Avaya 3902, 3903, 3904 Digital Deskphones Quick Reference Guide
Contents
1. Ext To cancel Call Forward CheckFu CanclFu Press the Forward Key The previously stored forward number appears if one exists and the screen displays Enter forward number If desired enter a new number The existing number is automatically deleted If you make a mistake use the Delete Key to delete the previous digit s Press Cancel to leave this screen without forwarding your telephone or changing the number Press the Done Key to activate Call Forward Press the Check Forward Key Press the Exit Key to return to the previous screen This action will leave Call Forward active Press the Check Forward Key Press the Cancel Forward Key Additional call features Additional call features Use Call Pickup Call Pickup allows you to pick up a call from any telephone in the same Pickup Group or another Pickup Group This feature must be enabled by and Pickup Group numbers must be assigned by your network administrator To answer a call in your own Call Pickup Group CN Pickur To answer an incoming call in another Call Pickup Group Cu GrePickur Ss EEE To answer a call at a specific extension number within your Pickup Group c DHPickur emm EEE Lift the handset Press the Pickup Key or enter the Pickup Ringing Number FFC Avaya Meridian 1 or FAC Meridian SL 100 Lift the handset Press the Group Pickup Key or enter the Pickup Group FFC Dial the Pickup2. playback or or Press the Last Key to go to the previous message Press Play to playback the message or Press Last again to move to previous messages or or M e Het Press the Next Key to go to the next message Press Play to playback the message or Press Next again to move to later messages or or beiste Press the Delete Key to delete the current message or or Skir Press the Skip Forward Key to advance three seconds in the current E fa or or Press the Skip Backward Key to rewind three seconds in the current message Skiri Quit 7 Press the Quit Key at any time to exit your voice messaging system Your telephone is now ready to make or receive new calls Options List The Options List allows you to customize certain characteristics of your phone Screen prompts take you step by step through procedures and keep you informed on the status of the following settings Language Change feature key label Screen contrast Volume adjustment Ring type Call log options Live dial pad Preferred name match Area code set up Call timer enable Date time format Key click enable Headset port on call Headset port external alerter and recorder interface Call indicator light On hook default path and Display diagnostics To change any option s setting Comos 1 Press the Options Key 2 Use the Navigation Keys to move up gita or down through the options list 9 Selec
3. 4 Press the New Key to go to the top of the new calls list or press the Old Key to go to the top of the old calls list Press the Callers Key If there are new calls you are presented with the first call in the new calls list If there are no new calls you are presented with the first call in the old calls list 1 Use the Navigation Keys to scroll through the Callers List and highlight the number you want to call Note 1 If you are calling an external or long distance number you will need to edit the number to add the access codes required by your system to make an external or long distance call Note 2 Press the Pause Key to insert a 1 5 second pause in the dialing string 2 Press the Dial Key to call the number selected You leave the Callers List when you make the call Press the Quit Key or Press the Directory Log Key Manage Call Log Access and use the Redial List 3903 To access the Redial List using the Call Log Key Call Log TN 1 Press the Call Log Key 2 Use the Navigation Keys to highlight ec Redial List Redial List Select 3 Press the Select Key To access the Redial List using a Context Sensitive Soft Key or a Programmable Feature Key Redial Press the Redial Key EM You are presented with the most recently dialed number To make a call from the Redial List gm 1 Use the Navigation Keys to scroll through the Redial List and highlight
4. Again is available on busy tone only Ringar 2 Press the Ring Again Key To call a Ring Again party when you When the number you want to reach is receive notification available or the person has re used their set you hear the Ring Again tone 1 Lift the handset Ringgan 2 Press the Ring Again Key To cancel Ring Again before notification RingAgn Press the Ring Again Key a second time Your Telephone Call Features Use Ring Again 3903 and 3904 Use the Ring Again feature when you dial a number and receive a busy tone or no answer The Ring Again feature lets you know when the person you dialed is available or has used their telephone The feature notifies you when to redial your party The Ring Again feature automatically redials the number To use Ring Again 1 Dial a number and receive a busy tone SEE or no answer Note On the Meridian SL 100 Ring Again is available on busy tone only Ringagn 2 Press the Ring Again Key EE The screen displays Ring again is active To call a Ring Again party when you When the number you want to reach is receive notification available or the person has re used their set you hear the Ring Again tone and the screen displays Part free select line pre 1 Lift the handset or press a Line DN E Key Rracall 2 Press the Ring Call Key To cancel Ring Again before notification CanclRB Press the Cancel Ring Again Key The m3 screen displays Ring Again is canc
5. Dial the number to be stored on the SEE Auto Dial Key Note 1 The number may contain up to 31 digits Note 2 If you are storing an external or long distance number be sure that the appropriate access codes are included Autobisl ES 3 Press the Auto Dial Key again Your Telephone Call Features Make a Call The number is stored on the key Note To change the key label RutaDial select Change feature key label from the Options List menu Please see Change a Feature Key label 3902 on page 30 for detailed instructions To make a call from your telephone use the following procedure CBN or 2637 ae or or Ceaser 3 EEE Lift the handset or Press the Line DN Key or Press the Handsfree Key Note The Handsfree Key must be enabled by the network administrator or Press the Headset Key if you have a headset connected to your telephone s headset jack available on the 3903 and 3904 The LED next to the key lights steadily to indicate that you are in headset mode Note See Set On hook default path on page 39 for information on headsets and how to configure your telephone for use with a headset 2 Dial the number Note Whenever you see the message Lift the handset in this guide you may alternatively press a free Line DN Key the Handsfree Key or Headset Key if a Your Telephone Call Features headset is connected to the hea
6. or information described or offered within them Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages Warranty Avaya provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available to Avaya customers and other parties through the Avaya Support Web site http www avaya com support Please note that if you acquired the product from an authorized reseller the warranty is provided to you by said reseller and not by Avaya Licenses THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE HTTP SUPPORT AVAYA COM LICENSEINFO ARE APPLICABLE TO ANYONE WHO DOWNLOADS USES AND OR INSTALLS AVAYA SOFTWARE PURCHASED FROM AVAYA INC ANY AVAYA AFFILIATE OR AN AUTHORIZED AVAYA RESELLER AS APPLICABLE UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER AND AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE BY INSTALLING DOWNLOADING OR USING THE SOFTWARE OR AUTHORIZING OTHERS TO DO SO YOU ON BEHALF
7. which has been configured to dial the VTLF FFC Note 1 You can not be logged on to more than one Virtual Office telephone at any time Note 2 Your network administrator determines whether or not your Callers List and Redial List are erased when you log off the Virtual Office telephone This automatic erase feature is not available on the Meridian SL 100 Secure your telephone Secure your telephone You can lock your telephone with a password to prevent unauthorized use of your telephone Note This feature is not available on the Avaya Meridian SL 100 To lock your telephone So 1 Lift the handset 2 Dial the Lock Flexible Feature Code SEE FFC and your Electronic Lock Password Note If you perform this operation from someone else s telephone dial your line DN 3 Press the Goodbye Key mato Fr To unlock your telephone Lift the handset 2 Dial the Unlock Flexible Feature Code SEE FFC and your Electronic Lock Password Note If you perform this operation from someone else s telephone dial your line DN 3 Press the Goodbye Key eate To change your password Ss 1 Lift the handset 2 Dial the Password Change Flexible SEE Feature Code FFC and your current password Dial your new password twice for verification 3 Press the Goodbye Key Goody f Sy Secure your telephone
8. List 3904 45 Access and use the Redial List 3903 47 Access and use the Redial List 3904 48 Access and use the Personal Directory 49 Access the Personal Directory 49 Add a Personal Directory entry 49 Add an incoming call 51 Delete or edit a Personal Directory entry 52 Delete your Personal Directory 53 Use the Personal Directory to make a call 53 Use Card View 54 Search for an entry 55 Copy a number from the Redial List 55 Set to Set Messaging 57 Corporate Directory 60 Virtual Office 63 Secure your telephone 65 Contents Avaya 3902 3903 and 3904 Digital Deskphones ask dal 3902 3903 and 3904 Digital Deskphones There are five models in the Avaya 3900 Series Digital Deskphones portfolio This document describes the Avaya 3902 3903 and 3904 Digital Deskphone features and how to use them For user information on the Avaya 3901 Digital Deskphone refer to the Avaya 3900 Series Digital Deskphones User Guide For information on the Avaya 3905 Digital Deskphone refer to the Avaya 3905 Digital Deskphone User Guide The Avaya 3902 Digital Deskphone has one Line DN Key and three Programmable Feature Keys self labeled 3902 telephone LCD Indicator Message Waiting Light Incoming Call Indicator lo One Line DN A C3 Programmable 53 Soft Keys OOO dsb self labeled 0 E C CI Opt
9. You can use the Delete Key to delete one character or the Clear Key 3903 if you want to delete the entire label On the 3903 you may use the Space Key to enter a space or the Restore Key to restore the label to the default value Note 4 Press the Up Navigation Key or the Chars Key 3903 to access special characters you may want to include in the label Use the Navigation Keys to locate the character you want to include Press the Select Key to choose the highlighted character Press the Return Key to return to label entry without selecting a special character To restore one key label 3904 dp Pp Restore one key label Select Purchasing fF From the Feature Key menu use the down Navigation Key to highlight Restore one label Press the Select Key Press the Programmable Line DN Feature Key self labeled that you want to restore to the original label e g Purchasing Press the Done Key to return to the Options List menu Press the Quit Key or Options Key to exit To restore all key labels Restore 11 labels Select Restore Use the down Navigation Key to highlight Restore all key labels Press the Select Key The display asks you to verify that you want to restore all labels Press the Restore Key Press the Done Key to return to the Options List Press the Options Key to exit Options List Adjust Screen contrast The Screen contrast option allows you to adjust the c
10. feature is configured for your system Press the Line DN Key beside the flashing LCD indicator Answer call Transfer a call 3902 Use the Transfer feature to direct a call to a third party 1 Press the Transfer Key The other party is on hold and you receive dial tone The LCD indicator lights steadily 383 2 Dial the number of the telephone where the call is to be transferred us 5 3 When you hear the ring or a person answers press Transfer Key to complete the call transfer The LED indicator goes from steady on to off To go back to the original call if the transfer is incomplete If the person you called is not 27 amp GE available press the Line DN Key to reconnect to the original call The LCD indicator goes from flashing to steady on Note On the Meridian SL 100 press the Transfer Key dial the number and press the Goodbye Key If you press the Transfer Key a second time you get a three way conference Answer a call Transfer a call 3903 and 3904 Use the Transfer feature to direct a call to a third party To use the Transfer feature Trans l Press the Transfer Key The other party is on hold and you receive dial tone The screen displays Call on hold dial number 2 Dial the number of the telephone BEE where the call is to be transferred Connect 3 Press the Swap Key to switch between or
11. have distributed the Linux OS source code and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site http support avaya com Copyright Trademarks The trademarks logos and service marks Marks displayed in this site the documentation s and product s provided by Avaya are the registered or unregistered Marks of Avaya its affiliates or other third parties Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark Nothing contained in this site the documentation s and product s should be construed as granting by implication estoppel or otherwise any license or right in and to the Marks without the express written permission of Avaya or the applicable third party Avaya is a registered trademark of Avaya Inc All non Avaya trademarks are the property of their respective owners Downloading documents For the most current versions of documentation see the Avaya Support Web site http www avaya com support Contact Avaya Support Avaya provides a telephone number for you to use to report problems or to ask questions about your product The support telephone number is 1 800 242 2121 in the United States For additional support telephone numbers see the Avaya Web site http www avaya com support Avaya 3902 3903 and 3904 Digital Deskphones 7 Your Telephone Call F
12. insert a 1 5 second pause in the dialing string Your Telephone Call Features SecCtlr 3 Press the Speed Call Controller Key ES again to save the code and number The flashing icon turns off To make a Speed Call ana 1 Liftthe handset SecCtr Speller 2 Press the Speed Call Controller Key or m or EH the Speed Call User Key 3 Dial the Speed Call code assigned to REE the telephone number Use Speed Call 3903 and 3904 The Speed Call feature allows you to automatically dial frequently called numbers by entering a one two or three digit code Contact your network administrator to determine the capacity of your Speed Call list A telephone designated as a Speed Call Controller can program or edit the Speed Call list This feature must be enabled by your network administrator To store or change a Speed Call number Secbtrl 1 Press the Speed Call Controller Key 58 The screen displays Enter Code then number 2 Dial a one two or three digit code BEE Use the Delete Key if you make a mistake Use the Cancel Key to leave the screen without storing a speed call number Note A dash is automatically inserted after the required number of digits have been entered 3 Dial the associated telephone number BEE Use the Delete Key if you make a mistake Use the Cancel Key to leave the screen without storing a speed call number Your Telephone Call Features Note 1 Dial the access code if re
13. is pressed the application will highlight the first directory entry that matches the text that you entered 5 Press the Done Key The application highlights the first directory entry that matches the text you entered in step 4 If there is no match the screen displays Ho matches found the text that you entered 6 Use the Navigation Keys to scroll through the directory Note The entire directory is available The find process determines which directory entry to select as your starting point 7 If desired use the right Navigation Key to move from list view to card view In card view the telephone and department numbers for the entry are viewable Use the left Navigation Key to return to list view Note While you are in card view you may use the up or down Navigation Keys to scroll through directory entries 8 Press the Dial Key to call the person whose name is highlighted Note On the Avaya Meridian SL 100 if your primary DN Key is busy select an available DN Key after pressing the Dial Key Press the NewFind Key to begin a new search or press the Resume Key to enter additional characters so that you may narrow your search Corporate Directory To exit the Corporate Directory application m 2 To copy an entry from the Corporate Directory to your telephone s Personal Directory Cim CERO Dirctra To transfer a call to a number in the Corporate Dir
14. pad to enter a text message Press the Delete Key to delete a character Press the Case Key to toggle between upper and lower case characters Press the Cancel Key to exit the screen without saving changes Note 1 Please refer to Add a Personal Directory entry on page 49 for detailed instructions on using your telephone s dial pad to enter text Note 2 While in the Edit Mode screen Press the Up Navigation Key to access special characters you may want to include in the name Use the Navigation Keys to locate the character you want to include Press the Select Key to choose the highlighted character Press the Return Key to return to label entry without selecting a special character 3 Press the Done Key Your message is saved and you return to the Set Set Msg Screen 1 From the Set Set Msg screen use the Navigation Keys to scroll through the list of available messages 2 Press the Select Key to choose the currently displayed message 1 From the Set Set Msg screen use the Navigation Keys to scroll through the list of available messages 2 Press the Edit Key to choose the currently displayed message Set to Set Messaging EEE Done To activate or deactivate Set to Set Messaging and exit the application n ort 3 From the Edit Mode screen use the dial pad to customize the message Press the Delete Key to delete a character Press the Case Key to toggle between upper and lower case char
15. to 100 entries an entry is one name and one telephone number You can add a directory entry by copying the entry from your Callers List or Redial List You can also add entries with the Add New Key or by using the Personal Directory PC Utility application The Personal Directory PC Utility uses an accessory cartridge to connect your PC and your 3904 Digital Deskphone You can create a directory on your Personal Computer and transfer it to your 3904 Digital Deskphone Access the Personal Directory Directory Log I tr l Press the Directory Log Key Select 2 Press the Select Key in the Directories menu fo select Personal Directory Es Note When you press the Directory Log Key your Personal Directory is automatically selected At this point you may begin searching the directory using the telephone s dial pad See Search for an entry on page 55 Add a Personal Directory entry After accessing your Personal Directory AddMew 1 Press the Add New Key 383 2 Dial the new name Access and use the Personal Directory Example To enter the name and telephone number for Chris 383 Hex EEE er Done 1 Dial the name using the key pad Note Press the Up Navigation Key to access special characters you may want to include in the name Use the Navigation Keys to locate the character you want to include Press the Select Key to choose the highlighted character Press the Return Key to retur
16. 1 timer enable from the Options List menu Om Off From the Call timer screen press the or On Key to turn on the Call timer or 2220 ES press the Off Key to turn off the Call timer Press the Done Key to save changes Press the Quit Key or Options Key to exit Select Date time format There are eight Date time formats Four formats are based on the 12 hour clock and four are based on the 24 hour clock After you select Date time format from the Options List menu Use the Navigation Keys to scroll through the eight formats Format 3 Press the Done Key to select the highlighted format Press the Quit Key or Options Key to exit Enable Key click The Key click option causes the handset or speaker to produce a clicking sound when you press the telephone keys After you select Kes click enable from the Options List menu On Off From the Key click screen press the or On Key to turn on Key click or press the Off Key to turn off Key click Press the Done Key to save changes Press the Quit Key or Options Key to exit Options List Use Headset port on call The Headset port on call option available on the 3904 requires that a lamp type accessory be connected to the headset port When the Headset port on call option is activated and the user is on a call the lamp lights providing an indication that a call is in progress After you select Headset Port on call from the Options List menu Om Off Fr
17. AVAYA Avaya 3902 3903 3904 Digital Deskphones Quick Reference Guide Avaya Communication Server 1000 Document Status Standard Document Number NN42370 105 Document Version 03 01 Date December 2010 AVAYA 2010 Avaya Inc Rights Reserved Notices While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing Avaya assumes no liability for any errors Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes Documentation disclaimer Avaya shall not be responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by End User Link disclaimer Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentation s provided by Avaya Avaya is not responsible for the accuracy of any information statement or content provided on these sites and does not necessarily endorse the products services
18. Group number of the telephone that is ringing Note This feature is not available on the Meridian SL 100 Lift the handset Press the DN Pickup Key or enter the Pickup Directory Number FFC Meridian 1 or the Directed Call Pickup FAC Meridian SL 100 On the Meridian SL 100 dial the DN of the ringing number Note If the pickup DN is invalid you receive an overflow burst tone and the screen displays Release and try again Press the Goodbye Key Additional call features Set up a Conference call 3902 You can set up a Conference call for up to six people including yourself Contact your network administrator to determine the maximum number of people your system allows on a conference call To set up a conference call Cont 1 Press the Conference Key while you ES are on a call The other party is on hold and you receive a dial tone 333 2 Dial the number of the person you want to add to the conference Cont 3 Press the Conference Key when the ag person answers Everyone is able to join the conversation If the person you attempt to add to the conference is unavailable ju 1 Press the Goodbye Key 2 Press the Line DN Key to return to m 2637 GA your original call Set up a Conference call 3903 and 3904 You can set up a Conference call for up to six people including yourself Contact your network administrator to determine the maximum number of people y
19. Keys as needed Press the Next Key Make changes to the telephone number if required Note 1 The number may contain up to 31 digits Note 2 Press the Pause Key to insert a 1 5 second pause in the dialing string Note 3 If you are adding an external or long distance number be sure to include the access codes required by your system to make an external or long distance call 5 Press the Done Key to save the entry in your directory Access and use the Personal Directory or Directory Log Qm 6 Press the Quit Key or the Directory Log Key to exit Note You can edit the name or number before or after you save to the directory Delete or edit a Personal Directory entry To delete a Personal Directory entry dsp Delete Yes To edit a Personal Directory entry Edit Het Done or Directory Log Qm Use the Navigation Keys to highlight the entry you want to edit or delete Press the Delete Key to delete the currently highlighted entry in your Personal Directory Press the Yes Key to confirm the deletion Press the Edit Key to change the telephone number or name Use the Navigation Keys to highlight the character you want to change Use the dial pad to enter the desired changes Refer to Add a Personal Directory entry on page 49 for an example of how to use the dial pad to enter names Press the Next Key Edit the number if necessary P
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21. acters Press the Cancel Key to exit the screen without saving changes Note 1 Please refer to Add a Personal Directory entry on page 49 for detailed instructions on using your telephone s dial pad to enter text Note 2 While in the Edit Mode screen press the Up Navigation Key to access special characters you may want to include in your message Use the Navigation Keys to locate the character Press the Select Key to choose the highlighted character Press the Return Key to return to message entry without selecting a special character 4 Press the Done Key Your message is saved and you return to the Set Set Msg Screen Note If you scroll to a different message in the Set Set Msg screen and press the Select Key your changes are erased 1 Press the On Key Off Key to toggle the Set to Set Messaging status between On and Off Note 1 If messages have not been provided by your network administrator and a message has not been defined the On and Off Keys will not appear Use the Edit Key to enter a message before activating Set to Set Messaging Corporate Directory or Applications 8 Corporate Directory Note 2 If messages have been provided by your network administrator up and down arrows appear on the right side of the display The On and Off Keys appear for the most recently selected message 2 Press the Quit Key or the Applications Key to exit the Set to Set Messaging applica
22. an copy a number from the Redial List to the Personal Directory To copy a number from the Redial List S 1 Use the Navigation Keys to highlight the name or number in your Redial List that you want to copy to your Personal 2498 Directory Copy Fa 2 Press the Copy Key The display shows Core to Dirctre 3 Press the Directory Key Access and use the Personal Directory Hest 4 Press Next to copy the incoming call without editing the name Edit the number if required see notes for step 5 and go to step 6 or Clear Press Clear to make changes to the name before saving Add the name using the dial pad Delete and Case Keys as needed Press the Next Key Make changes to the telephone number if required m x C Note 1 The number may contain up to 31 digits Note 2 Press the Pause Key to insert a 1 5 second pause in the dialing string Note 3 Ifyou are copying an external or long distance number be sure that your directory entry includes the access codes required by your system to make an external or long distance call bang 6 Press the Done Key The entry is saved to your Personal Directory and you are returned to the Redial List Set to Set Messaging Set to Set Messaging With the Set to Set Messaging application activated available on the 3903 and 3904 an internal caller using an 3903 or 3904 telephone receives a quick visual message which you have se
23. calls you are presented with the first call in the new calls list If there are no new calls you are presented with the first call in the old calls list Manage Call Log To make a call from the Callers List mm 1 Use the Navigation Keys to scroll Jap through the Callers List and highlight the number you want to call Note 1 If you are calling an external or long distance number you will need to edit the number to add the access codes reguired by your system to make an external or long distance call 2498 Note 2 Press the Pause Key to insert a 1 5 second pause in the dialing string Dasi 2 Press the Dial Key to call the number selected You leave the Callers List when you make the call To exit the Callers List without making a call Press the Quit Key or or Call Log 7 CoN Press the Call Log Key Access and use the Callers List 3904 To access the Callers List Directoryllog tr l Press the Directory Log Key 2 Use the Navigation Keys to highlight Call Log Callers List Call Log Callers List Select 3 Press the Select Key Manage Call Log Hew Old 8 To access Callers List using Context Sensitive Soft Key or a Programmable Feature Key Callers To make a call from the Callers List 1 5 2498 Dial To exit the Callers List without making a call or Directory Log
24. change e g RutoD1 Options List Select 5 Press the Select Key 6 Press the Dial Pad Key that is printed BEE with the first letter in your new label Press the key until the correct character appears 7 Repeat step 6 until you have changed the entire label Press the Done Key to save changes Press the Quit Key or Options Key to exit Note 1 For a detailed example of using the dial pad to enter text into your Avaya 3900 Series Digital Deskphone please see Add a Personal Directory entry on page 49 Note 2 You cannot change the label on your primary DN Note 3 Use the Case Key to change the case of the letter as needed You can use the Delete Key to delete one character or the Clear Key if you want to delete the entire label Note 4 Press the Up Navigation Key to access special characters you may want to include in the label Use the Navigation Keys to locate the character you want to include Press the Select Key to choose the highlighted character Press the Return Key to return to label entry without selecting a special character To restore all key labels 1 Use the down Navigation Key to q D highlight Restore all key labels Restore all labels Select 2 Press the Select Key 89 The display asks you to verify that you want to restore all labels Restore 3 Press the Restore Key Press the Done Key to return to the Options List Press the Options Key to exit Change a F
25. dset jack You receive a dial tone from each action Your Telephone Call Features Make a call while on hook Leave the handset in the cradle while you dial a number To dial on hook 25627 ES 1 Press a Line DN Key 2 Dial the number when you receive a SEE dial tone 3 Liftthe handset to speak when the nts called party answers If the called number is busy Press the Goodbye Key to release the Goodbye yr line or or RingAgn Press the Ring Again Key Redial last number called The Last Number Redial feature allows you to automatically redial the last number you dialed This feature must be enabled by your network administrator To use Last Number Redial aa 1 Liftthe handset NB 2 Press a Line DN Key To use Last Number Redial on a handsfree call 2637 Press the Line DN Key twice 237 ED The last number you dialed is automatically redialed Note On Meridian SL 100 press the Key twice Your Telephone Call Features Use Ring Again 3902 Use the Ring Again feature when you dial a number and receive a busy tone or no answer The Ring Again feature lets you know when the person you dialed is available or has used their telephone The feature notifies you when to redial your party The Ring Again feature automatically redials the number To use Ring Again 1 Dial a number and receive a busy tone SEE or no answer Note On the Meridian SL 100 Ring
26. eature Key label 3903 and 3904 You can change the name on the Programmable Line DN Feature Keys self labeled These keys are located on both sides of the top portion of the display area on the 3903 and 3904 To change a Feature Key label 1 Use the down Navigation Key to aiit highlight Change feature label gn ig Change feature label Select 2 Press the Select Key E This action takes you to the Feature Key menu and highlights Change feature label Select 3 Press the Select Key again 4 The prompt asks you to select the key you want to change 4 Press the Programmable Line Hutobial EE g DN Feature Key whose label you want to change e g RutoDial 5 Press the Dial Pad Key that is printed REE with the first letter in your new label Press the key until the correct character appears 6 Repeat step 5 until you have changed the entire label Press the Done Key to save changes Press the Quit Key or Options Key to exit Note 1 For a detailed example of using the dial pad to enter text into your Avaya 3900 Series Digital Deskphone please see Add a Personal Directory entry on page 49 Note 2 You cannot change the label on the primary DN Press the Shift Key if the label you want to change is on the second layer of the Programmable Line DN Feature Keys self labeled Options List Note 3 Use the Case Key to change the case of the letter as needed
27. eatures 9 Use Auto Dial 9 Make a Call 10 Make a call while on hook 12 Redial last number called 12 Use Ring Again 3902 13 Use Ring Again 3903 and 3904 14 Use Hot Line 15 Use Speed Call 3902 15 Use Speed Call 3903 and 3904 16 Answer a call 18 Place a call on Hold 18 Transfer a call 3902 19 Transfer a call 3903 and 3904 20 Handle multiple calls 21 Use Call Waiting 21 Forward calls 3902 22 Forward calls 3903 and 3904 23 Additional call features 24 Use Call Pickup 24 Set up a Conference call 3902 25 Set up a Conference call 3903 and 3904 25 Join a call 26 Engage Group Listening 27 Use the Voice Messaging control screens 3903 and 3904 27 Options List 29 Select a language 30 Change a Feature Key label 3902 30 Change a Feature Key label 3903 and 3904 32 Adjust Screen contrast 34 Adjust volume 34 Choose Ring type 35 Select Call Log options 35 Use Live dial pad 36 Select Preferred name match 36 Set up area code 36 Enable Call timer 37 Select Date time format 37 Enable Key click 37 Use Headset port on call 38 Activate Headset port external alerter 38 Use Call indicator light 38 Set On hook default path 39 Display diagnostics 40 Activate Group Listening 40 Call Log Personal Directory display and controls 41 Identify specialized keys 41 Use Directory password protection 42 Manage Call Log 44 Access and use the Callers List 3903 44 Access and use the Callers
28. ectory Tranzfer ay Applications 2 Dial Press the Quit Key or the Applications Key With the entry selected in the Corporate Directory press the Copy Key In the Copy to screen press the Directory Key to copy the name and telephone number to your Personal Directory After you complete editing and entering the name and telephone number you are returned to the Corporate Directory Before accessing the Corporate Directory press the Transfer Key Press the Applications Key Follow the steps outlined in To use the Corporate Directory application on page 60 to find the person to whom you want to transfer the call Press the Dial Key to transfer the call to the person whose name is highlighted Virtual Office Virtual Office The Virtual Office feature available on the 3903 and 3904 allows you to log into a specially designated 3903 or 3904 telephone When you log into the telephone your individual configuration is downloaded to the telephone for line DN and feature access Virtual Office is ideal for use on a telephone which may be assigned to different users depending on the hour of the day or the day of the week To logon to the Virtual Office telephone CBN EEE EEE EEE Lift the handset Dial the Virtual office Terminal Log oN VILN FFC on the Avaya Meridian 1 or the Virtual Office Worker IN VOWIN FAC on the Meridian SL 100 On the Meridian 1 from the VTN Log
29. elled Your Telephone Call Features Use Hot Line The network administrator can program a Hot Line Key that allows you to dial a specific number automatically The network administrator can apply other features to the Hot Line such as Call Redirection so that the Hot Line call is answered by a person not a mail box To use Hot Line Hotline ED Press the Hot Line Key The Hot Line Key automatically dials the number Note 1 If your main Line DN is a Hot Line lift the handset The Hot Line Key dials the number automatically Note 2 On the Meridian SL 100 the Automatic Line AUL feature is the same as the Hot Line feature Use Speed Call 3902 The Speed Call feature allows you to automatically dial frequently called numbers by entering a one two or three digit code Contact your network administrator to determine the capacity of your Speed Call list A telephone designated as a Speed Call Controller can program or edit the Speed Call list This feature must be enabled by your network administrator To store or change a Speed Call number SecCtlr 1 Press the Speed Call Controller Key La The triangular icon flashes which indicates it is in programming mode and associated telephone number when the phone prompts 3 2 Dial a one two or three digit code Note 1 Dial the access code if required followed by the internal external or long distance telephone number Note 2 Press the Pause Key to
30. ess the Quit Key or Options Key to exit Select Preferred name match The Preferred name match option available on the 3904 displays the names of incoming and outgoing callers as stored in your Personal Directory if the telephone number matches the one stored in your directory This option allows you to personalize the displayed names for incoming and outgoing calls After you select Preferred name match from the Options List menu On ort From the Name match screen press or the On Key to turn on Preferred name EN 1 match or press Off Key to turn off Preferred name match Press the Done Key to save changes Press the Quit Key or Options Key to exit Set up area code Using the Area code set up option available on the 3904 causes the Callers List and Calling Line ID CLID display show the number extension followed by the area code prefix in parenthesis This makes it easier to identify local calls and internal calls You can define up to three area codes After you select Area code set ur from the Options List menu ist Code 488 Use the Navigation keys to place your 2nd Code cursor in the first line and use the dial 3rd Code pad to enter an area country code of your choice Note You can enter up to three codes of your choice Press the Done Key to save changes Press the Quit Key or Options Key to exit Enable Call timer The Call timer enable option measures how long you are on each call After you select Ca1
31. ew aD 1 Highlight the name 2 Press the right Navigation Key 1 Use the Navigation Keys to show the name and number of the currently selected entry in the Card View Note If you are dialing an external or long distance number be sure that your directory entry includes the access codes reguired by your system to make an external or long distance call 2 Press the Dial Key to place the call Note If your primary DN is busy the following message will be displayed Unable to Dial Busy Primar Line Press the OK Key to clear the message Select an available DN Key and press the Dial Key again Press the left Navigation Key to leave the Card View and return to the selected name Access and use the Personal Directory Search for an entry You can search for a particular entry in your Personal Directory To search for an entry ae 1 Use the Navigation Keys to scroll through the Directories menu and highlight Personal Directors Personal Directory Salat 2 Press the Select Key 3 Use the dial pad to enter the first letter SEE of the name your are seeking For example press twice to go to the first entry that begins with the letter p Note To further refine your search wait a couple of seconds and use the dial pad to enter the second letter of the name you are seeking You may enter up to the first three letters in the name using this method Copy a number from the Redial List You c
32. in screen Enter your password using the telephone s dial pad On the Meridian SL 100 you will receive dial tone Enter the VOW authorization code if required on your system then after you receive dial tone Enter your personal authorization code Note If you make a mistake while entering code or number on the Meridian 51 100 press the Key and re enter the code A On the Meridian 1 you will be prompted to Enter your User ID Use the dial pad to Enter the primary line DN assigned to your Virtual Office telephone On the Meridian SL 100 you will receive dial tone Use the dial pad to Enter the primary line DN for your telephone then after you receive dial tone Enter your passcode Virtual Office Note 1 If your Virtual Office telephone is configured as an 3903 you may only log on to an 3903 If your Virtual Office telephone is configured as an 3904 you may only log on to an 3904 Note 2 If two or more users are attempting to log on at the same moment the system processes the log on information for the first user The other users will receive System busy tra later message Wait a moment and try to log on again To logoff the Virtual Office telephone CN 2 Dial the Virtual office Terminal Log ofF SEE VILF FFC on the Meridian 1 or the Virtual Office Worker OUT VOWOUT FAC on the Meridian SL 100 1 Lift the handset or or If available Press the autodial key
33. ions LED HA Message Handsfree Key 2 4 Transfer C C Cj Hold ISU C 9 Goodbye S Navigation Keys Volume Control Bar LED Mute 553 8624 Avaya 3902 3903 and 3904 Digital Deskphones The Avaya 3903 Digital Deskphone has two Programmable Line DN Feature Keys self labeled with two features or lines DNs configured on each key The 3903 also has four Context Sensitive Soft Keys self labeled 3903 telephone LCD Display Goodbye Hold r Message Waiting Light PA Incoming Call Indicator a JE Programmable Line DN gt C2 1 Feature Keys self labeled 000 OO Context Sensitive LED CO 262 C Soft Keys self labeled rO Handsfree Key F c24 c2 deb c Copy M A reC oC OIC COC CaA Fixed Feature Keys Shift Volume Control Bar Applications LED iaati Headset Navigation Keys Mute Call Log Options Message Quit 553 8625B The Avaya 3904 Digital Deskphone has six Programmable Line DN Feature Keys self labeled with two features or lines DNs configured on each key The 3904 also has four Context Sensitive Soft Keys self labeled 3904 telephone LCD Display Goodbye Hold Message Waiting Light Inco
34. lected whenever they dial your telephone number The length of your message is limited to 24 characters The message is entered through the dial pad keys using a process similar to the one used for entering names in the 3904 s Personal Directory Only one message can be stored in your telephone s memory You can check your Call Log to determine whether or not a caller was sent the set to set message A 3903 or 3904 will appear beside the call log entry of the callers who saw your message Nofe This feature is not available on the Avaya Meridian SL 100 To access Set to Set Messaging Applications 1 a 1 Press the Applications Key 2 From the Applications menu use the Navigation Keys to highlight Set to Set Messaging Set to Set Messaging Select 3 Press the Select Key The Set Set Message screen appears indicating 3 the status of the feature on or off and whether or not a message is stored defined in memory Note On the 3904 if you have activated password protection on your Directory Log you will need to enter your password to continue To edit the currently stored message or to create a new message Edit l Press the Edit Key Set to Set Messaging To select a message provided by your network administrator To customize a message provided by your network administrator EEE Done a 21 85 Select 1 5 2 From the Edit Mode screen use dial
35. ll Log Key or Directory Log Key to exit Manage Call Log Manage Call Log The Call Log records the name and number of incoming and outgoing calls and can be password protected on the 3904 You can activate Call Log to record all calls record only the unanswered calls or record no incoming calls The Callers List stores incoming calls and the Redial List stores outgoing calls in order of date and time received made The oldest call is stored at the top of the list The newest call is stored at the bottom of the list The 3904 Call log list holds up to 100 entries for incoming calls in the Callers List and 20 entries for outgoing calls in the Redial List The 3904 can copy a number from the Callers List or Redial List and store it in the Personal Directory The 3903 Call log list holds up to 10 entries for incoming calls in the Callers List and 5 entries for outgoing calls in the Redial List Access and use the Callers List 3903 To access the Callers List using the Call Log Key Call Log YA CN 1 Press the Call Log Key 2 Use the Navigation Keys to highlight i he Callers List Callers List Select 3 Press the Select Key Hew Old 4 Press the New Key to go to the top of or the new calls list or press the Old Key E to go to the top of the old calls list To access the Callers List using a Context Sensitive Soft Key or a Programmable Feature Key Callerz Press the Callers Key ET If there are new
36. ming Call Indicator Me S L Programmable Line DN Feature Keys self labeled Context Sensitive LED C2 C3 O CJ 1 Soft Keys self labeled ic Handsfree Key ag gt CCC 4 Fixed Feature Keys Shift Copy Volume Control Bar nm D Applications Headset Mute Navigation Keys Options Directory Log Quit Message 553 8626B Your Telephone Call Features Your Telephone Call Features Your Avaya 3900 Series Digital Deskphone provides easy access to a wide range of business features Your network administrator assigns features to your telephone and provides you with passwords and other codes as required This section describes the features available for your telephone and how to use them Use Auto Dial The Auto Dial feature allows the user to press one Feature Key Auto Dial Key to dial a specific telephone number automatically This feature must be enabled by your network administrator To use Auto Dial Ss 1 Lift the handset 2 Press the associated Auto Dial Key This automatically dials the number To display the Auto Dial number 3903 and 3904 1 Press the Display Key Note On the Avaya Meridian SL 100 press the Auto Dial Key to display the number Rutobial GD 2 Press the configured Auto Dial Key The number appears on the display To store an Auto Dial number Autobial NE 1 mom Dial Key without lifting 2
37. n to label entry without selecting a special character 2 Press the dial pad key with the desired letter repeatedly until that letter appears on the display 3 Press the right Navigation key to go to the next letter Note The cursor automatically advances to the next position if a different from last key is pressed or after a short pause 4 Press the Next Key 5 Usethe dial pad to enter the telephone number associated with the name entered above Note 1 The number may contain up to 31 digits Note 2 Press the Pause Key to insert a 1 5 second pause in the dialing string Note 3 If you are adding an external or long distance number be sure to include the access codes required by your system to make an external or long distance call 6 When you have finished entering all of the digits press the Done Key to save the changes Access and use the Personal Directory or Gre 5B 7 Press the Quit Key or the Directory Log Key to exit Add an incoming call yi ea Dirctra Het Clear m ng X e Done Press the Copy Key The displays shows the message Cors to Press the Directory Key when the prompt asks to Press Next to copy the incoming call without editing the name Edit the number if required see note for step 4 and go to step 5 or Press Clear to make changes to the name before saving Add the name using the dial pad Delete and Case
38. ncoming call Handle multiple calls Forward calls 3902 The Call Forward feature allows you to direct your calls to ring at another Line DN If the telephone begins to ring you cannot forward an incoming call in progress To forward your calls Forward 38 Forward To view the number that your calls are being forwarded to DisrFlau Forward To cancel Call Forward Forward To reinstate Call Forward to the same number Forward Forward Press the Forward Key or lift the handset and enter the Call Forward All Calls Activate FFC Avaya Meridian 1 or FAC Meridian SL 100 Dial the DN where you want to forward your calls Press the Forward Key Press the Display Key Meridian 1 or Inspect Key Meridian SL 100 or lift the handset and enter the Call Forward All Calls Verify FFC Press the Forward Key This action displays the forward number and leaves Call Forward active Press the Forward Key or lift the handset and enter the Call Forward All Calls Deactivate FFC Meridian 1 or FAC Meridian SL 100 Press the Forward Key twice Handle multiple calls Forward calls 3903 and 3904 The Call Forward feature allows you to direct your calls to ring at another line DN If the telephone begins to ring you cannot forward an incoming call in progress To forward yovr calls Forward 383 Done To view the number that your calls are being forwarded to CheckFu
39. nds available for your telephone model After you select Rina tyre from the Options List menu 1 Use the Navigation Keys to scroll 91 85 through the list of ring types Rina ture 3 Play 2 Press the Play Key to sample a ring i Select 3 Press the Select Key to activate the desired ring type 3903 and 3904 Press the Done Key to save changes Press the Quit Key or Options Key to exit Select Call Log options The Call Log options available on the 3903 and 3904 provides a choice of logging all incoming calls logging only the unanswered calls or not logging any calls The Call Log holds up to 10 different incoming entries for the 3903 and up to 20 for the 3904 After you select Call 109 ortions from the Options List menu From the Log options menu use the dsp Navigation Keys to highlight and select either Lod all calls Log all calls or or T NOUIS Log unanswered calls Note Hew call indication must be set to Om if you want Call Log notification Press the Done Key to save selection Press the Quit Key or Options Key to exit Use Live dial pad The Live dial pad option available on the 3904 allows you to press any dial pad key to automatically access a dial tone After you select Live dial rad from the Options List menu Om Off From the Live dialpad screen press or the On Key to turn on Live dial pad or CE press the Off Key to turn off Live dial pad Press the Done Key to save changes Pr
40. om the On call screen press the On 3 or p Key to turn on Headset port on call or press the Off Key to turn off Headset port on call Press the Done Key to save changes Press the Quit Key or Options Key to exit Note Additional equipment is required to implement this option For more information please contact your Avaya distributor Activate Headset port external alerter When the Headset port external alerter option available on the 3904 is activated it supports a visual or audible alerter and or recorder device This device plugs into the Headset port which is located on the bottom of the telephone After you select Headset Port ext alerter from the Options List menu n ort From the External alerter screen press 3 or 3 the On Key to turn on Headset port external alerter or press the Off Key to turn off Headset port external alerter Press the Done Key to save changes Press the Quit Key or Options Key to exit Note Additional equipment is required to implement this option For more information please contact your Avaya distributor Use Call indicator light You can control the incoming call indicator light available on the 3904 After you select Call indicator light from the Options List menu Om Off From the Indicator screen press the or On Key to turn on Call indicator light E L3 press the Off Key to turn off Call indicator light Press the Done Key to save changes Press the Quit Key or Options Key to e
41. ontrast of the display on your telephone After you select Screen contrast from the Options List menu Lower Higher From the Contrast screen press the or Lower Key to decrease the display contrast level or press the Higher Key to increase the display contrast level Press the Done Key to save changes Press the Quit Key or Options Key to exit Adjust volume Note After you select Volume adjustment from the Options List menu a list of adjustable items for your telephone model appears It is recommended that you adjust these parameters while you are on a telephone call so that you can judge the impact of the changes your are making To adjust the Ringer volume pm 1 Select Ringer from the Volume menu Lower Higher 2 Press the Lower Key to decrease the or ringer volume or press the Higher Key E to increase the ringer volume Press the Done Key to save changes Press the Quit Key or Options Key to exit Use the procedure above to adjust the volume on the following items Buzzer Headset listen Sreaker Headset talk Handset listen Headset sidetone Handsfree listen Note 1 Headset listen is adjustable on the 3903 and 3904 only Note 2 Headset talk and Headset sidetone are adjustable on the 3904 only Note 3 Headset sidetone 3904 only is the sound of your own voice that you hear in the headset speaker Choose Ring type The Ring type option allows you to choose from among the various ringing sou
42. oup Listening The Group Listening feature allows others to listen to a call through the speaker while you are speaking through the handset Group Listening must be enabled by your network administrator Please refer to Activate Group Listening on page 40 for instructions on activating the Grour listening option in the Options List To engage Group Listening while on a call Press the Handsfree Key Everyone hears the caller over the speaker but the caller only hears what is picked up by the handset Note You must let the caller know when others are listening to the conversation This feature does not provide a tone to inform the party on the other end of the call that the conversation is being monitored Use the Voice Messaging control screens 3903 and 3904 The Voice Messaging control screens allow you to send commands while connected to your voice messaging system using the Soft Keys instead of the dial pad Note This feature is not available on the Meridian SL 100 To use Voice Messaging controls CN Message TA EX 2 Press the Message Key 1 Lift the handset 3 Usethe dial pad to log in to your voice HEE mailbox insa 4 Press the Voice Message Key Plau 5 Press the Play Key to play your first 53 new message Note Use the More Key to view Additional call features additional message options Stop 6 Press the Stop Key to pause playback of the message Press Play to resume
43. our system allows on a conference call To set up a conference call Conf 1 Press the Conference Key while you cra are on a call The other party is on hold and you receive a dial tone The screen displays C411 on hold dial number Additional call features EEE Connect If the person you attempt to add to the conference is unavailable f er 57 Join a call 2 Dial the number of the person you want to add to the conference Press the Swap Key to switch between talking with the original caller and the new caller Press the Connect Key to complete the conference Everyone is able to join the conversation Press the Goodbye Key Press the Line DN Key with the flashing icon to return to your original call The Call Join feature allows you to connect an incoming call to a call already in progress thereby creating a conference call In order to use Call Join your telephone must be configured with either a second line DN or a Call Waiting Key To connect a call on hold on a different line to your current call Conf 2498 NB Cont Connect EB 3902 3903 3904 Press the Conference Key Press the Key that has the caller you want to connect to your current call Press the Conference Key again 3902 or press the Connect Key 3903 and 3904 The person on hold joins your conversation Additional call features Engage Gr
44. ptions List menu of your telephone unless this feature has been enabled by your network administrator Note 2 You must let the caller know when others are listening to the conversation This feature does not provide a tone to inform the party on the other end of the call that the conversation is being monitored Call Log Personal Directory display and controls Call Log Personal Directory display and controls The 3903 has a one line display When you press the Call Log Key the following screen appears Bi Call 109 tuse va Callers List Select lt 553 9079 The 3904 has a three line display When you press the Directory Log Key following screen appears Directories Personal Directora Call Log Callers Lista Call 109 Redial List bd Select P 553 9080 Identify specialized keys The Navigation Keys SP enable you to scroll through the features and application functions The Copy Key coy copies incoming or outgoing call numbers into your Personal Directory available on the 3904 The Quit Key ends an active application which does not affect the status of the calls currently on your telephone Call Log Personal Directory display and controls Use Directory password protection You can password protect your Call Log Redial list and Personal Directory To enable password protection 1 Press the Call Log Key 3903 or
45. quired follewed by the internal external or long distance telephone number Note 2 Press the Pause Key to insert a 1 5 second pause in the dialing string Dana 4 Press the Done Key to save the code 73 and number To make a Speed Call 1 Liftthe handset lt gt SpcCtrl 2 Press the Speed Call Controller Key Em the Speed Call User Key The screen displays Enter code the telephone number 283 3 Dial the Speed Call code assigned to Answer a call Answer a call When you receive an incoming call your telephone rings and the LCD indicator m flashes To answer a call CN or or 2637 2 NB Place a call on Hold Lift the handset or Press the Handsfree Key or Press the flashing Line DN Key when using a headset Use the Hold feature when you are talking with one party and a second call comes in on a second line You can answer the second call and retain the original call by putting it on hold To place a call on hold Crou won To retrieve a call on hold 2637 NB Press the Hold Key The LCD indicator flashes beside the line on hold Note 1 If Automatic Hold feature is configured for your Avaya Meridian 1 the active call is automatically put on hold when you answer the second call Note 2 On the Meridian SL 100 Automatic Hold is the default feature Note 3 The caller hears music while on hold if the Music On Hold
46. ress the Done Key to save the changes Press the Quit Key or the Directory Log Key to exit Access and use the Personal Directory Delete your Personal Directory To delete your Personal Directory DelList l Press the Delete List Key The message Delete all entries appears Yes 2 Press the Yes Key if you want to delete all the entries in your Personal Directory or or Ha Press the No Key if you want to return to the top of the Personal Directory with no changes made 3 Press the Quit Key or the Directory Log Key to exit or Geri RO Use the Personal Directory to make a call To use the Personal Directory to make a call ai 1 Use the up or down Navigation Keys to highlight desired name or number Purchasing Note If you are dialing an external or long distance number be sure that your directory entry includes the access codes required by your system to make an external or long distance call Dial 2 Press the Dial Key EE Note If your primary DN is busy the following message will be displayed Unable to Dial Busy Primar Line Press the OK Key to clear the message Select an available DN Key and press the Dial Key again Access and use the Personal Directory Use Card View The Card View feature provides additional information about the Personal Directory entry To look at the Card View dS To dial from Card View To exit Card Vi
47. st to adjust the headset volume and sidetone 3904 that work best with the headset you are using You may also use the Volume Control Bar to adjust the headset volume while you are on a call Refer to your distributor for the latest product bulletin from Avaya for recommended headset types for the Avaya 3900 Series Digital Deskphones Options List Display diagnostics The Display diagnostics option tests the functionality of your telephone s display screen and indicator lights This option also provides information on the firmware currently in use on your Avaya 3900 Series Digital Deskphone After you select Disrlay diagnostics from the Options List menu eem Use the up or down Navigation Keys JO to scroll through the list and view the changing display screens Press the Done Key to return to the Options List menu Press the Quit Key or Options Key to exit Activate Group Listening The Group Listening feature allows you to talk on the handset to one party while other people listen to the conversation on your telephone s speaker The network administrator must enable this feature After you select Grour listening from the Options List menu On Off From the Group listening screen press 23 or 3 the On Key to turn on Group listening press the Off Key to turn off Group listening Press the Done Key to save changes Press the Quit Key or Options Key to exit Note 1 The Group listening selection will not appear in the O
48. t 3 Press the Select Key when the desired option is highlighted A Change the option s settings Refer to the following pages for details The display also provides you with information to adjust your selection Dane 5 Press the Done Key to save your p changes 6 Press the Quit Key or Options Key to Qut a exit or Comos amp Note If you press the Quit Key or Options Key before you press the Done Key you exit the Options List without saving your changes Select a language The display is available in multiple languages After you select Language from the Options List menu 1 Use the Navigation Keys to highlight gis the desired language e g German guage e g Deutsch Select 2 Press the Select Key Press the Done Key to save changes Press the Quit Key or Options Key to exit Change a Feature Key label 3902 You can change the labels on the three feature keys located at the bottom of the display on the 3902 To change a Feature Key label 1 Use the down Navigation Key to highlight Change feature label Change feature key label Select 2 Press the Select Key This action takes you to Feature Key menu and highlights Edit feature label Select 3 Press the Select Key again The prompt asks you to select the key you want to change sa 4 Use the Navigation Keys to highlight the label you want to
49. talking with the original caller and the L Eu new caller Press the Connect Key to complete the transfer The two callers are connected and your telephone is ready to make or receive new calls To go back to the original call if the transfer is incomplete l Press the Goodbye Key f Sy 2 Press the Line DN Key with the 2637 M flashing icon to return to your original call Handle multiple calls Handle multiple calls Use Call Waiting The Call Waiting feature allows you to put your current call on hold while you answer an incoming call This feature must be enabled by your network administrator To answer an incoming call while on another call 1 Press the Hold Key when you hear the iiis 4 tone The Call Waiting status icon appears in the display Calluait a Gap 2 Press the Call Wait Key CWait for 3902 to answer the call To return to your first telephone call 1 Press the Hold Key if you want to put Hold the second call on hold or or Press the Goodbye Key to end the f second call 237 2 B 2 Press the Line DN Key associated with the first call If you do not have a Call Waiting Key 1 If you do not have a Call Waiting Key Syn Goodbye aD and you hear the Call Waiting tone press the Goodbye Key to end your current call 27 NB 2 Press the Line DN Key beside the flashing status icon to answer the i
50. the oi CIN Directory Log Key 3904 or Directory Log u 2 From the Directories menu use the Tap 5 Navigation Keys to highlight Password Administration Password Administration Select 3 Press the Select Key BEEN The Password Administration menu appears with Password enabled OFF highlighted Select A Press the Select Key again to select Password enabled OFF Press the On Key to enable password a i protection 232 6 Dial password Enter 7 Press the Enter Key 333 8 Dial enter the password again to confirm your password Call Log Personal Directory display and controls Enter 9 Press the Enter Key Press the Done Key to save changes Press the Quit Key Call Log Key or Directory Log Key to exit To disable Personal Directory password 1 Press the Call Log Key 3903 or the celine CIN Directory Log Key 3904 or Greenies CB EEE Enter 3 Press the Enter Key EE 4 Use the Navigation Keys to highlight Password Administration Dial the password Password Administration Select 5 Press the Select Key The Password Administration menu appears with Password enabled OH highlighted Select 6 Press the Select Key again to select E Password enabled Off 7 Press the Off Key to disable password p rotection Press the Done Key to save changes Press the Quit Key Ca
51. the number you want to call EEG Note If you are calling an external or long distance number be sure that the appropriate access codes are included Dial 2 Press the Dial Key EN Your call is automatically dialed and you exit the Redial list Manage Call Log Access and use the Redial List 3904 To access the Redial List using the Directory Log Key Directory log tr l Press the Directory Log Key 2 Use the Navigation Keys to highlight 1 8 Redial List Call Loa Redial List Select 3 Press the Select Key To access the Redial List using a Context Sensitive Soft Key or a Programmable Feature Key Redial Press the Redial Key mH You are presented with the most recently dialed number To make a call from the Redial List 1 Use the Navigation Keys to scroll as 5 through the Redial List and highlight the number you want to call 2287 Note If you are calling an external or long distance number be sure that the appropriate access codes are included Dial 2 Press the Dial Key 3 Your call is automatically dialed and you exit the Redial list Access and use the Personal Directory Access and use the Personal Directory The Personal Directory available on the 3904 provides a personalized directory of names and telephone numbers The Personal Directory allows you to add delete search and edit entries and can be password protected The Personal Directory holds up
52. tion Note If you press the Quit Key or the Applications Key before you press the Done Key you exit the application without saving your changes The Corporate Directory application available on the 3903 and 3904 allows you to search by entering the characters in the name of the person you are calling beginning with the last name Once you have located the name and number of the person you may use the dial soft key to call the number On the 3904 you may copy an entry from the Corporate Directory and paste it into your telephone s Personal Directory for quick access To use the Corporate Directory application Applications T 2 he Tap Corrorate Directory Select EEE 1 Press the Applications Key Note If when you press the Applications Key Corporate Directory is highlighted you may proceed directly to step 4 2 From the Applications menu use the Navigation Keys to highlight Corporate Directory 3 Press the Select Key The Cor Dir Find screen appears 4 Use the dial pad to enter the name of the person you want fo call Enter the last name first Separate the last name and first name with a comma Corporate Directory Done Dial To find another directory listing or to refine your current directory search HewFind Resume EB Note 1 The is the first character on the Key on your dial pad Note 2 You do not need to enter the entire name When the Done Key
53. xit Set On hook default path The On hook default path option available on the 3903 and 3904 automatically opens the voice path on either the Headset or on Handsfree when you press a Line DN Key After you select hook default rath from the Options List menu ae From the On hook path menu use the Navigation Keys to highlight and select either Handsfree selected Handsfree selected or or MEE Headset selected Press the Done Key to save selection Press the Quit Key or Options Key to exit Amplified headsets are compatible with your Avaya 3900 Series Digital Deskphone The amplified headset is an option for noisy environments An amplified headset should be connected to the handset jack The Headset Key is not able to control a headset that is connected to the handset jack In this configuration do not select Headset as the On hook default path For an amplified headset adjust the volume using the Volume Control Bar on your telephone before adjusting the volume on your headset amplifier To minimize distortion the volume setting on the amplifier should be higher than the volume setting on the telephone Unamplified headsets are compatible with the 3903 and 3904 An unamplified headset should be plugged into the headset jack With Headset selected as the On hook default path you can make calls or answer incoming calls by pressing a DN Key For an unamplified headset access Volume Adjustment in the Options Li
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