VRManager - AltiGen Communications Philippines, Inc.
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1. 20 Menu B t oireann e nas RAE Ue an ERR 20 Fil Menun ins ds eee eth e Y eS 21 Saving PUES ilie Re Ss Re EA pe 21 Export to File eee RR E mE ES 22 VRManager Manual i Change Password 22 Edit Men tice i sereine Peres Deedee Dee 23 Searching Voice Records 23 Playing Voice Records 24 Displaying Columns 24 SOIN pesa Dante Dh DES elec MER ed cate 26 Media Player Option 26 Report Menus i dee Sindee vasa ahd beeen ie 26 VRManager Manual ii CHAPTER 1 Introduction About This Manual This manual provides instructions for installing and using VRManager VRManager performs recorded file management indexing converting tracking playback reporting and other critical functions for call center customers who would like to keep recorded files for administrative legal or quality assurance purposes Requirements VRManager requires the following VRManager License MAX Communication Server MAXCS ACC ACM 6 5 or higher CPU Pentium IV 2 0 GHz minimum Memory 256 MB HD IDE RAID 0 1 minimum NIC Microsoft Windows 2000 XP 2003 Java2 Runtime Environment SE v1 4 2 MDAC Microsoft Data Access Components 2 8 or higher version Microsoft Internet Explorer 6 0 or later A minimum installation is sufficient and Internet Explore2. ALTIGEN COMMUNICATIONS VRManager Manual 7 2009 4510 0003 6 5 WARNING Toll fraud is committed when individuals unlawfully gain access to customer telecommunication systems This is a criminal offense Currently we do not know of any telecommunications system that is immune to this type of criminal activity AltiGen Communications Inc will not accept liability for any damages including long distance charges which result from unauthorized and or unlawful use Although AltiGen Communications Inc has designed security features into its products it is your sole responsibility to use the security features and to establish security practices within your company including training security awareness and call auditing NOTICE While every effort has been made to ensure accuracy AltiGen Communications Inc will not be liable for technical or editorial errors or omissions contained within the documentation The information contained in this documentation is subject to change without notice This documentation may be used only in accordance with the terms of the AltiGen Communications Inc License Agreement AltiGen Communications Inc 410 East Plumeria Dr San Jose CA 95134 Telephone 888 AltiGen 258 4436 Fax 408 597 9020 E mail info altigen com Web site www altigen com TRADEMARKS MAX Communication Server MaxAdministrator MaxCommunicator MaxAgent MaxSupervisor MaxInSight MaxOutlook Ma
3. If you plan to use VRM Client at this system also select Voice Record Manager Client Then Upgrade from Previous Version To upgrade from VRManager 5 2 or above 1 2 3 Stop the VRM service Run the Setup program Follow the installation instructions as they appear on the screen In the Custom Setup screen choose to install Voice Record Manager Service and Voice Record Manager Admin If you plan to use VRManager Client at this system also select Voice Record Manager Client VRManager Manual 5 Installing VRManager for a Client Installing VRManager for a Client To install VRManager for a client system 1 Run the Setup program and follow the installation instructions as they appear on the screen 1 RManager AltiGen Installation Wizard Custom Setup ALTIGEN Select the program Features you want installed COMMUNICATIONS Click on an icon in the list below to change how a Feature is installed Feature Description This Feature will remain on your local hard drive X Voice Record Manager Service X Voice Record Manager Admin Voice Record Manager Client This feature requires OKB on your hard drive Back Next gt Cancel 2 Inthe Custom Setup screen choose to install Voice Record Manager Client or Voice Record Manager Admin If you install VR Admin on a client system some Browse buttons will not appear After installation you can run VRManager Client fro
4. VRManager supports backup to DVD RW simply enter the path for the DVD RW location Note The Browse button is not available if VRM Admin is running on a different server than VRM Service Execute Now button clicking this button will begin backup of records When you have finished setting backup parameters click Apply or OK 14 VRManager Manual Log Page A log file for the VRM server is created each day named yyyymmdd log for example 20040404 log A daily report for the VRM server is also created yyymmdd rpt for example 20040404 rpt The Log window allows an administrator to set the directory paths for VRM log and report Note The Browse buttons are not available if VRM Admin is running on a different server than VRM Service voice Record Manager Admin d x User Pooling Storage Log Altiware ACM Set Log Directory Lys C Program FilesAltiGen RManagerlogs fx Delete the log files olderthan 60 day s Set daily report directory C Program Files AltiGenYRManagertreports fx Delete the reportfiles olderthan 60 day s Send daily report by mail D Apply J OK Cancel Set Log Directory use the Browse button or enter a path in the field to specify where you want log files to be saved check the Delete the log files older than x days checkbox to delete archived log files Set Daily Report Directory use
5. dialog box appears Add New Server x ACM Server Address Centralized Recording Directory User Name Password OK J Cancel Enter the MAXCS ACC or ACM Server IP Address Centralized Recording Directory the Share name of the centralized recording folder User Name and Password Then click OK If the user account belongs to an NT domain you must enter NTDOMAIN username in the User Name edit box If the account is local Administrator just enter administrator After adding a new server VRM Service immediately checks the MAXCS server for the VRManager License The newly added serveris displayed in the MAXCS ACC or ACM Server List field Note VRManager starts converting all voice recording data as soon as the MAXCS ACC ACM Server information is added to the MAXCS ACC or ACM Server List VRManager Manual 17 Changing the Centralized Recording Directory To edit a MAXCS ACC ACM server s location for the centralized recording directory highlight the MAXCS ACC ACM server in the server list then input the new location in the Centralized Recording Directory field 18 VRManager Manual CHAPTER 4 Using VRManager Client To run VRManager Client 1 Choose Start gt Programs gt VRManager gt VRM Client A Login dialog box opens CEE x VRM Server Username Password EJ Save Password Ok J Cancel 2 Enter the VRM Server IP address or server
6. voice files are not played Displaying Columns You can select which columns you want displayed in the main view window These are the column headers you can select from ID 24 VRManager Manual VRM Client Main Window Callee ID Session ID Caller ID DNIS Workgroup Length Date State there are three states that a record file can be in Delete if in this state a record cannot be played or saved Backup if in this state you must manually put the right backup media in the path if you back up the record and remove it Normal if in this state the file can be played or saved Comment To select columns for display 1 2 3 Choose Edit Select Column The Select Column dialog box opens The fields in the Visible list are displayed as columns under the VRM toolbar Select Column E x Columns Available Visible ID gt CalleelD SessionID gt gt CallerlD Up DNIS p WorkGroup Down Length lt lt Date State Comment Ok Cancel Use the arrow keys or gt to move a field from one list to the other You can use the or buttons to move the entire group of fields from one list to the other Click OK when finished VRManager Manual 25 VRM Client Main Window Sorting In the main view window you can click on a specific column heading to sort records in ascending or descending order on that field You can use the scroll bar at the bo
7. 045590509 1098320684 309 300 00 00 30 4 20109 309 1098320695 2052630457 2526346 300 00 07 2 20110 14045220035 1098320722 308 300 00 01 2 20111 15618381767 1098320 gaye as 300 00 00 40 20112 308 1098320 583 300 00 02 2 20113 308 1098320 Play 2526347 300 00 04 3 20114 315 1098320 Exporttofile 300 00 00 01 20115 16137456562 1098320893 308 300 00 00 41 20116 17328734156 1098320894 309 300 00 05 4 20117 15085875844 1098320917 308 300 00 00 4 20118 313 1098320930 309 300 00 00 11 20119 309 1098320937 7057929192 2526347 300 00 06 3 20255 17025911811 1098320700 319 300 00 00 0 20256 17024572576 1098320702 319 300 00 01 1 20257 215 1098320723 318 300 00 00 01 20258 18642894292 1098320739 319 300 00 01 0 20259 13036646040 1098320757 319 300 00 59 0 20260 319 1098320896 7045610707 583 300 00 02 2 20261 206 1098320896 319 583 300 00 01 25 v N O 9 Total 2644 Change Password To change your password 1 Choose File gt Change Password from the main menu 2 Inthe Change User Password dialog box enter the necessary information in the Old Password New Password and Confirm Password fields then click OK Change User Password x Old Password New Password Confirm Password Ok Cancel The new password applies at the next log in 22 VRManager Manual VRM Client Main Window Edit Menu Searching Voice Records To search voice records choose Edit Search or click the Search bu
8. 2 playing voice records 24 privileges 6 R records playing 24 searching 23 sorting 26 reports generating 26 requirements VRManager 1 S saving files 21 schedule backup 12 search symbols 23 searching voice records 23 servers adding 17 sorting records 26 storage backup 13 directory setting 11 VRManager Manual 29 T toolbar 21 V voice records playing 24 searching 23 VRM Admin AltiWare ACM page 16 log page 15 pooling page 11 storage page 12 user page 8 VRM Client edit menu 23 file menu 21 generating reports 26 login 19 VRManager configuring 7 installing 3 license 1 requirements 1 VRManager Admin using 7 VRManager Client using 19 Index VRManager Manual 30
9. bit Mono 1 6kb sec WAV PCM 8khz 8bit Mono 8 0kb sec Apply OK Cancel Note The Browse button is not available if VRM Admin is running on a different server than VRM Service VRManager Manual 11 Storage Page On the Storage page you can set backup conditions for the storage of voice records Yoice Record Manager Admin j o xl User Pooling Storage Log Altiware ACM Backup Condition Automatic delete record without backup Es NN Schedule Backup fX Start when free space below 100 MB X Start when free space below 1 96 Schedule Backup storage CaStoragetBackup Storage C Update Execute Now Apply OK Cancel Select one of the following conditions Automatic delete record without backup if selected VRM Admin will delete records without backing them up To set additional automatic delete parameters select any of the following options Delete records older than x day s Delete records when free space below x MB Delete records when free space below x 96 Schedule Backup if selected VRM Admin will automatically back up then delete records To specify backup parameters select any of the following options Start when free space below x MB Start when free space below x Schedule for detailed settings click the Details button In the Details dialog box use the drop down list to select t
10. display all voice records for that extension leave the WorkGroup field blank Playing Voice Records To play a voice record Click on a voice record in the main window to highlight it and click the Play button OR right click on a voice record and select Play OR click on a voice record to highlight it and choose Edit Play from the main menu 1 Yoice Record Manager E lol x File Edit Report Help amp 1 ID CalleelD SessionlD 7 CallerlD DNIS WorkGroup Length 20108 18045590509 1098320684 309 300 00 00 30 4 20109 309 1098320695 2052630457 2526346 300 00 07 25 20110 14045220035 1098320722 309 300 00 01 2 20111 15618381767 1098320 Gave AS 300 00 00 41 20112 309 1098320 583 300 00 02 2 20113 309 1098320 Play 2528347 300 00 04 3 20114 315 1098320 Export to file 300 00 00 0 20115 16137456562 1098320893 308 300 00 00 41 20116 17328734156 1098320894 309 300 00 05 4 20117 15085875844 1098320917 309 300 00 00 4 20118 313 1098320930 309 300 00 00 11 20119 309 1098320937 7057929192 2528347 300 00 06 3 20255 17025911811 1098320700 319 300 00 00 0 20256 17024572576 1098320702 319 300 00 01 1 20257 315 1098320723 319 300 00 00 0 20258 18642894292 1098320739 319 300 00 01 0 20259 13036646040 1098320757 319 300 00 59 0 20260 319 1098320896 7045610707 583 300 00 02 25 20261 206 1098320896 319 583 300 00 01 25 v lt 1Y1YVAMh MA3AQ WNOOoOQ TqOA Total 2644 Note Deleted
11. dows 2000 Unsigned non driver installation behavior VRManager Manual 3 Problems can occur if you use a Terminal Services or Remote Desktop connection to attempt to install a new instance of MSDE 2000 If problems are encountered restart the VRManager Setup program from the local computer without using Terminal Services or Remote Desktop Installing VRManager Service To install VRManager service you will use one of two methods Fresh install and Upgrade from previous version Fresh Install If you do a fresh install the installation program installs MSDE 2000 and Jservice Loader on your PC automatically 1 Run the Setup program and follow the installation instructions as they appear on the screen YRManager AltiGen Installation Wizard a x Custom Setup ALTIGEN Select the program features you want installed COMMUNICATIONS Click on an icon in the list below to change how a feature is installed Feature Descriptior gt Voice Record Manager Service 3 ey E Voice Record Manager Admin This feature will be completely 9 removed X Voice Record Manager Client This feature frees up 160KB on your hard drive click Next After installation you can run VRManager Admin from Start gt Programs gt VRManager gt VRM Admin 4 VRManager Manual Back Next Cancel 2 Inthe Custom Setup screen choose to install Voice Record Manager Service and Voice Record Manager Admin
12. he Schedule Task Daily Weekly Monthly use the up down arrows to select the Start Time and to define the Daily Schedule every x days 12 VRManager Manual Weekly Schedule any day in every x weeks or Monthly Schedule any date in every month then click Apply Daily At 09 18 20 every day starting 2004 10 28 Schedule Task Start Time CPP 510 CDaiySchedule v 09 18 20 Advanced Daily Schedule EJ Show multiple schedules Apply Cancel Use the Advanced button to set a Start Date and End Date or check the Repeat Task checkbox to set up parameters for a continuous schedule then click OK x Start Date 2004 10 28 Repeat Task lt uum OK Cancel Check the Show multiple schedules checkbox to display and set up more than one schedule You can add new multiple schedules then modify them Backup Storage enter the location for the backup storage or use the Update button to select a new location If you click the Update button the following dialog box opens VRManager Manual 13 Backup storage b xi Local Storage Network Storage am FilestaitiGent RManagenvRMbackup Browse OK Cancel You can enter a local path or network path The destination of the backup location must be valid and accessible in the local computer or remote computer The user must have full privilege to read write to the shared and local folders Also
13. iWare ACC ACM VRManager Manual 7 User Page The VRM User page displays the User List for VRManager clients and shows the workgroups extensions and systems that the user can query From this page an administrator can add edit and delete users limit their queries to certain workgroups extensions and systems change user passwords and change the VRM Admin password User Pooling Storage Log Altiware ACM r User List Name Workgroup Extension TenantlD SystemiD BILL MAR 300 al BILLG 100 200 292 227 CHET HA 300 DREW SC 200 300 EGARCIA 200 300 ERIC 100 IAN 100 200 JEFF ROL 100 JERRY 300 JIMP 200 300 JOE 300 JOHNSMI 100 LESLIE 200 300 X Edit New Delete Change Admin Password Help OK 4 Cancel Adding Users To add a new VRManager Client user 1 Click the New button User Name New Password Comfirm Password OK Cancel 8 VRManager Manual In the New User dialog box enter a User Name Password and Password Confirmation The account name is NOT case sensitive For example VRManager does not differentiate between the name John and john in a user account name 2 Click OK The new user is displayed in the User List field 3 To limit this user s queries to certain workgroups extensions and systems select the new user and click the Edit button Enter the workgroup numbers in the Workgr
14. lick on a voice record to highlight it and choose File gt Save As from the main menu loxi File Edit Report Help d suo CalleelD SessionlD CallerlD WorkGroup Length ee 18045590509 1098320684 309 00 00 30 4 20109 308 1098320695 2052630457 2526346 300 00 07 2 20110 14045220035 1098320722 309 300 00 01 2 20111 15618381767 1098320 Bav 300 00 00 41 20112 309 1098320 583 300 00 02 2 20113 309 1098320 Play 2526347 300 00 04 3 20114 315 1098320 Exportto file 300 00 00 0 20115 16137456562 1098320893 308 300 00 00 41 20116 17328734156 1098320894 309 300 00 05 4 20117 15085875844 1098320917 308 300 00 00 4 20118 313 1098320930 309 300 00 00 11 20119 309 1098320937 7057929192 2526347 300 00 06 3 20255 17025911811 1098320700 318 300 00 00 0 20256 17024572576 1098320702 318 300 00 01 1 20257 315 1098320723 318 300 00 00 0 20258 18642894292 1098320739 318 300 00 01 0 20259 13036646040 1098320757 319 300 00 59 0 20260 319 1098320896 7045610707 583 300 00 02 25 20261 206 1098320896 319 583 300 00 01 25 v OT VRManager Manual 21 VRM Client Main Window Export to File To export search results to a tab separated text file txt choose File gt Export To File from the main menu OR right click the search results list and choose Export To File J Voice Record Manager a SiG x File Edit Report Help 4 e 6 r ID CalleelD SessionlD CallerlD DNIS WorkGroup Length 20108 18
15. m Start gt Programs gt VRManager gt VRM Admin or VRM Client Note If VRManager is run behind a firewall open TCP port 10040 VRManager may not work behind NAT Setting Access Privileges The directory of centralized records in the MAXCS ACC ACM server must be shared fully with the VRManager user This user not only requires privilege to read write to the shared folder but also read write to the local folder The destination of the backup location must be valid and accessible in the local computer or remote computer The user must have full privilege to read write to the shared and local folders n Windows 2003 Server the default setting of the OS security is very robust so caution should be used when setting users access privileges 6 VRManager Manual CHAPTER 3 Using VRManager Admin To run VRManager Admin 1 4 Choose Start Programs VRManager VRM Admin The VRM Admin Login dialog box opens VRM Admin Login xj VRM Server 10 10 1 33 Password essen fx Save Password OK J Cancel Enter the VRM Server IP address or server name and Password Default password is 22222 Check the Save Password checkbox if you want VRM Admin to remember the password the next time the program is run Click OK Note Each Windows user has his own VRM Admin login setting VRM Admin Window VRM Admin has five configuration pages User Pooling Storage Log Alt
16. name User name and Password 3 Check the Save Password checkbox to have VRM Client remember the password the next time the program is run 4 Click OK Note Each Windows user has his own VRM Client login setting VRManager Manual 19 VRM Client Main Window VRM Client Main Window When you start VRM Client the first window you see is the VRM Client main window ini x File Edit Report Help 394 i ID CalleelD SessionlD CallerlD DNIS WorkGroup Length Atthe top is a menu bar and below is a quick access toolbar At the bottom is a scroll bar for viewing the display columns Note Each Windows user has his own VRM Client display column in the main window Menu Bar Using the menus you can perform the following functions File Save As Export to File Change Password Exit Edit Search Play Display Column Option Report Generate report Help VRM Client version information 20 VRManager Manual VRM Client Main Window Quick Access Toolbar The toolbar contains buttons that are menu shortcuts Saves the selected voice recording Opens Report toa il location Generation dialog box dn Opensclient version information Opens m Blays the options selected voice recording File Menu Saving Files To save a file click on a voice record in the main window to highlight it and click the Save As button OR right click on a voice record and select Save As OR c
17. oup text box the extension numbers in the Extension text box and system IDs in the System ID text box Separate entries with a comma To allow the user to query all workgroups or all extensions leave those text boxes empty Editing a User To edit a user 1 Select the user on the User page and click the Edit button Name SCOTT Change Password Workgroup 100 200 300 Extension 210 220 Tenant ID System ID OK Cancel 2 Make your changes and click OK VRManager Manual 9 Changing the Admin Password To change the VRM Admin password 1 Click the Change Admin Password button The Change Admin Password dialog box opens Change Admin Password BE xi Old Password Do New Password ss Comfirm Password fs OK Cancel 2 Enter the information in the Old Password New Password and Confirm Password fields 3 Click OK 10 VRManager Manual Pooling Page The pooling page lets you set the location of the primary storage directory Use the Browse button to select the location VRM Admin pools the newly recorded files from the MAXCS server and saves them into the primary storage directory in the wav format you select here G 723 1 GSM PCM Voice Record Manager Admin lel eS User Pooling Storage Log Altiware ACM Primary storage directory C StoragelPrimary Storage d r Select the format Wav G 723 1 8khz 8hit Mono 0 8kbisec WAV GSM 8khz 8
18. r does not have to be the default browser VRManager License VRManager requires a VRManager License to be installed atthe MAXCS ACC ACM system You can verify the licenses when you run MaxAdministrator by selecting License License Information VRManager Manual 1 2 VRManager Manual CHAPTER 2 Installing VRManager Install VRManager on a different system than the one on which the MAXCS ACC ACM server is installed If you are upgrading you can upgrade from VRManager 5 2 and above only Pre Setup Required for MSDE 2000 The MSDE 2000 database is installed with the VRManager Setup program MSDE 2000 requires certain settings in order to install successfully Before running Setup please ensure the following File and print sharing must be active on your operating system To verify 1 In Control Panel double click Network Connections 2 Onthe Advanced menu click Advanced Settings 3 On the Adaptors and Bindings page ensure that File and Print Sharing for Microsoft Networks is selected Make sure that Silently succeed is selected in the local security options named below 1 In Control Panel double click Administrative Tools Double click Local Security Policy Expand Local Policies Select Security Options Boo Ensure that the following option in the right pane is set to Silently succeed before installing On Windows XP and Windows 2003 Devices Unsigned driver installation behavior On Win
19. r in the DNIS field Group by Day Daily Summary formats report based on date period summary for each day Click OK VRM Client generates a separate Report window displaying the selected report parameters From there you can select Print Setup Preview Print or Export as a tab separated text file x Date Number of Record TotalLength Total Size K 2004 10 25 157 08 36 44 24236 2004 10 26 219 12 05 51 34038 2004 10 27 198 13 01 53 36657 2004 10 28 173 11 27 09 32220 2004 10 29 202 12 18 55 34639 2004 10 30 2 00 05 11 244 2004 11 01 62 03 57 55 11156 Print Setup Preview Print Export close VRManager Manual 27 VRM Client Main Window 28 VRManager Manual Index A adding client users 8 servers 17 admin password changing 10 AltiWare ACM page 16 automatic delete record without backup 12 B backup 6 14 location 6 14 schedule 12 storage 13 C centralized recording directory changing 18 changing admin password 10 centralized recording directory 18 client password 22 client users adding 8 column display 24 D deleting records 12 displaying columns 24 E Execute Now button 14 export to file 22 F firewall running VRManager behind 6 Index installing VRManager 3 L license VRManager 1 log file configuring 15 login VRM Client 19 media player assigning 26 N NAT and VRManager 6 P password changing admin 10 changing client 2
20. the Browse button or enter a path in the field to specify where you want daily report files to be saved check the Delete the log files older than x days checkbox to delete archived daily report files Send daily report by mail if you check this option VRM will send a report When there is a warning or error or Always Use the Mail Configuration button to configure the recipient s email address Use the Test button to send a test email Click Apply or OK when finished VRManager Manual 15 AltiWare ACC or ACM Page The AltiWare ACC or ACM page displays the MAXCS ACC or ACM servers and centralized recording directories that VRManager will access Here administrators can add or delete MAXCS ACC ACM servers and specify the centralized recording directory for the specified MAXCS ACC ACM server EISE User Pooling Storage Loa Altiware ACM Altiware ACM server list 10 10 0 8 New Delete Centralized Recording Directory User Name Password Apply OK Cancel 16 VRManager Manual Adding Servers To add a new MAXCS ACC ACM server do the following At the AltiServ system 1 Make sure the Centralized Storage directory is located on the local drive on the AltiServ system Share the storage directory with Full Control to a domain user or local administrator At the VRM Server 1 In the AltiWare ACC or ACM page of VRM Admin click the New button The Add New Server
21. ttom of the window to view all the displayed columns Media Player Option VRM client plays the selected file using a media player defined by the user If the media player is not defined VRManager does not play the file and instead opens the Media Player Location dialog box so you can assign a media player You can also select the media player by going to Edit gt Option In the Option dialog box select the Media Player Location by typing the path in the field or using the browse button then click OK option 04 Media Player Location Ep Ok Cancel Report Menu You can generate reports based on agent workgroup DNIS or date To generate a report 1 Choose Report from the main menu or click the Report button The Report Generation dialog box opens Report Generation E xj p Report Type From Joct 28 2004 s To oct 28 2004 Group by Agent Extension CalleelD Group by Work Group WorkGroup Group by DNIS DNIS Group by Day Daily Summary Ok Cancel 26 VRManager Manual VRM Client Main Window In the Report Generation dialog box click the Down arrow to select From and To dates from a calendar Select one of the following format options Group by Agent Extension enter the extension in the Callee ID field Group by Workgroup enter the workgroup number in the Workgroup field Group by DNIS enter the DNIS numbe
22. tton in the toolbar In the Search dialog box you can search based on the following conditions OOOO hl r Search Condition From C A aug 11 2005 z Co 2 oy To aug 12 2005 C9 Caleep 9 Length E callelD SessionID C Y DNIS v Comment Y WorkGroup Ok Cancel j The relational symbols for each condition include equal lt greater than gt less than gt less than or equal to lt greater than or equal to lt gt not equal like look for sub string btwn between in searches the results in sets for example CallerID In 101 AND 102 means CallerID equals 101 or CallerID equals 102 Notes The date time format is the same as the system format of the operating system Typing OR in upper case in the edit box means or Typing AND in upper case in the edit box means and To leave out a condition leave the edit box empty VRManager Manual 23 VRM Client Main Window Only the Comment column will be editable directly from the main view window Searching for All an Extension s Voice Records If you query a specified extension s voice records and in that query you also specify a workgroup the query results show only the extension s voice records related to the workgroup The results do not show non workgroup voice records If you want the query results to
23. xCall Enterprise Manager AltiServ AltiLink AltiConsole VRPlayer Zoomerang IPTalk Alti Mobile Extension InTouch Dialer AltiReport and SuperQ are trademarks or registered trademarks of AltiGen Communications Inc All other brand names mentioned are trademarks or registered trademarks of their respective manufacturers Copyright AltiGen Communications Inc 2009 All rights reserved 45 10 0003 6 5 Contents CHAPTER 1 Introduction 1 About This Manual 1 Requirements Le eepe rA 0 Ee ate heh nan bean ENnERS 1 VRManager License 1 CHAPTER 2 Installing VRManager 3 Pre Setup Required for MSDE 2000 3 Installing VRManager Service 4 Fresh Install 1 hen Sala hehe a Aaa dey doves 4 Upgrade from Previous Version 5 Installing VRManager fora Client 6 Setting Access Privileges 6 CHAPTER 3 Using VRManager Admin 7 VRM Admin Window 7 User Pape ste En a ren ERES ERES 8 Adding Users Res erepta 8 Editing Serena E Gin TR SH eoe oe 9 Changing the Centralized Recording Directory 18 CHAPTER 4 Using VRManager Client 19 VRM Client Main Window
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