DEFINITY® Enterprise Communications Server (ECS)
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1. Y To send the present callto 1 another extension or outside number Press recall dial tone e Present call is put on hold Dial the number that the call is to be transferred to ringback tonel Remain on the line and announce the call if the number dialed is busy or not answered press twice to return to the held call Note Only calls from another extension can be sent to an outside number you cannot transfer a call from an outside number to another outside number Hang up e Transfer is completed 23 Tones and Their Meaning Ringing tones are produced by an incoming call Feedback tones are those which you hear through the handset receiver or the speaker Ringing Tones e 1ring A call from another extension e 2rings A call from outside or from the attendant e 3 rings A priority call from another extension or from an Automatic Callback call you placed e ring ping half ring A call redirected from your telephone to another because Send All Calls or Call Forwarding All Calls is active Feedback Tones e auto answer tone A short burst of tone immediately following a ring when the Auto Answer feature is active e busy tone A low pitched tone repeated 60 times a minute indicates the number dialed is in use e call waiting One two or three beeps of high pitched tone not repeated indicates an incoming call is waiting to be answered Number of beeps designat2. volume l control Handset E cord jack Sal E C23 E A Dial pad Handset LINE jack volume on bottom control of telephone Figure 1 The 6201 Telephone Top View Handset cord jack Flash button lt Handset 4 210 7 DATA jack tucent O Ringer volume control Redial button Hold button EX and Hold light Gso A gt Message light Handset v 0 9 amp b amp 3 C ORIO E LINE jack on bottom of telephone volume control Dial pad Figure 2 The 6210 Telephone Top View DATA jack Handset dE Program button Personalized Ring Mute button and Mute light Handset cord jack Handset volume control Flash button a v ET Redial button 006 lediai v Hold button and Hold light y 2 amp 0 IO E SES San Lucent o E Ringer volume control C IC gt 2 L 10 Programmable O O Dialing buttons 220 y Dle Pause O q Pause button E 4 Message light Speakerphone button an Speakerphone light Dial pad LINE jack on bottom of telephone Figure 3 The 6220 Telephone Top View Starting with the DATA jack on the top rear of the te
3. Phone Features s seva dbe RE ae dean tee POUR EGO DRE Hp eee 5 Switch Features 0 0 ccc se e 5 How to Use the Features ss ss eee eee nee ene es se 7 Special Instructions for General Use EE SS lesen 7 Conventions Used in The Following Procedures ee EE Ee Se eres 7 Procedures for Using the Phone Features SS SS SS SS SS Es SS SS Se ss see 8 Answering and Placing a Call 0 ccc cee eens 8 Hold for 6210 and 6220 Users 0 cece eee nee 9 Message for 6210 and 6220 Users 0 0 SE SS GE ee eens 9 Mute for 6220 Users sca se uam a c Rr laa sates 10 Personalized Ring and Ringer Volume iss SG SE ES Ge Se se 10 Programmable Dialing Buttons for 6220 Users o oooooo 11 Redial for 6210 and 6220 Users ES SE ES SE eee ees 13 Speakerphone for 6220 Users 0 cc cece ee se ee 14 General Notes on the Switch Features ES ccc ttt ee ee ee 15 Special Instructions EE ie EE eee een eens 15 Troubleshooting Later in this Guide llle 15 Quick Reference Lists At the Back of this Guide oooooo o 15 Procedures for Using the Switch Features SES SS SS tes 16 Abbreviated Dialing ics aceras binara cee ee es ee 16 Automatic Callback ESE SE SS ES SS eere 17 Call Forwarding sa uii bags uh E ead eal A eta Re ao 18 Call Park uu AS oe CE RSS ORS eiue de ed 18 Call Pickup io eb odie sda Vad eb RR EE RE ite ae ME RR
4. a higher level 3 Place a test call from another extension to your 4 Check the line cord to make certain it is securely connected at both ends 5 Ifthere is still a problem see your system manager The lights do not go on next to the buttons ER Check the line cord to make certain it is securely connected at both ends 2 Ifthere is still a problem see your system manager System 75 Version Notes If you have Version 1 or 2 of System 75 some features may work a little differently than noted in this guide The following list explains the slight differences in these procedures Note If you are uncertain what version of the System 75 software your business is using check with your system manager If you are using Version 1 or 2 Feature System 75 Version Changes in Feature Operation Abbreviated If you are using You can store up to 16 digits rather than Dialing Version 1 24 digits You cannot use an Enhanced List Call Forwarding If you are using You cannot forward someone All Calls Version 1 or 2 else s calls Last Number If you are using You can store up to 16 digits rather than Dialed Version 1 24 digits Priority Calling If you are using Version 1 or 2 You cannot change a regular call into a priority call 26 Key Words to Know access code See feature access code activate To begin or turn on the operation of a feature attendant The perso
5. button designation card from out of its cavity on the telephone 2 In the blank space next to the appropriate programmable dialing button write or type the name or telephone number that you want to store there 3 Place the designation card back on the telephone Replace the plastic cover over the designation card by fitting the cover s bottom tabs into the slots on the telephone and pressing down allowing the tabs on the top to snap into place 11 To program any of the 10 programmable dialing buttons while on hook 1 Press the Program button to enter programming mode e You hear a low continuous tone while you are in programming mode Press the programmable dialing button on which you want to store the number e Tone is briefly interrupted twice Dial the number you want to program on the button You can use up to 24 elements digits and characters including Pause and Flash e The tone to remind you that you are in programming mode is interrupted at each time you press a dial pad key the Pause button or Flash e You hear a rapid error tone if you try to enter more than 24 elements and you will exit Program mode without saving the new number e You can use the Pause button to program a 1 5 second pause between a dialing access number such as 9 and the telephone number and for certain banking and long distance services For example to put a pause between the dialing access number 9 and the telephone
6. error Hang up get dial tone and begin again at Step 1 e In many cases before you begin a procedure you must have the handset off hook removed from the cradle of the telephone e To the right of each Phone Feature is a box marked with a check y This check indicates that you can use any of these features immediately without any help from your system manager Conventions Used in The Following Procedures The rounded button represents the fixed feature buttons on your telephone These buttons such as and are assigned at the factory and cannot be changed feedback tones The tone that appears in brackets after a step such as dial tone indicates what you should hear from your handset or speakerphone if appropriate after successfully performing that step For a list of tones and their meanings see the section titled Tones and Their Meanings Procedures for Using the Phone Features The following features can be used no matter which communications system your 6201 6210 or 6220 telephone is connected to However note that many features can be used only with 6210 and 6220 telephones and a couple features such as Speakerphone and Mute can be used only with a 6220 Answering and Placing a Call v To answer a call 1 Pick up the handset or if you are using a 6220 telephone you can press in order to use the 2 way speakerphone the red light next to goes on 2 Speak to th
7. item 1 2 3 dial tone Dial the number you want to program up to 24 digits Note If you are programming an outside number be sure to include a trunk code if applicable Press confirmation tone e Number is stored 16 e Repeat Steps 5 7 if you want to program additional items on the same list hang up and begin again at Step 1 if you want to program items on another personal list 8 Hang up to end programming Note Keep your own personal lists in the Abbreviated Dialing table provided in the back of this booklet group system and enhanced lists are available from your system manager To place a call using a 1 personal group system or enhanced list Dial the appropriate Abbreviated Dialing List code e List 1 e List 2 dial tone e List3 2 Dial the desired list item 1 2 3 e Stored number is automatically dialed Automatic Callback To automatically place 1 another call to an 2 extension that was busy or did not answer 3 Press during a call attempt recall dial tone Dial the Automatic Callback code confirmation tone Hang up e You will receive a 3 burst priority ring when the extension you attempted to call is available Note After you activate Automatic Callback the system monitors the called extension That extension becomes available after the called party completes a call Pick up the handset when you hear priority ring ringbac
8. off the microphone associated with the handset or the built in speakerphone so the other person on the call cannot hear you For storing telephone numbers on the programmable dialing buttons For placing and receiving calls A Quick Look at the Features The following lists the voice features and briefly explains what each one does and how you might want to use it The features in this guide have been divided into two categories e Phone Features Those telephone features that you can use immediately no matter which communications system your telephone is connected to Note You can use the Hold Redial and Message features and any features which necessitate using only if you are using the 6210 or the 6220 telephone The Speakerphone and Mute features and the Programmable Dialing buttons can be used only with the 6220 telephone e Switch Features Those features that you can use only with the DEFINITY ECS the DEFINITY Communications System Generic 1 Generic 2 Generic 3 or with System 75 or System 85 switches Most of these features must be assigned by the system manager to your telephone Check with your system manager to see which of these features you can use Phone Features Hold for 6210 and 6220 Users Puts a call on hold until you can return to it While a call is on hold you can leave your telephone to perform another task or pick up a call on another extension Use when you have a call that you don t wish to dro
9. to goes off you are reconnected to the other party Message for 6210 and 6220 Users Y To retrieve a message See your system manager for instructions about your when your Message light local message retrieval procedures is blinking Note The message light also flashes when a call is coming in that is when the telephone is ringing Mute for 6220 Users J To prevent the other party 1 Press from hearing you Te mute the hands tor e Red light next to goes on the speakerphone e Other party cannot hear you microphone Note Only the 6220 telephone has a speakerphone To resume talking tothe 1 Press other party To turn on ihe haudacbor e Red light next to goes off speakerphone 2 Resume your conversation with the other party microphone again Personalized Ring for 6220 Users and Ringer Volume for all Users Y If you are using a 6220 telephone you can choose between two possible personalized ringing patterns To select a personalized 1 Move the switch to either of two personalized ring ringing pattern for your settings N A 6220 telephone The Ringer volume control on the side of the 6201 6210 and 6220 telephones is labeled ui to remind you that there are 3 possible volume levels for the telephone ringer To adjust the ringer 1 To raise the ringer volume slide the Ringer volume volume if necessary the control upwards away from you t
10. 1 Dial the Call Pickup code member of on pickup e You are connected to the ringing call group when your telephone is idle To pick up a call while Press recall dial tone yoo arm Hey dn 2 Dial the Hold code dial tone another call e Present callis put on hold 3 Dial the Call Pickup code e You are connected to the call To return to a held call 1 Complete the present call and hang up e Held call sends 3 burst priority 2 Pick up the handset e You are connected to the held call Call Waiting To answer a call waiting 1 Complete the present call and hang up ponk e Receive ringing from the waiting call 1 internal 2 outside 3 priority 2 Pick up the handset and answer To answera call waiting 1 Press recall dial tone ED EF yonr present e Present call is put on hold 2 Dial the Hold code e You are connected to the waiting call vn to eM catt 1 Complete the present call and hang up e Held call sends a 3 burst priority ring 2 Pick up the handset e You are connected to the held call 20 Conference vV To add a third party to a call 1 Press recall dial tone e Present call is put on hold 2 Dial the number of the third party Note You can privately discuss the call with the third party at this time if there is no answer or the line is busy press twice to return to the original party 8 Press e All parties are now connected To drop the third party 1 Press You remain connected to th
11. AVAYA communication DEFINITY Enterprise Communications Server ECS Release 6 6201 6210 and 6220 Telephones User s Guide 555 230 712 Comcode 108171091 Issue 1 June 1998 Disclaimer Intellectual property related to this product including trademarks and registered to Lucent Technologies Inc has been transferred or licensed to Avaya Inc Any reference within the text to Lucent Technologies Inc or Lucent should be interpreted as references to Avaya Inc The exception is cross references to books published prior to April 1 2001 which may retain their original Lucent titles Avaya Inc formed as a result of Lucent s planned restructuring designs builds and delivers voice converged voice and data customer relationship management messaging multi service networking and structured cabling products and services Avaya Labs is the research and development arm for the company Copyright 2000 Avaya Inc All Rights Reserved Printed in U S A AVAYA communication We d like your opinion Your comments can be of great value in helping us improve our documentation Lucent Technologies welcomes your feedback on this document DEFINITY Enterprise Communications Server ECS Release 6 6201 6210 and 6220 Telephones User s Guide 555 230 712 Issue 1 June 1998 1 Please rate the effectiveness of this document in the following areas Excellent Good Fair Poor Ease of Finding Infor
12. DEE Re ar us 20 Cal Wating etro N eee bend deus OE OE EE 20 Conf rence sa cda oss aa Va wi MS Vee a A RAS Eas wes 21 Leave Word Calling se eorr RESI ERRAT E RUE T eas 21 Priority Calling soc 62 Fed DEER ee Rx Be GR SRA Ue X RERO ES 22 Send AN Galls 4 225 iaa I e ache abba RORIS 22 Transfer ss rd ose RARE alike em Rex RERO Ret esa Pg 23 Tones and Their Meaning 000 ehh hh 24 Ringing TONGS 0 22004 204 ek deibk ee dX EE EO a a pane ease 24 Feedback Tones EE EE EE Ee ee ehh 24 Troubleshooting ERR RU ER A Ee Bes ERI IE System 75 Version Notes EE ES Se eee ee de ee Key Words to KDOW cia id a Ad ves pog Quick Reference Lists ii The 6201 6210 and 6220 Telephones The 6201 6210 and 6220 telephones have an innovative design to make it easy to use the many features of the DEFINITY Communications System Generic 1 Generic 2 and Generic 3 the DEFINITY Enterprise Communications Server ECS Release 5 and later System 75 and System 85 Check which of these telephones you are using by looking at the model number which appears under the handset of the telephone Then familiarize yourself with your telephone Figure 1 shows the 6201 telephone Figure 2 shows the 6210 telephone Figure 3 shows the 6220 telephone Look at the figure which matches the telephone you are using and then read the explanations of the telephones many features after Figure 3 Lucent o Ringer Handset
13. NITY G3V4 and later switches you can have up to 100 entries In this case photocopy this form for as many Personal List entries as you need to record
14. ages for other users 27 off hook When the handset is removed from the cradle for example when you the handset to place or answer a call on hook When the handset is left on the cradle party A person who places or answers a call personal list One of the four types of Abbreviated Dialing lists programmable by the system manager or by you the user Contains telephone numbers of your choice and stores each of them as a single digit list item personal list item One of the 10 available slots on an Abbreviated Dialing personal list The first nine personal list items are given digits 1 to 9 with 0 for the tenth item phone features Those telephone features that you can use immediately no matter which communications system you telephone is connected to pickup group A group of telephone users who can answer calls for each other through the Call Pickup feature Group members are determined by the system manager and are usually located in the same work area or perform similar job functions priority call An important or urgent call which sends a special 3 burst ring program reprogram To use your dial pad to assign a telephone number to a personal list item for Abbreviated Dialing retrieve To collect telephone messages with the Message feature Also with Call Park to resume a call from an extension other than the one where the call was first placed or received ringer The device that produces the electronic ringing sound in
15. can supply the information required gt To the right of each of the feature name is a box For each feature that you have mark a y in the blank box as a reminder There is already a check in the box beside the Conference and Transfer features gt You can activate or cancel most of the features by dialing 2 or 3 digit codes In the blanks provided within the procedures write in the assigned feature code numbers Important Note You can use those features which necessitate pressing ONLY IF you are using a 6210 or 6220 telephone On the 6201 telephone you CANNOT use the switchhook to access switch features System 75 is available in more than one version Some features such as Abbreviated Dialing Call Forwarding All Calls Last Number Dialed and Priority Calling operate slightly differently with Version 1 and possibly Version 2 than they do with later versions If you are using Version 1 or 2 of the System 75 software you should check the section titled Troubleshooting later in this guide before you use you use any of these four features Troubleshooting Later in this Guide Later in this guide you will find a short section on troubleshooting Use the procedures listed in that section if you have problems in using your telephone Quick Reference Lists At the Back of this Guide At the back of this guide is a set of quick reference lists Use them to record your feature access codes and trunk codes Abbrev
16. djust the speakerphone volume if necessary with the Volume control button labeled To raise the volume while the speakerphone is active press the upper half of the Volume control button labeled C A gt to lower the volume press the left half of the Volume control button labeled lt v D Press again to hang up e Red light next to goes off To prevent the other party from hearing you To mute microphone Press e Red light next to goes on e Other party cannot hear you To resume talking to other party To turn on speakerphone microphone again Press e Red light next to goes off Resume your conversation with the other party To change from speakerphone to handset Pick up the handset and talk e Red light next to goes off To change from handset to speakerphone During a call using the handset press e Red light next to goes on Hang up the handset 14 General Notes on the Switch Features Since your 6201 6210 or 6220 telephone is connected to a DEFINITY ECS a DEFINITY Communications System Generic 1 Generic 2 or Generic 3 or to a System 75 or System 85 switch you may be able to use some of the following features Check with your system manager to see which of these features have been assigned to your telephone Special Instructions The first time you use these procedures you will need to customize them for yourself by following the directions below Your system manager
17. e call until the called party can answer it from the nearest available telephone Call Pickup Lets you answer a call at your telephone for another extension in your pickup group Use when you wish to handle a call for a group member who is absent or otherwise unable to answer Note You can only use this feature if you and the called party have been assigned to the same pickup group by your system manager Call Waiting When you are busy on a call sends a distinctive tone to notify you of another incoming call waiting to be answered This allows you to complete or hold your present call and pick up the waiting call It will save you from missing calls and your waiting caller from having to call back later Conference Allows you to add a third party to a call so that you can conduct a three way conversation If you wish to conference more than three parties call your attendant for assistance Use to set up time saving conferences or to spontaneously include a third party important to a discussion Note If you have both an active call and a call on hold you must terminate one of them before you can use Conference Leave Word Calling Leaves a message for another extension to call you back The called party will be able to dial message service for example attendant AUDIX covering user etc to retrieve a short standard message which gives your name and extension the date and time you called and the number of times you called Use any ti
18. e original party Leave Word Calling To leave a message after dialing an extension when your call is not answered you hear coverage or busy tone or you have been put on hold 1 Press recall dial tone 2 Dial the Leave Word Calling code confirmation tone e Message light goes on at the called telephone Note If reorder tone is heard the message is not stored try again To leave a message without ringing an extension 1 Dial the Leave Word Calling code dial tone 2 Dial the extension confirmation tone e Message light goes on at the called telephone 21 To cancel a Leave Word 1 Dial the Leave Word Calling Cancel code Calling message dial tone Note Youcannotcancal 2 Dial the extension confirmationtone a message left for an Note If reorder tone is heard the message is not AUDIX subscriber deleted try again Priority Calling To place a priority call 1 Dial the Priority Calling code dialtone 2 Dialthe extension Send All Calls To send all incoming calls 1 Dial the Send All Calls code except priority calls confirmation tone immediately to coverage 2 Hang Note You may hear a ring ping tone from your telephone as each call is sent to coverage To cancel Send All Calls 1 Dial the Send All Calls Cancel code confirmation tone e Your calls will ring at your own telephone again 22 Transfer
19. e other party To place a call 1 Pick up the handset or if you are using a 6220 telephone you can press in order to use the 2 way speakerphone the red light next to goes on dial tone 2 Dialthe desired number To raise or lower the volume of the handset and or the volume of the Note When the handset is active the Volume control button labeled 7 on your telephone can be used to raise or lower the handset volume speakerphone Note Only the 6220 If you are using a 6220 telephone the Volume control telephone has a button can be used to raise or lower the handset OR the speakerphone speakerphone whichever is active 1 To raise the volume press the upper half of the Volume control button labeled C A gt to lower the volume press the lower half of the Volume control button labeled lt v gt Note There are four possible volume settings for both the handset and the 6220 speakerphone To end a call 1 Hang up the handset or if you are using a 6220 telephone and you are using the speakerphone press in order to turn off the speakerphone the red light next to goes off Hold for 6210 and 6220 Users V To put a call on hold 1 Press e Red light next to goes on the call is on hold e You may hang up the handset the call remains on hold To return to the held call 1 Press or if you have hung up the handset pick up the handset again from the cradle e Red light next
20. es the source one for an internal call two for an outside or attendant call three for a priority call e call waiting ringback tone A ringback tone with a lower pitched signal at the end indicates the extension called is busy and the called party has been given a call waiting tone e confirmation tone Three short bursts of tone indicates a feature activation or cancellation has been accepted When you have finished selecting a ringing pattern for your telephone you hear two rising tones e coverage tone One short burst of tone indicates your call will be sent to another extension to be answered by a covering user e dial tone A continuous tone indicates dialing can begin e intercept time out tone An alternating high and low tone indicates a dialing error a denial of the service requested or a failure to dial within a preset interval usually 10 seconds after picking up the handset or dialing the previous digit e recall dial tone Three short bursts of tone followed by a steady dial tone indicates the feature request has been accepted and dialing can begin e reorder tone A fast busy tone repeated 120 times a minute indicates all trunks are busy e ringback tone A low pitched tone repeated 15 times a minute indicates the number dialed is being rung 24 Troubleshooting Problem Solution A feature doesn t work as noted in this guide Reread the procedure and try agai
21. iated Dialing personal list items and message and attendant extensions Once you have completed the lists remove the page from the guide tear along the perforation and keep the lists near your telephone 15 Procedures for Using the Switch Features The following features can be used no matter which communications system your 6201 6210 or 6220 telephone is connected to Remember that you can use the Speakerphone and Mute features only if you are using a 6220 telephone Note If you are using a 6201 telephone you CANNOT use the switchhook to access switchhook features that is the switchhook CANNOT be used to insert a switchhook flash Abbreviated Dialing Note The 6220 telephone has 10 programmable dialing buttons on which you can store telephone numbers or access codes In addition the DEFINITY ECS Generic 1 Generic 2 Generic 3 System 75 and System 85 allow you to store numbers in a maximum of three Abbreviated Dialing lists To program or reprogram 1 an outside number extension or feature code into a personal list On a separate sheet of paper write down the outside numbers extensions and or feature codes you want to program as items on your personal list s Note Each telephone number or feature code is stored as a separate list item Pick up the handset dial tone Dial the Abbreviated Dialing Program code dial tone Dial the personal list number 1 2 or 3 Dial the list
22. k tone e Acallis automatically placed to extension which receives regular ringing Note You can place only one Automatic Callback call at a time and Automatic Callback is canceled after 30 minutes or if the callback call is unanswered 17 To cancel an Automatic 1 Dial the Automatic Callback Cancel code Callback request confirmation tone Call Forwarding To temporarily redirect 1 Dial the Call Forward code dial tone all calls to an extension or outside number of your choice 2 Dial the extension number whose calls are to be forwarded although you must first have console permission 8 Dial the extension or number where calls will be sent confirmation tone Note Some telephones may have restrictions on where calls can be forwarded see your system manager 4 Hangup Note If you are still by your telephone you may hear a ring ping tone as each call is forwarded To cancel 1 Dialthe Call Forward Cancel code Call Forwarding confirmation tone e Your calls will ring at your own telephone again Call Park The procedures for the Call Park feature differ according to the switching system to which your telephone is connected To park a call at your 1 Press recall dial tone extension for retrieval at 2 Dialthe Call Park any extension For users d confirmation tonel of the DEFINITY ECS D DEFINITY Generic 1 e Callis parked at your extension Generic
23. lephone in both Figures 1 2 and 3 and continuing clockwise DATA jack on rear of the telephone available only on the 6210 and 6220 Personalized Ring available only on the 6220 10 Programmable dialing buttons available only on the 6220 Pause button available only on the 6220 Ringer Volume control Speakerphone button available only on the 6220 Message light available only on the 6210 and 6220 Dial pad LINE jack on bottom of the telephone Hold button and the Hold light available only on the 6210 and 6220 Redial button available only on the 6210 and 6220 Handset cord jack Flash button available only on the 6210 and 6220 Note On the 6201 telephone the user CANNOT use a switchhook flash to access switch features For connecting a device such as a modem to your telephone This jack is labeled EJ For selecting one of two possible personalized ringing patterns for your telephone The two ringing patterns are labeled A A The 10 buttons on which you can program frequently dialed telephone numbers emergency numbers or feature codes For inserting a 1 5 second pause delay into a telephone number stored on a programmable dialing button A 3 position switch to control the volume for the tone ringer Slide it up away from you for a louder ring down toward you for a quieter ring The volume control is labeled sma For accessing the built in speakerphone and micro
24. logies BCS Publications Center 2855 N Franklin Road Indianapolis IN 46219 Voice 1 800 457 1235 International Voice 317 322 6416 Fax 1 800 457 1764 International Fax 317 322 6699 Order Document No 555 230 712 Issue 1 June 1998 For more information about related documents see the Business Communications Systems Publications Catalog 555 000 010 TRADEMARKS DEFINITY and AUDIX are registered trademarks of Lucent Technologies HEARING AID COMPATIBILITY These telephone are Hearing Aid Compatible HAC and thus have HAC printed on them YOUR RESPONSIBILITY FOR YOUR SYSTEMS SECURITY You are responsible for the security of your system Lucent Technologies does not warrant that this product is immune from or will prevent unauthorized use of common carrier telecommunication services or facilities accessed through or connected to it Lucent Technologies will not be responsible for any charges that result from such unauthorized use Product administration to prevent unauthorized use is your responsibility and your system manager should read all documents provided with this product to fully understand the features available that may reduce your risk of incurring charges Prepared by 1998 Lucent Technologies BCS Product Publications All Rights Reserved Middletown New Jersey 07748 9972 Printed in USA Contents The 6201 6210 and 6220 Telephones SS ccc SE EE se ee ee ee 1 A Quick Look at the Features iS SS ES eee hh 5
25. mation Q Q Q Q ee eens Q O Q Q ompleteness Accuracy z z z z Organizati m Y Y Y ganization Appearance d d d d Examples m m a Illustrations Q Q Q Mm Overall Satisfaction Li O O O 2 Please check the ways you feel we could improve this document O Improve the overview introduction O Improve the table of contents Q Improve the organization L Add more figures Add more examples Add more details Please add details about your major concerns Make it more concise Add more step by step procedures tutorials Add more troubleshooting information Make it less technical Add more better quick reference aids Improve the index 3 What did you like most about this document 4 Feel free to write any comments below or on an attached sheet If we may contact you concerning your comments please complete the following A Telephone Name Number Company Date Organization Address You may FAX your response to 908 957 4562 Thank you NOTICE While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing Lucent Technologies can assume no responsibility for any errors Changes or corrections to the information contained in this document may be incorporated into future issues TO ORDER COPIES OF THIS DOCUMENT Contact Lucent Techno
26. me you wish to have someone call you back it will help cut down on repeated call attempts Priority Calling Allows you to call another extension with a distinctive 3 burst ring to indicate that your call requires immediate attention Use when you have important or timely information for someone Send All Calls Temporarily sends all your calls to the extension of a person designated to answer them when you cannot perhaps a secretary or receptionist Use when you will be away from your desk for awhile or when you do not wish to be interrupted by telephone calls Transfer Transfers a call from your telephone to another extension or outside number Use when your caller needs to speak further with someone else Note Calls from an outside number to your telephone can be transferred only to an extension not to another outside number How to Use the Features The procedures which follow give short step by step instructions for using each feature For your convenience features are listed alphabetically Special Instructions for General Use As you operate the features assigned to your telephone keep in mind the following general rules e Follow carefully all the steps listed in the procedure for the particular feature you are using e Ifyou receive an intercept tone high pitched alternating high and low tone while attempting to operate any feature you have taken too much time to complete a procedural step or have made a dialing
27. n 2 For many features you must pick up the handset before you can use the feature 8 Check with your system manager to be sure this feature is administered for your telephone 4 You may have an older version of System 75 thus some features may operate differently from the procedures described in this guide Check the section on the next page on System 75 Version Notes for ways in which these features work differently There are no feature access codes written in the appropriate blanks in this guide See your system manager for a list of feature access codes for features assigned to your telephone Then write the codes in this guide Problem Solution There s no dial tone 1 Check with your system manager to be sure your telephone is administered correctly 2 Make sure the handset and line cords at your telephone are securely connected at both ends 8 Find a working telephone of the same type as your own Unplug this telephone from its modular wall jack Plug your telephone into that jack and check if it gets dial tone 4 Tf your telephone still does not work plug the working telephone of the same type into your modular wall jack If the working telephone has dial tone your own telephone is faulty See your system manager 25 Problem Solution The telephone doesn t ring ER extension Make sure the ringer is turned on 2 Setthe ringer volume to
28. n who handles incoming and outgoing calls at the main console AUDIX Audio Information Exchange an optional voice mail and message service which provides coverage for calls to you by recording callers messages and reporting Leave Word Calling messages call appearance A button used exclusively to place or receive calls It has an assigned extension number and is equipped with a red light and a green status light console permission The authorization from your system manager to initiate Call Forwarding All Calls for an extension other than your own coverage Automatic redirection of calls from an unanswered telephone to another telephone Redirection could be to the extension of a receptionist secretary coworker AUDIX or message center person who provides coverage is a covering user DEFINITY Communications System Generic 1 Generic 2 or Generic 3 The switch to which your telephone may be connected Your telephone may be connected to a DEFINITY Enterprise Communications Server ECS or System 75 or System 85 instead The DEFINITY Communications System as well as the DEFINITY ECS and System 75 and System 85 are communications systems which transmit and receive voice and data signals for all communications equipment in your network DEFINITY Enterprise Communications Server ECS The switch to which you may be connected Your telephone may be connected to The DEFINITY Communications System Generic 1 Generic 2 or Generic 3 o
29. number press the Pause button then 12125551234 Several depressions of the Pause button will produce a multiple of a 1 second pause Three depressions of the Pause button would equal 3 seconds Note Programmable dialing buttons can also be used to program system features See your system manager for system feature codes 4 To program another programmable dialing button repeat Steps 2 and 3 5 Press the Program button when you are ready to exit programming mode 12 To dial a number witha 1 programmable dialing button Pick up the handset or press the red light next to goes on When you hear dial tone press the appropriate programmable dialing button e Number programmed on the button is automatically dialed To erase a number stored 1 on a programmable dialing button Press the Program button Press the button to be cleared Press the Program button again Redial for 6210 and 6220 Users v To automatically redial 1 the last number you dialed from the dial pad orfrom a programmable 2 dialing button Pick up the handset or if you are using a 6220 telephone you can press the red light next to goes on dial tone Press e Number is automatically redialed 13 Speakerphone for 6220 Users v To place answer a call on the 6220 telephone without picking up the handset Press e Red light next to goes on Place or answer the call e A
30. o lower the Ringer handset is not active volume slide the ringer volume control downwards toward you 10 Programmable Dialing Buttons for 6220 Users Y The 10 programmable dialing buttons are provided for one touch dialing of frequently dialed telephone numbers You can also store emergency numbers such as 911 and feature codes on these buttons Shipped with each telephone is a button designation card on which you can write the names or numbers or codes stored on each of the programmable dialing buttons Use the procedure on the next page to label the designation card and reinstall it under the plastic card cover on the telephone Note You can program up to 24 elements digits and characters such as a or including Pause or Flash on a programmable dialing button Ifthe number you want to store is longer than 24 elements you can do one of the following gt Store up to 24 elements on one button store the remainder of the elements on a second button To place a call using these buttons press the first button when all of the elements have been dialed press the second button in the sequence gt Store up to 24 elements on one button dial the remainder of the digits and characters manually To install the button 1 Remove the plastic cover from the telephone by designation card on your placing your finger in the finger slot on the right side telephone of the telephone and lifting up Then lift the
31. p but which you have to interrupt briefly to do something else Message for 6210 and 6220 Users Turns on your Message light to let you know that a caller has left a message for you You can then follow your system manager s local message retrieval procedures to get your message Mute for 6220 Users Turns off the microphone of the built in speakerphone or the handset whichever is active Use when you want to confer with someone in the room with you but you do not want the other party on the call to hear your conversation Programmable Dialing buttons for 6220 Users The 10 programmable dialing buttons are provided for one touch dialing of frequently dialed telephone or account numbers You can also store emergency numbers such as 911 or feature codes on your programmable dialing buttons Note If you want to store more than 10 programmable dialing numbers you can use the Switch Feature Abbreviated Dialing Redial for 6210 and 6220 Users The Redial feature automatically redials the last number you dialed from the dial pad or from a programmable dialing button either an extension or an outside number Use to save time in redialing a busy or unanswered number The number you redial can be up to 24 digits Speakerphone for 6220 Users Allows you to place and answer calls without picking up the handset Use any time you prefer hands free communication both speaking and listening or for group conference situations Switch Featu
32. phone combination A red light that flashes when a message has been left for you or when a call is coming in that is when the telephone is ringing This light is labeled DX The standard 12 button pad for dialing telephone numbers The letters Q and Z have been added to the appropriate dial pad keys for directory access and the 5 button on your dial pad has raised bars for visually impaired users For connecting a line cord to your telephone This jack is labeled LINE The Hold button is used for putting a call on hold The red light next to goes on to remind you that you have a call on hold For redialing the last number you dialed from the dial pad or from a programmable dialing button For connecting the handset to your telephone For using features such as Conference with business communications systems Handset and Speakerphone volume control Note Only the 6220 telephone has a speakerphone Mute button available only on the 6220 Program button available only on the 6220 Handset This volume control labeled lt is used for raising or lowering the volume of the handset when the handset is being used or for raising or lowering the volume of the speakerphone only on the 6220 telephone when the speakerphone is active To raise the volume level press the upper half of the button labeled C A gt to lower the volume press the lower half of the button labeled C v D For turning
33. r System 75 or System 85 instead The DEFINITY ECS as well as the DEFINITY Communications System and System 75 and System 85 are communications systems which transmit and receive voice and data signals for all communications equipment in your network dial pad The 12 pushbuttons you use to dial a number and access features enhanced list One of the four types of Abbreviated Dialing lists programmable only by the system manager Contains telephone numbers useful to all system members and stores each of those numbers as a 3 digit list item extension A dialing number of one to five digits assigned to each telephone connected to your DEFINITY ECS the DEFINITY Communications System or your System 75 or System 85 feature A special function or service such as Conference Hold Send All Calls etc feature access code A dial code of one two or three digits which you use to activate or cancel the operation of a feature Check with your system manager for the feature access codes for your system group list One of the four types of Abbreviated Dialing lists programmable by the controller of the list or the system manager Contains telephone numbers useful to members of a specific group and stores each of those numbers as a 2 digit list item handset The handheld part of the telephone which you pick up talk into and listen from Also known as the receiver message retriever A person authorized by the system manager to retrieve mess
34. res Abbreviated Dialing Allows you to store selected telephone numbers for quick and easy dialing Each number can be a complete or partial telephone number an extension number or a trunk or feature code There are four possible types of lists personal group system and enhanced and you can have a total of three out of the 5 four possible lists see your system manager for details Numbers on a personal list are programmable by you numbers on all other lists are programmable only by the system manager Use as a timesaver for dialing freguently called lengthy or emergency numbers Automatic Callback Sends you a special 3 burst ringing tone indicating that a previously busy or unanswered extension is now available Use to avoid constant redialing when you wish to speak to someone who is freguently busy on the telephone or in and out of the office Note This feature can be used only for extensions not outside numbers Call Forwarding Temporarily forwards all your calls to another extension or to an outside number depending on your system Use when you will be away from your telephone and you want your calls to be forwarded to a telephone of your choice Call Park Puts a call on hold at your telephone for retrieval at any extension Use when you need to go elsewhere to get information during a call or whenever you wish to complete a call from a different location Also if the call received is for someone else use it to hold th
35. s OR 9 Note To return to the parked call before you hang up press again 3 Hang up 18 To retrieve a parked call from any extension For users of the DEFINITY ECS DEFINITY Generic 1 Generic 3 or System 75 Dial the Answer Back code dial tone Dial the extension where call is parked confirmation tone If you are returning to a call parked at your telephone dial your own extension e You are connected to the parked call Note If you receive intercept tone the parked call has been disconnected or retrieved by someone else To park a call for retrieval at any extension For users of the DEFINITY Generic 2 or System 85 Press the Recall access code recalldialtone e Second party is temporarily put on hold Dial the Call Park trunk code Dial the Call Park zone number confirmation tone dial tone Dial an idle Answer Back channel number confirmation tone Hang up e Held party is transferred to the Answer Back channel and hears ringback tone or music while waiting To retrieve a parked call from any extension For users of the DEFINITY Generic 2 or System 85 Dial the Call Park Answer Back code dial tone Dial the channel number where call was parked confirmation tone Note If you receive intercept tone the parked call has been disconnected or retrieved by another party 19 Call Pickup To answer a call to a
36. your telephone stored number A telephone number which has been programmed and stored as a 1 2 or 3 digit list item for use with Abbreviated Dialing It can be a complete or partial telephone number an extension number or a feature or trunk code Once programmed a number can be accessed by first dialing the list then the list item digit s under which it is stored switch The device that makes connections for all voice and data calls for a network and which contains software for features Your switch is either the DEFINITY Enterprise Communications Server ECS DEFINITY Communications System Generic 1 Generic 2 or Generic 3 or a System 75 or System 85 switch features Those features that you can use only if your telephone is connected to a DEFINITY ECS the DEFINITY Communications System or to System 75 or System 85 and administered on your telephone by your system manager system list One of the four types of Abbreviated Dialing lists programmable only by the system manager Contains telephone numbers helpful to all system users and stores each of those numbers as a 2 digit list item system manager The person responsible for specifying and managing the operation of features for all the voice and data equipment in your network System 75 or System 85 The switch to which your telephone may be connected Your telephone may be connected to the DEFINITY Enterprise Communications Server ECS or to the DEFINITY Communications S
37. ystem Generic 1 Generic 2 or Generic 3 instead System 75 and System 85 as well as the DEFINITY ECS and the DEFINITY Communications System Generic 1 Generic 2 and Generic 3 are communications systems which transmit and receive voice and data signals for all communications equipment in your network 28 trunk A telecommunications channel between your switch and the public network Trunks of the same kind connecting to the same end points are assigned to the same trunk group trunk code A dial code of one two or three digits which you dial to access a trunk group to place an outside call 29 80 Ouick Reference Lists FEATURE ACCESS CODES CALL FORWARDING Feature Code Feature Code ABBREVIATED DIALING CALL PARK List 1 Answer Back List 2 CALL PICKUP List 3 LEAVE WORD CALLING Program Cancel AUTOMATIC CALLBACK PRIORITY CALLING Cancel SEND ALL CALLS Cancel Cancel Abbreviated Dialing Miscellaneous item Personal List 1 Personal List2 Personal List 3 Description Extension Ne Name Name Name Message 1 Attendant 2 AUDIX 8 4 5 eIe 6 7 Description Code 8 9 0 You may have as many as 3 Personal Lists On System 75 and DEFINITY G3V3 and prior switches each list can have either 5 or 10 items See your system manager On DEFI
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