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Avaya IP Deskphones 9620/9620L, 9630, 9640

Contents

1. 20 Function keys 9650 96500 sse nennen nns 21 Functions in several levels 9630 50 sesseeeeeen 21 Entering text 52m e e e e Rer SEE IERI RENE ones 22 telephoning made easy ssssssssssesseseeee enne nenne enne nnne 24 Initial operation of your telephone sse 25 Connecting the telephone 1 eiecit ne nit nee ntn deret d sra ana 25 If no gatekeeper is found on automatic search run suessssssss 25 Selecting the gatekeeper when logging in ssssssssseeses 27 Telephoning as usual M ki ga call LE 29 Making a call within your system ssse meme 29 Making a call outside of your system ssesseee me 29 Making a call with a destination key sss mem 30 Automatic callback etit te teer ee t nen x I eei De ea Se Rue 30 Delete automatic callback sese 30 Callback request sinnani reticere aoa Ee tesi ee ta 31 Deleting a callback request sseem mmn 31 Repeatedly dialing a number ssssssseeen eee 32 Deactivating phone number and charge display sse 32 Contents Reactivating phone number and charge display sssssssssusss Cutting in on another call rsisi noa emm n Ending Cutdn oet Ue ea a ee Making calls remotely via the system
2. ses 108 Setting up a connection for partners sse 109 alium 110 Iram RED 111 Executive liie Re ete ete e tae 111 Customizing your telephone Dep rojo i iom 113 Assigning functions numbers to keys sssseeee emen 114 Assigning functions to keys sse emen 114 Creating a destination key sssssssseeene emm eene 115 Destination key from phone book sssseee emen 116 Changing an existing destination sse 117 Clearing key assignments isiishie diiirn iieiaeie diniinan iinan 118 Display key assignment ssssssssssssessseseeeeneenene eene 119 Functions keys with LED 9650 96500 sese 119 Setting up macro functions isnin spiidi e een enemies 120 Contents Setting up a macro call diversion and pick up seeee 120 Partner diversion macro cesses endete nd teen tnnt tite intuere ane 121 Macro enhanced partner diversion ssss eme 123 COMING GOING B nn ze co x oss sds tsec niriana aaaeeeaa EEEa e ETR aaan 124 AMONYIMOUS Call eT Ix Seige he Raita tL ca clad eaten Laced dab E 125 Deactivating second call ssessssseeneeeene emm ener 126 Deactivating direct dialing ssssssssssesseneneenenen enne 127 Deactivating Automatic tone dialing DTMF sse 128 Changing the DT
3. Press the keyCALL LOG Nur v R Lift the handset Scroll to the desired number e g 006975051234 You can also select the desired entry straightaway using OK so that the connection can then be made using Dial Your telephone automatically Switches to handsfree 63 Making calls with ease Editing the call log Deleting an entry Press the LE J keyCALL LOG NY Scroll to the desired number e g 006975051234 C Press the Delete softkey A prompt appears in the info line L Press the Delete softkey again If a redial with callback request is deleted then the corresponding entry is also deleted in the call list of the person you want to call back In the detail view entries without confirmation prompts are deleted immediately Deleting all entries Press the keyCALL LOG L Press the Clear All softkey A prompt appears in the info line Press the Clear All softkey again Adding an entry to the phone book Press the LE keyCALL LOG NN Scrollto the desired entry e g 0069123456 Press the Contacts softkey The entry is added to the phone book If an entry with the same phone number already exists in the phone book the message Number already exists will be displayed Press the OK softkey to save the entry 64 Making calls with ease Editing the call log Viewing audio data The call log also contains the aud
4. sssssssssssseeneneee Answering calls 2 ciet nen retos nn aei ET When you are called 2 erit eee diee cei eiae co dosi tet dos When another telephone receives a call pick up call ssssse Putting a callon Old 1 r a uie tei aaa a aaa aeai r aeaee aae E aea ea E aeaa Making calls without the handset sssssssssseeseeeeenner nenne Hearing the caller through the speaker monitoring ssssses Making a call with the handset on hook handsfree sssssssss Continuing a call handsfree with the handset off hook n se Handsfree continuing the call with the handset sssssssssse Handsfree ending the call nnne Making several connections sssssssssssssssseseeeeeeeee enne ennt nennen nnn Forwarding additional callers ssssssssssssssssesene eene Answering an additional call second call sess Consultation during a call refer back sese Speaking to parties alternately sssessen Forwarding additional callers ssssssssssssssssesesee nennen Three way conference ssssssssssssssssssseseen ennt net en nrtnn trs e nennen nnne Multiple conference eee eicere peces cte rideo Secours aredi Diverting callS 2 6 cette ee REP ERE oe ERE den end Diverting all calls for your telepho
5. Gr v Scroll to the Settings menu item Confirm selection JO v Scroll to the Keys menu item Confirm selection O v Scroll to the Set function keys or Set destination keys menu item Confirm selection O v Scroll to the Delete entry orDelete destination key menu item Confirm selection L Press the key whose assignment you want to clear You can now see the function or destination previously assigned to the key v Scroll to the Delete function or Delete destination key menu item Confirm using the OK key 118 Customizing your telephone Assigning functions numbers to keys Display key assignment You can use your telephone display to see which function destination partner or line a key on your telephone or Button Module is assigned to Press the MENU key ar Scrollto the Settings menu item Confirm selection O Scroll to the Keys menu item Confirm selection CQ v Scroll to the Display key assignment menu item Confirm selection Press the desired display key function key or key on the Button Module You can now see which function or destination is currently assigned to this key You can exit the menu by pressing the Back key Functions keys with LED 9650 9650C Your telephone has 8 function keys with LEDs The LED shows you the current status of the key function You can then for example see whether the functio
6. Scroll to the Applications Partner menu item Confirm selection O Scroll to the Partners menu item Confirm selection O v Scroll to the Adapt my partners menu item Confirm selection C v Scroll to the Hide show partner keys menu item Confirm selection O v Select the partner key that you no longer want to appear in your display e g Partner key Liszt Press the Modify softkey The display switches to Partner key Liszt off Press the Save softkey The partner key is no longer displayed 94 Telephoning with partners Activating partner beep Activating partner beep Press the MENU key Scrollto the Settings menu item Confirm selection O Scroll to the Applications Partner menu item Confirm selection CQ v Scroll to the Partners menu item Confirm selection O v Scroll to the Adapt my partners menu item Confirm selection O v Scroll to the Set partner beep menu item Confirm selection O v Scroll to the partner for which you want to activate the partner beep e g for Verdi Confirm selection CQ Scrolltothe Acoustics Off menu item LJ Press the Modify softkey several times if necessary until the desired signaling is displayed For example the display switches to Acoustics Beep Press the Save softkey The signaling is saved 95 Telephoning with partn
7. CQ v Scroll to the CTI application menu item Confirm selection O v Scroll to the Login mode menu item Confirm selection ies Enter the PIN L Press the Save softkey The login mode is now activated for 1 minute You must start the CTI application e g Avaya Com4Tel on the PC during this time After successful registration login mode is immediately ended and the message CTI application registered is displayed If you wish to register a CTI application on a different PC on your telephone you must first select Delete registration in the CTI application menu and enter the PIN You can then register the CTI application on the other PC under Login mode see procedure above 163 Customizing your telephone Viewing changing IP settings Setting 802 1X registration data Your telephones s 802 1X registration data are verified in order to authenticate it in the IP network You can change the 802 1X ID and the associated password Press the MENU key Scroll to the Settings menu item Confirm selection O Scroll to the IP settings menu item Confirm selection O Scrollto the Security menu item Confirm selection g2 v Scroll to the 802 1X registration data menu item Confirm selection gO v Scroll to the 802 1X ID menu item Change the ID if necessary Scrollto the Password menu item es Enter old PIN NY v Scroll to th
8. L Confirm the change by pressing the Save softkey The new setting has been saved 129 Customizing your telephone Change DTMF duration Change DTMF duration You can change the DTMF duration DTMF dual tone multi frequency dialing method This can be of use when for example an answering machine does not react to signals from your telephone Press the MENU key v Scroll to the Settings menu item Confirm selection O v Scroll to the Keys menu item Confirm selection CQ v Scroll to the Key beep Off menu item L Press the Modify softkey The setting switches to Key beep On L Confirm the entry by pressing the Save softkey The new setting has been saved f you wish to deactivate the key beep scroll to the Key beep On menu item and change it as described above 130 Customizing your telephone Time zones Time zones You can have the current date and time in 26 cities around the world displayed Press the MENU key NO v Scroll to the Time zones menu item Confirm selection The display shows the current date and time in 26 cities The time that your telephone shows for a city can differ from the actual time in that city as the change between summer and winter time is different in the various countries 131 Customizing your telephone Private User Mobility Private User Mobility The Private User Mobility feature allows you
9. CO Scroll to the Going menu item Confirm selection You can now specify up to three from to partner diversions and one call diversion Use the digits and partner keys to make your entry Switches the selected diversion on off L Press the Assign softkey Press the key to which you want to assign the macro function You can now see the function or number previously assigned to the key L Confirm new key assignment by pressing the Save softkey 124 Customizing your telephone Anonymous call Anonymous call You can determine whether your phone number is to be shown to the other parties This function must be enabled in the communication server Press the MENU key v Scroll to the Settings menu item Confirm selection J9 v Scroll to the Dial settings menu item Confirm selection CQ v Scroll to the Anonymous call Off menu item L Press the Modify softkey The setting changes to Off Anonymous call On Press the Save softkey The new setting has been saved Anonymous call appears in the status display If you assign the function to a function key you can enable and disable it with one push of a button 125 Customizing your telephone Deactivating second call Deactivating second call If you want to answer an additional call Second call during a call you can activate Second call Press the MENU key f M Scroll to the Setting
10. One menu level menu lower lower Call diversion to to On busy Ext after time Int after time Double call Automatic 1 Automatic 2 Set automatic to Start time 1 Stop time 1 Weekday 1 to Start time 2 Stop time 2 Weekday 2 Call diversion key 1 Number Call diversion key 2 Number Partner diversion 188 Consulting the manual as required Menu overview Appointments Menu line in basic ig menu One menu level One menu level lower lower Timeframe gt Appointment data only if appointment entered Enter new gt Time 00 00 appointment Date XX XX XX Text Call number Timeframe Charges Menu line in basic menu One menu level One menu level lower lower Charges gt Charge display for last call for next to last call for third last call for fourth last call Total call charges Charges gt On Off Charge displ gt Amount Units Delete single counter 189 Consulting the manual as required Menu overview Lock Menu line in basic aes aii menu One menu level One menu level lower lower Lock Lock telephone Change PIN Old PIN New PIN Re enter PIN Save PIN Automatic locking On Off Lock at 00 00 Time zones Menu line in bas
11. Seize line for PAxx PAxx is a placeholder for the name of the partner from your partner group You have seized an external line for a telephone in your partner group You can now make a connection for this partner Line busy This status message appears in your display An external line has been assigned for your line by a partner telephone You can now dial or have the connection made from the partner telephone Server message waiting There is a voice or text message for you on the server Restricted partner signaling The partners can no longer see in their display whether you are on a call whether you are being called whether there is a call diversion for you etc PUM user 5595 Schneider You are logged in to another telephone and you can use it exactly like your own line The number and name are given here are an example 184 Consulting the manual as required Information in the idle display Callback enabled You have initiated an automatic callback Your telephone will ring as soon as the subscriber s line is free again Call div on busy to xxxx If you are on a call all calls are diverted to another telephone Call div on busy to xxxx for xxxx If this line is busy all calls are diverted to another line Delayed external call div to xxxx External calls are diverted to another telephone after a set amount of time Delayed internal call div to xxxx Internal calls are diverte
12. f 114 Automatic callback The internal number you dialed is free or busy NY v Scroll to the Automatic callback menu item Confirm selection 4 Replace the handset Your telephone rings as soon as the other line is free oC Lift the handset The other line is called automatically via the communication server Delete automatic callback In the idle display NY v Scroll to the Callback enabled status message Confirm selection Press the Delete softkey 30 Telephoning as usual Making a call Callback request Callback request allows you to enter an explicit callback request in the subscriber s Call list 767 when their phone is free or busy The callback request is also entered in your Redial list f 66 Dialed subscriber is free or busy NN v Scroll to the Callback request menu item Confirm selection y 4 Replace the handset Deleting a callback request You can delete a callback request initiated by you in the redial list This deletes the callback request from the call list of the desired subscriber Press the Redial softkey NY Scroll to the desired entry Press the Delete softkey A prompt is displayed Press the Delete softkey again to confirm 31 Telephoning as usual Making a call Repeatedly dialing a number The connection dialed is busy NN v Scroll to the Automatic redial menu item Confirm selec
13. n the detail view messages without confirmation prompts are deleted immediately Deleting all messages Press the MESSAGE key NY v Scroll to the Delete all entries menu item L Press the Clear All softkey A prompt appears in the info line L Press the Clear All softkey again 76 Making calls with ease Viewing charges Viewing charges All call charges incurred since the last reset are stored and totaled in your telephone system You can view the charges for your last four calls and delete the displays You can also have the current charges displayed during a call in units or in your local currency Furthermore your communication server can also record and account for the call charges for single projects or private calls separately Viewing the charge display Press the MENU key GF Scroll to the Charges menu item Confirm selection Deleting call charges Press the MENU key A NY v Scroll to the Charges menu item on Confirm selection 7 v Scroll to the Delete single counter menu item Confirm selection The charges for the individual call are cleared If you also want to clear the totals for all calls you must have this function enabled by your system administrator 77 Making calls with ease Viewing charges Switching the charge display to units Press the MENU key A S74 v Scroll to the Charges
14. L Press the Modify softkey several times if necessary until the setting On is displayed Confirm the setting by pressing the Save softkey Using the VIP functions Using the announcement or two way intercom system C Press the relevant destination key for the secretary telephone or select the phone book entry C Press the SPEAKER function key or pick up the handset Handsfree is automatically activated on the secretary telephone The two parties can now speak to one another For Announcement the loudspeaker is activated on the secretary telephone You can make an announcement 145 Customizing your telephone Activating Handsfree Answer Back Activating Handsfree Answer Back You can set up your telephone so that calls are answered immediately If you receive a call you will hear only a short signal tone and your telephone s microphone and loudspeaker are activated immediately This means that you can speak to the caller right away Press the MENU key Scroll to the Settings menu item Confirm selection O Scroll to the Applications menu item Confirm selection 1 Scroll to the Answer call menu item Confirm selection JO v Scroll to the Handsfree Answer Back off menu item Select whether the headset should answer a call automatically v Scroll to the Headset Off menu item Change setting C_J Press the Save softkey Th
15. enter 6 for the Pick up function for example and then dial the number of the ringing phone You will then hear a special dial tone for approx one second The call is then directly transferred If you have any questions please contact your system administrator Putting a call on hold You receive a call but want to finish what you re doing on your telephone first Se v Scroll to the Put on hold menu item Confirm selection You can now continue with your operating procedure The ringer tone is turned off the call LED continues to flash After completion of the operating procedure the ringer tone sounds again and you can answer the call 36 Telephoning as usual Making calls without the handset Making calls without the handset The Monitoring function you can hear the person with whom you are talking over the loudspeaker and Handsfree function the person with whom you are talking can be heard over the loudspeaker and you can speak to him her using the built in microphone can be accessed via the SPEAKER key You can activate handsfree operation before making a call by pressing the SPEAKER key If you press the SPEAKER function key during a call monitoring is activated Pressing the function key again then results in a switch to handsfree mode You can see whether Monitoring or Handsfree is enabled from the status of the LED LED on Monitoring speaker is on LED flashes Handsfree speaker and handsfree micr
16. m m Normal ring tone for internal calls You can deactivate this tone f 113 Alert tone Additional call during a conversation partner beep Executive call VIP function you can deactivate this tone f 113 Call for Handsfree Answer Back Announcement also with reply Message on busy special tone Tones in the handset Tone during a cut in call Signal tone When switching on monitoring handsfree and dialing with the handset on hook The other party can also hear this tone Appointment signal You can deactivate this tone 7 113 186 Consulting the manual as required Ringing and handset tones Call melodies Melody 1 Melody 2 T3D3 Tivoli Sabah Springtime Waterfall Rondeau Jumping Infantryman 187 Consulting the manual as required Menu overview Menu overview The following contains an overview of the menu structure of the Avaya 9600 IP telephone The first three menu levels are shown The menu structure shown here may differ from the actual menu structure on your telephone Deviations from the menu overview shown here may arise due to the features used the accessories in use and the assignment of the function keys Remarks and notes are shown in italic font Call diversion Menu line in basic One menu level
17. 147 Customizing your telephone Audio contrast and language settings Select ringer melody You can assign various ringer melodies to various types of calls internal calls external calls VIP partner Press the MENU key Scroll to the Settings menu item Confirm selection O Scroll to the Display Acoustics menu item Confirm selection O Scroll to the Set acoustics menu item Confirm selection g2 v Scroll to the Select ringer melody menu item Confirm selection O v Scroll to the relevant call type e g Internal call Melody 1 Confirm selection ZO v Select the melody you want to use e g Melody 2 Confirm selection This melody will now be saved and also replayed immediately as a check You can change the melody s playback speed under Set melodies 148 Customizing your telephone Audio contrast and language settings Set receiver sound The receiver sounds can be set in the handset Press the MENU key v Scroll to the Settings menu item Confirm selection O Scrollto the Display Acoustics menu item Confirm selection O v Scroll to the Set acoustics menu item Confirm selection O v Scroll to the Headset Audio orHandset Audio menu item Confirm selection 4 gt Select the audio quality e g Balanced Best or Best Sound or Best Voice C Confirm the setting by pressi
18. 31x 7 30765 10 00am 7710 06 Phone Active Call 1 USB port rear of the casing 13 OK key 2 Message indicator 14 PHONE 3 Calllist entry 15 PHONE BOOK CONTACTS 4 Information line 16 CALLLOG 5 Display keys or LEDs 9620 9620L 17 Avaya MENU next to menu items 6 Assignment of softkeys 18 VOLUME 7 Softkeys 19 HEADSET 8 Switch level functions 20 MUTE 9 Function key functions 21 LOUDSPEAKER SPEAKER 10 Function keys 22 CALL DIVERSION FORWARD 11 MESSAGE 23 Scroll bar 12 Navigation keys 24 Key block 14 Familiarizing yourself with your telephone All the keys at a glance All the keys at a glance E Number keys with letters To dial phone numbers and vanity numbers 9 Star and pound keys For special functions E O Up arrow and down arrow Move the cursor up or down VY i Depicted this way in the processes _ JE VOLUME Increases or reduces the volume contrast or brightness Depicted this way in the processes 4 c E Right arrow and left arrow Toggles between menus or moves the cursor during text entry s E Used this way in the processes OK Shortcut key for executing the current standard function marked display line For example when a call log entry is selected you can select the number with the OK key O Switch level 9630 9640 9650 Switches the active level of the softkeys or function keys When this key s
19. 9630 50 In addition to the softkeys other functions can be displayed in display 8 9650 9650C or 4 9630 9640 These functions can be accessed by pressing the function keys 9650 9650C or softkeys 9630 9640 In the 9650 9650C you can assign functions to up to seven levels in the 9630 and 9640 you can assign up to five levels O Press the Switch level key to switch to the next level The display switches to the functions of this level The information line shows the level in which you currently are Level 3 of the function keys is active in the following illustration After a certain amount of time level 1 is displayed again Telephone status If you have the authorization you can assign the desired functions to the function keys yourself O 9630 9640 After the last level the system switches back to the softkey assignment lower display line When you press the Long switch level key the system will immediately switch to the softkey assignment After a certain amount of time the system automatically switches to the softkey assignment You can change this automatic process 7 153 21 Getting to know your telephone Basic rules of operation Entering text In phone book entries the first letter of a word is automatically capitalized You enter the desired text using the number keys with letters Using the following table you can see how many times you have to press the relevant key to get the desired charac
20. Off CTI setting only appears if Other CTI has been set Protocol Dialing procedure Info Service Info Ringer Display Keyboard User administration No xxxx Log out user Change PIN Delete PIN IP settings Gatekeeper list Network settings Send ping Security User data VIP PIN entry Receive VIP functions Send VIP functions Set VIP partner Display call list if authorized Internal calls External calls Answering position Remote Headset Off On Consulting the manual as required Troubleshooting Troubleshooting Incorrect date and time are displayed Select the Request time partner menu item The time and date are updated by the system Unknown message on the display Check what the display means in the Information in the idle display 7 184 chapter The number of a caller is not displayed Call is transmitted without caller s number e g an analogue call or the caller has switched off the caller ID function Partner display has disappeared The partner display was deactivated in the Partner menu You can reactivate them in the same menu or Select the Request time partner menu item The partner display is updated by the communication server Note The display is automatically updated when a partner or one of your colleagues uses their telephone Short tones
21. Scrollto the Automatic 10rAutomatic 2 menu item Confirm selection The call diversion window will be activated This is indicated in the call diversion status display by a check mark in front of the call diversion status The call diversion status indicates whether call diversion is currently active This menu item is only displayed if authorization has been granted by the your system administrator 58 Telephoning as usual Answering calls elsewhere follow me Answering calls elsewhere follow me You can also use another telephone to set up call diversion to your own phone You first have to prepare this function on your own telephone The follow me function is set activated and deactivated with particular codes Please ask your system administrator for the valid codes Preparing follow me on your own telephone X Lift the handset Press the star key and enter the code e g 13 x 4 gt Replace the handset Activating follow me at a different telephone At another phone R Lift the handset amp Press the star key and enter the code e g 14 is Dial your own phone number o gt Replace the handset Incoming calls to your telephone are then diverted to the other phone Deactivating follow me on your own telephone X Lift the handset Press the pound key and enter the code e g 13 y 4 Replace the handset 59 Telephoning as usual Answering calls elsewher
22. Settings menu item Confirm selection O v Scroll to the IP settings menu item Confirm selection O kd Scroll to the Send ping menu item Confirm selection O v Scroll to the network component whose accessibility you want to test e g ef GK a Confirm selection You will then receive an info message stating whether the selected network components have been reached Under IP address you can yourself input an IP address whose accessibility you want to test 161 Customizing your telephone Viewing changing IP settings Barring the telephone from access via the browser Press the MENU key GF v Scroll to the Settings menu item Confirm selection JO v Scroll to the IP settings menu item Confirm selection O v Scroll to the Security menu item Confirm selection O v Scroll to the Web terminal access Off menu item C Press the Modify softkey The setting switches to Web access On L Press the Save softkey The new setting has been saved 162 terminal Customizing your telephone Viewing changing IP settings Registering a CTI application To be able to control your telephone using a CTI application e g Avaya Com4Tel the CTI application must first be registered Press the MENU key Scrollto the Settings menu item Confirm selection O Scroll to the Security menu item Confirm selection
23. Verdi Press the Delete softkey 106 Telephoning with partners Restricting partner signaling Restricting partner signaling Press the MENU key GF Scroll to the Settings menu item Confirm selection O Scroll to the Applications Partner menu item Confirm selection CQ v Scroll to the Partners menu item Confirm selection O v Scroll to the Adapt partner group size menu item Confirm selection O v Scroll to the Restrict signaling Off menu item Press the Modify softkey The display switches to On __ Press the Save softkey The partners can no longer see in their display whether you are on a call whether you are being called whether there call diversion exists for you etc The Restrict partner signaling function must be enabled by your system administrator You can enable partner signaling again by setting signaling to On 107 Telephoning with partners Assigning a line as the executive line Assigning a line as the executive line Within a partner group you can create a connection for another partner telephone executive from your telephone In this way for example a secretary can assign a line for her boss To do this an Executive line function key must be set up on the secretary s telephone L Press the EXLN function key Press the key for the partner for whom you want to assign a line The
24. by using an asterisk as a wild card as you can on your PC For example if you input mobile all entries which include the string mobile will be displayed Editing entries in the phone book Press the PHONE BOOK key Nac Scroll to the desired entry e g Chopin 0069123456 L Press the Details softkey iat Edit the number if necessary NY If necessary scroll to further menu options and edit their settings L Press the Save softkey Toreach the desired entry more quickly you can also enter one or more of the first letters in the name 72 Making calls with ease Using the phone book Deleting an entry Press the PHONE BOCK key NY Scroll to the desired entry e g Chopin 0069123456 L Press the Delete softkey A prompt appears in the info line L Press the Delete softkey again You can also select the desired entry straightaway with the Details softkey and then select Delete Dialing an entry from the main phone book a J Press the PHONE BOOK key L Press the Main softkey T Enter one or more of the first letters in the name NU Scroll to the desired entry e g Wagner 4321 X Lift the handset You can also select the desired entry straightaway using the Details softkey so that the connection can then be made using Dial Your telephone automatically switches to handsfree You can also search for a name
25. can see the conference participants in the list of all conference users f 46 50 Telephoning as usual Making several connections Passive conference participants refer back The passive participant in a multiple conference can place his participation in the queue wait status using refer back The controller is made aware of this In addition the passive participant can also bring another participant into the conference in his place This is indicated to the conference controller in the list of all conference users Press the Refer back softkey ja Enter the number of the new conference participant You can transfer the conference once you are connected to this subscriber The Refer back key is locked for passive participants in a three way conference Passive conference participants Ending participation The passive participant in a multiple conference can end participation as follows 4 Replace the handset The participant is disconnected from the conference The telephone returns to the idle state or Press the Drop softkey The participant is disconnected from the conference Dialing a new number may be possible depending on the local setting 51 Telephoning as usual Diverting calls Diverting calls You can divert your calls to another line You can also activate an additional call diversion destination to divert calls only when your line is busy You also have the
26. can select a different gatekeeper when logging in 727 If no gatekeeper is found on automatic search run The automatic search for a gatekeeper yields no result The display of your telephone has been displaying the message Searching network for some time However you now have the option of selecting a gatekeeper from the gatekeeper list if entries are available there NY v Scroll to the Gatekeeper list menu item Confirm selection Sa v Select a gatekeeper e g GKxyz 123 456 000 123 Confirm selection The search for the specified gatekeeper is now started After at most 10 seconds a message appears in the display if the login has been successful 25 Getting to know your telephone Initial operation of your telephone Entering your own phone number and PIN NY Scroll to the Log in new user status message Confirm selection e Enter extension number NL Scrollto the SecPIN or PIN menu item Enter the PIN Confirm selection The display then shows the message Secure logon complete or Logon complete From now on you can also be reached under the number extension number that you have entered For unencrypted communication the default setting for the PIN is 0000 if user is asked for a PIN For secure encrypted communication your system administrator will tell you the default setting for the PIN if user is asked for a SecPIN After the first time you log on to se
27. contrast and language settings ssesenn 147 Activating CSTA Answer Call sse emnes 153 Leaving a hunt group 2 etate LER ee tap eg ete ee CR MARE Gd 154 Logging in to automatic call distribution seen 155 Viewing modifying user data sssssseeenem nennen 156 Viewing changing IP settings sss 159 Recognition of partial numbers ssssssseeeeeeneem nennen 167 Customizing thie call list 4 5 elect Coena tete pee id pee aaia aE AETS 171 112 Customizing your telephone Do not disturb Do not disturb You can switch off the ringing tone the signal tone and the VIP ringing tone e g if you are in a meeting If you are then called you will only hear the alert tone Press the MENU key v Scroll to the Settings menu item Confirm selection O v Scroll to the Display Acoustics menu item Confirm selection co v Scroll to the Do not disturb menu item Confirm selection O Scroll to the desired menu item e g Signal tone On LJ Press the Modify softkey The display changes to Signal tone Off L Confirm the change by pressing the Save softkey The new setting is then saved To re activate any of these tones scroll to the respective menu item and change the setting as described above 113 Customizing your telephone Assigning functions numbers to keys Assigning functions num
28. during a call A second call is being signaled Consult the Making several connections simultaneously f 39 section to find out about possible operating steps or You have activated monitoring or handsfree You and the other party hear a short alert tone or Cut in tone You are participating in a cut in call or Appointment signal An appointment is signaled A function does not work It is possible that the function has not yet been activated by your system administrator Telephone cuts off prematurely when programming No key has been pressed for approx 60 seconds This will terminate every programming procedure You also terminate programming if you answer a call during the procedure 193 Consulting the manual as required Troubleshooting A number cannot be set up Ask your system administrator whether this feature has been activated for your telephone A phone number dialed by code dialing cannot be extended Possibly the Extension feature for the code dial destination was not enabled in the communication server For more information contact your system administrator A call is shown in the display but your telephone does not ring Check whether the ringing tone is deactivated in the Do not disturb menu Prolonged IP address conflict From the time it is commissioned the IP phone checks repeatedly whether there is another device in the network with the same IP address and is therefore interfering with netwo
29. if a reception desk activated filtering for all internal and external calls Filtering status is shown on the display One executive line can be assigned to a maximum of ten reception desks The display shows a maximum of ten filtering group subscribers with their respective status Signaling to reception gt from executive line 111 Customizing your telephone Customizing your telephone Customizing your telephone Do notdist m D 113 Assigning functions numbers to keys sssseeeene ene 114 Setting p MACKOTUNCHONS m 120 Petersen Mo ic H H M 125 De activating second call sizerena taansa ru rana paure Hen 126 Deactivating direct dialing sese 127 Deactivating Automatic tone dialing DTMF se 128 Changing the DTMF pulse duration sem 129 Activating key beep tOnes ciscccc ccccccceeccceeesetenecccsenantesdetensevecceesceevesoeeeerenseseneesesecees 130 UY 131 Private User ule E m 132 Saving emergency numbers irisemine atenderte cannu a dne Ya ta Goan EEE REAA Taaa 134 SI ueEPemo nc e o a aa a a N 135 Relocating with the telephone sssssssseeeeeneem enm enne 136 SAVING personal Gata eA 137 Setting up VIP TUNCHONS 2 hei etic ieee e rote teta dene hae eee 139 Activating Handsfree Answer Back sse 146 Audio
30. menu item ee Confirm selection NY v Scroll to the Charge display Amount menu item L Press the Modify softkey The display switches to Charge display Units L Press the Save softkey Recording charges for private calls and projects 78 You want to dial a number with a project PIN or private PIN Enter the external line code that is set up in your telephone system for dialing with a project or private code e g 1 This external line code may have 1 to 5 digits Enter the code that is set up in your telephone system for private calls or the relevant project e g 3433 This code may have 1 to 12 digits sis Enter the desired phone number oT Lift the handset The charges for this call are now recorded and accounted in the system with the appropriate project or private code For security reasons the code is not shown in the display or in the redial list or call log The number with the code cannot be transferred to the phone book If you would like to call back a phone number from the call list or the call log with a project code you have to manually enter the external line code and project code in the call list or call log display Making calls with ease Set reminders appointments Set reminders appointments You can set your telephone to remind you of important appointments You can enter and be reminded of up to 10 appointments You can select whether you wish to be reminded on
31. message Confirm selection Enter the current PIN Confirm input If you enter the wrong PIN three times in succession the telephone will be blocked for 15 minutes The PIN may have four to six digits If you have any questions please contact your system administrator 83 Making calls with ease Locking the telephone Automatic locking The automatic lock can be activated or deactivated Press the MENU key h v Scroll to the Lock menu item Confirm selection O v Scroll to the Automatic lock menu item Confirm selection O v Scroll to the desired setting Confirm selection This lock function is only activated after the phone has returned to idle where applicable Automatic locking is not applied if the phone has already been locked f Automatic lock has been activated the phone will be locked every day at the same time 84 Making calls with ease Locking the telephone Lock at Press the MENU key A NY Y Scroll to the Lock menu item ee Confirm selection NY v Scroll to the Lock at menu item The cursor will flash under the first number where you can enter the hour ten s place You can enter the following O 1 2 Afterwards you can specify the one s place for the hour and then the minutes Confirm selection The time can only be changed if the automatic lock function has been deactivated 85 Telepho
32. now be in the selected language 151 Customizing your telephone Audio contrast and language settings Displaying the function list in the idle display You can set your phone to show the function list instead of the telephone status in the idle display Press the MENU key v Scroll to the Settings menu item Confirm selection O Scroll to the Display Acoustics menu item Confirm selection CQ Scrollto the Function list active Off menu item L Press the Modify softkey The setting switches to Function list active On LJ Confirm the setting by pressing the Save softkey The new setting has been saved 152 Customizing your telephone Audio contrast and language settings Activating function keys in idle status only 9630 9640 In the idle display various softkey functions are normally assigned to softkeys You can configure the phone so that your programmed first function key level is activated by default displayed inversely Press the MENU key f Scroll to the Settings menu item Confirm selection O Scrollto the Display Acoustics menu item Confirm selection JO Scrollto the Function keys Off menu item L Press the Modify softkey The setting changes to Function keys On L Confirm the setting by pressing the Save softkey The new setting has been saved 153 Customizing your telephone Activating CSTA Answ
33. on the status of your telephone e g Second call on You can also configure the phone to display the function list when the phone is idle 768 Press the PHONE key to place the phone in idle mode Softkeys ECTS U 2 0 Partnerl EccL QO Switch level S dearener7 A Functions Oe ee 254 L mL amp ww NM M M XI M WS Z Function keys The four Softkeys L 1 9620 9620L 9630 9640 WIR 9650 9650C have alternating functions These functions depend on the current status of the telephone The current function of each key is displayed directly above it in a lower display line as text or as a symbol It is written in white lettering on a black background 20 Getting to know your telephone Basic rules of operation In the illustration above the second black softkey is being used to select the Call forwarding function The More softkey is provided if the four softkeys are not sufficient for displaying all possible functions Use this key to switch to additional new functions Function keys 9650 9650C The 9650 9650C phone has eight function keys with an LED The current function of each key is displayed directly above the keys in both lower display lines as text or as a symbol In the illustration on the previous page Partner1 is being selected with the first light colored function key The lower third function key is selecting Partner7 Functions in several levels
34. or phone number by using an asterisk as a wild card as you can on your PC For example if you input mobile all entries which include the string mobile will be displayed 73 Making calls with ease Using the phone book Saving an entry from the main phone directory in the local phone directory Press the PHONE BOOK key Press the Main softkey whe Enter one or more of the first letters in the name Scroll to the desired entry e g Wagner 4321 Press the Details softkey VLA Scrollto the Save in local phone book menu item Confirm selection Saving an entry from the central phone book to a destination Press the PHONE BOOK key C Press the Main softkey ee Enter one or more of the first letters in the name ND Scroll to the desired entry e g Wagner 4321 L Press the Details softkey NN Scroll to the Save to destination key menu item Confirm selection L Press the function key that you wish to assign The display indicates the function or call number to which the key was previously assigned L Confirm new key assignment by pressing the Save softkey 74 Making calls with ease Requesting messages Requesting messages If your communication server is connected to voicemail callers can leave messages for you in a similar way to an answering machine You can call to request these voice messages It is also
35. possible to receive conventional text messages from a server The voicemail system used determines whether voice and text messages are signaled by the LED next to the MESSAGE function key You can obtain more details from your system administrator Diverting calls to voicemail Press the softkey Call div or e the key CALL DIVERSION 9630 9640 N77 Scroll to the to menu item Enter the internal phone number which is set up for voicemail on your system e g 4321 Confirm selection Call diversion is now activated Call div to 4321 appears in the display and the LED in the call diversion key lights up Listening to voice messages The LED in the MESSAGE key remains lit m Press the MESSAGE key Scroll to the desired entry e g Voicemail 1 069123456 Confirm selection Your telephone automatically switches to handsfree and dials the voicemail number You are then guided through voicemail operation 75 Making calls with ease Requesting messages Deactivating call diversion to voicemail m Press the MESSAGE key N Select active call diversion to voicemail marked by on e g to Confirm selection Call diversion is now deactivated Deleting a message Press the MESSAGE key NY Scroll to the desired message e g Voicemail 1 069123456 Press the Delete softkey A prompt appears in the info line L Press the Delete softkey again 4321 on
36. prompted to press the key to which you wish to assign the destination L Press the function key that you wish to assign The display indicates the function or call number to which the key was previously assigned C Confirm new key assignment by pressing the Save softkey n the idle state you can also press an unprogrammed key directly You can then enter the number you want to store there immediately In general you work with a Consultation call refer back If you press a destination key during a call a new connection is immediately established through refer back You can however allocate destinations with explicit DTMF suffix dialling You must change another detail when entering a destination however After you enter the number p v Scroll to the Consultation call On menu item Press the Modify softkey The setting changes to off L Confirm the setting by pressing the Save softkey 115 Customizing your telephone Assigning functions numbers to keys Destination key from phone book Press the MENU key Gr v Scroll to the Settings menu item Confirm selection CQ Scroll to the Keys menu item Confirm selection 2 v Scroll to the Set destination keys menu item Confirm selection Confirm Set new destination OO v Scroll to the Copy entry from phone book menu item Confirm selection CQ Scroll to the desired entry e g Ligeti 00691234
37. ring the handset and the handsfree settings to your environment Adjust the contrast or the brightness of the display to the lighting conditions where you are 7150 e Select the language 7151 in which you want all displays to appear The standard available languages are English French and German French Italian Dutch Slovenian Polish Czech Russian and Turkish can be downloaded e Save frequently used numbers in your phone book 771 24 Getting to know your telephone Initial operation of your telephone Initial operation of your telephone Connecting the telephone After connection to the power supply and to the LAN Local Area Network a search run for a gatekeeper responsible for access rights is automatically started in the telephone Usually a gatekeeper is found and you can then make a call right away However it will not yet be possible to take calls To do this you first have to enter your number and PIN in the User administration menu see Entering your own number and PIN f 26 From the time it is commissioned the IP phone checks repeatedly whether there is another device in the network with the same IP address which is therefore interfering with network access This is indicated in the status line and the information line with IP address conflict If this is the case the phone is not functional Your system administrator must resolve the error in the network Instead of the standard gatekeeper you
38. the display above each key 16 Getting to know your telephone Getting to know your telephone Getting to know your telephone WS Ee Ezol ADI cA 18 Basic rules of operation 2 ren eben e Reap sp SER ER ERE Lu Ye cp sg ee 19 telephoning made easy sss nennen nnne n nene 24 Initial operation of your telephone sssssssessseeneenennennnnnnens 25 Getting to know your telephone The display helps you The display helps you The displays guide you step by step phone operation The display gives you a lot of information e g about your current call The phone number of all external callers appears in the display assuming they have not disabled number ID display This allows you to see who is calling If your phone book already contains the name and phone number of the caller their name will displayed when they call All softkeys functions and display keys can have various functions You can see the current function of each key on the display 18 Getting to know your telephone Basic rules of operation Basic rules of operation The following pages provide a short description of the basic operating rules for your telephone Selecting functions in the menu Press the MENU key NY i Or Scroll to the desired menu item When you reach the end of the list NY i pressing takes you back to the first menu item Pressing at the beginning of the list takes you to the last item
39. the main phone book you can also find and dial entries there Entries fro the redial list 766 call list 767 and call log 762 can be quickly and easily saved in the phone book You can easily assign a phone book entry to a destination key 7 16 Creating a new entry in the phone book Press the PHONE BOOK key C Press the New softkey ix Enter the name NY Scroll to the Call number menu item viet Enter the desired number Press the Save softkey e With the Ringing tone menu item you can define a melody 7187 as a ringing tone With the Comment menu item you can save a short comment max 12 letters You can add a caller s phone number to the phone book while you are talking to them Press the Contact softkey The number of free slots in your local phone book are displayed in the status line e g free 233 71 Making calls with ease Using the phone book Dialing an entry from the phone book Press the PHONE BOOK key NY Scroll to the desired entry e g Chopin 0069123456 R 7 Lift the handset You can use the Details softkey to display additional information about the selected entry Press the Call key to initiate a call Your telephone automatically switches to handsfree To reach the desired entry more quickly you can also enter one or more of the first letters in the name You can also search for a name or phone number
40. to the participants using the Transfer to menu line The conference controller can leave the multiple conference without ending it Nea Scroll to the Transfer conference menu item Confirm your selection The controller s own connection is disconnected from the multiple conference The conference continues without a controller at the expense of the original controller 49 Telephoning as usual Making several connections Ending a multiple conference The conference controller can end the multiple conference as follows 4 Replace the handset The controller s connection is disconnected The conference continues without a controller at the expense of the original controller The telephone returns to the idle state Pressing the Drop softkey disconnects all connections ending the multiple conference Dialing a new number may be possible depending on the local setting Passive conference participants The passive conference participant is added to the multiple conference by the conference controller The header of the passive conference participant s display indicates Conference The passive conference participant can Not set up any more conferences Place his connection in the queue wait status via refer back and then switch back to the conference Transfer his conference connection to another subscriber via refer back End his participation in the conference Only the conference controller
41. within your system Diverting calls 7 52 HG Hunt group on off You can leave and join the hunt group This function must be enabled by your system administrator mO Lock You can protect your telephone against unauthorized use Locking the telephone 782 LANG Setting the language Set the language in which you want the display to appear AG Timeframe You can enter an appointment with a short text The text is shown in the display at the time entered A signal tone also sounds Setting reminders appointments 779 JJ Tone dial on During a call you can change the dialing method if for example you want to control an answering machine remotely Deactivating automatic tone dialing DTMF 7 128 ry Transfer You can answer an additional call during a call You then forward it to another subscriber in a consultation You can also connect the two other parties with one another during a three way conference Forwarding additional callers 141 a Deputy key You can use this key in the idle menu to set up first key press or delete second key press the selected partner diversions Setting the deputy key f 103 poa Time zones You can get a display of the current time in other parts of the world Universal time f 131 INFO Time Partner Update time and partner display on the LED as well as the displays on the Button Module La Second call on off If you deactivate second call no additional calls are signaled while you are alr
42. you can log onto any telephone in your system with your extension number and a personal PIN Log in out Log in out user The function key showsoFF IP for a logged in user and ON IP when no user is logged in The IP user can log on and out directly If you have authorization from the system administrator you can log out without entering the PIN Gc CC user function Activates the CC user function for logging onto or off automatic call distribution The CC user function must be set up by your system administrator EXLN Executive line Within a partner group you can use this function key to create a connection for another partner telephone from your telephone CODE Code dialing This function can be used to dial numbers which are stored in the system regardless of your authorization If you enter the code dial number the entire phone number is dialed automatically You can dial other digits as a suffix in addition to the code dial number e g a direct dial number 181 Consulting the manual as required Function keys x Paging Announcement to the allocated numbers Jm ARH5 Extended partner diversion You can route calls for partners also to an external destination EXT External External call filters FILTER Filtering Activating filters cda Charges You can view a list of the telephone costs incurred Viewing charges 777 GKLIST Gatekeeper list You can selec
43. 35 Answering elsewhere follow me 59 Answering for a partner 92 Diverting 52 Diverting all 52 Diverting from partner to partner 100 Diverting on busy 53 Diverting partner calls to your telephone 99 Diverting to partner 98 Diverting to voicemail 75 During a conversation 40 Forwarding 41 Picking up from another phone 36 Pick up 36 Putting on hold 36 Cancel entry 19 Canceling automatic callback 30 Canceling or exiting an action 19 Carrying out immediate central data saving 137 Change DTMF duration 130 Changing the DTMF pulse duration 129 Charges 77 Deactivate display 32 Menu 189 Recording for private calls and projects 78 196 Index Reset counter 77 Switching to units 78 Viewing 77 Clearing key assignments 118 Conference 42 43 Adding a participant 42 Adding a participant via refer back 43 Connecting participants to each other 44 Controller 45 Disconnecting participants 49 Ending 44 Speaking with just one conference participant 43 Connect 39 Connecting To which systems 9 Consultation during a call refer back 40 Consulting as required 180 CTI application setting 179 Cut in Ending 33 On another call 33 D Date time 20 Deactivate automatic tone dialing DTMF 128 Deactivating direct dialing 127 Declaration of conformity 9 Delayed internal call diversion 53 Destination key 30 Creating 115 From phone book 116 Modify number 117 Display 18 20 Display keys 18 Speed dial 19 Displaying key assignment 119 Dis
44. 56 Confirm selection L Press the Assign softkey You will be prompted to press the key to which you wish to assign the destination C Press the function key that you wish to assign The display indicates the function or call number to which the key was previously assigned J Confirm new key assignment by pressing the Save softkey In the idle state you can also press an unassigned key directly You can then enter the number you want to store there immediately To reach the desired entry more quickly you can also enter one or more of the first letters in the name 116 Customizing your telephone Assigning functions numbers to keys Changing an existing destination Press the MENU key f v Scroll to the Settings menu item Confirm selection O v Scroll to the Keys menu item Confirm selection O kd Scroll to the Set destination keys menu item Confirm selection O v Scroll to the Edit destination key menu item Confirm selection Press the key that you want to edit You can now change the name and the umber 2 Confirm the change by pressing the Save softkey You can also change the existing destination by pressing the associated function key and select the Edit destination key menu item 117 Customizing your telephone Assigning functions numbers to keys Clearing key assignments Press the MENU key
45. AVAYA IP Telephony Avaya IP Deskphones 9620 9620L 9630 9640 9650 9650C connected to Integral Enterprise User Manual Version 1 1 022010 from Software T 15xSp3 bin Contents GOSS EAA RICO TOREM EAT 2 Familiarizing yourself with your telephone Important information sssini oriant a spaa asena at eene rennen enne 9 Which systems can you connect your telephone to sese 9 Declaration of Conformity occ 2 225 2 erret iae a deett ues 9 License information irren edere ettet edid oos dne dede eese detinet 9 Tips on phone location 5 iicet rt thao creep tecti necne Rok edens 11 RepairS ee UE 11 Notes on description of the operating steps ss 11 Additional functions cioe caeci erede tinet eene dne enean ds 11 User manual in other languages eee 11 Always dispose of old equipment correctly keep our environment tidy 12 Your Avaya IP telephone at a glance sseeeee ee 13 All the keys at a glance 1 oerte ere dieere dedere dae dott deca to 15 Getting to know your telephone The display helps you ohnehin idee 18 Basic rules of operation siistisi iieii a dette ert Eee gebe etiem died 19 Selecting functions in the menu sse 19 Canceling or exiting an action sseseen eme 19 What does the idle display show sss 20 Softkeys C
46. Automatic call diversion is controlled by times and weekdays Call diversion on busy Delayed call diversion and Double Call cannot be controlled using time windows Telephoning as usual Diverting calls Set automatic This is where you set up the time slots for automatic call diversion This does not switch on or activate call diversion You do this with the Activate automatic menu item Press the softkey Call rout or e the key Call diversion 9630 9640 Au a Scroll to the Set automatic menu item Confirm selection Enter the number to which you want to divert the calls e g to 1234 Na Scroll to Start time Enter the start time e g 12 00 ND Scrollto Stop time Enter the stop time e g 14 00 NY Scroll to Weekday Confirm selection NY Select pattern e g Mon Fri Once you activate automatic call diversion Automatic 1 will start Mondays to Friday from 12 00 pm to 2 00 pm L Press the Save softkey The setting is saved Configure additional automatic call diversion if necessary This menu item will only be displayed if you have the corresponding authorization granted by your system administrator If you set up two automatic call diversions the start and stop times can be nested within each other 57 Telephoning as usual Diverting calls Automatic 1 Automatic 2 L Press the softkey Call div or e the key Call diversion 9630 9640 p
47. LED is flashing rapidly it means that a partner is being called who has been assigned to a softkey or function key also at a non displayed level O ese Display keys 9630 9640 9650 Accesses the displayed function in the menu item located next to it Display keys can also be illuminated and flash at varying speeds 15 Familiarizing yourself with your telephone All the keys at a glance MESSAGE Connects you to your voicemail m PHONE For displaying and managing your calls dle display from a menu CALL DIVERSION FORWARD Opens the call diversion menu MENU For configuring options and settings accessing the browser Return to i C G A cx logging of NI a5 and displaying network information PHONE BOOK CONTACTS Shows the entries in you phone book c CALL LOG Displays a list of your incoming outgoing and missed calls Vo t3 equipment LOUDSPEAKER SPEAKER Activates the loudspeaker or the handsfree HEADSET Activates a connected headset MUTE Turns off your microphone during a call L Hl Softkeys Keys with alternating functions The function is displayed above every key in white lettering on a black background Each telep hone has four softkeys cm Function keys with LED only 9650 9650C Functions call numbers and partners that are assigned to these keys can be accessed with one touch of a key The function is shown on
48. MF pulse duration sse 129 Change DTMF duration ssesseeseeeen nene ene enne 130 Tire zones see RERO RU ERR MEEERQE NFL ETE RET 131 Private User Mobility iret etre Ree entier etse a ce ee Ru nee cp RR dein 132 Logging on to the telephone ssssssssssssseeeseeeennmenen enne 132 Logging out from the telephone sssseee eme 133 Saving emergency numbers sssssssssseeeeee eene een nennen nene 134 I eten mcus 135 Relocating with the telephone sssssssseenene em eme enne 136 Saving personal data Re Headed pen dended does canees tee tice oed deed p pev sme dn 137 Carrying out immediate central data saving ssssssssssses 137 Blocking central data saving sse 138 Setting Up VIP TUrctiornis 2 tta tet erp beate ret ee ecd 139 Using the executive telephone as a two way intercom system to the seerelary cmn ta ele p e ER EROR 139 Announcements from the executive telephone ssssssssssssss 142 Using the VIP functions seenenn eem 145 Activating Handsfree Answer Back sesssssseeeeeee eene 146 Audio contrast and language settings sssssssssssseeeeenn 147 Audio selttitigS A 11r is need Hep n ed a R EE deeds 147 Select ringer melody reete ee mere mtem inter trn 148 Set receiver sound cutie nee RR Ie tnr a usen n nx ees 149 Sett
49. Partner diversion 98 Extended 101 Partner group Expanding 105 Reducing 106 Passive conference participants 50 Ending participation 51 Refer back 51 Phone book 71 Adding call log entries 64 Deleting an entry 73 Dialing an entry 72 New entry 71 Saving an entry as a destination 74 Using 71 Phoning made easy 24 Pick up 36 PIN 82 PIN Personal Identification Number 82 Changing 82 158 Deleting 159 Entering 26 Placing a call 29 91 With a destination key 30 Private User Mobility 132 Programming 19 Protection 82 Putting groups together 105 201 Index R Reception 111 Recognition of partial numbers 168 Redial list 66 Redialing Automatic 32 Reducing groups 106 Refer back 40 in consultation 115 Registering CTI application 163 Relocating with the telephone 136 Repairs 11 Repeatedly dialing a number 32 Requesting messages Requesting 75 Restricting partner signaling 107 Restricting signaling 107 Ringer tone 113 Disabling 35 Melody selection 148 Ringing and handset tones 186 Ringing deactivating 113 S Saving emergency numbers 134 Saving personal data 137 Second call 40 41 Disabling 126 Selecting the language for the display 151 Send ping 161 Set acoustics 147 Set automatic call diversion 57 Set receiver sound 149 Setting audio contrast and language 147 Setting contrast 150 Setting the deputy key 103 Setting up a connection for partners 109 Setting up and activating the double call destination 54 Sett
50. You can now speak one to one with the desired subscriber If you want to speak to both again select the Conference with display line 43 Telephoning as usual Making several connections Connecting conference participants with each other During the conference N27 Scroll to the Transfer to menuitem Confirm your selection You can also connect the two conference participants with one another by replacing the handset Ending a conference During the conference C Press the Drop softkey There is no longer a connection between the conference participants 44 Telephoning as usual Making several connections Multiple conference Multiple conference allows a subscriber to set up a conference with up to seven other subscribers The person setting up the conference is the designated Controller while the others are designated as passive participants f a multiple conference cannot be activated from the phone or communication server then a three way conference is set up automatically from the phone The operations are described under Three way conference f 42 Conference controller The conference controller can call each of the conference participants individually using the refer back function When the connection has been established the controller can then connect them to the conference Alternatively the controller can have several subscribers on hold first and then connect the waiting connections int
51. a call diversion is set up to the partner or from the partner To reach the partner menu more quickly you can assign a Partner function key or with the receiver on hook press a partner key and then select the Partner setup menu item 88 Telephoning with partners Information about partners on the display Information about partners on the display By default all partners are assigned to function keys You are informed about your partners activities in the assigned display fields m 4711 Partner 4711 is free A 4711 Partner 4711 is being called A A 4711 Partner 4711 is being called by two different callers simultaneously 4711 Partner 4711 is busy A4711 Partner 4711 is busy and will be called additionally 7119 715 Partner 4711 has set up a partner diversion to partner 4715 89 Telephoning with partners Information about partners on function keys 9650 9650C Information about partners on function keys 9650 9650C In the 9650 9650C the partner statuses are additionally displayed for the assigned display fields by the LEDs of the function keys Partner status LED Available Off Call Flashes quickly Call diversion destination Flashes quickly Second call Flashes quickly Busy On Busy call On Free call diversion to Flashes slowly active Free diversion destination Off Partner diversion Flashes slowly S
52. also possible not to answer calls immediately but to put them on hold This allows you to complete any operating procedures you have already started e g editing a phone book entry When you are called Your telephone rings The call is shown on the display X Lift the handset Making calls without the handset Press SPEAKER key Internal and external calls can be differentiated by the different ringer tones You can find more information in the chapter Tones for internal and external calls 186 If you do not want the other person to hear what you are saying press the Mute function key The opposite party will be able to hear you again after you press this key again You can disable the ringer tone while your phone is ringing Press the Calling softkey 35 Telephoning as usual Answering calls When another telephone receives a call pick up call Another telephone rings iss With your receiver on hook enter the number of the ringing telephone NY v Scroll to the Pick up menu item Confirm selection Your telephone rings and you answer the call as usual You can also create a macro f 120 to pick up calls from a specific telephone When this telephone rings you will then be able to pick up the call by pressing a single key f your communication server is configured accordingly you have another option for picking up a call All you have to do is enter a code After picking up the handset
53. ansfer phone numbers from the call log into your phone book Symbols in the call log You can tell the type of an entry in the call log by means of the symbols Numbers that you dialed call log outgoing Numbers that you dialed with a callback request call log outgoing x Calls you did not answer call log missed f Calls you answered call log answered 1234 Chopin Name number of the person called 25 07 Date of the last call 10 17 Time of the last call 2 Number of calls VIP Call from VIP number New entry which you have not yet viewed If you press the Details softkey the phone will display a detailed list of entries including the time of the call 62 Making calls with ease Editing the call log Filtering call log displays Redial call list completed calls You can choose to display only the part of the call log entries that interests you e g only the call list entries All entries are sorted there in the same manner as in the call log Each of the lists is operated in the same manner Press the LE J keyCALL LOG E Press the right arrow Only missed calls are shown call list E Press the right arrow again Only answered calls are shown call list E Press the right arrow again Only outgoing calls are shown redial list E Press the right arrow again All entries are displayed Dialing an entry from the call log
54. bers to keys Functions f 181 and numbers that you use frequently can be assigned to softkeys 9630 9640 or function keys 9650 9650C You can then execute the functions or dial the phone numbers simply by pressing the key All the procedures described in this user manual assume a standard assignment of the function keys f you reassign function keys please bear in mind that this may change the operating procedures Assigning functions to keys Press the MENU key Scrollto the Settings menu item Confirm selection CO Scrollto the Keys menu item Confirm selection JO Scrollto the Set function keys menu item Confirm selection O Scroll to the function you want to assign to the key e g Charges Confirm selection Press the function key to which you want to assign the new function You can now see the function or number previously assigned to the key L Confirm new key assignment by pressing the Save softkey 114 Customizing your telephone Assigning functions numbers to keys Creating a destination key Press the MENU key f v Scroll to the Settings menu item Confirm selection O Scroll to the Keys menu item Confirm selection O v Scroll to the Set destination keys menu item Confirm selection Confirm Set new destination and then enter the name and phone number Press the Assign softkey You will be
55. ce Hourglass the subscriber is on hold if the subscriber initiated a consultation for example I the subscriber is taking part in the conference on behalf of the previous subscriber The controller can disconnect a participant from the conference in the list of all conference users Nuno v Scroll to the desired entry Press the Drop softkey You are prompted to confirm your selection Confirm selection The conference participant is removed from the conference If there are only three participants in the multiple conference the display is almost identical to the display of a three way conference The list of all conference users menu item is not offered to the user 46 Telephoning as usual Making several connections Adding a participant During a call S77 Scroll to the Conference with menu item Confirm selection The multiple conference is put on hold DD m the number of the conference participant When you are connected with the participant he is added to the conference immediately and multiple conference is reactivated If the subscriber you are calling does not answer press the Drop softkey The selection line is only available if more participants can be added to the conference Adding a participant via refer back During a call L Press the Refer back function key The multiple conference is put on hold se Enter the number of the next conference participant Onc
56. ce or every day When the time of the appointment arrives a signal tone sounds and the message you have entered for the appointment appears in the display You can delete entered appointments specifically Entering a new appointment Press the MENU key A Mee v Scroll to the Appointments menu item Confirm selection NY Scrollto the Enter new appointment menu item Confirm your selection and enter the desired appointment data and text NY Scroll to the One time appointment menu item Implement any required changes using the Modify key L Press the Save softkey The message Appointment enabled appears in the idle display In the Number field you can also enter the number of a party you would like to speak to after the appointment message appears The icon appears in the list of appointments The maximum text length is 26 characters 79 Making calls with ease Set reminders appointments Viewing appointments In idle state Sv Scrollto the Appointment enabled menu item Confirm selection The existing appointments are shown Appointment message At the relevant time the signal tone sounds and the appointment message appears on the display L Press the OK key to turn off the signal tone The Appointment expired status message now appears in the idle display and the LED in the corresponding display key lights up f you have entered a number wh
57. cking eiie ce ener eoe Sonet PISO CER PURA e EE RATER Ri 84 Roe ec RMPMEL MH 85 Telephoning with partners Setting up partner names peirera at o e eaa ener nene 87 Information about partners on the display sse 89 Information about partners on function keys 9650 9650C sss 90 Calling a partner i eoi tete ceux ipe ee dede dope e Pepe deae 91 Answering a call for a partner sesssssseeen emen 92 Assigning partners to another key ssseeeeem eme 93 Hiding partner Keys eiii ee e Ie dee cese EO tne e ete E ete opener 94 Activating partner beep vsere eedi eaii iii enne ener rennes 95 Assigning partners on the Button Module ssssssee em 97 Partner diversion cete eie E ee eig pe a Pe rre dte docs 98 Diverting calls to a partner ierisinde edatean aeiiaaie 98 Diverting partner calls to your telephone sm 99 Diverting calls from one partner to another sssssssssesssesse 100 Extended partner diversion ssesssssssssessseee eene 101 Setting the deputy key 1 ILI doe ete aed et eet ise itae neun 103 Extending a partner group ssssseeeene emen eene enne 105 Reducing a partner group citer tentem ridere esto ca ue ana ER PER aedi 106 Restricting partner signaling seeeenem nene 107 Assigning a line as the executive line
58. complete appears in the display f you have appropriate authorization you can also log out without entering the PIN f you communicate securely logging out without a PIN is not configurable You can configure an ON OUT function key 7 114 for logging out quickly If a user is logged in then the function key is labelled OUT IP The user can log out directly If you have the proper authorization you can log out without entering the PIN If no user is logged in then the function key displays ON IP Pressing the function key initiates user login 726 157 Customizing your telephone Viewing modifying user data Changing the PIN Press the MENU key h v Scroll to the Settings menu item Confirm selection JO v Scroll to the User administration menu item Confirm selection Confirm the displayed number 0 Scrollto the Change PIN menu item Confirm selection iue Enter the current PIN NY Scroll to the New PIN menu item Enter the new PIN NY v Scroll to the Reenter PIN menu item ie Enter the new PIN again to verify L Confirm the entry by pressing the Save softkey The new setting is then saved e This PIN is identical to the lock PIN that you can use to lock your phone 782 158 Customizing your telephone Viewing modifying user data Deleting your PIN Press the MENU key GF v Scroll to the Settings menu it
59. cure communication an information message will ask you to change your PIN It is advisable to change your PIN right away so that no one who knows your default PIN can log on to another phone using this phone number You can only ever be reached on one telephone under your number extension number So if you log on to a second telephone with PIN and extension number you can then be reached there under your number extension number but no longer on the first telephone 26 Getting to know your telephone Initial operation of your telephone Selecting the gatekeeper when logging in You can select a gatekeeper other than the standard gatekeeper when you log in This requires your system administrator to have compiled a list of gatekeepers The phone shows the logon display NY Scroll to status message Gatekeeper list on Confirm selection NY v Scroll to the desired gatekeeper e g GK 2 Confirm selection Now enter your own number and PIN 26 as usual 27 Telephoning as usual Telephoning as usual Telephoning as usual UE lt a te Hi Fret e a a a 29 Answering calS eT 35 Making calls without the handset ss em 37 Making several connections ssssseeeem em eene enne 39 Be CANS PERMET METmEMMTAT 52 Answering calls elsewhere follow me ssssssssssee 59 28 Telephoning as usual Making a call Making a call You can telepho
60. d to another telephone after a set amount of time Call div to xxxx All calls to your telephone are diverted to another telephone Call div to xxxx for xxxx All calls for line xxxx are diverted to another telephone Call diversions enabled Call diversions have been set up for several of your own numbers Hunt group x off You have removed your telephone from hunt group x Searching network Gatekeeper cannot be reached The LAN has been successfully accessed but registration at a gatekeeper has still failed Telephone locked Your telephone is locked Select the Telephone locked menu item confirm with OK and enter your PIN to unlock the telephone Telephone not logged on No gatekeeper was found and the search was stopped Restart the search by selecting this menu item and pressing OK If you have any questions please contact your system administrator Appointment expired An appointment has expired You can either change or delete it Appointment enabled This appears if you have activated an appointment Second call on Additional callers are allowed during a call You can activate Second call in the Display Acoustics menu 185 Consulting the manual as required Ringing and handset tones Ringing and handset tones Tones for internal and external calls ee Normal ring tone for external calls You can deactivate this tone 7 113
61. displayed L Confirm the setting by pressing the Save softkey f you select on instead of Announce amp Ackn only the VIP ring tone will be heard on the secretary phone when the secretary phone is called by the executive phone For this it will also be necessary to make several more settings f 140 for the secretary phone Setting up the secretary telephone Press the MENU key an Scrollto the Settings menu item Confirm selection O Scroll to the VIP menu item Confirm selection n Enter the current PIN Confirm input Scrollto the Receive VIP functions menu item Press the Modify softkey several times if necessary until the desired setting is displayed All callers if you want VIP functions to be possible with all subscribers Authorized if you want VIP functions to only be available to subscribers you specify or have already specified in the Set VIP partner menu 140 Customizing your telephone Setting up VIP functions v Scroll to the Set VIP partner menu item Confirm selection v Scroll to the Entry from phone book or Entry from key assign or Personal emergency call Or Partner menu item Confirm selection O v Scroll to the entry for the executive telephone Confirm selection O v Scroll to the Receive from user menu item Press the Modify softkey The setting changes to On Confirm the set
62. e follow me Deactivating follow me at a different telephone At another phone X Lift the handset Press the pound key and enter the code e g 14 e Dial your own phone number Y 4 Replace the handset 60 Making calls with ease Making calls with ease Making calls with ease Editing the calllgg erp 62 Editing a redial list call log outgoing ee 66 Editing a call list call log missed eme 67 PUNCH OM MIST H 68 Using the phone BOOK trente ERR rH IATER REPRE 71 Requesting messages ssssssssssssssssseesenee nennen entente sten nnne nnns enn rennet 75 Viewing charges sssssssssssssssseseee enne enne nernn nene nr nrnna nnne sn retener ensis 77 Set reminders appointments sssseseeen enne 79 Locking the telephone scsi 2 2 ir ertet ttp tree incursu a Ens HE Ruso Ee EEDE de 82 61 Making calls with ease Editing the call log Editing the call log The call log provides you with an overview of all of your telephone activities It lists your missed calls call list max 30 entries your outgoing calls redial list max 10 calls and your answered calls max 10 calls You can tell what type of entry it is by the symbol The most recent entry is at the top of the list You can selectively retrieve individual numbers and if necessary dial them You can easily tr
63. e Buses Mte geo bua nna 65 Editing a redial list call log outgoing se m 66 Open Redial list 2 erret e daar Deed edere enne sien 66 Editing a call list call log missed sssssssssssen 67 Open call list 5 ce e Rune nee Deep rent e ee RERO Eee el 67 Eunctlon list 2 232 Gn eee e e eei ein 68 Switching between the function list and the telephone status standard disSplay 3 2 5 d t tene T oS EET REIR obviate 68 Entering a function in the function list sssssssssesseeeeee 68 Entering a function in the function list ss 69 Deleting functions or destinations from the function list 70 Using the phone book ette teer de eti E eet 71 Creating a new entry in the phone book sssssssssssseeeeeeenene 71 Dialing an entry from the phone book ssssssseeeerenes 72 Editing entries in the phone book sssssssssssssssseen ener 72 Deletirig an entry rige een eB eodem 73 Dialing an entry from the main phone book sse 73 Saving an entry from the main phone directory in the local Phone directo 3 mee i es a a a vases cdot needa 74 Saving an entry from the central phone book to a destination 74 Requesting messages deg deceret ge Pri REC en rhe Yon E ge RA greens 75 Diverting calls to voicemail ssssss
64. e New password menu item Enter the new PIN NY v Scroll to the Reenter password menu item m Re enter the new PIN 164 Customizing your telephone Viewing changing IP settings L Press the Save softkey The new setting is then saved Your system administrator will give you the password In order to save a change in the 802 1X you must always change the password at the same time The new password may not be identical to the old password 165 Customizing your telephone Viewing changing IP settings Saving user data Press the MENU key h v Scroll to the Settings menu item Confirm selection JO v Scroll to the IP settings menu item Confirm selection O v Scroll to the User data menu item Confirm selection O v Scroll to the User data download menu item Press the Save softkey Your personal settings and your phone book will now be saved By default this feature is not enabled If you have any questions please contact your system administrator 166 Customizing your telephone Viewing changing IP settings Load user data Press the MENU key f v Scroll to the Settings menu item Confirm selection O v Scroll to the IP settings menu item Confirm selection J9 kd Scroll to the User data menu item Confirm selection O v Scroll to the User data upload menu item Confirm select
65. e status display Handsfree Answer Back on appears in the display You can disable Handsfree Answer Back in the same manner IfHandsfree Answer Back is set to On the call is answered immediately in handsfree mode If Headset is set to On the call is answered on the headset only 146 Customizing your telephone Audio contrast and language settings Audio contrast and language settings You can modify various audio settings and the display contrast and brightness to suit your requirements You can change the display language at any time The standard available languages are English French and German French Italian Dutch Slovenian Polish Czech Russian and Turkish can be downloaded Audio settings Press the MENU key f v Scroll to the Settings menu item Confirm selection O v Scroll to the Display Acoustics menu item Confirm selection O v Scroll to the Set acoustics menu item Confirm selection CQ v Scroll to the desired menu item e g Ringing tone volume L Increase or reduce volume New ring settings are sounded immediately so you can check them L Confirm the change by pressing the Save softkey The new setting is then saved You can also change any setting by pressing the numeric key of the desired setting by pressing the arrow keys d lor with the keys To reset all audio settings to the default press the Default softkey
66. e you are connected with this participant you can add him to the conference NN Scroll to the Conference with menu item Confirm selection The participant is added to the existing conference and the multiple conference is reactivated 47 Telephoning as usual Making several connections Switching to waiting subscribers There are several refer backs waiting NN Scroll to the appropriate refer back back to Confirm selection You are now reconnected with the desired subscriber You can Disconnect this connection by pressing the Drop key Add this connection to the multiple conference by selecting Conference with If the waiting subscriber is a multiple conference it is possible to switch back to the multiple conference by selecting Back to conference The original caller is put back on hold 48 Telephoning as usual Making several connections Disconnecting participants from the conference The conference controller has the option of disconnecting a caller If the conference has more than two conference participants use the list of all conference users In the case of a three way conference the controller can use NY To scroll to the Remove from conf menu item Confirm selection The subscriber is removed from the conference Transferring a multiple conference If the multiple conference consists of a total of three participants then the controller can transfer the conference
67. eady on a call Deactivating second call f 126 183 Consulting the manual as required Information in the idle display Information in the idle display Ringer tone off You can deactivate the ringer tone during a call Double call to 5595 If you are called the call is also signaled on the line specified e g on 5595 User data upload failure It was not possible to load your user data If you have any questions please contact your system administrator User data download failure It was not possible to save your user data If you have any questions please contact your system administrator Handsfree Answer Back on Handsfree Answer Back is activated Your telephone is set up in such a way that calls are answered immediately If you receive a call you will hear only a short signal tone and your telephone s microphone and loudspeaker are activated immediately This means that you can speak to the caller right away No network Your telephone is not connected to the LAN If you have any questions please contact your system administrator IP address conflict From the time it is commissioned the IP phone checks repeatedly whether there is another device in the network with the same IP address and is therefore interfering with network access If this is the case the terminal is not functional other devices also experience malfunctions Your system administrator must resolve the error in the network
68. ed diversion from the list to deactivate the partner diversion If you have only selected one destination then the function key activates and deactivates the call diversion entered 122 Customizing your telephone Setting up macro functions Macro enhanced partner diversion Press the MENU key GF v Scroll to the Settings menu item Confirm selection O v Scroll to the Keys menu item Confirm selection O kd Scroll to the Set macro function menu item Confirm selection O v Scroll to the macro function you want to assign to the key e g CFF Partner diversion 1 Confirm selection Press the Assign softkey NY Scroll to the partner from whom you wish to divert calls e g from Verdi Confirm selection ate Now enter the destination Confirm selection Press the key to which you want to assign the macro function You can now see the function or number previously assigned to the key L Confirm new key assignment by pressing the Save softkey 123 Customizing your telephone Setting up macro functions Coming going macro You can activate a call diversion and partner diversions at the push of a button Press the MENU key v Scroll to the Settings menu item Confirm selection 2 gt Scroll to the Keys menu item Confirm selection O Scrollto the Set macro function menu item Confirm selection
69. elf with your telephone Familiarizing yourself with your telephone IrmiportantibformatiO L2 metuere cta Rar ten ero eiua O Sa AAE 9 Your Avaya IP telephone at a glance sse 13 Alithe KGS iat QIAN CE ee 15 Familiarizing yourself with your telephone Important information Important information Which systems can you connect your telephone to This telephone is intended solely for connecting to Avaya communication servers Declaration of conformity We Avaya GmbH amp Co KG declare that the telephones Avaya IP Deskphone 9620 9620L Avaya IP Deskphone 9630 Avaya IP Deskphone 9640 and Avaya IP Deskphone 9650 9650C as well as the Avaya IP Deskphone SMB24 Button Module comply with the fundamental requirements and other relevant provisions of Directive 1999 5 EU Radio and Telecommunications Terminal Equipment R amp TTE These telephones are intended for connection to Ethernet LAN interfaces of IP capable Avaya telecommunications systems and fulfill the basic requirements of Directive 1999 5 EU R amp TTE The Avaya IP Deskphone SMB24 Button Modules are only intended for use with the above mentioned telephones The design of these telephones makes them unsuitable for direct operation on interfaces of public telecommunications networks Avaya cannot guarantee successful operation of the IP telephones in LAN or Intranet environments in which no Avaya telecommunications system is present If any
70. em Confirm selection O v Scroll to the User administration menu item Confirm selection Confirm the displayed number OO Scroll to the Delete PIN menu item Confirm selection 2 Enter the current PIN Confirm selection Next the message PIN deleted appears in the display f you communicate securely you cannot delete the PIN 159 Customizing your telephone Viewing changing IP settings Viewing changing IP settings In the IP settings menu you can view various IP specific settings IP Internet Protocol You can also test whether individual network components can be reached Send ping and load or save user data Your telephone has been released in order for your system administrator to be able to access your telephone and adjust certain settings via a Web browser on a PC You can bar this access In addition you can also make settings to allow CTI applications to log onto your telephone Viewing your IP settings Press the MENU key Scroll to the Settings menu item Confirm selection Jo Scrollto the IP settings menu item Confirm selection J2 Scroll to the Gatekeeper list or Network settings menu item Confirm selection You now see various IP settings such as the gatekeeper list or your telephone s IP address 160 Customizing your telephone Viewing changing IP settings Send ping Press the MENU key f v Scroll to the
71. en entering the appointment it is shown in the display after acknowledgement of the appointment signal You then only need to lift the handset or press the SPEAKER function key to call the subscriber with that number The Appointment expired message appears in the idle display until you have scrolled through all the expired entries in the Appointments menu 80 Set reminders appointments Deactivating appointments Press the MENU key f v Scroll to the Appointments menu item Confirm selection O v Scroll to the desired appointment Confirm selection O Scroll to the Appointments One time appointmentmenu item E Set to Appointments off Press the Save softkey Deleting appointments In idle state NY v Confirm selection Nau v Scroll to the Appointment enabled menu item Making calls with ease appointment or Daily Scroll to the desired appointment e g 22 03 01 15 00 Meeting on L Press the Delete softkey A prompt appears in the info line Press the Delete softkey again 81 Making calls with ease Locking the telephone Locking the telephone You can protect your telephone against unauthorized use by locking it with a PIN Personal Identification Number You can enter this PIN yourself and also change it at any time The following functions are still available in the locked state Answering calls Dialing
72. en to voicemail or control an answering machine remotely These digits are neither displayed nor entered into the redial memory Press the MENU key Scrollto the Settings menu item ee Confirm selection Scrollto the Dial settings menu item Confirm selection ZO Scrollto the Tone dial DTMF switchover On menu item L Press the Modify softkey The setting changes to DTMF switchover Off L Confirm the change by pressing the Save softkey The new setting has been saved f you want to re activate tone dialing then scroll to the Tone dial DTMF switchover Off menu item and select On 128 Customizing your telephone Changing the DTMF pulse duration Changing the DTMF pulse duration You can change the DTMF pulse duration DTMF dual tone multi frequency dialing method This can be of use when for example an answering machine does not react to signals from your telephone With certain answering machines a pulse duration of 1000 ms slow is required with others 500 ms average Your telephone is preset to 100 ms fast Press the MENU key f Scrollto the Settings menu item Confirm selection CQ v Scroll to the Dial settings menu item Confirm selection JO v Scroll to the Tone DTMF duration quick menu item L Press the Modify softkey several times if required and select the desired setting e g DTMF duration average
73. eplace the handset to end cut in 33 Telephoning as usual Making a call Making calls remotely via the system 34 You can call your communication server from outside e g to make expensive overseas calls via the system The charges are then incurred by the system This is possible from any telephone with DTMF suffix dialing O O Dial the phone number of your communication server e g 069 7505 from the external telephone Enter the source discrimination code for your system e g 89 You will hear a dial tone as confirmation If necessary enter your secret PIN number e g 1234 O Enter the system s external line code and the phone number you want to call via the communication server e g 0004197543 This number is dialed immediately Making calls remotely via the system must be enabled by the system administrator The system administrator will also tell you the source discrimination code and whether a secret PIN number is required n some cases you can only make calls through the system from certain pre set telephones The system administrator will inform you of this Telephoning as usual Answering calls Answering calls You can lift the handset and speak with the caller as usual It is also possible to answer calls using the SPEAKER key and then to telephone with the receiver on hook If another subscriber within your system receives a call you can divert the call to your phone pick up It is
74. er Call Activating CSTA Answer Call If your telephone network and your PC network are linked together for CSTA Computer Service Telephony Application and the CSTA Answer Call function is activated you can also answer calls on your PC When the phone rings click the icon for CSTA Answer Call on your PC monitor screen The telephone is automatically set to handsfree mode and you can speak with the caller Press the MENU key f Scroll to the Settings menu item Confirm selection T Scroll to the Applications menu item Confirm selection O Scroll to the Answer call menu item Confirm selection 22 Scrollto the CSTA Answer Call menu item Enter PIN Confirm selection 0 9 Scroll to On O lt gt Change setting L Press the Save softkey To deactivate repeat these steps and select Off instead of On 154 Customizing your telephone Leaving a hunt group Leaving a hunt group If you are a member of a hunt group you can leave the hunt group temporarily Calls will then be diverted to the next hunt group subscriber Press the MENU key Scrollto the Settings menu item Confirm selection O Scroll to the Applications menu item ee Confirm selection Scrollto the Participate in a hunt group On menu item Change setting Press the Save softkey The new setting has been saved 155 Customi
75. er to which you want to divert calls e g to 1234 Confirm selection Call diversion is now activated The message Call div on busy to 1234 appears in the display Diverting internal calls after a certain amount of time L Press the softkey Call div or e the key CALL DIVERSION 9630 9640 na Scrollto the Int after time menu item Enter the internal phone number to which you want to divert the external calls after the set period of time e g to 1234 Confirm selection Call diversion is now activated The status Delayed internal call div to 1234 is shown on the display Diverting external calls after a certain amount of time L Press the softkey Call div or e the key CALL DIVERSION 9630 9640 he a Scrollto the Ext after time menu item Enter the internal phone number to which you want to divert the external calls after the set period of time e g to 1234 Confirm selection Call diversion is now activated The status Delayed external call div to 1234 53 Telephoning as usual Diverting calls Setting up and activating the double call destination C Press the softkey Call div or e the key CALL DIVERSION 9630 9640 Suaa Scroll to the Double call menu item Enter the internal phone number of your double call destination Confirm selection Double call is now activated The message Double call to 1234 appears in the display Disabling call diversion L Press
76. ers Activating partner beep If you have set the beep or ringing tone and now wish to select and confirm the partner new menu items appear With this menu item you can activate a display indicator in addition to the beep You can also configure a delay in seconds before the beep sounds as well as a filter of the Partn div from my phone destinations Nu Scrollto the Display indic menu item Press the Modify softkey The display switches to Display indic Units NL Scrollto the Delay menu item C_J Press the Modify softkey several times if necessary until the desired delay is displayed e g Delay 10 sec NY Scrollto the Partn div from my phone Off menu item L Press the Modify softkey The display switches to Partner div from me phone On L Press the Save softkey The settings are saved You will only receive notification of those calls from the partner Verdi beep or display diverted to the partner Verdi due to your call diversion setting The delay is 10 seconds You can now answer the call if you wish If your partner is called you now hear a short tone beep f you set Ringing tone instead of Beep the normal ringing tone sounds on your telephone when your partner is called 96 Telephoning with partners Assigning partners on the Button Module Assigning partners on the Button Module You can transfer all your partners from your telephone s function keys to the dis
77. etting the deputy key Press the MENU key f v Scroll to the Settings menu item Confirm selection O v Scroll to the Applications Partner menu item Confirm selection O kd Scroll to the Partners menu item Confirm selection O v Scroll to the Set delete partner diversion menu item Confirm selection O v Scroll to the Set deputy key menu item Confirm selection ea Scroll to the partner being diverted Confirm selection O Scroll to the Deputy after menu item Confirm selection O Scroll to the partner to whom you want to divert calls e g to Liszt Confirm selection 103 Telephoning with partners Partner diversion Nl v Scroll to the Select partner menu item Confirm selection Then select the partners for whom calls are to be diverted L Press the Modify softkey The display switches to On C Press the Save softkey MA v Scroll to the Divert selected partners menu item Confirm selection The calls for the selected partners will now be diverted to the partner you entered This diversion destination can be your own phone number You can now set up a Function key 7114 with the name Deputy key This key activates the partner diversions in the idle menu according to the following pattern First press of the key Set up selected partner diversion Second press of the key Delete selected partner diversio
78. for illustrative purposes You can also activate diversion from a partner by scrolling to the Partner div to my phone menu item and then pressing the key of the partner from whom your calls are to be diverted Partner diversion is then activated immediately It is also possible for you to divert calls from several partners to yourself 99 Telephoning with partners Partner diversion Diverting calls from one partner to another Press the MENU key GF v Scroll to the Settings menu item Confirm selection JO v Scroll to the Applications Partner menu item Confirm selection O v Scroll to the Partners menu item Confirm selection O v Scroll to the Set delete partner diversion menu item Confirm selection O v Scroll to the Partner diversion from to others menu item Confirm selection O v Scroll to the partner from whom you wish to divert calls e g from Verdi Confirm selection O Now you have select the partner to whom you want to divert calls e g from Verdi to Liszt Confirm selection 100 Telephoning with partners Partner diversion NY v Scroll to the rom Verdi to Liszt Off menu item Press the Modify softkey The display switches to from Verdi to Liszt On L Press the Save softkey Partner diversion is now activated Instead of having to scroll through the selection list to find the desired partne
79. functions Setting up VIP functions You can set up special functions between telephones of your system provided you have made the appropriate preparations To do this certain pre settings on both the sending and the receiving telephone have to be the same The following pages describe typical cases for the application of VIP functions The sending telephone is called the executive telephone and the receiving telephone the secretary telephone Using the executive telephone as a two way intercom system to the secretary Setting up the executive telephone Press the MENU key v Scroll to the Settings menu item Confirm selection O Scroll to the VIP menu item Confirm selection m Enter the current PIN Confirm input O v Scroll to the Send VIP functions menu item Press the Modify softkey several times if necessary until the setting Authorized is displayed Sa Scroll to the Set VIP partner menu item Press the Select softkey MA v Scroll to the Entry from phone book or Entry from key assign or Personal emergency callor Partner menu item Confirm selection 139 Customizing your telephone Setting up VIP functions NY Scroll to the entry for the secretary telephone Confirm selection NIU Scroll to the Send to user menu item L Press the Modify softkey several times if necessary until the setting Announce amp Ackn is
80. g to one key with FILTER Press the FILTER function key Filtering for all internal and external calls for the allocated executive line is activated Filtering status is shown in the display If a function key has been defined on the 9650 9650C the LED also indicates the status The status display and LED remain active as long as filtering is active for at least one executive line The display also shows from which executive line gt calls are being diverted Other reception desks also active for filtering are indicated with When filtering is active a filtering call is signaled on all reception desk devices in the filtering group When the handset is lifted or the handsfree set switched on the connection is established to the device that accepted the call first One reception desk can be assigned a maximum of five executive lines in the filtering group A maximum of ten filtering group subscribers with status can be shown in the display Executive line Function key programming allows you to assign keys for filtering with INT and EXT If a function key has been defined on the 9650 9650C the LED also indicates the status C Press the INT or EXT function key Filtering to the allocated reception desks is activated deactivated for the corresponding call type Activation deactivation requires no further action by reception These function keys can be used to change the current filtering settings For example
81. ging call diversion remotely must be approved by your system administrator The service department will also tell you the source discrimination code and the secret PIN number In some cases you can only set up call diversion from certain pre set telephones You can obtain more information about this from your system administrator 55 Telephoning as usual Diverting calls Automatic call diversion By granting appropriate authorization the Service Department can allow users to activate call diversion at a certain time and then deactivate this call diversion at a later point in time Two destinations with different time slots can be programmed The Call diversion menu is expanded by the following extra menu items 56 Automatic 1 Automatic 2 Set automatic Your system administrator will grant you authorization Automatic call diversion can overwrite call diversion that was set up manually The status of the manual call diversion is indicated by an hourglass Once automatic call diversion has finished manual call diversion becomes active again A follow me that was activated before the automatic start time is not reactivated with the stop time e If call diversion with a time window that contains the current time is switched on then call diversion is activated immediately If call diversion with a time window that contains the current time is switched off then call diversion is deactivated immediately
82. he new call to menu item Confirm selection wa Enter the number you wish to consult You can maintain three connections at the same time 40 Telephoning as usual Making several connections Speaking to parties alternately If you want to speak with a call party e g 06975058 who has been put on hold Ne Scroll to the menu item with the rapidly flashing display key LED e g 06975058 Confirm selection The other party is now on hold Forwarding additional callers Someone calls you while you are on the phone e g from number 06975058 The call is shown on the display e g amp 06975058 and the display key or LED next to it flashes Answer the call You are connected to the second caller Your initial party is on hold NL Scroll to the new call to menu item Confirm selection Enter the number of the extension you want to connect the caller to in this example 1234 You can now announce the caller The first party is on hold Not Scrollto the Transfer to 06975058 menu item Confirm selection You are now connected again to the first party 41 Telephoning as usual Making several connections Three way conference You can set up a conference with a maximum of two callers If the multiple conference feature has not been enabled in your communication server you can always work with a three way conference f the multiple conference feature has been enabled then you can
83. his telephone with his personal number You can also log off by selecting the PUM user Chopin status message by pressing on followed by Log off softkey 133 Customizing your telephone Saving emergency numbers Saving emergency numbers You can save two emergency numbers which can be dialed even when your telephone is locked Press the MENU key M Scroll to the Settings menu item Confirm selection O Scroll to the Security menu item Confirm selection O v Scroll to the Set emergency numbers menu item Confirm selection O Scroll to the desired Emergency number Confirm the entry and then enter the name and phone number L Press the Assign softkey L Press the key to which you want to assign the emergency number You can ow see the function or number previously assigned to the key 2 L Confirm new key assignment by pressing the Save softkey Warning The emergency numbers must also be set up in your communication server otherwise they cannot be selected when the phone is locked f you press the function key to which the emergency number is assigned your telephone automatically switches to handsfree and dials the saved emergency number When using the central lock in your communication server the emergency numbers defined there apply 134 Customizing your telephone Setting up own name Setting up own name You can save your name
84. ic m menu One menu level One menu level lower lower Time zones Current time zones Settings Menu line xi ave ES in basic One menu level One menu level One menu level menu lower lower lower Settings gt Display Acoustics Second call Do not disturb Set acoustics Handset Loudspeaker Ringing tone Alerting tone Signal tone Headset Select ringer melody Headset Audio Handset Audio 190 Consulting the manual as required Menu overview Set contrast not 9640 9650 9650C Set brightness only 9620 9620L 9630 9640 Switch language Own name Request time partner Partial numbers Function list enabled Function keys enabled Keys gt Set destination keys Set function keys Set macro function Display key assignment Key beep Dial settings gt Anonymous calling DTMF duration DTMF switchover Direct dial Direct destination dial Direct digit dial Refer back with dest Headset Applications gt Part of hunt group partner Partner CC user function CSTA Answer Call Answer call CSTA Answer gt Call Handsfree Answer Call Headset Security gt Save data gt 191 Consulting the manual as required Menu overview Set emergency numbers Relocate telephone CTI application TAPI Other CTI
85. ided by blocking central data saving Carrying out immediate central data saving Press the MENU key f Scroll to the Settings menu item Confirm selection O Scrollto the Security menu item Confirm selection O Scrollto the Save data menu item Confirm selection O Scrollto the Save data centrally menu item Confirm selection das Enter your PIN The digits of the PIN are shown as asterisks in the display Confirm data save by pressing the Save softkey The message Saving your settings will appear for a time in the display Your data has now been saved 137 Customizing your telephone Saving personal data Blocking central data saving Press the MENU key GF v Scroll to the Settings menu item Confirm selection JO v Scroll to the Security menu item Confirm selection O v Scroll to the Save data menu item Confirm selection O v Scroll to the Access to save data centrally Blocked menu item Confirm selection L Press the Modify softkey The display switches to Access to save data centrally Free L Confirm the change by pressing the Save softkey Your data cannot now be saved from a central location f you want to deactivate central data saving then scroll to the Access to save data centrally free menu item and select blocked 138 Customizing your telephone Setting up VIP
86. ignaling can be changed by the system administrator 90 Telephoning with partners Calling a partner Calling a partner X Lift the handset Press the function key for the desired partner 91 Telephoning with partners Answering a call for a partner Answering a call for a partner A partner telephone rings and the corresponding display flashes C Press the Partner key and wait until the call reaches you X Lift the handset 92 Telephoning with partners Assigning partners to another key Assigning partners to another key Press the MENU key Gr Scroll to the Settings menu item Confirm selection 0 Scroll to the Applications Partner menu item Confirm selection O v Scroll to the Partners menu item Confirm selection O v Scroll to the Adapt my partners menu item Confirm selection O v To scroll to the Change partner position menu option Confirm selection O v Select the partner you want to assign to another key e g Liszt Confirm selection Press the partner or function key that you want to assign The previous key assignment is displayed Press the Save softkey The partner is now assigned to the new key 93 Telephoning with partners Hiding partner keys Hiding partner keys Press the MENU key Scrollto the Settings menu item Confirm selection O
87. imited for the filtering subscribers Name and partner beep can be programmed Which subscriber can activate filtering to which subscriber is also determined in the communication server It is possible to activate filtering for one executive line to several reception desks for example And one reception desk can activate filtering for several executive lines Subscribers can only program the filtering key in the function key menu when filtering has been initialized by the communication server Filtering keys that have already been programmed are shown first Function keys INT and EXT for internal calls and external calls to the executive phone FILTER on reception s phone On the 9650 9650C the functions can be assigned to function keys The respective status is then also shown with the LED The status is shown on the display for all subscribers of the filter groups The status differentiates according to e gt from this executive line e lt to this reception desk The filtering group is set up in the communication server Limited Partner menu Calls cannot be accepted within the filtering group One reception desk can be assigned to a maximum of five executive lines One executive line can be assigned to a maximum of 10 reception desks Up to 10 filtering subscribers can be shown in the display 110 Telephoning with partners Filtering Secretary Function key programming allows you to assign filterin
88. in the list Confirm selection The selected function is displayed A submenu also appears in many cases You can scroll through the submenu the same way as in the menu If you press the MENU key during a call or when the receiver has been lifted you can view information about the IP settings and also implement settings yourself Speed dial with display keys For 9630 50 telephones you can directly select the functions in the menu items by pressing a key O Press the display key The function that is displayed in the adjoining menu item is selected Scroll bar Not all menu entries can be displayed at the same time in very large menus In this case the scroll bar on the left edge of the display shows you where you are in the menu Canceling or exiting an action If you have made a mistake in an entry or a setting in the menu C Press the Cancel key to cancel the action Unsaved changes will be discarded Press the Back key to cancel the action You then move up one menu level or go to the idle display 19 Getting to know your telephone Basic rules of operation What does the idle display show Information line Second call on a Status messages fears emer sf dd The idle display shows A symbol indicating missed calls if applicable Name or phone number Day date time The active level of the function keys 965 9650C or softkeys 9620 9620L 40 Additional information
89. included in the call list only when the internal caller explicitly requests a callback Press the MENU key Scroll to the Settings menu item Confirm selection O Scrollto the Show call list menu item Confirm selection 1 Scroll to the desired entry e g Internal calls Confirm selection O v Select the desired setting for example No Confirm selection 172 Add on equipment Add on equipment Add on equipment Button module ssssssssssssesessesesee nennen eene nn renis is snae n nenne nne 173 xL EP 176 Setting the CTI applicatlOn 2 itin itcr a tr Fonte sea eR ta cen steeds edicts 178 173 Add on equipment Button module Button module The Avaya IP Deskphone SBM24 Button Module has over 24 display keys that show the assigned functions The display keys of the Button Module can be assigned to Partners Abbreviated dialing destinations Functions All keys and settings of the Button Module are treated by your phone just like the keys and settings set up on the phone AVAYA 1 Display keys 2 Display areas 174 Add on equipment Button module Display keys with partner function If you have assigned partners on your Button Module calls to partners will be displayed and you can answer these calls Display of partner statuses on the Button Module A A partner is being called Yo
90. ing contrast and brightness seem 150 Selecting the language for the display sse 151 Displaying the function list in the idle display ssesessesessss 152 Activating function keys in idle status only 9630 9640 153 Activating CSTA Answer Call Leaving a hunt group Logging in to automatic call distribution sssesen 156 Viewing modifying user data sssssssseeeeeeene emnes 157 POG o Vi AT E EEEE CE 157 Changing the PIN deed on 2 1 a a ei e cone ee Mating iore cedes 158 Deleting your PIN tnr retener MR 159 Contents Viewing changing IP settings ssen mme 160 Viewing your IP settings eei inei count sedcecnebccnesssnevsecceenenes 160 Send pirig E EEA E e d DNE TERR RR RERERRE PEE 161 Barring the telephone from access via the browser sseesseeesess 162 Registering a CTI application ssee m 163 Setting 802 1X registration data ssssssse 164 SAVING user data deret t ERE BR PE RUE Ne E ERE Sr Ran 166 Load user data era a eee e re AO Te ARR ETa 167 Recognition of partial numbers sssssssssssseseneeeee enne enne 168 Creating new partial number entries ssee 169 Editing partial number entries ssssssssssseeenneeeenn e 170 Deleting partial nu
91. ing up own name 135 Setting up partner names 87 Setting up the secretary telephone 140 144 Setting up VIP functions 139 Settings 24 190 Softkeys 20 202 Index Status 20 Switch 39 Switch off microphone 29 35 Switching between calls 41 Switching between parties 41 Switching dialing method 128 Switching to waiting subscribers 48 Symbols in the call log 62 T Telephone Barring browser access 162 Connectable to which systems 9 Connection 25 Customizing 112 Familiarization 8 Getting to know 17 Locking 82 83 Operating 25 Placement 11 Unlocking 83 Telephone systems for your telephone 9 Three way conference 42 Time zones 131 190 Tones for internal and external calls 186 Tones in the handset 186 Two way intercom system 139 U Unlocking 83 Upper case letters 22 User data load 167 Saving 166 Viewing modifying 157 User manual in other languages 11 User manual language versions 11 Using VIP functions 145 V Viewing audio data 65 VIP functions using 145 VIP ringing tone 113 203 2010 All rights reserved for Avaya Inc and Avaya GmbH amp Co KG 02 10 Integral Enterprise de es fr gb it nl AVAYA Avaya GmbH amp Co KG KleyerstraBe 94 D 60326 Frankfurt am Main Germany T 0 800 266 10 00 E 0 800 266 12 19 International T 49 69 7505 28 33 F 49 69 7505 5 28 33 infoservice avaya com avaya de
92. internal numbers Dialing specified emergency numbers f 134 Activating and deactivating call diversion Changing the PIN Personal Identification Number Press the MENU key f Scroll to the Lock menu item Confirm selection O Scroll to the Change PIN menu item Confirm selection m Enter the current PIN default setting 0000 see also below v Scroll to the New PIN menu item En Enter the new PIN NY Scroll to the Reenter PIN menu item is Enter the new PIN again to verify L Press the Save softkey If central locking is enabled in your communication server the default setting may also be 00000 if five digit or 000000 if six digit If you have any questions please contact your system administrator The lock PIN is identical to the PIN for logging on the IP telephone 82 Making calls with ease Locking the telephone The PIN may have four to six digits The first digit of the PIN may not be 0 or 1 The PIN must not be the same as your phone number If you forget the PIN contact your system administrator Locking the telephone Press the MENU key Au Scroll to the Lock menu item Confirm selection NN Scroll to the Lock menu item Confirm your selection You can only lock the phone if you have changed the default PIN Unlocking the telephone In the idle display Ss Scroll to the Telephone locked status
93. involve up to seven subscribers in a conference multiple conference f 45 Adding a conference participant to a call During a call pu Scroll to the Conference with menu item Confirm selection CN o number of second conference participant When you are connected with the participant you can immediately hold a three party conference f the third participant whom you are calling does not answer press the Drop key to switch back to the first party 42 Telephoning as usual Making several connections Adding a conference participant to a call via refer back During a call e g with 06975058 L Press the Refer back function key The other party is on hold CON COT number of second conference participant When you are connected to this participant you can initiate the conference NY Scroll to the Conference with 06975058 menu item Confirm your selection If the third participant whom you are calling does not answer press the Drop softkey to switch back to the first party You can also configure a Conference function key More details on configuring function keys can be found in the Chapter Assigning functions numbers to keys 7 114 A conference between a second caller and the first party is not possible Speaking with just one conference participant You wish to speak only with conference participant 06975058 for example Scrollto the 06975058 menu item Confirm selection
94. io data for every call entered there this is information about the voice quality during the call Press the keyCALL LOG S44 v Scroll to the desired entry e g 0069123456 Press the Details softkey L Press the Audiod softkey You will now see some parameters relating to voice quality during this connection 65 Making calls with ease Editing a redial list call log outgoing Editing a redial list call log outgoing The redial list can contain up to 30 entries Up to ten of these are reserved for the most recently dialed numbers The system administrator can however change the number of entries The remaining entries are generated by callback request Each callback request that you initiate is its own entry in the redial list You can dial the individual entries delete them or save them in the phone book just like all call log entries Open Redial list 66 L Press the Redial softkey You can access the redial list through the call log 763 Making calls with ease Editing a call list call log missed Editing a call list call log missed If you do not answer a call it is saved to the call list with its time and date The LED in the CALL LOG key then lights up In addition the top display line shows the symbol for missed calls and the number of missed calls You can display this list at any time and return calls to the subscribers entered in i
95. ion If data have been saved they will now be loaded By default this feature is not enabled If you have any questions please contact your system administrator 167 Customizing your telephone Recognition of partial numbers Recognition of partial numbers Up to 10 partial number and name allocations can be listed for displaying names for external calls with partial number recognition Partial number recognition is used for incoming calls and in all lists Press the MENU key Gr Scroll to the Settings menu item Confirm selection O Scroll to the Display Acoustics menu item Confirm selection O v Scroll to the Recogn partial nos menu item Confirm selection A list of partial numbers assigned to date opens You can create edit and delete entries as usual The local telephone number uses the number name translation first then the partial number list The first suitable partial number will be used for name translation Example 1st partial number 089 Munich 2nd partial number 0892245 Bank Incoming calls from 0892245889 results in a display ofMunich 168 Customizing your telephone Recognition of partial numbers Creating new partial number entries Press the MENU key f v Scroll to the Settings menu item Confirm selection O v Scroll to the Display Acoustics menu item Confirm selection O kd Scroll to the Recogn par
96. king several connections You can answer an additional call Second call f 126 during a call You can speak to several parties alternately and switch back and forth between them as you wish You can speak with two callers simultaneously conference Forwarding additional callers Now you want to forward the additional caller to number 1234 for example NY Scroll to the New call to menu item Confirm selection The first party is waiting Enter the number of the extension you want to connect your party to in this example 1234 When that extension answers you can announce the caller Press the Transfer softkey Confirm selection When the called extension answers you can also put the first caller through simply by hanging up If the called extension does not answer you can return to the first caller by pressing the Drop softkey 39 Telephoning as usual Making several connections Answering an additional call second call Someone calls you while you are on the phone e g from number 06975058 The call is shown on the display e g amp 06975058 and the display key or LED next to it flashes Answer the call You are connected to the second caller The first caller is on hold and cannot hear your other conversation If you want to end the existing call because you have a second call Press the Drop softkey Consultation during a call refer back During a call KK Scroll to t
97. lable for download 11 Familiarizing yourself with your telephone Important information Always dispose of old equipment correctly keep our environment tidy 12 Old electrical and electronic equipment marked with this symbol can contain substances hazardous to human beings and the environment Never dispose of these items together with unsorted municipal waste household waste In order to protect the environment public collection points have been set up to ensure the correct disposal of old electrical and electronic equipment marked with this symbol To reduce the risk of these substances being released into the environment and to reduce the burden on natural resources it is also possible to participate in Avaya s used equipment return system This System ensures the correct recycling of old equipment as well as the reuse of individual components Familiarizing yourself with your telephone Your Avaya IP telephone at a glance Your Avaya IP telephone at a glance 1 235 jone Active Ci gt Ey leve Lewis 30762 kj 855 15 ctive Call Steve Lewis 30762 22567 22399 22411 Sandy 3 x 22309 10 00am 7 10 06 Phone Active Ci 4 Rob M C RobM 24 19 18 n 20 Familiarizing yourself with your telephone Your Avaya IP telephone at a glance y
98. mber entries sssssssssssseeeeen nn 171 Customizing the call list eee 172 Add on equipment B tton MOGUIC ec 174 Display keys with partner function ssse m 175 Display keys as destination keys sssee em 175 Display keys as function keys ssssssssseeeneme emen 176 herr T R 177 Operating corded headsets sssssssssseeee emen 177 Operating cordless headsets sss 178 Setting the CTI application esee mem 179 Consulting the manual as required Function Keys getreten epe ter d ce de ee 181 Information in the idle display senm em 184 Ringing and handset tones sssssssssseeeeeee enn enemneen enne nnt 186 Tones for internal and external calls sse 186 Tones in the handset 5 Eee eee d deed a 186 Call melodies 1 02 ibe i Oe A aeons Ge dese 187 MenU OVelVIBW soiit ieten enean oed dede tnd eee epe eden dee 188 S DII e E 188 Appointments e tertio ree edn e dep ed o Vk oue 189 Charges eate et Ee Eee tese tede auo ie qtti eua 189 LOCK e 190 Pime ZONES D 190 SettiNgS E 190 Troubleshiooting 2 2 2 3 2 0 a lie petite Red eee de 193 os LT 195 Familiarizing yourself with your telephone Familiarizing yours
99. n 104 Telephoning with partners Extending a partner group Extending a partner group Press the MENU key Gr Scroll to the Settings menu item Confirm selection O Scroll to the Applications Partner menu item Confirm selection CQ v Scroll to the Partners menu item Confirm selection O v Scroll to the Adapt partner group size menu item Confirm selection JO v Scroll to the Expand partner group menu item wes Enter the phone number of the subscriber you want to add to your partner group C Press the key to which you want to assign the partner s number After inputting the partner s number you can also press the OK key The phone number of the partner will then be entered into the next free display field The phone numbers of the subscribers in the partner groups must be set up by your system administrator 105 Telephoning with partners Reducing a partner group Reducing a partner group Press the MENU key Scrollto the Settings menu item Confirm selection O Scroll to the Applications Partner menu item Confirm selection O Scroll to the Partners menu item Confirm selection O v Scroll to the Adapt partner group size menu item Confirm selection O v Scroll to the Reduce partner group menu item Confirm selection O v Scroll to the partner who you want to delete e g
100. n is switched on or off 119 Customizing your telephone Setting up macro functions Setting up macro functions You can assign multi step macro functions to your telephone s function keys not available in the 96209620L This means that you can for example activate and deactivate a fixed call diversion by pressing a single key If you assign a partner diversion to a function key you can activate a partner diversion or switch between two fixed diversion destinations by pressing a single key Setting up a macro call diversion and pick up Press the MENU key Gr Scroll to the Settings menu item Confirm selection O v Scroll to the Keys menu item Confirm selection O v Scroll to the Set macro function menu item Confirm selection O v Scroll to the macro function you want to assign to the key e g Call diversion 1 Confirm selection CON Gree the phone number to which you want to divert calls call diversion or from which you want to pick up calls on your telephone pick up L Press the Assign softkey L Press the key to which you want to assign the macro function You can now see the function or number previously assigned to the key L Confirm new key assignment by pressing the Save softkey 120 Customizing your telephone Setting up macro functions Partner diversion macro Press the MENU key f v Scroll to the Setti
101. ne ssssssssssssseeeeeenns Diverting calls if your line is busy sssssssssseeeenennmnn Diverting internal calls after a certain amount of time suseusssss Diverting external calls after a certain amount of time sssuususs Setting up and activating the double call destination ssssss Disabling call diversion sssssssssssseeneeeeeee enne nnns Changing call diversion remotely ssee e Automatic call diversion eseeenn emnes Answering calls elsewhere follow me ccccccececceceeeeeeeceeeeeeceneeeeeeeseneeeeeeeees Preparing follow me on your own telephone e Activating follow me at a different telephone sssssssese Deactivating follow me on your own telephone ssssseeeese Deactivating follow me at a different telephone ssssssssesss Making calls with ease Editing the call log roce a eren i aso Symbols in the call log Filtering call log displays Redial call list completed calls Dialing an entry from the calllog seme Contents Deleting an ent0ry iiiter inue 64 Deleting all entrles 2 RR aa erede aa pe aa ten etos deua 64 Adding an entry to the phone book seme 64 Viewing audio dala uie eain Ege tede de Re
102. ne as usual inside and outside of your system Internal Dial the desired extension number directly External Depending on the system first dial the external line code e g 0 You can call the last ten numbers dialed again redial 66 and select frequently used numbers using the destination keys You can have calls returned automatically within your telephone system when a busy line is free again You can also switch off phone number and charge displays You can cut in on another call within your system if you have something urgent to tell one of the subscribers Making a call within your system In the idle display sis Enter the desired number X Lift the handset Of course you can pick up the handset first and then dial the number However in this case you cannot correct an input error f you do not want the other person to hear what you are saying press the Mute function key The opposite party will be able to hear you again after you press this key again Making a call outside of your system In the idle display Enter external line code e g 0 Enter the desired number X Lift the handset 29 Telephoning as usual Making a call Making a call with a destination key C Press the destination key for the desired subscriber R Lift the handset Instructions for assigning a number to a destination key can be found in the chapter Assigning functions numbers to keys
103. ng the Save softkey The new setting is then saved This setting is also available for the headset 149 Customizing your telephone Audio contrast and language settings Setting contrast and brightness Press the MENU key GF v Scroll to the Settings menu item Confirm selection JO v Scroll to the Display Acoustics menu item Confirm selection O v Scroll to the Set contrast or Set brightness menu item Confirm selection d Increase or reduce contrast L Confirm the entry by pressing the Save softkey The new setting has been saved You can also change any setting by pressing the numeric key 1 8 of the desired setting by pressing the arrow keys s lor with the keys the 9640 and 9650C don t have a Contrast menu item Exception connected SBM24 module the Brightness menu has a DSS Modul 1 menu item 150 Customizing your telephone Audio contrast and language settings Selecting the language for the display Press the MENU key f v Scroll to the Settings menu item Confirm selection O v Scroll to the Display Acoustics menu item Confirm selection O kd Scroll to the Switch language menu item Confirm selection lt a Select the desired language for display texts for example English L Confirm the setting by pressing the Save softkey Your telephone will reset itself All display texts will
104. ngs menu item Confirm selection O v Scroll to the Keys menu item Confirm selection O kd Scroll to the Set macro function menu item Confirm selection O v Scroll to the macro function you want to assign to the key e g Partner diversion 1 Confirm selection Press the Assign softkey Scroll to the partner from whom you wish to divert calls e g from Verdi Confirm selection CQ Now you have select the partner to whom you want to divert calls e g from Verdi to Liszt Confirm selection NF Now you have to select whether you require another alternative call diversion destination e g from Verdi to Liszt or Frank or whether you only require one destination in this example rom Verdi to Liszt Confirm selection 121 Customizing your telephone Setting up macro functions L Press the key to which you want to assign the macro function You can now see the function or number previously assigned to the key L Confirm new key assignment by pressing the Save softkey f you have set up the partner diversion with two destinations then you can Switch between these two destinations by pressing a single key You can now only activate the partner diversion with two destinations using the menu Call up the basic Partner menu and select the menu item Partner diversion from to others in the Set delete partner diversion menu Then select the desir
105. ning with partners Telephoning with partners Telephoning with partners Setting up partner names niei citeriore citta keine kate enata oe earannan 87 Information about partners on the display see 89 Information about partners on function keys 9650 96500 sess 90 Ic hDEP cd e 91 Answering a Call for a partner sssseee eee 92 Assigning partners to another Key sssssseeeee emen 93 Hiding partner Keys ccccecececeeeeeceeeeceeeeaeeeeceseeaeeeeeeseaaeceeeesecaeeeeeeseceeeeeeseeaeaeees 94 Activating partner beep ssssssssssssseseseeeeenereen enne nennen nennen 95 Assigning partners on the Button Module sssee 97 x nureurlenmee E 98 Extending a partner group mrsiti nemen enm nennen 106 Reducing a partner group eite ttai pner remet te nude RR cene Renee dae 107 Restricting partner signaling sem 108 Assigning a line as the executive line see 109 Setting up a connection for partners sss 110 PINS TAN Chis ceed onset MEVS 111 Your system administrator can connect several telephones on your system to a partner group 9650 9650C max 16 partners 9630 9640 max 10 partners The display tells you what each partner is doing You can set your telephone to sound a short tone whenever
106. o the conference one after another The controller can also call a subscriber via refer back by selecting the Conference with line Once the subscriber answers the call he is automatically included in the conference If the controller receives calls during the multiple conference he can include these in conference by selecting Conference with once a connection has been established The controller can view the participants and their status in the list of all conference users He can disconnect subscribers from the multiple conference using the list of all conference users The controller cannot transfer calls during a multiple conference The controller cannot cut in on calls during a multiple conference Only the controller can see the participants of the multiple conference in the list of all conference users Only Conference is shown on the displays of passive participants 45 Telephoning as usual Making several connections List of all conference users The conference controller has a list of all conference users at his disposal in order to manage the multiple conference The list of all conference users appears automatically when the third conference participant is added to a conference The list of all conference users shows the number of conference participants and each participant s name number and status There are three values for the status No details the subscriber is participating in the conferen
107. o to Verdi On Press the Save softkey Partner diversion is now activated You can also activate diversion to a partner by scrolling to the Partner div from my phone menu item and then pressing the key of the partner to whom your calls are to be diverted Partner diversion is then activated immediately Diverting a call can be greatly simplified if you create a macro to set up a partner call diversion You will find a detailed description in the chapter Setting up a macro partner diversion 1121 98 Telephoning with partners Partner diversion Diverting partner calls to your telephone Press the MENU key Gr v Scroll to the Settings menu item Confirm selection CQ v Scroll to the Applications Partner menu item Confirm selection 3o T Scroll to the Partners menu item Confirm selection O v Scroll to the Set delete partner diversion menu item Confirm selection 3o M Scroll to the Partner div to my phone menu item Confirm selection CQ v Scroll to the partner from whom you want to divert calls to yourself e g from Verdi Off LJ Press the Modify softkey The display switches to from Verdi On L Press the Save softkey Partner diversion is now activated Partner diversion keys can also be set and deleted using the Call Diversion Menu Partner Diversion Operation using the Settings Applications Partners menu is described here
108. one of your partners receives a call partner beep You can also set up and if required delete several partner diversions just by pressing a few keys To do this the Deputy key function key must be set up 86 Telephoning with partners Setting up partner names Setting up partner names Press the MENU key Gr Scroll to the Settings menu item Confirm selection O Scroll to the Applications Partner menu item Confirm selection CQ Scrollto the Partners menu item Confirm selection O v Scroll to the Adapt my partners menu item Confirm selection O v Scroll to the Set partner name menu item Confirm selection a Scrollto the partner phone number to which you want to assign a name Confirm selection You can now allocate the relevant name to the selected number Two fields are available for this purpose In the Long name field you can enter up to seven letters If no partner call diversion is set up this text then appears in the display However if a call diversion to the partner or from the partner is set up then the text that appears in the display is what you have entered in the Short name field up to three letters C Press the Save softkey 87 Telephoning with partners Setting up partner names f nothing has been entered in the Short name field then the first three letters of the name entered in the Long name field appear when
109. onfirm the entry by pressing the Save softkey The new setting has been saved 176 Add on equipment Headset Headset You can use a headset if you want to use the telephone without using the handset Ask your system administrator which Avaya headsets you can use and how to connect them to your phone Operating corded headsets Calling someone i Enter the desired number Press the HEADSET function key LED lights up When the called party answers you can talk with them through your headset Answering calls If you receive a call Press the HEADSET key You are now speaking to the other party via the headset Continuing a call through the headset with the handset picked up During a call Press the HEADSET function key LED lights up Y 4 Replace the handset You are now speaking to the other party via the headset Continuing a headset call using the handset During a call with the headset X 7 Lift the handset Press the HEADSET key LED off Ending a call During a call with the headset Press the HEADSET key LED off 177 Add on equipment Headset Operating cordless headsets Operating a cordless headset is different from operating a corded one Instead of pressing HEADSET on the telephone you have to press the Talk button on the headset itself Do not press the HEADSET key on the telephone Otherwise you will not be answer or end calls as usual Second calls are not signaled in
110. ophone are on LED off Speaker and handsfree microphone are off Hearing the caller through the speaker monitoring While calling with the handset lifted 1 Press the SPEAKER function key LED lights up You are now in monitoring mode and can hear the other party out loud in the room The desired speaker volume can be set using the and L keys You can Switch to handsfree mode LED flashes by pressing SPEAKER again Pressing the key again deactivates the handsfree microphone and the speaker LED off You can continue the conversation using the handset Making a call with the handset on hook handsfree Enter the desired number t Press the SPEAKER key LED flashes When the desired party answers you can hear them out loud and you can also talk to them with the handset on hook To end the call press the SPEAKER function key again 37 Telephoning as usual Making calls without the handset Continuing a call handsfree with the handset off hook During a call 1 Press the SPEAKER key twice LED flashes x 4 Replace the handset You can hear the other person out loud and you can also talk to them with the handset on hook Handsfree continuing the call with the handset During a handsfree call X Lift handset LED off Handsfree ending the call During a handsfree call t Press the SPEAKER key LED flashes 38 Telephoning as usual Making several connections Ma
111. option of setting up a call diversion after a certain amount of time In this case you can set your telephone so that internal or external calls are only forwarded to the set destination after three rings for example You can therefore decide whether to answer the call or not In the call diversion menu you can also set up your telephone so that it and another telephone both ring at the same time when there is a call double call If voicemail is connected to your communication server you can have your calls diverted there Callers can then leave messages for you as if they were speaking to an answering machine Diverting a call can be greatly simplified by creating a macro 7120 You can then enable or disable this call diversion by pressing a single key Call diversion keys can also be configured through the Call diversion menu Diverting all calls for your telephone C Press the softkey Call div or e the key CALL DIVERSION 9630 9640 E Scroll to the to menu item 2 2 m 2 Enter the number to which you want to divert the calls e g to 1234 Confirm selection Call diversion is now activated Ca11 div to 1234 appears in the display and the call diversion key lights up 52 Telephoning as usual Diverting calls Diverting calls if your line is busy C Press the softkey Call div or e the key CALL DIVERSION 9630 9640 per d Scroll to the on busy menu item Enter the internal numb
112. ou want to assign to the key e g Charges Confirm selection 68 Making calls with ease Function list NY v Scroll to the Add to function list menu item Add the selected function Entering a function in the function list Press the MENU key Gr Scroll to the Settings menu item Confirm selection O v Scroll to the Keys menu item Confirm selection O v Scroll to the Set destination keys menu item Confirm selection ZO Scroll to the Edit destination menu item Confirm selection L Press the destination key that you wish to add to your function list v Scroll to the Add to function list menu item Confirm selection 69 Making calls with ease Function list Deleting functions or destinations from the function list d Open the function list by pressing the right arrow and left arrow SS v Scroll to the function or destination that you wish to delete Press the Delete softkey You are prompted Press the Delete softkey again 70 Making calls with ease Using the phone book Using the phone book Your telephone has a personal phone book In it you can store up to 267 phone numbers with their associated names which will only be available on your telephone You can then dial these numbers quickly and easily You can modify the individual phone book entries yourself If you have authorization to access
113. play fields of a Button Module Press the MENU key Scrollto the Settings menu item Confirm selection O v Scroll to the Applications Partner menu item Confirm selection E9 v Scroll to the Partners menu item Confirm selection O Scrollto the Adapt my partners menu item Confirm selection O Scroll to the Assign partner to DSS module menu item The partners are transferred to the display fields of the Button Module in their current order The previous key assignments on the button are overwritten Using the Assign partner to telephone menu item you can transfer the partners back to the telephone All old key assignments of the Button Module are re established The Button Module is not supplied as standard with your telephone 97 Telephoning with partners Partner diversion Partner diversion Diverting calls to a partner Press the MENU key J gt v Scroll to the Settings menu item Confirm selection gO v Scroll to the Applications Partner menu item Confirm selection O Scroll to the Partners menu item Confirm selection O v Scroll to the Set delete partner diversion menu item Confirm selection JO Scrollto the Partn div from my phone menu item Confirm selection CQ v Scroll to the partner to whom you want to divert calls e g to Verdi Off C Press the Modify softkey The display switches t
114. posing of old equipment correctly 12 Diverting calls 52 Diverting partners 98 Do not disturb 113 Double call 95 DTMF post dialing number 128 197 Index E Editing entries in the phone book 72 Enter name 22 Enter phone number 26 Entering text 22 Entering your own phone number and PIN 26 Executive line 111 Executive phone Setting up 139 142 Using as a two way intercom system to the secretary 139 External 29 External calls Delayed call diversion 53 External line code 29 F Filtering 110 Follow me Activating at a different telephone 59 Deactivating at a different telephone 60 Deactivating on your own telephone 59 Preparing on your own telephone 59 Forward 39 Forwarding callers 39 Function keys 21 90 181 Information in the idle display 153 Setting up 120 121 with LED 119 Function list 68 Idle display 152 Functions 181 Assigning to keys 114 In several levels 21 Selecting in the menu 19 G Gatekeeper 25 Entering manually 25 None found on autom Search run 25 Search 25 Selecting 27 Selecting when logging in 27 198 Index H Handset Making calls without 37 Handsfree 37 177 Continuing the call with the handset 38 Ending a call 38 With the handset off hook 38 177 Handsfree Answer Back 146 Headset 177 Calling someone 177 Cordless 178 Hiding partner keys 94 Hunt group 155 Leaving 155 Idle display 20 Displays 20 Information about partners on display keys 89 Information about partners on function ke
115. problems should occur during operation please initially contact your specialist dealer or your system administrator The complete declaration of conformity can be requested at the following Internet address www avaya de gcm emea de includedcontent conformity htm or look for declaration of conformity in the index CE License information License By USING OR INSTALLING THE PRODUCT the end user accepts the GENERAL LICENSE TERMS AND CONDITIONS which can be accessed ON THE AVAYA WEBSITE AT support avaya com Licenselnfo GENERAL LICENSE TERMS AND CONDITIONS If you do not wish to comply with these license terms and conditions you can return the product within ten 10 days after receipt for a refund of the purchase price THE FOLLOWING LICENSE TERMS AND CONDITIONS REGARDING THE PRODUCT APPLY IN ADDITION TO THE GENERAL TERMS AND CONDITIONS Familiarizing yourself with your telephone Important information Avaya is granting the end user a license within the scope of the license types described below The permitted number of licenses and activity units for which the license is being granted is one 1 unless a different number of licenses or activity units is stipulated in the documentation or in other materials available to the end user Assigned computer means one single autonomous computer A server is an assigned computer that acts as a central computer for a software application which can be accessed from several compu
116. r you can simply press the key assigned to that partner Extended partner diversion If they have the appropriate authorization subscribers of a partner group can set up a call diversion to any number for every subscriber in the partner group This means that call diversion can be activated to a partner s mobile or home number Press the MENU key f Scrollto the Settings menu item Confirm selection O v Scroll to the Applications Partner menu item Confirm selection O v Scroll to the Partners menu item Confirm selection O v Scroll to the Set delete partner diversion menu item Confirm selection O v Scroll to the CFF partner diversion key 1 5 Confirm selection 101 Telephoning with partners Partner diversion L Press the Entry softkey ES Scroll to the partner being diverted Confirm selection T Now enter the number Confirm selection The function key is allocated Authorization for extended partner diversion is locked by default A maximum of five status displays for extended partner diversion can be shown in the display Partner names are replaced by the number in extended partner diversion You can program a macro f 123 to a function key in order to set a certain partner diversion faster In the 9650 9650C the LED of the function key shows the current status 102 Telephoning with partners Partner diversion S
117. rk access If this is the case the terminal is not functional other devices also experience malfunctions This message will continue to be displayed as long as the conflict exists Your system administrator must resolve the error in the network 194 Index Numerics 802 1X registration data 164 A Acoustic signal 113 Activating CSTA Answer Call 154 Activating partner beep 95 Adding a participant via refer back 47 Additional call 40 41 Additional functions 1 1 Add on equipment 173 Announcements from the executive telephone 142 Appointment 79 Appointment message 80 Deactivating 81 Deleting 81 Menu 189 New entry 79 Viewing 80 Assigning a line as the executive line 108 Assigning numbers to keys 114 Automatic callback 30 Automatic connection 146 Automatic locking 84 Automatic redial 32 B Basic rules of operation 19 Being called 35 Block 82 Blocking central data saving 138 Brightness display 150 Busy 30 32 C Call diversion 52 188 Automatic 56 Deactivating 54 Deactivating to voicemail 76 Remotely 55 With automatic activating 58 195 Index Call list 67 Adapting 172 Dialing an entry 66 Editing 67 Calllog 62 Delete all entries 64 Deleting an entry 64 Dialing an entry 63 Editing 62 Call melodies 187 Call number ID 18 Disabling 32 Callback 30 Callback request 31 Delete 31 Calling anonymously 125 Calling outside your telephone system 29 Calling within your telephone system 29 Calls Answering
118. ry until the setting with announc is displayed L Confirm the setting by pressing the Save softkey f you select on instead of with announocm only the VIP ring tone will be heard on the secretary phone when the secretary phone is called by the executive phone For this it will also be necessary to make several more settings f 144 for the secretary phone 143 Customizing your telephone Setting up VIP functions Setting up the secretary telephone Press the MENU key CB Scroll to the Settings menu item Confirm selection JO Scroll to the VIP menu item Confirm selection wee Enter the current PIN Confirm input Scroll to the Receive VIP functions menu item C Press the Modify softkey several times if necessary until the desired setting is displayed All callers if you want VIP functions to be possible with all subscribers Authorized if you want VIP functions to only be available to subscribers you specify or have already specified in the Set VIP partner menu Scrollto the Set VIP partner menu item Confirm selection gO Scroll to the Entry from phone book or Entry from key assign or Personal emergency callor Partner menu item Confirm selection Zo Scroll to the entry for the executive telephone Confirm selection O Scrollto the Receive from user menu item 144 Customizing your telephone Setting up VIP functions
119. s menu item Confirm selection O Scroll to the Display Acoustics menu item Confirm selection O Scroll to the Second call Off menu item L Press the Modify softkey The setting switches to Second call On L Press the Save softkey The new setting has been saved Second call appears in the status display f you assign the function to a function key you can enable and disable it with one push of a button 126 Customizing your telephone Deactivating direct dialing Deactivating direct dialing By default dialing will be started immediately a destination or numeric key is pressed However this feature can be disabled Press the MENU key Scrollto the Settings menu item Confirm selection J9 Scroll to the Dial settings menu item Confirm selection O Scrollto the Direct dial menu item L Press the Select softkey Select the menu item that you wish to change e g Direct digit dial Change setting Press the Save softkey The new setting has been saved f you want to reactivate direct dialing for destinations then scroll to the Direct dest dial Off menu item and select On 127 Customizing your telephone Deactivating Automatic tone dialing DTMF Deactivating Automatic tone dialing DTMF Your telephone is set at factory so that all post dialed numeric keys are sent as tones during a connection For example you can list
120. sssssseenmeneeen nene 75 Listening to voice messages ssssssssssssssssseeeeeere eene nnns 75 Deactivating call diversion to voicemail sm 76 Deleting a message nier e tone etie tei qute te naaie aa araa 76 Deleting all messages 3 atte mme 76 Viewing charges e Eie ER ite E eie Feel i dei etes 77 Viewing the charge display 0 cccceeceececeeeeeeeeeeeeeeeaeeeeeeeeeceeeeeeeeenaeeeeseteeaeees 77 Deleting call charges 1 ia ed oi eene ete eed eene e a 77 Switching the charge display to units ccececeeceeeeeecee eects eeeeeeeeeeeeteneeeeeetees 78 Recording charges for private calls and projects cccesceeeeeeeecteeeeeeeeeeees 78 Set reminders appointments seen emm enne 79 Entering a new appointment sssseeeee em emen 79 Viewing appointments essem nennen nnnm 80 Appointment message fees ces e e E etes on beeline 80 Deactivating appointments sssseseseeee emm eene 81 Deleting appointments ssssssssssssssseseeeeeee nennen entente nens 81 Locking the telephone ssssssssssssssseseeeenneneree nennen nennen tete nn tentent 82 Contents Changing the PIN Personal Identification Number sss 82 Locking the telephone ninsi ineen eeii nene etel oeste te d ten 83 Unlocking the telephone seem eene nnns 83 Automatic lo
121. status message Line busy appears in the display of the partner telephone The partner can continue to telephone as usual You can now set up a connection for this partner f 109 Calls for the partner come to you 108 Telephoning with partners Setting up a connection for partners Setting up a connection for partners You have assigned a line 7 108 for a partner telephone executive and you want to set up a connection for this partner sa Enter the desired phone number X Lift the handset If the other party answers NY Scroll to the new call to menu item Confirm selection Press the partner key 4 Replace the handset The partner is now connected to the other party Your own telephone is now free again The partner call diversion is lifted f you have lifted the receiver and replace it immediately the line is enabled unless you have started Automatic redial 109 Telephoning with partners Filtering Filtering Filtering is the targeted establishment of a partner diversion for internal and or external calls Filtering is an executive secretary function When filtering is active incoming calls to the executive line are first signaled to the reception s devices The call can be accepted here and then put through to the executive Filtering and filtering groups are set up in your communication server Subscribers cannot change the filtering group This is why the Partner menu is l
122. t The list contains the 30 most recent entries You can dial the individual entries delete them or save them in the phone book just like all call log entries The LED in the CALL LOG key remains lit Until you have viewed the details of each new call list entry or You have called back all the new entries from the call list or If calls with a request for callback are on the list If you want to return a call to a caller from the call list and a connection is made the entry in the call list will be deleted automatically Open call list You can access the call list through the call log 763 67 Making calls with ease Function list Function list The function list contains all functions and destinations that you can reach with a push of a button Here you can save all functions and destinations that you use frequently A maximum of two entries are possible You can also configure the phone to display the function list when the phone is idle 7 152 Switching between the function list and the telephone status standard display In idle state b Press right arrow and left arrow Entering a function in the function list Press the MENU key gr v Scroll to the Settings menu item Confirm selection O v Scroll to the Keys menu item Confirm selection O v Scroll to the Set function keys menu item Confirm selection g9 v Scroll to the function y
123. t a different gatekeeper other than the default gatekeeper from the list HOLD Hold You can put a call on hold for the time being in order to be able for example to speak to another caller first mcm Pick up You can use this to pick up calls from another telephone whose number is shown in the display Enter the relevant number and press the Pick up key If you have activated Direct dial you also have to press this key before pressing the first numeric key When another telephone receives a call pick up f 36 INT Internal Filtering internal calls CONF Conference Speak to two callers simultaneously Oo Setting contrast Set the contrast according to the prevailing lighting conditions where you are Set contrast f 150 ASA Partner You can divert calls to other partners deactivate diversions have calls for a partner signaled on your telephone and change the partner display Telephoning with partners f 86 RECALL Callback You can have calls returned automatically within your telephone system when a busy line is free again A Callback request Calls with callback request 182 Consulting the manual as required Function keys Display Local phone number display Deactivate displaying the other party s phone number on your display during a call The phone number is not entered in the call log or in the redial list Say Call diversion You can divert calls to other telephones
124. ter Key 1 2 3 4 5 6 7 8 9 10 11 1 1 i 2 A B C 2 A C a b C 2 i 3 D E F 3 d e f 3 4 G H 4 G i Y g h i 4 j i 7 i i 5 J K L 5 j k 5 6 M N O 6 m n o 8 7 P Q R S 7 S f p q r S 7 S B 8 T U V 8 t u V 8 9 Ww X Y Z 9 w x y Z 9 0 Empty 0 amp 96 s i lt gt Upper lower Example You want to enter the name Bohm Press number key 2 twice B Press number key 6 six times 6 Press number key 4 twice h Press number key 6 once m 22 Getting to know your telephone Basic rules of operation General key controls Deleting characters with the Back softkey If the cursor is to the right of the text entered the Bksp key has a backspace function the characters entered are deleted from right to left e If the cursor is in the middle of the text characters are entered in front of the cursor position n phone book entries the first letter of a word is automatically capitalized You can use the key to switch between upper and lower case within a word 23 Getting to know your telephone telephoning made easy telephoning made easy You can configure the following settings immediately or during your first telephone calls Adjust the volume f 147 of the
125. ters Software signifies computer programs in machine readable format object code for which an original license exists on the part of and that are utilized by the end user either as autonomous products or in the form of a pre installation in the hardware Hardware signifies standard hardware products that were originally sold by Avaya and are utilized by the end user License type s A license assigned to a system systems DS The end user may only install and use the software on an assigned computer unless a different number of allocated computers is stipulated in the documentation or in other materials available to the end user Avaya is authorized to require identification of the assigned computer s by means of indication of the type the serial number the key for the feature the location or other specific description and is also authorized to require that the end user provides these by means of electronic media that were specially designed by Avaya for this purpose Third party components Certain software programs or parts thereof that are contained in the product can contain software that was sold as a result of third party agreements third party components These agreements can contain provisions that expand or limit the rights of use of certain parts of this product third party provisions For information regarding the identification of third party components or provisions that are applicable to third parties visit the Ava
126. the headset The ringing tone on the telephone may not be set to Off Otherwise calls will not be signaled in your headset When Automatic line seizure has been set IntelliStand You immediately dial when you lift the headset from the cradle Replace the headset in the cradle to automatically disconnect the call Additional information f r SAVITM OFFICE cordless headset This headset can be operated via the headset itself or on the phone There is no restriction similar to the one described above 178 Add on equipment Setting the CTI application Setting the CTI application The TAPI CTI application is set on your telephone as a default Therefore when you want to operate a TAPI application e g Avaya Com4Tel you do not need to change any other settings However if another CTI application has been connected you must proceed as follows j Press the MENU key MA Scrollto the Settings menu item Confirm selection b Scrollto the CTI application TAPI menu item L Press the Modify softkey several times if required until the setting changes to CTI application Other CTI L Press the Save softkey You now need to use the CTI setup menu item to carry out additional settings for this CTI application e g protocol type or dialing method Instructions on logging on a CTI application can be found in the section entitled Registering a CTI application f 163 179 Consul
127. the softkey Call div or e the key CALL DIVERSION 9630 9640 NY Select active call diversion indicated by On for example to 1234 On Confirm selection Call diversion is now deactivated You can also select the active call diversion in the display and then deactivate it as described above 54 Telephoning as usual Diverting calls Changing call diversion remotely You can call your communication server from outside to set up or change call diversion for your telephone or for other telephones This is possible from any telephone with DTMF suffix dialing Select the subscriber whose call diversion is to be changed O 9 Dial the phone number of your communication server e g 069 7505 from the external telephone Enter the source discrimination code for your system e g 89 You will hear a dial tone as confirmation O O Enter the phone number of the subscriber for which you want to change the call diversion e g 6055 Enter your secret PIN number e g 1234 Now you can set up change or deactivate call diversion Setting up or changing call diversion 9 Enter codes for Activate follow me e g star key 14 O Enter the system s external line code and the phone number to which you want to divert calls e g 00897543 As confirmation an acknowledgement tone sounds after a short time Deactivating call diversion Enter the code for Deactivate follow me e g pound key 14 Chan
128. tial nos menu item Confirm selection A list of partial numbers assigned to date opens NY Scroll to the Create new entry menu item Confirm selection Enter the number and name C Press the Save softkey 169 Customizing your telephone Recognition of partial numbers Editing partial number entries Press the MENU key h v Scroll to the Settings menu item Confirm selection JO v Scroll to the Display Acoustics menu item Confirm selection O v Scroll to the Recogn partial nos menu item Confirm selection J9 v Select a list entry Confirm selection You can change the number and name in the individual view Press the Save softkey 170 Customizing your telephone Recognition of partial numbers Deleting partial number entries Press the MENU key f v Scroll to the Settings menu item Confirm selection O v Scroll to the Display Acoustics menu item Confirm selection O kd Scroll to the Recogn partial nos menu item Confirm selection O v Select a list entry Press the Delete softkey 171 Customizing your telephone Customizing the call list Customizing the call list If users have been granted appropriate authorization by the system administrator they can change call list entries to some extent For example remove internal calls from the call list An entry is
129. ting by pressing the Save softkey 141 Customizing your telephone Setting up VIP functions Announcements from the executive telephone If the user has been granted authorization by the system administrator he can program an Announcement function key As a result VIP announcements with reply can be made significantly faster Press the function key and then enter the dial digits using the digit or destination keys If the called subscriber has activated Receive VIP functions the call results in Announcement with reply A call window opens for both the person called and the person being called Setting up the executive telephone Press the MENU key Scrollto the Settings menu item Confirm selection To Scroll to the VIP menu item Confirm selection we Enter the current PIN Confirm input Scroll to the Send VIP functions menu item C Press the Modify softkey several times if necessary until the setting Authorized is displayed NY Scroll to the Set VIP partner menu item Confirm selection NY Scroll to the Entry from phone book or Entry from key assign or Personal emergency call or Partner menu item Confirm selection 142 Customizing your telephone Setting up VIP functions NN Scroll to the entry for the secretary telephone Confirm selection h d Scrollto the Send to user menu item Press the Modify softkey several times if necessa
130. ting the manual as required Consulting the manual as required Consulting the manual as required heilen m W 180 Information in the idle display semm em 183 Ringing and handset tones 2 cccsseccsesecseeessseesctersenceessencessoeeeesassseeaeeaseesoestinets 185 NUcaEe Tus 187 TROUDIGSMOOUNG Es 192 180 Consulting the manual as required Function keys Function keys Look it up if you do not know what a function name such as code dialing means This alphabetical list contains the functions that can be assigned to the programmable function keys or the display keys ANONYMOUS Anonymous calling You can determine that your phone number is not shown to the other party TRAP Trap a call Register the number of an undesired caller in the system E 4 Deactivating the ring tone Set the ring tone to off You will hear a single alert tone when being called Do not disturb 7 113 OFF Cut in If you want to speak to someone while he is still on a call you can cut into the call This function must be enabled in the communication server OFF Log out user PUM This function key is used for logging out if you have logged onto another telephone in your system In order to be able to use this function it must be enabled in the communication server ON Log in user PUM If this function has been enabled in the communication server
131. tion 4 Replace the handset Dialing is repeated up to nine times at intervals of 30 seconds If you press any key or lift the handset automatic redial will stop Automatic redial is stopped if you press any key or pick up the handset to perform some operation After you have performed this operation you will be asked whether you want automatic redialing to resume Automatic redialing is canceled when a call is accepted No prompt will follow Deactivating phone number and charge display During a call Press the Display softkey Your caller s name and number will no longer be displayed The number is not saved in the redial or in the call log The charge display is deactivated However the charges continue to be counted internally Reactivating phone number and charge display Press the Display softkey again 32 Telephoning as usual Making a call Cutting in on another call You want to speak to a party whose line is busy NY v Scroll to the Cut in menu item Confirm selection All subscribers hear a cut in tone You are now included in the conversation and can give the subscribers your message Cutting in is only possible within your system and must be programmed for your telephone and the other telephone concerned If you require this option contact your system administrator Ending cut in NY Scroll to the End cut in menu item Confirm selection You can also r
132. to have it shown on the display Press the MENU key v Scroll to the Settings menu item on Confirm selection v Scroll to the Display Acoustics menu item Confirm selection CQ v Scroll to the Set own name menu item Press the Select softkey and enter or change your name L Confirm the change by pressing the Save softkey The new setting has been saved 135 Customizing your telephone Relocating with the telephone Relocating with the telephone If you move to a different location in the same telephone system you can log on with your previous phone number and previous PIN in order to access your personal settings and phone book there Before relocating Before relocating you need to log out 7157 Your personal settings and your phone book will then be saved and no longer be available at that telephone After relocating To be able to access your personal settings and phone book again you will need to log on f 26 with your own number and PIN 136 Customizing your telephone Saving personal data Saving personal data You can save your personal phone settings centrally in your communication server as a backup when this feature has been enabled by your system administrator In the communication server your data is protected with a password Your system administrator can save or copy your personal telephone data from a central location This can be avo
133. to log on to any telephone within your system You can then be reached on this telephone with your phone number and the charging units incurred will be allocated to your phone number This function is protected by a PIN In order to be able to use the function it must be enabled in the communication server and two function keys must have the functions Log on and Log off assigned to them The PIN is identical to your locking PIN If you want to use PUM the PIN must be exactly 6 digits long Logging on to the telephone L Press the Log on user function key or the IN display key depending on whether you have assigned the function to a function or display key sa Enter your personal phone number NY Scroll to the Code menu item iss Enter your PIN The digits of the PIN are shown as asterisks in the display L Press the Log on softkey A status message appears in the display You are now logged in to this telephone and you can use it exactly like your own line 132 Customizing your telephone Private User Mobility Logging out from the telephone C Press the Log out user function key or the OUT display key depending on whether you assigned the function to a function key or a display key You are now logged out of this telephone Your personal settings call log call list redial call diversion callbacks entered are cleared You are logged off automatically if another subscriber logs on to t
134. u answered the call Handset on hook silence Answering a call The Button Module displays a call for your partner R Lift the handset O Press the display key When you press the flashing display key without lifting the handset you answer the call in handsfree mode Display keys as destination keys If your system administrator has enabled call numbers on your Button Modules you can use the display keys as destination keys X Lift the handset O Press the display key When you press the display key without lifting the handset you call the destination in handsfree mode You can also configure the destination keys if this function has been enabled for you 7115 175 Add on equipment Button module Display keys as function keys The display keys of your Button Module can be assigned with functions e g call diversion pick up or automatic callback You can then used them as you use the function keys and softkeys of your telephone You can assign functions to the Button Module s display keys yourself 7 114 Setting display contrast and brightness Press the MENU key Scrollto the Settings menu item Confirm selection O Scrollto the Display Acoustics menu item Confirm selection g2 Scrollto the Brightness or Contrast menu item Confirm selection CQ Scroll to the DSS Module menu item T L J Increase or decrease the brightness L C
135. ya website at support avaya com ThirdPartyLicense 10 Familiarizing yourself with your telephone Important information Tips on phone location Place the telephone on a non slip surface especially if the furniture is new or has recently been cleaned or polished Varnishes or cleaning agents may contain substances which soften the base parts of your telephone and softened bases can leave undesirable marks on furniture Avaya cannot assume liability for damage of this kind Repairs The equipment may only be opened or repaired by a qualified technician Do not open the telephone yourself Doing so could damage the unit and cause it to malfunction Notes on description of the operating steps All the procedures described in this user manual assume a standard assignment of the function keys If you reassign function keys please bear in mind that this may change the operating procedures Additional functions Functions marked by an asterisk are not supplied as standard with your telephone Other functions may be blocked or depending on the system software unavailable If you wish to use one of these functions please contact your system administrator User manual in other languages Would you prefer to read these operating instructions in a different language Go to the Avaya support page at support avaya com where you can access our document database Look there to find out whether the language version you want is avai
136. ys 90 Information in the idle display 184 Internal 29 IP address conflict 25 IP settings 160 Viewing 160 K Keys 15 29 90 At a glance 15 L LED display 90 Letters 22 Levels 21 License 9 List of all conference users 46 Listening to a caller out loud monitoring 37 Listening to voice messages 75 Location Tips 11 Lock 82 190 Lock at 85 Locking 83 Log in 132 199 Index Log out 133 Log out user 157 Logging in 25 132 Logging in to automatic call distribution 156 Logging on to the telephone 132 Logging out from the telephone 133 Lower case letters 22 Macro Call diversion and pick up 120 Coming going 124 Extended partner diversion 123 Partner diversion 121 Setting up 120 Main phone book Dialing an entry 73 Saving an entry in the local phone book 74 Making calls As usual 28 Easily 24 Remotely via the system 34 With ease 61 With partners 86 Making several connections 39 Menu 19 188 Message 75 Messages Delete 76 Deleting all 76 Listening to 75 Monitoring 37 Multiple conference 45 47 Controller 45 Ending 50 Passive participants 45 Transferring 49 Mute 29 35 N Notes Operating steps 11 Troubleshooting 193 Number saving in a different location 63 64 76 200 Index O Open Source 9 Overview 13 15 29 P Partial numbers Deleting an entry 171 Editing entries 170 New entry 169 Partner 86 Assigning to another key 93 Assigning to Button Module 97 Calling 91 Diverting 99 100
137. zing your telephone Logging in to automatic call distribution Logging in to automatic call distribution Your system administrator must provide your telephone with a personal number max 5 digits and a personal password 6 digits for call center functions You have to log on using the phone number and password Press the MENU key v Scroll to the Settings menu item Confirm selection O v Scroll to the Applications menu item Confirm selection J gt Scrollto the CC user function menu item Confirm selection s Enter your personal phone number maximum 5 digits Scroll to the Password menu item p Enter your personal six digit password Log in using the Login softkey To log off confirm with OK when you see the status message User xxx and then select Log out 156 Customizing your telephone Viewing modifying user data Viewing modifying user data The number you have set up is displayed in the User administration menu You can also log out of the telephone change your PIN or delete it completely Log out user Press the MENU key Scroll to the Settings menu item Confirm selection O Scroll to the User administration menu item Confirm selection Confirm the displayed number SONO Scroll to the Log out user menu item Confirm selection ues Enter the current PIN Confirm selection Next the message Log out

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