AWH-75N User Guide - Comfort Telecommunications Canada
Contents
1. ar IntelliStand On Off Switch to automate call control button 222777 Listening Volume Major Adjust v Telephone Cord Components Base Underside View Speak Volume Major Adjust Handset Jack AC Power Adapter Jack Accessory Jack Ring Detector Jack Telephone Base Jack EU24 ADJ Headset Listening Volume Mute Call Control Button Talk Indicator Light Voice Tube NOTE Please refer to the separate Safety Instructions booklet for important product safety information prior to installation or use of the product Setup 1 with AVAYA 2420 4610SW 4620 4620SW 4621SW 4622SW 4625SW 4630SW 5420 9610 and 5620 telephones EU24 ADJ RING T T Configuration dial set to 3 See pages 3 4 and 5 for callout of components 24xx and 54xx phones require 4 0 firmware or greater 46xx and 56xx phones require 1 8 firmware or greater Setup 2 with AVAYA 2410 4630 5410 6416 D M and 6424 D M telephones Configuration dial set to 1 Setup 3 Setup 4 with AVAYA 7403D 7405D 7407D 7406 with AVAYA 9600 series telephones 8403 8405 8410D 8411D 8434 8510ISDN and 7506ISDN telephones 4 Configuration dial set to 1 Configuration dial set to 3 Setup 5 with other AVAYA telephones Charging Caution It is important for correct and safe operation that the base cord is installed into the2. Press to increase Ascending descending minor adjust or to decrease tones 2 tones at limit Mute Long press key 3 mid tones Mute 3 seconds 3 low tones Unmute NOTE Tones repeat every 30 seconds when muted Answering Short press call Mid tone ending calls control button Low battery Replace headset in 1 tone every 10 warning charging cradle seconds Out of range Move closer to base 2 tones N A warning when on active call Incoming call Press call control 3 repetitive tones N A notification button to answer call Only works when using optional Handset Lifter 18 Base Indicator Lights Action Charging Fully Charged Power Talking Muted Indicator Lights poe Talking Muted Green Power Red Charging Amber Light Flashes amber Solid amber Solid red Solid green Flashes green 19 Troubleshooting Problem plugged everything in but the lights won t come on My headset does not work with the base unit Callers cannot hear me I can hear a dial tone in more than one configuration position cannot hear a dial tone in any configuration position cannot hear caller dial tone 20 Solution e Check that the AC charger jack is connected to the base unit e Check that the AC charger is securely connected to a working wall outlet e Check that the AC charger is the model supplied by Avaya e Check that the phone is connected to the base unit s ph
3. call control button on headset to activate handset lifter and lift handset from phone Dial tone should sound if the handset is raised high enough 2 If no dial tone adjust handset lifter height switch or reposition the lifter under the handset Use mounting tape to secure the handset lifter in position To make answer a call 1 Press the call control button to raise the handset lifter 2 Use the telephone keypad to dial the number To end a call press the call control button to lower the handset lifter The handset will return to the base If either you or the recipient have trouble hearing please check compatibility page 15 14 Checking Compatibility NOTE The compatibility setting of 1 is set at the factory to work with most phones However if you do not hear a dial tone if either you or the recipient is having trouble hearing or if you experience buzzing hissing please follow the directions below Adjust your telephone configuration dial on the base to position 3 for the following tele phones 2420 4610SW 4620 4620SW 4621SW 4622SW 4625SW 4630SW 5420 5610 9620 7403D 7405D 7407D 7406 8403 8405 8410D 8411D 8434 8510ISDN and 7506ISDN Adjust the configuration dial to position 1 for the following telephones 2410 4630 5410 6416D M 6424D M and 9600 series If you cannot hear a dial tone through your headset use a coin or small screwdriver to turn the telephone configuration d
4. AVAYA USER GUIDE AWH75S gt P f AVAYA 2006 Plantronics Inc All rights reserved Avaya and the Avaya Logo are trademarks of Avaya Inc and may be registered in certain jurisdictions IntelliStand SupraElite and the voice tube clear color trade dress are trademarks or registered trademarks of Plantronics Inc Patents U S 5 210 791 6 735 453 D469 756 D505 413 D512 984 Australia 147229 France 651 857 651 865 Germany 40108524 4 GB Regd Des No 2104923 and Patents Pending Printed in China 73870 01 05 06 Table of Contents Components Components 3 Setup 1 5 6 Intellistand 10 Charging 11 C gt Positioning 11 panne Adjusting Fit 12 ZO Multi shift Pairing 2 Making Answering Ending Calls 13 E Checking Compatibility 19 Base Volume 16 Headset Controls 18 Base Indicator Lights 19 Troubleshooting 20 Subscription 07 System Reset 22 Maintenance 22 Voice Tube Replacement 22 Battery Replacement 23 Accessing UCC Ah 25 Base Telephone Cord Technical Assistance 25 Regulatory Notices 29 C 7 Ring Detector ae eS is D M Filter Cord 8400 Hookswitch 9600 Hookswitch Control Cord 2 Control Cord Components Base Top View Front Indicator Lights ee ee ESA Talking Green A nieten Power Red goa Charging Amber Charging Cradle i a aeenee Telephone Configuration Dial Rear fe Speaking Volume eo Minor Adjust
5. d the AC charger from the power source before cleaning 3 Clean the equipment with a damp not wet cloth 4 Do not use solvents or other cleaning agents Battery Replacement The custom battery supplied should last 2 3 years When talk time decreases significantly you should replace the battery Call Plantronics at 800 544 4660 ext 5538 for information on sending back to factory to install new battery 23 24 Accessing the Avaya Unified Communication Center UCC from the AWH75 1 Connect the AWH75 to the Avaya telephone Follow the instructions in this user guide 2 Ask your switch administrator to configure your telephone for ringdown to the UCC in your telephone first call appearance Notes for switch administrators on configuring ringdown for your AVAYA telephones e Some phones allow for direct ringdown configuration i e 2500 e Other phones do not allow for direct ringdown configurations i e 64XX In order to configure the ringdown in these phones the administrator needs to e Create a phantom extension setup as a 2500 type No real port has to be assigned e Create a ringdown to the UCC for the phantom extension e Bridge the phantom extension to the telephone call appearance 1 configure it as an abrdg appr and setup the Auto Select Any Idle Appearance to Yes Technical Assistance The Avaya Headset Helpdesk is ready to assist you Dial 800 544 4779 or visit the Support sectio
6. ds indicatas your mule H on Proar Ge mits control dial once to turn mule H When an sptional Lifter i connected three rapa tibiwa bese prs maie a cell m coming inte the head eel Press the lalk butan on he heedee bo mewer the call Ba sure the handsat litter power cord ia finely pushed inte the handset Litter jack on the base rH Sted be tiled To diate We feared ced Lifter mitai the inbelitand svaboh e pose 21 22 Subscription The headset and base unit are supplied subscribed to each other However if you wish to use a replacement headset with the base unit then the units must be re subscribed To do so please follow the instructions on page 12 for Multi Shift Pairing System Reset To recover from some fault conditions refer to the Troubleshooting Section you may need to perform a system reset To perform the system reset follow this procedure 1 Simultaneously press the call control button and both the and volume buttons for 5 seconds When the talk indicator light on the headset blinks release all buttons 2 Press the call control button again The talk indicator light will again blink briefly to indicate the headset is back to normal operation mode 3 Disconnect the AC charger from the AC charging jack for 5 seconds 4 Reconnect The system reset operation is complete Maintenance 1 Replace voice tube every 6 9 months voice tube models only 2 Unplug the unit from the telephone an
7. hance eau Ooo leer Ths arr ihe distorisn deadppeare e ilhe dsr bon ist present Lover the Gstening volume F emh biton an the hee E thee distortion percents abet angihar Lister rey solur g na par pan cawiichi eating See peje lh i Bae i ine chee bo computar or phone See page 11 bar proper position ing i Cite needs to be rede Perfortn apebern fede ai desonbed on page ff Speaking volume e too high Lower the speaking ywlume by aed Les tia he pee i volara mirar ad pa baara com tha bese f ihe voume issil ioe high select another speaking voline ajar aljas cartbirey Ses page M s L charger is plugged inte a power sirip Plug Tha AC thargar imis Tha mal dire chy a Pking op another rada requency Call the Arpa Heada Helpdesk dor an RP filter Buiter i gairg bad Replace the battery with a tery battery pack Sia page 22 Hesiel lost subscription Try io resell the system See pag 22 We ihis does mot wark bry tha resubscription procedure gn page 27 Link te hmadeet i loot Try te reestablish a lind by pressing the headset talk hoiii Unplug the AC changer trom the bese for 7 seconds then pug back m Pasat the mholt spstom as described on page 22 Ora boapawory Isconi i cawad by a Low baltary har ning Pacharge Battery by returning H ba the bare charge cradle for one te irea heard uni harge light si rs lil or guis blinking Fa beepe anol ot rene wamng Mire closer t the base Three rapid brapa every 2 sacon
8. ial until you can Make sure that a number is aligned with the position indicator 1 Place a call to someone you know 2 While speaking turn the configuration dial through the four positions 3 Select the position that provides the best sound quality for both you and the recipient 15 Listening Volume Speaking Volume NOTE Be sure to set your telephone s volume at the mid range before adjusting the AWH75 volume Minor Adjust Major Adjust Minor Adjust Major Adjust Push on the and buttons to adjust Use listening volume major adjust listening volume in minor incremental control on the back of the base for adjustments large incremental adjustments Use the speaking volume minor adjust Use the speaking volume major adjust NOTE You must be in talk mode i e on a NOTE 1 is the loudest setting control on the back of the base for control on the bottom of the base for call to adjust 4 is the lowest setting minor incremental adjustments large incremental adjustments NOTE You must be in talk mode i e on a NOTE Ais the lowest setting call to adjust B is the most common setting D is the loudest setting Headset Mute To mute headset long press the volume down button 3 seconds Press again to unmute Talk indicator light on base will flash while muted You will hear 3 rapid beeps every 30 seconds to indicate that mute Is on 16 17 Headset Controls Feature Action Tone Listening volume
9. mers Visit www avayaheadsets com for more information NOTE Modifications not expressly approved by Avaya could void the user s authority to operate the equipment 25
10. n of our website at www avayaheadsets com Regulatory Notices FCC Requirements Part 15 This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation This equipment has been tested and found to comply with the limits for a Class B digital device pur suant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the radio or television off and on the user is encouraged to try to correct interference by one or more of the following measures 1 Reorient or relocate the receiving antenna 2 Increase the separation between the equipment and receiver 3 Connect the equipment into an outlet on another circuit 4 Consult the dealer or an experienced radio TV technician for help FCC Requirements Part 68 This equipment complies with Par
11. one cord jack and it is pushed in firmly Check that the phone handset is connected to the base s phone handset jack and it is pushed in firmly Headset may be out of range of the base Move closer to base unit until headset is within range Range varies with office environment Headset battery is dead Recharge the battery by placing the headset in the headset charging cradle See page 11 Listening volume too low Press the volume up button on the headset If the volume is still too low select another listening volume major adjust switch setting See page 16 Incorrect configuration dial setting for your phone Try other phone configuration dial settings on the base unit Ensure the selected number is in line with the position indicator See page 15 e You may have to resubscribe your headset with the base See page 22 Headset is muted Press the mute button on headset to unmute the microphone See page 16 Speak volume is too low Increase the speaking volume by adjusting the speaking volume minor adjust buttons on the base unit as described on page 17 If the volume is still too low select another speaking volume major adjust setting as described on page 17 Incorrect configuration dial setting for your phone Try other phone configuration dial settings on the base unit Ensure the selected number is in line with the position indicator See page 15 Phone will work in more than one configuration dial position Use the p
12. osition that sounds best to you and the person you call Check that the phone is connected to the base s phone cord jack See pages 6 10 Check that the phone handset is connected to the base s phone handset jack See pages 6 10 Check that all cords and jacks are connected correctly Check that the base has power red indicator light and the headset battery is fully charged Try other phone configuration dial settings on the base unit Ensure the selected number is in line with the position indicator See page 15 Ensure you are in headset mode Press the talk button to select correct mode The talk indicator light on the base is green Troubleshooting Problem Sowad in hard set is distarted ear ache ini handset can baar i rec backgrownd ionar milga or shialar People lialk io can hear a bugs in thi back ground Bariory talk time perl erecta tee b dpeificamtly deqraded even after a full recharge The coll is dropped Talk isdicater an ihi bee al aired base will noi be ilhun irai hear state hat doe pat allai me lo fom minab hiar bowed i the ade Hindawi ir at rh Ll bat does rest itt boa red pa My haed eel Lier cgerales avery litte rarai or replace my headset inthe Bii LRM Solutia E Fig Lec spaak ing vuma by changing The spea kirg wa lume ma or adusi gioh setling See page 17 e Pont microphone baaris pour chan e Lelening yume too high on phare Hour phones hae 2
13. proper jack of your telephone Follow these instructions carefully especially if your telephone has two jacks where the handset was attached Be sure to note or mark which jack was used for the handset 1 Slide the headset into the charging cradle The earpiece with the micro phone goes into the cradle NO Gently press down on the the head set to ensure that the headset is in the correct position The amber charge indicator light on the base will flash while charging and will change to solid amber when fully charged Lg O 24 A R e 20 minutes minimum charge Configuration Dial see page 15 O e 3 hours full charge to continue setup Be sure to connect this plug into the jack where the handset was connected Optional Lifter IntelliStand IntelliStand off ss Set the IntelliStand switch to IntelliStand off if you want to control the handset lifter with the call control button The minimum recommended separation distance is shown above on your headset IntelliStand IMPORTANT Incorrect positioning can cause noise and interference problems Set the IntelliStand switch to IntelliStand on if you want the handset to automatically pick up when you take the headset off the charging cradle 10 11 Adjusting Fit NOTE Depending on your preference you can replace the pre installed leatheret
14. ry discontinuance of service may be required But if advance notice isn t practical the telephone company will notify the customer as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary The telephone company may make changes in its facilities equipment operations or procedures that could affect the proper functioning of your equipment If they do you will be notified in advance in order for you to make necessary modifications to maintain uninterrupted service If trouble is experienced with this unit for repair or warranty information please contact customer service at 800 544 4779 If the equipment is causing harm to the network the telephone company may request that you disconnect the equipment until the problem is resolved DO NOT DISASSEMBLE THIS EQUIPMENT it does not contain any user serviceable components We recommend the installation of an AC surge arrester in the AC outlet to which this equipment Is connected Telephone companies report that electrical surges typically lighting transients are very destructive to customer terminal equipment connected to AC power sources Exposure to RF Radiation The internal wireless radio operates within the guidelines found in radio frequency safety standards and recommendations which reflect the consensus of the scientific community Independent studies have shown that the internal wireless radio is safe for use by consu
15. t 68 of the FCC rules and the requirements adopted by ACTA On the exterior of this equipment is a label that contains a product identifier in the format US AAAEQ TXXXX If requested this information must be provided to your telephone company A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by ACTA A compliant tele phone cord and modular plug is provided with this product It is designed to be connected to a com patible jack that is also compliant See installation instructions for details The REN is useful to determine the quantity of devices you may connect to your telephone line Excessive RENs ona telephone line may result in the devices not ringing in response to an incoming call In most but not all areas the sum of the RENs should not exceed five 5 0 To be certain of the number of devices you may connect to your line as determined by the REN contact your local tele phone company For product approved after July 23 2001 the REN for this product is part of the product identifier that has the format US AAAEQ TXXXxX The digits represented by are the REN without the decimal point For example 03 represents a REN of 0 3 For earlier producers the REN is separately shown on the label If this telephone equipment causes harm to the telephone network the telephone company will noti fy you in advance that tempora
16. te ear cushions with the included alternative foam cushions 1 Adjust headband to fit 2 Rotate noise canceling microphone until it is pointed towards your chin Multi shift Pairing To make a call 1 Take your handset off hook Dial tone should sound through handset if not check compatibility see page 15 2 Press the call control button on the headset The talk indicator lights on both the base and the headset should go on indicating a successful link Dial tone should sound through headset Dial using the telephone keypad To answer a call 1 Take the handset off hook 2 Press the call control button on the headset to answer a call To end a call press the call control button on the headset then hang up the handset NOTE If either you or the recipient have trouble hearing please check compatibility page 15 12 Making Answering Ending Calls setup 12 3 amp 4 To make a call press call control button Dial tone should sound through handset If not check compatibility see Setup 1 2 3 amp 4 Dial using the telephone keypad To answer a call press the call control button on the headset To end a call press the call control button on the headset If either you or the recipient have trouble hearing please check compatibility Setup 1 2 3 amp 4 13 Making Answering Ending Calls setup 5 with Optional Handset Lifter First test proper set up of the handset lifter 1 Press the
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