Avaya 5410 - 5420
Contents
1. AVAYA 5410 Diaital Phones IP Office AVAYA 5420 Diaital Phones IP Office 1 Line amp Feature Buttons Display to make an external call dial 9 followed by the number You may start dialing from the key pad directly When you start dialing whether it be internal or external the speaker will come off hook 2 Message Waiting Light the light is located on the upper part of the phone and will turn on every time you have voicemail 3 Page Left amp Right these buttons are used to navigate through different screens that appear on your phone The 5410 has two main screens and the 5420 5421 has three main screens Additional feature located through the menu options may require you to use these buttons to scroll through other screens 4 Menu Keys these are the menu buttons that are located underneath your screen These buttons offer you four options speed dial log options and labels 5 Message use this button to access your voicemail mailbox Additionally you may have access to voicemail from outside the office by dialing a number that will be provided during training or you organization administrator 6 Hold To put a call on hold while you answer another call or perform another task press Hold The hold icon that appears on the Hold button will show up next to held call providing you a visual indication you have a call on hold To answer a new call while active on another 1 Press Hold 2 Press the call appearance butt2. al button 2 Press the Delete button 3 Press the button corresponding to the name you want to delete Note As you enter numbers into you speed dial it will arrange the numbers in alphabetic order You can only use the Page left amp right to scroll through the numbers If there are numbers that you are dial more often and wish to have them appear at the beginning of your list you may put a number in from of it i e 01 CTI Call Log Up to 48 on the 5410 and up to 100 entries on the 5420 1 Press the button underneath Log If you are using a 5410 press on of the four menu buttons underneath the display to access the SpDial button The Options you have are Missed calls Answered Calls Outgoing Calls More 2 Select the list you want to view You will know which list you are view because you will see an arrow next to it 3 Once you locate the caller id press the button next to the number to review more information about the call such as time date 4 You now either press the button underneath Call to return the call Delete to remove it from your call log Save to add the call to you Speed Dial Additional Features Bridged Appearance This feature is a copy of one of another User s Call Appearances it can be used to make or receive calls on behalf of the owner of the Call Appearance Intercom This feature allows you to buzz through another user s speaker 1 Press I Auto Intercom 2 Enter the
3. k3 2 Because you parked the call you will see a diamond shape next to park slot you selected Everyone else will see an underline under the parked slot i e CPark1 To retrieve the call from another extension 1 Press the park slot that you were notified to retrieve i e CPark1 Call Forward This feature allows you to forward your extension to another extension or an external number Forwarding extensions to external numbers may vary per organizations based on their policies 1 Press CF wd 2 On the bottom of the display enter the number you want to forward your extension Remember if you are forwarding your extension to an external number enter 9 first 3 After you have entered the number press the sign or press the button next to Done When this feature is activated you will see an arrow next to the feature When you pick up the handset while Cfwd is activated you will hear a stuttered dial tone as another reminder You will still be able to make calls To deactivate Call Forward press CF wd again Note When you activated CF wd at a later time the last number is will be saved If this is not the number you want to forward you extension to press the button next the gt gt gt to clear the screen Page This feature allows you to either page through an overhead speaker only if it was requested or existing or through the telephone set 1 Press Page 2 Make your announcement 3 Press drop then hang up
4. n being where you see a b or c press Exit to return The Exit button has a door icon Personal Speed Dial With the 5410 the log holds up to 48 entries in total and with the 5420 up to 100 entries 1 From the Home screen press the SpDial button If you are using a 5410 press one of the four menu buttons underneath the display to access the SpDial button 2 Press the Add button 3 Using the dial pad enter the name Up to 13 characters You may need to press the number key multiple times to get to the correct letter you want 4 When you are done entering a name press the button to the left of the Number field Remember for an outside number enter 9 followed by the way you would normally dial it 5 When you are done press Save and then Exit To make a call using the Speed Dial feature 1 Press the SpDial button If you are using a 5410 press one of the four menu buttons underneath the display to access the SpDial button 2 Press the button next to the number you want to call l 2 l To edit stored speed dial entries 1 Press the SpDial button 2 Press the Edit button 3 Press the button corresponding to the name you want to edit Note Press the feature button to the right of Insert Mode is so that you can backspace without erasing characters during text entry 4 Edit name and or number press Save and Exit To delete stored speed dial entries 1 From the Home screen press the SpDi
5. on of the incoming call The hold icon that appears on the Hold button will show up next to held call Alternatively when you receive a call while on an active call press the button next to the line where the call comes in To return to the held call Press the call appearance button of the held call Note If you wish to drop one of the calls press the Drop button to disconnect that call and then press the button next to the held call This makes sure that call is disconnected 7 Transfer Button 1 While on a call press Transfer the caller will be put on hold and you will hear dial tone 2 Dial the number to which the call is to be transferred ringing tone 3 Remain on the line and announce the call before pressing Transfer again or hang up If you do not wish to announce the call press Transfer once you entered the extension number to complete the call Note If the line is busy or if there is no answer press Drop and return to the held call by pressing the button next to the held call Otherwise complete the transfer and the call will go to voicemail l 1 l 8 Conference Calls up to 5 additional parties 1 Once you have the first caller press Conference That caller will be put on hold and you will hear dial tone 2 Dial the number of the next party and wait for an answer 3 Once they answer press conference again 4 Repeat Steps through 3 for additional conference connections Note If the additi
6. onal parties you are adding to your conference call are unavailable press Drop and press the button next to the held calls To add a call you have put on hold 1 With the active call on the line press Conference dial tone 2 Press the call appearance button of the call on hold 3 Press Conference again To drop the individuals added to the conference call press Drop Use the Page left amp right lt P buttons to scroll through the individual numbers you added to the conference Once you have located that party press Drop again 9 Drop This feature allows you to end your call and receive dial tone and is also used with conference calls 10 Redial The Redial or Last Number Dialed feature automatically redials the last extension or outside number you dialed You will be provided a list of number of which you can press the button next to the number to call 11 Dialing Pad 12 Volume Controls Adjusts the handset speaker headset or ringer volume depending on which item is in use 13 Headset Jack 14 Mute This button is used for turning off the microphone handset headset or speaker When the Mute feature is active the associated light turns on and the person on the other end of the call cannot hear you 15 Headset This button is used for activating a headset The light associated with this button turns on when the headset is active 16 Speaker 17 Exit Whenever you are not in your main screen main scree
7. the handset a
8. user s extension number followed by the sign or press Done 4 The other user will hear a tone indicating they are being intercom However if the user is currently on a call the phone will ring to user and a regular call DND Do Not Disturb This feature allows you to send calls directly to VM 1 To activate press DND When this feature is activated you will see an arrow next to the feature You will hear a half ring as a reminder when a call comes in and DND is activated When you pick up the handset while DND is activated you will hear a stuttered dial tone as another reminder however you will still be able to make calls 2 To deactivate press DND again Direct to Voicemail This feature allows you to transfer calls to voicemail without ringing the other user s phone 1 Once you have the caller on the phone press Transfer 2 Press DirectVM or DVM 4 Wait for the announcement instructing you to enter the user s extension number 3 Press Transfer right away Call user s voicemail directly 1 Pick up handset and press DirectVM or DVM 2 Wait for the announcement instructing you to enter the user s extension number 3 Enter user s extension and leave a message after the tone a Call Park This feature is a system hold meaning a call can be put on hold and retrieved from any other extension within the office 1 Whenever you receive a call and wish to Park it press CPark1 or CPark2 CPar
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