Avaya 2050 IP Softphone Installation Guide
Contents
1. AVAYA Avaya 2050 IP Softphone Installation Guide Avaya Business Communications Manager Document Status Standard Document Number NN40050 300 Document Version 03 03 Date October 2010 AVAYA 2010 Avaya Inc All Rights Reserved Notices While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing Avaya assumes no liability for any errors Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes Documentation disclaimer Avaya shall not be responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by End User Link disclaimer Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentation s provided by Avaya Avaya is not responsible for the accuracy of any information statement or content provided on these sites and does not necessarily endorse the products services or informati2. Quality of Service QoS and authentication automatic detection of call server location using DHCP features and services are provided by the network such as call features calling line identification and voice mail reduces the set of wires required to the desktop by eliminating the need for separate computer and telephone wires presents an intuitive flexible interface including slide out trays that provide access to frequently used features and services retracted trays that provide a smaller interface with full operational capabilities for a single line viewable line status ten item lists for quick dial and call log access from both the main and system tray interface customizable interface and directories multilingual interface programmable macro functions for programming lengthy dialing patterns hotkeys that map the computer keyboard to application buttons can be operated from the Windows system tray allowing the user to take and place calls without interrupting other work includes a directory application that provides one click direct dialing access to a variety of directory types quick dial lists and incoming and outgoing call logs provides immediate answers to user questions through online help provides USB Audio Kit that has a controlled high quality audio environment This adapter provides provides predictable absolute audio levels uses standard Windows dri
3. 26 Chapter 4 Avaya 2050 IP Softphone interfaces 29 Piman User Meter doe ete Bai ee eee en Shue Ree Ee ue ae 29 Incoming and disconnected call pop up notifications 30 BUSO Thay IMGNAGS assire tter E kRO ETR TEERAA MAG sseuieerageae veges 31 IP Softphone 2050 Installation Guide 4 Contents Local ONGEDTG INIGO cose GANG MAHABAG PA KA HARA AA PANDA DAAN 32 Enhanced Accessibility Interface 0 000 ee 35 Additional configuration options 38 Active call status in Window title IIIA ee 38 JANA 25 2cet saad ees eee SRE HEED LOBES OED EERE MRE ARR ORAL 38 Software Expansion Module interface 38 NN40050 300 Chapter 1 Customer service Visit the Avaya Web site to access the complete range of services and support that Avaya provides Go to www avaya com or go to one of the pages listed in the following sections Navigation e Getting technical documentation on page 5 e Getting product training on page 5 Getting help from a distributor or reseller on page 5 e Getting technical support from the Avaya Web site on page 5 Getting technical documentation To download and print selected technical publications and release notes directly from the Internet go to www avaya com support Getting product training Ongoing product training is available For more information o
4. Windows operating system configures the device and locates appropriate driver software During the installation you can be prompted to supply the original Windows CD ROM so that the Windows operating system can locate drivers NN40050 300 Chapter 3 Installing the Avaya 2050 IP Softphone 11 5 After you have installed the USB headset adapter you must use the Avaya 2050 IP Softphone Configuration Utility to select USB Audio Device USB FAQ e My computer doesn t have USB can I use an add on USB card The computer must have a USB connector The USB Headset has not been tested on USB add on or upgrade cards Performance or operation is not guaranteed of these cards e I don t have enough USB ports available can I use a USB hub The USB Headset has been tested successfully behind a variety of USB hubs It is not practical to test on all but no issues have been uncovered on the ones that have been tested For best results use powered hubs Optional In Use indicator not provided with kit A 2 5mm output jack is provided next to the USB connector for activation of a visual in use indicator such as the 1127P Desktop Visual Alerter Algo Communication Products Ltd Note Not all models of the USB Headset Adapter have the In Use Indicator output jack Installing the Avaya 2050 IP Softphone Note If you have previously installed a version of the Avaya 2050 IP Softphone you must uninstall the old version through
5. as manual server a console window appears on the desktop which displays the output of both the Imgrd exe and nortelip exe processes Avaya 2050 IP Softphone Installation Guide 26 Chapter 3 Installing the Avaya 2050 IP Softphone You can select one of the following options from Start 5 All Programs 5 Avaya 5 2050 IP Softphone Licensing Server gt Manual Server e Restart Licensing Server e Shut Down Licensing Server e Start Up Licensing Server If the server is run as server service the server can supply licenses even when you are not logged on to the computer You can observe the status of the service in the Windows Services administrative tool The output of the Imgrd exe and nortelip exe processes writes to a log file called ServiceLog log in the installation path of the licensing server You can select one of the following options from Start gt All Programs gt Avaya gt 2050 IP Softphone Licensing Server gt Server Service e Install Licensing Server as a Service e Uninstall Licensing Server Service e Restart Licensing Server Service License server components The License Server includes the following components e vendor daemon service which provides license rights to 2050 IP Softphone clients nortelIP exe e License Server Manager Imgrd exe e FLEXnet Licensing Administration Tools command line tools available with the installer Imtools exe graphical user interface GUI for licens
6. prompt go to the license server software directory for example C Program Files Avaya 2050 IP Softphone Licensing Server At the prompt enter Imstat A The number of user licenses and the number of licenses in use are displayed Avaya 2050 IP Softphone Installation Guide 28 Chapter 3 Installing the Avaya 2050 IP Softphone NN40050 300 29 Chapter 4 Avaya 2050 IP Softphone interfaces This chapter describes the following Avaya 2050 IP Softphone interfaces e Primary User Interface which provides access to features and line appearances e System Tray Interface which provides operation of the Avaya 2050 IP Softphone from the Windows system tray e Directory Interface which offers access to internal and external databases directory personal address book call logbook quick dial lists e Enhanced Accessibility Interface which organizes interface elements into intuitive categories with customizable fonts and icons for users with disabilities Primary User Interface The Avaya 2050 IP Softphone Primary User Interface provides call control and access to other network services The display area and application buttons are mapped directly from the IP 2004 Internet Telephone Therefore knowledge of one interface is directly portable to the other reducing training costs Figure 1 Primary Interface A To j AVAYA i AutoDial AutoDial Line keys AutoDial 64425470 Li
7. this button to set the options that are available when you press the Smart Functions button on the USB Headset Adapter For more information about the Smart Functions button refer to the Avaya 2050 IP Softphone Help Note The External Lamp is an optional component It normally is not included with the USB Headset Adapter and must be ordered separately The external lamp also is known as an In Use Indicator lamp Avaya 2050 IP Softphone Installation Guide 18 Chapter 3 Installing the Avaya 2050 IP Softphone If more than one External Lamp Indication option is enabled and active the external lamp shows the cadence of the option with highest precedence The precedence of the External Lamp Indication options from highest to lowest is Manual Override Headset Disconnect Active Call and then Message Waiting For example if there is a message waiting and an active call the cadence for Active Call is used for the external lamp Table3 External Lamp Cadences Cadence Description On The external lamp is on solid Flash The external lamp cycles at the following rate 0 5 seconds on 0 5 seconds off Flicker The external lamp cycles at the following rate 1 625 seconds on 0 375 seconds off Blink The external lamp cycles at the following rate 0 5 seconds on 1 5 seconds off Hardware ID Note This screen is intended for expert users only IP Softphone 2050 Settings Profiles
8. 050 300 Chapter 3 Installing the Avaya 2050 IP Softphone 21 This screen identifies the IP addresses and ports where the Avaya 2050 IP Softphone is listening for UNIStim traffic You can use this screen to override the port assignments when there is a conflicting application on the computer Table 6 Listener IP Attribute Description Use specific Using a specific address can be useful in cases where there is more than one Ethernet card and address an application conflict exists Port This value can require adjustment if another application on the computer is using the same port The two applications can co exist by moving the port or IP address to which the Avaya 2050 IP Softphone is listening About IP Softphone 2050 Settings BT xj IP Softphone 2050 2 00 0127 Sound Devices Hardware ID Advanced Audio Listener IP Sounds RENA GLOBAL IP SOUND Lamp Sounds Key Type Language Personal Call Recording USB Headset BCM This screen identifies the version of the Avaya 2050 IP Softphone Configuration Utility This always matches the version of the Avaya 2050 IP Softphone application Accessing the Avaya 2050 IP Softphone help After you have successfully installed the Avaya 2050 IP Softphone you can access the Avaya 2050 IP Softphone help system This help system provides detailed information about how to use and configure the Avaya 2050 IP Softphone Avaya 2050 IP Softphone Installat
9. 050 IP Softphone displays a disconnect call pop up notification identifying only its own DN The pop up window behaviour is determined in the Notifications area of the Avaya 2050 IP Softphone Settings options Figure2 Call pop up notification configuration settings 2050 IP Softphone Settings j x Profiles Notifications Avaya a 1 Select an event License Servers Theme Server connected hd aag 2 Select how to be notified acros Audio Play sound Sound Devices LG Hardware ID Advanced Audio gt a Listener IP Gt Incoming Call Notification Hot Keys 3 A Lamp Sounds Show pop up window in System Tray Key Type IV Voice notifications Language Expansion Module How long show pop up for an answered call Personal Call Recording Till the end of the call Plantronics USB Headset Customized time seconds USB Headset Log Files LAGRO TA TS NAAT About 0 15 30 50 Show main window No notification Heb NN40050 300 Chapter 4 Avaya 2050 IP Softphone interfaces 31 Incoming calls generate a call pop up window in the lower right corner of the windows desktop Users can answer a call from the pop up window or can launch the Avaya 2050 IP Softphone by clicking the Open button Figure 3 Incoming call pop up notification on desktop Avaya 2050 IP Softphone x TI 286 Caller NONAME 07732130712 GA Answer O Open P le A0 YA 13 06 When the call is ended b
10. 5 Avaya 5 2050 IP Softphone You can access the Avaya 2050 IP Softphone Configuration Tool from the Windows Control Panel Server configuration After you have finished installing the Avaya 2050 IP Softphone you must configure the server to recognize and accept calls to and from the Avaya 2050 IP Softphone For information about how to configure your server refer to the documentation that came with your server Avaya 2050 IP Softphone Configuration Utility You configure the Avaya 2050 IP Softphone using the settings dialog box To start the configuration utility using the Control Panel e Click Start gt Control Panel gt Avaya 2050 IP Softphone To start the configuration utility using the Start menu e Click the Start gt All Programs gt Avaya gt Avaya 2050 IP Softphone gt Avaya 2050 IP Softphone Settings To start the configuration utility within the application e Click File gt Settings The Avaya 2050 IP Softphone Settings utility has tabs for NN40050 300 Chapter 3 Installing the Avaya 2050 IP Softphone 13 Server Sound Devices USB Headset Adapter Additional tabs for system administrators Avaya 2050 IP Softphone Installation Guide 14 Chapter 3 Installing the Avaya 2050 IP Softphone Server If your site uses DHCP IP Softphone 2050 Settings Profiles Server Skin Features Macros Audio Sound Devices Hardware ID Advanced Audio Listener IP Sounds Hot Keys Lamp Sounds Key T
11. Add Remove Programs before installing this version Note Install the Avaya USB Audio Kit before installing the Avaya 2050 IP Softphone By doing this you are presented with the option of using the USB Audio Device during installation of the Avaya 2050 IP Softphone The Avaya 2050 IP Softphone can be installed running the installation wizard from the Avaya 2050 IP Softphone CD You can use Active Directory to perform the remote installation of the Avaya 2050 IP Softphone client versions 3 1 and later For more information on how to remotely install the Avaya IP Softphone 2050 see Communication Server 1000 IP Phones Fundamentals NN43001 368 Avaya 2050 IP Softphone Installation Guide 12 Chapter 3 Installing the Avaya 2050 IP Softphone To install using the Avaya 2050 IP Softphone CD Exit any programs that are running 2 Disable any anti virus programs that are running Insert the Avaya 2050 IP Softphone CD into the CD ROM drive of your computer If the install wizard starts go to step 6 If the install wizard does not start go to step 4 Double click the My Computer icon and then double click the CD icon Double click the Setup icon Follow the instructions on the display to complete the installation N Oa a Bm Run the Avaya 2050 IP Softphone Configuration Tool to assign a server address and to configure audio peripherals You can access the Avaya 2050 IP Softphone from the Start menu at Start 5 Programs
12. Avaya 2050 IP Softphone In the box USB Headset Adapter Installation Guide English and French USB cord Telephony grade mon aural headset Lower cordset with quick disconnect Connectors RJ 9 headset handset jack or mini jack depending on model e Accessory jack for in use lamp not on all models USB device jack Specifications Native Audio format 16 bit linear 8 KHz over USB limited to 8 bit PCM logarithmic coding in hardware OS Compatibility Windows XP SP3 Windows Vista SP2 32 bit Windows 7 Power Source USB power provided from computer Enumeration Enumerates as USB Composite Device and USB Audio Device Channels Mandatory control channel for enumeration Bi directional isochronous channel for audio Electret Microphone Bias 3 V Maximum SPL Protection Limited in headset In Use Lamp Connector Isolated contact closure polarity insensitive Installing the USB Audio Headset To install the USB Audio Headset 1 If you have a two piece headset cord connect the coiled lower cord to the headset cord with the Quick Disconnect connector Ensure the Quick Disconnect is securely fastened If you have a one piece headset cord go to the next step Connect the headset cord to the RJ9 jack or mini jack on the adaptor Connect the USB cable to the headset adaptor and to one of the USB jacks on the back of your PC or USB hub The first time the headset adapter is plugged in there is a delay while the
13. Chapter 2 JA pama LA aa AAA AAA AAA AA 7 Chapter 3 Installing the Avaya 2050 IP Softphone 9 Hardware and software requirements c cece eee 9 Minimum PO requirements XX mma paa cate ous KAGABE EAG AKN KWAK RE HERE ee 9 Supported Operating Systems 9 Wee SUG AA PA AP 9 Installing the USB Audio Headset 0 00 c eee eee 10 WE PA mad pant oee her ales ioc DIBA A AG ANNA BAGA eee ers 11 Optional In Use indicator not provided with kit 11 Installing the Avaya 2050 IP Softphone 00 cece eee 11 Server CONNIGUIAUON IIIA IAA 12 Avaya 2050 IP Softphone Configuration Utility 12 BOWE duskwause Pen eee er yeFeceeed seh Lt SOEs awe ea EGS se S5She eee eE Rees 14 GONA DEVICES AA EE 15 USB Headset Adaptar IIIA ies ENERE ROERNE 16 aeuo A TETT E E T AA E TE E MKULO 18 KA IAA APA 19 Bon AA WA AA AA AAA AA AA AA AA 20 IA EIA AA RA ETT TT 21 Accessing the Avaya 2050 IP Softphone help 21 Registering the Avaya 2050 IP Softphone on Avaya BCM 22 UA c it nerd ved EEN ees ees owe NAG candidat oman eae 22 NASO AAA 04 Naa RG ni etnir KA RED DAHAN AKOA E EH NEGA ead 23 Licensing using the BCM HTTP server 2 cee eee eee eee 24 Downloading and installing the licensing server 25 License server components a ruan rna anaana
14. Fundamentals NN43001 368 Licensing Each Avaya 2050 IP Softphone requires a keycode license seat on the BCM Additionally the 2050 IP Softphone itself should be licensed You can license the Avaya 2050 IP Softphone in one of the following ways e Node locked licensing e Licensing using the BCM HTTP server e Downloading and installing the licensing server NN40050 300 Chapter 3 Installing the Avaya 2050 IP Softphone 23 Node locked licensing The IP Softphone 2050 Release 4 0 supports the node locked license solution which allows a license to be associated with a specific instance of the application based on the Hardware ID or the Media Access Control MAC address of the network interface where the client is installed This solution eliminates the need for a license server to be located on the network The embedded server of the phone uses the locally stored license file to obtain the number of tokens required to activate the features The license file is generated by the KRS and is loaded to the phone using the provisioning mechanism The license file contains the following types of tokens e SRS Standard tokens valid when either the client firmware build date or the warranty date are less then the contract date specified with the token e expiry based keycode expires based on an expiry date associated with the keycode The licensing feature controls access to the call server The 2050 IP Softphone validates the stored
15. Server Skin Features Macros Audio Sound Devices Advanced Audio Listener IP Sounds Hot Keys Lamp Sounds Key Type Language Personal Call Recording USB Headset About Hardware ID Hardware ID 00 12 F0 74 23 80 Auto Create Restore Defaults Reset Firmware Version 2000235 NN40050 300 Chapter 3 Installing the Avaya 2050 IP Softphone 19 Table 4 Hardware ID Attribute Description Hardware ID Do not change the information in the first or last box in the Hardware ID field The middle box contains the MAC address for the Ethernet card installed in your computer The Avaya 2050 IP Softphone uses the MAC address of the computer as its hardware ID You may have to change this value if there is more than one Ethernet card in the PC or if the PC is using an extranet client that hides the true MAC address For example Avaya Contivity Extranet Switch uses a single MAC address for all clients This can potentially cause connection issues with your communications server Auto Create Changes the MAC address that appears in the middle Hardware ID box If your computer has more than one Ethernet card and therefore more than one MAC address click the Auto Create button to cycle through the set of MAC addresses on your computer Firmware Version Shows the software version of the Avaya 2050 IP Softphone Advanced Audio Note This screen is int
16. T For Symposium Call Center users the 2050 must indicate that it is off hook to be recognized as a Symposium agent device ACD agents also must select the Symposium option Sound Devices IP Softphone 2050 Settings m Headset or Handset device Hardware ID Advanced Audio Listener IP Sounds Hot Keys Lamp Sounds Key Type About Language Personal Call Recording USB Headset Table 1 Select Sound Devices Microphone fuse Audio Device v Speaker fuse Audio Device v a Mute O Hagdsitee Ringing Paging device Microphone parati Digital Audio SoundMAX Digital Audio i i LI a LI i PLUG H Restore original values Handset Speaker Attribute Description Headset or Select the microphone used for making calls Handset Select USB Audio Device Microphone Headset or Select the speaker used for making calls Select USB Audio Device Avaya 2050 IP Softphone Installation Guide 16 Chapter 3 Installing the Avaya 2050 IP Softphone Table 1 Select Sound Devices Continued Attribute Description Handsfree This is the microphone which is used when the handsfree device is selected in the interface This Paging Ringing selection normally should match the Avaya USB Audio Kit which enumerates as a USB Audio Microphone Device Handsfree This is the speaker which is used when the handset free device is selected in the
17. THE ENTITY FOR WHOM YOU ARE INSTALLING DOWNLOADING OR USING THE SOFTWARE HEREINAFTER REFERRED TO INTERCHANGEABLY AS YOU AND END USER AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC OR THE APPLICABLE AVAYA AFFILIATE AVAYA Copyright Except where expressly stated otherwise no use should be made of the Documentation s and Product s provided by Avaya All content in this documentation s and the product s provided by Avaya including the selection arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases You may not modify copy reproduce republish upload post transmit or distribute in any way any content in whole or in part including any code and software Unauthorized reproduction transmission dissemination storage and or use without the express written consent of Avaya can be a criminal as well as a civil offense under the applicable law Third Party Components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements Third Party Components which may contain terms that expand or limit rights to use certain portions of the Product Third Party Terms Information regarding distributed Linux OS source code for those Products that have distributed t
18. be made by selecting a contact entry and then e right clicking and selecting which of the contact numbers to call or e pressing the call function at the top of the directory window Avaya 2050 IP Softphone Installation Guide 34 Chapter 4 Avaya 2050 IP Softphone interfaces Figure7 Directory interface make a call Make a call 7 Su Business Phon Home Pk 613555 1111 613555 1112 613 555 3333 613 555 1110 90 9 o Q Q 613 555 613 555 613 555 613 555 gt 1 Right click on the shortcut bar 613 555 1111 613 555 1112 613 555 3333 613 555 1110 Home Ph 613 555 613 555 613 555 613 555 gt Local Directory 4items CAP NUM SCF 2 Select Add New Group NN40050 300 Chapter 4 Avaya 2050 IP Softphone interfaces 35 Enhanced Accessibility Interface The Enhanced Accessibility interface provides information grouped into 5 major sections Three of the sections Line Keys Voice Menu and Services Menu may be either ezpanded or collapsed depending on the need for the additional information and functions to be revealed In addition The font size style and color of interface is customizable The following provides a detailed description of each interface element Figure9 Enhanced Accessibility Interface Avaya 2050 IP Softphone File Edit Keys View Change Icons Help No VM 4a Line Keys Mute Off DER Call Answer a Thiru Id
19. ct five more times If the connection cannot be re established then the Avaya 2050 IP Softphone loses its licence and its connection to the BCM The PC on which the Licensing Server is installed must be available at all times You can install the license server components on any machine PC running other applications which runs one of the following operating systems e Microsoft Windows XP e Microsoft Windows 2003 Server e Microsoft Windows Vista e Microsoft Windows 7 e Microsoft Windows Server 2008 The Licensing Server requires ports 27000 and 27001 to be accessible You can modify the TCP IP port number of the License Server Manager Imgrd in the SERVER line The SERVER line specifies the host name and host ID of the license server system and the TCP IP port number of the License Server Manager The format of the SERVER line is SERVER host hostid port Table 7 SERVER line elements Field Description host The system host name or IP address hostid The host ID generated by the Get Host ID command KRS requires the host ID in order to provision the server system with valid licenses port TCP IP port number to use A valid number is any used number between O and 64000 If you do not specify a TCP IP port number on of the default ports 27000 27009 is used You can use one of the following options to start the License Server Manager e manual server e configure as a service If the server is run
20. during ringing for an incoming call On Call during an active call and On Hold when you have a call on hold If your 2050 IP Softphone is in background you can quickly check the call state from the Windows Task Bar JAWS users can simply hit a JAWS keystroke to read the title of the window to view the status The feature is implemented for the Accessibility mode only Limitations The following limitations apply to the 2050 IP Softphone for Windows Release 4 0 The Graphical External Application Server GXAS interface added in Release 3 1 is not compliant with the accessibility feature KEM is not supported for accessibility mode Software Expansion Module interface The Avaya 2050 IP Softphone provides a Software Expansion Module to support extra feature or autodial buttons The Avaya 2050 IP Softphone Expansion Module emulates the Avaya 2004 IP Deskphone Key Expansion Module with 54 keys that the user can configure Note Calls arriving on keys on the software Expansion Module do not support incoming and disconnect pop ups NN40050 300 Chapter 4 Avaya 2050 IP Softphone interfaces 39 Users can configure the expansion module buttons using the usual button programming features through the interface Administrators can use the expansion module buttons or Business Element Manager Telephony 5 Sets 5 Active Sets 5 Capabilities and Preferences 5 CAP KIM Button Programming tab To monitor lines Administrators can con
21. e is a system wide uniquely identified line key When your directory number is dialed the server routes calls to your directory number on your set This is the simplest variant of a line key and is very similar in concept to a residential phone number All active sets have an associated directory number A line appearance is a server feature which allows users to have virtual appearances of each others directory numbers For example co workers who have been given line appearances of your directory number may pick up your calls if you are unavailable Display Provides server information including current display contents comprised of up to four lines of text containing the CLID information for incoming calls if available If using a directory application this area can present a callers list or directory entries depending on the application features NN40050 300 Chapter 4 Avaya 2050 IP Softphone interfaces 37 Table 8 Enhanced Accessibility Interface elements Element Description Voice menu Includes 4 buttons for call processing Volume Up and Volume Down changes the volume level of speech path during the call and volume level of ringing tone during incoming call Headset and Handsfree buttons make or answer calls using appropriate audio paths By default Voice menu is expanded on the screen It can be collapsed by clicking on Voice menu group name Services menu Includes 7 buttons that pro
22. e server management For FLEXnet Licensing and license management provided by Macrovision go to www macrovision com To download the license server software Go to www avaya com support Select Phones Clients amp Accessories Select 2050 IP Softphone on the 2050 IP Softphone page Select Major Release Select 2050 IP Softphone Release 4 0 oa fF O N Select setup server exe To install the license server software 1 On your license server PC double click the setup server exe file The Welcome screen appears NN40050 300 Chapter 3 Installing the Avaya 2050 IP Softphone 27 Click Next If you agree with the terms of the License Agreement select the appropriate option and click Next The Installshield Wizard appears Click Next Choose the installation path of the target directory for the license server component files A confirmation window appears Click Next A progress bar appears to show the progress of the installation After the installation completes select Install as a service if you want to install the license server as a Windows Service Click Finish to complete the installation Obtaining a valid license For more information about obtaining a valid license see http www avaya com support To verify user licenses 1 2 3 4 Select Run from the start menu enter cmd in the Run window Click OK A command prompt window appears From the command
23. ended for expert users only x Advanced Audio NetEQ Global IP Sound Ey cati Sound Devices Jitter 4 frames Hardware ID Highwater Mark frames Listener IP Early Packet Resync i ms Sounds Late Packet Resync F i ms Hot Keys L Ay Lamp Sounds Key Type Restore Defaults About Language Personal Call Recording USB Headset BCM Hep OK Cancet Appb You can use this screen to override the communications server defined values Note Changing the values on this screen should be considered a last resort if audio quality issues are encountered Avaya 2050 IP Softphone Installation Guide 20 Chapter 3 Installing the Avaya 2050 IP Softphone Table 5 Advanced Audio Attribute Description Use The Avaya 2050 IP Softphone uses the values assigned by the communications server Communication Server values This is the normal mode of operation Override Communication Server Values In very rare cases where audio quality is adversely affected by network performance for a few users these values can achieve a workable balance of quality Listener IP Note This screen is intended for expert users only IP Softphone 2050 Settings x Listener IP Use a specific address IV Use a specific port 5000 Sound Devices Hardware ID Restore Defaults Personal Call Recording USB Headset BCM Heb 0K Cancel Appb NN40
24. figure the Software Expansion Module as a CAP Assignment in Business Element Manager under Telephony 5 Global Settings 5 CAP Assignment To display the Software Expansion Module click on the Avaya logo and navigate to View 5 Expansion Module The Software Expansion Module loads and displays the buttons functions and features as programmed Use the scroll bar on the right hand side of the expansion module window to view and locate all the buttons Figure 10 Avaya 2050 IP Softphone Expansion Module navigation A ka 20501P Softphone X NG k File gt View operations Edit PF Local Directory Keys A Alocal directory of contacts Includes links to Cu directories such as Outlook LDAP and others A collection of remote applications that extend the 28 Sep functionality of the set Avaya 2050 IP Softphone Installation Guide 40 Chapter 4 Avaya 2050 IP Softphone interfaces Figure 11 Avaya 2050 IP Softphone with Expansion Module NN40050 300
25. he Linux OS source code and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site http support avaya com Copyright Trademarks The trademarks logos and service marks Marks displayed in this site the documentation s and product s provided by Avaya are the registered or unregistered Marks of Avaya its affiliates or other third parties Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark Nothing contained in this site the documentation s and product s should be construed as granting by implication estoppel or otherwise any license or right in and to the Marks without the express written permission of Avaya or the applicable third party Avaya is a registered trademark of Avaya Inc All non Avaya trademarks are the property of their respective owners Downloading documents For the most current versions of documentation see the Avaya Support Web site http www avaya com support Contact Avaya Support Avaya provides a telephone number for you to use to report problems or to ask questions about your product The support telephone number is 1 800 242 2121 in the United States For additional support telephone numbers see the Avaya Web site http www avaya com support Contents Chapter 1 CUSLOMEY SOIVICE IAE AA EE 5 Ka KU WA WI PALAKANG AULA AAA 5
26. hen there is a call ringing on the Avaya 2050 IP Softphone For information about setting the ringing device refer to Sound Devices on page 15 Select None if you do not want the external lamp to indicate when there is an active call Note If you select a cadence for Active Call the external lamp also turns on or flashes when another application uses the audio channel for the USB Headset Adapter Message Waiting Select one of the available cadences if you want the external lamp to indicate when the Avaya 2050 IP Softphone message waiting light is on For a description of the available cadences refer to Table 3 on page 18 The Avaya 2050 IP Softphone message waiting light normally indicates when there is a message waiting However most systems also turn on or flash the message waiting light when the Avaya 2050 IP Softphone is ringing Select None if you do not want the external lamp to indicate when the message waiting light is on Use backlight Select this check box to enable the backlight for the USB Headset Adapter buttons Clear this check box to disable the backlight for the USB Headset Adapter buttons Note When you enable the backlight you can use the state of the backlight to quickly determine if the Avaya 2050 IP Softphone is running When the backlight is on the Avaya 2050 IP Softphone is running When the backlight is off the Avaya 2050 IP Softphone is not running Configure Smart Functions Click
27. hone Licensing using the BCM HTTP server The simplest method of licensing an Avaya 2050 IP Softphone is through the BCM HTTP licensing server License files are served from the BCM to the Avaya 2050 IP Softphone unlocking the softphone and enabling full functionality License files are specific to each installation of the Avaya 2050 IP Softphone Using this licensing method you must generate a license for each Avaya 2050 IP Softphone that you install The Avaya 2050 IP Softphone must be installed on a PC and you must obtain the required licensing files from your keycode supplied before you start this procedure Licensing using the BCM HTTP server is part of node locked licensing methods The Avaya 2050 IP Softphone uses two types of licensing methods server based licensing and node locked licensing Node locked licensing can be applied to the Avaya 2050 IP Softphone by licensing using the BCM HTTP server Note The BCM HTTP licensing server is only supported on BCM 6 0 platforms 1 In the Business Element Manager Configuration tab navigate to Resources 5 Telephony Resources 2 Inthe Configured Device column of the Telephony Resources table select IP Sets The Details for Module panel appears below the Telephony Resources table 3 In the IP Terminal Global Settings tab of the Details area click Upload The Import Files dialog appears 4 Inthe Import files window click Browse to locate the licensing files obtained from your ke
28. interface It is Paging Ringing also the speaker which is used to play ring tone and the device pages are directed This selection Speaker normally should match the PC s speakers This allows ring tone and pages to be heard over the PC speakers rather than on the headset USB Headset Adapter IP Softphone 2050 Settings i xj USB Headset Version 2 0 12 Headset Type Nortel Networks Handset x Sound Devices External Lamp Indication Hardware ID Manual Override None ba Advanced Audio Listener IP Headset Disconnect Flash hi Sounds Active Call None Hot Keys Lamp Sounds Message Waiting On Ad Key Type X 5 A BS About Note This functionality requires an optional Nortel certified third party lamp module Language Personal Call Recording USB Headset Iv Mee backioht Configure Smart Functions Use this screen to configure your USB Headset Adapter Note You must select the Headset Type to ensure optimal headset performance Table 2 USB Headset Adapter Attribute Description Version Shows the version of the USB Headset Adapter other features in this table are grayed out and unavailable NN40050 300 Note If the USB Headset Adapter is not recognized or has a version number lower than 2 0 the Chapter 3 Installing the Avaya 2050 IP Softphone 17 Table 2 USB Headset Adapter Continued Attribute Description Headset Type Select the type of headse
29. ion Guide 22 Chapter 3 Installing the Avaya 2050 IP Softphone To access the Avaya 2050 IP Softphone help from the Primary interface Enhanced 1 Start the Avaya 2050 IP Softphone 2 On the menu bar click Help 3 Click Contents The Avaya 2050 IP Softphone help window appears Registering the Avaya 2050 IP Softphone on Avaya BCM If you are using a Avaya BCM as your communications server the first time you start the Avaya 2050 IP Softphone you must register with the Avaya BCM system To register your Avaya 2050 IP Softphone on a Avaya BCM system Start the Avaya 2050 IP Softphone 2 Ifa password prompt appears on the Avaya 2050 IP Softphone display enter the registration password and press the OK soft key If you do not know the registration password contact your system administrator 3 IfaDN prompt appears on the Avaya 2050 IP Softphone display enter the DN you want assigned to this telephone and press the OK soft key After the registration is complete you do not need to go through the registration steps described above unless you deregister the terminal If the Avaya 2050 IP Softphone cannot register or cannot find the communications server refer to the Avaya Business Communications Manager Installation Devices NN40170 304 for more information about registering and deregistering IP telephones For more information about troubleshooting the licensing server see Avaya Communication Server 1000 IP Phones
30. le Page gen Idle VoiceMail Idle Intercom Idle HotDeskng Idle Intercom Idle DN 2221 Avaya June311 32am Feature Release o Mute Shift Outbox Hold Volume Up Volume Down 4 Voice Menu 4 Services Menu a Inbox Shift Qutbox Keypad Expand Quit Services PN Headset Handsfree Directory Avaya 2050 IP Softphone Installation Guide 36 Chapter 4 Avaya 2050 IP Softphone interfaces The following table describes the elements of the Enhanced Accessibility Interface Table 8 Enhanced Accessibility Interface elements Element Description Indicators Includes two UI elements Messages indicates if you have a voice mail message Values are No VM or VOICE MESSAGE Mute indicates if the active call is muted Values are Mute On and Mute Off Line keys Includes 6 buttons where you can program lines and features An individual button can be programmed as either a line key or a feature key subject to server restrictions By default the Line keys group is expanded It can be collapsed by clicking on Line keys group name A line key represents a directory number a line appearance or a dedicated external line Pressing a line key will give a dial tone You can then make a call or answer an incoming call A directory number sometimes called a primary lin
31. license file You must first register your IP Softphone before you can generate a license file and download it to the phone Note Ensure the appropriate configuration file cfg created and uploaded to the TFTP server The configuration file is required to specify the license file type that can be downloaded to the phone For more information on registering IP phones see Avaya Business Communications Manager 6 0 Installation Devices NN40170 304 Application of the license using the node locked method consists of the following steps 1 Install the Avaya 2050 IP Softphone on a PC 2 Obtain the Avaya 2050 IP Softphone hardware ID see Hardware ID on page 18 Your keycode supplier needs this information Obtain the license files from your keycode supplier Place the license files in the default location of a TFTP server Set the TFTP server address in the 12050 Provisioning Server IP Address field Restart the Avaya 2050 IP Softphone oa fF Q The Avaya 2050 IP Softphone searches for the cfg and keycode information and installs the license allowing the Avaya 2050 IP Softphone to connect to the BCM For more information about configuring node locked licensing see Avaya Communication Server 1000 IP Phones Fundamentals NN43001 368 which is available at www avaya com support under Avaya Communications Server 1000 Avaya 2050 IP Softphone Installation Guide 24 Chapter 3 Installing the Avaya 2050 IP Softp
32. nd the Avaya USB Audio Kit Hardware and software reguirements Minimum PC reguirements e Pentium Pro 200 MHz e 256 MB memory e 36 MB free hard drive space all languages e USB port e Monitor settings 16 bit High Color 800x600 resolution or higher Supported Operating Systems e Windows XP SP3 e Windows Vista SP2 32 bit e Windows 7 32 bit USB Audio Kit Operation of the Avaya 2050 IP Softphone requires the use of either a Bluetooth headset Bluetooth Power Class 2 profiles or the Avaya USB Audio Kit The USB Audio Kit provides a high quality predictable audio interface that is highly optimized for telephony applications The USB Audio kit allows the Avaya 2050 IP Softphone to have an absolute and predictable loss and level plan implementation which is necessary to meet TIA 810 FCC part 68 and its international equivalents as well as the ADA requirements for the hearing impaired With the USB Audio kit the Avaya 2050 IP Softphone can achieve performance rivaling or surpassing that of hardware telephones The USB Audio Kit is fully compliant with version 1 1 of the USB Device Specification and Windows Plug Play specifications It is fully compatible with the suspend and resume functions for effective use in battery operated laptops It is functional on Windows XP Windows Vista and Windows 7 No drivers or software are required for installation Avaya 2050 IP Softphone Installation Guide 10 Chapter 3 Installing the
33. ne keys AutoDial 3798 PINAY Cs 1000 05 14 8 25am Display Navigation CS 1000E SA 7 006707 arrows Phone ocation Unknown Soft keys dr SAU How Redi o Inbox Messages E T Outbox Shift Coy Roe au Directory Volume up Dp MAE Release Volume down f gent 5 aK Gano 5 Expand Mute A Pars gruv gwez 8 Answer Speaker x To lt Hold Within the Primary User Interface the computer keyboard provides hotkeys for one press access to common features e answer Enter e release F12 e hold F5 Avaya 2050 IP Softphone Installation Guide 30 Chapter 4 Avaya 2050 IP Softphone interfaces e softkeys interactive keys F1 F4 e alphabetic keys map to numbers as per IP 2004 dialpad mapping e arrow keys map to navigation keys Alt V paste inserts data to the interface For example you can copy a phone number from Outlook and paste it into the Avaya 2050 IP Softphone interface Incoming and disconnected call pop up notifications BCM 6 0 supports both incoming call pop up notification and call disconnect pop up notification on the Avaya 2050 IP Softphone version 4 0 only This feature is especially useful if the Avaya 2050 IP Softphone is minimized or operational in the System Tray Incoming call pop up notification identifies the call by its DN Calling Part Name and Calling Party Number When either party caller or receiver disconnects either an incoming or outgoing call the Avaya 2
34. on a display line or the time or date field nothing will be executed Up arrow In a call server menu move the cursor up to the previous selection Down arrow In a call server menu move the cursor down to the next selection Avaya 2050 IP Softphone Installation Guide 38 Chapter 4 Avaya 2050 IP Softphone interfaces Additional configuration options The following options can be configured according to your needs or preferences e Numeric Alphabetic feature you can choose whether numeric or alphabetic character display on the keypad by selecting Edit gt Input mode Note that Dragon users can dictate the number without the keypad as long as there is dial tone e Font You can change the font type size style and color of both the interface elements and the focus font to meet individual needs by selecting Change gt Change Font e Color You can change the color of indicators for example Mute on or Voice message indicators by selecting Change gt Change Color e Style You can change the style of the Enhanced Accessibility Interface to meet visual needs or preferences by selecting Change 5 Change Style e Icons You can choose to view the Enhanced Accessibility Interface with text and icons icons only or text only by selecting the appropriate option from the Icons menu Active call status in Window title The accessibility interface window title indicates the current call status You will see Incoming call
35. on described or offered within them Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages Warranty Avaya provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available to Avaya customers and other parties through the Avaya Support Web site http www avaya com support Please note that if you acquired the product from an authorized reseller the warranty is provided to you by said reseller and not by Avaya Licenses THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE HTTP SUPPORT AVAYA COM LICENSEINFO ARE APPLICABLE TO ANYONE WHO DOWNLOADS USES AND OR INSTALLS AVAYA SOFTWARE PURCHASED FROM AVAYA INC ANY AVAYA AFFILIATE OR AN AUTHORIZED AVAYA RESELLER AS APPLICABLE UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER AND AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE BY INSTALLING DOWNLOADING OR USING THE SOFTWARE OR AUTHORIZING OTHERS TO DO SO YOU ON BEHALF OF YOURSELF AND
36. one itself by default in a local file named Directory mdb or linked to external directories Linking to LDAP Outlook Windows Address Book WAB and ACT directory types is supported Users can create modify and delete entries in the local directory and can copy entries from external directories the redial list and the caller lists into the local directory select an entry right click and select Add to Local Directory Directory lists can be filtered in simple or complex ways to show for example people whose last name starts with B and who work for Avaya Ten items from each of the Quick Dial list Caller list ad Redial list also viewable from the Primary User Interface and the System Tray Interface The Quick Dial list is a shortcut to entries stored elsewhere in the local directory or in an external directory Callers list and Redial list are stored as lists within the directory storage file of the Avaya 2050 IP Softphone Some communications servers do not provide caller identification to the Avaya 2050 IP Softphone NN40050 300 Chapter 4 Avaya 2050 IP Softphone interfaces 33 Figure 6 Directory interface New Edit List Dor Mobile Phone No Fax Number E smih 613 555 3333 613 555 3300 613 555 9999 FAsmith 613 555 1110 613 555 2220 613 555 5555 Local Directory 4items CAP Call Logs Redials and Callers Lists Quick Dial List Local Personal Directory Calls can
37. r to register you can access the Web site at www avaya com support From this Web site you can locate the Training contacts link on the left hand navigation pane Getting help from a distributor or reseller If you purchased a service contract for your Avaya product from a distributor or authorized reseller contact the technical support staff for that distributor or reseller for assistance Getting technical support from the Avaya Web site The easiest and most effective way to get technical support for Avaya products is from the Avaya Technical Support Web site at www avaya com support Avaya 2050 IP Softphone Installation Guide 6 Chapter 1 Customer service NN40050 300 Chapter 2 Introduction The Avaya 2050 IP Softphone is a Voice over IP application that enables users to communicate over the LAN and WAN from their computers This product combines the classic telephony services of Avaya IP communications servers with computer resident directory capabilities The Avaya 2050 IP Softphone presents the following benefits offers the rich set of telephony services of Avaya IP communications servers such as Meridian 1 Avaya CSE 1000 Business Communications Manager Centrex and SL 100 offers the universality of a Windows based application encapsulates the operation of the IP 2004 providing all IP 2004 functionality in a familiar interface wrapper As per the IP 2004 the Avaya 2050 IP Softphone provides
38. t that you have connected to the USB Headset Adapter Due to differences in headset construction you may not get optimal audio performance when using a headset that does not appear on the list For optimal performance always use one of the headsets that appears on the Headset Type drop list Manual Override Select one of the available cadences to enable the Manual Override feature For a description of the available cadences refer to Table 3 on page 18 When Manual Override is enabled you can manually turn on the external lamp using the Avaya 2050 IP Softphone Smart Functions button on the USB Headset Adapter For more information about the Avaya 2050 IP Softphone Smart Functions button refer to the Avaya 2050 IP Softphone Help Select None to disable the Manual Override feature Headset Disconnect Active Call Select one of the available cadences if you want the external lamp to indicate when the headset is disconnected from the USB Headset Adapter For a description of the available cadences refer to Table 3 on page 18 Select None if you do not want the external lamp to indicate when the headset is disconnected Select one of the available cadences if you want the external lamp to indicate when there is an active call on the Avaya 2050 IP Softphone For a description of the available cadences refer to Table 3 on page 18 If the USB Headset Adapter is selected as the Ringing Speaker the external lamp also indicates w
39. vers Avaya 2050 IP Softphone Installation Guide 8 Chapter 2 Introduction requires no additional software or drivers provides in use lamp connector e provides user selectable ringing device to alert the user to incoming calls through speakers when the headset is not being worn e supports G 723 G 729 and G 711 codecs for a operation at a variety of network connection speeds The intuitiveness of the Avaya 2050 IP Softphone interface is based on its similarity and compatibility with the ergonomics of the IP 2004 Internet Telephone and Windows based applications Training investment with the IP 2004 and network applications presented using the IP 2004 are directly portable to Avaya 2050 IP Softphone use Moreover the Avaya 2050 IP Softphone allows users to customize the interface to their own preferences for e volume of speaker and microphone e type of receiver and speaker handset headset or hands free communication e language of interface ringer device The Avaya 2050 IP Softphone presents clearly identified windows to allow users to manage one or more communications in progress e access local or remote corporate directories e track and manage records of incoming and outgoing calls e access network resident services provided by the call server such as voice mail NN40050 300 Chapter 3 Installing the Avaya 2050 IP Softphone This section describes how to install the Avaya 2050 IP Softphone a
40. vide call server features Msg Inbox accesses the voice mail application to listen to messages Shift Outbox provides access to voice mail application to compose an outgoing message or switch between line keys pages Quit exits from the current display menu if one is in active Directory accesses the network directory application Expand accesses GXAS server applications Services Selects a feature Specific features depend on how the call server administrator has configured your set Examples of features which can be made available here include Hot Desking Do Not Disturb Page Call Park Call Pickup Directed Call Pickup Group Voice Call Speed Dial Message Send Link Ring Again Voice Call Deny Call Forward Conference Transfer Background Music Last Number Redial The same functionalities can be called from Keys gt Features menu The Keypad button displays the new dialog with digit keys By default the services menu is expanded It can be collapsed by clicking on Services menu group name You can navigate the Enhanced Accessibility Interface using mouse clicks or by using the following keyboard shortcuts Tab Move to the next field Shift Tab Move to the previous field Space bar Execute the operation at the current cursor location if available For example if the current cursor location is on a line key or a softkey that function is executed If the current cursor location is
41. y either party the Call Disconnected display appears This pop up window appears if the Avaya 2050 IP Softphone is minimized or operating in the System Tray Figure 4 Disconnected call pop up notification on desktop Avaya 2050 IP Softphone x Fg 286 Call Disconnected Search Desktop P a A O 2 Ve 13 12 System Tray Interface Many of the Avaya 2050 IP Softphone features are available from the System Tray Interface This interface enables you to operate the Avaya 2050 IP Softphone without interrupting your workflow For example you can answer an incoming call from the system tray without launching the Primary User Interface Avaya 2050 IP Softphone Installation Guide 32 Chapter 4 Avaya 2050 IP Softphone interfaces Figure 5 System Tray Interface Toggle between gt NY Headset Handset Headset and Handset 4 Handsfree q Handsfree Answercall gt Answer Enter also double click system tray icon Release Esc Release a call math Hold Hold a call Make Call Make a call Open Primary Interface 9 ________ gt Open ssid Close Primary Interface ___ gt R Exit Cancel A Close menu Easy access to the Directory Inbox and Services is provided by fly out menus Local Directory Interface The Avaya 2050 IP Softphone Directory Interface allows the user to maintain a personal directory for placing calls The directory can be stored with the Avaya 2050 IP Softph
42. ycode supplier Select all the 12050 licensing files obtained from your keycode supplier Click Select files Click OK The files upload to the BCM and appear in the IP clients configuration files area 8 Configure the Avaya 2050 IP Softphone to search for the files on the BCM In the 2050 IP Softphone Settings window click Server 9 In the Provisioning Server field of the Server panel ensure the Protocol is set to HTTP and that the URL field contains the location of the BCM 10 Click OK You can now register the phone NN40050 300 Chapter 3 Installing the Avaya 2050 IP Softphone 25 Downloading and installing the licensing server The License Server Manager and the vendor daemon make up the License Server system The License Server Manager is the main point of contact for Avaya 2050 IP Softphone Clients which require license certificates This method does not require a license to be generated for each Avaya 2050 IP Softphone on the KRS Instead a number of seats can be purchased and applied to the Licensing Server which then controls the number of Avaya 2050 IP Softphone installations that can connect to the BCM If an Avaya 2050 IP Softphone is licensed via the Licensing Server method the Avaya 2050 IP Softphone uses a heartbeat mechanism to validate the license every two minutes If the heartbeat is lost that is if the Avaya 2050 IP Softphone cannot connect to the server the Avaya 2050 IP Softphone tries to reconne
43. ype Language Personal Call Recording USB Headset About Server Type Port Automatic DHCP x 7000 Reties 10 Restore Defaults Reset 1 Select the Automatic DHCP option Using DHCP is the default method of locating the call server If DHCP is used no further configuration is required Note To use DHCP you need a DHCP server with call server IP address values programmed as per the IP 2004 SETVET Note Using DHCP may not be appropriate for mobile users These users commonly want to connect to their office communications server rather than the local office If you are not using DHCP 1 Clear the Automatic DHCP option 2 Select the Server type you wish to configure Primary Secondary or Application 3 Enter the IP address of the server Or Enter the Name of the server If you do not know the server name or IP address and port number ask your call server administrator NN40050 300 Chapter 3 Installing the Avaya 2050 IP Softphone 15 Select the Server Type Meridian 1 CS 1000 BCM or CS1000M For example select BCM if you are using an Avaya Business Communications Manager system Enter the Port number Enter the number of Retries If the initial connection fails the 2050 will attempt to re connect the number of times indicated by Retries Select the Symposium check box to cause the 2050 to report itself as off hook to the call SETVE
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