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Administration Guide

1. 3 2 3 4 5 6 7 8 9 0 a Admin Menu Table The following table lists the Admin menu items The default settings have an prior to the option Detailed descriptions of each option appear below the table ne level 5t level Phone Config Language Telephony Protocol _PTT Emerg Button English Francais _ Deutsch Espa ol Italiano Type 033 Type 056 Emergency Dial Push to talk Emergency _ Enable Disable Emergency Number PTT _ Enable Disable Allowed Channels Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide Enter Number _ Enter Name Channel 1 Channel 2 Channel 24 June 2012 39 Time Zone Daylight Savings Protected Spd dial _ DST Auto USA _ DST Auto AUS _ DST Auto EURO Enter Number Password Enable Disable If Password is enabled 1 level 2 4 level 3 level 4 level Name Channels Priority Channel DST No Adjust Enter Name Change Password Phone Group _ SIP Registration l Clear SIP Regist Enable OAI Disable OAI Location Service IP Addresses Enable RTLS Disable RTLS Transmit Interval TTT ELP Port Use DHCP for each option _ Username Password 15 seconds 30 seconds 1 minute 5 minutes 10 minutes Enter IP Enter Port
2. Configure Each Avaya 3641 3645 IP Wireless Handset Handset Administration Tool Connect Password Error info Firmware Settings Server Certificate PAC Version PAC File C ayeats Centificates eapuser pac v vaa mm Handset E Read Wie Provision Error CJ If anonymous in band PAC provisioning is enabled on the RADIUS server then it is not necessary to download PAC files through HAT The phone will automatically re acquire credentials from the RADIUS server over the air Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide June 2012 59 Admin menu default table When you select the Restore Defaults option administrative parameters are reset to their factory defaults as shown in the table below The Telephony Protocol setting will not change User parameters will be reset per the user defined preferences default settings table See in Chapter 9 section User Defined Preferences Default settings tables Phone Config Network Config IP Addresses WLAN Settings Language Allowed Channels Name Channels Disabled GMT ae none set Time Zone Daylight Saving Protected Speed dial Password Change Password Phone Group SIP Registration n a _ Disabled Clear Regist OAI Location Service Transmit Interval Location Server IP SSID 60 Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide English Di
3. AVAYA Avaya 3641 3645 6120 6140 IP Wireless Handset with Session Initiation Protocol SIP Administration Guide 21 603998 Issue 2 2011 Avaya Inc All Rights Reserved Notice While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing Avaya assumes no liability for any errors Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes Documentation disclaimer Avaya shall not be responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by End User Link disclaimer Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentation s provided by Avaya Avaya is not responsible for the accuracy of any information statement or content provided on these sites and does not necessarily endorse the products services or information described or offered within them Avaya does not
4. In another example when the info line displays Currently Speaker the highlighted menu option is Ring in Headset Press NavOK to select Ring in Headset The ring will now sound in the headset and the info line will change to Currently Headset Data entry and editing An asterisk next to an option on the display indicates that the option is selected Use the Nav keys and the softkeys to navigate and select desired options Enter numbers by pressing the buttons on the keypad The blinking underscore identifies the current cursor position When entering alphanumeric strings the CAPS caps softkey displays and you can press the softkey to toggle the case Enter letters by repeatedly pressing the corresponding key until the desired letter displays on the screen Use the CAPS softkey to change the case as needed To edit during entry of data delete the character to the left of the cursor by pressing the Del softkey To replace an entry delete the entry by pressing the Clr softkey and then enter the new data To edit an existing entry use Nav lt and Nav to move the cursor Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide June 2012 Configure Each Avaya 3641 3645 IP Wireless Handset position and then press the Del softkey to delete the character to the left Insert new data by pressing the buttons on the keypad Alphanumeric entries Key CAPS 1 3def 4ghi 6mno fpqrs 8tuv Owxyz 0
5. SIPPROXYSRVR This is an existing parameter which allows a list for Avaya desk sets but the Avaya 364x phone will only look at the first IP DNS name in the list If the first thing on the list is not an IP address DNS will be attempted to resolve this for the SIP server IP address Note that the same is true for the SIP Proxy Server value entered via HAT if it is not an IP address it is assumed to be a DNS name and DNS will be done to resolve it SIP SEND INFO controls generation SIP INFO request messages for key press events SIP_CALLID PER LINE controls whether a unique call ID must be used for registering each line instead of unique per proxy as required by some SIP servers Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide June 2012 Remote Configuration 364x Endpoint Parameters Definition 12 Enabling the parameter PPM ENABLED makes certain advanced Avaya Aura handset features available A value of 1 enables the parameter and a value of 0 disables the parameter The parameter is in enabled state by default If you disable this parameter the features of remote configuration of SNMP parameters and remote rebooting of the handsets are not available Note The Avaya 3641 3645 6120 6140 IP Wireless Handsets for SIP are not Avaya AST devices The Avaya 641 3645 IP Wireless Handsets for SIP support only those functionalities that are mentioned in this Administrator Guide 13 You can configure the SNMP par
6. and infrastructure side equipment such as IP PBX Avaya SVP Server and gateways Unlike Site Survey Diagnostics is used while the functional code is running and during a call When you enable Diagnostics in the Admin menu the handset can display diagnostic screens when it is in active mode However navigation among calls cannot be done as the Nav keys are used to display diagnostic screens You can initiate the display of information when in a call by pressing the Nav lt or Nave key Only one of the six diagnostic screens listed below can be shown at a time Pressing the Nav keys multiple times will cycle through the various diagnostics screens and the normal off hook IP PBX display The numeric icon at the top of the display indicates the screen number is being displayed For example The first time you press the Nav key the icon for 1 is shown and the first of six diagnostics screens are displayed The next time it you press the Nav key the icon for 2 is displayed and the next of six diagnostics screens are displayed The counters will be cycled through in this fashion until there are no more counters to be displayed After all the diagnostics screens have been displayed the screen returns to the normal off hook IP PBX screen The text portion of each debug display is read from the language translation file and therefore may be translated to the language the phone would otherwise use The examples in this document reflect the d
7. Note Modifications of settings under WLAN Settings CCX may get reflected in the corresponding settings under WLAN Settings Custom or vice versa If you change the configuration from CCX to Custom or vice versa you must double check all settings Phone configuration Language The Language option is available on both the Admin and Config menus Select the desired language from the list The default language is English Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide June 2012 43 44 Telephony Protocol You can select the VoIP protocol that your site is licensed to download and run using the Telephony Protocol The SIP protocol used for the Avaya 3641 3645 6120 6140 IP Wireless Handsets requires license option selection 56 Any other protocol will cause the handset to malfunction Note You may need to change the protocol from the default Type 033 to the SIP protocol which is Type 056 If any parameters have been changed run Restore Defaults before configuring settings under the new protocol PTT Emerg Button This option appears only on the Avaya 3645 6140 IP Wireless Handset You can configure the Push to talk button on the left side of the handset to either standard PTT functionality or to dial the specified emergency call number when pressed twice within two seconds In the standard PTT functionality you push and hold the button to transmit a PTT broadcast These are mut
8. The third has a signal strength of 56 dBm is configured on channel 11 with a beacon interval of 100 ms ab 7vbc8 28 02 100 2ae578 48 06 200 2ae596 56 11 100 Any Det When the Any SSID mode is selected the summary display contains the first six characters of the APs SSID instead of the beacon interval as in the example below a b 7ob 2 8 02 ALPHA 2ae5 4 8 06 WSMTES 2ae5 56 1 1 voice MyID Detil In Detl detail mode the display would appear as follows The left right arrow keys will move between AP indices bbbbb s n c h eeeeeeceee D GH rrrrRrrrrr x P Cue vue sss s s S Where e i index of selected AP value will be from 0 to 3 inclusive e bbbbbb the last three octets of the BSSID for a discovered AP Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide June 2012 Diagnostic Tools e sn signal strength in dBm e ch channel e bcn beacon interval e eeeeeeeeeee SSID up to first 11 characters e DGHI standards supported i e 802 11d 802 11g etc in addition to 802 11a and 802 11b e rrrrrrrr rates supported Basic rates will have a b following the rate e more rates are supported than those displayed e xxxx WMM or UPSD if those QoS methods are supported e Q XP e Kisa hexadecimal representation of the access categories configured with admission control mandatory ACM Bit3 voice Bit2 video Bit1 background BitO b
9. except the priority channel If a default channel is not set the user must select a channel from the enabled channel list before transmitting Emergency Dial the Emergency Dial option allows you to enable or disable the feature When enabled the handset will dial the number programmed into the Emergency Number option when the panic button is pressed twice within two seconds Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide June 2012 Configure Each Avaya 3641 3645 IP Wireless Handset A caution If you use the emergency dial feature only a telephone call is setup however the ferature is inoperable if the wireless system or the call server fails for any reason Do not rely on it as your sole method of emergency notification E3 Note Follow your dial plan rules when entering the emergency number to be dialed For example if an outside number is to be dialed and a prefix is required to obtain an outside line enter the prefix as part of the emergency number Note Once you enter an emergency number you can only modifiy the number You can clear the number only by restoring the handset to defaults Time Zone Worldwide time zone options are available Greenwich Mean Time GMT is the default Daylight Savings You can adjust the handset for daylight savings time Protected Speed dial The protected speed dial number is a number that is programmed to be called in emergencies The number appears a
10. incoming call ringing icon is displayed and the handset starts ringing as soon as it returns to the standby state Messaging mode If text messaging functions have been programmed through the OAI server as ina nurse call system the handset is able to receive text messages While these messages are being accessed the handset is in messaging mode Incoming calls will ring with the second call ringing sound The handset display When active the handset screen displays either a call status screen or one of several menu screens The call status screen has the following format Rul E 3 Abc4 oS Line 1 3001 Enter Number XXXXXX_ abc lt 2 gt ABC This example screenshot shows two call tabs indicating that two calls are in progress The un selected call tab indicates that we have put another call on hold The call status icon for the selected call indicates that this call is being dialed The text indicates the selected call is on line 1 extension 3001 Enter Number indicates that the handset is Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide June 2012 71 ready to be dialed Once this call is connected the connected party s information will appear on the third line and the fourth line contains help or error messages as appropriate The softkeys during this action offer text editing functions System icons Indicator S Je 2 bal Pal Ct gt fe eeo E FA 4 49 d tT De Loc
11. 30 seconds 1 minute 5 minutes or 10 minutes for maximum time between transmit intervals Default transmit interval is 10 minutes Press NavOK to select the desired transmit interval Q Note To optimize battery life the interval between sending out ELP updates will vary based on handset state It is expected that ELP updates will occur at most every two to six seconds and at least every few minutes If you want improved tracking capability set the transmit interval for a shorter time between ELP updates Increasing the frequency of transmissions will decrease battery life Location Server IP allows the user to statically enter the IP address of the EPE Enter the IP address and press NavOK to save Note Ekahau clients are not expected to find the EPE automatically Regardless of the handset s selection of DHCP or static IP the EPE IP address must be statically entered in the Ekahau Admin menus or HAT ELP Port allows the user to select the port number to which ELP updates are sent to at the Location Server IP address It must match the value configured in the Ekahau Positioning Engine for proper functionality The ELP port number must be greater than zero and less than 65536 Default is 8552 Enter the port number and press NavOK to save Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide June 2012 47 Network Config 48 IP Addresses There are two modes in which the handset can operate DHCP enabled
12. IP Wireless Handsets are Wi Fi handsets for workplace telephone systems The handsets operate over a VIEW certified 802 11a b g n wireless LAN WLAN providing users a wireless extension of the SIP call server By seamlessly integrating into a SIP environment the system provides high quality mobile voice communication to the wireless telephone users throughout the workplace The system gives users the freedom to roam throughout the workplace while providing many of the features and functionality of a wired SIP desk phone Note The Avaya 3641 3645 6120 6140 IP Wireless Handsets do not provide 802 11n support in their Admin menu structure However Polycom VIEW certifies the APs running in n mode When the APs use n mode the handset registers as a b client and negotiates a lower rate for its own traffic This has the effect of slowing down the overall network speed but this is no different than any legacy b client co existing on an n network Consult the VIEW Certified AP Guide for more information In a SIP environment each handset may have up to six sets of credentials to identify itself as belonging to a particular user The Avaya Aura configuration establishes the maximum calls per line Changing the software from H 323 CCMS or UNIStim to SIP The Avaya 3641 3645 IP Wireless Handsets default software is the CCMS protocol software The Avaya 6120 6140 IP Wireless Handset default software is the UNIStim
13. QoS over the WLAN Voice packets to and from the Wireless Telephones are tunneled through the SVP Server to ensure voice prioritization as they are routed between the handset and SIP call server See the Avaya SVP Server Administration Guide for detailed information about this device Wi Fi Standard QoS Avaya 3641 3645 6120 6140 IP Wireless Handsets support WMM WMM Power Save and WMM Admission Control all QoS standards from the Wi Fi Alliance based on IEEE 802 11e The combination of these three standards provides enterprise class QoS in terms of voice quality battery life and call capacity The WLAN must also support and enable each of these QoS mechanisms in order to ensure they are utilized This option does not require the SVP Server CCXv4 The CCX program requires WLAN client devices operating on Cisco APs to use a defined set of industry standards and Cisco specific features The Avaya 3641 3645 6120 6140 IP Wireless Handset has been certified by Cisco as CCXv4 compliant When you select the CCXv4 operating mode on the handset it automatically initiates the required set of Cisco specific and industry standard QoS mechanisms This option does not require the SVP Server Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide June 2012 Avaya 3641 3645 IP Wireless Handset Overview WLAN security The handsets support the following security methods WPA2 Enterprise The handsets support WPA2 Enterprise as define
14. SIP Administration Guide June 2012 51 Best Practices Guide for Deploying Avaya 3641 3645 IP Wireless Handsets for a detailed explanation of the use of WMM Admission Control CCX CCX settings configure the handset for operation as a CCX V4 certified client WPA2 Enterprise The Authentication setting can select either EAP FAST or PEAP as the authentication method for RADIUS server See the System Components section for tested models Note that for Fast Handoff the only selection available is CCKM Username Enter a username that matches an entry on your RADIUS server Alphanumeric strings can be entered using the alphanumeric string entry technique Password Enter the password that corresponds to this username The Delete PAC Cert Option removes expired credentials from the phone When the authentication method is EAP FAST the PAC on the phone is deleted If the RADIUS server has enabled anonymous in band PAC provisioning then the phone automatically re acquires these credentials from the RADIUS server over the air When the authentication method is PEAP or EAP FAST manual provisioning the credential on the phone is deleted and a new one needs to be downloaded through the HAT or over the air See additional details in WPA2 Enterprise PEAP Certificate Enrollment and EAP FAST Manual PAC Provisioning section later in this chapter QoS DSCP tags are used to change the priority settings for various classes of packets as they
15. addresses do not change while operational Avaya Aura Session Manager and Avaya Aura Communications Manager The Avaya Aura Session Manager and Avaya Aura Communications Manager provides access to telephony services and connects to another device such as a PBX or gateway and from there other wired phones and the PSTN HTTP server An HTTP server is required to distribute software to the handsets In a system with no HTTP server you may use a TFTP server for this purpose TFTP Trivial File Transfer Protocol server You may use a TFTP server to distribute software to the handsets if there is no HTTP server It may be on a different subnet than the APs and the handsets NTP Network Time Protocol Server If you use WPA2 Enterprise security the handset confirms if the PEAP certificate has a valid date and time with the NTP server on the network if the server is available If an NTP Server is not available the certificate will be assumed valid and operate accordingly When you use an NTP server the server provides date and time information to the handset Authentication Server if using WPA2 Enterprise You must use a RADIUS authentication server to provide username password based authentication using RSA certificates for PEAPvO MSCHAPv2 or PAC files for EAP FAST You can use the following authentication servers with R3 0 e Juniper Networks Steel belted Radius Enterprise Edition formerly Funk v6 1 Avaya 3641 3645
16. allowable values 2 Default the value used if no value is specified in the saved parameters on the phone from HAT Admin menus or previous init of phone or from dhcp SSON dhcp or 46xxsettings txt file Or the value has been cleared using NULL 3 Assoc info used to indicate when the parameter is used or ignored Specifically it is to indicate a Which IP addresses belong to the group called static IP addresses These appear on the IP Address menu in the Admin menus and HAT b The security type that a label goes with e g WPA_PSK is used only with security types wpapsk and wpa2psk c Which power variables go with which radio modes Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide June 2012 117 118 10 11 d WMM ACCESS CONTROL is only used for gos type wifiStandard The SYSLANG parameter value will always be overridden by any user entered language That is this parameter will take effect only if the user has not modified the language via the standby menus GMTOFFSET Valid values are a positive or negative number of hours and minutes less than 13 hours One to six ASCII characters optionally beginning with or followed by one or two ASCII numeric digits whose combined value is from 0 to 12 optionally followed by a and two ASCII numeric digits that can be any of 00 15 30 or 45 Other minute values in the range 01 to 59 will not generate an error but will be interprete
17. an existing SIP configuration file Skt Open Fail Socket open fail Occurs when the Verify that Avaya SVP Server capacity handset attempts to open a connection has not been exceeded to the proxy server but fails Service Rej The Avaya SVP Server has rejecteda The handset will restart and attempt to request from the handset re register with the Avaya SVP Server which should fix the problem Report to your administrator if it keeps happening Storing Config Handset is storing changes to handset None Informational only The handset configuration may display this briefly following a configuration change or software download SVP Service Rej The Avaya SVP Server has rejecteda The handset will restart and attempt to request from the handset re register with the SVP Server which should fix the problem Report to your administrator if it keeps happening System Busy y y SVP Server IP Address All call paths are in use try the call yyy yyy yyy yyy SVP Server has reached call capacity again in a few minutes System Locked Avaya SVP Server is locked Try call again later system has been with Busy Tone locked for maintenance 106 Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide June 2012 Troubleshooting Message Description Acton i O A failure has occurred during a HTTP TFTP software download x The file number which was being downloaded yy is an error code describing the partic
18. and for PEAP you must enroll the handset with a certificate initial configuration requires use of the HAT See the WPA2 Enterprise PEAP Certificate Enrollment and EAP FAST Manual PAC Provisioning section in this guide for details Any security sub options required for initial access to network Regulatory domain Radio band DHCP or static IP addresses b Manual plus Remote Set minimum parameters for associating to the WLAN as above c HAT Set all parameters for associating to the WLAN as above See the next chapter Chapter Six Configure Each Avaya 364 1 3645 6120 6140 IP Wireless Handset for detailed configuration instructions 6 Restart the handset 7 The handset then downloads the SIP code The status bar starts incrementing across the display for each function that is being performed in the download process Upon completion of the update process the handset restarts with the new software During the second download cycle the handset receives code from the HT TP TFTP server for system configuration and for its own settings Once this second cycle is complete the handset is ready to use Note For future software upgrades update the files that are stored on the HTTP TFTIP server Each time you power on the handset the handset checks with the HT TP TFTP server to ensure that the handset has the proper software version Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide June 2012
19. are transmitted to the network from the Wireless Telephone Default values are given but may be overwritten Voice 46 Control 34 Other 0 Regulatory Domain 802 11 and Config Transmit Power Regulatory domain 802 11 configuration and transmit power are interdependent See Appendix A Regulatory Domains for regulatory domain setting specifications Check with local authorities for the latest status of national regulations for both 2 4 and 5 GHz wireless LANs A regulatory domain must be selected in order for the handset to operate There is no default setting FCC requirements dictate that the menu for changing the regulatory domain be available by password which in our case is the LINE key Press LINE and then navigate to the desired domain Press NavOK to set the domain 01 North America 02 Europe 03 Japan 04 Singapore 05 Korea 06 Taiwan 52 Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide June 2012 Configure Each Avaya 3641 3645 IP Wireless Handset 07 Hong Kong 08 Mexico India 802 11 config Once the regulatory domain is set the 802 11 Config modes are displayed Only one may be chosen 802 11 b amp b g mixed is the default Press NavOK to set the mode If the mode has subbands the Subband list is displayed If the mode does not have subbands the Transmit Power list is displayed 3 Note Use g only mode if all of your infrastructure and client devices will
20. be set per subband Only those power levels which apply to the regulatory domain and 802 11 mode are listed Navigate to the desired level and press NavOK to set and return to the subband list Another subband may be selected which repeats the process If the highlighted power transmit level is legal on all of the subbands for the set mode an All softkey will appear Press the All softkey to apply that level to all subbands and return to the subband menu where all subbands will now be selected All overrides any previously set power transmit levels Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide June 2012 53 Without subbands When the 802 11 mode has no subbands the Transmit Power list is displayed when NavOK is pressed to set the mode Only those power levels which apply to the domain and 802 11 mode are listed Navigate to the desired level and press NavOK This sets the transmit power level and exits the Regulatory Domain menus The Network Setup menu will again display Note that the power setting selected specifies the maximum for that band subband When Transmit Power Control TPC is enabled in the infrastructure the AP may instruct the handset to use a lower value to match its own transmit power Diagnostics Run Site Survey The Site Survey mode is activated by selecting this option The site survey starts running immediately upon selecting this option See Chapter 10 Diagnostic Tools for more informatio
21. contact address for tone is active prior to retrieval or administration of entering first character of the voicemail number to be dialed Mute Toggle muting In an active call Toggle audio transmission to the far end The line status shows when not muted or when muted OK OK Power up registration if Send the username and password to username is not configured the SIP server for authorization to in Admin menu register the handset Redial Prior to entering the first Redial the last number that was character of a dial number dialed Re Reject Incoming call on the selected Reject the incoming call The SIP server will then redirect the call elsewhere Resm Resume In an active call and you Resume a call that was previously have placed the call on hold placed on hold or that went on hold or in standby mode if any call when another line was activated is on hold Save Save Entering a dial number as a Save the dial number as the forward destination forwarding destination for the selected line Symb Symbols Entering a username or Select the set of symbols available password on the keypad while entering data Entering the digits of a number Appears only if MSGNUM is configured A message center contact address must be defined for the proxy used by the selected line 74 Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide June 2012 Using the Avaya 3641 3645 IP Wireless Handset Menus Line men
22. each handset You may select whether the handset should attempt to connect to the Avaya Wireless Application Interface Gateway by choosing either the Enable or Disable options in this menu If OAI is enabled and an IP address called the OAI Server IP is available to the handset through either DHCP or Static IP configuration the handset communicates with the Gateway at power on and periodically while it is powered on If you don t have an Avaya Wireless Application Interface Gateway installed at your site you should disable the OAI feature to preserve network bandwidth and battery life Location Service You can enable or disable the Ekahau Real Time Location System RTLS select a transmit interval or enter a static IP address for the Ekahau Positioning Engine EPE using the Location service Location services capability is provided by the EPE 4 0 using Ekahau Location Protocol ELP See Ekahau s user documentation for more information RTLS Enable Disable The RTLS is disabled by default Press NavOK to toggle to the alternate setting When RTLS is enabled the handset will display the RTLS icon Bin the top center of the screen The ring indicator icon will take precedence over the RTLS icon i e the new icon will not be visible while the handset is ringing When ringing has ceased and the ring indicator becomes inactive the RTLS icon will again appear regardless of hook state Transmit interval allows selection of 15 seconds
23. guarantee that these links will work all the time and has no control over the availability of the linked pages Warranty Avaya provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available to Avaya customers and other parties through the Avaya Support Web site 2 Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide http www avaya com support Please note that if you acquired the product from an authorized Avaya reseller outside of the United States and Canada the warranty is provided to you by said Avaya reseller and not by Avaya Licenses THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE HTTP SUPPORT AVAYA COM LICENSEI NFO ARE APPLICABLE TO ANYONE WHO DOWNLOADS USES AND OR INSTALLS AVAYA SOFTWARE PURCHASED FROM AVAYA INC ANY AVAYA AFFILIATE OR AN AUTHORIZED AVAYA RESELLER AS APPLICABLE UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER AND AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE BY INS
24. invalid because it has expired 56 Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide June 2012 Configure Each Avaya 3641 3645 IP Wireless Handset Handset Administration Tool Connect Password Error info Firmware Settings Server Certificate PAC Version Certficate File C ayeats Cettificates B oulderACS root der v Valid Certificate EE Handset E Read E Wie Revoke Error E EAP FAST For EAP FAST HAT is also used for manually provisioning a handset with a Protected Access Credential PAC Choose the PAC file with the file browser The user will be prompted to enter the password used to generate the PAC as part of its validation process Once the PAC is considered to be valid the Provision button will be available for installing the PAC onto the handset The screen below shows a valid PAC identified with the file browser after a valid password has been entered Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide June 2012 57 Handset Administration Tool Siti xX Connect Password Error info Firmware Settings Server Certificate PAC Version PAC File fC ayeats Certificates eapuser pac v Valid PAC Fie E The two screens below show the result of entering the wrong password Wrong password entered X Please enter the correct password 58 Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide June 2012
25. is also known as the AVPP or the Avaya Voice Priority Processor Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide June 2012 7 http www polycom com products voice wireless solutions wift_ communicati ons handsets spectralink 8020 wireless html e Open Application Interface OAI Specification 1725 36196 001 that is available at http www polycom com forms spectralink oai_sw_dl html Software Before configuring the phones ensure that you have the following software e The Avaya Handset Administration Tool software version 3 0 9 x or version 4 0 2 x e SIP software version 133 009 or later You may download the software from http support avaya com Select DOWNLADS amp DOCUMENTS You will be asked for the product name enter IP Wireless Phones and then select Downloads Choose the software version from the list of available downloads Customer support Avaya provides a telephone number to report problems or to ask questions about your product For a full list of support telephone numbers refer to http www avaya com support Send us your comments Avaya appreciates any comments or suggestions that you might have about this product documentation Send your comments to the Avaya documentation team infodev avaya com 8 Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide June 2012 Chapter Two Avaya 3641 3645 6120 6140 IP Wireless Handset Overview The Avaya 3641 3645 6120 6140
26. one per line Any invalid statement is ignored The statement types are e SET statements of the form SET parameter_name value f the desired value contains a blank or a comma the entire value must by placed within double quotes e GOTO statements of the form GOTO tag GOTO statements cause the handset to continue interpreting the configuration file after a line that begins with a tag statement If no such line exists in the upgrade or settings file after the GOTO the phone ignores anything in the file after the GOTO e Tags are lines that begin with a tag tag is an unquoted string and cannot contain a space or comma e IF statements of the form IF name SEQ string GOTO tag where name is one of the system parameters shown in the table below Conditionals cause the GOTO command to be processed if the string equivalent value of name is equal to string Note that the string comparison ignores case so Abc matches ABC or abc If no such name exists the entire conditional is ignored e Format of SET statements the string must be included in double quotes if it includes spaces or commas Any string may be in double quotes so 1 and 1 are equivalent as are abc and abc Any line which does not match one of the previous statement types is ignored and therefore can be treated as a comment By convention in the settings files distributed by Avaya any line intended to be ignored by the phone or read
27. or TFTP Server must be available on the network You must install the current handset software in the proper HTTP or TF TP download directory If the handset cannot connect to the server the handset boots with the last known configuration e f you use SVP for QoS you must install and properly configure the SVP Server e f you use SVP and or the Avaya Wireless Application Interface Gateway ensure that you have the following software versions Avaya SVP Server 17x 040 or higher Avaya Wireless Application 82 020 or higher Interface Gateway e If you use Wi Fi Standard QoS you must configure each AP for such features as WMM Power Save WMM Admission Control proper EDCA parameters DSCP mapping for voice and control traffic call admission control and Proxy ARP Consult the appropriate VIEW Configuration Guide for these settings e If you use WPA2 Enterprise the handsets use the network only when you install and properly configure all portions of the Public Key Infrastructure PKI The Avaya Wireless Application Interface Gateway is also referred to in this document as the OAI Gateway Open Applications Interface Gateway or simply OAI The model number on the label is MOG700 The Installation document for the Open Applications Interface OAI Gateway is available at https support avaya com css P8 documents 003745895 12 Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide June 2012
28. protocol software You will need to change the license to the SIP software in the Admin menu See the minimum configuration instructions in Chapter 5 for exact instructions Note Only Avaya 6120 6140 IP Wireless Handsets manufactured after August 2010 are capable of loading SIP software The manufacturing date can be seen on the label in the battery compartment The default admin password for each protocol is as follows Avaya SIP 27238 CRAFT CCMS 123456 Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide June 2012 9 UNIStim 123456 3 Note The latest wireless telephone and Handset Administration Tool software versions are reguired to support the features described in this document See Chapter 3 Software License and Protocol Management WLAN Quality of Service You may obtain the WLAN Quality of Service QoS using one of three available mechanisms SpectraLink Voice Priority SVP Wi Fi Standard QoS or Cisco Compatible Extensions CCX version 4 However you cannot mix these QoS modes within the same WLAN Therefore all Wireless Telephones on the network must have the same QoS setting SVP SpectraLink Voice Priority SVP is a proprietary method of WLAN QoS developed by Polycom to ensure enterprise grade voice quality battery life and call capacity for Wireless Telephones SVP requires the use of the SVP Server which is an Ethernet LAN device that works in conjunction with Wi Fi APs to ensure
29. the phone attempts to associate minus the number of times it has successfully associated e ReassocFail The count of re association failures again this is tries minus SUCCESSES Diagnostic display 5 Sec ErrCount 00000 LstSeqErrSeq 00000 QosFailCnt 00000 e Sec ErrCount The number of radio packets that have failed to decrypt properly e LstSeqgErrSeq The 802 11 sequence number of the last radio packet if any that failed to decrypt properly e QosFailCnt The number of times the QOS admission control negotiation TSPECS has failed Diagnostic display 6 heel aa EapErrCnt 00000 LstEapErCode 00000 e EapErrCnt The number of EAP Extensible Authentication Protocol errors which have happened since the phone was powered up e Ifthe EapErrCnt is non zero the second line will show a reason code for the last EAP error These error codes are 0 No EAP error 1 Unknown EAP error Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide June 2012 89 2 EAP type mismatch 3000 Invalid certificate presented by EAP AS 4000 General TLS alert 5000 Credentials produced by client are invalid 90 Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide June 2012 Diagnostic Tools Syslog mode A syslog server must be present on the network in order for the handset to send the log messages and save the messages The syslog server will be found with DHCP option 7
30. txt file However system parameters can be in the user file if an override is necessary Any information in the specific file that conflicts with the information in the generic file will take precedence over the information in the generic file See Appendix B for more information about parameter precedence Authentication information will be accepted from both files For ease of administration it is recommended both file types be utilized in the way described Guidelines e The generic filename may be 46xxsettings txt and this is the default filename expected by the software A different filename may be assigned as long as the GET statement in the sink cfg cfg command is programmed to find it If there is no GET statement the software looks for a 46xxsettings txt file e Each specific filename must have the form of SIP_xxxx txt where xxxx is the username assigned to each individual user by the system administrator The username is entered into the handset at the login prompt or specified by the parameter SIP_USERNAME 1 in a remote configuration file See Chapter 6 Configure Each Avaya 3641 3645 6120 6140 IP Wireless Handset section The Admin Menu subsection S P Registration e Username parameters are numbers only no spaces no punctuation 1 13 characters See the sample 46xxsettings txt file for complete information on allowed characters e Information in the specific file should contain data specific to each user such as authentic
31. 012 41 3rd level 4th level 5th level 6th level 7th level 34 i Ot Other 0 Control 34 Other 0 Admission Cntrl Mandatory Optional CCX WPA2 Authentication EAP FAST Enterprise aoee 2 Fast Handoff CCKM Username lt COUTE E QoS DSCP tags Voice 46 _ Other 0 1 level 2 4 level 37 level 4 level 5th level Network Config Reg Domain 03 04 05 06 07 a gt 802 1 1alt 5 150 5 250 5 250 5 350 DFS 5 470 5 650 DFS 5 470 5 725 DFS 5 725 5 825 5 725 5 850 b amp b gmixed 42 Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide June 2012 Configure Each Avaya 3641 3645 IP Wireless Handset 4 level 5th level Transmit Power 5mW 7dBm 10mW 10dBm 20mW 13dBm 380mW 15dBm 40mW 16dBm 50mW 17dBm 100mW 20dBm Diagnostics Run Site Survey Enable Diagnostics _ Disable Diagnostics Syslog Mode Disabled Errors Events Full Halt on Error _ Restart on Error Restore Defaults Demos Graphics Demo default setting t Only those 802 11a bands that are available in the selected domain will be listed See Appendix A for complete information Sub bands have not been established for the b and b g mixed or the g only mode at this writing The software has been configured to to accommodate these ranges once established Until added if you select either of these two modes the Transmit Power options are displayed
32. 1 1 16 chars or NULL Valid not set y Admin menus HAT SSON chars A Z a z 0 9 config files _1 amp A and space es SIP_USERNAME2 6 1 16 chars or NULL Valid not set no Admin menus HAT SSON chars A Z a z 0 9 config files _1 amp A and space SIP_PASSWORD1 1 16 chars or NULL Valid not set yes Admin menus HAT SSON chars A Z a z 0 9 config files 1 amp A and space SIP_PASSWORD2 6 1 16 chars or NULL Valid not set no Admin menus HAT SSON chars A Z a z 0 9 config files 1 amp and space CODEC_LIST one or more in preferred g711a no SSON config files order of g711u g711a g711u Causes reboot g729 SIPPORT 0 65535 5060 fno SSON config files SIPPROKYSRVR ip addr DNS name none fno HAT SSON config files SEND DTMF TYPE 1 in band 2 rfc2833 1 mo SS0ON config files SIP_SEND_INFO 0 1 O do not send INFO no SSON config files requests 1 send INFO requests USE_QUAD_ZEROES FOR_ 0 1 0 disable 1 enable ee a SSON config files HOLD SIP_PRACKING 0 1 0 disable 1 enable o Jno __ SSON config files REGISTERWAIT seconds 0 65535 3600 fno __ SSON config files SIP_KEEPALIVE_INTERVAL seconds 10 3600 or O no O no keep no SSON config files keep alives alives 116 Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide June 2012 Remote C
33. 1d 802 11h and other 802 11 amendment standards as required e Current security configuration Start the site survey by selecting Run Site Survey from the Admin menu The mode starts immediately When the test is started it is by default in single SSID mode When the Any soft key is pressed softkey A all APs regardless of SSID are displayed and the softkey changes to say MyID Pressing the MyID soft key will revert to the single SSID mode and change the softkey back to Any The display would look like the following for the single AP mode Where Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide June 2012 83 84 e 111111 the last three octets of the on air MAC address for a discovered AP e 22 the signal strength for the specified AP e 33 the channel number of the specified AP e 444 the beacon interval configured on the specified AP e Any MylD softkey to toggle between single SSID and any SSID mode e Detl Smry softkey to toggle between the multiple AP summary display and the single detail displays for each AP The following screen shows how the display would look when there are three APs configured with an SSID that matches that of the handset The first has a signal strength of 28 dBm is configured on channel 2 with a beacon interval of 100 ms The second has a signal strength of 48 dBm is configured on channel 6 with a beacon interval of 200 ms
34. 2 119 45 dBm 54 Mb s The critical factor is the highest data rate set to Required or Mandatory Other 802 11g data rates can be set to Required Enabled or Disabled The highest data rate set to Required or Mandatory 66 Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide June 2012 Certifying the Handsets determines the RF power available to the wireless telephone for proper operation 45 dBm when 54 Mbps is set Required and other 802 11g rates Required Enabled or Disable The handset configured for 802 11a requires 60 dBm when all 802 11a data are available with only 6 Mbps set Required 45 dBm when 54 bps is set Required and other data rates Required Enabled or Disabled 802 11 Minimum Available Maximum Radio Standard Signal Strength RSSI Mandatory Data Rate 60 dBm 6 Mb s 802 11a 45 dBm 54 Mb s The critical factor is the highest data rate set to Required or Mandatory Other 802 11a data rates can be set enabled or disabled The highest data rate set to Required or Mandatory determines the RF power available to the wireless telephone for proper operation 3 Finally use the single AP MyID Detl display to check each AP to ensure it is configured for the proper data rates beacon interval 802 11 options enabled QoS method and security method Make any necessary adjustments to AP locations and configurations and repeat steps 1 through 3 until the site survey shows ad
35. 35 Chapter Six Configuring each Avaya 3641 3645 6120 6140 IP Wireless Handset To configure the Avaya 3641 3645 6120 6140 IP Wireless Handset carry out the following steps Power up the handset and download the software If the handset code needs to be updated the SIP code will now download to the handset The status bar will increment fully across the display for each function that is being performed in the download process Upon completion of the update process the handset will re boot with the new software During the second download cycle the handset receives code from the designated server for system configuration and for its own settings Once this second cycle is complete the handset is ready for use Handset Administration Tool The Handset Administration Tool is a software utility to automate the configuration of multiple Avaya 3641 3645 6120 6140 IP Wireless Handsets and perform various administration tasks For complete data please see Avaya 3641 3645 6120 6140 IP Wireless Handsets Administration Tool Remote configuration After you configure the initial settings either manually or thorough the HAT the handset can obtain the remaining parameters from the 46xxsettings txt file and its SIP_ lt username gt txt file The Admin Administration menu The Admin menu contains configuration options that are stored locally on each handset Each handset is independent and if you do not want to apply the default settings th
36. 6120 6140 IP Wireless Handset SIP Administration Guide June 2012 15 e Microsoft Internet Security and Acceleration ISA Server 2003 e Cisco Secure Access Control Server ACS v4 1 e FreeRADIUS v2 0 1 and 1 1 7 Other RADIUS servers may work properly with Avaya handsets but have not been tested Inquiries on untested servers will receive limited Best Effort support 16 Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide June 2012 Avaya 3641 3645 IP Wireless Handset Overview Avaya 3641 3645 6120 6140 IP Wireless Handset specifications Volume up Volume up Volume down Volume down Softkeys Headset jack Softkeys Headset Emergency Dial jack START END Push to Talk START END NAV Keys Nav keys Keypad Keypad Left Up Right Down Function key LINE Function key LINE Microphone Microphone Avaya 3641 IP Wireless Handset Avaya 3645 IP Wireless Handset Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide June 2012 17 Table of specifications Radio mode selectable Direct sequence spread spectrum DSSS up to 54 Mb s _ SpectraLink Voice Priority SVP Wi Fi Standard QoS using WMM WMM Power Save and _WMM Admission Control CCXv4 WLAN security _ Cisco FSR Fast Secure Roaming _WPA Personal WPA2 Personal WPA2 Enterprise 802 1X Authentication EAP FAST PEAPVO MSCHAPv2 _PEAP certificate sizes 512 1024 2048 bit _ Encryption Ciphers AES R
37. 7250 GHz 100 140 Japan 1 13 n a 100mW 5 1500 5 2500 GHz 36 48 20dBm 5 2500 5 3500 GHz 52 64 Singapore 1 13 n a 100mW 5 1500 5 2500 GHz 36 48 20dBm 5 2500 5 3500 GHz 52 64 a e e E 5 1500 5 2500 GHz 36 48 100mW 05 Korea 5 2500 5 3500 GHz 52 64 recon 5 4700 5 6500 GHz 100 124 5 7250 5 8250 GHz 149 161 Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide June 2012 109 i Max Power Domain DFS ee power Taiwan 1 11 n a 5 2500 5 3500 GHz 52 64 5 4700 5 7250 GHz 100 140 5 7250 5 8500 GHz 149 165 100mW 5OmW 5 1500 5 2500 GHz 36 48 No 17dBm 5 2500 5 3500 GHz 52 64 100mW 5 4700 5 7250 GHz 100 140 20dBm 5 7250 5 8250 GHz 149 161 a eee 5 1500 5 2500 GHz 36 48 5 2500 5 3500 GHz 52 64 5 7250 5 8500 GHz 149 161 t Channel 165 is not currently supported on the handset when the UNI 3 5 7250 5 8250 band is enabled for 802 1 1a 110 Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide June 2012 Appendix B Remote configuration parameters definition The following table describes the parameters that can be used in the remote configuration file This file is typically named 46xxsettings txt and includes a 364x endpoint section Parameters below followed by an asterisk are those that are common with a
38. 8552 Static IP Phone IP Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide 5 level list Priority Channel OnOff Name Channel SENAEEDEEAOEROEEAEEAUESUEROEEOEEAUEAUESOESSEESUESUESSERSESSUEAUESOESSCESUOAU ENTE Assign Speed Dial June 2012 Configure Each Avaya 3641 3645 IP Wireless Handset 4 level 5t level Default Gateway Subnet Mask _ File Servers TFTP Server IP HTTP Server IP HTTP Port HTTPDir Path Syslog Server IP DNS Server IP DNS Domain Time Server IP SVP Server IP OAI Server IP ss D enter WLAN Settings 3rd level 4th level 5th level Sth level 7th level Custom Security None WEP Authentication Open System Shared Key aceeenceceeuseneucescecesesenceseseecusescecescscecesescecesencesesescesesceseseses Geeeeeeeseecesencacecsececescecscsececesescececsscecsascsceacsceseaceceses _ WEP _ Enable Disable eae dl sessssssssssssssssssssssessssssessssssessssssssssssssesscssessssssescsscss Key Information Default Key Key Length Key 1 4 WPA2 PSK Passphrase Pre Shared Key WPA PSK Passphrase Pre Shared Key Cisco FSR Username Password WPA2 Enterprise Authentication EAP FAST _PEAP Fast Handoff CCKM OKC E T QoS SVP DSCP tags WT in call 46 WT standby Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide June 2
39. AFT If the admin password is disabled the password entry menu is skipped Upon successful entry of the admin password or if the password is disabled there is a 4 level menu selection that allows entry of the SNMP IP address or SNMP Community string You can also configure the SNMP parameters remotely through Avaya Aura System Manager see Chapter 10 Diagnostic Tools for more information 80 Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide June 2012 Using the Avaya 3641 3645 IP Wireless Handset Default global settings Options on the Config menu may be reset to their default values by the Restore Defaults option in the Admin menu These are the default global settings that affect every Profile Menu option Default Language English Lock Keys Unlocked Display Contrast Medium Use Hearing Aid Disabled Play Startup Song Enabled Predial Enabled Default Profile settings The profile options on the standby menu may be reset to their default values by the Restore Defaults option in the Admin menu These are the default settings au of moi of of on om on erona on on on oon sf 7 fs TRingDely 0 o o Jo s Push to talk must be enabled by the system administrator before it can be activated by the user If it is not enabled then it will not appear on the Config menu and will not be On for any profile PTT Vibrate is available only when Push to talk has been enable
40. AP Configuration Guide Try another AP Bad Code Type xx xx yy software license types Download new software from the Avaya Expected Code Handset software does not match website per Software Maintenance Type yy current handset license selection Bad Config Some needed configuration parameter Check all required handset has not been set configuration parameters for valid settings Bad SSID The handset has not had an SSID Statically configure an SSID in the entered Admin menu Bad Phintl File Handset software download files are Download new software from the Avaya incorrect or corrupted website per Software Maintenance Bad Program File Handset software download files are Download new software from the Avaya incorrect or corrupted website per Software Maintenance Bad SIP TFTP IP A bad unicast address has been Re enter the correct IP address in the entered for the HTTP TFIP server in administrative menus for static IP static entry mode addresses battery icon Low battery In call the battery icon displays and a Battery Low soft beep will be heard when the user is beep audio on the handset and the battery charge is low User has 15 30 minutes of battery life left Not in call The battery icon displays whenever the battery charge is low The message Battery Low and a beep indicate a critically low battery charge when user is not on the handset The handset will not work until the battery pack is charg
41. Avaya 3641 3645 IP Wireless Handset Overview System diagram The following diagram shows the Avaya components residing on a network with APs and wireless LAN Ethernet Switch Py a ae HTTP or TFTP NTP server server server if available checks PEAP to download remote config file certificate date time validity RADIUS authentication server if using WPA2 Enterprise fa Wi Fi AP LD Bw Avaya required for SVP not required for CCX ya Ethernet switch or Wi Fi Standard QoS an a Avaya AURA SIP Call Server Wi Fi AP Avaya 3641 3645 IP 0 C Wireless Handsets Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide June 2012 13 System components Avaya 3641 3645 6120 6140 IP Wireless Handset The Avaya 3641 6120 IP Wireless Handset is a lightweight durable handset specifically designed for mobile workplace use The Avaya 3645 6140 IP Wireless Handset has the same features and function but in a more durable design with and includes push to talk and emergency call capability Like a wired deskphone the handset can receive direct calls and transferred calls transfer calls to other extensions and make outside and long distance calls The users can use the wireless telephones only within the premises and within the WLAN coverage area SVP Server required when using SVP QoS SVP Server is a wired LAN device that is required when using SpectraLink Voice Priority for Qo
42. DHCP discovery process has started 1234567 If DHCP is configured a DHCP response was received which contains a good DNS server configuration 123456 Note Used for SVP QoS only and not present when using Wi Fi Standard QoS or CCXV4 Indicates one of the following possibilities 1 Static IP configuration 2 SVP Server address found in DHCP option 151 response 3 SVP Server address found via DNS lookup 12345 All networking functions are complete notably DHCP and the handset is proceeding with establishing the SRP link to the Avaya SVP Server 1234 Note Used for SVP QoS only and not present when using Wi Fi Standard QoS or CCXV4 The SRP link is established all network stack initialization is complete proceeding with application specific initialization Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide June 2012 69 Icon The icon s shown in bold turns off when SIP application startup is completed Icon 3 is extinguished if a generic SIP config file is found C Icon 2 is extinguished if a handset specific SIP config file is found no icons Handset is attempting to register each of the specified line contacts Registering no icons EXT Handset has registered with at least one contact on one proxy server Initialization is XXXXX complete The handset is in standby mode ready to receive and place calls The line one contact is displayed During the last three steps of this process the hands
43. Diagnostic Tools Message SSS os Events Full Yes Yes Yes Invalid SIP lt method gt request received from lt ipaddr gt rc lt code gt Invalid SIP lt code gt response received from spas rc lt code gt Invalid value for pams in SSON data Yes Yes Yes int vate for lt pam in gona S Ves Yes Vas Download aborted code incompatible Erori Yes Yes Yes OCA uninowo MamtActon calgon codesti Yes Yes Yes C ve ves SNMP An SNMP remote application may issue SNMP Get commands to the handset The handset supports only Get commands SNMP Set and Trap commands are not supported An SNMP address and community string must be configured on the handset for SNMP commands to be processed e SNMP IP address The handset responds only to SNMP Get commands originating from devices with this IP address Multiple comma separated IP addresses may be entered in the DHCP SSON option or 46xxsettings txt file A single IP address may be entered from the User Menus If an IP address isentered from the User Menus any previously configured IP addresses are erased e SNMP Community String The handset will respond only to SNMP Get commands if the community string set on the handset matches the community string in the Get command Ensure the community string is set to the same value on the handset and the remote SNMP application The string can be 1 32 characters Remotely Configuring SNMP You can configure both the SNMP I
44. P The IP address of the SpectraLink 8000 OAI Gateway If using Static IP configuration this is the IP address of the SpectraLink 8000 OAI Gateway If DHCP is being used the handset will try the DHCP option 152 SSID Enter the SSID WLAN Settings Select between Custom and CCX modes The Custom mode allows explicit control of all of the security and QoS settings Using CCX mode automatically enables the CCXv4 features and functions with only the 802 1X mechanism needing to be selected Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide June 2012 49 50 Custom Security 3 Note Handset security setting should exactly match the settings in your APs Consult the VIEW Configuration Guide for the APs installed in your facility for information on which of the security methods are certified Note Encryption keys Username and Password displayed as you enter them For security reasons these items will not display when a user returns to the Admin menu NONE disables any 802 11 encryption or security authentication mechanisms WEP Wired Equivalent Privacy is a wireless encryption protocol that encrypts data frames on the wireless medium allowing for greater security in the wireless network If WEP is required at this site you must configure each handset to correspond with the encryption protocol set up in the APs Select the entries from the options below to enable the handset to acquire the system Au
45. P address and community string remotely through Avaya Aura System Manager For more information see Device Settings Groups in the Administering Avaya Aura Session Manager 03 603324 documentation available on the Avaya Web site www avaya com support Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide June 2012 93 Note If the source IP address of the SNMP Get command does not match one of the SNMP addresses configured in the handset or the SNMP community string in the SNMP Get command does not match the community string in the handset the handset will not respond to the SNMP command The handset supports portions of the standard RFC1213 and IEEE802 11 MIBs and the proprietary AVAYA 364x MIB The supported MIBs are included with the handset software package For information on specific MIB parameters refer to the descriptions in the MIBs 94 Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide June 2012 Chapter Eleven Software maintenance The Avaya 3641 3645 6120 6140 IP Wireless Handsets use proprietary software programs specified and maintained by Avaya The software versions that are running on the handsets can be displayed during power on by holding down the END button Software Version is also an option on the Config menu Avaya Customer Service or an authorized dealer will provide information about software updates and how to obtain the software for example downloading from a websit
46. PA2 provides government grade security by implementing the Advanced Encryption Standard AES encryption algorithm WPA is based on a draft version of the 802 11i standard before it was ratified WPA uses Temporal Key Integrity Protocol TKIP encryption The Personal version uses WPA2 Pre Shared Key PSK allows the use of manually entered keys or passwords to initiate WPA security Cisco Fast Secure Roaming Cisco s Fast Secure Roaming FSR mechanism uses a combination of standards based and proprietary security components including Cisco Client Key Management CCKM LEAP authentication Michael message integrity check MIC and Temporal Key Integrity Protocol TKIP FSR provides strong security measures for authentication privacy and data integrity along with fast AP handoff on Cisco APs WEP The handset supports Wired Equivalent Privacy WEP with both 40 bit and 128 bit encryption Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide June 2012 11 Minimum system requirements e Awireless LAN must be properly configured and operational through the use of 802 11a b g n wireless APs Consult the Polycom VIEW Configuration Guide for the appropriate make model of WLAN Configuration guides for the Polycom SpectraLink 8020 8030 Wireless Telephones are considered by Avaya as useable with the Avaya 3641 3645 6120 6140 IP Wireless Handsets e To load software and configuration files to the handset over the air an HTTP
47. S This device may be referred to as the Avaya SVP Server the Avaya Voice Priority Processor or the Nortel WLAN IP Telephony Manager 2245 See the Avaya SVP Server Admin Guide for complete information Access points Enterprise grade Wi Fi access points provide the connection between the wired LAN and the wireless LAN To ensure seamless radio coverage you must position the VIEW certified 802 11a b g n APs in all areas where IP Wireless Handsets will be used The number type and placement of access points will affect the coverage area and capacity of the wireless system Careful planning of the WLAN is necessary to ensure good voice quality See the Best Practices Guide for Deploying SpectraLink 8020 8030 Wireless Telephones for additional guidance You must properly configure the APs to support the corresponding QoS and security methods selected for the handset Ethernet switch One or more Ethernet switches interconnect multiple network devices including the Avaya SVP Server if used for QoS the proxy server s wired IP phones HTTP TFTP Server RADIUS authentication server if using WPA2 Enterprise and WLAN access points Enterprise Ethernet switches provide the highest performance networks which can handle combined voice and data traffic and are required when using the Avaya 3641 3645 6120 6140 IP Wireless Handsets Although a single Ethernet switch network is recommended the handsets and the Avaya SVP Server can operate in larg
48. SA RC4 Data Integrity Hashed Message Authentication Code MD5 HMAC MD5 RFC 2403 2104 and Secure Hash Algorithm _ 1 SHA HMAC SHA 1 RFC2404 Fast AP Handoff Opportunistic Key Caching OKC Cisco Client Key Management CCKM Part 15 247 IP 53 certified for resistance to dust and liquid resistance MIL 810F Proc IV 516 5 for shock resistance Cisco Compatible Extensions CCX v4 ADPCM Proprietary G 711u law G 711a law and G 729 Up to 100mW Transmit Power Control formerly 802 11h _ see Appendix A for details 802 11b 802 119 2 4 2 4835 GHz 802 11a 5 150 5 250 GHz 5 250 5 350 GHz _5 470 5 650 GHz 5 470 5 725 GHz 5 725 5 825 GHz 5 725 5 850 GHz WEP Wired Equivalent Privacy Up to five lines of text plus two icon status rows and one row for softkey labels 5 7 x 2 0 x 0 9 14 5 x 5 1 x 2 3 cm 3645 6140 Dimensions 5 4 x 2 0 x 0 9 13 7 x 5 1 x 2 3 cm 18 Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide June 2012 Avaya 3641 3645 IP Wireless Handset Overview Ultra Extended Battery Pack capacity 8 hours talk 160 hours standby Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide June 2012 19 Chapter Three SIP integration factors CODECs The Avaya 3641 3645 6120 6140 IP Wireless Handsets are compatible with the G 711u law G 711a law and G 729 codecs You can use any of these in a prefer
49. TALLING DOWNLOADING OR USING THE SOFTWARE OR AUTHORIZING OTHERS TO DO SO YOU ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING DOWNLOADING OR USING THE SOFTWARE HEREINAFTER REFERRED TO INTERCHANGEABLY AS YOU AND END USER AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC OR THE APPLICABLE AVAYA AFFILIATE AVAYA Avaya grants End User a license within the scope of the license types described below The applicable number of licenses and units of capacity for which the license is granted will be one 1 unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User Designated Processor means a single stand alone June 2012 computing device Server means a Designated Processor that hosts a software application to be accessed by multiple users Software means the computer programs in object code originally licensed by Avaya and ultimately utilized by End User whether as stand alone products or pre installed on Hardware Hardware means the standard hardware originally sold by Avaya and ultimately utilized by End User License types Concurrent User License CU End User may install and use the Software on multiple Designated Processors or one or more Servers so long as only the licensed number of Units are accessing and using the Software at any given ti
50. ameters SNMPADD and SNMPSTRING remotely through System Manager provided you have the parameter PPM ENABLED in the enabled state 14 The parameter OUTBOUND _ SUBSCRIPTION REQUEST DURATION controls the Avaya ccs profile event subscription The REGISTERWAIT timer controls the subscription for message summary Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide June 2012 119
51. andset is contacting the HTTP TFTP server to determine if it has a newer version of software that should be downloaded Erasing Memory The handset has determined that a download should occur and is erasing the current software from memory This message also displays a progress bar When the progress bar fills the display line the erase operation is complete Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide June 2012 95 Updating Code The handset is downloading new software into memory The number icons at the bottom of the display indicate which file number is currently being downloaded This message also displays a progress bar When the progress bar fills the display line the update operation is complete on that file When the update is complete the handset displays the extension number and is ready for use Remotely rebooting handsets You can configure both the SNMP IP address and community string remotely through Avaya Aura System Manager For more information see Rebooting of selected AST devices in the Administering Avaya Aura Session Manager 03 603324 documentation available on the Avaya Web site www avaya com support Note The Avaya 3641 3645 6120 6140 IP Wireless Handsets for SIP are not Avaya AST devices The Avaya 641 3645 IP Wireless Handsets for SIP support only those functionalities that are mentioned in this Administrator Guide Download failure or recovery messages The follow
52. as a comment starts with HH Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide June 2012 29 Settings file system parameters that can be tested in an IF statement GROUP The value is whatever the user sets in the Admin menus HAT for Phone Group number from 0 999 default is 0 See the self documenting sample 46xxsettings txt file for complete information about the settings Use the information in Chapter 5 for Admin menu settings and the table in Appendix B for further information about SIP parameters The handset specific files 30 The handset specific configuration file provides specific information for the handset to identify itself and communicate with other handsets Each handset must have its own file with a unique filename Note Each handset must have a specific filename with the form of SIP_ username txt where username is as assigned to each individual user by the system administrator e g sip 3001 txt or sip JohnDoe txt Username requirements are numbers only no spaces no punctuation 1 13 characters The SIP SETTINGS section of the 46xxsettings txt file contains sample parameter information Use this section to start your custom user files Note The specific file should contain data specific to each user such as authentication credentials and line appearance data See the S P Registration section in Chapter 6 Configure Each Avaya 3641 3645 6 120 6140 IP Wireless Ha
53. ation credentials and line appearance data e Lines may appear in any order although maintenance may be simplified by preserving the order in the supplied example file Lines in the WLAN section of the 364x section should remain in the same order as they appear in the sample file as some later parameters depend on earlier parameters Program each of the files according to the following instructions 28 Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide June 2012 System Configuration The 46xxsettings txt file The settings file contains the parameters that you can use to customize the Avaya IP Wireless Handset for your enterprise Contact your service representative for a sample of this file or if you need additional assistance Note Avaya recommends that the settings file have the extension txt The Avaya IP Wireless Handset can use Avaya provided default values and operate without the settings file if you have no settings that you want to customize Note that you can also change these settings with DHCP Note Use one settings file for all your Avaya IP Wireless Handset The settings file includes the 3641 3645 6120 6140 IP Wireless Handsets covered in this document The settings file also includes parameters for other IP Deskphones as covered in their respective administrator guides The settings that pertain to the 3641 3645 6120 6140 IP Wireless Handsets can include the following types of statements
54. chars config files HTTPPORT number from 0 65535 static no Admin menus HAT SSON contig files HTTPDIR 0 127 chars no spaces or none static no Admin menus HAT SSON NULLS config files WLAN_ESSID 1 32 chars not set yes Admin menus HAT SSON config files WLAN_USE_CCX 0 1 O custom 1 use CCX yes Admin menus HAT SSON config files WLAN_SECURITY none wep wpa2psk none yes Admin menus HAT SSON wpapsk fsr wpa2e config files WEP_AUTHENTICATION openSystem sharedKey open wep yes Admin menus HAT SSON system config files WEP_DEFAULT_KEY 1 4 1 wep yes Admin menus HAT SSON config files WEP_KEY_LEN 40bit 128bit 40bit wep yes Admin menus HAT SSON config files yes WEP_KEY1 10 hex digits for 40 bit keys not set wep Admin menus HAT SSON 26 hex digits for 128 bit keys config files or NULL WEP_KEY2 10 hex digits for 40 bit keys not set wep yes Admin menus HAT SSON 26 hex digits for 128 bit keys config files or NULL WEP_KEY3 10 hex digits for 40 bit keys not set wep yes Admin menus HAT SSON 26 hex digits for 128 bit keys config files or NULLS Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide June 2012 113 Causes reboot Parameter name Allowable values WEP_KEY4 10 hex digits for 40 bit keys Admin menus HAT SSON 26 hex digits for 128 bit keys config files or NULLS WPA_TYPE passphrase psk passphrase wpa2psk yes Admin men
55. ct eect eaea 26 Configuring Avaya Aura Session Manager and Avaya Aura Communication Manager AA eas panne vie avai nea Renee ness enone 27 Configuring the access 5 points ee en et en er 27 Configuring SIF handset Mna 27 Remote AUA Ai TA NA Wi The Fase HA TIES WI Loading SIP configuration files onto HTTP TFTP Server oeer 32 Chapter Five Downloading and installing the handset software 33 Minimum Configuration ProcesS s cccociinsiicesaieaviaetiardasinsiennmsivenadbantvciahemeirinanennaenss 33 Chapter Six Configuring each Avaya 3641 3645 6120 6140 IP Wireless HANA isiisssiinsrisasinnnniininiin naaa aai 37 Pr SSL Administration TA sasni a Remote configurato s eee ere i Aa ai aaa i aian 37 The Admin Administration menu ccccccsscceceeeeeeeeeeeeeeeeeeeeseeeeeeesaeeeeseeseenens 37 Aamin onu WAWA Phone conor IAA EEr Ao AA WI Aa 54 IA ai E ia Aa 59 WPA2 Enterprise PEAP Certificate Enrollment and EAP FAST Manual PAC WA E AA 56 Admin menu default table w wwwwmnwwawanwnnwanunwwa wna wamwnwna 60 Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide June 2012 Chapter Seven Testing a handset cccccsseecceseeseeneecenseesenseecensesenseeseanees 63 Chapter Eight Certifying the handSets sccsssseesssseecsesessenseseenseseeneees OO Conducting a Site SUI ss oa caasimsdcaaycrs antics erdaiadintaemaieesanatnivavesiaveini
56. ction This document explains how to configure and maintain Avaya 3641 3645 6120 6140 IP Wireless Handsets using Session Initiation Protocol SIP release 1 1 Purpose of this book This book describes the procedures used to configure and administer Avaya 3641 3645 6120 6140 IP Wireless Handsets using Session Initiation Protocol SIP on Avaya Aura Session Manager with Avaya Aura Communications Manager Resources Documentation The following documents provide additional information e Avaya 3641 3645 IP Wireless Handset with Session Initiation Protocol SIP User Guide 21 603938 e Avaya SVP Server Admin Guide 21 603969 e Handset Administration Tool HAT Admin Guide 21 603968 These documents are available at http support avaya com Select DOWNLADS amp DOCUMENTS You will be asked for the product name enter IP Wireless Phones and then select Documents Other pertinent documentation available from Polycom includes the following e VIEW Certified Products Guide 1725 36040 001 that is available at http www polycom com support voice wi fi view_certified html e VIEW Configuration Guide 1725 36xxx 001 where xxx indicates a number corresponding to the type of access point AP that is available at http www polycom com support voice wi fi view_certified html e Deploying Enterprise Grade Wi Fi Telephony Best Practices Guide for Deploying SpectraLink 8020 8030 Wireless Telephones that is available at The Avaya SVP Server
57. d by toll fraud and you need technical assistance or support call Technical Service Center Toll Fraud Intervention Hotline at 1 800 643 2353 for the United States and Canada For additional support telephone numbers see the Avaya Support Web site http www avaya com support Suspected security vulnerabilities with Avaya products should be reported to Avaya by sending mail to securityalerts avaya com June 2012 3 Trademarks The trademarks logos and service marks Marks displayed in this site the documentation s and product s provided by Avaya are the parties Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark Nothing contained in this site the documentation s and product s should be construed as granting by implication estoppel or otherwise any license or right in and to the Marks without the express written permission of Avaya or the applicable third party Avaya is a registered trademark of Avaya Inc All other trademarks are the property of their respective owners Downloading documents For the most current versions of documentation see the Avaya Support Web site http Awww avaya com support Contact Avaya Support Avaya provides a telephone number for you to use to report problems or to ask questions about your product The support telephone number is 1 800 242 2121 in the United States For additional support telephon
58. d as if they were 00 Minute values not 2 digits long will be rejected Note This parameter may specify minutes other than 00 15 30 or 45 on Avaya desksets SNTPSRVR This is an existing parameter which allows a list for Avaya desk sets and also can be IP or DNS name but the Avaya 364x phone will only look at the first entry and it must be an IP address no DNS HTTPSRVR and SNMPADD These can be specified in HAT Admin menus as well as the config files but we are not adding Admin menu or HAT support for lists of values We are adding an Admin menu item for a single HTTP server IP address not DNS name and we are adding a user menu item for a single SNMP server IP address not DNS name The list and the single address will not exist in the phone at the same time When the single IP address is set via HAT menus the list will be cleared Whenever the list is encountered in config the single IP address will be cleared When the phone needs to do HTTP or SNMP it will first try to use the single IP specified by the Admin menus If this is not specified the phone will move to using the servers on the list specified in SSON or the config files WLAN A SUBBANDS Comma separated list of the following numbers Only the sub bands that are available in the selected Regulatory Domain will be used Others if listed will be ignored a 1 5 150 5 250 b 2 5 250 5 350 DFS c 3 5 470 5 725 DFS d 4 5 725 5 825 e 5 5 25 5 850 f 6 5 470 5 650 DFS
59. d by the Wi Fi Alliance The 802 111 standard based WPA2 provides government grade security by implementing the Advanced Encryption Standard AES encryption algorithm The Enterprise version of WPA2 uses 802 1X authentication which is a port based network access control mechanism using dynamic encryption keys to protect data privacy The handsets support two 802 1X authentication methods EAP FAST and PEAPv0O MSCHAPv2 Both of these methods require a RADIUS authentication server on the network and accessible to the phone See the System Components section for tested models For additional details see Chapter Three S P Integration Factors Normal 802 1X authentication requires the client to renegotiate its key with the authentication server on every AP handoff This renegotiation is a time consuming process that negatively affects time sensitive applications such as voice Fast AP handoff methods allow for the part of the key derived from the server to be cached in the wireless network thereby shortening the time to renegotiate a secure handoff The Wireless Telephone supports two fast AP handoff techniques Cisco Client Key Management CCKM only available on Cisco APs or Opportunistic Key Caching OKC You must configure one of these methods for support on the WLAN to ensure proper performance of the handset WPA and WPA2 Personal The handset supports WPA and WPA2 Personal as defined by the Wi Fi Alliance Based on the 802 11i standard W
60. d by the system administrator The system administrator must enable the Emergency Dial If enabled it will be On and available for use in every profile Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide June 2012 81 82 Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide June 2012 Chapter Ten Diagnostic tools Three diagnostic tools Run Site Survey Diagnostics Enabled and Syslog Mode are provided to assist the LAN administrator in evaluating the functioning of the Avaya 3641 3645 6120 6140 IP Wireless Handset and the system surrounding it Diagnostic Tools are enabled from the Admin menu The Halt on Error option in the Admin menu is a diagnostic tool that will cause the handset to stop operating if an error message is received Error details may be shown on the display captured by the syslog server and may also be available for downloading with the Handset Administration Tool Unless the error is a fatal one normal operation may be resumed by restarting the handset Run Site Survey Site survey is used to evaluate the facility coverage before certifying that an installation is complete It can also be used at any time to evaluate coverage by testing signal strength to gain information about an AP and to scan an area to look for all APs regardless of SSID The information available through the site survey includes e SSID e Beacon Interval e AP information regarding support of 802 1
61. define the primary SSON server address option 242 option tftp server name 192 168 0 1 define the SVP server address option 151 if using SVP QoS option svp server 192 168 0 5 option 151 define the OAI server address option 152 option oai server 192 168 0 6 option 152 DHCP lease pool for other devices pool deny members of AvayaPhones range 192 168 0 150 192 168 0 199 next server 192 168 0 1 option tftp server name 192 168 0 1 24 Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide June 2012 Chapter Four System Configuration You may configure each handset for site specific requirements by opening the Admin menu and selecting options or entering specific information Any settings entered in the Admin menu must conform to system settings The Admin menu settings affect the only handset that you are configuring The IP Wireless Handset user may select several usability options from the Standby menu described below in the User defined Preferences section The Avaya Handset Administration Tool is a software utility that enables rapid configuration of handsets by utilizing the USB port on the Dual Charger See Avaya Handset Administration Tool HAT for specific instructions Please see your service representative or contact Avaya customer service for more information about this tool The Avaya 3641 3645 6120 6140 IP Wireless Handset is designed to be initially configured with minimum system requi
62. ding and installing the handset software All Avaya 3641 3645 6120 6140 IP Wireless Handsets are shipped with a software load that allows them to associate to a wireless LAN and download functional software from a HTTP TFTP server once properly configured For the handsets to perform properly you must configure the handsets properly and must allow the handsets to download appropriate software from the HT TP TFTP server as outlined in the following paragraphs The following process details the steps to configure Avaya 3641 3645 6120 6140 IP Wireless Handsets and download software via over the air file transfer Note You may need to charge the handset first See Chapter 9 Using the 364 1 3645 6120 6140 Handset Minimum Configuration Process The handset requires minimum configuration in order to associate with an access point AP Once the handset gains access to the network the remaining configuration parameters can be automatically obtained through the 46xxsetting txt file See the Remote Configuration Files section below If the Remote Config file is not used you may use the HAT tool to set all parameters in each handset or by manually opening the Admin menu on each handset and entering the configuration information The options are listed in the following paragraph in decreasing order of efficiency e HAT plus Remote Config Use the HAT tool to set minimum parameters in each handset and then turn on the handset and allow it to do
63. dministration Guide June 2012 21 DNS Domain Name System DNS an industry standard protocol locates computers on an IP based network IP networks rely on number based addresses to move information on the network However it is easier to remember user friendly names than number based addresses so it is necessary to translate user friendly names into addresses that the network can recognize The handset can use DNS for HTTP server IP addresses SNMP server IP addresses and the Avaya Aura Session Manager IP address SSON Option The SSON option follows these rules e SSON uses DHCP option 242 by default If a different option setting is used you must define the setting in the Admin menu The allowed range is 128 through 254 e The SSON option number is configurable in the Admin menu e The SSON option number is configurable in the HAT tool e Multiple SSON values may be set in the DHCP option string Each parameter shall use the syntax lt name gt lt value gt You must delimit the parameters by commas and no blank spaces outside the quoted strings are invalid e fa parameter is present in both DHCP SSON and the 46xxsettings file the value defined in 46xxsettings file shall supersede the value previously found in DHCP SSON e Valid parameters for the DHCP SSON option string include any parameter in the 46xxsettings txt remote configuration file with the exception of the SIP_FAVORITES parameter that is not valid in SSON e Th
64. download new code No Host IP The handset is configured for static IP as opposed to use DHCP and no valid host IP address the handset s IP address has been entered Enter a valid IP address in the configuration settings or change to use DHCP No IP Address Invalid IP Check the IP address of the handset and reconfigure if required Cannot authenticate associate with AP No Net Access No Net Found No APs This indicates that the handset cannot find any access points and has no additional information to display as to why Possible problems are enumerated below No radio link Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide Verify the AP configuration Verify that all the WEP settings in the handset match those in the APs Verify that the AP is turned on June 2012 103 Message Description Acton i O No ESSID Auto learn not supported Verify the ESSID of the wireless LAN or incorrect ESSID and enter or Autolearn it again if required AP does not support appropriate data Check the AP configuration against rates Configuration Guide for AP Out of range Try getting closer to an AP Check to see if other handsets are working within the same range of an AP If so check the ESSID of this handset Incorrect Security settings Verify that all the Security settings in the handset match those in the APs No Net Found x x AP MAC address Chec
65. dset will check for newer software each time it is powered on or comes back into range of your network This check takes only seconds and ensures that all handsets in your network are kept up to date with the same version of software In a SIP environment an HTTP server is usually employed for this purpose TFTP Server IP The IP address of a TFTP server on your network A TFTP server is not required if the files are on an HTTP server HTTP Server IP address A single IP address for the HTTP server on your network An HTTP server is not required if the files are on a TF TP server HTTP Port An integer from 0 65535 and will default to 80 HTTP Server Directory Path A string from 1 127 characters that identifies the location of the configuration files Syslog Server IP The IP address of the syslog server See Chapter Ten Diagnostic Tools for more information DNS IP address The IP address of the DNS server DNS domain A string from 1 127 characters Time Server IP The IP address of the time server SVP Server IP The IP address of the Avaya SVP Server If using Static IP configuration this is the IP address of the Avaya SVP Server Note that the Avaya SVP Server must be statically configured to have a permanent IP address If DHCP is being used the handset will try the following in order the DHCP option 151 then a DNS lookup of SLNKSVP2 if the DHCP options 6 DNS server and 15 Domain Name are configured OAI Server I
66. e Headset Ring in Speaker Warnings Disable Enable Key Tones Disable Enable Disable Enable Phone Keypad Autolock Disable Settings 5 Seconds 10 Seconds 20 Seconds Language English Fran ais Deutsch Espa ol Italiano Display Contrast Use Hearing Aid Use No Hearing Aid _ Play Startup Song Inhibit Song Predial Disable Enable SNMP SettingsT R High and Severe noise modes increase microphone speaker and ring volume settings above Normal mode baseline All measures are approximate ne ee ee Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide June 2012 79 ond level 3rd level 4th level 5th level 6th level Push to talk Default Channel Channel 1 Channel 24 Subscribed Channel 1 Channels Channel 2 Channel 3 Channel 24 PTT Audio Audio Volume Volume JUA PTT Tone Tone Volume Volume STi _ PTT Vibrate Disable Enable System Info Phone IP Address Alias IP Address _ SVP IP Address OAI IP Address Software Version Emergency Dial Emergency Number Emergency Name Push to talk and Emergency Dial only appear if enabled t The SNMP option is designed for system administrator use when troubleshooting If the administrator selects SNMP there is a 3 level menu which is a prompt to enter the admin password if the admin password is enabled This is the same as the password in the Admin menu The default password is 27238 CR
67. e After software updates are obtained they must be transferred to the appropriate HTTP TFTP server located on the LAN to update the code used by the wireless handset The handset allows over the air transfer of software updates from the designated server to the handsets The download function in the wireless handset checks its software version every time you power on the handset when the designated server is active If there is a different version available the handset immediately begins to download the update Upgrading handsets After you obtain the software updates you must transfer the updates to the appropriate location in the LAN to update the code used by the handsets In case of supplying a list of HTTP server addresses via SSON or config files ensure that you transfer the update to all servers to avoid inadvertently downgrading code in case of a server outage Avaya 3641 3645 6120 6140 IP Wireless Handsets allow over the air transfer of software updates from the designated TF TP or HTTP server to the handsets The downloader function in the handset checks its software version every time the handset is turned on If there is any discrepancy the handset immediately begins to download the update Normal download messages When the handset is powered on it displays a series of messages indicating that it is searching for new software checking the versions and downloading The normal message progression is Checking Code The h
68. e Verify that the certificates loaded on the handset and authentication server have valid start end dates by looking at valid from field from validity data in certificates If any of the certificates have expired replace them with new certificates Charging The handset is charging in the desktop No action needed charger Charge Complete The handset is now fully charged No action needed Charger Error Checking Code The handset has detected a problem with the charging circuitry Handset is contacting the HTTP TFTP server to determine if it has a newer version of software that should be downloaded Allow the charger and battery to cool If the problem persists try a new or confirmed battery If the problem still persists contact technical support and report the error None this message should only last for approximately one second If message remains displayed power off and contact customer support for a replacement phone Checking DHCP The handset is retrieving DHCP None This is informational only IP information from the DHCP server The software which has been HTTP TFTP downloaded has a bad redundancy code check CRC Code Error Code Mismatch The software loaded into the handset is incorrect for this model handset Try the download again it is possible the software was corrupted during download If the error repeats check that the download image on the HTTP TFTP serve
69. e Admin options must be set in each handset requiring different settings Default settings can be found later in this document The handset Admin menu can be accessed in one of two ways e Power off the handset press and hold the START key While holding the START key press and release the END key When the Admin menu appears release the START key e Press and release the END key Press and hold the START key When the Admin menu appears release the START key Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide June 2012 37 38 Note If an admin password has been set the display will require its entry before opening the Admin menu The default password is 27238 CRAFT If no password is set the display will proceed directly into the Admin menu Navigation The navigation keys just below the softkeys are used to navigate through and select menu options These are referred to as Nav A Nav Y Nav lt Nave and NavOK Toggle options Some menu items have only two options which operate on a toggle basis The current setting is shown below the menu heading on the info line The other available setting is highlighted in the menu list Press NavOK to activate the highlighted setting For example when predial is disabled the info line displays Predial Disabled and the highlighted menu item is the Enable Predial option Press NavOK to enable predial The info line will change to display Predial Enabled
70. e time is 10 minutes but Avaya Engineers recommend at least one hour minimum lease time The handset will stop trying Reconfigure the server and power cycle the handset DHCP Error 5 Failure during WEP Key rotation process proprietary feature y y DHCP server IP address The handset failed to renew its DHCP DHCP is not responding to renewal lease either because the DHCP server attempts at least one renewal is not running or because the succeeded configuration has been changed by the administrator The handset will attempt to negotiate a new lease which will either work or it will change to one of the above DHCP errors 1 through 4 y y DHCP server IP address The DHCP lease currently in use by the DHCP server explicitly refused handset is no longer valid which forces renewal the handset to restart This problem should resolve itself after the restart If it does not the problem is in the DHCP server DL Not On Sector Handset software download files are Download new software from the Avaya incorrect or corrupted website per Software Maintenance Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide June 2012 101 Message Description Action i O DO NOT POWER The handset is in a critical section of the software update The handset has detected another device with its same IP address Duplicate IP Download process failed to erase the memory in the handset Erase Failed Eras
71. e DHCP SSON option string is limited in length to 255 characters It cannot support all possible parameters at once Sample DHCP server configuration file A sample DHCP server configuration file is illustrated in the following example Please note that this is only a sample and will not work on your system as written here In addition this file is specific to the ISC DHCP server You must locally program the configuration files according to your site requirements dhcpd cfg etc dhcpd conf Sample configuration file for ISC dhcpd Type man dhcp options at prompt to get help for these options 22 Global parameters start at beginning of file Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide June 2012 SIP Integration Factors If this DHCP server is the official DHCP server for the local network the authoritative directive should be uncommented This means the DHCP server will send DHCPNAK messages to misconfigured clients authoritative Use local address if you want the DHCP server to listen for DHCP requests on a specified address rather than requests send to all addresses local address 192 168 0 1 define the default gateway router option 3 option routers 192 168 0 1 define the DNS server s option 6 option domain name servers 192 168 0 1 define the SYSLOG server option 7 option log servers 192 168 0 1 define the domain name option 15 option d
72. e numbers see the Avaya Web site http Awww avaya com support 4 Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide June 2012 Contents Chapler Ohne MNiroduc thO Nisiss ne nein er Mbritispser tetra tseertrser era eer error errr 7 Pupo Or NS POOE srias E a BAE EE i PEE EA E A A A E E EN EEEE EE A EA pee SE AE AA E E E 7 Bralna pE E AETAT AEE AAE AEAT E RAT E T EENI E ETE AE OTE T 7 T aE 8 E WAA 8 Gend US your SSIS aua aa aoa 8 Chapter Two Avaya 3641 3645 6120 6140 IP Wireless Handset wA 9 Changing the software from H 323 CCMS or UNIStim to SIP 9 WLAN Quality of SQW GG oe osecactcswasnzvannteusccataceuatsonnnanteuensseaneiceentiecacensauemiant cenueesense 10 agi cs ie goes eee melt ome oon ere et een ret erate one On ee tan cto ete ne eet ere oe 11 Minimum system requirements xisiciwecncoiancamccardensiwtedstwaanceienienaieraeamums 12 SA AAA 13 System COMPONENMS ccccceeccesceceeeceececeeecsuceceeeceueeseeeceueeseeeseeseeeesaeeseuesseeesaaes 14 Avaya 3641 3645 6120 6140 IP Wireless Handset specifications 17 TANA NAA AA eee 18 Chapter Three SIP integration factoFS sssmssmananuazunananzanznanunanunzaza 21 Sample DHCP server configuration file ccccsseccccesseeeceeseeecesseessseessseneees 22 Chapter Four System Configuration c cscccssseecsssesceseesceseeseeneesenseeseneees 25 Be Ty ton ere
73. ebug displays as shown in English The debug displays refresh once per second although the information displayed may take longer to update Unless otherwise noted all numbers are displayed as 16 bit unsigned integers which will wrap from 65535 to 0 The information provided by Diagnostics includes Diagnostic display 1 MissedRcevCnt 00075 MissedXmtCnt 00024 RxRetryCount 00041 TxRetryCount 00142 e MissedRcvCnt The number of 10 ms audio frames for which audio was not present when the phone tried to play it The phone therefore used its ClearTalk algorithm to fill in the missing audio Note this is NOT the same as the missed audio payloads reported in the Syslog audio statistics messages Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide June 2012 Diagnostic Tools MissedXmtCnt The number of transmit packets dropped for not receiving an ACK from the AP after all retries are exhausted RxRetryCount The number of packets received with the retry bit set TxRetryCount The number of packets transmitted or attempted that required at least one retry Diagnostic display 2 eZ cde Jitter 07500 LastRate 00054 GatewyType NoA2 TxPower dBm 00015 Jitter Audio jitter in microseconds us This is calculated in the same way as the jitter reported in the audio statistics Syslog message LastRate The highest transmit date rate in megabits per second Mbps at which the phone has successfully t
74. ed Battery Failure The battery pack is not functioning Replace the battery pack with a new or confirmed SpectraLink battery pack Only SpectraLink battery packs will work Battery Failed Battery pack is damaged or Replace the battery pack with a new or incompatible with handset confirmed SpectraLink battery pack Only SpectraLink battery packs will work Can t Renew y y DHCP server IP address Configuration problem Check the IP DHCP DHCP server is not responding to address configuration in the DHCP yyy yyy yyy yyy initial renewal attempt server Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide June 2012 99 Message Description Acton O Cert Expired Cert Invalid When WPA2 Enterprise with PEAP authentication is selected the handset failed to connect due to an expired certificate on the handset or authentication server When WPA2 Enterprise with PEAP authentication is selected the Wireless Telephone failed to connect to the network because the certificate start date is in the future Verify that the NTP server is properly configured with the correct time Verify that the certificates loaded on the handset and authentication server have valid start end dates by looking at valid to field from validity data in certificates If any of the certificates have expired replace them with new certificates Verify that the NTP server is properly configured with the correct tim
75. ee the next chapter Chapter 6 Configure Each Avaya 364 1 3645 6120 6140 IP Wireless Handset for complete information on configuring the handsets as described in steps 3 through 5 below 3 Conditional If using the 46xxsettings file for remote configuration set the parameters in the file See previous chapter Chapter 4 System Configuration and Appendix B for detailed information Ensure the sink cfg cfg GET statement points to the correct filename if it is different than 46xxsettings txt 4 Verify the license type is set to SIP license 56 in the Admin menu If not manually change the license protocol on each handset If any parameters have been changed run Restore Defaults after changing the license type See Chapter 6 for exact instructions 5 Depending on which configuration method you have chosen set parameters on each handset a HAT plus Remote Set minimum parameters for associating to the WLAN QoS method Configure the QoS handset mode to match the AP and site QoS plan Follow the VIEW Configuration Guide for the appropriate make model of WLAN SSID Security method Configure handset security settings to match AP configuration and RADIUS server settings If WPA2 Enterprise 34 Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide June 2012 Download and Install Handset Software security is used you must install credentials onto the handset For EAP FAST you must provision the PAC file
76. ely as long as these are values that do not require a config reboot If any of the parameters that can cause a config reboot see table were modified by the SSON data or either of the config files the handset will now reboot and initialize using the values supplied by DHCP if configured to use DHCP and the latest values of all other parameters Config reboot If a parameter is changed via SSON data or one of the config files and the handset cannot begin to use that parameter without rebooting see table below for these parameters the handset will reboot when it finishes reading in and processing the SSON data and config files The handset will not prompt the user for login info and it will not re read the config files it just reboots and starts using all the new configuration values The handset does not reboot if none of these indicated parameters have changed It does not reboot for changes in other parameters those that are not indicated in the table as parameters that cause a reboot Note Certain phone parameters allow values that the installed PBX may not support The PBX restrictions should be taken into account when configuring the handsets using these SIP parameters For instance a PBX may support up to 13 digits for a username value where the phone itself has broader options In this case you must limit your options to those supported by the PBX Other such situations may exist in your facility Be sure to configure valu
77. ematnacie OO Chapter Nine Using the Avaya 3641 3645 6120 6140 IP Wireless RAN AA Ka 69 II TOENE AI 69 WA WA AA 70 BB eit gfe cites AAA een eee enn e Pee Rene cee ner aE anes Oem ee ener 71 TT He APEWE AE is aeaestaraeets Sanam AEEA 73 AI 75 ES on Danay DACKE AWA 76 User defined preferences cccccceeccsseceseeeeeteeeeeeeeeeeneeeseeeneesneteeeeeeenseeeeeeaseeaaes 78 Be ia 78 Chapter Ten Diagnostic tools ccccccesseecesseecenseeenseeeenseecenseseenseseensessenees 83 Pen eke cos AAA 83 Bites ge ecg 3 Bie S O eee eee one eter ner ere ire mere E 86 ed cece AA 91 AA WA 93 Chapter Eleven Software maintenance cccssseesesseecseseecesseeeenseseeneeseenees 95 Be WI aa 95 Nomnaldownoad MS a ncsipteninrreticaansaccndanntenana neieidinersnsnnuneeennaens 95 Poel FOG WA EIS ariin aa 96 Download failure or recovery MESSAGES ccccceccccssseecceeseeeceeuseecceeeeeseaeeesseaes 96 Chapter Twelve Troubleshooting cscccessecesseceenseeeeneesenseesenneesenseesennees 97 POCSSS POIN CIO IGEN Aa Lemoine Handset status MCSSAISS sais sacciscivnremevurmariociersdmnawasieiveseniesiatnmauns DO Appendix A Regulatory GOMa ins ccccessesesseseeseceeseeenseensesensenensenenseseas 109 Appendix B Remote configuration parameters definition 111 6 Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide June 2012 Chapter One Introdu
78. epublish upload post transmit or distribute in any way any content in whole or in part including any code and software Unauthorized reproduction transmission dissemination storage and or use without the express written consent of Avaya can be a criminal as well as a civil offense under the applicable law Third party components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements Third Party Components which may contain terms that expand or limit rights to use certain portions of the Product Third Party Terms Information regarding distributed Linux OS source code for those Products that have distributed the Linux OS source code and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site http www avaya com support Copyright Preventing toll fraud Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party for example a person who is not a corporate employee agent subcontractor or is not working on your company s behalf Be aware that there can be a risk of toll fraud associated with your system and that if toll fraud occurs it can result in substantial additional charges for your telecommunications services Avaya fraud intervention If you suspect that you are being victimize
79. equate coverage and correct configuration at every location The installation is not complete until these certification steps have been performed Do not hand out handsets at a site that has not been certified Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide June 2012 67 Chapter Nine Using the Avaya 3641 3645 6120 6140 IP Wireless Handset The handset s battery pack must be fully charged before its first use Place the handset into the charger for a minimum of two hours before using it For complete operational instructions see Avaya 3641 3645 6120 6140 IP Wireless Handset and Accessories User Guide for SIP Startup sequence The Avaya 3641 3645 6120 6140 IP Wireless Handset goes through an initialization sequence at startup The line icons 1 9 display and count down as the handset steps through this sequence The countdown sequence is usually very rapid If there is difficulty at any step that prevents initialization from continuing an error message will display and the related icon s will stay on See the error table at the back of this document for instructions on how to handle error messages that occur during initialization dcon The icon s shown in bold turns off when 123456789 The handset has located authenticated and associated with at least one AP and is proceeding to bring up higher layer networking functions 12345678 The handset is either configured for Static IP or if configured for DHCP the
80. er more complex networks including networks with multiple Ethernet switches routers VLANs and or multiple subnets as long as the SVP Server and access points and handsets are on the same subnet However in such Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide June 2012 Avaya 3641 3645 IP Wireless Handset Overview networks it is possible for the quality of service QoS features of the SVP Server to be compromised and consequently voice quality may suffer Any network that consists of more than a single Ethernet switch should be thoroughly tested to ensure any quality issues are addressed See Best Practices Guide for Deploying SpectraLink 8020 8030 Wireless Telephones for additional guidance Avaya 3641 3645 6120 6140 IP Wireless Handsets cannot roam with uninterrupted service between subnets unless specific LAN components are present Certain AP Ethernet switch combinations establish a Layer 2 tunnel across subnets that enable the handsets to roam Without this capability the telephone drops any call in progress when the user moves out of range The handset must be power cycled in order to resume functionality in the new subnet area Ensure that you have attached all your APs to the same subnet for proper operation The handset can change subnets if you have enabled DHCP and switch on the handset within range of APs on a new subnet Note that the wireless telephones cannot roam across subnets since their IP
81. erver IP No SVP IP The handset is configured for Static Enter a valid Avaya SVP Server IP IP as opposed to use DHCP and address in the configuration setting or no valid Avaya SVP Server address change to use DHCP has been entered 104 Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide June 2012 Troubleshooting Message Description Acton AA This may be caused by bad radio reception or a problem with the Avaya SVP Server The handset will keep trying to fix the problem for 20 seconds No SVP Response YYY YYY YYY YYY y y SVP Server IP address Handset has lost contact with the SVP Server No SVP Server Handset can t locate Avaya SVP Server Avaya SVP Server is not working No LAN connection at the Avaya SVP Server No SVP Server No DNS Entry Handset unable to perform DNS lookup for SVP Server server had no entry for SVP Server No SVP Server No DNS IP Handset unable to perform DNS lookup for SVP Server no IP address for DNS server No SW Found A reguired software component has not been identified No TFTP Response The handset could not get the HTTP TFTP server to respond No WPA PassPhrase This error only appears when the Admin menus are exited The handset is configured for WPA PSK or WPA2 PSK and no pass phrase or shared key has been entered Not Installed A required software component is missing and the message may clear b
82. es that all components used by the phones can recognize Parameter name Allowable values SYSLANG 4 English Francais Deutsch English no Admin menus HAT SSON Espanol Italiano config files GMTOFFSET 0 00 00 00 yes Admin menus HAT SSON config files DSTADJUST none usa aus euro none yes Admin menus HAT SSON config files PROCPSWD 1 7 digits or NULL no 27238 no Admin menus HAT SSON password config files TFTPSRVR ip addr or NULL not set Static no Admin menus HAT DHCP Option 66 SSON config files dhcp LOGSRVR ip addr or NULL yes Admin menus HAT DHCP Option 7 SSON config files dhcp 112 Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide June 2012 Remote Configuration 364x Endpoint Parameters Definition Parameter name Allowable values pue SNTPSRVR ip addr or NULLS not set static yes Admin menus HAT DHCP Option 42 SSON config files dhcp SVPSRVR ip addr or NULL not set static yes Admin menus HAT DHCP Option 151 SSON config files dhcp OAISRVR ip addr or NULL not set static yes Admin menus HAT DHCP Option 152 SSON config files dhcp DNSSRVR ip addr or NULL static n Admin menus HAT DHCP Option 6 SSON config files dhcp DOMAIN for dns 1 63 chars no spaces or Null Static no Admin menus HAT DHCP NULL Option 15 SSON config files dhcp HTTPSRVR ip addr DNS name list or not set static no Admin menus HAT SSON NULLS up to 255
83. est effort For example if an AP advertises voice and video as ACM then X c If all the ACs are set as ACM then X f If AP does not have WMM support this character space will be blank e P is displayed when the AP advertises WMM PS If the AP does not advertise WMM PS then this character space will be blank e C vC e vis adecimal number indicating the CCX version advertised by the AP e Cis displayed when AP advertises CCKM If the AP does not advertise CCKM then this character space will be blank e ssssssss Security modes None WEP WPA PSK WPA2 PSK WPA2 Ent e Any MylID softkey to toggle between single SSID and any SSID modes e Detl Smry softkey to toggle between the multiple AP display summary and the single AP display detail Numbers racing across the handset display indicate AP information is being obtained A Waiting message indicates the system is not configured properly and the handset cannot find any APs Solving coverage issues Coverage issues are best resolved by adding and or relocating APs Overlap issues may be resolved by reassigning channels to the APs or by relocating them See Chapter 12 Troubleshooting section Access Point Problems for more information Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide June 2012 85 Diagnostics enabled 86 Diagnostics is used to evaluate the overall quality of the link between the handset AP
84. et contacts the file server and downloads general SIP information downloads specific information pertaining to the handset registers with the SIP server and verifies handset credentials Once this process is complete the handset is ready to use If the username and password have not been defined in the Admin menu or previously via the Remote Config file you will be prompted to enter both of these items before the extension number can display The user name must correspond to the configuration file that contains user specific information If the file is not found an error message will appear and the handset will restart See Chapter 4 System Configuration section Configure SIP Handset Files Handset modes Standby mode on hook In standby mode the handset is ready for an incoming call or for the user to place an outgoing call The extension number is shown on the display and there is no dial tone In this mode the handset conserves battery power and wireless LAN bandwidth When an incoming call arrives the handset rings the handset enters the active mode and remains in this mode until the call has ended The call is answered by pressing the START key or the Answ or Spkr softkey The handset will ring according to user preference as specified in the standby menus The ringing can be silenced by pressing the END key If you do not wish to accept the call some SIP call servers support the ability to press the Rej softkey If supported
85. fig files OUTBOUND_SUBSCRIPTION seconds 60 31536000 86400 PPM EN no SSON config files REOUEST DURATION ABLE 1 PTT_OR_EMERGENCY_DIAL ptt emergency_dial none Admin menus HAT SSON config files PHNEMERGNAME 1 16 chars or NULL Valid null yes Admin menus HAT SSON chars A Z a z 0 9 config files _1 amp A and space PHNEMERGNUM 1 16 numeric digits or NULL null yes Admin menus HAT SSON config files PPM_ENABLE 2 0 1 0 Disabled 1 1 no SSON config files Enabled PTT_CHANNELS 1 2 3 24 any or none all 24 yes Admin menus HAT SSON config files Causes reboot config files PTT CH NAME 01 24 1 16 chars or NULLS Valid not set yes Admin menus HAT SSON chars A Z a z 0 9 config files 18 amp 4 an space Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide June 2012 115 Parameter name Allowable values nue Aee PTT_PRIORITY_CH ENABLE 0 1 0 disable 1 enable a Admin menus HAT SSON config files PTT_PRIORITY_CH_NAME 1 16 chars or NULLS Valid not set yes Admin menus HAT SSON chars A Z a z 0 9 config files 1 amp A and space RDS_INITIAL_RETRY_TIME seconds 2 60 PPM_EN SSON contig files ABLE 1 RDS_MAX_RETRY_TIME seconds 2 3600 PPM_EN no SSON config files ABLE 1 RDS_INITIAL_RETRY_ATTE 1 30 15 PPM_EN no SSON config files MPTS ABLE 1 SIP_USERNAME
86. figured to use a different SVP server and then powered on before the previous server has had time to determine that the handset is no longer connected to it The problem should go away after about 30 seconds Must Upgrade Handset software is incompatible with Download new software from the Avaya SW hardware website per Software Maintenance x X AP MAC address Handset cannot obtain sufficient bandwidth to support a call displays MAC of failing AP No 802 11a Sub a bands Enabled Net Busy XXXXXXXXXXXX enabled No 802 11 Sub b g radio selected but no sub bands bands Enabled are enabled No APs Heard The handset is unable to hear beacons probes from any AP in the network in site survey mode No DHCP Server Handset is unable to contact the DHCP server No ESSID Attempted to run Site Survey application without an ESSID set radio selected but no sub bands are Try the call again later Configure a radio sub bands from Admin menus Configure b g radio sub bands from Admin menus Verify that network is properly configured and the handset is able to hear beacons from the AP Check that DHCP is operational and connected to WLAN or use Static IP configuration in the handset Let handset come completely up Statically configure an ESSID in the Admin menu No Func Code Handset software download files are Reconfigure the handset to gain access incorrect or corrupted to the WLAN and
87. g the APs and other required security services on the wired network To configure Cisco FSR on a handset you must enter a Radius Server username and password into each handset Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide June 2012 Configure Each Avaya 3641 3645 IP Wireless Handset Username Enter a username that matches an entry on the RADIUS server Usernames are alphanumeric strings and can be entered using the alphanumeric string entry technique Password Enter the password that corresponds to this username WPA2 Enterprise The Authentication setting can select either EAP FAST or PEAP as the authentication method for RADIUS server See the System Components section for tested models Fast Handoff allows the use of either CCKM or OKC These mechanisms allow a phone to quickly and securely roam between APs with a minimum disruption of audio Username Enter a username that matches an entry on your RADIUS server Alphanumeric strings can be entered using the alphanumeric string entry technique Password Enter the password that corresponds to this username The Delete PAC Cert option removes expired credentials from the phone When the authentication method is EAP FAST the PAC on the phone is deleted If the RADIUS server has enabled anonymous in band PAC provisioning then the phone automatically re acquires these credentials from the RADIUS server over the air When the authentication meth
88. guration setting in the 46xxsettings txt file HAT and admin menus allow a wider range of passwords than remote configuration If you decide to set the PROCPSWD parameter it is limited to a maximum of seven 7 digits Only numbers may be used See the PROCPSWD parameter at the end of this document for more information Phone Group The Phone Group can be denoted by an integer from 0 to 999 The default is 0 This value can be used by the remote config files for specifying some parameters only for some groups See the 46xxsettings txt file for more information SIP Registration You can configure individual handsets to correspond with the SIP configuration information in the HTTP TFTP server If both HTTP and TFTP IP addresses are present the handset attempts to download files from the HTTP server s first and only tries TFTP if the file s are not found on the HTTP server The handset is then automatically identified at startup If username and password information is not configured in the Admin menu then this information will be requested at startup In either case the username must agree with a corresponding configuration file See Chapter 4 System Configuration section Configure SIP Handset Files You can specify a username and password for automatically acquiring SIP configuration information using Login If you have not specified any username the SIP handset requests username and password at startup and the system ignores any additio
89. he END key 3 Place a call to the handset and verify ring answer clear transmit and clear receive audio 4 Use the softkeys to verify all softkey programmed features on the handset Press the END key Any active line indicators should turn off and the extension number display will return If any of these steps fails to operate as described refer to Chapter 11 Troubleshooting for corrective action Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide June 2012 63 Chapter Eight Certifying the handsets Test the handsets according to the sequence given in the Testing a handset before determining that the installation is complete Also conduct a Site Survey mode test according to the directions given in the previous Diagnostic Tools section The installation may need some adjustments Note any areas where coverage is conflicting or inadequate Note any system difficulties and work with your wireless LAN and or LAN system administrator to determine the cause and possible remedy See Chapter 12 Troubleshooting for clues to possible sources of difficulties If you make any changes to the system re test the device in the same vicinity to determine if the difficulty is resolved The installer should not leave the site before performing installation verification You must perform these tests in typical operating conditions especially if heavy loads occur Testing sequence and procedure is different for every installa
90. ice credentials or unavailability of authentication server If the error is because of the incorrect device credentials then the username or password doesnt match with those configured on the authentication server 102 Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide The handset is performing a power on initialization of the SIP application The None This is informational only Record the error code so it can be reported Turn the handset off then on again If error persists try registering a different handset to this telephone port lf error still persists contact Avaya Technical Support and report the error Verify that the required credentials username password are created on the authentication server and should match the handset This may also happen when the authentication server is not reachable while doing the EAP authentication Make sure the authentication server is active and reachable from the WLAN access points controller at all times June 2012 Troubleshooting Message Description Acton O Multiple GW Res More than one Avaya SVP Server has responded Multiple SVP Reg YYY YYY YYY YYY y y SVP IP address Handset received responses from multiple SVP Servers displays IP address of one responding SVP Server Caused by two or more handsets sharing the same IP address Assign unique IP addresses to each handset This can happen if the handset has been recon
91. if the handset is using DHCP If static addresses are configured the syslog server s IP address can be configured statically in the Admin menu Alternatively you may set LOGSRVR in SSON or the 46xxsettings txt file Note If the syslog server address is blank 000 000 000 000 or 255 255 255 255 or the handset is using DHCP and no option 7 is received from the DHCP server the handset will not send any syslog messages Admin menu options Disabled turns syslog off e Errors causes the handset to log only events that we consider to be an error see below e Events logs all errors plus some other interesting events see below e Full logs all the above plus a running stream of other quality information see below Messages are formatted like the following example JAN 21 12 51 26 172 29 76 67 11133 gt Jan 21 19 50 46 00 0090 7a05 18f6 172 029 076 067 0000 Successful Handoff to 0013 5f59 9970 68 dBm from 0000 0000 0000 0 dBm Reason 24 other APs 0013 5f59 9970 68 dBm 0 TxPO 15 dBm TxPN 15 dBm The message may be divided into three parts a header added by the logger program a header added by the handset and the message itself The header added by the logger program is the first part of the message lt JAN 21 12 51 26 172 29 76 67 11133 gt The information in this header includes the date and time from the logging computer s internal clock as well as the IP address of the device sendi
92. in menus HAT SSON 40mW 50mW 100mW mode a config files WLAN_TX_POWER_A3 5mW 10mW 20mW 30mW 30mW radio yes Admin menus HAT SSON 40mW 50mW 100mW mode a contig files 114 Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide June 2012 Remote Configuration 364x Endpoint Parameters Definition Parameter name Allowable values ue aee WLAN_TX_POWER_A4 5mW 10mW 20mW 30mW 30mW radio yes Admin menus HAT SSON 40mW 50mW 100mW mode a config files WLAN_TX_POWER_A5 5mW 10mW 20mW 30mW 30mW radio yes Admin menus HAT SSON 40mW 50mW 100mW mode a config files WLAN_TX_POWER_A6 5mW 10mW 20mW 30mW 30mW radio yes Admin menus HAT SSON 40mW 50mW 100mW mode a config files WLAN_TX_POWER_BG 5mW 10mW 20mW 30mW 30mW Admin menus HAT SSON 40mW 50mW 100mW DIAG_DISPLAY_ENABLE 0 1 O disable 1 enable yes Admin menus HAT SSON config files SYSLOG_MODE disabled errors event full disabled yes Admin menus HAT SSON config files ERROR_HANDLING halt restart restart yes Admin menus HAT SSON config files OAI_ ENABLE 1 O disable 1 enable yes Admin menus HAT SSON config files RTLS_ENABLE 1 0 disable 1 enable yes Admin menus HAT SSON config files RTLSSRVR ip addr or NULL not set yes Admin menus HAT SSON config files RTLS_PORT 1 65535 8552 yes Admin menus HAT SSON config files RTLS_INTERVAL 15sec 30sec 1min 5min 10min yes Admin menus HAT SSON 10min con
93. ing Memory Handset has determined that a download should occur and is erasing the current software from memory Handset internal configuration is corrupt None Do not remove the battery pack or attempt to power off the phone while this message is displayed Doing so may render the handset inoperable If using DHCP check that the DHCP server is properly configured to avoid duplicate addresses If using Static IP check that the handset was assigned a unique address Operation will retry but may eventually report the error int error OF Power cycle the handset None When the progress bar fills the display line the erase operation is complete Do not turn the handset off during this operation Files Too Big Handset software download files are Download new software from the Avaya incorrect or corrupted website per Software Maintenance Flash Config Error Perform Restore Defaults operation via Admin menu or re program with Configuration Cradle Initializing The handset is performing power on None This is informational only initialization Initializing SIP phone is initializing its data structures and attempting to access the SIP HTTP TFTP server and download the SIP configuration files The handset has detected a fault from which it cannot recover Internal Err Invalid Usr Pwd When WPA2 Enterprise or Cisco FSR is selected the handset failed to connect due to incorrect dev
94. ing display messages indicate a failure or recovery situation during the download process Server Busy The handset is attempting to download from a HTTP TFTP server that is busy downloading to other phones and refusing additional downloads The handset will automatically retry the download every few seconds TFTP A failure has occurred during the HT TP TFTP download of one of the files x ERROR x yy The file number which was being downloaded yy is an error code describing the particular failure Possible error codes are 01 HTTP TFTP server did not find the requested file 02 Access violation reported from HT TP TFTP server 07 HTTP TFTP server reported No such user error Check the HT TP TFTP server configuration 16 No HT TP TFIP server address Check the HTTP TFTP server configuration 81 File put into memory did not CRC The handset will attempt to download the file again FF Timeout error HTTP TFTP server did not respond within a specified period of time Erase Failed Download process failed to erase the memory in the handset This operation will retry Waiting The handset has attempted some operation several times and failed and is now waiting for a period of time before attempting that operation again 96 Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide June 2012 Chapter Twelve Troubleshooting In certain scenarios transmission problems may occur due to any number of factors o
95. inistrator for the proper settings for the network Note You cannot use Avaya 3641 3645 6120 6140 IP Wireless Handsets with uninterrupted service between subnets unless specific LAN components are present Certain AP Ethernet switch combinations establish a Layer 2 tunnel across subnets that enable the handsets to roam Without this capability any call in progress is dropped when the user moves out of range and the handset must restart in order to to resume functionality in the new subnet area Ensure that all your APs are attached to the same subnet for proper operation The handset can change subnets if DHCP is enabled and the handset is powered off and then powered on when within range of APs on the new subnet Note that you cannot roam with wireless handsets across subnets since the handsets cannot change IP addresses while they are operational Note See Best Practices for Deploying Enterprise Grade Wi Fi Telephony for detailed configuration information File Servers The file server holds software images for updating the handsets and contains the handset files If the HTTP server IP or TFTP server IP is configured not set Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide June 2012 Configure Each Avaya 3641 3645 IP Wireless Handset to 0 0 0 0 or 255 255 255 255 with either Static IP configuration or using DHCP option 66 HTTP TFTP server or the boot server next server siaddr field the han
96. is incorrect for this model phone Wrong Code Type Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide Download new software from the Avaya website per Chapter 11 Software Maintenance None The handset may do this briefly after a download This is informational only None When the progress bar fills the display line the update operation is complete on that file Do not turn the handset off during this operation No action required You will have the option of pressing END to abort the phone call None The handset is waiting for a specified period of time before attempting that operation again Replace the software image on the HTTP TFTP server with software that is correct for the handset model June 2012 107 Appendix A Regulatory domains This table details the specifications for regulatory domain settings Avaya recommends that you check with local authorities for the latest status of their national regulations for both 2 4 and 5 GHz wireless LANs Max Power Domain 802 11 DFS er Identifier Mode Band Channels Required WA Countries US Canada Brazil 100mW 5OmW 5 1500 5 2500 GHz 36 48 No 17dBm 5 2500 5 3500 GHz 52 64 5 4700 5 7250 GHz 100 140 5 7250 5 8250 GHz 149 161 02 Europe 1 13 n a Australia 100mW New 5 1500 5 2500 GHz 36 48 04 20dBm Zealand 5 2500 5 3500 GHz 52 64 UAE 5 4700 5
97. k AP and handset network settings XXXXXXXXXXXX yy yy AP signal strength such as ESSID Security Reg domain Handset cannot find a suitable AP and Tx power displays MAC and signal strength of Ensure APs are configured per VIEW best non suitable AP found Configuration Guide for AP Try Site Survey mode to determine a more specific cause No Net Found The Wireless Telephone is configured Check the AP configuration against No CCX APs for CCX compatible operation but VIEW Configuration Guide for AP cannot find an access point that is advertising CCX capability No Net Found The Wireless Telephone is configured Check the AP configuration against No CCKM APs to use CCKM for fast and secure VIEW Configuration Guide for AP handoffs but cannot find an access point that is configured appropriately No Net Found The Wireless Telephone is configured Check the AP configuration against No WMM APs to use Wi Fi Standard QoS but cannot VIEW Configuration Guide find an AP configured appropriately No PBX Response The handset has exceeded its retransmission limit with no ACK Verify that proxy server IP address and port are properly configured response from proxy server No Reg Domain Regulatory Domain Not Set Configure the Regulatory Domain of the handset No Server IP In the case of static IP configuration Verify that call server info is properly the handset failed to find the call configured on the handset s
98. ked No Service message i K MUTED XXXX Call status icons Indicator 72 Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide Function The signal strength icon indicates the strength of the signal and can assist the user in determining if the handset is moving out of range The battery icon indicates the amount of charge remaining in the battery pack When only one level remains the battery pack needs to be charged The voicemail icon is activated when a new voicemail message is received if the feature is supported by the phone emulation The missed call icon is displayed when a call is not answered Such calls can be viewed in the Missed Log It is active only when Call Logging has been enabled by the system administrator The speakerphone icon displays when the speakerphone is active Up and down arrows are displayed when the menu has additional options above or below Left or right arrows are displayed during editing when the cursor may be moved left or right The Push to talk PTT ring icon A PTT call is coming in The priority PTT ring icon A call is coming in on the priority PTT channel This call will override any other Location Service icon indicates the Ekahau Real Time Location System RTLS is enabled Locked indicates that the keypad is locked to prevent accidental activation Use the Unlk softkey plus the key to unlock it If warning tones are not disabled an alarm will s
99. ll Answering Answer a second phone call same or different line Holding Resume audio Displaying menu Select the highlighted menu option Displaying call status Resume audio on the currently selected call and place previous call on hold If the selected call is ringing the call will be answered Entering loginname Save name or password and proceed with startup or login password Softkeys lt lt Cursor backward Entering a dial number Move the cursor back one position s fom forward Entering a dial number Move the cursor forward in alphanumeric mode if the cursor is at the end of the line adds a space character Answ Answer Incoming call on the selected Answer the call equivalent to line START key Bksp Backspace Entering a dial number Delete the character prior to the character cursor position Displaying a menu Exit the menu End End Call An active call on the selected Terminate the call without going back line to standby mode Favr Favorites Prior to entering the first Activate the Favorites menu character of a dial number when off hook Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide June 2012 73 Call Logs Standby mode Open the Call Log menu Hold Hold In an active call Place the call on hold The line status shows when the call is on hold or S when audio is flowing Initial dial screen when new Initiate a call to the specified line is selected and a dial message center
100. m website See the Resources section at the beginning of this document for link information Configuring SIP handset files During normal handset setup in the SIP environment the handsets download two files during startup The handsets obtain these files from either the default HTTP directory specified in the HT TPDIR parameter or the root directory of the TFTP server During the power up sequence every handset downloads the 46xxsettings txt file This file contains generic system information The handset then downloads the second file the SIP_ lt username gt txt file This file is unique for each handset The SIP_ lt username gt file contains specific information for each handset such as username password and line appearances Both of these files must be written specifically for the facility where the handsets will operate Note that if the handset cannot find one or both of these files the handset will initialize using previously stored parameters A sample 46xxsettings txt file is available on the Avaya website You may use the sample file as a starting point and edit it according to your system requirements Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide June 2012 27 Remote configuration files The two file types generic and specific are identical in format Normally system information is programmed in the 46xxsettings txt file and only user specific information is programmed in the SIP_ lt username gt
101. me A Unit means the unit on which Avaya at its sole discretion bases the pricing of its licenses and can be without limitation an agent port or user an e mail or voice mail account in the name of a person or corporate function e g webmaster or helpdesk or a directory entry in the administrative database utilized by the Software that permits one user to interface with the Software Units may be linked to a specific identified Server CPU License CP End User may install and use each copy of the Software on a number of Servers up to the number indicated by Avaya provided that the performance capacity of the Server s does not exceed the performance capacity specified for the Software End User may not re install or operate the Software on Server s with a larger performance capacity without Avaya s prior consent and payment of an upgrade fee Copyright Except where expressly stated otherwise no use should be made of materials on this site the Documentation s and Product s provided by Avaya All content on this site the documentation s and the product s provided by Avaya including the selection arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of Avaya 3641 3645 IP Wireless Handset SIP Administration Guide databases You may not modify copy reproduce r
102. n about site survey Diagnostics Mode Diagnostics can be enabled or disabled See Chapter 10 Diagnostic Tools section Diagnostics Enabled for a detailed explanation of the Diagnostics mode options Syslog Mode See Chapter 10 Diagnostic Tools section Syslog Mode for a detailed explanation of the Syslog mode options Error Handling Mode The Error Handling mode determines how the handset behaves when an error occurs The Halt on Error option will cause the handset to stop operating if an error message is received Unless the error is a fatal one normal operation may be resumed by restarting the handset The Restart on Error option will cause the handset to make every effort to reboot quietly and quickly to standby mode In either scenario a call in progress will be lost Restart On Error should be used unless specific error conditions are being investigated Error detail may be shown on the display captured by the syslog server and may also be available for downloading with the Handset Administration Tool An error memory dump can be taken and sent to Customer Service for escalation and analysis Restore defaults The Restore Defaults option will set all user and administrative parameters except Telephony Protocol to their factory defaults 54 Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide June 2012 Configure Each Avaya 3641 3645 IP Wireless Handset Demos The Graphics Demo option starts a demonstrati
103. n obstructions Prior to system installation the best location for APs for optimum transmission coverage should have been determined However small pockets of obstruction may still be present or obstructions may be introduced into the facility after system installation This loss of service can be restored by moving out of the obstructed area or by adding rearranging APs Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide June 2012 97 Handset status messages Avaya 3641 3645 6120 6140 IP Wireless Handset status messages provide information about the Avaya 3641 3645 6120 6140 IP Wireless Handset s communication with the AP and host telephone system The following table summarizes in alphabetical order the status messages Message Description Acton S Download failure icon Update handset code in the HTTP TFTP server and power cycle the handset 3 chirps audio Handset is not able to communicate None This is only a warning the call with the best AP probably because will hand off to the best AP once it that AP has no bandwidth available becomes available 802 1X Failure When WPA2 Enterprise or Cisco FSR Verify and resolve if the user account XXXXXXXXXXXX is selected the handset failed to has any restrictions such as password XXX connect because the user credentials expired account restricted disabled or are restricted based on the user in case of EAP FAST the handset PAC account properties In the case
104. nal registrations that you have specified The username should correspond to the primary line 1 dial number assigned to the user The username and password should also correspond to the authentication credentials as created by your system administrator for your primary line registration You can erase the usernames or passwords by selecting the item then pressing the Bksp softkey and then the Save softkey Reg 2 through Reg 6 allow you to specify additional authentication usernames and passwords that might be required by your handset for any additional line appearances registrations that may appear in the specific user s configuration file This information will be ignored if a Login username is not provided OAI Enable Disable The Avaya Wireless Application Interface Gateway or Open Application Interface OAI enables third party computer applications to display alphanumeric messages on the handset display and accept input from the handset keypad Refer to the nstallation document for the Open Applications Interface OAI Gateway at https support avaya com css P8 documents 003745895 for information about installing and administering the Avaya Wireless Application Interface Gateway Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide June 2012 Configure Each Avaya 3641 3645 IP Wireless Handset If you have an Avaya Wireless Application Interface Gateway installed in your system you may optionally enable OAI in
105. ndset Gather information Gather the following information e Usernames and corresponding passwords e Extension numbers for up to 5 lines per user e Caller ID for each of the 5 lines optional e Other parameters as shown in the sample file e Favorites to be programmed in the generic file A total of 15 Favorites are allowed Create username file Program a file for each username The following parameters must be present in the username file SIP_USERNAME 1 6 the first set is required SIP_USERNAME1 and SIP_PASSWORD1 unless they are to be entered at handset startup in the login screen or are already added in HAT or Admin menus Usernames 2 6 are optional Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide June 2012 System Configuration and are used to provide more credentials for authentication when more than one line is defined SIP_PASSWORD 1 6 as above SIP_LINE 1 5 up to five lines may be identified SIP LINE CALLID 1 5 a different caller ID may be set for each line SIP_FAVORITES up to 15 Favorites are allowed These should be specified in the generic configuration file or the phone specific file but not both as an entry in the phone specific file will override the same entry in the generic file Sample file The following sample file has all six usernames and passwords defined It has all five lines defined and each line has a defined caller ID Three Favorites are defined See the 46
106. nfigure SSON settings See Chapter 3 Configure 46xxsettings txt file with SIP parameters Configure SIP_ lt username gt txt files for each user See Chapter 4 Load configuration files onto HTTP TFTP server Download Handset software from Avaya See Chapter 5 Test The handset See Chapter 7 26 Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide System Configuration Configuring Avaya Aura Session Manager and Avaya Aura Communication Manager Refer to the Avaya Aura documentation Review the proxy information in this document for configuration requirements You must configure an extension and related information for each handset you deploy The 3641 3645 6120 6140 IP Wireless Handset with SIP software provides basic SIP functionality with Avaya Aura Do not enable features on the Avaya Aura Call server that has a similar functionality as local handset features as doing so may lead to conflicts or inconsistent behavior Example Do not configure ACM Coverage Answer Group or Terminating Extension Group because it might conflict with local Call Forward from the handset s FCN menu Configuring the access points See your access point documentation You must enable WMM on the access point if the QoS method is WMM Polycom VIEW certified access points are listed in the Polycom VIEW Certified Products Guide Configuration Guides for each certified product can be found on the Polyco
107. ng the message The additional information from p Logger 11133 is the UDP source port number from the handset The handset header in above example is Jan 21 19 50 46 00 0090 7a05 18f6 172 029 076 067 0000 The handset header contains the date and time but this time from the handset s clock followed by the Phone s MAC Media Access Control address the phone s IP address in parentheses and a message number in brackets Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide June 2012 91 If the handset is not configured to use the SNTP Simple Network Time Protocol to determine the correct date and time it will set its clock to midnight January 1 2001 on power up The message number starts at 0 on power up and increments for every Syslog message sent Note that the message number is in hexadecimal The remainder of the Syslog message is the message itself and can be any text and often includes data as well as the text Syslog Messages The table below lists the Syslog messages and which level of logging will produce them Message Eros vents Naa KAA KA WAA Rare Syslog Messages KA KA WA SIP Specie Syslog Messages AI Number of methods in header exceed maximum ef fe size SIP lt method gt request received from lt ipaddr gt No Yes Yes SIP lt method gt request sent to lt ipaddr gt No EIR T 92 Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide June 2012
108. o the complete printable US ASCII character set The following table shows what characters are available through repeated key presses in various symbol modes Key Numeric Alpha Numeric Numeric Alpha Punctuation _ Pat at honn KAA Ke Y s fisse ssk ide e mno6MNO 6MNOmno e uverov etuvi ne o wxyzowxyz owxvzwxyz 9 o feos Jo eo F opace 7 Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide June 2012 75 Favorites menu While dialing you can use the favorites menu that provides access to a predefined list of dial numbers The predefined list can include either complete dial numbers for named parties or partial numbers that need additional data entry For example if a PBX feature access code for call forwarding is defined in the favorites list but you need to add the forwarding destination information before sending the call to the PBX to activate the feature While in a dialing state press the Favr softkey to display a menu of pre defined numbers or names that can be dialed as programmed in the Remote configuration file When an item is selected from the list the screen displays the dial number You may edit or add digits to the displayed number if necessary before pressing the NavOK key or START to place the call FCN menu The FCN menu is accessible while in the active mode and provides these features Transfer Do Not Disturb Set Clear Forward lt OAl gt lt OAl gt lt OAl g
109. od is PEAP or EAP FAST manual provisioning the credential on the phone is deleted and a new one needs to be downloaded through the HAT or over the air See additional details in WPA2 Enterprise PEAP Certificate Enrollment and EAP FAST Manual PAC Provisioning section later in this chapter Custom QoS SVP mode uses the SVP Server to provide enterprise grade QoS DSCP tags are used to change the priority settings for various classes of packets as they are transmitted to the network from the wireless telephone Default values are given but may be overwritten WT in call 46 WT standby 34 Other 0 Once the packets reach the SVP Server packets are re tagged using the SVP Server DSCP settings See the Avaya SVP Server Admin Guide for more information Wi Fi Standard QoS mode uses standards based traffic controls for QoS instead of the SVP Server DSCP tags are used to change the priority settings for various classes of packets as they are transmitted to the network from the wireless telephone Default values are given but may be overwritten Voice 46 Control 34 Other 0 Admission Cntrl is used to enable and disable the use of WMM Admission Control by the handset for the AC_VO and AC_VI access categories If the WLAN is using WMM Admission Control the handset should be set to Mandatory If the WLAN is not using WMM Admission Control the handset should be set to Optional See the Avaya 3641 3645 6120 6140 IP Wireless Handset
110. of and username matching the EAP FAST the PAC ID may not match authentication server the username The second line of the error message contains the twelve digits of the AP MAC address and three digits that indicate the error code as defined in RFC2759 Address Mismatch Handset software download files are Download new software from the Avaya incorrect or corrupted website per Software Maintenance Assoc Failed x x AP MAC address Check handset and AP security XXXXXXXXXXXX Handset association was refused by settings AP displays MAC of failing AP Ensure AP is configured per VIEW Configuration Guide Try another AP Assoc Timeout x x AP MAC address Check handset and AP security XXXXXXXXXXXX Handset did not receive association settings response from AP displays MAC of Ensure AP is configured per VIEW failing AP Configuration Guide Try another AP Auth Failed x x AP MAC address Check handset and AP security XXXXXXXXXXXX Handset authentication was refused by settings AP displays MAC of failing AP Ensure AP is configured per VIEW Configuration Guide Try another AP 98 Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide June 2012 Troubleshooting Message Description Acton i O Auth Timeout x x AP MAC address Check handset and AP security XXXXXXXXXXXX Handset did not receive authentication settings response from AP displays MAC of Ensure AP is configured per VIEW failing
111. omain name Avaya com define the SVP server option code 151 as an IP address option svp server code 151 ip address define the OAI server option code 152 as an IP address option oai server code 152 ip address This should be the length in seconds that will be assigned to a lease if the client requesting the lease does not ask for a specific expiration time 86400 seconds jis 1 day default lease time 86400 This should be the maximum length in seconds that will be assigned to a lease max lease time 86400 minimum lease time of 10 minutes min lease time 600 You can declare a class of clients and then do address allocation based on that The example below shows a case where all clients in a certain class get addresses in the range 192 168 0 100 to 192 168 0 149 and all other clients get addresses in the range 192 168 0 150 to 192 168 0 199 class AvayaPhones match if substring option vendor class identifier 0 11 Avaya subnet definition also sets netmask option 1 subnet 192 168 0 0 netmask 255 255 255 0 DHCP lease pool for Avaya phones pool allow members of AvayaPhones range 192 168 0 100 192 168 0 149 Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide June 2012 23 define the siaddr next server field as the alternative TFIP server address next server 192 168 0 1 define the NTP server option 42 option ntp servers 192 168 0 1
112. on O Prom Bad Length The handset software downloaded files Download new software from the Avaya that are incorrect or corrupted website per Software Maintenance Registering The handset has completed If registrations are failing the phone can initialization of the SIP application and stay in this state for a considerable is attempting to register lines to the length of time After the phone leaves SIP proxy servers this state press the LINE key to view what lines have failed to register Ensure usernames and passwords have been entered in administrative menus for registrations that have failed and that proxy information is correct in the SIP configuration files RTP Open Failed The handset attempted to open an Verify that Avaya SVP Server capacity RTP port for audio but was has not been exceeded unsuccessful Select License The correct protocol has not been Using the Admin menu select one selected from the license set license from the set to allow the phone to download the appropriate software Server Busy Handset is attempting to download None the handset will automatically from a HTTP TFTP server that is busy retry the download every few seconds downloading to other devices and refusing additional downloads SIP Login Prompt for login information At power on initialization no username username and password was detected in the Admin menu items for SIP registrations Enter a valid username and password for
113. on of the handset s OAI graphical capabilities immediately upon selection Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide June 2012 55 WPA2 Enterprise PEAP Certificate Enrollment and EAP FAST Manual PAC Provisioning The Handset Administration Tool HAT is used for enrolling a handset with a PEAP certificate or manually provisioning PAC files PEAP The Handset Administration Tool HAT is used for enrolling a handset with a PEAP certificate in DER format Only the DER certification format is supported All other certificate formats need to be converted into the DER format prior to enrolling the handset Choose the Certificate tab and use the file browser to identify the certificate to be loaded Once chosen HAT will perform a rudimentary check on the file to make sure the format is DER and that the certificate date is valid If these tests pass HAT will indicate that the certificate is valid and enable the Enroll button Click Enroll to install the certificate onto the handset The screen below shows a valid certificate that has been identified with the file browser Handset Administration Tool Connect Password Error info Firmware Settings Server Certificate PAC Version Certficate File Valid Certificate LD Browse Handset E Read Wie Enroll Revoke Error CJ O Valid Certificate OA The screen below shows a certificate chosen with the file browser but found to be
114. onfiguration 364x Endpoint Parameters Definition Parameter name Allowable values SIPDOMAIN ip addr FQDN no spaces 1 null SSON config files 60 chars or NULL SIP_CALLID_PER_LINE 0 1 O can use same Call ID SSON config files ne value for different lines 1 must use unique call id per line MSGNUM dial string 1 50 chars no none eo config files spaces or NULL SIP_MAIL_SUBSCR dial string 1 50 chars no none a config files spaces or NULL SIP_FAVORITES comma separated list of up none config files to 15 number name number can appear without quotes or NULLS SIP_LINE1 5 1 16 chars or NULLS DA HAT line1 only SSON config files SIP_LINE_CALLID1 5 1 18 chars or NULLS notset no SSON config files SNMPADD IP address DNS name list or no User menus HAT SSON NULLS up to 255 characters config files System Manager SNMPSTRING 1 32 characters no spaces no User menus HAT SSON or NULL config files System Manager PAC_FILENAME 1 32 chars or NULL none yes HAT SSON config files SERVER _CERT FILENAME 1 32 chars or NULL HAT SSON config files Table footnotes Causes reboot This parameter already appears in the 46xxsettings txt file and is common with at least one other Avaya phone 1 These are the allowable values that can be set using the remote configuration parameter The allowable values for the same configuration item in HAT and menus may not adhere to these listed
115. or Static IP Select the mode for operation from the IP Address menu Use DHCP mode will use Dynamic Host Configuration Protocol to assign an IP Address each time the handset is turned on If DHCP is enabled the handset also receives all other IP Address configurations from the DHCP server If a needed parameter is not supplied by DHCP and there is a static value the static value will be used You can use the Static IP to manually set a fixed IP Address If you have selected Static IP the handset will prompt for the IP addresses for each configurable network component When entering addresses enter the digits only including leading zeroes Regardless of the mode in which the handset is operating the following components are required and must be configured as part of the SIP system Phone IP The IP address of the handset This is automatically assigned if DHCP is used If using Static IP configuration you must obtain a unique IP address for each handset from your network administrator Default Gateway and Subnet Mask are used to identify subnets when using a complex network which includes routers Both of these must be configured either with an IP address under Static IP These must not set to 000 000 000 000 or 255 255 255 255 or with DHCP for the handset to contact any network components on a different subnet If configured on the DHCP server use option 3 for the Default Gateway and option 1 for the Subnet Mask Contact the network adm
116. or not enough stronger to justify roaming 0 1 2 6 12 13 e Rate The data rates required by the AP were not supported by the phone 5 e Full The AP was already handling as much voice traffic as it could support and had no additional bandwidth for this call 7 e AthT Authorization timeout 8 e AscT Association timeout 9 e AthF Authorization failed 10 e AscF Association failed 11 e SecT Security timeout 29 30 31 32 33 34 35 e SecF Security failed 37 39 e Cnfg Configuration failure 19 38 41 45 e CCX AP does not support CCX 52 e CCKM AP does not support CCKM 53 e WMM APp does not support WMM 54 Diagnostic display 4 er KAWA AssocCount 00002 ReAssocCount 00000 Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide June 2012 Diagnostic Tools Assocfailure 00000 e AssocCount The number of times the phone has associated since starting the functional code This number will always be at least one the initial association and higher numbers reflect hard handoffs where the phone completely lost the AP Note that hard handoffs in standby are normal only hard handoffs while in call reflect problems e ReAssocCount The number of times the phone has re associated since starting the functional code This is equivalent to the number of soft handoffs e AssocFailure The number of times the phone has failed to associate defined as the number of times
117. ound and a descriptive message displays when the handset cannot receive or place calls You may be outside of the covered area Walk back into the covered area The in service tone indicates service is reestablished The download icon indicates that the handset is downloading code This icon only appears while the handset is running the over the air downloader It appears to the right of the Signal Strength icon in the same location as the Voicemail icon The download failure icon indicates that the handset has failed to download code because the code is incompatible with the handset hardware Contact your system administrator should this icon appear The muted icon indicates the current call is locally muted During character entry Indicates current data entry symbol mode Function June 2012 Using the Avaya 3641 3645 IP Wireless Handset Indicator Function fs On hook icon Solid when in standby mode to indicate that at least one call is on hold Flashing when incoming call is ringing ZN Off hook icon Solid when a call is being dialed Zs Hold icon Call is on hold x Transfer icon Call is in the process of being transferred Audio flowing icon Audio is flowing both ways on a call No audio icon No audio is flowing Call is terminating or far end hold with audio disable NavOK functions The NavOK key acts as a fifth softkey with implicit functionality as follows State NavOK key function Dialing Place phone ca
118. r is not corrupted Verify the License Management value is correct Replace the software image on the HT TP TFTP server with software that is correct for the handset model 100 Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide June 2012 Troubleshooting Message Description Acton O Appears when the handset reboots Informative only No action required Config reboot DCA Timeout DHCP Error 1 5 DHCP Lease Exp YYY YYY YYY YYY DHCP NACK error YYY YYY YYY YYY after the remote configuration if a parameter changed that requires the handset to reboot for instance it the ESSID or the Security method is changed the handset has to reboot to start using the new values This message appears for a few seconds while the handset is rebooting The handset has detected a fault for Turn the handset off then on again If which it cannot recover possibly due error persists contact Avaya Technical to a failure to acquire any network Support and report the error DHCP Error 1 The handset cannot locate a DHCP server It will try every four seconds until a server is located DHCP Error 2 The handset has not received a response from the server for a request for an IP address It will retry until a server is found DHCP Error 3 The server refuses to lease the handset an IP address It will keep trying DHCP Error 4 The server offered the handset a lease that is too short The minimum leas
119. ransmitted a packet and received an ACK in the last second GatewyType The gateway type if any that the phone is checked in to This will be one of the following 2Mb SVP server operating at 2 Mbps max speed 11Mb SVP server operating at 11 Mbps max speed NoA2 No gateway in use used with Wifi Qos TxPower dBm Current transmit power in dBm A table of dBm values and the associated power in milliwatts is shown below 9970 060 67 c011 7020 064 71 Weak a340 116 72 Weak Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide June 2012 87 88 b2e0 153 72 Rate The third debug display shows the status and signal strength of the current AP and up to three other candidate APs The first line shows the current AP and the next three lines show up to three candidates if there are that many If there are fewer than three candidates extra lines will be blank Each line has four fields 1 Last 4 hexadecimal digits of the AP s MAC address 2 The channel being used by that AP 3 The signal strength of that AP 4 For the current AP the Association Identifier AID with the highest two bits set To extract the actual AID subtract 0xc000 For the candidates a reason code telling why the current AP was a better candidate The reason codes are as follows The numbers in brackets are the associated handoff codes e Unkn Unknown e Weak The AP s signal strength was weaker than the current AP
120. red order that is set in the 46xxsettings txt file DHCP Dynamic Host Configuration Protocol DHCP is a standardized protocol that dynamically assigns various configuration parameters to the clients These configuration parameters include IP address subnet mask default gateway and other critical network configuration information DHCP servers centrally manage such configuration data and are configured by network administrators with settings that are appropriate for a given network environment The handsets use the following DHCP options if DHCP use is enabled Option Meaning O O 6e ONSsener e TFIPsever 152 Avaya Wireless Application me atone If values are not received via DHCP the handsets use the statically defined values t If values for the non SSON options are subsequently found in the SSON data or the config files the handsets use these values instead of the DHCP supplied values See the SSON Option section below for additional data The Avaya Wireless Application Interface Gateway is referred to in the handset menus and elsewhere in this document as the OAI Open Application Interface Gateway It is a gateway that manages third party vendor programming such as for nurse call systems or facility directories The Installation document for the Open Applications Interface OAI Gateway is available at https support avaya com css P8 documents 003745895 Avaya 3641 3645 6120 6140 IP Wireless Handset SIP A
121. rements using the HAT tool Thereafter you can use the Remote Configuration File method to set the remaining parameters See the Remote Configuration Files section below for more information When WPAZ Enterprise security is used you can provision PAC files for EAP FAST wirelessly or by using the HAT For PEAP certificates can be enrolled either using HAT or via the Remote Configuration File For details see WWPA2 Enterprise PEAP Certification Enrollment and EAP FAST Manual PAC Provisioning Other settings that must be configured include but are not limited to WLAN QoS DSCP tagging and DHCP If you do not select these parameters the handset uses the default settings However certain settings for example SID and related security settings and Regulatory Domain parameters do not have default values and you must configure these parameters For more information see Remote Configuration Files Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide June 2012 25 Configuration flow chart Each step is explained in the following pages Call Server Install Handset software onto HTTP TFTP server sink cfg cfg pi1400sa bin pd14udsa bin pd14odsa bin pd14shim bin pd14csa bin See Chapter 5 Configure Each Avaya 3641 3645 IP Wireless Handset See Chapter 6 Fully Charge The battery pack on each handset Power up See Chapter 9 Configure Configure 9 gt Access Points See Chapters 2 amp 4 Co
122. riginating from the wireless LAN Avaya 3641 3645 6120 6140 IP Wireless Handsets can exhibit transmission problems in several ways They can cease functioning properly display error messages or display incorrect data When using and troubleshooting handsets consider the following problem sources to determine the best method of approaching any specific situation Access point problems Handset audio problems are related to AP range positioning and capacity Performing a site survey as described in this document can isolate the AP causing these types of problems If the handset itself is suspected conduct a parallel site survey with a handset that is Known to be properly functioning In range out of range Service will be disrupted if a user moves outside the area covered by the wireless LAN APs Service is restored if the user moves back within range If a call drops because a user moves out of range the handset will recover the call if the user moves back into range within a few seconds Capacity In areas of heavy use the call capacity of a particular AP may be filled If this happens the user will hear three chirps from the handset The user can wait until another user terminates a call or move within range of another AP and try the call again If a user is on a call and moves into an area where capacity is full the system attempts to find another AP Due to range limitations this may be the same as moving out of range Transmissio
123. rs If the handset is configured to use DHCP it initializes using the values supplied by DHCP non SSON data Note that these values supplied by non SSON DHCP are used by the handset but they are not stored in persistent storage on the handset If any of the requested parameters are not supplied by non SSON DHCP values for those same parameters in persistent storage if any will be used Then the handset parses the SSON data and any values specified in this data are saved in persistent storage on the handset overwriting any previously saved data The handset will start using the new values immediately as long as these are values that do not require a config reboot If the handset is not configured to use DHCP it initializes using values from persistent storage on the handset Next the handset reads in the generic config file if possible Any values specified in this generic config file are saved in persistent storage on the handset overwriting any previously saved data The handset will start using the new values immediately as long as these are values that do not require a config reboot Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide June 2012 111 Then the handset reads in the handset specific config file if possible Any values specified in this handset specific config file are saved in persistent storage on the handset overwriting any previously saved data The handset will start using the new values immediat
124. s the first item on the speed dial list and is specially marked with a greater than symbol gt as the first character in its name Only one such number can be programmed Enter the number to be dialed and the name for example Security and scroll to assign to one key press The choices for this key press are 1 9 O or The carat represents the volume up and down buttons This number must be programmed in every handset This setting cannot be modified by the user This feature is not available in a handset where the user has disabled Pre dial in the Config menu Password Enable Disable Change The password option controls access to the Admin menu It is enabled by default with the password 27238 The Password option operates as a toggle between Enabled and Disabled The info line will display the current state Press NavOK to change the password protection state You must enter the default or previously set password to modify the password requirement and to verify the change Change Password option appears only if you have enabled the password The password is disabled by default You must set the password in each handset for which controlled access is desired The password may be up to 18 characters in length Only numbers and letters are allowed Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide June 2012 45 46 Note You can defined the admin password in the HAT in the Admin menu or by using the PROCPSWD confi
125. sabled Disabled all None set _ Enabled n a 0 None set Disabled 10 minutes None set 8552 Use DHCP None set None 40bit SVP June 2012 Configure Each Avaya 3641 3645 IP Wireless Handset QoS DSCP WT in call 46 tabs WT standby 34 Other 0 Cisco FSR Username none set Password Reg Domain none set 802 11 mode b amp b g mixed Transmit Power 30 mW 15 dBm Diagnostics Run Site Survey n a Diagnostics Disabled Syslog Mode Disabled Error Handling Restart on Error Mode 7 Minimum requirements for functionality after Restore Defaults Set SSID to an available AP and set Regulatory Domain to 01 Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide June 2012 61 Chapter Seven Testing a handset Note It may be necessary to charge the handset before performing this test If so place the handset into the charger for a minimum of two hours before using it Verify proper registration and operation of each handset by performing the following tests on each handset in an active wireless area 1 Power on the handset by pressing the END key A series of messages will be displayed as the handset connects to the system The handset should display the user extension 2 Place a call and listen to the audio quality End the call by pressing t
126. t Items on the FCN menu are accessible through navigation and selection keys or through short cut keys as displayed with the menu items OAI functions are automatically added as items at the end of this menu when defined on an OAI server Notes on battery packs 76 e Avaya offers the following battery types with increasing capacity Standard Extended and Ultra Extended e Battery pack life will vary depending on handset model and features and system infrastructure e Batteries are shipped with a partial charge You must fully charge the batteries before using them in phone operation e Maximum battery pack performance is achieved after a few charge discharge cycles e f multiple battery packs are supplied with your handset you must charge each battery fully upon receipt to prolong battery life battery packs will slowly lose charge if unused To maintain battery potential charge unused battery packs occasionally or alternate battery pack use Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide June 2012 Using the Avaya 3641 3645 IP Wireless Handset e After a length of time battery packs will lose the ability to maintain a charge and to perform at maximum capacity and will need to be replaced This behavior is normal for all batteries e You must charge the battery overnight while the handset is turned off e Ifthe handset does not charge clean battery pack charger and handset contacts with an alcohol s
127. t least one other Avaya phone The 364x endpoint section contains parameters that are specific to the Avaya 3641 3645 6120 6140 IP Wireless Handsets Note that double quotes can be used around the entire value that a parameter is set to with the exception of the SIP_FAVORITES parameter They can also be used to denote the NULL string They cannot be used any other way except on the SIP_FAVORITES parameter See the sample file for more information Persistency The handset saves configuration information in its memory and uses the information if the value is not available otherwise This persistence is true for all the parameters In order to remove a parameter that was previously set and no longer needed one must set it to the null string in the configuration file The null string can be used to clear out any parameter that is a string or an IP address Other parameters such as a port address have to be deliberately set back to the default to get rid of a particular definition For parameters that are enabled or disabled just removing them from the configuration file does not disable them if they were previously enabled you must deliberately set them to 0 to disable them for instance the OAL ENABLE parameter In some installations it is advisable to set all user specific values such as lines to the null string rather than leaving them un configured Precedence and how the handset initializes and uses the supplied paramete
128. the SIP call server will redirect the call as configured by the system administrator Active mode off hook The handset is in the active mode when it is off hook or an incoming call is answered 70 Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide June 2012 Using the Avaya 3641 3645 IP Wireless Handset When an incoming call occurs during an active call the handset will play the second call ringing sound until the call is answered the caller hangs up or the call transfers to voicemail If the END key is pressed the first call is terminated and the handset reverts to a full ring The active mode utilizes the most bandwidth and battery power To conserve battery resources return the handset to the standby mode when a call is completed by pressing the END key Push to talk PTT mode The Avaya 3645 6140 IP Wireless Handsets utilize channels for incoming and outgoing radio communication While PTT is active the handset is in PTT mode It can receive regular phone calls in this mode When a regular phone call is answered the handset enters active mode Configuration menu mode When user preferences are being configured in the Config menu the handset is on but is not active If the handset is idle 20 seconds while in the Config menu it will return to the standby state Calls can be received but cannot be answered unless you exit the Config menu If the handset receives an incoming call while in the Config menu an
129. thentication Select either Open System or Shared Key WEP Enable Disable Select either Enable WEP or Disable WEP Key Information Default Key Enter the key number specified for use by the handsets This will be 1 through 4 Key Length Select either 40 bit or 128 bit depending on the key length specified for use at this location Key 1 4 Scroll to the key option that corresponds to the Default Key that was entered above Enter the encryption key as a sequence of hexadecimal characters Use the 2 and 3 keys to access hexadecimal digits A through F WPA2 PSK The security features of WPA2 Wi Fi Protected Access using PSK are available and may be used if supported by the APs in the facility Select either Passphrase and enter a passphrase between eight and 63 characters in length or Pre Shared Key and enter the 256 bit key code WPA PSK The security features of WPA Wi Fi Protected Access using PSK pre shared key are available and may be used if supported by the APs in the facility Select either Passphrase and enter a passphrase between eight and 63 characters in length or Pre Shared Key and enter the 256 bit key code Cisco FSR Fast Secure Roaming FSR is designed to minimize call interruptions for Avaya 3641 3645 6120 6140 IP Wireless Handset users as they roam throughout a facility Cisco FSR requires specific configuration of the Cisco APs in your site See your Cisco representative for detailed documentation on configurin
130. tion Generally you should organize the test according to area and volume placing numerous calls to others who can listen while you perform coverage tests Note any areas with excessive static or clarity problems and report it to an Avaya service engineer The coverage test will also require you to put the handset in Site Survey mode and walk the entire coverage area to verify all APs Conducting a Site Survey Conduct a site survey of the installation by walking the site looking for interfering 802 11 systems adequate coverage and channel assignment and correct AP configuration The site survey discussed here does not replace an RF site survey conducted by professionals who specialize in WLAN design and voice optimization implementations Avaya offers professional services including RF site surveys Note The handset s site survey mode is not a replacement for a professional site analysis and must be used only for testing limited site validation and troubleshooting Note The handset s site survey mode does not include functionality to allow for analysis or troubleshooting of 802 11n specific WLAN features 1 Referring to Chapter 8 Diagnostic Tools section Run Site Survey put a handset into Site Survey in the Any Smry ESSID mode Walk throughout the site checking for any expected APs or other ESSIDs Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide June 2012 65 2 Then walk the site again in M
131. u You can activate a call using the Line menu on a selected line or view the status of lines Pressing the LINE key from the active mode displays a menu of line appearances as programmed in the HT TP TFTP configuration file The LINE key can be pressed while the handset is in the standby mode to activate the handset and to activate a new call on the selected line The currently selected line is indicated by an asterisk Lines for which the corresponding proxy server has outstanding new mail are flagged with plus characters The proxy server IP address is displayed on the info line Lines that should be registered to a proxy but have failed registration for any reason are displayed in faded text and are not selectable from the menu Exit the LINE display by pressing a line number key to start a new call on the selected line and put any other call on hold or by pressing the END key to exit without starting a new call Press the More softkey to page through additional items on the Line menu Symbol menu The symbol menu allows you to change the set of characters available for data entry through multiple key presses of the dial pad keys While dialing a number or entering login information press the Symb softkey to view a menu of possible sets of characters that can be entered using multiple key presses of the dial pad keys Normally a simple numeric mode is selected selecting other symbol modes allows convenient access t
132. ually exclusive options Both are disabled by default When you use the Handset Administration Tool to configure this option ensure that you disable the PTT option in the PTT Admin tab under Handset type before enabling the Emergency Dial option in the Phone Config tab When you enable PTT the Emergency Dial option will not be available and is grayed out Push to talk Disable Enable If enabled the PTT options will appear on the Config menu for the end user to subscribe to allowed channels etc If disabled the PTT options will not appear on the Config menu and the Emergency Dial option may be enabled PTT is disabled by default When enabled all 24 PTT channels are allowed by default To toggle the allowed status of any channel select Allowed Channels scroll to the channel to be disallowed and press NavOK Allowed channels are displayed with an asterisk in the left column Only those channels allowed in the Admin menu will appear on the Config menu where they can be subscribed to by the end user The priority channel labeled by default as channel 25 may be set and made available to all PTT handsets When you make a PTT broadcast on the priority channel the broadcast overrides any active PTT transmission on all other channels Note When using the HAT the administrator can select a default PTT channel for the user However the user can override the administrator s choice and change the default channel to any enabled channel
133. ular failure Possible error codes are 01 HTTP TFTP server did not find the requested file 02 Access violation reported from HTTP TFTP server 07 HTTP TFIP server reported No such user error 16 No HTTP TFTP server address 81 File put into memory did not CRC FF Timeout error HTTP TFTP server did not respond within a specified period of time Error code 01 02 07 or 16 check the HTTP TFTP server configuration Error code 81 the handset will attempt to download the file again For other messages power off the handset then turn it on again to retry the download If the error repeats note it and contact Avaya Customer Support Too Many Errors The handset continues to reset and Fatal error Return handset to Avaya cannot be recovered Unknown XX yy ZZ A phrase is missing from the phintl language file Updating The handset is internally updating its software images Updating Code Handset is downloading new software into memory The number icons at the bottom of the display indicate which file number is currently being downloaded This message also displays a progress bar When the progress bar fills the display line the update operation is complete on that file Wait for bandwidth The phone is waiting for bandwidth sufficient for voice communication Waiting Handset has attempted some operation several times and failed The software loaded into the handset
134. us HAT SSON wpapsk contig files WPA_PASSPHRASE 1 63 chars or NULLE Illegal not set wpa2psk yes Admin menus HAT SSON characters ASCII nae config files ASCII 63 ASCII 96 WPA_PSK 64 hex chars or rity not set wpa2psk yes Admin menus HAT SSON wpapsk config files WPA2E_AUTH eapfast peap eapfast wpaze Admin menus HAT SSON config files config files WLAN_SEC_USERNAME 1 32 chars or NULL Valid not set fsr yes Admin menus HAT SSON chars A Z a z 0 9 wpa2e config files _1 8 A 0 and space WLAN_SEC_PASSWORD 1 32 chars or NULL Valid not set fsr yes Admin menus HAT SSON chars A Z a z 0 9 wpa2e config files _ amp and space WLAN_QOS_TYPE svp wifiStandard svp yes Admin menus HAT SSON config files WMM_ACCESS_CONTROL mandatory optional mandatory qos wifi yes Admin menus HAT SSON standard config files DSCPAUD 0 63 46 yes Admin menus HAT SSON config files DSCPSIG 0 63 34 yes Admin menus HAT SSON config files DSCP_OTHER 0 63 yes Admin menus HAT SSON config files WLAN_RADIO_MODE a b amp b g g none yes Admin menus HAT SSON config files WLAN_A_SUBBANDS Comma separated list of 1 6 none radio yes Admin menus HAT SSON mode a config files WLAN_TX_POWER_A1 5mW 10mW 20mW 30mW 30mW radio yes Admin menus HAT SSON 40mW 50mW 100mW mode a config files WLAN_TX_POWER_A2 5mW 10mW 20mW 30mW 30mW radio yes Adm
135. use only 802 11g The handsets will operate up to 54 Mb s in this mode If any 802 11b capable clients or infrastructure are used in your wireless LAN then do not use g only mode instead use 802 11b and b g mixed mode for optimum performance Use b amp b g mixed if some of your infrastructure components are compatible with 802 11b The handsets will operate up to 11 Mb s Subbands have not been established for the b and b g mixed or the g only mode at the time of writing this document Provisions are made in the software to accommodate these ranges once established Newly added subbands may not appear in the preceding Admin menu table Subband Once a mode is set the subband list will display if applicable Only those ranges which are allowed in the set regulatory domain and that pertain to the set mode are displayed Note that for 802 11a the bands labeled DFS will vary depending on the set regulatory domain Multiple subbands may be set Navigate to the desired subband and set with NavOK The Transmit Power menu will open Once the Transmit Power setting is done you will be returned to the subband list To deselect a subband navigate to it and press NavOK Once the subband settings are as desired press the Done softkey to exit to the Network Setup menu Transmit power For subbands The Transmit Power list opens when NavOK is pressed from the Subband menu A transmit power setting is required for each subband Only one level may
136. wab e When the handset is properly seated the backlight comes on briefly to indicate charging has begun e Any battery which exhibits swelling cracking or other abnormality should be disposed of promptly and properly Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide June 2012 77 User defined preferences The Avaya 3641 3645 6120 6140 IP Wireless Handset features a configuration menu Config menu that is available to the user to configure user preferences and display handset information The Config menu is opened by pressing the Cfg softkey from standby mode See the Avaya 364 1 3645 6120 6140 IP Wireless Handset and Accessories User Guide Config Menu 2nd level 3rd level Ath level 5th level 6th level Lock Keys User Profiles Silent Vibrate Loud Soft Custom Ring Settings Telephone Ring Message Alert 1 Message Alert 2 Ring Off Cadence PBX Continuous Short Pulse Long Pulse Ring Tone Tones 1 10 Ring Volume Volume ET TT TT Vibrate Off Cadence PBX Continuous Short Pulse Long Pulse Ring Delay No Delay 5 Second Delay 10 Second ans soose sose soseo sose soose sose sosoo sose sosolo sose soose soos soose soes soose soos soose Wa 78 Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide June 2012 Using the Avaya 3641 3645 IP Wireless Handset 2nd level 3rd level 4th level 5th level 6th level Noise Mode Normal High Sever
137. wnload remaining parameters from the 46xxsettings file e Manual plus Remote Config Manually configure the minimum settings in each handset and then turn on the handset and allow it to download remaining parameters from the 46xxsettings file e All HAT use the HAT tool to set all parameters in each handset The option you choose depends upon a number of factors including the number of handsets you need to configure the availability of the 46xxsettings file and the installation of the HAT utility Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide June 2012 33 Configuration sequence 1 Download the latest Avaya 3641 3645 61 20 6140 IP Wireless Handset IP software from http support avaya com 2 Load the latest version of the SIP software and place it on the designated server and ensure the server is started The sink cfg cfg is downloaded first by the phone and defines the SIP code files that will be subsequently downloaded Ensure that you use the sink cfg cfg file that comes with the latest version of the SIP code and do not change the order of the files within sink cfg cfg The following six files are included in the typical SIP software package Description Filename Configuration file sink cfg cfg PHINTL language translation pi1400sa bin USB downloader pd14udsa bin Over The Air Downloader OTADL pd14o0dsa bin OTADL Shim pd14shsa bin Functional telephony protocol pd14csa bin Note S
138. xxsettings txt file for information on allowed characters and other parameter possibilities The name of the file is SIP_USERNAME1 txt SET SET SET SET SET SET SET SET SET SET SET SET STP_USERNAME1 STP_PASSWORD1 STP_USERNAME2 STP_PASSWORD2 STP_USERNAME3 STP_PASSWORD3 STP_USERNAME4 STP_PASSWORD4 STP_USERNAME5 STP_PASSWORD5 STP_USERNAME6 STP_PASSWORD6 4711 1174 4712 2174 4713 3174 4714 4174 4715 5174 4716 6174 SET SIP_LINE1 4711 SET SIP_LINE2 4711 SET SIP_LINE3 4711 SET SIP_LINE4 4712 SET SIP_LINE5 4713 SET SIP_LINE_CALLID1 4711 Miller SET SIP_LINE_CALLID2 4711 Miller SET SIP_LINE_CALLID3 4711 Miller SET SIP_LINE_CALLID4 4712 Smith SET SIP_LINE_CALLID5 4713 Johnson SET SIP_FAVORITES 1231 Favoritel 1232 Favorite2 Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide June 2012 31 Loading SIP configuration files onto HTTP TFTP server Move the46xxsettings txt file and each SIP_ username txt file to the server designated for handset support If using a TF TP server the files must be in the root directory If using an HTTP server the exact location of the files must be specified in the HTTP Server Directory Path setting See the Admin menu options for more information Ensure the HTTP TFTP server is started 32 Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide June 2012 Chapter Five Downloa
139. y itself If it does not the handset will restart Report this problem to the system administrator if it Keeps happening IP address configuration of Avaya SVP Server is wrong or missing Check error status screen on Avaya SVP Server Verify Avaya SVP Server connection to LAN The network administrator must verify that a proper IP address has been entered for the SVP Server DHCP option 151 The network administrator must verify proper DHCP server operation Check that the handset license type has a corresponding entry in the sink cfg cfg file Check that the correct files are listed under the handset license type entry The handset will continue to boot without checking if its current code is the latest available Check that the HTTP TFIP server is operational If the Wireless Telephone is using DHCP check that the DHCP options are set correctly Enter the pass phrase or pre shared key and restart the handset Check that all required software files are on the HT TP TFIP server if over the air downloading is being used If the error repeats contact Avaya Technical Support Press END The far end of a call has hung up Hang up the near end Press END to quit The handset is waiting to acquire bandwidth required for voice communication Press END or wait until bandwidth is available Avaya 3641 3645 6120 6140 IP Wireless Handset SIP Administration Guide June 2012 105 Message Description Act
140. yID Smry ESSID mode this time checking that every location has adequate coverage and has good channel allocation Note There should be at least one AP stronger than the minimum specified in the following tables l Note At any point the strongest AP shown should be on a different channel than the next best choice The handset configured for 802 11b requires 0 dBm when all 802 11b data rates are available with only 1 Mbps set Required 65 dBm when only 2 Mbps is set Required and other higher rates enabled 64 dBm when only 5 5 Mbps is set Required with 11 Mbps set enabled 60 dBm when 11 Mbps is set required and other 802 11b rates disable or enabled 802 11 Minimum Available Maximum Radio Standard Signal Strength RSSI Mandatory Data Rate 70 dBm 1 Mb s 802 11b 60 dBm 11 Mb s The critical factor is the highest data rate that is set to Required or Mandatory Other 802 11b data rates can be set enabled or disabled The highest data rate set to Required or Mandatory determines the RF power available to the wireless telephone for proper operation The handset configured for 802 11g requires 60 dBm when all 802 11g data are available with only 6 Mbps set Required 45 dBm when 54 Mbps is set Required and other 802 11g rates Required Enabled or Disable 802 11 Minimum Available Maximum Radio Standard Signal Strength RSSI Mandatory Data Rate 60 dBm 6 Mb s 80

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