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Avaya IP Office™ Platform Short Code and Button

1. 4400 6400 9500 Series On lt Label gt 4 lt Label gt Green on Red on Greenon M Green A0n Off lt Label gt lt Label gt Off Off Off E Grey Off User Admin No Phone Support Note that support for particular phone models is also dependant on the system software level Analog X 20 Series Y 4100 Series X 6400 Series Y D100 X 1100 Series X 2400 Series 1 4400 Series 7400 Series X M Series Y 1200 Series X 3600 Series X 4600 Series Y 1 9040 T Series Y 1400 Series Y 1 3700 Series X 5400 Series Y 9500 Series Y T3 T3 IP Series X 1600 Series Y 1 3810 5600 Series Y 1 9600 Series Y 1 Not 1403 1603 4601 4602 5601 and 5602 except where 4602 is supported on Release 2 1 and 3 0DT software Whisper Page This feature allows you to intrude on another user and be heard by them without being able to hear the user s existing call which is not interrupted For example User A is on a call with user B When user C intrudes on user A they can be heard by user A but not by user B who can still hear user A Whisper page can be used to talk to a user who has enabled private call The ability to intrude and be intruded is controlled by two configuration settings the Can Intrude User Telephony Supervisor Settings setting of the user intruding and the Cannot Be Intruded User Telephony Supervisor Settings setting of target being in
2. 9500 Series Yes Table continues February 2015 Avaya IP Office Platform Short Code and Button Action Reference 115 Comments infodev avaya com Button Programming Actions 1600 Series Yes 1 3810 No 5600 Series Yes 1 D100 No 1 Not 1403 1603 2402 4601 4602 5402 5601 and 5602 models Bridged Appearance Creates an appearance button that follows the state of another user s call appearance button The bridged appearance can be used to make and answer calls on behalf of the call appearance user The bridged appearance button user must also have at least one call appearance button programmed Bridged appearance functions assigned to buttons that do not have status lamps or icons are automatically disabled until the user logs in at a phone with suitable buttons Appearance buttons can be set with a ring delay if required or to not ring This does not affect the visual alerting displayed next to the button The delay uses the user s Ring Delay User Telephony Multi line Options setting Action Appearance Bridged Appearance Action Data User name and call appearance button number Default Label lt user name gt lt call appearance label gt Toggles No Status Indication Yes Required See Bridge Appearance Button Indication User Admin No Phone Support Note that support for particular phone models is also dependant on the system software l
3. cccccceecceeeeeeeeeeceeeceeeeeeeaeecaeeaeeeceeeaeeseeeseeseeeeeeseeseeeseeeaeeseeeeaes 45 Disable Internal Forward Unconditional cccsssecccceeeeeeseeeeeseeeeeeeeeeeeeeseeeeeaeaeeeesaeeeeeseeeeesea 46 Disable Internal Forward Busy or No ANnSWEL 2 ccccceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeaaeeeeeseaaeneeeeeeeea 46 Display MIST rete ec ee er a a ne ct 46 Do Not Disturb Excepllon Ad Siaceeoc bs ssesocercecadesieisnscemaeaewepaiiadbanensbaeiee Ge onisueasaenctinenedeidenens 47 Do NOL Disturb Exception DelSte dd 48 DoNot Disturb a io 48 A A ee felis fe a a te nt eee nee anes creer eer ae 49 Enable ARS PO Mn 49 Enable Internal Forward Sysser a aeaaaee Ra Ea a AE ESE EEEn 49 Enable Internal Forward Unconditional cccceeceeeeceeceeeeeeeceeeeeeceeeceeeeeeeaeeseeeaeeeeeseesaeees 50 Enable Internal Forward Busy or No AnSWED 0 cceeeeeeeeeeeeeeeeeeeeeeeeeeeeaae tena eeeaaeesaeeeaeeeenaeeees 50 EXM LOIN potre ito 51 Extn Logo t ias 52 A E EE 52 ENE SEM Ce e a A E EE E E EE 53 Folow Me Het a 53 Follow Me Here Cante nenita N a a AEREE aah 54 Folow ME aa bo See nen AR a Neen ee one a ra rer one a Ea 54 Forward Hunt Group Calls as A 55 Forward Hunt Group Calls aid 56 Fonade a ma Men ne a E E a EEA 56 Forward On Bitsy NUDO 57 Avaya IP Office Platform Short Code and Button Action Reference February 2015 Comments infodev avaya com Contents Forward On BUSY Olesa a eee A A A Paaa E EEEE FEE FEG 57
4. 20 Series No 4100 Series No 6400 Series No D100 No 218 Avaya IP Office Platform Short Code and Button Action Reference Comments infodev avaya com Table continues February 2015 Timer 1100 Series No 2400 Series No 4400 Series No 7400 Series No M Series No 1200 Series No 3600 Series No 4600 Series No 9040 No T Series No 1400 Series Yes 3700 Series No 5400 Series No 9500 Series No T3 T3 IP Series No 1600 Series Yes 3810 No 5600 Series No 9600 Series Yes Timer Starts a timer running on the display of the user s extension The timer disappears when the user ends a call This function can be used on Avaya phones except 9600 Series that display a call timer next to each call appearance The button will temporarily turn the call timer on or off for the currently selected call appearance The change only applies for the duration of the current call Action Emulation Timer Action Data None Default Label Timer Toggles Yes Status Indication Yes Status 2400 4600 4400 1400 9600 9608 9621 T Series 5400 5600 6400 1600 Series 9611 9641 M Series Series Series Series 9500 Series On lt Label gt lt Label gt Green on Off A On 4 Off lt Label gt lt Label gt Off Off Off User Admin Yes Phone Support Note that support for particular phone models is also dependant on
5. 0 None 4 Meeting until 8 With cust til 1 On vacation until 5 Please call 9 Back soon 2 Will be back 6 Don t disturb until 10 Back tomorrow 3 At lunch until 7 With visitors until 11 Custom text any text to follow the absent statement Default Short Code x Programmable Button Control Y Absnt Release 1 0 Example The following short code can be used to turn an absent text message on e Short Code 88 Telephone Number 1 5 me on 208 Line Group ID 0 e Feature SetAbsentText Example The following short code could be used to turn this facility off In the Telephone Number the first 0 is used to turn this facility off and the second 0 is used to select the absent statement None Short Code 89 Telephone Number 0 0 Line Group ID 0 Feature SetAbsentText February 2015 Avaya IP Office Platform Short Code and Button Action Reference 75 Comments infodev avaya com Short Code Features Set Account Code This short code feature is used to allow system users to enter a valid account code prior to making a phone call Once this short code is set up any existing account code in the system configuration can be used in conjunction with it This short code feature is essential for allowing analog phone users to enter account codes as they cannot enter account code through the phone during a call or after dial a number Details Telephone Number A valid account co
6. 3810 Yes 5600 Series Yes 1 9600 Series No 1 Not 1403 1603 2402 4601 4602 5601 and 5602 except where 4602 is supported on Release 2 1 and 3 0DT software 136 Avaya IP Office Platform Short Code and Button Action Reference Comments infodev avaya com February 2015 Cancel Ring Back When Free Cancels any existing ring back set by the user see Ring Back When Free Note that the Ring Back When Free button toggles to set or cancel ring back when free and also indicates the current status Cancel Ring Back When Free Action Advanced Miscellaneous Cancel Ring Back When Free Action Data None Default Label RBak Toggles No Status Indication No User Admin No Phone Support Note that support for particular phone models is also dependant on the system software level Analog No 20 Series Yes 4100 Series No 6400 Series Yes D100 No 1100 Series No 2400 Series Yes 4400 Series Yes 7400 Series No M Series No 1 1200 Series No 3600 Series No 4600 Series Yes 9040 Yes T Series No 1 1400 Series Yes 3700 Series No 5400 Series Yes 9500 Series No T3 T3 IP Series 1 No 2 1600 Series Yes 3810 Yes 5600 Series Yes 9600 Series No 1 1 1 Not 1403 1603 2402 4601 4602 5601 and 5602 except where 4602 is supported on Release 2 1 and 3 0DT software 2 May have limited support on some specific T3 phone models if detail
7. Programmable Button Control Y Ride See also Call Park Release 1 0 Example Below is a sample short code using the Unpark Call feature N represents the park slot number in which the call you want to retrieve was parked For example if a user parked a call to slot number 9 you can retrieve that call by dialing 38 9 Short Code 38 N Telephone Number N Feature Unpark Call February 2015 Avaya IP Office Platform Short Code and Button Action Reference 87 Comments infodev avaya com Short Code Features Voicemail Collect 88 This feature connects to the voicemail system Normally the telephone number field is used to indicate the name of the mailbox to be accessed for example Extn201 or Extn201 indicates collect messages indicates leave a message It also instructs the voicemail server to give a brief period of ringing before connecting the caller This is useful if the short code is used for functions like call transfers as otherwise the voicemail server can start playing prompts before the transfer is completed However the can be omitted for immediate connection if required quotation marks must be used to enclose any information that needs to be sent to the voicemail server as is Any text not enclosed by quote marks is checked by the telephone system for short code character matches which will be replaced before being sent to the voicemail server Manager will automatically add
8. Short Code Name Description Set Time Profile Timed Operation No override The time profile operates as configured Set Time Profile Active Until Next Timed Inactive Use for time profiles with multiple intervals Select to make the current timed interval active until the next inactive interval Set Time Profile Inactive Until Next Timed Active Use for time profiles with multiple intervals Select to make the current active timed interval inactive until the next active interval Set Time Profile Latch Active Set the time profile to active Timed inactive periods are overridden and remain active Set Time Profile Latch Inactive Set the time profile to inactive Timed active periods are overridden and remain active Avaya IP Office Platform Short Code and Button Action Reference February 2015 Comments infodev avaya com Set Wrap Up Time E Active O Inactive 9 00 11 00 1 00 3 00 5 00 7 00 7 00 Time Profile e o l Override IE A A Set Active until next en 7 00 9 00 11 00 1 00 3 00 5 00 7 00 Time Profile ko eno U I I EO Override T Set Inactive until next Active 9 00 11 00 1 00 3 00 5 00 7 00 7 00 Time Profile eno U Override Set Latch Active 9 00 11 00 1 00 3 00 5 00 7 00 7 00 5 Time Profile u Override MEM E TF Set Latch Inactive Telephone Number Time profile name Default Short Co
9. Status Indication No User Admin No 212 Avaya IP Office Platform Short Code and Button Action Reference February 2015 Comments infodev avaya com Speed Dial Phone Support Note that support for particular phone models is also dependant on the system software level Analog X 20 Series Y 4100 Series X 6400 Series D100 X 1100 Series X 2400 Series Y 1 4400 Series 7400 Series M Series Y 1200 Series X 3600 Series X 4600 Series Y 1 9040 T Series Y 1400 Series Y 1 3700 Series X 5400 Series Y 9500 Series T3 T3 IP Series X 1600 Series Y 1 3810 5600 Series Y 1 9600 Series 1 Not 1403 1603 4601 4602 5601 and 5602 except where 4602 is supported on Release 2 1 and 3 0DT software Speed Dial When pressed the button invokes the same process as dialing Feature 0 If Feature 0 is followed by a 3 dight number in the range 000 to 999 the system directory entry with the matching index is dialed If Feature 0 is followed by and a 2 digit number in the range 00 to 99 the personal directory entry with the matching index is dialed Action Advanced Dial Speed Dial Action Data None Default Label SpaDial Toggles No Status Indication No User Admin No Phone Support Phone Support Note that support for particular phone models is also dependant on the system software level Comments infodev
10. warning when recording is resumed Action Advanced Call Pause Recording Action Data None Default Label PauseRec or Pause Recording Toggles Yes Status Indication Yes User Admin No Phone Support Note that support for particular phone models is also dependant on the system software level Analog X 20 Series X 4100 Series X 6400 Series X D100 X 1100 Series X 2400 Series X 4400 Series X 7400 Series X M Series X 1200 Series X 3600 Series X 4600 Series X 9040 X T Series X 1400 Series Y 1 3700 Series X 5400 Series X 9500 Series Y T3 T3 IP Series X 1600 Series 1 3810 X 5600 Series X 9600 Series Y 1 Not 1403 1603 February 2015 Avaya IP Office Platform Short Code and Button Action Reference 193 Comments infodev avaya com Button Programming Actions Priority Call This feature allows the user to call another user even if they are set to do not disturb A priority call will follow forward and follow me settings but will not go to voicemail Action Advanced Call Priority Call Action Data User number or name Default Label PCall or Priority Call Toggles No Status Indication No User Admin No Phone Support Note that support for particular phone models is also dependant on the system software level Analog X 20 Series Y 4100 Series X 6400 Series Y D100 X 1100 Series X 2400 Series
11. Always specify message number 0 for the hold treatment message e Messages played by a Virtual Agent Recorded message files are stored in the folder opt vmpro Wavs Modules CPAPrompts When invoked the user is prompted to enter a number to associate with the message The Outbound Contact Express Proactive Contact component ships with the following default English messages e 0 Hold message e 1 First outbound queue message Female e 2 Second outbound queue message Female e 3 Third outbound queue message Female 4 Fourth outbound queue message Female February 2015 Avaya IP Office Platform Short Code and Button Action Reference 89 Comments infodev avaya com Short Code Features 9 First outbound queue message Male e 10 Second outbound queue message Male 11 Third outbound queue message Male e 12 Fourth outbound queue message Male 17 Message to play to an answering machine or message to play by a virtual agent Female e 18 Message to play to an answering machine or message to play by a virtual agent Male 19 Message played when default F6 agent key is pressed Release the Line completion Code 20 Voicemail Node Similar to Voicemail Collect but used for calls being directed to a Voicemail Pro Short Codes start point Useful if you have set up a short code start point with Voicemail Pro and want to give direct internal access to it Details Telephone Number Y
12. Button Programming Actions Conference Meet Me Conference meet me refers to features that allow a user or caller to join a specific conference by using the conference s ID number either pre set in the control or entered at the time of joining the conference Note Conference Meet Me features can create conferences that include only one or two parties These are still conferences that are using resources from the host system s conference capacity Conference ID Numbers By default ad hoc conferences are assigned numbers starting from 100 for the first conference in progress Therefore for conference Meet Me features specify a number away from this range ensure that the conference joined is not an ad hoc conference started by other users It is not possible to join a conference using conference Meet Me features when the conference ID is in use by an ad hoc conference User Personal Conference Number Each user s own extension number is treated as their own personal conference number Only that user is able to start a conference using that number as the conference ID Any one else attempting to start a conference with that number will find themselves in a conference but on hold until the owner also joins Personal conferences are always hosted on the owner s system Note When a user calls from their mobile twinned number the personal conference feature will only work if they access the conference using an FNE 18 service Multi
13. Forward Unconditional Off Switch forward all calls off This does not affect Forward on No Answer and or Forward on Busy if also on This function is obsolete as a button set to Forward Unconditional On toggles on off and indicates when on Action Advanced Forward Forward Unconditional Off Action Data None Default Label FWUOf Toggles No Status Indication No User Admin No Phone Support Note that support for particular phone models is also dependant on the system software level Analog X 20 Series Y 4100 Series X 6400 Series D100 X 1100 Series X 2400 Series Y 1 4400 Series Y 7400 Series M Series X 1200 Series X 3600 Series X 4600 Series 1 9040 T Series X 1400 Series 1 3700 Series X 5400 Series Y 9500 Series T3 T3 IP Series X 1600 Series Y 1 3810 5600 Series Y 1 9600 Series 1 Not 1403 1603 2402 4601 4602 5601 and 5602 except where 4602 is supported on Release 2 1 and 3 0DT software Avaya IP Office Platform Short Code and Button Action Reference Comments infodev avaya com February 2015 Forward Unconditional On Forward Unconditional On This function is also known as divert all and forward all It forwards all calls except hunt group and page calls to the forward number set for the user s extension To also forward hunt group calls to the same number Forward Hunt Group Calls On m
14. Platform Short Code and Button Action Reference Comments infodev avaya com Headset Toggle None or FF HdSet Inspect None Inspt Internal Auto Answer None HFAns Auto Answer Leave Word Calling None LWC Manual Exclude None Excl Priority Calling None Pcall Ringer Off None RngOf Ringer Off Self Administer Blank or 1 or 2 Admin Self Administer Send All Calls None SAC Send All Calls Stored Number View None BtnVu Time of Day None TmDay Timer None Timer Twinning None Twinning Twinning Visual Voice None Voice Voice Advanced Action Action Data Category Short Label Long Label Acquire Call User number or Call Acquir Acquire blank for last call transferred After Call Work Miscellaneous ACWrk After Call Work Break Out System name or IP Dial BkOut Breakout address or blank for Table continues February 2015 Action Action Data Category Short Label Long Label selection when pressed Busy None Busy Busy Busy On Held O off or 1 on Busy BusyH Call Intrude User number or Call Intru Call Intrude blank for entry when pressed Call List None Call LIST Call Listen User number Call Listn Listen Call Log None Call Call Log Call Pickup Any None Call PickA Pickup Any Call Pickup Group None Call PickG Pickup Group Call Pickup Group number or Call PickM Pickup Members Members name
15. Rely Avaya IP Office Platform Short Code and Button Action Reference February 2015 Comments infodev avaya com Relay Off See also Relay Off Relay Pulse Release 1 0 Example This short code is a default within the system configuration This short code is useful for companies that have external devices such as door controls connected to the system Based on this sample short code a user dialing 42 is closing switch number 2 to activate an external device Short Code 42 Telephone Number 2 Feature RelayOn Analog Modem Control On systems with an analog trunk card in the control unit the first analog trunk can be set to answer V 32 modem calls This is done by either selecting the Modem Enabled option on the analog line settings or using the default short code 9000 to toggle this service on or off This short code uses the RelayOn feature with the Telephone Number set to MAINTENANCE Note that the short code method is always returned to off following a reboot or if used for accessing the system date and time menu IP500 ATM4 Uni Trunk Card Modem Support It is not required to switch the card s modem port on off The trunk card s V32 modem function can be accessed simply by routing a modem call to the RAS service s extension number The modem call does not have to use the first analog trunk instead the port remains available for voice calls Relay Off This feature opens the specified switch in the system s exte
16. Supervisor Settings Those users must have an After Call Work button Action Advanced Miscellaneous After Call Work Action Data None Default Label ACWrk or After Call Work Toggles Yes Status Indication Yes Required Status 2400 5400 4600 5600 1400 9600 9608 9611 9621 9641 T Series Series Series 1600 Series M Series 4400 6400 9500 Series On lt Label gt 4 lt Label gt Green on Red on Greenon I Green A0n Off lt Label gt lt Label gt Off Off Off E Grey Off User Admin No Phone Support Note that support for particular phone models is also dependant on the system software level Analog No 20 Series No 4100 Series No 6400 Series No D100 Yes 1100 Series Yes 2400 Series Yes 1 4400 Series No 7400 Series No 110 Avaya IP Office Platform Short Code and Button Action Reference Comments infodev avaya com M Series Yes Table continues February 2015 Appearance 1200 Series Yes 3600 Series No 4600 Series Yes 1 9040 No T Series Yes 1400 Series Yes 1 1600 Series Yes 1 3700 Series No 3810 No 5400 Series Yes 1 5600 Series Yes 1 9500 Series Yes 9600 Series Yes T3 T3 IP Series Yes 1 Not 1403 1603 2402 4601 4602 5402 5601 and 5602 Appearance Creates a call appearance button This can be u
17. Toggles No Status Indication No User Admin No Phone Support Note that support for particular phone models is also dependant on the system software level Analog X 20 Series Y 4100 Series X 6400 Series Y D100 X 1100 Series X 2400 Series Y 1 4400 Series 7400 Series X M Series X 1200 Series X 3600 Series X 4600 Series 1 9040 T Series X 1400 Series Y 1 3700 Series X 5400 Series Y 9500 Series X T3 T3 IP Series X 1600 Series 1 3810 5600 Series Y 1 9600 Series X 1 Not 1403 1603 2402 4601 4602 5601 and 5602 except where 4602 is supported on Release 2 1 and 3 0DT software Voicemail Ringback On Enables voicemail ringback to the user s extension Voicemail ringback is used to call the user when they have new voicemail messages in their own mailbox or a hunt group mailbox for which they have been configured with message waiting indication The ringback takes place when the user s phone returns to idle after any call is ended Action Advanced Voicemail Voicemail Ringback On Action Data None Default Label VMRB or VMail Ringback Toggles Yes Status Indication Yes Status 2400 5400 4600 5600 9608 9611 9621 9641 T Series M Series Table continues 230 Avaya IP Office Platform Short Code and Button Action Reference February 2015 Comments infodev avaya com Whisper Page
18. 0 February 2015 Avaya IP Office Platform Short Code and Button Action Reference 19 Comments infodev avaya com Short Code Features e Feature CallListen 4 For each member of the hunt group check that their Cannot be Intruded setting is unchecked 5 Now when a member of the Sales hunt group is on a call Extn205 can replace N in the short code with the extension number of that member and monitor their call Call Park Parks the user s current call into the specified park slot number The call can then be retrieved by other extensions refer to the appropriate telephone user guide While parked the caller hears music on hold if available The Unpark Call feature can be used to retrieve calls from specific park slots Park Timeout System Telephony Telephony controls how long a call will remain parked When this expires the call will recall to the parking user if they are idle or when they next become idle The recall call will continue ring and does follow any forwards or go to voicemail Details Telephone Number Y Park slot number If no park slot number is specified when this short code is used the system automatically assigns a park slot number based on the extension number of the user parking the call plus one digit O to 9 Park slot IDs can be up to 9 digits in length Names can also be used for application park slots Default Short Code 37 N Programmable Button Control Call Park See also Un
19. 9500 Series No T3 T3 IP Series No 2 1600 Series Yes 1 3810 Yes 5600 Series Yes 1 9600 Series No 1 Not 1403 1603 2402 4601 4602 5601 and 5602 except where 4602 is supported on Release 2 1 and 3 0 DT software 2 May have limited support on some specific T3 phone models if detailed below 106 Avaya IP Office Platform Short Code and Button Action Reference Comments infodev avaya com February 2015 Acquire Call See Call Steal AD Special Functions Not supported Provided for CTI emulation only Allows a user to enter a special character mark pause suppress wait when entering an abbreviated dial Action Emulation AD Special Functions Action Data None Default Label Sfunc Toggles No Status Indication No User Admin No Acquire Call Phone Support Note that support for particular phone models is also dependant on the system software level 1 1 Analog No 20 Series Yes 4100 Series No 6400 Series Yes D100 No 1100 Series No 2400 Series Yes 4400 Series Yes 7400 Series No M Series No 1 1200 Series No 3600 Series No 4600 Series Yes 9040 Yes T Series No 1 1400 Series Yes 3700 Series No 5400 Series Yes 9500 Series No T3 T3 IP Series 1 No 1600 Series Yes 3810 Yes 5600 Series Yes 9600 Series No 1 Not 1403 1603 2402 4601 4602 5601 and 5602 except where 4602 is sup
20. Call Queue User number Call Queue Queue Call Record None Call Recor Record Call Screening None Call CallScreen Call Screening Call Steal User number or Call Steal blank for last call transferred Call Waiting Off None Call CWOff Call Waiting On None Call CWOn Call Waiting None Call CWSus Suspend Cancel All None Call FwdOf Call Forward Off Forwarding Cancel Ring Back None Miscellaneous RBak When Free Channel Monitor Channel number Call ChMon Clear Call None Call Clear Clear Clear CW None Call Circw Clear Hunt Group Group number Call HGNS Night Service Clear Hunt Group Group number Call HNOS Out Of Service Clear Quota Service name Call Quota within quote marks or for all services Table continues February 2015 Avaya IP Office Platform Short Code and Button Action Reference 97 Comments infodev avaya com Button Programming Actions 98 Action Action Data Category Short Label Long Label Coaching Intrusion User number or Call Coach Coaching name or blank for Intrusion entry when pressed Conference Invoke the Call Conf conference process M and T Series phones only Conference Add None Call Conf Conference Add Conference Meet Conference name Call CnfMM Conf Meet Me Me or number Dial 3K1 Any number Dial D3K1 Dial 3K1 Dial 56K Any number Dial D56K Dial 56K Dial 64K Any number Dial D64K Dial 64K Dial CW Us
21. Default Short Code 31 Programmable Button Control PickG See also Call Pickup Any Call Pickup Extn Call Pickup Members Acquire Call Call Pickup Line Call Pickup User Release 1 0 Example Below is an example of the short code setup Short Code 31 Feature CallPickupGroup Avaya IP Office Platform Short Code and Button Action Reference February 2015 Comments infodev avaya com Call Pickup Line Call Pickup Line Pick up an incoming call which is alerting parked or held The pickup uses the Line Appearance ID specified in Telephone Number field of the short code It cannot be used to pickup conferenced calls The normal user intrusion features are not applied to this pickup feature This feature is not supported on T3 phones Details Telephone Number Target Line Appearance ID Default Short Code x Programmable Button Control x See also Call Pickup Any Call Pickup Extn Call Pickup Group Call Pickup Members Acquire Call Call Pickup User Release 4 0 Added in the Release 4 0 Q2 2007 maintenance release Example This short code is a default within the system configuration N represents the specific Line Appearance ID Short Code 89 N Telephone Number N Feature CallPickupLine Call Pickup Members This feature can be used to pick up a ringing or queuing call at an extension that is a member of the Hunt Group specified The call picked up does not have to be a hunt group call
22. Do Not Disturb Off Cancels the user s do not disturb mode if set For further details see Do Not Disturb DND Details Telephone Number x Default Short Code y 09 Programmable Button Control Y DNDOf See also Do Not Disturb On Do Not Disturb Exception Add Do Not Disturb Exception Delete Release 1 0 Example This short code is a default within the system configuration Below is a sample of the short code setup Short Code 09 Feature DoNotDisturbOff Enable ARS Form This feature can be used to put an ARS form in service It can be used with ARS forms that have been put out of service through Manager or the use of a Disable ARS Form short code Details Telephone Number ARS form number Default Short Code x Programmable Button Control X Release 4 0 Enable Internal Forwards This feature turns on the forwarding of internal calls for the user It applies to Forward Unconditional Forward on Busy and Forward on No Answer February 2015 Avaya IP Office Platform Short Code and Button Action Reference 49 Comments infodev avaya com Short Code Features Details Telephone Number X Default Short Code x Programmable Button Control x See also Disable Internal Forwards Disable Internal Forwards Unconditional Disable Internal Forwards Busy or No Answer Cancel All Forwarding Enable Internal Forwards Unconditional Enable Internal Forwards Busy or No Answer Release 3 2 Enable Internal
23. Inactive Until Next Timed Active Use for time profiles with multiple intervals Select to make the current active timed interval inactive until the next active interval Latch Active Set the time profile to active Timed inactive periods are overridden and remain active Latch Inactive Set the time profile to inactive Timed active periods are overridden and remain active February 2015 Avaya IP Office Platform Short Code and Button Action Reference 217 Comments infodev avaya com Button Programming Actions E Active O Inactive 9 00 11 00 1 00 3 00 5 00 7 00 7 00 Time Profile m e a Override IE A A i Set Active until next en 7 00 9 00 11 00 1 00 3 00 5 00 7 00 Time Profile ko eno U I EO Override A Set Inactive until next Active 9 00 11 00 1 00 3 00 5 00 7 00 7 00 Time Profile eno U Override Set Latch Active 9 00 11 00 1 00 3 00 5 00 7 00 7 00 5 Time Profile u Override MEM E TF Set Latch Inactive Action Emulation Time Profile Action Data Time profile name Default Label TP or Time Profile Toggles No Status Indication Status 1400 1600 9600 Series 9608 9611 9621 9641 On Green Red on Green On Mi Green Off Off Off Off E Grey User Admin No Phone Support Note that support for particular phone models is also dependant on the system software level
24. No M Series Yes 1200 Series No 3600 Series No 4600 Series Yes 1 9040 Yes T Series Yes 1400 Series Yes 1 1600 Series Yes 1 3700 Series No 3810 Yes 5400 Series Yes 5600 Series Yes 1 9500 Series Yes 9600 Series Yes T3 T3 IP Series No 1 Not 1403 1603 4601 4602 5601 and 5602 except where 4602 is supported on Release 2 1 and 3 0DT software Directed Call Pickup Pickup a call ringing at a specific extension or hunt group Action Emulation Directed Pickup Action Data User number or name or group number or name or blank for number entry when pressed On large display phones if configured without a preset target this type of button will display an interactive button menu for target selection Default Label DpkUp or Call Pickup Toggles No Status Indication No User Admin No Phone Support Note that support for particular phone models is also dependant on the system software level Analog No 20 Series Yes 4100 Series No 6400 Series Yes D100 Yes 1100 Series Yes 2400 Series Yes 1 4400 Series Yes 7400 Series No M Series Yes 1200 Series Yes 3600 Series No 4600 Series Yes 1 9040 Yes T Series Yes 1400 Series Yes 1 3700 Series No 5400 Series Yes 9500 Series Yes T3 T3 IP Series No 2 160 Avaya IP Office Platform S
25. Note The usability of this feature is dependent upon your local service provider Short Code Telephone Number s123 Example External Dialing Prefix The short code is for dialing a prefix for an outside line N represents the external number you want to call Short Code 9N Telephone Number N Avaya IP Office Platform Short Code and Button Action Reference February 2015 Comments infodev avaya com Dial 3K1 Example Blocking Caller ID This is for blocking Caller ID for external calls This feature can be applied to specific external numbers or to all out going calls In most situations the company will choose to block the caller ID for all external calls or leave it available for all external calls Short Code 9N Telephone Number NW Example Maximum Call Length The character t can be used in dialing short codes to set the maximum allowed duration of a call For example the following short code will dial a number but then disconnect the call after 20 minutes plus or minus a minute Short Code 9N Telephone Number Nt 20 Dial 3K1 Sets the ISDN bearer capabilities to 3 1Khz audio call Details Telephone Number Y Telephone number Default Short Code x Programmable Button Control Y D3K1 Release 1 0 Dial 56K Sets the ISDN bearer capabilities to 56Kbps data call Details Telephone Number Y Telephone number Default Short Code x Programmable Button Control Y D56K Release 1 0
26. Series Series 1600 Series M Series 4400 6400 9500 Series On lt Label gt 4 lt Label gt Green on Red on Greenon I Green On Off lt Label gt lt Label gt Off Off Off E Grey Off User Admin Yes Phone Support Note that support for particular phone models is also dependant on the system software level Analog No 20 Series Yes 4100 Series No 6400 Series Yes D100 Yes February 2015 Table continues Avaya IP Office Platform Short Code and Button Action Reference Comments infodev avaya com 113 Button Programming Actions 1100 Series Yes 2400 Series Yes 1 4400 Series Yes 7400 Series No M Series Yes 1200 Series Yes 1400 Series Yes 1 3600 Series No 3700 Series No 4600 Series Yes 1 5400 Series Yes 9040 Yes 9500 Series Yes T Series Yes T3 T3 IP Series No 1600 Series Yes 1 3810 Yes 5600 Series Yes 1 9600 Series Yes 1 Not 1403 1603 4601 4602 5601 and 5602 except where 4602 is supported on Release 2 1 and 3 0DT software Automatic Intercom Automatic intercom functions allow you to call an extension and have the call automatically answered on speaker phone after 3 beeps The extension called must support a handsfree speaker If the extension does not have a handsfree microphone then the user must use the handset if they want to talk If the extension
27. Yes 5600 Series Yes 9600 Series Yes 1 4100 Series and 7400 Series phones support virtual call appearance button operation This also applies to T7000 T7100 M7100 and M7100N phones and the Audio Conferencing Unit ACU Virtual Call Appearances 4100 Series and 7400 Series phones support virtual call appearance button operation This also applies to T7000 T7100 M7100 and M7100N phones and the Audio Conferencing Unit ACU Virtual call appearance operation is similar to an analog phone with call waiting enabled However it does not use the call waiting on off settings instead it uses call appearance buttons The number of virtual call appearances is set by the call appearance buttons programmed in the user s settings These must be programmed as a single block start from button 1 It is recommended that only a maximum of 3 call appearances are used however the user must have at least 1 call appearance programmed in order to make and receive calls Virtual Call Appearance Usability If the user goes off hook they are connected to the alerting call if any else to dial tone in order to make an outgoing call This uses one of their virtual call appearance buttons With a call connected If another call arrives on another virtual call appearance the user will hear a call waiting tone on the set The display if the phone has one will switch between details of the current and the waiting caller e If the user p
28. calls User Admin Yes 122 Avaya IP Office Platform Short Code and Button Action Reference February 2015 Comments infodev avaya com Call Park and Page Phone Support Note that support for particular phone models is also dependant on the system software level Analog No 20 Series Yes 4100 Series No 6400 Series Yes D100 No 1100 Series No 2400 Series Yes 1 4400 Series Yes 7400 Series No M Series Yes 2 1200 Series No 3600 Series No 5400 Series Yes 1 9040 Yes T Series Yes 2 1400 Series Yes 1 1600 Series Yes 1 3700 Series No 3810 Yes 4600 Series Yes 1 5600 Series Yes 1 9500 Series Yes T3 T3 IP Series No 9600 Series Yes 1 Not 1403 1603 2402 4601 4602 5402 5601 and 5602 2 M Series T Series The button is equivalent to Feature 74 Call Park and Page Parks the user s current call into the park slot number specified on the System Telephony Park amp Page tab in the Central Park Range field On M T series phones 14xx 16xx phones and the 9504 phone the user is presented with up to three Page Target Groups On other 95xx 96xx phones the Page action displays a scrolling list of possible Page Target Groups The user may also directly enter a Page target number or use the system Directory to find a Page target A call Parked within the Central Park Rang
29. cannot transfer or conference the call February 2015 Avaya IP Office Platform Short Code and Button Action Reference 199 Comments infodev avaya com Button Programming Actions e Once the primary call ends the coaching call continues Retrieve Call Retrieves a call previously held to a specific ISDN exchange slot Only available when supported by the ISDN exchange Action Advanced Call Retrieve Call Action Data Exchange hold slot number Default Label Retriv Toggles No Status Indication No User Admin No Phone Support Note that support for particular phone models is also dependant on the system software level Analog X 20 Series Y 4100 Series X 6400 Series Y D100 1100 Series Y 2400 Series Y 1 4400 Series Y 7400 Series X M Series X 1200 Series Y 3600 Series X 4600 Series 1 9040 T Series X 1400 Series Y 1 3700 Series X 5400 Series Y 9500 Series X T3 T3 IP Series X 1600 Series Y 1 3810 5600 Series Y 1 9600 Series X 1 Not 1403 1603 2402 4601 4602 5601 and 5602 except where 4602 is supported on Release 2 1 and 3 0DT software Ring Back When Free Sets a ringback on the extension being called When the target extension ends its current call the ringback users is rung for their set No Answer Time and if they answer a new call is made to the target extension Ringback can be cleared using the Cancel Ring
30. software level Analog X 20 Series Y 4100 Series X 6400 Series Y D100 X 1100 Series X 2400 Series Y 1 4400 Series Y 7400 Series X M Series X 1200 Series X 3600 Series X 4600 Series Y 1 9040 T Series X 1400 Series 1 3700 Series X 5400 Series Y 9500 Series X T3 T3 IP Series X 1600 Series 1 3810 Y 5600 Series 1 9600 Series X 1 Not 1403 1603 2402 4601 4602 5601 and 5602 except where 4602 is supported on Release 2 1 and 3 0DT software 198 Avaya IP Office Platform Short Code and Button Action Reference Comments infodev avaya com February 2015 Request Coaching Intrusion Request Coaching Intrusion This feature allows a user to request that another user intrude on a call and talk to them without being heard by the other call parties to which they can still talk The ability to intrude and be intruded is controlled by two configuration settings the Can Intrude User Telephony Supervisor Settings setting of the user intruding and the Cannot Be Intruded User Telephony Supervisor Settings setting of target being intruded on The setting of any other internal party is ignored By default no users can intrude and all users are set to cannot be intruded A Warning The use of features to listen to a call without the other call parties being aware of that monitoring may be subject to local laws and regulations Befo
31. 9608 9611 9621 9641 T Series Series Series 1600 Series M Series 4400 6400 9500 Series On Twinning 4 Twinning Greenon Redon Greenon M Green A On Off Twinning Twinning Off Off Off E Grey Off Twinned Twinning 4 Twinning Redon Red flash Red on A Blue A On call at 4 secondary User Admin No Phone Support Note that support for particular phone models is also dependant on the system software level Analog X 20 Series Y 4100 Series X 6400 Series Y M Series 1100 Series Y 2400 Series Y 1 4400 Series Y 7400 Series X T Series Y 1200 Series Y 3600 Series Y 4600 Series Y 1 9040 T3 T3 IP Series X 1400 Series Y 1 3700 Series X 5400 Series 1 9500 Series Y 1600 Series 1 3810 X 5600 Series 1 D100 1 Not 1403 1603 2402 4601 4602 5402 5601 and 5602 models Unpark Call This function is obsolete since the Call Park function can be used to both park and retrieve calls and provides visual indication of when calls are parked Retrieve a parked call from a specified system park slot Action Advanced Call Unpark Call Action Data System park slot number This must match a park slot ID used to park the call Default Label UnPark Toggles No Status Indication No User Admin No Phone Support Note that support for particular phone models is also dependant on the system software
32. Causes calls to the extension number specified to be redirected to this user s extension User s with a log in code will be prompted to enter that code when using this function Action Advanced Follow Me Follow Me Here Action Data User name or user number If a user name or user number has been entered in the Action Data field when the interactive menu opens press Enterto activate Follow Me Here for the number displayed on the screen This field can be left blank for number entry when pressed On large display phones if configured without a preset target this type of button will display an interactive button menu for target selection Default Label Here or Follow Me Here Toggles No Status Indication No User Admin No Phone Support Note that support for particular phone models is also dependant on the system software level Analog No 20 Series Yes 4100 Series No 6400 Series Yes D100 Yes 1100 Series Yes 2400 Series Yes 1 4400 Series Yes 7400 Series No M Series Yes 1200 Series Yes 3600 Series No 4600 Series Yes 9040 Yes T Series Yes 1 1400 Series Yes 3700 Series No 5400 Series Yes 9500 Series Yes T3 T3 IP Series 1 No 2 1600 Series Yes 3810 Yes 5600 Series Yes 9600 Series Yes 1 1 1 Not 1403 1603 4601 4602 5601 and 5602 except where 4602 is supported on Release 2 1 and 3 0DT software 2 Limited suppo
33. Clear CW Clear CW This feature is most commonly used to end the user s current call and answer the waiting call Note Call waiting settings are ignored for users with multiple call appearance buttons Details Telephone Number X Default Short Code 26 A Law only not on Server Edition Programmable Button Control ClrCW Release 1 0 Example Below is a sample of the short code setup Short Code 26 Feature ClearCW Clear Hunt Group Night Service This feature changes the specified hunt group from Night Service mode to In Service mode Setting and clearing hunt group night service can be done using either manual controls or using a system time profile The use of both methods to control the night service status of a particular hunt group is not supported This function is currently not supported between systems in a multi site network It can only be used by a user currently logged onto the same system as hosting the hunt group Details Telephone Number Hunt group extension number If left blank the short code will affect all hunt groups of which the user is a member The Set Hunt Group Night Service and Clear Hunt Group Night Service short code and button features can be used to switch an SSL VPN service off or on respectively The service is indicated by setting the service name as the telephone number or action data Do not use quotation marks Default Short Code y 21 N Programmable Button Control Y
34. Dials the number specified regardless of any call barring applicable to the user On all systems regardless of locale system and or ARS short codes using the Dial Emergency feature should be created for any required emergency service numbers Those short codes should be usable by all users from all extensions Those short codes should route the calls to suitable lines If the system uses prefixes for external dialing the dialing of emergency numbers with and without the prefix should be allowed The blocking of emergency calls or the rerouting of emergency calls to a intermediate destination other than the central office may be against local and nation laws Details Telephone Number Telephone number Default Short Code x Programmable Button Control Y Emrgy Release 1 0 Dial Extn 40 This feature can be used to dial an internal extension number user or hunt group Details Telephone Number Y Extension number p x can be added as a suffix to the Telephone Number to change the priority of a call Allowable values for x are 1 2 or 3 for low medium or high priority respectively For example Np 1 Default Short Code x Programmable Button Control X See also Dial Direct Dial Paging DialPhysicalExtensionByNumber DialPhysicalNumberBylD Release 1 0 Example Dial on Pick up The following user short code dials the extension specified the moment the user s handset is picked up Short Code D Telephone Numb
35. Features System phone users can also use this short code to change the login code of an other user For example 403 is configured as a system phone with a login code of 1234 User 410 has forgotten their login code and needs it changed User 403 can do this by dialing the following 60 410 1234 lt new code gt Clear After Call Work This feature can be users who have been configured as CCR agents It allows them to dial a short code to exit the After Call Work ACW state as reported by the Customer Call Reporter CCR application Details Telephone Number x Default Short Code x Programmable Button Control Y ACWrk See also Start After Call Work Release 4 2 4Q 2008 Maintenance release Clear Call 30 This feature can be used to end the current call Details Telephone Number x Default Short Code 52 Programmable Button Control Clear Release 1 0 Example Below is a sample of the short code setup This example could be used in a situation where you are doing a supervised transfer and the party to be transferred to does not want to take the call In this scenario you can put the call on hold and dial 52 This will clear the last connected call for example the party who has just refused the transfer and retrieve the original call or dial tone Short Code 52 Feature Deny ClearCall Avaya IP Office Platform Short Code and Button Action Reference February 2015 Comments infodev avaya com
36. Forward On Busy Oli clio 58 Forward On No Answer Ollas iia 58 Forward On No ANS WerOls ora 59 Forward U conditional A aaa 59 Forward Unconditional Di A R AREN ET nET 60 Group Listen A 61 Group Listen OM seeren e E E a a EE E a A A E 61 Headset Toda Sai 62 Hold Call ia 62 Hold GW ai A A seduced a a ETT E 63 Hold MIS daa 63 H nt Group Dale eiosia 64 H nt C160 Fett tats aci 64 E AA ieaie edd aa a aE a e ia 65 BNC ID Ua leeena iio 65 Mobile Twinned Call PiGkUp ii 66 O OEE 66 Q tgoing Call Bar Off eee ease mae nee omer mer eee an a do 67 O tgoing Call Bases cate te Soe A A A 68 A E a E 68 Private Call A e aaa a E nated TATEA Ee EENE EE OE EEEa 68 Private ec mene ome terete E an ee ere rear ee ee econ ee ee 69 a A tee eee omer a ere me Ney ee P Ey oP otra W a Leer ie eimr meer eemeerre 69 Rec td I A ictor gens eects ee ec secede sees 70 Relay CO wae cee since ses ed sas ee EEEE ee ccc epee eee 70 E E A 71 Relay NS dae aceasta sees ede ii aid 72 Resume a eee ae ee ee eee Ree ee ate oi 72 Retrieve Calla al 73 Ring Back When Free ida 73 Secoanday Dial TONG nticnattolca iio 74 Set ADSM Tio liada 15 Set Account CO E da 76 Set Authorization OE otra 76 Es nn 77 Set Hunt Group Out OF Service ceecee a E T7 SY geile om Call S Egine e A a A EEE 78 Set Mobile Twinning NUMBOM iii ii 79 Set Mobile Twinning Olinda 79 Set Mobile Twinning Dl nia 79 SEUNG AN Wer OLN mene ee ee a 80 Set O tside Call SO A AA AA A A SAA 80 Februa
37. Forward Unconditional This feature turns on the forwarding of internal calls for the user It applies to Forward Unconditional only Details Telephone Number X Default Short Code x Programmable Button Control x See also Disable Internal Forwards Disable Internal Forwards Unconditional Disable Internal Forwards Busy or No Answer Cancel All Forwarding Enable Internal Forwards Enable Internal Forwards Busy or No Answer Release 3 2 Enable Internal Forward Busy or No Answer 50 This feature turns on the forwarding of internal calls for the user It applies to Forward on Busy and Forward on No Answer Details Telephone Number X Default Short Code X Programmable Button Control x See also Disable Internal Forwards Disable Internal Forwards Unconditional Disable Internal Forwards Busy or No Answer Cancel All Forwarding Enable Internal Forwards Enable Internal Forwards Unconditional Avaya IP Office Platform Short Code and Button Action Reference February 2015 Comments infodev avaya com Extn Login Release 3 2 Extn Login Extn Login allows a user who has been configured with a Login Code User Telephony Supervisor Settings to take over ownership of any extension That user s extension number becomes the extension number of the extension while they are logged When used the user will be prompted to enter their extension number and then their log in code Login codes of up to 15 digits
38. Group Calls Off Forward Unconditional On Forward Unconditional Off Release 1 0 Example This short code is useful if the hunt group member temporarily uses another workstation and so does not require a permanent extension change Short Code 50 Feature ForwardHuntgroupCallsOn February 2015 Avaya IP Office Platform Short Code and Button Action Reference 55 Comments infodev avaya com Short Code Features Forward Hunt Group Calls Off This feature cancels the forwarding of the user s hunt group calls For further details see Forward Unconditional Details Telephone Number X Default Short Code y 51 Programmable Button Control FwdH See also Forward Hunt Group Calls On Forward Unconditional On Forward Unconditional Off Release 1 0 Example Below is a sample of the short code setup Short Code 51 Feature ForwardHuntgroupCallsOff Forward Number 56 Sets the number to which the user s calls are redirected This can be an internal or external number The number is still subject to the user s call barring settings For further details see Forward Unconditional This feature does not activate forwarding it only sets the number for the forwarding destination This number is used for all forward types Forward Unconditional Forward on Busy and Forward on No Answer unless the user has a separate Forward on Busy Number set for forward on busy and forward on no answer functions Details Tele
39. IP Office Platform Short Code and Button Action Reference February 2015 Comments infodev avaya com Voicemail Collect To allow users to deposit a message directly to Extn201 s Voicemail box This short code is useful when you know the person is not at her his desk and you want to immediately leave a message rather than call the person and wait to be redirected to voicemail Short Code 201 Telephone Number Extn201 Feature VoicemailCollect Example Accessing a Specific Voicemail Pro Module This short code can be used in instances where you have a conference bridge set up on the system and a module has been created via Voicemail Pro to access this conference bridge A short code can be created for internal access to the module In the sample short code below the telephone number field contains the name of the module In this example if a short burst of ringing is required before connecting the module conferenc would be used as the telephone number Short Code 100 Telephone Number conferenc Feature VoicemailCollect Example Record Voicemail Pro Messages for Outbound Contact Express Short Code 99 Telephone Number edit_messages Feature VoicemailCollect This short code allows users to record Voicemail Pro messages used by the Outbound Contact Express solution For example Queuing messages A message intended for an answering machine e Messages an agent can play for a customer On hold messages
40. None Stop Account Code Entry Account code or blank for Acct Account Code entry when pressed ACD Agent Statistics None Stats ACD Stroke Count None Count AD Special Function None Mark Mark AD Special Function Wait None Wait AD Special Functions None Sfunc AD Suppress None Spres Suppress Digits Automatic Callback None AutCB Auto Callback Automatic Intercom User number or name lauto Auto Intercom Call Forwarding All 5 Any number or blank for CFrwd Call Forward All entry when pressed Call Park Park slot ID CPark Call Park alphanumeric or blank for menu of slots in use Call Park To Other User number RPark Call Park to Other Extension Call Pickup None CpkUp Call Pickup Any Table continues February 2015 Avaya IP Office Platform Short Code and Button Action Reference 95 Comments infodev avaya com Button Programming Actions 96 name or blank for entry when pressed Action Action Data Short Label Long Label Cancel Leave Word None CnLWC Calling Consult None Cnslt Dial Intercom User number or name or Idial Auto Intercom blank for entry when pressed Directed Call Pickup User number or name or DpkUp Call Pickup group number or name or or blank for entry when pressed Directory None Dir Drop None Drop Drop Call Group Paging User or group number or GrpPg Page Avaya IP Office
41. Note When a user calls from their mobile twinned number the personal conference feature will only work if they access the conference using an FNE 18 service Multi Site Network Conferencing Meet Me conference IDs are now shared across a multi site network For example if a conference with the ID 500 is started on one system anyone else joining conference 500 on any system will join the same conference Each conference still uses the conference resources of the system on which it was Started and is limited by the available conference capacity of that system Previously separate conferences each with the same conference ID could be started on each system in a multi site network Other Features Transfer to a Conference Button A currently connected caller can be transferred into the conference by pressing TRANSFER then the Conference Meet Me button and TRANSFER again to complete the transfer This allows the user to place callers into the conference specified by the button without being part of the conference call themselves This option is only support on Avaya phones with a fixed TRANSFER button excluding T3 and T3 IP phones Conference Button Status Indication When the conference is active any buttons associated with the conference ID indicate the active state For further details refer to the Conferencing section Details Telephone Number Y Conference number This can be an alphanumeric value up to 15 characters Default S
42. Paul s original phone For Paul to make use of this short code his log in code must match that configured in the above short code When Paul logs out of the phone he has borrowed his original extension will automatically be logged back in Short Code 299 Telephone Number 204 1234 Feature Extnlogin February 2015 Avaya IP Office Platform Short Code and Button Action Reference 51 Comments infodev avaya com Short Code Features Example Log In The default short code for logging into a phone is configured as shown below N represents the users extension number followed by a and then their log in code for example 35 401 123 Short Code 35 N Telephone N Feature ExtnLogin Extn Logout This feature logs the user off the phone at which they are logged in This feature cannot be used by a user who does not have a log in code or by the default associated user of an extension unless they are set to forced log in Details Telephone Number x Default Short Code 36 Programmable Button Control Logof See also Extn Login Release 1 0 Example Below is a sample short code using the Extn Logout feature This short code is a default within the system configuration Short Code 36 Feature ExtnLogout Flash Hook 52 This feature sends a hook flash signal to the currently connected line if it is an analog line Details Telephone Number Optional The telephone number field can be used to set t
43. Platform Short Code and Button Action Reference 195 Comments infodev avaya com Button Programming Actions 1400 Series Y 3700 Series X 5400 Series Y 9500 Series Y T3 T3 IP Series X 1600 Series Y 3810 Y 5600 Series Y 1 9600 Series Y 1 Not 1603 4601 4602 5601 and 5602 Relay Off Opens the specified switch in the system s external output port EXT O P This feature is not supported on Linux based systems For Server Edition this option is only supported on Expansion System V2 units Action Advanced Relay Relay Off Action Data Switch number 1 or 2 Default Label Rely Toggles No Status Indication No User Admin No Phone Support Note that support for particular phone models is also dependant on the system software level Analog X 20 Series Y 4100 Series X 6400 Series Y D100 X 1100 Series X 2400 Series lt 1 4400 Series 7400 Series X M Series X 1200 Series X 3600 Series X 4600 Series 1 9040 T Series X 1400 Series Y 1 3700 Series X 5400 Series Y 9500 Series X T3 T3 IP Series X 1600 Series Y 1 3810 5600 Series Y 1 9600 Series X 1 Not 1403 1603 2402 4601 4602 5601 and 5602 except where 4602 is supported on Release 2 1 and 3 0DT software Relay On Not supported on IP Office Closes the specified switch in the system s external output port EXT O P This feature is n
44. Series 1 3810 5600 Series Y 1 9600 Series 1 Not 1403 1603 2402 4601 4602 5601 and 5602 except where 4602 is supported on Release 2 1 and 3 0DT software Suspend Call Uses the Q 931 Suspend facility Suspends the incoming call at the ISDN exchange freeing up the ISDN B channel The call is placed in exchange slot 0 if a slot number is not specified Only available when supported by the ISDN exchange Action Advanced Suspend Suspend Action Data Exchange slot number or blank slot 0 Default Label Suspe Toggles No Status Indication No User Admin No Phone Support Note that support for particular phone models is also dependant on the system software level Analog X 20 Series Y 4100 Series X 6400 Series D100 X 1100 Series X 2400 Series Y 1 4400 Series Y 7400 Series M Series X 1200 Series X 3600 Series X 4600 Series 1 9040 T Series X 1400 Series 1 3700 Series X 5400 Series Y 9500 Series T3 T3 IP Series X 1600 Series Y 1 3810 5600 Series Y 1 9600 Series 1 Not 1403 1603 2402 4601 4602 5601 and 5602 except where 4602 is supported on Release 2 1 and 3 0DT software February 2015 Avaya IP Office Platform Short Code and Button Action Reference 215 Comments infodev avaya com Button Programming Actions Suspend CW Uses the Q 931 Suspend facility Suspends the incoming call
45. Series No 5400 Series Yes 9500 Series Yes T3 T3 IP Series 1 No 1600 Series Yes 3810 Yes 5600 Series Yes 9600 Series Yes 1 1 1 Not 1403 1603 4601 4602 5601 and 5602 except where 4602 is supported on Release 2 1 and 3 0DT software Dial CW Call the specified extension number and force call waiting indication on if the extension is already on a Call The call waiting indication will not work if the extension called has multiple call appearance buttons in use Action Advanced Dial Dial CW Action Data User number Default Label DCW or Dial Call Waiting Toggles No Status Indication No User Admin No Phone Support Note that support for particular phone models is also dependant on the system software level Analog No 20 Series Yes 4100 Series No 6400 Series Yes D100 No 1100 Series No 2400 Series Yes 4400 Series Yes 7400 Series No M Series Yes 1 1200 Series No 3600 Series No 4600 Series Yes 9040 Yes T Series Yes 1 1400 Series Yes 3700 Series No 5400 Series Yes 9500 Series Yes T3 T3 IP Series 1 No 1600 Series Yes 3810 Yes 5600 Series Yes 9600 Series Yes 1 1 1 Not 1403 1603 4601 4602 5601 and 5602 except where 4602 is supported on Release 2 1 and 3 0DT software 150 Avaya IP Office Platform Short Code and Button Action Reference Comments infodev avaya com February 2015 Dial Direct Dial Direct Aut
46. Site Network Conferencing Meet Me conference IDs are now shared across a multi site network For example if a conference with the ID 500 is started on one system anyone else joining conference 500 on any system will join the same conference Each conference still uses the conference resources of the system on which it was Started and is limited by the available conference capacity of that system Previously separate conferences each with the same conference ID could be started on each system in a multi site network Other Features Transfer to a Conference ButtonA currently connected caller can be transferred into the conference by pressing TRANSFER then the Conference Meet Me button and TRANSFER again to complete the transfer This allows the user to place callers into the conference specified by the button without being part of the conference call themselves This option is only support on Avaya phones with a fixed TRANSFER button excluding T3 and T3 IP phones Conference Button Status Indication When the conference is active any buttons associated with the conference ID indicate the active state Details Action Advanced Call Conference Meet Me Action Data Conference number This can be an alphanumeric value up to 15 characters 144 Avaya IP Office Platform Short Code and Button Action Reference February 2015 Comments infodev avaya com Conference Meet Me User Personal Conference Number Each user s own extensio
47. SoftConsole and one X Portal can be used to park retrieve and indicate parked calls When not associated with a specific park slot number the button will park calls by assigning them a park slot number based on the users extension number For example for extension XXX the first parked call is assigned to park slot XXX0 the next to XXX1 and so on up to XXX9 The button will indicate when there are parked calls in any of those slots On the T7000 phone only a single automatic part slot XXX0 is supported e With a call connected pressing the button will park that call using a park slot number assigned by the system based on the extension number e With no call connected pressing the button will display details of any calls parked by the extension and allow their retrieval Action Emulation Call Park Action Data Optional Either blank or a specific park slot number Name ca Park slot IDs can be up to 9 digits in length Names can also be used for application park slots Default Label CPark or Call Park Toggles Y Status Indication Status 2400 5400 4600 5600 1400 9600 9608 9611 9621 9641 T Series Series Series 1600 Series M Series 4400 6400 9500 Series Calls CPark CPark Green flash Red flash Green flash Blue A Slow parked by flash extension Call CPark CPark Red flash Red on Red flash Mi Green A Slow Parked by flash other extension No CPark CPark Off Off Off Grey Off parked
48. Steal Example Reclaiming a Call This short code reclaims the last call from your extension This function is useful when you want to catch a call you have just missed that has gone off to Voicemail Short Code 46 Feature Call Steal Call Waiting On 26 Enables call waiting on the user s extension When on if the user receives a second calls when already on a call they hear a call waiting tone in the speech path Call waiting settings are ignored for users with multiple call appearance buttons In this case the appearance buttons are used to indicate additional calls Call waiting is automatically applied for users with internal twinned phones Details Avaya IP Office Platform Short Code and Button Action Reference February 2015 Comments infodev avaya com Call Waiting Off Telephone Number x Default Short Code 15 not on Server Edition Programmable Button Control Y CWOn See also Call Waiting Off Call Waiting Suspend Release 1 0 Example Below is a sample of the short code setup Short Code 15 Feature CallWaitingOn Call Waiting Off Disables call waiting on the user s extension Call waiting may be applied for users with internal twinned phones regardless of their call waiting settings Details Telephone Number x Default Short Code 16 not on Server Edition Programmable Button Control CWOff See also Call Waiting On Call Waiting Suspend Release 1 0 Example B
49. The function includes group members even if their membership of the group is currently disabled Details Telephone Number Group number or Group name Default Short Code 53 N Programmable Button Control Y PickM See also Call Pickup Any Call Pickup Extn Call Pickup Group Acquire Call Call Pickup Line Call Pickup User Release 1 0 Example February 2015 Avaya IP Office Platform Short Code and Button Action Reference 23 Comments infodev avaya com Short Code Features Below is an example of the short code setup N represents the extension number of the Hunt Group For example if a user dials 53 500 they will pick up the call coming into extension 500 the hunt group s extension Short Code 53 N Telephone Number N Feature CallPickupMembers Call Pickup User Pick up an incoming call which is alerting parked or held The pickup uses the user extension number specified in Telephone Number field of the short code If there are multiple calls priority is given to picking up alerting then parked and then held in that order of priority It cannot be used to pickup conferenced calls The normal user intrusion features are not applied to this pickup feature This feature is not supported on T3 phones Details Telephone Number Target user extension number Default Short Code x Programmable Button Control x See also Call Pickup Any Call Pickup Extn Call Pickup Group Call Pickup Member
50. The parked call indication on that extension is then activated according to the telephone type If the target extension has a Call Park button with no specific park slot number the parked call will be indicated by that button and can be unparked from the list of parked calls shown when that button is pressed The park slot number assigned to the parked call is based on the number of the extension parking the call For example calls parked by extension 201 are assigned the park slot ID 2010 2011 and so on up to 2019 depending on the number of calls parked Action Emulation Call Park To Other Extension Action Data User number This field can be left blank for number entry when pressed On large display phones if configured without a preset target this type of button will display an interactive button menu for target selection Default Label RPark or Call Park to Other Toggles Yes Status Indication Yes This is the status indication on the extension parking the call Status 2400 5400 4600 5600 1400 9600 9608 9611 9621 9641 T Series Series Series 1600 Series M Series 4400 6400 9500 Series Parked RPark RPark Green flash Red flash Green flash Blue A Slow call flash No RPark RPark Off Off Off E Grey Off parked call User Admin Yes Phone Support Note that support for particular phone models is also dependant on the system software level 124 Avaya IP Of
51. Twinning status made through the system configuration or using a Twinning button are not reflected in the status of the Extension to Cellular icon on their mobile client However changes to the Extension to Cellular status made from the mobile client are reflected by the Mobile Twinning field in the system configuration Therefore for one X Mobile Client users it is recommended that they control their Mobile Twinning status through the one X Mobile Client rather than through a Twinning button Mobile Twinning Handover When on a call on the primary extension pressing the Twinning button will make an unassisted transfer to the twinning destination This feature can be used even if the user s Mobile Twinning setting was not enabled During the transfer process the button will wink Pressing the twinning button again will halt the transfer attempt and reconnect the call at the primary extension The transfer may return if it cannot connect to the twinning destination or is unanswered within the user s configured Transfer Return Time if the user has no Transfer Return Time configured a enforced time of 15 seconds is used Action Emulation Twinning Action Data None Default Label Twinning Toggles Yes February 2015 Avaya IP Office Platform Short Code and Button Action Reference 221 Comments infodev avaya com Button Programming Actions Status Indication Yes Status 2400 5400 4600 5600 1400 9600
52. Voicemail Pro Short Code start point name without quotation marks Default Short Code x Programmable Button Control x See also Voicemail Collect Release 2 0 Example Having created a short codes start point call flow called Sales the following system short code can be used to route calls to that call flow Short Code 96 Telephone Number Sales e Feature VoicemailNode Voicemail On 90 This feature enables the user s voicemail mailbox to answer calls which ring unanswered or arrive when the user is busy Details Telephone Number X None Avaya IP Office Platform Short Code and Button Action Reference February 2015 Comments infodev avaya com Voicemail Off Default Short Code y 18 Programmable Button Control Y VMOn See also Voicemail Off Release 1 0 Example This short code can be used to toggle the feature on Short Code 18 Feature VoicemailOn Voicemail Off This feature disables the user s voicemail mailbox box from being used to answer calls It does not disable the voicemail mailbox being used as the target for other functions such as call recording or messages forwarded from other mailboxes Details Telephone Number X None Default Short Code y 19 Programmable Button Control Y VMOff See also Voicemail On Release 1 0 Example Below is a sample of the short code setup Short Code 19 Feature VoicemailOff Voicemail Ringback On This feature enab
53. Wait Toggles No Status Indication No User Admin No Phone Support Note that support for particular phone models is also dependant on the system software level Analog No 20 Series Yes 4100 Series No 6400 Series Yes D100 No 1100 Series No 2400 Series Yes 1 4400 Series Yes 7400 Series No 108 Avaya IP Office Platform Short Code and Button Action Reference Comments infodev avaya com M Series No Table continues February 2015 AD Suppress 1200 Series No 3600 Series No 4600 Series Yes 1 9040 Yes T3 T3 IP Series No 1400 Series Yes 1 1600 Series Yes 1 3700 Series No 3810 Yes 5400 Series Yes 5600 Series Yes 1 9500 Series No 9600 Series No No 1 Not 1403 1603 2402 4601 4602 5601 and 5602 except where 4602 is supported on Release 2 1 and 3 0DT software AD Suppress Suppresses the display of dialed digits on the telephone display Dialed digits are replaced with an s character Action Emulation AD Suppress Action Data None Default Label Spres or Suppress Digits Toggles Yes Status Indication Yes Status 2400 5400 4600 5600 1400 9600 9608 9611 9621 9641 T Series Series Series 1600 Series M Series 4400 6400 9500 Series On lt Label gt 4 lt Label gt Green on Red on Greenon I Green A0n Off lt Label gt l
54. Y 1 4400 Series Y 7400 Series X M Series Y 1200 Series X 3600 Series X 4600 Series 1 9040 T Series Y 1400 Series Y 1 3700 Series X 5400 Series Y 9500 Series Y T3 T3 IP Series X 1600 Series Y 1 3810 5600 Series Y 1 9600 Series Y 1 Not 1403 1603 4601 4602 5601 and 5602 except where 4602 is supported on Release 2 1 and 3 0DT software Priority Calling Not supported Provided for CTI emulation only Action Emulation Priority Calling Action Data None Default Label Pcall Toggles No Status Indication No User Admin No Phone Support Note that support for particular phone models is also dependant on the system software level Analog X 20 Series Y 4100 Series X 6400 Series Y Table continues 194 Avaya IP Office Platform Short Code and Button Action Reference February 2015 Comments infodev avaya com Private Call 1100 Series X 2400 Series Y 1 4400 Series 7400 Series X M Series X 1200 Series X 3600 Series X 4600 Series 1 9040 T Series X 1400 Series Y 1 3700 Series X 5400 Series 9500 Series X T3 T3 IP Series X 1600 Series 1 3810 5600 Series 1 9600 Series X 1 Not 1403 1603 2402 4601 4602 5601 and 5602 except where 4602 is supported on Release 2 1 and 3 0DT software Private Call February 2015 When on any subsequent calls cannot be intrud
55. a Mobile Twinning license and may be subject to a time profile Details Telephone Number x Default Short Code x Programmable Button Control x See also Set Mobile Twinning Number Set Mobile Twinning On Set Mobile Twinning Off Release 3 2 Off Hook Station 66 Enables or disables whether the user s extension acts as a fully handsfree unit Typically this is used when the answering and clearing of calls is done through an application For more details see Off Hook Station User Telephony Call Settings Details Telephone Number Y for on or N for off Default Short Code X Programmable Button Control OHStn Release 1 0 Example Turning the off hook station off Short Code 89 Avaya IP Office Platform Short Code and Button Action Reference February 2015 Comments infodev avaya com Outgoing Call Bar Off Telephone Number N Feature OffHookStation Example Turning the off hook station on Short Code 98 Telephone Number Y Feature OffHookStation Outgoing Call Bar Off Allows a user to switch off their outgoing call bar status The short code user must enter their log in code if set in order to be successful If you add a short code using this feature to a system it is recommended that you also assign a login code to the No User user to prevent the short code being used to change the status of that user Details Telephone Number The user s log in code System phone users
56. avaya com Short Code Features Break Out This feature is usable within a system multi site network It allows a user on one system in the network to specify that the following dialing be processed by another system on the network as if the user dialed it locally on that other system Pre Release 5 0 This feature requires the IP Offices to have Advanced Small Community Networking licenses Details Telephone Number The IP Address or Name of the system using characters in place of characters Default Short Code x Programmable Button Control BkOut Release 4 0 Example On a system to break out via a system called RemoteSwitch with the IP Address 192 168 42 3 either of the following short codes could be used Example 1 Code 80 N Telephone Number N Feature Break Out Example 2 Code 81 Telephone Number RemoteSwitch Feature Break Out Example 1 allows break out using any remote switch by dialing its IP address for example 80 192 168 42 3 Example 2 does this for a specific remote system by dialing just 81 Barred 16 This short code feature can be used for call barring by using the short code as the call destination This short code feature was previously called Busy It has been renamed but its function has not changed When used in an ARS form that has been configured with an Alternate Route for callers whose dialing has matched the short code no further routing is applied Details Teleph
57. be disabled for the user Private call status can be switched off using a short code with the Private Call Off feature or a programmed button set to the Private Call action To enable private call status for a single following call only the Private Call short code feature should be used Details Telephone Number x Default Short Code x Programmable Button Control Advanced Call Private Call Release 4 0 Priority Call This feature allows the user to call another user even if they are set to do not disturb Priority calls to a user without DND will follow forwarding and follow me settings but will not go to voicemail Details Telephone Number Y Extension number Default Short Code x Programmable Button Control Y PCall See also DialPhysicalExtensionByNumber DialPhysicalNumberByID Release 1 0 Example N represents the extension number to be called despite the extension being set to do not disturb For example if extension 201 has do not disturb enabled a user can dial 71 201 and still get through This short code is useful for companies that frequently use the do not disturb feature and can be given to Managing Directors or people who may need to get through to people regardless of their do not disturb status Short Code 71 N February 2015 Avaya IP Office Platform Short Code and Button Action Reference 69 Comments infodev avaya com Short Code Features Telephone Number
58. button cannot be overwritten using any of the other Admin button functions User s with a log in code will be prompted to enter that code when they use this button action T3 phone users can access a similar set of functions for button programming see T3 Phone Self Administration On 4412D 4424D 4612IP 4624IP 6408D 6416D 6424D phones Admin can be permanently accessed via Menu 533 gt Admin See Using a Menu Key Admin1 can be permanently accessed via Menu 573 Menu 553 ProgA 533 DSS Action Emulation Self Administer Action Data See below Other Phones If no value is set the button allows user programming of the following emulation actions Abbreviated Dial Abbreviated Dial Program Account Code Entry AD Suppress Automatic Callback Break Value T Series and M Series phones None The Feature 3 process is started with an alternate set of possible functions Table continues 202 Avaya IP Office Platform Short Code and Button Action Reference Comments infodev avaya com February 2015 Self Administer Value T Series and M Series phones Other Phones Out Call Forwarding All Call Park Call Park and Page Call Park To Other Extension Call Pickup Call Pickup Any Conference Meet Me Dial Paging Directed Call Pickup Directory Drop Group Paging Headset Toggle Hook Flash Internal Auto Answer Ringer Off Self Administer Send All Calls Set Ab
59. can use lt target user gt lt system phone user s login code gt Default Short Code x Programmable Button Control x Release 4 1 Added to Release 4 1 2008Q2 Maintenance release Example The user has a Login Code of 1234 To use the short code below below the user must dial 59 1234 Short Code 59 N Telephone Number N Feature Outgoing Call Bar Off Example A user set as a system phone can also switch off the Outgoing Call Bar status of another user This is done using their own login code For example the system phone 401 with login code 1234 can switch off the outgoing call bar status of extension 403 as follows 59 403 1234 February 2015 Avaya IP Office Platform Short Code and Button Action Reference 67 Comments infodev avaya com Short Code Features Outgoing Call Bar On Allows a user to switch on their outgoing call bar status Details Telephone Number x Default Short Code x Programmable Button Control x Release 4 1 Added to Release 4 1 2008Q2 Maintenance release Example To use the short code below below the user must dial 58 Short Code 58 Telephone Number lt blank gt Feature Outgoing Call Bar On Private Call Not supported Private Call Off 68 Short codes using this feature turn off private call status for the user if set The short code features Private Call and Private Call On can be used to turn private call on When on any subsequent calls cannot be i
60. entry when pressed Default Label Coach or Coaching Intrusion Toggles No Status Indication No User Admin No feedback provided Phone Support Note that support for particular phone models is also dependant on the system software level Analog No 20 Series No 4100 Series No 6400 Series No D100 No 1100 Series No 2400 Series No 4400 Series No 7400 Series No M Series No 1200 Series No 3600 Series No 4600 Series No 9040 No T Series No 1400 Series Yes 3700 Series No 5400 Series No 9500 Series Yes T3 T3 IP Series 1 No 1600 Series Yes 3810 No 5600 Series No 9600 Series Yes 1 1 Not 1403 1603 Conference This function is intend for use with Avaya M Series and T Series phones only When pressed the button invokes the same conference process as dialing Feature 3 Action Advanced Call Conference Action Data None Default Label Conf or Conference Add Toggles No Status Indication No User Admin No Phone Support This function is only supported on Avaya M Series and T Series phones 142 Avaya IP Office Platform Short Code and Button Action Reference February 2015 Comments infodev avaya com Conference Add M Series T Series The button is equivalent to Feature 3 Conference Add Conference add controls can be used to place the user their current call and any calls they have on hold into a conference When used to start a new conference
61. into a conference and can talk to and hear each other A Call Intrude attempt to a user who is idle becomes a Priority Call The ability to intrude and be intruded is controlled by two configuration settings the Can Intrude User Telephony Supervisor Settings setting of the user intruding and the Cannot Be Intruded User Telephony Supervisor Settings setting of target being intruded on The setting of any other internal party is ignored By default no users can intrude and all users are set to cannot be intruded Note that this feature requires conference resources from the system for the duration of the intrusion Users can use privacy features that to indicate that a call cannot be intruded on See Private Calls Intruding onto a user doing silent monitoring Call Listen on page 18 is turned into a silent monitoring call The system support a range of other call intrusion methods in addition to this feature Details Telephone Number Y Target extension number Default Short Code x Programmable Button Control Intru See also Call Listen on page 18 Coaching Intrusion on page 33 Dial Inclusion on page 41 Whisper Page on page 93 Release 1 0 Call Listen 18 This feature allows you to monitor another user s call without being heard Monitoring can be accompanied by a tone heard by all parties Use of the tone is controlled by the Beep on Listen setting on the System Telephony Tones amp Music tab The def
62. is a member The user can use this feature even if their membership of the group is currently set as disabled Action Advanced Call Call Pickup Group Action Data None Default Label PickG or Pickup Group Toggles No Status Indication No 126 Avaya IP Office Platform Short Code and Button Action Reference Comments infodev avaya com February 2015 Call Pickup Members User Admin No Phone Support Note that support for particular phone models is also dependant on the system software level Analog No 20 Series Yes 4100 Series No 6400 Series Yes D100 Yes 1100 Series Yes 2400 Series Yes 4400 Series Yes 7400 Series No M Series Yes 1 1200 Series Yes 3600 Series No 4600 Series Yes 9040 Yes T Series Yes 1 1400 Series Yes 3700 Series No 5400 Series Yes 9500 Series Yes T3 T3 IP Series 1 No 2 1600 Series Yes 3810 Yes 5600 Series Yes 9600 Series Yes 1 1 1 Not 1403 1603 4601 4602 5601 and 5602 except where 4602 is supported on Release 2 1 and 3 0DT software 2 May have limited support on some specific T3 phone models as detailed below T3 Phones Displays a list of calls ringing the hunt group from which the user can select which call to answer Classic Comfort icon Displays m followed by group name e DSS Link LED None M Series T Series The button is equivalent to Feature 75 Call Pickup Members This feature can be used
63. is not free when called the call is presented as a normal call on a call appearance button if available This feature can be used as part of handsfree announced transfers Action Emulation Automatic Intercom Action Data User number or name This field can be left blank for number entry when pressed On large display phones if configured without a preset target this type of button will display an interactive button menu for target selection Default Label lauto or Auto Intercom Toggles No Status Indication No User Admin No Phone Support Note that support for particular phone models is also dependant on the system software level Analog No 20 Series Yes 4100 Series No 6400 Series Yes D100 No 1100 Series No 2400 Series Yes 1 4400 Series Yes 7400 Series No M Series Yes 1200 Series No 3600 Series No 4600 Series Yes 1 9040 Yes T Series Yes Table continues 114 Avaya IP Office Platform Short Code and Button Action Reference Comments infodev avaya com February 2015 Break Out 1400 Series Yes 1 3700 Series No 5400 Series Yes 9500 Series Yes T3 T3 IP Series No 2 1600 Series Yes 1 3810 Yes 5600 Series Yes 1 9600 Series Yes 1 Not 1403 1603 4601 4602 5601 and 5602 except where 4602 is supported on Release 2 1 and 3 0DT software 2 May have
64. level 222 Avaya IP Office Platform Short Code and Button Action Reference February 2015 Comments infodev avaya com User Analog X 20 Series Y 4100 Series X 6400 Series Y D100 X 1100 Series X 2400 Series Y 1 4400 Series Y 7400 Series X M Series X 1200 Series X 3600 Series X 4600 Series 1 9040 T Series X 1400 Series 1 3700 Series X 5400 Series Y 9500 Series X T3 T3 IP Series X 2 1600 Series 1 3810 Y 5600 Series 1 9600 Series X 1 Not 1403 1603 2402 4601 4602 5601 and 5602 except where 4602 is supported on Release 2 1 and 3 0DT software 2 Limited support on some specific T3 phone models as detailed below M Series T Series The button is equivalent to Feature 74 lt park slot number gt User Monitors whether another user s phone is idle or in use The Telephone Number field should contain the users name enclosed in double quotes The button can be used to make calls to the user or pickup their longest waiting call when ringing On buttons with a text label the user name is shown The actions performed when the button is pressed will depend on the state of the target user and the type of phone being used It also depend on whether the user is local or on a remote multi site network system Comments infodev avaya com Phone Large display 1400 1600 2400 Other Phones or across
65. limited support on some specific T3 phone models if detailed below T3 Phones e Classic Comfort icon Displays 14 followed by the set number e DSS Link LED None Break Out This feature is usable within a system multi site network It allows a user on one system in the network to specify that the following dialing be processed by another system on the network as if the user dialed it locally on that other system On phones with a multi line display if the target system is not specified in the button settings a menu of the available systems in the network is displayed from which a selection can be made Action Advanced Dial Break Out Action Data Optional The system name or IP address of the required system can be specified If no system name or IP address is set on display phones a list of systems within the network is displayed when the button is pressed Default Label BkOut or Breakout Toggles No Status Indication No User Admin No Phone Support Note that support for particular phone models is also dependant on the system software level Analog No 20 Series Yes 4100 Series No 6400 Series Yes M Series No 1100 Series No 2400 Series Yes 1 4400 Series Yes 7400 Series No T Series No 1200 Series No 3600 Series Yes 4600 Series Yes 1 9040 Yes T3 T3 IP Series No 1400 Series Yes 1 3700 Series No 5400 Series Yes 1
66. phones within particular series On phones with 3 or less programmable buttons those button can only be used for the Call Appearance action In addition some actions are only supported on phones where the programmable buttons provide status indication and or a display for data entry once the feature is invoked Table of Button Programming Actions The following tables list the actions available for programmable buttons on system Login Code Required Some function may require the user to enter their log in code This typically applies when the action data is left blank for entry when the button is pressed General 94 Avaya IP Office Platform Short Code and Button Action Reference February 2015 Comments infodev avaya com Action Action Data Default Label Dial Any number Dial Group Group name in quote marks lt Group name gt User User name in quote marks lt User name gt Appearance Action Action Data Default Label Appearance None a Bridged Appearance User name and call appearance lt user name gt lt appearance label gt button number Coverage Appearance User name lt user name gt Line Appearance Line appearance ID Line Emulation Action Action Data Short Label Long Label Abbreviated Dial Any number AD Abbreviate Dial Abbreviated Dial Pause None Pause Abbreviated Dial None Prog Program Abbreviated Dial Stop
67. quotation marks to the Telephone Number field if there are no manually added quotation marks Care should be taken to ensure that special characters that you want replaced by the telephone system such as U N or X are not enclosed by the quotation marks For scenarios where the telephone number only contains short code characters an empty pair of quotation marks for example N When using Voicemail Pro names of specific call flow start points can directly access those start points via a short code In these cases is not used and is only used if ringing is required before the start point s call flow begins Short codes using the Voicemail Collect feature with either Short Codes name and Short Codes name records in the Telephone Number field are automatically converted to the Voicemail Node feature and name Details Telephone Number Y See the notes above Default Short Code 17 Programmable Button Control Y VMCol See also Voicemail On Voicemail Off Voicemail Node Release 1 0 Example Retrieve Messages from Specific Mailbox This short code allows a user to retrieve messages from the mailbox of the hunt group Sales This usage is not supported on Voicemail Pro running in Intuity emulation mode unless a custom call flow has been created for the hunt group refer to the Voicemail Pro help Short Code 89 Telephone Number Sales Feature VoicemailCollect Example Record Message to Specific Mailbox Avaya
68. s phone in the following manner When the user s phone is placed in handsfree speaker mode the speech path from the connected party is broadcast on the phone speaker but the phone s base microphone is disabled The connected party can only hear speech delivered via the phone s handset microphone Group listen is not supported for IP phones or when using a phone s HEADSET button Currently connected calls are not affected by changes to this setting If group listen is required it must be selected before the call is connected This enables listeners at the user s phone to hear the connected party whilst limiting the connected party to hear only what is communicated via the phone handset Details Telephone Number X Default Short Code x Programmable Button Control Y GroupListenOn Release 4 1 Example Below is a sample short code using the Group Listen Off feature February 2015 Avaya IP Office Platform Short Code and Button Action Reference 61 Comments infodev avaya com Short Code Features Short Code 28 Feature GroupListenOn Headset Toggle Toggles between the use of a headset and the telephone handset Details Telephone Number X Default Short Code x Programmable Button Control HdSet Release 1 4 Example Below is a sample short code using the Headset Toggle feature This short code can be used to toggle the feature on off If an Avaya supported headset is connected to your telephone th
69. seconds Short Code 82 N Telephone Number N Feature SetWrapUpTime Shutdown Embedded Voicemail 84 Allows the Embedded Voicemail service provided by an Avaya memory card in a control unit to be shut down To restart the service a Startup Embedded Voicemail short code should be used The short code has the following effects 1 Immediately disconnect all current users within Embedded Voicemail This is not a polite shutdown 2 Mark the Embedded Voicemail as inactive so that it will not receive any new calls Details Telephone Number x Default Short Code x Programmable Button Control x Release 4 0 Added in the Release 4 0 Q2 2007 maintenance release Avaya IP Office Platform Short Code and Button Action Reference February 2015 Comments infodev avaya com Stamp Log Stamp Log The stamp log function is used to insert a line into any System Monitor trace that is running The line in the trace indicates the date time user name and extension plus additional information The line is prefixed with LSTMP Log Stamped and a log stamp number When invoked from a Avaya phone with a display Log Stamped is also briefly displayed on the phone This allows users to indicate when they have experienced a particular problem that the system maintainer want them to report and allows the maintainer to more easily locate the relevant section in the monitor trace The log stamp number is set to 000 when the system is restar
70. the system automatically assigns a conference ID to the call This is termed ad hoc impromptu conferencing If the call on hold is an existing conference the user and any current call are added to that conference This can be used to add additional calls to an ad hoc conference or to a meet me conference Conference add can be used to connect two parties together After creating the conference the user can drop from the conference and the two incoming calls remain connected For further details refer to the Conferencing section Action Advanced Call Conference Add Action Data None Default Label Conf or Conference Add Toggles No Status Indication No User Admin No Phone Support Note that support for particular phone models is also dependant on the system software level Analog No 20 Series Yes 4100 Series No 6400 Series Yes D100 No 1100 Series No 2400 Series Yes 4400 Series Yes 7400 Series No M Series Yes 1 1200 Series No 3600 Series No 4600 Series Yes 9040 Yes T Series Yes 1 1400 Series Yes 3700 Series No 5400 Series Yes 9500 Series Yes T3 T3 IP Series 1 No 1600 Series Yes 3810 Yes 5600 Series Yes 9600 Series Yes 1 1 1 Not 1403 1603 4601 4602 5601 and 5602 except where 4602 is supported on Release 2 1 and 3 0DT software February 2015 Avaya IP Office Platform Short Code and Button Action Reference 143 Comments infodev avaya com
71. 00 Series Yes 1 1 1 Not 1403 1603 4601 4602 5601 and 5602 except where 4602 is supported on Release 2 1 and 3 0DT software 2 May have limited support on some specific T3 phone models if detailed below Flash Hook Sends a hook flash signal to the currently connected line if that line is an analog line Action Advanced Miscellaneous Flash Hook Action Data Optional Normally this field is left blank It can contain the destination number for a Centrex Transfer for external calls on a line from a Centrex service provider Default Label Flash or Flash Hook Toggles No Status Indication No User Admin No Phone Support Note that support for particular phone models is also dependant on the system software level Analog No 20 Series Yes 4100 Series No 6400 Series Yes D100 No 1100 Series No 2400 Series Yes 4400 Series Yes 7400 Series No M Series Yes 1 1200 Series No 3600 Series No 4600 Series Yes 9040 Yes T Series Yes 1 1400 Series Yes 3700 Series No 5400 Series Yes 9500 Series Yes T3 T3 IP Series 1 No 1600 Series Yes 3810 Yes 5600 Series Yes 9600 Series Yes 1 1 1 Not 1403 1603 4601 4602 5601 and 5602 except where 4602 is supported on Release 2 1 and 3 0DT software 168 Avaya IP Office Platform Short Code and Button Action Reference Comments infodev avaya com February 2015 Follow Me Here Follow Me Here
72. 1 4602 5601 and 5602 except where 4602 is supported on Release 2 1 and 3 0DT software Coaching Intrusion This feature allows the you to intrude on another user s call and to talk to them without being heard by the other call parties to which they can still talk For example User A is on a call with user B When user C intrudes on user A they can hear users A and B but can only be heard by user A The ability to intrude and be intruded is controlled by two configuration settings the Can Intrude User Telephony Supervisor Settings setting of the user intruding and the Cannot Be Intruded February 2015 User Telephony Supervisor Settings setting of target being intruded on The setting of any other internal party is ignored By default no users can intrude and all users are set to cannot be intruded Avaya IP Office Platform Short Code and Button Action Reference 141 Comments infodev avaya com Button Programming Actions A Warning The use of features to listen to a call without the other call parties being aware of that monitoring may be subject to local laws and regulations Before enabling the feature you must ensure that you have complied with all applicable local laws and regulations Failure to do so may result in severe penalties The system support a range of other call intrusion methods in addition to this feature Action Advanced Call Coaching Intrusion Action Data User number or name or blank for
73. 100 X 1100 Series X 2400 Series Y 4400 Series Y 7400 Series M Series 1 1200 Series X 3600 Series Y 4600 Series Y 9040 T Series Y 1 1400 Series Y 3700 Series X 5400 Series Y 9500 Series T3 T3 IP Series X 1600 Series Y 3810 Y 5600 Series Y 9600 Series Y 1 Not supported on T7000 T7100 M7100 M7100N and the Audio Conferencing Unit ACU MCID Activate This action is used with ISDN Malicious Caller ID call tracing It is used to trigger a call trace at the ISDN exchange The call trace information is then provided to the appropriate legal authorities This option requires the line to the ISDN to have MCID enabled at both the ISDN exchange and on the system The user must also be configured with Can Trace Calls User Telephony Supervisor Settings enabled Action Advanced Miscellaneous MCID Activate Action Data None Default Label MCID or Malicious Call Toggles No Status Indication Yes User Admin No Phone Support Note that support for particular phone models is also dependant on the system software level Analog X 3600 Series X 4600 Series 1 9040 T3 T3 IP Series X 1400 Series Y 3700 Series X 5400 Series Y 9500 Series Y 1600 Series 1 3810 Y 5600 Series 1 9600 Series Y 20 Series X 4100 Series X 6400 Series X M Series Y 2400 Series Y 4400 Series Y 7400 Se
74. 3600 Series No ae Series Yes 9040 Yes T Series No ies Series Yes 3700 Series No 5400 Series Yes 9500 Series No T3 T3 IP Series 2 ad Series Yes 3810 Yes Series Yes 9600 Series No 1 Not 1403 1603 2402 4601 4602 5601 and 5602 except where 4602 is supported on Release 2 1 and 3 0DT software 2 May have limited support on some specific T3 phone models if detailed below Abbreviated Dial Program Not supported Provided for CTI emulation only Allows a user to program abbreviated dialing numbers against other programmable buttons This function cannot be used to overwrite call appearance buttons Action Emulation Abbreviated Dial Program Action Data None Default Label Prog Toggles No Status Indication No User Admin Yes Phone Support Note that support for particular phone models is also dependant on the system software level Analog No 20 Series 4100 Series No 6400 Series No D100 No 1100 Series No 2400 Series No 4400 Series No 7400 Series No M Series No 1200 Series No 3600 Series No 4600 Series No 9040 No T Series No 1400 Series No 3700 Series No 5400 Series No 9500 Series No T3 T3 IP Series No 1600 Series No 3810 No 5600 Series No 9600 Series No February 2015 Avaya IP Office Platform Short Code and Button Action Reference 103 Comments infodev avaya com Button Programming Actions Abbreviated Dial Stop Not supported Pro
75. 3700 Series No 5400 Series Yes 9500 Series Yes T3 T3 IP Series No 1600 Series Yes 3810 Yes 5600 Series Yes 9600 Series Yes 1 Not supported on T7000 T7100 M7100 M7100N and the Audio Conferencing Unit ACU Dial This action is used to dial the number contained in the Telephone Number field A partial number can be enter for the user to complete On buttons with a text label area Dial followed by the number is shown Action Data Telephone number or partial telephone number Default Label Dial Toggles No Status Indication No User Admin No Phone Support Note that support for particular phone models is also dependant on the system software level Analog No 20 Series Yes 4100 Series No 6400 Series Yes D100 No 1100 Series No 2400 Series Yes 1 4400 Series Yes 7400 Series No M Series Yes 1200 Series No 3600 Series No 4600 Series Yes 1 9040 Yes T Series Yes 1400 Series Yes 1 February 2015 3700 Series No 5400 Series Yes 9500 Series Yes T3 T3 IP Series No 2 Table continues Avaya IP Office Platform Short Code and Button Action Reference 147 Comments infodev avaya com Button Programming Actions 1600 Series Yes 1 3810 Yes 5600 Series Yes 1 9600 Series Yes 1 Not 1403 1603 4601 4602 5601 and 5602
76. 400 Series No D100 No 1100 Series No 2400 Series Yes 4400 Series Yes 7400 Series No M Series No 1 1200 Series No 3600 Series No 4600 Series Yes 9040 Yes T Series No 1 1400 Series Yes 3700 Series No 5400 Series Yes 9500 Series Yes T3 T3 IP Series 1 Yes 2 1600 Series Yes 3810 No 5600 Series Yes 9600 Series No 1 1 Not 1403 1603 2402 5402 4601 4602 5601 and 5602 2 Takes the user direct to the listen part of Visual Voice For the full Visual Voice menu options the user should use Menu Settings Voicemail Settings Visual Voice Controls The arrangement of options on the screen will vary depending on the phone type and display size Listen Access your own voicemail mailbox When pressed the screen will show the number of New Old and Saved messages Select one of those options to start playback of messages in that category Use the a up arrow and arrow keys to move through the message Use the options below Listen Play the message Pause Pause the message playback Delete Delete the message 226 Avaya IP Office Platform Short Code and Button Action Reference Comments infodev avaya com February 2015 Voicemail Collect Save Mark the message as a saved message Call Call the message sender if a caller ID is available Copy Copy the message to another mailbox When pressed a number of additional options are displayed Message Record and send a voicemail message to a
77. 400 Series X T Series X 1 4606 4612 and 4624 only 2 T3 Phones e Classic Comfort icon Displays HdSet DSS Link LED On when active February 2015 Avaya IP Office Platform Short Code and Button Action Reference 183 Comments infodev avaya com Button Programming Actions Hold Call This uses the Q 931 Hold facility and holds the incoming call at the ISDN exchange freeing up the ISDN B channel The Hold Call feature holds the current call to a slot The current call is always automatically placed into slot 0 if it has not been placed in a specified slot Only available if supported by the ISDN exchange Action Advanced Hold Hold Call Action Data ISDN Exchange hold slot number or blank slot 0 Default Label Hold Toggles No Status Indication No User Admin No Phone Support Note that support for particular phone models is also dependant on the system software level Analog X 20 Series Y 4100 Series X 6400 Series Y D100 X 1100 Series X 2400 Series 1 4400 Series 7400 Series X M Series X 1200 Series X 3600 Series X 4600 Series 1 9040 T Series X 1400 Series Y 1 3700 Series X 5400 Series Y 9500 Series X T3 T3 IP Series X 1600 Series Y 1 3810 5600 Series Y 1 9600 Series X 1 Not 1403 1603 2402 4601 4602 5601 and 5602 except where 4602 is supported on Release 2 1 and 3 0DT software Hold CW Place the user
78. 6 to 99999 Set Outside Call Value 0 to 10 Set OCSeq Seq Set Out of Service Group number Set SetOOSG HG OS Group Group Release 4 2 Set Ringback Seq Value 0 to 10 Set RBSeq Set Wrap Up Time Time in seconds Set WUTim Wrap up Time range 0 to 99999 Speed Dial Initiate the speed Dial SpdDial dial selection process M and T Series phones only Stamp Log None Miscellaneous StmpL Stamp Log Suspend Call ISDN Exchange Suspend Suspe slot number Suspend CW ISDN Exchange Suspend SusCW slot number Toggle Calls None Call Toggl Transfer Initiate the call Call Xfer transfer process M and T Series phones only Unpark Call Park slot ID Call Ride alphanumeric Voicemail Collect See notes Voicemail VMCol VMail Collect Voicemail Off None Voicemail VMOff Voicemail On None Voicemail VMOn VMail On Voicemail Ringback None Voicemail VMRB Off Voicemail Ringback None Voicemail VMRB VMail Ringback On Whisper Page User number or Call Whisp Whisper Page name or blank for entry when pressed February 2015 Avaya IP Office Platform Short Code and Button Action Reference 101 Comments infodev avaya com Button Programming Actions Abbreviated Dial This function allows quick dialing of a stored number Action Emulation Abbreviated Dial Action Data Full Number The number is dialled e Partial Number The partial number is dialled and the user can then complete dialing th
79. 600 Series No 4600 Series Yes 9040 Yes T Series No 1 1400 Series Yes 3700 Series No 5400 Series Yes 9500 Series No T3 T3 IP Series 1 No 1600 Series Yes 3810 Yes 5600 Series Yes 9600 Series No 1 Not 1403 1603 2402 4601 4602 5601 and 5602 except where 4602 is supported on Release 2 1 and 3 0DT software Call Forwarding All Switches forward unconditional on and sets the forward number to the number specified or prompts the user to enter a number if none is specified Action Emulation Call Forwarding All February 2015 Avaya IP Office Platform Short Code and Button Action Reference Comments infodev avaya com 117 Button Programming Actions Action Data Telephone number or blank for entry when pressed If blank user s with a log in code will be prompted to enter that code to use this function On large display phones if configured without a preset target this type of button will display an interactive button menu for target selection Default Label CFrwd or Call Forward All Toggles Yes Status Indication Yes Status 2400 5400 4600 5600 1400 9600 9608 9611 9621 9641 T Series Series Series 1600 Series M Series 4400 6400 9500 Series On lt Label gt 4 lt Label gt Green on Redon Green on M Green amp On Off lt Label gt lt Label gt Off Off Off E Grey Off User Admin No Phone Support Note that support for part
80. 600 Series Yes 1 1 9040 Yes T Series Yes 1 Not 1403 1603 4601 4602 5601 and 5602 except where 4602 is supported on Release 2 1 and 3 0DT software Dial V120 The call is presented to local exchange as a Data Call Action Advanced Dial Dial V120 Action Data Telephone number Default Label DV120 or Dial V120 Toggles No Status Indication No User Admin No Phone Support Note that support for particular phone models is also dependant on the system software level Analog No 20 Series Yes 4100 Series No 6400 Series Yes D100 No 1100 Series No 2400 Series Yes 4400 Series Yes 7400 Series No M Series Yes 1 1200 Series No 3600 Series No 4600 Series Yes 9040 Yes T Series Yes 1 1400 Series Yes 3700 Series No 5400 Series Yes 9500 Series Yes T3 T3 IP Series 1 No 1600 Series Yes 3810 Yes 5600 Series Yes 9600 Series Yes 1 1 1 Not 1403 1603 4601 4602 5601 and 5602 except where 4602 is supported on Release 2 1 and 3 0DT software 158 Avaya IP Office Platform Short Code and Button Action Reference Comments infodev avaya com February 2015 Display Msg Display Msg Allows the sending of text messages to digital phones on the local system Action Advanced Dial Display Msg Action Data The telephone number takes the format N T where e N is the target extension T is the text message Note that t
81. 7 Comments infodev avaya com Button Programming Actions Phone Support Note that support for particular phone models is also dependant on the system software level Analog X 20 Series Y 4100 Series X 6400 Series D100 X 1100 Series X 2400 Series Y 1 4400 Series 7400 Series M Series X 1200 Series X 3600 Series X 4600 Series Y 1 9040 T Series X 1400 Series Y 1 3700 Series X 5400 Series Y 9500 Series T3 T3 IP Series X 1600 Series Y 1 3810 5600 Series Y 1 9600 Series 1 Not 1403 1603 2402 4601 4602 5601 and 5602 except where 4602 is supported on Release 2 1 and 3 0DT software Internal Auto Answer This function is also known as handsfree auto answer It sets the user s extension to automatically connect internal calls after a single tone This function should only be used on phones that support handsfree operation Action Emulation Internal Auto Answer Action Data Optional If left blank this function acts as described above for internal auto answer FF can be entered In that case the button will enable disable headset force feed operation for external calls In this mode when headset mode is selected but the phone is idle an incoming external call will cause a single tone and then be automatically connected This operation is only supported on Avaya phones with a fixed HEADSET button Ring delay is applied if set on the appearance butt
82. AVAYA Avaya IP Office Platform Short Code and Button Action Reference Release 9 1 Issue 01 03 February 2015 2014 2015 All Rights Reserved Notice While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing Avaya assumes no liability for any errors Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes For full support please see the complete document Avaya Support Notices for Hardware Documentation document number 03 600759 For full support please see the complete document Avaya Support Notices for Software Documentation document number 03 600758 To locate this document on our website simply go to http www avaya com support and search for the document number in the search box Documentation disclaimer Documentation means information published by Avaya in varying mediums which may include product information operating instructions and performance specifications that Avaya may generally make available to users of its products and Hosted Services Documentation does not include marketing materials Avaya shall not be responsible for any modifications additions or deletions to the original published version of documentation unless such modifications additions or deletions were performed by Avaya End User agre
83. All is 204 A IO 205 SELACCOUNC COUE ee e eE EE EEE 206 Set Hunt Group Night Ser Ces seg cdcce fess O 207 Sel TAMMIE COU Qut Of SE Odia 208 Setinside Gall SR A ee meee ee cee ers 209 Set Night Service A is 209 S t N Answer TIME crepe sape seade iaee iine eaae aae Fai aiaa Ea F ae T aa e EEES 210 Set Out of Service UN kasnis eona indies iaaa a Ea aA on nal aia da EENE E iE 211 Ser Outside Gal SE erea a E nin te tee tet EE 212 Set Ringback Seer A 212 A epiniai 212 Speed Dial cedere eE E EEE E E EET 213 Stamp Log srera eee Re ae eee ane e E er ee eee ene EE aR 214 o eee Cone er eer ener eee een een Se eee eer eee nen N eE 214 Sus pe a Oe Renee eee ec A A eo aeRO ar a 215 S spend Vas idas 216 Time of Da in ilr ns 216 Time Pr A A 217 TI ia EE 219 A O eet O 220 Toggle Call astas 220 A A 221 Unpaid 222 A A E E 223 Visual A A 225 Voicemail Gol Po ci 227 VO ici 228 o Ae 0 Se mprereettme er ets es ena amar hv ers mere E eda ORR eer ere eee 229 Voicemail Ringback iii A A A A ha ree A 230 February 2015 Avaya IP Office Platform Short Code and Button Action Reference 11 Comments infodev avaya com Contents Voicemail Ringback OR a AA A a AAA E Fot 230 Whisper A ee gene eget rte eee ree ree eee sre 231 12 Avaya IP Office Platform Short Code and Button Action Reference February 2015 Comments infodev avaya com Chapter 1 What s New in Release 9 1 Short Codes The following short codes are new in release 9 1 e Set Tim
84. Back When Free function Action Advanced Miscellaneous Ring Back When Free Action Data None Default Label AutCB or Auto Callback Toggles No 200 Avaya IP Office Platform Short Code and Button Action Reference February 2015 Comments infodev avaya com Status Indication Yes Ringer Off Status 2400 5400 4600 5600 1400 9600 9608 9611 9621 9641 T Series Series Series 1600 Series M Series 4400 6400 9500 Series On lt Label gt 4 lt Label gt Green on Redon Greenon I Green A On Off lt Label gt lt Label gt Off Off Off E Grey Off User Admin No Phone Support Note that support for particular phone models is also dependant on the system software level Analog X 20 Series Y 4100 Series X 6400 Series Y D100 X 1100 Series X 2400 Series Y 1 4400 Series Y 7400 Series X M Series lt 1200 Series X 3600 Series X 4600 Series Y 1 9040 T Series Y 1400 Series Y 1 3700 Series X 5400 Series 9500 Series Y T3 T3 IP Series X 2 1600 Series Y 1 3810 5600 Series 1 9600 Series 1 Not 1403 1603 4601 4602 5601 and 5602 except where 4602 is supported on Release 2 1 and 3 0DT software 2 Limited support on some specific T3 phone models as detailed below M Series T Series The button is equivalent to Feature 2 Ringer Off Switches the phone s call alerting ring
85. Control Recor Release 1 0 Example Record your own extension s call To use this short code the user should place the call on hold and dial 55 They will automatically be reconnected to the call when recording begins Short Code 55 Telephone Number None Feature CallRecord February 2015 Avaya IP Office Platform Short Code and Button Action Reference 25 Comments infodev avaya com Short Code Features Call Steal This function can be used with or without a specified user target If the target has alerting calls the function will connect to the longest waiting call If the target has no alerting calls but does have a connected call the function will take over the connected call disconnecting the original user This usage is subject to the Can Intrude setting of the Call Steal user and the Cannot Be Intruded setting of the target If no target is specified the function attempts to reclaim the user s last ringing or transferred call if it has not been answered or has been answered by voicemail Details Telephone Number Target extension number or blank for last call transferred Default Short Code y 45 N and 46 Programmable Button Control Y Aquire Release 2 1 Example Taking Over a Call In this example N represents the extension to be taken over For example if a user dials 45 201 they will take over the current call on extension 201 Short Code 45 N Telephone Number N Feature Call
86. February 2015 Avaya IP Office Platform Short Code and Button Action Reference 37 Comments infodev avaya com Short Code Features Dial 64K Sets the ISDN bearer capabilities to 64Kbps data call Details Telephone Number Y Telephone number Default Short Code x Programmable Button Control Y D64K Release 1 0 Dial CW Call the specified extension number and force call waiting indication on if the extension is already on a call If the user has call appearance buttons programmed call waiting will not get activated The next incoming call will appear on an available call appearance button When there are no available call appearance buttons the next incoming call will receive busy tone Details Telephone Number Y Extension number Default Short Code x Programmable Button Control Y4 DCW Release 1 0 Example N represents the extension number to be dialed For example a user dialing 97 201 will force call waiting indication on at extension 201 if extension 201 is already on a call Short Code 97 N Telephone Number N Feature DialCW Dial Direct Automatic intercom functions allow you to call an extension and have the call automatically answered on speaker phone after 3 beeps The extension called must support a handsfree speaker Ifthe extension does not have a handsfree microphone then the user must use the handset if they 38 Avaya IP Office Platform Short Code and Button Action Reference Februa
87. HGNS See also Clear Hunt Group Out Of Service Set Hunt Group Night Service Set Hunt Group Out Of Service Release 1 0 February 2015 Avaya IP Office Platform Short Code and Button Action Reference 31 Comments infodev avaya com Short Code Features Example Below is a sample of the short code setup N represents the telephone number of the hunt group to be taken out of Night Service mode and placed into In Service mode For example when 21 201 is dialed the hunt group associated with extension 201 will be taken out of Night Service mode Short Code 21 N Telephone Number N Feature ClearHuntGroupNightService Clear Hunt Group Out Of Service This feature changes the specified hunt group from Out of Service mode to In Service mode This will not override a hunt group in night service due to a time profile Details Telephone Number Hunt group extension number If left blank the short code will affect all hunt groups of which the user is a member Default Short Code x Programmable Button Control Y HGOS See also Clear Hunt Group Night Service Set Hunt Group Night Service Set Hunt Group Out Of Service Release 1 0 Example Below is a sample short code using the Clear Hunt Group Out Of Service feature N represents the telephone number of the hunt group to be taken out of Out of Service mode For example when 55 201 is dialed the hunt group associated with extension 201 will be pl
88. N Feature PriorityCall Record Message This short code feature is used to record hunt group announcements on Embedded Voicemail see Hunt Group Announcements Release 5 0 It is also used to record mailbox user name prompts for the auto attendant Dial by Name function Details Telephone Number Y For a hunt group queue announcement use the hunt group extension number followed by 1 For a hunt group still queue announcement use the hunt group extension number followed by 2 For a mailbox user name prompt use the user extension number followed by 3 Default Short Code 91N and 92N not on Server Edition Programmable Button Control x Release 4 0 Example For a hunt group with extension number 300 the default short codes 91N Record Message N 1 and 92N Record Message N 2 can be used to allow recording of the announcements by dialing 91300 and 92300 To allow users to record their own name prompt the short code 89 Record Message E 3 can be used The E is replace by the extension number of the dialing user Relay On 70 This feature closes the specified switch in the system s external output EXT O P port This feature is not supported on Linux based systems For Server Edition this option is only supported on Expansion System V2 units Details Telephone Number Y Switch number 1 or 2 Default Short Code Y 39 Switch 1 42 Switch 2 9000 Programmable Button Control
89. NG DOWNLOADING OR USING THE SOFTWARE OR AUTHORIZING OTHERS TO DO SO YOU ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING DOWNLOADING OR USING THE SOFTWARE HEREINAFTER REFERRED TO INTERCHANGEABLY AS YOU AND END USER AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC OR THE APPLICABLE AVAYA AFFILIATE AVAYA Avaya grants You a license within the scope of the license types described below with the exception of Heritage Nortel Software for which the scope of the license is detailed below Where the order documentation does not expressly identify a license type the applicable license will be a Designated System License The applicable number of licenses and units of capacity for which the license is granted will be one 1 unless a different number of licenses or units of capacity is specified in the documentation or other materials available to You Software means computer programs in object code provided by Avaya or an Avaya Channel Partner whether as stand alone products pre installed on hardware products and any upgrades updates patches bug fixes or modified versions thereto Designated Processor means a single stand alone computing device Server means a Designated Processor that hosts a software application to be accessed by multiple users Instance means a single copy of the Software executing at a particular time i on one ph
90. No 1100 Series No February 2015 2400 Series Yes 1 4400 Series Yes 7400 Series No M Series No Table continues Avaya IP Office Platform Short Code and Button Action Reference 105 Comments infodev avaya com Button Programming Actions 1200 Series No 3600 Series No 4600 Series Yes 1 9040 Yes T Series No 1400 Series Yes 1 1600 Series Yes 1 3700 Series No 3810 Yes 5400 Series Yes 5600 Series Yes 1 9500 Series No 9600 Series No T3 T3 IP Series No 2 1 Not 1403 1603 2402 4601 4602 5601 and 5602 except where 4602 is supported on Release 2 1 and 3 0DT software 2 May have limited support on some specific T3 phone models if detailed below ACD Stroke Count Not supported Provided for CTI emulation only Action Emulation ACD Stroke Count Action Data None Default Label Count Toggles No Status Indication No User Admin Yes Phone Support Note that support for particular phone models is also dependant on the system software level Analog No 20 Series Yes 4100 Series No 6400 Series Yes D100 No 1100 Series No 2400 Series Yes 1 4400 Series Yes 7400 Series No M Series No 1200 Series No 3600 Series No 4600 Series Yes 1 9040 Yes T Series No 1400 Series Yes 1 3700 Series No 5400 Series Yes
91. On El Grey off lt Label gt Green on Red on Green on lt Label gt Off Off Off lt Label gt 4 lt Label gt User Admin No Phone Support Note that support for particular phone models is also dependant on the system software level Analog X 20 Series Y 4100 Series X 6400 Series D100 X 1100 Series X 2400 Series Y 1 4400 Series Y 7400 Series M Series Y 1200 Series X 3600 Series X 4600 Series Y 1 9040 T Series Y 1400 Series 1 3700 Series X 5400 Series Y 9500 Series T3 T3 IP Series X 1600 Series Y 1 3810 5600 Series Y 1 9600 Series 1 Not 1403 1603 4601 4602 5601 and 5602 except where 4602 is supported on Release 2 1 and 3 0DT software Forward Number Sets the number to which calls are forwarded when the user has forwarding on Used for all forwarding options unless a separate Forward On Busy Number is also set Forwarding to an external number is blocked if Inhibit Off Switch Transfers is selected within the system configuration Action Advanced Forward Forward Number Action Data Telephone number The field to be left blank to prompt the user for entry when the button is pressed If blank users with a log in code will be prompted to enter that code On large display phones if configured without a preset target this type of button will display an interactive button menu for target selection Defau
92. P Series No 1600 Series Yes 1 3810 Yes 5600 Series Yes 1 9600 Series No 1 Not 1403 1603 2402 4601 4602 5601 and 5602 except where 4602 is supported on Release 2 1 and 3 0DT software 140 Avaya IP Office Platform Short Code and Button Action Reference Comments infodev avaya com February 2015 Clear Quota Clear Quota Quotas can be assigned on outgoing calls to data services such as internet connections The quota defines the number of minutes available for the service within a time frame set within the service for example each day each week or each month The Clear Quota function can be used to reset the quota for a specific service or for all services Action Advanced Call Clear Quota Action Data Service name or Default Label Quota Toggles No all services Status Indication No User Admin No Phone Support Note that support for particular phone models is also dependant on the system software level Analog No 20 Series Yes 4100 Series No 6400 Series Yes D100 No 1100 Series No 2400 Series Yes 4400 Series Yes 7400 Series No M Series No 1 1200 Series No 3600 Series No 4600 Series Yes 9040 Yes T Series No 1 1400 Series Yes 3700 Series No 5400 Series Yes 9500 Series No T3 T3 IP Series 1 No 1600 Series Yes 3810 Yes 5600 Series Yes 9600 Series No 1 1 1 Not 1403 1603 2402 460
93. Phone Support Note that support for particular phone models is also dependant on the system software level Analog X 20 Series Y 4100 Series X 6400 Series Y D100 X 1100 Series X 2400 Series Y 1 4400 Series 7400 Series X M Series Y 1200 Series X 3600 Series X 4600 Series Y 1 9040 T Series Y 1400 Series Y 1 3700 Series X 5400 Series Y 9500 Series Y T3 T3 IP Series X 2 February 2015 Avaya IP Office Platform Short Code and Button Action Reference 207 Comments infodev avaya com Button Programming Actions 1600 Series Y 1 3810 5600 Series 1 9600 Series 1 Not 1403 1603 4601 4602 5601 and 5602 except where 4602 is supported on Release 2 1 and 3 0DT software 2 Limited support on some specific T3 phone models as detailed below T3 Phones Supported on Avaya T3 Classic T3 Comfort phones and DSS Link units only T3 Classic T3 Comfort icon Displays 3 followed by the group number The background uses the same settings as the LED below DSS Link LED On when all related groups are in night service Slow flash if related hunt groups are in mixed states Set Hunt Group Out Of Service Puts the specified hunt group into Out of Service mode Calls to a group set to out of service receive busy or are diverted to voicemail if available or are diverted to the group s out of service fallback group if set This function
94. Series No 6400 Series Yes D100 Yes 1100 Series Yes 2400 Series Yes 4400 Series Yes 7400 Series No M Series No 1 1200 Series Yes 3600 Series No 4600 Series Yes 9040 Yes T Series No 1 1400 Series Yes 3700 Series No 5400 Series Yes 9500 Series No T3 T3 IP Series 1 No 2 1600 Series Yes 3810 Yes 5600 Series Yes 9600 Series No 1 1 1 Not 1403 1603 2402 4601 4602 5601 and 5602 except where 4602 is supported on Release 2 1 and 3 0DT software 2 Limited support on some specific T3 phone models as detailed below M Series T Series The button is equivalent to Feature 85 Do Not Disturb On Enables the user s do not disturb mode For CCR Agents using this function button on the following phones will be requested the user to select a reason code 1400 1600 2400 4600 5400 5600 9500 and 9600 Series phones with available programmable buttons Action Advanced Do Not Disturb Do Not Disturb On Action Data None Default Label DNDOn or Do Not Disturb 164 Avaya IP Office Platform Short Code and Button Action Reference Comments infodev avaya com February 2015 Drop Toggles No Status Indication No User Admin No Phone Support Note that support for particular phone models is also dependant on the system software level Analog No 20 Series Yes 4100 Series No 6400 Series Yes D100 Yes 1100 Series Yes 2400 Series Yes 4400 Series Yes 7400 Series No M Ser
95. Series Yes 2400 Series Yes 4400 Series Yes 7400 Series No M Series Yes 1 1200 Series Yes 3600 Series No 4600 Series Yes 9040 Yes T Series Yes 1 1400 Series Yes 3700 Series No 5400 Series Yes 9500 Series Yes T3 T3 IP Series 1 No 1600 Series Yes 3810 Yes 5600 Series Yes 9600 Series Yes 1 1 1 Not 1403 1603 4601 4602 5601 and 5602 except where 4602 is supported on Release 2 1 and 3 0DT software February 2015 Avaya IP Office Platform Short Code and Button Action Reference Comments infodev avaya com 145 Button Programming Actions Consult Not supported Provided for CTI emulation only Action Emulation Consult Action Data None Default Label Cnsit Toggles No Status Indication No User Admin No Phone Support Note that support for particular phone models is also dependant on the system software level 1 1 Analog No 20 Series Yes 4100 Series No 6400 Series Yes D100 No 1100 Series No 2400 Series Yes 4400 Series Yes 7400 Series No M Series No 1 1200 Series No 3600 Series No 4600 Series Yes 9040 Yes T Series No 1 1400 Series Yes 3700 Series No 5400 Series Yes 9500 Series No T3 T3 IP Series 1 No 1600 Series Yes 3810 Yes 5600 Series Yes 9600 Series No 1 Not 1403 1603 2402 4601 4602 5601 and 5602 except where 4602 is supported on Release 2 1 and 3 0DT software Coverage Appeara
96. Support Note that support for particular phone models is also dependant on the system software level Analog X 3600 Series X 4600 Series 1 9040 T3 T3 IP Series X 9500 Series Y 1400 Series Y 3700 Series X 5400 Series 1 192 Avaya IP Office Platform Short Code and Button Action Reference Comments infodev avaya com Table continues February 2015 Pause Recording 1600 Series lt 3810 Y 5600 Series 1 9600 Series Y 20 Series Y 2400 Series Y 1 4100 Series X 4400 Series Y 6400 Series Y 7400 Series X M Series Y T Series Y 1 Not 2402 4601 4602 5402 5601 and 5602 models Pause Recording This feature can be used to pause any call recording It can be used during a call that is being recorded to omit sensitive information such as customer credit card information This feature can be used with calls that are recorded both manually or calls that are recorded automatically The button status indicates when call recording has been paused The button can be used to restart call recording The system Auto Restart Paused Recording System Voicemail setting can be used to set a delay after which recording is automatically resumed If the voicemail system is configured to provide advice of call recording warnings then pausing the recording will trigger a Recording paused prompt and a repeat of the advice of call recording
97. T Series Series Series Series Series Series 9611 9641 M Series 5400 5600 6400 1600 Series Series Series Series 9500 Series Idle Extn221 Extn221 Off Off Off Off E Grey Off Extn221 Extn221 Green Red flash Red flash Red flash Blue A Slow Alerting 4 4 flash flash InUse Extn221 Extn221 Green on Red wink Red wink Red wink E Blue A Fast Busy flash DND Extn221 Extn221 Green on Red on Red on Red on Mi Green amp On User Admin No Phone Support Note that support for particular phone models is also dependant on the system software level Analog X 20 Series Y 4100 Series X 6400 Series Y D100 X 1100 Series X 2400 Series 1 4400 Series 7400 Series X M Series Y 1200 Series X 3600 Series X 4600 Series Y 1 9040 T Series Y 1400 Series Y 1 3700 Series X 5400 Series Y 9500 Series Y T3 T3 IP Series X 2 1600 Series Y 1 3810 5600 Series Y 1 9600 Series Y 1 Not 1403 1603 4601 4602 5601 and 5602 except where 4602 is supported on Release 2 1 and 3 0DT software 2 Limited support on some specific T3 phone models as detailed below T3 Phones e Classic Comfort icon Displays the user name e DSS Link LED On when busy flashing when call alerting user Visual Voice This action provides the user with a display menu for access to their mailbox The menu provides the user with options for l
98. U DO NOT WISH TO ACCEPT THESE TERMS OF USE YOU MUST NOT ACCESS OR USE THE HOSTED SERVICE OR AUTHORIZE ANYONE TO ACCESS OR USE THE HOSTED SERVICE YOUR USE OF THE HOSTED SERVICE SHALL BE LIMITED BY THE NUMBER AND TYPE OF LICENSES PURCHASED UNDER YOUR CONTRACT FOR THE HOSTED SERVICE PROVIDED HOWEVER THAT FOR CERTAIN HOSTED SERVICES IF APPLICABLE YOU MAY HAVE THE OPPORTUNITY TO USE FLEX LICENSES WHICH WILL BE INVOICED ACCORDING TO ACTUAL USAGE ABOVE THE CONTRACT LICENSE LEVEL CONTACT AVAYA OR AVAYA S CHANNEL PARTNER FOR MORE INFORMATION ABOUT THE LICENSES FOR THE APPLICABLE HOSTED SERVICE THE AVAILABILITY OF ANY FLEX LICENSES IF APPLICABLE PRICING AND BILLING INFORMATION AND OTHER IMPORTANT INFORMATION REGARDING THE HOSTED SERVICE Licenses THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE HTTP SUPPORT AVAYA COM LICENSEINFO OR SUCH SUCCESSOR SITE AS DESIGNATED BY AVAYA ARE APPLICABLE TO ANYONE WHO DOWNLOADS USES AND OR INSTALLS AVAYA SOFTWARE PURCHASED FROM AVAYA INC ANY AVAYA AFFILIATE OR AN AVAYA CHANNEL PARTNER AS APPLICABLE UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AVAYA CHANNEL PARTNER UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA AN AVAYA AFFILIATE OR AN AVAYA CHANNEL PARTNER AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE BY INSTALLI
99. Y 1400 Series Y 1 3700 Series X 5400 Series Y 9500 Series Y T3 T3 IP Series X 2 1600 Series 1 3810 5600 Series Y 1 9600 Series Y 1 Not 1403 1603 4601 4602 5601 and 5602 except where 4602 is supported on Release 2 1 and 3 0DT software 2 Limited support on some specific T3 phone models as detailed below T3 Phones e Classic Comfort icon Displays followed by the group number The background uses the same settings as the LED below e DSS Link LED On when set On when all related groups are out of service Slow flash if related hunt groups are in mixed states Set Inside Call Seq This feature allows the user to select the ringing used on their analog extension for internal calls The number entered corresponds to the ring pattern required This is O for Default Ring 1 for RingNormal 2 for RingType1 etc For more information on selectable ringing patterns see Ring Tones Use of this short code function is applicable to analog phone users only The distinctive ringing pattern used for other phones is set by the phone type Set Night Service Group This button allows the user to change the Night Service target of a hunt group The button user does not have to be a member of the hunt group In a multi site network this function can be used for hunt groups on remote systems Changing the destination does not affect calls already ringing at the hunt groups previous night service dest
100. a multi 4600 5400 5600 9500 9600 M site network Series and T Series Phones Idle Call the user Ringing Displays an option to pickup the Picks up the call call On a Call For Release 4 0 the following No action OPAN AAEE POY tai For 1400 1600 9500 and 9600 lengths may vary depending on the phone display Series phones the Call p play Voicemail and Callback options e CALL Initiates a call to the are supported users MESSAGE Cause a single burst of ringing on the target phone On some phones when they end their current call their phone will then display PLEASE CALL and your extension number Table continues February 2015 Avaya IP Office Platform Short Code and Button Action Reference 223 Button Programming Actions VOICEMAIL Call the user s voicemail mailbox CALLBACK Set an automatic callback For 1400 1600 9500 and 9600 Series phones the following additional options are displayed Drop Disconnect the user s current call If configured to be able to intrude on the user Acquire Take control of the call Intrude Intrude into the call turning it into a 3 way conference If configured to be able to listen to the user Listen Start silent monitoring of the user s call A User button can be used in conjunction with other buttons to indicate the target user when those buttons have been configured with no pre set user target In cases where the other button uses the
101. aced into In Service mode Short Code 55 N Telephone Number N Feature ClearHuntGroupOutOfService Clear Quota This feature refreshes the time quota for all services or a specific service 32 Avaya IP Office Platform Short Code and Button Action Reference February 2015 Comments infodev avaya com Coaching Intrusion Details Telephone Number Service name or Default Short Code x all services Programmable Button Control Quota Release 1 0 Coaching Intrusion This feature allows the you to intrude on another user s call and to talk to them without being heard by the other call parties to which they can still talk For example User A is on a call with user B When user C intrudes on user A they can hear users A and B but can only be heard by user A The ability to intrude and be intruded is controlled by two configuration settings the Can Intrude User Telephony Supervisor Settings setting of the user intruding and the Cannot Be Intruded User Telephony Supervisor Settings setting of target being intruded on The setting of any other internal party is ignored By default no users can intrude and all users are set to cannot be intruded A Warning The use of features to listen to a call without the other call parties being aware of that monitoring may be subject to local laws and regulations Before enabling the feature you must ensure that you have complied with all applicable loca
102. aging group support the codec Dial Physical Extension by Number 42 Dial a specified extension number regardless of the current user logged in at that extension and any forwarding follow me or do not disturb settings applied by the current extension user Note that the extension number used is the Base Extension number set against the extension configuration settings Details Telephone Number Y Base Extension number Default Short Code 70 N U Law only not on Server Edition Avaya IP Office Platform Short Code and Button Action Reference February 2015 Comments infodev avaya com Dial Physical Extension By ID Programmable Button Control Y PhyEx See also Dial Physical Extension By Id Priority Call Release 1 4 Example The example below allows the extension with the base extension number 201 to be called regardless of the extension number of the user currently logged in at that extension Short Code 97 Telephone Number 201 Feature DialPhysicalExtnByNumber Dial Physical Extension By ID Dial a specific extension using its system ID This may be necessary in hot desking environments where some extensions have been created with no default extension number Without an extension number a call can not be made to that extension unless a short code is created Details Telephone Number Y Extension ID Default Short Code 71 N U Law only Programmable Button Control Y DialP See also DialPhysicalE
103. alog extension for external calls The number entered corresponds to the ring pattern required This is O for Default Ring 1 for RingNormal 2 for RingType1 etc For more information on selectable ringing patterns see Ring Tones Use of this short code function is applicable to analog phone users only The distinctive ringing pattern used for other phones is set by the phone type Details Telephone Number Number corresponding to the desired ring pattern See Ring Tones Avaya IP Office Platform Short Code and Button Action Reference February 2015 Comments infodev avaya com Set Ringback Seq Default Short Code x Programmable Button Control lt OCSeq See also Set Ringback Seq Set Outside Call Seq Release 1 0 Example This short code allows a user to change the ringing tone for an external call N represents the number corresponding to the Call Sequence the user wishes to choose the numbering starts at 0 selecting Default Ring 1 selects RingNormal 2 selects RingType1 etc For example if a user wants to set her his ring pattern for external calls to RingType1 the user would dial 81 2 because 2 corresponds to RingType1 This short code is useful for distinguishing an external call from an internal one simply by the ring tone Short Code 81 N Telephone Number N Feature SetOutsideCallSeq Set Ringback Seq This feature allows the user to select the ringing used on their analog extension for ringback cal
104. are not screened even if the existing call being screened is ended e Making or answering another call while listening to a screened call is treated as ignoring the screened call For users with Answer Pre Select enabled User Telephony Multi line Options pressing an appearance button to display details of a call is also treated as ignoring the screened call Other users cannot access a call that is being screened For example they cannot use call pickup bridged appearance or line appearance buttons call intrude or call acquire functions Phone based administration cannot be accessed and the hold transfer and conference buttons are ignored The screened caller using DTMF breakout ends the call screening Enabling do not disturb overrides call screening except for calls from numbers in the user s do not disturb exceptions list Locking the phone overrides call screening Manual call recording cannot be applied to a call being screened While a call is being screened it uses one of the available voicemail channels If no voicemail channels are available call screening does not occur A Warning The use of features to listen to a call without the other call parties being aware of that monitoring may be subject to local laws and regulations Before enabling the feature you must ensure that you have complied with all applicable local laws and regulations Failure to do so may result in severe penalties Details Action Ad
105. are supported with Extn Login buttons Login codes of up to 31 digits are supported with Extn Login short codes When a user logs in as many of their user settings as possible are applied to the extension The range of settings applied depends on the phone type and on the system configuration By default on 1400 Series 1600 Series 9500 Series and 9600 Series phones the user s call log and personal directory are accessible while they are logged in This also applied to M Series and T Series telephones On other types of phone those items such as call logs and speed dials are typically stored locally by the phone and will not change when users log in and log out Ifthe user logging in was already logged in or associated with another phone they will be automatically logged out that phone Details Telephone Number Y Extension Number Login Code If just a single number is dialed containing no separator the system assumes that the extension number to use is the physical extension s Base Extension number and that the number dialed is the log in code Default Short Code 35 N Programmable Button Control Login See also Extn Logout Release 1 0 Example Individual Hot Desking Based on the above sample short code Paul extension 204 can go to another phone even if it is already logged in by another user and log in as extension 204 by simply dialing 299 Once Paul has logged into this phone extension 204 is logged out at
106. assigned a default extension number in the system configuration If the extension does not have a default extension number Dial Physical Extn by Id should be used Action Advanced Dial Dial Physical Extn by Number Action Data Extension port base extension number Default Label PhyEx or Dial Physical Extn Toggles No Status Indication No User Admin No Phone Support Note that support for particular phone models is also dependant on the system software level 20 Series Yes 2400 Series Yes 1 4100 Series No 4400 Series Yes 6400 Series Yes 7400 Series No D100 No M Series Yes Analog No 1100 Series No Table continues February 2015 Avaya IP Office Platform Short Code and Button Action Reference 155 Comments infodev avaya com Button Programming Actions 1200 Series No 3600 Series No 4600 Series Yes 1 9040 Yes T Series Yes 1400 Series Yes 1 1600 Series Yes 1 3700 Series No 3810 Yes 5400 Series Yes 5600 Series Yes 1 9500 Series Yes 9600 Series Yes T3 T3 IP Series No 1 Not 1403 1603 4601 4602 5601 and 5602 except where 4602 is supported on Release 2 1 and 3 0DT software Dial Physical Number by ID Call the specified extension if free regardless of the current user logged in at that extension and any forwarding follow me or do not disturb settings applied by the extens
107. at the ISDN exchange and answer the call waiting The call is placed in exchange slot 0 if a slot number is not specified Only available when supported by the ISDN exchange Action Advanced Suspend Suspend CW Action Data Exchange slot number or blank slot 0 Default Label SusCW Toggles No Status Indication No User Admin No Phone Support Note that support for particular phone models is also dependant on the system software level Analog X 20 Series Y 4100 Series X 6400 Series Y D100 X 1100 Series X 2400 Series Y 1 4400 Series Y 7400 Series X M Series X 1200 Series X 3600 Series X 4600 Series 1 9040 T Series X 1400 Series Y 1 3700 Series X 5400 Series Y 9500 Series X T3 T3 IP Series X 1600 Series 1 3810 5600 Series 1 9600 Series X 1 Not 1403 1603 2402 4601 4602 5601 and 5602 except where 4602 is supported on Release 2 1 and 3 0DT software Time of Day Displays the time and date on the user s telephone This function is ignored on those Avaya phones that display the date time by default Action Emulation Time of Day Action Data None Default Label TmDay Toggles Yes Status Indication Yes 2400 5400 4600 5600 9600 9608 9611 9621 9641 T Series Series Series Series M Series Table continues 216 Avaya IP Office Platform Short Code and Button Action Reference February 2015 Com
108. ault for this setting is on If enabled this is the only indication of monitoring given to the monitored user There is no phone display indication of monitoring A Warning The use of features to listen to a call without the other call parties being aware of that monitoring may be subject to local laws and regulations Before enabling the feature you must ensure that you have complied with all applicable local laws and regulations Failure to do so may result in severe penalties The use of call listen is dependant on Avaya IP Office Platform Short Code and Button Action Reference February 2015 Comments infodev avaya com Call Listen The target being a member of the group set as the user s Monitor Group User Telephony Supervisor Settings The user does not have to be a member of the group The ability to intrude and be intruded is controlled by two configuration settings the Can Intrude User Telephony Supervisor Settings setting of the user intruding and the Cannot Be Intruded User Telephony Supervisor Settings setting of target being intruded on The setting of any other internal party is ignored By default no users can intrude and all users are set to cannot be intruded This feature uses system conference resources If insufficient conference resource are available it will not be possible to use this feature A number of features are supported for call listening e Users can be given privacy features
109. avaya com Analog X 20 Series 4100 Series X 6400 Series D100 1100 Series 2400 Series X 4400 Series X 7400 Series M Series Y 1200 Series Y 3600 Series X 4600 Series X 9040 X T Series Y 1400 Series X 3700 Series X 5400 Series X 9500 Series T3 T3 IP Series X 1600 Series X 3810 X 5600 Series X 9600 Series February 2015 Avaya IP Office Platform Short Code and Button Action Reference 213 Button Programming Actions Stamp Log The stamp log function is used to insert a line into any System Monitor trace that is running The line in the trace indicates the date time user name and extension plus additional information The line is prefixed with LSTMP Log Stamped and a log stamp number When invoked from a Avaya phone with a display Log Stamped is also briefly displayed on the phone This allows users to indicate when they have experienced a particular problem that the system maintainer want them to report and allows the maintainer to more easily locate the relevant section in the monitor trace The log stamp number is set to 000 when the system is restarted The number is then incremented after each time the function is used in a cycle between 000 and 999 Alternately if required a specific stamp number can be assigned to the button or short code being used for the feature Action Advanced Miscellaneous Stamp Log Action Data Optional Blank or any 3 digit number Default Label Stamp Log Toggles No Stat
110. avaya com Button Programming Actions Analog No 20 Series Yes 4100 Series No 6400 Series Yes D100 No 1100 Series No 2400 Series Yes 4400 Series Yes 7400 Series No M Series Yes 1 1200 Series No 3600 Series No 4600 Series Yes 9040 Yes T Series Yes 1 1400 Series Yes 3700 Series No 5400 Series Yes 9500 Series Yes T3 T3 IP Series 1 No 2 1600 Series Yes 3810 Yes 5600 Series Yes 9600 Series Yes 1 1 1 Not 1403 1603 4601 4602 5601 and 5602 except where 4602 is supported on Release 2 1 and 3 0DT software 2 Limited support on some specific T3 phone models as detailed below T3 Phones e Classic Comfort icon Displays 14 followed by the set number e DSS Link LED None M Series T Series The button is equivalent to Feature 66 lt number gt Dial Paging Makes a paging call to an extension or group specified If no number is specified this can be dialed after pressing the button The target extension or group members must be free and must support handsfree auto answer in order to hear the page On Avaya phones with a CONFERENCE button a paged user can convert the page call into a normal call by pressing that button Action Advanced Dial Dial Paging Action Data User number or name or group number or name or blank for number entry when pressed Default Label Page Toggles No Status Indication No User Admin No Phone Support Note that s
111. ber except hunt group calls will ignore the user s Do Not Disturb setting For further details see Do Not Disturb DND Action Advanced Do Not Disturb Do Not Disturb Exception Add Action Data Telephone number or CLI Up to 31 characters For CLI numbers any prefix added by the system must also be included Default Label DNDX Toggles No Status Indication No User Admin No Phone Support Note that support for particular phone models is also dependant on the system software level 162 Avaya IP Office Platform Short Code and Button Action Reference February 2015 Comments infodev avaya com Do Not Disturb Exception Delete Analog No 20 Series Yes 4100 Series No 6400 Series Yes D100 Yes 1100 Series Yes 2400 Series Yes 4400 Series Yes 7400 Series No M Series No 1 1200 Series Yes 3600 Series No 4600 Series Yes 9040 Yes T Series No 1 1400 Series Yes 3700 Series No 5400 Series Yes 9500 Series No T3 T3 IP Series 1 No 1600 Series Yes 3810 Yes 5600 Series Yes 9600 Series No 1 1 1 Not 1403 1603 2402 4601 4602 5601 and 5602 except where 4602 is supported on Release 2 1 and 3 0DT software Do Not Disturb Exception Delete Removes a number from the user s Do Not Disturb Exception List This can be the number of an internal user or a number to match the CLI of a particular external caller Action Advanced Do Not Disturb Do Not Disturb E
112. bruary 2015 2400 Series Yes 1 4400 Series Yes 7400 Series No M Series Yes Table continues Avaya IP Office Platform Short Code and Button Action Reference 135 Comments infodev avaya com Button Programming Actions 1200 Series No 3600 Series No 4600 Series Yes 1 9040 Yes T Series Yes 1400 Series Yes 1 1600 Series Yes 1 3700 Series No 3810 Yes 5400 Series Yes 5600 Series Yes 1 9500 Series Yes 9600 Series Yes T3 T3 IP Series No 1 Not 1403 1603 4601 4602 5601 and 5602 except where 4602 is supported on Release 2 1 and 3 0DT software Cancel Leave Word Calling Not supported Provided for CTI emulation only Cancels the last Leave Word Calling message originated by the user Action Emulation Cancel Leave Word Calling Action Data None Default Label CnLWC Toggles No Status Indication No User Admin No Phone Support Note that support for particular phone models is also dependant on the system software level 1 Analog No 20 Series Yes 4100 Series No 6400 Series Yes D100 No 1100 Series No 2400 Series Yes 4400 Series Yes 7400 Series No M Series No 1 1200 Series No 3600 Series No 4600 Series Yes 9040 Yes T Series No 1400 Series Yes 1 3700 Series No 5400 Series Yes 9500 Series No T3 T3 IP Series No 1600 Series Yes 1
113. can be used to used to override hunt groups already set to night service mode by an associated time profile Action Advanced Set Set Hunt Group Out of Service Action Data Hunt group extension number If left blank the button will affect all hunt groups of which the user is a member Default Label HGOS or HG Out of Service Toggles Yes Status Indication Yes Required If the button is blank no specific hunt group it will indicate on if any one of the hunt groups of which the user is a member is set out of service If the button is set for multiple hunt groups it will indicate on if any one of those groups is set out of service Status 2400 5400 4600 5600 1400 9600 9608 9611 9621 9641 T Series Series Series 1600 Series M Series 4400 6400 9500 Series On lt Label gt 4 lt Label gt Green on Red on Greenon_ M Green amp On Off lt Label gt lt Label gt Off Off Off E Grey Off User Admin No Phone Support Note that support for particular phone models is also dependant on the system software level Avaya IP Office Platform Short Code and Button Action Reference February 2015 Comments infodev avaya com Set Inside Call Seq Analog X 20 Series Y 4100 Series X 6400 Series lt D100 X 1100 Series X 2400 Series Y 1 4400 Series Y 7400 Series X M Series lt 1200 Series X 3600 Series X 4600 Series 1 9040 T Series
114. can intrude and all users are set to cannot be intruded This feature uses system conference resources If insufficient conference resource are available it will not be possible to use this feature A number of features are supported for call listening e Users can be given privacy features that allow them to indicate that a call cannot be monitored See Private Calls e IP extensions can be monitored including those using direct media Previously the monitoring of IP extensions could not be guaranteed e The monitoring call can be initiated even if the target user is not currently on a call and remains active until the monitoring user clears the monitoring call e The user who initiated the call listen can also record the call Intruding onto an a user doing silent monitoring Call Listen is turned into a silent monitoring call 1400 1600 9500 and 9600 Series phones with a user button can initiate listening using that button if the target user meets the criteria for listening 120 Avaya IP Office Platform Short Code and Button Action Reference February 2015 Comments infodev avaya com Call The system support a range of other call intrusion methods in addition to this feature Action Advanced Call Call Listen Action Data User number Default Label Listn or Listen Toggles No Status Indication No User Admin No Phone Support Note that support for particular phone models is also dependant on the s
115. ction will take over the connected call disconnecting the original user This usage is subject to the Can Intrude setting of the Call Steal user and the Cannot Be Intruded setting of the target If no target is specified the function attempts to reclaim the user s last ringing or transferred call if it has not been answered or has been answered by voicemail Action Advanced Call Call Steal Action Data User number or blank for last call transferred Default Label Aquir or Aquire Toggles No Status Indication No User Admin No Phone Support Note that support for particular phone models is also dependant on the system software level Analog No 20 Series Yes 4100 Series No 6400 Series Yes D100 No 1100 Series No 2400 Series Yes 1 4400 Series Yes 7400 Series No M Series Yes 1200 Series No 3600 Series No 4600 Series Yes 1 9040 Yes T Series Yes 1400 Series Yes 1 3700 Series No 5400 Series Yes 9500 Series Yes T3 T3 IP Series No 2 132 Avaya IP Office Platform Short Code and Button Action Reference Comments infodev avaya com February 2015 Call Waiting Off 1600 Series Yes 1 3810 Yes 5600 Series Yes 1 9600 Series Yes 1 Not 1403 1603 4601 4602 5601 and 5602 except where 4602 is supported on Release 2 1 and 3 0DT software 2 May have limited suppo
116. d for T3 phones T3 Phones e Classic Comfort icon Displays LIST DSS Link LED On when calls are in the list Flashes when new calls are in the list Call Listen This feature allows you to monitor another user s call without being heard Monitoring can be accompanied by a tone heard by all parties Use of the tone is controlled by the Beep on Listen setting on the System Telephony Tones amp Music tab The default for this setting is on If enabled this is the only indication of monitoring given to the monitored user There is no phone display indication of monitoring A Warning The use of features to listen to a call without the other call parties being aware of that monitoring may be subject to local laws and regulations Before enabling the feature you must ensure that you have complied with all applicable local laws and regulations Failure to do so may result in severe penalties The use of call listen is dependant on The target being a member of the group set as the user s Monitor Group User Telephony Supervisor Settings The user does not have to be a member of the group The ability to intrude and be intruded is controlled by two configuration settings the Can Intrude User Telephony Supervisor Settings setting of the user intruding and the Cannot Be Intruded User Telephony Supervisor Settings setting of target being intruded on The setting of any other internal party is ignored By default no users
117. de Default Short Code x Programmable Button Control Acct Release 2 1 Example In this example N represents any valid account code For the purpose of this example we will imagine the account code to be 1234 Once this short code is created a user can dial 11 1234 to get a dial tone for dialing the restricted telephone number or the phone number needing to be tracked for billing purposes Short code 11 N Telephone Number N Feature SetAccountCode Set Authorization Code 76 This short code feature is only available on systems configured to use authorization codes See Authorization Codes The feature is used to allow a user to enter a valid authorization code prior to making a phone call This short code feature is essential for allowing analog phone users to enter authorization codes Note that the authorization code must be associated with the user or the user rights to which the user belongs Details Telephone Number A valid authorization code Default Short Code x Programmable Button Control x Release 3 2 Avaya IP Office Platform Short Code and Button Action Reference February 2015 Comments infodev avaya com Set Hunt Group Night Service Set Hunt Group Night Service This feature puts the specified hunt group into Night Service mode Setting and clearing hunt group night service can be done using either manual controls or using a system time profile The use of both methods to contro
118. de No Programmable Button Control Yes Time Profile Set Wrap Up Time Allows users to change their Wrap up Time User Telephony Call Settings setting Other phones or applications monitoring the user s status will indicate the user as still being busy on a call Hunt group calls will not be presented to the user If the user is using a single line set direct calls also receive busy treatment If the user is using a mutli line set multiple call appearances direct calls to them will ring as normal February 2015 Avaya IP Office Platform Short Code and Button Action Reference 83 Comments infodev avaya com Short Code Features It is recommended that this option is not set to less than the default of 2 seconds 0 is used to allow immediate ringing For users set as an CCR Agent the After Call Work Time User Telephony Supervisor Settings setting should be used Details Telephone Number Time in seconds Default Short Code x Programmable Button Control Y WUTim See also Set No Answer Time Release 1 0 Example N represents the number of seconds For example if a user wants to set her his wrap up time to 8 seconds this user would dial 82 5 This short code is useful in a call center environment where users may need time to log call details before taking the next call If set to 0 the user does not receive any calls It is recommended that this option is not set to less than the default of 2
119. de feature has been replaced by the Secondary Dial Tone check box option on ARS forms Details Telephone Number Digit which triggers secondary dial tone Default Short Code 9 U Law only Programmable Button Control x Release 1 0 Example For pre 4 0 systems secondary dial tone works in two parts The following system short code will trigger secondary dial tone To use it to trigger secondary dial tone and then continue dialing other user user rights and system short codes should begin with 9 Short Code 9 Telephone Number Feature Secondary Dial Tone Avaya IP Office Platform Short Code and Button Action Reference February 2015 Comments infodev avaya com Set Absent Text Set Absent Text This feature can be used to select the user s current absence text This text is then displayed to internal callers who have suitable display phones or applications It doesn t changes the users status The absence text message is limited to 128 characters Note however that the amount displayed will depend on the caller s device or application The text is displayed to callers even if the user has forwarded their calls or is using follow me Absence text is supported across a multi site network Details Telephone Number Y The telephone number should take the format y n text where e y O or 1 to turn this feature on or off e n the number of the absent statement to use see the list below
120. dial the last Call Again number dialed M and T Series phones only MCID Activate None Miscellaneous MCID Malicious Call Monitor Analogue Line appearance Voicemail TrkMW Trunk MWI Trunk MWI ID Off Hook Station None Miscellaneous OHStn Pause Recording None Call PauseRec Pause Recording Priority Call User number or Call PCall Priority Call name Private Call None Release Call PrivC Private Call 4 0 Relay Off 1 or 2 Relay Rely Relay On 1 or 2 Relay Rely Relay On Relay Pulse 1 or 2 Relay Relay Relay Pulse Resume Call ISDN Exchange Call Resum slot number Retrieve Call ISDN Exchange Call Retriv slot number Ring Back When None Miscellaneous RBak Auto Callback Free Set Absent Text String for selected Set Absnt Absence Text message and custom text Set Account Code Blank or valid Set Acct Account Code account code Release 2 1 Set Hunt Group Group number Set HGNS HG Night Service Night Service Set Hunt Group Out Group number Set HGOS HG Out of Service Of Service Avaya IP Office Platform Short Code and Button Action Reference Comments infodev avaya com Table continues February 2015 Action Action Data Category Short Label Long Label Set Inside Call Seq Value 0 to 10 Set ICSeq Set Night Service Group number Set SetNSG HG NS Group Group Release 4 2 Set No Answer Time in seconds Set NATim No Answer Time Time range
121. e regardless of the origin of the Park action can be retrieved by directly dialing the desired Central Park Range slot on which that call is Parked Action Emulation Call Park and Page Action Data None Default Label ParkPage Toggles No Status Indication No User Admin Yes Phone Support Note that support for particular phone models is also dependant on the system software level Analog No 20 Series No 4100 Series No 6400 Series No D100 No 1100 Series Yes 2400 Series No 4400 Series No 7400 Series No M Series Yes 1 1200 Series Yes February 2015 3600 Series No 5400 Series No 9040 Yes T Series Yes 1 Table continues Avaya IP Office Platform Short Code and Button Action Reference 123 Comments infodev avaya com Button Programming Actions 1400 Series Yes 3700 Series No 4600 Series No 9500 Series Yes No T3 T3 IP Series 1600 Series Yes 3810 No 5600 Series No 9600 Series Yes 1 M Series T Series Feature 74 is equivalent to this button when a Central Park Range is defined On an M7000 phone if this feature is invoked the call always attempts to Park on the highest defined Central Park Range slot See the Call Park and Page short code description for details Call Park To Other Extension Allows the user to park their current call against another user s extension
122. e Profile Timed Operation e Set Time Profile Active Until Next Timed Inactive e Set Time Profile Inactive Until Next Timed Active e Set Time Profile Latch Active e Set Time Profile Latch Inactive The Change Login Code description now states The login code must meet the Login Code Complexity requirements defined on the Manager System Telephony tab Button Actions The following button actions are new in release 9 1 Time Profile February 2015 Avaya IP Office Platform Short Code and Button Action Reference 13 Comments infodev avaya com Chapter 2 Short Code Features Note that this document describes all existing short codes The short codes available in the Manager application depends on the software release Acquire Call See Call Steal on page 26 AOC Previous Call Display of advice of charge information is only supported on T3 phones and T3 IP phones Not used for IP Office AOC Reset Total Display of advice of charge information is only supported on T3 phones and T3 IP phones Not used for IP Office AOC Total Display of advice of charge information is only supported on T3 phones and T3 IP phones Not used for IP Office 14 Avaya IP Office Platform Short Code and Button Action Reference February 2015 Comments infodev avaya com Auto Attendant Auto Attendant This feature is used with Embedded Voicemail It is not supported by Server Edition It allows the recording of the greetings used by au
123. e following details are listed e Action Indicates the selection path to the action from within the list of actions displayed in Manager Action Data Indicates the type of data required by the action For some actions no data is required while for others action data may be optional The option to enter the data after pressing the button is not available for all phones see Interactive Button Menus Default Label This is the default text label displayed on phones which provide a display area next to programmable buttons Alternate labels can be specified in the system configuration or entered by the phone user refer to the telephone user guide Note that for buttons with action data set the action data may also be displayed as part of the default label Depending on the display capacity of the particular phone either a short or long label is displayed Toggles Indicates whether the action toggles between two states typically on or off Status Indication Indicates whether the button provides status indication relevant to the feature if the button has status lamps or display If the Status Indication is listed as Required it indicates that the button action is only supported on programmable buttons that can provide status indication User Admin This item indicates that users with a Self Administer button can assign the action to other buttons themselves Phone Support This is only a general indication of support or otherwise of an action by
124. e full number Default Label AD or Abbreviate Dial Toggles No Status Indication No User Admin Yes Phone Support Note that support for particular phone models is also dependant on the system software level Analog No 20 Series Yes 4100 Series No 6400 Series Yes D100 No 1100 Series No 2400 Series Yes 4400 Series Yes 7400 Series No M Series Yes 1 1200 Series No 3600 Series Yes 4600 Series Yes 9040 Yes T Series Yes 1 1400 Series Yes 3700 Series No 5400 Series Yes 9500 Series Yes T3 T3 IP Series 1 1 No 1600 Series Yes 3810 No 5600 Series Yes 9600 No 1 1 1 Not 1403 1603 2402 4601 4602 5402 5601 and 5602 models Abbreviated Dial Pause Not supported Provided for CTI emulation only Allows a user to enter a pause character when programming an abbreviated dial Action Emulation Abbreviated Dial Pause Action Data None Default Label Pause Toggles No Status Indication No Avaya IP Office Platform Short Code and Button Action Reference Comments infodev avaya com February 2015 Abbreviated Dial Program User Admin No Phone Support Note that support for particular phone models is also dependant on the system software level Analog No 20 Series Yes 4100 Series No 6400 Series Yes D100 No 1100 Series No a Series Yes 4400 Series Yes 7400 Series No M Series No 1200 Series No
125. e n the number of the absent statement to use 0 None 4 Meeting until 8 With cust til 1 On vacation until 5 Please call 9 Back soon 2 Will be back 6 Don t disturb until 10 Back tomorrow 3 At lunch until 7 With visitors until 11 Custom text any text to follow the absent statement Default Label Absnt or Absence Text Toggles No Status Indication No User Admin No Phone Support Note that support for particular phone models is also dependant on the system software level February 2015 Avaya IP Office Platform Short Code and Button Action Reference 205 Comments infodev avaya com Button Programming Actions Analog X 20 Series Y 4100 Series X 6400 Series Y D100 X 1100 Series X 2400 Series Y 1 4400 Series 7400 Series X M Series Y 1200 Series X 3600 Series X 5400 Series 1 9040 T Series Y 1400 Series 1 3700 Series X 4600 Series Y 1 9500 Series Y T3 T3 IP Series X 1600 Series Y 1 3810 5600 Series Y 1 9600 Series Y 1 Not 1403 1603 2402 4601 4602 5402 5601 and 5602 Set Account Code Dials an account code and then returns dial tone for the user to dial a number Can also be used to enter an account code after a call has been connected Action Advanced Set Set Account Code Action Data Account code or blank If blank the user is prompted to dial an acc
126. ected to that destination For example User A s extension is 224 However they are working at extension 201 and want their calls redirected there If the following short code is available they can do this by dialing 12 224 at extension 201 February 2015 Avaya IP Office Platform Short Code and Button Action Reference 53 Comments infodev avaya com Short Code Features Short Code 12 N Telephone Number N Feature FollowMeHere Follow Me Here Cancel Cancels any Follow Me set on the specified extension This action can only be performed at the extension to which the Follow Me Here is targetted For further details see Follow Me Details Telephone Number Y Extension being redirected to the dialing extension Default Short Code 13 N Programmable Button Control Y Here See also Follow Me Here Follow Me To Release 1 0 Example This feature is used at the Follow Me destination N represents the extension number of the user whose calls are being redirected to that destination For example User A s extension is 224 However they are working at extension 201 and so have set a Follow Me on their own extension to redirect their calls to 201 If the following short code is available they can cancel the Follow Me by dialing 13 224 at extension 201 Short Code 13 N Telephone Number N Feature FollowMeHereCancel Follow Me To 54 Causes calls to the extension to be redirected to the Follow Me destinati
127. ed below M Series T Series The button is equivalent to Feature 2 Clear Call February 2015 This feature can be used to end the last call put on hold This can be used in scenarios where a first call is already on hold and simply ending the second call will cause an unsupervised transfer of the first call Action Advanced Call Clear Call Action Data None Default Label Clear Toggles No Avaya IP Office Platform Short Code and Button Action Reference 137 Comments infodev avaya com Button Programming Actions Status Indication No User Admin No Phone Support Note that support for particular phone models is also dependant on the system software level Analog No 20 Series Yes 4100 Series No 6400 Series Yes D100 No 1100 Series No 2400 Series Yes 1 4400 Series Yes 7400 Series No M Series Yes 1200 Series No 3600 Series No 4600 Series Yes 1 9040 Yes T Series Yes 1400 Series Yes 1 1600 Series Yes 1 3700 Series No 3810 Yes 5400 Series Yes 5600 Series Yes 1 9500 Series Yes 9600 Series Yes T3 T3 IP Series No 1 Not 1403 1603 4601 4602 5601 and 5602 except where 4602 is supported on Release 2 1 and 3 0DT software Clear CW End the user s current call and answer any call waiting Requires the user to also have call waiting indication on This function does not work for users w
128. ed by Release 5 0 Name dialing functions on the system assume that the phone is using the standard ITU keypad as follows ABC DEF La JC s GHI JKL MNO a JUS Us PORS TUY WXYZ Ss gl e m a Dialing Spaces To enter a name with a space the 0 key is used for the space For example John S is dialed as 564607 Details Action Emulation Directory February 2015 Avaya IP Office Platform Short Code and Button Action Reference 161 Comments infodev avaya com Button Programming Actions Action Data None Default Label Dir Toggles No Status Indication No User Admin No Phone Support Note that support for particular phone models is also dependant on the system software level Analog No 3600 Series No 5400 Series Yes 9040 No T3 T3 IP Series 1 Yes 1400 Series No 3700 Series No 4600 Series Yes 9500 Series No 1 1600 Series Yes 3810 Yes 5600 Series Yes 9600 Series No 1 1 20 Series Yes 4100 Series No 6400 Series Yes M Series Yes 2400 Series Yes 4400 Series Yes 7400 Series No T Series Yes 1 1 1 Not 1603 2402 4601 4602 5402 5601 5602 and T7100 models T3 Phones e Classic Comfort icon Displays CC e DSS Link LED None Do Not Disturb Exception Add Adds a number to the user s Do Not Disturb Exception List This can be the number of an internal user or a number to match the CLI of a particular external caller Calls from that num
129. ed on Release 2 1 and 3 0DT software 2 Limited support on some specific T3 phone models as detailed below 182 Avaya IP Office Platform Short Code and Button Action Reference Comments infodev avaya com February 2015 Headset Toggle T3 Phones e Classic Comfort icon Displays followed by target number if set e DSS Link LED None M Series T Series The button is equivalent to Feature 60 lt number gt The maximum recommended size for paging groups is 64 parties This applies to IP500 V2 Server Edition and Enterprise Branch deployments Headset Toggle This function is intended for use with Avaya phones that have separate handset and headset sockets but do not provide a dedicated Headset button for example older style 4400 Series and 4600 Series phones On phones without a headset socket or with a dedicated headset button this control will have no effect Action Miscellaneous Headset Toggle Action Data None Default Label HdSet Toggles Yes Status Indication Yes User Admin No Phone Support Note that support for particular phone models is also dependant on the system software level Analog X 3600 Series X 4600 Series Y 1 9040 X T3 T3 IP Series Y 2 1400 Series X 3700 Series X 5400 Series X 9500 Series X 1600 Series X 3810 X 5600 Series X 9600 Series X 20 Series X 4100 Series X 6400 Series X M Series X 2400 Series X 4400 Series Y 7
130. ed on until the user s private call status is switched off The exception is Whisper Page which can be used to talk to a user on a private call Note that use of private calls is separate from the user s intrusion settings If the user s Cannot be Intruded User Telephony Supervisor Settings setting is enabled switching private calls off does not affect that status To allow private calls to be used to fully control the user status Cannot be Intruded User Telephony Supervisor Settings should be disabled for the user If enabled during a call any current recording intrusion or monitoring is ended Action Advanced Call Private Call Action Data None Default Label PrivC or Private Call Toggles Yes Status Indication Yes Status 2400 5400 4600 5600 1400 9600 9608 9611 9621 9641 T Series Series Series 1600 Series M Series 4400 6400 9500 Series On lt Label gt 4 lt Label gt Green on Red on Greenon I Green A On Off lt Label gt lt Label gt Off Off Off E Grey Off User Admin No Phone Support Note that support for particular phone models is also dependant on the system software level Analog X 20 Series X 4100 Series X 6400 Series X D100 1100 Series Y 2400 Series 4 4400 Series 7400 Series X M Series Y 1200 Series Y 3600 Series X 4600 Series 1 9040 T Series Y Table continues Avaya IP Office
131. eer AEA 174 Forward O BUSY OTE A TS A oer EE Eat F aiaia te 175 Forward On B sy i ceased Sac tc chm tee ia 176 Forward On No Answer O Misa bie 176 Forward On No Answer DO ca 177 Forward Unconditional idos 178 Forward Unco ditional Ol AS 179 A 180 A A ee hte nar E ence arr 181 Group Pal epa a 182 moco A PP A 183 Hold Callao id 184 IOI ii ii ai 184 Hold MUSIC See eee ae ee E Serer eer ear cea ee mer eee ee ene ee eee ee eee eee re 185 Hunt Group tov as css nde ed cede orcad ceed anltacadaced daednduenatncadbacendieeudea esc nainn aina naaie 186 H nt Group DISS oidos 187 A uae neddnaaaieee 187 Internal AULAS ia 188 EastiumberRe dia class 189 Leave Word Calla a ans 189 Eine APPeaAranta or dd 190 MCID CUA ci 191 Monitor Analogue TrunkMMWl cia 192 Off HOOK AMO td aati iaa a a ae iadaaa tei 192 Avaya IP Office Platform Short Code and Button Action Reference February 2015 Comments infodev avaya com Contents Pause Recordin taste ag Pee adsense acco ae A rh ccs ASSE 193 Proy Calo bdo 194 Priority Call sra iii 194 Prvate Call 195 A eee ete a ce ee eae a eee ated aca a tie eee ee eee 196 Relay OO shee esos tees ea edea Et Sa deae cece ese asses See ae sess cece eects occas 196 Relay PUISE asta steno ttt ae A 197 PRS SUITING A A eas 198 Request Coaching Intuicion en rec 199 ROMS Call A o cabe 200 Ring Back When FS Soccer ee ests eee eee oria a FEE O G eaa E EEO 200 Ring r Offscreen A E E scone ecco A E 201 A A eae 202 Send
132. elow is a sample of the short code setup Short Code 16 Feature Call Waiting Off Call Waiting Suspend For phones using call waiting this feature temporarily disables call waiting for the duration of the user s next call Details Telephone Number X February 2015 Avaya IP Office Platform Short Code and Button Action Reference 27 Comments infodev avaya com Short Code Features Default Short Code 70 A Law only Programmable Button Control Y CWSus See also Call Waiting On Call Waiting Off Release 1 0 Example Below is a sample of the short code setup This short code is a default within the system configuration Short Code 70 Feature CallWaitingSuspend Cancel All Forwarding This feature cancels all forms of forwarding on the user s extension including Follow Me and Do Not Disturb Details Telephone Number x Default Short Code Y 00 Programmable Button Control FwdOf See also Forward On Busy On Forward On Busy Off Forward On No Answer On Forward On No Answer Off Forward Unconditional On Forward Unconditional Off Do Not Disturb On Do Not Disturb Off Release 1 0 Example Below is a sample of the short code setup Short Code 00 Feature CancelCallForwarding Cancel Ring Back When Free Cancels any existing ring back also known as callback set by the user Details Telephone Number X 28 Avaya IP Office Platform Short Code and Button Action Reference Februa
133. en placed in a specified slot Only available if supported by the ISDN exchange Details Telephone Number Y Exchange slot number or blank slot 0 Default Short Code 27 N A Law only not on Server Edition Programmable Button Control HoldCW See also Hold Call Suspend Call Release 1 0 Example Below is a sample short code using the Hold CW feature Short Code 27 N Feature HoldCW Hold Music This feature allows the user to check the system s music on hold See Music On Hold for more information Details Telephone Number Optional If no number is specified the default system source is assumed The system supports up to 4 hold music sources numbered 1 to 4 1 represents the System Source 2 to 4 represent the Alternate Sources Default Short Code February 2015 Avaya IP Office Platform Short Code and Button Action Reference 63 Comments infodev avaya com Short Code Features 34N where N is the number of the hold music source required Programmable Button Control Y Music Release 1 0 Example Below is a sample short code using the Hold Music feature This short code is a default within the configuration Short Code 34N Feature HoldMusic Hunt Group Disable This feature disables the user s membership of the specified hunt group They will no longer receive call to that hunt group until their membership is enabled again To use this feature you must already belong to the
134. eneris rights relating to the protection of databases You may not modify copy reproduce republish upload post transmit or distribute in any way any content in whole or in part including any code and software unless expressly authorized by Avaya Unauthorized reproduction transmission dissemination storage and or use without the express written consent of Avaya can be a criminal as well as a civil offense under the applicable law Virtualization Each product has its own ordering code and license types Note that each Instance of a product must be separately licensed and ordered For example if the end user customer or Avaya Channel Partner would like to install two Instances of the same type of products then two products of that type must be ordered Third Party Components Third Party Components mean certain software programs or portions thereof included in the Software or Hosted Service may contain software including open source software distributed under third party agreements Third Party Components which contain terms regarding the rights to use certain portions of the Software Third Party Terms As required information regarding distributed Linux OS source code for those products that have distributed Linux OS source code and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply is available in the products Documentation or on Avaya s website at
135. ents infodev avaya com Button Programming Actions Phone Support Note that support for particular phone models is also dependant on the system software level Analog No 20 Series Yes 4100 Series No 6400 Series No DM100 No 1100 Series No 2400 Series No 4400 Series Yes 7400 Series No M Series No 1200 Series No 3600 Series No 5400 Series Yes 9040 Yes T Series No 1400 Series No 3700 Series No 4600 Series Yes 9500 Series Yes T3 T3 IP Series No 1600 Series No 3810 Yes 5600 Series Yes 9600 Series Yes Extn Login Extn Login allows a user who has been configured with a Login Code User Telephony Supervisor Settings to take over ownership of any extension That user s extension number becomes the extension number of the extension while they are logged When used the user will be prompted to enter their extension number and then their log in code Login codes of up to 15 digits are supported with Extn Login buttons Login codes of up to 31 digits are supported with Extn Login short codes When a user logs in as many of their user settings as possible are applied to the extension The range of settings applied depends on the phone type and on the system configuration By default on 1400 Series 1600 Series 9500 Series and 9600 Series phones the user s call log and personal directory are accessible while they are logged in This also applied to M Series and T Series telephones O
136. ephone number Default Short Code x Programmable Button Control Dvide Release 1 0 Disable ARS Form This feature can be used to put an ARS form out of service It can be used with ARS forms for which an Out of Service Route has been configured in Manager The short code feature Enable ARS Form can be used to return an ARS form to in service Details Telephone Number ARS form number Default Short Code x Programmable Button Control x See also Enable ARS Form Release 4 0 Disable Internal Forwards This feature turns off the forwarding of internal calls for the user It applies to Forward Unconditional Forward on Busy and Forward on No Answer Details Telephone Number X Default Short Code x Programmable Button Control x See also Disable Internal Forwards Unconditional Disable Internal Forwards Busy or No Answer Cancel All Forwarding Enable Internal Forwards Enable Internal Forwards Unconditional Enable Internal Forwards Busy or No Answer Release 3 2 February 2015 Avaya IP Office Platform Short Code and Button Action Reference 45 Comments infodev avaya com Short Code Features Disable Internal Forward Unconditional This feature turns off the forwarding of internal calls for the user It applies to Forward Unconditional only Details Telephone Number X Default Short Code x Programmable Button Control x See also Disable Internal Forwards Disable Internal Forwards Busy o
137. er 201 Line Group ID 0 Feature Dial Extn Avaya IP Office Platform Short Code and Button Action Reference February 2015 Comments infodev avaya com Dial Fax Dial Fax This feature is used to route fax calls via Fax Relay Details Telephone Number Fax destination number Default Short Code x Programmable Button Control x Release 5 0 Example In this example the line group ID matches the URI configured on a SIP line that has been configured for Fax Relay Short Code 6N Telephone Number N 192 16 42 5 Line Group ID 17 Feature Dial Fax Dial Inclusion This feature allows you to intrude on another user s call to talk to them Their current call is put on hold while you talk and automatically reconnected when you end the intrusion The intruder and the target extension can then talk but cannot be heard by the other party This can include intruding into a conference call where the conference will continue without the intrusion target During the intrusion all parties hear a repeated intrusion tone When the intruder hangs up the original call parties are reconnected Attempting to hold a dial inclusion call simply ends the intrusion The inclusion cannot be parked The ability to intrude and be intruded is controlled by two configuration settings the Can Intrude User Telephony Supervisor Settings setting of the user intruding and the Cannot Be Intruded User Telephony Supervisor Settings s
138. er Admin No Dial 56K Phone Support Note that support for particular phone models is also dependant on the system software level 1 1 Analog No 20 Series Yes 4100 Series No 6400 Series Yes D100 No 1100 Series No 2400 Series Yes 4400 Series Yes 7400 Series No M Series Yes 1 1200 Series No 3600 Series No 4600 Series Yes 9040 Yes T Series Yes 1 1400 Series Yes 3700 Series No 5400 Series Yes 9500 Series Yes T3 T3 IP Series 1 No 1600 Series Yes 3810 Yes 5600 Series Yes 9600 Series Yes 1 Not 1403 1603 4601 4602 5601 and 5602 except where 4602 is supported on Release 2 1 and 3 0DT software Dial 64K The call is presented to local exchange as a Data Call Action Advanced Dial Dial 64K Action Data Telephone number Default Label D64K or Dial 64K Toggles No Status Indication No User Admin No Phone Support Note that support for particular phone models is also dependant on the system software level February 2015 Avaya IP Office Platform Short Code and Button Action Reference Comments infodev avaya com 149 Button Programming Actions Analog No 20 Series Yes 4100 Series No 6400 Series Yes D100 No 1100 Series No 2400 Series Yes 4400 Series Yes 7400 Series No M Series Yes 1 1200 Series No 3600 Series No 4600 Series Yes 9040 Yes T Series Yes 1 1400 Series Yes 3700
139. er number Dial DCW Dial Call Waiting Dial Direct User number or Dial Dirct Auto Intercom name or blank for entry when pressed Dial Emergency Any number Dial Emrgy Dial Emergency Dial Inclusion User number or Dial Inclu Dial Inclusion name or blank for entry when pressed Dial Paging User or group Dial Page Page number or name or blank for entry when pressed Dial Physical Extn Extension port Dial PhyEx Dial Physical Extn by Number Base Extension number Dial Physical Extn Extension port ID Dial DialP Dial Extn by Id by Id number Release 1 4 Dial Speech Any number Dial DSpch Dial Speech Dial V110 Any number Dial DV110 Dial V110 Dial V120 Any number Dial DV120 Dial V120 Dial Video Any number Dial Dvide Dial Video Display Msg Command string Dial Displ Do Not Disturb Any number Do Not Disturb DNDX Exception Add Avaya IP Office Platform Short Code and Button Action Reference Comments infodev avaya com Table continues February 2015 Action Action Data Category Short Label Long Label Do Not Disturb Any number Do Not Disturb DNDX Exception Delete Do Not Disturb Off None Do Not Disturb DNDOf Do Not Disturb On None Do Not Disturb DNDOn Do Not Disturb Extn Login None Extension Login Login Extn Logout None Extension Logof Logout Flash Hook None Miscellaneous Flash Flash Hook Follow Me Here 5 User number Follow Me Here Follow Me Here Follow Me H
140. ere User number or Follow Me Here Follow Me Here Cancel blank for entry when pressed Follow Me To 5 User name or user Follow Me FolTo Follow Me To number or blank for entry when pressed Forward Hunt None Forward FwdH Group Calls On Forward Hunt None Forward FwdH Fwd HG Calls Group Calls Off Forward Number 4 Any number or Forward FwdNo Fwd Number blank for entry when pressed Forward On Busy Any number or Forward FwBNo Fwd Busy Number Number blank for entry when pressed Forward On Busy None Forward FwBOf Off Forward On Busy None Forward FwBOn Fwd Busy On Forward On No None Forward FwNOf Answer Off Forward On No None Forward FwNOn Fwd No Answer Answer On Forward None Forward FwUOf Unconditional Off Forward None Forward FwUOn Fwd Unconditional On Unconditional Group Listen On None Extension GroupListenOn Hold Call ISDN Exchange Hold Hold slot number February 2015 Table continues Avaya IP Office Platform Short Code and Button Action Reference 99 Comments infodev avaya com Button Programming Actions Action Action Data Category Short Label Long Label Hold CW None Hold HoldCW Hold Music None Hold Music Hold Music Hunt Group Disable Group number or Hunt Group HGDis name or blank for all groups Hunt Group Enable Group number or Hunt Group HGEna HG Enable name or blank for all groups Last Number Redial Re
141. eries On lt Label gt 4 lt Label gt Green on Red on Green on Mi Green amp On Off lt Label gt lt Label gt Off Off Off E Grey Off User Admin No Phone Support Note that support for particular phone models is also dependant on the system software level Analog X 20 Series Y 4100 Series X 6400 Series Y D100 X 1100 Series X 2400 Series Y 1 4400 Series 7400 Series X M Series Y 1200 Series X 3600 Series X 4600 Series Y 1 9040 T Series Y 1400 Series Y 1 3700 Series X 5400 Series Y 9500 Series Y T3 T3 IP Series X 2 1600 Series Y 1 3810 5600 Series Y 1 9600 Series Y 1 Not 1403 1603 4601 4602 5601 and 5602 except where 4602 is supported on Release 2 1 and 3 0DT software 2 Limited support on some specific T3 phone models as detailed below T3 Phones e Classic Comfort icon Displays followed by the group number or for all if programmed with no specific group number e DSS Link LED On when active Avaya IP Office Platform Short Code and Button Action Reference Comments infodev avaya com February 2015 Hunt Group Disable Hunt Group Disable This function is obsolete the Hunt Group Enable function being able to toggle membership between enabled and disabled and providing lamp indication of when membership is enabled An individual user s membership of any particular hunt groups is p
142. ervice subscription that You acquire from either Avaya or an authorized Avaya Channel Partner as applicable and which is described further in Hosted SAS or other service description documentation regarding the applicable hosted service If You purchase a Hosted Service subscription the foregoing limited warranty may not apply but You may be entitled to support services in connection with the Hosted Service as described further in your service description documents for the applicable Hosted Service Contact Avaya or Avaya Channel Partner as applicable for more information Hosted Service THE FOLLOWING APPLIES IF YOU PURCHASE A HOSTED SERVICE SUBSCRIPTION FROM AVAYA OR AN AVAYA CHANNEL PARTNER AS APPLICABLE THE TERMS OF USE FOR HOSTED SERVICES ARE AVAILABLE ON THE AVAYA WEBSITE HTTP SUPPORT AVAYA COM LICENSEINFO UNDER THE LINK Avaya Terms of Use for Hosted Services OR SUCH SUCCESSOR SITE AS DESIGNATED BY AVAYA AND ARE APPLICABLE TO ANYONE WHO ACCESSES OR USES THE HOSTED SERVICE BY ACCESSING OR USING THE HOSTED SERVICE OR AUTHORIZING OTHERS TO DO SO YOU ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE DOING SO HEREINAFTER REFERRED TO INTERCHANGEABLY AS YOU AND END USER AGREE TO THE TERMS OF USE IF YOU ARE ACCEPTING THE TERMS OF USE ON BEHALF A COMPANY OR OTHER LEGAL ENTITY YOU REPRESENT THAT YOU HAVE THE AUTHORITY TO BIND SUCH ENTITY TO THESE TERMS OF USE IF YOU DO NOT HAVE SUCH AUTHORITY OR IF YO
143. es X 6400 Series Y M Series Y 2400 Series Y 4400 Series Y 7400 Series X T Series Y 1 Not 1403 1603 2402 5402 4601 4602 5601 and 5602 2 See T3 Phone Self Administration Send All Calls Sets the user s extension into Do Not Disturb mode Callers other than those on the user s do not disturb exception list receive busy or are diverted to the users voicemail mailbox Note that with a call already connected and other calls already alerting enabling Do Not Disturb will not affect those calls already existing For full details of see Do Not Disturb When on most phones display an N on the display This function and the Do Not Disturb On function work in parallel ie setting one sets the other Action Emulation Send All Call Action Data None Default Label SAC or Send All Calls Toggles Yes Status Indication Yes Status 2400 5400 4600 5600 1400 9600 9608 9611 9621 9641 T Series Series Series 1600 Series M Series 4400 6400 9500 Series On lt Label gt 4 lt Label gt Green on Red on Greenon I Green A On Off lt Label gt lt Label gt Off Off Off E Grey Off User Admin Yes Phone Support Note that support for particular phone models is also dependant on the system software level Analog X 20 Series Y 4100 Series X 6400 Series Y D100 X 1100 Series X 2400 Series Y 1 4400 Series 7400 Se
144. es to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by End User Link disclaimer Avaya is not responsible for the contents or reliability of any linked websites referenced within this site or documentation provided by Avaya Avaya is not responsible for the accuracy of any information statement or content provided on these sites and does not necessarily endorse the products services or information described or offered within them Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages Warranty Avaya provides a limited warranty on Avaya hardware and software Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available to Avaya customers and other parties through the Avaya Support website http support avaya com or such successor site as designated by Avaya Please note that if You acquired the product s from an authorized Avaya Channel Partner outside of the United States and Canada the warranty is provided to You by said Avaya Channel Partner and not by Avaya Hosted Service means a hosted s
145. et Mobile Twinning Number short code feature or through the User Twinning tab within Manager Details Telephone Number x Default Short Code X Programmable Button Control x See also Set Mobile Twinning Off Set Mobile Twinning Number Mobile Twinned Call Pickup Release 3 2 Set Mobile Twinning Off This short code feature turns off the user s mobile twinning Details Telephone Number x February 2015 Avaya IP Office Platform Short Code and Button Action Reference 79 Comments infodev avaya com Short Code Features Default Short Code x Programmable Button Control x See also Set Mobile Twinning On Set Mobile Twinning Number Mobile Twinned Call Pickup Release 3 2 Set No Answer Time This short code feature allows the user to change their No Answer Time User Telephony Call Settings Details Telephone Number Time in seconds Default Short Code x Programmable Button Control Y NATim See also Set Wrap Up Time Release 1 0 Example This short code allows a user to change the length of time they have to answer the phone before it goes to divert or voicemail N represents the number of seconds For example if a user wants to set the no answer time to 15 seconds the following information needs to be entered 81 15 Short Code 81 N Telephone Number N Feature SetNoAnswerTime Set Outside Call Seq 80 This feature allows the user to select the ringing used on their an
146. etting of target being intruded on The setting of any other internal party is ignored By default no users can intrude and all users are set to cannot be intruded The system support a range of other call intrusion methods in addition to this feature Details Telephone Number Target extension number Default Short Code x Programmable Button Control Inclu February 2015 Avaya IP Office Platform Short Code and Button Action Reference 41 Comments infodev avaya com Short Code Features See also Call Intrude Call Listen Coaching Intrusion Whisper Page Release 1 4 Example N represents the extension to be intruded upon For example if a user dials 97 201 while extension 201 is on a call then the user is intruding into extn 201 s current call Short Code 97 N Telephone Number N Feature Diallnclusion Dial Paging This feature makes a page call to an extension or group The target extension or group members must support page calls that is be able to auto answer calls Details Telephone Number Y Extension or group number Default Short Code x Programmable Button Control Y Page See also Dial Direct Release 1 0 The maximum recommended size for paging groups is 64 parties This applies to IP500 V2 Server Edition and Enterprise Branch deployments When paging always use only one codec the preferred It is the system administrator s responsibility to ensure all the phones in the p
147. evel Analog No 20 Series No 4100 Series No 6400 Series Yes D100 No 1100 Series No 2400 Series Yes 4400 Series Yes 7400 Series No M Series Yes 1 1200 Series No 3600 Series Yes 4600 Series Yes 9040 Yes T Series Yes 1 1400 Series Yes 3700 Series No 5400 Series Yes 9500 Series Yes T3 T3 IP Series No 1600 Series Yes 3810 Yes 5600 Series Yes 9600 Series Yes 1 Not supported on T7000 T7100 M7100 M7100N and the Audio Conferencing Unit ACU 116 Avaya IP Office Platform Short Code and Button Action Reference Comments infodev avaya com February 2015 Busy Not used Busy On Held Busy When on busy on held returns busy to new calls while the user has an existing call on hold While this feature can be used by users with appearance keys it is not recommended as this overrides the basic call handling intent of appearance keys Action Advanced Busy Busy on Held Action Data 1 for on 0 for off Default Label BusyH Toggles No Status Indication No User Admin No Phone Support Note that support for particular phone models is also dependant on the system software level 1 1 Analog No 20 Series Yes 4100 Series No 6400 Series Yes D100 No 1100 Series No 2400 Series Yes 4400 Series Yes 7400 Series No M Series No 1 1200 Series No 3
148. except where 4602 is supported on Release 2 1 and 3 0DT software 2 T3 Phones e Classic Comfort icon Displays the telephone number set DSS Link LED None Dial 3K1 The call is presented to local exchange as a 3K1 Speech Call Useful in some where voice calls cost less than data calls Action Advanced Dial Dial 3K1 Action Data Telephone number Default Label D3K1 or Dial 3K1 Toggles No Status Indication No User Admin No Phone Support Note that support for particular phone models is also dependant on the system software level 20 Series Yes 2400 Series Yes 1 3600 Series No 4100 Series No 4400 Series Yes 6400 Series Yes 7400 Series No D100 No M Series Yes Analog No 1100 Series No 1200 Series No 4600 Series Yes 1 1400 Series Yes 3700 Series No 5400 Series Yes 9500 Series Yes T3 T3 IP Series 1 No 1600 Series Yes 3810 Yes 5600 Series Yes 9600 Series Yes 1 1 9040 Yes T Series Yes 1 Not 1403 1603 4601 4602 5601 and 5602 except where 4602 is supported on Release 2 1 and 3 0DT software 148 Avaya IP Office Platform Short Code and Button Action Reference Comments infodev avaya com February 2015 Dial 56K The call presented to local exchange as a Data Call Action Advanced Dial Dial 56K Action Data Telephone number Default Label D56K or Dial 56K Toggles No Status Indication No Us
149. f the sales hunt group extn 500 but has changed his availability status for that hunt group using hunt group disable he can make himself available for receiving calls to the Sales hunt group again by dialing 91 500 Short Code 91 N Telephone Number N Feature HuntGroupEnable Last Number Redial This feature allows an extension to redial the last number they dialed Details Telephone Number x Default Short Code x Programmable Button Control x Release 3 0 MCID Activate This feature should only be used in agreement with the ISDN service provider and the appropriate local legal authorities It allows users with Can Trace Calls User Telephony Supervisor Settings set to trigger a malicious call trace of their previous call at the ISDN exchange Refer to Telephone Features Malicious Call Tracing for further details February 2015 Avaya IP Office Platform Short Code and Button Action Reference 65 Comments infodev avaya com Short Code Features Details Telephone Number X Default Short Code x Programmable Button Control Advanced Miscellaneous MCID Activate Release 4 0 Mobile Twinned Call Pickup This short code feature allows the user to pickup a call ringing or connected at the destination of their mobile twinning number This short code can only be used from the primary extension which is being used for the twinning operation Note that the use of mobile twinning requires entry of
150. fice Platform Short Code and Button Action Reference Comments infodev avaya com February 2015 Call Pickup Analog No 20 Series Yes 4100 Series No 6400 Series Yes D100 No 1100 Series No 2400 Series Yes 4400 Series Yes 7400 Series No M Series Yes 1 1200 Series No 3600 Series No 5400 Series Yes 9040 Yes T Series Yes 1 1400 Series Yes 3700 Series No 4600 Series Yes 9500 Series Yes T3 T3 IP Series 1 1 No 1600 Series Yes 3810 Yes 5600 Series Yes 9600 Series Yes 1 1 1 Not 1403 1603 2402 4601 4602 5402 5601 and 5602 Call Pickup Answer an alerting call on the system Action Emulation Call Pickup Action Data None Default Label CpkUp or Call Pickup Any Toggles No Status Indication No User Admin Yes Phone Support Note that support for particular phone models is also dependant on the system software level 20 Series Yes 2400 Series Yes 1 3600 Series No 4100 Series No 4400 Series Yes 6400 Series Yes 7400 Series No D100 No M Series Yes Analog No 1100 Series No 1200 Series No 4600 Series Yes 1 1400 Series Yes 3700 Series No 5400 Series Yes 9500 Series Yes T3 T3 IP Series 1 No 2 1600 Series Yes 3810 Yes 5600 Series Yes 9600 Series Yes 1 1 9040 Yes T Series Yes 1 Not 1403 1603 4601 4602 5601 and 5602 except where 4602 is supported on Re
151. for particular phone models is also dependant on the system software level Analog X 20 Series Y 4100 Series X 6400 Series D100 X 1100 Series X 2400 Series Y 1 4400 Series Y 7400 Series M Series Y 1200 Series X 3600 Series X 4600 Series Y 1 9040 T Series Y 1400 Series 1 3700 Series X 5400 Series Y 9500 Series T3 T3 IP Series X 1600 Series Y 1 3810 5600 Series Y 1 9600 Series 1 Not 1403 1603 4601 4602 5601 and 5602 except where 4602 is supported on Release 2 1 and 3 0DT software Forward On Busy Off Switches forward on busy off This button function is obsolete as Forward On Busy On can be used to switch forward on busy on off and provides status indication Action Advanced Forward Forward on Busy Off Action Data None Default Label FwBOf Toggles No Status Indication No User Admin No Phone Support Note that support for particular phone models is also dependant on the system software level Analog X 20 Series Y 4100 Series X 6400 Series D100 X 1100 Series X 2400 Series 1 4400 Series 7400 Series M Series X 1200 Series X 3600 Series X 4600 Series Y 1 9040 T Series X 1400 Series Y 1 3700 Series X 5400 Series Y 9500 Series T3 T3 IP Series X 1600 Series Y 1 3810 5600 Series Y 1 9600 Series 1 Not 1403 1603 2402 4601 4602 5601 and 5602 excep
152. function is applicable to analog phone users only The distinctive ringing pattern used for other phones is set by the phone type Set Ringback Seq This feature allows the user to select the ringing used on their analog extension for ringback calls The number entered corresponds to the ring pattern required This is O for Default Ring 1 for RingNormal 2 for RingType1 etc For more information on selectable ringing patterns see Ring Tones Use of this short code function is applicable to analog phone users only The distinctive ringing pattern used for other phones is set by the phone type Set Wrap Up Time Allows users to change their Wrap up Time User Telephony Call Settings setting Other phones or applications monitoring the user s status will indicate the user as still being busy on a call Hunt group calls will not be presented to the user If the user is using a single line set direct calls also receive busy treatment If the user is using a mutli line set multiple call appearances direct calls to them will ring as normal It is recommended that this option is not set to less than the default of 2 seconds 0 is used to allow immediate ringing For users set as an CCR Agent the After Call Work Time User Telephony Supervisor Settings setting should be used Action Advanced Set Set Wrap Up Time Action Data Time in seconds Range 0 to 99999 seconds Default Label WUTim or Wrap up Time Toggles No
153. greater than their individual coverage time for coverage to occur Action Advanced Set Set No Answer Time Action Data Time in seconds Default Label NATim or No Answer Time Toggles No Status Indication No User Admin No Phone Support Note that support for particular phone models is also dependant on the system software level Analog X 20 Series Y 4100 Series X 6400 Series Y D100 X 1100 Series X 2400 Series Y 1 4400 Series 7400 Series X M Series Y 1200 Series X 3600 Series X 4600 Series Y 1 9040 T Series Y 1400 Series Y 1 3700 Series X 5400 Series Y 9500 Series Y T3 T3 IP Series X 210 Avaya IP Office Platform Short Code and Button Action Reference February 2015 Comments infodev avaya com Set Out of Service Group 1600 Series 1 3810 5600 Series 1 9600 Series Y 1 Not 1403 1603 4601 4602 5601 and 5602 except where 4602 is supported on Release 2 1 and 3 0DT software Set Out of Service Group This button allows the user to change the Out of Service target of a hunt group The button user does not have to be a member of the hunt group In a multi site network this function can be used for hunt groups on remote systems Changing the destination does not affect calls already ringing at the hunt groups previous Out of Service destination Action Advanced Set Set Out of Service Group Actio
154. group from which the user can select which call to answer Classic Comfort icon Displays mk followed by group name e DSS Link LED None Call Queue Transfer the call to the target extension if free or busy If busy the call is queued to wait for the phone to become free This is similar to transfer except it allows you to transfer calls to a busy phone Action Advanced Call Call Queue Action Data User number Default Label Queue Toggles No Status Indication No User Admin No Phone Support Note that support for particular phone models is also dependant on the system software level Analog No 20 Series Yes 4100 Series No 6400 Series Yes D100 Yes 1100 Series Yes 2400 Series Yes 1 4400 Series Yes 7400 Series No M Series Yes 1200 Series Yes 3600 Series No 4600 Series Yes 1 9040 Yes 128 Avaya IP Office Platform Short Code and Button Action Reference Comments infodev avaya com T Series Yes Table continues February 2015 Call Record 1400 Series Yes 1 3700 Series No 5400 Series Yes 9500 Series Yes T3 T3 IP Series No 1600 Series Yes 1 3810 Yes 5600 Series Yes 1 9600 Series Yes 1 Not 1403 1603 4601 4602 5601 and 5602 except where 4602 is supported on Release 2 1 and 3 0DT software Call Record This feature allows you to record a c
155. he before the text and the after the text are required Default Label Displ Toggles No Status Indication No User Admin No Phone Support Note that support for particular phone models is also dependant on the system software level Analog No 20 Series Yes 4100 Series No 6400 Series Yes D100 No 1100 Series No 2400 Series Yes 4400 Series Yes 7400 Series No M Series Yes 1 1200 Series No 3600 Series No 4600 Series Yes 9040 Yes T Series Yes 1 1400 Series Yes 3700 Series No 5400 Series Yes 9500 Series No T3 T3 IP Series 1 No 1600 Series Yes 3810 Yes 5600 Series Yes 9600 Series No 1 1 1 Not 1403 1603 2402 4601 4602 5601 and 5602 except where 4602 is supported on Release 2 1 and 3 0DT software Dial Video The call is presented to the local exchange as a Video Call Action Advanced Dial Dial Video Action Data Telephone number Default Label Dvide or Dial Video Toggles No Status Indication No User Admin No February 2015 Avaya IP Office Platform Short Code and Button Action Reference Comments infodev avaya com 159 Button Programming Actions Phone Support Note that support for particular phone models is also dependant on the system software level Analog No 20 Series Yes 4100 Series No 6400 Series Yes D100 No 1100 Series No 2400 Series Yes 1 4400 Series Yes 7400 Series
156. he transfer destination number for a Centrex Transfer In this case the use of the short code Forced Account Code and Forced Authorization Code are not supported and the Line Group Id must match the outgoing line to the Centrex service provider Default Short Code x Avaya IP Office Platform Short Code and Button Action Reference February 2015 Comments infodev avaya com FNE Service Programmable Button Control Flash Release 1 4 Example Below is a sample short code using the Flash Hook feature Short Code 96 Feature FlashHook FNE Service This short code feature is used for Mobile Call Control and one X Mobile Client support Details Telephone Number This number sets the required FNE function Default Short Code x Programmable Button Control x Release 4 2 Follow Me Here Causes calls to the extension number specified to be redirected to the extension initiating the Follow Me Here If the redirected call receives a busy tone or is not answered then the call behaves as though the User s extension had failed to answer For further details see Follow Me Details Telephone Number Y Extension to redirect to the dialing extension Default Short Code y 12 N Programmable Button Control Here See also Follow Me Here Cancel Follow Me To Release 1 0 Example This feature is used at the Follow Me destination N represents the extension number of the user wanting their calls redir
157. hort Code X 4 66 N on Server Edition systems Programmable Button Control Y CnfMM See also Conference Add Release 1 0 CW Pick up the waiting call This feature provides same functionality as pressing the Recall or Hold key on the phone Unlike the Clear CW feature this feature does not disconnect you from the existing call when the second call is picked up Details February 2015 Avaya IP Office Platform Short Code and Button Action Reference 35 Comments infodev avaya com Short Code Features Telephone Number X Default Short Code x Programmable Button Control x Release 1 0 Dial 36 This short code feature allows users to dial the number specified to an outside line Details Telephone Number Y Telephone number Default Short Code Various depending on locale and system type Programmable Button Control Dial See also Dial Direct Dial Emergency Dial Extn Dial Inclusion Dial Paging Release 1 0 Example Creating a Speed Dial In this example users entering 401 on their telephone key pad will dial the New Jersey Office on 212 555 0000 Short Code 401 Telephone Number 2125550000 Example Replace Outgoing Caller ID This short code is useful in a call center environment where you do not want customers to have access to the number of your direct line you want the general office number displayed The sample short code below will force the outgoing caller ID to display 123
158. hort Code and Button Action Reference Comments infodev avaya com February 2015 Directory 1600 Series Yes 3810 Yes 5600 Series Yes 9600 Series Yes 1 1 1 Not 1403 1603 4601 4602 5601 and 5602 except where 4602 is supported on Release 2 1 and 3 0DT software 2 Limited support on some specific T3 phone models as detailed below M Series T Series The button is equivalent to Feature 76 Directory A Dir button provides access to various directories and allows telephone number selection by dialed name matching The directories available for searching depend on the phone type see User Directory Access Once they user has selected a directory dialing on the dial pad letter keys is used to display matching names with controls for scrolling through the matching names and for calling the currently displayed name The method of name matching is controlled by the Dial by Name System Telephony Telephony setting in the system configuration e With Dial By Name on Matching is done against all the dial keys pressed For example dialing 527 matches names starting with JAS for example Jason and KAR for example Karl Only the first 50 matches are displayed e With Dial By Name off Matching is done against the first letter only For example pressing 5 displays names beginning with J Press 5 again displays names beginning with K Only the first 50 matches are displayed This mode is not support
159. http support avaya com Copyright or such successor site as designated by Avaya You agree to the Third Party Terms for any such Third Party Components THIS PRODUCT IS LICENSED UNDER THE AVC PATENT PORTFOLIO LICENSE FOR THE PERSONAL USE OF A CONSUMER OR OTHER USES IN WHICH IT DOES NOT RECEIVE REMUNERATION TO i ENCODE VIDEO IN COMPLIANCE WITH THE AVC STANDARD AVC VIDEO AND OR ii DECODE AVC VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL ACTIVITY AND OR WAS OBTAINED FROM A VIDEO PROVIDER LICENSED TO PROVIDE AVC VIDEO NO LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE ADDITIONAL INFORMATION MAY BE OBTAINED FROM MPEG LA L L C SEE HTTP AWWW MPEGLA COM Note to Service Provider The product or Hosted Service may use Third Party Components subject to Third Party Terms that do not allow hosting and require a Service Provider to be independently licensed for such purpose It is your responsibility to obtain such licensing Preventing Toll Fraud Toll Fraud is the unauthorized use of your telecommunications system by an unauthorized party for example a person who is not a corporate employee agent subcontractor or is not working on your company s behalf Be aware that there can be a risk of Toll Fraud associated with your system and that if Toll Fraud occurs it can result in substantial additional charges for your telecommunications services Avaya Toll Fraud intervention If You suspect
160. hunt group See also Hunt Group Enable Details Telephone Number Y Group number Default Short Code x Programmable Button Control HGDis See also Hunt Group Enable Release 1 0 Example N represents the hunt group number from which the user wants to be disabled from For example if Paul wants to be disabled from the Sales hunt group extn 500 he needs to dial 90 500 Short Code 90 N Telephone Number N Feature HuntGroupDisable Hunt Group Enable 64 This feature enables the user s membership of a hunt group so they can begin to receive calls to the specified hunt group To use this feature the user must already belong to the hunt group This short code can not be used to add someone to a hunt group that must be done within Manager s Hunt Group form Avaya IP Office Platform Short Code and Button Action Reference February 2015 Comments infodev avaya com Last Number Redial Details Telephone Number Y Group number Default Short Code x Programmable Button Control HGEna See also Hunt Group Disable Release 1 0 Previously in Release 3 2 the Set Hunt Group Night Service Set Hunt Group Out of Service and Hunt Group Enable short code features toggled That behaviour is not supported in 4 0 and higher Example This short code can be used to turn the feature on N represents the hunt group number for which the user wants to start receiving calls For example if Paul is already a member o
161. ia a short code In these cases is not used and is only used if ringing is required before the start points call flow begins Action Advanced Voicemail Voicemail Collect Action Data See above Default Label VMCol or VMail Collect Toggles No Status Indication No User Admin No February 2015 Avaya IP Office Platform Short Code and Button Action Reference 227 Comments infodev avaya com Button Programming Actions Phone Support Note that support for particular phone models is also dependant on the system software level Analog X 20 Series Y 4100 Series X 6400 Series Y D100 X 1100 Series X 2400 Series Y 1 4400 Series 7400 Series X M Series Y 1200 Series X 3600 Series X 4600 Series Y 1 9040 T Series Y 1400 Series Y 1 3700 Series X 5400 Series Y 9500 Series Y T3 T3 IP Series X 2 1600 Series 1 3810 5600 Series 1 9600 Series 1 Not 1403 1603 4601 4602 5601 and 5602 except where 4602 is supported on Release 2 1 and 3 0DT software 2 Limited support on some specific T3 phone models as detailed below M Series T Series For access to the users own mailbox this button is equivalent to Feature 65 and Feature 981 Voicemail Off Disables the user s voicemail box from answering calls that ring unanswered at the users extension This does not disable the user s mailbox and other methods of placing messages into the
162. ich the Software is installed communicates with no more than one Instance of the same database CPU License CP End User may install and use each copy or Instance of the Software on a number of Servers up to the number indicated in the order provided that the performance capacity of the Server s does not exceed the performance capacity specified for the Software End User may not re install or operate the Software on Server s with a larger performance capacity without Avaya s prior consent and payment of an upgrade fee Named User License NU You may i install and use the Software on a single Designated Processor or Server per authorized Named User defined below or ii install and use the Software on a Server so long as only authorized Named Users access and use the Software Named User means a user or device that has been expressly authorized by Avaya to access and use the Software At Avaya s sole discretion a Named User may be without limitation designated by name corporate function e g webmaster or helpdesk an e mail or voice mail account in the name of a person or corporate function or a directory entry in the administrative database utilized by the Software that permits one user to interface with the Software Shrinkwrap License SR You may install and use the Software in accordance with the terms and conditions of the applicable license agreements such as shrinkwrap or clickthrough licen
163. icular phone models is also dependant on the system software level Analog No 20 Series Yes 4100 Series No 6400 Series Yes D100 Yes 1100 Series Yes 2400 Series Yes 4400 Series Yes 7400 Series No M Series Yes 1 1200 Series Yes 3600 Series No 4600 Series Yes 9040 Yes T Series Yes 1 1400 Series Yes 3700 Series No 5400 Series Yes 9500 Series Yes T3 T3 IP Series 1 No 1600 Series Yes 3810 Yes 5600 Series Yes 9600 Series Yes 1 1 1 Not 1403 1603 4601 4602 5601 and 5602 except where 4602 is supported on Release 2 1 and 3 0DT software Call Intrude This feature allows you to intrude on the existing connected call of the specified target user All call parties are put into a conference and can talk to and hear each other A Call Intrude attempt to a user who is idle becomes a Priority Call The ability to intrude and be intruded is controlled by two configuration settings the Can Intrude User Telephony Supervisor Settings setting of the user intruding and the Cannot Be Intruded 118 Avaya IP Office Platform Short Code and Button Action Reference February 2015 Comments infodev avaya com Call List User Telephony Supervisor Settings setting of target being intruded on The setting of any other internal party is ignored By default no users can intrude and all users are set to cannot be intruded The system support a range of other call intrusion method
164. ies X 3810 X 5600 Series X 9600 Series X T3 T3 IP Series X 1 Not 1403 2 M Series T Series The button is equivalent to Feature 802 On and Feature 802 Off Group Paging Makes a paging call to an extension or group specified If no number is specified this can be dialed after pressing the button The target extension or group members must be free and must support handsfree auto answer in order to hear the page On Avaya phones a paged user can convert the page call into a normal call by pressing the Conference button Action Emulation Group Paging Action Data User number or name or group number or name On large display phones if configured without a preset target this type of button will display an interactive button menu for target selection Default Label GrpPg Toggles No Status Indication Yes User Admin Yes Phone Support Note that support for particular phone models is also dependant on the system software level Analog X 20 Series Y 4100 Series X 6400 Series Y D100 1100 Series Y 2400 Series Y 1 4400 Series 7400 Series X M Series Y 1200 Series Y 3600 Series X 4600 Series Y 1 9040 T Series Y 1400 Series Y 1 3700 Series X 5400 Series Y 9500 Series Y T3 T3 IP Series X 2 1600 Series Y 1 3810 5600 Series 1 9600 Series 1 Not 1403 1603 4601 4602 5601 and 5602 except where 4602 is support
165. ies Yes 1 1200 Series Yes 3600 Series No 4600 Series Yes 9040 Yes T Series Yes 1 1400 Series Yes 3700 Series No 5400 Series Yes 9500 Series Yes T3 T3 IP Series 1 No 2 1600 Series Yes 3810 Yes 5600 Series Yes 9600 Series Yes 1 1 1 Not 1403 1603 4601 4602 5601 and 5602 except where 4602 is supported on Release 2 1 and 3 0DT software 2 Limited support on some specific T3 phone models as detailed below M Series T Series The button is equivalent to Feature 85 Drop This action is supported on phones which do not have a permanent Drop button For a currently connected call pressing Drop disconnects the call When drop is used to end a call silence is returned to the user rather than dial tone This is intended operation reflecting that Drop is mainly intended for use by call center headset users If the user has no currently connected call pressing Drop will redirect a ringing call using the user s Forward on No Answer setting if set or otherwise to voicemail if available For a conference call on phones with a suitable display Drop can be used to display the conference parties and allow selection of which party to drop from the conference Action Emulation Drop Action Data None Default Label Drop or Drop Call Toggles No Status Indication No User Admin February 2015 Avaya IP Office Platform Short Code and Button Action Reference 165 Comm
166. ination Action Advanced Set Set Night Service Group Action Data Hunt group extension number This is the group for which the night service destination is being set Default Label SetNSG or HG NS Group Toggles No February 2015 Avaya IP Office Platform Short Code and Button Action Reference 209 Comments infodev avaya com Button Programming Actions Status Indication No User Admin No Phone Support Note that support for particular phone models is also dependant on the system software level Analog X 20 Series Y 4100 Series X 6400 Series Y D100 X 1100 Series X 2400 Series Y 1 4400 Series Y 7400 Series X M Series Y 1200 Series X 3600 Series X 4600 Series Y 1 9040 T Series Y 1400 Series Y 1 3700 Series X 5400 Series Y 9500 Series Y T3 T3 IP Series X 2 1600 Series Y 1 3810 5600 Series Y 1 9600 Series Y 1 Not 1403 1603 4601 4602 5601 and 5602 except where 4602 is supported on Release 2 1 and 3 0DT software 2 Limited support on some specific T3 phone models as detailed below On T3 phones this option is accessible through the phone s menus Set No Answer Time Allows the user to change their no answer time setting This is the time calls ring before going to voicemail or following the user s divert on no answer setting if set on In situations where call coverage is also being used the user s no answer time must be
167. intercom deny ON cocccccccccocccccncncononnncnnnnann nn nnnnnnnnnns 15 February 2015 Avaya IP Office Platform Short Code and Button Action Reference 233 Comments infodev avaya com
168. ion user This function uses the port ID shown in the system configuration Action Advanced Dial Dial Physical Extn by Id Action Data Extension port ID number Default Label DialP or Dial Extn by ld Toggles No Status Indication No User Admin No Phone Support Note that support for particular phone models is also dependant on the system software level Analog No 20 Series Yes 4100 Series No 6400 Series Yes D100 No 1100 Series No 2400 Series Yes 1 4400 Series Yes 7400 Series No M Series Yes 1200 Series No 3600 Series No 4600 Series Yes 1 9040 Yes T Series Yes 1400 Series Yes 1 3700 Series No 5400 Series Yes 9500 Series Yes T3 T3 IP Series No 1600 Series Yes 1 3810 Yes 5600 Series Yes 1 9600 Series Yes 1 Not 1403 1603 4601 4602 5601 and 5602 except where 4602 is supported on Release 2 1 and 3 0DT software 156 Avaya IP Office Platform Short Code and Button Action Reference Comments infodev avaya com February 2015 Dial Speech Dial Speech This feature allows a short code to be created to force the outgoing call to use the Speech bearer capability Action Advanced Dial Dial Speech Action Data Telephone number Default Label DSpch or Dial Speech Toggles No Status Indication No User Admin No Phone Support Note that support for particular phone mode
169. ir mailbox This button function is obsolete as the Voicemail On function toggles on off Action Advanced Voicemail Voicemail Off Action Data None Default Label VMOff Toggles No Status Indication No User Admin No Phone Support Note that support for particular phone models is also dependant on the system software level Analog X 20 Series Y 4100 Series X 6400 Series Y D100 1100 Series Y 2400 Series Y 1 4400 Series 7400 Series X M Series Y 1200 Series Y 3600 Series X 4600 Series 1 9040 T Series Y 1400 Series Y 1 3700 Series X 5400 Series Y 9500 Series Y T3 T3 IP Series X 1600 Series Y 1 3810 5600 Series 1 9600 Series 1 Not 1403 1603 4601 4602 5601 and 5602 except where 4602 is supported on Release 2 1 and 3 0DT software 228 Avaya IP Office Platform Short Code and Button Action Reference Comments infodev avaya com February 2015 Voicemail On Voicemail On Enables the user s voicemail mailbox to answer calls which ring unanswered or arrive when the user is busy Action Advanced Voicemail Voicemail On Action Data None Default Label VMOn or VMail On Toggles No Status Indication Yes Status 2400 5400 4600 5600 1400 9600 9608 9611 9621 9641 T Series Series Series 1600 Series M Series 4400 6400 9500 Series On lt Label gt 4 lt Label gt Greenon_ Red
170. is short code can be used to toggle between using the headset and the telephone handset Short Code 55 Feature HeadsetToggle Hold Call 62 This uses the Q 931 Hold facility and holds the incoming call at the ISDN exchange freeing up the ISDN B channel The Hold Call feature holds the current call to a slot The current call is always automatically placed into slot 0 if it has not been placed in a specified slot Only available if supported by the ISDN exchange Details Telephone Number Y Exchange hold slot number or blank slot 0 Default Short Code x Programmable Button Control Hold See also Hold CW Hold Music Suspend Call Release 1 0 Example Avaya IP Office Platform Short Code and Button Action Reference February 2015 Comments infodev avaya com Hold CW Below is a sample short code using the Hold Call feature This short code is a default within the system configuration N represents the exchange hold slot number you want to hold the call on For example while connected to a call dialing 24 3 will hold the call onto slot 3 on the ISDN Short Code 24 N Telephone Number N Feature HoldCall Hold CW This uses the Q 931 Hold facility and holds the incoming call at the ISDN exchange freeing up the ISDN B channel The Hold CW feature holds the current call to an exchange slot and answers the call waiting The current call is always automatically placed into slot 0 if it has not be
171. istening to messages leaving messages and managing the mailbox If pressed when a call is connected the button allows entry of an extension number for direct to voicemail transfer of the connected call February 2015 Avaya IP Office Platform Short Code and Button Action Reference 225 Comments infodev avaya com Button Programming Actions If pressed when a call is connected and the action data has been configured with a valid user or group then the call is transferred to the user or group On phones that have a display but do not support full visual voice operation as indicated below use of the button for user mailbox access using voice prompts and for direct to voicemail transfer during a Call is supported does not include T3 and T3 IP phones Access to Visual Voice on supported phones can be triggered by the phone s MESSAGES button rather than requiring a separate Visual Voice programmable button This is done using the System Voicemail option Messages button goes to Visual Voice Action Emulation Visual Voice Action Data All local users and groups and all users and groups on systems in the network except for the user on which the button is being programmed Default Label Voice Toggles No Status Indication No User Admin No Phone Support Note that support for particular phone models is also dependant on the system software level Analog No 20 Series No 4100 Series No 6
172. ith multiple call appearance buttons Action Advanced Call Clear CW 138 Action Data None Default Label CIrCw Toggles No Status Indication No User Admin No Phone Support Note that support for particular phone models is also dependant on the system software level Analog No 20 Series Yes 4100 Series No 6400 Series Yes D100 No 1100 Series No 2400 Series Yes 1 4400 Series Yes 7400 Series No M Series No 1200 Series No 3600 Series No 4600 Series Yes 1 9040 Yes T Series No 1400 Series Yes 1 3700 Series No 5400 Series Yes 9500 Series No Avaya IP Office Platform Short Code and Button Action Reference Comments infodev avaya com T3 T3 IP Series No Table continues February 2015 Clear Hunt Group Night Service 1600 Series Yes 1 3810 Yes 5600 Series Yes 1 9600 Series No 1 Not 1403 1603 2402 4601 4602 5601 and 5602 except where 4602 is supported on Release 2 1 and 3 0DT software Clear Hunt Group Night Service Changes the specified hunt group from Night Service mode to In Service mode This button function is obsolete The Set Hunt Group Night Service function can be used to toggle a group in out of service and provides lamp status indication Setting and clearing hunt group night service can be done using either manual controls or usi
173. l appearances are in use they are busy to any further calls Calls will follow forward on busy if set else go to voicemail is available or else get busy indication The only other appearance button controls applied and supported are Automatic Callback Reserve Last CA This setting can be enabled for the extension user When selected the last available call appearance is reserved for outgoing calls only For example for a user with 3 call appearances they return busy to any further calls when 2 virtual appearances are in use The extension user can press hold to get dial tone on the reserved call appearance An available call appearance is also required when using Feature 70 to initiate a call transfer Coverage Appearances Other users can have Coverage Appearance buttons set to provided coverage to the virtual call appearance user The virtual appearance users Individual Coverage Time setting is applied Automatic Callback Sets a ringback on the extension being called When the target extension ends its current call the ringback user is rung for their set No Answer Time and if they answer a new call is made to the target extension Ringback can also be cleared using the Cancel Ring Back When Free function Action Emulation Automatic Callback Action Data None Default Label AutCB or Auto Callback Toggles Yes Status Indication Yes Status 2400 5400 4600 5600 1400 9600 9608 9611 9621 9641 T Series
174. l laws and regulations Failure to do so may result in severe penalties The system support a range of other call intrusion methods in addition to this feature Details Telephone Number Target extension number Default Short Code x Programmable Button Control Coach See also Call Intrude Call Listen Dial Inclusion Whisper Page Release 9 0 Conference Add Conference add controls can be used to place the user their current call and any calls they have on hold into a conference When used to start a new conference the system automatically assigns a conference ID to the call This is termed ad hoc impromptu conferencing February 2015 Avaya IP Office Platform Short Code and Button Action Reference 33 Comments infodev avaya com Short Code Features If the call on hold is an existing conference the user and any current call are added to that conference This can be used to add additional calls to an ad hoc conference or to a meet me conference Conference add can be used to connect two parties together After creating the conference the user can drop from the conference and the two incoming calls remain connected For further details refer to the Conferencing section Details Telephone Number x Default Short Code y 47 Programmable Button Control Y Conf See also Conference Meet Me Release 1 0 Example Below is a sample of the short code setup Short Code 47 Feature ConferenceAdd C
175. l the night service status of a particular hunt group is not supported This function is not supported between systems in a multi site network It can only be used by a user currently logged onto the same system as hosting the hunt group Details Telephone Number Y Hunt group extension number If left blank the short code will affect all hunt groups of which the user is a member The Set Hunt Group Night Service and Clear Hunt Group Night Service short code and button features can be used to switch an SSL VPN service off or on respectively The service is indicated by setting the service name as the telephone number or action data Do not use quotation marks Default Short Code 20 N Programmable Button Control Y HGNS See also Set Hunt Group Out Of Service Clear Hunt Group Night Service Clear Hunt Group Out Of Service Release 1 0 Example This short code is a default within the system configuration N represents the telephone number of the hunt group to be placed into Night Service mode For example when 20 201 is dialed the hunt group associated with extension 201 will be placed into Night Service mode Short Code 20 N Telephone Number N Feature SetHuntGroupNightService Set Hunt Group Out Of Service This feature manually puts the specified hunt group into Out of Service mode If a time profile has also been defined to control hunt group night service the action may vary Set Hunt Group Out of Ser
176. lease 2 1 and 3 0DT software 2 T3 Phones Displays a menu for entry of the extension number from which to pickup a call e Classic Comfort icon Displays mail e DSS Link LED None February 2015 Avaya IP Office Platform Short Code and Button Action Reference 125 Comments infodev avaya com Button Programming Actions Call Pickup Any Pick up the first available ringing call on the system Action Advanced Call Call Pickup Any Action Data None Default Label PickA or Pickup Any Toggles No Status Indication No User Admin No Phone Support Note that support for particular phone models is also dependant on the system software level Analog No 20 Series Yes 4100 Series No 6400 Series Yes D100 Yes 1100 Series Yes 2400 Series Yes 4400 Series Yes 7400 Series No M Series Yes 1 1200 Series Yes 3600 Series No 4600 Series Yes 9040 Yes T Series Yes 1 1400 Series Yes 3700 Series No 5400 Series Yes 9500 Series Yes T3 T3 IP Series 1 No 2 1600 Series Yes 3810 Yes 5600 Series Yes 9600 Series Yes 1 1 1 Not 1403 1603 4601 4602 5601 and 5602 except where 4602 is supported on Release 2 1 and 3 0DT software 2 T3 Phones Displays a list of call ringing from which the user can select a call to answer e Classic Comfort icon Displays mail e DSS Link LED None Call Pickup Group Pick up a call ringing any hunt group of which the user
177. lease 2 1 and 3 0DT software Line Appearance Creates an line appearance button linked to the activity of a specified line appearance ID number The button can then be used to answer and make calls on that line The line appearance button user must also have at least one call appearance button programmed before line appearance buttons can be programmed Line appearance functions assigned to buttons that do not have status lamps or icons are automatically disabled until the user logs in at a phone with suitable buttons Release 3 2 Appearance buttons can be set with a ring delay if required or to not ring This does not affect the visual alerting displayed next to the button The delay uses the user s Ring Delay User Telephony Multi line Options setting Release 4 2 Line appearances are supported on T3 and T3 IP phones These phones do not require or support call appearance buttons in order to use line appearances Action Appearance Line Appearance Action Data Line ID number Default Label Line lt Line ID number gt Toggles No Status Indication Yes See Line Appearance Button Indication User Admin No Phone Support Note that support for particular phone models is also dependant on the system software level 190 Avaya IP Office Platform Short Code and Button Action Reference February 2015 Comments infodev avaya com MCID Activate Analog X 20 Series X 4100 Series X 6400 Series D
178. les voicemail ringback to the user s extension Voicemail ringback is used to call the user when they have new voicemail messages The ringback takes place each time the extension is used This feature is useful for users who do not have voicemail light button indicators on their telephone February 2015 Avaya IP Office Platform Short Code and Button Action Reference 91 Comments infodev avaya com Short Code Features If the user has been configured to receive message waiting indication for any hunt groups a separate voicemail ringback will occur for each such group and for the users own mailbox Details Telephone Number x Default Short Code 48 Programmable Button Control 4 VMRB See also Voicemail Ringback Off Release 1 0 For Release 3 2 the Voicemail On and Voicemail Ringback On short code features toggled For Release 4 0 and higher they no longer toggle Example This short code can be used to turn the feature on Short Code 48 Feature VoicemailRingbackOn Voicemail Ringback Off This feature disables voicemail ringback to the user s extension Details Telephone Number x Default Short Code y 49 Programmable Button Control Y VMRB See also Voicemail Ringback On Release 1 0 Example Below is a sample of the short code setup Short Code 49 Feature VoicemailRingbackOff 92 Avaya IP Office Platform Short Code and Button Action Reference February 2015 Comments infodev avaya co
179. ls The number entered corresponds to the ring pattern required This is 0 for Default Ring 1 for RingNormal 2 for RingType1 etc For more information on selectable ringing patterns see Ring Tones Use of this short code function is applicable to analog phone users only The distinctive ringing pattern used for other phones is set by the phone type Telephone Number Number corresponding to the desired ring pattern See Ring Tones Default Short Code x Programmable Button Control RBSeq See also Set Outside Call Seq Set Inside Call Seq Example This short code allows a user to change the ringing tone for a ringback call N represents the number corresponding to the ring tone the user wishes to choose the numbering starts at 0 selecting Default Ring 1 selects RingNormal 2 selects RingType1 etc For example if a user wants to set her his ring pattern for ringback calls to RingType1 the user would dial 81 2 because 2 corresponds to RingType1 This short code is useful for distinguishing a ringback call from any other call simply by the ring tone Short Code 81 N Telephone Number N Feature SetRingbackSeq February 2015 Avaya IP Office Platform Short Code and Button Action Reference 81 Comments infodev avaya com Short Code Features Set Time Profile You can manually override a time profile The override settings allow you to mix timed and manual 82 settings Five short codes can be configured
180. ls is also dependant on the system software level Analog No 20 Series Yes 4100 Series No 6400 Series Yes D100 No 1100 Series No 2400 Series Yes 4400 Series Yes 7400 Series No M Series Yes 1 1200 Series No 3600 Series No 4600 Series Yes 9040 Yes T Series Yes 1 1400 Series Yes 3700 Series No 5400 Series Yes 9500 Series Yes T3 T3 IP Series 1 No 1600 Series Yes 3810 Yes 5600 Series Yes 9600 Series Yes 1 1 1 Not 1403 1603 4601 4602 5601 and 5602 except where 4602 is supported on Release 2 1 and 3 0DT software Dial V110 The call is presented to local exchange as a Data Call Action Advanced Dial Dial V110 Action Data Telephone number Default Label DV110 or Dial V110 Toggles No Status Indication No User Admin No February 2015 Avaya IP Office Platform Short Code and Button Action Reference Comments infodev avaya com 157 Button Programming Actions Phone Support Note that support for particular phone models is also dependant on the system software level 4100 Series No 4400 Series Yes 6400 Series Yes 7400 Series No D100 No M Series Yes 20 Series Yes 2400 Series Yes 1 3600 Series No Analog No 1100 Series No 1200 Series No 4600 Series Yes 1 1400 Series Yes 3700 Series No 5400 Series Yes 9500 Series Yes T3 T3 IP Series 1 No 1600 Series Yes 3810 Yes 5600 Series Yes 9
181. lt Label FwdNo or Fwd Number Toggles No Status Indication Yes For a button with a prefixed number status indication will indicate when that number matches the users current set number For a button with a no number status indication will show when a number has been set 2400 5400 4600 5600 Series Series 1400 1600 4400 9600 Series 9608 9611 9621 9641 T Series M Series 6400 9500 Series Table continues Avaya IP Office Platform Short Code and Button Action Reference 173 Comments infodev avaya com February 2015 Button Programming Actions On Off Mi Green amp On El Grey off lt Label gt Green on Red on Green on lt Label gt Off Off Off lt Label gt 4 lt Label gt User Admin No Phone Support Note that support for particular phone models is also dependant on the system software level Analog X 20 Series Y 4100 Series X 6400 Series D100 X 1100 Series X 2400 Series Y 1 4400 Series Y 7400 Series M Series Y 1200 Series X 3600 Series X 4600 Series Y 1 9040 T Series Y 1400 Series 1 3700 Series X 5400 Series Y 9500 Series T3 T3 IP Series X 1600 Series Y 1 3810 5600 Series Y 1 9600 Series 1 Not 1403 1603 4601 4602 5601 and 5602 except where 4602 is supported on Release 2 1 and 3 0DT software Forward On Busy Number Sets the number t
182. lt Label gt 4 lt Label gt Green on Red on Green on Mi Green A On Off lt Label gt lt Label gt Off Off Off Grey Off Phone Support Note that support for particular phone models is also dependant on the system software level Analog No 20 Series Yes 4100 Series No 6400 Series Yes D100 Yes 1100 Series Yes 2400 Series Yes 4400 Series Yes 7400 Series No M Series Yes 1 1200 Series Yes 3600 Series No 4600 Series Yes 9040 Yes T Series Yes 1 1400 Series Yes 3700 Series No 5400 Series Yes 9500 Series Yes T3 T3 IP Series 1 No 1600 Series Yes 3810 Yes 5600 Series Yes 9600 Series Yes 1 1 1 Not 1403 1603 4601 4602 5601 and 5602 except where 4602 is supported on Release 2 1 and 3 0DT software Forward Hunt Group Calls Off Cancels the forwarding of the user s hunt group calls This function is obsolete since the button function Forward Hunt Group Calls On toggles on off and indicates status February 2015 Action Advanced Forward Forward Hunt Group Calls Off Action Data None Avaya IP Office Platform Short Code and Button Action Reference 171 Comments infodev avaya com Button Programming Actions Default Label FwdH Toggles No Status Indication No User Admin No Phone Support Note that support for particular phone models is also dependant on the system software level Analog No 20 Series Yes 4100 Series No 6400 Se
183. m Whisper Page Whisper Page This feature allows you to intrude on another user and be heard by them without being able to hear the user s existing call which is not interrupted For example User A is on a call with user B When user C intrudes on user A they can be heard by user A but not by user B who can still hear user A Whisper page can be used to talk to a user who has enabled private call The ability to intrude and be intruded is controlled by two configuration settings the Can Intrude User Telephony Supervisor Settings setting of the user intruding and the Cannot Be Intruded User Telephony Supervisor Settings setting of target being intruded on The setting of any other internal party is ignored By default no users can intrude and all users are set to cannot be intruded The system support a range of other call intrusion methods in addition to this feature Details Telephone Number Target extension number Default Short Code x Programmable Button Control Y Whisp See also Call Intrude Call Listen Coaching Intrusion Dial Inclusion Release 8 0 February 2015 Avaya IP Office Platform Short Code and Button Action Reference 93 Comments infodev avaya com Chapter 3 Button Programming Actions The following sections provide details for each of the button actions supported by system Note that this does not include buttons on phones on a system running in Partner Edition mode For each th
184. ments infodev avaya com Time Profile 6400 9500 Series On lt Label gt 4 lt Label gt Green on Red on Greenon I Green A0n Off lt Label gt lt Label gt Off Off Off ul Grey Off User Admin Yes Phone Support Note that support for particular phone models is also dependant on the system software level Analog No 20 Series Yes 4100 Series No 6400 Series Yes D100 No 1100 Series No 2400 Series Yes 4400 Series Yes 7400 Series No M Series Yes 1 1200 Series No 3600 Series Yes 4600 Series Yes 9040 Yes T Series Yes 1 1400 Series Yes 3700 Series No 5400 Series Yes 9500 Series Yes T3 T3 IP Series 1 1 No 1600 Series Yes 3810 No 5600 Series Yes 9600 Series No 1 1 1 Not 1403 1603 2402 4601 4602 5402 5601 and 5602 models Time Profile You can manually override a time profile The override settings allow you to mix timed and manual settings The button indicator will show the Time Profile state and pressing the button will present a menu with five options and an indication of the current state The menu options are listed below Menu Option Description Timed Operation No override The time profile operates as configured Active Until Next Timed Inactive Use for time profiles with multiple intervals Select to make the current timed interval active until the next inactive interval
185. n Data Hunt group extension number This is the group for which the night service destination is being set Default Label SetOOSG or HG OS Group Toggles No Status Indication No User Admin No Phone Support Note that support for particular phone models is also dependant on the system software level Analog X 20 Series Y 4100 Series X 6400 Series Y D100 X 1100 Series X 2400 Series Y 1 4400 Series Y 7400 Series X M Series lt 1200 Series X 3600 Series X 4600 Series Y 1 9040 T Series Y 1400 Series 1 3700 Series X 5400 Series Y 9500 Series Y T3 T3 IP Series X 2 1600 Series Y 1 3810 5600 Series Y 1 9600 Series Y 1 Not 1403 1603 4601 4602 5601 and 5602 except where 4602 is supported on Release 2 1 and 3 0DT software 2 Limited support on some specific T3 phone models as detailed below On T3 phones this option is accessible through the phone s menus February 2015 Avaya IP Office Platform Short Code and Button Action Reference 211 Comments infodev avaya com Button Programming Actions Set Outside Call Seq This feature allows the user to select the ringing used on their analog extension for external calls The number entered corresponds to the ring pattern required This is O for Default Ring 1 for RingNormal 2 for RingType1 etc For more information on selectable ringing patterns see Ring Tones Use of this short code
186. n number is treated as their own personal conference number Only that user is able to start a conference using that number as the conference ID Any one else attempting to start a conference with that number will find themselves in a conference but on hold until the owner also joins Personal conferences are always hosted on the owner s system Note When a user calls from their mobile twinned number the personal conference feature will only work if they access the conference using an FNE18 service Default Label CnfMM lt conference number gt or Conf Meet Me lt conference number gt Toggles No Status Indication Yes Status 2400 5400 4600 5600 1400 9600 9608 9611 9621 9641 T Series Series Series 1600 Series M Series 4400 6400 9500 Series CnfMM 4 CnfMM Green on Red on Green on M Green A On Conferenc e In Use CnfMM CnfMM Off Off Off E Grey Off Conferenc e Idle For a Conference Meet Me configured to the user s own extension number the indicator flashes red when the conference is in use but the user has not joined There is also an abbreviated ring when the indicator changes to flashing red It changes to solid red when the user joins User Admin No Phone Support Note that support for particular phone models is also dependant on the system software level Analog No 20 Series Yes 4100 Series No 6400 Series Yes D100 Yes 1100
187. n other types of phone those items such as call logs and speed dials are typically stored locally by the phone and will not change when users log in and log out If the user logging in was already logged in or associated with another phone they will be automatically logged out that phone Action Advanced Extension Extn Login Action Data None Default Label Login Toggles Yes Status Indication Yes Status 2400 5400 4600 5600 1400 9600 9608 9611 9621 9641 T Series Series Series 1600 Series M Series 4400 6400 9500 Series Table continues 166 Avaya IP Office Platform Short Code and Button Action Reference February 2015 Comments infodev avaya com Extn Logout On lt Label gt 4 lt Label gt Green on Red on Green on Mi Green A On Off lt Label gt lt Label gt Off Off Off O Grey Off User Admin No Phone Support Note that support for particular phone models is also dependant on the system software level Analog No 20 Series Yes 4100 Series No 6400 Series Yes D100 Yes 1100 Series Yes 2400 Series Yes 4400 Series Yes 7400 Series No M Series Yes 1 1200 Series Yes 3600 Series No 4600 Series Yes 9040 Yes T Series Yes 1 1400 Series Yes 3700 Series No 5400 Series Yes 9500 Series Yes T3 T3 IP Series 1 No 1600 Series Yes 3810 Yes 5600 Series Yes 9600 Series Yes 1 1 1 Not 1403 1603 4601 4602 5601 and 5602 e
188. n the user and caller now exists The voicemail recording stops but that portion of the call already recorded is left as a new message in the user s mailbox Ignoring a screened call A screened call can be ignored by pressing the Ignore soft key if displayed On 1400 1600 9500 and 9600 Series phones pressing the SPEAKER button will ignore the call On M Series and T Series phones pressing the Release key will ignore the call When ignored The call continues to be recorded until the caller hangs up or transfers out of the mailbox e The user s phone returns to idle with call screening still enabled However any other call that has already gone to voicemail is not screened Screened call operation While a call is being screened The mailbox greeting played and the caller can be heard on the phone s speakerphone The caller cannot hear the user The user is regarded as being active on a call They will not be presented with hunt group calls and additional personal calls use abbreviated ringing 130 Avaya IP Office Platform Short Code and Button Action Reference February 2015 Comments infodev avaya com Call Screening 1400 1600 9500 9600 Series phones If the phone s default audio path is set to headset or the phone is idle on headset then the screened call is heard through the headset Any additional calls that go to the user s mailbox when they are already screening a call remain at the mailbox and
189. nanceeiente 138 Clear Hunt Group Night SEVICO lacoste acta A A AAA A 139 Clear Hunt Group Out Of SA its 140 A eC E E eer eee se 141 Coaching USO edna ae tscciet iat iia 141 COMPTE 142 Gonference Add ereere iere E EEEE E EEE neue seausc scusasuensnnese EEEIEI 143 Conf rence Meet M sects cent cn cc ti 144 OU ete epee seep EE E EEE E EE 146 Coverage FOP Gal AN A 146 Dial erener a a ico cuate fs 147 Dial indiana 148 DIO A A in 149 Dial lt E EEE 149 Dial We a a oidos 150 A A A 151 Dial Enero as 151 Dial cli ae re nr Nae reir a nT eg en oe me SO ete 152 Diallnterco ni erene er A E ERE 153 Dial Paging E o Pe PP tee i aaae a mt Aa EES 154 Dial Physical Extn by Number os 155 Dial Physical Number by ID vdd 156 Dial Spectra 157 Da caia 157 February 2015 Avaya IP Office Platform Short Code and Button Action Reference 9 Comments infodev avaya com Contents 10 A O 158 Display Med sort opacos 159 A ec 159 Dir t d Call Pins 160 Pi A A o en ee ere eee enna enero 161 D NOL Disturb EXCe DUO Add i 162 Do Not Disturb Exception Delle ii 163 DO NoLa a a E a eE E EE E a E E 164 DONOSO a 164 DU A NA A eee eee eee 165 EXIM LOJI Mi A A AI 166 A A A 167 o A A 168 Folow Me Help 169 Follow M Here AM a EEE E 170 FloW ME Toca 170 Forward Hunt Group Calls Oil ii io 171 Forward H nt Group Calls Oi tet eterneren etme ener menace deme meer recs Saaana E 172 Forward INI DS cases econ E cada 173 Forward On Ears yaa et er A a A r
190. nce Creates a button that alerts when a call to the specified covered user is unanswered after that users Individual Coverage Timer expires The call coverage appearance button user must also have at least one call appearance button programmed The covered user does not need to be using call appearance buttons Coverage appearance functions assigned to buttons that do not have status lamps or icons are automatically disabled until the user logs in at a phone with suitable buttons IP Office Appearance buttons can be set with a ring delay if required or to not ring This does not affect the visual alerting displayed next to the button The delay uses the user s Ring Delay User Telephony Multi line Options setting Action Appearance Coverage Appearance 146 Avaya IP Office Platform Short Code and Button Action Reference Comments infodev avaya com February 2015 Action Data User name Default Label lt user name gt Toggles No Status Indication Yes See Coverage Button Indication User Admin No Dial Phone Support Note that support for particular phone models is also dependant on the system software level Analog No 20 Series No 4100 Series No 6400 Series Yes D100 No 1100 Series No 1200 Series No 2400 Series Yes 3600 Series Yes 4400 Series Yes 4600 Series Yes 7400 Series No 9040 Yes M Series Yes 1 T Series Yes 1 1400 Series Yes
191. ne s handset microphone Group listen is not supported for IP phones or when using a phone s HEADSET button For T Series and M Series phones this option can be turned on or off during a call For other phones currently connected calls are not affected by changes to this setting instead group listen must be selected before the call is connected Group listen is automatically turned off when the call is ended Action Advanced Extension Group Listen On Action Data None Default Label Group Listen On Toggles Yes Status Indication Yes Status 2400 5400 4600 5600 1400 9600 9608 9611 9621 9641 T Series Series Series 1600 Series M Series 4400 6400 9500 Series On lt Label gt 4 lt Label gt Green on Red on Greenon I Green A0n Off lt Label gt lt Label gt Off Off Off E Grey Off User Admin No Phone Support Note that support for particular phone models is also dependant on the system software level February 2015 Avaya IP Office Platform Short Code and Button Action Reference 181 Comments infodev avaya com Button Programming Actions Analog X 20 Series X 4100 Series X 6400 Series Y 96x1 Series 1100 Series X 2400 Series Y 4400 Series X 7400 Series X D100 X 1200 Series X 3600 Series X 4600 Series X 9040 X M Series 2 1400 Series X 1 3700 Series X 5400 Series Y 9500 Series X T Series 2 1600 Ser
192. ng a system time profile The use of both methods to control the night service status of a particular hunt group is not supported This function is not supported between systems in a multi site network It can only be used by a user currently logged onto the same system as hosting the hunt group Action Advanced Call Clear Hunt Group Night Service Action Data Group number If left blank the button will affect all hunt groups of which the user is a member The Set Hunt Group Night Service and Clear Hunt Group Night Service short code and button features can be used to switch an SSL VPN service off or on respectively The service is indicated by setting the service name as the telephone number or action data Do not use quotation marks Default Label HGNS Toggles No Status Indication No User Admin No Phone Support Note that support for particular phone models is also dependant on the system software level Analog No 20 Series Yes 4100 Series No 6400 Series Yes D100 No 1100 Series No 2400 Series Yes 1 4400 Series Yes 7400 Series No M Series No 1200 Series No 3600 Series No 4600 Series Yes 1 9040 Yes T Series No 1400 Series Yes 1 3700 Series No 5400 Series Yes 9500 Series No T3 T3 IP Series No February 2015 Avaya IP Office Platform Short Code and Button Action Reference Comments infodev a
193. ng the intrusion all parties hear a repeated intrusion tone When the intruder hangs up the original call parties are reconnected Attempting to hold a dial inclusion call simply ends the intrusion The inclusion cannot be parked The ability to intrude and be intruded is controlled by two configuration settings the Can Intrude User Telephony Supervisor Settings setting of the user intruding and the Cannot Be Intruded User Telephony Supervisor Settings setting of target being intruded on The setting of any other internal party is ignored By default no users can intrude and all users are set to cannot be intruded The system support a range of other call intrusion methods in addition to this feature Action Advanced Dial Dial Inclusion Action Data User number or name or blank for user selection when pressed On large display phones if configured without a preset target this type of button will display an interactive button menu for target selection Default Label Inclu or Dial Inclusion Avaya IP Office Platform Short Code and Button Action Reference February 2015 Comments infodev avaya com Dial Intercom Toggles No Status Indication No User Admin No Phone Support Note that support for particular phone models is also dependant on the system software level Analog No 20 Series Yes 4100 Series No 6400 Series Yes D100 No 1100 Series No 2400 Series Yes 4400 Series Yes 7400 Series No M Se
194. ngback on the specified extension This sets a ringback when free on an extension currently on a call or a ringback when next used for an extension that is free but does not answer When the target extension is next used or ends its current call the users is rung and when they answer a Call is made to the target extension Details Telephone Number Y Target extension number February 2015 Avaya IP Office Platform Short Code and Button Action Reference 73 Comments infodev avaya com Short Code Features Default Short Code x Programmable Button Control 4 RBak See also Cancel Ring Back When Free Release 1 0 Example N represents the target extension from which you want to receive the callback For example if you call extension 201 but the line is busy hang up and then dial 71 201 When extension 201 disconnects from its current call your phone will ring Once you pick up the phone extension 201 s line will start ringing to indicate an incoming call Short Code 71 N Telephone Number N Feature RingBackWhenFree Secondary Dial Tone 74 Secondary dial tone is a system feature to generate a secondary dial tone after the user has begun dialing an external number This dial tone is then played until the number dialing and an external trunk seized Pre Release 4 0 Secondary dial tone is triggered through the use of the secondary dial tone short code feature Release 4 0 The use of this short co
195. nge Details Telephone Number Y Exchange slot number or blank slot 0 Default Short Code y 28 N A Law only not on Server Edition Programmable Button Control Y SusCW See also Resume Call Release 1 0 Example Sample short code using the Suspend CW feature Short Code 28 N Feature Suspend CW Start After Call Work 86 This feature can be users who have been configured as CCR agents It allows them to dial a short code to enter the After Call Work ACW state as reported by the Customer Call Reporter CCR application Details Telephone Number x Default Short Code X Programmable Button Control Y ACWrk See also Clear After Call Work Release 4 2 4Q 2008 Maintenance release Avaya IP Office Platform Short Code and Button Action Reference February 2015 Comments infodev avaya com Toggle Calls Toggle Calls This feature cycles through each call that the user has on hold on the system This feature is useful when a user with a single line telephone has several calls on hold and needs to respond to each one in turn Details Telephone Number X Default Short Code y 29 Programmable Button Control Toggl Release 1 0 Example Below is sample short code using the Toggle Calls feature Short Code 29 Feature ToggleCalls Unpark Call Retrieve a parked call from a specified system park slot Details Telephone Number Y System park slot number Default Short Code Y 38 N
196. nother mailbox or mailboxes Greeting Change the main greeting used for callers to your mailbox If no greeting has been recorded then the default system mailbox greeting is used Mailbox Name Record a mailbox name This feature is only available on systems using Embedded Voicemail Email This option is only shown if you have been configured with an email address for voicemail email usage in the system configuration This control allows you to see and change the current voicemail email mode being used for new messages received by your voicemail mailbox Use Change to change the selected mode Press Donewhen the required mode is displayed Possible modes are Password Change the voicemail mailbox password To do this requires entry of the existing password Voicemail Switch voicemail coverage on off Using the Visual Voice Button for Voicemail Transfer If pressed when you have a call is connected the MESSAGE button allows entry of an extension number for direct to voicemail transfer of the connected call Voicemail Collect Connects to the voicemail server The telephone number must indicate the name of the Voicemail box to be accessed eg Extn201 or Extn201 The indicates collect Voicemail and the indicates deposit Voicemail This action is not supported by voicemail using Intuity emulation mode When used with Voicemail Pro names of specific call flow start points can also be used to directly access those start points v
197. ntruded on until the user s private call status is switched off The exception is Whisper Page which can be used to talk to a user on a private call Note that use of private calls is separate from the user s intrusion settings If the user s Cannot be Intruded User Telephony Supervisor Settings setting is enabled switching private calls off does not affect that status To allow private calls to be used to fully control the user status Cannot be Intruded User Telephony Supervisor Settings should be disabled for the user Details Telephone Number X Default Short Code x Programmable Button Control Advanced Call Private Call Release 4 0 Avaya IP Office Platform Short Code and Button Action Reference February 2015 Comments infodev avaya com Private Call On Private Call On Short codes using this feature turn on the private call settings for the user regardless When on any subsequent calls cannot be intruded on until the user s private call status is switched off The exception is Whisper Page which can be used to talk to a user on a private call Note that use of private calls is separate from the user s intrusion settings If the user s Cannot be Intruded User Telephony Supervisor Settings setting is enabled switching private calls off does not affect that status To allow private calls to be used to fully control the user status Cannot be Intruded User Telephony Supervisor Settings should
198. number specified regardless of any outgoing call barring applicable to the user Action Advanced Dial Dial Emergency Action Data Telephone number Default Label Emrgy or Dial Emergency February 2015 Avaya IP Office Platform Short Code and Button Action Reference Comments infodev avaya com 151 Button Programming Actions Toggles No Status Indication No User Admin No Phone Support Note that support for particular phone models is also dependant on the system software level Analog No 20 Series Yes 4100 Series No 6400 Series Yes D100 No 1100 Series No 2400 Series Yes 4400 Series Yes 7400 Series No M Series Yes 1 1200 Series No 3600 Series No 4600 Series Yes 9040 Yes T Series Yes 1 1400 Series Yes 3700 Series No 5400 Series Yes 9500 Series Yes T3 T3 IP Series 1 No 1600 Series Yes 3810 Yes 5600 Series Yes 9600 Series Yes 1 1 1 Not 1403 1603 4601 4602 5601 and 5602 except where 4602 is supported on Release 2 1 and 3 0DT software Dial Inclusion This feature allows you to intrude on another user s call to talk to them Their current call is put on hold while you talk and automatically reconnected when you end the intrusion The intruder and the target extension can then talk but cannot be heard by the other party This can include intruding into a conference call where the conference will continue without the intrusion target Duri
199. o which calls are forwarded when using Forward on Busy and or Forward on No Answer Forwarding to an external number is blocked if Inhibit Off Switch Transfers is selected within the system configuration Action Advanced Forward Forward on Busy Number Action Data Telephone number The field to be left blank to prompt the user for entry when the button is pressed If blank users with a log in code will be prompted to enter that code On large display phones if configured without a preset target this type of button will display an interactive button menu for target selection Default Label FwBNo or Fwd Busy Number Toggles No Status Indication Yes For a button with a prefixed number status indication will indicate when that number matches the users current set number For a button with a no number status indication will show when a number has been set 9600 Series Status 2400 5400 4600 5600 Series Series 1400 1600 4400 9608 9611 9621 9641 T Series M Series 6400 9500 Series Table continues 174 Avaya IP Office Platform Short Code and Button Action Reference February 2015 Comments infodev avaya com Forward On Busy Off On Off lt Label gt 4 lt Label gt Red on Off A On Off E Green E Grey Green on Off Green on Off lt Label gt lt Label gt User Admin No Phone Support Note that support
200. ode Programmable Button Control FwUOn See also Forward Unconditional Off Release 1 0 Example Remember that this feature requires having a forward number configured Short Code 01 Feature ForwardUnconditionalOn Forward Unconditional Off This feature cancels forwarding of all calls from the user s extension Note This does not disable Forward on No Answer and or Forward on Busy if those functions are also on For further details see Forward Unconditional Details Telephone Number x Default Short Code y 02 Programmable Button Control FwUOf See also Forward Unconditional On Release 1 0 Example Example Below is a sample of the short code setup Short Code 02 Feature ForwardUnconditionalOff 60 Avaya IP Office Platform Short Code and Button Action Reference February 2015 Comments infodev avaya com Group Listen Off Group Listen Off Disables the group listen function for the user s extension See Group Listen On Details Telephone Number x Default Short Code x Programmable Button Control GroupListenOn Release 4 1 Example Below is a sample short code using the Group Listen Off feature Short Code 27 Feature GroupListenOff Group Listen On Using group listen allows callers to be heard through the phone s handsfree speaker but to only hear the phone s handset microphone When group listen is enabled it modifies the handsfree functionality of the user
201. ogramming Actions Note Call waiting does not operate for user s with call appearance buttons See Call Waiting Details Action Advanced Call Call Waiting On Action Data None Default Label CWOn or Call Waiting On Toggles Yes Status Indication Yes Status 2400 5400 4600 5600 1400 9600 9608 9611 9621 9641 T Series Series Series 1600 Series M Series 4400 6400 9500 Series On lt Label gt 4 lt Label gt Green on Redon Greenon I Green On Off lt Label gt lt Label gt Off Off Off E Grey Off User Admin No Phone Support Note that support for particular phone models is also dependant on the system software level Analog No 20 Series Yes 4100 Series No 6400 Series Yes D100 No 1100 Series No 2400 Series Yes 4400 Series Yes 7400 Series No M Series No 1 1200 Series No 3600 Series No 4600 Series Yes 9040 Yes T Series No 1 1400 Series Yes 3700 Series No 5400 Series Yes 9500 Series No T3 T3 IP Series 1 No 1600 Series Yes 3810 Yes 5600 Series Yes 9600 Series No 1 1 1 Not 1403 1603 2402 4601 4602 5601 and 5602 except where 4602 is supported on Release 2 1 and 3 0DT software Call Waiting Suspend Disables call waiting if on for the duration of the extension s next call Action Advanced Call Call Waiting Suspend Action Data None 134 Avaya IP Office Platform Short Code and B
202. omatic intercom functions allow you to call an extension and have the call automatically answered on speaker phone after 3 beeps The extension called must support a handsfree speaker If the extension does not have a handsfree microphone then the user must use the handset if they want to talk If the extension is not free when called the call is presented as a normal call on a call appearance button if available This feature can be used as part of handsfree announced transfers Action Advanced Dial Dial Direct Action Data User number or name or blank for entry when pressed If left blank the Dial Direct button can be used with User buttons to specify the target Default Label Dirct or Auto Intercom Toggles No Status Indication No User Admin No Phone Support Note that support for particular phone models is also dependant on the system software level 1 Analog No 20 Series Yes 3810 Yes 5600 Series Yes 9600 Series Yes 1 1100 Series No 2400 Series Yes 4100 Series No 6400 Series Yes D100 No 1 1200 Series No 3600 Series No 4400 Series Yes 7400 Series No M Series Yes 1400 Series Yes 4600 Series Yes 9040 Yes T Series Yes 1 1 1600 Series Yes 3700 Series No 5400 Series Yes 9500 Series Yes T3 T3 IP Series No 1 Not 1403 1603 4601 4602 5601 and 5602 except where 4602 is supported on Release 2 1 and 3 0DT software Dial Emergency Dials the
203. omfort icon Displays gt followed by the user name e DSS Link LED On when active Avaya IP Office Platform Short Code and Button Action Reference 179 Comments infodev avaya com Button Programming Actions M Series T Series The button is equivalent to Feature 4 lt number gt Group Monitors the status of a hunt group queue This option is only supported for hunt groups with queuing enabled The user does not have to be a member of the group Depending on the users button type indication is given for when the group has alerting calls and queued calls queued in this case is defined as more calls waiting than there are available group members Pressing a Group button answers the longest waiting call The definition of queued calls include group calls that are ringing However for operation of the Group button ringing calls are separate from other queued calls Action Group Action Data Group name enclosed in double quotes or group number Default Label lt group name gt Toggles No Status Indication Yes Required Status 2400 5400 4600 5600 1400 9600 9608 9611 9621 9641 T Series Series Series 1600 Series M Series 4400 6400 9500 Series No calls Main Main Off Off Off Ol Grey Off Call Main Main Green flash Red flash Green flash Blue A Slow alerting flash Calls Main Main Red flash Red on Red flash Ml Green A Slow queued flash U
204. on Greenon_ M Green On Off lt Label gt lt Label gt Off Off Off E Grey Off User Admin No Phone Support Note that support for particular phone models is also dependant on the system software level Analog X 20 Series Y 4100 Series X 6400 Series Y D100 1100 Series Y 2400 Series 1 4400 Series 7400 Series X M Series Y 1200 Series Y 3600 Series X 4600 Series 1 9040 T Series Y 1400 Series Y 1 3700 Series X 5400 Series Y 9500 Series Y T3 T3 IP Series X 2 1600 Series Y 1 3810 5600 Series Y 1 9600 Series Y 1 Not 1403 1603 4601 4602 5601 and 5602 except where 4602 is supported on Release 2 1 and 3 0DT software 2 Limited support on some specific T3 phone models as detailed below T3 Phones Supported on Avaya T3 Classic Comfort and Compact phones for Release 4 2 e Classic Comfort icon Displays m amp The background uses the same settings as the LED below DSS Link LED On when set Avaya IP Office Platform Short Code and Button Action Reference 229 Comments infodev avaya com February 2015 Button Programming Actions Voicemail Ringback Off Disables voicemail ringback to the user s extension This button function is obsolete as the Voicemail Ringback On function toggles on off Action Advanced Voicemail Voicemail Ringback Off Action Data None Default Label VMRB
205. on extension specified For further details see Follow Me Details Telephone Number Y Target extension number or blank cancel Follow Me To Default Short Code 14 N Programmable Button Control FolTo Avaya IP Office Platform Short Code and Button Action Reference February 2015 Comments infodev avaya com Forward Hunt Group Calls On See also Follow Me Here Follow Me Here Cancel Release 1 0 Example This feature is used at the extension that wants to be redirected N represents the extension number to which the user wants their calls redirected For example User A s extension is 224 However they are working at extension 201 and want their calls redirected there If the following short code is available they can do this by dialing 14 201 at extension 224 Short Code 14 N Telephone Number N Feature FollowMeTo Forward Hunt Group Calls On Forward the user s hunt group calls internal and external to their forward number when the user has Forward Unconditional active For further details see Forward Unconditional This option is only applied for calls to Sequential and Rotary type hunt groups Calls from other types of hunt group types are not presented to the user when they have Forward Unconditional active Note also that hunt group calls cannot be forwarded to another hunt group Details Telephone Number x Default Short Code y 50 Programmable Button Control Y FwdH See also Forward Hunt
206. on off Action Emulation Ringer Off Action Data None Default Label RngOf or Ringer Off Toggles Yes Status Indication Yes Required Status 2400 5400 4600 5600 Series Series 9600 Series 9608 9611 9621 9641 T Series M Series Table continues February 2015 Avaya IP Office Platform Short Code and Button Action Reference 201 Comments infodev avaya com Button Programming Actions 6400 9500 Series On lt Label gt 4 lt Label gt Green on Red on Greenon I Green On Off lt Label gt lt Label gt Off Off Off E Grey Off User Admin Yes Phone Support Note that support for particular phone models is also dependant on the system software level Analog X 20 Series Y 4100 Series X 6400 Series D100 X 1100 Series X 2400 Series Y 1 4400 Series 7400 Series M Series Y 1200 Series X 3600 Series X 4600 Series Y 1 9040 T Series Y 1400 Series Y 1 3700 Series X 5400 Series Y 9500 Series T3 T3 IP Series X 1600 Series Y 1 3810 5600 Series Y 1 9600 Series 1 Not 1403 1603 4601 4602 5601 and 5602 except where 4602 is supported on Release 2 1 and 3 0DT software Self Administer Allows a user to program features against other programmable buttons themselves Appearance can no longer be used to create call appearance buttons Similarly existing call appearance
207. on receiving the call before the call is auto connected Default Label HFAns or Auto Answer Toggles Yes Status Indication Yes Required Status 2400 5400 4600 5600 1400 9600 9608 9611 9621 9641 T Series Series Series 1600 Series M Series 4400 6400 9500 Series On lt Label gt 4 lt Label gt Green on Red on Greenon I Green On Off lt Label gt lt Label gt Off Off Off E Grey Off User Admin Yes Phone Support Note that support for particular phone models is also dependant on the system software level 188 Avaya IP Office Platform Short Code and Button Action Reference Comments infodev avaya com February 2015 Last Number Redial Analog X 20 Series Y 4100 Series X 6400 Series Y D100 X 1100 Series X 2400 Series Y 1 4400 Series Y 7400 Series X M Series lt 1200 Series X 3600 Series X 4600 Series 1 9040 T Series Y 1400 Series Y 1 3700 Series X 5400 Series Y 9500 Series Y T3 T3 IP Series X 2 1600 Series Y 1 3810 5600 Series Y 1 9600 Series Y 1 Not 1403 1603 4601 4602 5601 and 5602 except where 4602 is supported on Release 2 1 and 3 0DT software 2 Limited support on some specific T3 phone models as detailed below T3 Phones e Classic Comfort icon Displays HFAns DSS Link LED On when active Last Number Redial This function is intend for use with A
208. one Number X Avaya IP Office Platform Short Code and Button Action Reference February 2015 Comments infodev avaya com Busy On Held Default Short Code x Programmable Button Control x Release 1 0 Busy On Held When on busy on held returns busy to new calls when the user has an existing call on hold This short code feature is useful when a user does not want to be distracted by an additional incoming call when they have a call on hold Details Telephone Number Y Y or 1 for on N or 0 for off Default Short Code x Programmable Button Control BusyH Release 1 0 Example Turning Busy on Held on If on when the user has a call on hold new calls receive busy tone ringing if analog or are diverted to Voicemail if enabled rather than ringing the user Note This overrides call waiting when the user has a call on hold Short Code 12 Telephone Number Y Feature BusyOnHeld Example Turning Busy on Held off Another short code must be created to turn the Busy on Held feature off If off when the uses has a call on hold new calls will still get directed to the user Short Code 13 Telephone Number N Feature BusyOnHeld February 2015 Avaya IP Office Platform Short Code and Button Action Reference 17 Comments infodev avaya com Short Code Features Call Intrude This feature allows you to intrude on the existing connected call of the specified target user All call parties are put
209. one Number x Default Short Code x Programmable Button Control Call Park and Page Release 9 0 Call Pickup Any Pick up the first available ringing call Details Telephone Number X Default Short Code Y 30 Programmable Button Control Y PickA See also Call Pickup Extn Call Pickup Group Call Pickup Members Acquire Call Call Pickup Line Call Pickup User Release 1 0 Example Below is an example of the short code setup e Short Code 30 e Feature CallPickupAny February 2015 Avaya IP Office Platform Short Code and Button Action Reference 21 Comments infodev avaya com Short Code Features Call Pickup Extn Pick up a ringing call from a specific extension Details Telephone Number Y Target extension number Default Short Code 32 N Programmable Button Control CpkUp See also Call Pickup Any Call Pickup Group Call Pickup Members Acquire Call Call Pickup Line Call Pickup User Release 1 0 Example This short code is a default within the system configuration N represents the specific extension For example if a user dials 32 201 they will pick up the call coming into extension 201 Short Code 32 N Telephone Number N Feature CallPickupAny Call Pickup Group 22 Pick up a call ringing any hunt group of which the user is a member The user can use this feature even if their membership of the group is currently set as disabled Details Telephone Number x
210. onference Meet Me 34 Conference meet me refers to features that allow a user or caller to join a specific conference by using the conference s ID number either pre set in the control or entered at the time of joining the conference IP500 and IP500 V2 systems require a Preferred Edition license Note Conference Meet Me features can create conferences that include only one or two parties These are still conferences that are using resources from the host system s conference capacity Conference ID Numbers By default ad hoc conferences are assigned numbers starting from 100 for the first conference in progress Therefore for conference Meet Me features specify a number away from this range ensure that the conference joined is not an ad hoc conference started by other users It is no longer possible to join a conference using conference Meet Me features when the conference ID is in use by an ad hoc conference User Personal Conference Number Each user s own extension number is treated as their own personal conference number Only that user is able to start a conference using that number as the conference ID Any one else attempting to start a conference with that number will find themselves Avaya IP Office Platform Short Code and Button Action Reference February 2015 Comments infodev avaya com CW in a conference but on hold until the owner also joins Personal conferences are always hosted on the owner s system
211. onversation and requires Voicemail Pro to be installed An advice of recording warning will be given if configured on the voicemail system The recording is placed in the mailbox specified by the user s Manual Recording Mailbox setting Call recording also requires available conference resources similar to a three party conference Action Advanced Call Call Record Action Data None Default Label Recor or Record Toggles No Status Indication Yes User Admin No Phone Support Note that support for particular phone models is also dependant on the system software level Analog No 20 Series Yes 4100 Series No 6400 Series Yes D100 Yes 1100 Series Yes 2400 Series Yes 1 4400 Series Yes 7400 Series No M Series Yes 1200 Series Yes 3600 Series No 4600 Series Yes 1 9040 Yes T Series Yes 1400 Series Yes 1 3700 Series No 5400 Series Yes 9500 Series Yes T3 T3 IP Series No 1600 Series Yes 1 3810 Yes 5600 Series Yes 1 9600 Series Yes 1 Not 1403 1603 4601 4602 5601 and 5602 except where 4602 is supported on Release 2 1 and 3 0DT software February 2015 Avaya IP Office Platform Short Code and Button Action Reference 129 Comments infodev avaya com Button Programming Actions Call Screening This function is used to enable or disable call screening While enabled when a caller is presented
212. ot supported on Linux based systems For Server Edition this option is only supported on Expansion System V2 units Action Advanced Relay Relay On 196 Avaya IP Office Platform Short Code and Button Action Reference February 2015 Comments infodev avaya com Relay Pulse Action Data Switch number 1 or 2 Default Label Rely or Relay On Toggles No Status Indication No User Admin No Phone Support Note that support for particular phone models is also dependant on the system software level Analog X 20 Series Y 4100 Series X 6400 Series Y D100 1100 Series Y 2400 Series Y 1 4400 Series 7400 Series X M Series Y 1200 Series Y 3600 Series X 4600 Series Y 1 9040 T Series Y 1400 Series Y 1 3700 Series X 5400 Series Y 9500 Series Y T3 T3 IP Series X 1600 Series Y 1 3810 5600 Series 1 9600 Series Y 1 Not 1403 1603 4601 4602 5601 and 5602 except where 4602 is supported on Release 2 1 and 3 0DT software Relay Pulse Closes the specified switch in the system s external output port EXT O P for 5 seconds and then opens the switch This feature is not supported on Linux based systems For Server Edition this option is only supported on Expansion System V2 units Action Advanced Relay Relay Pulse Action Data Switch number 1 or 2 Default Label Relay or Relay Pulse Toggles No Status Indication No Use
213. ount code after pressing the button This option is not supported on XX02 phone modules Default Label Acct or Account Code Toggles No Status Indication No User Admin No Phone Support Note that support for particular phone models is also dependant on the system software level Analog X 20 Series Y 4100 Series X 6400 Series Y D100 X 1100 Series X 2400 Series Y 1 4400 Series 7400 Series X M Series Y 1200 Series X 3600 Series X 4600 Series Y 1 9040 T Series Y 1400 Series Y 1 3700 Series X 5400 Series Y 9500 Series Y T3 T3 IP Series X 2 1600 Series Y 1 3810 5600 Series Y 1 9600 Series Y 1 Not 1403 1603 4601 4602 5601 and 5602 except where 4602 is supported on Release 2 1 and 3 0DT software 2 Limited support on some specific T3 phone models as detailed below T3 Phones e Classic Comfort icon Displays 1234 e DSS Link LED None 206 Avaya IP Office Platform Short Code and Button Action Reference Comments infodev avaya com February 2015 Set Hunt Group Night Service Set Hunt Group Night Service Puts the specified hunt group into Night Service mode Calls to a group set to night service receive busy or are diverted to voicemail if available or are diverted to the group s night service fallback group if set Setting and clearing hunt group night service can be done using either manual controls or using a sys
214. park Call Release 1 0 Example This short code is a default within the system configuration This short code can be used to toggle the feature on off N represents the park slot number in which the call will be parked For example if a user wants to park a call to slot number 9 the user would dial 37 9 The call will be parked there until retrieved by another extension or the original extension Short Code 37 N Telephone Number N Feature ParkCall 20 Avaya IP Office Platform Short Code and Button Action Reference February 2015 Comments infodev avaya com Call Park and Page Call Park and Page Parks the user s current call into the highest park slot number within the range specified on the System Telephony Park amp Page tab in the Central Park Range field For example if the specified Central Park Range is 1XX then the Park amp Page short code would attempt to Park on 199 If the range is 567XX then the call would attempt to Park on 56799 Call Park and Page via short code is primarily useful for phones with no display or phones on which a Call Park operation is seldom performed It provides a way for the user to Central Park in a pre known location If the highest Central Park slot is already in use then the short code Call Park and Page attempt will not be successful In order to perform a Page after a successful Call Park via short code the user must enter a valid Page short code Details Teleph
215. phone Number Y Telephone number Default Short Code y 07 N Programmable Button Control FwdNo See also Forward On Busy Number Release 1 0 Example N represents the forward destination For example if extension 224 wants to set the forwarding number to extension 201 the user can dial 07 201F Avaya IP Office Platform Short Code and Button Action Reference February 2015 Comments infodev avaya com Forward On Busy Number Short Code 07N Telephone Number N Feature ForwardNumber Forward On Busy Number Sets the number to which the user s calls are forwarded when Forward on Busy or Forward on No Answer are on If no Forward on Busy Number is set those functions use the Forward Number This feature does not activate the forwarding it only sets the number for the forwarding destination Details Telephone Number Y Telephone number Default Short Code y 57 N Programmable Button Control Y FwBNo See also Forward Number Release 1 0 Example N represents the extension number to be forwarded to For example if Paul whose extension is 224 wants to set the forwarding number for his Forward on Busy and or Forward on No Answer feature to extension 201 Paul can dial 57 201 followed by the short code for the forwarding function Short Code 57N Telephone Number N Feature ForwardOnBusyNumber Forward On Busy On This feature enables forwarding when the user s extension is busy It use
216. phone display for target selection this is only possible using User buttons on an associate button module The following changes have been made to the indication of user status via BLF busy lamp field indicators such as a User button The status shown for a logged out user without mobile twinning will depend on whether they have Forward Unconditional enabled If they have Forward Unconditional enabled the user is shown as idle e If they do not have Forward Unconditional enabled they will show as if on DND The status shown for a logged out user with mobile twinning will be as follows If there are any calls alerting or in progress through the system to the twinned destination the user status is shown as alerting or in use as appropriate This includes the user showing as busy in use if they have such a call on hold and they have Busy on Held enabled e If the user enables DND through Mobile Call Control or one X Mobile client their status will show as DND e Calls from the system direct to the user s twinned destination number rather than redirected by twinning will not change the user s status Action User Action Data User name enclosed in double quotes Default Label lt the user name gt 224 Avaya IP Office Platform Short Code and Button Action Reference February 2015 Comments infodev avaya com Visual Voice Toggles No Status Indication Yes Status 2400 4600 4400 1400 9600 9608 9621
217. ported on Release 2 1 and 3 0DT software AD Special Function Mark Not supported Provided for CTI emulation only Allows a user to enter a mark character when programming abbreviated dial Action Emulation AD Special Function Mark Action Data None February 2015 Avaya IP Office Platform Short Code and Button Action Reference Comments infodev avaya com 107 Button Programming Actions Default Label Mark Toggles No Status Indication No User Admin No Phone Support Note that support for particular phone models is also dependant on the system software level Analog No 20 Series Yes 4100 Series No 6400 Series Yes D100 No 1100 Series No 2400 Series Yes 1 4400 Series Yes 7400 Series No M Series No 1200 Series No 3600 Series No 4600 Series Yes 1 9040 Yes T Series No 1400 Series Yes 1 1600 Series Yes 1 3700 Series No 3810 Yes 5400 Series Yes 5600 Series Yes 1 9500 Series No 9600 Series No T3 T3 IP Series No 1 Not 1403 1603 2402 4601 4602 5601 and 5602 except where 4602 is supported on Release 2 1 and 3 0DT software AD Special Function Wait Not supported Provided for CTI emulation only Allows a user to enter a Wait for Dial Tone character when programming an abbreviated dial Action Emulation AD Special Function Wait Action Data None Default Label
218. ption Do Not Disturb Exception Add This feature adds a number to the user s Do Not Disturb Exception Numbers List This can be an internal extension number or external ICLID Calls from that number except hunt group calls will ignore the user s Do Not Disturb setting For further details see Do Not Disturb DND Telephone Number Telephone number or ICLID Up to 31 characters For ICLID numbers any prefix added by the system must also be included Default Short Code 10 N Programmable Button Control DNDX See also Do Not Disturb Exception Delete Do Not Disturb On Do Not Disturb Off Example N represents the number to be added to the user s Do Not Disturb Exception List For example when a user has DND turned on and dials 10 4085551234 incoming calls from telephone number 408 555 1234 All other calls except those numbers on the exception list hear busy tones or are redirected to voicemail if available Short Code 10 N Telephone Number N Feature DoNotDisturbExceptionAdd Example In this example the last number received by the user is added to their exception list Short Code 89 Telephone Number L Feature DoNotDisturbExceptionAdd February 2015 Avaya IP Office Platform Short Code and Button Action Reference 47 Comments infodev avaya com Short Code Features Do Not Disturb Exception Delete This feature removes a number from the user s Do Not Disturb Exception List For further details
219. r Admin No Phone Support Note that support for particular phone models is also dependant on the system software level Analog X 20 Series Y 4100 Series X 6400 Series Y D100 1100 Series Y 2400 Series Y 1 4400 Series 7400 Series X M Series Y 1200 Series Y 3600 Series X 4600 Series 1 9040 T Series Y Table continues February 2015 Avaya IP Office Platform Short Code and Button Action Reference 197 Comments infodev avaya com Button Programming Actions 1400 Series 1 3700 Series X 5400 Series Y 9500 Series Y T3 T3 IP Series X 12 1600 Series 1 3810 Y 5600 Series 1 9600 Series Y 1 Not 1403 1603 4601 4602 5601 and 5602 except where 4602 is supported on Release 2 1 and 3 0DT software 2 Limited support on some specific T3 phone models as detailed below T3 Phones e Classic Comfort icon Displays S1 or S2 dependant on switch number DSS Link LED None Resume Call Resume a call previously suspended to the specified ISDN exchange slot The suspended call may be resumed from another phone ISDN Control Unit on the same line Action Advanced Call Resume Call Action Data ISDN Exchange suspend slot number Default Label Resum Toggles No Status Indication No User Admin No Phone Support Note that support for particular phone models is also dependant on the system
220. r No Answer Cancel All Forwarding Enable Internal Forwards Enable Internal Forwards Unconditional Enable Internal Forwards Busy or No Answer Release 3 2 Disable Internal Forward Busy or No Answer This feature turns off the forwarding of internal calls for the user It applies to Forward on Busy and Forward on No Answer Telephone Number No Default Short Code No Programmable Button Control No See also Disable Internal Forwards Disable Internal Forwards Unconditional Cancel All Forwarding Enable Internal Forwards Enable Internal Forwards Unconditional Enable Internal Forwards Busy or No Answer Display Msg Allows the sending of text messages to digital phones on the local system Telephone Number The telephone number takes the format N T where e N is the target extension e T is the text message Note that the before the text and the after the text are required Default Short Code No Programmable Button Control Displ 46 Avaya IP Office Platform Short Code and Button Action Reference February 2015 Comments infodev avaya com Do Not Disturb Exception Add Example Below is a sample of the short code setup When used the target extension will hear a single ring and then see the message If the target extension is on a call then may need to scroll the display to a free call appearance in order to see the text message Short Code 78 N Feature Display Msg Telephone Number N Visitor in Rece
221. re enabling the feature you must ensure that you have complied with all applicable local laws and regulations Failure to do so may result in severe penalties The system support a range of other call intrusion methods in addition to this feature Action Advanced Call Request Coaching Intrusion Action Data None Default Label Request Coach or Request Coaching Intrusion Toggles Yes Status Indication No User Admin No Phone Support Note that support for particular phone models is also dependant on the system software level Analog X 20 Series X 4100 Series X 6400 Series X D100 X 1100 Series X 2400 Series X 4400 Series X 7400 Series X M Series X 1200 Series X 3600 Series X 4600 Series X 9040 X T Series X 1400 Series Y 1 3700 Series X 5400 Series X 9500 Series Y T3 T3 IP Series X 1600 Series 1 3810 X 5600 Series X 9600 Series lt 1 Not 1403 1603 The Request Coaching Intrusion feature exhibits the following behavior A coaching request can be sent to a user or a group e While the request is pending the user can cancel the request by pressing the Request Coach button again Once a coaching session is established the user that initiated the request can include the coach in the call transfer the call to the coach or drop the coach from the call Once a coaching session is established the coach can join the call or steal the call The coach
222. resses Hold the connected call is placed on hold and If there are any available virtual call appearances dial tone is heard This allows the user to make a call or to use short codes that may affect the held or waiting calls The following are some of the default short codes that can be used e 26 Clear CW Drop the previous call and answer the waiting call e 52 Clear Call Drop the previous call 47 Conference Add Start a conference between the user and any held calls e Else if there is a call waiting that call is answered e Else if there is a call on hold that call is reconnected If the user presses Release or Drop or goes on hook during a call the current call is ended and the user s phone returns to idle If there is a waiting call it starts ringing The user can answer the call by going off hook or pressing Hold With the phone idle If the user goes off hook The first alerting call appearance is answered if any e Else the first idle call appearance is seized and the user hears dial tone e The user can press Holdto switch between virtual call appearances This will answer or retrieve any call on next virtual call appearance or else hear dial tone to make a call With the phone idle but a call alerting 112 Avaya IP Office Platform Short Code and Button Action Reference February 2015 Comments infodev avaya com Going off hook or pressing Hold will answer the call When all the users virtual cal
223. ries X T Series Y 1 Not 1603 4601 4602 5601 and 5602 February 2015 Avaya IP Office Platform Short Code and Button Action Reference 191 Comments infodev avaya com Button Programming Actions Monitor Analogue Trunk MWI Enables a user to receive message waiting indicator MWI signals from analog trunks terminating on the ATM4U V2 card MWI is a telephone feature that turns on a visual indicator on a telephone when there are recorded messages Action Advanced Voicemail Monitor Analogue Trunk MWI Action Data The line appearance ID of the analog line for which MWI will be received Default Label Trunk MWI Toggles No Status Indication No User Admin No Off Hook Station Enables the user s extension to be controlled by an application for example SoftConsole Calls can then be answered and cleared through the application without having to manually go off or on hook Requires the phone to support full handsfree operation Action Advanced Miscellaneous Off Hook Station Action Data None Default Label OHStn Toggles Yes Status Indication Yes Status 2400 5400 4600 5600 1400 9600 9608 9611 9621 9641 T Series Series Series 1600 Series M Series 4400 6400 9500 Series On lt Label gt 4 lt Label gt Green on Red on Greenon I Green On Off lt Label gt lt Label gt Off Off Off E Grey Off User Admin No Phone
224. ries X M Series Y 1200 Series X 3600 Series X 4600 Series Y 1 9040 T Series Y 1400 Series Y 1 3700 Series X 5400 Series Y 9500 Series Y T3 T3 IP Series X 2 Avaya IP Office Platform Short Code and Button Action Reference February 2015 Comments infodev avaya com Set Absent Text 1600 Series 1 3810 5600 Series 1 9600 Series 1 Not 1403 1603 4601 4602 5601 and 5602 except where 4602 is supported on Release 2 1 and 3 0DT software 2 Limited support on some specific T3 phone models as detailed below T3 Phones e Classic Comfort icon Displays 4 e DSS Link LED On when active Set Absent Text This feature can be used to select the user s current absence text This text is then displayed to internal callers who have suitable display phones or applications It doesn t changes the users status The absence text message is limited to 128 characters Note however that the amount displayed will depend on the caller s device or application The text is displayed to callers even if the user has forwarded their calls or is using follow me Absence text is supported across a multi site network Note The user still has to select Set or Clear on their phone to display or hide the text Action Advanced Set Set Absent Text Action Data The telephone number should take the format y n text where e y O or 1 to turn this feature off or on repesctively
225. ries Yes 1 1200 Series No 3600 Series No 4600 Series Yes 9040 Yes T Series Yes 1 1400 Series Yes 3700 Series No 5400 Series Yes 9500 Series Yes T3 T3 IP Series 1 No 1600 Series Yes 3810 Yes 5600 Series Yes 9600 Series Yes 1 1 1 Not 1403 1603 4601 4602 5601 and 5602 except where 4602 is supported on Release 2 1 and 3 0DT software Dial Intercom Automatic intercom functions allow you to call an extension and have the call automatically answered on speaker phone after 3 beeps The extension called must support a handsfree speaker If the extension does not have a handsfree microphone then the user must use the handset if they want to talk If the extension is not free when called the call is presented as a normal call on a call appearance button if available This feature can be used as part of handsfree announced transfers Action Emulation Dial Intercom Action Data User number or name or blank for number entry when pressed On large display phones if configured without a preset target this type of button will display an interactive button menu for target selection Default Label Idial or Auto Intercom Toggles No Status Indication No User Admin No Phone Support Note that support for particular phone models is also dependant on the system software level February 2015 Avaya IP Office Platform Short Code and Button Action Reference 153 Comments infodev
226. ries Yes D100 No 1100 Series No 2400 Series Yes 4400 Series Yes 7400 Series No M Series No 1 1200 Series No 3600 Series No 4600 Series Yes 9040 Yes T Series No 1 1400 Series Yes 3700 Series No 5400 Series Yes 9500 Series No T3 T3 IP Series 1 No 1600 Series Yes 3810 Yes 5600 Series Yes 9600 Series No 1 1 1 Not 1403 1603 2402 4601 4602 5601 and 5602 except where 4602 is supported on Release 2 1 and 3 0DT software Forward Hunt Group Calls On Forward the user s hunt group calls internal and external This function only works when forward unconditional is also on and uses the same forwarding number as forward unconditional This option is only applied for calls to Sequential and Rotary type hunt groups Calls from other hunt group types are not presented to the user when they have Forward Unconditional active Note also that hunt group calls cannot be forwarded to another hunt group Action Advanced Forward Forward Hunt Group Calls On Action Data None Default Label FwdH or Fwd HG Calls Toggles Yes Status Indication Yes 2400 5400 4600 5600 1400 9600 9608 9611 9621 9641 T Series Series Series 1600 Series M Series 4400 6400 9500 Series Table continues 172 Avaya IP Office Platform Short Code and Button Action Reference February 2015 Comments infodev avaya com Forward Number On Off Mi Green amp
227. rnal output EXT O P port Details Telephone Number Y Switch number 1 or 2 Default Short Code 40 Switch 1 43 Switch 2 Programmable Button Control Rely See also Relay On Relay Pulse Release 1 0 Example This short code is a default within the system configuration This short code is useful for companies that have external devices such as door controls connected to the system Based on this sample short code a user dialing 43 is opening switch number 2 to activate an external device Short Code 43 February 2015 Avaya IP Office Platform Short Code and Button Action Reference 71 Comments infodev avaya com Short Code Features Telephone Number 2 Feature RelayOff Relay Pulse This feature closes the specified switch in the system s external output EXT O P port for 5 seconds and then opens the switch Details Telephone Number Y Switch number 1 or 2 Default Short Code Y 41 Switch 1 44 Switch 2 Programmable Button Control Relay See also Relay On Relay Off Release 1 0 Example This short code is a default within the system configuration This short code is useful for companies that have external devices such as door controls connected to the system Based on this sample short code a user dialing 44 is opening switch number 2 to activate an external device Short Code 44 Telephone Number 2 Feature RelayPulse Resume Call 72 Resume a call previou
228. rogrammed through the system configuration This control allows the user to disable that membership They will no longer receive calls to that hunt group until their membership is enabled again Action Advanced Hunt Group Hunt Group Disable Action Data Group number or blank for all groups of which the user is a member Default Label HGDis Toggles No Status Indication No User Admin No Phone Support Note that support for particular phone models is also dependant on the system software level Analog X 20 Series Y 4100 Series X 6400 Series Y D100 X 1100 Series X 2400 Series Y 1 4400 Series 7400 Series X M Series X 1200 Series X 3600 Series X 4600 Series Y 1 9040 T Series X 1400 Series 1 3700 Series X 5400 Series Y 9500 Series X T3 T3 IP Series X 1600 Series 1 3810 5600 Series 1 9600 Series X 1 Not 1403 1603 2402 4601 4602 5601 and 5602 except where 4602 is supported on Release 2 1 and 3 0DT software Inspect Not supported Provided for CTI emulation only Allows users on display phones to determine the identification of held calls Allows users on an active call to display the identification of incoming calls Action Emulation Inspect Action Data None Default Label Inspt Toggles No Status Indication No User Admin No February 2015 Avaya IP Office Platform Short Code and Button Action Reference 18
229. rt Code x Programmable Button Control ICSeq See also Set Ringback Seq Set Inside Call Seq Release 1 0 Example This Short Code allows a user to change their inside call pattern N represents the number corresponding to the Call Sequence the user wishes to choose the numbering starts at O selecting Default Ring 1 selects Ring Normal 2 selects RingType1 etc For example if a user wants to set her his internal ring pattern to RingType1 the user would dial 80 2 because 2 corresponds to RingType1 This short code is useful for distinguishing an external call from an internal one simply by the ring tone Short Code 80 N Avaya IP Office Platform Short Code and Button Action Reference February 2015 Comments infodev avaya com Set Mobile Twinning Number Telephone Number N Feature SetinsideCallSeq Set Mobile Twinning Number This short code feature can be used to set a mobile twinning number The destination can be any external number the user is able to dial normally It should include any prefix if necessary Details Telephone Number Twinning destination Default Short Code x Programmable Button Control x See also Set Mobile Twinning On Set Mobile Twinning Off Mobile Twinned Call Pickup Release 3 2 Set Mobile Twinning On This short code feature turns on the user s mobile twinning It requires a mobile twinning number to have been set for the user That can be done through using the S
230. rt for particular phone models is also dependant on the system software level Analog X 20 Series Y 4100 Series X 6400 Series D100 X 1100 Series X 2400 Series Y 1 4400 Series 7400 Series M Series Y 1200 Series X 3600 Series X 4600 Series Y 1 9040 T Series Y 1400 Series Y 1 3700 Series X 5400 Series Y 9500 Series T3 T3 IP Series X 1600 Series Y 1 3810 5600 Series Y 1 9600 Series 1 Not 1403 1603 4601 4602 5601 and 5602 except where 4602 is supported on Release 2 1 and 3 0DT software February 2015 Avaya IP Office Platform Short Code and Button Action Reference 185 Comments infodev avaya com Button Programming Actions Hunt Group Enable An individual users membership of any particular hunt groups is programmed through the system configuration This control allows the user to enable or disable that membership While enabled the user can receive hunt group calls when logged in In addition to the lamp indication below phones display G when any group membership is enabled Action Advanced Hunt Group Hunt Group Enable Action Data Group number or name or blank for all groups of which the user is a member Default Label HGEna or HG Enable Toggles Yes Status Indication Yes Required Status 2400 5400 4600 5600 1400 9600 9608 9611 9621 9641 T Series Series Series 1600 Series M Series 4400 6400 9500 S
231. rt on some specific T3 phone models as detailed below T3 Phones e Classic Comfort icon Displays lt followed by the user name e DSS Link LED On when active February 2015 Avaya IP Office Platform Short Code and Button Action Reference Comments infodev avaya com 169 Button Programming Actions Follow Me Here Cancel Cancels any Follow Me Here set on the specified extension Only works if entered at the extension to which the extension s calls are being sent by the follow me action Action Advanced Follow Me Follow Me Here Cancel Action Data User number or blank for number entry when pressed If a user name or user number has been entered in the Action Data field when the interactive menu opens press Enterto deactivate Follow Me Here for the number displayed on the screen On large display phones if configured without a preset target this type of button will display an interactive button menu for target selection Default Label Here or Follow Me Here Toggles No Status Indication No User Admin No Phone Support Note that support for particular phone models is also dependant on the system software level Analog No 20 Series Yes 4100 Series No 6400 Series Yes D100 Yes 1100 Series Yes 2400 Series Yes 4400 Series Yes 7400 Series No M Series Yes 1 1200 Series Yes 3600 Series No 4600 Series Yes 9040 Yes T Series Yes 1 1400 Series Ye
232. rt on some specific T3 phone models if detailed below Call Waiting Off Switches call waiting off for the user This button function is obsolete The Call Waiting On button function toggles on off and indicates current status Action Advanced Call Call Waiting Off Action Data None Default Label CWOff Toggles No Status Indication No User Admin No Phone Support Note that support for particular phone models is also dependant on the system software level Analog No 20 Series Yes 4100 Series No 6400 Series Yes D100 No 1100 Series No 1200 Series No 2400 Series Yes 1 3600 Series No 4400 Series Yes 4600 Series Yes 1 7400 Series No 9040 Yes M Series No T Series No 1400 Series Yes 1 3700 Series No 5400 Series Yes 9500 Series No T3 T3 IP Series No 2 1600 Series Yes 1 3810 Yes 5600 Series Yes 1 9600 Series No 1 Not 1403 1603 2402 4601 4602 5601 and 5602 except where 4602 is supported on Release 2 1 and 3 0DT software 2 May have limited support on some specific T3 phone models if detailed below Call Waiting On Enables call waiting on the user s extension When the user is on a call and another call arrives they will hear a call waiting tone February 2015 Avaya IP Office Platform Short Code and Button Action Reference 133 Comments infodev avaya com Button Pr
233. ry 2015 Comments infodev avaya com Change Login Code Default Short Code x Programmable Button Control RBak See also Ring Back When Free Release 1 0 Example Cancel Ring Back When Free This example Short Code will cancel Ring Back When Free on the specified extension N represents the target extension from which you have set a ring back For example if Paul has set a ring back on extension 201 he must dial 84 201 to cancel that ring back request Short Code 84 N Telephone Number N Feature CancelRingBackWhenFree Change Login Code Allows a user to change their login code The login code must meet the Login Code Complexity requirements defined on the Manager System Telephony tab Details Telephone Number Y The user s current and new log in codes separated by a see the examples below Default Short Code x Programmable Button Control x Example The user has a Login Code of 1234 and wants to change it to 5678 To use the short code below the user must dial 60 1234 5678 Short Code 60 N Telephone Number N Feature Change Login Code Example For a user with no login code currently set they can still use the short code to set a login code For example using the short code created above to set their login code to 1234 they should dial 60 1234 Example February 2015 Avaya IP Office Platform Short Code and Button Action Reference 29 Comments infodev avaya com Short Code
234. ry 2015 Comments infodev avaya com Dial Direct Hot Line want to talk If the extension is not free when called the call is presented as a normal call on a call appearance button if available Details Telephone Number Y Extension number Default Short Code x Programmable Button Control Dirct See also Dial Paging Release 1 0 Example This allows the extension specified to be automatically answered N represents the extension that will be forced to automatically answer For example when a user dials 83 201 extension 201 will be forced to automatically answer the call Short Code 83 N Telephone Number N Feature DialDirect Dial Direct Hot Line When the line appearance button is mapped to a short code using the DialDirectHotLine short code feature no secondary dial tone is generated and the number is dialed directly This feature should not be confused with the hot line feature enabled using D short codes Details Telephone Number Y Default Short Code x Programmable Button Control x Release 3 0 to 4 0 8 0 Example Below is a sample short code using the DialDirectHotLine feature The short code 83 should then be set as the prefix for the particular line required Short Code 83 Telephone Number Feature DialDirectHotLine February 2015 Avaya IP Office Platform Short Code and Button Action Reference 39 Comments infodev avaya com Short Code Features Dial Emergency
235. ry 2015 Avaya IP Office Platform Short Code and Button Action Reference 7 Comments infodev avaya com Contents S t Ringback SEQ renei eg ei ea aiad cas Peg ee poeta ea eee eden edie eee Foie E ee deco 81 Sel Time Prol 82 O nn A a 83 Shutdown Embedded Voicemalsdi a a a aa E E 84 Stamp l Ogi aoea ea ee aTa ee A 85 Startup Embedded Volcan ia 85 Suspend Callas il 85 Suspend A maacdosabonanuesbaendtassatnccuceeteuadeoaeas 86 Start After Gall Co dame een ee nt ren ind 86 Toggle Call rt AAA emery ee a ee eae 87 Unpark Gal A e A 87 Voicemail COG egos cirs astern ecto cctnitetdbams doe eaea a a E ena eai a aaa idadaan iaa 88 A EE 90 Voicemail Oia E E a A E 90 Voicemail OM det datas ene aaa ra A 91 V icemail Ringback ridad 91 Voicemail Ringback Oise cios 92 MUS PG ci ditiasa 93 Chapter 3 Button Programming ActiONS oooooooccccnnccccccccnnnnnnnnnnnnnnnnnnnnnnnnnnncnnnnnnnnnnnnn 94 A A 102 Abbreviated Dial PASS A aaia 102 Abbreviated Dial Program cos orita 103 Abbreviated Dial Ode 104 Account Code EU Yass ace seeds ee ee ce 104 PCD Agent SIAL SU articles 105 AGUS COULD A A o aud 106 AQUI Gall is 107 AD Special FUNCIONS aiii 107 AD Special Function Mar cheese sae asses watienteencueccaecceae et ee eee eee 107 AD Sp cial F nction Wall scicsdccsoentne senno taena aiaa aa ee E aa a a aia E 108 ASUS SS On ee ae ee ate aces ae is 109 A er Gall Worst ipod 110 A O cua S E AEEA AEEA 111 Automatic Callback acne ita 113 A t ma
236. s Acquire Call Call Pickup Line Release 4 0 Example N represents the specific user Short Code 89 N Telephone Number N Feature CallPickupUser Call Queue 24 Queue the current call to the destination phone even when the destination phone is busy This is the same as a transfer except it allows you to transfer to a busy phone Details Telephone Number Y Target extension number Avaya IP Office Platform Short Code and Button Action Reference February 2015 Comments infodev avaya com Call Record Default Short Code y 33 N Programmable Button Control Queue Release 1 0 Example Below is an example of the short code setup N represents the extension the caller wishes to queue for For example if a user dials 33 201 while connected to a caller this caller will be queued for extension 201 Short Code 33 N Telephone Number N Feature CallQueue Call Record This feature allows you to record a conversation To use this requires Voicemail Pro Refer to your local regulations in relation to the recording of calls This feature uses system conference resources If insufficient conference resource are available it will not be possible to use this feature Release 4 0 The system provides privacy features that allow users to indicate that a call should not be recorded See Private Calls Details Telephone Number Y Target extension number Default Short Code x Programmable Button
237. s Y 9500 Series T3 T3 IP Series X 1600 Series Y 1 3810 5600 Series Y 1 9600 Series 1 Not 1403 1603 4601 4602 5601 and 5602 except where 4602 is supported on Release 2 1 and 3 0DT software Forward On No Answer Off Switches forward on no answer off This button function is obsolete as Forward On No Answer On can be used to switch forward on no answer on off and provides status indication Action Advanced Forward Forward on No Answer Off Avaya IP Office Platform Short Code and Button Action Reference Comments infodev avaya com February 2015 Forward On No Answer On Action Data None Default Label FWNOf Toggles No Status Indication No User Admin No Phone Support Note that support for particular phone models is also dependant on the system software level Analog X 20 Series Y 4100 Series X 6400 Series D100 X 1100 Series X 2400 Series Y 1 4400 Series 7400 Series M Series X 1200 Series X 3600 Series X 4600 Series Y 1 9040 T Series X 1400 Series Y 1 3700 Series X 5400 Series Y 9500 Series T3 T3 IP Series X 1600 Series Y 1 3810 5600 Series Y 1 9600 Series 1 Not 1403 1603 2402 4601 4602 5601 and 5602 except where 4602 is supported on Release 2 1 and 3 0DT software Forward On No Answer On Switches forward on no answer on off The time used to determine the call as unanswered is the
238. s 3700 Series No 5400 Series Yes 9500 Series Yes T3 T3 IP Series 1 No 1600 Series Yes 3810 Yes 5600 Series Yes 9600 Series Yes 1 1 1 Not 1403 1603 4601 4602 5601 and 5602 except where 4602 is supported on Release 2 1 and 3 0DT software Follow Me To Leaving the extension blank prompts the user to enter the extension to which their calls should be redirected User s with a log in code will be prompted to enter that code when using this function Action Advanced Follow Me Follow Me To Action Data User name or user number or blank for number entry when pressed Avaya IP Office Platform Short Code and Button Action Reference Comments infodev avaya com February 2015 Forward Hunt Group Calls Off If a user name or user number has been entered in the Action Data field when the interactive menu opens press Enterto activate Follow Me To for the number displayed on the screen On large display phones if configured without a preset target this type of button will display an interactive button menu for target selection Default Label FolTo or Follow Me To Toggles Yes Status Indication Yes On off status indication is provided if the button is programmed with a user name or number User Admin No Status 2400 5400 4600 5600 1400 9600 9608 9611 9621 9641 T Series Series Series 1600 Series M Series 4400 6400 9500 Series On
239. s current call on hold and answers the waiting call This function is not supported on phones which have multiple call appearance buttons set Action Advanced Hold Hold CW Action Data None Default Label HoldCW Toggles No Status Indication No User Admin No Phone Support Note that support for particular phone models is also dependant on the system software level 184 Avaya IP Office Platform Short Code and Button Action Reference February 2015 Comments infodev avaya com Hold Music Analog X 20 Series Y 4100 Series X 6400 Series D100 X 1100 Series X 2400 Series Y 1 4400 Series Y 7400 Series M Series X 1200 Series X 3600 Series X 4600 Series Y 1 9040 T Series X 1400 Series Y 1 3700 Series X 5400 Series Y 9500 Series T3 T3 IP Series X 1600 Series Y 1 3810 5600 Series Y 1 9600 Series 1 Not 1403 1603 2402 4601 4602 5601 and 5602 except where 4602 is supported on Release 2 1 and 3 0DT software Hold Music This feature allows the user to listen to the system s music on hold See Music On Hold for more information Action Advanced Hold Hold Music Action Data Optional Systems can support multiple hold music sources However only the system source is supported for Hold Music buttons Default Label Music or Hold Music Toggles No Status Indication No User Admin No Phone Support Note that suppo
240. s in addition to this feature Action Advanced Call Call Intrude Action Data User number or blank for entry when pressed On large display phones if configured without a preset target this type of button will display an interactive button menu for target selection Default Label Intru or Intrude Toggles No Status Indication No User Admin No Phone Support Note that support for particular phone models is also dependant on the system software level Analog No 20 Series Yes 4100 Series No 6400 Series Yes D100 No 1100 Series No 2400 Series Yes 4400 Series Yes 7400 Series No M Series Yes 1 1200 Series No 3600 Series No 4600 Series Yes 9040 Yes T Series Yes 1 1400 Series Yes 3700 Series No 5400 Series Yes 9500 Series Yes T3 T3 IP Series 1 No 1600 Series Yes 3810 Yes 5600 Series Yes 9600 Series Yes 1 1 1 Not 1403 1603 4601 4602 5601 and 5602 except where 4602 is supported on Release 2 1 and 3 0DT software Call List This function is only supported for T3 phones It provides access to a list of received calls Action Advanced Call Call List Action Data None Default Label LIST Toggles No Status Indication Yes Required User Admin No February 2015 Avaya IP Office Platform Short Code and Button Action Reference 119 Comments infodev avaya com Button Programming Actions Phone Support This function is only supporte
241. s the Forward Number destination or if set the Forward on Busy Number destination If the user has call appearance buttons programmed the system will not treat them as busy until all the call appearance buttons are in use Release 3 2 Forward Internal User Forwarding can also be used to control whether internal calls are forwarded Details February 2015 Avaya IP Office Platform Short Code and Button Action Reference 57 Comments infodev avaya com Short Code Features Telephone Number x Default Short Code Y 03 Programmable Button Control FwBOn See also Forward On Busy Off Cancel All Forwarding Enable Internal Forward Busy or No Answer Release 1 0 Example Below is a sample of the short code setup Short Code 03 Feature ForwardOnBusyOn Forward On Busy Off This feature cancels forwarding when the user s extension is busy Details Telephone Number x Default Short Code 04 Programmable Button Control Y FwBOf See also Forward On Busy On Cancel All Forwarding Release 1 0 Example Below is a sample of the short code setup Short Code 04 Feature ForwardOnBusyOff Forward On No Answer On 58 This feature enables forwarding when the user s extension is not answered within the period defined by their No Answer Time It uses the Forward Number destination or if set the Forward on Busy Number destination Forward Internal User Forwarding can also be used to control whe
242. se accompanying or applicable to the Software Shrinkwrap License Heritage Nortel Software Heritage Nortel Software means the software that was acquired by Avaya as part of its purchase of the Nortel Enterprise Solutions Business in December 2009 The Heritage Nortel Software currently available for license from Avaya is the software contained within the list of Heritage Nortel Products located at http support avaya com Licenselnfo under the link Heritage Nortel Products or such successor site as designated by Avaya For Heritage Nortel Software Avaya grants You a license to use Heritage Nortel Software provided hereunder solely to the extent of the authorized activation or authorized usage level solely for the purpose specified in the Documentation and solely as embedded in for execution on or for communication with Avaya equipment Charges for Heritage Nortel Software may be based on extent of activation or use authorized as specified in an order or invoice Copyright Except where expressly stated otherwise no use should be made of materials on this site the Documentation Software Hosted Service or hardware provided by Avaya All content on this site the documentation Hosted Service and the product provided by Avaya including the selection arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui g
243. sed to answer and make calls Users with multiple call appearance buttons can handle multiple calls Call appearance functions assigned to buttons that do not have status lamps or icons are automatically disabled until the user logs in at a phone with suitable buttons Appearance buttons can be set with a ring delay if required or to not ring This does not affect the visual alerting displayed next to the button The delay uses the user s Ring Delay User Telephony Multi line Options setting Details Action Appearance Appearance Action Data Optional text label Default Label a Toggles No Status Indication Yes required See Call Appearance Button Indication in Administering IP Office with Manager User Admin No Phone Support Note that support for particular phone models is also dependant on the system software level Analog No 20 Series No 4100 Series Yes 1 6400 Series Yes DM100 No 1100 Series No 2400 Series Yes 4400 Series Yes 7400 Series Yes 1 M Series Yes 1 1200 Series No 3600 Series Yes 5400 Series Yes 9040 Yes T Series Yes 1 1400 Series Yes 3700 Series No 4600 Series Yes 9500 Series Yes T3 T3 IP Series No February 2015 Avaya IP Office Platform Short Code and Button Action Reference 111 Comments infodev avaya com Button Programming Actions 1600 Series Yes 3810
244. see Do Not Disturb DND Details Telephone Number Telephone number or ICLID Default Short Code 11 N Programmable Button Control Y DNDX See also Do Not Disturb Exception Add Do Not Disturb On Do Not Disturb Off Release 1 0 Example N represents the number to be deleted from the user s Do Not Disturb Exception List For example when a user has DND turned on and the telephone number 408 555 1234 in their Do Not Disturb Exception List dialing 10 4085551234 will remove this phone number from the list Incoming calls from 408 555 1234 will no longer be allowed through instead they will hear busy tone or be redirected to voicemail if available Short Code 11 N Telephone Number N Feature DoNotDisturbExceptionDel Do Not Disturb On 48 This feature puts the user into Do Not Disturb mode When on all calls except those from numbers in the user s exception list hear busy tones or are redirected to voicemail if available For further details see Do Not Disturb DND Details Telephone Number x Default Short Code Y 08 Programmable Button Control DNDOn See also Do Not Disturb Off Do Not Disturb Exception Add Do Not Disturb Exception Delete Release 1 0 Example Below is a sample of the short code setup Short Code 08 Avaya IP Office Platform Short Code and Button Action Reference February 2015 Comments infodev avaya com Do Not Disturb Off Feature DoNotDisturbOn
245. sent Text Set Hunt Group Night Service Time of Day Timer Twinning The Feature 1 process is started for assigning Abbreviated Dial button If 1 is entered as the telephone number allows user programming of the following system functions Abbreviated Dial Group CPark User Flash Hook The Feature 6 process is started for setting the ring type If 2 is entered the button can be used for viewing details of the control unit type and its software version This option is available If the user has a log in code set they will be prompted to enter that code System phone users can also use the button to manually set the system s date and time The option 3 is used with M Series and T Series sets to enable display contrast control Default Label Admin or Self Administer Toggles No Status Indication No User Admin Yes Not used Phone Support Note that support for particular phone models is also dependant on the system software level Analog X 3600 Series X 4600 Series 1 9040 T3 T3 IP Series Y 2 1400 Series Y 3700 Series X 5400 Series 1 9500 Series Y 1600 Series lt February 2015 3810 5600 Series 1 9600 Series Y Table continues Avaya IP Office Platform Short Code and Button Action Reference 203 Comments infodev avaya com Button Programming Actions 20 Series Y 4100 Seri
246. ser Admin No Phone Support Note that support for particular phone models is also dependant on the system software level Analog X 20 Series Y 4100 Series X 6400 Series Y D100 X 1100 Series X 2400 Series Y 1 4400 Series 7400 Series X M Series Y 1200 Series X 3600 Series X 4600 Series Y 1 9040 T Series Y 1400 Series Y 1 3700 Series X 5400 Series Y 9500 Series Y T3 T3 IP Series X Avaya IP Office Platform Short Code and Button Action Reference February 2015 Comments infodev avaya com Group Listen On 1600 Series Y 1 3810 5600 Series 1 9600 Series 1 Not 1403 1603 4601 4602 5601 and 5602 except where 4602 is supported on Release 2 1 and 3 0DT software Group Listen On Using group listen allows callers to be heard through the phone s handsfree speaker but to only hear the phone s handset microphone This enables listeners at the user s phone to hear the connected party whilst limiting the connected party to hear only what is communicated via the phone handset When group listen is enabled it modifies the handsfree functionality of the user s phone in the following manner When the user s phone is placed in handsfree speaker mode the speech path from the connected party is broadcast on the phone speaker but the phone s base microphone is disabled The connected party can only hear speech delivered via the pho
247. sly suspended to the specified ISDN exchange slot The suspended call may be resumed from another phone ISDN Control Unit on the same line Details Telephone Number Y Exchange suspend slot number Default Short Code 23 N A Law only not on Server Edition Programmable Button Control 4 Resum See also Suspend Call Release 1 0 Example Avaya IP Office Platform Short Code and Button Action Reference February 2015 Comments infodev avaya com Retrieve Call Below is sample short code using the Resume Call feature N represents the exchange slot number from which the call has been suspended For example if a user has suspended a call on slot number 4 this user can resume that call by dialing 23 4 Short Code 23 N Telephone Number N Feature ResumeCall Retrieve Call Retrieves a call previously held to a specific ISDN exchange slot Details Telephone Number Exchange hold slot number Default Short Code 25 N A Law only not on Server Edition Programmable Button Control Y Retriv See also Hold Call Release 1 0 Example Below is sample short code using the Retrieve Call feature N represents the exchange slot number from which the call has been placed on hold For example if a user has placed a call hold on slot number 4 the user can resume that call by dialing 25 4 Short Code 25 N Telephone Number N Feature RetrieveCall Ring Back When Free This feature sets a ri
248. software level 220 Avaya IP Office Platform Short Code and Button Action Reference Comments infodev avaya com Analog X 20 Series Y 4100 Series X 6400 Series Y D100 X 1100 Series X 2400 Series Y 1 4400 Series 7400 Series X M Series X 1200 Series X 3600 Series X 4600 Series 1 9040 T Series X Table continues February 2015 Twinning 1400 Series Y 1 3700 Series X 5400 Series Y 9500 Series X T3 T3 IP Series X 1600 Series Y 1 3810 5600 Series Y 1 9600 Series X 1 Not 1403 1603 2402 4601 4602 5601 and 5602 except where 4602 is supported on Release 2 1 and 3 0DT software Twinning This action can be used by user s setup for mobile twinning This action is not used for internal twinning While the phone is idle the button allows the user to set and change the destination for their twinned calls It can also be used to switch mobile twinning on off and indicates the status of that setting When a call has been routed by the system to the user s twinned destination the Twinning button can be used to retrieve the call at the user s primary extension In configurations where the call arrives over an IP trunk and the outbound call is on an IP trunk multi site network may optimise the routing and in this case the button may not be usable to retrieve the call For user s setup for one X Mobile Client changes to their Mobile
249. t Label gt Off Off Off E Grey Off User Admin No Phone Support Note that support for particular phone models is also dependant on the system software level Analog No 1100 Series No 20 Series Yes 2400 Series Yes 1 4100 Series No 4400 Series Yes 6400 Series Yes 7400 Series No D100 No M Series No 1200 Series No February 2015 3600 Series No 4600 Series Yes 1 9040 Yes T Series No Table continues Avaya IP Office Platform Short Code and Button Action Reference 109 Comments infodev avaya com Button Programming Actions 1400 Series Yes 1 3700 Series No 5400 Series Yes 9500 Series Yes T3 T3 IP Series No 1600 Series Yes 1 3810 Yes 5600 Series Yes 1 9600 Series Yes 1 Not 1403 1603 4601 4602 5601 and 5602 except where 4602 is supported on Release 2 1 and 3 0DT software After Call Work This button is used by users configured as a Customer Call Reporter CCR Agent User Telephony Supervisor Settings and working with the CCR application It shows the CCR agent their current After Call Work ACW status and allow them to manually change status While in ACW state the agent will not receive hunt group calls CCR Agents can be automatically put into and taken out of ACW by the system if the user is configured for Automatic After Call Work User Telephony
250. t where 4602 is supported on Release 2 1 and 3 0DT software February 2015 Avaya IP Office Platform Short Code and Button Action Reference Comments infodev avaya com 175 Button Programming Actions Forward On Busy On Enables forwarding when the user s extension is busy For users with call appearance buttons they will only return busy when all call appearance buttons are in use Uses the Forward Number as its destination unless a separate Forward on Busy Number is set Forward Internal User Forwarding can also be used to control whether internal calls are forwarded Action Advanced Forward Forward on Busy On Action Data None Default Label FwBOn or Fwd Busy Toggles Yes Status Indication Yes Status 2400 5400 4600 5600 1400 9600 9608 9611 9621 9641 T Series Series Series 1600 Series M Series 4400 6400 9500 Series On lt Label gt 4 lt Label gt Green on Red on Greenon I Green A0n Off lt Label gt lt Label gt Off Off Off E Grey Off User Admin No Phone Support Note that support for particular phone models is also dependant on the system software level Analog X 20 Series Y 4100 Series X 6400 Series D100 X 1100 Series X 2400 Series Y 1 4400 Series Y 7400 Series M Series lt 1200 Series X 3600 Series X 4600 Series 1 9040 T Series Y 1400 Series Y 1 3700 Series X 5400 Serie
251. ted The number is then incremented after each time the function is used in a cycle between 000 and 999 Alternately if required a specific stamp number can be assigned to the button or short code being used for the feature Details Telephone Number Optional If not set a number in the sequence 000 to 999 is automatically used If set the number set is used Default Short Code 55 Programmable Button Control Stamp Log Release 8 1 Startup Embedded Voicemail Restarts the Embedded Voicemail service provided by an Avaya Memory in a control unit Details Telephone Number X Default Short Code x Programmable Button Control X Release 6 0 Suspend Call This feature uses the Q 931 Suspend facility It suspends the incoming call at the ISDN exchange freeing up the ISDN B channel The call is placed in exchange slot 0 if a slot number is not specified Details Telephone Number Y Exchange slot number or blank slot 0 February 2015 Avaya IP Office Platform Short Code and Button Action Reference 85 Comments infodev avaya com Short Code Features Default Short Code x Programmable Button Control Suspe See also Resume Call Release 1 0 Suspend CW This feature uses the Q 931 Suspend facility Suspends the incoming call at the ISDN exchange and answer the call waiting The call is placed in exchange slot 0 if a slot number is not specified Only available when supported by the ISDN excha
252. tem time profile The use of both methods to control the night service status of a particular hunt group is not supported This function is not supported between systems in a multi site network It can only be used by a user currently logged onto the same system as hosting the hunt group Action Advanced Set Set Hunt Group Night Service Action Data Hunt group extension number Release 4 0 If left blank the button will affect all hunt groups of which the user is a member The Set Hunt Group Night Service and Clear Hunt Group Night Service short code and button features can be used to switch an SSL VPN service off or on respectively The service is indicated by setting the service name as the telephone number or action data Do not use quotation marks Default Label HGNS or HG Night Service Toggles Yes Status Indication Yes Required If the button is blank no specific hunt group it will indicate on if any one of the hunt groups of which the user is a member is set to night service If the button is set for multiple hunt groups it will indicate on if any one of those groups is set to night service Status 2400 5400 4600 5600 1400 9600 9608 9611 9621 9641 T Series Series Series 1600 Series M Series 4400 6400 9500 Series On lt Label gt 4 lt Label gt Green on Redon Greenon Green amp On Off lt Label gt lt Label gt Off Off Off E Grey Off User Admin No
253. that You are being victimized by Toll Fraud and You need technical assistance or support call Technical Service Center Toll Fraud Intervention Hotline at 1 800 643 2353 for the United States and Canada For additional support telephone numbers see the Avaya Support website http support avaya com or such successor site as designated by Avaya Suspected security vulnerabilities with Avaya products should be reported to Avaya by sending mail to securityalerts avaya com Trademarks The trademarks logos and service marks Marks displayed in this site the Documentation Hosted Service s and product s provided by Avaya are the registered or unregistered Marks of Avaya its affiliates or other third parties Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark Nothing contained in this site the Documentation Hosted Service s and product s should be construed as granting by implication estoppel or otherwise any license or right in and to the Marks without the express written permission of Avaya or the applicable third party Avaya is a registered trademark of Avaya Inc All non Avaya trademarks are the property of their respective owners Linux is the registered trademark of Linus Torvalds in the U S and other countries Downloading Documentation For the most current versions of Documentation see the Avaya Support website http support ava
254. that allow them to indicate that a call cannot be monitored See Private Calls e IP extensions can be monitored including those using direct media Previously the monitoring of IP extensions could not be guaranteed e The monitoring call can be initiated even if the target user is not currently on a call and remains active until the monitoring user clears the monitoring call e The user who initiated the call listen can also record the call Intruding onto a user doing silent monitoring Call Listen is turned into a silent monitoring call 1400 1600 9500 and 9600 Series phones with a user button can initiate listening using that button if the target user meets the criteria for listening The system support a range of other call intrusion methods in addition to this feature Details Telephone Number Y Target extension number extension must be local Default Short Code x Programmable Button Control Listn See also Call Intrude on page 18 Coaching Intrusion on page 33 Dial Inclusion on page 41 Whisper Page on page 93 Release 1 0 Example User Extn205 wants to be able to monitor calls received by members of the Hunt Group Sales 1 For user Extn205 in the Monitor Group User Telephony Supervisor Settings list box select the hunt group 2 Ensure that Can Intrude is checked 3 Create a user short code to allow Extn205 to start monitoring e Short Code 89 N Telephone Number N Line Group ID
255. the system software level Analog No 20 Series Yes 4100 Series No 6400 Series Yes D100 No 1100 Series No 2400 Series Yes 4400 Series Yes 7400 Series No M Series Yes 1 1200 Series No 3600 Series Yes 4600 Series Yes 9040 Yes T Series Yes 1 1400 Series Yes 3700 Series No 5400 Series Yes 9500 Series Yes T3 T3 IP Series 1 1 No February 2015 Avaya IP Office Platform Short Code and Button Action Reference Comments infodev avaya com 219 Button Programming Actions 1600 Series Yes 1 3810 No 5600 Series Yes 1 9600 Series Yes 2 1 Not 1403 1603 2402 4601 4602 5402 5601 and 5602 models 2 Supported on 96x1 but not 96x0 Transfer This function is intend for use with Avaya M Series and T Series phones only When pressed the button invokes the same transfer process as dialing Feature 70 Action Advanced Call Transfer Action Data None Default Label Xfer Toggles No Status Indication No User Admin No Phone Support This function is only supported on Avaya M Series and T Series phones Toggle Calls Cycle between the user s current call and any held calls Action Advanced Call Toggle Calls Action Data None Default Label Toggl Toggles No Status Indication No User Admin No Phone Support Note that support for particular phone models is also dependant on the system
256. ther internal calls are forwarded Avaya IP Office Platform Short Code and Button Action Reference February 2015 Comments infodev avaya com Forward On No Answer Off Details Telephone Number x Default Short Code 05 Programmable Button Control Y FwNOn See also Forward On No Answer Off Cancel All Forwarding Release 1 0 Example Below is a sample of the short code setup Remember that the forwarding number for this feature uses the Forward on Busy Number Short Code 05 Feature ForwardOnNoAnswerOn Forward On No Answer Off This feature cancels forwarding when the user s extension is not answered Details Telephone Number x Default Short Code y 06 Programmable Button Control Y FwNOf See also Forward On No Answer On Release 1 0 Example Below is a sample of the short code setup Short Code 06 Feature ForwardOnNoAnswerOff Forward Unconditional On This feature enables forwarding of all calls except group calls to the Forward Number set for the user s extension To also forward hunt group calls Forward Hunt Group Calls On must also be used For further details see Forward Unconditional February 2015 Avaya IP Office Platform Short Code and Button Action Reference 59 Comments infodev avaya com Short Code Features Forward Internal User Forwarding can also be used to control whether internal calls are forwarded Details Telephone Number x Default Short C
257. tic IME A 114 Break OUt aeree a e E E E rene nc TE EE EE E 115 Bridged Ape aranceles 116 DU ee cess E E E E A a atenct Goce ateeeceeagt 117 BUS On Held oia 117 Call ANN Aly weit re era ea E cae a tesa ttt 117 A ods E pace ceadsesaaasaccensepsesassscsceseese crews enous oannacee 118 GAN i a snes eschew cette eee stance A oe Sees 119 A A eat eaenenesaees 120 8 Avaya IP Office Platform Short Code and Button Action Reference February 2015 Comments infodev avaya com Contents S oo amet nme renter oe ane Mere E E enn r ee One emer ee Te ene ee 121 ANC ec dace ee pessoas e a a A setae ecw 122 Gall Park Gnd Polaca iii 123 Call Park To Gothen Eden ds 124 a aa eae 125 Call Pickup ia 126 CAMPERO ae ke ee ae ee a ee ae eee eee ee ee ee eee ek eee ee eee eee 126 Gall Pickup Members iaa 127 Cali o 128 A A seniors Londyecutehet laces ceadaneans eee taut 129 Gall Screening Meee emer ee ete nme eee rete nn ne ne ten Cee nm Reo Set ery eee eer arene 130 A AE EA OEE E E 132 Call Waiting Offiserene eea coor OE EE EEA EE paa aara EREE aRU 133 Call Waiting g ferme reer teeta a aes ea a E EE 133 Call Waiting Suspends A EEE aa ESE a R een u mnt tases 134 Cancel All ea ea said eeu ects EE Et Eana oE EEE Eaa EEEE FOES EEEE 135 Cancel Leave Word Call csi ii 136 Cancel Ring Back When Fresnos iii deis 137 ia eae ee ee eee a Pee Oe ae ee er ee a meee Oe aT 137 a sae tid ances eps epee eight cnitins eel eakd eee ead erste ed a tiaedceediesasocselaus
258. tion No 104 Avaya IP Office Platform Short Code and Button Action Reference Comments infodev avaya com February 2015 User Admin Yes ACD Agent Statistics Phone Support Note that support for particular phone models is also dependant on the system software level Analog No 20 Series Yes 4100 Series No 6400 Series Yes D100 Yes 1100 Series Yes 1200 Series Yes 2400 Series Yes 1 3600 Series No 4400 Series Yes 4600 Series Yes 1 7400 Series No 9040 Yes M Series Yes T Series Yes 1400 Series Yes 1 3700 Series No 5400 Series Yes 9500 Series Yes T3 T3 IP Series No 2 1600 Series Yes 1 3810 Yes 5600 Series Yes 1 9600 Series Yes 1 Not 1403 1603 4601 4602 5601 and 5602 except where 4602 is supported on Release 2 1 and 3 0 DT software 2 May have limited support on some specific T3 phone models if detailed below T3 Phones e Classic Comfort icon Displays 1234 DSS Link LED None ACD Agent Statistics Not supported Provided for CTI emulation only Action Emulation ACD Agent Statistics Action Data None Default Label Stats Toggles No Status Indication No User Admin No Phone Support Note that support for particular phone models is also dependant on the system software level Analog No 20 Series Yes 4100 Series No 6400 Series Yes D100
259. to attendant services and the transfer of calls to that auto attendant This feature was previously called Record Greeting Details Telephone Number Y Four system short codes 81XX 82XX 83XX and 84XX are automatically added for use with all auto attendants for the morning afternoon evening and menu options greetings respectively These use a telephone number of the form AA N Y where N is the replaced with the auto attendant number dialed and Y s 1 2 3 or 4 for the morning afternoon evening or menu option greeting e An additional short code of the form for example 80XX Auto Attendant AA N can be added manual if internal dialed access to auto attendants is required To add a short code to access a specific auto attendant the name method should be used e For IP Office deployed in a Enterprise Branch environment the short codes 800XX 801XX 809XX 850XX and 851XX are automatically created for recording a Page prompt Default Short Code See Configuration Settings Auto Attendant Programmable Button Control x Release 2 0 Auto Intercom Deny Off Details Telephone number X Default short code X Programmable Button Control Auto Intercom Deny On Auto Intercom Deny On Details Telephone number X Default short code X Programmable Button Control Auto Intercom Deny On February 2015 Avaya IP Office Platform Short Code and Button Action Reference 15 Comments infodev
260. to pick up any call to an extension that is a member of the hunt group specified The call picked up does not have to be a hunt group call The call picked up does not have to be a hunt group call The function includes group members even if their membership of the group is currently disabled Action Advanced Call Call Pickup Members Action Data Group number or name Default Label PickM or Pickup Members Toggles No Status Indication No User Admin No Phone Support Note that support for particular phone models is also dependant on the system software level February 2015 Avaya IP Office Platform Short Code and Button Action Reference 127 Comments infodev avaya com Button Programming Actions Analog No 20 Series Yes 4100 Series No 6400 Series Yes D100 No 1100 Series No 1200 Series No 2400 Series Yes 1 3600 Series No 4400 Series Yes 4600 Series Yes 1 7400 Series No 9040 Yes M Series Yes T Series Yes 1400 Series Yes 1 3700 Series No 5400 Series Yes 9500 Series Yes T3 T3 IP Series No 2 1600 Series Yes 1 3810 Yes 5600 Series Yes 1 9600 Series Yes 1 Not 1403 1603 4601 4602 5601 and 5602 except where 4602 is supported on Release 2 1 and 3 0DT software 2 May have limited support on some specific T3 phone models as detailed below T3 Phones Displays a list of calls ringing the hunt
261. to the user s voicemail mailbox if the user s phone is idle they will hear through the phone s handsfree speaker the caller leaving the message and can select to answer or ignore the call This feature is supported on 1408 1416 1608 1616 9500 Series 9600 Series M7310 M7310N M7208 M7208N M7324 M7324N T7208 T7316 and T7316E phones It can be used with both Embedded Voicemail and Voicemail Pro Call screening is only applied as follows e It is only applied to calls that have audible alerted at the user s extension before going to voicemail This requires the user to have both voicemail coverage and call screening enabled and the phone s ringer not set to silent However it is not applied if the user transfers the call to voicemail e It is only applied if the user s phone is idle ie not on a call or with a call held pending transfer or conference e Calls that ring the user are then rerouted for example follow a forward on busy setting and then return to the user s mailbox are screened While a call is being screened the phone can be used to either answer or ignore the screened call Auto answer options are ignored Answering a screened call A screened call can be answered by pressing the Answer soft key if displayed or lifting the handset Pressing the call appearance or line button on which the call is indicated will also answer the call When answered The phone s microphone is unmuted and a normal call betwee
262. truded on The setting of any other internal party is ignored By default no users can intrude and all users are set to cannot be intruded The system support a range of other call intrusion methods in addition to this feature Action Advanced Call Whisper Page Action Data User number or name or blank for entry when pressed Default Label Whisp or Whisper Page Toggles No Status Indication No User Admin No Phone Support Note that support for particular phone models is also dependant on the system software level February 2015 Avaya IP Office Platform Short Code and Button Action Reference 231 Comments infodev avaya com Button Programming Actions 232 Analog X 20 Series X 4100 Series X 6400 Series D100 X 1100 Series X 2400 Series X 4400 Series X 7400 Series M Series X 1200 Series X 3600 Series X 4600 Series X 9040 X T Series X 1400 Series Y 1 3700 Series X 5400 Series X 9500 Series T3 T3 IP Series X 1600 Series Y 1 3810 X 5600 Series X 9600 Series 1 Not 1403 1603 Avaya IP Office Platform Short Code and Button Action Reference Comments infodev avaya com February 2015 Index A auto intercom deny Off cooooccoccncccccccccoconancnonononono no nncnnnnnnc cnc 15 auto Intercom deny OM wiv ccececceccecesceeeeceeseessneceeseeensecteeseenceeees 15 S short code feature auto intercom deny off esssesscereeisreierrreeerrers 15 auto
263. uile aa 24 CIIRECO ane atte ere ree ne ene cena ree ae ee rane ie eee eee eee een nee ere ene cece vena 25 o A eee 26 Call Waiting os 26 Gall Waiting OE cece cae ached iio 27 Call Waiting SS GN ss nit 27 CACA POIS Ad 28 Cancel Ring Back When Fri iS 28 Change Login CodS pane E EE 29 lear After Ga WO ini 30 e A O A eta Maree cern eer mE ee 30 Gl ar VV sea A A 31 Clear Hunt Group Night SUIS E ene 31 Clear Hunt Group Out Of Sei ii 32 Clear 11 2 s ene e EE E E EEE ene ee EEE Eaa S aE 32 Coaching INUS a E E EIN E 33 Conference Add A E Ee A acts 33 o nference Met Mea ita 34 February 2015 Avaya IP Office Platform Short Code and Button Action Reference 5 Comments infodev avaya com Contents 6 e 25 epee sates co ne e E teense E e E 35 AAA O 36 nn htiadddedcaktededeatnadedecagabneaboaeds 37 Dial DO Kc 37 Dial DA ness 38 DIE Wa 38 A A ETE 38 DialDirect Hot LinS sea ceas cca ceeteedetenedet a aa Ea E Aaa A Ea a iN eS EE ERRER 39 Dial saga ai tod 40 Dial aera A A E A E 40 A A o 41 o A 41 Dial Padierna iio EEE es 42 Dial Physical Extension by Nube naci 42 Dial Physical Extension By ID renesansna sacs Accent ia a aa a EEEE E E 43 In 44 A Retwastanutsneddsendeacdebeaseeseadaeddedemcncdcteasoaes 44 A ines ocaucsccnetanbscsnst E a aaa 44 TB Eee dc 6 nee ee ie er ie oe ee ee ae Ree etre eto ee nero eee ete tee eee na ey eae 44 Disable ARS ad Eee eee ee ee ee nT nc ne en te eee ee eee oe 45 Disable Internal Forwards
264. upport for particular phone models is also dependant on the system software level 20 Series Yes 4100 Series No 6400 Series Yes D100 No Table continues Analog No Avaya IP Office Platform Short Code and Button Action Reference Comments infodev avaya com February 2015 Dial Physical Extn by Number 1100 Series No 2400 Series Yes 1 4400 Series Yes 7400 Series No M Series Yes 1200 Series No 1400 Series Yes 1 3600 Series No 3700 Series No 4600 Series Yes 1 5400 Series Yes 9040 Yes 9500 Series Yes T Series Yes T3 T3 IP Series No 2 1600 Series Yes 3810 Yes 5600 Series Yes 9600 Series Yes 1 1 1 Not 1403 1603 4601 4602 5601 and 5602 except where 4602 is supported on Release 2 1 and 3 0DT software 2 Limited support on some specific T3 phone models as detailed below T3 Phones e Classic Comfort icon Displays followed by target number if set e DSS Link LED None The maximum recommended size for paging groups is 64 parties This applies to IP500 V2 Server Edition and Enterprise Branch deployments Dial Physical Extn by Number Call the specified extension using its Base Extension number setting This is regardless of the current user logged in at that extension and any forwarding follow me or do not disturb settings applied by the extension user This function requires the extension to be
265. us Indication No User Admin No Phone Support Note that support for particular phone models is also dependant on the system software level Analog X 20 Series X 4100 Series X 6400 Series Y D100 1100 Series Y 2400 Series Y 4400 Series Y 7400 Series X M Series 1 1200 Series 3600 Series Y 4600 Series Y 9040 T Series 1 1400 Series Y 3700 Series X 5400 Series Y 9500 Series Y T3 T3 IP Series X 1600 Series Y 3810 5600 Series Y 9600 Series Y 1 Not supported on T7000 T7100 M7100 M7100N and the Audio Conferencing Unit ACU Stored Number View Not supported Provided for CTI emulation only Allows a user to view the contents of any programmed feature button Action Emulation Stored Number View Action Data None Default Label BtnVu Toggles No Status Indication No 214 Avaya IP Office Platform Short Code and Button Action Reference February 2015 Comments infodev avaya com User Admin No Suspend Call Phone Support Note that support for particular phone models is also dependant on the system software level Analog X 20 Series Y 4100 Series X 6400 Series D100 X 1100 Series X 2400 Series Y 1 4400 Series Y 7400 Series M Series X 1200 Series X 3600 Series X 4600 Series 1 9040 T Series X 1400 Series Y 1 3700 Series X 5400 Series 9500 Series T3 T3 IP Series X 1600
266. user s no answer time Uses the Forward Number as its destination unless a separate Forward on Busy Number is set Forward Internal User Forwarding can also be used to control whether internal calls are forwarded Action Advanced Forward Forward on No Answer On Action Data None Default Label FwNOn or Fwd No Answer Toggles Yes Status Indication Yes Status 2400 5400 4600 5600 1400 9600 9608 9611 9621 9641 T Series Series Series 1600 Series M Series 4400 6400 9500 Series On lt Label gt 4 lt Label gt Greenon Redon Greenon MGreen On Off lt Label gt lt Label gt Off Off Off El Grey Off February 2015 Avaya IP Office Platform Short Code and Button Action Reference 177 Comments infodev avaya com User Admin No Button Programming Actions Phone Support Note that support for particular phone models is also dependant on the system software level Analog X 20 Series Y 4100 Series X 6400 Series D100 X 1100 Series X 2400 Series Y 1 4400 Series Y 7400 Series M Series 4 1200 Series X 3600 Series X 4600 Series 1 9040 T Series Y 1400 Series Y 1 3700 Series X 5400 Series 9500 Series T3 T3 IP Series X 1600 Series Y 1 3810 5600 Series Y 1 9600 Series 1 Not 1403 1603 4601 4602 5601 and 5602 except where 4602 is supported on Release 2 1 and 3 0DT software
267. ust also be used Forward Internal User Forwarding can also be used to control whether internal calls are forwarded In addition to the lamp indication shown below most phones display D when forward unconditional is on Action Advanced Forward Forward Unconditional On Action Data None Default Label FwUOn or Fwd Unconditional Toggles Yes Status Indication Yes Status 2400 5400 4600 5600 1400 9600 9608 9611 9621 9641 T Series Series Series 1600 Series M Series 4400 6400 9500 Series On lt Label gt 4 lt Label gt Greenon Redon Greenon_ Green amp On Off lt Label gt lt Label gt Off Off Off E Grey Off User Admin No Phone Support Note that support for particular phone models is also dependant on the system software level Analog X 20 Series Y 4100 Series X 6400 Series Y D100 X 1100 Series X 2400 Series Y 1 4400 Series Y 7400 Series X M Series lt 1200 Series X 3600 Series X 4600 Series Y 1 9040 T Series Y 1400 Series Y 1 3700 Series X 5400 Series 9500 Series T3 T3 IP Series X 2 1600 Series Y 1 3810 5600 Series Y 1 9600 Series Y 1 Not 1403 1603 4601 4602 5601 and 5602 except where 4602 is supported on Release 2 1 February 2015 and 3 0DT software 2 Limited support on some specific T3 phone models as detailed below T3 Phones e Classic C
268. utton Action Reference February 2015 Comments infodev avaya com Default Label CWSus Toggles No Status Indication No User Admin No Cancel All Forwarding Phone Support Note that support for particular phone models is also dependant on the system software level Analog No 20 Series Yes 4100 Series No 6400 Series Yes D100 No 1100 Series No 2400 Series Yes 1 4400 Series Yes 7400 Series No M Series No 1200 Series No 3600 Series No 4600 Series Yes 1 9040 Yes T Series No 1400 Series Yes 1 1600 Series Yes 1 3700 Series No 3810 Yes 5400 Series Yes 5600 Series Yes 1 9500 Series No 9600 Series No T3 T3 IP Series No 1 Not 1403 1603 2402 4601 4602 5601 and 5602 except where 4602 is supported on Release 2 1 and 3 0DT software Cancel All Forwarding Cancels forward unconditional forward on busy forward on no answer follow me and do not disturb if any of those are active on the user s extension Action Advanced Call Cancel All Forwarding Action Data None Default Label FwdOf or Call Forward Off Toggles No Status Indication No User Admin No Phone Support Note that support for particular phone models is also dependant on the system software level Analog No 20 Series Yes 4100 Series No 6400 Series Yes D100 No 1100 Series No Fe
269. vanced Call Call Screening Action Data None Default Label CallScreen or Call Screening Toggles Yes Status Indication Yes Status 2400 5400 4600 5600 1400 9600 9608 9611 9621 9641 T Series Series Series 1600 Series M Series 4400 6400 9500 Series On lt Label gt 4 lt Label gt Green on Red on Greenon I Green A0n Off lt Label gt lt Label gt off Off Off E Grey Off User Admin No Phone Support Note that support for particular phone models is also dependant on the system software level February 2015 Avaya IP Office Platform Short Code and Button Action Reference 131 Comments infodev avaya com Button Programming Actions Analog No 20 Series No 4100 Series No 6400 Series No DM100 No 1100 Series No 2400 Series No 4400 Series No 7400 Series No M Series Yes 1200 Series No 1400 Series Yes 1 3600 Series No 3700 Series No 4600 Series No 5400 Series No 9040 No 9500 Series Yes T Series Yes 1 T3 T3 IP Series No 1600 Series Yes 1 3810 No 5600 Series No 9600 Series Yes 1 Not 1403 1603 T7406E Call Steal This function can be used with or without a specified user target If the target has alerting calls the function will connect to the longest waiting call If the target has no alerting calls but does have a connected call the fun
270. vaya M Series and T Series phones only When pressed the button invokes the same last number redial process as dialing Feature 5 Action Advanced Call Last Number Redial Action Data None Default Label Again Toggles No Status Indication No User Admin No Phone Support This function is only supported on Avaya M Series and T Series phones M Series T Series The button is equivalent to Feature 5 Leave Word Calling Not supported Provided for CTI emulation only Leaves a message for the user associated with the last number dialed to call the originator Action Emulation Leave Word Calling Action Data None Default Label LWC February 2015 Avaya IP Office Platform Short Code and Button Action Reference 189 Comments infodev avaya com Button Programming Actions Toggles No Status Indication No User Admin No Phone Support Note that support for particular phone models is also dependant on the system software level Analog X 20 Series Y 4100 Series X 6400 Series Y D100 X 1100 Series X 2400 Series Y 1 4400 Series 7400 Series X M Series X 1200 Series X 3600 Series X 4600 Series Y 1 9040 T Series X 1400 Series Y 1 3700 Series X 5400 Series Y 9500 Series X T3 T3 IP Series X 1600 Series Y 1 3810 5600 Series Y 1 9600 Series X 1 Not 1403 1603 2402 4601 4602 5601 and 5602 except where 4602 is supported on Re
271. vaya com 139 Button Programming Actions 1600 Series Yes 1 3810 Yes 5600 Series Yes 1 9600 Series No 1 Not 1403 1603 2402 4601 4602 5601 and 5602 except where 4602 is supported on Release 2 1 and 3 0DT software Clear Hunt Group Out Of Service Changes the specified hunt groups status from Out of Service mode to In Service mode This button function is obsolete The Set Hunt Group Out Of Service function can be used to toggle a group in out of service and provides lamp status indication This function is not supported between systems in a multi site network It can only be used by a user currently logged onto the same system as hosting the hunt group Action Advanced Call Clear Hunt Group Out of Service Action Data Group number If left blank the button will affect all hunt groups of which the user is a member Default Label HGOS Toggles No Status Indication No User Admin No Phone Support Note that support for particular phone models is also dependant on the system software level Analog No 20 Series Yes 4100 Series No 6400 Series Yes D100 No 1100 Series No 2400 Series Yes 1 4400 Series Yes 7400 Series No M Series No 1200 Series No 3600 Series No 4600 Series Yes 1 9040 Yes T Series No 1400 Series Yes 1 3700 Series No 5400 Series Yes 9500 Series No T3 T3 I
272. vice can be used to override a time profile and change a hunt group from night service to out of service Details February 2015 Avaya IP Office Platform Short Code and Button Action Reference 77 Comments infodev avaya com Short Code Features Telephone Number Hunt group extension number For Release 4 0 if left blank the short code will affect all hunt groups of which the user is a member Default Short Code x Programmable Button Control HGOS Release 1 0 Example Below is a sample short code using the Set Hunt Group Out Of Service feature N represents the telephone number of the hunt group to be placed into Out of Service mode For example when 56 201 is dialed the hunt group associated with extension 201 will be placed into Out of Service mode Short Code 56 N Telephone Number N Feature SetHuntGroupOutOfService Set Inside Call Seq 78 This feature allows the user to select the ringing used on their analog extension for internal calls The number entered corresponds to the ring pattern required This is O for Default Ring 1 for RingNormal 2 for RingType1 etc For more information on selectable ringing patterns see Ring Tones Use of this short code function is applicable to analog phone users only The distinctive ringing pattern used for other phones is set by the phone type Details Telephone Number Y Number corresponding to the desired ring pattern See Ring Tones Default Sho
273. vided for CTI emulation only Allows a user to enter a stop character when programming an abbreviated dial Action Emulation Abbreviated Dial Stop Action Data None Default Label Stop Toggles No Status Indication No User Admin No Phone Support Note that support for particular phone models is also dependant on the system software level Analog No 20 Series Yes 4100 Series No 6400 Series Yes D100 No 1100 Series No 2400 Series Yes 4400 Series Yes 7400 Series No M Series No 1 1200 Series No 3600 Series No 4600 Series Yes 9040 Yes T Series No 1 1400 Series Yes 3700 Series No 5400 Series Yes 9500 Series No T3 T3 IP Series 1 No 2 1600 Series Yes 3810 Yes 5600 Series Yes 9600 Series No 1 1 1 Not 1403 1603 2402 4601 4602 5601 and 5602 except where 4602 is supported on Release 2 1 and 3 0DT software 2 May have limited support on some specific T3 phone models if detailed below Account Code Entry Enter an account code for a call This button can be used before dialing a number or during a call Action Emulation Account Code Entry Action Data Optional If an code is set it must match an account code set in the account codes list If no account code is set the phone display will request entry of a valid code This option is not supported on XX02 phones and the T7000 phone Default Label Acct or Account Code Toggles No Status Indica
274. xcept where 4602 is supported on Release 2 1 and 3 0DT software Extn Logout Logs out a user from the phone The phone will return to its normal default user if an extension number is set against the physical extension settings in the configuration Otherwise it takes the setting of the NoUser user This action is obsolete as Extn Login can be used to log out an existing logged in user If the user who logged out was the default user for an extension dialing 36 will associate the extension with the user unless they are set to forced log in This feature cannot be used by a user who does not have a log in code Action Advanced Extension Extn Logout Action Data None Default Label Logof or Logout Toggles No Status Indication No User Admin No Phone Support Note that support for particular phone models is also dependant on the system software level February 2015 Avaya IP Office Platform Short Code and Button Action Reference 167 Comments infodev avaya com Button Programming Actions Analog No 20 Series Yes 4100 Series No 6400 Series Yes D100 Yes 1100 Series Yes 2400 Series Yes 4400 Series Yes 7400 Series No M Series Yes 1 1200 Series Yes 3600 Series No 4600 Series Yes 9040 Yes T Series Yes 1 1400 Series Yes 3700 Series No 5400 Series Yes 9500 Series Yes T3 T3 IP Series 1 No 1600 Series Yes 3810 Yes 5600 Series Yes 96
275. xception Delete Action Data Telephone number or CLI Default Label DNDX Toggles No Status Indication No User Admin No Phone Support Note that support for particular phone models is also dependant on the system software level Analog No 20 Series Yes 4100 Series No 6400 Series Yes D100 Yes 1100 Series Yes 2400 Series Yes 4400 Series Yes 7400 Series No M Series No 1 1200 Series Yes 3600 Series No 4600 Series Yes 9040 Yes T Series No 1 1400 Series Yes 3700 Series No 5400 Series Yes 9500 Series No T3 T3 IP Series 1 No 1600 Series Yes 3810 Yes 5600 Series Yes 9600 Series No 1 1 1 Not 1403 1603 2402 4601 4602 5601 and 5602 except where 4602 is supported on Release 2 1 and 3 0DT software February 2015 Avaya IP Office Platform Short Code and Button Action Reference 163 Comments infodev avaya com Button Programming Actions Do Not Disturb Off Cancels the user s do not disturb mode if set This button function is obsolete as the do not disturb on function toggles on off and indicates the button status Action Advanced Do Not Disturb Do Not Disturb Off Action Data None Default Label DNDOf Toggles No Status Indication No User Admin No Phone Support Note that support for particular phone models is also dependant on the system software level Analog No 20 Series Yes 4100
276. xtensionByNumber Priority Call Release 1 4 Example In the above example if the telephone at extension ID 16 is not associated with an extension number a user can dial 97 to connect to that phone This may be useful in hot desking environments where some extensions may not have a dedicated base extension number Short Code 97 Telephone Number 16 Feature DialPhysicalNumberBylD February 2015 Avaya IP Office Platform Short Code and Button Action Reference 43 Comments infodev avaya com Short Code Features Dial Speech This feature allows a short code to be created to force the outgoing call to use the Speech bearer capability Details Telephone Number Y Telephone number Default Short Code x Programmable Button Control DSpch Release 1 0 Dial V110 Sets the ISDN bearer capabilities to V110 The call is presented to local exchange as a Data Call Details Telephone Number Y Telephone number Default Short Code X Programmable Button Control Y DV110 Release 1 0 Dial V120 Sets the ISDN bear capabilities using V 120 Details Telephone Number Y Telephone number Default Short Code x Programmable Button Control Y DV120 Release 1 0 Dial Video The call is presented to the local exchange as a Video Call 44 Avaya IP Office Platform Short Code and Button Action Reference February 2015 Comments infodev avaya com Disable ARS Form Details Telephone Number Y Tel
277. ya com or such successor site as designated by Avaya Contact Avaya Support See the Avaya Support website http support avaya com for product or Hosted Service notices and articles or to report a problem with your Avaya product or Hosted Service For a list of support telephone numbers and contact addresses go to the Avaya Support website http support avaya com or such successor site as designated by Avaya scroll to the bottom of the page and select Contact Avaya Support Contents Chapter 1 What s New in Release 9 1 c ccceeeeeeeeeeeeeeeeeeeeaeeeececceeeeeeeeeeeesessaeeeeaes 13 Chapter 2 Short Code Features unir AA 14 o a tet ete a e E aa ee aS A Ear E E 14 AOC Previous Calientes 14 AOC Reset Total eee ee eee eee ee TT Aa e adadi 14 AOC Totalen eai ni are A to 14 A PA 15 Auto Intercom Deny Ole toststistin dara petwedeal ante Sandeladattete OE e aiena aia Ena ee EEEE 15 Auto Intercom Deny Oia eaa ne eee eer ee 15 A aa ee Be te E ee eee ne tee 16 A A dea ice sesh eps snes ae ce eset eee eee 16 PUD ON g EN a ca eases essa eee nc daa eee es ee sess eee eases eccs ser eees ds eee 17 a 18 A en ne ene ere E ore eee rae ee eee eee eo 18 CAPA io a 20 Call Pare and TP A scope 21 Call Pickup ANY tons ii ai 21 CAMP EXU siridir anea tones a celip edict dm acca E a aaa top eaa aa E E EE 22 Gal PoR POUR 22 Call Pick p Lihen imena mae ae a aE Aa a AEE EEE 23 Call Pickup Members csi ia 23 cl A 24 alq
278. ysical machine or ii on one deployed software virtual machine VM or similar deployment License type s Designated System s License DS End User may install and use each copy or an Instance of the Software only on a number of Designated Processors up to the number indicated in the order Avaya may require the Designated Processor s to be identified in the order by type serial number feature key Instance location or other specific designation or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose Concurrent User License CU End User may install and use the Software on multiple Designated Processors or one or more Servers so long as only the licensed number of Units are accessing and using the Software at any given time A Unit means the unit on which Avaya at its sole discretion bases the pricing of its licenses and can be without limitation an agent port or user an e mail or voice mail account in the name of a person or corporate function e g webmaster or helpdesk or a directory entry in the administrative database utilized by the Software that permits one user to interface with the Software Units may be linked to a specific identified Server or an Instance of the Software Database License DL End User may install and use each copy or an Instance of the Software on one Server or on multiple Servers provided that each of the Servers on wh
279. ystem software level Log 1 1 Analog No 20 Series Yes 4100 Series No 6400 Series Yes D100 No 1100 Series No 2400 Series Yes 4400 Series Yes 7400 Series No M Series Yes 1 1200 Series No 3600 Series No 4600 Series Yes 9040 Yes T Series Yes 1 1400 Series Yes 3700 Series No 5400 Series Yes 9500 Series Yes T3 T3 IP Series 1 No 1600 Series Yes 3810 Yes 5600 Series Yes 9600 Series Yes 1 Not 1403 1603 4601 4602 5601 and 5602 except where 4602 is supported on Release 2 1 and 3 0DT software Call Log This function provides access to a list of received calls Action Advanced Call Call Log Action Data None Default Label Call Log Toggles No Status Indication No User Admin No Phone Support This function is only supported on M Series and T Series phones with a display Not supported on phones on a DECT systems February 2015 Avaya IP Office Platform Short Code and Button Action Reference Comments infodev avaya com 121 Button Programming Actions Call Park Allows the user to park and unpark calls The button can be used in two ways either associated with a specified park slot number or unspecified When associated with a specific park slot number the button will park and unpark calls from that park slot and indicate when a call is parked in that park slot Similarly the Park buttons within application for example

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Avaya IP Office&trade; Platform Short Code and Button

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Avaya IP Office™ Platform Short Code and Button