5602 User Guide 4_0
Contents
1. C call ANSWOM assoc O 7 12 CIOANING A 8 CONMTOreNCO Nidia caci n dista 10 TOS WArdINQ MEEA EE T nono 13 17 A A TE 9 Maki Gitana titi 8 A O 9 Di o e O canbe 15 DEKUN a alee ia o 17 private Call aos 15 A O 8 aser e al o 10 WAI a ds 17 Call appearance keyS coooonoccccconocccccononcccnnnancccnnnancncnnns 3 CONTEO Teta a 10 D default feature CODES occcccococococococicicinnninninininininnnns 17 CIVENMING pi ida 14 do NOt disturb ccccccocononnncnnnnnccononanonnnnoncnonnrnnnos 14 17 F follow menar n a inci 17 forwarding aaa sa aa PaT aaa it 7 17 H A A NEON 9 AUNT Groun A ad 17 4602 and 5602 User Guide IP Office 4 0 l incoming call eceania reaa 7 L lOQGING oikeaa itis ines 4 INM Oi 4 M making Calls tias 8 MESSAGE istered is ohne eae kart 11 N MO USGP isi ois cess iededexceioseseiavaedineduenaesiivagiancdbodassiaeageisctoesas 5 P EAE A E A ET EEE EEEE E ENTE ATTE 17 DICK Uiar arare ar AR E EETAS 17 R ici 8 ld 17 NO CANES ici 12 S O O OT 8 T OJO EEE EE tir 17 Cea ae 10 V VOICEMAIL a a a a a kaaas 16 17 VOM aT 1 Page 19 15 601079 Issue 4 12th December 2006 Performance figures and data quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract The company reserves the right to make alterations or amendments to the detailed specifications at its discretion The publication2. as well as a civil offense under the applicable law Third Party Components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements Third Party Components which may contain terms that expand or limit rights to use certain portions of the Product Third Party Terms Information identifying Third Party Components and the Third Party Terms that apply to them is available on Avaya s web site at http support avaya com ThirdPartyLicense Avaya Fraud Intervention If you suspect that you are being victimized by toll fraud and you need technical assistance or support call Technical Service Center Toll Fraud Intervention Hotline at 1 800 643 2353 for the United States and Canada Suspected security vulnerabilities with Avaya Products should be reported to Avaya by sending mail to securityalerts avaya com For additional support telephone numbers see the Avaya Support web site http www avaya com support Trademarks Avaya and the Avaya logo are registered trademarks of Avaya Inc in the United States of America and other jurisdictions Unless otherwise provided in this document marks identified by and SM are registered marks trademarks and service marks respectively of Avaya Inc All other trademarks are the property of their respective owners Documentation information For the most current versions of documentation go to th
3. answer a call ringing anywhere e 31 to answer a call within your group e 32 201 to answer the call for a particular extension in this example 201 The default ringing cadences are e Internal calls single ring cadence e External calls double ring cadence These can be changed by your system administrator Note e f your phone rings for any longer than a specified period 15 seconds in default any re direction feature that you have activated such as voicemail or call forwarding will come into effect 4602 and 5602 User Guide Page 7 IP Office 4 0 15 601079 Issue 4 12th December 2006 4602 and 5602 User Guide Making a Call You can make calls from the phone using a variety of methods as follows To manually make a call 1 Dial the required number on the key pad remember to include the required access code for example 9 for an outside line and listen to the progress of the call 2 Adjust the speaker volume as necessary To change the volume press wand Eight volume levels are displayed 3 If the call is not answered press SISPEAKER or to clear the call press 4 DROP or When the call is answered you must pick up the handset to speak to the called party To automatically make a call e To have the phone dial the last number that you dialed press EO REDIAL and Clearing a Call To clear an established call Do one of the following e Replace the handset e Press DROP You will hear dial to
4. forwarded when you have forwarding switched on 00 Cancel All Forwarding 32 N Call Pick Up Extension 01 Forward Unconditional On 33 N Call Queue 02 Forward Unconditional Off 34 HOLD Music 03 Forward On Busy On 35 N Extn Login 04 Forward On Busy Off 36 Extn Logout 05 Forward On No Answer On 37 N Park Call 06 Forward On No Answer Off 38 N Ride Call 07 N Forward to Number 39 Relay On 08 Do Not Disturb On 40 Relay Off 09 Do Not Disturb Off 41 Relay Pulse 10 N Do Not Disturb Exception Add 42 Relay On 11 N Do Not Disturb Exception Delete 43 Relay Off 12 N Follow Me Here 44 Relay Pulse 13 N Follow Me Here Cancel 45 N Call Steal 14 N Follow Me To 46 Call Steal 15 Call Waiting On 47 CONFERENCE Add 16 Call Waiting Off 48 Voicemail Ringback On 17 Voicemail Collect 49 Voicemail Ringback Off 18 Voicemail On 50 Forward Hunt Group Calls On 19 Voicemail Off 51 Forward Hunt Group Calls Off 20 N Set Hunt Group Night Service 52 Clear Call 21 N Clear Hunt Group Night Service 53 N Call Pickup Members 29 Toggle Calls 57 N Forward On Busy Number 30 Call Pick Up Any 70 N Dial Physical Extn by Number 31 Call Pick Up Group 71 N Dial Physical Extn by ID 4602 and 5602 User Guide Page 17 IP Office 4 0 15 601079 Issue 4 12th December 2006 Index A about this OU E s a a 1 B DUOS a ara a e ii 1
5. held call press its call appearance button To transfer a new call to a held call using CONFERENCE 1 With a call in progress and you wish to make an enquiry call or another call arrives press HOLD Make or answer the second call The second call requires to be transferred to the first held call 2 To transfer the new call to the held call press GGC CONFERENCE and then press 4 DROP The transfer is complete Conference The Conference feature allows you to conference other parties including yourself into a call Note e The number of parties allowed in a conference is controlled by your phone system To add another party to a call 1 Press CONFERENCE 2 Dial the number of the person you want to add to the call If the called party does not answer or does not want to join the conference press DROP You can return to the held call by pressing its call appearance button 3 To add the person to the call press G amp G CONFERENCE again Repeat steps 1 through 3 for additional conference connections To add a held call to an active call e Press CONFERENCE All held calls are added to the conference To remove yourself from the conference hang up 4602 and 5602 User Guide Page 10 IP Office 4 0 15 601079 Issue 4 12th December 2006 Basic Call Handling Features Message EHAMESSAGES is used to access the voicemail system if installed Once pressed the prompts given will depend on the type of voicemail syst
6. of information in this document does not imply freedom from patent or other protective rights of Avaya or others Intellectual property related to this product including trademarks and registered to Lucent Technologies have been transferred or licensed to Avaya All trademarks identified by the or are registered trademarks or trademarks respectively of Avaya Inc All other trademarks are the property of their respective owners This document contains proprietary information of Avaya and is not to be disclosed or used except in accordance with applicable agreements Any comments or suggestions regarding this document should be sent to wgctechpubs avaya com 2006 Avaya Inc All rights reserved Avaya Unit 1 Sterling Court 15 21 Mundells Welwyn Garden City Hertfordshire AL7 1LZ England Tel 44 0 1707 392200 Fax 44 0 1707 376933 http marketingtools avaya com knowledgebase 4602 and 5602 User Guide Page 20 IP Office 4 0 15 601079 Issue 4 12th December 2006
7. AVAYA IP Office 4 0 4602 and 5602 User Guide O 2006 Avaya Inc All Rights Reserved Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing Avaya Inc can assume no liability for any errors Changes and corrections to the information in this document may be incorporated in future releases Documentation Disclaimer Avaya Inc is not responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya Link Disclaimer Avaya Inc is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this Documentation and Avaya does not necessarily endorse the products services or information described or offered within them We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages License USE OR INSTALLATION OF THE PRODUCT INDICATES THE END USER S ACCEPTANCE OF THE TERMS SET FORTH HEREIN AND THE GENERAL LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE AT http support avaya com Licenselnfo GENERAL LICENSE TERMS IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS YOU MUST RETURN THE PRODUCT S TO THE POINT OF PURCHASE WITHIN TEN 10 DAYS OF DELIVERY FOR A REFUND OR CREDIT Avaya grants End User a license within the scope of the li
8. Answering CallS coco id a a a a a A a aes 12 CAMA aaa 13 e E E eta hire E A can Oe catered aac Qc NE deh eee a ate 14 POINT DIST Dy xc coeds An 14 Parking AUG unas tt tedio AAE EE TENAR EEEE 15 Prvato Gallice e e e araea E 15 DOUG o etica ed 16 Default Feature Codes cit A a 17 ARA PA 19 4602 and 5602 User Guide Page iii IP Office 4 0 15 601079 Issue 4 12th December 2006 The Telephone About this Guide This guide describes how to use all the features on your Avaya IP Office 4602 5602 phone For basic phone settings and functionality refer to the relevant Quick Reference Guide for your IP Office phone Further information about IP Office is available from www avaya com support and also from http marketingtools avaya com knowledgebase Overview This guide covers the use of the 4602 and 5602 phones on the IP Office phone system Both phones are similar however the 5602 is only supported on the IP Office whereas the 4602 is supported on a range of Avaya phone systems 1 2 3 4602 and 5602 User Guide Page 1 IP Office 4 0 15 601079 Issue 4 12th December 2006 4602 and 5602 User Guide 1 Display and Call Appearance Keys Two Call Appearance Keys allow you to handle multiple calls and the display shows call information Details on system features allocated by your system administrator can also be displayed Message Lamp This lamp is used as follows On Continuous There are new messages in your voicemail mailbo
9. ated such as voicemail or call forwarding will come into effect 4602 and 5602 User Guide Page 12 IP Office 4 0 15 601079 Issue 4 12th December 2006 System Features Call Forwarding Your calls can be forwarded to another extension or an external number when e You are away from your desk on no answer e Your extension is busy on all Call Appearance keys e You are away from the office e g when you are on holiday Note You must set the to which your calls will be forwarded to before using the other features The following options are available for call forwarding e Tosetthe number to which your calls are forwarded dial 07 201 forwarding to 201 in this example e To switch Forward Unconditional On i e not Hunt Group dial 01 A D is displayed To switch it off dial 02 e To switch Forward On Busy On dial 03 To switch it off dial 04 e To switch Forward On No Answer On dial 05 To switch it off dial 06 e To switch Forward Hunt Group Calls On dial 50 To switch it off dial 51 This setting is for Forward Unconditional On only e To Cancel All Forwarding dial 00 Notes e Cancelling all forwarding will also cancel any Follow Me you have set e Tochange the number you wish to forward your calls to simply set the number with the new extension 4602 and 5602 User Guide Page 13 IP Office 4 0 15 601079 Issue 4 12th December 2006 4602 and 5602 User Guide Diverting Calls You can divert yo
10. by voicemail Voicemail This is displayed on the calling station when the called station has Do Not Disturb activated but is being covered by voicemail See Voicemail Calls in Call History The phone can store and display recent calls Disconnected To end the call press SSPEAKER Connected You are on a call CONFERENCE Call You are part of a conference call displayed on the left hand side of the display See CONFERENCE Calls Indicates that the displayed item is the currently selected item e The items displayed by your IP phone may differ slightly from the items listed above 4602 and 5602 User Guide Page 6 IP Office 4 0 15 601079 Issue 4 12th December 2006 Basic Call Handling Features Answering a Call When a call arrives at your phone you hear a ringing tone and a flashing bell icon a appears on the associated call appearance display The following describes how to use your handset to answer calls To answer an incoming call Do one of the following e If you are not active on another call answer the call by lifting your handset You can also press SISPEAKER to listen to the incoming call but you must use the handset to speak to the caller or e If you are active on a call already place the active call on HOLD and then answer the incoming call see Hold To answer a call at another extension You can answer from your own phone by using Call Pick Up lift your handset and dial e 30 to
11. cense types described below The applicable number of licenses and units of capacity for which the license is granted will be one 1 unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User Designated Processor means a single stand alone computing device Server means a Designated Processor that hosts a software application to be accessed by multiple users Software means the computer programs in object code originally licensed by Avaya and ultimately utilized by End User whether as stand alone Products or pre installed on Hardware Hardware means the standard hardware Products originally sold by Avaya and ultimately utilized by End User License Type s Designated System s License DS End User may install and use each copy of the Software on only one Designated Processor unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User Avaya may require the Designated Processor s to be identified by type serial number feature key location or other specific designation or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose Copyright Except where expressly stated otherwise the Product is protected by copyright and other laws respecting proprietary rights Unauthorized reproduction transfer and or use can be a criminal
12. e Avaya Support web site http www avaya com support or the IP Office Knowledge Base http marketingtools avaya com knowledgebase Avaya Support Avaya provides indirect and direct services for customer support report problems or to ask questions about your product These services are subject to your support agreement Contact your local reseller distributor for indirect support Contact Avaya Global Services AGS for direct support For additional information on support see the Avaya Web site http www avaya com support 4602 and 5602 User Guide Page 2 IP Office 4 0 15 601079 Issue 4 12th December 2006 Table Of Contents The TelephoNe icon 1 ADOUTAIS QUIE cestos ado retorna 1 A O 1 Ss do nas wae eet ne citeta Ge Barter nile eet hs Ge Rae ail Nees Celta ESSEE EErEE 3 Call Appearance Key ICONS cS a tl ee Ros etd cae ca aa re dico 3 E O O ete E A 4 E NS 4 NOS ro RO ed Delite ad a O ot 5 Th Display ia A A A A 6 Basic Call Handling Features ooooccccccnnnnnnnncccocononennnnnnnnnncccnnnr rra 7 Answermasa Call sucinta iia 7 Making GY Gall teaa na a e a aaa ea aa a ae a aa a e aa a a aa e ao 8 Clearing a Calla cion ia A AAA A E 8 A E A o a a per Aa re ere ene toed a Mee 8 A Sato eee maa ete tne 2A ace mae ee Monk eal eae neat 8 Mit 9 A e a e cach e e read 9 Trans aa a e 10 COMEN ii A a a a aaa 10 O O 11 System Features unan ca 12 WMO CUICH ORM cache eit este areata a aaah fe Aaa eS ee PO ns See Aes SER eee ats las 12
13. e Keys LE 297 key is active or available Having two Call Appearance keys is very useful When holding a call you can answer make another call and then switch between calls or transfer or conference If you are set to receive call waiting indication the waiting call is shown against the next call appearance key Call Appearance Key Icons The icons displayed against the Call Appearance Keys allow you to determine the status for example on HOLD of each call Icons also indicate whether a feature has been activated for a particular button Incoming Call a A a symbol next to a call appearance key indicates an incoming call To answer the call and put any other current call on hold press gt Connected 23 A Y symbol next to a call appearance key indicates that it is the currently connected call The caller s phone number if available is also shown On HOLD e To put the call on hold press s HOLD or the adjacent gt windicates a call on hold and an H is displayed e To take the call off hold press HOLD 4602 and 5602 User Guide Page 3 IP Office 4 0 15 601079 Issue 4 12th December 2006 4602 and 5602 User Guide Logging On Your administrator has created your initial configuration so that you will be automatically logged on to your home extension However you may be required to log in for the following reasons e Forced login if your configuration does not allow automatic login to your home extension e Touse an e
14. e To switch voicemail on dial 18 To switch it off dial 19 e To retrieve your voicemail dial 17 e To turn Voicemail Ringback on dial 48 To turn it off dial 49 Dialling a number while listening to your messages invokes further facilities e Once messages have been delivered they are held on the system for 24 hours this is fixed for Voicemail Lite but can be varied by your system administrator if your IP Office is equipped with VoicemailPro e You can collect your voicemail from another extension by using the PIN your system administrator has set up for you You can collect your messages if you are out of the office by either dialling from a number that has been registered for the purpose or by dialling your extension number and PIN when prompted If validation is successful then dial 2 to retrieve your mail e The system administrator also specifies the reception number to which the call is diverted if the caller dials 0 and your email address if your voicemail and email are integrated 4602 and 5602 User Guide Page 16 IP Office 4 0 15 601079 Issue 4 12th December 2006 System Features Default Feature Codes The following are the normal default feature codes available to all users Your system administrator may add additional codes for other features and for speed dials The N where shown should be replaced by the appropriate number For example with 07 N replace N with the extension to which you want your calls
15. e a held call press the Call Appearance button with against it Notes e After a pre set time defined by your system administrator you are reminded that you have a call on hold by changing for a few moments to a and the phone ringing e If the system feature AutoHold is on consult your system administrator then you can hold an active call 9 by pressing the second call s a If AutoHold is off then pressing the second call s a will drop the first call e To transfer a held call see Transfer 4602 and 5602 User Guide Page 9 IP Office 4 0 15 601079 Issue 4 12th December 2006 4602 and 5602 User Guide Transfer The Transfer feature allows you to transfer a call from your phone to another extension or outside number To transfer the current call to another extension 1 With a call in progress press TRANSFER 2 When you hear dial tone dial the number to which the call is to be transferred 3 Do one of the following e To transfer the call without announcing it press 4 TRANSFER again The transfer is complete e To announce the call before transferring it wait for the called party to answer e If the called party is willing to accept the call press TRANSFER again to complete the transfer e If the called party does not wish to accept the call press Y DROP To return to the held call press its call appearance button e If the line is busy or if there is no answer press DROP To return to the
16. e the Do Not Disturb rule will be one where you were the original caller then performed an unsupervised transfer to another extension If that extension does not answer the call will be re directed to you as the originator 4602 and 5602 User Guide Page 14 IP Office 4 0 15 601079 Issue 4 12th December 2006 System Features Parking Calls You can park one or up to ten calls allowing you to make and receive other calls You can also arrange for the parked call to be retrieved by another extension Note e The system only allows calls to be parked for a short while before reconnecting them the default setting is 5 minutes Once the set time is reached the parked call will ring back or if your extension is busy will ring back when your extension is free When you park a call it is given a slot id number based on your extension number followed by 0 If you park another call it is given your extension number followed by 1 and so on up to 9 Note e To park a call using the short codes the call must first be put on HOLD To park a call to be picked up by any extension e Dial 37 N Where N is the slot id you have assigned Inform your colleagues of the parked call and the slot id you have assigned To Un park a call from another extension e Dial 38 N Where N is the assigned slot id To Park a call to your local extension e Dial 37 When you park a call to your local extension it is automatically given a slot id numb
17. em For further details refer to the Mailbox User Guides provided for the different voicemail systems supported by IP Office The message lamp at the top of the phone stays lit when there are new messages in your voicemail mailbox or in any other mailbox for which you have been configured to receive Message Waiting Indication 4602 and 5602 User Guide Page 11 IP Office 4 0 15 601079 Issue 4 12th December 2006 System Features Introduction As well as your phones specific features you can access a number of system features by dialling short codes These instructions are for the system s default configuration They assume that you are using the default feature codes lt also assumes that you have full access to all features and the public phone network Answering Calls To answer a call at your own extension e Pick up the handset and begin speaking The default ringing cadences are e Internal calls single ring cadence e External calls double ring cadence These can be changed by your system administrator To answer a call at another extension You can answer from your own phone by using Call Pick Up lift your handset and dial e 30 to answer a call ringing anywhere e 31 to answer a call within your group e 32 201 to answer the call for a particular extension in this example 201 Note e f your phone rings for any longer than a specified period 15 seconds in default any re direction feature that you have activ
18. er based on your extension number followed by 0 If you park another call it is given your extension number followed by 1 and so on up to 9 For example if your extension is 201 the first parked call will be given the slot id 2010 To Un park a call on your local extension e Dial 38 If you have more than one call parked the call parked first will be the first call to be un parked Private Call The Private Call feature is used to prevent any intrusions during the call Private call can be activated either before or during a call and will set the phone status to cannot be intruded until you switch the Private Call feature off If you place a call to an extension with Private Call on you will hear the Number Unobtainable tone Note e Private call is not a default feature If you require this option contact your administrator 4602 and 5602 User Guide Page 15 IP Office 4 0 15 601079 Issue 4 12th December 2006 4602 and 5602 User Guide Voicemail You can enable voicemail to allow callers to leave messages when you are out of the office away from your desk or engaged on another phone call Voicemail messages can be retrieved internally or externally via any phone Your voicemail may be set up to deliver your messages by calling you whenever you hang up this feature is known as Voicemail Ringback Note e Not all systems support voicemail or have voicemail installed The following options are available for voicemail
19. ill remain on the extension even once you are logged out To log off the phone where you had logged on dial 36 4602 and 5602 User Guide Page 4 IP Office 4 0 15 601079 Issue 4 12th December 2006 The Telephone No User The NoUser configuration will be used for extensions where the home user is not currently logged on for example e The home user is logged on to another extension e Forced login is enabled An extension set as NoUser will display the name NoUser and the extension number line will be blank or not available If required and you have been allocated a login code you can logon using your extension number and login code see Logging On Note e Although calls may be made from an extension marked NoUser calls cannot be received on that extension 4602 and 5602 User Guide Page 5 IP Office 4 0 15 601079 Issue 4 12th December 2006 4602 and 5602 User Guide The Di B D 01 DISC CONN CONF Note splay Phone Locked Internal calls only Call Forwarding On See Call Forwarding In Group You can enable disable group membership Held Call Shows the number of held calls See HOLD Do Not Disturb On See Do Not Disturb Out of Hours This is displayed if one or more Hunt Groups is in Out of Hours mode Parked Calls Shows the number of parked calls Unavailable This is displayed on the calling station when the called station has Do Not Disturb activated but is not being covered
20. ne unless you are in call centre mode where the line is silent Redial The REDIAL feature automatically redials the last extension or outside number up to 24 digits you dialed To redial the last number that you dialed e Press REDIAL Speaker The SPEAKER facility allows you to monitor incoming calls but you must use the handset to speak to the caller You can also use Speaker to terminate an existing call SPEAKER switches the speaker on off The light associated with this button turns on when the speaker is active 4602 and 5602 User Guide Page 8 IP Office 4 0 15 601079 Issue 4 12th December 2006 Basic Call Handling Features Mute With a call in progress you can stop the other party from hearing you To switch off your handset microphone e Press MUTE The lamp beside Mute comes on e Tore instate the 2 way conversation press MUTE again Hold If with a call in progress a second call arrives and is shown against a Call Appearance key you can hold the first call and answer the second call To put an existing call on hold 1 Press HOLD or or E gt with 2 against it The symbol changes to showing that the line is on hold 2 Answer the second call by pressing the Call Appearance button with a against it The symbol changes to 7 showing that the line is connected To return to the held call 1 If you have a call in progress then first put that call on hold as above 2 To retriev
21. ur calls to another extension using Follow Me Unlike Forward Follow me can only be used to divert calls to another internal extension on the same IP Office Note e f you do not answer calls at the temporary extension they are forwarded to your own voicemail or call forwarding number To use Follow Me Here from another extension In this case N is your home extension e Dial 12 N from the extension you are temporarily using e Dial 13 N to re direct the calls back to your own extension before you return to it To use Follow Me To from your own extension In this case N is the extension to which you want your calls diverted e Dial 14 N from your own extension e Dial 14 to cancel either feature from your own extension Notes e f you use the option Cancel All Forwarding your Follow Me will also be cancelled e Follow Me does not apply to the following call types Voicemail Callback Automatic Call Back Hold or Park return Do Not Disturb You may choose to receive no calls at all or only those from particular callers on your exceptions list e To switch Do Not Disturb on with or without exceptions dial 08 An N is displayed To switch it off dial 09 e To add a number to the exception list dial 10 N e To delete a number from the exception list dial 11 N Note e Your callers other than your exceptions either hear busy tone or are re directed to your voicemail e The only call that will ignor
22. x or in another mailbox for which you have been configured to receive Message Waiting Indication EIMESSAGES Access the mailbox Call Handling Buttons e HOLD Place call on hold See Hold e gt TRANSFER TRANSFER call See Transfer e CONFERENCE CONFERENCE held calls See Conference e DROP DROP call See Clearing a Call H REDIAL Redial last number dialed See Redial Dial Pad Standard 12 button pad for dialling telephone numbers 6 vw Volume Controls Adjusts the speaker handset or ringer volume depending on which is Note currently in use amp MUTE Turns the microphone on off When in use the associated light is on and the caller cannot hear you SPEAKER Puts the call on the phone s speaker rather than the handset The lamp next to the button is lit when this option is in use The speaker only provides a speech monitor function you can hear a call through the phone s speaker but you must lift the handset to speak The 4602 and 5602 phones do not support headsets 4602 and 5602 User Guide Page 2 IP Office 4 0 15 601079 Issue 4 12th December 2006 The Telephone Call Appearance Keys Normally the call handling screen contains two keys set as call appearance keys Having more than one call appearance key is useful When holding a call you can answer another call and then use the call appearance keys to switch between calls a gt Extn227 The indicates which Call Appearance Call Appearanc
23. xtension other than your own hot desking e f you or somebody else has logged you out of your extension e When hot desking any short codes you have setup on your home extension will be passed to the extension you have logged on to e Certain information such as speed dials and call log are telephone model dependent and will not be passed to the new extension e You will be able to hot desk to extensions on remote sites only if the Small Community Advanced Networking License is installed on that system To login to your home extension forced login enter 35 P where P is your login code To login at another extension hot desking enter 35 N P where N is your home extension number and P is your login code Note e Your login code if configured will be supplied by your Administrator Note e You have 4 attempts at logging on If you fail to logon correctly the message Invalid will be shown on the main display and you will hear the busy tone If you fail all 4 attempts to log on you must wait 90 seconds before any login will be accepted whether correct or not Logging Off If you have been allocated a login code you can log your phone off to prevent unauthorized use during an absence or for privacy purposes If you are logging off from another extension the system will log you back in at your home extension unless the force login option is set Caution e Call Log entries and certain Speed Dial settings w
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