3Com OfficeConnect Remote 612 ADSL Router
Contents
1. a password twice and click Modify Settings IK om Figure 10a Configure the Router 3Com OfficeConnect Remote 612 ADSL Router Netscape 2 M T Ronvera Kin Stop http 192 168 200 254 index El Internet Connection Enter the required information from your Internet Service Provider ISP Note that some selections will cause the page to redisplay wit additional fields Click the Next button when finished Internet Service Service Type PPP over ATM PPPoA LLC RFC 1483 PPP over ATM PPPoA VCMus RFC 1483 MAC Encapsulated Routing VPI ji vc J ji Internet Login User Name Password enter twice 3Com OfficeConnect Remote 612 ADSL Router Netscape a MU Q kanmarad Stop http 192 168 200 254 index E Installation Complete You have completed the installation and configuration of your 3Com OfficeConnect Remote 612 ADSL Router When the ADSL Line and Internet Connection are both up you can start using the Internet Line and Connection Status ADSL Line Up Internet Connection Up Your DSL connection to the Internet is up Confirm that you can browse the web then read the OfficeConnect Remote 612 ADSL Router Install Guide to learn how to connect multiple computers to the Internet using your ADSL Router REMEMBER if you were given an Internet username and password and you change it with your ISP you ll need to change it2. Connect the cable from the power adapter to the Power inlet on the rear panel of the unit Connect the other end of the power cord into a surge protected electrical outlet Wait for the Alert light on the front of the Router to stop flashing then click Next 6 Connect the Ethernet cable Connect one end of the Ethernet cable to the Ethernet port of your computer and the other end to the Ethernet port on the rear panel of the OfficeConnect Remote 612 ADSL Router As you are connecting the Ethernet port to a PC the PC HUB switch should be in Click Next Installation Procedure Cont d 3Com TT RENE TERE Remote 61 2 ADSL Router 9 Resta rt your computer Remove all CDs and disks from their 3Com OfficeConnect Remote 612 ADSL Router Satin Cusenlote drives and click Finish When the sys You have finished connecting your 3Com OfficeConnect Remote 612 ADSL Router to your PC Please restart your tem has restarted the installation will computer to continue the installation continue C No will restart my computer later Remove any disks from their drives and then click Finish to complete setup BEZE Figure 8 10 Verifying the Connection After the computer has rebooted you will be presented with the screen shown in Figure 9 Click Next to start the verification process for your Router This ensures that your PC can communicate properly with your EEE eo N ET Router If there is an error follow th
3. on the ADSL Internet Router too To do this run the OfficeConnect Remote 612 ADSL Router Manager program see Install Guide or Users Guide for Figure 11b mm in ln te fey lm te te 1 3Com OfficeConnect Remote 612 ADSL Router gt Figure 12 The system will launch your browser and take you through a couple of con figuration screens shown in Figure lla and 11b to set up your Internet connection information Your ISP will provide you with the information necessary to complete the Internet Connection screen When you see the screen shown in Figure 11b showing that both the ADSL Line and the Internet Connection are Up you are ready to use the Router for Internet Access If you need to connect additional users proceed to the next section Connecting multiple Users After the initial setup of the unit you can access Router Diagnostics Uninstall the User s Guide and the User Manager from the Program Menu as shown in Figure 12 your system may look slightly different The Uninstall option lets you remove all files from your computer Connecting multiple users Ethernet cable Figure 13 Restart and Restore Connecting an additional hub After you have finished the configuration of your OfficeConnect Remote 612 you can connect an Ethernet hub to add up to 40 users which is the maximum supported by the OfficeConnect Remote 612 An example of an eight user connection i
4. Colombia Mexico City Other Latin America http www 3com com europe 07110 900116 32 0 70 233 545 Flemish 32 0 70 233 546 French 3 2 0 2 0 45 0 35 44 5531 358 0 98170015 3 0 803 070693 49 0 180 567 1548 49 0 180 567 1548 971 4 807 4555 147 809 903 352 342 080 8318 0900 20 25 857 47 0 23 50 0097 49 0 180 567 1548 351 21 4154034 902 117 964 46 0 851 992 0305 0 848 840200 0 870 8444546 http www 3com com ami 0 810 444 3266 0 900 133 266 9 800 11 3266 0 1 800 849 2273 AT amp T Direct 800 998 2112 CAN SLCOUfT 3Com Corporation Corporate Headquarters 5400 Bayfront Plaza Santa Clara CA 95052 8145 USA To learn more about 3Com solutions visit www 3com com 3Com Corporation is publicly traded on Nasdaq under the symbol COMS All specifications are subject to change without notice Printed in Ireland Part No 10046406 Rev AB 9 01
5. English OfficeConnect Remote 612 ADSL Router 3C612 Quick Start Guide 3Com Corporation 5400 Bayfront Plaza Santa Clara California 95052 8145 Copyright 2001 3Com Corporation All rights reserved No part of this documentation may be reproduced in any form or by any means or used to make any derivative work such as translation transformation or adaptation without written permission from 3Com Corporation 3Com Corporation reserves the right to revise this documentation and to make changes in content from time to time without obligation on the part of 3Com Corporation to provide notification of such revision or change 3Com Corporation provides this documentation without warranty of any kind either implied or expressed including but not limited to the implied warranties of merchantability and fitness for a particular purpose 3Com may make improvements or changes in the product s and or the program s described in this documentation at any time UNITED STATES GOVERNMENT LEGENDS If you are a United States government agency then this documentation and the software described herein are provided to you subject to the following United States Government Legend All technical data and computer software is commercial in nature and developed solely at private expense Software is delivered as Commercial Computer Software as defined in DFARS 252 227 7014 June 1995 or as a commercial item as defined in FAR 2 101 a and as such
6. Using the User Manager make sure you have entered the proper VCI VPI values from your ISP Otherwise contact your ISP Authentication Failed The Internet Connection username and password are incorrect Use the User Manager to check and correct these settings Signal loss due to long line length or errors such as Network Layer Failure Local Side Terminated Remote Side Terminated or PPPoE Terminated For any of these error conditions contact your ISP Frequently Asked Questions Why can t I browse the Internet from my computer There are many possible reasons why this could happen Follow the steps below to try and identify what may be causing the problem 1 Check the LEDs on the front of the Router The Power LAN and ADSL LEDs should be green and may be flashing When all the LEDs indicate a good connection try to browse the Internet again If you still cannot connect to the Internet go to 2 below 2 Make sure the PC is communicating with the Router Go to your Start menu see Fig 12 on page 7 and select the Diagnostics option The Diagnostics program will give you information that shows the status of your connection s When the Diagnostics program brings up a browser window go to 3 below If you did not run the Installation CD on this PC you can run the Diagnostics program directly from the Installation CD simply click on Diagnostics on the first screen 3 Make sure the Internet Connection is up On the D
7. e Remote 612 ADSL Router will now be tested to make sure it is on screen prompts to fix the problem properly connected 3Com OfficeConnect Remote 612 ADSL Router Click Next to continue You may Exit at any time When the PC has successfully commu nicated with your Router click on Next to proceed Version 2 0 Figure 9 11 Initial Logon On your first connection with the Router you will be prompted to enter a User Name At the screen shown in Figure 10a enter admin as the User Name and leave the Password box blank Click OK Fa 3Com OfficeConnect Remate 612 ADSL Router Netscape File Edit View Go Communicator Help ja Back Forward Reload Home Search Netscape Print Security Sho A Location http 132 158 200 254 3Com OfficeConnect Remote 612 ADSL Router You have accessed the Web Configurator using the default Username Password No password was detected To access the Web Configuration pages you must set a password Use password protection security to allow only authorized people to change the gateway settings Username jJadmin Password enter twice Pr ___Modify Settings Your Router is now password Enter username for 3Com OCR 612 ADSL Router at 1 Fee eer protected You will need this gure 10b Ne login information to make any UserName admiri configuration changes to the Password Router At the next screen shown in Figure 10b enter
8. e OfficeConnect Remote 612 ADSL Router This guide describes how to install and configure the OfficeConnect Remote 612 ADSL Router for shared Internet access To set up your OfficeConnect Remote 612 ADSL Router you must have the following e An Internet Service Provider ISP account e ADSL Service already installed at your location with an available ADSL wall jack e A computer PC with a CD ROM drive Ethernet connectivity and TCP IP software Note TCP IP is automatically included with Windows 2000 ME 98 95 and NT e A Web Browser such as Microsoft Internet Explorer 4 0 or later or Netscape Navigator 4 0 or later installed on your computer Unpack the contents of your package and ensure that it includes the following items e AC DC Power Adapter e LAN Ethernet cable RJ 45 RJ 45 CAT 5 e ADSL cable RJ 11 RJ 11 e Rubber feet 4 Positioning the Router Optimizing Your Computer DHCP Dynamic Host Configuration Protocol Dynamic IP addressing is the type of addressing scheme most often used by Internet Service Providers ISPs and is also the type that is preva lent in many existing corporate networks The OfficeConnect Remote 612 ADSL Router which can act as a DHCP server is opti mized for use with dynamic rather than static IP address ing For most users it is most likely that your computer or computers are already set up for dynamic IP addressing By default the router assig
9. e Router is checking for the download of new software This lasts for about 4 seconds Green blinking slowly While the Router is initializing This lasts for 30 to 40 seconds after booting Green blinking rapidly The reset button is being held in and the Router has just been powered on This lets you know that the Router has recognized the Reset request It lasts for about 4 seconds Orange An unexpected error has occurred but it does not affect the operation of the Router Red A non recoverable error has occurred If this happens the Router will automatically reboot If the error persists contact your Internet Service Provider Off No Ethernet signal has been detected Green A PC or Hub is properly connected to the Ethernet port Green blinking A proper connection exists and data is being transmitted Off DSL connection not established Orange blinking A connection is being established The Router is attempting to synchronize with the DSL service provider s equipment Green DSL connection established Green blinking A proper connection exists and data is being transmitted L Q L_ o Power Alert LAN ADSL 3com OfficeConnect Remote 612 ADSL Router Figure 14 Technical Support Information contained in this document is correct at time of publication The following services are available 24 hours a day 7 days a week For the most up to date information 3Com recom mends that yo
10. eed click Next Click Next again in the screen setting up Program folder entries 3 Setup Summary This screen relates a summary of the installation settings you selected If you need to make changes click Back to step back through the previous screens Otherwise click Next The necessary files are now being copied to your PC Installation Procedure Cont d ICEN Diicelonnect Remote 61 2 ADSL Router Connect one end of the provided telephone cable to your wall telephone jack Plug i the other end into the port labeled ADSL on the back of the Router Click Next to Continue listallohreld Figure 5 SEER Deel onnect TERR 2 ADSL Router Connect the power cable to the back of your 3Com OfficeConnect Remote 612 ADSL Router and to your wall power outlet Wait for the Alert light on the front of the 3Com OfficeConnect Remote 612 ADSL Router to stop flashing and then click Next to continue istallShreld Figure 6 DFIEECIRREEE Remote 61 2 ADSL nites Connect one end of the Ethemet cable to your PC and the other end to the Routers Ethernet Port Set the PC HUB button to in If you are connected to a HUB click Help for further instructions Click Next to continue Help listallohield Figure 7 4 Connect the DSL Cable Connect the DSL cable to the ADSL wall jack and the other end to the DSL port of your OfficeConnect Remote 612 ADSL Router Click Next 5 Connect the Power Adapter
11. iagnostics screen you will see an entry for Internet Connection If the Diagnostics screen shows that the Internet Connection is down refer to the Troubleshooting section on page 9 to determine your next course of action If the Diagnostics screen shows that the Internet Connection is up try to browse the Internet again If it still fails contact your ISP Which cable is which The cable that looks like a normal telephone line is your ADSL cable The slightly thicker cable with larger connectors is your LAN Ethernet cable How do I uninstall Go to your Start menu see Fig 12 and select the Uninstall option The program will remove all programs and software installed when you ran the Install CD Where is the User s Guide If you have run the Installation CD the User s Guide has been installed on your PC and can be viewed by accessing your Start Menu see Fig 12 If you haven t yet run the Installation program you can review the User s Guide directly from the CD Simply insert the Install CD into the PC and select the User Guide option from the launcher screen Front D an el The LED Indicators on the front panel of the OfficeConnect Remote 612 ADSL Router Fig 14 provide the following n d ICa tO rS information Off Power not being supplied to the unit Green Remains lit as long as power is supplied to the unit Off The Router is operating properly Orange blinking During the booting up process th
12. is provided with only such rights as are provided in 3Com s standard commercial license for the Software Technical data is provided with limited rights only as provided in DFAR 252 227 7015 Nov 1995 or FAR 52 227 14 June 1987 whichever is applicable You agree not to remove or deface any portion of any legend provided on any licensed program or documentation contained in or delivered to you in conjunction with this Quick Start Guide Unless otherwise indicated 3Com registered trademarks are registered in the United States and may or may not be registered in other countries 3Com and OfficeConnect are registered trademarks of 3Com Corporation The 3Com logo is a trademark of 3Com Corporation All other company and product names may be trademarks of their respective companies Introd uction Congratulations on choosing the 3Com OfficeConnect Remote Before You Begin Package Contents 612 ADSL Router your ADSL Asymmetric Digital Subscriber Line broadband access solution The OfficeConnect Remote 612 ADSL Router allows one or more networked computers to connect to the Internet or a remote LAN Local Area Network Once connected local users can access the Internet over 100 times faster than using a dial up connection Setting up the OfficeConnect Remote 612 ADSL Router is a three step process 1 Unpacking and positioning the OfficeConnect Remote 612 ADSL Router 2 Running the Installation Procedure 3 Configuring th
13. ly plugged in or replace it with another Ethernet cable PC HUB switch is not set correctly The switch should be in if the Router is connected to a PC and it should be out if the Router is connected to a hub Verification and IP Address Problems Getting a bad subnet address error The Router normally attempts to dynamically assign IP address es Turn your static IP address off on your PC then use the User Manager to tell the Router that you will be using static IP addresses Then turn static IP addressing back on Getting a Verification Error Click Next on the error screen You will be prompted to check the most likely causes for the error At any point in this process you can click on Retry to attempt to verify the Router again If you click on Done you will exit the Install program ADSL LED is Blinking Orange The ADSL cable is not connected or has been damaged Ensure that the ADSL cable is fully plugged in or replace it with another telephone cable Otherwise contact your ISP The ADSL Link is Not Stable Wiring inside the house may be causing interference Make sure that any filter or splitter that you received from your ISP is installed properly There is another DSL device plugged into the same phone line Only one DSL device can establish a DSL link at a time Even if the other device is powered off it may cause interference Disconnect all other DSL devices LCP Retransmission or PPPoE Timeout
14. n ready Product model name part number and serial number A list of system hardware and software including revision levels Diagnostic error messages Details about recent configuration changes if applicable Asia Pacific Rim Australia Hong Kong India Indonesia Japan Malaysia New Zealand Pakistan Philippines P R of China Singapore South Korea Taiwan R O C Thailand Middle East Africa All locations North America North America Returning Products for Repair Before you send a product directly to 3Com for repair you must first obtain a Return Materials Authorization RMA number Products sent to 3Com without RMA numbers will be returned to the sender unopened at the sender s expense To obtain an RMA number please call the local number for your region listed below http www 3com com apr 1 800 678 515 800 933 486 000 800 650 1111 61 2 9937 5085 001 800 61 009 03 5783 1270 1 800 801 777 0 800 446 398 61 2 9937 5085 1 235 61 266 2602 00 800 0638 3266 10 800 61 00137 021 6350 1590 800 6161 463 00798 611 2230 02 3455 6455 0080 611 261 001 800 611 2000 http www 3com com meaf 971 4 807 4555 http www 3com com 1 800 net 3Com 1 800 638 3266 Europe Austria Belgium Denmark Finland France Germany Hungary Israel Italy Luxembourg Netherlands Norway Poland Portugal Spain Sweden Switzerland United Kingdom Latin America Argentina Brazil
15. ns IP addresses dynamically to each attached computer When positioning your OfficeConnect Remote 612 ADSL Router make sure of the following Unit is out of direct sunlight and away from sources of heat Cabling is away from power lines fluorescent lighting fixtures and sources of electrical noise such as radios transmitters and amplifiers Water or moisture cannot enter the case of the unit Air flow around the unit and through the vents in the side and back of the case is not restricted A minimum of 1 in 2 54 cm clearance is recommended Before you run the installation procedure each computer must be properly set up with TCP IP and optimized for use with dynamic IP addressing Checking for Dynamic or Static IP Addressing From the Start Menu select Settings and then Control Panel Windows 95 98 or NT Double click the Network icon From the Configuration tab of the Network window select TCP IP for the Ethernet Network Interface Card NIC that will be associated with your router For Windows NT Click the Protocols tab on the Network win dow and then select TCP IP Click Properties Click the IP Address tab on the TCP IP Properties window Windows 2000 Double click the Network and Dial up Connections icon then double click the Local Area Connection icon Click Properties on the Local Area Connection Status window and then select Internet Protocol TCP IP from the list of components shown on the Gene
16. ou are connecting the Ethernet port to a PC the PC HUB switch should be in when you connect to a hub it should be out 3Com OfficeConnect Remote 612 ADSL Router Welcome to the 3Com OfficeConnect Remote 612 ADSL Router Setup Select one of the following options below and click Next ES Choose Destination Location Select folder where Setup will install files Figure 3 E _ SS E zz 3Com OfficeConnect Remote 612 ADSL Router Start Copying Files Review settings before copying files Figure 4 Insert the Installation CD into the CD ROM drive of your com puter The CD should display the screen shown below Fig 2 If the CD does not autoplay select Start gt Run and type d setup exe where d is the letter of your CD ROM drive 1 Select Activity The first screen Fig 2 lets you select the Installation procedure run the Diagnostics or view the online User s Guide The Installation procedure is selected by default Click Next and click Next again at the Welcome screen 3Com OfficeConnect Remote 612 ADSL Router fal 2 Choose installation location The Setup Wizard prompts you to select the folder location for the installation In most cases the prede fined default location will work just fine Use the Browse button if you want to change the default path for the files that will be copied onto your PC When you are ready to proc
17. ral tab of the Local Area Connection Properties win dow Click the General tab on the Internet Protocol TCP IP Properties window If Obtain an IP address automatically Windows 95 98 2000 or Obtain an IP address from a DHCP server Windows NT is selected your computer has a dynamic IP address If Specify an IP address is selected your computer has a static IP address Click Cancel to exit the window and then click Cancel again on the remaining windows until you get back to the Control Panel Connect Cables Reset Button Ly Power Connection Figure 1 The following illustration Fig 1 shows the connector cabling and the locations of the Reset button and the PC Hub Switch for the OfficeConnect Remote 612 ADSL Router PC Hub Switch 1 DSL Connection As part of the installation procedure on the following pages you will perform the following steps 1 Connect the DSL cable Connect the DSL cable to the ADSL wall jack and the other end to the ADSL port of your OfficeConnect Remote 612 ADSL Router 2 Connect the power adapter Connect the cable from the power adapter to the Power inlet on the rear panel of the unit Connect the other end of the power cord into a surge protected electrical outlet 3 Connect the LAN cable Connect one end of the LAN cable to the Ethernet port of your computer and the other end to the Ethernet port on the rear panel of the OfficeConnect Remote 612 ADSL Router If y
18. s shown below Fig 13 using a 3Com OfficeConnect Ethernet Hub 8 1 Verify network configuration Check with your network administrator that the built in DHCP server will not cause conflicts on the network 2 Connect the LAN cable Connect one end of the LAN cable to a port of the ethernet hub and the OfficeConnect other end to the Ethernet port on the Ethernet Hub 8 rear panel of the Router w 2 BOM ad Uplink port configuration Set the PC HUB switch to Out when you are connecting a hub Check the documentation of the hub you are using for the configuration of the uplink port on the hub if the hub has one Restarting the OfficeConnect Remote 612 ADSL Router To restart the OfficeConnect Remote 612 use the Restart Restore Section in the Advanced Menu in the User Manager Restoring Factory Default Settings To reset the Router to the factory default settings disconnect the Ethernet cable and then press and hold the Reset button shown in Figure 1 While holding in the Reset button unplug the power from the back of the Router and then plug it back in Hold the Reset button in for approximately 15 seconds the Alert light on the front of the Router should be green Alternately you can use the Restart Restore Section in the Advanced Menu in the User Manager Trouble shooting Common Problems LAN LED is Off The Ethernet cable may not be connected or be damaged Make sure that the Ethernet cable is proper
19. u access the 3Com Corporation World Wide Web site World Wide Web Site http www 3com com This service provides access to online support information such as technical documentation and software library as well as sup port options ranging from technical education to maintenance and professional services Support from Your Network Supplier If additional assistance is required contact your network sup plier Many suppliers are authorized 3Com service partners who are qualified to provide a variety of services including network planning installation hardware maintenance application train ing and support services When you contact your network supplier for assistance have the following information ready Product model name part number and serial number A list of system hardware and software including revision levels Diagnostic error messages Details about recent configuration changes if applicable If you are unable to contact your network supplier see the following section on how to contact 3Com Support from 3Com If you are unable to obtain assistance from the 3Com online technical resources or from your network supplier 3Com offers technical telephone support services To find out more about your support options please call the 3Com technical telephone support phone number at the location nearest you Please refer to the table on page 13 When you contact 3Com for assistance have the following infor matio
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