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Customer Guide - Atlantic Broadband

1. N Digital Video High Speed Internet Phone Your Digital Video Service Using Your Remote Control Interactive Program Guide Parental Controls On Demand in select markets only Digital Video Recording DVR Service High Definition Television HDTV Connecting Your Components Troubleshooting and Questions Your High Speed Internet Service Getting Connected Home Networking Your Atlantic Broadband Homepage Managing Your Email Online Security Troubleshooting and Questions Your Phone Service Using Your Phone Service Important Calling Features Your Voicemail Service Your Online Phone Manager Understanding Your Equipment Troubleshooting and Questions How to Read Your Monthly Bill O N WO A 12 13 17 22 24 26 28 30 32 36 38 48 56 57 58 60 Welcome to Atlantic Broadband Thank you for choosing Atlantic Broadband Please take a few moments to read this guide and learn about your new service s You ll find the more you know about the features and options available the more you ll enjoy them This guide will be your resource for everything Atlantic Broadband has to offer And we re here for you 24 7 with local customer and technical support So sit back relax and start enjoying your new world of home entertainment information and communication services With Atlantic Broadband everything just got better State of the Art Entertainment With our Digital Video services you ll be enjo
2. 1 on the TV Connect the cables red to red white to white and yellow to yellow 3 Connect the A V cables from Audio OUT jacks on the DVD to the Audio IN 2 on the TV Your Digital Video Service Connecting a VCR Digital Receiver back Cable Coaxial Audio amp Video E M ii E 7 Sedo 000 VCR back P g Coaxial Audio amp Video TV back 1 Connect the coaxial cable from the wall to IN of the digital receiver 2 Connect the coaxial cable OUT from the digital receiver to IN of the VCR or connect the A V cables from the Audio OUT jacks on the digital receiver to the Audio IN jacks on the VCR Connect the cables red to red white to white and yellow to yellow 3 Connect the coaxial cable OUT from the VCR to IN of the TV or connect the A V cables from the Audio OUT jacks on the VCR to the Audio IN jacks on the TV Your Digital Video Service Connecting a Stereo INO Qoul Oout Cable Coaxial Digital Receiver back Audio amp Video TV back 1 Connect the coaxial cable from the wall to your digital receiver 2 Connect the cable OUT from the digital receiver to IN of the VCR or connect the audio video A V cables from the Audio OUT jacks on the digital receiver to the Audio IN jacks on the VCR Be sure to connect these cables red to red white to white and yellow to yellow 3 Connect the A V cables from the Audio OUT jack on the VCR to the Audio IN jacks on the back of the
3. Adding Phone Numbers to The Forwarding List 1 Lift the phone amp listen for dial tone 2 Dial 63 and wait for the stutter dial tone 3 Enter the number to be added to the forward ing list and wait for the stutter dial tone 4 Enter the number to where the call should be forwarded 5 Wait for the confirmation announcement and hang up The phone number is now a member of the Selective Call Forwarding list 6 Repeat Steps 1 through 5 for each number you want forwarded Important You must enter both numbers exactly as you would to call them If you have to dial a 1 first you must include it You can also activate all Call Forwarding functions trom the Online Phone Manager Your Phone Service Removing Phone Numbers 1 Lift the phone amp listen for dial tone 2 Dial 83 and wait for the stutter dial tone 3 Enter the incoming caller s number to be removed from the list 4 Wait for the confirmation announcement and hang up The phone number is removed from the forwarding list 5 Repeat Steps 1 through 4 for each number you want to remove from the list Important You can dial outgoing calls to phone numbers on your forwarding list You will receive a reminder ring on your phone when incoming calls pass through However you will not be able to answer the call from your phone Answering machines or fax machines connected to the cable phone line should be set not to respond to incoming calls o
4. Service High Definition Television HDTV Connecting Your Components Troubleshooting and Questions 10 12 13 17 Your Digital Video Service Using Your Remote Control Your digital remote helps you navigate the spectrum of Atlantic Broadband services Below is an overview of your remote s capabilities ae y All components ON OFF G Device select five buttons Display main services menu Access Interactive Program Guide Navigate Interactive Program Guide Select highlighted item Display main On Demand menu in select markets only Dedicated DVR On Demand buttons Lights up remote buttons press again to turn off i gt ty brosdbaad Individual component ON OFF Display channel program information Exit Guide return to viewing Multi function buttons A B C D Return to previous screen Navigate to favorite channels Programming Your Remote There are 2 ways you can program your remote to work with specific components TV DVD VCR AUX By following these steps you should be able to control your TV s volume as well as to turn your TV on off 1 Use auto search programming by following the steps below A Turn on your TV or VCR DVD or AUX B Press the TV or VCR DVD or AUX button and the OK SEL button simultaneously Hold for 3 seconds or until the TV or VCR DVD or AUX button light is on C Continually press CHANNEL button until TV or VCR
5. You will hear a recording about the number of messages in the folder and the first message will be played Navigating During Playback The following navigation options are available while the message is playing MESSAGE OPTION KEY Listen to Messages Replay from start Save message Delete undelete message Rewind 10 seconds Pause continue Fast forward 10 seconds Skip to next message Previous message Get message date time Jump to a different folder 66 Mark as new 67 Previous menu WO O NUWUN Oy OD uw amp Important Each message includes the date and time the message was left You may disable this feature by pressing 4 9 5 2 from the Main Menu New messages are played first then Skipped messages then Saved messages To jump to Skipped or Saved messages press 66 at any time When you have listened to all your messages you will be returned to the Main Menu You can check your Voicemail via your Online Phone Manager where you can save it and send as an email attachment Your Phone Service Deleting Saved Messages To delete saved messages and free up storage space ui A W N Access your Voicemail 86 from home Press 1 to hear any new messages Press 66 to jump to a different folder Press 3 to reach the saved messages folder Press 3 to delete each message as it plays Sending Messages If you want to leave a message for another Atlantic Broadband subscriber without calling
6. Demand menu Your Digital Video Service Digital Video Recording Service Our DVR service gives you the ability to easily record hours of your favorite shows whenever they re on With DVR service you can record one show while watching another at the same time Or record two shows and watch a third pre recorded show simultaneously While you watch live TV our DVR service will make a temporary recording so that you can pause rewind fast forward or even see replays in slow motion Pause Fast Forward or Rewind Live TV 1 To pause a program press PAUSE The pause status bar will appear You can pause a program for up to 45 minutes When you re ready simply press PLAY to resume watching the program 2 To navigate within a program you can press REW or FF Pressing REW or FF multiple times will cycle through the different speeds of rewind and fast forward For programs currently in progress you can rewind up to the time that you tuned to the current channel or for a maximum of 45 minutes You can only fast forward up to the point of a live broadcast you cannot fast forward ahead of live TV Instant Replay Press INSTANT REPLAY to replay the last 10 seconds of a program Pressing INSTANT REPLAY a second time will jump back another 10 seconds Return to Live TV Press LIVE to return to the current point in a program Easily Record TV Programs DVR service makes recording your favorite programs simpl
7. Not Disturb is activated Cancel Do Not Disturb 1 Lift the phone amp listen for dial tone 2 Dial 54 3 Wait for deactivation announcement and hang up Do Not Disturb is cancelled Important A ring signal is not sent to your phone while Do Not Disturb is activated Any answering machines or fax machines connected to this phone line will not be able to respond to incoming calls Do Not Disturb overrides all Call Forward settings You can also activate and deactivate Do Not Disturb from the Online Phone Manager Your Phone Service Selective Call Reject Selective Call Reject blocks incoming calls from phone numbers you specify to be blocked Your phone does not ring when these calls arrive The caller is disconnected after hearing a short message stating why the call has been rejected Adding Phone Numbers to The Rejection List 1 Lift the phone amp listen for dial tone 2 Dial 60 and wait for the confirmation tone 3 Enter the 10 digit number area code number to be blocked 4 Wait for the confirmation announcement and hang up The phone number is now a member of the rejection list 5 Repeat Steps 1 through 4 for each 10 digit number you want blocked Removing Phone Numbers From The Rejection List 1 Lift the phone amp listen for dial tone 2 Dial 80 and wait for the confirmation tone 3 Enter the 10 digit number area code number to be unblocked 4 Wait for the confirmation announcement
8. The enlarged format is clear simple and informative You can set up your e bill account so you can pay your bills online Visit atlanticbb com and select the Pay My Bill link Atlantic Broadband Services Available in Your Area e g Digital Video High Speed Internet Phone Contact Us Flexible options to help you reach us Quick Summary Total charges payments credits and balance due Messaging Center Important account information and Atlantic Broadband messaging Flexible Payment Options Choose the one that s best for you Payment Coupon Simply tear it off and return with your check money order Account Details Detailed information on all transactions during this billing period Additional Messaging Center ATLANTIC B Bragdband 20002711 Bie JR TERR PA riiLi TEN EOS BG A ji DAIRA THAY Jarwary 11 2008 Statement ol Service Account Hunn 6335 20 OO 00123445 Thedhore Humber EGR 234 5678 H haa nuria Giese pha oll Gustocne aiie Account Posswond a Fer Service a 1234 Main St Anytown ST 12345 0001 MME SHITH 1234 MAN ST AHY TOAN ST 12345 0061 Me E pnt e ae How t reach ws Customer Cane ABB 96 9500 Ceol free or 614 525 3905 tool Visit us online cat vana clHontichib com Account Infonrnation SUMMOTFy Bilhed worm 01 21 08 thraugh 02 20 08 Sen the book for damis Atomie Boodband wi be peronrming a routine Previous bolonte 121 04 maintenonce check in you wea on January 30th P
9. and hang up The phone number is removed from the rejection list 5 Repeat Steps 1 through 4 for each 10 digit number you want unblocked Important Up to 12 phone numbers can be placed on the rejection list You can also activate Selective Call Reject trom the Online Phone Manager Anonymous Call Reject You can stop receiving unidentified calls with Anonymous Call Reject When incoming calls do not have a caller s name or phone number your phone will not ring and Anonymous Call Reject will automatically route these calls to a short message stating why the call has been rejected Activate Anonymous Call Reject 1 Lift the phone amp listen for dial tone 2 Dial 77 and listen for confirmation of successful activation 3 Hang up the phone Anonymous Call Reject has been activated Deactivate Anonymous Call Reject 1 Lift the phone amp listen for dial tone 2 Dial 87 and listen for confirmation of successful deactivation 3 Hang up the phone Anonymous Call Reject has been deactivated Important Anonymous Call Reject specifically blocks calls trom phones that have made the caller s phone number private This service does not apply to calls originating from phones where Caller ID service is not offered You can also activate Anonymous Call Reject from the Online Phone Manager Caller ID Blocking Get the security you need by temporarily block ing your phone number from appearing on the Caller ID un
10. clip to reboot the EMTA recessed button on the back of the modem C Plug in the modem s power cable and wait for its lights to stop flashing D Plug in the router s power cable and wait 20 seconds If you need assistance setting up a secured network please refer to the router owner s manual or contact your router manufacturer Technical Support Hotlines Linksys 1 800 326 7114 Belkin 1 800 223 5546 D Link 1 877 453 5465 Gateway 1 800 369 1409 Apple Airport 1 800 275 2273 Dell 1 800 624 9896 Netgear 1 888 638 4327 Your High Speed Internet Service Protecting Your Home Networks A broadband connection is ideal for sharing across multiple computers in your home If you re running a wireless network we strongly recommend that you enable the access control settings that come with your wireless access point Otherwise anyone in the vicinity can easily detect and gain access to your home network and you may be held liable for their online actions or at risk for security breaches Your High Speed Internet Service Take Dr Og and Dr Romen s shocking Rieal4 ge Tesi Home Atlantic Broadband Toolbar Wake this my Homepage Log in Enhanced by bases aame Eie broadband Top Searches 1 Oscar Winners 2 St Patrick s Dey 3 eBay ma NEWS WIDE D GAMES SPORTS LOCAL Ty IN THEATERS PREMIUMS MORE Welcome to the new Atlantichb net click here to take a tour of the new site Please Log in Personalize P Wil
11. digital receiver in your home during its rental period However when you watch it on a different receiver the program will start from the beginning Your Digital Video Service Can record an On Demand program with my DVR No but you don t really need to On Demand provides similar pause rewind and fast forward functions as your DVR and like a DVR its available anytime you want to watch it Do need an HDMI cable to connect my HDTV You can use either a component cable or HDMI cable to connect your HD receiver to your HDTV set Atlantic Broadband uses component cable Both cables produce quality results Your picture and sound will not improve by using an HDMI cable thought I only needed an HDTV set to enjoy HD channels To enjoy HDTV you must have both an HDTV set and a specific HD receiver from Atlantic Broadband Simply plugging your HDTV set into an active outlet will not deliver an HD signal to your HDTV set Not all Atlantic Broadband receivers are HD so please contact Atlantic Broadband if you are unsure Why do some channels show up with bars on either side when I try to watch on my HDTV set Watching standard definition channels on HDTV sets may result in different screen dimensions and you may see bars on both sides of your screen Refer to your TV screen for instructions on how to stretch your picture to fill the entire screen Stretching the picture may cause distortion which is not a result of
12. loose you may not be able to send or receive data 3 Reset the modem by unplugging the power to the modem Wait 30 seconds plug it back in If you have a router unplug the router wait 30 seconds plug it back in 4 Make sure the modem is not in standby which is indicated by an LED on the modem There maybe a standby button that has been activated which will cause the modem to lose connectivity 5 Reboot your computer Many computer prob lems are resolved by shutting down and restarting your computer 6 If you have a surge protector make sure it is plugged in and that it doesn t need to be reset Problem cannot login to my home page Try This Make sure you check another website to ensure an Internet connection is available Make sure your user name and password have not expired and you are using the correct characters Problem I ve forgotten my password Try This If you are trying to login to the Home Page and you have forgotten your email password click on FORGOT PASSWORD in the login box and follow the instructions Please ensure that an alternate email address is set up in your mailbox under Options Your current password will be emailed to you If you cannot currently access email contact Atlantic Broadband Customer Care for assistance Frequently Asked Questions What browsers can use We support most browsers so you can use what you prefer Many of our customers use Microsoft Internet Explo
13. net 2 Follow the on screen instructions Your High Speed Internet Service Equipment Set Up For Internet Computer Cable Input Surge protector recommended Ethernet Equipment Set Up For Internet and TV Cable box TV Computer Splitter Cable Cable F Cable Power Surge protector recommended Ethernet Your High Speed Internet Service Home Networking To configure a router with an Atlantic Broadband connection follow the instructions below Computer A CABLE 8 Router Vv a a saana Internet Ethernet 1 Turn off your modem 2 Connect your modem router and computer Unplug your cable modem This will prepare together the modem to connect a new device Once your modem is unplugged connect the modem to the router s Internet or WAN port and connect your computer to any Ethernet port on the router 3 Configure your router for a broadband connection A If your router requires a set up prior to use follow the instructions in the router s manual or installation CD B Choose Automatic Configuration or DHCP for the connection type Your router will be configured to receive connection information automatically from Atlantic Broadband 4 Power cycling your modem and router A Unplug the router s power cable B Unplug the modem s power cable and wait for 30 seconds If you have Atlantic Broadband Phone service you must reset the phone modem Use a paper
14. or higher To view your computer s capabilities click on the Apple icon on your toolbar and choose Apple System Profiler Connecting Your Equipment To connect your equipment use the diagrams on the opposite page Understanding Your Modem Power Light DS downstream Light US upstream Light Online Light Link Light Lights 1 4 If your system is functioning properly these lights will be solid green They will flash if your modem is reset or if there is a problem Link Light This light will be solid green when a device is connected It will flash if the device is in use If you have a Motorola modem with a Standby button on the top and a Standby light on the front this button disables your Internet connection As long as the Standby light is dark do not press this button unless instructed to do so by Atlantic Broadband Customer Care If this Standby light is on your Internet will not work You should press the Standby button on top of modem until light goes off This should restore your Internet connection Running Install Wizard at start atlanticbb net As the last installation step be sure to run the Atlantic Broadband Install Wizard This will confirm your computer meets the minimum requirements confirm your Internet connectivity configure your email account and set your new Home Page You may wish to run the Atlantic Broadband Install Wizard on every computer in your home 1 Go to start atlanticbb
15. stereo 4 Connect the A V cables from Audio OUT on the stereo to the Audio IN jacks on the TV Connecting a Game System Digital Receiver back INQ Qoul Oout a Cable Coaxial Audio amp Video Coaxial Audio amp Video IN 1 IN 2 1 Connect the coaxial cable from the wall to IN of the digital receiver 2 Connect the coaxial cable OUT from the digital receiver to IN on the VCR or connect the A V cables from Audio OUT jacks on the digital receiver to the Audio IN jacks on the VCR Connect the cables red to red white to white and yellow to yellow 3 Connect the coaxial cable OUT from the VCR or connect the A V cables from Audio OUT jacks on VCR to the Audio IN 1 on the TV 4 Connect the A V cables from Audio OUT jacks on game system to the Audio IN 2 on TV Basic Troubleshooting Problem No sound Possible Cause MUTE is accidentally pressed on your remote control Try This Press MUTE on the remote control to restore the volume level Problem No picture Possible Cause Cable signal may not be reaching your home Try This Check the signal on all TVs in your home If all TVs are not working please call Atlantic Broadband Customer Care If only one TV is not working check to make sure all cables are connected properly and your TV is tuned to the cable channel 3 or 4 If you still aren t receiving a cable signal please call Atlantic Broadband Customer Car
16. the Atlantic Broadband customer support site at www atlanticbb com If you use the IMAP protocol or check your email using our Web interface suspected spam is automatically placed in a separate folder In either case you ll want to scan your designated spam folder occasionally to be sure that email has not been improperly categorized as spam Important Don t ever open email from a suspicious address Use a secure password that mixes both letters and numbers NEVER provide your account information user name or password to anyone via email If you don t have a firewall installed be sure that file and print sharing are disabled in your network settings Keep your operating system updated so you always have the newest security If you re a Windows user visit http Awww windowsupdate microsoft com If you re a Macintosh user visit http www into apple com Always include a subject line in your emails Your High Speed Internet Service Basic Troubleshooting Problem The cable modem isn t working Try This Your cable modem should operate continuously without maintenance You can leave the power to the modem on even when your computer is off If your cable modem isn t working try these troubleshooting measures 1 Check your cable TV service If there s a cable outage neither your TV nor the Internet connection will work 2 Check all of your cable connections If your coaxial Ethernet or USB connections are
17. the end didn t record you may have reached the storage limit before the program ended or the receiver may have lost power Is there a way to recover an erased program with DVR service No Erased programs are deleted permanently from the DVR Do Parental Controls that set in the Interactive Program Guide carry over to my DVR service Yes If you block programs by Channels or Ratings in the General Settings menu those settings are carried over to DVR recordings Blocked programs scheduled for recording will still be recorded but you will have to enter the proper PIN PIP to view them How do access Atlantic Broadband On Demand You must have an Atlantic Broadband digital receiver and live in an area where On Demand service is available To access the main On Demand menu simply tune to Channel 1 or press ON DEMAND on your remote Navigate to your selection using the arrow and select keys and follow the onscreen instructions How long do I have to watch a selection Movies events and other programs are typically available for 24 hours after rental Adult programs are available for 8 hours after rental You can watch a program as many times as you like within this rental period What if I stop watching a movie in the middle You can restart your program from the same point anytime within the rental period If order a movie can watch it on a second digital receiver Yes You can watch a rented movie on any
18. the phone press the SWITCHHOOK or the FLASH button briefly to disconnect the call and return to the original participant Disconnecting The Third Participant 1 When you are ready to get back to a two party call press the SWITCHHOOK or the FLASH button twice briefly 2 The third participant is disconnected and you remain connected to your original participant Important Call participants can be local long distance or international You will be charged for any international calls you initiate Any of the three call participants can disconnect from the call at any time If you hang up the call is terminated between all participants Automatic Callback 69 With Automatic Callback 69 you can auto matically dial back the most recent number that called you Using Automatic Callback 1 Lift the phone amp listen for dial tone 2 Dial 69 3 Listen for the automated message and follow instructions 4 Ifthe called phone number is busy or no one answers the call hang up the phone and repeat steps 1 through 3 Important Automatic Callback may not work if the original caller used a phone number blocking feature Your Phone Service Do Not Disturb When you activate Do Not Disturb all incoming calls are automatically sent to Voicemail so your phone doesn t even ring Activate Do Not Disturb 1 Lift the phone amp listen for dial tone 2 Dial 53 3 Wait for confirmation announcement and hang up Do
19. your Atlantic Broadband service Your High Speed Internet Service Atlantic Broadband High Speed Internet service is the fastest most reliable home connection to the Internet available Enjoy the ease and speed of email and Web surfing Get faster downloads for family photos your favorite music streaming audio and video and more It s all there for you with your new Atlantic Broadband High Speed Internet service Getting Connected 22 Home Networking 24 Your Atlantic Broadband Homepage 26 Managing Your Email 28 Online Security 30 Troubleshooting and Questions 32 Your High Speed Internet Service Getting Connected There are 3 steps to getting connected First you need to confirm your computer meets certain hardware and software requirements Next you need to connect your equipment and lastly it is necessary to run the Atlantic Broadband Install Wizard before using your system Confirm System Requirements For a PC Windows XP through Windows 7 512 Megabytes of available hard disk space 756 Megabytes of RAM we recommend at least 1 Gigabyte 1 8 GHz processor or higher 1 Network Interface Card NIC Ethernet Capable or Universal Port To check your computer s capabilities go to start menu click on control panel and select the System icon For a Mac OS 9 2 through Mac OS X Lion 512 Megabytes of available hard disk space 756 Megabytes of RAM we recommend at least 1 Gigabyte 1 8 GHz Processor
20. your calls to another phone number if you don t want to miss an important call Calls will stay forwarded until you cancel the forwarding option Activate Call Forwarding All Calls 1 Lift the phone amp listen for dial tone 2 Dial 72 and wait for confirmation tone 3 Enter the phone number where you want calls forwarded 4 Wait for confirmation tone and hang up Call Forwarding All Calls has been activated Cancel Call Forwarding All Calls 1 Lift your phone amp listen for dial tone 2 Dial 73 3 When you hear the deactivation announcement Call Forwarding All Calls has been cancelled Your Phone Service Call Forwarding No Answer Call Forwarding No Answer redirects calls to another phone number when your phone is not answered within the first 6 rings Calls are redi rected until you cancel the forwarding option Activate Call Forwarding No Answer 1 Lift the phone amp listen for dial tone 2 Dial 42 and wait for confirmation tone 3 Enter the phone number where you want your calls forwarded 4 Wait for confirmation announcement and hang up Your Call Forwarding No Answer is now activated Cancel Call Forwarding No Answer 1 Lift the phone amp listen for dial tone 2 Dial 97 3 When you hear the deactivation announce ment your Call Forwarding No Answer has been cancelled If your answering machine is programmed to pick up calls before 6 rings it will override this feature Call Forwarding o
21. C Popular pro grams that should be uninstalled or disabled include Symantec s Norton Internet Security McAfee Internet Security Trend Micro ZoneAlarm Kapersky Security and Windows Defender To remove these programs go to the Start Menu on your PC click on Control Panel and then Click on Add Remove Programs Review the list that is displayed for the names above or any other security programs and take the appropriate action If you are running a Windows firewall this should be disabled as well To do this go to the Start Menu on your PC click on Control Panel and then click on Network Connections Under the Network Tasks section in the upper left click Change Windows Firewall Settings Minimizing Spam Our email servers use the latest technology to identify and minimize unwanted commercial email also known as spam Our spam control system works in two ways Your High Speed Internet Service 1 We deny messages from known spammers by using a common third party Internet blacklist 2 We filter all messages in an attempt to identify spam based on a number of factors These messages are not deleted but are marked as suspected spam This ensures that a message you may want to see is never deleted If you download mail using the POP protocol you need to create a rule in your email program to automatically move spam emails from your Inbox to a designated folder For information on how to set up rules please go to
22. DVD or AUX turns off D Press TV or VCR DVD or AUX button again The TV or VCR DVD or AUX button light must blink twice to indicate the com ponent has been successfully programmed 2 Follow Remote instructions in the brochure delivered with your remote To get channel listings Your Digital Video Service Interactive Program Guide Use the Interactive Program Guide to see what s on other channels without missing any of the show you re currently watching Find TV listings program information set reminders order movies events and more To Find TV Listings Use the on screen guide to view the current and upcoming programs by channel time 1 Press GUIDE users in some markets may see a mini guide and will need to press OK SEL to get to the full menu 2 Use UP amp DOWN arrows to scroll through channels 3 Use RIGHT amp LEFT arrows to scroll through times 4 Press NEXT or PREV to view listings a page at a time 5 Press INFO to read program descriptions Press OK SEL to go to the highlighted channel To Get Current Program Information Detailed program information is available at any time including channel title actors and rating 1 Press INFO 2 Press INFO a second time for more detailed program information 3 Press EXIT to return to full screen video Current program description Leave Guide Your Digital Video Service To Enjoy Additional Digital Services With Atlantic Broadba
23. R does not respond when pressing keys on remote Possible Cause DVR must be powered on and your remote must be in cable mode Try This To turn on the DVR press CBL and then POWER Problem Error 221 222 or 301 on screen while using On Demand Possible Cause This error means that your account is past due or you have reached your credit limit Try This Please contact Atlantic Broadband or use our online bill payment tool to resolve this situa tion You will be able to purchase On Demand programs within minutes after making a payment Problem On some of my local channels the audio does not match the program being displayed Possible Cause SAP is enabled Try This Press SETTINGS once highlight disable SAP and click OK SEL Your Digital Video Service Frequently Asked Questions How do block out channels don t want to receive You can block channels by using the Parental Control feature Parental Control lets you set a PIN number lock and block programs by rating channel or title How do program my remote There are two ways to program your remote to work with specific components TV DVD VCR AUX Please go to page 5 of this guide to learn more Will my DVR still record scheduled shows if it is turned off Yes The DVR does not need to be on to record a show but it does need to be plugged in and have power Will I lose my recordings if my DVR loses power No Your recordings are
24. age to Atlanticbb net 1 Once on the www atlanticbb net website click on the link at the top right corner that says MAKE THIS MY HOME PAGE Follow the directions in the dialog box that appears on your screen Customizing Your Home Page Once you have logged in you may personalize your Home Page by shifting around elements of the page adjusting the quick links and modifying the color scheme of the page 1 2 Click on the PERSONALIZE link at the top right hand side of the screen to expand the PERSONALIZE YOUR HOMEPAGE menu Follow the on screen instructions Your High Speed Internet Service Using Atlantic Broadband Webmail The webmail feature lets you check your email and manage your email settings from any computer with a web browser at www atlanticbb net BES Emai f Facebook 83 4 Setiings BES Atertichh cavilaG etiantiche 20 inbox 20 oo x Wail preview for Gralla E Fraudulent Email Abert Mar 5 EJ Best Date Hight Ever Ralphie M Feb 11 E Jake Johannsen Ticket Special Feb MS Lil Duval Third Sat Show Adde Feb4 4 Fraudulent Email Alert Feb 2 t 5ofz21 Next gt Last gt gt 1 Click on EMAIL and you will be taken automatically to your webmail inbox Click on any message to see the full message From your inbox you can manage your email settings by clicking the OPTIONS tab at the top of the page In the OPTIONS menu you may perform tasks such as creating an email signatur
25. ance calls to anywhere in the US Canada and Puerto Rico at no extra charge so you can talk as long as you want Local Phone Service includes all your local calls within your local calling area It also includes optional long distance available for only 10 a minute Please note Calls to 900 or 976 numbers dialed from your home are not supported at this time International Calling In addition to unlimited calling from your home phone to anywhere in the U S Canada and Puerto Rico you will also enjoy amazingly low international rates to over 260 countries at no extra cost To see a complete list of our international rates go to www atlanticbb com intlrates To Call Someone in Canada 1 Dial 1 the area code the local phone number To Direct Dial Someone in a Country With an International Access Code 1 Enter 011 the international access code the country code the city code the local phone number For example if you are calling Paris France dial 011 the international access code 33 the country code for France 1 the city code for Paris and the local telephone number To see a complete list of our international country codes go to www atlanticbb com intlrates 911 Emergency Calling Atlantic Broadband Phone service provides 911 emergency calling access to police fire and medical services Our 911 emergency calling will automatically relay your phone number and address in the event you are u
26. and Operators are available for you at all times Just dial 0 and you will connect to an Operator that can help you place any of the following calls gt Person to Person Calls The Operator will connect you to a particular person gt Bill to Third Party Calls The Operator contacts one phone number and requests that the call be charged to another phone number Operator assisted calls are charged on a per use basis Your Phone Service Collect Calls You can place and receive collect calls with Atlantic Broadband Phone service To receive a collect call the caller must dial 1 877 790 0222 and follow the prompts Calls are charged on a per use basis Call Trace Call Trace ensures the phone number of your last incoming caller is traced to provide neces sary information to law enforcement agencies To use Call Trace 1 When you receive a harassing or offensive call hang up immediately 2 Leave the phone on the hook for about 10 seconds to ensure the call terminates 3 Lift the receiver and listen for the dial tone If you do not hear a dial tone the call may not yet be terminated and you will need to repeat Step 2 4 Dial 57 Fill out the Letter of Authorization for Call Trace form located at www atlanticbb com 6 Provide the form to your local law enforce ment agency Important The information provided by Call Trace will not be available to you directly It will only be available to la
27. as many times as you want just make sure to keep track of the new PIN To change your PIN 1 Access your Voicemail 86 from home 2 Press 4 to reach the Mailbox Options menu 3 Press 3 to reach the Change Password Settings menu Press 1 to change your PIN Listen to the instructions for creating a new PIN Enter your new 4 10 digit PIN then press Re enter the new PIN then press 0O N OO UI A Press 3 to activate your new PIN Important Should you ever forget your PIN don t hesitate to contact Atlantic Broadband Customer Care Bypassing Your PIN at Home If you have only a single mailbox you can configure the Voicemail system to allow access from home without using a PIN PIN less access works only from your home phone Accessing Voicemail away from home will still require use of a PIN To bypass PIN entry 1 Access your Voicemail 86 from home 2 Press 4 to reach the Mailbox Options menu 3 Press 3 to reach the Change Password Settings menu 4 After the prompt press 2 to turn password off You will hear a confirmation message and be returned to the Main Menu Once PIN Bypass has been configured access your Voicemail from home by dialing 86 then to reach the Main Menu Reactivating PIN Requirement 1 Access your Voicemail 86 from home 2 Press 4 to reach the Mailbox Options menu 3 Press 3 to reach the Change Password Settings menu 4 After the prompt press 3 to turn password on a
28. ated DVR On Demand buttons Lights up remote buttons press again to turn off clL OASAYHSAG Atlantic Broadband Phone Service Quick Reference Guide Calling Features Call Waiting Call Forwarding Selective Call Forwarding Speed Dial Three Way Calling Automatic Callback Do Not Disturb Caller ID Blocking Voicemail Online Phone Manager A ATLANTIC broadband To Activate Access Automatically activated unless deactivated prior to call 72 63 74 digits 2 9 75 digits 20 49 Press the switchhhook flash button Dial 3 participant Once answered press the switchhook flash button again 69 53 67 Simply dial 86 from your home to e Set up your Voicemail e Create a personalized greeting e Retrieve save messages To Deactivate 70 E3 83 84 digits 2 9 85 digits 20 49 Simply hang up to end Three Way Call To just disconnect 3 participant press the switchhook flash button twice briefly 54 Automatically deactivated at end of call e Suspend service to use personal answering machine You can also listen to your Voicemail messages online via our Online Phone Manager Online Phone Manager lets you quickly and easily e Manage Voicemail settings e Manage your calling features e View your call history Simply go to http phonemanager atlanticbb net Enter username and password 1Voicemail included with Unlimited Phone servic
29. ayments received 171 04 This will not disrupt your service Atlantic Broadband Services 109 08 News from Atlantic Broadband Adjustments OFF 127 26 Greot neas The following new HO channels ore being added ho our Pa lineup TNT AD Animal Planet HO TES HO and ESPN HO Aor mone detalls go to waw aflonlicbb cem Total due by 02 05 2008 Visit us on the web at wew otlanticbb com F Jorueory 11 2008 ae Accont Humber 8335 20 001 0012345 3 JAMIE SMITH nt Oplions 1234 MAIN T ebill To poy oning wii www otlontichb com aud T TA Le Our Acioun Managerment ta on your kozol Customer Con number Fete Gf tha top Gf thi stoheerrnarit otum ths poymerd stud with your check oF manay order in the envion proviciac Total due by 02 05 2008 1 27 26 Amount you ora enclosing 5 ATLANTIC BROADEAND Po BOX ara PITTSBURGH PA S250701 Weee tatt a ha tpb f E hie A000002 45h74 5h Taxes and Fees 18 18 JAMIE SMITH Page 2 of 2 ATLANTIC Jorane 11 3008 broadband Accoun Number 6935 20 001 0017345 kG RDG ADEK rt eS AHAT Telaphors Number BSS 2B TB Account Details Important Account Information Parental Ceevirals Take Coniral H s Easy Mot oll l a pragrammning is fight for all mernibers of your farniy b Payment Thon 1214 j i joan To fnd out more about easy to use parental central and other options to manage what your Cha farniy waletea visil Gur wetosihe al DV Digia Ser
30. d directly into a working power outlet If the power cord is removed or power is out the only lights active will be Power and Tel1 Tel2 gt Online light should be solid If not verify if standby mode may be accidentally enabled The Standby light should be off If it is on press the Standby button on top of the device gt Tel 1 or Tel 2 light should be solid if the phone is on the hook A flashing light indicates a phone is off the hook Check to make sure all phones are properly hung up If the light is off you will need to power cycle or reset the device If the light is flashing very slowly please contact us gt Battery light should be solid if the battery is in good condtion and connected properly Your connection should not be affected by the status of the battery light as long as you have power to the phone modem If the battery light is off make sure the battery is securely connected to the modem If the light is flashing please contact us Make sure that all phones are on the hook and that cordless phone batteries are charged Plug the phone directly into the phone modem to determine if the issue may be related to wiring inside your home Try to plug a working corded phone into different jacks to find out if the issue is isolated to one phone or jack Problem Cannot receive calls Try This Check all phones to be sure that the ringers have not been turned off and to see which phones are affected You sh
31. d weekend down another aa r l oa coming up at NCAAs i Run up to regionals What to look for in the second weekend f Facebook Twitter art 7 of the HCAA toumament Read More Primaries show anb establishment mood es The Mercedes Benz Wie of RFE Jr charged in WY with DUI Merria Hens fam ily of SU Vs Your Atlantic Broadband Home Page Logging in to Your Personal Atlantic www atlanticbb net Broadband Home Page Atlantic Broadband s Home Page is your one stop to check and send email and to see all the latest news sports entertainment and information you want You can even personalize Checking email or personalizing your Home Page is easy with your login your Atlantic Broadband email address and password your Atlantic Broadband Home Page to your If you do not have an email address or have specific interests and with search powered by forgotten your password please contact Google you re just a click away from any Atlantic Broadband thing you want to find 1 Select LOG IN in the upper right corner of the Atlantic Broadband Home Page 2 Enter your Atlantic Broadband email address and password 3 Click LOG IN After logging in once you will be able to personalize your Home Page to see exactly what you want without logging in again A stannic Broadband Welcome Please Log In To op in porse enter your Anand Broadens HENA and massed ie ne emy and obec an ine op ir enor Emad Agree Setting Your Home P
32. e Problem Picture or sound is snowy Possible Cause Cable is disconnected or loose Try This Reconnect the cable Make sure digital receiver is ON and your TV is on Channel 3 Problem No power Possible Cause The power cord is disconnected Try This Reconnect the power cord Ensure that the digital receiver is plugged into an electrical outlet that cannot be turned off by a switch Problem REC is displayed on the front led display on my digital receiver and cannot change any settings via my remote Possible Cause The record button was pressed on the remote control but there is not a DVR or any other recording device to activate the function Try This Press EXIT twice to remove REC You should now be able to use your remote Your Digital Video Service Problem Remote control doesn t work Possible Cause Dead batteries obstruction between the remote and the cable terminal the remote isn t set in Cable TV mode Try This Change the batteries in your remote control OR Press CBL on your remote OR Make sure nothing is on the digital receiver or blocking a clear line of sight between the receiver and the remote Problem Cannot find the secondary language option Possible Cause The SAP secondary audio program is located on your TV Try This Please consult your television user guide to tind out if your TV has this feature If it does it can be easily turned on or off on the TV itself Problem The DV
33. e You can save programs with the touch of a button or program your DVR to record shows whenever they air Record While You Are Watching 1 Press REC 2 Follow the on screen instructions Record From TV Listings 1 Press GUIDE 2 Press the arrow keys to highlight the program you wish to record 3 Press REC and follow the on screen instructions A red light on the front panel of your receiver will be lit once recording has begun The program to be recorded will also be highlighted on your on screen guide If You Want to Record Two Programs at Once 1 Press GUIDE 2 Highlight the program you want to record 3 Press REC and follow the on screen instructions ffe View recorded programs Jump to current REC time in program 5 f Record a program Instant Replay Your Digital Video Service Record a Series With Atlantic Broadband DVR service you can record multiple episodes of a TV program 1 Press GUIDE 2 Follow the instructions based on the screen you see on your TV Confirm Recording Design On A Dive Tue 1113 L Accept recording E 7 E Cancel changes j Press REC Choose One Episode or All Episodes Notice the information in the fourth column changes based on your selection Press A If you select ed All Episodes from the third column the All Episode Recording Options screen appears Choose one of the options on the screen In the All Episode Recordi
34. e optional for Local Phone Service cl OASUNHd
35. e setting a vacation message auto forwarding email or changing your password 4 Ifyou change your password you will be required to re login to the Home Page and you must use your new password Your High Speed Internet Service Managing Your Email Your Atlantic Broadband service comes with ability to have multiple email addresses based on your service level To set up your first email address you must call Atlantic Broadband To manage or create new secondary email accounts go to emailtools atlanticbb net You will use the online tool to manage email account preferences and settings create addi tional email accounts or change your password Configuring Your Email There are 3 ways to configure your email 1 The easiest way is to use webmail at www atlanticbb net There is no configuration required 2 Ifyou would like to use an email client instead of webmail Atlantic Broadband recommends Outlook Express which comes installed on most PC s Mac Mail or Microsoft Entourage If you have a PC you can use our Install Wizard at start atlanticbb net To automatically configure Outlook Express or use the directions on the opposite page At Atlantic Broadband we provide unlimited email storage However we reserve the right to charge customers using in excess of 500 MB storage W If you are an advanced user and would like to configure your own email client use the following server addresses gt Incoming pop a
36. e is installed Can watch cable TV and surf the Internet while Pm on the phone Yes With Atlantic Broadband Phone service you can use all three services at the same time on the same cable outlet If my cable TV goes out will I still be able to make phone calls In most cases an interruption in cable service should not affect your phone However outages that affect your High Speed Internet service will cause an interruption in your Phone service What is E911 Does Atlantic Broadband offer E9II service Yes You have 911 as well as E911 service E911 Enhanced 911 has the added benefit of automat ically transmitting your telephone number and location to the operator during the 911 call If for any reason you need to move the phone modem or take it to another residence please contact Atlantic Broadband so your E911 service is maintained How do set up speed dial You can set up your Speed Dial by pressing 75 Enter a digit from 20 to 49 to assign as the Speed Dial key Then enter the number you wish to store You can also set up Speed Dial through our Online Phone Manager at phonemanager atlanticbb net A quick summary of charges on the front page gives you accurate fees at a glance Detailed charges of the back page allows you to see all your current transactions Special announcements customer service infor mation and payment instructions are in special sections that are easy to find and understand
37. essages in each individual mailbox at any one time Saved messages will be stored for a maximum of 45 days and then deleted When a mailbox is full no new messages can be recorded Voicemail included with Unlimited Phone service optional for Local Phone Service Notification Via Email You can opt to get email notification of new Voicemail messages To set up this email notification you must use our Online Phone Manager at phonemanager atlanticbb net Turning Email Notification On Off 1 Dial 86 2 Follow Prompts Using Our Online Phone Manager You can also use our Online Phone Manager to receive notification of new Voicemails or to get copies of Voicemail messages via your email For more information please go to Page 56 Accessing Your Voicemail From Home 1 Dial 86 2 When prompted enter your PIN then press Away From Home 1 Dial your Atlantic Broadband phone number 2 Press the key anytime during your recorded greeting 3 When prompted enter your PIN then press Your Phone Service Voicemail Main Menu Options When you access Voicemail you will start at the Main Menu There are 3 options MAIN MENU OPTION KEY Listen to Messages 1 Leave Message in Another Mailbox 2 Manage Mailbox Options 4 Important When using the Voicemail system you can enter a menu choice at any time You do not need to wait for the announcement to finish playing Setting Up Your Voicemail 1 Dial 86 from
38. gain Changing Your Language Option 1 Access your Voicemail 86 from home Press 4 to reach the Mailbox Options menu Press 4 to reach the Language Settings menu 2 3 4 Choose 1 for English or 2 for Spanish 5 The change is effective immediately and you will be returned to the Main Menu Changing The Message Order The Voicemail system is configured to play the most recent message first You can reverse that order to instead play the oldest message first 1 Access your Voicemail 86 from home 2 Press 4 to reach the Mailbox Options menu 3 Press 9 then 3 to reach the Change Message Order menu 4 Press 2 to reverse the current order Your Phone Service Disabling and Enabling The Message Information By default the Voicemail system records the date time message length and incoming phone num ber for each message This is called the Message Envelope and is automatically played before each Voicemail message If you wish you can prevent the system from playing this information 1 Access your Voicemail 86 from home 2 Press 4 to reach the Mailbox Options menu 3 Press 9 then 5 to reach the Mailbox Option menu 4 Press 2 to toggle the current setting from On to Off or from Off to On Suspending Your Voicemail You can temporarily suspend your Voicemail service from answering incoming calls During suspension you can continue to access Saved messages and manage your Voicemail box Voicemail service
39. h the greeting press 3 to save and activate it Important Be sure to record your entire personal greeting and press 3 to save and activate your new greeting before hanging up If you hang up before you have activated your new greeting the prior greeting will remain active When you delete a personal greeting the default greeting is reinstated until you record a new personal greeting Activating The Extended Absence Greeting If you will be away from the phone and wish to play a different message during this time you may record an Extended Absence Greeting This will override both the Busy and No Answer Greetings The Extended Absence Greeting is initially off You must record an Extended Absence Greeting to activate this feature Access your Voicemail 86 from home Press 4 to reach the Mailbox Options menu Press 1 for Greeting Options Press 3 for Extended Absence Greeting Press 1 to record a new greeting Ow A W N When prompted record your greeting and press when done 7 Ifyou are satisfied with the greeting press 3 to save and activate it Important To ensure you don t accidentally leave an Extended Absence Greeting on once you have returned you will be asked if you wish to disable the Extended Absence Greeting whenever you access Voicemail If you wish to turn it off simply follow the prompts Listening To Messages Retrieving Messages 1 Access your Voicemail 86 from home 2 Press 1
40. harmful viruses hackers and privacy threats Atlantic Broadband NetSafe Security Includes gt Full anti virus protection leveraging the largest continuously updated library of virus definitions keeps your PC safe gt A software firewall that monitors the connections to your PC and ensures that only allowed and safe data and traffic can be passed between your computer and the world gt Spyware and pop up blocking technology that stops unwanted ads and potentially malicious spyware dead in their tracks Together these services act like an alarm system and police squad to protect your PC gt Parental Controls blocks your children from inappropriate websites sets time limits on their internet usage monitors the sites they visit and sends regular reports of their browsing history via email gt Anti phishing database watches for suspect sites and alerts you when you hit a destination that might be fraudulent This live protection protects you in a manner often overlooked by conventional security solutions Downloading the NetSafe Suite The NetSafe Security Suite can be found at the Atlantic Broadband homepage To download the suite go to www atlanticbb net look for the My Atlantic Broadband section in the directory section on the left hand side of the page Within the My Atlantic Broadband section click on NetSafe Security Suite and follow the download instructions Protecting Yourself Against Online Fraud Onl
41. home 2 When prompted enter your default PIN which is the last four digits of your phone number then press 3 Listen to the instructions for creating a new PIN and enter your new 4 10 digit PIN then press 4 When prompted re enter your new PIN then press Be sure to write down your PIN so you do not forget it 5 When prompted choose your desired lan guage for menu options English or Spanish Important If you have our optional Multiple Mailboxes feature see page 54 for instructions on activating extension mailboxes Your Phone Service Personalize The No Answer Greeting The No Answer Greeting cannot be turned off A standard system greeting will automatically be played unless you create a personalized No Answer Greeting Access your Voicemail 86 from home Press 4 to reach the Mailbox Options menu Press 1 for Greeting Options 1 2 3 4 Press 2 for No Answer 5 Press 2 to replace current greeting 6 Press 1 to record a new greeting 7 When prompted record your greeting and press when done 8 If you are satisfied with the greeting press 3 to save and activate it Changing a Personalized No Answer Greeting 1 Access your Voicemail 86 from home Press 4 to reach the Mailbox Options menu Press 1 for Greeting Options 2 3 4 Press 2 for No Answer 5 Press 4 to record a new greeting 6 When prompted record your greeting and press when done 7 Ifyou are satisfied wit
42. il through any computer connected to the Internet at http phonemanager atlanticbb net To learn more see Check Voicemail Online on page 56 of the Online Phone Manager section of this guide Voicemail Service Features gt Listen to messages at home away from home or online Message playback controls rewind fast forward Send messages to other Atlantic Broadband users Create multiple personal greetings Activate and manage multiple mailboxes Advanced mailbox management tools VvUV VY Spanish language menu option Types of Voicemail Messages gt New messages that have not yet been reviewed or that have been reviewed but not deleted or saved gt Urgent new messages marked as urgent are the first to be played gt Private messages marked as private by the caller cannot be forwarded gt Skipped new messages you skip are saved in a special category gt Saved messages that have been reviewed and saved gt Deleted messages that have been reviewed and deleted Messages may be undeleted until you hang up or return to the Main Menu Message Notification Your Voicemail service will notify you that you have a new message When you pick up the phone to hear a dial tone you will hear a Stutter tone indicating you have a new message If your phone is equipped with a message waiting light it will also be lit Voicemail Storage Time Rules You can store up to 30 new and saved m
43. ine criminals attempt to impersonate financial institutions government agencies and companies like Atlantic Broadband Called Phishing it is an attempt to criminally and fraudulently acquire sensitive information such as social security numbers usernames pass words and credit card details by masquerading as a trustworthy entity in an email Hallmark signs of Phishers include Logos that are not an exact match to the company s logo spelling errors percentage signs followed by numbers or signs within the hyperlink random names or email addresses in the body of the text or even email headers which have nothing to do with the company mentioned in the email Atlantic Broadband will never request any sensitive personal information via email Please report any suspicious email correspondence to fraud atlanticbb net Important To ensure your whole family is protected NetSafe can be installed on up to 3 different computers for each account NetSafe will run on any Windows platform but is not Mac compatible Installing the NetSafe Security Suite You will need to enter your Atlantic Broadband email address and password before you can download the NetSafe Security Suite If you do not have an Atlantic Broadband email address or have forgotten you password contact Atlantic Broadband Before installing NetSafe it is critical that you uninstall any other security software that may have been installed on your P
44. it of the number you call You can block your phone number on a call by call basis or permanently Temporarily Blocking Caller ID 1 Lift the phone amp listen for dial tone 2 Dial 67 and wait for confirmation tone 3 Dial the phone number of the person you are calling Your phone number will not appear on the Caller ID unit of the person you are calling 4 When you hang up Caller ID Blocking is terminated Important You can activate Temporarily Blocking Caller ID from the Online Phone Manager Your Phone Service Temporarily Unblocking Caller ID If you have set your phone service to block your caller ID permanently via our Online Phone Manager or through Atlantic Broadband Customer Care you may temporarily unblock your phone number on a call by call basis 1 Lift the phone amp listen for dial tone 2 Dial 82 and wait for the confirmation tone 3 Dial the number you wish to call Your number will appear on the Caller ID unit of the number you call When you hang up this function is cancelled The next call you make will be Private unless you again unblock your Caller ID Your Phone Service Your Voicemail Service With Atlantic Broadband Voicemail service you ll never miss an important call whether you re out of town or on the other line And with our optional Multiple Mailboxes feature everyone in the family can have their own individual Voicemail service Also you can listen to your Voicema
45. ita Package 74 15 varity RIT RE E can Thi Pockoga inchada limihaed woua kha Sanka ond A Digital Pecak amd A Bocdemi Gerre hrie Ce R 011 020 United Phone Burch 27 945 This Pocioga includes Uniimiod a Domestic Calig Wooa Mal Ahamad Daing Factunes 115 Runcie Servings 104 10 al 02 05 IID PM Rendition 4 99 33 99 Adjustments a2 Bid A8g 1234 rectory Asdstonce ie 90 99 Foxes ond Fees r be Fees bi Shale Sealers TEx 6 95 ROC Faa O04 EFI Surchorge 1 25 Regualory Recovery Fee 0 25 PA Phone Excise Tor 2 35 Fed Universal Svc Fen Domestic D i 127 26 Total due by 02 05 2008 127 26 Ses Paehe Asie be HO eS Beth OF Dah 20 Bee argh P VE Be AD rn Pepe Gis Pe pk ed Has Your Billing Address or Phone Number Changed fany of your Attantic Broadband account information has recently changed please give us a call at the 800 on the front of your bill so we can update your account Atlantic Broadband Digital Video Service Remote Control Po p 5 All components ON OFF Individual component ON OFF Device select five buttons Gu Display main services menu s play Display channel program info Access Interactive Program Guide Exit Guide return to viewing Navigate Interactive Program Guide Selects highlighted item Multi function buttons A B C D Displays main On Demand menu Return to previous screen in select markets only Navigate to favorite channels Dedic
46. line Phone manager tool located at phonemanager atlanticbb net Can I accept a collect call Yes To receive a collect call the caller must dial 1 877 790 0222 and follow the prompts Can I restrict international calling Yes Contact Atlantic Broadband if you would like to put a block on all international calls Can use my own answering machine Yes You can disable your Voicemail if you prefer to use your own answering machine From your home phone enter 86 to access your Voicemail and follow the prompts Will fax machines work with Atlantic Broadband phone service Yes Atlantic Broadband Phone service is compati ble with most fax equipment brands If you use a fax machine regularly we recommend you consider a second phone line Will Atlantic Broadband phone service work with my home alarm system The majority of alarm systems are compatible However some alarm systems particularly older ones that do not support tone dialing may not work properly without changes We suggest you test your alarm system before and after installa tion of Atlantic Broadband Phone service Your Phone Service Can use my existing telephone and caller ID equipment The majority of cordless and non cordless phones caller ID units answering machines fax machines alarms and teletype devices will work with Atlantic Broadband Phone service We suggest that you test all your equipment once your Atlantic Broadband Phone servic
47. ller will be on the line Cancel Call Waiting 1 Lift the phone amp listen for dial tone 2 Dial 70 and wait for confirmation tone 3 Dial the number you want to call Call Waiting automatically turns back on when you hang up You must cancel Call Waiting for each individual call you would like to make without Call Waiting Important Activating Call Forwarding All Calls will disable Call Waiting When you cancel Call Forwarding All Calls your Call Waiting will be reactivated You can use the Online Phone Manager to cancel Call Waiting for all calls You must cancel Call Waiting for each individual call you would like to make without Call Waiting Caller ID With Call Waiting Caller ID lets you see the date time and tele phone number of the person calling before you answer the call You must have a phone with Caller ID capabilities or an add on Caller ID unit in order to use this service Caller ID Displays P Private Blocked Anonymous or No Data This means the caller s number was blocked by the caller from displaying or could not be delivered by the network E or Error The phone or Caller ID unit cannot identify the caller s number Out of Area The call is coming from an area that does not support Caller ID Important Caller ID can be used with most answering machines as long as you set your machine to pick up after the second ring Your Phone Service Call Forwarding All Calls You can forward
48. message you would like to save 2 Click SAVE TARGET AS Enter name you would like to use to save this message Click OK 3 Attach this file to an email as you would any other document Managing Your Calling Features Our Online Phone Manager makes it easy for you to activate or deactivate all your favorite phone features like Call Forwarding Do Not Disturb and Anonymous Call Reject Activating Call Forwarding Online 1 Go to phonemanager atlanticbb net 2 Enter your area code then your ID and password 3 Select the FEATURES tab from the toolbar Click on CALL FORWARD select the Call Forwarding feature you would like to activate and enter the phone number where you would like your calls forwarded 5 Click CHANGE SETTINGS Your Call Forwarding feature is now activated Deactivating Call Forwarding Online 1 Go to phonemanager atlanticbb net 2 Enter your area code then your ID and password 3 Select the FEATURES tab from the toolbar Click on CALL FORWARD and select the DO NOT FORWARD button 5 Click CHANGE SETTINGS Your Call Forwarding feature is now deactivated Understanding Your Equipment You will receive a phone modem with your Atlantic Broadband Phone service This is a single device that connects our broadband net work to your phones and home computer Your new phone modem is compatible with almost all existing cordless and non cordless phones The cable modem comes with battery backup so if you
49. n Busy Another way to never miss a phone call is to redirect incoming calls to another phone number when you are on your phone Without Call Forwarding on Busy the caller would receive a busy signal If you aren t on your phone calls will be directed to your phone number as usual Activate Call Forwarding on Busy 1 Lift the phone amp listen for dial tone 2 Dial 40 and wait for confirmation tone 3 Enter the phone number where calls should be forwarded 4 Wait for confirmation announcement and hang up Call Forwarding on Busy is activated Cancel Call Forwarding on Busy 1 Lift the phone amp listen for dial tone 2 Dial 98 3 When you hear deactivation announcement Call Forwarding on Busy is cancelled Important You can forward calls to a local or long distance phone number Any calls forwarded to an international number will be billed as if you called that phone number directly You can continue to make outgoing calls when any of the Call Forwarding features are activated You can also activate all Call Forwarding functions from the Online Phone Manager Selective Call Forwarding Use Selective Call Forwarding to forward calls from specific numbers on a forwarding list to the phone number that you designate All other calls ring through to your phone You can place up to 12 phone numbers on your Selective Call Forwarding list You may forward each incoming number to a different or same destination number
50. n the first two rings Your Phone Service Priority Ringing 6 Enter a number from 1 to 4 to assign one of With Priority Ringing you can set up a list of the following Call Waiting beep tones special callers so your phone will ring with a 1 Standard beep tone when no distinctive special tone when they call ring assigned 2 Two short beeps ten second pause Set Up Priority Ringing sequence repeats 3 Three short beeps ten second pause sequence repeats 4 Two short beeps one second pause 1 Lift the phone amp listen for dial tone 2 Dial 61 and wait for confirmation tone 3 Enter the phone number to be assigned a short beep ten second pause sequence priority ring and wait for another repeats confirmation tone 7 Wait for confirmation announcement and 4 Enter a number from 1 to 5 to assign one of hang up the following ring patterns 8 Make sure and set your answering machine 1 Standard ring pattern when no priority to pick up after at least four rings If your ring assigned answering machine picks up before then some of the Priority Ringing patterns will not 2 Long ring short pause long ring long pause sequence repeats 3 Short ring short pause short ring Priority Ringing is activated short pause short ring long pause sequence repeats 4 Short ring short pause medium ring complete To Remove a Phone Number from Your List short pause short ring long pause 1 Press 81 sequence repeat
51. n you hear the deactivation announce ment the Speed Dial key has been cancelled 5 Repeat steps 1 through 4 for each Speed Dial key you want to cancel Important You can program a total of 38 Speed Dial keys The telephone keys are 2 9 and 20 49 You can set up Speed Dial to local or long distance phone numbers Make sure and include all digits you regularly dial You can assign and manage your Speed Dial keys through the Online Phone Manager Your Phone Service Three Way Calling With Three Way Calling you can connect a third participant to your phone call regardless of who initiated the call To do this you will use either the switchhook on a non cordless phone or the flash button on a cordless phone located on the keypad The switchhook is the button that disconnects your call when you hang up When you press the switchhook make sure you press it firmly and then release it to activate the feature Pressing for too long may disconnect the call Connect With Three Way Calling 1 Press the SWITCHHOOK briefly The current call is placed on hold and you will hear dial tone If your phone is equipped with a FLASH button pressing the FLASH button is the same as pressing the SWITCHHOOK 2 Dial the third participant and wait for them to answer 3 Once they have answered press the SWITCHHOOK or the FLASH button briefly and connect all three parties 4 Ifthe third participant s phone line is busy or no one answers
52. nable to do so provided your public safety system supports this feature In locations where this service is not available you will be asked for your phone number and address As an added protection during a power outage we provide battery backup to your Atlantic Broadband Phone Service So even if you don t have power you can still dial 911 Please note As with any phone service a wireless phone will not work in a power outage so you should have a working non cordless phone in your home at all times Important To assure access to 911 emergency calling is not disrupted do not move your phone modem without notifying Atlantic Broadband Directory Assistance By dialing 411 you will gain access to any listed number in the United States Provide the city and state and we will find the desired listing including the area code Directory assis tance calls are charged on a per use basis Directory Listings Atlantic Broadband offers primary and non published directory listings within your local white pages Your phone number or primary directory listing is provided at no charge in the telephone directory published by the local phone carrier within your local area Non published directory listings are available upon your request Your name address and phone number will not be published in the phone directory or street address directory and will not be obtainable by the general public Operator Services Atlantic Broadb
53. nd TV is truly on your schedule Watch what you want whenever you want at the touch of a button Services displayed vary based on availability in your area 1 Press MENU 2 Use UP amp DOWN arrows to select from the menu of services gt TV Listings gt On Demand PPV gt Digital Video Recording gt HDTV gt Digital Music 3 Press OK SEL to make your selection To Exit From The Guide You can easily return to watching your program at any time 1 Press EXIT to return to full screen video Personalize your Guide Access your favorite channels Favorite TV Channels This feature allows you to access only the channels you watch most often To Set Up Favorites 1 Press SETTINGS twice 2 Scroll through the list of options to select Favorites may be called Viewer Favorites in some areas 3 Follow the on screen instructions To Use Favorites While Watching TV 1 Press FAV 2 Continue to press FAV to scroll through your favorite channels To Customize Your TV to Receive Spanish Audio SAP You can enjoy your favorite programs in Spanish if the broadcaster offers secondary audio options Not all programs will have this option 1 Press SETTINGS some systems may require that you press SETTINGS twice Scroll to select Enable SAP Follow the on screen instructions Parental Controls Atlantic Broadband offers a spectrum of programming for you to enjoy however some conten
54. ng screen choose one of the following options gt First Run only on this channel Note This option is subject to availability in your area gt On this channel at any time gt On this channel this day in this time slot gt On this channel any day in this time slot Note This option records the program any day that the program airs in this time slot Press OK SEL to save your settings Watch Recorded Programs FOS Mu 207 HEU oe FICE Set or Cancel a Recording Press GUIDE on your remote to view the TV Listings Highlight the program you want to record Press OK SEL on your remote and select the Record icon from the Program Information screen The Confirmation screen appears Select the Create a Series Recording icon Specify your recording options gt First Run Only First Run and Repeats or All Episodes gt Save no more than 1 7 or All Episodes gt Save Recordings until Space is Needed or I Delete Select the Confirm Series Recording icon to confirm the recording 1 Press LIST If your remote does not have a LIST button press MENU and navigate to the DVR section Your Digital Video Service HDTV Our HDTV service delivers movie theater quality to your living room with Dolby Digital 5 1 sur round sound and 1080i transmission for crystal clear picture resolution That s 10 times sharper than regular TV and a 33 larger wide screen image Our HD service incl
55. oicemail box For a fee you can enjoy up to four additional Voicemail boxes Creating a Multi Extension Greeting To create a multi extension greeting when none exist 1 Dial into your mailbox 2 Press 4 9 then 2 or follow the verbal prompts to manage extensions 3 Press 1 from the Extension Management menu 4 Press 1 to record a greeting When prompted speak the multi extension greeting followed by the key You are presented with the following Multi extension Greeting menu MULTI EXTENSION GREETING OPTION KEY Listen to greeting Re record greeting Keep and activate greeting Previous menu WN 6 Press the digit corresponding to your desired choice Selecting 3 activates the greeting and extension and returns you to the Main Menu Important Here is an example of how to record a greeting for multiple extensions in a residential setting You have reached the Voicemail of the Simple family To leave a message for Joe press 1 for Karen press 2 for Ron press 3 and for David press 4 Have a great day Changing The Greeting After it Has Been Activated To Review Your List of Recorded Greetings 1 Dial into your mailbox 2 Press 4 9 then 2 or follow the verbal prompts to manage extensions 3 Press 1 from the Extension Management menu You are presented with the following Multi extension Greeting menu MULTI EXTENSION GREETING OPTION KEY Listen to greeting Re record greeting Keep and ac
56. ould also make sure that you do not have the Call Forwarding or Do Not Disturb features activated If all phones are affected please contact your local Atlantic Broadband office Problem Calls disconnecting or can t hear the other side of the conversation Try This Check all phones to see if only specific phones are affected by this problem If using a cordless phone test with a non cordless phone if possible If only certain phones are susceptible check connections or replace the phone itself Verify the type of call the other party is making If they are using a cell phone your conversation could be affected by reception difficulties If the call is a local or long distance call from a stan dard phone line and you are still experiencing prob lems contact your local Atlantic Broadband office Problem am getting short rings on my phone and no one is there when I answer Try This If your phone is giving only one short ring you may have Call Forwarding activated on your line Problem One of my phone jacks is not working Try This Try plugging another phone into the jack to verify that the problem is not the phone itself Check every phone and make sure they are securely plugged in If you continue to experience problems with the jack dial 611 for assistance Frequently Asked Questions Where can view detailed call information temization of call history and additional charges is available through our On
57. ox 10 Click FINISH Your High Speed Internet Service For Mac 1 In the Mac Mail Top Toolbar click MAIL then click PREFERENCES 2 In the box that appears click on ACCOUNTS then click on the symbol that appears in the lower left corner 3 Type in your full name email address and password then click CONTINUE 4 Inthe Incoming Mail Server menu type in the following values gt For account type choose POP gt Description pop atlanticbb net gt Incoming Mail Server pop atlanticbb net gt User name your email address without the atlanticbb net This is usually automatically filled in if email address was provided above gt Password your email account password Click CONTINUE 6 In the Outgoing Mail server menu please type in the following values gt Description smtp atlanticbb net gt Outgoing Mail Server smtp atlanticbb net gt Check the Use Authentication box Click CONTINUE 8 In the Account Summary menu review to be sure all information is correct then click CREATE You have now setup your email to work with Mac Mail Your High Speed Internet Service Online Security We want you to have a secure hassle free online experience To help Atlantic Broadband offers our NetSafe Security Suite to all High Speed Internet customers for free NetSafe is an advanced all in one Internet security tool from a leading security software provider that can help protect your computer from
58. r power goes down your Atlantic Broadband Phone service will still be available Front View of Your Phone Modem Power Light DS downstream Light US upstream Light Online Light Link Light Tel 2 Light If you have a Motorola modem with a Standby button on the top and a Standby light on the front this button disables your Internet connection As long as the Standby light is dark do not press this button unless instructed to do so by Atlantic Broadband Customer Care If this Standby light is on your Internet will not work You should press the Standby button on top of modem until light goes off This should restore your Internet connec tion If this light is on all other lights will be off except Power and Tel1 Tel2 Your Phone Service Lights 1 4 If your system is functioning properly these lights will be solid green They will flash if your modem is reset or if there is a problem Lights 5 7 These lights will be solid green when a device Tel 1 Light is connected They will flash if the device is in use The Tel2 light will be dark if you only have one phone line Battery Light The battery light will be on showing power is present and your battery is in good condition Your Phone Service Basic Troubleshooting Problem No dial tone Try This Check the lights on your phone modem the device connecting your cable to your phones gt Power light should be solid If not verify that the device is plugge
59. remains suspended until you reactivate it 1 Access your Voicemail 86 from home 2 Press 4 to reach the Mailbox Options menu 3 Press 5 to reach the Suspend Activate Voicemail menu 4 Press 2 to suspend Reactivating Your Voicemail 1 Access your Voicemail 86 from home 2 Press 4 to reach the Mailbox Options menu 3 Press 5 to reach the Suspend Activate Voicemail menu 4 Press 1 to activate Your Phone Service Managing Multiple Mailboxes The optional Multiple Mailboxes feature allows each member of the family to have their own private Voicemail box on the same phone num ber for a total of 5 possible Voicemail boxes The owner of the main mailbox controls activa tion and deactivation of extension mailboxes and has access to all messages contained in them provided they have the PIN number Each extension mailbox has the same functions as the main mailbox and can be managed independently by the main mailbox user or extension user with the specific PIN number For instance each mailbox can have its own greetings be put into a suspended state or have personalized settings for options such as message playback order Setting Up Multiple Mailboxes To configure Multiple Mailboxes for the first time you must first create one or more exten sions then record an initial Multi Extension Greeting that identifies the possible extensions for callers to choose Important Atlantic Broadband service comes with one V
60. rer version 6 0 or later or Firefox Can fax through a cable modem without a fax machine No A fax requires an analog fax modem connected to a phone line to operate However software is available that lets you fax from your computer through an Internet connection Why can t I get to the Internet via my router Check the cable modem and make sure all the lights are lit except standby If the lights are on you may need to power cycle your router Also check the Ethernet or wireless connection to the computer If you are unable to fix the router with a power cycle refer to the troubleshooting section inside your owner s manual or contact your router manufacturer for more support Why can t connect some of my wireless computers to the router Wireless signal is limited by obstructions such as walls and floors as well as distance You may need to move your router to acquire a stronger wireless signal This could also indicate a problem with the computer trying to connect If you are unable to correct the problem please contact your router manufacturer for more support Your High Speed Internet Service My wireless network says it s not secured How do I secure my network Out of the box all routers are configured with unsecured wireless networks If you need assistance setting up a secured network please refer to the router owner s manual or contact your router manufacturer Can you help me find a wireless ne
61. rom this screen you can block by title TV or Movie rating or by a complete channel You may also choose to replace adult titles with a generic description 5 A lock indicator will appear next to a locked title in the TV listings to let you know that a program is locked To Restore Parental Control Locks If you have chosen to remove a lock in order to watch a particular show or channel you have two options to restore this lock 1 Simply turn off your digital receiver and turn it back on All cleared locks will be restored 2 Press INFO twice to bring up the program information screen 3 Select the LOCK icon and enter your 4 digit PIN The program will now be locked again Your Digital Video Service If your screen looks like this use the To Block Unauthorized Movie Event Purchases You can set up a 4 digit Purchase PIN to restrict unauthorized ordering of On Demand Pay Per View movies amp events This Purchase PIN will need to be entered before any movie is purchased 1 Press SETTINGS twice 2 Press the UP arrow to highlight Purchase PIN Press OK SEL 3 Press OK SEL again You will be prompted to enter the current PIN The default PIN is 0000 4 Enter your new PIN You will be asked to con firm your entry a second time 5 Press EXIT to return to your current program To Restore Parental Controls following instructions To Block Viewing by Channel or Rating You can require a special 4 digi
62. s 2 Follow the voice instructions to remove phone 5 Short ring long pause sequence repeats numbers from your Priority Ringing list 5 Wait for another confirmation tone Important A caller will not be aware that you have Priority Ringing The caller hears the regular familiar ring Priority Ringing may not work with all phones Speed Dial You can quickly dial up to 38 pre programmed phone numbers from any phone in your home Set Up Your Speed Dial Phone Numbers 1 Lift the phone amp listen for dial tone 2 Dial 74 to program digits 2 9 or 75 to program digits 20 49 as your Speed Dial keys Wait for confirmation tone 3 Enter the digit s you want to assign as the Speed Dial key e g 2 9 20 49 Wait for dial tone to return 4 Dial the phone number you want to program to the Speed Dial key 5 Wait for confirmation announcement and hang up The Speed Dial key has been set up to the phone number you just entered 6 Write down the Speed Dial key you assigned to each phone number 7 Repeat steps 1 through 6 for each phone number you want to assign a Speed Dial key Place a Speed Dial Call 1 Lift the phone amp listen for dial tone 2 Dial the Speed Dial key followed by the key Your Phone Service Cancel Speed Dial Keys 1 Lift the phone amp listen for dial tone 2 Dial 84 to cancel 2 9 or 85 to cancel 20 49 Wait for confirmation tone 3 Enter the Speed Dial key that you want to cancel 4 Whe
63. saved to a hard disk until they are erased The only recordings that you may miss are any that may be scheduled for recording while the power is not on If have DVR how far back can rewind live TV You can rewind up to the time that you tuned to the current channel or a maximum of one hour For instance if you tuned to a program 20 minutes ago you will be able to rewind for 20 minutes Will DVR extend recording if a sports event goes into overtime Not automatically The DVR service records programs for specified time periods For sports events that may go into overtime you may wish to extend the recording time by manually changing the Stop End Time from within your DVR recording screen Can I watch a program while I m recording Yes You can watch another live program while recording a different program Can I record two shows that air at the same time Yes Your DVR has two tuners so you can record two programs at once Just highlight each pro gram in your on screen guide and press RECORD Sometimes a recording starts a minute or two after a program has begun Why The DVR is synchronized with the TV Listings If a network starts a program a minute earlier than the on screen guide s scheduled time your DVR will miss that first minute unless you program it to start early Only part of my program recorded Why If the beginning of a program didn t record you may have tuned to it after the program began If
64. se channels as part of their service Using Atlantic Broadband On Demand To access Atlantic Broadband On Demand you must have Digital service or a digital receiver 1 Tune to Channel 1 or press ON DEMAND 2 Scroll through the category options to select your desired category 3 Press OK SEL to make your selection and move to the next screen 4 While watching you can use your remote to PAUSE STOP FF or REW 5 Press STOP to exit currently playing program and return to the On Demand menu 6 Press LAST to return to prior On Demand screen Movies events and other programs are typically available for 24 hours after rental Adult programs are available for 8 hours after rental You can watch a program as many times as you like within this rental period To resume watching a previously rented program go to that program s category and select the My Rentals or Saved Programs option Your Digital Video Service Using Parental Controls with On Demand You can easily set a Purchase PIN in order to prevent unauthorized users from buying any content that must be purchased such as movies adult movies or events If you subscribe to HBO or Cinemax you may want to also block access to these On Demand channels as they also have mature programming For more information on Parental Controls please go to page 7 of this guide Go to prior On Demand screen Go to main On Demand menu End program return to On
65. t block PIN be entered before certain programming can be viewed 1 Press SETTINGS once 2 Use the UP amp DOWN arrows to highlight Turn On Parental Control Press OK SEL Enter your PIN to turn it on NOTE The default block PIN is 0000 Using Your PIN to Block by Channel Rating 1 Press SETTINGS twice 2 Press the UP amp DOWN arrows to highlight BLOCK CHANNEL or BLOCK RATING Press OK SEL Enter your Parental Control block PIN Press the UP amp DOWN arrows to highlight the channel or rating you wish to block 6 Press OK SEL A lock will appear To unblock channel or rating press OK SEL again while on selected channel rating 8 You can block as many channels or ratings as you wish 9 Press A to accept 10 Press EXIT to return to your current program If you choose to deactivate your Parental Controls in order to make a purchase or to watch a blocked channel you will be disabling Parental Control for ALL channels You MUST turn off your digital receiver in order to restore Parental Controls for all channels On Demand in Select Markets Only Atlantic Broadband On Demand lets you choose from thousands of movies and programs in our library many of them free Use your remote to pause rewind or fast forward your program just like with your VCR DVR You can watch what you want when you want In addition customers who have HBO Showtime or Cinemax will enjoy On Demand programming from tho
66. t may not be appropriate for children We provide Parental Controls so that you can decide what you want your children to watch Parental Controls can be used to prevent unauthorized purchases or to block specific channels or programs There are separate PINs and actions that you must configure to activate each of these Parental Control functions You will set up Parental Control features differently based on where you live Please review the on screen guide images below and on page 8 then follow the instructions for whichever screen you see on your TV If your screen looks like this use the fol lowing instructions To Block Unauthorized Movie Event Purchases You can set up a 4 digit Purchase PIN to restrict unauthorized ordering of On Demand Pay Per View movies amp events This Purchase PIN will need to be entered before any movie is purchased 1 Press MENU 2 Select the HOME icon 3 Choose SET UP then select PINS SET UP 4 Follow on screen instructions to set your Purchase PIN Your Digital Video Service To Block Viewing by Channel or Rating You must set up locks to prevent unauthorized viewing of a specific program title or entire channel while in the program guide or while watching TV 1 Press MENU 2 Select the LOCKS icon to access the locks set up screen 3 Enter your 4 digit PIN If you are setting up a lock for the first time you will be prompted to set a 4 digit security PIN 4 F
67. them directly you can use the Send Messages function and leave a message in their mailbox 1 2 Access your Voicemail 86 from home Press 2 and when prompted enter the area code and phone number of the subscriber you wish to contact then press Listen to the greeting and follow instructions to leave a message Hang up Your Phone Service Managing Your Voicemail Options Changing The Number of Rings By default callers will automatically be forward ed to your Voicemail when your phone is busy or when you do not answer after four rings To change the number of rings before your callers are routed to Voicemail 1 Access your Voicemail 86 from home 2 Press 4 to reach the Mailbox Options menu 3 Press 2 to reach the Change Rings menu 4 Press 2 to change number of rings 5 Press your desired number of rings between 2 and 9 Important Callers dialing your phone number may hear one or two rings more than the number you have selected If you have a fax machine on your phone line make sure you set the number of rings for your Voicemail service high enough to ensure that the fax machine can respond to fax calls first If you have Call Forward On Busy Call Forward No Answer or Call Forward All Calls activated on your phone callers will NOT be forwarded to your Voicemail Once you cancel these features callers will be forward ed to your Voicemail Changing Your PIN You can change your PIN
68. tivate greeting Previous menu WN 4 Press 2 and listen to the first greeting You are presented with the following Review Greeting options REVIEW GREETING OPTION KEY Use this greeting Replay greeting Re record greeting Delete greeting Listen to next greeting Previous menu AUN 5 Press the digit corresponding to your desired choice Selecting moves you forward to listen to the next greeting Selecting 1 activates the current played greeting and returns you to the Main Menu Your Phone Service Deactivating a Mailbox Extension Deactivating a mailbox extension removes the extension from the mailbox and permanently erases all stored messages in that extension Upon deactivating an extension you are prompted to update the multi extension greet ing to reflect the change To Deactivate an Extension 1 Dial into your mailbox 2 Press 4 9 then 2 or follow the verbal prompts to manage extensions 3 Press 3 4 When prompted enter the extension number to be deactivated 5 When prompted to confirm re enter the extension number After a deactivation confirmation message you are presented with the following Multi extension Greeting menu MULTI EXTENSION GREETING OPTION KEY Listen to greeting 1 Review stored greetings 2 Keep and activate greeting 3 Record a new greeting 4 6 Press the digit corresponding to your desired choice and follow the prompts to complete your choice Selecting 2 lets
69. tlanticbb net gt Outgoing smtp atlanticbb net L ATLANTIC FTF TTT Hi ere A Hame Email Settings oecondan Email Settinga Enable Disable Logout Changing your email settings is now quicker and easier Click on an option of your choice to make changes to your email Selings D Viney Current Settings Change Personal Datas Change Password Change Emal Address ichange Emal Aliasas For Windows XP through Windows 7 1 Open Outlook Express or Windows Mail 2 Click TOOLS ACCOUNTS from the menu 3 Click on the MAIL tab then click on ADD and select MAIL 4 Fill in your name as you would like it to appear in the From notation on emails you send Click NEXT 5 Make sure that ALREADY HAVE AN EMAIL ADDRESS I D LIKE TO USE is selected Enter your full email address and click NEXT 6 Provide the email server names gt Choose POP3 for the server gt For Incoming Mail type pop atlanticbb net gt For Outgoing Mail type smtp atlanticbb net gt Select box next to Password authentica tion for the outgoing server Click NEXT 7 Inthe ACCOUNT NAME box enter your user name all of the characters to the left of the sign in your email address 8 In the password box enter your password You might want to check the REMEMBER PASSWORD box so that you don t have to re enter your password each time you use your email Click NEXT 9 Check the LOGIN USING SECURE PASSWORD AUTHENTICATION b
70. twork have a wireless router Some routers have the option to enable wireless during the initial set up Please refer to your owner s manual for instructions on how to enable the wireless connection If you need assistance setting up the wireless connection please contact your router manufacturer Can access my email from anywhere You can send and receive email anywhere any time from any computer that has Internet access Just go to www atlanticbb net to get your email F i E Your Phone Service With Atlantic Broadband you ll not only enjoy great Phone service but a great value as well Enjoy maximum flexibility with our Unlimited Phone service which includes calling to anywhere in the US Puerto Rico amp Canada plus Voicemail at no additional charge Plus enjoy 15 FREE calling features and access to our Online Phone manager to help you manage your service Using Your Phone Service Important Calling Features Your Voicemail Service Your Online Phone Manager Understanding Your Equipment Troubleshooting and Questions 36 38 48 56 57 58 Your Phone Service Using Your Phone Service Welcome to your new Phone service from Atlantic Broadband With so many features available please take a few moments to familiarize yourself with what is included so you can enjoy your service to the fullest Service Options Unlimited Phone Service includes all your local in state and long dist
71. ual for instructions on how to stretch your picture to fill the entire screen Stretching the picture can cause distortion This is not a result of your Atlantic Broadband service Your Digital Video Service Connecting Your Components If you have an HD DVR receiver and an HDMI input on your TV you can use a single HDMI cable instead of a component cable Both cables will produce the same quality results To Connect HD Using Component Cables lt q HD Receiver back Audio cables Cable input HDTV back lt 4 HD Receiver back HDMI cable Cable input lt q HDTV back Your Digital Video Service To Connect an HD Receiver With Your Home Theater System lt HD Receiver back Cable input Audio cables Digital Audio cable Video Home Theater Receiver back gt Audio cables HD Video cables If you have an HD receiver and a TV with HDMI input you can use a single HDMI cable instead of a component cable Both cables will produce the same quality results for VCR or DVD playback HDTV back Connecting a DVD player Digital N QUT OUT 4 Receiver fi back Cable Coaxial Audio amp Video TV back OIN Oin 1 1 Connect the coaxial cable from the wall to IN of the digital receiver 2 Connect the coaxial cable from OUT on the digital receiver to IN of the TV or connect the AN cables from Audio OUT jacks on the digital receiver to the Audio IN
72. udes all your favorite broadcast channels ABC NBC CBS plus the following top channels esrnce HBO HD Te Discovery om HD S Scovsi I L tos S HD PLANET HD a a TravelHD HANNEL FAD H E A T E R starz OWHD Ud EX HD OHD HDKA Specific HD channels are subject to availability Your HD channels are located on different chan nels than the standard definition equivalent Consult the channel line up for your local HD channel locations Contact Atlantic Broadband for HDTV service availability in your area HDTV Requirements To enjoy HDTV you must have both an HDTV set and a specific HD receiver from Atlantic Broadband Simply plugging your HDTV set into an active outlet will not deliver an HD signal to your HDTV set Not all Atlantic Broadband receivers are HD If you are not sure you have the correct receiver please contact Atlantic Broadband Connecting Your HDTV There are two types of cables that can be used to connect your HD receiver to your HDTV set 1 Component cable Atlantic Broadband uses this cable which has 5 RCA connectors 2 HDMI cable this cable combines all 5 ends into one connector Both cables will produce quality results Your picture or sound will not improve by using an HDMI cable HDTV Screen Dimensions Watching standard definition channels on HDTV may result in different screen dimensions and you may see bars on both sides of your screen Refer to your TV man
73. w enforcement authorities possessing a valid subpoena or other valid legal authorization If the call is life threatening call your local law enforcement authorities immediately Your Phone Service Important Calling Features The Atlantic Broadband Phone service includes a powertul set of standard calling features at no additional charge Call Waiting Call Waiting lets you accept an incoming call while you are talking to another caller A special beeping tone alerts you of a second caller You can either answer the second caller or continue talking To answer you will use the switchhook on a non cordless phone or the flash button on a cordless phone located on the keypad The switchhook is the button that disconnects your call when you hang up When you press the switchhook make sure you press it firmly and then release it to activate the feature Pressing for too long may disconnect the call Answer Call Waiting 1 You will hear a special beeping tone letting you know a second caller is waiting 2 Quickly press and release the SWITCHHOOK or FLASH button on your phone 3 Your first caller will automatically be placed on hold while you get connected to your second caller 4 Ifyou need to alternate between the two callers simply press the SWITCHHOOK or FLASH button 5 While talking to each caller the conversations remain private 6 To end either call hang up The phone will ring when you answer the remaining ca
74. ying TV in a way you never dreamed possible Our endless entertainment options include the best movies sports news science and nature kids and women s programming and CD quality music channels plus so much more Digital Video service There s something for everyone Feel the Power of Our Internet Connection Our High Speed Internet service offers you the fastest most reliable home connection to the Internet available And your Atlantic Broadband Home Page provides you with easy access to all the news sports entertain ment and information you want on the Internet Check out your new homepage at www atlanticbb net Better Phone Service at a Better Price Enjoy maximum flexibility with our Unlimited Phone service which includes calling to anywhere in the US Puerto Rico amp Canada plus Voicemail at no additional charge Plus enjoy 15 FREE calling features and access to our Online Phone manager to help you manage your service Atlantic Broadband Phone service Calling at your fingertips Your Digital Video Service With your new Atlantic Broadband Digital Video service there s something for everyone including news sports movies nature music kid s shows and much more You ll enjoy state of the art entertainment with crisp digital picture quality on every channel Using Your Remote Control Interactive Program Guide Parental Controls On Demand in select markets only Digital Video Recording DVR
75. you locate the greeting and re record or delete it Selecting 4 lets you create a new greeting to be used in place of the current greeting Important Deactivating a Mailbox Extension immediately and permanently erases all stored messages for that extension Use with caution Be sure to record a new Multi Extension Greeting after deactivating any extension Your Phone Service Your Online Phone Manager Managing your account is just a click away with our Online Phone Manager You can listen to messages manage your calling features and much more without ever picking up the phone The first time you access your Online Phone Manager you will be prompted to create a user name and password Review Call History You can view a summary of your monthly service charges as well as details about each call you have made by going to phonemanager atlanticbb net Managing Voicemail Our Online Phone Manager lets you listen review and manage your Voicemail messages from wherever you are Check Voicemail Online 1 Go to phonemanager atlanticbb net 2 Enter your area code then your ID and password 3 Select the VOICEMAIL tab from the toolbar 4 Ifyou have multiple mailboxes click on the appropriate mailbox in the left hand column 5 To play a message click on the arrow icon in the right hand column 6 To delete a message click on the X icon in the right hand column Save and Email a Voicemail 1 Right click the

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