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1. System Administration tCentralized Programming Tlelephone Programming Lcnn a 4 ri Auto Line Selection Features TLine Ringing TCentralized LOONE G t Extension Mame Select xit t Personal Speed Dial t System Speed Dial t Button Programming rs es ee Centralized Programming Program Extension 12 Auto Line Selection Back Select S es eee LExtension Telephone Programming Menu These commands allow a 1408 or 1416 phone user to change the settings applied to their own extension 12 o0 ved 56pm x10 Feature Admin System Administ ation F Extension Mame fCentralized Programming tFPersonal Speed Dial Tlelephone Programming T Button Programming ee ee 4 ee eee 4 Features Program Extension 12 TTelephone Programming Select Exit Select LE IE LEE 1 5 Phrase Sys Admin Not Supported The following system administration options supported by PARTNER ACS systems are not supported by IP Office PARTNER Version systems PARTNER Phone Administration Rotary Dialing Timeout e Mode of Operation e Pool Access Restriction ASA Pool Line Assignment e Record a Call Auto Attendant Line Access Mode e SMDR Records Background Music Line Access Restriction e New SMDR Page Call Screening Message Alert Notification e SMDR Format Caller ID Type Music On Hold Volume e SMDR Talk Time Dial Mode PARTNER API e Transfer Return Extension Direct Extension
2. 3 Use the ad up or down arrow buttons to scroll the display to System Parameters When displayed press Select e Alternatively dial and the same code as used by ETR phones for system administration 7 gt 4 Use the up or down arrow buttons to scroll the display to Clear Backup Alarm When displayed press Select 5 To clear the alarm press Proceed e Exit programming by pressing PHONE EXIT Alternatively use the Back button to move to another menu PARTNER Phone Administration Page 153 IP Office PARTNER Version Issue 1b 22 February 2010 15 4 Backup the Configuration An automatic system backup occurs between 12 midnight and 1AM every night This copies the contents of the system primary folder on the System SD card over the system backup folder Any files with matching file names will be replaced You can use the procedures below to perform a manual backup You might want to do this if you have just completed a large number of programming changes This process can take approximately 6 minutes To begin a manual backup of system settings ETR 18D 34D 1 At a system administration extension 10 and 11 with the phone idle press Feature O O followed by two presses of Intercom 1 System Administration is shown on the display 2 Dial 124 The display will show System Manual Backup 3 Press Enter 14 gt to start the backup The display will show Backup in Progress 4 1f the backup was successful the tele
3. ccccccceeeecseeeeeeeeeseeeeeees 148 15 System Maintenance 15 1 Copy Extension SettingS sseeesseeeeeeeeeeeees 151 15 2 Remote Administration PaSSwold cceeecee 152 15 3 Clearing a Backup Alarm ssseeseeeeeeeeeeeeees 153 15 4 Backup the Configuration 154 15 5 Restore the Configuration cccccccccsssssseeeeeeeeeeees 155 15 6 System CODY cszecnceitacte aa a 156 15 27 oystem Delfau esuerusaan ewlagactcsdeheneaneeceagueecdsteee 157 15 8 System ReS besccnrci aa 158 15 9 System SHUtdOWN cscesseeesssssessssseeesseeeeeeeeeeeees 159 15 10 System Upgrade ccssssssssssessseseeeseeeeeeeeeeeeees 160 HAGENS enginnar hee teadtatntetactentasnaces 163 PARTNER Phone Administration IP Office PARTNER Version Page 4 Issue 1b 22 February 2010 Chapter 1 Overview PARTNER Phone Administration Page 5 IP Office PARTNER Version Issue 1b 22 February 2010 Overview 1 Overview This document covers the programming of an Avaya IP Office PARTNER Version telephone system that can be done from the phones on that system This is only supported from ETR 18D ETR 34D 1408 and 1416 phones The range of programming can be divided into the following categories e System Administration This programming can only be done from extensions 10 and 11 It mainly involves settings that affect all extensions on the system though there is some extension specific se
4. e You can use this procedure to limit the number of lines that are automatically assigned to all extensions For example if there are ten lines connected to the system you can use this procedure to set the number of lines to eight so that only the first eight lines are assigned to all system extensions You can then use Line Assignment to assign lines 9 and 10 to specific extensions e To change line assignments without affecting other extensions and settings use Line Assignment 22 gt e Automatic Line Selection 26 gt for all extensions is updated to match the same set of lines in sequence followed by the intercom lines e If an extensions is assigned as a doorphone extension 51 its automatic line selection is reset to select intercom buttons first To assign lines to the system ETR 18D 34D 1 At a system administration extension 10 and 11 with the phone idle press Feature O O followed by two presses of Intercom 1 System Administration is shown on the display 2 Dial 104 3 Enter two digits for the number of outside lines in the system to assign to all extensions e Exit programming by pressing Feature OO You can also exit programming mode by lifting the handset then place it back in the cradle To assign lines to the system 1408 1416 Phone 1 At either of the system administration telephones extensions 10 and 11 with the phone idle press Admin 2 Use the up or down arrow buttons to scroll the display
5. 3 Press Program and either press Intercom 1 or use the up or down arrow buttons to scroll the display to Calling Group and press Select 4 At the Endpoint prompt enter the calling group 91 gt number for the button 71 to 74 e A page call to the calling group members can be selected by adding a in front of the calling group number 5 The current setting of the button will now be Calling Group followed by the calling group number e Exit programming by pressing PHONE EXIT Alternatively use the Back button to move to another menu PARTNER Phone Administration Page 129 IP Office PARTNER Version Issue 1b 22 February 2010 14 14 Conference Drop A button set to this function allows the user to drop a call from a conference e f an extension already has a button set to this function creating another button with this function will automatically clear the setting from the existing button e On 1400 Series phones a list of conference parties is displayed from which the user can select which call to drop e On ETR phones the last added external party is dropped e To access this function without a programmable button press FEATURE and then dial 06 To create a conference drop button ETR 18D ETR 34D Phone 1 Do one of the following depending on whether you want to change the button programming of the extension or of another extension To program the extension To program another extension 1 At the phone press Feature O
6. Enter the external number and press Enter Press Clear to remove any existing number The following keys can be used to enter special dialing commands Function Press to insert Character Description Pause Inserts a 1 5 second pause SPEAKER Send a hook switch flash signal Stop CONFERENCE Stop dialing e Exit programming by pressing Feature OO You can also exit programming mode by lifting the handset then place it back in the cradle To identify an external hotline extension 1408 1416 Phone 1 At either of the system administration telephones extensions 10 and 11 with the phone idle press Admin 2 Use the a up or down arrow buttons to scroll the display to System Administration When displayed press Select 3 Use the d Up or down arrow buttons to scroll the display to Extensions When displayed press Select e Alternatively dial and the same code as used by ETR phones for system administration 7 gt Use the dt up or down arrow buttons to scroll the display to External Hotline When displayed press Select At the Extension prompt enter the extension The current setting is displayed YN OHO WW A Enter the external number and press Enter Press Clear to remove any existing number The following keys can be used to enter special dialing commands Function Press to insert Character Description Pause Inserts a 1 5 second pause Transfer O R Send a hook switch flash signal Stop C
7. e If an extension already has a button set to this function creating another button with this function will automatically clear the setting from the existing button To create a voice mailbox transfer button ETR 18D ETR 34D Phone 1 Do one of the following depending on whether you want to change the button programming of the extension or of another extension To program the extension To program another extension 1 At the phone press Feature 00 1 At one of the system administration telephones extension 10 i l and 11 press Feature OO followed by two presses of 2 Program Extension is shown on the Intercom 1 and one press of Intercom 2 Centralized display Programming is shown on the display 3 Press the button that you want to edit or 2 At the Extension prompt enter the number of the extension enter from 03 to 80 or press the corresponding line appearance button 3 Enter from 03 to 80 to select the line button you want to edit or directly press the corresponding line appearance button directly 4 The current setting of that button is displayed 3 Dial FEATURE 14 4 The current setting of the button will now be set to Voice Mailbox Transfer e Exit programming by pressing Feature OO You can also exit programming mode by lifting the handset then place it back in the cradle To create a voice mailbox transfer button 1408 1416 Phone 1 Do one of the following depending on whether you want to change the button programmi
8. AVAYA IP Office PARTNER Version PARTNER Version Phone Based Administration Issue 1b 22 February 2010 2010 AVAYA All Rights Reserved Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing Avaya Inc can assume no liability for any errors Changes and corrections to the information in this document may be incorporated in future releases Documentation Disclaimer Avaya Inc is not responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya Link Disclaimer Avaya Inc is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this Documentation and Avaya does not necessarily endorse the products services or information described or offered within them We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages License USE OR INSTALLATION OF THE PRODUCT INDICATES THE END USER S ACCEPTANCE OF THE TERMS SET FORTH HEREIN AND THE GENERAL LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE AT http support avaya com Licenselnfo GENERAL LICENSE TERMS IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS YOU MUST RETURN THE PRODUCT S TO THE POINT OF PURCHASE WITHIN TEN 10 DAYS OF DELIVERY FOR A REFUND
9. Issue 1b 22 February 2010 8 Extension Settings The processes in this section cover a range of individual extension settings e Extension Name 67 gt Set the name displayed on the extension and on other extensions during calls e Display Language 6 Select the language for menus and messages displayed on the extension e Call Waiting 7 Enable call waiting tones for a single line extension e Intercom Dial Tone 71 gt Select the dial tone presented to the extension for intercom calls e External Hotline 72 gt Set the extension to automatically dial an external number when it goes off hook e Internal Hotline 74 gt Set the extension to automatically dial another extension when it goes off hook e Outside Conference Denial 75 gt Control how many external parties are allowed in conferences Other Options e Button Programming 112 Assign functions to any buttons not used for intercom and line appearances e Fax Machine Extension 56 Indicate which extension is a fax machine e Loudspeaker Extension 55 Indicate which extension is connected to a loudspeaker device e Doorphone Extension 51 Indicate which extensions are connected to doorphone devices and which other extensions should be alerted when the doorphone goes off hook e Allow Remote Call Forwarding 42 Set whether an extension can use remote call forwarding features such as cell phone connect PARTNER Phone Administration Page 66 IP Office PA
10. PARTNER Phone Administration Page 23 IP Office PARTNER Version Issue 1b 22 February 2010 2 4 Group Call Distribution Use this feature to assign outside lines to Hunt Groups Doing this allows outside calls to ring directly into a Hunt Group instead of being answered and transferred by the receptionist You can assign lines to Hunt Groups 1 to 6 Each outside line can be assigned to a Hunt Group Incoming calls hunt for an available extension in a circular manner If a Hunt Group that has outside lines assigned receives an outside call and all members of that Hunt Group are busy or have Do Not Disturb on the caller hears ringing which continues until the call is answered Use Hunt Group Extensions 92 gt to assign extensions to Hunt Groups You should not assign T1 lines with Direct Inward Dialing DID to Hunt Groups If a Hunt Group contains T1 lines with Direct Inward Dialing DID callers will receive busy signal when all extensions in the Hunt Group are busy for example off hook have Do Not Disturb activated or are in programming mode Example Place the extensions of employees who work in a department in a Hunt Group and assign one or more outside lines to the group This lets outside callers ring the group directly without being transferred by the receptionist For example a mail order company assigns the extensions of its sales representatives to a Hunt Group and assigns a line to the group The company then publishes the nu
11. ccccccccssssseseeeeeeeeeees 28 3 2 Changing the System Time ccccccseeeesseseeeeeeeeeeeees 29 3 3 Network Time Synchronization cccccccseeseeeeeeeeeeeees 30 3 4 Automatic Daylight Savings Time ccccseeeeeeeeeeeees 31 4 Dialing Restrictions and Permissions 4 1 Allowed Number List cccccccsssseeeeeeeeeeseeeeeeeeaeeees 35 4 2 Allowed List ASSIQNMEN1 ccssseeeceeeeeeeeeeeeeeeeeaeeees 36 4 3 Disallowed Number Lists ccccccssecceeeeeeeeeseeeeees 37 4 4 Disallowed List ASSIQNMENM1 ccceeeeeeeeeeeeeeeeeeeeees 39 4 5 Emergency Phone Number List c ceeeeeeeeeeees 40 4 6 Outgoing Call ReStriction ccccccccsessesseseeeeeeeeeeeees 41 4 7 Allow Remote Call Forwarding ccccccsseseeeeeeeeeeeees 42 4 8 System PaSSword sic nawiincsawec eee 43 4 9 Toll Gall Prefiksi areena enned eniai arano 44 5 System Changes 5 1 Recall Timer Duration ccccccseseeeeeeseeeeeeneeeeeseaeeeees 46 5 2 Galler ID Log All Gall crnci 47 6 Auxiliary Equipment 6 1 Doorphone PrograMmMing cccccsssseccsseeeeceseeeeeseeeeeees 51 6 1 1 Doorphone Extensions cccccecssseeeessseeeeeees 51 6 1 2 Doorphone Alert Extension cceeeeeeeeeeeeeees 52 6 2 Contact CIOSUIES ccccccccceesseeeeeeceeeseeeeaeeeeeeeeeeeeeees 53 6 2 1 Contact Closure Group cccceeeeeeeeeeeseeeeeees 53 6 2 2 Contact Closu
12. e Alternatively dial and the same code as used by ETR phones for system administration 7 gt 4 Use the d amp up or down arrow buttons to scroll the display to Log ID All Calls Ext 1 Log ID All Calls Ext 2 or Log ID All Calls Ext 3 When displayed press Select 5 The current setting is displayed At the Extension prompt enter the extension you want to assign to this function Alternatively use press Clear to remove the current setting e Exit programming by pressing PHONE EXIT Alternatively use the Back button to move to another menu PARTNER Phone Administration Page 48 IP Office PARTNER Version Issue 1b 22 February 2010 Chapter 6 Auxiliary Equipment PARTNER Phone Administration Page 49 IP Office PARTNER Version Issue 1b 22 February 2010 6 Auxiliary Equipment This section details processes relating to auxiliary equipment that can be attached to the system e Contact Closures 53 Set which extensions can operate the contact closures attached to the system These can be used to operate devices such as door openers e Fax Machine Extension 56 gt Indicate which extension is a fax machine e Loudspeaker Extension 55 Indicate which extension is connected to a loudspeaker device e Doorphone Extension 51 gt Indicate which extensions are connected to doorphone devices and which other extensions should be alerted when the doorphone goes off hook Other Options e Music on Hold 10 A hold music
13. e Exit programming by pressing PHONE EXIT Alternatively use the Back button to move to another menu PARTNER Phone Administration Page 75 IP Office PARTNER Version Issue 1b 22 February 2010 8 8 Automatic Privacy Use this feature to prevent a user from joining an active call at an extension When Automatic Extension Privacy is assigned for an extension other users cannot join active calls at that extension This feature is typically used for single line telephones and extensions connected to fax machines modems and credit card scanners which make and receive data calls that should not be interrupted This feature can provide the Privacy F07 function for single line telephones Considerations If you want to be able to intercept calls routed to an auxiliary device such as an answering machine a voice messaging system or an auto attendant make sure Automatic Extension Privacy is Not Assigned for the auxiliary equipment extension Single line telephones and system telephones without a programmed Privacy button cannot override this feature once it is assigned to an extension If Automatic Extension Privacy is Assigned at an extension the green light is lit automatically after programming the Privacy button to indicate that Privacy is currently active Automatic Extension Privacy applies only to active calls Any user can retrieve a held call unless Exclusive Hold is used If the voice messaging system extension does not have
14. 1416 Phone 1 2 oN OO WN A At either of the system administration telephones extensions 10 and 11 with the phone idle press Admin Use the d amp up or down arrow buttons to scroll the display to System Administration When displayed press Select Use the dt up or down arrow buttons to scroll the display to Groups When displayed press Select e Alternatively dial and the same code as used by ETR phones for system administration 7 gt Use the d amp up or down arrow buttons to scroll the display to Night Service Grp Ext When displayed press Select At the Extension prompt enter the extension number whose group membership you want to change The extension s current group membership is shown Press 1 Assigned or 2 Not assigned to change the extension s membership Alternatively use the left or right F arrow icons to toggle through the settings or Default to return to the default setting not assigned Press the d up or down arrow buttons to view the setting of another extension if required Exit programming by pressing PHONE EXIT Alternatively use the Back button to move to another menu PARTNER Phone Administration Page 93 IP Office PARTNER Version Issue 1b 22 February 2010 11 4 Night Service Button Use this feature to program a button on the system telephone at extension 10 to turn night service on and off When night service is on all lines assigned to the telephones of the
15. Unauthorized reproduction transfer and or use can be a criminal as well as a civil offense under the applicable law Third Party Components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements Third Party Components which may contain terms that expand or limit rights to use certain portions of the Product Third Party Terms Information identifying Third Party Components and the Third Party Terms that apply to them is available on Avaya s web site at http support avaya com ThirdPartyLicense Avaya Fraud Intervention If you suspect that you are being victimized by toll fraud and you need technical assistance or support call Technical Service Center Toll Fraud Intervention Hotline at 1 800 643 2353 for the United States and Canada Suspected security vulnerabilities with Avaya Products should be reported to Avaya by sending mail to securityalerts avaya com For additional support telephone numbers see the Avaya Support web site http www avaya com support Trademarks Avaya and the Avaya logo are registered trademarks of Avaya Inc in the United States of America and other jurisdictions Unless otherwise provided in this document marks identified by and SM are registered marks trademarks and service marks respectively of Avaya Inc All other trademarks are the property of their respective owners Documentation i
16. e Abbreviated Ringing 99 When you are on a call any incoming call rings only once e Call Coverage Rings 100 You can define the number of times that calls on a line assigned to your extension ring before they are sent to the covering extension e Distinctive Ringing 10 Use different ringing patterns for different call types e Line Ringing 102 Set what ringing should be used by a line appearance on an extension The options are immediate ring delayed ring or no ring e Personalized Station Ringing 10 gt Use this feature to assign a personalized ring pattern to an extension e Ring on Transfer 104 Used to specify if callers hear ringing as they are being transferred e Transfer Return Rings 105 Define how long transferred calls should ring before returning to the transferring extension Other Options e VMS Coverage Rings 84 Set the number of rings before a call at an extension goes to voicemail e Hold Recall Time 10 Set how long calls remain on hold before recalling to the extension that put the call on hold PARTNER Phone Administration Page 98 IP Office PARTNER Version Issue 1b 22 February 2010 Ring Settings 12 1 Abbreviated Ringing When you are on a call and abbreviated ringing is active any incoming call rings only once The green light next to the line button flashes until the call is answered or the caller hangs up This feature prevents incoming calls from distracting you when you are busy on another
17. phone connect may also require licenses e You can also access this option by pressing FEATURE 11 and entering the destination number To switch forwarding off enter the extension s own number as the destination e Programming the destination and or the originator onto the call coverage button is optional To create a call forwarding button ETR 18D ETR 34D Phone 1 Do one of the following depending on whether you want to change the button programming of the extension or of another extension To program the extension To program another extension 1 At the phone press Feature OO 1 At one of the system administration telephones extension 10 l and 11 press Feature OO followed by two presses of 2 Program Extension is shown on the Intercom 1 and one press of Intercom 2 Centralized display Programming is shown on the display 3 Press the button that you want to edit or 2 At the Extension prompt enter the number of the extension enter from 03 to 80 or press the corresponding line appearance button 3 Enter from 03 to 80 to select the line button you want to edit or directly press the corresponding line appearance button directly 4 The current setting of that button is displayed 3 Dial FEATURE 11 4 At the Call Coverage Orig prompt enter the extension number for which the button is being programmed 5 At the Call Coverage Dest prompt enter the destination number for the call forwarding calls e To forward to an exte
18. press Select 5 At the Button prompt enter from 03 to 80 to select the line button for which you want to view the line ringing setting Or press the corresponding line appearance button directly 6 The display will show LINE RINGING and the current ring setting for the line on that button and the line number it represents in the form lt ring setting gt L lt line number gt e l Immediate ring e D Delayed ring 5 seconds delay e N No ring 7 To change the setting from its current value enter the button number again 8 To view the setting of another line button enter the number of that button e Exit programming by pressing PHONE EXIT Alternatively use the Back button to move to another menu PARTNER Phone Administration Page 102 IP Office PARTNER Version Issue 1b 22 February 2010 Ring Settings Line Ringing 12 5 Personal Ring Pattern Use this feature to assign a personalized ring pattern choice of eight to an ETR or tip ring extension Once a personalized ring pattern is assigned to the extension all incoming calls to that extension ring with the assigned ringing pattern e The system does not pass distinctive ringing patterns generated by a PBX or central office through to extensions regardless of the setting for this feature To set an extension s personal ringing pattern ETR 18D 34D 1 At a system administration extension 10 and 11 with the phone idle press Feature O O followed by two presses of
19. 03 to 80 or press the corresponding line appearance button directly 5 At the Button prompt enter from 03 to 80 or press the corresponding line appearance button directly 2 The current setting of that button is displayed 3 Press Program and either dial 11 or use the d up or down arrow buttons to scroll the display to Call Forwarding and press Select 4 At the Call Coverage Orig prompt enter the extension number for which the button is being programmed 5 At the Call Coverage Dest prompt enter the destination extension number for the call coverage calls e To forward to an external number enter the personal speed dial 80 to 99 that contains the required external number e To forward using cell phone connect mobile twinning enter followed by the personal speed dial 80 to 99 that contains the required external number 6 The current setting of the button will now be set to Call Forward O lt covered extension gt D lt destination extension gt e Exit programming by pressing PHONE EXIT Alternatively use the Back button to move to another menu PARTNER Phone Administration Page 124 IP Office PARTNER Version Issue 1b 22 February 2010 Button Programming Call Forwarding 14 9 Call Pickup A button set to this function allows the user to pickup a call alerting at a specified extension Separate buttons can be created for each extension for which call pickup is required e If an extension already has a butto
20. Automatic Extension Privacy turned on other users can bridge onto the call If a user bridges onto the call a forward disconnect signal is sent to the voice messaging system causing it to disconnect from the call This causes the screening extension to be dropped from the call and the person who bridged onto the call is now talking to the calling party To change the Automatic Extension Privacy setting for an extension ETR 18D 34D 1 At a system administration extension 10 and 11 with the phone idle press Feature O O followed by two presses of Intercom 1 System Administration is shown on the display 2 Dial 304 The phone displays Automatic Ext Privacy 3 At the Extension prompt enter the two digit number of the extension 4 Press the appropriate value e 1 Assigned e 2 Not Assigned default setting e Exit programming by pressing Feature OO You can also exit programming mode by lifting the handset then place it back in the cradle To change the Automatic Extension Privacy setting for an extension 1408 1416 Phone e 1 e 2 1 At either of the system administration telephones extensions 10 and 11 with the phone idle press Admin 2 Use the d Up or down arrow buttons to scroll the display to System Administration When displayed press Select 3 Use the d up or down arrow buttons to scroll the display to System Parameters When displayed press Select e Alternatively dial and the same code as used b
21. Dial DXD Outside Restrict Button e Voice Interrupt on Busy Fax Management Override Line Ringing e Wake Up Service IP Office PARTNER Version Pool Extension Assignment Page 17 Issue 1b 22 February 2010 Chapter 2 Line Settings PARTNER Phone Administration Page 19 IP Office PARTNER Version Issue 1b 22 February 2010 2 Line Settings When you initially set your system up you can use the feature Number of Lines 21 to determine the number of outside lines that are automatically assigned to all system extensions e Number of Lines 21 Set the number of lines automatically assigned to line appearance buttons on all extensions with programmable buttons The lines are also used as the default automatic line selection list for those extensions e Line Assignment 22 gt Allows the individual setting of additional lines to line appearance buttons beyond those set by the Number of Lines 21 gt setting e Line Coverage Extension 23 When an incoming calls arrives on a line it is presented to all extensions that have a line appearance button for that line However for call coverage VMS coverage and call forwarding it can be set to follow the settings of the extension set as the line s coverage extension e Group Call Distribution 24 gt Assign outside lines to hunt group Doing this allows outside calls to ring directly into a hunt group instead of being answered and transferred by the receptionist e CO Disconnect Ti
22. Forwarding All extensions can forward their incoming calls to another extension using call forwarding 123 This option is used to configure whether the extension can also forward calls to external numbers remote call forwarding and cell phone connect For analog lines and T1 lines without DID the extension must be the Line Coverage Extension 23 gt for that line You can forward outside intercom transferred and voice signaled calls You cannot forward group calls calls to doorphone alert extensions coverage calls transfer return calls and night service calls The system will only forward calls on lines that have reliable disconnect For these lines Hold Disconnect Time 25 must be set to a value other than 00 No Detection The extension must have an available line to forward the call to an outside number The system uses the extension s Automatic Line Selection 26 gt to determine which line to use for the outgoing call To change the remote call forwarding setting for an extension ETR 18D 34D L At a system administration extension 10 and 11 with the phone idle press Feature O O followed by two presses of Intercom 1 System Administration is shown on the display Dial 322 The phone displays Remote Call Forwarding Enter the number of the extension to be programmed Enter the appropriate value e 1 Assigned e 2 Not Assigned the default setting Exit programming by pressing Feature OO You ca
23. Number Redial 13A Conference Drop 130 Voicemail Collect This function is not available through telephone administration button programming It allows the extension use to access their voicemail mailbox Recall 142 14 1 Button Programming Functions Function Description Shortcut LED Yes Absent Message 115 A button set to this function allows the user to set or clear an 28 absent message for display on their phone When set the absent message is also displayed on other extensions when they call the user Account Code Entry 116 A button set to this function allows the user to enter an account 12 Yes code prior to making a call or during a call Active Line Pickup 117 A button set to this function allows the user to answer a call ona Intercom 1 particular line It can be used if the call is ringing held or already 68 answered by another extension Auto Dial Intercom 11 A button set to this function allows the user to make a call to Intercom 1 another specified extension The button lamp will also indicate lt Extn gt when that other extension is in use PARTNER Phone Administration Page 112 IP Office PARTNER Version Issue 1b 22 February 2010 Button Programming Button Programming Functions Function Description Shortcut LED Auto Dial Other 11 A button set to this function allows the user to make a call using a Intercom 2 number stored by the button The number can be an internal lt number gt nu
24. Office PARTNER Version Issue 1b 22 February 2010 Dialing Restrictions and Permissions Emergency Phone Number List 4 6 Outgoing Call Restriction Use this feature to specify the types of outgoing calls that can be made on all lines at an extension If the system is connected to a PBX or Centrex system and a dial out code usually 9 is needed to place calls outside the PBX or Centrex system the control unit may not be able to prevent calls for extensions restricted to Local Only If dialing restrictions are needed on Centrex lines use Centrex restrictions instead Outgoing Call Restriction also applies to lines that a user has access to with Direct Line Pickup lIdle Line To override this feature users can dial marked system speed dial number 59 gt and numbers from an Allowed Phone Number List 35 and the Emergency Phone Number List 40 gt To set the types of outgoing calls that can be made by an extension ETR 18D 34D 1 At a system administration extension 10 and 11 with the phone idle press Feature O O followed by two presses of Intercom 1 System Administration is shown on the display Dial 401 The phone displays Outgoing Call Restr At the Extension prompt enter the number of the extension to be programmed To change the type of call restriction enter the appropriate value e 1 No Restriction can make toll local and intercom calls this is the default setting e 2 Inside intercom only e
25. PHONE EXIT Alternatively use the Back button to move to another menu PARTNER Phone Administration Page 136 IP Office PARTNER Version Issue 1b 22 February 2010 Button Programming Idle Line Pickup 14 21 Last Number Redial A button set to this function allows the user to redial the last external number dialed e f an extension already has a button set to this function creating another button with this function will automatically clear the setting from the existing button To create a last number redial button ETR 18D ETR 34D Phone 1 Do one of the following depending on whether you want to change the button programming of the extension or of another extension To program the extension To program another extension 1 At the phone press Feature 00 1 At one of the system administration telephones extension 10 and 11 press Feature OO followed by two presses of 2 Program Extension is shown on the Intercom 1 and one press of Intercom 2 Centralized display Programming is shown on the display 3 Press the button that you want to edit or 2 At the Extension prompt enter the number of the extension enter from 03 to 80 or press the corresponding line appearance button 3 Enter from 03 to 80 to select the line button you want to edit or directly press the corresponding line appearance button directly 4 The current setting of that button is displayed 3 Dial FEATURE 05 4 The current setting of the button will now b
26. Seconds on e 4 Toggle Exit programming by pressing Feature 00 You can also exit programming mode by lifting the handset then place it back in the cradle To specify the operation for a contact closure 1408 1416 Phone 1 5 6 7 At either of the system administration telephones extensions 10 and 11 with the phone idle press Admin 2 Use the d up or down arrow buttons to scroll the display to System Administration When displayed press Select Use the d up or down arrow buttons to scroll the display to Auxiliary Equipment When displayed press Select e Alternatively dial and the same code as used by ETR phones for system administration 7 gt Use the d up or down arrow buttons to scroll the display to Type Contact Close When displayed press Select At the Contact Number prompt enter 1 or 2 for the contact closure group you want to adjust The contact s current operation setting is displayed Press 1 to 4 to change the action of the contact closure Alternatively use the left or right arrow icons to toggle through the settings or Default to return to the default setting 3 seconds on e 1 1 Second on e 2 3 Seconds on the default setting e 3 5 Seconds on e 4 Toggle Exit programming by pressing PHONE EXIT Alternatively use the Back button to move to another menu PARTNER Phone Administration Page 54 IP Office PARTNER Version Issue 1b 22 February 2010 A
27. The display will show System Upgrade Press Proceed to start the upgrade The phone will display Upgrade In Progress 5 1f the upgrade fails the telephone display will give the reason e Shutdown and Insert Card There is no SD card in either the Optional SD or the System SD card slot e Upgrade Failed Try Again This message indicates that there was some problem For example the card in the phone system s System SD card slot was removed during the upgrade or the card has become corrupted e System Busy Another backup restore upgrade or copy was already in progress at the time the manual process was requested 6 1f the upgrade is successful the system will be restarted e Exit programming by pressing PHONE EXIT Alternatively use the Back button to move to another menu PARTNER Phone Administration Page 160 IP Office PARTNER Version Issue 1b 22 February 2010 System Maintenance System Upgrade PARTNER Phone Administration Page 161 IP Office PARTNER Version Issue 1b 22 February 2010 Index A Abbreviated Ringing 99 Absent Message 115 Account Code 78 Entry 80 Entry Button 116 Account Code List 79 Active Line Pickup 117 Administration Password 152 Alarm 153 Alert Doorphone 52 Allowed Numbers List 35 List Assignment 36 ALS 26 Auto Dial Intercom 118 Other 119 Autodialling 71 Automatic Backup 154 Automatic Daylight Saving 31 Automatic Line Selection 26 Auxiliary Doorphone Extension 51 Auxiliary Equip
28. also exit programming mode by lifting the handset then place it back in the cradle To change the display language for an extension 1408 1416 Phone 1 At either of the system administration telephones extensions 10 and 11 with the phone idle press Admin 2 Use the ad up or down arrow buttons to scroll the display to System Administration When displayed press Select 3 Use the d Up or down arrow buttons to scroll the display to Extensions When displayed press Select e Alternatively dial and the same code as used by ETR phones for system administration 7 gt 4 Use the d up or down arrow buttons to scroll the display to Display Language When displayed press Select 5 At the Extension prompt enter the extension you want to edit 6 The current setting is displayed 7 Enter 1 2 or 3 Alternatively use the left or right arrow icons to toggle the settings or Default to return to the default setting 8 Use the up or down arrow buttons to select another extension to adjust if required e Exit programming by pressing PHONE EXIT Alternatively use the Back button to move to another menu PARTNER Phone Administration Page 69 IP Office PARTNER Version Issue 1b 22 February 2010 8 3 Call Waiting Use this feature to activate call waiting When you are on a call and a second intercom transferred or outside call comes in you hear a beep to indicate you have a second call waiting to be answered Press the switc
29. and either press Intercom 1 or use the d up or down arrow buttons to scroll the display to Active Line Pickup and press Select 5 At the Endpoint prompt enter 68 6 The current setting of the button will now be set to Active Line Pickup e Exit programming by pressing PHONE EXIT Alternatively use the Back button to move to another menu PARTNER Phone Administration Page 117 IP Office PARTNER Version Issue 1b 22 February 2010 14 5 Auto Dial Intercom A button set to this function allows the user to make a call to another specified extension The button lamp will also indicate when that other extension is in use To create an auto dial intercom button ETR 18D ETR 34D Phone 1 Do one of the following depending on whether you want to change the button programming of the extension or of another extension To program the extension To program another extension 1 At the phone press Feature 00 1 At one of the system administration telephones extension 10 i and 11 press Feature OO followed by two presses of 2 Program Extension is shown on the Intercom 1 and one press of Intercom 2 Centralized display Programming is shown on the display 3 Press the button that you want to edit or 2 At the Extension prompt enter the number of the extension enter from 03 to 80 or press the corresponding line appearance button 3 Enter from 03 to 80 to select the line button you want to edit or directly press the corresponding lin
30. and must be unique French and Spanish languages do not offer accented characters 7 Use the dial pad to enter an password of up to 8 characters When completed press Enter To remove the characters entered so far press Clear e Exit programming by pressing PHONE EXIT Alternatively use the Back button to move to another menu PARTNER Phone Administration Page 152 IP Office PARTNER Version Issue 1b 22 February 2010 System Maintenance Remote Administration Password 15 3 Clearing a Backup Alarm If an automatic backup fails a backup failure alarm message appears instead of the system date and time at idle extensions 10 and 11 After correcting the problem that caused the failure you can clear the backup failure alarm To clear a backup alarm ETR 18D 34D 1 At a system administration extension 10 and 11 with the phone idle press Feature O O followed by two presses of Intercom 1 System Administration is shown on the display 2 Dial 123 The phone displays Clear Backup Alarm 3 Press Enter 14 to clear the backup alarm e Exit programming by pressing Feature OO You can also exit programming mode by lifting the handset then place it back in the cradle To clear a backup alarm 1408 1416 Phone 1 At either of the system administration telephones extensions 10 and 11 with the phone idle press Admin 2 Use the a up or down arrow buttons to scroll the display to System Administration When displayed press Select
31. and one press of Intercom 2 Centralized display Programming is shown on the display 3 Press the button that you want to edit or 2 At the Extension prompt enter the number of the extension enter from 03 to 80 or press the corresponding line appearance button 3 Enter from 03 to 80 to select the line button you want to edit or directly press the corresponding line appearance button directly 4 The current setting of that button is displayed 3 Press Intercom 1 4 Dial the pickup group 95 number for the button 661 to 664 5 The current setting of the button will now be Pickup Group followed by the pickup group number e Exit programming by pressing Feature OO You can also exit programming mode by lifting the handset then place it back in the cradle To create a pickup group button 1408 1416 Phone 1 Do one of the following depending on whether you want to change the button programming of the extension or of another extension To program the extension To program another extension 1 At the extension press Admin At extension 10 or 11 press Admin 2 Press the programmable button you Use the d amp up or down arrow buttons to scroll the display to want to change Alternatively Centralized Programming When displayed press Select e Use the d up or down arrows to At the Extension prompt enter the extension that you want to scroll to Telephone Programming configure Press Select Use the d up or dow
32. as used by ETR phones for system administration 7 gt Use the dt Up or down arrow buttons to scroll the display to VMS Hunt Schedule When displayed press Select At the Line prompt enter the line number for example O1 for line 1 Enter the required value 1 to 4 Alternatively use the left or right amp arrow icons to toggle through the settings or Default to return to the default setting never e 1 Always the default setting e 2 Day only e 3 Night only e 4 Never Press the d up or down arrow buttons to view the setting of another line if required Exit programming by pressing PHONE EXIT Alternatively use the Back button to move to another menu PARTNER Phone Administration Page 87 IP Office PARTNER Version Issue 1b 22 February 2010 Chapter 11 Groups PARTNER Phone Administration Page 89 IP Office PARTNER Version Issue 1b 22 February 2010 11 Groups Placing extensions into groups allows users to help each other in answering calls You can set up the following groups e Calling Groups 91 gt 71 to 74 A group of extensions that can be called at the same time e Hunt Groups 92 gt 771 to 776 A group of extensions that the incoming call hunts through for the first extension available to answer e Night Service Group 93 A group of extensions that will ring immediately regardless of normal Line Ringing settings when night service is Switched on e Pickup Groups 9 661
33. button to move to another menu PARTNER Phone Administration Page 116 IP Office PARTNER Version Issue 1b 22 February 2010 Button Programming Account Code Entry 14 4 Active Line Pickup A button set to this function allows the user to answer a call on a particular line It can be used if the call is ringing held or already answered by another extension e f an extension already has a button set to this function creating another button with this function will automatically clear the setting from the existing button e To access this function without a programmable button press Intercom 1 or Intercom 2 followed by 68 and then dial the line number To create an active line pickup button ETR 18D ETR 34D Phone 1 Do one of the following depending on whether you want to change the button programming of the extension or of another extension To program the extension To program another extension 1 At the phone press Feature 00 1 At one of the system administration telephones extension 10 i and 11 press Feature OO followed by two presses of 2 Program Extension is shown on the Intercom 1 and one press of Intercom 2 Centralized display Programming is shown on the display 3 Press Intercom 1 2 At the Extension prompt enter the number of the extension 4 Press the button that you want to edit or 3 Enter from 03 to 80 to select the line button you want to edit or enter from 03 to 80 or press the press the correspondin
34. by lifting the handset then place it back in the cradle To create an call pickup button 1408 1416 Phone 1 Do one of the following depending on whether you want to change the button programming of the extension or of another extension To program the extension To program another extension 1 At the extension press Admin At extension 10 or 11 press Admin 2 Press the programmable button you Use the d amp up or down arrow buttons to scroll the display to want to change Alternatively Centralized Programming When displayed press Select e Use the d up or down arrows to At the Extension prompt enter the extension that you want to scroll to Telephone Programming configure Press Select Use the d up or down arrow buttons to scroll the display to e At the Button prompt press the Button Programming When displayed press Select button to edit or enter from 03 to 80 or press the corresponding line appearance button directly At the Button prompt enter from 03 to 80 or press the corresponding line appearance button directly 2 The current setting of that button is displayed 3 Press Program and either press Intercom 1 or use the up or down arrow buttons to scroll the display to Call Pickup and press Select 4 At the Endpoint prompt enter 6 followed by the target extension 5 The current setting of the button will now be Call Pickup followed by the target extension number e Exit programming by
35. call Abbreviated ringing is by default active at all extensions The feature can be turned off for specific extensions To allow calls to ring repeatedly set abbreviated ringing to not active Abbreviated ringing is typically set to not active for operators and others who handle many calls quickly so they have an audible reminder of incoming calls Abbreviated ringing applies to outside transferred and intercom calls The volume of an abbreviated ring is lower than a normal ring on ETR telephones Calls to a busy extension ring at a lower volume than normal even if Abbreviated Ringing is set to Not Active To change an extension s abbreviated ringing setting ETR 18D 34D 1 At a system administration extension 10 and 11 with the phone idle press Feature O O followed by two presses Z of Intercom 1 System Administration is shown on the display Dial 305 The phone displays Abbreviated Ringing 3 Enter the number of the extension to be programmed 4 Enter the appropriate value e 1 Active incoming calls ring once the default setting e 2 Not Active incoming calls ring repeatedly Exit programming by pressing Feature 00 You can also exit programming mode by lifting the handset then place it back in the cradle To change an extension s abbreviated ringing setting 1408 1416 Phone 1 At either of the system administration telephones extensions 10 and 11 with the phone idle press Admin 2 Use the d am
36. change Alternatively Centralized Programming When displayed press Select e Use the d up or down arrows to At the Extension prompt enter the extension that you want to scroll to Telephone Programming configure Press Select Use the d up or down arrow buttons to scroll the display to e At the Button prompt press the Button Programming When displayed press Select button to edit or enter from 03 to 80 or press the corresponding line appearance button directly At the Button prompt enter from 03 to 80 or press the corresponding line appearance button directly 2 The current setting of that button is displayed 3 Press Program and either press Intercom 1 or use the up or down arrow buttons to scroll the display to Hunt Group and press Select 4 At the Endpoint prompt enter the hunt group 92 gt number for the button 771 to 776 e A page call that is auto answered by the first available extension in the hunt group can be selected by adding a in front of the hunt group number 5 The current setting of the button will now be Hunt Group e Exit programming by pressing PHONE EXIT Alternatively use the Back button to move to another menu PARTNER Phone Administration Page 135 IP Office PARTNER Version Issue 1b 22 February 2010 14 20 Idle Line Pickup A button set to this function allows the user to seize a line if that line is idle This allows the user to access line for which they do not ha
37. dials can be created which override dialing restrictions System speed dials can only be edited using a system administrator phone extension 10 and 11 e Personal Speed Dials 61 gt Each extension can have up to 20 personal speed dials numbered 80 to 89 configured These can be edited by the extension user and from a system a system administrator phone extension 10 and 11 Dialing restrictions are applied to all personal speed dials Dialing Speed Dials The following methods can be used to dial a system or personal speed dial from an extension Phone Type System Speed Dial Personal Speed Dial ETR 18D ETR34D 1408 1416 FEATURE 600 to 699 FEATURE 80 to 89 All phones 600 to 699 80 to 89 PARTNER Phone Administration Page 58 IP Office PARTNER Version Issue 1b 22 February 2010 Speed Dials 7 1 System Speed Dials You can program a list of up to 100 frequently dialed numbers for the all users system by using System Speed Dial feature e A system speed dial number can be up to 28 characters in length and can consist of the digits 0 9 and the special dialing characters You assign the number to one of the codes 600 through 699 e To specify a system speed dial when making a call press FEATURE followed by the speed dial code between 600 to 699 e The following special dialing characters are supported Function Press to insert Character Description Pause Inserts a 1 5 second pause R_ Senda hook switch f
38. dt Up or down arrow buttons to scroll the display to Groups When displayed press Select e Alternatively dial and the same code as used by ETR phones for system administration 7 gt 5 Use the dt up or down arrow buttons to scroll the display to Night Service Button When displayed press Select 6 The current setting is displayed If night service is already assigned to a button that button is lit 4 Press either 1 to display Assigned Ext 10 or 2 to display Not Active the default setting Alternatively use the l left or right F arrow icons to toggle through the settings or Default to return to the default setting 5 If assigned press Button to select the button to which night service is assigned At the Button prompt press the button to which you want night service assigned or enter the button number e If you do not select a button when enabling night service it will be automatically assigned to the first button after any line appearances assigned to the extension e Exit programming by pressing PHONE EXIT Alternatively use the Back button to move to another menu PARTNER Phone Administration Page 94 IP Office PARTNER Version Issue 1b 22 February 2010 Groups Night Service Button 11 5 Pickup Groups When a call rings at an extension in a pickup group a user at any other extension in the system can answer that call by dialing the pickup group code or using a Pickup Group 140 button The system supports up to fou
39. is approximately 5 seconds To set the VMS coverage rings for an extension ETR 18D 34D 1 At a system administration extension 10 and 11 with the phone idle press Feature O O followed by two presses of Intercom 1 System Administration is shown on the display 2 Dial 321 The phone displays VMS Cover Rings 3 Enter the number of the extension to be programmed 4 Enter the number of rings required between 1 and 9 3 is the default setting which is approximately 15 seconds e Exit programming by pressing Feature OO You can also exit programming mode by lifting the handset then place it back in the cradle To set the VMS coverage rings for an extension 1408 1416 Phone 1 At either of the system administration telephones extensions 10 and 11 with the phone idle press Admin 2 Use the up or down arrow buttons to scroll the display to System Administration When displayed press Select 3 Use the d Up or down arrow buttons to scroll the display to Extensions When displayed press Select e Alternatively dial and the same code as used by ETR phones for system administration 7 gt 4 Use the up or down arrow buttons to scroll the display to VMS Coverage Rings When displayed press Select 5 At the Extension prompt enter the extension you want to edit 6 The current setting is displayed 7 Enter the number of rings required between 1 and 9 Alternatively use the left or right arrow icons to toggle t
40. next space a smeors 2 2abeasc BdefDEF a 4ghich S siwk 6 6mnomno e oww o wwz o osee a e Do not use punctuation characters such as _ and in the password Note that the password is case sensitive and must be unique French and Spanish languages do not offer accented characters 6 To save the password press Enter 14 The bottom line of the display shows the password as it has been entered e Exit programming by pressing Feature OO You can also exit programming mode by lifting the handset then place it back in the cradle To program a remote administration password 1408 1416 Phone 1 At either of the system administration telephones extensions 10 and 11 with the phone idle press Admin 2 Use the d up or down arrow buttons to scroll the display to System Administration When displayed press Select 4 Dial 730 5 If a system password 43 has been set for the system you will be prompted to enter that password before you can proceed 6 The display will show Remote password e Enter a character by pressing the indicated button until that character is displayed If you pause more than 1 second after press a button the cursor will move onto the next space A SALOH 2 abase 3 3defDEF a smic sak mnoo e oww o wwz o osee a e Do not use punctuation characters such as _ and in the password Note that the password is case sensitive
41. numbers 35 emergency numbers 40 gt and marked system speed dial numbers 59 gt e When a user dials a number that is on a disallowed list they hear an intercept tone fast busy signal after dialing the part of the number that is stored in the list e To restrict dialing specific telephone numbers enter the telephone number exactly as you would dial it For example to prevent calls to the local number 555 5678 enter 5555678 e To restrict dialing numbers in an entire area code enter that area code exactly as you would dial it for example 900 1900 or 0900 depending on the Toll Call Prefix required This setting tells the system whether a O for operator assisted calls or a 1 for direct dial calls is required when you make toll calls e To prevent dialing all telephone numbers in one exchange when a toll prefix is required Entry Restriction 76 Prevents local calls 1 976 Prevents direct dial calls to the specified exchange in all area codes 0777976 Prevents operator assisted calls to the specified exchange in all area codes 1976 Prevents direct dial toll calls in the same area code This is needed only when O or 1 is required for toll calls in the same area code 0976 Prevents operator assisted toll calls in the same area code This is needed only when O or 1 is required for toll calls in the same area code e To prevent dialing all telephone numbers in one exchange when no toll prefix is required Entry Restrict
42. of Intercom 2 Centralized display Programming is shown on the display 3 Press the button that you want to edit or 2 At the Extension prompt enter the number of the extension enter from 03 to 80 or press the corresponding line appearance button 3 Enter from 03 to 80 to select the line button you want to edit or directly press the corresponding line appearance button directly 4 The current setting of that button is displayed 3 Press Intercom 2 4 Enter the number for calls made using the button The number can include and and the following special characters Function Press to insert Character Description Pause HOLD O P Inserts a 1 5 second pause Transfer SPEAKER __ Send a hook switch flash signal Stop CONFERENCE s Stop dialing 5 The current setting of the button will now be AD O followed by the stored number e Exit programming by pressing Feature OO You can also exit programming mode by lifting the handset then place it back in the cradle To create an auto dial other button 1408 1416 Phone 1 Do one of the following depending on whether you want to change the button programming of the extension or of another extension To program the extension To program another extension 1 At the extension press Admin At extension 10 or 11 press Admin 2 Press the programmable button you Use the d amp up or down arrow buttons to scroll the display to want to change Alternatively Centralize
43. on a system not using Network Time Synchronization 30 To change the system time ETR 18D 34D 1 At a system administration extension 10 and 11 with the phone idle press Feature O O followed by two presses of Intercom 1 System Administration is shown on the display 1 Dial 103 The phone will display System Time 2 Enter the new time in the format HH MM The 24 hour clock is used for example 4 22pm would be entered as 1622 e Exit programming by pressing Feature OO You can also exit programming mode by lifting the handset then place it back in the cradle To change the system time 1408 1416 Phone 1 At either of the system administration telephones extensions 10 and 11 with the phone idle press Admin 2 Use the d up or down arrow buttons to scroll the display to System Administration When displayed press Select 3 Use the d amp up or down arrow buttons to scroll the display to System Parameters When displayed press Select e Alternatively dial and the same code as used by ETR phones for system administration 7 gt 4 Use the d amp up or down arrow buttons to scroll the display to System Time When displayed press Select 5 The current date is displayed on HHMM format 6 Enter the new system date in the format HAMM using the dial pad The 24 hour clock is used for example 4 22pm would be entered as 1622 e Exit programming by pressing PHONE EXIT Alternatively use the Back button to move t
44. or down arrow buttons to scroll the display to Transfer Return When displayed press Select The current setting is displayed Enter then number of rings O off to 9 Alternatively use the left or right arrow icons to toggle the settings or Default to return to the default setting 4 Rings Exit programming by pressing PHONE EXIT Alternatively use the Back button to move to another menu PARTNER Phone Administration Page 105 IP Office PARTNER Version Issue 1b 22 February 2010 Chapter 13 Holding Calls PARTNER Phone Administration Page 107 IP Office PARTNER Version Issue 1b 22 February 2010 13 Holding Calls 13 1 Hold Recall Time Set how long a call can be placed on hold before recalling to the extension that put it on hold if that extension is idle To change the hold recall time ETR 18D 34D 1 At a system administration extension 10 and 11 with the phone idle press Feature O O followed by two presses of Intercom 1 System Administration is shown on the display 2 Dial 127 The phone displays Hold Timer 3 Press the appropriate digit to change the value O Not Active 3 30 seconds 6 90 seconds 9 180 seconds 1 10 seconds 4 45 seconds 7 120 seconds 2 20 seconds 5 60 seconds 8 150 seconds the default setting e Exit programming by pressing Feature OO You can also exit programming mode by lifting the handset then place it back in the cradle To change the hold recall time 1
45. scroll the display to Extensions When displayed press Select e Alternatively dial and the same code as used by ETR phones for system administration 7 gt Use the d up or down arrow buttons to scroll the display to Distinctive Ring When displayed press Select At the Extension prompt enter the extension you want to edit The current setting is displayed N OH WW A Enter 1 or 2 Alternatively use the left or right F arrow icons to toggle the settings or Default to return to the default setting Active e 1 Active outside intercom and transferred calls ring differently using the system s distinctive ringing patterns the default setting e 2 Not Active outside intercom and transferred calls all ring using a single ring burst 8 Use the up or down arrow buttons to select another extension to adjust if required e Exit programming by pressing PHONE EXIT Alternatively use the Back button to move to another menu PARTNER Phone Administration Page 101 IP Office PARTNER Version Issue 1b 22 February 2010 12 4 Line Ringing For incoming calls alerting at an extension each line appearance button can be set to ringing immediately delayed ring or no ring For the system administration extensions 10 and 11 you can view and change the line ringing setting of extensions From each extension you can also view the current line ringing settings of the phone but you cannot change them To view and ch
46. setting from the existing button e This function is only supported on a button that includes lights The green LED will match whether the function is on or Off e Not supported on ETR6 and 1403 phones To create an absent message button ETR 18D ETR 34D Phone 1 Do one of the following depending on whether you want to change the button programming of the extension or of another extension To program the extension To program another extension 1 At the phone press Feature 00 1 At one of the system administration telephones extension 10 and 11 press Feature OO followed by two presses of 2 Program Extension is shown on the Intercom 1 and one press of Intercom 2 Centralized display Programming is shown on the display 3 Press the button that you want to edit or 2 At the Extension prompt enter the number of the extension enter from 03 to 80 or press the corresponding line appearance button 3 Enter from 03 to 80 to select the line button you want to edit or directly press the corresponding line appearance button directly 4 The current setting of that button is displayed 3 Dial FEATURE 28 4 The current setting of the button will now be set to Absent Message e Exit programming by pressing Feature OO You can also exit programming mode by lifting the handset then place it back in the cradle To create an absent message button 1408 1416 Phone 1 Do one of the following depending on whether you want to change the
47. speed dials 59 e Toll Call Prefix 44 Use this feature to indicate whether users must dial a O for operator assisted calls or 1 for direct dial calls before the area code to make a long distance call or just the area code and number PARTNER Phone Administration Page 34 IP Office PARTNER Version Issue 1b 22 February 2010 Dialing Restrictions and Permissions 4 1 Allowed Number List Use this feature to specify telephone numbers that extensions associated with the list 36 can then dial regardless of other dialing restrictions You can create up to eight allowed number lists each containing up to 10 telephone numbers For example if you restrict an entire category of calls through a Disallowed Phone Number List 37 gt you can permit calls to a specific number in that category by placing that number in an allowed number list e WARNING If you are restricting an extension from placing long distance calls do not place numbers beginning with a 0 on an Allowed Phone Number List for the extension Once a user is active on an operator assisted call the user can avoid dialing restrictions by asking the operator to dial restricted numbers e An allowed phone number can be up to 12 digits long and may include O to 9 or a wildcard character to represent any digit e For specific telephone numbers enter the number exactly as you would dial it To restrict dialing numbers in an entire area code enter that area code exactly as yo
48. the phone idle press Feature O O 2 Select a speed dial by pressing Feature and dialing three digits between 600 to 699 e If a number is assigned already to the code the number appears on the display e If no number is assigned to the code the word Blank is shown on the telephone display 2 To enter a number dial the digits For example to program 555 4757 press 5554757 Any existing number is overwritten Function Press to insert Character Description Inserts a 1 5 second pause R_ Senda hook switch flash signal Stop CONFERENCE Stop dialing e Additionally adding a at the start of a speed dial will indicate that speed dial as a marked system speed dial When used marked system speed dials override dialing restrictions The is not dialed as part of the number If a is required to be dialed at the start of the marked system speed dial number enter 3 To remove a stored speed dial number press MI C HFAI once e Exit programming by pressing Feature OO You can also exit programming mode by lifting the handset then place it back in the cradle To program a system speed dial entry 1408 1416 Phone 1 At extension 10 or 11 press Admin 2 Use the a up or down arrow buttons to scroll the display to Telephone Programming When displayed press Select 3 Use the d amp up or down arrow buttons to scroll the display to System Speed Dial When displayed press Select 4 At the Code prompt enter 60
49. to change Alternatively Centralized Programming When displayed press Select e Use the d up or down arrows to At the Extension prompt enter the extension that you want to scroll to Telephone Programming configure Press Select Use the d up or down arrow buttons to scroll the display to e At the Button prompt press the Button Programming When displayed press Select button to edit or enter from 03 to 80 or press the corresponding line appearance button directly At the Button prompt enter from 03 to 80 or press the corresponding line appearance button directly 2 The current setting of that button is displayed 3 Press Program and either dial 41 or use the d amp up or down arrow buttons to scroll the display to Contact Closure 1 and press Select 4 The current setting of the button will now be set to Contact Closure 1 e Exit programming by pressing PHONE EXIT Alternatively use the Back button to move to another menu PARTNER Phone Administration Page 131 IP Office PARTNER Version Issue 1b 22 February 2010 14 16 Contact Closure 2 A button set to this function allows the user to operate the system s contact closure 2 53 gt connection The user must be a member of the contact closure group 53 e If an extension already has a button set to this function creating another button with this function will automatically clear the setting from the existing button e To access this function withou
50. transfer return extension if it is not answered until the transfer originator hangs up A ring is calculated to be 5 seconds long If you program Hunt Group Extensions 92 make sure this setting is four or more rings This setting allows the call to continue hunting to other group extensions if it is not answered by the first group extension where it rings One ring is approximately 5 seconds To change the number of times transferred calls ring before returning ETR 18D 34D 1 At a system administration extension 10 and 11 with the phone idle press Feature O O followed by two presses 2 3 of Intercom 1 System Administration is shown on the display Dial 105 The phone displays Transfer Return Enter a setting 0 9 4 is the default setting Exit programming by pressing Feature 00 You can also exit programming mode by lifting the handset then place it back in the cradle To change the number of times transferred calls ring before returning 1408 1416 Phone 1 2 At either of the system administration telephones extensions 10 and 11 with the phone idle press Admin Use the a Up or down arrow buttons to scroll the display to System Administration When displayed press Select Use the d amp up or down arrow buttons to scroll the display to System Parameters When displayed press Select e Alternatively dial and the same code as used by ETR phones for system administration 7 gt Use the dt up
51. use the left or right arrow icons to toggle through the settings or Default to return to the default setting not assigned 9 Press the d up or down arrow buttons to view the setting of another extension if required e Exit programming by pressing PHONE EXIT Alternatively use the Back button to move to another menu PARTNER Phone Administration Page 53 IP Office PARTNER Version Issue 1b 22 February 2010 6 2 2 Contact Closure Operation Type Each of the two contact closures when activated can be activated for 1 3 or 5 seconds or toggled For example if a contact closure that controls a door lock is set to 5 seconds on the door lock is released for 5 seconds when a user activates that contact closure If the contact closure is set to toggle the contact closure must be activated and deactivated by separate user actions For example one user can activate the contact closure and another user can deactivate it To specify the operation for a contact closure ETR 18D 34D 1 At a system administration extension 10 and 11 with the phone idle press Feature O O followed by two presses of Intercom 1 System Administration is shown on the display Dial 613 The phone displays Type Contact Close Enter the number for contact closure 1 or 2 The display shows the current setting for that contact closure Enter the value for the action required e 1 1 Second on e 2 3 Seconds on the default setting e 3 5
52. users in the night service group 93 ring immediately regardless of their normal line ringing settings Night service is useful if you want phones to ring after regular business hours For example although Shipping Department workers do not answer calls directly during the day you want them to answer incoming calls after hours e You must program a Night Service Button on the system telephone at extension 10 e Program Night Service on a button with lights This feature is not supported on a button without lights e Dialing restrictions for extensions not in the Night Service Group remain the same as during normal daytime operation e If you reassign the Night Service Button it is removed from the button where it was previously assigned e If you program a System Password 43 you must enter the password when turning Night Service on or off In addition when Night Service is on users in the Night Service Group can dial only numbers on the Emergency Phone Number List 40 gt and marked system speed dial numbers without entering the System Password Night Service with a System Password is useful for controlling unauthorized use of phones after hours e If you have a voice messaging system VMS Hunt Schedule 87 determines when outside calls should ring voicemail The status of the Night Service Button at extension 10 tells the voice messaging system to operate in day or night mode e The Night Service Button returns to the status on off i
53. with the phone idle press Feature O O followed by two presses of Intercom 1 System Administration is shown on the display 2 Dial 109 The phone displays Outside Conf Denial 3 Press a digit to display the appropriate value e 1 Allow conference calls with multiple outside parties the default setting e 2 Disallow conference calls with two outside parties e Exit programming by pressing Feature OO You can also exit programming mode by lifting the handset then place it back in the cradle To allow or disallow conferences with two outside parties 1408 1416 Phone 1 At either of the system administration telephones extensions 10 and 11 with the phone idle press Admin 2 Use the ad up or down arrow buttons to scroll the display to System Administration When displayed press Select 3 Use the d Up or down arrow buttons to scroll the display to Extensions When displayed press Select e Alternatively dial and the same code as used by ETR phones for system administration 7 gt 4 Use the up or down arrow buttons to scroll the display to Outside Conf Denial When displayed press Select 5 The current setting is displayed 6 Press either 1 or 2 Alternatively use the left or right arrow icons to toggle through the settings or Default to return to the default setting e 1 Allow conference calls with multiple outside parties the default setting e 2 Disallow conference calls with two outside parties
54. 0 10 Voicemail All IP Office PARTNER Version systems have VMS Voicemail Mail Services available by default User Voicemail Operation When a call goes to a user s VMS Cover the user s voicemail mailbox is used to take a message for the user This is used for calls dialed to the user s extension number including DID calls or incoming calls on a line where the extension is set as the line coverage extension 23 gt for that line e VMS Cover On Off 83 gt Set whether voicemail is used to cover unanswered calls to an extension e VMS Coverage Rings 84 gt Set the voicemail coverage delay for calls to an extension User Admin Voicemail Password Users can set a password for their voicemail This password can be reset by Admin e Voicemail Password 85 gt Line Auto Attendant Operation When a call goes to a line s VMS cover the voicemail system s auto attendant is used to take let the caller select a call destination e VMS Hunt Schedule 87 gt Set whether and when a line should route its calls to the voicemail auto attendant service if not answered within the VMS Hunt Delay time e VMS Hunt Delay 8 Set the number of rings for an external line before the call goes to the voicemail auto attendant if scheduled PARTNER Phone Administration Page 82 IP Office PARTNER Version Issue 1b 22 February 2010 Voicemail 10 1 VMS Cover On Off You can use the processes below to switch on or off the use of voicemail coverage for a
55. 0 to 699 to select the speed dial entry to edit 5 The current setting of the speed dial entry is displayed 6 Enter the external number and press Enter Press Clear to remove any existing number The following keys can be used to enter special dialing commands Function Press to insert Character Description Inserts a 1 5 second pause R_ Senda hook switch flash signal Stop CONFERENCE Stop dialing e Additionally adding a at the start of a speed dial will indicate that speed dial as a marked system speed dial When used marked system speed dials override dialing restrictions The is not dialed as part of the number If a is required to be dialed at the start of the marked system speed dial number enter e Exit programming by pressing PHONE EXIT Alternatively use the Back button to move to another menu PARTNER Phone Administration Page 60 IP Office PARTNER Version Issue 1b 22 February 2010 Speed Dials System Speed Dials 7 2 Personal Speed Dials Each extension can have 20 personal speed dials configured e To specify a system speed dial when making a call press FEATURE followed by the speed dial code between 600 to 699 e For users configured for remote call forwarding 42 gt or cell phone connect mobile twinning a personal speed dial is used to set the destination for forwarded calls To edit an extension s personal speed dials ETR 18D 34D 1 Do one of the following depending on whether you wan
56. 10 or 11 press Admin 2 Press the programmable button you Use the d amp up or down arrow buttons to scroll the display to want to change Alternatively Centralized Programming When displayed press Select e Use the d up or down arrows to At the Extension prompt enter the extension that you want to scroll to Telephone Programming configure Press Select Use the d up or down arrow buttons to scroll the display to e At the Button prompt press the Button Programming When displayed press Select button to edit or enter from 03 to 80 or press the corresponding line appearance button directly At the Button prompt enter from 03 to 80 or press the corresponding line appearance button directly 2 The current setting of that button is displayed 3 Press Program and either dial 15 or use the d up or down arrow buttons to scroll the display to VMS Cover and press Select 4 The current setting of the button will now be set to VMS Cover e Exit programming by pressing PHONE EXIT Alternatively use the Back button to move to another menu PARTNER Phone Administration Page 147 IP Office PARTNER Version Issue 1b 22 February 2010 14 32 Voice Mailbox Transfer A button set to this function allows the user to transfer their current call to an extension s mailbox After pressing the button the current call is put on hold and the user can then enter the target extension number to indicate the mailbox required
57. 22 February 2010 Category Setting Access Type Code ay Toll Call Prefix 44 System Administration Speed Dials Personal Speed Dial 61 Centralized Programming Telephone Programming 80 99 System Speed Dials 59 gt Telephone Programming extensions 10 and 11 only 1600 699 Privacy 76 Extension Name 7 Centralized Programming Telephone Programming Button Programming Display Language 6 System Administration Bo Call Waiting 70 Intercom Dial Tone 7 External Hotline 7 gt Bo Remote Call Forward Account aa Forced Act Code List 7 System Administration 409 Voicemail VMS Cover VMS Coverage Rings Reset Voice Mail Pwd 3 VMS Hunt Delay 2 VMS Hunt Schedule s gt Extension Settings Cali coverage nas system Adriann o O E T zs Ringing on Transfere System Administration o Copy Settings system Adminstration 88 Remote Admin Password 18 System Administration fso System Defaultish System Administration oes O E aa Ring Settings PARTNER Phone Administration Page 8 IP Office PARTNER Version Issue 1b 22 February 2010 Overview Programming Functions 1 2 Programmable Buttons All ETR and 1400 Series phones have various numbers of buttons to which functions can be assigned For some phones add
58. 25 14 10 Caller ID INSP Ct eeeceeccceeeeeeeeeeseeeeeeeeeeeeeeees 126 1411 Caller ID O0 vcsceee chet eee eet saeco etianicedee 127 14 12 Caller ID Name Display cccccccssssssseeeeeeeeeeees 128 1413 Calinog Grou eana seed nus chases peewee 129 14 14 Conference DrOp ccccceeseeeccceceeeeessseeesseeeeeeeeenees 130 14 15 Contact Closure 1 0 ceeeeeeeccceeeeeeeeeseeeeeeeeeeeeeeeees 131 14 16 Contact Closure 2 ccccceeecccccecceeeeessaeeeeeeeeeeeeeees 132 14 17 Do NOt DISIUID cctncasctcntiai i ee Ree eis 133 1448 HOU Dili tesa oe ec is 134 AAO HUNANO UD eieren TEP 135 14 20 Idle Line PICKUP siisie nnn aa a 136 14 21 Last Number Redial ccccccsssseeeeeeseeseeeeeeeeeens 137 14 22 Loudspeaker Page sscceeeeeeeecceeesseeeeeeeeeeeees 138 14 23 NIQIIES CIV ICE cicctend ciaceset snore sh ee dso cec theaters 139 14 24 Pickup GrOUD ccecccccecceseeseeeeeeeeeeeeeeeeaeaeeneeeeeeeeeees 140 Page 3 Issue 1b 22 February 2010 14 25 PLiVACY cccccccseceesecsesecsessesecsesecsesersecsesststsetetsesetseeeess 141 1420 RCC ssetecentansdt ha tatectete a een sete eke 142 14 27 Saved Number Redial ccc cceeceeeeeeeeseeeeeeees 143 14 28 Simultaneous PaQe ccccceeeesseeeeeeeeeesaeeeeeeeeeneas 144 14 29 Station HOCK asics secrete Viet a T 145 14 30 Station UNOKA 146 14 31 VMS COVES ceccccccccccccseeeceseeeeeesseeeeeeesuueueeuueaeueess 147 14 32 Voice Mailbox Transter
59. 250 0350 cO eS MENU Intercom Buttons PARTNER Phone Administration Page 12 IP Office PARTNER Version Issue 1b 22 February 2010 Overview Programmable Buttons 1416 Phone Line Programmable Buttons 14 with lights Intercom Buttons PARTNER Phone Administration Page 13 IP Office PARTNER Version Issue 1b 22 February 2010 1 3 ETR Phone Programming Overlays When an ETR 18D or ETR 34 D phone is put into one of the programming modes several of the keys perform different functions in some procedures The diagrams below indicate those different functions Programming Overlay for ETR 18D Phones Next Next m Procedure ltem w p Data l Ma Remove 7 Prev Prey Prey a tem Data Enter 7 B Message PARTNER Phone Administration Page 14 IP Office PARTNER Version Issue 1b 22 February 2010 Programming Overlay for ETR 34D Phones Next Next i Procedure a item Prev Prev Procedure ltem a r gt gt l y4 JL PARTNER Phone Administration IP Office PARTNER Version r 1 o Overview ETR Phone Programming Overlays Page 15 Issue 1b 22 February 2010 1 4 1408 1416 Programming Menus The following diagrams summarize the Admin menu options provided on 1408 and 1416 phones System Administration Menu The System Administration menu option is only shown on extensions 10 and 11 12 30 Wed 3 56pm x10 Featu
60. 3 Local intercom and local only Exit programming by pressing Feature 00 You can also exit programming mode by lifting the handset then place it back in the cradle To set the types of outgoing calls that can be made by an extension 1408 1416 Phone L 2 At either of the system administration telephones extensions 10 and 11 with the phone idle press Admin Use the d amp up or down arrow buttons to scroll the display to System Administration When displayed press Select Use the d up or down arrow buttons to scroll the display to Restrictions Permissions When displayed press Select e Alternatively dial and the same code as used by ETR phones for system administration 7 gt Use the d up or down arrow buttons to scroll the display to Outgoing Call Restr When displayed press Select At the Extension prompt enter the extension you want to edit The current setting is displayed Enter 1 2 or 3 Alternatively use the left or right arrow icons to toggle the settings or Default to return to the default setting e 1 No Restriction can make toll local and intercom calls this is the default setting e 2 Inside intercom only e 3 Local intercom and local only Exit programming by pressing PHONE EXIT Alternatively use the Back button to move to another menu PARTNER Phone Administration Page 41 IP Office PARTNER Version Issue 1b 22 February 2010 4 7 Allow Remote Call
61. 3 At the Shutdown Save All prompt press Enter 14 gt 4 When the system has completely shutdown the phone display will be blank The LED 1s on the front of the phone system will alternately flash red orange and the CPU LED on the rear of the phone system will flash orange 5 Power to the system can now be switched off To shutdown the system 1408 1416 Phone 1 At either of the system administration telephones extensions 10 and 11 with the phone idle press Admin 2 Use the d up or down arrow buttons to scroll the display to System Administration When displayed press Select 3 Dial 729 4 At the Shutdown Save All prompt press Proceed 5 When the system has completely shutdown the phone display will be blank The LED 1s on the front of the phone system will alternately flash red orange and the CPU LED on the rear of the phone system will flash orange 6 Power to the system can now be switched off PARTNER Phone Administration Page 159 IP Office PARTNER Version Issue 1b 22 February 2010 15 10 System Upgrade In order to upgrade the software being used by the phone system your maintain may provide the new software on an SD card This process can be used to copy that software to the SD card used by the system This process copies the software files in the system primary folder on an SD card inserted into the system s Optional SD card slot to the same folder on the SD card in the system s System SD card slot Th
62. 3 Enter from 03 to 80 to select the line button you want to edit or directly press the corresponding line appearance button directly 4 The current setting of that button is displayed 3 Dial FEATURE 17 4 The current setting of the button will now be set to Caller ID Inspect e Exit programming by pressing Feature OO You can also exit programming mode by lifting the handset then place it back in the cradle To create a caller I D inspect button 1408 1416 Phone 1 Do one of the following depending on whether you want to change the button programming of the extension or of another extension To program the extension To program another extension 1 At the extension press Admin At extension 10 or 11 press Admin 2 Press the programmable button you Use the d amp up or down arrow buttons to scroll the display to want to change Alternatively Centralized Programming When displayed press Select e Use the d up or down arrows to At the Extension prompt enter the extension that you want to scroll to Telephone Programming configure Press Select Use the d up or down arrow buttons to scroll the display to e At the Button prompt press the Button Programming When displayed press Select button to edit or enter from 03 to 80 or press the corresponding line appearance button directly At the Button prompt enter from 03 to 80 or press the corresponding line appearance button directly 2 The current setti
63. 34D L Oo a A W N At a system administration extension 10 and 11 with the phone idle press Feature O O followed by two presses of Intercom 1 System Administration is shown on the display Dial 301 The phone displays Line Assignment At the Extension prompt enter the extension you want to edit At the Line prompt enter the line number The current setting is displayed Enter 1 or 2 e 1 Assigned The line is already assigned to a button on the extension Changing the setting to not assigned will remove the line from the line appearance e 2 Not assigned The line is not assigned to a button on the extension Changing the setting to assigned will add the line to the next button after lines already assigned to buttons on the extension Exit programming by pressing Feature 00 You can also exit programming mode by lifting the handset then place it back in the cradle To change the line assignment for an extension 1408 1416 Phone 1 2 oN OO WN A At either of the system administration telephones extensions 10 and 11 with the phone idle press Admin Use the d amp up or down arrow buttons to scroll the display to System Administration When displayed press Select Use the d up or down arrow buttons to scroll the display to Extensions When displayed press Select e Alternatively dial and the same code as used by ETR phones for system administration 7 gt Use the d amp up or d
64. 408 1416 Phone 1 At either of the system administration telephones extensions 10 and 11 with the phone idle press Admin 2 Use the a up or down arrow buttons to scroll the display to System Administration When displayed press Select 3 Use the d up or down arrow buttons to scroll the display to System Parameters When displayed press Select e Alternatively dial and the same code as used by ETR phones for system administration 7 gt 4 Use the up or down arrow buttons to scroll the display to Hold Timer When displayed press Select 5 The current setting is displayed 6 Enter then option required O off to 9 Alternatively use the left or right arrow icons to toggle the settings or Default to return to the default setting 5 O Not Active 3 30 seconds 6 90 seconds 9 180 seconds 1 10 seconds 4 45 seconds 7 120 seconds 2 20 seconds 5 60 seconds 8 150 seconds the default setting e Exit programming by pressing PHONE EXIT Alternatively use the Back button to move to another menu PARTNER Phone Administration Page 108 IP Office PARTNER Version Issue 1b 22 February 2010 Holding Calls Hold Recall Time 13 2 Music on Hold When music on hold is activated and available a caller on hold hears the hold music connected to the system To change the setting of the music on hold ETR 18D 34D 1 At a system administration extension 10 and 11 with the phone idle press Feature O O fo
65. 55 Name 67 External Call Prefix 44 External Hotline 72 F Fax Machine Extension 56 Forced Account Code 78 Code List 79 Entry 80 Forwarding 42 123 Functions Button Programming 112 System Programming 7 G Group 90 Call Distribution 24 Calling 129 Calling Group 91 Page 163 Issue 1b 22 February 2010 Group 90 Contact Closure 53 Hunt 135 Hunt Group 92 Night Service 93 Pickup 95 140 H Hold Recall Time 108 Hot Dial 134 Hotline External 72 Internal 74 Hunt Delay 86 Hunt Group 92 Button 135 Hunt Schedule 87 l Idle Line Pickup 136 Immediate ring 102 Intercom Dial Tone 71 IP Office Manager 152 L Language 69 Last Number Redial 137 Line Active Line Pickup 117 Idle Line Pickup 136 Line Pickup Active 117 Idle 136 Line Ringing 102 Lines 20 Automatic Line Selection 26 Button Assignment 22 Line Coverage Extension 23 Number of Lines 21 List Account Codes 79 Allowed Numbers 35 Disallowed Numbers 37 Emergency Phone Numbers 40 Lock 145 Log Caller ID 47 Loudspeaker Extension 55 Loudspeaker Page 138 M Mailbox Transfer 148 Maintenance 159 Manager 152 Manual Backup 154 Menus 16 Mobile Twinning 123 Music on Hold 109 N Name 67 Name Display 128 Network Time Synchronization 30 Night Service Button 94 139 Group 93 No ring 102 Number Account Code 79 PARTNER Phone Administration IP Office PARTNER Version Emergency 40 Number of Lines 21 Numbers Allowed 35 Disallowed 37 O Optional SD 159 Outgoing Ca
66. 707 376933 Web http marketingtools avaya com knowledgebase PARTNER Phone Administration Page 168 IP Office PARTNER Version Issue 1b 22 February 2010
67. ARTNER Version Issue 1b 22 February 2010 Button Programming Auto Dial Other 14 7 Call Coverage A button set to this function allows the user to switch call coverage for their extension on or off The button settings include the extension number of the extension providing coverage When on calls to the user that ring unanswered for the user s number of coverage rings 100 then also start ringing at the call coverage extensions e When on a call to the extension that ring unanswered for the extension s Call Coverage Rings 100 setting will also Start alerting on the covering extension specified by the button e If an extension already has a button set to this function creating another button with this function will automatically clear the setting from the existing button e This function does not require a button that includes lights However if set on a button with lights the green LED will match whether the function is on or off e Programming the destination and or the originator onto the call coverage button is optional To create a call coverage button ETR 18D ETR 34D Phone 1 Do one of the following depending on whether you want to change the button programming of the extension or of another extension To program the extension To program another extension 1 At the phone press Feature OO 1 At one of the system administration telephones extension 10 and 11 press Feature OO followed by two presses of 2 Program Exten
68. At the phone press Feature OO 1 At one of the system administration telephones extension 10 f l and 11 press Feature OO followed by two presses of 2 Program Extension is shown on the Intercom 1 and one press of Intercom 2 Centralized display Programming is shown on the display 3 Press the button that you want to edit or 2 At the Extension prompt enter the number of the extension enter from 03 to 80 or press the corresponding line appearance button 3 Enter from 03 to 80 to select the line button you want to edit or directly press the corresponding line appearance button directly 4 The current setting of that button is displayed 3 Press Intercom 1 4 Enter the hunt group 92 gt number for the button 771 to 776 e A page call to the hunt group members can be selected by adding a in front of the hunt group number 5 The current setting of the button will now be Hunt Group e Exit programming by pressing Feature OO You can also exit programming mode by lifting the handset then place it back in the cradle To create an hunt group button 1408 1416 Phone 1 Do one of the following depending on whether you want to change the button programming of the extension or of another extension To program the extension To program another extension 1 At the extension press Admin At extension 10 or 11 press Admin 2 Press the programmable button you Use the d amp up or down arrow buttons to scroll the display to want to
69. Dial Feature 01 4 The current setting of the button will now be set to Do Not Disturb e Exit programming by pressing Feature OO You can also exit programming mode by lifting the handset then place it back in the cradle To create a do not disturb button 1408 1416 Phone 1 Do one of the following depending on whether you want to change the button programming of the extension or of another extension To program the extension To program another extension 1 At the extension press Admin At extension 10 or 11 press Admin 2 Press the programmable button you Use the d amp up or down arrow buttons to scroll the display to want to change Alternatively Centralized Programming When displayed press Select e Use the d up or down arrows to At the Extension prompt enter the extension that you want to scroll to Telephone Programming configure Press Select Use the d up or down arrow buttons to scroll the display to e At the Button prompt press the Button Programming When displayed press Select button to edit or enter from 03 to 80 or press the corresponding line appearance button directly At the Button prompt enter from 03 to 80 or press the corresponding line appearance button directly 2 The current setting of that button is displayed 3 Press Program and either dial 01 or use the d up or down arrow buttons to scroll the display to Do Not Disturb and press Select 4 The current setting of the bu
70. Ee 2 2abcasc 3 defer a smic e sak mnoo Ea 7 masos e aww o ewoewnz of ospace E e Do not use punctuation characters such as _ and in the name Start the name with an alphabetic character Note that the name is case sensitive and must be unique French and Spanish languages do not offer accented characters 3 To remove the current name press Clear e Exit programming by pressing PHONE EXIT Alternatively use the Back button to move to another menu PARTNER Phone Administration Page 68 IP Office PARTNER Version Issue 1b 22 February 2010 Extension Settings Extension Name 8 2 Display Language Use this feature to change the language used for messages that appear on telephone display The language is set for each extension so telephones in the same system can display different languages To change the display language for an extension ETR 18D 34D 1 At a system administration extension 10 and 11 with the phone idle press Feature O O followed by two presses of Intercom 1 System Administration is shown on the display 2 Dial 303 The phone displays Display Language 3 At the Extension prompt enter the extension number that you want to set the language for The current display language is shown 4 To change the display language press the appropriate number e 1 English the default setting e 2 Spanish e 3 French e Exit programming by pressing Feature OO You can
71. If you do not select a button when enabling night service it will be automatically assigned to the first button after any line appearances assigned to the extension e Exit programming by pressing PHONE EXIT Alternatively use the Back button to move to another menu PARTNER Phone Administration Page 139 IP Office PARTNER Version Issue 1b 22 February 2010 14 24 Pickup Group A button set to this function allows the user to answer a call being presented to any extension that is a member of the pickup group 95 gt configured for the button e If an extension already has a button set to this function and target creating another button with this function to the same target will automatically clear the setting from the existing button e To access this function without a programmable button press Intercom 1 or Intercom 2 and then dial 661 to 664 for the group from which to pickup the call e When there are multiple calls ringing the members of a pickup group the longest ringing call is picked up To create a pickup group button ETR 18D ETR 34D Phone 1 Do one of the following depending on whether you want to change the button programming of the extension or of another extension To program the extension To program another extension 1 At the phone press Feature OO 1 At one of the system administration telephones extension 10 f l and 11 press Feature OO followed by two presses of 2 Program Extension is shown on the Intercom 1
72. Intercom 1 System Administration is shown on the display 2 Dial 323 The phone displays Ring Pattern 3 At the Extension prompt enter the number of the extension to be programmed 4 At the Pattern prompt enter a ringing pattern number 1 to 8 1 is the default setting e Exit programming by pressing Feature OO You can also exit programming mode by lifting the handset then place it back in the cradle To set an extension s personal ringing pattern 1408 1416 Phone 1 At either of the system administration telephones extensions 10 and 11 with the phone idle press Admin 2 Use the a up or down arrow buttons to scroll the display to System Administration When displayed press Select 3 Use the d Up or down arrow buttons to scroll the display to Extensions When displayed press Select e Alternatively dial and the same code as used by ETR phones for system administration 7 gt 4 Use the up or down arrow buttons to scroll the display to Ring Pattern When displayed press Select 5 At the Extension prompt enter the extension you want to edit 6 The current setting is displayed 7 Enter 1 to 8 Alternatively use the left or right amp arrow icons to toggle through the settings or Default to return to the default setting Pattern 1 8 Use the up or down arrow buttons to select another extension to adjust if required e Exit programming by pressing PHONE EXIT Alternatively use the Back button to move to anot
73. Log All Calls feature is useful when a user needs information for all calls received in the system For example a supervisor could use the log for quality assurance by contacting callers and inquiring about the customer s satisfaction with the results of the call e To view the caller ID call log the user s extension must be programmed with a Caller ID Log 127 button with lights this feature is not Supported on a button without lights e Transfer Return calls that are answered at the return extension are not logged even if Caller ID Log All Calls is set to active To set extension to log answered calls ETR 18D 34D 1 At a system administration extension 10 and 11 with the phone idle press Feature O O followed by two presses of Intercom 1 System Administration is shown on the display 2 Dial 317 318 or 319 for the lst 2nd or 3rd extension respectively 3 Enter the number of the extension to be programmed e Exit programming by pressing Feature OO You can also exit programming mode by lifting the handset then place it back in the cradle To set extension to log answered calls 1408 1416 Phone 1 At either of the system administration telephones extensions 10 and 11 with the phone idle press Admin 2 Use the up or down arrow buttons to scroll the display to System Administration When displayed press Select 3 Use the d up or down arrow buttons to scroll the display to Extensions When displayed press Select
74. O 1 At one of the system administration telephones extension 10 f l and 11 press Feature OO followed by two presses of 2 Program Extension is shown on the Intercom 1 and one press of Intercom 2 Centralized display Programming is shown on the display 3 Press the button that you want to edit or 2 At the Extension prompt enter the number of the extension enter from 03 to 80 or press the corresponding line appearance button 3 Enter from 03 to 80 to select the line button you want to edit or directly press the corresponding line appearance button directly 4 The current setting of that button is displayed 3 Dial Feature 06 4 The current setting of the button will now be set to Conference Drop e Exit programming by pressing Feature OO You can also exit programming mode by lifting the handset then place it back in the cradle To create a conference drop button 1408 1416 Phone 1 Do one of the following depending on whether you want to change the button programming of the extension or of another extension To program the extension To program another extension 1 At the extension press Admin At extension 10 or 11 press Admin 2 Press the programmable button you Use the d amp up or down arrow buttons to scroll the display to want to change Alternatively Centralized Programming When displayed press Select e Use the d up or down arrows to At the Extension prompt enter the extension that you want to scroll t
75. O You can also exit programming mode by lifting the handset then place it back in the cradle To create an account code entry button 1408 1416 Phone 1 Do one of the following depending on whether you want to change the button programming of the extension or of another extension To program the extension To program another extension 1 At the extension press Admin At extension 10 or 11 press Admin 2 Press the programmable button you Use the d amp up or down arrow buttons to scroll the display to want to change Alternatively Centralized Programming When displayed press Select e Use the d up or down arrows to At the Extension prompt enter the extension that you want to scroll to Telephone Programming configure Press Select Use the d up or down arrow buttons to scroll the display to e At the Button prompt press the Button Programming When displayed press Select button to edit or enter from 03 to 80 or press the corresponding line appearance button directly At the Button prompt enter from 03 to 80 or press the corresponding line appearance button directly 2 The current setting of that button is displayed 4 Press Program and either dial 12 or use the d amp up or down arrow buttons to scroll the display to Account Code Entry and press Select 5 The current setting of the button will now be set to Account Code Entry e Exit programming by pressing PHONE EXIT Alternatively use the Back
76. ONFERENCE Stop dialing 8 Use the d amp up or down arrow buttons to select another extension to adjust if required e Exit programming by pressing PHONE EXIT Alternatively use the Back button to move to another menu PARTNER Phone Administration Page 73 IP Office PARTNER Version Issue 1b 22 February 2010 8 6 Internal Hotline Use this feature to identify an internal hotline extension and its alert extension When a user lifts the handset of the hotline telephone the alert extension rings You can set up several hotline and alert extension pairs The alert extension can be the same or different for multiple hotline extensions Use a single line telephone as the hotline telephone since this feature makes use only of the telephone s intercom The alert extension can be any type of telephone or it can be the loudspeaker paging system so the hotline telephone can be used to make announcements over the loudspeaker For example a supermarket installs a hotline telephone at its meat counter When a customer uses the hotline telephone the butcher s telephone rings If the loudspeaker paging system is programmed as the alert extension a sales clerk could request a price check over the loudspeaker simply by lifting the handset of the hotline telephone e The same extension cannot be assigned as an internal hotline extension 74 gt and a door phone extension Assigning a door phone extension as an internal hotline extension cancel
77. OR CREDIT Avaya grants End User a license within the scope of the license types described below The applicable number of licenses and units of capacity for which the license is granted will be one 1 unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User Designated Processor means a single stand alone computing device Server means a Designated Processor that hosts a software application to be accessed by multiple users Software means the computer programs in object code originally licensed by Avaya and ultimately utilized by End User whether as stand alone Products or pre installed on Hardware Hardware means the standard hardware Products originally sold by Avaya and ultimately utilized by End User License Type s Designated System s License DS End User may install and use each copy of the Software on only one Designated Processor unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User Avaya may require the Designated Processor s to be identified by type serial number feature key location or other specific designation or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose Copyright Except where expressly stated otherwise the Product is protected by copyright and other laws respecting proprietary rights
78. P Office PARTNER Version Issue 1b 22 February 2010 Auxiliary Equipment Doorphone Programming 6 2 Contact Closures The system supports connection to two contact closure devices They can be used to control devices such as an electronic door lock Program the following features to enable the use of a contact closure e Contact Closure Group 53 gt Use this feature to specify which system extensions can activate each contact closure e Contact Closure Operation Type 54 Use this feature to specify how long the Contact Closures remain active when they are activated Other Functions e Contact Closure Button 13 Extensions with programmable buttons can have buttons assigned to operate the contact closures 6 2 1 Contact Closure Group Before a user can activate a contact closure you must assign the user s extension to the contact closure group for that contact closure e If a contact closure is used to control a door lock and a doorphone is also installed at that door you may also want to assign the extensions in the contact closure group to also be the doorphone alert extensions 52 gt for that doorphone e Users in the group can active the contact closure using a Contact Closure 13 button To assign extensions to a Contact Closure Group ETR 18D 34D 1 At a system administration extension 10 and 11 with the phone idle press Feature O O followed by two presses of Intercom 1 System Administration is shown on the di
79. RTNER Version Issue 1b 22 February 2010 Extension Settings 8 1 Extension Name You can assign a name to an extension up to 15 characters long Then when that extension is used to make an intercom group or transferred call the name appears on the system display telephone receiving the call Similarly users receiving a transfer return call see the name of the person assigned to the extension that did not answer the transferred call To assign a name to an extension ETR 18D 34D 1 Do one of the following depending on whether you want to change the button programming of the extension or of another extension To program the extension To program another extension 1 At the phone press Feature 00 1 At one of the system administration telephones extension 10 and 11 press Feature OO followed by two presses of 2 Program Extension is shown on the Intercom 1 and one press of Intercom 2 Centralized display Programming is shown on the display 2 At the Extension prompt enter the number of the extension 2 Press Intercom 1 3 Enter the extension name e Enter a character by pressing the indicated button until that character is displayed If you pause more than 1 second after press a button the cursor will move onto the next space SA sasora mI abeasc_ B B efDEF a smic a kUKL GmnoMNO E 7 masos e aww o ewoewnz of ospace E e Do not use punctuation characters such as _ an
80. When displayed press Select button to edit or enter from 03 to 80 or press the corresponding line appearance button directly At the Button prompt enter from 03 to 80 or press the corresponding line appearance button directly 2 The current setting of that button is displayed 3 Press Program and either dial 22 or use the d up or down arrow buttons to scroll the display to Station Unlock and press Select 4 The current setting of the button will now be set to Station Unlock e Exit programming by pressing PHONE EXIT Alternatively use the Back button to move to another menu PARTNER Phone Administration Page 146 IP Office PARTNER Version Issue 1b 22 February 2010 Button Programming Station Unlock 14 31 VMS Cover A button set to this function allows the user to switch use of voicemail coverage for their extension on or off When on calls to the extension are redirected to the extension s mailbox when they ring unanswered for the extension s VMS Coverage Rings 84 setting When off calls to the extension continue to ring at the extension until answered or the caller hangs up If the feature is programmed onto a button with lights the green LED will be on when the feature is active and off when the feature is inactive e f an extension already has a button set to this function creating another button with this function will automatically clear the setting from the existing button e To access this function
81. able on a per line basis from your local telephone company and connect Caller ID lines to the system e You receive both the caller s number and name on a two line display telephone while the call is ringing The TransTalk telephones only receive either the caller s number or the caller s name depending on the status of the Caller ID Name Display feature e Individuals with Call Waiting from the local telephone company do not receive Caller ID information for the second call e Not all calls on Caller ID lines are displayed This varies by local telephone company When Caller ID information is not captured the system date and day default appears instead e Caller ID is unavailable on T1 lines e The incoming telephone number replaces the system date and time display on system telephones for the duration of the call An out of area message appears if a call is being dialed from a region that does not support Caller ID A privacy message Priv appears if the caller has blocked transmission of Caller ID information e Any users who have access to Caller ID line s receive Caller ID information on their system display telephones or single line display telephones You can restrict users from viewing Caller ID information by using the following e For ringing calls you can block Caller ID from being displayed at specific extensions by restricting access to the Caller ID lines e For active calls you can activate Pr
82. ace it back in the cradle To change an extension s call waiting setting 1408 1416 Phone l Zi N OH OW A At either of the system administration telephones extensions 10 and 11 with the phone idle press Admin Use the d amp up or down arrow buttons to scroll the display to System Administration When displayed press Select Use the d up or down arrow buttons to scroll the display to Extensions When displayed press Select e Alternatively dial and the same code as used by ETR phones for system administration 7 gt Use the dt up or down arrow buttons to scroll the display to Call Waiting When displayed press Select At the Extension prompt enter the extension you want to edit The current setting is displayed Enter 1 or 2 Alternatively use the left or right arrow icons to toggle the settings or Default to return to the default setting e 1 Assigned e 2 Not Assigned the default setting Use the d amp up or down arrow buttons to select another extension to adjust if required Exit programming by pressing PHONE EXIT Alternatively use the Back button to move to another menu PARTNER Phone Administration Page 70 IP Office PARTNER Version Issue 1b 22 February 2010 Extension Settings Call Waiting 8 4 Intercom Dial Tone Use this feature to determine the type of dial tone the system provides at an extension It may be necessary to change this setting to Machine outside lin
83. al numbers Recall sends this timed signal over the telephone line to the local telephone company or PBX to which the system is connected Typically you use the Recall feature to access a PBX central office or Centrex feature such as Call Waiting Your local telephone company can tell you the correct setting for most Centrex systems the correct setting is 800 milliseconds You should change the default setting only under two conditions e If using the system Recall feature has no effect lengthen the time e If the system is connected to a PBX and Recall drops calls shorten the time To change the duration of the recall signal ETR 18D 34D 1 At a system administration extension 10 and 11 with the phone idle press Feature O O followed by two presses of Intercom 1 System Administration is shown on the display 2 Dial 107 The phone will display Recall Timer Duration 3 Enter two digits between 01 and 80 O1 is 25 milliseconds and 80 is 2000 milliseconds Each number from 01 to 80 increases the timer by 25 milliseconds Upon entry of the 2nd digit the recall timer is updated e Exit programming by pressing Feature OO You can also exit programming mode by lifting the handset then place it back in the cradle To change the duration of the recall signal 1408 1416 Phone 1 At either of the system administration telephones extensions 10 and 11 with the phone idle press Admin 2 Use the a up or down arrow buttons to scro
84. alert extension press next or previous until the extension number appears on the display then repeat Step 4 e Exit programming by pressing Feature OO You can also exit programming mode by lifting the handset then place it back in the cradle To set the doorphone alert extensions 1408 1416 Phone 1 At either of the system administration telephones extensions 10 and 11 with the phone idle press Admin 2 Use the a up or down arrow buttons to scroll the display to System Administration When displayed press Select 3 Use the d amp up or down arrow buttons to scroll the display to Auxiliary Equipment When displayed press Select e Alternatively dial and the same code as used by ETR phones for system administration 7 gt 4 Use the d up or down arrow buttons to scroll the display to Doorphone Alert Ext When displayed press Select 5 Enter the extension number for which you want to adjust alert settings 6 Select the doorphone alert setting for that extension by dialing 1 to 4 Alternatively use the left or right arrow icons to toggle through the settings or Clear to return to the default setting Value Setting No alert This is the default setting Doorphone 1 alert extension J oe Doorphone 2 alert extension aa Doorphone 1 and 2 alert extension e Exit programming by pressing PHONE EXIT Alternatively use the Back button to move to another menu PARTNER Phone Administration Page 52 I
85. allows the user to redirect all their calls to another number Extensions with Remote Call Forwarding 42 gt enabled can also forward calls externally by specifying a personal speed dial 61 as the destination e If an extension already has a button set to this function creating another button with this function will automatically clear the setting from the existing button e For analog lines and T1 lines without DID the extension must be the Line Coverage Extension 23 for that line e You can forward outside intercom transferred and voice signaled calls e You cannot forward group calls calls to doorphone alert extensions coverage calls transfer return calls and night service calls e The system will only forward calls on lines that have reliable disconnect For these lines Hold Disconnect Time 25 must be set to a value other than 00 No Detection e The extension must have an available line to forward the call to an outside number e The system uses the extension s Automatic Line Selection 26 gt to determine which line to use for the outgoing call e Extension s with Remote Call Forwarding 42 gt enabled can also forward calls externally by specifying a personal speed dial 61 80 to 99 as the destination e Specifying followed by a personal speed dial is used for cell phone connect mobile twinning This operates in the same way as remote call forwarding but rings at both the extension and the external number Use of cell
86. ange an extension s line ringing settings ETR 18D 34D 1 At one of the system administration telephones extension 10 and 11 press Feature OO followed by two presses of Intercom 1 and one press of Intercom 2 Centralized Programming is shown on the display 2 At the Extension prompt enter the number of the extension 3 Enter the number of the extension to be programmed 4 At the Button prompt enter from 03 to 80 to select the line button for which you want to view the line ringing setting 5 The display will show LINE RINGING and the current ring setting for the line on that button and the line number it represents in the form lt ring setting gt L lt line number gt e l Immediate ring e D Delayed ring 5 seconds delay e N Noring 6 To change the setting from its current value enter the button number again 7 To view the setting of another line button enter the number of that button e Exit programming by pressing Feature OO You can also exit programming mode by lifting the handset then place it back in the cradle To view and change an extension s line ringing settings 1408 1416 Phone 1 At extension 10 or 11 press Admin 2 Use the dt Up or down arrow buttons to scroll the display to Centralized Programming When displayed press Select 3 At the Extension prompt enter the extension that you want to configure 4 Use the d up or down arrow buttons to scroll the display to Line Ringing When displayed
87. ar the setting from the existing button To create a saved number redial button ETR 18D ETR 34D Phone 1 Do one of the following depending on whether you want to change the button programming of the extension or of another extension To program the extension To program another extension 1 At the phone press Feature 00 1 At one of the system administration telephones extension 10 i l and 11 press Feature OO followed by two presses of 2 Program Extension is shown on the Intercom 1 and one press of Intercom 2 Centralized display Programming is shown on the display 3 Press the button that you want to edit or 2 At the Extension prompt enter the number of the extension enter from 03 to 80 or press the corresponding line appearance button 3 Enter from 03 to 80 to select the line button you want to edit or directly press the corresponding line appearance button directly 4 The current setting of that button is displayed 3 Press FEATURE 04 4 The current setting of the button will now be set to Saved Number Redial e Exit programming by pressing Feature OO You can also exit programming mode by lifting the handset then place it back in the cradle To create a saved number redial button 1408 1416 Phone 1 Do one of the following depending on whether you want to change the button programming of the extension or of another extension To program the extension To program another extension 1 At the extension press Admin A
88. at you want to edit or 2 At the Extension prompt enter the number of the extension enter from 03 to 80 or press the corresponding line appearance button 3 Enter from 03 to 80 to select the line button you want to edit or directly press the corresponding line appearance button directly 4 The current setting of that button is displayed 3 Dial Feature 26 4 The current setting of the button will now be set to Hot Dial e Exit programming by pressing Feature OO You can also exit programming mode by lifting the handset then place it back in the cradle To create a hot dial button 1408 1416 Phone 1 Do one of the following depending on whether you want to change the button programming of the extension or of another extension To program the extension To program another extension 1 At the extension press Admin At extension 10 or 11 press Admin 2 Press the programmable button you Use the d amp up or down arrow buttons to scroll the display to want to change Alternatively Centralized Programming When displayed press Select e Use the d up or down arrows to At the Extension prompt enter the extension that you want to scroll to Telephone Programming configure Press Select Use the d up or down arrow buttons to scroll the display to e At the Button prompt press the Button Programming When displayed press Select button to edit or enter from 03 to 80 or press the corresponding line appearance button direct
89. ature O O followed by two presses of Intercom 1 System Administration is shown on the display 2 Dial 208 The phone displays Line Coverage Extension 3 At the Line prompt enter the desired line number O1 to 64 4 At the Extension prompt enter the covering extension for the line e Exit programming by pressing Feature OO You can also exit programming mode by lifting the handset then place it back in the cradle To set a covering extension for a line 1408 1416 Phone 1 At either of the system administration telephones extensions 10 and 11 with the phone idle press Admin 2 Use the ad up or down arrow buttons to scroll the display to System Administration When displayed press Select 3 Use the d Up or down arrow buttons to scroll the display to Lines When displayed press Select e Alternatively dial and the same code as used by ETR phones for system administration 7 gt 4 Use the up or down arrow buttons to scroll the display to Line Coverage Extension When displayed press Select 5 At the Line prompt enter the desired line number O1 to 64 6 At the Extension prompt enter the covering extension for the line Use the left or right arrow icons to toggle through the extensions Press Clear to remove to setting 7 Use the dt Up or down arrow buttons to select another line to adjust if required e Exit programming by pressing PHONE EXIT Alternatively use the Back button to move to another menu
90. ature OO followed by two presses of 2 Program Extension is shown on the Intercom 1 and one press of Intercom 2 Centralized display Programming is shown on the display 3 Press the button that you want to edit or 2 At the Extension prompt enter the number of the extension enter from 03 to 80 or press the corresponding line appearance button 3 Enter from 03 to 80 to select the line button you want to edit or directly press the corresponding line appearance button directly 4 The current setting of that button is displayed 3 Dial FEATURE 23 4 The current setting of the button will now be set to Caller 1D Log e Exit programming by pressing Feature OO You can also exit programming mode by lifting the handset then place it back in the cradle To create an absent message button 1408 1416 Phone 1 Do one of the following depending on whether you want to change the button programming of the extension or of another extension To program the extension To program another extension 1 At the extension press Admin At extension 10 or 11 press Admin 2 Press the programmable button you Use the d amp up or down arrow buttons to scroll the display to want to change Alternatively Centralized Programming When displayed press Select e Use the d up or down arrows to At the Extension prompt enter the extension that you want to scroll to Telephone Programming configure Press Select Use the d up or down arrow bu
91. ay 86 Hunt Delay 86 Hunt Schedule 87 Schedule 87 Voicemail On Off 147 PARTNER Phone Administration IP Office PARTNER Version Index Page 165 Issue 1b 22 February 2010 PARTNER Phone Administration Page 167 IP Office PARTNER Version Issue 1b 22 February 2010 Performance figures and data quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract The company reserves the right to make alterations or amendments to the detailed specifications at its discretion The publication of information in this document does not imply freedom from patent or other protective rights of Avaya or others Intellectual property related to this product including trademarks and registered to Lucent Technologies have been transferred or licensed to Avaya All trademarks identified by the or are registered trademarks or trademarks respectively of Avaya Inc All other trademarks are the property of their respective owners This document contains proprietary information of Avaya and is not to be disclosed or used except in accordance with applicable agreements Any comments or suggestions regarding this document should be sent to wgctechpubs avaya com 2010 Avaya Inc All rights reserved Avaya Unit 1 Sterling Court 15 21 Mundells Welwyn Garden City Hertfordshire AL7 1LZ England Tel 44 0 1707 392200 Fax 44 0 1
92. b 22 February 2010 15 System Maintenance The functions in this section are not shown when browsing the menu of system administration options on a phone Instead they are only displayed when the appropriate code is entered in the menu e Copy Extension Settings 15 Copy the user settings except name and number from one extension to another of the same type e Remote Administration Password 152 Change the password used for PC access to the system configuration settings e Backup the Configuration 15 Backup the current configuration e Restore the Configuration 155 Copy a previous backup of the configuration file from a card in the Optional SD slot to the System SD card and restart the system with the new configuration e System Copy 156 Copy the System SD card files to the Optional SD card e System Default 157 Restart the system and return all settings to their defaults e System Reset 158 Save the system settings and restart the system e System Shutdown 15 Save the system settings and shutdown the system for maintenance e System Upgrade 160 Copy new software from the Optional SD card to the System SD card and then restart the system using the new software SD Cards The phone system has slots for SD cards which are used to store various files needed by the phone system The System SD slot must always contain an Avaya IP Office PARTNER Version SD card Cards can be inserted while the system is running Howeve
93. button programming of the extension or of another extension To program the extension To program another extension 1 At the extension press Admin At extension 10 or 11 press Admin 2 Press the programmable button you Use the d amp up or down arrow buttons to scroll the display to want to change Alternatively Centralized Programming When displayed press Select e Use the d up or down arrows to At the Extension prompt enter the extension that you want to scroll to Telephone Programming configure Press Select Use the d up or down arrow buttons to scroll the display to e At the Button prompt press the Button Programming When displayed press Select button to edit or enter from 03 to 80 or press the corresponding line appearance button directly At the Button prompt enter from 03 to 80 or press the corresponding line appearance button directly 2 The current setting of that button is displayed 3 Press Program and either dial 28 or use the d up or down arrow buttons to scroll the display to Absent Message and press Select 4 The current setting of the button will now be set to Absent Message e Exit programming by pressing PHONE EXIT Alternatively use the Back button to move to another menu PARTNER Phone Administration Page 115 IP Office PARTNER Version Issue 1b 22 February 2010 14 3 Account Code Entry A button set to this function allows the user to enter an account code prior to mak
94. buttons to scroll the display to Groups When displayed press Select e Alternatively dial and the same code as used by ETR phones for system administration 7 gt Use the d up or down arrow buttons to scroll the display to Calling Group When displayed press Select At the Group prompt enter 1 to 4 for the calling group you want to adjust At the Extension prompt enter the extension number whose group membership you want to change The extension s current group membership is shown Press 1 Assigned or 2 Not assigned to change the extension s membership Alternatively use the left or right F arrow icons to toggle through the settings or Default to return to the default setting not assigned Press the d up or down arrow buttons to view the setting of another extension if required Exit programming by pressing PHONE EXIT Alternatively use the Back button to move to another menu PARTNER Phone Administration Page 91 IP Office PARTNER Version Issue 1b 22 February 2010 11 2 Hunt Groups For extensions in a hunt group an incoming call to that group hunts for the first available extension The system Supports up to six hunt groups using the group numbers 771 to 776 e Any number of extensions can be assigned to each hunt group In addition extensions can be in more than one hunt group e You can include multiple fax machines or answering machines in a hunt group e f a ringing call to the hunt group is
95. com 1 and Intercom 2 buttons e 03 matches Line 01 and so on upwards to the number of line buttons assigned to the extension 6 Repeat the process in steps 5 to add further buttons to the list e Exit programming by pressing PHONE EXIT Alternatively use the Back button to move to another menu PARTNER Phone Administration Page 26 IP Office PARTNER Version Issue 1b 22 February 2010 Chapter 3 Date and Time PARTNER Phone Administration Page 27 IP Office PARTNER Version Issue 1b 22 February 2010 3 Date and Time e Change the System Date 28 Set the date displayed on phones and used by the system e Change the System Time 29 Set the time displayed on phones and used by the system e Network Time Synchronization 30 Instead of manually setting the date and time use the information provided by the service provider on calls with incoming caller ID to automatically update the system date and time e Automatic Daylight Savings Time 31 gt Set the system to automatically adjust the system date and time to match daylight saving changes 3 1 Changing the System Date The date held by the system and shown on display telephones can be changed This should only be set on a system not using Network Time Synchronization 30 To change the system date ETR 18D 34D 1 At a system administration extension 10 and 11 with the phone idle press Feature O O followed by two presses of Intercom 1 System Administration is shown on
96. coverage VMS coverage and call forwarding settings of that user e The VMS Hunt Schedule 87 and VMS Hunt Delay 86 options can be used to configure when the line redirects unanswered calls to the voicemail auto attendant Outgoing Calls e An extension user can make outgoing calls on a particular line by pressing the button for that line is one is assigned on their extension e If the user goes off hook the first available line in the extension s automatic line selection list is used PARTNER Phone Administration Page 20 IP Office PARTNER Version Issue 1b 22 February 2010 Line Settings 2 1 Number of Lines This feature should only be used during initial system configuration before any other button programming has been performed If used at any other time it will override that other button programming Use this feature to determine the number of outside lines that should be automatically assigned to buttons on all system extensions For example entering 06 means that all extensions are assigned lines 01 through 06 The lines are assigned to the buttons on every extension starting with button 03 upwards buttons 01 and 02 are reserved for internal Intercom 1 and Intercom 2 buttons e You can use this feature to tell the system how many lines are actually connected at the control unit If you do not use this feature the line numbers associated with empty jacks are assigned to telephones as though there were actually lines connected
97. ction without a programmable button press FEATURE and then dial 07 To create a privacy button ETR 18D ETR 34D Phone 1 Do one of the following depending on whether you want to change the button programming of the extension or of another extension To program the extension To program another extension 1 At the phone press Feature 00 1 At one of the system administration telephones extension 10 and 11 press Feature OO followed by two presses of 2 Program Extension is shown on the Intercom 1 and one press of Intercom 2 Centralized display Programming is shown on the display 3 Press the button that you want to edit or 2 At the Extension prompt enter the number of the extension enter from 03 to 80 or press the corresponding line appearance button 3 Enter from 03 to 80 to select the line button you want to edit or directly press the corresponding line appearance button directly 4 The current setting of that button is displayed 5 Press FEATURE 07 6 The current setting of the button will now be set to Privacy e Exit programming by pressing Feature OO You can also exit programming mode by lifting the handset then place it back in the cradle To create a privacy button 1408 1416 Phone 1 Do one of the following depending on whether you want to change the button programming of the extension or of another extension To program the extension To program another extension 1 At the extension press Admin At extensi
98. d in the name Start the name with an alphabetic character Note that the name is case sensitive and must be unique French and Spanish languages do not offer accented characters e Exit programming by pressing Feature OO You can also exit programming mode by lifting the handset then place it back in the cradle PARTNER Phone Administration Page 67 IP Office PARTNER Version Issue 1b 22 February 2010 To change an extension name 1408 1416 Phone 1 Do one of the following depending on whether you want to change the programming of the extension or of another extension To program the extension To program another extension 1 At the extension press Admin 1 At extension 10 or 11 press Admin 2 Use the d up or down arrow buttons 2 Use the d up or down arrow buttons to scroll the display to to scroll the display to Telephone Centralized Programming When displayed press Select Programming When displayed press Select 3 At the Extension prompt enter the extension that you want to configure 2 Use the d Up or down arrow buttons to scroll the display to Extension Name When displayed press Select 3 The current setting is displayed 4 To enter a new name dial the characters using the dial pad buttons When finished press Enter e Enter a character by pressing the indicated button until that character is displayed If you pause more than 1 second after press a button the cursor will move onto the next space M
99. d Account Code Distinctive Ringing intercom Dial Tone tAutomatic VMS Cover External Hotline tCall Waiting Log ID All Call Extt fLog ID All Call Ext Call Coverage Rings VMS Coverage Rings I Remote Call Forward tRing Pattem Lo sect siemens alm Tomi simi Toul mii a lei Comal mii oi p Extentions Line Assignment select EO AEn e a l Pickup Group l tCalling Group l Night Service Button tNight Service Grp Ext tHunt Group i VMS Hunt Delay T MS Hunt Schedule i eee a Le e cece cco ee Groups Pickup Group select There are some centralized programming functions that do not appear in the menu Instead they are accessed by dialing the appropriate code after having accessed the menu by pressing Admin System Administration Refer to the Programming Functions 7 gt PARTNER Phone Administration IP Office PARTNER Version Page 16 Issue 1b 22 February 2010 Overview 1408 1416 Programming Menus Centralized Programming Menu The Centralized Programming menu option is only shown on extensions 10 and 11 The commands in the sub menus allow the users of extensions 10 and 11 to program settings for other extensions Except for Auto Line Selection the other extension users can also edit those same settings from their own phone if it is an ETR 18D ETR 34D 1408 or 1416 phone 12 o0 ved 56pm x10 Feature Admin
100. d Programming When displayed press Select e Use the d up or down arrows to At the Extension prompt enter the extension that you want to scroll to Telephone Programming configure Press Select Use the d up or down arrow buttons to scroll the display to e At the Button prompt press the Button Programming When displayed press Select button to edit or enter from 03 to 80 or press the corresponding line appearance button directly At the Button prompt enter from 03 to 80 or press the corresponding line appearance button directly 2 The current setting of that button is displayed 3 Press Program and either press Intercom 2 or use the d up or down arrow buttons to scroll the display to Auto Dial Other and press Select 4 At the AD O prompt enter the number for calls made using the button The number can include and and the following special characters Function Press to insert Character Description Pause HOLD O P Inserts a 1 5 second pause Transfer_ SPEAKER _R____ Send a hook switch flash signal Stop CONFERENCE s Stop dialing PARTNER Phone Administration Page 119 IP Office PARTNER Version Issue 1b 22 February 2010 5 Click the Enter soft key 6 The current setting of the button will now be AD O followed by the stored number e Exit programming by pressing PHONE EXIT Alternatively use the Back button to move to another menu PARTNER Phone Administration Page 120 IP Office P
101. displayed press Select e Use the d up or down arrows to At the Extension prompt enter the extension that you want to scroll to Telephone Programming configure Press Select Use the d amp up or down arrow buttons to scroll the display to e At the Button prompt press the Button Programming When displayed press Select button to edit or enter from 03 to 80 or press the corresponding line appearance button directly At the Button prompt enter from 03 to 80 or press the corresponding line appearance button directly 2 The current setting of that button is displayed 3 Press Program and either dial 20 or use the d amp up or down arrow buttons to scroll the display to Call Coverage and press Select 4 At the Call Coverage Orig prompt enter the extension number for which the button is being programmed 5 At the Call Coverage Dest prompt enter the destination extension number for the call coverage calls 6 The current setting of the button will now be set to Call Coverage O lt covered extension gt D lt destination extension gt e Exit programming by pressing PHONE EXIT Alternatively use the Back button to move to another menu PARTNER Phone Administration Page 121 IP Office PARTNER Version Issue 1b 22 February 2010 PARTNER Phone Administration Page 122 IP Office PARTNER Version Issue 1b 22 February 2010 Button Programming Call Coverage 14 8 Call Forwarding A button set to this function
102. dmin At extension 10 or 11 press Admin 2 Press the programmable button you Use the d amp up or down arrow buttons to scroll the display to want to change Alternatively Centralized Programming When displayed press Select e Use the d up or down arrows to At the Extension prompt enter the extension that you want to scroll to Telephone Programming configure Press Select Use the d up or down arrow buttons to scroll the display to e At the Button prompt press the Button Programming When displayed press Select button to edit or enter from 03 to 80 or press the corresponding line appearance button directly At the Button prompt enter from 03 to 80 or press the corresponding line appearance button directly 2 The current setting of that button is displayed 4 Press Program and either dial 42 or use the d amp up or down arrow buttons to scroll the display to Contact Closure 2 and press Select 5 The current setting of the button will now be set to Contact Closure 2 e Exit programming by pressing PHONE EXIT Alternatively use the Back button to move to another menu PARTNER Phone Administration Page 132 IP Office PARTNER Version Issue 1b 22 February 2010 Button Programming Contact Closure 2 14 17 Do Not Disturb Use this feature to be able to press a programmed button to prevent incoming calls for the extension from ringing lights still flash When Do Not Disturb is on outside caller
103. dspeaker Paging 138 A button set to this function allows the user to redial the last Intercom 1 external number dialed 70 Night Service Button 139 A night service button is used to switch night service on off o Wes PARTNER Phone Administration Page 113 IP Office PARTNER Version Issue 1b 22 February 2010 Function Description Shortcut LED Pickup Group 140 A button set to this function allows the user to answer a call being Intercom 1 presented to any extension that is a member of the pickup group lt 661 664 gt 95 configured for the button Privacy 14 A button set to this function allows the user to turn privacy on or 07 off When on other extensions are not able to bridge into the user s calls Recall 142 A button set to this function allows the user to send a recall or 03 hook flash signal Save Number Redial 143 A button set to this function allows the user to save the number dialed during a call and to redial that number when idle This can be used when the number dialed does not answer Simultaneous Page 144 A button set to this function allows the user to save the number Intercom 1 dialed during a call and to redial that number when idle This can be used when the number dialed does not answer Station Lock 145 A button set to this function allows the user to lock their extension from being used to make calls After they press the button they are prompted to enter a four digit code after which the exten
104. e dial tone for an autodialing device such as a fax or modem that has trouble making calls For example if you have a modem that checks for outside line dial tone before dialing use this procedure to change from Regular to Machine dial tone To change the intercom dial tone setting for an extension ETR 18D 34D 1 At a system administration extension 10 and 11 with the phone idle press Feature O O followed by two presses 2 of Intercom 1 System Administration is shown on the display Dial 309 The phone displays I ntercom Dial Tone 3 At the Extension prompt enter the number of the extension to be programmed 4 Enter the appropriate value e 1 Regular dial tone the default setting e 2 Machine outside line dial tone Exit programming by pressing Feature 00 You can also exit programming mode by lifting the handset then place it back in the cradle To change the intercom dial tone setting for an extension 1408 1416 Phone L 2 At either of the system administration telephones extensions 10 and 11 with the phone idle press Admin Use the d amp up or down arrow buttons to scroll the display to System Administration When displayed press Select Use the d up or down arrow buttons to scroll the display to Extensions When displayed press Select e Alternatively dial and the same code as used by ETR phones for system administration 7 gt Use the dt up or down arrow buttons to scr
105. e Assignment 22 gt programming e Automatic line selection is not used by extensions set to forced account code entry 80 gt e For an extension assigned as a doorphone extension 51 gt automatic line selection is automatically set to select intercom lines first To set an extension s automatic line selection list ETR 18D 34D 1 At a system administration extension 10 and 11 with the phone idle press Feature O O followed by two presses of Intercom 1 System Administration is shown on the display 2 Dial 3 Press the appearances in the order desired e Exit programming by pressing Feature OO You can also exit programming mode by lifting the handset then place it back in the cradle To set an extension s automatic line selection list 1408 1416 Phone WARNING This process will erase any existing automatic line selection lists configured for the extension being programmed 1 At extension 10 or 11 press Admin 2 Use the d up or down arrow buttons to scroll the display to Centralized Programming When displayed press Select 3 At the Extension prompt enter the extension that you want to configure 4 Use the d up or down arrow buttons to scroll the display to Auto Line Selection When displayed press Select 5 Enter a two digit number from 01 to 80 to indicate the first line appearance or Intercom button that you want added to the extension user s automatic line selection list e Ol and 02 match the Inter
106. e Exit programming by pressing PHONE EXIT Alternatively use the Back button to move to another menu PARTNER Phone Administration Page 137 IP Office PARTNER Version Issue 1b 22 February 2010 14 22 Loudspeaker Page A button set to this function allows the user to make a page call to the extension configured as being connected to the loudspeaker equipment 55 gt e If an extension already has a button set to this function creating another button with this function will automatically clear the setting from the existing button e To access this function without a programmable button press Intercom 1 or Intercom 2 and then dial 70 To create a loudspeaker page button ETR 18D ETR 34D Phone 1 Do one of the following depending on whether you want to change the button programming of the extension or of another extension To program the extension To program another extension 1 At the phone press Feature OO 1 At one of the system administration telephones extension 10 f and 11 press Feature OO followed by two presses of 2 Program Extension is shown on the Intercom 1 and one press of Intercom 2 Centralized display Programming is shown on the display 3 Press the button that you want to edit or 2 At the Extension prompt enter the number of the extension enter from 03 to 80 or press the corresponding line appearance button 3 Enter from 03 to 80 to select the line button you want to edit or directly press the corresponding li
107. e System SD card to an SD card in the Optional SD card slot It includes the voicemail files including message files Any matching files and folders on the optional SD card are overwritten The card in the Optional SD card slot must be an SDHC type card 4GB capacity The process is a simple copy Any files already copied that change while the process are not recopied Any new files added for example voicemail messages while the process is running may not be copied This process can take up to approximately 90 minutes and may take much longer depending on the amount of data to be copied To copy the System SD card ETR 18D 34D 1 At a system administration extension 10 and 11 with the phone idle press Feature O O followed by two presses of Intercom 1 System Administration is shown on the display 2 Dial 732 3 Press Enter 14 gt to start the copy The phone displays Copy In Progress 4 f the copy is not successful the display will indicate the probably cause e Shutdown and Insert Card There is no SD card in either the Optional SD or the System SD card slot e Copy Failed Try Again This message indicates that there was some problem For example the card in the phone system s System SD card slot was removed during the backup or the card has become corrupted e Card is Write Protected The SD card in the Optional SD card slot is write protected e System Busy Another backup restore upgrade or copy was already in progress at t
108. e appearance button directly 4 The current setting of that button is displayed 3 Press Intercom 1 4 Enter the target extension number for the button If you want to page the extension put a in front of the number 5 The current setting of the button will now be AD I followed by the target extension number e Exit programming by pressing Feature OO You can also exit programming mode by lifting the handset then place it back in the cradle To create an auto dial intercom button 1408 1416 Phone 1 Do one of the following depending on whether you want to change the button programming of the extension or of another extension To program the extension To program another extension 1 At the extension press Admin At extension 10 or 11 press Admin 2 Press the programmable button you Use the d amp up or down arrow buttons to scroll the display to want to change Alternatively Centralized Programming When displayed press Select e Use the d up or down arrows to At the Extension prompt enter the extension that you want to scroll to Telephone Programming configure Press Select Use the d up or down arrow buttons to scroll the display to e At the Button prompt press the Button Programming When displayed press Select button to edit or enter from 03 to 80 or press the corresponding line appearance button directly At the Button prompt enter from 03 to 80 or press the corresponding line appearance bu
109. e handset then place it back in the cradle To change the status of Automatic Daylight Standard Time 1408 1416 Phone 1 At either of the system administration telephones extensions 10 and 11 with the phone idle press Admin 2 Use the up or down arrow buttons to scroll the display to System Administration When displayed press Select 3 Use the up or down arrow buttons to scroll the display to System Parameters When displayed press Select e Alternatively dial and the same code as used by ETR phones for system administration 7 gt 4 Use the d amp up or down arrow buttons to scroll the display to Network Time Synch When displayed press Select 5 The current setting is displayed 6 Press either 1 to display Active the default setting or 2 to display Not Active Alternatively use the left or right arrow icons to toggle through the settings or Default to return to the default setting e Exit programming by pressing PHONE EXIT Alternatively use the Back button to move to another menu PARTNER Phone Administration Page 31 IP Office PARTNER Version Issue 1b 22 February 2010 Chapter 4 Dialing Restrictions and Permissions PARTNER Phone Administration Page 33 IP Office PARTNER Version Issue 1b 22 February 2010 4 Dialing Restrictions and Permissions You can restrict outside calling from an extension that has access to an outside line e WARNING While procedures that restrict dia
110. e phone idle press Admin 2 Use the d up or down arrow buttons to scroll the display to System Administration When displayed press Select 3 Use the d amp up or down arrow buttons to scroll the display to Auxiliary Equipment When displayed press Select e Alternatively dial and the same code as used by ETR phones for system administration 7 gt 4 Use the up or down arrow buttons to scroll the display to Internal Hotline Ext When displayed press Select 5 At the Extension prompt enter the hotline extension number 6 Enter the alert extension number Alternatively use the left or right arrow icons to toggle through the settings or Clear to remove the current setting e Exit programming by pressing PHONE EXIT Alternatively use the Back button to move to another menu PARTNER Phone Administration Page 74 IP Office PARTNER Version Issue 1b 22 February 2010 Extension Settings Internal Hotline 8 7 Outside Conference Denial Use this feature to determine if users can include more than one outside party in a conference call e This feature setting applies to all system users e If outside conference is allowed you can have up to 64 outside parties in a conference butonly up to 2 analog lines If outside conference is disallowed you can have only one outside party in a conference To allow or disallow conferences with two outside parties ETR 18D 34D 1 At a system administration extension 10 and 11
111. e same code as used by ETR phones for system administration 7 gt Use the d up or down arrow buttons to scroll the display to Co Disconnect Time When displayed press Select At the Line prompt enter the line number The current setting is displayed Enter then option required between O off to 7 Alternatively use the 4 left or right F arrow icons to toggle the settings or Default to return to the default setting Value Setting Value Setting 300 msec 05 500 msec default 350 msec 06 550msec asomec Use the d amp up or down arrow buttons to select another line to adjust if required Exit programming by pressing PHONE EXIT Alternatively use the Back button to move to another menu PARTNER Phone Administration Page 25 IP Office PARTNER Version Issue 1b 22 February 2010 2 6 Automatic Line Selection When an extension goes off hook by simply lifting the handset or pressing SPEAKER rather than first pressing a line or Intercom button automatic line selection is used to determine which line is seized By default each extensions automatic line selection list contains line buttons in sequence from line 1 up to the Number of Lines 21 gt setting and the Intercom 1 and Intercom 2 buttons The number of line buttons assigned to each extension and therefore useable for automatic line selection will depend on the Number of Lines 21 gt settings and any additional lines assigned using Lin
112. e set to Last Number Redial e Exit programming by pressing Feature OO You can also exit programming mode by lifting the handset then place it back in the cradle To create a last number redial button 1408 1416 Phone 1 Do one of the following depending on whether you want to change the button programming of the extension or of another extension To program the extension To program another extension 1 At the extension press Admin At extension 10 or 11 press Admin 2 Press the programmable button you Use the d amp up or down arrow buttons to scroll the display to want to change Alternatively Centralized Programming When displayed press Select e Use the d up or down arrows to At the Extension prompt enter the extension that you want to scroll to Telephone Programming configure Press Select Use the d up or down arrow buttons to scroll the display to e At the Button prompt press the Button Programming When displayed press Select button to edit or enter from 03 to 80 or press the corresponding line appearance button directly At the Button prompt enter from 03 to 80 or press the corresponding line appearance button directly 2 The current setting of that button is displayed 3 Press Program and either dial 05 or use the d amp up or down arrow buttons to scroll the display to Last Number Redial and press Select 4 The current setting of the button will now be set to Last Number Redial
113. e system will then be restarted using those files e WARNING This process will restart the phone system and disconnect all currently connected calls e This process takes approximately 10 minutes or more and should not be interrupted once started To upgrade the system ETR 18D 34D 1 At a system administration extension 10 and 11 with the phone idle press Feature O O followed by two presses of Intercom 1 System Administration is shown on the display 2 Dial 731 The phone displays System Upgrade 3 Press Enter 14 gt to start the upgrade The phone will display Upgrade In Progress 4 1f the upgrade is not successful the display will indicate the probably cause e Shutdown and Insert Card There is no SD card in either the Optional SD or the System SD card slot e Upgrade Failed Try Again This message indicates that there was some problem For example the card in the phone system s System SD card slot was removed during the upgrade or the card has become corrupted e System Busy Another backup restore upgrade or copy was already in progress at the time the manual process was requested 5 If the upgrade is successful the system restarts To upgrade the system 1408 1416 Phone 1 At either of the system administration telephones extensions 10 and 11 with the phone idle press Admin 2 Use the a up or down arrow buttons to scroll the display to System Administration When displayed press Select 4 Dial 731
114. ecall button ETR 18D ETR 34D Phone 1 Do one of the following depending on whether you want to change the button programming of the extension or of another extension To program the extension To program another extension 1 At the phone press Feature 00 1 At one of the system administration telephones extension 10 i and 11 press Feature OO followed by two presses of 2 Program Extension is shown on the Intercom 1 and one press of Intercom 2 Centralized display Programming is shown on the display 3 Press the button that you want to edit or 2 At the Extension prompt enter the number of the extension enter from 03 to 80 or press the corresponding line appearance button 3 Enter from 03 to 80 to select the line button you want to edit or directly press the corresponding line appearance button directly 4 The current setting of that button is displayed 3 Press FEATURE 03 4 The current setting of the button will now be set to Recall e Exit programming by pressing Feature OO You can also exit programming mode by lifting the handset then place it back in the cradle To create a recall button 1408 1416 Phone 1 Do one of the following depending on whether you want to change the button programming of the extension or of another extension To program the extension To program another extension 1 At the extension press Admin At extension 10 or 11 press Admin 2 Press the programmable button you Use the d amp up o
115. ed press Remove 1 and repeat Steps 5 and 6 e To delete the telephone number you just entered press Remove 14 e To create another list press Next Procedure 14 gt Prev Procedure 14 and repeat from Step 3 e Exit programming by pressing Feature OO You can also exit programming mode by lifting the handset then place it back in the cradle To create a list of disallowed phone numbers 1408 1416 Phone 1 At either of the system administration telephones extensions 10 and 11 with the phone idle press Admin 2 Use the up or down arrow buttons to scroll the display to System Administration When displayed press Select 3 Use the d Up or down arrow buttons to scroll the display to Restrictions Permissions When displayed press Select e Alternatively dial and the same code as used by ETR phones for system administration 7 gt 4 Use the up or down arrow buttons to scroll the display to Disallowed Lists When displayed press Select 5 At the List Number prompt enter 1 to 8 for the list you want to edit 6 At the Entry prompt enter the list entry you want to change by entering 01 to 10 7 The current setting is displayed 8 a the new number and press Enter To enter a wildcard digit press HOLD Press Clear to remove the existing number 9 Use the up or down arrow buttons to scroll through the other numbers in the list e Exit programming by pressing PHONE EXIT Alternatively use the Back button to
116. edure 14 gt Prev Procedure 14 gt and go to Step 3 e Exit programming by pressing Feature OO You can also exit programming mode by lifting the handset then place it back in the cradle To create a list of allowed phone numbers 1408 1416 Phone 1 At either of the system administration telephones extensions 10 and 11 with the phone idle press Admin 2 Use the d up or down arrow buttons to scroll the display to System Administration When displayed press Select 3 Use the d Up or down arrow buttons to scroll the display to Restrictions Permissions When displayed press Select e Alternatively dial and the same code as used by ETR phones for system administration 7 gt 4 Use the up or down arrow buttons to scroll the display to Allowed Lists When displayed press Select 5 At the List Number prompt enter 1 to 8 for the list you want to edit 6 At the Entry prompt enter the list entry you want to change by entering O1 to 10 7 The current setting is displayed 8 hel the new number and press Enter To enter a wildcard digit press HOLD Press Clear to remove the existing number 9 Use the up or down arrow buttons to scroll through the other numbers in the list e Exit programming by pressing PHONE EXIT Alternatively use the Back button to move to another menu PARTNER Phone Administration Page 35 IP Office PARTNER Version Issue 1b 22 February 2010 4 2 Allowed List Assignment Use this featu
117. em administration 7 gt Use the d up or down arrow buttons to scroll the display to Allowed To When displayed press Select At the Extension prompt enter the extension number for which you want to assign lists At the List Number prompt enter the list entry you want to change by entering 1 to 8 The current setting is displayed oOo N OO WN A Enter 1 Assigned or 2 Not assigned Alternatively use the left or right arrow icons to toggle the settings or Default to return to the default setting Not assigned 9 Use the d up or down arrow buttons to scroll through the extension s setting for other lists if required e Exit programming by pressing PHONE EXIT Alternatively use the Back button to move to another menu PARTNER Phone Administration Page 36 IP Office PARTNER Version Issue 1b 22 February 2010 Dialing Restrictions and Permissions Allowed List Assignment 4 3 Disallowed Number Lists A disallowed numbers lists specifies telephone numbers that extensions associated with the list 39 cannot dial You can create up to eight disallowed number lists each containing up to 10 telephone numbers For example you may want to prevent calls to a specific telephone number or to categories of numbers such as International numbers e A Disallowed Phone Number can be up to 12 digits long and may include 0 9 or a wildcard character to represent any digit e Numbers in a disallowed list are overridden by allowed
118. emoved during the restoration or the card has become corrupted 3 1f the restore is successful the system will be restarted To restore the previous backup 1408 1416 Phone 1 At either of the system administration telephones extensions 10 and 11 with the phone idle press Admin 2 Use the ad up or down arrow buttons to scroll the display to System Administration When displayed press Select 4 Dial 125 The display will show System Manual Backup Press Proceed to start the restore 5 If Proceed is not displayed or there is a problem additional text messages may be displayed e Shutdown and Insert Card No card was detected in the phone system s System SD card slot For correct operation of the phone system the Avaya SD card should always be present at all times e System Busy Another backup restore upgrade or copy was already in progress at the time the manual process was requested e Restore Failed Try Again This message indicates that there was some problem For example the card in the phone system s System SD card slot was removed during the restoration or the card has become corrupted 6 If the restore is successful the system will be restarted e Exit programming by pressing PHONE EXIT Alternatively use the Back button to move to another menu PARTNER Phone Administration Page 155 IP Office PARTNER Version Issue 1b 22 February 2010 15 6 System Copy This process copies all files on the SD card in th
119. ension e Use Line Assignment 22 gt to assign outside lines to the external hotline extension and Automatic Line Selection 26 to set the extension to select outside lines first If your use of the external hotline requires immediate dialing of the programmed number assign a line for use only by this extension e Set line ringing 102 to no ring for all lines assigned to the external hotline to prevent incoming calls from ringing at the extension e Make sure there are no call or line restrictions assigned to an external hotline e Do not use station lock at an external hotline because it will prevent the outside number from being dialed e Remove external hotlines extensions from Night Service Group Extensions 93 Calling Group Extensions and 91 gt Hunt Group Extensions 92 e Do not assign Forced Account Code Entry 80 to the external hotline PARTNER Phone Administration Page 72 IP Office PARTNER Version Issue 1b 22 February 2010 Extension Settings External Hotline To identify an external hotline extension ETR 18D 34D 1 At a system administration extension 10 and 11 with the phone idle press Feature O O followed by two presses of Intercom 1 System Administration is shown on the display Dial 311 The phone displays External Hotline At the Extension prompt enter the external hotline extension number At the Extension prompt enter the extension The current setting is displayed Oo UN A W N
120. ent setting of that button is displayed 3 Press Program and either dial 21 or use the d up or down arrow buttons to scroll the display to Station Lock and press Select 4 The current setting of the button will now be set to Station Lock e Exit programming by pressing PHONE EXIT Alternatively use the Back button to move to another menu PARTNER Phone Administration Page 145 IP Office PARTNER Version Issue 1b 22 February 2010 14 30 Station Unlock A button set to this function allows the user to unlock any extension without needing to know the code that was used to lock that extension This function can only be used by extensions 10 and 11 When the button is pressed the user is prompted to enter the number of the locked extension e f an extension already has a button set to this function creating another button with this function will automatically clear the setting from the existing button e To access this function without a programmable button press FEATURE and then dial 22 To create a station unlock button ETR 18D ETR 34D Phone 1 Do one of the following depending on whether you want to change the button programming of the extension or of another extension To program the extension To program another extension 1 At the phone press Feature 00 1 At one of the system administration telephones extension 10 i and 11 press Feature OO followed by two presses of 2 Program Extension is shown on the Intercom 1 a
121. er you want to change the button programming of the extension or of another extension To program the extension To program another extension 1 At the extension press Admin At extension 10 or 11 press Admin 2 Press the programmable button you Use the d amp up or down arrow buttons to scroll the display to want to change Alternatively Centralized Programming When displayed press Select e Use the d up or down arrows to At the Extension prompt enter the extension that you want to scroll to Telephone Programming configure Press Select Use the d up or down arrow buttons to scroll the display to e At the Button prompt press the Button Programming When displayed press Select button to edit or enter from 03 to 80 or press the corresponding line appearance button directly At the Button prompt enter from 03 to 80 or press the corresponding line appearance button directly 2 The current setting of that button is displayed 3 Press Program and either press Intercom 1 or use the up or down arrow buttons to scroll the display to Simultaneous Page and press Select 4 At the Endpoint prompt enter 70 5 The current setting of the button will now be set to Simultaneous Page e Exit programming by pressing PHONE EXIT Alternatively use the Back button to move to another menu PARTNER Phone Administration Page 144 IP Office PARTNER Version Issue 1b 22 February 2010 Button Programming Simulta
122. exit programming mode by lifting the handset then place it back in the cradle To change the VMS Hunt Delay setting 1408 1416 Phone 1 At either of the system administration telephones extensions 10 and 11 with the phone idle press Admin 2 Use the a up or down arrow buttons to scroll the display to System Administration When displayed press Select 3 Use the d up or down arrow buttons to scroll the display to Groups When displayed press Select e Alternatively dial and the same code as used by ETR phones for system administration 7 gt 4 Use the d amp up or down arrow buttons to scroll the display to VMS Hunt Delay When displayed press Select 5 At the Mode prompt enter 1 or 2 for day or night mode respectively 6 At the Line prompt enter the line number for example 01 for line 1 6 Enter the number of rings 0 to 6 Alternatively use the left or right arrow icons to toggle through the settings or Default to return to the default setting 2 rings 7 Press the d up or down arrow buttons to view the setting of another line if required e Exit programming by pressing PHONE EXIT Alternatively use the Back button to move to another menu PARTNER Phone Administration Page 86 IP Office PARTNER Version Issue 1b 22 February 2010 Voicemail VMS Hunt Delay 10 5 VMS Hunt Schedule Use this feature to determine whether the outside lines go to the voicemail auto attendant all the time only during day o
123. extension 55 and the extensions assigned to Calling Group 1 You cannot assign a coverage path for a calling group that has T1 lines with Direct Inward Dialing DID To assign extensions to a calling group ETR 18D 34D l UO A WU N At a system administration extension 10 and 11 with the phone idle press Feature O O followed by two presses of Intercom 1 System Administration is shown on the display Dial 502 The phone displays Calling Group At the Group prompt enter a group number 1 to 4 At the Extension prompt enter the number of the extension to be programmed Enter the appropriate value e 1 Assigned to group e 2 Not Assigned to group the default setting Do one of the following e To program another extension press Next Item 14 or Prev Item 14 gt until the extension number appears on the display Repeat Step 5 e To program another group press Next Procedure 14 Prev Procedure 14 and repeat Steps 3 through 5 Exit programming by pressing Feature 00 You can also exit programming mode by lifting the handset then place it back in the cradle To assign extensions to a calling group 1408 1416 Phone L 2 oOo N O WN A At either of the system administration telephones extensions 10 and 11 with the phone idle press Admin Use the d amp up or down arrow buttons to scroll the display to System Administration When displayed press Select Use the d up or down arrow
124. g line appearance button directly corresponding line appearance button directly 5 The current setting of that button is displayed 6 Dial 68 7 The current setting of the button will now be set to Active Line Pickup e Exit programming by pressing Feature OO You can also exit programming mode by lifting the handset then place it back in the cradle To create an active line pickup button 1408 1416 Phone 1 Do one of the following depending on whether you want to change the button programming of the extension or of another extension To program the extension To program another extension 1 At the extension press Admin 1 At extension 10 or 11 press Admin 2 Press the programmable button you 2 Use the d amp up or down arrow buttons to scroll the display to want to change Alternatively Centralized Programming When displayed press Select e Use the d up or down arrows to 3 At the Extension prompt enter the extension that you want to scroll to Telephone Programming configure Press Select 4 Use the d up or down arrow buttons to scroll the display to e At the Button prompt press the Button Programming When displayed press Select button to edit or enter from 03 to 80 or press the corresponding line appearance button directly 5 At the Button prompt enter from 03 to 80 or press the corresponding line appearance button directly 2 The current setting of that button is displayed 4 Press Program
125. h hook or Recall or Flash button if available to put the current call on hold and retrieve the second call To return to the first call press the switch hook again This feature is distinct from the local telephone company s Call Waiting feature If you use this system feature do not use your local telephone company s Call Waiting feature The Call Waiting tone is not repeated Call waiting is only supported for single line telephone extensions Do not assign Call Waiting to extensions that have fax machines credit card scanners modems or auto attendants because the call waiting tone interrupts the data connection You cannot transfer either party connected by call waiting conference in additional parties or use feature codes while both calls are active Transfer return group call distribution and hunt group calls are not considered incoming calls for this feature To change an extension s call waiting setting ETR 18D 34D 1 At a system administration extension 10 and 11 with the phone idle press Feature O O followed by two presses 2 of Intercom 1 System Administration is shown on the display Dial 316 The phone displays Call Waiting 3 At the Extension prompt enter the number of the extension to be programmed 4 Enter the appropriate value e 1 Assigned e 2 Not Assigned the default setting Exit programming by pressing Feature 00 You can also exit programming mode by lifting the handset then pl
126. he settings or Default to return to the default setting 3 rings 8 Use the up or down arrow buttons to select another extension to adjust if required e Exit programming by pressing PHONE EXIT Alternatively use the Back button to move to another menu PARTNER Phone Administration Page 84 IP Office PARTNER Version Issue 1b 22 February 2010 Voicemail VMS Coverage Rings 10 3 Voicemail Password Extension users can set an access code for their mailbox When they do this the access code is request when they access the mailbox If the user forgets their password you can use system administration to remove it To remove a user s mailbox access code ETR 18D 34D 1 At a system administration extension 10 and 11 with the phone idle press Feature O O followed by two presses of Intercom 1 System Administration is shown on the display 2 Dial 324 The display shows Reset Voice Mail Pwd 3 At the Extension prompt enter the two digit number of the extension 4 Press Enter e Exit programming by pressing Feature OO You can also exit programming mode by lifting the handset then place it back in the cradle To remove a user s mailbox access code 1408 1416 Phone 1 At either of the system administration telephones extensions 10 and 11 with the phone idle press Admin 2 Use the a up or down arrow buttons to scroll the display to System Administration When displayed press Select 5 Dial 324 The display shows Re
127. he time the manual process was requested To copy the System SD card 1408 1416 Phone 1 At either of the system administration telephones extensions 10 and 11 with the phone idle press Admin 2 Use the a up or down arrow buttons to scroll the display to System Administration When displayed press Select 4 Dial 732 The display will show System Copy Press Proceed to start the copy The phone displays Copy In Progress 5 If Proceed is not displayed or there is a problem additional text messages may be displayed e Shutdown and Insert Card There is no SD card in either the Optional SD or the System SD card slot e Copy Failed Try Again This message indicates that there was some problem For example the card in the phone system s System SD card slot was removed during the backup or the card has become corrupted e Card is Write Protected The SD card in the Optional SD card slot is write protected e System Busy Another backup restore upgrade or copy was already in progress at the time the manual process was requested e Exit programming by pressing PHONE EXIT Alternatively use the Back button to move to another menu PARTNER Phone Administration Page 156 IP Office PARTNER Version Issue 1b 22 February 2010 System Maintenance System Copy 15 7 System Default Use this feature to reset the system and return its configuration to the default settings Reset the system only when advised to do so by technical s
128. her menu PARTNER Phone Administration Page 103 IP Office PARTNER Version Issue 1b 22 February 2010 12 6 Ringing on Transfer Use this feature to specify what callers hear while they are being transferred If Ring on Transfer is set to Active callers hear ringing as they are being transferred if it is set to Not Active callers hear silence Once at the destination extension callers hear ringing until the call is answered or is sent to the voice messaging system e This feature has no effect on Call Park To change the system ring on transfer setting ETR 18D 34D 1 At a system administration extension 10 and 11 with the phone idle press Feature O O followed by two presses of Intercom 1 System Administration is shown on the display 2 Dial 119 The phone displays Ringing on Transfer 3 Press the appropriate digit to change the value e 1 Active the default setting e 2 Not Active e Exit programming by pressing Feature OO You can also exit programming mode by lifting the handset then place it back in the cradle To change the system ring on transfer setting 1408 1416 Phone 1 At either of the system administration telephones extensions 10 and 11 with the phone idle press Admin 2 Use the ad up or down arrow buttons to scroll the display to System Administration When displayed press Select 3 Use the a up or down arrow buttons to scroll the display to System Parameters When displayed press Selec
129. his function is not available through telephone administration button programming PARTNER Phone Administration Page 9 IP Office PARTNER Version Issue 1b 22 February 2010 ETR 6D Phone ANAYA Line Programmable Buttons o 00000 Intercom Buttons Message Light a a E PARTNER Phone Administration Page 10 IP Office PARTNER Version Issue 1b 22 February 2010 ETR 18D ETR34D ten AVAYA eG oGD oD oD SGD oGD oD oD o QD eG eGD oD oD oD oD oD oD e gt e OOPP J O OO OO OO OO O09 AVAVA Overview Programmable Buttons c IH Programmable Buttons 4 without lights Line Programmable Buttons 16 with lights Intercom Buttons Message Light PARTNER Phone Administration IP Office PARTNER Version _ l me D gt O O O me BC pe Se Ok ot Ba ee Sho oe el ac BC SC so sc ac eG sa sh os oC oC oC oC oC SO C J e e e e ay Programmable Buttons 4 without lights Line Programmable Buttons 32 with lights acC SCO et Bh ok oO infeveony Bilions col Message Light l l l l j 2 5 OIOIO VO 00G 09S 000 O5 Oo 0009 Page 11 Issue 1b 22 February 2010 1403 Phone oD oO oO _ e Intercom Buttons es A J Ho 5 Line Button 1408 Phone Line Programmable 056 Q 5O 0750 0850 Buttons 6 with lights SO 0
130. hone Administration Page 111 IP Office PARTNER Version Issue 1b 22 February 2010 14 Button Programming All ETR and 1400 Series phones have various numbers of buttons to which functions can be assigned For some phones additional buttons can also be added by attaching a button module to the phone The buttons are numbered from 01 up to 80 from left to right starting from the bottom row upwards e Intercom Buttons The first two buttons 01 and 02 are used as Intercom 1 and Intercom 2 buttons for internal calls This function is automatically assigned to the buttons by the system and cannot be overridden by the system administrator or extension user e Line Buttons Buttons 03 and upwards up to the number of lines assigned to the extension are used as line appearance buttons for external calls These can only be programmed by a system administrator using the Number of Lines 21 gt and Line Assignment 22 gt functions They cannot be overridden by the extension user e Other Buttons Any additional buttons can be used for the functions listed in Button Programming Functions 112 These buttons can be programmed by the system administrator and the extension user Button Types ETR Phones 1400 Series Phones ETR 6 ETR 18 ETR 34D 1403 1408 1416 ETR 6D ETR 18D e Default Button Programming The default programming sets the following button programming 01 02 Intercom 1 and Intercom 2 03 to 07 Lines 01 to 04 ETR extensions Last
131. hone and a tip ring device the system telephone continues to use the system s distinctive ringing patterns but all calls ring at the tip ring device using a single ring burst e The system does not pass distinctive ringing patterns generated by a PBX or central office through to extensions regardless of the setting for this feature To change an extension s distinctive ring setting ETR 18D 34D 1 At a system administration extension 10 and 11 with the phone idle press Feature O O followed by two presses of Intercom 1 System Administration is shown on the display 2 Dial 308 The phone displays Distinctive Ring 3 At the Extension prompt enter the number of the extension to be programmed 4 Enter the appropriate value e 1 Active outside intercom and transferred calls ring differently using the system s distinctive ringing patterns the default setting e 2 Not Active outside intercom and transferred calls all ring using a single ring burst e Exit programming by pressing Feature 00 You can also exit programming mode by lifting the handset then place it back in the cradle To change an extension s distinctive ring setting 1408 1416 Phone 1 At either of the system administration telephones extensions 10 and 11 with the phone idle press Admin 2 Use the a up or down arrow buttons to scroll the display to System Administration When displayed press Select 3 Use the d Up or down arrow buttons to
132. hone extension is automatically set to select intercom lines first To set a doorphone extension ETR 18D 34D 1 At a system administration extension 10 and 11 with the phone idle press Feature O O followed by two presses of Intercom 1 System Administration is shown on the display 2 Dial 604 for doorphone 1 or 605 for doorphone 2 The phone displays Doorphone 1 Extension or Doorphone 2 Extension respectively 3 At the Extension prompt enter the doorphone two digit extension number or press Remove to unassign an existing doorphone extension e Exit programming by pressing Feature OO You can also exit programming mode by lifting the handset then place it back in the cradle To set a doorphone extension 1408 1416 Phone 1 At either of the system administration telephones extensions 10 and 11 with the phone idle press Admin 2 Use the a up or down arrow buttons to scroll the display to System Administration When displayed press Select 3 Use the a up or down arrow buttons to scroll the display to Auxiliary Equipment When displayed press Select e Alternatively dial and the same code as used by ETR phones for system administration 7 gt 4 Use the d amp up or down arrow buttons to scroll the display to Doorphone 1 Extension or Doorphone 2 Extension When displayed press Select 5 The current setting is displayed 6 At the Extension prompt enter the extension number of the doorphone extension Alte
133. ing a call or during a call e f an extension already has a button set to this function creating another button with this function will automatically clear the setting from the existing button e This function is only supported on a button that includes lights The green LED will match whether the function is on or Off e To access this function without a programmable button press FEATURE and then dial 12 To create an account code entry button ETR 18D ETR 34D Phone 1 Do one of the following depending on whether you want to change the button programming of the extension or of another extension To program the extension To program another extension 1 At the phone press Feature 00 1 At one of the system administration telephones extension 10 i l and 11 press Feature OO followed by two presses of 2 Program Extension is shown on the Intercom 1 and one press of Intercom 2 Centralized display Programming is shown on the display 3 Press the button that you want to edit or 2 At the Extension prompt enter the number of the extension enter from 03 to 80 or press the corresponding line appearance button 3 Enter from 03 to 80 to select the line button you want to edit or directly press the corresponding line appearance button directly 4 The current setting of that button is displayed 3 Dial FEATURE 12 4 The current setting of the button will now be set to Account Code Entry e Exit programming by pressing Feature O
134. ing another button with this function will automatically clear the setting from the existing button e To access this function without a programmable button press Intercom 1 or Intercom 2 and then dial 70 To create a simultaneous page button ETR 18D ETR 34D Phone 1 Do one of the following depending on whether you want to change the button programming of the extension or of another extension To program the extension To program another extension 1 At the phone press Feature OO 1 At one of the system administration telephones extension 10 f and 11 press Feature OO followed by two presses of 2 Program Extension is shown on the Intercom 1 and one press of Intercom 2 Centralized display Programming is shown on the display 3 Press the button that you want to edit or 2 At the Extension prompt enter the number of the extension enter from 03 to 80 or press the corresponding line appearance button 3 Enter from 03 to 80 to select the line button you want to edit or directly press the corresponding line appearance button directly 4 The current setting of that button is displayed 3 Press INTERCOM 1 and dial 70 4 The current setting of the button will now be set to Simultaneous Page e Exit programming by pressing Feature OO You can also exit programming mode by lifting the handset then place it back in the cradle To create a simultaneous page button 1408 1416 Phone 1 Do one of the following depending on wheth
135. inistration telephones extensions 10 and 11 with the phone idle press Admin 2 Use the ad up or down arrow buttons to scroll the display to System Administration When displayed press Select 3 Use the up or down arrow buttons to scroll the display to Restrictions Permissions When displayed press Select e Alternatively dial and the same code as used by ETR phones for system administration 7 gt Use the dt up or down arrow buttons to scroll the display to Toll Call Prefix When displayed press Select At the Entry prompt enter the list entry you want to change by entering 01 to 10 The current setting is displayed N OH WW A Enter 1 or 2 Alternatively use the 4 left or right arrow icons to toggle the settings or Default to return to the default setting e 1 Oor 1 required before Area Code and Number the default setting e 2 Area Code and Number Only e Exit programming by pressing PHONE EXIT Alternatively use the Back button to move to another menu PARTNER Phone Administration Page 44 IP Office PARTNER Version Issue 1b 22 February 2010 Chapter 5 system Changes PARTNER Phone Administration Page 45 IP Office PARTNER Version Issue 1b 22 February 2010 5 System Changes 5 1 Recall Timer Duration Use this feature to change the length of the timed signal or switch hook flash generated by the system Recall feature as well as by the Recall option used in Auto Dial and Speed Di
136. ion 76 Prevents local calls 207976 Prevents calls to area codes with O as the second digit such as 203 717976 Prevents calls to area codes with 1 as the second digit such as 212 e To prevent international calls enter the international prefix number O11 e To prevent the use of all star codes enter e To prevent the use of a specific star code for example 67 to block Caller ID information enter the plus the 2 or 3 digit code e The entries you must make to permit or restrict toll calls differ depending on the setting for Toll Call Prefix 44 gt PARTNER Phone Administration Page 37 IP Office PARTNER Version Issue 1b 22 February 2010 To create a list of disallowed phone numbers ETR 18D 34D 1 At a system administration extension 10 and 11 with the phone idle press Feature O O followed by two presses of Intercom 1 System Administration is shown on the display 2 Dial 404 The phone displays Disallowed Lists 3 At the List Number prompt enter a list number 1 to 8 4 At the Entry prompt select a list entry 01 to 10 5 At the Data prompt enter the first telephone number 6 To save the telephone number in memory press Enter 14 See the button overlay map for the location of the Enter button 7 Do one of the following e To add other telephone numbers to this list press Next Item 14 gt to select a different list entry and repeat Steps 5 and 6 e To change the telephone number you just enter
137. istration extension 10 and 11 with the phone idle press Feature O O followed by two presses of Intercom 1 System Administration is shown on the display 2 Dial 728 3 At the Reset Save All prompt press Enter 14 To reset the system 1408 1416 Phone 1 At either of the system administration telephones extensions 10 and 11 with the phone idle press Admin 2 Use the up or down arrow buttons to scroll the display to System Administration When displayed press Select 3 Dial 728 4 At the Reset Save All prompt press Proceed PARTNER Phone Administration Page 158 IP Office PARTNER Version Issue 1b 22 February 2010 System Maintenance System Reset 15 9 System Shutdown Before maintenance on the phone system it should be shutdown using one of the processes below J ust simply switching off power to the phone system may cause data to be lost Maintenance includes actions such as removing any of the SD cards in the phone system s Optional SD and System SD card slots Once the system has shutdown you can switch off power to the system To restart the system switch the power back on e WARNING This process will restart the phone system and disconnect all currently connected calls To shutdown the system ETR 18D 34D 1 At a system administration extension 10 and 11 with the phone idle press Feature O O followed by two presses of Intercom 1 System Administration is shown on the display 2 Dial 729
138. itional buttons can also be added by attaching a button module to the phone The buttons are numbered from 01 up to 80 from left to right starting from the bottom row upwards e Intercom Buttons The first two buttons 01 and 02 are used as Intercom 1 and Intercom 2 buttons for internal calls This function is automatically assigned to the buttons by the system and cannot be overridden by the system administrator or extension user e Line Buttons Buttons 03 and upwards up to the number of lines assigned to the extension are used as line appearance buttons for external calls These can only be programmed by a system administrator using the Number of Lines 21 and Line Assignment 22 gt functions They cannot be overridden by the extension user e Other Buttons Any additional buttons can be used for the functions listed in Button Programming Functions 112 These buttons can be programmed by the system administrator and the extension user Button Types ETR Phones 1400 Series Phones ETR 6 ETR 18 ETR 34D 1403 1408 1416 ETR 6D ETR 18D Programmable buttons without lights o aele T T T Total Buttons e Default Button Programming The default programming sets the following button programming Button 01 02 Intercom 1 and Intercom 2 03 to 07 Lines 01 to 04 ETR extensions Last Number Redial 13A Conference Drop 130 It allows the extension use to access their voicemail mailbox Recall 142 Voicemail Collect T
139. ivacy at your extension to prevent other users from joining your calls and from accessing the Caller ID information displayed at your extension e For held calls use Hold to prevent other users from picking up your held call and from accessing the Caller ID information associated with the held call e There are two ways to inspect Caller ID lines e If you are active on a call you automatically get Caller ID information for that call However If you want to view Caller ID information for a second call without ending the active call or putting it on hold use Caller ID Inspect e If you are not active on a call you can press line buttons to view Caller ID information for those lines However keep in mind that if you pick up the handset you will join or answer the call shown on the display e Caller ID information does not display for extensions active on Conference Calls e If you receive a call routed to your extension by Direct Extension Dial a voice messaging system or auto attendant the Caller ID information is passed to your extension when you answer the call e f you transfer a call the Caller ID information is passed to the destination extension e If you send calls for Call Coverage the Caller ID information is not passed to the covering extension Coverage Call for XX appears instead so the user at the covering extension can identify the person for whom the call was originally intended e Caller ID information is dis
140. lash signal Stop CONFERENCE Stop dialing e You can store account codes as system speed dial numbers for use with the account code entry feature e A marked system speed dial number overrides dialing restrictions To sets a system speed dial as a marked system speed dial the number should begin with a before the telephone number The digits in a marked system speed dial number do not appear on phone displays when the speed dial is used e A marked system speed dial number can begin with a star code To enter it press followed by the star code and then the telephone number For example press 675551001 e You cannot program system speed dial codes on Auto Dial buttons e If the system is connected to a PBX or Centrex system and a dial out code usually 9 is needed to place calls outside the PBX or Centrex system include the dial out code and one or more pauses if available in Speed Dial numbers that must dial out of the PBX or Centrex system e You can use multiple Auto Dial buttons and Speed Dial numbers during the course of a single call For example you can use an Auto Dial button or Speed Dial number to dial the Account Code Entry feature code and another Speed Dial number to dial the account code PARTNER Phone Administration Page 59 IP Office PARTNER Version Issue 1b 22 February 2010 To program a system speed dial entry ETR 18D 34D 1 At either of the system administration telephones extensions 10 and 11 with
141. ling are very effective absolute protection against misuse cannot be guaranteed e Allowed Phone Number Lists 35 gt Used to specify telephone numbers that extensions associated with the list can dial regardless of other dialing restrictions e Allowed List Assignments 36 Used to assign which allowed number lists an extension can use e Disallowed Phone Number Lists 37 gt Used to specify telephone numbers that extensions associated with the list cannot dial e Disallowed List Assignments 39 Used to assign up to which disallowed number lists are applied to an extension e Emergency Phone Number List 40 Used to create a list of up to 10 telephone numbers that all extensions can dial regardless of dialing restrictions e Outgoing Call Restriction 41 gt Use this feature to specify the types of outgoing calls that can be made on all lines at an extension e Allow Remote Call Forwarding 42 gt All extensions can forward their incoming calls to another extension using call forwarding 123 This option is used to configure whether the extension can also forward calls to external numbers remote call forwarding and cell phone connect e System Password 43 When this optional password is set users must enter it to turn Night Service 94 on off Also when night service is on users in the Night Service Group 93 gt must enter the password to make any outgoing calls except calls to emergency phone numbers 40 gt and marked system
142. ling group 91 number for the button 71 to 74 e A page call to the calling group members can be selected by adding a in front of the calling group number 5 The current setting of the button will now be Calling Group followed by the calling group number e Exit programming by pressing Feature OO You can also exit programming mode by lifting the handset then place it back in the cradle To create an calling group button 1408 1416 Phone 1 Do one of the following depending on whether you want to change the button programming of the extension or of another extension To program the extension To program another extension 1 At the extension press Admin At extension 10 or 11 press Admin 2 Press the programmable button you Use the d amp up or down arrow buttons to scroll the display to want to change Alternatively Centralized Programming When displayed press Select e Use the d up or down arrows to At the Extension prompt enter the extension that you want to scroll to Telephone Programming configure Press Select Use the d up or down arrow buttons to scroll the display to e At the Button prompt press the Button Programming When displayed press Select button to edit or enter from 03 to 80 or press the corresponding line appearance button directly At the Button prompt enter from 03 to 80 or press the corresponding line appearance button directly 2 The current setting of that button is displayed
143. ll Restriction 41 Outside Conference Denial 75 Overlays 14 P Page Loudspeaker 138 Simultaneous 144 Password Remote Administration 152 System Password 43 PC Administration Password 152 Phone Overlays 14 Pickup Active Line 117 Call 125 Idle Line 136 Pickup Group 95 Button 140 Prefix 44 Privacy 141 Programming Menus 16 R Recall 142 Timer Duration 46 Recall Time 108 Redial Last Number 137 Saved Number 143 Remote Administration Password 152 Remote Call Forwarding 42 Removing an SD Card 159 Reset 158 Restore 155 Restriction 41 Ring Pattern 103 Ringing 98 Ringing on Transfer 104 Rings Abbreviated Ring 99 Call Coverage 100 Coverage 100 Transfer Return Rings 105 S Saved Number Redial 143 Schedule 87 SD Cards 159 Settings Copy Extension 151 Shutdown 159 Simultaneous Page 144 Speed Dial 58 Personal 61 System 59 Station Lock 145 Station Unlock 146 System Backup 154 Copy 156 Page 164 Issue 1b 22 February 2010 System Date 28 Default 157 Password 43 Reset 158 Restore 155 Shutdown 159 Time 29 Upgrade 160 System SD 159 T Time Daylight Saving 31 Network Time Synchronization 30 System Time 29 Toll Call Prefix 44 Transfer Ring on Transfer 104 Transfer Return Rings 105 Twinning 123 U Unlock 146 Upgrade 160 V VMS Cover On Off 83 Coverage Rings 84 Delay 86 Hunt Delay 86 Hunt Schedule 87 Schedule 87 VMS Cover 147 Voice Mailbox Transfer 148 Voicemail Cover On Off 83 Coverage Rings 84 Del
144. ll the display to Restrictions Permissions When displayed press Select e Alternatively dial and the same code as used by ETR phones for system administration 7 gt 4 Use the up or down arrow buttons to scroll the display to Set System Password When displayed press Select 5 Enter the new four digit system password Use Default to return to the default setting of no password e Exit programming by pressing PHONE EXIT Alternatively use the Back button to move to another menu PARTNER Phone Administration Page 43 IP Office PARTNER Version Issue 1b 22 February 2010 4 9 Toll Call Prefix Use this feature to indicate whether users must dial a O for operator assisted calls or 1 for direct dial calls before the area code to make a long distance call or just the area code and number To change the toll call prefix setting ETR 18D 34D 1 At a system administration extension 10 and 11 with the phone idle press Feature O O followed by two presses of Intercom 1 System Administration is shown on the display 2 Dial 402 The phone displays Toll Call Prefix 3 Enter the appropriate value e 1 0Oor1 required before Area Code and Number the default setting e 2 Area Code and Number Only e Exit programming by pressing Feature OO You can also exit programming mode by lifting the handset then place it back in the cradle To change the toll call prefix setting 1408 1416 Phone 1 At either of the system adm
145. ll the display to System Administration When displayed press Select 3 Use the ad up or down arrow buttons to scroll the display to System Parameters When displayed press Select e Alternatively dial and the same code as used by ETR phones for system administration 7 gt 4 Use the up or down arrow buttons to scroll the display to Recall timer When displayed press Select 5 The current setting is displayed 6 Enter then option required between O1 and 80 Each step increases the timer by 25 milliseconds Alternatively use the left or right arrow icons to toggle the settings or Default to return to the default setting 20 500msec e Exit programming by pressing PHONE EXIT Alternatively use the Back button to move to another menu PARTNER Phone Administration Page 46 IP Office PARTNER Version Issue 1b 22 February 2010 System Changes Recall Timer Duration 5 2 Caller ID Log All Calls Caller ID is available on system display telephones and single line display telephones on all lines for which you subscribe to Caller ID service Caller ID information is the caller s telephone number and name if available When active on a call you automatically receive Caller ID information for the duration of the call When an extension is idle you receive Caller ID information for a call coming in to your extension This feature requires no special programming however you must subscribe to Caller ID service if it is avail
146. llowed by two presses of Intercom 1 System Administration is shown on the display 2 Dial 602 The phone displays Music on Hold 3 Enter the appropriate value e 1 Active the default setting e 2 Not Active e Exit programming by pressing Feature OO You can also exit programming mode by lifting the handset then place it back in the cradle To change the setting of the music on hold 1408 1416 Phone 1 At either of the system administration telephones extensions 10 and 11 with the phone idle press Admin 2 Use the d amp up or down arrow buttons to scroll the display to System Administration When displayed press Select 3 Use the d amp up or down arrow buttons to scroll the display to Auxiliary Equipment When displayed press Select e Alternatively dial and the same code as used by ETR phones for system administration 7 gt 4 Use the d up or down arrow buttons to scroll the display to Music on Hold When displayed press Select 5 The current setting is shown 6 Press 1 or 2 Alternatively use the left or right arrow icons to toggle the setting or Default to return to the default setting Active e 1 Active the default setting e 2 Not Active e Exit programming by pressing PHONE EXIT Alternatively use the Back button to move to another menu PARTNER Phone Administration Page 109 IP Office PARTNER Version Issue 1b 22 February 2010 Chapter 14 Button Programming PARTNER P
147. lows the user to call or page the calling group 91 gt represented by the button e If an extension already has a button set to this function and target creating another button with this function to the same target will automatically clear the setting from the existing button e To access this function without a programmable button press Intercom 1 or Intercom 2 and then the hunt group number 71 to 74 e A page call to the calling group members can be selected by adding a in front of the calling group number To create an calling group button ETR 18D ETR 34D Phone 1 Do one of the following depending on whether you want to change the button programming of the extension or of another extension To program the extension To program another extension 1 At the phone press Feature OO 1 At one of the system administration telephones extension 10 i and 11 press Feature OO followed by two presses of 2 Program Extension is shown on the Intercom 1 and one press of Intercom 2 Centralized display Programming is shown on the display 3 Press the button that you want to edit or 2 At the Extension prompt enter the number of the extension enter from 03 to 80 or press the corresponding line appearance button 3 Enter from 03 to 80 to select the line button you want to edit or directly press the corresponding line appearance button directly 4 The current setting of that button is displayed 3 Press Intercom 1 4 Enter the cal
148. ls ring at the covering extension for the specified number of call coverage rings e If the covering extension does not answer the call is routed to the voice mailbox of the extension that activated Call Coverage after the specified number of VMS Cover Rings 84 gt e If the covering extension has Do Not Disturb active the call is routed immediately to the voice mailbox of the extension that activated Call Coverage e An extension user can switch call coverage on or off using a Call Coverage 12 button The button is also used to set the coverage extension e One ring is approximately 5 seconds To set the number of call coverage rings for an extension ETR 18D 34D 1 At a system administration extension 10 and 11 with the phone idle press Feature O O followed by two presses of Intercom 1 System Administration is shown on the display Dial 320 The phone displays Call Coverage Rings Enter the number of the extension to be programmed BR W N Enter the number of rings required between 1 and 9 2 is the default setting e Exit programming by pressing Feature OO You can also exit programming mode by lifting the handset then place it back in the cradle To set the number of call coverage rings for an extension 1408 1416 Phone 1 At either of the system administration telephones extensions 10 and 11 with the phone idle press Admin 2 Use the up or down arrow buttons to scroll the display to System Administ
149. ly At the Button prompt enter from 03 to 80 or press the corresponding line appearance button directly 2 The current setting of that button is displayed 4 Press Program and either dial 26 or use the d amp up or down arrow buttons to scroll the display to Hot Dial and press Select 5 The current setting of the button will now be set to Hot Dial e Exit programming by pressing PHONE EXIT Alternatively use the Back button to move to another menu PARTNER Phone Administration Page 134 IP Office PARTNER Version Issue 1b 22 February 2010 Button Programming Hot Dial 14 19 Hunt Group A button set to this function allows the user to call or page the hunt group 92 represented by the button e If an extension already has a button set to this function and target creating another button with this function to the same target will automatically clear the setting from the existing button e To access this function without a programmable button press Intercom 1 or Intercom 2 and then dial 77 and the hunt group number 1 to 6 e A page call that is auto answered by the first available extension in the hunt group can be selected by adding a in front of the hunt group number To create an hunt group button ETR 18D ETR 34D Phone 1 Do one of the following depending on whether you want to change the button programming of the extension or of another extension To program the extension To program another extension 1
150. m Administration is shown on the display Dial 406 The phone displays Emergency List Select a list entry 01 to 10 Enter the telephone number UO FB WW N Save the telephone number in memory by pressing Enter 14 gt Exit programming by pressing Feature 00 You can also exit programming mode by lifting the handset then place it back in the cradle To edit the emergency number list 1408 1416 Phone 1 At either of the system administration telephones extensions 10 and 11 with the phone idle press Admin 2 Use the d up or down arrow buttons to scroll the display to System Administration When displayed press Select 3 Use the d Up or down arrow buttons to scroll the display to Restrictions Permissions When displayed press Select e Alternatively dial and the same code as used by ETR phones for system administration 7 gt Use the d amp up or down arrow buttons to scroll the display to Emergency List When displayed press Select At the Entry prompt enter the list entry you want to change by entering 01 to 10 The current setting is displayed Enter the new number and press Enter Alternatively press Clear to remove the existing number oOo N OD WU A Use the d amp up or down arrow buttons to scroll through the other numbers in the list e Exit programming by pressing PHONE EXIT Alternatively use the Back button to move to another menu PARTNER Phone Administration Page 40 IP
151. mber an external number an account code or any other number The button can then be used when a number of that type needs to be dialed Call Coverage 12 A button set to this function allows the user to switch call coverage for their extension on or off The button settings include the extension number of the extension providing coverage When on calls to the user that ring unanswered for the user s number of coverage rings 100 then also start ringing at the call coverage extensions Caller ID Log 127 A button set to this function allows the user to view the phone system s call log of all caller IDs of calls received by the system To use the button the user must be one of the three extensions configured for call ID logging 47 gt Call Forwarding 11235 A button set to this function allows the user to redirect all their calls to another number Extensions with Remote Call Forwarding 42 enabled can also forward calls externally by specifying a personal speed dial 61 gt as the destination Call Pickup 125 A button set to this function allows the user to pickup a call alerting Intercom 1 at a specified extension Separate buttons can be created for each 6 lt Extn gt extension for which call pickup is required Caller ID Inspect 126 A button set to this function allows the user to see the caller ID of a call on another line without interrupting the current call to which they are connected Caller ID Name Dis
152. mber as its customer service number so that a caller can reach a sales representative directly to place an order To set up lines for Group Call Distribution ETR 18D 34D L UO A WU N At a system administration extension 10 and 11 with the phone idle press Feature O O followed by two presses of intercom 1 System Administration is shown on the display Dial 206 The phone displays Group Call Distrib At the Group prompt enter a group number 1 to 6 At the Line prompt enter the desired line number O1 to 64 To assign or remove a line enter the appropriate value e 1 Assigned for hunting to groups 1 6 e 2 Not Assigned the default setting Exit programming by pressing Feature 00 You can also exit programming mode by lifting the handset then place it back in the cradle To set up lines for Group Call Distribution 1408 1416 Phone L 2 oOo N OO WN A At either of the system administration telephones extensions 10 and 11 with the phone idle press Admin Use the d amp up or down arrow buttons to scroll the display to System Administration When displayed press Select Use the d up or down arrow buttons to scroll the display to Lines When displayed press Select e Alternatively dial and the same code as used by ETR phones for system administration 7 Use the d up or down arrow buttons to scroll the display to Group Call Distrib When displayed press Select At the Gro
153. me 25 gt Set the disconnect time setting for a line e Automatic Line Selection 26 Adjust the automatic line selection settings for an extension Other Options e Line Ringing 102 The ringing applied to a particular line appearance on an extension can be switched between immediate delayed or no ring e VMS Hunt Schedule 87 gt Following alerting on line appearance buttons a line can be configured to present its incoming calls to the VMS auto attendant The hunt schedule sets whether and when this option is used e VMS Hunt Delay 86 Set the delay before incoming calls are rerouted to the VMS auto attendant when scheduled to be used Incoming Calls Incoming calls on a line are presented as follows e Calls are presented on extensions that have line buttons set to match the line number This is configured using Number of Lines 21 gt and Line Assignment 22 gt e In addition to the line buttons calls can be presented to extensions using the following methods e Incoming calls on a T1 DID line are presented to the extension number that matches the DID digits e If a hunt group 24 gt has been associated with the line the call is presented to any available idle extensions in that hunt group e Coverage for calls on a line can be configured using one of the following methods e An extension can be associated with the line using the Line Coverage Extension 23 gt option Unanswered calls on that line will then follow the call
154. ment Doorphone 51 Fax Machine 56 Auxliliary Equipment Loudspeaker Extension 55 B Backup 154 Backup Alarm 153 Button Functions 112 Line Assignment 22 Night Service 94 139 Programming 112 C Call Coverage 121 Call Coverage Rings 100 Call Distribution Group 24 Call Forwarding 42 123 Call Pickup 125 Call Prefix 44 Call Restriction 41 Call Waiting 70 Caller ID Inspect Button 126 Log 47 Name Display Button 128 Time Synchronization 30 Caller ID Log 127 Calling Group 91 Button 129 Cell Phone Connect 123 Clearing a Backup Alarm 153 CO Disconnect Time 25 Conference Denial 75 Conference Drop 130 Contact Closure 53 Button 131 132 PARTNER Phone Administration IP Office PARTNER Version Index Group 53 Operation 54 Copy Extension Settings 151 System Software 156 Coverage Call Coverage Button 121 Line Coverage Extension 23 Coverage Rings 84 100 D Date Network Time Synchronization 30 System Date 28 Daylight Saving 31 Default 157 Delay VMS Hunt Delay 86 Delayed ring 102 Denial 75 Dial Tone Intercom 71 Disallowed Numbers List 37 List Assignment 39 Disconnect Time 25 Display Language 69 Distinctive Ringing 101 Do Not Disturb Button 133 Doorphone 51 Alert Extension 52 Extension 51 Drop 130 DST 31 E Emergency Phone Numbers 40 ETR Overlay 14 Extension Caller ID Logging 47 Copy Settings 151 Doorphone 51 Doorphone Alert 52 Fax Machine 56 Internal Hotline 74 Line Coverage 23 Loudspeaker
155. ming of the extension or of another extension To program the extension To program another extension 1 At the extension press Admin At extension 10 or 11 press Admin 2 Press the programmable button you Use the d amp up or down arrow buttons to scroll the display to want to change Alternatively Centralized Programming When displayed press Select e Use the d up or down arrows to At the Extension prompt enter the extension that you want to scroll to Telephone Programming configure Press Select Use the d up or down arrow buttons to scroll the display to e At the Button prompt press the Button Programming When displayed press Select button to edit or enter from 03 to 80 or press the corresponding line appearance button directly At the Button prompt enter from 03 to 80 or press the corresponding line appearance button directly 2 The current setting of that button is displayed 4 Press Program and either dial 16 or use the d amp up or down arrow buttons to scroll the display to Caller I D Name Display and press Select 5 The current setting of the button will now be set to Caller ID Name Display e Exit programming by pressing PHONE EXIT Alternatively use the Back button to move to another menu PARTNER Phone Administration Page 128 IP Office PARTNER Version Issue 1b 22 February 2010 Button Programming Caller ID Name Display 14 13 Calling Group A button set to this function al
156. mming by pressing Feature OO You can also exit programming mode by lifting the handset then place it back in the cradle To program an extension for forced account code entry 1408 1416 Phone 1 2 At either of the system administration telephones extensions 10 and 11 with the phone idle press Admin Use the d amp up or down arrow buttons to scroll the display to System Administration When displayed press Select Use the d up or down arrow buttons to scroll the display to Extensions When displayed press Select e Alternatively dial and the same code as used by ETR phones for system administration 7 gt Use the dt up or down arrow buttons to scroll the display to Forced Account Code When displayed press Select At the Extension prompt enter the extension you want to edit The current setting is displayed Enter 1 or 2 Alternatively use the left or right arrow icons to toggle the setting or Default to return to the default setting e 1 Assigned e 2 Not assigned the default setting Use the d amp up or down arrow buttons to select another extension to adjust if required Exit programming by pressing PHONE EXIT Alternatively use the Back button to move to another menu PARTNER Phone Administration Page 80 IP Office PARTNER Version Issue 1b 22 February 2010 Chapter 10 Voicemail PARTNER Phone Administration Page 81 IP Office PARTNER Version Issue 1b 22 February 201
157. move to another menu PARTNER Phone Administration Page 38 IP Office PARTNER Version Issue 1b 22 February 2010 Dialing Restrictions and Permissions Disallowed Number Lists 4 4 Disallowed List Assignment Use this feature to assign which disallowed number lists 37 gt an extension can use To assign Disallowed Phone Number Lists to an extension ETR 18D 34D 1 At a system administration extension 10 and 11 with the phone idle press Feature O O followed by two presses of Intercom 1 System Administration is shown on the display Dial 405 The phone displays Disallow To Enter the number of the extension to be programmed Enter the list number 1 to 8 mn FB WW N Enter the appropriate value e 1 Assigned to extension e 2 Not Assigned to extension the default setting e Exit programming by pressing Feature OO You can also exit programming mode by lifting the handset then place it back in the cradle To assign allowed phone number lists to an extension 1408 1416 Phone 1 At either of the system administration telephones extensions 10 and 11 with the phone idle press Admin 2 Use the dt up or down arrow buttons to scroll the display to System Administration When displayed press Select 3 Use the ad Up or down arrow buttons to scroll the display to Restrictions Permissions When displayed press Select e Alternatively dial and the same code as used by ETR phones for system administratio
158. move to another menu PARTNER Phone Administration Page 79 IP Office PARTNER Version Issue 1b 22 February 2010 9 2 Forced Account Code Extensions These processes allow you to set which extensions must enter an account code before making outside calls The account code can be used to charge telephone calls to a department or client Extensions set to forced account code entry can still dial numbers on the Emergency Phone Number List 40 without entering an account code In addition to dialing the account code extension users can also enter an account code using a number stored on an auto dial button 11 system speed dial 5 or personal speed dial 61 Automatic Line Selection 26 gt is not used for extensions set to forced account code entry Do not assign forced account code entry to an external hotline 72 gt extension If a System Password 43 gt is required to override dialing restrictions for an extension you must enter it before entering the account code To program an extension for forced account code entry ETR 18D 34D L At a system administration extension 10 and 11 with the phone idle press Feature O O followed by two presses of Intercom 1 System Administration is shown on the display Dial 307 The phone will display Forced Account Code At the Extension prompt enter the number of the extension to be programmed Enter the appropriate value e 1 Assigned e 2 Not Assigned Exit progra
159. n arrow buttons to scroll the display to e At the Button prompt press the Button Programming When displayed press Select button to edit or enter from 03 to 80 or press the corresponding line appearance button directly At the Button prompt enter from 03 to 80 or press the corresponding line appearance button directly 2 The current setting of that button is displayed 3 Press Program and either press Intercom 1 or use the up or down arrow buttons to scroll the display to Pickup Group and press Select 4 At the Endpoint prompt enter the pickup group 9 number for the button 661 to 664 5 The current setting of the button will now be Pickup Group followed by the pickup group number e Exit programming by pressing PHONE EXIT Alternatively use the Back button to move to another menu PARTNER Phone Administration Page 140 IP Office PARTNER Version Issue 1b 22 February 2010 Button Programming Pickup Group 14 25 Privacy A button set to this function allows the user to turn privacy on or off When on other extensions are not able to bridge into the user s calls e f an extension already has a button set to this function creating another button with this function will automatically clear the setting from the existing button e This function does not require a button that includes lights However if set on a button with lights the green LED will match whether the function is on or off e To access this fun
160. n 7 gt Use the d up or down arrow buttons to scroll the display to Disallow To When displayed press Select At the Extension prompt enter the extension number for which you want to assign lists At the List Number prompt enter the list entry you want to change by entering 1 to 8 The current setting is displayed oN ODO WN A Enter 1 Assigned or 2 Not assigned Alternatively use the left or right arrow icons to toggle the settings or Default to return to the default setting Not assigned 9 Use the d up or down arrow buttons to scroll through the extension s setting for other lists if required e Exit programming by pressing PHONE EXIT Alternatively use the Back button to move to another menu PARTNER Phone Administration Page 39 IP Office PARTNER Version Issue 1b 22 February 2010 4 5 Emergency Phone Number List The system can store a list of up to 10 emergency telephone numbers All users can dial those numbers regardless of any dialing restrictions e Each telephone number can include up to 12 digits e Enter the telephone number exactly as you would dial it including any toll prefixes e Users at forced account code extension 80 can dial numbers on the emergency phone number list without entering an account code To edit the emergency number list ETR 18D 34D 1 At a system administration extension 10 and 11 with the phone idle press Feature O O followed by two presses of Intercom 1 Syste
161. n also exit programming mode by lifting the handset then place it back in the cradle To change the remote call forwarding setting for an extension 1408 1416 Phone l 2 At either of the system administration telephones extensions 10 and 11 with the phone idle press Admin Use the d amp up or down arrow buttons to scroll the display to System Administration When displayed press Select Use the d up or down arrow buttons to scroll the display to Extensions When displayed press Select e Alternatively dial and the same code as used by ETR phones for system administration 7 gt Use the dt up or down arrow buttons to scroll the display to Remote Call Forward When displayed press Select At the Extension prompt enter the extension you want to edit The current setting is displayed Enter 1 or 2 Alternatively use the left or right arrow icons to toggle the settings or Default to return to the default setting e 1 Assigned e 2 Not Assigned the default setting Use the d amp up or down arrow buttons to select another extension to adjust if required Exit programming by pressing PHONE EXIT Alternatively use the Back button to move to another menu PARTNER Phone Administration Page 42 IP Office PARTNER Version Issue 1b 22 February 2010 Dialing Restrictions and Permissions Allow Remote Call Forwarding 4 8 System Password The system password is a four digit password that
162. n ee ee 91 12H GOUS sence atte cach teeta eee etie tt ae 92 11 3 Night Service Group ccccccceseseseesseeeeeeeeeeeeeeeeeees 93 11 4 Night Service Button cccccceseesssesseeeeeeeeeeeeeeeaeaes 94 11o PICKUP GIOUDS oiiire t i San ceicaeeads 95 12 Ring Settings 12 1 Abbreviated RINGING cccccccecsssseeeeeeeeeeeseeeeeeeaaeeees 99 12 2 Call Coverage RingS s ssssssssessseesseeeeeeeeeeees 100 12 3 DISUNGIVE RINGING sieeve nee Reel 101 TZA ENSERIO reia ceresaneetosaeeccietass teaees 102 12 5 Personal Ring Pattern cccesssseeeeeeeeeseeeeeeeeaes 103 12 6 Ringing ON Transfel eee eceeceeeessseeeeeeeeeneeeeeeeeaes 104 12 7 Transfer Return RINgS ccccecsseceeeeeeeeeeeeeeseneeees 105 13 Holding Calls 13 1 OIG Re all TIME resike a i 108 13 2 MUSIC ON OIG oria a a 109 14 Button Programming 14 1 Button Programming Functions ceeceeceee 112 14 2 Absent MeSSAQ C cccccsseseceeceeeeeeeeeeseeeaneeeeeesaaes 115 14 3 Account Code EnttVx s ccccetct eel aa 116 14 4 Active Line PickUp sriain iaa 117 14 5 Auto Dial INterCOM cccccsseeeeccesseeeceeeeeeseeaeeess 118 14 6 Auto Dial Other ceeeececcceceeeeeesseeeeeeeeeeeeeeees 119 14 7 Call COVEraQE cccccccccccsssssssseeeeeeecceceeeassssseeeeeneses 121 14 8 Call FOrwarding cccccccccsssssseceeeceeeseessaeeeeeeeeeeeeeees 123 1429 Call PICK UD cies sess a ceee tesa ek eee 1
163. n extension When on calls to the extension are redirected to the extension s mailbox when they ring unanswered for the extension s VMS Coverage Rings 84 setting When off calls to the extension continue to ring at the extension until answered or the caller hangs up e In addition to the processes below a VMS Cover 147 button can be programmed onto an extension with programmable buttons If the button includes lights the lights will indicate when VMS cover is on or off To switch voicemail on off for an extension ETR 18D 34D 1 At a system administration extension 10 and 11 with the phone idle press Feature O O followed by two presses of Intercom 1 System Administration is shown on the display 2 Dial 310 The phone displays Automatic VMS Cover 3 At the Extension prompt enter the extension number 4 Press either e 1 Assigned to turn voicemail cover on the default setting e 2 Not Assigned to turn voicemail cover off e Exit programming by pressing Feature OO You can also exit programming mode by lifting the handset then place it back in the cradle To switch voicemail on off for an extension 1408 1416 Phone 1 At either of the system administration telephones extensions 10 and 11 with the phone idle press Admin 2 Use the d up or down arrow buttons to scroll the display to System Administration When displayed press Select 3 Use the d up or down arrow buttons to scroll the display to Extension
164. n set to this function and target creating another button with this function to the same target will automatically clear the setting from the existing button e To access this function without a programmable button press Intercom 1 or Intercom 2 and then dial 6 followed by the two digit extension number To create an call pickup button ETR 18D ETR 34D Phone 1 Do one of the following depending on whether you want to change the button programming of the extension or of another extension To program the extension To program another extension 1 At the phone press Feature 00 1 At one of the system administration telephones extension 10 i and 11 press Feature OO followed by two presses of 2 Program Extension is shown on the Intercom 1 and one press of Intercom 2 Centralized display Programming is shown on the display 3 Press Intercom 1 2 At the Extension prompt enter the number of the extension 4 Press the button that you want to edit or 3 Enter from 03 to 80 to select the line button you want to edit or enter from 03 to 80 or press the press the corresponding line appearance button directly corresponding line appearance button directly 5 The current setting of that button is displayed 6 Dial 6 followed by the target extension number 7 The current setting of the button will now be Call Pickup followed by the target extension number e Exit programming by pressing Feature OO You can also exit programming mode
165. nd one press of Intercom 2 Centralized display Programming is shown on the display 3 Press the button that you want to edit or 2 At the Extension prompt enter the number of the extension enter from 03 to 80 or press the corresponding line appearance button 3 Enter from 03 to 80 to select the line button you want to edit or directly press the corresponding line appearance button directly 4 The current setting of that button is displayed 3 Dial FEATURE 22 4 The current setting of the button will now be set to Station Unlock e Exit programming by pressing Feature OO You can also exit programming mode by lifting the handset then place it back in the cradle To create a station unlock button 1408 1416 Phone 1 Do one of the following depending on whether you want to change the button programming of the extension or of another extension To program the extension To program another extension 1 At the extension press Admin At extension 10 or 11 press Admin 2 Press the programmable button you Use the d amp up or down arrow buttons to scroll the display to want to change Alternatively Centralized Programming When displayed press Select e Use the d up or down arrows to At the Extension prompt enter the extension that you want to scroll to Telephone Programming configure Press Select Use the d up or down arrow buttons to scroll the display to e At the Button prompt press the Button Programming
166. ne appearance button directly 4 The current setting of that button is displayed 3 Press Intercom 1 and dial 70 4 The current setting of the button will now be set to Loudspeaker Page e Exit programming by pressing Feature OO You can also exit programming mode by lifting the handset then place it back in the cradle To create a loudspeaker page button 1408 1416 Phone 1 Do one of the following depending on whether you want to change the button programming of the extension or of another extension To program the extension To program another extension 1 At the extension press Admin At extension 10 or 11 press Admin 2 Press the programmable button you Use the d amp up or down arrow buttons to scroll the display to want to change Alternatively Centralized Programming When displayed press Select e Use the d up or down arrows to At the Extension prompt enter the extension that you want to scroll to Telephone Programming configure Press Select Use the d up or down arrow buttons to scroll the display to e At the Button prompt press the Button Programming When displayed press Select button to edit or enter from 03 to 80 or press the corresponding line appearance button directly At the Button prompt enter from 03 to 80 or press the corresponding line appearance button directly 2 The current setting of that button is displayed 4 Press Program and either press Intercom 1 or use the d up
167. neous Page 14 29 Station Lock A button set to this function allows the user to lock their extension from being used to make calls After they press the button they are prompted to enter a four digit code after which the extension is locked If the extension is already locked pressing the button prompts for reentry of the four digit code to unlock the extension e Any locked extension can be unlocked from extension 10 or 11 without needing the four digit locking code using a Station Unlock 146 button e f an extension already has a button set to this function creating another button with this function will automatically clear the setting from the existing button e To access this function without a programmable button press FEATURE and then dial 21 To create a station lock button ETR 18D ETR 34D Phone 1 Do one of the following depending on whether you want to change the button programming of the extension or of another extension To program the extension To program another extension 1 At the phone press Feature OO 1 At one of the system administration telephones extension 10 i l and 11 press Feature OO followed by two presses of 2 Program Extension is shown on the Intercom 1 and one press of Intercom 2 Centralized display Programming is shown on the display 3 Press the button that you want to edit or 2 At the Extension prompt enter the number of the extension enter from 03 to 80 or press the corresponding line a
168. nformation For the most current versions of documentation go to the Avaya Support web site http Wwww avaya com support or the IP Office Knowledge Base hittp marketingtools avaya com knowledgebase Avaya Support Avaya provides a telephone number for you to use to report problems or to ask questions about your contact center The support telephone number is 1 800 628 2888 in the United States For additional support telephone numbers see the Avaya Web site htto Wwww avaya com support PARTNER Phone Administration Page 2 IP Office PARTNER Version Issue 1b 22 February 2010 Contents 1 Overview 1 1 Programming FUNCTIONS c cccccsseeeeeeeeeeeeeeseeeeeeeaeees 7 1 2 Programmable ButtONns cccccceeeeeeeeeseeeeeeeeeesseeseeeeees 9 1 3 ETR Phone Programming OverlayS cccceeseeeees 14 1 4 1408 1416 Programming Menug c cceseeeeeeeees 16 1 5 Phrase Sys Admin Not Supported cccccccccsseee 17 2 Line Settings 21 Number Of Lines scsi osc eh eee eee 21 22 LINE ASSIONIMENL ensa piece ciel aoe ees 22 2 3 Line Coverage ExtenSiOn cccccccccessecssssseeeeeeeeeeees 23 2 4 Group Call DiStriution cccccccceccceseeeseeesseeeeeeeeeeees 24 2 5 CO Disconnect TiME cceeseeeeceeeeeeeeeeeeeeseeeeeeeeeeees 25 2 6 Automatic Line Selection ccccccccseessaesseeeeeeeeeeeees 26 3 Date and Time 3 1 Changing the System Datte
169. ng of that button is displayed 4 Press Program and either dial 17 or use the d amp up or down arrow buttons to scroll the display to Caller I D Inspect and press Select 5 The current setting of the button will now be set to Caller ID Inspect e Exit programming by pressing PHONE EXIT Alternatively use the Back button to move to another menu PARTNER Phone Administration Page 126 IP Office PARTNER Version Issue 1b 22 February 2010 Button Programming Caller ID Inspect 14 11 Caller ID Log A button set to this function allows the user to set or clear an absent message for display on their phone When set the absent message is also displayed on other extensions when they call the user e f an extension already has a button set to this function creating another button with this function will automatically clear the setting from the existing button e This function is only supported on a button that includes lights The green LED will match whether the function is on or Off e To access this function without a programmable button press FEATURE and then dial 23 To create an absent message button ETR 18D ETR 34D Phone 1 Do one of the following depending on whether you want to change the button programming of the extension or of another extension To program the extension To program another extension 1 At the phone press Feature 00 1 At one of the system administration telephones extension 10 and 11 press Fe
170. ng of the extension or of another extension To program the extension To program another extension 1 At the extension press Admin At extension 10 or 11 press Admin 2 Press the programmable button you Use the d amp up or down arrow buttons to scroll the display to want to change Alternatively Centralized Programming When displayed press Select e Use the d up or down arrows to At the Extension prompt enter the extension that you want to scroll to Telephone Programming configure Press Select Use the d up or down arrow buttons to scroll the display to e At the Button prompt press the Button Programming When displayed press Select button to edit or enter from 03 to 80 or press the corresponding line appearance button directly At the Button prompt enter from 03 to 80 or press the corresponding line appearance button directly 2 The current setting of that button is displayed 3 Press Program and either dial 14 or use the up or down arrow buttons to scroll the display to Voice Mailbox Transfer and press Select 4 The current setting of the button will now be set to Voice Mailbox Transfer e Exit programming by pressing PHONE EXIT Alternatively use the Back button to move to another menu PARTNER Phone Administration Page 148 IP Office PARTNER Version Issue 1b 22 February 2010 Chapter 15 System Maintenance PARTNER Phone Administration Page 149 IP Office PARTNER Version Issue 1
171. ng on whether you want to change the button programming of the extension or of another extension To program the extension To program another extension 1 At the phone press Feature OO 1 At one of the system administration telephones extension 10 f and 11 press Feature OO followed by two presses of 2 Program Extension is shown on the Intercom 1 and one press of Intercom 2 Centralized display Programming is shown on the display 3 Press the button that you want to edit or 2 At the Extension prompt enter the number of the extension enter from 03 to 80 or press the corresponding line appearance button 3 Enter from 03 to 80 to select the line button you want to edit or directly press the corresponding line appearance button directly 4 The current setting of that button is displayed 3 Dial Feature 41 4 The current setting of the button will now be set to Contact Closure 1 e Exit programming by pressing Feature OO You can also exit programming mode by lifting the handset then place it back in the cradle To create a contact closure 1 button 1408 1416 Phone 1 Do one of the following depending on whether you want to change the button programming of the extension or of another extension To program the extension To program another extension 1 At the extension press Admin At extension 10 or 11 press Admin 2 Press the programmable button you Use the d amp up or down arrow buttons to scroll the display to want
172. ning Night Service on or off In addition when Night Service is on users in the Night Service Group can dial only numbers on the Emergency Phone Number List 40 gt and marked system speed dial numbers without entering the System Password Night Service with a System Password is useful for controlling unauthorized use of phones after hours e If you have a voice messaging system VMS Hunt Schedule 87 determines when outside calls should ring voicemail The status of the Night Service Button at extension 10 tells the voice messaging system to operate in day or night mode e The Night Service Button returns to the status on off it was in immediately prior to a power failure or to System Reset 158 being used e Night Service is unavailable on T1 lines with Direct Inward Dialing DID To program a night service button at extension 10 ETR 18D 34D 1 At a system administration extension 10 and 11 with the phone idle press Feature O O followed by two presses of Intercom 1 System Administration is shown on the display 2 Dial 503 The phone displays Night Service Button 4 The current setting is displayed If night service is already assigned to a button that button is lit 3 Enter the appropriate value e 1 Assigned Ext 10 e 2 Not Assigned the default setting 4 f assigned press 3 to select the button to which night service is assigned At the Button prompt press the button to which you want night service assigned or enter
173. not answered within three rings the call moves to the next idle extension in the hunt group e f users in the hunt group leave their desks they should turn on Do Not Disturb at their extensions so that calls hunt immediately to the next available extension e Hunt Group calls are not eligible for call coverage or VMS coverage e For instructions on making outside calls ring directly in a Hunt Group see Group Call Distribution 24 gt e Acall to a busy hunt group can be sent to a hunt group mailbox To assign extensions to a Hunt Group ETR 18D 34D 1 At a system administration extension 10 and 11 with the phone idle press Feature O O followed by two presses of Intercom 1 System Administration is shown on the display 2 Dial 505 The phone displays Hunt Group 3 At the Group prompt enter a group number 1 to 6 4 Enter the extension number that you want to add to or remove from a group 5 Enter the appropriate value e 1 Assigned to group e 2 Not Assigned to group the default setting e Exit programming by pressing Feature OO You can also exit programming mode by lifting the handset then place it back in the cradle To assign extensions to a Hunt Group 1408 1416 Phone 1 At either of the system administration telephones extensions 10 and 11 with the phone idle press Admin 2 Use the d up or down arrow buttons to scroll the display to System Administration When displayed press Select 3 Use the ad Up o
174. o Telephone Programming configure Press Select Use the d up or down arrow buttons to scroll the display to e At the Button prompt press the Button Programming When displayed press Select button to edit or enter from 03 to 80 or press the corresponding line appearance button directly At the Button prompt enter from 03 to 80 or press the corresponding line appearance button directly 2 The current setting of that button is displayed 3 Press Program and either dial 06 or use the d amp up or down arrow buttons to scroll the display to Conference Drop and press Select 4 The current setting of the button will now be set to Conference Drop e Exit programming by pressing PHONE EXIT Alternatively use the Back button to move to another menu PARTNER Phone Administration Page 130 IP Office PARTNER Version Issue 1b 22 February 2010 Button Programming Conference Drop 14 15 Contact Closure 1 A button set to this function allows the user to operate the system s contact closure 1 53 gt connection The user must be a member of the contact closure group 53 gt e If an extension already has a button set to this function creating another button with this function will automatically clear the setting from the existing button e To access this function without a programmable button press FEATURE and then dial 41 To create a contact closure 1 button ETR 18D ETR 34D Phone 1 Do one of the following dependi
175. o another menu PARTNER Phone Administration Page 29 IP Office PARTNER Version Issue 1b 22 February 2010 3 3 Network Time Synchronization Network time synchronization lets you synchronize the telephone system time and date with the network time information that your service provider includes on calls that include caller ID If network time synchronization is not selected the system time has to be set manually 29 e f network time synchronization is set to Active and your service provider sends Caller ID from another time zone the system clock will not match your local time To switch network time synchronization on off ETR 18D 34D 1 At a system administration extension 10 and 11 with the phone idle press Feature O O followed by two presses of Intercom 1 System Administration is shown on the display 2 Dial 128 The phone displays Network Time Synch 3 Press either 1 to display Active the default setting or 2 to display Not Active e Exit programming by pressing Feature OO You can also exit programming mode by lifting the handset then place it back in the cradle To switch network time synchronization on off 1408 1416 Phone 1 At either of the system administration telephones extensions 10 and 11 with the phone idle press Admin 2 Use the d Up or down arrow buttons to scroll the display to System Administration When displayed press Select 3 Use the up or down arrow buttons to scroll the display
176. oll the display to Intercom Dial Tone When displayed press Select At the Extension prompt enter the extension you want to edit The current setting is displayed Enter 1 or 2 Alternatively use the 4 left or right arrow icons to toggle the settings or Default to return to the default setting e 1 Regular dial tone the default setting e 2 Machine outside line dial tone Use the d amp up or down arrow buttons to select another extension to adjust if required Exit programming by pressing PHONE EXIT Alternatively use the Back button to move to another menu PARTNER Phone Administration Page 71 IP Office PARTNER Version Issue 1b 22 February 2010 8 5 External Hotline Use this feature to identify an extension as being an external hotline extension When a user lifts the handset of an external hotline extension a stored external number is automatically dialed The external number might be for example a frequently called service bureau The external hotline must be a single line telephone without a dial pad e Under certain conditions of heavy telephone usage the external hotline may be unable to dial the programmed number immediately for example if many of the tip ring devices connected to your system dial out at the same time e You can identify several extensions as external hotlines e Do not assign an external hotline to extensions 10 or 11 e Use Hotline 74 gt to identify an internal hotline ext
177. on 10 or 11 press Admin 2 Press the programmable button you Use the d amp up or down arrow buttons to scroll the display to want to change Alternatively Centralized Programming When displayed press Select e Use the d up or down arrows to At the Extension prompt enter the extension that you want to scroll to Telephone Programming configure Press Select Use the d up or down arrow buttons to scroll the display to e At the Button prompt press the Button Programming When displayed press Select button to edit or enter from 03 to 80 or press the corresponding line appearance button directly At the Button prompt enter from 03 to 80 or press the corresponding line appearance button directly 2 The current setting of that button is displayed 3 Press Program and either dial 07 or use the d up or down arrow buttons to scroll the display to Privacy and press Select 4 The current setting of the button will now be set to Privacy e Exit programming by pressing PHONE EXIT Alternatively use the Back button to move to another menu PARTNER Phone Administration Page 141 IP Office PARTNER Version Issue 1b 22 February 2010 14 26 Recall A button set to this function allows the user to send a recall or hook flash signal e f an extension already has a button set to this function creating another button with this function will automatically clear the setting from the existing button To create a r
178. or down arrow buttons to scroll the display to Loudspeaker Page and press Select 5 At the Endpoint prompt enter 70 6 The current setting of the button will now be set to Loudspeaker Page e Exit programming by pressing PHONE EXIT Alternatively use the Back button to move to another menu PARTNER Phone Administration Page 138 IP Office PARTNER Version Issue 1b 22 February 2010 Button Programming Loudspeaker Page 14 23 Night Service Use this feature to program a button on the system telephone at extension 10 to turn night service on and off When night service is on all lines assigned to the telephones of the users in the night service group 93 ring immediately regardless of their normal line ringing settings Night service is useful if you want phones to ring after regular business hours For example although Shipping Department workers do not answer calls directly during the day you want them to answer incoming calls after hours e You must program a Night Service Button on the system telephone at extension 10 e Program Night Service on a button with lights This feature is not supported on a button without lights e Dialing restrictions for extensions not in the Night Service Group remain the same as during normal daytime operation e If you reassign the Night Service Button it is removed from the button where it was previously assigned e If you program a System Password 43 you must enter the password when tur
179. orphones in the Night Service Group A user in the Night Service Group can receive an after hours outside call only if it comes in on a line that is assigned to that user s telephone Line assignments for extensions in the Night Service Group can vary from one extension to another If you program a System Password 43 when Night Service is on users in the Night Service Group can dial only numbers on the Emergency Phone Number List 40 gt and Marked System Speed Dial numbers without entering the System Password If you have a voice messaging system lines that are assigned to the user s telephones in the Night Service Group are covered by the voice messaging system depending on the status of VMS Hunt Delay 86 gt and VMS Hunt Schedule 87 gt Night Service is ignored on T1 lines with DID To assign extension to the Night Service Group ETR 18D 34D L 2 3 4 At a system administration extension 10 and 11 with the phone idle press Feature O O followed by two presses of Intercom 1 System Administration is shown on the display Dial 504 The phone displays Night Service Grp Ext Enter the number of the extension to be programmed Enter the appropriate value e 1 Assigned to group e 2 Not Assigned to group the default setting Exit programming by pressing Feature 00 You can also exit programming mode by lifting the handset then place it back in the cradle To assign extension to the Night Service Group 1408
180. own arrow buttons to scroll the display to Line Assignment When displayed press Select At the Extension prompt enter the extension you want to edit At the Line prompt enter the line number The current setting is displayed Enter 1 or 2 Alternatively use the left or right arrow icons to toggle the setting e 1 Assigned The line is already assigned to a button on the extension Changing the setting to not assigned will remove the line from the line appearance e 2 Not assigned The line is not assigned to a button on the extension Changing the setting to assigned will add the line to the next button after lines already assigned to buttons on the extension Use the dt up or down arrow buttons to select another line to adjust if required Exit programming by pressing PHONE EXIT Alternatively use the Back button to move to another menu PARTNER Phone Administration Page 22 IP Office PARTNER Version Issue 1b 22 February 2010 Line Settings Line Assignment 2 3 Line Coverage Extension When an incoming call arrives on a line it is presented to all extensions that have a line appearance button assigned 22 for that line However for call coverage VMS coverage and call forwarding it can be set to follow the settings of the extension set below as the line s coverage extension To set a covering extension for a line ETR 18D 34D 1 At a system administration extension 10 and 11 with the phone idle press Fe
181. p up or down arrow buttons to scroll the display to System Administration When displayed press Select Use the d up or down arrow buttons to scroll the display to Extensions When displayed press Select e Alternatively dial and the same code as used by ETR phones for system administration 7 gt Use the dt up or down arrow buttons to scroll the display to Abbreviated Ringing When displayed press Select At the Extension prompt enter the extension you want to edit The current setting is displayed Enter 1 or 2 Alternatively use the 4 left or right arrow icons to toggle the settings or Default to return to the default setting Active e 1 Active incoming calls ring once the default setting e 2 Not Active incoming calls ring repeatedly Use the d amp up or down arrow buttons to select another extension to adjust if required Exit programming by pressing PHONE EXIT Alternatively use the Back button to move to another menu PARTNER Phone Administration Page 99 IP Office PARTNER Version Issue 1b 22 February 2010 12 2 Call Coverage Rings Use this feature to define the number of times intercom transferred and outside calls on lines assigned ownership ring at an extension before they are sent to the covering extension You can program the number of call coverage rings on an individual extension basis e If an extension has call coverage and voicemail coverage active covered cal
182. peration only during night operation or never You can program VMS Hunt Schedule on a per line basis When a line is set to go to the VMS auto attendant the VMS Hunt Delay 86 settings determines how long the call rings before going to the auto attendant If you set the VMS Hunt Schedule for day only or night only you must program a Night Service button 94 gt for extension 10 To change the VMS Hunt Schedule for a line ETR 18D 34D L At a system administration extension 10 and 11 with the phone idle press Feature O O followed by two presses of Intercom 1 System Administration is shown on the display Dial 507 The phone displays VMS Hunt Schedule Enter the line number The current setting is shown in the telephone display Enter the appropriate value e 1 Always the default setting e 2 Day only e 3 Night only e 4 Never Exit programming by pressing Feature 00 You can also exit programming mode by lifting the handset then place it back in the cradle To change the VMS Hunt Schedule for a line 1408 1416 Phone L 2 At either of the system administration telephones extensions 10 and 11 with the phone idle press Admin Use the d amp up or down arrow buttons to scroll the display to System Administration When displayed press Select Use the d up or down arrow buttons to scroll the display to Groups When displayed press Select e Alternatively dial and the same code
183. phone display will show the message Backup Successful 5 If a backup fails the telephone display will give the reason why the backup was unsuccessful e Shutdown and Insert Card No card was detected in the phone system s System SD card slot For correct operation of the phone system the Avaya SD card should always be present at all times e System Busy Another backup restore upgrade or copy was already in progress at the time the manual process was requested e Backup Failed This message indicates that there was some problem For example the card in the phone system s System SD card slot was removed during the backup or the card has become corrupted e Exit programming by pressing Feature OO You can also exit programming mode by lifting the handset then place it back in the cradle e f you exit the procedure before the backup has finished the backup will continue but no feedback will be displayed To begin a manual backup of system settings 1408 1416 Phone 1 At either of the system administration telephones extensions 10 and 11 with the phone idle press Admin 2 Use the a up or down arrow buttons to scroll the display to System Administration When displayed press Select 4 Dial 124 The display will show System Manual Backup Press Proceed to start the backup 5 If Proceed is not displayed or there is a problem additional text messages may be displayed e Shutdown and Insert Card No card was detected in the phone s
184. play A button set to this function allows the user to swap the display of 16 Yes 12 caller ID name and number information on their extension Calling Group 128 A button set to this function allows the user to call or page the Intercom 1 calling group 91 gt represented by the button lt Group gt Conference Drop A button set to this function allows the user to drop a call from a conference Contact Closure 1 13 A button set to this function allows the user to operate the system s contact closure 1 53 connection The user must be a member of the contact closure group 53 Contact Closure 2 132 A button set to this function allows the user to operate the system s contact closure 2 53 connection The user must be a member of the contact closure group 53 Hot Dial 134 A button set to this function allows the user to dial a number without first going off hook or pressing the SPEAKER button Automatic line selection 26 gt is used to select a line Hunt Group A button set to this function allows the user to call or page the hunt Intercom 1 group 92 represented by the button lt Group gt Idle Line Pickup A button set to this function allows the user to seize a line if that Intercom 1 8 line is idle This allows the user to access line for which they do not have a line appearance button on their extension Last Number Redial 137 A button set to this function allows the user to redial the last 05 external number dialed Lou
185. played if you join a call however you cannot join a call at any extension that has Privacy activated e Caller ID information is displayed if users pick up calls with Direct Line Pickup Active Line Call Pickup or Group Pickup e For incoming calls Caller ID information appears only when a call is audibly alerting at an extension This means that extensions with Do Not Disturb activated or extensions that have lines with Line Ringing set to No Ring do not receive Caller ID information However Caller ID information is displayed once the call is answered or if the line is preselected PARTNER Phone Administration Page 47 IP Office PARTNER Version Issue 1b 22 February 2010 Use this feature to program up to three extensions that log all answered Caller ID calls and all unanswered Caller ID calls received at any extension on specific lines You must use the Caller ID Call Log Line Association programming procedure to associate lines with the extension that will log all calls Then use the Caller ID Log All Calls feature to allow the extension to log all Caller ID calls on the associated lines Once the features are activated for an extension when the user activates the Caller ID Call Logging all Caller ID calls that are answered or unanswered by any extension on the associated lines are logged A telephone symbol a vertical handset appears in the Call Status Display to indicate that the call being viewed has been answered The Caller ID
186. ppearance button 3 Enter from 03 to 80 to select the line button you want to edit or directly press the corresponding line appearance button directly 4 The current setting of that button is displayed 3 Dial FEATURE 21 4 The current setting of the button will now be set to Station Lock e Exit programming by pressing Feature OO You can also exit programming mode by lifting the handset then place it back in the cradle To create a station lock button 1408 1416 Phone 1 Do one of the following depending on whether you want to change the button programming of the extension or of another extension To program the extension To program another extension 1 At the extension press Admin At extension 10 or 11 press Admin 2 Press the programmable button you Use the d amp up or down arrow buttons to scroll the display to want to change Alternatively Centralized Programming When displayed press Select e Use the d up or down arrows to At the Extension prompt enter the extension that you want to scroll to Telephone Programming configure Press Select Use the d up or down arrow buttons to scroll the display to e At the Button prompt press the Button Programming When displayed press Select button to edit or enter from 03 to 80 or press the corresponding line appearance button directly At the Button prompt enter from 03 to 80 or press the corresponding line appearance button directly 2 The curr
187. pressing PHONE EXIT Alternatively use the Back button to move to another menu PARTNER Phone Administration Page 125 IP Office PARTNER Version Issue 1b 22 February 2010 14 10 Caller ID Inspect A button set to this function allows the user to see the caller ID of a call on another line without interrupting the current call to which they are connected e f an extension already has a button set to this function creating another button with this function will automatically clear the setting from the existing button e This function is only supported on a button that includes lights The green LED will match whether the function is on or Off e To access this function without a programmable button press FEATURE and then dial 17 To create a caller ID inspect button ETR 18D ETR 34D Phone 1 Do one of the following depending on whether you want to change the button programming of the extension or of another extension To program the extension To program another extension 1 At the phone press Feature 00 1 At one of the system administration telephones extension 10 and 11 press Feature OO followed by two presses of 2 Program Extension is shown on the Intercom 1 and one press of Intercom 2 Centralized display Programming is shown on the display 3 Press the button that you want to edit or 2 At the Extension prompt enter the number of the extension enter from 03 to 80 or press the corresponding line appearance button
188. programming mode by lifting the handset then place it back in the cradle To create an idle line pickup button 1408 1416 Phone 1 Do one of the following depending on whether you want to change the button programming of the extension or of another extension To program the extension To program another extension 1 At the extension press Admin At extension 10 or 11 press Admin 2 Press the programmable button you Use the d amp up or down arrow buttons to scroll the display to want to change Alternatively Centralized Programming When displayed press Select e Use the d up or down arrows to At the Extension prompt enter the extension that you want to scroll to Telephone Programming configure Press Select Use the d up or down arrow buttons to scroll the display to e At the Button prompt press the Button Programming When displayed press Select button to edit or enter from 03 to 80 or press the corresponding line appearance button directly At the Button prompt enter from 03 to 80 or press the corresponding line appearance button directly 2 The current setting of that button is displayed 3 Press Program and either press Intercom 1 or use the up or down arrow buttons to scroll the display to Idle Line Pickup and press Select 4 At the Endpoint prompt enter 8 5 The current setting of the button will now be Idle Line Pickup followed by the hunt group number e Exit programming by pressing
189. r Pickup Groups using group numbers 661 to 664 You can assign each extension to any or all of the pickup groups To pickup calls without a Pickup Group 14 button press Intercom 1 or Intercom 2 and then dial 661 to 664 for the group from which to pickup the call When there are multiple calls ringing the members of a pickup group the longest ringing call is picked up To assign extensions to a Pickup Group ETR 18D 34D L UO A WU N At a system administration extension 10 and 11 with the phone idle press Feature O O followed by two presses of Intercom 1 System Administration is shown on the display Dial 501 The phone displays Pickup Group At the Group prompt enter a group number 1 to 4 At the Extension prompt enter the number of the extension to be programmed Enter the appropriate value e 1 Assigned to group e 2 Not Assigned to group the default setting Do one of the following e To assign or unassign another extension press Next Item 14 or Prev Item 14 gt until the extension number appears on the display Then repeat Step 5 e To program another group press Next Procedure 14 Prev Procedure 14 and enter a new group number Then repeat Steps 4 and 5 Exit programming by pressing Feature 00 You can also exit programming mode by lifting the handset then place it back in the cradle To assign extensions to a Pickup Group 1408 1416 Phone 1 2 oN ODO WN A At either of
190. r cards should only be removed while the system is shutdown This ensures that the card is not removed while files are being written to the card as that could cause corruption of those files PARTNER Phone Administration Page 150 IP Office PARTNER Version Issue 1b 22 February 2010 System Maintenance 15 1 Copy Extension Settings Set up your system by programming one extension for each type of telephone in the system You can then use copy settings to program other telephones of the same type For example you can program one ETR 18D telephone and then copy its settings to any other extensions that have ETR 18 telephones To copy settings from one extension to another of the same type ETR 18D 34D 1 At a system administration extension 10 and 11 with the phone idle press Feature O O followed by two presses of Intercom 1 System Administration is shown on the display 2 Dial 399 The phone displays Copy Settings 3 At the Extension prompt enter the source extension to copy from 4 At the next Extension prompt enter the target extension to copy to any extension except the source extension is valid e Exit programming by pressing Feature OO You can also exit programming mode by lifting the handset then place it back in the cradle To copy settings from one extension to another of the same type 1408 1416 Phone 1 At either of the system administration telephones extensions 10 and 11 with the phone idle press Admin 2 U
191. r down arrow buttons 2 Use the d up or down arrow buttons to scroll the display to to scroll the display to Telephone Centralized Programming When displayed press Select Programming When displayed press Select 3 At the Extension prompt enter the extension that you want to configure 2 Use the d Up or down arrow buttons to scroll the display to Personal Speed Dial When displayed press Select 3 At the Code prompt enter between 80 and 99 to select the speed dial entry that you want to edit 4 The current setting of the speed dial entry is displayed 5 Enter the external number and press Enter The number can be up to 28 characters in length Press Clear to remove any existing number The following keys can be used to enter special dialing commands Function Press to insert Character Description Pause Inserts a 1 5 second pause R_ Senda hook switch flash signal Stop CONFERENCE Stop dialing e Exit programming by pressing PHONE EXIT Alternatively use the Back button to move to another menu PARTNER Phone Administration Page 61 IP Office PARTNER Version Issue 1b 22 February 2010 PARTNER Phone Administration Page 62 IP Office PARTNER Version Issue 1b 22 February 2010 Speed Dials Personal Speed Dials PARTNER Phone Administration Page 63 IP Office PARTNER Version Issue 1b 22 February 2010 Chapter 8 Extension Settings PARTNER Phone Administration Page 65 IP Office PARTNER Version
192. r down arrow buttons to scroll the display to want to change Alternatively Centralized Programming When displayed press Select e Use the d up or down arrows to At the Extension prompt enter the extension that you want to scroll to Telephone Programming configure Press Select Use the d up or down arrow buttons to scroll the display to e At the Button prompt press the Button Programming When displayed press Select button to edit or enter from 03 to 80 or press the corresponding line appearance button directly At the Button prompt enter from 03 to 80 or press the corresponding line appearance button directly 2 The current setting of that button is displayed 3 Press Program and either dial 03 or use the d amp up or down arrow buttons to scroll the display to Recall and press Select 4 The current setting of the button will now be set to Recall e Exit programming by pressing PHONE EXIT Alternatively use the Back button to move to another menu PARTNER Phone Administration Page 142 IP Office PARTNER Version Issue 1b 22 February 2010 Button Programming Recall 14 27 Saved Number Redial A button set to this function allows the user to save the number dialed during a call and to redial that number when idle This can be used when the number dialed does not answer e f an extension already has a button set to this function creating another button with this function will automatically cle
193. r down arrow buttons to scroll the display to Groups When displayed press Select e Alternatively dial and the same code as used by ETR phones for system administration 7 gt Use the dt up or down arrow buttons to scroll the display to Hunt Group When displayed press Select At the Group prompt enter 1 to 6 for the hunt group you want to adjust At the Extension prompt enter the extension number whose group membership you want to change The extension s current group membership is shown oN ODO WN A Press 1 Assigned or 2 Not assigned to change the extension s membership Alternatively use the left or right F arrow icons to toggle through the settings or Default to return to the default setting not assigned 9 Press the d up or down arrow buttons to view the setting of another extension if required e Exit programming by pressing PHONE EXIT Alternatively use the Back button to move to another menu PARTNER Phone Administration Page 92 IP Office PARTNER Version Issue 1b 22 February 2010 Groups Hunt Groups 11 3 Night Service Group When night service is on and a call comes in all available extensions in the night service group ring immediately regardless of the line ringing settings Any extensions that would normally ring during the day also ring Do not include extensions connected to certain auxiliary equipment auto attendants voice messaging systems internal or external hotline telephones or do
194. ration When displayed press Select 3 Use the d Up or down arrow buttons to scroll the display to Extensions When displayed press Select e Alternatively dial and the same code as used by ETR phones for system administration 7 gt 4 Use the up or down arrow buttons to scroll the display to Call Coverage Rings When displayed press Select 5 At the Extension prompt enter the extension you want to edit 6 The current setting is displayed 7 Enter the number of rings required between 1 and 9 Alternatively use the left or right arrow icons to toggle the settings or Default to return to the default setting 2 rings 8 Use the up or down arrow buttons to select another extension to adjust if required e Exit programming by pressing PHONE EXIT Alternatively use the Back button to move to another menu PARTNER Phone Administration Page 100 IP Office PARTNER Version Issue 1b 22 February 2010 Ring Settings Call Coverage Rings 12 3 Distinctive Ringing Use this feature to determine whether calls should ring at a tip ring extension using the system s different distinctive ringing patterns for outside intercom and transferred calls or whether all calls should ring like outside calls e Change the setting to Not Active if a tip ring device such as a modem or answering machine does not pick up intercom or transferred calls e If distinctive ring is set to Not Active for an extension with both a system telep
195. ration telephones extensions 10 and 11 with the phone idle press Admin 2 Use the a up or down arrow buttons to scroll the display to System Administration When displayed press Select 3 Use the ad up or down arrow buttons to scroll the display to Auxiliary Equipment When displayed press Select e Alternatively dial and the same code as used by ETR phones for system administration 7 gt 4 Use the d up or down arrow buttons to scroll the display to Fax Machine Extension When displayed press Select 5 At the Extension prompt enter the extension to which the fax machine is connected 6 Enter the appropriate value Alternatively use the left or right arrow icons to toggle through the settings or Default to return to the default setting Not assigned e 1 Assigned e 2 Not Assigned the default setting e Exit programming by pressing PHONE EXIT Alternatively use the Back button to move to another menu PARTNER Phone Administration Page 56 IP Office PARTNER Version Issue 1b 22 February 2010 Chapter 7 Speed Dials PARTNER Phone Administration Page 57 IP Office PARTNER Version Issue 1b 22 February 2010 7 Speed Dials Speed dials allow the rapid dialing of frequently used telephone numbers e System Speed Dials 59 Up to 100 system speed dials numbered 600 to 699 can be configured for use by all extensions When used normal dialing restrictions are applied However marked system speed
196. re Admin iSystem Administration Centralized Programming Telephone Programming l i Features System Administration i Select Exit j System Parameters 3 TLines TExtensions Restriction Pennissions Groups Auxiliary Equipment La System Administration System Parameters select Back j Fax Machine Extension Music on Hold i Internal Hotline Ext Doonphone 1 Extension I l I Doorphone 2 Extension I I l l BDoorphone Alert Ext Contact Close Grp Type Contact Close Loudspeaker Paging Ext Auxillary Equipment Fax Machine Extension Select System Date Toystem Time Number of Lines Transfer Return Recall Timer Duration Outside Conf Denial Ringing on Transfer iClear Backup Alam Auto Daylight Savings Hold Timer Network Time Synch System Paraneiers Lsystem Date Select iGo Disconnect Time Group Call Distrib Line Coverage Extension Lines iGo Disconnect Time select Outgaing Call Restr Toll Call Prefix Set System Password Disallowed Lists Disallowed To Emergency List Allowed Lists Allow To Forcad Act Code List RestictionPennissions Outgoing Call Restr Select 1 Log ID All Call Ext3 I I B nenea I JLine Assignment Display Language TAutomatic Ext Privacy Abbreviated Ringing Force
197. re Operation Type 00cseee 54 6 3 Loudspeaker ExtensiOn c ccccccccsssseeeeeeeeeeeeseeeeeaees 55 6 4 Fax Machine Extension cccccsssececceseeeeceneeeeeeeeaeeees 56 7 Speed Dials 7 1 System Speed Dials cceseeceecececeeeeeeeesseeeeeeeeeeees 59 7 2 Personal Speed DiallS ccccccccccecceeeeeeeeessseeeeeeeeeees 61 8 Extension Settings Oi EXTENSION NGM Cs sccsaccit ecu tancaca consea ade a 67 8 2 Display Language ante sue ete ee eae 69 8 3 Call WANING xs ce ccsscates Avascscwciecetecdeteniarentnatod lt decessaxeesanteaes 70 8 4 Intercom Dial TONG ccccccccceeeceeeeeeeeeeeeeeeeeseeseeeeees 71 8 5 External Hollies ara epee enenencom ee 72 8 6 intemal TOWNS eanna aaa 74 PARTNER Phone Administration IP Office PARTNER Version Contents 8 7 Outside Conference Deniial cccccceececeeceececeeeeeeees 75 8 8 Automatic Privacy cccccccseseeeeceseseeeeeeeeeeesseeeeessaaeees 76 9 Account Codes 9 1 Forced Account Code LiSt cccccesccceeseeeesseeteeseeeeees 79 9 2 Forced Account Code Extensions c cceecseeeeeeeeeee 80 10 Voicemail 101 VIWIS GOVEr ONION ssa thete she aici cee Gere 83 10 2 VMS Coverage RinnS cccccccssessssssseeeeeeeeeeseeeeaeeas 84 10 3 Voicemail Password 85 10 4 VMS Hunt DGlAW inc ct tveieeries ieee nde 86 10 5 VMS Hunt Schedule cecccecseeeeeeeeeseeeeeneeeeees 87 11 Groups 1121 Callino Groups sisso
198. re to assign which allowed number lists 35 an extension can use To assign allowed phone number lists to an extension ETR 18D 34D 1 At a system administration extension 10 and 11 with the phone idle press Feature O O followed by two presses of Intercom 1 System Administration is shown on the display Dial 408 The phone displays Allow To Enter the number of the extension to be programmed Enter the list number 1 to 8 mu FB U N Enter the appropriate value e 1 Assigned to extension e 2 Not Assigned to extension the default setting 6 Do one of the following e To assign or unassign another list press Next Item 14 gt until the list number appears on the display Then repeat Step 5 e To program another extension press Next Procedure 14 Prev Procedure 14 and begin at Step 3 e Exit programming by pressing Feature OO You can also exit programming mode by lifting the handset then place it back in the cradle To assign allowed phone number lists to an extension 1408 1416 Phone 1 At either of the system administration telephones extensions 10 and 11 with the phone idle press Admin 2 Use the d up or down arrow buttons to scroll the display to System Administration When displayed press Select 3 Use the d Up or down arrow buttons to scroll the display to Restrictions Permissions When displayed press Select e Alternatively dial and the same code as used by ETR phones for syst
199. rnal number enter the personal speed dial 80 to 99 that contains the required external number e To forward using cell phone connect mobile twinning enter followed by the personal speed dial 80 to 99 that contains the required external number 6 The current setting of the button will now be set to Call Forward O lt covered extension gt D lt destination extension gt e Exit programming by pressing Feature OO You can also exit programming mode by lifting the handset then place it back in the cradle To create a call forwarding button 1408 1416 Phone 1 Do one of the following depending on whether you want to change the button programming of the extension or of another extension To program the extension To program another extension 1 At the extension press Admin 1 At extension 10 or 11 press Admin 2 Press the programmable button you 2 Use the d amp up or down arrow buttons to scroll the display to want to change Alternatively Centralized Programming When displayed press Select PARTNER Phone Administration Page 123 IP Office PARTNER Version Issue 1b 22 February 2010 e Use the d up or down arrows to 3 At the Extension prompt enter the extension that you want to scroll to Telephone Programming configure Press Select 4 Use the d up or down arrow buttons to scroll the display to e At the Button prompt press the Button Programming When displayed press Select button to edit or enter from
200. rnatively use the 4 left or right arrow icons to toggle through the settings or Clear to return to the default setting no doorphone e Exit programming by pressing PHONE EXIT Alternatively use the Back button to move to another menu PARTNER Phone Administration Page 51 IP Office PARTNER Version Issue 1b 22 February 2010 6 1 2 Doorphone Alert Extension If your system has extensions defined as doorphone extensions 51 you can use this feature to identify with other extensions that alerted when a doorphone button is pressed e If Do Not Disturb is active at a doorphone alert extension the person at the doorphone hears signaling but the alert extension is not signaled e If a contact closure controls a door lock consider assigning the doorphone alert extensions to the Contact Closure Group 53 gt for that contact closure as only those extensions can activate the door lock To set the doorphone alert extensions ETR 18D 34D 1 At a system administration extension 10 and 11 with the phone idle press Feature O O followed by two presses of Intercom 1 System Administration is shown on the display 2 Dial 606 The phone displays Doorphone Alert Ext 3 Enter the first alert system extension number 4 Enter the appropriate value Value Setting No alert This is the default setting Doorphone 1 alert extension 3 Doorphone 2 alert extension 4 Doorphone 1 and 2 alert extension 5 To identify another
201. s When displayed press Select e Alternatively dial and the same code as used by ETR phones for system administration 7 gt 4 Use the up or down arrow buttons to scroll the display to Automatic VMS Cover When displayed press Select 5 At the Extension prompt enter the extension you want to edit 6 The current setting is displayed 7 Enter 1 or 2 Alternatively use the left or right arrow icons to toggle the settings or Default to return to the default setting e 1 Assigned to turn voicemail cover on the default setting e 2 Not Assigned to turn voicemail cover off 8 Use the up or down arrow buttons to select another extension to adjust if required e Exit programming by pressing PHONE EXIT Alternatively use the Back button to move to another menu PARTNER Phone Administration Page 83 IP Office PARTNER Version Issue 1b 22 February 2010 10 2 VMS Coverage Rings You can program the number of times that an extension will ring before the call goes to voicemail e If an extension has call coverage and voicemail active covered calls ring at the covering extension for the specified number of call coverage rings e If the covering extension does not answer the call is routed to the voice mailbox of the extension that activated Call Coverage after the specified number of VMS Cover Rings e If the covering extension has Do Not Disturb active the call is routed immediately to the voicemail e One ring
202. s hear ringing while inside callers hear a busy signal You should use Do Not Disturb only if someone answers outside calls for your extension when you do not answer them e f an extension already has a button set to this function creating another button with this function will automatically clear the setting from the existing button e This function is only supported on a button that includes lights The green LED will match whether the function is on or Off e To access this function without a programmable button press FEATURE and then dial O1 To create a do not disturb button ETR 18D ETR 34D Phone 1 Do one of the following depending on whether you want to change the button programming of the extension or of another extension To program the extension To program another extension 1 At the phone press Feature 00 1 At one of the system administration telephones extension 10 and 11 press Feature OO followed by two presses of 2 Program Extension is shown on the Intercom 1 and one press of Intercom 2 Centralized display Programming is shown on the display 3 Press the button that you want to edit or 2 At the Extension prompt enter the number of the extension enter from 03 to 80 or press the corresponding line appearance button 3 Enter from 03 to 80 to select the line button you want to edit or directly press the corresponding line appearance button directly 4 The current setting of that button is displayed 3
203. s the door phone setting e You should not assign hotline telephones to extension 10 or 11 e The hotline telephone can receive transferred calls but the user at that extension should not pick up the handset until the telephone rings e To prevent outside calls from being made or received on the hotline telephone use Line Assignment 22 gt to remove all outside lines e Set Automatic Line Selection 26 gt for the hotline extension to intercom only e Remove hotline extensions from Night Service Group Extensions 93 Calling Group Extensions andl 91 Hunt Group Extensions 92 gt e Use External Hotline 72 gt to identify an extension that automatically dials a programmed outside number when a user lifts the handset To program a hotline extension and its alert extension ETR 18D 34D 1 At a system administration extension 10 and 11 with the phone idle press Feature O O followed by two presses of Intercom 1 System Administration is shown on the display 2 Dial 603 The phone displays Internal Hotline Ext 3 At the Extension prompt enter the hotline extension number 4 At the next Extension prompt enter the alert extension number e Exit programming by pressing Feature OO You can also exit programming mode by lifting the handset then place it back in the cradle To program a hotline extension and its alert extension 1408 1416 Phone 1 At either of the system administration telephones extensions 10 and 11 with th
204. sconnect time only if abandoned calls on hold do not disconnect Lengthen the disconnect time only if calls are being disconnected prematurely You can program and view the disconnect time for analog lines only To change the disconnect time for a non T1 lines ETR 18D 34D L 2 3 At a system administration extension 10 and 11 with the phone idle press Feature O O followed by two presses of Intercom 1 System Administration is shown on the display Dial 203 The phone displays Co Disconnect Time At the Line prompt enter the two digit number of the line for which you are adjusting the hold disconnect time 4 The current hold disconnect time for the line is displayed 5 Enter then option required between O off to 7 Value Setting Value Setting 300 msec 05 500 msec default 350 msec 06 550msec asome D Exit programming by pressing Feature 00 You can also exit programming mode by lifting the handset then place it back in the cradle To change the disconnect time for a non T1 lines 1408 1416 Phone L 2 8 At either of the system administration telephones extensions 10 and 11 with the phone idle press Admin Use the d up or down arrow buttons to scroll the display to System Administration When displayed press Select Use the d up or down arrow buttons to scroll the display to System Parameters When displayed press Select e Alternatively dial and th
205. se the d up or down arrow buttons to scroll the display to System Administration When displayed press Select 4 Dial 399 The display will show Copy Settings 5 At the Extension prompt enter the number of the extension from which you want to copy the settings 6 At the next Extension prompt enter the number of the extension to which you want to transfer the copy 7 1f Proceed is not displayed or there is a problem additional text messages may be displayed e Exit programming by pressing PHONE EXIT Alternatively use the Back button to move to another menu PARTNER Phone Administration Page 151 IP Office PARTNER Version Issue 1b 22 February 2010 15 2 Remote Administration Password This password is used for system administration from a PC using the IP Office Manager application To program a remote administration password ETR 18D 34D 1 At a system administration extension 10 and 11 with the phone idle press Feature O O followed by two presses of Intercom 1 System Administration is shown on the display 2 Dial 730 3 1f a system password 43 gt has been set the prompt Enter Sys Password is displayed Enter the four digit system password 4 The current password is displayed or dashes if no password has been set 5 Enter or change the password e Enter a character by pressing the indicated button until that character is displayed If you pause more than 1 second after press a button the cursor will move onto the
206. set Voice Mail Pwd 6 At the Extension prompt enter the two digit number of the extension 7 Press Proceed e Exit programming by pressing PHONE EXIT Alternatively use the Back button to move to another menu PARTNER Phone Administration Page 85 IP Office PARTNER Version Issue 1b 22 February 2010 10 4 VMS Hunt Delay Use this feature to determine when outside calls should be answered by the voicemail auto attendant You can set the system for any number of rings 0 6 Assigning more rings gives the operator an opportunity to answer calls before they go to the auto attendant VMS Hunt Delay is programmable on a per line basis In addition you can program this feature so that calls can be handled one way during the day and a different way when the system is in Night Service e One ring is approximately 5 seconds e If want immediate call handling set this option to O rings To change the VMS Hunt Delay setting ETR 18D 34D 1 At a system administration extension 10 and 11 with the phone idle press Feature O O followed by two presses of Intercom 1 System Administration is shown on the display Dial 506 The phone displays VMS Hunt Delay Select day or night mode by entering 1 or 2 respectively Enter the line number The current setting is displayed UOU A WU N Enter the appropriate value for the number of rings between 0 and 6 2 is the default setting Exit programming by pressing Feature 00 You can also
207. sion is shown on the Intercom 1 and one press of Intercom 2 Centralized display Programming is shown on the display 3 Press the button that you want to edit or 2 At the Extension prompt enter the number of the extension enter from 03 to 80 or press the corresponding line appearance button 3 Enter from 03 to 80 to select the line button you want to edit or directly press the corresponding line appearance button directly 4 The current setting of that button is displayed 3 Dial FEATURE 20 4 At the Call Coverage Orig prompt enter the extension number for which the button is being programmed 5 At the Call Coverage Dest prompt enter the destination extension number for the call coverage calls 6 The current setting of the button will now be set to Call Coverage O lt covered extension gt D lt destination extension gt e Exit programming by pressing Feature OO You can also exit programming mode by lifting the handset then place it back in the cradle To create a call coverage button 1408 1416 Phone 1 Do one of the following depending on whether you want to change the button programming of the extension or of another extension To program the extension To program another extension 1 At the extension press Admin At extension 10 or 11 press Admin 2 Press the programmable button you Use the d amp up or down arrow buttons to scroll the display to want to change Alternatively Centralized Programming When
208. sion is locked If the extension is already locked pressing the button prompts for reentry of the four digit code to unlock the extension Station Unlock 14 A button set to this function allows the user to unlock any extension without needing to know the code that was used to lock that extension This function can only be used by extensions 10 and 11 When the button is pressed the user is prompted to enter the number of the locked extension current call to an extension s mailbox After pressing the button the current call is put on hold and the user can then enter the target extension number to indicate the mailbox required Some functions are unique ie if already assigned to a button assigning the function to another button will automatically clear the setting from the existing button Some functions are only supported on buttons that include lights to indicate status If programmed onto a button without lights the function may not work PARTNER Phone Administration Page 114 IP Office PARTNER Version Issue 1b 22 February 2010 Button Programming Button Programming Functions 14 2 Absent Message A button set to this function allows the user to set or clear an absent message for display on their phone When set the absent message is also displayed on other extensions when they call the user e f an extension already has a button set to this function creating another button with this function will automatically clear the
209. source can be attached to the system PARTNER Phone Administration Page 50 IP Office PARTNER Version Issue 1b 22 February 2010 Auxiliary Equipment 6 1 Doorphone Programming Up to 2 extensions can be specified as being doorphone extensions When a person uses one of these doorphone extensions it signals a set of doorphone alert extensions that you can specify To use the doorphone functionality program the following features e Doorphone Extension 51 gt Identify the extensions to which the doorphones are connected e Doorphone Alert Extensions 52 gt Identify which extensions should be alerted when a doorphone button is pressed 6 1 1 Doorphone Extensions Use these features to identify an extension to which a doorphone is connected A doorphone is usually placed near an entrance to screen visitors You can connect up to two doorphones to the system e The same extension cannot be assigned as an internal hotline extension 74 and a door phone extension Assigning a door phone extension as an internal hotline extension cancels the door phone setting e You should not assign extensions 10 and 11 as doorphones e Switch off VMS coverage 83 gt for the extension assigned as a doorphone extension e To prevent outside calls from being made or received on the doorphone use Line Assignment 22 gt to remove all outside lines from the doorphone extension e Automatic Line Selection 26 gt for an extension assigned as a doorp
210. speaker Paging Ext When displayed press Select 5 Enter the extension number of the extension port connected to the loudspeaker paging system or Clear to return to the default setting no loudspeaker e Exit programming by pressing PHONE EXIT Alternatively use the Back button to move to another menu PARTNER Phone Administration Page 55 IP Office PARTNER Version Issue 1b 22 February 2010 6 4 Fax Machine Extension Use this feature to identify the extensions to which fax machines are connected e Switch off VMS Coverage for any extensions assigned as fax extensions e The system auto attendant can be programmed to automatically transfer the call to a fax extension or to the extension Hunt Group containing fax extensions if you have multiple fax machines To set the fax machine extension ETR 18D 34D 1 At a system administration extension 10 and 11 with the phone idle press Feature O O followed by two presses of Intercom 1 System Administration is shown on the display 2 Dial 601 The phone displays Fax Machine Extension 3 At the Extension prompt enter the extension to which the fax machine is connected 4 Enter the appropriate value e 1 Assigned e 2 Not Assigned the default setting e Exit programming by pressing Feature 00 You can also exit programming mode by lifting the handset then place it back in the cradle To set the fax machine extension 1408 1416 Phone 1 At either of the system administ
211. splay 2 Dial 612 The phone displays Contact Close Grp 3 Enter the number for the contact closure 1 or 2 4 At the Extension prompt enter the extension that you want to assign to the contact closure group 5 Enter the appropriate value e 1 Assigned to the contact closure group e 2 Not assigned to the contact closure group the default setting e Exit programming by pressing Feature OO You can also exit programming mode by lifting the handset then place it back in the cradle To assign extensions to a Contact Closure Group 1408 1416 Phone 1 At either of the system administration telephones extensions 10 and 11 with the phone idle press Admin 2 Use the d Up or down arrow buttons to scroll the display to System Administration When displayed press Select 3 Use the d Up or down arrow buttons to scroll the display to Auxiliary Equipment When displayed press Select e Alternatively dial and the same code as used by ETR phones for system administration 7 gt Use the dt up or down arrow buttons to scroll the display to Contact Close Grp When displayed press Select At the Group prompt enter 1 or 2 for the contact closure group you want to adjust At the Extension prompt enter the extension number whose group membership you want to change The extension s current group membership is shown oOo N ODO WU A Press 1 Assigned or 2 Not assigned to change the extension s membership Alternatively
212. t e Alternatively dial and the same code as used by ETR phones for system administration 7 gt 4 Use the a up or down arrow buttons to scroll the display to Ringing on Transfer When displayed press Select 5 Enter 1 or 2 Alternatively use the left or right arrow icons to toggle the settings or Default to return to the default setting Active e 1 Active the default setting e 2 Not Active 6 Use the up or down arrow buttons to select another extension to adjust if required e Exit programming by pressing PHONE EXIT Alternatively use the Back button to move to another menu PARTNER Phone Administration Page 104 IP Office PARTNER Version Issue 1b 22 February 2010 Ring Settings Ringing on Transfer 12 7 Transfer Return Rings Use this feature which applies to all system extensions to define the number of times a transferred call rings before it returns to the transferring extension You can not set a transfer returned ring number for an individual extension If you have a fax machine or an answering machine connected to the system set Transfer Return Rings to a number greater than the number of rings at which the devices answer If the setting is O rings it means no transfer return This will mean that a caller who is transferred will not be returned even if their call is not answered The system does not start counting the number of rings for a transferred call to determine when it goes to the
213. t a programmable button press FEATURE and then dial 42 To create a contact closure 2 button ETR 18D ETR 34D Phone 1 Do one of the following depending on whether you want to change the button programming of the extension or of another extension To program the extension To program another extension 1 At the phone press Feature OO 1 At one of the system administration telephones extension 10 f and 11 press Feature OO followed by two presses of 2 Program Extension is shown on the Intercom 1 and one press of Intercom 2 Centralized display Programming is shown on the display 3 Press the button that you want to edit or 2 At the Extension prompt enter the number of the extension enter from 03 to 80 or press the corresponding line appearance button 3 Enter from 03 to 80 to select the line button you want to edit or directly press the corresponding line appearance button directly 4 The current setting of that button is displayed 3 Dial Feature 42 4 The current setting of the button will now be set to Contact Closure 2 e Exit programming by pressing Feature OO You can also exit programming mode by lifting the handset then place it back in the cradle To create a contact closure 2 button 1408 1416 Phone 1 Do one of the following depending on whether you want to change the button programming of the extension or of another extension To program the extension To program another extension 1 At the extension press A
214. t extension 10 or 11 press Admin 2 Press the programmable button you Use the d amp up or down arrow buttons to scroll the display to want to change Alternatively Centralized Programming When displayed press Select e Use the d up or down arrows to At the Extension prompt enter the extension that you want to scroll to Telephone Programming configure Press Select Use the d up or down arrow buttons to scroll the display to e At the Button prompt press the Button Programming When displayed press Select button to edit or enter from 03 to 80 or press the corresponding line appearance button directly At the Button prompt enter from 03 to 80 or press the corresponding line appearance button directly 2 The current setting of that button is displayed 3 Press Program and either dial 04 or use the d up or down arrow buttons to scroll the display to Saved Number Redial and press Select 4 The current setting of the button will now be set to Saved Number Redial e Exit programming by pressing PHONE EXIT Alternatively use the Back button to move to another menu PARTNER Phone Administration Page 143 IP Office PARTNER Version Issue 1b 22 February 2010 14 28 Simultaneous Page A button set to this function allows the user to make a page call to both the loudspeaker extension 55 gt and the extensions in first calling group 9 71 e f an extension already has a button set to this function creat
215. t to change the button programming of the extension or of another extension To program the extension To program another extension 1 At the phone press Feature OO 1 At one of the system administration telephones extension 10 and 11 press Feature OO followed by two presses of 2 Program Extension is shown on the Intercom 1 and one press of Intercom 2 Centralized display Programming is shown on the display 2 At the Extension prompt enter the number of the extension 2 Press Feature and the speed dial number to be programmed between 80 and 99 3 The current setting of the speed dial entry is displayed 4 Enter the external number The number can be up to 28 characters in length The following keys can be used to enter special dialing commands Function Press to insert Character Description Pause O P Inserts a 1 5 second pause R_ Senda hook switch flash signal Stop CONFERENCE s Stop dialing 5 To remove the existing number press MI C HFAI e Exit programming by pressing Feature OO You can also exit programming mode by lifting the handset then place it back in the cradle To edit an extension s personal speed dials 1408 1416 Phone 1 Do one of the following depending on whether you want to change the programming of the extension or of another extension To program the extension To program another extension 1 At the extension press Admin 1 At extension 10 or 11 press Admin 2 Use the d up o
216. t was in immediately prior to a power failure or to System Reset 158 being used e Night Service is unavailable on T1 lines with Direct Inward Dialing DID To program a night service button at extension 10 ETR 18D 34D 1 At a system administration extension 10 and 11 with the phone idle press Feature O O followed by two presses of Intercom 1 System Administration is shown on the display 2 Dial 503 The phone displays Night Service Button 4 The current setting is displayed If night service is already assigned to a button that button is lit 3 Enter the appropriate value e 1 Assigned Ext 10 e 2 Not Assigned the default setting 4 f assigned press 3 to select the button to which night service is assigned At the Button prompt press the button to which you want night service assigned or enter the button number e If you do not select a button when enabling night service it will be automatically assigned to the first button after any line appearances assigned to the extension e Exit programming by pressing Feature OO You can also exit programming mode by lifting the handset then place it back in the cradle To program a night service button at extension 10 1408 1416 Phone 1 At either of the system administration telephones extensions 10 and 11 with the phone idle press Admin 2 Use the a up or down arrow buttons to scroll the display to System Administration When displayed press Select 3 Use the
217. that includes lights The green LED will match whether the function is on or Off e To access this function without a programmable button press FEATURE and then dial 16 To create a caller ID name display button ETR 18D ETR 34D Phone 1 Do one of the following depending on whether you want to change the button programming of the extension or of another extension To program the extension To program another extension 1 At the phone press Feature 00 1 At one of the system administration telephones extension 10 l and 11 press Feature OO followed by two presses of 2 Program Extension is shown on the Intercom 1 and one press of Intercom 2 Centralized display Programming is shown on the display 3 Press the button that you want to edit or 2 At the Extension prompt enter the number of the extension enter from 03 to 80 or press the corresponding line appearance button 3 Enter from 03 to 80 to select the line button you want to edit or directly press the corresponding line appearance button directly 4 The current setting of that button is displayed 3 Dial FEATURE 16 4 The current setting of the button will now be set to Caller 1D Name Display e Exit programming by pressing Feature OO You can also exit programming mode by lifting the handset then place it back in the cradle To create a caller ID name display button 1408 1416 Phone 1 Do one of the following depending on whether you want to change the button program
218. the button number e If you do not select a button when enabling night service it will be automatically assigned to the first button after any line appearances assigned to the extension e Exit programming by pressing Feature OO You can also exit programming mode by lifting the handset then place it back in the cradle To program a night service button at extension 10 1408 1416 Phone 1 At either of the system administration telephones extensions 10 and 11 with the phone idle press Admin 2 Use the a up or down arrow buttons to scroll the display to System Administration When displayed press Select 3 Use the dt Up or down arrow buttons to scroll the display to Groups When displayed press Select e Alternatively dial and the same code as used by ETR phones for system administration 7 gt 5 Use the dt up or down arrow buttons to scroll the display to Night Service Button When displayed press Select 6 The current setting is displayed If night service is already assigned to a button that button is lit 4 Press either 1 to display Assigned Ext 10 or 2 to display Not Active the default setting Alternatively use the l left or right F arrow icons to toggle through the settings or Default to return to the default setting 5 If assigned press Button to select the button to which night service is assigned At the Button prompt press the button to which you want night service assigned or enter the button number e
219. the display 2 Dial 101 The phone will display System Date 3 Enter the new system date in the format MMDDYY using the dial pad For example 120409 would be used to enter the date December 4th 2009 e Exit programming by pressing Feature OO You can also exit programming mode by lifting the handset then place it back in the cradle To change the system date 1408 1416 Phone 1 At either of the system administration telephones extensions 10 and 11 with the phone idle press Admin 2 Use the d up or down arrow buttons to scroll the display to System Administration When displayed press Select 3 Use the a up or down arrow buttons to scroll the display to System Parameters When displayed press Select e Alternatively dial and the same code as used by ETR phones for system administration 7 gt 4 Use the d amp up or down arrow buttons to scroll the display to System Date When displayed press Select 5 The current date is displayed on MMDDYY format 6 Enter the new system date in the format MMDDYY using the dial pad For example 120409 is the date December Ath 2009 e Exit programming by pressing PHONE EXIT Alternatively use the Back button to move to another menu PARTNER Phone Administration Page 28 IP Office PARTNER Version Issue 1b 22 February 2010 Date and Time Changing the System Date 3 2 Changing the System Time The time shown on every display telephone can be changed This should only be set
220. the system administration telephones extensions 10 and 11 with the phone idle press Admin Use the d amp up or down arrow buttons to scroll the display to System Administration When displayed press Select Use the dt up or down arrow buttons to scroll the display to Groups When displayed press Select e Alternatively dial and the same code as used by ETR phones for system administration 7 gt Use the dt up or down arrow buttons to scroll the display to Pickup Group When displayed press Select At the Group prompt enter 1 to 4 for the pickup group you want to adjust At the Extension prompt enter the extension number whose group membership you want to change The extension s current group membership is shown Press 1 Assigned or 2 Not assigned to change the extension s membership Alternatively use the left or right F arrow icons to toggle through the settings or Default to return to the default setting not assigned Press the d up or down arrow buttons to view the setting of another extension if required Exit programming by pressing PHONE EXIT Alternatively use the Back button to move to another menu PARTNER Phone Administration Page 95 IP Office PARTNER Version Issue 1b 22 February 2010 Chapter 12 Ring Settings PARTNER Phone Administration Page 97 IP Office PARTNER Version Issue 1b 22 February 2010 12 Ring Settings You can program extensions to ring in different ways
221. to 664 A group of extensions that can answer any call ringing within the group by dialing the Pickup Group code Other Options e Group Call Distribution 24 gt Assign outside lines to hunt group Doing this allows outside calls to ring directly into a hunt group instead of being answered and transferred by the receptionist PARTNER Phone Administration Page 90 IP Office PARTNER Version Issue 1b 22 February 2010 Groups 11 1 Calling Groups A calling group is one where the idle extensions in the group are alerted all at the same time when a call is directed to the group The system can have up to four calling groups using the group numbers 71 to 74 Any user in the system can ring or page a calling group or transfer a call to a calling group All idle extensions in the group are alerted and the first extension to pick up the call is connected to the caller A typical use of this feature is to have callers ring into a calling group of sales representatives Extensions can be in more than one calling group You can assign all extensions in the system to one group this helps in making paging announcements to all employees Do not assign extensions that connect auxiliary equipment auto attendants voice messaging systems fax machines answering machines hotline telephones or doorphones or extensions assigned as External Hotline telephones to a Calling Group Users can make a simultaneous page 144 to the loudspeaker paging
222. to System Administration When displayed press Select 3 Use the a up or down arrow buttons to scroll the display to System Parameters When displayed press Select e Alternatively dial and the same code as used by ETR phones for system administration 7 gt 4 Use the up or down arrow buttons to scroll the display to Number of Lines When displayed press Select 5 The current setting is displayed 6 Enter two digits for the number of lines Alternatively use the left or right arrow icons to toggle through values or Default to return to the default setting 4 lines e Exit programming by pressing PHONE EXIT Alternatively use the Back button to move to another menu PARTNER Phone Administration Page 21 IP Office PARTNER Version Issue 1b 22 February 2010 2 2 Line Assignment The Number of Lines 21 gt setting is used during initial configuration to assign line appearance buttons to each extension The number of lines specified are assigned in numeric order starting from line O01 assigned to button 03 The Line Assignment function allows the programming of additional line appearance buttons WARNING New lines assigned are added to the next button in sequence after the Intercom 1 and Intercom 2 buttons and any existing line appearance buttons If the next available button is programmed with a function that button will be overwritten by the line appearance To change the line assignment for an extension ETR 18D
223. to System Parameters When displayed press Select e Alternatively dial and the same code as used by ETR phones for system administration 7 gt 4 Use the up or down arrow buttons to scroll the display to Network Time Synch When displayed press Select 5 The current setting is displayed 6 Press either 1 to display Active the default setting or 2 to display Not Active Alternatively use the 4 left or right F arrow icons to toggle through the settings or Default to return to the default setting e Exit programming by pressing PHONE EXIT Alternatively use the Back button to move to another menu PARTNER Phone Administration Page 30 IP Office PARTNER Version Issue 1b 22 February 2010 Date and Time Network Time Synchronization 3 4 Automatic Daylight Savings Time This feature automatically updates the system clock for annual daylight savings time changes Turn this feature off if you live in an area that does not use daylight savings time To change the status of Automatic Daylight Standard Time ETR 18D 34D 1 At a system administration extension 10 and 11 with the phone idle press Feature O O followed by two presses of Intercom 1 System Administration is shown on the display 2 Dial 126 The phone displays Auto Daylight Savings 3 Press either 1 to display Active the default setting or 2 to display Not Active e Exit programming by pressing Feature OO You can also exit programming mode by lifting th
224. ttings e Centralized Programming This programming can only be done from extensions 10 and 11 The user is able to select another extension number and then program settings for that other extension e Telephone Programming This programming is done from the extension whose settings are being changed The IP Office PARTNER Version system using the IP Office Manager application from a PC IP Office Manager can access all the settings covered by telephone administration plus a wide range of additional settings not available through telephone administration However use of IP Office Manager is normally reserved for a system installer or maintainer only due to the nature of the settings that are accessible 1 1 Programming Functions The table below lists the settings that can be programmed from a suitable phone Category Setting Access Type Code Recall timer 46 gt System Administration Log Caller ID Extensions 47 gt System Administration System Administration System Administration Time 31 Line Settings Number of Lines IIE 5 5 sarinetrauon fron Line Assignment 2 System Administration 300 Pee TT Coverage Extension 2 System Administration 208 Co Disconnect Time gt Soe System Administration poB Line Ringing E Programming Telephone Programming lt button gt view 1 aen outes O ersen annsan a Disallow Ta System Administration po O 5 20 citron os PARTNER Phone Administration Page 7 IP Office PARTNER Version Issue 1b
225. tton directly 2 The current setting of that button is displayed 4 Press Program and either press Intercom 1 or use the d up or down arrow buttons to scroll the display to Auto Dial Intercom and press Select 5 At the Endpoint prompt enter target extension for calls made using the button If you want to page the extension put a in front of the number 6 The current setting of the button will now be AD I followed by the target extension number e Exit programming by pressing PHONE EXIT Alternatively use the Back button to move to another menu PARTNER Phone Administration Page 118 IP Office PARTNER Version Issue 1b 22 February 2010 Button Programming Auto Dial Intercom 14 6 Auto Dial Other A button set to this function allows the user to make a call using a number stored by the button The number can be an internal number an external number an account code or any other number The button can then be used when a number of that type needs to be dialed To create an auto dial other button ETR 18D ETR 34D Phone 1 Do one of the following depending on whether you want to change the button programming of the extension or of another extension To program the extension To program another extension 1 At the phone press Feature 00 1 At one of the system administration telephones extension 10 and 11 press Feature OO followed by two presses of 2 Program Extension is shown on the Intercom 1 and one press
226. tton will now be set to Do Not Disturb e Exit programming by pressing PHONE EXIT Alternatively use the Back button to move to another menu PARTNER Phone Administration Page 133 IP Office PARTNER Version Issue 1b 22 February 2010 14 18 Hot Dial A button set to this function allows the user to dial a number without first going off hook or pressing the SPEAKER button Automatic line selection 26 gt is used to select a line e This option is not used by 1400 Series phones which use hot dialing as standard e If an extension already has a button set to this function creating another button with this function will automatically clear the setting from the existing button e This function is only supported on a button that includes lights The green LED will match whether the function is on or Off e To access this function without a programmable button press FEATURE and then dial 26 To create a hot dial button ETR 18D ETR 34D Phone 1 Do one of the following depending on whether you want to change the button programming of the extension or of another extension To program the extension To program another extension 1 At the phone press Feature OO 1 At one of the system administration telephones extension 10 l and 11 press Feature OO followed by two presses of 2 Program Extension is shown on the Intercom 1 and one press of Intercom 2 Centralized display Programming is shown on the display 3 Press the button th
227. ttons to scroll the display to e At the Button prompt press the Button Programming When displayed press Select button to edit or enter from 03 to 80 or press the corresponding line appearance button directly At the Button prompt enter from 03 to 80 or press the corresponding line appearance button directly 2 The current setting of that button is displayed 3 Press Program and either dial 23 or use the d amp up or down arrow buttons to scroll the display to Caller ID Log and press Select 4 The current setting of the button will now be set to Caller 1D Log e Exit programming by pressing PHONE EXIT Alternatively use the Back button to move to another menu PARTNER Phone Administration Page 127 IP Office PARTNER Version Issue 1b 22 February 2010 14 12 Caller ID Name Display A button set to this function allows the user to swap the display of caller ID name and number information on their extension On some phones after the call is answered the call display is not able to show both the caller ID name and number This function allows the user on such phones to toggle between the name and the number On phones that can show both values at the same time the function causes them to swap display position e f an extension already has a button set to this function creating another button with this function will automatically clear the setting from the existing button e This function is only supported on a button
228. u would dial it for example 800 or 1800 e After programming the allowed number list use Allowed List Assignment 36 to assign the list to specific extensions e Allowed number list entries override Disallowed Phone Number Lists 37 gt and Outgoing Call Restriction 41 but not a Night Service Button 94 with a System Password 43 e The entries you must make to permit or restrict long distance calls differ depending on the setting for Toll Call Prefix 44 This setting tells the system whether a O for operator assisted calls or a 1 for direct dial calls is required when users make long distance calls To create a list of allowed phone numbers ETR 18D 34D 1 At a system administration extension 10 and 11 with the phone idle press Feature O O followed by two presses of Intercom 1 System Administration is shown on the display 2 Dial 407 The phone displays Allowed Lists 3 At the List Number prompt enter a list number 1 to 8 4 At the Entry prompt select a list entry 01 to 10 5 At the Data prompt enter the first telephone number 6 To save the telephone number in memory press Enter 14 gt 7 Do one of the following e To change the telephone number you just entered press Remove 14 gt and repeat Steps 5 and 6 e To delete the telephone number you just entered press Remove 14 gt e To add other telephone numbers to this list press Next Item 14 gt and repeat Steps 5 and 6 e To create another list press Next Proc
229. up prompt enter the list entry you want to change by entering 01 to 10 At the Line prompt enter the desired line number O1 to 64 The current setting is displayed Enter 1 2 or 3 Alternatively use the left or right arrow icons to toggle the settings or Default to return to the default setting e 1 Assigned for hunting to groups 1 6 e 2 Not Assigned the default setting Use the dt up or down arrow buttons to select another line to adjust if required Exit programming by pressing PHONE EXIT Alternatively use the Back button to move to another menu PARTNER Phone Administration Page 24 IP Office PARTNER Version Issue 1b 22 February 2010 Line Settings Group Call Distribution 2 5 CO Disconnect Time Use this feature to change the disconnect time for an outside line When a caller on hold hangs up the local telephone company may send a special signal to the system to free the line Different telephone companies use different length signals The length of the signal is called the disconnect time If you place a call on hold and the caller hangs up but the call does not disconnect within a minute after the caller hangs up the disconnect time is probably set too high or set at No Detection If the telephone company does not send a signal keep the disconnect time set to 450 msec the default setting The user must disconnect a held call manually by retrieving the call and then hanging it up Shorten the di
230. upport personnel e WARNING This process will restart the phone system and disconnect all currently connected calls e The system reset begins immediately It takes approximately 5 minutes To default the system ETR 18D 34D 1 At a system administration extension 10 and 11 with the phone idle press Feature O O followed by two presses of Intercom 1 System Administration is shown on the display 2 Dial 989 3 When the Restart Defaults prompt is displayed dial 25327 CLEAR 4 The system will be immediately restarted To default the system 1408 1416 Phone 1 At either of the system administration telephones extensions 10 and 11 with the phone idle press Admin 2 Use the d amp up or down arrow buttons to scroll the display to System Administration When displayed press Select 3 Dial 989 4 When the Restart Defaults prompt is displayed dial 25327 CLEAR 5 The system will be immediately restarted PARTNER Phone Administration Page 157 IP Office PARTNER Version Issue 1b 22 February 2010 15 8 System Reset Use this feature to reset the system while retaining the currently programmed settings Reset the system only when advised to do so by technical support personnel e WARNING This process will restart the phone system and disconnect all currently connected calls e The system reset begins immediately It takes approximately 5 minutes To reset the system ETR 18D 34D 1 At a system admin
231. users can enter from their telephones to override dialing restrictions if the extension has access to an outside line Through system administration you can set and change the system password e The password overrides all dialing restrictions e Once a password is programmed you must enter it to turn Night Service 94 on and off Additionally if night service is on users in the Night Service Group 92 must enter the password to make any outgoing calls except calls to numbers on the Emergency Phone Number List 40 and marked system speed dial 59 numbers e Dialing restrictions for extensions not in the Night Service Group remain the same as during normal daytime operation To change the system password ETR 18D 34D 1 At a system administration extension 10 and 11 with the phone idle press Feature O O followed by two presses of Intercom 1 System Administration is shown on the display 2 Dial 403 The phone displays Set System Password 3 Enter a four digit password e Exit programming by pressing Feature OO You can also exit programming mode by lifting the handset then place it back in the cradle To change the system password 1408 1416 Phone 1 At either of the system administration telephones extensions 10 and 11 with the phone idle press Admin 2 Use the up or down arrow buttons to scroll the display to System Administration When displayed press Select 3 Use the d up or down arrow buttons to scro
232. uxiliary Equipment Contact Closures 6 3 Loudspeaker Extension Loudspeaker paging systems allow you to broadcast a message over a large area Use this feature to specify the extension port to which you connected the loudspeaker paging system The extension is used by the Loudspeaker Page 138 and Simultaneous Page 144 functions To specify the extension to which the loudspeaker paging system is connected ETR 18D 34D 1 At a system administration extension 10 and 11 with the phone idle press Feature O O followed by two presses of Intercom 1 System Administration is shown on the display 2 Dial 617 The phone displays Loudspeaker Paging Ext 3 Enter the extension number and then press Enter e Exit programming by pressing Feature OO You can also exit programming mode by lifting the handset then place it back in the cradle To specify the extension to which the loudspeaker paging system is connected 1408 1416 Phone 1 At either of the system administration telephones extensions 10 and 11 with the phone idle press Admin 2 Use the d up or down arrow buttons to scroll the display to System Administration When displayed press Select 3 Use the a up or down arrow buttons to scroll the display to Auxiliary Equipment When displayed press Select e Alternatively dial and the same code as used by ETR phones for system administration 7 gt 4 Use the up or down arrow buttons to scroll the display to Loud
233. ve a line appearance button on their extension e f an extension already has a button set to this function creating another button with this function will automatically clear the setting from the existing button e To access this function without a programmable button press Intercom 1 or Intercom 2 and then dial 8 followed by the two digit line number To create an idle line pickup button ETR 18D ETR 34D Phone 1 Do one of the following depending on whether you want to change the button programming of the extension or of another extension To program the extension To program another extension 1 At the phone press Feature 00 1 At one of the system administration telephones extension 10 i and 11 press Feature OO followed by two presses of 2 Program Extension is shown on the Intercom 1 and one press of Intercom 2 Centralized display Programming is shown on the display 3 Press the button that you want to edit or 2 At the Extension prompt enter the number of the extension enter from 03 to 80 or press the corresponding line appearance button 3 Enter from 03 to 80 to select the line button you want to edit or directly press the corresponding line appearance button directly 4 The current setting of that button is displayed 3 Press Intercom 1 4 Dial 8 5 The current setting of the button will now be Idle Line Pickup followed by the hunt group number e Exit programming by pressing Feature OO You can also exit
234. wing e To enter other account codes press Next Item 14 gt to select a different list entry and repeat Steps 4 and 5 e To change the account code you just entered press Remove 14 gt and repeat Steps 4 and 5 e To delete the account code you just entered press Remove 14 gt e Exit programming by pressing Feature OO You can also exit programming mode by lifting the handset then place it back in the cradle To create a list of allowed phone numbers 1408 1416 Phone 1 At either of the system administration telephones extensions 10 and 11 with the phone idle press Admin 2 Use the up or down arrow buttons to scroll the display to System Administration When displayed press Select 3 Use the d Up or down arrow buttons to scroll the display to Restrictions Permissions When displayed press Select e Alternatively dial and the same code as used by ETR phones for system administration 7 gt 4 Use the up or down arrow buttons to scroll the display to Forced Act Code List When displayed press Select 5 At the Entry prompt enter the list entry you want to change by entering O1 to 99 6 The current setting is displayed 7 Enter the new number and press Enter To enter a wildcard digit press HOLD Press Clear to remove the existing number 8 Use the ad up or down arrow buttons to scroll through the other numbers in the list e Exit programming by pressing PHONE EXIT Alternatively use the Back button to
235. without a programmable button press FEATURE and then dial 15 To create a VMS cover button ETR 18D ETR 34D Phone 1 Do one of the following depending on whether you want to change the button programming of the extension or of another extension To program the extension To program another extension 1 At the phone press Feature OO 1 At one of the system administration telephones extension 10 and 11 press Feature OO followed by two presses of 2 Program Extension is shown on the Intercom 1 and one press of Intercom 2 Centralized display Programming is shown on the display 3 Press the button that you want to edit or 2 At the Extension prompt enter the number of the extension enter from 03 to 80 or press the corresponding line appearance button 3 Enter from 03 to 80 to select the line button you want to edit or directly press the corresponding line appearance button directly 4 The current setting of that button is displayed 3 Dial FEATURE 15 4 The current setting of the button will now be set to VMS Cover e Exit programming by pressing Feature OO You can also exit programming mode by lifting the handset then place it back in the cradle To create a VMS cover button 1408 1416 Phone 1 Do one of the following depending on whether you want to change the button programming of the extension or of another extension To program the extension To program another extension 1 At the extension press Admin At extension
236. y 116 button on a ETR and 1400 phones Use a button with lights e For faster entry of frequently used account codes you can program an account code on an Auto Dial 11 button or as a system speed dial 59 or personal speed dial 61 gt number but not as a marked system speed dial number PARTNER Phone Administration Page 78 IP Office PARTNER Version Issue 1b 22 February 2010 Account Codes 9 1 Forced Account Code List You can create a list of account codes that are used to verify those entered by extension users e Each list entry can include up to six digits e You can enter a wildcard character into the account code by pressing the HOLD button The wildcard matches any single digit For example your company s Sales Department has a three digit account code the first digit represents the department and second and third digits represent the individuals in the department You enter 4 as the list entry To create a Forced Account Code List ETR 18D 34D 1 At a system administration extension 10 and 11 with the phone idle press Feature O O followed by two presses of Intercom 1 System Administration is shown on the display 2 Dial 409 The phone will display Forced Act Code List 3 Select a list entry 01 to 99 4 Enter up to six digits for the list entry If the account code is five digits or less you must press Enter 14 to save the account code in memory To enter a wildcard digit press HOLD 5 Do one of the follo
237. y ETR phones for system administration 7 gt 3 Use the d up or down arrow buttons to scroll the display to Extensions When displayed press Select e Alternatively dial and the same code as used by ETR phones for system administration 7 gt 5 Use the dt up or down arrow buttons to scroll the display to Automatic Ext Privacy When displayed press Select 6 Enter the extension number 7 Press either 1 or 2 Alternatively use the left or right F arrow icons to toggle through the settings or Default to return to the default setting Assigned Not Assigned default setting e Exit programming by pressing PHONE EXIT Alternatively use the Back button to move to another menu PARTNER Phone Administration Page 76 IP Office PARTNER Version Issue 1b 22 February 2010 Chapter 9 Account Codes PARTNER Phone Administration Page 77 IP Office PARTNER Version Issue 1b 22 February 2010 9 Account Codes When you set up account codes 79 on the system users at extensions set to Forced Account Code Entry 80 must enter an account code before they can dial outside calls Other extensions can also use account codes but on a voluntary basis They can enter e When an account code is entered during a call the caller on the other end does not hear the touch tone digits dialed e If SMDR is used the account code assigned to a call is included in the SMDR record for that call e You can program the Account Code Entr
238. ystem s System SD card slot For correct operation of the phone system the Avaya SD card should always be present at all times e System Busy Another backup restore upgrade or copy was already in progress at the time the manual process was requested e Backup failed e f a backup fails the telephone display will give the reason why the backup was unsuccessful 6 If the backup was successful Backup Successful is displayed e Exit programming by pressing PHONE EXIT Alternatively use the Back button to move to another menu PARTNER Phone Administration Page 154 IP Office PARTNER Version Issue 1b 22 February 2010 System Maintenance Backup the Configuration 15 5 Restore the Configuration You can restore a previous backup 15 by copying a configuration file from a card in the Optional SD slot to the System SD card and restart the system with the new configuration e WARNING This process will restart the phone system and disconnect all currently connected calls To restore the previous backup ETR 18D 34D 1 At a system administration extension 10 and 11 with the phone idle press Feature O O followed by two presses of Intercom 1 System Administration is shown on the display 1 Dial 125 The display shows System Manual Restore 2 Press Enter 14 gt to start the restore e Restore Failed Try Again This message indicates that there was some problem For example the card in the phone system s System SD card slot was r

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