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Netfinity 3500 M10 User`s Handbook - ps

1. 234 Netfinity 3500 M10 User s Handbook Power cord notice For your safety IBM provides a power cord with a grounded attachment plug to use with this IBM product To avoid electrical shock always use the power cord and plug with a properly grounded outlet IBM power cords used in the United States and Canada are listed by Underwriter s Laboratories UL and certified by the Canadian Standards Association CSA For units intended to be operated at 115 volts Use a UL listed and CSA certified cord set consisting of a minimum 18 AWG Type SVT or SJT three conductor cord a maximum of 15 feet in length and a parallel blade grounding type attachment plug rated 15 amperes 125 volts For units intended to be operated at 230 volts U S use Use a UL listed and CSA certified cord set consisting of a minimum 18 AWG Type SVT or SJT three conductor cord a maximum of 15 feet in length and a tandem blade grounding type attachment plug rated 15 amperes 250 volts For units intended to be operated at 230 volts outside the U S Use a cord set with a grounding type attachment plug The cord set should have the appropriate safety approvals for the country in which the equipment will be installed Appendix B Product warranties and notices 235 IBM power cords for a specific country or region are usually available only in that country or region IBM power cord part number U
2. 1 Locate the rocker switches on the system board Refer to the label inside the server or see Identifying parts on the system board on page 82 2 For normal diskette operation or for read only diskette operation set switch 8 as illustrated below It might be helpful to use the end of a small screwdriver to set the switch Normal Diskette Operation 12345678 ON OFF Read Only Diskette Operation ON OFF 12345678 What to do next e To work with another option go to the appropriate section e To complete the installation go to Completing the installation on page 134 Chapter 5 Installing options 133 Completing the installation After working with options you need to install any removed parts replace the cover and reconnect any cables including power cords and telephone lines Also depending on the option installed you might need to update information in the Configuration Setup Utility program The following list is a quick reference to these procedures e Replacing the cover and connecting the cables on page 135 e Updating the server configuration on page 136 134 Netfinity 3500 M10 User s Handbook Replacing the cover and connecting the cables m Before you begin Read Safety information on page 70 and H
3. Cannot initialize controller Cannot initialize controller Cannot find BOOTP server Cannot start from downloaded image Too many MTFTP packages ARP canceled by keystroke ARP timeout Cannot copy memory Cannot write to memory Cannot write to memory Cannot ARP TFTP address TFTP canceled by keystroke TFTP open timeout Unknown TFTP opcode TFTP read canceled by keystroke M38 Cannot open TFTP connection M39 Cannot read from TFTP connection M40 BOOTP canceled by keystroke M40 DHCP canceled by keystroke M41 BOOTP timeout M41 DHCP timeout M42 No client or server IP M43 No bootfile name M44 Cannot ARP redirected BOOTP server M f System is locked Press Ctrl Alt Del to restart M90 Cannot initialize controller for multicast M91 MTFTP canceled by keystroke M92 MTFTP open timeout M93 Unknown MTFTP opcode M94 MTFTP read canceled by keystroke M95 MTFTP timeout M96 Cannot ARP MTFTP address Chapter 6 Solving problems 179 M35 TFTP timeout M98 Cannot open MTFTP connection M99 Cannot read from MTFTP connection Txx lt message from TFTP error packet gt Note An x value that follows an error code represents any alphanumeric character 180 Netfinity 3500 M10 User s Handbook Troubleshooting charts You can use the troubleshooting charts in this section to find solutions to problems that have definite symptoms
4. Identifying parts on the system board on page 82 or see the label inside the server 130 Netfinity 3500 M10 User s Handbook Clearing CMOS memory erases the configuration of your server Therefore you must reconfigure the server after clearing CMOS memory If possible record the configuration information of your server before moving the CMOS jumper Important Before you begin Using the Configuration Setup Utility program record all configuration information Read Safety information on page 70 and Handling static sensitive devices on page 72 Turn off the server Disconnect the power cord and cables and remove the server cover see Disconnecting cables and removing the cover on page 76 1 Locate the Clear CMOS Request jumper on the system board For more information see Identifying parts on the system board on page 82 or see the label inside the server Move the jumper from its normal position pins 1 and 2 to pins 2 and 3 It might be helpful to use needlenose pliers to move the jumper but be careful not to damage any system board components or crush the jumper Chapter 5 Installing options 131 3 Reconnect the power cord only 4 Turn the server back on for approximately 10 seconds Attention Do not touch any components while power is on 5 Turn off the server CMOS memory is now cleared Note You might not be able to power of
5. e Select a location for the server where it will remain dry Rain or spilled liquids might damage your server e Leave the required amount of space around the server for proper air circulation 102 mm 4 in in the front 127 mm 5 in in the rear 51mm 2 in on the left and right sides 8 Netfinity 3500 M10 User s Handbook Use the following illustration to cable your server 20 ANNI ai I a Aor H os 7 or ooog g lt 0 0 0 0 0 O 0 0 0 olo i fe fo OOQOOQOQO00Q000000000000 OOQOQOQQOQ0O00Q00000000000 COSOOOOOOOOOOOOOOOG6O G0606060605060606060 OOSOODOOOOOSOOOOOOCOO oO0O000000 C Chapter 1 Introducing your Netfinity 3500 M10 server E N BBEBEBBEEBEBoaeaa z A me O Mouse connector Parallel port connector SCSI connector Monitor connector Expansion slot 6 shared PCI ISA Expansion slot 5 PCI Expansion slot 4 PCI Expansion slot 3 PCI Expansion slot 2 PCI Expansion slot 1 AGP Microphone connector Audio line in connector Audio line out connector Ethernet connector Serial port 2 connector Serial port 1 connector Universal serial bus USB 2 Universal serial bus USB 1 Keyboard connector Power cord connector 9 Refer to the Start Here booklet for instructions on ca
6. on page 70 and Handling static sensitive devices on page 72 e Thoroughly review the documentation that comes with the microprocessor so that you can determine whether you need to update the server BIOS ServerGuide includes IBM Update Connector a dial up program that keeps your BIOS and device drivers current You also can obtain the latest level of BIOS for your server through the World Wide Web and the IBM PC Company Bulletin Board System BBS See Chapter 7 Getting help service and information on page 197 for the appropriate World Wide Web addresses and bulletin board telephone numbers e Turn off the server e Disconnect all cables attached to the server and remove the server cover see Preparing to install and remove options on page 75 e Read Accessing the system board on page 84 Attention If you install an additional microprocessor that is different from the currently installed microprocessor your server operation might be unreliable To prevent this use a microprocessor that is identical to the currently installed microprocessor same internal and external clock speed cache size and voltage requirements To add a second microprocessor 1 Read the instructions that come with the new microprocessor 2 See Identifying parts on the system board on page 82 to locate the secondary microprocessor socket 3 Remove the air baffle See Removing and replacing the air baffle
7. 0000 64 Replacing the battery 0 0 0 0 2 0 00 64 Moving your server s roie pha ee 65 63 Cleaning the mouse If the pointer on the screen does not move smoothly with the mouse you might need to clean the mouse 1 Turn off the server 2 Disconnect the mouse cable from the server 3 Turn the mouse upside down Unlock the retainer on the bottom of the mouse by moving it in the direction indicated by the arrow on the retainer 4 Turn the mouse right side up and the retainer and ball will drop out 5 Wash the ball in warm soapy water and dry it well 6 Using a damp cloth wipe the outside of the mouse and the retainer Be sure to wipe the rollers inside the mouse 7 Insert the ball and retainer Lock the retainer by moving it in the opposite direction of the arrow 8 Reconnect the mouse cable to the server Replacing the battery Your server has a special type of memory that maintains the date time and the settings for built in features such as serial and parallel port assignments configuration A battery keeps this information active when you turn off the server 64 Netfinity 3500 M10 User s Handbook The battery requires no charging or maintenance throughout its life however no battery lasts forever If the battery fails the date time and configuration information including passwords are lost An error message is displayed when you turn on the server 2 CAUTION When replac
8. 150 152 156 177 181 191 193 193 194 147 Using diagnostic tools Computer problems can be caused by hardware software or user error for example pressing the wrong key Using the diagnostic aids discussed in this chapter you might be able to solve such problems yourself or gather helpful information you can pass on to a service technician You can check the hardware by following the procedures in this chapter You can also use the diagnostic programs provided with your server see IBM Enhanced Diagnostics on page 191 for a description of these programs If the hardware checks out OK and you have not made a user error you might have a software problem Consult the documentation that comes with your software The following tools are available to diagnose hardware related problems e Power on self test POST e Error messages e POST message charts e Troubleshooting charts e Diagnostic programs Descriptions of these tools follow Power on self test POST Each time you turn on your server it performs a series of tests that check the operation of the base computer This series of tests is called the power on self test POST 148 Netfinity 3500 M10 User s Handbook m Important If your server does not start when you press the power switch do the following e Make sure all cables are securely connected to the correct locations e Make sure the server cover is installed properly pushed all t
9. Chapter 3 Using the Configuration Setup Utility Program on page 17 2 Make sure that switches on all ISA legacy adapters are set correctly For information about switch settings refer to the documentation that comes with the ISA legacy adapters 3 If all I O addresses are being used by ISA legacy adapters you might need to remove an ISA legacy adapter to make an I O address available to the Plug and Play adapter you want to install For instructions on removing adapters see Chapter 5 Installing options on page 67 Note If you remove an ISA legacy adapter set the I O address used by the removed adapter to Available before installing another adapter 4 If you have other PCI or Plug and Play adapters installed you might need to remove one of these adapters to make an I O address available to the Plug and Play adapter you want to install If the problem cannot be isolated and corrected have the computer serviced 172 Netfinity 3500 M10 User s Handbook POST message Description 1883 A Plug and Play adapter has requested a memory address that is not available or the Plug and Play adapter might be defective Action 1 Make sure that all ISA legacy adapters are set correctly in the Configuration Setup Utility program If the memory address settings are not correct change and save the settings Setting the resources used by ISA legacy adapters to ISA Resource enables the Plug and Play function to co
10. Follow the instructions for error message 167 in POST message charts on page 156 What to do next e To work with another option go to the appropriate section e To complete the installation go to Completing the installation on page 134 Chapter 5 Installing options 99 Working with adapters When you are installing or removing adapters it is important to resolve any resource conflicts that might arise For example if you install an ISA legacy adapter you might need to manually configure the adapter by setting a variety of switches on the adapter and by using the Configuration Setup Utility program Many adapters now use Plug and Play technology which enables the server to automatically configure the adapter provided that the required resources are available Refer to the instructions that come with your adapter to determine if it is Plug and Play For more information see Adapter configuration on page 102 100 Netfinity 3500 M10 User s Handbook Adapters Your server system board has expansion slots used to connect adapters to the industry standard architecture ISA and peripheral component interconnect PCI buses In addition slot 1 is designed for an Accelerated Graphics Port AGP adapter Slot 2 is a PCI slot that also provides a connector to support a Netfinity ServeRAID adapter In summary there are four PCI slots one shared PCI ISA slot and one dedicated AGP slot You can install only one adapter
11. IBM Enhanced Diagnostics on page 191 for information about diagnostic programs provided with your server If the problem cannot be isolated and corrected have the computer serviced 158 Netfinity 3500 M10 User s Handbook POST message Description 163 The clock is not working correctly Action Set the correct date and time If the date and time are set correctly and saved and the 163 error message reappears replace the battery If this does not correct the problem have the computer serviced Note The computer can be used until it is serviced but any application programs that use the date and time will be affected 164 A change in the memory configuration occurred This error can be caused by adding removing or incorrectly installing memory Note The server can be used with decreased memory capacity until the error is corrected Action 1 If you added memory see Memory DIMM options on page 86 to verify that the new memory is correct for your server and that it is installed correctly 2 If you added or removed memory you must save the new configuration in the Configuration Setup Utility program Refer to the Important text box on page 22 for further information and instructions on saving the configuration 3 Running the diagnostic programs might isolate the location of the problem DIMM and provide additional information See IBM Enhanced Diagnostics on page 191 for informatio
12. System Summary Processor Pentium III Processor Speed 500 MHz Dual Processor Enabled L2 Cache Size 512 KB Cache State Enabled System Memory 128 MB Memory Type ECC Video Controller s3 Ethernet Support Enabled Audio Support Enabled SCSI Support Enabled Diskette Drive A 1 44 MB 3 5 Diskette Drive B Not Installed IDE Hard Disk Drive 0 Not Installed IDE CD ROM Drive 1 Installed IDE CD ROM Drive 2 Not Installed IDE Hard Disk Drive 3 Not Installed 2 MHz only denotes the internal clock speed of the microprocessor not application performance many factors affect application performance Chapter 3 Configuration Setup Utility program 41 Setting the date and time Your server has an internal clock that maintains the date and time A battery keeps the clock active when you turn off the server To set the date and time 1 Start the Configuration Setup Utility program see Starting and using the program on page 19 2 Select Date and Time from the Configuration Setup Utility program menu 3 Type the date and time in the appropriate fields 4 Press Esc to return to the Configuration Setup Utility program menu 5 Before you exit from the program select Save Settings from the Configuration Setup Utility program menu and press Enter 6 To exit from the Configuration Setup Utility program press Esc and follow the instructions on the screen Your operating system might also have a function for setting the
13. date and time Refer to your operating system documentation for more information Understanding the power on password The power on password feature deters unauthorized persons from gaining access to the information stored in your server You do not need to set a power on password but doing so allows you to control who can use your server When a power on password is set you must type the password at a prompt that appears as the server starts When you set the power on password you can choose one of three password prompt modes On In password prompt On mode you are prompted for the power on password when you turn on the server Until the correct password is entered the operating system will not start and the keyboard will remain locked If you have a mouse connected to the mouse port it also will 42 Netfinity 3500 M10 User s Handbook remain locked If you have a mouse connected to a serial port it will be activated when the server is started regardless of whether a password is set Note If Remote Administration is enabled you cannot select On In this case select Dual If you set the password prompt to On when Remote Administration is enabled it will automatically be reset to Dual Off In password prompt Off mode sometimes referred to as unattended start mode you are not prompted to enter your power on password when you turn on the server The server will start the operating system However if you have a mouse conne
14. in the shared PCI ISA slot The following illustration shows the location of expansion slots on the system board Your server comes with a preinstalled graphics adapter in one of the expansion slots E sEEEEERERE li Slot 1 AGP Slot 2 PCI Slot 3 PCI Slot 4 PCI Slot 5 PCI Slot 6 p Shared PCI ISA __ Sanna junta ia NRA ooooonnn Chapter 5 Installing options 101 Adapter configuration Along with the documentation that comes with your adapter use the following information to help with adapter configuration Plug and Play adapters Plug and Play is a configuration method that makes expanding your server easier Support for Plug and Play is built into the system board of your server If an adapter is Plug and Play then there are no switches or jumpers that must be set on the adapter A Plug and Play adapter comes with configuration specifications set in memory to provide
15. installation information to the server during startup When you install or remove Plug and Play adapters this information is interpreted by the basic input output system BIOS which supports Plug and Play technology If the required resources are available then the BIOS software automatically configures the adapter around the resources already in use by other devices Adapters designed for PCI slots are Plug and Play devices many ISA adapters are not Plug and Play devices ISA adapters that are not Plug and Play are referred to as legacy adapters Note See Solving POST error message problems on page 152 for information on error messages resulting from resource conflicts Netfinity ServeRAID Adapter The integrated SCSI controller in your server is designed to support an optional Netfinity ServeRAID adapter This adapter must be installed in slot 2 which has the RAIDport extension connector See Adapters on page 101 for an illustration of the slots on the system board For more information about the Netfinity ServeRAID adapter see the documentation that comes with the adapter 102 Netfinity 3500 M10 User s Handbook Legacy adapters Adapters that are not Plug and Play are known as legacy adapters If you install a legacy adapter you must manually configure it by setting switches or jumpers on the adapter and by reserving it s resources using the Configuration Setup Utility program In the Configuration Setup Utility
16. on page 84 4 Remove the terminator card in the secondary microprocessor socket 94 Netfinity 3500 M10 User s Handbook 5 10 Touch the static protective package containing the new microprocessor to any unpainted bare metal surface in the server and then remove the new microprocessor from the package Slide the new microprocessor into the microprocessor guides holding the microprocessor against the front edge of the guides so that it aligns with the connector on the system board You might find it necessary to press the lever H on each guide away from the guide slightly to complete this step HZ S il PT Press the microprocessor down until it seats in the connector Reinstall the air baffle See Removing and replacing the air baffle on page 84 When you add a second microprocessor it runs at the same speed as the primary microprocessor For information on the appropriate switch settings see the label inside the server cover or contact your IBM reseller or IBM marketing representative The Configuration Setup Utility program runs automatically after the server is restarted If your operating system is configured to support multiple microprocessors when the Chapter 5 Installing options 95 operating system starts it recognizes the second microprocessor For Windows NT Server for example you might need to reinstall W
17. the other error messages probably will not appear on the screen the next time you turn on your server 2 If you have set a power on password a password prompt appears If you have set both power on and administrator passwords you can type either of the passwords at the password prompt However if you think you might need to change any settings in the Configuration Setup Utility program you must type your administrator password at the password prompt If you type your power on password you will be able to view error codes and error code descriptions displayed on the POST Startup Errors screen and you will also be able to view limited information in the Configuration Setup Utility program However you will not be able to change any settings 3 In the case of most errors the Configuration Setup Utility program starts automatically so that you can attempt to identify and correct the problem When the Configuration Setup Utility program starts a screen titled POST Startup Errors appears Note that the POST Startup Errors screen does not appear immediately You must wait approximately one minute If the POST Startup Errors screen does not appear proceed to step 6 4 At the POST Startup Errors screen select Continue if you want to access the Configuration Setup Utility program menu Select Exit Setup if you want to exit the Configuration Setup Utility program See the Important text box in step 5 for information 152 Netfinity 3500
18. wait a few seconds until all in use lights go off and restart the server Do not use Ctrl Alt Del to restart the server 2 When the Configuration Setup Utility program prompt appears in the lower left corner of the screen during startup press F1 The Configuration Setup Utility program prompt appears on the screen for only a few seconds You must press F1 quickly 3 If you have not set an administrator password the Configuration Setup Utility program menu appears on the screen If you have set an administrator password the Configuration Setup Utility program menu will not appear until you type your administrator password at the password prompt and press Enter See Understanding the power on password on page 42 and Understanding the administrator password on page 47 for more information Chapter 3 Configuration Setup Utility program 19 The menu you see on your server might look slightly different from the menu shown here but it will operate the same way Configuration Setup Utility Select Option e System Summary e Product Data e Devices and I O Ports e Start Options e Date and Time e System Security e Advanced Setup e ISA Legacy Resources e Power Management Save Settings Restore Settings Load Default Settings Exit Setup 20 Netfinity 3500 M10 User s Handbook Viewing and changing settings The Configuration Setup Utility program menu lists items that identify system config
19. 1 Your server has the minimum memory requirements needed to use the software Refer to the information supplied with the software to verify memory requirements Note If you have just installed an adapter or memory you might have a memory address conflict 2 The software is designed to operate on your server 3 Other software works on your server 4 The software you are using works on another server If you received any error messages while using the software program refer to the information supplied with the software for a description of the messages and solutions to the problem If the problem cannot be isolated and corrected have the computer serviced Universal Serial Bus port problems Action The Universal Serial Bus ports cannot be accessed Verify that 1 Each port is assigned a unique address 2 The USB device is properly installed and firmly seated If the problem cannot be isolated and corrected have the computer serviced 190 Netfinity 3500 M10 User s Handbook IBM Enhanced Diagnostics IBM provides programs that you can run to diagnose hardware and some software problems Several utility programs that provide helpful information about your server are also included The user interface for running these diagnostics and utilities is provided by PC Doctor from WaterGate Software The IBM Enhanced Diagnostics will isolate your server hardware from software that you have installed on your hard
20. 15 increase this rate to 30 characters per second Refer to Start Options on page 30 for information on setting keyboard speed Using locks To deter unauthorized use of your server you can lock the cover and keyboard Locking the cover You can use the cover lock and keys to secure the outside cover Two identical keys are provided with your server Locksmiths are not authorized to duplicate these keys You must order replacement keys from the key manufacturer The key serial number and the telephone number are on a tag attached to the keys Record this information in the space provided in Appendix A Server records and specifications on page 211 Store the tag in a safe place Locking the keyboard You can disable the keyboard so that others are unable to use it If a power on password is set the keyboard is locked when you turn on the server You must type the correct password before the keyboard will unlock You can enable the power on password feature with the Configuration Setup Utility program Some operating systems have a keyboard and mouse lock up feature Check the documentation that comes with your operating system for more information Using a security U bolt With a U bolt and a steel cable you can secure your server to a desk table or other fixture This helps to protect against theft 16 Netfinity 3500 M10 User s Handbook Chapter 3 Configuration Setup Utility program Copyright IBM Corp 19
21. Description 162 A change in device configuration occurred This message is displayed under one or more of the following conditions A new device has been installed A device has been moved to a different location or cable connection A device has been removed or disconnected from a cable A device is failing and is no longer recognized by the server as being installed An external device is not turned on Processor update code has not been installed or cannot be found The Erasing lost or forgotten passwords procedure on page 130 was performed This also erases configuration data An invalid checksum is detected in CMOS memory nonvolatile RAM Action 1 Verify that all external devices are turned on External devices must be turned on before the server is turned on Verify that all devices are properly installed and securely connected If you added removed changed the location of a device or erased passwords you must save the new configuration in the Configuration Setup Utility program Refer to the Important text box on page 22 for further information and instructions on saving the configuration If you added or changed a microprocessor you must update system programs Refer to Working with microprocessors on page 93 for instructions If you did not add remove or change the location of a device a device is probably failing Running the diagnostic programs might isolate the failing device See
22. Enabled select the sequence and devices from the choices provided Press Esc until you return to the Configuration Setup Utility program menu Before you exit from the program select Save Settings from the Configuration Setup Utility program menu and press Enter To exit from the Configuration Setup Utility program press Esc and follow the instructions on the screen Setting remote administration If you enable remote administration you can have your server system programs such as POST BIOS updated remotely from a network server If you have set an administrator password for your server it does not have to be entered by the server Consult your network administrator for information on setting up your network server to perform POST and BIOS updates To access remote administration 1 oa AeA W N Start the Configuration Setup Utility program See Starting and using the program on page 19 Select System Security Select Remote Administration Press Enter To enable update remote administration select Enabled To disable select Disabled Press Esc until you return to the Configuration Setup Utility main menu Before you exit from the program select Save Settings from the Configuration Setup Utility program menu 54 Netfinity 3500 M10 User s Handbook 8 To exit from the Configuration Setup Utility program press Esc and follow the instructions on the screen Understandi
23. M10 User s Handbook on exiting the Configuration Setup Utility program without making any changes to current settings To select an item press Up Arrow 1 or Down Arrow to highlight the item and then press Enter If you selected Continue in step 4 the Configuration Setup Utility program menu appears on the screen You will see a pointer next to any menu items that are malfunctioning or that have been changed since the last time you turned on your server If you did not knowingly make a change to a flagged menu item there is probably a malfunction in that item If you made a change continue here If you did not make a change go to the Important text box which follows step 5d To use the Configuration Setup Utility program do the following a Select the menu item that is flagged or that you wish to view by pressing Up Arrow ft or Down Arrow j and then press Enter b A new menu specific to the item that you selected appears Press Left Arrow or Right Arrow gt to toggle between choices for a menu item Note that each menu item has a Help screen To view the Help screen select the menu item and then press F1 c When you have finished viewing and changing settings press Esc to return to the Configuration Setup Utility program menu d Before you exit from the program select Save Settings When you exit from the Configuration Setup Utility program menu see step 5e your operating system will star
24. MB MB MB MB 64 64 0 0 0 128 128 0 0 0 128 64 64 0 0 192 64 64 64 0 256 256 0 0 0 256 128 128 0 0 256 128 64 64 0 512 128 128 128 128 512 256 256 0 0 768 256 256 256 0 1024 1 GB 256 256 256 256 Chapter 5 Installing options 87 Installing a DIMM Before you begin e Read Safety information on page 70 and Handling static sensitive devices on page 72 e Read the instructions that come with the new system memory e Turn off the server and all other connected devices e Disconnect all cables attached to the server and remove the server cover see Preparing to install and remove options on page 75 e Read Accessing the system board on page 84 Note For information on memory configuration see Memor y configuration on page 87 1 See Identifying parts on the system board on page 82 to locate the memory connectors on the system board 2 If an adapter the air baffle or cables restrict your access to the memory connectors you might have to remove them e To remove an adapter see Removing adapters on page 107 e To remove the air baffle see Removing and replacing the air baffle on page 84 88 Netfinity 3500 M10 User s Handbook 3 Be sure the retaining clips are in the open position as shown in the illustration on the right If the retaining clips are perpendicular with the connector push outward on them until they click
25. On Alarm Event or Disabled Alarm day of month Alarm Time Alarm day of week Startup Sequence PCI Wake Up Startup Sequence Use the Automatic Power On option to enable and disable features that automatically turn on your server You must also select the startup sequence you want to use for the type of power on event selected If you select Automatic make sure Automatic Power On Startup Sequence in the Startup Sequence menu is set to Enabled Otherwise the system will use the Primary startup sequence Notes 1 The available automatic power on options might vary depending on the server model 2 For additional information about the power management options see Understanding power management on page 55 40 Netfinity 3500 M10 User s Handbook Instructions for common procedures This section contains step by step instructions for some of the more common configuration and setup procedures for your server Viewing the System Summary You can use the Configuration Setup Utility program to view a summary of the options and features in your server To view the system summary 1 Start the Configuration Setup Utility program see Starting and using the program on page 19 2 Select System Summary from the Configuration Setup Utility program menu The System Summary screen appears Depending on your model and configuration your screen might appear slightly different from the one shown here
26. PCI parity and bus mastering for the PCI adapters installed in your server PCI Adapter Reset can be enabled or disabled PCI parity allows parity checking of data across the PCI bus Some adapters do not generate parity and will require the PCI Parity option be set to Disabled Bus mastering lets installed bus master PCI adapters process information without using the microprocessor Enable bus master if your device or adapter must have the bus master function enabled when the server is turned on Some devices or adapters might not work properly if the bus master function is enabled when the system is restarted Note If PCI adapters do not operate properly you might need to disable the PCI Bus Master option Plug and Play Control Set Device Node Address Decode Plug and Play Operating System Use Plug and Play Control to change certain settings for Plug and Play devices Set Device Node When this option is disabled programs will not be able to make changes to the power on configuration Address Decode Most Plug and Play adapters use 16 bit address decoding If you are experiencing problems with a Plug and Play adapter changing the address decode setting to 10 bit might fix the problem Plug and Play Operating System Select Yes for this option if you are experiencing POST errors numbered 185x and your startup operating system is Plug and Play compliant See your operating system documentation to determine if you
27. Record and retain the following information Product name Netfinity 3500 M10 Model type M T Serial number S N Key serial number Key telephone number The model and type M T numbers and the serial number S N for your server are located on a label as shown below i Label Your server keys cannot be duplicated by locksmiths If you lose them order replacement keys from the key manufacturer The key serial number and the address of the manufacturer are on a tag Copyright IBM Corp 1999 211 attached to the keys Anyone who has the key serial number and manufacturer s address can order duplicate keys so store the tag in a safe place If you record the key serial number on this page either remove the page and store it in a secure place or store this manual in a secure place when you are not using it Device records Use the following tables to keep a record of the options in or attached to your server This information can be helpful in the future if you install additional options or if you ever need your server serviced 212 Netfinity 3500 M10 User s Handbook Location Option description System memory Mem 1 DIMM Mem 2 DIMM Mem 3 DIMM Mem 4 DIMM Expansion slot 1 AGP Expansion slot 2 PCI Expansion slot 3 PCI Expansion slot 4 PCI Expansion slot 5 PCI Expansion slot 6 ISA PCI Microprocessor 1 Microprocessor 2 Parallel connector Serial connector 1 Se
28. See also system memory Index 243 memory continued available 149 configuration error 159 DIMMs 3 flash 3 problems 186 supported 3 memory modules configuration 87 installing 88 location on system board 83 options 86 removing 91 types 86 messages error 150 microprocessor accessing 84 adding asecond 93 location on system board 83 replacing 97 standard 3 update error 159 working with 93 modem 9 40 44 61 76 83 modem ring detect settings quick reference 61 monitor care of 7 connector 81 disable mode 56 off mode 55 placement of 7 power management 55 problems solving 182 standby mode 55 suspend mode 55 motherboard See system board mouse cleaning 64 244 Netfinity 3500 M10 User s Handbook mouse continued locked 42 password prompt off mode 43 port 43 81 problems 186 serial port 43 unattended start mode 43 moving server 65 moving the server caution 2 N Netfinity 14 network and server startup support 204 network and server support services fee 207 network related settings 58 networking 57 noise level 215 notices in book xiv notices product 219 O office space arranging 6 Online Housecall 203 online information services 202 operating systems supported 3 operating the server 11 option diskettes 193 installed 212 problems 187 188 options adapters 102 available 73 internal drives 110 111 memory modules 86 microprocessor 93 97 options continued recording infor
29. To get better disk performance run IDE hard disk and the CD ROM drives in High Performance mode If an IDE drive is set to High Performance mode you can enable Drive Prefetch for maximum drive performance Note IDE CD ROM devices and some operating systems might not work properly with the Drive Prefetch feature enabled Audio Setup Audio Support Game MIDI Port If your model has the audio feature you can use the Audio Setup menu to enable or disable this feature SCSI Setup SCSI Support Ethernet Setup Ethernet Support Alert on LAN Network Boot MAC Address You can use the SCSI support menu to enable or disable SCSI support You can use the Ethernet Setup menu to enable or disable the Ethernet feature and view or change related settings Note If you install an optional network adapter you must disable Ethernet support Chapter 3 Configuration Setup Utility program 29 Start Options If you select Start Options from the Configuration Setup Utility main menu you can view and change settings for device startup sequence keyboard speed virus detection various power on options and other features of your server Start Options Descriptions Startup Sequence The Startup Sequence menu presents options to specify the order in which the server searches devices for the operating Primary Startup Sequence y perd system files when you start up the server Automatic Power On Startup Sequenc
30. Verify that 1 2 Each port is assigned a unique address The serial port adapter if you added one is properly installed and firmly seated Refer to Chapter 5 Installing options on page 67 for instructions on adding adapters If the problem cannot be isolated and corrected have the computer serviced Printer problems Action The printer does not work Verify that 1 2 The printer is turned on and is online The printer signal cable is securely connected to the correct parallel serial or USB port on the server Refer to Cabling the server on page 8 for the location of the parallel serial and USB ports Note Non IBM printer signal cables might cause unpredictable problems You have assigned the printer port correctly in your operating system or application program You have assigned the printer port correctly in the Configuration Setup Utility program For instructions on using the Configuration Setup Utility program refer to Chapter 3 Using the Configuration Setup Utility Program on page 17 If the problem persists run the tests described in the documentation that comes with your printer If the problem cannot be isolated and corrected have the computer and printer serviced Chapter 6 Solving problems 189 Software problem Action Is your software program OK To determine if problems are caused by installed software verify that
31. and can explode if not properly used handled or disposed of Do not Throw or immerse into water Heat to more than 100 C 212 F Repair or disassemble Dispose of the battery as required by local ordinances or regulations Contents ix Laser compliance statements Some IBM PC Server and Netfinity models are equipped from the factory with a CD ROM drive CD ROM drives are also sold separately as options The CD ROM drive is a laser product The CD ROM drive is certified in the U S to conform to the requirements of the Department of Health and Human Services 21 Code of Federal Regulations DHHS 21 CFR Subchapter J for Class 1 laser products Elsewhere the drive is certified to conform to the requirements of the International Electrotechnical Commission IEC 825 and CENELEC EN 60 825 for Class 1 laser products CAUTION When laser products such as CD ROMs DVD drives fiber optic devices or transmitters are installed note the following Do not remove the covers Removing the covers of the laser product could result in exposure to hazardous laser radiation There are no serviceable parts inside the device Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure X Netfinity 3500 M10 User s Handbook A DANGER Some laser products contain an embedded Class 3A or Class 3B laser diode Note the following Laser ra
32. can type either of the passwords at the password prompt that appears as you start your server However if you want to change any settings in the Configuration Setup Utility program you must type your administrator password at the password prompt that appears when you try to access the Configuration Setup Utility program If you type your power on password at this prompt you will be able to view limited information in the Configuration Setup Utility program but you will not be able to change any settings Chapter 3 Configuration Setup Utility program 47 Setting or changing an administrator password Use the Configuration Setup Utility program to set or change an administrator password You can use any combination of up to seven characters A Z a z and 0 9 for the password m Important Keep a record of your administrator password in a secure place If you lose or forget the administrator password you will not be able to access the Configuration Setup Utility program and you will not be able to erase and reset an administrator password If you lose or forget your password you must complete one of the following steps in order to regain access to the Configuration Setup Utility program 1 If enhanced security is disabled default setting you must remove the server cover and move a jumper on the system board Refer to Erasing a lost or forgotten administrator password on page 49 for further information 2 If enhanced
33. can register for International Warranty Service When you register with the International Warranty Service Office you will receive an International Warranty Service Certificate that is honored virtually worldwide wherever IBM or IBM resellers sell and service IBM PC products For more information or to register for International Warranty Service e In the U S or Canada call 1 800 497 7426 e In Europe call 44 1475 893638 Greenock U K e In Australia and New Zealand call 61 2 9354 4171 In all other countries contact your IBM reseller or IBM marketing representative Purchasing additional services During and after the warranty period you can purchase additional services such as support for IBM and non IBM hardware operating systems and application programs network setup and configuration upgraded or extended hardware repair services and custom installations Service availability and name might vary by country 206 Netfinity 3500 M10 User s Handbook Enhanced PC support line Enhanced PC Support is available for desktop and mobile IBM computers that are not connected to a network Technical support is provided for IBM computers and IBM or non IBM options operating systems and application programs on the Supported Products list This service includes technical support for e Installing and configuring your out of warranty IBM computer e Installing and configuring non IBM options in IBM computers e Using IBM op
34. charts on other unusual response occurs page 181 If you are unable to resolve a problem and need assistance refer to Chapter 7 Getting help service and information on page 197 Chapter 6 Solving problems 155 POST message POST message charts The server might display more than one error message Often the first error to occur causes subsequent errors When using the POST message charts in this section always begin by following the suggested action for the first error message that appears on your server screen Note that in these charts X can be any alphanumeric character m Important If you find it necessary to remove the computer cover first read Disconnecting cables and removing the cover on page 76 for important safety information and instructions Description 101 102 106 A failure occurred during testing of the system board and microprocessor Action Have the computer serviced 110 111 A memory parity failure occurred during testing of the system board Action Run the diagnostic programs to verify that a problem exists in a DIMM See IBM Enhanced Diagnostics on page 191 for information about diagnostic programs provided with your server Refer to Chapter 5 Installing options on page 67 if you need to reconfigure the system memory to aid in identifying the defective DIMM If you cannot identify the defective DIMM in this way have the comput
35. come with the new adapter e Turn the server and all other connected devices off e Disconnect all cables attached to the server and remove the server cover see Preparing to install and remove options on page 75 1 Review the instructions that come with the adapter to determine if it must be installed in an AGP ISA or PCI expansion slot 2 Remove the access clip on the rear frame by sliding it upward approximately 12 mm 0 5 in then slide it to the right until it comes off Access Clip 104 Netfinity 3500 M10 User s Handbook 3 Remove the screw and cover for the appropriate expansion slot Expansion Slot Cover 4 Touch the static protective package containing the adapter to any unpainted bare metal surface in the server then remove the adapter from the package 5 For full length adapters or adapters with extenders you must push the card retainer toward the front of the server until it latches into a position where you can insert the adapter into the guides Then install the adapter into the appropriate slot on the system board When the adapter is fully seated release the retainer by pushing inward on the latch Make sure the retainer holds the adapter securely in place Note AGP graphics adapters must be installed in the top expansion slot slot 1 Chapter 5 Installing options 105 Adapter Gard Retainer 6 Install the screw t
36. disk The programs run independently of the operating system and must be run either from CD or diskette This method of testing is generally used when other methods are not accessible or have not been successful in isolating a problem suspected to be hardware related An IBM Enhanced Diagnostics CD comes with your server You can also download the latest image of the diagnostics from the World Wide Web Downloading the diagnostics program To download the latest image of the IBM Enhanced Diagnostics from the World Wide Web and create a startable Enhanced Diagnostics Diskette 1 Go to the following World Wide Web page http www ibm com pc support 2 Download the diagnostics file for your server to a hard disk directory not to a diskette 3 Go to a DOS prompt and change the directory to where the file was downloaded 4 Insert a blank high density diskette in diskette drive A 5 Type in the following and press Enter filename a where filename is the name of the file you downloaded from the Web Chapter 6 Solving problems 191 The downloaded file is self extracting and will be copied to the diskette When the copy completes you have a startable IBM Enhanced Diagnostics diskette Using the diagnostic CD To start the IBM Enhanced Diagnostics using the CD do the following 1 Turn off your server and any attached devices 2 Turn on all attached devices then turn your server on 3 When you see Press F1 For Conf
37. e 3 5 inch or 5 25 inch tape backup drive e 3 5 inch or 5 25 inch hard disk drive 3 25 4 mm 1 0 in e 3 5 inch hard disk drive e 3 5 inch diskette drive e 3 5 inch tape backup drive 4 25 4 mm 1 0 in 3 5 inch diskette drive 5 41 3 mm 1 6 in 3 5 inch hard disk drive 6 25 4 mm 1 0 in 3 5 inch hard disk drive Notes 1 Drives that are greater than 41 3 mm 1 6 in high cannot be installed 2 Install removable media diskettes tapes or CDs drives in the accessible bays bays 1 2 3 or 4 3 If a 41 3 mm 1 6 in drive is installed in either bay 5 or bay 6 Chapter 5 Installing options 111 no drive can be installed in the other bay of the lower drive bracket 4 To properly mount a 3 5 inch drive into bay 1 or 2 5 25 inch bays use a 3 5 inch conversion kit for a 5 25 inch bay For more information see your IBM reseller or IBM marketing representative Power and signal cables Your server uses cables to connect integrated drive electronics IDE and SCSI drives to the power supply and system board The following cables are provided e Four wire power cables connect most drives to the power supply At the end of these cables are plastic connectors that attach to different drives these connectors vary in size Also certain power cables attach to the system board e Flat signal cables for connecting SCSI IDE and diskette drives to the system board signal cables are sometimes called ribbon cables There are
38. hardware complete with Frequently Asked Questions Parts Information Technical Hints and Tips and Downloadable Files You will have the information you need all in one place In addition you can choose to receive e mail notifications whenever new information becomes available about your registered products You also can access online support forums which are community sites monitored by IBM support staff For information about specific Personal Computer products visit the following pages http www 4 bm com pc us intellistation i http www ibm com pc us ibmpc i http www ibm com pc us netfinity i http www ibm com pc us thinkpad i http www ibm com pc us accessories http www direct ibm com content home en_US aptiva You can select a country specific Web site from these pages Using electronic support services If you have a modem you can get help from several popular services Bulletin boards and online information services provide assistance through question and answer message areas live chat rooms searchable databases and more Technical information is available on a wide range of topics such as e Hardware setup and configuration e Preinstalled software e OS 2 DOS and Windows e Networking e Communications e Multimedia 202 Netfinity 3500 M10 User s Handbook In addition the latest device driver updates are available The IBM Bulletin Board System BBS can be reach
39. its country of installation IBM may repair the failing Machine or exchange it at its discretion When warranty service involves the exchange of a Machine or part the item IBM or your reseller replaces becomes its property and the replacement becomes yours You represent that all removed items are genuine and unaltered The replacement may not be new but will be in good working order and at least functionally equivalent to the item replaced The replacement assumes the warranty service status of the replaced item Any feature conversion or upgrade IBM or your reseller services must be installed on a Machine which is 1 for certain Machines the designated serial numbered Machine and 2 at an engineering change level compatible with the feature conversion or upgrade Many features conversions or upgrades involve the removal of parts and their return to IBM A part that replaces a removed part will assume the warranty service status of the removed part Before IBM or your reseller exchanges a Machine or part you agree to remove all features parts options alterations and attachments not under warranty service You also agree to 1 ensure that the Machine is free of any legal obligations or restrictions that prevent its exchange 2 obtain authorization from the owner to have IBM or your reseller service a Machine that you do not own and 3 where applicable before service is provided a follow the problem determination problem ana
40. m Important If you find it necessary to remove the server cover first read Preparing to install and remove options on page 75 for important safety information and instructions If you have just added new software or a new server option and your server is not working do the following before using the troubleshooting charts Remove the software or device you just added Run the diagnostic programs to determine if your server is running correctly See IBM Enhanced Diagnostics on page 191 for information about diagnostic programs provided with your server Reinstall the new software or new device The following directory will help you quickly locate problem categories in the troubleshooting charts Problem type Go to Diskette Drive Page 182 General Page 185 Intermittent Page 185 Keyboard Mouse or Pointing Device Page 185 Memory Page 186 Monitor Page 182 Option Page 187 Parallel Port Page 188 Printer Page 189 Serial Port 1 Page 188 Serial Port 2 Page 189 Software Page 190 Universal Serial Bus Ports Page 190 Chapter 6 Solving problems 181 Diskette drive problems Action Diskette drive in use light stays on or the system bypasses the diskette drive If there is a diskette in the drive verify that 1 The diskette drive is enabled Use the Configuration Setup Utility program to check this For instructions on using the Configuration Setup Utility program refer to
41. must enter the administrator password to clear this POST message If the message recurs when the cover has not been removed have the computer serviced 186 187 Security hardware control logic error The security data could either not be read or written and the administrator password and startup sequence are not reliable Action If your server is in enhanced security mode the startup process will not continue The system board must be replaced A problem occurred with the administrator password and startup boot sequence POST message 167 will normally display also Action If enhanced security is not enabled use the Configuration Setup Utility program to 1 Clear the startup sequence Start Options Startup sequence 2 Clear the administrator password For instructions see Deleting an administrator password on page 49 3 Reload the default settings Load Default Settings 4 Reset an administrator password For instructions see Setting or changing an administrator password on page 48 For instructions on using the Configuration Setup Utility program see Chapter 3 Using the Configuration Setup Utility Program on page 17 160 Netfinity 3500 M10 User s Handbook POST message Description 190 The server chassis intrusion detector was cleared This is an informational message No action is required 20X A failure occurred during the testing of memory This error can be
42. non IBM network operating systems network interface adapters and other optional peripherals For more information about this exceptional program or for assistance with the installation of your server In the U S or Puerto Rico call 1 800 772 2227 In Canada call 1 800 565 3344 In the United Kingdom call 01475 555055 In all other countries contact your IBM reseller or your IBM marketing representative If an item is missing or damaged contact your place of purchase 1 Service availability will vary by country Response time will vary depending on the number and nature of calls received Chapter 1 Introducing your Netfinity 3500 M10 server 5 Arranging your workspace To get the most from your computer arrange both the equipment you use and your work area to suit your needs and the kind of work you do Your comfort is of foremost importance but light sources air circulation and the location of electrical outlets also can affect the way you arrange your workspace Comfort Although no single working position is ideal for everyone here are a few guidelines to help you find a position that suits you best Sitting in the same position for a long time causes fatigue A good chair can make a big difference The backrest and seat should adjust independently and provide good support The seat should have a curved front to relieve pressure on the thighs Adjust the seat so that your thighs are parallel to the floo
43. on page 137 Select System Security from the Configuration Setup Utility menu and press Enter Select Administrator Password or Power on Password and press Enter Type in the new password in the appropriate fields Select Change Password and press Enter For more information see Understanding the power on password on page 42 or Understanding the administrator password on page 47 Remember to save the changes when you exit from the Configuration Setup Utility program Chapter 5 Installing options 143 Interrupt and DMA resources This section lists the settings for the default interrupt and direct memory access DMA resources for your server If you get a conflict use this section to see what resources are available Note The interrupt and DMA settings might change when your server is configured Interrupt resources Interrupt request 0 1 2 33 43 5 6 73 8 9 10 11 12 13 14 15 3 Can be modified to alternative settings or disabled 144 Netfinity 3500 M10 User s Handbook System resource Timer Keyboard Interrupt controller Serial port 2 Serial port 1 Available Diskette Parallel port Real time clock Available Available Available Mouse Coprocessor IDE drives on primary channel IDE drives on secondary channel The Advanced Programmable Interrupt Controller APIC manages additional hardware interrupts to the system BIOS The following interrupts are available to t
44. open ha 4 Touch the static protective package containing the DIMM to any unpainted bare metal surface in the server and then remove the DIMM 5 Position the DIMM above the connector so that the two notches on the bottom edge of the DIMM align properly with the connector 6 Firmly push the DIMM straight into the connector until the retaining clips pop closed and snugly fit around both ends of the DIMM Notches Chapter 5 Installing options 89 7 To replace the air baffle see Removing and replacing the air baffle on page 84 8 To install another DIMM repeat the steps above 9 Go to the device record form in Appendix A Server records and specifications on page 211 and record the appropriate information What to do next e To work with another option go to the appropriate section e To complete the installation go to Completing the installation on page 134 90 Netfinity 3500 M10 User s Handbook Removing a DIMM Before you begin Read Safety information on page 70 and Handling static sensitive devices on page 72 Turn the server and all other connected devices off Disconnect all cables attached to the server and remove the server cover see Preparing to install and remove options on page 75 Read Accessing the system board on page 84 1 Locate the DIMM you want to remove on the system board To l
45. required interrupt resource settings for ISA legacy adapters refer to the documentation that comes with these adapters For instructions on using the Configuration Setup Utility program see Chapter 3 Using the Configuration Setup Utility Program on page 17 2 Make sure that switches on all ISA legacy adapters are set correctly For information about switch settings refer to the documentation that comes with the ISA legacy adapters 3 If all hardware interrupts are being used by ISA legacy adapters you might need to remove an ISA legacy adapter to make an interrupt available to the PCI adapter you want to install For instructions on removing adapters see Chapter 5 Installing options on page 67 Note If you remove an ISA legacy adapter set the hardware interrupt used by the removed adapter to Available before installing another adapter 4 If you have other PCI or Plug and Play adapters installed you might need to remove one of these adapters to make an interrupt available to the PCI adapter you want to install If the problem cannot be isolated and corrected have the computer serviced Chapter 6 Solving problems 165 POST message Description 1801 A PCI adapter has requested memory resources that are not available Action 1 Make sure that all ISA legacy adapters are set correctly in the Configuration Setup Utility program If the memory resource settings are not correct change and save the setting
46. s Official Published Specifications The Copyright IBM Corp 1999 219 warranty period for a Machine is a specified fixed period commencing on its Date of Installation The date on your sales receipt is the Date of Installation unless IBM or your reseller informs you otherwise During the warranty period IBM or your reseller if approved by IBM to provide warranty service will provide repair and exchange service for the Machine without charge under the type of service designated for the Machine and will manage and install engineering changes that apply to the Machine If a Machine does not function as warranted during the warranty period and IBM or your reseller are unable to either 1 make it do so or 2 replace it with one that is at least functionally equivalent you may return it to your place of purchase and your money will be refunded The replacement may not be new but will be in good working order Extent of Warranty The warranty does not cover the repair or exchange of a Machine resulting from misuse accident modification unsuitable physical or operating environment improper maintenance by you or failure caused by a product for which IBM is not responsible The warranty is voided by removal or alteration of Machine or parts identification labels THESE WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE ALL OTHER WARRANTIES OR CONDITIONS EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OR C
47. security is enabled you must replace the system board in your server To set or change an administrator password 1 Start the Configuration Setup Utility program see Starting and using the program on page 19 2 Select System Security from the Configuration Setup Utility program menu Select Administrator Password Type your password and press Down Arrow Type your password again Hn a FP Q At Power On Password Changeable by User select Yes or No Press Left Arrow or Right Arrow to toggle between selections If you select Yes and an administrator password is set the power on password can be changed without having to enter the administrator password If you select No and an administrator password is set the power on password cannot be changed unless the administrator password is entered 48 Netfinity 3500 M10 User s Handbook 10 Select Change Administrator Password and follow the instructions on the screen Press Esc until you return to the Configuration Setup Utility program menu Before you exit from the program select Save Settings from the Configuration Setup Utility program menu To exit from the Configuration Setup Utility program press Esc and follow the instructions on the screen Deleting an administrator password Use the Configuration Setup Utility program to delete an administrator password To delete an administrator password 1 Start the C
48. settings 44 Netfinity 3500 M10 User s Handbook The password does not appear on the screen as you type it If you type the wrong password you receive a screen message telling you So If you type the wrong password three times you must turn the server off and start again When you type the correct password the keyboard and mouse will unlock and the server will begin normal operation Setting and changing a power on password Use the Configuration Setup Utility program to set or change a power on password You can use any combination of up to seven characters A Z a z and 0 9 for this password m Important Keep a record of your power on password in a secure place When a power on password has been set you cannot activate the keyboard and mouse without first using the password If you lose or forget your password you cannot change or delete it without removing the server cover and moving a jumper on the system board Refer to Erasing a lost or forgotten administrator password on page 49 for further information To set or change a power on password 1 Start the Configuration Setup Utility program see Starting and using the program on page 19 Select System Security from the Configuration Setup Utility program menu Select Power On Password Type your password and press Down Arrow 4 Type your password again Chapter 3 Configuration Setup Utility program 45 10 At Password
49. supports the SCSI Configured AutoMatically SCAM protocol you do not need to manually assign the ID However if the device does not support the SCAM protocol use the documentation that comes with the device to manually set the SCSI ID 2 Use the instructions in Working with internal drives on page 109 to install internal SCSI devices These instructions are for the general installation of an internal drive in your server 3 Ensure that the SCSI cables are set up properly a The cables attach only one way to the connectors on the system board b There are three cable connectors to the SCSI controller on the system board a 68 pin internal SCSI connector for channel A a 68 pin external SCSI connector for channel B and a 50 pin internal SCSI connector for channel B If your server has an internal SCSI hard disk drive it is connected to the channel A 68 pin connector For connecting external SCSI devices there is a cable connecting The SCSI controller channel B 68 pin connector to an external SCSI connector at the rear of the chassis c Although the physical specifications of your server limit the number of internal devices you can install it is possible to add internal and external devices to the SCSI controller For information on extra cables contact your IBM reseller or IBM marketing representative Chapter 5 Installing options 113 4 If necessary use the SCSISelect utility program to change settings fo
50. sure all adapters are installed correctly For instructions on adding adapters see Chapter 5 Installing options on page 67 If the problem cannot be isolated and corrected have the computer serviced 8603 A pointing device or system board error occurred Action Have the computer serviced 19990301 A hard disk failure occurred Action Have the computer serviced Other numbers The server POST found an error Action Follow the instructions on the screen 176 Netfinity 3500 M10 User s Handbook Error messages specific to the integrated Ethernet subsystem Note The error messages shown in this section are available only with the integrated Ethernet subsystem These error messages are not available when RPL remote program load or DHCP dynamic host configuration protocol is used through optional network adapters If a failure condition occurs after the Ethernet controller is initialized an error message appears on the screen The error messages that can occur are shown below If you experience any error related to the integrated Ethernet subsystem record the error message and tell your network administrator about the problem RPL related error messages These error messages are specific to the integrated Ethernet controller and the RPL environment of your server The two most common error messages are shown below RPL ROM ERR 105 The integrated Ethernet failed the loopback test RPL ROM
51. the replaced item Any feature conversion or upgrade IBM or your reseller services must be installed on a Machine which is 1 for certain Machines the designated serial numbered Machine and 2 at an engineering change level compatible with the feature conversion or upgrade Many features conversions or upgrades involve the removal of parts and their return to IBM A part that replaces a removed part will assume the warranty service status of the removed part Before IBM or your reseller exchanges a Machine or part you agree to remove all features parts options alterations and attachments not under warranty service You also agree to 1 ensure that the Machine is free of any legal obligations or restrictions that prevent its exchange 2 obtain authorization from the owner to have IBM or your reseller service a Machine that you do not own and 3 where applicable before service is provided a follow the problem determination problem analysis and service request procedures that IBM or your reseller provides b secure all programs data and funds contained in a Machine 224 Netfinity 3500 M10 User s Handbook c provide IBM or your reseller with sufficient free and safe access to your facilities to permit them to fulfil their obligations and d inform IBM or your reseller of changes in a Machine s location IBM is responsible for loss of or damage to your Machine while it is 1 in IBM s possession or 2 in transit in t
52. the configuration and setup of your server regardless of which operating system you are using However the settings you select in your operating system might override any similar settings in the Configuration Setup Utility program The following is a brief description of the categories that appear in the main menu of the Configuration Setup Utility program e System Summary e Product Data e Devices and I O Ports 17 e Start Options e Date and Time e System Security e Advanced Setup e ISA Legacy Resources e Power Management This chapter contains the following sections e Starting and using the program on page 19 which contains information about starting using and exiting the Configuration Setup Utility e Overview on page 25 which contains descriptions of the configuration and setup options by categories e Instructions for common procedures on page 41 which contains more detailed instructions and information for performing some of the more common configuration tasks e Quick reference for network related settings on page 58 which contains concise step by step instructions for enabling network related settings for your server 18 Netfinity 3500 M10 User s Handbook Starting and using the program To start the Configuration Setup Utility program 1 Turn on your server If your server is already on when you start this procedure you must shut down the operating system turn off the server
53. to make memory available to the Plug and Play adapter you want to install For instructions on removing adapters see Chapter 5 Installing options on page 67 Note If you remove an ISA legacy adapter set the memory resources used by the removed adapter to Available before installing another adapter 4 If you have other PCI or Plug and Play adapters installed you might need to remove one of these adapters to make memory available to the Plug and Play adapter you want to install If the problem cannot be isolated and corrected have the computer serviced Chapter 6 Solving problems 171 POST message Description 1882 A Plug and Play adapter has requested an I O address that is not available or the Plug and Play adapter might be defective Action 1 Make sure that all ISA legacy adapters are set correctly in the Configuration Setup Utility program If the I O address settings are not correct change and save the settings Setting the resources used by ISA legacy adapters to ISA Resource enables the Plug and Play function to configure around the legacy adapters For background information on PCI ISA Plug and Play and legacy non Plug and Play adapters refer to Chapter 5 Installing options on page 67 For information about required I O resource settings for ISA legacy adapters refer to the documentation that comes with these adapters For instructions on using the Configuration Setup Utility program see
54. use and not for resale from IBM or your reseller The term Machine means an IBM machine its features conversions upgrades elements or accessories or any combination of them The term Machine does not include any software programs whether pre loaded with the Machine installed subsequently or otherwise Unless IBM specifies otherwise the following warranties apply only in the country where you acquire the Machine Nothing in 222 Netfinity 3500 M10 User s Handbook this Statement of Warranty affects any statutory rights of consumers that cannot be waived or limited by contract If you have any questions contact IBM or your reseller Machine Netfinity 3500 M10 Warranty Period Parts Three 3 years Labor Three 3 year Contact your place of purchase for warranty service information Some IBM Machines are eligible for On site warranty service depending on the country where service is performed The IBM Warranty for Machines IBM warrants that each Machine 1 is free from defects in materials and workmanship and 2 conforms to IBM s Official Published Specifications The warranty period for a Machine is a specified fixed period commencing on its Date of Installation The date on your sales receipt is the Date of Installation unless IBM or your reseller informs you otherwise During the warranty period IBM or your reseller if approved by IBM to provide warranty service will provide repair and exchange ser
55. within the next business day 9 a m to 5 p m local time Monday though Friday The premium upgrade provides 4 hour average response 24 hours a day 7 days a week e On site service to premium on site service If your warranty provides for on site service you can upgrade to premium on site service 4 hour average on site response 24 hours a day 7 days a week You also can extend your warranty Warranty and Repair Services offers a variety of post warranty maintenance options including ThinkPad EasyServ Maintenance Agreements Availability of the services varies by product For more information about warranty upgrades and extensions e In the U S call 1 800 426 4968 e In Canada call 1 800 465 7999 e In all other countries contact your IBM reseller or IBM marketing representative Ordering publications Additional publications are available for purchase from IBM For a list of publications available in your country e In the U S Canada and Puerto Rico call 1 800 879 2755 e In other countries contact your IBM reseller or IBM marketing representative Chapter 7 Getting help service and information 209 210 Netfinity 3500 M10 User s Handbook Appendix A Server records and specifications This appendix contains forms for recording information about your server which can be helpful if you decide to install additional hardware or if you ever need to have your server serviced Serial numbers and keys
56. 0 User s Handbook Software generated error messages These messages appear if a problem or conflict is detected by the application program the operating system or both Error messages for operating system and other software problems are generally text messages but they also can be numeric messages For information about these software error messages refer to the information that comes with the operating system or application program or both Diagnostic error codes and messages These codes and messages appear if a hardware problem is detected by one of the IBM Enhanced Diagnostics test programs Along with error codes the messages present text information that can be used to identify a failing part Chapter 6 Solving problems 151 Solving POST error message problems If you receive an error message during the power on self test POST completing the steps outlined in this section might enable you to resolve the problem Note If you have just added removed or changed the location of a device and you receive an error message follow the procedure described in the Important text box on page 22 If the procedure on page 22 does not eliminate the error message then proceed with the following instructions 1 Write down all error code numbers and descriptions that appear on the screen as you start your server Note that a single problem can cause several error messages to appear When you correct the cause of the first error message
57. 00 M10 User s Handbook Accessing drive bays Before you begin e Read Safety information on page 70 and Handling static sensitive devices on page 72 e Turn off the server and all other connected devices e Disconnect all external cables and power cords and then remove the server cover see Preparing to install and remove options on page 75 Notes 1 Drive bays 1 4 and on some models 5 come with drives preinstalled 2 Drive bays 2 and 3 have a bay panel and static shield installed 3 If you remove a drive which has removable media from a bay and you do not intend to install a new drive immediately reinstall the static shield and bay panel for that bay To access drive bays 1 through 4 go to Accessing drive bays 1 through 4 on page 116 To access drive bays 5 and 6 go to Accessing drive bays 5 and 6 on page 118 Chapter 5 Installing options 115 Accessing drive bays 1 through 4 1 If the drive you are installing has removable media remove the bay panel from the drive bay by using a flat bladed screwdriver to pry the tab on the left edge of the panel as shown 2 Remove the top cover by using a flat bladed screwdriver to release the tab on the left edge as shown 116 Netfinity 3500 M10 User s Handbook 3 Remove the two screws that secure the top and the bottom of the upper drive bracket then disconnect the power and signal cabl
58. 3 If the diagnostic programs detect a failure replace the diskette drive If the problem cannot be isolated and corrected have the computer serviced 162 Netfinity 3500 M10 User s Handbook POST message Description 662 A diskette drive configuration error occurred Action 1 Verify that the Configuration Setup Utility program correctly reflects the number of diskette drives you have installed For instructions on using the Configuration Setup Utility program refer to Chapter 3 Using the Configuration Setup Utility Program on page 17 2 If you installed or removed a diskette drive you must save the new configuration in the Configuration Setup Utility program Refer to the Important text box on page 22 for further information and instructions on saving the configuration If this does not correct the problem have the computer serviced 762 A math coprocessor configuration error occurred Action Have the computer serviced 11XX Serial port error XX serial port number Action Have the computer serviced 1762 A hard disk configuration error occurred Action 1 Verify that the Configuration Setup Utility program correctly reflects the number of hard disk drives you have installed For instructions on using the Configuration Setup Utility program refer to Chapter 3 Using the Configuration Setup Utility Program on page 17 2 If you added or removed a hard disk drive you must save th
59. 99 This chapter contains Starting and using the program 00 19 Viewing and changing settings 21 Saving Configuration Settings 0 22 Exiting from the program 2 24 OVERVIEW stina IN A ak he he Bohn A A Ba a E de gl 25 Syste SUMMAT An adia aoa doe amp Gull Aan Ne eS 25 Product Datas diia ai peheka Ae ied al Lace hd Ada hod 26 Devices and I O Ports 0 0 0000 2 27 Start Options e k cep LAG wakes SE EA EE doe 30 Date anid Time d ses yoni ek i ee a ale Be chy A 32 System Security a deda ule kay i eel ee 32 Advanced Setup ok cb ee ee a at 34 ISA Legacy Resources 0 00000 37 Power Management 20 0 0004 39 Instructions for common procedures 41 Viewing the System Summary 41 Setting the date and time 0 42 Understanding the power on password 42 Understanding the administrator password 47 Enhanced security ps don p a A 2 000 200 0200 50 Setting the startup sequence 0 53 Setting remote administration 54 Understanding power management 55 Quick reference for network related settings 58 The Configuration Setup Utility program is stored in the EEPROM electrically erasable programmable read only memory of your server You can use the Configuration Setup Utility program to view and change
60. Chapter 3 Using the Configuration Setup Utility Program on page 17 2 The server is checking for the diskette drive in the startup sequence Use the Configuration Setup Utility program to verify this 3 The diskette you are using is good and not damaged Try inserting another diskette if you have one 4 The diskette is inserted correctly with its label up and its metal shutter end first in the drive 5 The diskette contains the necessary files to start the server the diskette must be startable 6 The diskette drive cable is properly installed and securely connected 7 There is no problem with your software program see Software Problem on page 190 If the problem cannot be isolated and corrected have the computer serviced Monitor problems Action General monitor problems Some IBM monitors have their own self tests If you suspect a problem with your monitor refer to the information supplied with the monitor for adjustment and testing instructions If you cannot find the problem check the other listings on monitor problems in this table If the problem cannot be isolated and corrected have the monitor and computer serviced 182 Netfinity 3500 M10 User s Handbook Monitor problems Action Wavy unreadable rolling distorted or jittery screen images If the monitor self tests show that the monitor is working properly verify that 1 The location of the monitor is
61. ERR 107 Media test failed check the cable Error 105 indicates that a power on diagnostic test performed by the Ethernet module did not execute correctly If this error message appears you must have the computer serviced Error 107 indicates that the cable from the LAN is not securely connected to the Ethernet port on your server Check the cable to ensure that it is properly connected Other error messages that might occur are shown in the following table Chapter 6 Solving problems 177 RPL ROM ERR RPL ROM ERR RPL ROM ERR RPL ROM ERR RPL ROM ERR RPL ROM ERR RPL ROM ERR 100 101 102 103 104 106 110 The integrated Ethernet cannot be found The integrated Ethernet was unable to initialize The integrated Ethernet could not be reset There are multiple Ethernets in the system Specify the correct serial number in NET CFG The integrated Ethernet EEPROM is faulty or not present The integrated Ethernet is configured for Plug and Play in non Plug and Play system The integrated Ethernet RAM failed the memory test 178 Netfinity 3500 M10 User s Handbook DHCP related error messages Error messages related to DHCP and the integrated Ethernet controller are shown in the following table E61 E62 E63 E67 E d E6e E71 M10 M11 M20 M21 M22 M30 M31 M32 M33 M34 Service boot canceled Cannot initialize controller
62. Extended Capabilities Port and Enhanced Parallel Port modes Select this mode if you have both ECP and EPP devices connected to the parallel port e Bidirectional This mode is used for data transfer to other computers and supported devices The Parallel Port Extended Mode DMA field shows the channel assignment for direct memory access DMA The parallel port can use DMA data transfer when the extended mode is set to either ECP or ECP and EPP The Parallel Port IRQ field shows the interrupt request number 28 Netfinity 3500 M10 User s Handbook Devices and I O Ports Descriptions Video setup Video Controller Video Memory Video Aperature Primary Display Palette Snooping Video Interrupt The Video Setup menu displays the type of video controller the amount of video memory and the size of the video aperture if applicable You can also enable or disable Video interrupt Enable Video Interrupt if you are using an application that requires this support IDE Drives Setup IDE Hard Disk Drive 0 IDE Hard Disk Drive 1 IDE CD ROM Drive 2 IDE Hard Disk Drive 3 The IDE Drives Setup menu displays the hard disk and CD ROM drives that either are already installed or can be installed in your server If a hard disk is installed it shows the size and selectable performance If a CD ROM drive is installed it shows the selectable performance The performance indicates the speed at which the drive will transfer data
63. Legacy Resources Descriptions Options Memory Resources Use Memory Resources to allocate system memory regions for an adapter The menu lists the hexadecimal addresses of the available memory regions You allocate memory to an adapter by selecting the ISA Resource setting for an available hexadecimal address Be sure to read the documentation that comes with your adapter You might need to make changes to the adapter to accommodate the selections you make for Memory Resources For example you might have to move jumpers or switches on the adapter or make changes to the software that comes with the adapter I O Port Resources Use I O Port Resources to allocate input output ports for an adapter The menu lists the hexadecimal addresses of the available I O ports You allocate I O ports to an adapter by selecting the ISA Resource setting for an available hexadecimal address Be sure to read the documentation that comes with your adapter You might need to make changes to the adapter to accommodate the selections you make for I O Port Resources For example you might have to move jumpers or switches on the adapter or make changes to the software that comes with the adapter Chapter 3 Configuration Setup Utility program 37 ISA Legacy Resources Options Descriptions DMA Resources Use DMA Resources to allocate direct memory access DMA channels for an adapter The menu lists the channel assignments for DMA whi
64. Mpv eykataot oete To mpo v aut diaBdoTe Tic TANpoMopies aop dsia safety information A term k telep t se el tt olvassa el a Biztons gi el r sokat Prima di installare questo prodotto leggere le Informazioni sulla Sicurezza EOI HEERE RRA ESM Ke Sim EMSS aJn AO ta SPS ACSA Ipex ma ce MHCTasIMpa OBO IPOAyKT NpouwutajTe uApopMalmjata 3a Ge3OeHOCT Lees voordat u dit product installeert eerst de veiligheidsvoorschriften Les sikkerhetsinformasjonen Safety Information for du installerer dette produktet Przed zainstalowaniem tego produktu nale y zapozna sie z ksi k Informacje dotycz ce bezpiecze stwa Safety Information Contents Vv Antes de instalar este produto leia as Informa es sobre Seguran a Nepeg ycTaHoBKon nposyKTa NPOYTUTe VHCTPYKLINN NO TexHUKe GesonacHocTn Pred in tal ciou tohto zariadenia si pecitaje Bezpe nostn predpisy Pred namestitvijo tega proizvoda preberite Varnostne informacije Antes de instalar este producto lea la informaci n de seguridad L s s kerhetsinformationen innan du installerar den h r produkten PREEZ BAMM RARA FR Vi Netfinity 3500 M10 User s Handbook A A DANGER Electrical current from power telephone and communication cables is hazardous To avoid a shock hazard Do not connect or disconnect any cables or perform installation maintenance or reconfiguration of this product during an el
65. Netfinity 3500 M10 User s Handbook Netfinity 3500 M10 User s Handbook Note Before using this information and the product it supports be sure to read the general information under Appendix B Product warranties and notices on page 219 First Edition July 1999 INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some jurisdictions do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This publication could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in new editions of the publication IBM may make improvements and or changes in the product s and or the program s described in this publication at any time This publication was developed for products and services offered in the United States of America and the United Kingdom It is possible that this publication may contain reference to or information about IBM products machines and programs programming or services that are not announced in your country Such references or information must not be construed to mean that IBM intends to announce such IBM products programming or services in your coun
66. ONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF EXPRESS OR IMPLIED WARRANTIES SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU IN THAT EVENT SUCH WARRANTIES ARE LIMITED IN DURATION TO THE WARRANTY PERIOD NO WARRANTIES APPLY AFTER THAT PERIOD Items Not Covered by Warranty IBM does not warrant uninterrupted or error free operation of a Machine Unless specified otherwise IBM provides non IBM machines WITHOUT WARRANTIES OF ANY KIND Any technical or other support provided for a Machine under warranty such as assistance via telephone with how to questions and those regarding Machine set up and installation will be provided WITHOUT WARRANTIES OF ANY KIND Warranty Service 220 Netfinity 3500 M10 User s Handbook To obtain warranty service for the Machine contact your reseller or IBM In the United States call IBM at 1 800 772 2227 In Canada call IBM at 1 800 565 3344 You may be required to present proof of purchase IBM or your reseller provides certain types of repair and exchange service either at your location or at a service center to keep Machines in or restore them to conformance with their Specifications IBM or your reseller will inform you of the available types of service for a Machine based on
67. Play adapters installed you might need to remove one of these adapters to make an interrupt available to the Plug and Play adapter you want to install If the problem cannot be isolated and corrected have the computer serviced 170 Netfinity 3500 M10 User s Handbook POST message Description 1881 A Plug and Play adapter has requested memory resources that are not available Action 1 Make sure that all ISA legacy adapters are set correctly in the Configuration Setup Utility program If the memory resource settings are not correct change and save the settings Setting the resources used by ISA legacy adapters to ISA Resource enables the Plug and Play function to configure around the legacy adapters For background information on PCI ISA Plug and Play and legacy non Plug and Play adapters refer to Chapter 5 Installing options on page 67 For information about required memory resource settings for ISA legacy adapters refer to the documentation that comes with these adapters For instructions on using the Configuration Setup Utility program see Chapter 3 Using the Configuration Setup Utility Program on page 17 2 Make sure that switches on all ISA legacy adapters are set correctly For information about switch settings refer to the documentation that comes with the ISA legacy adapters 3 If all memory resources are being used by ISA legacy adapters you might need to remove an ISA legacy adapter
68. Prompt select Off On or Dual Press Left Arrow lt or Right Arrow gt to toggle between selections Note If Remote Administration is enabled you cannot select On In this case you should select Dual If it is set to On when Remote Administration is enabled it will automatically be reset to Dual Select Change Power On Password and follow the instructions on the screen Press Esc twice to return to the Configuration Setup Utility program menu Before you exit from the program select Save Settings from the Configuration Setup Utility program menu To exit from the Configuration Setup Utility program press Esc and follow the instructions on the screen Deleting a power on password Use the Configuration Setup Utility program to delete a power on password To delete a power on password 1 Start the Configuration Setup Utility program see Starting and using the program on page 19 Select System Security from the Configuration Setup Utility program menu Select Power On Password Select Delete Power On Password and follow the instructions on the screen Press Esc twice to return to the Configuration Setup Utility program menu Before you exit from the program select Save Settings from the Configuration Setup Utility program menu To exit from the Configuration Setup Utility program press Esc and follow the instructions on the screen 46 Netfinity 3500 M10
69. User s Handbook Understanding the administrator password m Important When enhanced security is enabled it is vital that you keep a record of your administrator password in a secure place If you forget or lose the administrator password the system board in your server must be replaced in order to regain access to the Configuration Setup Utility program For more information on Enhanced Security see Enhanced security on page 50 Setting an administrator password deters unauthorized persons from changing settings in the Configuration Setup Utility program When an administrator password is set you can change settings in the Configuration Setup Utility program only after typing the administrator password at the password prompt that appears when you try to access the Configuration Setup Utility program If you are responsible for maintaining the settings of several servers you might want to set an administrator password When you set an administrator password a password prompt appears each time you try to access the Configuration Setup Utility program The password does not appear on the screen as you type it If you type the wrong password you receive a screen message telling you so If you type the wrong password three times you must turn the server off and start again When you type the correct password the Configuration Setup Utility program menu appears If both a power on and administrator password are set you
70. a wide variety of sources available from IBM to assist you For example IBM maintains pages on the World Wide Web where you can get information about IBM products and services find the latest technical information and download device drivers and updates Some of these pages are http www ibm com Main IBM home page 4 http www ibm com pc IBM Personal Computing 4 http www ibm com pc support IBM Personal Computing Support 4 http www ibm com pc us ibmpc IBM Commercial Desktop PCs U S 4 http www ibm com pc us intellistation IBM IntelliStation Workstations U S 4 http www ibm com pc us accessories Options by IBM U S 4 http www ibm com pc us netfinity IBM Netfinity Servers U S 4 http www ibm com pc us server sguide IBM ServerGuide U S 4 http www ibm com pc us netfinity system_ management IBM Systems Management U S 4 http www ibm com software os warp server IBM OS 2 Warp Server 4 http www ibm com pc techconnect IBM TechConnect You can select a country specific Web site from these pages You might also want to visit the Web pages of other companies for information about other operating systems software and 198 Netfinity 3500 M10 User s Handbook accessories The following are some other Web sites you might find helpful http www lotus com http www tivoli com http www microsoft com http www novell co
71. abled your server checks the master boot record to see if the information has changed since the last time you turned on the server If the information has changed the BIOS will display a message that warns that your system might contain a virus Note This option does not have an effect on the supplied anti virus program or on additional virus checking programs you may have purchased It also does not remove viruses from your server Chapter 3 Configuration Setup Utility program 31 Date and Time If you select Date and Time from the Configuration Setup Utility main menu you can view and change the date and time of the internal clock in your server Date and Time Descriptions Time Time shows the time in a 12 or 24 hour format In a 24 hour 12 midnight is 00 00 00 12 noon is 12 00 00 1 p m is 13 00 00 Date Date displays the set date in MM DD YYYY format Note Different countries have different date formats System Security If you select System Security from the Configuration Setup Utility main menu you can view and in some cases change the system security settings for your server You can use this menu to control access to the hard disk and diskette drives You can also set change and delete power on and administrator passwords System Security Enhanced Security Descriptions If your model has the Enhanced Security feature this option on the System Security menu shows the curren
72. age server components and options Note When you add an option do not open the static protective package containing the option until you are instructed to do sO When you handle options and other server components take these precautions to avoid static electricity damage Limit your movement Movement can cause static electricity to build up around you Always handle components carefully Handle adapters and memory modules by the edges Never touch any exposed circuitry Prevent others from touching components When you are installing a new option touch the static protective package containing the option to an unpainted bare metal surface on the server for at least two seconds This reduces static electricity in the package and your body When possible remove the option and install it directly into the server without setting the option down When this is not possible place the static protective package that the option came in on a smooth level surface and place the option on it Do not place the option on the server cover or other metal surface 72 Netfinity 3500 M10 User s Handbook Available options and features The following are some of the available options and features that are discussed in this chapter e System board components System memory called dual in line memory modules DIMMs Microprocessor upgrades Switch for diskette write protection Jumper for erasing lost or forgotten pas
73. ain warranty service for that Machine in any of those countries from either 1 an IBM reseller approved to perform warranty service or 2 from IBM The applicable laws Country unique terms and competent court for this Statement are those of the country in which the warranty service is being provided However the laws of Austria govern this Statement if the warranty service is provided in Albania Armenia Belarus Bosnia and Herzegovina Bulgaria Croatia Czech Republic Federal Republic of Yugoslavia Georgia Hungary Kazakhstan Kirghizia Former Yugoslav Republic of Macedonia FYROM Moldova Poland Romania Russia Slovak Republic Slovenia and Ukraine The following terms apply to the country specified EGYPT Limitation of Liability The following replaces item 2 in this Section 2 as to any other actual direct damages IBM s liability will be limited to the total amount you paid for the Machine that is the subject of the claim Applicability of suppliers and resellers unchanged FRANCE Limitation of Liability The following replaces the second sentence of the first paragraph of this Section In such instances regardless of the basis on which you are entitled to claim damages from IBM IBM is liable for no more than items 1 and 2 unchanged GERMANY The IBM Warranty for Machines The following replaces the first sentence of the first paragraph of this Section Appendix B Product warranties and notices 227 The war
74. al drives Instructions for connecting external options are also included in this chapter as well as instructions for setting jumpers Chapter 6 Solving problems includes an overview of the diagnostic tools instructions for testing the server error codes and messages and troubleshooting charts This chapter also contains information about checking the server for damage and replacing the battery Chapter 7 Getting help service and information provides instructions on how to obtain service and technical assistance for your Netfinity 3500 M10 server and other IBM products that you might plan to use This chapter also contains information about other publications products warranties and services that IBM offers Also included are fax numbers toll free telephone numbers Copyright IBM Corp 1999 xiii Notices used in this book and access information for electronic bulletin boards online services and the World Wide Web Appendix A Server records and specifications provides a section to record and update important information about your server including serial numbers key number and device records Whenever you add options to your server be sure to update the information in these records In addition to server records this chapter contains the server specifications such as product dimensions and environmental operating requirements This chapter also contains instructions for setting switches Append
75. am OVERVIEW ne aere sAn ee ie ar a a E teh Deca ne R aia Instructions for common procedures Quick reference for network related settings Chapter 4 Taking care of your server Cleaning the mouse 0 00 Replacing the battery 00 Moving your server 2 ee Chapter 5 Installing options Before you begin 0 2 00 00 00002 0004 Safety information oaa aaa Handling static sensitive devices o a oaa aaa aaa Available options and features o oo aaa aaa Tools required oaaao Preparing to install and remove options Working with options on the system board ix xiii xiii xiv XV 11 12 14 15 16 17 19 25 41 58 63 65 67 69 70 72 73 73 75 82 iii Working with adapters 0 00 2 100 Working with internal drives 109 Working with security options 124 Completing the installation 0 0 134 Interrupt and DMA resources 004 144 Chapter 6 Solving problems 147 Using diagnostic tools 0 000 148 IBM Enhanced Diagnostics 0 000 191 Installing files from Option Diskettes 193 BIOS recov r cre saabna t arp Peele A ede 8 tees 193 Changing the battery 0 0 0 000 194 Chapter 7 Getting help
76. amage Disconnect the attached power cords telecommunications systems networks and modems before you open the device covers unless instructed otherwise in the installation and configuration procedures Connect and disconnect cables as described in the following table when installing moving or opening covers on this product or attached devices 70 Netfinity 3500 M10 User s Handbook 1 2 To Connect Turn everything OFF First attach all cables to devices Attach signal cables to connectors Attach power cords to outlet Turn device ON To Disconnect 1 2 Turn everything OFF First remove power cords from outlet Remove signal cables from connectors Remove all cables from devices Important Before you install or remove any option read the safety procedures and component handling guidelines in this section These precautions and guidelines will help you work safely 8 A CAUTION Never remove the cover on a power supply or any part that has the following label attached D A Hazardous voltage current and energy levels are present inside any component that has this label attached There are no serviceable parts inside these components If you suspect a problem with one of these parts contact a service technician Chapter 5 Installing options 71 Handling static sensitive devices Static electricity though harmless to you can seriously dam
77. andling static sensitive devices on page 72 1 Ensure that all components have been reassembled correctly and that no tools or loose screws are left inside your server 2 Clear any cables that might impede the replacement of the cover 3 Install the side cover by placing it into position and sliding it to the rear as shown in the following illustration Make sure the cover is latched into position 4 Lock the cover For more information on locking the server cover see Chapter 2 Operating your server on page 11 5 Make sure the stabilizing feet are rotated outward so that they properly support the server Refer to Using the stabilizing feet on page 75 Chapter 5 Installing options 135 6 Reconnect the external cables and cords to the server then plug the power cords into properly grounded electrical outlets Updating the server configuration The configuration information in this section applies to installing options For more information on using the Configuration Setup Utility program see Chapter 3 Using the Configuration Setup Utility Program on page 17 Also you may need to install device drivers after updating the configuration settings For more information see the instructions that come with the option to determine if device drivers are required and how to install them After you add remove or replace options you must update the configuration settings This reco
78. appropriate Magnetic fields around other devices such as transformers appliances fluorescent lights and other monitors might be causing the problem To determine if the location is causing the problem a Turn off the monitor Moving a color monitor while it is turned on might cause screen discoloration b Adjust the placement of the monitor and other devices so that they are at least 305 mm 12 in apart Also when relocating the monitor be sure it is at least 75 mm 3 in from the diskette drives to prevent diskette drive read write errors c Turn on the monitor 2 An IBM monitor signal cable is properly connected to the monitor and server and that the cable is installed securely Non IBM monitor signal cables might cause unpredictable problems 3 You are not trying to run your monitor at a higher refresh rate than the monitor supports Refer to the documentation that comes with your monitor for supported refresh rates Note An enhanced monitor signal cable with additional shielding might be available for your monitor See your IBM reseller or marketing representative for information If the problem cannot be isolated and corrected have the monitor and computer serviced Screen flickers Set the monitor for the highest noninterlaced refresh rate supported by your monitor and the video controller in your server For further information refer to the documentation that comes with your monitor Attention Usi
79. apters Power supply e 330 W 115 230 V ac 50 60 Hz e Automatic ac voltage sensing e Built in overload and surge protection System Management e RPL remote program load and DHCP dynamic host configuration protocol e Wake on LAN e Alert on LAN supported on certain models e Remote reset from LAN Security e Power on and administrator passwords e Lockable cover e Bolt down capability e Chassis intrusion detection e Startup sequence control e Startup without diskette drive keyboard or mouse e Unattended start mode e Control access to diskette hard disk serial port parallel port Video e Standard Graphics adapter or AGP graphics adapter depending on server model Integrated functions e Ethernet controller with 1OBASE T and 100BASE TX connectivity e ECP EPP parallel port e Two 16550 UART serial ports e Two USB ports e Mouse port e Keyboard port e Monitor port on graphics adapter e Ethernet RJ 45 port Operating systems supported e Microsoft Windows NT Server Version 4 0 e Novell Netware Version 4 x or 5 x e SCO UnixWare e IBM OS 2 Warp Server SMP See Viewing the System Summary on page 41 for information on viewing the configuration information for your server Chapter 1 Introducing your Netfinity 3500 M10 server 3 Getting started Before you install hardware and software in your server you need to determine the hardware software and operating syste
80. arts on the system board on page 82 2 AN CAUTION When replacing the lithium battery use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer If your system has a module containing a lithium battery replace it only with the same module type made by the same manufacturer The battery contains lithium and can explode if not properly used handled or disposed of Do not Throw or immerse into water Heat to more than 100 C 212 F Repair or disassemble Dispose of the battery as required by local ordinances or regulations Note In the U S call 1 800 IBM 4333 for information about battery disposal Chapter 6 Solving problems 195 1 If necessary remove the adapters installed in the option slots For instructions see Removing adapters on page 107 2 If necessary disconnect any cables from the system board that might impede access to the battery 3 Read Lithium battery notice on page ix 4 Remove the old battery as shown in the following illustrations y 7 O l al 5 Install the new battery as shown in the following illustrations e Note When the server is turned on for the first time after battery replacement an error message might be displayed This is normal after replacing the battery What to do next e To work with another option go to the appropriate section e To complete the r
81. asterisk is beside a menu item then a resource conflict is detected When you complete your changes or finish viewing information return to the Configuration Setup Utility menu and select Save Settings to save the changes From this location you can exit the Configuration Setup Utility program To exit from the Configuration Setup Utility program follow these steps 1 From the Configuration Setup Utility menu press Esc 2 The Exit Setup menu appears You can save your changes exit from the Configuration Setup Utility program without saving your changes or return to the Configuration Setup Utility menu Use the arrow keys to select the desired option and press Enter 140 Netfinity 3500 M10 User s Handbook Configuring an ISA legacy adapter To configure an installed ISA legacy adapter you might need to alter switch or jumper settings on the adapter Also you must use the Configuration Setup Utility program to identify the ISA legacy resource requirements such as memory locations I O assignments and DMA and interrupt assignments Note For more information about required resources and switch settings refer to the documentation that comes with the adapter To store the legacy resource information for an installed adapter 1 Start the Configuration Setup Utility see Starting the Configuration Setup Utility program on page 137 2 Select ISA Legacy Resources from the Configuration Setup Utility menu and pre
82. atement of Warranty IBM s liability will be limited to the total amount you paid for the Machine that is the subject of the claim Applicability of suppliers and resellers unchanged The following replaces the second paragraph of this Section Unless otherwise provided by mandatory law IBM and your reseller are not liable for any of the following items 1 and 2 unchanged 3 indirect damages even if IBM or your reseller is informed of their possibility SOUTH AFRICA NAMIBIA BOTSWANA LESOTHO AND SWAZILAND Limitation of Liability The following is added to this Section IBM s entire liability to you for actual damages arising in all situations involving nonperformance by IBM in respect of the subject matter of this Statement of Warranty will be limited to the charge paid by you for the individual Machine that is the subject of your claim from IBM TURKIYE Production Status The following replaces this Section IBM fulfils customer orders for IBM Machines as newly manufactured in accordance with IBM s production standards UNITED KINGDOM Limitation of Liability The following replaces items 1 and 2 of the first paragraph of this Section 1 death or personal injury or physical damage to your real property solely caused by IBM s negligence 2 the amount of any other actual direct damages or loss up to the greater of Pounds Sterling 150 000 or 125 percent of the charges if recurring the 12 months charges apply for the Machine
83. ation Setup Utility main menu 30 Netfinity 3500 M10 User s Handbook Start Options Descriptions Keyboardless Operation Mode When this option is enabled the server can start up and run without a keyboard If you enable this option you must disable your power on password which can be done using the System Security option on the Configuration Setup Utility main menu Power On Self Test Use this option to set the level of power on self testing Quick or Enhanced that will be done during the power on sequence Note The Quick setting reduces the amount of testing however Quick setting is not recommended when using an unattended start mode Power on Logos Use this option to control whether or not logos are displayed during the power on sequence Power On F1 Esc Option Power On Status Use this option to control whether or not the F1 and Esc key options are displayed during the power on sequence This setting does not affect the behavior of these keys only the display of the options Use this option to control whether or not power on status indicators such as memory count and system check points are displayed during the power on sequence This option also controls the power on beeps Virus Detection Use this option to specify whether you want the virus checker that comes with the server BIOS to check for viruses each time you turn on your server When virus detection is en
84. ator module VRM location of 83 W wake on LAN 14 57 settings quick reference 59 wake on LAN hardware for 73 wake up on alarm 57 warranty copy of 219 warranty extensions and upgrades 208 warranty service 204 work area arranging 6 World Wide Web home page 198 201 write protect switch setting 133 248 Netfinity 3500 M10 User s Handbook Part Number 37L6687 Printed in U S A July 1999
85. bling the server m Important e For operation of the system within FCC Class A limits Class 5 Ethernet cabling must be used e If there is a label covering the power connector remove it Connect the power cords to the server and other devices first then plug the cords into properly grounded electrical outlets e When the power cord is first plugged in the server powers on for a few seconds then powers off This is normal operation e In some circumstances the server might not power off immediately when the power switch is pressed In this case hold the power switch down until the power turns off 10 Netfinity 3500 M10 User s Handbook Chapter 2 Operating your server This chapter provides information to help you in the day to day use of your server m Important The power line and power control behavior of the Netfinity 3500 M10 is different from some earlier server models Note the following e When the power cord is first plugged in the server might appear to power on for a few seconds then power off This is a normal sequence to enable the server to self initialize e The power switch will normally operate with a single touch However in some circumstances the server may not immediately power off In this case hold the power switch down for approximately 5 seconds The server will then turn off Do not operate your server with the cover off Proper cooling is required for the reliable per
86. caused by incorrectly installed memory a failing DIMM or a system board failure Action 1 If you have added memory see Memory DIMM options on page 86 and Chapter 3 Using the Configuration Setup Utility Program on page 17 to verify that the new memory is correct for your server and that it is installed and configured correctly 2 Run the diagnostic programs to verify the problem See IBM Enhanced Diagnostics on page 191 for information about diagnostic programs provided with your server If the problem cannot be isolated and corrected have the computer serviced 301 303 A failure occurred during testing of the keyboard and keyboard controller These error messages also might be accompanied by continuous beeping Action Ensure that 1 Nothing is resting on the keyboard and pressing a key 2 No key is stuck 3 The keyboard cable is securely attached to the keyboard connector on the server For the location of the keyboard connector refer to Cabling the server on page 8 Note If you have just connected a new mouse or other pointing device turn the server off and disconnect that device Wait at least 5 seconds and then turn the server on If the error message goes away replace the device If the error message remains have the keyboard and cable or the computer serviced Chapter 6 Solving problems 161 POST message Description 601 A failure occurred during testing of th
87. ch allows I O devices to transfer data to and from memory You allocate DMA channels to an adapter by selecting the ISA Resource setting for an available channel Be sure to read the documentation that comes with your adapter You might need to make changes to the adapter to accommodate the selections you make for DMA Resources For example you might have to move jumpers or switches on the adapter or make changes to the software that comes with the adapter Interrupt Resources Use Interrupt Resources to allocate interrupt requests IRQs for an adapter The menu lists the system IRQs and their functions You allocate IRQs to an adapter by selecting the ISA Resource setting for an available IRQ Be sure to read the documentation that comes with your adapter You might need to make changes to the adapter to accommodate the selections you make for Interrupt Resources For example you might have to move jumpers or switches on the adapter or make changes to the software that comes with the adapter 38 Netfinity 3500 M10 User s Handbook Power Management If you select Power Management from the Configuration Setup Utility main menu you can view and in some cases change settings that affect the energy saving features of your server With Power Management your server and monitor if you have a monitor attached and your monitor supports Display Power Management Signaling DPMS can be set to go into a reduced power state
88. cted to the mouse port refer to the following text box m Important information for mouse users This information applies only to those who are running Windows NT Server and have a mouse connected to the mouse port a serial mouse is not affected by the password prompt Off mode The password prompt Off mode prevents the server from detecting that a mouse is attached Because the mouse device driver will not be loaded automatically through the CONFIG SYS or AUTOEXEC BAT files in this mode an error message that the mouse port is disabled will appear and the server will halt To enable the operating system to load without displaying the error message do the following When the server is started and the mouse port disabled error message appears type either your power on or administrator password to enable the keyboard Then use the keyboard to put a check mark in the Do not display this message in the future check box Once the operating system starts in password prompt Off mode the keyboard will remain locked If you have a Chapter 3 Configuration Setup Utility program 43 mouse connected to the mouse port it also will remain locked Although you are not prompted to type a password in this mode you can type either your power on or administrator password anytime after POST has completed even after the operating system has loaded If you type a password the keyboard will unlock but the mouse connected to the mouse
89. d Play adapters installed you might need to remove one of these adapters to make a memory address available to the Plug and Play adapter you want to install If the problem cannot be isolated and corrected have the computer serviced 1885 A Plug and Play adapter read only memory ROM error occurred Action Remove all of the Plug and Play adapters that are not required for system startup and reinstall them one at a time powering on after each is reinstalled When this message displays replace the adapter just installed If the problem cannot be isolated and corrected have the computer serviced 174 Netfinity 3500 M10 User s Handbook POST message Description 1886 A Plug and Play adapter has requested a DMA address that is not available Action 1 Make sure that all ISA legacy adapters are set correctly in the Configuration Setup Utility program If the DMA address settings are not correct change and save the settings Setting the resources used by ISA legacy adapters to ISA Resource enables the Plug and Play function to configure around the legacy adapters For background information on PCI ISA Plug and Play and legacy non Plug and Play adapters refer to Chapter 5 Installing options on page 67 For information about required DMA resource settings for ISA legacy adapters refer to the documentation that comes with these adapters For instructions on using the Configuration Setup Utility program see Chap
90. de through the holes on the rear of the server and the large latch that snaps into the metal bar LS 3 Press all the latches down at the same time until they unlock and slide the air baffle toward the front of the server 4 Tilt the air baffle as shown and slide it out under the metal bar and away from the microprocessor 5 Remove the air baffle from the server 84 Netfinity 3500 M10 User s Handbook To replace the air baffle 1 Locate the air baffle as shown below and attach it to the metal bar 2 Rotate the air baffle toward the microprocessor until it is in position to slide to the rear along the metal bar 3 Align the two small latches on the air baffle so that they protrude through the holes on the rear of the server Press the latches down while pushing the baffle to the rear until it snaps into position Make sure the large latch is latched into the metal bar 4 Reconnect any cables that you disconnected from the baffle Ys KAN Chapter 5 Installing options 85 Working with system memory You can add memory to your server to increase system performance Your server has four connectors for installing system memory modules DIMMs up to a maximum of 1 GB Memory DIMM options Important Be sure to observe the following guidelines when adding memory DIMM options to your server e Only 168 pin 100 MHz 3 3V indus
91. default setting is Off 7 Administrator password locked When this switch is set to On the administrator password is unlocked and may be changed or reset although enhanced security is enabled When this switch is set to Off the administrator password is locked and may not be changed or reset if enhanced security is enabled The default setting is Off 216 Netfinity 3500 M10 User s Handbook System board switches Table 2 Page 2 of 2 System Board Switch Block Identifier Switch Description 8 Diskette write protection When this switch is set to On prevent writing to diskette When this switch is set to Off normal diskette read and write operation is in effect The default setting is Off Appendix A Server records and specifications 217 System board switches 218 Netfinity 3500 M10 User s Handbook Appendix B Product warranties and notices This appendix contains your hardware warranty notices and trademarks Warranty Statements The warranty statements consist of two parts Part 1 and Part 2 Part 1 varies by country Part 2 is the same for both statements Be sure to read both the Part 1 that applies to your country and Part 2 e United States Puerto Rico and Canada Z125 4753 05 11 97 Part 1 General Terms on page 219 e Worldwide except Canada Puerto Rico Turkey and United States Z125 5697 01 11 97 Part 1 General Terms on page 222 e Worldwide Country Unique T
92. diation when open Do not stare into the beam do not view directly with optical instruments and avoid direct exposure to the beam A 218 kg 37 lbs 232 kg 70 5 lbs 255 kg 121 2 lbs CAUTION Use safe practices when lifting Contents xi xii Netfinity 3500 M10 User s Handbook About this book This book provides instructions on how to set up and configure your Netfinity 3500 M10 and how to install and remove options This book also provides information to help you solve many simple problems that might occur How this book is organized Chapter 1 Introducing your Netfinity 3500 M10 server provides information about the features of your server arranging your workspace and attaching cables to your server Chapter 2 Operating your server contains information about the operating controls of your server and more detailed information about the features for the day to day use of your server Chapter 3 Using the Configuration Setup Utility Program describes how to use the Configuration Setup Utility program to configure your server This chapter also provides instructions for using various utility programs and resolving configuration conflicts Chapter 4 Taking care of your server provides guidelines for the proper handling and care of your server Chapter 5 Installing options contains instructions for installing and removing options such as memory adapters and intern
93. disabled If enhanced security is enabled and you have set an administrator password your server will operate as follows e The contents of the security EEPROM your administrator password and startup sequence will be protected from failure of the battery and CMOS memory e The security EEPROM will be protected from unauthorized access because it locks after your server is turned on and the system programs have completed their startup routine Once it is locked the security EEPROM cannot be read from or written to by any software application or system software until the server is turned off and back on again In a networking environment this might prevent certain functions from being performed remotely on your server There is an extra measure of protection for the system programs in your server Normally the entire contents of the system programs EEPROM is write protected with a soft lock A soft lock allows the POST BIOS update utility to function in a network environment Enhanced security adds a hard lock With a hard lock when your server is turned on and the system programs startup routine is completed the POST BIOS update utility is locked and cannot be unlocked until the server is turned off and back on again and the administrator password is entered Note that in a networking environment this prevents the system programs in your server from being updated remotely Someone must be present at your server to turn it on and off in o
94. e POST Startup Error s The following error s were detected when the system was started 162 Configuration Change Has Occurred Select one of the following Continue Exit Setup Depending on the configuration changes that occurred the error message you see might be different from the one shown here If the preceding screen appears select Continue until you reach the Configuration Setup Utility menu see Changing settings and exiting on page 140 If the preceding screen does not appear then use the following procedures to access the Configuration Setup Utility menu Chapter 5 Installing options 137 To access the Configuration Setup Utility program 1 Turn on the server If your server is on when you start this procedure you must shut down the operating system turn off the server and wait a few seconds and then restart the server Do not use Ctrl Alt Del to restart the server 2 When the Configuration Setup Utility prompt appears in the lower left corner of the screen press F1 a If you have not set an administrator password the Configuration Setup Utility program menu appears If you have set an administrator password type the administrator password and press Enter b If you have set both an administrator and a power on password you can type either of the passwords at the password prompt However if you type your power on password you can view limited information in the Configuration Setup Utility
95. e Primary Startup Sequence Your server has a default primary Error Startup Sequence startup sequence Use this option if you want to view or change the sequence Automatic Power On Startup Sequence Select Enabled for this option if you want to use a different startup sequence when your system is started using automatic power on features Error Startup Sequence Select Disabled for this option if you want to automatically start the Configuration Setup Utility whenever a POST error occurs Select another option if you want the system to bypass the Configuration Setup Utility and use a different startup sequence when a POST error occurs You will still be able to access the Configuration Setup Utility using the F1 key or the POST error menu Keyboard NumLock State This option indicates whether or not the Num Lock feature on the keyboard turns on automatically each time you start up the server When NumLock is set to On the keys on the keypad act as numeric keys When NumLock is set to Off the keys on the keypad act as cursor keys Keyboard Speed This option indicates the speed at which your keyboard responds when you hold down a key typematic rate The Normal rate is 10 characters per second The fast rate is 30 characters per second Disketteless Operation When this option is enabled the server can start up and run without a diskette drive Note To disable diskette drive access see the System Security option on the Configur
96. e devices on page 72 e Read Using the stabilizing feet to install or remove your current server configuration is working all flat blade screwdriver Using the stabilizing feet The four feet attached to the bottom cover rotate 90 degrees to provide additional stability for your server When you need to access the inside of the server you might find it easier to lay the server on its side If you do so rotate the feet in towards the server so they do not break off due to the weight of the server When you are finished installing the option and have reattached the side cover turn the four stabilizing feet a quarter turn out from the server and set it carefully back on its feet Chapter 5 Installing options 75 Disconnecting cables and removing the cover 1 Touch the rear of the bare metal frame of the server to dissipate any static electricity from your body 2 Unplug all power cords from electrical outlets 3 If you have a modem or fax machine attached to your server disconnect the telephone line from the wall outlet and the server 4 Disconnect all cables attached to the server this includes power cords input output I O cables and any other cables connected to the server 5 If necessary unlock the server cover 6 Pull out on the cover release tab at the rear of the side cover 76 Netfinity 3500 M10 U
97. e diskette drive and diskette drive controller This error can be caused by a loose or incorrectly connected cable a failing drive or a failing system board Note The server can be used but one or more diskette drives might not work Action Verify that all diskette drive cables are properly installed and securely connected Running the diagnostic programs might isolate the diskette drive that failed but you must have your computer serviced See IBM Enhanced Diagnostics on page 191 for information about diagnostic programs provided with your server 602 The server is not able to start the diskette in the drive The diskette might be damaged or formatted incorrectly Action Try another startable diskette that is formatted correctly and is in good condition For information and instructions on formatting diskettes refer to your operating system documentation If this does not correct the problem have the computer serviced 604 A failure occurred during the testing of a diskette drive Action 1 Verify that the Configuration Setup Utility program correctly reflects the type of diskette drive you have installed For instructions on using the Configuration Setup Utility program refer to Chapter 3 Using the Configuration Setup Utility Program on page 17 2 Run the diagnostic programs See IBM Enhanced Diagnostics on page 191 for information about diagnostic programs provided with your server
98. e interrupt that is not available Action 1 Make sure that all ISA legacy adapters are set correctly in the Configuration Setup Utility program If the hardware interrupt settings are not correct change and save the settings Setting the resources used by ISA legacy adapters to ISA Resource enables the Plug and Play function to configure around the legacy adapters For background information on PCI ISA Plug and Play and legacy non Plug and Play adapters refer to Chapter 5 Installing options on page 67 For information about required interrupt resource settings for ISA legacy adapters refer to the documentation that comes with these adapters For instructions on using the Configuration Setup Utility program see Chapter 3 Using the Configuration Setup Utility Program on page 17 2 Make sure that switches on all ISA legacy adapters are set correctly For information about switch settings refer to the documentation that comes with the ISA legacy adapters 3 If all hardware interrupts are being used by ISA legacy adapters you might need to remove an ISA legacy adapter to make an interrupt available to the Plug and Play adapter you want to install For instructions on removing adapters see Chapter 5 Installing options on page 67 Note If you remove an ISA legacy adapter set the hardware interrupt used by the removed adapter to Available before installing another adapter 4 If you have other PCI or Plug and
99. e message 157 handling precautions 194 lithium battery notice ix 157 194 195 location on system board 83 notice ix ordering replacements 194 replacing 64 194 safety notice 194 bay panels 115 bays drive 3 110 beeps 149 BIOS recovery 193 239 bulletin boards 202 C cable lengths 7 cables connecting 8 10 135 136 connectors 9 disconnecting 76 electrical safety 70 IDE 112 power vii 70 SCSI 112 113 types for internal drives 112 care of server 63 CD ROM drive 79 80 110 111 adding 67 chair adjustments 6 chassis intrusion feature 51 circulation air 7 cleaning monitor 158 mouse 64 clearing CMOS 130 CMOS Clear jumper 50 125 comfort 6 completing the installation 134 components locating internal 78 configuration adapters 102 136 erasing information 130 memory modules 87 resolving conflicts 136 server updating 136 configuration of server 17 configuration updating 136 configuration setup utility program accessing 19 138 advanced setup 34 capabilities 17 240 Netfinity 3500 M10 User s Handbook configuration setup utility program continued changing settings 21 140 date and time 32 exiting 24 140 I O ports 27 IRQs setting 27 ISA legacy resources 37 102 136 main menu 139 menu 20 power management 39 product data 26 purpose 136 resource conflicts settings 21 start options 30 starting 19 137 startup devices 142 summary 25 system security 32 using 136 configuring ISA legacy ada
100. e new configuration in the Configuration Setup Utility program Refer to the Important text box on page 22 for further information and instructions on saving the configuration If the problem cannot be isolated and corrected have the computer serviced Chapter 6 Solving problems 163 POST message Description 178X A failure occurred during testing of the hard disk drive or a primary or secondary IDE device Action 1 Run the diagnostic programs See IBM Enhanced Diagnostics on page 191 for information about diagnostic programs provided with your server 2 If the diagnostic programs detect a failure replace the defective hard disk drive or primary or secondary IDE or EIDE device If the problem cannot be isolated and corrected have the computer serviced 164 Netfinity 3500 M10 User s Handbook POST message Description 1800 A PCI adapter has requested a hardware interrupt that is not available Action 1 Make sure that all ISA legacy adapters are set correctly in the Configuration Setup Utility program If the hardware interrupt settings are not correct change and save the settings Setting the resources used by ISA legacy adapters to ISA Resource enables the Plug and Play function to configure around the legacy adapters For background information on PCI ISA Plug and Play and legacy non Plug and Play adapters refer to Chapter 5 Installing options on page 67 For information about
101. e programmable read only memory EEPROM Boot Block Revision Level Indicates the revision level of the boot startup record that is flashed in at manufacturing System Board Identifier Shows the ID number of the system board System Serial Number Shows the serial number of the server System UUID Shows a universally unique identifier for your computer BIOS Date Shows the date of the Basic Input Output System code that contains such basic hardware operations as interaction with diskette drives hard disk drives and the keyboard 26 Netfinity 3500 M10 User s Handbook Devices and I O Ports If you select Devices and I O Ports from the Configuration Setup Utility main menu you can view and in some cases change device or port settings Note The specific device options might vary depending on the computer model You can change port assignments or disable ports if you want to prevent unauthorized transmission of data to any devices attached to the ports Devices and I O Ports Descriptions Mouse You must select whether the mouse is installed or not in this field Diskette Drive A If a drive is installed this field shows the diskette storage capacity of the drive If you change or add a diskette drive you might need to use this option to set the correct type Diskette Drive B If a drive is installed this field shows the diskette storage capacity of the drive If you cha
102. e switch back to the OFF position after you have set changed or deleted your password 8 Replace the cover reconnect the cables and then turn on the server Erasing a lost or forgotten administrator password protected by enhanced security When enhanced security is enabled it is vital that you keep a record of your administrator password in a secure place If you forget or lose the administrator password the system board in your server must be replaced in order to regain access to the Configuration Setup Utility program Setting the startup sequence Your server can be started or booted from several devices including the hard disk drive diskette drive CD ROM drive and from the network The startup program looks for these devices in a selected sequence The Configuration Setup Utility program is used to select the startup sequence Note The hard disk drive is the default startup device when no other devices are ready It does not appear in the choices provided by the Configuration Setup Utility program To set the startup sequence 1 Start the Configuration Setup Utility program see Starting and using the program on page 19 Chapter 3 Configuration Setup Utility program 53 Select Start Options from the Configuration Setup Utility program menu 3 Select Startup Sequence from the Start Options menu Select the sequence and devices from the choices provided If Automatic Power On Startup Sequence is
103. ectrical storm Connect all power cords to a properly wired and grounded electrical outlet Connect to properly wired outlets any equipment that will be attached to this product When possible use one hand only to connect or disconnect signal cables Never turn on any equipment when there is evidence of fire water or structural damage Disconnect the attached power cords telecommunications systems networks and modems before you open the device covers unless instructed otherwise in the installation and configuration procedures Connect and disconnect cables as described in the following table when installing moving or opening covers on this product or attached devices Contents vii Viii To Connect 1 Turn everything OFF 2 First attach all cables to devices 3 Attach signal cables to connectors 5 Turn device ON 4 Attach power cords to outlet To Disconnect 1 Ds Turn everything OFF First remove power cords from outlet Remove signal cables from connectors Remove all cables from devices Netfinity 3500 M10 User s Handbook Lithium battery notice 2 A CAUTION When replacing the lithium battery use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer If your system has a module containing a lithium battery replace it only with the same module type made by the same manufacturer The battery contains lithium
104. ed 24 hours a day 7 days a week Modem speeds of up to 14400 baud are supported Long distance telephone charges might apply To access the IBM BBS e In the U S call 1 919 517 0001 e In Canada In Montreal call 514 938 3022 In Toronto call 905 316 4255 or 416 956 7877 In Vancouver call 604 664 6464 Commercial online services such as America Online AOL contain information about IBM products For AOL use the Go to keyword IBM Connect Getting information by fax If you have a touch tone telephone and access to a fax machine in the U S and Canada you can receive by fax marketing and technical information on many topics including hardware operating systems and local area networks LANs You can call the IBM Automated Fax System 24 hours a day 7 days a week Follow the recorded instructions and the requested information will be sent to your fax machine To access the IBM Automated Fax System do the following e In the U S call 1 800 426 3395 e In Canada call 1 800 465 3299 Getting help online Online Housecall is a remote communication tool that allows an IBM technical support representative to access your PC by modem Many problems can be remotely diagnosed and corrected quickly and easily In addition to a modem a remote access application program is required This service is not available for servers There might be a charge for this service depending on the request Chapter 7 Gett
105. eplacement go to Completing the installation on page 134 e Use the Configuration Setup Utility program to set the date and time and any passwords For information on setting the date and time refer to Setting the date and time on page 42 For information on setting passwords see Setting passwords on page 143 e Dispose of the old battery as required by local ordinances or regulations 196 Netfinity 3500 M10 User s Handbook Chapter 7 Getting help service and information Copyright IBM Corp 1999 This chapter contains Service SUPPOrt ink RM A ee BOS Before you call for service 0 2 000 4 Getting customer support and service Using the World Wide Web 2 2 2 2 2 2 eee Using electronic support services Getting information by fax 0 Getting help online 0 2 00 0 0 002 Getting help by telephone 0 Getting help around the world 00 Purchasing additional services Enhanced PC support line 022 0002 900 number operating system and hardware support line Network and server support line 22 Ordering support line services 0 Warranty and repair services Ordering publications 0 000 197 If you need help service technical assistance or just want more information about IBM products you will find
106. epublic Ecuador El Salvador Guatemala Guyana Haiti Honduras Jamaica Japan Korea South Liberia Mexico Netherlands Antilles Nicaragua Panama Peru Philippines Saudi Arabia Suriname Taiwan Trinidad West Indies United States of America Venezuela Appendix B Product warranties and notices 237 238 Netfinity 3500 M10 User s Handbook Index Copyright IBM Corp 1999 Numerics 1 800 telephone assistance 204 900 number support 207 A accelerated graphics port AGP 3 83 101 105 213 Adaptec 150 adapters configuring 102 141 error messages 136 installing 104 legacy 103 plug and play 102 removing 84 107 resource conflicts slots 101 types 102 working with 100 adding a second microprocessor 93 adapters 104 internal drives 119 122 memory modules DIMMs 88 security U bolt 126 adjusting chair 6 administrator password and enhanced security 32 47 Configuration Setup Utility program 44 deleting 49 forgotten 49 server startup 44 setting 47 using 47 advanced power management APM See APM 102 103 136 air baffle reinstalling 85 removing 84 air circulation 7 Alert on LAN 15 America Online 203 antiglare filter 7 APM _ 3 39 184 arranging workspace 6 assistance 199 audio 25 29 automatic power on PCI wake up 57 setting 57 wake on LAN 57 wake up on alarm 57 automatic startup sequence setting 53 B backing up hard disk drive 66 battery accessing 84 disposing of 64 194 failur
107. er RPL or DHCP RPL Remote Program Load and DHCP Dynamic Host Configuration Protocol enable a network administrator to control your server If you use RPL in conjunction with software such as LANClient Control Manager you can use a feature called Hybrid RPL Using LANClient Control Manager you set up your computer by installing hybrid images or files on the hard disk Then each time the computer starts from the network LANClient Control Manager recognizes your computer as a Hybrid RPL client and a bootstrap program is downloaded to your computer This bootstrap program is small and helps prevent network congestion Working from the hybrid images the bootstrap program initiates the startup process from the hard disk of your computer An advantage to Hybrid RPL is that the network load associated with standard RPL is avoided POST BIOS update over the network This feature makes it possible for the POST and BIOS in your computer to be updated remotely by a network administrator Network management software such as LANClient Control Manager is required in order to take advantage of this feature Refer to Setting remote administration on page 54 for configuration information Changing keyboard speed You can change the speed at which the keyboard responds when you hold down a key The normal typematic rate is 10 characters per second but you can use the Configuration Setup Utility program to Chapter 2 Operating your server
108. er serviced 114 An adapter read only memory ROM error occurred Action Remove all adapters that are not required for system startup and reinstall them one at a time powering on after each is reinstalled When this message displays replace the adapter just installed If the problem cannot be isolated and corrected have the computer serviced 121 A hardware error occurred Action Have the computer serviced 156 Netfinity 3500 M10 U ser s Handbook POST message Description 151 A real time clock error occurred Action Have the computer serviced 161 The battery on the system board is dead Action Replace the battery See Changing the battery on page 194 2 CAUTION When replacing the lithium battery use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer If your system has a module containing a lithium battery replace it only with the same module type made by the same manufacturer The battery contains lithium and can explode if not properly used handled or disposed of Do not Throw or immerse into water Heat to more than 100 C 212 F Repair or disassemble Dispose of the battery as required by local ordinances or regulations Note In the U S call 1 800 IBM 4333 for information about battery disposal Note The server can be used until you replace the battery Chapter 6 Solving problems 157 POST message
109. er serviced Intermittent problems Action A problem occurs only occasionally and is difficult to detect Verify that 1 All cables and cords are securely connected to the rear of the server and attached devices 2 When the server is turned on the fan grill is not blocked there is air flow around the grill and the fans are working If airflow is blocked or the fans are not working the server might overheat 3 For installed SCSI devices ensure that the last external device in each SCSI chain is terminated correctly If the problem cannot be isolated and corrected have the computer serviced Keyboard mouse or pointing device Problems Action All or some keys on the keyboard do not work Verify that 1 The server and the monitor are turned on 2 The keyboard cable is securely connected to the keyboard connector on the server For the location of the keyboard connector see Cabling the server on page 8 If the problem cannot be isolated and corrected have the keyboard and computer serviced Chapter 6 Solving problems 185 Keyboard mouse or pointing device Problems Action The mouse or pointing device does not work Verify that 1 The mouse or pointing device cable is securely attached to the proper connector on the server Depending on the type of mouse you have the mouse cable will connect to either the mouse or serial connector To find the mouse and
110. erating systems in IBM and non IBM computers e Using application programs and games e Tuning performance e Installing device drivers remotely e Setting up and using multimedia devices e Identifying system problems e Interpreting documentation You can purchase this service on a per call basis as a multiple incident package or as an annual contract with a 10 incident limit For more information about purchasing Enhanced PC Support see Ordering support line services on page 208 900 number operating system and hardware support line In the U S if you prefer to obtain technical support on a pay as you go basis you can use the 900 number support line The 900 number support line provides support for IBM PC products that are out of the warranty period To access this support call 1 900 555 CLUB 2582 You will be notified of the charge per minute Network and server support line Network and Server Support is available for simple or complex networks made up of IBM servers and workstations using major network operating systems In addition many popular non IBM adapters and network interface cards are supported Chapter 7 Getting help service and information 207 This service includes all of the features of the Enhanced PC Support Line plus e Installing and configuring client workstations and servers e Identifying system problems and correcting problems on the client or the server e Using IBM and non IBM network o
111. erms Part 2 Country Unique Terms on page 226 IBM Statement of Limited Warranty for United States Puerto Rico and Canada Part 1 General Terms This Statement of Limited Warranty includes Part 1 General Terms and Part 2 Country unique Terms The terms of Part 2 may replace or modify those of Part 1 The warranties provided by IBM in this Statement of Limited Warranty apply only to Machines you purchase for your use and not for resale from IBM or your reseller The term Machine means an IBM machine its features conversions upgrades elements or accessories or any combination of them The term Machine does not include any software programs whether pre loaded with the Machine installed subsequently or otherwise Unless IBM specifies otherwise the following warranties apply only in the country where you acquire the Machine Nothing in this Statement of Warranty affects any statutory rights of consumers that cannot be waived or limited by contract If you have any questions contact IBM or your reseller Machine Netfinity 3500 M10 Warranty Period Parts Three 3 years Labor Three 3 year Contact your place of purchase for warranty service information Some IBM Machines are eligible for On site warranty service depending on the country where service is performed The IBM Warranty for Machines IBM warrants that each Machine 1 is free from defects in materials and workmanship and 2 conforms to IBM
112. erver power cord is plugged into the server and a working electrical outlet 2 The monitor is turned on and the Brightness and Contrast controls are adjusted correctly 3 The monitor signal cable is securely connected to the monitor and the monitor connector on the graphics adapter For the location of the monitor connector on the graphics adapter installed in your server see Cabling the server on page 8 4 If the graphics adapter is AGP make sure the graphics adapter is installed in slot 1 If the graphics adapter is not AGP make sure the adapter is installed in slots 2 3 4 or 5 For the location of the expansion slots refer to Chapter 5 Installing options on page 67 If the problem cannot be isolated and corrected have the monitor and computer serviced Only the cursor appears Have the computer serviced Wrong characters appear on the screen Have the computer serviced 184 Netfinity 3500 M10 User s Handbook General problems Action The server does not start when you press the power switch Verify that 1 All cables are securely connected to the proper connectors on the server For the location of the connectors refer to Cabling the server on page 8 2 The server cover is properly installed If the problem cannot be isolated and corrected have the computer serviced Problems such as a broken cover lock or indicator lights not working Have the comput
113. es attached to the drives in the upper drive bracket 4 Slide the drive bracket to the rear approximately 25 mm 1 0 in and then slide it sideways until it is out of the server 5 If the drive you are installing has removable media remove the static shield from the drive bay where you are installing the drive Chapter 5 Installing options 117 Accessing drive bays 5 and 6 1 Remove the screw that secures the lower drive bracket 2 Rotate the drive bracket downward and slide it out 3 If necessary disconnect the power and signal cables attached to the drives in the lower drive bracket 118 Netfinity 3500 M10 User s Handbook Installing a drive in bay 1 2 3 or 4 m Before you begin Read Safety information on page 70 and Handling static sensitive devices on page 72 Turn off the server and all other connected devices Disconnect all external cables and power cords and then remove the server cover see Preparing to install and remove options on page 75 Read the documentation that comes with the drive Read Internal drives on page 110 To install a 3 5 inch drive into drive bay 1 or 2 5 25 inch bays you must install a conversion kit For information on purchasing a 3 5 inch conversion kit for a 5 25 inch bay see your IBM reseller or IBM marketing representati
114. es only Before you begin e Read Safety information on page 70 and Handling static sensitive devices on page 72 e Turn the server and all other connected devices off e Disconnect all external cables and power cords and then remove the server cover see Preparing to install and remove options on page 75 e Read the documentation that comes with the drive e Read Internal drives on page 110 1 Determine which drive bay of the lower drive bracket you are going to use 2 Remove the lower drive bracket See Accessing drive bays on page 115 3 Touch the static protective package containing the new drive to any unpainted bare metal surface and then remove the drive 122 Netfinity 3500 M10 User s Handbook 4 Install the drive into the lower drive bracket so that the power and signal cable connectors are to the open side of the server Align the screw holes and insert four of the grommet screws that came with your server 5 Reinstall the lower drive bracket and secure it with the screw Chapter 5 Installing options 123 6 Connect the power and signal cables to the drive s What to do next e To work with another option go to the appropriate section e To complete the installation go to Completing the installation on page 134 Working with security options This
115. ete this step your settings will not be saved 3 From the Configuration Setup Utility program menu press Esc and follow the instructions on the screen 24 Netfinity 3500 M10 User s Handbook Overview This section contains descriptions of the configuration options according to category System Summary If you select System Summary from the Configuration Setup Utility main menu you can view the following information about the features of your server The Configuration Setup Utility program changes this information automatically if you add or remove options unless otherwise stated System Summary Descriptions Processor Indicates the type of microprocessor Processor Speed Indicates the microprocessor internal clock speed Dual Processor Indicates whether a second microprocessor is installed L2 Cache Size Indicates the amount of cache memory in Kilobytes Cache memoty is special buffer storage that holds frequently used instructions and data and works faster than main memory Cache State Indicates the state of cache memory enabled or disabled System Memory Indicates the amount of synchronous dynamic random access memory SDRAM Memory Type Indicates the type of memory such as nonparity or error checking and correction ECC Video Controller Indicates the type of video controller which processes images on your monitor Ethernet Support Indicates the type of Ethernet controlle
116. f the switches Set switch number 5 ON Replace the cover and connect the power cord Insert the POST BIOS update flash diskette into drive A Turn on the server After the update session completes turn off the server and remove the diskette from drive A Disconnect the power cord and remove the cover Set switch number 5 OFF Install the cover and reconnect any cables that were disconnected Turn on the server to restart the operating system Changing the battery If you replace the original lithium battery with a heavy metal battery or a battery with heavy metal components be aware of the following environmental consideration Batteries and accumulators that contain heavy metals must not be disposed of with normal domestic waste They will be taken back free of charge by the manufacturer distributor or representative to be recycled or disposed of in a proper manner 194 Netfinity 3500 M10 User s Handbook m Before you begin e Read Safety information on page 70 and Handling static sensitive devices on page 72 e Read the instructions that come with the replacement battery e Turn the server and all other connected devices off e Disconnect all external cables attached to the server and then remove the server cover see Disconnecting cables and removing the cover on page 76 if you need additional information For information on locating the battery see Identifying p
117. f with a single touch of the power switch until POST is nearly complete Press and hold the power switch for 5 seconds or unplug the power cord to power off your server 6 Move the jumper back to its normal position pins 1 and 2 7 Replace the cover and reconnect the rest of the cables What to do next After clearing CMOS memory you must reconfigure the server After reassembling the server go to Completing the installation on page 134 use the Configuration Setup Utility program to reset the date and time reset any passwords and reconfigure the server For more information refer to Setting passwords on page 143 132 Netfinity 3500 M10 User s Handbook Setting the diskette write protect switch The diskette write protect switch controls whether you can write information to a diskette using a diskette drive The ability to prevent writing to a diskette is particularly useful if you are concerned about the security of information that can be obtained through a network Note This switch does not affect the ability to read information from a diskette Before you begin e Read Safety information on page 70 and Handling static sensitive devices on page 72 e Turn off the server and all other connected devices e Disconnect all external cables attached to the server and then remove the server cover see Preparing to install and remove options on page 75
118. formance of internal components This chapter contains Using controls and status indicators 12 Using system management features 14 Wake con LANS bets Ae esi Be A eo ek Se 14 Alert on LAN aruge rodak agia ae Pag ay siphon Og se 15 RPL DEGP saai a th yh ta fay Ss aN otc s Bday uk ad A 15 POST BIOS update over the network 15 Changing keyboard speed 00 15 USING locks ng a i el pes RO gla he ay a a 16 Locking the cover aaau aaa 16 Locking the keyboard aoaaa aaa 16 Using a security U bolt o a aa aaa 16 Copyright IBM Corp 1999 Using controls and status indicators Power Switch Power On Light Hard Disk Drive Light LAN Activity Light amp lt Diskette j Eject Button Diskette Drive Light The following describes the operating controls and status indicators located on the front of your server Power Switch Press this switch to turn your server on or off Do not turn off your server if the in use light for the hard disk drive or diskette drive is on 12 Netfinity 3500 M10 User s Handbook A A CAUTION The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical current from the device ensure that all power cords are disconnected from the power so
119. four ribbon signal cables that come with your server The wider signal cable has three connectors One of these connectors is attached to the CD ROM drive one is a spare and the third attaches to the primary IDE connector on the system board One of the narrower signal cables has two connectors One of the connectors is attached to the diskette drive and the other is attached to the diskette drive connector on the system board One 68 pin SCSI ribbon cable has five connectors Use this cable to connect internal SCSI drives to the SCSI controller channel B connector on the system board One 68 pin SCSI ribbon cable has two connectors One end is attached to the external SCSI connector on the back of the server The other end is attached to the SCSI controller channel A connector on the system board Attach external SCSI devices to the external SCSI connector on the back of the server 112 Netfinity 3500 M10 User s Handbook There is a 50 pin SCSI connector provided for connecting internal legacy SCSI devices Your server does not come with a cable attached to this connector Use the following information when you are installing SCSI devices 1 Prepare each SCSI device before installation a Ensure that the proper SCSI identification ID number is set SCSI IDs range from 0 to 15 and the SCSI ID is automatically or manually set The default setting for the SCSI controller is 7 If the SCSI device you are installing
120. from the program select Save Settings from the Configuration Setup Utility program menu To exit from the Configuration Setup Utility program press Esc and follow the instructions on the screen 56 Netfinity 3500 M10 User s Handbook Setting automatic power on features The Automatic Power On features within the Power Management menu allow you to enable and disable features that automatically turn your server on You must also select the startup sequence you want to use for the type of power on event selected If you select Automatic make sure Automatic Power On Startup Sequence in the Startup Sequence menu is set to enabled Otherwise the system will use the Primary startup sequence e Wake on LAN If you have remote network management software you can use the IBM developed Wake on LAN feature built into the integrated Ethernet subsystem in your server You can also use the Wake on LAN feature if you have disabled the integrated Ethernet subsystem and have installed a properly configured token ring adapter that is enabled for Wake on LAN When you set Wake on LAN to Enabled your server will turn on when it receives a specific signal from another computer on your local area network LAN e Wake Up on Alarm With this feature you can specify a date and time at which the server will be turned on automatically This can be either a single event a daily event or a weekly event e PCI Wake Up If enabled this setting allows y
121. g is added to this Section Except as expressly provided in these terms and conditions all statutory conditions including all warranties implied but without prejudice to the generality of the foregoing all warranties implied by the Sale of Goods Act 1893 or the Sale of Goods and Supply of Services Act 1980 are hereby excluded Limitation of Liability The following replaces items one and two of the first paragraph of this Section 1 death or personal injury or physical damage to your real property solely caused by IBM s negligence and 2 the amount of any other actual direct damages up to the greater of Irish Pounds 75 000 or 125 percent of the charges if recurring the 12 months charges apply for the Machine that is the subject of the claim or which otherwise gives rise to the claim Applicability of suppliers and resellers unchanged The following paragraph is added at the end of this Section IBM s entire liability and your sole remedy whether in contract or in tort in respect of any default shall be limited to damages 228 Netfinity 3500 M10 User s Handbook ITALY Limitation of Liability The following replaces the second sentence in the first paragraph In each such instance unless otherwise provided by mandatory law IBM is liable for no more than item 1 unchanged 2 as to any other actual damage arising in all situations involving non performance by IBM pursuant to or in any way related to the subject matter of this St
122. hat secures the adapter in the expansion slot 7 Replace the access clip by sliding it onto the rear frame until it latches into position 8 Go to the device record form see Device records on page 212 and write the adapter name next to the slot into which you installed it Note Adapters require system resources If you add an ISA legacy adapter you must use the Configuration Setup Utility program to set some previously Available resources to ISA Resource For more information see Legacy adapters on page 103 What to do next e To work with another option go to the appropriate section e To complete the installation go to Completing the installation on page 134 106 Netfinity 3500 M10 User s Handbook Removing adapters Before you begin e Read Safety information on page 70 and Handling static sensitive devices on page 72 e Turn the server and all other connected devices off e Disconnect all external cables and power cords and then remove the server cover see Preparing to install and remove options on page 75 1 Remove the access clip on the rear frame by sliding it upward approximately 12mm 0 5 in then slide it to the right until it comes off a A Access Clip 2 Locate the adapter and remove the screw Chapter 5 Installing options 107 3 For full length adapters or adapters with extenders you must push the card retainer towa
123. he APIC Interrupt request System resource 16 PCI device 17 PCI device 18 PCI device 19 PCI device 20 Not available 21 Not available 22 Not available 23 Not available 24 SMI system management interrupt Chapter 5 Installing options 145 DMA resources DMA channel 0 8 bits 1 8 bits 2 8 bits 3 8 bits 4 16 bits 5 16 bits 6 16 bits 7 16 bits 146 Netfinity 3500 M10 User s Handbook System Resource Available Available Diskette Parallel port System resource Available Available Available Chapter 6 Solving problems Copyright IBM Corp 1999 This chapter describes diagnostic tools that are available to you You can use these tools to identify and correct problems that might come up as you use your server This chapter also contains information about option diskettes and terminate and stay resident TSR programs This chapter contains Using diagnostic tools 0 2 2 000 Power on self test POST 004 Types of error messages 00 00020 4 Solving POST error message problems POST message charts 2 000 4 Error messages specific to the integrated Ethernet subsystem Troubleshooting charts 00 IBM Enhanced Diagnostics 0 000 Installing files from Option Diskettes 0 BIOS recovery 22 362 uO dee ea RM ee aS Changing the battery aoaaa aaa 148 148
124. he CMOS Clear jumper you will lose all setup data stored in the server and you will need to reconfigure the server Use the Configuration Setup Utility program to reconfigure the server and to set a new password Enhanced security By default your administrator password is stored in CMOS memory CMOS memory is battery powered memory that stores your configuration setup and security settings The information stored in CMOS remains there for the life of the battery as long as the battery is not removed Your server has an enhanced security feature that provides extra protection for your administrator password as well as your startup boot sequence settings With enhanced security your administrator password and startup sequence are stored in a highly protected nonvolatile security EEPROM module that is separate from CMOS memory and the EEPROM module that stores system programs When your administrator password and startup sequence are locked in the security EEPROM they remain intact even if the battery in your server expires or is removed by someone Enhanced security can be enabled or disabled only when you update system programs The procedure for enabling enhanced security is explained under Enabling and disabling enhanced security on page 52 50 Netfinity 3500 M10 User s Handbook If enhanced security is enabled and you have not set an administrator password your server will operate as if enhanced security were
125. he way on If this does not correct the problem have the server serviced POST does the following e Checks basic system board operations e Checks the memory operation e Compares the current system configuration with that established by the Configuration Setup Utility program e Starts the video operation e Verifies that the diskette drives are working e Verifies that the hard disk drive and the CD ROM drive are working If Power On Self Test is set to Enhanced numbers showing the amount of memory being tested appear in the top left corner of the screen until the total amount of memory in the system is reached Options for running a quick POST or accessing the Configuration Setup Utility program appear in the lower left corner of the screen Quick mode is the default mode of operation Note The amount of available memory shown might be somewhat less than expected because of basic input output system BIOS shadowing in random access memory RAM If POST finishes without detecting any problems the first screen of your operating system or application program appears if you have not set a power on password If you have set a power on password a password prompt appears You must enter your password before the first screen of your operating system or Chapter 6 Solving problems 149 application program will appear For further information on using passwords refer to Chapter 3 Using the Configuration Setup Utili
126. hed devices off Your hard disk drive automatically parks the read write heads in a nondata area This process prevents damage to the hard disk 4 Unplug the power cords from electrical outlets 5 Note where you have attached your cables to the rear of the server then remove them 4 7a 218 kg 37 lbs 232 kg 70 5 lbs 255 kg 121 2 Ibs CAUTION Use safe practices when lifting 6 If you saved the original shipping cartons and packing materials use them to pack the units If you are using different cartons cushion the units to avoid any damage 66 Netfinity 3500 M10 User s Handbook Chapter 5 Installing options Copyright IBM Corp 1999 This chapter provides instructions to help you add options to your server Some option removal instructions are provided in case you need to remove one option to install another If you have several internal options to install these instructions enable you to add them all at one time This chapter contains Before you Begin seli gasii ide A iri Sate Boe des Be eS 69 Safety information 0 0 2 000 000 0402 70 Handling static sensitive devices 72 Available options and features 0 000 73 Toolsreguired ayie penare GR eh AN be Galette a Sean e oak 73 Preparing to install and remove options 75 Using the stabilizing feet 0 0 000 75 Disconnecting cables and removing the cover 76 Locating c
127. hese settings must be configured correctly otherwise your server might malfunction Advanced Setup Descriptions Cache Control Cache State L2 Cache Size The Cache Control menu shows how much cache memory is installed and lets you enable or disable its use Cache memory is special buffer storage that holds frequently used instructions and data and works faster than main memory With cache memory enabled most of your programs will run faster If you run programs that require slower speeds you can disable cache memory to slow down your server ROM Shadowing The ROM Shadowing menu shows which system devices are using read only memory ROM shadowing With ROM shadowing your server stores data from the specified device in random access memory RAM Because your server can access data in RAM faster than it can access data from ROM programs run faster when ROM shadowing is enabled If you install an adapter that has its own ROM you can enable the ROM shadowing option for that adapter to speed up its performance Note The ROM Shadowing option might not work on adapters that use memory mapped I O such as network adapters 34 Netfinity 3500 M10 User s Handbook Advanced Setup Descriptions PCI Control PCI Adapter Reset PCI Parity Network Adapters Mass Storage Adapters Display Adapters Multimedia Devices Communication Adapters Serial Adapters Use PCI control to enable or disable
128. hose cases where IBM is responsible for the transportation charges Neither IBM nor your reseller is responsible for any of your confidential proprietary or personal information contained in a Machine which you return to IBM or your reseller for any reason You should remove all such information from the Machine prior to its return Production Status Each IBM Machine is manufactured from new parts or new and used parts In some cases the Machine may not be new and may have been previously installed Regardless of the Machine s production status IBM s appropriate warranty terms apply Limitation of Liability Circumstances may arise where because of a default on IBM s part or other liability you are entitled to recover damages from IBM In each such instance regardless of the basis on which you are entitled to claim damages from IBM including fundamental breach negligence misrepresentation or other contract or tort claim IBM is liable for no more than 1 damages for bodily injury including death and damage to real property and tangible personal property and 2 the amount of any other actual direct damages up to the greater of U S 100 000 or equivalent in local currency or the charges if recurring 12 months charges apply for the Machine that is the subject of the claim This limit also applies to IBM s suppliers and your reseller It is the maximum for which IBM its suppliers and your reseller are collectively re
129. if they are inactive for a specified length of time Attention If a device such as a monitor does not have power management capabilities it can be damaged when exposed to a reduced power state Before you make energy saving selections for your monitor check the documentation that comes with your monitor to see if it supports Display Power Management Signaling DPMS Power Management Options Descriptions APM APM BIOS Mode Automatic Hardware Power Management Time to Low Power IDE Drives Activity Monitor PS 2 Keyboard PS 2 Mouse Diskette Serial Port A Serial Port B Parallel Port IDE Hard Disks IDE CD ROM PCI SCSI Use APM features to cause automatic power reduction through monitoring of your server hardware These features can be used independent of APM BIOS features controlled by your operating system APM BIOS Mode Enable this function if your operating system supports APM enabled machines Automatic Hardware Power Management Enable this function and the related settings to reduce power consumption during periods of hardware inactivity Activity Monitor This option lets you set up the system activities that you want monitored for automatic power management Chapter 3 Configuration Setup Utility program 39 Power Management Options Descriptions Automatic Power On Wake on LAN Serial Port A Ring Detect Startup Sequence MODEM Ring Detect Startup Sequence Wake Up
130. iguration Setup press the F1 key 4 When the Configuration Setup Utility menu appears select Start Options 5 From the Start Options menu select Startup Sequence 6 Note the device selected as the First Startup Device Later you must restore this setting 7 Select CD ROM as the First Startup Device 8 Press Esc two times to return to the Configuration Setup Utility menu 9 Select Save Settings and follow the prompts 10 Place the IBM Enhanced Diagnostics CD in the CD ROM drive 11 Select Exit Setup and follow the prompts The diagnostics will load Follow the instructions on the screen to run the diagnostics m Important When you finish running diagnostics and utilities remove the CD from the CD ROM drive and turn off the server You must restore the First Startup Device back to the original setting Use steps 2 through 9 of this procedure to do this 192 Netfinity 3500 M10 User s Handbook Using the diagnostic diskette To start the IBM Enhanced Diagnostics using the diagnostic diskette do the following 1 Turn off your server and any attached devices 2 Insert the IBM Enhanced Diagnostics diskette into diskette drive A 3 Turn on all attached devices then turn your server on 4 Follow the instructions on the screen Other programs on the IBM Enhanced Diagnostics CD and diskette The IBM Enhanced Diagnostics CD and diskette also contain utility programs designed to provide information ab
131. iguration Setup Utility program to configure startup devices To configure startup devices 1 Start the Configuration Setup Utility see Starting the Configuration Setup Utility program on page 137 2 Select Start Options from the Configuration Setup Utility menu and press Enter 3 Select Startup Sequence from the Start options menu and press Enter 4 Select First Startup Device and press Enter 5 Use the arrow keys to make your selection and press Enter 6 If necessary repeat the above steps for Second Startup Device Third Startup Device and Fourth Startup Device 7 If Automatic Power On Startup Sequence is enabled repeat the above steps to select the startup devices 8 Remember to save the changes when you exit from the Configuration Setup Utility program 142 Netfinity 3500 M10 User s Handbook Setting passwords If you used the Clear CMOS Request jumper to erase lost or forgotten passwords configuration and setup information is also erased You must reconfigure the server and reset the power on and administrator passwords For information on clearing CMOS memory see Erasing lost or forgotten passwords on page 130 For more information on password protection and setting the date and time see Instructions for common procedures on page 41 To set a power on or administrator password 1 Start the Configuration Setup Utility see Starting the Configuration Setup Utility program
132. iguration change has occurred appears approximately 30 seconds after the memory count numbers stop cycling in the top left corner of the screen When the configuration error message disappears the POST Startup Errors screen appears and you are prompted to Continue or Exit Setup Select Continue If you select Exit Setup you will get another error message 2 The Configuration Setup Utility program menu appears with a right arrowhead gt next to the menu category in which the configuration change has occurred Select this menu item if you want to view the new configuration settings and then press Esc to return to the Configuration Setup Utility program menu 3 Select Save Settings from the Configuration Setup Utility program menu 4 Press Esc to exit from the Configuration Setup Utility program and follow the instructions on the screen Chapter 3 Configuration Setup Utility program 23 Exiting from the program When you finish viewing or changing settings in the Configuration Setup Utility program follow these steps to exit from the program 1 Press Esc to return to the Configuration Setup Utility program menu Depending on where you are in the program you might have to press Esc several times to get back to the Configuration Setup Utility program menu 2 Before you exit from the Configuration Setup Utility program menu select Save Settings if you want to save all settings as they currently appear If you do not compl
133. in parallel port The parallel port address can also be set to Disabled if you want to prevent unauthorized transmission of data to devices attached to the port If you add adapter cards with parallel ports an error message will notify you if you have an address conflict among the parallel ports Ensure that each parallel port has a different address If you change parallel port addresses in this menu you might also need to make changes in the software that uses parallel ports For instructions on changing your software see the information that comes with the software If the Parallel Port field is not set to Disabled you can choose an operational mode for the parallel port You can choose either Standard mode or one of the extended modes ECP EPP ECP and EPP or Bidirectional In standard mode you are limited to write only unidirectional mode The extended modes are bidirectional and will increase the efficiency of your parallel port however the extended modes use recent technology which is not supported by some hardware The extended modes are e ECP The extended capabilities port ECP mode provides higher speed data transfers than the Standard mode The ECP mode is used for high speed printers and other devices e EPP The enhanced parallel port EPP mode also provides high speed data transfers The EPP mode is used for LAN adapters disk drives and tape backups e ECP and EPP This mode combines the capabilities of the
134. indows NT Server and select multiple processor support before the second microprocessor will be recognized What to do next e To work with another option go to the appropriate section e To complete the installation go to Completing the installation on page 134 96 Netfinity 3500 M10 User s Handbook Replacing a microprocessor m Before you begin e Read Safety information on page 70 and Handling static sensitive devices on page 72 e Obtain a flash diskette for updating the system BIOS If you do not have a flash diskette download one from http www ibm com pc support e Read the instructions that come with the new microprocessor e Turn off the server e Disconnect all cables attached to the server and remove the server cover see Preparing to install and remove options on page 75 e Read Accessing the system board on page 84 Attention The microprocessor and heat sink might be hot if the server has been running Let the microprocessor and heat sink cool for 10 minutes before continuing with the procedure The microprocessor in your server comes with an attached heat sink The microprocessor plugs into the system board and is stabilized with a plastic bracket attached to the system board To remove the microprocessor 1 See Identifying parts on the system board on page 82 to locate the primary microprocessor socket 2 Remove the air baffle See Removing and rep
135. ing help service and information 203 For more information about configuring your PC for Online Housecall e In the U S call 1 800 772 2227 e In Canada call 1 800 565 3344 e In all other countries contact your IBM reseller or IBM marketing representative Getting help by telephone During the warranty period you can get help and information by telephone through the IBM PC HelpCenter Expert technical support representatives are available to assist you with questions you might have on the following e Setting up your computer and IBM monitor e Installing and setting up IBM options purchased from IBM or an IBM reseller e 30 day preinstalled operating system support e Arranging for service on site or carry in e Arranging for overnight shipment of customer replaceable parts In addition if you purchased an IBM PC Server or IBM Netfinity Server you are eligible for IBM Start Up Support for 90 days after installation This service provides assistance for e Setting up your network operating system e Installing and configuring interface cards e Installing and configuring network adapters Please have the following information ready when you call e Machine Type and Model e Serial numbers of your computer monitor and other components or your proof of purchase e Description of the problem e Exact wording of any error messages e Hardware and software configuration information for your system If possible be at yo
136. ing the lithium battery use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer If your system has a module containing a lithium battery replace it only with the same module type made by the same manufacturer The battery contains lithium and can explode if not properly used handled or disposed of Do not Throw or immerse into water Heat to more than 100 C 212 F Repair or disassemble Dispose of the battery as required by local ordinances or regulations Note In the U S call 1 800 IBM 4333 for information about battery disposal Refer to Changing the battery on page 194 for information about replacing the battery Moving your server m Important Do not move your server while it is on Always turn the server off before you move it Chapter 4 Taking care of your server 65 Normal shipping and handling can cause loss of data from a hard disk If your server has a hard disk drive take the following precautions 1 Back up all files and data from the hard disk Operating systems can vary in the way they perform backup procedures Some operating systems save only data files while others make copies of application program files and data files Refer to your operating system documentation for information about software backup 2 Remove all media diskettes compact discs tapes and so on from the drives 3 Turn the server and all attac
137. ion Protocol DHCP See DHCP E EEPROM security 50 electrical outlets 7 electronic emission notices 233 electronic support 202 Index 241 energy saving features 55 enhanced diagnostics 191 enhanced security 32 50 See also EEPROM security erasing passwords 130 error messages DHCP 179 messages Ethernet 177 messages POST 152 messages resource conflicts 136 messages SCSI 150 symptoms 181 Ethernet error messages 177 settings quick reference 58 wake on LAN feature 14 expansion slots available 3 numbering 101 types 101 extension cords 8 external view 79 F fan connector for second microprocessor location of 83 fan problems 185 fatigue 6 fax getting information by 203 features server 3 73 fee services 206 feet stabilizing 75 fixed disk drives See hard disk drives flash memory 3 floppy drive connector location of 83 102 242 Netfinity 3500 M10 User s Handbook G glare reducing 7 H handling batteries 194 static sensitive devices 72 hard disk drives 110 111 adding 67 backing up 66 indicator light 13 power management 56 supported 3 hardware removing 84 heat output 215 help 199 home page IBM Personal Computing 198 201 IBM enhanced diagnostics 191 IDE devices cable 112 connecting 112 considerations 114 primary connector 83 secondary connector 83 identification numbers 211 identifying system board parts 82 indicators status 12 input output connectors 81 input output
138. ith other products except those expressly designated by IBM are the responsibility of the user IBM may have patents or pending patent applications covering subject matter in this document The furnishing of this document does not give you any license to these patents You can send license inquiries in writing to IBM Director of Licensing IBM Corporation North Castle Drive Armonk NY 10504 1785 U S A Any references in this publication to non IBM Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites The materials at those Web sites are not part of the materials for this IBM product and use of those Web sites is at your own risk Year 2000 readiness and instructions This is a Year 2000 Readiness Disclosure A product is Year 2000 Ready if the product when used in accordance with its associated documentation is capable of correctly processing providing and or receiving date data within and between the 20th and 21st centuries provided all other products for example software hardware and firmware used with the product properly exchange date data with it Appendix B Product warranties and notices 231 This IBM PC hardware product has been designed to process four digit date information correctly within and between the 20th and 21st centuries If your IBM computer is on when the century changes you should turn it off and then back on again once or restart the operati
139. ity program to be run from a remote system without requiring the entry of your administrator password If the power on Password Prompt option is set to On the prompt option will be reset to Dual when Remote Administration is set to Enabled Power On Password Use this option to set change or delete a power on password You can also set Password Prompt to On Off or Dual For additional information about the power on password see Understanding the power on password on page 42 Administrator Password Use this option to set change or delete an administrator password You can also set Power on password changeable by user to No or Yes For additional information about the administrator password see Understanding the administrator password on page 47 Note See important information about the administrator password in Understanding the administrator password on page 47 Adapter ROM Security If this option is set to Yes the keyboard will be locked during adapter ROM initialization This can be used in conjunction with an administrator password to prevent the use of adapter ROM based utility programs Chapter 3 Configuration Setup Utility program 33 Advanced Setup If you select Advanced Setup from the Configuration Setup Utility main menu you can view and in some cases change settings for advanced hardware features including ROM shadowing PCI control and Plug and Play Control T
140. ix B Product warranties and notices contains warranty information notices and trademarks An index follows the appendixes Notices used in this book This book contains notices to highlight information or provide safety information e Notes These notices provide important tips guidance or advice e Attention These notices indicate situations where damage to programs devices or data might occur An attention notice is placed just before the instruction or situation in which damage might occur e Caution These notices indicate situations that can be potentially hazardous to you A caution notice is placed just before descriptions of potentially hazardous procedure steps or situations xiv Netfinity 3500 M10 User s Handbook e Danger These notices indicate situations that are potentially lethal or extremely hazardous to you A danger notice is placed just before descriptions of potentially lethal or extremely hazardous procedure steps or situations Related publications The following publications contain more information about your server e The Getting Started booklet is included with your server It includes information for setting up attaching cables and installing an operating system e The ServerGuide package which contains serveral CD ROMs describes the advantages of IBM ServerGuide and how to use the ServerGuide software e The Safety Book is also included with your server It includes importan
141. l major operating systems and all major LAN management packages including Netfinity Manager Intel LANDesk and Microsoft SMS Your server has hardware integrated on the system board that provides system management information to the DMI browser The following describes some of the other functions that can be performed on your server remotely Wake on LAN The Wake on LAN feature can be used by network administrators to turn on your server from a remote location When Wake on LAN is used in conjunction with network management software such as Netfinity Version 4 or later many types of functions such as data transfers software updates and POST BIOS updates to your server can be initiated remotely These functions can be performed after normal working hours and on weekends to save time increase productivity and help keep LAN traffic down during the busy hours of the day Refer to Chapter 3 Using the Configuration Setup Utility Program on page 17 for configuration information 14 Netfinity 3500 M10 User s Handbook Alert on LAN Alert on LAN is a hardware and software technology supported on some models of your server It immediately alerts network administrators when the server has a problem even if the power is off or has no operating system running For system management Alert on LAN helps the network administrator to react quickly and effectively when problems occur rather than waiting for input from the end us
142. lacing the air baffle on page 84 Chapter 5 Installing options 97 3 Release the microprocessor by pressing the lever on each guide away from the guide slightly while carefully pulling up on the microprocessor 4 Carefully place one hand on the server frame and pull the microprocessor up and out of the connector with the other hand 5 Store the old microprocessor in a static protective package To replace the microprocessor 1 Touch the static protective package containing the new microprocessor to any unpainted bare metal surface in the server and then remove the new microprocessor from the package 98 Netfinity 3500 M10 User s Handbook 2 Slide the new microprocessor into the microprocessor guides holding the microprocessor against the front edge of the guides so that it aligns with the connector on the system board You might find it necessary to press the lever J on each guide away from the guide slightly to complete this step Le Ze ROLE Ja BEE G hy OE Pi 3 Press the microprocessor down until it seats in the connector 1 a 4 Reinstall the air baffle See Removing and replacing the air baffle on page 84 Note If a 167 POST error occurs when you start your server you need to update your system BIOS in order to use the second microprocessor
143. lated publications xv remote administration 54 settings quick reference 58 remote program load RPL See RPL remote technical support 203 removable media drives 3 removing adapters 84 107 administrator password 130 battery 196 bay panels 115 cover 76 hardware 84 memory modules DIMMs 91 microprocessor 97 power on password 130 replacement batteries ordering 194 replacing air baffle 85 battery 64 194 cover 135 microprocessor 97 resource conflicts 100 109 136 resource conflicts error messages 102 ribbon cables 112 ROM recovery See BIOS RPL 15 error messages 177 S safety electrical vii 70 246 Netfinity 3500 M10 User s Handbook safety continued information 70 laser compliance statement x procedures and guidelines 71 safety notice battery 194 screen filter 7 SCSI small computer system interface adapter 113 cables 112 113 error messages 150 installing devices 112 113 SDRAM 3 security EEPROM 232 50 features 3 keys 16 locks 16 options 124 passwords 42 security options 124 security U bolt installing 126 serial numbers 211 serial port 81 problems 188 189 serial port ring detect settings quick reference 60 server startup support 204 server support 204 service summary 199 services fee 206 setting passwords 143 setting up your server 1 setup of server 17 Setup Utility See configuration setup utility program signal cables for internal drives 112 slots adapters 104 slots continued ex
144. liable for no more than 1 damages for bodily injury including death and damage to real property and tangible personal property and 2 the amount of any other actual direct damages up to the greater of U S 100 000 or equivalent in local currency or the charges if recurring 12 months charges apply for the Machine that is the subject of the claim This limit also applies to IBM s suppliers and your reseller It is the maximum for which IBM its suppliers and your reseller are collectively responsible UNDER NO CIRCUMSTANCES IS IBM LIABLE FOR ANY OF THE FOLLOWING 1 THIRD PARTY CLAIMS AGAINST YOU FOR DAMAGES OTHER THAN THOSE UNDER THE FIRST ITEM LISTED ABOVE 2 LOSS OF OR DAMAGE TO YOUR RECORDS OR DATA OR 3 SPECIAL INCIDENTAL OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES INCLUDING LOST PROFITS OR SAVINGS EVEN IF IBM ITS SUPPLIERS OR YOUR RESELLER IS INFORMED OF THEIR POSSIBILITY SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU IBM Statement of Warranty Worldwide except Canada Puerto Rico Turkey United States Part 1 General Terms This Statement of Warranty includes Part 1 General Terms and Part 2 Country unique Terms The terms of Part 2 may replace or modify those of Part 1 The warranties provided by IBM in this Statement of Warranty apply only to Machines you purchase for your
145. lysis and service request procedures that IBM or your reseller provides b secure all programs data and funds contained in a Machine c provide IBM or your reseller with sufficient free and safe access to your facilities to permit them to fulfill their obligations and d inform IBM or your reseller of changes in a Machine s location IBM is responsible for loss of or damage to your Machine while it is 1 in IBM s possession or 2 in transit in those cases where IBM is responsible for the transportation charges Neither IBM nor your reseller is responsible for any of your confidential proprietary or personal information contained in a Machine which you return to IBM or your reseller for any reason You should remove all such information from the Machine prior to its return Production Status Appendix B Product warranties and notices 221 Each IBM Machine is manufactured from new parts or new and used parts In some cases the Machine may not be new and may have been previously installed Regardless of the Machine s production status IBM s appropriate warranty terms apply Limitation of Liability Circumstances may arise where because of a default on IBM s part or other liability you are entitled to recover damages from IBM In each such instance regardless of the basis on which you are entitled to claim damages from IBM including fundamental breach negligence misrepresentation or other contract or tort claim IBM is
146. m http www sco com http www adaptec com http www apcc com http www norton com Help is also available from bulletin boards and online services as well as by fax and telephone This section provides information about these sources Services available and telephone numbers listed are subject to change without notice Service support With the original purchase of an IBM hardware product you have access to extensive support coverage During the IBM hardware product warranty period you may call the IBM Personal Computer HelpCenter 1 800 772 2227 in the U S for hardware product assistance covered under the terms of the IBM Statement of Limited Warranty See Getting help by telephone on page 204 for HelpCenter telephone numbers in other countries The following services are available during the warranty period e Problem Determination Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem Chapter 7 Getting help service and information 199 e IBM Hardware Repair If the problem is determined to be caused by IBM hardware under warranty trained service personnel are available to provide the applicable level of service e Engineering Change Management Occasionally there might be changes that are required after a product has been sold IBM or your reseller if authorized by IBM will make Engineering Changes ECs a
147. m requirements for your operating environment Refer to your ServerGuide package for details about installing an operating system and other software See Chapter 5 Installing options on page 67 for instructions on installing hardware in your server If you have not already done so unpack and set up your server Refer to the Start Here booklet for instructions If you are not installing any optional hardware now connect the cables and power cord Follow the instructions in Cabling the server on page 8 or the Start Here booklet Note After you unpack your server locate the keys At the time of shipment two keys are attached to the back of the server Store the keys in a safe place If you lose them you must order keys from the key manufacturer 4 Netfinity 3500 M10 User s Handbook Questions or problems The following information is provided in case you need help while you are setting up your server World Wide Web You can obtain up to date information about your server model a complete listing of the options that are supported on your model and information about other IBM server products by accessing the IBM Enterprise Servers home page at the following address http www pc ibm com us netfinity IBM Start Up Support The IBM Start Up Support program provides comprehensive telephone assistance 24 hours a day seven days a week during your first 90 days after installation Assistance is available for IBM and
148. mains in a halted state until you enter the administrator password 4 When you enter the administrator password the update diskette will continue to run and you are given the option of enabling or disabling enhanced security Your choice is automatically recorded in the System Security menu of the Configuration Setup Utility program Setting changing and deleting an administrator password protected by enhanced security To set change or delete an administrator password protected by enhanced security do the following 1 Turn off all attached devices and the server 2 Refer to Disconnecting cables and removing the cover on page 76 for instructions on safety disconnecting all cables attached to the server and removing the server cover 3 Locate the switch marked as 7 on the rocker switches on the system board Refer to the system board label inside the server 52 Netfinity 3500 M10 User s Handbook for the location of the switch Move the switch to the ON position To do this push on the ON side 4 Replace the cover and reconnect the cables 5 Set change or delete your administrator password in the Configuration Setup Utility program Refer to Setting or changing an administrator password on page 48 or Deleting an administrator password on page 49 for instructions Note You must know the administrator password to change or delete it 6 Disconnect all cables and remove the cover 7 Move th
149. mation 212 security 124 security U bolt 126 ordering support line services 208 P parallel port 81 problems 188 passwords administrator changing 48 administrator setting 48 administrator understanding 47 erasing 130 power on changing 45 power on setting 45 power on understanding 42 removing 130 server startup 44 setting 143 using 42 PC Doctor 191 PC support services fee 207 PCI expansion slots 3 101 wake up 57 peripheral component interconnect See PCI planar See system board planning workspace 6 Plug and Play adapters 102 Plug and Play technology 3 100 pointing device problems 186 ports 76 136 POST description of 148 error messages 152 message charts 156 POST BIOS updates 54 power cord 7 8 235 indicator light 13 internal cables for drives 112 management 55 output 3 supply 3 switch 12 power connectors internal location of 83 power management 55 See also APM power on password deleting 46 server startup 44 setting 45 unattended start mode 43 using 42 power on self test See POST precautions battery handling 194 handling static sensitive devices 72 moving the server 2 preparing for installation 76 primary PCI slots 101 printer problems 189 privileged access password See administrator password problems solving 147 processor See microprocessor publications related xv publications ordering 209 Index 245 R RAIDport adapter installation 101 102 records device and feature 212 re
150. menus to decrease the numerical value of a setting 0 9 Use these number keys in some menus to change the numerical value of a setting F1 Press this key for help on a selected menu item F9 Press this key if you changed and saved the setting of a selected menu item and you want to restore the setting that was active before you made the change F10 Press this key to return the setting of a selected menu item to a default value Note Active keys are displayed at the bottom of each screen not all of the above keys are active with every menu In the Configuration Setup Utility program menus the configuration information you can change is enclosed in brackets like these You cannot change information that is not surrounded by brackets Saving Configuration Settings In most cases when you add or remove hardware from your server or erase passwords the BIOS basic input output system detects the changes and then updates the configuration automatically Although the server changes the configuration settings automatically you must save these changes in the Configuration Setup Utility program for the new configuration to take effect If you do not save the new settings your operating 22 Netfinity 3500 M10 User s Handbook system will not start To save the configuration after adding or removing hardware or erasing passwords complete the following steps 1 When you turn on the server an error message indicating that a conf
151. mia h at e E 00 000000 2 Netfinity 3500 M10 User s Handbook Features at a glance The following table summarizes the features of the Netfinity 3500 M10 Microprocessor e Standard 64 MB or 128 MB depending on server model e Intel Pentium III microprocessor e 512 KB L2 cache memory Memory e Expandable to 1 GB of SDRAM e Installed synchronous dynamic random access memory SDRAM error correcting code ECC 100 MHz DIMMs e Support for 64 MB and 128 MB unregistered DIMMs or 256 MB registered DIMMs in either single sided or double sided configurations DIMM heights up to 2 5 inches e Four 3 3 V synchronous 168 pin dual in line memory module DIMM sockets e Flash memory for system programs Internal hard disk drives e Standard Open bay or one SCSI hard disk drive e Maximum SCSI devices Four slimline hard disk drives Two half height hard disk drives CD ROM drive e One IDE CD ROM drive Removable media drives e Standard One 3 5 inch 1 44 MB diskette drive e Maximum One diskette drive and one tape backup Expansion e Six drive bays e Six expansion slots four dedicated PCI one shared ISA PCI and one dedicated AGP e Support for PCI ISA Plug and Play adapters e Support for dual microprocessors e Support for additional internal and external SCSI devices e Support for 3 5 inch 1 44 MB diskette drive internal tape drive e Support for Netfinity ServeRAID ad
152. model Chapter 5 Installing options 81 Working with options on the system board This section provides information about system board options and helps you to identify components on the system board It also provides instructions for installing removing and replacing system board options specifically system memory and microprocessors For information on adding and removing expansion adapters see Working with adapters on page 100 Identifying parts on the system board The system board also called the planar or motherboard is the main circuit board in your server It provides basic computer functions and supports a variety of devices that are IBM installed or that you can install later If you plan to install remove or replace hardware in your server you will need to know the layout of the system board The following illustration shows the layout of the system board in your server The numbered pointers show the components that are discussed in this book 82 Netfinity 3500 M10 User s Handbook BOR oa oo N Note Secondary microprocessor socket Primary microprocessor socket Power connector 5 V auxiliary power connector DIMM sockets Channel B SCSI connector 68 pin Diskette drive connector Primary IDE connector Channel B SCSI connector 50 pin Secondary IDE connector Battery CMOS clear password jumper Rocker switches Wake on LAN connector Wake on Modem connector Channel A SCSI connec
153. n Where IBM is in breach of a condition or warranty implied by the Trade Practices Act 1974 IBM s liability is limited to the repair or replacement of the goods or the supply of equivalent goods Where that condition or warranty relates to right to sell quiet possession or clear title or the goods are of a kind ordinarily acquired for personal domestic or household use or consumption then none of the limitations in this paragraph apply PEOPLE S REPUBLIC OF CHINA Governing Law The following is added to this Statement The laws of the State of New York govern this Statement INDIA Limitation of Liability The following replaces items 1 and 2 of this Section 1 liability for bodily injury including death or damage to real property and tangible personal property will be limited to that caused by IBM s negligence 2 as to any other actual damage arising in any situation involving nonperformance by IBM pursuant to or in any way related to the subject of this Statement of Warranty IBM s liability will be limited to the charge paid by you for the individual Machine that is the subject of the claim NEW ZEALAND The IBM Warranty for Machines The following paragraph is added to this Section The warranties specified in this Section are in addition to any rights you may have under the Consumer Guarantees Act 1993 or other legislation which cannot be excluded or limited The Consumer Guarantees Act 1993 will not apply in respect of any go
154. n the cable ends together with a lock The following illustration shows an example of how this might work After installing the U bolt be sure to keep the server cover locked Chapter 5 Installing options 129 Erasing lost or forgotten passwords Notes 1 To set change or delete a password see Chapter 3 Using the Configuration Setup Utility Program on page 17 2 When enhanced security is enabled you cannot erase the administrator password If you forget or lose the administrator password the system board in your server must be replaced in order to regain access to the Configuration Setup Utility program For more information on enhanced security see Enhanced security on page 50 Your server uses complementary metal oxide semiconductor CMOS memory on the system board for storing configuration and setup information CMOS memory maintains information about e Date and time e Security features e Power management devices e Storage devices e Keyboard and mouse e ISA legacy configuration information e Plug and Play configuration information e Port assignments e I O addresses and interrupts e Other selectable features Within the security features are the settings for the power on and administrator passwords If you need to erase a lost or forgotten password you must erase all CMOS configuration and setup information by moving the jumper designated as Clear CMOS Request To locate this jumper see
155. n about diagnostic programs provided with your server If the problem cannot be isolated and corrected have the computer serviced 167 A different microprocessor was installed that is not supported by the current POST BIOS system programs Action 1 Download the latest BIOS code from the following Web site http www ibm com pc support 2 Update your BIOS by following the instructions in the Readme file that accompanies the downloaded BIOS code If the problem cannot be isolated and corrected have the computer serviced Chapter 6 Solving problems 159 POST message Description 168 Alert on LAN is not working correctly Action Set Alert on LAN to enabled in the Configuration Setup Utility program See Chapter 3 Using the Configuration Setup Utility Program on page 17 Verify that the Ethernet cable is attached to both client and server and that the appropriate software is installed on both the client and the server If this does not correct the problem have the computer serviced 175 A failure occurred during testing of the system board and microprocessor Action Have the computer serviced 176 System cover has been removed Action You must key in the administrator password to clear this POST message If the message recurs when the cover has not been removed have the computer serviced 183 Password message received if administrator password is set Action You
156. n install in each bay and the height restrictions imposed by each drive bay Also it is important to Chapter 5 Installing options 109 correctly connect the internal drive cables to the installed drive For more information see Internal drives on page 110 Internal drives Internal drives are devices that your server uses to read and store data You can add drives to your server to increase storage capacity and to enable your server to read other types of media Some of the different drives available for your server are e Diskette drives e Hard disk drives e Tape drives e CD ROM drives Internal drives are installed in bays Within this book the bays are referred to as bay 1 bay 2 and so on Your server comes with the following IBM installed drives e A CD ROM drive in bay 1 e A 3 5 inch diskette drive in bay 4 e A 3 5 inch hard disk drive in bay 5 in some models The following illustration shows the location of the drive bays in your server 110 Netfinity 3500 M10 User s Handbook Drive specifications The following table describes some of the drives you can install in each bay and their height requirements Bay Max height Drives 1 41 3 mm 1 6 in e CD ROM drive e 3 5 inch or 5 25 inch diskette drive e 3 5 inch or 5 25 inch tape backup drive e 3 5 inch or 5 25 inch hard disk drive 2 41 3 mm 1 6 in e CD ROM drive e 3 5 inch or 5 25 inch diskette drive
157. nd explanations of error messages The documentation that comes with your computer also contains information about the diagnostic tests you can perform If you receive a POST error code when you turn on your computer refer to the POST error message charts in your hardware documentation If you do not receive a POST error code but suspect a hardware problem refer to the troubleshooting information in your hardware documentation or run the diagnostic tests If you suspect a software problem consult the documentation including README files for the operating system or application program Getting customer support and service Purchasing an IBM PC hardware product entitles you to standard help and support during the warranty period If you need additional support and services a wide variety of extended services are available for purchase that address almost any need Using the World Wide Web On the World Wide Web the IBM Personal Computing Web site has up to date information about IBM Personal Computer products and support The address for the IBM Personal Computing home page 1s http www ibm com pc You can find support information for your IBM products including supported options on the IBM Personal Computing Support page at http www ibm com pc support Chapter 7 Getting help service and information 201 If you select Profile from the support page you can create a customized support page that is specific to your
158. ndbook POST message Description 1802 A PCI adapter has requested an I O address that is not available or the PCI adapter might be defective Action 1 Make sure that all ISA legacy adapters are set correctly in the Configuration Setup Utility program If the I O address settings are not correct change and save the settings Setting the resources used by ISA legacy adapters to ISA Resource enables the Plug and Play function to configure around the legacy adapters For background information on PCI ISA Plug and Play and legacy non Plug and Play adapters refer to Chapter 5 Installing options on page 67 For information about required I O resource settings for ISA legacy adapters refer to the documentation that comes with these adapters For instructions on using the Configuration Setup Utility program see Chapter 3 Using the Configuration Setup Utility Program on page 17 2 Make sure that switches on all ISA legacy adapters are set correctly For information about switch settings refer to the documentation that comes with the ISA legacy adapters 3 If all I O addresses are being used by ISA legacy adapters you might need to remove an ISA legacy adapter to make an I O address available to the PCI adapter you want to install For instructions on removing adapters see Chapter 5 Installing options on page 67 Note If you remove an ISA legacy adapter set the I O address used by the removed ada
159. nfiguration is performed automatically by the server or manually by you When the server automatically configures an option it uses system programs However you must save the new settings If the system programs do not update the settings you can use the Configuration Setup Utility program to reconfigure the appropriate settings For example when you start your server after adding most internal hard disk drives the settings are automatically updated and you use the Configuration Setup Utility program to save those changes However if a resource conflict arises after an ISA legacy adapter is installed or removed you must manually update the server configuration and save the information Notes 1 Make a record of all customized settings before you perform any of the following steps 2 For more information on error messages from resource conflicts see Chapter 6 Solving problems on page 147 136 Netfinity 3500 M10 User s Handbook Starting the Configuration Setup Utility program When you restart the server for the first time after working with most options a message appears indicating that a configuration change has occurred You are then prompted to enter the Configuration Setup Utility program to manually update the configuration settings or to confirm and save the settings that were automatically updated by the system programs After you change an option and restart the server the following screen might appear Not
160. nfigure around the legacy adapters For background information on PCI ISA Plug and Play and legacy non Plug and Play adapters refer to Chapter 5 Installing options on page 67 For information about required memory resource settings for ISA legacy adapters refer to the documentation that comes with these adapters For instructions on using the Configuration Setup Utility program see Chapter 3 Using the Configuration Setup Utility Program on page 17 2 Make sure that switches on all ISA legacy adapters are set correctly For information about switch settings refer to the documentation that comes with the ISA legacy adapters 3 If all memory addresses are being used by ISA legacy adapters you might need to remove an ISA legacy adapter to make a memory address available to the Plug and Play adapter you want to install For instructions on removing adapters see Chapter 5 Installing options on page 67 Note If you remove an ISA legacy adapter set the memory address used by the removed adapter to Available before installing another adapter 4 If you have other PCI or Plug and Play adapters installed you might need to remove one of these adapters to make a memory address available to the Plug and Play adapter you want to install If the problem cannot be isolated and corrected have the computer serviced Chapter 6 Solving problems 173 POST message Description 1884 A Plug and Play adapter has re
161. ng a resolution or refresh rate that is not supported by your monitor might damage it You can reset the refresh rate through your operating system using the instructions provided in the README files Refer to your operating system documentation for further information on monitor settings If this does not correct the problem have the monitor and computer serviced Chapter 6 Solving problems 183 Monitor problems Action The monitor works when you turn on the system but goes blank when you start some application programs Verify that 1 The monitor signal cable is securely connected to the monitor and the monitor connector on the graphics adapter For the location of the monitor connector on the graphics adapter installed in your server see Cabling the server on page 8 2 The necessary device drivers for the application programs are installed If the problem cannot be isolated and corrected have the monitor and computer serviced The monitor works when you turn on the system but goes blank after some period of server inactivity The server is probably set for energy savings with the Advanced Power Management APM feature If the APM feature is enabled disabling APM or changing APM settings may solve the problem see Understanding power management on page 55 If the problem cannot be isolated and corrected have the computer serviced Blank screen Verify that 1 The s
162. ng options 79 Internal view The following illustration shows the internal view of your server as seen from the front For information on removing the cover see Preparing to install and remove options on page 75 Upper drive bracket bays 1 4 Lower drive bracket bays 5 6 System board Video adapter Expansion slots Microprocessor Power supply oon o 80 Netfinity 3500 M10 User s Handbook Input Output connectors Input output I O connectors provide ports for transferring information into and out of your server You can connect a variety of I O devices to your server including a monitor keyboard mouse and printer At the rear of your server is a panel that provides access to I O connectors Adapters installed in expansion slots might also provide I O connectors Keyboard Mouse USB 1 E E E e USB 2 Serial 1 i 6 Nes aal jes Parallel AE E j Serial 2 A Is Pye 88 aal sz S RJ45 Nej Ethernet Audio Audio SCSI Line Out Line In Device sre bn Microphone Q praregaeeBee aeaaea EE sol Monitor Slot 1 AGP OLEENO Slot 2 PCI Slot 3 PCI Slot 4 PCI Slot 5 PCI Slot 6 Shared ISA PCl Note The monitor connector might be in a different slot depending on the server
163. ng power management Your server comes with built in energy saving capabilities You can view and change energy saving settings using the Power Management menu in the Configuration Setup Utility program This section describes the Power Management features in your server and provides instructions for using these features Attention If a device such as a monitor does not have power management capabilities it can be damaged when exposed to a reduced power state Before you make energy saving selections for your monitor check the documentation that comes with your monitor to see if it supports Display Power Management Signaling DPMS Setting power management features With Power Management the server and monitor if a monitor is attached and the monitor supports DPMS can be set to go into a reduced power state if they are inactive for a specified length of time e Time to Low Power With this option you can specify the amount of time that the server must be inactive before Power Management options begin to take effect You can select from 5 minutes to 1 hour e System Power With this option you can select On if you want the server to remain on or Off if you want the server to shut down e Display With this option you can select one of the following reduced power states Standby In this mode the screen is blanked but the screen image is restored immediately when any activity is detected Suspend In this mode the mo
164. ng system to ensure that the internal clock resets itself for the new century This IBM PC product cannot prevent errors that might occur if software you use or exchange data with is not ready for the Year 2000 IBM software that comes with this product is Year 2000 Ready However software from other companies might come with this IBM PC product IBM cannot take responsibility for the readiness of that software You should contact the software developers directly if you wish to verify readiness understand limitations or look for any software updates To learn more about IBM PC products and the Year 2000 visit our Web site at http www ibm com pc year2000 The information and tools there can help you with your Year 2000 transition plan especially if you have multiple IBM PCs IBM encourages you to check periodically for updated information Trademarks The following terms are trademarks of the IBM Corporation in the United States or other countries or both Alert on LAN HelpCenter IBM LANClient Netfinity OS 2 Control Manager ServerGuide ThinkPad Wake on LAN Intel Pentium MMX and LANDesk are trademarks or registered trademarks of Intel Corporation Microsoft MS DOS Windows and Windows NT are trademarks or registered trademarks of Microsoft Corporation Other company product and service names may be trademarks or service marks of others 232 Netfinity 3500 M10 User s Handbook Electronic emission notices Federal Commu
165. nge or add a diskette drive you might need to use this option to set the correct type Serial Port Setup Serial Port A Address Serial Port A IRQ Serial Port B Address Serial Port B IRQ The Serial Port Setup menu shows the addresses and interrupts for the built in serial ports If you add adapter cards with serial ports an error message will notify you if you have an address conflict among the serial ports Ensure that each serial port has a different address If you change serial port addresses in this menu you might also need to make changes in the software that uses serial ports For instructions on changing your software see the user s guide or online information that comes with the software USB Setup USB Support USB Keyboard Mouse Support The USB Setup menu presents options to enable or disable the Universal Serial Bus feature Select Autodetect for USB Keyboard Mouse Support if you want this support to be enabled when a USB keyboard or a USB mouse is detected after the computer is started Select Disabled if you will not be using a USB keyboard or USB mouse Chapter 3 Configuration Setup Utility program 27 Devices and I O Ports Descriptions Parallel Port Setup Parallel Port Parallel Port Mode Parallel Port Extended Mode Parallel Port Extended Mode DMA Parallel Port IRQ The Parallel Port Setup menu shows the address mode interrupt and other settings for the built
166. nications Commission FCC Statement Note This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment Unauthorized changes or modifications could void the user s authority to operate the equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation The following statements are the electronic emission notices Australia and New Zealand Class A sta
167. nitor uses less power than in Standby mode The screen is blanked but the screen image is restored within a few seconds after any activity is detected Chapter 3 Configuration Setup Utility program 55 Off In this mode the monitor power is turned off To restore power to the monitor you must press the monitor power switch On some monitors you might have to press the power switch twice If you select Off you must specify the Time to Display off You can select 5 minutes to 1 hour Note Time to display off is the amount of time after the reduced power state before the display enters the off state Disable In this mode the monitor is unaffected by the power management settings IDE Drives This selection enables you to specify if the CD ROM drives should be enabled or disabled when power management options take affect To set power management features 1 Start the Configuration Setup Utility program see Starting and using the program on page 19 Select Power Management from the Configuration Setup Utility program menu 3 Select APM Set APM BIOS Mode to Enabled 5 Select values for power management time to low power system power processor speed display and time to display off as necessary Set IDE Drives to Enabled or Disabled Note SCSI drives are not affected by APM Press Esc twice to return to the Configuration Setup Utility program menu Before you exit
168. notices 223 LIMITED IN DURATION TO THE WARRANTY PERIOD NO WARRANTIES APPLY AFTER THAT PERIOD Items Not Covered by Warranty IBM does not warrant uninterrupted or error free operation of a Machine Unless specified otherwise IBM provides non IBM machines WITHOUT WARRANTIES OF ANY KIND Any technical or other support provided for a Machine under warranty such as assistance via telephone with how to questions and those regarding Machine set up and installation will be provided WITHOUT WARRANTIES OF ANY KIND Warranty Service To obtain warranty service for the Machine contact your reseller or IBM You may be required to present proof of purchase IBM or your reseller provides certain types of repair and exchange service either at your location or at a service center to keep Machines in or restore them to conformance with their Specifications IBM or your reseller will inform you of the available types of service for a Machine based on its country of installation IBM may repair the failing Machine or exchange it at its discretion When warranty service involves the exchange of a Machine or part the item IBM or your reseller replaces becomes its property and the replacement becomes yours You represent that all removed items are genuine and unaltered The replacement may not be new but will be in good working order and at least functionally equivalent to the item replaced The replacement assumes the warranty service status of
169. ocate the desired DIMM see Identifying parts on the system board on page 82 If an adapter the air baffle or cables restrict your access to the memory connectors you might have to remove them e To remove an adapter see Removing adapters on page 107 e To remove the air baffle see Removing and replacing the air baffle on page 84 At both ends of the DIMM connector push outward on the retaining clips until the DIMM is loosened Note Be careful not to push too hard on the retaining clips because the DIMM might eject abruptly from the connector Chapter 5 Installing options 91 4 Lift the DIMM out of the connector 5 To replace the air baffle see Removing and replacing the air baffle on page 84 6 Store the DIMM in a static protective package What to do next e To work with another option go to the appropriate section e To complete the installation go to Completing the installation on page 134 92 Netfinity 3500 M10 User s Handbook Working with microprocessors Your server comes with an Intel Pentium III microprocessor This microprocessor incorporates MMX technology with built in ECC L2 cache For the latest information about microprocessor upgrades available for your server contact your IBM reseller or IBM marketing representative If you do upgrade the microprocessor use the instructions that come with the upgrade along with the instructions in
170. ods which IBM provides if you require the goods for the purposes of a business as defined in that Act Limitation of Liability The following is added to this Section 226 Netfinity 3500 M10 User s Handbook Where Machines are not acquired for the purposes of a business as defined in the Consumer Guarantees Act 1993 the limitations in this Section are subject to the limitations in that Act EUROPE MIDDLE EAST AFRICA EMEA The following terms apply to all EMEA countries The terms of this Statement of Warranty apply to Machines purchased from an IBM reseller If you purchased this Machine from IBM the terms and conditions of the applicable IBM agreement prevail over this warranty statement Warranty Service If you purchased an IBM Machine in Austria Belgium Denmark Estonia Finland France Germany Greece Iceland Ireland Italy Latvia Lithuania Luxembourg Netherlands Norway Portugal Spain Sweden Switzerland or United Kingdom you may obtain warranty service for that Machine in any of those countries from either 1 an IBM reseller approved to perform warranty service or 2 from IBM If you purchased an IBM Personal Computer Machine in Albania Armenia Belarus Bosnia and Herzegovina Bulgaria Croatia Czech Republic Georgia Hungary Kazakhstan Kirghizia Federal Republic of Yugoslavia Former Yugoslav Republic of Macedonia FYROM Moldova Poland Romania Russia Slovak Republic Slovenia or Ukraine you may obt
171. omponents 00 0020 0000 78 Working with options on the system board 82 Identifying parts on the system board 82 Accessing the system board 0 84 Working with system memory 86 Installing a DIMM 22 2 ee 88 Removing a DIMM 2 2 ee ee 91 Working with microprocessors 0 93 Working with adapters 0 0 2 4 100 Adapters auca nesei Aig Ea hk dod dete ert A 101 Adapter configuration 0 0 2 102 Installing adapters 0 0 0000 104 Removing adapters aoaaa 107 Working with internal drives aoaaa aaa 109 Internal drives oirean inae a e d A h aE 110 Accessing drive bays oaaae a 115 Installing a drive in bay 1 2 3 or 4 119 Installing a drive in bay 50r 6 122 Working with security options 124 Installing a security U bolt aaa aaa 126 Erasing lost or forgotten passwords 130 Setting the diskette write protect switch 133 Completing the installation 0 0 134 Replacing the cover and connecting the cables 135 Updating the server configuration 136 67 Interrupt and DMA resources Interrupt resources DMA resources 68 Netfinity 3500 M10 User s Handbook Before you begin e Become familiar with the safety and handling guidelines specified in the Safety Inf
172. onfiguration Setup Utility program see Starting and using the program on page 19 Select System Security from the Configuration Setup Utility program menu Select Administrator Password Select Delete Administrator Password and follow the instructions on the screen Press Esc until you return to the Configuration Setup Utility program menu Before you exit from the program select Save Settings from the Configuration Setup Utility program menu To exit from the Configuration Setup Utility program press Esc and follow the instructions on the screen Erasing a lost or forgotten administrator password This section applies to lost or forgotten administrator passwords that are not protected by enhanced security For information on lost or forgotten passwords that are protected by enhanced security refer to Erasing a lost or forgotten administrator password protected by enhanced security on page 53 Chapter 3 Configuration Setup Utility program 49 If you have lost or forgotten your administrator password and enhanced security is disabled you must remove the server cover and move the CMOS Clear jumper also referred to as the password jumper on the system board in order to erase the password so that you can regain access to the Configuration Setup Utility program See Erasing lost or forgotten passwords on page 130 for the procedure to erase the password m Important If you move t
173. option is designed for your server You followed the installation instructions supplied with the option and in Chapter 5 Installing options on page 67 All option files if required are installed correctly See Installing files from Option Diskettes on page 193 for information about installing option files You have not loosened any other installed options or cables If the option is an adapter you have provided enough hardware resources for the adapter to function correctly Refer to the documentation that comes with the adapter as well as the documentation for any other installed adapters to determine the resources required for each adapter You updated the configuration information in the Configuration Setup Utility program if necessary and have no conflicts For instructions on using the Configuration Setup Utility program see Chapter 3 Using the Configuration Setup Utility Program on page 17 If the problem persists run the diagnostic programs See IBM Enhanced Diagnostics on page 191 for information about diagnostic programs provided with your server If the problem cannot be isolated and corrected have the computer and the option serviced Chapter 6 Solving problems 187 Option problems Action An IBM option that previously worked does not work now Verify that all of the option hardware and cable connections are secure If the option comes with its own tes
174. ormation book These guidelines will help you work safely while working with your server and options e Make sure that you have an adequate number of properly grounded electrical outlets for your server monitor and any other options you intend to install e Place your server in a location that is dry Rain or spilled liquids might damage your server e Have a supply of 2 MB 1 44 MB formatted 3 5 inch diskettes available e Back up all important data before you make changes to hard disk drives e Have a small flat bladed screwdriver available m Important To allow for air circulation be sure to maintain the following minimum clearances around the server e 102 mm 4 in in the front e 127 mm 5 in in the rear e 51mm 2 in on the left and right sides Chapter 5 Installing options 69 Safety information 1 A A DANGER Electrical current from power telephone and communication cables is hazardous To avoid a shock hazard Do not connect or disconnect any cables or perform installation maintenance or reconfiguration of this product during an electrical storm Connect all power cords to a properly wired and grounded electrical outlet Connect to properly wired outlets any equipment that will be attached to this product When possible use one hand only to connect or disconnect signal cables Never turn on any equipment when there is evidence of fire water or structural d
175. ort Ring 1 Power Your model might Detect Management not allow you to 2 Automatic select four startup Power On devices 3 Serial Port Ring Detect 4 Enabled or 60 Netfinity 3500 M10 User s Handbook 10 Disabled If you select Enabled go to the next step Startup Sequence Primary or Automatic Go back to the main menu Start Options The first second third and fourth primary startup devices Automatic Power On Startup Sequence The first second third and fourth startup devices Table 1 Page 4 of 4 Network Related Settings To Configure Select Comments Notes Modem Ring Detect 1 Power Your model might Management not allow you to 2 Automatic select four startup Power On devices 3 Modem Ring Detect 4 Enabled or 10 Disabled If you select Enabled go to the next step Startup Sequence Primary or Automatic Go back to the main menu Start Options The first second third and fourth primary startup devices Automatic Power On Startup Sequence The first second third and fourth startup devices Chapter 3 Configuration Setup Utility program 61 62 Netfinity 3500 M10 User s Handbook Chapter 4 Taking care of your server Copyright IBM Corp 1999 This chapter provides guidelines for the proper handling and care of your server This chapter contains Cleaning the mouse 00
176. ou begin e Obtain the following A 19 mm 3 4 in U bolt and threaded nuts that fit the U bolt A security cable A lock such as a combination lock or padlock An appropriately sized or adjustable wrench A flat bladed screwdriver e Read Safety information on page 70 and Handling static sensitive devices on page 72 e Turn off the server and all other connected devices e Disconnect all external cables and power cords and remove the server cover see Preparing to install and remove options on page 75 126 Netfinity 3500 M10 User s Handbook r to remove the two metal ewdrive 1 Use a tool such as a scr Chapter 5 Installing options 127 2 Insert the U bolt through the rear panel then attach and tighten the nuts with an appropriately sized or adjustable wrench 0509 a oS OS ee a A ge D Se a D QoQ OILI KELLS BEES O O O Q Q Fo 0 BS O 20g eee a D Q Q Q g amp OSG ee RR Q Q O Q RRE OSOSOSS B Q O oso g EA BEBE 3 Replace the server cover For more information see Replacing the cover and connecting the cables on page 135 128 Netfinity 3500 M10 User s Handbook 4 Thread the cable through the U bolt and around an object that is not a part of or permanently secured to the building structure or foundation and from which it cannot be removed then faste
177. our system to power on in response to wake up requests from PCI devices that support this feature To set Automatic Power On features 1 Start the Configuration Setup Utility program see Starting and using the program on page 19 2 Select Power Management from the Configuration Setup Utility program menu 3 Select Automatic Power On 4 Select the menu item for the feature you want to set Use Left Arrow lt or Right Arrow to select either Enabled or Disabled 5 Select Startup Sequence for the feature Use Left Arrow lt or Right Arrow gt to select either Primary or Automatic Chapter 3 Configuration Setup Utility program 6 Press Esc until you return to the Configuration Setup Utility program menu 7 Before you exit from the program select Save Settings from the Configuration Setup Utility program menu 8 To exit from the Configuration Setup Utility program press Esc and follow the instructions on the screen Quick reference for network related settings The following tables are not intended to help determine which settings to choose They are only intended to help you quickly find the steps necessary to get to the choices for specific network settings You can then view the current setting or select a different setting When finished you can either save the settings and exit the utility or exit without saving the settings The steps in the following tables always start at the Config
178. out your server hardware and the way it is configured This information might be useful in helping to isolate problems related to the operating system and device drivers Installing files from Option Diskettes An optional device or adapter might come with a diskette Diskettes that are included in option packages usually contain files that the system needs for recognizing and activating the options Until you install the necessary files the new device or adapter might cause error messages If your optional device or adapter comes with a diskette you might need to install some configuration CFG files or diagnostic files EXE or COM from the diskette to your hard disk Refer to the documentation that comes with the option to see if you need to install files BIOS recovery If power to your server is interrupted while POST BIOS is being updated your server might not restart reboot correctly If this happens perform the following procedure to recover 1 Turn off the server 2 See Safety information on page 70 and Handling static sensitive devices on page 72 Chapter 6 Solving problems 193 OO ON BD VI 10 11 12 13 Disconnect the power cord and remove the cover See Disconnecting cables and removing the cover on page 76 Locate the rocker switches on the system board See the label inside your server or see Identifying parts on the system board on page 82 for the location o
179. pansion 104 expansion ISA PCI 101 SMP 93 software errors 190 problems 190 solving problems specifications 215 stabilizing feet using 75 start options setting 30 startup devices configuring 142 startup sequence setting 53 static sensitive devices handling 72 status indicators 12 13 summary system 41 support line services ordering 208 surge protectors 8 switches rocker accessing 84 diskette write protect switch 133 location on system board 83 system board 216 symmetric multiprocessing SMP See SMP system memory 3 86 specifications 215 summary 41 system board accessing 84 components 73 description 82 identifying parts 82 layout 83 options 82 system management 3 14 147 201 system memory DIMM options 86 increasing 86 installing a DIMM 88 purpose 86 removing a DIMM 91 T tape drive 110 111 technical support fee 206 technical support remote 203 technical support warranty 204 telephone assistance 204 telephone line connecting 136 disconnecting 76 time setting 42 tools required 73 trademarks 232 troubleshooting charts 181 information 147 U U bolt 16 124 installing 126 unattended start mode 43 Universal Serial Bus USB See USB unknown power on password removing 130 updating server configuration 136 upgrading memory modules 86 microprocessor 97 USB ports 81 190 problems 190 Index 247 utility program setup 136 V venting of hot air 7 video 3 video port 81 voltage regul
180. perating systems e Interpreting documentation You can purchase this service on a per call basis as a multiple incident package or as an annual contract with a 10 incident limit For more information about purchasing Network and Server Support see Ordering support line services Ordering support line services Enhanced PC Support Line and Network and Server Support Line services are available for products on the Supported Products list To receive a Supported Products list e In the U S 1 Call 1 800 426 3395 2 Select document number 11683 for Network and Server support 3 Select document number 11682 for Enhanced PC support e In Canada contact IBM Direct at 1 800 465 7999 or 1 Call 1 800 465 3299 2 Select the HelpWare catalog e In all other countries contact your IBM reseller or IBM marketing representative For more information or to purchase these services e In the U S call 1 800 772 2227 e In Canada call 1 800 465 7999 e In all other countries contact your HelpCenter Warranty and repair services You can upgrade your standard hardware warranty service or extend the service beyond the warranty period 208 Netfinity 3500 M10 User s Handbook Warranty upgrades in the U S include e Carry in service to on site service If your warranty provides carry in repair service you can upgrade to on site repair service either standard or premium The standard upgrade provides a trained servicer
181. port will remain disabled If a power failure occurs the server will automatically restart and resume operating in this mode when power is restored without operator intervention Note The password prompt Off mode does not support any locally or remotely scheduled shutdowns or restarts Therefore do not use a power on wakeup or lockout function Dual In the password prompt Dual mode the startup behavior of the server depends on whether the computer is started from the computer power switch or by an unattended method such as a modem or timer If you start the server by using the power switch the computer operates the same as it does in password prompt On mode Refer to page 42 for further information If the server is started by an unattended method such as remotely over a LAN the server operates the same as it does in password prompt Off mode Refer to page 43 for further information If both a power on and administrator password are set you can type either password at the password prompt that appears as you start your server However if you want to change any settings in the Configuration Setup Utility program you must type your administrator password at the password prompt that appears when you try to access the Configuration Setup Utility program If you type your power on password at this prompt you will be able to view limited information in the Configuration Setup Utility program but you will not be able to change any
182. ports 27 installation options 73 static sensitive devices 72 installing adapters 104 battery 196 installing continued bay panels 115 cover 135 internal drive in bay 5 or 6 122 internal drives in bay 1 2 3 or 4 119 memory modules DIMMs 88 microprocessor upgrade 97 SCSI devices 113 security U bolt 126 installing options 67 integrated functions 3 intermittent problems 185 internal drives bays for 110 111 cables for 112 height requirements 111 height restrictions 100 109 installing in bay 1 2 3 or 4 119 installing in bay 5 or 6 122 introduction 110 options 110 111 types 110 111 internal view 80 international warranty service 206 Internet home page 198 201 interrupt resources 144 introducing your server 1 ISA expansion slots 3 101 legacy adapter configuring 141 legacy resources 102 136 jumper CMOS clear 130 143 location on system board 83 K keyboard locked 42 locking 16 problems 185 186 speed changing 15 using 6 keyboard port 81 keys 16 211 L LAN wake up requests 57 LANClient Control Manager LCCM See LCCM laser compliance statement x xi LCCM 15 legacy adapters 103 141 lifting the system caution xi lighting 7 lights indicator 13 not working 185 lithium battery notice ix locating adapters 101 drive bays 110 expansion slots 101 internal components 78 switches 216 system board components 83 lock cover 16 76 135 locking keyboard 16 locks 16 185 memory
183. program but you cannot change settings To change settings in the Configuration Setup Utility program type your administrator password at the password prompt 138 Netfinity 3500 M10 User s Handbook Configuration Setup Utility Select Option eSystem Summary eProduct Data eDevices and 1 0 Ports eStart Options eDate and Time eSystem Security eAdvanced Setup eISA Legacy Resources ePower Management Save Settings Restore Settings Load Default Settings Exit Setup Note The menu you see on your server might look slightly different from the menu shown here but it will operate the same way Chapter 5 Installing options 139 Changing settings and exiting In the Configuration Setup Utility menus you can accept the configuration changes by viewing and saving the changes or you can make manual changes and then save the settings The following is a quick reference for identifying symbols in the Configuration Setup Utility program For information on the function of keys see Chapter 3 Using the Configuration Setup Utility Program on page 17 e Ifa bullet is beside a menu item then an additional menu is available e Most information enclosed in brackets can be changed You cannot change information that is not surrounded by e A right arrowhead gt beside a menu item indicates that a configuration change occurred in that category The gt might also appear in subsequent menus e If an
184. program the ISA Legacy Resources screen shows the server resources that are typically required by adapters e Memory resources e I O port resources e DMA resources e Interrupt resources From the appropriate screens you can select available resources for the adapter you are installing Resources not being used by ISA legacy adapters are listed as Available You must set the resources used by the newly installed ISA legacy adapter to ISA Resource This notifies the Plug and Play software that these resources are in use Just as you change system resources for installed adapters you must also change resources when you remove an ISA legacy adapter If you remove a legacy adapter change the resources it formerly used to Available This allows the Plug and Play software to automatically use these resources for future configurations or you can use these resources for future manual configurations Note Refer to the documentation that comes with the adapter for information on required system resources For information on configuring ISA legacy adapters see Configuring an ISA legacy adapter on page 141 For information about error messages from resource conflicts see Chapter 6 Solving problems on page 147 Chapter 5 Installing options 103 Installing adapters m Before you begin e Read Safety information on page 70 and Handling static sensitive devices on page 72 e Read the instructions that
185. pter to Available before installing another adapter 4 If you have other PCI or Plug and Play adapters installed you might need to remove one of these adapters to make an I O address available to the PCI adapter you want to install If the problem cannot be isolated and corrected have the computer serviced Chapter 6 Solving problems 167 POST message Description 1803 A PCI adapter has requested a memory address that is not available or the PCI adapter might be defective Action 1 Make sure that all ISA legacy adapters are set correctly in the Configuration Setup Utility program If the memory address settings are not correct change and save the settings Setting the resources used by ISA legacy adapters to ISA Resource enables the Plug and Play function to configure around the legacy adapters For background information on PCI ISA Plug and Play and legacy non Plug and Play adapters refer to Chapter 5 Installing options on page 67 For information about required memory resource settings for ISA legacy adapters refer to the documentation that comes with these adapters For instructions on using the Configuration Setup Utility program see Chapter 3 Using the Configuration Setup Utility Program on page 17 2 Make sure that switches on all ISA legacy adapters are set correctly For information about switch settings refer to the documentation that comes with the ISA legacy adapters 3 If all memo
186. pters 141 startup devices 142 connecting cables external 136 input output devices 81 internal drives 112 SCSI 113 connectors input output 81 on system board 83 controls 12 cord power 8 connecting 136 disconnecting 76 cover lock 76 135 102 136 100 109 cover continued removing 76 replacing 135 cover lock broken 185 cover locking 16 D damage preventing 63 65 date setting 42 Desktop Management Interface DMI See DMI devices configuration error 158 drivers 136 handling static sensitive 72 records 212 startup 142 DHCP 15 error messages 179 diagnostic CD ROM 191 charts 181 diskettes 191 enhanced 191 PC Doctor 191 programs 191 tools 148 DIMMs 3 See also memory modules direct memory access DMA resources 146 disconnecting cables external 76 disk drive hard 110 111 diskette drive 110 111 diskette drives adding 67 eject button 13 diskette drives continued indicator light 13 problems solving 182 supported 3 diskette write protect switch 133 diskettes ejecting 13 option 193 display See monitor Display Power Management Signaling DPMS See DPMS disposing of batteries 194 DMA direct memory access resources 146 DMI 14 DPMS 39 55 drive See also internal drives accessing 115 bays 3 110 cables 112 problems solving 182 specifications 111 drive cage 80 dual in line memory modules DIMMs 3 dual mode password prompt 42 Dynamic Host Configurat
187. quested a memory address that is not available Action 1 Make sure that all ISA legacy adapters are set correctly in the Configuration Setup Utility program If the memory address settings are not correct change and save the settings Setting the resources used by ISA legacy adapters to ISA Resource enables the Plug and Play function to configure around the legacy adapters For background information on PCI ISA Plug and Play and legacy non Plug and Play adapters refer to Chapter 5 Installing options on page 67 For information about required memory resource settings for ISA legacy adapters refer to the documentation that comes with these adapters For instructions on using the Configuration Setup Utility program see Chapter 3 Using the Configuration Setup Utility Program on page 17 2 Make sure that switches on all ISA legacy adapters are set correctly For information about switch settings refer to the documentation that comes with the ISA legacy adapters 3 If all memory addresses are being used by ISA legacy adapters you might need to remove an ISA legacy adapter to make a memory address available to the Plug and Play adapter you want to install For instructions on removing adapters see Chapter 5 Installing options on page 67 Note If you remove an ISA legacy adapter set the memory address used by the removed adapter to Available before installing another adapter 4 If you have other PCI or Plug an
188. r if installed Audio Support Indicates the type of audio controller if installed SCSI Support Indicates whether SCSI support is enabled or disabled Diskette Drive A Shows if diskette drive A is installed The default is Drive A 1 44 MB 3 5 To specify the drive capacity see Devices and T O Ports on page 27 Chapter 3 Configuration Setup Utility program 25 System Summary Descriptions Diskette Drive B Shows if diskette drive B is installed The program cannot detect the storage capacity of the drives The default is Drive B 1 2 MB 5 25 To specify the drive capacity see Devices and I O Ports on page 27 IDE Hard Disk Drive 0 Shows if an IDE device is installed IDE Hard Disk Drive 1 Shows if an IDE device is installed CD ROM Drive 2 Shows if a CD ROM drive is installed IDE Hard Disk Drive 3 Shows if an IDE device is installed Product Data If you select Product Data from the Configuration Setup Utility main menu you can view the following information about your server model The Configuration Setup Utility program changes this information automatically if the EEPROM electrically erasable programmable read only memory or BIOS basic input output system code is upgraded Product Data Descriptions Machine Type Model Shows the type and model of the server Flash EEPROM Revision Indicates the revision level of the software installed in the Level electrically erasabl
189. r and your feet are either flat on the floor or on a footrest When using the keyboard keep your forearms parallel to the floor and your wrists in a neutral comfortable position Try to keep a light touch on the keyboard and your hands and fingers relaxed You can change the angle of the keyboard for maximum comfort by adjusting the position of the keyboard feet Viewing Distance Support Seat Height Adjust the monitor so the top of the screen is at or slightly below eye level Place the monitor at a comfortable viewing distance 6 Netfinity 3500 M10 User s Handbook usually 51 to 61 cm 20 to 24 in and position it so you can view it without having to twist your body Glare and lighting Position the monitor to minimize glare and reflections from overhead lights windows and other light sources Place the monitor at right angles to windows and other light sources when possible Reduce overhead lighting if necessary by turning off lights or using lower wattage bulbs If you install the monitor near a window use curtains or blinds to block the sunlight You might have to adjust the Brightness and Contrast controls on the monitor as the room lighting changes throughout the day Where it is impossible to avoid reflections or to adjust the lighting an antiglare filter placed over the screen might be helpful However these filters might affect the clarity of the image on the screen try them only after you have exhaus
190. r operating system supports this function Chapter 3 Configuration Setup Utility program 35 Advanced Setup Descriptions Processor Speed Control Processor ID Processor Updating Processor Serial Number Access 36 Netfinity 3500 M10 User s Handbook If you install a microprocessor use this option to set the microprocessor speed Ensure that you set the correct speed If you select a speed that is faster than the microprocessor supports unpredictable results might occur The Processor ID is displayed Enabling or disabling Processor Updating determines whether the BIOS will apply microprocessor updates when the server starts Enabling or disabling Processsor Serial Number Access determines whether the microprocessor serial number can be accessed queried by websites on your intranet or the internet For example you would enable this function if your company uses it to track assets ISA Legacy Resources If you select ISA Legacy Resources from the Configuration Setup Utility main menu you can configure non Plug and Play adapters which are not automatically detected by your server You must identify the following ISA Legacy resources as dedicated to your new adapter so the BIOS does not attempt to assign them to Plug and Play adapters e Memory Resources I O Port Resources DMA Resources e Interrupt Resources Each of the options on the ISA Legacy Resources menu opens another menu ISA
191. r the integrated SCSI controller Note To locate connectors on the system board see Identifying parts on the system board on page 82 The following are some important points to remember when connecting power and signal cables to internal drives The diskette drive hard disk drive and CD ROM drive that are preinstalled in your server come with power and signal cables attached If you replace any drives it is important to remember which cable is attached to which drive When you install a drive ensure that the drive connector at the end of the signal cable is always connected to a drive also ensure that the drive connector at the other end is connected to the system board This reduces electronic noise from the server If two IDE devices are used on a single cable one must be designated as the primary or master device and the other a secondary or subordinate device otherwise some of the IDE devices might not be recognized by the system The primary or secondary designation is determined by switch or jumper settings on each IDE device For help in selecting drives cables and other options for your server do one of the following Within the United States call 1 800 IBM 2YOU 1 800 426 2968 your IBM reseller or your IBM marketing representative Within Canada call 1 800 565 3344 or 1 800 465 7999 Outside the United States and Canada contact your IBM reseller or IBM marketing representative 114 Netfinity 35
192. ranty for an IBM Machine covers the functionality of the Machine for its normal use and the Machine s conformity to its Specifications The following paragraphs are added to this Section The minimum warranty period for Machines is six months In case IBM or your reseller are unable to repair an IBM Machine you can alternatively ask for a partial refund as far as justified by the reduced value of the unrepaired Machine or ask for a cancellation of the respective agreement for such Machine and get your money refunded Extent of Warranty The second paragraph does not apply Warranty Service The following is added to this Section During the warranty period transportation for delivery of the failing Machine to IBM will be at IBM s expense Production Status The following paragraph replaces this Section Each Machine is newly manufactured It may incorporate in addition to new parts re used parts as well Limitation of Liability The following is added to this Section The limitations and exclusions specified in the Statement of Warranty will not apply to damages caused by IBM with fraud or gross negligence and for express warranty In item 2 replace U S 100 000 with 1 000 000 DEM The following sentence is added to the end of the first paragraph of item 2 IBM s liability under this item is limited to the violation of essential contractual terms in cases of ordinary negligence IRELAND Extent of Warranty The followin
193. rd the front of the server until it latches into a position where you can remove the adapter After the adapter is removed release the retainer by pushing inward on the latch The following illustrations show an adapter being removed from an expansion slot Adapter Card Retainer 4 Insert the adapter into a static protective package 5 If you are not installing another adapter in this slot install an expansion slot cover The following illustrations show the expansion slot cover being installed 108 Netfinity 3500 M10 User s Handbook Expansion Slot Cover 6 Replace the access clip by sliding it onto the rear frame until it latches into position 7 Go to the device record form see Device records on page 212 and delete the name of the adapter you removed Note Removing an adapter frees up system resources If you remove an ISA legacy adapter you must use the Configuration Setup Utility program to set the previously used resources to Available For more information see Legacy adapters on page 103 What to do next e To work with another option go to the appropriate section e To complete the installation go to Completing the installation on page 134 Working with internal drives This section provides information and instructions for installing and removing internal drives When you are installing an internal drive it is important to note what kind of drive you ca
194. rder to unlock the POST BIOS update utility e A chassis intrusion feature will alert you if the cover of your server has been removed This feature will work if your server is on or off when the cover is removed If the cover has been removed a prompt for your administrator password will appear on the screen and your server will remain in a halted state until your administrator password is entered e As with nonenhanced security your configuration settings are protected The settings cannot be changed in the Chapter 3 Configuration Setup Utility program 51 Configuration Setup Utility program until your administrator password is entered This means that any changes in server hardware that are detected by the system programs in your server such as removal of a memory DIMM will generate a configuration error until the administrator password is entered Enabling and disabling enhanced security Enhanced security can be enabled or disabled only when you update the system programs in your server To enable or disable enhanced security 1 Insert a system programs update diskette into drive A in your server System programs updates are available on the World Wide Web at http www ibm com pc support 2 Turn on the server If it is on already you must turn it off and back on again 3 The update begins your server halts and you are prompted for your administrator password if you have set an administrator password The server re
195. ress http www ibm com netfinity Your server serial number and model number are located near the bottom of the front bezel Write these numbers in the spaces provided in Serial numbers and keys on page 211 You will need these numbers when you register your server with IBM After you register your server you can receive information about updates performance tips and compatibility To register your server go to the following World Wide Web address http www ibm com pc register For service assistance or additional information about IBM Start Up Support and the World Wide Web see Chapter 7 Getting help service and information on page 197 If you have not yet set up your server see the Start Here booklet for detailed information about attaching cables and installing an operating system Be sure to read the publications that come with the IBM ServerGuide package before you set up your server This chapter contains an overview of the server features and components This chapter contains Features ata glance 0 2 0 0 200000 Getting started o os ba a hw hae a ee a a Questions or problems 0 0 Arranging your workspace 2 2 2 ee ee COMOLA 5 eh O nde OF en AE ioe Ok oy a n a Glare and lighting ceo 2 Pe A a RL GORE Be oo AUT CITCULAHON fh oat had iad EN sae ean Se PSE al hae dtl Electrical outlets and cable lengths 2 Cabling the server w ai pnl ra p
196. rial connector 2 USB connector 1 USB connector 2 Monitor connector Audio connectors 64 MB 64 MB 64 MB 64 MB Other 128 MB 128 MB 128 MB 128 MB Graphics adapter 256 MB 256 MB 256 MB 256 MB Intel Pentium III Intel Pentium III MHz MHz Appendix A Server records and specifications 213 Location Option description Keyboard connector Mouse connector 5 25 Inch bay 1 5 25 Inch bay 2 3 5 Inch bay 3 3 5 Inch bay 4 3 5 Inch bay 5 3 5 Inch Bay 6 104 key keyboard Other 3 button mouse 2 button mouse Other IDE CD ROM drive Other 1 44 MB diskette drive Other SCSI hard disk drive Capacity SCSI hard disk drive Capacity 214 Netfinity 3500 M10 User s Handbook System specifications Size e Depth 445 mm 17 5 in e Width 200 mm 7 9 in e Height 492 mm 19 4 in Weight Electrical input e Sine wave input 50 60 Hz is required e Input voltage Low range Minimum 90 V ac e Maximum configuration as Maximum 137 V ac shipped 17 3 kg 38 1b High range Minimum 180 V ac Maximum 265 V ac Input kilovolt amperes kVA approximately Maximum configuration as Environment e Air
197. ry addresses are being used by ISA legacy adapters you might need to remove an ISA legacy adapter to make a memory address available to the PCI adapter you want to install For instructions on removing adapters see Chapter 5 Installing options on page 67 Note If you remove an ISA legacy adapter set the memory address used by the removed adapter to Available before installing another adapter 4 If you have other PCI or Plug and Play adapters installed you might need to remove one of these adapters to make a memory address available to the PCI adapter you want to install If the problem cannot be isolated and corrected have the computer serviced 168 Netfinity 3500 M10 User s Handbook POST message Description 1804 A PCI adapter has requested a memory address that is not available Action 1 Make sure that all ISA legacy adapters are set correctly in the Configuration Setup Utility program If the memory address settings are not correct change and save the settings Setting the resources used by ISA legacy adapters to ISA Resource enables the Plug and Play function to configure around the legacy adapter For background information on PCI ISA Plug and Play and legacy non Plug and Play adapters refer to Chapter 5 Installing options on page 67 For information about required memory resource settings for ISA legacy adapters refer to the documentation that comes with these adapters For instructions on u
198. s Setting the resources used by ISA legacy adapters to ISA Resource enables the Plug and Play function to configure around the legacy adapters For background information on PCI ISA Plug and Play and legacy non Plug and Play adapters refer to Chapter 5 Installing options on page 67 For information about required memory resource settings for ISA legacy adapters refer to the documentation that comes with these adapters For instructions on using the Configuration Setup Utility program see Chapter 3 Using the Configuration Setup Utility Program on page 17 2 Make sure that switches on all ISA legacy adapters are set correctly For information about switch settings refer to the documentation that comes with the ISA legacy adapters 3 If all memory resources are being used by ISA legacy adapters you might need to remove an ISA legacy adapter to make memory available to the PCI adapter you want to install For instructions on removing adapters see Chapter 5 Installing options on page 67 Note If you remove an ISA legacy adapter set the memory resources used by the removed adapter to Available before installing another adapter 4 If you have other PCI or Plug and Play adapters installed you might need to remove one of these adapters to make memory available to the PCI adapter you want to install If the problem cannot be isolated and corrected have the computer serviced 166 Netfinity 3500 M10 User s Ha
199. section describes some of the security options that are available for your server e To help prevent hardware theft you can use the cover lock and add a security U bolt and cable to your server e To erase lost or forgotten passwords in order to set up password protection you can move the CMOS clear password jumper on the system board 124 Netfinity 3500 M10 User s Handbook m Important Clearing CMOS memory erases the configuration of your server Therefore you must reconfigure the server after clearing CMOS memory If possible record the configuration information of your server before moving the CMOS jumper Use the Configuration Setup Utility program to set change or delete passwords e To help deter software and data theft you can set the diskette write protect switch on the system board to prevent writing data to diskettes The following list is a quick reference to these procedures e Installing a security U bolt on page 126 e Erasing lost or forgotten passwords on page 130 e Setting the diskette write protect switch on page 133 Chapter 5 Installing options 125 Installing a security U bolt You can add a security U bolt to the rear of your server Adding a U bolt enables you to add a security cable and lock which helps prevent hardware theft After you add the security cable make sure that it does not interfere with other cables that are connected to the server Before y
200. sed in these countries and regions 13F9940 Argentina Australia China PRC New Zealand Papua New Guinea Paraguay Uruguay Western Samoa 13F9979 Afghanistan Algeria Andorra Angola Austria Belgium Benin Bulgaria Burkina Faso Burundi Cameroon Central African Rep Chad Czech Republic Egypt Finland France French Guiana Germany Greece Guinea Hungary Iceland Indonesia Iran Ivory Coast Jordan Lebanon Luxembourg Macau Malagasy Mali Martinique Mauritania Mauritius Monaco Morocco Mozambique Netherlands New Caledonia Niger Norway Poland Portugal Romania Senegal Slovakia Spain Sudan Sweden Syria Togo Tunisia Turkey former USSR Vietnam former Yugoslavia Zaire Zimbabwe 13F9997 Denmark 14F0015 Bangladesh Burma Pakistan South Africa Sri Lanka 14F0033 Antigua Bahrain Brunei Channel Islands Cyprus Dubai Fiji Ghana Hong Kong India Iraq Ireland Kenya Kuwait Malawi Malaysia Malta Nepal Nigeria Polynesia Qatar Sierra Leone Singapore Tanzania Uganda United Kingdom Yemen Zambia 14F0051 Liechtenstein Switzerland 14F0069 Chile Ethiopia Italy Libya Somalia 14F0087 1838574 236 Netfinity 3500 M10 User s Handbook Israel Thailand IBM power cord part Used in these countries and regions number 62X1045 Bahamas Barbados Bermuda Bolivia Brazil Canada Cayman Islands Colombia Costa Rica Dominican R
201. ser s Handbook Keyboard 7 Mouse USB Parallel p eee Device y Device P is A Sti fep E E eee pos or pois Pore la SCSI Monitor Device z 7 Slide the cover toward the front of the server and lift it off Cover Release Tab Chapter 5 Installing options 77 Locating components The following information helps you locate components and serves as a reference when you need to install options or connect input output devices Your server comes with the following adapters and devices preinstalled e A graphics adapter e A CD ROM drive in drive bay 1 e A diskette drive in drive bay 4 For more information on drive bays see Internal drives on page 110 The following illustrations will help you locate the various components in your server For information on removing the cover see Preparing to install and remove options on page 75 78 Netfinity 3500 M10 User s Handbook External view The following illustration shows the external view of your server as seen from the front ESEESo soceooo Power on switch Power on light Hard disk drive in use light LAN activity light Bay 1 CD ROM drive CD ROM eject button CD ROM emergency eject hole behind the bezel on some models CD ROM drive in use light Bay 4 3 5 inch diskette drive Diskette eject button Diskette drive in use light N U 5 Sg 4 W R i i i i Y 3 i s Chapter 5 Installi
202. serial connectors refer to Cabling the server on page 8 2 The device drivers for the mouse are installed correctly If the problem cannot be isolated and corrected have the computer and the device serviced Memory problems Action The amount of memory displayed is less than the amount of memory installed The amount of available memory shown might be somewhat less than expected because of basic input output system BIOS shadowing in random access memory RAM Verify that 1 You have installed the correct type of DIMMs for your server Refer to Memory DIMM options on page 86 for instructions on adding DIMMs 2 The DIMMs are properly installed and securely connected 3 If you added or removed memory you saved the new configuration in the Configuration Setup Utility program See the Important text box on page 22 for instructions on saving the configuration If the problem persists run the memory test from the diagnostic program that comes with your server See IBM Enhanced Diagnostics on page 191 for further information The system might have detected a bad DIMM and automatically reallocated memory to enable your server to continue to operate If the problem cannot be isolated and corrected have the computer serviced 186 Netfinity 3500 M10 User s Handbook Option problems Action An IBM option that was just installed does not work Verify that 1 2s The
203. service and information 197 Service SUpport ion eb be a ew a be 199 Before you call for service 2 2 2 02 2 0004 200 Getting customer support and service 201 Purchasing additional services 0 206 Ordering publications 000 209 Appendix A Server records and specifications 211 Serial numbers and keys 0 000 211 Device records 00 000 0 0000000008 212 System specifications 0000 215 System board switches 000 216 Appendix B Product warranties and notices 219 Warranty Statements 0 0000 4 219 Notices Sa ok et tn eek Facet ooh AG Pack ee does 231 ndek i cn ati dha ae ee hae bate ee bo E A 239 iv Netfinity 3500 M10 User s Handbook Safety Information A Before installing this product read the Safety Information Antes de instalar este produto leia as Informa es de Seguran a ERAT Za TAE Safety Information ZETE Prije instalacije ovog produkta obavezno pro itajte Sigurnosne Upute P ed instalac tohoto produktu si p e t te p ru ku bezpe nostn ch instrukc L s sikkerhedsforskrifterne f r du installerer dette produkt Ennen kuin asennat t m n tuotteen lue turvaohjeet kohdasta Safety Information Avant d installer ce produit lisez les consignes de s curit Vor der Installation dieses Produkts die Sicherheitshinweise lesen
204. sing the Configuration Setup Utility program see Chapter 3 Using the Configuration Setup Utility Program on page 17 2 Make sure that switches on all ISA legacy adapters are set correctly For information about switch settings refer to the documentation that comes with the ISA legacy adapters 3 If all memory addresses are being used by ISA legacy adapters you might need to remove an ISA legacy adapter to make a memory address available to the PCI adapter you want to install For instructions on removing adapters see Chapter 5 Installing options on page 67 Note If you remove an ISA legacy adapter set the memory address used by the removed adapter to Available before installing another adapter 4 If you have other PCI or Plug and Play adapters installed you might need to remove one of these adapters to make a memory address available to the PCI adapter you want to install If the problem cannot be isolated and corrected have the computer serviced 1805 A PCI adapter read only memory ROM error occurred Action Remove all PCI adapters that are not required for system startup and reinstall them one at a time powering on after each is reinstalled When this message displays replace the adapter just installed If the problem cannot be isolated and corrected have the computer serviced Chapter 6 Solving problems 169 POST message Description 1880 A Plug and Play adapter has requested a hardwar
205. sponsible UNDER NO CIRCUMSTANCES IS IBM LIABLE FOR ANY OF THE FOLLOWING 1 THIRD PARTY CLAIMS AGAINST YOU FOR DAMAGES OTHER THAN THOSE UNDER THE FIRST ITEM LISTED ABOVE 2 LOSS OF OR DAMAGE TO YOUR RECORDS OR DATA OR 3 SPECIAL INCIDENTAL OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES INCLUDING LOST PROFITS OR SAVINGS EVEN IF IBM ITS SUPPLIERS OR YOUR RESELLER IS INFORMED OF THEIR POSSIBILITY SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU Appendix B Product warranties and notices 225 Part 2 Worldwide Country Unique Terms ASIA PACIFIC AUSTRALIA The IBM Warranty for Machines The following paragraph is added to this Section The warranties specified in this Section are in addition to any rights you may have under the Trade Practices Act 1974 or other legislation and are only limited to the extent permitted by the applicable legislation Extent of Warranty The following replaces the first and second sentences of this Section The warranty does not cover the repair or exchange of a Machine resulting from misuse accident modification unsuitable physical or operating environment operation in other than the Specified Operating Environment improper maintenance by you or failure caused by a product for which IBM is not responsible Limitation of Liability The following is added to this Sectio
206. ss Enter 3 As needed select Memory Resources I O Port Resources DMA Resources or Interrupt Resources 4 Set the appropriate resource to ISA Resource and press Enter 5 Remember to save the changes when you exit from the Configuration Setup Utility program 6 Return to the Configuration Setup Utility menu and select Save Settings to save the changes From this location you can exit the Configuration Setup Utility program To exit from the Configuration Setup Utility program follow these steps a From the Configuration Setup Utility menu press Esc b The Exit Setup menu appears You can save your changes exit from the Configuration Setup Utility program without saving your changes or return to the Configuration Setup Utility menu Use the arrow keys to select the desired option and press Enter Chapter 5 Installing options 141 If you remove an ISA legacy adapter you must set to Available the system resources that are no longer being used To do this follow the above procedures and select Available at step 4 Note For more information on adapters and resolving conflicts see Adapter configuration on page 102 and Interrupt and DMA resources on page 144 Configuring startup devices Startup devices are devices where the server looks for an operating system when it is powered on After adding new devices to the server you might want to change the sequence of the startup devices You can use the Conf
207. swords Battery e Adapters Peripheral component interconnect PCI adapters Industry standard architecture ISA adapters Accelerated Graphics Port AGP adapters e Internal drives e Asset security Cover lock Security U bolt For the latest information about available options e Look on the following World Wide Web pages http www ibm com pc options http www ibm com pc support e Within the United States call 1 800 IBM 2YOU 1 800 426 2968 your IBM reseller or IBM marketing representative e Within Canada call 1 800 565 3344 or 1 800 465 7999 e Outside the United States and Canada contact your IBM reseller or IBM marketing representative Tools required To install or remove options in your server you will need a flat head screwdriver Any additional tools needed depend on the Chapter 5 Installing options 73 specific option and are noted in the instructions that come with the option 74 Netfinity 3500 M10 User s Handbook Preparing to install and remove options This section provides instructions for accessing and locating the options you want e Be sure that properly place e Obtain a sm m Before you begin e If you have not already done so locate the keys to the cover lock At the time of shipment two keys are attached to the back of the server over the keylock Store the keys in a save e Read Safety information on page 70 and Handling static sensitiv
208. t automatically unless there is an unresolved problem with the startup device Chapter 6 Solving problems 153 m Important If you did not change any settings in the Configuration Setup Utility program note the following You will get an error message if you exit from the Configuration Setup Utility program without selecting Save Settings Your operating system will not start but the server will automatically restart When the server restarts you will get a POST error message and then the Configuration Setup Utility program will again start automatically You will not get an error message if you select Save Settings and then exit the Configuration Setup Utility program Your system will save all settings as they currently appear in the Configuration Setup Utility program and your operating system will start unless there is an unresolved problem with the startup device e To exit from the Configuration Setup Utility program press Esc and follow the instructions on the screen 154 Netfinity 3500 M10 User s Handbook 6 For more information about what caused an error message to appear and what action to take refer to the following chart Problem Go to POST error code or message POST message charts on appears page 156 After more than one beep IBM Enhanced Diagnostics on application program or operating page 191 system appears Blank screen unreadable screen or Troubleshooting
209. t instructions use those instructions to test the option If the failing option is a SCSI option verify that 1 The cables for all external SCSI options are connected correctly 2 The last option in each SCSI chain or the end of the SCSI cable is terminated correctly 3 All external SCSI options are turned on External SCSI options must be turned on before the system is turned on For more information see your SCSI documentation If the problem cannot be isolated and corrected have the computer and option serviced Parallel port problems Action Parallel port cannot be accessed Verify that 1 Each port is assigned a unique address 2 The parallel port adapter if you added one is properly installed and firmly seated Refer to Chapter 5 Installing options on page 67 for instructions on adding adapters If the problem cannot be isolated and corrected have the computer serviced Serial port 1 problems Action Serial port 1 cannot be accessed Verify that 1 Each port is assigned a unique address 2 The serial port adapter if you added one is properly installed and firmly seated Refer to Chapter 5 Installing options on page 67 for instructions on adding adapters If the problem cannot be isolated and corrected have the computer serviced 188 Netfinity 3500 M10 User s Handbook Serial port 2 problems Action Serial port 2 cannot be accessed
210. t safety information in multiple languages e Hardware Maintenance Manual This publication contains information for trained service technicians It can be found on the World Wide Web by starting at http www ibm com support and selecting Netfinity servers It can also be ordered from IBM To purchase a copy refer to Chapter 7 Getting help service and information on page 197 About this book XV xvi Netfinity 3500 M10 User s Handbook Chapter 1 Introducing your Netfinity 3500 M10 server Copyright IBM Corp 1999 Thank you for purchasing an IBM Netfinity 3500 M10 server Your Netfinity 3500 M10 server is a high performance entry class server It is ideally suited for networking environments that require superior microprocessor performance efficient memory management flexibility and large amounts of reliable data storage Performance ease of use reliability and expansion capabilities were key considerations during the design of your server These design features make it possible for you to customize the server hardware to meet your business needs of today while providing flexible expansion capabilities for the future Your IBM Netfinity 3500 M10 server comes with a three year limited warranty and IBM Start Up Support If you have access to the World Wide Web you can obtain up to date information about your Netfinity 3500 M10 server model and other IBM server products at the following World Wide Web add
211. t setting for enhanced security Enhanced security can be enabled or disabled only when you update system programs as further explained under Enabling and disabling enhanced security on page 52 Enhanced security provides extra protection for your administrator password and startup boot sequence settings When enhanced security is enabled your administrator password and startup sequence are stored in a highly protected nonvolatile security EEPROM module that is separate from CMOS memory and the EEPROM module that stores system programs When your administrator password and startup sequence are locked in the security EEPROM they remain intact even if the battery in your server expires or is removed by someone 32 Netfinity 3500 M10 User s Handbook System Security Descriptions Secure IDE Devices and Diskette Drives IDE Controller Diskette Drive Access Use this option to enable or disable access to your IDE CD ROM drive All IDE devices such as CD ROM drives attached to the IDE controller can be disabled using the IDE Controller field Diskette drives attached to the system board can be disabled using the Diskette Drive Access field If Diskette Write Protect is enabled diskette drives attached to the system board or riser card will operate in a read only mode Remote Administration Select Enabled for this option if you want to allow remote administration such as the POST BIOS Update Util
212. ted other methods of reducing glare Dust buildup compounds problems associated with glare Remember to clean your monitor screen periodically using a soft cloth moistened with a nonabrasive liquid glass cleaner Air circulation Your computer and monitor produce heat The computer has a fan that pulls in fresh air and forces out hot air The monitor lets hot air escape through vents Blocking the air vents can cause overheating which might result in a malfunction or damage Place the computer and monitor so that nothing blocks the air vents usually 51 mm 2 in of air space is sufficient Also make sure the vented air is not blowing on someone else Electrical outlets and cable lengths The location of electrical outlets and the length of power cords and cables that connect to the monitor printer and other devices might determine the final placement of your computer Chapter 1 Introducing your Netfinity 3500 M10 server 7 When arranging your workspace e Avoid the use of extension cords When possible plug the computer power cord directly into an electrical outlet e Keep power cords and cables neatly routed away from walkways and other areas where they might get kicked accidentally For more information about power cords see Power cord notice on page 235 Cabling the server Before cabling your server e Make sure you have an adequate number of properly grounded outlets for the server and any other devices
213. tement Attention This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures Industry Canada Class A emission compliance statement This Class A digital apparatus complies with Canadian ICES 003 Avis de conformit 4 la r glementation d Industrie Canada Appendix B Product warranties and notices 233 Cet appareil num rique de classe A est conforme la norme NMB 003 du Canada European community directive conformance statement This product is in conformity with the protection requirements of EU Council Directive 89 336 EEC on the approximation of the laws of the Member States relating to electromagnetic compatibility IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a nonrecommended modification of the product including the fitting of non IBM option cards Taiwan Class A Electronic Emission Statement a oF x ae de Hea Rg _ ull is Si Hea Be Mas lie FRS o HS att 3 FR a FR SSK hs a BH RS PRESS am a wR Oar RR BS BPD aii i ape Fe Pe Statement of Conformity to the Voluntary Control Council for Interference from Information Technology Equipment VCCI Class A ITE for Regular Members COIL RIERA ERS VCCI oZ EES TFT AATREUITRIE CT ORE REESE CHAT S L ERE F1SHMITIERBHVEV COWS AAD RR BT SLD BOR SHALERBVET
214. temperature System on 10 to 35 C 50 to 95 F at altitude 0 2134 m 7000 ft shipped 0 75 kVA System off 40 to 70 C 40 Acoustical noise emission values to 158 F _ e Average sound pressure levels e Humidity At operator position 37 dBA idle 42 dBA operating At bystander position 1 meter 3 3 ft 34 dBA idle 36 dBA operating e Declared upper limit sound power levels 5 0 bels idle 5 2 bels operating System on 8 to 80 System off 8 to 80 Heat outputs e Approximate heat output in British thermal units Btu per hour Maximum configuration as shipped 306 Btu hour 90 watts Maximum configuration theoretical 5 1564 Btu hour 460 watts 5 Under typical maximum configurations the heat output will be substantially below the theoretical maximum 6 Power consumption and heat output vary depending on the number and type of optional features installed and the power management optional features in use 7 These levels were measured in controlled acoustical environments according to procedures specified by the American National Standards Institute ANSI 12 10 and ISO 7779 and are reported in accordance with ISO 9296 Actual sound pressure levels in your location might exceed the average values stated because of room reflections and other nearby noise sources The declared sound power levels indicate an upper limit below which a large n
215. ter 3 Using the Configuration Setup Utility Program on page 17 2 Make sure that switches on all ISA legacy adapters are set correctly For information about switch settings refer to the documentation that comes with the ISA legacy adapters 3 If all DMA addresses are being used by ISA legacy adapters you might need to remove an ISA legacy adapter to make a DMA address available to the Plug and Play adapter you want to install For instructions on removing adapters see Chapter 5 Installing options on page 67 Note If you remove an ISA legacy adapter set the DMA address used by the removed adapter to Available before installing another adapter 4 If you have other PCI or Plug and Play adapters installed you might need to remove one of these adapters to make a DMA address available to the Plug and Play adapter you want to install If the problem cannot be isolated and corrected have the computer serviced Chapter 6 Solving problems 175 POST message Description 1962 A startup sequence error occurred Action 1 Make sure the startup options are set correctly in the Configuration Setup Utility program If the settings are not correct change and save them For instructions on using the Configuration Setup Utility program see Chapter 3 Using the Configuration Setup Utility Program on page 17 2 Make sure the primary IDE or SCSI cable is properly installed and securely connected 3 Make
216. that is the subject of the claim or which otherwise gives rise to the claim The following item is added to this paragraph 3 breach of IBM s obligations implied by Section 12 of the Sale of Goods Act 1979 or Section 2 of the Supply of Goods and Services Act 1982 Applicability of suppliers and resellers unchanged The following is added to the end of this Section IBM s entire liability and your sole remedy whether in contract or in tort in respect of any default will be limited to damages NORTH AMERICA CANADA Warranty Service The following is added to this Section To obtain warranty service from IBM call 1 800 565 3344 Appendix B Product warranties and notices 229 UNITED STATES OF AMERICA Warranty Service The following is added to this Section To obtain warranty service from IBM call 1 800 772 2227 230 Netfinity 3500 M10 User s Handbook Notices References in this publication to IBM products programs or services do not imply that IBM intends to make these available in all countries in which IBM operates Any reference to an IBM product program or service is not intended to state or imply that only that IBM product program or service may be used Subject to IBM s valid intellectual property or other legally protectable rights any functionally equivalent product program or service may be used instead of the IBM product program or service The evaluation and verification of operation in conjunction w
217. this section When you install an additional microprocessor your Netfinity 3500 M10 server can operate as a symmetric multiprocessing SMP server With SMP certain operating systems and application programs can distribute the processing load between microprocessors This can enhance performance for database applications integrated manufacturing solutions and other applications The voltage regulator function is built into the system board This feature supports each microprocessor on the system board If you install a second microprocessor it must operate at the same voltage as the primary microprocessor to ensure proper operation of the voltage regulator feature Note The illustrations in this section might differ slightly from your hardware m Important If your operating system configuration specifies single processor support when you installed Windows NT Server for example you selected MPS Uniprocessor you will need to reinstall the operating system after installing the second microprocessor and you will need to specify multiprocessor support Therefore be sure to back up your hard disk drive before installing the second microprocessor If your operating system configuration currently specifies multiprocessor support the second microprocessor will be recognized automatically Chapter 5 Installing options 93 Installing a second microprocessor m Before you begin e Read Safety information
218. tor 68 pin Shared ISA PCI slot connector PCI slot connectors AGP slot connector Ee C rrin ape oomnnn mm An illustration of the system board and additional information is provided on a label located inside the server Chapter 5 Installing options 83 Accessing the system board Note For information on removing the server cover see Preparing to install and remove options on page 75 To access the system board it helps to place the server on its side on a table You might need to remove adapters the air baffle or cables that impede your access to components on the system board When disconnecting cables it is important to note where they attach so you can correctly reattach them later Removing and replacing the air baffle 1 There might be cables attached to the bottom of the air baffle If so disconnect these cables so that the air baffle can be moved 2 Locate the two small latches on the air baffle that protru
219. try Requests for technical information about IBM products should be made to your IBM reseller or IBM marketing representative No part of this publication may be reproduced or distributed in any form or by any means without prior permission in writing from the International Business Machines Corporation Copyright International Business Machines Corporation 1999 All rights reserved Note to U S Government Users Documentation related to restricted rights Use duplication or disclosure is subject to restrictions set forth in GSA ADP Schedule Contract with IBM Corp Contents Copyright IBM Corp 1999 Safety Information 000 2000020005 Lithium battery notice oaa aaa aa Laser compliance statements oono aaa About this book esedha apg i Ekat a p How this book is organized aaau aaa Notices used in this book 0 0 0 Related publications aoaaa aaa Chapter 1 Introducing your Netfinity 3500 M10 server Features at a glance ooann a aaa a Getting started aoaaa aaa a Arranging your workspace oaaao aa Cabling the server o o a Chapter 2 Operating your server Using controls and status indicators Using system management features Changing keyboard speed 00 Using locks sey ioe td ep te Visite a rE e B Bot dahon eek ah Chapter 3 Using the Configuration Setup Utility Program Starting and using the progr
220. try standard memory DIMMs are supported e Do not mix registered and unregistered DIMMs The 64 MB and 128 MB DIMMs are unregistered memory technology The 256 MB DIMM is registered memory technology e The Netfinity 3500 M10 does not support EDO memory If you use registered DIMMs you must remove all unregistered DIMMs from your server A mix of registered and unregistered memory prevents the server from completing startup and results in an error beep sequence and a blank screen Note To locate the DIMM connectors inside your server see Identifying parts on the system board on page 82 oor 2 mr ET 3m5 om 40005 oom 86 Netfinity 3500 M10 User s Handbook Memory configuration When you are adding or removing memory any sequence of DIMM sizes is allowed A basic rule to follow is to fill each system memory connector sequentially starting at DIMM socket 1 The following table shows possible memory configurations for your server this table and additional information can be found on a label located inside your server Again alternative configurations are possible Note Values in the following table are represented in megabytes MB DIMM combinations Total Memory DIMM 1 DIMM 2 DIMM 3 DIMM 4 MB
221. ty Program on page 17 If Power On Status is Enabled and POST detects a problem you will hear multiple beeps or no beep In most cases an error code appears in the top left corner of the screen and in some cases a description of the error is displayed beside the code Note that the screen will sometimes display multiple error codes and descriptions For more information about what caused an error message to appear and what action to take refer to Solving POST error message problems on page 152 and POST message charts on page 156 If you hear no beep at all during POST refer to Troubleshooting charts on page 181 You might need to have your server serviced Types of error messages Error messages that appear on the screen might be text numeric or both There are several types of error messages POST error messages These messages appear when POST finds problems with the hardware during startup or when a change in the hardware configuration is found POST error messages are 3 4 5 8 or 12 character alphanumeric messages and include brief explanations except I999XXXX errors For more information about what caused an error message to appear and what action to take refer to Solving POST error message problems on page 152 and POST message charts on page 156 SCSI error messages These messages appear if a problem or conflict is detected by the Adaptec SCSI subsystem 150 Netfinity 3500 M1
222. umber of computers will operate 215 Appendix A Server records and specifications System board switches System board switches The following table provides the system switch identifiers and descriptions of these switches The system switch block is identified by key in the illustration at Identifying parts on the system board on page 82 Note Turn off the server and disconnect the power cord before moving any switches Table 2 Page 1 of 2 System Board Switch Block Identifier Switch Description 1 Reserved 2 Reserved 3 Reserved 4 Reserved 5 BIOS recovery mode When this switch is set to On perform BIOS recovery using the boot block boot block recovery The recovery boot block is in a protected area of flash memory that cannot be overwritten When the BIOS becomes corrupted for example if a power failure occurs during a flash update the recovery boot block can be used to restore the BIOS The code in the recovery boot block enables the server to start up and read a flash diskette The flash utility automatically recovers the system BIOS from the BIOS recovery files on the diskette When the flash is complete the switch must be moved to the Off position The default setting is Off disabled 6 Ethernet operation mode When this switch is set to On the onboard Ethernet controller is disabled When this switch is set to Off the onboard Ethernet controller operates normally The
223. ur computer when you call 204 Netfinity 3500 M10 User s Handbook In the U S and Canada these services are available 24 hours a day 7 days a week In the U K these services are available Monday through Friday from 9 00 a m to 6 00 p m Country Telephone number Austria Osterreich 1 546 585 075 Belgium Dutch Belgie 02 717 2504 Belgium French Belgique 02 717 2503 Canada Canada 1 800 565 3344 Denmark Danmark 03 525 6905 Finland Suomi 9 22 931805 France France 01 69 32 40 03 Germany Deutschland 069 6654 9003 Ireland Ireland 01 815 9207 Italy Italia 02 4827 5003 Luxembourg Luxembourg 298 977 5060 Netherlands Nederland 020 504 0531 Norway Norge 2 305 3203 Portugal Portugal 01 791 5147 Spain Espa a 091 662 4270 Sweden Sverige 08 632 0063 Switzerland Schweiz 01 212 1810 German Switzerland Suisse 022 310 0418 French 4 Response time will vary depending on the number and complexity of incoming calls Chapter 7 Getting help service and information 205 Country Telephone number Switzerland Svizzera 091 971 0523 Italian United Kingdom United Kingdom 01475 555555 U S A and Puerto U S A and Puerto 1 800 772 2227 Rico Rico In all other countries contact your IBM reseller or IBM marketing representative Getting help around the world If you travel with your computer or need to move it to another country you
224. uration Setup Utility main menu Table 1 Page 1 of 4 Network Related Settings To Configure Select Comments Notes Remote 1 System Security Enable Remote Administration 2 Remote Administration to Administration allow POST BIOS 3 Remote update over the Administration a LAN second time 4 Enabled or Disabled Integrated Ethernet 1 Devices and I O If your model has an and view the MAC Ports integrated Ethernet address 2 Ethernet Setup controller and you 3 Enabled or install an optional Disabled network adapter 4 Network Boot you must disable 5 RPL or DHCP Ethernet support 58 Netfinity 3500 M10 User s Handbook Table 1 Page 2 of 4 Network Related Settings To Configure Select Comments Notes Wake on LAN 1 2 10 Power Management Automatic Power On Wake on LAN and press Enter Enabled or Disabled If you select Enabled continue to the next step Startup Sequence Primary or Automatic Go back to the main menu Start Options The first second third and fourth primary startup devices Automatic Power On Startup Sequence The first second third and fourth startup devices Chapter 3 Configuration Setup Utility program Your model might not allow you to select four startup devices 59 Table 1 Page 3 of 4 Network Related Settings To Configure Select Comments Notes Serial P
225. uration topics If a bullet e appears beside a menu item then an additional menu is available If a right arrowhead gt appears beside a menu item then a change to that item has been made or the Configuration Setup Utility program detected an error and attempted to correct it Also an additional menu might follow a menu item with a beside it If an asterisk appears next to a menu item it indicates a system resource conflict Resolve this conflict before exiting from the Configuration Setup Utility program so that your server will function properly For information and instructions on resolving system resource conflicts refer to Chapter 6 Solving problems on page 147 and the documentation that comes with the hardware you want to install When working with the Configuration Setup Utility program menu you must use the keyboard Refer to the following table for the keys used to accomplish various tasks Chapter 3 Configuration Setup Utility program 21 Keys Function t 4 Use these arrow keys to move between menu items until the item you want is highlighted gt Use these arrow keys to display and toggle between choices for a menu item Enter Press this key to select a highlighted menu item Esc Press this key to exit from a menu after viewing or making changes to the settings in the menu Use this key in some menus to increase the numerical value of a setting Use this key the minus or hyphen key in some
226. urce A A 2 Ca gt 1 09 m Power On Light This status indicator lights when you turn on your server Hard Disk Drive Light When this light is on it indicates that the hard disk drive is in use LAN Activity Light When this light blinks it indicates that the integrated Ethernet controller in your server is transmitting to or receiving from another computer Diskette Eject Button Push this button to release a diskette from the drive Diskette Drive Light When this light is on it indicates that the diskette drive is in use Chapter 2 Operating your server 13 Using system management features This section is intended primarily for network administrators It describes features that make it possible for a network administrator or file server to remotely manage and control your server The BIOS basic input output system of your server supports an interface called DMI Desktop Management Interface DMI is a method for gathering information about the hardware and software in a computer that makes it possible for network administrators to remotely monitor and control computers in a network environment DMI can be used to remotely track many types of information about computers including serial numbers memory attributes product specific characteristics of installed peripherals temperature and operating system configuration information This information can be accessed using a DMI browser DMI browsers are provided by al
227. vailable that apply to your hardware Be sure to retain your proof of purchase to obtain warranty service Please have the following information ready when you call e Machine Type and Model e Serial numbers of your IBM hardware products e Description of the problem e Exact wording of any error messages e Hardware and software configuration information If possible be at your computer when you call The following items are not covered e Replacement or use of non IBM parts or nonwarranted IBM parts Note All warranted parts contain a 7 character identification in the format IBM FRU XXXXXXxX e Identification of software problem sources e Configuration of BIOS as part of an installation or upgrade e Changes modifications or upgrades to device drivers e Installation and maintenance of network operating systems NOS e Installation and maintenance of application programs Refer to your IBM hardware warranty for a full explanation of IBM s warranty terms Before you call for service Many computer problems can be solved without outside assistance by using the online help or by looking in the online or printed 200 Netfinity 3500 M10 User s Handbook documentation that comes with your computer or software Also be sure to read the information in any README files that come with your software Most computers operating systems and application programs come with documentation that contains troubleshooting procedures a
228. ve Consider the following when installing a drive Bays 1 and 2 can hold up to a 5 25 inch drive such as a CD ROM diskette hard disk or tape drive Bays 3 and 4 can hold up to a 3 5 inch drive such as a diskette hard disk or tape drive Drives that are greater than 41 3 mm 1 6 in high cannot be used Drives that require removable media diskettes tapes or CDs must be installed in the accessible bays 1 2 3 or 4 Chapter 5 Installing options 119 1 Determine which drive bay of the upper drive bracket you are going to use 2 Remove the upper drive bracket See Accessing drive bays on page 115 3 Touch the static protective package containing the new drive to any unpainted bare metal surface and then remove the drive 4 Install the drive into the upper drive bracket so that the power and signal cable connectors are to the rear of the server Align the screw holes and insert the four screws 120 Netfinity 3500 M10 User s Handbook 5 Reinstall the upper drive bracket and secure it with screws at the top and bottom SSSR poe my What to do next e To work with another option go to the appropriate section e To complete the installation go to Completing the installation on page 134 Chapter 5 Installing options 121 Installing a drive in bay 5 or 6 Bays 5 and 6 can accommodate 3 5 inch hard disk driv
229. vice for the Machine without charge under the type of service designated for the Machine and will manage and install engineering changes that apply to the Machine If a Machine does not function as warranted during the warranty period and IBM or your reseller are unable to either 1 make it do so or 2 replace it with one that is at least functionally equivalent you may return it to your place of purchase and your money will be refunded The replacement may not be new but will be in good working order Extent of Warranty The warranty does not cover the repair or exchange of a Machine resulting from misuse accident modification unsuitable physical or operating environment improper maintenance by you or failure caused by a product for which IBM is not responsible The warranty is voided by removal or alteration of Machine or parts identification labels THESE WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE ALL OTHER WARRANTIES OR CONDITIONS EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF EXPRESS OR IMPLIED WARRANTIES SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU IN THAT EVENT SUCH WARRANTIES ARE Appendix B Product warranties and

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