Avaya 9640 / 9640G Quick Start Guide
Contents
1. you can press Ans Hold to automatically put the first call on Hold when you answer the new call Alternately you can press Ans Drop to automatically drop the first call when you answer the new call To quickly move to the top of your call appearance list to answer an incoming call on your primary line from the Phone screen press the Phone button You can then press the line for the incoming call or scroll to it To automatically display the Phone screen whenever you receive an incoming call set the Go to Phone Screen on Ringing option to Yes Making a call 1 Lift the handset or press Speaker or Headset if applicable or a line button for an available line 2 Dial the number you want to call Using voice dialing 1 Press Contacts If Voice dialing is enabled a Voice softkey displays 2 If no tone is generated or if no green bar appears next to the Voice softkey press Voice again to restart voice dialing 3 Within a few seconds or as soon as you hear the tone say the name of the person you want to call 4 When one or more contacts display press the appropriate softkey Making a call using edit dialing Using Edit dialing feature you can edit the number before actually dialing by using the Bksp softkey Using the Bksp softkey you can edit the number before actually dialing it Putting a call on hold 1 Press Phone to view the main Phone screen if necessary 2 If you are not active on the line you want to put on hold select tha2. Navigation tips Anavigation icon gt appears in the telephone display to indicate that you can scroll to more options or information Use the up and down navigation arrows to scroll up or down through lists When only one up or down navigation arrow shows it indicates you are at the top or bottom of the list and can only move in the direction indicated by that arrow Use the right and left navigation arrows to go to other screens when the paging icon left and right facing arrows displays on the title line or to move the cursor right or left when entering text When you scroll to a line on the display that line is selected You can also select a line or feature without scrolling by pressing the corresponding line button Avaya Menu You can use the Avaya Menu to adjust and customize options and settings for your telephone access additional Web based applications get information about your phone and network settings and log out When you press the Avaya Menu button you see one of the following menus depending on how your administrator has set up your system and on the applications available to you Sample Menu 1 Sample Menu 2 gt Your 1st Web Application gt Phone Settings gt Log Out gt About Avaya one X gt Options amp Settings gt Browser gt Network Information gt VPN Settings gt Guest Login gt Log Out gt My Pictures gt About Avaya one X gt My Pictures Options amp Setting
3. ne number as primary 10 Press Save or OK Editing a contact Press Contacts Search for and select the contact you want to edit Press More gt Edit Choose the field you want to edit Use the dialpad and softkeys to make changes to the contact information Press Save or OK DRO Na Call Log Calling a person from the call log 1 Press the Call Log button 2 Scroll to the left or right to view a separate list of all calls missed unanswered calls answered calls or outgoing calls 3 Scroll up or down to select the person or number you want to call 4 Select the person or number you want to call 5 Press the Call softkey or the OK button Depending on how your phone is administered returning a Missed Call may result in that call history entry being deleted when the call goes through Adding an entry from the call log to your contacts list Press Call Log Select the number you want to add to your Contacts list Press Contact Edit the name and telephone number if necessary Press Save On ON Changing the display language 1 Press Avaya Menu Select Options amp Settings or Phone Settings Press Select or OK Select Screen amp Sound Options Press Select or OK Select Language Select a display language Press Select or OK Press Yes to confirm the selected language 0 NO OT ON Using USB Flash Drives with your phone You can use Universal Serial Bus USB flash drive if your deskphone has a USB in
4. ping the name for which you want to search 3 Press Call to call the person or press More then Edit to edit contact information Calling a person from the contacts list You can call a contact in your contacts list by touching the name in the list 1 Press the Contacts button 2 Select the person or primary number you want to call To call a non primary number select the person press Details then select the desired number 3 Locate the contact you want to call by typing the name of the person as listed For example if you added John Smith to your contacts List as Smith John start typing his last name rather than his first name Each time you press the dialpad the list display shifts to match your input Alternately you can scroll up or down to locate the contact 4 Press Call or OK Adding a new contact 1 Press Contacts 2 Press New if this is your first contact list entry or press More then New if you already have entries in your contact list Enter the name using the dialpad Select the next field Enter the number Select the next field Select the type of number entered general work mobile home Press Primary if applicable N D e o The primary number is the one that will always display without having to go into contact details 9 If you have another number for this contact select the next field and repeat from step 5 You can add up to two additional numbers for this contact but you can designate only o
5. ress Details 3 Select the person you want to drop 4 Press Drop About Features In addition to the Features menu your administrator might also provide selected features on softkeys on the call appearance Phone screen For more information about what features and options are available for your extension contact your system administrator Accessing the Features menu From the Phone screen use the navigation button and scroll to the right side to access the Features menu For models with LEDs the LED next to the feature name indicates if the feature is currently on or off If the light is on the feature is on To return to the main Phone screen press Phone or scroll to the left Send All Calls You can also turn Send All Calls on or off by using the telephone Features list 1 Press Forward to access the main Forwarding menu 2 Select Send All Calls 3 Press Select or OK to turn Send All Calls on or off Contacts You can save up to 250 names and up to 3 telephone numbers per name You can call a contact by speaking the contact name You can also import or export a Contact list using a USB device Note If you press the Contacts button and nothing happens your system administrator has disabled the button and its functionality In this case you cannot add edit or delete any existing contacts However you can view the existing contact entries Searching for a contact 1 Press Contacts 2 Using the dialpad start ty
6. s or Phone Settings if your menu is customized lets you change your call settings personalize button labels adjust brightness and contrast select your ringing pattern and more The Browser menu contains additional web based applications If no web applications are available for your phone the Browser menu is not shown About Avaya one X provides the release number of your telephone software Guest Login lets you log in to a phone to which you are not normally assigned to access your own contacts and features Log Out lets you sign off the phone to protect your settings or to allow another user to log in Log out does not display unless your phone and any associated button module is in an idle state My Pictures lets you use pictures from a USB device as your telephone screensaver but is only available on those deskphones with a USB interface Answering and making a call Answering a call Answer an incoming call in one of the following ways If you are not on another call lift the handset or press the line button next to the incoming call press Speaker OK or Answer to answer the call using the speakerphone or press Headset to answer using the headset e If you are on another call and the telephone does not automatically display the incoming call from the Phone screen scroll to the line with the incoming call and press Answer or OK If you are on another call and the telephone does automatically display the incoming call
7. t line 3 Press Hold x Note The phone might display a hold timer when you put a call on hold 4 Press Resume or the line button of the held call to retrieve the call Transferring a call 1 From the Phone screen if the call to be transferred is not already active highlighted select the line on which the call to be transferred appears 2 Press Transfer 3 Dial the telephone number or call the person from the Contacts list or call the person from the Call Log list 4 If unattended transfers have been administered you can hang up now if you do not want to announce the call Otherwise press Complete or OK Using the conference feature Setting up a conference call 1 From the Phone screen select your active call 2 Press Conf 3 Dial the telephone number or call the person from the Contacts list or call the person from the Call Log list 4 When the person answers press Join or OK to add the person to the existing call 5 Press Add and repeat these steps to add another person to the conference call Adding a person on hold to a conference call 1 From the Phone screen select your active call 2 Press Conf or Add if you are already in a conference 3 Select the call on hold that you want to add to the conference 4 Press Resume to take the call off hold 5 Press Join to add the person to the conference call Dropping a person from a conference call 1 From the Phone screen select your active call 2 P
8. terface and you have the permission of the administrator When you log into your phone from a remote location you can use the USB flash drive to add contacts to your Contacts list from an E mail or other PC software program and use the pictures from the device as screensaver on your phone Note USB Login If you have automatic USB login capability the only Contacts you can see are those on the USB device When you use the USB login the Log Out menu option is not available to you The only way you can log your phone out is by removing the USB device Formae Mornion Avaya one X Deskphone H 323 for 9640 and Go to www avaya com support for latest support information including the user guide administrator 9640G IP Deskphone Quick Reference Guide guide installation and maintenance guide interactive document and software downloads 16 600983 Issue 7 August 2012
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