Home

Avaya one-X Deskphone H.323 9608, 9611G

1. Feature Name Default Label Feature Number verify Verify 75 vip chkin VIP Check in 277 vip retry VIP Retry 148 vip wakeup VIP Wakeup 147 vis vis 184 voa repeat VOA Repeat 208 voice mail Message 326 vu display VuStats 211 whisp act Whisper Page Activation 136 whisp anbk Answerback 137 whsp off Whisper Page Off 138 work code Work Code 140 Administering a custom screen saver Avaya provides a standard screen saver however you can administer a customized screen saver for 9600 Series IP deskphones with bit mapped displays The screen saver displays when the idle timer reaches the value set in the system parameter SCREENSAVERON The screen saver is removed whenever the idle timer is reset If the value of SCREENSAVERON is 0 neither the standard Avaya screen saver nor any customized screen saver you specify in the SCREENSAVER system parameter will be displayed Screen savers display for approximately 5 seconds at a time at random locations on the screen such that the entire image is always displayed When the screen saver is removed the previously displayed screen is restored unless another screen is appropriate due to a specified software operation such as making a call from the Phone screen You can administer color images for gray scale sets or black and white images for color sets The telephone will present the images as applicable for their individual displays To determine what image to d
2. Null A list of feature number identifiers for softkey features potentially available in the Idle call state for example Redial Zero to 255 ASCII characters consisting of zero to six whole numbers separated by commas without any intervening spaces For more information see Administering features on softkeys on page 120 IPPREF Applies only to deskphones running software Release 6 0 and later Specifies which type of IP address IPv4 or IPv6 will be tried first if DNS returns both types Valid values are 4 Try IPv4 addresses first over DHCPv6 if DNS returns both types 6 Try IPv6 addresses first over DHCPv4 if DNS returns both types IPV6STAT Applies only to deskphones running software Release 6 0 and later Specifies whether IPv6 will be supported Valid values are 0 IPV6 is not supported 1 Support enable IPv6 L2Q Controls whether Layer 2 frames have IEEE 802 1Q tags O auto 1 enabled 2 disabled L2ZQVLAN 802 1Q VLAN Identifier 0 to 4094 Null is not a valid value and the value cannot contain spaces VLAN identifier used by IP deskphones Set this parameter only when IP deskphones are to use a VLAN that is separate from the default data VLAN If the VLAN identifier is to be configured via H 323 signaling based on Communication Manager administration forms it should not be set here As of software Release 2 0 L2QVLAN will always be initialized from the corresponding
3. Call State System Parameter Maximum of Available Features Allowed Softkeys Idle IDLEFEATURES 6 All softkeys Dialing DIALFEATURES 5 1 3 amp 4 Active with ringback RINGBKFEATURES 3 3 Active with talk path TALKFEATURES 3 4 Note The system parameters are described in more detail in 9600 Series H 323 Customizable System Parameters on page 78 This capability works as follows e You administer feature buttons for the telephone on the call server as you normally would and the call server sends these button assignments to the telephone as it always has e In the 46xxsettings file you administer any or all of the system parameters indicated in the chart above Each parameter consists of a list of one or more feature numbers up to the maximum indicated in that chart with each feature number corresponding to a specific administrable feature CM Feature Numbers for Assigning Softkeys on page 122 lists the administrable features and their associated numbers e The telephone compares the list of features you administered on the call server with the list of features in the system parameters you administered Assuming a given feature occurs both in call server administration and in a given system parameter that feature is displayed on a Phone application softkey when the highlighted call appearance is in the associated call state The telephone displays the feature buttons starting with Softkey 1 and continuing to
4. Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 37 Network Requirements provided to law enforcement officials All users must comply with all corporate instructions regarding the protection of information assets If you want to use a custom warning message SSH_BANNER_FILE can be set to an absolute URL or alternatively the name of the file on the standard file server e g HTTPSRVR In addition to the warning message you can administer the amount of inactivity time that will disable SSH with SSH_IDLE_TIMEOUT the number of failed login attempts that will disable SSH with SSH_LOCKOUT_ATTEMPTS the number of seconds the telephone delays between failed login attempts with SSH_LOGIN_DELAY or the user name permitted for SSH logins SSH_USERNAME Time to Service TTS The IP Endpoint Time to Service TTS feature was introduced in Software Release 1 2 1 along with Avaya Communication Manager CM Release 4 0 TTS changes the way IP endpoints register with their gatekeeper reducing the time to come into service Without TTS IP endpoints are brought into service in two steps which are coupled 1 H 323 registration and 2 TCP socket establishment for call signaling The TTS feature de couples these steps In CM 4 0 IP endpoints can be enabled for service with just the registration step TCP sockets are established later as needed The TTS feature also changes the direction of
5. Parameter Name Default Description and Value Range Value AGTTRANSLPRI priority For Avaya Call Center use only A text string used along with other user set text strings and translation parameters AGTTRANSLTO AGTTRANSLCLBK AGTTRANSLPK and AGTTRANSLICOM to parse a call associated display message when a call appearance is in the Alerting call state The result displays on the Agent Information line and provides information about the incoming call 1 to 6 UTF 8 characters AGTTRANSLPK park For Avaya Call Center use only A text string used along with other user set text strings and translation parameters AGTTRANSLTO AGTTRANSLCLBK AGTTRANSLPRI and AGTTRANSLICOM to parse a call associated display message when a call appearance is in the Alerting call state The result displays on the Agent Information line and provides information about the incoming call 1 to 6 UTF 8 characters AGTTRANSLICOM ICOM For Avaya Call Center use only A text string used along with other user set text strings and translation parameters AGTTRANSLTO AGTTRANSLCLBK AGTTRANSLPRI and AGTTRANSLPk to parse a call associated display message when a call appearance is in the Alerting call state The result displays on the Agent Information line and provides information about the incoming call 1 to 6 UTF 8 characters AMADMIN Null WML Application URI The URI used to obtain the AvayaMenuAdmin txt file for WML applications under the A AV
6. c ccccsessceeeaseeeeeeeneeeenes 21 Scripts and Application Files ccceceeeree 72 9610 Craft Procedures ccccccccccsseeeessesceseesaeeeeees 173 9610 File Retrieval General Processing 06 142 9610 IP Telephone Special Administration for 147 9610 IP Telephone Troubleshooting 0 0068 173 9610 Key Administration Concepts cceeeee 168 9610 Retrieval Procedures ccsccecesseeeeesseeeeees 141 9620 9620C 9620L IP Telephone Feature administration cceccceeceecceeeceeeeeeeeeeeeteeeeteess 5i A About This GUIDE irsinin aeeie 9 Ad Hoc Conferences ecceseeeceeeeeeestseeeeeeeseensaees 55 administering cee cee cece cece eect cette eeeeeeeeeeteeteeeeeeeeeeees 129 ACIMINIStOL ing cunca 160 Visiting USES esis eatin etn 160 Administering agent sign ins for call centers 131 Administering deskphones for call center operation 130 Administering Features ccsccccceeeeeeeeeeentntteeeees 49 Administering the VU button seses 133 Administration Alternatives and Options for 9600 Series IP Telephone ccccceeeseeecceeeeesseeeeeeeeseneeees 16 Administration Overview and Requirements 15 Administrative Checklist ccccccccssssseeeeeeeeeeeeeenees 19 Administrative Process The cccceessseeeeeeeeeees 19 Agent sign ins administering for call centers 131 a S E T E
7. 0 142 Processor Ethernet PE eeeeeseseeeeeeeeeeeeeeeeeeeeeees 77 Q 0 bs gg en EEE ne aE a A aaa 16 29 43 Administrative Parameters c cccesseseeeeeeeees 16 IEEE 802 1Q woo icccccccccccccccsecesseessesseeseessssssesseees 43 Qtest for Audio Quality 00 0 cece ccccecseeeeeesseeeesstaeeees 31 R Realease 6 0 tisvcesiscateniivectsvissteduicuevas a EEKAN RESA 12 Registration and Authentication ccceeeeeeeeeeeees 37 Requirements 000 0 cececceecceeceeeeeeeeeeeeeeeeeteeeeeeneees 25 26 39 Gall Servei aure nn aE 39 Har Wale crinii riaa aA ENIN 25 SNET ariaa a a N 26 RESIOlG eicccenssssceecslesisisadientaris Na aa Aa EaR 139 Restore File for 9610 ccccccccccsccecseeseeeeeeeeeeaneeeees 140 Restore Backup vciveatcesecscciveansacvedsvsnvasavticucensaaecedarseass 134 Restrict Last Call Appearance administration 49 Retrieval Procedures for 9610 ccccsessseeeeeeeeeeees 141 PSV Pao PEE E A E E E 42 S Screen Saver Administering cccceeeeeeseeeteeeees 128 Secure Shell Support ccceceeeeeeeeceeeeeeeeceteeeeesaees ETA SECUN aE E 36 Send All Calls SAC administration 0 c ceeee 49 Server Administration DHOP cccceececceeeeeeeeeee ees 58 Server Requirement cccsesseeeceeeeeeeeeeessnnnnaeeees 26 Settings FIC sariren a E FE SEa e PEE TEE E A IE I EEE 56 Signaling Protocol changing eseeesseeeeeeeeseeeereeeen 7
8. ORDER OF THE LABEL NUMBERS BUT RATHER IN ASCII ALPHA ORDER THE CONTACTS LIST MAY BE SELECTED 174 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 Comments infodev avaya com Special Administration for the 9610 IP Telephone USING THE 9610 s RIGHT SIDE BOOK CONTACTS BUTTON THE CON MENU WILL SCROLL IF MORE THAN 6 LABEL GROUPS ARE CONFIGURED NOTE BELOW INDICATES NON WORKING TELEPHONE NUMBERS CONLABELOOl c Security CONDATA001 12345 CONLABELOO2 b Building Svct CONDATA002 9155555555555 CONLABELO03 d Help CONDATA003 9155555555555 CONLABELOO04 a Audix CONDATA004 12345 CONLABELO05 9610 DEMO ONLY 4 CONDATA005 DUMMY CONLABELOO6 NOT WORKING s CONDATA00 6 DUMMY H THE FOLLOWING MM SECTION IS THE DEFAULT MAIN MENU AND NORMALLY APPEARS FOLLOWING A 9610 REBOOT OR POWER UP THE MM GROUPS MAY BE REPLACED WITH WML LINKS OR TELEPHONE NUMBERS APPROPRIATE TO YOUR INSTALLATION INCLUDIN
9. Parameter Name Default Value Description and Value Range except as noted in bor c b setting for view oriented applications for example the Network Information application as applicable c setting for Logout application if applicable The binary 0 does not allow an end user to see or invoke options and related applications The binary 1 allows full display and access to all options and related applications OPSTAT2 OPSTAT override flag If set to 0 OPSTAT is not affected If set to 1 OPSTAT is unaffected with the exception that any changes to customized labels in the backup file are uploaded and used as if OPSTAT permitted this action OPSTATCC Specifies whether Call Center options such as Greetings will be presented to the user even if the value of OPSTAT is set to disable user options Note that the value of CALLCTRSTAT must be 1 for OPSTATCC to be used 0 Call Center options will be displayed based on the value of OPSTAT default 1 Call Center options will be displayed based on the value of OPSTATCC PHNCG Telephone country code The administered international country code for the location by the algorithm that dials calls from the incoming Call Log or from Web pages Range 1 3 digits from 1 to 999 PHNDPLENGTH Internal extension telephone number length Specifies the number of digits associated with internal extension numbers by the algorithm that
10. Issue 7 This version of this document was revised and issued in November 2009 to support 9600 Series IP Telephone Software Release 3 1 In addition to software enhancements this version incorporates the 9670G IP telephone s administration requirements and information previously issued separately in May 2009 Issue 8 This version was revised and issued in August 2010 to support 9600 Series IP Deskphone Software Release 6 0 and the addition of four new deskphone models 9608 9611G 9621G and 9641G this release also supports the BM12 Button Module Release 6 0 was numbered to be compatible with Release 6 0 of Avaya Aura Communication Manager and Release 6 0 of Avaya Aura System Manager Issue 9 This version of the document revised and issued in March 2011 to support 9600 Series IP Deskphone Software Release 6 1 which applies to four deskphone models 9608 9611G 9621G and 9641G Most updates expand the Call Center functionality for these deskphones 10 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 Comments infodev avaya com What s New in This Release Issue 10 This version of the document was revised and issued in February 2012 to support 9600 Series IP Deskphone Software Release 6 2 The section What s New in This Release on page 11 describes Release 6 2 in more detail Note that for 9600 Series IP deskphones other than the 9608 9611 9621G and 9
11. if any to access public network local trunks by the algorithm that dials calls from the incoming Call Log or from Web pages Range 0 2 dialable characters including Null PHNSCRALL 0 Applies only to deskphones running software Release 6 0 and later Phone Screen Consolidation flag Consolidates call appearances and feature buttons into one scroll able list with no separate views 1 ASCII numeric digit as follows 0 Do not consolidate call appearances and feature buttons into one scrollable list 1 Consolidate call appearances and feature buttons into one scrollable list PHY1STAT 1 Ethernet line interface setting 1 auto negotiate 2 10Mbps half duplex 3 10Mbps full duplex 4 100Mbps half duplex 5 100Mbps full duplex and 6 1000Mbps full duplex if supported by the hardware PHY2PRIO 0 Layer 2 priority value for frames received on or forwarded to the secondary Ethernet interface Set this parameter only when VLAN separation is 1 enabled Values are from 0 7 and correspond to the drop down menu selection PHY2STAT 1 Secondary Ethernet interface setting 0 Secondary Ethernet interface off disabled 1 auto negotiate 2 10Mbps half duplex 3 10Mbps full duplex 4 100Mbps half duplex 5 100Mbps full duplex and 6 1000Mbps full duplex if supported by the hardware 94 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 Comments infodev ava
12. set WMLSMALL as desired with a URL if Main Menu WML links are to be displayed or null if not and set SCREENSAVERON to 30 See Sample 9610data txt file on page 174 Sample idle wml file on page 176 and Sample hotel wml file on page 177 for examples of generic files to use as templates Also see the Avaya 9600 Series IP Telephones support Web site for a downloadable example of typical 9610 setup files Accessing 9610 Craft procedures Unlike the other 9600 Series IP Telephones press the Contacts button twice instead of pressing Mute to access local procedures Troubleshooting a 9610 IP Telephone e If the Directory functionality is not present make sure that you administer Directory Next and Call disp the latter which shows as Make call on the telephone on the Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 173 Administering Specific 9600 Series IP Deskphones CM station form in the first six call appearances feature buttons Applies to pre CM4 0 only e Any call appearances features administered beyond the first six call appearances feature buttons will be ignored Applies to pre CM4 0 only ey 3d e If calls cannot be received on the 9610 check the station administration for a y in the Restrict Last Appearance field Change to n to allow incoming calls e If the Ext 9610data txt is not set up the phone wil
13. Encryption of the audio information exchanged between the IP telephone and the call server or far end telephone Network Address Port Translation Network Address Translation a mechanism by which IP addresses are mapped from one address space to another and in which UDP and TCP port numbers may be remapped to allow multiple devices to share the same IP address without port number conflicts Off PBX Station Hypertext Preprocessor software used to assist in the format and display of Web pages Public Switched Telephone Network the network used for traditional telephony Quality of Service used to refer to several mechanisms intended to improve audio quality over packet based networks Use IKE to create a new SA with a new SPI Rivest Shamir Adleman a highly secure asymmetric cryptography method developed by RSA Security Inc that uses a public private key pair The private key is kept secret by the owner and the public key is published usually in a digital certificate Data is encrypted using the Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 181 RSVP RSVP RTCP RTP SA SCEP SDP Signaling Channel Encryption SIP SLA Monitor Server SNTP SOHO recipient s public key which can only be decrypted by the recipient s private key RSA is very computation intensive thus it is often used to encrypt a symmetric session key that is then used by a less compu
14. However Avaya does not recommend setting all of these values on the same telephone Avaya does recommend for instance that you set a lobby phone to go to a Web page when it is idle and to set a desk phone to go to the screen saver and or set the backlight to low power mode when idle 160 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 Comments infodev avaya com Administering idle timer operation The related system parameters and their default values further described in 9600 Series H 323 Customizable System Parameters on page 78 are Procedure 1 WMLIDLETIME 10 minutes 2 BAKLIGHTOFF 120 minutes 3 SCREENSAVERON 240 minutes 4 WMLIDLEURI null Result WMLIDLEURI is expected to be specified only for phones in public areas through the use of a GROUP parameter Table 19 Idle Timer Settings and Results Shortest Timer Middle Timer Longest Timer Operation WMLIDLETIME and WMLIDLEURI are null BAKLIGHTOFF is non zero SCREENSAVER ON is non zero Default operation After BAKLIGHTOFF minutes the backlight is set to low power mode After SCREENSAVERON BAKLIGHTOFF additional minutes the screen saver is displayed WMLIDLETIME has no effect WMLIDLETIME and WMLIDLEURI are null SCREENSAVER ON is non zero BAKLIGHTOFF is non zero After SCREENSAVERON minutes the screen saver is displayed After BAKLIGHTOFF SCREENSA
15. However when in 116 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 Comments infodev avaya com Administering dialing methods effect Using log digit Smart Enbloc dialing on page 116 takes precedence regardless of the ENHDIALSTAT setting e PHNCC the international country code of the call server s location This value is used in conjunction with the PHNIC value to help identify when a call to be dialed might be an international number For example set PHNCC to 1 when the call server is in the United States to 44 for the United Kingdom and so on e PHNDPLENGTH the length of internal extension numbers Used to help the telephone identify whether the number to be called is an outside number which requires combining with PHNOL to get an outside line or an internal line As long as PHNDPLENGTH is less than the length of a national number PHNLDLENGTH the telephone can determine the difference between the two types of numbers However the telephone cannot determine the type of number when the extension is at least as long as the national telephone number e PHNIC the maximum number of digits if any dialed to access public network international trunks This value is used in conjunction with the PHNCC value to help identify when a call to be dialed might be an international number The country code is inserted if the number to be dialed includes a plus sign follow
16. If you do not edit the 46xxsettings txt file those telephones use default settings only The 46xxsettings file is available as a standalone download If you already have such a file because you downloaded it for a previous 9600 Series or 4600 Series IP Telephone release installing the standalone file overwrites the original file Note To facilitate administration the 9600 Series and 4600 Series IP telephones use the same 46xxsettings txt file Following is a list of applications or functions and the parameters that apply to those applications See 9600 Series H 323 Customizable System Parameters on page 78 for associated parameter descriptions default values and valid values or ranges Parameters shown as Mandatory must be accurate and non null for the application to work other parameters listed are optional You can change parameters to suit your environment If you do not include these parameters in the settings file the defaults are used Backup restore parameter BRURI Mandatory Backlight parameter BAKLIGHT OFF Calculator application parameter CALCSTAT Call log history parameters CLDELCALLBK LOGBACKUP LOGMISSEDONCE LOGUNSEEN General user parameters APPSTAT OPSTAT OPSTAT2 Guest login parameters GUESTDURATION GUESTLOGINSTAT GUESTWARNING Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 145 Administering Applications and Options Options parameter RINGTON
17. OTHERWISE AGREED TO BY AVAYA IN WRITING AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA AN AVAYAAFFILIATE OR AN AVAYA AUTHORIZED RESELLER AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE BY INSTALLING DOWNLOADING OR USING THE SOFTWARE OR AUTHORIZING OTHERS TO DO SO YOU ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING DOWNLOADING OR USING THE SOFTWARE HEREINAFTER REFERRED TO INTERCHANGEABLY AS YOU AND END USER AGREE TO THESE TERMS AND CONDITIONS AND CREATE A 2 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide BINDING CONTRACT BETWEEN YOU AND AVAYA INC OR THE APPLICABLE AVAYA AFFILIATE AVAYA Avaya grants End User a license within the scope of the license types described below The applicable number of licenses and units of capacity for which the license is granted will be one 1 unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User Designated Processor means a single stand alone computing device Server means a Designated Processor that hosts a software application to be accessed by multiple users Software means the computer programs in object code originally licensed by Avaya and ultimately utilized by End User whether as stand alone Products or
18. The path name prepended to all file names used in HTTP get operations during initialization Value 0 127 ASCII characters no spaces Null is a valid value Leading or trailing slashes are not required The command syntax is SET HTTPDIR myhttpdir where myhttpdir is your HTTP server path HTTPDIR is the path for all HTTP operations except for BRURI HTTPPORT 80 TCP port number used for HTTP file downloading 2 to 5 ASCII numeric digits Valid values are 80 through 65535 Note that when the file server is on Communication Manager set this value to 81 port required for HTTP downloads rather than the using the default HTTPSRVR Null IP Address es or DNS Name s of HTTP file servers used to download telephone files Dotted decimal or DNS format separated by commas 0 255 ASCII characters including commas ICMPDU Controls whether ICMP Destination Unreachable messages will be processed Values are O No 1 Send limited Port Unreachable messages 88 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide Comments infodev avaya com February 2012 9600 Series H 323 Customizable System Parameters Parameter Name Default Value Description and Value Range 2 Send Protocol and Port Unreachable messages ICMPRED Controls whether ICMP Redirect messages will be processed Values are O No 1 Yes IDLEFEATURES
19. The upgrade file tells the telephone which software files the telephone should use The 9600 Series IP deskphone then downloads a 46xxsettings txt file The settings file contains options you have administered for any or all of the IP deskphones in your network For more information about the settings file see About the settings file on page 73 After the settings file has been downloaded any language or certificate files required by the settings will be downloaded Finally any new software files will be downloaded if necessary Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 71 Telephone Software and Application Files Related topics Choosing the right application file and upgrade script file on page 72 Changing the Signaling Protocol on page 72 About the upgrade file on page 73 About the settings file on page 73 Choosing the right application file and upgrade script file Software files needed to operate the 9600 Series IP deskphones are packaged together in either a Zip format or RPM Tar format distribution package You download the package appropriate to your operating environment to your file server from the Avaya support Web site at http www avaya com support based on the protocol you are using H 323 or SIP for all or the majority of your deskphones H 323 software distribution packages contain e one Upgrade file e all of the Display Text Language Files e
20. U K English ENG U S English ENU Two voice initiated dialing settings are available to end users by the Avaya Menu gt Call Settings option They are Voice Dialing and Voice Dialing Language which allow the end user to enable disable voice initiated dialing and select one of the voice languages you administered using the VOXFILES parameter for voice dialing respectively The user guide for each applicable telephone model describes the voice initiated dialing user interface About the gigabit Ethernet GigE adapter As of Release 1 1 9600 Series IP telephones can accommodate a Gigabit Ethernet GigE Adapter Release 1 5 introduced the 9630G and 9640G IP Telephones which contain a built in gigabit Ethernet adapter Release 2 0 introduced the 9670G IP Telephone which also contains a built in gigabit Ethernet adapter Release 6 0 introduced the 9611G 9621G and 9641G IP Deskphones which contain built in GigE adapters When connected to an adapter interface the Gigabit Ethernet Adapter sets the Ethernet line interface operational mode that is built into the telephone to 1000Mbps full duplex and deactivates the built in secondary Ethernet interface When a Gigabit Ethernet Adapter is present any considerations or processing that apply to the Ethernet line interface apply only to the Ethernet line interface on that adapter Likewise any considerations or processing that apply to the secondary Ethernet interface apply on
21. USB File Device Support on page 163 Contacts File Format for USB Devices on page 163 Setting up USB logins on page 165 Setting up USB pictures as screensavers on page 165 USB File Device Support Only FAT or FAT32 file systems are currently supported The following are not currently supported e USB drives with NTFS file systems are not supported e USB devices with multiple partitions or multiple LUNS are not supported e U3 USB devices are not supported Contacts File Format for USB Devices As of software Release 2 0 Contacts lists can be imported or exported to or from all 9600 Series IP telephones except the 9608 and 9610 via a USB device like a Flash drive or memory stick The telephone user guide provides detailed information on this capability Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 163 Administering Applications and Options Contact files merged or written to the phone s Contacts list must be in a specific format The user guides advise end users of two ways to ensure that a Contact list is formatted properly The rest of this section documents the 9xxxContacts txt file requirements Use this information as a guide to export contacts from Outlook and other similar software applications without using the Avaya one X Deskphone USB Companion tool The contacts file must be a little endian Unicode text file That is each character in the file is a 16
22. You can use one settings file for all your Avaya IP telephones The settings file includes the 9600 Series IP deskphones covered in this document and 4600 Series IP telephones as covered in the 4600 Series IP Telephone LAN Administrator Guide Document Number 555 233 507 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 73 Telephone Software and Application Files The settings file can include any of six types of statements one per line e Tags which are lines that begin with a single character followed by a single space character followed by a text string with no spaces Goto commands of the form GoTo tag Goto commands cause the telephone to continue interpreting the settings file at the next line after a tag statement If no such statement exists the rest of the settings file is ignored e Conditionals of the form IF Sparameter_name SEQ string GOTO tag Conditionals cause the Goto command to be processed if the value of the parameter named parameter_nameexactly matches string If no such parameter named parameter_name exists the entire conditional is ignored The only parameters that can be used in a conditional statement are GROUP MACADDR MODEL and MODEL4 In pre 6 0 software releases BOOTNAME and SIG could also be used In software release 3 1 and later VPNACTIVE can also be used In software release 6 0 and later SIG_IN_USE can also be used SET commands o
23. for DHCP cceeeesssseeeeeeeeeeeees 61 Gigabit Ethernet Adapter cssccccceeeeeeeeeesteees 115 GROUP parameter cccccccceecssseeceeeesesseeeeeeseenaees 74 Guest User Administration ccccccsssssesseeeeeeeeeeeees 160 H Hardware Requirement essseeeeeeeeeeeeeeeees 25 Home Screen WML Application Icons Labels 154 l Idle APpliCatlonicssacceiiaceccascetatetiaceedaseecadactacdesesencnaenes 172 IEEE 802 1D and 802 1Q eesssssirirsrireeeressrrerrrrrne 29 186 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide IEEE 802 Q nnna 43 IEEE 802 1Q QoS parameters cccceeeeeeeeeeeeeteees 43 Initialization Process for 9600 Series IP Telephones 21 Installation Network Information Required before Stalling enna aaa 27 Interface administering the 0 eeeeeeeeeeeeees 16 IP Address Lists and Station Number Portability 31 IP Addresses administering eseeceeeeeeeeeees 16 IP Interface and Addresses for call servers 42 IPv4 and or IPv6 Operation cc ccccccccssesestteeeeees 68 L Language Selection ccecccccsecceeeessessneeeeeeeeeeenaas 11 legal NOTICES irinna eiaa a a 2 Link Layer Discovery Protocol LLDP 108 LLDP Data Units Transmitted cceccceeeeeeeeeeee 108 Local Administrative Options ccceceeeeeeeeeees 11 Log
24. for LE OxFFFE with each item on a separate line terminated by lt CR gt lt LF gt 000D 000A in UTF 16 characters The generic format for data values is name value The format for a Main Menu entry is MMLBLxx entry label MMTYPExx entry type MMDATAxx entry data The format for a Contacts entry is CONLABELxxx entry label CONDATAxxx entry data Other parameters that have meaning in a 9610 backup file are IDLEAPP LISTAPP When retrieving data the following applies e If the BOM is not OxFFFE the entire file is rejected and the retrieval is considered to have failed e All identifiers for example names are interpreted in a case insensitive manner e The case of parameter values and Contacts names and numbers is preserved e Spaces preceding within or following a name or value are treated as part of that entity e lt CR gt and lt LF gt are interpreted as line termination characters e Blank lines are ignored e If an identifier is not recognized or is invalid the entire line is ignored Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 169 Administering Specific 9600 Series IP Deskphones e If an identifier is valid but the data itself is invalid or incomplete the line is ignored The determination of what constitutes a valid value for each data element is specified in the individual requirements in this document e If more than one line con
25. 1 Controls whether the identity of a TLS server is checked against its certificate 1 ASCII numeric digit Valid values are 1 Provides additional security by checking to verify that the server certificates DNS name matches the DNS name used to contact the server 0 Certificate is not checked against the DNS name used to contact the server VUMCIPADD Null Specifies a list of H 323 call server IP addresses for the Visiting User feature Addresses can be in dotted decimal IPv4 or DNS name format separated by commas without any intervening spaces The list can contain up to 255 characters Note The table above applies to all 9600 Series IP deskphones Certain 9600 IP deskphones might have additional optional information that you can administer For more information see Administering Applications and Options on page 145 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 99 Administering Telephone Options Administering a VLAN This section contains information on how to administer 9600 Series IP deskphones to minimize registration time and maximize performance in a Virtual LAN VLAN environment If your LAN environment does not include VLANs set the system parameter L2Q to 2 off to ensure correct operation Related topics About VLAN Tagging on page 100 The VLAN default value and priority tagging on page 100 Automatically detecting a VLAN o
26. 16 Abot parameter data ORS NOE esiin aasre e AEEA EA E EE 18 al a E E A E N E EE E E E A A E E A A T 19 PAn cites hg E E a A rrr rrr rtn rr Serre rere ren er errre ener reenter 19 Deskphone Inittalization Process Overview i access uisuieiais Mohini inetd 21 gem 1s PCOS SIH he nao Kanne a 22 ier 2 DIOP Dire Seite nscisintramnsess ienasaan iene aN nomaen sedate eae 22 Step 3 Establishing a YPN Connection optionals issiria iin 22 Sepad eI E Eaa na EE EAS 22 Step amp Registering wiih the Call SEVer ninsisti iaai a iaiaaeaia 22 Eror Condo E err R O E 24 Chapter 3 Network Requirementts eeeeeeeceeesesseeeeeeeeneeeeeeeeeeseseeeeeneeeeeeeeeeeseesennnees 25 PHONG a network GSSCSS MBIT sccnsiccectcennmescssnssmrcenscentareecsnaniareecieeunsrrectenanarencsdumnreciranisrnesnenssneasteata 25 elen TIEN A dash vidoe adna Sidi AE E dudbanans a E T E A EEE N niecd E T 25 e ORE a E E E E E E 26 Reguired network morn ARI Merisi ir RAA EO AA ariel E iagaiiaes 27 Gihar newark Ci Hel Sa TICNIG 2 1 cacenacenicecste Ata iuseseopnncaiadantpnneuc dusts baneiusemartenseaideestntpapissatorebauancdeombannieices 27 Enabihi ie RP isra S EEE PA EN S 28 Faran T O a ake ieacecu pie lease ene yieaamerane iecmmceeneaiecmecuaneaieameeenie iasmeceieuiaed 28 P eee ea Ses UMN He ss saa saeec ds pasaateed pn aseaniebeiadei tam eaaarienan pened 29 BS eae ee NES ee Uber eee eee net eet rte Moor rere ee eee re reer er E tre mn R E E TE E E 29 Ee ard a ase cats coe c
27. 46xxsettings file references accordingly Sample idle wml file lt xml version 1 0 gt 176 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 Comments infodev avaya com Special Administration for the 9610 IP Telephone lt DOCTYPE wml PUBLIC WAPFORUM DTD WML 1 3 EN http www wapforum org DTD wml1l13 dtd gt lt wml gt lt card id splash title gt lt p align center gt lt img src img one X_w150_h70 wbmp alt Avaya one X TM gt lt p gt lt card gt lt wml gt Sample hotel wml file lt xml version 1 0 gt lt DOCTYPE wml PUBLIC WAPFORUM DTD WML 1 3 EN http www wapforum org DTD wml13 dtd gt lt wml gt lt card id hotel title te rl O gt lt a href tels marriott_courtyard wml arriott Courtyard lt a gt lt p gt gt lt a href tels extended_stay wml xtended Stay lt a gt lt p gt gt lt a href tels molly_pitcher wml olly Pitcher lt a gt lt p gt lt p gt lt a href otels oyster_point wml Oyster Point lt a gt lt p gt lt p gt lt a href tels holiday_inn wml1 Holiday Inn lt a gt lt p gt lt do type prev label Back gt lt prev gt lt do gt lt card gt Ono O mi oO Pe EEN R A Wear aN NE Ter WA NE Br UN Pe O lt wml gt Avaya one X Deskphone H 323
28. 6 0 the SIG parameter can be set in DHCP Option 242 Site Specific Option Number or in the 46xxsettings txt file This setting will apply to all telephones except those for which SIG has been manually configured to a value of H 323 or SIP using the SIG Craft procedure 2 The SIG parameter can be set on a per phone basis using the SIG Craft procedure as described in the appropriate Avaya one X Deskphone H 323 Installation and Maintenance Guide Document Number 16 300694 for all but Release 6 0 for Release 6 0 covering the 9608 9611G 9621G and 9641G deskphones see Document Number 16 603603 About the upgrade file The upgrade file tells the deskphone whether it needs to upgrade software As of software Release 6 0 the upgrade file is either H 323 specific or SIP specific The deskphones attempt to read this file whenever they reset The upgrade script file also points to the settings file Avaya recommends that you do not alter the upgrade script file If Avaya changes the upgrade script file in the future any changes you have made will be lost Avaya recommends that you use the 46xxsettings txt file to customize your settings instead However you can change the settings file name if desired as long as you also edit the corresponding GET command in the upgrade script file About the settings file The settings file contains the option settings you need to customize the Avaya IP deskphones for your enterprise Note
29. Avaya A Menu on page 148 Administering the Avaya A Menu The A Avaya Menu is a list of sub applications the user can select from to invoke the corresponding functionality A file called AvayaMenuAdmin txt is available with downloads on which you can specify the menu label URI and list order of WML applications on the A Menu A Home screen replaces the A Menu for touchscreen deskphones only for access to menu options and settings log out Bluetooth setup and touch screen cleaning The Home screen also displays WML applications Favorite contact speed dial buttons Avaya applications World Clock and Weather and a calculator for more information see Special Administration for Touchscreen deskphones on page 148 The addition of touchscreen models requires that the AvayaMenuAdmin txt file be used to specify the WML applications you want displayed on the Home screen These applications are displayed in order from left to right going to a second page if necessary Note This section applies to all 9600 Series IP deskphones except the 9610 For information on 9610 IP Telephone menu administration see Special Administration for the 9610 IP Telephone on page 147 in Chapter 9 Important You must set the system parameter AMADMIN in the 46xxsettings file for Avaya A Menu administration with WML applications to work The AvayaMenuAdmin txt file must be a Unicode file to be properly processed by the ph
30. B location but wants to use the city A call server The user selects Visiting User on the Login screen the deskphone contacts each of the four main call servers Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 23 Administration Overview and Requirements simultaneously and registers with the only call server that gives a positive response for city A For more information about the installation process see the appropriate Avaya one X Deskphone Edition for 9600 IP Telephones Installation and Maintenance Guide Document Number 16 300694 for all but Release 6 2 and later and Document Number 16 603603 for Release 6 2 and later covering the 9608 9611G 9621G and 9641G deskphones Error conditions Assuming proper administration most of the problems reported by telephone users are likely to be LAN based Quality of Service server administration and other issues can impact user perception of IP telephone performance The Avaya one X Deskphone Edition for 9600 IP Telephones Installation and Maintenance Guide covers possible operational problems that might be encountered after successful 9600 Series IP deskphone installation The User Guides for a specific telephone model also contain guidance for users having problems with specific applications 24 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 Comments infodev avaya com Chapter 3 Netwo
31. CCMS messages used by CM and IP Office or SIP messages possibly including system specific headers used by SES System specific procedures refers to procedures in telephone software that are specific to the call server with which the software is intended to be used Secure Shell SSH is a network protocol for secure data communication remote shell services or command execution and other secure network services between two networked computers that it connects via a secure channel over an insecure network a server running an SSH server program and a client running an SSH client program Transmission Control Protocol Internet Protocol a network layer protocol used on LANs and internets Trivial File Transfer Protocol used to provide downloading of upgrade scripts and application files to certain IP telephones Transport Layer Security an enhancement of Secure Sockets Layer SSL TLS is compatible with SSL 3 0 and allows for privacy and data integrity between two communicating applications Type Length Value elements transmitted and received as part of Link Layer Discovery Protocol LLDP User Datagram Protocol a connectionless transport layer protocol Registration with Avaya Communication Manager by an IP telephone with no extension Allows limited outgoing calling Uniform Resource Identifier and Uniform Resource Locator Names for the strings used to reference resources on the Internet for example HTTP U
32. DIFFSERV The DiffServ values change to the values administered on the call server as soon as the telephone registers For more information see Chapter 4 Network Quality Administration in Administration for Network Connectivity for Avaya Communication Manager Document Number 555 233 504 Unless there is a specific need in your enterprise LAN Avaya recommends that you do not change the default values Administering NAT Network Address Translation NAT usage can lead to problems that affect the consistency of addressing throughout your network All H 323 IP deskphones support NAT interworking Support for NAT does not imply support for Network Address Port Translation NAPT The telephones do not support communication to the PBX through any NAPT device NAT requires specific administration on the call server A direct Avaya IP telephone to Avaya IP telephone call with NAT requires Avaya Communication Manager Release 3 0 or greater Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 43 Communication Manager Administration software For more information see Administration for Network Connectivity for Avaya Communication Manager Document Number 555 233 504 on the Avaya support Web site Administering Voice Mail Administering voice mail for deskphones with CM 4 0 Native support Release 1 2 and later provides native support for 9600 Series IP deskphones running on Avaya Communica
33. Guide for Avaya Communication Manager Document Number 03 300509 e Feature Description and Implementation for Avaya Communication Manager Document Number 555 245 770 Administering enhanced Phone screen displays for certain IP Deskphones For the 9608 9611G and 9630 9630G 9640 9640G deskphones if the system parameter FBONCASCREEN has value 1 the telephone determines the total number of call appearances primary or bridged that have been administered for the telephone plus any adjunct button modules if applicable If the total number of call appearances is less than the number of Application Lines the deskphone supports then all call appearances primary or bridged that have been administered for the telephone including any adjunct button modules if applicable are displayed in order The remaining Application Lines display the first administered feature buttons for the telephone in order from top to bottom without any gaps Note that this applies to administered feature buttons for the telephone only administered feature buttons for any adjunct button module are not displayed on this list Assigning 9650 9650C Aux Buttons About this task The 9650 9650C CM 4 0 Station form assigns buttons 4 to 11 to the Aux Labels 1 to 8 and buttons 12 to 19 to the shifted view of Aux buttons 9 to 16 CM button assignments 20 24 do not appear on the Aux button labels Additionally any call appearances that are assigned to CM bu
34. LOGLOCAL 0 Event Log Severity Level one 0 8 ASCII numeric digit Controls the level of events logged in the endptRecentLog and endptResetLog objects in the SNMP MIB Events with the selected level and with a higher severity level will be logged Valid values are 0 Disabled 1 emergencies 2 alerts 3 critical 4 errors 5 warnings 6 notices 7 information 8 debug LOGMISSEDONCE 0 Indicates that only one Call Log entry for multiple Missed calls from the same originating phone number should be maintained Values are 1 Yes each Missed Call Log entry is maintained along with a Missed Call counter that tracks the number of times up to 99 the originating number called 0 No each Missed Call creates a new Call Log entry LOGSRVR Null Syslog Server IP Address Zero or one IP Address in dotted decimal colon hex or DNS Name format 0 15 ASCII characters LOGUNSEEN 0 Indicates that a Call Log entry should be maintained for calls that are redirected from the 90 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 Comments infodev avaya com 9600 Series H 323 Customizable System Parameters Parameter Name Default Value Description and Value Range telephone for example Call forwarded calls Values are 1 Yes O No CM 5 2 or later is required for this feature to work MCIPADD 0 0 0 0 Call Server Address Zero or more Avaya Comm
35. Note If administered as a URI MMDATAxx is up to 255 ASCII characters in length In these parameters xx is a two digit integer from 01 to 10 inclusive including a leading zero if applicable If MMTYPE is 01 or 02 xx must be the same for each of the three parameters for a Main Menu entry to be displayed and associated with the administered data If MMTYPE is 03 or 04 xx must be the same as a corresponding MMLBL item for a Main Menu entry to be displayed but no MMDATA need be assigned Any MMDATA assigned to that xx entry is ignored If a given administered object has null or invalid data in any of the required associated parameters that object is completely ignored Therefore for a MMTYPE 01 or 02 entry to be listed on the Main Menu all three associated parameters must be non null with valid data An MMTYPE xx of 00 is considered invalid 170 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 Comments infodev avaya com Special Administration for the 9610 IP Telephone The default values for Main Menu MM objects are Parameter Default Value MMLBLO1 Contacts automatically translated into the user interface language MMTYPE01 3 Local Contacts application MMDATA0O1 Contacts English only MMLBLO2 Directory automatically translated into the user interface language MMTYPE02 4 Local Directory application MMDATAO02 Directory English only
36. Quality Tuning for IP Telephones Document 100054528 on the Avaya Support site AUDIOSTHS 0 Handset sidetone setting Valid values are O nominal STMR no change to sidetone level 1 nominal 9 STMR three steps softer than nominal 2 nominal 21 STMR off no sidetone inaudible 3 nominal 3 STMR one level softer than nominal 4 nominal 6 STMR two steps softer than nominal 5 nominal 12 STMR four steps softer than nominal 6 nominal 15 STMR five steps softer than nominal 7 nominal 18 STMR six steps softer than nominal 8 nominal 3 STMR one step louder than nominal 9 nominal 6 STMR two steps louder than nominal Pre Release 6 2 software has different valid ranges For more information on fine tuning your IP phones refer the white paper titled Audio Quality Tuning for IP Telephones Document 100054528 on the Avaya Support site AUTH 0 Script file authentication value O HTTP is acceptable 1 HTTPS is required BAKLIGHTOFF 120 Number of minutes without display activity to wait before setting the backlight to its lowest level The default is 120 minutes 2 hours Valid values range from zero never turn off to 999 minutes 16 65 hours BLUETOOTHSTAT _ Bluetooth permission flag O Bluetooth is disabled 1 Bluetooth is enabled When Bluetooth is disabled via BLUETOOTHSTAT the user cannot override this setting locally on the telephone BRAUTH 0 Backup rest
37. Root Software Package that should be downloaded and installed by the telephone during 96 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide Comments infodev avaya com February 2012 9600 Series H 323 Customizable System Parameters Parameter Name Default Value Description and Value Range power up or reset if it has not already been downloaded and installed This parameter should only be set in an upgrade file RINGBKFEATURES Null A list of feature number identifiers for softkey features potentially available in the active with far end ringback call state Zero to 255 ASCII characters consisting of zero to three whole numbers separated by commas without any intervening spaces For more information see Administering features on softkeys on page 120 RINGTONESTYLE The Ring Tone Style Menu initially offered to the user 0 Classic 1 Alternate more modern ringtones RTCPMON Null Text string containing the 4 octet IP Address of the RTCP monitor currently in use in dotted decimal or DNS Name format 0 15 ASCII characters no spaces SCEPPASSWORD SERIALN O Specifies a challenge password for SCEP Zero to 32 ASCII characters SCREENSAVER Null Filename for a custom screen saver 0 to 32 ASCII characters Note that screen saver files must be in jpg format Acceptable characters for use in filenames
38. SBM24 Button Module are ignored The feature must be administered for the telephone itself and not the button module Primary call appearances bridged call appearances and Team Buttons cannot be administered on softkeys The feature button softkey labels displayed to the user are those downloaded from the call server If the user has personalized the labels the personalized labels are presented instead Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 121 Administering Telephone Options If one of the designated parameters contains a Feature number more than once and that number corresponds to at least one occurrence of a feature button downloaded from the call server the designation of softkeys to features is assigned in the order the features are listed For example if two Abbreviated Dial AD buttons Feature Number 65 are listed in the DIALFEATURES parameter the first AD button in that list is associated with the first AD button downloaded from the call server The second AD button in the DIALFEATURES parameter is associated with the second AD button downloaded from the call server if any and so on Note The system parameters allow you to specify more features than can be displayed on any one telephone For example IDLEFEATURES allows you to specify up to six features although any one telephone can display at most four of them The maximum size of each parameter allows you to
39. The default Directory will appear as the first Main Menu object whenever it is not administered in the Main Menu if there is no 9610 backup file or if retrieval of the backup file fails The DATA terms Contacts and Directory are always administered in English and are independent of the user interface Ul language The administrator can create labels for the local applications in the UI language if desired The administrator can use for example Contacts for a browser based application and List for the local Contacts application Instead the term used presents the appropriate local application which does present the UI in the user s language The Main Menu allows up to 10 administrable objects including the two local application objects Contacts and Directory so that the total number of items fit on two screens Administering the 9610 Contacts Application The administrator populates the Contacts Application via the backup file Each administered object up to the maximum of 250 must have valid non null data in both of the parameters as indicated CONLABELxxx the label displayed to the user for this object CONDATAxxx In the list of parameters above xxx is a three digit integer from 001 to 250 inclusive To display and associate with the administered data the three digit integer must be the same for both parameters The xxx value includes leading zeroes as applicable If a given administered objec
40. all of the Voice Input Language Files for 9600 Series IP deskphone software releases earlier than Release 6 0 e a file named av_prca_pem_2033 txt that contains a copy of the Avaya Product Root Certificate Authority certificate in PEM format that may be downloaded to telephones based on the value of the TRUSTCERTS parameter a file named release xml that is used by the Avaya Software Update Manager application Release 6 0 and later software distribution packages in Zip format also contain a signatures directory containing signature files and a certificate file to be used by the Avaya file server application on the Utility server Customers using their own non Avaya HTTP server can ignore or delete this directory For detailed information about downloading files and upgrading telephone software see the appropriate Avaya one X Deskphone H 323 Installation and Maintenance Guide Document Number 16 300694 for all but Release 6 0 for Release 6 1 covering the 9608 9611G 9621G and 9641G deskphones see Document Number 16 603603 Changing the Signaling Protocol About this task For enterprises requiring both H 323 and SIP based protocols there are two ways to specify the protocol to be used by all or specific deskphones 72 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 Comments infodev avaya com About the general download process Procedure 1 As of Release
41. as used on the call server for Call Center use only AGTTRANSLPK Translation for park as used on the call server for Call Center use only AGTTRANSLICOM Translation for icom as used on the call server for Call Center use only CALLCTRSTAT Call center functionality flag for Call Center use only OPSTATCC OPSTAT override flag for Call Center use only TIMERSTAT Controls whether the User Timer Timer On and Timer Off softkeys display on the deskphone or not The Management Information Base MIB available on the Avaya support site has been updated for several new parameters and to increase the number of syslog event messages in the endptRecentLog and endptResetLog parameters e The deskphone display now combines the Title line and the Prompt line shown on other 9600 Series IP deskphones into one Status line The Status line appears as the second display line under the Top line 14 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 Comments infodev avaya com Chapter 2 Administration Overview and Requirements About 9600 Series IP deskphones All 9600 Series IP deskphones currently support the H 323 signaling protocol The 9608 9611G 9620 9621G 9630 9630G 9640 9640G 9641G and 9650 9650C can alternately be configured to support Session Initiation Protocol SIP as covered in the Avaya one X Deskphone SIP Administrator Guide Document Number 16 60
42. backup file location is specified in system parameter BRURI The file is sent to the server by an HTTP PUT message with appropriate success or failure confirmation For restore the initiating process must supply only the backup file name The file is requested from the server by an HTTP GET message If successful the file is returned to the initiating process otherwise a failure message is returned Backup and restore operations construct the URI used in the HTTP message from the value of the BRURI parameter and from the file name as follows e If BRURI ends with 4 134 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 Comments infodev avaya com Administering backup restore a forward slash the file name is appended e Otherwise a forward slash is appended to the BRURI value then the file name is appended to that Note BRURI can include a directory path and or a port number as specified in IETF RFCs 2396 and 3986 If TLS is used the telephone s call server registration password can be included in an Authorization request header in each transmitted GET and PUT method This is intended for use by the Avaya IP Telephone File Server Application which can be downloaded from the Avaya support Web site so that the telephone requesting the file transaction can be authenticated If no digital certificates have been downloaded based on the system parameter TRUSTCERTS the te
43. call server automatically selects an idle call appearance for the user to dial on This action allows the next conferee to be added When the system parameter No Dial Tone Conferencing is set to Yes the user must manually select a call appearance after pressing the Conference or Add softkey Conferencing behavior changes significantly when Select Line Conferencing is set to Yes which automatically sets No Dial Tone Conferencing to Yes Specifically e If the user finishes dialing the intended conferee pressing the initial call appearance completes the conference as if the Join softkey was pressed e If the user has not finished dialing the intended conferee pressing the initial call appearance placed on soft hold when Conference or Add was pressed cancels the conference set up e If the user presses the Conference or Add softkey then immediately presses a hard held call appearance the previously held call appearance is retrieved from hold and joins the existing conference When the system parameter Select Line Conferencing is set to No the user cancels the conference setup by pressing the call appearance on soft hold before pressing Join Selecting a hard held call appearance during conference setup establishes the held call as the intended conferee For either Select Line Conferencing setting if the user is in conference setup and answers an incoming call the incoming call is established as the intended conferee the user must pre
44. e If more than one line contains a value for a parameter or Contacts entry the last value read is used hence new values overwrite previous values as lines are read from the file In all other cases the order of the lines in the file does not matter The success of the retrieval process requires the telephone to obtain the backup file and to successfully store valid data The existence of invalid data does not constitute a failed retrieval Note Administering Specific 9600 Series IP Deskphones on page 167 describes 9610 specific administration Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 143 Administering Telephone Options 144 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 Comments infodev avaya com Chapter 8 Administering Applications and Options Customizing Applications and Options The 9600 Series IP deskphones have some unique and powerful capabilities that take advantage of their display and access to LAN facilities For example if your LAN has a WML Web site the telephone needs key information about the servers providing those facilities You need to provide this information in the 46xxsettings txt file depending on the application s you want to make available to your end users A Caution For the telephones to work properly you must have a 46xxsettings txt file in the same directory as the application file
45. in IETF RFC 2716 106 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 Comments infodev avaya com About IEEE 802 1X Important EAP TLS operation requires an identity certificate that is stored in the telephone and requires that the value of DOT1XEAPS is administered in the 46xxsettings file as TLS In addition all other requirements for TLS and digital certificates apply for EAP TLS A Supplicant identity ID and password of no more than 12 numeric characters are stored in reprogrammable non volatile memory The ID and password are not overwritten by telephone software downloads The default ID is the MAC address of the telephone converted to ASCII format without colon separators and the default password is null Both the ID and password are set to defaults at manufacture EAP Response Identity frames use the ID in the Type Data field EAP Response MD5 Challenge frames use the password to compute the digest for the Value field leaving the Name field blank When a telephone is installed for the first time and 802 1x is in effect the dynamic address process prompts the installer to enter the Supplicant identity and password The IP telephone does not accept null value passwords See Dynamic Addressing Process in the Avaya one X Deskphone Edition for 9600 Series IP Telephones Installation and Maintenance Guide The IP telephone stores 802 1X credentials when successful authentic
46. in each transmitted GET and PUT method if and only if the value of BRAUTH is 1 When the call server IP address and the telephone s registration password are included as the credentials in an Authorization request header the call server IP address is included first in dotted decimal format followed by a colon hex 3A followed by the telephone s registration password The server is expected to get the telephone s extension number from the backup restore file name The server must also protect the user s credentials once they are received via the secure TLS connection The registration credentials are sent without regard to the BRAUTH setting if no certificates have been downloaded because only server certificates signed by an Avaya Root CA certificate are authenticated if no certificates have been downloaded HTTP authentication is supported for backup and restore operations The authentication credentials and the realm are stored in non volatile memory that will not be overwritten if new telephone software is downloaded The default value of the credentials and the realm will be null set at manufacture and at any other time that user specific data is removed from the telephone Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 67 Server Administration If an HTTP backup or restore operation requires authentication and the realm in the challenge matches the stored realm the stored credential
47. logic determines that frames received on the Ethernet line interface are forwarded to the secondary Ethernet interface or to the telephone without regard to specific VLAN IDs or the existence of tags Frames received on the secondary Ethernet interface will not be changed before forwarding In other words tagging is not added or removed and the VLAN ID and priority of tagged frames is not changed VLANSEP is 1 On Enabled AND the telephone is tagging frames with a VLAN ID not equal to PHY2VLAN AND the PHY2VLAN value is not zero Tagged frames received on the Ethernet line interface will only be forwarded to the secondary Ethernet interface if the VLAN ID equals PHY2VLAN Tagged frames received on the Ethernet line interface will only be forwarded to the telephone if the VLAN ID equals the VLAN ID used by the telephone Untagged frames will continue to be forwarded or not forwarded as determined by the Ethernet switch forwarding logic Tagged frames with a VLAN ID of zero priority tagged frames will either be forwarded to the secondary Ethernet interface or the telephone 104 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide Comments infodev avaya com February 2012 About DNS addressing If Then as determined by the forwarding logic of the Ethernet switch preferred or dropped About DNS addressing The 9600 IP deskphones s
48. recycle expired DHCP leases An expired lease might remain reserved for the original client a day or more For example Windows NT DHCP reserves expired leases for about one day This reservation period protects a lease for a short time If the client and the DHCP server are in two different time zones the clocks of the computers are not in sync or the client is not on the network when the lease expires there is time to correct the situation The following example shows the implication of having a reservation period Assume two IP Addresses therefore two possible DHCP leases Assume three IP deskphones two of which are using the two available IP Addresses When the lease for the first two telephones expires the third telephone cannot get a lease until the reservation period expires Even if the other two telephones are removed from the network the third telephone remains without a lease until the reservation period expires Option 52 Overload Option if desired If this option is received in a message the telephone interprets the sname and file fields in accordance with IETF RFC 2132 Section 9 3 Option 58 DHCP lease renew time If not received or if this value is greater than that for Option 51 the default value of T1 renewal timer is used as per IETF RFC 2131 Section 4 5 Option 59 DHCP lease rebind time If not received or if this value is greater than that for Option 51 the default value of T2 rebinding timer
49. set up an HTTP server Procedure 1 Install the HTTP server application Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 65 Server Administration 2 Administer the system parameter HTTPSRVR to the address es of the HTTP server Include the parameter in DHCP Option 242 or the appropriate SSON Option 3 Download the upgrade script file and application file s from the Avaya Web site http www avaya com support to the HTTP server For more information see Telephone Software and Application Files on page 71 Note When you download the application file from the Avaya Support Web site ensure you are downloading the correct version One version allows VPN and media encryption functionality while the other disables those functions Note Many LINUX servers distinguish between upper and lower case names Ensure that you specify the settings file name accurately as well as the names and values of the data within the file Result If you choose to enhance the security of your HTTP environment by using Transport Layer Security TLS you also need to e Install the TLS server application e Administer the system parameter TLSSRVR to the address es of the Avaya HTTP server Backup restore processing Use of the HTTP client optionally over TLS is supported to back up and restore user specific data if initiated by higher level procedures Only one backup or restor
50. system initialization value at power up but will not be initialized from the system initialization value after a reset LANGOSTAT Controls whether the built in English language text strings can be selected by the user Valid values are 0 User cannot select English language text strings 1 User can select English language text strings Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 89 Administering Telephone Options Parameter Name Default Description and Value Range Value SET LANGOSTAT 1 LANGxFILE Null Contains the name of the language file x where Xis 1 through 4 The file name must end in txt Example SET LANG1FILE mlf_russian txt LANGIFILE LANG FILE LANGSFILE LANGA4FILE LANGLARGEFONT Null Larger text font file name A string of up to 32 characters specifies the loadable language file on the HTTP server for the Large Text font LANGSYS Null System wide language that contains the name of the default system language file if any Value is 0 to 32 ASCII characters The file name must end in txt The default is a null string Example SET LANGSYS ml f_german txt LOGBACKUP 1 Indicates whether the user s Call Log should be backed up Values are 1 Yes the Call Log is backed up to the same backup file as all other user data subject to normal administration of that file O No
51. telephone s MAC address as the destination MAC address and a protocol type of 88 8E hex received on the Ethernet line interface if the value of DOT1XSTAT is 1 or 2 but will only respond to 802 1 X frames that have the PAE group multicast address as the destination MAC address if the value of DOT1XSTAT is 2 If the value of DOT1XSTAT is changed to 0 from any other value after the Supplicant has been authenticated an EAPOL Logoff will be transmitted before the Supplicant is disabled As of software Release 2 0 the system parameter DOT1 XSTAT determines how the telephone handles Supplicants as follows e When DOT1XSTAT 0 Supplicant operation is completely disabled This is the default value e When DOT1XSTAT 1 Supplicant operation is enabled but responds only to received unicast EAPOL messages e When DOT1XSTAT 2 Supplicant operation is enabled and responds to received unicast and multicast EAPOL messages Note If the Ethernet line interface link fails the 802 1X Supplicant if enabled enters the Disconnected state Related topics 802 1X Supplicant Operation on page 106 802 1X Supplicant Operation 9600 IP deskphones that support Supplicant operation also support Extensible Authentication Protocol EAP but for software Release 6 1 and earlier only with the MD5 Challenge authentication method as specified in IETF RFC 3748 As of Release 6 2 telephones also support EAP TLS as specified
52. the application is suppressed Contact changes are not allowed means the Contacts application displays and the user can make calls as normal Any controls that allow the user to change any aspect of the Contact application do not display This restriction includes the ability to add delete or edit any Contact name or number Only one number Redial is allowed means the user option that allows a choice between displaying last numbers dialed is suppressed The Redial buffer stores only one number The Redial application does not display since the user can redial only one number This restriction allows privacy once a given user has left the telephone You can e set APPSTAT to 1 for example in a staging area e administer a given telephone with Contact entries of your choice like the Concierge telephone number button in the earlier example e then move the telephone to where it will be used where you have administered APPSTAT to be for example O zero When the relocated telephone resets it retains its Contact entries like Concierge but does not allow the user to create new entries When you set APPSTAT to any valid value other than 1 the telephone does not accept any Contact button label changes that might have been made directly on a backup file Only the existing labels of the telephone are used This restriction prevents circumvention of the APPSTAT restrictions The WML applications are also suppressed by defaul
53. the local Phone Settings sub application 03 local Log Off sub application 04 the About Avaya one X screen 05 Guest Login application 06 My Pictures application Touchscreen telephones ignore all AMTYPE values except 1 If the AMTYPE for an associated administered object is 01 an additional three parameters must have valid non null data for the object to be properly administered AMLBLxx The label displayed to the user for this object up to 16 UTF 16 characters shown left justified unless spaces precede the label value to center the label AMDATAxx A URI of up to 255 ASCII characters without spaces AMICONxx For touchscreen models only any number N from 1 to 25 The touchscreen deskphone will use the Nth icon presented in the table on the Home screen in association with the administered WML application The labels shown in the table are merely suggestions the touchscreen deskphone uses the label you specify in the AMLBLxx parameter The xx in these three parameters is a two digit integer from 01 to 12 inclusive including a leading zero if applicable If AMTYPExx is 01 xx must be the same for each of the three parameters for an Avaya Menu entry to be displayed and associated with the administered data If AMTYPExx is 02 03 or 04 any AMLBLxx or AMDATA xx data is ignored if provided If a given administered object has null or invalid data in any of the required associated parameters that object is complete
54. the right in the order specified in the system parameter subject to the considerations listed in this section Example 120 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 Comments infodev avaya com Administering features on softkeys Assume call server administration includes the Send All Calls and Directory features If the system parameter IDLEFEATURES is not administered the corresponding softkeys are labeled from left to right as follows when a highlighted call appearance is Idle Redial Send All blank blank However when the system parameter IDLEFEATURES is administered to be 26 1000 35 the corresponding softkeys are labeled from left to right as follows when a highlighted call appearance is Idle Directory Redial Send All blank Softkeys available to be labeled with feature buttons as indicated under Available Softkeys in the chart are those that are not dedicated to a higher priority function For example in the Active with a talk path call state the softkeys for Hold Conference and Transfer are dedicated to those functions and cannot be displaced by an administrable feature button while the softkey normally labeled Drop softkey 4 can be used for an administrable feature button In addition to the administrable feature numbers listed in CM Feature Numbers for Assigning Softkeys on page 122 three additional
55. upload changes to these labels despite forbidding end users to change settings The parameter OPSTAT2 can override the value of OPSTAT for this specific case setting OPSTAT2 to 1 allows the telephone to accept changes to the customized labels stored in the backup file regardless of the OPSTAT value Note Software Release 3 0 added the system parameter OPSTAT2 Regardless of the preceding text on OPSTAT settings if the value of OPSTAT2 has the value 1 then any customized labels in the user s backup file are uploaded and used as if the value of OPSTAT permitted this action However in order to restore the personalized customized labels from the backup file to the telephone the user needs to restart the phone by logging out and then logging back in again Administering WML applications on the Avaya Menu Administering AMADMIN provides direct links to one or more WML applications As the figure on page 151 shows the first level Avaya Menu includes entries for three sample WML 150 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 Comments infodev avaya com Administering the Avaya A Menu applications a Phone Settings menu choice for telephone options and settings and the telephone log out 22399 4 10pm 12 15 06 Avaya Menu Main Menu 4 gt Press Select for application Phone Apps R2 2 Lincroft Portal Phone Settings About Avaya one X Figure 1 A
56. with the 9600 Series IP Deskphones Avaya recommends the latest PBX software and the latest IP telephone firmware Related topics Aliasing IP Deskphones for switch compatibility on page 39 Aliasing IP Deskphones for switch compatibility As of Release 1 2 9600 Series IP telephones were natively supported by Avaya Communication Manager CM Release 4 0 Although the 9608 9611 9621 and 9641 phones are not natively supported on CM 4 0 those phones are natively supported as of CM 6 2 Native support means that if you have CM 4 0 or greater deskphones do not have to be aliased Administer the deskphones on Avaya Aura Communication Manager as follows 9600 Series IP Administer on CM Administer on CM 6 2 Deskphone Model 3 1 as CM 4 0 CM 6 1 9608 4610 9650 9608 9610 4610 9610 9610 9611G 4620 9650 9611G 9620 9620L 9620C 4610 9620 9620 9621G 4620 9650 9621G 9630 9630G 4620 9630 9630 9640 9640G 4620 9640 9640 9641G 4620 9650 9641G 9650 9650C 4620 9650 9650 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 39 Communication Manager Administration 9600 Series IP Administer on CM Administer on CM 6 2 Deskphone Model 3 1 as CM 4 0 CM 6 1 9670G 4620 9630 or 9640 9630 or 9640 Note Avaya recommends that the 9608 9611 9621 and 9641 telephones be aliased as 9560s however if you have already aliased
57. 08 9611G 9621G and 9641G Administrator Guide February 2012 9 About this Guide Note The terms 9600 Series IP Telephone s 9600 Series IP Deskphone s H 323 deskphone deskphone and IP telephone all refer to the same Avaya one X product line and are used interchangeably in this document Change History Issue 1 This document was issued for the first time in July 2006 to support the first release of 9600 Series IP telephones Issue 2 This version of the document revised and issued in September 2006 supports 9600 Series IP Telephone Software Release 1 1 Issue 3 This version of the document was revised in January 2007 to support 9600 Series IP Telephone Software Release 1 2 Issue 4 This version of the document was revised and issued in May 2007 to support Software Release 1 5 Issue 5 This version of the document was revised and issued in May 2008 to support 9600 Series IP Telephone Software Release 2 0 Issue 6 This version of the document was revised and issued in February 2009 to support 9600 Series IP Telephone Software Release 3 0 and the addition of three new telephone models 9620L 9620C and 9650C Issue 6 This version of the document was revised and issued in May 2009 to support the addition of the 9670G telephone model running on 9600 Series IP Telephone Software Release 2 0 this 9670 specific issue was concurrent with Issue 6 for Software Release 3 0
58. 2 Smart Enbloc Dialing cccccccceeeeessseeeeeeeeeeeees 116 SNMP ina enaa chloe nek Moctntetii iheeeis 28 Softkeys Administering Features on ccccees 120 SOMWANC ss A 72 Software prerequisites ccccceecceeeeeeesceeeeteeeeenneees 57 Software Telephone cceeeccceeseseeeeeeeessneeeeessnaees 72 SRE eea eaPens ete a a 31 SSON Option 242 configuring ccceeeeeeeesseeeees 58 Station Form Administration Results Chart 5i Station Number Portability and IP Address Lists 31 Stopwatch timer administering c cccceeeesneeeees 162 Supplicant Operation 802 1X naese 106 Switch Administration ccccccccccceceeeeeseeeeeseeeeeeaeaaeees 41 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide Switch Compatibility and Aliasing IP Telephones 39 System Parameter Values Impact of Received TLVs 108 System Parameters ccccccceceessseeeeeesessseneeeeeesessaees 47 System parameters customizable cee eeeees 78 System Parameters Customizable scceeees 7r T Tagging and VLAN administering 0 cee 16 TCP UDP Port Utilization 0 0 00 ccececccccceeeeeseeeeeeeeeeees 31 Telephone Administration ccccsesssseteeeeeees 16 47 Telephone and Call Server initialization 00 ow Telephone and File Server initialization 00 Oe Telephone Initializa
59. 3813 for the 9608 9611G 9621G and 9641G models and Document Number 16 601944 for all other 9600 Series deskphone models This document covers only 9600 Series IP deskphones supporting H 323 As of H 323 software Release 6 0 different software versions support different 9600 Series IP deskphones as shown 9600 Series Deskphone Model Latest Supported Software Release 9610 9620 9620C 9620L 9630 9630G 3 1 9640 9640G 9650 9650C 9670G 9608 9611G 9621G 9641G 6 0 and later The H 323 standard provides for real time audio video and data communications transmission over a packet network An H 323 telephone protocol stack comprises several protocols e H 225 for registration admission status RAS and call signaling e H 245 for control signaling e Real Time Transfer Protocol RTP and Secure Real Time Transfer Protocol SRTP e Real Time Control Protocol RTCP and Secure Real Time Control Protocol SRTCP Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 15 Administration Overview and Requirements Administrative requirements The parameters under which the 9600 Series IP deskphones need to operate are summarized as follows e Telephone Administration on the Avaya call server as covered in Communication Manager Administration on page 39 e IP Address management for the telephone as covered in Administering the DHCP and File Servers on page 57 for dynami
60. 641G models Software Release 3 1 issued in November 2009 still applies What s New in This Release New material in this issue to support Release 6 2 software includes the following features and functionality that apply only to the 9608 9611G 9621G and 9641G IP deskphones e The Debug procedure has been expanded to allow technicians to send immediate debug reports to specified servers e Aversion of software that disables VPN and media encryption can be downloaded from the Support website it is identified on the About Avaya one X screen with a U appended to the software release e Secure Shell SSH protocol is supported This protocol is intended to help Avaya Services monitor telephone performance e EAP TLS Extensible Authentication Protocol with TLS authentication is supported in part as enabled or disabled with the DOT1XEAPS parameter e For call centers the AGTIDVUSTAT parameter can be used to specify a VuStats format number to enable the telephone to determine the call center agent s Agent ID which is essential if Agent Greetings are to be used A software application watchdog automatically monitors other software processes to determine whether they have become unresponsive at which point it generates a log event and either kills the process or resets the telephone This application watchdog can be disabled or re enabled with the APPLICATIONWD parameter e Bluetooth functionality can be disab
61. 8 CBC_SHA cipher suite is used for authentication If the digital certificate of the server is signed by the Avaya Product Root Certificate Authority certificate the telephone s call server registration password is included as the credentials in an Authorization request header for each transmitted PUT backup and GET for restore method New value s replace the currently stored authentication and realm values e when HTTP authentication for backup or restore succeeds and e if the userid password or realm used differs from those currently stored in the telephone If HTTP authentication fails the user is prompted to enter new credentials Note Users can request a backup or restore using the Advanced Options Backup Restore screen as detailed in the user guide for their specific telephone model For specific error messages Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 135 Administering Telephone Options relating to Backup Restore see the Avaya one X Deskphone Edition for 9600 IP Telephones Installation and Maintenance Guide Related topics Backup file formats on page 136 User data saved during backup on page 137 About restore on page 139 Backup file formats When the system parameter BRURI is non null user changes are automatically backed up to the file ext_96xxdata txt where extis the extension number of the deskphone on the HTTP server to a user speci
62. 9608 9611G 9621G and 9641G Administrator Guide February 2012 177 Administering Specific 9600 Series IP Deskphones 178 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 Comments infodev avaya com 802 1X ARP CA CELP CLAN CNA DHCP Diffie Hellman key exchange DH Group DiffServ Digital Certificate Glossary Authentication method for a protocol requiring a network device to authenticate with a back end Authentication Server before gaining network access Applicable 9600 Series IP Deskphones support IEEE 802 1 X for pass through and for Supplicant operation with the EAP MD5 authentication method Address Resolution Protocol used for example to verify that the IP Address provided by the DHCP server is not in use by another IP telephone Certificate Authority the entity which issues digital certificates for use by other parties Code excited linear predictive Voice compression requiring only 16 kbps of bandwidth Control LAN type of Gatekeeper circuit pack Converged Network Analyzer an Avaya product to test and analyze network performance applies to IPv4 only This feature is not supported in Release 6 2 and later Dynamic Host Configuration Protocol an IETF protocol used to automate IP Address allocation and management A key agreement algorithm based on the use of two public parameters p and g that may be used by all users in a system Param
63. 968 The list of parameters that are described in that document include ALWCLRNOTIFY NORTELAUTH NVIKECONFIGMODE NVIKEDHGRP NVIKEID NVIKEIDTYPE NVIKEOVERTCP NVIKEP1AUTHALG NVIKEP1LIFESEC NVIKEP2AUTHALG NVIKEP2ENCALG NVIKEP2LIFESEC NVIKEPSK NVIKEXCHGMODE NVIPSECSUBNET NVPFSDHGRP NVSGIP NVVPNAUTHTYPE NVVPNCFGPROF NVVPNCOPYTOS NVVPNENCAPS NVVPNMODE NVVPNPSWD NVVPNPSWDTYPE NVVPNSVENDOR NVVPNUSER NVVPNUSERTYPE NVXAUTH VPNACTIVE VPNCODE VPNPROC VPNTTS Important Some parameters in the table are IPv6 specific IPv6 operation is limited to a specific customer set and is not for general use 9600 Series H 323 Customizable System Parameters This table lists the parameters that you can customize in the 46xxsettings file their default values parameter descriptions and valid values Parameter Name Default Value Description and Value Range ADMIN_HSEQUAL 1 Handset Equalization alternative permission flag Valid values are 1 Use handset equalization that is optimized for acoustic TIA 810 920 performance 2 Use handset equalization that is optimized for electrical FCC Part 68 HAC telecoil performance 78 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide Comments infodev avaya com February 2012 9600 Series H 323 Customizable System Parameters Parameter Name Default Description and Value Range Value AGC
64. ALLCTRSTAT If CALLCTRSTAT has value 1 HEADSYS has default value 1 Otherwise CALLCTRSTAT has value 0 and the default value of HEADSYS is likewise 0 In either case though you have the normal ability to override defaults by explicitly setting HEADSYS in the settings file Changes from Release 6 0 to Release 6 1 The following section describes what has changed from the version 6 0 to 6 1 of the H 323 Release for Avaya deskphones This information is being published in this guide as version 6 1 was a Limited Availability LA release The information is targeted at the group of users who are migrating directly from version 6 0 to version 6 2 The deskphones now support a local timer Stop watch feature The agent is able to select the Local Timer Feature and start a stop watch e The agent deskphone with the dual headset adapter box will provide 2 headset ports for the agent and the supervisor using the standard RJ9 adaptor e Agent can manually recording a greeting e Automatic prompting for greeting e Greeting size of 10 secs supported and about 16 greetings can be saved e Agents can link a greeting to a particular trigger event during the recording process The trigger events could be manual or automatic e The agent can now play back greetings when on a call to both the incoming caller and the agent simultaneously The agent can manually trigger the play back of the greeting by selecting the greeting during
65. AVAYA Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide Release 6 2 February 2012 2012 Avaya Inc All Rights Reserved Notice While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing Avaya assumes no liability for any errors Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes Note Using a cell mobile or GSM phone or a two way radio in close proximity to an Avaya IP telephone might cause interference Documentation disclaimer Documentation means information published by Avaya in varying mediums which may include product information operating instructions and performance specifications that Avaya generally makes available to users of its products Documentation does not include marketing materials Avaya shall not be responsible for any modifications additions or deletions to the original published version of documentation unless such modifications additions or deletions were performed by Avaya End User agrees to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by End User Link
66. AYA Menu Specify the HTTP server and directory path to the administration file Do not specify the administration file name For more information see Administering the Avaya A Menu on page 148 APPNAME Null The file name of the Signed Application Library Software Package that should be downloaded and installed by the telephone during power up or reset if it has not already been downloaded and installed This parameter should only be set in an upgrade file APPSTAT 1 Controls whether specific applications are enabled restricted or disabled Values are 1 all Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 81 Administering Telephone Options Parameter Name Default Description and Value Range Value applications enabled 2 Speed Dial Contacts changes and Call Log disabled and Redial last number only 3 Speed Dial Contacts changes disabled 0 Speed Dial Contacts changes Call Log and Redial disabled APPLICATIONWD 1 Controls whether the application watchdog is enabled 1 or disabled 0 The application watchdog is a software process that if enabled monitors other software processes to determine whether they have become unresponsive at which point it generates a log event and either kills the process or resets the telephone AUDASYS 3 Globally controls audible alerting Possible system settings for audible alertin
67. DD Allowable source IP Address es for SNMP queries The default is Null SNMPSTRING SNMP community name string The default is Null STATIC Controls whether to use a manually programmed file server or CM IP Address instead of those received via DHCP or a settings file If a manually programmed file server IP Address is to be used STATIC must be set via DHCP TLSDIR Specifies the path name prepended to all file names used in HTTPS GET operations during startup TLSPORT Specifies the TCP port number used for HTTPS file downloading 60 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide Comments infodev avaya com February 2012 DHCP Generic Setup Parameter Description TLSSRVR IP Address es or DNS name s of Avaya file server s used to download configuration files Transport Layer Security is used to authenticate the server TLSSRVRID Controls whether the identity of a TLS server is checked against its certificate UNNAMEDSTAT Specifies whether the telephone will attempt unnamed registration VLANTEST Controls the length of time the telephone tries DHCP with a non zero VLAN ID When the interval is exceeded the telephone records the VLAN ID so that it is not used again and DHCP continues on the default VLAN The default is 60 seconds These parameters are saved in a 9600 Series IP Telephone s non volatil
68. DHCP clients cannot be disabled if at least one IP address was not manually programmed because if IPV6STAT is set to 0 preventing even an IPv6 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 85 Administering Telephone Options Parameter Name Default Description and Value Range Value link local address from being created the telephone could be left with no network connectivity DHCPSTD 0 DHCP Standard lease violation flag Indicates whether to keep the IP Address if there is no response to lease renewal If set to 1 No the telephone strictly follows the DHCP standard with respect to giving up IP Addresses when the DHCP lease expires If set to O Yes the telephone continues using the IP Address until it detects reset or a conflict see DHCP Generic Setup on page 61 DIALFEATURES Null A list of feature number identifiers for softkey features potentially available in the Dialing call state for example Redial Zero to 255 ASCII characters consisting of zero to five whole numbers separated by commas without any intervening spaces For more information see Administering features on softkeys on page 120 DNSSRVR 0 0 0 0 Text string containing the IP Address of zero or more DNS servers in dotted decimal format separated by commas with no intervening spaces 0 255 ASCII characters including commas DOMAIN Nul
69. Digit Smart Enbloc Dialing 0 c ceeeee 116 M Main Menu MM Administration for the 9610 170 N INA Ti ree a 43 Network Assessment c ccececeecesseeeeeeeeeeeseeeeeanenses 25 Network Audio Quality Display ceeeteeeeees 30 Network Considerations Other cccccsseseeeeeeeees 27 Network Information Required ceccseceeeeeeees 27 O On Hook Dialing administration ccccssseeeeeeeees 47 OPSTAT sssctasievevervicatisavtnteesacvattavassvatessicuaideavacdes 77 150 Options Administering cceeesteteeeeeeeeeeeeestneeees ers Options Customizing c ssssecceeeeeeeeeeeeeestntaeeees 145 Options for 9600 Series IP Telephone Administration 16 Other Network Considerations cccccecceeeeeeeeeeees 27 P Parameter Data Precedence cscceeeseeeeeeeeeees 18 Parameters in Real Time ccccccccccscsssesssessssseesseeees 30 Parameters Saved During Backup 00000e 137 Parameters customizable ccccceceeeseeceeeeeeeeeeeees 78 Parameters Customizable cccccccccseeesesseeeeeeeees 77 Pictures AS SCFECNSAVE ccceeeeccecesseeeeteeeeeeaeeees 165 Ping and Traceroute ccccceceeeeeeeeeeeeeeeeeeeeeeeeeeeeees 28 February 2012 Port UtiliZAtION cisini cece eeeeeeeceeseeeeaneeeeesaneeseeeeaneeeeeees 42 SClOCUON nicsen eiue r aAA 42 Processing General for 9610 Restore
70. EFONT The name of the language file you want available for a large font display currently only English As of Release 1 2 a large text font is available for user selection on all 9600 Series IP Telephones but the 9610 The larger text font can only be activated if a language file for this Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 113 Administering Telephone Options font is available The Text Size option is presented to the telephone user if and only if the parameter LANGLARGEFONT is not null and if a language file for that value is being used as the current user interface language If neither condition is met the Text Size option is not presented to the user For example if the language in use is English and a large text font language file for English is specified in LANGLARGEFONT and available the Text Size option is presented on the Screen and Sounds Options screen For more information see 9600 Series H 323 Customizable System Parameters on page 78 To view multiple language strings see the MLS local procedure in the Avaya one X Deskphone Edition for 9600 Series IP Telephones Installation and Maintenance Guide To download a language file or review pertinent information go to http support avaya com unicode Note Specifying a language other than English in the configuration file has no impact on Avaya Communication Manager settings values or text s
71. ESTYLE Phone parameter FRONCASCREEN User Timer Stopwatch TIMERSTAT VPN parameters VPN parameters are listed in the VPN Setup Guide for 9600 Series IP Telephones Document 16 602968 as well as in 9600 Series H 323 Customizable System Parameters on page 78 in this document Weather application parameters touchscreen phones only WEATHERAPP WMLPORT WMLPROXY Web access application parameters SUBSCRIBELIST TPSLIST WMLEXCEPT WMLHELPSTAT WMLHOME Mandatory WMLIDLETIME WMLIDLEURI WMLPORT WMLPROXY WMLSMALL The Avaya one X Deskphone Edition for 9600 Series IP Telephones Application Programmer Interface API Guide Document Number 16 600888 provides assistance in developing local Web sites World Clock application parameters touchscreen phones only WMLPORT WMLPROXY WORLDCLOCKAPP Related topics Setting the Application Status flag APPSTAT on page 146 Setting the Application Status flag APPSTAT The 9600 Series IP deskphones offer the user numerous applications like Contacts Call Log History Redial and so on Each of these applications allows the user to add delete or in some cases edit entries You as the administrator might not want the user to have that level of functionality For example a hotel lobby telephone probably should not allow a user to delete the concierge s contact number Further for privacy reasons that same telephone should not allow a Call Log display You can use the Appl
72. G THE IP ADDRESS OF YOUR FILE SERVER AND WML PATH NOTE THAT WMLSMALL MUST BE A VALID URL FOR Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 175 Administering Specific 9600 Series IP Deskphones WML LINKS TO DISPLAY IN THIS MENU THE MM MENU WILL SCROLL IF MORE THAN 6 LABEL GROUPS ARE CONFIGURED MMLBLO1 ABOUT 9610 MMTYPEO1 MMDATAO1 http 135 8 60 18 WML about wml MMLBLO2 MyCo Today MMTYPEOQ2 1 MMDATA02 http 135 8 60 18 WML index wml MMLBLO3 MyCo Directory MMTYPEO3 4 MMDATAO3 Directory MMLBLO4 Visitor Info MMTYPEO4 1 MMDATA04 http 135 8 60 18 WML visit_1lz wml MMLBLO5 Printer Trouble MMTYPEO5 1 MMDATAO05 http 135 8 60 18 WML printer rooms wml MMLBLO6 Call Jack MMTYPEO6 2 MMDATA06 32099 Note that the information entered into the backup restore file is what controls the 9610 Main Menu The references within the files are to wml files which are text Web pages and an example is provided for illustration only The content of these files must be customized for specific phones sites The wml files can be placed at the root level or buried in a lower level directory if desired Modify the Backup Restore and
73. GTIDVUSTAT parameter should be considered When AGTIDVUSTAT has its default value of 0 the procedure below is ignored When this vu display button is administered for your agents instruct them to press the associated feature button immediately after logging into the call center if the telephone does not otherwise display their Agent ID in the middle of the Top Line Pressing this vu display button causes the call server to send the Agent ID to the telephone When the agent logs in via abbreviated dial or CTI the phone virtually presses the Vu display button upon login If the agent is logged in and the Agent ID is not displayed on the top line pressing the Vu display button does not populate the Agent ID at the top of the display when the Agent ID is not present The agent ID is only populated on the top line via the Vu display button when the button is virtually pressed upon login Procedure 1 In CM create a unique vustats display format Example change vustats display format x where x is an available Vu stats format number 2 In the change vustats display format form the following fields need to configured exactly as follows e Next format number None e Data Field e Number of Intervals Leave Blank e Object Type agent e Update Interval no update e On Change N e Display Interval 5 e Format Discription ID Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administr
74. H 323 Installation and Maintenance Guide LLDP About Link Layer Discovery Protocol LLDP on page 108 Tagging and DHCP Administering The DHCP Server on VLAN page 58 and Administering Telephone Options on page 77 Configuration file Administering The DHCP and File Servers on page 57 and Administering Telephone Options on page 77 LLDP Static Addressing Installation in the appropriate Avaya one X Deskphone H 323 Installation and Maintenance Guide Manual About Link Layer Discovery Protocol administration at the LLDP on page 108 telephone Quality of Avaya Call server Administering UDP port selection on Service page 42 and the applicable call server documentation DHCP Administering The DHCP and File Servers on page 57 and Administering Telephone Options on page 77 Configuration file Administering The DHCP and File Servers on page 57 and Administering Telephone Options on page 77 LLDP About Link Layer Discovery Protocol LLDP on page 108 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 17 Administration Overview and Requirements Parameter s Administrative mechanisms For more information see Interface DHCP Administering The DHCP and File Servers on page 57 and Telephone Software and Application Files on page 71 Configuration file Administering The DHCP and File Servers on page 57 and Telephone Software and Application Files o
75. HAND 1 Automatic Gain Control status for handset O disabled 1 enabled AGCHEAD 1 Automatic Gain Control status for headset O disabled 1 enabled AGCSPKR 1 Automatic Gain Control status for Speaker O disabled 1 enabled AGTCALLINFOSTAT 1 For Avaya Call Center use only Automatically invokes Call info permission when the telephone has a caller information button administered buttonType 141 and AGTCALLINFOSTAT has a value of 1 the telephone sends a virtual press of that button to the call server The call server is expected to respond with a call associated display message with possible content in Line 2 The Line 2 content if any is checked to see if it contains any strings specified by GREETINGDATAx when the corresponding GREETINGTYPEx begins with 4 The first such greeting with a match as specified in the Match Criteria is played 1 ASCII numeric digit Valid values are 1 Invoke the caller information permission to locate a greeting 0 Do not automatically invoke Call info permission AGTFWDBTNSTAT 1 For Avaya Call Center use only Disables the Forward button permission flag When the CALLCTRSTAT parameter has a value of 1 and AGTFWDBTNSTAT has a value of 1 and the telephone has an application button labeled Forward the deskphone generates an error beep and takes no forwarding action when the Forward button is pressed 1 ASCII numeric digit Valid values are 1 Disable the Forward button 0 Do not
76. Hearing Aid Compatibility HAC This is an alternative way to provide audio equalization on a handset from the acoustic standards specified in TIA 810 920 and S004 and may be of benefit to some users of t coil capable hearing aids As of Release 6 2 the 9600 Series IP deskphones support the ability to choose either of these standards Because individual organizations and users differ in how they might want to implement this choice the telephone provides 3 ways to specify the desired audio equalization e Settings File The administrator can set ADMIN_ HSEQUAL The default value 1 specifies Handset equalization that is optimized for acoustic TIA 810 920 performance unless otherwise superseded by Local Procedure or User Option The alternate value 2 specifies HAC e Local Procedure When users are denied access to Options for administrative reasons but individual users need an equalization value other than the one in the settings file the HSEQUAL Local Procedure as documented in the Avaya one X Deskphone H 323 Installation and Maintenance Guide for 9608 9611G 9621G and 9641G Deskphones provides a backdoor to allow the telephone to be administered with the desired audio equalization value Default uses the settings file value unless superseded by User Option Audio Opt is optimized for TIA 810 920 acoustic performance and HAC Opt is optimized for HAC telecoil performance e User Option The user can se
77. If the BM12 or SBM24 Call Appearance corresponding to the CM call associated display message or dialed digits string is not visible because the user is not on the Phone screen the telephone Top Line displays the call associated display message or dialed digits string 54 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 Comments infodev avaya com Administering feature buttons and call appearances CAs Administering the Conference Details screen for ad hoc conferences About this task Conference Details allows the user to view parties on a conference call and selectively mute or drop individual parties for a conference call setup If administered on an Expansion Module button the BM12 or SBM24 Button Module must be connected Procedure 1 To enable Conference Details capabilities on the Class of Restriction COR form make sure that Block Enhanced conference Transfer Displays is set to No 2 As described in Administering feature related system parameters on page 47 administer the Conference Display Feature Button to a Phone button on the Phone screen Administering the Quick Touch panel for touchscreen deskphones The 9621G 9641G and 9670G deskphones support a Quick Touch panel that provides ease of access to any additional call appearances or switch features programmed on any of eight Quick Touch buttons The Quick Touch panel is located at the bottom of the scr
78. MED Inventory Serial Telephone serial number Number TIA LLDP MED Inventory Avaya Manufacturer Name TIA LLDP MED Inventory Model MODEL with the final D xxx characters Name removed Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 109 Administering Telephone Options Category TLV Name Type TLV Info String Value Avaya Proprietary PoE Conservation Provides Power Conservation abilities Level Support settings Typical and Maximum Power values OUI 00 40 0D hex Subtype 1 Avaya Proprietary Call Server IP Address Call Server IP Address Subtype 3 Avaya Proprietary IP Phone Addresses Gateway IP Address Subtype 4 Phone IP Address Phone Address Mask Avaya Proprietary CNA Server IP Address CNASRVR Subtype 5 6 2 and later CNA Server IP Address in use value from This parameter is not supported in Release Avaya Proprietary File Server File Server IP Address Subtype 6 Avaya Proprietary 802 1Q Framing Subtype 7 802 1Q Framing 1 if tagging or 2 if not Basic Mandatory End of LLDPDU Not applicable On receipt of aLLDPDU message the deskphones will act on the TLV elements described in the table on page 110 Table 12 Impact of TLVs Received by 9600 Series IP Deskphones on System Parameter Values System TLV Name Im
79. N quecieaneteerteas 39 Alternatives Administration cccccsseseceeeeeeeeeeeees 16 Application File and Upgrade Script Choosing 72 Application Icons Labels for Home Screen 154 Application Status Flag APPSTAT seee 146 Application Status Flags and Their Meaning 146 Application specific parameters administering 16 APPSITAD inn nd hailed Gis 146 Assessment of Network cccccccccseeseeeeeeeeeeeeeeeeeeeees 25 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide Audio equalization 2 cececeeeeeeeeeeeeeeeceeeeeeeeeteeetteess 129 Auto Hold administration ccccssccceceeeeeceeseeeeeees 47 Auto select any idle appearance administration 49 AVA al aiir EE N 148 Avaya Menu Administration ccscccceceeeeeeeeeeeees 153 Avaya Menu Administration File Template 157 Avaya Menu with WML Applications 000 150 B Backup eaii heavier eed 136 Backup File Format for the 9610 nsec 169 Backup File Formats cccssceeeeeeeeeeeeeeseceeeeseneees 136 Backup Options and Non Password Parameters Saved n aa ouacugy auaueviupianadwnaveaeauesunartcsatanund asuaetanncuncu 137 Backup Restore 0 eeeeecceeeeeeeeeeecaeeeeeeeeeennaeeeeeeeneeaea 134 Backup restore processing ccceeeeesseeeeeeeeennaeees 66 Button Modules SBM24 and BM12 neeese 54 Cc Call Center operation ad
80. NG For more information see Server Administration on page 57 and 9600 Series H 323 Customizable System Parameters on page 78 Note SNMP is disabled by default Administrators must initiate SNMP by setting the SNMPADD and SNMPSTRING parameters appropriately For more information about SNMP and MIBs see the IETF web site The Avaya Custom MIB for the 9600 Series IP telephones is available for download in txt format on the Avaya support Web site at http Awww avaya com support Note The H 323 software Release 3 1 MIB differs from the software Release 6 0 and later MIBs Be sure to download the MIB s applicable to your environment Ping and traceroute All 9600 Series IP deskphones respond to a ping or traceroute message sent from the call server switch or any other network source The call server can also instruct the telephone to originate a ping or a traceroute to a specified IP address The telephone carries out that 28 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 Comments infodev avaya com Other network considerations instruction and sends a message to the call server indicating the results For more information see your call server administration documentation IP address and settings reuse QoS After a successful registration with a call server the telephone s IP address and parameter values are saved in the phone s non volatile memory so t
81. PMS Ptr Alarm 115 pr sys alm Sys Ptr Alarm 120 print msgs Print Msgs 71 priority Priority 81 q calls NQC 87 126 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide Comments infodev avaya com February 2012 Administering features on softkeys Feature Name Default Label Feature Number q time OQT 86 release Attendant Release 50 release Station Release 94 remote tgs Remote TG 78 re ringoff Ringer Reminder 61 ringer off Ringer Cutoff 80 rs alert System Reset Alert 109 rsvn halt rsvn halt 145 scroll Scroll 125 send calls Send All Calls 35 send term Send All Calls TEG 72 serial cal Serial Call 177 serv obsrv Service Observing 85 signal Signal name or ext 37 split Split 56 split swap Split swap 191 ssvn halt ssvn halt 231 sta lock Station Lock 300 start Start Call 55 stored num Stored Number 22 stroke cnt Stroke Count 129 term x gr Term Grp name or ext 40 togle swap Conf Trans Toggle Swap 327 trk ac alm FTC Alarm 121 trk id Trunk ID 63 trunk name Trunk Name 111 trunk ns Trunk Group 102 usr addbsy Add Busy Indicator 239 usr rembsy Remove busy Indicator 240 uui info UUI Info 228 vc cp alm VC Circuit Pack Alarm 133 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 127 Administering Telephone Options
82. Q set to 2 off If T the Tagged Flag is set to 0 set to 1 on if T is set to 1 L2QVLAN set to the VLAN ID in the TLV L2QAUD and L2QSIG set to the Layer 2 Priority value in the TLV DSCPAUD and DSCPSIG set to the DSCP value in the TLV Acheck is made as to whether a reset is necessary to obtain a new IP address due to a change in the values of the parameters L2Q or L2QVLAN This TLV is ignored if e the value of USE_DHCP is 0 and the value of IPADD is not 0 0 0 0 or e the Application Type is not 1 Voice or e the Unknown Policy Flag U is set to 1 MCIPADD Proprietary Call Server TLV MCIPADD will be set to this value if it has not already been set TLSSRVR and HTTPSRVR Proprietary File Server TLV TLSSRVR and HTTPSRVR will be set to this value if neither of them have already been set L2Q Proprietary 802 1 Q Framing The default L2Q is set to the value of this TLV No change is made to the current L2 tagging but the new default value is used on the next reboot If TLV 1 L2Q set to 1 On If TLV 2 L2Q set to 2 Off If TLV 3 L2Q set to 0 Auto Proprietary PoE Conservation TLV This proprietary TLV can initiate a power conservation mode The telephones that support this will turn on off the telephone backlight and the backlight of an attached Button Module in response to this TLV Exception the 9670G display backlig
83. RI is the newer term Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 183 VLAN VLAN VoIP VPN VSI WML Virtual LAN Voice over IP aclass of technology for sending audio data and signaling over LANs Virtual Private Network a private network constructed across a public network such as the Internet A VPN can be made secure even though it is using existing Internet connections to carry data communication Security measures involve encrypting data before sending it across the Internet and decrypting the data at the other end An additional level of security can be added by encrypting the originating and receiving network address Vendor Specific Information used in determining IPv6 information Wireless Markup Language used by the 9600 Series IP Telephone Web Browser to communicate with WML servers 184 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 Comments infodev avaya com Index Numerics BOZ ID E A EAS 105 9600 Series IP telephones cceceeeeeeeeeeestteees 145 Customizing Applications and Options 145 9600 Series IP Telephones 15 16 21 72 77 Administering Options for cceeeeeeeeeeeeeeeeeees 77 Administration Alternatives and Options 16 Customizable System Parameters c6000 77 General secsi a EA 15 Initialization Process
84. Separation Rules If Then VLANSEP is 1 AND the deskphone Tagged Frames received on the secondary On Enabled is tagging frames Ethernet interface with a VLAN ID not Tagged frames received on the secondary equal to Ethernet interface are changed not changed as PHY2VLAN follows AND the PHY2VLAN If a Gigabit Ethernet Adapter is not being used value is not zero tagged frames with a VLAN ID of zero priority tagged frames will be changed before they are forwarded such that the VLAN ID of the forwarded frame is equal to the PHY2VLAN 102 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 Comments infodev avaya com Administering a VLAN Then value and the priority value is equal to the PHY2PRIO value If a Gigabit Ethernet Adapter is being used tagged frames with a VLAN ID of zero will not be changed before they are forwarded Untagged frames received on the secondary Ethernet interface are not changed before forwarding to the network Tagged Frames received on the line interface Tagged frames received on the Ethernet line interface will only be forwarded to the secondary Ethernet interface if the VLAN ID equals PHY2VLAN Tagged frames received on the Ethernet line interface will only be forwarded to the deskphone if the VLAN ID equals the VLAN ID used by the deskphone Untagged frames are not changed will continue to be forwarded or not f
85. T Specifies the TCP port number to be used for HTTP file downloading HTTPSRVR IP Address es or DNS name s of HTTP file server s used to download 96xx telephone software files The files are digitally signed so TLS is not required for security ICMPDU Controls the extent to which ICMP Destination Unreachable messages are sent in response to messages sent to closed ports so as not to reveal information to potential hackers The default is 1 sends Destination Unreachable messages for closed ports used by traceroute ICMPRED Controls whether ICMP Redirect messages are processed The default is 0 redirect messages are not processed L2Q 802 1Q tagging mode The default is 0 automatic L2QVLAN VLAN ID of the voice VLAN The default is 0 LOGLOCAL Controls the severity level of events logged in the SNMP MIB The default is 7 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 59 Server Administration Parameter Description MCIPADD CM server s IP Address es or DNS name s If there are too many addresses or names to include all of them in the DHCP site specific option include at least one from each major system Then set MCIPADD again in the 46xxsettings txt file with the complete list of addresses Providing a subset of the addresses via DHCP improves reliability if the file server is not available due to server or ne
86. USB login is that users can go anywhere in the world having sufficient network data connectivity plug the USB device into a 9600 Series IP telephone running software Release 3 0 or later and log into their home call server using their own extension and get all their home administered features You can use Avaya one X Deskphone USB Companion the Avaya PC based USB management tool to create the USB login profile and specify whether the login password should be encrypted or stored in the clear For more information on this tool see the Avaya support Web site http www avaya com support Note When users log in via the USB Login feature the telephone does not attempt to access the backup file as normal so normal user specified data such as Options or Call Log entries are not available The reason is that if the user is in a different environment from the usual office the telephone would attempt to access the local backup file server instead of the remote home file server and could obtain a different backup file than that of the user Additionally the only contacts a user has access to when registered via USB Login are the contacts available on the USB device properly formatted as a 9xxxContacts txt file using the Avaya USB tool or another method Setting up USB pictures as screensavers About this task As of Software Release 3 0 one or more pictures from a USB flash drive device can be used as screen savers The USB device
87. VERON additional minutes the backlight is set to low power mode WMLIDLETIME and WMLIDLEURI are non null BAKLIGHTOFF is non zero SCREENSAVER ON is non zero Every WMLIDLETIME minutes a GET is sent for WMLIDLEURI and the browser is displayed The Web page may contain its own timer to cycle through additional Web pages The backlight is set to low power mode after the specified time and the screen saver is displayed based on the SCREENSAVERON value Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 161 Administering Applications and Options Note The 9610 IP Telephone uses the IDLEAPP value in the 961 0Odata txt file instead of WMLIDLEURI in the settings file For more information see Special Administration for the 9610 on page 147 and Administering backup restore for a 9610 on page 140 Note The Backlight Off icon allows the end users to bypass the timers in the table on page 161 and set the the backlight to its lowest level automatically You can administer the Backlight Off icon on a 9600 Series IP Telephone softkey as described in Administering features on softkeys on page 120 The backlight for any adjunct button module will follow the behavior of the backlight of the telephone to which the button module is attached Administering the user stopwatch timer The TIMERSTAT parameter provides user permission to turn a 60 second s
88. aA A eta 163 LUG Up USB BOINE rennan a eiar AE 165 Seng Up USB pices 25 BEISSNISE VAIS sissiiisvnimouisniiieiimmssmdiini mae 165 Chapter 9 Administering Specific 9600 Series IP Deskphones ccccsseeeeeeeeeeeeeeees 167 EE S 21 AS AEN A AEA AAA pmsl AEA A A ek mated sania en T So ea E A A A 167 Special Administration for the 9610 IP Telephone sericea 167 General 9610 Funchonally ui cssswisiccaccsssivatecesesantracedccdsnarivenslarhitiacadatsavinelanenytaaardtinaivisenndanss 167 K y 96 t0 A mmnistaion ees ng ont Cee pare ey tire een eat rene led Oe eter remit erent Torrey ere 168 Administering the 9610 idle application screensaver aNd WML IiNKS 0 ee eee eee eeeeeenneeeneeeees 172 Accessing 9610 Cran procedure Sicuani a a E AE 173 Troubleshooting a 9610 IP Telephone a na 173 same Jouda KE ensa 174 Sampe Ea eean EE Petter eer eer errr tra ttre 176 Zale KOERA mE a icnieusaaiaan DARREN aan 177 MRS h aisle adhd A il hihi dab rd hile vnhadhhabaas 179 UNM cscs spite na eine ah iho eo mde ea eu lila tae 185 8 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 Chapter 1 About this Guide About this guide This guide is for personnel who administer Avaya Aura Communication Manager DHCP HTTP HTTPS servers for 9600 Series IP deskphones a Local Area Network LAN or a Web server The 9600 Series IP deskphones use Internet Protocol IP technology with Ethernet line int
89. acter must be usable as well as punctuation characters There are no dependencies between the languages available from the software download and the actual character input method If a character input method is not supported ASCII is used instead Acceptable input methods are as follows e ASCII e Croatian Slovenian e Latin 1 e Czech Slovak e German e Estonian e French e Hungarian e Italian e Latvian e Spanish e Lithuanian e Portuguese e Polish e Russian e Romanian e Albanian Azeri Turkish Use the configuration file and these parameters to customize the settings for up to four languages e LANGxFILE The name of a selected language file for example French In addition to providing the language name as this value replace the x in this parameter with a 1 2 3 or 4 to indicate which of four languages you are specifying For example to indicate German and French are the available languages the setting is LANG1FILE m1f_german txt and LANG2FILE mlf_french txt e LANGOSTAT Allows the user to select the built in English language when other languages are downloaded If LANGOSTAT is 0 and at least one language is downloaded the user cannot select the built in English language If LANGOSTAT is 1 the user can select the built in English language text strings e LANGSYS The file name of the system default language file if any e LANGLARG
90. affic meriting extra effort by the network for prompt delivery for example executive E mail e 2 Reserved for future use Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 29 Network Requirements e 0 The default priority for traffic meriting the best effort for prompt delivery of the network e 1 Background traffic such as bulk data transfers and backups Note Priority 0 is a higher priority than Priority 1 Displaying network audio quality All 9600 Series IP deskphones give the user an opportunity to monitor network audio performance while on a call The Network Information screen displays this information You can view the Network Information screen on most 9600 Series IP button based deskphones from the Avaya A Menu and select the Network Information option directly if shown or if not shown first select Phone Settings then select the Network Information option On touchscreen deskphones 9621G 9641G and 9670G access the Home screen then select Settings then Network Information While on a call the telephones display network audio quality parameters in real time as shown in the table on page 30 Table 3 Parameters in real time Parameter Possible values Received Audio Coding G 711 G 722 G 726 or G 729 Packet Loss No data or a percentage Late and out of sequence packets are counted as lost if they are discarded Packets are not counted as
91. ag CAP PS VAM is aucisscccinasess cesacatuanbieereedenariatians ia aaia 146 Specie Administration tor the 9610s daaa 147 Special Administration for Touchscreen DesSkphones cceccceesseeseeececneeeeeeeeneeteeeeeeeeseaseeseneeteeerenetesees 148 Administermg the Avaya A AGM sccisciaseicasccarrrncacsaresteasiniedecscansnsseocatnaedeccandamrsceatanivarasaenabotecsacumeseunnensre 148 Administering Phone Settings and Options and Settings OPSTAT and OPSTAT2 ceeeeee 150 Administering WML applications on the Avaya Menu cccccssececsseceeesssccceasesnsnnasstscecnnneaneesssasen 150 Main Avaya Menu with Browser Only Administered 0 cc eeeeeesseeeeeeeeeneeeeeeeeeeaeeeeeeeeenaeeeeaeee 152 Administering the Avaya Menu with WML applications eee cence eee eeeeeeseeeeeaeeseaeeeneeeaae 153 How the Home screen displays WML ApplicahOns moiran 154 Sample Avaya Menu Administration File Template ccscseseessceeeccesseeeseeeeeeeseeneeeaeeneneneeeeenenetenenesaes 157 Administering QUESTUSEIS cine a n N aa 160 Aamot rma sting USE S eaa A aS 160 Administenng tele timer oporatiG Mceurs Ea eer Cia aroen ane 160 Administering the user Ste PAO TIET aisis eaS aAA 162 Requirements for USB DEVICES sricu a en ar aii raia 163 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 7 USB File Device Suppl arsso on nele dint eanionat testers 163 Contacts File Format Tor USB DEVK Srii
92. alls can be placed and outgoing calls can be answered Note A 9610 IP telephone does not reflect CM administrative changes until the telephone is reset restarted The 9610 does not support the SBM24 button module Administering 9620 9620L 9620C IP Telephone features and CAs You can administer Feature Call Appearance Buttons 1 12 on the CM Station form which the telephone Feature screen then displays in sequence The telephone does not display any of the Feature Button labels administered on buttons 13 24 The 9620 and its counterpart models do not support button modules Administering features and CAs for all other IP Deskphones You can administer Feature Call Appearance Buttons 1 24 on the CM Station form The features administered on the Station form appear in the same sequence on the telephone Feature screen Features administered on the Expansion Module SBM24 BM12 Call Appearance buttons display on the telephone Features screen following the first 24 12 administered feature buttons All administered Button Module Labels Call Appearances and Feature Buttons display on the corresponding module buttons In the table on page 52 the term phone screen refers to either the call appearance screen or the features screen as applicable to the button type Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 51 Communication Manager Administration Table 6 Station Form Ad
93. are 0 through 9 A through Z a through z dash period _ underscore SCREENSAVERON 240 Number of idle time minutes after which the screen saver is turned on The default is 240 minutes 4 hours Valid values range from zero disabled to 999 minutes 16 65 hours For 9670G phones use HOMEIDLETIME instead SSH_ALLOWED Secure Shell SSH Protocol permission flag 0 SSH is not supported 1 SSH is supported Supporting SSH means the Avaya Services organization can have remote access to the telephone using SSHv2 as described in topic Secure Shell Support SSH_BANNER_FILE Null Specifies the file name or URL for a custom SSH banner file Zero to 255 ASCII characters zero or one file name or URL Used to provide a security warning message to the client before SSH authentication is attempted If left at the default Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 Administering Telephone Options Parameter Name Default Description and Value Range Value value the default banner message is as stated in the topic Secure Shell Support SSH_IDLE_TIMEOUT 10 Specifies the number of minutes of inactivity after which SSH will be disabled Valid values are 1 to 5 ASCII numeric digits O through 32767 SSH_LOCKOUT_ATTE 0 Specifies the number of failed login attempts after MPTS which SSH will be disable
94. ases You may not modify copy reproduce republish upload post transmit or distribute in any way any content in whole or in part including any code and software unless expressly authorized by Avaya Unauthorized reproduction transmission dissemination storage and or use without the express written consent of Avaya can be a criminal as well as a civil offense under the applicable law Third party components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements Third Party Components which may contain terms that expand or limit rights to use certain portions of the Product Third Party Terms Information regarding distributed Linux OS source code for those Products that have distributed the Linux OS source code and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site http support avaya com Copyright Preventing Toll Fraud Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party for example a person who is not a corporate employee agent subcontractor or is not working on your company s behalf Be aware that there can be a risk of Toll Fraud associated with your system and that if Toll Fraud occurs it can result in substantial additional charges for your telecommunications services Ava
95. ates priority tagging and specifies that your network Ethernet switch automatically insert the default VLAN ID without changing the user priority of the frame 100 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 Comments infodev avaya com Administering a VLAN But some switches do not understand a VLAN ID of zero and require frames tagged with a non zero VLAN ID If you do not want the default VLAN to be used for voice traffic set the value of L2EQVLAN to the VLAN ID appropriate for your voice LAN Another parameter you can administer is VLANTEST VLANTEST defines the number of seconds the 9600 IP Series Telephone waits fora DHCPOFFER message when using a non zero VLAN ID The VLANTEST default is 60 seconds Using VLANTEST ensures that the telephone returns to the default VLAN if an invalid VLAN ID is administered or if the phone moves to a port where the L2QVLAN value is invalid The default value is long allowing for the scenario that a major power interruption is causing the phones to restart Always allow time for network routers the DHCP servers etc to be returned to service If the telephone restarts for any reason and the VLANTEST time limit expires the telephone assumes the administered VLAN ID is invalid The telephone then initiates operation with a VLAN ID of 0 or if the value of L2Q is 0 auto tagging will be turned off until the L2QVLAN is set to a non zero val
96. ation Manager Document Number 555 233 504 42 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 Comments infodev avaya com Administering the call server switch Administering QoS The 9600 Series IP deskphones support both IEEE 802 1D Q and DiffServ Other network based QoS initiatives such as UDP port selection do not require support by the telephones However they contribute to improved QoS for the entire network Administering IEEE 802 1Q The 9600 Series IP deskphones can simultaneously support receipt of packets that are tagged or not tagged per the IEEE 802 1Q standard To support IEEE 802 1Q you can administer 9600 Series IP deskphones from the network via LLDP or by appropriate administration of the DHCP or HTTP HTTPS servers The four IEEE 802 1Q QoS parameters in the telephones that can be administered on the IP Network Region form are L2Q L2QVLAN L2QAUD and L2QSIG To set these parameters at the switch see About Quality of Service QoS and voice quality administration in Administration for Network Connectivity for Avaya Communication Manager Document Number 555 233 504 To set these parameters manually see the applicable Avaya one X Deskphone H 323 Installation and Maintenance Guide Document Number 16 603603 for the 9608 9611G 9621G and 9641G deskphone models and Document Number 16 300694 for other 9600 Series deskphone models Administering
97. ation is achieved Post installation authentication attempts occur using the stored 802 1 X credentials without prompting the user for ID and password entry An IP telephone can support several different 802 1X authentication scenarios depending on the capabilities of the Ethernet data switch to which it is connected Some switches may authenticate only a single device per switch port This is known as single supplicant or port based operation These switches typically send multicast 802 1X packets to authenticating devices These switches support the following three scenarios e Standalone telephone Telephone Only Authenticates When the IP telephone is configured for Supplicant Mode DOT1XSTAT 2 the telephone can support authentication from the switch e Telephone with attached PC Telephone Only Authenticates When the IP telephone is configured for Supplicant Mode DOT1X 2 and DOT1XSTAT 2 the telephone can support authentication from the switch The attached PC in this scenario gains access to the network without being authenticated e Telephone with attached PC PC Only Authenticates When the IP telephone is configured for Pass Through Mode or Pass Through Mode with Logoff DOT1X 0 or 1 and DOT1XSTAT 0 an attached PC running 802 1X supplicant software can be authenticated by the data switch The telephone in this scenario gains access to the network without being authenticated Some switches support authentication of mul
98. ator Guide February 2012 133 Administering Telephone Options e Data Type i agent extension Format Leave Blank Period Leave Blank Threshold Leave Blank RC Leave Blank Ref Leave Blank ii agent state Format Leave Blank Period Leave Blank Threshold Leave Blank RC Leave Blank Ref Top iii Current reason code Format Leave Blank Period Leave Blank Threshold Leave Blank RC Leave Blank Ref Leave Blank 3 Save the Entries made 4 Add a vu display button with the format x previously created to each station that it going to utilize any type of agent login other than FAC login The button can be administered on any available button position on the phone 5 Go to the 46xxxsettings file on the server and add or change to SET AGTGREETINGSTAT x 6 Save the 46xxxsettings file 7 Reboot the phone so the changes made on the settings file are applied to the phone Administering backup restore Note This section does not apply to the 9610 IP telephone For 9610 backup restore information see Special Administration for the 9610 IP Telephone on page 147 The 9600 Series IP deskphones support the HTTP client to back up and restore the user specific data indicated in User data saved during backup As of Software Release 1 5 HTTP over TLS HTTPS is also supported for backup restore For backup the telephone creates a file with all the user specific data if a
99. avaya com February 2012 Deskphone Initialization Process Overview Task Description For more information see 6 2 and Document Number 16 603603 for Release 6 2 covering the 9608 9611G 9621G and 9641G deskphones Installation of Avaya one X Deskphone telephones in the H 323 Installation and network Maintenance Guide Document Number 16 300694 for all but Release 6 2 and Document Number 16 603603 for Release 6 2 covering the 9608 9611G 9621G and 9641G deskphones Allow user to modify OPSTAT on page 150 and the Options if applicable respective User Guide for the specific telephone model Administer VPN Enable disable VPN provide VPN Setup Guide for 9600 functionality if administration for your Series IP Telephones applicable particular VPN environment Document 16 602968 Deskphone Initialization Process Overview These steps offer a high level description of the information exchanged when the telephone initializes and registers This description assumes that all equipment is properly administered ahead of time The Avaya one X Deskphone H 323 Installation and Maintenance Guide Document Number 16 603603 covering the 9608 9611G 9621G and 9641G deskphones and Document Number 16 300694 for all other 9600 Series deskphone models provides a detailed description of initialization power up and reset Note When a phone starts without access to the HTTP server the phone re u
100. before deskphone installation The 9600 Series IP deskphones support specifying a list of IP Addresses for a gateway router HTTP HTTPS server and Avaya call servers Each list can contain up to 255 total ASCII characters with IP Addresses separated by commas with no intervening spaces Depending on the specific DHCP server only 127 characters might be supported When specifying IP Addresses for the file server or call server use either dotted decimal format XXX XXX XXX XXX or DNS names for IPv4 addresses or colon hex format or DNS names for IPv6 entries If you use DNS the value of the DOMAIN parameter is appended to the DNS names that you specify If DOMAIN is null the DNS names must be fully qualified For more information about DNS see DHCP Generic Setup on page 61 and DNS Addressing on page 105 Required network information before installation per DHCP server e Gateway router IP Address es e HTTP HTTPS file server IP Address es port number if different from the default and directory path if files are not located in the root directory e Subnetwork mask e Avaya call server IP Address es e Telephone IP Address range From To e DNS server address es if applicable As the LAN or System Administrator you are also responsible for e Administering the DHCP server as described in Server Administration on page 57 e Editing the configuration file on the applicable HTTP or HTTPS file server as covered in Ch
101. bit integer value stored least significant byte first The first two bytes of the file are a Byte Order Mark which must be FF followed by FE hexadecimal The file name must be OxxxContacts txt without the quotes Each contact entry consists of a single line terminated by lt CR gt lt LF gt Carriage Return 000D hex and Line Feed 000A hex An entry contains 1 name 1 to 3 phone numbers and 0 to 3 types Separate the fields within each contact entry with one or more tabs The detailed contact entry format is lt name gt lt tab gt lt numberl1 gt lt tab gt lt typel gt lt tab gt lt number2 gt lt tab gt lt type2 gt lt tab gt lt numb er3 gt lt tab gt lt type3 gt lt CR gt lt LF gt Name and Number fields can start and end with a double quote character The name and number1 are required and each must be at least one character not counting quotes Limit names and phone numbers to 20 characters for the name 30 for the numbers Values are truncated if they exceed these maximum sizes Types must be 3 characters starting and ending with a slash character with a digit character 0 to 3 in between e g 1 Leading and or trailing spaces are ignored for type fields The Types are 0 for General 1 for Work 2 for Mobile and 3 for Home Types are optional and missing types default to 0 General Lines may be at most 255 Unicode characters long including the lt CR gt lt LF gt Blank lines includi
102. blk CPN Block 164 cpn unblk CPN Unblock 165 crss alert Crisis Alert 247 cw ringoff CW Aud Off 62 date time Date Time 23 deact tr g Cont Deact 47 delete msg Delete Message 14 dial icom Dial Icom 32 did remove DID Remove 276 did view DID View 256 directory Directory 26 dir pkup Directory Pkup 230 disp chrg Display Charge 232 display Display 180 disp norm Local Normal 124 dn dst Do Not Disturb 99 dont split Don t Split 176 digs stat DTGS Status 181 ec500 Extension to Cellular 335 em acc att Emerg Access to Attd 64 exclusion Exclusion 41 ext dn dst Do Not Disturb Ext 95 extnd call Extend Call 345 fe mute Far End Mute for Conf 328 flash Flash 110 forced rel Forced Release 57 goto cover Go To Cover 36 124 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide Comments infodev avaya com February 2012 Administering features on softkeys Feature Name Default Label Feature Number group disp Group Display 212 group sel Group Select 213 grp dn dst Do Not Disturb Grp 96 grp page GrpPg 135 headset Headset 241 hundrd sel Group Select 58 hunt ne Hunt Group 101 in call id Coverage Info 30 in ringoff In Aud Off 60 inspect Inspect Mode 21 int aut an IntAutoAns 108 intrusion Intrusion 179 last mess Last Message 182 last numb Last Number Dialed 66 last op Last Operation 183 lic error Licen
103. bruary 2012 45 Communication Manager Administration appearance is connected on a call If Toggle Swap is pressed while the setup call appearance has ringback the call server sends a broken flutter to the setup call appearance Toggle Swap is ignored without a broken flutter if pressed while the setup call appearance is still dialing Toggle swapping the hold status of call appearances can be confusing to the user Administering call conferencing This section provides information about conference call behaviors to consider when administering the call server The telephone application presents a user interface based in part on the deduction of the call state But as the administrator be aware that the following server based features can interact with the user interface resulting in a call state that might need explanation e When the system parameter Abort Conference Upon Hang up is set to Yes the user must dial and press the Complete softkey for the conference to be completed If the user hangs up during conference setup before pressing Complete the conference is cancelled with the held party remaining on hard hold When the system parameter Abort Conference Upon Hang up is set to No the user can hang up immediately after dialing dial a third party then press the Complete softkey to have the conference proceed normally e When the system parameter No Dial Tone Conferencing is set to No and the Conference or Add softkey is pressed the
104. c addressing For static addressing see the Avaya one X Deskphone H 323 Installation and Maintenance Guide Document Number 16 603603 covering the 9608 9611G 9621G and 9641G deskphones and Document Number 16 300694 for all other 9600 Series deskphone models e Tagging Control and VLAN administration for the telephone if appropriate as covered in Administering Telephone Options on page 77 Quality of Service QoS administration for the telephone if appropriate QoS is covered in QoS on page 29 and Administering QoS on page 43 e Protocol administration for example Simple Network Management Control SNMP and Link Layer Discovery Protocol LLDP e Interface administration for the telephone as appropriate Administer the telephone to LAN interface using the PHY1 parameter described in Network Requirements on page 25 Administer the telephone to PC interface using the PHY2 parameter described in Interface Control in the Avaya one X Deskphone H 323 Installation and Maintenance Guide Document Number 16 603603 covering the 9608 9611G 9621G and 9641G deskphones and Document Number 16 300694 for all other 9600 Series deskphone models e Application specific telephone administration if appropriate as described in Administering Applications and Options on page 145 An example of application specific data is Web specific information required for this optional application The table on page 17 indicates that you can adm
105. can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation FCC Caution Any changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate this equipment FCC Industry Canada Radiation Exposure Statement This device complies with the FCC s and Industry Canada s RF radiation exposure limits set forth for the general population uncontrolled environment and must not be co located or operated in conj
106. cept as indicated in DHCPACK Setting of Parameter Values in Setting up the DHCP server on page 61 3 the 46xxsettings txt file 4 the Avaya call server 18 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide Comments infodev avaya com February 2012 Administrative tasks 5 Backup files if administered and if permitted and finally 6 LLDP except for setting the call server and file server IP addresses for which it has the lowest precedence LLDP is only supported in IPv4 mode Administrative tasks The following list depicts administration for a typical 9600 Series IP telephone network Your own configuration might differ depending on the servers and system you have in place 1 Switch administered for 9600 Series IP deskphones 2 LAN and applicable servers administered to accept the telephones 3 Telephone software downloaded from the Avaya support site 4 46xxsettings file updated with site specific information as applicable 5 9600 Series IP deskphones installed For more information see the appropriate Avaya one X Deskphone H 323 Installation and Maintenance Guide Document Number 16 603603 covering the 9608 9611G 9621G and 9641G deskphones and Document Number 16 300694 for all other 9600 Series deskphone models 6 Individual 9600 Series IP Deskphones updated using Craft procedures as applicable For more information see Local Administrative Procedures
107. cribes the sequence in the Avaya Menu and is valid from 01 to 12 AMTYPEOL1 AMLBLO1 AMDATAO1 AMTYPE02 AMLBL02 AMDATA02 AMTYPE03 AMLBL03 AMDATA03 AMTYPE04 AMLBL04 AMDATA04 AMTYPE05 AMLBL05 AMDATA05 158 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 Comments infodev avaya com Sample Avaya Menu Administration File Template AMTYPEO6 AMLBLO6 AMDATAO 6 t AMTYPEO7 AMLBLO7 AMDATAO7 AMTYPE08 AMLBLO8 AMDATAO8 AMTYPEO9 AMLBLO9Q AMDATAO 9 t AMTYPE10 AMLBL10 AMDATA10 AMTYPE11 AMLBL11 AMDATA11 AMTYPE12 AMLBLI2 AMDATA12 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 159 Administering Applications and Options Administering guest users About this task A guest user is anyone who logs into a 9600 Series IP Telephone that is not his or her primary phone at the user s home location This could mean that the guest user can log into a telephone that is across the country from the home location or one in the office adjacent to the home office You administer permissio
108. cryption Session Initiation Protocol An alternative to H 323 for VoIP signaling SLA Mon Server is a network monitoring tool that constantly monitors customer network to detect network problems before they affect applications and result in degradation of business critical applications Simple Network Time Protocol An adaptation of the Network Time Protocol used to synchronize computer clocks in the internet Small Office Home Office The environment for which a virtual private network VPN would be administered 182 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 Comments infodev avaya com SPD SPI SRTCP SRTP system specific SSH TCP IP TFTP TLS TLV UDP Unnamed Registration URI amp URL URI amp URL Security Policy Database Specifies the policies that determine the disposition of all IP traffic inbound or outbound from a host or security gateway IPsec implementation Security Parameter Index An identifier for a Security Association relative to some security protocol Each security protocol has its own SPl space Secure Real time Transport Control Protocol Secure Real time Transport Protocol Specific to a particular type of call server e g Avaya Communication Manager CM or SIP Enablement Services SES System specific signaling refers to messages specific to the signaling protocol used by the system e g H 323 and or
109. cts when the Web Idle Timer expires the 9610 display changes to the Contacts application The Idle application is either one of the existing local applications Menu or Directory or a URL depending on the contents of IDLEAPP Key 9610 Administration Concepts Each 9610 seeks a backup restore file which contains essential administration data in its user interface that enables different capabilities to walk up users The backup file concept is common to all phones but in the case of the 9610 must be created by an administrator to specify the required behavior of the telephone to walk up users Backup and retrieval for the 9610 is covered in more detail in Backing up and restoring data on a 9610 on page 140 A group of 9610 phones can share a common backup file or individual 9610 IP Telephones can have individual customized backup files Backup files must be created in an editor There is no capability to store a current configuration from the phone to a backup file as there is for other 9600 Series models Within the backup file format the configuration is split into three portions corresponding to the applications mentioned in General 9610 Functionality on page 167 e Main Menu administration as described on Administering a 9610 Main Menu MM on page 170 e Contacts administration as described on Administering the 9610 Contacts Application on page 171 e Idle administration as described on Administering the 9610 id
110. d Valid values are 1 to 5 ASCII numeric digits 0 through 32767 SSH_LOGIN_DELAY 60 Specifies the number of seconds of delay between login attempts if 3 or more attempts fail Valid values are 1 to 5 ASCII numeric digits 0 through 32767 SSH_USERNAME craft Specifies the user name to be used for SSH logins Valid values are 0 to 255 ASCII characters SIG 0 Signaling protocol download flag Valid values are 0 Default For software releases prior to 6 0 Default means the default protocol as determined by the 96xxupgrade txt file a custom upgrade file is required to support both protocols For software releases 6 0 and later Default means to download the upgrade file for the same protocol that is supported by the software that the telephone is currently using 1 Use H 323 protocol 2 Use SIP protocol SNMPADD Null Text string containing zero or more allowable source IP Addresses for SNMP queries in dotted decimal or DNS format separated by commas with up to 255 total ASCII characters including commas Note that as of Communication Manager Release 4 0 SNMP addresses can also be administered on the system parameters IP options form SNMPSTRING Null Text string containing the SNMP community name string up to 32 ASCII characters no spaces Note that as of Communication Manager Release 4 0 the SNMP community string can also be administered on the system parameter
111. dels Special Administration for the 9610 IP Telephone General 9610 Functionality Because the 9610 is a single line phone the user cannot transfer or conference calls or put an active call on hold The 9610 does not have a phone screen like other 9600 Series IP deskphones There are two application buttons Start and Contacts There are no A Avaya Menu or Call Log buttons Speaker or Mute buttons The Web browser application is supported The Main Menu MM on the Start screen is an administrable list of objects from which a user can select a new application that is either local to the telephone or on an external server or an outgoing call Underlying Main Menu content administration directs the telephone to take action applicable to the given selection The default Main Menu consists of Contacts and Directory assuming they have been appropriately administered The Main Menu displays when the telephone first powers up or resets Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 167 Administering Specific 9600 Series IP Deskphones The Contacts Application provides functionality similar to the other models but only to launch a call to a contact Contacts cannot be edited deleted or added The Idle Application displays when both a Web Idle Timer and the Idle application have been administered and the timer expires For example if the Idle application has been set to Conta
112. dials calls from the incoming Call Log or from Web pages Range 1 or 2 digits from 3 to 13 PHNEMERGNUM Null Emergency telephone extension number Specifies the number to be dialed automatically when the telephone user presses the Emerg button Value 0 30 ASCII dialable characters 0 9 and and no spaces Null is a valid value PHNIC 011 Telephone international access code The maximum number of digits if any dialed to access public network international trunks by the algorithm that dials calls from the incoming Call Log or from Web pages Range 0 4 digits Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 93 Administering Telephone Options Parameter Name Default Description and Value Range Value PHNLD 1 Telephone long distance access code The digit if any dialed to access public network long distance trunks by the algorithm that dials calls from the incoming Call Log or from Web pages Range 1 digit or Null PHNLDLENGTH 10 Length of national telephone number The number of digits in the longest possible national telephone number by the algorithm that dials calls from the incoming Call Log or from Web pages Range 1 or 2 digits from 3 to 10 Range 1 or 2 ASCII numeric characters from 5 to 15 PHNOL 9 Outside line access code The character s dialed including and
113. digit analysis This feature also called smart enbloc dialing allows the call server to supplement the number the telephone dials based on the call server s knowledge of the entire dialing plan With the server supporting log digit dialing analysis the telephone does not attempt to enhance a number as described for enhanced local dialing and the call server assumes responsibility for analysis and action Smart enbloc provides a more accurate dialing method because the telephone signals to the call server that log dialing digit analysis is requested for all calls originated by the Redial buffer s the local Call Log History applications and all web based dialing Using enhanced local dialing For servers running a CM release earlier than 4 0 the 9600 Series IP deskphones evaluate a stored telephone number other than those in the Contacts list based on parameters administered in the settings file The telephone can then automatically prepend the correct digits saving the user time and effort This is Enhanced Local Dialing The key to the success of this feature is accurate administration of several important values described in 9600 Series H 323 Customizable System Parameters on page 78 and summarized below The parameters relevant to the Enhanced Dialing Feature are e ENHDIALSTAT Enhanced dialing status If set to 1 the default the enhanced local dialing feature is turned on If set to 0 enhanced local dialing is off
114. disable the Forward button AGTGREETINGSTAT 1 For Avaya Call Center use only Indicates agent Greeting permission and determines whether the Greeting softkey displays when an incoming call is received 1 ASCII numeric digit Valid values are 1 Display the Greeting softkey upon alerting 0 Do not display the Greeting softkey upon alerting AGTIDVUSTAT 0 For Avaya Call Center user only Specifies the VuStats format number for deriving call center Agent ID Valid values are 1 or 2 ASCII numeric digits 0 through 50 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 79 Administering Telephone Options Parameter Name Default Description and Value Range Value AGTLOGINFAC 94 For Avaya Call Center use only Indicates the Feature Access Code agents use to sign in to the call center Valid values are 1 to 4 ASCII dialable characters 0 through 9 plus and AGTLOGOUTFAG 95 For Avaya Call Center use only Specifies the Feature Access Code agents use to log out Valid values are 1 to 4 dialable characters 0 9 and AGTSPKRSTAT 1 For Avaya Call Center use only Disables the speakerphone permission flag 1 ASCII numeric digit Valid values are 0 Normal speaker operation agent can activate deactivate the Speakerphone 1 Speaker is disabled agent cannot activate deactivate the Speakerphone 2 Ifthe telephone is a 9641G and other condi
115. disclaimer Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentation provided by Avaya Avaya is not responsible for the accuracy of any information statement or content provided on these sites and does not necessarily endorse the products services or information described or offered within them Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages Warranty Avaya provides a limited warranty on its Hardware and Software Product s Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this Product while under warranty is available to Avaya customers and other parties through the Avaya Support Web site http support avaya com Please note that if you acquired the Product s from an authorized Avaya reseller outside of the United States and Canada the warranty is provided to you by said Avaya reseller and not by Avaya Licenses THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE HTTP SUPPORT AVAYA COM LICENSEINFO ARE APPLICABLE TO ANYONE WHO DOWNLOADS USES AND OR INSTALLS AVAYA SOFTWARE PURCHASED FROM AVAYA INC ANY AVAYA AFFILIATE OR AN AUTHORIZED AVAYA RESELLER AS APPLICABLE UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER UNLESS
116. dminister the parameters indicated in 9600 Series H 323 Customizeable System Parameters on page 78 also described in Using enhanced local dialing on page 116 The algorithm also assumes that international telephone numbers are identified as such in for example WML Web sites This is indicated by preceding that type of number with a plus sign and a space or some non digit character following the country code Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 Comments infodev avaya com About internal audio parameters About internal audio parameters The parameter AUDIOENV provides control of some internal audio parameters Avaya does not recommend that customers set these values In certain situations particularly noisy environments Avaya SSE may recommend a change in the AUDIOENV setting to reduce eliminate the effects environmental noise can have during telephone use The AUDIOENV parameter has a range of 0 to 299 The Set command SET AUDIOENV 0 is the nominal setting 0 0 0 0 AUDIOENV is an index into a table that impacts four internal variables Table 13 Internal Audio Variables Variable Description Possible Values AGC_Dyn_Range AGC dynamic range 0 for a typical office environment 9dB 1 for 12dB 2 for 15dB and 3 for 18 AGC Dynamic range variation NR_thresh_Hd The noise reduction The noise reduction threshold for the thr
117. dministernng dialing MeMo Esiri aer anae Eea Earra anani 116 Aboot toe digt Smenn Enoc Galias a aN 116 Usmo snhanced Eea Mali ecane 116 Enhanced acaldiaing Tegirmon Sinnsir R OENE T 118 Abou merma audio parameta E einni 119 Admissing Tasty fee OM SONREY S aaa e A aasa 120 Administerng a customi sereen SAV aiiiar aike iaa EET S 128 Aboni administering audi suela iisipan aN N A 129 Administering deskphones for call center Operation scccecceeeeeceeeeeeeeeeeeeeeseaceeeeeeseeneeeeneeteaneeeaseeses 130 Administering agent sigi 14S tor Gall GEMS Sic scscccccssiciversorcanivececdenaiieinectommmneneeecatmnaves n 131 Gal Cener ONY MU oa gc cae case ectestsx aa e a EENE EEEE EASA EAEAN 132 Administering the Vil display DUNO sirnani na 133 Admi temo DASKU E SIOE sa a e a AS 134 BRU file TOMMA iS ccccssarscccacsammsoaatacnasresaieicnaneseniaianarsenterasagicinacnsadraniattandeascatsaisecumuamiescaraupmsiesarens 136 ser Gate Saved duning Dackea a orate ome 137 ADOM WS SU Issa acs ccge ced beac te as AE adie ated aiaracen neds 139 Administering packa restores Tor a FGA U scsi ansiansdsani nal eh 140 ABOnn Te 96O rerieval procos Sanisera EEEN a 141 General S610 restore process M osans A R A 142 Chapter 8 Administering Applications and Options cccccsessssseneeeeeeeeeeeeeeeeeees 145 Customizing PUSAN and COG ING cacdcns dc icicacdanareedeccstannsueddactiaensiaredessaadcaanceiedatardauee AA IEE 145 Selling the Application Status T
118. downloaded file by preventing man in the middle attacks Further once trusted certificates are downloaded into the telephone HTTPS ensures that the file server itself will be authenticated via a digital certificate HTTPS is not used for software file downloads because 9600 Series IP telephone software files are already digitally signed so there is no need to incur additional processing overhead while downloading these relatively large files Note The files in the Software Distribution Packages discussed in this chapter are identical for file servers running HTTP and HTTPS The generic term file server refers to a server running either HTTP or HTTPS When shipped from the factory 9600 Series IP deskphones might not contain the latest software When the telephone is first plugged in it will attempt to contact a file server and will download new software if the software version available on the file server is different than the version on the phone For subsequent software upgrades the call server provides the capability to remotely reset the telephone which then initiates the same process for contacting a file server The telephone queries the file server which as of Software Release 6 0 transmits a 96x1Supgrade txt file SIP protocol or 96x1Hupgrade txt file H 323 protocol to the telephone based on the SIG parameter setting software versions prior to Release 6 0 use a 96xxupgrade ixt file which is not protocol specific
119. ds The user timer begins at 0 00 and increments one second per second until 59 59 is reached at which point the timer stops but continues being displayed Once the User Timer is removed any overwritten text is displayed normally 162 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 Comments infodev avaya com Requirements for USB Devices If TIMERSTAT is set to 1 the presence of the Timer On or TimerOn for button based models softkey take priority over other administered features Requirements for USB Devices A USB device can be used to carry information to support the following usage profiles e Mobility Visiting User The USB memory stick carries login credentials contacts and or digital pictures Inserting a USB device will cause the phone to register with a login profile allowing any 9600 Series IP telephone to become a personalized extension e Deskphone Personalization A USB memory stick supports import export of contacts to from a 9600 Series IP Telephone and or display of digital pictures Users and administrators can use the Avaya one X Deskphone USB Companion a PC based USB management tool that converts Microsoft Office Outlook contacts to a format usable by 9600 Series IP deskphones and provides an easy way to format other files like digital pictures that will be used as screensavers This pc based tool is available on the Avaya support Web site Related topics
120. ds with the file name is appended otherwise a forward slash is appended to the value of BRURI then the file name is appended A directory path and or a port number can be included in BRURI as specified in IETF RFCs 2396 and 3986 As of software Release 6 1 if the authority component of BRURI contains a DNS name and ifa TCP connection cannot be established to the IP address that was previously used to attempt to establish a connection with the server the telephone attempts to re resolve the DNS name If anew IP address is received the telephone attempts to establish a connection to that address If the telephone receives the same IP address from the DNS server used previously or if a TCP connection cannot be established to the new IP address a failure indication is returned to the initiating process If TLS is used the TLS RSA_WITH_AES_128 CBC _SHAcipher suite is used If TLS is used but no digital certificates have been downloaded based on the TRUSTCERTS value the IP address of the call server with which the telephone is registered and the telephone s registration password will be included as the credentials in an Authorization request header in each transmitted GET and PUT method If at least one digital certificate has been downloaded based on TRUSTCERTS the IP address of the call server with which the telephone is registered and the telephone s registration password will be included as the credentials in an Authorization request header
121. e DHCPV6 only then IPv6 only is enabled But if an IPv4 address was manually programmed dual stack operation is enabled If DHCPSTAT is set to 3 both IPv4 and IPv6 supported then dual stack operation is enabled If IPv4 only operation is enabled any IPv6 address es configured as parameter values are ignored and the next IPv4 address if any in a list of addresses is used If the parameter value does not contain any IPv4 addresses the value is treated as if it was null If IPv6 only operation is enabled any IPv4 address es configured as parameter values are ignored and the next IPv6 address if any in a list of addresses is used If the parameter value does not contain any IPv6 addresses the value is treated as if it was null The results of the determination are expressed in the table on page 69 68 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 Comments infodev avaya com Table 9 IP Enablement Results About IPv4 and or IPv6 Operation Manually IPV6STAT Manually DHCPSTAT Result Addressing Mode s program program med IPv4 med IPv6 address address IPv4 IPv6 No 0 n a n a IPv4 only DHCP n a 1 No 1 IPv4 only DHCP n a Yes 2 IPv6 only n a DHCPv6 3 dual stack DHCP DHCPv6 1or3 dual stack DHCP manual 2 IPv6 only n a manual Yes 0 n a n a IPv4 only manual n a 1 No 1 IPv4 only manual n a Yes 2or3 dual stack man
122. e attempt is made per request Retries are the responsibility of the initiating process If the BRURI parameter is null or if it begins with any character sequence other than http or https a failure indication is returned to the initiating process in response to all backup and restore requests For backup the initiating process must supply the backup file and the file name and the file is sent to the server via an HTTP PUT message A success or failure indication is returned to the initiating process based on whether or not the file is successfully transferred to the server 66 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 Comments infodev avaya com Backup restore processing For restore the initiating process must only supply the file name and the file is requested from the server via an HTTP GET message The file is returned to the initiating process if it is successfully obtained from the server otherwise a failure indication is returned For deletion the initiating process must only supply the file name Deletion of the file is requested from the server via an HTTP DELETE message A success indication is returned to the initiating process if a 2xx HTTP status code is received otherwise a failure indication is returned For all operations the URI used in the HTTP message is constructed from the value of BRURI and from the file name as follows if the value of BRURI en
123. e memory If the DHCP server is not available for any reason during telephone restart or reboot the telephone uses these saved parameters DHCP Generic Setup This document is limited to describing generic DCHPv4 and DHCPv6 administration that works with the 9600 Series IP Deskphones Several DHCP software alternatives are common to Windows operating systems including e Windows NT 4 0 DHCP Server e Windows 2000 DHCP Server e Windows 2003 DHCP Server Any other DHCP application might work It is the responsibility of the customer to install and configure the DHCP server correctly Setting up the DHCP server About this task DHCP server setup involves Procedure 1 Installing the DHCP server software according to vendor instructions 2 Configuring the DHCP server with Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 61 Server Administration e IP Addresses available for the 9600 Series IP deskphones e The following DHCP options if IPv4 will be used Option 1 Subnet mask Option 3 Gateway router IP Address es If using more than one address the total list can contain up to 255 total ASCII characters You must separate IP Addresses with commas with no intervening spaces Option 6 DNS server s address list If using more than one address the total list can contain up to 127 total ASCII characters You must separate IP Addresses with commas with no intervenin
124. e shown in AMBLxx below 1 Alarm Clock Wakeup Call 2 Business data Sales Data Analysis 154 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 Comments infodev avaya com Administering the Avaya A Menu LJ To Display This Icon Set AMICONxx to this Label Suggested Label specify Number xx value shown in AMBLxx below 3 Calendar MARCH 4 Communications 5 Control remote 6 Directory E 7 Document Folders Notes C 8 Emergency Assistance IN 9 Food Restaurant 10 Financial Information 11 Front Desk Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 155 Administering Applications and Options S To Display This Icon Set AMICONxx to this Label Suggested Label specify Number xx value shown in AMBLxx below o 12 Help Site Help Feature Help EJ 13 Guard Desk o 14 Information L 15 Inventory 16 Location Map L 17 Messages EJ 18 Network D 19 Person People information 20 Security Security Camera 156 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide Comments infodev avaya com February 2012 Sample Avaya Menu Administration File Template To Display This Icon Set AMICONxx to this Label Suggested Label specify Number xx
125. ed and saved in non volatile memory See the VPN Setup Guide for 9600 Series IP Telephones Document 16 602968 for VPN use NVMCIPADD Null Call server IP addresses Zero to 255 ASCII characters zero or more IP addresses in dotted decimal colon hex or DNS name format separated by commas without any intervening spaces NVTLSSRVR Null VPN and non VPN HTTPS file server IP addresses used to initialize TLSSRVR the next time the phone starts up 0 to 255 ASCII characters zero or more IP addresses in dotted decimal colon hex or DNS name format separated by commas without any intervening spaces For VPN use see the VPN Setup Guide for 9600 Series IP Telephones Document 16 602968 OPSTAT 111 Options status flag s 1 or 3 ASCII numeric digits indicate which options are user selectable The default of 111 grants access to all options and related applications Single digit valid values are 1 user can access all options including Logout 2 user can access only view oriented applications Three digit valid values are a concatenation of binary values in the form abc where each letter represents a 0 disabled off or 1 enabled on interpreted as a base settings for all user options and related applications 92 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 Comments infodev avaya com 9600 Series H 323 Customizable System Parameters
126. ed by a country code other than the one identified in PHNCC However the plus sign is almost never presented in calling or called party number data and usually only in Web based click to dial links e PHNLD the long distance access code the digit dialed to access public network long distance trunks If the number to be dialed is longer than the extension number length and equal in length to PHNLD the telephone presumes it is a national number and should be preceded by the long distance access code For example in the United States a 10 digit number includes the area code and must be preceded by a 1 e PHNLDLENGTH the maximum length in digits of the national telephone number for the country in which the call server is located If the number to be dialed is longer than the extension number and is not equal to PHNLD the number is presumed to be a subset of the national number and the long distance access code is not used e PHNOL the character s dialed to access public network local trunks on the call server If the number to be dialed is not an extension number the telephone presumes it is an outside number which needs to be preceded by the code to access an outside line commonly a 9 Note As with any parameters the default values are used unless you explicitly administer different values Thus if you do not administer a given parameter or if you comment a given parameter out in the 46xxsettings file the default
127. een below the application area The panel is distinguished visibly from the application area and serves as a container for the Quick Touch buttons Quick Touch buttons are similar to the 9650 s Aux buttons Quick Touch buttons are on screen objects that contain a text label and can have an associated graphic icon to indicate the status of the button s assigned feature the available space is 8 9 characters If the button is a call appearance the status icon is on the left side otherwise the status icon is on the right side The basic appearance of a Quick Touch button resembles an actual physical button and provides appropriate pressed down and not pressed up appearances The Quick Touch Panel supports a maximum of eight Quick Touch buttons arranged in two rows of up to four buttons each Only buttons with assigned features are displayed populated from left to right starting in the top row The Quick Touch Panel is displayed on the Phone screen call appearance list and the Personalizing button labels option when enabled by the associated user option Home gt Settings gt Options amp Settings gt Screen amp Sounds gt Show Quick Touch Panel even if it contains 0 buttons If all or any buttons are empty that should indicate to the user that some configuration or administration needs to be done For the 9670 the user can select to display Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Gu
128. eet ducat ese Rerepe pnp rere E entre reer grere cre rerrrr treet ne trerer errr e 73 Aboul ie SCS Menia nE privates tanneries eee aah teeta 73 Using the GROUP parameter to set up customized QrOUPS ccccceeeeeeeeeneceeeeeeeeeeenaeeeeeeeeesteneeeeeeenees 74 Chapter 7 Administering Telephone Options ccccccssssseeeeeeeeeeeeeeeeeeseeeeeeeeeeeeeeeeenees 77 Administering Options for 9600 Series H 323 DeSkpNOnes ccccececeeeeeeeeceeeeeeeeteeeeeeeaaeeeseneeeeeeeeees 77 9600 Series H 323 Customizable System Parameters nc cccscicccsccssscreensescmeeiscnte sastoeesesd an reani 78 PCAN TIEN a BOM E A A N E E E ius E EE A E 100 ADO VLAN TAO ainara aa a a an a o i anaes 100 6 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 The VLAN default value and priority tagging ssiri ionni 100 Aumealicaly detecing a VLAN isisisi EN I EAAS A KAA 101 VLAN separation rules and related parameta S a icccccececnicccsacdoccnnescsesduacconsnannesnducsentaaneduaddannsnanedetenss 102 Aboul DNS Sarees knn a E ER 105 Pm VTE GUZ IA rn E E ia odeninieeuspennseeseremimest ass 105 202 TA Supani OPS rO sin A 106 Aboot Link Layer Discovery FProrocol LLOP hreinsun a 108 Administermg settings at ihe CESK NON E ecis rera eioan ieren ea 112 Admmistermmg display language OpNONS ssiri A E a 112 Administering voice mitated GaG asinn a iaia 114 About the gigabit Ethernet GIE adapte aitinn aa aaia kaai 115 A
129. elephone knows to try a second call server IP address this one in London The user can then be automatically registered with the London call server Server Administration on page 57 contains details on administration of DHCP servers for lists of alternate call servers router gateways and HTTP HTTPS servers For more information see DNS Addressing on page 105 TCP UDP Port Utilization The 9600 Series IP deskphones use a variety of protocols particularly TCP Transmission Control Protocol UDP User Datagram Protocol and TLS Transport Layer Security to communicate with other equipment in the network Part of this communication identifies which TCP or UDP ports each piece of equipment uses to support each protocol and each task within the protocol For additional TCP UDP port utilization information as it applies to Avaya Communication Manager see UDP Port Selection on page 42 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 31 Network Requirements Depending on your network you might need to know what ports or ranges are used in the deskphone operation Knowing these ports or ranges helps you administer your networking infrastructure Note In many cases the ports used are the ones called for by IETF or other standards bodies Some of the explanations in the table on page 32 and the table on page 33 refer to configuration parameters or options settings For more informati
130. entering the Agent ID using a FAC is the most reliable method where the deskphone can display the Agent ID on the Top line and allow agent s station to retrieve stored Greetings or create and backup their own Greetings After administering the FAC on the call server set the parameter AGTLOGINFAC in the 46xxsettings file to indicate which Feature Access Code you want agents to use to sign in to the call center e Administer a Feature button Administer a Feature button labeled Sign in or Agent ID or another descriptive label that indicates entry of the Agent ID is required This method might prevent the deskphone from displaying the Agent ID on the Top line and more importantly it might also prevent the agent from retrieving or backing up Greeting files that are store on the server e Configure a Vu display button For Remote login or CTI login to utilize the agent greeting functions administer a FAC for Feature Button Agent login or a CTI login For more information see Administering the Vu display button on page 133 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 131 Administering Telephone Options For more information on administering Feature buttons see Administering features and CAs for all other IP deskphones on page 51 e Administer a Softkey Administer a softkey with a descriptive label that indicates Agent ID entry is required See Administering features on sof
131. er 2 Delete unused or unsupported 9600 IP Series Telephone parameters to shorten the DHCP message length Result Only the following parameters can be set in the DHCP site specific option for 96xx telephones although most of them can be set in a 46xxsettings txt file as well Table 7 Parameters Set by DHCP in a Site Specific Option Parameter Description DNSSRVR DNS server IP address es DOMAIN String that is appended to DNS names in parameter values when they are resolved into IP addresses DOT1X Controls the operational mode for 802 1X The default is 0 pass through of multicast EAPOL messages to an attached PC and enable Supplicant operation for unicast EAPOL messages DOT1XSTAT Controls 802 1X Supplicant operation HTTPDIR Specifies the path name to prepend to all file names used in HTTP and HTTPS GET operations during startup 0 to 127 ASCII characters no spaces The command is SET HTTPDIR myhttpdir The path relative to the root of the TLS or HTTP file server where 96xx telephone files are stored If an Avaya file server is used to download configuration files over TLS but a different server is used to download software files via HTTP set the path of the Avaya server in the DHCP site specific option and set HTTPDIR again in the 46xxsettings txt file with the appropriate path for the second server HTTPDIR is the path for all HTTP operations except for BRURI HTTPPOR
132. er number if the far end of the audio if the port used for RTP is port used for connection odd RTP is even or the next lower port number if the port used for RTP is odd RTCPMONPORT The next RTCP packets transmitted UDP higher port to an RTCP monitor number if the port used for RTP is even or the next lower port number if the port used for RTP is odd 1719 An unused port H 323 RAS messages UDP number in the range from 49300 to 49309 System specific System Transmitted signaling UDP specific protocol packets Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 35 Network Requirements Destination Port Source Port Use UDP or TCP A port number specified inthe Any unused Transmitted SLA TCP SLA discovery message port number registration messages Security For information about toll fraud see the respective call server documents on the Avaya support Web site The 9600 Series IP deskphones cannot guarantee resistance to all DoS Denial of Service attacks However there are checks and protections to resist such attacks while maintaining appropriate service to legitimate users All 9600 Series IP deskphones that have WML Web applications support Transport Layer Security TLS This standard allows the telephone to establish a secure connection to a HTTP server in which the upgrade and settings file can reside This s
133. er 555 233 504 e On the Customer Options form verify that the IP Stations field is set to Y Yes If itis not contact your Avaya sales representative The IP Softphone field does not have to be set to Y Yes Administering UDP port selection The 9600 Series IP deskphones can be administered from the Avaya Communication Manager Network Region form to support UDP port selection Locate specific port assignment diagrams in the appropriate Avaya one X Deskphone H 323 Installation and Maintenance Guide Document Number 16 603603 for the 9608 9611G 9621G and 9641G deskphones and Document Number 16 300694 for all other 9600 Series deskphone modules For information about Avaya Communication Manager implementation see Administration for Network Connectivity for Avaya Communication Manager Document Number 555 233 504 on the Avaya support Web site Administer the switch to use a port within the proper range for the specific LAN and the IP telephone s copy that port If no UDP port range is administered on the switch the IP telephone uses an even numbered port randomly selected from the interval 4000 to 10000 Administering RSVP Avaya IP deskphones support the Resource ReServation Protocol RSVP for IPv4 audio connections only The only way to enable RSVP is by appropriate switch administration For more information see your Avaya server administration documentation and Administration for Network Connectivity for Avaya Communic
134. er messages 33434 33523 starts with Any unused Transmitted traceroute UDP 33434 increments by 1 for port number messages each message sent 3 messages per hop up to 30 hops CNAPORT Any unused Transmitted CNA TCP port number registration messages The port number received in 1720 H 323 signaling messages TCP the Transport Address field in the RCF message 34 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 Comments infodev avaya com Other network considerations Destination Port Source Port Use UDP or TCP The port number specified in 50000 Transmitted CNA test UDP the test request message results messages Aport number specified in the 50011 Transmitted SLA test UDP SLA test request message results messages Aport number specified in the 50012 Transmitted SLA RTP test UDP SLA test request message packets 33434 33523 starts with 50013 Transmitted SLA UDP 33434 increments by 1 for traceroute messages each message sent 3 messages per hop up to 30 hops System specific system Transmitted signaling TCP specific protocol packets As specified by CM oras As specified by Transmitted RTP and UDP specified in a CNA RTP test CM or as SRTP packets request reserved for CNA RTP tests The next higher port number if The next RTCP and SRTCP UDP the port used for RTP is even higher port packets transmitted to the or the next lower port numb
135. er network considerations Destination Port Source Port Use UDP or TCP 50011 Any Received SLA discovery UDP and test request messages 50012 Any Received SLA RTP test UDP packets The number used in the Any Received CNA registration TCP Source Port field of messages registration messages sent by the telephone s CNA test plug 1720 Any H 323 signaling messages TCP The number used in the 1719 H 323 RAS messages UDP Source Port field of RAS packets sent by the phone As specified by CM or as Any Received RTP and SRTP UDP reserved for CNA RTP tests packets during CNA registration The next higher port number if Any Received RTCP and UDP the port used for RTP is even SRTCP packets or the next lower port number if the port used for RTP is odd The number used in the Any Received SLA registration TCP Source Port field of messages registration messages sent by the telephone s SLA agent Table 5 Transmitted packets Source 9600 Series IP Telephone Destination Port Source Port Use UDP or TCP 7 Any unused Transmitted Qtest UDP port number messages The number used in the 22 Packets transmitted by the TCP Source Port field of packets phone s SSH server received by the phone s SSH server 53 Any unused Transmitted DNS UDP port number messages 67 68 Transmitted DHCP UDP messages Release 2 0 HTTPPORT Any unused Packets transmitted by the TCP port number te
136. erfaces and support both H 323 and SIP protocols The 9600 Series IP deskphones provide support for DHCP HTTP and HTTPS to obtain customized settings and to download new versions of software for the telephones A Caution Avaya does not support many of the products mentioned in this document Take care to ensure that there is adequate technical support available for servers used with any 9600 Series IP Deskphone system If the servers are not functioning correctly the deskphones might not operate correctly Note This guide covers administration of 9600 Series IP deskphones using H 323 protocol only For information about administering these telephones in a Session Initiation Protocol SIP environment see Avaya one X Deskphone SIP Administrator Guide Document Number 16 601944 This document does not cover using the 9600 Series IP deskphones in an IP Office environment for information on doing so see the Avaya support site at http support avaya com css P8 documents 100150378 Important IP Telephone Software Release 3 1 does not support Avaya Communication Manager CM releases prior to 3 1 Tip For a quick reference to Avaya Communication Manager settings for 9600 Series IP deskphones and related telephone interface information see Avaya one X Deskphone Edition for 9600 Series IP Telephones Read This First Document Number 16 601533 available at www avaya com support Avaya one X Deskphone H 323 96
137. ering dialing methods on page 116 feature is turned on for all associated applications If set to 0 the feature is turned off FBONCASCREEN 0 For the 9630 9630G 9640 9640G IP deskphones indicates whether to display feature buttons on available lines on the Call Appearance Phone screen Values are 1 Yes 0 No GRATARP 0 Gratuitous ARP flag Controls whether the telephone will process gratuitous ARPS or ignore them If you use Processor Ethernet PE duplication and if your phones are on the same subnet as the PE interfaces set this parameter to 1 to allow the fastest failover to the new PE interface Valid values are 1 Yes process gratuitous ARPS 0 No ignore gratuitous ARPS GRATNAV6 0 Applies only to deskphones running software Release 6 0 and later Specifies whether gratuitous unsolicited IPv6 Neighbor Advertisement messages will be processed A received message is considered unsolicited if the telephone did not send a corresponding Neighbor Solicitation message first it is not determined by the value of the Solicited flag in the received message An IPv6 unsolicited Neighbor Advertisement message is similar to a gratuitous ARP message in IPv4 Valid values are 0 Do not process received unsolicited Neighbor Advertisement messages 1 Process received unsolicited Neighbor Advertisement messages if an entry already exists for the target address in the Neighbor Cache GUESTDURATION 2 Gu
138. ese parameters on CM they can be automatically downloaded to the telephone during registration instead of or in addition to using the settings file or setting them locally for each telephone The three system parameters are SNMP community string SNMP Source IP addresses and Craft Access Code PROCPSWD Administer these three parameters using Page 3 of the change system parameters ip options form Name Description On Hook Dialing Set up CM so that the phone supports on hook dialing Use the System Parameters Features form page 10 Use the command Change system parameters features to view the form and make the change Auto Hold Set up CM to enable Auto Hold so that the phone automatically places an active call on hold when the user answers or resumes a call on another call appearance Use the System Parameters Features form page 6 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 47 Communication Manager Administration Name Description Coverage Path Administer a coverage path for both phone demonstration and normal operations Use the Coverage Path form and give it anumber for example Coverage path 1 If Voice Mail is available this is also where you administer the hunt group or VDN depending on the type of VM system being used Enhanced Conference Features Enable enhanced conference display to support the user experience for conferences Block E
139. eshold for the headset has a default value of 0 for a typical headset office environment 1 for call center applications 2 and 4 for increasingly noisy audio environments and 3 where noise reduction is disabled NR_thresh_Hs The noise reduction The noise reduction threshold for the threshold for the handset has a default value of 0 for a typical handset office environment 1 for call center applications 2 and 4 for increasingly noisy audio environments and 3 where noise reduction is disabled HD_Tx_Gain Headset transmit Headset transmit gain has a default value of gain 0 for normal transmit gain 1 for 6dB of gain and 2 for 6dB of gain For more information see Audio Quality Tuning for IP Telephones Issue 2 on www avaya com support Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 119 Administering Telephone Options Administering features on softkeys As of software Release 2 0 you can administer call server features on softkeys in the Phone application The number of features you can place on a set of softkeys depends on the call state the telephone is presenting to the user The chart below lists the call states for which you can administer softkeys the relevant system parameter associated with a call state the maximum number of features you can specify in that system parameter and the softkey numbers that can take administered features
140. est and transmit pages on the World Wide Web A secure version of HTTP Internet Engineering Task Force the organization that produces standards for communications on the internet 180 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 Comments infodev avaya com IKE IPsec ISAKMP LAN LLDP MAC Media Channel Encryption NAPT NAT OPS PHP PSTN QoS Refresh Rekey RSA RSA Internet Key Exchange Protocol RFC 2409 which has been obsoleted by IKEv2 in RFC 4306 A security mechanism for IP that provides encryption integrity assurance and authentication of data applies only to IPv4 Internet Security Association and Key Management Protocol RFC 2408 which has been obsoleted by IKEv2 in RFC 4306 defines the procedures for authenticating a communicating peer creation and management of security associations key generation techniques and threat mitigation e g Denial of service and Replay Attacks ISAKMP defines two phases of negotiation During Phase 1 negotiation two entities establish an ISAKMP SA which is used to protect Phase 2 negotiations in which SAs are established for other protocols Local Area Network Link Layer Discovery Protocol All deskphones with an Ethernet interface support the transmission and reception of LLDP frames on the Ethernet line interface in accordance with IEEE standard 802 1AB Media Access Control ID of an endpoint
141. est login duration in hours One or two ASCII numeric digits Valid values are 1 through 12 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 87 Administering Telephone Options Parameter Name Default Value Description and Value Range GUESTLOGINSTAT Guest login permission flag If 1 the Guest Login option is listed on the Avaya Menu if O the Guest Login option is not available GUESTWARNING Guest login warning in minutes to indicate when to notify the user that GUESTLOGINDURATION will expire One or two ASCII numeric digits Valid values are 1 through 15 HEADSYS 0 if CALLCTRS TAT 0 else 1 Headset operational mode Specifies whether the telephone will go on hook if the headset is active when a Disconnect message is received One ASCII numeric digit Valid values are 0 or 2 The telephone will go on hook if a Disconnect message is received when the headset is active 1 or 3 Disconnect messages are ignored when the headset is active HOMEIDLETIME 10 For touchscreen deskphones only the number of minutes after which the Home screen will be displayed Value is 1 or 2 ASCII numeric digits O through 30 If you prefer an idle Web page to display instead of the Home screen set this value to less than the WMLIDLETIME value HTTPDIR Null HTTP server directory path
142. et iat tguecatceacaneeediiccantacdteds Senses chadatanies succacaaced cinganeateralasessscelataniny 29 Diepiayna TAG ICAI QUAY reinaan aaaea n anina An E OO a EEE 30 Enebimg COST tor audio GUAY crci ad a iaaa 31 IP address lists and station number portability ccc eee ceeeeeceeeeeeeeeeeeeeaaaeseseeeeeeeaaeesecaeeeeeaaeeeeaas 31 TPA P t UN Al Ih ni a n EE aa ASE OENES 31 L E A EEEE AIP A AE MASAE AASA EE O A A A 36 Teia Sania a eenia a a 38 Chapter 4 Communication Manager Administration cccccssesssseeeeeeeeeeeeeeeeeeeeseeenees 39 Leal BOI POU ROE GTS sscsicaccecastaaeicansnicanty apladacactahodescabacaiiacasidadiuiaadtdeontul ten deneiadeedpamssdddachtanuecanaaenive 39 Aliasing IP Deskphones for switch compatibihiy sses sisii ai ienaatnaaest 39 Administering the Gall Server SWH simii aa aa a iaa aE 41 Administering the IP interface and BOOS BS Sasser sccccicucdecstisnnneeessieceauereisiicasiiacsinasniedaasestiamdoasaiaes 42 Paiste rie UDP Qot clec iON ecirar canana akda a aN aE AA 42 Aaima terin RON Persana A a ae ations 42 A EE A E A E E E E E A A eutintapatleds 43 Adimimsterng IEEE H02 Tk icine iaaea E EEE A NEE 43 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 5 Admimeterind GLO is mre ad a bee eee pe een reenter eet renner eernee a carrer teen ee tery 43 a UDET E E E A E pe essa nag 43 PO aa aaa aa aaan 44 Administering voice mail for deskphones with CM 4 0 Native sup
143. eter p is a prime number and parameter g usually called a generator is an integer less than p A number that determines the public parameters used by the Diffie Hellman key exchange To successfully establish a shared secret key the same DH group must be used by both parties Differentiated Services an IP based QoS mechanism The digital equivalent of an ID card used in conjunction with a public key encryption system Digital certificates are issued by a trusted third party known as a Certificate Authority CA such as VeriSign www verisign com The CA verifies that a public key belongs to a specific company or individual the Subject and the validation process Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 179 Digital Signature Digital Signature DNS EAP TLS Gatekeeper H 323 HAC HTTP HTTPS IETF it goes through to determine if the subject is who it claims to be depends on the level of certification and the CA itself A digital signature is an encrypted digest of the file message document driver program being signed The digest is computed from the contents of the file by a one way hash function such as MD5 or SHA 1 and then encrypted with the private part of a public private key pair To prove that the file was not tampered with the recipient uses the public key to decrypt the signature back into the original digest recomputes a new digest f
144. etup adds security over another alternative HTTP authentication is supported for backup and restore operations The authentication credentials and the realm are stored in reprogrammable non volatile memory that is not overwritten if new telephone software is downloaded The default value of the credentials and the realm are null set at manufacture and at any other time that user specific data is removed from the telephone or by the local administrative Craft CLEAR procedure If an HTTP backup or restore operation requires authentication and the realm in the challenge matches the stored realm the stored credentials are used to respond to the challenge without prompting the user However if the realms do not match or if an authentication attempt using the stored credentials fails the user is then prompted to input new values for backup restore credentials If an HTTP authentication for a backup or restore operation is successful and if the userid password or realm used is different than those currently stored in the telephone the new value s will replace the currently stored value s You also have a variety of optional capabilities to restrict or remove how crucial network information is displayed or used These capabilities are covered in more detail in Server Administration on page 57 e Support signaling channel encryption Note Signaling and audio are not encrypted when unnamed registration is effective e Restricting the respon
145. f the form SET parameter_name value Invalid values cause the specified value to be ignored for the associated parameter_name so the default or previously administered value is retained All values must be text strings even if the value itself is numeric a dotted decimal IP Address etc e Comments which are statements with a character in the first column Note Enclose all data in quotation marks for proper interpretation GET commands of the form GET filename The telephone will attempt to download the file named by filename and if it is successfully obtained it will be interpreted as an additional settings file and no additional lines will be interpreted in the original file If the file cannot be obtained the telephone will continue to interpret the original file Download the 46xxsettings txt template file from support avaya com and edit it to add your own custom settings See 9600 Series H 323 Customizable System Parameters on page 78 for details about specific values You need only specify settings that vary from defaults although specifying defaults is harmless Using the GROUP parameter to set up customized groups About this task You might have different communities of users all of which have the same telephone model but which require different administered settings For example you might want to restrict Call Center agents from being able to Logoff which might be an essential capability for hot de
146. features can be specified on a softkey of your choice or can be completely replaced In the case of the system parameters IDLEFEATURES or DIALFEATURES if the list of feature numbers includes the value 1000 the corresponding softkey is reserved for the Redial feature local to the telephone This means the corresponding softkey is labeled Redial if the telephone has at least one phone number stored for the Redial feature otherwise the softkey is unlabeled In the case of the system parameter IDLEFEATURES if the list of feature numbers includes the value 1100 the corresponding softkey is reserved for a Backlight Off icon When pressed this softkey turns the telephone s backlight off saving energy The backlight comes back on automatically when an phone activity is detected such as an incoming call or a button press by the user If the list of feature numbers includes the value 1200 the corresponding softkey is reserved for a Log Off button regardless of the value of OPSTAT When pressed this softkey presents the Log Out Confirmation Screen and the user can either confirm the logout process or cancel it and return to the Phone Screen Another consideration for IDLEFEATURES or DIALFEATURES is that if the system parameter PHNEMERGNUM is administered the third softkey in the Idle or Dialing call state will always be labeled Emerg regardless of the contents of those system parameters Features administered only for any
147. fied directory Backup formats are as follows Table 15 Backup File Formats Item Data Value Format Generic name value Contacts ABKNAMEmmm ENTRY_NAME ABKNUMBERmmm ENTRY_NUMBER_1 ABKTYPEmmm ENTRYT_TYPE where mmm is the one two or three digit entry ID with leading zeros for single and double digit entry IDs Call Log entries CLNAMEmmm ENTRY_NAME CLNUMBERmmm ENTRY_NUMBER CLTYPEmmm ENTRY_TYPE CLDATEmmm ENTRY_DATE CLTIMEmmm ENTRY_TIME CLDURATIONmmm ENTRY_DURATION CLBRIDGEDFLAGmmm ENTRY_BRIDGEDFLA G CLMISSEDCNTRmmm ENTRY_COUNTER CLBCALBLmmm ENTRY_BCALBL To be valid a Call Log entry must have at least a non null Date and Type and either Name or Number or both must be non null numbers User generated Call Appearance labels with button identifiers of mm the one or two digit button number of the entry with a lead zero for single digit PHNLABELmm CAUSERLABEL User generated telephone Feature Button labels with button identifiers of mm the one or two digit button PHNLABELmm FBUSERLABEL 136 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide Comments infodev avaya com February 2012 Administering backup restore Item Data Value Format number of the entry with a lead zero for single digit numbers User generated SBM24 Call Appearance or Feature Button labels with button identifiers of mm the one or two digit butt
148. g are 0 through 3 as follows 0 Audible Alerting is Off user cannot change this setting 1 Audible Alerting is On user cannot change this setting 2 Audible Alerting is Off user can change this setting 3 Audible Alerting is On user can change this setting AUDIOENV 0 Audio environment selection index Valid values are 0 through 299 Note that pre Release 2 0 software has different valid ranges AUDIOSTHD 0 Headset sidetone setting Valid values for applicable sidetone masking ratings STMR are O0 nominal STMR no change to sidetone level 1 nominal 9 STMR three steps softer than nominal 2 nominal 21 STMR off no sidetone inaudible 3 nominal 3 STMR one level softer than nominal 4 nominal 6 STMR two steps softer than nominal 5 nominal 12 STMR four steps softer than nominal 6 nominal 15 STMR five steps softer than nominal 7 nominal 18 STMR six steps softer than nominal 8 nominal 3 STMR one step louder than nominal 9 nominal 6 STMR two steps louder than nominal Pre Release 6 2 software has different valid ranges 82 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 Comments infodev avaya com 9600 Series H 323 Customizable System Parameters Parameter Name Default Description and Value Range Value For more information on fine tuning your IP phones refer the white paper titled Audio
149. g on page 142 About the 9610 retrieval process When the telephone initiates an automatic retrieval the telephone first attempts to retrieve a file with filename ext_9610data txt where extis the extension number of the telephone While in progress the Top Line displays Retrieval 1 If the file is retrieved successfully the Top Line displays File obtained while the telephone validates the data and stores valid data in memory All previous corresponding data is replaced unless the restore fails as described below When data storage is completed successfully the Top Line displays Restore OK for 30 seconds or until the user selects another Application Line or application whichever comes first If this first retrieval attempt fails for any reason or if the successfully retrieved file had no valid data the 9610 then attempts to retrieve a file with the filename 9610data txt While this retrieval is in progress the Top Line displays Retrieval 2 If the file is retrieved successfully the remaining steps are identical to those for the ext_9610data txt file If this second retrieval attempt fails for any reason or the file is successfully retrieved but has no valid data or either successfully retrieved file was not successfully stored then the Top Line displays Restore failed for 30 seconds or until the user selects another Application Line or application whichever comes first Once the data storage star
150. g spaces At least one address in Option 6 must be a valid non zero dotted decimal address Option 15 DNS Domain Name This string contains the domain name to be used when DNS names in system parameters are resolved into IP Addresses This domain name is appended to the DNS name before the 9600 IP Telephone attempts to resolve the DNS address Option 15 is necessary if you want to use a DNS name for the HTTP server Otherwise you can specify a DOMAIN as part of customizing HTTP as indicated in DNS Addressing on page 105 Option 51 DHCP lease time If this option is not received the DHCPOFFER is not be accepted Avaya recommends a lease time of six weeks or greater If this option has a value of FFFFFFFF hex the IP Address lease is assumed to be infinite as per RFC 2131 Section 3 3 so that renewal and rebinding procedures are not necessary even if Options 58 and 59 are received Expired leases cause Avaya IP deskphones to reboot Avaya recommends providing enough leases so an IP Address for an IP telephone does not change if it is briefly taken offline Note The DHCP standard states that when a DHCP lease expires the device should immediately cease using its assigned IP Address However if the network has problems and the only DHCP server is centralized or if the DHCP server itself has problems the telephone will not receive responses to its request for a renewal of the lease In this case the telephone will not be usab
151. garding an incoming call e CALLCTRSTAT Provides agent access to call center features for the phone including Greetings e OPSTATCC Overrides the OPSTAT parameter setting to allow agent access to related Options amp Settings It specifies whether Call Center options such as Greetings will be presented to the user even if the value of OPSTAT is set to disable user options See 9600 Series H 323 Customizable System Parameters on page 78 in Chapter 7 for details about each new parameter In addition to agent call center documentation available for your Call Center the 9608 9611G 9621G and 9641G H 323 Call Center User Guide Document Number 16 603613 describes using these deskphones with software Release 6 2 functionality Related topics Administering agent sign ins for call centers on page 131 Call Center backup files on page 132 Administering the Vu display button on page 133 Administering agent sign ins for call centers End users access a call center by first logging into the deskphone with their User ID and extension normal deskphone login and then entering their Agent ID and optional password sign in to the call center You can administer Agent sign ins several ways Each method has certain implications for the end user as described below e Administer a FAC Administer a Feature Access Code FAC for example FAC 94 The deskphone requires an Agent ID to create and store Greetings on the http server Thus
152. ge 37 Registration and Authentication Avaya Call servers support using the extension and password to register and authenticate 9600 Series IP deskphones For more information see the current version of your call server administration manual Secure Shell Support Secure Shell SSH protocol is a tool that the Avaya Services organization can use to remotely connect to IP telephones to monitor diagnose or debug telephone performance Only the SSHv2 version is supported Because of the sensitive nature of remote access you can disable permission with the SSH_ALLOWED parameter Even if permission is given the telephone takes several security precautions First a security warning message is displayed You can specify your own file using SSH_BANNER_FILE or the following default file will be used This system is restricted solely to authorized users for legitimate business purposes only The actual or attempted unauthorized access use or modification of this system is strictly prohibited Unauthorized users are subject to company disciplinary procedures and or criminal and civil penalties under state federal or other applicable domestic and foreign laws The use of this system may be monitored and recorded for administrative and security reasons Anyone accessing this system expressly consents to such monitoring and recording and is advised that if it reveals possible evidence of criminal activity the evidence of such activity may be
153. ged sorserien 12 WAUS INGW iian e 11 Wide Band Codecs ccccccccccccceceeceeeseeeeeeeeeeeeeeseeeeees 56 Wideband Audio administration ccccccesseeeeeeees 47 WML Application Display on Home screen 154 February 2012 187 188 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012
154. hat the telephone can reuse the saved parameters if the DHCP or HTTP HTTPS server is not available for any reason after a telephone restart The setting for the DHCPSTD parameter indicates whether to keep the IP address if there is no response to lease renewal If set to 1 No the telephone strictly follows the DHCP standard with respect to giving up IP addresses when the DHCP lease expires If set to 0 Yes the telephone continues using the IP address until it detects reset or a conflict For more information about the extent to which your network can support any or all of the QoS initiatives see your LAN equipment documentation See Administering QoS on page 43 about QoS implications for the 9600 Series IP deskphones All 9600 Series IP deskphones provide some detail about network audio quality For more information see Network Audio Quality Display on page 30 IEEE 802 1D and 802 1Q For more information about IEEE 802 1D and IEEE 802 1Q and the 9600 Series IP Deskphones see Administering IEEE 802 1Q on page 43 and Administering a VLAN on page 100 Three bits of the 802 1Q tag are reserved for identifying packet priority to allow any one of eight priorities to be assigned to a specific packet e 7 Network management traffic e 6 Voice traffic with less than 10ms latency and jitter e 5 Video traffic with less than 100ms latency and jitter e 4 Controlled load traffic for critical data applications e 3 Tr
155. he non media processor supported codecs G722 48 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 Comments infodev avaya com Administering stations Name Description SIREN etc be placed before the media processor supported codecs G711 G729 G726 G723 For information on using the wideband codecs with the Communication Manager see Administering Avaya Aura Communication Manager 03 300509 Administering stations Administer the following items on the Station form which comprises several pages Avaya recommends setting the features covered in this section because they optimize the user interface Avaya Aura Communication Manager Release 4 0 and later allows central call server administration of the GROUP parameter on a station by station basis which is then downloaded to each applicable telephone starting with the next telephone boot up As covered in Using the GROUP parameter to set up customized groups on page 74 the GROUP Identifier can be used in conjunction with the 46xxsettings file to allow administration to apply to specific groups of telephones The GROUP ID parameter is administered on page 3 of the Change Station Form If applicable before administering stations be sure the deskphones are aliased according to the chart for Aliasing IP Deskphones for switch compatibility on page 39 Related topics Administering feat
156. hone to default values including any values administered through local procedures and values previously downloaded using DHCP or a settings file e RESTART Restart the telephone in response to an error condition including the option to reset parameter values e VIEW Review the 9600 IP telephone system parameters to verify current values and file versions Administering display language options 9600 Series IP deskphones are factory set to display information in the English language All software downloads include language files for 13 additional languages Software Release 1 2 added support for a large font version of English only and Release 1 5 added Arabic to the language file download Administrators can specify from one to four languages per telephone 112 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 Comments infodev avaya com Administering display language options to replace English End users can then select which of those languages they want their telephone to display All downloadable language files contain all the information needed for the telephone to present the language as part of the user interface For touchscreen deskphones this includes an indication of the character to be used as a decimal point in numeric values and an indication of the character if any to be used as a separator thousands millions etc in numeric values no character or a space char
157. ht is put into low power mode rather than being turned off Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 111 Administering Telephone Options System TLV Name Impact Parameter Name Extended Power Power conservation mode will be enabled if the Via MDI received binary Power Source value is 10 and power conservation mode will be disabled if the received binary Power Source value is not 10 Power conservation mode is enabled even if the telephone is not powered over Ethernet because the telephone sends information about the power source that it is using in a TIA LLDP MED Extended Power Via MDI TLV it is assumed that the power management system intends to conserve local power as well Administering settings at the deskphone The Avaya one X Deskphone Edition for 9600 IP Telephones Installation and Maintenance Guide details how to use Craft local procedures at the telephone for administration The local procedures you might use most often as an administrator are e CLEAR Remove all administered values user specified data option settings etc and return a telephone to its initial out of the box default values e DEBUG Enable or disable debug mode for the button module serial port e GROUP Set the group identifier on a per phone basis e INT Set or change the interface control value s of PHY1STAT and or PHY2STAT e RESET Reset the telep
158. ication Status Flag APPSTAT to administer specific application functionality permission levels for one or more telephones APPSTAT consists of one number specifying a certain level of allowed functionality A Zero 0 value is the most limiting setting Values 2 and 3 allow increasing levels of functionality and 1 allows the user complete application functionality Table 17 Application Status Flags and Their Meaning of APPSTAT Value Meaning 0 Redial and Call Logs History are suppressed Contact changes are not allowed 1 All administered applications are displayed with full functionality This is the default value 146 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 Comments infodev avaya com Special Administration for the 9610 APPSTAT Value Meaning 2 Call Log History is suppressed Contact changes are not allowed Only one number Redial is allowed 3 Contact changes are not allowed For touchscreen deskphones this also means that users cannot assign or remove contact Favorites via the Home screen Suppressed applications are not displayed to the user Softkey labels application tabs and so on are not labeled or displayed Options associated with suppressed applications can continue to display unless you override them by appropriate OPSTAT parameter administration Displayed options have no effect while
159. ide February 2012 55 Communication Manager Administration all eight or no Quick Touch buttons the 9621G and 9641G provide the option to display all eight or four or no Quick touch buttons Administering shuffling About this task Administer shuffling on three forms Procedure 1 Feature Related Parameters form Set the Direct IP IP Audio Connections field to y yes 2 IP Network Region form Set both the Intra region IP IP Direct Audio field and the Inter region IP IP Direct Audio field to y yes 3 Station form Set the Direct IP to IP Audio Connection to y yes The Station form setting overrides the network region which overrides the system setting Administering wide band codecs About this task You must administer wide band codecs for each IP codec set and for IP network regions 56 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 Comments infodev avaya com Chapter 5 Server Administration Software Prerequisites Ensure that you own licenses to use the DHCP HTTP and HTTPS server software Note You can install the DHCP and HTTP server software on the same machine A Caution The firmware in the 9600 Series IP Deskphones reserves IP Addresses of the form 192 168 2 x for internal communications The telephone s improperly use addresses you specify if they are of that form Administering the DHCP and File Servers Dynamic Host Configuration Prot
160. in the appropriate Avaya one X Deskphone H 323 Installation and Maintenance Guide Administrative checklist Use the following checklist as a guide to system and LAN administrator responsibilities This high level list helps ensure that all telephone system prerequisites and requirements are met prior to telephone installation Note One person might function as both the system administrator and the LAN administrator in some environments Table 2 Administrative Checklist Task Description For more information see Network Requirements Determine that network Network Requirements on Assessment hardware is in place and can page 25 handle telephone system requirements Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 19 Administration Overview and Requirements Task Description For more information see Administer the call Verify that the call server is Communication Manager server licensed and is administered for Administration on page 39 Voice over IP VoIP Verify the individual telephones are administered as desired DHCP server Install a DHCP application on at Vendor provided instructions installation least one new or existing PC on the LAN Administer DHCP Add IP telephone Administering The DHCP application administration to DHCP Server on page 58 in Server application Administration on page 57 HTTP HTTPS
161. inister system parameters in a variety of ways and use a variety of delivery mechanisms like e Maintaining the information on the call server e Manually entering the information by means of the telephone dialpad e Administering the DHCP server e Editing the configuration file on the applicable HTTP or HTTPS file server e User modification of certain parameters when given administrative permission to do so Note Not all parameters can be administered on all delivery mechanisms 16 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 Comments infodev avaya com Table 1 Administration Alternatives and Options for 9600 Series IP Telephones Administrative requirements Parameter s Administrative For more information see mechanisms Telephone Avaya call server Communication Manager Administration on Administration page 39 Server Administration on page 57 and the applicable call server documentation IP Addresses DHCP strongly Administering The DHCP and File recommended Servers on page 57 and especially Administering the DHCP Server on page 58 Configuration file Telephone Software and Application Files on page 71 and Administering Telephone Options on page 77 Manual Static Addressing Installation in the administration at the appropriate Avaya one X Deskphone telephone
162. irectory Next and Make Call feature buttons hard coded with CM 4 0 or later The 9610 ignores any other features or call appearances When a 9620 9620L 9620C IP Telephone is aliased as a 4620SW IP telephone do not administer e a button module SBM24 EU24 or EU24BL or e feature buttons 13 through 24 The 9608 9611G 9621G 9630 9630G 9640 9640G 9641G 9650 9650C and 9670G IP deskphones support twenty four administrable telephony call appearances or features In addition the 9630 9630G 9640 9640G 9650 9650C and 9670G IP deskphones support the 40 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 Comments infodev avaya com Administering the call server switch SBM24 Button Module These models always support a single SBM24 and within CM 4 0 or later support up to three SBM24 Button Modules per telephone As of software Release 6 0 the 9608 9611G and 9641G can support up to three BM12 Button Modules or up to three SBM24 Button Modules multiple button modules attached to a single 9608 9611G or 9641G must all be the same model type The SBM24 Button Module and the BM12 Button Module provide another twenty four administrable call appearances and features the BM12 displays twelve call appearances features at a time on each of two pages Either button module can be used freestanding or attached directly to the applicable deskphone Administering the call server switch Fo
163. is used as per RFC 2131 Section 4 5 Option 242 Site Specific Option Number SSON You do not have to use Option 242 If you do not use this option you must ensure that the key information especially HTTPSRVR and MCIPADD is administered appropriately elsewhere An example of good DHCP administration is e Option 242 for DHCP MCIPADD XXXX XXX XXX XXX Result In the table that follows the 9600 Series IP Telephone sets the parameter values to the DHCPACK message field and option contents shown Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 63 Server Administration Table 8 DHCPACK Setting of Parameter Values Parameter Set to DOMAIN If received Option 15 DHCP lease renew time Option 58 if received DHCP lease rebind time Option 59 if received DHCP lease time Option 51 if received DNSSRVR Option 6 HTTPSRVR The siaddr field if that field is non zero TLSSRVR The siaddr field if that field is non zero Since the DHCP site specific option is processed after the DHCP fields and standard options any values set in the site specific option will supersede any values set via DHCP fields or standard options as well as any other previously set values Values that can be set using the DHCP site specific option are listed in Parameters Set by DHCP in a Site Specific Option Parameters L2Q L2QVLAN and PHY2VLAN are not set f
164. isplay the telephone follows this procedure 1 During boot up the telephone checks for the file named in the system parameter SCREENSAVER If found that file is checked for valid jpeg format and to verify that the screen saver image height and width do not exceed the applicable full screen pixel count of 160x160 for a 9610 160x320 for a 9620 or 320x240 fora 9630 9640 or 9650 or 480x640 for a 9670G IP Telephone Note that the screen 128 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide Comments infodev avaya com February 2012 About administering audio equalization saver should be a smaller size than these pixel values specified so it can move randomly while displaying the entire image 2 If no valid file was downloaded either because no file exists or because the downloaded file exceeded one or more of the pixel count limits or because the image is not a valid JPEG image the Avaya specific screen saver is used The best way to use the SCREENSAVER parameter is to administer different file names in the 46xxsettings file listed under different MODEL4 values 9620 9630 etc In other words using the MODEL4 IF statements you can administrator a given telephone to point to a unique SCREENSAVER value that is appropriate for that telephone About administering audio equalization The Federal Communication Commission a branch of the US Government in its Part 68 standard requires support for
165. l Text string containing the domain name to be used when DNS names in parameter values are resolved into IP Addresses Valid values are 0 255 ASCII characters If Null no spaces allowed DOT1X 0 802 1X Supplicant operation mode Valid values are 0 With PAE pass through 1 with PAE pass through and proxy Logoff 2 without PAE pass through or proxy Logoff For more information see About IEEE 802 1X on page 105 DOT1XEAPS MD5 Specifies the EAP method used for 802 1X operation Valid values are MD5 and TLS DOT1XSTAT 0 Determines how the telephone handles Supplicants Valid values are O Supplicant operation is completely disabled 1 Supplicant operation is enabled but responds only to received unicast EAPOL messages 2 Supplicant operation is enabled and responds to received unicast and multicast EAPOL 86 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 Comments infodev avaya com 9600 Series H 323 Customizable System Parameters Parameter Name Default Description and Value Range Value messages For more information see About IEEE 802 1X on page 105 DROPCLEAR 1 VPN only Specifies the treatment of clear IPsec packets One ASCII numeric digit Valid values are 0 all other packets will be processed but not by IPsec or 1 all other packets will be discarded ENHDIALSTAT 1 Enhanced Dialing Status If set to 1 the Administ
166. l default to the 9610data txt file e If the 9610data txt file is not set up the telephone displays the message Restore Failed and the default Avaya start screen In this case even if CM Directory is administered the start screen appears and the Directory application will not be available e If Restore Failed appears on the screen when you bring up a 9610 this indicates the telephone could not find or load the backup file Check folder and file availability and permissions Check to be sure the filename matches the required conventions for individual extensions or generic backup for all 9610 IP Telephones Check to be sure the 46xxsettings txt file has a Set BRURI http XXX XXX XXX XXX entry where xxx xxx xxx xxx is the IP Address of the HTTP server where the 961 Odata txt file is stored Check to be sure there is a byte order mark BOM in the 961 0Odata txt file The BOM is generated when the 961 Odata txt file is saved in Unicode format e The WMLSMALL parameter must be non null for Main Menu WML links to be displayed Sample 9610data txt file THE FOLLOWING CON SECTION IS THE DEFAULT 9610 CONTACTS LIST AND MAY BE POPULATED WITH REAL NAMES AND TELEPHONE NUMBERS OR EXTENSIONS FOR YOUR COMPANY THE ITEMS WILL NOT APPEAR IN THE
167. layer port number 0 65535 Applies to IPv4 only This parameter is not supported in Release 6 2 and later CNASRVR Null Text string containing the IP Addresses of one or more Avaya Converged Network Analyzer CNA servers to be used for registration applies to IPv4 only Format is dotted decimal or DNS format separated by commas with no spaces Zero to 255 ASCII characters including commas This parameter is not supported in Release 6 2 and later DEFAULTRING DEFAULTRING specifies the default ring tone Valid values are 1 through 14 DHCPPREF Applies only to deskphones running software Release 6 0 and later Specifies whether new values received via DHCPv4 or DHCPv6 are preferred when both are used Valid values are 4 DHCPV4 is preferred 6 DHCPv6 is preferred DHCPSRVR Null Specifies DHCP server address es Format is dotted decimal or DNS format separated by commas with no spaces Zero to 255 ACSII characters including commas DHCPSTAT Applies only to deskphones running software Release 6 0 and later Specifies whether DHCPv4 DHCPv6 or both will be used Valid values are 1 Use DHCPVv4 only 2 Use DHCPV6 only 3 Use both DHCPv4 and DHCPVv6 Even though 0 is not a valid value for DHCPSTAT to disable both DHCPv4 and DHCPv6 either DHCP client will be disabled if a corresponding IP address is manually programmed This setting ensures that both
168. le application screensaver and WML links on page 172 Create a generic backup restore file named 961 Odata txt that can be used as a default to provide basic functionality and serve as a template for any customized 9610 extensions Create a backup restore file named Ext _9610Odata txt for the specific extension you want to customize See the Avaya support site http support avaya com to download a 9610 backup file example A sample file also appears on Sample 961 0Odata txt file on page 174 Note Like other telephone models the 9610 looks for a 46xxsettings file at startup In the 46xxsettings file the system parameter BRURI must be set to the URI where the 961 0data txt file is located This consists of the HTTP server IP Address and optional directory 168 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 Comments infodev avaya com Special Administration for the 9610 IP Telephone If the telephone cannot find the 961 Odata txt file or if that file does not exist the screen displays the default Main Menu Contacts and Directory Related topics 9610 Backup File Format on page 169 Administering a 9610 Main Menu MM on page 170 Administering the 9610 Contacts Application on page 171 9610 Backup File Format Use a text editor to create the 9610 backup file Characters are assumed to be coded in UTF 16 LE little endian with Byte Order Mark BOM
169. le specifies the telephone number to be dialed automatically when the user presses this button The command is SET MSGNUM 1234 44 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 Comments infodev avaya com Administering call transfers where 1234 is the Voice Mail extension CM hunt group or VDN For more information see 9600 Series H 323 Customizeable System Parameters on page 78 Note MSGNUNM is only used when the telephone is aliased using non native support Messaging must be configured for native support A separate Voice Mail extension can be administered for each station Administering call transfers This section provides information about call transfer behaviors to consider when administering the call server The telephone application presents a user interface based in part on the deduction of the call state But as the administrator be aware that the following server based features can interact with the user interface resulting in a call state that might need explanation e When the system parameter Abort Transfer is set to Yes once a transfer has been started the user cannot press a non idle call appearance until the transfer is complete or the transfer is aborted e When the system parameter Abort Transfer is set to No the transfer proceeds normally even if the user presses a non idle call appearance before the transfer is complete e When the system parame
170. le until the server can respond Expired leases do not cause the phone to reboot it can be renewed However if the new IP address is different that previous it will cause the phone to reboot Ensure that once assigned an IP Address the telephone continues using that address after the DHCP lease expires until a conflict with another device is detected As 9600 Series H 323 Customizable Systerm Parameters on page 78 indicates the system parameter DHCPSTD allows an administrator to specify that the telephone will either a Comply with the DHCP standard by setting DHCPSTD to 1 or b Continue to use its IP Address after the DHCP lease expires by setting DHCPSTD to 0 The latter case is the default If the default is invoked after the DHCP lease expires the telephone continues to broadcast DTHCPREQUEST messages for its current IP 62 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 Comments infodev avaya com Setting up the DHCP server address and it sends an ARP Request for its own IP Address every five seconds The messages continue to be sent until the telephone receives a DHCPACK a DHCPNAK or an ARP Reply After receiving a DHCPNAK or ARP Reply the telephone displays an error message sets its IP Address to 0 0 0 0 and attempts to contact the DHCP server again Depending on the DHCP application you choose be aware that the application most likely does not immediately
171. lect Default which uses the settings file value unless superseded by Local Procedure Audio Opt which uses Handset equalization that is optimized for acoustic TIA 810 920 performance or HAC Opt which uses Handset equalization that is optimized for electrical FCC Part 68 HAC telecoil performance e Handset equalization options are effected in the following order a The telephone will use the User Option value if one was selected and saved Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 129 Administering Telephone Options b Otherwise if a Local Procedure value was selected and saved the telephone will use the local Procedure value c Otherwise if a Settings file value is specified and saved the telephone will use that value d If none of the above options have been set the telephone will use Handset equalization that is optimized for TIA 810 920 acoustic performance Note The options Default Audio Opt and HAC Opt that are available for Handset equalization are mutually exclusive meaning only one can be activated at a time Administering deskphones for call center operation As of H 323 software Release 6 1 the 9608 9611G 9621G and 9641G H 323 deskphone models can be used in call centers First perform the appropriate call center administration on the call server There are several modes by which you can administer the Agent sign in However each m
172. led from the settings file with the BLUETOOTHSTAT parameter e A recording tone can be played when the user is on a call with the RECORDINGTONE parameter In addition the interval between tones and the volume the tones are played are administrable This would be relevant to sites where a recording device is connected to the telephone and legal requirements mandate warning both parties of the call to that fact e Users have a new Option under Call Settings called Audible Headset Alerting that when enabled allows alerting through an attached headset in addition to the telephone s speaker e Support for control of handset audio equalization has been made available through the settings file administration end user option and Local Procedure Equalization is Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 11 About this Guide available to optimize the audio for telecoil or T coil Hearing Aid operation or for Acoustic Performance e Sidetone values for Headset and Handset administration have been made consistent between intervals e Support for Converged Network Analyzer CNA has been withdrawn any applicable administration will be ignored as of Release 6 2 e Call Center agents have their Greetings stored on the telephone between logins in addition to storage on a file server e The default value of HEADSYS has been changed The new default is tied to the current value of C
173. lephone s HTTP client during startup Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 33 Network Requirements Destination Port Source Port Use UDP or TCP Pre Release 2 0 80 unless explicitly specified otherwise i e use of Port 81 for CM 80 unless explicitly specified Any unused Packets transmitted by the TCP otherwise e g in a URL or port number telephone s HTTP client due to use of WMLPORT after startup for example for backup restore or push The number used in the 161 Transmitted SNMP UDP Source Port field of the SNMP messages query packet received by the telephone The number used in the Release 2 0 Packets transmitted by the TCP Source Port field of packets PUSHPORT telephone s HTTP server received by the telephone s Pre Release HTTP server 2 0 80 Release 2 0 TLSPORT Any unused TLS SSL packets TCP Pre Release 2 0 411 port number transmitted by the telephone s HTTP client during startup 443 unless explicitly specified Any unused TLS SSL packets TCP otherwise i e in a URL port number transmitted by the telephone s HTTP client after startup for example for backup restore 500 or 4500 500 2070 or Transmitted IKE or IPsec TCP 4500 messages if NVIKEOVERTCP is 0 or 1 514 Any unused Transmitted Syslog UDP port number messages 547 Any unused Transmitted DHCP v6 UDP port numb
174. lephone establishes a TLS connection only to a backup restore file server that has a Avaya signed certificate which is included by default with the Avaya IP Telephone File Server Application and the credentials are always included However if at least one digital certificate has been downloaded based on TRUSTCERTS the credentials are included only if BRAUTH is set to 1 This is a security feature to allow control over whether the credentials are sent to servers with third party certificates If a non Avaya certificate is used by the server on which the Avaya IP Telephone File Server Application is installed set BRAUTH to 1 to enable authentication of the telephones The default value of BRAUTH is 0 When the call server IP address and the telephone s registration password are included as the credentials in an Authorization request header the call server IP address is included first in dotted decimal format followed by a colon hex 3A followed by the telephone s registration password HTTP HTTPS authentication is supported for both backup and restore operations The authentication credentials and realm are stored in re programmable non volatile memory which is not overwritten when new telephone software is downloaded Both the authentication credentials and realm have a default value of null set at manufacture or at any other time user specific data is removed from the telephone When TLS is used the TLS_RSA_WITH_AES_12
175. listed provide different functions that relate to the 9600 Series IP deskphones they are not necessarily different boxes For example DHCP provides file management whereas HTTP provides application management yet both functions can co exist on one hardware unit Any standards based server is recommended For parameters related to Avaya Server information see Communication Manager Administration on page 39 and the administration documentation for your call server For parameters related to DHCP and file servers see Server Administration on page 57 A Caution The telephones obtain important information from the script files on the file server and depend on the application file for software upgrades If the file server is unavailable when the telephones reset the telephones operate based on their default administration and continue on to register with the call server Some features might not be available To restore them you need to reset the telephone s when the file server is available 26 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 Comments infodev avaya com Required network information Required network information Before you administer DHCP and HTTP HTTPS complete the information listed below in this section If you have more than one Gateway router HTTP HTTPS server or call server in your configuration complete the required network information for each DHCP server
176. ll the default the assumption is the administrator has not created an external equivalent to the local Contacts application The local Contacts application is used unless it too is empty When the local Contacts application is empty selecting List is the same as pressing the Start button When LISTAPP is non null the assumption is the administrator has populated it with a URI for a WML based application to be displayed when List is selected When retrieving data the following applies e If the Byte Order Mark BOM is not OxFFFE the entire file is rejected and the retrieval fails e All identifiers for example names are interpreted in a case insensitive manner e The case of parameter values and Contacts names and numbers are preserved e Spaces preceding within or following a name or value are treated as part of that entity e lt CR gt and lt LF gt are interpreted as line termination characters e Blank lines are ignored 142 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 Comments infodev avaya com Administering backup restore for a 9610 e If an identifier is not recognized or is invalid the entire line is ignored e If an identifier is valid but the data itself is invalid or incomplete the line is ignored The determination of what constitutes a valid value for each data element is specified in General 9610 Restore Processing and 9610 Backup File Format on page 169
177. ller ID to be displayed on screen sequential lines if it does not fit in one line e Capability to define WML buttons with functions will be extended to allow the implementation of call control capabilities e Using the visiting user profile a user will be able to log into any 9600 series Deskphone within the configured network of systems using their unique user identifier and password e The following new system parameters have been added to the list of 9600 Series H 323 Customizable System Parameters AGTCALLINFOSTAT Automatically invokes the Call info permission flag for Call Center use only AGTFWDBTNSTAT Disables enables the Forward button permission flag for Call Center use only AGTGREETINGSTAT Sets the agent greeting permission flag for Call Center use only AGTLOGINFAC Indicates the Feature Access Code to be used by agents when logging in to a Call Center for Call Center use only AGTSPKRSTAT disables enables the speakerphone permission flag for Call Center use only Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 13 About this Guide AGTTIMESTAT suppresses the date time presentation flag for Call Center use only AGTTRANSLTO Translation for to as used on the call server for Call Center use only AGTTRANSCLBK Translation for callback as used on the call server for Call Center use only AGTTRANSLPRI Translation for priority
178. lost until a subsequent packet is received and the loss confirmed by the RTP sequence number Packetization Delay No data or an integer number of milliseconds The number reflects the amount of delay in received audio packets and includes any potential delay associated with the codec One way Network Delay No data or an integer number of milliseconds The number is one half the value RTCP or SRTCP computes for the round trip delay Network Jitter No data or an integer number of milliseconds reporting the Compensation Delay average delay introduced by the jitter buffer of the telephone The implication for LAN administration depends on the values the user reports and the specific nature of your LAN like topology loading and QoS administration This information gives the user an idea of how network conditions affect the audio quality of the current call Avaya assumes you have more detailed tools available for LAN troubleshooting 30 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 Comments infodev avaya com Other network considerations Enabling Qtest for audio quality About this task A Qtest capability can be enabled that allows network quality information to be displayed when the deskphone is not on a call When the QTESTRESPONDER parameter is set to an IP Address a Qtest softkey displays on the Network Information screen when a call is not active see Net
179. lp Counter 138 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 Comments infodev avaya com Administering backup restore Parameter Name Setting WEATHERLOCID Weather Location ID 9670G only WEATHERUNITS English Metric 9670G only WORLDCLOCKLIST List of World Clock location entries 9670G only About restore When automatic or user requested retrieval of backup data is initiated user data and option settings are set to values contained in the backup file This occurs only if the OPSTAT parameter setting allows the user to change those values Therefore any restrictions set using OPSTAT are recognized and honored The backup file value is not retrieved and the current setting remains valid when a value in the backup file has changed and e that value corresponds to an application that OPSTAT indicates should not be changed This prevents a user from bypassing the administration of OPSTAT and changing options settings in the backup file Note If you administered the APPSTAT parameter to suppress changes to one or more applications the telephone backs up and restores data as usual but ignores data for suppressed applications This prevents a user from bypassing your APPSTAT restrictions by editing the backup file For information about APPSTAT see Setting the Application Status flag APPSTAT on page 146 During backup file rest
180. ly ignored To list an AMTYPE01 entry on the Avaya Menu Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 153 Administering Applications and Options all three associated parameters must be non null with valid data For example an AMTYPE of 00 is considered invalid Do not administer more than nine URIs By implication there is no way to specify a telephone number as a TYPE unlike the 9610 In case of duplicate data in the settings file the last entry is retained For example if two consecutive lines in the Avaya Menu Administration file are AMLBLO1 ABCD AMLBLO1 WXYZ then the user sees WXYZ as the label for the first WML application This example assumes the rest of the administration is correct If no AvayaMenuAdmin txt file is available or if the file does not contain at least one valid type 1 URI object the Release 1 0 1 1 Avaya Menu shown in TERRY x ref table is presented instead Note For touchscreen deskphones only non WML entries in the AvayaMenuAdmin ixt file are ignored How the Home screen displays WML applications The table on page 154 shows the icons suggested description s and numbering to use to specify the WML applications you want the Home screen to display Table 18 Home Screen WML Application Icons Labels To Display This Icon Set AMICONxx to this Label Suggested Label specify Number xx valu
181. ly to the secondary Ethernet interface on the Gigabit Ethernet Adapter With an internal or connected Gigabit Ethernet Adapter system parameters PHY1STAT the Ethernet line interface and PHY2STAT the secondary Ethernet interface activate the respective Ethernet interface in the 1000Mbps operational mode when supported by the hardware When not supported by the hardware the respective Ethernet interface is set to auto negotiate the speed and duplex Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 115 Administering Telephone Options Administering dialing methods The 9600 Series IP deskphones have a variety of telephony related applications that might obtain a telephone number during operation For example the Call Log History applications save the number of an incoming caller but do not consider that the user has to then prepend the saved number with one or more digits to dial an outside line and possibly one or more digits to dial long distance Two dialing methods are used depending on which version of Avaya Communication Manager CM is running Related topics About log digit Smart Enbloc dialing on page 116 Using enhanced local dialing on page 116 Enhanced local dialing requirements on page 118 About log digit Smart Enbloc dialing Avaya Aura Communication Manager CM Releases 4 0 and up give the call server the potential to provide a superior level of enhanced log
182. may contain any number of jpg or jpeg files that can be used in place of a default or custom screen saver s If multiple files are provided the telephone will present each picture in order based on the order the pictures were saved changing to the next image after the number of seconds specified by the timer parameter which has a default of 5 seconds These pictures also be viewed directly by using the My Pictures option on the Avaya A Menu or on the Home screen Users and administrators can use the Avaya one X Deskphone USB Companion to format digital pictures that will be used as screensavers This pc based tool is available on the Avaya support Web site Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 165 Administering Applications and Options lf you want to set up digital picture files manually without using the Avaya one X Deskphone USB Companion follow these instructions Procedure 1 Create a Pictures directory on the USB device 2 Add one or more images with an extension of jpeg or jog and with a valid JPEG format to the pictures directory The images should not exceed the pixel sizes below for the respective telephone model Color phones such as the 9620C 9621G 9640 and 9650C display a better image quality than those 9600 Series IP Deskphones that do not have color displays Deskphones Image Size in Pixels HxW Supp
183. ministering deskphones for 130 Call Server Switch Administration ccccccsee 41 Call Server Requirement ccccccseeeeeseteeeeeesees 39 Call Transfer Considerations cccccseeeeeeeeeseeeeeees 45 Calltype Digit Analysis eccceeeeeceeeeeeettteeeees 116 Checklist Administrative ccc eceeccceeeeeeeeeseeeeeeeaeeeee 19 Codecs Wide Band cccccccccecceecceceeeseeeeeeeaneeeeees 56 Conference Transfer on Primary Appearance administration ceeeceeeeeecceeeceeeeeeeeeeeeeeeeeeeess 49 Conferencing Call Considerations 0 cceeeeeee 46 Contacts Application Administration for the 9610 171 Contacts File Format for USB Devices 0 163 Coverage Path administration cee 47 49 Custom Screen Saver Administering c0 128 Customizable System Parameters ccceceeeees 77 Customizing 9600 Series IP Telephone Applications and OUOMS ar T 145 D DHCP and File Servers ccccccecceeeeeeeeeeeeeeeeeeeeees 57 DHCP Generic Setup 0 cccccceeeeeeeeeeeeeteeeeeeeeees 29 58 DHCP Options 000 2 eceeeeeeceeeeeeeeeeeeeeneeeeeeeeeeeetaeeeee 61 64 DHCP Servelh ennaa A Ra a en oF DHCP Server Administration ccccccccsssseeeeeeeenees 58 February 2012 185 DHCP Server Setup cccccceeeeeeeeeeeeeeeeeeseeeeeeeetees 58 DHCP Server to Telephone initialization 22 DHCP Co
184. ministration Results Feature Call are displayed on Appearance this deskphone CA Bridged as Call Appearance BA buttons on the Station form 1to3 9620 9620C 9608 9611G 9650 9650C 9670G 9620L 9621G 9630 9630G 9640 9640G 9641G 4to 11 CAs BAs on CAs BAs on Aux buttons 1 CAs BAs on Phone screen Phone screen to 8 CAs BAs Phone screen must scroll to see must scroll to on Phone all buttons also more than 3 see more than 6 screen must appear on the scroll to see Quick Touch more than 3 panel if enabled and not on the display screen If Quick Touch panel is disabled 6 CAs display switch to Features and scroll to see up to 12 feature buttons 12 to 19 N A Scroll to see Aux buttons 9 Scroll to see CAs BAs to 16 CAs BAs features on features on Feature List Feature List 20 to 24 N A Features on Features on Features on Feature List Feature List Feature List 25 to 48 N A 1st SBM24 1st SBM24 1st SBM24 49 to 72 N A 2nd SBM24 2nd SBM24 2nd SBM24 73 to 96 N A 3rd SBM24 3rd SBM24 3rd SBM24 52 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide Comments infodev avaya com February 2012 Administering feature buttons and call appearances CAs For additional information about administering the call server for 9600 Series IP deskphones see the following Avaya documents available on the Avaya Support Web site Administrator
185. n page 71 LLDP About Link Layer Discovery Protocol LLDP on page 108 Manual administration at the telephone Secondary Ethernet Hub Interface Enable Disable in the appropriate Avaya one X Deskphone H 323 Installation and Maintenance Guide Application specific parameters Configuration file Administering The DHCP and File Servers on page 57 and especially HTTP Generic Setup on page 65 Also Administering Applications and Options on page 145 VPN Configuration file VPN Setup Guide for 9600 Series IP Telephones Document 16 602968 General information about administering DHCP servers is covered in Administering the DHCP and File Servers on page 57 and more specifically Administering the DHCP Server on page 58 General information about administering HTTP servers is covered in Administering the DHCP and File Servers on page 57 and more specifically HTTP Generic Setup on page 65 Once you are familiar with that material you can administer telephone options as described in Administering Telephone Options on page 77 About parameter data precedence If a given parameter is administered in multiple places the last server to provide the parameter usually has precedence The precedence from lowest to highest is 1 Manual administration with the two exceptions of call server or HTTP server or both for the phone parameter STATIC 2 DHCP ex
186. n for guest login by setting the system parameter GUESTLOGINSTAT to 1 permitted which in turn displays the Guest Login option on the Avaya A Menu Other related parameters you can administer are GUESTDURATION which can be overridden by a different user entered duration during login and GUESTWARNING All parameters are described in 9600 Series H 323 Customizable System Parameters on page 78 Administering visiting users About this task A visiting user is anyone who uses a 9600 Series IP telephone in one location e g New York and intends to register to a call server in some other location e g Paris Typically this occurs when a user has travelled from his her home location to another location in the organization but wants to register with the call server back home perhaps to get the specific administered feature buttons etc provided by the home call server To allow this functionality the parameter VUMCIPADD should be administered in the 46xxsettings file at the current location for the visitor s with the IP address es of their home call servers From then on the telephone operates as specified in Step 5 Registering with the call server on page 22 Administering idle timer operation About this task When the idle timer in the telephone expires you can administer the telephone to turn the backlight to its lowest power level put up a screen saver and or show a Web page while the telephone is idle
187. n page 101 VLAN separation rules and related parameters on page 102 About VLAN Tagging IEEE 802 1Q tagging VLAN is a useful method of managing VoIP traffic in your LAN Avaya recommends that you establish a voice VLAN set L2QVLAN to the VLAN ID of that VLAN and provide voice traffic with priority over other traffic If LLDP was used set the telephones VLAN that setting has absolute authority Otherwise you can set VLAN tagging manually by DHCP or in the 46xxsettings txt file If VLAN tagging is enabled L2Q 0 or 1 the 9600 Series IP deskphones set the VLAN ID to L2QVLAN and VLAN priority for packets from the telephone to L2QAUD for audio packets and L2QSIG for signalling packets The default value 6 for these parameters is the recommended value for voice traffic in IEEE 802 1D Regardless of the tagging setting a 9600 Series IP telephone will always transmit packets from the telephone at absolute priority over packets from the secondary Ethernet interface i e from an attached PC The priority settings are useful only if the downstream equipment is administered to give the voice VLAN priority Important VLAN tags are always removed from frames that egress go out of the secondary Ethernet interface because many PCs will ignore tagged frames The VLAN default value and priority tagging The parameter L2ZQVLAN identifies the 802 1Q VLAN Identifier and is initially set to 0 This default value indic
188. nference Details screen for ad hoc CONFErENCES cccccccceeeeeeeeeeeeeeenttnaaes 55 Administering the Quick Touch panel for touchscreen DeSkPhONes ccccceccssteeeeeeesessteeeeeesesaes 55 Adminisiorng sMO ania a a eaaa 56 ACministering Wide Dand GORGS sani a a es 56 Ghapter 5 Server AGMINIS LAU sascssssisisisiiissenasissinnsinadansasansisiisensneeniwisasiiaddaaedsasiiassnneaenns 57 Somare PF OQUIGI Eui e A cad 57 Administering the DHCP and File SeverSe niiosasiiiniaaii adei ia iaiaaeaia 57 Admine terng thie DHCF DENE snee a A eaaa EER aa AE EEA 58 Coning DHCP ODIOM 242 SSON sriain as an eaaa ARANEA ENN OEA aAA SARNASES 58 PHGP Ganan SEUD eeii i er etree rere r terse rere rrceeere rerrre err tree 61 Sea ELM Tey TU Re DPOF GANE inian ra phere ea eee EAEE E ia eaa embed 61 eel UPA EUSP SOON ccs docssacrpeasascosnsnanidecdectnenacdeseesntaiadeesenneatldaanseansan T OE Ra 64 ATIF at SSD eraa tae emanate alse aN eS 65 Backup trosio DOCO M a a a 66 Aboot TPs and or Pre OPETI ON a A EA eiaa amu AY 68 Featres not supporti PYG esinin aaa a aaka aa a Aia 69 Chapter 6 Telephone Software and Application Files ccccssseeeseeseeeeeeeeeseeeeeeeees 71 About the general download DIOCESE sosirii aieiaa a kadaa ia aaa aaa Eia 71 Choosing the right application file and upgrade script file ccc eeeeeeeeeeeeeeeeeeeeeeeeeeeeeeneeeeeeeaeeee 72 Ghandi he Sinaing TP scssi dada wind da anand ibon as Gea wuss hata nua n Panda iMaea AASR EA 72 n
189. nfiguring for 9600 Series IP Deskphones 58 DHCP Parameters Set by ccccceesseeeeessesereeeeeeees 58 Dialing Methods 2 ceeeeeeeeeeeeeeeeeeeeeeeeneeneneeeaeees 116 Dialing Enhanced Requirements cce 118 DNS Addressing eececscacisvesadeccadetnawhesesdes dantebadeaessestaness 105 E EC500 administration cccccceccecccesceeeeeeseeeeeeeeeeees 47 Enhanced Conference Features administration 47 49 Enhanced Local Dialing ccccccesssseeeeeeeeeeeeseees 116 Enhanced Local Dialing Requirements 05 118 Enhanced Phone Screen Display 0 cceseeee 53 Error Conditions ccccccccccssseececceeeeeeeeeeeeeeeeeeaeaeeeees 24 F Far End Mute administration c cscccesseeeeseeseeees 49 Feature administration for all other deskphones except 9610 and 9620 9620C 9620L ceeeeeee 51 Feature Administration for Avaya Communication Ela 6 gt sison ene eer ceereee rere cere a aa a 47 Feature Numbers for Assigning Softkeys 120 Feature Related System Parameters administering on OM eeen betwee eee E AA E doce 47 Features Administering on SoftkeyS cccceeee 120 File download ceececcecesesssecececeusceceeeeaneeseeseeaees 72 73 Choosing the Right Application and Upgrade Script File aa ee eo De 72 Download File Content n se 73 G General Download Process cccccscsseeseeseeeseeeeeeeees ral Generic Setup
190. ng lines consisting only of spaces and or tabs are ignored A field other than the first that consists of only spaces is ignored Because types can be omitted if the potential type field is more than 3 characters or does not start and end with a slash it is considered the next number field if any e g 1 and 02 would be considered numbers Entries are invalid if e the name is null a non blank line starts with tab or with followed by tab e there is no number field any number field is null for example just for number2 e a potential type field contains an invalid digit not 0 1 2 or 3 or consists of or more than three numbers are provided e the entry contains more types than numbers 164 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 Comments infodev avaya com Requirements for USB Devices The Windows XP Notepad program allows Unicode text files to be created and edited Use the Save As dialog to set the file Encoding to Unicode Setting up USB logins About this task As of software Release 3 0 users can be allowed to log in to their call servers via a USB Login profile As the administrator you enable this feature by allowing the parameter USBLOGINSTAT in the settings file to remain at the default value of 1 or you can disable this feature by changing the value to 0 The advantage of having
191. ngs unique to Group 1 goto END HOTDESK specify settings unique to Group 2 END specify settings common to all Groups Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 75 Telephone Software and Application Files 76 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 Comments infodev avaya com Chapter 7 Administering Telephone Options Administering Options for 9600 Series H 323 Deskphones This chapter explains how to change parameter values by means of the DHCP or HTTP servers and provides additional topic specific information for some related features The 9600 Series H 323 Customizable System Parameters on page 78 table lists e the parameter names e their default values e the valid ranges for those values and e a description of each one For DHCP DHCP fields and options set these parameters to the desired values as discussed in Administering the DHCP and File Servers on page 57 For HTTP the parameters are set to desired values in the settings file For more information see About the settings file on page 73 Avaya recommends that you administer most parameters on the 9600 Series IP deskphones using the settings file Some DHCP applications have limits on the amount of user specified information The administration required can exceed those limits for the more full featured telephone models You might choose to c
192. nhanced Conference Display on the Class of Restriction COR form must be set to No Use the command Change COR followed by a number to view the form and make the change a sample of the Class of Restriction form EC500 If EC500 licenses have been acquired enable EC500 on the Off PBX Telephones Station Mapping form This feature requires trunking to work properly Use the following command to make the change Change Off pbx Telephone Mapping Wideband Audio To enable Wideband Audio use the Change IP codec command on CM Ensure that G 722 64K is first on the list of codecs Note that wide band audio works only for direct IP calls between two 96xx endpoints either with both registered to the same server or registered to different servers when connected by IP trunks Calls between two 96xx phones connected by an IP trunk do not currently support wide band audio when the call is shuffled such that the media travels directly between the two 96xx IP deskphones Calls involving three or more parties even if they are all 96xx IP deskphones will not use wide band Calls between two 96xx IP deskphones where audio is terminated at a port network gateway PN GW media resource will not use wideband Ensure that G 722 is added to all codec sets that can possibly be used between all regions on the IP Network Regions form where 96xx IP deskphones exist Technically G722 does not need to be first What is needed however is that all t
193. nload software files from an HTTP server The telephone first downloads an upgrade configuration file which tells the telephone which software files it should use The telephone then downloads a settings configuration file and based on those settings it may then download language files and or certificate files Finally the telephone will download one or two new software files depending on whether or not the software in the telephone is the same as that specified in the upgrade file For more information about this download process and settings file see Telephone Software and Application Files on page 71 Step 5 Registering with the call server The call server referred to in this step is Avaya Aura Communication Manager In this step the telephone might prompt the user for an extension and password The telephone uses that information to exchange a series of messages with the call server For a new installation and for full service the user can enter the telephone extension and the password 22 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 Comments infodev avaya com Deskphone Initialization Process Overview configured on the call server for that particular extension For a restart of a telephone that was previously registered with an extension number this information is already stored on the telephone but the user might have to confirm the information The expected result is tha
194. ntacts and Directory are always administered in English The terms are independent of the user interface language since the telephone does not directly present the value of IDLEAPP to the user Instead the term is used to present the appropriate local application which does present the user interface in the user s language If IDLEAPP is administered as Directory and the Directory application is the ACP based Integrated Directory then the telephone will have to reinstate the application approximately every minute since the feature automatically times out after that interval If the screen saver is displayed the Idle Application is not visible until the screen saver is removed The screen saver is removed when the user goes off hook presses a button or the telephone receives an incoming call For example e if an IDLEAPP display is desired when the telephone has been idle for 30 minutes Avaya recommends that IDLEAPP be administered as non null that WMLIDLETIME be set to 30 and SCREENSAVERON be set to 999 e If a WMLSMALL URL display is desired when the phone has been idle for 30 minutes Avaya recommends that IDLEAPP be administered as null that WMLIDLETIME be set to 30 that SCREENSAVERON be set to 999 and that WMLSMALL be administered as a valid URL e To display the Avaya Screen Saver after 30 minutes of telephone idle time set IDLEAPP to null set WMLIDLETIME to 999
195. ocol DHCP minimizes maintenance for a 9600 Series IP Telephone network by removing the need to individually assign and maintain IP Addresses and other parameters for each IP telephone on the network Depending on administration the DHCP server provides the following information to the 9600 Series IP Deskphones IP Address of the 9600 Series IP Telephone s e IP Address of the Avaya call server IP Address of the HTTP or HTTPS file server e The subnet mask IP Address of the router e DNS Server IP Address Administer the LAN so each IP telephone can access a DHCP server that contains the IP Addresses and subnet mask The IP telephone cannot function without an IP Address The IP Address reuse capability allows the phone to reuse its previous IP Address and parameter settings even if the DHCP server is temporarily unavailable A user can manually assign a different IP Address to an IP Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 57 Server Administration telephone When the DHCP server finally returns the telephone never looks for a DHCP server unless the static IP data is unassigned manually In addition manual entry of IP data is an error prone process Avaya recommends that A minimum of two DHCP servers be available for reliability A DHCP server be available when the IP telephone reboots A DHCP server be available at remote sites if WAN failures isolate IP Deskph
196. ode has certain implications for the end user For more information see Administering agent sign ins for call centers on page 131 Use the 46xxsettings file to customize any applicable deskphone parameters associated with call center operations These parameters allow agent access to different options and functions as follows e AGTCALLINFOSTAT Provides agent access to automatic caller information e AGTFWDBTNSTAT Prevents agents from forwarding calls while signed in e AGTGREETINGSTAT Give an agent permission to record select a greeting e AGTLOGINFAC Indicates which Feature Access Code agents must dial to sign in to the call center e AGTSPKRSTAT Allows or disallows agents from disabling the speakerphone e AGTTIMESTAT Displays the time and date on the top display line e AGTTRANSLTO Used to determine the proper Agent Information message regarding an incoming call e AGTTRANSCLBK Used to determine the proper Agent Information message regarding an incoming call e AGTTRANSLPRI Used to determine the proper Agent Information message regarding an incoming call e AGTTRANSLPK Used to determine the proper Agent Information message regarding an incoming call 130 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 Comments infodev avaya com Administering deskphones for call center operation e AGTTRANSLICOM Used to determine the proper Agent Information message re
197. ompletely disable the capability to enter or change option settings from the dialpad You can set the parameter PROCPSWD as part of standard DHCP HTTP administration Alternately you can set PROCPSWD on the system parameters ip options form as of Communication Manager Release 4 0 If PROCPSWD is non null and consists of 1 to 7 digits a user cannot invoke any local options without first entering the PROCPSWD value on the Craft Access Code Entry screen For more information on craft options see the Avaya one X Deskphone Edition for 9600 IP Telephones Installation and Maintenance Guide A Caution If you administer PROCPSWD as part of DHCP HTTP administration the value is stored and transmitted unencrypted Therefore do not consider PROCPSWD as a high security technique to inhibit a sophisticated user from obtaining access to local procedures unless you administer it using page 3 of the system parameters IP options form as of Avaya Communication Manager Release 4 0 Administering this password limits access to all local Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 77 Administering Telephone Options procedures including VIEW VIEW is a read only Craft option that allows review of the current telephone settings Note All system parameters related to Virtual Private Network VPN setup and maintenance are described in the VPN Setup Guide for 9600 Series IP Telephones Document 16 602
198. on about parameters and settings see Administering Options for 9600 Series H 323 Deskphones on page 77 Table 4 Received packets Destination 9600 Series IP Telephone Destination Port Source Port Use UDP or TCP The number used in the 7 Received Qtest messages UDP Source Port field of Qtest packets sent by the phone 22 Any Packets received by the TCP phone s SSH server The number used in the Any Received DNS messages UDP Source Port field of DNS packets sent by the telephone The number used in the Any Packets received by the TCP Source Port field of the telephone s HTTP client packets sent by the telephone s HTTP client Release 2 0 PUSHPORT Any Packets received by the TCP Pre Release 2 0 80 telephone s HTTP server 500 2070 or 4500 500 or 4500 Received IKE or IPsec TCP messages if NVIKEOVERTCEP is 1 or 2 The number used in the Any TLS SSL packets received TCP Source Port field of the TLS by the telephone s HTTP SSL packets sent by the client telephone s HTTP client 68 Any Received DHCP messages UDP 161 Any Received SNMP messages UDP 500 Any Received DHCPv6 UDP messages 500 2070 or 4500 500 or 4500 Received IKE or IPsec UDP messages if NVIKEOVERTCEP is 0 or 1 50000 Any Received CNA test request UDP messages 32 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide Comments infodev avaya com February 2012 Oth
199. on and reception of LLDP is specified in IEEE 802 1AB 2005 The 9600 Series IP deskphones use Type Length Value TLV elements specified in IEEE 802 1AB 2005 TIA TR 41 Committee Media Endpoint Discovery LLDP MED ANSI TIA 1057 and Proprietary elements LLDP Data Units LLDPDUs are sent to the LLDP Multicast MAC address 01 80 c2 00 00 0e These telephones e do not support LLDP on the secondary Ethernet interface e will not forward frames received with the 802 1AB LLDP group multicast address as the destination MAC address between the Ethernet line interface and the secondary Ethernet interface A 9600 Series IP telephone initiates LLDP after receiving an LLDPDU message from an appropriate system Once initiated the telephones send an LLDPDU every 30 seconds with the following contents Table 11 LLDPDU Transmitted by the 9600 Series IP Deskphones Category TLV Name Type TLV Info String Value Basic Mandatory Chassis ID IPv4 IP Address of telephone Basic Mandatory Port ID MAC address of the telephone Basic Mandatory Time To Live 120 seconds 108 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 Comments infodev avaya com About Link Layer Discovery Protocol LLDP Category TLV Name Type TLV Info String Value Basic Optional System Name The Host Name sent to the DHCP server in DHCP option 12 Basic Optional System Ca
200. on number of the entry with a lead zero for single digit numbers SBMLABELmm CAUSERLABEL or FBUSERLABEL as applicable User data saved during backup Abackup saves the options and non password parameters The parameter and the applicable settings are shown in the following table Table 16 Options and Non Password Parameters Saved During Backup Parameter Name Setting HOMEFAVnn Contact Favorites data touchscreen phones only An entry is backed up for each Home screen favorite where nn is the index number for that favorite The backup file format for a Favorite is HOMEFAVnn Fav_Number lt US gt Fav_Caption lt US gt Contact_Name where Fav_Number is the phone number associated with the Favorite Fav_Caption is the Favorite s caption text Contact_Name is the Name for the associated Contact entry and lt US gt is the Unit Separator 0x001F Unicode value Upon Restore a link must be established between a Favorite and a Contact entry by matching the Contact_Name against a Contact s Name and Fav_Number against one of that Contact s numbers If no match is found then the Favorite cannot be restored and is discarded HEADSETBIDIR Audible Headset Alerting USER_HSEQUAL User specified handset audio equalization standard LANGUSER Display Language LOGACTIVE Call Log Active LOGBRIDGED Log Bridged Calls Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Admini
201. one URL MYCERTWAIT Specifies whether the telephone will wait until a pending certificate request is complete or whether it will periodically check in the background 1 ASCII numeric digit O or 1 as follows 1 If a connection to the SCEP server is successfully established SCEP will remain in progress until the request for a certificate is granted or rejected 0 SCEP will remain in progress until the request for a certificate is granted or rejected or until a Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 91 Administering Telephone Options Parameter Name Default Description and Value Range Value response is received indicating that the request is pending for manual approval NDREDV6 0 Applies only to deskphones running software Release 6 0 and later Controls whether IPv6 Neighbor Discovery Redirect messages will be processed Valid values are 0 Ignore received Redirect messages 1 Process received Redirect messages NVHTTPSRVR Null Applies to both VPN and non VPN settings This is the HTTP file server IP addresses used to initialize HTTPSRVR the next time the phone starts up 0 to 255 ASCII characters zero or more IP addresses in dotted decimal colon hex or DNS name format separated by commas without any intervening spaces NVHTTPSRVR is provided for VPN mode so that a file server IP address can be pre configur
202. ones You can create a Unicode version of this file using Notepad or most text editors select Encoding and Unicode 148 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 Comments infodev avaya com Administering the Avaya A Menu If WML applications are installed and the system parameter AMADMIN is set in the settings file e the WML applications appear in the first level A Menu as specified in the AvayaMenuAdmin file as shown in Figure 1 e the first level A Menu on all 9600 Series IP deskphones except touchscreen deskphones includes a single entry Phone Settings that leads to a screen containing choices for Options amp Settings and Network Information For touchscreen phones the Home screen shows a Settings option that leads to an Options amp Settings menu e the Phone Settings screen is essentially the current Options and Settings menu with the addition of Network Information as shown in Figure 2 If WML applications are installed and the system parameter WMLHOME is set in the settings file the Avaya A Menu is identical to the pre Release 1 2 A Menu as shown in the figure If WML applications are not installed the A Menu is essentially the same as the current Options amp Settings menu with the addition of Network Information Log Off and About Avaya one X The figure provides an illustration There are alternatives for how the sub ap
203. ones from the central site DHCP server s The file server provides the 9600 Series IP Telephone with a script file and if appropriate new or updated application software See Step 3 Establishing a VPN Connection optional on page 22 under Deskphone Initialization Process Overview on page 21 In addition you can edit an associated settings file to customize telephone parameters for your specific environment For more information see Administering Telephone Options on page 77 Administering the DHCP Server This document concentrates on the simplest case of a single LAN segment Information provided here can be used for more complex LAN configurations A Caution Before you start understand your current network configuration An improper installation will cause network failures or reduce the reliability and performance of your network Related topics Configuring DHCP Option 242 SSON on page 58 Configuring DHCP Option 242 SSON About this task To administer DHCP option 242 the default site specific option which applies to DHCPv4 only make a copy of an existing option 176 for your 46xx IP Telephones You can then either Procedure 1 Leave any parameters the 9600 Series IP Deskphones do not support for setting via DHCP in option 242 to be ignored or 58 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 Comments infodev avaya com Administering the DHCP Serv
204. oosing the right application file and upgrade script file on page 72 Other network considerations Related topics Enabling SNMP on page 28 Ping and traceroute on page 28 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 27 Network Requirements IP address and settings reuse on page 29 QoS on page 29 IEEE 802 1D and 802 1Q on page 29 Displaying network audio quality on page 30 Enabling Qtest for audio quality on page 31 IP address lists and station number portability on page 31 TCP UDP Port Utilization on page 31 Security on page 36 Time to Service TTS on page 38 Enabling SNMP The 9600 Series IP deskphones are compatible with SNMPv2c and with Structure of Management Information Version 2 SMIv2 The telephones also respond correctly to queries from entities that comply with earlier versions of SNMP such as SNMPv1 The telephones respond to queries directed either at the MIB II or the read only Custom MIB Read only means that the values therein cannot be changed externally by means of network management tools You can restrict the IP addresses from which the telephone accepts SNMP queries with the SNMPADD parameter You can also customize your community string with the SNUPSTRING parameter 9600 Series IP deskphones support the functionality introduced with Avaya Communication Manager Release 4 0 that allows call server administration of SNMPADD and SNMPSTRI
205. or to the PC attached to the telephone and forwards multicast packets from the attached PC to the Authenticator multicast pass through Proxy Logoff is not supported This is the default value e When DOT1X 1 the telephone supports the same multicast pass through as when DOT1X 0 but Proxy Logoff is also supported When the secondary Ethernet interface loses link integrity the telephone sends an 802 1X EAPOL Logoff message to the Authenticator with a source MAC address from the previously attached device This message alerts the Authenticator that the device is no longer connected Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 105 Administering Telephone Options e When DOT1X 2 the telephone forwards multicast packets from the Authenticator only to the telephone ignoring multicast packets from the attached PC no multicast pass through Proxy Logoff is not supported e Regardless of the DOT1X setting the telephone always properly directs unicast packets from the Authenticator to the telephone or its attached PC as dictated by the destination MAC address in the packet All 96xx telephones support Supplicant operation as specified in IEEE 802 1X but as of software Release 2 0 only if the value of the parameter DOT1XSTAT is 1 or 2 If DOT1XSTAT has any other value Supplicant operation is not supported IP telephones will respond to unicast 802 1X frames frames with the
206. oration user activity is prohibited until a Retrieval successful or Retrieval Failed message displays When a restore attempt fails if a retrieved file has no valid data or if a retrieved file cannot be successfully stored a Retrieval Failed message displays at the telephone until the user takes another action Data retrieval considerations are as follows e When you create a backup file rather than edit an existing one be sure to create the file with UTF 16 LE little endian characters with Byte Order Mark BOM for LE of OxFFFE e Backup saves data values using the generic format name value For specific formats see Backup file formats on page 136 e All identifiers for example names are interpreted in a case insensitive manner but the case of parameter values Contact names and numbers is preserved e Spaces preceding within or following a name are treated as part of the name Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 139 Administering Telephone Options e lt CR gt and lt LF gt UTF 16 characters 0x000D and 0x000A respectively are interpreted as line termination characters e Blank lines are ignored e When an identifier is not recognized or is invalid the entire line is ignored Likewise if an identifier is valid but the data itself is invalid or incomplete the line is ignored e When an identifier is valid with valid and complete data but the data is n
207. ore authentication control Valid values are Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 83 Administering Telephone Options Parameter Name Default Description and Value Range Value 1 If at least one digital certificate has been downloaded based on TRUSTCERTS the IP address of the call server with which the telephone is registered and the telephone s registration password will be included as the credentials in an Authorization request header in each transmitted GET and PUT method if and only if the value of BRAUTH is 1 0 telephone s call server IP Address and registration password is not included as part of GET or PUT Authorization header or no digital certificate has been downloaded BRURI Null URL used for backup and retrieval of user data Specify HTTP or HTTPS server and directory path and or port number to backup file Do not specify backup file name Value 0 255 ASCII characters Null is a valid value and spaces are allowed A subdirectory can be specified for example SET BRURI http 135 8 60 10 backup This puts the user backup restore files in a subdirectory away from all other files bins txts etc and permits authentication to be turned on for that subdirectory without turning it on for the root directory If this value is null or begins with a character sequence other than http or https the Backup Restore option
208. orting USB 9620 9620C 9620L 320x160 9611 G 9630 9630G 320x240 9640G 9650 9650C 9641G 480x272 9670G 640x480 Note Images that are too large to be displayed on the phone will not be displayed in this case the default screensaver image will be shown instead The 9608 and 9610 IP deskphones do not have a USB interface and therefore cannot display digital images as screensavers Note The screensaver will start automatically when the phone is idle for the time specified in the SCREENSAVERON parameter default is 240 minutes In practice it is useful to reduce this time in order to use the USB Pictures feature To disable USB picture functionality set the SCREENSAVERON parameter to 0 in the settings file 166 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 Comments infodev avaya com Chapter 9 Administering Specific 9600 Series IP Deskphones Introduction Some 9600 IP telephone models may require that you administer additional features or have special administrative requirements For example the 9610 IP telephone is a one line telephone designed as a courtesy or walk up telephone The 9610 is not full featured like other 9600 IP Series telephones with just a Contacts application but additional features like WML applications and a Directory can be administered for a 9610 This chapter provides additional or alternate administration details for specific telephone mo
209. orwarded as determined by the Ethernet switch forwarding logic Tagged frames with a VLAN ID of zero priority tagged frames will be forwarded to the secondary Ethernet interface or to the deskphone as determined by the forwarding logic of the Ethernet switch but the tag will still be removed from frames that egress from the secondary Ethernet interface VLANSEP is 1 On Enabled AND the deskphone is not tagging frames OR if the deskphone is tagging frames with a VLAN ID equal to PHY2VLAN OR if the PHY2VLAN value is zero Frames forwarded to the network from the secondary Ethernet interface will not be changed before forwarding Tagging is not added or removed and the VLAN ID and priority does not change for frames received on the secondary interface Tags are still removed for frames that egress from the secondary interface The Ethernet switch forwarding logic determines whether frames received on the Ethernet line interface are forwarded to the secondary Ethernet interface or to the deskphone without regard to specific VLAN IDs or the existence of tags VLANSEP is 0 OR the deskphone is not tagging frames OR the deskphone is tagging frames witha VLAN ID equal to PHY2VLAN Frames forwarded to the network from the secondary Ethernet interface will not be changed before forwarding Tagging is not added or removed and the VLAN ID and priority does not change for frames received on the
210. ot applicable to the current state of the telephone the data is retained for possible use later and is considered data to be backed up at the appropriate time For example if button labels for an SBM24 button module unit are present but no such module is attached to the telephone the button labels are retained e When more than one line contains a value for an option parameter or Contacts entry the last value read is retrieved to allow new values to overwrite previous values as lines are read from the backup file In all other cases the line order in the backup file has no bearing on retrieval e The existence of invalid data does not constitute a failed retrieval The success of the retrieval process requires the telephone to obtain the backup file and successfully restore valid data Administering backup restore for a 9610 140 The 9610 uses its backup restore functionality differently than other 9600 Series IP Telephones There is no user created data nor are there options that need to be stored ina 9610 backup file The 9610 uses its backup file as the source for administration of the button labels and associated telephone numbers in the Contacts application the Main Menu list and associated data etc The administrator is expected to build the backup file in accordance with the requirements in this section so that when the 9610 boots up and registers it will obtain the appropriate data for user presentation Differences wi
211. pabilities Bit 2 Bridge will be set in the System Capabilities if the telephone has an internal Ethernet switch If Bit 2 is set in Enabled Capabilities then the secondary port is enabled Bit 5 Telephone will be set in the System Capabilities If Bit 5 is set in the Enabled Capabilities than the telephone is registered Basic Optional Management Mgmt IPv4 IP Address of telephone Address Interface number subtype 3 system port Interface number 1 OID SNMP MIB II sysObjectID of the telephone IEEE 802 3 MAC PHY Reports autonegotiation status and speed of Organization Configuration Status the uplink port on the telephone Specific TIA LLDP MED LLDP MED Media Endpoint Discovery Class III IP Capabilities Telephone TIA LLDP MED Extended Power Value 0 if the telephone is not Power Via MDI currently powered via PoE else the maximum power usage of the telephone plus all modules and adjuncts powered by the telephone in tenths of a watt TIA LLDP MED Network Policy Tagging Yes No VLAN ID for voice L2 Priority DSCP Value TIA LLDP MED Inventory Hardware MODEL Full Model Name Revision TIA LLDP MED Inventory Firmware BOOTNAME or for deskphones running Revision Software Release 6 0 or later Firmware Revision RFSINUSE TIA LLDP MED Inventory Software APPNAME or for deskphones running Revision Software Release 6 0 or later Software Revision APPINUSE TIA LLDP
212. pact Parameter Name PHY2VLAN IEEE 802 1 Port The value is changed to the Port VLAN identifier VLAN ID in the TLV L2QVLAN and L2Q IEEE 802 1 VLAN Name The value is changed to the TLV VLAN Identifier L2Q will be set to 1 ON VLAN Name TLV is only effective if e The telephone is not registered with the Call Server e Name begins with VOICE case does not matter e The VLAN is not zero e DHCP Client is activated e The telephone is registered but is not tagging layer 2 frames with a non zero VLAN ID If VLAN Name causes the telephone to change VLAN and the telephone already has an IP 110 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide Comments infodev avaya com February 2012 About Link Layer Discovery Protocol LLDP System Parameter Name TLV Name Impact Address the telephone will release the IP Address and reset If the TLV VLAN ID matches the VLAN ID the telephone is using the VLAN ID is marked as set by LLDP Otherwise if already registered the telephone waits until there are no active calls releases its IP Address turns on tagging with the TLV VLAN ID sets L2Q to on changes the default L2Q to on and resets If there is no valid IP Address the telephone immediately starts tagging with the new VLAN ID without resetting L2Q L2QVLAN L2QAUD L2QSIG DSCPAUD DSCPSIG MED Network Policy TLV L2
213. plications are presented depending on whether you have administered WML applications or not as follows e Set the system parameter AMADMIN to the URL of the AvayaMenuAdmin txt in the 46xxsettings file when you have multiple WML applications you want to display on the Avaya A Menu For more information see Main Avaya Menu with WML Applications Administered on page 150 and Administering the Avaya Menu with WML applications on page 153 in this chapter e Set the system parameter WMLHOME in the settings file for all but the 9610 when you want Browser to show instead of individual applications For more information see Main Avaya Menu with Browser Only Administered on page 152 e Take no action to administer WML applications For more information see Main Menu No WML Applications Administered e The Browser application is listed only if it is properly administered as specified in Avaya one X Deskphone Edition for 9600 IP Telephones Application Programmer Interface API Guide Document Number 16 600888 Administration also includes a non null value for WMLHOME Related topics Administering Phone Settings and Options and Settings OPSTAT and OPSTAT2 on page 150 Administering WML applications on the Avaya Menu on page 150 Main Avaya Menu with Browser Only Administered on page 152 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 149 Administering Applica
214. port seeeeesceesseeeseressrnesn 44 Administering voice mail for deskphones aliased as 4600 Series IP Telephones cc00 44 POC IRAE WES LF NUE cal iransi o E aiaa AN AA enabled 45 PC UNS LOT cal comers niei eamin AE Ee AERE 46 Administering Deskphones on Avaya Aura Communication Manager CM sssseeesseesssesseereesrenns 47 Administering feature related system parameters cccccceeecceeceeeeeeeeeeeeeeeaeeseneeeeeaaaeseneeeeeeaaeeneaees 47 Administering cas UL 1g gt ae nee eo eee ge ee ea re ee eee re eee nr ee re are EA neers freee 49 A NS RETIN CERI SG cad satu test ns Sea E A E E E E E E T 49 Administering feature buttons and call appearances CAS c ccccseeececeeeeeeeneeeseeeeeeeeeeeeeaaeeenteeeeeeeeees 50 Administering 9610 IP Telephone features and CAS cccccceeseeeeeeneeeeeeeeeeeeaaeesecaeeseeeeeeeteaaeeeseaees 50 Administering 9620 9620L 9620C IP Telephone features and CAS ccccceeceeeeeeeeeeeeeeeeeeeeeaeees 51 Administering features and CAs for all other IP DeSkphones ccccceeeeeeeeeeeeeeeecaeeeeesnaeeeeesaaeees 51 Administering enhanced Phone screen displays for certain IP Deskphones ccceeeeeeteeeees 53 Assigning 96909690G Aux BUONE ninsis sna A Aaa pan reeled ans 53 Administering button module s on the 9608 9611G 9630 9630G 9640 9640G 9641G 065096500 and 96 70 Gueiros ex pesaiielitaaer sawn enamrnsucallbacneustitaarr delves 54 Administering the Co
215. pre installed on Hardware Hardware means the standard hardware originally sold by Avaya and ultimately utilized by End User License types Designated System s License DS End User may install and use each copy of the Software on only one Designated Processor unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User Avaya may require the Designated Processor s to be identified by type serial number feature key location or other specific designation or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose Shrinkwrap License SR Customer may install and use the Software in accordance with the terms and conditions of the applicable license agreements such as shrinkwrap or clickthrough license accompanying or applicable to the Software Shrinkwrap License see Third party Components for more information Copyright Except where expressly stated otherwise no use should be made of materials on this site the Documentation Software or Hardware provided by Avaya All content on this site the documentation and the Product provided by Avaya including the selection arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of datab
216. quire a manual reset before the telephone will Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 101 Administering Telephone Options attempt to use a VLAN on which VLANTEST has expired See the Reset procedure in Chapter 3 of the Avaya one X Deskphone H 323 Installation and Maintenance Guide The telephone ignores any VLAN ID administered on the call server if a non zero VLAN ID is administered either by LLDP manually through DHCP and or in the settings file VLAN separation rules and related parameters VLAN separation is available to control access to the voice VLAN from the secondary Ethernet interface and to control whether broadcast traffic from the data VLAN is forwarded to the phone The following system parameters control VLAN separation e VLANSEP enables 1 or disables 0 VLAN separation e L2ZQVLAN specifies the voice VLAN ID to be used by the telephone e PHY2VLAN specifies the VLAN ID to be used for frames forwarded to the network from the secondary Ethernet interface e PHY2PRIO the layer 2 priority value to be used for tagged frames forwarded to the network from the secondary Ethernet interface The table below provides several VLAN separation guidelines Note The 9610 IP telephone does not support full VLAN separation because it has no secondary Ethernet interface and therefore never has PHY2VLAN and PHY2PRIO values Table 10 VLAN
217. r switch administration information not covered in this chapter see the following documents on the Avaya support Web site The Administrator Guide for Avaya Communication Manager Document Number 03 300509 provides detailed instructions for administering an IP telephone system on Avaya Communication Manager See Chapter 3 Managing Telephones which describes the process of adding new telephones Also you can locate pertinent screen illustrations and field descriptions in Chapter 19 Screen References of that guide e Administration for Network Connectivity for Avaya Communication Manager Document Number 555 233 504 provides detailed information about switch administration for your network Related topics Administering the IP interface and addresses on page 42 Administering UDP port selection on page 42 Administering RSVP on page 42 Administering QoS on page 43 Administering IEEE 802 1Q on page 43 Administering DIFFSERV on page 43 Administering NAT on page 43 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 41 Communication Manager Administration Administering the IP interface and addresses Follow these general guidelines e Define the IP interfaces for each CLAN and Media processor circuit pack on the switch that uses the IP Interfaces screen For more information see Administration for Network Connectivity for Avaya Communication Manager Document Numb
218. r without further processing Example A user notes a Web site contains an international telephone number that needs to be called and initiates the call The telephone determines the number to be called is from another country code The telephone then prepends the rest of the telephone number with PHNOL to get an outside line and PHNIC to get an international trunk The telephone then dials normally with the call server routing the call appropriately Enhanced local dialing requirements 118 The enhanced local dialing feature is invoked when all the following conditions are met e A user invokes the Redial application the Missed or Answered Call Log or any Browser based click to dial link to identify a telephone number to dial and e The Phone application determines a call appearance is available for an outgoing call and e The current value of ENHDIALSTAT is 1 On and e The call server has not indicated it supports smart enbloc dialing call type digit analysis available with Communication Manager Release 4 0 and later The Phone application takes the incoming character string applies an algorithm and determines the string of digits to be sent to automated call processing ACP for dialing At this point the Phone application goes off hook and sends the digits to ACP Note The Enhanced Local Dialing algorithm requires that telephone numbers be presented in a standard format The standard format depends on how you a
219. required to be non null for WML links specified in the Main Menu to be displayed Set this value to a valid URL and under certain circumstances it will become the Idle Application displayed on the phone IDLEAPP If the IDLEAPP parameter is administered as Null the default value when the Web Idle Timer expires the URL that WMLSMALL points to is presented if WMLSMALL is administered If both IDLEAPP and WMLSMALL are null the 9610 displays the Avaya one X Screen lf IDLEAPP is administered as e Menu when the Web Idle Timer expires the telephone displays the Main Menu application if the Main Menu is not empty If the Main Menu is empty the Avaya Screen displays instead e Directory when the Web Idle Timer expires the telephone displays the Directory application If a Directory does not exist the telephone displays the Avaya Screen Contacts and LISTAPP is non null when the Web Idle Timer expires the telephone launches the Contacts application e Contacts and LISTAPP is null and the local Contacts application is not empty when the Web Idle Timer expires the telephone launches the local Contacts application If the local Contacts application is empty the telephone displays the Avaya Screen 172 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 Comments infodev avaya com Special Administration for the 9610 IP Telephone Note The terms Menu Co
220. rk Requirements Performing a network assessment Perform a network assessment to ensure that the network will have the capacity for the expected data and voice traffic and that it can support jitter buffers and the following types of applications as required e H 323 e DHCP e HTTP HTTPS e LLDP e RADIUS Also QoS support is required to run VolP on your configuration For more information see Administering UDP port selection on page 42 If you want any of your users to be able to use their 9600 Series IP Deskphones to access your network through a Virtual Private Network VPN see the VPN Setup Guide for 9600 Series IP Teleohones Document 16 602968 Hardware requirements To operate properly you need e Category 5e cables designed to the IEEE 802 3af 2003 standard for LAN powering e TN2602 or TN2302 IP Media Processor circuit pack Sites with a TN2302 IP Media Processor circuit pack are strongly encouraged to install a TN2602 circuit pack to benefit from increased capacity e TN799C or D Control LAN C LAN circuit pack Important IP telephone firmware Release 1 0 or greater requires TN799C V3 or greater C LAN circuit pack s For more information see the Communication Manager Software and Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 25 Network Requirements Firmware Compatibility Matrix on the Avaya support Web site http www avaya com support To ens
221. rom the transmitted file and compares the two to see if they match If they do the file has not been altered in transit by an attacker Domain Name System an IETF standard for ASCII strings to represent IP Addresses The Domain Name System DNS is a distributed Internet directory service DNS is used mostly to translate between domain names and IP Addresses Avaya 9600 Series IP Deskphones can use DNS to resolve names into IP Addresses In DHCP TFTP and HTTP files DNS names can be used wherever IP Addresses were available as long as a valid DNS server is identified first Extensible Authentication Protocol or EAP is an authentication framework frequently used in wireless networks and Point to Point connections It is defined in RFC 3748 EAP Transport Layer Security EAP TLS defined in RFC 5216 is an IETF open standard protocol with strong security used by wireless vendors It uses PKI to secure communication to a RADIUS authentication server or another type of authentication server H 323 application that performs essential control administrative and managerial functions in the call server Sometimes called CLAN in Avaya documents A TCP IP based protocol for VoIP signaling Hearing Aid Compatibility an FCC Federal Communications Commission part of the United States government Part 68 standard for handset equalization for interoperability with t coil enabled hearing aids devices Hypertext Transfer Protocol used to requ
222. rom a site specific option if their values were previously set by LLDP For more information see About Link Layer Discovery Protocol LLDP on page 108 Note The 9600 Series IP deskphones do not support Regular Expression Matching and therefore do not use wildcards For more information see Administering Options for 9600 Series H 323 deskphones on page 77 In configurations where the upgrade script and application files are in the default directory on the HTTP server do not use the HT TPDIR lt path gt Setting up a DHCPV6 server About this task Important IPv6 operation is limited to a specific customer set and is not for general use DHCPV 6 server setup involves Procedure 1 Installing the DHCP server software according to vendor instructions 2 Configuring the DHCP server to send a Vendor Specific Information VSI option with an enterprise number of 6889 the Avaya Enterprise Number 64 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 Comments infodev avaya com HTTP Generic Setup 3 Within that Vendor Specific Information option including a vendor specific option with an opt code of 242 4 Setting the option data portion of the vendor specific option with any or all of the applicable parameters listed in the bullet list that precedes this section for the DHCP site specific option Additionally the parameters DOMAIN and DNSSRVR can be set in o
223. s IP options form TIMERSTAT 0 TIMERSTAT specifies whether Timer On and Timer Off softkeys will be presented to the user 98 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 Comments infodev avaya com 9600 Series H 323 Customizable System Parameters Parameter Name Default Description and Value Range Value 0 Timer On and Timer Off softkeys will not be presented to the user default 1 Timer On and Timer Off softkeys will be presented to the user TLSDIR Null HTTPS server directory path The path name prepended to all file names used in HTTPS get operations during initialization Value 0 127 ASCII characters no spaces Null is a valid value Leading or trailing slashes are not required The command syntax is SET TLSDIR mytlsdir where mytlsdir is your HTTPS server path TLSDIR is the path for all HTTPS operations except for BRURI TLSPORT 80 TCP port number used for HTTPS file downloading 2 to 5 ASCII numeric digits Valid values are 80 through 65535 Note that when the file server is on Communication Manager set this value to 81 port required for HTTPS downloads rather than the using the default TLSSRVR Null IP Address es or DNS Name s of HTTPS file servers used to download telephone files Dotted decimal or DNS format separated by commas 0 255 ASCII characters including commas TLSSRVRID
224. s are used to respond to the challenge without prompting the user However if the stored credentials are null or if the realms do not match or if an authentication attempt using the stored credentials fails an HTTP Authentication or an HTTP Authentication Failure interrupt screen is displayed on the Status Line for 9608 9611G 9621G and 9641G deskphones or the Prompt Line for all other 9600 Series IP Deskphones Enter backup restore credentials If HTTP authentication for a backup or restore operation is successful and if the userid password or realm used differs from those currently stored in the telephone the new value s replace the currently stored value s About IPv4 and or IPv6 Operation Important IPv6 operation is limited to a specific customer set and is not for general use As of software Release 6 0 and later Internet Protocol IP operation determination follows this order If NVVPNMODE parameter value is set to 1 Yes only IPv4 operation is enabled e If NVVPNMODE is set to 0 No the IPv6 status IPV6STAT parameter is checked to see if IPv6 is allowed if set to O No then only IPv4 operation is enabled e If IPV6STAT is set to 1 Support IPv6 then the DHCPSTAT parameter is checked If DHCPSTAT is set to 1 use DHCP V4 only then IPv4 only is enabled But if an IPv6 address was manually programmed dual stack operation is enabled If DHCPSTAT is set to 2 us
225. s the Avaya A Menu shown in the figure on page 152 30763 4 45pm 12 11 06 Avaya Menu Main Menu Press Select for application Browser NOM E Network Information About Avaya one X Figure 3 Avaya Menu with Browser Administered using WMLHOME Each individual sub application is listed left justified on an individual Application Line From top to bottom the sub applications are e Options amp Settings e Browser e Network Information 152 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 Comments infodev avaya com Administering the Avaya A Menu e Log Out e About Avaya one X Administering the Avaya Menu with WML applications About this task Administer the AMADMIN parameter in the 46xxsettings file to point to a URL where the AvayaMenuAdmin ixt file resides Important The AvayaMenuAdmin txt file must be a Unicode file to be properly processed by the phones You can create a Unicode version of this file using Notepad or most text editors select Encoding and Unicode Note Use the AvayaMenuAdmin txt file to specify the WML applications to appear on touchscreen models Home screen Then specify objects for the Avaya Menu through the Avaya Menu Administration file AvayaMenuAdmin txt Each administered object up to the maximum of 12 must have valid non null parameter data AMTYPExx One of six choices 01 URI 02
226. se Error 312 limit call LimitInCalls 302 link alarm Link Failure 103 local tgs Local tgs 48 Isvn halt Login SVN 144 lwc cancel Cancel LWC 19 Ilwc lock Lock LWC 18 lwc store LWC 10 maid stat Maid Status 209 major alrm Major Hdwe Failure 104 man msg wt Msg Wait name or ext 38 man overid Immediate Override 113 manual in Manual In 93 mct act MCT Activation 160 mct contr MCT Control 161 mf da intl Directory Assistance 246 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 125 Administering Telephone Options Feature Name Default Label Feature Number mf op intl CO Attendant 229 mj mn alrm Maj Min Hdwe Failure 82 mm basic MM Basic 169 mm call MM Call 167 mm cfwd MM CallFwd 244 mm datacnf MM Datacnf 168 mmi cp alm MMI Circuit Pack Alarm 132 mm multnbr MM MultNbr 170 mm pcaudio MM PCAudio 166 msg retr Message Retrieve 11 mwn act Message Waiting Act 97 mwn deact Message Waiting Deact 98 next Next 13 night serv Night Serv 53 noans alrt RONA 192 no hld cnf No Hold Conference 337 normal Nornal Mode 15 occ rooms Occ Rooms 210 off lbd alm Offboard Alarm 126 override Attndt Override 178 per COline CO Line 31 pms alarm PMS Failure 105 pos avail Position Available 54 pos busy Position Busy 119 post msgs Post Messages 336 pr awu alm Auto Wakeup Alm 116 pr pms alm
227. se of the 9600 Series IP Deskphones to SNMP queries to only IP Addresses on a list you specify e Specifying an SNMP community string for all SNMP messages the telephone sends e Restricting dialpad access to Local Administration Procedures such as specifying IP Addresses with a password 36 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 Comments infodev avaya com Other network considerations e Restricting dialpad access to Craft Local Procedures to experienced installers and technicians e Restricting the end user s ability to use a telephone Options application to view network data e As of Release 2 0 9600 Series IP Telephones can download and use third party trusted certificates e As of Release 1 5 9600 Series IP Telephones are fully compliant with IETF RFC 1948 Defending Against Sequence Number Attacks May 1996 by S Bellovin e As of Release 1 5 three existing security related parameters can be administered on the call server and downloaded with encrypted signaling in addition to unencrypted HTTP or encrypted HTTPS Those parameters are SNMP community string SGNMPSTRING SNMP Source IP Addresses SNMPADD and Craft Access Code PROCPSWD e As of Release 6 2 you can download an application file from the Avaya Support Web site that does not support VPN or media encryption Related topics Registration and Authentication on page 37 Secure Shell Support on pa
228. se parameters known before reboot The phone waits 60 seconds and starts with old parameters Related topics Step 1 Accessing the network on page 22 Step 2 DHCP processing on page 22 Step 3 Establishing a VPN Connection optional on page 22 Step 4 Downloading files on page 22 Step 5 Registering with the call server on page 22 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 21 Administration Overview and Requirements Step 1 Accessing the network The telephone is appropriately installed and powered After a short initialization process the telephone displays the speed at which it is connected to the network and determines whether to initiate 802 1X network access procedures Step 2 DHCP processing If an IP address has not been manually configured in the telephone the telephone initiates DHCP as described in Administering the DHCP and File Servers on page 57 Among other data passed to the telephone is the IP Address of the HTTP or HTTPS server Step 3 Establishing a VPN Connection optional The telephone then determines whether to establish a Virtual Private Network VPN connection If yes the telephone establishes a VPN tunnel as appropriate for its administration Step 4 Downloading files The 9600 Series IP deskphones can download configuration files language files and certificate files from either an HTTP or HTTPS server but they can only dow
229. secondary interface Tags are still removed for frames that egress from the secondary interface Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 Administering Telephone Options Then The Ethernet switch forwarding logic determines whether frames received on the Ethernet line interface are forwarded to the secondary Ethernet interface or to the deskphone without regard to specific VLAN IDs or the existence of tags VLANSEP is 1 On Enabled All tagged frames received on the secondary Ethernet interface are changed before forwarding to make the VLAN ID equal to the PHY2VLAN value and the priority value equal to the PHY2PRIO value Untagged frames received on the secondary Ethernet interface are not changed before forwarding If a Gigabit Ethernet Adapter is not being used tagged frames with a VLAN ID of zero priority tagged frames will be changed before they are forwarded such that the VLAN ID of the forwarded frame is equal to the PHY2VLAN value and the priority value is equal to the PHY2PRIO value If a Gigabit Ethernet Adapter is being used tagged frames with a VLAN ID of zero will not be changed before they are forwarded VLANSEP is 1 On Enabled AND the telephone is not tagging frames OR if the telephone is tagging frames with a VLAN ID equal to PHY2VLAN OR if the PHY2VLAN value is zero The Ethernet switch forwarding
230. separated by commas with no spaces Zero to 255 ASCII characters including commas RECORDINGTONE Recording tone permission flag O Recording tone is disabled 1 Recording tone is enabled When Recording tone is enabled when the agent is on an active call or conference call the telephone inserts a tone into the audio stream every 15 seconds so that both the user and the far end hears it The Recording tone has a frequency of 1400 Hz and a duration of 0 2 seconds RECORDINGTONE_IN TERVAL Recording tone interval The number of seconds between recording tones with a range from 1 to 60 RECORDINGTONE_V OLUME Volume of Recording tone played 1 or 2 ASCII digits from 0 to 10 The default plays the Recording tone at the same volume as the rest of the audio path each higher number reduces the volume by 5 db REREGISTER 20 Registration timer in minutes Controls an H 323 protocol timer that should only be changed under very special circumstances by someone who fully understands the system operation impact Value is 1 120 REUSETIME 60 The number of seconds to wait for successful completion of DHCP before reusing previous parameters on the default port VLAN Valid values are 1 to 3 ASCII numeric digits O and 20 through 999 RFSNAME Null Applies only to deskphones running software Release 6 0 and later The file name of the Signed Kernel
231. server Install an HTTP HTTPS Vendor provided instructions installation application on at least one new or existing PC on the LAN Application file s script file and settings file installation on HTTP HTTPS server Download the files from the Avaya support site http www avaya com support Telephone Software and Application Files on page 71 Modify settings file as desired Edit the settings file as desired using your own tools Telephone Software and Application Files on page 71 Administer WML servers Add WML content as applicable to new or existing WML servers Administer push content as applicable Avaya one X Deskphone Edition for 9600 IP Telephones Application Programmer Interface API Guide Document Number 16 600888 Administer telephones locally as applicable As a Group Using the GROUP parameter to set up customized groups on page 74 and the Avaya one X Deskphone H 323 Installation and Maintenance Guide Document Number 16 300694 for all but Release 6 2 and Document Number 16 603603 for Release 6 2 covering the 9608 9611G 9621G and 9641G deskphones Individually The applicable Craft Local Procedures in the Avaya one X Deskphone H 323 Installation and Maintenance Guide Document Number 16 300694 for all but Release 20 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide Comments infodev
232. sking associates We provide examples of the group settings for each of these situations later in this section 74 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 Comments infodev avaya com Using the GROUP parameter to set up customized groups Use the GROUP parameter for this purpose Procedure 1 Identify which telephones are associated with which group and designate a number for each group The number can be any integer from 0 to 999 with O as the default meaning your largest group is assigned as Group 0 2 The GROUP parameter can only be set either at each individual telephone or when a telephone with Software Release 1 5 or greater is registered to an Avaya Communication Manager CM server with CM Release 4 0 or greater In the former case the GROUP Craft local administrative procedure must be invoked as specified in the Avaya one X Deskphone Edition for 9600 IP Telephones Installation and Maintenance Guide In the latter case GROUP is administrable on a phone by phone basis on the CM Station Form 3 Once the GROUP assignments are in place edit the configuration file to allow each telephone of the appropriate group to download its proper settings Result Here is an example of the configuration file for the Call Center agent IF GROUP SEQ 1 goto CALLCENTER IF GROUP SEQ 2 goto HOTDESK specify settings unique to Group 0 goto END CALLCENTER specify setti
233. socket establishment With TTS Communication Manager rather than the endpoint initiates socket establishment which further improves performance In CM 4 0 TTS is enabled by default but can be disabled for all IP endpoints in a given IP network region by changing the IP Network form TTS applies only to IP endpoints whose firmware has been updated to support this feature It does not apply to the following endpoints third party H 323 DCP BRI and analog As of software Release 3 0 9600 Series IP deskphones will accept an incoming connection request from a server on their gatekeeper list use this new connection to replace an existing connection and continue operation without the need to re register This mechanism allows CM to quickly originate a new connection to each of these telephones during a server interchange causing the telephones to move quickly to the server and transitioning from the standby to active state The 96x1 Series deskphones support the TTS feature from Release 6 0 onwards For more information see the Administrator Guide for Avaya Communications Manager Document Number 03 300509 38 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 Comments infodev avaya com Chapter 4 Communication Manager Administration Call server requirements Before you perform administration tasks ensure that the proper hardware is in place and your call server software is compatible
234. specify one comprehensive list for that parameter s related call state but allows your user community to see different feature buttons depending on how you administer their telephones Since the telephone only displays feature button labels for features administered on the call server you can set the softkey feature system parameters to values that will correspond to features for some users but not others For example if TALKFEATURES is administered to 325 50 the users having Conference Display administered would see that label on softkey 3 for the Active with talk path call state but users with Attendant Release would instead see that label on softkey 3 Since softkey labels display in the order in which they are administered in the system parameter a user with both Conference Display and Attendant Release would only see a Conference Display softkey The Feature Numbers are as follows Table 14 CM Feature Numbers for Assigning Softkeys Feature Name Default Label Feature Number abr prog AbbrvDial Program 67 abr spchar AbrvDial char 68 abrv dial AD 65 abrv ring AR 226 ac alarm AC Alarm 128 aca halt Auto Ckt Assure 77 account Acct 134 act tr grp Cont Act 46 admin Admin 150 after call After Call Work 91 alrt agchg Alert Agent 225 alt frl Alt FRL 162 ani requst ANI Request 146 assist Assist 90 122 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Adminis
235. ss Join to add the answered call to the conference If the user does not want the incoming call 46 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 Comments infodev avaya com Administering Deskphones on Avaya Aura Communication Manager CM to be part of the conference the call should not be answered or the call can be answered and then hung up before continuing the conference setup Pressing an in use call appearance during conference setup makes that call appearance the intended conferee The Toggle Swap feature works for Conference setup just like it does for Transfer Setup For more information see the last paragraph of Administering call transfers on page 45 Administering Deskphones on Avaya Aura Communication Manager CM This section covers Avaya Aura Communication Manager CM administration on the Switch Administration Terminal SAT or by Avaya Site Administration The system wide CM form and the particular page screen that needs to be administered for each feature are provided These features are not required but are recommended because they optimize the telephone user interface CM 3 1 2 or greater is required Related topics Administering feature related system parameters on page 47 Administering feature related system parameters Avaya Communication Manager Release 4 0 and later allows call server administration of three system wide parameters By administering th
236. strator Guide February 2012 137 Administering Telephone Options Parameter Name Setting LOGTDFORMAT Call Log Data Time Date Format OPTAGCHAND Handset Automatic Gain Control OPTAGCHEAD Headset Automatic Gain Control OPTAGCSPKR Speaker Automatic Gain Control OPTAUDIOPATH Audio Path OPTCLICKS Button Clicks OPTERRORTONE Error Tones OPTGUESTLOGIN Guest Login Permitted Not Permitted OPTHOMEIDLE Home Screen on idle 9670G only OPTTEXTSIZE Text Size PERSONALRING Personalized Ring Note for the 9670G only this value is backed up as equal to the PERSONALWAV value when PERSONALWAV is set to one of the 8 standard ring patterns When PERSONALWAV is greater than 8 meaning it is set to one of the newer ring patterns and PERSONALRING was set using a backup file value that backup value is re saved If neither of these conditions apply no PERSONALRING value is backed up PERSONALWAV Personalized Ring value 9670G only PHNABKNAME Contacts Pairing PHNEDITDIAL Edit Dialling PHNQUICKPANEL Quick Touch Panel 9670G only PHNREDIAL Redial PHNSCRONANS Go to Phone Screen on Answer PHNSCRONCALL Go to Phone Screen on Calling PHNSCRONALERT Go to Phone Screen on Ringing PHNTIMERS Call Timer PHNVBDIALSTAT Voice Initiated Dialing PHNVBDIALLANG Voice Initiated Dialing Language PHNVISUALALERT Visual Alerting PRINGMENU Personalized Ring Menu VIDHELP Voice Initiated Dialing He
237. stricted access to local procedures even when command sequences are known Password is viewable not hidden PROCSTAT 0 Local dialpad Administrative Options status O all Administrative Craft Options are allowed 1 only VIEW is allowed PUSHCAP 2222 Push capabilities Valid values are any three or four digit combination using only the digits 0 1 or 2 For information on push messaging and administration see the Avaya one X Deskphone Edition for 9600 Series IP Telephones Application Programmer Interface API Guide Document Number 16 600888 PUSHPORT 80 TCP listening port number used for the telephone s HTTP server 2 to 5 ASCII numeric digits 80 through 65535 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 95 Administering Telephone Options Parameter Name Default Value Description and Value Range QKLOGINSTAT Quick login permission flag Valid values are 1 Quick login permitted user must press the key to see the previous Extension and Password 0 Quick login not permitted the user must explicitly enter the Extension and Password QTESTRESPONDER Null Specifies the IP Address to which Qtest messages should be sent The device at this address must support the echo service on UDP port 7 as specified in IETF RFC 862 Format is dotted decimal colon hex or DNS format
238. t Special Administration for the 9610 Administration of the 9610 IP Telephone is handled using the restore file rather than the settings file which is used by all other 9600 Series IP Telephones For information see Administering backup restore for a 9610 on page 140 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 147 Administering Applications and Options Special Administration for Touchscreen Deskphones The 9621G 9641G and 9670G are touch based phones and as such use a touch based Home Screen in place of the Avaya Menu that other 9600 Series IP deskphones use The Home Screen provides access to telephone options and settings special Avaya applications like a World Clock Calculator and Weather Contact Favorites and any WML applications you may administer The Home screen can display up to four WML applications but if you have configured more than four applications the softkey More displays to provide access to all WML applications See How the Home screen displays WML applications on page 154 for information about display characteristics and icons If there are no WML applications there may be a single WML Browser item shown providing the system parameter WMLHOME is set with a value Most Avaya Menu elements like those for WML applications do apply and any 9670G or other touchscreen deskphone exceptions are noted where applicable in the appropriate sections under Administering the
239. t has null or invalid data in any of the two associated parameters that object is completely ignored Hence to be listed in the Contacts application both associated parameters must be valid and non null CONLABELxxx data maps to the corresponding ENTRY_NAME CONDATAxxx maps to the corresponding ENTRY_NUMBER_1 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 171 Administering Specific 9600 Series IP Deskphones All contacts are sorted in alphanumeric order on the Phone screen regardless of the order put in the backup restore file Administering the 9610 idle application screensaver and WML links The 9610 IP Telephone can present a variety of behaviors if the telephone is left idle for a period of time WMLIDLETIME This parameter set in the 46xxsettings file if administered specifies the number of minutes the phone must be idle before an Idle Application specified by IDLEAPP can be presented on the display SCREENSAVERON This parameter set in the 46xxsettings file if administered specifies the number of minutes the phone must be idle before the Avaya Screen Saver can be presented on the screen Note In the current firmware version it is not advisable to use both WMLIDLETIME and SCREENSAVERON For example one value should be set to 999 and the other to some nominal time perhaps 30 minutes WMLSMALL This parameter set in the 46xxsettings file if administered is
240. t the telephone is appropriately registered and call server data such as feature button assignments are downloaded The 9600 Series IP Deskphones support a feature called Unnamed Registration Unnamed Registration allows a telephone to register with the call server without an extension assuming the call server also supports this feature i e unnamed registration is enabled through Avaya Communication Manager administration To invoke Unnamed Registration either enter a null empty extension or password or take no action In the latter case allow the Extension prompt display for 60 seconds without making an entry The telephone automatically attempts to register by means of Unnamed Registration A telephone registered with Unnamed Registration has the following characteristics e only one call appearance e no administrable features e can make only outgoing calls subject to call server Class of Restriction Class of Service limitations and e can be converted to normal named registration by the user entering a valid extension and password You can also administer the telephone to avoid unnamed registration and remain unregistered if no extension and password are provided For more information see the UNNAMEDSTAT parameter in the 9600 Series H 323 Customizable System Parameters on page 78 table In general you tell the deskphone where to register by listing IP Addresses in the MCIPADD parameter in DHCP or the 46xxsettings t
241. tains a value for a parameter or Contacts entry the last value read is used Hence new values overwrite previous values as lines are read from the file In all other cases the order of the lines in the file does not matter The success of the retrieval process requires the telephone to obtain the backup file and to successfully store valid data The existence of invalid data does not constitute a failed retrieval Administering a 9610 Main Menu MM About this task Use the 46xxsettings file to set the system parameter BRURI to point to the URI where the 9610 backup restore file 9610data txt resides Then specify objects for the Main Menu via the 961 0data txt backup file A Sample 961 0data txt file on page 174 is provided at the end of this chapter Note The 9610 will not display a Main Menu unless you set BRURI to point to the 961 Odata txt file and specify Main Menu objects Each administered object up to the maximum of 10 must have valid non null data in each of the three parameters as indicated e MMLBL xx the label displayed to the user for this object up to 16 characters e MMTYPExx one of four choices 01 URI 02 telephone number 03 local Contacts application 04 local Directory application e MMDATAxx the data used depends on the value of MMTYPExx a URI if MMTYPE is 01 a dialable string if MMTYPE is 02 the English word Contacts if MMTYPE is 03 the English word Directory if MMTYPE is 04
242. tationally intensive algorithm to encrypt protocol data during a session RSA can also be used for authentication by creating a digital signature for which the sender s private key is used for encryption and the sender s public key is used for decryption Resource ReSerVation Protocol used by hosts to request resource reservations throughout a network applies to IPv4 audio connections only RTP Control Protocol monitors quality of the RTP services and can provide real time information to users of an RTP service Real time Transport Protocol Provides end to end services for real time data such as voice over IP Security Association a security protocol e g IPSEC TLS anda specific set of parameters that completely define the services and mechanism necessary to protect security at that security protocol location These parameters can include algorithm identifiers modes cryptographic keys etc The SA is referred to by its associated security protocol for example ISAKMP SA ESP SA TLS SA Simple Certificate Enrollment Protocol used to obtain a unique digital certificate Session Description Protocol A well defined format for conveying sufficient information to discover and participate in a multimedia session Encryption of the signaling protocol exchanged between the IP telephone and the call server Signaling channel encryption provides additional security to the security provided by media channel en
243. ter Transfer Upon Hang up is set to No the user must press the Complete softkey after dialing the intended destination for the transfer to be completed e When the system parameter Transfer Upon Hang up is set to Yes the user can hang up immediately after dialing and the transfer proceeds normally The features Abort Transfer and Transfer Upon Hang up can interact If a user initiates a transfer dials the destination and hangs up without pressing the Complete softkey the three possible outcomes are e The transfer is completed This is the case when Transfer Upon Hang up is set to Yes regardless of the Abort Transfer setting e The transfer is aborted This is the case when Transfer Upon Hang up is set to No and Abort Transfer is set to Yes e The transfer is denied This is the case when Transfer Upon Hang up is set to No and Abort Transfer is set to No and the call appearance of the transferee remains on soft hold Attempts to transfer an outside call to an outside line are denied However the user can drop the denied destination and initiate a transfer to an internal destination The call server feature Toggle Swap allows the user to swap the soft held and setup call appearances That is the setup call appearance becomes soft held and the soft held call appearance becomes active as the setup call appearance This only works once the setup call Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide Fe
244. th the backup restore procedures used on the other 9600 Series IP Telephones include e The 9610 never backs up data it only retrieves data Since the user has no mechanism to change any data there is no need to back up changes For consistent terminology with other 9600 Series IP Telephones we use the term backup file here for the 9610 file e Because the user can never change data the OPSTAT value is ignored for the purposes of populating the display from the 9610 backup file e When the 9610 attempts to retrieve the backup file the telephone first attempts to retrieve a file labeled ext_9610data txt If the 9610 does not retrieve this file successfully unlike the other 96xx sets the 9610 attempts to retrieve a file labeled 961 Odata txt This file does not have an extension designation This retrieval process has the advantage of allowing Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 Comments infodev avaya com Administering backup restore for a 9610 all 9610s that are not associated with a specific extension s backup file to share acommon backup file You can have for example three unique 9610 backup files one for a 9610 in the Marketing conference room one for a 9610 in the Accounting conference room and one for five 9610 IP Telephones in public areas of the company Related topics About the 9610 retrieval process on page 141 General 9610 restore processin
245. the call Agent greetings will also be automatically triggered using one of the following events Time of day Answering a call 12 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 Comments infodev avaya com Changes from Release 6 0 to Release 6 1 ANI VDN Skills Prompted Digits e Greetings can be backed up deleted and retrieved from server automatically e Administrator can disable the hook switch via the settings file to prevent agents accidentally going off hook and then on hook with the handset resulting in them disconnecting the active call and being logged out e Call appearance is now 15 characters wide of VDN name for touch phones for button phones it must be 12 or 24 char wide depending on screen width e The agent can press the UUI INFO button to get the UUI information displayed If this information does not fit on the allocated display area the content will scroll on the line e Agent can use the Caller info button to view secondary information about the ongoing call collected digits qcalls q time trk id VuStat display and uui info e History backup time controlled by agent selection e New Parameter CLBACKUPTIME can be defined to control backup delay e Logout button displayed in idle screen e Help screen now provided that states how to unlock the phone e Logoff Softkey provided for agent to log off and logon using another set of credentials e Ca
246. the phone is ringing Go to Phone Screen on Ringing and or when the user is dialing Go to Phone Screen on Dialing In general Avaya recommends that you set both to Yes except for users covering many bridged appearances who may prefer to set the Go to Phone Screen on Ringing option to No Users can change these settings for themselves using the Call Settings submenu 6 Group similar types of Aux buttons together on one page Aux buttons 1 8 or Aux buttons 9 16 if possible e If the user has bridged call appearances on Aux buttons assign the bridged lines to Aux buttons 1 8 or to Aux buttons 9 16 e If the user has AD buttons put them on the same page if possible e Keep related features on the same page of Aux buttons For example keep Directory Next and Make call together on the same row of Aux button labels and do not split between Aux buttons 8 and 9 which represent two different pages 7 Administer features that are not directly usable by the user such as enhanced conference display on the Station form on buttons 20 to 24 8 Call appearances display 5 digits with a reserved area for a call state icon Administering button module s on the 9608 9611G 9630 9630G 9640 9640G 9641G 9650 9650C and 9670G Use the applicable Station form to enable the SBM24 or BM12 Button Expansion Module s and administer Call Appearances as primary appearances bridged appearances or busy indicators
247. ther numbered options by DHCP can also be set in the Avaya DHCPV6 vendor specific option Result Since the vendor specific option is processed after the DHCP fields and standard options any values set via the VSI will supersede any values set via DHCP fields or standard options as well as any other previously set values HTTP Generic Setup About this task You can store the same application software script file and settings file on an HTTP server as you can on a TFTP server TFTP is not supported for 9600 Series IP deskphones With proper administration the telephone seeks out and uses that material Some functionality might be lost by a reset if the HTTP server is unavailable For more information see Administering the DHCP and File Servers on page 57 A Caution The files defined by HTTP server configuration must be accessible from all IP deskphones invoking those files Ensure that the file names match the names in the upgrade script including case since UNIX systems are case sensitive Note Use any HTTP application you want Commonly used HTTP applications include Apache and Microsoft IIS Important You must use the Avaya Web configuration server to obtain HTTPS so information is authenticated The Avaya Web configuration server does not support backup restore If you intend to use HTTP for backup restore purposes you must use an HTTP server that is independent of the Avaya Web configuration server To
248. these telephones as 9630s or 9640s you do not need to change anything those aliased settings will also work You can add up to three SBM24 Button Modules on each deskphone that supports an SBM24 9608 9611G 9630 9630G 9640 9640G 9641G 9650 9650C and 9670 IP deskphones As of software Release 6 0 you can add up to three BM12 Button Modules to the 9608 9611G and or 9641G Note Although the 9620 9620L 9620C can be aliased as a 4620SW IP telephone some features are not available For example the 9620 phones only support a total of 12 call appearances and administered feature buttons The 4620 can be administered for a total of 24 call appearances and feature buttons Note Call appearances are not configurable for native support of the 9610 in CM 4 0 Care should be taken when aliasing the 9610 as a 4610 since the call appearances are configurable but must adhere to the unique 9610 administrative guidelines found in Administering 9610 IP Telephone features and CAs on page 50 and Special Administration for the 9610 IP Telephone on page 147 Note Softphone is currently not supported using native support of the 96xx phones For specific administration instructions about aliasing 9600 Series IP telephones see Administering stations on page 49 When a 9610 IP telephone is aliased as a 4610SW IP telephone its four administrable call appearances features should be one primary call appearance e the D
249. tion When the agent creates modifies or deletes a greeting the following files may be affected e agentID_CCdata txt This file contains data about each greeting Specifically for each greeting it contains GREETINGLBLx is set to the Label specified by the agent for the x th greeting GREETINGFILEx is set to agentID_x wav with agentID and x as applicable GREETINGDURx is set to the Duration of the recorded greeting GREETINGTYPEx is set to the numerical value of the selected type and match criterion This is a numerical code used by telephone software to track the Type and Match Criterion for the greeting 132 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 Comments infodev avaya com Administering deskphones for call center operation GREETINGDATAx is set to the string that invokes this greeting which may be non numeric if applicable for the greeting Type GREETINGCHKSUM x is set to the checksum of the associated wav file e agentID_x wav where x is the x th greeting for the specific agent Administering the Vu display button Sometimes even though the relevant procedures are carried out it might be that the telephone cannot derive the agent s Agent ID This typically happens when the agent must also provide a password when logging into the call center and the telephone is unable to distinguish the ID from the password In this environment the A
250. tion Manager CM Release 4 0 or later Although the 9608 9611 9621 and 9641 are not natively supported ion CM 4 0 those phones are natively supported as of CM 6 2 as indicated in Aliasing IP Deskphones for switch compatibility on page 39 When native support applies pressing the Messages button causes the telephone to first determine if the call server has a dedicated number for retrieving voice mail and when found to proceed with voice mail retrieval Administering voice mail for deskphones aliased as 4600 Series IP Telephones When native support does not apply 9600 Series IP deskphones are aliased as 4600 Series IP telephones and run under CM Release 3 1 or later In this case use the settings file to configure the Messages button by setting the system parameter MSGNUM to any dialable string MSGNUM examples are e a standard telephone number the telephone should dial to access your voice mail system such as AUDIX or Octel e a Feature Access Code FAC that allows users to transfer an active call directly to voice mail FACs are supported only for QSIG integrated voice mail systems like AUDIX or Octel QSIG is an enhanced signaling system that allows the voice mail system and Avaya Communication Manager Automated Call Processing ACP to exchange information When the user presses the Messages button on the telephone that number or FAC is automatically dialed giving the user one touch access to voice mail The settings fi
251. tion Process cccceeeeeeeeseees 21 Telephone to Network initialization 0 0 0 0 22 Time to Service TTS ccccecececeeseceeeeeeceeeeeeeneeeeeeees 38 Timer Operation cscri K 160 TUES E E A TA E OAE E 31 TLVs Received Impact on System Parameter Values 108 Touchscreen Deskphones Special Considerations for 55 Troubleshooting a 9610 IP Telephone 008 473 U UDP Port Selection cccccccceccccssceeeeeseeeeeeeeeeeeeeneeees 42 UDP TCP Port Utilization 0 ceecccceseeeseeeeeeeenaes 31 Unnamed Registration cccceccecceeeeeeeeeeseeeeeeteeeeeees 22 Upgrade Script and Application File Choosing the Right suite saiaaieese a a aa a E f2 Upgrade Script File ccccccesseeeeeeeeeeeeeeeeeeeeeeeeeeees 73 USB Devices Contacts File Format for 008 163 USB Devices requirements fOr cccccceeeeeeeeeeees 163 USB PIGS iiiscccevasatdesedeiavatassadeaceetediasaadieccenntdessieed 165 User stopwatch timer administering 2 008 162 V VLAN Considerations cccccccssceseeeeeeeeceeeeeaeaeeeeees 100 VLAN Default Value c ccceceececcceeseeeesaeeeeeeseeseeees 100 VLAN DeteGtlon ce ieiiisestoisadergeshavealanieiiestoendicerens 404 VLAN Separation Rules cccccecseseseeeeesseereeeees 102 VLAN TaQQing eeeeeeeeeeeeeeeeneeeeeeeeeeeeeeseeeaeeeeeeeeaaaes 100 Voice Initiated Dialing Administering c008 114 Ww What s Chan
252. tions are met CALLCTRSTAT 1 amp Release button administered amp non null Agent ID then the Speaker button acts as a Release button AGTTIMESTAT 1 For Avaya Call Center use only Suppresses the date time permission flag and display on the Title line 1 ASCII numeric digit Valid values are 1 Do not display date and time on the top display line 0 Display the date and time on the top display line AGTTRANSLTO to For Avaya Call Center use only A text string used along with other user set text strings and translation parameters AGTTRANSLCLBK AGTTRANSLPRI AGTTRANSLPK and AGTTRANSLICOWM to parse a call associated display message when a call appearance is in the Alerting call state The result displays on the Agent Information line and provides information about the incoming call 1 to 6 UTF 8 characters AGTTRANSCLBK callback For Avaya Call Center use only A text string used along with other user set text strings and translation parameters AGTTRANSLTO AGTTRANSLPRI AGTTRANSLPK and AGTTRANSLICOMW to parse a call associated display message when a call appearance is in the Alerting call state The result displays on the Agent Information line and provides information about the incoming call 1 to 6 UTF 8 characters 80 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 Comments infodev avaya com 9600 Series H 323 Customizable System Parameters
253. tions and Options Administering the Avaya Menu with WML applications on page 153 How the Home screen displays WML applications on page 154 Administering Phone Settings and Options and Settings OPSTAT and OPSTAT2 The Options amp Settings application is listed if and only if the OPSTAT value is not Oxy where x and ycan be any value of 0 or 1 if OPSTAT is in 3 bit form or if and only if the value of OPSTAT is 1 if OPSTAT is in the one digit form The Network Information application is listed if and only if the OPSTAT value is not xOy where x and y can be any value of 0 or 1 if OPSTAT is in 3 bit form or in any case if OPSTAT is in the one digit form The Logout function is listed if and only if the OPSTAT value is not xy0 where x and y can be any value of 0 or 1 if OPSTAT is in 3 bit form or if and only if the OPSTAT value is 1 if OPSTAT is in the one digit form Note If you administer a Log Out button for a softkey on the Phone Screen as indicated in Administering features on softkeys OPSTAT will not prevent that softkey from being labeled and enabling the user to log out In general if OPSTAT is set to forbid access to Options amp Settings changes to the user s backup file settings are ignored This prevents someone from using the backup file as a back door for making changes to the settings However some customers centralize the customized relabeling of administered features and want to be able to
254. tiple devices connected through a single switch port This is known as multi supplicant or MAC based operation These switches typically send unicast 802 1X packets to authenticating devices These switches support the following two scenarios e Standalone telephone Telephone Only Authenticates When the IP telephone is configured for Supplicant Mode DOT1XSTAT 2 the telephone can support Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 107 Administering Telephone Options authentication from the switch When DOT1X is 0 or 1 the telephone is unable to authenticate with the switch e Telephone and PC Dual Authentication Both the IP telephone and the connected PC can support 802 1X authentication from the switch The IP telephone may be configured for Pass Through Mode or Pass Through Mode with Logoff DOT1 X 0 or 1 and DOT1XSTAT 1 or 2 The attached PC must be running 802 1X supplicant software About Link Layer Discovery Protocol LLDP Release 1 2 and later 9600 Series IP deskphones support IEEE 802 1AB Note As of software Release 6 0 LLDP is supported only for IPv4 mode Link Layer Discovery Protocol LLDP is an open standards layer 2 protocol IP telephones use to advertise their identity and capabilities and to receive administration from an LLDP server LAN equipment can use LLDP to manage power administer VLANs and provide some administration The transmissi
255. tkeys on page 120 for more information Note that the sign in method you administer applies regardless of how you set the AGTGREETINGSTAT parameter The 9608 9611G and 9621G 9641G H 323 Call Center User Guide Document Number 16 603613 describes Agent sign in using a FAC but cautions users that their supervisor may instruct them to use an alternate sign in procedure Call Center backup files The BRURI parameter is used to backup and retrieve generic user data as explained in the next section but can also be used to back and retrieve specific call center data If all the following conditions are true then whenever an agent logs in to the call center the telephone will automatically attempt to retrieve a file labeled agentID_CCdata txt with agentID being the agent s Agent ID Note that this file is based not on the user extension like the generic backup file but on the Agent ID e BRURI is non null e CALLCTRSTAT has value 1 AGTGREETINGSTAT has value 1 The first time the agent logs in this retrieval attempt will fail because the agent has not recorded any greetings yet The agent will see an error screen saying No Greetings file found Press Create to create a greeting now or press Back to create a greeting later Once the agent creates modifies or deletes a greeting the data will be automatically updated in the location specified by BRURI subject to standard backup restore specifications as indicated in the next sec
256. topwatch on during a call The deskphones rather than the call server provide all processes controlling user timer operation When set to 1 this parameter cannot be turned on or off by the call server When the TIMERSTAT parameter is set to 1 a Timer On shown as TimerOn for button based deskphone models softkey displays with its position determined by the call state the screen being displayed and the presence of other softkeys relative to the current screen activity For example e When the deskphone is in an active call state the 4th softkey is labeled Timer On and the Drop softkey is not presented e When the deskphone is In an idle call state if the Emerg softkey is not administered the 3rd softkey is labeled Timer On However if the Send All softkey is not administered the 2nd softkey is labeled Timer On e Otherwise the 4th softkey is labeled More and pressing More displays Timer On blank LightOff More on the next set of softkeys Pressing More again displays the original set of softkeys When the User Timer is presented it is displayed right justified on the Title Line overwriting any other displayed content Once displayed it remains displayed even if the user changes screens If the Title Line changes text the User Timer remains displayed over the text as applicable Once displayed and activated the timer is removed when e The user presses the TimerOff softkey e The telephone has displayed 59 59 for 5 secon
257. trator Guide Comments infodev avaya com February 2012 Administering features on softkeys Feature Name Default Label Feature Number asvn halt asvn halt 214 atd qcalls AQC 89 atd qtime AQT 88 audix rec Audix Record 301 aut msg wt Message name or ext 70 auto cbk Auto Callback 33 auto icom Auto name or ext 69 auto in Auto In 92 auto wkup Auto Wakeup 27 autodial Autodial 227 aux work Auxiliary Work 52 btn ring Button Ring 258 btn view Button View 151 busy ind Busy 39 call disp Make Call 16 call fwd Call Forwarding 74 call park Call Park 45 call pkup Call Pickup 34 callr info Caller Info 141 call timer Ctime 243 cancel Cancel 51 cas backup CAS Backup 76 cdr1 alrm CDR 1 Failure 106 cdr2 alrm CDR 2 Failure 117 cfwd bsyda Call Forwarding bsyda ext 84 cfwd enh Call Forwarding Enhanced 304 check in Check In 29 check out Check Out 28 class rstr COR 59 clk overid Clocked Override 112 conf dsp Conference Display 325 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 123 Administering Telephone Options Feature Name Default Label Feature Number con stat Console Status 185 consult Consult 42 cov cback Coverage Callback 17 cov msg rt Cover Msg Retrieve 12 cpn
258. trings Administering voice initiated dialing 114 As of software Release 2 0 all 9600 Series IP deskphones with a speakerphone microphone all except the 9610 are capable of voice initiated dialing Note Telephones introduced in software Release 6 0 9608 9611G 9621G and 9641G do not support the voice dialing feature The telephone software distribution packages include a voice language file for each of the supported languages Administer the system parameter VOXFILES to identify the voice language file s you want available to your end users All downloadable VOX language files contain data files that allow the telephone to perform the following tasks for the associated language e Accept a user s verbal input of keywords and Names e Search the local Contacts list of Names e Return zero one or more prospective matching Contacts entries Each voice language file has a file name beginning with three characters that indicate the language supported and ending with tar The available languages and corresponding three character filename designations are as follows Language Initial Characters of the Filename Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 Comments infodev avaya com About the gigabit Ethernet GigE adapter Brazilian Portuguese PTB European Spanish SPE Dutch DUN German GED Italian ITI Parisian French FRF
259. ts and until the Restore OK or Restore failed message displays the user cannot perform any action to display another screen for example the Avaya Menu button is temporarily locked out and any press of it is ignored Once the Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 141 Administering Telephone Options appropriate result message is displayed the corresponding 9610 user interface is presented General 9610 restore processing Characters are assumed to be coded in UTF 16 LE little endian with Byte Order Mark BOM for LE OxFFFE with each item on a separate line terminated by lt CR gt lt LF gt 000D 000A in UTF 16 characters Important If the file is not in this format the telephone displays the message Restore failed The generic format for data values is name value The format for retrieving a Main Menu entry is MMLBLxx entry label MMTYPExx entry type MMDATAxx entry data For more information see Administering a 9610 Main Menu MM on page 170 The format for retrieving a Contacts entry is CONLABELxXxx entry label CONDATAxxx entry data For more information see Administering the 9610 Contacts Application on page 171 The other parameters that have meaning in a 9610 backup file are IDLEAPP as described in Administering the 9610 idle application screensaver and WML links on page 172 LISTAPP when LISTAPP is nu
260. ttons 4 through 24 like all the 96xx phones appear on the Phone screen in a scrollable list Any feature assigned to CM buttons 4 through 24 like the other 96xx phones appears on the features list reached by pressing the left or right arrow key while viewing the call appearances screen on the phone Call appearances bridged call appearances or features can be displayed on the 16 Aux button labels The telephone displays eight labels at a time on the bottom two rows of the screen Users can toggle between the two sets of 8 labels using the Aux shift button to the right of the Aux labels Procedure 1 The Aux button label area can fit 6 7 characters depending on the width of the characters used Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 53 Communication Manager Administration 2 Cluster any call appearances together bridged call appearances together or similar features together For example keep Directory Next and Make Call adjacent on the same Aux button row Do not split like labels between the two sets of Aux buttons 3 Administer features that are not directly usable by the user such as enhanced conference display on the Station Form on buttons 20 to 24 4 Call appearances display 5 digits with a reserved area for a call state icon 5 Under the Amenu the first two Call Settings items allow the users to set the phone to go to the Phone screen when
261. twork problems NDREDV6 IPv6 only Controls whether IPv6 Neighbor Discovery Redirect messages will be processed PHY1STAT Controls the Ethernet line interface speed The default is 1 auto negotiate PHY2STAT Controls the secondary Ethernet interface speed The default is 1 auto negotiate PROCPSWD Security string used to access local procedures The default is 27238 CRAFT PROCSTAT Controls whether local Craft procedures are allowed The default is 0 access to all administrative options is allowed REREGISTER The number of minutes the telephone waits before and between re registration attempts REUSETIME The n umber of seconds to wait for successful completion of DHCP before reusing previous parameters on the default port VLAN The default is 60 SIG The signaling protocol download flag that indicates which protocol applies H 323 1 SIP 2 or Default 0 For software releases prior to 6 0 SIG can only be set manually on the telephone not via DHCP or in the 46xxsettings txt file and Default means the default protocol supported at that location a custom upgrade file is required to support both protocols For software releases 6 0 and later separate upgrade files with different names are used for H 323 and SIP and Default means to download the upgrade file for the same protocol that is supported by the software that the telephone is currently using SNMPA
262. ual DHCPv6 n a dual stack manual manual In general if dual stack operation is enabled whether IPv4 or IPv6 is to be used to contact a server is determined by the value of the parameter that contains the server address es However if the value is a DNS name and if DNS returns both an IPv4 and an IPv6 address the one that will be used is controlled by the parameter IPPREF Related topics Features not supporting IPv6 on page 69 Features not supporting IPv6 The following features do not support IPv6 in H 323 software Release 6 0 or later VPN IPsec IKEv1 e LLDP e RSVP for IPv4 audio connections only HTTP server Push request e RTCP monitoring e Remote traceroute Remote Ping e CNA Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 69 Server Administration 70 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 Comments infodev avaya com Chapter 6 Telephone Software and Application Files About the general download process The 9600 Series IP deskphones download upgrade files settings files language files certificate files and software files from a file server All of the file types can be downloaded either via HTTP or HTTPS except the software files which can only be downloaded via HTTP Avaya recommends HTTPS for downloading the non software file types because it ensures the integrity of the
263. ue or until the telephone verifies that the network can support tagged frames Setting VLANTEST to 0 has the special meaning of telling the phone to use a non zero VLAN indefinitely to attempt DHCP In other words the telephone does not return to the default VLAN Automatically detecting a VLAN The deskphones support automatic detection of the condition where the L2QVLAN setting is incorrect When the value of L2QVLAN is not 0 and VLAN tagging is enabled L2Q 0 or 1 initially the 9600 Series IP Telephone transmits DHCP messages with IEEE 802 1Q tagging and the VLAN ID is set to L2EQVLAN The telephones will continue to do this for VLANTEST seconds e If L2Q 1 and the VLANTEST timer expires because a DHCPOFFER has not been received the telephone sets LAQVLAN 0 and transmits DHCP messages with the default VLAN 0 e If L2Q 0 and the VLANTEST timer expires because a DHCPOFFER has not been received the telephone sets L2EQVLAN 0 and transmits DHCP messages without tagging e If VLANTEST is 0 the timer will never expire Note Regardless of the setting of L2Q VLANTEST or L2QVLAN you must have DHCP administered so that the telephone will get a response to a DHCPDISCOVER when it makes that request on the default 0 VLAN After VLANTEST expires if an Avaya IP telephone running R1 2 receives a non zero L2QVLAN value the telephone will release the IP Address and send DHCPDISCOVER on that VLAN Any other release will re
264. unction with any other antenna or transmitter Warning The handset receiver contains magnetic devices that can attract small metallic objects Care should be taken to avoid personal injury Power over Ethernet PoE warning This equipment must be connected to PoE networks without routing to the outside plant Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide RABREASRES SKUSE REN SRE BHERE Stok RHARBAR CASAS HSH Oa BRERA Teas BARE MAW RMSE RR ZI ER HAE St OR KUSH SE CAR SRERMRERTESHEE SERATBRRE HUGH LHESRTESA CRA HRS REE BREGREFEZRRE KUEN ASRATRALBERLE ASR BRASREAtSR RZ TE VCCI Class B statement This is a Class B product based on the standard of the VCCI Council If this is used near a radio or television receiver in a domestic environment it may cause radio interference Install and use the equipment according to the instruction manual February 2012 3 4 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 Comments infodev avaya com Contents Ohapiler 1 About Te ctr ee 9 APODI O E aa a cae aceon pm a em 9 Change FBI nra Ea rA N A A AA ANAE 10 TROTS NON n ae POOT Oe a 11 Changes fram Release 6 0 to Release B Taninsninraoihiiinain NN detente 12 Chapter 2 Administration Overview and Requirements ecccesseeseeeeeeeeeessenneeeees 15 About SBOO Series IP deskin S an aaea eee RE 15 Admita PCIE IBIS ioina aaia a aaa
265. unication Manager server IP Addresses Format is dotted decimal or DNS name format separated by commas without intervening spaces 0 255 ASCII characters including commas Null is a valid value MSGNUM Null Voice mail system telephone extension number Specifies the number to be dialed automatically when the telephone user presses the Message button MSGNUNM is only used when the phone is aliased using non native support Messaging must be configured for native support Value 0 30 ASCII dialable characters 0 9 and and no spaces Null is a valid value MYCERTCAID CAldentifier Certificate Authority Identifier to be used in a certificate request 0 to 255 ASCII characters MYCERTCN SERIALN O Common Name of the Subject of a certificate request 0 to 255 ASCII characters that contain the string SERIALNO or MACADDR MYCERTDN Null Additional information for the Subject of a certificate request 0 to 255 ASCII characters MYCERTKEYLEN 1024 Bit length of the private key to be generated for a certificate request 4 ASCII numeric digits 1024 through 2048 MYCERTRENEW 90 Percentage of a certificate s Validity interval after which renewal procedures will be initiated 1 or 2 ASCII numeric digits 1 through 99 MYCERTURL Null URL to be used to contact an SCEP server 0 to 255 ASCII characters zero or
266. upport DNS addresses dotted decimal addresses and as of Release 6 0 colon hex addresses The telephone attempts to resolve a non ASCll encoded dotted decimal IP Address by checking the contents of DHCP Option 6 See DHCP Generic Setup on page 61 for information At least one address in Option 6 must be a valid non zero dotted decimal address otherwise DNS fails The text string for the DOMAIN system parameter Option 15 is appended to the address es in Option 6 before the telephone attempts DNS address resolution If Option 6 contains a list of DNS addresses those addresses are queried in the order given if no response is received from previous addresses on the list As an alternative to administering DNS by DHCP you can specify the DNS server and or Domain name in the HTTP script file But first SET the DNSSRVR and DOMAIN values so you can use those names later in the script Note Administer Options 6 and 15 appropriately with DNS servers and Domain names respectively About IEEE 802 1X 9600 Series IP deskphones support the IEEE 802 1X standard for Supplicant operation and support pass through of 802 1X messages to an attached PC one exception is the 9610 which does not have a secondary Ethernet interface The system parameter DOT 1X determines how the telephones handle pass through of 802 1X multicast packets and proxy logoff as follows e When DOT1X 0 the telephone forwards 802 1X multicast packets from the Authenticat
267. ure that the appropriate circuit pack s are administered on your server see Communication Manager Administration on page 39 For more information about hardware requirements in general see the appropriate Avaya one X Deskphone H 323 Installation and Maintenance Guide Document Number 16 300694 for all but Release 6 0 For Release 6 0 covering the 9608 9611G 9621G and 9641G deskphones use Document Number 16 603603 Server requirements Three server types can be configured for the 9600 Series IP deskphones DHCP server Avaya recommends that a DHCP server be installed and that static addressing be avoided Install the DHCP server as described in Administering the DHCP and File Servers on page 57 HTTP or HTTPS server Administer the HTTP or HTTPS file server as described in HTTP Generic Setup on page 65 e Web and Push servers optional If users have access to corporate WML Web sites administer the telephones as described in Server Administration on page 57 For push functionality a Trusted Push Server is needed The Trusted Push Server can be the same server as your WML server Avaya recommends that you restrict access to directories on the WML server that contain push content Note Push is supported only in IPv4 mode Your Web and push server configuration must be compatible with the requirements covered in the 9600 Series IP Telephone Application Programmer Interface API Guide While the servers
268. ures on page 49 Administering features The following are administrable Station Features that Avaya recommends for maximum user experience Name Description Enhanced Conference Features Administer Conf dsp conference display on the station form as a feature button Doing so turns on enhanced conference features and gives users advanced conference features Far End Mute Administer fe mute far end mute When this is enabled the phone shows a Silence Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 49 Communication Manager Administration Name Description softkey on the Conference details screen This feature works only for trunk calls Send All Calls SAC On the Station form administer SAC send calls as a feature button On the Station form to the right of where send all calls is administered leave the extension box empty This feature requires a coverage path to be administered on the station form Coverage Path For normal operation you must set up a coverage path for each telephone Administer the Station form to point to the appropriate system coverage path for example coverage path 1 Auto select any idle appearance Set Auto select any idle appearance to N no to optimize answering calls Restrict Last Call Appearance Set Restrict Last Call Appearance to Y yes Conference Transfer on Primar
269. value for that parameter is used Important In all cases the values you administer are the values applicable to the location of the call server This means the site of the one Enterprise call server that handles multi national locations For example if a telephone is located in London England but its call server is inthe United States the PHNCC value needs to be set to 1 for the United Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 117 Administering Telephone Options States If the call server is in London PHNCC would be set to 44 even if the telephones it serves are in the United States Note In all cases the digits the telephones insert and dial are subject to standard Avaya server features and administration This includes Class of Service COS Class of Restriction COR Automatic Route Selection ARS and so on As indicated in 9600 Series H 323 Customizeable System Parameters on page 78 you can administer the system parameter ENHDIALSTAT to turn off the Enhanced Local Dialing feature Example A corporate voice network has a 4 digit dialing plan The corporate WML Web site lists a 4 digit telephone number as a link on the Human Resources page A 9620 user selects that link The 9620 deduces the telephone number is part of the corporate network because the length of the telephone number is the same as the corporate dialing plan The telephone dials the numbe
270. value shown in AMBLxx below 21 Tickets 22 Valet Service 23 Video TV 24 Slideshow 25 Room Service Sample Avaya Menu Administration File Template HH EH HH FE AE TEE EE EE EH EH FE E EEE EEE EEE EE EE EERE RRR EEE EEE HEHE AVAYA MENU CONFIGURATION FILE TEMPLATE FE aE aT AE ae AE AE aE aE aE aE aE HE AE AE aE aE AE FE AE AE a HE aa aH EEE aE EEE EE EHE This file is to be used as a template for configuring the Avaya Main Menu See the Avaya one X Deskphone H 323 Administrator Guide for details Both are available on support avaya com Since the AMICON parameter applies only to touchscreen telephones it is not shown in the sample below FE aE aE AE aE AE aE aE HE aE aE EE HEE AE aE aE HEE AE a HE aa aa aE HEE aE EE EEE tt AMLBLxx Label up to 16 unicode characters Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 157 Administering Applications and Options AMTYPExx Type 1 WML Application 2 local Phone Settings 3 local LogOff Application 4 local About Avaya Screen 5 Guest Login 6 My Pictures AMDATAxx URI of up to 255 ASCII characters e g http yy yy yy yy wml The tags AMLBLxx and AMDATAxx are only used if AMTYPExx 1 Multiple definitions of local applications Type 2 4 will be suppressed The last tag is valid xx des
271. vaya Menu with WML Applications Installed as the first three Menu options Given that at least one WML application is administered the administrator can choose to specify the order in which not only the WML applications are presented but also the order in which the built in applications are presented Any built in applications that are not specifically administered in the WML Administration file are automatically appended to the end of the administered list in the following order e Phone Settings e Log Out e About Avaya one X Selecting highlighting an application and pressing Select or OK launches the application When the Phone Settings application is listed the Choice Indicator is also displayed on the Title Line Pressing the Left or Right Navigation buttons displays the Phone Settings Screen Selecting Phone Settings brings up the Phone Settings menu shown below Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 151 Administering Applications and Options 10 00am 6 16 Avaya Menu Phone Settings lt Call Settings Application Settings Screen amp Sound Options Advanced Options Network Information Select Back Figure 2 Second Level Avaya Menu Phone Settings Screen Main Avaya Menu with Browser Only Administered Setting the system parameter WMLHOME in the settings file provides a way to link to the Browser Home page by specifying a URL Administering WMLHOME produce
272. will not display to the telephone user CALCSTAT 1 Applies only to deskphones running software Release 6 0 and later Specifies whether the Calculator application should be displayed enabled Valid values are 1 Yes enable the Calculator application O No disable the Calculator application CALLCTRSTAT 0 Applicable only to Call Centers Call Center functionality flag 1 ASCII numeric digit Valid values are 0 Call Center functionality does not apply do not provide access to call center options functions 1 Call Center functionality applies allow agent access to call center functions like greetings and data backup CLDELCALLBK 0 Call Log Delete Callback Flag Deletes calls from the Missed Call Log when the user returns the call from the Call Log Values are 1 No 0 Yes 84 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide February 2012 Comments infodev avaya com 9600 Series H 323 Customizable System Parameters Parameter Name Default Value Description and Value Range CLDISPCONTENT Applies only to deskphones running software Release 6 0 and later Call Log Display Content control indicates whether call History list includes the caller s number or not Valid values are 1 Display caller name but not number 0 Display both caller name and number CNAPORT 50002 Avaya Converged Network Analyzer CNA server registration transport
273. work Audio Quality Display on page 30 for information on accessing this screen When the Qtest softkey is pressed UDP packets are sent to the echo port at the IP Address specified by QTESTRESPONDER and statistics are computed and displayed based on the returned packets A UDP port is opened for Qtest only while it is active see TCP UDP Port Utilization on page 31 for the UDP port numbers applicable to Qtest IP address lists and station number portability The 9600 Series IP deskphones provide the capability to specify IP address lists On startup or a reboot the telephone attempts to establish communication with these various network elements in turn The telephone starts with the first address on the respective list If the communication is denied or times out the telephone proceeds to the next address on the appropriate list and tries that one The telephone does not report failure unless all the addresses on a given list fail improving the reliability of IP telephony This capability also has the advantage of making station number portability easier Assume a situation where the company has multiple locations in London and New York all sharing a corporate IP network Users want to take their telephones from their offices in London and bring them to New York When users start up their telephones in the new location the local DHCP server usually routes them to the local call server With proper administration of the local DHCP server the t
274. xt file Standard practice is to list the CLANs on the main call server followed by any Enterprise Survivable Server ESS address es followed by any Local Spare Processor LSP You can depart from this practice for example you can list CLANSs for multiple main call servers In general the deskphone will start from the beginning of MCIPADD and attempt to register with each IP address in turn one at a time until it gets a positive response MCIPADD is generally administered to allow users to register to local call servers However sometimes a user from another location wants to register with their home call server using their home extension this is known as the Visiting User VU scenario As of H 323 software Release 6 1 the 9600 Series support this scenario using the VUMCIPADD parameter When this parameter contains one or more IP Addresses the user sees a slight change to the Login screen in that the user is asked to specify a Login Mode of either Default or Visiting User If the user selects Default the deskphone uses the MCIPADD parameter value whereas if the user selects Visiting User the deskphone attempts to register with each IP address in VUMCIPADD simultaneously until it gets a positive response For example if the company has locations in cities A B C and D VUMCIPADD could be administered then with one IP address from each of the main call servers in the four cities A user from city Ais in the city
275. y Set Conference Transfer on Primary Appearance Appearance to Y yes to ensure that conference transfer of a bridged appearance works properly Note If you are administering the agent sign in method for a call center see Administering agent sign ins for call centers on page 131 for guidance Administering feature buttons and call appearances CAs Administering 9610 IP Telephone features and CAs About this task The 9610 must be administered on releases earlier than CM3 1 as a 4610 On Release CM4 0 and later administer the 9610 as a 9610 The 9610 has only one line appearance As a consequence you must follow these CM administration steps 50 Avaya one X Deskphone H 323 9608 9611G 9621G and 9641G Administrator Guide Comments infodev avaya com February 2012 Administering feature buttons and call appearances CAs Procedure 1 Administer the first call appearance feature button on the CM Station form as a call appearance 2 Administer Directory Next and Call disp the latter being shown as Make Call on the telephone as the next three feature buttons This is hard coded on CM 4 0 and later 3 Anything administered beyond the first six call appearances will be ignored On CM4 0 and later the call aopearance feature button assignments are hard coded O Important Set Restrict last appearance to n no on the Station form so that incoming c
276. ya Toll Fraud Intervention If you suspect that you are being victimized by Toll Fraud and you need technical assistance or support call Technical Service Center Toll Fraud Intervention Hotline at 1 800 643 2353 for the United States and Canada For additional support telephone numbers see the Avaya Support Web site http support avaya com Suspected security February 2012 Comments infodev avaya com vulnerabilities with Avaya products should be reported to Avaya by sending mail to securityalerts avaya com Trademarks All non Avaya trademarks are the property of their respective owners and Linux is a registered trademark of Linus Torvalds Downloading Documentation For the most current versions of Documentation see the Avaya Support Web site http support avaya com Contact Avaya Support Avaya provides a telephone number for you to use to report problems or to ask questions about your Product The support telephone number is 1 800 242 2121 in the United States For additional support telephone numbers see the Avaya Web site http support avaya com Federal Communications Commission FCC Interference Statement This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and
277. ya com 9600 Series H 323 Customizable System Parameters Parameter Name Default Description and Value Range Value PHY2VLAN 0 VLAN identifier used by frames received on or forwarded to the secondary Ethernet interface Set this parameter only when VLAN separation is 1 enabled Value is 1 4 ASCII numeric digits from 0 to 4094 Null is not a valid value nor can the value contain spaces If this value is set by LLDP using the Port VLAN ID TLV value it will not change regardless of settings from other sources For more information see About parameter data precedence on page 18 PINGREPLYV6 1 Specifies whether ICMPv6 Echo Reply messages will be sent or not Valid values are 0 ICMPv6 Echo Reply messages will not be sent 1 ICMPv6 Echo Reply messages will be sent only in reply to received Echo Request messages with a Destination Address equal to one of the telephone s unicast IPv6 addresses 2 ICMPv6 Echo Reply messages will be sent in reply to received Echo Request messages with a Destination Address equal to one of the telephone s unicast multicast or anycast IPv6 addresses PROCPSWD 27238 Text string containing the local dialpad procedure password Null or 1 7 ASCII digits If set password must be entered immediately after accessing the Craft Access Code Entry screen either during initialization or when Mute or Contacts for the 9610 is pressed to access a craft procedure Intended to facilitate re

Avaya one-X Deskphone H.323 9608, 9611G

Contents

Download Pdf Manuals

Related Search

Related Contents