Home

HP Officejet J3680 Multifunction Printer InkJet

1. 104 Align the print cardo Egh cue ve ne E Es a aE re E aE A EA a AE EOE 108 Clean the print cartridges 109 Clean the print cartridge contacts 110 Clean the area around the ink nozzles 112 Store print cantidg S aissi erini matin aan teina Art atrae aa adiaiiis ate 113 Cle ani the device n Rene a a a a e a E Rene 114 Clean the gl ssS Stp nnan a a ea aa haea 114 Glean the white Stips ea a e ee eel erie 115 Clean the SxS OM aiiai sence nine tn e aa Nai daana 116 Troubleshooting tips and resources 116 Contents Solve printing problems aussi eee ete eet ee ede eae eee ete 116 The device shuts down unexpectediy 117 Error message appears on control panel display 117 The device is not responding nothing prints 117 Device takes a long time to print 118 Blank or partial page printed 118 Something on the page is missing or incorrect 118 Placement of the text or graphics is wrong 119 Poor print quality and unexpected printouts nnn 119 Poor quality printouts sitter ion aa a a Aaea aani 120 Meaningless characters print ss 120 INK AS SM ATINQ RESTES cress tdci M RURAL nn ete pe nee 121 Ink is not filling the text or graphics completely 121 Output is faded or dull colored
2. Operating system compatibility Windows 2000 Windows XP Windows XP x64 Professional and Home Editions Windows Vista EA NOTE For Windows 2000 only printer drivers scanner drivers and the Toolbox are available Mac OS X 10 3 10 4 HP Officejet J3600 only Linux Minimum requirements Windows 2000 Service Pack 4 Intel Pentium Il or Celeron processor 128 MB RAM 150 MB free hard disk space Windows XP 32 bit Intel Pentium Il or Celeron processor 128 MB RAM 290 MB free hard space Microsoft Windows x64 AMD Athlon 64 AMD Opteron Intel Xeon processor with Intel EM64T support or Intel Pentium 4 processor with Intel EM64T support 128 MB RAM 280 MB free hard disk space Microsoft Internet Explorer 6 0 Windows Vista 800 MHz 32 bit x86 or 64 bit x64 processor 512 MB RAM 750 MB free hard disk space Mac OS X 10 3 9 and higher 10 4 6 and higher 400 MHz Power PC G3 v10 3 9 and higher 10 4 6 and higher or 1 83 GHz Intel Core Duo 10 4 6 and higher 256 MB memory 500 MB free hard disk space QuickTime 5 0 or later Microsoft Internet Explorer 6 0 Windows Adobe Acrobat Reader 5 or later Recommended requirements Windows 2000 Service Pack 4 Intel Pentium III or higher processor 200 MB RAM 150 MB free hard disk space Windows XP 32 bit Intel Pentium III or higher processor 256 MB RAM 300 MB free hard disk space Microsoft Windows XP x64 AMD Athlon 64 AMD Opteron Intel
3. NOTE Ifyou have a computer dial up modem your computer dial up modem shares the phone line with the device You will not be able to use both your modem and the device simultaneously For example you cannot use the device for faxing while you are using your computer dial up modem to send an e mail or access the Internet e Setup the device with a computer dial up modem e Setup the device with a computer DSL ADSL modem Set up the device with a computer dial up modem If you are using the same phone line for sending faxes and for a computer dial up modem follow these directions for setting up the device Figure 7 6 Back view of the device 1 Telephone wall jack 2 Use the phone cord supplied in the box with the device to connect to the 4 LINE port 82 Configure and manage continued 3 Computer with modem To set up the device with a computer dial up modem 1 2 5 6 7 Remove the white plug from the port labeled 2 EXT on the back of the device Find the phone cord that connects from the back of your computer your computer dial up modem to a telephone wall jack Disconnect the cord from the telephone wall jack and plug it into the port labeled 2 EXT on the back of the device Using the phone cord supplied in the box with the device connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the device f NOTE If you do not use
4. NOTE Mac OS is supported by HP Officejet J3600 only Clean the print cartridges Use this feature when there is streaking white lines through any of the lines of color or when a color is muddy after installing a print cartridge for the first time Do not clean print cartridges unnecessarily as this wastes ink and shortens the life of the ink nozzles Work with print cartridges 109 Chapter 8 NOTE The HP Officejet J3500 supports one black print cartridge only To clean the print cartridges from the control panel 1 Load letter A4 or legal unused plain white paper into the input tray 2 Press Setup 3 Press 6 then press 1 This selects Tools and then selects Clean Print Cartridge The device prints a page that you can recycle or discard If copy or print quality still seems poor after you clean the print cartridges try cleaning the print cartridge contacts before replacing the affected print cartridge To clean the print cartridges from the HP Photosmart Software 1 Load letter A4 or legal unused plain white paper into the input tray 2 Inthe HP Solution Center click Settings point to Print Settings and then click Printer Toolbox NOTE Youcanalso open the Printer Toolbox from the Print Properties dialog box In the Print Properties dialog box click the Services tab and then click Service this device The Printer Toolbox appears 3 Click the Device Services tab 4 Click Clean the P
5. Perform duplexing To print on both sides of a page Windows 1 34 Print Load the appropriate media For more information see Guidelines for printing on both sides of a page and Load media With a document open click Print on the File menu and then click Setup Properties or Preferences Click the Features tab Select the Two sided printing drop down list To automatically resize each page to match the document s onscreen layout ensure Preserve Layout is selected Clearing this option might result in unwanted page breaks Select or clear the Flip Pages Up check box depending on which way you want the binding See the graphics in the print driver for examples 7 Choose a booklet layout from the Booklet Layout drop down list if you want 8 Change any other settings and then click OK 9 Print your document To print on both sides of a page Mac OS 1 Load the appropriate media For more information see Guidelines for printing on both sides of a page and Load media 2 With the document open click Print on the File menu 3 From the drop down list select Paper Handling click Print Odd numbered pages and then press Print 4 Flip the paper over and then print the even numbered pages Cancel a print job You can cancel a print job using one of the following methods Control panel Press X Cancel button This clears the job that the device is currently processing It does not affect jo
6. e Access online support pages Send HP an e mail message for answers to your questions e Connect with an HP technician by using online chat e Check for software updates You can also obtain support from the Toolbox Windows The Toolbox provides easy step by step solutions to common printing problems For more information see Toolbox Windows Support options and availability vary by product country region and language Obtain HP telephone support During the warranty period you may obtain assistance from the HP Customer Care Center This section contains the following topics e Before you call e Support process e HP support by phone e Additional warranty options HP Quick Exchange Service Japan e Call HP Korea customer support Before you call Visit the HP Web site www hp com support for the latest troubleshooting information or product fixes and updates To assist our Customer Care Center representatives to serve you better prepare the following information if you need to call HP 1 If the device does not print get the following information ready Device model Model number and serial number check the back of the device 2 Check the operating system that you are using such as Windows XP Note how the device is connected to your system such as through a USB connection 4 Obtain the version number of the printer software To find the version number of the printer driver open t
7. ss 121 Colors are printing as black and white 122 Wrong colors are printing 122 Printout shows bleeding colors 122 Colors do not line up properly sis 122 Lines or dots are missing from text or graphics 122 Solve paper feed problems 123 Media is not supported for the printer or tray nnne 123 Media is not picked up from the tray 123 Media is not coming out correctiy 123 Pages are skeWing is ein ingenieur 123 Multiple pages are being picked up ss 123 Solve copy problems resident dr a sue ened dane a a tend iaeia 124 No copy came G fte ae dione pti tit ne 124 Copies areblank vt teh nein Hea nies Seis eters see nue 124 Documents are missing OF faded 124 Size is TEdUC8G rene nn nn eee ee sed eid 125 Copy quallitysis poOrn cici0 Ate Hee eich ieee Ms ize de nn ldte teach ee rente 125 Copy defects are apparent ss 125 Error messages App ar ffiarergretreferidmener dites dds cdats cates fre ner r s t ete dit ege nt rat dns editer nd 126 Solve scam problem Siati i ets ne nl ee ciment 126 Scanner did NOthiINg 55588 deen nn or nee nie en rentrant 126 Scan takes 100 lONg aeie airn n s tirs means tsetan aaa aaa e rende unes tes den ioneneaetis te 126 Part of the document did not scan or text is missing 127
8. HP Premium Plus 10 x 15 cm 4 x 6 inch Photo Paper Premium Photo HP Premium or Premium Plus Inkjet Transparency Film Transparency Other transparency film Transparency Plain Hagaki Plain Paper Glossy Hagaki Premium photo L Japan only Premium Photo Change copy speed or quality The device provides three options that affect copy speed and quality Best produces the highest quality for all paper and eliminates the banding striping effect that sometimes occurs in solid areas Best copies slower than the other quality settings e Normal delivers high quality output and is the recommended setting for most of your copying Normal copies faster than Best and is the default setting e Fast copies faster than the Normal setting The text is comparable to the quality of the Normal setting but the graphics might be lower quality The Fast setting uses less ink and extends the life of your print cartridges NOTE The HP Officejet J3500 supports black and white copies on plain paper only To change the copy quality from the control panel 1 Make sure you have paper loaded in the input tray 2 Load your original print side down in the document feeder tray Place the pages so that the top edge of the document goes in first In the Copy area press Quality until the appropriate quality setting is lit Press START COPY Black or START COPY Color Pw Change copy speed or quality 39 Chapter 4 Resize
9. Make sure you select the correct print quality settings in the printer driver for the media loaded in the trays Make sure the page settings in the printer driver match the page size of media loaded in the tray More than one page is being picked For more information on paper feed problems see Solve paper feed problems There is a blank page in the file Check the file to make sure there is no blank page Something on the page is missing or incorrect Check the print cartridges Make sure the correct print cartridges are installed and the print cartridges are not low on ink For more information see Manage the device and Supported print cartridges Check the margin settings Make sure the margin settings for the document do not exceed the printable area of the device For more information see Set minimum margins Check the color print settings Make sure Print in Grayscale is not selected in the print driver HP Officejet J3600 only Check the device location and length of USB cable High electromagnetic fields such as those generated by USB cables can sometimes cause slight distortions to printouts Move the device away from the source of the 118 Maintain and troubleshoot electromagnetic fields Also itis recommended that you use a USB cable that is less than 3 meters 9 8 feet long to minimize the effects of these electromagnetic fields Placement of the text or graphics is wrong Check how the media is loa
10. 2 Parallel splitter 3 DSL ADSL filter 4 Phone cord provided with the device connected to the 1 LINE port on the back of the device DSL ADSL modem Computer Answering machine ayia Telephone optional NOTE You will need to purchase a parallel splitter A parallel splitter has one RJ 11 port on the front and two RJ 11 ports on the back Do not use a 2 line phone splitter a serial splitter or a parallel splitter which has two RJ 11 ports on the front and a plug on the back e 92 Configure and manage To set up the device with a computer DSL ADSL modem 1 Obtain a DSL ADSL filter from your DSL ADSL provider NOTE Phones in other parts of the home office sharing the same phone number with DSL ADSL service will need to be connected to additional DSL ADSL filters otherwise you will experience noise when making voice calls 2 Using the phone cord supplied in the box with the device connect one end to the DSL ADSL filter then connect the other end to the port labeled 1 LINE on the back of the device f NOTE If you do not use the supplied cord to connect from the DSL ADSL filter to the device you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office 3 Connect the DSL ADSL filter to the splitter 4 Unplug the answering machine from the telephone wall jack and connect it to the por
11. ieg d j ties o ier ci Europos Sajungos vartotoj ir priva i nam kiy atliekamos jrangos i metimas is simbolis ant produkto arba jo pakuot s nurodo kad produktas negali b ti i mestas kartu su kitomis namy kio atliekomis J s privalote i mesti savo atliekam jrangq atiduodami jq atliekamos elektronikos ir elektros jrangos perdirbimo punktus Jei atliekama ranga bus atskirai surenkama ir perdirbama bus i saugomi nat ral s i tekliai ir u tikrinama kad ranga Yra perdirbta mogaus sveikat ir gamt tausojan iu budu D l informacijos apie fai kur galite i mesti atliekam perdirbti skirt jrangq kreipkit s atitinkam vietos tamybq namy kio atlieky i ve imo tarnyb arba parduotuv kurioje pirkote produkt Utylizacja zu ytego sprz tu przez viytkownik w domowych w Unii Europejskiej Symbol ten umieszczony na produkcie lub opakowaniu oznacza e tego produktu nie nale y wyrzuca razem z innymi odpadami domowymi U ytkownik jest odpowiedzialny za deslarczenie zu ytego sprzetv do wyznaczonego punklu gromadzenic zuzylych uraqdzen elektrycznych elekroniconych Gromadzenie osobno i cykling tego typu odpad w przyczynia sie do ochrony zasob w naturalnych i jest bezpieczny dla zdrowia i rodowiska naturalnego Dalsze informacje na temat sposobu utylizacji zu ytych urz dze mo na uzyska u odpowiednich w adz lokalnych w przedsigbiorstwie zajmuj cym si usuwaniem odpad w lub w miejscu zakupu p
12. speed dial entrieS ices vesiccciens deve athe seed edn Mace evi ea liens oad desde Mee crescent 31 Set up fax numbers as speed dial entries or groups 31 Set up Speed dial entieS srini he ni mienne in naiai Ea AEA EEE nad Aa aE EN Eade 31 Set up a speed dial group 31 Print and view a list of speed dial entries 32 View a list of speed dial entries 32 Print Change print Settings 2 48 Marennes ennui Rein 33 Change settings from an application for current jobs Windows 33 Change default settings for all future jobs Windows 33 Change settings Mac OS dies anne etarn nes etes 34 Print on both sides duplexing su 34 Guidelines for printing on both sides of a page 34 Perform d uplexing 2 sue nl rene nd en te andere nan des 34 Cancela print job 8 nueiunndi ne de din ent nn nn nn 35 Copy Make copies from the control panel 37 Change the copy settings nai him name te A Ant Meet A Antenne ir nt te tete 37 Set the number Of Copies iei nren an adanan A aN de nisi siens entend esenue men in eau 38 Set the copy pA pOT SIZOs2 cc r a cates tie tr end arae etai rnb ar adies te ed ete aa eaaet Liari ne ent Soasi 38 Set the copy paper type i ce2c mans ten UE MUR AR tn 38 Change copy speed or quality ss 39 Resize an original to fit onto letter or A4 paper 40 Copy a legal size document onto letter paper 40 Adjust the lightness and darkness of your copy 41 Enhanc
13. 1 2 o Fax Load your originals print side down into the document feeder tray Select the HP Device Manager from the Dock The HP Device Manager window appears In the Devices pop up menu choose the HP All in One and then double click Send Fax The Print dialog box opens From the Printer pop up menu choose the HP All in One Fax From the pop up menu choose Fax Recipients Enter the recipient information and then click Add to Recipients NOTE You can also add recipients from the Phone Book or from the Address Book To select a recipient from the Address Book click Open Address Book and then drag and drop the recipient to the Fax Recipients area Continue to enter recipients clicking Add to Recipients after each one until all the appropriate recipients are in the Recipient List Click Send Fax Now Send a color original or photo fax HP Officejet J3600 only You can fax a color original or photo from the device If it determines that the recipient s fax machine only supports black and white faxes the fax is sent in black and white HP recommends that you use only color originals for color faxing To send a color original or photo fax from the control panel 1 Load your originals print side down into the document feeder tray 2 Inthe Fax area press Fax Menu The Enter Number prompt appears 3 Enter the fax number by using the keypad press Speed Dial or a one touch speed dial button to select
14. Text cannot be Sdited sieri ta vest esate pede teen entire fn delete riven 127 Error messages 4pp ar sts nie hess geen aces ee ences eed red aude serre 128 Scanned image quality is poor 128 Scan defects are apparent 129 Solve fax problems ist tant eid iat ee mn ae aah Neti a Dee De sd 129 The fax test failed nine A EAE EAE a EE aE ANE AE Ea EAN eaii 130 Troubleshoot installation issues 141 Hardware installation suggestions 141 Software installation suggestions 142 Gl ar paperJams ssst sinistres thtet mA eea e ea etats tite natale nent 2 142 Avoid paper JamS ssss i nn BO ie re nn tute Bee a rte tes 144 HP supplies Order printing supplies online sisi a 145 SUP ol ea E E A EE D 145 PrintcartridGes i 552288288808 decd EE add ee A MT AN PR Paine Reads 145 FAP MOC l A E A A TT 145 Support and warranty Hewlett Packard limited warranty statement 148 Obtain electronic Support snekre E Ale ee 149 Obtain HP telephone SUpport s sinistres 149 Before You Call nn ede elles seeded ee voce E E rat li 149 SUPPOMl PlOCESS sec isan MA NE Rte TRANS RAT RS Me set ie ste ne nt sie net 149 HP Su pport by p OE mai en deed Ne cee a ie nan vera rene ent ete te 150 Ph ne SUPPOFt p riode nt ET oc State Rae Lane era ne Set depends SM SU 150 Telephone support numbers 150 Placing a Calle ah ne man An Te ee adele he Boone eget dead 151 After the phone support period 152 Additional warranty options ss 152
15. condition que le total des num ros REN ne d passe pas 5 Bas sur les r sultats de tests FCC Partie 68 le num ro REN de ce produit est 0 0B This equipment meets the applicable Industry Canada Terminal Equipment Technical Specifications This is confirmed by the registration number The abbreviation IC before the registration number signifies that registration was performed based on a Declaration of Conformity indicating that Industry Canada technical specifications were met It does not imply that Industry Canada approved the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution might be particularly important in rural areas 349 Note The REN Ringer Equivalence Number assigned to each terminal device EZ provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface might consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5 The REN for this product is 0 0B based on FCC Part 68 test results Notice to users of the Canadian telephone network 167 Appendix D Notice to users in the European Economic Area Notice to users in the European Economic Area CE This product is de
16. critical error messages 16 custom sized media guidelines 22 print on 29 customer support electronic 149 Korea 153 phone support 149 warranty 152 cut off pages troubleshoot 119 D dark images troubleshoot copies 125 scans 129 darken copies 41 faxes 54 Declaration of Conformity DOC 169 default settings control panel 16 copy 38 driver 33 fax 55 print 33 deleting faxes from memory 58 Device Services tab 71 dial tone test failure 133 dial type setting 64 dial up modem shared with fax parallel phone systems 82 shared with fax and answering machine parallel phone sy anstems 89 174 shared with fax and voice line parallel phone systems 84 shared with fax and voice mail parallel phone systems 93 distinctive ringing change 63 parallel phone systems 79 DOC 169 documentation 9 dots or streaks troubleshoot copies 125 dots troubleshoot scan 129 double sided printing 34 driver settings 33 version 149 warranty 148 DSL fax setup with parallel phone systems 77 duty cycle 157 E ECM See error correction mode edit scanned images 44 text in OCR program 45 electrical specifications 160 envelopes guidelines 22 load 28 tray supporting 23 environmental specifications 160 environmental sustainability program 170 error correction mode 55 error messages control panel 16 unable to activate TWAIN source 128 error reports fax 67 error correction mode fax 63 F faded copies 124 faded s
17. everything from the phone line and then run the test again If the Dial Tone Detection Test passes without the other equipment then one or more pieces of the equipment is causing problems try adding them back one ata time and rerunning the test each time until you identify which piece of equipment is causing the problem Try connecting a working phone and phone cord to the telephone wall jack that you are using for the device and check for a dial tone If you do not hear a dial tone contact your telephone company and have them check the line Solve fax problems 133 Chapter 8 Make sure you have correctly connected the device to the telephone wall jack Using the phone cord supplied in the box with the device connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the device If you are using a phone splitter this can cause faxing problems A splitter is a two cord connector that plugs into a telephone wall jack Try removing the splitter and connecting the device directly to the telephone wall jack If your telephone system is not using a standard dial tone such as some PBX systems this might cause the test to fail This will not cause a problem sending or receiving faxes Try sending or receiving a test fax Check to make sure the country region setting is set appropriately for your country region If the country region setting is not set or is set incorrectly the test migh
18. helyre amely az elektromos hullad kanyagok s az elehronikus berendez sek vjrahasznostt s6val foglalkozik follad kanyagok elk l n tet gy jt se s jrahasznos t sa hozz j rul a term szeti er forr sok meg rz s hez egy ttal azt is biztos tja hogy a hullad k jrahasznos t sa az szs gre s a k rnyezetre nem rtalmas m don t rt nik Ha t j koztat st szeretne kapni azokr l a helyekr l ahol leadhatja jrahasznosit sra a hullad kanyagokat forduljon a helyi nkorm nyzathoz a h ztart si hullad k begy jt s vel foglalkoz v llalathoz vagy a term k forgalmaz j hoz Lietot ju atbr vo an s no neder g m ier c m Eiropas Savien bas priv taj s m jsaimniec b s is simbols uz ier ces vai t s iepakojuma nor da ka o ier ci nedr kst izmest kop ar p r jiem m jsaimniec bas atkritumiem J s esat atbild gs par atbr vo anos no neder g s ier ces to nododot nor d taj sav k anas viet lai tiktu veikta neder g elektrisk un elektronisk apr kojuma otrreiz j p rstr de Speci la neder g s ier ces sav k ana un otrreiz j p rstr de palidz taup t dabas resursus un nodro ina t du otrreiz jo p rstr di kas sarg cilv ku vesel bu un apk rt jo vid Lai ieg tu papildu inform ciju par to kur otrreiz jai p rstr dei var nog d t nederigo ier ci l dzu sazinieties ar viet jo pa vald bu m jsaimniec bas atkritumu sav k anas dienestu vai veikalu kur
19. p rodn ch zdroj a zaji uje e recyklace prob hne zp sobem chr n c m lidsk zdrav a ivotn prost ed Dal informace o tom kam m ete vou za zen p edat k recyklaci m ete z skat od ad m stn samospr vy od spole nosti prov d j c svoz a likvidaci domovn ho odpadu nebo v obchod kde jste produkt zakoupili Bortskaffelse af affaldsudstyr for brugere i private husholdninger i EU Dette symbol p produktet eller p dets emballage indikerer at produktet ikke m bortskaffes sammen med andet husholdningsaffald stedet er det dit ansvar at bortskaffe affaldsudstyr ved at aflevere det p dertil beregnede indsamlingssteder med henblik p genbrug af elektrisk og elektronisk affaldsudstyr Den separate indsamling og genbrug af dit affaldsudstyr p tidspunktet for bortskaffelse er med til at bevare naturlige ressourcer og sikre at genbrug finder sied p en m de der beskytter menneskers helbred samt milj et Hvis du vil vide mere om hvor du kan aflevere dit affaldsudstyr til genbrug Fan du kontakte kommunen det lokale renovationsv sen eller den foreining hvor du k bte produktet Afvoer van afgedankte apparatuur door gebruikers in particuliere huishoudens in de Europese Unie Dit symbool op het product of de verpakking geeft aan dat dit product niet mag worden afgevoerd met het huishoudelijk afval Het is uw verantwoordelijkheid uw afgedankte apparatuur af te leveren op een aangewezen inzamelpunt v
20. see Print and view a list of speed dial entries Set up speed dial entries HP Photosmart Software Windows Open the HP Photosmart Software and follow the instructions in the onscreen Help HP Device Manager Mac OS Launch HP Device Manager click Information and Settings and then select Fax Speed Dial Settings from the drop down list e Control panel Press Setup and then select the Speed Dial Setup option To add or change an entry Select Individual Speed Dial or Group Speed Dial and press the arrow keys to move to an unused entry number or type a number on the keypad Type the fax number and then press OK Include any pauses or other required numbers such as an area code an access code for numbers outside a PBX system usually a 9 or 0 or a long distance prefix Type the name and then press OK e Todelete one entry or all entries Select Delete Speed Dial press the arrow keys to highlight the speed dial entry that you want to delete and then press OK Set up a speed dial group If you send information to the same group of fax numbers on a regular basis you can set up a speed dial entry for a group in order to simplify the task The speed dial entry for a group can be associated with a speed dial button on the control panel Set up speed dial entries 31 Chapter 2 A group member must be a member of the speed dial list before you can add the member to a speed dial group You can add up to 20 fax numbers to e
21. 2002 Class B EN 55024 1998 A1 2001 A2 2003 CISPR 24 1997 A1 2001 A2 2002 IEC 61000 3 2 2000 EN 61000 3 2 2000 IEC 61000 3 3 1994 A1 2001 EN 61000 3 3 1995 A1 2001 FCC Part 15 Class B ICES 003 Issue 4 GB9254 1998 TBR 21 1998 EG201 121 2000 02 TBR38 1998 SDGOB 0604 01 03 only AS ACIF S002 2001 A1 TIA EIA 968 2001 FCC Part 68 Supplementary Information 1 The product herewith complies with the requirements of the Low Voltage Directive 2006 95 EC the EMC Directive 2004 108 EC and with the R amp TTE Directive 1999 5 EC Annex Il and carries the CE marking accordingly The product was tested in a typical configuration 2 For regulatory purpose this product is assigned a Regulatory Model Number RMN This number should not be confused with the product name or number 3 The product was tested in a typical configuration 4 This device complies with part 15 of the FCC rules Operation is subject to the following two conditions 1 This device may not cause harmful interference 2 This device must accept any interference received including interference that may cause undesired operation For Regulatory Topics only contac t European Contact Hewlett Packard GmbH HQ TRE Herrenberger Strasse 140 D 71034 B blingen Germany WWW hp com go certificates USA Contact Hewlett Packard 3000 Hanover St Palo Alto 94304 USA 650 857 1501 Declaration of conformity 169 Appendix D Environme
22. 3 From the control panel press Setup 4 Select Tools and then select Run Fax Test The device displays the status of the test on the display and prints a report 5 Review the report Ifthe test passes and you are still having problems faxing check the fax settings listed in the report to verify the settings are correct A blank or incorrect fax setting can cause problems faxing e Ifthe test fails review the report for more information on how to fix any problems found Use reports Print fax You can set up the device to print error reports and confirmation reports automatically for each fax you send and receive You can also manually print system reports as required these reports provide useful system information about the device By default the device is set to print a report only if there is a problem sending or receiving a fax A confirmation message that indicates whether a fax was successfully sent appears briefly on the control panel display after each transaction e Print fax confirmation reports e Print fax error reports e Print and view the fax log confirmation reports If you require printed confirmation that your faxes were successfully sent follow these instructions to enable fax confirmation before sending any faxes Select either On Fax Send or Send amp Receive The default fax confirmation setting is Off This means that a confirmation report is not printed for each fax sent or received A confir
23. 3 meters 9 8 feet long to minimize the effects of these electromagnetic fields Meaningless characters print If an interruption occurs to a job that is printing the device might not recognize the rest of the job Cancel the print job and wait for the device to return to the ready state If the device does not return to the ready state cancel all jobs and wait again When the device is ready resend the job If prompted by the computer to retry the job click Cancel Check the cable connections If the device and computer are connected with a USB cable the problem may be due to a poor cable connection Make sure the cable connections at both ends are secure If the problem persists turn off the device disconnect the cable from the device turn on the device without connecting the cable and delete any remaining jobs from the print spooler When the Power light is on and not flashing reconnect the cable Check the document file The document file may be damaged If you can print other documents from the same application try printing a backup copy of your document if available 120 Maintain and troubleshoot Ink is smearing Check the print settings HP Officejet J3600 only When you print documents that use much ink allow more time to dry before handling the printouts This is especially true for transparencies In the printer driver select the Best print quality and also increase the ink drying time and reduce the ink s
24. Complete the following steps once you have removed the print cartridges EA NOTE This information does not apply to customers in Japan A CAUTION The device must be unplugged before following these steps CAUTION The replacement device will not be shipped with a power cord Store the power cord in a safe place until the replacement arrives 154 Support and warranty To remove the control panel faceplate 1 Press the Power button to turn off the device 2 Unplug the power cord and then disconnect it from the device Do not return the power cord with the device 3 Remove the control panel faceplate as follows a Lift the ADF lid b Use either your finger or insert a thin object in the tab on the upper right corner of the control panel faceplate to pry the control panel faceplate off 4 Retain the control panel faceplate Do not return the control panel faceplate with the device A CAUTION The replacement device might not come with a control panel faceplate Store your control panel faceplate in a safe place and when the replacement device arrives reattach your control panel faceplate You must attach your control panel faceplate to use the control panel functions on the replacement device EA NOTE See the setup poster that came with the device for instructions on how to attach your control panel faceplate The replacement device might come with instructions for setting up your device Pack the device
25. HP Officejet J3600 supports all media listed in the table below The HP Officejet J3500 supports plain paper and legal paper only Type Paper weight Input tray Output tray Document feeder tray Plain paper 16 to 24 Ib 60 to up to 100 up to 20 up to 20 90 gsm 16 Ib paper 16 lb paper Legal paper 20 to 24 Ib 75 to up to 100 up to 20 up to 15 90 gsm 16 Ib paper 16 lb paper Cards up to 110 Ib 20 10 N A index 200 gsm Envelopes 20 to 24 Ib 75 to 10 10 N A 90 gsm Transparency film N A 25 up to 10 N A Labels N A up to 20 up to 10 N A 4 x 6 inch photo up to 75 Ib 280 30 20 N A paper gsm 8 5 x 11 inch photo N A 40 20 N A paper Maximum capacity The input tray has a maximum input stack height capacity of 10 mm Output tray capacity is affected by the type of paper and the amount of ink you are using HP recommends emptying the output tray frequently Select print media 23 Chapter 2 Set minimum margins NOTE The HP Officejet J3500 does not support envelopes and cards Top leading edge Bottom trailing edge Left and Right margins U S Letter Legal 1 5 mm 0 06 inches 12 7 mm 0 50 6 4 mm 0 25 inches Executive inches ISO A4 A5 and JIS B5 1 8 mm 0 07 inches 12 7 mm 0 50 3 2 mm 0 13 inches inches Envelopes 3 2 mm 0 13 inches 3 2 mm 0 13 inches 1 0 mm 0 04 inches Cards 1 0 mm 0
26. Mac OS 30 To print on special or custom sized media 1 2 3 4 To set a custom media size No Load the appropriate media For more information see Load media On the File menu click Page Setup Select the media size a Click Manage Custom Sizes in the Paper Size pull down menu b Click New and type a name for the size in the Paper Size Name box c In the Width and Height boxes type the dimensions and set the margins if desired d Click Done or OK and then click Save On the File menu click Page Setup and then select the new custom size Click OK On the File menu click Print Open the Paper Handling panel Under Destination Paper Size click the Scale to fit paper size tab and then select the customized paper size 10 Change any other desired settings and then click OK or Print Use the device Set up speed dial entries You can set up frequently used fax numbers as speed dial entries This lets you dial those numbers quickly by using the control panel The first five entries for each of these destinations are associated with the five speed dial buttons on the control panel Set up fax numbers as speed dial entries or groups You can store fax numbers or groups of fax numbers as speed dial entries Speed dial entries 1 through 5 are associated with the corresponding five speed dial buttons on the control panel For information about printing a list of the speed dial entries that are set up
27. Mixed enhancement to sharpen edges of most originals f NOTE The HP Officejet J3500 supports black and white copies on plain paper only To copy a blurred document from the control panel 1 Make sure you have paper loaded in the input tray 2 Load your original print side down in the document feeder tray x TIP To avoid scratches or other damage to your original photos place your photo in a transparent photo sleeve before loading 3 In the Copy area press Copy Menu repeatedly until Enhancements appears 4 Press until the Text setting appears 5 Press START COPY Black or START COPY Color If any of the following occur turn off Text enhancement by selecting Photo or None e Stray dots of color surround some text on your copies e Large black typefaces look splotchy not smooth e Thin colored objects or lines contain black sections e Horizontal grainy or white bands appear in light to medium gray areas Enhance light areas of your copy You can use Photo enhancements to enhance light colors that might otherwise appear white You can also use Photo enhancements to eliminate or reduce any of the following that might occur when copying with Text enhancements Stray dots of color surround some text on your copies e Large black typefaces look splotchy not smooth e Thin colored objects or lines contain black sections e Horizontal grainy or white bands appear in light to medium gray areas NOTE The
28. Setup menu e Set the date and time Press Setup press Tools and then press Date and Time Toolbox Windows Perform device maintenance tasks Click the Device Services tab HP Printer Utility Mac OS supported Perform device maintenance tasks Open the by HP Officejet J3600 only Information and Support panel and then click the option for the task that you want to perform Use device management tools e Toolbox Windows HP Printer Utility Mac OS Toolbox Windows The Toolbox provides maintenance information about the device NOTE The Toolbox can be installed from the Starter CD by selecting the full installation option if the computer meets the system requirements 70 Configure and manage Open the Toolbox From the HP Solution Center click the Settings menu point to Print Settings and then click Printer Toolbox Right click the HP Digital Imaging Monitor in the tray point to Printer Model Name and then click Display Printer Toolbox Toolbox tabs The Toolbox contains the following tabs Tabs Contents Estimated Ink Level Ink Level Information Shows estimated ink level for a print cartridge NOTE The ink levels shown are an estimate only Actual ink volumes may vary e Shop Online Provides access to a Web site from which you can order printing supplies for the device online e Order by Phone Shows telephone numbers that you can call to order supplies for the d
29. a speed dial or press Redial Pause to redial the last number dialed 4 Press START FAX Color If the device detects an original loaded in the automatic document feeder it sends the document to the number you entered NOTE If the recipient s fax machine only supports black and white faxes the HP All in One automatically sends the fax in black and white A message appears after the fax has been sent indicating that the fax was sent in black and white Press OK to clear the message Change the fax resolution and Lighter Darker settings You can change the Resolution and Lighter Darker settings for documents that you are faxing 23 NOTE These settings do not affect copy settings Copy resolution and lightness darkness are set independently from fax resolution and lightness darkness Also the settings that you change from the control panel do not affect faxes you send from your computer This section contains the following topics e Change the fax resolution e Change the Lighter Darker setting e Set new default settings Change the fax resolution The Resolution setting affects the transmission speed and quality of faxed black and white documents If the receiving fax machine does not support the resolution you have chosen the HP All in One sends faxes at the highest resolution supported by the receiving fax machine NOTE You can only change the resolution for faxes that you are s
30. and you have no other equipment connected on this phone line set up the device as described in this section Figure 7 1 Back view of the device 1 Telephone wall jack 2 Use the phone cord supplied in the box with the device to connect to the 1 LINE port 76 Configure and manage To set up the device with a separate fax line 1 Using the phone cord supplied in the box with the device connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the device NOTE If you do not use the supplied cord to connect from the telephone wall jack to the device you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office 2 Turn on the Auto Answer setting 3 Optional Change the Rings to Answer setting to the lowest setting two rings 4 Runa fax test When the phone rings the device answers automatically after the number of rings you set in the Rings to Answer setting The device begins emitting fax reception tones to the sending fax machine and receives the fax Case B Set up the device with DSL If you have a DSL service through your telephone company and do not connect any equipment to the device use the instructions in this section to connect a DSL filter between the telephone wall jack and the device The DSL filter removes the digital signal that can interfere with the de
31. back E Set up faxing for the device 87 Chapter 7 To set up the device with a computer DSL ADSL modem 1 Obtain a DSL filter from your DSL provider NOTE Phones in other parts of the home office sharing the same phone number with DSL service will need to be connected to additional DSL filters otherwise you will experience noise when making voice calls 2 Using the phone cord supplied in the box with the devices connect one end to the DSL filter then connect the other end to the port labeled 1 LINE on the back of the device NOTE Ifyou do not use the supplied cord to connect from the DSL filter to the device you might not be able to fax successfully This special phone cord is different from phone cords you might already have in your home or office 3 Ifyou have a parallel type phone system remove the white plug from the port labeled 2 EXT on the back of the device and then connect a phone to this port Connect the DSL filter to the parallel splitter Connect the DSL modem to the parallel splitter Connect the parallel splitter to the wall jack Run a fax test MP oe When the phone rings the device automatically answers after the number of rings you set in the Rings to Answer setting The device begins emitting fax reception tones to the sending fax machine and receives the fax Case Shared voice fax line with answering machine If you receive both voice calls and fax calls at the same phone
32. check for gaps in the placement of graphics on the page Align the print cartridges Align the print cartridges For more information see Align the print cartridges Lines or dots are missing from text or graphics Check the print cartridges Make sure the print cartridges are not low on ink For more information see Manage the device 122 Maintain and troubleshoot Solve paper feed problems For information on resolving jams see Clear paper jams Media is not supported for the printer or tray Use only media that is supported for the device For more information see Understand specifications for supported media Media is not picked up from the tray Make sure media is loaded in the tray For more information see Load media Fan the media before loading Make sure the paper guides are set to the correct markings in the tray for the media size you are loading Also make sure the guides are snug but not tight against the stack Make sure media in the tray is not curled Uncurl paper by bending it in the opposite direction of the curl Media is not coming out correctly Make sure the output tray extension is extended otherwise printed pages may fall off the device Remove excess media from the output tray There is a limit to the number of sheets the tray can hold Pages are skewing Make sure the media loaded in the tray is aligned to the paper guides If needed pull out the tray from the device and reload
33. control panel faceplate The power cord USB cable and any other cable connected to the device Any paper loaded in the input tray Remove any originals you might have loaded in the device Remove the control panel faceplate Before you return the device make sure you remove the print cartridges EA NOTE This information does not apply to customers in Japan Prepare the device for shipment 153 Appendix B To remove print cartridges before shipment 1 Turn on the device and wait until the print carriage is idle and silent If the device will not turn on skip this step and go to step 2 EA NOTE If the device does not turn on you can unplug the power cord and then manually slide the print carriage to the far right side to remove the print cartridges 2 Gently pull open the print cartridge cover Remove the print cartridges from their slots by grasping each between your thumb and forefinger and pulling it firmly toward you Place the print cartridges in an airtight plastic container so they will not dry out and put them aside Do not send them with the device unless the HP customer support call agent instructs you to Close the print cartridge door and wait a few minutes for the print carriage to move back to its home position on the left side After the scanner is idle and has returned to its parked position press the Power button to turn off the device Remove the control panel faceplate
34. cord should be connected to the 132 Maintain and troubleshoot port labeled 1 LINE on the back of the device and the other end to your telephone wall jack as shown below 1 Telephone wall jack 2 Use the phone cord supplied in the box with the device to connect to the 1 LINE port If the phone cord that came with the device is not long enough you can use a coupler to extend the length You can purchase a coupler at an electronics store that carries phone accessories You will also need another phone cord which can be a standard phone cord that you might already have in your home or office Check the connection between the telephone wall jack and the device to make sure the phone cord is secure Make sure you use the phone cord that came with the device If you do not use the supplied phone cord to connect from the telephone wall jack to the device you might not be able to send or receive faxes After you plug in the phone cord that came with the device run the fax test again If you are using a phone splitter this can cause faxing problems A splitter is a two cord connector that plugs into a telephone wall jack Try removing the splitter and connecting the device directly to the telephone wall jack The Dial Tone Detection test failed Solution Other equipment which uses the same phone line as the device might be causing the test to fail To find out if other equipment is causing a problem disconnect
35. double or triple rings for a fax number When the device detects the specified ring pattern it answers the call and receives the fax If you do not have a distinctive ring service use the default ring pattern which is All Rings NOTE The HP fax cannot receive faxes when teh main phone number is off the hook To change the answer ring pattern for distinctive ring via the control panel 1 Verify that the device is set to answer fax calls automatically 2 Press Setup 3 Press Advance Fax Setup and then press Distinctive Ring 4 Press the right arrow button to select an option and then press OK When the phone rings with the ring pattern assigned to your fax line the device answers the call and receives the fax Set the fax error correction mode Typically the device monitors the signals on the phone line while it is sending or receiving a fax If it detects an error signal during the transmission and the error correction setting is on the device can request that a portion of the fax be resent Turn off error correction only if you are having trouble sending or receiving a fax and you want to accept the errors in the transmission Turning off the setting might be useful when you are trying to send a fax to another country region or receive a fax from another country region or if you are using a satellite phone connection To set the fax error correction mode A Control panel Press Fax Menu open the Advance Fax Setu
36. e Multipart forms Media that is damaged curled or wrinkled e Media with cutouts or perforations e Media that is heavily textured embossed or does not accept ink well e Media that is too lightweight or stretches easily Select print media 21 Chapter 2 Cards and envelopes Avoid envelopes that have a very slick finish self stick adhesives clasps or windows Also avoid cards and envelopes with thick irregular or curled edges or areas that are wrinkled torn or otherwise damaged e Use tightly constructed envelopes and make sure the folds are sharply creased e Load envelopes with the flaps facing up Photo media e Use the Best mode to print photographs Note that in this mode printing takes longer and more memory is required from your computer e Remove each sheet as it prints and set it aside to dry Allowing wet media to stack up may cause smearing Transparencies e Insert transparencies with the rough side down and the adhesive strip pointing towards the back of the device Use the Normal mode to print transparencies This mode provides longer drying time and ensures that the ink dries completely before the next page is delivered to the output tray e Remove each sheet as it prints and set it aside to dry Allowing wet media to stack up may cause smearing Custom sized media e Use only custom sized media that is supported by the device e If your application supports custom sized media set the m
37. end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the device NOTE Ifyou use the 2 EXT port to connect to the telephone wall jack you will not be able to send or receive faxes The 2 EXT port should only be used to connect other equipment such as an answering machine Solve fax problems 131 Chapter 8 Figure 8 5 Back view of the device 1 Telephone wall jack 2 Use the phone cord supplied in the box with the device to connect to the 1 LINE port 2 After you have connected the phone cord to the port labeled 1 LINE run the fax test again to make sure it passes and the device is ready for faxing 3 Try to send or receive a test fax e Make sure you use the phone cord that came with the device If you do not use the supplied phone cord to connect from the telephone wall jack to the device you might not be able to send or receive faxes After you plug in the phone cord that came with the device run the fax test again e Ifyou are using a phone splitter this can cause faxing problems A splitter is a two cord connector that plugs into a telephone wall jack Try removing the splitter and connecting the device directly to the telephone wall jack The Using Correct Type of Phone Cord with Fax test failed Solution e Make sure you used the phone cord supplied in the box with the device to connect to the telephone wall jack One end of the phone
38. error condition You must contact the senders to ask them to resend any unprinted faxes For a list of the faxes you have received print the Fax Log The Fax Log is not deleted when the device is turned off To set backup fax reception from the control panel 1 Press Setup 2 Select Advance Fax Setup and then select Backup Fax Reception 3 Press the right arrow button to select On On Error Only or Off 4 Press OK Reprint received faxes from memory If you set the Backup Fax Reception mode to On the received faxes are stored in memory whether the device has an error condition or not EA NOTE After the memory becomes full the oldest printed faxes are overwritten as new faxes are received If all the stored faxes are unprinted the device does not receive any fax calls until you print or delete the faxes from memory You might also want to delete the faxes in memory for security or privacy purposes Receive a fax 57 Chapter 6 Depending on the sizes of the faxes in memory you can reprint up to eight of the most recently printed faxes if they are still in memory For example you might need to reprint your faxes if you lost the copy of your last printout To reprint faxes in memory from the control panel 1 Make sure you have paper loaded in the input tray 2 Press Setup 3 Select Tools and then select Reprint Faxes in Memory The faxes are printed in the reverse order from which they were received with the m
39. information see Uninstall and reinstall the software Check the cable connections Make sure both ends of the network USB cable are secure e Ifthe device is connected to a network check the following e Check the Link light on the back of the device e Make sure you are not using a phone cord to connect the device Check any personal firewall software installed on the computer The personal software firewall is a security program that protects a computer from intrusion However the firewall might block communication between the computer and the device If there is a problem communicating with the device try temporarily disabling the firewall If the problem persists the firewall is not the source of the communication problem Re enable the firewall Solve printing problems 117 Chapter 8 Device takes a long time to print Check the system configuration and resources Make sure the computer meets the minimum system requirements for the device For more information see System requirements Check the device software settings Print speed is slower when Best or Maximum dpi is selected as the print quality To increase the print speed select different print settings in the device driver For more information see Change print settings Blank or partial page printed Clean the print cartridge Complete the print cartridge cleaning procedure For more information see Work with print cartridges Check the media settings
40. information about currently installed print cartridges Supply Info Shows the print cartridge replacement options Device Information Displays information about the model and serial number This page contains information about the device and the supplies e Clean Guides you through cleaning the print cartridges Align Guides you through aligning the print cartridges e HP Support Gain access to HP Web site where you can find support for the device register the device and find information about returning and recycling used printing supplies Set up faxing for the device After completing all the steps in the getting started guide use the instructions in this section to complete your fax setup Keep your getting started guide for later use In this section you will learn how to set up the device so that faxing works successfully with equipment and services you might already have on the same phone line X TIP You can also use the Fax Setup Wizard Windows or HP Fax Setup Utility Mac OS to help you quickly set up some important fax settings such as the answer mode and fax header information You can access the Fax Setup Wizard Windows or HP Fax Setup Utility Mac OS through the software you installed with the device After you run the Fax Setup Wizard Windows or HP Fax Setup Utility Mac OS follow the procedures in this section to complete your fax setup 72 Configure and manage Set up faxing parallel phone
41. input tray Insert the stack of photo paper into the far right side of the input tray with the short edge forward and the print side down Slide the stack of photo paper forward until it stops Load the photo paper so that the tabs are closest to you X TIP For more help on loading small size photo paper refer to the guides engraved in the base of the input tray for loading photo paper Slide the paper width guide inward against the photo paper until it stops Do not overload the input tray make sure the stack of paper fits within the input tray and is no higher than the top of the paper width guide Load index cards HP Officejet J3600 only You can load index cards into the input tray of the device to print notes recipes and other text For best results set the paper type and paper size before copying or printing To load index cards in the input tray 1 2 Remove all paper from the input tray Insert the stack of cards print side down into the far right side of the input tray Slide the stack of cards forward until it stops Slide the paper width guide inward against the stack of cards until it stops Do not overload the input tray make sure the stack of cards fits within the input tray and is no higher than the top of the paper width guide Load media 27 Chapter 2 Load envelopes HP Officejet J3600 only You can load one or more envelopes into the input tray of the device Do not use shiny
42. is not set up properly for faxing Perform this test after you have completed setting up the device for faxing For more information see Test fax setup If the test fails review the report for information on how to fix any problems found For more information see The fax test failed Solve fax problems 129 Chapter 8 The fax test failed If you ran a fax test and the test failed review the report for basic information about the error For more detailed information check the report to see which part of the test failed and then review the appropriate topic in this section for solutions to try 130 The Fax Hardware Test failed The Fax Connected to Active Telephone Wall Jack test failed The Phone Cord Connected to Correct Port on Fax test failed The Using Correct Type of Phone Cord with Fax test failed The Dial Tone Detection test failed The Fax Line Condition test failed The Fax Hardware Test failed Solution e Turn off the device by using the Power button located on the control panel and then unplug the power cord from the back of the device After a few seconds plug the power cord in again and then turn the power on Run the test again If the test fails again continue reviewing the troubleshooting information in this section Try to send or receive a test fax If you can send or receive a fax successfully there might not be a problem e Ifyou are running the test from the Fax Setup Wiz
43. kit RoHS notices China only BSASUAK REE ETES MRE HEBD HK ASRENJANT RE 4 Z 5 Aime Sees ZAREN ASIE 0 0 0 0 0 0 EX 0 0 0 0 0 0 LEE x 0 0 0 0 0 FT DAB X 0 0 0 0 0 LT E X 0 0 0 0 0 DERDE 0 o 0 0 0 0 RHE X 0 0 0 0 0 ARN X X 0 o 0 0 CES X 0 0 0 0 0 ETS x 0 0 o 0 0 Ba Mbt MRS 0 0 0 Q 0 0 ER x o 0 o 0 0 0 HREM MAYA OR MRRH SE SMR SRIRFSI T11363 2006 KRE X HRA MAREDS MASHXHPRBSSOR 285 FSJ T11363 2006 MRE DORERMRHSEMIRWAT MIE LEHRER SR AEREA FH FRE RE MORE A Toxic and hazardous substance table Noise emission statement for Germany Ger uschemission LpA lt 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T 19 Notice to users in Japan about the power cord 165 Appendix D Notice to users of the U S telephone network FCC requirements Notice to users of the U S telephone network FCC requirements This equipment complies with FCC rules Part 68 On this equipment is a label that contains among other information the FCC Registration Number and Ringer Equivalent Number REN for this equipment If requested provide this information to your telephone company An FCC compliant telephone cord and modular plug is provided with this equipment This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 6
44. numbers and text on the control panel keypad 19 To enter Ext nin ARR ne AE mm R ete A Re nn atk Meet ta titre 19 To enter a space pause or symbol 19 To erase a letter number or symbol 19 Available symbols for dialing fax numbers 20 L6ad OrIgiInalS ATE EE rr At anim ava ag ek A OR a eee AE D an gare TS 20 Load an original in the automatic document feeder ADF 20 Select print media eiee i ae ie Eaei aae k aE Paea aiea ieie ded Eii ieaiaia 21 Tips for selecting and using print media 21 Understand specifications for supported media 22 Understand supported sizes nannan nnn nnnm ennn 22 Understand supported media types and weights 23 SESLMINIMUMEMANGINS 2er eects cork wes tas one TE ceccdadcatveat T tele td 24 EAC MOA Aaea chee EE A E dapebeenenipesidcesoubopeseund seovuepadeenbecientandesetiendte 24 load Tull SiZe paper its ir en cca desde rare dig haevadiecducda cdcded dpnagduraak de LUE 24 Load 10 x 15 cm 4 x 6 inch photo paper ss 26 Load INdOX CardS 2 2m net rs re ee Re ead de tif metiers 27 LOadienvelopes ik secon ttn Mas he nn Sacra Mata nt dant ef RL 28 Load other types of paper uses 28 Print on special and custom sized media 29 Print on special or custom sized media Windows 30 Print on special or custom sized media Mac OS 30 Set up
45. open the print cartridge door The print carriage moves to the far right side of the device 2 Wait until the print carriage is idle and silent and then unplug the power cord from the back of the device NOTE Depending how long the HP All in One is unplugged the date and time might be erased You might need to reset the date and time later when you plug the power cord back in 3 Lightly press down on the print cartridge to release it and then pull it toward you out of the slot NOTE Donotremove both print cartridges at the same time Remove and clean each print cartridge one at a time Do not leave a print cartridge outside the device for more than 30 minutes 4 Place the print cartridge on a piece of paper with the ink nozzles facing up 5 Lightly moisten a clean foam rubber swab with distilled water 6 Clean the face and edges around the ink nozzle area with the swab as shown below 1 Nozzle plate do not clean 2 Face and edges around the ink nozzle area A CAUTION Do not clean the nozzle plate 7 Slide the print cartridge back into the slot Push the print cartridge forward until it clicks into place 8 Repeat if necessary for the other print cartridge 9 Gently close the print cartridge door and plug the power cord into the back of the device Store print cartridges Print cartridges can be left in the device for extended periods of time If you remove the print cart
46. or print cartridge Contact HP Support Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support To align the cartridges from the control panel at any time 1 Load letter A4 or legal unused plain white paper into the input tray 2 Press Setup 3 Press 6 then press 2 This selects Tools and then selects Align Print Cartridge 4 The device prints a test page and calibrates the printer Recycle or discard the page To align the print cartridges from the HP Photosmart Software Windows 1 Load letter A4 or legal unused plain white paper into the input tray 2 In the HP Solution Center click Settings point to Print Settings and then click Printer Toolbox NOTE You can also open the Printer Toolbox from the Print Properties dialog box In the Print Properties dialog box click the Services tab and then click Service this device The Printer Toolbox appears 3 Click the Device Services tab 4 Click Align the Print Cartridges The device prints a test page and calibrates the printer Recycle or discard the page To align the print cartridges from the HP Photosmart Studio Software Mac OS 1 Load letter A4 or legal unused plain white paper into the input tray 2 HP Printer Utility Mac OS Open the HP Printer Utility For more information see HP Printer Utility Mac OS Click Align and follow the onscreen instructions
47. originals Scan defects are apparent Blank pages The original might have been loaded upside down Make sure that you loaded the original correctly For more information see Load originals Too light or dark Try adjusting the settings Be sure to use the correct resolution and color settings The original image might be very light or dark or might be printed on colored paper Unwanted lines Ink glue correction fluid or an unwanted substance might be on the scanner See Clean the device for more information Black dots or streaks Ink glue correction fluid or an unwanted substance might be on the scanner the scanner might be dirty or scratched or the ADF lid backing might be dirty See Clean the device for more information e The defects might be on the original and not a result of the scanning process Unclear text Try adjusting the settings Make sure that the resolution and color settings are correct Size is reduced The HP software settings might be set to reduce the scanned image See the product software Help for more information about changing the settings Solve fax problems This section contains fax setup troubleshooting information for the device If the device is not set up properly for faxing you might experience problems when sending faxes receiving faxes or both If you are having faxing problems you can print a fax test report to check the status of the device The test will fail if the device
48. programs in many countries regions and partners with some of the largest electronic recycling centers throughout the world HP conserves resources by reselling some of its most popular products For more information regarding recycling of HP products please visit www hp com hpinfo globalcitizenship environment recycle HP inkjet supplies recycling program HP is committed to protecting the environment The HP Inkjet Supplies Recycling Program is available in many countries regions and lets you recycle used print cartridges and ink cartridges free of charge For more information go to the following Web site www hp com hpinfo globalcitizenship environment recycle Regulatory information Disposal of waste equipment by users in private households in the European Union Dansk esky Nederlands Eesti g z B 4 a Latviski Magyar Lietuvi kai Polski Portugu s Svenska Sloven ina Sloven ina Disposal of Waste Equipment by Users in Private Households in the European Union This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste Instead it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources
49. set to the same number of rings to answer both devices answer the call and fax tones are recorded on the answering machine Set your answering machine to a low number of rings and the device to answer in the maximum number of rings supported The maximum number of rings varies by country region In this setup the answering machine answers the call and the device monitors the line If the device detects fax tones the device receives the fax If the call is a voice call the answering machine records the incoming message For more information see Set the number of rings before answering The phone cord that came with my device is not long enough Solution If the phone cord that came with the device is not long enough you can use a coupler to extend the length You can purchase a coupler at an electronics store that carries phone accessories You will also need another phone cord which can be a standard phone cord that you might already have in your home or office 140 Maintain and troubleshoot X TIP Ifthe device came with a 2 wire phone cord adaptor you can use it with a 4 wire phone cord to extend the length For information on using the 2 wire phone cord adaptor see the documentation that came with it To extend your phone cord 1 Using the phone cord supplied in the box with the device connect one end to the coupler then connect the other end to the port labeled 1 LINE on the back of the device 2 Connect anoth
50. setup 93 modem setup 82 modem shared with voice line setup 84 PBX setup 78 separate line setup 76 setup types 73 shared line setup 80 PBX system set up with fax parallel phone systems 78 PCL 3 support 157 phone cord connected to correct port test failed 131 correct type test failed 132 extend 140 phone customer support 149 phone line answer ring pattern 63 phone support 150 phone support period period for support 150 phone fax from receive 56 send 48 photo media guidelines 22 photo paper copy 38 load 26 photos edit scans 44 enhance copies 42 fax 53 Index Photosmart Software send scans to programs 43 Photosmart Studio send scans to programs 43 poll to receive fax 58 ports specifications 157 power specifications 160 troubleshoot 117 power input locating 11 print cancel 35 double sided 34 fax logs 67 fax reports 66 faxes 57 settings 33 slow 118 speed dial entries 32 troubleshoot 116 print cartridge door locating 11 print cartridges align 108 clean 109 clean contacts 110 clean ink nozzle area 112 handle 104 locating 11 order online 145 part names 104 part numbers 145 remove 153 replace 104 status 69 supported 103 157 warranty 148 yields 157 print driver settings 33 version 149 warranty 148 print quality troubleshoot 119 printer driver settings 33 version 149 warranty 148 processor specifications 158 pulse dialing 64 Q quality copy 39 quality troubleshoot copy 125 print 119
51. software 2 See the onscreen Help for further instructions Scan 43 Chapter 5 To send a scan to a program on a computer from the control panel 1 Load the original in the ADF For more information see Load originals 2 Press the Scan Menu or Scan To button 3 Press the arrow keys to select the program that you want to use such as the HP photo and imaging software and then press OK 4 Press START SCAN Scan from a TWAIN compliant or a WIA compliant program The device is TWAIN complaint and WIA compliant and works with programs that support TWAIN compliant and WIA compliant scanning devices While you are in a TWAIN compliant or WIA compliant program you can gain access to the scanning feature and scan an image directly into the program TWAIN is supported for all Windows and Mac OS operating systems For Windows operating systems WIA is supported only for Windows XP and Windows Vista direct connections WIA is not supported for the Mac OS Scan from a TWAIN compliant program Generally a software program is TWAIN compliant if it has a command such as Acquire File Acquire Scan Import New Object Insert from or Scanner If you are unsure whether the program is compliant or you do not know what the command is called see the software program Help or documentation Start the scan from within the TWAIN compliant program See the software program Help or documentation for information about the commands and steps t
52. systems Before you begin setting up the device for faxing determine which kind of phone system your country region uses The instructions for fax setup differ depending on whether you have a serial or parallel type phone system If you do not see your country region listed in the table below you probably have a serial type phone system In a serial type phone system the connector type on your shared telephone equipment modems phones and answering machines does not allow a physical connection to the 2 EXT port on the device Instead all equipment must be connected at the telephone wall jack NOTE In some countries regions that use serial type phone systems the phone cord that came with the device might have an additional wall plug attached to it This enables you to connect other telecom devices to the wall jack where you plug in the device If your country region is listed in the table below you probably have a parallel type telephone system In a parallel type phone system you are able to connect shared telephone equipment to the phone line by using the 2 EXT port on the back of the device NOTE If you have a parallel type phone system HP recommends you use the 2 wire phone cord supplied with the device to connect it to the telephone wall jack Table 7 1 Countries regions with a parallel type phone system Argentina Australia Brazil Canada Chile China Colombia Greece India Indon
53. to be sent at a later time and set up speed dials to send faxes quickly and easily to frequently used numbers From the control panel you can also set a number of fax options such as resolution and the contrast between lightness and darkness on the faxes you send If the device is directly connected to a computer you can use the HP photo and imaging software to perform fax procedures that are not available from the control panel For more information see Use the HP photo and imaging software NOTE Before you begin faxing make sure you have set up the device properly for faxing You might have already done this as part of the initial setup by using either the control panel or the software that came with the device You can verify the fax is set up correctly by running the fax setup test from the control panel To run the fax test press Setup select Tools select Run fax test and then press OK This section contains the following topics Send a fax e Receive a fax e Change fax settings Fax over the Internet e Test fax setup Use reports Cancel a fax Send a fax You can send a fax in a variety of ways Using the control panel you can send a black and white or color fax You can also send a fax manually from an attached phone This allows you to speak with the recipient before sending the fax e Send a basic fax e Send a fax manually from a phone e Send a fax using monitor dialing e Send a fax fr
54. troubleshoot for scanner 126 troubleshoot print 118 Speed Dial button 12 speed dial fax numbers set up 31 groups set up 31 one touch buttons 13 print and view 32 send fax 47 start black 13 start color 13 status messages 16 supplies 69 storage environment specifications 160 streaks troubleshoot copies 125 scan 129 stripes on scans troubleshoot 128 subscriber identification code 62 supplies order online 145 status 69 yields 157 support See customer support support process 149 symbols enter 18 system requirements 158 T technical information copy specifications 159 fax specifications 159 scan specifications 160 telephone customer support 149 telephone line answer ring pattern 63 telephone wall jack fax 131 telephone fax from receive 56 send 48 temperature specifications 160 tests fax dial tone failed 133 failed 130 fax line condition 134 fax phone cord type test failed 132 hardware failed 130 port connection failed 131 setup 65 telephone wall jack 131 text cannot be edited after scan troubleshoot 127 enhance on copies 41 enter from control panel 18 incompletely filled on copies 125 missing from scan troubleshoot 127 splotchy on copies 126 troubleshoot 119 121 122 unclear on copies troubleshoot 125 unclear scans 129 tone dialing 64 Toolbox Windows about 70 administrator settings 70 Estimated Ink Level tab 71 opening 71 Services tab 71 transparencies copy 38 load 28 trays capa
55. your fax machine you should complete the steps described in the software 166 Regulatory information Notice to users of the Canadian telephone network Note l attention des utilisateurs du r seau t l phonique canadien Notice to users of the Canadian telephone network Cet appareil est conforme aux sp cifications techniques des quipements terminaux d Industrie Canada Le num ro d enregistrement atteste de la conformit de l appareil l abr viation IC qui pr c de le num ro d enregistrement indique que l enregistrement a t effectu dans le cadre d une D claration de conformit stipulant que les sp cifications techniques d Industrie Canada ont t respect es N anmoins cette abr viation ne signifie en aucun cas que l appareil a t valid par Industrie Canada Pour leur propre s curit les utilisateurs doivent s assurer que les prises lectriques reli es la terre de la source d alimentation des lignes t l phoniques et du circuit m tallique d alimentation en eau sont le cas ch ant branch es les unes aux autres Cette pr caution est particuli rement importante dans les zones rurales 3339 Remarque Le num ro REN Ringer Equivalence Number attribu chaque H appareil terminal fournit une indication sur le nombre maximal de terminaux qui peuvent tre connect s une interface t l phonique La terminaison d une interface peut se composer de n importe quelle combinaison d appareils
56. 04 inches 12 7 mm 0 50 inches 3 2 mm 0 13 inches Load media This section describes the procedure for loading different types and sizes of paper into the device for your copies printouts or faxes X TIP To help prevent rips wrinkles and curled or bent edges store all paper flat in a resealable bag If the paper is not stored properly extreme changes in temperature and humidity might result in curled paper that does not work well in the device This section contains the following topics Load full size paper Load 10 x 15 cm 4 x 6 inch photo paper Load index cards Load envelopes Load other types of paper Load full size paper You can load many types of letter A4 or legal paper into the input tray of the device To load full size paper 1 Slide the paper width guide to its outermost position 24 Use the device 2 Flip the tray extender up toward you f NOTE When you use legal size paper leave the tray extender closed 3 Tap a stack of paper on a flat surface to align the edges and then check the paper for the following e Make sure it is free of rips dust wrinkles and curled or bent edges e Make sure all the paper in the stack is the same size and type Load media 25 Chapter 2 4 Insert the stack of paper into the input tray with the short edge forward and the print side down Slide the stack of paper forward until it stops A CAUTION
57. 1 2 Remove the white plug from the port labeled 2 EXT on the back of the device Find the phone cord that connects from the back of your computer your computer dial up modem to a telephone wall jack Disconnect the cord from the telephone wall jack and plug it into the parallel splitter Connect a phone cord from the parallel splitter to the port labeled 2 EXT on the back of the device Connect a phone to the parallel splitter Using the phone cord supplied in the box with the device connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the device NOTE Ifyou do not use the supplied cord to connect from the telephone wall jack to the device you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or Office If your modem software is set to receive faxes to your computer automatically turn off that setting NOTE Ifyou do not turn off the automatic fax reception setting in your modem software the HP device will not be able to receive faxes Now you need to decide how you want the device to answer calls automatically or manually e If you set up the device to answer calls automatically it answers all incoming calls and receives faxes The device will not be able to distinguish between fax and voice calls in this case if you suspect the call is a voice call you wil
58. 4 Set the redial Options inner e EE i a E aiaia 64 Setthe fax Speed item a ee ee ead a a 64 Fax over the Internet icia a ie ici eee aa 65 EESE EEE o E ANR donnent d ae dre ner ames TS Eden de done do acl LA cde E Mode der EEA 65 Use reports ennie rente A ALAIN Re Rte ne adn ni nai 66 Print fax confirmation reports 66 Print fax error reports ite still nent nee rent nette a nent hee EE 67 Print and view the fax log 67 Cancel a fax ann tin a ler ln tee nn ete anis lentes 68 7 Configure and manage Manage the device mener der men e iene tiens dee 69 Monitor th d vic issus secadcdantel da gesgdadenannasesaodcaduceeoossncadicieavonseiie ondbduaeveaetaged 69 Administercthe devices sister E AEAEE A E A enters eines 70 Use device management OOIS iigiin aae iiaia aieiaiei 70 Toolbox WIndOWS 274th ea ee ie ee ne ele 70 Open th TOOIDOX is 55ci0 8 i chest nine te na oe qenceeeecd tea seu i aaia raadit 71 Toolbox tabs sci a h i de eA aia ie nA nO Sai A er ae 71 HP Printer Utility Mac OS siennes 71 Open the HP Printer Utility situent men REEE aanta 71 HP Printer Utility panels see 72 Set p faxing for the device tintin niet 72 Set up faxing parallel phone systems 73 Choose the correct fax setup for your home or office 73 Select your fax setup case 75 Case A Separate fax line no voice Calls received 76 Case B Set up the device with DSL 77 Case C Set up the device with a PBX phone s
59. 78 8666 Italia www hp com support Venezuela 0 800 474 68368 Jamaica 1 800 711 2884 Vi t Nam 84 88234530 AA 0570 000511 Obtain HP telephone support 151 Appendix B 152 Placing a call Call HP support while you are in front of the computer and the HP All in One Be prepared to provide the following information Model number located on the label on the front of the device Serial number located on the back or bottom of the device Messages that appear when the situation occurs Answers to these questions Has this situation happened before Can you re create it Did you add any new hardware or software to your computer at about the time that this situation began Did anything else occur prior to this situation such as a thunderstorm HP All in One was moved etc After the phone support period After the phone support period help is available from HP at an additional cost Help may also be available at the HP online support Web site www hp com support Contact your HP dealer or call the support phone number for your country region to learn more about support options Additional warranty options Extended service plans are available for the HP All in One at additional costs Go to www hp com support select your country region and language then explore the services and warranty area for information about the extended service plans HP Quick Exchange Service Japan 129 H RUYDEMEN HSBSSA PR C R
60. 8 compliant This equipment connects to the telephone network through the following standard network interface jack USOC RJ C The REN is useful to determine the quantity of devices you may connect to your telephone line and still have all of those devices ring when your number is called Too many devices on one line might result in failure to ring in response to an incoming call In most but not all areas the sum of the RENs of all devices should not exceed five 5 To be certain of the number of devices you may connect to your line as determined by the REN you should call your local telephone company to determine the maximum REN for your calling area If this equipment causes harm to the telephone network your telephone company might discontinue your service temporarily If possible they will notify you in advance If advance notice is not practical you will be notified as soon as possible You will also be advised of your right to file a complaint with the FCC Your telephone company might make changes in its facilities equipment operations or procedures that could affect the proper operation of your equipment If they do you will be given advance notice so you will have the opportunity to maintain uninterrupted service If you experience trouble with this equipment please contact the manufacturer or look elsewhere in this manual for warranty or repair information Your telephone company might ask you to disconnect this equipment fro
61. Complete the following steps after you have prepared the device for shipment Pack the device 155 Appendix B To pack the device 1 If available pack the device for shipment by using the original packaging materials or use the packaging materials that came with your replacement device If you do not have the original packaging materials please use other adequate packaging materials Shipping damage caused by improper packaging and or improper transportation is not covered under the warranty 2 Place the return shipping label on the outside of the box 3 Include the following items in the box e Acomplete description of symptoms for service personnel samples of print quality problems are helpful e A copy of the sales slip or other proof of purchase to establish the warranty coverage period e Your name address and a phone number where you can be reached during the day 156 Support and warranty C Device specifications For media and media handling specifications see Understand specifications for supported media This section contains the following topics e Physical specifications e Product features and capacities e Memory specifications e System requirements e Print specifications Copy specifications e Fax specifications e Scan specifications e Environmental specifications e Electrical specifications e Acoustic emission specifications noise levels per ISO 7779 Physical spe
62. Es obliegt daher Ihrer Verantwortung das Ger t an einer entsprechenden Stelle f r die Entsorgung oder Wiederverwertung von Elektroger ten aller Art abzugeben z B ein Wertstoffhof Die separate Sammlung und das Recycoln Ihrer alien Elektroger te zum Zeitpunkt ihrer Entsorgung tr gt zum Schutz der Umwal bei und gew hrleistet dass sie auf eine Art und Weise recycelt werden die keine Geldhrdung for die Gesundheit des Menschen und der Umesh darstell Weitere Informationen dar bers wo Sie alte Eleklragerate zum Recyceln abgeben k nnen ethalten Sie bei den rtlichen Beh rden Wertstoffhdfen oder dort wo Sie das Ger t erworben haben Smaltimento di apparecchiature da rottamare da parte di privati nell Unione Europea Questo simbolo che appare sul prodotto o sulla confezione indica che il prodotto non deve essere smaltito assieme agli altri rifiuti domestici Gli utenti devono provvedere allo smaltimento delle apparecchiature da rottamare portandole al luogo di raccolta indicato per il riciclaggio delle apparecchiature elettriche ed elettroniche La raccolta e il riciclaggio separati delle apparecchiature da rottamare in fase di smaltimento favoriscono la conservazione delle risorse naturali e garantiscono che tali apparecchiature vengano rottamale nel rispetio dall embianie e dala totela delle salute Por ulteriori Inlormazion sul puni di raconlia delle apparecchiatura da rollamcrs contattare 1 proprio comune di residenza il servizio di smaltimento
63. HP Officejet J3500 J3600 User Guide HP Officejet J3500 J3600 All in One series User Guide Copyright information 2007 Copyright Hewlett Packard Development Company L P Hewlett Packard Company notices The information contained in this document is subject to change without notice All rights reserved Reproduction adaptation or translation of this material is prohibited without prior written permission of Hewlett Packard except as allowed under copyright laws The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Acknowledgements Windows and Windows XP are U S registered trademarks of Microsoft Corporation Windows Vista is either a registered trademark or trademark of Microsoft Corporation in the United States and or other countries Adobe and Acrobat are trademarks of Adobe Systems Incorporated Safety information A Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock 1 Read and understand all instructions in the documentation that comes with the device 2 Use only a grounded electrical outlet when connecting this product to a power so
64. HP Officejet J3500 supports black and white copies on plain paper only To copy an overexposed photo from the control panel 1 Make sure you have paper loaded in the input tray 2 Load your original print side down in the document feeder tray X TIP To avoid scratches or other damage to your original photos place your photo in a transparent photo sleeve before loading 3 Inthe Copy area press Copy Menu repeatedly until Enhancements appears 4 Press until the Photo enhancement setting appears 5 Press START COPY Color Cancel a copy job A To stop copying press Cancel on the control panel 42 Copy 5 Scan You can scan originals and send them to a variety of destinations such as a folder on the network or a program on a computer You can use the control panel the HP photo and imaging software and TWAIN compliant or WIA compliant programs on a computer This section contains the following topics e Scan an original Scan from a TWAIN compliant or a WIA compliant program Edit a scanned original e Change scan settings e Cancel a scan job Scan an original You can start a scan from a computer or from the control panel NOTE You can also use the HP Photosmart Software to scan an image Using this software you can edit a scanned image and create special projects using a scanned image For information about how to scan from the computer and how to adjust resize rotate crop and sharpe
65. HP Quick Exchange Service Japan ss 152 Call HP Korea customer support 153 Prepare the device for shipment ss 153 Remove the print cartridges before shipment 153 Remove the control panel faceplate nnne 154 Pack the device ne hante mener a EA Aa a AEEA a DdD an OE EE ROUANE NEE EN 155 Device specifications Phy sical Spe cification S minete eee eevee ee ea eee ier a 157 Product features and capacities nnns attt ttnnnn nns nten nren nnn 157 Memory Specifications seen esnie i a ei a a ere en 158 System requir ments ssie a aaaea abet iether eet ae 158 Print sp cification Ssi isir i a vie tee Wend d a 159 COPY SPECIFICATIONS issoria aa adati iniga otia aeoeaii aiaiai 159 Fax specifications nro eaters Ria ind a A M RO a PR RP Rs aay 159 SCAN SPECINCAIONS AEA TAT E EAE E 160 Environmental specifications 160 Electrical specifications seen 160 Acoustic emission specifications noise levels per ISO 7779 160 Regulatory information FCC statement inienn ea entendent ea ae in Ne el en e Unes 164 Notice to uSers in Korea grn het he AR de Ra te ANRT eee es 164 VCCI Class B compliance statement for users in Japan 164 Notice to users in Japan about the power cord 165 RoHS notices China o
66. If the device detects an original loaded in the automatic document feeder it sends the document to the number you entered Set new default settings You can change the default value for the Resolution and Lighter Darker settings through the control panel To set new default settings from the control panel 1 Make changes to the Resolution and Lighter Darker settings 2 Inthe Fax area press Fax Menu repeatedly until Set New Defaults appears 3 Press le until Yes appears and then press OK Send a fax in Error Correction Mode Error Correction Mode ECM prevents loss of data due to poor phone lines by detecting errors that occur during transmission and automatically requesting retransmission of the erroneous portion Phone charges are unaffected or might even be reduced on good phone lines On poor phone lines ECM increases sending time and phone charges but sends the data much more reliably The default setting is On Turn ECM off only if it increases phone charges substantially and you can accept poorer quality in exchange for reduced charges Before turning the ECM setting off consider the following If you turn ECM off e The quality and transmission speed of faxes you send and receive are affected e The Fax Speed is automatically set to Medium e You will no longer be able to send or receive faxes in color To change the ECM setting from the control panel 1 Press Setup 2 Press 5 and then press 6 This selects Ad
67. If the paper tears when you are removing it from the rollers check the rollers and wheels for torn pieces of paper that might be remaining inside the device If you do not remove all the pieces of paper from the device more paper jams are likely to occur 3 Replace the rear door Gently push the door forward until it snaps into place 4 Press OK to continue the current job To clear a paper jam in the automatic document feeder 1 Lift the cover of the automatic document feeder Clear paper jams 143 Chapter 8 2 Gently pull the paper out of the rollers A CAUTION If the paper tears when you are removing it from the rollers check the rollers and wheels for torn pieces of paper that might be remaining inside the device If you do not remove all the pieces of paper from the device more paper jams are likely to occur 3 Close the cover of the automatic document feeder Avoid paper jams To help avoid paper jams follow these guidelines Remove printed papers from the output tray frequently Prevent curled or wrinkled paper by storing all unused paper flat in a resealable bag Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn Do not combine different paper types and paper sizes in the input tray the entire stack of paper in the input tray must be the same size and type Adjust the paper width guide in the input tray to fit snugly against all paper Make sure the paper width gui
68. Make sure that the device is idle and silent when you load paper into the input tray If it is servicing the print cartridges or otherwise engaged in a task the paper stop inside the device might not be in place You could push the paper too far forward causing the device to eject blank pages X TIP Ifyou are using letterhead insert the top of the page first with the print side down For more help on loading full size paper and letterhead refer to the diagram engraved in the base of the input tray 5 Slide the paper width guide inward until it stops at the edge of the paper Do not overload the input tray make sure the stack of paper fits within the input tray and is no higher than the top of the paper width guide Load 10 x 15 cm 4 x 6 inch photo paper HP Officejet J3600 only You can load 10 x 15 cm 4 x 6 inch photo paper into the input tray of the device For the best results use 10 x 15 cm 4 x 6 inch HP Premium Plus Photo Paper or HP Premium Photo Paper X TIP To help prevent rips wrinkles and curled or bent edges store all paper flat in a resealable bag If the paper is not stored properly extreme changes in temperature and humidity might result in curled paper that does not work well in the device For best results set the paper type and paper size before copying or printing 26 Use the device To load 10 x 15 cm 4 x 6 inch photo paper with tab in the input tray 1 2 Remove all paper from the
69. On the device stores all received faxes in memory This enables you to reprint up to eight of the most recently printed faxes if they are still saved in memory NOTE When device memory is low it overwrites the oldest printed faxes as it receives new faxes If the memory becomes full of unprinted faxes the device stops answering incoming fax calls NOTE If you receive a fax that is too large such as a very detailed color photo it might not be stored in memory due to memory limitations On Error Only Causes the device to store faxes in memory only if an error condition exists that prevents the device from printing the faxes for example if the device runs out of paper The device continues to store incoming faxes as long as there is memory available If the memory becomes full the device stops answering incoming fax calls When the error condition is resolved the faxes stored in memory print automatically and then they are deleted from memory Off Faxes are never stored in memory For example you might want to turn off Backup Fax Reception for security purposes If an error condition occurs that prevents the device from printing for example the device runs out of paper the device stops answering incoming fax calls NOTE If Backup Fax Reception is enabled and you turn off the device all faxes stored in memory are deleted including any unprinted faxes that you might have received while the device was in an
70. PBX or an integrated services digital network ISDN converter terminal adapter make sure the device is connected to the correct port and the terminal adapter is set to the correct switch type for your country region if possible For more information see Case C Set up the device with a PBX phone system or an ISDN line e If the device shares the same phone line with a DSL service the DSL modem might not be properly grounded If the DSL modem is not properly grounded it can create noise on the phone line Phone lines with poor sound quality noise can cause faxing problems You can check the sound quality of the phone line by plugging a phone into the telephone wall jack and listening for static or other noise If you hear noise turn off your DSL modem and completely remove power for at least 15 minutes Turn the DSL modem back on and listen to the dial tone again NOTE You might notice static on the phone line again in the future If the device stops sending and receiving faxes repeat this process If the phone line is still noisy contact your telephone company For information on turning your DSL modem off contact your DSL provider for support e If you are using a phone splitter this can cause faxing problems A splitter is a two cord connector that plugs into a telephone wall jack Try removing the splitter and connecting the device directly to the telephone wall jack The device is having problems sending a manual fa
71. RE NCS SMBS ICBBL TS EEW FYI D RUYDPMELTUS REERMAHSCMMENEBA HP Quick Exchange Service PCO YI A hUYVAERMERRL MELE 4VIA hKUYVERMLET REMAP BER EMAR RRNTT KE HERVOMMICEAW RTA PUVAEROARCCRMTFSCEE MRCS BHES 0570 000511 EJDA 03 3335 9800 HH RSV ATA EA CEBU SR KGA PADRI 9 00 54 5 00 ET A O4 FT 10 00 5 F 5 00 ET MRABAUV1A10N9S5 3 ERR RT HEARN e TR RO X DARVNTIT RY R eBLTOATDONET DARNTPRYR BPUYAOFRSCHMLEBSIC Y EAERWTS CEMTERT CHES 1 ORUP TENTE OLE OIRMEBLESEL RERET DT BEREARERSURT AMICI Tit BeESRL TKS TOEO Fl BR eo HRORRMESERVOMMICKIOTREWET L lt WDARVIT RY ROBB L CCRC EE 0 HASE BIE ORIUREP TVET AURIS BSS COMBI RIT ENSBZarauvEeys COU EA HRPARSLICBEFTSCEPHWET Support and warranty For instructions on how to pack your device for exchange see Pack the device Call HP Korea customer support HP S 17H x 9 ZO e IH RH AE CHE MS 1588 3003 ABA Y TON Ve E HS 080 703 0700 Ha Set Abs AZ amp 09 00 18 00 ESA 09 00 13 00 2Y SFA Ale Prepare the device for shipment If after contacting HP Customer Support or returning to the point of purchase you are requested to send the device in for service make sure you remove and keep the following items before returning your device This section contains the following topics Remove the print cartridges before shipment Remove the print cartridges before shipment The print cartridges The
72. Rico 1 877 232 0589 Danmark Www hp com support Rep blica Dominicana 1 800 711 2884 Ecuador Andinatel 1 999 119 800 711 2884 Reunion 0820 890 323 Ecuador Pacifitel 1 800 225 528 Romania 0801 033 390 800 711 2884 Poccua MockBa 095 777 3284 02 6910602 ao Poccua CaHkT Tlerep6ypr 812 332 4240 El Salvador 800 6160 800 897 1415 amp ygsaul Espa a www hp com support Singapore 6 272 5300 France www hp com support Slovensko 0850 111 256 Deutschland www hp com support TRE South Africa international 27 0 11 234 5872 EAAGSa at To EEUTEPIK 30 210 6073603 3 i 7 South Africa RSA 0860 104 771 E a evt EAAdSac 801 11 75400 E Rest of West Africa 351 213 17 63 80 EAAdda arro K t po 800 9 2654 Suomi www hp com support Guatemala 1 800 711 2884 Sva h j n verige www hp com suppoi FERITE 852 2802 4098 ag p pp Switzerland www hp com support Magyarorsz g 06 40 200 629 ge a B S 02 8722 8000 India 1 800 425 7737 Ing 66 2 353 9000 India 91 80 28526900 071 891 391 uug Indonesia 62 21 350 3408 m Trinidad amp Tobago 1 800 711 2884 971 4 224 9189 Sball T rkiye 90 212 444 71 71 971 4 224 9189 cag SI 3 Ykpa Ha 044 230 51 06 971 4 224 9189 ould 600 54 47 47 CLL ay yall axial 971 4 224 9189 ws z United Kingdom www hp com support 971 4 224 9189 val United States 1 800 474 6836 Ireland www hp com support Uruguay 0004 054 177 1 700 503 048 INW 7 Venezuela Caracas 58 212 2
73. S ii etGie aoe cet ee cee ee ee ee ew anid 52 Send a color original or photo fax 53 Change the fax resolution and Lighter Darker settings 53 Change the fax resolution 53 Change the Lighter Darker setting 54 Set new default settings 55 Send a fax in Error Correction Mode 55 RECEIVE A TAXE sence cee E are mnt dites er das SE RS ete dents PASSE O 55 Receive a fax manually 258 55e r Asian dak fonte ad oid ferait 56 Set up backup fax reception 56 Reprint received faxes from memory 57 Poll to receive a fax ane niet ina ana hoe EE ea Seth denee Hoe eee pended 58 Forward faxes to another number ss 58 Set the paper size for received faxes iieii 59 Set automatic reduction for incoming faxes nt 59 Block junk fax numbers reine imenenetilereereesieeleneret 60 Set the junk fax Mode sensit a ae A A a 60 Add numbers to the junk fax list 60 Remove numbers from the junk fax list 61 Change fax Settings anisini a eaaa nash esis deen ened e A E A A NN aia 61 Configure the fax header 62 Set the answer mode Auto answer 62 Set the number of rings before answering nenrtnn nnne 62 Change the answer ring pattern for distinctive ring 63 Set the fax error correction mode ennemie 63 Set the dial ty Pe ri reran aaaea a tas ethernet M en net ete een ti ta meet faune test 6
74. S notices China only Noise emission statement for Germany Notice to users of the U S telephone network FCC requirements Notice to users of the Canadian telephone network Notice to users in the European Economic Area Australia wired fax statement Warning for Australia and New Zealand with phone handset Regulatory model number Declaration of conformity Environmental product stewardship program Regulatory information 163 Appendix D FCC statement FCC statement The United States Federal Communications Commission in 47 CFR 15 105 has specified that the following notice be brought to the attention of users of this product This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reason able protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measure
75. T FAX Color If the device detects an original loaded in the automatic document feeder you will hear a dial tone 3 When you hear the dial tone enter the number by using the keypad on the control panel 4 Follow any prompts that might occur X TIP Ifyou are using a calling card to send a fax and you have your calling card PIN stored as a speed dial when prompted to enter your PIN press Speed Dial or a one touch speed dial button to select the speed dial entry where you have your PIN stored Your fax is sent when the receiving fax machine answers Send a fax from memory You can scan a black and white fax into memory and then send the fax from memory This feature is useful if the fax number you are trying to reach is busy or temporarily unavailable The device scans the originals into memory and sends them once it is able to connect to the receiving fax machine After the device scans the pages into memory you can immediately remove the originals from the document feeder tray NOTE You can only send a black and white fax from memory To send a fax from memory 1 2 o Load your originals print side down into the document feeder tray In the Fax area press Fax Menu The Enter Number prompt appears Enter the fax number by using the keypad press Speed Dial or a one touch speed dial button to select a speed dial or press Redial Pause to redial the last number dialed In the Fax area press Fax Men
76. THIRD PARTY SUPPLIERS MAKES ANY OTHER WARRANTY OR CONDITION OF ANY KIND WHETHER EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE C Limitations of liability 2 To the extent allowed by local law the remedies provided in this Warranty Statement are the customer s sole and exclusive remedies TO THE EXTENT ALLOWED BY LOCAL LAW EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS WARRANTY STATEMENT IN NO EVENT SHALL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES WHETHER BASED ON CONTRACT TORT OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES D Local law This Warranty Statement gives the customer specific legal rights The customer may also have other rights which vary from state to state in the United States from province to province in Canada and from country to country elsewhere in the world To the extent that this Warranty Statement is inconsistent with local law this Warranty Statement shall be deemed modified to be consistent with such local law Under such local law certain disclaimers and limitations of this Warranty Statement may not apply to the customer For example some states in the United States as well as some governments outside the United States including provinces in Canada may a Preclude the disclaimers and limitations in this
77. Warranty Statement from limiting the statutory rights of a consumer e g the United Kingdom b Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations or c Grant the customer additional warranty rights specify the duration of implied warranties which the manufacturer cannot disclaim or allow limitations on the duration of implied warranties THE TERMS IN THIS WARRANTY STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THE HP PRODUCTS TO SUCH CUSTOMERS HP Limited Warranty Dear Customer You will find below the name and address of the HP entity responsible for the performance of the HP Limited Warranty in your country You may have additional statutory rights against the seller based on your purchase agreement Those rights are not in any way affected by this HP Limited Warranty Ireland Hewlett Packard Ireland Ltd 30 Herbert Street IRL Dublin 2 United Kingdom Hewlett Packard Ltd Cain Road Bracknell GB Berks RG12 1HN 148 Support and warranty Obtain electronic support To find support and warranty information go to the HP Web site at www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support This Web site also offers technical support drivers supplies ordering information and other options such as
78. Windows 2000 When setting up the device HP recommends that you connect it after you install the software because the installation program is designed to provide you with the easiest setup experience However if you have connected the cable first see Connect the device before installing the software Direct connection You can connect the device directly to your computer using a USB cable f NOTE If you install the device software and connect the device to a computer running Windows you can connect additional devices to the same computer with USB cables without reinstalling the device software When setting up the device HP recommends that you connect the device after you install the software because the installation program is designed to provide you with the easiest setup experience However if you have connected the cable first see Connect the device before installing the software Install the software before connecting the device recommended To install the software 1 Close any applications that are running 2 Insert the Starter CD into the CD drive The CD menu runs automatically If the CD menu does not start automatically double click the setup icon on the Starter CD 3 On the CD menu click Install and follow the onscreen instructions 4 When prompted turn on the device and connect it to the computer using a USB cable The Found New Hardware wizard appears on the computer screen and the devic
79. Xeon processor with Intel EM64T support or Intel Pentium 4 processor with Intel EM64T support 256 MB RAM 300 MB free hard disk space Windows Vista 1 GHz 32 bit x86 or 64 bit x64 processor 1 GB RAM 1 1 GB free hard disk space Device specifications Mac OS X 10 3 9 and higher 10 4 6 and higher 400 MHz Power PC G4 v10 3 9 and higher 10 4 6 and higher or 1 83 GHz Intel Core Duo 10 4 6 and higher 256 MB memory 800 MB free hard disk space QuickTime 5 0 or later Microsoft Internet Explorer 6 0 or later Adobe Acrobat Reader 5 or later Print specifications ey Copy spe ey Resolution 1200 x 1200 dpi black 4800 optimized dpi color Method drop on demand thermal inkjet Language Lightweight Imaging Device Interface Language LIDIL NOTE HP Officejet J3500 supports black print cartridges only cifications Digital image processing Up to 99 copies from original varies by model Digital zoom from 25 to 400 varies by model Fit to page pre scan NOTE HP Officejet J3500 supports black and white copies only Mode Type Scan resolution dpi Best Black up to 600 x 1200 Color up to 600 x 1200 Normal Black up to 300 x 300 Color up to 300 x 300 Fast Black up to 300 x 300 Color up to 300 x 300 Fax specifications Walk up black and white and color fax capability Up to 100 speed dials Up to 200 page memory varies by model based on ITU T Test Image 1 at standard resolution More c
80. a topic The Help topic you select opens on your computer screen 11 Fax Menu Places the device in fax mode and presents the Fax Menu Press Fax Menu repeatedly to scroll through the options in the Fax Menu 12 Scan To Places the device in scan mode and presents the Scan To menu for selecting a scan destination 13 Copy Menu Places the device in copy mode and presents the Copy Menu Press Copy Menu repeatedly to scroll through the options in the Copy Menu 12 Get started continued Label Name and Description 14 Start Black Starts a black and white copy scan or fax job Start Color Starts a color copy scan or fax job HP Officejet J3600 only 15 Cancel Stops a job exits a menu or exits settings 16 Right arrow Increases values on the display 17 OK Selects a menu or a setting on the display 18 Left arrow Decrease values on the display 19 Power Turns the device on or off The On light next to the Power button is lit when the device is on The light blinks while performing a job When the device is off a minimal amount of power is still supplied to the device To completely disconnect the power supply to the HP All in One turn the device off and then unplug the power cord 20 Keypad Enter fax numbers values or text 21 One touch speed dial buttons Accesses the first ten speed dial numbers Press a speed dial button once to select the speed dial number presented in the left column Pr
81. ach group with up to 50 characters for each fax number HP Photosmart Software Windows Open the HP Photosmart Software and follow the instructions in the onscreen Help HP Device Manager Mac OS Launch HP Device Manager click Information and Settings and then select Fax Speed Dial Settings from the drop down list Control panel Press the Setup button and then select the Speed Dial Setup option To add a group Select Group Speed Dial select an unassigned speed dial entry and then press OK Use the arrow keys to highlight a speed dial entry and then press OK to select it a check mark appears next to the speed dial entry Repeat this step to add additional speed dial entries to this group When finished select the Done Selecting option and then press OK Use the onscreen keyboard to enter a group speed dial name and then select Done To add entries to a group Select Group Speed Dial select the group speed dial entry that you want to change and then press OK Use the arrow keys to highlight a speed dial entry and then press OK to select it a check mark appears next to the speed dial entry Repeat this step to add additional speed dial entries to this group When finished select the Done Selecting option and then press OK Select Done at the Group Name screen To delete an entry from a group Select Group Speed Dial select the group speed dial entry that you want to change and then press OK Use the arrow keys to highlig
82. al bus USB port Fax ports 1 LINE and 2 EXT Rear door aJa JOJN Rear door access tab Understand the device parts 11 Chapter 1 Control panel buttons and lights The following diagram and related table provide a quick reference to the control panel features 0000008 000 6066 OOGOO Label Name and Description 1 Speed Dial Selects a speed dial number 2 Redial Pause Redials the most recently dialed number or inserts a 3 second pause in a fax number 3 Lighter Darker Lightens or darkens black and white faxes being sent 4 Fax Resolution Adjusts the resolution for black and white faxes being sent 5 On light Indicates when lighted that the device is on The light blinks when the device is performing a task 6 Attention light When blinking the attention light indicates an error has occurred that requires your attention 7 Display View menus and messages 8 Auto Answer Switches among the Answer Mode settings Depending on the setting the device automatically answers incoming phone calls requires you to receive the fax manually or listens for fax tones 9 Flash Cancels a fax and brings up a dial tone Also used to answer a call waiting 10 Setup Presents the Setup Menu for generating reports changing fax and other maintenance settings and accessing the Help menu Press to scroll through the Help topics available and then press OK to select
83. al network ISDN system If you answered Yes proceed directly to Case C Set up the device with a PBX phone system or an ISDN line You do not need to continue answering questions If you answered No continue answering questions Do you subscribe to a distinctive ring service through your telephone company that provides multiple phone numbers with different ring patterns If you answered Yes proceed directly to Case D Fax with a distinctive ring service on the same line You do not need to continue answering questions If you answered No continue answering questions Are you unsure if you have distinctive ring Many phone companies offer a distinctive ring feature that allows you to have several phone numbers on one phone line When you subscribe to this service each phone number will have a different ring pattern For example you can have single double and triple rings for the different numbers You might assign one phone number with a single ring to your voice calls and another phone number with double rings to your fax calls This allows you to tell the difference between voice and fax calls when the phone rings Do you receive voice calls at the same phone number you will use for fax calls on the device Continue answering questions Do you have a computer dial up modem on the same phone line as the device Are you unsure if you use a computer dial up modem If you answer Yes to any of the following questions you are u
84. an original to fit onto letter or A4 paper If the image or text on your original fills the entire sheet with no margins use Fit to Page or Full Page 91 to reduce your original and prevent unwanted cropping of the text or images at the edges of the sheet X TIP You can also use Fit to Page to enlarge a small photo to fit within the printable area of a full size page In order to do this without changing the proportions of the original or cropping the edges the device might leave an uneven amount of white space around the edges of the paper NOTE The HP Officejet J3500 supports black and white copies on plain paper only To resize a document from the control panel 1 Make sure you have paper loaded in the input tray 2 Load your original print side down in the document feeder tray Place the pages so that the top edge of the document goes in first 3 In the Copy area press the Reduce Enlarge button 4 Press until Full Page 91 appears 5 Press START COPY Black or START COPY Color Copy a legal size document onto letter paper You can use the Legal gt Ltr 72 setting to reduce a copy of a legal size document to a size that fits onto letter paper NOTE The percentage in the example Legal gt Ltr 72 might not match the percentage that appears in the display 40 Copy NOTE The HP Officejet J3500 supports black and white copies on plain paper only To copy a legal size docume
85. and ensure that it is recycled in a manner that protects human health and the environment For more information about where you can drop off your waste equipment for recycling please contact your local city office your household waste disposal service or the shop where you purchased the product Evacuation des quipements usag s par les utilisateurs dans les foyers priv s au sein de l Union europ enne La pr sence de ce symbole sur le produit ou sur son emballage indique que vous ne pouvez pas vous d barrasser de ce produit de la m me fa on que vos d chets courants Au contraire vous tes responsable de l vacuation de vos quipements usag s et cet effet vous tes tenu de les remettre un point de collecte agr pour le recyclage des quipements lectriques et lectroniques usag s Le tri l vacuation et le recyclage s par s de vos quipemenis usag s permalien de pr server les ressources naturelles et de s assurer que ces quipements sont recycl s dans le respect de la sant humaine et de l environnement Pour plus d informations sur les lieux de collecte des quipements usag s veuillez contacter votre mairie votre service de traitement des d chets m nagers ou le magasin o vous avez achet le produit Entsorgung von Elektroger ten durch Benutzer in privaten Haushalten in der EU Dieses Symbol auf dem Produkt oder dessen Verpackung gibt an dass das Produkt nicht zusammen mit dem Restm ll entsorgt werden darf
86. and phone number When power is restored to the device the Fax Forwarding setting is still On NOTE You can cancel fax forwarding by pressing Cancel on the control panel when the Fax Forwarding message is visible on the display or you can select Off from the Fax Forwarding Black Only menu Set the paper size for received faxes You can select the paper size for received faxes The paper size you select should match what is loaded in your input tray Faxes can be printed on letter A4 or legal paper only NOTE Ifan incorrect paper size is loaded in the input tray when you receive a fax the fax does not print and an error message appears on the display Load letter A4 or legal paper and then press OK to print the fax To set the paper size for received faxes from the control panel 1 Press Setup 2 Press 4 and then press 4 This selects Basic Fax Setup and then selects Fax Paper Size 3 Press le to select an option and then press OK Set automatic reduction for incoming faxes The Automatic Reduction setting determines what the HP All in One does if it receives a fax that is too large for the default paper size This setting is turned on by default so Receive a fax 59 Chapter 6 the image of the incoming fax is reduced to fit on one page if possible If this feature is turned off information that does not fit on the first page is printed on a second page Automatic Reduction is useful when you receive a le
87. anel to enter text and symbols You can also enter symbols from the keypad when you dial a fax or phone number When the device dials the number it interprets the symbol and responds accordingly For example if you enter a dash in the fax number the device will pause before dialing the 18 Use the device remainder of the number A pause is useful if you need to gain access to an outside line before dialing the fax number NOTE Ifyou want to enter a symbol in your fax number such as a dash you need to enter the symbol by using the keypad Type numbers and text on the control panel keypad You can enter text or symbols by using the keypad on the control panel After you are done entering text press OK to store your entry To enter text 1 Press the keypad numbers that correspond to the letters of a name For example the letters a b and c correspond to the number 2 as shown on the button below 4 TIP Press a button multiple times to see the available characters Depending on your language and country region setting other characters might be available in addition to the ones shown on the keypad 2 After the correct letter appears wait for the cursor to advance automatically to the right or press the right arrow button Press the number that corresponds to the next letter in the name Press the button multiple times until the correct letter appears The first letter of a word is automatically set to upperc
88. ard Windows or HP Fax Setup Utility Mac OS make sure the device is not busy completing another task such as receiving a fax or making a copy Check the display for a message indicating that the device is busy If it is busy wait until it is finished and in the idle state before running the test e Make sure you use the phone cord that came with the device If you do not use the supplied phone cord to connect from the telephone wall jack to the device you might not be able to send or receive faxes After you plug in the phone cord that came with the device run the fax test again e If you are using a phone splitter this can cause faxing problems A splitter is a two cord connector that plugs into a telephone wall jack Try removing the splitter and connecting the device directly to the telephone wall jack After you resolve any problems found run the fax test again to make sure it passes and the device is ready for faxing If the Fax Hardware Test continues to fail and you experience problems faxing contact HP Support Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Maintain and troubleshoot The Fax Connected to Active Telephone Wall Jack test failed Solution Check the connection between the telephone wall jack and the device to make sure the phone cord is secure Make sure you use the phone cord that came with the device If
89. are that you installed with the device You can also set up the fax header from the control panel as described here NOTE In some countries regions the fax header information is a legal requirement To set or change the fax header 1 Press Setup 2 Press Basic Fax Setup and then press Fax Header 3 Enter your personal or company name using the numeric keypad and then press OK 4 Enter your fax number by using the numeric keypad and then press OK Set the answer mode Auto answer The answer mode determines whether the device answers incoming calls Turn on the Auto Answer setting if you want the device to answer faxes automatically The device answers all incoming calls and faxes Turn off the Auto Answer setting if you want to receive faxes manually You must be available to respond in person to the incoming fax call or the device does not receive faxes To set the answer mode to manual or automatic via the control panel A Press Auto Answer to turn the light on or off as appropriate for your setup When the Auto Answer light is on the device answers calls automatically When the light is off the it does not answer calls Set the number of rings before answering 62 Fax If you turn on the Auto Answer setting you can specify how many rings occur before incoming calls are automatically answered The Rings to Answer setting is important if you have an answering machine on the same phone line as the
90. are vary depending on the devices you have installed The software is customized to show icons that are associated with the selected device If the selected device is not equipped with a particular feature then the icon for that feature does not appear in the software TIP If the HP Photosmart Software on your computer does not contain any icons an error might have occurred during the software installation To correct this use the Control Panel in Windows to completely uninstall the HP Photosmart Software then reinstall the software 2 To open the HP Photosmart Studio software on a Macintosh computer 1 Click the HP Photosmart Studio icon in the Dock The HP Photosmart Studio window appears NOTE Mac OS is supported by HP Officejet J3600 only 2 Inthe HP Photosmart Studio task bar click Devices The HP Device Manager window appears 3 Select your device from the Device drop down menu From here you can scan send faxes import documents and perform maintenance procedures such as checking the ink levels for the ink cartridges NOTE Ona Macintosh computer the features available in the HP Photosmart Studio software vary depending on the selected device X TIP When the HP Photosmart Studio software is opened you can gain access to the Dock menu shortcuts by selecting and holding the mouse button over the HP Photosmart Studio icon in the Dock Text and symbols You can use the keypad on the control p
91. ase To enter a space pause or symbol To insert a space press Space e To enter a pause press Redial Pause A dash appears in the number sequence To enter a symbol such as press the Symbols button repeatedly to scroll through the list of available symbols asterisk dash ampersand amp period slash I parentheses apostrophe equals number sign at underscore _ plus exclamation semicolon question comma colon percent and approximation To erase a letter number or symbol A lfyou make a mistake press the left arrow button to clear it and then make the correct entry Text and symbols 19 Chapter 2 Available symbols for dialing fax numbers To enter a symbol such as press Symbols repeatedly to scroll through the list of symbols The following table provides the symbols that you can use in a fax or phone number sequence fax header information and speed dial entries Available Description Available when entering symbols x Displays an asterisk symbol when Fax header name speed dial required for dialing names speed dial numbers fax or phone numbers and monitor dial entries When auto dialing the device enters a Fax header name fax header pause in the number sequence number speed dial names speed dial numbers and fax or phone numbers Displays a left or right parenthesis to Fax header name fax header separate num
92. ations 22 supported sizes 22 troubleshoot feeding 123 types and weights supported 23 memory deleting faxes 58 reprint faxes 57 save faxes 56 specifications 158 menus control panel 15 missing lines or dots troubleshoot 122 missing or incorrect information troubleshoot 118 176 modem shared with fax parallel phone systems 82 shared with fax and answering machine parallel phone systems 89 shared with fax and voice line parallel phone systems 84 shared with fax and voice mail parallel phone systems 93 monitor dialing 49 51 monitoring tools 69 multi feeds troubleshoot 123 N networks firewalls troubleshoot 117 Mac OS setup 98 sharing Windows 97 noise information 160 normal copy quality 39 number of copies 38 O OCR edit scanned documents 45 troubleshoot 127 OK button 13 on button 13 one touch speed dial buttons 13 operating environment specifications 160 operating systems supported 158 originals edit scans 44 load ADF automatic document feeder 20 scan 43 output tray locating 10 P packing the device 155 pages per month duty cycle 157 paper jams 142 144 legal to letter copy 40 recommended copy types 38 size set for fax 59 paper size copy setting 38 paper feed problems troubleshoot 123 parallel phone systems answering machine setup 88 countries regions with 73 distinctive ringing setup 79 DSL setup 77 ISDN setup 78 modem and answering machine setup 89 modem and voice mail
93. aturation using the ink volume under the advanced features Windows or ink features Mac OS However note that decreasing ink saturation might give printouts a washed out quality e Color documents that have rich blended colors can wrinkle or smear when printed using the Best print quality Try using another print mode such as Normal to reduce ink or use HP Premium Paper designed for printing vivid color documents For more information see Change print settings Check the media type Some types of media do not accept ink well For these types of media ink will dry more slowly and smearing may occur For more information see Select print media Ink is not filling the text or graphics completely Check the media type Some media types are not suitable for use with the device For more information see Select print media Check the print cartridges Make sure the print cartridges are not low on ink For more information see Manage the device Output is faded or dull colored Check the print mode The Fast mode in the printer driver allows you to print at a faster rate which is good for printing drafts To get better results select Normal or Best For more information see Change print settings Check the paper type setting When printing on transparencies or other special media HP Officejet J3600 only select the corresponding media type in the print driver For more information see Print on special and custom s
94. ax 1 Inthe Fax area press Fax Menu repeatedly until How to Fax appears 2 Press le until Send Fax Later appears and then press OK If there is a fax already scheduled the Cancel prompt appears on the display 3 Press 1 to select Yes NOTE You can also cancel the scheduled fax by pressing Cancel on the control panel when the scheduled time is visible on the display Send a fax to multiple recipients This section contains the following topics e Send a fax to multiple recipients from the control panel e Send a fax to multiple recipients from the HP Photosmart Studio Software Mac OS Send a fax to multiple recipients from the control panel You can send a fax to multiple recipients without first setting up a group speed dial NOTE The list of recipients you specify for this fax is not saved and only works for sending faxes in black If you intend to send other faxes to the same recipient list you should create a group speed dial list For more information see Set up fax numbers as speed dial entries or groups To send a fax to multiple recipients without using group speed dial 1 Press Fax Menu and select Broadcast Fax 2 Enter a fax number by using the keypad or use the arrow keys to access speed dials f NOTE You can add up to 20 individual fax numbers Send a fax 51 Chapter 6 52 5 Press START FAX Black When prompted load your originals print side up and top first in the c
95. bed below Figure 7 13 Back view of the device 1 Telephone wall jack 2 Use the phone cord supplied in the box with the device to connect to the 1 LINE port 3 Computer with modem 4 Telephone 94 Configure and manage To set up the device on the same phone line as a computer with two phone ports 1 2 6 7 Remove the white plug from the port labeled 2 EXT on the back of the device Find the phone cord that connects from the back of your computer your computer dial up modem to a telephone wall jack Disconnect the cord from the telephone wall jack and plug it into the port labeled 2 EXT on the back of the device Connect a phone to the OUT port on the back of your computer dial up modem Using the phone cord supplied in the box with the device connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the device f NOTE If you do not use the supplied cord to connect from the telephone wall jack to the device you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office If your modem software is set to receive faxes to your computer automatically turn off that setting NOTE If you do not turn off the automatic fax reception setting in your modem software the device will not be able to receive faxes Turn off the Auto Answer setting Run a
96. bers such as area codes number speed dial names speed for easier reading These symbols do not dial numbers and fax or phone affect dialing numbers W When auto dialing W causes the device Speed dial numbers and fax or to wait for a dial tone before continuing to phone numbers dial R During auto dialing the R functions the Speed dial numbers and fax or same as a Flash button on your telephone phone numbers Displays a plus symbol This symbol does Fax header name fax header not affect dialing number speed dial names speed dial numbers and fax or phone numbers Load originals You can load an original for a copy fax or scan job in the automatic document feeder Originals that are loaded in the automatic document feeder are automatically fed into the device A CAUTION In areas of high humidity and temperature avoid putting photo originals through the automatic document feeder They could become jammed and damage your photos X TIP To avoid scratches or other damage to your original photos place your photo in a transparent photo sleeve before loading Load an original in the automatic document feeder ADF You can copy scan or fax a single or multiple page A4 letter or legal size document by placing it in the document feeder tray The document feeder tray holds a maximum of 20 sheets of letter or A4 size paper or 15 sheets of legal size paper 20 Use the device To load an or
97. bs waiting to be processed e Windows Double click the printer icon that appears in the lower right corner of the computer screen Select the print job and then press the Delete key on the keyboard e Mac OS Double click the printer in the Printer Setup Utility Select the print job click Hold and then click Delete Cancel a print job 35 Chapter 3 36 Print Copy This section contains the following topics Make copies from the control panel Change the copy settings Set the number of copies Set the copy paper size Set the copy paper type Change copy speed or quality Resize an original to fit onto letter or A4 paper Copy a legal size document onto letter paper Adjust the lightness and darkness of your copy Enhance blurred areas of your copy Enhance light areas of your copy Cancel a copy job NOTE Many copy functions can be performed from the software See the software help for more information Make copies from the control panel NOTE The HP Officejet J3500 supports black and white copies on plain paper only You can make quality copies from the control panel To make a copy from the control panel 1 2 3 Make sure you have paper loaded in the input tray Load your original using the ADF For more information see Load originals Do one of the following e Press START COPY Black to start a black and white copy job e Press START COPY Color to start a color
98. can purchase a coupler from your local electronics store and extend it 78 Configure and manage Case D Fax with a distinctive ring service on the same line If you subscribe to a distinctive ring service through your telephone company that allows you to have multiple phone numbers on one phone line each with a different ring pattern set up the device as described in this section Figure 7 3 Back view of the device 1 Telephone wall jack 2 Use the phone cord supplied in the box with the device to connect to the 1 LINE port To set up the device with a distinctive ring service 1 Using the phone cord supplied in the box with the device connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the device NOTE If you do not use the supplied cord to connect from the telephone wall jack to the device you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office 2 Turn on the Auto Answer setting 3 Change the Distinctive Ring setting to match the pattern that the telephone company assigned to your fax number 29 NOTE By default the device is set to answer all ring patterns If you do not set the Distinctive Ring to match the ring pattern assigned to your fax number the device might answer both voice calls and fax calls or it might not answer at all 4 O
99. ch number you want to block e If you are done press No Remove numbers from the junk fax list If you no longer want to block a fax number you can remove a number from your junk fax list To remove numbers from the list of junk fax numbers 1 Press Setup 2 Press Basic Fax Setup and then press Junk Fax Blocker Setup 3 Press Remove Number from Junk List 4 Press the right arrow button to scroll through the numbers you have blocked When the number you want to remove appears press OK to select it 5 When the Delete Another prompt appears do one of the following e If you want to remove another number from the list of junk fax numbers press Yes and then repeat step 4 for each number you want to block e If you are done press No Change fax settings After completing the steps in the getting started guide that came with the device use the following steps to change the initial settings or to configure other options for faxing e Configure the fax header e Set the answer mode Auto answer e Set the number of rings before answering e Change the answer ring pattern for distinctive ring e Set the fax error correction mode Change fax settings 61 Chapter 6 e Set the dial type e Set the redial options e Set the fax speed Configure the fax header The fax header prints your name and fax number on the top of every fax you send HP recommends that you set up the fax header by using the softw
100. cifications e Height 330 2 mm 13 inches e Width 416 6 mm 16 4 inches Depth 203 2 mm 8 inches e Weight 5 5 kg 12 pounds Product features and capacities Feature Capacity Connectivity USB 2 0 compliant high speed USB host connector is only supported up to full speed Print cartridges HP Officejet J3500 Black print cartridge HP Officejet J3600 Black and tri color print cartridge Supply yields Visit www hp com pageyield for more information on estimated print cartridge yields Device languages HP PCL 3 enhanced Font support US fonts CG Times CG Times Italic Universe Universe Italic Courier Courier Italic Letter Gothic Letter Gothic Italic Duty cycle Up to 1000 pages per month Control panel language support Bulgarian Croatian Czech Danish Dutch English Finnish French German Greek Hungarian Italian Japanese Korean Norwegian Polish Portuguese Romanian Russian Simplified Chinese Slovak Language availability varies by country region Device specifications 157 Appendix C continued Feature Capacity Slovenian Spanish Swedish Traditional Chinese Turkish Ukrainian Memory specifications Device memory 2 MB ROM 16 MB RAM System requirements 158 EA NOTE Mac OS is supported by HP Officejet J3600 only For the most current information about supported operating systems and system requirements visit http www hp com support
101. cities 23 load media 24 locating 10 media sizes supported 22 media types and weights supported 23 Index paper guides illustration 10 troubleshoot feeding 123 troubleshoot answering machines 140 blank pages printed 118 bleeding colors 122 colors 121 122 control panel messages 15 copy 124 copy quality 125 cut off pages incorrect text or graphics placement 119 fax 129 fax dial tone test failed 133 fax hardware test failed 130 fax line test failed 134 fax phone cord connection test failed 131 fax phone cord type test failed 132 fax tests 130 fax wall jack test failed 131 firewalls 117 ink not filling text or graphics 121 ink smearing 121 installation 141 jams paper 144 meaningless characters print 120 media not picked up from tray 123 missing lines or dots 122 missing or incorrect information 118 multiple pages are picked 123 nothing prints 117 paper feed problems 123 power 117 print 116 print quality 119 receive faxes 135 138 scan 126 scan quality 128 send faxes 135 137 140 skewed copies 125 skewed pages 123 slow print 118 tips 116 TWAIN scan from 44 unable to activate source 128 two sided printing 34 U uninstall software Mac OS 101 Windows 99 USB connection Windows duplexing 34 HP Photosmart Software 17 HP Solution Center 17 install software 96 print on special or custom sized media 30 print settings 33 sharing device 97 system requirem
102. ck of the device and then connect a phone to this port e Ifyou have a serial type phone system you might plug your phone directly on top of the device cable which has a wall plug attached to it 80 Configure and manage 3 Now you need to decide how you want the device to answer calls automatically or manually e If you set up the device to answer calls automatically it answers all incoming calls and receives faxes The device will not be able to distinguish between fax and voice calls in this case if you suspect the call is a voice call you will need to answer it before the device answers the call To set up the device to answer calls automatically turn on the Auto Answer setting e If you set up the device to answer faxes manually you must be available to respond in person to incoming fax calls or the device cannot receive faxes To set up the device to answer calls manually turn off the Auto Answer setting 4 Runa fax test If you pick up the phone before the device answers the call and hear fax tones from a sending fax machine you will need to answer the fax call manually Case F Shared voice fax line with voice mail If you receive both voice calls and fax calls at the same phone number and you also subscribe to a voice mail service through your telephone company set up the device as described in this section 23 NOTE You cannot receive faxes automatically if you have a voice mail service at the same phone
103. companied by a blinking red Attention light Take the appropriate action to continue printing If the error message shows an error code press the Power button to turn off the device and then turn it on again In most situations this action solves the problem If the message persists your device might need service For more information see Support and warranty Critical error messages Critical error messages inform you of a device failure Some of these messages can be cleared by pressing the Power button to turn off the device and then turning it on again If a critical error persists service is required For more information see Support and warranty Change device settings You can change the device settings from these places e From the control panel From the HP Solution Center Windows or HP Device Manager Mac OS For more information see Use the HP photo and imaging software f NOTE When you are configuring settings in HP Solution Center or in HP Device Manager you cannot see the settings that have been configured from the control panel such as the scan settings To change settings from the control panel 1 Atthe control panel press the menu button for the function you are using for example Copy Menu 2 To reach the option that you want to change use one of the following methods e Press a control panel button and then use the left or right arrow keys to adjust the value e Select the o
104. copy job f NOTE If you have a color original pressing START COPY Black produces a black and white copy of the color original while pressing START COPY Color produces a full color copy of the color original Change the copy settings NOTE The HP Officejet J3500 supports black and white copies on plain paper only You can customize the copy settings to handle nearly any task Copy 37 Chapter 4 When you change copy settings the changes are for the current copy job only You must set the changes as defaults for the settings to apply to all future copy jobs To save the current settings as defaults for future jobs 1 Make any necessary changes to the settings in the Copy Menu 2 Press Copy Menu and then press the arrow keys until Set New Defaults appears 3 Press the arrow keys to select Yes and then press OK Set the number of copies You can set the number of copies that you want to print by using the Number of Copies option NOTE The HP Officejet J3500 supports black and white copies on plain paper only To set the number of copies from the control panel 1 Make sure you have paper loaded in the input tray 2 Load your original print side down in the document feeder tray Place the pages so that the top edge of the document goes in first 3 Inthe Copy area press Copy Menu repeatedly until Number of Copies appears 4 Press or use the keypad to enter the number of copies up to the maximum The ma
105. ctions and also see Configure the device Mac OS NOTE If you cannot launch the HP Device Manager you can uninstall the software by opening the Hard Drive selecting Applications select Hewlett Packard and opening HP Uninstaller Uninstall and reinstall the software 101 Chapter 7 102 Configure and manage 8 Maintain and troubleshoot This section contains the following topics Work with print cartridges Clean the device Troubleshooting tips and resources Solve printing problems Poor print quality and unexpected printouts Solve paper feed problems Solve copy problems Solve scan problems Solve fax problems Troubleshoot installation issues Clear paper jams Avoid paper jams Work with print cartridges This section contains the following topics Supported print cartridges Handle the print cartridges Replace the print cartridges Align the print cartridges Clean the print cartridges Clean the print cartridge contacts Clean the area around the ink nozzles Store print cartridges Supported print cartridges The availability of print cartridges varies by country region The print cartridges might come in different sizes In addition the HP Officejet J3500 supports one black print cartridge only You can find the print cartridge number in the following places On the label of the print cartridge you are replacing Windows From the Toolbox if yo
106. cy Film A Insert the film so that the white transparency strip with arrows and the HP logo is on top and is going into the input tray first NOTE The device cannot automatically detect the paper size or paper type For best results set the paper type to transparency film before printing or copying onto transparency film HP Iron On Transfers for printing only 1 Flatten the transfer sheet completely before using it do not load curled sheets X TIP To prevent curling keep transfer sheets sealed in the original package until you are ready to use them 2 Locate the blue stripe on the nonprinting side of the transfer paper and then manually feed one sheet at a time into the input tray with the blue stripe facing up HP Greeting Cards HP Photo Greeting Cards or HP Textured Greeting Cards for printing only A Insert a small stack of HP greeting card paper into the input tray with the print side down slide the stack of cards forward until it stops X TIP Make sure the area on which you want to print is inserted first facing down in the input tray HP Inkjet labels for printing only 1 Always use letter or A4 label sheets designed for use with HP inkjet devices such as HP inkjet labels and make sure that the labels are no more than two years old Labels on older sheets might peel off when the paper is pulled through the device causing subsequent paper jams 2 Fan the stack of labels to make sur
107. d 51 buttons control panel 12 C cancel button 13 copy 42 print job 35 scan 45 scheduled fax 51 capacity ADF 20 trays 23 cards guidelines 22 tray supporting 23 cartridges See print cartridges clean exterior 116 glass strip 114 print cartridge contacts 110 print cartridge ink nozzle area 112 print cartridges 109 scanner 114 white strip 115 color copies 42 fax 53 color copy 37 colored text and OCR 45 colors bleeding 122 faded or dull 121 print black and white troubleshoot 122 troubleshoot 122 wrong 122 computer modem shared with fax parallel phone systems 82 shared with fax and answering machine parallel phone systems 89 shared with fax and voice line parallel phone systems 84 shared with fax and voice mail parallel phone systems 93 confirmation reports fax 66 connections features available 13 connectors locating 11 contrast fax 54 control panel administrator settings 70 buttons 12 copy from 37 enter text and symbols 18 faceplate removing 154 lights 12 locating 10 menus 15 messages 15 scan from 43 send faxes 48 send scans to programs 44 settings change 16 copy button 12 cancel 42 enhance light areas 42 from the control panel 37 legal to letter 40 number of copies 38 173 paper size 38 paper types recommended 38 photos enhance 41 quality 39 125 reduce 40 settings 37 specifications 159 speed 39 text enhance 41 troubleshoot 124 Copy menu 15 correct port test fax 131
108. de does not bend the paper in the input tray Do not force paper too far forward in the input tray Use paper types that are recommended for the HP All in One For more information see Understand specifications for supported media 144 Maintain and troubleshoot A HP supplies This section provides information on HP supplies for the device The information is subject to change visit the HP Web site www hpshopping com for the latest updates You may also make purchases through the Web site Order printing supplies online Supplies Order printing supplies online To order genuine HP supplies for the HP All in One go to www hpshopping com If prompted choose your country region follow the prompts to select your product and then click one of the shopping links on the page Besides the HP Web site you may order printing supplies using the following tools Supplies Toolbox Windows On the Estimated Ink Level tab click Shop Online HP Printer Utility Mac OS Click Supplies Status from the Information and Support panel click the Shop for HP Supplies drop down menu and then choose Online Mac OS is supported by the HP Officejet J3600 only Print cartridges HP media Print cartridges Use only the replacement cartridges that have the same cartridge number as the print cartridge you are replacing You can find the cartridge number in the following places ey On the label of the print cartridge you are re
109. ded Make sure the media width and length guides fit snugly against the edges of the stack of media and make sure the trays are not overloaded For more information see Load media Check the media size Content on a page might be cut off if the document size is larger than the media that you are using e Make sure the media size selected in the printer driver match the size of media loaded in the tray Check the margin settings If the text or graphics are cut off at the edges of the page make sure the margin settings for the document do not exceed the printable area of your device For more information see Set minimum margins Check the page orientation setting Make sure the media size and page orientation selected in the application match the settings in the printer driver For more information see Change print settings Check the device location and length of USB cable High electromagnetic fields such as those generated by USB cables can sometimes cause slight distortions to printouts Move the device away from the source of the electromagnetic fields Also itis recommended that you use a USB cable that is less than 3 meters 9 8 feet long to minimize the effects of these electromagnetic fields If the above solutions do not work the problem may be caused by the inability of the application to interpret print settings properly See the release notes for known software conflicts refer to the application s documentati
110. dei rifiuti locale o il negozio presso il quale stato acquistato il prodotto Eliminaci n de residuos de aparatos el ctricos y electr nicos por parte de usuarios dom sticos en la Uni n Europea Este simbolo en el producto o en ef embalaje indica que no se puede desechar el producto junto con los residuos dom sticos Por el conirario si debe eliminar este lipo de residuo es responsabilidad del usuario entregarlo en un punto de recogida designado de reciclado de aparatos electr nicos y el ctricos El reciclaje y la recogida por separado de estos residuos en el momento de la eliminaci n ayudar a preservar recursos naturales y a garanlizar que el reciclaie proteja la salud y el medio ambiente Si desea informaci n odicional sobre los lugares donde puede dejar estos residuos para su reciclado p ngase en contacto con las autoridades locales de su ciudad con el servicio de gesti n de residuos dom sticos o con la tienda donde adquiri el producto Likvidace vyslou il ho za zen u ivateli v dom cnosti v zem ch EU Tato zna ka na produktu nebo na jeho obalu ozna uje e tento produkt nesm byt likvidov n prost m vyhozenim do b n ho domovn ho odpadu Odpov d te za to e vyslou il za zen bude p ed no k likvidaci do stanoven ch sb m ch m st ur en ch k recyklaci vyslou il ch elektrick ch a elektronick ch za zen Likvidace vyslou il ho za zen samostatn m sb rem a recyklac napom h zachov n
111. device because you want the answering machine to answer the phone before the device does The number of rings to answer for the device should be greater than the number of rings to answer for the answering machine For example set your answering machine to a low number of rings and the device to answer in the maximum number of rings The maximum number of rings varies by country region In this setup the answering machine answers the call and the device monitors the line If the device detects fax tones it receives the fax If the call is a voice call the answering machine records the incoming message To set the number of rings before answering via the control panel 1 Press Setup 2 Press Basic Fax Setup and then press Rings to Answer 3 Enter the appropriate number of rings by using the keypad or press the left or right arrow button to change the number of rings 4 Press OK to accept the setting Change the answer ring pattern for distinctive ring Many phone companies offer a distinctive ring feature that allows you to have several phone numbers on one phone line When you subscribe to this service each number is assigned a different ring pattern You can set up the device to answer incoming calls that have a specific ring pattern If you connect the device to a line with distinctive ring have your telephone company assign one ring pattern to voice calls and another ring pattern to fax calls HP recommends that you request
112. device is TWAIN compliant Devices that are not TWAIN compliant do not work with the device software e Make sure that you have connected the USB cable to the correct port on the back of your computer e Verify that the correct TWAIN source is selected In the software check the TWAIN source by selecting Select Scanner on the File menu Reload document and then restart job Press the OK button and then reload the remaining documents up to 20 pages in the ADF For more information see Load media Scanned image quality is poor The original is a second generation photo or picture Reprinted photographs such as those in newspapers or magazines are printed by using tiny dots of ink that make an interpretation of the original photograph which degrades the quality Often the ink dots form unwanted patterns that can be detected when the image is scanned or printed or when the image appears on a screen If the following suggestions do not solve the problem you might need to use a better quality version of the original 128 To eliminate the patterns try reducing the size of the image after scanning Print the scanned image to see if the quality is better Make sure that the resolution and color settings are correct for the type of scan job Text or images on the back of a two sided original appear in the scan Two sided originals can bleed text or images from the back side to the scan if the originals are printed on media that is to
113. e customer or any HP support contract with the customer However if printer failure or damage is attributable to the use of anon HP or refilled cartridge or an expired ink cartridge HP will charge its standard time and materials charges to service the printer for the particular failure or damage If HP receives during the applicable warranty period notice of a defect in any product which is covered by HP s warranty HP shall either repair or replace the product at HP s option If HP is unable to repair or replace as applicable a defective product which is covered by HP s warranty HP shall within a reasonable time after being notified of the defect refund the purchase price for the product HP shall have no obligation to repair replace or refund until the customer returns the defective product to HP Any replacement product may be either new or like new provided that it has functionality at least equal to that of the product being replaced HP products may contain remanufactured parts components or materials equivalent to new in performance HP s Limited Warranty Statement is valid in any country where the covered HP product is distributed by HP Contracts for additional warranty services such as on site service may be available from any authorized HP service facility in countries where the product is distributed by HP or by an authorized importer B Limitations of warranty TO THE EXTENT ALLOWED BY LOCAL LAW NEITHER HP NOR ITS
114. e icon is created in the Printers folder 96 Configure and manage NOTE You may connect the USB cable at a later time when you need to use the device You can also share the device with other computers using a simple form of networking known as locally shared networking For more information see Share the device on a locally shared network Connect the device before installing the software If you connected the device to the computer before installing the device software the Found New Hardware wizard displays on the computer screen NOTE Ifyou turned on the device do not turn it off or unplug the cable from the device while the installation program is running If you do so the installation program will not finish To connect the device 1 Inthe Found New Hardware dialog box that displays methods for locating the printer driver select the Advanced option and then click Next 999 NOTE Do not allow the Found New Hardware wizard to perform an automatic search for the printer driver 2 Select the check box for specifying the driver location and ensure that the other check boxes are clear 3 Insert the Starter CD into the CD drive If the CD menu appears close it 4 Browse to locate the root directory on the Starter CD for example D and then click OK 5 Click Next and follow the onscreen instructions 6 Click Finish to close the Found New Hardware wizard The wizard automaticall
115. e blurred areas of your copy sis 41 Enhance light areas of your copy sie 42 Cancel a Copy Jobirning evictions Aces RM Deed PE en ee du nr nie 42 Scan Scan an 0riginals ss se ee a o ee nent es a ee ett 43 Scan an original to a program on a computer 43 Scan from a TWAIN compliant or a WIA compliant program 44 Scan from a TWAIN compliant program 44 Scan from a WIA compliant program 44 dita Scann d original eE r Reste vet oc Men ah AS ne ne a ef LA ane Aime 44 Edit a scanned photo or graphic 45 Edit a scanned document using optical character recognition OCR software 45 Change Scan Settings ii cise Sivecec nine idee eee eines int 45 Gancelia Scan jobi 2 Reste E Re Zeek wei nr t ee itunes ane Re entree SE 45 Contents 6 Fax Send a Taxi is man Ee nn et 47 Send A DASICTAX ss cacccscaseccvcstessesaeteiesusanecnanbebs fete ie conten anceeescttens bho eaaa Eae aeaa iina naini 47 Send a fax manually from a phone 48 Send a fax using monitor dialing 49 Send a fax from Memory sie etsea Ea E a SER aa AE EARE mi eaaa anaa 50 Schedule a fax to send later 50 Send a fax to multiple recipients nst tnnnn nnn nnnn nn 51 Send a fax to multiple recipients from the control panel ccceeeeeeeeereeeeeeeeeeee 51 Send a fax to multiple recipients from the HP Photosmart Studio Software Mac O
116. e it into the right slot NOTE The HP Officejet J3500 has a slot for one black print cartridge only Work with print cartridges 107 Chapter 8 Figure 8 4 Install a print cartridge in the HP Officejet J3600 8 Close the print cartridge door Align the print cartridges The HP All in One prompts you to align cartridges every time you install or replace a print cartridge You can also align the print cartridges at any time from the control panel or by using the software you installed with the device Aligning the print cartridges ensures high quality output NOTE Ifyou remove and reinstall the same print cartridge the device will not prompt you to align the print cartridges It remembers the alignment values for that print cartridge so you do not need to realign the print cartridges NOTE The HP Officejet J3500 supports one black print cartridge only 108 Maintain and troubleshoot To align the print cartridges from the control panel when prompted 1 Make sure you have letter or A4 unused plain white paper loaded in the input tray and then press OK 2 The device prints a test page and calibrates the printer Recycle or discard the page NOTE Ifyou have colored paper loaded in the input tray when you align the print cartridges the alignment will fail Load unused plain white paper into the input tray and then try the alignment again If the alignment fails again you might have a defective sensor
117. e mechanism 5 Plug in the power cord and then turn on the device Clean the white strip Minor debris can accumulate on the white strip located inside the automatic document feeder To clean the white strip 1 Turn off the device and unplug the power cord f NOTE Depending how long the device is unplugged the date and time might be erased You might need to reset the date and time later when you plug the power cord back in 2 Lift the cover of the automatic document feeder Clean the white strip with a soft cloth or sponge slightly moistened with a mild soap and warm water Wash the strip gently to loosen debris Do not scrub the strip Clean the device 115 Chapter 8 If further cleaning is needed repeat the previous steps using isopropyl rubbing alcohol and wipe the strip thoroughly with a damp cloth to remove any residual alcohol A CAUTION Be careful not to spill alcohol on the glass or exterior of the HP All in One as this might damage the device Close the automatic document feeder cover Plug in the power cord and then turn on the device Clean the exterior f NOTE Before cleaning the device turn off the power and unplug the power cord from the electrical socket Use a soft damp lint free cloth to wipe dust smudges and stains off of the case The exterior of the device does not require cleaning Keep fluids away from the interior of the device as well as fro
118. e none of the pages are sticking together 3 Place a stack of label sheets on top of full size plain paper in the input tray label side down Do not insert labels one sheet at a time For best results set the paper type and paper size before copying or printing Related topics Tips for selecting and using print media Print on special and custom sized media HP Officejet J3600 only e Print on special or custom sized media Windows e Print on special or custom sized media Mac OS Print on special and custom sized media 29 Chapter 2 Print on special or custom sized media Windows To print on special or custom sized media 1 2 Load the appropriate media For more information see Load media With a document open click Print on the File menu and then click Setup Properties or Preferences Click the Paper Features tab Select the media size from the Size is drop down list To set a custom media size a Click the Custom button b Type aname for the new custom size c In the Width and Height boxes type the dimensions and then click Save d Click OK twice to close the properties or preferences dialog box Open the dialog box again e Select the new custom size To select the media type a Click More in the Type is drop down list b Click the desired media type and then click OK Change any other settings and then click OK Print your document Print on special or custom sized media
119. e the device for faxing if an extension phone is off the hook or if you are using a computer dial up modem to send an e mail or access the Internet Check to see if another process has caused an error Check the display or your computer for an error message providing information about the problem and how to solve it If there is an error the device will not send or receive a fax until the error condition is resolved The phone line connection might be noisy Phone lines with poor sound quality noise can cause faxing problems Check the sound quality of the phone line by plugging a phone into the telephone wall jack and listening for static or other noise If you hear noise turn Error Correction Mode ECM off and try faxing again For information about changing ECM see the onscreen Help If the problem persists contact your telephone company If you are using a digital subscriber line DSL service make sure that you have a DSL filter connected or you will not be able to fax successfully For more information see Case B Set up the device with DSL 136 Maintain and troubleshoot e Make sure the device is not connected to a telephone wall jack that is set up for digital phones To check if your phone line is digital connect a regular analog phone to the line and listen for a dial tone If you do not hear a normal sounding dial tone it might be a phone line set up for digital phones e Ifyou are using either a private branch exchange
120. ed the software Insert the device Starter CD into your computer s CD ROM drive and then start the Setup program Follow the onscreen instructions and also see Install the software before connecting the device recommended To uninstall from a Windows computer method 3 ey 1 a o NOTE Use this method if Uninstall is not available in the Windows Start menu Insert the device Starter CD into your computer s CD ROM drive and then start the Setup program Disconnect the device from your computer Select Uninstall and follow the onscreen directions Restart your computer NOTE Itis important that you disconnect the device before restarting your computer Do not connect the device to your computer until after you have reinstalled the software Start the Setup program for the device again Select Install Follow the onscreen instructions and also see Install the software before connecting the device recommended Configure and manage To uninstall from a Macintosh computer 1 2 3 Launch HP Device Manager Click Information and Settings Select Uninstall HP AiO Software from the pull down menu Follow the onscreen instructions After the software is uninstalled restart your computer To reinstall the software insert the device Starter CD into your computer s CD ROM drive On the desktop open the CD ROM and then double click HP All in One Installer Follow the onscreen instru
121. edia size in the application before printing the document If not set the size in the print driver You might need to reformat existing documents to print them correctly on custom sized media Understand specifications for supported media Use the following tables to determine the correct media to use with your device and determine what features will work with your media e Understand supported sizes e Understand supported media types and weights Understand supported sizes 999 NOTE The HP Officejet J3600 supports all media listed in the table below The HP Officejet J3500 supports paper only Type Size Paper A4 210 x 297 mm 8 3 x 11 7 inches Legal 216 x 356 mm 8 5 x 14 inches B5 JIS 182 x 257 mm 7 2 x 10 1 inches Envelopes U S 10 105 x 241 mm 4 13 x 9 5 inches 22 Use the device continued Type Size A2 111 x 146 mm 4 4 x 5 8 inches DL 110 x 220 mm 4 3 x 8 7 inches C6 114 x 162 mm 4 5 x 6 4 inches Transparency film Letter 216 x 279 mm 8 5 x 11 inches A4 210 x 297 mm Premium photo paper 10 x 15 cm 4 x 6 inches Letter 216 x 280 mm 8 5 x 11 inches A4 210 x 297 mm Cards Index card 127 x 203 mm 5 x 8 inches A4 210 x 297 mm Labels Letter 216 x 279 mm 8 5 x 11 inches A4 105 x 149 mm Custom 102 x 152 mm up to 216 x 356 mm 4 x 6 inches up to 8 5 x 14 Understand supported media types and weights inches NOTE The
122. elephone wall jack and the device to make sure the phone cord is secure Make sure you have correctly connected the device to the telephone wall jack Using the phone cord supplied in the box with the device connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the device 134 Maintain and troubleshoot e Other equipment which uses the same phone line as the device might be causing the test to fail To find out if other equipment is causing a problem disconnect everything from the phone line and then run the test again e Ifthe Fax Line Condition Test passes without the other equipment then one or more pieces of the equipment is causing problems try adding them back one at a time and rerunning the test each time until you identify which piece of equipment is causing the problem e Ifthe Fax Line Condition Test fails without the other equipment connect the device to a working phone line and continue reviewing the troubleshooting information in this section e If you are using a phone splitter this can cause faxing problems A splitter is a two cord connector that plugs into a telephone wall jack Try removing the splitter and connecting the device directly to the telephone wall jack e Make sure you use the phone cord that came with the device If you do not use the supplied phone cord to connect from the telephone wall jack to the device you might not be able to send or rece
123. em and the device simultaneously For example you cannot use the device for faxing while you are using your computer modem to send an e mail or access the Internet e Shared voice fax with computer dial up modem e Shared voice fax with computer DSL ADSL modem Shared voice fax with computer dial up modem If you use your phone line for both fax and telephone calls use these instructions to set up your fax There are two different ways to set up the device with your computer based on the number of phone ports on your computer Before you begin check your computer to see if it has one or two phone ports e lf your computer has only one phone port you will need to purchase a parallel splitter also called a coupler as shown below A parallel splitter has one RJ 11 port on the front and two RJ 11 ports on the back Do not use a two line phone splitter a serial splitter or a parallel splitter which has two RJ 11 ports on the front and a plug on the back i Figure 7 7 Example of a parallel splitter e If your computer has one phone port set up the device as described below Figure 7 8 Back view of the device 1 Telephone wall jack 2 Phone cord provided with the device plugged into the 1 LINE port on the back of the device Set up faxing for the device 85 Chapter 7 3 Parallel splitter 4 Computer 5 Telephone To set up the device on the same phone line as a computer with one phone port
124. en scanning or copying do not use a resolution that is higher than needed You can lower the resolution to scan more quickly e Ifyou acquire an image through TWAIN you can change the settings so that the original scans in black and white See the onscreen Help for the TWAIN program for information e Check the status of the device If you sent a print or copy job before you tried to scan the scan starts if the scanner is not busy However the printing and scanning processes share memory which means that the scan might be slower 126 Maintain and troubleshoot Part of the document did not scan or text is missing e Check the original Make sure that you loaded the original correctly For more information see Load originals Colored backgrounds can cause images in the foreground to blend into the background Try adjusting the settings before you scan the original or try enhancing the image after you scan the original e Check the settings Make sure that the input media size is large enough for the original that you are scanning If you are using the HP photo and imaging software the default settings in the HP photo and imaging software might be set to automatically perform a specific task other than the one that you are attempting See the onscreen Help for the HP photo and imaging software for instructions about changing the properties Text cannot be edited Check the settings Make sure that the OCR software is set to edit
125. ending in black and white The device sends all color faxes using Fine resolution Send a fax 53 Chapter 6 The following resolution settings are available for sending faxes Fine Very Fine Photo and Standard e Fine provides high quality text suitable for faxing most documents This is the default setting When sending faxes in color the device always uses the Fine setting e Very Fine provides the best quality fax when you are faxing documents with very fine detail If you choose Very Fine be aware that the faxing process takes longer to complete and you can only send black and white faxes using this resolution If you send a color fax it will be sent using Fine resolution instead e Photo provides the best quality fax when sending photographs in black and white If you choose Photo be aware that the faxing process takes longer to complete When faxing photographs in black and white HP recommends that you choose Photo Standard provides the fastest possible fax transmission with the lowest quality When you exit the Fax menu this option returns to the default setting unless you set your changes as the default To change the resolution from the control panel 1 Load your originals print side up into the document feeder tray 2 Inthe Fax area press Fax Menu The Enter Number prompt appears 3 Enter the fax number by using the keypad press Speed Dial or a one touch speed dial button to select a speed dial or pre
126. enter of the document feeder tray For additional information see Load an original in the automatic document feeder ADF Press START FAX Black again You can send a fax to multiple recipients at once by grouping individual speed dial entries into group speed dial entries To send a fax to multiple recipients using group speed dial 1 2 Load your originals print side down into the document feeder tray Press Speed Dial repeatedly until the appropriate group speed dial entry appears X TIP You can also scroll through the speed dial entries by pressing i or le or you can select a speed dial entry by entering its speed dial code using the keypad on the control panel Press START FAX Black If the device detects an original loaded in the automatic document feeder it sends the document to each number in the group speed dial entry NOTE You can only use group speed dial entries to send faxes in black and white because of memory limitations The device scans the fax into memory then dials the first number When a connection is made it sends the fax and dials the next number If a number is busy or not answering the device follows the settings for Busy Redial and No Answer Redial If a connection cannot be made the next number is dialed and an error report is generated Send a fax to multiple recipients from the HP Photosmart Studio Software Mac OS To send a fax to multiple recipients from the software
127. ents 158 uninstall software 99 Windows Image Application WIA scan from 44 features available 13 port locating 10 11 setup Mac OS 98 setup Windows 96 specifications 157 V vertical stripes on copies troubleshoot 125 view speed dial entries 32 voice mail set up with fax parallel phone systems 81 set up with fax and computer modem parallel phone systems 93 voltage specifications 160 W wall jack test fax 131 warning messages 16 warranty 148 152 Web sites accessibilty information 4 Apple 99 customer support 149 environmental programs 170 European print cartridges 145 order supplies 145 supply yield data sheet 157 white bands or stripes troubleshoot copies 125 126 scans 128 white strip clean 115 WIA Windows Image Application scan from 44 179 180 2007 Hewlett Packard Development Company L P www hp com support
128. eps to improve the copy quality e Use quality originals Load the media correctly If the media is loaded incorrectly it might skew causing unclear images See Load media for more information Use or make a carrier sheet to protect your originals Check the device The ADF might need cleaning See Clean the device for more information Copy defects are apparent Vertical white or faded stripes The media might not meet Hewlett Packard media specifications for example the media is too moist or too rough See Select print media for more information Too light or dark Try adjusting the contrast and copy quality settings Unwanted lines The ADF might need cleaning See Clean the device for more information Black dots or streaks Ink glue correction fluid or an unwanted substance might be on the ADF Try cleaning the device See Clean the device for more information Unclear text e Try adjusting the contrast and copy quality settings The default enhancement setting might not be suitable for the job Check the setting and change it to enhance text or photographs if needed For more information see Adjust the lightness and darkness of your copy Incompletely filled text or graphics Try adjusting the contrast and copy quality settings Copy is slanted or skewed Make sure that the ADF input tray is not too full e Make sure that the ADF width adjusters are snug against the sides of the media Solve copy pr
129. er phone cord to the open port on the coupler and to the telephone wall jack Troubleshoot installation issues If the following topics do not help see Support and warranty for information about HP support e Hardware installation suggestions e Software installation suggestions Hardware installation suggestions Check the device e Make sure that all packing tape and material have been removed from outside and inside the device e Make sure that the device is loaded with paper e Make sure that no lights are on or blinking except the Ready light which should be on If the Attention light is blinking check for messages on the control panel Check the hardware connections e Make sure that any cords and cables that you are using are in good working order e Make sure that the power cord is connected securely to both the device and to a working power outlet e Make sure that the phone cord is connected to the 1 LINE port Check the print cartridges Make sure the tape is removed from the print cartridges Make sure that the print cartridges are firmly installed in their correct slot Press down firmly on each one to ensure proper contact The HP Officejet J3500 supports a black print cartridge only Check the device to ensure the following e Power light is on and not blinking When the device is first turned on it takes approximately 45 seconds to warm up The device is in the Ready state and no other l
130. ervice You answered Yes to questions 4 and 7 only Case F Shared voice fax line with voice mail Refer to your country in Serial type fax setup Computer dial up modem You answered Yes to question 5 only Case G Fax line shared with computer modem no voice calls received Not applicable Voice calls and computer dial up modem You answered Yes to questions 4 and 5 only Case H Shared voice fax line with computer modem Not applicable Set up faxing for the device 75 Chapter 7 continued Other equipment services sharing your fax line Voice calls and answering machine You answered Yes to questions 4 and 6 only Recommended fax setup for parallel type phone systems Case Shared voice fax line with answering machine Recommended fax setup for serial type phone systems Not applicable Voice calls computer dial up modem and answering machine You answered Yes to questions 4 5 and 6 only Case J Shared voice fax line with computer modem and answering machine Not applicable Voice calls computer dial up modem and voice mail service You answered Yes to questions 4 5 and 7 only Case K Shared voice fax line with computer dial up modem and voice mail Case A Separate fax line no voice calls received Not applicable If you have a separate phone line on which you receive no voice calls
131. esia Ireland Japan Korea Latin America Malaysia Mexico Philippines Poland Portugal Russia Saudi Arabia Singapore Spain Taiwan Thailand USA Venezuela Vietnam If you are unsure which kind of telephone system you have serial or parallel check with your telephone company Choose the correct fax setup for your home or office To fax successfully you need to know what types of equipment and services if any share the same phone line with the device This is important because you might need to connect some of your existing office equipment directly to the device and you might also need to change some fax settings before you can fax successfully Set up faxing for the device 73 Chapter 7 To determine the best way to set up the device in your home or office first read through the questions in this section and record your answers Next refer to the table in the following section and choose the recommended setup case based on your answers Make sure to read and answer the following questions in the order they are presented 1 Do you have a digital subscriber line DSL service through your telephone company DSL might be called ADSL in your country region If you answered Yes proceed directly to Case B Set up the device with DSL You do not need to continue answering questions If you answered No continue answering questions Do you have a private branch exchange PBX phone system or an integrated services digit
132. ess the same speed dial button a second time to select the speed dial number in the right column Connection information Description USB connection Recommended number of connected computers for best performance One computer connected with a USB cable to the rear USB 2 0 high speed port on the device Supported software features All features are supported Setup instructions Follow the setup poster guide for detailed instructions Printer sharing Up to five computers The host computer must be turned on at all times or the other computers cannot print to the device All features resident on the host computer are supported Only print is supported from the other computers For Windows follow the instructions in Share the device on a locally shared network For Mac OS follow the instructions in Share the device ona locally shared network Understand the device parts 13 Chapter 1 14 Get started 2 Use the device This section contains the following topics Use control panel menus Control panel message types Change device settings Use the HP Solution Center Windows Use the HP photo and imaging software Text and symbols Load originals Select print media Load media Print on special and custom sized media Set up speed dial entries Use control panel menus The following sections provide a quick reference to top level menus
133. evice Telephone numbers are not available for all countries regions e Cartridge Details Shows order numbers and expiration dates of the installed print cartridges Device Services Align the Print Cartridges Guides you through aligning the print cartridges For more information see Align the print cartridges e Clean the Print Cartridges Guides you through cleaning the print cartridges For more information see Clean the print cartridges Print a Test Page Guides you through printing a test page HP Printer Utility Mac OS The HP Printer Utility contains tools to configure print settings calibrate the device order supplies online and find Web site support information NOTE Mac OS is supported by HP Officejet J3600 only Open the HP Printer Utility To open the HP Printer Utility from the Desktop 1 2 3 4 From the Finder select Computer from the Go menu Select Library and then select Printers Select HP select Utilities and then select HP Printer Selector Select the device and click Launch Utility Use device management tools 71 Chapter 7 To open the HP Printer Utility from the Printer Setup Utility 1 From the Finder select Computer from the Go menu 2 Select the device from the list and then press Utility 3 Select the device from the menu and then press Launch Utility HP Printer Utility panels Information and Support panel e Supplies Status Shows the
134. fax test You must be available to respond in person to incoming fax calls or the device cannot receive faxes Serial type fax setup For information on setting up the device for faxing using a serial type phone system see the Fax Configuration Web site for your country region Austria www hp com at faxconfig Germany www hp com de faxconfig Switzerland French www hp com ch fr faxconfig Switzerland German www hp com ch de faxconfig United Kingdom www hp com uk faxconfig Finland www hp fi faxconfig Denmark www hp dk faxconfig Sweden www hp se faxconfig Norway www hp no faxconfig Netherlands www hp nl faxconfig Belgium Dutch www hp be nl faxconfig Belguim French www hp be fr faxconfig Portugal www hp pt faxconfig Set up faxing for the device 95 Chapter 7 continued Spain www hp es faxconfig France www hp com fr faxconfig Ireland www hp com ie faxconfig Italy www hp com it faxconfig Configure the device Windows You can connect the device directly to a computer or you can share the device among other users on a network NOTE Microsoft Internet Explorer 6 0 or later must be installed on the computer system to run the installation program You must have administrator privileges to install a printer driver on Windows 2000 Windows XP or Windows Vista Only the printer and scanner drivers are supported by devices running
135. files might not work properly if the files are deleted 6 Restart your computer 7 To reinstall the software insert the device Starter CD into your computer s CD ROM drive follow the onscreen instructions and also see Install the software before connecting the device recommended Uninstall and reinstall the software 99 Chapter 7 100 10 After the software is installed connect the device to your computer Press the Power button to turn the device on After connecting and turning on the device you might have to wait several minutes for all of the Plug and Play events to complete Follow the onscreen instructions When the software installation is complete the HP Digital Imaging Monitor icon appears in the Windows system tray To uninstall from a Windows computer method 2 ey 1 NOTE Use this method if Uninstall is not available in the Windows Start menu On the Windows taskbar click Start select Settings select Control Panel and then click Add Remove Programs Or Click Start click Control Panel and then double click Programs and Features Select Officejet J3500 J3600 Series and then click Change Remove or Uninstall Change Follow the onscreen instructions Disconnect the device from your computer Restart your computer NOTE Itis important that you disconnect the device before restarting your computer Do not connect the device to your computer until after you have reinstall
136. g Off Does not print any fax error reports On Fax Send Prints whenever a transmission error occurs On Fax Receive Prints whenever a receiving error occurs Print and view the fax log The logs list faxes that have been sent from the control panel and all faxes that have been received You can print a log of faxes that have been received and sent by the device Each entry in the log contains the following information e Transmission date and time e Type whether received or sent Fax number Duration Number of pages e Result status of transmission To view the fax log from the HP photo and imaging software 1 Atthe computer open the HP photo and imaging software For more information see Use the HP photo and imaging software 2 See the onscreen Help for the HP photo and imaging software for further instructions The log lists faxes that have been sent from the control panel and the HP photo and imaging software and all faxes that have been received Use reports 67 Chapter 6 To print the fax log from the control panel 1 2 3 4 On the control panel press Setup Press the arrow key to move down to Print Report and then press OK Press the arrow key to move down to Fax Log and then press OK Press OK again to print the log Cancel a fax 68 Fax You can cancel a fax you are sending or receiving at any time To cancel a fax A Press Cancel on the contr
137. g machine a computer dial up modem or a multi port switch box the fax signal level might be reduced The signal level can also be reduced if you use a splitter or connect extra cables to extend the length of your phone A reduced fax signal can cause problems during fax reception To find out if other equipment is causing a problem disconnect everything except the device from the phone line and then try to receive a fax If you can receive faxes successfully without the other equipment one or more pieces of the other equipment is causing problems try adding them back one at a time and receiving a fax each time until you identify which equipment is causing the problem If you have a special ring pattern for your fax phone number using a distinctive ring service through your telephone company make sure that the Distinctive Ring feature on the device is set to match For more information see Change the answer ring pattern for distinctive ring Solve fax problems 139 Chapter 8 The device cannot send faxes but can receive faxes Solution The device might be dialing too fast or too soon You might need to insert some pauses in the number sequence For example if you need to access an outside line before dialing the phone number insert a pause following the access number If your number is 95555555 and 9 accesses an outside line you might insert pauses as follows 9 555 5555 To enter a pause in the fax number you are typing
138. gal size fax and letter size paper is loaded in the input tray To set automatic reduction from the control panel 1 Press Setup 2 Press 5 and then press 4 This selects Advanced Fax Setup and then selects Automatic Reduction 3 Press fe to select Off or On 4 Press OK Block junk fax numbers If you subscribe to a caller ID service through your phone provider you can block specific fax numbers so the device does not print faxes received from those numbers When an incoming fax call is received the device compares the number to the list of junk fax numbers to determine if the call should be blocked If the number matches a number in the blocked fax numbers list the fax is not printed The maximum number of fax numbers you can block varies by model NOTE This feature is not supported in all countries regions If it is not supported in your country region Junk Fax Blocker Set Up does not appear in the Basic Fax Setup menu NOTE If no phone numbers are added in the Caller ID list it is assumed that the user has not signed up for the Caller ID service with the phone company Set the junk fax mode By default Block Junk Fax mode is turned On If you do not subscribe to a caller ID service through your phone provider or do not want to use this feature you can turn off this setting To set the junk fax mode A Press the Junk Fax Blocker button select the Block Junk Fax option and then select On or Off Add numbe
139. ge in a conversation before sending your fax EA NOTE Ifa fax machine answers the call you will hear fax tones from the receiving fax machine Proceed to the next step to transmit the fax When you are ready to send the fax press START FAX Black or START FAX Color NOTE If prompted select Send Fax and then press START FAX Black or START FAX Color again If you were speaking with the recipient before sending the fax inform the recipient that they should press Start on their fax machine after they hear fax tones The telephone line is silent while the fax is transmitting At this point you can hang up the telephone If you want to continue speaking with the recipient remain on the line until the fax transmission is complete To send a fax manually from a phone using the attached handset 1 Load your originals print side down and top first in the center of the document feeder tray Pick up the handset that is attached to the HP All in One and dial the number by using the keypad on the control panel If the recipient answers the telephone you can engage in a conversation before sending your fax NOTE Ifa fax machine answers the call you will hear fax tones from the receiving fax machine Proceed to the next step to transmit the fax Once you are ready to send the fax press START FAX Black or START FAX Color NOTE If prompted press 1 to select Send Fax and then press START FAX Black o
140. he back Do not use a 2line phone splitter a serial splitter or a parallel splitter which has two RJ 11 ports on the front and a plug on the back To set up the device with a computer DSL ADSL modem 1 2 2 91 Obtain a DSL filter from your DSL provider Using the phone cord provided in the box with the device connect one end to the DSL filter and then connect the other end to the port labeled 1 LINE on the back of the device NOTE Ifyou do not use the supplied cord to connect from the DSL filter to the back of the device you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or Office Connect the DSL filter to the parallel splitter Connect the DSL modem to the parallel splitter Connect the parallel splitter to the wall jack Run a fax test When the phone rings the device automatically answers after the number of rings you set in the Rings to Answer setting The device begins emitting fax reception tones to the sending fax machine and receives the fax Case H Shared voice fax line with computer modem If you receive both voice calls and fax calls at the same phone number and you also have a computer modem connected on this phone line set up the device as described in this section 84 Configure and manage NOTE Since your computer modem shares the phone line with the device you cannot use both your mod
141. he printer settings or properties dialog box and click the About tab 5 Ifyou have a problem printing from a particular application note the application and version number Support process If you have a problem follow these steps 1 Check the documentation that came with the device 2 Visit the HP online support Web site at www hp com support HP online support is available to all HP customers It is the fastest source for up to date device information and expert assistance and includes the following features Fast access to qualified online support specialists Software and driver updates for the device Obtain electronic support 149 Appendix B e Valuable troubleshooting information for common problems e Proactive device updates support alerts and HP newsgrams that are available when you register the HP All in One 3 Call HP support Support options and availability vary by device country region and language HP support by phone This section contains the following topics Phone support period e Telephone support numbers e Placing a call After the phone support period Phone support period One year of phone support is available in North America Asia Pacific and Latin America including Mexico For the most current list of telephone support numbers go to www hp com support Telephone support numbers In many locations HP provides toll free telephone support during the warrant
142. ht a speed dial entry and then press OK to select it the check mark is removed from the speed dial entry Repeat this step to remove additional speed dial entries from this group When finished select the Done Selecting option and then press OK Select Done at the Group Name screen To delete a group Select Delete Speed Dial press the arrow keys to highlight the speed dial entry that you want to delete and then press OK Print and view a list of speed dial entries You can print or view a list of all of the speed dial entries that have been set up Each entry in the list contains the following information Speed dial number the first five entries correspond to the five speed dial buttons on the control panel Name associated with the fax number or group of fax numbers For the fax speed dial list the fax number or all of the fax numbers for a group View a list of speed dial entries HP Device Manager Mac OS Launch HP Device Manager click Information and Settings and then select Fax Speed Dial Settings from the drop down list HP Photosmart Software Windows Open the HP Photosmart Software and follow the instructions in the onscreen Help 32 Use the device 3 Print This section contains the following topics Change print settings e Print on both sides duplexing e Cancel a print job Change print settings You can change print settings such as paper size or type from an application or the printer dr
143. ifications Power requirements External AC adaptor input max 100 to 240 VAC 10 50 60 Hz 3Hz System DC input max 15 Vdc or 16 Vdc at 400 mA 32 Vdc at 500 mA EA NOTE The AC adaptor shipped might be specified to provide more power than system DC input max requirement above Acoustic emission specifications noise levels per ISO 7779 HP Officejet J3500 If you have Internet access you can get acoustic information for the HP Officejet J3500 from the HP website Go to www hp com support HP Officejet J3600 Sound pressure bystander position e Color printing LpAd 42 dBA e Black and white printing and copying LpAd 47 dBA Black and white printing Fast mode LpAd 52 dBA 160 Device specifications Sending black and white fax LpAd 40 dBA Idle LpAd 21 dBA Sound power Color printing LwAd 5 5 BA Black and white printing and copying LwAd 5 9 BA Black and white printing Fast mode LwAd 6 4 BA Sending black and white fax LwAd 5 3 BA Idle LwAd 3 3 BA Acoustic emission specifications noise levels per ISO 7779 161 Appendix C 162 Device specifications D Regulatory information The device meets product requirements from regulatory agencies in your country region This section contains the following topics FCC statement Notice to users in Korea VCCI Class B compliance statement for users in Japan Notice to users in Japan about the power cord RoH
144. ights on the control panel are lit or blinking If lights are lit or blinking see the message on the control panel Troubleshoot installation issues 141 Chapter 8 Ensure power cord and other cables are working and are firmly connected to the device All packing tapes and materials are removed from the device Rear access panel is locked into place Paper is loaded correctly in the tray and is not jammed in the device Software installation suggestions Check the computer system Make sure that your computer is running one of the supported operating systems Make sure that the computer meets at least the minimum system requirements Verify installation preliminaries Make sure to use the Starter CD that contains the correct installation software for your operating system Before installing software make sure that all other programs are closed If the computer does not recognize the path to the CD ROM drive that you type make sure that you are specifying the correct drive letter If the computer cannot recognize the Starter CD in the CD ROM drive inspect the Starter CD for damage You can download the device driver from the HP Web site www hp com support Check or perform the following Make sure the computer meets the system requirements Before installing software on a Windows computer ensure all other programs are closed If the computer does not recognize the path to the CD drive that you typed ensure you are s
145. iginal in the document feeder tray 1 Load your original with the print side down into the document feeder tray Place the pages so that the top edge of the document goes in first Slide the media into the automatic document feeder until you hear a beep or see a message on the display indicating that the loaded pages were detected X TIP For more help on loading originals in the automatic document feeder refer to the diagram engraved in the document feeder tray 2 Slide the width guides inward until they stop at the left and right edges of the media Select print media The device is designed to work well with most types of office media It is best to test a variety of print media types before buying large quantities Use HP media for optimum print quality Visit the HP Web site at www hp com for more information about HP media Tips for selecting and using print media For the best results observe the following guidelines Always use media that conforms to the device specifications For more information see Understand specifications for supported media Load only one type of media at a time into a tray Load media print side down and aligned against the right and back edges of the tray For more information see Load media Do not overload the tray For more information see Understand specifications for supported media To prevent jams poor print quality and other printing problems avoid the following media
146. ine parallel phone systems 88 answering machine and modem parallel phone systems 89 button 12 computer modem parallel phone systems 82 computer modem and answering machine parallel phone systems 89 177 computer modem and voice line parallel phone systems 84 computer modem and voice mail parallel phone systems 93 connection types 13 distinctive ringing 63 distinctive ringing parallel phone systems 79 DSL parallel phone systems 77 fax 72 fax scenarios 73 fax with parallel phone systems 73 ISDN line parallel phone systems 78 PBX system parallel phone systems 78 separate fax line parallel phone systems 76 shared phone line parallel phone systems 80 test fax 65 voice mail parallel phone systems 81 voice mail and computer modem parallel phone systems 93 Windows 96 setup poster 9 sharing 13 sharing device Mac OS 98 Windows 97 shipping the device 153 size scans troubleshoot 129 troubleshoot copy 125 skew troubleshoot copy 125 print 123 scan 128 slow print troubleshoot 118 software connection types 13 HP Photosmart 17 installation on Mac OS 98 installation on Windows 96 OCR 45 uninstall from Mac OS 101 178 uninstall from Windows 99 warranty 148 Solution Center 17 sound pressure 160 specifications acoustic emissions 160 electrical 160 media 22 operating environment 160 physical 157 processor and memory 158 storage environment 160 system requirements 158 speed copy 39
147. ine at the OUT port NOTE If your answering machine does not let you connect an external phone you can purchase and use a parallel splitter also known as a coupler to connect both the answering machine and telephone to the device You can use standard phone cords for these connections 5 Turn on the Auto Answer setting Set your answering machine to answer after a low number of rings 7 Change the Rings to Answer setting on the device to the maximum number of rings supported by your device The maximum number of rings varies by country region 8 Runa fax test D When the phone rings your answering machine answers after the number of rings you have set and then plays your recorded greeting The device monitors the call during this time listening for fax tones If incoming fax tones are detected the device emits fax reception tones and receives the fax if there are no fax tones the device stops monitoring the line and your answering machine can record a voice message Case J Shared voice fax line with computer modem and answering machine If you receive both voice calls and fax calls at the same phone number and you also have a computer modem and answering machine connected on this phone line set up the HP device as described in this section Set up faxing for the device 89 Chapter 7 NOTE Since your computer dial up modem shares the phone line with the HP device you cannot use both your mode
148. into place 9 Repeat if necessary for the other print cartridge HP Officejet J3600 only 10 Gently close the print cartridge door and plug the power cord into the back of the device Clean the area around the ink nozzles If the device is used in a dusty environment a small amount of debris might accumulate inside the device This debris can include dust hair carpet or clothing fibers When debris gets on the print cartridges it can cause ink streaks and smudges on printed pages Ink streaking can be corrected by cleaning around the ink nozzles as described here f NOTE Clean the area around the ink nozzles only if you continue to see streaks and smudges on your printed pages after you have already cleaned the print cartridges by using the control panel or the software you installed with the HP All in One Make sure you have the following materials available e Dry foam rubber swabs lint free cloth or any soft material that will not come apart or leave fibers X TIP Coffee filters are lint free and work well for cleaning print cartridges e Distilled filtered or bottled water tap water might contain contaminants that can damage the print cartridges A CAUTION Do not touch the copper colored contacts or ink nozzles Touching these parts can result in clogs ink failure and bad electrical connections 112 Maintain and troubleshoot To clean the area around the ink nozzles 1 Turn on the device and
149. ive faxes After you plug in the phone cord that came with the device run the fax test again After you resolve any problems found run the fax test again to make sure it passes and the device is ready for faxing If the Fax Line Condition test continues to fail and you experience problems faxing contact your telephone company and have them check the phone line The display always shows Phone Off Hook Solution You are using the wrong type of phone cord Make sure you are using the phone cord that came with the device to connect the device to your phone line If the phone cord that came with the device is not long enough you can use a coupler to extend the length You can purchase a coupler at an electronics store that carries phone accessories You will also need another phone cord which can be a standard phone cord that you might already have in your home or office Solution Other equipment that uses the same phone line as the device might be in use Make sure extension phones phones on the same phone line but not connected to the device or other equipment are not in use or off the hook For example you cannot use the device for faxing if an extension phone is off the hook or if you are using a computer dial up modem to send e mail or access the Internet The device is having problems sending and receiving faxes Solution Make sure the device is turned on Look at the display on the device If the display is blank and the P
150. iver Changes made from an application take precedence over changes made from the printer driver However after the application is closed the settings return to the defaults configured in the driver NOTE To set print settings for all print jobs make the changes in the printer driver For more information about the features of the Windows printer driver see the online help for the driver For more information about printing from a specific application see the documentation that came with the application Change settings from an application for current jobs Windows To change the settings 1 Open the document that you want to print 2 On the File menu click Print and then click Setup Properties or Preferences Specific options may vary depending on the application that you are using 3 Change the settings that you want and then click OK Print or a similar command NOTE The settings that are available depend on the device model Change default settings for all future jobs Windows To change the settings 1 Click Start point to Settings and then click Printers or Printers and Faxes Or Click Start click Control Panel and then double click Printers 2 Right click the printer icon and then click Properties Document Defaults or Printing Preferences 3 Change the settings that you want and then click OK NOTE The settings that are available depend on the device model Pri
151. ized media Poor print quality and unexpected printouts 121 Chapter 8 Colors are printing as black and white HP Officejet J3600 only Check the print settings Make sure Print in Grayscale is not selected in the printer driver For more information see Change print settings Wrong colors are printing HP Officejet J3600 only Check the print settings Make sure Print in Grayscale is not selected in the printer driver For more information see Change print settings Check the print cartridges Make sure the correct print cartridges are installed and the print cartridges are not low on ink For more information see Manage the device and Supported print cartridges Printout shows bleeding colors Check the print cartridges Make sure print cartridges have not been tampered with Refilling processes and the use of incompatible inks can disrupt the intricate printing system and result in reduced print quality and damage to the device HP does not guarantee or support refilled print cartridges For ordering information see Supported print cartridges and HP supplies Colors do not line up properly HP Officejet J3600 only Check the print cartridges Make sure the correct print cartridges are installed and the print cartridges are not low on ink For more information see Manage the device and Supported print cartridges Check the graphics placement Use the zoom or print preview feature of your software to
152. kes a long time to print Blank or partial page printed Maintain and troubleshoot e Something on the page is missing or incorrect e Placement of the text or graphics is wrong The device shuts down unexpectedly Check the power and power connections Make sure the device is connected firmly to a functioning alternating current AC power outlet For voltage requirements see Electrical specifications Error message appears on control panel display A non recoverable error has occurred Disconnect all cables such as power cord network cable and USB cable wait about 20 seconds and reconnect the cables If the problem persists visit the HP Web site www hp com support for the latest troubleshooting information or product fixes and updates The device is not responding nothing prints There are print jobs stuck in the print queue Open the print queue cancel all documents and then reboot the computer Try to print after the computer reboots Refer to the Help system for the operating system for more information Check the device setup For more information see Troubleshooting tips and resources Check the device software installation If the device is turned off when printing an alert message should appear on your computer screen otherwise the device software might not be installed correctly To resolve this uninstall the software completely and then reinstall the device software For more
153. l need to answer it before the device answers the call To set up the device to answer calls automatically turn on the Auto Answer setting e If you set up the device to answer faxes manually you must be available to respond in person to incoming fax calls or the device cannot receive faxes To set up the device to answer calls manually turn off the Auto Answer setting Run a fax test NOTE If your computer has two telephone ports on the back you do not need to use a parallel splitter You can plug the telephone into the OUT port on the computer dial up modem If you pick up the phone before the device answers the call and hear fax tones from a sending fax machine you will need to answer the fax call manually If you use your phone line for voice fax and your computer dial up modem follow these directions to set up your fax 86 Configure and manage Shared voice fax with computer DSL ADSL modem Use these instructions if your computer has a DSL ADSL modem 1 Telephone wall jack Parallel splitter DSL ADSL filter Phone cord supplied with the device DSL ADSL modem Computer NIL Ol oa R _wol n Telephone NOTE You will need to purchase a parallel splitter A parallel splitter has one RJ 11 port on the front and two RJ 11 ports on the back Do not use a 2ine phone splitter a serial splitter or a parallel splitter which has two RJ 11 ports on the front and a plug on the
154. litter also known as a coupler to connect both the answering machine and telephone to the device You can use standard phone cords for these connections If your modem software is set to receive faxes to your computer automatically turn off that setting f NOTE If you do not turn off the automatic fax reception setting in your modem software the device will not be able to receive faxes Turn on the Auto Answer setting Set your answering machine to answer after a low number of rings Change the Rings to Answer setting on the HP device to the maximum number of rings supported by your HP device The maximum number of rings varies by country region Run a fax test NOTE If you are using a computer with two telephone ports you do not need a parallel splitter You can plug the answering machine into the OUT port on the back of the computer Set up faxing for the device 91 Chapter 7 When the phone rings your answering machine answers after the number of rings you have set and then plays your recorded greeting The device monitors the call during this time listening for fax tones If incoming fax tones are detected the device emits fax reception tones and receives the fax if there are no fax tones the device stops monitoring the line and your answering machine can record a voice message Shared voice fax line with computer DSL ADSL modem and answering machine 1 Telephone wall jack
155. llowing setting the fax speed to a slower speed might be required An Internet phone service APBXsystem e Fax over Internet Protocol FolP An integrated services digital network ISDN service If you experience problems sending and receiving faxes you might want to try setting the Fax Speed setting to Medium or Slow The following table provides the available fax speed settings Fax speed Fax speed setting Fast v 34 33600 baud Medium v 17 14400 baud v 29 9600 baud 64 Fax To set the fax speed from the control panel 1 Press Setup 2 Select Advanced Fax Setup and then press Fax Speed 3 Select an option using the arrow keys and then press OK Fax over the Internet You may subscribe to a low cost phone service that allows you to send and receive faxes with your device by using the Internet This method is called Fax over Internet Protocol FolP You probably use a FolP service provided by your telephone company if you e Dial a special access code along with the fax number or Have an IP converter box that connects to the Internet and provides analog phone ports for the fax connection NOTE You can only send and receive faxes by connecting a phone cord to the port labeled 1 LINE on the device This means that your connection to the Internet must be done either through a converter box which supplies regular analog phone jacks for fax connections or your
156. m and the device simultaneously For example you cannot use the HP device for faxing while you are using your computer dial up modem to send an e mail or access the Internet Shared voice fax line with computer dial up modem and answering machine Shared voice fax line with computer DSL ADSL modem and answering machine Shared voice fax line with computer dial up modem and answering machine There are two different ways to set the HP device with your computer based on the number of phone ports on your computer Before you begin check your computer to see if it has one or two phone ports If your computer has only one phone port you will need to purchase a parallel splitter as shown below A parallel splitter has one RJ 11 port on the front and two RJ 11 ports on the back Do not use a two line phone splitter a serial splitter or a parallel splitter which has two RJ 11 ports on the front and a plug on the back Figure 7 10 Example of a parallel splitter If your computer has one phone port set up the HP device as described below Figure 7 11 Back view of the device 1 Telephone wall jack 2 Telephone cord connected to the parallel splitter 3 Parallel splitter 4 Telephone optional 5 Answering machine 90 Configure and manage 6 Computer with modem 7 Use the phone cord supplied in the box with the device to connect to the 4 LINE port To set up the device on the same phone line a
157. m the network until the problem has been corrected or until you are sure that the equipment is not malfunctioning This equipment may not be used on coin service provided by the telephone company Connection to party lines is subject to state tariffs Contact your state public utility commis sion public service commission or corporation commission for more information This equipment includes automatic dialing capability When programming and or making test calls to emergency numbers e Remain on the line and explain to the dispatcher the reason for the call e Perform such activities in the off peak hours such as early morning or late evening Note The FCC hearing aid compatibility rules for telephones are not applicable Ez to this equipment The Telephone Consumer Protection Act of 1991 makes it unlawful for any person fo use a computer or other electronic device including fax machines to send any message unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of transmission the date and time it is sent and an identification of the business other entity or other individual sending the message and the telephone number of the sending machine or such business other entity or individual The telephone number provided might not be a 900 number or any other number for which charges exceed local or long distance transmission charges In order to program this information into
158. m the control panel Troubleshooting tips and resources Use the following tips and resources to resolve printing problems For a paper jam see Clear paper jams For paper feed problems such as the paper skew and paper pick see Solve paper feed problems Power light is on and not blinking When the device is turned on for the first time it takes approximately 12 minutes to initialize it after the print cartridges are installed Power cord and other cables are working and are firmly connected to the device Make sure the device is connected firmly to a functioning alternating current AC power outlet and is turned on For voltage requirements see Electrical specifications Media is loaded correctly in the input tray and is not jammed in the device All packing tapes and materials are removed The device is set as the current or default printer For Windows set it as the default in the Printers folder For the Mac OS set it as the default in the Printer Setup Utility See your computer s documentation for more information Pause Printing is not selected if you are using a computer running Windows You are not running too many programs when you are performing a task Close programs that you are not using or restart the computer before attempting the task again Solve printing problems 116 The device shuts down unexpectedly Error message appears on control panel display The device is not responding nothing prints Device ta
159. mation message indicating whether a fax was successfully sent appears briefly on the control panel display after each transaction To enable fax confirmation 1 Press Setup 2 Press Print Report and then Fax Confirmation 3 Press the right arrow button to select one of the following and then press OK Off Does not print a fax confirmation report when you send and receive faxes successfully This is the default setting On Fax Send Prints a fax confirmation report for every fax you send On Fax Receive Prints a fax confirmation report for every fax you receive 66 Fax Send amp Receive Prints a fax confirmation report for every fax you send and receive gt TIP If you choose On Fax Send or Send amp Receive and scan your fax to send from memory you can include an image of the first page of the fax on the Fax Sent Confirmation report Press Setup press Fax Confirmation and then press On Fax Send again Select On from the Image on Fax Send Report menu Print fax error reports You can configure the device so that it automatically prints a report when there is an error during transmission or reception To set the device to print fax error reports automatically 1 Press Setup 2 Press Print Report and then press Fax Error Report 3 Press the right arrow button to select one of the following and then press OK Send amp Receive Prints whenever a fax error occurs This is the default settin
160. mly 2oscscc sccceeccsncvienjsacutucnctccnecycvccnsseciu s iiia eeii 165 Noise emission statement for Germany 165 Notice to users of the U S telephone network FCC requirements 166 Notice to users of the Canadian telephone network 166 Notice to users in the European Economic Area 168 Australia wired fax statement ss 168 Warning for Australia and New Zealand with phone handset 168 Regulatory model number usines 168 Contents Declaration of Conformity sscseccecesescteceeeeenstatecevussocehideuetaedeeddigs esse triennal 169 Environmental product stewardship program 170 Pap r USE eiciia iada oh centeneuad Aaa aA aa aaa e eaa aaae aiid 170 Plastics nran iann et id Ae hy WA en IR Aneto 170 Material safety data sheets ttnn nenene ennn 170 Recycling programs Mi bes oko NU nn al adie rte ner ral diet 170 HP inkjet supplies recycling program ss 170 Disposal of waste equipment by users in private households in the European WOM sees Rte te fes mt en en Te US tr Ent ent teens parent ee Un Weta aati ect 171 EnefgYy CONSUMPHION rise entente tartare lee able eee bvi tlie nese caede 171 Index 5e hee ese ee Bee eee eo evade Pee ce ode ere es be eee 173 Get started This guide provides details about how to use the device and to resolve problems e Find other resources for the product e Understand the device parts Find
161. n Control panel Obtain information about the status of jobs that are being processed the operating status of the device and the status of the print cartridges Toolbox Windows Print cartridge information Click the Estimated Ink Levels tab to view the ink level information and then scroll to display the Configure and manage 69 Chapter 7 continued Use this tool to obtain the following information Cartridge Details button Click the Cartridge Details button to view information about replacement print cartridges and expiration dates HP Printer Utility Mac OS supported by Print cartridge information Open the HP Officejet J3600 only Information and Support panel and click Supplies Status Administer the device This section provides information about administering the device and modifying settings Use this tool to do the following Control panel e Language and country region Press Setup and then open the Preferences menu If you do not see your country region press 99 and then find your country region in the list e Control panel volume Press Setup and then open the Preferences menu e Fax sound volume Press Setup and then select Fax Sound Volume Automatic report printing Press Setup and then open the Advance Fax Setup menu e Set the dial type Press Setup and then open the Basic Fax Setup menu e Set up redial options Press Setup and then open the Advance Fax
162. n black and white the device prints the fax in black and white Forward faxes to another number You can set up the device to forward your faxes to another fax number A received color fax is forwarded in black and white 58 Fax HP recommends that you verify the number you are forwarding to is a working fax line Send a test fax to make sure the fax machine is able to receive your forwarded faxes To forward faxes from the control panel 1 Press Setup 2 Select Advance Fax Setup and then select Fax Forwarding Black Only 3 Press the right arrow button until On Forward or On Print amp Forward appears and then press OK e Choose On Forward if you want to forward the fax to another number without printing a backup copy on the device NOTE Ifthe device is not able to forward the fax to the designated fax machine for example if it is not turned on the device prints the fax If you set up the device to print error reports for received faxes it will also print an error report Choose On Print amp Forward to print a backup copy of your received fax while forwarding the fax to another number 4 Atthe prompt enter the number of the fax machine that will receive the forwarded faxes 5 At the prompt enter a start time and date and a stop time and date 6 Press OK Fax Forwarding appears on the control panel display If the device loses power when Fax Forwarding is set up it saves the Fax Forwarding setting
163. n main power fails Warning The handset ear cap used with this product may attract dangerous objects like pins staples or needles Take care to avoid harm that might occur from the retention of dangerous objects on the ear piece of the handset Regulatory model number For regulatory identification purposes your product is assigned a Regulatory Model Number The Regulatory Model Number for your product is SDGOB 0604 03 This regulatory number should not be confused with the marketing name HP Officejet J3500 All in One series or HP Officejet J3600 All in One series or product number 168 Regulatory information Declaration of conformity O DECLARATION OF CONFORMITY according to ISO IEC 17050 1 and EN17050 1 invent Manufacturer s Name Hewlett Packard Company DoC SDGOB 0604 rel 2 1 Manufacturer s Address 16399 West Bernardo Drive San Diego CA 92127 USA Declares that the product Product Name HP Officejet 4300 Series HP Officejet J3600 Series HP Officejet J3500 Series HP Fax 1250 Regulatory Model Number SDGOB 0604 01 SDGOB 0604 02 SDGOB 0604 03 Product Options All Power Adapter s 0957 2146 0957 2119 Conforms to the fo Safety EMC Telecom Ilowing Product Specifications IEC 60950 1 2001 EN 60950 1 2001 UL 60950 1 2003 CAN CSA 22 2 No 60950 1 03 NOM 019 SFCI 1993 AS NZS 60950 2000 GB4943 2001 EN 55022 1998 A1 2000 A2 2003 CISPR 22 1998 A1 2000 A2
164. n your scans see the onscreen HP Photosmart Software Help that came with your software To use the scan features your device and computer must be connected and turned on The printer software must also be installed and running on your computer prior to scanning To verify that the printer software is running on a computer running Windows look for the device icon in the system tray at the lower right side of the screen near the clock To verify this on a computer using the Mac OS open the HP Device Manager and click Scan Picture If a scanner is available it will launch the HP ScanPro application If it is not available a message appears to let you know that a scanner was not found NOTE Closing the HP Digital Imaging Monitor icon in your Windows system tray can cause your device to lose some of its scan functionality and result in the No Connection error message If this happens you can restore full functionality by restarting your computer or by starting the HP Photosmart Software Scan an original to a program on a computer Use the following steps if your device is directly connected to a computer via a USB cable When the scan is complete the program that you have selected opens and displays the document that you have scanned To send a scan to a program on a computer from the HP photo and imaging software 1 Atthe computer open the HP photo and imaging software For more information see Use the HP photo and imaging
165. nd warning information about operations For more information see Control panel buttons and lights Logs and reports HP Web sites Provides information about events that have occurred Provide the latest printer software and product and support information For more information see Monitor the device www hp com support www hp com Get started Chapter 1 continued Resource Description HP telephone support Lists information to contact HP During the warranty period this support is often free of charge Location For more information see Obtain HP telephone support HP photo and imaging Provides information about software help using the software Understand the device parts e Front view e Printing supplies area e Back view e Control panel buttons and lights e Connection information Front view 10 Document feeder tray For more information see Use the HP photo and imaging software Control panel display Paper guides Control panel Print cartridge door Input tray Tray extender Paper width guide O OI NI DI ay R w n Document catcher Get started continued 10 Document catcher extender 11 Handset Printing supplies area Print cartridges NOTE The HP Officejet J3500 supports a black print cartridge only Back view 1 Power connection Rear universal seri
166. ndix D Energy consumption This product is designed to reduce power consumption and save natural resources without compromising product performance It has been designed to reduce total energy consumption both during operation and when the device is not active Specific information on power consumption may be found in the printed documentation that came with the device 172 Regulatory information Index Symbols Numerics 10 x 15 cm photo paper copy 38 load 26 4 x 6 inch photo paper copy 38 4 x 6 inch photo paper load 26 A A4 paper load 24 accessibility 4 acoustic emissions 160 ADF automatic document feeder capacity 20 load originals 20 media sizes supported 22 administrator settings 70 ADSL fax setup with parallel phone systems 77 after the support period 152 align print cartridges 108 answer ring pattern change 63 parallel phone systems 79 answering machine fax tones recorded 140 set up with fax parallel phone systems 88 set up with fax and modem 89 attention light 12 automatic document feeder ADF capacity 20 load originals 20 media sizes supported 22 automatic fax reduction 59 B backup fax reception 56 baud rate 64 best copy quality 39 black and white pages copy 37 fax 47 troubleshoot 122 black dots or streaks troubleshoot copies 125 scan 129 blank pages troubleshoot copy 124 print 118 scan 129 blocked fax numbers set up 60 both sides print on 34 broadcast faxing sen
167. nt 33 Chapter 3 Change settings Mac OS To change the settings 1 2 3 4 On the File menu click Page Setup Change the settings that you want such as paper size and then click OK On the File menu click Print to open the printer driver Change the settings that you want such as media type and then click OK or Print NOTE The settings that are available depend on the device model Print on both sides duplexing Using the Windows print driver you can print on both sides of a sheet of media by manually turning the media over and feeding it into the device again In Mac OS you can print on both sides of a sheet by first printing the odd numbered pages turning the pages over and then printing the even numbered pages Mac OS is only supported by the HP Officejet J3600 Guidelines for printing on both sides of a page Perform duplexing Guidelines for printing on both sides of a page Always use media that conforms to the device specifications For more information see Understand specifications for supported media Do not print on both sides of transparencies envelopes photo paper glossy media or paper lighter than 16 Ib bond 60 g m or heavier than 28 Ib bond 105 g m Jams might occur with these media types Several kinds of media require a specific orientation when you print on both sides of a page such as letterhead preprinted paper and paper with watermarks and prepunched holes
168. nt onto letter paper from the control panel 1 2 gt Make sure you have paper loaded in the input tray Load your legal size document print side down in the document feeder tray Place the page in the document feeder tray so that the top edge of the document goes in first In the Copy area press the Reduce Enlarge button Press le until Legal gt Ltr 72 appears Press START COPY Black or START COPY Color Adjust the lightness and darkness of your copy You can use the Lighter Darker option to adjust the contrast of the copies you make NOTE The HP Officejet J3500 supports black and white copies on plain paper only To adjust the copy contrast from the control panel 1 2 Make sure you have paper loaded in the input tray Load your original print side down in the document feeder tray Place the pages so that the top edge of the document goes in first In the Copy area press Copy Menu repeatedly until Lighter Darker appears Do one of the following e Press to darken the copy e Press ito lighten the copy Press START COPY Black or START COPY Color Enhance blurred areas of your copy You can use the Enhancements feature to adjust the quality of text documents by sharpening edges of black text or adjust photographs by enhancing light colors that might otherwise appear white Adjust the lightness and darkness of your copy 41 Chapter 4 The Mixed enhancement is the default option Use the
169. ntal product stewardship program 170 Hewlett Packard is committed to providing quality products in an environmentally sound manner Design for recycling has been incorporated into this product The number of materials has been kept to a minimum while ensuring proper functionality and reliability Dissimilar materials have been designed to separate easily Fasteners and other connections are easy to locate access and remove using common tools High priority parts have been designed to access quickly for efficient disassembly and repair For more information visit HP s Commitment to the Environment Web site at www hp com hpinfo globalcitizenship environment index html This section contains the following topics e Paper use e Plastics Material safety data sheets e Recycling program HP inkjet supplies recycling program Disposal of waste equipment by users in private households in the European Union Energy consumption Paper use This product is suited for the use of recycled paper according to DIN 19309 and EN 12281 2002 Plastics Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of product life Material safety data sheets Material safety data sheets MSDS can be obtained from the HP Web site at www hp com go msds Recycling program HP offers an increasing number of product return and recycling
170. number and you also have an answering machine that answers voice calls at this phone number set up the device as described in this section Telephone wall jack 2 Use the phone cord provided to connect to the 1 LINE port on the back of the device 3 Answering machine 88 Configure and manage continued 4 Telephone optional To set up the device with a shared voice fax line with answering machine 1 Remove the white plug from the port labeled 2 EXT on the back of the device 2 Unplug your answering machine from the telephone wall jack and connect it to the port labeled 2 EXT on the back of the device f NOTE If you do not connect your answering machine directly to the device fax tones from a sending fax machine might be recorded on your answering machine and you probably will not be able to receive faxes with the device 3 Using the phone cord supplied in the box with the device connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the device f NOTE If you do not use the supplied cord to connect from the telephone wall jack to the device you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office 4 Optional If your answering machine does not have a built in phone for convenience you might want to connect a phone to the back of your answering mach
171. number you use for fax calls You must receive faxes manually this means you must be available to respond in person to incoming fax calls If you want to receive faxes automatically instead contact your telephone company to subscribe to a distinctive ring service or to obtain a separate phone line for faxing Figure 7 5 Back view of the device 1 Telephone wall jack 2 Use the phone cord supplied in the box with the device to connect to the 4 LINE port Set up faxing for the device 81 Chapter 7 To set up the device with voice mail 1 Using the phone cord supplied in the box with the device connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the device NOTE Ifyou do not use the supplied cord to connect from the telephone wall jack to the device you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office 2 Turn off the Auto Answer setting 3 Runa fax test You must be available to respond in person to incoming fax calls or the device cannot receive faxes You must initiate the manual fax before voicemail picks up the line Case G Fax line shared with computer modem no voice calls received If you have a fax line on which you receive no voice calls and you also have a computer modem connected on this line set up the device as described in this section
172. o thin or too transparent The image quality is better when printed The image that appears on the screen is not always an accurate representation of the quality of the scan e Try adjusting your computer monitor settings to use more colors or levels of gray On Windows computers you typically make this adjustment by opening Display on the Windows control panel e Try adjusting the resolution and color settings The scanned image is skewed crooked The original might have been loaded incorrectly Be sure to use the media guides when you load the originals into the ADF For more information see Load originals The scanned image shows blots lines vertical white stripes or other defects e Ifthe scanner is dirty the image produced does not have optimum clarity See Clean the device for cleaning instructions e The defects might be on the original and not a result of the scanning process Maintain and troubleshoot Graphics look different from the original The graphics settings might not be suitable for the type of scan job that you are performing Try changing the graphics settings Take steps to improve the scan quality e Use high quality originals Load the media correctly If the media is loaded incorrectly it might skew which causes unclear images For more information see Load originals e Adjust the software settings according to how you plan to use the scanned page Use or make a carrier sheet to protect your
173. o use f NOTE If you start a TWAIN scan while a fax is being received an error message will be displayed and the scan is not performed Wait until the fax has been received and then restart the scan Scan from a WIA compliant program Generally a software program is WIA compliant if it has a command such as Picture From Scanner or Camera in the Insert or File menu If you are unsure whether the program is compliant or you do not know what the command is called see the software program Help or documentation Start the scan from within the WIA compliant program See the software program Help or documentation for information about the commands and steps to use Edit a scanned original You can edit a scanned image using the HP Photosmart Software You can also edit a scanned document by using your Optical Character Recognition OCR software 44 Scan Edit a scanned photo or graphic You can edit a scanned photo or graphic using the HP Photosmart Software Use this software to adjust the brightness contrast color saturation and more You can also rotate the image using the HP Photosmart Software For more information see the onscreen HP Photosmart Software Help Edit a scanned document using optical character recognition OCR software You can use OCR software to import scanned text into your preferred word processing program for editing This allows you to edit faxes letters newspaper clippings and many other document
174. oblems 125 Chapter 8 Large black typefaces look splotchy not smooth The default enhancement setting might not be suitable for the job Check the setting and change it to enhance text or photographs if needed For more information see Change the copy settings Horizontal grainy or white bands in light gray to medium gray areas The default enhancement setting might not be suitable for the job Check the setting and change it to enhance text or photographs if needed For more information see Change the copy settings Error messages appear Reload document and then reload job Press the OK button and then reload the remaining documents up to 20 pages in the ADF For more information see Load originals Solve scan problems If the following topics do not help see Support and warranty for information about HP support f NOTE Ifyou are starting the scan from a computer see the onscreen software Help for troubleshooting information Scanner did nothing e Check the original Make sure that the original is loaded correctly For more information see Load originals e Check the device The device might be coming out of PowerSave mode after a period of inactivity which delays processing a short while Wait until the device reaches the READY state Scan takes too long e Check the settings e If you set the resolution too high the scan job takes longer and results in larger files To obtain good results wh
175. ol panel to stop a fax you are sending or receiving If the device does not stop faxing press Cancel again The device prints any pages it has already started printing and then cancels the remainder of the fax This can take a few moments To cancel a number you are dialing A Press Cancel to cancel a number you are currently dialing 7 Configure and manage This section is intended for the administrator or individual who is responsible for managing the device This section contains information about the following topics e Manage the device e Use device management tools Setup faxing for the device e Configure the device Windows e Configure the device Mac OS e Uninstall and reinstall the software Manage the device The following common tools can be used to manage the device For information about accessing and using the tools see Use device management tools 23 NOTE Specific procedures might include other methods Windows e Device control panel e Printer driver Toolbox Mac OS e Device control panel e HP Printer Utility 399 NOTE Mac OS is supported by HP Officejet J3600 only e Monitor the device e Administer the device Monitor the device This section provides instructions for monitoring the device NOTE The ink levels shown are an estimate only Actual ink volumes may vary Use this tool to obtain the following informatio
176. ollowing items The Macintosh computers must be communicating on the network using TCP IP and they must have IP addresses AppleTalk is not supported The device that is being shared must be connected to a built in USB port on the host Macintosh computer Both the host Macintosh computer and the client Macintosh computers that are using the shared device must have device sharing software installed and the driver or PPD for the device that is installed You can run the installation program to install the device sharing software and associated Help files 98 Configure and manage For more information about USB device sharing see the support information on the Apple Web site www apple com or the Apple Macintosh Help on the computer To share the device among computers running Mac OS 1 Turn on printer sharing on all Macintosh computers host and clients that are connected to the printer Depending on the OS version you are using do one of the following Mac OS 10 3 Open System Preferences click Print amp Fax and then check the box next to Share my printers with other computers e Mac OS 10 4 Open System Preferences click Print amp Fax click the Sharing tab check the box next to Share these printers with other computers and then select the printer to be shared 2 To print from the other Macintosh computers the clients on the network do the following a Click File and then select Page Setup in the document yo
177. om memory e Schedule a fax to send later e Send a fax to multiple recipients e Send a color original or photo fax e Change the fax resolution and Lighter Darker settings e Send a fax in Error Correction Mode Send a basic fax You can easily send a single or multiple page black and white fax by using the control panel Fax 47 Chapter 6 NOTE If you need printed confirmation that your faxes were successfully sent enable fax confirmation before sending any faxes X TIP You can also send a fax manually from a phone or by using monitor dialing These features allow you to control the pace of your dialing They are also useful when you want to use a calling card to charge the call and you have to respond to tone prompts while dialing To send a basic fax from the control panel 1 Load your originals For additional information see Load originals 2 Enter the fax number by using the keypad press Speed Dial or a one touch speed dial button to select a speed dial or press Redial Pause to redial the last number dialed X TIP To add a pause in the fax number you are entering press Redial Pause or press the Symbols button repeatedly until a dash appears on the display 3 Press START FAX Black If the device detects an original loaded in the automatic document feeder it sends the document to the number you entered XX TIP If the recipient reports issues with the quali
178. omplicated pages or higher resolution takes longer and uses more memory Manual fax send and receive Automatic busy redial up to five times Automatic no answer redial one time varies by model Confirmation and activity reports CCITT ITU Group 3 fax with Error Correction Mode 33 6 Kbps transmission Ring detect with automatic fax answering machine switching Print specifications 159 Appendix C Photo dpi Very Fine dpi Fine dp Standard dpi Black 196 x 203 8 bit 300 x 300 196 x 203 196 x 98 grayscale Color 200 x 200 200 x 200 200 x 200 200 x 200 Scan specifications Image editor included Integrated OCR software automatically converts scanned text to editable text Scan speeds vary according to the complexity of the document Twain compliant and WIA compliant interface Resolution 1200 x 1200 dpi optical up to 19 200 dpi enhanced Color 16 bit per RGB color 48 bit total Sheet fed scanner maximum scan width 216 mm 8 5 inches maximum scan length 356 mm 14 inches Environmental specifications Operating environment Operating temperature 5 to 40 C 41 to 104 F Recommended operating conditions 15 to 32 C 59 to 90 F Recommended relative humidity 15 to 80 noncondensing Storage environment Storage temperature 40 to 60 C 40 to 140 F Storage relative humidity Up to 90 noncondensing at a temperature of 65 C 150 F Electrical spec
179. on or contact the software manufacturer for specific help Poor print quality and unexpected printouts e Poor quality printouts e Meaningless characters print e Ink is smearing e Ink is not filling the text or graphics completely e Output is faded or dull colored e Colors are printing as black and white e Wrong colors are printing e Printout shows bleeding colors Poor print quality and unexpected printouts 119 Chapter 8 e Colors do not line up properly e Lines or dots are missing from text or graphics Poor quality printouts Check the print cartridges Make sure the correct print cartridges are installed and the print cartridges are not low on ink For more information see Manage the device and Supported print cartridges Check the paper quality The paper might be too moist or too rough Make sure the media meets HP specifications and try to print again For more information see Select print media Check the type of media loaded in the device Make sure the device supports the type of media you have loaded For more information see Understand specifications for supported media Check the device location and length of USB cable High electromagnetic fields such as those generated by USB cables can sometimes cause slight distortions to printouts Move the device away from the source of the electromagnetic fields Also it is recommended that you use a USB cable that is less than
180. ones You can receive faxes manually from a phone that is e Directly connected to the device on the 2 EXT port e Onthe same phone line but not directly connected to the device f NOTE The HP Officejet J3500 can receive black and white faxes only To receive a fax manually 1 Make sure the device is turned on and you have paper loaded in the input tray 2 Remove any originals from the document feeder tray 3 Set the Rings to Answer setting to a high number to allow you to answer the incoming call before the device answers Or turn off the Auto Answer setting so that the device does not automatically answer incoming calls 4 If you are currently on the phone with the sender instruct the sender to press Start on their fax machine 5 When you hear fax tones from a sending fax machine do the following a Press START FAX Black or START FAX Color on the control panel b When prompted select Fax Receive c After the device begins to receive the fax you can hang up the phone or remain on the line The phone line is silent during fax transmission Set up backup fax reception Depending on your preference and security requirements you can set up the device to store all the faxes it receives only the faxes it receives while the device is in an error condition or none of the faxes it receives 56 Fax The following Backup Fax Reception modes are available On The default setting When Backup Fax Reception is
181. oo rough See Select print media for more information Check the settings The contrast setting might be set too light Use the Copy button on the control panel to create darker copies Documents are missing or faded e Check the media The media might not meet Hewlett Packard media specifications for example the media is too moist or too rough See Select print media for more information Check the settings The quality setting of Fast which produces draft quality copies might be responsible for the missing or faded documents Change to the Normal or Best setting e Check the original The accuracy of the copy depends on the quality and size of the original Use the Copy menu to adjust the brightness of the copy If the original is too light the copy might not be able to compensate even if you adjust the contrast Colored backgrounds might cause images in the foreground to blend into the background or the background might appear in a different shade 124 Maintain and troubleshoot Size is reduced The reduce enlarge or other copy feature might have been set from the control panel to reduce the scanned image Check the settings for the copy job to make sure that they are for normal size The HP photo and imaging software settings might be set to reduce the scanned image Change the settings if needed See the onscreen Help for the HP photo and imaging software for more information Copy quality is poor Take st
182. oor de verwerking van afgedankte elektische en elektronische apparatuur De gescheiden inzameling en verwerking van uw afgedankte apparatuur draagt bij tot het sparen van natuurlijke bronnen en tot het hergebruik van materiaal op een wijze die de volksgezondheid en het milieu beschermt Voor meer informatie over yaru uw ak odani apparatuur kunt inleveren voor recycling kunt u contact opnemen met het gemeentehuis in uw woonplaats de reinigingsdienst of de winkel waar u het product ebt aangeschaft Eramajapidamistes kasutuselt k rvaldatavate seadmete k itlemine Euroopa Liidus Kui tootel v i toote pakendil on see s mbol ei tohi seda toodet visata olmej tmete hulka Teie kohus on viia tarbetuks muutunud seade selleks etten htud elektri ja elektroonikaseadmete utiliseerimiskohta Utiliseeritavate seadmete eraldi kogumine ja k itlemine aitab s sta loodusvarasid ning tagada et k itlemine toimub inimeste tervisele ja keskkonnale ohutult Lisateavet selle kohta kuhu saate utiliseeritava seadme k itlemiseks viia saate k sida kohalikust omavalitsusest olmej tmete utiliseerimispunktist v i kauplusest kust te seadme tt vien laitteiden k sittely kotitalouksissa Euroopan unionin alueella T m tuotteessa tai sen pakkauksessa oleva merkint osoittaa ett tuotetta ei saa h vitt talousj tteiden mukana K ytt j n velvollisuus on huolehtia siit ett h vitett v laite toimitetaan s hk ja elektroniikkalaiteromun ker yspi
183. oot 135 138 redial options 64 reduction 59 reports 66 reprint 57 resolution 53 rings to answer 62 schedule 50 send 47 send to multiple recipients 51 send troubleshoot 135 137 140 separate line setup parallel phone systems 76 set up 72 settings 53 settings change 61 setup types 73 shared phone line setup parallel phone systems 80 specifications 159 speed 64 speed dial entries set up 31 speed dial groups set up 31 test failed 130 test setup 65 troubleshoot 129 voice mail set up parallel phone systems 81 wall jack test failed 131 Fax menu 15 fax port locating 11 Fax Resolution 12 firewalls troubleshoot 117 fit to page 40 FolP 65 fonts supported 157 forwarding faxes 58 G getting started guide 9 glass strip clean 114 grainy or white bands on copies troubleshoot 126 graphics incompletely filled on copies 125 ink not filling in 121 look different from original scan 129 missing lines or dots 122 greeting cards load 28 groups speed dial set up 31 H hardware fax setup test 130 header fax 62 help button 12 see also customer support Hewlett Packard Company notices 4 HP Photosmart Software send scans to programs 43 HP Photosmart Studio send scans to programs 43 HP Printer Utility Mac OS administrator settings 70 opening 71 panels 72 HP Solution Center 17 humidity specifications 160 l ink smearing troubleshoot 121 installation software for Mac OS 98
184. or alcohol to clean the print cartridge contacts These can damage the print cartridge or the HP All in One To clean the print cartridge contacts 1 Turn on the device and open the print cartridge door The print carriage moves to the far right side of the device 2 Wait until the print carriage is idle and silent and then unplug the power cord from the back of the device f NOTE Depending how long the HP All in One is unplugged the date and time might be erased You might need to reset the date and time later when you plug the power cord back in 3 Lightly press down on the print cartridge to release it and then pull it toward you out of the slot NOTE Do not remove both print cartridges at the same time HP Officejet J3600 Remove and clean each print cartridge one at a time Do not leave a print cartridge outside the HP All in One for more than 30 minutes 4 Inspect the print cartridge contacts for ink and debris buildup 5 Dip a clean foam rubber swab or lint free cloth into distilled water and squeeze any excess water from it 6 Hold the print cartridge by its sides Work with print cartridges 111 Chapter 8 7 Clean only the copper colored contacts Allow the print cartridges to dry for approximately ten minutes Copper colored contacts 2 Ink nozzles do not clean 8 Slide the print cartridge back into the slot Push the print cartridge forward until it clicks
185. or embossed envelopes or envelopes that have clasps or windows f NOTE For specific details on how to format text for printing on envelopes consult the help files in your word processing software For best results consider using a label for the return address on envelopes To load envelopes 1 Remove all paper from the input tray 2 Insert one or more envelopes into the far right side of the input tray with the envelope flaps up and on the left Slide the stack of envelopes forward until it stops XX TIP For more help on loading envelopes refer to the diagram engraved in the base of the input tray 3 Slide the paper width guide inward against the stack of envelopes until it stops Do not overload the input tray make sure the stack of envelopes fits within the input tray and is not higher than the top of the paper width guide Load other types of paper 28 HP Officejet J3600 only The following papers require extra attention to load them properly NOTE Not all paper sizes and paper types are available with all the functions on the device Some paper sizes and paper types can only be used if you are starting a print job from the Print dialog box in a software application They are not available for copying or faxing Papers that are only available for printing from a software application are indicated as such Use the device HP Premium Inkjet Transparency Film and HP Premium Plus Inkjet Transparen
186. ost recently received fax printed first and so on 4 If you want to stop reprinting the faxes in memory press Cancel To delete all the faxes in memory from the control panel A Turn off the device by pressing the Power button All faxes stored in memory are deleted from memory when you turn off the power Poll to receive a fax Polling allows the HP All in One to ask another fax machine to send a fax that it has in its queue When you use the Poll to Receive feature the HP All in One calls the designated fax machine and requests the fax from it The designated fax machine must be set for polling and have a fax ready to send NOTE The HP All in One does not support polling pass codes Polling pass codes are a security feature that require the receiving fax machine to provide a pass code to the device it is polling in order to receive the fax Make sure the device you are polling does not have a pass code set up or has not changed the default pass code or the HP All in One will not be able to receive the fax NOTE The HP Officejet J3500 can receive black and white faxes only To set up poll to receive a fax from the control panel 1 Inthe Fax area press Fax Menu repeatedly until How to Fax appears 2 Press le until Poll to Receive appears and then press OK 3 Enter the fax number of the other fax machine 4 Press START FAX Black or START FAX Color NOTE Ifyou press START FAX Color but the sender sent the fax i
187. other resources for the product You can obtain product information and further troubleshooting resources that are not included in this guide from the following resources Resource Setup poster Description Provides illustrated setup information Location A printed version of the document is provided with the device Fax Getting Started Guide Provides instructions for setting up the device and information about the warranty and safety issues A printed version of the document is provided with the device Readme file and release notes Provide late breaking information and troubleshooting tips Included on the Starter CD Toolbox Microsoft Windows Provides tools to align the device clean print cartridges print a test page view ink level of print cartridges and order supplies online For more information see Toolbox Windows The Toolbox is typically installed with the device software as an available installation option HP Printer Utility Mac OS Mac OS supported by HP Officejet J3600 only Contains tools to configure print settings align the device clean the print cartridges view ink level of print cartridges order supplies online and find support information from the Web site For more information see HP Printer Utility Mac OS The HP Printer Utility is typically installed with the device software Control panel Provides status error a
188. ouseKeys The device doors buttons paper trays and paper guides can be operated by users with limited strength and reach Support For more details about the accessibility of this product and HP s commitment to product accessibility visit HP s Web site at www hp com accessibility For accessibility information for the Mac OS visit the Apple Web site at www apple com accessibility Contents 1 Get started Find other resources for the product c ccccceceeeeeeeeceeeeeeeeeeeeeaaeceeeeesesceaeaeeeeeeeseeseecieaeeeeeess 9 Understand the device parts anni mien A EA a aea 10 FrN VIEW a fe nette tose cag vite ci Me E see 224s canes a Re Marie are te 10 Printing Supplies area r e net tien eed MR Re annee Patti 11 Back VIGW 352i te aide een tee nn BEN an shee ndantcusaged Da CARE 8 8e nn D Lane Rat ENS 11 Control panel buttons and lights 12 Connection information a E in E 13 Use the device Use control panel menus iii 15 Control panel message type Sssnake enaa Laaa 15 SAIS MESSAGES E E E E EAT 16 Warmingimessagjes rtf Aniline wel pos a dl pan edn 16 ErrorimesSages ve MA A Re 16 Critical error MESSAGES c 2 casccutseeeavadecuhansennenseattenesbocadanetedeateatvesbsekestdbeehandtayscunda neetende ders 16 Change device settings 16 Use the HP Solution Center Windows ss 17 Use the HP photo and imaging software 17 TOXE ANG SYMBOIS sarn aaeeea asad aaaea ante t niet Et een eat ao 18 Type
189. ower light is not lit the device is turned off Make sure the power cord is firmly connected to the device and plugged into a power outlet Press the Power button to turn on the device After turning on the device HP recommends you wait five minutes before sending or receiving a fax The device cannot send or receive faxes while it is initializing after being turned on Solve fax problems 135 Chapter 8 Solution Make sure you used the phone cord supplied in the box with the device to connect to the telephone wall jack One end of the phone cord should be connected to the port labeled 1 LINE on the back of the device and the other end to your telephone wall jack as shown below Telephone wall jack 2 Use the phone cord supplied in the box with the device to connect to the 1 LINE port If the phone cord that came with the device is not long enough you can use a coupler to extend the length You can purchase a coupler at an electronics store that carries phone accessories You will also need another phone cord which can be a standard phone cord that you might already have in your home or office Try connecting a working phone and phone cord to the telephone wall jack that you are using for the device and check for a dial tone If you do not hear a dial tone call your local telephone company for service Other equipment which uses the same phone line as the device might be in use For example you cannot us
190. p menu and then use the Error correction mode option Change fax settings 63 Chapter 6 Set the dial type Use this procedure to set tone dialing or pulse dialing mode The factory set default is Tone Do not change the setting unless you know that your phone line cannot use tone dialing NOTE The pulse dialing option is not available in all countries regions To set the dial type A Control panel Press Setup press Basic Fax Setup and then use the Tone or Pulse Dialing option Set the redial options If the device was unable to send a fax because the receiving fax machine did not answer or was busy the device attempts to redial based on the settings for the busy redial and no answer redial options Use the following procedure to turn the options on or off e Busy redial If this option is turned on the device redials automatically if it receives a busy signal The factory set default for this option is ON e No answer redial If this option is turned on the device redials automatically if the receiving fax machine does not answer The factory set default for this option is OFF To set the redial options A Control panel Press Setup press Advance Fax Setup and then use the Busy Redial or No Answer Redial options Set the fax speed You can set the fax speed used to communicate between your device and other fax machines when sending and receiving faxes The default fax speed is Fast If you use one of the fo
191. pe uj cej zber v ho komun lneho odpadu alebo v predajni kde ste produkt k pili Ravnanje z odpadno opremo v gospodinjstvih znotraj Evropske unije Ta znak na izdelku ali embala i izdelka pomeni da izdelka ne smete odlagati skupaj z drugimi gospodinjskimi odpadki Odpadno opremo ste dol ni oddati na dolo enem zbimem mestu za recikliranje odpadne elektri ne in elektronske opreme Z lo enim zbiranjem in alione odpadne opreme ob odlaganju boste pomagali ohraniti naravne vire in zagotovili da bo odpadna oprema reciklirana tako da se varuje zdravje liudi in okolje Ve informacij o mestih kjer lahko oddate odpadno opremo za recikliranje lahko dobite na ob ini a komunalnem podjetju ali trgovini kjer ste izdelek kupili Kassering av f rbrukningsmaterial f r hem och privatanv ndare i EU Produkter eller produktf rpackningar med den h r symbolen f r inte kasseras med vanligt hush llsavfall st llet har du ansvar f r att produkten l mnas till en beh rig tervinningsstation f r hantering av el och elektronikprodukter Genom att l mna kasserade produkter till amp iervinning hj lper du till att bevara v ra gemensamma naturresurser Dessutom skyddas bade m nniskor och milion n r produkier Stervinns p rt s tt Kammunala myndigheter sophanteringsforelag eller butiken d r varar k ptes kan ge mer information om var du l mnar kasserade produkter f r amp tervinning Environmental product stewardship program 171 Appe
192. pecifying the correct drive letter If the computer cannot recognize the Starter CD in the CD drive inspect the CD for damage You can download the device driver from the HP Web site www hp com support In the Windows device manager make sure that the USB drivers have not been disabled If you are using a computer running Windows and the computer cannot detect the device run the uninstallation utility util ccc uninstall bat on the Starter CD to perform a clean uninstallation of the device driver Restart your computer and reinstall the device driver Clear paper jams If the paper was loaded in the input tray you might need to clear the paper jam from the rear door 142 Maintain and troubleshoot Paper can also jam in the automatic document feeder Several common actions can cause paper to jam the automatic document feeder e Placing too much paper in the document feeder tray e Using paper that is too thick or too thin for the device e Trying to add paper to the document feeder tray while the HP All in One is feeding pages To clear a paper jam from the rear door 1 Press in the tab on the left side of the rear door to release the door Remove the door by pulling it away from the HP All in One A CAUTION Trying to clear a paper jam from the front of the device can damage the print mechanism Always access and clear paper jams through the rear door 2 Gently pull the paper out of the rollers A CAUTION
193. pendix B Hewlett Packard limited warranty statement HP product Duration of limited warranty Software Media 90 days Printer 1 year Print or Ink cartridges Until the HP ink is depleted or the end of warranty date printed on the cartridge has been reached whichever occurs first This warranty does not cover HP ink products that have been refilled remanufactured refurbished misused or tampered with Accessories 1 year unless otherwise stated A Extent of limited warranty Hewlett Packard HP warrants to the end user customer that the HP products specified above will be free from defects in materials and workmanship for the duration specified above which duration begins on the date of purchase by the customer For software products HP s limited warranty applies only to a failure to execute programming instructions HP does not warrant that the operation of any product will be interrupted or error free HP s limited warranty covers only those defects that arise as a result of normal use of the product and does not cover any other problems including those that arise as a result of a Improper maintenance or modification b Software media parts or supplies not provided or supported by HP c Operation outside the product s specifications d Unauthorized modification or misuse For HP printer products the use of a non HP cartridge or a refilled cartridge does not affect either the warranty to th
194. placing Toolbox Windows Click the Estimated Ink Level tab and then click the Cartridge Details button to view information about replacement print cartridges HP Printer Utility Mac OS Open the Information and Support panel and then click Supply Info Mac OS is supported by the HP Officejet J3600 only NOTE Ordering print cartridges online is not supported in all countries regions If it is not supported in your country region contact a local HP reseller for information about purchasing print cartridges If you live in Europe go to www hp com eu hard to find supplies to locate information on HP print cartridges NOTE The HP Officejet J3500 supports black print cartridges only HP media To order media such as HP Premium Plus Photo Paper or HP Premium Paper go to www hpshopping com A NOTE The HP Officejet J3500 supports plain paper only HP supplies 145 Appendix A 146 HP supplies Support and warranty The information in Maintain and troubleshoot suggests solutions to common problems If your device is not operating correctly and those suggestions did not solve your problem try using one of the following support services to obtain assistance This section contains the following topics Hewlett Packard limited warranty statement Obtain electronic support Obtain HP telephone support Prepare the device for shipment Pack the device Support and warranty 147 Ap
195. press Redial Pause or press the Space button repeatedly until a dash appears on the display You can also send the fax using monitor dialing This enables you to listen to the phone line as you dial You can set the pace of your dialing and respond to prompts as you dial For more information see Send a fax using monitor dialing The number you entered when sending the fax is not in the proper format or the receiving fax machine is having problems To check this try calling the fax number from a telephone and listen for fax tones If you cannot hear fax tones the receiving fax machine might not be turned on or connected or a voice mail service could be interfering with the recipient s phone line You can also ask the recipient to check the receiving fax machine for any problems Fax tones are recorded on my answering machine Solution When you have an answering machine on the same phone line you use for fax calls try connecting the answering machine directly to the device as described in Case Shared voice fax line with answering machine If you do not connect the answering machine as recommended fax tones might be recorded on your answering machine Make sure the device is set to receive faxes automatically and that the Rings to Answer setting is correct The number of rings to answer for the device should be greater than the number of rings to answer for the answering machine If the answering machine and the device are
196. ption from the menu on the control panel display 3 Select the value that you want and then press OK 16 Use the device To change settings from the HP Solution Center Windows A See Use the HP photo and imaging software To change settings from the HP photo and imaging software Mac OS 1 Click the HP Device Manager icon in the Dock 2 Select the device in the Devices drop down menu 3 On the Information and Settings menu click an item that you want to change NOTE Mac OS is supported by HP Officejet J3600 only Use the HP Solution Center Windows On a Windows computer the HP Solution Center is the entry point for the HP Photosmart Software Use the HP Solution Center to change print settings start the Fax Setup Wizard order supplies and access the onscreen Help The features available in the HP Solution Center vary depending on the devices you have installed The HP Solution Center is customized to show icons that are associated with the selected device If the selected device is not equipped with a particular feature then the icon for that feature does not appear in the HP Solution Center If the HP Solution Center on your computer does not contain any icons an error might have occurred during the software installation To correct this use the Control Panel in Windows to completely uninstall the HP Photosmart Software and then reinstall the software For more information see the onscreen Help that came wi
197. ptional Change the Rings to Answer setting to the lowest setting two rings 5 Runa fax test The device automatically answers incoming calls that have the ring pattern you selected Distinctive Ring setting after the number of rings you selected Rings to Answer setting The device begins emitting fax reception tones to the sending fax machine and receives the fax Set up faxing for the device 79 Chapter 7 Case E Shared voice fax line If you receive both voice calls and fax calls at the same phone number and you have no other office equipment or voice mail on this phone line set up the device as described in this section Figure 7 4 Back view of the device 1 Telephone wall jack 2 Use the phone cord supplied in the box with the device to connect to the 1 LINE port 3 Telephone optional To set up the device with a shared voice fax line 1 Using the phone cord supplied in the box with the device connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the device NOTE Ifyou do not use the supplied cord to connect from the telephone wall jack to the device you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office 2 Do one of the following e Ifyou have a parallel type phone system remove the white plug from the port labeled 2 EXT on the ba
198. r START FAX Color again If you were speaking with the recipient before sending the fax inform the recipient that they should press Start on their fax machine after they hear fax tones The telephone line is silent while the fax is transmitting At this point you can hang up the telephone If you want to continue speaking with the recipient remain on the line until the fax transmission is complete Send a fax using monitor dialing Monitor dialing allows you to dial a number from the control panel as you would dial a regular telephone When you send a fax using monitor dialing you can hear the dial tones telephone prompts or other sounds through the speakers on the device This enables you to respond to prompts while dialing as well as control the pace of your dialing lt TIP If you do not enter your calling card PIN fast enough the device might start sending fax tones too soon and cause your PIN not to be recognized by the calling card service If this is the case you can create a speed dial entry to store the PIN for your calling card Send a fax 49 Chapter 6 EA NOTE Make sure the volume is turned on or you will not hear a dial tone NOTE The HP Officejet J3500 supports black and white faxes only To send a fax using monitor dialing from the control panel 1 Load your originals For additional information see Load an original in the automatic document feeder ADF 2 Press START FAX Black or STAR
199. ridge from the slot on the right NOTE The HP Officejet J3500 has a slot for one black print cartridge only Work with print cartridges 105 Chapter 8 Figure 8 2 Remove print cartridge from the HP Officejet J3600 4 Pull the print cartridge toward you out of its slot 5 If you are removing the print cartridge because it is low or out of ink recycle the print cartridge The HP Inkjet Supplies Recycling Program is available in many countries regions and lets you recycle used print cartridges free of charge For more information go to the following Web site www hp com hpinfo globalcitizenship environment recycle inkjet html 106 Maintain and troubleshoot 6 Remove the new print cartridge from its packaging and being careful to touch only the black plastic gently remove the plastic tape by using the pink pull tab 1 Copper colored contacts 2 Plastic tape with pink pull tab must be removed before installing 3 Ink nozzles under tape A CAUTION Do not touch the copper colored contacts or ink nozzles Touching these parts can result in clogs ink failure and bad electrical connections IXI 7 Slide the new print cartridge forward into the empty slot Then gently push on the upper part of the print cartridge forward until it clicks into the socket If you are installing the tri color print cartridge slide it into the left slot If you are installing a black print cartridge slid
200. ridges place them in an airtight container such as a resealable plastic bag Work with print cartridges 113 Chapter 8 Clean the device To ensure that your copies and scans remain clear you might need to clean the glass strip or white strip inside the automatic document feeder You might also want to dust the exterior of the HP All in One Clean the glass strip Minor debris can accumulate on the white strip located inside the automatic document feeder To clean the glass strip inside the automatic document feeder 1 Turn off the device and unplug the power cord f NOTE Depending how long the device is unplugged the date and time might be erased You might need to reset the date and time later when you plug the power cord back in 2 Lift the cover of the automatic document feeder There is a glass strip under the automatic document feeder 3 Clean the glass strip with a soft cloth or sponge slightly moistened with a nonabrasive glass cleaner A CAUTION Do not use abrasives acetone benzene or carbon tetrachloride on the glass since they can damage it Do not place or spray liquid directly on the glass The liquid might seep under the glass and damage the device 114 Maintain and troubleshoot Close the automatic document feeder cover A CAUTION Make sure you close the automatic document feeder cover before loading any paper or originals If you do not close the cover you might damage th
201. rint Cartridges 5 Follow the prompts until you are satisfied with the quality of the output and then click Done If copy or print quality still seems poor after you clean the print cartridges try cleaning the print cartridge contacts before replacing the affected print cartridge HP Printer Utility Mac OS 1 Open the HP Printer Utility For more information see HP Printer Utility Mac OS 2 Click Clean and follow the onscreen instructions NOTE Mac OS is supported by HP Officejet J3600 only Clean the print cartridge contacts Clean the print cartridge contacts only if you get repeated messages on the display prompting you to check a print cartridge after you already have cleaned or aligned the print cartridges Before cleaning the print cartridge contacts remove the print cartridge and verify that nothing is covering the print cartridge contacts then reinstall the print cartridge If you continue to get messages to check the print cartridges clean the print cartridge contacts 110 Maintain and troubleshoot Make sure you have the following materials available Dry foam rubber swabs lint free cloth or any soft material that will not come apart or leave fibers X TIP Coffee filters are lint free and work well for cleaning print cartridges e Distilled filtered or bottled water tap water might contain contaminants that can damage the print cartridges A CAUTION Do not use platen cleaners
202. roduktu Descarte de equipamentos por usu rios em resid ncias da Uni o Europ ia Este simbale no produto ou na embalagem indica que o produio n o pode ser descartado junto com o lixo dom stica No enfanlo sua responsabilidade levar os equipamentos a serem descartados a um ponto de coleta designado para a reciclagem de equipamentos eletro eletr nicos A coleta separada e a reciclagem dos equipamentos no momento do descarte ajudam na conserva o dos recursos naturais e garantem que os equipamentos ser o reciclados de forma a proteger a sa de das pessoas e o meio ambiente Para obter mais informa es sobre onde descartar equipamentos para reciclagem enlre em contato com escririo local de sua cidade o servi o de limpeza p blica de seu bairro ou a loja em que adquiriu o produto Postup pou vate ov v krajin ch Eur pskej nie pri vyhadzovan zariadenia v dom com pou van do odpadu Tento symbol na produkte alebo na jeho obale znamen e nesmie by vyhoden s in m komun lnym odpadom Namiesto toho m te povinnos odovzda toto zariadenie na zbernom mieste kde sa zabezpe uje recykl cia elektrick ch a elektronick ch zariaden Separovan zber a recykl cia zariadenia ur en ho na odpad pom e chr ni pr rodn zdroje a zabezpe tak sp sob recykl cie ktor bude chr ni udsk zdravie a ivotn prostredie al ie inform cie o separovanom zbere a recykl cii z skate na miestnom obecnom rade vo firme zabez
203. rom the first column in the table NOTE Ifyour home or office setup is not described in this section set up the device as you would a regular analog phone Make sure you use the phone cord supplied in the box to connect one end to your telephone wall jack and the other end to the port labeled 1 LINE on the back of the device If you use another phone cord you might experience problems sending and receiving faxes Other equipment services sharing your fax line None You answered No to all questions Recommended fax setup for parallel type phone systems Case A Separate fax line no voice calls received Recommended fax setup for serial type phone systems Refer to your country in Serial type fax setup DSL service You answered Yes to question 1 only Case B Set up the device with DSL Refer to your country in Serial type fax setup PBX or ISDN system You answered Yes to question 2 only Case C Set up the device with a PBX phone system or an Refer to your country in Serial type fax setup ISDN line Distinctive ring service You answered Yes to question 3 only Case D Fax with a distinctive ring service on the same line Refer to your country in Serial type fax setup Voice calls You answered Yes to question 4 only Case E Shared voice fax line Refer to your country in Serial type fax setup Voice calls and voice mail s
204. rs on the display You can also check the ink levels by using the printer Toolbox Windows or the HP Printer Utility Mac OS 104 Maintain and troubleshoot When you receive a low ink warning message on the display make sure you have a replacement print cartridge available You should also replace the print cartridges when you see faded text or if you experience print quality issues related to the print cartridges To order print cartridges for the device go to www hpshopping com If prompted choose your country region follow the prompts to select your product and then click one of the shopping links on the page NOTE The HP Officejet J3500 supports one black print cartridge only To replace the print cartridges 1 Make sure the device is on A CAUTION If the HP All in One is off when you open the print cartridge door to access the print cartridges it will not release the cartridges for changing You might damage the device if the print cartridges are not docked safely when you try to remove them 2 Open the print cartridge door The print carriage moves to the far right side of the device 3 Wait until the print carriage is idle and silent and then lightly press down on a print cartridge to release it If you are replacing the tri color print cartridge HP Officejet J3600 only remove the print cartridge from the slot on the left If you are replacing the black print cartridge remove the print cart
205. rs to the junk fax list There are two ways to add a number to your junk list You can select numbers from your caller ID history or you can enter new numbers The numbers in your junk list are blocked if Block Junk Fax mode is set to On To select a number from the caller ID list 1 Press Setup 2 Press Basic Fax Setup and then press Junk Fax Blocker Setup 3 Press Add number to Junk List and then press Select Number 60 Fax 4 Press the right arrow button to scroll through the numbers from which you have received faxes When the number you want to block appears press OK to select it 5 When the Select Another prompt appears do one of the following If you want to add another number to the list of junk fax numbers press Yes and then repeat step 4 for each number you want to block e If you are done press No To manually enter a number to block 1 Press Setup 2 Press Basic Fax Setup and then press Junk Fax Blocker Setup 3 Press Add number to Junk List and then press Enter Number 4 Use the keypad to enter a fax number to block and then press OK Make sure you enter the fax number as it appears on the control panel display and not the fax number that appears on the fax header of the received fax as these numbers can be different 5 When the Enter Another prompt appears do one of the following If you want to add another number to the list of junk fax numbers press Yes and then repeat step 4 for ea
206. s e Reorient the receiving antenna e Increase the separation between the equipment and the receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help For further information contact Manager of Corporate Product Regulations Hewlett Packard Company 3000 Hanover Street Palo Alto Ca 94304 650 857 1501 Modifications part 15 21 The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by HP may void the user s authority to operate the equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Notice to users in Korea ACSA SFLU BS 7171 o 71712 HAF Soe Maw Met SSeS ve 772A FAME BE SE RIAA AHS BE amp UAL VCCI Class B compliance statement for users in Japan CORB SRUBRESERES ATERHBBA VCC OBBZILBI lt K IDFA BERAMRECI CORBA RERRCHATSCCEAWELTURTA OREPPVAPTFLEVAY SRIOMEL TEA Nna t lEI CePHvET EUR UE Blo HP TIEL UERUMRU LTTEL 164 Regulatory information Notice to users in Japan about the power cord Rm FM htERI R SEUTEL HHO Rin Cd HAA HR EA am n
207. s You can specify the word processing program that you want to use for editing If the word processing icon is not present or active either you do not have word processing software installed on your computer or the scanner software did not recognize the program during the installation See the onscreen Help for the HP photo and imaging software for information about how to create a link to the word processing program The OCR software does not support scanning colored text Colored text is always converted to black and white text before being sent to OCR Thus all text in the final document is in black and white regardless of the original color Because of the complexity of some word processing programs and their interaction with the device it is sometimes preferable to scan to Wordpad a Windows accessory and then cut and paste the text into the preferred word processing program Change scan settings To change scan settings HP Device Manager Mac OS Launch HP Device Manager click Information and Settings and then select Scan Preferences from the drop down list Windows Open the device software select Settings select Scan Settings and Preferences then select from the available options and make your selections Cancel a scan job A Press Cancel on the control panel Change scan settings 45 Chapter 5 46 Scan 6 Fax You can use the device to send and receive faxes including color faxes You can schedule faxes
208. s This problem is most common with digital answering machines The following actions might help solve these problems e When you have an answering machine on the same phone line you use for fax calls try connecting the answering machine directly to the device as described in Case Shared voice fax line with answering machine e Make sure the device is set to receive faxes automatically For information on setting up the device to receive faxes automatically see Receive a fax e Make sure the Rings to Answer setting is set to a greater number of rings than the answering machine For more information see Set the number of rings before answering e Disconnect the answering machine and then try receiving a fax If faxing is successful without the answering machine the answering machine might be causing the problem e Reconnect the answering machine and record your outgoing message again Record a message that is approximately 10 seconds in duration Speak slowly and at a low volume when recording your message Leave at least 5 seconds of silence at the end of the voice message There should be no background noise when recording this silent time Try to receive a fax again NOTE Some digital answering machines might not retain the recorded silence at the end of your outgoing message Play back your outgoing message to check If the device shares the same phone line with other types of phone equipment such as an answerin
209. s a computer with one phone port 1 2 o9 10 Remove the white plug from the port labeled 2 EXT on the back of the HP device Find the phone cord that connects from the back of your computer your computer dial up modem to a telephone wall jack Disconnect the cord from the telephone wall jack and plug it into the port labeled 2 EXT on the back of the device Unplug your answering machine from the telephone wall jack and connect it to the port labeled 2 EXT on the back of the device f NOTE Ifyou do not connect your answering machine directly to the device fax tones from a sending fax machine might be recorded on your answering machine and you might not be able to receive faxes with the device Using the phone cord supplied in the box with the HP device connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the HP device NOTE If you do not use the supplied cord to connect from the telephone wall jack to the device you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office Optional If your answering machine does not have a built in phone for convenience you might want to connect a phone to the back of your answering machine at the OUT port f NOTE If your answering machine does not let you connect an external phone you can purchase and use a parallel sp
210. scan 128 R readme 9 rear access panel illustration 11 receive faxes auto answer mode 62 automatically 55 blocking numbers 60 forwarding 58 manually 56 polling 58 rings to answer 62 troubleshoot 135 138 recycle ink cartridges 170 redial options setting 64 Redial Pause 12 reduce fax 59 reduce enlarge copies resize to fit letter 40 resize to fit letter or A4 40 regulatory information 163 regulatory model number 168 release notes 9 remove print cartridges 153 replace print cartridges 104 reports confirmation fax 66 error fax 67 fax test failed 130 reprint faxes from memory 57 resolution fax 53 right arrow 13 rings to answer 62 S save default settings 16 faxes in memory 56 scan cancel 45 edit images 44 error messages 128 from a TWAIN or WIA compliant program 44 from control panel 43 OCR 45 quality 128 scan specifications 160 scan to button 12 send to a program 43 settings for 45 slow 126 troubleshoot 126 scan glass clean strip 114 Scan menu 15 scanner clean 114 schedule fax 50 send faxes basic fax 47 color fax 53 manually 48 memory from 50 monitor dialing 49 51 multiple recipients 51 schedule 50 troubleshoot 135 137 140 send scans for OCR 45 to a program 43 troubleshoot 126 serial phone systems countries regions with 73 setup types 73 Services tab Toolbox Windows 71 settings administrator 70 control panel 16 copy 37 driver 33 fax 53 scan 45 speed fax 64 setup answering mach
211. signed to be connected to the analog Switched Telecommunication Networks PSTN of the European Economic Area EEA countries regions Network compatibility depends on customer selected settings which must be reset to use the equipment on a telephone network in a country region other than where the product was purchased Contact the vendor or Hewlett Packard Company if additional product support is necessary This equipment has been certified by the manufacturer in accordance with Directive 1999 5 EC annex Il for Pan European single terminal connection to the public switched telephone network PSTN However due to differences between the individual PSTNs provided in different countries the approval does not of itself give an unconditional assurance of successful operation on every PSTN network termination point In the event of problems you should contact your equipment supplier in the first instance This equipment is designed for DTMF tone dialing and loop disconnect dialing In the unlikely event of problems with loop disconnect dialing it is recommended to use this equipment only with the DTMF tone dial setting Australia wired fax statement In Australia the HP device must be connected to Telecommunication Network through a line cord which meets the requirements of the Technical Standard AS ACIF S008 Warning for Australia and New Zealand with phone handset Warning This equipment will be inoperable whe
212. sing a computer dial up modem e Do you send and receive faxes directly to and from your computer software applications through a dial up connection e Do you send and receive e mail messages on your computer through a dial up connection e Do you access the Internet from your computer through a dial up connection Continue answering questions Do you have an answering machine that answers voice calls at the same phone number you will use for fax calls on the device Continue answering questions Do you subscribe to a voice mail service through your telephone company at the same phone number you will use for fax calls on the device After you have completed answering the questions proceed to the next section to select your fax setup case 74 Configure and manage Select your fax setup case Now that you have answered all the questions about the equipment and services that share the phone line with the device you are ready to choose the best setup case for your home or office From the first column in the following table choose the combination of equipment and services applicable to your home or office setting Then look up the appropriate setup case in the second or third column based on your phone system Step by step instructions are included for each case in the sections that follow If you have answered all the questions in the previous section and have none of the described equipment or services choose None f
213. software for Windows 96 troubleshoot 141 Internet fax using 65 ISDN line set up with fax parallel phone systems 78 J jams media to avoid 21 jams paper 144 jobs settings 16 junk fax mode 60 K keypad 13 keypad control panel enter text and symbols 18 L labels load 28 language printer 157 left arrow 13 legal paper copy 38 load 24 letter paper copy 38 load 24 light images troubleshoot copies 125 scans 129 lighten copies 41 faxes 54 Lighter Darker 12 lights control panel 12 line condition test fax 134 lines copies troubleshoot 125 scans troubleshoot 128 129 load 10 x 15 cm photo paper 26 4 x 6 inch photo paper 26 A4 paper 24 envelopes 28 full size paper 24 greeting cards 28 index cards 27 iron on transfers 28 labels 28 legal paper 24 letter paper 24 175 originals in ADF automatic document feeder 20 transparencies 28 log fax print 67 M Mac OS HP Photosmart Studio 17 HP Printer Utility 71 install software 98 print on special or custom sized media 30 print settings 34 sharing device 98 99 system requirements 158 uninstall software 101 maintenance align print cartridges 108 clean glass strip 114 clean print cartridges 109 clean white strip 115 replace print cartridges 104 manual faxing receive 56 send 48 49 margins setting specifications 24 media ADF capacity 20 duplexing 34 HP order 145 load tray 24 print on custom sized 29 selecting 21 skewed pages 123 specific
214. ss Redial Pause to redial the last number dialed 4 Inthe Fax area press Fax Menu repeatedly until Resolution appears Press ls to select a resolution setting and then press OK 6 Press START FAX Black If the device detects an original loaded in the automatic document feeder it sends the document to the number you entered a Change the Lighter Darker setting You can change the contrast of a fax to be darker or lighter than the original This feature is useful if you are faxing a document that is faded washed out or handwritten You can darken the original by adjusting the contrast NOTE The Lighter Darker setting applies to black and white faxes only not color faxes When you exit the Fax menu this option returns to the default setting unless you set your changes as the default To change the Lighter Darker setting from the control panel 1 Load your originals print side up into the document feeder tray 2 Inthe Fax area press Fax Menu The Enter Number prompt appears 3 Enter the fax number by using the keypad press Speed Dial or a one touch speed dial button to select a speed dial or press Redial Pause to redial the last number dialed 54 Fax 4 Inthe Fax area press Fax Menu repeatedly until Lighter Darker appears 5 Press ij to lighten the fax or press to darken it and then press OK The indicator moves to the left or right as you press an arrow button 6 Press START FAX Black
215. steeseen H vitett vien laitteiden erillinen ker ys ja kierr tys s st luonnonvaroja N in toimimalla varmistetaan my s ena Kors tapahtuu tavalla joka suojelee ihmisten terveytt ja ymp rist Saat tarvittaessa lis tietoja j tteiden kierr tyspaikoista paikallisilta viranomaisilta jateyhtidilta tai tuotteen j lleenmyyj lt An ppiyn xpnoruv ouvoktu v omy Euponaikh Evoon To napov oupBohe arov c onAiou om ouokeuaoia Tou unobeikvie ni To npo v aut Sey np nei va netayrei pai pe G da oiax anoppippata AvriGera euBuvn oag eivai va anoppiyere tic xpnores auokeu c o pia kaBopiap vn uovaba ouMkoyg anoppipp tuv yia TY avaKUKhwon xpnorou n krpixo kai nhexrpoviko ekonhiopo H ywpionh ouhoyh kai avakUKAwon Tuv dxpnotwy ouokeuuv Ba cupPahe om Siathpnon tuv PuOIKWY n puv kai om biaop ion t Be vanuehoGouv pe r rolov Tp no Wore va npootare erai n uyela Twv avBp nuv Kai to mepipanhov lia neproobrepes nAnpogoples oxenik pe To no pnopeire va anopplyete TIG xpnores OUOKEU G yia avaKUKWon ENIKOIVWVOTE YE TIG KATA T NOUG apLodiEs apyg pe To xat ompa and To onolo ayopdcate To npoldy A hullad kanyagok kezel se a maga nhaztartasokban az Eur pai Uni ban Ez a szimb lum amely a term ken vagy annak csomagol s n van felt ntetve azt jelzi hogy a term k nem kezelhet egy tt az egy b h ztart si hullad kkal Az On feladata hogy a k sz l k hullad kanyagait eljuttassa olyan kijel lt gy it
216. stinctive ring If Auto Answer is set to Off you will need to receive faxes manually otherwise the device will not receive the fax For information on receiving faxes manually see Receive a fax manually e Ifyou have a voice mail service at the same phone number you use for fax calls you must receive faxes manually not automatically This means that you must be available to respond in person to incoming fax calls For information on setting up the device when you have a voice mail service see Case F Shared voice fax line with voice mail For information on receiving faxes manually see Receive a fax manually e Ifyou have a computer dial up modem on the same phone line with the device check to make sure that the software that came with your modem is not set to receive faxes automatically Modems that are set up to receive faxes automatically take over the phone line to receive all incoming faxes which prevents the device from receiving fax calls 138 Maintain and troubleshoot If you have an answering machine on the same phone line with the device you might have one of the following problems e Your answering machine might not be set up properly with the device e Your outgoing message might be too long or too loud to allow the device to detect fax tones and the sending fax machine might disconnect e Your answering machine might not have enough quiet time after your outgoing message to allow the device to detect fax tone
217. t fail and you might have problems sending and receiving faxes Make sure you connect the device to an analog phone line or you will not be able to send or receive faxes To check if your phone line is digital connect a regular analog phone to the line and listen for a dial tone If you do not hear a normal sounding dial tone it might be a phone line set up for digital phones Connect the device to an analog phone line and try sending or receiving a fax Make sure you use the phone cord that came with the device If you do not use the supplied phone cord to connect from the telephone wall jack to the device you might not be able to send or receive faxes After you plug in the phone cord that came with the device run the fax test again After you resolve any problems found run the fax test again to make sure it passes and the device is ready for faxing If the Dial Tone Detection test continues to fail contact your telephone company and have them check the phone line The Fax Line Condition test failed Solution Make sure you connect the device to an analog phone line or you will not be able to send or receive faxes To check if your phone line is digital connect a regular analog phone to the line and listen for a dial tone If you do not hear a normal sounding dial tone it might be a phone line set up for digital phones Connect the device to an analog phone line and try sending or receiving a fax Check the connection between the t
218. t labeled 2 EXT on the back of the device NOTE If you do not connect your answering machine directly to the device fax tones from a sending fax machine might be recorded on your answering machine and you probably will not be able to receive faxes with the device Connect the DSL modem to the parallel splitter Connect the parallel splitter to the wall jack Set your answering machine to answer after a low number of rings Change your Rings to Answer setting on the device to the maximum number of rings supported by the device o No og NOTE The maximum number of rings varies by country region 9 Runa fax test When the phone rings your answering machine will answer after the number of rings you have set and then play your recorded greeting The device monitors the call during this time listening for fax tones If incoming fax tones are detected the device will emit fax reception tones and receive the fax if there are no fax tones the device stops monitoring the line and your answering machine can record a voice message If you use the same phone line for telephone fax and have a computer DSL modem follow these instructions to set up your fax Case K Shared voice fax line with computer dial up modem and voice mail If you receive both voice calls and fax calls at the same phone number use a computer dial up modem on the same phone line and subscribe to a voice mail service through your telephone compan
219. telephone company Some Internet faxing services do not work properly when the device is sending and receiving faxes at high speed 33600bps If you experience problems sending and receiving faxes while using an Internet fax service use a slower fax speed You can do this by changing the Fax Speed setting from High the default to Medium For information on changing this setting see Set the fax speed If you have questions about internet faxing contact your internet faxing services support department Test fax setup You can test your fax setup to check the status of the device and to make sure it is set up properly for faxing Perform this test after you have completed setting up the device for faxing The test does the following e Tests the fax hardware e Verifies the correct type of phone cord is connected to the device Checks that the phone cord is plugged into the correct port e Checks for a dial tone e Checks for an active phone line e Tests the status of your phone line connection The device prints a report with the results of the test If the test fails review the report for information on how to fix the problem and rerun the test To test fax setup 1 Set up the device for faxing according to your particular home or office setup instructions 2 Make sure the print cartridges are installed and that full size paper is loaded in the input tray before starting the test Fax over the Internet 65 Chapter 6
220. ters that use other versions of Windows click Additional Drivers to install those drivers as a convenience to the users You must have the Starter CD in your CD drive Configure the device Mac OS f NOTE Mac OS is supported by HP Officejet J3600 only You can use the device with a single Macintosh computer using a USB cable or you can share it among other users on a network This section contains the following topics Install the software for a direct connection Share the device on a locally shared network Install the software for a direct connection To install the software 1 2 Connect the device to your computer with a USB cable Insert the Starter CD into the CD drive Double click the CD icon on the desktop and then double click the setup icon Also you can locate the Installer folder on the Starter CD Click Install Software and follow the onscreen instructions If necessary share the device with other Macintosh computer users For more information see Share the device on a locally shared network Share the device on a locally shared network When you connect the device directly you can share it with other computers using a simple form of networking known as locally shared networking Use this configuration only in small groups or when usage is low The connected computer is slowed down when many users print to the device Basic requirements for sharing in the Mac OS environment include the f
221. text When you scan the original make sure that you select a document type that creates editable text If text is classified as a graphic it is not converted to text Your OCR program might be linked to a word processing program that does not perform OCR tasks See the product software Help for more information about linking programs e Check the originals For OCR the original must be loaded into the ADF face down Make sure that you loaded the original correctly For more information see Load originals The OCR program might not recognize text that is tightly spaced For example if the text that the OCR program converts has missing or combined characters rn might appear as m The accuracy of the OCR program depends on the image quality text size and structure of the original and the quality of the scan itself Make sure that your original has good image quality Colored backgrounds can cause images in the foreground to blend too much Try adjusting the settings before you scan the original or try enhancing the image after you scan the original If you are performing an OCR operation on an original any colored text on the original does not scan well if at all Solve scan problems 127 Chapter 8 Error messages appear Unable to activate TWAIN source or An error occurred while acquiring the image e Ifyou are acquiring an image from another device such as a digital camera or another scanner make sure that the other
222. th the device For information about opening the HP Solution Center see Use the HP photo and imaging software Use the HP photo and imaging software You can use the HP photo and imaging software to access many features that are not available from the control panel The software is installed on your computer during setup For further information see the setup documentation that came with your device Access to the HP photo and imaging software differs by operating system OS For example if you have a Windows computer the HP photo and imaging software entry point is the HP Photosmart Software window If you have a Macintosh computer the HP photo and imaging software entry point is the HP Photosmart Studio window Regardless Use the HP Solution Center Windows 17 Chapter 2 the entry point serves as the launching pad for the HP photo and imaging software and services To open the HP Photosmart Software on a Windows computer 1 Do one of the following On the Windows desktop double click the HP Photosmart Software icon Inthe system tray at the far right of the Windows taskbar double click the HP Digital Imaging Monitor icon e On the taskbar click Start point to Programs or All Programs select HP and then click the HP Photosmart Software 2 If you have more than one HP device installed select the tab with your product s name NOTE Ona Windows computer the features available in the HP Photosmart Softw
223. that appear on the control panel display To display a menu press the menu button for the function you want to use Scan menu Presents a list of destinations for example HP photo and imaging software Fax menu Allows you to enter a fax or speed dial number or display the Fax menu Menu options include e Modifying resolution e Lightening darkening e Sending delayed faxes Setting up new defaults Copy menu Menu options include e Selecting copy quantities e Reducing enlarging e Selecting media type and size Control panel message types This section contains the following topics Status messages Warning messages Error messages Critical error messages Use the device 15 Chapter 2 Status messages Status messages reflect the current state of the device They inform you of normal operation and require no action to clear them They change as the state of the device changes Whenever the device is ready not busy and has no pending warning messages the status message READY appears if the device is turned on Warning messages Warning messages inform you of events that require your attention but they do not prevent the device from operating An example of a warning message is a low ink warning These messages appear until you resolve the condition Error messages Error messages communicate that some action must be performed such as adding media or clearing a media jam These messages are usually ac
224. the media properly making sure that the paper guides are properly aligned Load media into the device only when it is not printing Multiple pages are being picked up Fan the media before loading Make sure the paper guides are set to the correct markings in the tray for the media size you are loading Also make sure the guides are snug but not tight against the stack Solve paper feed problems 123 Chapter 8 e Make sure the tray is not overloaded with paper e Use HP media for optimum performance and efficiency Solve copy problems If the following topics do not help see Support and warranty for information about HP support No copy came out Check the power Make sure that the power cord is securely connected and the device turned on e Check the status of the device e The device might be busy with another job Check the control panel display for information about the status of jobs Wait for any job that is processing to finish e The device might be jammed Check for jams See Clear paper jams e Check the trays Make sure that media is loaded See Load media for more information Copies are blank e Check the trays If you are copying from the ADF make sure that the originals have been loaded correctly For more information see Load an original in the automatic document feeder ADF Check the media The media might not meet Hewlett Packard media specifications for example the media is too moist or t
225. the supplied cord to connect from the telephone wall jack to the device you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office If your modem software is set to receive faxes to your computer automatically turn off that setting NOTE If you do not turn off the automatic fax reception setting in your modem software the device will not be able to receive faxes Turn on the Auto Answer setting Optional Change the Rings to Answer setting to the lowest setting two rings Run a fax test When the phone rings the device automatically answers after the number of rings you set in the Rings to Answer setting The device begins emitting fax reception tones to the sending fax machine and receives the fax Set up the device with a computer DSL ADSL modem If you have a DSL line and use that phone line to send faxes follow these instructions to set up your fax Set up faxing for the device 83 Chapter 7 Telephone wall jack Parallel splitter DSL ADSL filter Connect one end of the phone jack that was supplied with the device to connect to the 1 LINE port on the back of the device Connect the other end of the cord to the DSL ADSL filter Computer Computer DSL ADSL modem NOTE You will need to purchase a parallel splitter A parallel splitter has one RJ 11 port on the front and two RJ 11 ports on t
226. ther a PBX or an ISDN converter terminal adaptor connect the device to the port that is designated for fax and phone use Also make sure that the terminal adapter is set to the correct switch type for your country region if possible NOTE Some ISDN systems allow you to configure the ports for specific phone equipment For example you might have assigned one port for telephone and Group 3 fax and another port for multiple purposes If you have problems when connected to the fax phone port of your ISDN converter try using the port designated for multiple purposes it might be labeled multi combi or something similar If you are using a PBX phone system set the call waiting tone to off NOTE Many digital PBX systems include a call waiting tone that is set to on by default The call waiting tone will interfere with any fax transmission and you will not be able to send or receive faxes with the device Refer to the documentation that came with your PBX phone system for instructions on how to turn off the call waiting tone If you are using a PBX phone system dial the number for an outside line before dialing the fax number Make sure you use the supplied cord to connect from the telephone wall jack to the device If you do not you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office If the supplied phone cord is too short you
227. tripes on copies troubleshoot 125 fast copy quality 39 fax answer mode 12 62 answering machine and modem shared with parallel phone systems 89 answering machine troubleshoot 140 answering machine set up parallel phone systems 88 auto answer 62 backup fax reception 56 blocking numbers 60 button 12 confirmation reports 66 contrast 54 darken or lighten 54 default settings 55 deleting from memory 58 dial tone test failed 133 dial type setting 64 distinctive ringing setup parallel phone systems 79 distinctive ringing change pattern 63 DSL set up parallel phone systems 77 enter text and symbols 18 error correction mode 55 error reports 67 error correction mode 63 forwarding 58 header 62 Internet over 65 ISDN line set up parallel phone systems 78 lighten or darken 54 line condition test failed 134 log print 67 manual receive 56 modem and answering machine shared with parallel phone systems 89 modem and voice line shared with parallel phone systems 84 modem and voice mail shared with parallel phone systems 93 Index modem shared with parallel phone systems 82 monitor dialing 49 51 paper size 59 parallel phone systems 73 pause 18 PBX system set up parallel phone systems 78 phone cord connection test failed 131 phone cord too short 140 phone cord type test failed 132 photos 53 poll to receive 58 receive 55 receive troublesh
228. ty of the fax you sent you can try changing the resolution or contrast of your fax Send a fax manually from a phone Sending a fax manually allows you to make a phone call and talk with the recipient before you send the fax This is useful if you want to inform the recipient that you are going to send them a fax before sending it When you send a fax manually you can hear the dial tones telephone prompts or other sounds through the handset on your telephone This makes it easy for you to use a calling card to send your fax Depending on how the recipient has their fax machine set up the recipient might answer the phone or the fax machine might take the call If a person answers the phone you can speak with the recipient before sending the fax If a fax machine answers the call you can send the fax directly to the fax machine when you hear the fax tones from the receiving fax machine f NOTE The HP Officejet J3500 supports black and white faxes only To send a fax manually from a phone 1 Load your originals For additional information see Load an original in the automatic document feeder ADF 2 Dial the number by using the keypad on the phone that is connected to the device NOTE Do not use the keypad on the control panel of the device when manually sending a fax You must use the keypad on your phone to dial the recipient s number 48 Fax 3 If the recipient answers the telephone you can enga
229. u have bidirectional communication click the Estimated Ink Levels tab scroll to display the Cartridge Details button and then click Cartridge Details Mac OS From the HP Printer Utility click Supply Info from the Information and Support panel and then click Retail Supplies Information Mac OS is supported by HP Officejet J3600 only Maintain and troubleshoot 103 Chapter 8 f NOTE Ink from the cartridges is used in the printing process in a number of different ways including in the initialization process which prepares the device and cartridges for printing In addition some residual ink is left in the cartridge after it is used For more information see www hp com go inkusage Handle the print cartridges Before you replace or clean a print cartridge you should know the part names and how to handle the print cartridges Copper colored contacts N Plastic tape with pink pull tab must be removed before installing wo Ink nozzles under tape Hold the print cartridges by their black plastic sides with the label on top Do not touch the copper colored contacts or the ink nozzles NOTE Handle the print cartridges carefully Dropping or jarring cartridges can cause temporary printing problems or even permanent damage Replace the print cartridges Follow these instructions when the ink level is low NOTE When the ink level for a print cartridge is low a message appea
230. u repeatedly until How to Fax appears Press Re until Scan amp Fax appears and then press OK Press START FAX Black The device scans the originals into memory and sends the fax when the receiving fax machine is available Schedule a fax to send later 50 Fax You can schedule a black and white fax to be sent within the next 24 hours This enables you to send a black and white fax late in the evening when phone lines are not as busy or phone rates are lower for example The device automatically sends your fax at the specified time You can only schedule one fax to be sent at a time You can continue to send faxes normally however while a fax is scheduled 23 NOTE You can only send faxes in black and white due to memory limitations To schedule a fax from the control panel 1 Load your originals print side down into the document feeder tray 2 Inthe Fax area press Fax Menu repeatedly until How to Fax appears 3 Press le until Send Fax Later appears and then press OK 4 Enter the send time by using the numeric keypad and then press OK If prompted press 1 for AM or 2 for PM Enter the fax number by using the keypad press Speed Dial or a one touch speed dial button to select a speed dial or press Redial Pause to redial the last number dialed 6 Press START FAX Black The device scans all pages and the scheduled time appears on the display The fax is sent at the scheduled time a To cancel a scheduled f
231. u want to print b In the drop down menu next to Format for select Shared Printers and then select your device c Select the Paper Size and then click OK In the document click File and then select Print e From the drop down menu next to Printer select Shared Printers and then select your device f Make additional settings if necessary and then click Print Uninstall and reinstall the software If your installation is incomplete or if you connected the USB cable to the computer before prompted by the software installation screen you might need to uninstall and then reinstall the software Do not simply delete the device application files from your computer Make sure to remove them properly using the uninstall utility provided when you installed the software that came with the device There are three methods to uninstall the software on a Windows computer and one method to uninstall on a Macintosh computer To uninstall from a Windows computer method 1 1 Disconnect the device from your computer Do not connect it to your computer until after you have reinstalled the software 2 Press the Power button to turn off the device 3 On the Windows taskbar click Start select Programs or All Programs select HP select Officejet J3500 J3600 Series and then click Uninstall 4 Follow the onscreen instructions 5 If you are asked whether you would like to remove shared files click No Other programs that use these
232. urce If you do not know whether the outlet is grounded check with a qualified electrician 3 Observe all warnings and instructions marked on the product 4 Unplug this product from wall outlets before cleaning 5 Do not install or use this product near water or when you are wet 6 Install the product securely on a stable surface 7 Install the product in a protected location where no one can step on or trip over the line cord and the line cord cannot be damaged 8 If the product does not operate normally see Maintain and troubleshoot 9 There are no user serviceable parts inside Refer servicing to qualified service personnel Accessibility The device provides a number of features that make it accessible for people with disabilities Visual The device software is accessible for users with visual impairments or low vision through the use of your operating system s accessibility options and features It also supports most assistive technology such as screen readers Braille readers and voice to text applications For users who are color blind colored buttons and tabs used in the software and on the control panel have simple text or icon labels that convey the appropriate action Mobility For users with mobility impairments the device software functions can be executed through keyboard commands The software also supports Windows accessibility options such as StickyKeys ToggleKeys FilterKeys and M
233. vanced Fax Setup and then selects Error Correction Mode Press ke to select On or Off Press OK PY Receive a fax You can receive faxes automatically or manually If you turn off the Auto Answer option you must receive faxes manually If you turn on the Auto Answer option the default setting the device automatically answers incoming calls and receives faxes after the number of rings that are specified by the Rings to Answer setting The default Rings to Answer setting is five rings If you receive a legal size fax and the device is not currently set to use legal size paper the device reduces the fax so that it fits on the paper that is loaded If you have disabled the Automatic Reduction feature the device prints the fax on two pages Receive a fax 55 Chapter 6 NOTE The HP Officejet J3500 can receive black and white faxes only e Receive a fax manually e Setup backup fax reception e Reprint received faxes from memory e Poll to receive a fax e Forward faxes to another number e Set the paper size for received faxes e Set automatic reduction for incoming faxes e Block junk fax numbers Receive a fax manually When you are on the phone the person you are speaking with can send you a fax while you are still connected This is referred to as manual faxing Use the instructions in this section to receive a manual fax f NOTE You can pick up the handset to talk or listen for fax t
234. vice so the device can communicate properly with the phone line DSL might be called ADSL in your country region NOTE Ifyou have a DSL line and you do not connect the DSL filter you will not be able to send and receive faxes with the device Figure 7 2 Back view of the device 1 Telephone wall jack 2 DSL or ADSL filter and cord supplied by your DSL provider 3 Use the phone cord supplied in the box with the device to connect to the 1 LINE port Set up faxing for the device 77 Chapter 7 To set up the device with DSL 1 2 Obtain a DSL filter from your DSL provider Using the phone cord supplied in the box with the device connect one end to the open port on the DSL filter and then connect the other end to the port labeled 1 LINE on the back of the device NOTE Ifyou do not use the supplied cord to connect from the DSL filter to the device you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office As only one phone cord is supplied you may will need to obtain additional phone cords for this setup Connect an additional phone cord from the DSL filter to the telephone wall jack Run a fax test Case C Set up the device with a PBX phone system or an ISDN line If you are using either a PBX phone system or an ISDN converter terminal adapter make sure you do the following If you are using ei
235. x Solution NOTE This possible solution applies only in the countries regions that receive a 2 wire phone cord in the box with the device including Argentina Australia Brazil Canada Chile China Colombia Greece India Indonesia Ireland Japan Korea Latin America Malaysia Mexico Philippines Poland Portugal Russia Saudi Arabia Singapore Spain Taiwan Thailand USA Venezuela and Vietnam Solve fax problems 137 Chapter 8 e Make sure the telephone you use to initiate the fax call is connected directly to the device To send a fax manually the telephone must be connected directly to the port labeled 2 EXT on the device as shown below Telephone wall jack 2 Use the phone cord supplied in the box with the device to connect to the 1 LINE port Telephone e Ifyou are sending a fax manually from your phone that is connected directly to the device you must use the keypad on the telephone to send the fax You cannot use the keypad on the control panel of the device NOTE If using a serial type phone system please connect your phone directly on top of the device cable which has a wall plug attached to it The device cannot receive faxes but can send faxes Solution e Ifyou are not using a distinctive ring service check to make sure that the Distinctive Ring feature on the device is set to All Rings For more information see Change the answer ring pattern for di
236. ximum number of copies varies by model X TIP If you hold down either of the arrow buttons the number of copies changes by increments of 5 to make it easier to set a large number of copies 5 Press START COPY Black or START COPY Color Set the copy paper size You can set the paper size on the device The paper size you select should match what is loaded in your input tray NOTE The HP Officejet J3500 supports black and white copies on plain paper only To set the paper size from the control panel 1 Inthe Copy area press Copy Menu repeatedly until Copy Paper Size appears 2 Press until the appropriate paper size appears 3 Press START COPY Black or START COPY Color Set the copy paper type You can set the paper type on the device NOTE The HP Officejet J3500 supports black and white copies on plain paper only 38 Copy To set the paper type for copies from the control panel 1 In the Copy area press Copy Menu repeatedly until Paper Type appears 2 Press le until the appropriate paper type appears 3 Press START COPY Black or START COPY Color Refer to the following table to determine which paper type setting to choose based on the paper loaded in the input tray Paper type Control panel setting Copier paper or letterhead Plain Paper HP Bright White Paper Plain Paper HP Premium Plus Photo Paper Glossy Premium Photo HP Premium Plus Photo Paper Matte Premium Photo
237. y starts the installation program this might take a short while 7 Complete the installation process NOTE You can also share the device with other computers using a simple form of networking known as locally shared networking For more information see Share the device on a locally shared network Share the device on a locally shared network In a locally shared network the device is connected directly to the USB connector of a selected computer known as the server and is shared by other computers clients NOTE When sharing a directly connected device use the computer with the newest operating system as the server For example if you have a computer running Windows XP and another computer running an older version of Windows use the computer running Windows XP as the server Use this configuration only in small groups or when usage is low The connected computer is slowed down when many users print to the device Only the printing function is shared Scan Copy and Fax functions are not shared Configure the device Windows 97 Chapter 7 To share the device 1 a Click Start point to Settings and then click Printers or Printers and Faxes Or Click Start click Control Panel and then double click Printers Right click the device icon click Properties and then click the Sharing tab Click the option to share the device and give it a share name To share the device with client compu
238. y set up the device as described in this section NOTE You cannot receive faxes automatically if you have a voice mail service at the same phone number you use for fax calls You must receive faxes manually this means you must be available to respond in person to incoming fax calls If you want to receive faxes automatically instead contact your telephone company to subscribe to a distinctive ring service or to obtain a separate phone line for faxing Set up faxing for the device 93 Chapter 7 Since your computer dial up modem shares the phone line with the device you cannot use both your modem and the device simultaneously For example you cannot use the device for faxing if you are using your computer dial up modem to send an e mail or access the Internet There are two different ways to set up the device with your computer based on the number of phone ports on your computer Before you begin check your computer to see if it has one or two phone ports e If your computer has only one phone port you will need to purchase a parallel splitter also called a coupler as shown below A parallel splitter has one RJ 11 port on the front and two RJ 11 ports on the back Do not use a two line phone splitter a serial splitter or a parallel splitter which has two RJ 11 ports on the front and a plug on the back Figure 7 12 Example of a parallel splitter e If your computer has two phone ports set up the device as descri
239. y period However some of the support numbers listed below may not be toll free For the most current list of telephone support numbers see www hp com support 150 Support and warranty www hp com support 021 672 280 sail BAH BROS 03 3335 9800 Argentina Buenos Aires 54 11 4708 1600 0800 222 47 ol Argentina 0 800 555 5000 Hz 1588 3003 Australia 1300 721 147 Luxembourg www hp com support Australia out of warranty 1902 910 910 Malaysia 1800 88 8588 sterreich www hp com support Mauritius 262 262 210 404 17212049 wal Mexico Ciudad de M xico 55 5258 9922 Belgi www hp com support M xico 01 800 472 68368 Belgique www hp com support 081 005 010 Ys oll Brasil Sao Paulo 55 11 4004 7751 Nederland www hp com support Brasil 0 800 709 7751 New Zealand 0800 441 147 Canada 1 800 474 6836 Nigeria 01 271 2320 1 800 hp invent Norge www hp com support Central America amp The Caribbean www hp com support 24791773 gks chile 500 360 999 Panam 1 800 711 2884 FE 10 68687980 Paraguay 009 800 54 1 0006 RE 800 810 3888 Per 0 800 10111 Colombia Bogot 571 606 9191 Philippines 2 867 3551 Colombia 01 8000 51 4746 8368 Polska 22 5666 000 Costa Rica 0 800 011 1046 Portugal www hp com support Ceska republika 810 222 222 Puerto
240. you do not use the supplied phone cord to connect from the telephone wall jack to the device you might not be able to send or receive faxes After you plug in the phone cord that came with the device run the fax test again Make sure you have correctly connected the device to the telephone wall jack Using the phone cord supplied in the box with the device connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the device For more information on setting up the device for faxing see Set up faxing for the device If you are using a phone splitter this can cause faxing problems A splitter is a two cord connector that plugs into a telephone wall jack Try removing the splitter and connecting the device directly to the telephone wall jack Try connecting a working phone and phone cord to the telephone wall jack that you are using for the device and check for a dial tone If you do not hear a dial tone contact your telephone company and have them check the line Try to send or receive a test fax If you can send or receive a fax successfully there might not be a problem After you resolve any problems found run the fax test again to make sure it passes and the device is ready for faxing The Phone Cord Connected to Correct Port on Fax test failed Solution Plug the phone cord into the correct port 1 Using the phone cord supplied in the box with the device connect one
241. ystem or an ISDN line 78 Case D Fax with a distinctive ring service on the same line 79 Case E Shared voice fax line issued Case F Shared voice fax line with voice mail Case G Fax line shared with computer modem no voice calls received 82 Case H Shared voice fax line with computer modem 84 Case Shared voice fax line with answering machine 88 Case J Shared voice fax line with computer modem and answering machine 89 Case K Shared voice fax line with computer dial up modem and voice mail 93 Serial type fax Setup net in nine ent dns Aa ele 95 Configure the device Windows ce tieesbdecceeesdeceedecetvesteeeseesstvees 96 DirectConnectioh sse dacdtesczcecast casket ccceesnc eeu testacun ss cite manette nent inde rire aiia 96 Install the software before connecting the device recommended 96 Connect the device before installing the software 97 Share the device on a locally shared network 97 Configure the device Mac OS usines 98 Install the software for a direct connection 98 Share the device on a locally shared network 98 Uninstall and reinstall the software 99 Maintain and troubleshoot Work with print cartridges s228 urnes Rise een tions 103 Supported print cartridges rennes ennnen 103 Handle the print cartridges a aa e a an aet 104 Replace the print cartridges

HP Officejet J3680 Multifunction Printer InkJet

Contents

Download Pdf Manuals

Related Search

Related Contents