Polycom Unified Communications Deployment Guide for Avaya
Contents
1. Enter your password in the Password field Click Log On Polycom Inc 4 5 Polycom Unified Communications Deployment Guide for Avaya Aura Environments If your user name and password match an authorized Avaya Aura System Manager user account the System Manager home page appears with the System Manager version number The System Manager home page shown in the following figure displays a navigation menu that provides access to shared services The tasks you can perform depend on your user role le Dashboard Windows Internet Explorer a0 oo hd le https Jucalab avaya smar 1 ucalab polycom com SMGR we k AVAYA v amp Certificate Error ll 4 X Live search 2 IBS oo Dashboard Users Administrators Manage Administrative Users Groups amp Roles Manage groups roles and assign roles to users Synchronize and Import Synchronize users with the enterprise directory import users from file User Management Manage users shared user resources and provision users X Polycom VPN Portal Home Avaya Aura System Manager 6 1 Elements Application Management Manage applications and application certificates Communication Manager Manage Communication Manager objects Conferencing Conferencing Inventory Manage discover and navigate to elements update element software Messaging Manage Messaging System objects Presence Presence Routing Network Routing Pol2. Polycom Inc Feature Limitations Issue ID Found in Release Description Comments AVA 1182 Session Manager 6 1 An Avaya one X Communicator ad hoc RMX Call Manager 6 0 RMX conference might experience no audio V7 0 3 and 7 2 Avaya one X Communicator 1XC H 323 6 0 1 SP1Communication Manager 5 01 RMX V7 0 3 and 7 2 1XC H 323 6 0 1 SP1 AVA 1177 Session Manager 6 1 1 Occasionally a black screen or poor video might Call Manager 6 0 HDX display when a call is made from one Polycom HDX software 3 0 1 Avaya system that is H 323 registered to the Polycom CMA 1010 1020 Codec application to another HDX system that is SIP AV EX2 4 7 3 registered to Session Manager and an Avaya 1010 1020 Video endpoint AVA 1169 Session Manager 6 1 When dialing from an RMX conference to one X Communication Manager Communicator that is H 323 registered to ACM with 6 0 CMA 5 5 1XC 6 0 1 H 323 set at 384 kbps a call may try to connect for a SP1 RMX V7 0 3 and few seconds then disconnect This is intermittent 7 2 AVA 1157 HDX software 3 0 1 If an Avaya 1030 calls a Polycom HDX system the call ends up in one way video The video from the Polycom HDX system to the Avaya 1030 displays but the Polycom HDX system does not display the video being sent from the Avaya 1030 On the Polycom HDX call screen the logs show that no codec was received for the video stream However the Avaya 1030 shows that it is transmitting an H 2
3. n k kaka ged S2 deb dtd Brest oil sh arched a zir chc 3 6 Tested Certified and Supported Versions 000005 3 6 Joint SIP Deployment Model KK KK KK KK KK KK KK KK KK KK KK 3 7 Peatures oen mec upbeP PERRO nn W dan wed hr N N Ode ee 3 7 E CASES EC 3 8 Polycom RMX Dual Connections sese 3 8 Tested Certified and Supported Versions 0 000 005 3 9 RMX to CMA Neighbored Deployment Model 0 0055 3 9 hg pP 3 10 Use Cases secre vvv PER ER ETUDES ta ee wie wows 3 10 Polycom Inc Polycom Unified Communications Deployment Guide for Avaya Aura Environments Contents 4 Configuring Avaya Aura Session Manager Verifying System Capabilities and Licensing serrr cece KK 4 1 Configuring Avaya Aura Session Manager 0 0 KK KK KK KK KK KK 4 5 Logging on to System Manager Web Interface 0 002 e eae 4 5 Managing Communications Manager Objects 00 000s 4 6 Endpoint Management sss 4 7 Templates x tese rex esalera brut Rea E gon oo a pe e scd 4 7 Adding an Endpoint cas san esse n n 9 HH EWA pe 4 7 Avaya Communication Manager Objects LL 4 8 5 Configuring Polycom Systems to Interoperate with Avaya Communication Manager Configuring HDX Systems se is 4 Ses aa ed nan d ad dilan nent 604y n 5 1 Configuring Integration with Avaya Networks 555 5 1 System Functi
4. 5 2 To configure the Polycom HDX system to use Avaya network features 1 Do one of the following Inthe local interface go to System gt Admin Settings gt Network gt IP gt H 323 Settings select Q if necessary Inthe web interface go to Admin Settings gt Network gt IP Network Set Use Gatekeeper to Specify with PIN a Enter the H 323 Extension E 164 provided by the Avaya Communication Manager administrator b Enter the Avaya Communication Manager IP address for Gatekeeper IP Address c Enter the Authentication PIN provided by the Avaya Communication Manager administrator Do one of the following Inthe local interface go to System gt Admin Settings gt Network gt IP gt Call Preference select Q if necessary Inthe web interface go to Admin Settings gt Network gt IP Network gt Call Preference Set Enable H 239 System Functionality Polycom HDX systems running H 323 and registered to the Avaya H 323 Gatekeeper with an Avaya option key can use the following features on an Avaya telephony network Call forwarding all busy no answer Configured by the Avaya Communication Manager administrator and implemented by the user Call coverage Configured by the Avaya Communication Manager administrator Transfer Implemented via flash hook and dialing digits Audio conference Implemented via flash hook and dialing digits Call park Answer back DTMF ton
5. Inc Deployment Models and Use Cases In version 4 0 and later the DMA system can be configured to use direct mode for most calls but use routed mode for calls to the Avaya gatekeeper This can be accomplished by setting the Network gt External Gatekeeper gt Edit Prefer routed option for the Avaya neighbor Please be aware this has not yet been tested with the full suite of Polycom products such as the RSS 4000 and the Video Border Proxy family Tested Certified and Supported Versions e DMA version 4 0 e HDX series version 3 0 3 3 0 2 e RMX series version 7 2 1 7 6 e Telepresence m100 version 1 0 e Avaya one X Communicator version 6 1 2 Avaya Communication Manager version 5 2 1 Polycom Unified Communications Deployment Guide for Avaya Aura Environments Polycom DMA 7000 Avaya Communication H 323 trunk Manager 5 2 1 Neighbored gatekeepers RMX 2000 B Avaya one X Communicator oes phones HDX Series HDX Series Use Cases HDX systems registered to the DMA can call HDX systems registered to the Avaya Communication Manager into one X Communicators registered to the ACM or to Telepresence m100 clients HDX systems registered to either of the neighbored gatekeepers can call into the RMX multipoint bridge utilizing either the Entry Queue or dialing directly into a Meeting Room A Meeting Room conference on the RMX can also dial out to any of those systems e The m100 client can call int
6. and the HDX HDX system Polycom Inc 6 3 Polycom Unified Communications Deployment Guide for Avaya Aura Environments and 7 2 CMA 5 4 1XC 5 2 registered to the CMA application This occurs when Avaya Communication Manager is neighbored to the CMA application and vice versa and RMX is registered to the CMA application When a caller registered to an Avaya one X Communicator calls an additional endpoint and clicks Conference only local video appears on the endpoints Issue ID Found in Release Description Workaround AVA 1096 Communication Manager The bandwidth of the one X Communicator SIP None 6 0 HDX software 3 0 1 clients might be restricted in a call using high 1XC SIP 6 0 1 16 SP1 bandwidth 1XC 2 SIP 6 0 1 16 SP1 Avaya 1010 1020 AV PP1 4 7 3 AVA 1094 HDX software 3 0 1 During an inbound call in a CMA application and None Communication Manager neighbored configuration the far site name might not display on the HDX system one X Communicator through the CMA application AVA 1075 ACM 5 02 RMX V7 0 3 An ad hoc multipoint call on RMX fails if RMX is None Fixed Issues 6 4 The following table lists the feature limitations for this integrated solution that have been resolved with this release Refer to the corresponding Polycom product release notes for version specific feature limitations and for interoperability issues that were documented before the release of this guide
7. SIP Meet me call Avaya 1000 Series Video Endpoint SIP calls a Polycom RMX 7 0 2 and 7 1 v7 6 0 103 SIP Meet me call Polycom HDX system SIP calls a Polycom RMX 7 0 2 and 7 1 v7 6 0 103 SIP Meeting room call Polycom HDX system SIP initiates call to RMX meeting room which is configured with a dial out to Avaya Aura Conferencing Standard Edition 6 0 SP1 to add Avaya conferencing audio conferencing participants to the multipoint call Scheduled call Polycom RMX 7 0 2 and 7 1 v7 6 0 103 SIP calls an Avaya Video Endpoint SIP Scheduled call Polycom RMX 7 0 2 and 7 1 v7 6 0 103 SIP calls an HDX system SIP Polycom RMX Dual Connections 3 8 In the first deployment model Polycom RMX H 323 is registered to Polycom CMA that is neighbored to an Avaya Aura Evolution Server Polycom RMX SIP is directly registered to Avaya Aura Session Manager The Aura Evolution Server also acts as an H 323 SIP gateway In this model users can maintain some or all of their video endpoints on H 323 while migrating to SIP Polycom Inc Deployment Models and Use Cases Tested Certified and Supported Versions e Avaya one X Communicator desktop client version 6 0 Avaya Communication Manager version 6 0 1 Polycom HDX Series version 2 6 1 e Polycom RMX 4000 version 7 0 3 and 7 2 Polycom Telepresence m100 version 1 0 e Polycom VSX Series H 323 only version 9 0 6 1 and higher This deployment configuration is shown
8. call rates with None Manager 6 0 1 OneXC one X Communicator resulting in poor video quality v6 1 1 HDX 3 0 3 AVA 1273 HDX 3 0 3 Avaya Different HDX systems can register with the same Do not assign Communication Manager Avaya sip extension at the same time the same 6 0 1 Avaya Session Avaya SIP Manager 6 1 1 extension number to different Polycom endpoints AVA 1261 Avaya Communication The Avaya one X Communicator SIP has very low Ensure Manager 6 0 1 CMA 6 0 audio in a point to point call with a Polycom CMA loudspeakers system ACM SM clients have sufficient gain AVA 1234 The HDX system does not update the far site name None and number after a transfer AVA 1179 Avaya Communication When the RMX system and two Avaya one X None Manager 5 01 RMX Communicator endpoints using H 323 are registered V7 0 3 and 7 2 1XC to the Avaya Communication Manager 5 2 lip H 323 6 0 1 SP1 synchronization quality might be poor AVA 1178 Avaya Communication When two CMA one X Communicator endpoints are None Manager 5 02 RMX in an ad hoc RMX conference and the RMX V7 0 3 and 7 2 1XC conference ends the one X Communicator H 323 6 0 1 SP1 endpoints might experience choppy video quality AVA 1170 RMX V7 0 3 and 7 2 Under the following configurations there will be no Choose a CMA 5000 5 5 video display lower call Communication Manager An RMX is dual registered to an Avaya Session Speed Use 6 0 1XC 6 0 1 SP1 Manager and a Polycom CM
9. information about configuring Avaya Aura Session Manager refer to the Avaya Aura documentation on this web site support avaya com Verifying System Capabilities and Licensing Before you set up your system you must verify that the correct system capabilities and licensing have been configured If there is insufficient capacity or a required feature is not available contact an authorized Avaya sales representative to make the appropriate changes The following screen shots show the configuration screens from the Avaya Communication Manager Polycom Inc 4 1 Polycom Unified Communications Deployment Guide for Avaya Aura Environments 1 To verify that an adequate number of SIP trunk members are licensed for the system enter the display system parameters customer options command display system parameters customer options Page 2 of 11 OPTIONAL FEATURES IP PORT CAPACITIES USED Maximum Administered H 323 Trunks 12000 0 Maximum Concurrently Registered IP Stations 18000 0 Maximum Administered Remote Office Trunks 12000 0 Maximum Concurrently Registered Remote Office Stations 18000 0 Maximum Concurrently Registered IP eCons 414 0 Max Concur Registered Unauthenticated H 323 Stations 100 0 Maximum Video Capable Stations 18000 0 Maximum Video Capable IP Softphones 18000 0 Maximum Administered SIP Trunks 24000 128 Maximum Administered Ad hoc Video Conferencing Ports 24000 50 Maximum Number of DS1 Board
10. of Service Group Dialplan Analysis Dialplan Parameters Feature Access Codes Locations Uniform Dial Plan 4 9 Polycom Unified Communications Deployment Guide for Avaya Aura Environments 4 10 Polycom Inc Configuring Polycom Systems to Interoperate with Avaya Communication Manager Configuring HDX Systems For detailed information about setting up and configuring HDX Systems to interoperate with Avaya products refer to the Polycom HD X Systems Administrator s Guide on this web site support polycom com an H 323 gatekeeper you need to have an Avaya option license key installed This license key is available at no charge from your Polycom representative Installing the licence key enables your system to register to the gatekeeper using authentication which results in an extra field displaying on the interface and to communicate with the Avaya H 323 stack 8 If you are registering your system to the Avaya Aura Communication Manager as Configuring Integration with Avaya Networks To install the Avaya option key 1 Obtain an Avaya key code from your Polycom account representative which will enable the HDX system to register correctly and use the Avaya communications protocols 2 On the Polycom HDX system go to System gt Admin Settings gt General Settings gt Options and enter the key code for the Avaya option Polycom Inc 5 1 Polycom Unified Communications Deployment Guide for Avaya Aura Environments
11. template to add an endpoint Polycom Unified Communications Deployment Guide for Avaya Aura Environments Avaya Communication Manager Objects Object Type Objects Call Center Agents Announcements Audio Group Best Service Routing Holiday Tables Variables Vector Vector Directory Number Vector Routing Table Service Hours Tables Coverage Coverage Answer Group Coverage Path Coverage Remote Coverage Time of Day Endpoints Alias Endpoint Intra Switch CDR Manage Endpoints Off PBX Endpoint Mapping Site Data Xmobile Configuration Groups Group Page Hunt Group Intercom Group Pickup Group Terminating Extension Group Trunk Group Polycom Inc Polycom Inc Configuring Avaya Aura Session Manager Object Type Objects Network Automatic Alternate Routing Analysis Automatic Alternate Routing Digit Conversion Automatic Route Selection Analysis Automatic Route Selection Digit Conversion Automatic Route Selection Toll Data Modules IP Interfaces IP Network Regions Node Names Route Pattern Signaling Groups Parameters System Parameters CDR Options System Parameters Customer Options System Parameters Features System Parameters Security System Parameters Special Applications System Abbreviated Dialing Enhanced Abbreviated Dialing Group Abbreviated Dialing Personal Authorization Code Class of Restriction Class of Service Class
12. 1118 Session Manager 6 1 When HDX 9000 series systems are registered to Avaya Call Manager 6 0 Avaya Session Manager and another HDX 9000 HDX software 3 0 1 series system is registered to Avaya Communication Manager a problem might occur in establishing HD video AVA 1115 Session Manager 6 1 When Session Manager is specified as the SIP Communication Manager server by RMX a SIP connection might not 6 0 RMX V7 0 3 and 7 2 complete AVA 1107 HDX software 3 0 1 When sending content in a point to point call Session Manager 6 1 1 between two HDX systems the HDX system sending Call Manager 6 0 content might see content as well as the other HDX system s video The HDX system that is receiving content while viewing content might only see its own local video AVA 1104 RMX V7 0 3 and 7 2 If using the one X Communicator endpoint dial pad to H 323 registered to input the RMX conference ID the incorrect Communication Manager conference room might be dialed 5 2 1 AVA 1047 Communication Manager When Avaya Communication Manager is neighbored 5 02 RMX V5 0 2 3 to the Polycom CMA application and vice versa and HDX 2 6 0 1XC 5 2 RMX is registered to the Polycom CMA application the routing prefix needs to be removed by the Avaya Communication Manager because the CMA application has no inbound dialing rules 6 6 Polycom Inc
13. 64 call AVA 1155 Session Manager 6 1 In a configuration with a Polycom HDX system and Communication Manager an RMX both registered to Avaya Session Manager 6 0 HDX software one X then dialing from the RMX conference using SIP and Communicator3 0 1 with the HDX system s SIP extension set at 384 RMX 4000 V7 0 3 and kbps the call might not connect 7 2 Due to the limitation of CMA not supporting shuffling you need to set the G 711MU on the top and G 722 64 at the bottom of the ip codec set 1 list in Avaya Communication Manager to make the call connect properly Otherwise there will be connection issue or call could connect with audio problems AVA 1134 Session Manager 6 1 In an RMX conference with an HDX system and both Communication Manager 6 0 HDX software 3 0 1 RMX V7 0 3 and 7 2 systems SIP registered to Avaya Session Manager video quality might be poor and audio might be missing Polycom Inc Polycom Unified Communications Deployment Guide for Avaya Aura Environments Issue ID Found in Release Description Comments AVA 1124 HDX software 3 0 1 When making a call between an Avaya Desktop Video Device ADVD and an HDX system the call results in common intermediate format CIF resolution rather than the expected 720p AVA 1122 HDX software 3 0 1 A black screen or poor video appears on an Avaya 1010 1020 endpoint in an HDX system multipoint call AVA
14. A application H 323 Aone X Communicator endpoint is SIP registered to an Avaya Session Manager 6 2 Polycom Inc Feature Limitations 1XC H 323 6 0 1 16 SP1 system calls the 1XC client using E 164 1XC selects the Ignore button The HDX system might freeze including the web interface and the local interface for several minutes Issue ID Found in Release Description Workaround AVA 1151 HDX software 3 0 1 When dialing out from an HDX system that is H 323 Press the Communication Manager registered to ACM to another HDX system that is SIP mute button 6 0 registered to Session Manager and with the H 323 at twice 384 kbps Video Mute Off might display on the first HDX system s video screen No mute icon displays on the second HDX system and no audio from the first HDX system is heard by the second HDX System AVA 1150 HDX software 3 0 1 When placing a call from an HDX system that is None Avaya 1010 1020 and H 323 registered to CMA application and an H 323 1030 Codecs 4 7 3 HDX system and Avaya 10x that are both SIP one X Communicator registered to Session Manager the video display 6 0 1 Communication from the Avaya 10x appears cropped at the top on Manager 6 0 CMA 5 5 0 the HDX systems video screen AVA 1125 Communication Manager When making a point to point call from one SIP HDX Install patch 6 0 RMX V7 0 3 and 7 2 system to a SIP one X Communicator the 1XC available from
15. Aura The following Avaya Aura products interoperate with Polycom products for this solution e Avaya Aura Session Manager e Avaya Aura Communications Manager as a Feature Server and as an Evolution Server e Avaya Aura System Manager Avaya Aura one x Communicator e Avaya 1000 Series Video Endpoints Avaya Aura Session Manager Polycom Inc To interoperate successfully diverse communications products require a standard signaling protocol such as Session Initiation Protocol SIP or H 323 Avaya Aura Session Manager is a SIP only routing and integration tool Session Manager integrates all of the SIP devices across an organizations s enterprise network Individual locations branches and applications are managed and perceived as a single enterprise Avaya Session Manager brings together disparate elements of an enterprise that results in these benefits Asimplified network wide feature deployment Centralized routing SIP trunking and user profiles e Cost effective scalability from small to very large deployments Highavailability with geographic redundancy e Asecure environment that conforms to specific SIP standards and practices Session Manager provides a core communication service that builds on existing equipment and adds a SIP based architecture 2 1 Polycom Unified Communications Deployment Guide for Avaya Aura Environments Session Manager connects these network components e Avaya Aura C
16. CMA 5 5 RSS 6 4 HDX endpoint might not ring Avaya software 3 0 1 1XC SIP 6 0 1 SP1 AVA 1117 HDX software 3 0 1 When three HDX systems are SIP registered to None Session Manager 6 1 1 Session Manager and the HDX system is hosting the Communication Manager multipoint call video quality might be blurry 6 0 AVA 1116 HDX software 3 0 1 When HDX systems registered to an Avaya Session None RMX V7 0 3 and 7 2 Manager are dialed into an RMX system that is registered to the Session Manager and Communication manager in an ad hoc conference the first HDX systems video screen might appear in gathering mode The second HDX system might experience blurry video AVA 1103 Communication Manager When dialing from a one X Communicator to an HDX None 6 0 RMX 7 0 3 and 7 2 system the one X Communicator endpoint s video H 323 registered to might display in two places or the video might be Communication Manager cropped AVA 1101 Communication Manager If an HDX system and one X Communicator H 323 None 6 0 HDX software 3 0 1 endpoints are registered to Communication Manager 1XC H 323 6 0 1 16 SP1 and the HDX system calls the 1XC client the 1XC client might either select the Ignore button or never answer The HDX system could continue to ring for a long time rather than dropping the call AVA 1100 Communication Manager When an HDX system and 1XC H 323 endpoints are Reboot the 6 0 HDX software 3 0 1 registered to Communication Manager
17. We POLYCOM gt Polycom Unified Communications Deployment Guide for Avaya Aura Environments Wave 5 October 2011 3725 62123 002 A Trademark Information Polycom the Polycom Triangles logo and the names and marks associated with Polycom s products are trademarks and or service marks of Polycom Inc and are registered and or common law marks in the United States and various other countries All other trademarks are the property of their respective owners Patent Information The accompanying product is protected by one or more U S and foreign patents and or pending patent applications held by Polycom Inc 2011 Polycom Inc All rights reserved Polycom Inc 4750 Willow Road Pleasanton CA 94588 2708 USA No part of this document may be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose without the express written permission of Polycom Inc Under the law reproducing includes translating into another language or format As between the parties Polycom Inc retains title to and ownership of all proprietary rights with respect to the software contained within its products The software is protected by United States copyright laws and international treaty provision Therefore you must treat the software like any other copyrighted material e g a book or sound recording Every effort has been made to ensure that the information in this manual is accurate P
18. ager 5 2 H 323 RMX 1500 2000 4000 series version 7 03 7 2 and 7 6 Avaya Communication Manager 5 2 H 323 Avaya Session Manager 6 1 1 SIP RSS version 5 0 and 7 0 Avaya Communication Manager 5 2 H 323 Avaya Communication Manager 6 0 1 H 323 ITP version 3 0 3 Avaya Communication Manager 5 2 H 323 VBP E Series version 9 1 5 3 and 11 2 3 Avaya Communication Manager 5 2 H 323 Avaya Communication Manager 6 0 1 H 323 Related Documentation For more information about installing configuring and administering Polycom products refer to the Documents and Downloads link at this web site support polycom com Polycom Inc Getting Started with Polycom Unified Communications in an Avaya Aura Environment For more information about installing and configuring Avaya Aura products refer to the Documentation link at this web site support avaya com css appmanager public support For more information about CMA and CMAD configurations refer to the following document Application Notes of Avaya and Polycom H 323 Video Solution Customer Support Polycom Inc For questions and support on the Polycom Avaya integrated solution please contact your Avaya Authorized Service Provider For Polycom product equipment issues call Polycom Global Services for assistance Polycom Unified Communications Deployment Guide for Avaya Aura Environments 1 4 Polycom Inc Getting Started with Avaya
19. ation n Terminal Trans Init TTI y Port Network Support n Time of Day Routing n Posted Messages n TN2501 VAL Maximum Capacity y Uniform Dialing Plan y Private Networking y Usage Allocation Enhancements y Processor and System MSP y Processor Ethernet y Wideband Switching n Wireless y 4 Enter the change node names ip command to add the node name and IP address for the Session Manager s software asset if not previously added change node names ip Page 1 of 2 IP NODE NAMES Name IP Address default 0 0 0 0 procr 135 9 88 72 procr6 S silasm4 135 9 88 62 5 Enter the change ip codec set n command where n is the next available number Enter the following values Enter G 711MU and G 729 as supported types of Audio Codecs Retain the default value of n in the Silence Suppression field Enter 2 in the Frames Per Pkt field Enter 20 in the Packet Size ms field Polycom Inc 4 3 Polycom Unified Communications Deployment Guide for Avaya Aura Environments Enter the value based on the system requirement in the Media Encryption field For the sample configuration none was used change ip codec set 1 Page 1 of 2 IP Codec Set Codec Set 1 Audio Silence Frames Packet Codec Suppression Per Pkt Size ms 1 G 711MU n 2 20 2 G 729 n 2 20 Media Encryption 1 none 6 Enter the change ip network region 1 command to set the Authoritative Domain For the sample configu
20. change and you can also add your own custom templates that you can modify or remove Adding an Endpoint To add an endpoint complete these steps 1 Click Communication Manager on the System Manager console under Elements Click Endpoints gt Manage Endpoints in the left navigation pane Select a Communication Manager from the Communication Manager list Click Show List The system displays the available Endpoints list on the Communication Manager that you selected 5 Click New and select the template based on the set type you want to add The system displays all the sections on the Add Endpoint page 6 Complete the Add Endpoint page and click Commit to add the endpoint Before you add an endpoint you must complete the mandatory fields that are marked with an asterisk under the General options Feature Options Site Data Data Module Analog Adjunct Abbreviated Call Dialing Enhanced Call Fwd Button Assignment sections To add an endpoint with a non supported set type add the endpoint using Element Cut Through For alias endpoints you can choose the corresponding Alias set type from the Template field System Manager automatically creates a template for the Alias set types based on the aliased to set type Alias endpoint templates have names beginning with Alias Before the Alias endpoint type Template appears in the drop down menu you need to create an alias set type on the managed Communication Manager You can then use the
21. devices particularly the Avaya 96XX handsets R2 6 can register to the Session Manager core Session Manager can support up to 50 000 Avaya SIP devices Session Manager provides SIP proxy registrar location services and more to this initial set of devices Avaya Communication Manager Feature Server Polycom Inc When configured as a Feature Server Avaya Communication Manager 5 2 provides Communication Manager features to SIP endpoints using the IP Multimedia Subsystem IMS half call model that allows full application sequencing The feature server supports only those SIP endpoints that are registered to the Avaya Aura Session Manager The Communication Manager server is connected to Session Manager through a SIP IMS Service Control ISC interface that uses an IMS enabled SIP signaling group and associated SIP trunk group Communication Manager is administered as a feature server by enabling the IMS enabled field on the signaling group form 2 3 Polycom Unified Communications Deployment Guide for Avaya Aura Environments Communication Manager as a Feature Server has the following constraints The dial plan for IMS users must route all PSTN calls back to the Session Manager over the IMS trunk group Routing of such calls directly to ISDN trunks is not supported IPSI port networks are not supported Traditional phones such as DCP H 323 ISDN and analog are not supported Avaya Communication Manager Ev
22. es for Avaya functions Refer to the Avaya documentation and User s Guide for Polycom HD X Systems for information about these features Some features require multiple buttons to be manipulated as the Polycom HDX systems do not have dedicated telephony function controls Polycom Inc Configuring Polycom Systems to Interoperate with Avaya Communication Manager AES Encryption is not supported for systems registered to an Avaya H 323 gatekeeper Points to note about SIP The SIP protocol has been widely adapted for voice over IP communications and basic video conferencing however many of the advanced video conferencing capabilities are not yet standardized Many capabilities also depend on the SIP server Examples of features that are not supported using SIP are e Cascaded multipoint is not supported in SIP calls For more information about SIP compatibility issues refer to the Release Notes for Polycom HDX Systems If you are going to configure the HDX system to use the Avaya Session Manager please refer to the Polycom HDX Systems Administrator s Guide for detailed information about setting up and registering to the Session Manager and configuring for SIP Configuring RMX Systems For detailed information about setting up and configuring RMX Systems to interoperate with Avaya products refer to the RMX documentation on this web site support polycom com Configuring Polycom Telepresence m100 Systems This
23. f alarms For logs you can view logs harvest logs for System Manager and its components and manage loggers and appenders Licenses Provides features for administering licenses for individual components of the Avaya Aura solution Polycom Inc Polycom Unified Communications Deployment Guide for Avaya Aura Environments 2 6 Service Description Routing Provides features to manage routing applications You can create and manage routing applications that include domains adaptations SIP entities entity links time ranges policies dial patterns and regular expressions to configure your network configuration Security Provides features for configuring certificates System Data Provides features for these tasks e Backing up and restoring System Manager configuration data Monitoring and scheduling jobs e Replicating data from remote nodes e Configuring data retention settings and profiles for various services provided by System Manager User Provides a central user administration of all user properties Management The Avaya System Manager Common Console is the management interface for Session Manager You need to log on to the System Manager Common Console to perform any administration or configuration tasks Avaya Aura Session Manager is managed by Avaya Aura System Manager Polycom HDX systems video endpoints configured as SIP endpoints use the Avaya Aura Session Mana
24. ger User Registration feature and require that Avaya Aura Communication Manager be operating as a Feature Server The Avaya Communication Manager Feature Server only supports IP Multimedia Subsystem IMS SIP users that are registered to Avaya Aura Session Manager The Communication Manager Feature Server is connected to Session Manager through an IMS enabled SIP signaling group and associated SIP trunk group Polycom Inc Deployment Models and Use Cases The deployment models supported by this solution include the following Joint H 323 solutions Direct Connect solutions joint SIP solutions e Polycom RMX dual connections Joint H 323 Solution Polycom Inc This deployment solution supports point to point and multipoint conferencing with Avaya Communication Manager version 5 02 The deployment configuration has H 323 endpoints registering to either the Polycom CMA or the Avaya CM There are no special Avaya telephony features for endpoints that are neighbored through Polycom CMA H 323 video encryption is not supported This solution does not include the Avaya Session Manager Tested Certified and Supported Versions e Avaya one X Communicator desktop client version 5 2 and 6 0 e CMAD client version 5 0 5 1 and 5 2 e Polycom CMA 5000 version 6 0 e Polycom HDX Series version 3 0 3 e Polycom RMX 4000 version 7 6 e Polycom Immersive Telepresence version 3 0 3 e Polycom Telepresence m100 version 1 0 e Avaya Comm
25. hases of the call are separate operations and might be performed by different feature servers Application sequencing works only when all the servers in a sequence support the half call model The number of originating sequenced applications may be different from the number of terminating sequenced applications Full Call In the full call model a call request is processed in one step The origination and termination parts of the call are processed without a break Traditional Communication Manager adheres to the full call model Application sequencing has significant limitations when at least one of the servers in a sequence adheres to the full call model When Communication Manager is administered as an Evolution Server Communication Manager is the only supported application For the full call model the IMS enabled field on the SIP signaling group form must be disabled Avaya System Manager System Manager is a central management system that delivers a set of shared management services and a common console across multiple products System Manager includes the following shared management services Service Description Elements Provides features for managing individual components of System Manager including Session Manager element administration Events Provides features for administering alarms and logs that System Manager and some of its components generate You can view and change the status o
26. icy SIP AS 8 1 SIP AS 8 1 Session Manager Session Manager Element Manager Managing Communications Manager Objects f D dah sp Page 8 G Tools Help About Change Password Log off admin Services Backup and Restore Backup and restore System Manager database Configurations Manage system wide configurations Events Manage alarms view and harvest logs Licenses View and configure licenses Replication Track data replication nodes repair replication nodes Scheduler Schedule track cancel update and delete jobs Security Manage Security Certificates Templates Manage Templates for Communication Manager and Messaging System objects Z ng VOMAABRB 3 22PM Avaya Aura System Manager displays a collection of Communication Manager objects under Communication Manager System Manager allows you to directly add edit review or delete these objects through Communication Manager Polycom Inc Polycom Inc Configuring Avaya Aura Session Manager Endpoint Management You can create and manage endpoints through the System Manager web console Endpoint management provides support for Communication Manager endpoint objects and helps you add change delete and view endpoint data Templates You can use templates to specify the parameters of an endpoint or a subscriber and then reuse that template for subsequent endpoint or subscriber tasks The system provides default templates you cannot
27. ideo endpoints SIP for example Avaya 1000 series Avaya one X Communicator H 323 CMES interoperates with an HDX system SIP e Meet me call Polycom HDX system Polycom CMA Desktop Polycom VSX and Avaya one X Communicator H 323 able to call into to Polycom RMX 7 0 2 amp 7 1 v7 6 0 103 e Meet me call Polycom HDX system Avaya 10x0s and Avaya one X Communicator SIP able to call into RMX 7 0 2 amp 7 1 v7 6 0 103 Scheduled call Polycom RMX 7 0 2 and 7 1 v7 6 0 103 calls out to Polycom HDX system Polycom VSX system and Polycom CMA Desktop H 323 Scheduled call Polycom RMX 7 0 2 and 7 1 v7 6 0 103 calls out to Polycom HDX system Avaya one X Communicator and Avaya 10x0s SIP When the Polycom RMX is dual registered through SIP and H 323 and a Polycom HDX system sends content other Polycom HDX endpoints see People Content but the Avaya video endpoints only show content When content sharing is stopped endpoints see People again Also if content is pushed from the Avaya 1000 series through the RMX both Polycom HDX systems and Avaya endpoints can only see content but no people This is a current limitation of the Avaya video endpoints solution when registered to Session Manager and meeting on the Polycom MCU Polycom Inc Configuring Avaya Aura Session Manager This chapter provides an overview of how to set up and configure Avaya Session Manager to interoperate with Polycom products For more detailed
28. in the following figure RMX to CMA Neighbored Deployment Model H 323 registration Meere M Aura System ANAYA aue aot Manager j SS olt H 323 trunk Bed AVAYA Aura AVAYA Aura Conferencing o E ewan te a Y re ecd AVAYA Aura SIP Core Communication Manager ema Evglulen Server MMEENNNNEENIM H N havaya Aura Session N Manager N k ANC IAN M ANNO I NN NAR N in A Eg AVAYA one X Corsesu cator In this deployment model users can maintain an H 323 infrastructure and use their Polycom CMA server for software updates upgrades provisioning and management while migrating smoothly to a SIP model Polycom Inc 3 9 Polycom Unified Communications Deployment Guide for Avaya Aura Environments 3 10 Features e 1080p HD to CIF video resolution HD H 264 interworking e Wideband audio People Content video encryption and Far End Camera Control are not supported in the Avaya Communication Manager Evolution Server release 6 0 1 Use Cases Polycom HDX systems and VSX systems H 323 interoperate with Avaya one X Communicator SIP Polycom HDX systems and VSX systems H 323 interoperate with Avaya Video endpoints SIP for example Avaya 1000 series e Polycom HDX system H 323 interoperates with HDX system SIP e Polycom CMA Desktop H 323 interoperates with Avaya one X Communicator SIP Polycom CMA Desktop H 323 interoperates with Avaya V
29. int SIP Deployment Model KEY SIP registration AVAYA Aura System Manager AVAYA Aura Presence Services AVAYA Au r AVAYAAura Conferencing Enterprise Edition AVAYA Aura SIP Core ommunication Manager Pa PaycomHDX um CS s Poyoom Sir AVAYA 1882 AVAYAon Communicator AVAYA NPE cCorferense Phonec FP Conference Phonec Features e 1080p HD to CIF video resolution e Wideband audio e People Content for Polycom HDX systems only e Far End Camera Control supported for Polycom HDX systems only e Avaya SIP Video implementation e Hold Unhold Avaya one X Communicator 6 0 is the initiator not Polycom HDX systems Polycom Inc 3 7 Polycom Unified Communications Deployment Guide for Avaya Aura Environments Audio Mute Unmute Avaya one X Communicator 6 0 is the initiator not Polycom HDX systems Call Transfer Avaya one X Communicator 6 0 is the initiator not Polycom HDX systems 6 Party Audio Ad Hoc Conference Call hosted on Avaya Aura Conferencing SE 6 0 SP1 Polycom HDX systems not as initiator 9 Presence has no context for a bridge Use Cases Polycom HDX systems SIP interoperate with Avaya one X Communicator SIP Polycom HDX systems SIP interoperate with Avaya 1000 series SIP video endpoints Polycom HDX systems SIP interoperate with HDX systems SIP Meet me call Avaya one X Communicator 6 0 SIP calls a Polycom RMX 7 0 2 and 7 1 v7 6 0 103
30. nication In a multipoint call with the HDX system as MCU the None Manager 5 02 CMA third Avaya 1XC added will not transmit audio 5000 v6 0 0 HDX v3 0 3 OneXC v6 1 2 02 AVA 1321 DMA v 3 0 HDX series v When an RMX systems dials out to an Avaya 1X None 3 0 3 3 0 2 RMX series Communicator the call connects but the 1XC will v 7 2 1 7 6 Avaya one X send no video Communicator v 6 1 2 Avaya Communication Manager v 5 2 1 AVA 1316 Avaya Communication The Avaya one X Communicator will lose video once None Manager 5 02 HDX a multipoint call is established if it was the 1st end 3 0 3 OneXC point called v6 1 2 02 SP2 Polycom Inc 6 1 Polycom Unified Communications Deployment Guide for Avaya Aura Environments Issue ID Found in Release Description Workaround AVA 1309 Avaya Communication Adhoc RMX systems conference launches are None Manager 5 02 RMX intermittently failing with HDX systems MPMx 4000 v7 6 HDX 3 0 3 OneXC v6 1 2 AVA 1290 Avaya Session Manager Acall to an Avaya endpoint loses video when a None v6 1 1 Avaya multipoint call is established Communication Manager 6 0 1 HDX 3 0 3 AVA 1289 Avaya Communication When two Avaya one x Communicators join an None Manager 6 0 1 HDX H 323 multipoint call with the HDX System as MCU 3 0 3 OneXC 6 1 1 the first connected one x Communicator will have no video AVA 1282 Avaya Communication The HDX system receives 720p at low
31. o the RMX bridge or receive a call from it The Avaya one X Communicator can call into the RMX bridge or receive a call from it 3 4 Polycom Inc Deployment Models and Use Cases Configuration For more information about installing configuring and administering Polycom products refer to the Documents and Downloads link at this web site support polycom com For more information about installing and configuring Avaya Aura products refer to the Documentation link at this web site support avaya com css appmanager public support For information on configuring the Avaya Communication Manager for neighboring to the DMA follow the configuration steps outlined in the following document Application Notes of Avaya and Polycom H 323 Video Solution For information on configuring the DMA 7000 refer to the Polycom DMA 7000 Operations Guide found at this web site support polycom com If the Communication Manager is in a different Site or in the Internet VPN site you must make sure the network topology is configured properly to allow access to the neighbor gatekeeper Direct Connect Solution Polycom Inc This deployment solution supports point to point and multipoint conferencing with Avaya Communication Manager version 5 02 The deployment configuration has H 323 endpoints registering directly to the Avaya Communication Manager Tested Certified and Supported Versions e Avaya one X Communicator desktop clien
32. olution Server 2 4 Communication Manager as an Evolution Server provides Communication Manager features to both SIP and non SIP endpoints It uses the full call model with Communication Manager as the only supported application With Communication Manager configured as an Evolution Server these events occur e H 323 digital and analog endpoints register with Communication Manager SIP endpoints register with Session Manager e All endpoints receive service from Communication Manager The Session Manager routes calls from and to SIP endpoints The SIP endpoints can then communicate with all other endpoints that are connected to the Communication Manager The connection from the Evolution Server to the Session Manager server is a non IMS signaling group a SIP ISC interface Communication Manager is administered as an Evolution Server by disabling IMS on the signaling group to Session Manager Session Manager handles call routing for SIP endpoints and allows them to communicate with all other endpoints that are connected to the Evolution Server Polycom Inc Getting Started with Avaya Aura These models are described in the following table Model Description Half Call The half call model separates the processing of a call request into two phases e Origination services are applied to the originator of the call Termination services are applied to the call recipient The origination and termination p
33. olycom Inc is not responsible for printing or clerical errors Information in this document is subject to change without notice Contents 1 Getting Started with Polycom Unified Communications in an Avaya Aura Environment erudi e O ao 1 2 Supported Versions isses sk a a toS REEL n ER EXE UPC xix Red W 24 1 2 Related Documentation lesse e 1 2 Customer Support 2 434 xa tek EE UeRSVERME REPE KR ated ee 1 3 2 Getting Started with Avaya Aura Avaya Aura Session Manager 0 6 00 kK kk kK KK KK KK KK e 2 1 Avaya Session Manager Instance 0 00 cece KK KK KK KK KK KK KK KK KK KK 2 2 Avaya Communication Manager Feature Server W KK KK KK 2 3 Avaya Communication Manager Evolution Server L KK 2 4 Avaya System Manager 4 54 x 008 bes ser er na a E n ka y 4 b k R 2 5 3 Deployment Models and Use Cases Jotnt EL3293 SolutiOD 14 a E ide ee ease ied dee hehe tbs REGS Oe 3 1 Tested Certified and Supported Versions 0 0 0000s 3 1 Using DMA as a Neighbor Gatekeeper with Avaya Communication Manager 5 2 3 2 Tested Certified and Supported Versions 0005 3 3 rero 3 4 Configuration iso eoe ELS Pe E d S AVEKA Seeds 3 5 Direct Connect Solution 0 0 6 ccc ccc ccc cece ee cece eee hen 3 5 Tested Certified and Supported Versions 0000 sees 3 5 Joint SIP SolutiOR owe asia itane nibs un
34. ommunication Manager as a SIP only Feature Server or as a SIP and non SIP Evolution Server e Avaya enterprise PBX and small key PBX systems within branch offices e Third party PBXs Gateways e Session Border Controllers SBCs e SIP enabled adjuncts e SIP and non SIP phones Avaya Session Manager Instance 2 2 System Manager and Session Manager work together as follows Session Manager is the software component for all enterprise SIP sessions System Manager is the single centralized management point of control A Session Manager instance consists of one server that supports up to 50 000 SIP entities An enterprise network can support up to six Session Manager instances Session Manager runs on a separate server and only one server is required for the entire network not per instance Administrators can install Session Manager instances in the same data center or in multiple data centers and in geographically redundant locations with virtually unlimited distance restrictions All of the Session Manager instances support the combining of compatible elements in various configurations SIP entities are all network entities that are a part of the SIP system Session Manager supports the following SIP entities that form part of the overall enterprise configuration e Avaya Aura Session Manager e Avaya Aura System Manager private branch exchanges e Avaya Aura Communication Manager Feature Server e Public Switched Telephone Net
35. onality ss s ss sea a PE e ng a e Ee ee 5 2 Configuring RMX Systems ssec ee XH ERE Hae ieee awed a arka r 5 3 Configuring Polycom Telepresence m100 Systems 0 0c e eee 5 3 Configuring Polycom Telepresence m100 Systems Properties 5 3 Network Settings riesene es saa el d ad e aada ia Vp dae eee Sees 5 5 SIP Settings is 2a aw akan a ah vara kin aran ne A r a a pe a pe as 5 5 6 Feature Limitations Open ISSUE 6 a4 ste ose chr eh E eb nertertexkensthrtnibe4tedjtenreide et 6 1 Fixed 58065 5 5 iaeccs eer keep op Foreign n e e st epa ied rode th aca 6 4 iv Polycom Inc Getting Started with Polycom Unified Communications in an Avaya Aura Environment This document describes how to deploy Polycom systems in an Avaya Aura environment The Polycom systems covered in this book include the following products e Polycom Converged Management Application CMA e Polycom CMA Desktop for Windows e Distributed Media Application DMA 7000 Polycom HDX systems Polycom Immersive Telepresence ITP e Polycom RMX 1500 2000 4000 conferencing platforms e Polycom RSS 4000 e Polycom Telepresence m100 e Polycom Video Border Proxy VBP E Series e Polycom VVX 1500 Avaya Aura is a central communications platform that supports unified communications for midsize to large enterprises It enables SIP based session management and simplifies complex netw
36. orks Members of an organization at any location can be interconnected through whatever type of infrastructure the endpoints reside on Avaya Aura enables deployment of voice video messaging and presence Polycom Inc 1 1 Polycom Unified Communications Deployment Guide for Avaya Aura Environments Prerequisites Before you set up and install the Polycom and Avaya components in the Avaya Aura environment you should have these prerequisites e Previous knowledge of and experience with the Avaya components Access to Avaya product documentation and relevant software Previous knowledge of and experience with Polycom products e Access to the Polycom product documentation and relevant software Supported Versions The following table lists the supported Polycom and Avaya versions or releases that have been tested and verified in a lab environment Polycom Product Interoperable with these Avaya Products CMA 4000 5000 version 5 0 and 6 0 0 Avaya Communication Manager 5 2 H 323 Avaya Communication Manager 6 0 1 H 323 CMA Desktop for Windows and Mac version 5 0 and 5 2 0 Avaya Communication Manager 5 2 H 323 Avaya Communication Manager 6 0 1 H 323 DMA 7000 version 3 0 and 4 0 Avaya Communication Manager 5 2 H 323 HDX series systems version 2 6 1 and 3 0 3 Avaya Communication Manager 5 2 H 323 Avaya Session Manager 6 1 1 SIP Telepresence m100 version 1 0 Avaya Communication Man
37. ration dr avaya com was used Verify that the Intra region IP IP Direct Audio and Inter region IP IP Direct Audio fields are set to yes change ip network region 1 Page 1 of 19 IP NETWORK REGION Region 1 Location 1 Authoritative Domain dr avaya com Name CMFS Video MEDIA PARAMETERS Intra region IP IP Direct Audio yes Codec Set 1 Inter region IP IP Direct Audio yes UDP Port Min 2048 IP Audio Hairpinning N UDP Port Max 16585 7 Enter the add signaling group n command where n is an available signaling group number for one of the SIP trunks to the Session Manager Fill in the requested fields In the sample configuration trunk group 1 and signaling group 1 were used to connect to Avaya Aura Session Manager For the remaining fields you can use the default values Entersip in the Group Type field Entertcp in the Transport Method field Entery in the IMS Enabled field Entery in the IP Video field Enter y in the Peer Detection Enabled field Use the default value in the Peer Server field Note the default value is replaced with SM after the SIP trunk to Session Manager is established Enter proc in the Near end Node Name field Enter Session Manager node name in the Far end Node Name field Enter 5060 in the Near end Listen Port field Polycom Inc Configuring Avaya Aura Session Manager Enter 5060 in the Far end Listen Port field Enter Authoritati
38. s the user name for authentication with a Registrar Server Domain Specifies the domain name for authentication with Registrar Server Password Specifies the password for authentication with Registrar Server Authorization Name Specifies the name to use for authentication when registering with Registrar Server Registrar Server Specifies the DNS name or IP address of the Registrar Server Registrar Server Status Specifies if the system is register with Registrar Server Proxy Server Specifies the DNS name or IP address of the SIP Proxy Server Polycom Inc Feature Limitations Open Issues The following table lists the known feature limitations for this integrated solution If a workaround is available it is noted in the table Refer to the corresponding Polycom product release notes for version specific feature limitations and for interoperability issues that were documented before the release of this guide Issue ID Found in Release Description Workaround AVA 1328 Avaya Communication When an RMX system and an Avaya 1XC launch an None Manager 5 02 RMX adhoc conference call the third participant is not MPMx 4000 v7 6 0 being fully connected OneXOC v6 1 2 02 AVA 1327 Avaya Communication In a point to pint call between an HDX system and an None Manager 5 02 CMA Avaya 1XC the video on the HDX system will be 5000 v6 0 0 HDX v3 0 3 intermittent OneXC v6 1 2 02 AVA 1 325 Avaya Commu
39. s with Echo Cancellation 522 0 Maximum TN2501 VAL Boards 128 aximum Media Gateway VAL Sources 250 Maximum TN2602 Boards with 80 VoIP Channels 128 Maximum TN2602 Boards with 320 VoIP Channels 128 Maximum Number of Expanded Meet me Conference Ports 300 NOTE You must logoff amp login to effect the permission changes O CU KK a e 2 Verify that ARS is enabled on page 3 of display system parameters customer options display system parameters customer options Page 3 of 11 OPTIONAL FEATURES A D Grp Sys List Dialing Start at 01 n CAS Main n Answer Supervision by Call Classifier n Change COR by FAC n ARS y Computer Telephony Adjunct Links y ARS AAR Partitioning y Cvg Of Calls Redirected Off net y ARS AAR Dialing without FAC y DCS Basic y ASAI Link Core Capabilities y DCS Call Coverage 4 2 Polycom Inc Configuring Avaya Aura Session Manager 3 To enable Private Numbering use the change system parameters customer options command to verify that Private Networking is enabled display system parameters customer options Page 5 of 11 OPTIONAL FEATURES Multinational Locations y Station and Trunk MSP y Multiple Level Precedence amp Preemption n Station as Virtual Extension y Multiple Locations y System Management Data Transfer n Personal Station Access PSA y Tenant Partitioning n PNC Duplic
40. section provides an overview of how to set up and configure Polycom Telepresence m100 systems to interoperate with Avaya products For more detailed information about configuring Polycom Telepresence m100 refer to the Polycom Telepresence m100 documentation on this web site support polycom com Configuring Polycom Telepresence m100 Systems Properties 8 Check with your Network Administrator for the correct entries for your environment Polycom Inc 5 3 Polycom Unified Communications Deployment Guide for Avaya Aura Environments The instructions in this section are for configuring Telepresence m100 system properties when setting them up to interoperate in an Avaya Communication Manager environment To configure Polycom Telepresence m100 properties Once the application is installed and launched on your PC go to Menu Preferences Abed Paye zay Telegeeumce mL Check Tur Stare Updates Chua Exit Biy Con acts Contacts eco Cals Polycom Inc Configuring Polycom Systems to Interoperate with Avaya Communication Manager Network Settings On the Network page you can choose the type of network you are connected to depending on your location and bandwidth availability Select the type of internet connection you have e Enterprise Network 30 Mbps QMasamum cal rate 1920 ops J Premna Broadband 755 ites Maximum call rate 12 ki a _ Fast Broadband 512 kbps Maseru call rate 384 kbps S
41. t version 5 2 and 6 0 e Polycom HDX Series version 3 0 3 e Polycom RMX Series version 7 6 e Polycom Immersive Telepresence version 3 0 3 e Polycom Telepresence m100 version 1 0 e Polycom VBP E Series version 9 1 5 3 e Avaya Communication Manager version 5 02 e Avaya 3641 45 wireless phones e Avaya 1692 conference phones 3 5 Polycom Unified Communications Deployment Guide for Avaya Aura Environments This deployment configuration is shown in the following figure Intern AVAYA Aura Communication Manager NOTE VBP direct connectivity only valid with CM 6 x VBP 5300 E Polycom RMX AVAYA one X Communicator AVAYA 1632 IP Conference Phones gt 2i N X A Immersive Telepresence Polycom Conference Polycom Personal Phones Telepresence Telepresence T m100 Solutions Joint SIP Solution This deployment model provides point to point and multipoint conferencing with other Avaya Aura 6 1 SIP video capable products and includes these configurations e Polycom HDX system to Avaya Session Manager 6 1 e Polycom RMX to Avaya Session Manager 6 1 Tested Certified and Supported Versions Avaya one X Communicator desktop client version 6 0 e Avaya Communication Manager version 6 0 1 Polycom Inc Deployment Models and Use Cases e Polycom HDX series version 2 6 1 e Polycom RMX 4000 version 7 0 3 and 7 2 This deployment configuration is shown in the following figure Jo
42. tandard froadband 354 kdos Maen cal rate 2 kbps J Sas Broadband 256 tos Qavimum call rate 128 bes Mrene Broadband 128 bos Quasimum call rate 6459s SIP Settings The application will utilize either H 323 or SIP depending on your network and preference Although the Avaya Communication Manager supports both H 323 and SIP you can NOT register the m100 application directly to it using H 323 as we currently do not support the registration with authentication within this application It has been tested in a neighbored scenario registered to a CMA or DMA via H 323 which is neighbored into the Avaya gatekeeper iv Enable Sz Trarapert Protocol TO gt Type of SP Server Speaty Onpisy Nera 200055 User Name 200055 avaya aca feo Doman Password RETIN Mare 200055 Caraya aab poro Regsts Serwer 10 47 49 J Regsta Server Stata Regetered Proxy Server 10 47 49 36 OK j Camcet Polycom Inc 5 5 Polycom Unified Communications Deployment Guide for Avaya Aura Environments In the SIP tab make sure the following fields are set correctly Enable SIP box is checked Transport Protocol Specifies the protocol the system uses for SIP signaling TCP Provides reliable transport via TCP for SIP signaling UDP Provides best effort transport via UDP for SIP signaling Type of SIP Server Specify Display Name Specifies the user name for authentication with a Registrar Server User Name Specifie
43. unication Manager version 5 02 3 1 Polycom Unified Communications Deployment Guide for Avaya Aura Environments e Avaya 3641 45 wireless phones Avaya 1692 conference phones in the joint H 323 scenario below when it is associated with the CMA gatekeeper The Video Border Proxy VBP E series v 9 1 5 3 is tested certified and supported and only in conjunction with the Communication Manager version 5 02 Polycom AVAYA Aura CMA Communication Manager H 323 trunk Neighbored Ie Telepresence m100 AVAYA one X Communicator AVAYA 1692 IP Conference Phones VBP 5300 E Immersive Telepresence Internet Conference Phonse Polycom Business Media Phones Polycom HDX Solutions Using DMA as a Neighbor Gatekeeper with Avaya Communication Manager 5 2 The Polycom DMA system s Call Server capabilities provide H 323 gatekeeper functionality and can also be configured to associate with an external gatekeeper such as the Avaya Communication Manager This scenario has been tested enabling Avaya endpoints registered to the ACM to dial an endpoint registered to the DMA or for endpoints on either side to dial into a Meeting Room on an RMX multipoint bridge The DMA 7000 gatekeeper must be configured in routed mode In all versions this can be accomplished by setting the Admin gt Call Server gt Call Server Settings Gatekeeper call mode to Routed call mode 3 2 Polycom Inc Polycom
44. ve Domain in the Far end Domain field Entery in the Enable Layer 3 Test field Entery in the Direct IP IP Early Media field display signaling group 1 Page 10f 1 SIGNALING GROUP Group Number 1 Group Type sip Transport Method tcp IMS Enabled y IP Video y Priority Video y Peer Detection Enabled y Peer Server SM Near end Node Name procr Far end Node Name silasm4 Near end Listen Port 5060 Far end Listen Port 5060 Far end Network Region 1 Far end Domain dr avaya com Bypass If IP Threshold Exceeded n Incoming Dialog Loopbacks eliminate RFC 3389 Comfort Noise n DTMF over IP rtp payload Direct IP IP Audio Connections y Session Establishment Timer min 3 IP Audio Hairpinning n Enable Layer 3 Test y Direct IP IP Early Media y H 323 Station Outgoing Direct Media n Alternate Route Timer sec 6 Configuring Avaya Aura Session Manager Logging on to System Manager Web Interface The Avaya Aura System Manager web interface or web console is the main user interface of Avaya Aura System Manager You need to log on to the System Manager web console before you can perform any tasks To do this you need to have a user account Contact your system administrator to create your account if you do not already have one Log on to the System Manager web interface 1 Opena web browser and access the System Manager web interface https SERVER NAME SMGR Enter your user name in the User ID field
45. work PSTN service providers e SIP enabled adjuncts that work with PBXs to provide services e Desksets Supported audio and video endpoints include the following e Polycom HDX series video endpoints e Avaya OEM Model 1692 conference phones Polycom Inc Getting Started with Avaya Aura The following table describes the SIP entities SIP Entity Description SIP Gateways SIP gateways work with the non SIP service provider network These include non Avaya SIP systems SIP enabled PBXs and Avaya Communication Manager Such SIP gateways are supported both for trunking services or line side services SIP gateways include trunk gateways such as the Avaya G860 Media Gateway SIP PSTN Service Service providers operate as SIP peer network Providers elements with which Session Manager maintains a trunking relationship Foreign domain PBXs or SIP switching equipment operate in essentially the same way as the SIP service providers that is as a SIP peer network element over a SIP trunk Supported service providers include AT amp T and Verizon SIP Enabled Adjuncts SIP enabled adjuncts provide supplemental services to PBXs such as voice mail and conferencing capabilities The supported Avaya products include Avaya Voice Portal 5 2 and 6 X Avaya Modular Messaging 5 X Avaya Aura Messaging 6 X Avaya Meeting Exchange 6 X 5 X The supported Polycom products include the RMX 1500 2000 and 4000 series SIP Devices SIP
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