Maintaining HP ProLiant DL360 G7 Server
Contents
1. E3 Note In addition to the indicators listed above see also UG Front panel LEDs and buttons Rear panel troubleshooting indicators Q Tal No Description 1 Slot 1 PCle2 x8 8 4 2 1 g3 Note A half HT faceplate is required and you might need to remove the full faceplate and replace it with a half faceplate requires a Phillips screwdriver If adding a NIC PCI Slot 1 must be used prior to slot 2 applies to NICs only 2 Slot 2 PCle2 x16 16 8 4 2 1 75W EXT 75W Power supply LEDs Optional power supply LEDs iLO 3 connector Serial connector Video connector NIC LEDs NIC LEDs olo NI ODO oO BR O 10 Interface for the private LAN 11 Interface for the corporate LAN Maintaining and Troubleshooting the HP ProLiant DL360 G7 server for Modular Messaging August 2011 11 Maintaining and Troubleshooting the HP DL360 G7 Server No Description 12 USB connectors 2 Sk Note In addition to the indicators listed above see also UG Rear panel LEDs and buttons Troubleshooting external server components Use the checklist below to troubleshoot any of the following external server components Part number Description Hot swappable 700501426 DL360G7 SRVR 146GB 10K SAS 2 5 Y HDD 700501249 DL360G7 SRVR 146GB 15K SAS 2 5 Y HDD 700501312. Error messages e POST error messages and e Review beep codes If beep codes separate suggested action can be accomplished replace server e Memory ensure that DIMMs are installed Maintaining and Troubleshooting the HP ProLiant DL360 G7 server for Modular Messaging August 2011 9 Maintaining and Troubleshooting the HP DL360 G7 Server Topic Reference Avaya recommendation alphabetical and numeric lists e Event list error messages e Insight Diagnostics processor error codes correctly Reseat memory if necessary Front panel troubleshooting indicators g3 Note Servers ship with two or more hard disk drives depending upon product requirements No Description 1 Hard disk drive not present Hard disk drive not present Activity LED on DVD RW drive intermittent when DVD is loaded indicate problem e Processor e DIMMs e Fans e Temperature e Power supply Systems Insight Display has several LEDs to s with e Power capacity See UG Systems Insight Display LEDs Front USB connector Video connector Hard disk drive LEDs 10 Maintaining and Troubleshooting the HP ProLiant DL360 G7 server for Modular Messaging Comments infodev avaya com August 2011 Rear panel troubleshooting indicators No Description 8 Hard disk drive LEDs 9 Hard disk drive LEDs 10 Hard disk drive LEDs
3. if necessary 6 Power up the server UG Power up the if necessary server Replacing internal components Use the checklist below to replace any of these internal server components Part number Description 700501424 DL360G7 DVD RW DRIVE W BRKT 700501322 DL360G7 SRVR DUAL PORT 1GB NIC 700501425 DL360G7 SRVR FAN FRU Maintaining and Troubleshooting the HP ProLiant DL360 G7 server for Modular Messaging August 2011 17 Maintaining and Troubleshooting the HP DL360 G7 Server Part number Description 700501318 DL360G7 SRVR 2GB MEMORY DIMM 700501319 DL360G7 SRVR 4GB MEMORY DIMM 700501324 DL360G7 SRVR 650 MAH RAID BATTERY 6 Note Although not used frequently Avaya customers are required to have a monitor keyboard and mouse available for use by installation and or servicing technicians No Task Reference Avaya v recommendation 1 Have the proper tools MSG Required tools 2 Observe safety TG Important safety warnings information MSG Safety considerations 3 Power down the MSG Removal and server replacement procedures gt Power down the server 4 Slide the server out of MSG Removal and the rack replacement procedures gt Extend the server from the rack MSG Removal and replacement procedures gt Remove the server from the rack 5 Remove the cover MSG Removal and replacement procedures gt A Electrostatic Access panel alert Ensure that you are properly grounded
4. THAN AVAYA AN AVAYAAFFILIATE OR AN AVAYA AUTHORIZED RESELLER AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE BY INSTALLING DOWNLOADING OR USING THE SOFTWARE OR AUTHORIZING OTHERS TO DO SO YOU ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING DOWNLOADING OR USING THE SOFTWARE HEREINAFTER REFERRED TO INTERCHANGEABLY AS YOU AND END USER AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC OR THE APPLICABLE AVAYA AFFILIATE AVAYA Avaya grants End User a license within the scope of the license types described below The applicable number of licenses and units of capacity for which the license is granted will be one 1 unless a 2 Maintaining and Troubleshooting the HP ProLiant DL360 G7 server for Modular Messaging different number of licenses or units of capacity is specified in the Documentation or other materials available to End User Designated Processor means a single stand alone computing device Server means a Designated Processor that hosts a software application to be accessed by multiple users Software means the computer programs in object code originally licensed by Avaya and ultimately utilized by End User whether as stand alone Products or pre installed on Hardware Hardware means the standard hardware originally sold by Avaya and ultimately utilized
5. by End User License types Designated System s License DS End User may install and use each copy of the Software on only one Designated Processor unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User Avaya may require the Designated Processor s to be identified by type serial number feature key location or other specific designation or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose Concurrent User License CU End User may install and use the Software on multiple Designated Processors or one or more Servers so long as only the licensed number of Units are accessing and using the Software at any given time A Unit means the unit on which Avaya at its sole discretion bases the pricing of its licenses and can be without limitation an agent port or user an e mail or voice mail account in the name of a person or corporate function e g webmaster or helpdesk or a directory entry in the administrative database utilized by the Software that permits one user to interface with the Software Units may be linked to a specific identified Server Database License DL End User may install and use each copy of the Software on one Server or on multiple Servers provided that each of the Servers on which the Software is installed communicate with no more than a single instance of the same data
6. documentation provided by Avaya Avaya is not responsible for the accuracy of any information statement or content provided on these sites and does not necessarily endorse the products services or information described or offered within them Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages Warranty Avaya provides a limited warranty on its Hardware and Software Product s Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this Product while under warranty is available to Avaya customers and other parties through the Avaya Support Web site http support avaya com Please note that if you acquired the Product s from an authorized Avaya reseller outside of the United States and Canada the warranty is provided to you by said Avaya reseller and not by Avaya Licenses THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE HTTP SUPPORT AVAYA COM LICENSEINFO ARE APPLICABLE TO ANYONE WHO DOWNLOADS USES AND OR INSTALLS AVAYA SOFTWARE PURCHASED FROM AVAYA INC ANY AVAYA AFFILIATE OR AN AUTHORIZED AVAYA RESELLER AS APPLICABLE UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER
7. rear panel components Connect and secure the power cords GS Connecting the Power Cables GS Securing the Power Cord 10 Power up the server GS Turning on the System Maintaining and Troubleshooting the HP ProLiant DL360 G7 server for Modular Messaging Comments infodev avaya com August 2011 Contacting Avaya Services Contacting Avaya Services Avaya provides a telephone number to report problems or to ask questions about your product e The support telephone number is 1 800 242 2121 in the United States For additional support telephone numbers see the Avaya Website http www avaya com support Maintaining and Troubleshooting the HP ProLiant DL360 G7 server for Modular Messaging August 2011 21 Maintaining and Troubleshooting the HP DL360 G7 Server 22 Maintaining and Troubleshooting the HP ProLiant DL860 G7 server for Modular Messaging August 2011 Comments infodev avaya com Index A Avaya Services 000 eee cceeeeccceeesteeeeeeesssaeeeeeescssaeeeeeesnaaees 21 COMACTING sd siccdshts cecanciseaseanseunanshsanenebesentnaxisaaannenass 21 D documentati ssiru iaia aia 7 8 d c ment Set ssiru anren iaa 8 COWMIOAGING Emn A T 8 how to use this document cccesseeeeeeeeeeeeeeees 7 F field replaceable units cceccceceessssteeeeeeeessnaees 46 17 extornalaare an e E A 16 DLO LAAN secasacaathsntvcevasanhasattatuatethostaciteancasacsntuanaceat a7 fr
8. 4 DL360G7 SRVR 300GB 10K SAS 2 5 Y HDD 700501182 DL360G7 SRVR PWR SUP 460W HE Y if redundant 700501312 DL360G7 SRVR AC PWR SUP 750W Y if redundant 700501313 DL360G7 SRVR DC PWR SUP 1200W Y if redundant No Task Reference Avaya v recommendation 1 Visually check for hardware LED fault indicators e DL360G7 SRVR 146GB 10K SAS 2 5 HDD If the hardware LED pL360G7SRVR MSG SAS and SATA indicates a problem hard drive LEDs i 146GB 15K SAS 2 5 consult the appropriate TG Hard drive LED HDD sone troubleshooting combinations information e DL360G7 SRVR 300GB 10K SAS 2 5 HDD 12 Maintaining and Troubleshooting the HP ProLiant DL360 G7 server for Modular Messaging August 2011 Comments infodev avaya com No Task Reference Avaya recommendation e DL360G7 SRVR PWR SUP 460W HE e DL360G7 SRVR AC PWR SUP 750W e DL360G7 SRVR DC PWR SUP 1200W MSG Rear pane LEDs and buttons MSG Systems Insight Display LED combinations TG Power supply problems If the hardware LED indicates a problem consult the appropriate troubleshooting information If the hardware LED indicates a problem consult the appropriate troubleshooting information e DL360G7 SRVR 146GB 10K SAS 2 5 HDD e DL360G7 SRVR 146GB 15K SAS 2 5 HDD e DL360G7 SRVR 300GB 10K SAS 2 5 HDD TG Drive problems hard drives and solid state drives TG Hard drive LED combinations If amber LED b li
9. AVAYA Maintaining and Troubleshooting the HP ProLiant DL360 G7 server for Modular Messaging CID 153072 Issue 1 August 2011 2011 Avaya Inc All Rights Reserved Notice While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing Avaya assumes no liability for any errors Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes Documentation disclaimer Documentation means information published by Avaya in varying mediums which may include product information operating instructions and performance specifications that Avaya generally makes available to users of its products Documentation does not include marketing materials Avaya shall not be responsible for any modifications additions or deletions to the original published version of documentation unless such modifications additions or deletions were performed by Avaya End User agrees to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by End User Link disclaimer Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or
10. Frontpanel roubleshooing MACAO S sssini aaa aaa Rear panel toubleshooting MAEMO Sarasin aansien Troubleshooting external server COMPONGMINS cccsccsccecccsseieseecremetesee creme reese romereenenenins Troubleshooting internal Server COMPONENTS ccccceeeeeeeeeeeteeeeeeeeeeeeaeeeeeaaeseeneeeeeeaaeees Re placing externial COMIDOINGENG cies cccnacticcdcsnaevetied case ettecadnerdscecnadueeiisectedaetaaneasaritooemmerecide Maintaining and Troubleshooting the HP ProLiant DL360 G7 server for Modular Messaging August 2011 5 6 Maintaining and Troubleshooting the HP ProLiant DL360 G7 server for Modular Messaging August 2011 Chapter 1 Maintaining and Troubleshooting the HP DL360 G7 Server HP DL360 G7 Server overview The Avaya Common Servers category includes the HP ProLiant DL860 G7 1U server that supports several Avaya software solutions some requiring additional hardware and memory requirements beyond the standard configuration This book covers the standard configuration only consult specific Avaya product documentation for application specific or solution specific server configurations How to use this document This guide contains information for installing the HP ProLiant DL360 G7 Server as part of an Avaya deployment and provides e Instructions for how to find the appropriate online server documentation from HP e References to specific topics in standard HP documentation e Suggested changes details and notes to a
11. SI Important Safety Information for Server Storage No number Power Networking and Rack Products MSG HP ProLiant DL360 G7 Server Maintenance and 608339 003 Service Guide TG HP ProLiant Servers Troubleshooting Guide 375445 009 UG HP ProLiant DL360 G7 Server User Guide 608341 003 8 Maintaining and Troubleshooting the HP ProLiant DL360 G7 server for Modular Messaging August 2011 Comments infodev avaya com General troubleshooting s Note If you want to locate an individual document e Go to http www hp com e Type DL360 G7 plus the keywords of the document title in the Search field in the upper right corner and press Enter Examples e Type DL360 User Guide to search for the HP ProLiant DL360 G7 Server User Guide document e Type DL360 Maintenance Service to search for the HP ProLiant DL360 G7 Server Maintenance and Service Guide document Documents included in the shipping container Abbreviation Title Part number 1URH 1U Rack Hardware 365 494 004 Installation Instructions PCS Power Cord Strain Relief Kit 407 454 021 General troubleshooting The references listed below contain general troubleshooting information Topic Reference Avaya recommendation Getting started with server TG Getting started troubleshooting Common problems TG Common problem resolution Diagnostic gflowcharts TG Diagnostic flowcharts HP resources TG HP resources for troubleshooting
12. base CPU License CP End User may install and use each copy of the Software on a number of Servers up to the number indicated by Avaya provided that the performance capacity of the Server s does not exceed the performance capacity specified for the Software End User may not re install or operate the Software on Server s with a larger performance capacity without Avaya s prior consent and payment of an upgrade fee Named User License NU End User may i install and use the Software on a single Designated Processor or Server per authorized Named User defined below or ii install and use the Software on a Server so long as only authorized Named Users access and use the Software Named User means a user or device that has been expressly authorized by Avaya to access and use the Software At Avaya s sole discretion a Named User may be without limitation designated by name corporate function e g webmaster or helpdesk an e mail or voice mail account in the name of a person or corporate function or a directory entry in the administrative database utilized by the Software that permits one user to interface with the Software Shrinkwrap License SR Customer may install and use the Software in accordance with the terms and conditions of the applicable license agreements such as shrinkwrap or clickthrough license accompanying or applicable to the Software Shrinkwrap License see Third party Compo
13. before handling internal components 6 Replace the component e DL360G7 DVD RW MSG Removal and Omit Steps 4 and 5 from DRIVE W BRKT replacement procedures both procedures You do not need to remove the e DVD tray air baffle or the BBWC e DVD ROM or DVD RW battery pack drive 18 Maintaining and Troubleshooting the HP ProLiant DL360 G7 server for Modular Messaging August 2011 Comments infodev avaya com Replacing internal components No Task Reference Avaya recommendation e DL360G7 SRVR DUAL PORT 1GB NIC MSG Removal and replacement procedures e PCI riser board assembly Expansion boards PCle riser board Mark any cables connected to the NIC and reconnect to the same ports after the NIC is replaced The NIC requires a half HT faceplate You might need to remove the full faceplate and replace it with the half faceplate which requires a crosshatch Phillips screwdriver 6 Note If adding a NICs populate PCI Slot 1 first followed by Slot 2 e DL360G7 SRVR FAN FRU MSG Removal and replacement procedures gt Fan module Refer to the Systems Insight Display LEDs to identify the defective fan e DL360G7 SRVR 2GB MEMORY DIMM e DL360G7 SRVR 4GB MEMORY DIMM MSG Removal and replacement procedures gt DIMMs Refer to the Systems Insight Display LEDs to identify the defective DIMM A Caution When removing the air baffle e
14. ceable component is hot swappable 2 Slide the server out MSG Extend the Check that the Cable of the rack if server from the rack Management Arm if necessary MSG Remove the present moves freely out server from the rack of the way of rear panel components 3 Replace the component 16 Maintaining and Troubleshooting the HP ProLiant DL360 G7 server for Modular Messaging August 2011 Comments infodev avaya com Replacing internal components No Task Reference Avaya recommendation Vv e DL360G7 SRVR MSG Removal and 146GB 10K SaS replacement 2 5 HDD procedures gt SAS and SATA hard drive DL360G7 SRVR MSG Removal and 146GB 15K SAS replacement 2 5 HDD procedures gt Hard DL360G7 SRVR drive blank 300GB 10K SAS 2 5 HDD DL360G7 SRVR MSG Removal and Ensure that the PWR SUP 460w replacement replacement power supply HE procedures gt Hotplug matches the specifications power supply of the defective power DL360G7 SRVR MSG Removal and supply AC PWR SUP replacement 750W procedures gt Power DL360G7 SRVR Supply blank DC PWR SUP 1200W 4 Slide the server into UG Installing the Check that the Cable the rack if server into the rack Management Arm if necessary present moves freely out of the way of rear panel components 5 Connect the power UG Powering up and cable s to the power configuring the server supply
15. d Party Terms that apply to them is available on the Avaya Support Web site http support avaya com Copyright Preventing Toll Fraud Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party for example a person who is not a corporate employee agent subcontractor or is not working on your company s behalf Be aware that there can be a risk of Toll Fraud associated with your system and that if Toll Fraud occurs it can result in substantial additional charges for your telecommunications services Avaya Toll Fraud Intervention If you suspect that you are being victimized by Toll Fraud and you need technical assistance or support call Technical Service Center Toll Fraud Intervention Hotline at 1 800 643 2353 for the United States and Canada For additional support telephone numbers see the Avaya Support Web site http support avaya com Suspected security vulnerabilities with Avaya products should be reported to Avaya by sending mail to securityalerts avaya com Trademarks The trademarks logos and service marks Marks displayed in this site the Documentation and Product s provided by Avaya are the registered or unregistered Marks of Avaya its affiliates or other third parties Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark Nothing contained in this site the Documentation and Product s shou
16. ld be construed as granting by implication estoppel or otherwise any license or right in and to the Marks without the express written permission of Avaya or the applicable third party Avaya is a registered trademark of Avaya Inc All non Avaya trademarks are the property of their respective owners and Linux is a registered trademark of Linus Torvalds Downloading Documentation For the most current versions of Documentation see the Avaya Support Web site http support avaya com Contact Avaya Support Avaya provides a telephone number for you to use to report problems or to ask questions about your Product The support telephone number is 1 800 242 2121 in the United States For additional support telephone numbers see the Avaya Web site http support avaya com Maintaining and Troubleshooting the HP ProLiant DL360 G7 server for Modular Messaging August 2011 3 4 Maintaining and Troubleshooting the HP ProLiant DL360 G7 server for Modular Messaging August 2011 Comments infodev avaya com Contents Chapter 1 Maintaining and Troubleshooting the HP DL360 G7 Server PP BLS Gey SNo CVO OW orrian aa EE da PPO MS LIDS NL cessed E A AA E A AAE A E A A Downloading HP COC URNS LATO Phccicsiaieaciesediaesnccetiadedacesciindateabileasteamniadedicanbinatiaadesieaneal PU TN caer EE A A iaioceaesnaniass Gemara VOUS SOON iasuctnadtieres antl caaptier eu shard ele ei Gtessaninaubulin fas inna aMiicuadadanintt Ste
17. n problems If problem persists order replacement fan e DL360G7 SRVR 2GB MEMORY DIMM e DL360G7 SRVR 4GB MEMORY DIMM TG Memory problems If problem persists order replacement memory e DL360G7 SRVR 650 MAH RAID BATTERY If the part is defective see Replacing internal server components Maintaining and Troubleshooting the HP ProLiant DL360 G7 server for Modular Messaging August 2011 15 Maintaining and Troubleshooting the HP DL360 G7 Server Replacing external components Use the checklist below to replace any of the following external server components Part number Description Hot swappable 700501 426 DL360G7 SRVR 146GB 10K Y SAS 2 5 HDD drive 700501249 DL360G7 SRVR 146GB 15K Y SAS 2 5 HDD 700501314 DL360G7 SRVR 300GB 10K Y SAS 2 5 HDD 700501182 DL360G7 SRVR PWR SUP Y if redundant 460W HE 700501312 DL360G7 SRVR AC PWR Y if redundant SUP 750W 700501313 DL360G7 SRVR DC PWR Y if redundant SUP 1200W g3 Note Hard disk drives and redundant power supplies are hot swappable you do not have to power down the server Replacing a power supply usually does not require removing the server from the rack unless cables or other obstructions prevent removing and replacing the power supply No Task Reference Avaya recommendation Vv 1 Power down server MSG Power down the Determine whether the if necessary server repla
18. nents for more information Copyright Except where expressly stated otherwise no use should be made of materials on this site the Documentation Software or Hardware provided by Avaya All content on this site the documentation and the Product provided by Avaya including the selection arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases You may not modify copy reproduce republish upload post transmit or distribute in any way any content in whole or in part including any code and software unless expressly authorized by Avaya Unauthorized reproduction transmission dissemination storage and or use without August 2011 Comments infodev avaya com the express written consent of Avaya can be a criminal as well as a civil offense under the applicable law Third party components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements Third Party Components which may contain terms that expand or limit rights to use certain portions of the Product Third Party Terms Information regarding distributed Linux OS source code for those Products that have distributed the Linux OS source code and identifying the copyright holders of the Third Party Components and the Thir
19. nks regularly replace the HDD e DL360G7 SRVR PWR SUP 460W HE e DL360G7 SRVR AC PWR SUP 750W e DL360G7 SRVR DC PWR SUP 1200W TG Power supply problems Check for loose connector If the part is defective see Replacing external server components Troubleshooting internal server components Use the checklist below to troubleshoot any of the following internal server components Part number Description 700501424 DL360G7 DVD RW DRIVE W BRKT Maintaining and Troubleshooting the HP ProLiant DL360 G7 server for Modular Messaging August 2011 Troubleshooting internal server components 13 Maintaining and Troubleshooting the HP DL360 G7 Server Part number Description 700501322 DL360G7 SRVR DUAL PORT 1GB NIC 700501425 DL360G7 SRVR FAN FRU 700501318 DL360G7 SRVR 2GB MEMORY DIMM 700501319 DL360G7 SRVR 4GB MEMORY DIMM 700501324 DL360G7 SRVR 650 MAH RAID BATTERY No Task Reference Avaya Vv recommendation 1 Visually check for LED fault indicators e DL860G7 DVD RW TG CD ROM and DVD If the hardware LED DRIVE W BRKT drive problems indicates a problem consult the appropriate troubleshooting information e DL360G7 SRVR DUAL MSG Rear pane LEDs PORT 1GB NIC and buttons Note MSG Systems Insight Only refer to Item Display LED combinations 2 NIC LEDs If the hardware LED indicates a problem con
20. nsure that the RAID battery does not fall out of its compartment in the baffle A Caution Refer to the information on the top of the air baffle and inside cover for correct DIMM placement e DL360G7 SRVR 650 MAH RAID BATTERY MSG Removal and replacement procedures gt BBWC battery pack or FBWC capacitor pack A Caution Consult the internal label with directions for removing the air Maintaining and Troubleshooting the HP ProLiant DL360 G7 server for Modular Messaging August 2011 19 Maintaining and Troubleshooting the HP DL360 G7 Server 20 No Task Reference Avaya recommendation baffle Be careful that the RAID battery does not fall out of its compartment in the baffle To remove the cable from the battery gently rock the connector back and forth and free of the alignment slots A Caution When replacing the air baffle and facing the front of the server insert the left side into the alignment slots then gently flex the baffle so that the right side slides into its alignment slot easily DO NOT attempt to force or pound the baffle into place A Caution DO NOT pinch the battery cable when replacing the air baffle Replace the cover MSG Removal and replacement procedures gt Access panel Slide the server into the rack RI SR Check that the Cable Management Arm if present moves freely out of the way of
21. ont panel sicccececcenccdtndeseredycodsccranencnedaeeneveneneescecaesoneangs 10 Maintaining and Troubleshooting the HP ProLiant DL360 G7 server for Modular Messaging troubleshooting indicators cceccseeceeeeeeeeeeees 10 H HP DL360 G7 Server OVErVIEW ccccceceeeeeeeeeseeseeeeeees 7 R rear panel 0 0 eee cece eeeeeeeeee eee eeee eee eee eeeeeeeeeeeeeeeneees 41 troubleshooting indicators cccccccccceeeeeeeseeeees qt T troubleshooting cccceeceeeeeeeeeeeeeeeeeeseeeeeeees 9 12 13 general scirata i iaa elves 9 extemal serorei e eaaa anani 12 internal components ceeceeeeeeeeeeteeeeceeeeeeeeeees 13 August 2011 23
22. ssist the user in interpreting the manufacturer s documentation and to clarify Avaya s recommended implementation of the equipment e Additional topics not covered in standard HP documentation but which are necessary for maintaining and troubleshooting the Avaya installation Downloading HP documentation Use this procedure to find and download the HP ProLiant DL360 G7 documentation from HP Maintaining and Troubleshooting the HP ProLiant DL360 G7 server for Modular Messaging August 2011 7 Maintaining and Troubleshooting the HP DL360 G7 Server Procedure 1 Open a browser and go to http www hp com 2 Clickon Support and Drivers 3 Select See support and troubleshooting information in the Step 1 area 4 Inthe Step 2 area of the page type ProLiant DL360 in the For product field 5 Select HP ProLiant D L360 G7 Server series from the list of search results 6 SelectManuals guides supplements addendums etc 7 Download the document s listed in the HP DL360 G7 document set gt Documents to download section below HP DL360 document set Refer to the documents listed below for HP DL360 server information and procedures a Note Download the documents listed in the Documents to download section below Printed copies of the documents listed in the Documents included in the shipping container section below ship with the server Documents to download Abbreviation Title Part number
23. sult the appropriate troubleshooting information e DL860G7 SRVR FAN MSG Systems Insight If the hardware LED FRU Display LED combinations indicates a problem consult the appropriate troubleshooting information e DL860G7 SRVR 2GB If the hardware LED MEMORY DIMM f indicates a DL360G7 SRVR 4GB MSG Systems Insight Sroblem consult Display LED combinations l MEMORY DIMM f the appropriate TG Memory problems troubleshooting information e DL360G7 SRVR 650 If the hardware LED MAH RAID BATTERY indicates a problem consult the appropriate 14 Maintaining and Troubleshooting the HP ProLiant DL360 G7 server for Modular Messaging August 2011 Comments infodev avaya com Troubleshooting internal server components No Task Reference Avaya recommendation troubleshooting information If the hardware LED indicates a problem consult the appropriate troubleshooting information e DL360G7 DVD RW DRIVE W BRKT TG CD ROM and DVD drive problems Perform only Steps 3 and 4 in the System does not boot from the drive section Perform all of the steps in the Data read from the drive is inconsistent or drive cannot read data and Drive is not detected sections If problem persists order replacement drive e DL360G7 SRVR DUAL PORT 1GB NIC TG Expansion board problems Check NIC indicator LEDs If problem persists order replacement NIC e DL360G7 SRVR FAN FRU TG Fa
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