Application Notes for Plantronics Blackwire C620 Headsets with
Contents
1. tar Ned ae Audio Options Number a P Audio Monitor KP ate Aes Fa Tuning Wizard Display the Audio Tuning Wizard Plantronics Blackwire C620 Headset is automatically detected in Microsoft Windows as Plantronics C620 Select this device as the Primary Playback Device and Recording Device as shown below Select Next Audio Tuning Wizard Ensure that all applications that record or play sound are closed Select a primary p ayback device Plantronics C620 Select a recording device Fensoricsc520 C620 v I Enable a secondary ring device Cancel Help JC Reviewed Solution amp Interoperability Test Lab Application Notes 9 of 16 SPOC 9 14 2010 2010 Avaya Inc All Rights Reserved PlantronicsC620 Select Headset or Handset Click Next and follow the remaining procedures to tune the audio Audio Tuning Wizard Choose the configuration you want to use for your Voice over IP calls QHeadset or Handset OPEC Microphone and PC Speakers Half Duplex Sound Device lt Back Nea J E JC Reviewed Solution amp Interoperability Test Lab Application Notes 10 of 16 SPOC 9 14 2010 2010 Avaya Inc All Rights Reserved PlantronicsC620 7 Configure Avaya one X Communicator After logging into Avaya one X Communicator select from the menu as shown below JC Reviewed Solution amp Interoperability Test Lab Application Notes 11 of 16 SPOC 9 14 2010 22. 5 Configure Avaya IP Softphone After logging into Avaya IP Softphone select Audio gt Tuning Wizard from the menu as shown below Avaya IP Softphone 10021 Fie Edit View Tools OCH Settings Help t Hold Volume and Ringer Settings tions a the Audio Tuning Wizard JC Reviewed SPOC 9 14 2010 Solution amp Interoperability Test Lab Application Notes 2010 Avaya Inc All Rights Reserved 7 of 16 PlantronicsC620 Plantronics Blackwire C620 Headset is automatically detected in Microsoft Windows as Plantronics C620 Select this device as the Primary Playback Device and Recording Device as shown below Select Next Audio Tuning Wizard Ensure that all applications that record or play sound are closed Select a primary playback device Plantronics C620 Select a recording device Fensoricsc520 C620 v I Enable a secondary ring device Choose the configuration you want to use for your Voice over IP calls PC Microphone and PC Speakers C HalfOuplex Sound Device JC Reviewed Solution amp Interoperability Test Lab Application Notes 8 of 16 SPOC 9 14 2010 2010 Avaya Inc All Rights Reserved PlantronicsC620 6 Configure Avaya IP Agent After logging into Avaya IP Agent select Audio gt Tuning Wizard from the menu as shown below W Avaya IP Agent 10023 Agent 11001 File Edit Call view Agent Tools Eemi i k volume and Ringer Settings Drop T anste
3. Windows XP IP Telephone Avaya C364T PWR Converged Stackable Switch Connection to Desktop PCs via Avaya 8510 Server running Avaya Aura Communication Manager and the USB Port Communication Manager Messaging rae ee 10 1 10 10 E erreneren ararasan nern ene s j Plantronics Blackwire a C620 Headsets Ext 10022 Ext 10023 Avaya one X Avaya IP Agent Communicator Windows Vista Windows 7 Avaya G650 Media Gateway CLAN IP 10 1 10 21 MEDPRO IP 10 1 10 31 Figure 1 Test Configuration JC Reviewed Solution amp Interoperability Test Lab Application Notes 3 of 16 SPOC 9 14 2010 2010 Avaya Inc All Rights Reserved PlantronicsC620 3 Equipment and Software Validated The following equipment and software were used for the sample configuration provided Equipment Software Avaya S8510 Server Avaya Aura Communication Manager 5 2 1 RO15x 02 1 016 4 with Service Pack 02 1 016 4 17959 Avaya G650 Media Gateway e TN2312BP IP Server Interface HW07 FW049 e TN799DP C LAN Interface HW01 FW034 e TN2302AP IP Media Processor HW20 FW120 Avaya IP Softphone running on Microsoft R6 0 SP7 Windows XP Professional SP3 32 bit PC 6 01 93 Avaya IP Agent running on Microsoft R7 0 SP8 Windows Vista Business SP2 32 bit PC 7 0 38 124 Avaya one X Communicator running on 5 2 Microsoft Windows 7 Professional 32 bit PC 5 2 0 16 Avaya 9640 IP Telep
4. 010 Avaya Inc All Rights Reserved PlantronicsC620 Plantronics Blackwire C620 Headset is automatically detected in Microsoft Windows as Plantronics C620 Select this device as the Playback Device and Recording Device as shown below Click Next and follow the remaining procedures to tune the audio 8 Configure Plantronics Blackwire C620 Headsets The Plantronics Blackwire C620 Headsets are USB plug and play devices When plugged into the USB Port of the desktop PC they are automatically detected in Microsoft Windows without requiring any additional driver software In this test configuration the Plantronics Blackwire C620 Headsets are detected as Plantronics C620 in Windows XP Windows Vista and Windows 7 JC Reviewed Solution amp Interoperability Test Lab Application Notes 12 of 16 SPOC 9 14 2010 2010 Avaya Inc All Rights Reserved PlantronicsC620 8 1 Install Plantronics Unified Runtime Engine The Plantronics Unified Runtime Engine enables the Plantronics Blackwire C620 Headset to answer and end calls using the call control button on the headset The following describes the steps to install the Plantronics software e Log into an account that is a member of the Administrators group e Insert the Plantronics CD ROM and execute setup exe This is a bootstrap application which will download the latest version of the software from the Plantronics website An internet connection is required e When prompted for the Setup Type s
5. AVAYA Avaya Solution amp Interoperability Test Lab Application Notes for Plantronics Blackwire C620 Headsets with Avaya IP Softphone Avaya IP Agent and Avaya one X Communicator Issue 1 1 Abstract These Application Notes describe a compliance tested configuration comprised of Plantronics Blackwire C620 Headsets with Avaya IP Softphone Avaya IP Agent Avaya one X Communicator and Avaya Aura Communication Manager Designed for those who spend hours each day on long conference calls webinars and video conferencing the Blackwire C620 Headset makes communications more effective and productive Information in these Application Notes has been obtained through DevConnect compliance testing and additional technical discussions Testing was conducted via the DevConnect Program at the Avaya Solution and Interoperability Test Lab JC Reviewed Solution amp Interoperability Test Lab Application Notes 1 of 16 SPOC 9 14 2010 2010 Avaya Inc All Rights Reserved PlantronicsC620 1 Introduction These Application Notes describe the configuration steps required for Plantronics Blackwire C620 Headsets with Avaya IP Softphone Avaya IP Agent Avaya one X Communicator and Avaya Aura Communication Manager Designed for those who spend hours each day on long conference calls webinars and video conferencing the Blackwire C620 Headset makes communications more effective and productive The Blackwire C620 Headset employs simple plug an
6. d play USB connectivity to the PC 1 1 Interoperability Compliance Testing Avaya s formal testing and Declaration of Conformity is provided only on the headsets handsets that carry the Avaya brand or logo Avaya may conduct testing of non Avaya headset handset to determine interoperability with Avaya phones However Avaya does not conduct the testing of non Avaya headsets handsets for Acoustic Pressure Safety Hearing Aid Compliance EMC regulations or any other tests to ensure conformity with safety audio quality long term reliability or any regulation requirements As a result Avaya makes no representations whether a particular non Avaya headset will work with Avaya s telephones or with a different generation of the same Avaya telephone Since there is no industry standard for handset interfaces different manufacturers utilize different handset headset interfaces with their telephones Therefore any claim made by a headset vendor that its product is compatible with Avaya telephones does not equate to a guarantee that the headset will provide adequate safety protection or audio quality The interoperability compliance test included feature and serviceability testing The feature testing focused on placing calls to and from Avaya IP Softphone Avaya IP Agent and Avaya one X Communicator using Plantronics Blackwire C620 Headsets and verifying good talk path in both directions The type of calls made included calls to voicemail to interna
7. elect Typical This will install the Unified Runtime Engine Control Panel Update Manager and connectivity for all supported softphone applications e Follow the on screen instructions to install the software 9 General Test Approach and Test Results All test cases were performed manually The following features were verified e Placing calls to the voicemail system Voice messages were recorded and played back to verify that the playback volume and recording level were good e Placing calls to internal extensions to verify that the playback volume and recording level were good e Placing calls to the PSTN to verify that the playback volume and recording level were good e Answering and ending calls using the call control button on the headset e Using the volume control buttons on the Plantronics Blackwire C620 Headset to adjust the playback volume e Using the mute control button on the Plantronics Blackwire C620 Headset to mute and un mute the recording level For the serviceability testing the Plantronics Blackwire C620 Headsets were disconnected and reconnected to verify proper operation Avaya IP Softphone Avaya IP Agent and Avaya one X Communicator were also restarted for the same purpose The desktop PCs were also rebooted to verify that the Plantronics Unified Runtime Engine process starts automatically when the PC comes back into service All test cases passed successfully JC Reviewed Solution amp Interoperability Te
8. h 1 CORSAN Name IP Softphone Coverage Path 2 COS Hunt to Station STATION OPTIONS Time of Day Lock Table Loss Group 2 Personalized Ringing Pattern 1 Data Option none essage Lamp Ext 10023 Speakerphone 2 way Mute Button Enabled y Display Language english Expansion Module n Survivable COR internal Media Complex Ext Survivable Trunk Dest y IP SoftPhone Y IP Video Softphone n Customizable Labels Y JC Reviewed Solution amp Interoperability Test Lab Application Notes 5 of 16 SPOC 9 14 2010 2010 Avaya Inc All Rights Reserved PlantronicsC620 4 2 Configure Station for Avaya IP Agent Use the add station n command where n is an available extension in the dial plan to create a new station to be used by Avaya IP Agent Configure the following e Type The IP Telephone type that will be emulated In this compliance testing the type was set to 2420 e Security Code Password used by Avaya IP Agent to log in e Port Set to X to administer the station without hardware e IP SoftPhone y add station 10021 Page ors 6 STATION Extension 10021 Lock Messages n BCC m0 Type 2420 Security Code 12345 mig i Port Coverage Path 1 CORCERI Name IP Agent Coverage Path 2 COSLA Budes tO Sitaicwems STATION OPTIONS Time of Day Lock Table Loss Group 2 Personalized Ringing Pattern 1 Data Option none essage Lamp Ext 10021 Speakerphone 2 way Mute Button Enabled y Display Language engl
9. hone 3 1 1 H 323 Avaya C364T PWR Converged Stackable 4 5 18 Switch Plantronics Blackwire C620 Headsets USB Version 51 Plantronics Unified Runtime Engine 2 0 31611 1 Plantronics Control Panel 2 0 31611 1 4 Configure Communication Manager The following sections show the relevant configuration screens for Communication Manager The screen shots included in this section focused only on the configuration of the station and ip codec set forms The configuration is performed via the System Access Terminal SAT on Communication Manager JC Reviewed Solution amp Interoperability Test Lab Application Notes 4 of 16 SPOC 9 14 2010 2010 Avaya Inc All Rights Reserved PlantronicsC620 4 1 Configure Station for Avaya IP Softphone or Avaya one X Communicator Use the add station n command where n is an available extension in the dial plan To create a station to be used by Avaya IP Softphone or Avaya one X Communicator the following information should be provided e Type The IP Telephone type that will be emulated In this compliance testing the type was Set to 2420 e Security Code Password used by Avaya IP Softphone or Avaya one X Communicator to log in e Port Set to X to administer the station without hardware e IP SoftPhone y AcGmSivaenonmAOOZS Page ors 6 STATION Extension 10023 Lock Messages n BECCO Type 2420 Security Code 12345 WS AL Port Coverage Pat
10. ish Expansion Module n Survivable COR internal Media Complex Ext Survivable Trunk Dest y IP SoftPhone Y IP Video Softphone n Customizable Labels Y On Page 4 of the STATION form configure the additional feature buttons that are used by Avaya IP Agent to log in as an Automatic Call Distribution ACD agent The following feature buttons were configured add station 10021 Page 4 of 6 STATION SITE DATA Room Headset n Jack Speaker n Cable Mounting d ERIN tats Cord Length 0 Building Set Color ABBREVIATED DIALING ibs Snell 8 STE List3 BUTTON ASSIGNMENTS ig calil eyeoir 5 CAPE As Calil ajgzoz 6 Grp 38 Ccalil epor we REE Grp 4 ljauto in Gael Si Grp voice mail Number JC Reviewed Solution amp Interoperability Test Lab Application Notes 6 of 16 SPOC 9 14 2010 2010 Avaya Inc All Rights Reserved PlantronicsC620 4 3 Configure IP Codec Set The following screen shows the codec set configuration that was used during the test To configure the codec set use the change ip codec set n command where n is the IP codec set used by the Avaya softphone applications In this compliance testing the G 722 64K and G 711 mu law codec were used change ip codec set 1 Codec Set Audio Codec G 722 64K G 711MU sil oy Onl a Gel hey a IP Codec Set Silence Frames Packet Suppression Per Pkt Size ms 2 20 n 2 20 OE 2
11. l extensions and to the PSTN The serviceability testing focused on verifying the usability of Plantronics Blackwire C620 Headsets after restarting the Avaya softphone applications disconnecting and reconnecting the Headsets and rebooting the PC 1 2 Support For technical support and information on Plantronics headsets contact Plantronics at e Phone 800 544 4660 toll free 1 831 426 5858 International e Website http www plantronics com north_america en_US support JC Reviewed Solution amp Interoperability Test Lab Application Notes 2 of 16 SPOC 9 14 2010 2010 Avaya Inc All Rights Reserved PlantronicsC620 2 Reference Configuration Figure 1 illustrates the test configuration used to verify the Plantronics solution The configuration comprised of an Avaya S8510 Server running Avaya Aura Communication Manager and an Avaya G650 Media Gateway with connections to the following an Avaya 9640 IP Telephone and an ISDN BRI trunk to the PSTN Avaya Aura Communication Manager Messaging was used as the voicemail system Avaya IP Softphone Avaya IP Agent and Avaya one X Communicator were installed on three desktop PCs respectively each having a Plantronics Blackwire C620 Headset attached to the USB Port of the desktop PC The Avaya C364T PWR Converged Stackable Switch provides Ethernet connectivity to the Avaya Server Media Gateway desktop PCs and IP telephone Ext 10021 Ext 10002 Avaya IP Softphone Avaya 9640
12. m at devconnect avaya com JC Reviewed Solution amp Interoperability Test Lab Application Notes 16 of 16 SPOC 9 14 2010 2010 Avaya Inc All Rights Reserved PlantronicsC620
13. nt Number 03 300509 2 Avaya IP Softphone Release 6 0 User Reference Issue 1 May 2007 3 Avaya IP Agent Release 7 0 Installation and User Guide Issue 1 1 August 2007 4 Avaya one X Communicator User Reference November 2009 The following Plantronics product documentation can be found at http www plantronics com 5 Plantronics Blackwire C610 Blackwire C620 Quick Start Guide 2009 6 Plantronics Blackwire C610 Blackwire C620 User Guide 2009 JC Reviewed Solution amp Interoperability Test Lab Application Notes 15 of 16 SPOC 9 14 2010 2010 Avaya Inc All Rights Reserved PlantronicsC620 2010 Avaya Inc All Rights Reserved Avaya and the Avaya Logo are trademarks of Avaya Inc All trademarks identified by and are registered trademarks or trademarks respectively of Avaya Inc All other trademarks are the property of their respective owners The information provided in these Application Notes is subject to change without notice The configurations technical data and recommendations provided in these Application Notes are believed to be accurate and dependable but are presented without express or implied warranty Users are responsible for their application of any products specified in these Application Notes Please e mail any questions or comments pertaining to these Application Notes along with the full title name and filename located in the lower right corner directly to the Avaya DevConnect Progra
14. st Lab Application Notes 13 of 16 SPOC 9 14 2010 2010 Avaya Inc All Rights Reserved PlantronicsC620 10 Verification Steps From the Windows Control Panel open Sounds and Audio Devices and click the Audio tab Verify that the device Plantronics C620 is listed in both the Sound playback and Sound recording section as shown below Sounds and Audio Devices Properties FATT a Volume Sounds Audio Sound playback Voice Hardware O Default device 7 Plantronics C620 Plantronics C620 C620 Sound recording Default device 4 Plantronics C620 vj MIDI music playback Pas Default device C Use only default devices a Microsoft GS Wavetable Siw Synth 11 Conclusion These Application Notes describe the configuration steps required for Plantronics Blackwire C620 Headsets with Avaya IP Softphone Avaya IP Agent and Avaya one X Communicator All test cases were completed successfully JC Reviewed Solution amp Interoperability Test Lab Application Notes SPOC 9 14 2010 2010 Avaya Inc All Rights Reserved 14 of 16 PlantronicsC620 12 Additional References This section references the Avaya and Plantronics documentation that are relevant to these Application Notes The following Avaya product documentation can be found at http support avaya com 1 Administering Avaya Aura Communication Manager Release 5 2 Issue 5 0 May 2009 Docume
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