Tomra Field Manual (First edition, release 2, pre
Contents
1. USR stands for U SRobotics see U SRobotics USRobotics manufacturer of modems and other peripherals VLB stands for VESA Local Bus This is an extension to the ISA slots used to improve the speed of cards such as video and 1 0 VGA stands for Video Graphic Array This is generically to term used for video cards Video Card the device which converts information from the computer into information which can be displayed by the monitor Video Connector the connection on the back of the video card and sometimes monitors which is usually a HD15 Service amp Support Info This section of the reference guide contains information on service and support issues This includes some basic infor mation which should be followed while working on a com puter and information about how to get assistance and service Working on the computer The most important thing to remember when working on a computer is that it must be turned off before you begin working on it If the computer is on while you are installing cards or changing cables the computer will be damaged Almost as important is that nothing is forced in or out of a computer Most parts will require very little force to either install or remove them If you are needing to force the part stop and look it over Is there a screw which should have been removed Is there something in the way Do you need to remove a part near that one Is this the right place for the part If2. Disabled is displayed next to the Onboard Serial Port 1 option Use the arrow keys again to move to the last port to be disabled Onboard Serial Port 2 Again use the Page Up ROM PCI ISA BIOS XXXXXXXX CMOS SETUP UTILITY AWARD SOFTWARE INC Auto Configuration k Onboard FDC Controller Enabled DRAM Read Burst Timing Onboard FDC SWap A amp B No Swap DRAM Write Burst Timing Onboard Serial Port 1 3F8H IRQ4 RAS to CAS Delay Onboard Serial Port 2 2F8H IRQ3 DRAM R W Leadoff Timing Onboard Parallel Port 378H IRQ7 DRAM RASH Precharge Time Parallel Port Mode ECP EPP MA to RASH Delay ECP DMA Select SS Refresh RASH Assertion G UART2 Use Infrared Disabled Fast EDO Path Select SDRAM CASH Latency Onboard PCI IDE Enable Both SDRAM RAS to CAS Override Disabled IDE 0 Master Mode Auto PCI 2 1 Passive Release Disabled IDE 0 Slave Mode Auto 16 bit I O Recovery Time 1 BUSCLK IDE 1 Master Mode Auto 8 bit I O Recovery Time 1 BUSCLK IDE 1 Slave Mode Auto Video BIOS Cacheable Enabled Memory Hole At Address None Quit t4 Select Item Help PU PD Modify Old Values Shift F2 Color Load BIOS Defaults Load Setup Defaults ASUS main boards Chipset Feature Setup ROM PCI ISA BIOS XXXXXXXX CMOS SETUP UTILITY AWARD SOFTWARE INC Auto Configuration HOST Clock PCI Clock 1 1 2 3 Burst Copy Back Option Disabled DRAM Read Wait States 1 WS Preempt PCI Master Option Disabled DRAM
3. Form Factor the size of a 5 25 drive 6 wide by 1 625 tall AMD stands for Advanced Micro Devices manufacturer of processors for PC and other computers ASUS short for ASUSTek one of the top manufactures of main boards video cards and accessories BIOS stands for Basic Input Output System Controls the operation of the computer Biostar a manufacture of main boards and video cards Case the housing for all the components of the computer CMOS short for CMOS RAM and stands for Complementary Metal Oxide Semiconductor Used to store parameters for the computer s operation COM term used to describe serial ports under DOS and Windows The term comes from communications devices such as modems which are generally attached to serial ports Compaq manufactures pre assembled integrated PCs CRT stands for Cathode Ray Tube describes the picture tube used in monitors Many people also use CRT to refer to the monitor Cyrix manufacture of processors for PCs DB9 a type of connector either male or female with nine pins in two rows one row of five the other four and a metal outer shielding with four sides and rounded cor ners DB25 atype of connector either male or female with twenty five pins in two rows one row of thirteen the other twelve and a metal outer shielding with four sides and rounded corners DELL manufactures and markets PCs Display see monitor DIMM stands for Dual Inline Memory
4. DB9 COM port If not connect the cable there and retry If there are no ports in any of the slots check to the left side or the computer for a DB9 and a DB25 which are usually located above the fan and power connections Make sure the cable is securely fastened to that DB9 If the ports on the back of the computer still dont work go to the section Main Board and look for the information about resetting the BIOS to factory defaults 2 After checking the cable connections and the cable if it still doesn t work check the Multi I O card if installed against the settings in the Multi 1 0 Card section of this reference guide If something was not correctly configured on the card correct it and test the download again 3 If the Multi I O card still is not functioning enter the BIOS and verify that the on board ports are disabled see the Main Board section If so then you will need to either replace the Multi I O card see the Multi 1 0 Card section or remove it see the Main Board section about resetting default settings If this doesn t solve the problem return the computer for repair Modem not working 1 Use a regular telephone to check that the telephone line into the computer is working 2 Make sure that the telephone line is plugged into the TELCO or LINE port of the modem Make certain that it is not plugged into the PHONE port 3 If the modem still doesnt work replace it with a new one Make sure
5. Though there are three types of screws used to assemble a Tomra Industrial PC you will only need 3 one The case screw is used for just about every thing but the main board and floppy drive The screw uses either a phillips or a hex driver Opening and closing the case Depending on which case you are working with the proce dures vary slightly First remove the three or four screws depending on the case at the back of the case near the outer edge If the case has four screws look for two on each side If the case has three screws look for one on each side near the bottom and one across the top in the middle Take hold of the case from the side and pull back about a quarter of an inch Rock the lids up from the back and pull is off To close the case is little more difficult Hold the lid from the sides again Lift the back and point the front lip into the front of the case The lid should be at roughly a thirty degree angle Slide the lip forward onto the front of the case Slowly lower the lid down making sure not to close any cables in the case There is a lip in the lid of the case which needs to catch on the sides of the bottom part of the case Push in on the sides as you re closing the case and the lip should catch Once the lid is down run your fingers along bottom of the case and make sure that there is not a gap between the lid and the bottom of the case Do not screw the case together if there is a gap Once the lid in down
6. Write Wait States 0 WS IBC DEVEL Decoding SLOW L2 Cache Wait States 3 1 1 1 Keyboard Controller Clock 7 16MHz Onboard FDD Controller Enabled Onboard Parallel Mode SPPMode EDO DRAM installed option Disabled Onboard Parallel Port 378H L1Cache Update Scheme Wr Back Onboard Serial Port 1 COMI Early Cache Write Mode Disabled Onboard Serial Port 2 COM2 System BIOS Cacheable Enabled Video BIOS Cacheable Enabled HOST to PCI Post Write 0 WS HOST to PCI Burst Write Enabled PCI Bus Park Option Enabled Quit t4 Select Item PCI Posted Memory Write Enabled Help PU PD Modify Slow Refresh 1 4 Freq Enabled Old Values Shift F2 Color Load Setup Defaults Biostar UUD Chipset Feature Setup or Page Down keys till Disabled is displayed next to the Onboard Serial Port 2 option Once all three port options show disabled press the Esc key to return to the Main Menu From there press F10 to exit setup You will be prompted for verification Type Y and press return ROM PCI ISA BIOS XXXXXXXX CMOS SETUP UTILITY AWARD SOFTWARE INC Date mm dd yy Fri BI 5 1997 Time hh mm ss 13 15 41 HARD DISKS TYPE SIZE CYLS HEAD PRECOMP LANDZ SECTOR MODE Primary Master User 1284 622 6 Primary Slave None 0 Secondary Master None 0 Secondary Master None 0 2489 LBA 4 0 0 0 o 3 o 0 o 0 o Ost Drive A 1 44M 3 5 in Drive B None Base Memory F
7. com puter with the back facing you the ISA slots are on the right side see the illustration below Generally you will want to use the slot at the far right for the Multi 1 0 card The next best location would be the slot second from the right Using either of these two slots will keep the Multi I O card in roughly the same place on all Tomra Industrial PCs 21 Q z P Z 22 Inserting the Multi 1 0 card When you install the Multi I O card in the computer make sure to handle it with extreme care Hold the card by the back of the 9 pin port see illustration Guide the card into Back of Computer the slot and against the hole for the slot on the case if there is no hole in the case read the information about opening a slot cover Make sure that the bottom of the card is lined up to the groove in the slot then firmly press on the top of the opposite end of the card see illustration while still pushing on the 9 pin port but do not force the card into place To verify that the card is in place correctly look at the base of the card If any of the silver pins are visible above the slot connector try seating the card again Once the card is cor a O OO O Hold the Multi I O card by the 9 pin port and press on the top of the opposite end rectly seated use a case screw the short screws with a phillips and hex head to screw the top of the folded metal piece into t
8. connec ROM PCI ISA BIOS XXXXXXXX CMOS SETUP UTILITY AWARD SOFTWARE INC HARD DISKS TYPE SIZE CYLS HEAD PRECOMP LANDZ SECTOR MODE Primary Master Select Primary Master Option N Skip N OPTIONS SIZE CYLS HEAD PRECOMP LANDZ SECTOR MODE 2 Y 849 823 1646 63 LBA 1 849 1647 1646 63 NORMAL 3 849 823 1646 63 LARGE Note Some OSes like SCO UNIX must use NORMAL for installtion ASUS VX97 IDE HDD Auto Detection The Biostar UUD varies only slightly from this screen tions Type the letter Y and press return The next three drives will not have any options Press the return key till you see the main menu again To save the changes and exit from setup press F10 to exit setup You will be prompted for verification Type Y and press return If you have not made changes press the Esc key again You will be prompted for verification Type Y and press return Setting the time and date To change the time and date settings select the Standard CMOS Setup from the main setup menu Press return The month should be selected when you enter the Standard CMOS Setup Using the page up or page down keys select the current month Press the right arrow key The day should now be selected Use the page up or page down keys till the current day is displayed Press the right arrow key The year should now be selected Using the page up or page down keys select the current year The date information shou
9. correctly slide the lid forward till it closes against the back of the case This may be a little tricky Take your time and dont rush Check again that there is no gap between the bottom of the case and the lid Replace the screws in the lid 42 Making service requests If you have a computer monitor or printer which needs to be returned for service it is important that you include as accurate and complete a description as you possibly can Without a good description of the problem it is difficult to track down the problem in service It is possible that hard ware without a good description could be returned without being fixed All items which need to be serviced should go through the Tomra Michigan office They will be processed there for servicing by PC Complete Assistance while in the field If you have run into a problem with a machine you re servicing please contact PCComplete at 248 545 4211 Please ask for a technician familiar with the Tomra Industrial PCS
10. of the case and slowly slide it into place If the cage does not slide into place easily loosen the screws slightly on the top of the cage and try again If the floppy drive doesn t seem to slide into the hole in the front of the case you may have that drive in upside down If this happens remove the floppy drive and turn it over Make sure that everything slides into place nicely Look on the right side for the tab that screws into the front of the case and make sure that it is flat with the case From the front of the computer check the floppy drive and make sure it is flush with the front of the case If everything lines up correctly replace the two case screws that hold everything into place Double check that everything is in securely and correctly then tighten down any loose screws Replace the cables to the floppy drive and hard drive If you arent sure about how the cables connect see checking the floppy drive cable and checking the hard drive cable for more information Turn on the computer and test the floppy drive If you still have problems with the drive call PCComplete for assis tance 35 Glossary 3 5 Drive can mean either a floppy drive which uses 3 5 floppy disks or a hard drive in a 3 5 form factor 3 5 Form Factor the size of a 3 5 drive 4 wide by 1 tall 5 25 Drive can mean either a floppy drive which uses 5 25 floppy disks or a hard drive in a 5 25 form factor 5 25
11. press return Press F10 to exit setup Again you will be prompted for verification Type Y and press return The factory default settings have been restored Turning off the on board ports If you are installing a Multi I O card into a computer which did not have one you will need to disable the on board ports first If the on board ports are not disabled it can cause multiple problems ROM PCI ISA BIOS XXXXXXXX CMOS SETUP UTILITY AWARD SOFTWARE INC STANDARD CMOS SETUP PASSWORD SETTING BIOS FEATURES SETUP IDE HDD AUTO DECTECTION CHIPSET FEATURES SETUP SAVE amp EXIT SETUP POWER MANAGEMENT SETUP EXIT WITHOUT SAVING PCI GREEN FUNCTION SETUP LOAD SETUP DEFAULTS Esc Quit T L Select Item F10 Save amp Exit Setup Shift F2 Change Color Time Date Hard Disk Type Biostar UUD Main Menu 13 14 Once you have entered the BIOS Setup select the Chipset Feature Setup Press return The two different boards will have a different look to the Chipset Feature Setup menu however the names for the options are still the same see the screens on the next page Use the arrow keys on the key board to select the Onboard Parallel Port Use the Page Up or Page Down keys till Disabled is displayed next to the Onboard Parallel Port option Use the arrow keys again to move to the next port to be disabled Onboard Serial Port 1 Again use the Page Up or Page Down keys until
12. 2 has been updated to include new information Any of these additions or alter ations reflect changes in the Tomra PCs since the November 1997 release of this manual Since this is not a complete rewrite of the manual there may be information in this release which references older Tomra PCs and might be slightly different in newer or upgraded Tomra PCs There are a few conventions followed in this reference guide First no section ever begins on the right hand even numbered page All sections start on the left hand odd numbered pages Many sections will not have any informa tion on the last page Please feel free to use these pages to make notes about any problems you may experience Also we have used type styles to indicate different func tions throughout the reference guide Bold type within the text indicates a key or keystroke Italicized type is the title of an issue within the section Bold and italic type together indicates a section name Knowing this should make using this field reference much easier It is important to remember while working with these computers that they are not exactly the same If you encoun ter a component which is not where it is described in this reference guide check in other places It is possible that a card could have been placed in a different slot or a drive in a different bay This reference guide is designed to be a rough guide and not the bible of the Tomra Industrial PCs This field refer
13. Module These are used as the computers RAM Drive Cage the holder for the drives in a computer EDO short for EDO RAM and stands for Extended Data Out EISA stands for Enhanced Industry Standard Architecture Female connects to a male this is the opposite connector Generally the female has the holes for the male connector s pins Floppy Disk removable storage media which uses flexible usually plastic or mylar disks with a magnetic coating Available in two sizes for PCs 5 25 five and a quarter inch and 3 5 three and a half inch Floppy Drive the device which reads and writes to floppy disks Gateway 2000 also known as Gateway manufactures and markets PCs Hard Disk see hard drive Hard Drive the disk drive which uses hard generally metal platters to store information magnetically This is not the same and should not be mistaken for floppy disks with hard plastic shells Hard drives are generally not remov able HD15 aconnector which has three rows of pins and is similar to the DB9 Generally used for video connections 38 1 0 stands for Input Output Describes the process of moving information through the computer Intel the industry s leading processor manufacturer also the company which dictates the direction of the PC processor market ISA stands for Industry Standard Architecture It is an 8 or 16 bit card bus Jumper little plastic blocks with metal connections inside U
14. Table of Contents About This Reference Guide ria 4 Troubleshooting ira 6 No image on the Monitor eect eee eee 6 Monitor image is unstable or has lines i 7 Monitor has a checkerboard style pattern 7 Computer not DOOtING oo eect ett eet tiettecneeiees 7 No lights on the Computer 7 dae 8 i Floppy drive Tailure ee 8 5 Non System Disk or Disk Error message eee 9 Missing Operating System Message neee eee eee ee 9 Problems reading floppies iii 9 Downloads are not Working 9 Modem not Working scialli 10 lo 2 System is losing a dritti 10 8 ch The Main Board sssssssssnsussusnnnnnnnnnunnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnna 12 6 Identifying the board ii 12 Exiting Setup Without Saving 13 Resetting default Settings i 13 Turning off the on board ports 13 Checking and setting drive information ee eee 15 Auto detecting hard drives sese 16 Setting the time and date sencer 17 Power Management Setup on PSA amp PRA B sees eee 17 Multi 1 0 Card ss iaia 18 Identifying the Card i 19 Where does it go in the Computer sse 19 Inserting the Multi I O Card iii 20 Opening a SIOt COVEL sese 21 What are the settings for the Cards ii 21 Modem Card ria 24 Where do the cables 907 24 Where does it go in the Computer sse 24 Inserting the Moder CAN 25 eI Opening a Vin inietta 26 A E 3 Ta
15. ble of Contents continued on next page This Field Reference Guide was created exclusively for Tomra by PCComplete Corporate Sales Written by Darryl Wattenberg Fred Hodge Marshall Miller and Patrick Obloy First edition release 2 pre release 1 July 1999 PCComplete 1997 1999 All rights reserved 1 Q S Video Card oaa 28 W here does it go in the computer sese eee eee eee eee eee 28 Inserting the video card sese 28 Opening a SIOt COVE i 29 Floppy amp Hard Drives rin 30 Checking the floppy drive Cables i 30 Checking the hard drive cables eee 31 Changing the floppy drive 32 GIOSSAIV curia 34 Service amp Support Info ssssssssssssnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnna 38 Working on the computer i 38 Grounding information sss eee 38 COMMON tOO Sinni en iaia 39 Trecase Screws rss aaa A RS 39 Opening and closing the Case 39 Making Service requests seene 40 Assistance while in the field 40 Trouble Main M O Modem Video Floppy Glossary Pa shooting Board ard Card Card amp Hard amp Support Drives Info Q 5 Card About This Reference Guide This field reference guide was written specifically for Tomra by PC Complete Corporate Sales PCC omplete asks that you not copy this reference guide If you need additional copies please contact PCComplete for copies of the most current version This version first edition release
16. cases used for the Industrial PCs The original case has screw in slot covers which connected to the back of the computer much the same as the cards do If this is the type of case you are working on select the slot cover to open then remove the screw and slot cover If you are working on one of the newer PCs there may not be a removable slot cover The newer cases have punch out panels and snap in slot covers Before you knock out the panel though check to see if it is a slot cover If there is a slot cover hold it firmly between your fingers and slide it up The slot cover should snap out If you do not have a slot cover but the punch out is still in place use a screwdriver or an awl and press at the top of the slot cover Gently hit the back of the screwdriver or awl till the punch out is freed from the top of the case Using your hand rock the panel toward and away from the back of the computer M ake sure not to touch any of the components with the panel After a little work the panel should break free This panel can be discarded You should now have an open slot for your card 31 32 Floppy amp Hard Drives This section will cover information about both the floppy drive and the hard drive It is recommended that neither the hard drive or the floppy drive be replaced in the field but it is sometimes unavoidable Remember that this is extremely volatile work and if you have any questions or problems call PCComplete immedia
17. chine Some of the processor fans connect to one of the leads from the power supply rather than connecting to the main board If the processor fan is not connected to the main board the system cannot monitor the fan speed Without opening the computer s case it is possible to tell which type of fan is installed Once inside the Power Management Menu select and enable the CPU Fan Speed monitor Give it a few seconds to update If it does not give you an RPM reading disable it you do not have a fan whose speed can be monitored If it does have an RPM rating the fan can be monitored Leave the CPU Fan Speed set and continue to the other monitors Most of the monitors should be enabled There are only two which are never enabled on a Tomra PC These are the Chassis Fan Speed and the Power Fan Speed The CPU Fan Speed should be enabled only when the computer is equipped with a fan that connects to the main board see above All of the Thermal and Voltage Monitors should be enabled These monitors will watch for conditions which you could not otherwise detect To enable or disable a monitor move the cursor with the arrow keys over the monitor to enable or disable Press either the page up or page down key The value should switch between Ignore and Error or a value see illustration ROM PCI ISA BIOS lt lt P5B gt gt POWER MANAGEMENT SETUP AWARD SOFTWARE INC Power Management Fan Monitor Video Off Option Susp
18. ctor for the main board Fortunately when a M ulti I O card is damaged it can be replaced in the field When the main board is damaged the computer has to be returned for service Additionally the ports on the main board are still connected but not enabled This means that if a failure occurs the on board ports can be re enabled o o 00 oO o Card Type A E E 9 0 E 7 Card Type B O Card TypeC i 3 K ci The Tomra Industrial PCs use three different Multi 1 0 cards Make sure to identify which one you have before performing work in this section Identifying the card Look at the Multi 1 O card with the component side the side with the pins facing you Card typeA will have set of pins 11 tall and 2 wide with the bottom most row having an extra pin see the diagram opposite page Card type B will have two large chips one set of pins 3 tall and 8 wide with 8 jumpers and a set of 12 pins 3 tall and 4 wide with only two jumpers see the diagram opposite page Card type C will have two smaller chips one set of pins 3 tall and 11 wide with 11 jumpers and a set of 12 pins 3 tall and 4 wide with only two jumpers see the diagram opposite page Though all cards operate exactly the same the jumper settings are different W here does it go in the computer The Multi I O card is an ISA card Looking into the
19. e DB9 port which is attached to the top of the card is connected to the pins at the top closest to the back of the card see the illustration next page If the DB9 port is connected to the wrong connection on the Multi 1 O card it will be unusable and generate errors while downloading 3 qa E 23 Q z P Z 24 MR P15 JP5 E e JPi6 JPG e e e JP17 e JP7 e e JP8 e e JP9 E rio Jp e JP12 e JP13 EE P14 66 6 123 JP1 CA O Card Type A Primary Jumper Settings IRQ3 IRQ4 e e e IRO5 o o IRQ6 a Card Type B Primary Jumper Settings Multi 1 O Card Card TypeC Primary Jumper Settings 25 26 Modem Card Tomra Industrial PCs use the USRobotics Sportster internal modems As of December 1997 only two models have been installed in these computers There is very little difference between these two models USRobotics 33 6K Sportster W here do the cables go There are two telephone jacks on the back of the modem The top one is labeled PHONE and should be used only for pass through devices i e a telephone or fax The bottom port is labeled TELCO Use the TELCO port to connect to the wall connection the connection from the telephone company If the cables are reversed the modem will not be able to use the phone line even thou
20. e are no settings on these cards so there is no need to identify their differences W here does it go in the computer The video card is a PCI card Looking into the computer with the back facing you the PCI slots are on the left side see the illustration below You will want to use the first PCI slot for the video card Using this slot will keep the video card in roughly the same place on all Tomra Industrial PCs and ensure a proper fit Back of Computer Inserting the video card When you install the video card in the computer make sure to handle it with extreme care Hold the card opposite the gold or silver connections and avoid touching any of the components on the surface of the card Guide the card into the slot and against the hole for the slot on the case if the card does not fit into the open slot read the information about opening a slot cover Make sure that the bottom of the card is lined up to the groove in the slot Then press firmly on the top of the card while still holding the card steady but do not force the card into place To verify that the card is in place correctly look at the base of the card If any of the gold pins are visible above the slot connector try seating the board again Once the card is correctly seated use a case screw the short screws with a phillips and hex head to screw the top of the folded metal piece into the back of the case Opening a slot cover There are two different
21. efore touching any cards or devices in or outside the computer see the Support Info section for more information Monitor image is unstable or has lines 1 Is the monitor close to any high power devices e g furnace circuit breakers transformers If so this may be the cause of the problem Try a different monitor If the problem persists it is environmental and there is nothing that can be done If the new monitor solves the problem there could be a problem with the old monitor Take the old monitor with you Leaving a monitor with these problems might mean another service call later for a dead monitor Try the monitor at a different site and verify that the problem exists If not return it to use in the field Monitor has a checkerboard style pattern 1 2 If you have a video card available try changing it out If that does not work verify that the monitor is connected properly and that the pins in the connector are not bent of broken Provided that the monitor is functioning properly change out the whole computer If you would like to retain the data from the old computer though it is not recommend you may be able to swap the hard drive between the two computers see the Floppy amp Hard Drives section The computer should be returned for service Computer not booting There are several error messages which will be displayed when you have this problem Look through the next few problems If none o
22. ence guide is only to be used for the Tomra Industrial PCs built by PC Complete Compaq DELL Gate way or any other manufacturer s computers are not covered by this reference guide and information in this reference guide will not work on those systems If you experience a problem on one of these machines which you can not solve it should be returned for service This reference guide will be updated as needed If you experience an unusual or different problem please let PCComplete know about the problem so that it can be added to the next release of the reference guide Contact Darryl Wattenberg at 248 545 4211 or by fax at 248 545 4284 ped O I RMN Troubleshooting This section will cover many of the common hardware problems which occur on a Tomra Industrial PC Follow the large bold type from here to find the best description of your problem The instructions will give you the basic information about repairing the problem and refer you to another section for the details If you still have problems check with your supervisor or PCComplete 248 545 4211 This troubleshooting guide assumes that you have taken all possible steps to ensure that the problem is not caused by software Check all settings before changing out components or opening the computer Remember that when you return a part for service to include a description of the problem Without a good de scription service personnel can not properly diagnose the prob
23. end gt Off Chassis Fan Speed Ignore Video Method V H SYNC Blank CPU Fan Speed G 3970RPM Power Fan Speed n Ignore PM Timers Thermal Monitor HDD Power Down Disable CPU Temperature 27 C 80 F Doze Mode Disable MB Temperature 27 C 80 F Standby Mode Disable Voltage Monitor Suspend Mode Disable VCORE Voltage 3 3V Voltage Power Up Control 5V Voltage PWR Button lt 4 secs Soft Off 12V Voltage PWR Up On Modem Act Disabled Voltage Wake On LAN Disabled Voltage Automatic Power Up Disabled Quit 4 Select Item Help PU PD Modify Old Values Shift F2 Color Load BIOS Defaults Load Setup Defaults ASUS P5A Power Management Setup 18 The ASUS P5A B varies only slightly from this screen After a monitor is enabled allow a few seconds for the value to be displayed The actual values for these monitors are dependant on the type of processor installed The main board knows the parameters for each processor and will only alert the user of a problem when conditions fall outside the parameters for the installed processor 19 Q z P z 20 Multi I O Card The Multi I O card was added to the Tomra Industrial PCs in mid 1997 to guard against the serial port failure on the main board Due to the extreme environmental conditions which the serial COM port is subjected to the main boards were frequently being damaged The Multi I O card acts as a surge prote
24. f these describe the problem call PCComplete 248 545 4211 for more options No lights on the computer 1 Make sure that the computer does not have the power indicator lit If not check the fan on the back near the power connections If that is not running it is likely a problem with either the power to the computer possibly the power cable or with the computer itself Try changing the power cable Should this not solve the problem plug the computer into a different outlet If there is still no indicator light on the computer and fan is not working return the computer for service 2 If the fan is running and the lights are not on try booting from a DOS floppy If the floppy drive is working and the machine appears to boot and you dont see anything on the monitor you may have a video problem If there is nothing displayed on the monitor read the information about no image on the monitor If everything appears to be functioning but there are still no lights they may have been disconnected from the main board This does not cause a functionality problem but if it is a concern return it for service Hard disk failure 1 Go to the Main Board section and check to make sure that the computer is set for the right type of hard drive 2 If the problem persists or if the drive is not recognized open the case and check the cables For more information see the Floppy amp Hard Drives section 3 With the case open disconnect
25. gh a telephone con nected through the modem will It is extremely important that the connection from the telephone company is con nected to the bottom port W here does it go in the computer The modem is an ISA card Looking into the computer with the back facing you the ISA slots are on the right side see the illustration Generally you will want to use the second ISA slot from right for the modem card The next best location would be the left most ISA slot Using either of these two slots will keep the modem card in roughly the same place on all Tomra Industrial PCs Back of Computer Inserting the modem card When you install the modem card in the computer make sure to handle it with extreme care Hold the card opposite the gold connections and avoid touching any of the compo nents on the surface of the card see illustration Guide the card into the slot and against the hole for the slot on the case j Watch that you do not touch any components while inserting the modem card 27 28 if there is not a hole for the card read the information about opening a slot cover Make sure that the bottom of the card is lined up to the groove in the slot then press firmly on the top of the card while still holding the card steady but do not force the card into place To verify that the card is in place correctly look at the base of the card If any of the gold pins are visible ab
26. he back of the case Opening a slot cover There are two different cases used for the Industrial PCs The original case has screw in slot covers which connected to the back of the computer much the same as the cards do If this is the type of case you are working on select the slot cover to open then remove the screw and slot cover If you are working on one of the newer PCs there may not bea removable slot cover The newer cases have punch out panels and snap in slot covers Before you knock out the panel though check to see if it is a slot cover hold it firmly be tween your fingers and slide it up The slot cover should snap out If you do not have a slot cover but the punch out is still in place use a Screwdriver or an awl and press at the top of the slot cover Gently hit the back of the screwdriver or awl till the punch out is freed from the top of the case Using your hand rock the panel toward and away from the back of the computer Make sure not to touch any of the components with the panel After a little work the panel should break free This panel can be discarded You should now have an open slot for your card W hat are the settings for the cards Remember that each type of card is different and has completely different jumper settings It is imperative that you correctly identify the card before checking or modifying any settings The illustrations on the next page show the correct jumper settings Also make sure that th
27. ld now be correct Press the right arrow key to select the hours Use the page up and page down keys till the current hour is displayed in 24 hour format i e 2 00pm will be 14 00 Press the right arrow key to select the minutes Use the page up and page down keys till the current minutes are displayed Press the right arrow key to select the seconds Use the page up and page down keys till the current seconds are displayed Press the right arrow key The time information should now be correct To exit press the Esc key to return to the Main Menu If you have made any changes press F10 to exit setup You will be prompted for verification Type Y and press return If you have not made changes press the Esc key again You will be prompted for verification Type Y and press return Power Management Setup on P5A amp P5A B The newer main boards P5A amp P5A B have option power and thermal monitors built in to the main board We highly suggest that these monitors be used as it can alert you toa pending hardware failure PC Complete sets these monitors whenever a PC is assembled or arrives for service so in most cases you will not need to change their setting However loading either BIOS or Setup Defaults will return these 17 monitors to predefined values and may not be compatible with the particular PC you are working on There is only one setting that will change depending on the configuration of the ma
28. lem and the part maybe returned with the same problem as it was sent out for No image on the monitor 1 Make sure that the monitors power indicator is lit If not there is likely a problem with either the power to the monitor possibly the power cable or with the monitor itself Try changing the power cable Should this not solve the problem plug the monitor into a different power outlet If there is still no indicator light on the monitor return the monitor for service 2 Check the color of the indicator light on the monitor If the light is amber some monitors may have a blinking light or a power save light instead of changing colors proceed to the next step Otherwise change the bright ness and contrast settings on the monitor If the screen remains black with no variation return the monitor for service If the monitor changes from a black screen to a gray screen continue to the next step 3 Check the lights on the front of the computer There should be at least one light on the computer If not go to the problem called No lights on the computer and work through that problem If that doesnt solve the problem return to this step Check the cable to make sure that it is securely fastened to the video port on the back of the computer If this doesnt fix the problem replace the cable if possible At this point we will assume that the video card is bad Proceed to the video card section Remember to ground yourself b
29. loppy 3 Mode Support Disabled Extended Memory Other Memory Video EGA VGA Halt On All Errors Total Memory Select Item PU PD Modify Shift F2 Color ASUS main boards Standard CMOS Setup The Biostar UUD varies only slightly from this screen Checking and setting drive information To check or set the drive information you will need to use the Standard CMOS Settings option from the main setup menu When the system is experiencing trouble with the hard drive or floppy drive or when adding a floppy drive you will need to use this menu option In most case you will not need to change the settings in this menu If you are adding or changing a hard drive see Auto detecting hard drives in this section Once you have entered the BIOS Setup select the Stan dard CMOS Setup Press return The two different boards will have almost identical menus for this option see the screen above While you re in this menu you might want to check the date and time see Setting the date and time Otherwise locate the information that you need The hard drive is listed as the Primary Master The size number is displayed in megabytes It should roughly match the type of drive in the computer 850 1280 or 2112 any hard drive larger than 2GB is locked to the 2GB DOS barrier This number will not be an exact match though As a general rule allow 30 megabytes in either direction If this 15 16 number is n
30. ot correct see the information about auto detect ing hard drives later in this section If any of the drive types read AUTO use the arrow keys to select each of them then use the page up or page down keys to change the type to NONE Remember that the primary master should still be set to USER with the sizes still set Only the primary slave secondary master and secondary slave should be NONE Most Tomra Industrial PCs should only have a 3 5 floppy drive Look at the setting for Drive A It should read 1 44M 3 5 in If not use the arrow keys to select it Once it is highlighted use the page up and page down keys till the correct value appears next to the Drive A option To exit press the Esc key to return to the Main Menu If you have made any changes press F10 to exit setup You will be prompted for verification Type Y and press return If you have not made changes press the Esc key again You will be prompted for verification Type Y and press return Auto detecting hard drives Rarely should you need to auto detect hard drives In the event that you have lost the drive settings or are changing the hard drive following the steps below Once you have entered the BIOS Setup select IDE HDD Auto Detection Press return After a moment the computer will display a list of options similar to the screen below If you do not see the options check the hard drive and
31. ove the slot connector try seating the board again Once the card is correctly seated use a case screw the short screws with a phillips and hex head to screw the top of the folded metal piece into the back of the case Opening a slot cover There are two different cases used for the Industrial PCs The original case has screw in slot covers which connected to the back of the computer much the same as the cards do If this is the type of case you are working on select the slot cover to open then remove the screw and slot cover If you are working on one of the newer PCs there may not bea removable slot cover The newer cases have punch out panels and snap in slot covers Before you knock out the panel though check to see if it is a slot cover If there is a slot cover hold it firmly between your fingers and slide it up The slot cover should snap out If you do not havea slot cover but the punch out is still in place use a screwdriver or an awl and press at the top of the slot cover Gently hit the back of the screwdriver or awl till the punch out is freed from the top of the case Using your hand rock the panel toward and away from the back of the computer Make sure not to touch any of the components with the panel After a little work the panel should break free This panel can be discarded You should now have an open slot for your card 30 Video Card Tomra Industrial PCs use two different video cards F ortu nately ther
32. rews d in the illustration below at the top left rear and front right side Remove these screws and the drive cage should free Hold the drive cage in your right hand thumb on top and fingers on the bottom and the case in your left Pull the cage to the back of the case then up and out R Small Screws v __ Rounded Screws o orC ase Screws Case Screw Case Screw Q Q Small Screws y Rounded Screws o orc ase Screws O Now that you have the drive cage free set it on a flat surface so that the screws are facing up Locate the two screws holding in the floppy drive Y and remove them Turn the drive cage over and remove the screws holding in the floppy drive there Remember the position of the front of the floppy drive you will need to replace the new one to meet that point Gently slide the old drive from the cage Slide the new drive into place If you encounter too much resistance loosen the screws for the hard drive IT till the drive slides in to position Line up the holes for the screws and screw in one side about halfway Turn the drive cage over line up the holes and screw in the screws all the way loosely tighten do not over tighten Turn the cage over and tighten those screws again do not over tighten If you loosened the hard drive screws to slide in the floppy drive tighten them again Pick up the cage and hold it as you did to removeit Line up the cage with the front
33. sed to close connect pins Generally used to hard configure devices Jumper Blocks a series of pins used to configure hardware with jumpers LPT term used to describe parallel ports under DOS and Windows The term comes from the term Line Printer Male connects to a female this is the opposite connector Generally the male has the pins for the female connectors holes Memory the place where the computer stores information Microsoft The largest software company publishes DOS Windows Word Excel and many other programs Modem stands for M odulator Demodulator This is a device that allows computers to communicate over standard telephone lines Monitor also Known as the display or CRT Parallel Port a type of interface that allows computers to talk to devices such as printers PCI stands for Peripheral Component Interface 32 bit card bus Pins small metal posts for making connections Power Supply the component in the case which provides power to each of the components Processor the main chip of the computer where most instructions are handled RAM stands for Random Access Memory See M emory ROM stands for Read Only Memory Serial Port a type of interface that allows computers to talk to devices such as modems or mice SIMM stands for Single Inline Memory Module These are used as the computers RAM S VGA an extension to the VGA standard Super VGA see S VGA Trident manufacturer of video cards
34. t four digits of the serial number greater than 0249 will use the ASUS main boards Machines not fitting that description maybe either Biostar UUD or ASUS main boards depending on when ROM PCI ISA BIOS XXXXXXXX CMOS SETUP UTILITY AWARD SOFTWARE INC STANDARD CMOS SETUP SUPERVISOR PASSWORD BIOS FEATURES SETUP USER PASSWORD CHIPSET FEATURES SETUP IDE HDD AUTO DECTECTION POWER MANAGEMENT SETUP SAVE amp EXIT SETUP PNP AND PCI SETUP EXIT WITHOUT SAVING LOAD BIOS DEFAULT LOAD SETUP DEFAULTS Esc Quit T L Select Item F10 Save amp Exit Setup Shift F2 Change Color Time Date Hard Disk Type 12 ASUS main boards Main Menu may vary depending on model amp revision they were last in for service All computers with UUD main boards are being upgraded as they arrive in for service to Pentium level processors and main boards All ASUS main boards are Pentium level or better Exiting Setup without saving If you happen to change something accidentally while in the BIOS Setup to cancel the changes press Esc from the Main Menu The computer will ask for verification Type Y and press return Resetting default settings Once you have entered the BIOS Setup determine which board you are working with On the ASUS main boards select the Load BIOS Defaults option On the Biostar UUD select the Load Setup Defaults Press return The computer will ask for verification Type Y and
35. tely 248 545 4211 Checking the floppy drive cables Once the case is open follow the floppy drive back from the front of the case It will be turned sideways but should look like the illustration below Identify the power connector Floppy drive viewed from the back The floppy connector is at the left and the power connector is at the right from the power supply and verify that it is connected to the floppy drives power connector securely and correctly Like wise check the connector from the floppy drive cable Make sure that it is on all pins securely and that the red stripe is facing the right direction If the floppy drive is manufactured Red Yellow The floppy drive cable has 2 sets of The power connector for the connectors Locate the end of the floppy drive comes from the power cable with these two connectors and supply use the one with the little holes bottom in this illustration by TEAC the stripe should be toward the power connector If the drive is manufactured by Panasonic the strip should be facing out from the drive Checking the hard drive cables Oncethe case is open locate the hard drive In most cases the hard drive is next to the floppy drive In some cases Hard drive viewed from the back The IDE connector is at the left and the power connector is at the right though the hard drive is located under the power supply In this instance the drive is extremely difficult to
36. the I O card and try again If this corrects the problem check the I O card settings If those settings are correct replace the I O card with a new one If none of these correct the problem either replace the floppy drive see the Floppy amp Hard Drives section or return the computer for service Non System Disk or Disk Error message 1 Make sure that you dont have a floppy disk in the drive If 2 so remove the disk and press enter If the computer still displays the message it should be returned for service Missing O perating System message The computers hard drive has most likely been corrupted The computer should be returned for service Problems reading floppies A problem has occurred on two computers where the first disk inserted into the floppy drive works but each disk inserted after that does not The only fix for this problem is to replace the floppy disk drive see the Floppy amp Hard Drives section Before replacing the floppy drive make sure that the floppy drive is reading the first disk If not you have another problem see floppy drive failures Downloads are not working l Facing the back of the computer is there an orange sticker over two ports to the right side in one of the slots Warning the sticker may have fallen off Check for two ports a DB9 and a DB25 to the right side of the computer in one of the slots If so is the serial cable attached to that
37. the IDE cable from the hard drive and turn on the computer s power Warning If you are not comfortable with working on the computer while in the field do not continue with this step If you hear noise from the hard drive power the computer down trace the IDE cable back to the main board and replace the IDE cable Make sure to attach it securely to both the main board and the hard drive itself see the Floppy amp Hard Drives section 4 Remove the I O card and try again If this corrects the problem check the 1 O card settings If those settings are correct replace the I O card with a new one 5 If none of these correct the problem return the computer for service Floppy drive failure 1 Go to the Main Board section of the Reference Guide and check to make sure that the computer is set for the right type of floppy drive If the problem persists open the case and check the The next course of action is to replace the cable between cables For more information see the Floppy amp Hard Drives section the main board and the floppy drive Warning If you have any doubt about performing this type of service in the field skip this step Follow the cable back from the floppy drive to the main board Remove the cable from the main board and replace it with the new cable Now remove the old floppy cable from the floppy drive itself and replace it with the new one see the Floppy amp Hard Drives section Remove
38. to follow the steps in the Modem Card section System is losing a day This is a simple problem with a simple solution Due to a software and hardware conflict on some of the Tomra PCs the reboot software must be added If you do not have the reboot installer disk contact your supervisor 10 The Main Board The main board is the main intelligence of the Tomra Industrial PC Itis the part which has all the slots controls the use of drives controls the COM LPT and modem accesses the RAM and communicates with the processor The main board is also called the logic board or the motherboard Do not touch this board or its connections whenever possible As of July 1999 the Tomra Industrial PCs use five different main boards and six processors Make sure to identify which one you have before performing any work in this section Identifying the board When you first enter BIOS setup hold down the delete key during start up the boards can be identified by looking at the top line of the BIOS Main Menu The ASUS main boards VX97 TXP4 TXP4 X P5A and P5A B will have their name in the parens ie lt lt P5A gt gt The Biostar UUD will have a code ie 2A4X5B08 instead of the name but should have only 6 options on the left side of the screen including only one default setting The screens at the bottom of these pages show the Setup M ain Menu for each of these main boards Asa general rule any Tomra PC with the las
39. work with and should not be attempted in the field Identify the power connector from the power supply and verify that it is con nected to the hard drives power connector securely and Red Yellow The IDE cable has three The power connector for connectors U se the connector the hard drive comes from to the far end of the cable the power supply correctly Likewise check the connector from the IDE cable Make sure that it is on all pins securely and that the red stripe is facing toward the power connector Do not touch any of the jumpers on the drive Doing so will cause prob lems with the hard drives operation 34 Changing the floppy drive The floppy drive is the easiest of the drives to change and the only one which should be considers for changing out in the field This is also the only component in the Tomra PC that you will be changing which can not use the case screws Be careful when performing this procedure not to lose any of the screws Start the process by removing any of the cables to the floppy drive If the hard drive is next to the floppy drive remove the cables from the hard drive also If the hard drive is not next to the floppy drive you will not be able to follow these directions exactly as they are written for the newer style case very few of the Tomra Industrial PCs fall into this category Keep the cables close by and neat Now that all cables are clear remove the drive cage There should be two case sc
40. you still have problems consult someone else who works with these computers M ost importantly do not force anything Grounding information It is import that you do not have any static electricity built up when you are working on any electronic equipment A static discharge can occur without you being aware of it and that slight a shock could destroy components used in elec tronic equipment Though the computer is protected from the outside the inside is still vulnerable While working on the computer you can reduce the risk through a few easy steps 1 Once the case is open make sure the power cable is plugged into the power supply Touch the metal on the power supply to discharge any build up 2 Avoid moving your body Static will build up from the friction of the clothes against your body It s impossible to stand perfectly still but attempt to move as little as necessary 3 Avoid wearing jewelry Metal is a good conductor of electricity and can increase your chance of both creating and discharging static electricity Common tools Working on the Tomra Industrial PC there s really only one tool you will need a phillips screwdriver All of the screws you will need to use are phillips Many computer technicians also like to have a flat head screwdriver a needle nose pliers and screw grabber Though these are all good tools to have they are not needed for the work you will be performing in the field The case screws
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