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Implementing Voicemail Pro

1. 2 Select the module for which you want to increase decrease reporting 3 In the right hand panel adjust the level of reporting 4 Close the Configure Debug Filters window 3 7 4 The Voicemail Console The voicemail console mode that is running as the voicemail service in Interact with desktop mode is no longer used Running services in this mode is not supported by Microsoft on Vista or Server 2008 Instead you should use the debug viewer 75 to view voicemail server activity as it occurs Implementing Voicemail Pro IP Office 8 1 not exist using alternative locale of Page 76 15 601064 Issue 8b Tuesday December 11 2012 Chapter 4 Using the Voicemail Pro Client Implementing Voicemail Pro Page 77 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 4 Using the Voicemail Pro Client The Voicemail Pro client is used to administer the Voicemail Pro server This section covers the basic operation of the Voicemail Pro client to connect to a Voicemail Pro server For details on administration using the Voicemail Pro client see Avaya IP Office Administering Voicemail Pro 15 601063 For a Windows based server the client can be installed on the same server and used locally to administer the server The client can also be installed separately on another Windows computer and then be used to administer the server remotely 4 1 Logging in to the Voicemail Pro Server If you start the Voicemai
2. 3 5 2 1 1 Creating a Voicemail Domain Account 1 Make sure that the computer that is running the Voicemail server is a member of the domain To join the domain you will need access to a log account with administrative permissions on the domain as well as the server computer consult the domain administrator 2 On the Exchange server e Create an account called Voicemail on the domain and an associated mailbox e Provide a secure password e Check the User Cannot Change Password and Password Never Expires boxes Log on to the voicemail server computer using a domain administrator account Click Start Administrative Tools Computer Management In the left pane expand Local Users and Groups and click Groups Double click Administrators and click Add Click Locations and select the domain name in the list In the Enter the object names to select field type Voicemail and click Check Names Select Voicemail in the list and click OK followed by OK iN N Bw Implementing Voicemail Pro Page 58 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 Installation Voicemail Email 3 5 2 1 2 Configuring Outlook for VoiceMail Email To configure Outlook on your system perform the following steps 1 On the desktop right click the Outlook icon and select Properties 2 On the General tab select Add Select Microsoft Exchange Server Click Next In the Server field enter the name of the Exchange server In the Mailbox field ente
3. Implementing Voicemail Pro Page 22 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 Installation Server Client Installation e Voicemail E mail Installation 54 e UMS Web Voicemail 3 e IMAP Installation 3 e Web Voicemail Installation 3 e UMS Exchange Configuration 42 e Centralized Voicemail Pro e Installing Text to Speech Features 71 e Voicemail Private Networked Messaging VPNM Installation hs e Installation on Windows Server Operating Systems On many Windows server computers while the Windows Audio components are present by default they are not always enabled If this is the case the playback of voice prompts may be choppy and the TTS if installed will not work However enabling Windows Audio does not require the server computer to have a sound card installed 1 Verify that you have full administrator rights for the computer 2 Click Start Administrative Tools Services 3 If the status of the Windows Audio service is not Started start the service and set the Startup Type to Automatic Implementing Voicemail Pro Page 23 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 To install the Voicemail Pro software components 1 Insert the IP Office Applications DVD Click on the link for Voicemail Pro and then double click on setup exe 2 The Choose Setup Language menu is displayed This language is used for the installation process and does not affect the language prompts
4. Distributed Voicemail Server SMTP Centralized Voicemail Server SMTP Server IP Office a I Implementing Voicemail Pro IP Office 8 1 are located in different geographical locations and are connected to the Central IP Office The Central IP Office connects to a central Voicemail Pro server and the other IP Offices connect to the Distributed Voicemail Pro server an additional voicemail server added to the Small Community Network Each IP Office is set up to use Simple Network Time Protocol SNTP the time source of the IP Office Network Simple Network Time Protocol SNTP is an Internet standard protocol built on top of TCP IP that provides accurate synchronization to the millisecond of computer clock times in a network of computers It synchronizes all the IP Offices in an SCN configuration e Other IP Offices continue to use centralized voicemail as normal e An IP Office that is using a distributed voicemail server cannot also be used as the fallback IP Officelt18i for the central voicemail server Page 121 15 601064 Issue 8b Tuesday December 11 2012 e The synchronization is done using IIS SMTP e mail between the servers Note In the distributed Voicemail Pro set up ITZ functions similar to the centralized Voicemail pro set up Multiple Distributed Servers Additional distributed voicemail servers can be added as required by the individual IP Office sites in the Small Communit
5. Implementing Voicemail Pro Page 27 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 3 2 3 The Voicemail Pro Services If you have installed Voicemail Pro successfully and rebooted the server computer then the voicemail service starts automatically However you can restart the service manually if required To check restart the Voicemail Pro Service 1 Click Start Administrative Tools Services 2 Services Gel es File Action View Help eskkOcosHm gt 1 i Services Local Sh Telephony TPM Base Services PnP Device Host User Profile Service irtual Disk VMware Upgrade H lume Shadow Copy S Windows Audio amp Windows Color Sys amp Windows Driver Fo Q Thread Ordering Se TP AutoConnect Se n TP C Gateway Ser VMware Tools Service G Windows Audio End Manages and imple Manages audio for Manages audio devi The wcsPlugInServi Manages user mod Provides Telephony Provides ordered e ThinPrint print com ThinPrint print com Enables access tot Allows UPnP device This service is respo Provides manageme Provides support Fo Virtual hardware up Started Started Started Started Started Manual Network Se Manual Local Service Manual Local System Manual Local System Manual Local Service Disabled Local Service Automatic Local System Manual Local Sys
6. x Windows uses the following information to identify your computer on the network Computer description For example IIS Production Server or Accounting Server Full computer name vmpro1 example com Domain example com 5 Select the SMTP Receiverl io sub tab System Preferences xi General Directories Email Housekeeping SNMP Alarm Outcalling Backup amp Restore MAPI SMTP Sender SMTP Receiver SMTP Receiver External 7 Drop Folder c inetpub mailroot drop Domain 10 1 1 12 e For a Windows based server set the SMTP Receiver as External and set the Drop Folder address to be the IIS mail drop folder usually C Inetpub mailroot Drop e Click OK 6 Click amp Save amp Make Live 3 Verify that Port 25 is Not Blocked Many firewalls block access to port 25 by default Check that the firewall software on the server is configured to include VMProV5Svc exe as an exception 4 DNS Host Routing Optional SMTP operation uses fully qualified domain names that need to be resolved to IP addresses by the network s DNS server For name resolution the hosts files on each server can be used Note however that if this method is used any changes to IP addresses of servers will need to be reflected in the file update Locate the file C Windows System32 drivers etc hosts and open it in a text editor such as WordPad Add IP address and fully qualified domain name entries for each of the
7. 19 Click E mail Options 20 Uncheck Save copies of messages in Sent Items folder e You might want this option selected during initial setup and troubleshooting Due to the size of wav file message attachments it is advisable to uncheck it after installation is complete 21 Log on to the server computer using the account that will be used for the Voicemail Pro server 22 From Outlook or Outlook Express send a message direct to an extension user 23 If this message is received correctly continue with installing the Voicemail Pro software Gi Ra N no Implementing Voicemail Pro Page 64 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 Installation Voicemail Email 3 5 2 2 5 Configuring Outlook for Exchange Server This option can be selected if Outlook is to be configured to connect to the Exchange server using a valid user name and password while the Voicemail computer remains a member of a work group To configure Outlook for Exchange Server 1 Create a new mailbox on the Exchange server for example Voicemail and assign it the same password as has been configured on the voicemail computer Clear User must Change password at Next Logon and select Password Never Expires On the voicemail computer logon with the Voicemail account Right click the Outlook icon on the desktop and select Properties Select Add Highlight Microsoft Exchange Server and click OK Type in the Exchange server name and enter Voicemail
8. Debug Level Default Information Use this field to set the level of information that the server should output for logging if required Default Telephony Interface Default Intuity Use this field to select the mailbox operation mode for all mailboxes The available options are IP Office mode and Intuity emulation mode Voicemail Password Default Blank A voicemail password is optional for the voicemail server If you set a password here it must match the Voicemail Password configured in the IP Office security settings See Identifying the Voicemail Server Computer 86 Client Server Connection Timeout mins Default 5 minutes As the voicemail server supports only one Voicemail Pro client to be connected at a time use this field to set a timeout period for an inactive client to be logged out from the voicemail server automatically Min Message Length secs Default 0 seconds in IP Office mode and 3 seconds in Intuity mode Use this field to set a restriction on the minimum length for a message The minimum value that you can set is 0 seconds and the maximum value is 10 seconds Messages that are of shorter length than the set minimum length are deleted immediately In IP Office mode this field is unavailable Max Message Length secs Default 120 seconds Use this field to set a restriction on the maximum length for a message The maximum value that you can set is 3600 seconds 60 minutes A message with the messa
9. 4 Configure Outlook for Exchange server See Configuring Outlook for Exchange Server 65 The user name and password created are requested as part of the installation of the Voicemail Pro service The Microsoft Outlook software must be installed on your computer before you can configure it You are then ready to install the Voicemail Pro software See Installing the Voicemail Pro Softwaref65 By default Voicemail Pro is set to use SMTP for e mails Set Voicemail Pro to use MAPI See Switching Voicemail Pro to MAPI 60 You also need to set the SMTP E mail Account settings on the Voicemail Pro so that they match those of the customer s e mail server See Changing SMTP E mail Account Settings 67 3 5 2 2 2 Creating a Voicemail User Account To create a Voicemail User Account For this example the name of the created user account is Voicemail Log on to the server computer using an administrator account Open the Windows Control Panel Click User Accounts Add or remove user accounts Click Create a new account Enter Voicemail as the new account name and select Administrator as the account type Click Create Account The new account Voicemail is created and added to the list of user accounts Click Voicemail and create a secure password for the account 8 Continue with one of the following as appropriate to the installed MAPI client and method for sending e mail Oy Ur Be N N Implementing Voicemail
10. All rights reserved Implementing Voicemail Pro Page 150 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012
11. EI Server Role Selection The Unified Messaging server role provides R M Cient Access Role connectivity between a corporate telephony a system and the Exchange server Clients can Gl Frogess x Hub Transport Role access their mailboxes from a telephone and receive voice mail messages in their mailbox I Completi fm Unified Messaging Role e F Edge Transport Role fr Management Tools Disk Space Disk space required 1933 0 MB Disk space available 30684 6 MB Specify the path for the Exchange Server installation files Wooo Specify the path fos the Exchange Server program files E Progeam Files Microsoft E xchange Server V14 Browse IT Automatically install Windows Server roles and features required for Exchange Server 4 In the Server Role Selection list check that Unified Messaging Server Role is one of the selected roles Click Next through the wizard and then click Finish Implementing Voicemail Pro Page 47 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 Having enabled the Unified Messaging role on the Exchange Server configure and enable the role for the mailboxes 1 Select Start All Programs Microsoft Exchange Server 2010 Exchange Management Console 2 Expand the Server Configuration list The Unified Messaging role should be included in the list ba Exchange Management Console Ai E Ele Action Mew Help esl Alt gm Microsoft Exchange amp Microsoft Exchange On Pr
12. In the Licenses section check that the License Status of the licenses is now shown as Valid Start the Voicemail Pro client Select Help About 8 The screen should list the Web Services as Started and should show the number of UMS licenses Configure Users for UMS 1 2 3 4 5 6 Start IP Office Manager Receive the configuration from the IP Office system hosting the user Select i User and then select the required user Set their Profile to either Teleworker or Power User Select the Voicemail tab Enable UMS Web Services Click OK Merge the configuration back to the IP Office Configuring Hunt Groups for UMS Access to hunt group mailboxes using UMS is supported for Voicemail Pro 5 0 1 2 3 Start IP Office Manager Receive the configuration from the IP Office system hosting the hunt group Select the hunt group 4 Click on the Voicemail tab 5 6 Enable UMS Web Services Click OK Merge the configuration back to the IP Office Implementing Voicemail Pro Page 34 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 Installation UMS Web Services Configuring a User E mail account The exact method of configuration of an IMAP account depends on the IMAP client being used by the user For example it may be required to enable some field with dummy data in order for the e mail client to accept the account even though those settings are not used by the Voicemail Pro IMAP server The gen
13. Mobility Phone Manager Options Hunt Group Membership Announcements Personal Directory User voicemail DND ShortCodes Source Numbers Telephony Forwarding Dial In Voice Recording Button Programming Name fextn201 Password Confirm Password PCT Full Name albert Extension 201 Locale P Priority Booo Profile Mobile usr o YS T Receptionist 3 On the Voicemail tab Menu Programming Mobility Phone Manager Options Hunt Group Membership Announcements Personal Directory User DND ShortCodes Source Numbers Telephony Forwarding Dial In Voice Recording Button Programming Yoicemail Code fer IV voicemail On Confirm Yoicemail Code Pe T voicemail Help Voicemail Email ftest example com 00 TT voicemail Ringback J UMS Web Services e Voicemail E mail Enter the user s e mail address Implementing Voicemail Pro Page 72 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 e Voicemail E mail Reading Enable this option for TTS e mail reading 3 7 Troubleshooting 3 7 1 Checking the Voicemail Pro Service If you have installed Voicemail Pro successfully and rebooted the server computer then the voicemail service starts Installation Text To Speech TTS Installation automatically However you can restart the service manually if required To check restart the Voicemail Pro Service 1 Click Start Administrative Tools Services Ga Services Local Win
14. Pass web address directly to application Use plug in Windows Media Player Plug in Dynamic Link Library 3 Check that the setting is set to Use plug in and Windows Media Player Plug In Dynamic Link Library Internet Explorer 1 Internet Explorer uses the application associated with the wav file type for Windows 2 Select My Computer 3 Select Tools Folder Options 4 Select File Types Implementing Voicemail Pro IP Office 8 1 Page 40 15 601064 Issue 8b Tuesday December 11 2012 Installation UMS Web Services 5 Locate and select the WAV extension type Folder Options General View File Types Offline Files Registered file types Extensions File Types El WAB Address Book File id WAV Wave Sound E WAX Windows Media Audio shortcut iw WK Microsoft Word Backup Document A WCS Web Site Content Source WDP Windows Media Photo CDD taken Details for WAY extension Opens with Windows Media Player Files with extension WAY are of type Wave Sound To change settings that affect all Wave Sound files click Advanced 6 Check that the details show Windows Media Player as the selected application for this file type Implementing Voicemail Pro Page 41 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 3 4 3 UMS Exchange Configuration A UMS user or group can be configured to have their voicemail messages forwarded to the inbox of an Exchange server e mail
15. Voicemail Channel Reservation Unreserved Channels 259 Auto Attendant 0 gt voice Recording 0 3 Mandatory Voice Recording 0 2 Announcements O Mailbox Access 0 S DTMF Breakout Reception Breakout DTMF 0 Breakout DTMF 2 Breakout DTMF 3 e Voicemail Type Specifies the type of voicemail system the IP Office is configured to work with Unless detailed otherwise the option Voicemail Lite Pro should be used with Voicemail Pro server Additional options are displayed depending on the selected voicemail type e Centralized Voicemailli This setting is used for remote systems in a Small Community Network where the central voicemail server is being hosted by another IP Office The Voicemail Destination field below is used to enter the Outgoing Group ID of the SCN trunk to the IP Office hosting the central voicemail server e Distributed Voicemail lzh Software level IP Office Release 6 This option is used in a Small Community Network for remote IP Offices that you want to be associated with their own voicemail servers in addition to the central voicemail server The IP Office will require licenses for Voicemail Pro operation and for the voicemail features required The Voicemail IP Address below is used to enter the IP address of the IP Office s voicemail server while the Voicemail Destination field below is still used to set location of the central voicemail server as for centralized voicemail
16. mail application 4 Click OK and save the configuration Implementing Voicemail Pro Page 92 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 IP Office Configuration Hunt Group Settings 5 6 Voicemail Channel Reservations By default inbound calls routed from IP Office to voicemail are able to use any available voicemail channels up to the limit of the number of licensed channels 13 regardless of how many calls of the same type are already in progress However if required channels can be reserved for different types of inbound calls to the voicemail server Voicemail channel reservations can be made for Auto Attendant Announcements Voice recording Mailbox access Mandatory voice recording It is worth checking the voicemail channel reservations if there are problems If insufficient voicemail channels are available Internal calls to an auto attendant are queued The call will queue until a resource becomes available Announcements are not heard by the caller but the call is routed correctly Manual voice recording is activated but no recording is made The call will continue Users are placed in a queue when trying to access their mailbox access A user with mandatory recording on outgoing calls internal and external gets a busy tone A call on a line with mandatory recording set will be barred To change voicemail channel reservations 1 Open IP Office Manager and the load the configuration 2 In th
17. 5 0 systems this option is not support for Voicemail Pro running in IP Office mailbox mode e SIP Settings These options are available when the IP Office configuration contains a SIP line or an H323 SCN line The values are 3 Click O used when the voicemail server makes calls using a SIP trunk or to a SIP device SIP Name Defau t User name The value from this field is used when the From field of the SIP URI being used for a SIP call is set to Use Internal Data SIP Display Name Alias Defau t User name The value from this field is used when the Display Name field of the SIP URI being used for a SIP call is set to Use Internal Data Contact Default User name The value from this field is used when the Contact field of the SIP URI being used for a SIP call is set to Use Internal Data Anonymous Default Off If the From field in the SIP URI is set to Use Internal Data selecting this option inserts Anonymous into that field rather than the SIP Name set above K to save any changes 4 Send the configuration back to the IP Office Implementing Voicemail Pro Page 87 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 5 3 User Voicemail Settings Voicemail can be configured for each individual user in IP Office Manager 1 Open IP Office Manager 2 In the Navigation pane click i User and select the individual user 3 Select the Voicemail tab Menu Programming Mobility Phone Manager Options Hun
18. 8 ports of TTS for use with Speak Text actions within call flows 2 In a Small Community Network using centralized voicemail this license only enables ContactStore support for the central IP Office Remote IP Offices in the network require their own Advanced Edition license or a VMPro Recordings Administrator license e amp Server Edition On IP Office Server Edition the Server Edition license provides all the Voicemail Pro features that are provided by the Preferred Edition license on IP500 and IP500 V2 e Additional Voicemail Pro Messaging Ports The required license for Voicemail Pro server support Preferred Edition Voicemail Pro also enables four voicemail ports This license can be used to add additional voicemail ports up to the maximum capacity of the IP Office system IP406 V2 20 IP412 30 IP500 40 IP500 V2 40 IP Office Server Edition 100 This license was previously called Additional Voicemail Pro ports VMPro Recordings Administrators To support ContactStore in a Small Community Network IP Offices other than the central IP Office require either their own Advanced Edition license or this license e VMPro Networked Messaging Enables the VPNM Voicemail Pro Networked Messaging functionality within Voicemail Pro Enabling VPNM is required for message exchange with remote Voicemail Pro systems and Avaya Interchange systems e VMPro TTS Generic This legacy license enables use of text to speech facilit
19. A S Unread Mail Administrator A Sent Items Last Week Sent Thu 23 04 2009 15 04 Mail Folders _ O ee E tS Administrator Wed 29 04 0 agenti DJ All Mail Items v oicemail Message Extn3103 gt Ext coo 3 24 Mailbox agenti gt OOOO iz Ga backup Two Weeks Ago O O a Deleted Items 4 Administrator 23 04 2009 i Audio Notes tig Drafts Voicemail Message Extn2205 gt Ext U L3 Inbox L Junk E mail A Outbox Da Quarantine IP Office Voicemail redirected message The following are the pre requisites for UMS Exchange e Exchange Server e The Exchange server must be configured with the Unified Messaging Server Role selected e A Dial Plan must be created on the Exchange server This can be a blank dial plan but it must exist e Within the Exchange server settings for each mailbox select Enable Unified Messaging See Configuring Exchange Server 2007 42 for Exchange Server 2007 and Configuring Exchange Server 2010 4 for Exchange Server 2010 e Voicemail Pro e The Voicemail Pro server must be configured for MAPI based voicemail e mail 58 e The supported MAPI applications are Exchange server 2003 2007 and 2010 and Microsoft Outlook all versions supported by the Exchange servers e IP Office e The user or hunt group must be licensed and enabled for UMS Web Services e The user or hunt group s Voicemail E mail mode must be set to Forward 3 4 3 1 Configuring Exchang
20. IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 Installation UMS Web Services 3 4 3 2 Configuring Exchange Server 2010 This is a simple overview of the minimum steps required For full details refer to Microsoft documentation To support UMS Exchange Server 2010 operation the Exchange Server must be configured to include the Unified Messaging Server Role 1 In the Windows Control Panel select Programs Program and Features 2 Select Microsoft Exchange Server 2010 and click Change ni Programs and Features lo Ei GO gt FX Control Panel Programs Programs and Features v Search Programs and Features Hl Control Panel Home Uninstall or change a program view installed updates To uninstall a program select it from the list and then click Uninstall Change or Repair Turn Windows features on or off n Install a program from the network 9 a SUN e Name i Office Voicemail Pro MAPI Microsoft Exchange Server 2010 Microsoft Corporation 14 1 218 15 33 Microsoft Outlook 2010 Microsoft Corporation 11 18 2011 14 0 4763 1000 VMware Tools VMware Inc 11 17 2011 17 9MB 7 8 5 7026 Ve VNC Free Edition 4 1 3 Real NC Ltd 11 18 2011 4 1 3 3 The wizard for changing Exchange Server setup is started Click Next I Exchange Server 2010 Setup Exchange Server Role Selection Ill Maintenance Mode Select the Exchange server roles you want to install on this computer aF Mailbox Role m Description
21. IP Office is then regarded as the central IP Office for voicemail Within the other IP Office systems the voicemail settings are configured to indicate that they get their voicemail services from the central IP Office These IP Offices do not need licenses for voicemail except for ContactStore and or UMS if required With the International Time Zone functionality available on the central Voicemail Pro server the users of the IP offices located in different time zones across the globe receive messages in their voicemail system with their respective time stamp In the sample scenario the three IP Offices located in different time zones connect to each other Two of the IP Offices are located in different geographical locations and are connected to the central IP Office The Voicemail Pro server connects to the central IP Office In this setup the system stores the voicemail messages on the centralized Voicemail Pro Each IP Office is set up to use Simple Network Time Protocol SNTP In the centralized Voicemail Pro setup the time source of the IP Office network must be SNTP Simple Network Time Protocol Simple Network Time Protocol SNTP is an Internet standard protocol built on top of TCP IP that provides accurate synchronization to the millisecond of computer clock times in a network of computers It synchronizes all the IP Offices in an SCN configuration Summary of IP Office Settings Once the IP Office SCN has been setup the followi
22. Implementing Voicemail Pro Page 63 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 3 5 2 2 4 Configuring Outlook for Internet Mail For the installation of Outlook to work correctly the following setup process must be followed Outlook can be configured in two ways Using the Wizard prior to completing the steps below will cause Outlook not to send the messages correctly To configure Outlook for Internet Mail 1 Right click the Outlook icon on the desktop and select Properties Select Add Select Internet E mail and click OK For the Mail Account enter Voicemail For User Information enter Voicemail as the Name and for the E mail address enter your address for example voicemail example com Select the Servers tab Enter the name or IP address of the Outgoing mail server and Incoming mail server The Incoming Mail Server details can be left blank as Outlook does not need to check for mail Otherwise enter the account name and password for example Voicemail Select Remember password 8 Select the Connection tab Select Connect using my local area network LAN Click Next 9 Click OK 10 Click Next 11 Accept the default path for file creation 12 Select Next then Finish and then Close 13 Open Outlook 14 On the E mail Service Option Screen select Internet Only 15 Click Next 16 Select Yes to register Outlook as the default e mail application 17 Select Tools gt Options 18 Click the Preferences tab
23. Intuity emulation mode this option has no effect On those systems the default access greeting always includes the prompt For help at any time press 4 H in the US locale e Voicemail Ringback Default Off When on if the user has a new message the voicemail server can call the user s extension whenever the extension changes from off hook to on hook The voicemail server will not ring the extension more than once every 30 seconds e Voicemail E mail Default Blank No voicemail e mail features This field is used to set the user or group e mail address used by the voicemail server for voicemail e mail operation When an address is entered the additional Voicemail E mail control below are selectable to configure the type of voicemail e mail service that should be provided e Use of voicemail e mail requires the voicemail pro server to have been configured to use either a local MAPI e mail client or an SMTP e mail server account See Voicemail E mail Installation 54 e Use of voicemail e mail for sending automatic or manual e mail messages with wav files attached requires discretion as a one minute message creates a wav file of 1MB size e Voicemail E mail Default Off If an e mail address is entered for the user or group the following options become selectable These control the mode of automatic voicemail e mail operation provided by the voicemail server whenever the voicemail mailbox receives a new voicemail message e Use
24. Live to make the changes live To save the changes in online mode Click amp Save amp Make Live to save the changes and make the changes live To save the changes to a file Click tal Save as to save the call flow database as a vmp file You can include a vmp file in the operation of any voicemail system 4 5 Logging Out It can be useful to connect to a system to download the current system configuration and then disconnect and make changes offline You can then test configuration changes offline before applying them to a live system e Logging out is not the same as closing down with the Exit option See Closing Downfsf To Log Out 1 From the File menu select Log Out 2 You are logged out of the Voicemail Pro server and placed in offline mode You can either make configuration changes offline and then log back in when you are ready or log on to a different server to work See Logging in to the Voicemail Pro Server 7 amp 4 6 Closing Down When you have finished working you can close down the Voicemail Pro Client To Close the Voicemail Pro Client 1 From the File menu select Exit 2 If you have not made any changes the Voicemail Pro Client closes and you are returned to the desktop If you have made any changes you are prompted whether to save the changes 3 If you do not want to save the changes click No No changes are saved If you want to save the changes click Yes The changes are saved but not made live
25. Server Requirements 22 3 2 Server Client Installation iii 22 3 2 1 Modifying the Installed Components 26 3 2 2 Web Campaigns Installation 27 3 2 3 The Voicemail Pro Services 28 3 3 Upgrading Voicemail Pro i 29 3 3 1 Upgrade from below version 3 2 29 3 3 2 Upgrade from Version 3 2 iii 30 3 3 3 Upgrade to Voicemail Pro en 31 3 4 UMS Web SETrVvices ii 32 3 4 1 IMAP Installation 33 3 4 2 Web Voicemail Installation 4 36 3 4 3 UMS Exchange Configuration 42 3 5 Voicemail Email airite erai ata eek 54 9 5 1 SMTP Setupics oso each 56 3 5 2 MAPI Setup 2i eines He 58 3 5 3 Voicemail Email Operation 68 3 6 Text To Speech TTS Installation 71 3 6 1 Installing Generic Text to Speech 71 3 6 2 Installing Avaya Text to Speech 72 3 6 3 Setting Up Text To Speech to Read Email 72 8 7 Troubleshooting isc cist nananana 73 3 7 1 Checking the Voicemail Pro Service 73 3 7 2 Voicemail Pro User Log 74 3 7 3 Tracing in DebUg ii 75 3 7 4 The Voicemail CONSOle n 76 4 Using the Voicemail Pro Client 4 1 Logging in to the Voicemail Pro Server 78 4 2 Confirm Ca
26. Starting the Voicemail Pro Service 2 amp 27 Click OK to acknowledge the message You have now finished installing the Voicemail Pro ACM Gateway software Implementing Voicemail Pro Page 133 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 8 4 Installing Networked Messaging VPNM Voicemail Pro Networked Messaging VPNM supports users to forward voicemail to mailboxes on remote voicemail systems This is done by adding a VPNM component to the Voicemail Pro installation The messages are transferred between systems using an SMTP MIME mail format to encode both the voice part of the message and additional message details Here is a diagram to illustrate VPNM between two IP Office systems Remote IP Office System Central IP Office System IP Office Control Unit IP Office Control Unit Voicemail Pro with VPNM Voicemail Pro with PNM and SMTP Server and SMTP Server Here is a diagram of a sample VPNM configuration between an IP Office and Avaya Interchange Depending on how your IP Network is set up the configuration will differ slightly remy a Avaya Media Server Media Gateway with Intuity Audix Central PBX Voicemail Pro with VPNM and SMTP Server DNS Avaya Server Interchange Ethernet Switch Up to 2000 mailboxes are supported per VPNM server and there is no constraint on the number of VPNM servers However to distinguish between dial plans you might need to allocate a dial pre fix to each se
27. TO INTERCHANGEABLY AS YOU AND END USER AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC OR THE APPLICABLE AVAYA AFFILIATE AVAYA Avaya grants End User a license within the scope of the license types described below The applicable number of licenses and units of capacity for which the license is granted will be one 1 unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User Designated Processor means a single stand alone computing device Server means a Designated Processor that hosts a software application to be accessed by multiple users Software means the computer programs in object code originally licensed by Avaya and ultimately utilized by End User whether as stand alone products or pre installed on Hardware Hardware means the standard hardware originally sold by Avaya and ultimately utilized by End User Implementing Voicemail Pro IP Office 8 1 License types Designated System s License DS End User may install and use each copy of the Software on only one Designated Processor unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User Avaya may require the Designated Processor s to be identified by type serial number feature key location or other specific designation or to be provided by End User to Avaya thr
28. account They can then access their voicemail messages using Outlook 2007 2010 and playback those messages on their computer Alternatively any other mechanisms supported by Exchange Server Unified Messaging can be used Access to the messages from an IP Office telephone is still supported including Visual Voice Voicemail messages in an Exchange 2007 inbox are not visible to UMS IMAP and UMS Web Voicemail however Exchange 2007 2010 provides its own methods to use IMAP and web browsing with Exchange mailboxes e Note When using an Exchange server as the message store for a user s voicemail messages the voicemail server will deliver messages to the Exchange server on completion of the recording However the presentation to Outlook and back to the voicemail server for message waiting indication MWI and access via telephone is delayed by Exchange server processing The delay is typically 1 or 2 minutes The same delay also applies to changes in the message status that affect message waiting indication x Inbox Microsoft Outlook le i File Edit View Go Tools Actions Help Type a question for help GA New r r 25 x Eg Reply L Replyto All Forward sE n A Ti Hi Send Receive G Search address books 3 Mail Inbox Play g Play on Phone Edit Notes Favorite Folders A x Pr Y Voicemail Message Extn2205 gt Extn2207 From 2205 EBENE Arranged By Date Newest ontop
29. addition to taking voicemail messages the Voicemail Pro can be used for automatic and manual call recordings These recordings are stored in the voicemail server mailboxes ContactStore for IP Office is an additional licensed application to which recordings can be transferred for long term storage ContactStore supports archiving to DVD access by web browser and searching based on call details e Installation of ContactStore for IP Office is covered in its own separate installation manual For proper functioning install and test Voicemail Pro before installing ContactStore for IP Office Implementing Voicemail Pro Page 10 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 Voicemail Pro 2 1 Supported Languages By default the prompts installed match the installer language selection plus English If other languages are required they need to be selected by doing a custom installation The installable Voicemail Pro prompts are listed in the table below The availability of a language in voicemail does not necessarily indicate support for IP Office in a country that uses that language WAV Fallback TTS Folder Selection Window s pt zz EnglishUS e nl en nu fi fr frc When the IP Office routes a call to the voicemail server it indicates the locale for which matching prompts should be provided if available Within the IP Office configuration a locale is always set for the system However differing locales can
30. and Delete file permissions and the List Create and Delete folder permissions for the user account SFTP configuration requirements for VRLA feature on Linux based server For the VRLA feature to work on a Linux based voicemail server you must e Install the SFTP server on the computer that runs the ContactStore application e Set the Home directory of the user account such that the VRL directory specified by the value of the registry entry HKEY_LOCAL_MACHINE gt SOFTWARE gt Network Alchemy gt Voicemail gt Directories gt VRLDir on a 32 bit system and HKEY_LOCAL_MACHINE gt SOFTWARE gt Wow6432Node gt Network Alchemy gt Voicemail gt Directories gt VRLDir on a 64 bit system lies inside the SFTP directory structure For example if you set C asdf xyz as the VRL directory then set either C asdf xyz or C asdf as the Home directory of the SFTP user account Testing and troubleshooting the SFTP connection 1 Log in to the command line interface as the root user on the voicemail server 2 Enter Sftp lt username gt sftpIP where lt username gt is the username of the SFTP user account 3 Enter the password of the SFTP user account The SFTP connection should get established 4 If the SFTP connection is not established then a On the computer that runs the SFTP server check if any other application is using port 22 for an SFTP connection If yes stop the application b Clear all the entries in root ssh known_hosts that are ass
31. and used Each server uses the SMTP server service on the same server computer as the voicemail service For example a Windows based servers uses the SMTP e mail provided by the IIS on the same server The voicemail service also uses the domain set to filter incoming SMTP mails received by the SMTP server For this to work the domain entered should be the fully qualified name of the server on which the voicemail server is running for example vmprol example com Any incoming messages where the recipient mail domain is not exactly the same as the specified domain are ignored The recipient can either by vmsyncmaster vmsyncslave or the name or extension of a mailbox on the Voicemail Pro server for example Extn201 vmprocentral example com or 201 vmprocentral example com e For subsequent entries The domain specifies that these settings should be used for e mails sent to the matching domain The entry must be a fully qualified name resolvable by DNS or an IP address e Server This specifies the IP address or fully qualified domain name of the SMTP server to which messages are sent e For the first server entry in the list Where messaging between voicemail servers is being used central backup and or distributed servers the first entry is used and will match the domain set above e For subsequent entries It will be the address of the e mail server that will handle e mails for recipients other than another voicemail server on the network e Po
32. backup server waits for the failback operation timeout before handing over the control to central server and if all the active voicemail calls on the backup server come to an end before the timeout the handover of the control is immediate e Restriction on minimum length of mailbox password You can now set a restriction on the minimum length of a mailbox password Use the general system preference Min Password Length 39 for the purpose The minimum value that you can set is 0 in IP Office mailbox mode and 2 in Intuity emulation mode The maximum value is 15 e Using a remote FTP server for backup and restore operations You can now save the backup files generated by either a scheduled backup or an immediate backup to a remote FTP server Similarly you can now restore a backup saved on a remote FTP server e VRLA feature support on Linux based voicemail server You can now configure a Linux based voicemail server to transfer the saved voice recordings to the Windows based Voice Recording Library VRL application IP Office ContactStore using Secure File Transfer Protocol SFTP Thereby you can use the Voice Recording Library Authentication VRLA feature on a Linux based voicemail server Implementing Voicemail Pro Page 7 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 Chapter 2 Voicemail Pro Implementing Voicemail Pro Page 9 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 2 Voicemail Pro The diagram illus
33. configurations for the SFTP connection to the VRL directory e Backup amp Restore io Set the configurations for an immediate backup or the configurations and schedules for the daily weekly and monthly backups e VPNM n If VPNM is installed and licensed this tab is available to set the locations of the remote VPNM servers and the mailbox users on those servers Implementing Voicemail Pro Page 96 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 6 1 System Preferences General Although the default IP Office configuration settings enable voicemail to start operating almost immediately as soon as a voicemail server is running on the LAN there are some general system preferences that you can set or change To set general system preferences 1 Open the Voicemail Pro Client application and connect to the voicemail server 2 From the Administration menu select Preferences gt General System Preferences 3 x rai Directories Email Housekeeping SNMP Alarm Outcalling Backup amp Restore Debug Level information Default Telephony Interface finuity Voicemail Password C Client Server Connection Timeout min sf Min Message Length secs GB Max Message Length secs 120 Min Password Length 2 Max Call VRL Record Length Secs 3600 a M Play Advice on Call Recording System Fax Number feature is disabled when empty It I Use as Prefix Enable Fax Sub Addressing
34. destination for callback outbound alert calls from voicemail Enter P followed by the telephone number including any external dialing prefix for example P917325559876 This facility is only available when using Voicemail Pro through which a default Callback or a user specific Callback start point has been configured This feature is separate from voicemail ringback which alerts the user s own extension To add a source number 1 Open IP Office Manager 2 In the Navigation pane click i User and select the individual user 3 View the Source Numbers tab 4 Click Add Source Numbers Source Number V210 re New Source Number ee Source Number Hair OK se conc Cancel 5 Enter the number in the Source Number field at the bottom of the window 6 Click OK and save the configuration file Implementing Voicemail Pro Page 90 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 IP Office Configuration User Source Numbers 5 5 Hunt Group Settings Voicemail settings can be configured for each hunt group on the IP Office system This section looks at the basic voicemail Voicemail Answer Time For IP Office 4 0 the condition under which calls targeted to a hunt group go to voicemail has been changed to a timeout For calls waiting to be answered once this timeout expires the call is redirected to voicemail regardless of where it is in the hunt group Hunt Group Yoicemail Fallback Queuing Voi
35. e Embedded Voicemail Not used with Voicemail Pro e Group Voicemail Not used with Voicemail Pro e Remote Audix Voicemail Not used with Voicemail Pro e Voicemail Lite Pro This is the normal setting used for Voicemail Pro e Voicemail IP Address By default the IP Office connects to the Voicemail Pro server by using the address 255 255 255 255 to broadcast for any server on the same LAN as itself When it receives a response it will use that voicemail server However you can set this access to a specific address Change the default address 255 255 255 255 to the IP address of the computer on which the Voicemail Pro server is running For configuration of IP Office systems using centralized Voicemail Pro in an IP Office Small Community Network SCN see Centralized Voicemail Prod e Message Button Go To Visual Voice Many Avaya telephones have a fixed button labeled MESSAGES which can be used by the telephone user to access their mailbox If this option is selected then on telephones able to support Visual Voice visual voice is used when the button is pressed rather than the standard voice prompt interface e Voicemail Channel Reservation For calls going to voicemail from the IP Office the IP Office can restrict how many sessions of various types are active at the same time See Voicemail Channel Reservation e DTMF Breakout IP Office 5 0 Previous breakout numbers for a user mailbox were set through the user voicemail settings
36. e Outcalling can use up to 5 channels at any time e Conference center invitation calls can use up to 5 channels at any time e Callback calls can use up to 2 channels at any time e Alarm calls can use up to 2 channels at any time Implementing Voicemail Pro Page 94 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 Chapter 6 System Preferences Implementing Voicemail Pro Page 95 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 6 System Preferences A range of voicemail server settings can be set through the Voicemail Pro client To change the Voicemail Pro Preferences 1 Click the Preferences J icon and then choose General or VPNM Alternatively from the Administration menu select Preferences and then choose General or VPNM 2 Select the System Preferences tab required e General 97 General voicemail server settings e Directories 99 Set the folder paths for different file locations e Email lich Select the e mail mode MAPI or SMTP used by the voicemail server for its e mail functions and configure various settings for the selected mode Set the times for automatic deletion of different types of messages Also set the default playback order e SNMP Alarm io Set the criteria which will cause the voicemail server to send alarms via the IP Office e Outcallinglion Set the default times for outcalling operation and the frequency of outcalling retires e Voicemail Recording lio Set the
37. gt Groups Next Gl Short Codes di Default Start Points age Collect File Edit Actions Administration Help Properties for eMail General Entry Prompts Specific Reporting Results age Leave Send e mail a Callback Send e mail to i Queued ray charles mydomain com i Still Queued Subject Voicemail Pro Message Content This message was forwarded by a Voicemail Pro email ac Attach file to e mail 5s dl NB Path is assumed to be on the Yoicemail Server ze Modules EE eMail In the example above the eMail action follows a Voice Question action The in the eMail action s Attach file to e mail field instructs it to use the file recorded by the preceding Voice Question action The same method can be used with a Leave Mail action Note however that the Leave Mail action must be set to a valid target mailbox which will then have a copy of the message Alternatively the eMail action can attach a prerecorded wav file by specifying the file name That named file can be created by an Edit Play List action Implementing Voicemail Pro Page 70 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 Installation Voicemail Email 3 6 Text To Speech TTS Installation The Voicemail Pro server uses Text To Speech TTS in the following ways e Speak text in call flows using the Speak Text action The text can include variables
38. in the Mailbox field Highlight the MS Exchange Settings Click Properties Highlight Microsoft Exchange Server Click Properties Click Check name If the name is resolved select Apply Click OK OK and Close to shut the Mail settings 123 0 I 2 Ur ae BPH m O m N Do not continue until the name has been resolved correctly with the Exchange server If the name is not resolved check the account details with the Exchange administrator 13 Open Outlook and select Yes to register Outlook as the default e mail application 14 Select Tools gt Options 15 Choose the Preferences tab Click E mail Options 16 Uncheck Save copies of messages in Sent Items folder e You can keep this option selected during initial setup and troubleshooting Due to the size of the wav file message attachments deselect it once the installation is complete 17 Log on to the server computer using the account that will be used for the Voicemail Pro server 18 From Outlook or Outlook Express send a message direct to an extension user 19 If this message is received correctly continue with installing the Voicemail Pro software 3 5 2 2 6 Installing the VoiceMail Pro Software To install Voicemail Pro software perform the following steps 1 Log off and log on using the Voicemail account and password 2 Install the required Voicemail Pro software 3 When the system prompts for a User Name and Password for the Voicemail Pro service enter the Voicem
39. license keys are entered into the IP Office configuration using the IP Office Manager If the Voicemail Pro server is installed without licenses it will run for 2 hours and then shut down For IP Office Release 6 and higher support for Voicemail Pro is enabled by the addition of a Preferred Edition license e Preferred Edition Voicemail Pro This license enables support for Voicemail Pro as the IP Office s voicemail server with four voicemail ports A voicemail server with the Preferred Edition license provides the services listed below Additional licenses can be added for additional voicemail features these are detailed separately The Preferred Edition license was previously called Voicemail Pro 4 ports e Mailboxes for all users and hunt groups e Campaigns e Announcements for users and hunt groups e TTS e mail reading for users licensed for Mobile User or Power e Customizable call flows User profiles e Call recording to mailboxes e Use of Conference Meet Me functions on IP500 IP500 V2 and Server Edition systems e Advanced Edition The Advanced Edition license enables the additional features listed below A Preferred Edition license is a pre requisite for the Advanced Edition license e Support for Customer Call Reporter e Voicemail Pro Visual Basic Scripting e Voicemail Pro database interaction IVR e Voicemail Pro call recording to 2 e Voicemail Pro call flow generic TTS 8 ports u 1 Provides up to
40. messages through a range of options controlled and configured on the exchange server 1 Private messages are not indicated however the web voicemail does not support the forwarding of private messages Implementing Voicemail Pro IP Office 8 1 Page 32 15 601064 Issue 8b Tuesday December 11 2012 Installation UMS Web Services 3 4 1 IMAP Installation Voicemail Pro Release 4 2 and later support mailbox synchronization with e mail clients that can support IMAP Internet Message Access Protocol accounts Examples are Outlook Outlook Express and Lotus Notes Once configured the IMAP folder and the mailbox are synchronized whenever the IMAP folder is opened The method of indication of the different message types will depend on the e mail client being used and is not controlled by the Voicemail Pro kS Inbox Outlook Express EIER ar File Edit view Tools Message Help Dee a GX S OB BH Folders t O From Subject Received Kg Outlook Express TOE4R20 Internatocico mai fron badi A Local Folders MlEer2t Internalveice maitfron Btazdt A Inbox Xeer Internabveice maitre Etnzat A Outbox A Extn201 Internal voice mail from Extn201 24 01 2008 13 39 Gi Sent Items A Extn201 Internal voice mail from Extn201 24 01 2008 14 27 D Deleted Items Extn201 Internal voice mail from Extn201 12 02 2008 13 17 S amp Drafts A Extn201 Internal voice mail from Extn201 12 02 2008 13 20 5 58 Voicemail Xeta Internal yeice maitfrom Btazdt 42402
41. network the central IP Office will switch to using the backup voicemail server Central IP Office and Central Voicemail Server Unavailable If both the central IP Office and the central voicemail server become unavailable to the network voicemail services will switch to the backup voicemail server under control of the fallback IP Office Page 125 15 601064 Issue 8b Tuesday December 11 2012 7 6 Installation Notes SMTP Configuration Both the distributed voicemail and backup voicemail scenarios use the same mechanism for the information exchange between the servers That mechanism uses SMTP e mails between the IIS on each of the voicemail servers Note that this means a server with Microsoft Exchange installed such as an SBS server cannot be used as Exchange replaces the IIS SMTP service The following notes apply to both scenarios unless specifically stated as otherwise 1 Install and Enable IIS All the voicemail servers central distributed and backup require IIS to be installed and enabled on the server before installation of the Voicemail Pro server software 1 Start the Internet Information Services manager 2 Right click on the Default SMTP Virtual Server and select Properties 3 Select the Messages tab Deselect the Limit Message Size and Limit number of messages per connection options 2 Configure Each Voicemail Pro Server for SMTP E mail via IIS Following installation of the Voicemail Pro server software its s
42. opens up 5 Click Next The Program Maintenance window is displayed 6 Select Modify and click Next 7 In the list of selected Features click the option Voicemail Lite and select This feature will not be available The feature Voicemail Lite will have a red cross by the name voice Mail Lite fl e Important Do not uncheck any other boxes as this will also remove those features 8 Click Next The Ready to Modify the Program window opens 9 Click Install The Voicemail Lite program will be removed which may take several minutes 10 Click Finish to exit the InstallShield Wizard 11 Click Close to close the Add Remove Programs window 12 Remove any shortcuts to VMLite exe from Start Programs Startup 2 Install the New Software The next step is to install the Voicemail Pro software See Installing Voicemail Pro 18 and then refer to the sections that relate to the type of Voicemail Pro that you intend to install 3 Move the Voicemail Lite Folders Before users begin to use Voicemail Pro copy the Voicemail Lite folders that contain voicemail messages and mailbox greetings to Voicemail Pro 4 Using Windows Explorer or My Computer locate the folder C Program Files Avaya IP Office Voicemail Server 5 Copy all sub folders and files in that folder 6 Paste the sub folders and files in the folder C Program Files Avaya IP Office Voicemail Pro VM Replace any existing folders 7 Select the Mailbox Mode Voicemail Lite runs in
43. specified e mail account 8 Click OK Implementing Voicemail Pro IP Office 8 1 Page 67 15 601064 Issue 8b Tuesday December 11 2012 3 5 3 Voicemail Email Operation 3 5 3 1 User and Group Configuration The e mail address for each user and hunt group is set through the IP Office configuration Menu Programming Mobility Phone Manager Options Hunt Group Membership Announcements Personal Directory User Voicemail DND ShortCodes Source Numbers Telephony Forwarding Dial In Yoice Recording Button Programming Voicemail Code Yoicemail On Confirm Yoicemail Code C voicemail Help Voicemail Email C voicemail Ringback Off DTMF Breakout Reception Breakout DTMF 0 System Default Breakout DTMF 2 System Default Breakout DTMF 3 System Default Hunt Group Voi Voicemail Code Confirm Yoicemail Code Voicemail Email Reading Copy Forward Alert C UMS Web Services cem allback Queuing Yoice Recording Announcements voicemail On Voicemail Email C Voicemail Help Voicemail Email Broadcast off O Copy O Forward O Alert O UMS Web Services e Voicemail E mail Default Blank No voicemail e mail features This field is used to set the user or group e mail address used by the voicemail server for voicemail e mail operation When an address is entered the additional Voicemail E mail control below are selectable to confi
44. that are installed 3 Select the language for the installation process Click OK 4 The Preparing Installation menu is displayed e Voicemail Pro requires Microsoft NET 2 0 Framework If this is not detected you will be prompted to install it Click Yes to install Microsoft NET 2 0 Framework e If the Modify repair or remove the program window is displayed follow the upgrade process 28 5 The Welcome window is displayed Click Next 6 The Customer Information menu is displayed e Use the default names or enter a user and company name These settings do not affect the Voicemail Pro installation e Select the option Anyone who uses this computer all users e Click Next 7 The Choose Destination Location menu is displayed Unless specifically required for ease of maintenance use the proposed folder location Click Next 8 The Messaging Components menu is displayed 9 Select Voicemail Pro Full or Voicemail Pro Client Only Click Next If Voicemail Pro Client Only was selected go to step 14 24 10 The Setup Type menu is displayed Select Compact Typical or Custom and click Next e If the option selected was Custom the Select Features menu is displayed Select the components required for the installation and click Next 11 The Service Account Name window is displayed This window is used to select the account under which the Voicemail Pro services will be run following installation e Enter the user name and passwo
45. the IP Office configuration Send the new configuration to the IP Office system 3 Reload the IP Office configuration into IP Office Manager and check that the status of the license has changed to Valid 4 The Voicemail Pro installation includes the default Microsoft TTS engines Microsoft Sam Mike Mary and Simplified Chinese as standard If another third party SAPI 5 compatible TTS engine is going to be used install that software 5 If the system is licensed for generic TTS Voicemail Pro will automatically discover any SAPI 5 installed engine If there is no third party engine installed then the Microsoft third party engine is used Implementing Voicemail Pro Page 71 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 3 6 2 Installing Avaya Text to Speech The Avaya TTS engine for Voicemail Pro is supplied on media disks x2 separate from the Voicemail Pro software installation media By default TTS engine installation also includes installation of the English US and English UK language packs To install Avaya Text To Speech on Microsoft Windows 1 Install and test Voicemail Pro as normal 2 Using IP Office Manager add the VMPro TTS ScanSoft license into the IP Office configuration Send the new configuration to the IP Office system 3 Reload the IP Office configuration into IP Office Manager and check that the status of the license has changed to Valid 4 Insert the first Avaya TTS DVD The installation should au
46. 14 By default the program folders are created in a folder called IP Office You can specify a different folder or select one from the list of existing folders To specify a different folder type the folder name in the Program Folders box Alternatively to use an existing folder highlight a name in the list of existing folders 15 Click Next The account details that you entered are verified If you entered a user name that does not exist the system prompts you whether to create a new computer user account with the specified name and password Click Yes The Select Program Folder window opens 16 Select the program folder where you would like the icons for the Voicemail Pro components to be added By default the program icons are added to IP Office 17 Click Next The Start Copying Files window opens Before any copying starts you are presented with a summary of the settings that you have chosen so far Implementing Voicemail Pro Page 132 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 Appendix Installing VoiceMail Pro as an ACM Gateway 18 Review the settings to make sure that they are what you expect 19 If for any reason the details are not what you expect click Back and make the required changes When you are satisfied that the details are correct click Next to start copying the files The Setup Status window opens to keep you informed while the installation takes place 20 When the installation is complete you are pro
47. 2008 45 05 T Inbox c c c e c m E 8 message s 5 unread m working Online 5 No new messages The number of mailboxes that can be configured for IMAP and or web access is controlled by licenses Implementing Voicemail Pro Page 33 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 Installing the Voicemail Pro IMAP Server The IMAP server is installed as a part of the Voicemail Pro service installation It uses the IP address of the Voicemail Pro server computer and runs on the standard IMAP port 143 To prevent any conflicts with the Voicemail Pro IMAP server do not run any other IMAP server on the same computer Licensing IP Office for Web Services UMS web services can be licensed in a number of ways by licenses added to the IP Office configuration N gt A U 5 6 7 User Licensing User licensing is done as follows e Users whose Profile is set to Teleworker User or Power User can be licensed using the Teleworker Profile or Power User Profile licenses e User s whose Profile is set to Basic User can be licensed using the legacy UMS Web Services licenses Hunt Group Licensing Hunt groups are licensed by UMS Web Services licenses Start IP Office Manager Receive the configuration from the IP Office associated with the Voicemail Pro server In the Licenses section add the required licenses Merge the configuration back to the IP Office and then receive the configuration again
48. 4 If you want to make the changes live click Save amp make Live Implementing Voicemail Pro Page 81 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 Chapter 5 IP Office Configuration Implementing Voicemail Pro Page 83 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 5 IP Office Configuration The default IP Office configuration settings support almost immediate voicemail operation as soon as a voicemail server is running on the LAN Those default settings are e Voicemail running on a computer accessible by the IP Office using a broadcast address of 255 255 255 255 e Voicemail on for each user and hunt group on e No Voicemail Code set for any mailboxes Until a code is entered for a mailbox it can only be accessed from the user s own extension e No Voicemail E mail or Voicemail Help operation e No Voicemail Reception numbers set for user mailboxes e Hunt group mailboxes are created and used by default but there is no default message waiting indication or method for collecting messages A method for accessing each hunt group mailbox should be programmed Implementing Voicemail Pro Page 84 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 IP Office Configuration 5 1 User and Group Mailboxes The voicemail server creates mailboxes based on the user and hunt group names that are entered in the IP Office Manager application Whenever the Voicemail Pro is restarted or the IP Office config
49. 593 593 593 393 593 593 Configure Debug Filters Module Name Path Module ID Common Utiities Debug Message Logger DbgOut Common Utiities Debug Message Viewer DbaView Explorer Driver IMSAdmin KeySery VMLite iClarityS me 09 5 2728 3916 vmprov5s 09 5 2728 3916 vmprov5s 09 3 2728 aala 593 vmprov5s oc 2 2728 316 vmprovais Uc vmprov5s 0c 2 2728 3916 vmprov5s 0c 2 2728 3916 vmprov5s 0c 23 2728 3916 vmmermrSe Ne PY 2772 201A Explorer IDriver IMSAdmin KeyS ery ooowoo _ n calling Par Called Part Locale eng does gt SoundsManager soundsmanager SoundsManager SoundsManager soundsmanager SoundsManager Saundemananar ID Bitmap FF 00 00 00 00 00 00 00 OC FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 00 00 00 00 00 00 OC FF EF FF FF FF FF FF FF FA ty Name Extn201 y Name walkTowavpatal walkTowavDatal iwalkTowaAvData iwalkTowavDatal walkTowavDatal walkTowAvDataQ wa TE Towavnat af Init Delnit 00 COM Methods Calls 01 IVA Nodes 02 Fixed Nodes 03 Outcalling 04 Message Process 05 Communications 06 Intuity TUI 07 IPOffice TUI 08 Voicemail Consol 09 Core Processing Name Lookup Campaigns KA String manimulatiam
50. 881 IP Office 5 0 supports system defaults to be set These are then applied to all user mailboxes unless the users own settings differ Implementing Voicemail Pro Page 86 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 IP Office Configuration System Settings Reception Breakout DTMF 0 The number to which a caller is transferred if they press 0 while listening to the mailbox greeting rather than leaving a message 0 on embedded voicemail e For systems set to Intuity emulation mode the mailbox user can also access this option when collecting their messages by dialing 0 e If the mailbox has been reached through a call flow containing a Leave Mail action the option provided when 0 is pressed are e For IP Office mode the call follows the Leave Mail action s Failure or Success results connections depending on whether the caller pressed 0 before or after the record tone e For Intuity mode pressing 0 always follows the Reception Breakout DTMF 0 setting Breakout DTMF 2 The number to which a caller is transferred if they press 2 while listening to the mailbox greeting rather than leaving a message 2 on embedded voicemail For pre 5 0 systems this option is not support for Voicemail Pro running in IP Office mailbox mode Breakout DTMF 3 The number to which a caller is transferred if they press 3 while listening to the mailbox greeting rather than leaving a message 3 on embedded voicemail For pre
51. AVAYA IP Office 8 1 Implementing Voicemail Pro 2012 AVAYA All Rights Reserved Notices While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing Avaya assumes no liability for any errors Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes Documentation disclaimer Avaya shall not be responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by End User Link disclaimer Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentation s provided by Avaya Avaya is not responsible for the accuracy of any information statement or content provided on these sites and does not necessarily endorse the products services or information described or offered within them Avaya does not guarantee that these links will work all the time and has no control over the availability of the linke
52. Add and add the user s account 16 Click OK 17 In the Apply to field select This object and all descendant objects 18 Verify that the following box is not selected Apply these permissions to objects and or containers within this container only 19 In the Permissions field select the required permissions e List contents e Read all properties e Write all properties e Read permissions e Create all child objects e Administer information store e Create named properties in the information store e Receive As Implementing Voicemail Pro Page 53 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 e Send As e View information store status For a mixed environment of Exchange 2003 and Exchange 2007 mail servers also select the following permissions which are only displayed for Exchange 2007 in the mixed environment e Read e Execute 20 Click OK 3 4 3 4 4 Assigning Permissions on Exchange 2010 If user account is on Exchange 2010 server proceed as follows to assign additional permissions to the user account 1 Verify that the user to be added is a member of the Exchange recipient Administrator group 2 Log on to the Active Directory server using an account that has privileges to assign permissions to accounts such as administrator Click Start Administrative Tools Active Directory Sites and Services 3 4 In the left pane select Active Directory Sites and Services 5 From the View pull down menu s
53. Click amp Save and Make Live Implementing Voicemail Pro Page 61 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 3 5 2 2 Work Group Member Before you start to install the Voicemail Pro software you must 1 Create a Voicemail User Account 62 2 Configure Outlook Express for Internet Maill6 3 Configure Outlook for Voicemail E mail 59 4 Configure Outlook for Exchange Server 65 The user name and password created are requested as part of the installation of the Voicemail Pro service The Microsoft Outlook software must be installed on your computer before you can configure it You are then ready to install the Voicemail Pro software See Installing the Voicemail Pro Software 65 By default Voicemail Pro is set to use SMTP for e mails Set Voicemail Pro to use MAPI See Switching Voicemail Pro to MAPI 60 You also need to set the SMTP E mail Account settings on the Voicemail Pro so that they match those of the customer s e mail server See Changing SMTP E mail Account Settings 6 3 5 2 2 1 Installing VoiceMail Pro for MAPI VoiceMail Email as a Work Group Member Before you start to install the Voicemail Pro software you must 1 Create a voicemail user account See Creating a Voicemail User Account 62 2 Configure Outlook Express for Internet Mail See Configuring Outlook Express for Internet Mail 63 3 Configure Outlook for Internet mail See Configuring Outlook for Voicemail E mail 59
54. Click Delete When a server is deleted all of the users associated with that server are also deleted Implementing Voicemail Pro Page 137 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 To add a user to VPNM server 1 In the Users for VPNM Server s section click Add The Adding a new user window opens Adding a new user x Please complete the user details Which YPIM Server does this user belong to What is this user s full name ooo Please enter the user s local extension Please enter the user s remote extension What is this user s full telephone number Panne ___ OK Cancel 2 Enter details for the user All of these details MUST be completed before the user can be added e Select the VPNM server from the listing e Enter the user s full name The user s full name is used by the local Voicemail Pro s dial by name feature e Enter the user s extension The local extension number is used as the local mailbox number and so should not conflict with any existing local number e Enter the user s remote extension The remote extension number should be the user s real extension number Typically this and the local extension number are kept the same using a unique extension number dial plan for the linked systems e Enter the user s full telephone number The full telephone number should be a dialable number that is routed to the user s extension or mailbox 3 Click OK to sav
55. Email 72 Reception 88 Reception Breakout 88 recognize PC 86 Recording Time 97 106 REG_DWORD 75 Registry 75 Restore 29 Release 75 Remote Campaign Directory 99 Remove 29 72 Remove Voicemail Lite 31 Implementing Voicemail Pro IP Office 8 1 Index Remove Voicemail Pro 29 Resources 93 restore Database 29 Registry 29 restorereg bat 29 Restrictions 116 Retries Number 107 Retry Interval 107 Root vmp 81 99 Run DbgView exe 75 Russian 71 S SAPI 71 SAPI5 TTS 71 ScanSoft 71 72 ScanSoft TTS 71 SCN 116 Selecting Mailboxes 71 Send messages via email 70 Sender 100 Server SMTP 56 101 Server Name 78 Server PC 71 75 97 Set voicemail email 88 set Voicemail Email Mode 88 Setup exe CD 30 Simple Mail Transfer Protocol 106 Simple Network Management Protocol 106 Simplified Chinese 71 Simultaneous 71 Small Community Network 116 SMTP 56 101 SMTP Email Protocol 60 65 SMTP email 30 SMTP Receiver 104 SMTP Server Settings 67 SNMP 106 SNMP Alarms Setting 106 Software 29 71 75 78 SOFTWARE Avaya Integrated Messaging Admin 75 SOFTWARE Avaya Integrated Messaging Client 75 Source 90 Source Numbers View 90 Speak Text Action 71 72 Specification PC 17 Specifying MAPI 100 start operating 97 Start Voicemail Pro 29 Startup 31 steps appropriate 100 Support Email Text Speech 71 System Fax Number 97 System Preferences window 97 System Resources 93 System Retry Settings 107 Page 145 15 601064 Issu
56. Email Reading 72 88 Voicemail Help 88 91 Voicemail IP Address 86 Voicemail Lite 88 90 91 close 31 Voicemail 31 Voicemail Pro 29 31 Voicemail Lite Folders Move 31 Voicemail Lite Installation Manual 91 Voicemail Lite Manual 88 Voicemail Lite Pro 86 Voicemail Mailbox 72 97 Voicemail Message 88 91 Voicemail On unchecking 88 un checking 91 Voicemail Password match 97 VoiceMail Pro System Overview 10 VoiceMail Pro 4 0 30 Voicemail Pro below version 3 2 29 VoiceMail Pro Call Flow Start 28 73 Voicemail Pro CD contains 29 Insert 29 Voicemail Pro Client Close 29 81 run 78 Start 29 31 use 97 Voicemail Pro Client window 78 Voicemail Pro GUI Start 29 Voicemail Pro housekeeping 105 Voicemail Pro Installation 71 Voicemail Pro installation includes 71 Voicemail Pro Login window 78 Voicemail Pro Server 71 81 106 116 140 connect 78 Voicemail Pro Service 30 100 Locate 76 set 76 Page 146 15 601064 Issue 8b Tuesday December 11 2012 Voicemail Pro Software 31 71 Voicemail Pro TTS 71 Voicemail Pro User Log 74 Voicemail Pro window 97 99 100 105 106 107 Voicemail Professional Server 76 voicemail ringback 90 Check 88 Voicemail Ringback Number 90 Voicemail Server Directory 99 Voicemail Server PC Identifying 86 Voicemail Server Speech Directory 99 voicemail service 28 73 Voicemail System 99 Voicemail System Files 99 Voicemail Trusted Source Access 90 Voicemail Type 86 Line 116 Set 116 Voice
57. Group Licensing Hunt groups are licensed by UMS Web Services licenses 1 Start IP Office Manager 2 Receive the configuration from the IP Office associated with the Voicemail Pro server 3 In the Licenses section add the required licenses 4 Merge the configuration back to the IP Office and then receive the configuration again 5 In the Licenses section check that the License Status of the licenses is now shown as Valid Implementing Voicemail Pro Page 37 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 6 Start the Voicemail Pro client 7 Select Help About 8 The screen should list the Web Services as Started and should show the number of UMS licenses Configure Users for UMS 1 Start IP Office Manager 2 Receive the configuration from the IP Office system hosting the user 3 Select i User and then select the required user 4 Set their Profile to either Teleworker or Power User 5 Select the Voicemail tab Enable UMS Web Services Click OK 6 Merge the configuration back to the IP Office Configuring Hunt Groups for UMS Access to hunt group mailboxes using UMS is supported for Voicemail Pro 5 0 1 Start IP Office Manager 2 Receive the configuration from the IP Office system hosting the hunt group 3 Select the hunt group 4 Click on the Voicemail tab 5 Enable UMS Web Services Click OK 6 Merge the configuration back to the IP Office Enabling Web Voicemail If the Exchange server and Voi
58. IP Office mailbox mode By default Voicemail Pro installs in Intuity mailbox mode If required by your users you can set Voicemail Pro back to IP Office mailbox mode 1 Start the Voicemail Pro Client 2 Click the Preferences id icon and select General 3 On the General tab change the Default Telephony Interface from Intuity to IP Office 4 Click OK 5 Click amp Save amp Make Live The new version of Voicemail Pro has been installed Test that the system is running by dialing 17 from any extension You should hear the mailbox announcement Implementing Voicemail Pro Page 31 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 3 4 UMS Web Services Voicemail Pro Release 4 2 and later adds support for user mailboxes to be accessed using the additional methods listed below For Voicemail Pro Release 5 0 and later this has been expanded to include hunt group mailboxes e IMAP E mail Client Support This method supports mailbox access using any e mail client that supports IMAP for example Outlook and Lotus Notes The Voicemail Pro server computer acts as the IMAP server e Web Voicemail Access This method supports mailbox access using a web browser Messages can be played back to an IP Office telephone extension or through the computer if the browser is audio enabled Web Voicemail requires the voicemail server to also run IIS and PHP e UMS Exchange Configuration Voicemail Pro Release 5 0 and later A user or
59. K to save the change and return to the System Preferences window 6 Click OK 7 Click amp Save and Make Live and select Yes 6 7 Voicemail Recording The Voicemail Recording tab is displayed only if you connect to a Linux based voicemail server On a Linux based voicemail server use the Voicemail Recording tab to configure SFTP connection on voicemail server to transfer recordings to the Voice Recording Library VRL application IP Office ContactStore To configure SFTP connection to the VRL directory 1 Open the Voicemail Pro Client application and connect to the voicemail server 2 On the Administration menu click Preferences gt General Implementing Voicemail Pro Page 107 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 3 Click the Voicemail Recording tab System Preferences 4 Enter the required details in the respective fields Note Enter the absolute FTP path of the VRL directory in Remote FTP Location 5 Click Test Connection to verify the connectivity of the voicemail server to the remote SFTP server If the connection fails see SFTP Host Key Verification Is 6 Click OK 7 Click amp Save and Make Live and select Yes Implementing Voicemail Pro Page 108 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 System Preferences Backup amp Restore 6 8 Backup amp Restore Using the Backup amp Restore tab you can 1 View the details of previous backups 1 Take an immedi
60. P Office becomes unavailable to the network control of voicemail services for the Small Community Network is taken over by the fallback IP Office u IP Office IP Office 4 ag va e WARNING During the transition of voicemail control access to voicemail may be unavailable for several minutes Existing voicemail calls are disconnected and new calls are routed as if voicemail is unavailable The same applies when the central IP Office is restored Setup and Requirements for Voicemail Fallback e Within the configuration of the central IP Office hosting the voicemail server on the H323 Line to the fallback IP Office e The Supplementary Services setting should be changed from IP Office SCN to IP Office SCN Fallback e The option Backs up my Voicemail should then be selected from the SCN Backup Options e The fallback IP Office is configured for centralized voicemail as normal However its configuration must also include licenses for the Voicemail Pro support and the voicemail features required during fallback Implementing Voicemail Pro Page 118 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 Centralized Voicemail Pro Fallback IP Office Control 7 3 Backup Voicemail Server Operation For IP Office Release 6 0 or later the central IP Office hosting the Voicemail Pro server can be configured with the IP address of a backup voicemail server If the central voicemail server becomes unavailable to the network
61. Pro Page 62 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 Installation Voicemail Email 3 5 2 2 3 Configuring Outlook Express for Internet Mail To configure Outlook Express for Internet Mail 1 Click the Outlook Express icon to start the Configuration wizard 2 Inthe Display name box enter Voicemail 3 Click Next 4 Select I already have an e mail address that I d like to use and enter the address in E mail address eg voicemail example com Click Next 5 Enter the name or address of the Incoming mail server and the Outgoing mail server Note If you enter the name configure the IP address of the DNS Server in the voicemail computer 6 Click Next 7 Enter the e mail account name and password for example Voicemail Select Remember password 8 Click Next 9 Click Finish to complete the wizard 10 Open Outlook Express and select Tools gt Options 11 Click the General tab e Uncheck Send and Receive messages at Start up e Uncheck Check for new messages every 12 Select the Send tab e Uncheck Save copy of sent messages in the Sent Items folder e Check Send messages immediately e Under Mail Sending Format select Plain Text 13 Click OK 14 Log on to the server computer using the account that will be used for the Voicemail Pro server 15 From Outlook or Outlook Express send a message direct to an extension user 16 If this message is received correctly continue with installing the Voicemail Pro software
62. SMTP server used for sending e mails if there is no other entry matching the domain specified in the e mail destination address Additional servers can be added when different settings are required for sending e mails to specific domains For example the default can be configured for the customer s internal network exchange server with additional entries added for e mails to external e mail domain addresses such as yahoo com e Messaging Between Voicemail Servers VPNM distributed voicemail servers and primary backup voicemail servers all use SMTP to exchange information and messages between the voicemail servers When that is the case the first entry in the SMTP Sender list must be the one used and needs to be configured for that service with the domain and server setting both matching the IP address or fully qualified domain of the voicemail server In the example below the first entry is being used for messages to other voicemail servers Its own address is used as both the domain and server settings as an SMTP service on the same server as the voicemail service is used for example IIS SMTP on the Windows server The next entry is used for other e mails that use the customer s general e mail domain address with the server set to the customers e mail server A third entry has been added to send some e mails generated by E mail Actions in call flows direct to an external e mail service System Preferences tt Rumo x Genera Directories Emai
63. a Voicemail Pro server should match If the Voicemail Pro client is used to load a call flow from an earlier version of Voicemail Pro server you will be warned that if you edit the call flow you will not be able to save it back to the original server If the client is used to load a call flow from a later version of Voicemail Pro server it will stop the action and prompt that the call flow cannot be loaded e Telephone Extension For internal extensions the voicemail server provides message waiting indication This is done automatically for the telephone user s own mailbox However the user can also be configured to receive message waiting indication for other mailboxes e User s Computer In addition to accessing mailbox voicemail messages through the telephone there is a range of methods for accessing messages from a user s computer This can be by web browser IMAP e mail account Exchange server e mail account and various other options The IP Office one X Portal for IP Office and IP Office Phone Manager applications can also be used e E mail Server Using an e mail server Voicemail Pro can provide a number of services This includes the ability to send message alerts or message copies For Exchange e mail servers with the forward to e mail option the Exchange server can be used as the message store with users accessing their messages using Exchange clients such as Microsoft Outlook Outlook Web Access and so on e ContactStore Server In
64. ail account details Restart the server and log on using the Voicemail account When SMTP e mail details are requested enter no values and ignore the error message following the SMTP check Start the Voicemail Pro Servicel2 amp 7 Check that the basic voicemail services start and operate correctly 3 5 2 2 7 Switching VoiceMail Pro to MAPI By default the Voicemail Pro server is configured for SMTP e mail mode However if MAPI settings are entered it will switch to MAPI mode Some options are not available if you are working offline You must be working online to use this feature OV UT SB To select the server e mail mode 1 Start the Voicemail Pro client 2 Click id Preferences and select General 3 Click the Email tab 4 Select the MAPI sub tab Set the settings to match a MAPI account already configured and able to send e mails from the MAPI client on the voicemail server a Select the Enable MAPI check box to switch the voicemail server to use MAPI for its e mail options rather than SMTP Implementing Voicemail Pro Page 65 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 b Choose the MAPI e mail account listed in Profile The voicemail server uses this MAPI e mail account to provide visibility to the e mail account mailboxes for which the voicemail server requires access The profile must exist within the MAPI e mail client on the server computer and must be useable by the Windows account under which the Voi
65. ail server is configured with the Voicemail Type set to Distributed Voicemail System LANI LANZ DNS Voicemail Telephony Directory Services System Events SMTP SMDR Twinning YCM CCR Yoicemail Type Distributed Yoicemail v Messages Button Goes To Visual voice Voicemail Destination Voicemail IP Address Backup Voicemail IP Address Implementing Voicemail Pro Page 122 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 Centralized Voicemail Pro Distributed Voicemail Servers e The Voicemail Destination is set to the Outgoing Group ID of the H323 trunk to the central IP Office hosting the centralized voicemail server e The Voicemail IP Address is set to the IP address of the computer running the distributed voicemail server for the IP Office Note If you are using Voicemail Pro in a distributed environment a distributed server delivers a recorded message to the central voicemail server on completion of the recording However the presentation to the voicemail server for message waiting indication MWI and access via telephone might be delayed because of the internal processing of the message and the network latency The delay might be up to 2 minutes in high traffic situations Implementing Voicemail Pro Page 123 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 7 5 Combined Options The various centralized voicemail options standard fallback backup and distribu
66. anization Configuratior c 7 Mailbox a Server Configuration if Create Filter Ra Mailbox 2 Modify the Maximum Sa Client Access i Hub Transport R Administrator Administrator User Mailbox Find i is Unified Messaging BA cor cer User Mailbox a New Mailbox Recipient Configuration BA umsvmpro umsvmpro User Mailbox 2a Mailbox Userapps Userapps Liser Mailbox is Export List 2 Distribution Group View Mail Contact Remove a Disconnected Mailbox Move Mailbox G Refresh Toolbox Enable Unified Messaging B Help Manage Send As Permission Userapps a Manage Full Access Permission Disable Properties gt Remove H elp ba Move Mailbox c The wizard for the mailbox Unified Messaging settings is started y Enable Unified Messaging S TA O Introduction The selected mailbox will be enabled for Unified Messaging Upon completion an e mail message will be sent to the mailbox notifying the userthat they have been enabled for DI Introduction Unified Messaging The message will include the PIN and the number to dial to gain access to their mailbox By default an extension number and PIN are automatically generated You g Extension can also manually specify an extension number and PIN Configuration Enable Unified Unified Messaging Mailbox Policy 4 Messaging IP Office Default Policy J Completion PIN Settings Automatically generate PIN to access Outlook Voice Access Ma
67. ate backup of the voicemail data and settings 2 Schedule backups for the voicemail data and settings 3 Restore the voicemail data and settings from a backup on a Windows based voicemail server To view restore or schedule backups 1 Open the Voicemail Pro Client application and connect to the voicemail server 2 On the Administration menu click Preferences gt General 3 Click the Backup amp Restore tab System Preferences x General Directories Email Housekeeping SNMP Alarm Outcalling Backup amp Restore M Data Backup Date amp Time Backup Path figg 07 Sep 2012 11 VMProBackup_Immediate32_2012 Daily 11 Sep 2012 09 VMProBackup_Daily10_2012 9 11_ Daily 13 Sep 2012 09 VMProBackup_Daily10_2012 9 13_ Immediate 17 Sep 2012 O7 YMProBackup_Immediate32_2012 Daily 17 Sep 2012 09 VMProBackup_Daily10_2012 9 17_ Last Run 9 17 2012 9 12 00 AM Type Daily Next Run 9 18 2012 9 12 00 AM Type Daily Restore Backup Now Configure e The Data Backup section displays the following details of the previous backups e Type Immediate Daily Weekly or Monthly e Date amp Time e Backup Path e Size Note The list includes only those backups that are saved on the local computer To refresh the list close the System Preferences dialog box and open the dialog box again e Last Run amp Type The time and type of the previous back
68. aya Support Web site http support avaya com Copyright Preventing toll fraud Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party for example a person who is not a corporate employee agent subcontractor or is not working on your company s behalf Be aware that there can be a risk of toll fraud associated with your system and that if toll fraud occurs it can result in substantial additional charges for your telecommunications services Avaya fraud intervention If you suspect that you are being victimized by toll fraud and you need technical assistance or support call Technical Service Center Toll Fraud Intervention Hotline at 1 800 643 2353 for the United States and Canada For additional support telephone numbers see the Avaya Support Web site http support avaya com Suspected security vulnerabilities with Avaya products should be reported to Avaya by sending mail to securityalerts avaya com Trademarks Avaya and Aura are trademarks of Avaya Inc The trademarks logos and service marks Marks displayed in this site the documentation s and product s provided by Avaya are the registered or unregistered Marks of Avaya its affiliates or other third parties Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark Nothing contained in this site the documentation s and product s should be construed as gra
69. b aspect of campaigns to perform this playback and processing of campaign recordings via their web browser This requires an IIS web server to be run on the same computer as the Voicemail Pro software e UMS Web Voicemail Users can use UMS to access their voicemail mailbox using either an IMAP compatible e mail program or through their web browser UMS Web Voicemail requires the Voicemail Pro service to be installed on a server computer that has IIS already present It also installs PHP if not detected as already present e Text to Speech TTS Through adding additional licenses the Voicemail Pro is able to use the TTS functions of Windows to speak text and numbers to callers in addition to recording prompts This is intended mainly for scenarios where the Voicemail Pro is obtaining text and number values from a customer database e Installation on Windows Server Operating Systems On many Windows server computers while the Windows Audio components are present by default they are not always enabled If this is the case the playback of voice prompts may be choppy and the TTS if installed will not work However enabling Windows Audio does not require the server computer to have a sound card installed 1 Verify that you have full administrator rights for the computer 2 Click Start Administrative Tools Services 3 If the status of the Windows Audio service is not Started start the service and set the Startup Type to Automatic Note
70. be licensed in a number of ways by licenses added to the IP Office configuration e User Licensing User licensing is done as follows e Users whose Profile is set to Teleworker User or Power User can be licensed using the Teleworker Profile or Power User Profile licenses e User s whose Profile is set to Basic User can be licensed using the legacy UMS Web Services licenses e Hunt Group Licensing Hunt groups are licensed by UMS Web Services licenses e Computer Name URL The computer name is used as part of its URL on the network Set the name to something that appropriately indicates its purpose and that can be used as part of the URL for the web server within the customer s domain e Remove IMS Voicemail Pro UMS is not supported on systems that are using Voicemail Pro IMS IMS must be removed before UMS can be selected for installation User and Browser Requirements For users to access Web Voicemail they require a web browser that meets the following requirements e Javascript Enabled Web Browser Web Voicemail is tested against the following browsers Other browser can also work if they support JavaScript and css e Internet Explorer V8 0 or higher e Mozilla Firefox V3 0 or higher e Opera V10 0 or higher Implementing Voicemail Pro Page 36 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 Installation UMS Web Services e Computer Playback Using browser access you can playback messages either via an IP Office ext
71. be set for each user incoming call route and short codes in addition to the default system locale The locale sent to the voicemail server by the IP Office is determined as follows Locale Source Usage Short Code Locale The short code locale if set is used if the call is routed to voicemail using the short code System Locale If no user or incoming call route locale is set system locale is used unless overridden by a short code locale Incoming Call Route Locale The incoming call route locale if set is used if the caller is external User Locale The user locale if set is used if the caller is internal If the prompts matching the IP Office locale are not available the voicemail server will provide prompts from a fallback language if available The above table of languages lists the order of fallback selection If required the language provided by a voicemail call flow can be changed using a zi Select System Prompt Language action TTY Teletype Prompts TTY Teletype Textphone is included in the list of installable languages TTY is a text based system that is used to provide services to users with impaired hearing Implementing Voicemail Pro Page 11 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 2 2 Voicemail Pro Licenses The Help About screen in the voicemail client can be used to check which IP Office the voicemail server is working and the licenses it has received from that IP Office The
72. ber 11 2012 Index A access works mailbox 97 actions including 71 Add Remove 29 31 Add Remove Programs 31 Add Remove Programs window 31 AddRef 75 Administrative Tools 74 Alarm Threshold 106 Alarm Threshold Level 106 Alarm Threshold Unit Choose 106 allow tracing MAPI 75 Auth 56 101 Auto Attendant 93 Automatic 105 Automatic Message Deletion 105 Avaya Text Installing 72 Speech 72 Avaya TTS 71 72 Avaya TTS CD 72 Avaya Scansoft TTS compare 71 B backupreg bat 29 Barred 93 Breakout 88 Broadcast 91 116 Cc call 29 71 80 81 85 88 90 91 93 97 105 107 116 call archiving system 97 Call Recording 97 Call VRL 97 Callback 90 Centralized Voicemail Pro 116 channel object speech 75 Channel Reservations 86 93 ChannelEvtSinkTracing 75 channels 75 86 93 client connects server 75 Client trying 74 Client Server Connection Timeout 97 Collect Voicemail 90 COM 75 COM objects 75 compare Avaya Scansoft TTS 71 Computer Management 74 Computer Management window 74 Configure connection to VRL directory 107 Configure Debug Filters window Close 75 configure outcalling 107 Confirm Call Flow Download Window 80 Confirm Voicemail Code 88 91 construct 75 ConstructorTracing 75 ContactStore 21 Implementing Voicemail Pro IP Office 8 1 Index Continue Offline Message Window 80 continue working 80 Create Voicemail User Account 62 Critical Alarm 106 Cti 75 CtiNotifyTracing 75 D DbgView 75 DbgView window 75 De
73. bled for Unified Messaging Upon completion an e mail Extension message will be sent to the mailbox notifying the user that they have been enabled for Configuration Unified Messaging The message will include the PIN and the number to dial to gain access to their mailbox By default an extension number and PIN are automatically generated You m Enable Unified can also manually specify an extension number and PIN Messaging hi i Unified Messaging Mailbox Policy Completion TATO Office Default Policy PIN Settings Automatically generate PIN to access Outlook Voice Access Manually specify PIN TT Require user to reset PIN at first telephone logon Unified Messaging is a premium feature and requires an Exchange Enterprise Client Access License CAL to enable it for the mailbox Help lt Back n Cancel d For the Unified Messaging Mailbox Policy click Browse and select a previously created dial plan Implementing Voicemail Pro Page 49 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 e Select Automatically generate PIN to access Outlook Voice Access Click Next Introduction 4 Enable Unified Messaging Extension Configuration Automatically generated mailbox extension Help o Extension Configuration Manually entered mailbox extension Enable Unified SIP Resource Identifier Messaging This refers to a SIP address of a Ub Completion e
74. bug 75 Debug Filters 75 Debug Filters window 75 Debug View 75 Default Callback 90 Default Settings 106 Default Telephony Interface 97 change 31 destructed 75 DestructorTracing 75 Diagnostics 75 76 Dial In Source Numbers 90 Directory View 74 Disk Space 21 Disk Space Left 106 Domain 104 SMTP 56 101 drop folder 104 DTMF signalling received 97 E email Accounts 30 88 91 eMail action 70 email inbox 72 Email Messages Content 69 Email Protocol 60 65 Select 100 Email Reading 71 72 Email Settings 67 Email TTS 72 100 e mails 72 Enable Fax Sub Addressing Check 97 EnableConnectionTracing 75 EnableFunctionTracing 75 EnableObjectTracing 75 EnableProxyTracing 75 EnableRefTracing 75 EnableTagTracing 75 EnableTracing 75 Error Logging 132 Export 29 Export Call Flows window 29 F fax board 97 Fax Calls 97 Fax Sub Addressing 97 finished working 81 FireEventTracing 75 First In First 105 G General Configuration system 107 General Configuration System Preferences 107 General System Preferences Page 143 15 601064 Issue 8b Tuesday December 11 2012 General System Preferences Changing 97 Generic Text Installing 71 Speech 71 generic Text To Speech 71 Generic TTS 71 Group Mailbox Names 85 H H lt Group Name 90 HMain 90 Housekeeping 105 Housekeeping tab 105 HTML 72 Hunt Group Configuration 91 Hunt Group Voicemail Indication 90 HuntGroup 91 huntgroupconfiguration htm 91 l Identifier 56 101 104 Identifying Voicemai
75. ce Recording Announcements Name Main C secc Agent Group Extension 200 Ring Mode Collective v No Answer Time secs System Default 15 Overflow Mode Group v Overflow Time secs Off 3 Hold Music Source No Change v Voicemail Answer Time secs 45 Agent s Status on No Answer Applies To None Mi User List Overflow Group List Extension Name Group Name Remove Remove Hunt Group Settings 1 Open IP Office Manager 2 In the Navigation pane click a Hunt Group and select the hunt group 3 Select the Voicemail tab Voicemail Code Confirm Voicemail Code Voicemail On Voicemail Email C Voicemail Help Voicemail Email E Broadcast off O Copy Forward O Alert O UMS Web Services Voicemail Code Confirm Voicemail Code Enter a voicemail code between 1 15 digits in the Voicemail Code field This is required when users retrieve voicemail messages for the hunt group remotely for example from an extension that is not a member of the hunt group or from an external telephone Voicemail E mail Default Blank No voicemail e mail features This field is used to set the user or group e mail address used by the voicemail server for voicemail e mail operation When an address is entered the additional Voicemail E mail control below are selectable to configure the type of voicemail e mail service that should be provided e Use of voicemail e mail re
76. ce configuration Generic TTS Licensing If you add both VMPro TTS Generic and VMPro TTS ScanSoft licenses the system will use both of the TTS engines for calls on a first come first serve basis You will not be able to control the use of TTS engine for particular calls Therefore license only one type of TTS engine within a system Languages For Voicemail Pro 5 0 or higher on Windows the TTS engine supports the same set of languages as Voicemail Pro speech prompts except for Hungarian If more than one TTS language is installed use Select System Prompt Language action to switch TTS to a different language from the selected default e Installation on Windows Server Operating Systems On many Windows server computers while the Windows Audio components are present by default they are not always enabled If this is the case the playback of voice prompts may be choppy and the TTS if installed will not work However enabling Windows Audio does not require the server computer to have a sound card installed 1 Verify that you have full administrator rights for the computer 2 Click Start Administrative Tools Services 3 If the status of the Windows Audio service is not Started start the service and set the Startup Type to Automatic 3 6 1 Installing Generic Text to Speech To install Text To Speech 1 Install and test Voicemail Pro as normal 2 Using IP Office Manager add the Advanced Edition or VMPro TTS Generic license into
77. cemail Pro are installed on the same computer the security settings of the Exchange server override the Voicemail Pro settings So if you access Web Voicemail with default settings you may receive an error message HTTP Error 403 4 Forbidden Follow the below procedure to enable Web Voicemail 1 Click Start Administrative Tools Internet Information Services IIS Manager 2 In the Connections pane expand the Sites node and click Default Web Site in the tree 3 In Features View double click SSL Settings 4 Clear the Require SSL check box 5 Restart the IIS service Note If the Exchange server and Voicemail Pro are not installed on the same computer you do not need to enable Web Voicemail explicitly UMS Web Voicemail and ContactStore It is possible to run ContactStore and UMS Web Voicemail on the same server computer However some additional steps are required after the installation to enable browser access to both applications 1 Install UMS Web Voicemail 2 Install ContactStore 3 Reboot the server 4 Within services stop the ContactStore service 5 Using a web browser access a voicemail mailbox using UMS Web Voicemail 6 Restart the ContactStore service 7 Both application should now be accessible via web browser Implementing Voicemail Pro Page 38 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 Installation UMS Web Servi Playback Control UMS message playback through the web browser is tested an
78. cemail Pro installation proceeds e An IP Office Feature Key For details see Avaya IP Office Standard Version Installation 15 601042 e Licenses based on the serial number of the IP Office Feature Key These should include e A license for Voicemail Pro and any additional voicemail ports is required If Voicemail Pro Server is installed without a license it will run for two hours and then shut down e Licenses for any other Voicemail Pro components being installed see Voicemail Pro Licenses 12 e Latest version of the IP Office Applications DVD or the IP Office Unified Communications Module Software along with the latest fixes and patches To get the latest version of a required software visit http support avaya com Tips e Before you begin to install Voicemail Pro check that the computer that you are using can connect to the IP Office unit and that you can load and save a configuration file using IP Office Manager e Switch off any computer and hard disk sleep power down suspend hibernation modes e Install the Voicemail Pro software using an account with full administrator rights on the computer The service subsequently runs under that account If you prefer create a separate account for this purpose and configure it such that the account password does not expire Implementing Voicemail Pro Page 16 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 Installation General Installation Requirements 3 1 1 Computer Sp
79. cemail Pro service is running System Preferences 5 Click OK 6 Click amp Save and Make Live Implementing Voicemail Pro Page 66 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 3 5 2 2 8 Changing SMTP Email Account Settings To change SMTP E mail Account Settings 1 Open the Windows Control Panel 2 Select B IP Office Voicemail Pro 3 Select the SMTP E mail Settings tab System Settings Path Settings Email Settings SMTP Email Settings gt SMTP Server Mail Server smtp example com Port Number 25 Mail Drop C Mnetpub mailroot Drop Ry TT Server requires authentication Account Name Password J Use Challenge Response Authentication CRAM MD5 Installation Voicemail Email 4 Enter the settings to match the customer s e mail server and the e mail account configured on that server for the Voicemail Pro service 5 Click the E mail Settings tab System Settings Path Settings Email Settings SMTP Email Settings r Account Details server Browse m Message Parameters The following settings are used to control whether the Voicemail message is sent as a wave file within the email message mid Attach wave file to message Embed wave file in message 6 Enter the e mail address for the account setup on the customer s e mail server for the Voicemail Pro service 7 Click Check to test the connection to the
80. cemail as normal Implementing Voicemail Pro Page 128 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 Centralized Voicemail Pro Installation Notes Check the Server Connections 1 Check Connection to the Central Server In the following tests remember to use the fully qualified domain name of each server a Ping Test Make a ping from the server to the central server for example ping vmpro1 example com You should see a series of 4 successful replies from the server b Telnet Test Make a telnet test from the server to the central server for example telnet vmpro1 example com 25 You should receive a response from the e mail server within IIS Enter quit to close the telnet connection 2 Check Connection from the Central Server Repeat the ping and telnet tests this time from the central server to the backup or distributed server Checking Status with the Voicemail Pro Client When connected to a Voicemail Pro server using the Voicemail Pro client the client title bar will display the role of that voicemail server Centralized Voicemail Backup Voicemail or Distributed Voicemail Local BM Yoicemail Pro Client Intuity File Edit Administration Help RR Dai Li H EN Server Queues partnerxp kilmister com 192 168 4210 6 06 0 Distributed 27 11 200909 44 Up To Date 2 When connected to the backup voicemail server if it is the active server the title will have changed from Backup Voicemail to Bac
81. ched later in the process The simplest option is to set it to match the length of your IP Office extension number Click Next e On the Set UM Servers screen click Add to select the UM server that you want to add to the UM dial plan Click Next Implementing Voicemail Pro Page 48 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 Installation UMS Web Services f Click New and then click Finish 4 You now need to select the mailboxes that the Unified Server role is available on a Expand the Recipient Configuration section and select Mailbox b Right click the configuration settings used for general mailbox users and select Enable Unified Messaging K Exchange Management Console 0 xi Fie Action View Help Aee Microsoft Exchange E EBS Microsoft Exchange On Premises v E la Organization Configuration 5 Server Configuration Mailbox Entire Forest 3 objects vmproitt10 local Users ic Discovery Search Mailbox DiscoverySearchMailbox _ vmproitt10 local Users Discovery Mat Disconnected Mailbox gt Export List Move Request View Toolbox G Refresh B Hb Userapps l a Enable Archive Disable x Remove I Enable Unified Messaging aJ New Local Move Request c The wizard for the mailbox Unified Messaging settings is started 4 Enable Unified Messaging lt 6 DI Introduction Introduction 9 4 er E The selected mailbox will be ena
82. ck Next 10 Check the Domain Private and Public check boxes 11 Click Next 12 Enter a name for the rule and click Finish 13 Click Outbound Rules in the left pane and repeat step 5 60 to step 12 60 3 5 2 1 5 Switching VoiceMail Pro to MAPI By default the Voicemail Pro server is configured for SMTP e mail mode However if MAPI settings are entered it will switch to MAPI mode Some options are not available if you are working offline You must be working online to use this feature To select the server e mail mode 1 Start the Voicemail Pro client 2 Click rd Preferences and select General 3 Click the Email tab 4 Select the MAPI sub tab Set the settings to match a MAPI account already configured and able to send e mails from the MAPI client on the voicemail server a Select the Enable MAPI check box to switch the voicemail server to use MAPI for its e mail options rather than SMTP Implementing Voicemail Pro Page 60 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 Installation Voicemail Email b Choose the MAPI e mail account listed in Profile The voicemail server uses this MAPI e mail account to provide visibility to the e mail account mailboxes for which the voicemail server requires access The profile must exist within the MAPI e mail client on the server computer and must be useable by the Windows account under which the Voicemail Pro service is running System Preferences 5 Click OK 6
83. computer that runs the Voicemail Pro service using the same Windows account that is used to start the service 2 Open the WinSCP application 3 Click New 4 Enter the required details in the Host name and User name fields 5 Click Login A message is displayed that includes the host key of the SFTP server 6 If you trust the displayed host key click Yes to save the host key in the cache Otherwise get the host key from your system administrator and match it with the displayed host key before you click Yes 7 Enter the password to verify the connectivity to the remote SFTP server 8 3 Installing VoiceMail Pro as an ACM Gateway Complete the steps in this section to install Voicemail Pro as an ACM Gateway There is only one type of installation for the Voicemail Pro ACM Gateway Therefore you are not offered the choice of custom compact or typical during the installation process To install the ACM Gateway 1 Insert the IP Office Applications DVD Click Voicemail Pro and then double click setup exe The Choose Setup Language window opens 2 Select the installation language This language is used for the installation and for the default language prompts 3 Click OK Installation preparation begins 4 Voicemail Pro requires Microsoft NET 2 0 Framework If this version is not detected you are prompted to install it Click Yes to install Microsoft NET 2 0 Framework and follow the instructions on the screen 5 If the Modify
84. ctified by reinstalling IIS from the Windows installation disk and selecting Legacy IIS support during the installation 2 Check that the server computer can be browsed from the other computers on the customer network 3 If the Voicemail Pro server software has not yet been installed e Run the Voicemail Pro software installation 22 and select Voicemail Pro Full e Select either Typical or Custom If Custom is selected select Voicemail Pro Campaign Web Component in the list of components 4 If the Voicemail Pro server software is already installed e Modify the installed components and select Voicemail Pro Campaign Web Component in the list of components Windows 2008 Server The following configuration changes are required for IIS version 7 after installation of the Voicemail Pro web campaigns component 1 Click Start Administrative Tools Internet Information Services IIS Manager 2 In the Connections pane click the server node in the tree The server Home page is displayed 3 In Features View double click Handler Mappings 4 Click Edit Feature Permissions 5 Check the Scripts and Execute check boxes 6 Click OK 7 In the Connections pane expand the server node in the tree 8 Expand the Sites node then expand the Default Web Site node and select Campaign The Campaign Home page is displayed 9 In Features View double click Authentication 10 Click ASP NET Impersonation 11 In the Actions pane click Disable
85. d If you are using a fax board the number that you enter must match the extension number that is connected to the fax board of the fax server computer e Intuity mailbox owners have the additional option to define their own personal fax number instead of the system fax number As the system administrator you still need to set a system fax number to enable mailbox owners to override it with their preferred personal fax number Incoming calls are directed to Voicemail Pro and then Voicemail Pro redirects fax calls to the mailbox owner s personal fax number if one has been set For details mailbox owners can refer Avaya IP Office Using Voicemail Pro in Intuity Mode 15 601130 e If your fax system requires prefix addressing for example the C3000 fax server do not type a fax number in the System Fax Number box Instead type the number to use as a prefix so that a fax message can be identified and forwarded to the extension number of the intended recipient For example if the prefix is 55 a fax message for extension 201 would have the prefix of 55 automatically added so that the complete number becomes 55201 e System Fax Number By default fax detection is not enabled when Voicemail Pro is first installed When fax detection is enabled any fax calls that are left in a voicemail mailbox are redirected to this system fax number e Use as a Prefix If your fax system does not use prefix addressing leave this box unchecked For this feature to wo
86. d pages Warranty Avaya provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available to Avaya customers and other parties through the Avaya Support Web site http www avaya com support Please note that if you acquired the product from an authorized Avaya reseller outside of the United States and Canada the warranty is provided to you by said Avaya reseller and not by Avaya Licenses THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE HTTP SUPPORT AVAYA COM LICENSEINFO ARE APPLICABLE TO ANYONE WHO DOWNLOADS USES AND OR INSTALLS AVAYA SOFTWARE PURCHASED FROM AVAYA INC ANY AVAYA AFFILIATE OR AN AUTHORIZED AVAYA RESELLER AS APPLICABLE UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER AND AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE BY INSTALLING DOWNLOADING OR USING THE SOFTWARE OR AUTHORIZING OTHERS TO DO SO YOU ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING DOWNLOADING OR USING THE SOFTWARE HEREINAFTER REFERRED
87. d supported with Windows Media Player It may work with other audio playback controls also but it has not been tested The following methods can be used to check that the audio playback is associated with the Windows Media Player Firefox 1 Select Tools Options Applications or Tools Options Content File Types Manage 2 In the search box enter x mplayer2 Options Heats Ff a Main Tabs Content Applications Privacy Security Advanced Search x mplayer2 Content Type Action y Ea Windows Media Audio Video playlist Use Windows Media Player default v 3 Check that the Action is set to Use Windows Media Player or Use Windows Media Player plug in Dynamic Link Library Opera 1 Select Tools Preferences Implementing Voicemail Pro IP Office 8 1 15 601064 Issue 8b Tuesday December 1 ces Page 39 1 2012 Browsing A x mpl X W Hide file types opened with Opera Search Notifications MIME type File extension s New application x mplayer2 Content Delete Fonts Downloads Programs History Cookies Security Network MIME type File extensions application x mplayer2 Toolbars Action Shortcuts Voice Show download dialog Open with Opera Save to disk __ Open when transfer is complete Do not ask for folder but save directly to Open with default application Open with other application __
88. d using the following virtual servers e VMWare Server e Microsoft Virtual Server 2005 R2 e Microsoft Server Hyper V 3 1 4 Network Requirements The computer should be configured and tested for TCP IP networking The voicemail server computer must be connected to the IP Office Control Unit directly or through a LAN switch If directly connected changing the settings of the computer network card to match the IP Office control unit can resolve some issues This should be done according to the computer or network card manufacturer s instructions The options for IP Office LAN ports are e All IP Office LAN ports are 10Mbps 100Mbps auto sensing If not directly connected using any of the above settings must be supported and matched by the intervening network equipment e The computer must have a static IP address e If the IP Office is acting as a DHCP server it defaults to using 192 168 42 2 to 192 168 42 201 for DHCP clients This leaves 192 168 42 202 to 192 168 42 254 for devices that require fixed IP addresses 3 1 5 Disk Space Requirements The following are only approximations e At least 2GB of free disk space is required on the operating system drive by default c regardless of to which drive Voicemail Pro is actually installed e A compact Voicemail Pro installation requires 130MB e Atypical installation requires approximately 255MB e A custom installation requires up to 2GB of disk space However prompts and recor
89. ded messages consume an additional 1MB of disk space per minute e For a busy environment you can expect to require at least 1000 minutes of message recording space that is 1GB e If you are installing the Client only you can expect to require at least 170MB 3 1 6 Web Server Operation If a Web browser access is required the Microsoft IIS Web Server must be installed on the server computer before Voicemail Pro is installed e Microsoft web server products run as services and require Voicemail Pro to also run as a service e Internet Information Server 5 0 or higher is required 3 1 7 ContactStore Operation ContactStore is the current IP Office Voice Recording Library VRL application For details on ContactStore see Avaya IP Office ContactStore 15 601037 You must do the following to use ContactStore with Voicemail Pro e Install the latest version of IP Office ContactStore along with the available patches and verify its operation before you install Voicemail Pro e Use different hard disk partitions to store the archived IP Office ContactStore messages and the Voicemail Pro messages Alternatively you may use a different hard disk to store the archived IP Office ContactStore messages or install IP Office ContactStore on a different computer e As you require additional Voicemail Pro licenses 1 to use ContactStore to store recordings enter an Advanced Edition license key on IP Office hosting the Voicemail Pro server If yo
90. depending on the application combination additional restrictions and requirements may be applied as detailed below Voicemail Pro Customer Call One X Portal for Minimum IP Minimum Computer Specifications Reporter IP Office Office Release 16 Ports 150 Agents aa Release 5 0 As per each application 8 Ports 50 Simultaneous Release 6 0 2GHz Dual Core 4GB RAM Windows 2008 4 TTS users Server 32 or 64 bit 8 Ports 30 Agents 50 Simultaneous Release 6 0 2GHz Quad Core 6GB RAM Windows 4 TTS users 2008 64 bit 50 Agents 150 Release 6 9 CCR run in Windows 2003 on a virtual Simultaneous SEIMEI users e Voicemail Pro includes UMS VB Scripting and 3rd party database operation It also includes the installation of ContactStore if required e Both ContactStore and one X Portal for IP Office use Tomcat servers as part of the application For scenarios with both installed the redirect port setting of the ContactStore s Tomcat server should be configured to a port other than 8080 e When used in a virtual server configuration Customer Call Reporter and one X Portal each require a 2GB RAM virtual machine Voicemail Pro and ContactStore each require a 1GB RAM virtual machine Implementing Voicemail Pro Page 20 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 Installation General Installation Requirements 3 1 3 Virtual Server Support Operation of IP Office server applications including Voicemail Pro is supporte
91. dows Audio Sh Windows Audio End ee Windows Color Sys windows Driver Fo Yoicemail Pro Service Volume Shadow Copy es Services Ft EI 1 EBEN Manages and imple Manages audio for Manages audio devi The wcsPlugInServi Manages user mod Started Automatic Manual Manual Manual Manual Manual Administra Local System Local Service Local System Local Service Local System ES fn I wD S Telephony Provides Telephony Manual Network Se KA Thread Ordering 5e Provides ordered e Manual Local Service KoA TP AutoConnect Se ThinPrint print com Started Manual Local System TP YC Gateway Ser ThinPrint print com Manual Local System KoA TPM Base Services Enables access tot Manual Local Service Sh UPnP Device Host Allows UPnP device Disabled Local Service Ko User Profile Service This service is respo Started Automatic Local System KeA virtual Disk Provides manageme Manual Local System iQ VMware Tools Service Provides support fo Started Automatic Local System KOA VMware Upgrade H Virtual hardware up Started Automatic Local System 2 The Voicemail Pro Service should be visible Its Status should be Started and the Startup Type should be set to Automatic Other services may be present depending on the installed Voicemail Pro features The Voicemail Pro Service is the main Voicemail Pro service This is the o
92. e 8b Tuesday December 11 2012 System Settings 105 System Status Application Open 93 see 93 System Times 107 System Tool 74 systems running 91 T tab gives list 90 TCP IP networking 21 telephone number including 90 Telnet 126 temp backup mdb 29 Testing VPNM 140 VPNM Setup 140 Text To Speech 71 72 100 TimeAndTrace 75 TOC 107 tracing MAPI 75 Trusted Source 90 TTS 71 choose 71 includes 71 license 72 start 72 TTS Usages 71 TTY 11 U UMSEventTracing 75 unchecking VoicemailOn 88 un checking VoicemailOn 91 Under Log 76 Unit Name IP Address 78 Up Text To Speech Setting 72 Updates In 91 Upgrade 29 72 IP Office VoiceMail Pro window 30 Voicemail Pro 29 31 US 71 User SMTP 56 101 User Source Numbers Configuring 90 userconfiguration htm 88 UserlD 74 Using IP Office Manager 71 72 Using Voicemail 90 Using Windows Explorer 31 utilisation view 93 V Version 3 2 29 30 VMPro 71 72 VM Pro Generic TTS 71 VM Pro ScanSoft TTS 71 VM Pro TTS 72 VM Server Specific 75 Vmdata mdb 81 Implementing Voicemail Pro IP Office 8 1 VMLite exe 31 vmp file 81 VMPro TTS 71 VMPro User Log 74 VMS API 75 VmsNotifyTracing 75 Voice Recording Library 21 Voicemail Email settings 68 Voicemail Channel Reservations 86 93 Voicemail Code 88 90 91 Voicemail Console 76 Voicemail Destination Leave 86 Voicemail Domain Account Creating 58 Voicemail Email 71 72 88 91 MAPI 100 Voicemail Email Mode Select 88 91 Voicemail
93. e Navigation pane click System and select the system 3 Click the Voicemail tab System LANI LANZ DNS SMDR Twinning Voicemail Type Voicemail Lite Pro Messages Button Goes To Visual Voice Voicemail Destination Voicemail IP Address 255 255 255 255 Voicemail Channel Reservation Unreserved Channels 259 Auto Attendant 0 Voice Recording 0 3 Mandatory Voice Recording 0 Announcements O gt Mailbox Access 0 DTMF Breakout Reception Breakout DTMF 0 Breakout DTMF 2 Breakout DTMF 3 4 Amend the channel reservations as required By default the values are 0 Implementing Voicemail Pro Page 93 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 To view the utilization of voicemail channels 1 Open the System Status Application 2 Click Resources The System Resources summary is displayed The following details are displayed e The number of voicemail channels available e The number of channels in use e Congestion information Channel Restrictions e The Voicemail Pro server has restrictions on the number of channels it can use for different types of outgoing calls that it can make These limits are separate for each of the call types When a limit is reached further calls of that type are delayed until one of the existing calls is completed These limitations are not controlled by Voicemail Channel Reservation 9A settings
94. e Server 2007 This is a simple overview of the minimum steps required For full details refer to Microsoft documentation To support UMS Exchange Server 2007 operation the Exchange Server must be configured to include the Unified Messaging Server Role 1 In the Windows Control Panel select Program and Features Implementing Voicemail Pro Page 42 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 Installation UMS Web Services 2 Select Microsoft Exchange Server 2007 and click Change isl Control Panel Programs and Features Gu ll Control Panel Programs and Features File Edit View Tools Help Tasks Uninstall or change a program View installed updates a 8 7 To uninstall a program select it from the list and then click Uninstall Change or Repair Get new programs online at Windows Marketplace Organize v Ji Views v Uninstall Turn Windows features on or off e Publist Change the installation of this program a Adobe Flash Player 10 ActiveX Adobe Systems Incorporated 09 05 2009 amp Java rm 6 Update 12 Sun Microsystems Inc 21 04 2009 97 0 MB YU McAfee VirusScan Enterprise McAfee Inc 12 05 2009 22 2 MB Microsoft NET Framework 3 5 SP1 Microsoft Corporation 09 06 2009 32 4 MB Microsoft Exchange Server 2007 Microsoft Corporation 29 01 2009 lea Microsoft Full Text Indexing Engine for Exchange Microsoft Corporation 29 01 2009 43 4 MB Ga Microsoft Office Ulti
95. e Web Voicemail component is installed as part of a Custom Voicemail Pro installation 1 Verify that IIS is installed and running on the voicemail server computer Check that it can be browsed from user computers e While the server can be browsed by IP address the URL used by users will be based on the server s computer name within the customer domain Check that web server can be browsed from user computers using the server s computer name as part of the URL 2 Insert the IP Office Applications DVD Click on the link for Voicemail Pro and then double click on setup exe The Choose Setup Language window opens 3 When asked for the type of Voicemail Pro install to perform select Voicemail Pro Full 4 On the next screen select Custom 5 In the list of components scroll down and select Web Voicemail Do not change any of the other selections unless you understand the requirements for those components 6 Follow the remainder of the installation process and reboot the voicemail server when required Licensing IP Office for Web Services UMS web services can be licensed in a number of ways by licenses added to the IP Office configuration e User Licensing User licensing is done as follows e Users whose Profile is set to Teleworker User or Power User can be licensed using the Teleworker Profile or Power User Profile licenses e User s whose Profile is set to Basic User can be licensed using the legacy UMS Web Services licenses e Hunt
96. e are being used 4 Click OK To delete a VPNM server 1 In the VPNM Server s section select the server that is to be deleted 2 Click Delete When a server is deleted all of the users associated with that server are also deleted Implementing Voicemail Pro Page 111 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 To add a user to VPNM server 1 In the Users for VPNM Server s section click Add The Adding a new user window opens Adding a new user x Please complete the user details Which YPIM Server does this user belong to What is this user s full name ooo Please enter the user s local extension Please enter the user s remote extension What is this user s full telephone number Panne ___ OK Cancel 2 Enter details for the user All of these details MUST be completed before the user can be added e Select the VPNM server from the listing e Enter the user s full name The user s full name is used by the local Voicemail Pro s dial by name feature e Enter the user s extension The local extension number is used as the local mailbox number and so should not conflict with any existing local number e Enter the user s remote extension The remote extension number should be the user s real extension number Typically this and the local extension number are kept the same using a unique extension number dial plan for the linked systems e Enter the user s full telep
97. e space returns to above a level set at Alarm Threshold Level plus 30 e Critical Alarm This alarm is set at 30 If the Alarm Threshold Level is set at less than 40 the critical alarm is set at Alarm Threshold Level minus 10 Note that the critical alarm value decreases if you decrease the Alarm Threshold value but the critical alarm value does not increase if you increase the Alarm Threshold value So the critical alarm value keeps on decreasing and remains set at the least value that it takes To reset the critical alarm back to 30 click Default Settings 6 To return to the default alarm settings click Default Settings The Alarm Threshold Level is reset to 60 The Space OK level is reset to 90 The Critical Alarm level is reset to 30 7 Click OK 8 Click amp Save and Make Live and select Yes Implementing Voicemail Pro Page 106 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 System Preferences SNMP Alarm 6 6 Outcalling The outcalling preferences in Voicemail Pro are defaults for global operation Mailbox owners can configure their own outcalling options from their telephone for example create their own time profile For details on configuring outcalling see Avaya IP Office Using Voicemail Pro in Intuity Mode 15 601130 and Avaya IP Office Phone Manager User Guide 15 600988 A timeout value can also be set by a user This is the duration for which outcalling will attempt to connect to a number before gi
98. e the details and return to the VPNM configuration window Implementing Voicemail Pro Page 138 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 Appendix Installing Networked Messaging VPNM To add a group of users 1 Optional Check the option Enable WildCard When this option is selected you can use the question mark symbol to represent any number 2 In the Users for VPNM Server s section click Add Range The Adding a range of users window opens Adding a range of users x Which YPNM Server do these users belong to r Input extension range Start Number of Users ia U Enter local prefix Enter remote prefix Cancel 3 Enter details for the users All of these details MUST be completed before the users can be added e Select the VPNM server for which you want to add the users e Enter the start number of the extension range e Enter the local prefix e Enter remote prefix 4 Click OK to save the details and return to the VPNM configuration window To change details of a VPNM user 1 In the Users for VPNM Server s section select the name of the user whose details need to be changed 2 Click Modify You can change the user s full name the local extension number and the full telephone number Implementing Voicemail Pro Page 139 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 8 4 4 Testing a VPNM Setup It is advisable to test the VPNM setup To t
99. ecifications The Voicemail Pro application requires various licenses entered into the IP Office configuration to control the features it offers and the number of simultaneous connections 13 The number of simultaneous connections can be up to 40 on IP Office 5 0 IP500 control units and up to 100 on IP Office 8 1 IP Office Server Edition control units The operation of Voicemail Pro can be customized to provide special services The Voicemail Pro software can be installed as separate Voicemail Pro client and server parts You can perform remote administration of the Voicemail Pro server from a computer with just the Voicemail Pro client installed A copy of the client is automatically installed locally with the Voicemail Pro server Source DVD _ p Office 8 0 Application DVD Disk 1 Languages See Supported Languages 1 Ip500 Y K IP Office Preferred Edition IP Office Server Server Edition Edition License WV See below The Voicemail Pro server part of the software consists of several components in addition to the core server software these are e Campaigns The Voicemail Pro can be configured to run a campaign This consists of a series of questions for which the Voicemail Pro records the callers answer or key presses With International Time Zone ITZ support the Voicemail Pro records the IP Office time and not the Voicemail Pro local time The resulting recordings can then be played back by users Users can use the we
100. ed the Unified Messaging role on the Exchange Server configure and enable the role for the mailboxes 1 Select Start Programs Microsoft Exchange Server 2007 Exchange Server Management Console 2 Expand the Server Configuration list The Unified Messaging role should be included in the list Ba Exchange Management Console k iol x 5 Action View Help 37 BE C3 Microsoft Exchange aaa Organization Configuratic E fi Server Configuration Fig Unified Messaging Unified Messaging a Ey Mailbox 3 ExportList Client Access i View gt Ei Hub Transport Hub Transport Client Acc Version 8 1 Build 240 6 vie ml Unified Messaging R IGQ Refresh E LA Recipient Configuration a fd Help d Mailbox 3 Create a Unified Messaging dial plan a Expand the Organization Configuration and select Unified Messaging 53 Exchange Management Console 0 x File Action View Help 9 ml Hm Microsoft Exchange ssa Organization Configuration Mailbox li Client Access a Hub Transport c Unified Messaging uon BE Unified Messaging 1 object New UM IP Gateway New UM Mailbox Polic f Mailbox New UM Auto Attend Client Access Da Hub Transport Export List aim Unified Messaging re 5 Recipient Configuration A Mailbox Refresh b Select the UM Dial Plans tab and in the Actions list
101. elect Show Services Node 6 In the left pane expand Services expand Microsoft Exchange right click the appropriate Exchange Organization and select Properties 7 In the Properties window click the Security tab The Security tab may not be visible in an environment with both Exchange 2003 and Exchange 2010 mail servers To enable the Security tab see Editing the registry 52 8 Click Add 9 In the Select Users Computers Service Accounts or Groups window add the user s account 10 Click OK 11 Under Permissions for the group select Read and click Apply 12 Click Advanced 13 In the Advanced Security Settings window on the Permissions tab select the check box at the bottom of the window This will apply the permissions inherited from the parent to this object and its child objects 14 Click Add and add the user s account 15 Click OK 16 In the Apply to field select This object and all descendant objects 17 Verify that the following box is not selected Apply these permissions to objects and or containers within this container only 18 In the Permissions field select the required permissions e List contents e Read all properties e Write all properties e Read permissions e Create all child objects e Administer information store e Create named properties in the information store e Receive As e Send As e View information store status For a mixed environment of Exchange 2003 and Exchange 2010 mail
102. email Pro Page 135 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 8 4 2 Installing VoiceMail Pro with VPNM Support For Voicemail Pro 6 1 the VPNM components are embedded parts of the Voicemail Pro service and so automatically installed Implementing Voicemail Pro Page 136 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 Appendix Installing Networked Messaging VPNM 8 4 3 Configuring VPNM Preferences This set of preferences is used to add a list of the remote VPNM servers and mailbox users on those servers e These features are not supported on a Linux based Voicemail Pro server To open the VPNM window 1 Start the Voicemail Pro Client 2 From the Administration menu select Preferences gt VPNM The VPNM window opens alo x M VPNM Servers Server Prefix vpnm sitea avaya com Add Delete M Users for YPNM Serverls Full Name Local Extension Remote Extension Numbers vpnm sitea avaya com BobJones 200 200 Add Modify Delete Add Range Help Exit Iv To add a VPNM server 1 In the VPNM Server s section click Add 2 Enter the fully qualified domain name of the remote VPNM destination the remote Voicemail Pro server computer or Avaya Interchange 3 Enter the two digit access prefix if these are being used 4 Click OK To delete a VPNM server 1 In the VPNM Server s section select the server that is to be deleted 2
103. email collection for its associated IP Office lt IP Office 4 IP Office e Licenses Each IP Office using a distributed voicemail server must Nur N i have licenses for Voicemail Pro operation and the voicemail features ye NBS i required In all the cases above the central voicemail server remains the store for messages and recordings except for Exchange UMS users The central voicemail server does message waiting indication and is the voicemail server used for message collection Only when the central server is temporarily unavailable will the backup or any distributed server do message storage and collection In those scenarios when the central server is restored messages collected by the backup or distributed servers are forwarded to the central server Combinationslzh of the solutions above can be deployed For example using a backup server and fallback IP Office control Implementing Voicemail Pro Page 116 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 Centralized Voicemail Pro 7 1 Centralized Voicemail Within a Small Community Network a single Voicemail Pro server can be used to provide voicemail features for all the IP Offices in the SCN Centralized Voicemail Servel IP Office Central IP Office Voicem al Pro AN One IP Office is configured for operation with the Voicemail Pro server as normal including the license for voicemail operation and the features required This
104. emises v F Lis Organization Configuration fa Mailbox Client Access Eu Hub Transport S Recipient Configuration 3 Create a Unified Messaging dial plan fw Unified Messaging 1 object Unified Messaging Export List View gt Refresh H tel a Expand the Organization Configuration and select Unified Messaging F Exchange Management Console 1 10 xi Ele Action yew Hep esamu 0 objects Unified Messaging New UM IP Gateway L New UM Mailbox Policy ER New UM Auto Attendant There are no Rems to show in this view Server Configuration Recipient Configuration ta Toolbox gt Export List View Refresh b Select the UM Dial Plans tab and in the Actions list select New UM Dial Plan C The New UM Dial Plan wizard will be started New UM Dial Plan DI Introduction Introduction i 2 sal This wizard helps you create a UM dial plan for use by Microsoft Exchange Unified O Set UM Servers Messaging A dial plan is a grouping of unique telephone extension numbers New UM Dial Plan Name Ir Office Number of digits in extension numbers ee ______ Ld Completion URI type Telephone Extension VoIP security Unsecured Country Region code pc ___ y_ y_ 9 __l Help lt Back neo Cancel d Create a plan similar to the one shown above The number of digits is not important but must be mat
105. ension or through the web browser Avaya test browser playback using the following Windows media players e Windows Media Player 10 e Windows Media Player 11 e Quick Time 7 4 e VLC 0 8 e User Name and Password Once enabled for UMS Web Services in the IP Office configuration to log on using Web Voicemail the user will need to know their Name and Voicemail Code as set in the IP Office configuration Note that this is the Name and not the Full Name IIS Configuration Requirements for Windows Server 2003 If you are using the Windows 2003 Server operating system Web Voicemail does not work if you do not enable the CGI Web service extension in IIS Manager before the installation of Web Voicemail If you install ASP NET from a Web download or as part of an application such as Visual Studio NET you also need to enable the ASP NET Web service extension in IIS Manager Proceed as follows to enable the Web service extensions 1 Click Start Administrative Tools Internet Information Services IIS Manager 2 In the left pane expand the server node and click Web Service Extensions in the tree 3 In the right pane select the Web service extension that you want to enable and then click Allow Note If you use the Configure Your Server wizard or the Add or Remove Programs dialog box to install ASP NET ASP NET Web service extension is automatically enabled in IIS Manager Voicemail Pro Software Installation with Web Voicemail Component Th
106. ent are shown below IP Office Maximum for Voicemail Pro IP500 0 p500v2 0 Server Edition The actual number of simultaneous users is determined by the licenses for Voicemail Pro 12 added to the IP Office configuration Note that some specific functions can have voicemail channels reserved for their use or can have channel restrictions Implementing Voicemail Pro Page 13 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 Chapter 3 Installation Implementing Voicemail Pro Page 15 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 3 Installation Windows Server Installation This section covers the installation of the Voicemail Pro server on a Windows server computer Voicemail Pro 8 1 can be installed with the following IP Office systems running IP Office Release 8 1 software e IP Office 500 e IP Office 500v2 e IP Office Server Edition Mixing Linux and Windows Servers In scenarios where multiple Voicemail Pro servers are used a mix of Linux based and Windows based servers can be used For details on scenarios where multiple Voicemail Pro servers are used see Centralized Voicemail Proha 3 1 General Installation Requirements Here is a list of general requirements for all types of voicemail installation e A client computer with IP Office Manager and Microsoft NET Framework versions 2 0 installed on it If NET 2 0 is not detected you will be prompted to install it before the Voi
107. eral details that are required are IMAP Account Setting IP Office Value Incoming Server Voicemail Pro server IP address or domain name address Account Name User name or extension number Password User voicemail code Example Outlook 1 a Select Tools and then Options 2 Select Mail Setup and then click E mail Accounts 3 Select Add a new e mail account 4 5 In Server Information for Incoming mail server and Outgoing mail server enter the IP address or domain Select IMAP as the server type name address of the Voicemail Pro server computer In Logon Information enter the user s extension number and voicemail code as the User Name and Password 7 Click Next Example Outlook Express 8 9 1 Select Tools and then Accounts 2 Select Add and then Mail 3 Enter a descriptive name such as Voicemail and click Next 4 5 6 7 Enter an e mail address This is not used but a value must be entered to move to the next screen Click Next Set My incoming mail server is a to IMAP In the Incoming server field enter the IP address or domain name address of the Voicemail Pro server computer Enter a value in the Outgoing mail server field This is not used but a value must be entered to move to the next screen Click Next For Account Name enter the user s extension number or name in the IP Office configuration For Password enter the user s Voicemail Code 10 Click Next and then Finish Implement
108. ert If this mode is selected each time a new voicemail message is received in the voicemail mailbox a simple e mail message is sent to the e mail address This is an e mail message announcing details of the voicemail message but with no copy of the voicemail message attached Users can also select this mode by dialing 02 from their extension 3 5 3 2 How Voicemail Email Messages Look Messages sent by a user or group s voicemail e mail settings contain the following To The user group e mail address From The name and address setting of the e mail client account Subject Voicemail Message calling number gt user name From calling number Body If the user or group s Voicemail E mail mode is set to Copy or Forward the message body will contain IP Office Voicemail redirected message Attachment When using Copy or Forward mode the message is attached as a wav file Messages sent through a Voicemail Pro eMail action are configurable see The Voicemail Pro eMail Action 70 Implementing Voicemail Pro Page 69 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 3 5 3 3 The Voicemail Pro Email Action The amp eMail action in Voicemail Pro can be used to send messages through e mail in response to caller actions in the voicemail call flow The action can also attach a wav file W Yoicemail Pro Client Intuity iol xi JAG sasa A874 EU a Specific Start Points Modules gt eMail use
109. est the VPNM setup 1 Dial into voicemail from one of the systems and record a message 2 When selecting the target extension enter an extension from the other system as specified in the VPNM Preferences screen The message should be delivered to the other systems Voicemail Pro server into C Inetpub mailroot Drop The VPNMreceiver Service checks the Drop directory approximately every 30 seconds When it finds a message in the Drop directory it will send the message to the relevant extension s voicemail box on the remote system Page 140 Implementing Voicemail Pro IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 Appendix Installing Networked Messaging VPNM 8 5 Glossary 8 5 1 Centralized Voicemail Pro Server Centralized Voicemail Pro uses a single Voicemail Pro server to provide voicemail services for all IP Offices in the Small Community Network Except for use of ContactStore only the central IP Office hosting the voicemail server requires licensing for Voicemail Pro operation and features 8 5 2 Distributed Voicemail Pro Server For IP Office Release 6 0 and higher remote IP Offices in the Small Community Network can be associated with another voicemail server in addition to the centralized voicemail server The additional distributed server then provides all voicemail services except message storage and collection for that IP Office This requires the remote IP Office to have licenses for voicemail operatio
110. file below and save it to SYSTEMROOT Only include lines for the services which are installed echo off rem Wait 60 seconds before execute timeout t 60 net start Voicemail Pro Service 3 Create a scheduled task to start the batch file at system start up 3 7 2 Voicemail Pro User Log User authentication failures are logged in the event viewer under VMPro User Log The following details are logged e UserID e Tool name e IP address of the Client trying to log in gD Computer Management BG xi File Action view Help e ir els Computer Management Local E System Tools Task Scheduler 8 Event Viewer 3 Custom Views C Server Roles F Administrative Eve i Windows Logs Applications and Servi Hardware Events Date and Time Source Event ID Task Category Actions YMPro User Log DE g Open Saved Log 7 Create Custom View Import Custom View Clear Log Filter Current Log Internet Explorer i Properti Key Management Properties a 5 Microsoft BO Find YMPro User Log id Save All Events As c Windows PowerSt A Subscriptions Attach a Task To this Log Shared Folders yi gt F Local Users and Groups en Performance z G Refresh gy Device Manager B Help gt E Storage f Disk Management J Details Service
111. g 17 4 You can now start configuring the operation of the voicemail server for example changing the system preferences 96 Implementing Voicemail Pro Page 25 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 3 2 1 Modifying the Installed Components 1 Open the Windows Control Panel 2 Click Programs Programs and Features 3 In the list of installed programs select IP Office Voicemail Pro and click Change The installation wizard for IP Office Voicemail Pro opens up 4 Select Modify and click Next The Select Features menu is displayed 5 Select the check boxes for all the features in the list that you want to install Note If you clear the check box for a feature that is already installed the installation wizard will uninstall the feature 6 Click Next The Service Account Name window is displayed 7 Continue with the installation wizard following the steps from the To install the Voicemail Pro software components section of Server Client Installation 22 Implementing Voicemail Pro Page 26 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 Installation Server Client Installation 3 2 2 Web Campaigns Installation The web campaigns component of Voicemail Pro requires IIS to be installed and running on the server computer 1 Check that IIS is installed and running on the server computer e Windows 2008 Server IIS does not support legacy IIS applications such as Campaigns by default This is re
112. ge is sent to the e mail address This is an e mail message announcing details of the voicemail message but with no copy of the voicemail message attached Users can also select this mode by dialing 02 from their extension e Voicemail On Default On When on the mailbox is used by the IP Office to answer the user s unanswered calls or calls when the user s extension returns busy Note that selecting off does not disable use of the user s mailbox Messages can still be forward to their mailbox and recordings can be placed in it The mailbox can also still be accessed to collect messages e Voicemail Help Default Off For voicemail systems running IP Office mailbox mode this option controls whether users retrieving messages are automatically given an additional prompt For help at any time press 8 If switched off users can still press 8 for help For voicemail systems running in Intuity emulation mode this option has no effect On those systems the default access greeting always includes the prompt For help at any time press 4 H in the US locale Broadcast Select the option Broadcast if you want any voicemail messages left for the hunt group to be forwarded to the mailboxes of the individual group members The original message in the hunt group mailbox is deleted after being broadcast e UMS Web Service IP Office 5 0 If selected the hunt group mailbox can be accessing using UMS 321 via a web browser or an IMAP compatible e
113. ge length of 1 minute occupies approximately 1MB of disk space Min Password Length Default 0 in IP Office mode and 2 in Intuity mode Use this field to set a restriction on the minimum length of a mailbox password The minimum value that you can set is 0 in IP Office mailbox mode and 2 in Intuity emulation mode The maximum value is 15 Note The Min Password Length field is unavailable if the Voicemail Pro client version 8 1 is connected to a Voicemail Pro server version 8 0 or earlier Also note that in a centralized voicemail setup with distributed voicemail servers the field is unavailable on all the distributed voicemail servers as the password length for mailboxes is controlled by central voicemail server Max Call VRL Record Length secs Default 3600 seconds Use this field to set a restriction on the maximum recording length for calls The default and maximum length is 3600 seconds 60 minutes Play Advice on Call Recording Default On Use this check box to set whether to play an advice warning to the callers when their calls start getting recorded It is a legal requirement in some countries to inform the callers before recording their calls and so confirm before you clear this check box Implementing Voicemail Pro Page 97 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 e System Fax Number Default Blank Use this field to set the number of the fax machine to which all incoming faxes are to be directe
114. group can be configured to have their voicemail messages forwarded to the inbox of an Exchange server e mail account Telephone including Visual Voice mailbox access is redirected to that e mail inbox as the store for voicemail messages Alternatively the user can access their voicemail messages using Outlook 2007 or any other mechanisms supported by the Exchange server Voicemail messages in an Exchange 2007 inbox are not visible to UMS IMAP and UMS Web Voicemail however Exchange 2007 2010 provides its own methods to use IMAP and web browsing with Exchange mailboxes Use of these options requires the user to be licensed either using an appropriate IP Office user profile license or the legacy UMS Web Services license Exchange Exchange Exchange 2003 2007 2010 Feature Playback via computer S S LS Playback via User Extension x xl x S S Forward messages to other lt n wn 99 9 Gelo 3 nda Daf 33 2 oO 28 5 9 lt er oO 3 v c er Eu Forward messages to other e mail mailbox Undelete manually deleted messages Mark message as unread gt o a lt o a 3 a n O n n Z fo I Web IMAP Exchange Exchange Exchange Voicemail Client 2003 2007 2010 n e o wn v 9 a o lt v v Li 5 25 n Sz rr oc 2 25S S 7 w a N lA 7 Exchange Unified Messaging supports the playback of
115. gure the type of voicemail e mail service that should be provided Use of voicemail e mail requires the voicemail pro server to have been configured to use either a local MAPI e mail client or an SMTP e mail server account See Voicemail E mail Installation 54 Use of voicemail e mail for sending automatic or manual e mail messages with wav files attached requires discretion as a one minute message creates a wav file of 1MB size e Voicemail E mail Default Off If an e mail address is entered for the user or group the following options become selectable These control the mode of automatic voicemail e mail operation provided by the voicemail server whenever the voicemail mailbox receives a new voicemail message e Users can change their voicemail e mail mode using visual voice If the voicemail server is set to IP Office mode user can also change their voicemail e mail mode through the telephone prompts The ability to change the voicemail e mail mode can also be provided in a call flow using a Personal Options Menu action or a Generic action e If the voicemail server is set to IP Office mode users can manually forward a message to e mail Off If off none of the options below are used for automatic voicemail e mail Users can also select this mode by dialing 03 from their extension Copy If this mode is selected each time a new voicemail message is received in the voicemail mailbox a copy of the message is attached to an e mail a
116. hone number The full telephone number should be a dialable number that is routed to the user s extension or mailbox 3 Click OK to save the details and return to the VPNM configuration window Implementing Voicemail Pro Page 112 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 System Preferences VPNM To add a group of users 1 Optional Check the option Enable WildCard When this option is selected you can use the question mark symbol to represent any number 2 In the Users for VPNM Server s section click Add Range The Adding a range of users window opens Adding a range of users x Which YPNM Server do these users belong to Input extension range Start Number of Users ia U Enter local prefix Enter remote prefix Cancel 3 Enter details for the users All of these details MUST be completed before the users can be added e Select the VPNM server for which you want to add the users e Enter the start number of the extension range e Enter the local prefix e Enter remote prefix 4 Click OK to save the details and return to the VPNM configuration window To change details of a VPNM user 1 In the Users for VPNM Server s section select the name of the user whose details need to be changed 2 Click Modify You can change the user s full name the local extension number and the full telephone number Implementing Voicemail Pro Page 113 IP Office 8 1 15 601064 Is
117. hould be configured for SMTP e mail operation as follows a By default the Voicemail Pro server installs defaulted to SMTP e mail operation However this should be checked 1 Start the Voicemail Pro Client Click J Preferences and select General 2 Click the E mail tab 3 Verify that the MAPIob settings are not enabled 4 Select the SMTP Senderlioh sub tab The first entry in the list must be configured for SMTP between the voicemail servers Set the Domain and Server to the fully qualified domain name of the voicemail server x System Preferences General Directories Email Housekeeping SNMP Alarm Outcalling Backup amp Restore MAPI SMTP Sender SMTP Receiver aa d XX F Logging Identifier vmprol exemple com vmprol example com vmpro vmpro1 example com smtp example com smtp example com yahoo com smtp yahoo com Implementing Voicemail Pro Page 126 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 Centralized Voicemail Pro Installation Notes e For a Windows based voicemail server these e mails will be received on port 25 by IIS and will be placed in its mail drop folder To obtain the name right click on My Computer and select Properties The Computer Name tab shows the information that should be used as Full computer name The name must be used IP addresses are not used System Properties System Restore Automatic Updates Remote General Computer Name Hardware Advanced
118. ic FailbaCk ii 121 7 4 Distributed Voicemail ServerS 121 7 5 Combined Options ii 124 7 6 Installation Notes 126 8 Appendix 8 1 SMTP L0g9iNnd 24 42 nen ea 132 8 2 SFTP Host Key Verification nennen 132 8 3 Installing VoiceMail Pro as an ACM Gateway 132 8 4 Installing Networked Messaging VPNM 134 8 4 1 Requirements for VPNM een 135 8 4 2 Installing VoiceMail Pro with VPNM Support 136 8 4 3 Configuring VPNM Preferences 137 8 4 4 Testing a VPNM Setup 140 8 5 GIOSSALY sini ii ale 141 8 5 1 Centralized Voicemail Pro Server 141 8 5 2 Distributed Voicemail Pro Server 141 8 5 3 MAP aene nee ei 141 85DA SNI Pronn ala 141 8 3 5VPNM EEEE A ETE 141 8 5 6 VRI calli ee 141 Index u ha seit rien 143 Page 3 15 601064 Issue 8b Tuesday December 11 2012 Chapter 1 What is new in 8 1 Implementing Voicemail Pro Page 5 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 What is new in 8 1 1 What is new in 8 1 The following is a summary of the new features in Voicemail Pro 8 1 e Support for IP Office Server Edition On IP Office Server Edition a Server Edition license provides all the Voicemail Pro features that are provided by the Preferred Edition license on IP500 and IP500 V2 The maximum number of ports that
119. icemail Server Speech Directory The path to the folder where the libraries of speech prompts are to be stored e Remote Campaign Directory The path to the folder where the campaign files are to be stored 4 Click OK 5 Click amp Save and Make Live and select Yes Implementing Voicemail Pro Page 99 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 6 3 Email The Email tab is used to configure which e mail mode MAPI or SMTP the voicemail server should use and the settings for that mode 6 3 1 MAPI This form is used to configure MAPI settings for use by the voicemail server MAPI System Preferences e Enable MAPI Selecting this option will switch the voicemail server to using MAPI for its e mail options rather than SMTP e Profile This is used to select the MAPI e mail account the voicemail server should use to provide visibility to the e mail account mailboxes for which it requires access The profile must exist within the MAPI e mail client on the server computer and must be useable by the Windows account under which the Voicemail Pro service is running Implementing Voicemail Pro Page 100 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 System Preferences Email 6 3 2 SMTP Sender These settings are used to configure the SMTP server and server account that the voicemail server uses for sending e mails using SMTP Multiple servers can be configured The first entry specifies the default
120. ies using third party TTS software with Voicemail Pro One license per simultaneous instance of TTS usage The IP Office Advanced Edition license also enables eight ports of generic TTS e VMPro TTS ScanSoft This legacy license enables use of text to speech facilities using Avaya supplied TTS software with Voicemail Pro running on a Windows server One license per simultaneous instance of TTS usage Implementing Voicemail Pro Page 12 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 Voicemail Pro Voicemail Pro Licenses Legacy Licenses The following legacy licenses are still supported by IP Office Release 6 and higher e UMS Web Services This legacy license is used to enable UMS voicemail services support for users set to the Basic User profile Other users are enabled for UMS through their licensed user profile e VMPro Database Interface This legacy license enables third party database support within Voicemail Pro call flows For IP Office Release 6 and higher this is also enabled by the Advanced Edition license e VMPro VB Script This legacy license enables Visual Basic Script support with Voicemail Pro For IP Office Release 6 and higher this is also enabled by the Advanced Edition license 2 3 Number of Simultaneous Users All connections between the voicemail server and IP Office are through LAN using data channels The maximum number of data channels that can be used for voicemail operation at any mom
121. il Pro Hard Disk Free Space Processor P4 2 8GHz Not tested Athlon XP 3000 Athlon 64 Pentium Celeron Add 1MB per minute of message and prompt storage space as per your requirements Generic TTS only The current ScanSoft TTS provided with Voicemail Pro is not supported on Vista Operating System Support Server OS 2003 Server 2008 Server Client OS XP Professional Windows 7 e If the database being queried is located on the Voicemail Pro server the query speed of the database will be affected by the amount of memory available You must take into account the memory requirements of the database being queried Pre requisites For systems running the 64 bit version of Windows Server 2008 SP1 install the KB2538242 security update Voicemail Pro and IP Office Customer Call Reporter Voicemail Pro and IP Office Customer Call Reporter can be run on the same server up to a maximum of 16 Voicemail Pro ports Supported on a Dual Core CPU of 2 4Ghz and higher The separate requirements of Voicemail Pro and Customer Call Reporter must be met Implementing Voicemail Pro IP Office 8 1 Page 18 15 601064 Issue 8b Tuesday December 11 2012 Installation General Installation Requirements Ports The Voicemail Pro service uses the following ports Port Type Description Number 235 JItcp Used to listen for SMTP connections 37 upp Used to receive time requests RFC 868 143 cp Used t
122. il Protocol 60 65 MAPI email 72 76 100 MAPI Email Preferences Setting 100 MAPI Password leave 100 MAPI Profile 100 MAPI based Voicemail Email Voicemail Pro 72 MAPIEventTracing 75 Max 97 mdb 29 Member Of 91 Message Deletion Times Setting 105 message housekeeping 105 Message Housekeeping Preferences 105 Message Length 97 MessageEvtSinkTracing 75 MessageProcessingTracing 75 Messages button use 90 messages recordings 97 Microsoft NET Framework 16 Microsoft 3rd 71 Microsoft IIS Web Server 21 Microsoft Sam 71 Microsoft SAPI 71 Microsoft Speech SDK 71 Microsoft Speech SDK 5 1 use 71 Microsoft TTS 71 Microsoft Windows Page 144 15 601064 Issue 8b Tuesday December 11 2012 Microsoft Windows part 71 Mike 71 mins 97 Mobile 88 Multiple Language TTS Support 71 N Names 81 New Software Install 29 31 no Remote 78 Notify 80 O on outgoing calls 93 on off 88 91 outcalling options 107 Outcalling Preferences 30 Setting 107 Outcalling tab 107 Outcalling window return 107 Outlook Express 63 P Password MAPI 100 SMTP 56 101 Peak Times 107 Personal Announcements points 30 Ping 126 Play Advice check 97 Port SMTP 56 101 Preferences icon 31 Prefix 90 97 Prime Times 107 Problems 76 93 97 116 produce WAV file 71 Profile 100 Program Maintenance window 31 program provides 76 Program window 31 Prompts 11 Provide 75 Provide tracing indicate 75 Provide tracing about 75 Provides voicemail 116 R Read
123. il server has been logged into you should first change the default remote access account e If you logged in remotely using the default account select File Change Password e If you logged in locally select Voicemail Pro Administrators in the navigation panel Implementing Voicemail Pro IP Office 8 1 Page 79 15 601064 Issue 8b Tuesday December 11 2012 4 2 Confirm Call Flow Download Window When you connect to a server across a LAN or WAN to view or modify the call flow on the server a check is made to see if the call flow that is stored locally on the client is the same The call flow on the server might be different to the call flow on the client because e The local call flow is older than the version on the server for example if the call flow on the server has been modified by another Client connection e The local call flow is newer than the version on the server for example if the call flow on the server has been worked on while the local Client was being used in offline mode e The local call flow is from a different server for example if you are connecting to a different server to the one from which the call flow was previously downloaded If the call flow is the same no data will need to be copied from the server to the client If the call flow is different you can chose to download the call flow from the server or to use the local call flow Confirm Callflow Download The callflow on the client is different t
124. ing Voicemail Pro Page 35 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 3 4 2 Web Voicemail Installation Voicemail Pro 4 2 support web access to user mailboxes Users are then able to play their messages mark them as saved or deleted or forward messages to another mailbox Playback is through an IP Office extension or through the audio facilities of the computer Mark Gallagher 4311 AVAYA Logout Change settings Inbox y trash State Erom Io Recened on v Lenath G Brad Trower 4337 Mark Gallagher 11 July 2008 14 07 44 45s Voice Message i ER From To Message a Brad Trower 4337 Mark Gallagher 2 3 Re ed L 41 July 2008 14 07 44 468 Berisi Previous Proa Plast Forward X lt Delete fal Save Mark as unread IS gt 4 Web Voicemail Installation Requirements The Web Voicemail component is selectable as part of a custom Voicemail Pro installation Note the pre requisites below before doing the Web Voicemail installation e IIS Web Server Must be installed on the voicemail server computer before the Voicemail Pro Web Voicemail component is installed e PHP Web Voicemail uses PHP If an existing PHP is not detected the Voicemail Pro installation will install its own PHP e Licenses The use of Web Voicemail and the number of users who can be configured to access it are controlled by the UMS Web Services license entered in the IP Office configuration UMS web services can
125. ings window opens 7 Enter your e mail account details and click Next The SMTP E mail settings window opens 8 Enter your SMTP E mail details and click Finish The SMTP settings entered will be validated If an error occurs the 9 validating configuration window opens containing the SMTP Errorhs Click Yes when prompted whether to start the Voicemail Pro service 10 The new version of Voicemail Pro has been installed Test that the system is running by dialing 17 from any extension You should hear the mailbox announcement Implementing Voicemail Pro Page 30 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 Installation Upgrading Voicemail Pro 3 3 3 Upgrade to Voicemail Pro You can upgrade from Voicemail Lite to Voicemail Pro The steps described here will remove Voicemail Lite but will not remove the existing mailbox messages and greetings Note When you upgrade Voicemail Pro to a newer version the Voicemail Pro server will update the current time zone offset of the user however it will not update the campaign information Similar is the case with restoring registry settings To upgrade from Voicemail Lite to Voicemail Pro 1 Remove Voicemail Lite 1 Make sure that Voicemail Lite is not running 2 Open the Windows Control Panel 3 Click Programs Programs and Features 4 In the list of installed programs select IP Office Admin Suite and click Change The Installshield Wizard for IP Office Admin Suite
126. kup Voicemail Live When connected to the centralized voicemail server the Distributed Voicemails folder can be selected to display details of the distributed servers and the state of the connection with each The Result will be either FF 00E007026F2F 192 168 42 1 TA Voicemail Pro Administrators e In Progress The servers are synchronizing information via SMTP e Up To Date The servers are synchronized Implementing Voicemail Pro Page 129 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 Implementing Voicemail Pro Page 130 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 Chapter 8 Appendix Implementing Voicemail Pro Page 131 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 8 Appendix 8 1 SMTP Logging SMTP error logging is enabled to generate a log of SMTP activity For a Windows based Voicemail Pro installation the activity is logged in a file in C Program Files Avaya IP Office Voicemail Pro VM logs The file name includes a date stamp for the day on which it is generated 8 2 SFTP Host Key Verification If you are trying to connect to a SFTP server for the first time the connection may fail with an error message about the authenticity of the host The behavior is a feature of the SSH protocol and is designed to protect you from a spoofing attack To proceed verify the host key of the SFTP server To verify the host key of the SFTP server 1 Log in to the
127. l Housekeeping SNMP Alarm Outcalling Backup amp Restore MAPI SMTP Sender SMTP Receiver X CF Logging a y Identifier vmpro vmpro1 example com vmprol example com vmprol example com smtp example com smtp example com 25 yahoo com smtp yahoo com 25 e The first two entries in the example above can be combined Voicemail server to server synchronization uses the Domain setting only whereas other e mail services use the Server address and other setting System Preferences E a x General Directories Email Housekeeping SNMP Alarm Outcalling Backup amp Restore MAPI SMTP Sender SMTP Receiver X F Logging a Domain Serer Potno identifier vmprol example com vmprol example com 25 vmpro vmpro1 example com yahoo com smtp yahoo com 25 Implementing Voicemail Pro Page 101 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 SMTP Sender Settings O wi m J N il La L vmprol example com vmprol exemple com 25 vmpro vmpro1 example com smtp example com smtp example com 25 yahoo com smtp yahoo com 25 e Logging If selected SMTP logging 1341 by the server is enabled e Servers This section is used to enter details of the SMTP server or servers to which the voicemail server sends its messages P Sender Configuration Implementing Voicemail Pro Page 102 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 System Preferences Email To add a server c
128. l Flows window opens 3 Select Import Call Flows 4 Click Next 5 Click the Browse button and locate the file that contains the backed up call flows 6 7 8 9 Select the file and click Open In the Import or Export Call Flows window click Next Click Finish to start importing the database Click Close to complete the import process 10 Click on Save and Make Live to save the Call flows The new version of Voicemail Pro has been installed Test that the system is running by dialing 17 from any extension You should hear the mailbox announcement 3 3 2 Upgrade from Version 3 2 Backup the database before you upgrade Note When you upgrade Voicemail Pro to a newer version the Voicemail Pro server updates the current time zone offset of the user However it does not update the campaign information To upgrade from version 3 2 or higher 1 u A WN Insert the IP Office Applications DVD Click on the link for Voicemail Pro and then double click on setup exe The Choose Setup Language window opens Select the installation language The language selected is used for the installation Click OK You are asked This setup will perform an upgrade of IP Office Voicemail Pro Do you want to continue Click Yes The Upgrading the IP Office Voicemail Pro window opens Click Next to start the upgrade The setup status window opens The progress of the upgrade is indicated by a time bar Click Finish The E mail sett
129. l Pro client on the same computer as the voicemail server the system will automatically load the settings to manage the server You will have full access to all the servers settings you do not need to login with an administrator account name and password To connect to a remote voicemail server you will need to login using the name and password of an administrator account already configured on that server The default account is Administrator and Administrator After logging in with this account you should change the password from that default value To Start the Voicemail Pro Client 1 From the Start menu select Programs IP Office Voicemail Pro Client 2 The Voicemail Pro Client window opens e If the client has been started before it will start in the same mode as it used previously If it fails to do that or if it is the first time that the client has been started the select mode menu is displayed Select Voicemail Pro Client Mode Select Mode Online YmPro server is on LAN or WAN Offline Offline mode for Windows O Offline Offline mode for Linux e Select either of the Offline modes to import and export voicemail call flow and module files without being connected to any voicemail server e To connect to a voicemail server select Online VmPro Login Please enter a User Name This is the name that the workstation software installed on this PC will use Login User Name User Password U
130. l Pro server for example Extn201 vmprocentral example com or 201 vmprocentral example com Note If you are using Voicemail Pro in a distributed environment a distributed server delivers a recorded message to the central voicemail server on completion of the recording However the presentation to the voicemail server for message waiting indication MWI and access via telephone might be delayed because of the internal processing of the message and the network latency The delay might be up to 2 minutes in high traffic situations Implementing Voicemail Pro Page 104 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 System Preferences Email 6 4 Housekeeping Use the Housekeeping tab to e Set the duration after which the Voicemail Pro server deletes messages and recordings automatically e Set the default playback order of messages The following are the different categories of messages that the housekeeping settings apply to e New messages This status is applied to messages where neither the header nor the message content has been played e Old messages This status is applied to messages where the user has played the message content but has not marked the message as saved e Saved messages This status is applied to messages that have been marked as saved by the user e Unopened messages This status is used for messages where in Intuity emulation mode the user has played the message header but has not played the me
131. l Server PC 86 Idle 105 IIS 126 Import 29 Import Call Flows 29 IMS Administration 75 IMS Client Keys 75 IMS email 105 IMS Server 75 IMS Tracing 75 Inactive 97 Inactivity Timeout 97 increase decrease want 75 increase decrease reporting 75 Inetpub mailroot Drop 140 Install Voicemail Pro 31 Installatio ACM Gateway 132 Installation Compact 22 Installation Process 72 Installshield 31 InstallShield Wizard 30 Welcome 31 Interact 76 Intuity Mailbox Mode 31 Intuity Mailbox User Guide read 97 IP Office 4 0 IP Office VoiceMail Pro 3 2 30 IP Office Admin Suite window 31 IP Office feature key server 16 IP Office Mailbox Mode 31 IP Office Manager application 85 IP Office Manager User 86 116 IP Office Manager User Guide 86 see 116 IP Office Mode 91 IP Office Settings 68 IP Office Small Community Network 116 IP Office VoiceMail Pro 3 2 IP Office 4 0 30 IP Office Voicemail Pro CD 30 Implementing Voicemail Pro IP Office 8 1 IP Office Voicemail Pro window Upgrading 30 L Languages Prompts 11 Supported 11 Last In First Out 105 Licenses Feature Specific 12 Port 12 Required 12 licenses exist 71 LIFO 105 Live 81 Local System Account 76 Log Preferences 75 Logg Errors 132 Logging 56 101 Out 81 login 78 long outcalling 107 M mail drop folder 104 Mailbox Mode 91 Select 31 MailboxEvtSinkTracing 75 Main Voicemail Pro Window 97 99 100 105 106 107 Making them Live 81 MAPI Password 100 Profile 100 MAPI Ema
132. l or backup servers Implementing Voicemail Pro IP Office 8 1 Page 119 15 601064 Issue 8b Tuesday December 11 2012 Configuring Backup Server Operation 1 The Voicemail Pro server software is installed as normal on the backup server computer The voicemail server is not specifically configured as being a backup server 2 The central IP Office hosting the primary voicemail server is configured with the IP addresses of both the primary voicemail server and the backup voicemail server System LANI LANZ DNS Voicemail Type voicemail Telephony Directory Services System Events SMTP SMDR Twinning YCM CCR Voicemail Lite Pro v Messages Button Goes To Visual Yoice Voicemail Destination Voicemail IP Address 192 168 42 201 Backup Voicemail IP Address 92 156 42 211 3 The other IP Offices are configured for centralized or distributed voicemail as normal Implementing Voicemail Pro IP Office 8 1 Page 120 15 601064 Issue 8b Tuesday December 11 2012 Centralized Voicemail Pro Backup Voicemail Server Operation 7 3 1 Manual Failback The following is the sequence of events for the manual failback operation of the backup server 1 The backup server functions as the active voicemail server until the system administrator shuts down the backup server 2 The system administrator chooses one of the following options to shutdown the backup server e If no voicemail calls are active o
133. lick on the icon To edit the server click on the 8 icon To delete a server entry click on X e Mail Domain This field is used differently depending on whether it is the first entry in the list or not e For the first server entry in the list This is the default outgoing e mail settings It also sets the mail destination domain on which the voicemail server filters incoming messages see below and so is repeated on the SMTP Receiver o tab e Messaging Between Voicemail Servers For messaging between voicemail servers the first entry in the SMTP Sender list must be the one configured and used Each server uses the SMTP server service on the same server computer as the voicemail service For example a Windows based servers uses the SMTP e mail provided by the IIS on the same server The voicemail service also uses the domain set to filter incoming SMTP mails received by the SMTP server For this to work the domain entered should be the fully qualified name of the server on which the voicemail server is running for example vmprol example com Any incoming messages where the recipient mail domain is not exactly the same as the specified domain are ignored The recipient can either by vmsyncmaster vmsyncslave or the name or extension of a mailbox on the Voicemail Pro server for example Extn201 vmprocentral example com or 201 vmprocentral example com e For subsequent entries The domain specifies that these settings should be used for e mails
134. ll Flow Download Window 80 4 3 Continue Offline Message Window 80 4 4 Saving ChangesS i 81 4S bogging OUT 2 ii aa aSa AE iti aed 81 4 6 Closing DOWN i aaaea iaria eE 81 5 IP Office Configuration 5 1 User and Group MailbOxeS i 85 5 2 System Settings i 86 5 3 User Voicemail Settings i 88 5 4 User Source NUMDErS 90 Implementing Voicemail Pro IP Office 8 1 Contents 5 5 Hunt Group Settings i 91 5 6 Voicemail Channel ReservationsS 93 6 System Preferences GA Generale sha in linie 97 6 2 Direclofles 2 hic aaa 99 63 Emall unse 100 6 3 1 MAP ee ea 100 6 3 2 SMTP Sender u 224044 240 enneneennennennen 101 6 3 3 SMTP Receiver eae 104 6 4 Housekeeping 105 6 5 SNMP Alarmi i ia paradisi 106 6 6 Outcallling 2 42 nae ene eee ee eats 107 6 7 Voicemail RECOrding ii 107 6 8 Backup amp Restore ii 109 6 9VPNM tan aio isia o ibis mou inca 110 7 Centralized Voicemail Pro 7 4 Centralized Voicemail een 117 7 2 Fallback IP Office CONtrol ii 118 7 3 Backup Voicemail Server Operation 119 7 3 1 Manual FailbaCk 121 7 3 2 Graceful Failback 121 7 3 3 Automat
135. mail User Account 72 Create 62 VoIP 116 VPNM 134 add 110 137 delete 110 137 Select 110 137 test 140 VPNM Preferences 140 VPNM Requirements 135 VPNM Setup Testing 140 VPNM Support 136 VPNMreceiver Service 140 VRL 97 VRL Record Length 97 W Waiting Indication 90 WAN 78 80 Windows 2000 76 Windows Explorer 31 Wizard 29 31 Wordpad 75 Work 81 107 Work Group Member Email 62 Workstation 78 www microsoft com speech download sdk51 71 X XP 76 Y Yes Select 80 Implementing Voicemail Pro IP Office 8 1 Index Page 147 15 601064 Issue 8b Tuesday December 11 2012 Implementing Voicemail Pro Page 149 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 Performance figures and data quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract The company reserves the right to make alterations or amendments to the detailed specifications at its discretion The publication of information in this document does not imply freedom from patent or other protective rights of Avaya or others All trademarks identified by the or are registered trademarks or trademarks respectively of Avaya Inc All other trademarks are the property of their respective owners This document contains proprietary information of Avaya and is not to be disclosed or used except in accordance with applicable agreements 2012 Avaya Inc
136. mate 2007 Microsoft Corporation 10 02 2009 623 MB Size Install a program from the network 3 The wizard for changing Exchange Server setup is started Click Next I Exchange Server 2007 SP1 Setup n Exchange Server Role Selection Maintenance Mode Select the Exchange server roles you want to install on this computer El Server Role Selection jg Mailbox Role r Description k 2 The Unified Messaging Role provides LI Readiness Checks M Client Access Role connectivity between a comorete telephony J Progress system and Exchange Server Clients can Zu MW Hub Transport Role access their mailboxes from a telephone and L Completion receive voice mails to their mailbox 2 W Unified Messaging Server Role ze I Edge Transport Server Role aal Active Clustered Mailbox Role Gaal Passive Clustered Mailbox Role LL Disk Space Allocation ESM Management Tools Dai NE fakes space required Disk space available 201791 1 MB Specify the path forthe Exchange Server installation files Browse Specify the path for the Exchange Server installation EAProgram Fies Wicrosofi Exchange Sever Bose a a ea 4 In the Server Role Selection list check that Unified Messaging Server Role is one of the selected roles Click Next through the wizard and then click Finish Implementing Voicemail Pro Page 43 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 Having enabl
137. mpted to restart the computer Choose Yes I want to restart my computer now 21 Click Finish to restart the computer 22 When the computer restarts log back in The IP Office Voicemail Pro ACM Gateway Settings window opens 23 In the Mail Server box type the name of the mail server to use 24 Choose Message Networking Interchange to use Interchange or Modular Messaging to use Modular Messaging 1 25 Click Next The IP Office Voicemail Pro SMTP E mail Settings window opens e In the Mail Server box type the name of the SMTP mail server This should be the fully qualified domain name e In the Port Number box type the number of the receiving port on the SMTP mail server The default is 25 e In the Mail Drop box type the name of the destination folder for outgoing e mails on the SMTP Server Alternatively click the Browse button and select the folder to use e To enforce server authentication check the Server Requires Authentication box This is optional If you check this option you also need to enter the account name and password You can also choose whether or not to set the Use Challenge Response Authentication option 26 Click Finish The e mail settings are validated If everything has been installed correctly and the license requirements are met you are prompted to start the Voicemail service If the system fails to connect to the SMTP server an error message is displayed You might need to start the Voicemail service manually See
138. n and the features it requires 8 5 3 MAPI Message Application Programming Interface MAPI is a Microsoft Windows system architecture that supports adding messaging functionality into applications MAPI enabled e mail applications can share e mails and also work together to distribute the mail 8 5 4 SNTP Simple Network Time Protocol SNTP is an Internet standard protocol built on top of TCP IP that provides accurate synchronization to the millisecond of computer clock times in a network of computers It synchronizes all the IP Offices in an SCN configuration 8 5 5 VPNM Voicemail Private Networked Messaging VPNM is a set of preferences available only if you have selected VPNM during installation and is licensed within the IP Office configuration It is used to add a list of the remote VPNM servers and mailbox users on those servers 8 5 6 VRL Using the Voice Recording Library VRL operation Voicemail Pro can transfer specific users automatic and or manually recorded calls to a third party application Users can select VRL as the destination for calls recorded via a Leave Mail action in a call flow Currently this mode of operation is only supported with the Contact Store for IP Office application from Witness Systems This application provides tools to sort search and playback recordings It also supports the archiving of recordings to DVD Implementing Voicemail Pro Page 141 IP Office 8 1 15 601064 Issue 8b Tuesday Decem
139. n the backup server shutdown the backup server immediately e If some voicemail calls are active on the backup server suspend the backup server operation to prevent any new voicemail calls Then shutdown the backup server immediately after all the active voicemail calls on the backup server come to an end e If some voicemail calls are active on the backup server suspend the backup server operation to prevent any new voicemail calls Then shutdown the backup server immediately after the number of active voicemail calls on the backup server reduces significantly 3 When the backup server shuts down the central server resumes control as the active voicemail server 7 3 2 Graceful Failback The following is the sequence of events for the graceful failback operation of the backup server 1 The backup server functions as the active voicemail server while voicemail calls are active on the backup server 2 The backup server hands over the control to the central server immediately after all the active voicemail calls on the backup server come to an end 7 3 3 Automatic Failback The following is the sequence of events for the automatic failback operation of the backup server 1 The backup server enters the suspend mode to prevent any new voicemail calls and starts a countdown timer for the failback operation timeout 2 The backup server functions as the active voicemail server until any one of the following events e All active voicemail calls
140. n the option to be transferred to a different extension The greeting message needs to be recorded telling the caller the options available The extension numbers that they can be transferred to are entered in the fields below For IP Office 5 0 these system default values can be set for these numbers and are used unless a different number is set within these user settings e Reception Breakout DTMF 0 The number to which a caller is transferred if they press 0 while listening to the mailbox greeting rather than leaving a message 0 on embedded voicemail e For systems set to Intuity emulation mode the mailbox user can also access this option when collecting their messages by dialing 0 e If the mailbox has been reached through a call flow containing a Leave Mail action the option provided when 0 is pressed are e For IP Office mode the call follows the Leave Mail action s Failure or Success results connections depending on whether the caller pressed 0 before or after the record tone e For Intuity mode pressing 0 always follows the Reception Breakout DTMF 0 setting e Breakout DTMF 2 The number to which a caller is transferred if they press 2 while listening to the mailbox greeting rather than leaving a message 2 on embedded voicemail For pre 5 0 systems this option is not support for Voicemail Pro running in IP Office mailbox mode e Breakout DTMF 3 The number to which a caller is transferred if they press 3 while li
141. nd sent to the e mail address There is no mailbox synchronization between the e mail and voicemail mailboxes For example reading and deletion of the e mail message does not affect the message in the voicemail mailbox or the message waiting indication provided for that new message Forward If this mode is selected each time a new voicemail message is received in the voicemail mailbox that message is attached to an e mail and sent to the e mail address No copy of the voicemail message is retained in the voicemail mailbox and their is no message waiting indication As with Copy their is no mailbox synchronization between the e mail and voicemail mailboxes Users can also select this mode by dialing 01 from their extension Implementing Voicemail Pro Page 68 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 Installation Voicemail Email e UMS Exchange Voicemail Pro 5 0 supports voicemail e mail to an Exchange server e mail account For users and groups also enabled for UMS Web Services this significantly changes their mailbox operation The Exchange server inbox is used as their voicemail message store and features such as message waiting indication are set by new messages in that location rather than the voicemail mailbox on the voicemail server Telephone access to voicemail messages including Visual Voice access is redirected to the Exchange server mailbox See UMS Exchange Server Installation 43 and UMS Exchange e Al
142. ng settings are used in the IP Office systems to provide voicemail operation for all the IP Offices IP Office Settings Central IP Office Other IP Offices Voicemail Type Voicemail Pro Centralized Voicemail Voicemail IP Address Set to the voicemail server computer s IP address Voicemail Destination Not used Set to the Outgoing Group ID of the H323 Line to the central IP Office This system needs licensesl 12 for all the The other IP Offices only require licenses for Voicemail Pro features required UMS and or for ContactStore if required When accessing a voicemail server that is acting as centralized voicemail server the Voicemail Pro will display Centralized Voicemail in the title bar Implementing Voicemail Pro Page 117 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 7 2 Fallback IP Office Control IP Office Release 5 0 supports a number of fallback features for Small Community Networks In conjunction with Voicemail Pro 5 0 fallback can include one of the IP Offices assuming control of the voicemail server should the central IP Office become unavailable on the network Normal Operation Valle During normal operation voicemail services for the Sasa Fallback Small Community Network are provided by the erver central IP Office communicating with the voicemail x IP Office N server Central IP Office Centralized Voicemail Server Fallback Control Operation If the central I
143. ng steps 1 Log off and log on using the Voicemail account and password 2 Install the required Voicemail Pro software 3 When the system prompts for a User Name and Password for the Voicemail Pro service enter the Voicemail account details 4 Restart the server and log on using the Voicemail account 5 When SMTP e mail details are requested enter no values and ignore the error message following the SMTP check 6 Start the Voicemail Pro Servicel2 amp 7 Check that the basic voicemail services start and operate correctly 3 5 2 1 4 Adding Port to Windows Firewall Voicemail Pro installed on Linux uses MAPI service as a proxy to the Microsoft Exchange server Voicemail Pro will send commands to the MAPI service which in turn will send the corresponding MAPI commands to the Exchange server The responses from the Exchange server will be relayed back to the Voicemail Pro server via the MAPI service For the client servers to communicate with the Voicemail Pro server add the port that the MAPI service uses to the Windows Firewall 1 Open the Windows Control Panel 2 Open System and Security Windows Firewall 3 Click Advanced settings 4 Click Inbound Rules in the left pane 5 Click New Rule in the right pane The New Inbound Rule Wizard opens up 6 Select Port and click Next 7 Select TCP and enter the port number that the MAPI service uses in the Specific local ports field 8 Click Next 9 Select Allow the connection and cli
144. nit Name IP Address 192 168 0 203 v _ Browse e Enter the name and password for an administrator account on the voicemail server e Note that these are not required is accessing a voicemail server on the same computer as the client e The default account is Administrator and Administrator After logging in with this account you should change the password from that default value e If three consecutive login attempts fail for an administrator account name the account is locked for an hour Implementing Voicemail Pro Page 78 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 Using the Voicemail Pro Client Logging in to the Voicemail Pro Server e In the Unit Name IP Address field enter the DNS name or IP address of the voicemail server Alternativel click on Browse to search the local network for a server and select a server from the results Select Networked Voicemail System Name IP Address Version Type TECHFUBSERYER 192 168 0 203 6 1 0 4 YmPro Cancel If connected to a remote server the Confirm Callflow Download window will be displayed If you select Download any existing call flow that you have loaded in the client will be overwritten For more details see Callflow Downloads Confirm Callflow Download The callflow on the client is different to the callflow on 192 168 0 203 Would you like to download the callflow from 192 168 0 203 3 If this is the first time that the voicema
145. nly service that needs to be stopped and restarted It will stop and restart the other services that it uses 3 Close Services Setting the Voicemail Pro Service or Computer to Restart Automatically The following action is optional If a fault causes the Voicemail Pro service to stop the fault should be investigated and fixed However setting the options to restart the services or the computer automatically will minimize the disruption to the Voicemail Pro users 1 Click Start Administrative Tools Services 2 Right click Voicemail Pro Service and select Properties 3 Select the Recovery tab 4 Select the items in the drop down lists to specify the action that the computer must take in case of failures Implementing Voicemail Pro IP Office 8 1 Page 73 15 601064 Issue 8b Tuesday December 11 2012 Using a Batch File to Start Services In some instances certain computers might not respond quickly enough to start all of the Avaya services in the correct order In this circumstance it is advisable to create a batch file which delays the start of these services until the computer is fully running Avaya IP Office Services can be started successfully at system start up using a scheduled task that initiates the batch file below This batch file ensures that the services will start successfully and in the correct order 1 Set all Avaya services listed below to Manual start Do not include Key Server 2 Create the batch
146. not respond quickly enough to start all of the Avaya services in the correct order In this circumstance it is advisable to create a batch file which delays the start of these services until the computer is fully running Avaya IP Office Services can be started successfully at system start up using a scheduled task that initiates the batch file below This batch file ensures that the services will start successfully and in the correct order 1 Set all Avaya services listed below to Manual start Do not include Key Server 2 Create the batch file below and save it to SYSTEMROOT Only include lines for the services which are installed echo off rem Wait 60 seconds before execute timeout t 60 net start Voicemail Pro Service 3 Create a scheduled task to start the batch file at system start up 3 3 Upgrading Voicemail Pro This section describes how to upgrade Voicemail Pro Note After you upgrade the system updates the timestamp associated with the recordings to reflect the time of the associated IP Office instead of the time of the Central Voicemail Pro server The system does not automatically update the time stamp of Campaign recordings The options available are e Upgrading from below Voicemail Pro 3 22 e Upgrade from 3 2 or higher 34 e Upgrading from Voicemail Lite st 3 3 1 Upgrade from below version 3 2 It is important that the settings of an existing Voicemail Pro are exported before any upgrade Although folde
147. nting by implication estoppel or otherwise any license or right in and to the Marks without the express written permission of Avaya or the applicable third party Avaya is a registered trademark of Avaya Inc All non Avaya trademarks are the property of their respective owners Downloading documents For the most current versions of documentation see the Avaya Support Web site http www avaya com support Contact Avaya Support Avaya provides a telephone number for you to use to report problems or to ask questions about your product The support telephone number is 1 800 242 2121 in the United States For additional support telephone numbers see the Avaya Web site http www avaya com support Page 2 15 601064 Issue 8b Tuesday December 11 2012 Contents 1 What is new in 8 1 2 Voicemail Pro 2 1 Supported LanguagesS i 11 2 2 Voicemail Pro LICENSES i 12 2 3 Number of Simultaneous Users nn 13 3 Installation 3 1 General Installation Requirements 16 3 1 1 Computer SpecificationS n 17 3 1 2 Single Server SUppoOrt eeeeeteeeeeteneees 20 3 1 3 Virtual Server SUppott eeeeeeeeeteeeeeeteteees 21 3 1 4 Network RequiremEnts seen 21 3 1 5 Disk Space Requirements n 21 3 1 6 Web Server Operation 21 3 1 7 ContactStore Operation 21 3 1 8 SFTP
148. nually specify PIN es TT Require userto reset PIN at first telephone logon 3 Unified Messaging is a premium feature and requires an Exchange Enterprise Client Access License CAL to enable it for the mailbox Help lt Back se Cancel d For the Unified Messaging Mailbox Policy click Browse and select a previously created dial plan e Select Automatically generate PIN to access Outlook Voice Access Click Next Enable Unified Messaging A y oO Extension Configuration Automatically generated mailbox extension BI Introduction Manually entered mailbox extension Extension B Configuration SIP Resource Identifier Enable Unified For a SIP URI dial plan this is the SIP address of the user example Messaging tony smith contoso com For an E 164 dial plan this is the E 164 address of the user example 14255550150 Automatically generated SIP resource identifier Manually entered SIP or E 164 address _ M x5 wi Help lt Back Ces Cancel f Select Manually entered mailbox extension Enter a number that matches the number of digits that was specified in the UM Dial Plan created earlier The number entered does not need to match an IP Office extension only the length is important Click Next Ll Completion Implementing Voicemail Pro Page 45 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 g Select Enable and then click Finish Implementing Voicemail Pro Page 46
149. o an e mail and sent to the e mail address There is no mailbox synchronization between the e mail and voicemail mailboxes For example reading and deletion of the e mail message does not affect the message in the voicemail mailbox or the message waiting indication provided for that new message e Forward If this mode is selected each time a new voicemail message is received in the voicemail mailbox that message is attached to an e mail and sent to the e mail address No copy of the voicemail message is retained in the voicemail mailbox and their is no message waiting indication As with Copy their is no mailbox synchronization between the e mail and voicemail mailboxes Users can also select this mode by dialing 01 from their extension e UMS Exchange Voicemail Pro 5 0 supports voicemail e mail to an Exchange server e mail account For users and groups also enabled for UMS Web Services this significantly changes their mailbox operation The Exchange server inbox is used as their voicemail message store and features such as message waiting indication are set by new messages in that location rather than the voicemail mailbox on the voicemail server Telephone access to voicemail messages including Visual Voice access is redirected to the Exchange server mailbox See UMS Exchange Server Installation 43 and UMS Exchange e Alert If this mode is selected each time a new voicemail message is received in the voicemail mailbox a simple e mail messa
150. o configure the server SMTP e mail settings 1 Start the Voicemail Pro Client 2 Click rd Preferences and select General 3 Click the Email tab 4 Verify that there are no settings on the MAPI sub tab 5 Enter the SMTP settings on the SMTP Sender sub tab These are the settings that the voicemail server uses for sending SMTP e mails System Preferences vmprol example com vmprol example com 25 smtp example com smtp example com 25 yahoo com smtp yahoo com 25 e Logging If selected SMTP logginghs by the server is enabled e Servers This section is used to enter details of the SMTP server or servers to which the voicemail server sends its messages _ fe pro vmpro example co Implementing Voicemail Pro Page 56 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 Installation Voicemail Email To add a server click on the icon To edit the server click on the 8 icon To delete a server entry click on X e Mail Domain This field is used differently depending on whether it is the first entry in the list or not e For the first server entry in the list This is the default outgoing e mail settings It also sets the mail destination domain on which the voicemail server filters incoming messages see below and so is repeated on the SMTP Receiver o tab e Messaging Between Voicemail Servers For messaging between voicemail servers the first entry in the SMTP Sender list must be the one configured
151. o service IMAP4 requests da Used to receive requests from IP Office PBX TCP Used to receive requests from one X Portal for IP Office ae Used to receive connections from Voicemail Pro client Note that Voicemail may use additional ports for connection to services such as third party database or Microsoft Exchange Notes 1 Do not install Voicemail Pro server on a computer that runs the Domain Name System DNS Server service as the DNS Server service might prevent the Voicemail Pro service from obtaining the ports that the Voicemail Pro service requires to function correctly If you must install Voicemail Pro on a computer running the DNS Server service refer to the following for the additional configuration requirements http technet microsoft com en us library ee683907 28WS 10 29 aspx http support microsoft com kb 956188 http support microsoft com kb 929851 2 Do not install Voicemail Pro on a computer that runs an Exchange server as the SMTP configuration settings of Voicemail Pro server might create conflicts with those of the Exchange server Implementing Voicemail Pro Page 19 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 3 1 2 Single Server Support The following scenarios are supported for combining IP Office server applications onto a single Windows server computer In all cases the individual requirements of each application as if installed on a separate server are still applicable Also
152. o the callflow on 192 168 0 203 Would you like to download the callflow from 192 168 0203 e Download Click to download the call flow from the server e Cancel Click this if you do not want to download the call flow from the server To upload the local call flow to the server use the Save or Save and Make Live options from the File menu See Saving Changes and Making them Livel8t 4 3 Continue Offline Message Window Only one Voicemail Pro client can be connected to a voicemail server at any time To prevent an idle client session from blocking the server a Client Server Connection Timeout mins 97 setting is used to disconnect the idle client session By default the timeout is set to 5 minutes If your Voicemail Pro client session has timed out the Voicemail Pro client will prompt you whether to re establish the session or close You are then able to continue working in offline mode or to close the client Implementing Voicemail Pro Page 80 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 Using the Voicemail Pro Client Continue Offline Message Window 4 4 Saving Changes Using Voicemail Pro Client you can make changes to call flow settings and can save the changes To apply the changes to the voicemail server operation you must also make the changes live To save the changes in offline mode 1 Click amp Save to save the changes to the local database 2 After you log in click amp Save amp Make
153. ociated with the IP address of the SFTP server 3 2 Server Client Installation The Voicemail Pro installation software for Windows offers a number of different types of installation The key types are client only compact typical and custom These differ in the components installed as detailed in the table below Component Sub Component Installation Type Notes Client Compa Typica Custo Pro chent A a Service Languages Installs the prompts that best match the server omputer locale plus English prompts For an installation with additional languages use the ustom installation option IH ea Component eee rons systems Before you begin 1 Log on to the server computer using the user account under which you intend the Voicemail Pro server or service to run This user account must have full administrator rights to the server computer You must update the Voicemail Pro service password if the user account password is changed To ensure that the voicemail service does not get interrupted create a new user account called Voicemail and configure it such that it has full administrator rights on the computer and the account password does not expire 2 In IP Office Manager check that the correct licenses for Voicemail Pro 13 have been installed and show a status of Valid 3 For installations other than client only and compact check that the required pre installation processes have been completed e Web Campaigns Installation 7
154. on the backup server come to an end e Timeout period for failback operation is elapsed 3 The backup server hands over the control to the central voicemail server immediately after any one of the aforementioned events Note If the failback operation timeout is set to 0 the hand over of the control is immediate 7 4 Distributed Voicemail Servers For IP Office Release 6 0 and higher remote IP Offices in the Small Community Network can be associated with another voicemail server in addition to the centralized voicemail server The additional distributed server then provides all voicemail services except message storage and collection for that IP Office This requires the remote IP Office to have licenses for voicemail operation and the features it requires While the distributed server does message recording it forwards all messages to the central voicemail server The messages are transferred between systems using an IIS SMTP e mail services For mailbox users message waiting indication and message collection is still done using the central voicemail server With the support of International Time Zone ITZ functionality the users of the IP Offices located across the globe receive messages in their voicemail system with their respective local time stamp Centralized Voicemail with Additional Distributed Voicemail Servers In this scenario the three IP Offices located in different time zones connect to each other Two of the IP Offices
155. opy their is no mailbox synchronization between the e mail and voicemail mailboxes Users can also select this mode by dialing 01 from their extension e UMS Exchange Voicemail Pro 5 0 supports voicemail e mail to an Exchange server e mail account For users and groups also enabled for UMS Web Services this significantly changes their mailbox operation The Exchange server inbox is used as their voicemail message store and features such as message waiting indication are set by new messages in that location rather than the voicemail mailbox on the voicemail server Telephone access to voicemail messages including Visual Voice access is redirected to the Exchange server mailbox See UMS Exchange Server Installation 3 and UMS Exchange e Alert If this mode is selected each time a new voicemail message is received in the voicemail mailbox a simple e mail message is sent to the e mail address This is an e mail message announcing details of the voicemail message but with no copy of the voicemail message attached Users can also select this mode by dialing 02 from their extension e UMS Web Services If selected the user is able to use UMS 32 to access their mailbox Using the UMS options messages can be accessed via a web browser an IMAP compatible e mail application or an Exchange server e mail account The use this function is subject to licenses e DTMF Breakout When a caller is directed to voicemail to leave a message they can be give
156. or to a MAPI e mail server via a MAPI enabled e mail client program on the voicemail server computer e SMTP Installation This is an e mail standard supported by most e mail servers It is the default e mail mode for the voicemail server e MAPI Installation MAPI requires a MAPI compliant e mail client program to be installed on the Voicemail Pro server Supported MAPI clients are Outlook 2000 2002 2003 2007 It also requires the Voicemail Pro service to be run using a user account that is able to send e mails via that MAPI client e The exact method of integration between the voicemail server and the MAPI e mail client depends on whether the voicemail server is part of a work group or a domain This guide contains examples for both approaches e The MAPI process described in this guide is based on Microsoft Windows 2000 Professional with Microsoft Outlook 2000 and Microsoft Outlook Express 5 5 Steps may differ depending on the version of Windows and e mail client used Note 1 Starting with Exchange Server 2007 the MAPI is not shipped with the Exchange server but can be installed separately For details see http support microsoft com kb 945835 2 Microsoft does not support installing Exchange Server components and Microsoft Outlook on the same computer For details see http support microsoft com kb 266418 Implementing Voicemail Pro Page 55 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 3 5 1 SMTP Setup T
157. other voicemail servers Implementing Voicemail Pro Page 127 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 Voicemail Pro Configuration In all scenarios each Voicemail Pro server should use the same basic configuration settings ie the same voicemail mode Intuity or IP Office and the same housekeeping settings IP Office Configuration Configuring Centralized Voicemail Server Operation 1 The centralized voicemail server for the SCN and its central IP Office are configured as normal 2 Each IP Office not hosting a distributed voicemail server is configured with the Voicemail Type set to Centralized Voicemail System LANI LANZ DNS Yoicemail Telephony Directory Services System Events SMTP SMDR Twinning YCM CER Voicemail Type Centralized Voicemail Messages Button Goes To Visual Voice Voicemail Destination Voicemail IP Address Backup Voicemail IP Address e The Voicemail Destination is set the Outgoing Group ID of the H323 trunk to the central IP Office hosting the centralized voicemail server Configuring Distributed Voicemail Server Operation 1 The centralized voicemail server for the SCN and its central IP Office are configured as normal 2 The Voicemail Pro server software is installed as normal any distributed voicemail server computer The distributed voicemail server is not specifically configured as being a distributed server 3 Each IP Office hosting a distributed
158. ough electronic means established by Avaya specifically for this purpose Copyright Except where expressly stated otherwise no use should be made of materials on this site the Documentation s and Product s provided by Avaya All content on this site the documentation s and the product s provided by Avaya including the selection arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases You may not modify copy reproduce republish upload post transmit or distribute in any way any content in whole or in part including any code and software Unauthorized reproduction transmission dissemination storage and or use without the express written consent of Avaya can be a criminal as well as a civil offense under the applicable law Third Party Components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements Third Party Components which may contain terms that expand or limit rights to use certain portions of the Product Third Party Terms Information regarding distributed Linux OS source code for those Products that have distributed the Linux OS source code and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply to them is available on the Av
159. ount that has privileges to edit permissions such as administrator 2 Click Start All Programs Microsoft Exchange System Manager 3 In the left pane of the Exchange System Manager window expand the Servers node in the tree 4 Expand the server node in the list and then expand the First Storage Group node 5 Right click Mailbox Store and select Properties 6 In the Security tab of the Properties dialog box click Advanced 7 Under the Permissions tab of the Advanced Security Settings window change all the Permission Entries to Allow 8 Restart the computer Editing the registry If you are using Exchange System Manager or Active Directory Sites and Services the Security tab for the Exchange organization container and a few sub containers are not visible To enable the Security tab at all levels within the Microsoft Exchange container you can update the registry 1 Log on as the Microsoft Exchange administrator 2 Click Start gt Run 3 In the Run dialog box in the Open field type regedit 4 Press Enter 5 In the Registry Editor dialog box locate the following key HKEY_CURRENT_USER Software Microsoft Exchange ExAdmin 6 Right click ExAdmin and select New gt DWORD Value 7 Enter the following value name ShowSecurityPage 8 Double click the ShowSecurityPage value 9 In the Edit DWORD Value dialog box set the Value data to 1 10 Click OK Adding permissions on Exchange 2003 Proceed as follows
160. passed from other actions including database actions e When installed in parallel with Voicemail E mail 5 TTS can be used to provide e mail reading 731 to selected mailbox users e TTS can be used by the Voicemail Pro client user to record prompts used by call flow actions Windows TTS Licensing Voicemail Pro TTS requires the server computer to have a Microsoft SAPI 5 compatible TTS engine installed and a valid license entry e E mail Reading Users who want to use this feature must have their user profile configured as either Mobile User or Power User using Mobile User Profile or Power User Profile licenses In addition IP Office with a Windows based voicemail server must have a VMPro TTS Generic or a VMPro TTS ScanSoft license and IP Office with a Windows based voicemail server must have a VMPro TTS Professional license for e mail reading to work e Speak Text Actions Prompt Recording The license for this operation depend on whether you will be using the Avaya supplied ScanSoft TTS speech engines or a 3rd party generic TTS speech engines including the TTS speech engines included in Microsoft operating systems e Generic TTS The use of up to 8 simultaneous generic TTS ports is enabled by the Advanced Edition license Alternatively separate VMPro TTS Generic licenses can be added e Avaya ScanSoft TTS The use of the Avaya supplied ScanSoft TTS engines is licensed by the addition of VMPro TTS ScanSoft licenses to the IP Offi
161. password are sent using Cram MD5 Note If you are using Voicemail Pro in a distributed environment a distributed server delivers a recorded message to the central voicemail server on completion of the recording However the presentation to the voicemail server for message waiting indication MWI and access via telephone might be delayed because of the internal processing of the message and the network latency The delay might be up to 2 minutes in high traffic situations Implementing Voicemail Pro Page 103 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 6 3 3 SMTP Receiver This tab is used to set where the voicemail server checks for incoming SMTP messages The SMTP Receiver setting can be set to either Internal or External e Internal lich Use this option for voicemail servers running on the IP Office Application Server server e External lich Use this option when the voicemail server is on a server where is co exists with a third party SMTP application for example an IIS server with SMTP enabled External The External setting should be used when the voicemail server should check the mail drop folder on a local SMTP server for SMTP e mail messages For example when there is an IIS server with SMTP enabled on the same server computer as the Voicemail Pro server e Distributed or Primary Backup Voicemail This is the option that should be used if the voicemail server is a Windows based server in a network where di
162. quires the voicemail pro server to have been configured to use either a local MAPI e mail client or an SMTP e mail server account See Voicemail E mail Installation 54 e Use of voicemail e mail for sending automatic or manual e mail messages with wav files attached requires discretion as a one minute message creates a wav file of 1MB size Voicemail E mail Default Off If an e mail address is entered for the user or group the following options become selectable These control the mode of automatic voicemail e mail operation provided by the voicemail server whenever the voicemail mailbox receives a new voicemail message e Users can change their voicemail e mail mode using visual voice If the voicemail server is set to IP Office mode user can also change their voicemail e mail mode through the telephone prompts The ability to change the voicemail e mail mode can also be provided in a call flow using a Personal Options Menu action or a Generic action e If the voicemail server is set to IP Office mode users can manually forward a message to e mail Implementing Voicemail Pro Page 91 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 e Off If off none of the options below are used for automatic voicemail e mail Users can also select this mode by dialing 03 from their extension e Copy If this mode is selected each time a new voicemail message is received in the voicemail mailbox a copy of the message is attached t
163. r Voicemail Click Next When you are asked if you travel with this computer select No Click Next Click Finish ighlight the MS Exchange Settings and click Properties Highlight Microsoft Exchange Server and click Properties Click Check name If the name is resolved select Apply Click OK OK and Close to shut the mail settings 4 Do not continue until the name has been resolved correctly with the Exchange server If the name is not resolved check the account details with the Exchange Administrator 5 Open Outlook and select Yes to register Outlook as the default e mail application a Select Tools gt Options b Click the Preferences tab c Click E mail Options d Uncheck Save copies of messages in Sent Items folder anvoIsaerppanceo e You might want this option selected during initial setup to aid troubleshooting However due to the size of wav file message attachments you should uncheck it after installation testing is completed 6 Log on to the computer running the Voicemail Pro Server using the voicemail account 7 From Outlook send a message direct to an extension user 8 Ifthis message is received correctly you can continue installing the Voicemail Pro software See Installing the Voicemail Pro Software 65 Implementing Voicemail Pro Page 59 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 3 5 2 1 3 Installing the VoiceMail Pro Software To install Voicemail Pro software perform the followi
164. rd of the account to use Alternatively click Browse and select a name from the list of available computer or network accounts e Click Next The account name and password are validated If the validation fails the system prompts you whether to create a new account that matches the details entered 12 The Select Program Folder menu is displayed By default the program folder for the Voicemail Pro client is set to IP Office For ease of maintenance use this option unless there is a specific reason to use a different folder Click Next 13 The Start Copying Files menu is displayed It shows a summary of the components that are about to be installed Check that this list is as expected If for any reason the details are not what you expect click Back and make the required changes When you are satisfied that the details are correct click Next to start copying the files 14 The Setup Status menu is displayed This shows you the progress of the file installation For a client only installation the software installation process is now completed Note You may get the prompt to reset IIS If so click Yes to reset IIS If you click No some of the functionalities may not be available until you restart IIS 15 The InstallShield Wizard Complete menu is displayed 16 Depending on the operating system and the components installed you may be prompted to restart the computer If so select Yes I want to restart my computer now 17 Click Finish 18 If
165. repair or remove the program window is displayed follow the upgrade process 28 6 In the Welcome window click Next The Customer Information window opens 7 In the Customer Information window type a user name and the company name or use the default names that are proposed These settings do not affect Voicemail Pro when it is installed 8 In the same window choose the option that determines who should be able to use Voicemail Pro when it has been installed If you prefer choose the Anyone who uses this computer all users option 9 In the Customer Information window click Next The Choose Destination Location window opens 10 In the Choose Destination Location window click Browse and locate the folder where the Voicemail Pro files are to be installed Otherwise click Next to use the proposed folder The Messaging Components window opens 11 In the Messaging Components window select ACM Gateway 12 Click Next The Service Account Name window opens Details of the default administrator account may already be filled in 13 In the Service Account Name window type the User Name and Password for the user account under which the Voicemail Pro service should run This should be the Voicemail account created previously on the domain and Exchange server Alternatively click Browse and select from the list of available computer or network accounts or click Next to use the proposed account details The Select Program Folder window opens
166. rk you also need to set up a short code e Enable Fax Sub Addressing Most fax servers perform fax forwarding based on DTMF signaling received with the fax call Check the Enable Fax Sub Addressing box so that the DTMF signal is passed to the fax server after the call has been answered so that the fax can be forwarded to the e mail address of the intended recipient 3 Click OK 4 Click amp Save and Make Live and select Yes Implementing Voicemail Pro Page 98 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 System Preferences General 6 2 Directories When Voicemail Pro is installed some default folder locations are used You can change these if required To set the location of Voicemail system folders 1 Open the Voicemail Pro Client application and connect to the voicemail server 2 From the Administration menu select Preferences gt General 3 Click the Directories tab System Preferences E x General Directories Email Housekeeping SNMP Alarm Outcalling Backup amp Restore Voicemail server Directory Voicemail server Speech Directory fc Program Files Avaya P Office Voicemail Pro VM Wavs Remote Campaign Directory fc Program Files Avaya lP Office Voicemail Pro VM Campaigns e Voicemail Server Directory The path to the folder where the voicemail server program is to be stored This is the folder where the file Root vmp is saved when the Save amp Make Live option is used e Vo
167. rmissions to user accounts to run the MAPI service To assign permissions complete the following procedures 1 Assign Send As permissionsl5H 2 Assign additional permissions 51 Assigning additional permissions Procedures for assigning permissions are different for the different versions of Exchange Server Select the procedure that applies to your environment e Assigning permissions on Exchange 2003 52 e Assigning permissions on Exchange 2007 53 e Assigning permissions on Exchange 2010 54 3 4 3 4 1 Assigning Send As Permissions To assign security permissions to the user under whose account MAPI service is to be executed 1 Log on to the Active Directory server using an account that has Domain Administrator privileges Click Start Administrative Tools Active Directory Users and Computers From the View drop down menu select Advanced Features RR WN In the left pane of the Active Directory Users and Computers dialog box right click the domain and select Properties In the Properties dialog box select the Security tab Click Advanced In the Advanced Security Settings dialog box click Add In the Select Users Computers Service Account or Group dialog box add the user s account Click OK oO NOU 10 In the Apply to field select Descendant User objects 11 In the Permissions box select Send As permissions 12 Click OK to close the Permission Entry dialog box 13 Click OK
168. rs can change their voicemail e mail mode using visual voice If the voicemail server is set to IP Office mode user can also change their voicemail e mail mode through the telephone prompts The ability to change the voicemail e mail mode can also be provided in a call flow using a Personal Options Menu action or a Generic action e If the voicemail server is set to IP Office mode users can manually forward a message to e mail e Off If off none of the options below are used for automatic voicemail e mail Users can also select this mode by dialing 03 from their extension Implementing Voicemail Pro Page 88 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 IP Office Configuration User Voicemail Settings e Copy If this mode is selected each time a new voicemail message is received in the voicemail mailbox a copy of the message is attached to an e mail and sent to the e mail address There is no mailbox synchronization between the e mail and voicemail mailboxes For example reading and deletion of the e mail message does not affect the message in the voicemail mailbox or the message waiting indication provided for that new message e Forward If this mode is selected each time a new voicemail message is received in the voicemail mailbox that message is attached to an e mail and sent to the e mail address No copy of the voicemail message is retained in the voicemail mailbox and their is no message waiting indication As with C
169. rs that contain prompts and messages are not affected by the upgrade process the editable version of a customer call flow is lost Note When you upgrade Voicemail Pro to a newer version the Voicemail Pro server updates the current time zone offset of the user However it will not update the campaign information To upgrade from below version 3 2 to version 4 x 1 Export the Database Before removing Voicemail Pro as part of an upgrade you must create a backup copy of the call flow database This will contain any customizations made to the default call flow 1 Start the Voicemail Pro Client 2 From the File menu select the option Import or Export 3 Select the option Export call flows and click Next 4 Enter a file path and file name ending in mdb for example C temp backup mdb Click Next 5 Click Finish to start the export then click Close to complete the export procedure 6 Close the Voicemail Pro Client 2 Back up the Registry Any registry settings that are associated with Voicemail Pro need to be backed up 1 Insert the IP Office Applications DVD Click on the link for Voicemail Pro and then double click on setup exe The Choose Setup Language window opens 2 Right click the DVD drive and select Open 3 Locate the file backupreg bat and double click it to run the application 4 Check that the registry settings have been backed up The batch file should have created 3 backup files in the Windows Temp directory Make sure
170. rt Number This is port to which messages are sent usually 25 e Sender Identifier Note that some servers will only accept e mails from a specific sender or sender domain If left blank the voicemail server will insert a sender using either the e mail address set for the voicemail mailbox user if set or otherwise using the best matching name it can resolve from the IP Office e Server Requires Authentication This check box indicates whether the connection to send SMTP messages to the mail server requires authentication with that server The authentication will typically be to the name and password of a mailbox account configured on that server e Account Name Sets the name to use for authentication e Password Set the password to use for authentication e User Challenge Response Authentication Cram MD5 If this check box is selected the name and password are sent using Cram MD5 6 Click OK 7 Click amp Save and Make Live Implementing Voicemail Pro Page 57 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 3 5 2 MAPI Setup 3 5 2 1 Domain Member Before you start to install the Voicemail Pro software you must 1 Create a Voicemail Domain Account 5 amp 2 Configure Outlook for Internet Maill64 You are then ready to install Voicemail Pro for MAPI Voicemail E mail as a Domain Member This involves the following key stages 1 Install the Voicemail Pro Software 63 2 Switch Voicemail Pro to MAPI 60
171. rver A maximum of 99 pre fixes are available This section summarizes the steps required for installing VPNM between two IP Office systems and between an IP Office system and an Intuity Audix system through Avaya Interchange The instructions provided here should be read in conjunction with the other Avaya guides for example Avaya Interchange Adding a VPIM System to Your Network This is because the setup for Interchange VPIM is the same as for VPNM Implementing Voicemail Pro Page 134 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 Appendix Installing Networked Messaging VPNM 8 4 1 Requirements for VPNM Check for the following before installing VPNM A Voicemail Pro server with VPNM installed connected to each IP Office system Each system will need a license for both Voicemail Pro and VPNM All systems in the VPNM network need to be tested for their connectivity to the IP network It is suggested that you test the following e Ping the IP Addresses e Ping the computer names If in a domain ping the fully qualified domain name The Voicemail Pro Servers must have an SMTP server installed This can be done using the SMTP component of Internet Information Service IIS e To test type Telnet lt the name of the SMTP server gt 25 Server names where entered must be fully qualified domain names Voicemail Pro should not be installed on the same server as Exchange and or the domain controller Implementing Voic
172. s 1 Do not use the Large Fonts setting as it may cause options on some screens to become inaccessible 2 For a good connection speed use a 100 Mbps network card 3 Free disk space requirementsl2t are also subject to the message storage required Basic Voicemail Pro Minimum Hardware Requirements Operating System Support Server OS Service Client 13003 Server its i Hard Disk Free 2003 Server Space 2008 Server Processor rea z Client OS Pentium P4 1 4GHz FT XP Professional Celeron Any 1 7GHz Vista Any 1 4GHz i Windows 7 Add 1MB per minute of message and prompt storage space as per your requirements Implementing Voicemail Pro Page 17 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 Voicemail Pro plus UMS Web Voicemail and or Campaigns Minimum Hardware Requirements Hard Disk Free Space Processor Pentium P4 2 8GHz Not tested Celeron Athlon XP 3000 Athlon 64 Add 1MB per minute of message and prompt storage space as per your requirements Operating System Support Server OS Client 2003 Server 2008 Server Client OS XP Professional Windows 7 e Both Web Campaigns and UMS Web Voicemail require the IIS web server on the voicemail server computer to be enabled e UMS Web Voicemail will install PHP if not detected as already installed Voicemail Pro plus IVR and or TTS Minimum Hardware Requirements Basic Voicema
173. s and Applications Log Name IS Source Logged A Event ID Task Category Level Keywords X 4 gt MINE Mi To view the log details 1 Click Start Administrative Tools Computer Management 2 In the left pane expand System Tools Event Viewer Applications and Services Logs and click VMPro User Log in the tree to view the details Implementing Voicemail Pro Page 74 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 Installation Troubleshooting 3 7 3 Tracing in Debug Many applications including Voicemail Pro output activity messages that are viewable in Debug View DbgView This application can be downloaded at http marketingtools avaya com knowledgebase tools debug Help Dbgout 2816 2892 DIIMain hinstDLL 0x10000000 fdwReason DLL_THREAD_DETA A vmprov5s 2816 2872 Create New User 192 168 42 1 port 4098 vmprov5s 2816 2872 Licence Summary for 192 168 42 1 vmprov5s 2816 2872 Voicemail Pro is licenced vmprov5s 2816 2872 Integrated massaging is licenced vmprov5s 2816 2872 VPIM is NOT licence vmprov55 2816 2872 voice recording library is_NOT licenced vmprov5s 2816 2872 3rd Party Database is NOT licenced vmprov5s 2816 2872 vB Scripting is NOT licenced vmprov5s 2816 2872 outlook Calendar based greetings is NOT licenc vmprov5s 2816 2872 scansoft TTS Support is NOT licenced vmprov5s 2816 2872 Generic TTS Support is NOT licenced vmprov55 2816 2872 BulkInforeques
174. se 5 0 with Voicemail Pro 5 0 e Licenses The fallback IP Office that takes over control of the voicemail server requires licenses for Voicemail Pro operation and the features required during fallback IP Office e Centralized Voicemail with a Backup Voicemail Server 11 BE The central IP Office hosting the voicemail server can be configured with Voicemal the IP address of a backup voicemail server During normal operation Server EZ call flows and other settings on the backup server are kept synchronized ns ae with those of the primary voicemail server If the primary voicemail S server becomes unavailable to the network voicemail services are provided by the backup voicemail server a Central IP Office e IP Office Release 6 0 with Voicemail Pro 6 0 IP Office So A Sy e IIS SMTP is used to exchange information between the servers e Licenses The existing licenses are used e Centralized Voicemail with Distributed Voicemail Serverslzh Other IP Offices in the Small Community Network can host their own Webs ura Voicemail Pro server That server is then used for the IP Office s ie voicemail functions except message storage p en oe IP Otis e IP Office Release 6 0 with Voicemail Pro 6 0 SMTP Server e IIS SMTP is used to exchange information between the servers e Central e The distributed voicemail server provides all voicemail services except voic
175. select New UM Dial Plan c The New UM Dial Plan wizard will be started e New UM Dial Plan H F New UM Dial Plan This wizard helps you create a UM dial plan for use by Microsoft Exchange Unified Messaging A dial plan is a grouping of unique telephone extension numbers El New UM Dial Plan 4 Completion pone IP Office Number of digits in extension numbers 5 URI type Telephone Extension X VolP security Unsecured v After you create a new dial plan the dial plan must be added to one or more UM servers before it will be used Help lt Back Cancel d Create a plan similar to the one shown above The number of digits is not important but must be matched later in the process The simplest option is to set it to match the length of your IP Office extension number Click New and then click Finish 4 You now need to select the mailboxes that the Unified Server role is available on a Expand the Recipient Configuration section and select Mailbox Implementing Voicemail Pro Page 44 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 Installation UMS Web Services b Right click the configuration settings used for the general mailbox users and select Enable Unified Messaging EI Exchange Management Console E File Action View Help SE Ho EA Microsoft Exchange P Mailbox ioc avaya com Fe sse Org
176. sent to the matching domain The entry must be a fully qualified name resolvable by DNS or an IP address e Server This specifies the IP address or fully qualified domain name of the SMTP server to which messages are sent e For the first server entry in the list Where messaging between voicemail servers is being used central backup and or distributed servers the first entry is used and will match the domain set above e For subsequent entries It will be the address of the e mail server that will handle e mails for recipients other than another voicemail server on the network e Port Number This is port to which messages are sent usually 25 e Sender Identifier Note that some servers will only accept e mails from a specific sender or sender domain If left blank the voicemail server will insert a sender using either the e mail address set for the voicemail mailbox user if set or otherwise using the best matching name it can resolve from the IP Office e Server Requires Authentication This check box indicates whether the connection to send SMTP messages to the mail server requires authentication with that server The authentication will typically be to the name and password of a mailbox account configured on that server e Account Name Sets the name to use for authentication e Password Set the password to use for authentication e User Challenge Response Authentication Cram MD5 If this check box is selected the name and
177. server provides voicemail services to the IP Offices e New messages are stored on the backup server After Backup Operation When the central server is restored to the network e Call flows greetings recorded names and configuration settings on the central server are synchronized with those on the backup server e The central server sends a signal to the backup server to indicate that it is ready to resume control as the active voicemail server e Depending on the mode of failback operation configured the system administrator or the backup server initiates failback operation to reinstate the central server as the active voicemail server e Manual Failbackleh e Graceful Failback eh e Automatic Failback 12h Note For details on configuring failback operation on backup server see the Configuring Failback Operation on Backup Server section in Avaya IP Office Administering Voicemail Pro 15 601063 e Any new calls that arrive when failback operation is in progress are lost e If the backup server becomes unavailable to the network before failback operation the central server resumes control as the active voicemail server e Call flows defined on the central server are synchronized with the backup server e Call flows defined on the central server cannot be modified on the backup server e Call flows cannot be defined on the backup server e Call flows defined on a distributed server are not synchronized to the centra
178. servers also select the following permissions which are only displayed for Exchange 2010 in the mixed environment e Read e Execute 19 Click OK 3 5 Voicemail Email Voicemail E mail features of the voicemail server provide a number of e mail functions Implementing Voicemail Pro Page 54 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 Installation Voicemail Email Forward a Message to E mail If the voicemail server is set to IP Office mailbox mode mailbox users are able to manually forward an voicemail message to their e mail e Automatic New Voicemail Messages For all mailbox modes users can use voicemail e mail to automatically have a message sent to their e mail whenever they receive a new voicemail message The e mail can be a simple alert or it can include a copy of the voicemail as an attachment e eMail Action With customized call flows an eMail action can be used to send a caller s recorded voicemail message to a specified e mail address e UMS Exchange In conjunction with Exchange server and Microsoft Outlook users are able to use their Outlook inbox as their mailbox for voicemail messages If the Exchange server is 2007 2010 and the mailbox is configured for Unified Messaging the users will also have the ability to play the message within Outlook if using Microsoft Outlook 2007 2010 Voicemail E mail features require the voicemail server to be configured for access to either an SMTP e mail server
179. software 21 If you use custom installation to install a specific Voicemail Pro feature refer to the appropriate section for details of actions that need to be performed after the installation of the Voicemail Pro server software e Web Campaigns Installation 7 e Voicemail E mail Installation 54 e UMS Web Voicemail 3 e IMAP Installation 33 e Web Voicemail Installation 3 e UMS Exchange Configuration 421 e Centralized Voicemail Pro e Installing Text to Speech Features 71 e Voicemail Private Networked Messaging VPNM Installation h13 Initial Configuration Following installation of the server and client you should check operation by using the client to connect to the server 1 Click Start Programs IP Office Voicemail Pro The Voicemail Pro Client starts and the main window opens 2 Change the default remote administrator account details a In the navigation panel click on Voicemail Pro Administrators There should be one account called Administrator b Double click on the account or right click and select Modify c Change the Password and Confirm Password to a new value than the default Administrator 3 Initialize the server call flow a Click the amp Save and Make Live icon b Select Yes The file root vmp is created on the server This is the compiled non editable version of the call flow that is used by the server c Voicemail operation can now be tested from an extension by dialin
180. ssage content e New recordings This status is used for recordings that have not been played e Old recordings This status is used for recordings that have been played e Deleted messages This status is used for messages that have been marked as deleted through mailbox access Note The housekeeping deletion settings do not apply to the messages stored on an Exchange server To set the housekeeping settings 1 Open the Voicemail Pro Client application and connect to the voicemail server 2 From the Administration menu select Preferences gt General 3 Click the Housekeeping tab System Preferences B x General Directories Email Housekeeping SNMP Alarm Outcalling Backup amp Restore Delete after Playback Order New messages fo 4 hours FIFO i Old messages 30 4 days LIFO v Saved messages fo 4 hours LIFO v Unopened messages fo 4 hours FIFO Rd New recordings fo 4 hours FIFO v Old recordings 30 4 days LIFO v Deleted messages 1 days 4 Under Delete after set the time in hours after which you want the respective messages to be deleted automatically A value of 0 disables automatic deletion The actual deletion is performed during the next idle period that is when there are no calls to or from the voicemail server 5 Under Playback Order set the order of playback for the respective message types The available options are First in First out FIFO and Last in First out LIFO FIFO is the defaul
181. stening to the mailbox greeting rather than leaving a message 3 on embedded voicemail For pre 5 0 systems this option is not support for Voicemail Pro running in IP Office mailbox mode 4 Click OK to save the voicemail changes for the user 5 Amend any other user details then save and merge the configuration changes Implementing Voicemail Pro Page 89 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 5 4 User Source Numbers The Source numbers can be changed for individual users in IP Office Manager The Source Numbers tab gives a list of Dial In Source Numbers Several of these numbers can relate to voicemail operation The source number settings that can be used for Voicemail Pro are e V lt Caller s ICLID gt Voicemail Trusted Source Access Strings prefixed with a v indicate numbers from which access to the user s mailbox does not require entry of the mailbox s voicemail code e When in Intuity mode users will still have to enter their voicemail code if they use the Messages button on their telephone However If they have a button programmed to collect voicemail they can access their mailbox without entering their voicemail code e H lt Group Name gt Hunt Group Voicemail Indication Configures the user to receive message waiting indication for new group messages Enter H followed by the group name for example HMain for the group Main e P lt Telephone Number gt Voicemail Ringback Number This entry sets the
182. stributed voicemail servers are being used or if the voicemail server is a server in a primary backup voicemail server pairing System Preferences a A x Genera Directories Email Housekeeping SNMP Alarm Outcalling Backup amp Restore MAPI SMTP Sender SMTP Receiver SMTP Receiver External X Drop Folder c inetpub mailroot drop Domain 10 1 1 124 e Port This is the port on which the server receives incoming SMTP e mails e Domain This is the domain destination address for which the server will accept incoming e mails Note that it matches the domain set by the first server entry in the SMTP Senderlo tab e Messaging Between Voicemail Servers For messaging between voicemail servers the first entry in the SMTP Sender list must be the one configured and used Each server uses the SMTP server service on the same server computer as the voicemail service For example a Windows based servers uses the SMTP e mail provided by the IIS on the same server The voicemail service also uses the domain set to filter incoming SMTP mails received by the SMTP server For this to work the domain entered should be the fully qualified name of the server on which the voicemail server is running for example vmprol example com Any incoming messages where the recipient mail domain is not exactly the same as the specified domain are ignored The recipient can either by vmsyncmaster vmsyncslave or the name or extension of a mailbox on the Voicemai
183. sue 8b Tuesday December 11 2012 Implementing Voicemail Pro Page 114 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 Chapter 7 Centralized Voicemail Pro Implementing Voicemail Pro Page 115 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 7 Centralized Voicemail Pro A Small Community Network SCN consists of several IP Office telephone systems These are connected using H323 Lines where the Supplementary Services settings of the lines has been set to IP Office SCN For details see Avaya IP Office Manager 15 601011 Within a Small Community Network the following options for providing voicemail are supported e Centralized Voicemaillit Centralized Centralized Voicemail Pro uses a single Voicemail Pro server to provide a IP Office voicemail services for all IP Offices in the Small Community Network me Pr Except for use of ContactStore only the central IP Office hosting the IN voicemail server requires licensing for Voicemail Pro operation and features e Licenses The central IP Office is licensed as normal for Voicemail Pro operation and the voicemail features required The other IP Offices only require licenses for UMS and or for ContactStore if required e Centralized Voicemail with Fallback IP Office Centralized Control of the voicemail server can be taken over by another IP Office if Voicemail p Server the central IP Office becomes unavailable e IP Office Relea
184. t 192 168 42 1 3 vmprov5s 2816 2872 PBX Requesting ALaw companding vmprov5s 2816 2872 Initialize Sequencer tx_seq 0 rx_seq 0 vmprov5s 2816 2872 TFTPLoadFile 192 168 42 1 vmprov5s 2816 2872 0 mailboxes were open but not active when flushed Dbgout 2816 2612 DIlMain hinstDLL 0x10000000 fdwReason DLL_THREAD_ATTA Dbgout 2816 2900 DIIMain hinstDLL 0x10000000 fdwReason DLL_THREAD_ATTA vmor ny Ss 2816 2872 NewTO StartTask 192 168 42 1 NS gt Installation 1 Download the zip file 2 Unpack the files into a folder such as c debug on the server computer 3 Run DbgView exe 4 Events are shown in the DbgView window These can be logged to a file if required The level of detail shown can be filtered to show more or less activity Logging 1 Run DbgView exe 2 Select File Log Preferences Select Logging Information Log Mode Hours Interval Every n Hours Mi Every n MBytes Log Filename c debug debua log ag 3 Set the logging details are required and click OK 4 While DbgView is running the viewable trace is also copied to the specified file 5 The debug log files can be opened in programs such as WordPad Implementing Voicemail Pro Page 75 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 Filtering 1 Select View Debug Filters 593 593 593 593 593 593 593 593 593 593 593 593 593 593 593 593 593 593 593 593 593 593
185. t Group Membership Announcements Personal Directory User Voicemail DND ShortCodes Source Numbers Telephony Forwarding Dial In Voice Recording Button Programming Voicemail Code voicemail On Confirm Yoicemail Code C voicemail Help Voicemail Email C voicemail Ringback Yoicemail Email Reading OFF Copy Forward Alert U ums Web Services DTMF Breakout Reception Breakout DTMF 0 System Default Breakout DTMF 2 System Default Breakout DTMF 3 System Default e Voicemail Code Confirm Voicemail Code These fields are used to set or change the user s mailbox passcode e If the voicemail server is set to Intuity Emulation mode mailbox users are asked to set a voicemail code the first time that they access the mailbox e Voicemail On Default On When on the mailbox is used by the IP Office to answer the user s unanswered calls or calls when the user s extension returns busy Note that selecting off does not disable use of the user s mailbox Messages can still be forward to their mailbox and recordings can be placed in it The mailbox can also still be accessed to collect messages e Voicemail Help Default Off For voicemail systems running IP Office mailbox mode this option controls whether users retrieving messages are automatically given an additional prompt For help at any time press 8 If switched off users can still press 8 for help For voicemail systems running in
186. t option 6 Click OK 7 Click amp Save and Make Live and select Yes Implementing Voicemail Pro Page 105 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 6 5 SNMP Alarm The IP Office system can be configured to generate alarms These alarms can be sent from the IP Office using SNMP SMTP e mail or Syslog alarm formats This tab is used to set the levels at which the voicemail server will indicate to the IP Office to send an alarm To set SNMP alarms 1 Open the Voicemail Pro Client application and connect to the voicemail server 2 From the Administration menu select Preferences gt General 3 Click the SNMP Alarm tab System Preferences DI x General Directories Email Housekeeping m Outcalling Backup amp Restore Alarm Threshold Unit C Disk Space left MB Recording Time left min Alarm Threshold Level o Default Settings Note The Alarm Threshold Level value is related to the selected Alarm Threshold Unit e g 60MB or 60 min 4 Under Alarm Threshold Unit select either Disk Space Left MB or Recording Time left minutes 5 In the Alarm Threshold Level field enter the number of units minutes or MB at which SNMP alarms are to be triggered The minimum value that you can enter is 11 In addition to the alarm that triggers at the threshold value the following SNMP alarms are set automatically e Space OK Alarm This alarm is triggered when the amount of availabl
187. ted can be used within the same Small Community Network Distributed Backup Voicemail Server Voicemail SMTP 3 Server ser Centralized IP Office Voicemail Server SMTP Server f r Sa VA IP Office Si Centralized gt _ Centralized e An IP Office using a distributed voicemail cannot be used as the fallback IP Office for the central IP Office Central IP Office IP Office e A distributed voicemail server cannot also be used as the backup voicemail server Implementing Voicemail Pro Page 124 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 Centralized Voicemail Pro Combined Options Example Combined Fallback Control and Backup Server Operation In the example below the fallback IP Office controll113i and backup voicemail serverl15 operation can be combined Backup Voicemail Server Centralized Fallback Voicemail Server Backup Voicemail IP Office Net Backup Voicemail Server IP Office S San Centralized 4 NA Combined Backup Voicemail Server and Fallback IP Office Operation Implementing Voicemail Pro IP Office 8 1 e Central IP Office Unavailable If the central IP Office becomes unavailable on the network the fallback IP Office takes over control of voicemail services using the centralized voicemail server Central Voicemail Unavailable If the central voicemail server becomes unavailable on the
188. tem Automatic Local System Local System Administ Automatic Automatic Manual Local System Manual Local Service Manual Local System Manual Local Service Manual Local System VE Extended emi f 2 The Voicemail Pro Service should be visible Its Status should be Started and the Startup Type should be set to Automatic Other services may be present depending on the installed Voicemail Pro features The Voicemail Pro Service is the main Voicemail Pro service This is the only service that needs to be stopped and restarted It will stop and restart the other services that it uses 3 Close Services Setting the Voicemail Pro Service or Computer to Restart Automatically The following action is optional If a fault causes the Voicemail Pro service to stop the fault should be investigated and fixed However setting the options to restart the services or the computer automatically will minimize the disruption to the Voicemail Pro users T 2 3 4 Click Start Administrative Tools Services Right click Voicemail Pro Service and select Properties Select the Recovery tab Select the items in the drop down lists to specify the action that the computer must take in case of failures Implementing Voicemail Pro IP Office 8 1 Page 28 15 601064 Issue 8b Tuesday December 11 2012 Installation Server Client Installation Using a Batch File to Start Services In some instances certain computers might
189. that the following 3 files exist in that location e VMPro arf e NetAly arf e IMSGateway arf 3 Remove Voicemail Pro Any previous versions of Voicemail Pro must be removed before you start to install the new version 1 Open the Windows Control Panel 2 Click Programs Programs and Features 3 In the list of installed programs select IP Office Voicemail Pro and click Uninstall Implementing Voicemail Pro Page 29 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 4 5 Follow the prompts that you see on the screen during the removal process When the process has been completed click Finish 4 Restore the Registry The Voicemail Pro registry settings that were backed up in step 2 28 need to be restored 1 2 Insert the IP Office Applications DVD Click on the link for Voicemail Pro and then double click on setup exe The Choose Setup Language window opens Locate the file restorereg bat and double click it to run the application This restores the registry settings previously associated with Voicemail Pro 5 Install the New Software See Installing Voicemail Prol1 and then refer to the sections that relate to the type of Voicemail Pro that you intend to install 6 Restore the Database The copy of the call flow database that contained any customizations made to the default call flow needs to be restored 1 Start Voicemail Pro 2 From the File menu select Import or Export The Import or Export Cal
190. the backup voicemail server will be used to provide voicemail services This option requires the voicemail servers to be running Voicemail Pro Release 6 0 or later Backup Voicemail Server SMTP ae Centralized Voicemail Server IP Office ES 4 A Centralized voicemail with a backup server during normal operation Backup Voicemail Server IP Office fe amp N Net Central amp IP Office Centralized voicemail with a backup server during backup operation During Normal Operation e Voicemail services and message storage for the IP Offices is provided by the central voicemail server e Call flows greetings recorded names and configuration settings on the backup voicemail server are synchronized with those on the central voicemail server The configuration settings that are synchronized include the registry settings user variables SMTP mappings and alarms However the directory locations settings specific to Voicemail Pro client Voicemail Pro IIS port settings Campaign settings Service SID of the Voicemail Pro service and backup configuration settings are not synchronized e Messages are synchronized but the central voicemail server remains the message store e The central and backup servers are synchronized regularly at defined intervals using IIS SMTP e mail between the servers During Backup Operation If the central server become unavailable to the network e The backup
191. the computer restarts you will need to log in to continue the installation process 19 The installation process continues by requesting a number of configuration settings used by the voicemail server services 1 The IP Office Voicemail Pro E mail Settings window is displayed This is used to enter the account that the voicemail pro server should use for e mail functions Enter the name of the e mail account to use or click Browse and select an account to use Click Next 2 The IP Office Voicemail Pro SMTP E mail Settings window opens 3 In the Mail Server box type the name of the SMTP mail server or use the name that is proposed This should be the fully qualified domain name 4 In the Port Number box type the number of the receiving port on the SMTP mail server The default is 25 5 To enforce server authentication check the Server Requires Authentication box This is optional If you check it you also need to provide the Account Name and Password that need to be entered You can also choose whether or not to set the Use Challenge Response Authentication option Implementing Voicemail Pro Page 24 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 Installation Server Client Installation 6 Click Finish The e mail settings are validated An error message is displayed if the system fails to connect to an SMTP server Click OK to acknowledge the message 20 You have now finished installing the Voicemail Pro server and client
192. to add the additional permissions to the user s account 1 Log on to the Active Directory server using an account that has privileges to assign permissions to accounts such as administrator Click Start Administrative Tools Active Directory Sites and Services In the left pane select Active Directory Sites and Services From the View drop down menu select Show Services Node U A WN In the left pane expand Services expand Microsoft Exchange and then locate the appropriate Exchange Organization object that MAPI will connect to 6 Right click and select Properties 7 In the Properties dialog box click the Security tab Note This tab is visible only if you have edited the registry see Editing the registry 52 8 Click Add 9 In the Select Users Computers Service Accounts or Groups dialog box add the user s account 10 Click OK 11 Under Permissions select the permissions that you want to assign to the user s account Implementing Voicemail Pro Page 52 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 Installation UMS Web Services e Read e Execute e Read permissions e Create children e List contents e Read properties e Write properties e Administer information store e Create named properties in the information store e View information store status e Receive As e Send As 12 Click Apply 13 Click OK 14 Close the Active Directory Sites and Services dialog box 15 Wait for the director
193. to close the Advanced Security Settings dialog box 14 Click OK to close the Properties dialog box The system periodically applies a security descriptor to the following groups which results in the Send As permissions being removed from these groups e Administrators e Domain Administrators To prevent the Send As permissions from being removed 1 Click Start gt Run type cmd and click OK Note You must be a member of the domain administrator group 2 In the command window enter the following dsacls cn adminsdholder cn system dc lt xxx gt dc lt yyy gt G lt MM Security Group gt CA Send As where e de lt xxx gt dc lt yyy gt is the customer s fully qualified domain name for example dc Avaya dc com e lt MAPI gt is the name of the service permissions group It will take at least an hour for the security permissions to replicate to the user s account Implementing Voicemail Pro Page 51 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 3 4 3 4 2 Assigning Permissions on Exchange 2003 If the user is on Exchange 2003 server proceed as follows 1 Modify the advanced security settings for Mailbox Store 2 Edit the registry to display the Security tab Note To edit the registry you must be a member of the domain administrator group 3 Add the additional permissions to the user account Modifying Advanced Security Settings for Mailbox Store 1 Log on to the Active Directory server using an acc
194. to start 5 Follow the prompts and install the required languages 6 If the system is licensed for Avaya TTS the ScanSoft engine is automatically used 3 6 3 Setting Up Text To Speech to Read Email In conjunction with MAPI e mail clients and Exchange server TTS can be used to read new e mails in a user s e mail inbox when they access their voicemail mailbox e The Voicemail Pro server must have been installed and configure to support voicemail e mail using a MAPI client 541 E mail reading can only be enabled for IP Office users whose Profile setting is set to Mobile User or Power User IP Office must have a VMPro TTS Generic or a VMPro TTS ScanSoft license for e mail reading to work with a Windows based voicemail server and a VMPro TTS Professional license for e mail reading to work with a Linux based voicemail server This feature is supported only for Intuity mode Users hear their new voicemail messages and then the number of Messages with text Before each e mail is spoken details of who it is from when the message was sent and the size are given These details assist you in deciding to skip large or non urgent e mails E mail reading cannot be used for e mails in HTML format If HTML messages are received all of the code will be read out as a message p Within the IP Office configuration display the settings for the user 2 On the User tab set the user s Profile to either Mobile User or Power User Menu Programming
195. trates a Voicemail Pro system with some of the setup options ContactStore Voicemail Voice Recordings Server Library Optional IP Office Voicemail Fro E mail Server Optional e IP Office Control Unit The IP Office Voicemail Pro licenses 12 are entered into the configuration of the IP Office system The licenses are required to activate Voicemail Pro features You can run an unlicensed Voicemail Pro service for demonstration and testing for a duration of two hours only License keys are issued against and validated against the unique serial number of the feature key dongle used by the IP Office e Voicemail Pro Server The Voicemail Pro service is installed on a server computer This becomes the computer where messages and other data are stored for the mailboxes and services provided by Voicemail Pro The server can be a Windows or Linux based server e Multiple Servers There are a number of scenarios where multiple Voicemail Pro servers can be supported For example to provide a backup voicemail server or to support multiple IP Office systems in a network See Centralized Voicemail Pro h e Voicemail Pro Client The Voicemail Pro Client is used to administer the Voicemail Pro service The client is a Windows application that you can install on another computer to allow remote administration of the server Only one client can connect to the server at any time e The version of a Voicemail Pro client used with
196. u are using a Small Community Network enter either Advanced Edition license keys or VMPro Recordings Administrators license keys on other IP Offices in the network that you want to use with ContactStore e Use RAID 1 or RAID 5 e Use a DVD recorder for long term archiving e Use a hard drive that has enough space to store the archived recordings You need approximately 7 2MB of hard disk space to store an archived recording of one hour duration e Verify that no other web service running on the host computer is using the port address 8888 as the system uses the non configurable port address 8888 to access the archived messages stored in IP Office ContactStore through a web interface Implementing Voicemail Pro Page 21 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 3 1 8 SFTP Server Requirements To be able to use some of the features of voicemail server for example the remote backup operation VRLA and so on you must install and configure an SFTP server You can choose to install any of the commercial or free SFTP server applications for example the freeFTPd application However ensure the following for the SFTP server to work with the voicemail server e Configure port 22 to accept incoming connections to the SFTP server e Create a separate user account on the SFTP server for use with the voicemail server e If the SFTP server application requires you to set permissions for the user account set the Read Write
197. up e Next Run amp Type The time and type of the backup that is scheduled to run next Note If a backup is already in progress the Next Run field displays Active e Restore Click Restore to restore the voicemail data and settings from a backup For details see Avaya IP Office Administering Voicemail Pro 15 601063 e Backup Now Click Backup Now to take an immediate backup of the voicemail data and settings For details see Avaya IP Office Administering Voicemail Pro 15 601063 Note If a backup is already in progress the Backup amp Restore dialog box displays Abort instead of Backup Now Click Abort to abandon the backup in progress e Configure Click Configure to schedule backups for the voicemail data and settings For details see Avaya IP Office Administering Voicemail Pro 15 601063 Implementing Voicemail Pro Page 109 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 4 Click OK to close the System Preferences dialog box 5 To save any changes click E Save and Make Live and select Yes Note If you connect to a Linux based voicemail server or to a Windows based voicemail server that is not running on the same computer as the Voicemail Pro Client the Restore button is not available System Preferences x General Directories Email Housekeeping SNMP Alarm Outcalling Backup amp Restore M Date Backup SS E a Date amp Time Backup Path fiesta 07 Sep 2012 11 VMProBack
198. up_Immediate32_2012 1 Daily 11 Sep 2012 09 VMProBackup_Daily10_2012 9 11_ Daily 13 Sep 2012 09 VMProBackup_Daily10_2012 9 13_ Immediate 17 Sep 2012 07 WMProBackup_Immediate32_2012 Daily 17 Sep 2012 09 VMProBackup_Daily10_2012 9 17_ Last Run 9 17 2012 9 12 00 AM Type Daily Next Run 9 18 2012 9 12 00 AM Type Daily 6 9 VPNM This set of preferences is used to add a list of the remote VPNM servers and mailbox users on those servers e These features are not supported on a Linux based Voicemail Pro server To open the VPNM window 1 Start the Voicemail Pro Client 2 From the Administration menu select Preferences gt VPNM The VPNM window opens EB YPNM via SMTP server 10 1 1 3 2 10 x VPNM Server s vpnm sitea ayaya com Add Delete 7 Users for VPNM Serverls Server Full Name Local Extension Remote Extension Number vpnm sitea avaya com Bob Jones 200 200 Add Modify Delete Add Range Help Exit To add a VPNM server 1 In the VPNM Server s section click Add 2 Enter the fully qualified domain name of the remote VPNM destination the remote Voicemail Pro server computer or Avaya Interchange Implementing Voicemail Pro Page 110 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 System Preferences VPNM 3 Enter the two digit access prefix if thes
199. uration is changed new mailboxes are created for any new names that are found This method of operation has the following consequences e Mailboxes are based on names For all users and groups if their name is changed or deleted they are no longer associated with their former mailbox and any associated Voicemail Pro start points e Voicemail is case sensitive If a mailbox or start point name is entered incorrectly in IP Office Manager or Voicemail Pro the intended operation will not occur and the call may be disconnected e Voicemail removes spaces at the end of mailbox names If spaces are left at the end of a mailbox user s name in IP Office Manager when the mailboxes are created the space at the end of the name is dropped When this occurs the mailbox cannot be found as there is a mismatch between the user name and directory Implementing Voicemail Pro Page 85 IP Office 8 1 15 601064 Issue 8b Tuesday December 11 2012 5 2 System Settings The IP Office can work with several different types of voicemail server Therefore it is important to check that it is configured for operation with Voicemail Pro 1 In IP Office Manager select System 2 Click the Voicemail tab System LAN1 LANZ DNS Voicemail Telephony Directory Services System Events SMTP SMDR Twinning Yoicemail Type voicemail Lite Pro C Messages Button Goes To Visual Voice Voicemail Destination Voicemail IP Address 255 255 255 255
200. ving up To set the global outcalling preferences 1 Open the Voicemail Pro Client application and connect to the voicemail server 2 From the Administration menu select Preferences gt General 3 Click the Outcalling tab System Preferences x General Directories Email Housekeeping SNMP Alarm Outcalling Backup amp Restore System Times From To Prime Times o7 30 fis 30 Peak Times os 00 17 30 System Retry Settings Number of Retries Retry Interval fs 3 Interv 1 Retry Ist 2nd 5 3rd 10 4th 20 5th 30 4 Select the times that outcalling is active in the System Times section e Prime Times The time period that outcalling is to be active as default for the system e Peak Times The busiest working hours 5 Set the retry settings in the System Retry Settings section e The Number of Retries can be between 0 and 10 If the message is not collected after the last retry no notification is sent until another new message is delivered in the user s mailbox e The Retry Interval for each successive retry The interval is the length of time between each attempt to connect to the target number again The 6th to 10th retries use the default retry interval e Double click a selected retry time to edit the interval between retries The New interval number window opens where the length of time between each attempt to ring the target number can be changed Click O
201. voicemail server is configured with the Voicemail Type set to Distributed Voicemail System LANI LANZ DNS Voicemail Telephony Directory Services System Events SMTP SMDR Twinning YCM CER Voicemail Type Distributed Yoicemail v Messages Button Goes To Visual voice Voicemail Destination 10 Voicemail IP Address 192 168 42 Backup Voicemail IP Address e The Voicemail Destination is set to the Outgoing Group ID of the H323 trunk to the central IP Office hosting the centralized voicemail server e The Voicemail IP Address is set to the IP address of the computer running the distributed voicemail server for the IP Office Configuring Backup Server Operation 1 The Voicemail Pro server software is installed as normal on the backup server computer The voicemail server is not specifically configured as being a backup server 2 The central IP Office hosting the primary voicemail server is configured with the IP addresses of both the primary voicemail server and the backup voicemail server System LANI LANZ DNS voicemail Telephony Directory Services System Events SMTP SMDR Twinning YCM CCR Voicemail Type Voicemail Lite Pro v Messages Button Goes To Visual Voice Voicemail Destination Voicemail IP Address 192 168 42 201 Backup Voicemail IP Address 192 156 42 211 3 The other IP Offices are configured for centralized or distributed voi
202. xample tonysmith co E 164 address of the user For example 142 abled user when a SIP URI dial plan is used For hen an E 164 dial plan is used this would refer to the 34 66555 Automatically generated SIP resource identifier Manually entered SIP resource identifier __ lt Back neo Cancel Select Manually entered mailbox extension Enter a number that matches the number of digits that was specified in the UM Dial Plan created earlier The actual number entered does not need to match an IP Office extension only the length is important Click Next Select Enable and then click Finish Implementing Voicemail Pro IP Office 8 1 Page 50 15 601064 Issue 8b Tuesday December 11 2012 Installation UMS Web Services 3 4 3 3 Configuring Registry Settings By default UMS Exchange supports only up to 166 users In order to support more number of users proceed as follows 1 On the computer hosting the Exchange server open Registry Editor 2 Under HKEY_LOCAL_MACHINE SYSTEM CurrentControlSet Services MSExchangelS ParametersSystem add a new key MaxObjsPerMapiSession 3 Under the new key create a new DWORD Value objtMessageView and set the value to thrice the number of required users For example to support 500 users set the value to 1500 4 Restart the Microsoft Exchange Information Store service 3 4 3 4 Assigning Permission to Users for MAPI Use the steps in this section to assign pe
203. y Network Distributed Voicemail Server SMTP Centralized Voicemail Server SMTP Server IP Office Sharing Distributed Voicemail Servers The same distributed voicemail server can be shared by several IP Offices The services it provided to each will depend on the licenses that each has Distributed g Voicemail Server Centralized ZB Voicemail Server SMTP Server IP Office Central IP Office Other IP Offices IP Office with Distributed Settings Server Voicemail Voicemail Pro Centralized Voicemail Distributed Voicemail Type Voicemail IP Set to the central voicemail server Set to the distributed voicemail Address computer s IP address server computer s IP address Voicemail Not used i Destination the H323 Line to the central IP the H323 Line to the central IP Office Office This system needs licensesl12 for The other IP Offices only require This system needs licenses 12 for Voicemail Pro and all voicemail licenses for UMS and or for Voicemail Pro and all voicemail features required ContactStore if required features required Configuring Distributed Voicemail Server Operation 1 The centralized voicemail server for the SCN and its central IP Office are configured as normal 2 The Voicemail Pro server software is installed as normal any distributed voicemail server computer The distributed voicemail server is not specifically configured as being a distributed server 3 Each IP Office hosting a distributed voicem
204. y cache to expire 3 4 3 4 3 Assigning Permissions on Exchange 2007 If user account is on Exchange 2007 server proceed as follows to assign additional permissions to the user account 1 Verify that the user to be added is a member of the Exchange recipient Administrator group 2 Log on to the Active Directory server using an account that has privileges to assign permissions to accounts such as administrator Click Start Administrative Tools Active Directory Sites and Services 3 4 In the left pane select Active Directory Sites and Services 5 From the View pull down menu select Show Services Node 6 In the left pane expand Services expand Microsoft Exchange and then locate the appropriate Exchange Organization N Right click it and select Properties In the Properties window click the Security tab The Security tab may not be visible in an environment with both Exchange 2003 and Exchange 2007 mail servers To enable the Security tab see Editing the registry 52 9 Click Add 10 In the Select Users Computers Service Accounts or Groups window add the user s account 11 Click OK 12 Under Permissions for the group select Read and click Apply 13 Click Advanced 14 In the Advanced Security Settings window on the Permissions tab select the check box at the bottom of the window This will apply the permissions inherited from the parent to this object and its child objects 15 Click
205. you can simultaneously use for voicemail operation on IP Office Server Edition with a Server Edition license is 100 e Synchronization of primary and backup voicemail servers Apart from call flows voicemail messages greetings and recorded names the synchronization between the primary and the backup voicemail servers now also includes the registry settings user variables SMTP mappings and alarms However the synchronization excludes the directory locations settings specific to Voicemail Pro client Voicemail Pro IIS port settings Campaign settings Service SID of the Voicemail Pro service and backup configuration settings e Failback operation on backup voicemail server In the previous releases if central server failed and backup server took over the control as the active voicemail server the system administrator needed to shutdown the backup server for the control to be passed back to the central server In 8 1 the system administrator can configure backup server to initiate an automatic failback operation to pass the control back to central server The system administrator can choose from three different modes of failback operation to configure on backup server manual graceful and automatic In manual mode the system administrator needs to shutdown backup server In graceful mode backup server hands over the control to central server immediately after all the active voicemail calls on the backup server come to an end In automatic mode

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