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DEFINITY Enterprise Communications Server (ECS) Release 5

1. Display Display control pee buttons N _ Lucent O Handset Expansion module jack 10 Call ava on back of appearance Et Prev Nea of voice pp 4 feature buttons terminal D D a D a a o 24 Call Volume control 5 z i appearance button z z 5 feature Transfer button 5 z buttons Shift button i 5 a Line jack Conference sa as 2 2 button l 2 iE or a on nack Test button li Wale La US Ie 2 a terminal Drop button l ii FE I RZ a a p I J 1AT Mue Drop 7 9 T T Mute button Tea JLo i T Ls Dial pad Speakerphone headset Handset jack adapter jack on back Speaker Message light of voice terminal Scie Hold Ring button button Figure 1 One Version of the 8434DX Voice Terminal Softkeys
2. Display control buttons R O Display Handset la Expansion Sains module jack 10 Call appearance iu I go on back feature buttons Menu Exit lt Prev Next terminal D TE BE D FS D Volume control a a a a 24 Call button a a a a appearance z 7 feature Transfer button al l z z buttons Ring button a oe a n Conference E jo z H Line jack mA 1 EC DEF i a o on back D Ring Transter UNE of voice Test button i ee Ce a a terminal Drop button eR a ne o D l L 2 11 ml Mute Drop 8 7 7 Mute button a a Lh 7 a me NS cal Speake Hold F 5 7 Speaker button 5 O a ao T L_ Dial pad on Speakerphone headset g adapter jack on back of Hold button voice terminal E Handset jack Figure 2 Another Version of the 8434DX Voice Terminal The following features on the 8434DX voice terminal shown in Figures 1 and 2 are listed alphabetically for your convenience Explanations for each feature are also provided Conference button Dial pad Display Display control buttons Drop button For setting up conference calls This button is labeled Conf The standard 12 button pad for dialing phone numbers and accessing features The letters Q and
3. 4 Toexit the directory press Exit Toplaceacall tothename 1 Pick up the handset shown 2 While the name is shown press Call Disp Note You can also leave your handset on hook The speakerphone will turn on automatically when you press Call Disp Exit Normal v To exit any display 1 Press Exit feature and return to e Display will show call information for the active normal display call appearance Inspect You can access this feature with the softkeys only if the feature s abbreviation Inspt appears on the second line of one of the feature option screens Note If you are currently on a call and a new call comes in the display automatically shows you information on the new call You do not need to use the Inspect feature in this situation However you can use the nspect feature to see who s on a call that has been placed on hold Tosee who s on hold while 1 Press Menu and then press the softkey below Inspt on a call or if Inspt is not available on your display press Inspect 2 Press the call appearance button of the held call e Information is shown on the display screen you remain connected to the present call 3 Toreturn tothe held call press Exit and the call appearance button of the held call 41 Message Retrieval To see you
4. 10 Conventions Used in The Following Procedures Feature and Each of these boxes represents a button that has a Feature 0000 feature assigned to it The button is labeled with the feature name sometimes followed by an extension number shown as Xxxxx or a person s name This rectangular box 2 lines by 40 characters LWC CnLWC Cnslt AutCB Timer represents the 8434DX display screen Like the example tothe left the second line appearing on the display will most likely list the features you can access with the softkeys For directions on using the display and softkeys see the section titled Using the Display Softkeys and Display Control Buttons feedback tones The tone that appears in brackets after a step such as dial tone indicates what you should hear from your handset or speakerphone after successfully performing that step For a list of tones and their meaning see the section titled Tones and Their Meanings Troubleshooting Later in This Guide Later in this guide you will find a short section on troubleshooting U se the procedures listed in that section if you have problems in using your voice terminal Quick Reference Lists At the Back of This Guide At the back of this guide is a set of quick reference lists U se them to record your feature access codes and trunk codes Abbreviated Dialing personal list items and message and attendant extensions Once
5. Z have been added to the appropriate dial pad keys for directory access and the 5 button on your dial pad has raised bars for visually impaired users A 2 line by 40 character display These four buttons are labeled Menu Exit lt Prev and Next Menu is used to enter Softkey Mode and access the first feature option screen Exit is used for exiting the Display Mode and returning to Normal call handling Mode lt lt Prev and Next are used to go back and forth through the softkey feature option screens For disconnecting from a call or dropping the last party added to a conference call Expansion Module jack on back of voice terminal Handset Handset jack on back of voice terminal Hold button On some 8434DX voice terminals this can be used as a Hold Ring button Line jack on back of voice terminal Message light Mute button Ring button Shift button For connecting the 8434DX voice terminal to the 801A Expansion Module The jack is labeled EX MOD Fora fuller description of the expansion module see The 801A Expansion Module later in this guide Note An 8434DX voice terminal with attached 801A expansion module can be used only with a DEFINITY G3V3 3 or later release A handset is provided for placing and receiving calls The handset is also known as the receiver In most ca
6. is first powered up Press the softkey below Cancel if you do not want to reset the speakerphone at this time However note that the red light next to Speaker will continue to flutter e Ifyou press the softkey below Begin the display shows the following timed screen OPTIMIZING PERFORMANCE OF THE SPEAKERPHONE e You will hear a set of rising tones as the speaker phone adjusts itself to the surrounding acoustical environment These tones are automatic No user response is required 32 To adjust the speakerphone to the surrounding room acoustics 1 While on hook press e Redlight next to 2 Press e Redlight next to e Redlight next to Speaker Shift Shift Shift Speaker goes on steadily goes off blinks e You hear a series of tones as the speakerphone performs an acoustic test of the environment The display shows OPTIMIZING PE RFORMANCE OF THE SPE AKE RPHONE When the tones stop your built in speakerphone is ready for use Select Ring and Ringer Volume To select a personalized ringing pattern for those 8434DX voice terminals which have a Shift button Note F or procedures on selecting a personalized ringing pattern for those 8434DX voice terminals that have a Ring button see the next pa
7. 26 Hold Toput a call on hold while 1 you answer another call make a call or perform some other task Note The light beside Shift must be off Press Hold e Green light next to the held call flutters Note If you put a conference call on hold the other parties remain connected To answer a new call 1 while active on another Press Hold e Green light next to the held call flutters Press the call appearance button of the incoming call e You are connected to the incoming call Toreturn totheheldcall 1 Press the call appearance button of the held call e You are connected to the held call Note If you are active on a call and you press the call appearance button of the held call the active call will be dropped Intercom Automatic Dial You can access this feature with the softkeys only if the feature s abbreviation lAuto for Automatic Intercom or IDial for Dial Intercom appears on the second line of one of the feature option screens To make a call to your 1 predetermined Automatic Intercom partner While off hook press Menu and then press the softkey below Auto or if Auto is not available on your display press IcomAuto xxx while off hook ringback tone e Special intercom ring is sent Note If the call is unanswered press Go to Cvr while the call is ringi
8. or switch from the speakerphone to the handset or from the handset to the speakerphone Priority Calling You can access this feature with the softkeys only if the feature s abbreviation PCall appears on the second line of one of the feature option screens To place a priority call 1 While on hook or off hook press Menu and then press 3 burst ring the softkey below PCall or if PCall is not available on your display press Priority while on hook or off hook or Dial the Priority Calling access code while off hook dial tone Dial the extension ringback tone e Wait for the called party to answer Note If your call is not answered and you wish to redirect it to coverage press Go to Cvr while call is ringing To changea regular call 1 into a priority call when you hear a call waiting ringback tone Press Menu and then press the softkey below PCall or if PCall is not available on your display press Priority Wait for the called party to answer Note If you still receive a call waiting ringback tone wait a few minutes and try again 31 Reset Speakerphone Important Y ou can use this feature only if the Reset Spkr label appears under the Speaker button and the voice terminal is set for the Speakerphone feature If your 8434DX is equipped with this feature you can adjust the spe
9. Display Mode after using any display or softkey feature and return to Normal call handling Mode Once you are in Normal Mode you can use the display to identify current call appearance calling called party and calling called number Feature Status Indication Indicates the status of each feature accessed with the softkeys If the feature is active an arrow appears above the feature abbreviation if the arrow does not appear above the feature the feature is off Note If the feature requires you to dial a telephone number or extension such as Call Forwarding you will temporarily see the digits you are dialing rather than the arrow above the feature name Inspect Shows you call related information for an incoming call when you are already active on a call Use to identify and screen new calls Message Retrieval Allows you to retrieve messages left for you when your Message light is on Will also let you retrieve messages for other voice terminals not equipped with a display if you are authorized as a systemwide message retriever by your system manager Use to quickly and conveniently check messages even when you are already on a call Normal See Exit Stored Number Allows you to check the number stored on an Abbreviated Dialing button or as an item on an Abbreviated Dialing list Also lets you see what number you last dialed via Last Number Dialed feature Use to verify Abbreviated Dialing list items before placing a
10. Speaker Volume control button labeled j to lower the volume press the left half of the Speaker Volume control button labeled V e Red light next to Speaker goes on red light next to Mute goes on 3 Adjust speaker volume if necessary e Thedisplay shows SPEAKER L gt gt gt gt H There are eight possible volume settings On the display one arrow is the lowest setting and eight arrows is the highest setting To turn off the speaker 1 Pick up the handset and return to handset e Red lights next to Speaker and Mute go off e Speaker goes off To mute the microphone 1 Press Mute associated with the handset sothe other party cannot hear you e Redlight next to Mute goes on and other party cannot hear you 2 Press Mute again to resume talking to other party through handset e Redlight next to Mute goes off and other party can hear you again To activate the speaker 1 Press Speaker while using the handset e Red lights next to Speaker and Mute go on steadily e The speaker is active and the handset is turned off To end a call while the 1 Press Speaker a P en ae a 2 Red lights next to Speaker and Mute go off Speakerphone Note If you a
11. abbreviation TmDay appears on the second line of one of the feature option screens To see date and time 1 Press Menu and then press the softkey below TmDay or if TmDay is not available on your display press Date Time e Display returns to Normal Mode after a seconds few Timer You can access this feature with the softkeys only if the feature name Timer appears on the second line of one of the feature option screens To see elapsed time 1 Press Menu and then press the softkey below hours minutes seconds Timer or if Timer is not available on your display press Timer e Elapsed time is shown 2 Tostop the timer and clear the display press Menu and then press the softkey below Timer again or if Timer is not available on your display press Timer again e Elapsed time is displayed on the screen for about three seconds and then disappears Tones and Their Meaning Ringing tones are produced by an incoming call Feedback tones are those which you hear through the handset receiver or the speaker Ringing Tones 1 ring A call from another extension 2 rings A call from outside or from the attendant 3 rings A priority call from another extension or from an Automatic Call back call you placed ring ping half ring A call redirected from your voice terminal to another because Send All Cal
12. been accepted and dialing can begin recorder tone A fast busy tone repeated 120 times a minute indicates all trunks are busy ringback tone A low pitched tone repeated 15 times a minute indicates the number dialed is being rung speaker phone reset tones A rising set of tones indicates the speakerphone is adjusting itself to the surrounding room acoustics Note Only 8434DX voice terminals with the Reset Speakerphone feature will play these tones Troubleshooting Problem Solution A feature doesn t work as noted in this guide 1 Reread the procedure and try again 2 For many features you must lift the handset before you can use the feature 3 Check with your system manager to be sure this feature is administered on your voice terminal 4 You may have an older version of System 75 thus some features may operate differently from the procedures described in this guide Check the section below on System 75 Version Notes for ways in which these features work differently There are no feature access codes written in the appropriate blanks in this guide See your system manager for a list of feature access codes for features assigned to your voice terminal Then write the codes in this guide Problem Solution There s no dial tone 1 Check with your system manager to be sure your voice terminal is administered correctly 2 Makesurethe handset and line
13. call or reprogramming a number and to make sure the Last Number Dialed feature is appropriate to use Time Date Shows you the date and time Use as a handy calendar and clock Timer Allows you to measure elapsed time Use in order to keep track of time spent on a call or task How to Use the Features The procedures which appear in the sections Voice Feature Procedures and Display Feature Procedures give short step by step instructions for using each feature For your convenience the features in each section are listed alphabetically General Instructions Use the following special instructions for operating your voice terminal e The first time you use these procedures you will need to customize them for yourself by obtaining the following information from your system manager gt gt Your system manager may assign call appearances or features to some of the 34 call appearance feature buttons on your voice terminal To the right of each feature name in this section is a box For each feature you have on your voice pol or feature you can access with the softkeys see Note below mark Y in the blank box as a reminder The Conference Drop Hold Message M ute Select Ring Test and Transfer voice features and the Normal M ode Exit feature Exit on the voice terminal are already marked for you Y ou may also be able to use the Speakerphone and Reset Speakerphone or the Speaker feature Check with your sy
14. even in the same room when the red light next to Speaker is fluttering or when the display shows you a message that the speakerphone needs to be reset You can access this feature by pressing Shift and then Speaker or pressing the softkey below the word Begin on the display Important Y ou only need to use this feature if the Reset Spkr label appears under the Speaker button and the voice terminal is set for the Speaker phone feature Select Ring Allows you to choose your own personalized ringing pattern for your voice terminal from among eight available patterns Use to help distinguish your incoming calls from those of other nearby voice terminals Note According to the 8434DX voice terminal you are using this feature is accessed dther by pressing Shift and then Hold if your 8434DX has a Shift button or by pressing Ring if your voice terminal has a Ring button Send All Calls Temporarily sends all your calls to the extension of a person designated by your system manager to answer them when you cannot perhaps a secretary or receptionist Use when you will be away from your desk for awhile or when you do not wish to be interrupted by telephone calls Speaker Listen Only Allows you to place calls or access other voice features without lifting the handset H owever in order to speak to
15. retrieve To collect telephone messages with the Message or Voice Message Retrieval features Also with Call Park to resume a call from an extension other than the one where the call was first placed or received ringer The device that produces the electronic ringing sound in your voice terminal softkey features Those features accessed with the five arrowed softkeys a and the four display control buttons A person using an 8434DX can access up to 15 softkey features softkeys The five buttons below the display labeled with arrows These buttons correspond to feature abbreviations on the second line of the display screen Softkeys can be used along with display control keys to access up to 15 features These features are in addition to those features assigned to the call appearance feature buttons on your voice terminal stored number A telephone number which has been programmed and stored as a 1 2 or 3 digit list item for use with Abbreviated Dialing It can be a complete or partial telephone number an extension number or a feature or trunk code Once 50 programmed a number can be accessed by first dialing the list then the list item digit s under which it is stored If the number is stored on an AD xxxxx the number can be accessed by simply pressing that button and then dialing the appropriate entry number switch The device that makes connections for all voice and data calls
16. status light next to it These buttons can be used for features only For information on connecting the expansion module to the 8434DX voice terminal see the 801A Expansion Module nstruction Manual shipped with the expansion module A Quick Look at the Features Here are brief descriptions of both voice features and display features that can be used with the 83434DX voice terminal Each description includes what each feature does and how you might want to use it Note You will automatically have the following features on your voice terminal Conference Drop Hold Message Mute Select Ring Test and Transfer voice features and Normal Mode Exit feature labeled Exit on the voice terminal among the display features You may also be able to use the Speaker phone and Reset Speakerphone or the Speaker feature Check with your system manager to see what other features you can use with a DEFINITY Generic 1 or Generic 3 the DEFINITY ECS or with System 75 You may also be able to use up to 15 other features accessed with the softkeys and display control buttons These features are in addition to the features administered on the call appearance feature buttons on your voice terminal Check with your system manager to see which softkey features are available to you Voice Features Abbreviated Dialing AD Allows you to store selected telephone numbers for quick and easy dialing Each number can be a complete or partia
17. the line you will get when you lift your handset The green status light next to each call appearance and feature button tells you the line or feature is being used Transfer button For transferring a call to another voice terminal Volume control button For adjusting the volume of the following e The speakerphone or speaker when a call is in progress using the 2 way speakerphone or 1 way speaker e The handset receiver level while a call is in progress using the handset e Thetoneringer when the speaker is off and either the handset is inactive or the tone ringer is active Note When the speaker is active the ringer volume is automatically reduced to a low setting The volume is restored when the speaker is turned off Remember The Volume control button on your voice terminal does not control the volume level of adjunct equipment The 801A Expansion Module The 801A Expansion Module is an optional adjunct device which can be connected to the 8434DX voice terminal in order to extend the number of call appearance and feature buttons available on the voice terminal Note An 8434DX voice terminal with attached 801A expansion module can only be used with a DEFINITY G3V3 3 or later release The expansion module has 24 buttons arranged in two columns e Each of the top 18 buttons has a red and green light next to it These buttons can be used for call appearances or features e Each of the bottom six buttons has a single green
18. you begin Step 3 Press and then press the softkey below Prog or if Prog is not available on your display press Program or Dial the AD Program access code dial tone Press AD xxxxx to be programmed dial tone Dial the outside number extension or feature access code you want to store up to 24 digits Notes f the programmed number is associated with a list it can be up to 24 digits If the stored number is NOT associated with a list that is an Automatic Dialing button it can be up to 16 digits See your system manager if you need help You may be able to use the softkeys to add special functions such as Pause Mark or Wait into the telephone numbers programmed on the AD button If you are programming an outside number be sure to include a trunk code if applicable Press confirmation tone e Number is stored e Repeat Steps 4 through 6 to program additional buttons Hang up or press Drop to end programming To place an AD call 1 Press the selected AD xxxxx ringback tone Call is automatically dialed To program reprogram an outside number extension or feature access code into a personal list On a separate sheet of paper write down the outside numbers extensions and or feature access codes you want to program as items on your personal lists s Note Each phone number or feature access code is sto
19. 2 Dial the extension where the call is parked confirmation tone e f returning to the call parked at your voice terminal dial your own extension Note If you receive intercept tone the parked call has been disconnected or retrieved by someone else Call Pickup You can access this feature with the softkeys only if the feature s abbreviation CPkUp appears on the second line of one of the feature option screens To answer a call placed to a member of your pickup group when your voice terminal is idle 1 Press Menu and then press the softkey below CPkUp or if CPkUp is not available on your display press CallPickup or Dial the Call Pickup access code e You are connected to the ringing call Conference To add another party toa 1 Press Conf dial tone call for a total of up to six parties e Present call is put on hold and you are given a new call appearance all other parties remain connected to each other 2 Dial the number of the new party and wait for an answer Note You can privately discuss the call with the new party at this time if there is no answer or the line is busy press the call appearance button next to the fluttering light in order to return to held call 3 Press Conf again e All parties are now connected e Repeat Steps 1 through 3 for additional conf
20. Lucent Technologies Bell Labs Innovations DEFINITY Enterprise Communications Server ECS Release 5 8434DX Voice Terminal User s Guide 555 230 856 Comcode 107985558 Issue 2 October 1997 NOTICE While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing Lucent Technologies can assume no responsibility for any errors Changes or corrections to the information contained in this document may be incorporated into future issues TO ORDER COPIES OF THIS DOCUMENT Contact Lucent Technologies BCS Publications Center 2855 N Franklin Road Indianapolis IN 46219 Domestic 1 800 457 1235 International 1 317 322 6411 Domestic Fax 1 800 457 1764 International Fax 1 317 322 6699 Order Document No 555 230 856 Issue 2 October 1997 For more information about related documents see Business Communications Systems Publications Catalog 555 000 010 HEARING AID COMPATIBILITY This voice terminal is Hearing Aid Compatible HAC In addition some units have HAC printed on them YOUR RESPONSIBILITY FOR YOUR SYSTEM S SECURITY You are responsible for the security of your system Lucent Technologies does not warrant that this product is immune from or will prevent unauthorized use of common carrier telecommunication services or facilities accessed through or connected to it Lucent Technologies will not be responsible for any charges that result from such u
21. age Consult Provides automatic redirection of certain calls to your voice terminal for answering Your system manager determines which calls will be sent to you Use to answer calls for other extensions for whom you provide coverage Note If you are a covering user you can use the Consult feature after answering a coverage call to call the principal the person for whom you are answering calls for private consultation Then you can add the calling party to the conversation transfer the call to the principal or return to the calling party Call Forwarding All Calls Temporarily forwards all your calls to another extension or to an outside number depending on your system Use when you will be away from your voice terminal and you want your calls to be forwarded to a telephone number of your choice Call Park Puts a call on hold at your voice terminal for retrieval at any extension Use when you need to go elsewhere to get information during a call or whenever you wish to complete a call from a different location Also if the call received is for someone else use it to hold the call until the called party can answer it from another voice terminal Call Pickup Lets you answer a call at your voice terminal for another extension in your pickup group Use when you wish to handle a call for a group member who is absent or otherwise unable to answer Note You can use this feature only if you and the called party have been assigned to the same p
22. akerphone to the surrounding room acoustics to provide optimal performance Use the Reset Speaker phone feature in the following ways e Whenever you move your voice terminal to another place even in the same room e Whenever the red light next to Speaker is fluttering Note You may also use this feature when you are on a call in the unlikely event your speakerphone makes a squealing noise during the call Your speakerphone will adjust itself to normal for that call No tones will be heard Important f there has been an interruption in power such as the system has just been powered up again or you have plugged in the voice terminal at another location the light next to Speaker flutters until you reset the built in speaker phone You can initiate the Reset Speakerphone feature when your handset is on hook or during a call in which you are using the built in speakerphone If a call isin progress you will not hear the tones and the new speakerphone adjustment is reset for only the duration of that call Remember you can use the Reset Speakerphone feature only if your voice terminal is set for the Speakerphone features as opposed to the Speaker feature When you first power up the voice terminal the following display appears PLEASE RESET SPKR Begin Cancel Toreset thespeakerphone 1 Press the softkey below Begin to reset the when the voice terminal speaker phone
23. and return to Normal call handling Mode lt Prev and Next gt are used to help you go back and forth through the F eature Menus enhanced list One of the four types of Abbreviated Dialing lists programmable only by the system manager and available only with System 75 Version 3 a DEFINITY Generic 1 or Generic 3 or a DEFINITY ECS Contains telephone numbers useful to all system members and stores each of those numbers as a 1 2 or 3 digit list item extension A dialing number of one to five digits assigned to each voice terminal connected toa DEFINITY Generic 1 or Generic 3 aDEFINITY ECS or toa System 75 feature A special function or service such as Conference Hold Send All Calls etc feature access code A dial code of one two or three digits which you use to activate or cancel the operation of a feature Check with your system manager for the feature access codes for your system group list One of the four types of Abbreviated Dialing lists programmable by the controller of the list or the system manager Contains telephone numbers useful to members of a specific group and stores each of those numbers as a 2 digit list item handset The handheld part of the vice terminal which you pick up talk into and listen from Also known as the receiver message retriever A person authorized by the system manager to retrieve messages for other users off hook When t
24. bbreviated Dialing button that is not stored on an AD list this programmed number can be up to 16 digits and characters You may also be able to use the following softkey features with Abbreviated Dialing Press Menu and then the softkey below the feature abbreviation e Program labeled Prog You can program a telephone number extension or feature access code on an AD button e Pause labeled Pause A 1 5 second pause can be placed in an AD number such as between an access code and the telephone number e Mark labeled Mark Numbers included after a Mark on an AD button are dialed in Touch Tone signal form e Wait labeled Wait Numbers included after a Wait on an AD button are delayed 5 to 25 seconds until the voice terminal receives dial tone from the switch e Suppress labeled Spres Suppressed numbers are dialed but not shown on the display an s appears instead Used for passwords or authorization codes 17 To program reprogram an AD button Note AD buttons must first be assigned by system manager On a separate sheet of paper write down the outside numbers extensions and or feature access codes you want to program Note Each AD button will hold one complete phone number or feature access code up to 24 digits Pick up the handset dial tone Note If you are using the built in speakerphone you must either press a call appearance button or press Speaker before
25. confirmation tone Note To leave a message for a coworker to call you LWC instead TousetheConsult feature 1 Press totalk privately with a c coworker after answering a a redirected call 2 Press Transfer dial tone II is put on hold Menu and then press the softkey below Cnslt or if Cnslt is not available on your display press Consult priority ring to coworker or Dial the coworker s extension Note You can privately discuss call if your coworker is not available press the call appearance button next to the fluttering light to reconnect to call Transfer again to send the call to the coworker 3 Press or Press Conf to make it a 3 party call 22 Call Forwarding All Calls You can access this feature with the softkeys only if the feature s abbreviation CF rwd appears on the second line of one of the feature option screens Totemporarily redirect all 1 While on hook or off hook press Menu and then calls to an extension or outside number of your choice press the softkey below CFrwd or if CFrwd is not available on your display press Call Fwd while on hook or off hook or Dial the Call Forward access code while off hook dial tone Note If you have console permission next dial the extension number whose calls are to be forwarded receive dial tone Dial the extensi
26. cords at your voice terminal are securely connected at both ends 3 Press Test If the green light next to Test does not go on or flashes rather than goes on steadily the voice terminal is not communicating with the DEFINITY switch or with System 75 4 Finda working voice terminal of the same type as your own Unplug this voice terminal from its modular wall jack Plug your voice terminal into that jack and check if it gets dial tone 5 If your voice terminal still does not work plug the working voice terminal of the same type into your modular wall jack If the working voice terminal has dial tone your own voice terminal is faulty See your system manager 47 Problem Solution The telephone doesn t ring Make sure the ringer is turned on Set the ringer volume to a higher level Place a test call from another extension to your extension Check the line cord to make certain it is securely connected at both ends If there is still a problem see your system manager The lights do not go on next to the buttons Do a self test of the voice terminal light to see if they go on 2 Check the line cord to make certain it is securely connected at both ends 3 If thereis still a problem see your system manager System 75 Version Notes If you have Version 1 or 2 of System 75 some features may work a little differently than noted in this guide The follow
27. creen shows you the digits you are dialing an arrow appears above the feature as in the example below If there is not an arrow above the feature the feature is off v CFrwd CPark Excl TmDay PCall When both parties hang up from the call the arrow above PCall Showing feature status indication disappears Resetting the Speakerphone with the Softkeys When Powering Up the Voice Terminal Important Y ou can use the Reset Speakerphone feature only if the Reset Spkr label appears under the Speaker button When you first power up the voice terminal the following display appears PLEASE RESET SPKR Begin Cancel When you reset the speakerphone on your voice terminal you hear a set of tones as the speakerphone performs an acoustic test of the environment When the tones stop your speakerphone has finished adjusting itself for optimal performance and is ready for use For more information about the Reset Speakerphone feature see Reset Speakerphone in the Voice Feature Procedures section later in this guide Note If you are using an 8434DX without the Shift button the voice terminal will automatically reset the built in speakerphone when needed Toreset thespeakerphone 1 Press the softkey below Begin to reset the when the voice terminal speaker phone is first powered up Press the softkey below Cancel if you do not want to reset the speakerph
28. erence connections Toadd a call you veputon 1 Press Conf dial tone feelers ANYONE e Heldcall light continues to flutter the current call light also flutters e You aregiven a new call appearance 2 Press the call appearance button of the call on hold first call 3 Press Conf again e All parties are now connected To disconnect from a 1 Press Drop dial tone normal call and obtain dial tone without hanging up the handset Note f you press Drop during a conference call the last party added will be dropped and you will remain connected to the other parties 25 Dr op v To disconnect from a 1 Press Drop dial tone normal call and obtain dial tone without hanging Note f you press Drop during a conference call the last party added will be dropped and you will up the handset remain connected to the other parties Handset Volume v To raise or lower the 1 While handset is off hook press the Volume control receive level volume button of the handset e Toraise the volume press the right half of the Volume control button labeled to lower the volume press the left half of the Volume control button labeled e Thedisplay shows HANDSET gt gt SS H There are eight possible volume settings On the display one arrow is the lowest setting and eight arrows is the highest setting
29. eys Speaker button On some 8434DX voice terminals this can be used as a Speaker Reset Spkr button Speakerphone headset adapter jack on back of voice terminal 10 Call appearances feature buttons on left Test button The five buttons located below the display and labeled with arrows A correspond to words on the display screen Y ou can use the softkeys along with display control keys to access up to 15 features on your voice terminal in addition to those features administered on the call appearance feature buttons For a list of the features that can be accessed with the softkeys check with your system manager For procedures for using these softkey features see Using the Display Softkeys and Display Control Buttons later in this guide For accessing the built in 2 way speakerphone Note Y our voice terminal can be set for either the Speaker listen only feature or the Speakerphone listen and talk feature Check with your system manager to see how your Speaker button is to be used If your 8434DX has the Reset Spkr label under the Speaker button you can also use the Reset Speakerphone feature When you press Shift and then Speaker your voice terminal must be on hook and it must be set for the Speakerphone feature you hear a set of tones as the speakerphone performs an acoustic test of the environment When the tones stop your speakerphone has finished adjusting itself for o
30. eys only if the feature s abbreviation View appears on the second line of one of the feature option screens To view a number stored 1 Press Menu and then press the softkey below View orgie DOU or if View is not available on your display press Stored 2 Press the selected AD xxxxx e Stored number is shown 3 Toreturn tothe normal display press Exit or repeat Step 2 to see another stored number To see the number stored 1 Press Menu and then press the softkey below View as a list item or if View is not available on your display press Stored 2 Press the selected Pers List or Grp List or Sys List or Dial the appropriate AD List code e Listi e List2 e List 3 Note An Enhcd List may also be available see your system manager 3 Dial the selected list item 1 2 3 e Stored number is shown 4 Toreturn tothe normal display press Exit or begin again at Step 2 to see another stored number To see the number you 1 Press Menu and then press the softkey below View ea or if View is not available on your display press Stored 2 Press the softkey below Last or if Last is not available on your display press LastDialed or Dial the Last Number Dialed code Time Date You can access this feature with the softkeys only if the feature s
31. f CnLWC is not available on your display press Cancel LWC while on hook or off hook and then press or Dial the Leave Word Calling cancel code while off hook dial tone 2 Dial the extension confirmation tone Note If reorder tone is heard the message is not canceled try again Message To retrieve a message when your Message light ison 1 Seethe Message Retrieval procedures under the Display F eatures Procedures heading Otherwise see your system manager for instructions regarding your local message retrieval procedures Mute Note When you are talking on the handset the Mute feature affects the microphone associated with the handset rather than the speakerphone This feature has no effect on an external speakerphone attached to your voice terminal To prevent the other party from hearing you To mute the handset or speakerphone microphone 1 Press Mute e Redlight next to Mute party cannot hear you goes on and the other 2 When you are ready to resume conversation with the other party press Mute again e Redlight next to Mute goes off and the other party can hear you again Note When the voice terminal is set for the Speaker listen only feature the light next to Mute goes on whenever you are using the speaker The Mute feature turns off automatically when you hang up
32. f each feature option screen shows you the status of each of the five features An arrow appears above the name of a feature if that feature is active If there is no arrow above the feature the feature is not active In the above example the Automatic Callback feature is active because there is an arrow above that feature name Note If the feature requires you to dial a telephone number or extension such as Call Forwarding you will temporarily see the digits you are dialing rather than the arrow above the feature name The second line on each feature option screen shows the features you can access To use any of these features you must press the softkey below the feature name F or example on the feature option screen shown on the previous page you can leave a message for another extension to call you back by pressing the softkey below LWC 12 the Leave Word Calling feature If you want to cancel the message press the softkey below CnLWC the Cancel Leave Word Calling feature To see the next set of five features press the display control button labeled Next gt to move back a screen press the display control button labeled a Prev Press Next or lt Prev until the feature you want to use appears on the second line The following flowchart Figure 4 shows the default features for the three feature option screens These are the 15 softkey features available when the voice terminal w
33. for a network and which contains software for features Also known as a system or switching system Y our switch is ather a DEFINITY Communications System Generic 1 or Generic 3 a DEFINITY Enterprise Communications Server ECS or a System 75 system list One of the four types of Abbreviated Dialing lists programmable only by the system manager Contains telephone numbers helpful to all system users and stores each of those numbers as a 2 digit list item system manager Theperson responsible for specifying and managing the operation of features for all the voice and data equipment in your network System 75 Theswitch to which you may be connected Y our voice terminal may be connected to the DEFINITY Communications System Generic 1 or Generic 3 or toa DEFINITY Enterprise Communications Server ECS instead System 75 a DEFINITY Gl or G3 anda DEFINITY ECS are communications systems which transmit and receive voice and data signals for all communications equipment in your network trunk A telecommunications channel between your switch and the public network Trunks of the same kind connecting to the same end points are assigned to the same trunk group trunk code A dial code of one two or three digits which you dial to access a trunk group to place an outside call voice terminal A telephone equipped with an array of specifically designed features for example call appearance feature buttons Message light etc and functional ca
34. ge 1 Press Shift Red light next to Hold 2 Press e Redlight next to Shift Shift goes on steadily winks e Current ringing pattern plays and repeats every three seconds The display shows the ringing pattern you are hearing wn 4 ELECT RING PATTERN 1 3 Continue to press and then release to cycle through all eight ringing Next gt lt Prev patterns or Hold or press 4 When you hear the desired ringing pattern Shift press again e You hear confirmation tone two rising tones e Your new ringing pattern is set 33 e Thedisplay shows the number of the ringing pattern you have selected e Redlight next to Shift goes off Note If you receive a call go off hook or lose power during selection the process is interrupted and you must start again To select a personalized ringing pattern for those 8434DX voice terminals which havea button Ring Press Ring e Redlight next to Ring winks e Current ringing pattern plays and repeats every three seconds e Thedisplay shows the ringing pattern you are hearing such as SELECT RING PATTERN 1 Cycle through the ringing patterns by pressing and then releasing Ring e Red light next to Ring continues to win
35. he handset is removed from the cradle for example when you lift the handset to place or answer a call or when the speakerphone is turned on on hook When the handset is left on the cradle or when the speakerphone is turned off party A person who places or answers a call personal list One of the four types of Abbreviated Dialing lists programmable by the system manager or by you the user Contains telephone numbers of your choice and stores each of them as a single digit list item personal list item One of the 10 available slots on an Abbreviated Dialing personal list The first nine personal list items are given digits 1 to 9 with O for the tenth item pickup group A group of up to 25 voice terminal users who can answer calls for each other through the Call Pickup feature Group members are determined by the system manager and are usually located in the same work area or perform similar job functions priority call An important or urgent call which sends a special 3 burst ring program reprogram Touse your dial pad to assign a telephone number toa personal list item or an AD xxxxx for Abbreviated Dialing reset the speakerphone Press Shift and then Speaker to perform an acoustic test of the surrounding environment and adjust the speakerphone for optimal performance Note You can use the Reset Speakerphone feature only if Reset Spkr label appears under the Speaker button
36. her extension to call you back The called party will be able to dial message service for example an attendant AUDIX a covering user etc to retrieve a short standard message which gives your name and extension the date and time you called and the number of times you called Use whenever you wish to have someone call you back it will help cut down on repeated call attempts This feature also allows other people in your system to leave a message for you Message Your Message light goes on when a caller has left a message for you Y ou can then follow your system manager s local message retrieval procedures to get your message Mute Allows you to turn off the microphone of the built in speakerphone or the handset Use when you want to confer with someone in the room with you but you do not want the other person on the call to hear your conversation Priority Calling Allows you to call an extension with a distinctive 3 burst ring to indicate your call requires immediate attention Use when you have important or timely information for someone Reset Speakerphone On those voice terminals that have the Reset Spkr label under the Speaker button you can use this feature to initiate an acoustic test of the surrounding environment by using a series of tones When the tones stop your speakerphone has finished adjusting itself for optimal performance It is now ready for use Use whenever you move your voice terminal to a different location
37. iated with the handset not the speaker phone H owever if the speakerphone is active and the handset is not active then the Mute feature turns off the microphone associated with the speakerphone not the handset Mute 1 Press e Redlight next to Mute cannot hear you Mute 2 Press e Redlight next to Mute can hear you agai n goes on and the other party again to resume talking to the other party goes off and the other party To change from the 1 Pick up the handset and talk speakerphone to the handset e Red light next to Speaker goes off To change from the 1 Press Speaker handset to the k speakerphone e Red light next to Speaker goes on 2 Hang up the handset Toend a call 1 Press Speaker again to hang up e Redlight next to Speaker goes off Test Totest thelights andthe 1 display on your voice While on hook or off hook press and hold Test e Green light next to Test goes on terminal Note If the green light next to Test flashes rather than goes on steadily it means the voice terminal is not communicating with the DEFINITY switch or with System 75 In sucha case see your system manager e Thelights goon steadily in four groups and the display fills in all
38. iately to coverage If your system manager has provided a coverage path for your extension Menu 1 While on hook press softkey below SAC or if SAC is not available on your display press Send Calls while on hook or Dial the Send All Calls access code while off hook confirmation tone Note You may hear a ring ping tone from your voice terminal as each call is forwarded and then press the Tocancel Send All Calls 1 While on hook press Menu softkey below SAC again and then press the or if SAC is not available on your display press Send Calls again while on hook or Dial the Send All Calls cancel code while off hook confirmation tone Speaker Note Your voice terminal is set for either the Speaker listen only or the Speakerphone listen and talk function Check with your system manager to see if you can use either of these two features In order for the other party to hear you you must speak through the handset Use the following procedures if your voice terminal is set for the Speaker listen only feature To place a call without 1 Press Speaker lifting the handset or to use speaker with any listening only feature activity such as 2 Placea call or access the selected feature monitoring a call on which you have been put on hold or for group e Toraise the volume press the right half of the listening
39. ickup group by your system manager Conference Allows you to conference up to six parties on a call including yourself so you can conduct a 6 way discussion Use to set up time saving conferences or to spontaneously include an additional party important to a conversation Drop Disconnects from a call without requiring you to hang up the handset turn off the speakerphone or press the switchhook Can also be used with the Conference feature to disconnect the last party added Use whenever you want to continue using the handset or speakerphone after ending a call Hold Puts a call on hold until you can return toit While a call is on hold you can place another call activate another feature answer a waiting call or leave your voice terminal to do another task Use when you have a call you don t want to drop but have to interrupt briefly to do something else Intercom Automatic Dial Gives you quick access to specified extensions With Automatic Intercom you can call a predetermined partner by pressing a single feature button With Dial Intercom you can call any member of a predetermined group of users For the Dial Intercom feature you need to know the group member s 2 or 3 digit code Use to rapidly dial frequently called numbers Last Number Dialed Automatically redials the last extension or outside number you dialed Use to save time in redialing a busy or unanswered number Leave Word Calling LWC Leaves a message for anot
40. ile off hook 28 Leave Word Calling LWC You can access this feature with the softkeys only if the feature s abbreviation LWC for Leave Word Calling or CnLWC for Cancel Leave Word Calling appears on the second line of one of the feature option screens To leave a message after dialing an extension when your call is not answered you hear a coverage or busy tone or you have been put on hold 1 Press Menu and then press the softkey below LWC before hanging up your handset or if LWC is not available on your display press before hanging up your handset confirmation tone e Message light goes on at the called voice terminal if so equipped Note If reorder tone is heard the message is not stored try again To leave a message without ringing an extension 3 Hang up or press Drop While on hook or off hook press Menu and then press the softkey below LWC or if LWC is not available on your display press LWC while on hook or off hook dial tone or Dial the Leave Word Calling access code while off hook dial tone 2 Dial the extension confirmation tone e Message light goes on at the called voice terminal if So equipped To cancel a Leave Word Calling message Note You cannot cancel a message left for an AUDIX subscriber Menu 1 While on hook or off hook press the softkey below CnL WC or i
41. ing list explains the slight differences in these procedures Note If you are uncertain what version of the System 75 software your business is using check with your system manager Feature System 75 Version Changes in Feature Operation Abbreviated If you are using You can store up to 16 digits Dialing Version 1 rather than 24 digits If you are using Version 1 or 2 You cannot use an Enhanced List Call Forwarding All Calls If you are using Version 1 or 2 You cannot forward someone else s calls Last Number Dialed If you are using Version 1 You can store up to 16 digits rather than 24 digits Priority Calling If you are using Version 1 or 2 You cannot change a regular call into a priority call Key Words to Know access code See feature access code activate To begin or turn on the operation of a feature attendant The person who handles incoming and outgoing calls at the main console AUDIX Audio Information Exchange an optional voice mail and message service which provides coverage for calls to you by recording callers messages and reporting Leave Word Calling messages call appearance A button used exclusively to place or receive calls It has an assigned extension number and is equipped with a red light and a green status light console permission The authorization from your system manager to initiate Call Forwarding All Calls for an extension other than
42. isti e List2 e List 3 Note An Enhcd List may also be available see your system manager 2 Dial the desired list item 1 2 3 e Call is automatically dialed ringback tone Automatic Callback el You can access this feature with the softkeys only if the feature s abbreviation AutCB appears on the second line of one of the feature option screens To automatically place 1 Press Menu and then press the softkey below AutCB another call to an during call attempt extension that was busy did not answer or returned call waiting ringback tone or if AutCB is not available on your display press AutoCallBk during call attempt Note If you send your calls to coverage after activating Automatic Callback you callback calls will still ring at your extension and will not be redirected to coverage 2 Hang up e You will get a 3 burst priority ring when both you and the called extension are idle when you answer regular ringing is sent to the called party 3 Pick up the handset when you hear priority ring Note Automatic Callback is automatically canceled after 30 minutes To cancel Automatic 1 While on hook press Menu and then press the Callback softkey below AutCB again or if AutCB is not available on your display press AutoCallBk again while on hook Bridging Manual Exclusion You can access the Manual Exclusi
43. ith display is shipped from the factory Also see Other Softkey F eatures That May BeOn Your Display in this section LWC CnLWC Cnslt AutCB Timer gt CFrwd CPark Excl TmDay PCall gt Cancel Automatic LWC Callback lt Prog Pause Spres Mark Wait Leave Consult Timer lt Word Call Time Calling Park Date Call Manual Priority Forwarding Exclusion Calling AD AD Pause Mark Abbreviated AD AD Dialing AD Suppress Wait Program Figure 4 The Three Default Feature Option Screens Note An error tone one beep sounds when you have made a mistake in your softkey entries Press Exit at any time to exit Softkey Mode and return to Normal call handling Mode Other Softkey Features That May Be On Your Display Figure 4 shows the 15 default softkey features those features that can be accessed with the softkeys when the voice terminal is initially installed However if the voice terminal is connected toa DEFINITY G3V3 or later release the system manager may substitute other softkey features in their place The following table is a list of some of these alternate features and the feature abbreviation associated with each Note The DEFINITY ECS Release 5 and later releases may provide additional alternate softkey features t Alternate Softkey Features Abbreviation Feature AD Abbreviated Dialing buttons can be mul
44. k e Thedisplay shows the number of the ringing pattern you have selected Note You can also press Next gt or Prev to cycle through all eight ringing patterns If you want to save the ringing pattern currently being played don t press Ring anymore You will hear the selected ringing pattern two more times and then it will be automatically saved e You hear confirmation tone two rising tones e Redlight next to Ring goes off Note If you receive a call go off hook or lose power during selection the process is interrupted and you must start again To adjust the ringer volume if necessary handset and speaker are not active or the handset and ringer are both active 1 Toraise the volume press the right half of the Volume control button labeled to lower the volume press the left half of the Volume control button labeled V e Thedisplay shows RINGER DB gt gt gt gt H There are eight possible volume settings On the display one arrow is the lowest setting and eight arrows is the highest setting One full ring cycle will sound to demonstrate the new volume Send All Calls You can access this feature with the softkeys only if the feature s abbreviation SAC appears on the second line of one of the feature option screens To send all calls except priority calls immed
45. l telephone number an extension number or a feature or trunk code Abbreviated Dialing offers four possible types of lists personal group system and enhanced and you can havea total of three out of the four lists Numbers on a personal list are programmable by you numbers on group lists are programmable by the controller of the list system lists are programmable only by the system manager Use this feature as a timesaver for dialing frequently called lengthy or emergency numbers Note Check with your system manager concerning what types of lists you have and how many of each list Automatic Callback Sends you a special 3 burst ring indicating a previously busy or unanswered extension you dialed is now available Use to avoid constant redialing when you wish to speak to someone who is frequently busy on the telephone or in and out of the office Note You can use this feature only for extensions not for outside numbers Bridging Manual Exclusion Permits you to answer or join in calls to someone else s extension by pressing a bridged appearance button on your voice terminal This button can be any call appearance button labeled with another user s primary extension number as assigned to you by your system manager Use to assist in handling calls for a designated coworker Note Y ou can use the Manual Exclusion feature to keep other users with whom you have a bridged call appearance from listening in on an existing call Call Cover
46. ls or Call Forwarding All Calls is active Feedback Tones busy tone A low pitched tone repeated 60 times a minute indicates the number dialed is in use call waiting One two or three beeps of high pitched tone not repeated indicates an incoming call is waiting to be answered Number of beeps designates the source one for an internal call two for an outside or attendant call three for a priority call call waiting ringback tone A ringback tone with a lower pitched signal at the end indicates the extension called is busy and the called party has been given a call waiting tone confirmation tone Three short bursts of tone indicates a feature activation or cancellation has been accepted When you have finished selecting a ringing pattern for your voice terminal you hear two rising tones coverage tone One short burst of tone indicates your call will be sent to another extension to be answered by a covering user dial tone A continuous tone indicates dialing can begin intercept time out tone An alternating high and low tone indicates a dialing error a denial of the service requested or a failure to dial within a preset interval usually 10 seconds after lifting the handset or dialing the previous digit local error tone A steady low tone indicates an incorrect button press recall dial tone Three short bursts of tone followed by a steady dial tone indicates the feature request has
47. nauthorized use Product administration to prevent unauthorized use is your responsibility and your system manager should read all documents provided with this product to fully understand the features available that may reduce your risk of incurring charges TRADE MARKS DEFINITY and AUDIX areregistered trademarks of Lucent Technologies REFERENCESTO AT amp T Any references within this text to American Telephone and Telegraph Corporation or AT amp T should be interpreted as references to Lucent Technologies Incorporated The exception is cross references to books published prior to December 31 1996 which retain their original AT amp T titles Prepared by 1997 Lucent Technologies BCS Product Documentation Development All Rights Reserved Middletown New J ersey 07748 9972 Printed in USA Contents Your 8434DX Voice Terminal The 801A Expansion Module A Quick Look at the Features Voice Features Display Features and Features Used with the Softkeys How to Use the Features General Instructions Conventions Used in The Following Procedures Troubleshooting Later in This Guide Quick Reference Lists At the Back of This Guide Using the Display Softkeys and Display Control Buttons Softkey Mode and Viewing the Three Feature Option Screens Other Softkey Features That May Be On Your Displa Using the Softkeys to Activate a Feature Resetting the Speakerphone with the Softkeys When Powering Up the Voice Terminal Contents Ke
48. ng if you want to redirect it to coverage 27 Todial acall toamember 1 While off hook press of your Dial Intercom softkey below I Dial group Menu and then press the or if IDial is not available on your display press IcomDial xxx while off hook dial tone e Green light goes on steadily 2 Dial the group member s 1 or 2 digit code ringback tone e Special intercom ring is sent Note Ifthe call is unanswered press Go to Cvr while the call is ringing if you want to redirect it to coverage Toanswer anyintercom 1 Pick up the handset call e You are connected to the call Note If you are active on another call first press Hold then press the call appearance button next to the flashing light To return to the held call press the call appearance button of the held call Last Number Dialed You can access this feature with the softkeys only if the feature s abbreviation Last appears on the second line of one of the feature option screens To automatically redial 1 While on hook or off hook press Menu and then press the last number you the softkey below Last dialed up to 24 digits extension outside number or trunk feature or if Last is not available on your display press LastDialed while on hook or off hook access code or Dial the Last Number Dialed access code wh
49. o Test flashes if the link with the DEFINITY switch or with System 75 is not or not yet operational The light changes to steady green when the voice terminal is able to communicate with the DEFINITY switch or with System 75 and then goes off after a short period of time After the voice terminal is powered up you can press Test to test the lights and the display on your voice terminal Transfer Transfers a call from your voice terminal to another extension or outside number Use when your caller needs to speak further with someone else Display Features and Features Used with the Softkeys Note Besides the display features listed and described below you may also be able to use up to 15 additional features accessed with the softkeys and display control buttons Your system manager can tell you which softkey features are available to you Directory Searches for the extension of another user in your location by allowing you to key in the user s name with the dial pad Use as a handy quick reference source for extension number information Note While in the Directory Mode the dial pad on your telephone is used for entering the name of the person for whom you are searching and therefore cannot be used to dial a call In order to call the displayed number press Call Display if available or press Exit and then dial the number using the dial pad Exit Use Exit to leave
50. on feature with the softkeys only if the feature s abbreviation Excl appears on the second line of one of the feature option screens To answer a bridged call 1 Press thecall appearance button of the bridged call Note If your terminal has Ringing Appearance Preference this step is not necessary you will automatically be connected to the call when you lift the handset 2 Pick up the handset or press Speaker To use Manual Exclusion 1 Press Menu and then press the softkey below Excl to prevent other bridged while active on a call terminals from entering a call on a per call basis or if Excl is not available on your display press Excl xxxxx while connected to the call Note Pressing the softkey below Excl or pressing Excl xxxxx again reactivates bridging 21 Call Coverage Consult You can access the Consult feature with the softkeys only if the feature s abbreviation Cnslt appears on the second line of one of the feature option screens To answer a call for a 1 Press the call appearance button of the incoming call coworker for whom you when ring begins or green light flashes are a coverage point Note The call is not at your terminal until the green light is flashing To leave a message fora 1 Press Cvr CallBk while connected to the call coworker to call the original caller s extension press
51. on or number where calls will be sent confirmation tone Note Some voice terminals have restrictions on where calls can be forwarded see your system manager Hang up Note You may hear a ring ping tone from your voice terminal as each call is forwarded To cancel Call Forwarding While on hook press Menu and then press the softkey below CFrwd dial tone or if CFrwd is not available on your display press Call Fwd while on hook or Dial the Call Forward cancel code while off hook confirmation tone e Your calls will now ring at your own voice terminal 23 Call Park You can access this feature with the softkeys only if the feature s abbreviation CPark appears on the second line of one of the feature option screens To park a call at your extension for retrieval at any extension Note If Call Park is one of your softkey features press hang up Menu and then press the softkey below CPark Then or if a Call Park button has been assigned to your voice terminal press Call Park and hang up Otherwise follow the instructions below 1 Press Transfer dial tone 2 Dial the Call Park access code 3 Press confirmation tone Transfer agai n e Call is parked 4 Hangup To retrieve a parked call from any extension 1 Dial the Call Park Answer Back code dial tone
52. one at this time However note that the red light next to Speaker will continue to flutter e Ifyou press the softkey below Begin the display shows the following timed screen OPTIMIZING PERFORMANCE OF THE SPEAKERPHONE e You will hear a set of rising tones as the speaker phone adjusts itself to the surrounding acoustical environment These tones are automatic No user response is required 16 Voice Feature Procedures Handset and Speaker When placing calls or using the voice features you have the option of doing so by lifting the handset or by pressing Speaker If your voice terminal is set for the Speakerphone feature pressing Speaker simultaneously activates the built in microphone so you can place and answer calls without lifting the handset Abbreviated Dialing AD Note Before you can use this feature AD buttons must first be assigned by your system manager If you hear the intercept tone while programming start over from the beginning Usually an Abbreviated Dialing number is part of a Personal List Group List System List or Enhanced List You can have a total of three lists the programmed number can be up to 24 digits and characters Special Characters such as Pause count as two digits However if your voice terminal is connected toa DEFINITY G3V4 or later you can also program a number on an A
53. pabilities that distinguish it from a conventional telephone 51 52 4 _ Blind Perf Quick Reference Lists FEATURE ACCESS CODES Feature Code Feature Code ABBREVIATED DIALING CALL PICKUP List 1 LAST NUMBER DIALED List 2 LEAVE WORD CALLING List 3 Cancel Program PRIORITY CALLING CALL FORWARDING ALL CALLS SEND ALL CALLS Cancel Cancel CALL PARK Answer Back item Personal List 1 Personal List2 Personal List 3 Description Extension Ne Name Name Name Message 1 Attendant 2 AUDIX 3 4 5 ode 6 7 Description Code 8 9 0 You may have as many as 3 Personal Lists On System 75 and DEFINITY G3V3 and prior switches each list can have either 5 or 10 items See your system manager On DEFINITY G3V4 and later switches you can have up to 100 entries In this case photocopy this form for as many Personal List entries as you need to record H d puig P
54. ptimal performance and is ready for use This jack is used for connecting an external speakerphone such as an S101A or S201A Speakerphone or a headset adapter such as a 500A Headset Adapter to your voice terminal The jack is labeled lt At least three of these 10 buttons on the top left of the voice terminal are devoted to incoming and outing calls call appearances and are labeled with an extension number The remaining buttons can also be call appearance buttons or they can access features feature buttons and are therefore labeled with a feature name When the voice terminal is initially powered up the green light next to Test flashes if the link with the DEFINITY switch or with System 75 is not or not yet operational The light changes to steady green when the voice terminal is able to communicate with the DEFINITY switch or with System 75 and then goes off after a short period of time After the voice terminal is powered up you can press Test to test the lights and the display on your voice terminal 24 Call appearances These 24 buttons on the right of the voice terminal can be feature buttons on right used eather for incoming or outgoing calls call appearances and arelabeled with an extension number or for accessing features feature buttons and are labeled with a feature name Each has a red light telling you this is the line you are using or this is
55. r messages 1 Press Msg Rtrv when your Message light 2 is on while on hook off hook or on a call Press Next Msg to see the first message and then for each following message Toreturn a call to 1 Pick up the handset message sender 2 Press Call Disp while any part of the message is shown Note You can alsoleave your handset on hook The speakerphone will turn on automatically when you press Call Disp To erase a message Press Delete while any part of the message is shown To see a coworker s 1 Press CvrMsgRtrv messages can be during call with the coworker N Dial the coworker s extension 3 Press Next Msg to see the first message and then for each following message Note You must first be designated as systemwide message retriever by your system manager Toreturn call for a 1 Press Transfer coworker to the displayed extension while on call with coworker 2 Press Call Disp while any part of the message is shown e Coworker is put on hold 3 Press Transfer e Coworker is connected to the call attempt Normal Exit v To exit any display 1 Press Exit feature and return to f 3 normal display e Display will show call information for the active call appearance Stored Number You can access this feature with the softk
56. re uncertain whether your voice terminal is set for the Speaker listen only feature or the Speakerphone listen and talk feature check with your system manager Use the following procedures if your voice terminal is set for the Speakerphone speak and listen feature If the Reset Spkr label appears under the Speaker button on your 8434DX voice terminal you can use the Reset Speakerphone feature F or directions on using the Reset Speakerphone feature see Reset Speakerphone in this section To place answer a call 1 Press Speaker without lifting the handset or to use speakerphone with 2 Placeor answer the call or access the selected feature any feature e Red light next to Speaker goes on steadily 3 Adjust speakerphone volume if necessary e Toraise the volume press the right half of the Volume control button labeled to lower the volume press the left half of the Volume control button labeled V 37 e Thedisplay shows SPEAKER LS a gt gt H There are eight possible volume settings On the display one arrow is the lowest setting and eight arrows is the highest setting Note The Volume control does not affect an external speakerphone attached to your voice terminal To prevent the other party from hearing you Note If the Speakerphone feature is not active the Mute feature turns off the microphone assoc
57. red as a separate item Pick up the handset dial tone Note If you are using the built in speakerphone you must either press a call appearance button or press Speaker before you begin Step 3 Press Menu and then press the softkey below Prog or if Prog is not available on your display press Program or Dial the AD Program access code dial tone Dial the Personal List number 1 2 or 3 dial tone Dial the list item 1 2 3 dial tone Dial the number you want to store up to 24 digits Note You may also be able to use the softkeys to add special functions such as Pause Mark Suppress or Wait into the programmed telephone numbers If you are programming an outside number be sure to include a trunk code if applicable Press confirmation tone e Number is stored e Repeat Steps 5 through 7 if you want to program additional items on the same list press Drop and begin again at Step 1 if you want to program items on another list Hang up or press Drop to end programming Note Record your personal list items on the Abbreviated Dialing list in the back of this guide group system and enhanced lists can be obtained from your system manager 19 To place a call using an 1 Press Pers List or Grp List or Sys List AD list button or code dial tone or Dial the appropriate AD List code e L
58. ses you must lift the handset go off hook or activate the speaker before you can use a feature This jack is for connecting a handset to your voice terminal The jack is labeled GO A red button for putting a call on hold If your 8434DX has a Shift button you can press Shift and then Hold to select a personalized ring for your voice terminal from eight possible ringing patterns This jack is used for connecting a line cord to your voice terminal The jack is labeled LINE A red light which goes on steadily when a message has been left for you This button may be labeled Message or gt lt For turning off the microphone associated with the handset or the built in speakerphone so the other person on the call cannot hear you If your 8434DX has a button you can use this button to select a personalized ringing pattern from eight possible ringing patterns A blue button on some 8434DX voiceterminals which can be used to access two additional features When Shift is active the red light next to the button is on e When used with Hold you can select a personalized ring from among eight available patterns e When used with Speaker you can perform an acoustic test of the environment and adjust the speakerphone to the surrounding acoustic environment for optimal performance for the built in speakerphone option only Softk
59. stem manager to see what other features you can use with a DEFINITY Generic 1 or Generic 3 the DEFINITY ECS or with System 75 Note You may also be able to use up to 15 additional features accessed with the softkeys and display control buttons Check with your system manager to see which softkey features are available on your voice terminal and then put a checkmark in the box beside each of those features Any feature not appearing on a button or accessed with the display and softkeys can be activated or canceled by dialing a 1 2 or 3 digit feature access code Ask your system manager for the feature access codes for the features you need and then write the assigned code number in the provided blanks in each feature procedure e If you receive an intercept tone high pitched alternating high and low tone while attempting to operate any feature you have taken too much time to complete a procedural step or have made a dialing error Hang up get dial tone and begin again at Step 1 e System 75 is available in more than one version Some features such as Abbreviated Dialing Call Forwarding All Calls Last Number Dialed and Priority Calling operate slightly differently with Version 1 and possibly Version 2 than they do with later versions If you are using Version 1 or 2 of the System 75 software you should check the section titled Troubleshooting later in this guide before you use any of these four features
60. the other party you must use the handset Use with feature activities that require listening only such as dialing while the handset is on hook monitoring calls on hold and group listening situations Note Y our voice terminal has either the Speaker listen only or the Speakerphone function Check with the system manager to see how your voice terminal is administered Speakerphone Allows you to place and answer calls or access other voice features without lifting the handset Use the built in speakerphone any time you prefer hands free communication both speaking and listening or for group conference situations Note Y our voice terminal has either the Speaker listen only or the Speaker phone listen and speak feature Check with your system manager to see how your voice terminal is administered Note If your 8434DX has a Shift button you can press Shift and then Speaker to initiate the Reset Speakerphone feature As the built in speakerphone performs a test of the surrounding acoustic environment you will hear a sequence of tones When the tones stop your speakerphone has finished adjusting itself for optimal performance It is now ready for use See Reset Speakerphone Important Y ou can use the Reset Speakerphone feature only if the Reset Spkr label appears under the Speaker button Test When the voice terminal is initially powered up the green light next t
61. the segments 2 Toend the test release Test e Lights return to pretest state and the green light next to Test goes off Note f the display or the lights do not respond during test notify your system manager Transfer v To send present call to 1 Press Transfer dial tone another extension or outside number e Present call is put on hold and the green light next to the held call flutters e You aregiven a new call appearance Dial the number that the call is to be transferred to ringback tone e Remain on theline and announce the call if there is no answer or the lineis busy return to the held call by pressing its call appearance button Press Transfer again e Call is sent to the dialed number Hang up Display Feature Procedures This section includes the procedures for the display features you may use with the 8434DX voice terminal However note that the display along with the softkeys and display control buttons can also be used for accessing up to 15 softkey features F or procedures on using the display and softkeys and a list of the features that can be accessed with the softkeys see Using the Display Softkeys and Display Control Buttons earlier in this guide Call Information You may have as many as 34 call appearance buttons The two columns of buttons on the left are labeled a through e and f through j The 24 buttons on the right are NOT labeled When the display sho
62. tiple buttons Count ACD Stroke Count can be up to 10 buttons CPkUp Call Pickup Dir Directory HFAns Internal Auto Answert Auto Automatic Intercom I Dial Dial Intercom Abbreviation Feature Inspt Inspect Last Last Number Dialed RingOf Ringer Off SAC Send All Calls SFunc Abbreviated Dialed Special F unction Stats ACD Agent Statistics Stop Abbreviation Dialing Stop l ndefinite Wait View Stored Number Directory is provided It is also desirable for administered This feature is available only with the DEFINITY G3V2 or any later release Next Display A Call Display button should be administered if access to System to be Using the Softkeys to Activate a Feature Your display and softkeys allow you to access up to 15 switch related features F or example you may want to use the Priority Calling feature to call another extension with a distinctive 3 burst ring You can activate this feature with the softkeys in the following way To access afeaturewith 1 Press Menu the softkeys Priority Calling is used in this example e Thedisplay shows the initial feature option screen LWC CnLWC Cnslt AutCB Timer 2 Press Next gt e Thedisplay shows CFrwd CPark Excl TmDay PCall 3 Tousethe Priority Calling feature press the softkey below PCall and then dial the extension Note When the feature is activated after the display s
63. ws a it represents call information for the first call appearance button The next button down would be shown as b and soon continuing through i if all 10 of the buttons in the left two columns are used for call appearances When you dial an extension that number is shown then replaced by the called party s name and extension When a call is received from another extension the caller s name is shown when a call is received from outside OUTSIDE CALL or a trunk identifier is shown The display remains in Normal Mode until you activate one of the other display or softkey features After using any of these features return to Normal Mode by pressing Exit Directory You can access this feature with the softkeys only if the feature s abbreviation Dir appears on the second line of one of the feature option screens Tosearch thedirectory for 1 Press Menu and then press the softkey below Dir aname or if Dir is not available on your display press Directory 2 Key in the selected name with dial pad keys last name comma use first name or initial 3 Press Next Msg for each successive directory name you wish to see e Tosearch for anew name begin again at Step 1 Note To call the displayed number press Call Display if available or press Exit and then dial the number using the dial pad
64. y Words to Know Quick Reference Lists Your 8434DX Voice Terminal The 8434DX voice terminal is designed so you can conveniently use the many features of the Lucent Technologies DEFINITY Communications System Generic 1 and Generic 3 the DEFINITY Enterprise Communications Server ECS Release 5 and System 75 Figure 1 and Figure 2 show two different versions of the 8434DX e On the 8434DX voice terminal shown in Figure 1 the to access two additional features You can select a personalized ringing pattern for your voice terminal by pressing Shift and then Hold Shift button allows you With this version of the 8434DX you can also manually adjust the acoustical quality of the built in speakerphone for its surrounding environment the Reset Speakerphone feature Shift by pressing followed by e Theversion of the 8434DX voice terminal shown in Figure 2 has a Speaker button Ring which allows you to select a personalized ringing pattern for your voice terminal You do not need to manually reset the speakerphone with this version Before using your 8434DX voice terminal look at Figures 1 and 2 below and on the next page in order to familiarize yourself with the type of voice terminal you are using and then read the description and procedures for each feature you wish to access Softkeys
65. you have completed the lists remove the page from the guide tear along the perforation and keep the lists near your voice terminal 11 Using the Display Softkeys and Display Control Buttons The following information will help you use the display the softkeys and the display control buttons The softkeys are the five keys labeled with arrows 4 located directly below the display The four display control buttons labeled Menu Exit a Prev and Next are located under the softkeys Figure 3 shows the location of the softkeys in relation to the display above the softkeys and the display control buttons below them Lucent O Display _ Softkeys Menu Exit 4 Prev Next gt L Display control buttons Figure 3 The Display Softkeys and Display Control Buttons Entering Softkey Mode and Viewing the Three Feature Option Screens There are three separate feature option screens Each of these screens allows you to select from five different features You can enter Softkey Mode by pressing the display option button labeled Menu The following is an example of a feature option screen v LWC CnLWC Cnslt AutCB Timer The top line o
66. your own coverage Automatic redirection of calls from an unanswered voice terminal to another voice terminal Redirection could be to the extension of a receptionist secretary coworker AUDIX or message center A person who provides coverage is a covering user DEFINITY Communications System Generic 1 and Generic 3 The switch to which you may be connected Y our voice terminal may be connected toa DEFINITY Enterprise Communications Server ECS or System 75 instead DEFINITY Generic 1 and Generic 3 the DEFINITY ECS and System 75 are communications systems which transmit and receive voice and data signals for all communications equipment in your network DEFINITY Enterprise Communications Server ECS Release 5 The switch to which you may be connected Y our voice terminal may be connected to a DEFINITY Generic 1 or Generic 3 or a System 75 instead The DEFINITY ECS a DEFINITY G1 or G3 and System 75 are communications systems which transmit and receive voice and data signals for all communications equipment in your network dial pad The 12 pushbuttons you use to dial a number and access features display and softkey features Those features accessed with one of the five arrowed softkeys and one of the four display control buttons display control buttons These buttons are labeled Menu Exit a Prev and Next Menu is used to access the first feature option screen Exit allows you to exit a display feature

DEFINITY Enterprise Communications Server (ECS) Release 5

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