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Avaya 1220 IP Deskphone with SIP Software User Guide
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1. cccecceceeceeeeeeeeeceeeeeeeeeeeeeees Notifications multiuser 2 0 0 0 cee eeceeeeceseeeeeeeeeaeee O Outgoing call privacy sssessseeeeeeeeerereseeerrsseeernss Overwriting your personal Address Book P paging calls receiving ceeeeeeeeeeeettcteeeeeeeeees Park Call ccccccecceceeeeeeeeeeeeceeeeteeeeeeeeeseeseeseeaeees Parked Call retrieving 0 cceeeeeesteeeeeeeeetteeeeeeeee Password protection for domains 0000008 PC Client softphone interworking with the IP Deskphone 2 cceeeeeeeeeeeeeceeeeeeeeeeeeeeeeees Per account call notification options multiuser Phone Information Details screen 0 0 0 eee Placing a Call ON Hold srresucorarcineenenes Presence state messages adding new Presence state configuring eeeeetetteeeee eee Presence multiuser cc ceececccceeeeeeeeeeeeeeeaeeeees Primary account logout Multiuser cee Privacy settings configuring cece eeeeeeeeneee Privacy incoming Gall ecccencsccsrisrenici ai Privacy outgoing call cee ee eeeeeeeeettteeeeeeeeee Programmable keys multiuser 0 ceeeeee Programmed feature key remove e R Receiving a Call oo eee ee ceeneeeeeenteeeeeeeteeeeeeenaaes Receiving a call multiuser cceeeeeeeeeeees Receiving intercom calls 0 ceeeeeeeeeeesteeeeeeenees Receiving paging calls
2. cccceeecceeeeeeeeecceeeeeeeeeeeeteeeeeees 223 Timed logoff while on a call eeeeeeeeeeeeetereeeeeeees 51 242 Avaya 1220 IP Deskphone with SIP Software User Guide Transferring a call ecceri 135 U Updates checking for ceceeeeeeeeceeeeeeeeeeeeeeeteeee 195 Upgrade impacts to user profiles multiuser 179 User data erasing cccceeeeeeeeceeceeeeeeeeeeeteeesennaees 196 User status multiuser cece cc ceceeeeeeeeeeeeeaeeeeeeeees 187 Using 3 way calling ecccceeeeeeteeeeeeeecneeeeeeenteeeeeeeaas 129 Using Call Forward cccceceecceeeeeeeeteeeeeseenees 162 Using the Friends feature cccccceeseeseeeeeteees 141 Using the Park Call feature cecceeeeeetttteeees 137 vV View existing groups in your Address Book 209 View existing groups in your Address Book if you Selected Groups ccccceccececeeceeeeeeeeeeeees 209 View the existing groups in your Address Book 210 Viewing the Address Book c cseseeceeceeeeeeeeteees 89 Viewing the content of an Instant Message 120 Viewing the details of a call in the Call Outbox 113 Viewing the IP Deskphone information 193 Visual Alerter cccccccecessececcececeeeseeeeeceaeeeseeeeeaeaaees 221 Voice Mail Settings multiuser 0 eceee 184 W While on an active call 00nnnneosne
3. After the screen displays the details of the selected Address Book entry you can do the SendIM Edit Back following e Press the SendIM context sensitive soft key to display the Address Book entry details for the selected entry e Press the Edit context sensitive soft key to modify the displayed address book entry e Press the Back context sensitive soft key to dismiss the screen and return to the main address book screen Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 211 Advanced features Add a new contact to your Address Book To add a new contact to your Address Book pace gae gm pane gae gry 1 When the IP Deskphone is in the idle mode press the Directory fixed key to access your Address Book 2 Press the Add context sensitive soft key ee 3 Choose one of the following e Use the dialpad to enter a name for the new contact aie and press the Next context sensitive soft key to continue grz e Press the Back context sensitive soft key to return to the previous menu per 4 Choose one of the following e Use the dialpad to enter a telephone number or SIP ovr address URI for the new contact Press the Next context sensitive soft key to continue gunz e Press the Back context sensitive soft key to return to the previous menu 212 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Yes No B
4. cccecceeeeeeeeeeeeeeeeeeees 184 Multiuser Inbox IM 10g cecceceeeeeeeeeeeeseenereaeees 186 Multiuser initial login cceeeeeeeeeeeeeeeeeeeeeeeeteees 475 Multiuser Instant Messages ccceeeeeeteeee 183 Multiuser line Keys c ecceeceeeeeeeeeeeeeeesenteeaeeees 179 Multiuser logging out occ eeeeeeeeeeeettteeeeeeeaes 177 Multiuser making a Call ccccecceeeeeeeeeeeeseceeeeeeees 181 Multiuser menu features c cee ceceeeeaeeeeeeeeeeeanes 183 Multiuser modifying settings 22 eceeeeeeeeeeeeee 184 Multiuser notifications cccccceseececeeeeaeeeeeeeeeeeaees 190 Multiuser per account call notification options 184 Multiuser Presence cccceseecceceeeeeseeeeeeeseaseeeeeeees 189 Multiuser primary account logout 0 e 177 Multiuser programmable keys 0 cccceeeeeees 185 Multiuser receiving a Call cccceeeeeeeeeeeeeeteeees 182 Avaya 1220 IP Deskphone with SIP Software User Guide Multiuser remembering settings after logout Multiuser secondary account logout 0 e Multiuser upgrade impacts to user profiles Multiuser user status ccc cccceceeseeeeeeeeeesaeeeeeeees Multiuser Voice Mail Settings 0 eeeee Mute Keynesi iniia aaa aN N Network MON cccccceeeseeeceeeeeeeeeeeeeeesesseeeeeeeeanes New Call making
5. e Speed Dial see To program a Speed Dial feature key on page 152 e Call Forward see To program a Call Forward feature key on page 153 e Send IM see To program a Send IM feature key on page 154 e Presence see To program a Presence feature key on page 155 OR Press the Back soft key to return to the previous menu Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 161 Additional features Using Call Forward Use the Call Forward feature to direct incoming calls to an alternate destination You can continue to make calls from the IP Deskphone but all incoming calls are redirected to the new destination When you forward a call to another IP Deskphone the IP Deskphone receives the call displays the name and SIP address if present of the caller the name and SIP address if present of the original called party and any subject message included with the call This ensures that the user who receives the forwarded call knows that the call is forwarded from you who the call is from and any subject message that is included O Note Not all service providers display forwarded calls as described Contact your system administrator or service provider for more information about Call Forward Figure 32 Incoming call display for a forwarded call When the address or subject line is long you can scroll by using the left and right navigation keys Table 9 Privacy setting and IP Desk
6. Enabling and disabling the Ends Dialing feature You can enable the IP Deskphone to use the octothorpe symbol to immediately dial the address or phone number To enable the Ends Dialing feature Prefs On or Back Avaya 1220 IP Deskphone with SIP Software User Guide 1 Press the Prefs context sensitive soft key and then select Misc Options Highlight Ends Dialing and press the Change context sensitive soft key 2 Choose one of the following November 2013 41 Installing the Avaya 1220 IP Deskphone E EA e Press the On context sensitive soft key to turn on Ends Dialing e Press the Back context sensitive soft key to keep existing configurations and return to the Preferences menu To disable the Ends Dialing feature Prefs 1 To turn off Ends Dialing press the Prefs context sensitive soft key and then select Misc Options Highlight Ends Dialing and press the Change context sensitive soft key 2 Choose one of the following e Press the Off context sensitive soft key to turn off Ends Dialing e Press the Back context sensitive soft key to keep existing configurations and return to the Preferences menu a Back Configuring the dialpad to alphanumeric dialing To eliminate the need to press the abc 123 context sensitive soft key when you enter text you can configure the Avaya 1220 IP Deskphone dialpad default to alphabetic mode To configure the dialpad to alphabetic mode as
7. Filter 2 Press the Filter context sensitive soft key to filter the list of entries displayed in your Address Book The Select Filter screen appears and displays all the existing groups in your address book as well as the Friends filter 3 Press the Up Down navigation key to highlight the required filter Select 4 Choose one of the following e Press the Select context sensitive soft key to choose the group you want to view for example if you Back choose Personal only Address Book entries that are part of the group Personal are displayed 210 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com View All Edit Back Service Package Group Support You are presented with the list of contacts currently part of the group you selected OR e Press the Back context sensitive soft key to return to the dismiss the screen and return to the main address book screen 5 Press the Up Down navigation key to highlight the required entry 6 Choose one of the following options e Press the View context sensitive soft key to display the address book entry details for the selected entry e Press the All context sensitive soft key to return to the main address book screen no filtering e Press the Edit context sensitive soft key to modify or delete an entry e Press the Back context sensitive soft key to dismiss the screen and return to the filter selection screen
8. 00 eceeeeeeeeeeeeeeeeeeneees reconnecting with multiple logins eee Redirecting an incoming call 2 Remembering settings after logout multiuser Remote software updates ceccceeeeeeeeeeeees Remove a programmed feature key eee November 2013 241 Remove all programmed feature keys by using the Bulk context sensitive soft key 0 0 0 0 158 Remove individual programmed feature keys by using the Bulk context sensitive soft key 158 Replying to an Instant Message eeeeeeeeeeee 120 Resetting the IP Deskphone ceeeeeeeeeees 195 Retrieving a call On Hold eeeeeeeeeeeeeeeeeeeees 124 Retrieving a Parked Call c eceeeeeeeeeeeteeeteees 139 S Screensaver screen lOCK cccccceseeceeeeeeeneeeeeeeeeeas 202 Secondary account logout multiuser 00 178 S lect User Sree susidi iiaa 178 Selecting a location cececceeeecceeceeeeeeeeeeeteeneeneens 52 Server failover multiuser nn oessnnnnneeennrrnserrnnrene 178 Service Package Group Support eeeeeee 207 Services menu ACCESSING ecseeeeeeeeeeeeeeeeeeees 194 Software updates checking for ccceeeeeeeee 195 Speed Dial LiSt s icczsccnsetsssdetasehagestenaddcesdivadieyeateiacess 214 Speed Dial List screen 00 0 ccceeecessststeteeeeeeeeeees 215 T Third party terms
9. 2 Press the Up Down navigation key to highlight the friend you want to delete and press the Edit context sensitive soft key Edit Delete 3 Press the Delete context sensitive key This completely removes the contact from your personal Address Book Ok 4 Choose one of the following e Press the Ok context sensitive soft key to continue Back e Press the Back context sensitive soft key to return to the previous menu Feature keys Use the Feature key option to configure the feature keys on IP Deskphone and the Expansion Module for Avaya 1200 Series IP Deskphones Programmed keys are stored in the user profile Each user can maintain a list of programmed feature keys You can designate a feature key to act as a short cut for any of the following features e Speed Dial e Call Forward e Do Not Disturb e Send IM e Presence The IP Deskphone designates the feature key on the bottom right of the four feature keys as Feature Key 1 and reserves it as the line key for the IP Deskphone The following figure shows the Feature keys 146 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Feature keys Figure 28 Feature keys You can program the feature keys one at a time or you can automatically program empty feature keys from your Friends list or Address Book For information about how to autoprogram feature keys see Feature key programming on page 148 The following
10. ANY AVAYA AFFILIATE OR AN AUTHORIZED AVAYA CHANNEL PARTNER AS APPLICABLE UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA CHANNEL PARTNER UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED AVAYA CHANNEL PARTNER AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE BY INSTALLING DOWNLOADING OR USING THE SOFTWARE OR AUTHORIZING OTHERS TO DO SO YOU ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING DOWNLOADING OR USING THE SOFTWARE HEREINAFTER REFERRED TO INTERCHANGEABLY AS YOU AND END USER AGREE TO THESE TERMS AND CONDITIONS AND CREATE A 2 Avaya 1220 IP Deskphone with SIP Software User Guide BINDING CONTRACT BETWEEN YOU AND AVAYA INC OR THE APPLICABLE AVAYA AFFILIATE AVAYA Heritage Nortel Software Heritage Nortel Software means the software that was acquired by Avaya as part of its purchase of the Nortel Enterprise Solutions Business in December 2009 The Heritage Nortel Software currently available for license from Avaya is the software contained within the list of Heritage Nortel Products located at http support avaya com Licenselnfo under the link Heritage Nortel Products For Heritage Nortel Software Avaya grants Customer a license to use Heritage Nortel Soft
11. All context sensitive soft keys and feature keys are blank and unusable except for the second context sensitive soft key which allows you to switch between numeric and alphabetic characters If you hang up before the connection is established the Avaya 1220 IP Deskphone returns to the initial state After the connection is established the call can be disconnected only by an operator If you hang up after the connection has been made the IP Deskphone switches to loudspeaker If the loudspeaker is already on and you press the hang up button nothing happens The call is not disconnected When you make an emergency call the location of the IP Deskphone is forwarded to the PSAP Note When the IP Deskphone is waiting for the user to log on or it is blocked by a screen saver you can still make an emergency call If you pick up the handset a message Emergency calls only appears and the IP Deskphone can be used for making only emergency calls To make an emergency call 1 Choose one of the following e Pick up the handset lt Press the handsfree button D i Press the headset button tt x Note Hang up or switch off the handset to return to normal state 2 Dial the emergency number that is provided by your dialing plan Send 3 Press the Send context sensitive soft key Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 55 Accessing the Avaya 1220 IP Deskphone Note If you try to
12. Also for each author s protection and ours we want to make certain that everyone understands that there is no warranty for this free software If the software is modified by someone else and passed on we want its recipients to know that what they have is not the original so that any problems introduced by others will not reflect on the original authors reputations Finally any free program is threatened constantly by software patents We wish to avoid the danger that redistributors of a free program will individually obtain patent licenses in effect making the program proprietary To prevent this we have made it clear that any patent must be licensed for everyone s free use or not licensed at all The precise terms and conditions for copying distribution and modification follow TERMS AND CONDITIONS FOR COPYING DISTRIBUTION AND MODIFICATION 0 This License applies to any program or other work which contains a notice placed by the copyright holder saying it may be distributed under the terms of this General Public License The Program below refers to any such program or work and a work based on the Program means either the Program or any derivative work under copyright law that is to say a work containing the Program or a another language Hereinafter translation is included without limitation in the term modification Each licensee is addressed as you Activities other than copying distribution and modification are not c
13. PORS Tuv wxyz 7 8 g 5 Press the Next soft key j Jo Vya 6 Use the dial pad to enter an address gem g gure PORS Tuv aes 7 8 9 Finish 7 Press the Finish soft key to continue To program a Presence feature key To program a Presence feature key beginning from Step 6 in the procedure To modify a feature key Select 1 Press the Select soft key 2 Press the Up Down navigation key to highlight one of the following Connected Unavailable Select 3 Choose one of the following Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 155 Additional features Back Finish Back e Press the Select soft key to select Presence e Press the Back soft key to return to the previous step 4 You can choose a more detailed presence status as follows for other users to see or you can select None if you do not want to give additional information 5 Choose a presence status Appointment Away Breakfast Busy Dinner Holiday In transit Looking for work Lunch Meal Meeting On the phone Performance x Note Permanent absence Playing Presentation Shopping Sleeping Spectator Steering Travel TV Vacation Working Worship Unknown You can create your own Presence message to appear on screen which become available when you program a feature key as a shortcut For more information see Adding a new Presence state message on page 167 6 Choose on
14. Press the Services fixed key and then select Reset Services Phone Select 2 Press the Select context sensitive soft key Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 195 Advanced features pase gor exe gure gr guar Yes No 3 Press the abc 123 context sensitive soft key to toggle between alphabetic or numeric input 4 Use the dialpad to enter your password 5 Choose one of the following e Press the Ok context sensitive soft key e Press the Back context sensitive soft key to return to the previous menu The IP Deskphone prompts you with Reset Phone 7 Choose one of the following e Press the Yes context sensitive soft key to proceed e Press the No context sensitive soft key to return to the System menu Erasing the user data The IP Deskphone stores user files that you eventually want to delete These files include 1 Profiles user profile settings a A O N Sounds downloaded tones or audio alerts Languages downloaded language files Logs ECR log file SIP log files and its archives All files by Logs System IP Deskphone system configuration file deleting this file returns the IP Deskphone to the factory default configuration settings You can delete some or all of these files The deletion of files is often necessary when the IP Deskphone is redeployed to a different user 196 Avaya 1220 IP Deskphone with SIP Software User Guide
15. Visual Alerter Message Waiting Indicator LED Visual indicator LED status Voice mail left by caller Steady red light until message is Red LED reviewed Incoming call phone ringing Fast blinking red light Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 221 Visual indicators 222 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Chapter 18 Third party terms Third Party Terms for Avaya 11xx 12xx sw Release 3 0 through 4 0 Aug Nov 2010 Certain portions of the product Open Source Components are licensed under open source license agreements that require Avaya to make the source code for such Open Source Components available in source code format to its licensees or that require Avaya to disclose the license terms for such Open Source Components For a period of three years from your date of purchase of a product containing any of the software listed below from Avaya Inc any Avaya affiliate or an authorized Avaya reseller we will provide upon request a complete machine readable copy of the source code for such Open Source Component on a medium customarily used for software interchange for a charge no more than our cost of physically performing source distribution To get access to the source code you may contact Avaya at 408 577 7666 The Open Source Components are provided AS IS ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT
16. Your IP Deskphone can be part of an intercom group After you receive a call from the intercom group the following occurs e You receive a call notification and the IP Deskphone rings the display is similar to the display of a normal call The IP Deskphone auto answers the intercom call on handsfree after the configured number of seconds pass by e The IP Deskphone auto answers only if you do not answer the call within the configured time limit If you are on an active call the IP Deskphone does not auto answer the incoming intercom call Receiving paging calls Your IP Deskphone can be part of a paging group After you receive a call from the paging group the following happens e The display on the screen includes a lt lt Paging gt gt tag the From header and optional subject e The IP Deskphone establishes a one way speech path between the IP Deskphone and the caller that is you can only hear the call you cannot respond e The IP Deskphone does not display context sensitive soft keys e The IP Deskphone blocks all key events such as line keys and digit keys except for the Volume up and down keys the Mute on and off key and the Release key Goodbye key If you are on an active call the IP Deskphone does not auto answer the page call e While the page call is active Do Not Disturb DND is enabled on the IP Deskphone the IP Deskphone does not accept other incoming calls until the page call ends e I
17. an IM to the friend The IP Deskphone uses the SIP address for the contact from your personal Address Book abc 4 Press the abc 123 context sensitive soft key to 2e oe g guno 8 Tuy gwx Yz toggle between numeric and alphabetic input 5 Use the dialpad to enter the text of the message Send 6 Choose one of the following T e Press the Send context sensitive soft key to send the IM Back e Press the Back context sensitive soft key to return to the previous menu Editing information of a friend You can edit information of a friend on the Friends list Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 143 Additional features To edit your Friends list Filter Select ae oe ga gue gr gue Next Back Delete 144 Avaya 1220 IP Deskphone with SIP Software User Guide Comments infodev avaya com 1 Choose one of the following e Press the Directory fixed key e Press the Filter context sensitive soft key and select Friends from the menu e Press the Select context sensitive key 2 Press the Up Down navigation key to highlight the friend you want to edit and press the Edit context sensitive soft key 3 Press the abc 123 context sensitive soft key to toggle between alphabetic and numeric characters 4 Use the dialpad to enter the new name for the contact 5 Choose one of the following e Press the Next context sensitive soft key to continue e Press t
18. context sensitive soft key Waiting voice mail messages are reported in two ways 184 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Programmable keys The red LED is lit if any account has a waiting message e A special icon a shaded envelope is displayed on the line key of each account with a waiting message unless the account is in a call ES Remembering settings after logout For each profile up to 24 sets of per account settings are always remembered If you have configured settings for an account after the account is logged out the settings are restored when the account is logged back in as either a primary or secondary account When an account is logged in without settings saved in the profile a new set of default settings is created for it If there are already 24 sets of per account settings in the profile one setting for which the account is not currently registered is discarded and the new setting is saved Programmable keys A line key associated with a registered account cannot be used for programmable features The Program Key screen lists all the line keys All line keys associated with an account are displayed as such and selecting them displays an error message The Do Not Disturb Call Forward and Presence keys are associated to a specific user account when they are created and determine which account s status to affect For more information s
19. the intent is to exercise the right to control the distribution of derivative or collective works based on the Program In addition mere aggregation of another work not based on the Program with the Program or with a work based on the Program on a volume of a storage or distribution medium does not bring the other work under the scope of this License 3 You may copy and distribute the Program or a work based on it under Section 2 in object code or executable form under the terms of Sections 1 and 2 above provided that you also do one of the following a Accompany it with the complete corresponding machine readable source code which must be distributed under the terms of Sections 1 and 2 above on a medium customarily used for software interchange or b Accompany it with a written offer valid for at least three years to give any third party for a charge no more than your cost of physically performing source distribution a complete machine readable copy of the corresponding source code to be distributed under the terms of Sections 1 and 2 above ona medium customarily used for software interchange or c Accompany it with the information you received as to the offer to distribute corresponding source code This alternative is allowed only for noncommercial distribution and only if you received the program in object code or executable form with such an offer in accord with Subsection b above The source code for a work means the preferr
20. unavailable until the 3 way call is terminated The following figure shows two examples of the 1220 IP Deskphone with one call and with multiple calls rea E _ Ta user y m Ln2 User2 01 17 1 54pm a To Remote User Remote User remote dom remote domain com Remote 2 remote2 domai From User2 Action Serves Audio Action Serves Switch Join Figure 39 1220 IP Deskphone with one and multiple calls Instant Messages Only the primary account can send or receive instant messages Incoming messages for secondary accounts are rejected they are not displayed on screen and are not added to the instant message logs Menu features The IP Deskphone menu displays are customized to match the service package of the active account that is accessing the menu In most cases menus are accessed from the Idle screen and the primary account is active For example you can only use the Retrve context sensitive soft key to retrieve a parked call if call parking is allowed by the service package of the primary account Similarly accessing the Address Book either through the corresponding hard key or through the View menu usually displays the Address Book of the primary account However accessing the Address Book in select mode for example while dialing or selecting an item for a speed dial key accesses the address book of the latest user account used on the address input screen Avaya 1220 IP Deskphone with SIP Software User Guide No
21. 1220 IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com a goer Bunt geno gre gunz Redrct Clear Back Redrct Select Back Redrct Avaya 1220 IP Deskphone with SIP Software User Guide Redirecting an incoming call 2 Use the Dialpad to enter a phone number or SIP address Note Do not use the key to end dialing when you redirect a call If you do the call returns a busy signal and does not connect 3 To redirect the call to the address you enter choose one of the following e Press the Redrct soft key e Press the Clear soft key to clear the entry e Press the Back soft key to return to the Incoming Call screen without redirecting the call To redirect a call by using the Address Book or Call Inbox 1 Press the Redrct soft key to redirect an incoming call 2 To select a SIP address to redirect the call do one of the following e Press the Directory fixed key to choose a SIP address from the Address Book e Press the Msg Inbox fixed key to choose a SIP address from the Call Inbox 3 Press the Up Down navigation key to highlight a SIP address contact 4 Choose one of the following e Press the Select soft key to select the highlighted SIP address e Press the Back soft key to return to the previous screen 5 Press the Redret soft key to redirect the incoming call to the selected address November 2013 81 Receiving a
22. 6 Press the Select soft key pie 500 7 Use the dial pad to enter the address gx gune 8 Tuy gwx Yz Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 153 Additional features Finish 8 Choose one of the following e Press the Finish soft key to confirm the entry and complete the procedure Clear e Press the Clear soft key to erase the entry e Press the Back soft key to return to the previous Back menu To program a Do Not Disturb feature key To program a Do Not Disturb feature key beginning from Step 6 in the procedure To modify a feature key Select 1 Press the Select soft key 2 Select Do not disturb 3 Press the Select soft key 4 Use the dial pad to enter a key label a goer Bent geno gr geez 5 Select a User Select 6 Press the Select soft key Finish 7 Choose one of the following e Press the Finish soft key to confirm the entry and complete the procedure Back e Press the Back soft key to return to the previous menu To program a Send IM feature key To program a Send IM feature key beginning from Step 6 in the procedure To modify a feature key 154 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Feature keys Select 1 Press the Select soft key Select 3 Press the Select soft key 2 Select Send IM 4 Use the dial pad to enter a key label 1 a BC gor gem ga gure
23. Call from the menu The IP Deskphone joins the two calls and creates a new call that appears on the LCD screen as 3 way Call See the following figure Figure 22 3 way Call O Note e If you receive a new call during a 3 way call you can answer the new call as usual The IP Deskphone automatically puts the 3 way call on hold If you want to join the new caller to a 3 way call you must initiate a conference call with the server and join all callers to the conference call e If the host of a 3 way call presses the Hold button all callers in the 3 way call are put on hold If the host of a 3 way call presses the Goodbye fixed key or selects Release Call from the Action menu all calls in the 3 way call are terminated Configuring a conference call When you want to invite three or more callers to a call you can configure a conference call using the IP Deskphone The call server handles conference calls You can join incoming calls to the conference call or you can join calls that you initiate 130 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Configuring a conference call Note Your system administrator or service provider must enable 3 way calling and conference calls for your IP Deskphone Contact your service provider or system administrator to determine if this feature is available To configure a conference call while on an active call with more than one ot
24. Deskphones to ring Also any user of the MADN SCA group can join a call initiated from any of the IP Deskphones of that group Any user that joins a call with the MADN SCA feature can put the call on hold and prevent other users within the MADN SCA group from joining Figure 33 MADN SCA shared line not active Figure 34 MADN SCA shared line active Audio Codecs This feature allows you to specify a codec to which you can switch to during an active call You can use the Preferences menu to modify the order of preference of the codecs between calls You can select an audio codec by name during a call or while the handset is idle The Audio Codecs feature also gives you control over the audio configuration that is used for inbound and outbound calls To change the codec while on the call select Audio gt Change codec and then press OK 170 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com PC Client softphone interworking with the IP Deskphone The following context sensitive soft keys are available on the Audio Codes page e Ok to view the Audio Codec Selection screen e Back to return to the previous screen Audio Codec Selection The Audio Codec Selection allows you to select a codec to use during inbound and outbound calls The following context sensitive soft keys are available for selecting the audio codes e Select The IP Deskphone attempts to renegot
25. Info screen allows you to preauthorize requests to automatically answer to a list of user entered domains and SIP addresses The screen displays the following instructions Enter Allowed Address and press Save gt The following options are available for the Address Info page while adding or editing an address 172 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Automatic remote software updates e Save to save the entered domain and SIP address into the list and displays the list e abc 123 to change between alphanumeric and numeric entry e Clear to erase all entered characters e Back to return to the previous screen The Address Info screen displays the domains and SIP addresses in a list If the list is long you can scroll down the screen until you have reached the last entry The following context sensitive soft keys are available for the Address Info page while viewing the allowed address list e Add to add the entry content e Edit to select the current entry and edit the entry e Delete to delete the selected domain from the list e Back to return to the Answer Mode Settings screen Automatic remote software updates Note Your system administrator must enable Remote Check For Update for this feature to work Your IP Deskphone may be configured to perform automatic software updates If this feature is configured the
26. November 2013 Comments infodev avaya com Viewing the IP Deskphone information O Note Your phone configuration can prohibit you from deleting files In this case if you are prohibited from deleting files the following message appears Action is not allowed You don t have permissions To delete user data files l p 1 Press the Services fixed key P A Services 2 Select File Manager o Note You must enter your login password to access the File Manager menu 3 Press the abc 123 context sensitive soft key to toggle between alphabetic or numeric input Jo Va 4 Use the dialpad to enter your password g gure gm gree 5 Choose one of the following e Press the Ok context sensitive soft key e Press the Back context sensitive soft key to return to the previous menu 6 Press the Up Down navigation key to highlight one of the following e Profiles e Sounds e Languages e System file e All files Select 7 Choose one of the following Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 197 Advanced features e To enter the selected folder press the Select context sensitive soft key Delete e To delete contents of the selected folder press the Delete context sensitive soft key O Note Note Folders cannot be deleted because they are on the IP Deskphone Exit e If you are at the root folder of the flash disk press the Exit context sensitive soft key to retu
27. November 2013 133 While on an active call Figure 25 Edit Domain screen To edit the conference properties and maximum number of ports press the Edit context sensitive soft key to display the Domain Conference Edit screen The following figure is an example of the Domain Conference Edit screen Figure 26 Domain Conference Edit The context sensitive soft keys available for the Domain Conference Edit screen are as follows e Save to save the updated value to the system configuration file e abc 123 1to toggle the input mode to digits or alphabets 134 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 Transferring a call e Clear to clear the character behind the cursor e Back to return to the previous screen Note For these configuration changes to take effect you must manually log off and log on Transferring a call Note When more than one call is on hold the call you want to transfer must be the active call For more information see the section To make a call on hold the active call in Multiple calls on Hold on page 125 The IP Deskphone does not automatically place the call you want to transfer on hold To prevent the caller from hearing the transfer process place the caller on hold and then complete the transfer process To transfer a call to another telephone 1 Press the Up Down navigation key to highlight Transfer Call from the menu
28. SIP Software User Guide November 2013 99 The Address Book 100 Avaya 1220 IP Deskphone with SIP Software User Guide Comments infodev avaya com Ok Back Call Save Search Back Z Back 5 Choose one of the following e Press the Ok soft key e Press the Back soft key to return to the previous menu x Note When the search is unsuccessful the following message appears No entries found for lt search criteria gt 6 When a search result is successful you can do one of the following e Press the Up Down navigation key to highlight a contact from the search result and press the Call soft key to initiate a call e Press the Save soft key to save the caller information to the Address Book A confirmation screen appears You can edit the name you save in the Address book Press the Save soft key to accept the entry Press the Yes soft key or the No soft key to designate whether the new entry is a friend The phone saves the entry to the Address Book and returns you to the Inbox screen 7 Choose one of the following e Press the Search soft key to start a new search e Press the Back soft key to return to the previous screen 8 When a search result is not successful you can do one of the following e Press the New soft key to return to the search menu and begin a new search e Press the Back soft key to return to the previous screen November 2013 Chapter 10 Call Inbox W
29. Software User Guide November 2013 Comments infodev avaya com Instant Message Inbox Outbox Back e Press the Send context sensitive soft key to send the IM to the contact e Press the Back context sensitive soft key to return to the previous menu without sending the new IM Instant Message Inbox Outbox The IM Inbox contains a list of all incoming and outgoing Instant Messages You can filter the IM list to track a series of correspondence to a contact The lit blue LED indicates the arrival of a new IM An icon indicates the status of the IMs in your Instant Message Inbox Outbox as follows Unread ns Read Replied to Sent forwarded Related topics Accessing Instant Messages on page 119 Accessing Instant Messages You can access and view the contents of the Instant Message Inbox Outbox To access and view the contents of the Instant Message Inbox Outbox Msgs 1 Choose one of the following e Press the Msgs context sensitive soft key and then select Instant Messaging from the menu e Press the Expand fixed key Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 119 Instant Messaging 2 Press the Up Down navigation key to highlight an IM from the list of Instant Messages in your IM Inbox Outbox Note When you want to view only IMs from a specific contact press the User context sensitive soft key to filter all IMs based on the IM that you highlight The telephone display sc
30. The following figure shows the view details of the current domain Figure 23 Current Domain screen The context sensitive soft keys available for viewing the conference details of the current domain are as follows e Domains to select the domain e Edit to edit the conference details e PgDwn to move to the next screen containing conference parameters Done to confirm the details The following figure shows the Domain screen with conference parameters including the conference URI and the maximum number of ports available for ad hoc conferencing 132 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Ad hoc conferencing when connecting to the Call Server Figure 24 Domain screen with conference parameters The context sensitive soft keys available on the Domain screen with conference parameters screen are as follows e Domains to select the domain e Edit to open the Edit Domain page that allows you to edit the conference details e Pgup to return to the previous page e Done to confirm the details Edit Domain page The Edit Domain page displays the domain properties It appears in the format lt conferenceURI gt lt Max Ad hoc Ports gt o Note An admin password is required to access the Edit Domain page The following figure displays the Edit Domain screen with the conference details Avaya 1220 IP Deskphone with SIP Software User Guide
31. Trnsfer 2 Press the Trnsfer soft key while on a call to access the Trnsfer menu abc 3 Press the abc 123 soft key to toggle between numeric and alphabetic input Select 4 Choose one of the following Enter the phone number or SIP address to which you are transferring the call e Select a contact from the Address Book or Call Inbox by pressing the corresponding fixed key Highlight a contact from the list and then press the Select soft key Clear 5 Choose one of the following Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 135 While on an active call Back e Press the Transfr soft key to connect the calling To erase the address you enter press the Clear soft key e To return to the previous screen press the Back soft key The IP Deskphone prompts you with the following question Consult with party 6 Select one of the following soft keys e Press the Yes soft key to consult with the contact to whom you are transferring the call before completing the transfer zZ lt l A Transferring message is displayed Press the Exit soft key to close the Back Transferring dialog Your IP Deskphone then displays any local calls including the transferred call until Transfer successful orTransfer failedis displayed depending on the transfer results Press the No soft key to transfer the call without consulting the contact to whom you want to transfer the call A Transferring
32. You can select a different available line key for secondary accounts during the login process The following figure shows the Avaya 1220 IP Deskphone with an Expansion Module for Avaya 1200 Series IP Deskphones and multiple accounts gp Frienat Cc coh osain vse 01 17 1 54pm 4 missed calls View Serves Msgs Prefs Cs Ee Bed Bo Figure 38 1220 IP Deskphone with Expansion Module and multiple accounts Pressing a line key either brings up a dialing prompt initiates a call to a pre selected target or answers an incoming call For more information see Making a call on page 181 At Select Account prompts such as the Logout screen and User Settings screen pressing a line key highlights the corresponding account Each line key reflects the state of its account e If there is a call for the account a phone icon shows the state of the call whether it is on hold or ringing e If there is more than one call the state of the most active call is displayed Missed incoming calls and new voice mail messages for the account are indicated with an icon 180 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Making a call This supplements the nn missed calls message on the idle screen and the red LED which cannot provide per account information MADN Do Not Disturb and Call Forwarding features also affect the appropriate line key icon of the account Making a call You can
33. dial the number that does not match the dialing plan a message appears to inform you that the number is incorrect Location information When you make an emergency call the IP Deskphone provides the PSAP with the location information of the IP Deskphone The IP Deskphone receives the location information when the IP Deskphone is first plugged in to the network and then stores it To view your location press the Services hard key choose Phone Information and then press the E911 context sensitive soft key Load MAC 6O16CA00FC28 P 172 25 137 8 Location Ottawa Figure 11 Phone information menu oo ic Office 12B i Saad 42th Floor j TARR Avaya 123 Fake Street Ottawa Canada Back Ncestensntll Mimesaaaneall Nesinaseniall utensil Figure 12 Phone location display You can obtain location information only if it has been configured on your system 56 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Chapter 6 Configuring the Avaya 1220 IP Deskphone You can adjust a few settings of the Avaya 1220 IP Deskphone to conform to the environment where you want to use the phone These settings are saved to your User Profile This chapter describes some of the settings that you can customize on your IP Deskphone e Adjusting the display screen contrast on page 57 e Creating the idle screen text display on page 58 e Configuring Menu Auto back out on page 58 e Select
34. entry to continue or press the Back soft key to return to the previous menu e a phone number or SIP address URI for the new contact organization name optional maximum of 30 characters organization code optional maximum of 5 characters e geographic location optional maximum of 30 characters 5 Choose one of the following e Press the Yes soft key to designate the contact as a friend e Press the No soft key if you do not want to designate the contact as a friend 6 Do one of the following to complete the entry e Press the Yes soft key to add the contact to a group and then select the group e Press the No soft key if you do not want the contact added to a group e Press the Back soft key to return to the previous menu 7 Press the Ok soft key to complete the entry and return to the Address Book menu Editing a contact in your Address Book You can edit a contact in your Address Book 92 Avaya 1220 IP Deskphone with SIP Software User Guide Comments infodev avaya com November 2013 Editing a contact in your Address Book To edit a contact in your Address Book ae oe qom ga gue PORS Tuv Wrz 7 8 9 Avaya 1220 IP Deskphone with SIP Software User Guide 1 Press the Directory fixed key 2 Press the Up Down navigation key to highlight the contact you want to edit and then press the View soft key 3 Press the Edit soft key to edit the contact information 4
35. feature key Modify 1 Press the Modify soft key 150 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Select a gue gae gure gm gunz Next Back Feature keys 2 Press the Up Down navigation key to highlight one of the following feature key services e Speed Dial e Call Forward e Do Not Disturb e Send IM Presence 3 Choose one of the following e Press the Select soft key to choose a service e Press the Back soft key to return to the previous menu 4 Press the abc 123 soft key to toggle between numeric and alphabetic input 5 Use the dialpad to enter the label for the feature key 6 Choose one of the following e Press the Next soft key to continue Continue to input information based on the following services Speed dial See To program a Speed Dial feature key on page 152 Call Forward See To program a Call Forward feature key on page 153 Do Not Disturb See To program a Do Not Disturb feature key on page 154 Send IM See To program a Send IM feature key on page 154 Presence See To program a Presence feature key on page 155 e Press the Back soft key to return to the previous menu Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 151 Additional features To program a Speed Dial feature key To program a Speed Dial feature key beginning from Step 6 in the procedure To m
36. figure shows the feature key numbering for the Expansion Module for Avaya 1200 Series IP Deskphones Figure 29 Feature key numbering Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 147 Additional features Feature key programming You can program feature keys To access the Program Key screen Prefs Press the Prefs soft key select Feature Options and select Feature Keys from the menu The Program Key screen opens as shown in Feature keys on page 146 The Program Key screen provides the following soft keys e View to access the feature key detail screen e Edit to edit the setting or modification of the selected programmable key e Bulk to access the autoprogramming and auto removal feature e Back to return to the previous screen To view feature key details 1 To select a feature key to view do one of the following e Press the Up Down navigation key to highlight the feature key to view and press the View soft key View e Press the Feature key that you want to view and press the View soft key e Use the dialpad to select the Feature key that you want to view and press the View soft key The Program Key screen opens as shown in Figure 30 Feature key details on page 149 one ge qom gt go PORS Tuv were 7 8 9 Back 2 Press the Back soft key to return to the previous screen 148 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 Comments
37. help you program feature keys on an expansion module You can view the Group Support feature in the feature key programming user interface and in the Friends list interface of the Address book You can use to the Service Package Group Support feature to help you do the following e bulk create feature keys such as Speed Dial keys based on one of your existing Directory Address Book groups See Bulk create feature keys based on an existing directory Address Book group on page 208 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 207 Advanced features To view existing groups in your address book if you selected Groups as the source data for the bulk key creation see View existing groups in your Address Book if you selected Groups on page 209 e view the existing groups you have in your Address Book See View the existing groups you have in your Address Book on page 210 e add a new contact to your Address Book See Add a new contact to your Address Book on page 212 e add a new group See Add a new group on page 213 Related topics Bulk create feature keys based on an existing directory Address Book group on page 208 View existing groups in your Address Book if you selected Groups on page 209 View the existing groups you have in your Address Book on page 210 Add a new contact to your Address Book on page 212 Add a new group on page 213 Bulk create feature keys based on an existing dire
38. hold do one of the following e Press the Line feature key beside the flashing LCD indicator e Press the Hold fixed key to retrieve a call on hold To make a call on hold the active call 1 Press the Up Down navigation key to highlight a call on hold Actvat 2 Press the Actvat context sensitive soft key to make the highlighted call on hold the active call This removes the call from on hold and automatically places the previous call on hold Using 3 way calling When you have more than one call and you want to join the incoming calls into one call you can use 3 way calling or create a conference call O Note Your system administrator or service provider must enable 3 way calling and conference calls for your IP Deskphone Contact your service provider or system administrator to determine if this feature is available The 3 way Call feature joins two calls on your IP Deskphone into one 3 way call You and the other two callers can speak together When you join more than two calls into one call you must Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 129 While on an active call use the conference call feature Your IP Deskphone manages the 3 way call and the server manages a conference call For more information see Configuring a conference call on page 130 To activate the 3 way Call feature Join Press the Join context sensitive soft key with either call and then select 3 way
39. log off function and you need a password to access some features and functions Contact your system administrator or service provider for further information Setting the domain Before the log on process if you need to change the domain or confirm that the domain you log on to is correct press the Domain soft key from the logon prompt The current domain appears on the Avaya 1220 IP Deskphone LCD screen You can edit the domain that is listed or press the Domain soft key to access a list of available domains to which you can choose to connect Note e You must enter the admin password to edit domains e Check with your system administrator before editing or changing domains To change the domain Domain 1 Press the Domain soft key to change the current Note You must enter an admin password before you can edit the domain in which the IP Deskphone connects Up Down Navigation Key 2 Choose one of the following 46 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Logging on e Press the Select soft key to change the domain to the highlighted domain from the list The IP Deskphone returns to the Current Domain page and the new domain appears e Press the Back soft key to keep existing configurations and return to the previous menu Select 3 Choose one of the following e Press the Select soft key to change the domain to the highlighted domain from the lis
40. message is displayed Press the Exit soft key to close the Transferring dialog Your IP Deskphone then displays any local calls including the transferred call until Transfer successful orTransfer failedis displayed depending on the transfer results e Press the Back soft key to return to the previous screen To transfer a call to Voice Mail Trnsfer 1 Press the Trnsfer soft key while on a call to access the Transfer menu numeric and alphabetic input abc 2 Press the abc 123 soft key to toggle between 136 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Using the Park Call feature 3 Enter the Voice Mail ID extension or external number by using the dialpad ge a F Gxt gro gm gmn toVM 4 When Consult with party is prompted choose one of the following e Press the toVM soft key to connect the calling party Back to Voice Mail To return to the previous screen press the Back soft key Note e The Transfer to Voice Mail feature is not available for all call servers Contact your system administrator or service provider to determine if this feature is available to you e The Transfer to Voice Mail feature during a conference call is dependent on the call server and is not allowed If the Secure Digits feature is enabled and you connect to Voice Mail during an active call the screen displays only the last pressed key and the rema
41. more context sensitive soft key from the first menu list three times you return to the first menu list with the following context sensitive soft keys Join NewCal Audio more When you press the more context sensitive soft key for the first time the following context sensitive soft keys appear on the menu list Trnsfr Press the Trnsfr context sensitive soft key to transfer the current call RisCall Press the RIsCall context sensitive soft key to release or hang up the highlighted call Park Press the Park context sensitive soft key to park the Fee current call More Press the More context sensitive soft key to select a new menu list of context sensitive soft keys The next available menu list contains the following context sensitive soft keys Retrve Conf Prefs More When you press the More context sensitive soft key for the second time the following context sensitive soft keys appear on the menu list Retrve Press the Retrve context sensitive soft key to retrieve a parked call by token See Retrieving a Parked Call on page 139 Conf Press the Conf context sensitive soft key to place another call which can be used for a conference call This context sensitive soft key has the same behavior as the NewCal context sensitive soft key Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 127 While on an active call Prefs Press the Prefs context sensitive soft key to disp
42. new call during a current call If you do not place the current call on hold first the IP Deskphone automatically places the current call on hold when you initiate a new call You can initiate a new call by using any of the following methods e Initiating a call using the active call context sensitive soft key menu on page 123 e Initiating a call from the Address Book on page 90 e Initiating a call from the Call Inbox on page 107 Initiating a call using the active call context sensitive soft key menu You can initiate a call using the active call context sensitive soft key menu To initiate a call using the active call context sensitive soft key menu Conf 1 Choose one of the following Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 123 While on an active call e Press the Conf context sensitive soft key while on a call e While on a call press the More context sensitive soft key and then the NewCal context sensitive soft key The IP Deskphone produces a dial tone 2 Choose one of the following e Use the dial pad to dial the number or SIP address Note G a Ban This places the current call on hold if it is not already on hold and you can continue to initiate the call as normally pac goer Gn JKL MNO 4 5 6 e Press the Back context sensitive soft key to return to the in call screen Call Waiting When you are on an active call and you receive an incoming call you are not
43. next screen Back Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 165 e Press the Back context sensitive soft key to return to the previous step Additional features You can choose a more detailed message for other users to see or you can select None if you do not want to provide additional information 5 Select one of the following Presence states e Appointment e Away e Breakfast e Busy e Dinner e Holiday In Transit e Looking For Work e Lunch e Meal e Meeting e On The Phone e Performance e Permanent Absence e Playing e Presentation e Shopping e Sleeping e Spectator e Steering e Travel TV e Vacation e Working e Worship Unknown O Note You can create your own Presence messages to appear on screen which become available when you program a feature key as a shortcut Select 6 Choose one of the following 166 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Add Back Ok Configuring a Presence state e Press the Select context sensitive soft key to select the Presence state and move to the confirmation screen e Press the Add context sensitive soft key to enter a custom note For more information see Adding a new Presence state message on page 167 e Press the Back context sensitive soft key to return to the previous step 7 Press the OK context sensitive soft key to confirm the Pr
44. obtain a dial tone to place another call The NewCal context sensitive soft key is used to make a conference call This key behaves like the Conf context sensitive soft key Audio Actvat Press the Audio context sensitive soft key to change the audio settings or the current active call The Actvat context sensitive soft key appears when the highlighted call is not the selected call Press the Actvat context sensitive soft key to place the current call on hold and activate the call you want to connect to This context sensitive soft key is also used to retrieve calls parked against the user x Note The Actvat context sensitive soft key never appears at the same time as the Audio context sensitive soft key More Press the more context sensitive soft key to select a new menu list of context sensitive soft keys 126 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Placing a call on Hold When you press the more context sensitive soft key a different selection of context sensitive soft keys appears e If you press the more context sensitive soft key once from the first menu list you access the following context sensitive soft keys Trnsfr RlsCall Park More e If you press the more context sensitive soft key from the first menu list twice you access the following context sensitive soft keys Retrve Conf Prefs more e If you press the
45. place a call using any of the registered user accounts The selected user account determines which proxy is used which domain name is used for the call target if none was specified who the target sees is calling and what service package dependent features are available The ways to initiate an outgoing call fall into two categories e always using the primary user s account using a different explicitly selected account The usual way to select an alternate account is to press the line key of that account to obtain a dialing prompt If you initiate dialing by pressing digits from the Idle screen the primary account is used after you lift the handset press the headset key or press the handsfree key The same applies if you initiate a call from the Inbox or Instant Messages screen Similarly the primary account is used when a dial prompt is first obtained after you lift the handset press the handset key or press the headset key and the call is initiated by pressing digits from the Idle screen or by pressing the Send context sensitive soft key If you initiate a call by pressing a line key the user account associated with that line key is used when the call is initiated If you initiate a call from the Address Book or Friends list the account that is selected to display the list is the same account that establishes the call For more information see Receiving a call on page 182 and Menu features on page 183 In all cases if you
46. soft keys appear on the menu list NewCall Press the NewCall context sensitive soft key to obtain a dial tone to place another call during an active call or to a make a conference call The NewCall context sensitive soft key behaves like the Conf context sensitive soft key Park Press the Park context sensitive soft key to park the current call to the server or another user not available for all call servers Retrve Press the Retrve context sensitive soft key to retrieve parked calls local and server parked calls only More Press the More context sensitive soft key to select a new menu list of context sensitive soft keys The next available menu list contains the following context sensitive soft keys Prefs More When you press the More context sensitive soft key for the second time the following context sensitive soft keys appear on the menu list Prefs Press the Prefs context sensitive soft key to display the Preferences menu The menu items include the following Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 29 Introduction to the Avaya 1220 IP Deskphone Item Function 1 Display use to adjust the display settings of the LCD screen 2 Audio use to adjust tones and volume settings 3 Feature Options use to configure the following e Feature keys e Call Decline Reasons e Call Ignore Action Call Subject e Call Fwd
47. the IP Deskphone file system Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 19 Introduction to the Avaya 1220 IP Deskphone Key Quit Inbox Redial PY Directory Volume g Cc gt D gt 20 Avaya 1220 IP Deskphone with SIP Software User Guide Comments infodev avaya com Function 8 Logging System enable or disable the logging process 9 Phone Information view information about the hardware and software on your IP Deskphone including user and location information Press the Quit key to close an active menu The state of active calls is not affected with you press the Quit key Press the Inbox key to access your Call Inbox The Call Inbox lists all incoming calls on an active IP Deskphone Note This key does not function to send Instant Messages Press the Redial key to display a list of 15 most recently dialed numbers You can select a number from the redial list and then dial it save it in the Address Book delete it or check information about the call Press the Directory key to access your Address Book Use the Navigation Key Cluster to scroll through menus and lists that appear on the LCD display screen or for text entry The outer part of this key cluster rocks for up down left and right movements Use the Volume control buttons to adjust the volume of the ringer handset headset speaker and the Handsfree feature Press t
48. the IP Deskphone for the following e Ring Volume e Handset Volume e Headset Volume e Handsfree Volume e Paging Ring Volume 60 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Adjusting the volume A sliding scale appears on the LCD screen display when you adjust the volume The following figure shows how to adjust the volume Figure 13 Adjusting the volume Adjusting the ring volume You can adjust the ring volume for an incoming call To adjust the ring volume for an incoming call Prefs 1 Press the Prefs context sensitive soft key select Audio select Tones and then select Alerting Volume 2 To adjust the ring volume of an incoming call do one of the following e Press the Left Right navigation key nf e Press the Volume fixed keys to increase or decrease the volume J a 72 3 Choose one of the following e Press the Set context sensitive soft key to configure the selected volume and return to the Tones menu e Back n e Press the Back context sensitive soft key to keep the existing configurations and return to the Tones menu Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 61 Configuring the Avaya 1220 IP Deskphone Adjusting the volume of the Handset Headset and Handsfree mode You can adjust the volume for the handset headset and the handsfree speaker of the IP Deskphone To adjust
49. the SIP proxy which can choose not to accept the change As a result it is possible for a set all presence operation to not result in all accounts being configured to the programmed presence In such a case pressing the key again would again attempt to apply the programmed presence therefore it is more effective to program a separate Presence key to configure all accounts to the Connected state Events that update presence states automatically occur on a per account basis For example the On The Phone state is applied to any account for which at least one call is active Account presence is not retained after logging out or rebooting Notifications The system displays messages spontaneously on the screen to report events that are not initiated by you This includes such events as failure to retrieve a service package and availability of a new Location list These spontaneous notifications do not indicate which account is affected by the event In such cases the affected account is indicated by the message itself The following figure shows per account notification on the IP Deskphone User2kaif a seh ED information 01 17 1 54pm il Unable to retrieve Service Package For Usert OK AAAI TE AAAI Bt ANY I MA Figure 41 Per account notifications It is possible for the same event to occur for multiple accounts at the same time In this case they are displayed one after the other 190 Avaya 1220 IP Deskphone wi
50. the default Prefs 1 Press the Prefs context sensitive soft key and then select Misc Options Highlight Alpha Dialing and then press the Change context sensitive soft key 2 Choose one of the following e Press the On context sensitive soft key to turn on alphanumeric dialing 3 e Press the Back context sensitive soft key to keep existing configurations and return to the Preferences menu Back 42 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Entering text To disable alphabetic mode and configure numeric mode as the default Prefs 1 Press the Prefs context sensitive soft key and then select Misc Options Highlight Alpha Dialing and then press the Change context sensitive soft key 2 Choose one of the following e Press the Off context sensitive soft key to turn on alphanumeric dialing zt e Press the Back context sensitive soft key to keep existing configurations and return to the Preferences menu Back Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 43 Installing the Avaya 1220 IP Deskphone 44 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Chapter 5 Accessing the Avaya 1220 IP Deskphone You require a log on ID and a password to log on to a server with your Avaya 1220 IP Deskphone Logging on Whenever you log on to your Avaya 1220 IP Deskphone you must do the fol
51. the following e Press the Back context sensitive soft key to return to the previous screen Remove ia Press the Remove context sensitive soft The IP Deskphone displays Confirm Remove key Yes 4 Choose one of the following e Press the Yes context sensitive soft key to confirm the removal of the feature key No e Press the No context sensitive soft key to return to the previous screen without removing the feature key Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 157 Additional features Feature key autoprogramming The feature key autoprogramming provides the user with the ability to cause the IP Deskphone to detect all unused programmable keys and to automatically fill them as Speed Dial keys Send IM keys or Call Forwarding keys using the user Friends list or the user Address Book The feature key autoprogramming also provides the user with the ability to remove all programmed feature keys from the IP Deskphone Autoprogramming does not overwrite feature keys already programmed and when the IP Deskphone detects if a feature key is already configured with Speed Dial Send IM or Call Forward for contact it does not create a new instance Note The autoprogramming feature options are dependent on your service provider and IP Deskphone configuration If you attempt to use the autoprogram feature Bulk context sensitive soft key for a feature that is not available to you the IP Deskp
52. the volume of the handset Prefs 1 Press the Prefs context sensitive soft key select Audio select Voice and then select Handset 2 To adjust the handset volume use one of the following methods e Press the Left Right navigation key to increase or decrease the volume of the handset e Press the Volume fixed key to increase the handset volume or press the Volume fixed key to decrease the handset volume x Note To adjust the volume during a call use only the Volume and Volume fixed keys on p 3 Choose one of the following e Press the Set context sensitive soft key to configure the selected volume and return to the Voice menu e E Back re e Press the Back context sensitive soft key to keep existing configurations and return to the Voice menu To adjust the headset volume Prefs 1 Press the Prefs context sensitive soft key select Audio select Voice and then select Headset 2 To adjust the handset volume use one of the following methods e Press the Left Right navigation key to increase or decrease the volume of the handset e Press the Volume fixed key to increase the handset volume or press the Volume fixed key to decrease the handset volume 62 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com rT ee f Set or Back Adjusting the volume O Note To adjust the volume during a call use only the Vo
53. to SIP Software Release 4 x A user logs to the primary account user3 domain1 com No profile is found for that account a new profile is created automatically e The user logs out then logs to the primary account user2 domain1 com No profile is found for that account but a Release 2 x user profile is found to be associated to the user name user2 The profile becomes associated to user2 domain1 com The profile is loaded and user2 now has access to the call logs and most preferences available before the upgrade e User2 logs out then logs in user1 domain1 com User1 had a profile before the upgrade but that profile has now been associated to the user2 account therefore a new profile is created Not all the information in old profiles is preserved The preference settings for example voice mail ID are discarded in the upgrade Line keys Each registered user is associated to a separate line key Each line key displays the name of the registered account and some basic state information for that account Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 179 Multiuser The primary account is always associated to the first bottom right line key of the IP Deskphone If you are a secondary user the order of the next available line key is from bottom to top and right to left on the IP Deskphone followed by the keys on the Expansion Module from bottom to top and right to left
54. your Avaya 1220 IP Deskphone an ID and password must be assigned to your IP Deskphone This security measure ensures that after you log off calls cannot be made from your IP Deskphone and features such as Address Book and Instant Message logs are inaccessible Your ID and password also prevent unauthorized access to your user profile Secure connection Call security is identified by the presence of a security icon padlock that is displayed on the IP Deskphone screen After the IP Deskphone is registered with the SIP Proxy you can view the security icon when e the IP Deskphone is idle you are on an active call The following figure is an example of a secure connection when the IP Deskphone is idle The security icon is visible on the IP Deskphone screen Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 33 Introduction to the Avaya 1220 IP Deskphone User2 07 28 4 27pm A Some Banner Text Figure 5 Example of a secure connection when the IP Deskphone is idle The following figure is an example of a secure connection when you are on an active call The security icon is visible on the IP Deskphone screen C User2 ajo 4 27pm AA To Remote User j remote domain com From User2 Cont Trnster i More SS LS es Ee Figure 6 Example of a secure connection during an active call 34 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Chapter 4
55. your Call Outbox during a call 0 PE naai E ae aie nities 113 Chapter 12 RANTES sa is ce cet ce le ee a ences 115 Conigunng netant Wes Sagi is cists sh taatnci sh scauiss iea a Ladebcas aN En EEANN AAA OSEE catia tisdale aa 115 Configuring IM automatic pop up E E E E A ILS Onn ering Instant Messaging POD DS usiri innia ainina daai iaaa AESA Ei 116 Conigunag IIIA alerini aaia 117 Composing an Instant Message ob sets hacker inneren Hoe cd ink ENANSA ENNAN EENAA NE KAANTE EEEa AE NAAA eau 117 Instant Message INDUXPOUDON nirai R A E E T N SIO PS ATI stnk Messagi Eein aA A ASA 119 Viewing the content of an Instant Message Dc pine N20 Replying ta am stant Massaga esri REAO 120 ntiatinga cail roi an netant Messagi ucarana AE EARE 121 elie rey an MAI Mosag asnes iNe a eIn SEEE AIAN 122 Chapter 13 While on an active Call cccccceeeeeeeeeeeeeeeneeseeeeeeeeeeeeeeeeeeeeeeseeeeeeeseeeeeeeeeeees 123 NARI a NEW CAN cacisaarcisuni tnicieats russ ininanavetenrseandareariguanecameannenanaanmecenaaale EE eriosesaas 12 Initiating a call using the active call sontet sensitive sof key r FOS L A DEAA E A E T 123 Oe E E T E E E E E T iniia MLE Placing a call on Hold PEET EE E ANEI ATE De EEES A E A EA E E a T 124 Multiple calls on AON cc css aucnonsss ee cere re E E ert E tree cr rence E errr 125 BE PE et acess y ai T E AE E E E EAEE 129 Comigunng a CONTETENCE Cal ssanenm a A E A E aid 130 Ad hoc conferencing when con
56. your account proxy is lost then the IP Deskphone notifies your account and periodically attempts to reconnect Some features remain accessible for other accounts for example incoming calls but other features are not available until connection is reestablished or you cancel the re connection Cancelling the call has the same effect as logging out If you are the primary account the IP Deskphone returns to the initial login screen If you are logged in on a secondary account that secondary account is removed from the list of secondary accounts that are logged in on automatic login If more than one account loses connection the IP Deskphone attempts to reconnect the accounts in sequence The first account to lose connection retries until it re registers or you cancel the attempt after which a reconnect attempt begins for the next account Canceling the re connection attempt of the primary account immediately abandons attempts for all other accounts logs out secondary accounts that are still connected and returns the IP Deskphone to the login screen A single login queue is used for automatic logins and failover This means that if automatic logins are still pending when an account cannot connect a reconnection attempt for that account only begins after all automatic logins have completed or are cancelled Related topics Cable unplugged on page 178 Cable unplugged If the IP Deskphone detects that the network cables are unplugged wh
57. 0 643 2353 for the United States and Canada For additional support telephone numbers see the Avaya Support website http support avaya com Suspected security vulnerabilities with Avaya products should be reported to Avaya by sending mail to securityalerts avaya com November 2013 Comments infodev avaya com Trademarks The trademarks logos and service marks Marks displayed in this site the Documentation and Product s provided by Avaya are the registered or unregistered Marks of Avaya its affiliates or other third parties Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark Nothing contained in this site the Documentation and Product s should be construed as granting by implication estoppel or otherwise any license or right in and to the Marks without the express written permission of Avaya or the applicable third party Avaya is a registered trademark of Avaya Inc All non Avaya trademarks are the property of their respective owners Linux is the registered trademark of Linus Torvalds in the U S and other countries Downloading Documentation For the most current versions of Documentation see the Avaya Support website http support avaya com Contact Avaya Support See the Avaya Support website http support avaya com for product notices and articles or to report a problem with your Avaya product For a list of sup
58. 1 a g to appear on the idle screen display of the IP qeu exe gure Deskphone Pans gr Quen Save 4 Choose one of the following TEE e Press the Save context sensitive soft key to save the idle screen text display or Back e Press the Back context sensitive soft key to keep the existing screen display text and return to the Configuring Menu Auto back out You can use the Menu Auto back out feature to configure the time interval required for the IP Deskphone to go back to the idle screen when the IP Deskphone is left inactive 58 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Prefs Select or Back Select or Back Configuring Menu Auto back out To configure Menu Auto back out 1 Press the Prefs context sensitive soft key choose Display and then Menu Auto back out 2 Choose one of the following e Press the Select context sensitive soft key e Press the Back context sensitive soft key to return to the previous menu 3 Press the Up Down navigation key to scroll through the screen and choose the required time interval Choose one of the following values e Never e 10 min Smin e 2 min 1 min e 30 sec 15sec Note The Never option turns off Menu Auto back out 4 Choose one of the following e Press the Select context sensitive soft key to configure the Auto back out time to the selected highlighted value and return to the Display
59. 13 237 User interface User interface User Profile Visual Alerter This consists of screen displays that interact with the end user as a result of an action or event Your User Profile contains your specific settings and saved data and becomes available when you log on to the IP Deskphone This is an LCD or an LED signal that flashes to indicate that a message Message Waiting is waiting or when the ringer is ringing Indicator 238 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Index Numerics S Way Calling seruirai 129 A Accessing Instant Messages ceeeteteeeeerteeeees 119 Accessing the calls in your Call Inbox during a call 109 Accessing the calls in your Call Outbox during a call 113 Accessing the Services Menu cceeeeeeeeeeeteees 194 Account selection multiuser ccccceeeeeeeeeeeeees 191 Ad hoc conferencing when connecting to the Call SOVET ie eaae E laa aincuncntegen Cuter A 132 Add a Call Decline Reason cccccccccceceeseeeeeeeeeeeaes 84 add a new contact to your Address Book 212 Add a new group to Address Book 2 0 0 c0ee 213 Adding a contact to Address Book ceeeeeees 91 Adding a new Presence state message 00 167 Additional logins multiuser cccceeeeeeeeeee 176 Address Book add a new contact cccccceeeeeees 212 Addres
60. 220 IP riea E ree eee E E Ta 57 Adjusting the display screen contrast seeseeeesseeeeerieeseerreecrrresss E E TE aeaa IT Creating the idle screen text display osoric A aAA 58 rel Cede Ment AVio back OUl ousie enea EAA Oa rt TAa Ea EEA 58 Selecting a ning patteri sereisas E T T E A TAT anae BO Adjusting E VANE aaa i aa aaa a i 60 Adjusting the ring volum erccicesccecccsssasectesnssauevestsubqurentarequessssayadetunssvane E E E Adjusting the volume of the Handset Headset ard Handstres mode EEE AE E T E E TE 62 Adjusting the paging NING Volum saccsiscessoceastresoreestor nicer ssnedereensarinciernnedernrsnsnenen GA E eet MINN acs aad a eg tar eat cnt ae ce E 64 Selecting the date and time format nee PEE E A E E 65 Chapter 7 Making a call eee edema 69 Making a call using off hook dialing PE ALE A EN eee E A E E A A R E E 69 Making a call using TT SAIN eesin a N EA sandaeeaadsanundessaG0Ks 70 Usmo hande reo CANE tials ccc aseeciwsaa audi ennaa AAIEN EEN TANAAN E ndnaaatnasasedtalessdind 71 Using Call SUDIECIS aissis aaa a ia ar N risina PA Menaging Cal 270 4 2 9 aran a E nets mene oven E E AA AE ENAA 74 Adding a Call SUD OC E acms n R E a E ED Bo ES E a e O E ET E E A E T A E E T A E 75 Editing a Call SUBS rrisin E sree A Chapter 8 Receiving ga Bene aaaea SS 79 S e ee ie a A E P I A E E A N E eeetae w 79 PPS wonno an IMI UPA ED e AND e A A N 80 Redirecting an incoming Call science een PA E A A E eae ees mete
61. 80 Biro eee go es eee enere ete ert On rre ears tne Derr ate TOP re timer erent ererr tre ere tT eerre rr errer terre 82 Creating a new Call Decline Pk Se Nass lenis sscacaaonn seca atin 9 sara tsa waite Gen aE EEEE E ANTEE Eiaa EE 83 Managing Call Decline Reasons cr T T EE E E T A TT OO Add a Call Decline Rensa EE EIS atu EE es dad E blanch E ETA A E EEE OA E 84 Delete a Call Decline Reason irice paiia T seledeisres E EE T 84 Edi a Call Decime CSCI iiss scsanie xstaateeraatinsgnieaniaaticonchauiterasmiwises saaadaurskasiauiheunedluaanttavaasdaryetadantxa dee 85 Ignoring an incoming call tiben tinakda E E T TEETAN ET jasacantadeuase 86 peep MA I Oaa a T Up lrerrT ay ate te ny S 87 Receiving paging Call S cnscincndscianconeisecneenas EEE E ete ei E E E E E 87 Chapter 9 The Address Bie iisssassissssinanascssnnscnasavscndasssacnsoseanngntnddusssanmainaiadasasasiciavsssnianiandnn 89 Viewing the Address BOOK E A E E RE A E E ee 89 Initiating a call from the Address Book OPII EE AEN O O SAAE OO E N EN E 90 Adding ecomact to your Address BOOK sss csinasneseeisanaaemacineumainasrandiaieniaand anblanieastaamnleenbucimenuins 91 Editing a contact in your Address BOOK ccccicescccciccecssccterrescsterecessneninnesusrinees ET E TE OE Copying information to the Address BOOK sc icisieccdecisniedeuessstecenoisstanedioisssndadeussindadeneassiadadeasnsniad woud aaa a 94 Searching for a contact in the Address Book ccsseeeeeneees P
62. AVAVA incovo Avaya 1220 IP Deskphone with SIP Software User Guide SIP Software Release 4 4 Release 4 4 NN43170 101 Issue 05 01 Standard November 2013 2013 Avaya Inc All Rights Reserved Notice While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing Avaya assumes no liability for any errors Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes Documentation disclaimer Documentation means information published by Avaya in varying mediums which may include product information operating instructions and performance specifications that Avaya generally makes available to users of its products Documentation does not include marketing materials Avaya shall not be responsible for any modifications additions or deletions to the original published version of documentation unless such modifications additions or deletions were performed by Avaya End User agrees to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by End User Link disclaimer Avaya is not responsible for the contents or reliability of any linked websites re
63. BLE LAW EXCEPT WHEN OTHERWISE STATED IN WRITING THE COPYRIGHT HOLDERS AND OR OTHER PARTIES PROVIDE THE PROGRAM AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESSED OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE PROGRAM IS WITH YOU SHOULD THE PROGRAM PROVE DEFECTIVE YOU ASSUME THE COST OF ALL NECESSARY SERVICING REPAIR OR CORRECTION 12 INNO EVENT UNLESS REQUIRED BY APPLICABLE LAW OR AGREED TO IN WRITING WILL ANY COPYRIGHT HOLDER OR ANY OTHER PARTY WHO MAY MODIFY AND OR REDISTRIBUTE THE PROGRAM AS PERMITTED ABOVE BE LIABLE TO YOU FOR DAMAGES INCLUDING ANY GENERAL SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE PROGRAM INCLUDING BUT NOT LIMITED TO LOSS OF DATA OR DATA BEING RENDERED INACCURATE OR LOSSES SUSTAINED BY YOU OR THIRD PARTIES ORA FAILURE OF THE PROGRAM TO OPERATE WITH ANY OTHER PROGRAMS EVEN IF SUCH HOLDER OR OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES END OF TERMS AND CONDITIONS How to Apply These Terms to Your New Programs If you develop a new program and you want it to be of the greatest possible use to Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 227 Third party terms the public the best way to achieve this is to make it free software which everyone can redistribute and change under these terms To do s
64. Down navigation key to highlight the log file you want to delete 2 Choose one of the following e Press the Delete context sensitive soft key to delete the highlighted log file from the list e Press the Back context sensitive soft key to return to the previous menu To delete the system file without deleting the user profile Next Back 1 Choose one of the following e Press the Next context sensitive soft key to delete the system file from the list e Press the Back context sensitive soft key to return to the previous menu 2 Log out or restart the IP Deskphone to complete the process Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 199 Advanced features To delete all files Next 1 Choose one of the following e Press the Next context sensitive soft key to delete the system file and user profile Back e Press the Back context sensitive soft key to return to Fea the previous menu 2 Log out or restart the IP Deskphone to complete the process Network menu In most cases the system administrator is the only person authorized to access the Network menu and to use an administration password to access the items For more information on how to access the Network menu items see S P Software for Avaya 1200 Series IP Deskphones Administration NN43170 601 The following Network menu items are available e Server Settings to select and edit domains e Device Settings to c
65. ID login at the prompt e Press the Login context sensitive soft key 4 Enter your password by using the dialpad Note e When you enter your password the last character entered appears However all previous characters are hidden one oe ge go 8 Tuy gwx Yz 0 e When you enter your password and you use the navigation key to backspace you erase all the characters and must completely reenter your password again Next 5 Press the Next context sensitive soft key ea Cancel You can cancel the login process by pressing one of the following keys Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 49 Accessing the Avaya 1220 IP Deskphone e Cancel Goodbye e Quit Configuring the duration of the login After you enter your logon ID and password the Duration screen appears You can enter the maximum length of time of the session If you choose to use the default duration Permanent you remain logged on to the phone until you log off To configure the login duration Next 1 Choose one of the following T e Press the Next context sensitive soft key to configure the logon duration to Permanent A login confirmation screen appears e Press the Timed context sensitive soft key to open a screen to configure a maximum time to remain logged in x Note If you press the Timed context sensitive soft key you must then configure the duration of the login Period 2 Press the P
66. IP Deskphone displays a message when a software update is scheduled to occur and Yes and No context sensitive soft keys are displayed If the IP Deskphone is idle and no key is pressed the software update begins in one minute If you press Yes the software download begins If you are using your IP Deskphone this includes on hold on a conference call or when your IP Deskphone is ringing and you press No the call is not disconnected and the software update does not occur The IP Deskphone displays the software download prompt again in three minutes a total of three times If after the third notification you press No or no key is pressed the software update does not occur Your IP Deskphone attempts the software download process again in two hours x Note If you allow the update to proceed and the server is down the IP Deskphone does not ask for updates again Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 173 Additional features Busy Lamp Field The Busy Lamp Field BLF is an alternate presence monitoring mechanism for the IP Deskphone that allows presence functionality on proxies that support BLF BLF is an icon state for a corresponding Speed Dial key on an IP Deskphone the icon state tells you if another extension connected to the same SIP server is busy You do not enable or disable this feature BLF is configured by your system administrator If BLF is enabled the IP Deskphone subscribes to the p
67. Installing the Avaya 1220 IP Deskphone This chapter describes how to install and connect your Avaya 1220 IP Deskphone Before you begin A Caution Consult your system administrator to ensure that you plug your IP Deskphone into a 10 100 1000 BaseT Ethernet jack To avoid severe damage to your IP Deskphone do not plug your Avaya 1220 IP Deskphone into a regular phone jack A Caution Your IP Deskphone is designed for use in an indoor environment only Connecting the components The following figure shows the connections on the IP Deskphone Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 35 Installing the Avaya 1220 IP Deskphone LAN Ethernet Handset jack Position 1 slots Headset jack Position 2 slots AC Power PC Ethernet LAN LED Figure 7 IP Deskphone connections A Warning Ensure that the protective rubber cap on the Expansion Module port is in place when the port is not in use Connection of anything other than the proper Expansion Module connector to this port can cause damage to the IP Deskphone Attaching the foot stand optional Attach the foot stand in the appropriate slots depending on the desired angle for your Avaya 1220 IP Deskphone If you insert the foot stand into the upper slots your Avaya 1220 IP Deskphone sits at a 25 degree angle If you insert the foot stand into the lower slots your Avaya 1220 IP Deskphone sits at a 55 degree angle 1 Align the bot
68. LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE COPYRIGHT HOLDERS OR THE CONTRIBUTORS OF THE OPEN SOURCE COMPONENTS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THE PRODUCT EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE The following component is licensed under Public Domain DateTime PUBLIC DOMAIN NOTICE National Center for Biotechnology Information This software database is a United States Government Work under the terms of the United States Copyright Act It was written as part of the author s official duties as a United States Government employee and thus cannot be copyrighted This software database is freely Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 223 Third party terms available to the public for use The National Library of Medicine and the U S Government have not placed any restriction on its use or reproduction Although all reasonable efforts have been taken to ensure the accuracy and reliability of the software and data the NLM and the U S Government do not a
69. New group cecceeceeeeeeeeteeteeseteaeees 213 H handsfree calling ceeecceeceeeeeeeeeeeeeeeeecaecaeeeeees 71 Handsfree Key ivecicticideiecsasncenceesidiaesivaievedeencraeeveaveea ia 21 Headset key cceccecceeeceeeeeeeeeecnncaeeeeeeeeeeeeteseteees 21 Hold ananman a e 124 Hold key A AA A E A 21 Hold ending a call ON cececeeeceeeeeeeeeeeeeeeeeeneees 124 Hold Multiple calls On cccececseseseeeseseeessseeeseeees 125 Hold placing a Call ON c cecceceeeeeeeeeeeeeeteeaeees 124 Hold releasing a Call ON ecceeeeeeeeeeeeeeeeeteees 124 Hold retrieving a Call ON ccccecceeeeeeeeeeeseneeeeeees 124 NOOKSWIECH ccc cece eseeccceeceaeeeeeeeeeaeeuscececceaneeseeeeeaeaaees 21 l Icons display screen ccccceeeeeeeeeeeeceeceeeeeeeeeeees 219 Ignore an incoming call eesseeeeeseeeerreseeerresseennseee 86 IM audible alert configuring ccceeeeeee 117 IM automatic pop up configuring 0 0 115 IM Settings multiuser asssseeneneneeneeeeseeerernrren neee 184 Inbox log IM log multiuser ceeeeceeeeeeeeeees 186 Incoming call privacy seeeeeeseeeeeesseeeersseeerssseeren 168 incoming call ignore 00 0 2 cece cece eeeeeeeteeceeeeeeeeeeteeeeeees 86 incoming Call redirecting cceeeeeesseceeeeeeeeeeees 80 Initial login multiuser eee ee eee cece eeeeeeeetete
70. Notification e Answer Mode Settings appear when the Auto Answer Mode is enabled on the IP Deskphone 4 Language use to change the interface language 5 Misc Options use to access the following options e Alpha Dialing e Search Method e Incoming Privacy e Outgoing Privacy e Ends Dialing e Hold Mode Private e Time 6 Network use to access the following e Server Settings e Device Settings e Diagnostics e Disable screensaver e Licensing e Lock 7 User Settings use to modify the following e Call Settings e IM Settings 30 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Navigation keys Item Function e Voice Mail Settings e Change Location More Press the More context sensitive soft key to return to the first menu list of context sensitive soft keys The next available menu list contains the following context sensitive soft keys Conf Trnsfer Audio More Unlock The Unlock context sensitive soft key appears if you answer a call when the IP Deskphone is locked with a password protected screensaver Navigation keys This section provides information about keys you can use to navigate within the menus of your Avaya 1220 IP Deskphone x Note Menu items are sorted by number You can select menu items in one of the following ways e Press the corresponding number on the dialpad and then press th
71. O EVENT SHALL THE COPYRIGHT HOLDER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE END OF TERMS AND CONDITIONS Libjpeg The following component is licensed under libjpeg license Libjpeg Libpeg License This software is copyright C 1991 1998 Thomas G Lane All Rights Reserved except as specified below Permission is hereby granted to use copy modify and distribute this software or portions thereof for any purpose without fee subject to these conditions 1 If any part of the source code for this software is distributed then this README file must be included with this copyright and no warranty notice unaltered and any additions deletions or changes to the original files must be clearly indicated in accompanying documentation 2 If only executable code is distributed then the accompanying documentation must state that this software is based in part on the work of the Independent JPEG Group 3 Permission for use of this software is granted only if the user accepts full responsibility for any undesir
72. Outbox list by pressing the Next context sensitive soft key and return to the Redial screen e Press the Back context sensitive soft key to return to the Outbox Accessing the calls in your Call Outbox during a call You can access the calls in your Call Outbox during an active call Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 113 Call Outbox To access the calls in your Call Outbox during a call 1 To access the calls in your Call Outbox during a call press the Redial key 2 Press the Up Down navigation key to highlight a call from the list of calls in your Call Outbox 3 Choose one of the following e Press the Select context sensitive soft key to initiate a call to the highlighted caller x Note This places the current call on hold if it is not already on hold e Press the Back context sensitive soft key to return to the Incall screen 114 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Chapter 12 Instant Messaging You can use your IP Deskphone to send and receive an Instant Message IM You can access and respond to an IM while on a call The IP Deskphone beeps when a new IM arrives Configuring Instant Messaging You can configure your IP Deskphone settings to manage an incoming IM Enable or disable the automatic pop up of a new IM e Enable or disable an audible alert on a new IM Related topics Configuring IM automatic pop up
73. P Deskphone display screen if the receiving telephone has a display screen and is capable of displaying Call Subjects This is a cable and its associated connecting hardware capable of transmitting at speeds up to 100 MHz used by 10BaseT 100BaseT4 and100BaseTX Most Cat5 cable manufactured after 1996 also supports 1000BaseT GigE installations and is designated Cat 5e Normally Cat5e cable has four pairs of copper wire This is a cable and its associated connecting hardware capable of transmitting at speeds up to 200 MHz Designed specifically to support 1000BaseT GigE this cable is also compatible with 10BaseT 100BaseT4 and 100BaseTX installations Normally this cable normally has four pairs of copper wire November 2013 235 Copy key Copy key Date Time display Directory Number DN Domain Do Not Disturb Enter key Expansion Module Feature Status Indicator Fixed keys Goodbye key Handsfree key Hold key IM Instant Message Indicator 236 Avaya 1220 IP Deskphone with SIP Software User Guide This is a fixed key used to copy entries to your Address Book Speed Dial Key Send IM Key and Call Forward key The IP Deskphone shows the current date and time when the telephone is in an idle state This is a telephone number you enter to initiate a call for example 555 555 5555 This is the IP address to which the IP Deskphone connects when you log on This is a feature you activate
74. P Deskphone with SIP Software User Guide November 2013 95 The Address Book Next Back Yes No Yes No Back Ok 6 Use the dialpad to enter a new phone number or new SIP address organization name organization code and location for the contact Press the Next soft key after each entry to continue or press the Back soft key to return to the previous menu 7 Choose one of the following e Press the Yes soft key to designate the contact as a friend e Press the No soft key if you do not want a contact designated as a friend 8 Do one of the following to complete the entry e Press the Yes soft key to add the contact to a group and then select the group for the contact to be added e Press the No soft key if you do not want the contact added to a group e Press the Back soft key to return to the previous menu 9 Press the Ok soft key to complete the entry and return to the previous menu Searching for a contact in the Address Book When you access the IP Deskphone Address Book you can perform a search for a contact using one of the following methods e Index Search performs a search based on the index number you enter e 1st Character Search performs a search based on the first character you enter not case sensitive e Name Search performs a search based on the name you enter not case sensitive To change the method the Avaya 1220 IP Deskphone uses to search 96 Avaya 1220 IP Des
75. POSSIBILITY OF SUCH DAMAGE A END OF TERMS AND CONDITIONS Wchar functions The following component is licensed under wchar functions license Wchar functions Wchar functions License Copyright c 1990 1991 1993 The Regents of the University of California All rights reserved A Copyright c lt YEAR gt lt OWNER gt All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution Neither the name of the lt ORGANIZATION gt nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission 232 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Third Party Terms for Avaya 11xx 12xx sw Release 3 0 through 4 0 Aug Nov 2010 THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FORA PARTICULAR PURPOSE ARE DISCLAIMED IN N
76. Press the abc 123 soft key to toggle between alphabetic and numeric characters 5 Use the dialpad to enter new information for the contact 6 Choose one of the following e Press the Next soft key to continue e Press the Back soft key to return to the previous menu Note If you only need to change one field for the contact press the Next soft key without making changes 7 Do one of the following e Press the Yes soft key to designate the contact as a friend e Press the No soft key if you do not want the contact designated as a friend If the contact is already designated as a friend then the question November 2013 93 The Address Book Ok Remove from friends appears Press the Yes soft key to remove the contact from your friends list or press the No soft key to keep the contact in your friends list 8 Press the Ok soft key to complete the entry and return to the previous menu To delete a contact from your Address Book View Edit Delete Ok Back Ok 1 While in the Address Book press the Up Down navigation key to highlight the contact you want to delete and press the View soft key 2 Press the Edit soft key to access the contact information 3 Press the Delete soft key to completely delete the contact from the Address Book 4 Choose one of the following e Press the Ok soft key to confirm e Press the Back soft key to return to the previous menu 5 Pres
77. a user input prompt The following figure displays the screensaver password screen Cmd Ead Co User a Screensaver Enter user password to activate screensaver pikka Ok abc Set Back Figure 48 Screensaver password screen To configure a password 1 Press the Set context sensitive soft key This context sensitive soft key appears only if the phone configuration allows the setting of user defined passwords Pressing this key invokes a password definition screen that allows you to configure a password Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 205 Advanced features If a user defined password is not allowed then the Set context sensitive soft key is not visible and you can use only the primary user login password to enable the password protected screensaver 2 Enter a password Press the abe 123 context sensitive soft key to toggle input mode between numeric or alphabet 3 Press OK A Screensaver enabled message appears if the password is valid An Invalid password message is displayed if the password is invalid Alternatively press Back to dismiss the Enable with password mode menu Active Screensaver After the screensaver is enabled and if the IP Deskphone is idle for the defined delay time interval then the screensaver takes control of the IP Deskphone The following figure shows the IP Deskphone display with locked screen Locked Figure 49 Screensaver locked sc
78. able consequences the authors accept NO LIABILITY for damages of any kind These conditions apply to any software derived from or based on the IJG code not just to the unmodified library If you use our work you ought to acknowledge us Permission is NOT granted for the use of any IJG author s name or company name in advertising or publicity relating to this software or products derived from it This software may be referred to only as the Independent JPEG Group s software We specifically permit and encourage the use of this software as the basis of commercial products provided that all warranty or liability claims are assumed by the product vendor END OF TERMS AND CONDITIONS Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 233 Third party terms T Rex The following component is licensed under the T Rex license T Rex T Rex License Copyright C 2003 2004 Alberto Demichelis This software is provided as is without any express or implied warranty In no event will the authors be held liable for any damages arising from the use of this software Permission is granted to anyone to use this software for any purpose including commercial applications and to alter it and redistribute it freely subject to the following restrictions 1 The origin of this software must not be misrepresented you must not claim that you wrote the original software If you use this software in a product an acknowledgment in
79. ack Select Edit Add Back Service Package Group Support 5 Do one of the following to complete the entry e Press the Yes context sensitive soft key to add the new entry to an address book group e Press the No context sensitive soft key to add the entry to the address book without adding it to a group e Press the Back context sensitive soft key to return to the previous menu x Note If you choose to add the new contact to a group a list of all your existing groups is displayed and the screen prompts you to select a group 6 Press the Up Down navigation key to highlight the required entry 7 Choose one of the following options e Press the Select context sensitive soft key to assign your new address book entry to the group that you selected e Press the Edit context sensitive soft key to modify the name of an existing group e Press the Add context sensitive soft key to add a new group invokes the add group screen e Press the Back context sensitive soft key to dismiss the screen and return to the previous screen Add a new group To add a new group Add 1 From the Select Group screen press the Add context S sensitive soft key Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 213 Advanced features 2 Choose one of the following ge e Use the dialpad to enter the group name and then press the ar Ok context sensitive soft key gm o Note If the na
80. ack context sensitive soft key to abort the call decline and return to the incoming call screen 82 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Creating a new Call Decline Reason Creating a new Call Decline Reason You can create an new Call Decline Reason To create a New Decline Reason during an incoming call Declin 1 Press the Declin context sensitive soft key to decline an incoming call 2 Press the New context sensitive soft key to create a new custom decline reason 3 Press the abc 123 context sensitive soft key to toggle between alphabetic and numeric characters 4 Use the Dialpad to enter a new Call Decline 2a goer Reason gr go 8 Tuv gue Yz 5 Choose one of the following e Press the Send context sensitive soft key to send the new custom decline reason to the caller o Note The IP Deskphone adds the new reason to the list of Decline Call Reasons for future use e Press the Back context sensitive soft key to return to the initial Decline Call screen Managing Call Decline Reasons You can create Call Decline Reasons that you can access when you want to decline an incoming call Also you can edit and delete Call Decline Reasons from the list of Call Decline Reasons you create Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 83 Receiving a call Add a Call Decline Reason To add a Call Decline Reason Pre
81. active call Activate The Activate context sensitive soft key appears when the call is not active The most common usage of this key is when the call displayed onscreen is a call that was parked against the user or a call that the user placed on hold Note The Activate context sensitive soft key never appears at the same time as the Audio context sensitive soft key More Press the More context sensitive soft key to select a new menu list of context sensitive soft keys three menu lists are available 28 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Context sensitive soft keys Item Function When you press the More context sensitive soft key a different selection of context sensitive soft keys appears e f you press the More context sensitive soft key once from the first menu list you access the following context sensitive soft keys NewCall Park Retrve More e If you press the More context sensitive soft key from the first menu list twice you access the following context sensitive soft keys Prefs More e If you press the More context sensitive soft key from the first menu list three times you return to the first menu list with the following context sensitive soft keys Conf Trnsfer Audio More When you press the More context sensitive soft key for the first time the following context sensitive
82. all the IMs in your IM Inbox complete the necessary steps in the following procedure Msgs 1 Choose one of the following T e Press the Msgs context sensitive soft key and then l select Instant Messaging from the menu i gt ites e Press the Expand fixed key View 2 Press the View context sensitive soft key Delete 3 Select one of the following context sensitive soft e Press the Delete context sensitive soft key to clear Back all IMs from the IM Inbox Outbox e Press the Back context sensitive soft key to return to the previous screen 122 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Chapter 13 While on an active call You can use the following features during an active call e Making a new call on page 123 e Placing a call on Hold on page 124 e Using 3 way calling on page 129 e Transferring a call on page 135 e Using Park Call on page 138 You can use the Action context sensitive soft key to perform the following actions with an active call 1 New Call to begin a new call while other calls are on hold 2 Release Call to release hang up the selected call 3 Transfer Call to transfer the call to another phone number or SIP address 4 Park Call to park a call on the call server or to a specific user You can access the call from any IP Deskphone and to keep your phone line clear Not available for all service providers Making a new call You can initiate a
83. and the following disclaimer A 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution A 3 All advertising materials mentioning features or use of this software must display the following acknowledgement This product includes software developed by the University of California Berkeley and its contributors Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 231 Third party terms 4 Neither the name of the University nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission THIS SOFTWARE IS PROVIDED BY THE REGENTS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE REGENTS OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE
84. anguage use to change the interface language 5 Misc Options use to access the following options e Alpha Dialing e Search Method e Incoming Privacy e Outgoing Privacy e Ends Dialing e Hold Mode Private e Time 6 Network use to access the following e Server Settings e Device Settings e Diagnostics e Licensing e Lock 7 User Settings use to modify the following e Call Settings e IM Settings e Voice Mail Settings e Change Location More Press the More soft key to return to the first menu list of context sensitive soft keys The next available menu list contains the following soft keys 26 Avaya 1220 IP Deskphone with SIP Software User Guide Comments infodev avaya com November 2013 Context sensitive soft keys Item Function Redial abc Msgs More Idle display screen after dial pad input After you enter information using the dial pad there is no dial tone or preceding line selection the context sensitive soft keys displayed on the idle screen appear as shown in the following table abe Subjec Exit EE FSS 2 ON SS Figure 3 Idle display screen after dial pad input Item Function Send Press the Send context sensitive soft key to dial out the user input using the primary login of the IP Deskphone User input is run against the dialing plan abc or 123 Press the abc or 123 context sensitive soft key to toggle betw
85. ard none option the Call Forward feature is deactivated for all accounts for which it is currently active 188 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com User status After a single account CFwd programmed key is pressed e If the account is already forwarding calls to the programmed target call forwarding is deactivated e If call forwarding is not already activated then the account is configured to forward calls to the given target disabling DND if necessary and overriding any other call forward target that might be active for the account After a forward all programmed key is pressed e If all accounts are already configured to forward calls to the key s target then Call Forward is disabled for all accounts e If not Call Forward is activated for all accounts using the key s target For both the single key and the all key you can treat the key as a toggle If no Call Forward or DND operations are selected pressing the key switches one or all accounts between forwarding to the key s target and not forwarding states The Call Forward mode and target for each account is persistent If you restart the IP Deskphone or logout and login the Call Forward state is retained Presence Selecting the Presence soft key prompts you to specify which presence state of the account should be modified The option all lets you configure all accounts to the same presence in one op
86. ations Headset Hold e volume up down key to separately adjust the ringer speaker headset and handset s volume e four way navigation cluster plus Enter key e wall mountable e LCD display screen e high quality speakerphone e hearing aid compatibility e handset jack Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 17 Introduction to the Avaya 1220 IP Deskphone e headset jack e 10 100 Ethernet ports one Ethernet port for LAN connection one Ethernet port for optional PC connection e Power over Ethernet PoE through the LAN port or power through a supported AC adapter e Accessory Expansion Module AEM port to connect the expansion module Avaya 1220 IP Deskphone controls The following figure shows the Avaya 1220 IP Deskphone Message Waiting Incoming Call Indicator Line Speed Dial keys Display Screen Context Sensitive Soft keys self labeled Enter key Copy key Inbox key Services key Redial key Quit key Directory key Navigation keys Goodbye key Volume Control keys Applications key Headset key Hold key Mute key Dialpad Handsfree key Figure 1 Avaya 1220 IP Deskphone This section describes the controls on your IP Deskphone 18 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Key Copy areta Services D Avaya 1220 IP Deskphone controls Function When a message is waiting the red M
87. ay be displayed depending on the configuration of your system and your IP Deskphone Table 3 Menu items accessed through context sensitive soft keys Item Function Redial or NewCall Press the Redial context sensitive soft key to redial the last dialed number E If there is no stored redial number the NewCall context sensitive soft key appears and has the same effect as pressing the primary user line key dial prompt abc or 123 Press the abc context sensitive soft key to toggle between alpha and numeric input modes e To type letters the abc context sensitive soft key must be displayed e To type numbers press the abc context sensitive soft key to display the 123 context sensitive soft key on the menu list Msgs Press the Msgs context sensitive soft key to access the following features Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 23 Introduction to the Avaya 1220 IP Deskphone Item Function 1 Voice Mail use to call your Voice Mail number 2 Instant Messaging use to access the Instant Messaging Inbox Outbox 3 Missed Call Notification use to access your Missed Call details More Press the More context sensitive soft key to select a new menu list of context sensitive soft keys three menu lists are available When you press the More context sensitive soft key a different selection of context sensitive soft keys appears e If you press
88. aya 1220 IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Chapter 7 Making a call This section describes the methods you can use to make a call You can make a call from your IP Deskphone using one of the following e Making a call using off hook dialing on page 69 e Making a call using on hook dialing on page 70 You can also initiate a call while using one of the following features e The Address Book on page 89 e Call Inbox on page 101 e Instant Messaging on page 115 When an outgoing call fails to connect to the destination one of the following messages appears e Declined Temporarily unavailable e Declined Cannot find user e Declined User has declined call e Declined lt user supplied reason gt for example In a meeting Making a call using off hook dialing To make a call using off hook dialing ES 1 Make a call by using one of the following off hook dialing methods e Press the Line feature key e Lift the handset i l e Press the Headset fixed key e Press the Handsfree fixed key The IP Deskphone produces a dial tone Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 69 Making a call 2 You can make a call using one of the following methods e Enter the phone number or SIP address by using the dialpad x Note The abc 123 context sensitive soft key toggles between alphabetic and numeric input e Press the Redia
89. bc 123 context sensitive soft key to toggle between alphabetic or numeric input j J y 3 Use the dialpad to enter your password at the prompt qou g gmo grons gry gwn Logout 4 Choose one of the following S e Press the Logout context sensitive soft key to complete the logout process The IP Deskphone Back returns to the User Login screen S e Press the Back context sensitive soft key to remain logged on and return to the Services menu Logging off multiple user accounts The Avaya 1220 IP Deskphone has a multiuser feature that allows multiple SIP user accounts to be active on the IP Deskphone at the same time By logging off of the primary account all other accounts log off automatically By logging off of a secondary account you remove the 54 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Making an emergency call selected secondary account from the autologin list For more information about logging off when the IP Deskphone has multiple users see Logging out on page 177 Making an emergency call You can use the Avaya 1220 IP Deskphone to make an emergency call to the Public Safety Answering Point PSAP from any accessible screen without logging on When you pick up the handset press the handsfree button or headset button without logging on a message Emergency calls only appears and the Avaya 1220 IP Deskphone can only be used to make an emergency call
90. call Declining an incoming call You can decline an incoming call by pressing the Decline context sensitive soft key You can decline a call with or without giving a reason You can create custom decline reasons and you have the option of selecting one If you do not choose a custom decline reason the IP Deskphone sends the default message User has declined call Note The Call Decline feature is not available for all call servers Contact your system administrator or service provider to determine if this feature is available to you The treatment that an incoming call receives when Call Decline is invoked depends upon the call server In a SIP environment the caller receives a call declined message and they no longer hear ring back In a non SIP environment the caller can continuously hear a ring back To decline an incoming call Decline 1 Press the Decline context sensitive soft key to decline an incoming call 2 Choose one of the following e Press the Up Down navigation key to highlight a Decline Call Reason e Press the New context sensitive soft key to create New a new decline reason to send For more information see Creating a new Call Decline Reason on page 83 Note Highlight None to use the default system message User has declined call Send 3 Choose one of the following e Press the Send context sensitive soft key to send the selected decline reason to the caller Back e Press the B
91. ct Paging Volume The Paging tone is played at the current volume 2 To adjust the ring volume of an incoming paging call do one of the following e Press the Left Right navigation key e Press the Volume fixed keys to increase or decrease the volume es z n 3 Choose one of the following e Press the Set context sensitive soft key to configure the selected volume and return to the Tones or menu Back e Press the Back context sensitive soft key to keep the existing configurations and return to the Tones menu Selecting a language The display is available in multiple languages A maximum of five languages are accessible through the IP Deskphone The system administrator determines which languages are available for your IP Deskphone 64 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com To select a language Prefs Change Set Back Selecting the date and time format 1 Press the Prefs context sensitive soft key and then select Language The current language displays 2 Press the Change context sensitive soft key to change the language 3 Press the Up Down navigation key to scroll and highlight the desired language for example German Deutsche 4 Choose one of the following e Press the Select context sensitive soft key to save the desired language and return to the previous screen e Press the Back context sensitive so
92. ctory Address Book group To bulk create feature keys based on an existing directory Address Book group Prefs 1 From the idle screen press the Prefs context sensitive soft key press the More context sensitive soft key until you see Prefs 2 Press the Up Down navigation key to highlight Feature Options then choose Feature keys The main feature key programming screen appears Bulk 3 Press the Bulk context sensitive soft key The Program Key Bulk commands screen appears 4 Press the Up Down navigation key to highlight Feature key creation 208 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Service Package Group Support Select 5 Press the Select context sensitive soft key The Create keys screen appears 6 Press the Up Down navigation key to highlight the type of programmed keys you want to create by bulk command You can choose one of the following options e Speed Dial e Send IM e Call Forward Select 7 Press the Select context sensitive soft key The Select Source screen appears a Back Press the Back context sensitive soft key to dismiss the screen 8 Press the Up Down navigation key to highlight the source data for the bulk key creation You can choose one of the following options Friends e Groups if you have existing groups in your address book Address Book Select 9 Press the Select context sensitive soft key
93. e Causing Equipment Standard Digital Apparatus Australia New Zealand AS NZ CISPR 22 CISPR 22 Class B Emissions Information technology equipment Radio disturbance European Community EN 55022 Class B Emissions Information technology equipment Radio disturbance EN 55024 Information technology equipment Immunity characteristics Limits and methods of measurement EN 61000 3 2 Limits for harmonic current emissions equipment input current lt 16 A per phase EN 61000 3 3 Limitation of voltage fluctuations and flicker in low voltage supply systems for equipment with rated current lt 16A Japan VCCI Regulations for voluntary control measures Table 2 Safety Compliance Jurisdiction Standard Description United States UL 60950 1 Safety of Information Technology Equipment Canada CSA 60950 1 30 Safety of Information Technology Equipment Australia New Zealand AS NZS 60950 1 2003 Safety of Information Technology Equipment European Community EN 60950 1 ITE equipment Safety Part 1 General requirements DenAn regulatory notice for Japan A Warning Please be careful of the following while installing the equipment e Please only use the connecting cables power cord AC adaptors shipped with the equipment or specified by Avaya to be used with the equipment If you use any other equipment it may cause failures malfuncti
94. e IP Deskphone LCD screen For example if you miss three calls the following message appears 3 new calls Note When you view a missed call in your Call Inbox the New Call message no longer appears on the LCD screen The new calls are stored as missed calls 104 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com To view missed calls All Delete Exit Managing missed calls 1 Press the Msg Inbox key and press the Missed soft key 2 Press the Up Down navigation key to highlight a call from the list of missed calls 3 Press the Right navigation key to view the details of the missed call Note You manage the missed call the same as any call that is in your Call Inbox For more information see Viewing the details of a call in the Call Inbox on page 104 and Initiating a call from the Call Inbox on page 107 4 To view all the calls in the Call Inbox press the All soft key 5 To delete the highlighted missed call or all missed calls press the Delete soft key For more information see Deleting calls in your Call Inbox on page 108 Note The IP Deskphone deletes only the missed calls from the Call Inbox 6 To exit the Inbox and return to the idle phone screen press the Exit soft key Missed Calls Notification You can change the call log behavior so that the message xx new calls is cleared by entering the Inbox without having t
95. e If you choose Friends the bulk key creation process begins Back e If you choose Address Book the bulk key creation process begins If you choose Groups the Select Group screen appears and prompts you to select the specific group you want to use for key creation OR Press the Back context sensitive soft key to dismiss the screen View existing groups in your Address Book if you selected Groups You can view existing groups in your Address Book if you selected Groups as the source data for the bulk key creation Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 209 Advanced features To view existing groups in your Address Book if you selected Groups 1 Press the Up Down navigation key to highlight the source data group for the bulk key creation Select 2 Choose one of the following e Press the Select context sensitive soft key to begin the bulk key creation process for the selected Back group e Press the Back context sensitive soft key to dismiss the screen and return to the screen where you can select the source data for bulk key creation Note After you select from one of your existing groups the bulk creation of the keys happens automatically View the existing groups you have in your Address Book To view the existing groups you have in your Address Book 1 When the IP Deskphone is in the idle mode press the Directory fixed key to access your Address Book
96. e Program at all For example if a patent license would not permit royalty free redistribution of the Program by all those who receive copies directly or indirectly through you then the only way you could satisfy both it and this License would be to refrain entirely from distribution of the Program If any portion of this section is held invalid or unenforceable under any particular circumstance the balance of the section is intended to apply and the section as a whole is intended to apply in other circumstances It is not the purpose of this section to induce you to infringe any patents or other property right claims or to contest validity of any such claims this section has the sole purpose of protecting the integrity of the free software distribution system which is implemented by public license practices Many people have made generous contributions to the wide range of software distributed through that system in reliance on consistent application of that system it is up to the author donor to decide if he or she is willing to distribute software through any other system and a licensee cannot impose that choice This section is intended to make thoroughly clear what is believed to be a consequence of the rest of this License 8 If the distribution and or use of the Program is restricted in certain countries either by patents or by copyrighted interfaces the original copyright holder who places the Program under this License may add an explicit geog
97. e Select soft key e Use the navigation key to scroll through the menu to highlight the item you want to select and then press the Select soft key Table 5 Navigation keys and functions Key Function Navigation Key Cluster Press the Left or Right arrows on the Navigation Key Cluster to scroll long lines of text when you view caller ID x Note The IP Deskphone automatically scrolls long lines of text from right to left for entries such as in your address book or your Call Inbox When your Search Method is set to Index Search you can increase the speed of the scrolling by repeatedly pressing the right navigation key or decrease the Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 31 Introduction to the Avaya 1220 IP Deskphone Key Function scrolling speed by repeatedly pressing the left navigation key e change the slide adjustment from left to right when you adjust such things as contrast or volume Navigation Key Cluster Press the right side of the Navigation Key Cluster to e Create a space when you enter and edit text e View the details of the selected call log entry in the Inbox Navigation Key Cluster Press the left side of the Navigation Key Cluster to e Move cursor to the left when you enter and edit text e Leave the Detail view of the Inbox and return to the main Inbox Operates like the Back soft key Press the up or down a
98. e To view details of the selected call press the Right navigation key See Viewing the details of a call in the Call Outbox 1200 on page 113 e To leave the detail view and return to the main inbox screen press the Left navigation key 4 Press the Delete context sensitive soft key to delete the highlighted call For more information see Deleting calls from your Call Outbox 1200 on page 112 5 Press the Exit context sensitive soft key to return to the idle screen Related topics Initiating a call from the Call Outbox on page 112 Deleting calls from your Call Outbox on page 112 Viewing the details of a call in the Call Outbox on page 113 Initiating a call from the Call Outbox Note If your service provider requires that a Directory Number DN be used to initiate a call the Call Outbox entry must have a DN to initiate a call To initiate a call from the Call Outbox 1 Press the Redial fixed key 2 Press the Up Down navigation key to highlight a call from the list of calls in your Call Outbox 3 To view details of the selected call press the Right navigation key See Viewing the details of a call in the Call Outbox 1200 on page 113 4 You can initiate a call from the highlighted call of the Call Outbox list or from the details of a caller screen by doing one of the following e Lift the handset e Press the Headset fixed key e Press the Handsfree fixed key 5 Press the Call co
99. e account is accessed only if it is available otherwise the local address book is used The network based address book of secondary users can only be accessed in Selection mode You cannot modify the address book of a secondary account on the IP Deskphone However modifications made remotely to the address book such as using a different client or the Personal Agent are reflected on the IP Deskphone The local address book is shared by all accounts that do not have a network based address book You can modify the local address book only if the primary account has no network based address book Changes to the network based address book of the primary account are not reflected in the local address book The Friends view always accesses and modifies the address book of the primary account local or network based There is no selection mode for the Friends view You can only monitor and view the presence information of Friends of the primary account in Friends view User status This section describes the features associated with the User status Related topics Do Not Disturb on page 187 Call Forwarding on page 188 Presence on page 189 Do Not Disturb Selecting the Do Not Disturb command from the Services menu prompts you to specify which account should be placed in DND mode The option all allows you to place all accounts in DND mode Selecting an option requests you to confirm the operation before proceeding The option all is
100. e hypothetical commands show w and show c should show the appropriate parts of the General Public License Of course the commands you use may be called something other than show w and show c they could even be mouse clicks or menu items whatever suits your program You should also get your employer if you work as a programmer or your school if any to sign a copyright disclaimer for the program if necessary Here is a sample alter the names Yoyodyne Inc hereby disclaims all copyright interest in the program Gnomovision which makes passes at compilers written by James Hacker signature of Ty Coon 1 April 1989 Ty Coon President of Vice This General Public License does not permit incorporating your program into proprietary programs If your program is a subroutine library you may consider it more useful to permit linking proprietary applications with the library If this is what you want to do use the GNU Lesser General Public License instead of this License END OF TERMS AND CONDITIONS Zlib The following component is licensed under zlib license Zlib 1 2 1 Zlib License zlib h interface of the zlib general purpose compression library version 1 2 4 March 14th 2010 Copyright C 1995 2010 Jean loup Gailly and Mark This software is provided as is without any express or implied warranty In no event will the authors be held liable for any damages arising from the use of this software Permission
101. e of the following e Press the Finish soft key to select the Presence detail and finish the procedure e Press the Back soft key to return to the previous step 156 Avaya 1220 IP Deskphone with SIP Software User Guide Comments infodev avaya com November 2013 Feature keys Remove a programmed feature key You can remove a feature key by using one of the following methods e Edit context sensitive soft keys See To remove a feature key using the Edit context sensitive soft key on page 157 e Bulk context sensitive soft keys See Remove all programmed feature keys by using the Bulk context sensitive soft key on page 159 To remove a feature key using the Edit context sensitive soft key Prefs 1 Press the Prefs soft key select Feature Options and select Feature Keys from the menu The Program Key screen opens as shown in Feature keys on page 146 2 To select a feature key to remove do one of the following e Press the Up Down navigation key to scroll through the feature keys to highlight one to remove and press Edit the Edit context sensitive soft key e Press the feature key that you want to remove and then press the Edit context sensitive soft key e Use the dialpad to select the Feature key that you want to view and then press the Edit context sensitive soft key The Program Key screen opens as shown in Figure 31 Edit feature key screen on page 150 Back 3 Choose one of
102. ects to have ready to use when you initiate a phone call The number of Call Subjects that are stored on the IP Deskphone depends on how the IP 74 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Managing Call Subjects Deskphone was initially configured You can modify delete and add Call Subjects while the IP Deskphone is in the idle state Adding a Call Subject You can add a Call Subject while the IP Deskphones is idle To add a Call Subject while the IP Deskphone is idle Prefs 1 Press the Prefs context sensitive soft key select Feature Options and then select Call Subject from the menu 2 Press the Add context sensitive soft key to create new Call Subject Note If the Call Subject list is full then the option to add anew Call Subject is not available In this situation you need to delete a Call Subject before you can add the new Call Subject Add 1 ane oe 3 Press the abc 123 context sensitive soft key to toggle between alphabetic and numeric characters 4 Use the dialpad to enter the new Call Subject 4em gm go PORS Tuy WXYZ 7 8 9 Save 5 Choose one of the following e Press the Save context sensitive soft key to add the new Call Subject Back e Press the Back context sensitive soft key to return to the previous menu without adding a new Call Deleting a Call Subject You can delete a Call Subject while the IP Deskphone is id
103. ed form of the work for making modifications to it For an executable work complete source code means all the source code for all modules it contains plus any associated interface definition files plus the scripts used to control compilation and installation of the executable However as a special exception the source code distributed need not include anything that is normally distributed in either source or binary form with the major components compiler kernel and so on of the operating system on which the executable runs unless that component itself accompanies the executable If distribution of executable or object code is made by offering access to copy from a designated place then offering equivalent access to copy the source code from the same place counts as distribution of the source code even though third parties are not compelled to copy the source along with the object code 4 You may not copy modify sublicense or distribute the Program except as expressly provided under this License Any attempt otherwise to copy modify sublicense or distribute the Program is void and will automatically terminate your rights under this License However parties who have received copies or rights from you under this License will not have their licenses terminated so long as such parties remain in full compliance 5 You are not required to accept this License since you have not signed it However nothing else grants you permission to modify
104. ee User status on page 187 By default you can press a Speed Dial programmed key to initiate a call using the primary account If a line key is pressed to obtain a dialing prompt and then a speed dial key is pressed the account of the line key is used When accounts are registered on different domains you can only program and use speed dial keys with targets that are reachable on the domain of the secondary account It is possible to program and use speed dial keys with targets that are only reachable on the domain of a secondary account The Speed Dial keys always uses the primary account to determine the presence state of the target Instant Message keys always use the primary account because IM support is disabled for secondary accounts Related topics Inbox log and IM log on page 186 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 185 Multiuser Inbox log and IM log There is a single Inbox and a single Instant Message log for each profile The detailed view of the call log entry indicates the local account associated to each entry that is the source of outgoing calls and the target of received calls The following figure shows an example of the Inbox in Call Details view From Remote User E remote 1 domain com 01 14 08 01 20 PM To usert domain com Figure 40 Inbox Call Details view Call logs and IM logs provide many ways of initiating a call to the address identified by the selected e
105. eeeeees 175 Initiating a call from an Instant Message 05 121 Initiating a call from the Call Outbox ee 112 Initiating a call using the active call context sensitive soft KEY MENU miinaan mi caeceeereeriaatanses 123 Instant Message Inbox OUutbox c cceeeeeeteeeeee 119 Instant Message COMPOSING cccceeeeeeeeeeeeeee 117 Instant Message deleting cccccceeeeeeeeeseeeeees 122 Instant Message initiating a call from 124 Instant Message replying to assesseer 120 Instant Message viewing the content of 120 Instant Messages ACCESSING 0cseceeeeeeeeeeees 119 Instant Messages multiuser c ceeeeeeetteeeeeee 183 Instant Messaging seeesseeeeesseerrrssrerrrssrerrrssreeens 115 Instant Messaging pop ups configuring 0 116 Instant Messaging configuring cee eeeteeeeeetees 115 intercom calls receiving ccceeeeeeeeeeeeeeeeeesenteees 87 IP Deskphone information viewing 2 0000 193 November 2013 K Key press behavior 00 0 ccceceeeeeeeeeceeeeeecaeeeeeeeeeteeeeeees 21 L LING Key seececticniterioniacaacececnagteaetavs aeaeasaede derderees E tiene 21 Line keys multiuser 0 2 2 0 eee eee eeeeeeeeeeeeeeeeeeeeeeeeees 179 Location information ccccccceeeeeseeeeeeeceaneeeeeeeeeees 56 Logging off from the IP Deskphone n se 54 Logging out multius
106. een alpha and numeric input mode Subjec Press the Subjec context sensitive soft key to configure a subject line to your outgoing call before pressing the Send context sensitive soft key Exit Press the Exit context sensitive soft key to clear the user input and return to the initial idle screen that displays the following context sensitive soft keys Redial abc Msgs More Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 27 Introduction to the Avaya 1220 IP Deskphone In call context sensitive soft keys When a call is active use the context sensitive soft keys to access the menu items shown in the following table Figure 4 In call context sensitive soft keys Table 4 Menu items accessed during an in call session through context sensitive soft keys Item Function Conf Press the Conf context sensitive soft key to obtain a dial tone to place another call during an active call or to make a conference call The Conf context sensitive soft key behaves like the NewCall context sensitive soft key Trnsfer Press the Trnsfer context sensitive soft key to transfer the current call to another location or to another contact Audio Press the Audio soft key to as 1 Change Audio Codec e G722 wideband codec e PCMU standard u law e G729 729 codec e PCMA standard a law 2 Monitor Audio Quality used to view details about the audio quality of an
107. elated topics Primary account logout on page 177 Secondary account logout on page 178 Primary account logout Logging out of the primary account causes all other accounts to log out automatically and the IP Deskphone to display the login screen The secondary accounts are logged back in automatically when a new primary account is registered or the same primary account is re registered If the IP Deskphone is restarted after logging out of the primary account it returns to the login screen Logging in a new primary account leads to automatic login of secondary accounts The list of programmed feature keys is part of the IP Deskphone profile As a result logging out of one primary account and logging in on a different account could change the set of feature keys If a secondary account was assigned to a key that is also in the set of feature keys the Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 177 Multiuser secondary account takes precedence it is logged in and the feature key acts as a Line key If the account is logged out manually the programmed feature key becomes available Secondary account logout You can log out of a secondary account by selecting the secondary account in the Logout Select User screen This causes the secondary account to be removed from the autologin list If you restart the IP Deskphone the secondary account is not logged back in Server failover If the connection to
108. er cece etter ee rererere 177 logout secondary ACCOUNT eeeeeeeeeeeeeeeeeetees 178 M Making a call sessin a 69 Making a call using off hook dialing 0aaeeeeeeeee 69 Making a call multiuser 0 cccceeseeeteeeeeseeeeees 181 Making a new call cccececceeeeeeeeeeeteeeseenneaeeees 123 Managing Call Decline Reasons n 83 Managing calls in the Call Outbox while not on a call 111 Menu features multiuser cece cece eseeeeeeeee eee eees 183 Message Waiting Indicator 0 eceeeeeeetteeeeeenees 221 MMNSSEO CAllS est vecavengesciavsiecuveriesaes ss sadvvecienaeiseeratanes 104 Modifying settings multiuser 0 ceeeeeeeeeee 184 Multiple Appearance Directory Number 2 00 169 Multiple calls ON Hold ccccecsesesesseeseeeeeseeeeeeees 125 Maliuse anena a 175 Multiuser account selection 0 0 0 cee cccceee ee eeeeeeeeeees 191 Multiuser additional logins cceeeeeeeeeteeees 176 Multiuser Address DOOKS cccccsseceeceeeeeeneeeeeeeees 186 Multiuser automatic login csceeeeeeeeeeeeeeeee 176 Multiuser being in a Call 0 cceceeeeeeeeeseeteeeeeees 182 Multiuser cable unplugged ccceceeeeeeeeeeees 178 Multiuser Call Forwarding cccceeeeeeeeteeeees 188 Multiuser Do Not Disturb cccccccceeeeeseeeeeeeeeeees 187 Multiuser IM Settings
109. eration If you select a single account then the current state of the account is displayed and you are prompted whether it should be changed You are then prompted to enter the new presence state The new presence state is applied after it is confirmed If the option is selected no current state is displayed and you are immediately prompted to select the new state The new state is then applied to all registered accounts When using a programmed Presence feature key the account that is impacted by the Presence feature key is determined after the feature key is configured After a single account Presence programmed key is pressed e If the account is already configured to the programmed presence state then the account is configured back to the Connected presence state e If not the account is configured to the programmed presence state After the all accounts Presence programmed key is pressed e Ifall accounts are already configured to the programmed presence state then all accounts are configured to the Connected state e If not all accounts are configured to the programmed presence state Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 189 Multiuser As with Call Forwarding keys this allows Presence keys to be used as toggles However the presence states are not entirely under your control Some states are applied automatically for example On The Phone All states are applied by sending a message to
110. eriod context sensitive soft key to toggle the logon duration entries between hours or days 3 Do one of the following gue gue e Use the dialpad to enter the number of hours or days ai ea you want to remain logged on and press the Next context sensitive soft key gm gmn e Press the Back context sensitive soft key to return to the permanent logon screen e Press the Cancel context sensitive soft key to return to the first logon screen 50 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Timed logoff Cancel Logging on multiple user accounts The Avaya 1220 IP Deskphone has a multiuser feature that allows multiple SIP user accounts to be active on the IP Deskphone at the same time For more information about logging on multiple users see Multiuser on page 175 Timed logoff When you determine a logon time other than permanent the IP Deskphone reminds you of your expiry time Timed logoff while IP Deskphone is idle When the login time expires and the IP Deskphone is idle not on a call you can do one of the following at the prompt e Press the Yes context sensitive soft key to log off immediately e Press the No context sensitive soft key to switch to Permanent logon e Press the Quit or Release Goodbye key to logout immediately If you do not respond the prompt times out in 45 seconds and the IP Deskphone logs off If you answer a call during the logout p
111. esence state selection Adding a new Presence state message To add a new Presence state message Presnce More Change ae oe gae gure gry genre 1 Press the Presnce context sensitive soft key press the More context sensitive soft key until Presnce appears 2 Press the Change context sensitive soft key 3 Select Connected or Unavailable from the menu 4 Press the Add context sensitive soft key 5 Press the abc 123 context sensitive soft key to toggle between alphabetic and numeric characters 6 Use the dialpad to enter a new Presence state message Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 167 Additional features Ok 7 Choose one of the following e Press the Ok context sensitive soft key to confirm the entry and complete the procedure Back e Press the Back context sensitive soft key to return to the previous step Configuring Privacy settings You can restrict caller information coming to the IP Deskphone or caller information leaving the IP Deskphone You can restrict the name SIP address or both from appearing on the screen Incoming call privacy You can restrict the information for incoming calls to your IP Deskphone by configuring the Incoming Call Privacy setting To configure Incoming Call Privacy Prefs 1 Press the Prefs context sensitive soft key select Misc Options and then Incoming Privacy from the menu 2 Press the Up D
112. esha EEE T A 96 Using the Search feature in the Address BOOK eseccseerrsrennsesrreeerrrrrnaeennnesrnnnnnntrraaaaarnnnaaaeennneanan 97 Using the Search featurE siiiisarsnisidrnir da eneun soe na nenna oa 97 Jomo Loca aE e ERE ner te ene Pree oper Piney ot retary e reg tere or epee career at 98 Using Global SearCh cscs eaes iia E E E a 99 6 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 Chapter 10 Call MBOX issirnisrnirssosnisserssnrnke isini asnan 101 Accessni Me CA NOK ica ce eNA AENA EAO 101 Managing calls in ihe Call Inbox while not ona Call oruncsnnnirnnana naa TO Viewing the details ot a callin the Cal MDK ai wsnswisds ini ene as manana rae 104 Managing missad caiara deea aa DOM Missed Calle NounCaNO i ansasen E EEE A 105 Wave ws adal rom Me rs ils yO ssiri aaraa aa EA a AAAA AE a yr Try eer 107 Deleting calls im your Call WOOK i sisccssiessesercsarcccenrectiicneaueisiacd E E E E 108 Accessing the calls in your Call Inbox during a call EL SEE PESEE AAE EIET thee E TAE ETAT 109 Chapter 11 Call OutiGk ncn ean 111 Pehcece ils Bl nape M e Ls Serene epr ent event are Omer Ta E aa eur err Tone rr ca Dyr ent 111 Managing calls inthe Call Outbox while noton a Gall cscccsiinieoamni emai eens 111 Mitiana acallfrom me AU a ceca seer teerrresss nis aN NAE 112 Deleting cal Tom your cal SMO rrinin E EE 112 Viewing the details of a call in the Call Outbox PERII EA IA OIE I RT Pre T rr 113 Accessing the calls in
113. ess the Call context sensitive soft key Deleting calls in your Call Inbox When you delete calls from the Call Inbox both missed calls and answered calls are deleted When you view the missed calls and select Delete only the missed calls are deleted To delete calls from your Call Inbox 1 Press the Up Down navigation key to highlight a call from the list of calls in your Call Inbox Delete 2 Press the Delete context sensitive soft key Yes 3 Select one of the following context sensitive soft keys e Press the Yes context sensitive soft key to delete the highlighted call 108 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Accessing the calls in your Call Inbox during a call AllUsr e Press the AllUsr context sensitive soft key to delete all the calls from the selected caller All e Press the All context sensitive soft key to clear all calls from the Call Inbox No e Press the No context sensitive soft key to return to the Inbox Accessing the calls in your Call Inbox during a call You can access the calls in your Call Inbox while you are in an active call To access the calls in your Call Inbox during a call 1 Press the Up Down navigation key to highlight a call from the list of calls in your Call Inbox Select 2 Choose one of the following e Press the Select context sensitive soft key to initiate a call to the highlighted caller Back No
114. essage Waiting Incoming Call indicator LED at the top center of the IP Deskphone flashes Also if configured this indicator glows when the ringer sounds Line keys or speed dial keys are located on either side of the display area and are labeled on the LCD display You can program these keys as either line or speed dial keys for one touch dialing These keys select which line is in use when the IP Deskphone is active and also act as status monitoring keys when a number is set as a speed dial Note There are four line keys in the Avaya 1220 IP Deskphone Context sensitive soft keys are located below the display area The LCD label above each key changes based on the active feature Press the Copy key to copy contact information from one source such as the Address Book to a destination such as a feature key Press the Services key and then use the navigation keys to access the following items 1 Search search in the local directory personal Address Book and the global directory network Address Book for names and telephone numbers 2 Login log in to your IP Deskphone only when the call server supports multiple user logins 3 Logout log out of your IP Deskphone 4 Check For Updates check for the latest software and configuration update for the IP Deskphone 5 Retrieve Parked Call This feature is not available on all call servers 6 Reset Phone reset your IP Deskphone 7 File Manager manage
115. ey select Feature Options and select Feature Keys from the menu 2 Press the Bulk context sensitive soft key 3 Press the Up Down navigation key to highlight the 2 Feature key removal menu item and press the Select context sensitive soft 4 Press the All context sensitive soft key to remove all the programmed feature keys 5 Choose one of the following e Press the Yes context sensitive soft key to confirm the removal of all the feature keys e Press the No context sensitive soft key to return to the previous screen without removing the feature keys Remove individual programmed feature keys by using the Bulk context sensitive soft key 1 Choose one of the following e Press the Bulk context sensitive soft key e Press the Back context sensitive soft key to return to the previous step November 2013 159 Additional features 2 Press the Up Down navigation key to highlight 2 Feature key removal and press the Select context sensitive soft The Program Key screen opens listing all the feature keys See Feature key screen on page 147 Select 3 To select a single feature key to remove do one of the following e Press the Up Down navigation key to scroll through the feature keys to highlight one and press the Remove context sensitive soft key Remove e Press the Feature key that you want to remove and then press the Remove context sensitive soft key e Use the dialpad to select the Feature k
116. ey that you want to view and then press the Remove context sensitive soft key OR gal ga Press the Back context sensitive soft key to return to the previous menu ae oe 8 Tuy gue Yz Creating a feature key using the Copy key You can create a feature key for Speed Dial Call Forward or Send IM by pressing the Copy fixed key when you are viewing any of the following e a highlighted entry in an Address Book list e a highlighted entry of your Call Inbox To designate a feature key by using the Copy key 1 Open your Address Book or Call Inbox Highlight the Qe entry you want to use for the feature key and then press the Copy fixed key 160 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Select ae gee qam Bent gene rans gm gunz Next Back Feature keys 2 Press the Up Down navigation key to highlight Speed Dial Call Forward or Send IM from the menu x Note Presence and Do Not Disturb are not programmable by using the Copy key 3 Press the Select soft key 4 Choose one of the following e Press the Up Down navigation key to highlight the feature key to which to copy the information to and press Set e Press the Feature key that you want to use for the service selected 5 Use the dialpad to enter the label for the feature key 6 Press the Next soft key to continue Continue to input information based on the selected service
117. eyholes on the back of the it You do not need the foot stand for wall mounted applications 1 Remove the foot stand if already attached 2 Ensure all cables are properly routed and the Avaya 1220 IP Deskphone is functioning 3 Make small marks on the wall where you want to align each keyhole slot 4 Insert the screws not provided so that they protrude slightly from the wall 5 Align the keyholes on the back of the Avaya 1220 IP Deskphone with the screws in the wall 6 Slide the Avaya 1220 IP Deskphone onto the screws to secure it in position Entering text You use can use combinations of the letters and numbers on the dialpad of your IP Deskphone to for example spell names or words in Instant Messages IMs enter SIP addresses create Address Book entries and to designate feature key labels To make a call you can dial an alphanumeric SIP address for example jdoe2 domain com You can enter and edit text on your Avaya 1220 IP Deskphone using the methods that follow x Note Some service providers support only the use of a Directory Number DN such as 555 5555 to initiate a call to another IP Deskphone Contact your system administrator or service provider to determine if alphanumeric dialing is supported Alphanumeric dialing consists of string of text that contain letters and numbers that make up for example a SIP address Using the dialpad You use can use combinations of the letters and numbers on the d
118. f you are in the process of making an outgoing call and a page call comes in the IP Deskphone ends the outgoing call and auto answers the page call Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 87 Receiving a call 88 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Chapter 9 The Address Book The Address Book is a personal directory of contacts from which you can make a phone call or send an Instant Message IM You can access the Address Book while on a call and start a new call from the highlighted contact You can use the Address Book for the following e Viewing the Address Book on page 89 e Initiating a call from the Address Book on page 90 e Adding a contact to your Address Book on page 91 e Editing a contact in your Address Book on page 92 e Copying information to the Address Book on page 94 e Searching for a contact in the Address Book on page 96 Viewing the Address Book To access the Address Book press the Directory fixed key or press the View context sensitive soft key and then select Address Book from the menu The following figure shows the main Address Book screen Figure 15 The Address Book To view information about a contact use the navigation button to highlight a name and then press the View context sensitive soft key The name SIP address organization name organization code location and designation of contact as F
119. ferenced within this site or documentation provided by Avaya Avaya is not responsible for the accuracy of any information statement or content provided on these sites and does not necessarily endorse the products services or information described or offered within them Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages Warranty Avaya provides a limited warranty on its hardware and Software Product s Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this Product while under warranty is available to Avaya customers and other parties through the Avaya Support website http support avaya com Please note that if you acquired the Product s from an authorized Avaya Channel Partner outside of the United States and Canada the warranty is provided to you by said Avaya Channel Partner and not by Avaya Software means computer programs in object code provided by Avaya or an Avaya Channel Partner whether as stand alone products or pre installed on hardware products and any upgrades updates bug fixes or modified versions Licenses THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE HTTP SUPPORT AVAYA COM LICENSEINFO ARE APPLICABLE TO ANYONE WHO DOWNLOADS USES AND OR INSTALLS AVAYA SOFTWARE PURCHASED FROM AVAYA INC
120. fs 1 Press the Prefs context sensitive soft key select Feature Options and then choose Call Decline Reasons from the menu 2 Press the Add context sensitive soft key to adda new Call Decline Reason to the list of available Call Decline Reasons 3 Use the dialpad to enter the new Call Decline one or Reason for the contact ge gro 8 Tuy gwx Yz Save 4 Choose one of the following e Press the Save context sensitive soft key to save the new Call Decline Reason Back e Press the Back context sensitive soft key to return to the previous menu without saving the new Call Decline Reason Note The IP Deskphone saves the new Call Decline Reason to the list of Call Decline Reasons for later use Delete a Call Decline Reason To delete a Call Decline Reason 1 Press the Up Down navigation key to scroll through and highlight the Call Decline Reason to delete 84 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Delete Ok Back Managing Call Decline Reasons 2 Press the Delete context sensitive soft key to delete the selected Call Decline Reason A confirmation screen appears with the question Delete Decline Reason 3 Choose one of the following e Press the Ok context sensitive soft key to confirm the deletion of the Call Decline Reason e Press the Back context sensitive soft key to return to the previous menu without deletin
121. ft key to keep the existing configurations and return to the Preferences menu Selecting the date and time format Several date and time formats are available Formats are based on the 12 hour and 24 hour clocks To select a date format Prefs Change 1 Press the Prefs context sensitive soft key select Misc Options and then select Time 2 Press the Change context sensitive soft key 3 Press the Up Down navigation key to highlight Date Format in the menu Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 65 Configuring the Avaya 1220 IP Deskphone Change 4 Press the Change context sensitive soft key to change the Date Format 5 Press the Up Down navigation key to scroll and highlight either a month day MM DD or a day month DD MM format Select 6 Choose one of the following e Press the Select context sensitive soft key to save the format and return to the Time Format menu Back e Press the Back context sensitive soft key to keep the existing configurations and return to the Time Format menu To select a time zone Prefs 1 Press the Prefs context sensitive soft key select Misc Options and then select Time Change 2 Press the Change context sensitive soft key 3 Press the Up Down navigation key to highlight Timezone in the menu Change 4 Press the Change context sensitive soft key to change the Date Format 5 Press the Up Down navigation key to
122. g the Call Decline Reason Edit a Call Decline Reason To edit a Call Decline Reason an goer gon grt go grons gm Queene Save Back Avaya 1220 IP Deskphone with SIP Software User Guide 1 Press the Up Down navigation key to scroll through and highlight the Call Decline Reason to edit 2 Press the Edit context sensitive soft key to edit the selected Call Decline Reason 3 Press the abc 123 context sensitive soft key to toggle between alphabetic and numeric characters 4 Use the dialpad to edit the Call Decline Reason 5 Choose one of the following e Press the Save context sensitive soft key to confirm the changes e Press the Back context sensitive soft key to return to the previous menu without editing the Call Decline Reason November 2013 85 Receiving a call Ignoring an incoming call You can terminate an incoming call alert without answering the call or sending a Decline Call reason by pressing the Ignore context sensitive soft key or by pressing the Goodbye fixed key The caller continues to hear the ringing tone but is unaware that you are ignoring the call You can configure the Call Ignore feature to either Local or Network When Call Ignore is configured to Local only that IP Deskphone is affected and it stops ringing when you press the Ignore context sensitive soft key When Call Ignore is configured to Network and you press the Ignore context sensitive soft key the IP Deskp
123. h SIP Software User Guide November 2013 139 While on an active call 140 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Chapter 14 Additional features You can use the following additional features e Using the Friends feature on page 141 e Feature keys on page 146 e Using Call Forward on page 162 e Configuring Do Not Disturb on page 164 e Configuring a Presence state on page 165 e Configuring Privacy settings on page 168 Using the Friends feature You can designate a contact you have frequent interaction with as a friend Access your friends list in the Address Book to e Check the presence status of a friend e Initiate a call to a friend e Send an IM to a friend e Edit the information about a friend Figure 27 Presence status of a friend Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 141 Additional features Accessing your Friends list To check the online status of a friend on your list Status All Edit Exit Filter Select Status Call 142 Avaya 1220 IP Deskphone with SIP Software User Guide Comments infodev avaya com 1 Choose one of the following e Press the Directory fixed key e Press the Filter context sensitive soft key and select Friends from the menu e Press the Select context sensitive key 2 Do one of the following e Press the Status context sensitive soft key to view the current presence sta
124. he Address Book to call 90 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Adding a contact to your Address Book 2 Press the Up Down navigation key to highlight a contact on the list View 3 Press the View context sensitive soft key to make a call to the contact Call 4 Choose one of the following e Press the Call context sensitive soft key to make a call to the contact Back p e Press the Back context sensitive soft key to return to the off hook screen Adding a contact to your Address Book You can add a new contact to the Address Book of the Avaya 1220 IP Deskphone To add a contact to your Address Book 1 Choose one of the following e Press the Directory fixed key View e Press the View soft key select Address Book from the menu and then press the Add soft key 2 Press the abc 123 soft key to toggle between alphabetic and numeric characters i J Vya 3 Choose one of the following e Use the dialpad to enter a name for the new contact a a o and press the Next soft key to continue Frans grv gwen e Press the Back soft key to return to the previous menu Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 91 The Address Book ae goer ext gun gm gunz 0 Yes No Back Yes No Back Ok 4 Use the dialpad to enter information for each of the following fields Press the Next soft key after each
125. he Back context sensitive soft key to return to the previous menu To remove a contact from the Friends list press the Delete context sensitive soft key This completely removes the contact from your personal Address Book November 2013 a goer Bent geno gr greene Next Back Yes Select No Back qa x Filter Friends Select Avaya 1220 IP Deskphone with SIP Software User Guide Using the Friends feature 6 Use the dialpad to enter the new address for the contact 7 Choose one of the following e Press the Next context sensitive soft key to complete the process e Press the Back context sensitive soft key to return to the previous menu 8 Choose one of the following e Press the Yes context sensitive soft key select the group and press the Select context sensitive soft key to add contact to the group e Press the No context sensitive soft key to return to the previous menu without adding contact to the group e Press the Back context sensitive soft key to return to the previous menu 9 Press the Ok contact sensitive key to return to the Friends list To delete a contact from your Friends list 1 Choose one of the following e Press the Directory fixed key e Press the Filter context sensitive soft key and select Friends from the menu e Press the Select context sensitive soft key while viewing the Address Book November 2013 145 Additional features
126. he call choose one of the following e Replace the handset into the cradle e Press the Goodbye key Using handsfree calling While on an active call you can switch between the handset headset and handsfree mode To end a handsfree call Press the Goodbye key To mute a handsfree call 1 Press the Mute key The LED indicator lights 2 Press the Mute key again to return to a two way handsfree conversation Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 71 Making a call To switch from the handsfree to handset mode Lift the handset To switch from the handset mode to handsfree mode 1 Press the Handsfree key l lt The LED indicator lights with a solid red light 2 Replace the handset To use a headset 1 Connect the headset to the headset jack 2 Press the Headset key The LED indicator lights 3 Press the Goodbye key or press the button on the wireless headset if equipped to release a call J a To switch from handsfree to headset Press the Headset key i l The LED indicator lights Using Call Subjects You have the option of sending a Call Subject when you initiate a call to a contact Use this feature to indicate to the contact the reason for the call The IP Deskphone contact displays a message such as Weekly report call or Daily status when they receive the call You can select a subject from a list you create For more informati
127. he top button to increase the volume and press the bottom button to decrease the volume Press the Mute key to listen to the call without transmitting Press the Mute key again to return to two way conversation The Mute key applies to handsfree handset and headset microphones Note When you enable mute a red LED on the Mute key remains lit November 2013 Avaya 1220 IP Deskphone controls Key Function Handsfree Press the Handsfree key to activate the built in speaker and microphone of the Avaya 1220 IP l lt Deskphone Note The Handsfree LED indicator on the Handsfree key lights to indicate when handsfree is active Use the Enter key at the center of the Navigation Key Cluster to select menu items or to confirm changes Note The Enter key has the same function as the context sensitive soft keys Select and Set Goodbye Press the Goodbye Release key to terminate an active call When multiple calls are active press the Goodbye Release key to end the highlighted call Use the Goodbye Release to close menu navigation or cancel user tasks Headset Press the Headset key to answer a call using the headset or to switch a call from the handset or handsfree to the headset Note The Headset LED indicator on the Headset key lights to indicate that the headset is in use Press the Hold key to put an active call on hold Press the Hold fixed key to return to a call on hold You can have several calls in a ho
128. her caller 1 Press the Up Down navigation key to highlight one of the calls Join 2 Press the Join context sensitive soft key and select Conference from the menu The calls are joined together as a conference call on the call server When you receive a new call while on a conference call you can answer ignore decline or forward the call as you would any call You can also initiate a new call while on a conference call in the normal way and return to the conference call after you complete the call The conference call continues while you are on the other call Note If you press the Goodbye key or select Release from the Action menu while on the conference call you leave the conference call The conference call continues with the other callers To join a call to an existing conference call 1 Press the Up Down navigation key to highlight the call you want to join to the conference Join 2 Press the Join context sensitive soft key to join the S highlighted call to the conference Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 131 While on an active call Ad hoc conferencing when connecting to the Call Server This feature allows you to make ad hoc conference calls when you connect to the Call Server x Note Your system administrator must enable ad hoc conferencing before you connect to the Call Server Press Server settings and then Domain settings to open the Domain screen
129. highlighted by default Activating DND for a specific account automatically causes calls to that account to be rejected with a busy indication however calls to other accounts can be received When DND mode is active for an account the line key of the particular account periodically displays a DND indicator on its label The following scenarios apply to DND Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 187 Multiuser e If you select a single account and the account is already in DND mode then you are asked if you want to disable DND rather than asked if you want to enable DND e If you select a single account and the account has Call Forwarding active then an error message appears indicating that DND cannot be activated e If you select the option all and if at least one account is not in DND mode then the DND mode is activated for all accounts If any account is in Call Forward mode Call Forward is disabled e If you select the option all when all accounts are in DND mode DND mode is deactivated for all accounts When using a programmed DND feature key the account that is impacted by the DND feature key is determined when the feature key is configured When the DND feature key is pressed the DND feature behavior is the same as previously described except no confirmation prompt is displayed The operation is performed immediately and a message indicating what was done is displayed DND mode for each acc
130. hile your IP Deskphone is active all incoming calls are saved in your Call Inbox You can view the following details about each call e Call status Missed Name of the caller e SIP address e Time of the call e Call Subject if the caller sends a Call Subject You can configure the filter on your Call Inbox to display all incoming calls or missed calls You can access your Call Inbox while the IP Deskphone is idle or while you are on a call The following figure shows the Call Inbox while the IP Deskphone is idle Figure 17 Call Inbox while IP Deskphone is idle Accessing the Call Inbox You can access the Call Inbox and initiate a call when the IP Deskphone is Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 101 Call Inbox Idle For more information see Managing calls in the Call Inbox while not on a call on page 102 e Active For more information see Accessing the calls in your Call Inbox during a call on page 109 Managing calls in the Call Inbox while not on a call You can manage calls in the Call Inbox while you are not on a call To manage Calls in the Call Inbox while not on a call 1 Press the Msg Inbox fixed key 2 Press the Up Down navigation key to highlight a call from the list of calls in your Call Inbox x Note You can initiate a call to the highlighted caller For more information see Initiating a call from the Call Inbox on page 107 3 Do one of the fol
131. hone displays the message This feature is disabled Contact your provider Autoprogram feature keys Prefs 1 Press the Prefs context sensitive soft key select Feature Options and select Feature Keys from the menu The Program Key screen opens as shown in Feature key screen on page 147 Bulk 2 Choose one of the following e Press the Bulk context sensitive soft key Back e Press the Back context sensitive soft key to return to the previous step Select 3 Press the Select context sensitive soft key to select menu item 1 Feature key creation 4 Press the Up Down navigation key to highlight one of the following services that you want to autoprogram e 1 Speed Dial 2 Send IM 3 Call Forward Select 4 Choose one of the following 158 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Feature keys Back e Press the Select context sensitive soft key to aes autoprogram the feature keys with the selected service e Press the Back context sensitive soft key to return to the previous step Remove all programmed feature keys by using the Bulk context sensitive soft key To remove all programmed feature keys or an individual programmed feature key by using the Bulk context sensitive soft key Prefs Bulk Select All Yes No Bulk Back Avaya 1220 IP Deskphone with SIP Software User Guide 1 Press the Prefs context sensitive soft k
132. hone stops ringing and a message is sent to the network indicating that you are busy at all SIP IP Deskphones you are logged on to and that server should stop trying to contact you To configure the Ignore feature to Local or Network press the Prefs context sensitive soft key select Feature Options and then select Call Ignore Action from the menu Press the Change context sensitive key to change the Call Ignore setting to either Call Ignore Local or Call Ignore Network Note When you are on active call and you receive an incoming call do not press the Goodbye fixed key to ignore an incoming call If you press the Goodbye fixed key the current call disconnects Press the Ignore context sensitive soft key to ignore the incoming call To ignore an incoming call Prefs 1 Press the Prefs context sensitive soft key select Feature Options and then select Call Ignore Action from the menu Change 2 Press the Change context sensitive key to change the Call Ignore setting to either Call Ignore Local or Call Ignore Network Ignore 3 To terminate an incoming call alert and ignore the incoming call do one of the following e Press the Ignore context sensitive soft key to terminate an incoming call e Press the Goodbye fixed key when you are not on an active call 86 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Receiving intercom calls Receiving intercom calls
133. ialpad of your IP Deskphone to for example spell names or words in Instant Messages IMs enter SIP addresses create Address Book entries and to designate feature key labels To make a call you can dial an alphanumeric SIP address for example jdoe2 domain com or you can dial a Directory Number DN depending on the local system configuration Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 39 Installing the Avaya 1220 IP Deskphone Note Some service providers support only the use of a Directory Number DN such as 555 5555 to initiate a call to another IP Deskphone Contact your system administrator or service provider to determine if alphanumeric dialing is supported Alphanumeric dialing consists of string of text that contain letters and numbers that make up for example a SIP address Entering text using the IP Deskphone dialpad For applications that offer text input when you use the dialpad to enter text the system activates the abc 123 context sensitive soft key You can toggle between numeric and alphabetic input as follows e When the context sensitive soft key label is abc you can enter alphabetic text e When the context sensitive soft key label is 123 you can enter numbers Figure 8 Context sensitive soft key abc 123 For example if you want to enter the lower case letter a press the abc 123 context sensitive soft key to toggle to alphabetic input Then press the number 2 key once If you
134. iate the codec for the current call to use the selected codec e Back Allows you to return to the Audio Codec screen Audio Codec Ordering The Audio Codec Ordering allows you to modify the order of preference of codecs to use during inbound and outbound calls The following context sensitive soft keys are available for the audio codec ordering page e Save to save the current order as the new preferred codec order e MoveUp to move the highlighted codec up in the list e MoveDwn to move the highlighted codec down in the list e Back to return to the Audio Codec screen The Audio Codec Ordering screen allows you to modify the order of preference of the codecs You can reorder the preferences and the changes to the ordering are saved PC Client softphone interworking with the IP Deskphone This feature allows you to access the functionality of the IP Deskphone using a PC Client softphone The Click to Answer function allows you to answer an incoming call to the IP Deskphone by clicking a button on your PC Client running on your PC The call continues as if you answered it using the Answer context sensitive soft key on the IP Deskphone This feature allows you to control a call coming to the IP Deskphone using a softphone client on the PC The call data is actually sent and received by the IP Deskphone This feature does not support the Copy context sensitive soft key Avaya 1220 IP Deskphone with SIP Software User Guide Novembe
135. ified of the incoming call by a message on the telephone display screen and a notifying beep Answering the new call places the active call on hold You can also redirect the new call decline the new call transfer the new call or ignore the new call For more information see Receiving a call on page 79 Placing a call on Hold Use the Hold feature when you are talking to one contact and want to perform another action such as answer a new incoming call transfer a call or initiate a new call You can have a number of calls on hold at the same time To place a call on hold 1 Press the Hold fixed key The LCD on hold icon flashes beside the line on hold 124 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Placing a call on Hold The following figure shows the IP Deskphone display area when a call is placed on hold Figure 20 Call On Hold To retrieve a call on hold o 1 To retrieve a call on hold do one of the following 2 EB Chad e Press the Line feature key beside the flashing LCD indicator OR e Press the Hold fixed key Releasing a call on hold To release end a call on hold you must first retrieve the held call before you can end it 1 Retrieve the call on hold HD Chad e Press the Line feature key beside the flashing LCD indicator OR e Press the Hold fixed key 2 Press the Goodbye fixed key Multiple calls on Hold When you ha
136. ile accounts were logged in then the IP Deskphone assumes that all accounts have lost their connection to the server When you reconnect the cable the IP Deskphone proceeds to re register all accounts starting with the primary account 178 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Upgrade impacts to user profiles Upgrade impacts to user profiles In previous releases of the IP Deskphone software user profiles were associated to user names rather than accounts one user profile could be associated with multiple user names After the IP Deskphone is upgraded to SIP Release 3 x or later software the IP Deskphone may contain user profiles with old user name associations When a primary account with no associated profile is registered the IP Deskphone looks for an old user profile associated with that user name If an old user profile associated with that user name is found the user profile becomes permanently associated with that account and is no longer associated to a list of user names Example An Avaya 1220 IP Deskphone with SIP Software Release 2 x has the following user accounts logged in and logged out user1 domain1 com user2 domain1 com user1 domain2 com A user profile is created for the first account and is reused for the second account The third account reuses the same profile as it has the same user name as the first account The IP Deskphone is upgraded
137. incoming call on page 80 e Decline an incoming call See Declining an incoming call on page 82 e Ignore an incoming call See Ignoring an incoming call on page 86 e Receive an intercom call See Receiving intercom calls on page 87 e Receive paging calls See Receiving paging calls on page 87 Figure 14 Incoming call screen Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 79 Receiving a call Answering an incoming call When you can answer an incoming call you can choose one of four methods To answer an incoming call Answer Choose one of the following e Press the Answer context sensitive soft key that activates a Handsfree call e Lift the handset e Press the Headset fixed key e Press the Handsfree fixed key Redirecting an incoming call When you receive a call you can choose to redirect the call to another destination without answering the call To redirect a call press the Redrct context sensitive soft key To enter a SIP address or phone number where you want the call redirected use one of the following methods e Enter the SIP address or phone number by using the dialpad e Select a contact from the Address Book or Call Inbox To redirect an incoming call by using the dialpad Redrct 1 Press the Redrct context sensitive soft key to redirect an incoming call The LCD screen prompts you to enter an address to which you want the call directed 80 Avaya
138. infodev avaya com Feature keys Figure 30 Feature key details The Program Key screen displays the following e Key programmed feature key number e Label label used for the feature key e Service services programmed to the feature key such as Speed Dial Call Forward Do Not Disturb Send IM Presence e User current user to whom the programmed feature key is associated Address SIP address for the feature key when programmed for Speed Dial Call Forward and Send IM x Note If you to try to view a feature key that is not programmed the IP Deskphone displays the message Program Key Not Available Key is empty Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 149 Additional features To edit a feature key 1 To select a feature key to edit do one of the following e Press the Up Down navigation key to scroll through the feature keys to highlight the one you want to edit and then press the Edit soft key Edit e Press the Feature key that you want to edit and then press the Edit soft key e Use the dialpad to select the Feature key that you want to view and then press the Edit soft key The Program Key screen opens as shown in Figure 31 Edit feature key screen on page 150 Back 2 Press the Back soft key to return to the previous screen The following figure shows the Edit feature key screen Figure 31 Edit feature key screen To modify a
139. ing a ring pattern on page 60 e Adjusting the volume on page 60 e Adjusting the paging ring volume on page 64 e Selecting the date and time format on page 65 Adjusting the display screen contrast Note Adjusting the display screen contrast of the IP Deskphone also adjusts the Expansion Module contrast if you have an Expansion Module connected to your Avaya 1220 IP Deskphone To adjust the display screen contrast Prefs 1 Press the Prefs context sensitive soft key select Display Display Settings and then select Contrast 2 Press the Left Right navigation key to increase or decrease the display contrast level Apply 3 Choose one of the following Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 57 Configuring the Avaya 1220 IP Deskphone or e Press the Apply context sensitive soft key to save Back the changes and return to the Display menu e Press the Back context sensitive soft key to keep the existing configurations and return to the Display menu Creating the idle screen text display You can create a text to display on the screen while the IP Deskphone is idle To create the idle screen display text Prefs 1 Press the Prefs context sensitive soft key select Display and select Idle Screen Text Display 2 Press the abc 123 context sensitive soft key to toggle between alphabetic or numeric input 3 Use the dialpad to enter the display text you want
140. iniaa TOD Multiple Appearance Directory Number IE ETETE TE A E IIT E EE A EN EPER IT A EE E ENT 169 Audio COUBO 8 cccsirrsccectsnsansereneans EE E eatit E E ET EEEE T T ee 170 Audio Codec Selection sa Desc estes waar cl aan ae acts A A NA T ET 171 Audio Codec Ordering std E ENE Matas eae E R asa T er ne 171 PC Client softphone interworking witi the LP ISS AG nanosa siauauresasonss eis mauderaodesasiius 171 Answer Mode Settings Dimhi ee ead ane aoa events ee 172 Putomatic emole SONU PANES vxsiczsscxsssscddeavasontusennnpedayeeasnnntssen xn soutuaann coeds aeavonansaeennsnndacinnsondastennnncays 173 Busy Lamp Field renee E lateness ease sede eae es ee as rennan NEE Chapter 19 MOUS i icocicpeertacein dteetiemaaiernencee maaan een eerie 175 ia TETE 5 ET PAER AAAI EE A A EEA E Sr E ern emer E E ary AE TE I E T ET 175 PROC Riel OGM Dsi E E A T E 176 Sunma GINO a te dled vba Pakeaatanchvedudedieipbhtinistsatasataceuukid tateiglia inital Swinetchslalas 176 LOGI OU sziniedssscsnamtanraenneenanass piieeusiadanecetuigad T solseckssGutsetestganceccesys E E E sete ubannulsentenoulsied 177 Primary account logout rai Sie i ecg E EEA A E AT A A vad 177 Secondary account logout A E EET ere a ee EE cee ere _178 ots ee FSS ce eee ee eee eer nnn ee PoE EME MP EET Ee Tere ET oR UE EE TP Sree Er Terror er ree er en Te rere eT rere es 178 Cable unplugged cceseeee sca decane eee eee Cee rr ttre ere ee n 178 Upgrade Impact
141. ining digits appear as You can press Hide or Unhide to hide or display the pressed keys Note The Transfer to Voice Mail feature is available only when configured by your system administrator Using the Park Call feature You can use the Park Call feature to temporarily park a call to the call server or to a specific user You or another user can retrieve the parked call from another phone Using Park Call does not tie up a line since it is held on the call server Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 137 While on an active call x Note e The Park Call feature is not available for all call servers Contact your system administrator or service provider to determine if this feature is available to you e The behavior of the Park Call feature varies depending on the call server This can affect the information appearing on the IP Deskphone e When you park a call to the server the server returns a retrieval code You must enter the code to retrieve the call from park Using Park Call The IP Deskphone prompts you with Press Park for server or User to park to a User To park a call to the server during a call Action 1 Press the Action context sensitive soft and select Park Call from the menu Park 2 Press the Park context sensitive soft key to park the call to the server To park a call to a specific user User 1 Press the User context sensitive soft key to park the cal
142. initiate the call by pressing a line key then the account associated with that particular line key takes precedence For example pressing Line Key 1 to obtain a dial prompt dialing then pressing Line Key 2 initiates the call using the account associated with Line Key 2 However there are cases where pressing a Line Key does not initiate dialing for example Address Book in Select mode While the outgoing call is ringing the selected account is displayed on screen on a From line Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 181 Multiuser Receiving a call When you receive an incoming call the displayed information shows which account the call is intended to reach The line key of the corresponding account displays an incoming call icon The call can be answered by pressing the Answer context sensitive soft key e taking the handset off hook pressing the headset or handsfree key pressing the appropriate line key of the account Note You cannot use a different account to answer the call If the IP Deskphone receives multiple calls at the same time a list sorted by the most recent incoming call first of all active and incoming calls appears After you select a specific call in the list you can either answer the call or process the call If the calls are for different accounts then the line keys associated with the accounts receiving the incoming calls display an incoming call icon An i
143. is granted to anyone to use this software for any purpose including commercial applications and to alter it and redistribute it freely subject to the following restrictions 228 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Third Party Terms for Avaya 11xx 12xx sw Release 3 0 through 4 0 Aug Nov 2010 1 The origin of this software must not be misrepresented you must not claim that you wrote the original software If you use this software in a product an acknowledgment in the product documentation would be appreciated but is not required 2 Altered source versions must be plainly marked as such and must not be misrepresented as being the original software 3 This notice may not be removed or altered from any source distribution Jean loup Gailly Mark Adler END OF TERMS AND CONDITIONS Libpng The following component is licensed under libpng license Libpng 1 2 37 June 4 2009 Libpng License This copy of the libpng notices is provided for your convenience In case of any discrepancy between this copy and the notices in the file png h that is included in the libpng distribution the latter shall prevail COPYRIGHT NOTICE DISCLAIMER and LICENSE If you modify libpng you may insert additional notices immediately following this sentence libpng versions 1 2 6 August 15 2004 through 1 2 34 December 18 2008 are Copyright c 2004 2006 2008 Glenn Randers Pehrson a
144. issued to reflect changes in global power supply information Standard 02 02 This document is up issued to support SIP Software Release 4 0 to update regulatory information Standard 02 01 This document is up issued to support SIP Software Release 4 0 Standard 01 02 This document is up issued to add the Third Party Terms content Standard 01 01 This document is a new document and is issued to support SIP Software Release 3 2 November 2013 11 Revision history 12 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Chapter 2 Regulatory and safety information This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e I
145. isturb configuring ecceeeeeeeeeees 164 Do Not Disturb disable ccc cccceccceeeeeeeeeeeeeeeeeeees 164 Do Not Disturb enable 2 0 0 0 ceeccceeeeaeeneeeeeeeees 164 Do Not Disturb multiuser cceececceeeeeeeeeeeeeees 187 E Edit a Call Decline Reason cceeccceeeeesesseeeeeaeeaees 85 Edit a contact in Address Book ccccccceeeeeeeeeeeees 92 Edit Domain page cceceeeeeeeeceeeeeeeeeeteeeeteeeeenenes 433 Editing information of a friend cceeeeeeeeees 143 Ending a Call On Hold cceeeeeeeeeeeceeeeeeeteeeeeeeeees 124 Erasing the user data cccceeeeceeeeeeeeeeeeneraeees 196 F Feature key autoprogramming ccceeseeeeeeeeeees 158 Feature key programming cceseeeeeeseeeeeeeenees 148 Feature key remove programmed key n se 157 Feature Keys sec teciis i tiegacceaieeetecaad a A 146 File Manager 2 cccecceceeeeeeeeeeeecceaeeeeeeeeeeeeeseees 217 Friend deleting information ceeeeeeeees 143 Friend editing information cccceceeeeeeeeeeee 143 Friends feature cccccceeeecececeeceeeeeeeeeesanenseeeeeeeeaees 141 Friends list c cccccccccesseceeeceeaeessceeeeeeeeeeeeeeseesenneees 142 240 Avaya 1220 IP Deskphone with SIP Software User Guide G Goodbye Release key sssssseririsrsrrresererresrrinasserene 21 GrOUP SUpport soree 207 Group add a
146. itive soft key there is no prompt for the admin password because you have already entered the admin password to load the Server Settings menu Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 47 Accessing the Avaya 1220 IP Deskphone Selecting a language Your Avaya 1220 IP Deskphone has the capacity to operate using other languages such as French The system administrator can provision the IP Deskphone with up to five languages If the IP Deskphone is provisioned with other languages you can choose an available language during the login process by pressing the Lang context sensitive soft key on the User Login page To change the language Change 1 Choose one of the following e Press the Change context sensitive soft key to change the current language Back e Press the Back context sensitive soft key to keep existing language and return to the User Login screen 2 Press the Up Down navigation key to highlight the new language you want to use Select 3 Choose one of the following e Press the Select context sensitive soft key to change the language to the highlighted language from the list The IP Deskphone returns to the User Login screen and uses the selected language Back e Press the Back context sensitive soft key to keep the existing language and return to the User Login screen Logging on to your Avaya 1220 IP Deskphone You need to log on to your IP Deskphone when you first ins
147. kphone that connects to your Call Inbox When multiple phones are configured with a MADN Single Call Appearance SCA they appear as a single Directory Number DN This is a fixed key used to listen to a call without transmitting These are keys used to scroll through menus and lists that appear on the LCD display screen The term off hook is applied when a the user lifts up the handset b the user presses a line key c the call is automatically answered at the telephone or d a line is automatically selected for an outgoing call This is an active call you park on the server or to another user that can be retrieved from another phone This is a feature that you can use to set a presence state to be displayed to other users This is a fixed key you use to exit an active menu This is a sound indicating that a call you make is ringing at its destination Session Initiation Protocol is an telephony signaling protocol for initiating interactive communication sessions between users This is an IP address that is assigned to a user such as bob ABC123 com that is used to send instant messages IMs and to initiate calls This is a set of four programmed keys directly beneath the display area You use these keys to access and select menu items The key names change depending on the state of the display screen A user defined feature key that you press to dial a pre programmed SIP address or telephone number November 20
148. kphone with SIP Software User Guide Comments infodev avaya com Prefs 1 Press the Prefs soft key select Misc Options and then highlight Search Method from the menu November 2013 Using the Search feature Change 2 Press the Change soft key 3 Press the Up Down navigation key to highlight the Search Method you want to use as the default when you search for a contact e Index Search 1st Character Search Name Search Select 4 Press the Select soft key to select a search method and then return to the previous menu Using the Search feature in the Address Book To search for a contact while accessing your personal Address Book use the dialpad to enter the search information For example e Index Search to search for a contact by using the Index Search method enter the index number When entering an index number larger than 9 you must enter the next digit quickly to move to that item on the list For example if the address you need is item 28 on the list you must enter the digit 8 quickly after entering the digit 2 The found contact is highlighted and then opened e 1st Character Search to search for a contact whose name begins with the letter d using the dialpad press the d 3 key on the dialpad The first entry in the Address Book that begins with the letter d appears e Name Search to search for a specific name in your personal Address Book enter the name by using the dialpad You can ente
149. l context sensitive soft key to dial the last dialed number Note The Redial context sensitive soft key only appears if a number or address was previously entered e Press the Msgs context sensitive soft key and then select Voice Mail from the Messages menu to access your voice mail e Press the Speed dial feature key that you programed to call with a commonly used or important phone number or SIP address O Note You can program a feature key to use as a shortcut to dial a number or a SIP address For more information see Feature keys on page 146 Send 3 Press the Send context sensitive soft key to immediately initiate the call Note The IP Deskphone automatically initiates a call shortly after you enter the SIP address or phone number Making a call using on hook dialing You can make a call by using on hook dialing Enter the SIP address or the phone number before going off hook Note When you use this method you cannot toggle between alphabetic or numeric input 70 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Making a call using on hook dialing To make a call using on hook dialing j J a 1 Dial the number or SIP address gom g go PORS Tuv weve 7 8 9 2 Continue the call by using one of the following methods e Press the line feature key e Press the Headset fixed key e Press the Handsfree fixed key 3 To terminate t
150. l to a User toggle between alphabetic and numeric characters abc 2 Press the abc 123 context sensitive soft key to 3 Use the Dialpad to enter the user name to whom one our you are parking the call gae go 8 Tuy gwx Yz Park 4 You can do one of the following 138 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Using the Park Call feature e Press the Park context sensitive soft key to park the call to the user and return to the previous Clear menu e Press the Clear context sensitive soft key to erase the input field Back rc e Press the Back context sensitive soft key to return to the previous screen Retrieving a Parked Call You must have the retrieval code to retrieve a parked call from the server You can retrieve a parked call while the IP Deskphone is in the idle state or while on a call To retrieve a parked call from the server Serves 1 Press the Serves context sensitive soft key and select Retrieve Parked Call from the menu J Vi 2 Use the Dialpad to enter the retrieval code of the parked call gat gure gry gwm Retrve 3 You can do one of the following e Press the Retrve context sensitive soft key to retrieve the parked call Clear Back e Press the Back context sensitive soft key to return to the previous screen e Press the Clear context sensitive soft key to erase the input field Avaya 1220 IP Deskphone wit
151. lay the Preferences menu The menu items include the following 1 Display use to adjust the display settings of the LCD screen 2 Audio use to adjust tones and volume settings 3 Feature Options use to configure the following e Feature keys Call Decline Reasons e Call Ignore Action e Call Subjects e Call Fwd Notification e Answer Mode Settings appears when the Auto Answer Mode is enabled on the IP Deskphone 4 Language use to change the interface language 5 Misc Options use to access the following options e Alpha Dialing e Search Method e Incoming Privacy Outgoing Privacy Ends Dialing e Hold Mode Private e Time 6 Network use to access the following e Server Settings e Device Settings e Diagnostics e Disable screensaver e Licensing e Lock 7 User Settings use to modify the following e Call Settings e IM Settings 128 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Using 3 way calling e Voice Mail Settings e Change Location More Press the More context sensitive soft key to return to the first menu list of context sensitive soft keys The next available menu list contains the following context sensitive soft keys Join NewCal Audio More To access a call on hold when multiple calls are on hold 1 Press the Up Down navigation key to highlight a call on hold 2 To retrieve the highlighted call on
152. ld state Press the Expand key to access the Instant Messaging Log Use the Dialpad to enter numbers and text To navigate to an item in a menu press the guio corresponding number on the dialpad to activate the item or to continue to navigate the list of items gm gmn Key press behavior The behavior of the IP Deskphone when you press a fixed key is as follows Goodbye Release Mute Hold Headset Handsfree and Hookswitch If there is an active established call the key action applies to this active call Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 21 Introduction to the Avaya 1220 IP Deskphone If there is no active call the key action is applied to the call that is highlighted in the list of Calls Note Some actions may be ignored in certain conditions for example pressing the Goodbye Release key for a call on local hold pressing the Hold key for an incoming call Line key If there is an incoming call and you press the Line key the incoming call is answered If there is an active call and you press the Line key the Line key press is ignored If there are no incoming or active calls the Line key press is applied to the call that is highlighted in the list of calls If there is an active established call and at the same time another call comes in pressing the Line key puts the active call on hold and answers the incoming call If there are several incoming calls at the same ti
153. le Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 75 Making a call To delete a Call Subject while the IP Deskphone is idle Prefs 1 Press the Prefs context sensitive soft key select Feature Options and then select Call Subject from the menu 2 Press the Up Down navigation key to scroll through and highlight the Call Subject to delete Delete 3 Press the Delete context sensitive soft key to delete the selected Call Subject A confirmation screen appears with the question Delete call subject OK 4 Choose one of the following e Press the Ok context sensitive soft key to confirm the deletion of the Call Subject Back e Press the Back context sensitive soft key to not delete the Call Subject and return to the previous menu Editing a Call Subject You can edit a Call Subject while the IP Deskphone is idle To edit a Call Subject while the IP Deskphone is idle Prefs 1 Press the Prefs context sensitive soft key select Feature Options and then select Call Subject from the menu 2 Press the Up Down navigation key to scroll through and highlight the Call Subject to edit Edit 3 Press the Edit context sensitive soft key to edit the selected Call Subject 4 Press the abc 123 context sensitive soft key to toggle between alphabetic and numeric characters abc 76 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Ma
154. lowing confirm your logon ID e enter your password e select the duration of this session Admin password protection for login prompt appears when you power up the IP Deskphone or after you log off Figure 9 User login screen When you log on to your Avaya 1220 IP Deskphone you must confirm your logon ID enter your password and select the duration of this session However the first time you use your IP Deskphone you need to complete some of the following procedures e Automatic login on page 46 e Setting the domain on page 46 e Selecting a language on page 48 e Logging on to your Avaya 1220 IP Deskphone on page 48 e Configuring the duration of the login on page 50 Selecting a location on page 52 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 45 Accessing the Avaya 1220 IP Deskphone e User Profile on page 52 e Overwriting your personal Address Book on page 53 Note The system automatically logs you back on after a power outage or software upgrade The system administrator configures this feature on a network wide basis Automatic login Before you first receive your Avaya 1220 IP Deskphone your system administrator can configure your IP Deskphone with your user logon and password If this is the case after you plug in the IP Deskphone you can use it without further configuration Note If the IP Deskphone is configured with automatic logon you can not use the
155. lowing e To place a call to the selected address using the primary login of the IP Deskphone press the Enter key e To view the details of a highlighted call press the Right navigation key See Viewing the details of a call in the Call Inbox on page 104 e To leave the detail view and return to the main inbox screen press the Left navigation key Missed e Press the Missed context sensitive soft key to toggle the view filter from the All context sensitive soft key to the Missed context sensitive soft key See Managing missed calls on page 104 All The All context sensitive soft key is displayed when the view mode is on 102 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Managing calls in the Call Inbox while not on a call Missed and displays all the calls in the Call Inbox Delete e Press the Delete context sensitive soft key to delete the highlighted call or all calls in your Call Inbox See Deleting calls in your Call Inbox on page 108 Exit e Press the Exit context sensitive soft key to S exit the Call Inbox The following table provides a list of additional user interactions for the main inbox screen Table 7 Additional user interactions Item Function Use the Enter key to place a call to the selected address using the primary login of the IP Deskphone The Enter key has the same behavior as the Call context sensitive soft key
156. lume and Volume fixed keys 3 Choose one of the following e Press the Set context sensitive soft key to set the selected volume and return to the Voice menu e Press the Back context sensitive soft key to keep the existing configurations and return to the Voice menu To adjust the handsfree mode volume Prefs f A t i i Set or Back 1 Press the Prefs context sensitive soft key select Audio select Voice and then select Handsfree 2 To adjust the handset volume use one of the following methods e Press the Left Right navigation key to increase or decrease the volume of the handset e Press the Volume fixed key to increase the handset volume or press the Volume fixed key to decrease the handset volume x Note To adjust the volume during a call use only the Volume and Volume fixed keys 3 Choose one of the following e Press the Set context sensitive soft key to set the selected volume and return to the Voice menu e Press the Back context sensitive soft key to keep the existing configurations and return to the Voice menu Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 63 Configuring the Avaya 1220 IP Deskphone Adjusting the paging ring volume You can adjust the ring volume for an incoming paging call To adjust the ring volume for an incoming paging call Prefs 1 Press the Prefs context sensitive soft key select Audio select Tones and then sele
157. me the newest call is answered In order to answer a different call you must select it and press the corresponding soft key Soft keys are always used to perform actions on the highlighted call IP Deskphone display Your Avaya 1220 IP Deskphone display is divided into two display areas e The upper display area is for information such as caller number caller name feature prompt string user entered digits date and time information and telephone information e The lower display area provides labels for the four context sensitive soft keys Cleaning the Avaya 1220 IP Deskphone LCD display screen To clean the LCD display screen gently wipe with a soft dry cloth A Caution Do not use any liquids or powders on the IP Deskphone Using anything other than a soft dry cloth can contaminate IP Deskphone components and cause premature failure 22 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Context sensitive soft keys Context sensitive soft keys Your Avaya 1220 IP Deskphone has four context sensitive soft keys beneath the LCD screen The context sensitive soft keys access different features and menus depending on the state of the IP Deskphone and the menu you access The following figure shows the context sensitive soft keys while the IP Deskphone is in the idle state Figure 2 Idle state context sensitive soft keys Note Not all the following soft keys m
158. me of the new group already exists an error screen appears e Press the Back context sensitive soft key to return to the previous menu Speed Dial List When configuring the phone provisioning a feature key can be configured as a Speed Dial List You cannot modify or delete the feature key used by the Speed Dial List Also you cannot modify the content of the Speed Dial List Invocation of the speed dial list is similar to other feature key invocation The Speed Dial List key causes a full screen list to appear and offers you a chance to automatically dial one of the offered choices The contents of the Speed Dial List varies based on the current call state of the IP Deskphone and the type of speed dial list entry configured Note Only entries in the Speed Dial List can be context sensitive not all speed dial keys individual feature keys A Speed Dial key or one included in a Speed Dial List can cause a call that was placed on hold when invoked to be un held automatically when call completes based on a new value that must be configured when a Speed Dial key is created or configured The following figure displays the feature key used by the Speed Dial List 214 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Speed Dial List EC Program key lt ey 1 Line key Key 2 Steve Key 3 Bill Key 4 Speed Dial List View Edit Bulk Back RS eoe K
159. meena Na IuNdaed MaNRdaGARIAMaMRSANIOGNRENIR 31 Available IP Deskp hone call features nnonser asda Gee haat 32 SP Tle RM Ss siz S205 says 28 Suara pis Seda es wh load aa gages 5 Bhddggad Jd ea Naan eas ed aa GUNA eID a Bes 33 SENE ONE 08 eer treet tert ere trrer er rete restr rer rr reer rer ter errr re Seer renner errr rrr reer rr creer ere tre 33 Chapter 4 Installing the Avaya 1220 IP DeSkphone csseseeeeeeeeneeeeeeeeeeeeeeeeeeeeeeeees 35 Bere yon DOOM MeeOeenn eeeeecer nye teeremene cterm peeeecrr ere tmerem A 35 Connecting the COMPONGING lt cccsocsevcscatasasdcsrdaacssasindceeveniuiuiereadvianuecaveuadesveniuaquerenaveavenssaiauaessaieanmecanneanad 35 Attaching the foot stand CA TIONINY osacescr can natssaces huaasaxxcnansadendasmaaseaveszaaasunacamiduisndannadide lt sanaaaudeeciabautnreke 36 Connecting the NONE SB liea iincsssscteaccactsrticcactincienaaiie tuencaasueventea dom seacaadaeienasdy i 37 CGonmnecing the headset LOPLI bess cxi shied ters sanansteiss AAAA 37 Connecing the AC power adapter Top UCM sccccccscccs corns ecincincnascensceiere ded ne enutonemmaceanatie 37 Conmmecing the LAN elhemet Coe arnon iaueanee ai iamteegssssanaaes sasananen sieamneesnaaes 38 Gomecing Me FO Ethemet Cable sainia 38 Wall mounting the IF Deskphone optional n ssississimissiciiisniisi aia AA 39 San A e o A E E R A E E E E ee ee ae 39 Using the dialainne A 39 Chapter 5 Accessing the Avaya 1220 IP Deskphone sssssssnnsnnnnnnnnnnnnnnnnn
160. menu e Press the Back context sensitive soft key to dismiss the Auto back out time menu and return to the Display menu Note When you enter the Auto back out menu the current configuration for the Menu Auto back out time is pre selected highlighted on the list Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 59 Configuring the Avaya 1220 IP Deskphone When you press the Select context sensitive soft key the time interval is flagged to commit to the configured preferences done after the idle screen is displayed and is used for menu auto back outs from that point forward Selecting a ring pattern You can use the ring pattern feature to select the ring pattern for an incoming call To select the ring pattern for an incoming call Prefs 1 Press the Prefs context sensitive soft key select Audio select Tones and then select Ring Pattern 2 Press the Up Down navigation key to scroll through and highlight the different ring patterns displayed on the LCD screen Select 3 Choose one of the following e Press the Select context sensitive soft key to configure the ring pattern and return to the Tones Test menu e Press the Test context sensitive soft key to briefly lay th lected ri Back play the selected ring pattern e Press the Back context sensitive soft key to keep the existing configurations and return to the previous menu Adjusting the volume You can adjust the volume of
161. n the following figure appears as the last step in Speed Dial Key configuration Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com File Manager Usert Enable Auto Retrieve For thus speed dial key Yes No _ Back Figure 52 Enable Auto Retrieve screen The Auto Retrieve screen allows you to configure the Auto Retrieve behavior for the Speed Dial File Manager You can use File Manager to navigate to the IP Deskphone file system Access the File Manager menu through the Services menu The following figure displays the root screen of the IP Deskphone file system m Profiles m sounds Languages Logs Select Delete Se See SS Figure 53 Root screen of the IP Deskphone file system Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 217 Advanced features 218 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Chapter 17 Visual indicators The IP Deskphone uses visual indicators or cues to indicate incoming calls and messages The display icons on the IP Deskphone also indicate the current call state the status of Inbox calls and Instant Messages IMs and the Presence state of contacts designated as Friend Display screen icons The following tables list the display icons of the IP Deskphone Table 10 Display screen icons Call State Component Icon On hook Incoming Outg
162. naging Call Subjects 5 Use the dialpad to edit the Call Subject Y spc goer Bunt geno gr gunz Save 6 Choose one of the following e Press the Save context sensitive soft key to confirm the changes Back e Press the Back context sensitive soft key to return to the previous menu without editing the Call Subject Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 77 Making a call 78 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Chapter 8 Receiving a call When you receive a call you are typically notified by the alerting ring and the incoming caller identification appears on the LCD screen The incoming call forces the screen to exit active menu activities and takes precedence over a pop up Instant Message IM Caller identification When you receive an incoming SIP call the Caller ID information appears on the LCD screen When you receive a call from a contact that is entered in the IP Deskphone Address Book the caller information appears as it is in the Address Book See Figure 23 on page 133 You can restrict the information displayed for incoming calls or for calls you make For more information see Configuring Privacy settings on page 254 When you receive an incoming call you can do one of the following e Answer an incoming call See Answering an incoming call on page 80 e Redirect an incoming call See Redirecting an
163. ncoming call icon provides visual feedback You can answer the call by pressing the line key directly without having to select the call This automatically puts other active calls on hold Being in a call When a single call is active the screen displays the local account in use and the remote user If multiple calls are active each call appears on a single line The local account for the active call appears on the context line Each line key reflects the most active call state of its account The active call is affected by operations such as call transfer or call parking One exception is the New Call action which uses the primary account by default this can be overridden by pressing another line key to initiate the call Joining calls into a specific conference always uses the conference server of the primary account Accounts which cannot access the server cannot join the conference After you create an ad hoc conference you can join additional calls into the same conference You cannot create more than one ad hoc conference at a time 182 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Instant Messages Three way calls can join any two calls regardless of the account The service package of the account to which a call is associated determines which operations for example Call Park are available on that call After you have established a 3 way call the Join functionality becomes
164. ncrease the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help Note The user should not make changes or modifications not expressly approved by Avaya Any such changes could void the user authority to operate the equipment This Class B digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe B est conforme la norme NMB 003 du Canada A Warning e This is a Class B product In a domestic environment this product can cause radio interference in which case the user must take adequate measures e Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference including interference that may cause undesired operation of the device ZOE MRM BSR eee RRRS VCCI OREO CoS BIRREA ETI CORR ARATE ST LS BM ELTU ETAL TO SRHSYASFSLEYa YBBR RRL TREND Bish takir HEE ArH RE E gt TE LURRUIELS ELT FEL Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 13 Regulatory and safety information Table 1 EMC Compliance Jurisdiction Standard Description United States FCC CFR 47 Part 15 Class B Emissions FCC Rules for Radio Frequency Devices see Notes 1 and 2 Canada ICES 003 Class B Emissions Interferenc
165. nd are distributed according to the same disclaimer and license as libpng 1 2 5 with the following individual added to the list of Contributing Authors Cosmin Truta libpng versions 1 0 7 July 1 2000 through 1 2 5 October 3 2002 are Copyright c 2000 2002 Glenn Randers Pehrson and are distributed according to the same disclaimer and license as libpng 1 0 6 with the following individuals added to the list of Contributing Authors Simon Pierre Cadieux Eric S Raymond Gilles Vollant and with the following additions to the disclaimer There is no warranty against interference with your enjoyment of the library or against infringement There is no warranty that our efforts or the library will fulfill any of your particular Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 229 Third party terms purposes or needs This library is provided with all faults and the entire risk of satisfactory quality performance accuracy and effort is with the user libpng versions 0 97 January 1998 through 1 0 6 March 20 2000 are Copyright c 1998 1999 Glenn Randers Pehrson and are distributed according to the same disclaimer and license as libpng 0 96 with the following individuals added to the list of Contributing Authors Tom Lane Glenn Randers Pehrson Willem van Schaik libpng versions 0 89 June 1996 through 0 96 May 1997 are Copyright c 1996 1997 Andreas Dilger Distributed according to the same disclaime
166. nd cannot warrant the performance or results that may be obtained by using this software or data The NLM and the U S Government disclaim all warranties express or implied including warranties of performance merchantability or fitness for any particular purpose Please cite the author in any work or product based on this material Authors Anton Butanayev Denis Vakatov Vladimir Ivanov END OF TERMS AND CONDITIONS Related topics GNU on page 224 Zlib on page 228 Libpng on page 229 Kern_random on page 231 Wchar functions on page 232 Libjpeg on page 233 T Rex on page 234 GNU The following component is licensed under the GNU General Public V2 license libstdc Copyright C 1989 1997 1998 1999 Free Software Foundation Inc GNU General Public V2 License GNU GENERAL PUBLIC LICENSE Version 2 June 1991 Copyright C 1989 1991 Free Software Foundation Inc 59 Temple Place Suite 330 Boston MA 02111 1307 USA Everyone is permitted to copy and distribute verbatim copies of this license document but changing itis not allowed Preamble The licenses for most software are designed to take away your freedom to share and change it By contrast the GNU General Public License is intended to guarantee your freedom to share and change free software to make sure the software is free for all its users This General Public License applies to most of the Free Software Foundation s software and to any other program whose authors commit
167. necting to the Call Server A EI E I alee ae gland aa E S 132 Ea Gna E ae isk ces eee ee ee 133 TON NOT A 2c PeePen ee errettr reer enn myc ernr Tt rrer rent wrere nr reer eT terre trreere Ter rere tT re rrere err eerre rr reerer Tr reer ete 135 aer eI RS ANN WS AN acta thar cet red ined eda ck EA Ada E EAN E E as AANT 137 Usmo Fark CA ca cusrseceussensseannra soeccactan eaa E AN iihi 138 Rerenga Farked Calleri a a a a 139 Chapter 14 Additional feature 6 ssscccccccccisscescsccsicacetceccensdcncssiescrcccietaessnnstieicenieieccesiaasinasensees 141 eR se gic cd lor E E E rT Vea ver Cr intent rst ere tear rere 141 Teresa you FSS elcid a carne eae eee 142 Editing information of a friend E S N 143 Uy Suprun A A EE EREE IR noian 148 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 7 Feature key programming 0 E E E ere TT arias AE Remove a programmed feature KOy howe ne in i ian 157 Feature key AULOPTOONSIITIING sc cosnsonsn codarnoseicasravoceraccs nosey Gananosiceuaanntocaranncec apaa Soe USNO C FA ce oc is oes hae AEAEE 162 Configuring Do Not Disturb ee RE E EE E E E E T 164 Configuring Prosac a SEn T EA 165 Adding a new Fresence state mMessag ossarrsirvasiisririidiiisieirri ran invan Nri r Ana EEEN ENE Ni EEEa 167 Configuring Privacy settings 0 T pace ubaadaientwundangeraeiaas EA ET 168 Mises Re IEE A T TE EE OEE A OE EI A A T 168 Outgoing call PrVaCY ssirisisssirissisinas E E Y
168. nfiguring IM audible alert 2 00 00 ecceeeeeeeeeeeeee 117 Configuring IM automatic pop up 0 eeee 115 Configuring Instant Messaging ccceeeeeeeeeeeeeee 115 Configuring Instant Messaging pop up 006 116 Configuring Privacy settings ccceeeeeeereeeeeeees 168 Configuring the Avaya 1220 IP Deskphone 57 Confirmation logon screen eeseeeeceeeeeeeeeeteees 53 Copy key creating a feature key using 206 160 Copying information to the Address Book s s s 94 Creating a feature key using the Copy key 160 Customizable banner for login ccceeeeeeeees 201 D Deactivate Call Forward cccccccecsseseeeeeeeceeseeeees 162 Declining an incoming call a se 82 incoming Call declining cccceeeeeeeeeeeeeeeteees 82 Delete a Call Decline Reason cccceeeecceeeeeeseeeees 84 Delete a contact in Address Book ccccceeeeeeeeees 92 delete a user Profile cc cccccccecceseeaeeeaeeeeeeeeeeeeees 196 Delete Friend information ccccccceeeeeeseeeeeeeees 143 delete user data files 2 0 0 0 ce ccecccceceaeeeeeeeeeeeaaeeeees 196 Deleting an Instant Message cccceeeeeeeteeeeentees 122 Deleting calls from your Call Outbox n 112 Deleting calls in your Call INDOX ce eeeeeeeeeeees 108 Display screen ICONS eceeceeeeeeeeeeeeteteeeseaeees 219 Do Not D
169. nformation Details screen The Phone Information Details screen displays the following information e Primary User Primary logged in User name Primary Domain Primary login domain e MAC Device MAC address IP IP Deskphone IP Address e Device Licensing Token usage information License or token usage information for the IP Deskphone It is an optional item in the IP Deskphone information To dismiss the Phone Information Details screen and return to the previous display press the Back context sensitive soft key Screensaver screen lock You can lock the display of the IP Deskphone using a timed Screensaver Lock 202 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Screensaver screen lock When the screensaver is active it clears the programmed keys of the plugged in Expansion Module If you have logged into the IP Deskphone then you are not logged out but the line key label clears and makes the IP Deskphone inactive The SernSvr context sensitive soft key is located on the idle screen This key is available only if the screensaver has been enabled and is accessed by pressing the More context sensitive soft key until ScrnSvr appears Pressing the ScrnSvr context sensitive soft key causes the screensaver timer to turn off and activates the previously selected screensaver Choose Prefs gt Display gt 3 Display Screensaver to display the Screensaver settings sc
170. nge the clearing mode for the xx new calls missed call message for the IP Deskphone Note Manual means that the message is cleared from the idle screen only after you look at the call detail for every newly missed call in the Inbox Initiating a call from the Call Inbox When you receive a call that is missed or answered the calling number is listed in the Inbox You can select the number and then dial from the Inbox or you can edit the number in the Inbox To initiate a call from the Call Inbox press the Msg Inbox fixed key and select Inbox from the menu Note e If your service provider requires that a Directory Number DN be used to initiate a call the Call Inbox entry must have the DN to initiate a call e While you are on a call you can initiate a new call from the Call Inbox For more information see Accessing the calls in your Call Inbox during a call on page 109 To initiate a call from the Call Inbox B 1 Press the Msg Inbox fixed key 2 Press the Up Down navigation key to highlight a call from the list of calls in your Call Inbox Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 107 Call Inbox 3 To view details of the call press the Right navigation key 4 To place a call to the selected address do one of the following e Lift the handset e Press the Headset fixed key e Press the Handsfree fixed key or Press the Edit context sensitive soft key Then pr
171. nitiating a call from s s s 112 Call Outbox managing calls while not on a call 111 Call Outbox Viewing the details of a call in 113 Call Park u cccccccccsccsccvessecuccussusesucesceuserecsccuseuseusceacures 137 Call privacy OUTGOING asesir 169 Call Subject Adding 00 0 0 ecceeceeeeeeeeeteeeeeeeeeeeeeeeee 75 Call Subject deleting ccccceeceeeeeeeseeeeeeeeeeeeeeees 75 Call Subject editing cccecccececeeeeteeeeeseenteeeeeeeeees 76 Call Subjects managing cceeeeeeeeeeeeeeeeeeeeeeeneeees 74 Call Subjects USING cccceecceceeeeeeeeeeeeeeesneeeees 72 Call Waiting sossen a dienes 124 Call using the active call context sensitive soft key MENU de decrees ast teas teat tien 123 Checking for software updates eeeeeeeeee 195 Checking for updates cceeeeeeeeeeceeeeeeeteeeeteeeees 195 07010 100 KO lt ce 171 Codec selection 0 ceececcceeceeeeceeeeceaeeeseeeeeeeaaeeeeeeees 17A Codecs audio ccc eeeeeccccceceeeeeeeeeeceaeeeeeeeeeseaeneeees 170 Composing an Instant Message 0 ceeeeeeeeeeeee i17 Conference call configuring eeeeseeeeeeeeseereeeeee 130 Conferencing ad NOC ccecceeeeeeeeeeeeeeeeeneeaeees 132 Configuring a conference call l 130 Configuring a Presence state ceeeeeteeeeeeees 165 Configuring Do Not Disturb 0 20 0 eeeeeeeeeteeeeeeneee 164 November 2013 239 Co
172. nly if the screensaver feature is enabled Presnce Press the Presnce soft key to configure the presence status for your IP Deskphone Prefs Press the Prefs soft key to display the Preferences menu The menu items include the following 1 Display use to adjust the display settings of the LCD screen Audio use to adjust tones and volume settings and codec selection Press the Audio context sensitive soft key to access the following features Tones e Ring Pattern Select test patterns from 1 to 8 e Alerting Volume Set Desired volume Voice Configure the volume for the following e Handset Volume e Headset Volume e Handsfree Volume Codecs Select the Audio Codecs e G722 wideband codec e PCMU standard u law e G729 729 codec e PCMA standard a law Note You can change the audio settings to improve audio quality based on the available band width If the Internet bandwidth is low you can improve the audio quality by changing the audio setting to low Audio Quality Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 25 Introduction to the Avaya 1220 IP Deskphone Item Function e Monitor Audio Quality used to view details about the audio quality of an active call 3 Feature Options use to configure the following e Feature keys e Call Ignore Action e Call Subject e Call Fwd Notification e Missed Call Notification 4 L
173. nnnnnnnnnnnnnnnnnn 45 Baale aee EE E E A E E A A E 45 U argo Uode da PAE EEE PA E E AE T E A AEE EEA EE 46 Seting Me GOMA ecranainssn aR EA 46 Password protection tor domane sls oh opel a a eed whl aad end asyeeelaalgs 47 E E A CLM E E cca E ace A A eee in as ec rae daa E 48 Logging on to your Avaya 1220 IP DeSk ph ONS essiens sasacazestsssodeagseasomeusesasans 48 LORI URE Me curalon orhe logi tctcaninciaidexiniunmianeanaia ciel 50 Logging on multiple user ACCOM iat toy etn wi aie aerate ee eee 51 Teod ect aeinntene eae ee eee ee eee ee 51 Timed logoff while IP Deskphone is 0G iscccsswisucasciiassssescstascszeceseenagsastionangarincanssgaciamascamvenasameras 51 Timedlogon wrie on o I ecstatic nr sna eaten TENENTE ANSE alas ERAAN 51 Selecting a IOCANON ssia a 52 Ioa i E EA EEE I E EE E B T E A r E A TE A A E EE S N 52 Overwriting your personel Address BOOK scccissosccssuvvececevuseaneannetnenaanuvvvenesauusdenenaunsiabaanavsenneananeienes 53 Contimaton Egon Sree natenn onara EEES OTSEN AA NERA EENAA OTEA EA 53 Logging oi kom he IF DeskpPhON pnan R RAR 54 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 5 Logging off multiple user PCOOUMIS jocc i ce ccsecisiecedcieiacidccesnedscsccneiecuecitscendeioenvanussentiseaeciens amen DA Makngan emo g ony T ea renee ep RT CprtarE agen yy a nC ere pepe ener prrer ee Pac ere yr erere vr 55 Location information AEAEE R AAL A A ee ae 56 Chapter 6 Configuring the Avaya 1
174. nnnunosnnnnnensnnrnneene 123 November 2013
175. ntext sensitive soft key Deleting calls from your Call Outbox You can delete calls from your Call Outbox 112 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Accessing the calls in your Call Outbox during a call To delete calls from your Call Outbox 1 Press the Up Down navigation key to highlight a call from the list of calls in your Call Outbox 2 Press the Delete context sensitive soft key 3 Select one of the following context sensitive soft keys e Press the Yes context sensitive soft key to delete the highlighted call e Press the AllUsr context sensitive soft key to delete all the calls from the selected caller e Press the All context sensitive soft key to clear all calls from the Call Outbox e Press the No context sensitive soft key to return to the Outbox Viewing the details of a call in the Call Outbox You can view details of a call in the Call Outbox To view details of a call in the Call Outbox 1 To view details of the selected call press the Right navigation key 2 When you view the details of a call in the Call Outbox you can do one of the following e Initiate a call to the caller displayed on the screen See Initiating a call from the Call Outbox 1200 on page 112 e View a previous caller in the Call Outbox list by pressing the Prev context sensitive soft key and return to the Redial screen e View the next caller in the Call
176. ntry such as lifting the handset In most cases the primary account is used However if you press a line key to initiate the call the call uses the account associated with the line key If call logs and IM logs are invoked in Selection mode you cannot initiate a call directly In this case the Select context sensitive soft key populates a dial prompt or other input field with the selected target The operation already in progress determines which account to use For example if you press the line key to obtain a dial prompt press the Inbox key to select a target press Select then press Send then the line key that was originally pressed determines the account Address books Each profile contains a local address book which is independent from all network address books Accessing the Address Book in View mode by pressing the Directory hard key from the Idle screen displays the address book of the primary account If the primary account does not have a network address book then the local address book is accessed Accessing the Address Book in Selection mode always accesses the address book of the current account For example after obtaining a dial prompt by pressing Line Key 2 pressing 186 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com User status the Directory key accesses the address book of the account associated to Line Key 2 The network based directory of the appropriat
177. o attach the following notices to the program It is safest to attach them to the start of each source file to most effectively convey the exclusion of warranty and each file should have at least the copyright line and a pointer to where the full notice is found one line to give the program s name and an idea of what it does Copyright C yyyy name of author This program is free software you can redistribute it and or modify it under the terms of the GNU General Public License as published by the Free Software Foundation either version 2 of the License or at your option any later version This program is distributed in the hope that it will be useful but WITHOUT ANY WARRANTY without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE See the GNU General Public License for more details You should have received a copy of the GNU General Public License along with this program if not write to the Free Software Foundation Inc 59 Temple Place Suite 330 Boston MA 02111 1307 USA Also add information on how to contact you by electronic and paper mail If the program is interactive make it output a short notice like this when it starts in an interactive mode Gnomovision version 69 Copyright C year name of author Gnomovision comes with ABSOLUTELY NO WARRANTY for details type show w This is free software and you are welcome to redistribute it under certain conditions type show c for details Th
178. o enable the screensaver with password free mode 3 Enable with password to enable the screensaver with password mode Press Select to select the currently highlighted setting Press Back to exit the Screensaver Mode menu Note Some options may not appear depending on configuration Disable Disabling the Screensaver displays a message confirming your selection The following figure displays the Screensaver Disabled message screen Cd User di Screensaver Screersaver is now disabled TREE ORGS RK Figure 46 Screensaver Disabled message Enable no password Enabling the screensaver in no password mode displays a message confirming your selection The following figure displays the Screensaver Enabled no password message screen 204 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Screensaver screen lock c5 User E Screensaver Screensaver i row enabled Ok Figure 47 Screensaver enabled message x Note If the device configuration does not allow the use of a password free screensaver this menu option is not available to you Enable with password Enabling the screensaver in password protected mode prompts you to enter a password before logging in If allowed in the configuration the user defined password definition screen is displayed The screen displays Enter user password to activate screensaver followed by
179. o not extend the LAN Ethernet cable outside the building To connect your PC through your IP Deskphone use the following procedure 1 Plug one end of the supplied LAN Ethernet cable into the LAN Ethernet port on the back of your Avaya 1220 IP Deskphone as show in IP Deskphone connections on page 36 2 Thread the cable through the channel in the foot stand if installed 3 Connect the other end of the cable to your LAN Ethernet connection The LAN LED on the back of the Avaya 1220 IP Deskphone lights when a LAN connection is established Note When your LAN cable gets unplugged on an active IP Deskphone your IP Deskphone LCD displays an alert message LAN cable unplugged Connecting the PC Ethernet cable Connect a CAT5e PC Ethernet cable between your Avaya 1220 IP Deskphone and your computer to enable your computer to access the LAN 1 Plug one end of the PC Ethernet cable not supplied into the PC Ethernet port on the back of your Avaya 1220 IP Deskphone as shown in IP Deskphone connections on page 36 2 Thread the cable through the channel in the foot stand if installed 3 Connect the other end of the cable to the LAN port on your PC 38 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Entering text Wall mounting the IP Deskphone optional You can mount your Avaya 1220 IP Deskphone on a wall Wall mount the Avaya 1220 IP Deskphone using the two k
180. o select each missed call The following figure displays the Messages options screen Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 105 Call Inbox 7 Messages aah 1 Voice Mail Settings 2 IM Settings Select Figure 18 Messages screen To change the Missed Calls Notification behavior Msgs 1 Press the Msgs context sensitive soft key 2 Press the Up Down navigation key to highlight Missed Calls Notification Select 3 Choose one of the following e Press the Select context sensitive soft key e Press the Back context sensitive soft key to abort Back the changing of the configurations and return to the Message Options screen If you press the Select context sensitive soft key one of the following messages appears based on the current setting of the option Press Manual to change Missed Call Notification Message clearing mode Press Auto to change Missed Call Notification Message clearing mode Auto 4 Choose one of the following e Press the Auto context sensitive soft key to change the clearing mode forthe xx new calls missed call message for the IP Deskphone 106 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Initiating a call from the Call Inbox Note Auto means that the message is cleared from the idle screen as soon as you enter the Inbox Manual e Press the Manual context sensitive soft key to Co cha
181. o show e Primary User e Primary Domain e MAC IP e License server Status Press the Back context sensitive soft key to go back to the Phone Information screen Note You cannot make any changes to the setting from this menu To view information about E911 press the E911 context sensitive soft key after you access the Phone Information screen Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 193 Advanced features Related topics Accessing the Services menu on page 194 Checking for Updates on page 195 Resetting the IP Deskphone on page 195 Erasing the user data on page 196 Accessing the Services menu Some of the system features require your user password You must consult with the system administrator or service provider before you can access some of the features To access the Services menu Press the Services hard key The Avaya 1220E IP Deskphone displays the following menu 1 Search Use to perform local global search 2 Login Use when the call server supports multiple user logons only 3 Logout Use to logoff the IP Deskphone For more information see Logging off from the IP Deskphone on page 54 4 Check for Updates Use to check for the latest software and configuration update for the IP Deskphone For more information see Checking for Updates on page 195 5 Reset Phone Use to perform a reset of the IP Deskphone For more info
182. oan y an Figure 50 Main feature key screen A feature key provisioned for use as a Speed Dial List has a similar appearance to all other programmed feature keys on the idle screen or in call screen The label used for the selected key is provided through provisioning The following is the icon for the Speed Dial List key After you press the feature key provisioned as a Speed Dial List the list of Speed Dial entries configured appears on the screen and the you can select an item from that list to invoke a Speed Dial If the Speed Dial List is empty or results in being empty due to context sensitive hiding of contents an error message displays stating Not Available Related topics Speed Dial List screen on page 215 Auto Retrieve flag on page 216 Speed Dial List screen You can select the provisioned Speed Dial List entries from the Speed Dial List screen The following figure is an example of the Speed Dial List screen with the list entries Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 215 Advanced features Speed Dial List 1 Reception 2 Kitchen 3 Taxi 4 Park with FFC ER j n A a d Gonsnamma Figure 51 Speed Dial List screen The Speed Dial List screen displays all the Speed Dial List entries provisioned The displayed Speed Dial List items are based on the provisioned list as well as the current Idle Mid call state of the IP Deskphone After you invoke the Speed Dial Lis
183. odify a feature key Status Status pace Bent gm pac Bent gr paec gx gry gee geno greene go gure guenre goer guno gwexre 1 Press the Select soft key 2 Select Speed Dial 3 Press the Select soft key 4 Use the dial pad to enter a key label 5 Press the Next soft key to continue 6 Use the dial pad to enter an address 7 Press the Next soft key to continue 8 Use the dial pad to enter a Call Subject associated with the Speed Dial contact You can leave this blank if you do not want to include a Call Subject 9 Choose one of the following 152 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Feature keys Cancel e Press the Ok soft key to confirm the entry and move to the next step e Press the Cancel soft key to return to the previous step Yes 10 Choose one of the following e Press the Yes soft key to activate auto retrieve of held call on hang up of speed dial No e Press the No soft key to return to the previous step To program a Call Forward feature key To program a Call Forward feature key beginning from Step 6 in the procedure To modify a feature key Select 1 Press the Select soft key 2 Select Call Forward 3 Use the dial pad to enter a key label aac gor g guno gm gunz Next 4 Press the Next soft key to continue 5 Select a User Select
184. odify the domains You can change the language used at the login screen The following figure shows the primary login screen Later Saba Damn uaa Figure 35 Primary Login screen After you are logged in the IP Deskphone displays the Idle screen You can configure up to five profiles If the limit is exceeded then the least recently used profile is automatically deleted Related topics Additional logins on page 176 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 175 Multiuser Automatic login on page 176 Additional logins The Login command in the System menu allows you to register additional accounts x Note You cannot change the language in a secondary login The following figure shows the secondary login screens Er 2 Line Key 2 User login l 3 3 Programmed Login to 4 Line Key 4 domain com 5 Line Key 5 UU Figure 36 Secondary Login screens You can specify the Line Key to which the new account is associated By default the first unused key is selected If the configured limit is reached on concurrent logins then the selected login command displays an error message The initial login message login in process displays during the login operation During the login process the IP Deskphone can receive calls for user accounts that are already registered however other features are not available until the login process is complete No profile selection pr
185. oing call phone ringing aa On the phone dh S Missed call Table 11 Display screen icons Feature button icons On hold Component Icon Do Not Disturb x a Call Forward oF Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 219 Visual indicators Component Icon Speed Dial list Send IM 4 ie ae Table 12 Display screen icons Instant Messaging Component Icon New Unread x A Replied to pn tates J Sent forwarded 4 Table 13 Display screen icons Inbox Component Icon Incoming Call Answered LO i Il Mi N ncoming Call Missed New D Incoming Call Missed Reviewed A Table 14 Display screen icons Presence Component Icon Terminated Connected Inactive Unavailable Busy or Offline D G 220 Avaya 1220 IP Deskphone with SIP Software User Guide Comments infodev avaya com November 2013 Visual Alerter Message Waiting Indicators Component Icon Active Available On the Phone J Unknown f Visual Alerter Message Waiting Indicators The red LED light at the top right of the IP Deskphone lights to indicate incoming calls or when a caller leaves you voice mail The following table lists the visual indicator and the LED status Table 15
186. ompt is displayed for the secondary account and no profile is created Automatic login If the automatic login feature is enabled and you were logged in when the IP Deskphone was switched off the IP Deskphone automatically logs you back in upon startup If multiple users were logged in then they are all logged back in one after the other If the automatic login feature is disabled then the automatic login does not occur It is possible to provision the IP Deskphone with user credentials for automatic login even on the initial startup With the addition of multiuser support it is also possible to provision multiple 176 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Logging out accounts in the same way For more information about different autologin scenarios see Primary account logout on page 177 Logging out The logout command prompts you to select an account asks for confirmation then proceeds to log out the account Logging out an account frees the corresponding Line key Logging out does not require a password For more information about logging out see Logging off from the IP Deskphone on page 54 The following figure shows the logout screens 1 User1 domain cam 2 User2qjdomain com User logout 01 17 1 54pm y2 B 3 User3 domain2 com Confirm logout for User 1 domain com Leone If Kacecees I kasasessa sue Ce Ce eed ee Figure 37 Logout screens R
187. on see Managing Call Subjects on page 74 or you can create a new subject Note The Call Subject feature is not available for all call servers Contact your system administrator or service provider to determine if this feature is available to you 72 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Using Call Subjects Whenever you initiate a call by using off hook dialing the Subject context sensitive soft key appears as an option to use You can select a Call Subject from a list or create a new Call Subject to send To enter a call subject from a list Subject Select a goe F GHI JKL MNO 4 5 6 Trans gr gwxrz Save Clear Back 1 Press the Subject context sensitive soft key to send a Call Subject with the call you are making A list of Call Subjects appears on the LCD screen 2 Choose one of the following e Press the Up Down navigation key to highlight the Call Subject you want to use and press the Select context sensitive soft key The IP Deskphone sends the Call Subject to the contact you are calling e Press the New context sensitive soft key to create a new Call Subject that is not on the list 3 Press the abc 123 context sensitive soft key to toggle between alphabetic and numeric characters 4 Use the dialpad to enter the Call Subject 5 Choose one of the following e Press the Save context sensitive soft key to contin
188. on page 115 Configuring Instant Messaging pop ups on page 116 Configuring IM audible alert on page 117 Configuring IM automatic pop up You can configure the IP Deskphone to automatically display an incoming new IM as a pop up The IM pops up when the IP Deskphone is idle or while on a call You can disable the IM pop up feature x Note An IM pop up does not occur if you are navigating the IM screens or navigating the menu structure in general When this exception occurs the IM goes directly to the IM Inbox and the blue LED activates The following figure shows the IM pop screen Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 115 Instant Messaging Figure 19 Instant Message pop up When an IM pop up appears you can do the following e Press the View context sensitive soft key to view the complete details of the IM e Press the Prev context sensitive soft key to skip to a previous IM if applicable e Press the Next context sensitive soft key to skip to the next IM if applicable e Press the Exit context sensitive soft key the Goodbye fixed key or Quit fixed key to exit the IM pop up screen and return to the idle screen when you are not on a call or to the In Call screen if the pop up occurred during a call Configuring Instant Messaging pop ups You can configure Instant Messaging pop ups To enable or disable automatic pop up of a new IM Prefs 1 Press the Prefs context sensiti
189. onfigure the network settings e Diagnostics to run a trace route or send a ping to diagnose the network connection IP Set and DHCP information Network Diagnostics tools Ethernet Statistics IP Network Statistics Advanced Diag Tools Test Key e Lock Menu to access to the Network Menu To access the Network menu F 1 Choose one of the following SP l Services Press the Services fixed key twice quickly Prefs e Press the Prefs context sensitive soft key and then select Network from the menu 200 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Customizable banner for login ln Network You need to enter an administration password to ar access the Network menu items Customizable banner for login If a login banner with login banner text is configured the IP Deskphone displays the banner text on the screen as the user logs on Changing the IP Deskphone configured language does not change the banner text language The banner appears only for the primary user of an IP Deskphone In a multiuser configuration even when the banner text is enabled the banner does not appear to the secondary user logins The following figure shows an example of the login banner screen Login Banner elcome tothe Avaya IP Phone 1220 login banner screen Press OK to complete your login process Ok Figure 42 Login banner screen You dismiss the banner screen by p
190. oning or fire e Power cords shipped with this equipment must not be used with any other equipment If the above guidelines are not followed it may lead to death or severe injury 14 Avaya 1220 IP Deskphone with SIP Software User Guide Comments infodev avaya com November 2013 zs ARAKI SRACEH A FOTE Z EEL k7 RAF ACPA TARE NRA GTN ANTHY ET AEAEE SA di AE E AT ATAA i EAE OHEFR KEORBLERSCEMHVEF REN CHVETHRORBI KSMOMBIANSHALELCCEALY LREBSREFSEVE COPARRGEASSRMORBLGECEMHVET Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 15 Regulatory and safety information 16 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Chapter 3 Introduction to the Avaya 1220 IP Deskphone Your Avaya 1220 IP Deskphone brings voice and data to your desktop The Avaya 1220 IP Deskphone connects directly to a Local Area Network LAN through an Ethernet connection The Avaya 1220 IP Deskphone with SIP Software communicates using Session Initiated Protocol SIP after the software is upgraded to a SIP enabled version Basic features The Avaya 1220 IP Deskphone phone includes the following features e 5 lines with 25 character display capability 4 line keys self labeled e four context sensitive soft keys self labeled e six specialized feature keys e six fixed call processing keys three with LED status Mute Handsfree Goodbye Applic
191. or distribute the Program or its derivative works These actions are prohibited by law if you do not accept this License Therefore by modifying or distributing the Program or any work based on the Program you indicate your acceptance of this License to do so and all its terms and conditions for copying distributing or modifying the Program or works based on it 6 Each time you redistribute the Program or any work based on the Program the recipient automatically receives a license from the original licensor to copy distribute or modify the Program subject to these terms and conditions You may not impose any further restrictions on the recipients exercise of the rights granted herein You are not responsible for enforcing compliance by third parties to this License 7 If as a consequence of a court judgment or allegation of patent infringement or for any other reason not limited to patent issues conditions are imposed on you whether by court order agreement or otherwise that contradict the conditions of this License they do not excuse you from the conditions of this License If you cannot distribute so as to satisfy simultaneously your 226 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Third Party Terms for Avaya 11xx 12xx sw Release 3 0 through 4 0 Aug Nov 2010 obligations under this License and any other pertinent obligations then as a consequence you may not distribute th
192. ou compose an IM enter the address of the recipient and then enter the message When you reply to an Instant Message the IP Deskphone automatically enters the address For more information see Replying to an Instant Message on page 120 You can also send Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 117 Instant Messaging an IM directly from the Address Book For more information see Viewing the Address Book on page 89 To compose and send an Instant Message Msgs 1 Do one of the following bea e Press the Msgs context sensitive soft key select Instant Messaging and press the New IM context New IM sensitive soft key e Access the list of IMs by pressing the Expand fixed a key To compose an IM from the Avaya 1220 IP Deskphone Address Book select an address and Send IM press the Send IM context sensitive soft key e _ toggle between numeric and alphabetic input abc 2 Press the abc 123 context sensitive soft key to pave Goer 3 Use the dialpad to enter the address of the contact qom gx guno PORS Tuv Wwe 7 8 9 Next 4 Choose one of the following e Press the Next context sensitive soft key to continue Back e Press the Back context sensitive soft key to return to the previous menu 5 Use the dialpad to enter the content of the a oe message gsm g guro grons gm gmn Send 6 Choose one of the following 118 Avaya 1220 IP Deskphone with SIP
193. ount is persistent If you restart the IP Deskphone or log out and log in the account maintains the original state Call Forwarding Selecting the Call Forward command from the Services menu prompts you to specify which account must be placed in Call Forward mode The option forward all places all accounts in Call Forward mode in one operation and the option forward none deactivates Call Forward for all accounts at once The following scenarios apply to Call Forward e If you activate Call Forward for a specific account then all calls to the selected account are redirected automatically to the specified address The target address of the account must be reachable from the domain Calls to other accounts are still received The line key label periodically indicates that Call Forward mode is active e If you select a single account with neither Call Forward nor DND active then you are prompted to specify a forwarding target Call Forward is then enabled If DND is already active a message indicating Do Not Disturb Ignore all calls is active displays If Call Forward mode is already active then you are prompted whether to deactivate it If you select the forward all option then all accounts are configured in Call Forward mode using the provided target DND mode is deactivated for all accounts If accounts are already in Call Forward mode for a different target they are updated to use the new target e If you select the forw
194. overed by this License they are outside its scope The act of running the Program is not restricted and the output from the Program is covered only if its contents constitute a work based on the Program independent of having been made by running the Program Whether that is true depends on what the Program does 1 You may copy and distribute verbatim copies of the Program s source code as you receive it in any medium provided that you conspicuously and appropriately publish on each copy an appropriate copyright notice and disclaimer of warranty keep intact all the notices that refer to this License and to the absence of any warranty and give any other recipients of the Program a copy of this License along with the Program You may charge a fee for the physical act of transferring a copy and you may at your option offer warranty protection in exchange for a fee 2 You may modify your copy or copies of the Program or any portion of it thus forming a work based on the Program and copy and distribute such modifications or work under the terms of Section 1 above provided that you also meet all of these conditions a You must cause the modified files to carry prominent notices stating that you changed the files and the date of any change b You must cause any work that you distribute or publish that in whole or in part contains or is derived from the Program or any part thereof to be licensed as a whole at no charge to all third parties under
195. own navigation key to highlight one of the following e None no restriction e Name restricts only the name e Address restricts only the address All restricts name and number Change 3 Choose one of the following e Press the Change context sensitive soft key to change the Incoming Privacy restriction to the Back highlighted restriction e Press the Back context sensitive soft key to return to the previous menu without implementing any changes 168 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Multiple Appearance Directory Number Outgoing call privacy You can restrict the information for outgoing calls from your IP Deskphone by configuring the Outgoing Call Privacy setting To configure Outgoing Call Privacy Prefs 1 Press the Prefs context sensitive soft key select Misc Options and then Outgoing Privacy from the menu 2 Press the Up Down navigation key to highlight one of the following e None no restriction e Name restricts only the name e Address restricts only the address e All restricts name and number Change 3 Choose one of the following e Press the Change context sensitive soft key to change the Outgoing Privacy restriction to the Back highlighted restriction e Press the Back context sensitive soft key to return to the previous menu without implementing any changes Multiple Appearance Directory Number Multi
196. pase g Use the Dial pad to select an item by index ext go 8 Tuv gue Yz To place a call to the address of the selected call log entry from the primary logged in user of the IP Deskphone do one of the following e Lift the handset e Press the Headset fixed key e Press the Handsfree fixed key Press the Line key to place a call to the address of the selected call log entry from the user logged in on the selected line key Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 103 Call Inbox Viewing the details of a call in the Call Inbox To view details of a call in the Call Inbox When you view the details of a call in the Call Inbox you can do the following e Initiate a call to the caller displayed on the screen For more information see Initiating a call from the Call Inbox on page 107 Edit e Press the Edit context sensitive soft key to place a call to the selected address using the primary login of the IP Deskphone Prev e Press the Prev context sensitive soft key to select E EA and display he details of the previous entry in the call log Next e Press the Next context sensitive soft key to select and display the details of the next entry in the call log Back e Press the Back context sensitive soft key to leave IE the detail view and return to the main inbox screen Managing missed calls When you do not answer incoming calls the number of new calls appears on th
197. phone display for Call Forward Privacy setting IP Deskphone display None From Robert robert companyb com To Alice alice companya com Subject Calling to discuss budget All From Anonymous To Alice alice companya com Subject Calling to discuss budget Address From Robert To Alice alice companya com Subject Calling to discuss budget Name From robert companyb com To Alice alice companya com Subject Calling to discuss budget 162 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Using Call Forward Call Forward reminder signal When you forward your calls to another user or IP Deskphone you have the option to program the IP Deskphone to remind you that incoming calls can be forwarded This notification is an audible signal you hear when you go off hook and a change to the ring pattern when a call is incoming To activate or deactivate this notification Prefs 1 Press the Prefs context sensitive soft key select Feature Options and select Call Fwd Notification from the menu 2 Choose one of the following e Press the On context sensitive soft key to activate Call Forward Notification If the Call Forward Notification is activated press the Off context sensitive soft key to deactivate the feature x Note If the IP Deskphone is ringing or is in Do Not Disturb mode you cannot forward the call Activate Call Forwa
198. ple Appearance Directory Number MADN also known as Bridge Line Appearance and using Single Call Appearance SCA allows multiple IP Deskphones to appear as a single line to the caller Any of the IP Deskphones with an active MADN feature can initiate or answer a call but only one call can be active at a time However other telephones that are part of the same MADN line can join the active call by going off hook You can prevent others from joining the call by using the MADN feature to make the call private To make the call private you dial a special code Vertical Service Code so that the call server knows that the call is private To dial a Vertical Service Code on an IP Deskphone you must first initiate a new call by pressing the Action context sensitive soft key select New Call Conference and then dial the Vertical Service Code that is provided by your system administrator or service provider Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 169 Additional features O Note The MADN feature is only available when you connect to a call server that supports it Your system administrator manages the MADN feature and enables the MADN feature on your IP Deskphone if required When multiple IP Deskphones are configured with a MADN SCA feature they share one single Directory Number DN that is available to the user An incoming call to this DN or to any SIP address of the users of the MADN SCA group causes all the IP
199. port telephone numbers and contact addresses go to the Avaya Support website http support avaya com scroll to the bottom of the page and select Contact Avaya Support Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 3 4 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Contents Chapter 1 Revision BUSY inti eet 11 Chapter 2 Regulatory and safety informatiOn ccccceeeseeeeeeeeeeeeeeeeeeeeseeeeessneneneneeeeeeees 13 Chapter 3 Introduction to the Avaya 1220 IP DeSkphone ccccccsceeeeeeeeeeeeeeeeeeeeneees 17 PEI TS E A A S ahd eas initia TENA A A nial iin E AN 17 Avaya 1220 IP Deskphone COMMONS isicrs cocstinrscccssnndoceessnnsopesbiddescnsqtomecnnaesmeeSinedeesennstuepeantanagrrensnianm 18 kay press Dena O nuinga Ma mnasdtelinulinthiadutaliadgedia ating 21 IP Deskphone die pla yieinssitaiinianteaennons enaena Raan EREE N AREETA 22 Cleaning the Avaya 1220 IP Deskphone LCD display screen sesseeessssrrssseerrsssrsrrrssrerrrssreernnne 22 CORTGXT SGNSIIVE SOM KOYS a icssccssccssaaaispcisasieyseiceadus deaaadiaiieassasudesianarauiesaaamssamade ea duesieataeadaire 23 idie display Screen aller dial pad Wipes iciisecssnenssseisisadsaetiassalsererthwoasienl lenis AAAA a 27 incall contoxtsensitive sont KEV S isos cai daceaicerteiinicet eat E em 28 NVa SS csr npncs sduaunatedeauls pont sagas aonunagalvalboauddaas aoomudeulns aoauaade apbeanges
200. r 2013 171 Additional features Answer Mode Settings For an Avaya 1220 IP Deskphone to automatically be answered on your PC Client softphone you must pre grant authorization to the user or user groups who are making the request for an automatic answer Press Prefs gt Feature Options and then select Answer Mode Settings to request an automatic answer to the callers The following options are available for the Answer Mode Settings page Allow Mode to select a mode The options for the Allow Mode are as follows Disabled uses Allow Addresses list Friends Directory includes all Friends Public includes all users Allow Addresses to edit the list of address The following context sensitive soft keys are available for the Answer Mode Settings page e Select opens the Allow Mode Options page if Allow Mode is highlighted opens the Address Info page if Allow Addresses is highlighted e Back to return to the Feature Options page Allow Mode Options The Allow Mode Options screen enables you to allow automatic requests for Allowed Addresses only Disabled mode Friends Directory or Public users The following context sensitive soft keys are available for the Allow Mode Options page e Select opens the Allow Mode Options page if Allow Mode is highlighted opens the Address Info page if Allow Addresses is highlighted e Back to return to the previous screen Address Info The Address
201. r a maximum of 6 characters Note 1st Character Search and Name Search are not case sensitive Using the Search feature You can search for a contact that is in your IP Deskphone Address Book Local Search or for a contact in a directory that is stored on the call server Global Search You can save a contact name and SIP address found on the call server to your personal Address Book stored in your IP Deskphone Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 97 The Address Book Using Local Search You can search for a contact that is stored in your Address Book To search for a contact stored in your Address Book 1 Press the Services fixed key select Search and then select Local Search from the menu 2 Press the Up Down navigation key and then press the Select soft key to choose a search criteria User Name Name Select Phone Number 3 Press the abc 123 soft key to toggle between alphabetic and numeric characters Bae 5000 4 Use the dialpad to enter the search information for the contact gow Bm Guo Press the left arrow to delete characters press the right arrow to enter a space rans gm gmn x Note The search is not case sensitive 5 Choose one of the following e Press the Search soft key e Press the Back soft key to return to the previous menu O Note When the search is unsuccessful the following message appears No entries found for lt sea
202. r and license as libpng 0 88 with the following individuals added to the list of Contributing Authors John Bowler Kevin Bracey Sam Bushell Magnus Holmgren Greg Roelofs Tom Tanner libpng versions 0 5 May 1995 through 0 88 January 1996 are Copyright c 1995 1996 Guy Eric Schalnat Group 42 Inc For the purposes of this copyright and license Contributing Authors is defined as the following set of individuals Andreas Dilger Dave Martindale Guy Eric Schalnat Paul Schmidt Tim Wegner The PNG Reference Library is supplied AS IS The Contributing Authors and Group 42 Inc disclaim all warranties expressed or implied including without limitation the warranties of merchantability and of fitness for any purpose The Contributing Authors and Group 42 Inc assume no liability for direct indirect incidental special exemplary or consequential damages which may result from the use of the PNG Reference Library even if advised of the possibility of such damage Permission is hereby granted to use copy modify and distribute this source code or portions hereof for any purpose without fee subject to the following restrictions 1 The origin of this source code must not be misrepresented 230 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Third Party Terms for Avaya 11xx 12xx sw Release 3 0 through 4 0 Aug Nov 2010 2 Altered versions must be plainly marked a
203. raphical distribution limitation excluding those countries so that distribution is permitted only in or among countries not thus excluded In such case this License Free Software Foundation may publish revised and or new versions of the General Public License from time to time Such new versions will be similar in spirit to the present version but may differ in detail to address new problems or concerns Each version is given a distinguishing version number If the Program specifies a version number of this License which applies to it and any later version you have the option of following the terms and conditions either of that version or of any later version published by the Free Software Foundation If the Program does not specify a version number of this License you may choose any version ever published by the Free Software Foundation 10 If you wish to incorporate parts of the Program into other free programs whose distribution conditions are different write to the author to ask for permission For software which is copyrighted by the Free Software Foundation write to the Free Software Foundation we sometimes make exceptions for this Our decision will be guided by the two goals of preserving the free status of all derivatives of our free software and of promoting the sharing and reuse of software generally NO WARRANTY 11 BECAUSE THE PROGRAM IS LICENSED FREE OF CHARGE THERE IS NO WARRANTY FOR THE PROGRAM TO THE EXTENT PERMITTED BY APPLICA
204. rch criteria gt 6 When a search result is successful you can do one of the following Call 98 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Search Exit Search Exit Using the Search feature e Press the Up Down navigation key to highlight a contact from the search result and press the Call soft key to initiate a call e Press the Search soft key to start a new search e Press the Exit soft key to return to the idle screen 7 When a search result is not successful you can do one of the following e Press the Search soft key to return to the search menu and begin a new search e Press the Exit soft key to return to the idle screen Using Global Search You can perform a global search for a contact To perform a Global Search for a contact an gue gae gure gm grz 1 Press the Services fixed key select Search and then select Global Search from the menu 2 Press the Up Down navigation key and then press the Select soft key to choose a search criteria User Name First Name e Last Name Phone Number 3 Press the abc 123 soft key to toggle between alphabetic and numeric characters 4 Use the dialpad to enter the search information for the contact Press the left arrow to delete a character press the right arrow to enter a space x Note The search is not case sensitive Avaya 1220 IP Deskphone with
205. rd To forward your calls or change the number where calls are forwarded CallFwd 1 Press the CallFwd context sensitive soft key 2 Enter the phone number or SIP address where you f sca gore want to forward your calls 4 GH 5 JKL gure grons gm guar Forwrd 3 Choose one of the following e Press the Forwrd context sensitive soft key to accept the number and return to the Services Menu Clear i e Press the Clear context sensitive soft key to clear the input line Back e Press the Back context sensitive soft key to cancel the input and return to the Services menu Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 163 Additional features Deactivate Call Forward To deactivate Call Forward Disable Choose one of the following e Press the Disable context sensitive soft key to deactivate Call Forward and return to the Services Back Menu e Press the Back context sensitive soft key to cancel deactivating the Call Forward and return to the Services menu Configuring Do Not Disturb Use Do Not Disturb to automatically block all incoming calls When you activate this feature the calling party receives a busy signal To enable Do Not Disturb DND 1 Press the DND context sensitive soft key on the idle display press the More context sensitive soft key until DND appears More Enable 2 Choose one of the following e Press the Enable context sensitive soft key to configure the IP De
206. re EAEAN 221 Chapter 18 Third party tiM S cintiiiniminickmmniciatinineenminicninnaanaun 223 Third Party Terms for Avaya 11xx 12xx sw Release 3 0 through 4 0 Aug Nov 2010 223 ONU coan a a N 224 Fa E E EN ET IAEE A AEO E E A E E AI E OA E ENE E 228 IR ae a sear ON E TA E E E OI E EOI E E TE E 229 GI FANON enna ei ienie nate 231 ee UNUM NMI Re aa cr eta haat hapa aks dina ls aac ta Gata ta ua A E A E E 232 ENDED ccsesseccctsasaieenccraas E E EE E E EEEE 233 TR AENEA AIEA AEEA AEEA AERE AEAEE AEAEE E ETE A sud 234 GIOS SA eiii ana 235 ME K or O A A bnaneaeneeanieanenueNRaTA 239 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 9 10 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 Chapter 1 Revision history November 2013 March 2013 March 2012 February 2012 November 2011 May 2011 November 2010 October 2010 September 2010 August 2010 Avaya 1220 IP Deskphone with SIP Software User Guide Standard 05 01 This document is up issued to support SIP Software Release 4 4 Draft 04 01 AA This document is up issued to support SIP Software Release 4 3 Service Pack 2 SP2 Standard 03 03 This document is up issued to reflect changes in the user profile information Standard 03 02 This document is up issued to include information about Busy Lamp Field Standard 03 01 This document is up issued to support SIP Software Release 4 3 Standard 02 03 This document is up
207. reen Select 3 Display Screensaver to display the Screensaver settings screen The Screensaver settings screen allows you to enable or disable your screensaver lock You can also configure various settings such as the delay before the screensaver starts and the banner text to display when the screensaver lock is active The following figure shows the Screensaver settings screen Screensaver py 1 Mode Enabled 2 Delay 5 min 3 Text ererrert j rerem fl merren U errora Figure 44 Screensaver settings screen The following items are displayed Mode to enable or disable the screensaver and choose if the screensaver is to be password protected e Delay to configure the time delay before the screensaver is invoked Text to configure the text that appears on the phone display screen when the screensaver is active Press Select to select the currently highlighted setting Press Back to exit the Screensaver menu Mode The Screensaver Mode screen allows you to enable or disable the screensaver lock Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 203 Advanced features The following figure shows the Mode setting screen Screensaver 1 Disable j 2 Enable no password C Figure 45 Screensaver Mode setting screen Choose one of the following screensaver configuration options 1 Disable to the disable the screensaver 2 Enable no password t
208. reen If Reboot performed while screensaver is displayed If you reboot the IP Deskphone when there is an active screensaver e If you have enabled autologin then the screensaver remains active after the IP Deskphone reboots and completes the login e If you have not enabled autologin then the screensaver setting remains enabled but not active after you log back into the IP Deskphone manually Active Screensaver no password mode Any user interaction key presses mouse movement or incoming call cancels the screensaver without requiring a user password This includes pressing the Unlock context sensitive soft key Incoming IMs do not cancel the screensaver The programmed keys of attached Expansion Module s are cleared until the screensaver is deactivated If you have logged on to the IP Deskphone you are not logged out but the line key labels clear and are inactive until the screensaver is deactivated 206 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Service Package Group Support Active Screensaver password mode If the screensaver is in a password protected mode pressing the Unlock context sensitive soft key invokes a password input screen The password must be correctly entered to cancel the screensaver User interaction key presses and mouse movements do not cancel the screensaver Pressing the Unlock context sensitive soft key prompts you to enter the pass
209. reen shows the list of all IMs from that contact User View 3 Choose one of the following e Press the View context sensitive soft key to view the details of the sender followed by the message New IM content For more information see Viewing the content of an Instant Message on page 120 e Press the New IM context sensitive soft key to compose a new IM For more information see Composing an Instant Message on page 117 Back e Press the Back context sensitive soft key to return to the idle screen Viewing the content of an Instant Message When you view the content of an Instant Message you can do the following e Reply to the Instant Message See Replying to an Instant Message on page 120 e Initiate a call to the contact See Initiating a call from an Instant Message on page 121 e Delete the Instant Message See Deleting an Instant Message on page 122 Related topics Replying to an Instant Message on page 120 Initiating a call from an Instant Message on page 121 Deleting an Instant Message on page 122 Replying to an Instant Message You can reply to an Instant Message 120 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Viewing the content of an Instant Message To reply to an Instant Message Reply 1 Press the Reply context sensitive soft key to send an IM in response to the IM you are viewing 2 Press the abc 123 contex
210. ressing OK Until you dismiss the banner screen the IP Deskphone switches to DND mode until the banner is dismissed Outgoing or incoming calls are not allowed other than emergency calls until you dismiss the banner You can see pop up messages or prompts on the bottom of the banner screen after you dismiss the login banner Phone Information Details screen The Phone Information Details screen displays the Primary user Primary domain MAC address and IP address of the IP Deskphone The contents of this screen include user and Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 201 Advanced features IP Deskphone identifiable information that may need to be protected per US Federal DoD requirements guidelines B Note To hide information that is protected the administrator can disable the Details context sensitive soft key on the main Phone Information screen If the Details context sensitive soft key is disabled you cannot view details on the Phone Information Details screen If the Details context sensitive soft key is enabled you can view the Phone Information Details screen In the Services menu select Phone Information and then press the Details context sensitive soft key The following figure shows an example of the Phone Information Details screen Details poe Primary User Alice m een Primary Domain ayaya com i j MAC 0022CFOOF49B IP 222 111 222 111 Figure 43 Phone I
211. riend or not appears in the following figure When you view the details of a contact you can Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 89 The Address Book e Call the contact See Initiating a call from the Address Book on page 90 e Send an IM For more information see Composing an Instant Message on page 117 e Edit the contact information For more information see Editing a contact in your Address Book on page 92 x Note If information for fields such as the organization name organization code and location has not been entered for the contact then those fields are not displayed Figure 16 Contact details Initiating a call from the Address Book You can initiate a call directly from your IP Deskphone Address Book O Note If your service provider requires that a Directory Number DN be used to initiate a call the Address Book entry must have the DN to initiate a call First go off hook by using one of the methods described in the section Making a call using off hook dialing on page 69 If needed you can add a Call Subject For more information see Using Call Subjects on page 72 You can also access the Address Book while on an active call and initiate a new call The IP Deskphone automatically places the active call on hold when you initiate a new call To initiate a call to a contact stored in the Address Book 1 Press the Directory fixed key to select a contact from t
212. rmation see Resetting the IP Deskphone on page 195 6 File Manager For more information see Erasing the user data on page 196 7 Logging System Use to enable disable SIP logging 8 Phone Information Use to view phone details For more information see Viewing the IP Deskphone information on page 193 194 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Viewing the IP Deskphone information Checking for Updates You can check for the latest software and configuration update for your IP Deskphone A Caution You must not request a provisioning update while on an active call because the phone may reboot during processing of the received configuration data While the phone checks for an update it activates Do Not Disturb DND When the update is finished DND is deactivated To check for the latest update 3 gt 1 Press the Services fixed key Services 2 Select Check For Updates Select 3 Press the Select context sensitive soft key 4 Choose one of the following e Press the Yes context sensitive soft key to check for the latest software and configuration update for your IP Deskphone zZ lt qt e Press the No context sensitive soft key to return to the previous menu without checking for an update Resetting the IP Deskphone Use this feature to log out and reregister to the server To reset the IP Deskphone F gt 1
213. rn default alpha numeric e Address Book entries e Call Inbox entries e Programmable keys configuration e Ends dialing configuration Overwriting your personal Address Book When an address book exists on a call server such as an address book for a specific company you can update your personal Address Book with an address book from the call server The system administrator configures the system to enable this feature If a new address book is available on the call server the Avaya 1220 IP Deskphone prompts you to download the latest address book Confirmation logon screen When you complete the logon process the logon confirmation screen appears as shown below Press the OK context sensitive soft key to complete the logon process If the login is unsuccessful a login error message Failed to login user appears Press the OK context sensitive soft key to return to the first logon screen The most common cause for logon failure is the incorrect entry of your password Note In case of login failures the IP Deskphone displays the message Failed to login user and then automatically returns to the login screen Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 53 Accessing the Avaya 1220 IP Deskphone Figure 10 Logon confirmation screen Logging off from the IP Deskphone To log off from the IP Deskphone 1 Press the Services fixed key and then select Logout from the menu 2 Press the a
214. rn to the previous menu Back If you are already inside the folder press the Back context sensitive soft key to return to the previous menu To delete a user profile 1 Press the Up Down navigation key to highlight the user profile you want to delete Delete 2 Choose one of the following e Press the Delete context sensitive soft key to delete the highlighted user profile from the list Back e Press the Back context sensitive soft key to return to the previous menu 3 Log off or restart the IP Deskphone to complete the process To delete a sound file 1 Press the Up Down navigation key to highlight the sound file you want to delete Delete 2 Choose one of the following Back 198 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com To delete a language file Delete Back To delete a log file Delete Back Viewing the IP Deskphone information e Press the Delete context sensitive soft key to delete the highlighted sound file from the list e Press the Back context sensitive soft key to return to the previous menu 1 Press the Up Down navigation key to highlight the language file you want to delete 2 Choose one of the following e Press the Delete context sensitive soft key to delete the highlighted language file from the list e Press the Back context sensitive soft key to return to the previous menu 1 Press the Up
215. rompt the logon switches to permanent login Timed logoff while on a call When the login time expires while you are on a call you can do one of the following at the prompt e Press the Yes context sensitive soft key to log off immediately e Press the No context sensitive soft key to switch to Permanent logon e Press the Quit key to dismiss the log out prompt and switch to permanent login e Press the Release Goodbye key to dismiss the logout prompt and switch to permanent login Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 51 Accessing the Avaya 1220 IP Deskphone x Note If you press the Release Goodbye key to dismiss the logout prompt you also terminate the call If you do not respond the prompt times out in 45 seconds and the IP Deskphone switches to permanent login Selecting a location When you first login to the IP Deskphone the system prompts you for a location The location you select is saved in your User Profile Depending on your service provider the Enhanced Emergency Service uses the location you select or the Directory Number DN on the call server when handling emergency calls The configuration of the call server determines how emergency service calls are handled by your IP Deskphone Note e During an emergency call you cannot log out from the IP Deskphone or release or disconnect the call The IP Deskphone remains connected to the emergency service until the emergency
216. roxy and receives the presence state list for all the users it is configured to watch Call states and the corresponding presence icons are shown in the following table State Meaning Icon Unknown The presence of the monitored IP Deskphone is unknown VW Terminated The monitored IP Deskphone is not involved in a call and is available e Ringing The monitored IP Deskphone is ringing G Flashing On the phone The monitored IP Deskphone is busy on a call aa Note If you have the required permissions you can answer a call placed to a monitored IP Deskphone To answer press the flashing Ringing button 174 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Chapter 15 Multiuser The Multiuser feature allows multiple SIP user accounts to be active on the IP Deskphone at the same time This allows a single IP Deskphone to be shared among multiple users each with their own account allowing each user to receive calls without logging off other users You can have multiple user accounts for example a work account and a personal account active at the same time on the same IP Deskphone Initial login For an initial login you must enter a user name and password and specify your login to either be permanent or to expire You can also specify which SIP domain you want to access The Domain key allows you to select a domain from the configured list but you cannot m
217. rrows on the Navigation Key Cluster to e Erase a character backspace when you enter and edit text e Highlight items in a list such as Address Book entries or items in your Call Inbox Scroll lists and message contents when you view Instant Messages e Move the cursor from line to line when entering and editing text or data Note To scroll through a list of items you can press and hold the up or down key Available IP Deskphone call features The Avaya 1220 IP Deskphone is designed to be supported by various call servers The specific call server in which the Avaya 1220 IP Deskphone is connected to determines whether certain features are available to your IP Deskphone Call features must be assigned to your IP Deskphone and must be supported by call server software 32 Avaya 1220 IP Deskphone with SIP Software User Guide Comments infodev avaya com November 2013 Security features Note Not all feature are available To determine which features are available or to activate features contact your system administrator or service provider e Not all service providers support the entry of a SIP address to initiate a call for example jim companya com Some service providers require that you enter a Directory Number DN to initiate a call for example 555 5555 Contact your system administrator to determine whether your call server supports SIP address dialing Security features Before you can use
218. s Book adding a contact to eeeeeeeeeeees 91 Address Book call from the ccccccsseseeeeeeeeeeeeeees 90 Address Book copying information to eee 94 Address Book delete a Contact in ccccceceeeeeeeees 92 Address Book edit a contact in 0 0 0 ceeseeeceeee eee eees 92 Address Book view the existing groups 0 210 Address Book viewing 2 2 eceecceeeeeeeeeeeeeeeestaees 89 Address books multiuser ccccceeeeeseeeeeeeeeeeeees 186 Advanced features c ccccceccccccceeeeeeeeseseesesesaeaeaeaes 193 Answer Mode Settings 0 ccceceeceireeeeeeeteeeeeeee 172 Audio Codec Ordering 0 eeeeeeeeeeeeteeeeeeetteeeeeeeenaees 171 Audio Codec Selection ccccccceeeeeeeeeeeeeeestees 171 AUGIO COdeGS nonien a a aaa 170 Auto Retrieve flag eeccecceeeeceeeeeeeeeeneeeeeeentaeeeeeeeaaes 216 Automatic login multiuser cccceeeeeeeeteeeee 176 Automatic remote software updates e 173 Autoprogram feature keys cccceeeeseeeeeeeenteeeeeeeees 158 B Being in a call multiuser cccceceeeeeeeeeeeeeseeeeees 182 Bulk create feature keys based on an existing directory Address Book group eeeeeceeeeeestereeeeeenaes 208 Bulk Remove all programmed feature keys by using the Bulk context sensitive soft key 05 158 Bulk Remove individual programmed feature keys by using the Bulk con
219. s To User pronli nesia A a A 179 Dine Keys ackenun aie ee EE A A E T E EEE E TS 179 na e Ke E Wee E a E A E E E EA E P EE E EE EE ATR TTr 181 meae e Bug o EE E E E E E T E E T T EE E A a E 182 Beng WMA GAl iriiria T E E E A T aaiae EEE ina anran 182 ree l e e TA E E N EN TE E T ONR O TA ENE E E 183 Menu Teale S issis aai oinriupnindd snni EE TA 183 e aa A e a e EE E E E E E O EN E IA E E A ate ane 184 Per account call notification options ccee E E E E E 184 UDR SS RNA e A E E E AE O NE A O E E E EET 184 Voice Mail SetingS acuinn E EEE E E E I E E eee 184 Remembering settings after logout EEI E EE I PN I E EA Rew RO N E OI 185 Progranniti gale KoySncrrrnnunicnaan easier Girne A E E A E A E E te 185 Mbox ese and IM IOo nri n EE OAA 186 Address OOK sands ticienentasn AE sep E E E A R ETT 186 User Statis irria E E E E E TO PORTEE a NS 187 Call FOrwardiNg isesisssirssrsossssrss eisino E EET E E 188 A OTE N E AA AN I E EE A I A A A E E A A E 189 NOTICING ninnan a T 190 8 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 ACC COUM SEI CUO neren a r EE S a en N 191 Chapter 16 Advanced featureS ssssssssssssnusnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn nn nnnnnnnnnnnnnnn nnmnnn nnmnnn 193 viewing Me IF Deskehons MRO cai riranin G 193 POS ATV the Servos NN oes sl i R a a aAa 194 CHEEK TOE NaS una seas cessive tine arercs calatecatatiayanccia a as can ctieadecd nat Gein atacems eiaveaana eats 195 Pre
220. s such and must not be misrepresented as being the original source 3 This Copyright notice may not be removed or altered from any source or altered source distribution The Contributing Authors and Group 42 Inc specifically permit without fee and encourage the use of this source code as a component to supporting the PNG file format in commercial products If you use this source code in a product acknowledgment is not required but would be appreciated A png_get_copyright function is available for convenient use in about boxes and the like printf s png get copyright NULL Also the PNG logo in PNG format of course is supplied in the files pngbar png and pngbar jpg 88x31 and pngnow png 98x31 Libpng is OSI Certified Open Source Software OSI Certified Open Source is a certification mark of the Open Source Initiative Glenn Randers Pehrson glennrp at users sourceforge net December 18 2008 END OF TERMS AND CONDITIONS Kern_random The following component is licensed under kern_random license Kern_random Copyright Theodore Ts o 1994 1995 All rights reserved Kern random License This code is derived from software contributed to Berkeley by Chris Torek Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of source code must retain the above copyright notice this list of conditions
221. s the Ok soft key to complete the procedure and return to the Address Book Copying information to the Address Book To copy information from the Call Inbox screen to the Address Book use the Copy fixed key 94 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Copying information to the Address Book x Note If you press the Copy fixed key while in idle mode the message No content selected for copying appears on the screen This message does not appear when an IM pop up appears To copy a contact to the Address Book 1 Press the Up Down navigation key to highlight the contact in the Call Inbox that you want to add to your Address Book and press the Copy fixed key A new screen appears offering the following destinations for the contact information e 1 Address Book e 2 Speed Dial Key e 3 Send IM Key e 4 Call Forward Key 2 Press the Up Down navigation key to highlight the Address Book and press the Select soft key Select abc 3 Press the abc 123 soft key to toggle between alphabetic and numeric characters j pe Ma 4 Use the dialpad to enter a name for the new entry l a g g no grons gm Quen 5 Choose one of the following e Press the Next soft key to continue e Press the Back soft key to return to the previous menu O Note If you do not need to change the name for the contact press the Next soft key Avaya 1220 I
222. scroll through and highlight the time zones x Note Time zones are listed based on GMT format for example e GMT 11 00 Samoa e GMT 10 00 Hawaii Select 6 Choose one of the following 66 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Back To select a time format Prefs Change Change Select Back Selecting the date and time format e Press the Select context sensitive soft key to save the time zone selection and return to the Time Format menu e Press the Back context sensitive soft key to keep the existing configurations and return to the Time Format menu 1 Press the Prefs context sensitive soft key select Misc Options and then select Time 2 Press the Change context sensitive soft key 3 Press the Up Down navigation key to highlight Time Format in the menu 4 Press the Change context sensitive soft key change the date format 5 Press the Up Down navigation key to scroll and highlight a time format 12 hour 24 hour French 6 Choose one of the following e Press the Select context sensitive soft key to save the time format and return to the Time Format menu e Press the Back context sensitive soft key to keep the existing configurations and return to the Time Format menu Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 67 Configuring the Avaya 1220 IP Deskphone 68 Av
223. sence IP Dask ninnaa S 195 Zecb eba Leg Ucar eS A A ter Rete T E A O A E EEN 196 INIT MEMU sssusa a D a E esate 200 Customizable banner for logii aiineii ssrin ninin a tds kta es taht 5 dks dads EEA S Anati Sadana 201 Phone Iniormmaton Details SrCe aiiecccccsicsasecoscreassccactguaavuensusuadocceaaurssasvqusdesniasuauurtereeeaurssmaremaavraneeaariens 201 Se eoe e a a A A T E E NEE A E E A EA E T N sais 202 Senice Package Group Suppo essersi anini rane Ai ean a AEEA Arana ANE a E i AAEE 207 Bulk create feature keys based on an existing directory Address Book group eseesesceeseseeeesen 208 View existing groups in your Address Book if you selected GroupS sessesrisserserrrsrrrrseressrressrns 209 View the existing groups you have in your Address BOOK w cccscscscncsseeissacseessamcniaensiaass 210 Adda new contacito your Address BOK sic cctscs catunothaninee alaiethemaigaienrem sielatse ceamaniaias 212 PAd a TIO QUO asi i eet eee ei aie ae A el Sa BY ee eel ordeal 213 waco owe Al aes E meee ere tee rr mr errr rr ee reer tae err eter tet eter reek terre teen ee 214 Speed Dial Liet SOOO issii ane a A n E A NA 215 DUEL Goi aL e E E O E E A E NE ETE T E EA OIE EA 216 File WAM EI n iiisrorriinnenian dania eiaa iade 217 Chapter 17 Visual IVICAIONS sicniosasanssasasinasiniecatanrsananansonnidantanniasdsanisinaoaniananenaiaansunosinianaiaain 219 Display sereen IONS nicieni aian a iaaeaie 219 Visual Alentorn Message Wating MACIO S osee
224. service operator disconnects it e If the login time expires during an emergency call a prompt does not appears and the IP Deskphone automatically switches to permanent login e When you configure your user profile for the first time you must confirm that the selected location is correct You can view your location by accessing the IP Deskphone information screen User Profile Your User Profile contains your specific settings and data You are prompted to create a User Profile the first time you log on to your IP Deskphone If you delete your User Profile the IP Deskphone reboots and you must log on and create a new User Profile When you log on to your IP Deskphone your specific settings and data are automatically available for you The information stored in your user profile includes e Independent volume adjustments for handset headset and handsfree e Alerting Volume adjustment e Idle Screen display text e Voice Mail settings number and mailbox ID e User location from a server provided list 52 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Confirmation logon screen e Time Date and Zone format settings e Call Subjects e Call Decline reasons e Instant Messaging settings and Instant Message Inbox Outbox e Default dialing alpha numeric e Call Ignore action local network e Search method Name First character Index e User Presence selection e Dialing patte
225. skphone to Do Not Disturb Back e Press the Back context sensitive soft key to return to the previous menu Ok 3 Press the Ok context sensitive soft key to return to the Services menu To disable Do Not Disturb Disable 1 Choose one of the following e Press the Disable context sensitive soft key to Back configure Do Not Disturb 164 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Configuring a Presence state e Press the Back context sensitive soft key to return to the previous menu 2 Ok 2 Press the Ok context sensitive soft key to return to the Services menu Configuring a Presence state You can configure a presence state to enable other users to see information about your availability You can select from a list of pre made messages or create a new message to display for your presence state To configure a Presence state Presnce 1 Press the Presnce context sensitive soft key press the More context sensitive soft until Presnce appears State Change 2 Choose one of the following e Press the Change context sensitive soft key to change your current Presence state Back e Press the Back context sensitive soft key to return to the Services menu 3 Press the Up Down navigation key to highlight either Connected e Unavailable Select 4 Choose one of the following e Press the Select context sensitive soft key to continue to the
226. t The IP Back Deskphone returns to the Current Domain page and the new domain appears e Press the Back soft key to keep existing configurations and return to the previous menu Done 4 Press the Done soft key to confirm the new domain and return to the User Login screen Password protection for domains This feature supports admin password protection for editing of the domain and is not required for switching domains If you log on using the administrator password you can use the editing domain option for both the Current Domain state and Domain List state After you press back on the edit page or on the password prompt the idle display appears You must enter the admin password to reenter the editing domain Password check to switch domains When no one is logged on a domain soft key appears When you press the domain soft key the current domain page appears without a password query Password protection for editing domain When you press Edit for a domain the admin password prompt appears The editing domain page appears after you enter the correct admin password If you do not enter the correct password the message incorrect password appears with a prompt to retry Password request in server settings mode When you edit the domain from the server settings under the Network menu you are prompted to enter the admin password After you enter the password the Domain page appears When you press the Edit context sens
227. t sensitive soft key to toggle between numeric and alphabetic input u pa 3 Enter the message you want to send as a reply 5 JKL gmo gm gmn Send 4 Choose one of the following e Press the Send context sensitive soft key to send the IM when it is complete Back e Press the Back context sensitive soft key to return to the previous menu and not send the IM Initiating a call from an Instant Message To initiate a call from the IM Inbox press the Expand fixed key or press the Msgs context sensitive soft key and then select Instant Messaging from the menu Note If your service provider requires that a Directory Number DN be used to initiate a call you cannot initiate a call from an Instant Message To initiate a call from an Instant Message Msgs 1 Choose one of the following e Press the Msgs context sensitive soft key and then select Instant Messaging from the menu e Press the Expand fixed key Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 121 Instant Messaging 2 Press the Up Down navigation key to highlight an IM from the list of Instant Messages View 3 Press the View context sensitive soft key to access Call 4 To initiate a call to the contact who sent you an IM press the Call context sensitive soft key The IP Deskphone goes off hook and initiates the call Deleting an Instant Message To delete a single IM all the IMs from one contact or
228. t while the IP Deskphone is idle only Speed Dial List entries that are configured to IDLE are displayed Similarly only items marked as MID CALL are displayed if the Speed Dial List is invoked while the IP Deskphone is in a call The following are the options available for the Speed Dial List screen e Dial invokes the selected speed dial e Exit screen dismisses without invoking a Speed Dial List entry Auto Retrieve flag 216 If you enable the Auto Retrieve behavior on a Speed Dial key or Speed Dial list entry that is invoked and place a call on hold to invoke the current key entry the IP Deskphone attempts to un hold the call after the key or entry call completes For example e Ais talking to B when A invokes their Speed Dial List and selects an entry e Selection invocation of a Speed Dial List entry places the A B call on hold and places an outgoing call to the URI specified in the Speed Dial List entry for example C When the A C call completes if the Auto Retrieve flag is enabled for the Speed Dial then the IP Deskphone attempts to take call A B off hold This may not always happen if the IP Deskphone receives another call during the A C call or if the A B call state is changed while A C is active The Auto Retrieve behavior is added to regular speed dial keys instead of speed dial list entries To make sure that this flag is configured for programmed speed dial keys the Enable Auto Retrieve screen shown i
229. tall and restart your IP Deskphone and anytime you log off or reboot O Note e When you log on to the IP Deskphone for the first time the system prompts you for a location For more information see Selecting a location on page 52 e The Avaya 1220 IP Deskphone retains the previous user logon ID which appears after the ID prompt whenever the IP Deskphone reboots 48 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Logging on If Authentication is enabled by your system administration you can enter your authentication ID independent of your user ID The authentication ID is used when the server challenges the IP Deskphone To logon to the Avaya 1220 IP Deskphone 1 Press the abc 123 context sensitive soft key to toggle between alphabetic or numeric input 2 Use the dialpad to enter your user ID login at the 2e gee prompt g gune Note gw gaoz Use the left navigation key to backspace and remove a previous user ID 3 Press the Login context sensitive soft key If Authentication is enabled by your system administration you are presented with the Authentication ID screen The authentication ID is autofilled with your user ID If Authentication is not enabled a new screen appears and prompts you for your password e Press the abc 123 context sensitive soft key to toggle between alphanumeric or numeric input e Use the dialpad to enter your authentication
230. te This places the current call on hold if it is not already on hold e Press the Back context sensitive soft key to return to the in call screen Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 109 Call Inbox 110 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Chapter 11 Call Outbox The Call Outbox keeps a record of all outgoing calls made from your IP Deskphone You can add the contact details of the calls in your outbox to your Address Book You can access the following details about the outgoing calls Name e Address e Time of the call e Number of Calls e Call Subject when used for a call Accessing the Call Outbox You can access the Call Outbox and initiate a call when the IP Deskphone is Idle For more information see Initiating a call from the Call Outbox 1200 on page 112 e Active For more information see Accessing the calls in your Call Outbox during a call 1200 on page 113 Managing calls in the Call Outbox while not on a call You can manage calls in the Call Outbox while you are not in an active call To manage calls in the Call Outbox while not on a call 1 Press the Redial fixed key 2 Press the Up Down navigation key to highlight a call from the list of calls in your Call Outbox 3 Choose one of the following Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 111 Call Outbox
231. text sensitive soft key 158 Avaya 1220 IP Deskphone with SIP Software User Guide Busy Lamp Field 0 ccccecceeeeeeeeeeceeeeeeeeeeetteeeeees 174 Cc Cable unplugged multiuser 00 ee eeeeeeeeeeeenteeees 178 Call Decline Reason add cccccccceseeceeeeeeeeeeeeeeeeees 84 Call Decline Reason delete ccecccceseeseeeeeeeeee es 84 Call Decline Reason edit 2 0 0 0 ccccecccceeeeseeeeeeeeeeeees 85 Call Decline Reasons Managing eeeeeeeeeees 83 Call Forward reminder signal ccceeceeeeeeeeee 162 Call Forward activate cccccccccccccessseeeeeeeeeneeeees 162 Call Forward deactivate ccccccccccssseeeeeeeeeeseeeees 162 Call Forward USING cceeeeeeeeeeeeeeceeeeeeeeeeeeeeeeees 162 Call Forwarding multiuser 0 cceeeeeeeeereeees 188 call from the Address Book cccsessceeeeeeeeeeeeeees 90 Cal IMD OX co icin ciceaiaraccte savage a ie aS 101 Call Inbox Accessing the calls during a call 109 Call Inbox deleting Calls ccceceeeeeeeceeeeeeeeeeees 108 Call notification options multiuser ccceeeeees 184 Call notification options per account multiuser 184 Call OUIDOX scccscicisccccvesaccsccstasusescsstacnadsasiveincdessivavecnees 111 Call Outbox accessing the calls during a call 113 Call Outbox deleting calls from 2 0eeeeees 112 Call Outbox i
232. th SIP Software User Guide November 2013 Comments infodev avaya com Account selection Account selection There are a number of scenarios where you are prompted to select an account for example logout per account settings programming keys These scenarios fall into two categories 1 Prompts where exactly one account must be selected 2 Prompts where an all or none option is available In the first case if you have logged in only one account then the prompt is not displayed The single account is selected automatically and the next screen is immediately displayed Otherwise the primary account is always at the top of the list and is highlighted when the prompt is first displayed In all cases pressing the line key of an account highlights the corresponding item in the account list If no selection is made in a certain amount of time then the operation is cancelled Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 191 Multiuser 192 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Chapter 16 Advanced features Viewing the IP Deskphone information To view the Phone Information for the IP Deskphone press the Services hard key and select Phone Information from the menu You can view the following information e Load Ver e Software e E M Software e Presence e FeatActv e Srv Pkg Location Press the Details context sensitive soft key t
233. that may contain software including open source software distributed under third party agreements Third Party Components which contain terms regarding the rights to use certain portions of the Software Third Party Terms Information regarding distributed Linux OS source code for those Products that have distributed Linux OS source code and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply is available in the Documentation or on Avaya s website at http support avaya com Copyright You agree to the Third Party Terms for any such Third Party Components Note to Service Provider The Product may use Third Party Components that have Third Party Terms that do not allow hosting and may need to be independently licensed for such purpose Preventing Toll Fraud Toll Fraud is the unauthorized use of your telecommunications system by an unauthorized party for example a person who is not a corporate employee agent subcontractor or is not working on your company s behalf Be aware that there can be a risk of Toll Fraud associated with your system and that if Toll Fraud occurs it can result in substantial additional charges for your telecommunications services Avaya Toll Fraud intervention If you suspect that you are being victimized by Toll Fraud and you need technical assistance or support call Technical Service Center Toll Fraud Intervention Hotline at 1 80
234. the More context sensitive soft key once from the first menu list you access the following context sensitive soft keys CallFwd DND Retrve More e If you press the More context sensitive soft key from the first menu list twice you access the following context sensitive soft keys ScrnSvr Presnce Prefs More If you press the More context sensitive soft key from the first menu list three times you return to the first menu list with the following context sensitive soft keys Redial abc Msgs More When you press the More soft key for the first time the following soft keys appear on the menu list CallFwd Press the CallFwd soft key to forward all calls to a specified address DND Press the DND soft key to block all calls Retrve Press the Retrve soft key to retrieve parked calls local and server calls only More Press the More soft key to select a new menu list of context sensitive soft keys The next available menu list contains the following soft keys ScrnSvr Presnce Prefs More 24 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Context sensitive soft keys Item Function soft keys appear on the menu list When you press the More context sensitive soft key for the second time the following ScrnSvr Press the ScrnSvr soft key to activate the screensaver o
235. the foot stand if installed 3 Set up the headset according to the headset instructions Connecting the AC power adapter optional Your Avaya 1220 IP Deskphone supports AC power or Power over Ethernet PoE options including IEEE 802 3af standard power To use local AC power use only the Avaya approved Global Power Supply NTYS17xxE6 and country specific IEC cable You can order the Avaya approved AC adapter and country specific IEC cable separately A Caution Use only the approved Avaya Global Power Supply with your 1220 IP Deskphone To use PoE where power is delivered over the CAT5 cable your connected LAN must support PoE If you use PoE you do not require an AC adapter Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 37 Installing the Avaya 1220 IP Deskphone 1 Connect the DC barrel connector to the power jack on the back of the Avaya 1220 IP Deskphone 2 Thread the cable through the channel in the foot stand if installed to secure the cable 3 Plug the country specific IEC cable into the Global Power Supply and then plug the Global Power Supply into the nearest AC power outlet Connecting the LAN ethernet cable Connect your Avaya 1220 IP Deskphone to your LAN using a CAT5e Ethernet cable to enable full functionality of your Avaya 1220 IP Deskphone If your Ethernet port is equipped with Power over Ethernet PoE your Avaya 1220 IP Deskphone can be powered through the LAN port D
236. the product documentation would be appreciated but is not required 2 Altered source versions must be plainly marked as such and must not be misrepresented as being the original software 3 This notice may not be removed or altered from any source distribution END OF TERMS AND CONDITIONS 234 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com 3 way Call Alphanumeric Dialing Call Decline Call Forward Call Server Call Subject Category 5 Cat5 Category 5e Cat5e Category 6 Cat6 Avaya 1220 IP Deskphone with SIP Software User Guide Glossary The 3 way Call feature joins two calls on your IP Deskphone into one 3 way call You and two other callers can speak together Alphanumeric dialing refers to the spelling of names or words by entering alphabetic characters collocated with the numbers on the numeric dialpad of your Avaya 1220 IP Deskphone This is a feature that you can use to decline a call which includes an option to send a reason for declining the call Call Forward is a feature that you can use to transfer incoming calls to a predefined telephone number or SIP address This is the equipment operated by your service provider that manages the calls to and from your IP Deskphone Call Subject is a feature that you can use to send a message to the person you are contacting as they are receiving the call from you A Call Subject is displayed on the I
237. the terms of this License c If the modified program normally reads commands interactively when run you must cause it when started running for such interactive use in the most ordinary way to print or display an announcement including an appropriate copyright notice and a notice that there is no warranty or else saying that you provide a warranty and that users may redistribute the program under these conditions and telling the user how to view a copy of this License Exception if the Program itself is interactive but does not normally print such an announcement your work based on the Program is not required to print an announcement These requirements apply to the modified work as a whole If identifiable sections of that work are not derived from the Program and can be reasonably Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 225 Third party terms considered independent and separate works in themselves then this License and its terms do not apply to those sections when you distribute them as separate works But when you distribute the same sections as part of a whole which is a work based on the Program the distribution of the whole must be on the terms of this License whose permissions for other licensees extend to the entire whole and thus to each and every part regardless of who wrote it Thus it is not the intent of this section to claim rights or contest your rights to work written entirely by you rather
238. to block all incoming calls The center key of the Navigation Cluster key which is used to select menu items and to confirm changes The Enter key duplicates the function of the context sensitive soft keys Select and Set The Expansion Module is a hardware accessory that connects to the IP Deskphone and provides additional line appearances and feature keys A maximum of three modules are supported This refers to an LCD or an LED signal that indicates a data message contact or feature status by a flash wink steady on or off Fixed keys are the hard labeled keys of the IP Deskphone that have a specific function This is the fixed key used to end an active call or exit an active menu This is the fixed key used to activate Handsfree functionality This is the fixed key used to place an active call on hold You can use IMs to send a text message to a specific user The user must be logged on to receive the IM This is an LCD or an LED signal that indicates the status of a feature by the flash blink steady on or off November 2013 Comments infodev avaya com Message Inbox Multiple Appearance Directory Number MADN Mute Navigation keys Off Hook Parked Call Presence Quit key Ringback ring tone Session Initiation Protocol SIP SIP Address Soft keys context sensitive Speed Dial Avaya 1220 IP Deskphone with SIP Software User Guide Speed Dial This is a fixed key on your IP Des
239. to using it Some other Free Software Foundation software is covered by the GNU Library General Public License instead You can apply it to your programs too When we speak of free software we are referring to freedom not price Our General Public Licenses are designed to make sure 224 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Third Party Terms for Avaya 11xx 12xx sw Release 3 0 through 4 0 Aug Nov 2010 that you have the freedom to distribute copies of free software and charge for this service if you wish that you receive source code or can get it if you want it that you can change the software or use pieces of it in new free programs and that you know you can do these things To protect your rights we need to make restrictions that forbid anyone to deny you these rights or to ask you to surrender the rights These restrictions translate to certain responsibilities for you if you distribute copies of the software or if you modify it For example if you distribute copies of such a program whether gratis or for a fee you must give the recipients all the rights that you have You must make sure that they too receive or can get the source code And you must show them these terms so they know their rights We protect your rights with two steps 1 copyright the software and 2 offer you this license which gives you legal permission to copy distribute and or modify the software
240. tom tabs on the foot stand with the position 1 slots or the position 2 slots on the back of your Avaya 1220 IP Deskphone In position 1 the Avaya 1220 IP Deskphone sits at a 25 degree angle In position 2 the Avaya 1220 IP Deskphone sits at a 55 degree angle 36 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Connecting the components IP Deskphone connections on page 36 shows the slots on the back of the IP Deskphone 2 Press the foot stand into the slots until it snaps into place Note If you mount your Avaya 1220 IP Deskphone on a wall do not attach the foot stand Connecting the handset Use the following procedure to connect the handset to the IP Deskphone 1 Connect the end of the handset cable with a short straight section to the handset 2 Connect the end of the handset cable with the long straight section into the RJ 9 handset jack as shown in IP Deskphone connections on page 36 3 Optional Thread the cord through the channel in the foot stand if installed so that it exits on the side of the foot stand Connecting the headset optional If you have a headset you can connect the headset to the Avaya 1220 IP Deskphone as given in the following procedure 1 On the back of the IP Deskphone plug the headset connector into the headset jack as shown in IP Deskphone connections on page 36 2 Thread the cord through the channel in the side of
241. tus of the friend e Press the All context sensitive soft key to view the contents of the Address book including contacts designated as friends and regular contacts e Press the Edit context sensitive soft key to make changes to the information entered for a friend or to delete the contact from the friends list 3 Press the Exit context sensitive soft key to return to the idle screen To initiate a call to a friend on the Friends list 1 Choose one of the following e Press the Directory fixed key e Press the Filter context sensitive soft key and select Friends from the menu e Press the Select context sensitive soft key while viewing the Address Book 2 Press the Status context sensitive soft key to view the information about the friend 3 Press the Call context sensitive soft key to initiate a Call to the friend November 2013 Filter Select Using the Friends feature The IP Deskphone uses the SIP address or phone number from your personal Address Book to make the call To send an IM to a friends on the Friends list 1 Choose one of the following e Press the Directory fixed key e Press the Filter context sensitive soft key and select Friends from the menu e Press the Select context sensitive soft key while viewing the Address Book Status 2 Press the Status context sensitive soft key to view the information about the friend SendIM 3 Press the SendIM context sensitive soft key to send
242. ue e Press the Clear context sensitive soft key to clear the text e Press the Back context sensitive soft key to return to the previous menu x Note When you select a subject from this list it appears on the screen before you send the call If you want to change that subject press the Subject context sensitive soft key to return to Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 73 Making a call the Call Subject menu You now have the option to select No to a Call Subject To create a new call subject while initiating a call Subject 1 Press the Subject context sensitive soft key to send a Call Subject with the call you are making 2 Press the New context sensitive soft key to create a new Call Subject 3 Press the abc 123 context sensitive soft key to toggle between alphabetic and numeric characters g aoe 4 Use the dialpad to enter the new Call Subject for the contact grt go 8 Tuv gwx Yz 5 Choose one of the following e Press the Save context sensitive soft key to save the new Call Subject and use it with the call e Press the Clear context sensitive soft key to clear the text e Press the Back context sensitive soft key to return to the previous menu without sending the new Call Subject o Note Press the Back context sensitive soft key to return to the previous menu without sending the new Call Subject Managing Call Subjects You can create a list of Call Subj
243. ve more than one call on hold use the navigation key to highlight a call on the LCD screen You can perform an action with that call by using the context sensitive soft keys on the In call menu list The context sensitive soft keys displayed vary depending on the type of call that is currently selected For example a held call has the Actvat context sensitive soft key instead of the Audio context sensitive soft key When you highlight a call that is not active you can retrieve the call from on hold and make it active by pressing the Actvat context sensitive soft key You can also join the call with the active call to create a 3 way calling session See Using 3 way calling on page 129 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 125 While on an active call Multiple calls In call mode When the IP Deskphone has multiple calls connected at the same time you can access the menu items shown in the following figure Userin C User 0147 1 54pm Pob Nortel com Figure 21 Multiple calls In call display screen with context sensitive soft key menu list The Join context sensitive soft key appears when there are multiple calls on the IP Deskphone that can be joined for a conference call or 3 way calling Table 8 Context sensitive soft keys for the multiple calls In call display screen Join Press the Join context sensitive soft key to join the T eligible calls New Call Press NewCal context sensitive soft key to
244. ve soft key select User Settings gt IM Settings gt IM Display On Off from the menu 2 Press the Up Down navigation key to select the user if multiple users are logged into the same deskphone Select 3 Press the Select context sensitive soft key On 4 Choose one of the following 116 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Composing an Instant Message e Press the On Off context sensitive soft key to toggle between enabling IM pop ups or disabling IM pop Off ups e Press the Back context sensitive soft key to return to the previous menu Back Configuring IM audible alert You can configure the IP Deskphone to audibly alert you when a new IM arrives The IP Deskphone audibly alerts you when the IP Deskphone is idle or while on a call You can also choose to disable the audible alert of the IM feature To enable or disable the audible alerts of a new IM Prefs 1 Press the Prefs context sensitive soft key select User Settings select IM Settings and then select IM Audible Alert On Off from the menu Select 2 Press the Select context sensitive soft key On 3 Choose one of the following e Press the On Off context sensitive soft key to toggle between enabling IM audible alerts or disabling IM Off audible alerts e Press the Back context sensitive soft key to return to the previous menu Back Composing an Instant Message When y
245. vember 2013 183 Multiuser Modifying settings A number of preferences in particular Voice Mail and IM settings are per account The main Preferences menu includes a User Settings entry Selecting this entry prompts you to select a registered account After selecting an account a menu appears that lets you modify the settings of that account Related topics Per account call notification options on page 184 IM Settings on page 184 Voice Mail Settings on page 184 Remembering settings after logout on page 185 Per account call notification options The Call Settings entry in the User Settings menu provides a number of configuration options relating to how incoming calls for a particular account are treated e what kind of audio alert should be used ring tone beep nothing e whether the red LED should blink e whether the call should be added to the Incoming Calls log IM Settings IM Settings is located under User Settings Any change in settings on the primary account takes effect immediately You can also modify settings for a secondary account but they do not take effect until that account registers as the primary account Voice Mail Settings Voice Mail Settings is located under Prefs gt User Settings You can program different voice mail addresses and IDs for each account To access the voice mail of a secondary account press the line key of the secondary account to obtain a dial prompt and then press the VMail
246. want to enter the upper case letter C press the number 2 key six times You can cycle through the letters and the numeral by pressing the number button repeatedly To create names or words that contain two adjacent letters that appear on the same button for example the word press you can do the following 1 To enter the first character press the dialpad key 6 2 Pause briefly 3 To enter the next letter press the dialpad key 6 twice to cycle to the letter r When entering alphanumeric information the 1 key on the dialpad represents the characters in the table below To enter a special character press the dialpad number 1 to cycle through the characters until you reach the one you need For example to enter a question mark 7 press the number 1 key eight times Table 6 Alphanumeric characters for dialpad key 1 Character Name at period dash _ underscore 40 Avaya 1220 IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Entering text Character Name amp ampersand apostrophe A carat question mark exclamation point left parentheses right parentheses comma backslash forward slash colon semi colon tilde equal plus numeral 1 x Note No letters are associated with the 0 key however double pressing it inserts a blank character a space
247. ware provided hereunder solely to the extent of the authorized activation or authorized usage level solely for the purpose specified in the Documentation and solely as embedded in for execution on or in the event the applicable Documentation permits installation on non Avaya equipment for communication with Avaya equipment Charges for Heritage Nortel Software may be based on extent of activation or use authorized as specified in an order or invoice Copyright Except where expressly stated otherwise no use should be made of materials on this site the Documentation Software or hardware provided by Avaya All content on this site the documentation and the Product provided by Avaya including the selection arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases You may not modify copy reproduce republish upload post transmit or distribute in any way any content in whole or in part including any code and software unless expressly authorized by Avaya Unauthorized reproduction transmission dissemination storage and or use without the express written consent of Avaya can be a criminal as well as a civil offense under the applicable law Third Party Components Third Party Components mean certain software programs or portions thereof included in the Software
248. word for the screensaver The primary user line key is displayed but not active during the password prompt to give an indication about whose password is in use Picking up the handset and dialing digits activates the line function display for emergency calls only If you try to place an outgoing call a message is displayed and the screensaver starts again If you make an emergency call while the screensaver is active the call is placed using the primary user An incoming call displays caller ID and allows you to answer the call The Unlock context sensitive soft key appears on the screen and you can unlock the IP Deskphone after answering the call You cannot make outgoing calls except an emergency call and cannot view IMs or the Friends list until you unlock the IP Deskphone If you make an emergency call while the screensaver is active the call is placed using the primary user The Network menu is accessible to administrators double press of the Services key even when the screensaver is active If user defined passwords are allowed a mechanism to disable the screensaver allowing the administrator to reset the user defined password is accessible through the Network menu This mechanism also invokes remotely from the IP Deskphone console through an SSH connection All expansion modules are cleared of programmed keys until the screensaver is deactivated Service Package Group Support The Service Package Group Support feature can
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