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Dell Dimension 4600C PC Desktop

1. 4 Click the Start button and click Help and Support Type hardware troubleshooter in the Search field and click the arrow to start the search Click Hardware Troubleshooter in the Search Results list In the Hardware Troubleshooter list click I need to resolve a hardware conflict on my computer and click Next Advanced Troubleshooting Adding Parts Front and Back View of the Computer Front View F NOTE The front panel door does not close when you are using certain PC Cards or IEEE 1394 USB or headphone connectors Adding Parts 53 breakaway hinges 2 To prevent damage to your computer the front door is designed to break away if it is opened too far To reattach the front door see page 57 2 IEEE 1394 connector Attach high speed serial multimedia devices such as digital video cameras This feature is only available on computers with an optional IEEE 1394 connector support dell com 3 CDorDVD The drive activity light is on when the computer reads data from the CD or DVD drive drive activity light 4 PC Card connectors 2 Connect a PC Card into any of the PC Card connectors available on computers with a PC Card option Use the PC Card connectors for 16 bit PCMCIA cards only Do not use a 32 bit CardBus www dell com 5 USB2 0 connectors 2 Use the front USB connectors for devices that you connect occasionally such as joysticks or cameras It is recommended that you use the back USB co
2. 49 diagnostics Dell 46 display See monitor documentation 9 finding 9 help file 9 online 10 setup diagram 9 drivers definition 48 reinstalling 49 troubleshooting 48 drives problems 26 DVD drive light 54 problems 27 DVDs copying 19 E e mail problems 27 error messages 29 Express Service Code 9 F fixing problems Dell Diagnostics 46 front door reattaching 57 H hard drive light 54 problems 27 Index 101 hardware drivers 48 problems 32 Hardware Troubleshooter 52 Help and Support Center 10 help files accessing 9 10 25 Hyper Threading 20 IEEE 1394 16 problems 33 Internet problems 27 Internet connection about 18 options 18 setting up 18 IRQ conflicts 52 K keyboard problems 33 L lights CD DVD drive 54 hard drive 54 102 Index memory connectors 61 messages error 29 Microsoft License Label 9 modem problems 27 monitor blank 40 hard to read 41 problems 40 motherboard See svstem board network problems 35 network adapter connector 56 NIC See network adapter 0 operating system reinstalling Windows XP 50 P password clearing system setup 78 PC Cards installing 63 problems 35 removing 64 types 62 power problems 36 turning off your computer 21 power light conditions 36 printer cable 14 connecting 13 parallel 14 problems 37 setting up 13
3. the original keyboard is faulty CHECK FOR INTERRUPT REQUEST CONFLICTS See page Da Solving Problems 33 www dell com support dell com Mouse Problems RESTART THE COMPUTER 1 Simultaneously press lt Ctrl gt lt Esc gt to display the Start menu 2 Type u press the keyboard arrow keys to highlight Shut down or Turn Off and then press lt Enter gt 3 After the computer turns off press the power button to restart the computer IF YOU CONNECTED THE MOUSE BEFORE TURNING ON THE COMPUTER RECONNECT THE MOUSE CABLE 1 Simultaneously press lt Ctrl gt lt Esc gt to display the Start menu 2 Type u press the keyboard arrow keys to highlight Shut down or Turn Off and then press lt Enter gt 3 After the computer turns off reconnect the mouse cable as shown on the setup diagram for your computer 4 Start the computer IF YOU CONNECTED THE MOUSE AFTER TURNING ON THE COMPUTER REMOVE THE POWER CABLE AND THEN RECONNECT THE MOUSE CABLE If the mouse is connected after the power is turned on the mouse appears to be nonfunctional To make the mouse function properly 1 While your computer is on remove the power cable from the back of the computer 2 Connect the mouse to the computer 3 Reconnect the power cable 4 Turn on your computer Pressing the power button does not clear the computer s settings and does not restore mouse functionality CHECK THE MOUSE CABLE e Check the cable connector for b
4. toll free toll free 1 800 247 9362 1 800 847 4096 1 800 326 9463 1 800 847 4096 1 800 387 5757 1 800 387 5752 1 800 387 5755 1 866 440 3355 Cayman Islands General Support 1 800 805 7541 Appendix 85 www dell com support dell com Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Chile Santiago Country Code 56 City Code 2 Sales Customer Support and Technical Support toll free 1230 020 4823 China Xiamen Country Code 86 City Code 592 Technical Support website support dell com cn Technical Support E mail cn_support dell com Technical Support Fax Technical Support Dimension and Inspiron Technical Support OptiPlex Latitude and Dell Precision Technical Support servers and storage Technical Support projectors PDAs printers switches routers and so on Customer Advocacy Customer Advocacy Fax Home and Small Business Preferred Accounts Division Large Corporate Accounts GCP Large Corporate Accounts Key Accounts Large Corporate Accounts North Large Corporate Accounts North Government and Education Large Corporate Accounts East Large Corporate Accounts East Government and Education Large Corporate Accounts Queue Team Large Corporate Accounts South Large Corporate Accounts West Large Corporate
5. AC power cable to the outlet Setting Up and Using Your Computer 11 www dell com support dell com Attaching and Removing the Computer Stand fy CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide NOTE Place your computer on a soft surface to prevent scratching the top cover To attach the stand 1 Rotate the computer to an upside down position 2 Insert the screw into the bottom of the stand 3 Align the two tabs and the screw on the stand with the tab holes and screw hole in the bottom of the computer screw screw hole A tabs 2 XZ KI w tab holes 2 amp 12 Setting Up and Using Your Computer 4 Tighten the screw 5 Place the computer in the upright position To remove the stand 1 Turn the computer over so that the stand is at the top 2 Loosen the screw and lift the stand away 3 Place the computer in a horizontal position until you reattach the stand Setting Up a Printer NOTICE Complete the operating system setup before you connect a printer to the computer See the documentation that came with the printer for setup information including how to e Obtain and install updated drivers Connect the printer to the computer Load paper and install the toner or ink cartridge e Contact the printer manufacturer for technical assistance Setting Up and Using YourComputer 13
6. Address Area Codes Local Numbers and Toll Free Numbers Norway Lysaker International Access Code 00 Country Code 47 Website support euro dell com E mail Support portable computers nor_nbk_support dell com E mail Support desktop computers nor_support dell com E mail Support servers nordic_server_support dell com Technical Support 671 16882 Relational Customer Care 671 17514 Home Small Business Customer Care 23162298 Switchboard 671 16800 Fax Switchboard 671 16865 Panama General Support 001 800 507 0962 Peru General Support 0800 50 669 Poland Warsaw Website support euro dell com International Access Code 011 E mail pl_support_tech dell com Country Code 48 Customer Service Phone 57 95 700 City Code 22 Customer Care 5795 999 Sales 57 95 999 Customer Service Fax 57 95 806 Reception Desk Fax 57 95 998 Switchboard 57 95 999 Portugal Website support euro dell com International Access Code 00 E mail support euro dell com pt en emaildell Country Code 351 Technical Support 707200149 Customer Care 800 300 413 Sales Fax 800 300 410 or 800 300 411 or 800 300 412 or 21 422 07 10 21 424 01 12 Puerto Rico General Support 1 800 805 7545 St Kitts and Nevis General Support toll free 1 877 441 4731 Appendix 95 www dell com support dell com Country City Department Name or Service Area Area Codes International Access Code Website and E Mail A
7. Click Display and click the Settings tab 4 Try different settings for Screen resolution and Color quality RESTORE THE RECOMMENDED SETTINGS Restore the original resolution and refresh rate settings See the Tell Me How help file for instructions To access help files see page 25 Solving Problems 41 Wos jjop dsoddns WO9 jjapP MMM Solving Problems 42 Advanced Troubleshooting Diagnostic Lights To help you troubleshoot a problem your computer is equipped with four lights on the back panel labeled A B C and D see page 57 These lights can be yellow or green When the computer starts normally the lights flash After the computer starts the lights remain green If the computer malfunctions the color and sequence of the lights identify the problem fy CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide Light Pattern Problem Description Suggested Resolution The computer is in a normal off Verify that the computer is plugged O O O O condition or a possible pre BIOS failure into a working electrical outlet and has occurred that you have pressed the ABCD power button Q yellow green O off Advanced Troubleshooting 43 www dell com support dell com Light Pattern Problem Description Suggested Resolution Memory modules are detected but a memory failure has occurred ABCD A possible expansion
8. Home and Small Business Fax 0870 908 0500 0870 908 0800 01344 373 186 0870 906 0010 0134 4 373 185 0870 906 0010 01344 373 193 01344 373 199 0134 4373 194 0870 907 4000 0134 H4 860 456 0870 907 4006 Uruguay General Support toll free 000 413 598 2521 98 Appendix Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers U S A Austin Texas International Access Code 011 Country Code 1 Automated Order Status Service AutoTech portable and desktop computers Consumer Home and Home Office Technical Support Customer Service DellNet Service and Support Employee Purchase Program EPP Customers Financial Services website www dellfinancialservices com Financial Services lease loans Financial Services Dell Preferred Accounts DPA Business Customer Service and Technical Support Employee Purchase Program EPP Customers Printers and Projectors Technical Support Public government education and healthcare Customer Service and Technical Support Employee Purchase Program EPP Customers Dell Sales Dell Outlet Store Dell refurbished computers Software and Peripherals Sales Spare Parts Sales Extended Service and Warranty Sales Fax Dell Services for the Deaf Hard of Hearing or Speech Impaired toll free 1 800 433 9
9. Peripherals Dell installed software includes the operating system and some of the software program that is installed on the computer during the manufacturing process Microsoft Office Norton Antivirus and so on Dell installed peripherals include any internal expansion cards or Dell branded module bay or PC Card accessories In addition any Dell branded monitors keyboards mice speakers microphones for telephonic modems docking stations port replicators networking products and all associated cabling are included Definition of Third Party Software and Peripherals Third party software and peripherals include any peripheral accessory or software program sold by Dell not under the Dell brand printers scanners cameras games and so on Support for all third party software and peripherals is provided by the original manufacturer of the product Appendix 81 www dell com support dell com 82 FCC Notices U S Only Most Dell computer systems are classified by the Federal Communications Commission FCC as Class B digital devices To determine which classification applies to your computer system examine all FCC registration labels located on the bottom side or back panel of your computer on card mounting brackets and on the cards themselves If any one of the labels carries a Class A rating your entire system is considered to be a Class A digital device If all labels carry an FCC Class B rating as distinguished by e
10. REINSTALL THE AUDIO SOUND DRIVER See page 49 CHECK FOR INTERRUPT REQUEST CONFLICTS See page PDA No sound from headphones CHECK THE HEADPHONE CABLE CONNECTION Ensure that the headphone cable is securely inserted into the headphone connector see page 53 DISABLE DIGITAL MODE Your headphones do not work if the CD drive is operating in digital mode To disable digital mode 1 Click the Start button click Control Panel and then click Sounds Speech and Audio Devices 2 Click Sounds and Audio Devices 3 Click the Hardware tab 4 Double click the name of your CD drive 5 Click the Properties tab 6 Uncheck the Enable digital CD audio for this CD ROM device box ADJUST THE WINDOWS VOLUME CONTROL Click or double click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up and that the sound is not muted Video and Monitor Problems If the screen is blank Ea NOTE See the monitor documentation for troubleshooting procedures CHECK THE MONITOR POWER LIGHT If the power light is off firmly press the button to ensure that the monitor is turned on If the power light is lit or blinking the monitor has power If the power light is blinking press a key on the keyboard or move the mouse CHECK THE MONITOR CABLE CONNECTION Check the connector for bent or broken pins It is normal for monitor cable connectors to have missing pins Ensure that the video cable is connect
11. U S A Fax Technical Support and Customer Service Austin Texas U S A Sales Austin Texas U S A SalesFax Austin Texas U S A Website support euro dell com E mail tech_be dell com 512 728 4093 512 728 3619 512 728 3883 512 728 4397 512 728 4600 or 512 728 3772 Country Code 352 Technical Support Brussels Belgium 3420808075 Home Small Business Sales Brussels Belgium toll free 080016884 Corporate Sales Brussels Belgium 02 481 91 00 Customer Care Brussels Belgium 02 481 91 19 Fax Brussels Belgium 02 481 92 99 Switchboard Brussels Belgium 02 481 91 00 Macao Technical Support toll free 0800 582 Country Code 853 Customer Service Penang Malaysia 604 633 4949 Transaction Sales toll free 0800 581 Malaysia Penang International Access Code 00 Country Code 60 City Code 4 Technical Support Dell Precision OptiPlex and Latitude Technical Support Dimension and Inspiron Technical Support PowerEdge and PowerVault Customer Service Transaction Sales Corporate Sales toll free 1 800 88 0193 toll free 1 800 88 1306 toll free 1800 88 1386 04 633 4949 toll free 1 800 888 202 toll free 1 800 888 213 Appendix 93 www dell com support dell com Country City Department Name or Service Area Area Codes International Access Code Website and E Mail Address Local Numbers and Country Code Toll Free Numbers City Code Mexico Customer Technical Sup
12. and time information The batterv can last several vears If you have to repeatedly reset time and date information after turning on the computer replace the battery AN CAUTION A new battery can explode if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions To replace the battery 1 Record all the screens in the system setup program see page 78 so that you can restore the correct settings in step 14 2 Shut down the computer through the Start menu see page 21 Appendix 79 www dell com support dell com 3 4 6 A 0 gt 10 11 Ensure that your computer and attached devices are turned off If your computer and attached devices did not automatically turn off when you shut down your computer turn them off now NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack Disconnect any telephone or telecommunication lines from the computer Disconnect your computer and all attached devices from electrical outlets and then press the power button to ground the system board Remove the computer stand see page 12 CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover Open the computer cover see page 58 NOTICE Before tou
13. device such as a lamp e Bypass power protection devices power strips and power extension cables to verify that the computer turns on e Ensure that the main power cable is securely connected to the system board see page 61 e Ensure that the front panel cable is securely connected to the system board see page 61 e If the problem persists contact Dell see page 83 IF THE POWER LIGHT IS STEADY AMBER T he computer is receiving electrical power but an internal power problem might exist e Ensure that the microprocessor power cable is securely connected to the system board see page 61 e Remove and then reinstall the memory modules see page 68 e Remove and then reinstall any cards see page 62 e If the problem persists contact Dell see page 83 36 Solving Problems IF THE POWER LIGHT IS BLINKING AMBER A device might be malfunctioning or incorrectly installed e Ensure that the main power cable is securely connected to the system board see page 61 e Remove and then reinstall the video card if applicable see page 66 e If the problem persists contact Dell see page 83 ELIMINATE INTERFERENCE Electrical appliances on the same circuit or operating near the computer can cause interference Other causes of interference are e Power extension cables e Keyboard and mouse extension cables e Too many devices on a power strip e Multiple power strips connected to the same electrical outlet Printer P
14. it from the computer If you do not remove the card in the configuration utility you could lose data from open programs F NOTE Press the button with the upper dotto eject the top card and the button with the lower dot to eject the bottom card NOTICE Do not attempt to eject a card by pulling its dongle if one is attached Press the eject button and gently remove the card Adding Parts Adding Other Cards fy CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide NOTICE You must use low profile cards for your computer A full size card can cause damage to the computer or the card The computer s card connectors allow you to install different types of devices such as modems and network adapters 1 2 B 10 ll Shut down the computer through the Start menu see page 21 Ensure that your computer and attached devices are turned off If your computer and attached devices did not automatically turn off when you shut down your computer turn them off now NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack Disconnect any telephone or telecommunication lines from the computer Disconnect your computer and all attached devices from their electrical outlets and then press the power button to ground the system board Remove the computer stand see
15. operating system setup if you have not already done so 2 Install the printer driver if necessary See the documentation that came with your printer 3 Attach the USB printer cable to the USB connectors on the computer and the printer The USB connectors fit only one way ty USB connector on computer USB connector USB printer IX on printer a cable Setting Up and Using Your Computer 15 www dell com support dell com 16 Connecting an IEEE 1394 Device Optional IEEE 1394 devices can move large amounts of data between computers and peripheral devices and are ideal for use with multimedia devices such as digital video cameras Your computer provides a IEEE 1394 connector on both the front and back panels see Front and Back View of the Computer on page 53 for locations NOTE The connector can accept six pin IEEE 1394 devices with the use of an adapter IEEE 1394 connector ED ta P a IEEE 1394 cable Setting Up a Home and Office Network Connecting to a Network Adapter Before you connect your computer to a network the computer must have a network adapter installed and a network cable connected to it To connect a network cable 1 Connect the network cable to the network adapter connector on the back of your computer NOTE Insert the cable until it clicks into place and then gently pull it to ensure that it is secure 2 Connect the other end of the network cable to a network connection device
16. page 12 Connect the monitor cable to the card s video connector 2 3 4 5 6 Q NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 7 Connect your computer and devices to electrical outlets and turn them on Adding Memorv You can increase your computer memory by installing memory modules on the system board For information on the type of memory supported by your computer see Memory on page 74 Ea NOTE DDR 333 memory operates at 320 MHz when used with an 800 MHz front side bus DDR Memory Overview DDR memory modules should be installed in pairs of matched memory size This means that if you purchased your computer with 128 MB of memory installed and you want to add another 128 MB of memory you should install it in the appropriate connector If the DDR memory modules are not installed in matched pairs the computer will continue to operate but with a slight reduction in performance F NOTE Always install DDR memory modules in the order indicated on the system board Adding Parts The recommended memory configurations are e Installa pair of matched memory modules in connectors DDR_A0 and DDR B0 Do not install ECC memory modules e Be sure to install a single memory module in DDR_A0 or the connector closest to the processor before you install modules in the other connectors NOTICE If you remove your original memory modules from the computer du
17. projectors printers routers Technical Support outside of Japan PDAs projectors printers routers Faxbox Service 24 Hour Automated Order Service Customer Care Business Sales Division up to 400 employees Preferred Accounts Division Sales over 400 employees Large Corporate Accounts Sales over 3500 employees Public Sales government agencies educational institutions and medical institutions Global Segment Japan Individual User Switchboard toll free 0120 198 498 8l 44 556 4162 toll free 0120 198 226 8l 44 520 1435 toll free 0 120 198 433 81 44 556 3894 toll free 0120 981 690 81 44 556 3468 044 556 3490 044 556 3801 044 556 4240 044 556 1465 044 556 3433 044 556 3430 044 556 1469 044 556 3469 044 556 1760 044 556 4300 Korea Seoul International Access Code 001 Country Code 82 City Code 2 92 Appendix Technical Support Sales Customer Service Seoul Korea Customer Service Penang Malaysia Fax Switchboard toll free 080 200 3800 toll free 080 200 3600 toll free 080 200 3800 604 633 4949 2194 6202 2194 6000 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Latin America Luxembourg International Access Code 00 Customer Technical Support Austin Texas U S A Customer Service Austin Texas
18. such as a network wall jack NOTE Do not use a network cable with a telephone wall jack Setting Up and Using Your Computer network wall jack network adapter connector on computer network cable Network Setup Wizard The Microsoft Windows XP operating system provides a Network Setup Wizard to guide you through the process of sharing files printers or an Internet connection between computers in a home or small office 1 Click the Start button point to All Programs Accessories Communications and then click Network Setup Wizard On the welcome screen click Next Click Checklist for creating a network 2 3 F NOTE Selecting the This computer connects directly to the Internet connection method enables the integrated firewall provided with Windows XP 4 Complete the checklist and required preparations Return to the Network Setup Wizard and follow the instructions on the screen Setting Up and Using YourComputer 17 www dell com support dell com 18 Connecting to the Internet Ea NOTE ISPs and ISP offerings vary by country To connect to the Internet you need a modem or network connection and an Internet service provider ISP such as AOL or MSN Your ISP will offer one or more of the following Internet connection options e Dial up connections that provide Internet access through a phone line Dial up connections are considerably slower than DSL and cable modem connections DSL conn
19. the left side of the cover until it closes Ensure that both sides of the cover are locked If not repeat step 3 NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 4 Connect your computer and devices to electrical outlets and turn them on Adding Parts Appendix Specifications Microprocessor Microprocessor type LI cache L2 cache System Information Intel Pentium 4 8 KB first level 256 KB 512 KB or 1 MB pipelined burst eight way set associative write back SRAM System chip set DMA channels Interrupt levels System BIOS chip System clock Intel 865G four 24 APIC mode 4 Mb 512 KB 400 533 or 800 MHz data rate Expansion Bus Bus types Bus speed AGP AGP connector AGP connector size AGP connector data width maximum AGP video bus protocols PCI connectors PCI connector size PCI connector data width maximum PCI and AGP PCI 33 MHz AGP 1X 4X 8X one low profile 172 pins 32 bits 4x modes at 1 5 V one low profile 120 pins 32 bits Appendix 7 www dell com support dell com Memory Architecture DDR SDRAM Memory connectors two Memory capacities Minimum memory Maximum memory Memory type 128 256 512 MB and 1 GB non ECC DDR SDRAM 256 MB 2 CB 333 MHz DDR SDRAM non ECC Drives Externally accessible Internally accessible one slimlin
20. www dell com support dell com Printer Cable Your printer connects to your computer with either a USB cable or a parallel cable Your printer may not come with a printer cable so if you purchase a cable separately ensure that it is compatible with your printer If you purchased a printer cable at the same time you purchased your computer the cable may arrive in the computer box Connecting a Parallel Printer ji CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide 1 Complete the operating system setup if you have not already done so 2 Turn off the computer see page 21 NOTICE For best results use a 3 m 10 ft or shorter parallel cable 3 Attach the parallel printer cable to the parallel connector on the computer and tighten the two screws Attach the cable to the connector on the printer and snap the two clips into the two notches parallel connector on computer connector on printer re screws 2 ARAN clips 2 parallel printer x J cable X A notches 2 f XY 4 Turn on the printer and then turn on the computer If the Add New Hardware Wizard window appears click Cancel 5 Install the printer driver if necessary See the documentation that came with your printer 14 Setting Up and Using Your Computer Connecting a USB Printer F NOTE You can connect USB devices while the computer is turned on 1 Complete the
21. 014 toll free 1 800 247 9362 toll free 1 800 624 9896 toll free 1 800 624 9897 toll free 1 877 Dellnet 1 877 335 5638 toll free 1 800 695 8133 toll free 1 877 577 3355 toll free 1 800 283 2210 toll free 1 800 822 8965 toll free 1 800 695 8133 toll free 1 877 459 7298 toll free 1 800 456 3355 toll free 1 800 234 1490 toll free 1 800 289 3355 or toll free 1 800 879 3355 toll free 1 888 798 7561 toll free 1 800 671 3355 toll free 1 800 357 3355 toll free 1 800 247 4618 toll free 1 800 727 8320 toll free 1 877 DELLTTY 1 877 335 5889 U S Virgin Islands General Support l 877 673 3355 Venezuela General Support 8001 3605 Appendix 99 woo jap yioddns WO97JJIaP MMM Appendix 100 Index A audio See sound battery problems 25 replacing 79 BIOS 77 booting to a USB device 21 c cards adding 65 connectors 61 CD drive light 54 problems 26 CD RW drive problems 26 CDs copying 19 Check Disk 27 computer closing cover 72 crashes 30 31 internal parts 60 restore to previous state 49 50 specifications 73 stops responding 30 conflicts drivers 48 resolving software and hardware incompatibilities 52 connectors network adapter 56 copying CDs and DVDs general information 19 helpful tips 20 how to 19 cover closing 72 D Dell contacting 83 Dell Diagnostics 46 Dell Support website 10 32 Device Driver Rollback
22. 4000 01 204 0103 01 204 4444 90 Appendix Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Italy Milan International Access Code 00 Country Code 39 City Code 02 Website support euro dell com E mail support euro dell com it it emaildell Home and Small Business Technical Support Customer Care Fax Switchboard Corporate Technical Support Customer Care Fax Switchboard 02 577 826 90 02 696 821 14 02 696 821 13 02 696 821 12 02 577 826 90 02 577 825 55 02 575 035 30 02 577 821 Jamaica General Support dial from within Jamaica only 1 800 682 3639 Appendix 91 www dell com support dell com Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Japan Kawasaki International Access Code 001 Country Code 81 City Code 44 Website support jp dell com Technical Support servers Technical Support outside of Japan servers Technical Support Dimension and Inspiron Technical Support outside of Japan Dimension and Inspiron Technical Support Dell Precision OptiPlex and Latitude Technical Support outside of Japan Dell Precision OptiPlex and Latitude Technical Support PDAs
23. Accounts Spare Parts to to to to to to to to to to to to to to to to to 818 1350 l free 800 858 2969 l free 800 858 0950 l free 800 858 0960 l free 800 858 2920 l free 800 858 2060 592 818 1308 l free 800 858 2222 l free 800 858 2557 l free 800 858 2055 l free 800 858 2628 l free 800 858 2999 l free 800 858 2955 l free 800 858 2020 l free 800 858 2669 free 800 858 2572 free 800 858 2355 ree 800 858 2811 free 800 858 2621 Colombia General Support 980 9 15 3978 Costa Rica General Support 0800 012 0435 86 Appendix Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Czech Republic Prague International Access Code 00 Country Code 420 City Code 2 Website support euro dell com E mail czech_dell dell com Technical Support Technical Support Fax Customer Care Customer Care Fax Switchboard 02 02 02 02 02 2186 27 27 2186 27 28 2186 27 11 2186 27 14 2186 27 11 Denmark Copenhagen International Access Code 00 Country Code 45 Website support euro dell com E mail Support portable computers den_nbk_support dell com E mail Support desktop computers den_support dell com E mail Support servers Nordic_server_support dell com Technical Support C
24. Click the To Disable Call Waiting box to place a checkmark in it 6 Select the disable code from the drop down menu for example 70 7 Click Apply and click OK ENSURE THAT YOU ARE CONNECTED TO THE INTERNET With the Outlook Express e mail program open click File If Work Offline has a checkmark next to it click the checkmark to remove it and connect to the Internet Solving Problems ENSURE THAT YOU HAVE SUBSCRIBED TO AN INTERNET SERVICE PROVIDER Contact an Internet service provider to subscribe CONTACT YOUR INTERNET SERVICE PROVIDER Contact your Internet service provider for assistance Error Messages If the message is not listed see the documentation for the operating system or the program that was running when the message appeared A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS lt gt Do not use these characters in filenames A REQUIRED DLL FILE WAS NOT FOUND The program that you are trying to open is missing an essential file To remove and then reinstall the program 1 Click the Start button and click Control Panel 2 Click Add or Remove Programs 3 Select the program you want to remove 4 Click the Change or Remove Program icon 5 See the program documentation for installation instructions INSERT BOOTABLE MEDIA The operating system is trying to boot to a nonbootable CD Insert a bootable CD NOT ENOUGH MEMORY OR RESOURCES CLOSE SOME PROGRAMS AND TRY AGAIN Yo
25. Dell Dimension 4600C front door T power button jii 0 hard drive ligt breakaway hinge m m IEEE 1394 connector CD or DVD drive lighti PC Card connectors 2 m fi breakaway hinge USB 2 0 connectors 2 a headphone connector _ On computers with integrated IEEE 1394 connectors On computers with integrated PC Card connectors parallel connector mouse connector SPDIF out connector lH el integrated video connector surround connector diagnostic lights 4 line out connector keyboard connector ls center LFE connector microphone connector E network adapter connector line in connector optional video card connector see the setup diagram modem connectors 2 pm power connector 1 Ma voltage selection switch USB 2 0 connectors 6 IEEE 1394 connector www dell com support dell com Notes Notices and Cautions Ea NOTE A NOTE indicates important information that helps you make better use of your computer NOTICE A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem ji CAUTION A CAUTION indicates a potential for propertv damage personal injurv or death Abbreviations and Acronvms For a complete list of abbreviations and acronyms see the Tell Me How help file To access help files see page 25 Informatio
26. Dows Double click the Safely Remove Hardware icon in the Windows taskbar Ensure that the card is listed Solving Problems 35 www dell com support dell com IF YOU HAVE PROBLEMS WITH A DELL PROVIDED PC CARD Contact Dell see page 83 IF YOU HAVE PROBLEMS WITH A PC CARD NOT PROVIDED BY DELL Contact the PC card manufacturer Power Problems fy CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide ADJUST THE POWER PROPERTIES Your computer may be in standby or hibernate mode For information on power conservation modes see the Tell Me How help file or search for the keyword standby or hibernate in the Windows XP Help and Support Center To access help files see page 25 IF THE POWER LIGHT IS GREEN AND THE COMPUTER IS NOT RESPONDING See Diagnostic Lights on page 43 IF THE POWER LIGHT IS BLINKING GREEN The computer is in standby mode Press a key on the keyboard or move the mouse to resume normal operation IF THE POWER LIGHT IS OFF The computer is either turned off or is not receiving power e Reseat the power cable into both the power connector on the back of the computer and the electrical outlet e If the computer is plugged into a power strip ensure that the power strip is plugged into an electrical outlet and that the power strip is turned on e Ensure that the electrical outlet is working by testing it with another
27. ELL If you cannot solve your problem using the Dell Support website or e mail service call Dell for technical assistance see page 83 See Dell Technical Support Policy U S Only on page 81 for a description of the hardware and software support provided by Dell General hardware problems If your computer exhibits one or more of the following symptoms a device conflict may exist e Your computer locks up particularly while using a specific device A recently added device does not work A sound card emits noise or demonstrates other problems Unintelligible characters print from the printer The mouse pointer does not move or stutters when it moves Messages appear stating that the computer is not operating at maximum performance Errors occur and programs crash for no apparent reason Nothing displays on the monitor REMOVE ANY RECENTLY ADDED HARDWARE TO SEE IF IT RESOLVES THE CONFLICT If removing the hardware resolves the conflict see the hardware documentation for configuration and troubleshooting instructions If the problem persists contact the hardware manufacturer for technical assistance CHECK YOUR OPERATING SYSTEM DOCUMENTATION FOR ADDITIONAL TROUBLESHOOTING INFORMATION CHECK FOR INTERRUPT REQUEST CONFLICTS See page 52 Solving Problems IEEE 1394 Device Problems Ea NOTE Check Windows Explorer to see if your device is listed as a drive CHECK THE IEEE 1394 DEVICE Ensure that the IEEE 1394
28. EM DIRECTLY TO THE TELEPHONE WALL JACK If you have other telephone devices sharing the line such as an answering machine fax machine surge protector or line splitter then bypass them and use the telephone to connect the modem directly to the telephone wall jack USE A DIFFERENT TELEPHONE LINE If you are using a line that is 3 m 10 ft or more in length try a shorter one RUN THE MODEM HELPER DIAGNOSTICS Click the Start button point to All Programs and then click Modem Helper Follow the instructions on the screen to identify and resolve modem problems Modem Helper is not available on all computers VERIFY THAT THE MODEM IS COMMUNICATING WITH Winpows 1 Click the Start button and click Control Panel 2 Click Printers and Other Hardware 3 Click Phone and Modem Options 4 Click the Modems tab 5 Click the COM port for your modem 6 Click Properties click the Diagnostics tab and then click Query Modem to verify that the modem is communicating with Windows If all commands receive responses the modem is operating properly TURN OFF CALL WAITING CATCH PHONE See your telephone directory for instructions on deactivating this feature Then adjust the dial up networking connection properties 1 Click the Start button and click Control Panel 2 Click Printers and Other Hardware and then click Phone and Modem Options 3 Click your connection type to highlight it 4 Click the Dialing Rules tab and click Edit 5
29. Network Adapter ooa aaa 16 Network Setup Wizard 000000 17 Connecting to the Internet naaa 18 Setting Up Your Internet Connection o aaa aaa 18 Copying CDs and DVDs LL 19 How to Copy a CD or DVD aaa aaa 19 Using Blank CD Rs and CD RWs 0000 20 Helpful TipS 4 4 4 448 BP dene eh il hee oe ba BS 20 Hyper Threading 2 2 2 0 20 0020004 20 BootingtoaUSBDevice 2 2 2 2 2 00 0 21 Turning Off YourComputer 2 2 2 2 022 2 21 Solving Problems Finding Solutions 0 00000 00008 23 Finding Help Information 2 2 0 25 Contents 3 4 Battery Problems 20 2 2 0 00 000 00004 25 Drive Problems 0000 0 26 CD drive problems 26 Problems writing to a CD RW drive 000000 26 DVD drive problems LL 0000 27 Hard drive problems 000000 27 E Mail Modem and Internet Problems 00000000 27 ErrorMessages 0 0 0 000 eee ee ee 29 GeneralProblems 2 2 202 0200 4 30 The computer stopsresponding 30 Aprogramstopsresponding 30 A program crashes repeatedly 30 A program is designed for an earlier Microsoft Windows Operatingsystem 200000 eee ee 30 A solid bluescreenappears 00 31 Other software problems 0 31 Othertechnicalproblems 0 32 General hardware pr
30. Support toll free 800 1578 Australia Sydney International Access Code 0011 Country Code 61 City Code 2 E mail Australia au_tech_support dell com E mail New Zealand nz_tech_support dell com Home and Small Business Government and Business Preferred Accounts Division PAD For servers and storage For desktop and portable computers Customer Care Corporate Sales Transaction Sales Fax toll free toll free toll free toll free toll free toll free toll free toll free 1 300 65 55 33 1 800 633 559 1 800 060 889 1 800 505 095 1 800 733 3114 1 800 819 339 1 800 808 385 1 800 808 312 1 800 8 18 341 Austria Vienna International Access Code 900 Country Code 43 Website support euro dell com E mail tech_support_central_europe dell com Home Small Business Sales 0820 240 530 00 City Code 1 Home Small Business Fax 0820 240 530 49 Home Small Business Customer Care 0820 240 530 14 Preferred Accounts Corporate Customer Care 0820 240 530 16 Home Small Business Technical Support 0820 240 530 14 Preferred Accounts Corporate Technical Support 0660 8779 Switchboard 0820 240 530 00 Bahamas General Support toll free 1 866 278 6818 84 Appendix Country City Department Name or Service Area Area Codes International Access Code Website and E Mail Address Local Numbers and Country Code Toll Free Numbers City Code Barbados General Support 1 800 534 3066 Bel
31. USB 15 problems battery 25 blue screen 31 CD drive 26 CD RW drive 26 computer crashes 30 31 computer stops responding 30 drives 26 DVD drive 27 e mail 27 error messages 29 finding solutions 23 general 30 hard drive 27 hardware 32 IEEE 1394 33 Internet 27 keyboard 33 modem 27 monitor hard to read 41 problems continued monitor is blank 40 network 35 other 32 PC cards 35 power 36 power light conditions 36 printer 37 program crashes 30 program stops responding 30 programs and Windows compatibility 30 restore to previous state 49 50 scanner 38 screen hard to read 41 screen is blank 40 software 30 31 sound and speakers 39 troubleshooting chart 23 video and monitor 40 volume adjusting 39 Program Compatibility Wizard 30 reinstalling drivers 49 Windows XP 50 S safety instructions 7 scanner problems 38 screen See monitor settings system setup program 77 setup diagram 9 shutting down your computer 21 software Hyper Threading 20 problems 30 31 reinstalling software 49 sound problems 39 volume 39 speaker problems 39 volume 39 specifications 73 support contacting Dell 83 system board 61 System Restore 49 50 system setup program 77 T Tell Me How help file accessing 9 25 Troubleshooting Help and Support Center 25 troubleshooting conflicts 52 Dell Diagnostics 46 Device Driver Rollback 49 drivers 48 Hardwa
32. al Support servers and storage Corporate Sales toll free 00801 86 1011 toll free 00801 60 1256 toll free 00801 651 227 Thailand International Access Code 001 Country Code 66 Technical Support Optiplex Latitude and Precision Technical Support PowerEdge and PowerVault Customer Service Penang Malaysia Sales toll free 1800 0060 07 toll free 1800 0600 09 604 633 4949 toll free 0880 060 09 Appendix 97 www dell com support dell com Country City Department Name or Service Area Area Codes International Access Code Website and E Mail Address Local Numbers and Country Code Toll Free Numbers City Code Trinidad Tobago General Support 1 800 805 8035 Turks and Caicos Islands General Support toll free 1 866 540 3355 U K Bracknell International Access Code 00 Country Code 44 City Code 1344 Website support euro dell com Customer Care website support euro dell com uk en ECare Form Home asp E mail dell_direct_support dell com Technical Support Corporate Preferred Accounts PAD 1000 employees Technical Support direct PAD and general Global Accounts Customer Care Home and Small Business Customer Care Corporate Customer Care Preferred Accounts 500 5000 employees Customer Care Central Government Customer Care Local Government amp Education Customer Care Health Customer Care Home and Small Business Sales Corporate Public Sector Sales
33. ata files include documents spreadsheets e mail messages digital photos music files and so on If possible back up all data before using PC Restore NOTICE Using PC Restore permanently deletes all data on the hard drive and removes any applications or drivers installed after you received your computer If possible back up the data before using PC Restore To use PC Restore 1 Turn on the computer During the boot process a blue bar with www dell com appears at the top of the screen 2 Immediately upon seeing the blue bar press lt Ctrl gt lt F11 gt If you do not press lt Ctrl gt lt F11 gt in time let the computer finish restarting and then restart the computer again NOTICE If you do not want to proceed with PC Restore click Reboot in the following step 3 On the next screen that appears click Restore 4 Onthe next screen click Confirm The restore process takes approximately 6 10 minutes to complete 5 When prompted click Finish to reboot the computer Ea NOTE Do not manually shut down the computer Click Finish and let the computer completely reboot 6 When prompted click Yes The computer restarts Because the computer is restored to its original operating state the screens that appear such as the End User License Agreement are the same ones that appeared the first time the computer was turned on 7 Click Next The System Restore screen appears and the computer restarts 8 After the computer
34. card failure has occurred ABCD ABCD e If you have one memory module installed reinstall it see page 68 and restart the computer e If you have two or more memory modules installed remove the modules reinstall one module see page 68 and then restart the computer If the computer starts normally reinstall an additional module Continue until you have identified a faulty module or reinstalled all modules without error e If available install properly working memory of the same type into your computer see page 68 e If the problem persists contact Dell see page 83 1 Determine if a conflict exists by removing a card not the video card see page 65 and then restarting the computer 2 If the problem persists reinstall the card that you removed remove a different card and then restart the computer 3 Repeat this process for each card If the computer starts normally troubleshoot the last card removed from the computer for resource conflicts see Resolving Software and Hardware Incompatibilities on page 52 4 If the problem persists contact Dell see page 83 Q yellow O green off 44 Advanced Troubleshooting Light Pattern Problem Description Suggested Resolution A possible video card failure has occurred i ABCD A possible floppv or hard drive failure has occurred i ABCD A possible USB failure has occurred i ABCD No memory modules are det
35. ching anything inside your computer ground yourself by touching an unpainted metal surface such as the metal at the back of the computer While you work periodically touch an unpainted metal surface to dissipate any static electricity that could harm internal components Locate the battery socket see page 61 NOTICE If you pry the battery out of its socket with a blunt object be careful not to touch the system board with the object Ensure that the object is inserted between the battery and the socket before you attempt to pry out the battery Otherwise you may damage the system board by prying off the socket or by breaking circuit traces on the system board Remove the battery by carefully prying it out of its socket with your fingers or with a blunt nonconducting object such as a plastic screwdriver Insert the new battery into the socket with the side labeled facing up and snap the battery into place CJ batterv batterv socket BATTERV Ne mi J Close the computer cover 12 Attach the computer stand see page 12 Appendix NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 13 Connect your computer and devices to electrical outlets and turn them on 14 Enter the system setup program see page 78 and restore the settings you recorded in step 1 15 Properly dispose of the old battery see the Product Information Guide Dell Technical Supp
36. ck Use the CD I got from an ISP 5 Click Next If you selected Set up my connection manually continue to step 6 Otherwise follow the instructions on the screen to complete the setup F NOTE If you do not know which type of connection to select contact your ISP Setting Up and Using Your Computer 6 Click the appropriate option under How do you want to connect to the Internet and then click Next 7 Use the setup information provided by your ISP to complete the setup If you are having problems connecting to the Internet see E Mail Modem and Internet Problems on page 27 If you cannot connect to the Internet but have successfully connected in the past the ISP might have a service outage Contact your ISP to check the service status or try connecting again later Copying CDs and DVDs F NOTE Ensure that you follow all copyright laws when you create CDs This section applies only to computers that have a CD R CD RW DVD RW DVD R or DVD CD RW combo drive The following instructions show how to make an exact copy of a CD or DVD You can also use Sonic RecordNow for other purposes including creating CDs from audio files on your computer and creating MP3 CDs For instructions see the Sonic RecordNow documentation that came with your computer Open Sonic RecordNow click the question mark icon in the upper right corner of the window and click RecordNow Help or RecordNow Tutorial How to Copy a CD or DVD F NOTE If you ha
37. commended that you use Category 5 wiring and connectors for your network If you must use Category 3 wiring force the network speed to 10 Mbps to ensure reliable operation ao a L em LLLI mi network jack modem jack 7 optional video card Plug the cable from your monitor into the video card connector connector This feature is only available on computers with an optional video card 8 modem connectors 2 Use the modem connector to connect your computer to the Internet 9 power connector Insert the power cable 10 voltage selection switch Your computer is equipped with either an auto sensing voltage selector or a manual may not be available on voltage selection switch See the safety instructions information in your Product all computers Information Guide for more information 11 IEEE 1394 connector Attach high speed serial multimedia devices such as digital video cameras This feature is only available on computers with an optional IEEE 1394 connector 56 Adding Parts 12 USB 2 0 connectors 6 Use the back USB connectors for devices that typically remain connected such as printers and keyboards It is recommended that you use the front USB connectors for devices that you connect occasionally such as joysticks or cameras 13 microphone connector Use the pink microphone connector to attach a personal computer microphone for voice or musical input into a sound or telephony program 14 center LFE connecto
38. d the programs that use the device Each device has its own set of specialized commands that only its driver recognizes Many drivers such as the keyboard driver come with your Microsoft Windows operating system You may need to install drivers if you e Upgrade your operating system e Reinstall your operating system e Connect or install a new device If you experience a problem with any device perform the steps in the following sections to identify whether the driver is the source of your problem and if necessary to update the driver Identifying Drivers 1 Click the Start button and click Control Panel 2 In the Control Panel window under Pick a Category click Performance and Maintenance 3 In the Performance and Maintenance window click System 4 In the System Properties window click the Hardware tab Advanced Troubleshooting 5 Click Device Manager 6 Inthe Device Manager window scroll down the list to see if any device has an exclamation point a yellow circle with a on the device icon If an exclamation point is next to the device name you may need to reinstall the driver or install a new driver Reinstalling Drivers NOTICE The Dell Support website provides approved drivers for Dell computers If you install drivers obtained from other sources your computer might not work correctly Using Windows XP Device Driver Rollback If a problem occurs on your computer after you install or update a dri
39. ddress Local Numbers and Country Code Toll Free Numbers City Code St Lucia General Support 1 800 882 1521 St Vincent and the Grenadines General Support toll free 1 877 270 4609 Singapore Singapore International Access Code 005 Country Code 65 Technical Support Dimension and Inspiron toll free 1800 394 7430 Technical Support Optiplex Latitude and Precision toll free 1800 394 7488 Technical Support PowerEdge and PowerVault Customer Service Penang Malaysia Transaction Sales Corporate Sales toll free 1800 394 7478 604 633 4949 toll free 800 6011 054 toll free 800 6011 053 South Africa Johannesburg International Access Code 09 091 Country Code 27 City Code 11 Website support euro dell com E mail dell_za_support dell com Gold Queue Technical Support Customer Care 011 709 7713 011 709 7710 011 709 7707 Sales 011 709 7700 Fax 011 706 0495 Switchboard 011 709 7700 Southeast Asian and Pacific Customer Technical Support Customer Service 604 633 4810 Countries and Sales Penang Malaysia Spain Madrid Website support euro dell com International Access Code 00 E mail support euro dell com es es emaildell Country Code 34 Home and Small Business City Code 91 Technical Support 902 100 130 Customer Care 902 118 540 Sales 902 118 541 Switchboard 902 118 541 Fax 902 118 539 Corporate Technical Support 902 100 130 Customer Care 902 115 236 S
40. dell com support dell com Country City Department Name or Service Area Area Codes International Access Code Website and E Mail Address Local Numbers and Country Code Toll Free Numbers City Code Hong Kong Website support ap dell com International Access Code 001 Country Code 852 E mail apsupport dell com Technical Support Dimension and Inspiron Technical Support OptiPlex Latitude and Dell Precision Technical Support PowerApp PowerEdge PowerConnect and PowerVault Gold Queue EEC Hotline Customer Advocacy Large Corporate Accounts Global Customer Programs Medium Business Division Home and Small Business Division 2969 3188 2969 3191 2969 3196 2969 3187 3416 0910 3416 0907 3416 0908 3416 0912 2969 3155 India Technical Support Sales 1600 33 8045 1600 33 8044 Ireland Cherrywood International Access Code 16 Country Code 353 City Code 1 Website support euro dell com E mail dell_direct_support dell com Technical Support U K Technical Support dial within U K only Home User Customer Care Small Business Customer Care U K Customer Care dial within U K only Corporate Customer Care Corporate Customer Care dial within U K only Ireland Sales U K Sales dial within U K only Fax Sales Fax Switchboard 1850 543 543 0870 908 0800 01 204 4014 01 204 4014 0870 906 0010 1850 200 982 0870 907 4499 01 204 4444 0870 907
41. device is properly inserted into the connector ENSURE THAT THE IEEE 1394 DEVICE IS RECOGNIZED BY Winpows 1 Click the Start button and click Control Panel 2 Click Printers and Other Hardware If vour IEEE 1394 device is listed Windows recognizes the device IF YOU HAVE PROBLEMS WITH A DELL PROVIDED IEEE 1394 DEVICE Contact Dell see page 83 IF YOU HAVE PROBLEMS WITH AN IEEE 1394 DEVICE NOT PROVIDED BY DELL Contact the IEEE 1394 device manufacturer Keyboard Problems RESTART THE COMPUTER e If the mouse is functioning shut down the computer through the Start menu see page 21 After the computer shuts down press the power button to restart the computer e If the computer does not respond to a keystroke or the mouse press the power button for at least 8 to 10 seconds until the computer turns off Press the power button again to restart the computer CHECK THE KEYBOARD CABLE e Ensure that the keyboard cable is firmly connected to the computer e Shut down the computer see page 21 reconnect the keyboard cable as shown on the setup diagram for your computer and then restart the computer e Check the cable connector for bent or broken pins and for damaged or frayed cables Straighten bent pins e Remove keyboard extension cables and connect the keyboard directly to the computer TEST THE KEYBOARD Connect a properly working keyboard to the computer and try using the keyboard If the new keyboard works
42. e and problem description and follow the instructions on the screen If you cannot resolve the error condition contact Dell see page 83 Advanced Troubleshooting 47 www dell com support dell com 48 3 Ifyou run a test from the Custom Test or Symptom Tree option click the applicable tab described in the following table for more information Tab Function Results Displays the results of the test and any error conditions encountered Errors Displays error conditions encountered error codes and problem description Help Describes the test and may indicate requirements for running the test Configuration Displays your hardware configuration for the selected device The Dell Diagnostics obtains your configuration information for all devices from the system setup program memory and various internal tests and displays it in the device list in the left pane of the screen The device list may not display the names of all the components installed on your computer or all devices attached to your computer Parameters Allows you to customize the test by changing the test settings 4 Close the test screen to return to the Main Menu screen To exit the Dell Diagnostics and restart the computer close the Main Menu screen Drivers What Is a Driver A driver is a program that controls a device such as a printer mouse or keyboard All devices require a driver program A driver acts like a translator between the device an
43. e optical bay one slimline 3 5 inch bay one bay for 1 inch high IDE hard drive Ports and Connectors Externally accessible Parallel IEEE 1394 Video Keyboard Mouse USB Headphone Audio Network Internally accessible Primary IDE channel Secondary IDE channel Serial ATA 25 pin connector bidirectional two 4 hole unpowered connectors 15 pin connector 6 pin mini DIN connector or USB connector 6 pin mini DIN connector or USB connector two front panel and six back panel USB 2 0 compliant connectors front panel miniature connector for line out five back miniature connectors for line in line out microphone and surround and center LFE channel RJ 45 connector 40 pin connector on PCI local bus 40 pin connector on PCI local bus one 7 pin connector Video Video controller Appendix Intel integrated AGP graphics low profile AGP video card also supported 4X and 8X Audio Audio controller ADI 1980 Network Network controller integrated 10 100 Ethernet Controls and Lights Power control Power light Hard drive access light Diagnostic code lights push button green light on power button blinking green in sleep state solid green for power on state green four bicolor amber and green located on back panel Power DC power supply Wattage Heat dissipation 160 W 546 BTU fully loaded computer without monitor Voltage see t
44. e volume is turned up by clicking the slidebar and dragging it up e Ensure that the sound is not muted by clicking any boxes that are checked TEST THE DRIVE WITH ANOTHER CD Insert another CD to eliminate the possibility that the original CD is defective CHECK THE SPEAKERS AND SUBWOOFER See Sound and Speaker Problems on page 39 ENSURE THAT WINDOWS RECOGNIZES THE DRIVE Click the Start button and click My Computer If the CD drive is not listed perform a full scan with your antivirus software to check for and remove viruses Viruses can sometimes prevent the Microsoft Windows operating system from recognizing the drive CLEAN THE DISC See the Tell Me How help file for instructions on cleaning your CDs To access help files see page 25 Problems writing to a CD RW drive CLOSE OTHER PROGRAMS The CD RW drive must receive a steady stream of data when writing If the stream is interrupted an error occurs Try closing all programs before writing to the CD RW TURN OFF STANDBY MODE IN WINDOWS BEFORE WRITING TO A CD RW Disc For information on power conservation modes see the Tell Me How help file or search for the keyword standby in the Windows XP Help and Support Center To access help files see page 25 Solving Problems DVD drive problems Fog NOTE Because of different regions worldwide and different disc formats not all DVD titles work in all DVD drives TEST THE DRIVE WITH ANOTHER DVD Insert anoth
45. ected i ABCD e If the computer has a video card remove the card and reinstall it see page 66 and restart the computer If the problem still exists install a video card that you know works and restart the computer If the problem persists or the computer has integrated video contact Dell see page 83 Reseat all power and data cables and restart the computer Reinstall all USB devices check cable connections and then restart the computer e Reinstall all memory modules see page 68 and restart the computer To eliminate the possibility of a faulty memory connector remove all memory modules see page 68 reinstall one memory module if the computer supports a single module and then restart the computer If the computer starts normally move the memory module to a different connector and restart the computer Continue until you have identified a faulty connector or reinstalled all modules without error Q yellow e green O off Advanced Troubleshooting 45 www dell com support dell com 46 Light Pattern Problem Description Suggested Resolution Memory modules are detected but a memory configuration or compatibility error exists ABCD Other failure has occurred ABCD The computer is in a normal operating condition after POST ABCD e Ensure that there are no special memory module memory connector placement requirements see page 68 Verify that the memo
46. ections that provide high speed Internet access through your existing phone line With a DSL connection you can access the Internet and use your phone on the same line simultaneously Cable modem connections that provide high speed Internet access through your local cable TV line If you are using a dial up connection connect a telephone line to the modem connector on your computer and to the telephone wall jack before you set up your Internet connection If you are using a DSL or cable modem connection contact your ISP for setup instructions Setting Up Your Internet Connection To set up an AOL or MSN connection l Save and close any open files and exit any open programs 2 Double click the MSN Explorer or AOL icon on the Windows desktop 3 Follow the instructions on the screen to complete the setup If you do not have an MSN Explorer or AOL icon on your desktop or if you want to set up an Internet connection with a different ISP l Save and close any open files and exit any open programs 2 Click the Start button and click Internet Explorer The New Connection Wizard appears Click Connect to the Internet In the next window click the appropriate option e If you do not have an ISP and want to select one click Choose from a list of Internet service providers ISPs e Ifyou have already obtained setup information from your ISP but you did not receive a setup CD click Set up my connection manually e Ifyou have a CD cli
47. ed as shown on the setup diagram for your computer TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp Solving Problems SWAP THE POWER CABLES Swap the computer and monitor power cables to determine if the power cable is defective TEST THE VIDEO EXTENSION CABLE IF USED If you are using a video extension cable and removing the cable solves the problem the cable is defective TEST ANOTHER MONITOR If another monitor is available connect it to the computer CHECK THE DIAGNOSTIC LIGHTS See page 43 If the screen is difficult to read CHECK THE MONITOR SETTINGS See the monitor documentation for instructions on adjusting the contrast and brightness demagnetizing degaussing the monitor and running the monitor self test MOVE THE SUBWOOFER AWAY FROM THE MONITOR If your speaker system includes a subwoofer ensure that the subwoofer is at least 60 cm 2 ft away from the monitor MOVE THE MONITOR AWAY FROM EXTERNAL POWER SOURCES Fans fluorescent lights halogen lamps and other electrical devices can cause the screen image to appear shaky Turn off nearby devices to check for interference ROTATE THE MONITOR TO FACE A DIFFERENT DIRECTION Eliminate sunlight glare which can cause poor picture quality ADJUST THE Winpows DISPLAY SETTINGS 1 Click the Start button and click Control Panel 2 Click Appearance and Themes 3
48. ell com 7 Press out the securing clip at each end of the memory module connector e lt i memory connector closest to microprocessor Pol l FS securing clips 2 connector ie 8 Align the notch on the bottom of the module with the crossbar in the connector memory module cutouts 2 7 r crossbar NOTICE To avoid damage to the memory module press the module straight down into the connector while you apply equal force to each end of the module 9 Insert the module into the connector until the module snaps into position If you insert the module correctly the securing clips snap into the cutouts at each end of the module 4 a Pol 70 Adding Parts 10 Close the computer cover see page 72 11 Attach the computer stand see page 12 NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 12 Connect your computer and devices to electrical outlets and turn them on 13 Right click the My Computer icon and click Properties 14 Click the General tab 15 To verify that the memory is installed correctly check the amount of memory RAM listed Removing Memory fi CAUTION Before vou begin anv of the procedures in this section follow the safetv instructions located in the Product Information Guide Ea NOTE Memory purchased from Dell is covered under your computer warranty 1 Shut down the computer th
49. ent or broken pins and for damaged or frayed cables Straighten bent pins e Ensure that the cable is firmly connected to the computer TEST THE MOUSE Connect a properly working mouse to the computer and try using the mouse If the new mouse works the original mouse was faulty CHECK THE MOUSE SETTINGS 1 Click the Start button click Control Panel and then click Printers and Other Hardware 2 Click Mouse 3 Try adjusting the settings 34 Solving Problems REINSTALL THE MOUSE DRIVER Sce page 49 CHECK FOR INTERRUPT REQUEST CONFLICTS See page 52 Network Problems CHECK THE NETWORK CABLE CONNECTOR Ensure that the network cable is connected as shown on page 16 CHECK THE NETWORK LIGHTS ON THE BACK OF THE COMPUTER No light indicates that no network communication exists Replace the network cable link activity light network integrity light A ca il a la RESTART THE COMPUTER AND TRV TO LOG ON TO THE NETWORK AGAIN CHECK VOUR NETWORK SETTINGS Contact vour network administrator or the person who set up vour network to verifv that vour network settings are correct and that the network is functioning CHECK FOR INTERRUPT REQUEST CONFLICTS See page 52 PC Card Problems F NOTE Your computer is designed for 16 bit PCMCIA cards only Do not use a 32 bit CardBus CHECK THE PC CARD Ensure that the PC Card is properly inserted into the connector ENSURE THAT THE CARD IS RECOGNIZED BY Win
50. er DVD to eliminate the possibility that the original DVD is defective ENSURE THAT WINDOWS RECOGNIZES THE DRIVE Click the Start button and click My Computer If the DVD drive is not listed perform a full scan with your antivirus software to check for and remove viruses Viruses can sometimes prevent Windows from recognizing the drive CLEAN THE DISC Sce the Tell Me How help file for instructions on cleaning your DVDs To access help files see page 25 CHECK FOR INTERRUPT REQUEST CONFLICTS See page PDA Hard drive problems RUN CHECK Disk 1 Click the Start button and click My Computer 2 Right click the drive letter local disk that you want to scan for errors and then click Properties 3 Click the Tools tab 4 Under Error checking click Check Now 5 Click Start E Mail Modem and Internet Problems Ea NOTE Connect the modem to an analog telephone jack only The modem does not operate while it is connected to a digital telephone network CHECK THE TELEPHONE LINE CONNECTION Verify that the telephone line is connected to the jack on the modem The jack has either a green label or a connector shaped icon next to it Ensure that you hear a click when you insert the telephone line connector into the modem CHECK THE TELEPHONE JACK Disconnect the telephone line from the modem and connect it to a telephone Listen for a dial tone Solving Problems 27 www dell com support dell com 28 CONNECT THE MOD
51. es and software updates Reference Computer documentation product specifications and white papers e How to use Windows XP e Documentation for my computer e Documentation for devices such as a modem Windows Help and Support Center 1 Click the Start button and click Help and Support 2 Type a word or phrase that describes your problem and click the arrow icon 3 Click the topic that describes your problem 4 Follow the instructions on the screen 10 Finding Information for Your Computer Setting Up and Using Your Computer Connecting the AC Adapter Japan only fy CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide 1 Connect the AC adapter to the plug on the AC power cable AN CAUTION If you decide to connect the green ground wire to an electrical outlet do not permitcontact between the green ground wire and power leads because electrical shock fire or damage to your computer can occur see the following figure If you decide not to connect the green ground wire to an electrical outlet go to step 3 2 Connect the metal ground connector to the grounding source on the outlet see the following figure a Loosen the grounding source b Slide the metal ground connector behind the grounding source and then tighten the grounding source llli mp 11 grounding source o metal ground connector 3 Connect the
52. gium Brussels International Access Code 00 Country Code 32 Website support euro dell com E mail for French Speaking Customers support euro dell com be fr emaildell City Code 2 Technical Support 02 481 92 88 Technical Support Fax 02 481 92 95 Customer Care 02713 15 65 Corporate Sales 02 481 91 00 Fax 02 481 92 99 Switchboard 02 481 91 00 Bermuda General Support 1 800 342 0671 Bolivia General Support toll free 00 10 0238 Brazil Website www dell com br International Access Code 00 Country Code 55 City Code 51 Customer Support Technical Support Technical Support Fax Customer Care Fax 0800 90 3355 51 481 5470 51 481 5480 Sales 0800 90 3390 British Virgin Islands General Support toll free 1 866 278 6820 Brunei Customer Technical Support Penang Malaysia 604 633 4966 Country Code 673 Customer Service Penang Malaysia 604 633 4949 Transaction Sales Penang Malaysia 604 633 4955 Canada North York Ontario International Access Code 011 Online Order Status www dell ca ostatus AutoTech automated technical support Customer Care Home Sales Small Business Customer Care med large business government Technical Support Home Sales Small Business Technical Support med large bus government Sales Home Sales Small Business Sales med large bus government Spare Parts Sales amp Extended Service Sales toll free toll free toll free toll free toll free
53. he Product Information 90 to 135 V at 50 60 Hz Guide for important voltage setting 180 to 265 V at 50 60 Hz information 100 V at 50 60 Hz for Japanese computers Backup battery 3 V CR2032 coin cell Physical Height x Width x Depth 32 3 x 9 5 x 35 6 cm 12 7 x 3 8 x 14 0 inches With stand 33 8 x 18 0 x 35 6 cm 13 3 x 7 1 x 14 0 inches Weight 7 43 kg 16 4 Ib Appendix 75 www dell com support dell com 76 Environmental Temperature Operating 10 to 35 C 50 to 95 F NOTE At 35 C 95 F the maximum operating altitude is 914 m 3000 ft Storage 409 to 65 C 410 to 1499F Relative humidity Maximum vibration Operating Storage Maximum shock Operating Storage Altitude Operating Storage Appendix 20 to 80 noncondensing 0 25 G at 3 to 200 Hz at 1 2 octave min 0 5 G at 3 to 200 Hz at 1 2 octave min bottom half sine pulse with a change in velocity of 50 8 cm sec 20 inches sec 23 G faired square wave with a velocity change of 508 cm sec 200 inches sec 15 2 to 3048 m 50 to 10 000 ft NOTE At 35 C 95 F the maximum operating altitude is 914 m 3000 ft 15 2 to 10 670 m 50 to 35 000 ft Standard Settings The system setup program contains the standard settings for your computer NOTICE Unless you are an expert computer user do not change the settings for this program Certain changes might make your computer work incorrectly See the followi
54. ication lines from the computer 4 Disconnect your computer and all attached devices from their electrical outlets and then press the power button to ground the system board 5 Remove the computer stand see page 12 fA CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover 6 Open the computer cover see page 58 Adding Parts Removing a Video Card 1 Remove the filler bracket by raising the hinged lever and sliding the filler bracket up hinged lever filler bracket 2 Press the card lever toward the PCI connector Wa AGP connector 3 Pull the card up and out of the card clip card clip PCI connector back of computer Adding Parts 67 www dell com support dell com 68 Installing a Video Card Ea NOTE If you purchased the optional video card ensure that you connected your monitor cable to the correct video connector NOTICE You must use low profile cards for your computer A full size card can damage the computer or the card 1 To add or replace the card press the card lever toward the PCI connector and gently press the card into the AGP connector until it clicks into place Release the card lever ensuring that the tab fits into the notch on the front end of the card Secure the card by lowering the hinged lever on the back panel Close the computer cover see page 72 Attach the computer stand see
55. inue to wait until you see the Windows desktop Then shut down your computer through the Start menu and try again F NOTE This changes the boot sequence for one time only On the next start up the computer boots according to the devices specified in the system setup program 4 When the boot device list appears highlight USB Flash Device and press lt Enter gt The computer restarts to the connected USB device Turning Off Your Computer NOTICE To avoid losing data turn off your computer by performing a Microsoft Windows operating system shutdown as described next rather than by pressing the power button Ea NOTE As an alternative to turning off your computer you can set your computer to enter standby or hibernate mode For information on power conservation modes see the Tell Me How help file or search for the keyword standby or hibernate in the Windows XP Help and Support Center To access help files see page 25 l Save and close any open files exit any open programs click the Start button and then click Turn Off Computer 2 Inthe Turn off computer window click Turn off The computer turns off after the shutdown process finishes Setting Up and Using YourComputer 21 www dell com support dell com 22 Setting Up and Using Your Computer Solving Problems Finding Solutions Sometimes it is difficult to figure out where to go for answers Use this chart to help you quickly find the answers to you
56. ion Guide for safety instructions Safety Instructions 7 www dell com support dell com Safety Instructions Finding Information for Your Computer What are you looking for Find It Here e How to set up my computer Setup Diagram e Tips on using Windows Tell Me How Help File e How to clean my computer 1 Click the Start button and click Help and Support e How to use my mouse and keyboard 2 Click User and system guides and click User s guides 3 Click Tell Me How Express Service Code and Service Tag Express Service Code and Product Key Label e Microsoft Windows License Label These labels are located on Finding Information for YourComputer 9 www dell com support dell com What are you looking for Find It Here Latest drivers for my computer Answers to technical service and support questions e Online discussions with other users and technical support Documentation for my computer 6 Dell Support Website support dell com The Dell Support website provides several online tools including Solutions Troubleshooting hints and tips articles from technicians and online courses Community Forum Online discussion with other Dell customers Upgrades Upgrade information for components such as memory the hard drive and the operating system Customer Care Contact information order status warranty and repair information Downloads Drivers patch
57. ither an FCC ID number or the FCC logo FE your system is considered to be a Class B digital device Once you have determined your system s FCC classification read the appropriate FCC notice Note that FCC regulations provide that changes or modifications not expressly approved by Dell could void your authority to operate this equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions This device may not cause harmful interference This device must accept any interference received including interference that may cause undesired operation Class A This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the manufacturer s instruction manual may cause harmful interference with radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case you will be required to correct the interference at your own expense Class B This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed t
58. ji CAUTION To guard against electrical shock alwavs unplug vour computer from the electrical outlet before opening the cover NOTICE Ensure that there is sufficient space to support the open cover at least 30 cm 1 ft of desk top space 6 Locate the two release buttons shown in the illustration Then press the two release buttons as you lift the cover NOTICE Open the cover slowly to ensure that you do not damage any cables 7 Raise the back of the cover and pivot it toward the front of the computer F NOTE Make sure that the computer is oriented with the cable security tab on top as shown in the illustration cable security release buttons 7 oo wa one on each side back of computer Adding Parts 59 www dell com support dell com 60 Looking Inside Your Computer fy CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide fy CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover NOTICE Be careful when opening the computer cover to ensure that you do not inadvertently disconnect cables from the system board CD or DVD drive hard drive power supply Adding Parts System Board front panel switch connector battery socket BATTERY page 79 FRONTPANEL CD drive connector IDE2 hard drive connector password jum
59. lecommunication lines from the computer Disconnect your computer and all attached devices from their electrical outlets and then press the power button to ground the system board NOTE The top hinge arm clicks when itis moved to the closed position the bottom hinge arm does not Move the hinge arms to the closed position Adding Parts 57 www dell com support dell com 6 Align the two clips on the inside of the front door with the two hinge arms 7 Press inward on the front door until it clips to both hinge arms hinge arms 2 in closed position front door clips 2 front door Opening the Computer Cover AN CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide Shut down the computer through the Start menu see page 21 2 Ensure that your computer and attached devices are turned off If your computer and attached devices did not automatically turn off when you shut down your computer turn them off now NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack Disconnect any telephone or telecommunication lines from the computer Disconnect your computer and all attached devices from their electrical outlets and then press the power button to ground the system board 58 Adding Parts 5 Remove the computer stand if it is attached see page 12
60. n and restart the computer When the DELL logo appears press lt F 12 gt immediately If you wait too long and the Microsoft Windows logo appears continue to wait until you see the Windows desktop Then shut down your computer through the Start menu and try again When the boot device list appears highlight Boot to Utility Partition and press lt Enter gt When the Dell Diagnostics Main Menu appears select the test you want to run see page 47 Dell Diagnostics Main Menu 1 After the Dell Diagnostics loads and the Main Menu screen appears click the button for the option you want F NOTE The Service Tag number for your computer is located at the top of each test screen Option Function Express Test Performs a quick test of devices This test typically takes 10 to 20 minutes and requires no interaction on your part Run Express Test first to increase the possibility of tracing the problem quickly Extended Test Performs a thorough check of devices This test typically takes an hour or more and requires you to answer questions periodically Custom Test Tests a specific device You can customize the tests you want to run Symptom Tree Lists the most common symptoms encountered and allows you to select a test based 2 on the symptom of the problem you are having If a problem is encountered during a test a message displaying the error code and a description of the problem appear Write down the error cod
61. n in this document is subject to change without notice 2003 2004 Dell Inc All rights reserved Reproduction in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo Inspiron Dell Precision Dimension OptiPlex DellNet PowerApp PowerVault PowerEdge PowerConnect Axim and Latitude are trademarks of Dell Inc Intel Pentium and Celeron are registered trademarks of Intel Corporation Microsoft and Windows are registered trademarks of Microsoft Corporation Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Inc disclaims any proprietary interest in trademarks and trade names other than its own Model DHP July 2004 P N H7228 Rev A00 Contents Safety Instructions 2 2 2 20 0 2000200 00000000008 7 Finding Information for YourComputer 2 9 Setting Up and Using Your Computer Connecting the AC Adapter Japanonly 2 11 Attaching and Removing the Computer Stand 12 Setting Up a Printer 000 0000 13 Printer Gablei sa 5 ce ii A ate ey ete AL Be inu 14 Connecting a Parallel Printer o 00 000 14 Connecting a USB Printer 2 00 15 Connecting an IEEE 1394 Device Optional 16 Setting Up a Home and Office Network 2 2 2 16 Connecting to a
62. nd click Help and Support 2 Click User and system guides and click User s guides 3 Click Tell Me How To ACCESS WINDOWS HELP 1 Click the Start button and click Help and Support 2 Type a word or phrase that describes your problem and click the arrow icon 3 Click the topic that describes your problem 4 Follow the instructions shown on the screen TO LOCATE ADDITIONAL INFORMATION FOR YOUR COMPUTER Sce page 9 Batterv Problems AN CAUTION There is a danger of a new battery exploding if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions fy CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide REPLACE THE BATTERY If you have to repeatedly reset time and date information after turning on the computer or if an incorrect time or date displays during start up replace the battery see page 79 If the battery still does not work properly contact Dell see page 83 Solving Problems 25 www dell com support dell com 26 Drive Problems CD drive problems Ei NOTE High speed CD drive vibration is normal and may cause noise which does not indicate a defect in the drive or the CD ADJUST THE WINDOWS VOLUME CONTROL Click the speaker icon in the lower right corner of your screen e Ensure that th
63. ness customers including Premier Platinum and Gold customers For specific web addresses for your country find the appropriate country section in the table below NOTE Toll free numbers are for use within the country for which they are listed When you need to contact Dell use the electronic addresses telephone numbers and codes provided in the following table If you need assistance in determining which codes to use contact a local or an international operator Country City Department Name or Service Area Area Codes International Access Code Website and E Mail Address Local Numbers and Country Code Toll Free Numbers City Code Anguilla General Support toll free 800 335 003 1 Antigua and Barbuda General Support 1 800 805 5924 Appendix 83 www dell com support dell com Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Tol l Free Numbers Argentina Buenos Aires International Access Code 00 Country Code 54 City Code 11 Website www dell com ar E mail us_latin_services dell com E mail for desktop and portable computers la techsupport dell com E mail for servers and EMC la_enterprise dell com Customer Care Tech Support Tech Support Services Sales toll free 0 800 444 0730 toll free 0 800 444 0733 toll free 0 800 444 0724 0 810 444 3355 Aruba General
64. ng figure for an example of the main program screen Dell Dimension 4600C Intel Pentium 4 Processor ann GHz BIOS Version nnn Level 2 Cache nnn KB Integrated Service Tag nnnnnn System Time 00 00 00 System Date DAY MO DATE YR Drive Configuration lt Enter gt Boot Sequence lt Enter gt Hard Disk Drive Sequence lt Enter gt Memory Information lt Enter gt CPU Information lt Enter gt Integrated Devices LegacySelect Options lt Enter gt Power Management lt Enter gt System Security lt Enter gt Keyboard NumLock Report Keyboard Errors duto Power On Fast Boot OS Install Mode IDE Hard Drive Acoustics Mode System Event Log Asset Tag dada ii Pee ee ae cated Appendix 77 www dell com support dell com 78 Viewing Settings 1 Tur on or restart your computer 2 When the blue DELL logo appears press lt F2 gt immediately If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop Then shut down your computer and try again System Setup Screens The system setup program screens display the current configuration information for your computer Information on the screen is divided into five areas e Title The box at the top of all screens that lists the computer name e Computer data Two boxes below the title box that display your computer processor L2 cache service tag and the version number of the BIOS e O
65. nnector One Type I card and one Type II card using either connector Two Type I cards or two Type Il cards One Type III card using the lower connector Both PC Card connectors support extended PC Cards Adding Parts Installing a PC Card Ea NOTE The length of some PC Cards may prevent the front panel door from closing PC Cards are generally marked with a symbol such as a triangle or an arrow to indicate which end to insert into the slot and the cards are keyed to prevent incorrect insertion If card orientation is not clear see the documentation supplied with the card 1 Hold the card with its orientation symbol pointing into the slot and the top side of the card facing up F NOTE A PC Card is not a bootable device 2 Insert the card into the slot and press firmly until the card is completely seated in the internal PC Card connector 3 Ifyou encounter too much resistance when you insert the card do not force the card Check the card s orientation and try again 4 Your computer recognizes most PC Cards and automatically loads the appropriate device driver for use with the computer If the configuration program tells you to load the manufacturer s drivers install them with the CD that accompanied the PC Card Adding Parts 63 www dell com support dell com 64 Removing a PC Card NOTICE Use the PC Card configuration utility on the taskbar to select and stop a card from functioning before you remove
66. nnectors for devices that typically remain connected such as printers and keyboards NOTICE This computer supports the use of a USB hub However do not connect two or more USB hubs to a USB connector Doing so may cause the computer to unexpectedly restart NOTE If you attach a USB device that was not included in your original computer order you may need to install a specific driver to make the device work Check the documentation that came with the device or contact the USB device manufacturer for more information 6 headphone connector Use the headphone connector to attach headphones and most kinds of speakers 7 hard drive activity light The hard drive activity light is on when the computer reads data from or writes data to the hard drive The light might also be on when devices such as your CD player are operating 8 power button Press to turn on the computer NOTICE To avoid losing data do not use the power button to turn off the computer Instead perform an operating system shutdown 9 front panel door Open the door to use the front panel connectors NOTE The front door is removable if you remove it or accidentally knock it off its hinges it snaps back in place For instructions on how to reattach the door see page 57 54 Adding Parts Back View Ea NOTE The front panel door is removable if you remove it or accidentally knock it off its hinges it snaps back in place For instructions on how to rea
67. o provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the manufacturer s instruction manual may cause interference with radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on you are encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and the receiver Appendix e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio television technician for help FCC Identification Information The following information is provided on the device or devices covered in this document in compliance with FCC regulations e Model number DHP Company Name Dell Inc One Dell Way Round Rock Texas 78682 USA 512 338 4400 Contacting Dell To contact Dell electronically you can access the following websites e www dell com support dell com technical support e premiersupport dell com technical support for educational government healthcare and medium large busi
68. o take advantage of Hyper Threading technology While many programs can benefit from Hyper Threading some programs have not been optimized for Hyper Threading and may require an update from the software manufacturer Contact the software manufacturer for updates and information about using Hyper Threading with your software Setting Up and Using Your Computer To determine if your computer is using Hyper Threading technology 1 Click the Start button right click My Computer and then click Properties 2 Click Hardware and click Device Manager 3 Inthe Device Manager window click the plus sign next to the processor type If Hyper Threading is enabled the processor is listed twice You can enable or disable Hyper Threading through the system setup program For more information on accessing the system setup program see page 78 For more information on Hyper Threading search the Knowledge Base on the Dell Support website at support dell com Booting to a USB Device NOTE To boot to a USB device the device must be bootable To make sure your device is bootable check the device documentation To restart your computer to a USB device such as a memory key or CD RW drive 1 Connect the USB device to a USB connector see page 54 2 Shut down see page 21 and restart the computer 3 Tum on the computer When the DELL logo appears press lt F 12 gt immediately If you wait too long and the Microsoft Windows logo appears cont
69. oblems 32 IEEE 1394 Device Problems 0 0000 33 Keyboard Problems 2 00000004 33 Mouse Problems 0 00 34 Network Problems 00000 20020004 35 PC Gard Problems 00 35 Power Problems 0000 0200000504 36 PrinterProblems 2 2 2 0 20 0005508 37 ScannerProblems 2 2 020 022004 38 Sound and Speaker Problems 39 No sound from speakers 00000 39 No sound from headphones Lee 40 Contents Video and Monitor Problems 2 2020202020200002 40 Ifthe screenis blank 202020 0 0 0 0 00004 40 If the screenisdifficulttoread 02 41 Advanced Troubleshooting Diagnostic Lights 0 0 000 43 Dell Diagnostics 0 00 0 46 Starting the Dell Diagnostics 2 2 en 47 Drivers a a A a A a a A Ba 48 WhatlsaDriver2 e ai a a ae a E e a a a a 48 Identifying Drivers 00000 48 Reinstalling Drivers 000 49 Restoring Your Operating System aa aaa aaa 49 Using Microsoft Windows XP System Restore 50 Using Dell PC Restore by Symantec 51 Resolving Software and Hardware Incompatibilities 52 Adding Parts Front and Back View of the Computer 2 53 Front View ss 24 cag Som RO SE Se ee ee 53 Back View a ia See a ea aw a la 55 Reattaching the FrontDoor 2 2 0 57 Opening the Compute
70. ormation Use blank CD RWs to write to CDs or to erase rewrite or update data on CDs Helpful Tips Use Microsoft Windows Explorer to drag and drop files to a CD R or CD RW only after you start Sonic RecordNow and open a RecordNow project You must use CD Rs to burn music CDs that you want to play in regular stereos CD RWSs do not play in most home or car stereos e You cannot create audio DVDs with Sonic RecordNow e Music MP3 files can be played only on MP3 players or on computers that have MP3 software installed Do not burn a blank CD R or CD RW to its maximum capacity for example do not copy a 650 MB file to a 650 MB blank CD The CD RW drive needs 1 or 2 MB of the blank CD to finalize the recording e Use a blank CD RW to practice CD recording until you are familiar with CD recording techniques If you make a mistake you can erase the data on the CD RW and try again You can also use blank CD RWs to test music file projects before you record the project permanently to a blank CD R e See the Sonic support website at support sonic com for additional information Hyper Threading Hyper Threading is an Intel technology that can enhance overall computer performance by allowing one physical microprocessor to function as two logical microprocessors capable of performin ng certain tasks simultaneously It is recommended that you use the Microsoft Windows XP operating system because Windows XP is optimized t
71. ort Policy U S Only Technician assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the operating system software programs and hardware drivers to the original default configuration as shipped from Dell as well as the verification of appropriate functionality of the computer and all Dell installed hardware In addition to this technician assisted technical support online technical support is available at support dell com Additional technical support options may be available for purchase Dell provides limited technical support for the computer and any Dell installed software and peripherals Support for third party software and peripherals is provided by the original manufacturer including those purchased and or installed through Dell Software and Peripherals Readyware and Custom Factory Integration 1 Repair services are provided pursuant to the terms and conditions of vour limited warrantv and anv optional support service contract purchased with the computer All Dell standard components included in a Custom Factory Integration CFI project are covered by the standard Dell limited warranty for your computer However Dell also extends a parts replacement program to cover all nonstandard third party hardware components integrated through CFI for the duration of the computer s service contract Definition of Dell Installed Software and
72. ower button to ground the system board 4 Remove the computer stand see page 13 5 Open the computer cover see page 58 Appendix Locate jumper PSWD on the system board see page 61 and remove the jumper plug Close the computer cover see page 72 plug your computer into an electrical outlet and turn on the computer The existing password s will be erased 8 Shut down the computer see page 21 NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack 9 Turn off any attached devices and disconnect them from their electrical outlets 10 Disconnect the computer power cable from the wall outlet and then press the power button to ground the system board 11 Open the computer cover see page 58 12 Reconnect the jumper plug to jumper PSWD see page 61 13 Close the computer cover see page 72 14 Attach the computer stand see page 12 NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 15 Connect your computer and devices to electrical outlets and turn them on Turning on your computer with the PSWD jumper installed reenables the password feature Replacing the Battery ji CAUTION Before vou begin anv of the procedures in this section follow the safetv instructions located in the Product Information Guide A coin cell batterv maintains computer configuration date
73. page 12 CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover Open the computer cover see page 58 Press the lever on the retention arm and raise the retention arm If you are installing a new card remove the filler bracket to create an empty card slot opening If you are replacing a card that is already installed in the computer remove the card If necessary disconnect any cables connected to the card Grasp the card by its top corners and ease it out of its connector Prepare the card for installation See the documentation that came with the card for information on configuring the card making internal connections or otherwise customizing it for your computer CAUTION Some network adapters automatically start the computer when they are connected to a network To guard against electrical shock be sure to unplug your computer from its electrical outlet before installing any cards Insert the card into the card connector If the card is full length insert the end of the card into the card guide bracket as you lower the card toward its connector on the system board Insert the card firmly into the card connector on the riser board Lower the retention arm and press it into place securing the card s in the computer Adding Parts 65 www dell com support dell com 66 12 Reconnect any cables that you previously removed 13 Connect any cables tha
74. per PWD1 aus page a LT e serial ATA connector main power connector a a SATA1 POWER E TA standbv power light AUX_PWR H microprocessor fan connector FAN memory module connectors DDR_AO DDR_BO microprocessor IL page 68 video card connector CPU JG U LI connector AGP 6 microprocessor power connector 12VPOWER im E PCI1 card connector A ilu page 65 E audio connector CD IN telephony voice modem front panel audio cable connector MODEM connector FRONTAUDIO back of computer Adding Parts 61 www dell com support dell com 62 Adding PC Cards Optional fy CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide You can add PC Cards to computers with integrated PC Card connectors PC Card Types Ea NOTE Tvpe of card refers to its thickness not its functionality The PC Card slot has two connectors that support the following four combinations of cards F NOTE Your computer is designed for either 5 V or 3 3 V 16 bit PCMCIA cards Some cards are keyed for 3 3 V only but will not fit into the PC slot Cards are keyed to prevent incorrect insertion into the slot If card orientation is not clear see the documentation supplied with the card A single Type I or Type II card using either the upper or lower PC Card co
75. port 001 877 384 8979 International Access Code 00 Country Code 52 Sales Customer Service Main or 001 877 269 3383 50 81 8800 or 01 800 888 3355 001 877 384 8979 or 001 877 269 3383 50 81 8800 or 01 800 888 3355 Montserrat General Support toll free 1 866 278 6822 Netherlands Antilles General Support 001 800 882 1519 Netherlands Amsterdam International Access Code 00 Country Code 31 City Code 20 Website support euro dell com Technical Support Technical Support Fax Home Small Business Customer Care Relational Customer Care Home Small Business Sales Relational Sales Home Small Business Sales Fax Relational Sales Fax Switchboard Switchboard Fax 020 674 45 00 020 674 47 66 020 674 42 00 020 674 4325 020 674 55 00 020 674 50 00 020 674 47 75 020 674 47 50 020 674 50 00 020 674 47 50 New Zealand International Access Code 00 Country Code 64 E mail New Zealand nz_tech_support dell com E mail Australia au_tech_support dell com Technical Support for desktop and portable computers Technical Support for servers and storage Home and Small Business Government and Business 0800 443 563 0800 505 098 0800 446 255 0800 444 617 Sales 0800 441 567 Fax 0800 441 566 Nicaragua General Support 001 800 220 1006 94 Appendix Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail
76. ptions A scrollable box listing options that define the configuration of your computer including installed hardware power conservation and security features Fields to the right of the option titles contain settings or values The fields that you can change appear bright on the screen The fields that you cannot change because they are set by the computer appear less bright When lt Enter gt appears to the right of an option title press lt Enter gt to access a popup menu of additional options e Key functions A line of boxes across the bottom of all screens that lists keys and their functions within system setup e Help Press lt F1 gt for information on the option that is selected highlighted Clearing Forgotten Passwords fy CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide If you forget your user or setup password you cannot operate your computer or change settings in the system setup program until you clear the forgotten password s NOTICE This process erases both the system and setup passwords 1 Shut down the computer see page 21 NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack 2 Turn off any attached devices and disconnect them from their electrical outlets 3 Disconnect the computer power cable from the wall outlet and then press the p
77. puter to an earlier operating state without affecting data files if changes to the hardware software or other system settings have left the computer in an undesirable operating state See the Windows Help and Support Center for information on using System Restore To access help see page 10 Q NOTICE Make regular backups of vour data files Svstem Restore does not monitor vour data files or recover them Ea NOTE The procedures in this document were written for the Windows default view so they may not work if you set your Dell computer to the Windows Classic view Creating a Restore Point 1 Click the Start button and click Help and Support 2 Click System Restore 3 Follow the instructions on the screen Restoring the Computer to an Earlier Operating State If problems occur after you install a device driver use Device Driver Rollback see page 50 to resolve the problem If that is unsuccessful then use System Restore NOTICE Before you restore the computer to an earlier operating state save and close any open files and exit any open programs Do not alter open or delete any files or programs until the system restoration is complete 1 Click the Start button point to All Programs Accessories System Tools and then click System Restore 2 Ensure that Restore my computer to an earlier time is selected and click Next 3 Click a calendar date to which you want to restore your computer The Select a Restore Point sc
78. r Cover 0000 58 Looking Inside Your Computer 00 000000 60 system Board 3332 i ie A Ade e i AR Se es 61 Adding PC Cards Optional 00 000 62 PC Card Types siga b i Gd ee eae ee Ree hee BA 62 Installing a PC Card 63 Removing a PC Card o osn uor s a eh i a a a a 64 Adding Other Cards 2 2 2 2 en 65 Contents 5 6 Adding or Replacing a Video Card 2 2 2 222 66 Removing a Video Card LL 67 Installing a Video Card 00000 68 Adding Memorv aaa 68 DDR Memory Overview 000 68 Installing Memory aaa a 69 Removing Memory L 71 Closing the ComputerCover 2 2 2 72 5 Appendix Specifications 2 0 0 00 73 Standard Settings 00 0000 77 Viewing Settings 2 2 2 2 E a B a a Y 78 System Setup Screens e a G 78 Clearing Forgotten Passwords 2 78 Replacing the Battery 00 aaa 79 Dell Technical Support Policy U S Only 2 2 22202 81 Definition of Dell Installed Software and Peripherals 81 Definition of Third Party Software and Peripherals 81 FCC Notices U S Only aaa 82 ClasSAZ y L 55 ot wel Sie B nn oes Ge ble aes 82 Clas SB 2394 bates alah ata beh Ree oa ee ee Bl 82 FCC Identification Information aa 83 Contacting Dell 3 gu fs Bee 4 ee eh ed Ge 83 li L A Sect otek Abdel 101 Contents Safety Instructions See your Product Informat
79. r Use the yellow center LFE connector available on computers with integrated sound to attach your subwoofer On computers with a sound card use the connector on the card 15 keyboard connector If you have a standard keyboard plug it into the purple keyboard connector If you have a USB keyboard plug it into a USB connector 16 diagnostic lights 4 Use the lights to help you troubleshoot a computer problem based on the diagnostic code For more information see page 43 17 integrated video If this connector has a protective cap over it then your computer has the optional connector video card installed If this connector does not have a protective cap over it plug the cable from your monitor into the blue connector 18 SPDIF out connector Use this connector to provide a digital audio signal to amplifiers a mini disc and other SPDIF in compatible equipment Reattaching the Front Door To prevent damage to your computer the front door is designed to break away if it is opened too far To reattach the front door 1 2 Shut down the computer through the Start menu see page 21 Ensure that your computer and attached devices are turned off If your computer and attached devices did not automatically turn off when you shut down your computer turn them off now NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack Disconnect any telephone or te
80. r questions START HERE Is the power light blinking Did you hear more than one beep when you turned on the computer YES Is the power light on NO See page 36 YES Press a key or move the YES mouse See the Tell M e How help file for information on standby mode For more information see page 25 Get technical assistance from Dell See page 83 NO Are you seeing an error message before Windows starts CONTINUE YES See page 29 Solving Problems 23 www dell com support dell com Are you having a problem with YES Are you having some other type of problem 24 Solving Problems YES video or the monitor See page 40 YES sound or the speakers O See page 39 YES the printer O See page 37 YES the modem See page 27 YES the mouse See page 34 YES the keyboard o See page 33 VES the hard drive or a disk drive o See page 26 VES S the network adapter Q ee Pase 35 YES the scanner See page 38 YES Windows error messages See page 29 YES a program See page 30 YES the Internet See page 27 YES your e mail O See page 27 See page 30 Finding Help Information TO ACCESS THE TELL ME HOW HELP FILE 1 Click the Start button a
81. re Troubleshooter 52 troubleshooting continued Help and Support Center 10 restore to previous state 9 50 troubleshooting See problems turning off your computer 21 U USB devices booting to 21 V video problems 40 video memory connector 61 volume adjusting 39 WwW Windows XP Device Driver Rollback 49 Hardware Troubleshooter 52 Help and Support Center 10 help accessing 25 Hyper Threading 20 Program Compatibility Wizard 30 reinstalling 50 scanner 38 System Restore 49 50 wizards Program Compatibility Wizard 30 Index 103
82. re entering are valid CHECK FOR VIRUSES Use a virus scanning program to check the hard drive or CDs RESTART THE COMPUTER Save and close any open files exit any open programs and then shut down your computer through the Start menu instead of by pressing the power button Otherwise you may lose data CHECK FOR COMPATIBILITY e Ensure that the program is compatible with the operating system installed on your computer and that your computer meets the minimum hardware requirements needed to run the software See the software documentation for information e If necessary uninstall and then reinstall the program ENSURE THAT YOU PROPERLY INSTALLED AND CONFIGURED THE PROGRAM Sce the software documentation for information If necessary uninstall and then reinstall the program Solving Problems 31 www dell com support dell com 32 Other technical problems Go TO THE DELL SUPPORT WEBSITE Go to support dell com for help with general usage installation and troubleshooting questions The support website offers several different tools to help you such as Dell Forum a chat room where you can communicate with other Dell customers about their computers and gain access to technical support through e mail See Dell Support Website on page 9 for more information about the website See Dell Technical Support Policy U S Only on page 81 for a description of the hardware and software support provided by Dell CALL D
83. reen provides a calendar that allows you to see and select restore points All calendar dates with available restore points appear in boldface type 4 Select a restore point and click Next If a calendar date has only one restore point then that restore point is automatically selected If two or more restore points are available click the restore point that you prefer 5 Click Next The Restoration Complete screen appears after System Restore finishes collecting data and then the computer restarts 6 After the computer restarts click OK To change the restore point you can either repeat the steps using a different restore point or you can undo the restoration Advanced Troubleshooting Undoing the Last System Restore NOTICE Before you undo the last system restore save and close all open files and exit any open programs Do not alter open or delete any files or programs until the system restoration is complete 1 Click the Start button point to All Programs Accessories System Tools and then click System Restore 2 Click Undo my last restoration and click Next Using Dell PC Restore by Symantec Use Dell PC Restore by Symantec only as the last method to restore your operating system PC Restore restores your hard drive to the operating state it was in when you purchased the computer Any programs or files added since you received your computer including data files are permanently deleted from the hard drive D
84. restarts click OK Advanced Troubleshooting 51 www dell com support dell com 52 Enabling System Restore If you reinstall Windows XP with less than 200 MB of free hard disk space available System Restore is automatically disabled To see if System Restore is enabled 1 2 3 4 5 Click the Start button and click Control Panel Click Performance and Maintenance Click System Click the System Restore tab Ensure that Turn off System Restore is unchecked Resolving Software and Hardware Incompatibilities Windows XP IRQ conflicts occur if a device either is not detected during the operating system setup or is detected but incorrectly configured To check for conflicts on a computer running Windows XP 1 2 3 4 Click the Start button and click Control Panel Click Performance and Maintenance and click System Click the Hardware tab and click Device Manager In the Device Manager list check for conflicts with the other devices Conflicts are indicated by a yellow exclamation point beside the conflicting device or a red x if the device has been disabled Double click any conflict to display the Properties window If an IRQ conflict exists the Device status area in the Properties window reports the cards or devices that share the device s IRQ Resolve conflicts by reconfiguring the devices or removing the devices from the Device Manager To use the Windows XP Hardware Troubleshooter 1 2 3
85. ring a memory upgrade keep them separate from any new modules that you may have even if you purchased the new modules from Dell You should install your original memory modules in pairs in connectors DDR_AO and DDR_BO If possible do not pair an original memory module with a new memory module Otherwise your computer may not function at optimal performance Ea NOTE Memory purchased from Dell is covered under your computer warranty Installing Memory AN CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide 1 Shut down the computer through the Start menu see page 21 2 Ensure that your computer and attached devices are turned off If your computer and attached devices did not automatically turn off when you shut down your computer turn them off now NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack 3 Disconnect any telephone or telecommunication lines from the computer 4 Disconnect your computer and all attached devices from their electrical outlets and then press the power button to ground the system board 5 Remove the computer stand see page 12 iy CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover 6 Open the computer cover see page 58 Adding Parts 69 www dell com support d
86. roblems Ea NOTE Dell does not cover the printer s warranty If you need technical assistance for your printer call the printer s manufacturer See the printer documentation for the correct phone number CHECK THE PRINTER DOCUMENTATION See the printer documentation for setup and troubleshooting information ENSURE THAT THE PRINTER IS TURNED ON See the printer documentation for power button information VERIFY THE PRINTER CABLE CONNECTIONS e See the printer documentation for cable connection information e Ensure that the printer cables are securely connected to the printer and the computer see page 13 TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp Solving Problems 37 www dell com support dell com VERIFY THAT THE PRINTER IS RECOGNIZED BY Winpows 1 Click the Start button and click Control Panel 2 Click Printers and Other Hardware 3 Click View installed printers or fax printers If the printer is listed right click the printer icon 4 Click Properties and then select the Ports tab For a parallel printer ensure that the Print to the following port s setting is LPTI Printer Port For a USB printer ensure that the Print to the following port s setting is USB REINSTALL THE PRINTER DRIVER See the printer documentation for instructions Scanner Problems F NOTE Dell does not cover the scanner s warranty If you need
87. rough the Start menu see page 21 2 Ensure that your computer and attached devices are turned off If your computer and attached devices did not automatically turn off when you shut down your computer turn them off now NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack 3 Disconnect any telephone or telecommunication lines from the computer 4 Disconnect your computer and all attached devices from their electrical outlets and then press the power button to ground the system board Remove the computer stand see page 12 5 fy CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover 6 Open the computer cover see page 58 7 Press out the securing clip at each end of the memory module connector 8 Grasp the module and pull up If the module is difficult to remove gently ease the module back and forth to remove it from the connector Adding Parts 71 www dell com support dell com 72 Closing the Computer Cover 1 Ensure that all cables are connected and fold cables out of the way Gently pull the power cables toward you so that they do not get caught underneath the drives 2 Ensure that no tools or extra parts are left inside the computer 3 Close the cover a b c d Pivot the cover down Press down on the right side of the cover until it closes Press down on
88. ry modules that you are installing are compatible with your computer see page 68 If the problem persists contact Dell see page 83 Ensure that the cables are properly connected from the hard drive CD drive and DVD drive to the system board see page 61 If the problem persists contact Dell see page 83 None Q yellow O Dell Diagnostics green off If you experience a problem with your computer perform the checks in Solving Problems on page 23 and run the Dell Diagnostics before you contact Dell for technical assistance Running the Dell Diagnostics may help you resolve the problem without contacting Dell If you do contact Dell the test results can provide important information for Dell s service and support personnel The Dell Diagnostics allows you to e Perform express extended or custom tests on one or all devices Select tests based on a symptom of the problem you are having e Choose how many times a test is run e Display test results Suspend testing if an error is detected e Access online help information that describes the tests and devices Advanced Troubleshooting Receive status messages that tell you whether tests completed successfully Receive error messages if problems are detected Starting the Dell Diagnostics NOTICE Only use the Dell Diagnostics to test your Dell computer Using this program with other computers can result in error messages Shut dow
89. s Fax Fax calls from outside of France Corporate Technical Support Customer Care Switchboard Sales Fax 0825 387 270 0825 823 833 0825 004 700 0499 75 40 00 0825 004 700 0825 004 701 0499 75 40 01 0825 004 719 0825 338 339 0155947100 0155947100 0155947101 88 Appendix Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Germany Langen International Access Code 00 Country Code 49 City Code 6103 Website support euro dell com E mail tech_support_central_europe dell com Technical Support Home Small Business Customer Care Global Segment Customer Care Preferred Accounts Customer Care Large Accounts Customer Care Public Accounts Customer Care Switchboard 06103 766 7200 0180 5 224400 06103 766 9570 06103 766 9420 06103 766 9560 06103 766 9555 06103 766 7000 Greece International Access Code 00 Countiv Code 30 Website support euro dell com E mail support euro dell com gr en emaildell Technical Support Gold Service Technical Support 00800 44 14 95 18 00800 44 14 00 83 Switchboard 2108129810 Gold Service Switchboard 2108129811 Sales 2108129800 Fax 2108129812 Grenada General Support toll free 1 866 540 3355 Guatemala General Support 1 800 999 0136 Guyana General Support toll free 1 877 270 4609 Appendix 89 www
90. t should be attached to the card See the documentation for the card for information about the card s cable connections NOTICE Do not route card cables over or behind the cards Cables routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment 14 Close the computer cover see page 72 15 Attach the computer stand see page 12 Q NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 16 Connect your computer and devices to electrical outlets and turn them on 17 Install any drivers required for the card as described in the card documentation Adding or Replacing a Video Card fy CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide NOTE You must use low profile cards for your computer A full size card can cause damage to the computer or the card Your Dell computer provides a connector for an AGP card 1 Shut down the computer through the Start menu see page 21 2 Ensure that your computer and attached devices are turned off If your computer and attached devices did not automatically turn off when you shut down your computer turn them off now NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack 3 Disconnect any telephone or telecommun
91. technical assistance for your scanner call the scanner s manufacturer See the scanner documentation for the correct phone number CHECK THE SCANNER DOCUMENTATION See the scanner documentation for setup and troubleshooting information UNLOCK THE SCANNER Ensure that your scanner is unlocked if it has a locking tab or button RESTART THE COMPUTER AND TRY THE SCANNER AGAIN CHECK THE CABLE CONNECTIONS e If your scanner has a power cable ensure that the power cable is firmly connected to a working electrical outlet and that the scanner is turned on Ensure that the scanner cable is firmly connected to the computer and to the scanner VERIFY THAT THE SCANNER IS RECOGNIZED BY MICROSOFT Winpows 1 Click the Start button and click Control Panel 2 Click Printers and Other Hardware 3 Click Scanners and Cameras If vour scanner is listed Windows recognizes the scanner REINSTALL THE SCANNER DRIVER See the scanner documentation for instructions 38 Solving Problems Sound and Speaker Problems No sound from speakers F NOTE The volume control in some MP3 players overrides the Windows volume setting If you have been listening to MP3 songs ensure that you did not turn the player volume down or off CHECK THE SPEAKER CABLE CONNECTIONS Ensure that the speakers are connected as shown on the setup diagram supplied with the speakers If you purchased a sound card ensure that the speakers are connected to
92. the card ENSURE THAT THE SUBWOOFER AND THE SPEAKERS ARE TURNED ON Sce the setup diagram supplied with the speakers If your speakers have volume controls adjust the volume bass or treble to eliminate distortion ADJUST THE WINDOWS VOLUME CONTROL Click or double click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up and that the sound is not muted DISCONNECT HEADPHONES FROM THE HEADPHONE CONNECTOR Sound from the speakers is automatically disabled when headphones are connected to the computer s front panel headphone connector TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp ENABLE DIGITAL MODE Your speakers do not work if the CD drive is operating in analog mode To enable digital mode 1 Click the Start button click Control Panel and then click Sounds Speech and Audio Devices 2 Click Sounds and Audio Devices 3 Click the Hardware tab 4 Double click the name of your CD drive 5 Click the Properties tab 6 Check the Enable digital CD audio for this CD ROM device box ELIMINATE POSSIBLE INTERFERENCE Turn off nearby fans fluorescent lights or halogen lamps to check for interference RUN THE SPEAKER DIAGNOSTICS Some speaker systems have self diagnostics See the speaker documentation for diagnostics instructions Solving Problems 39 www dell com support dell com 40
93. ttach the door see page 57 55 Adding Parts www dell com support dell com 1 parallel connector Connect a parallel device such as a printer to the parallel connector If you have a USB printer plug it into a USB connector 2 mouse connector Plug a standard mouse into the green mouse connector Turn off the computer and any attached devices before you connect a mouse to the computer If you have a USB mouse plug it into a USB connector 3 surround connector Use the black surround connector to attach multichannel capable speakers On computers with a sound card use the connector on the card 4 line out connector Use the green line out connector to attach headphones and most speakers with integrated amplifiers On computers with a sound card use the connector on the card 5 line in connector Use the blue line in connector to attach a record playback device such as a cassette player CD player or VCR On computers with a sound card use the connector on the card 6 network adapter To attach your computer to a network or modem connect one end of a network cable connector to either a network jack or your network device Connect the other end of the network cable to the network adapter connector on the back panel of your computer A click indicates that the network cable has been securely attached On computers with a network connector card use the connector on the card It is re
94. u have too many programs open Close all windows and open the program that you want to use In some cases you might have to restart your computer to restore computer resources If so run the program that you want to use first OPERATING SYSTEM NOT FOUND Contact Dell see page 83 THE FILE BEING COPIED IS TOO LARGE FOR THE DESTINATION DRIVE The file that you are trying to copy is too large to fit on the disk Try copying the file to a blank disk or using a larger capacity disk XNIS NOT ACCESSIBLE THE DEVICE IS NOT READY Insert a disc into the drive and try again Solving Problems 29 www dell com support dell com 30 General Problems The computer stops responding TURN THE COMPUTER OFF If your computer locks up and you are unable to get a response by pressing a key on your keyboard or moving your mouse press and hold the power button for at least 8 to 10 seconds until the computer turns off Then press the power button again to turn on the computer You might lose data if you are unable to perform an operating system shutdown A program stops responding END THE PROGRAM 1 Press lt Ctrl gt lt Shift gt lt Esc gt simultaneously 2 Click Applications 3 Click the program that is no longer responding 4 Click End Task A program crashes repeatedly F NOTE Software usually includes installation instructions in its documentation or on a CD CHECK THE SOFTWARE DOCUMENTATION Many software manufact
95. urers maintain websites with information that may help you solve the problem Ensure that you properly installed and configured the program If necessary uninstall and then reinstall the program A program is designed for an earlier Microsoft Windows operating system RUN THE PROGRAM COMPATIBILITY WIZARD Windows XP provides a Program Compatibility Wizard that configures a program so it runs in an environment similar to non Windows XP operating system environments 1 Click the Start button point to All Programs Accessories and then click Program Compatibility Wizard 2 In the welcome screen click Next 3 Follow the instructions on the screen Solving Problems A solid blue screen appears TURN THE COMPUTER OFF If the computer does not respond to a keystroke or a proper shutdown press the power button for at least 8 to 10 seconds until the computer turns off Press the power button again to restart the computer The chkdsk program automatically runs during the start up process Follow the instructions on the screen Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION BACK UP YOUR FILES IMMEDIATELY If your computer has a CD RW drive or a zip drive installed see the drive s documentation for instructions ENSURE THAT YOU HAVE NOT MADE AN ERROR WHILE ENTERING DATA Sce the program documentation to ensure that the values or characters you a
96. ustomer Care Relational Home Small Business Customer Care Switchboard Relational Switchboard Fax Relational Switchboard Home Small Business Switchboard Fax Home Small Business 7023 0182 7023 0184 3287 5505 3287 1200 3287 1201 3287 5000 3287 5001 Dominica General Support toll free 1 866 278 6821 Dominican Republic General Support 1 800 148 0530 Ecuador General Support toll free 999 119 El Salvador General Support 01 899 753 0777 Appendix 87 www dell com support dell com Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Finland Helsinki International Access Code 990 Country Code 358 City Code 9 Website support euro dell com E mail fin_support dell com E mail Support servers Nordic_support dell com Technical Support Technical Support Fax Relational Customer Care Home Small Business Customer Care Fax Switchboard 09 253 313 60 09 253 313 81 09 253 313 38 09 693 791 94 09 253 313 99 09 253 313 00 France Paris Montpellier International Access Code 00 Country Code 33 City Codes 1 4 Website support euro dell com E mail support euro dell com fr fr emaildell Home and Small Business Technical Support Customer Care Switchboard Switchboard calls from outside of France Sale
97. ve a DVD CD RW combo drive and you experience recording problems check for available software patches at the Sonic support website at support sonic com F NOTE Most commercial DVDs have copyright protection and cannot be copied using Sonic RecordNow Click the Start button point to All Programs Sonic RecordNow gt RecordNow 2 Click either the audio tab or the data tab depending on the kind of CD you are planning to copy Click Exact Copy To copy the CD or DVD e Ifyou have one CD or DVD drive ensure that the settings are correct and click Copy The computer reads your source CD or DVD and copies it to a temporary folder on your computer hard drive When prompted insert a blank CD or DVD into the CD or DVD drive and click OK e If you have two CD or DVD drives select the drive into which you have inserted your source CD or DVD and click Copy The computer copies the data on the CD or DVD to the blank CD or DVD Once you have finished copying the source CD or DVD the CD or DVD that you have created automatically ejects Setting Up and Using YourComputer 19 www dell com support dell com 20 Using Blank CD Rs and CD RWs Your CD RW drive can write to two different types of recording media CD Rs and CD RWs Use blank CD Rs to record music or permanently store data files After creating a CD R you cannot write to that CD R again without changing your method of recording see the Sonic documentation for more inf
98. ver use Windows XP Device Driver Rollback to replace the driver with the previously installed version To use Device Driver Rollback 1 Click the Start button and click Control Panel In the Control Panel window under Pick a Category click Performance and Maintenance In the Performance and Maintenance window click System In the System Properties window click the Hardware tab Click Device Manager au Ff W ND In the Device Manager window right click the device for which the new driver was installed and click Properties Click the Drivers tab Click Roll Back Driver If Device Driver Rollback does not resolve the problem then use System Restore see page 49 to return your computer to the operating state that existed before you installed the new driver Restoring Your Operating System You can restore your operating system in the following ways e Microsoft Windows XP System Restore returns your computer to an earlier operating state without affecting data files e Dell PC Restore by Symantec restores your hard drive to the operating state it was in when you purchased the computer Dell PC Restore permanently deletes all data on the hard drive and removes any applications installed after you received the computer Advanced Troubleshooting 49 www dell com support dell com Using Microsoft Windows XP System Restore The Microsoft Windows XP operating system provides System Restore to allow you to return your com
99. witchboard 91 722 92 00 Fax 91 722 95 83 96 Appendix Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Sweden Upplands Vasby International Access Code 00 Country Code 46 City Code 8 Website support euro dell com E mail swe_support dell com E mail Support for Latitude and Inspiron Swe nbk_kats dell com E mail Support for OptiPlex Swe_kats dell com E mail Support for Servers Nordic_server_support dell com Technical Support Relational Customer Care Home Small Business Customer Care Employee Purchase Program EPP Support Technical Support Fax Sales 08 590 05 199 08 590 05 642 08 587 70 527 20 140 14 44 08 590 05 594 08 590 05 185 Switzerland Geneva International Access Code 00 Country Code 41 City Code 22 Website support euro dell com E mail Tech_support_central_Europe dell com E mail for French speaking HSB and Corporate Customers support euro dell com ch fr emaildell Technical Support Home and Small Business Technical Support Corporate Customer Care Home and Small Business Customer Care Corporate Fax Switchboard 0844 811 411 0844 822 844 0848 802 202 0848 821 721 022 799 01 90 022 799 01 01 Taiwan International Access Code 002 Country Code 886 Technical Support portable and desktop computers Technic

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