Avaya™ Quick Edition - Gardner
Contents
1. reee ZorO HediFGOL 4 a ad 4 R K RRR OO ds Using Voicemail o ee esaa acia asama sd 9 m m m RR Record Your Name and Greeting Listening to Voicemail Messages Using Directories lt lt c s iosa oaa mom ORO ea UT ARA AA AAA AAA RIDA ER OA SOR Status Icons and Button LED States A aiid SHES eB ES ERE E sa Do Not DISD oo S 6 S 6 RR ed Padding 42040 S KARR RR AAA A Telephone Menu Navigation lt lt ee es Programmable Feature Buttons Accessing User Options rn Setting Password Options Adjusting the Volume Muting the Active Microphone lt lt Changing the User Language lt lt Choosing a Personalized Ringer Tone Setting the Call Waiting Tone lt lt Setting the Contrast Level of the Display Avaya Quick Edition Release 4 0 1616 IP Telephone User Guide Contents June 2008 o o N DOA RA GM KM M M M M M M M M M MM MMA AAA ea a o 09999 AA A A 699 J EQ M AO Contents Web based System Administration 28 Options Menus oxida 29 Hae k keni mde ra DERE Se See OHS SS oS SSE 31 Avaya Quick Edition Release 4 0 1616 IP Telephone User Guide June 2008 ii Using Quick Edition 1616 IP Telephones Intro2. 10 DAYS OF DELIVERY FOR A REFUND OR CREDIT Avaya grants End User a license within the scope of the license types described below The applicable number of licenses and units of capacity for which the license is granted will be one 1 unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User For purposes of this Software License the following capitalized terms shall have the meanings set forth herein Designated Processor means a single stand alone computing device Software means the computer programs in object code originally licensed by Avaya and ultimately utilized by End User whether as stand alone Products or pre installed on hardware Product s means the combination of hardware and Software comprising the Avaya Quick Edition product line License Type s a Designated System s License DS End User may install and use each copy of the Software on only one Designated Processor unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User Avaya may require the Designated Processor s to be identified by type serial number feature key location or other specific designation or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose b Shrink wrap License SR With respect to Software that contains elements provided by third
3. Enter the IP address of the teleworker server host Backup amp Restore Backup amp restore user configuration data To access telephone and user options using a web browser 1 Start the web browser on your computer 2 In the Address field enter the IP address of the telephone for example type https 192 168 0 2 30 Avaya Quick Edition Release 4 0 1616 IP Telephone User Guide June 2008 Index Index setting up conference Call 9 A transferring incoming Call T CallRtrv softkey oaoa ee ee 8 Audio Calls ending a 6 call pickup alert a a oa aa a 7 Conference call Authorization code dropping a single party 9 override restriction ccs 5 dropping all parties 10 Auto Attendant recording your name 18 putting all participants onhold 9 putting one participantonhold 9 set hg ups xn su or nos Ros o9 Room oS BOX Rom x g B Cons lt transfer sox soa s a GS mm et n Y Back softkey aes cacao o Sle 23 Contrast level setting 28 Blind transfer ee 7 Corporate directory Button changingnamein 17 Oum mu ee a ke vore be ba a 24 making calls USING 5 PHONEEXIT o 24 maximum entries o ee eee 17 C D Call answering cada dad a des 5 Directories Call forward deleting entries
4. Info Prog Key number screen Navigate to the required feature on the Select Key Function screen Press Select and then press the Ok softkey To disable a feature button 1 gv iB jm Press MENU and press the Select softkey on the Phone Settings screen Press the Page Down button to navigate to Programmable Keys Press Select and navigate to the button that you want to disable Press Program and navigate to Disable Press Select and then press Ok Feature Button Functions Add a Contact Call Appearance Paging Voicemail Dialing dials the called party s voicemail Voicemail Options Call Pickup Any pick up a call selected by the system within your group Call Pickup Ext pick up a specific call within your group Call Pickup List list calls available for pickup Do Not Disturb SpeedDial Teleworker Personalized Ringing Call Waiting Tone Contrast Level Backlight Level Avaya Quick Edition Release 4 0 1616 IP Telephone User Guide June 2008 25 Using Quick Edition 1616 IP Telephones e Greeting night switching to select the auto attendant greeting key is programmed by the administrator e Disable Accessing User Options To access user options when password protection is enabled 1 Press MENU and navigate to Secure Settings 2 Press Select type the password and press OK initially enabled the default password is 123456 3 Navigate to Voicemail Call Log or Password Options Language Name Teleworker T
5. Select 5 Press Save then press PHONE EXIT To enable or disable call forwarding 1 Press CallFwd 2 Select All Calls or After 3 Rings or On Busy 3 Press On or Off and then press PHONE EXIT To change the number of rings before forwarding 1 2 3 4 5 Press CallFwd Select After 3 Rings Press Chg and then press NumRng Press the or softkey or the or VOLUME key to decrease or increase the number of rings Press OK press Save and then press PHONE EXIT To forward email to voicemail It is necessary to make system configuration adjustments to enable email forwarding to voicemail Please see your system administrator Zero Redirect To specify a redirect number 1 gv ie d 6 Press MENU and press Secure Settings Type your password and press Next Press Select for Voicemail Options and then press Select for Zero Redirect Press Change Enter the number to which the call will be redirected If the call will be redirected to a PSTN number or a SIP network number include the access code Press Done and then press PHONE EXIT To enable or disable zero redirect 1 Press MENU and press Secure Settings 2 Type your password and press Next 3 Press Select for Voicemail Options and then press Select for Zero Redirect 12 Avaya Quick Edition Release 4 0 1616 IP Telephone User Guide June 2008 Using Quick Edition 1616 IP Telephones 4 Press On or Off then PHONE EXIT U
6. delete characters if necessary Key 1 0 Case softkey Page Left and Page Right Bksp softkey 2 through 9 keys Action To enter special characters amp and To add a space To change a character to upper or lower case The first character in a line and the first character after a space are capitalized automatically To move the cursor to the left or right without deleting a character To delete a character Press a key once to enter the first letter twice for the second letter three times for the third letter and four times for the fourth letter For example to type R press the 7 three times Avaya Quick Edition Release 4 0 1616 IP Telephone User Guide June 2008 17 Using Quick Edition 1616 IP Telephones 5 Press OK and PHONE EXIT To add an entry to your personal directory manually 1 G WK M Press CONTACTS and press the Page Right button to change to the Pers Contacts list Press More and then press Add Type a name for the record for example the name of the party press More and then press Next Type the phone number or extension for a PSTN or a SIP number type the prefix first Press More and then press Next Press Yes and press PHONE EXIT To copy an entry from the corporate directory 1 ar wn Press CONTACTS Press Page Up or Page Down to move through directory entries Press Details for the selected entry Press Copy then press Select Press Ok the
7. e To activate the microphone press MUTE again Changing the User Language 1 Press MENU and navigate to Secure Settings Press Select and type the password initially enabled the default password is 123456 Press Next and navigate to Language Press Change navigate to the selected language and press Select Press Yes to confirm Press Ok and then press PHONE EXIT Dapy Choosing a Personalized Ringer Tone 1 Press MENU and press Select on the Phone Settings screen 2 Press Select on the Personalized Ringing screen 3 Navigate to the selected ring pattern and press Select Press Play to listen to a ring pattern Avaya Quick Edition Release 4 0 1616 IP Telephone User Guide June 2008 27 Using Quick Edition 1616 IP Telephones 4 Press PHONE EXIT Setting the Call Waiting Tone 1 Press MENU and press Select on the Phone Settings screen Navigate to Call Waiting Tone and press Select Press ON to enable the waiting tone or OFF to disable it When the call waiting tone is enabled you will hear a beep when a second call comes in 4 Press PHONE EXIT Setting the Contrast Level of the Display 1 Press MENU and press Select on the Phone Settings screen Navigate to Contrast Level and press Select Press the or softkey or the or VOLUME button to brighten or dim the background Press the OK button B6 Im Web based System Administration If your telephones are connected to the same network as the administrat
8. selected entry Press Details and then press Copy Navigate to Speed Dial and press Select Navigate to the selected entry number and press Select and then Ok Press the PHONE EXIT button To copy an entry from a voicemail record 1 2 3 4 Press MESSAGE Type your voicemail password and press Next Navigate to the voicemail record that you want to copy Press Select and then press Copy 22 Avaya Quick Edition Release 4 0 1616 IP Telephone User Guide June 2008 5 6 T Using Quick Edition 1616 IP Telephones Navigate to Speed Dial and press Select Navigate to the selected entry number and press Select and then Ok Press the PHONE EXIT button To edit a speed dial entry 1 Se OP Qr doo T9 Press MENU and press Select on the Phone Settings screen Press the Page Down button to navigate to Speed Dial Navigate to the speed dial entry that you want to edit Press Select and then press Edit If required press Bksp to edit the name then press More Press Next and press Bksp to edit the number then press Next Press the PHONE EXIT button To delete a speed dial entry 1 2 3 4 5 Press MENU and press Select on the Phone Settings screen Press the Page Down button to navigate to Speed Dial and press Select Navigate to the speed dial entry that you want to delete Press Select and then press Delete Press Ok and then press the PHONE EXIT button to exit Telephone Menu Navigation Softkeys Pr
9. to navigate to Call Pickup Alert and press Select Press the Page Up and Page Down buttons to switch between Audio Alert or Visual Alert Enable or disable ON or OFF Press the PHONE EXIT button ar woh Putting a Call on Hold To put a single call on hold e Press HOLD You can replace the handset without losing the call To retrieve a held call e Pick up the handset and press HOLD or Resume or OK or the Call Appearance button To put an active call on hold while you place a new call 1 Press HOLD Press a Call Appearance button Place and conclude the new call A m Retrieve the held call To put an active call on hold while you answer a second call 1 When a call comes in press the button that corresponds to the incoming call The active call is automatically put on hold 2 Conclude the new call To retrieve the held call press Resume HOLD or Call Appearance Transferring Calls To transfer a call and speak to the receiving party 1 With the calling party on the line press TRANSFER Avaya Quick Edition Release 4 0 1616 IP Telephone User Guide June 2008 7 Using Quick Edition 1616 IP Telephones 2 When you hear the dial tone you can call the next party in one of several ways dial the number press CONTACTS CALL LOG or REDIAL select the number and press OK 3 After the dialed party answers your call announce the caller 4 When you are ready to transfer the call press Complete and pres
10. to the caller press Answer Avaya Quick Edition Release 4 0 1616 IP Telephone User Guide June 2008 Using Quick Edition 1616 IP Telephones To access your voicemail remotely 1 Using any touch tone telephone that has access to the Quick Edition network dial your extension Wait for voicemail to answer the call As soon as the greeting starts to play press When prompted enter the password followed by the key ar wo N Follow the prompts User Keypad Shortcuts The following table shows shortcuts available from the keypad after you enter the password Key Function 1 1 Listen to new messages Main Menu 1 Listen to voicemail messages 1 Rewind 2 Pause 3 Fast forward 4 Replay 5 Envelope information 7 Delete 8 Reply 9 Save Skip to the next message Return to main menu 4 Personal Options 1 Voicemail notification on or off 2 Record name Stop Recording 1 Satisfied and store 2 Listen to name 3 Erase and re record Avaya Quick Edition Release 4 0 1616 IP Telephone User Guide June 2008 15 Using Quick Edition 1616 IP Telephones Key Function 4 Add additional recording to the name Exit without changes and return to record name menu Record personal greeting Stop recording 1 Satisfied and store 2 Listen to message 3 Erase and re record 4 Add additional recording to the message Exit without changes and return to personal greeting menu Delete perso
11. AVAYA Avaya Quick Edition Release 4 0 1616 IP Telephone User Guide 16 602948 Release 4 0 June 2008 Issue 1 O 2007 Avaya Inc All Rights Reserved Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing Avaya Inc can assume no liability for any errors Changes and corrections to the information in this document may be incorporated in future releases For full legal page information please see the complete document Avaya Legal Page for Software Documentation Document number 03 600758 To locate this document on the website simply go to http avaya com support and search for the document number in the search box Documentation disclaimer Avaya Inc is not responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya Customer and or End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by the Customer or End User Link disclaimer Avaya Inc is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this documentation and Avaya does not necessarily end
12. IT To view the status information for a monitored user Press CONTACTS and the Page Down button to navigate to OR Note the state of the LEDs on the Feature button assigned to To dial a monitored user While you are on an active call you can access the Corporate Directory to modify Status the entry for the monitored user the monitored user Press the Feature button assigned to monitor the user status My Status To configure your own status information 1 Boo m Press MySts Press the Page Down button to view all status options Press Select at your status choice Press Yes to confirm and then press Exit 20 Avaya Quick Edition Release 4 0 1616 IP Telephone User Guide June 2008 Using Quick Edition 1616 IP Telephones To change or remove your status information 1 Press MySts Press the Page Down button to view all status options Select Auto to remove your set status B oO I Press Yes to confirm and then press Exit Do Not Disturb Use the do not disturb DND feature to prevent your telephone from ringing or receiving pages 1 Press MENU and press Page Down to navigate to DND 2 Press OK 3 Press ON or OFF and then press PHONE EXIT Paging To broadcast an announcement to a paging zone 1 Press MENU and press Page Down button to navigate to Paging 2 Press Select lift the handset and perform one of the following actions select General Page to broadcast a message to all devices in t
13. Release 4 0 1616 IP Telephone User Guide June 2008 Using Quick Edition 1616 IP Telephones e Clear All Clears the missed call counter and both lists of calls 5 Press Yes then press PHONE EXIT Call Forwarding To forward calls to voicemail 1 2 3 4 5 Press CallFwd Navigate to AII Calls or After 3 Rings or On Busy Press Select Press Change and then press Select Press Save and then press PHONE EXIT To forward calls to a directory number 1 WK Q M Press CallFwd Navigate to All Calls or After 3 Rings or On Busy Press Select and then press Change Navigate to Contact and press Select Navigate to the selected number and press Select or OK You can choose PersCnt or CorpCnt Press Save then press PHONE EXIT To forward calls to an external number ar wo nv 6 Press CallFwd Navigate to All Calls or After 3 Rings or On Busy Press Select and then press Change Navigate to Dialed and press Select Enter the number to which calls will be forwarded If the call will be forwarded to a PSTN number or to a SIP network number include the access code Press Next Save then PHONE EXIT To return a busy signal and disconnect the caller on busy 1 2 3 Press CallFwd Navigate to On Busy Press Select and then press Change Avaya Quick Edition Release 4 0 1616 IP Telephone User Guide June 2008 11 Using Quick Edition 1616 IP Telephones 4 Navigate to Busy Tone and press
14. See page 24 for instructions to program a feature button for Call Pickup List Call Pickup Any or Call Pickup Extension To display the list of calls available for pickup in your group 1 Press Call Pickup List to display all calls available for pickup 2 Navigate to the call that you want to answer and press Select To pick up any call within your group e Press Call Pickup Any the system selects the telephone and the call targeted for pickup To pick up a call on a specific extension within your group e Press Call Pickup Extension and then dial the ringing extension OR press Call Pickup List and select an extension in the list of calls available for pickup To pick up a call when audio or visual alert is enabled With audio alert enabled a call to your telephone will override a pickup alert With visual alert enabled a call to your telephone will return a busy signal to the caller if all call display lines are consumed by unanswered call pickup calls 1 Visual alert the interface will display the calling party number and the called party name Audio alert the telephone will provide an audible page tone ring 2 Press Answer to answer the call press Ignore to ignore the call 6 Avaya Quick Edition Release 4 0 1616 IP Telephone User Guide June 2008 Using Quick Edition 1616 IP Telephones To enable or disable an audio or visual alert 1 Press MENU and press Select on the Phone Settings screen Press the Page Down button
15. anguage Menu items 27 password menu items 26 ringtone menu items 27 voicemail keypad shortcuts Le voicemail menu items 13 V View speed dial list 21 Visual call pickup alert cles T VmTsf softkey a a a a aa T Voicemail accessing Voicemail options 12 calling directly to mailbox 4 calling from your mailbox 4 recording your name Ta toplaya oom e Gee ee bs 14 transferring to mailbox 7 Voicemail application setting options through telephone buttons 13 supported callers actions 18 16 user keypad shortcuts 15 whatcalershear ls 16 Volume adjusting ss 27 Avaya Quick Edition Release 4 0 1616 IP Telephone User Guide June 2008 33 Index Avaya Quick Edition Release 4 0 1616 IP Telephone User Guide June 2008 34
16. cemail record 22 delete eniry i a a s ws o Sa ae RO Ge xe Rn 23 editentry ca da daa lle 23 to make a call usinga 4 view your list 21 Speed Dial application adding entries to list 22 adding entry manually 22 copying entry from Call Log 22 copying entry from Corporate directory 22 deleting entries 23 editingentries 22 23 Status June 2008 32 Index add remove monitored user 20 Calling a user clle 20 W change personal value 21 configure personal value 20 Web based System Administration 28 description 2 oo lle 19 remove personal value 21 ValUeS uox ti ee v EO ee ee N 9 Z view information for a user 20 Zero redirect feature disabling e s aoe Ra a es a R 12 T specifying Operator extension 12 Telephone menu navigation Overview of telephone menu navigation 23 Telephone details 24 Telephone Options main menu summary 29 Telephone Options menu summary of options 29 30 Text entering in display area d Transferring a call 7 U User Keypad Shortcuts 15 User Options accessing lt g ee llle 26 User Options Options button contrast level menuitems 28 l
17. duction Avaya Quick Edition Release 4 0 1616 IP Telephone User Guide June 2008 1 Using Quick Edition 1616 IP Telephones 1 Message Waiting 7 Volume 13 Message Message en attente Volume Message en attente Volume Nachrichtenanzeige Lautst rke 2 Call Appearance or Feature 8 Headset 14 Avaya menu Boutons Ligne Fonction Casque d coute Boutons Ligne Fonction Casque d coute Leitungs Funktionstasten Headset 3 Softkeys 9 Hold 15 Contacts Touches programmables Attente Touches programmables Attente Softkeys Halten 4 Phone Exit 10 Conference 16 Call logs T l phone Quitter Conf rence T l phone Quitter Conf rence Telefon Beenden Konferenz 5 Speaker 11 Transfer 17 Redial Haut parleur Transfert Laisser Haut parleur Transfert Laisser Lautsprecher Weiterleiten Wahlwiederholung 6 Mute 12 Drop Discr tion Conf rence Discr tion Conf rence Stumm Trennen Call LED State The phone supports up to sixteen 16 simultaneous calls an expansion module adds 32 buttons By selecting the button the call associated with that button becomes the active call and this call information is displayed in the application line of the screen The call information for other calls assigned to other call appearance buttons could be viewed in the application line by using the navigation buttons to scroll through the list See Status on page 19 for Feature Status LED states The table below lists call LED
18. ernational dial code To make calls using the corporate or personal directory 1 Press CONTACTS Press the Page Right button to switch between Corp Contacts and Pers Contacts 3 Pressthe Page Up and Page Down buttons to navigate to the directory entry that you want to dial Press Detail to view additional information 4 Press Dial or OK To make a restricted call using an authorization code The system may be configured with dialing restrictions that require you to enter an authorization code 1 Dial the external number 2 After hearing a tone dial the 6 10 digit authorization code provided by the system administrator Receiving Calls To answer an incoming call e Press Answer press the blinking button pick up the handset press SPEAKER or press HEADSET To answer or ignore a second incoming call e Press Answer or Ignore or press the Call Appearance key while the telephone is ringing If you choose to answer the first call is put on hold Avaya Quick Edition Release 4 0 1616 IP Telephone User Guide June 2008 5 Using Quick Edition 1616 IP Telephones Ending Calls To end a telephone call Do one of the following e Press EndCall press DROP replace the handset press SPEAKER or press HEADSET Call Pickup Call pickup permits a user to answer a call that is ringing on another telephone in the same pickup group You will hear a reorder tone if you are not allowed to pick up a call or if there is no alerting call Note
19. from Personal 19 change number ofrings 42 editing entries in Personal 18 email to voicemail lll 12 vewingenties ree E enable anddisable 12 Display area to directory number ooo 1 entering text in o o A7 to external number ooo aa 11 setting contrast level 28 to voicemail o oo a a 11 DND Do Not Disturb Call log m enabling and disabling 21 editing number before dialing 10 DROP aae 6 making calls from list 5 viewing entries 2 2 2 ee o 10 Call parking andretrieving 8 E Call pickup EndCall es ed a Bh Bo e Ae 6 A tee Z e AO enu UR ev drea d 6 Ending calls o 6 any Call asd o ook Romo s a 6 Extension call to extension 6 Viewing 24 descripion lees 6 list available calls 6 Call Waiting Tone F SEWING lt se ce ae e Ee ee Red 28 Caller Keypad Shortcuts 16 sets Mu Re PETIERE 25 Calling NM ist do dod nt ea ee aS 25 directly to voicemail a dC GE Je Ede d UA 4 Feature buttons programmable from status montor a E LA EL 20 program a feature button 24 from your voicemail eee 4 initiating a call manualy 4 putting call on hold to answer a call Ei H putting call on hold to place a call E E Handse
20. he network navigate to and Select a specific zone to broadcast a message to the devices in that zone Wait for the paging tone and then speak your announcement clearly into the microphone Press Done or hang up Press PHONE EXIT Speed Dial To view your speed dial list 1 Press MENU and press Select on the Phone Settings screen Avaya Quick Edition Release 4 0 1616 IP Telephone User Guide June 2008 21 Using Quick Edition 1616 IP Telephones 2 3 Press the Page Down button to navigate to Speed Dial Press Page Down to view each entry To add a speed dial entry manually 1 Al 9 UU dec m Press MENU and press Select on the Phone Settings screen Press the Page Down button to navigate to Speed Dial Navigate to the selected entry number and press Add Type a name for the speed dial entry Press Next Type a number Press Next and press the OK button to exit To copy an entry from the corporate directory 1 ogsowNm Press the CONTACTS button Press the Page Down button to navigate to the selected entry Press Details and then press Copy Navigate to Speed Dial and press Select Navigate to the selected entry number and press Select and then Ok Press the PHONE EXIT button To copy an entry from the call log 1 SOY Or dee Go m Press the CALL LOG button Press the Page Right and Page Left buttons to switch between the Incoming and Outgoing lists Press the Page Down button to navigate to the
21. ion viewing 24 name viewing 24 site details viewing 24 Avaya Quick Edition Release 4 0 1616 IP Telephone User Guide PHONE EXITbutton o 24 Pickup alert uini oue eeu um a d Ruhe Os 6 any Call 4 2 ov xe acne REC Dom OR e E en 6 Call to extensi n s s e 6 description s e ssa esda ardran 6 list available calls 6 Presence see Status Programmable feature button OISADIG lt 5 400 e ia Rx da a a unen 25 lIBEOE s cs e aai rad a ee Meee A 25 program a feature button 4 24 R Receiving calls o 5 Recording name for personalized greeting 12 Release number viewing 24 Restricted calls authorization code css 5 Ringer volume adjusting 27 S Select softkey 23 Set information extension viewing s sooo 24 name viewing a a a a 24 site details viewing o 24 software release 24 Site details viewing ee ae aai ai e ai iad aa 24 Softkey DECK eacee an s ae aa nl ae 23 SGIOC a c r RN 23 Software version viewing 24 Speaker volume adjusting 27 Speed dial add entry manually 22 copy entry from call log 22 copy entry from corp dir 22 copy entry from voi
22. ion computer you can configure system wide options using the web based administration interface Refer to Avaya Quick Edition System Administration Guide 28 Avaya Quick Edition Release 4 0 1616 IP Telephone User Guide June 2008 Options Menus Table 1 Telephone Options Home Screen CallRtv Retrieve a parked call CallFwd Enable disable and modify call forwarding settings all calls after 3 rings or busy MySts Set your user status Table 2 Telephone Options Main Menu Phone Settings Personalized Ringing Call Waiting Tone Call Pickup Alert Contrast Level Backlight Level Speed Dial Programmable Keys Call Forward Enable disable and modify call forwarding settings all calls after 3 rings or busy Paging Initiate a general page or page to devices in a specific zone DND Enable and disable Do Not Disturb My Status Set your user status Phone Information View extension name site name and number IP and MAC address software version and language Secure Settings To log into user options password protected Table 3 Telephone Options Secure Setting Menu Voicemail Options Enable and disable operator redirect and the number to which a call will be redirected Record your name and greeting Call Log Options Clear incoming and outgoing logs or clear all Language Select a user language from the list Name Enter your name as it will appear in the co
23. municate with others You can monitor a maximum 15 telephones or 40 telephones if you have an expansion module You cannot monitor Auto Attendant group external numbers A10 analog extensions SIP softphone or WiFi sets When Status is set manually the following status values can be configured by the user e Auto Automatic the default value e Busy e Away e n Meeting e Be Right Back e Private e Do Not Disturb When Status is set to automatic the following values can be displayed e On Call off hook e Available on hook e All Call Forwarded call forwarding configured to forward all calls Status Icons and Button LED States Feature button LEDs Corporate Directory Icon Meaning Red OFF Green ON L Off hook on a call Red OFF Green OFF On hook available FS Avaya Quick Edition Release 4 0 1616 IP Telephone User Guide June 2008 19 Using Quick Edition 1616 IP Telephones Red ON Green ON All calls forwarded Red ON Green OFF Busy Do Not Disturb Private Red OFF Green ON Be right back oO 2 ED te Red ON Green OFF Away Red ON Green OFF In a meeting Red ON Green ON Offline Note information To add a user status monitor to a feature button Or ou o qwe Press OK and then press a feature button Press the Program softkey Press Select to Add a Contact Navigate to the contact and press Select Press Ok and then press PHONE EX
24. n press PHONE EXIT To copy an entry from the call log 1 B o0 m Press CALL LOG Press Page Up or Page Down to move through directory entries Press Details to choose the entry and then press Copy Press Select press Ok and then press PHONE EXIT To copy an entry from a voicemail record 1 2 3 4 5 Press MESSAGE enter your password and press Next Press Page Up or Page Down to move through directory entries Press Select for the selected entry and then press More Press Copy then press Speed Dial or Personal Directory Press Select press Ok then press PHONE EXIT To edit an entry in your personal directory 1 2 3 4 Press CONTACTS and then press the Page Right button to change to the Pers Contacts list Press Page Up or Page Down to move through directory entries Press Details for the selected entry and then press More Press Edit then press Bksp to edit the name 18 Avaya Quick Edition Release 4 0 1616 IP Telephone User Guide June 2008 Using Quick Edition 1616 IP Telephones 5 Press More press Next and then Bksp to edit the number 6 Press OK then press Yes and press PHONE EXIT To delete an entry from your personal directory 1 Press CONTACTS and then press the Page Right button to change to the Pers Contacts list 2 Press Details for the selected entry 3 Press More press Delete then press PHONE EXIT Status Status information is the advertisement of a user s availability to com
25. nal greeting and use standard greeting Change password Configure zero redirect 1 Turn on feature 2 Turn off feature 3 Change redirect number Return to personal greeting menu Return to main menu Exit voicemail system Caller Keypad Shortcuts The following table shows the options that a caller can select while leaving a message Each key on the caller s dialpad performs a different function Key Function 1 Save the message and end the call 2 Listen to the message 3 Erase and re record the message 4 Add information to the recorded message 16 Avaya Quick Edition Release 4 0 1616 IP Telephone User Guide June 2008 Using Directories Key Using Quick Edition 1616 IP Telephones Function Exit without leaving a message Pause during recording and play voicemail prompts The maximum number of entries is 100 for the corporate directory and 100 for the personal directory To view corporate and personal directory entries 1 Press CONTACTS 2 Press the Page Right button to switch between Corp Contacts and Pers Contacts lists 3 Press Page Up or Page Down to move through directory entries To change your name in the Corporate directory 1 2 3 4 Press MENU Secure Settings and type your password Navigate to Name and press Select Press Change Type a name starting with the last name and ending with the first name for example Young Mary Press Bksp to
26. o access user options when password protection is disabled 1 Press MENU and navigate to Secure Settings 2 Press Next and to select from available options Setting Password Options To change your password 1 Access the Secure Settings menu and type the password Press Next and navigate to Password Options Press Select and press Select again Type the new password Confirm the new password Press Next and type the old password Press Ok to confirm and then press PHONE EXIT Daron To enable or disable password protection 1 Access the Secure Settings menu and type the password 2 Navigate to Password Options and press Select 3 Press Page Down to navigate to Turn Pswd OFF or Turn Pswd ON 4 Press Select and then press Yes to activate or deactivate password protection 5 Press PHONE EXIT 26 Avaya Quick Edition Release 4 0 1616 IP Telephone User Guide June 2008 Using Quick Edition 1616 IP Telephones Note Disabling password for accessing user options does not disable the voicemail password Adjusting the Volume Use VOLUME up and down to adjust the handset speaker headset or ringer volume The adjusted volume setting for the ringer and speaker remains until you change it again or until the phone is reset The handset and headset volume setting is returned to the default setting automatically after the telephone has been idle for 30 seconds Muting the Active Microphone e Press the MUTE button while on a call
27. ogrammable Feature buttons and the MENU button provide access to user specific and system wide options You must have the System Administration password to access System menu options Lists and menus display one item on the screen at a time You can browse through list items using the up and down navigation arrows Typical List and Menu Actions Key Action Select softkey Select the menu item in context and advance to the next screen Back softkey Go back to the previous screen Page Left Go back to the previous screen Page Right Select the item in context and advance to the next screen Avaya Quick Edition Release 4 0 1616 IP Telephone User Guide June 2008 23 Using Quick Edition 1616 IP Telephones Key Action Page Up Browse through the list by advancing to the previous screen Page Down Browse through the list by advancing to the next screen Feature Button Cancel the list go to the application associated with the programmed feature button PHONE EXIT Return to the idle screen OK Button From the idle screen press OK and any other key to view key s details Press the key and then Page Left and Right to display the IP address for the telephone To view software release and site details Information 1 Press MENU navigate to Phone Information and press Select 2 Press Select at Phone Details The extension and name is displayed 3 Press the Page Down button to view Relea
28. on that corresponds to the speed dial entry OR 1 Press MENU and press Select on the Phone Settings screen 2 Press the Page Down button to navigate to Speed Dial and press Select 3 Navigate to the selected entry and pick up the handset or press OK To make a call directly to a voice mailbox 1 Press the programmable feature button assigned to Voicemail Dialing 2 Pick up the handset or press SPEAKER or press HEADSET dial handsfree 3 Dial the number To make a call from your voice mailbox 1 Press MESSAGE and enter your password 2 Press Next and scroll to the selected message 3 Press Select and pick up the handset or press SPEAKER or press HEADSET To make a call using REDIAL 1 Pick up the handset or press SPEAKER or press HEADSET 2 Press REDIAL to dial the last number that you dialed Note Redial will dial the telephone not the voicemail 4 Avaya Quick Edition Release 4 0 1616 IP Telephone User Guide June 2008 Using Quick Edition 1616 IP Telephones To make a call from the list of call logs You must subscribe to Caller ID service for the name and number of incoming calls to be recorded in the Incoming list 1 Press CALL LOG Press the Page Right button to switch between Outgoing and Incoming lists Press the Page Up and Page Down buttons to navigate to the entry that you want to dial Press Detail to view additional information 4 Press Dial or OK If the call is long distance you must insert the int
29. orse the products services or information described or offered within them We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages Warranty Avaya Inc provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available through the following Web site http avaya com support Copyright Except where expressly stated otherwise the Product is protected by copyright and other laws respecting proprietary rights Unauthorized reproduction transfer and or use can be a criminal as well as a civil offense under the applicable law Avaya support Avaya provides a telephone number for you to use to report problems or to ask questions about your product The support telephone number is 1 800 242 2121 in the United States For additional support telephone numbers see the Avaya Web site http avaya com support Software License USE OR INSTALLATION OF THE PRODUCT INDICATES THE END USER S ACCEPTANCE OF THE TERMS SET FORTH HEREIN AND THE GENERAL LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE AT http support avaya com Licenselnfo GENERAL LICENSE TERMS IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS YOU MUST RETURN THE PRODUCT S TO THE POINT OF PURCHASE WITHIN TEN
30. park the call pick up the handset or press SPEAKER or press HEADSET 2 Press CallRtv navigate to the selected call and press Select or OK Conference Calls You can create a conference call with three participants Each of the other participants can in turn add one additional participant to the conference call for a maximum of five parties per conference call To create a conference call with three participants 1 Call the first party 2 When the call is answered press CONFERENCE Press Dial and dial the number of the second party or press CONTACTS CALL LOG REDIAL or CallRtv select the number and press OK The first party is put on hold automatically 4 When the second party answers press CONFERENCE or Join To join existing calls to create a conference 1 When you are on a call with one party and at least one more party is on hold press CONFERENCE The active call is automatically added to the conference 2 Browse to the held party and press CONFERENCE or press Join to create the conference To drop a single party from the conference call 1 Navigate to the party that you want to drop 2 Press DROP or Drop 3 Press Resume to return to the remaining party To place one of the participants on hold 1 Select the Call Appearance button beside the party that you want to speak to privately or navigate to the selected party Press Select or OK To resume the three way conference press CONFERENCE To place all
31. participants on hold 1 Press HOLD Avaya Quick Edition Release 4 0 1616 IP Telephone User Guide June 2008 9 Using Quick Edition 1616 IP Telephones 2 To resume the conference call press HOLD again To end the conference call Press End or DROP or hang up the handset or press SPEAKER or press HEADSET Using Call Logs To view call log entries 1 Press CALL LOG Press the Page Right button to switch between Outgoing and Incoming lists Press the Page Up and Page Down buttons to view the next or previous entry Press Detail to view additional information To edit a call log number before you dial 1 ar wo hr Press CALL LOG Press the Page Right button to switch between Outgoing and Incoming lists Press the Page Up and Page Down buttons to view the next or previous entry Press Details for the entry that you want to edit and then press Edit Press Bksp to modify the number and then press Dial To delete a single entry 1 Pora ett Press CALL LOG Navigate to the number that you want to delete Press Details and then press More Press Delete and the press PHONE EXIT To clear call logs 1 2 3 4 Press MENU and navigate to Secure Settings Press Select and type your password Press Next and navigate to Call Log Options Select one of the following e Clear Incoming Clears the list of incoming calls e Clear Outgoing Clears the list of outgoing calls 10 Avaya Quick Edition
32. party suppliers End user may install and use the Software in accordance with the terms and conditions of the applicable license agreements such as shrink wrap or clickwrap license accompanying or applicable to the Software Shrink wrap License The text of the Shrink wrap License will be available from Avaya upon End User s request Third party Components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements Third Party Components which may contain terms that expand or limit rights to use certain portions of the Product Third Party Terms Information identifying Third Party Components and the Third Party Terms that apply to them is available on Avaya s web site at http support avaya com ThirdPartyLicense Contents Using Quick Edition 1616 IP Telephones Introduction rcs rh RR hom oh om oon oon on Call LED Stall 2 6225 646 94864485 3 OK GEER RR T Handset Speaker Headset Behavior Making Galle 6 cece Se eR ERRA AAR DEER DEED OHS Recewing DUI 6 5655 644 5485 65482 ee P Sce Gad R Ending Galli AA RR ESSI SEE ES CallPIckUD 22553593 ER RO AAA PuttingaCallonHold eee ee eee Transferring Calls x c cc e R e R TR E R RRR on Parking and Retrieving Calls lt lt Conference Calls lt Using Cal LogS 2 22 cc ieee eed RRR RR L TR ER RT Call Forwarding
33. ress PHONE EXIT Listening to Voicemail Messages To listen to a voicemail message using Vmail 1 2 3 Press MESSAGE enter the password and then press Next Press the Page Up and Page Down buttons to navigate to the selected message Press Play and then pick up the handset To listen to a voicemail message using a speed dial key After you have assigned voicemail to a speed dial entry any time you want to check your voicemail simply press and hold the corresponding dial pad key for more than two seconds To assign voicemail to a speed dial key 1 WK M Press MENU and press Select on the Phone Settings screen Press the Page Down button to navigate to Speed Dial and press Select Press Add and type a name for the speed dial entry for example My Voicemail Press Next and type your own extension number press Pause and then press Press Next Press Select at any available Speed Dial number to assign the entry to that number An example voicemail speed dial would look like this 201 My Voicemail Press Yes and then press PHONE EXIT Note If security is not an issue you can type your password after the and followed by for single button access to your voicemail For example 201 123456 To listen to a voicemail message while the message is being recorded 1 2 14 When the caller begins to record a message press Listen You can hear the caller speaking but the caller cannot hear you To speak
34. rporate directory Teleworker To connect your telephone to high speed Internet and access the Corporate directory Password Options Change and enable disable password for user s telephone web interface voice mail Avaya Quick Edition Release 4 0 1616 IP Telephone User Guide June 2008 29 Options Menus Table 4 Telephone Options Web Interface Menu Change Password Enter existing password enter new password and confirm new password Home Call Forwarding Enable disable and modify call forwarding settings Call Pickup Alerts Enable and disable audio and visual call pickup alert Do Not Disturb DND Enable and disable audio notification for incoming calls Speed Dial Create modify and delete personal speed dial numbers Caller s Logs Incoming and Dialed Calls View details Clear logs and Reset Missed Call Counter Terminal Settings Name Change name Set Optional Features View e mail Fwd Teleworker and WebAdm Sys Options Voicemail Zero Redirect SMTP Settings Enable and disable Operator redirect and enter the number to which a call will be redirected Enable or disable SMTP on network and specify IP address of SMTP server host and or SMTP port for support of e mail notification of voicemail See your system administrator Teleworker Options Working Mode Disable Local or enable Teleworker teleworker Preferred Server
35. s TRANSFER To transfer a call without speaking to the receiving party 1 With the calling party on the line press TRANSFER 2 When you hear the dial tone you can call the next party in one of several ways dial the number press CONTACTS CALL LOG or REDIAL select the number and press OK 3 When the telephone at the far end begins to ring press TRANSFER or Complete and hang up To transfer a call directly to voicemail for the receiving party 1 With the calling party on the line press VmTsf 2 Dial the number or press Contact and select the number 3 Hang up Note A long delay before dialing the number will result in fast busy tone Press Cancel or Exit and then press HOLD to remove the original caller from hold and start the transfer process again Parking and Retrieving Calls To park a call 1 While the call is active press Park 2 Hang up To retrieve a parked call from the telephone that was used to park the call 1 At the telephone that was used to park the call go off hook 2 Do one of the following to retrieve a single parked call press UnPark to retrieve one of several parked calls navigate to the selected call and Select 8 Avaya Quick Edition Release 4 0 1616 IP Telephone User Guide June 2008 Using Quick Edition 1616 IP Telephones To retrieve a parked call from any other telephone 1 At any Quick Edition IP telephone connected to the network except the telephone that was used to
36. se Details and Site Details To view IP address and MAC address 1 Press MENU navigate to Phone Information and press Select Press Select at Phone Details The extension and name is displayed 3 Press Select again and press Page Down to view the following information Set Extension Name IP Address MAC Address Programmable Feature Buttons Any feature button can be programmed as call appearance a feature key as a status key or a directory entry By default the top four keys are call appearance buttons and the rest are unassigned The configuration can be modified to suit your needs There must be at least one call appearance button for phone to work properly There are two ways in which the programmable keys can be assigned by using the MENU button or by using the key information screen To program a feature button using the menu 1 Press MENU and press the Select softkey on the Phone Settings screen 24 Avaya Quick Edition Release 4 0 1616 IP Telephone User Guide June 2008 2 3 4 5 Using Quick Edition 1616 IP Telephones Press the Page Down button to navigate to Programmable Keys Press Select and the Page Down button to navigate to the button that you want to program Press Program and navigate to the selected feature Press Select and then press OK To program a feature button from the key information screen 1 2 3 4 Press OK and then press a feature button Press the Program softkey on the Key
37. sing Voicemail Record Your Name and Greeting To record your name 1 oon fF wh 7 Press MENU and navigate to Secure Settings Press Select and type the password the default password is 123456 Press Next and then press Select at the Voicemail Options screen Navigate to Record Name and press Select Lift the handset then press Record speak your name clearly and press Stop Do one of the following press Play to listen to your recording press Save and then Ok if you are satisfied with the recording press Record again to re record your name Press PHONE EXIT To record a personalized greeting 1 2 Press MENU and navigate to Secure Settings Press Select and type the password Press Next and then press Select at the Voicemail Options screen Navigate to Record Greeting and press Select Lift the handset then press Record record your greeting and press Stop Do one of the following press Play to listen to your recording press Save and then Ok if you are satisfied with the recording press Record again to re record your greeting Press PHONE EXIT Avaya Quick Edition Release 4 0 1616 IP Telephone User Guide June 2008 13 Using Quick Edition 1616 IP Telephones To delete a personalized greeting 1 Boo m Press MENU and log in to Secure Settings Press Select at the Voicemail Options screen Press Next at Record Greeting press Delete and press Yes to confirm P
38. states State Red LED Green LED No calls Off Off Ringing call Fast blinking Off Dialing On Off Connected Off On Local hold Slow blinking Off Remote hold Slow blinking On 2 Avaya Quick Edition Release 4 0 1616 IP Telephone User Guide June 2008 Using Quick Edition 1616 IP Telephones Local park On Off Remote park Slow blinking On Handset Speaker Headset Behavior Action Active Device Result Lift handset Speaker or headset Handset becomes active device Replace handset Handset Terminate the call Speaker or headset No effect Press speaker button Handset or headset Speaker becomes active device Speaker Terminate the call Press headset Handset or speaker Headset becomes active device Headset Terminate the call Avaya Quick Edition Release 4 0 1616 IP Telephone User Guide June 2008 3 Using Quick Edition 1616 IP Telephones Making Calls To make calls manually 1 Pick up the handset press SPEAKER press HEADSET or press a Call Appearance button 2 Dial the number OR 1 Pre dial the digits You can edit the number if necessary 2 Pick up the handset press SPEAKER press HEADSET or press a Call Appearance button To make a call using a speed dial You must first create speed dial entries see Speed Dial on page 21 e Press and hold for two seconds the number butt
39. t volume adjusting 27 Avaya Quick Edition Release 4 0 1616 IP Telephone User Guide June 2008 31 Headset volume adjusting EFA Hold putting active callon 7 l Ignore incoming call 5 IP address view less 24 IP address viewing 24 M MAC address view 24 MAC address viewing 4 24 Menu action list 23 Microphone muting lll 2r Muting activating o o 27 MySts softkey a 20 N Name changing in Corporate directory 17 VIEWING ioci e e e Yee ue lee Be a 24 Navigation key table 23 O OK button lt lt SR C Z es 24 Operator specifying extension 12 Options button main menu itemS aao aa a 29 telephone menu items 29 Options web summary of menu items 30 P Page left right up down 23 Paging 4 x xm xm x3 a mx Zl Password changing user options and voicemail 26 enabling or disabling user options 26 Personal directory adding entries manual 18 copying entry from Call Log 18 copying entry from Corporate directory 18 copying entry from Voicemail record 18 deleting entries ls 19 editing entries ls 18 maximum entries cles 18 Phone information extens
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