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IBM NF 5100 - PIII933MHz/256KB - 128MB - 0GB (Open Bay) - 1.44 - 48-52X - 10/100

1. samane j mm mm tT C Ge te B a z d z a a e _ a Bis fo Ble L A er Password override switch switch 8 of switch block 1 To set the password override switch 1 2 Review the information in Before you begin on page 69 Turn off the server and peripheral devices and disconnect all external cables and power cords then remove the cover See Removing the cover door and bezel on page 76 Change the setting of the password override switch switch 8 on switch block 1 on the system board to On then back to Off This clears the power on password Install the server cover see Installing the cover on page 101 and connect all external cables and power cords Restart the server 18 IBM Netfinity 5100 User s Reference Using the SCSISelect utility program Note If you want the server to ask for a password when you turn it on you can start the Configuration Setup Utility program and set the power on password Administrator password Select this choice to set an administrator password The administrator password provides access to all choices on the Configuration Setup Utility main men
2. 2 000000 z Se iO Q g le Q 2 g e z SR co TAAL DAYO Frere ok omo P L F j Cable restraint K DA bracket Additionally for rack models be sure to route the cables through the cable management assembly on the rack see page 118 Chapter 6 Installing Options 117 Cabling the server Routing cables through cable management assembly Note The illustrations in this document might differ slightly from your hardware 72222257272722252522222 22272727775272725772527277575 22 25727755227525757527252757 118 IBM Netfinity 5100 User s Reference Chapter 7 Solving Problems This section provides basic troubleshooting information to help you resolve some common problems that might occur with your server If you cannot locate and correct the problem using the information in this section refer to Getting help service and information on page 168 for more information Diagnostic tools overview The following tools are available to help you identify and resolve hardware related problems Copyright IBM Corp 2000 POST beep codes error messages and error logs The power on self test
3. ___ Non hot swap bay A _ Non hot swap bay B Non hot swap H bay C daa _ Non hot swap j bay D SCSI ID 0 SCSI ID 5 Hard disk SCSI ID 1 SCSI ID 4 activity light SCSI ID 3 Hard disk status light 84 IBM Netfinity 5100 User s Reference Installing internal drives Hot swap drives Your server contains hardware that lets you continue to operate your system while a hard disk drive is removed or installed These drives are known as hot swappable drives They are also referred to as hot swap drives Each hot swap drive that you plan to install must have a hot swap drive tray attached The drive must have a single connector attachment SCA connector Hot swap drive trays come with the hot swap drives e Your server supports six slim 1 inch or three half high 1 6 inch 3 5 inch hot swap hard disk drives in the hot swap bays e The hot swap bays connect to a SCSI backplane This backplane is the printed circuit board behind the bay e The backplane controls the SCSI IDs for the hot swap drives Non hot swap drives Diskette drives tape drives and CD ROM drives are non hot swap drives To remove or install a non hot swap drive you must turn off the server first Non hot swap drives are installed in bays A B C and D only Your server comes with a preinstalled 3 5 inch
4. Country Telephone Austria Osterreich 1 546 585 075 Belgium Dutch Belgie 02 717 2504 Belgium French Belgique 02 717 2503 Canada 1 800 565 3344 Denmark Danmark 03 525 6905 Finland Suomi 9 22 931 805 France 01 6932 4003 Germany Deutschland 069 6654 9003 Ireland 01 815 9207 Italy Italia 02 4827 5003 Luxembourg 298 977 5060 Netherlands Nederland 020 504 0531 Norway Norge 2 305 3203 Portugal 01 791 5147 Spain Espana 091 662 4270 Sweden Sverige 08 632 0063 Switzerland German Schweiz 01 212 1810 Switzerland French Suisse 022 310 0418 Switzerland ltalian Svizzera 091 971 0523 United Kingdom 01475 555 555 United States 1 800 772 2227 Problem NE Phone an IBM Help Center POST POST When you turn on the server it performs a series of tests to check the operation of server components and some of the options installed in the server This series of tests is called the power on self test or POST If POST finishes without detecting any problems a single beep sounds the first screen of your operating system or application program appears and the System POST Complete OK light is illuminated on the operator information panel If POST detects a problem more than one beep sounds and an error message appears on your screen See POST beep code descriptions on page 121 and POST error messages on page 124 for more inf
5. II l l li l li li j li l li i NE Bi Bi EZ Advanced System Management RS 485 J40 __ Diskette J26 IBM Netfinity 5100 User s Reference IDE J31 On Off Reset panel J38 Fan 2 J60 Fan 3 J35 Main power J4 Power signal J51 DASD SCSI system management J5 Power system management and signal J12 Fan 1 unused J59 Operator information panel J50 System board System board external port connectors The following illustration identifies system board connectors for external devices Note The illustrations in this document might differ slightly from your hardware Video Advanced System Management Processor port J13 USB ports J11 Keyboard mouse port J6 Ethernet port J9 Parallel port J22 2 Serial ports J3 mm mm mm C E a a a j 7 Ci C Ok ua r a Co a Bis B ke Ez k F Chapter 6 Installing Options 65 System board System board switches and jumpers The following illustration identifies the switches and jumpers on the system board N
6. Installing internal drives Different types of drives allow your system to read multiple types of media and store more data Several types of drives are available such as Diskette already installed Hard disk CD ROM already installed Tape including DLT Internal drive bays Internal drives are installed in bays The bays of the Netfinity 5100 are in the front of the server as shown in the following illustrations Attention If you are going to install additional drives in the non hot swap bays you must install the power supply backplane option and additional power supplies Chapter 6 Installing Options 83 Installing internal drives Note The illustrations in this document might differ slightly from your hardware Tower model Non hot swap bay A Non hot swap bay B Non hot swap bay C Hot swap bays Non hot swap bay D SCSI ID 0 Hard disk activity light Hard disk status light SCSI ID 2 SCSI ID 3 SCSI ID 4 SCSI ID 8 SCSI ID 9 Note The SCSI IDs for the slim high and half high hot swap drives are on a label on the bezel immediately adjacent to the hot swap drive bays Rack model Hot swap bays SCSI ID 9
7. 63 System board internal cable connectors 64 System board external port connectors 65 System board switches and jumpers 66 System board LED locations 45 68 Before you begin iest ile kak X22 l ASA BA enpa S 69 System reliability considerations 69 Working inside a server with power on 70 Handling static sensitive devices 70 Safety information KK 70 Removing the cover door and bezel 76 Removing the left side cover tower model 76 Removing the cover rack model 77 Removing the server door and bezel tower model 78 Removing the bezel rack model 79 Working with adapters kk eee 79 Adapter considerations 000 eee 80 Installing an adapter 00 cee KK KK KK 81 Installing internal drives 0c cece 83 Internal drive bays KK 83 Hot swap drives W K KK eee 85 Non hot swap drives 6 0 eee e eee eens 85 Preinstallation steps all bays 85 Installing a hot swap drive 00055 86 Replacing a drive in a hot swap bay 87 Installing a non hot swap drive 5 89 Installing memory modules 00055 92 Installing a microprocessor 0 0 cece ee eee 93 Installing or removing a power supply 95 Adding a power supply 0 e
8. gt 32 kg 70 5 Ibs The following is a list of items shipped in your rack installation kit If any items are missing or damaged contact your place of purchase e Cable management assembly e Clip nuts 12 e Cable straps 7 e Screw packages 2 e Cable ties 10 Slide rails 2 e Cage nuts 12 N7 o o 0 o 0 o o 0 0 0 0 g 0 od 2 0 o N 2 9 A 0 e 4 o Tm 0 0 Oh 22 2 3 o TE o p o US 0 5 ol j2 a of 0 oy 6 t 0 Clip o 5 e A 0 nuts 0 0 o 0 0 o 9 0 0 0 o o 0 0 Use the attached stickers to mark the holes on Slide on the clip nuts or use a screwdriver or the front and the rear of the rack in the the cage nut insertion tool to insert the cage locations indicated by the arrows on the nuts as required for your rack into all the template marked holes 178 IBM Netfinity 5100 User s Reference Installing in a rack 2 a iw ie 9 e r 2 e Use the pins EY on the slide rail to align the Use the M6 screws to attach the hinge bracket slide rail to the rack Use the M6 screws to EX to the rear of the rack Then use the hinge bolt the slide rail to the rack left front of rack pins E to attach the cable management SHOWM a ku LL kU AW assembly to the rack and to the slide rail slide rail right rear of rack shown here Reeesssso
9. 3 Press down on the flange while pressing out on the door then lift the server door up and off the hinge Set the door aside in a safe place To remove the bezel 1 Move the blue bezel release lever following the curve of the lever opening 2 Lift the bezel tabs out of the slots and pull the bezel away from the server front Store the bezel in a safe place 78 IBM Netfinity 5100 User s Reference Removing the bezel Removing the bezel rack model Note The illustrations in this document might differ slightly from your hardware Bezel release lever To remove the bezel 1 Move the blue bezel release lever following the curve of the lever opening 2 Lift the bezel tabs out of the slots and pull the bezel away from the server front Store the bezel in a safe place Working with adapters You can install up to five peripheral component interconnect PCI adapters in the expansion connectors called slots on the system board of your server Your server comes with an integrated video controller which is a component on the system board When you install a video adapter the server BIOS automatically disables the integrated video controller Chapter 6 Installing Options 79 Working with adapters 80 The following illustration shows the location of the 33 MHz PCI expansion slots on the system board Note The illustrations in this document might differ slightly from your har
10. 5100 User s Reference POST POST message Description 8603 An error occurred during the mouse pointing device controller test The addition or removal of a mouse or a failing system board can cause this error Note This error also can occur if electrical power was lost for a very brief period and then restored In this case turn off the server for at least 5 seconds then turn it back on Action Ensure that the keyboard and mouse pointing device are attached to the correct connectors If they are connected correctly use the following procedure 1 Turn off the server 2 Disconnect the mouse from the server 3 Turn on the server If the POST error message does not reappear the mouse is probably failing See the documentation that comes with the mouse for additional testing information If the problem remains replace the mouse or pointing device If the POST error message reappears run the diagnostic tests to isolate the problem If the diagnostic tests do not find a problem and the POST error message remains call for service 00012000 Processor machine check Action 1 Update the system BIOS 2 Ifthe problem persists replace the microprocessor 00019501 Processor 1 is not functioning Action Replace microprocessor 1 The Microprocessor 1 Error LED will be on If the problem persists call for service 00019502 Processor 2 is not functioning Action Replace micropr
11. BIOS installed update the BIOS to the latest level If the problem persists call for service Chapter 7 Solving Problems 141 Diagnostic programs and error messages Code Function Result Text message Action 202 Systemcache Aborted Test setup error BIOS cannot access VPD If your server does not information have the latest level Test setup error Corrupt DMI BIOS Information BIOS installed update in BIOS is not as expected the BIOS to the latest level and run the diagnostic program again If the problem persists call for service Test setup error No L2 cache detected on 1 If your server does microprocessor socket id xyz or BIOS setup not have the latest problem level BIOS installed update where xyz identifies the microprocessor that is the BIOS to the causing the error message latest level Test setup error Unknown hardware problem 2 Run the diagnostic associated with microprocessor in socket id xyz program again where xyz identifies the microprocessor that is 3 If the problem causing the error message remains replace the failing processor If the problem persists call for service Failed Microprocessor in socket ID xyz 1 Reseat the identified where xyz identifies the microprocessor that is microprocessor causing the error message 2 If the problem Note The indicated microprocessor LED will remains replace be on the microprocessor If the prob
12. on page 70 These guidelines will help you work safely while working with your server or options You do not need to turn off the server to install or replace hot swap power supplies or hot swap drives The orange color on components and labels in your server indicates hot swap components This means that you can install or remove the component while the system is running provided that your system is configured to support this function For complete details about installing or removing a hot swap component see the information provided in this chapter The blue color on components and labels identifies touch points where a component can be gripped a latch moved and so on Make sure that you have an adequate number of properly grounded electrical outlets for your server monitor and any other options that you intend to install Back up all important data before you make changes to disk drives Have a small flat blade screwdriver available For a list of supported options for your server refer to http www ibm com pc us compat on the World Wide Web System reliability considerations To help ensure proper cooling and system reliability make sure Each of the drive bays has either a drive or a filler panel installed Each of the power supply bays has either a power supply or a filler panel installed The cover is in place during normal operations or is removed for no longer than 30 minutes while the server is operating
13. If it has threshold level replace the fan 2 Make sure the room temperature is not too hot See Features and specifications on page 1 If the problem persists have the system serviced FAN A fan has failed or is operating too slowly Check the LEDs on the fan assemblies and Note A failing fan can also cause the replace the indicated fan assembly TEMP LED to be on MEM A memory error occurred 1 Check the DIMM failure LEDs on the system board 2 Replace the DIMM indicated by the lit DIMM failure LED CPU One of the microprocessors has failed ora 1 Check the microprocessor failure LEDs microprocessor is installed in the wrong on the system board connector 2 Ifa microprocessor failure LED is on make sure the microprocessor is installed correctly see Installing a microprocessor on page 93 and seated correctly 3 Ifthe problem persists replace the microprocessor If the problem persists have the system serviced PCIA An error occurred on PCI bus A Anadapter 1 Check the error log for additional in PCI slot 1 or 2 on the system board caused the error information If the error log indicates a problem with the integrated Ethernet controller or the integrated SCSI controller have your system serviced 2 If you cannot isolate the failing adapter from the information in the error log try to determine the failing adapter by removing one adapter at a time from PCI bus A PCI slots 1 and 2 and resta
14. If you turned the server off in step 1a turn on the server and peripheral devices Chapter 6 Installing Options 99 Replacing a fan assembly Replacing a fan assembly Your server comes with two fan assemblies Attention Replace a fan that has failed within 48 hours to help ensure proper cooling The following illustration shows the replacement of a fan assembly Note The illustrations in this document might differ slightly from your hardware Fan assembly Fan assembly latch Fan assembly latch Fan assembly To replace the fan assembly 1 Review the safety precautions listed in Statement 1 and Statement 5 in Safety information on page 70 2 Turn off the server and peripherals 3 Remove the cover See Removing the cover door and bezel on page 76 for details 4 Determine which fan assembly to replace by checking the LED on each fan a lit LED indicates the fan to replace 5 Remove the fan assembly from the server a Disconnect the fan cable from the system board b Press the blue release latch for the fan and pull the fan away from the server 6 Slide the replacement fan assembly into the server until it clicks into place 7 Connect the fan cable to the system board 8 Verify that the FAN LED on the diagnostic panel is not lit If the FAN LED is lit reseat the fan 9 If you have other options to install or remove do so now otherwise go to Installin
15. Note The front door tower model can be removed permanently without affecting system reliability There is space around the server to allow the server cooling system to work properly Ona tower model leave about 127 mm 5 in of space around the front and rear of the server Onarack model refer to the documentation that comes with the rack A removed hot swap drive is replaced within two minutes of removal Chapter 6 Installing Options 69 Before you begin e Cables for optional adapters are routed according to the instructions provided with the adapters A failed fan is replaced within 48 hours Working inside a server with power on Your server is designed to operate safely while turned on with the cover removed such as when you set the password override switch see Setting the password override switch on page 18 for details Follow these guidelines when you work inside a server that is turned on Avoid loose fitting clothing on your forearms Button long sleeved shirts before working inside the server do not wear cuff links while you are working inside the server Do not allow your necktie or scarf to hang inside the server Remove jewelry such as bracelets rings necklaces and loose fitting wrist watches e Remove items from your shirt pocket such as pens or pencils that could fall into the server as you lean over it Take care to avoid dropping any metallic objects such as pa
16. POST generates beep codes and messages to indicate successful test completion or the detection of a problem See POST for more information Light path diagnostics Your server has light emitting diodes LEDs to help you identify problems with server components These LEDs are part of the light path diagnostics that are built into your server By following the path of lights you can quickly identify the type of system error that occurred See Light path diagnostics on page 146 for more information Diagnostic programs and error messages The server diagnostic programs are stored in upgradable read only memory ROM on the system board These programs are the primary method of testing the major components of your server See Diagnostic programs and error messages on page 134 for more information Troubleshooting charts These charts list problem symptoms along with suggested steps to correct the problems See the Troubleshooting charts on page 151 for more information Customized support page You can create a customized support page that is specific to your hardware complete with Frequently Asked Questions Parts Information Technical Hints and Tips and Downloadable files In addition you can choose to receive electronic mail e mail notifications whenever new information becomes available about your registered products After you register and profile your Netfinity products you can diagnose problems usi
17. Starting the diagnostic programs on page 136 to run the diagnostic programs PCNTND 23 WARNING PCNET IRQ found xx Explanation The interrupt request IRQ setting xx in the PROTOCOL INI file does not match the hardware IRQ setting Action Remove the IRQ setting from the PROTOCOL INI file or change the IRQ setting in the PROTOCOL INI file to match the IRQ setting shown in the PCI Slot Device Information selection of the Advanced Setup menu in the Configuration Setup Utility program 162 Table 21 NDIS 2 01 OS 2 driver messages for the Ethernet controller IBM Netfinity 5100 User s Reference Troubleshooting charts PCNTND 24 WARNING PCNET IRQ does not match PROTOCOL INI Explanation The interrupt request IRQ setting in the PROTOCOL INI file does not match the hardware IRQ setting Action Remove the IRQ setting from the PROTOCOL INI file or change the IRQ setting in the PROTOCOL INI file to match the IRQ setting shown in the PCI Slot Device Information selection of the Advanced Setup menu in the Configuration Setup Utility program PCNTND 25 PCI scan specified PCI bus not found Explanation The driver cannot locate the PCI bus Action Run the diagnostic programs PCNTND 29 WARNING DMA number is not necessary for PCI device Explanation The Ethernet controller does not require a DMA setting Action Remove the DMA setting in the PROTOCOL INI file PCNTND 33 PCNET devi
18. To start the diagnostic programs 1 Turn on the server and watch the screen Note To run the diagnostic programs you must start the server with the highest level password that is set That is if an administrator password is set you must enter the administrator password not the power on password to run the diagnostic programs When the message F2 for Diagnostics appears press F2 Type in the appropriate password then press Enter Select either Extended or Basic from the top of the screen S es E When the Diagnostic Programs screen appears select the test you want to run from the list that appears then follow the instructions on the screen Notes a If the server stops during testing and you cannot continue restart the server and try running the diagnostic programs again If the problem persists call for service b The keyboard and mouse pointing device tests assume that a keyboard and mouse are attached to the server c If you run the diagnostic programs with no mouse attached to your server you will not be able to navigate between test categories using the Next Cat and Prev Cat buttons All other functions provided by mouse selectable buttons are also available using the function keys d You can test the USB keyboard by using the regular keyboard test The regular mouse test can test a USB mouse Also you can run the USB hub test only if there are no USB devices attached e You can view server conf
19. U S A This section contains trademarks electronic emission notices and other important information Any references in this publication to non IBM Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites The materials at those Web sites are not part of the materials for this IBM product and use of those Web sites is at your own risk Edition Notice INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some jurisdictions do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This publication could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in new editions of the publication IBM may make improvements and or changes in the product s and or the program s described in this publication at any time This publication was developed for products and services offered in the United States of America and the United Kingdom It is possible that this publication may contain reference to or information about IBM products machines and programs programming or services that are not announced in your country Such references or i
20. correctly have the system serviced If the problem persists have the system serviced DASD2 SCSI channel B has failed This is the channel for optional SCSI devices installed in the non hot swap bays 1 Run the diagnostics programs 2 If no failing device is identified by the diagnostics programs try to determine the failing device by removing one device at a time from the channel and restarting the server after each device is removed If the problem persists have the system serviced 150 Table 17 Light path diagnostics IBM Netfinity 5100 User s Reference Troubleshooting charts Troubleshooting charts You can use the troubleshooting charts in this section to find solutions to problems that have definite symptoms Attention If diagnostic error messages appear that are not listed in the following tables make sure that your server has the latest levels of BIOS Advanced System Management Processor ServeRAID and diagnostics microcode installed See Starting the diagnostic programs on page 136 to test the server If you have run the diagnostic test programs or if running the tests does not reveal the problem call for service Look for the symptom in the left column of the chart Instructions and probable solutions to the problem are in the right column If you have just added new software or anew option and your server is not working do the following before using the tro
21. make sure that the diskette drive cables are correctly and securely connected 3 Ifthe problem remains replace the diskette drive If the problem persists call for service 604 An error occurred during a diskette drive test Action 1 Verify that the Configuration Setup Utility program correctly reflects the type of diskette drive that you have installed 2 Run the diagnostic tests If the diagnostic tests fail call for service 662 A diskette drive configuration error occurred Action If you removed a diskette drive make sure that the diskette drive setting is correct in the Configuration Setup Utility program If the setting is not correct change it If the problem persists call for service 962 A parallel port configuration error occurred Action If you changed a hardware option make sure that the parallel port setting is correct in the Configuration Setup Utility program If the setting is not correct change it If the problem persists call for service Table 14 POST error messages 128 IBM Netfinity 5100 User s Reference POST POST message Description 11xx An error occurred during the system board serial port test Action If you have a modem serial printer or other serial device attached to your server verify that the serial cable is connected correctly If it is use the following procedure 1 Turn off the server 2 Disconnect the serial cable from the serial por
22. terminator card in the appropriate microprocessor connector and to remove the VRM 94 IBM Netfinity 5100 User s Reference Installing or removing a power supply 6 If you have other options to install or remove do so now otherwise go to Installing the cover on page 101 Installing or removing a power supply Your server comes with one power supply installed in bay 3 You can replace the power supply backplane with an optional backplane that will enable you to add a second power supply which gives redundancy and will make the power supplies hot swappable You can also add a third power supply for additional capacity Each power supply has two status indicators see the following illustration for information about the status indicators and power supply bay locations Note The illustrations in this document might differ slightly from your hardware Power supply Power supply Power supply 3 bay 1 bay 2 Ka DC power LED Filer A i m panels i i Spog AC power O Pe e LED D 00 D KeA E g m n n Filler panels To maintain proper airflow keep filler panels in place on empty power supply bays Power supply bay 1 If you install an o
23. 5 Using the Netfinity Manager programs 59 Netfinity Manager 60 IBM Netfinity 5100 User s Reference Chapter 6 Installing Options This chapter provides instructions to help you add options to your server Some option removal instructions are provided in case you need to remove one option to install another Major components of the Netfinity 5100 server The orange color on components and labels in your server identifies hot swap components This means that you can install or remove the component while the system is running provided that your system is configured to support this function For complete information about installing or removing a hot swap component see the detailed procedures in this chapter The blue color on components and labels indicates touch points where a component can be gripped a latch moved and so on Copyright IBM Corp 2000 61 Installing options The following illustration shows the locations of major components in your server Note The illustrations in this document might differ slightly from your hardware Microprocessor Terminator card Power supply 1 Memory module retention bracket Adapter support bracket Fan blower 62 IBM Netfinity 5100 User s Reference System board System board The illustrations in the following sections show the components on the system board System b
24. Click Save f Set the Network Time out Value optional The Network Time out field shows the number of seconds that Netfinity Manager will attempt to communicate with a remote system that is not responding If Netfinity Manager does not establish contact with the remote system within this time it cancels the communication attempt The Network Time out default setting is 15 seconds This default setting might not need to be altered g Save the configuration and continue Click Save to save the configuration Then click Exit to continue Note The configuration can be changed later by double clicking the Network Driver Configuration object in the Netfinity Manager folder 10 After finishing configuring the system for network access the installation 11 program displays a list of changes that must be made to the system configuration files and asks whether the installation program should make the changes For example if you are installing Netfinity Manager for Windows 95 the installation program will display a list of changes that must be made to the CONFIG SYS file Click either Yes or No Note These changes must be made to the system configuration for Netfinity Manager to run correctly e Ifyou click Yes the installation program automatically makes the necessary changes to the system configuration e Ifyou click No the commands are saved to a file named CONFIG NEW in the destination directory and to AUTOEXEC NEW if app
25. Connector Manager available only on systems running Windows NT 4 0 or later Brief descriptions of each of the Netfinity Manager services follow Complete instructions on how to use each of these services can be found in the service specific chapters of the Netfinity Manager User s Guide IBM Netfinity 5100 User s Reference Netfinity Manager Advanced System Management The Advanced System Management service provides extensive functionality available for your IBM PC Server Advanced System Management Adapter Netfinity Advanced System Management PCI Adapter or Netfinity Advanced System Management Processor With the Advanced System Management service you can configure system management events such as POST loader and operating system time outs or critical temperature voltage and tamper alerts If any of these events occurs the Advanced System Management service can be configured to use a modem or your Netfinity Manager system to automatically forward a Netfinity alert to other Netfinity Manager systems or to a numeric or alphanumeric pager Alert Manager The Alert Manager is an extendable facility that allows receiving and processing of application generated alerts A variety of actions can be taken in response to alerts including logging alerts notifying the user forwarding the alert to another system executing a program playing a WAV file available only on multimedia systems generating an SNMP alert message dialing out
26. EMEA countries The terms of this Statement of Warranty apply to Machines purchased from an IBM reseller If you purchased this Machine from IBM the terms and conditions of the applicable IBM agreement prevail over this warranty statement Warranty Service If you purchased an IBM Machine in Austria Belgium Denmark Estonia Finland France Germany Greece Iceland Ireland Italy Latvia Lithuania Luxembourg Netherlands Norway Portugal Spain Sweden Switzerland or United Kingdom you may obtain warranty service for that Machine in any of those countries from either 1 an IBM reseller approved to perform warranty service or 2 from IBM If you purchased an IBM Personal Computer Machine in Albania Armenia Belarus Bosnia and Herzegovina Bulgaria Croatia Czech Republic Georgia Hungary Kazakhstan Kirghizia Federal Republic of Yugoslavia Former Yugoslav Republic of Macedonia FYROM Moldova Poland Romania Russia Slovak Republic Slovenia or Ukraine you may obtain warranty service for that Machine in any of those countries from either 1 an IBM reseller approved to perform warranty service or 2 from IBM The applicable laws Country unique terms and competent court for this Statement are those of the country in which the warranty service is being provided However Appendix B Product warranties and notices 187 Product warranties and notices 188 the laws of Austria govern this Statement if the warranty servi
27. LEDs next to the memory sockets If a DIMM Error LED is on run the diagnostic program for the memory If the tests fail replace the DIMM If the problem persists after you replace the DIMM call for service If the memory tests do not fail call for service 3 If no error LED is on the error logs in the Configuration Setup Utility program might provide additional information on the memory error If the problem persists call for service 229 An error was detected in the L2 cache of one of the microprocessors Action 1 If you just installed a microprocessor verify that the microprocessor is installed and seated correctly 2 Ifthe problem persists check to see if the system has isolated the problem to a microprocessor If the System Error light on the operator information panel is on check to see if the CPU LED on the diagnostic LED panel is on If it is on check the Microprocessor Error LEDs next to the microprocessor sockets Ifa Microprocessor LED is on run the diagnostic program for the microprocessor indicated by the LED If the Secondary Microprocessor Error LED is on run the Alt CPU diagnostic program If the tests fail replace the microprocessor If the microprocessor tests do not fail call for service If no error LED is on the error logs in the Configuration Setup Utility program might provide additional information on the microprocessor error If the problem persists call for ser
28. Netfinity Manager is included in Adobe Acrobat format on the Netfinity Manager CD The DOCS subdirectory contains the following files Chapter 5 Using the Netfinity Manager programs 55 Netfinity Manager Filename Document Title Description DOCSREAD ME DOCSREAD ME Text file that contains brief descriptions of each of the Adobe Acrobat readable PDF file contained in this directory README SCO Client Services for Netfinity Manager for Text file that contains installation and SCO UnixWare Read Me setup information for Client Services for Netfinity Manager for SCO UnixWare NFMGRQOB PDF Netfinity Manager Quick Beginnings Installation and setup information for Netfinity Manager NFMGRUG PDF Netfinity Manager User s Guide Detailed information on how to use Netfinity Manager NFMGRCR PDF Netfinity Manager Command Reference Detailed information on Netfinity Manager command line functions NFCSVCQB PDF Client Services for Netfinity Manager Installation and setup information for Quick Beginnings Client Services for Netfinity Manager NFSVCUG PDF Client Services for Netfinity Manager Detailed information on how to use User s Guide Client Services for Netfinity Manager NFSVCNW PDEF Client Services for Netfinity Manager for Installation setup and usage information NetWare User s Guide for Client Services for Netfinity Manager for NetWare ASMUPDT PDF Advanced System Management Updated information on the
29. No No Version 6 5 Microsoft Microsoft Microsoft SQL Driver SQL Driver SQL Driver Lotus Notes Version 4 5 2 Yes Yes Yes Yes Yes Lotus Notes Version 4 5 3a Yes Yes Yes Yes Yes Lotus Notes Version 4 6 Yes No Yes No No Lotus Notes Version 4 6a Yes No Yes No No Lotus Notes Version 4 63 Yes No Yes No No Oracle Version 7 3 Yes Oracle Yes Oracle Yes Oracle No No Driver Driver Driver Version Version Version 2 0 3 1 1 2 0 3 1 1 2 0 3 1 1 Oracle Version 8 0 Yes Oracle No Yes Oracle No No Driver Driver Version Version 8 0 3 0 0 8 0 3 0 0 Sybase SQL Version 11 0 Yes Sybase Yes Sybase Yes Sybase No No Driver Driver Driver Version Version Version 10 0 3T4 10 0 3T4 10 0 3T4 Note The above applies to Netfinity Manager Release 5 2 0 and later Starting Netfinity Manager To start Netfinity Manager 1 Open the Netfinity Manager folder or program group During installation of Netfinity Manager a Netfinity Manager folder OS 2 Windows 95 or Windows NT 4 0 only or a Netfinity Manager program group Windows NT 3 51 only was added to the Desktop The Netfinity Manager folder or program group contains the Netfinity Manager Service Manager object 48 IBM Netfinity 5100 User s Reference Netfinity Manager NetFinity MetFinity MetFinity Configuration Database Service T ables Manager Notes a In your Netfinity Manager folder or program group is a document titled Read Me First which contains information ab
30. Protocol Manager Explanation The NDIS stack is not configured correctly in the PROTOCOL INI file Action Check and correct your configuration PCNTND 9 Cannot find the PROTOCOL INI entry Explanation The NDIS stack is not configured correctly in the PROTOCOL INI file Action Check and correct your configuration PCNTND 10 The Protocol Manager Input Output Control IOCTL failed Explanation The NDIS stack is not configured correctly in the PROTOCOL INI file Action Check and correct your configuration PCNTND 11 Protocol Manager registration failed Explanation The NDIS stack is not configured correctly Action Check and correct your configuration PCNTND 15 Device not found Explanation The driver cannot find an Ethernet controller in the server Action Verify that the Ethernet controller is enabled If the Ethernet controller is enabled go to Starting the diagnostic programs on page 136 to run the diagnostic programs PCNTND 16 PCI scan specified device not found Explanation The driver cannot locate the Ethernet controller on the PCI bus Action Verify that the Ethernet controller is enabled If the Ethernet controller is enabled go to Starting the diagnostic programs on page 136 to run the diagnostic programs PCNTND 21 The adapter failed the checksum test Explanation The driver cannot find an Ethernet controller Action Verify that the Ethernet controller is enabled If the Ethernet controller is enabled go to
31. Select this choice to view the SCSI IDs that are assigned to each device or to format a SCSI device To use the utility program select a drive from the list Read the screens carefully before making a selection Note If you press Ctrl A before the selected drives are ready an Unexpected SCSI Command Failure screen might appear Restart the server and watch the SCSISelect messages as each drive spins up After the drive that you want to view or format spins up press Ctrl A Format Disk Attention The Low Level Format program erases all data and programs Select this choice to perform a low level format on a hard disk drive Depending on the hard disk drive capacity the Low Level Format program could take up to two hours Use the Low Level Format program When you are installing software that requires a low level format When you get recurring messages from the diagnostic tests directing you to run the Low Level Format program on the hard disk drive Asa last resort before replacing a failing hard disk drive Note If your server has a PCI RAID adapter installed refer to the RAID adapter documentation for instructions for performing low level formats on hard disk drives attached to the adapter To start the Low Level Format program 1 If the hard disk is working make a backup copy of all the files and programs on the hard disk drive See your operating system information for instructions 2 Select Format Disk t
32. The save restore and load default settings choices on the main menu of the Configuration Setup Utility do not save the PCI Slot Device Information settings After making changes select Save and exit the PCI Utility to save the changes and return to the Advanced Setup choice Exit the PCI Utility without saving changes to ignore the changes restore the previous settings and return to the Advanced Setup choice PCI Device Control allows you to enable or disable the integrated SCSI video and Ethernet controllers You can also enable or disable PCI slots from this menu The default setting is Enable for all the controllers and PCI slots If you select Disable the system will not configure the disabled device and the operating system will not see the device This is equivalent to unplugging the device IBM Netfinity 5100 User s Reference Using the Configuration Setup Utility program If the on board SCSI controller is disabled and no other controller and mass storage device are installed operating system startup cannot occur Tf the video controller is disabled and no video adapter is installed the server will have no video capability However turning the server off and on three times results in a default startup that enables video again Memory Settings Select this choice to manually disable or enable a bank of memory If a memory error is detected during POST or memory configuration the server ca
33. Tlepea ycTaHoBKoli TIDOJIyKTAa MpouTute pPOLOpY NO TexHuKe e30I1I43CHOCTM Safety Information Pred in tal ciou tohto produktu si pre tajte Informa n bro rku o bezpe nosti Preden namestite ta izdelek preberite knji ico Varnostne informacije Antes de instalar este producto lea la Informaci n de Seguridad L s s kerhetsinformationen innan du installerar den h r produkten EREE m f e N am oF Xi a HIJ TI Kar i Y u R IY mw g a Installalas el tt olvassa el a Biztons gi el r sok k zik nyv t IBM Netfinity 5100 User s Reference Statement 1 A A Danger Electrical current from power telephone and communication cables is hazardous To avoid a shock hazard Do not connect or disconnect any cables or perform installation maintenance or reconfiguration of this product during an electrical storm Connect all power cords to a properly wired and grounded electrical outlet Connect to properly wired outlets any equipment that will be attached to this product When possible use one hand only to connect or disconnect signal cables Never turn on any equipment when there is evidence of fire water or structural damage Disconnect the attached power cords telecommunications systems networks and modems before you open the device covers unless instructed otherwise in the installation and configuration procedures Connect and disconnect cables as d
34. Windows NT are Microsoft Windows NT version 4 0 or later e Approximately 17 MB 20 MB of hard disk space space required depends on system configuration A LAN adapter card and one or more of the following communications protocols TCP IP must be WinSock Version 1 1 compatible required for Netfinity Manager with Web Enhancement NetBIOS Note The Netfinity Manager NetBIOS requirements are three names two sessions and nine network control blocks NCBs IPX SNA Microsoft SNA Server version 2 11 with Service Pack 1 and WCPIC32 DLL dated 01 22 97 or later This DLL is available from Microsoft Chapter 5 Using the Netfinity Manager programs 31 Netfinity Manager Note Systems using Netfinity Manager with Microsoft SNA Server cannot communicate with systems that run the Microsoft SNA Server client Netfinity Manager supports only server to server communications between systems that run Microsoft SNA Server software However Netfinity Manager systems running Microsoft SNA Server can communicate with other Netfinity Manager systems using any of the other supported SNA stacks e A 9600 baud or greater modem optional The hard disk requirement for Client Services for Netfinity Manager is 6 5 MB 9 MB of hard disk space All other system requirements are the same as for Netfinity Manager for Windows NT Notes 1 Serial Connection Control will not function on systems that do not have a properly installed and c
35. a If necessary remove the adapter support bracket retaining clip b Carefully grasp the adapter by its top edge or upper corners and align it with the expansion slot on the system board c Press the adapter firmly into the expansion slot Attention When you install an adapter in the server be sure that it is completely and correctly seated in the system board connector before you apply power Incomplete insertion might cause damage to the system board or the adapter d Replace the retaining clip on the adapter support bracket if you opened it e Align the bottom tabs of the adapter retention bracket with the holes at the top of the expansion slots and press the adapter retention bracket toward the back of the server until it clicks into the locked position 10 Connect any needed cables to the adapter Attention Route cables so that they do not block the flow of air from the fans 82 IBM Netfinity 5100 User s Reference Installing internal drives The following illustration shows the rerouting of the SCSI cable if you install a ServeRAID adapter remove the cable from SCSI connector A J17 on the system board and connect it to the RAID adapter Note The illustrations in this document might differ slightly from your hardware SCSI connector A A 11 If you have other options to install or remove do so now otherwise go to Installing the cover on page 101
36. also want to visit the Web pages of other companies for information about other operating systems software and accessories The following are some other Web sites you might find helpful http www lotus com http www tivoli com http www microsoft com http www novell com http www sco com http www adaptec com http www apcc com http www norton com Help is also available from bulletin boards and online services as well as by fax and telephone This section provides information about these sources Services available and telephone numbers listed are subject to change without notice Service support With the original purchase of an IBM hardware product you have access to extensive support coverage During the IBM hardware product warranty period you may call the IBM Personal Computer HelpCenter 1 800 772 2227 in the U S for hardware product assistance covered under the terms of the IBM hardware warranty See Getting help by telephone on page 172 for HelpCenter telephone numbers in other countries The following services are available during the warranty period Problem determination Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem e BM hardware repair If the problem is determined to be caused by IBM hardware under warranty trained service personnel are available to provide the applicable level of
37. and you decide which programs to run Note The following programs are optional if you select the Custom path You can run any or all programs e The Set Date and Time feature is provided so you do not have to go into setup F1 to access these settings e ServerGuide checks the server BIOS and microcode firmware levels for supported options then checks the CD for a newer level CD content can be newer than the hardware ServerGuide can flash update the BIOS level The ServeRAID configuration program starts leading you through the entire configuration process e Before the setup program completes ServerGuide creates a system partition on the default drive e The Netfinity Performance Optimizer program easily tunes your server for your specific environment e ServerGuide displays a confirmation record so you know when you have completed all the required programs Next you are ready to install your NOS Notes 1 Plug and Play adapters configure automatically Legacy or non IBM adapters might require switch settings additional device drivers and installation after installing the NOS See the documentation that comes with the adapter 2 Diagnostics for your server are either in Read Only Memory ROM or ona separate diagnostics CD that comes with your server Looking for a list of compatible adapters Visit the IBM ServerProven Web site at http www pc ibm com compat System Partition ServerGuide creates a syste
38. ask for a cancellation of the respective agreement for such Machine and get your money refunded Extent of Warranty The second paragraph does not apply Warranty Service The following is added to this Section During the warranty period transportation for delivery of the failing Machine to IBM will be at IBM s expense Production Status The following paragraph replaces this Section Each Machine is newly manufactured It may incorporate in addition to new parts re used parts as well Limitation of Liability The following is added to this Section The limitations and exclusions specified in the Statement of Warranty will not apply to damages caused by IBM with fraud or gross negligence and for express warranty In item 2 replace U S 100 000 with 1 000 000 DEM The following sentence is added to the end of the first paragraph of item 2 IBM s liability under this item is limited to the violation of essential contractual terms in cases of ordinary negligence IRELAND Extent of Warranty The following is added to this Section Except as expressly provided in these terms and conditions all statutory conditions including all warranties implied but without prejudice to the generality of the foregoing all warranties implied by the Sale of Goods Act 1893 or the Sale of Goods and Supply of Services Act 1980 are hereby excluded Limitation of Liability The following replaces items one and two of the first paragraph of this Secti
39. bays or the bottom pair of bays Install the hard disk drive in the hot swap bay a Ensure the tray handle is open that is perpendicular to the drive b Align the rails on the drive assembly with the guide rails in the drive bay c Gently push the drive assembly into the bay until the drive connects to the backplane d Push the tray handle toward the closed position until it locks the drive in place IBM Netfinity 5100 User s Reference Installing hot swap drives 3 Ifyou installed a half high hard disk drive install a slim filler in the gap above the drive a Locate the slim filler that is designed for use with these half high drives It is stored on the empty tray of the filler panel that you removed earlier in this procedure b Pull the slim filler off the filler panel c Gently push the slim filler into place in the gap above the drive 4 Check the hard disk drive status indicators to verify that the hard disk drives are operating properly see Server controls and indicators on page 6 for the location of the status indicators When the amber light is on continuously the drive has failed If you have a RAID adapter installed When the green light flashes slowly one flash per second the drive is being rebuilt When the green light flashes rapidly three flashes per second the controller is identifying the drive Note If your server has a RAID adapter installed refer to the info
40. data to this database to Editor 14 Check the Can Delete Documents check box 15 Click OK Once the Lotus Notes database is installed enable Netfinity Manager systems to export to the Lotus Notes server If the Netfinity Manager system is running Netfinity Manager for OS 2 ensure that the Lotus Notes directories are included in the CONFIG SYS file LIBPATH PATH and DPATH statements If the directories are not included in these statements it is not possible to export to the Lotus Notes database e Ifthe system is running Netfinity Manager for Windows NT ensure that the Lotus Notes directory path is included in the Global Windows NT environment settings e Ifthe system is running Netfinity Manager for Windows 95 ensure that the Lotus Notes directories are included in the AUTOEXEC BAT file PATH statement If the directories are not included in this statement it is not possible to export to the Lotus Notes database Once these steps have been completed export system information from Netfinity Manager to an easy to browse Lotus Notes database Browsing the Netfinity Manager Lotus Notes database To browse the data contained in the Netfinity Manager Lotus Notes database 1 Open the Netfinity Database object in the Lotus Notes Workspace 2 Select from the View pull down menu the section of the Netfinity Manager database to be browsed The Netfinity Manager database is divided into sections that contain data gathered by spe
41. have made any changes the program will prompt you to save the changes or exit without saving the changes Using passwords The System Security choice appears only on the full Configuration Setup Utility menu After you select this choice you can implement two levels of protection power on password and administrator password Power on password After you set a power on password you can enable the unattended start mode This locks the keyboard and mouse but allows the system to start the operating system The keyboard and mouse remain locked until you enter the correct password Chapter 3 Configuring your server 17 Using the Configuration Setup Utility program You can use any combination of up to seven characters A Z a z and 0 9 for your power on password Keep a record of your password in a secure place If you forget the power on password you can regain access to the server through one of the following methods If an administrator password is set enter the administrator password at the power on prompt Start the Configuration Setup Utility program and change the power on password Change the position of the password override switch as described in Setting the password override switch Remove the battery and then install the battery Setting the password override switch The following illustration shows the location of the password override switch switch 8 on switch block 1 on the system board
42. is responsible for the transportation charges Neither IBM nor your reseller is responsible for any of your confidential proprietary or personal information contained in a Machine which you return to IBM or your reseller for any reason You should remove all such information from the Machine prior to its return Production Status Each IBM Machine is manufactured from new parts or new and used parts In some cases the Machine may not be new and may have been previously installed Regardless of the Machine s production status IBM s appropriate warranty terms apply Limitation of Liability Circumstances may arise where because of a default on IBM s part or other liability you are entitled to recover damages from IBM In each such instance regardless of the basis on which you are entitled to claim damages from IBM including fundamental breach negligence misrepresentation or other contract or tort claim IBM is liable for no more than 1 damages for bodily injury including death and damage to real property and tangible personal property and 2 the amount of any other actual direct damages up to the greater of U S 100 000 or equivalent in local currency or the charges if recurring 12 months charges apply for the Machine that is the subject of the claim This limit also applies to IBM s suppliers and your reseller It is the maximum for which IBM its suppliers and your reseller are collectively responsible UNDER N
43. must turn on an external SCSI option before turning on the server Table 18 Troubleshooting charts Chapter 7 Solving Problems 151 Troubleshooting charts Device Suggested action General problems Problems such as broken cover locks or indicator lights not working Call for service Intermittent problems A problem occurs only occasionally and is difficult to detect Verify that 1 All cables and cords are connected securely to the rear of the server and attached options 2 When the server is turned on air is flowing from the rear of the server at the fan grill If there is no air flow the fan is not working This causes the server to overheat and shut down 3 Ensure that the SCSI bus and devices are configured correctly and that the last external device in each SCSI chain is terminated correctly If the items above are correct call for service Keyboard mouse or pointing device problems All or some keys on the keyboard do not work 1 Make sure that the keyboard cable is properly connected to the server 2 Make sure that the server and the monitor are turned on 3 Try using another keyboard If the items above are correct call for service The mouse or pointing device does not work 1 Verify that the mouse or pointing device cable is securely connected and the device drivers are installed correctly 2 Try using another mouse or pointing device I
44. not be new and may have been previously installed Regardless of the Machine s production status IBM s appropriate warranty terms apply Limitation of Liability Circumstances may arise where because of a default on IBM s part or other liability you are entitled to recover damages from IBM In each such instance regardless of the basis on which you are entitled to claim damages from IBM including fundamental breach negligence misrepresentation or other contract or tort claim IBM is liable for no more than 1 damages for bodily injury including death and damage to real property and tangible personal property and 2 the amount of any other actual direct damages up to the greater of U S 100 000 or equivalent in local currency or the charges if recurring 12 months charges apply for the Machine that is the subject of the claim This limit also applies to IBM s suppliers and your reseller It is the maximum for which IBM its suppliers and your reseller are collectively responsible UNDER NO CIRCUMSTANCES IS IBM LIABLE FOR ANY OF THE FOLLOWING 1 THIRD PARTY CLAIMS AGAINST YOU FOR DAMAGES OTHER THAN THOSE UNDER THE FIRST ITEM LISTED ABOVE 2 LOSS OF OR DAMAGE TO YOUR RECORDS OR DATA OR 3 SPECIAL INCIDENTAL OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES INCLUDING LOST PROFITS OR SAVINGS EVEN IF IBM ITS SUPPLIERS OR YOUR RESELLER IS INFORMED OF THEIR POSSIBILITY SOME JURISDICTIONS DO NOT ALLOW TH
45. of ESD http www ibm com 1 Review the safety precautions listed in Statement 1 and Statement 5 in Safety information on page 70 2 Turn off the server and peripheral devices and disconnect all external cables and power cords then remove the cover See Removing the cover door and bezel on page 76 for details 3 Determine which expansion slot you will use for the adapter Note Check the instructions that come with the adapter for any requirements or restrictions 4 Remove the expansion slot cover a Press the arrow on the adapter retention bracket release tab and remove the bracket b Slide the expansion slot cover out of the server Store it in a safe place for future use Chapter 6 Installing Options 81 Working with adapters Attention Expansion slot covers must be installed on all vacant slots This maintains the electromagnetic emissions characteristics of the system and ensures proper cooling of system components 5 Refer to the documentation that comes with your adapter for any cabling instructions It might be easier for you to route any cables before you install the adapter 6 Remove the adapter from the static protective package Attention Avoid touching the components and gold edge connectors on the adapter 7 Place the adapter component side up on a flat static protective surface 8 Set any jumpers or switches as described by the adapter manufacturer 9 Install the adapter
46. on again once or restart the operating system to ensure that the internal clock resets itself for the new century This IBM PC product cannot prevent errors that might occur if software you use or exchange data with is not ready for the Year 2000 IBM software that comes with this product is Year 2000 Ready However software from other companies might come with this IBM PC product IBM cannot take responsibility for the readiness of that software You should contact the software developers directly if you wish to verify readiness understand limitations or look for any software updates To learn more about IBM PC products and the Year 2000 visit our Web site at http www ibm com pc year2000 The information and tools there can help you with your Year 2000 transition plan especially if you have multiple IBM PCs IBM encourages you to check periodically for updated information Trademarks The following terms are trademarks of the IBM Corporation in the United States or other countries or both Alert on LAN OS 2 Warp Aptiva PC Server Chipkill PC 300 DB2 Predictive Failure Analysis EtherJet ServeRAID HelpCenter ServerGuide HelpWare ServerProven IBM SurePath IntelliStation TechConnect Netfinity ThinkPad Netfinity Advanced System Management Update Connector Netfinity Manager ValuePoint OS 2 Wake on LAN Appendix B Product warranties and notices 191 Product warranties and notices Lotus and Domino are trademarks of Lotus Deve
47. parameters e Set the system date and time e Set the power on password e Reconfigure your server Getting help service and information If you need help service technical assistance or just want more information about IBM products you will find a wide variety of sources available from IBM to assist you For example IBM maintains pages on the World Wide Web where you can get information about IBM products and services find the latest technical information and download device drivers and updates Some of these pages are http www ibm com Main IBM home page http www ibm com pc IBM Personal Computing http www ibm com pc support IBM Personal Computing Support http www ibm com pc us ibmpc IBM Commercial Desktop PCs U S http www ibm com pc us intellistati IBM IntelliStation Workstations U S on http www ibm com pc us accessories Options by IBM U S http www ibm com pc us netfinity IBM Netfinity Servers U S http www ibm com pc us server sguid IBM ServerGuide U S e http www ibm com pc us netfinity IBM Systems Management U S system management 168 IBM Netfinity 5100 User s Reference Getting help service and information http www ibm com software os warp IBM OS 2 Warp Server server http www ibm com pc techconnect IBM TechConnect You can select a country specific Web site from these pages You might
48. ready Ring indicator aj A WO N e Signal ground Table 6 Serial port connectors pin number assignments Universal Serial Bus ports Your server has two Universal Serial Bus USB ports which configure automatically USB is an emerging serial interface standard for telephony and multimedia devices It 108 IBM Netfinity 5100 User s Reference I O ports uses Plug and Play technology to determine the type of device attached to the connector Notes 1 If you attach a standard non USB keyboard to the keyboard connector the USB ports and devices will be disabled during the power on self test POST 2 If you install a USB keyboard that has a mouse port the USB keyboard emulates a mouse and you will not be able to disable the mouse settings in the Configuration Setup Utility program USB cables and hubs You need a 4 pin cable to connect devices to USB 1 or USB 2 If you plan to attach more than two USB devices you must use a hub to connect the devices The hub provides multiple connectors for attaching additional external USB devices USB technology provides up to 12 megabits per second Mbps speed with a maximum of 127 external devices and a maximum signal distance of five meters 16 ft per segment USB port connectors Each USB port has an external connector on the rear of the server for attaching USB compatible devices The following table shows the pin number assignments for the USB port
49. required installs applications directly from CD TechConnect CD The TechConnect CD is now included with your server View or print server documentation Topics can include Netfinity server manuals Technical publications Software integration guides IBM Redbooks e ndustry topics Marketing brochures Note No cost subscription service is available visit www ibm com pc techconnect 24 Netfinity 5100 User s Reference System Partition Setup and Configuration overview When you use the Netfinity Setup and Installation CD you do not need setup diskettes You can configure any supported IBM Netfinity server model The setup program detects the server model and displays only the ServeRAID or system configuration programs you need all in a wizard interface The following is a brief explanation of a typical hardware configuration from ServerGuide Note Exact features and functions can vary with the release of ServerGuide When you start the Netfinity Setup and Installation CD you are prompted for your language country and keyboard layout This information is stored and later passed on to the network operating system NOS installation program e ServerGuide presents choices for running the configuration programs For example The Express path runs the required programs for your server based on the hardware detected The Custom path displays all programs available for your server
50. service Engineering change management Occasionally there might be changes that are required after a product has been sold IBM or your reseller if authorized by IBM will make Engineering Changes ECs available that apply to your hardware Be sure to retain your proof of purchase to obtain warranty service Please have the following information ready when you call e Machine Type and Model Serial numbers of your IBM hardware products Chapter 7 Solving Problems 169 Getting help service and information 170 Description of the problem e Exact wording of any error messages Hardware and software configuration information If possible be at your computer when you call A compatible monitor keyboard and mouse are required for many service activities Before you have the computer serviced be sure to have these components attached to your computer either directly or through a console switch The following items are not covered Replacement or use of non IBM parts or nonwarranted IBM parts Note All warranted parts contain a 7 character identification in the format IBM FRU XXXXXXX Identification of software problem sources Configuration of BIOS as part of an installation or upgrade Changes modifications or upgrades to device drivers Installation and maintenance of network operating systems NOS Installation and maintenance of application programs Refer to your IBM hardware warranty for a full exp
51. short beeps A video I O adapter ROM is not readable or the video subsystem is defective If you hear this beep combination twice both the system board and an optional video adapter have failed the test This beep combination might also indicate that the system board contains a failing component One long and three short beeps The system board video subsystem has not detected a monitor connection to the server Ensure that the monitor is connected to the server If the problem persists replace the monitor Two long and two short beeps POST does not support the optional video adapter This beep combination occurs when you install a video adapter that is incompatible with your server Replace the optional video adapter with one that the server supports or use the integrated video controller IBM Netfinity 5100 User s Reference POST beep codes POST Beep code Description Action 1 1 2 Microprocessor register test has failed Call for service 1 1 3 CMOS write read test has failed 1 1 4 BIOS ROM checksum has failed 1 2 1 Programmable Interval Timer test has failed 1 2 2 DMA initialization has failed 1 2 3 DMA page register write read test has failed 1 4 3 Interrupt vector loading test has failed 2 1 1 Secondary DMA register test has failed 2 1 2 Primary DMA register test has failed 2 1 3 Primary interrupt mask register test h
52. the database perform the following steps from a system on which Netfinity Manager for OS 2 Netfinity Manager for Windows 95 or Netfinity Manager for Windows NT has been installed a Open a DB2 command window b In the DB2 command window type the following command DB2 BIND x directory DB2SQLC0 bnd where x directory is the name of the drive and directory where Netfinity Manager is installed c Press Enter Granting and revoking database privileges The following information describes how to grant and revoke database privileges Note If your primary system is OS 2 refer to Database privileges on OS 2 systems on page 41 1 Start a DB2 command window Notes a If it is not already running start the DB2 database manager b If you are not connected to the DB2 Netfinity database connect to the database now 2 Type the following command 40 IBM Netfinity 5100 User s Reference Netfinity Manager DB2 GRANT privilegecode ON TABLE tablename TO userid where e __ privilegecode is one of the following privilege codes ALL ALL PRIVILEGES Note Grants all the appropriate privileges except CONTROL on the database ALTER CONTROL DELETE INDEX INSERT REFERENCES SELECT UPDATE e tablename is the name of the table as specified during database installation A listing of the Netfinity database table names can be found in the Netfinity User s Guide Appendix H Netfi
53. the boot block jumper block or move it to pins 1 and 2 to return to normal startup mode 9 Restart the server The system should start up normally Identifying problems using status LEDs If the System Error light in the operator information panel on the front of the server is on one or more LEDs inside the server or on the power supplies will be on Use the light path diagnostics to identify the type of error that occurred Light path diagnostics You can use the light path diagnostics built into your server to quickly identify the type of system error that occurred Your server is designed so that any LEDs that are illuminated remain illuminated when the server shuts down as long as the AC power source is good and the power supplies can supply 5V dc current to the server This feature helps you isolate the problem if an error causes the server to shut down See Light path diagnostics table on page 148 Power supply LEDs The AC and DC Power LEDs on the power supply provide status information about the power supply A la i DC power NS LED green LJ J ose9999099 AC power P LED green g 0 e OU D i co o n N The following table describes the AC and
54. the server the test log is cleared Diagnostic error message tables The following tables provide descriptions of the error messages that might appear when you run the diagnostic programs Attention If diagnostic error messages appear that are not listed in the following tables make sure that your server has the latest levels of BIOS Advanced System Management Processor ServeRAID and diagnostics microcode installed Code Function Result Text message Action 001 Core system Failed Processor board ECC Test Call for service System board 005 Video port Processor and system boards 011 Serial port Integrated serial port 014 Parallel port Integrated parallel port 015 USB interface Aborted Can NOT test USB interface while it is in use 1 Turn off the server Note If you have a USB keyboard or mouse 2 Replace the USB attached you cannot run the diagnostic keyboard and program for the USB interface mouse with a standard keyboard and mouse 3 Turn on the server 4 Run the diagnostic test again Failed System board Call for service 020 IPCI interface Failed System board Call for service Tab on PCI Hot Swap slot n is bad where n is the number of the failing PCI slot Note For normal operation the Power LED for the hot plug PCI slot will be on and the Attention Led will be off Make sure the tab and latch on hot plug PCI slot n are closed correctly If the
55. to a digital pager service available only on systems that have a modem or taking an application defined action Actions are user definable using a flexible action management interface Also an extensive detailed log is kept of all alerts received by the Alert Manager Logged information includes date and time the alert was received type and severity of the alert the ID of the application that generated the alert as well as any text that was generated and any action taken by the Alert Manager Individual or multiple alerts can be selected from the log and printed for later reference or deleted once problems are corrected This service is available for stand alone use and network use Alert on LAN configuration Use the Alert on LAN configuration service to configure monitoring options of Alert on LAN capable systems locally and remotely Systems with Alert on LAN capability provide critical status information about system states The data is reported by hardware or software depending on whether the systems in currently powered on or not using TCP IP Capacity Management Capacity Management is an easy to use resource management and planning tool for network managers and administrators allowing you to remotely monitor the performance of servers on the network Cluster Manager Cluster Manager is an application designed to enhance the cluster management capabilities of the Microsoft Cluster Server MSCS administration console inclu
56. to install or remove do so now otherwise replace the cover see Installing the cover on page 101 for details Chapter 6 Installing Options 91 Installing memory modules Installing memory modules 92 Adding memory to your server is an easy way to make programs run faster You can increase the amount of memory in your server by installing options called memory module kits Each kit contains one industry standard dual inline memory module DIMM Your server uses a noninterleaved memory configuration Your server comes with a dual inline memory module DIMM installed on the system board in connector J23 Notes 1 Install additional DIMMs in the order specified in the documentation that comes with your option See the following illustration for memory connector locations 2 Your Netfinity 5100 server supports 128 MB 256MB 512MB and 1GB DIMMs Your server supports a minimum of 128MB and a maximum of 4GB of system memory See the ServerProven list at http www ibm com pc netfinity for a list of memory modules for use with your server 3 Installing or removing DIMMs changes the configuration information in the server Therefore after installing or removing a DIMM you must save the new configuration information by using the Configuration Setup Utility program When you restart the server the system displays a message indicating that the memory configuration has changed Start the Configuration Setup Utility program
57. to operate the equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Industry Canada Class A emission compliance statement Canadian Department of Communications Compliance Statement This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus as set out in the interference causing equipment standard entitled Digital Apparatus ICES 003 of the Department of Communications Avis de conformit aux normes du minist re des Communications du Canada Cet appareil num rique respecte les limites de bruits radio lectriques applicables aux appareils num riques de Classe A prescrites dans la norme sur le mat riel brouiller Appareils Num riques NMB 003 dict e par le ministre des Communications Australia and New Zealand Class A statement Attention This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures United Kingdom telecommunications safety requirement Notice to Customers This apparatus is approved under approval number NS G 1234 J 100003 for indirect connection to public telecommunication systems in the United Kingdom European community directive c
58. works on another system If you received any error messages when using the software program refer to the information that comes with the software for a description of the messages and solutions to the problem If the items above are correct and the problem remains contact your place of purchase port problems Universal Serial Bus USB Verify that 1 You are not trying to use a USB device during POST if you have a A USB device does not work standard non USB keyboard attached to the keyboard port Note If a standard non USB keyboard is attached to the keyboard port then the USB is disabled and no USB device will work during POST 2 The correct USB device driver is installed 3 Your operating system supports USB devices If the problem still exists call for service Table 18 Troubleshooting charts Troubleshooting the Ethernet controller This section provides troubleshooting information for problems that might occur with the 10 100 Mbps Ethernet controller Network connection problems If the Ethernet controller cannot connect to the network check the following Make sure that the cable is installed correctly The network cable must be securely attached at all connections If the cable is attached but the problem persists try a different cable If you set the Ethernet controller to operate at 100 Mbps you must use Category 5 cabling If you directly connect two workstations with
59. your NOS selection and hard disk drive size if applicable e Ifyou are installing from diskette ServerGuide displays the required diskettes you must create as well as the optional diskettes you might want to create The diskettes you can create are the device driver diskettes that match the installed adapters or controllers e ServerGuide will prompt you to insert your NOS CD and restart the server At this point the NOS program for example Microsoft Windows NT Server takes control to complete the installation Setting up multiple servers ServerGuide helps you set up multiple Windows 2000 Windows NT Server 4 0 and Windows NT Server 4 0 Enterprise Edition systems During the ServerGuide setup just select the option to create a Replicated Installation Diskette The diskette you create will contain the server name domain name and all other information that is needed to complete multiple installations Use the Replicated Installation Diskette along with ServerGuide to set up multiple servers You can modify the diskette if you want to install different options on one of the servers Because ServerGuide also has the correct device drivers for your Netfinity server you will save a lot of time in the process Installing your NOS without ServerGuide If you have already configured the server hardware and you decide not to use ServerGuide to install your NOS do the following Download the latest NOS installation instructions a
60. 0 Fault Tolerant Adapters are present or replace the Ethernet adapter that fails to respond If the problem persists run the diagnostic programs pnto 19 IRQ found for PCnet hardware does not match space c or pnt conf Explanation This is a warning message referring to the interrupt request IRQ that the SunSoft Solaris driver found in the system Action Ignore this message if you are sure that this is what you want to do Otherwise run the NETCONFIG program to match the hardware settings pnt0 20 add_intr_handler failed Unknown interrupt type Explanation The interrupt request IRQ that was specified or the IRQ that was found conflicts with other devices in the server Action Modify your hardware settings Run the NETCONFIG program to search for another Ethernet controller pnt0 21 add_intr_handler failed Out of range interrupt number Explanation The interrupt request IRQ that was specified or the IRQ that was found conflicts with other devices in the server Action Modify your hardware settings Run the NETCONFIG program to search for another Ethernet controller pnt0 22 add_intr_handler failed Out of range IPL Explanation The interrupt request IRQ that was specified or the IRQ that was found conflicts with other devices in the server Action Modify your hardware settings Run the NETCONFIG program to search for another Ethernet controller pnt0 23 add_intr
61. 1 Verify that the modem applicable modem is properly attached to the server 2 If the problem remains replace the modem If the problem persists call for service PCI modem detected but not enabled 1 Change the configuration to enable the modem 2 If the problem remains replace the modem If the problem persists call for service Failed Modem reset failed Replace the modem If the problem persists call for service No dialtone detected 1 Make sure that the phone line attached to the modem has a dial tone Connect a phone to the line and listen if necessary If there is no tone have the phone line serviced 2 If the problem remains replace the modem If the problem persists call for service 144 IBMO Netfinity 5100 User s Reference Recovering BIOS Recovering BIOS If the BIOS has become corrupted such as from a power failure during a flash update you can recover the BIOS using the recovery boot block and a BIOS flash diskette Note You can obtain a BIOS flash diskette from one of the following sources e Use the ServerGuide program to make a BIOS flash diskette Download a BIOS flash diskette from the World Wide Web Go to http www pc ibm com support select IBM Server Support and make the selections for your server e Contact your IBM service representative The flash memory of your server contains a protected area that cannot be overwritten The recovery boot block is a secti
62. 1 44 MB diskette drive in bay D and a preinstalled IDE CD ROM drive in bay C e The Netfinity 5100 server supports only one diskette drive e The diskette drive uses 1 MB and 2 MB diskettes For optimum use format 1 MB diskettes to 720 KB and format 2 MB diskettes to 1 44 MB Bays A and B come without a device installed These bays are for 5 25 inch half high removable media drives such as tape backup drives You can combine bays A and B into a single full high bay e Ifyou are installing a device with a 50 pin connector in one of the empty non hot swap bays bays A B you need a 68 pin to 50 pin converter To order the converter contact your IBM reseller or IBM marketing representative Note The server s electromagnetic interference EMI integrity and cooling are both protected by having bays A and B covered or occupied When you install a drive save the filler panel from the bay in case you later remove the drive and do not replace it with another Preinstallation steps all bays Before you install drives in your server verify that you have all the cables and any other equipment specified in the documentation that comes with the internal drive You might also need to perform certain preinstallation activities Some of the steps are required only during the initial installation of an option 1 Read Safety on page vii Handling static sensitive devices on page 70 and the documentation that comes with your dr
63. 100 User s Reference Netfinity Manager X SCW95 where x is the drive letter of the CD ROM drive in the Command Line field and then click OK The ServerGuide Netfinity Applications windows opens d Select IBM Netfinity Manager from the Available Applications selection list Note To install Client Services for Netfinity Manager select Client Services for Netfinity Manager from the Available Applications list and then refer to the Client Services for Netfinity Manager User s Guide for additional installation instructions e Click Install Product to start the installation process 4 Choose a drive and directory from which the Netfinity Manager program files will be copied Type in the Directory to Install from field the drive and directory name where the Netfinity Manager program files are located The default is the drive and directory from which the Netfinity Manager installation program was started 5 Type in the Directory to Install to field the drive and directory in which to install the Netfinity Manager files Enter the drive and directory name to which the Netfinity Manager program files will be copied The default is C NETFIN on systems running OS 2 or C WNETFIN on systems running Windows 95 or Windows NT 6 Click OK to save these settings and open the Netfinity Manager Installation Program window fm Netfinity Install Z zi Directory to Install from Directory to Install to DHE TFIN CANE TEIN P
64. 114 Failover for redundant Ethernet 114 Ethernet port connector s s s kk 116 Advanced System Management ports 116 Cabling the server 6 cece KK KK KK KK KK 117 Chapter 7 Solving Problems 119 Diagnostic tools overview Sk k 119 ROSE N Xe hd ee eyar N nao tie uv bd einen Giyan e 121 POST beep code descriptions 121 POST beep codes 06 KK KK KK KK KK 123 POST error messages 0 6 6 6 cee eee eee 124 Event error 0 gu s3 a s83 kn k la eee eee 133 IBM Netfinity 5100 User s Reference Small computer system interface messages 134 Diagnostic programs and error messages 134 Text messages sis oat ord ache wad torah aki neat gee gee 135 Starting the diagnostic programs 136 Viewing the test log 6 cece eee eee 136 Diagnostic error message tables 137 Recovering BIOS iei J eo Awan d eee PA ran D 145 Identifying problems using status LEDs 146 Light path diagnostics 0000 eee 146 Power supply LEDs WWW k 146 Diagnostics panel 6 00 c eee eens 147 Light path diagnostics table 148 Troubleshooting charts eee eee 151 Troubleshooting the Ethernet controller 156 Network connection problems 156 Ethernet controller troubleshooting chart 157 Ethernet controller messages
65. 33 Data 10 67 Data 10 34 Data 11 68 Data 11 Table 11 68 pin SCSI connector pin number assignments Chapter 6 Installing Options 113 I O ports Ethernet port Your server comes with an integrated Ethernet controller This controller provides an interface for connecting to 10 Mbps or 100 Mbps networks and provides full duplex FDX capability which enables simultaneous transmission and reception of data on the Ethernet local area network LAN To access the Ethernet port connect a Category 3 4 or 5 unshielded twisted pair UTP cable to the RJ 45 connector on the rear of your server Note The 100BASE TX Fast Ethernet standard requires that the cabling in the network be Category 5 or higher Configuring the Ethernet controller When you connect your server to the network the Ethernet controller automatically detects the data transfer rate 10 Mbps or 100 Mbps on the network and then sets the controller to operate at the appropriate rate That is the Ethernet controller will adjust to the network data rate whether the data rate is standard Ethernet 1OBASE T Fast Ethernet 100BASE TX half duplex HDX or full duplex FDX The controller supports half duplex HDX and full duplex FDX modes at both speeds The Ethernet controller is a PCI Plug and Play device You do not need to set any jumpers or configure the controller for your operating system before you use the Ethernet controller However yo
66. 555 159 Novell NetWare or IntraNetWare server ODI driver INESSAGCS s55 sah k ek ne a See Sarees meets 159 Network driver interface specification 2 01 OS 2 driver Messagesy cole oes ea piesa 161 NDIS 4 0 Windows NT driver messages 163 UNIX messages 0 66 0 den Hal eee eee 164 Replacing the battery 0c eee eee eee 166 Getting help service and information 168 Service supports es aie Ke Way aa ees 169 Before you call for service 0000006 170 Getting customer support and service 170 Using the World Wide Web 170 Using electronic support services 171 Getting information by fax 171 Getting help online 000 171 Getting help by telephone 172 Getting help around the world 173 Purchasing additional services 173 Enhanced PC support line 173 900 number operating system and hardware support Line ooo yay5 za besan eee Hae P250 174 Network and server support line 174 Ordering support line services 174 Warranty and repair services 175 Ordering publications 00 0c eee 175 Appendix A Rack Installation Instructions 177 Appendix B Product warranties and NOUCES a i s eww ew aa aa a a 181 Warranty Statements 00 0c cece eee eee 181 IBM Statement of Limited Warranty
67. 6 Receive data 7 Not connected 8 KT wl N rR Not connected Not connected Table 12 Ethernet RJ 45 connector pin number assignments Advanced System Management ports Your server has one communication port dedicated to the Netfinity Advanced System Management Processor This port uses a standard D shell serial port connector labeled Management You can attach a dedicated modem to the D shell system management connector on the rear of your server to communicate with the integrated Netfinity Advanced System Management Processor If you install the Advanced System Management Interconnect cable option it provides two additional ports which are used for the RS 485 function These two ports use a dual RJ 45 connector The RS 485 function enables you to connect the Advanced System Management Processors of several rack mounted servers so that they can communicate with each other in half duplex mode Note When using the RS 485 function at least one of the servers in the group that is connected together must have an IBM Netfinity Advanced Systems Management PCI Adapter installed 116 IBM Netfinity 5100 User s Reference Cabling the server Cabling the server When you cable the server be sure to route the power cables and mouse and keyboard cables through the cable restraint bracket on the rear of the server Note The illustrations in this document might differ slightly from your hardware
68. Advanced Information System Management and Dynamic Connection Manager services These services are included with this version of Netfinity Manager NFSCOBAS PDF Client Services for Netfinity Manager for Installation setup and usage information SCO UnixWare User s Guide for Client Services for Netfinity Manager for SCO UnixWare Installation options This appendix describes methods for performing automated installations of Netfinity Manager and creating customized Netfinity Manager installations Automated installation 56 If the system has a CID enabled CID stands for customization installation and distribution software distribution manager utility such as LAN CID included with IBM Network Transport Services 2 Netfinity Manager can be installed on systems within the network by using the Netfinity Manager installation program command line parameters and response file First a source directory must be created for the installation To create a source directory for a Client Services for Netfinity Manager installation 1 Create a new directory on your system This new directory will serve as a source directory for the program files 2 Copy the files from the appropriate Client Services for Netfinity Manager directory location on the CD ROM to source directory you created IBM Netfinity 5100 User s Reference Netfinity Manager For example when creating a source directory to distribute Netfini
69. Choices available from the Configuration Setup main MON epher te on Ayaan Peed NNN 14 Using passwords 000 cece KK KK KK 17 Power on password 00 eee rsr 17 Administrator password 000055 19 Using the SCSISelect utility program 19 Starting the SCSISelect utility program 20 Choices available from the SCSISelect menu 20 Chapter 4 Using the ServerGuide CDs 23 Features at a glance WR KK 24 Setup and Configuration overview 25 System Partition lt isc c op dee edie mid Se est 25 Network operating system NOS installation overview 26 Setting up multiple servers 00000005 26 Installing your NOS without ServerGuide 26 Additional programs included with ServerGuide 27 NOS updatess 02 S xay ka bala dated Way te 5 Weds 27 Applications 4 45 26 5402 53 Fase ae eb n EEA 27 Installing applications 0c cee eee 27 ErforiSymDIOD S lt 4 542 5 ny hehe e k a iiaa thee 27 Chapter 5 Using the Netfinity Manager PrOgraMS ci isa cece 29 Managing your IBM Netfinity server with Netfinity Manager aeoe uate SY Anan Gast Sana EA E E oe S tet one 29 Netfinity Manager documentation 30 Netfinity Manager system requirements 30 Netfinity Manager for OS 2 system requirements 30 Netfinity Manager for Windows 95 and Windows 98 system requirements gt si piate aona e cece eee eee 31
70. DC Power LEDs 146 IBM Netfinity 5100 User s Reference Table 16 Power supply LEDs Status LEDs AC power DC power LED LED Description and action On On The power supply is on and operating correctly On Off There is a DC power problem Possible causes 1 The Power Control button on the front of the server is in the Off position Action Press the Power Control button to start the server 2 The power supply has failed Action Replace the power supply If the problem persists have the system serviced Off Off There is an AC power problem Possible causes 1 There is no AC power to the power supply Actions Verify that e The power cord is properly connected to the server The power outlet functions properly 2 The power supply has failed Action Replace the power supply If the problem persists have the system serviced Diagnostics panel The following illustration shows the LEDs on the diagnostics panel on the system board See Light path diagnostics table on page 148 for information on identifying problems using these LEDs Chapter 7 Solving Problems 147 Status LEDs PS1 PS2 PS3 NON OVER NMI TEMP FAN MEM CPU PCI A PCI B VRM DASD1 DASD2 Light path diagnostics table The System Error LED on the operator information panel is lit when certain system errors occur If the System Error LED on your server is lit use the following table to help dete
71. E EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU Part 2 Worldwide Country Unique Terms ASIA PACIFIC AUSTRALIA The IBM Warranty for Machines The following paragraph is added to this Section The warranties specified in this Section are in addition to any rights you may have under the Trade Practices Act 1974 or other legislation and are only limited to the extent permitted by the applicable legislation Extent of Warranty The following replaces the first and second sentences of this Section The warranty does not cover the repair or exchange of a Machine resulting from misuse accident modification unsuitable physical or operating environment operation in other than the Specified Operating Environment improper maintenance by you or failure caused by a product for which IBM is not responsible IBM Netfinity 5100 User s Reference Product warranties and notices Limitation of Liability The following is added to this Section Where IBM is in breach of a condition or warranty implied by the Trade Practices Act 1974 IBM s liability is limited to the repair or replacement of the goods or the supply of equivalent goods Where that condition or warranty relates to right to sell quiet possession or clear title or the goods are of a kind ordinarily acquired for personal domestic or household use or consumption then none of the limitations in this par
72. ES AA A tA AB AAS Goya Npea aa ro nHcTannpaTe oBoj npousBog npountajte ja KHurata Co 6e36eAHOCHN UHmopmauun Lees voordat u dit product installeert eerst het boekje met veiligheidsvoorschriften Les heftet om sikkerhetsinformasjon Safety Information for du installerer dette produktet Prije instalacije ovog proizvoda pro itajte priru nik sa sigurnosnim uputama Antes de instalar este produto leia o folheto Informa es sobre Seguran a Tlepex ycTaHoBKoli TIDOJIyKTA MpouTute pPOIOpY NO TexHuKe 6e3zornacHOCTH Safety Information Pred in tal ciou tohto produktu si pre tajte Informa n bro rku o bezpe nosti Chapter 6 Installing Options 71 Before you begin Preden namestite ta izdelek preberite knjizico Varnostne informacije Antes de instalar este producto lea la Informaci n de Seguridad Las sa kerhetsinformationen innan du installerar den har produkten T e oA FERPA En ZH gt toa ERAN Ace YEE 7M Installalas el tt olvassa el a Biztons gi el r sok k zik nyv t 72 IBM Netfinity 5100 User s Reference Before you begin Statement 1 A A Danger Electrical current from power telephone and communication cables is hazardous To avoid a shock hazard Do not connect or disconnect any cables or perform installation maintenance or reconfiguration of this product during an electrical storm Connect all power cords to a properly wired and grounded electri
73. ETE i INSERT SELECT i UPDATE OK Cancel Help 46 IBMO Netfinity 5100 User s Reference Netfinity Manager 3 To create the Netfinity Manager table groups within the database click Create and then click OK to open the Database Server window The following table actions are also available Delete To remove the Netfinity Manager table groups from the database click Delete and then click OK to open the Database Server window Grant Permits access to a database for a specified user ID To grant access a Click Grant b In the User ID field type the user ID that will be permitted to access the d database Select privileges for this ID All privileges Insert Delete Select and Update are selected by default A user ID must have all of these privileges to export data to the database Click OK to open the Database Server window e Revoke Disables access to a database for a specified user ID To revoke access a Click Revoke b Inthe User ID field type the user ID that will have access to the database d Select the database within which the table groups will be created revoked Deselect privileges to be revoked for this ID All privileges Insert Delete Select and Update are selected by default A user ID must have all of these privileges to export data to the database Some or all of these privileges can be revoked Click OK to open the Database Server windo
74. For detailed information about supported ODBC platforms see Table 3 on page 48 Note The ODBC database name must not be longer than 8 characters ODBC database configuration This section describes the procedures you must complete before Netfinity Manager can create the Netfinity Database Tables using ODBC 1 Define the NETFIN ID so the Netfinity Database Administration can create the Netfinity Database tables with a table qualifier of NETFIN Attention NETFIN is a restricted user ID The password is not retained by Netfinity Database Administration after use Do not use this ID for exports Notes a In OS 2 and Windows 95 NETFIN must either be the owner of the database or must be given administrator authority b In Windows NT when exporting to DB2 NETFIN must either be the owner of the database or be defined as a system administrator through the NT User Manager for Domains or the NT User Manager In Windows NT when exporting to MS SQL NETFIN must be the owner of the database or be given table create rights 2 Create the database with the appropriate relationship with the NETFIN ID 3 Make a database ODBC source either using the ODBC tools shipped with the operating system or the database 4 On Windows NT configure the Netfinity Support Program to export data using the ODBC database a Open Services from the Control Panel b Click Netfinity Support Program from the Services field then click Startup c Click Au
75. Front Left Front Right Release latch bracket assembly Front Left Copyright IBM Corp 2000 Release latch bracket assembly Front Right BACK Rack Mounting Template Slide rail Slide rail Rear Left Rear Right Hinge bracket Rear Right Z P N 09N8206 Printed in the U S A 177 Installing in a rack Rack Mounting Instructions Review the documentation that comes with your rack enclosure Maintain 15 cm 6 in of clearance around your server for air circulation Ensure the room air temperature is below 35 C 95 F e Plan the server installation working from the bottom of the rack up Remove the rack doors and the side panels during the installation e Position the template to the rack so that the edges of the template do not overlap any other devices to be installed e Connect all power cords on the server and on other devices to properly wired and grounded electrical outlets Take precautions to prevent the rack from overloading the power outlets when you install multiple devices in a rack Do not place any object weighing more than 50 kg 110 Ibs on top of rack mounted devices Use safe practices when lifting gt 50 kg 110 5 Ibs
76. IBM Netfinity 5100 User s Reference el IBM Netfinity 5100 User s Reference l NOTE Before using this information and the product it supports be sure to read the general information in Appendix B Product warranties and notices on page 181 First Edition March 2000 COPYRIGHT INTERNATIONAL BUSINESS MACHINES CORPORATION 2000 All rights reserved Note to U S Government Users Documentation related to restricted rights Use duplication or disclosure is subject to restrictions set forth in GSA ADP Schedule Contract with IBM Corp Contents Chapter 1 Introducing the IBM Netfinity S100 kn Saz kk cadens va E W aes 1 Features and specifications 00 cee eee 1 Notices used in this book RR eee 3 What your IBM Netfinity 5100 offers 4 Reliability availability and serviceability features 5 Server controls and indicators 0 000 ease 6 Starting the server iis 2k 53n 8 ma EWA EW Al 7 Operator information panel k3 9 Chapter 2 Arranging your workspace 11 COMfOrts es eas Alois MJ M NH IH cena ea OR he Eas 1 Glare and lighting 0 cece ee eee 11 Air citculatiOneiacioteeccacnenae KK RR RR KK KK KK KK KG 11 Electrical outlets and cable lengths 12 Chapter 3 Configuring your server 13 Using the Configuration Setup Utility program 13 Starting the Configuration Setup Utility program 13
77. IBM Personal Computer products and support The address for the IBM Personal Computing home page is http www ibm com pc You can find support information for your IBM products including supported options on the IBM Personal Computing Support page at IBM Netfinity 5100 User s Reference Getting help service and information http www ibm com pc support If you select Profile from the support page you can create a customized support page that is specific to your hardware complete with Frequently Asked Questions Parts Information Technical Hints and Tips and Downloadable Files You will have the information you need all in one place In addition you can choose to receive e mail notifications whenever new information becomes available about your registered products You also can access online support forums which are community sites monitored by IBM support staff For information about specific Personal Computer products visit the following pages http www ibm com pc us intellistation http www ibm com pc us ibmpc http www ibm com pc us netfinity http www ibm com pc us thinkpad http www ibm com pc us accessories http www direct ibm com content home en_US aptiva You can select a country specific Web site from these pages Using electronic support services If you have a modem you can get help from several popular services Online information services provide assistance through question and answer messa
78. K 52 Event Scheduler 0 0 RR RR RR KK KK 52 File Transfer ya gt 3453 22 3 1 2y4 2 2 722 2 Ka Wa 212 3 52 Power On Error Detect XW RR 52 Predictive Failure Analysis 52 Process Managefa gt 55 25r 5 223 errin dingas 52 RAID Manager si xisr kaz xak aa narina 52 Remote Session KK KK RR RR RR KK KK 53 Remote System Manager kk 53 Remote Workstation Control 53 Screen View 0 00 ccc cece KK KK KK KK KK 53 Security Manager 5 KK K6 53 Serial Connection Control 005 53 Service Configuration Manager 53 Software Inventory k 54 System Diagnostics Manager 54 System Information Tool 04 54 System Monitor a an SK eee eee 54 System Partition Access 0 0 eens 54 System Profile eere hott een eet eed fan Ke 54 Update Connector Manager 54 Web Manager Configuration 55 Delaying Netfinity Manager startup on OS 2 systems Getting more information about Netfinity Manager 55 Installation options 6 6 KK KK KK KK 56 Automated installation 0 0 00 KK 56 Customized installation 0 0005 58 Chapter 6 Installing Options 61 Major components of the Netfinity 5100 server 61 System board gt 55 Bawe z n y n Pee cala ete ee reed 63 System board options connectors
79. Management available only on systems running Windows NT 4 0 or later Cluster Manager available only on systems running Windows NT 4 0 or later Critical File Monitor DMI Browser requires DMI Service Layer ECC Memory Setup requires ECC memory Event Scheduler IBM Netfinity 5100 User s Reference Netfinity Manager File Transfer Power On Error Detect Predictive Failure Analysis requires PFA enabled hard disk drive Process Manager RAID Manager requires RAID adapter Remote Session Remote System Manager Remote Workstation Control Screen View Security Manager Serial Connection Control Service Configuration Manager Service Processor Manager Service Manager Software Inventory System Diagnostics Manager System Information Tool System Monitor System Partition Access requires System Partition Update Connector Manager available only on systems running Windows NT 4 0 or later System Profile Web Manager Configuration installed only if the Netfinity Manager Installation with Web Enhancement installation configuration is selected Note The graphical user interface GUI program files for DMI Browser ECC Memory Setup System Partition Access RAID Manager and Predictive Failure Analysis will be installed regardless of whether the system has a DMI Service Layer ECC Memory a System Partition a RAID adapter or a PFA enabled disk drive This enables a network administrator to remotely access thes
80. Netfinity Manager for Windows NT system reg irements eee seh iin een ea ad i ES An 31 Starting the Netfinity Manager installation program 32 Netfinity Manager database support 38 DB2 database support s KK KK KK 39 System requirements 0 eee eee 39 Installing and configuring the database 39 Activating the database 04 40 Granting and revoking database privileges 40 Deleting the database 0000 42 Lotus Notes database support 43 System requirements 000 eee eee 43 Installing the database 4 43 Browsing the Netfinity Manager Lotus Notes database lt cee sade a Sade econ ve a eu 44 ODBC database support kk 44 System requirements 0000 eee 44 ODBC database configuration 45 Creating the Netfinity Manager tables 46 Supported and certified databases 47 Starting Netfinity Manager 0 005 48 Netfinity Manager Service Manager 49 Netfinity Manager service descriptions 50 Advanced System Management 51 Alert Manager W K KK KK KK KK KK KK KK 51 Alert on LAN configuration 51 Capacity Management 00 00005 51 Cluster Manager SK KK KK 51 Critical File Monitor 00000e aes 51 DMI Browser 00 0c KK KK KK KK KK KK KS 52 ECC Memory Setup XW KK K
81. Netherlands New Caledonia Niger Norway Poland Portugal Romania Senegal Slovakia Spain Sudan Sweden Syria Togo Tunisia Turkey former USSR Vietnam former Yugoslavia Zaire Zimbabwe 13F9997 Denmark 14F0015 Bangladesh Burma Pakistan South Africa Sri Lanka 14F0033 Antigua Bahrain Brunei Channel Islands Cyprus Dubai Fiji Ghana Hong Kong India Iraq Ireland Kenya Kuwait Malawi Malaysia Malta Nepal Nigeria Polynesia Qatar Sierra Leone Singapore Tanzania Uganda United Kingdom Yemen Zambia 14F0051 Liechtenstein Switzerland 14F0069 Chile Ethiopia Italy Libya Somalia 14F0087 Israel 1838574 Thailand 62X1045 Bahamas Barbados Bermuda Bolivia Brazil Canada Cayman Islands Colombia Costa Rica Dominican Republic Ecuador El Salvador Guatemala Guyana Haiti Honduras Jamaica Japan Korea South Liberia Mexico Netherlands Antilles Nicaragua Panama Peru Philippines Saudi Arabia Suriname Taiwan Trinidad West Indies United States of America Venezuela Appendix B Product warranties and notices 195 Product warranties and notices 196 IBM Netfinity 5100 User s Reference Index A acoustical noise emmisions 2 adapter boot option 81 considerations 80 installing 81 PCI 79 PCI bus which 80 RAID 83 Air circulation 11 B battery replacement 166 bezel installing 102 104 bezel removing 79 BIOS restoring 145 boot block jumper 66 C cable managemen
82. Novell NetWare or IntraNetWare server ODI driver and suggested actions to resolve each problem PCNTNW NW 026 The MSM is unable to parse a required custom keyword Explanation The user entered an incorrect parameter keyword Action Reload the driver using the correct keyword PCNTNW NW 054 The adapter did not respond to the initialization command Explanation The adapter did not respond when the driver tried to initialize it Action Verify that the Ethernet controller is enabled If the Ethernet controller is enabled go to Starting the diagnostic programs on page 136 to run the diagnostic programs PCNTNW NW 058 The adapter did not respond to the initialization command Explanation The interrupt request IRQ setting might not be valid or the EEPROM information might be incorrect Action Make sure the IRQ settings are correct in the Configuration Setup Utility program for information on setting the interrupt requests If the IRQ settings are correct call for service PCNTNW NW 066 The cable might be disconnected from the adapter Explanation The cable might be disconnected from the server Ethernet port Action Verify that a cable is connected to the Ethernet port Table 20 Novell NetWare or IntraNetWare ODI driver messages for the Ethernet controller Chapter 7 Solving Problems 159 Troubleshooting charts PCNTNW NW 071 The matching virtual adapter could not be found Ex
83. O CIRCUMSTANCES IS IBM LIABLE FOR ANY OF THE FOLLOWING 1 THIRD PARTY CLAIMS AGAINST YOU FOR DAMAGES OTHER THAN THOSE UNDER THE FIRST ITEM LISTED ABOVE 2 LOSS OF OR DAMAGE TO YOUR RECORDS OR DATA OR 3 SPECIAL INCIDENTAL OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES INCLUDING LOST PROFITS OR SAVINGS EVEN IF IBM ITS SUPPLIERS OR YOUR RESELLER IS INFORMED OF THEIR POSSIBILITY Appendix B Product warranties and notices 183 Product warranties and notices 184 SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU IBM Statement of Warranty Worldwide except Canada Puerto Rico Turkey United States Part 1 General Terms This Statement of Warranty includes Part 1 General Terms and Part 2 Country unique Terms The terms of Part 2 may replace or modify those of Part 1 The warranties provided by IBM in this Statement of Warranty apply only to Machines you purchase for your use and not for resale from IBM or your reseller The term Machine means an IBM machine its features conversions upgrades elements or accessories or any combination of them The term Machine does not include any software programs whether pre loaded with the Machine installed subsequently or otherwise Unless IBM specifies otherwise the following warranties apply only in the country where you acquire the Machine Nothing in
84. OF ANY KIND Warranty Service To obtain warranty service for the Machine contact your reseller or IBM You may be required to present proof of purchase IBM or your reseller provides certain types of repair and exchange service either at your location or at a service center to keep Machines in or restore them to conformance with their Specifications IBM or your reseller will inform you of the available types of service for a Machine based on its country of installation IBM may repair the failing Machine or exchange it at its discretion When warranty service involves the exchange of a Machine or part the item IBM or your reseller replaces becomes its property and the replacement becomes yours You represent that all removed items are genuine and unaltered The replacement may not be new but will be in good working order and at least functionally equivalent to the item replaced The replacement assumes the warranty service status of the replaced item Any feature conversion or upgrade IBM or your reseller services must be installed on a Machine which is 1 for certain Machines the designated serial numbered Machine and 2 at an engineering change level compatible with the feature conversion or upgrade Many features conversions or upgrades involve the removal of parts and their return to IBM A part that replaces a removed part will assume the warranty service status of the removed part Before IBM or your reseller exchanges a Ma
85. Profile also includes many predefined fields for system specific data that might not be available to the System Information Tool including model and serial numbers and date of purchase Finally there are many user definable miscellaneous fields that can be used to hold any data the user or administrator requires Update Connector Manager Use Update Connector Manager to quickly and easily gather information about various updates that are available for your client systems Once available updates are 54 IBM Netfinity 5100 User s Reference Netfinity Manager discovered use Update Connector Manager to apply updates to your systems remotely Updates can be applied to individual systems or you can apply multiple updates to multiple systems all from Netfinity Manager You can also use Update Connector Manager to remove previously applied updates Update Connector Manager also includes a scheduler that you can use to discover apply or remove updates automatically and periodically Web Manager Configuration Use the Web Manager Configuration service to limit access to the Netfinity Manager for Web to user specified TCP IP host or ranges of TCP IP host addresses Enable or disable the Netfinity Manager for Web and specify the TCP IP port number to which the Netfinity Manager Web server functions Delaying Netfinity Manager startup on OS 2 systems In some cases it might be necessary for you to delay the automatic startup of the Netfinit
86. Then release the flange 3 Close and lock the server door Attention Be sure to maintain a clearance of at least 127mm 5inches on the front and rear of the server to allow for air circulation 102 IBM Netfinity 5100 User s Reference Installing the cover Installing the cover rack Note The illustrations in this document might differ slightly from your hardware Side latches To install the server top cover 1 Align the top cover with the top of the server about 25mm 1inch from the front of the server the flanges on the left and right sides of the cover should be on the outside of the server chassis 2 Hold the cover against the server and slide the cover toward the front of the server until the cover clicks into place Chapter 6 Installing Options 103 Installing the cover Installing the bezel Note The illustrations in this document might differ slightly from your hardware To install the bezel 1 Place the tabs on the left side of the bezel in the slots at the left front of the server 2 Press the right end of the bezel toward the server until the bezel clicks into place 104 IBM Netfinity 5100 User s Reference Connecting external options Connecting external options If you install a SCSI adapter you can attach a SCSI storage expansion enclosure to your server Installation procedure To attach an external device 1 Read Before you begin on page 69 an
87. Use Event Scheduler to automate many Netfinity Manager services With Event Scheduler you can automatically gather and export System Information Tool System Profile and Software Inventory data distribute or delete files restart systems execute commands and access and manage System Partitions on all of the Netfinity Manager systems on the network Scheduled events can be performed one time only or can be performed according to a user defined schedule File Transfer Use the File Transfer service to easily send receive or delete files or entire directories to and from remote Netfinity Manager systems on the network Power On Error Detect The Power On Error Detect service can warn you immediately when a remote Netfinity Manager system has start up problems enabling you to react quickly to problems and minimize downtime Predictive Failure Analysis The Predictive Failure Analysis PFA service enables continual monitoring and managing of PFA enabled hard disk drives A PFA enabled hard disk drive features hardware designed to help detect drive problems and predict drive failures before they occur thus enabling you to avoid data loss and system downtime Process Manager Use Process Manager to view detailed information about all processes that are currently active on any system It is also possible to stop or start processes and generate Netfinity Manager alerts if a process starts stops or fails to start within a specified amount
88. Utility program To start the Configuration Setup Utility program 1 2 Copyright IBM Corp 2000 Turn on the server and watch the monitor screen When the message Press F1 for Configuration Setup appears press F1 Note If you have set both levels of passwords user and administrator you must enter the administrator password to access the full Configuration Setup menu Follow the instructions that appear on the screen 13 Using the Configuration Setup Utility program Choices available from the Configuration Setup main menu From the Configuration Setup Utility main menu you can select settings that you want to change The Configuration Setup Utility main menu is similar to the following IBM Netfinity Setup IBM Corporation 1998 gt Configuration Setup Utility System Summary e System Information e Devices and I O Ports e Date and Time e System Security e Start Options e Advanced Setup e Error Logs Save Settings Restore Settings Load Default Settings Exit Setup lt F1 gt Help lt T gt lt J gt Move lt Esc gt Exit lt Enter gt Select Notes 1 You can press F1 to display Help information for a selected menu item 2 The choices on some menus might differ slightly depending on the BIOS version in your server Descriptions of the choices available from the main menu are as follows System Summary Select this choice to display configuration information Th
89. View dq g Security Manager Serial Control Software Inventory K g p System Information System Monitor System Profile Web Manager flew your alert logs and configure alert responses _ To start any Netfinity Manager service that appears in the Service Manager window double click the icon for that service To start a Netfinity Manager service on a remote system use the Remote System Manager service Netfinity Manager service descriptions Each Netfinity Manager service consists of a base program and a graphical user interface GUI The service base programs enable Netfinity Manager to remotely access the individual services but do not allow for local access The service GUIs when functioning along with their respective base program enable access to the service Some services are available only on systems with certain system configurations These services are e Alert on LAN Configuration available only on systems running Windows 95 or later or Windows NT 4 0 or later e Capacity Management available only on systems running Windows NT 4 0 or later e Cluster Manager available only on systems running Windows NT 4 0 or later e DMI Browser requires DMI Service Layer e ECC Memory Setup requires ECC memory e Predictive Failure Analysis requires a PFA enabled hard disk drive e RAID Manager requires a RAID hard disk drive subsystem e System Partition Access requires a built in System Partition e Update
90. _handler failed Vector already occupied Explanation The interrupt request IRQ that was specified or the IRQ that was found conflicts with other devices in the server Action Modify your hardware settings pnt0 24 add_intr_handler failed Vector already shared at different IPL Explanation The interrupt request IRQ that was specified or the IRQ that was found conflicts with other devices in the server Action Modify your hardware settings Run the NETCONFIG program to search for another Ethernet controller Table 23 UNIX LLI driver messages for the Ethernet controller Chapter 7 Solving Problems 165 Replacing the battery pnt0 26 The DMA number is not necessary for PCI device Explanation The IBM Netfinity 10 100 Fault Tolerant Adapter does not require a DMA setting Action Edit the SPACE C file to delete the DMA parameter pnt0 29 The IRQ number is already in use Explanation The specified I O address is already in use Action Run the NETCONFIG program to modify your hardware settings pnto 31 I O address is not necessary for the PCI device Explanation The I O address specified is not required Action Remove the assigned I O address specified for the Ethernet controller Table 23 UNIX LLI driver messages for the Ethernet controller Replacing the battery IBM has designed this product with your safety in mind The lithium battery must be handled cor
91. a third optional power supply to provide redundancy The NON light emitting diode LED on the system board is lit when the power load is 250 watts or greater with two power supplies or when the power load is 500 watts or greater with three power supplies Large system memory The memory bus in your server supports up to 4gigabytes GB of system memory The memory controller provides error correcting code ECC support for up to four industry standard PC133 3 3 V 168 pin 8 byte registered synchronous dynamic random access memory SDRAM dual inline memory modules DIMMs System management capabilities Your server comes with a Netfinity Advanced System Management Processor on the system board This processor in conjunction with the Netfinity management software that is provided on your ServerGuide CDs enables you to manage the functions of the server locally and remotely The Netfinity Advanced System Management Processor also provides system monitoring event recording and dial out alert capability Note The Netfinity Advanced System Management Processor is sometimes referred to as the service processor Refer to Chapter 5 Using the Netfinity Manager programs on page 29 for more information Integrated network environment support Your server comes with an Ethernet controller on the system board This Ethernet controller has an interface for connecting to 10 Mbps or 100 Mbps networks The server automatically se
92. ackages Netfinity Manager Installation Options 1 Remote Workstation Control J Service Processor Enhancement J World Wide Web Enhancement TCPIP Required Maximum disk space required KB 18700 7 Select installation options Chapter 5 Using the Netfinity Manager programs 33 Netfinity Manager 34 There is only one installation configuration for Netfinity Manager However the Netfinity Manager program offers several installation options Each option enables additional specialized feature of this product The available installation options are Advanced System Management Support Click Advanced System Management Support to install the Advanced System Management service on this system Use this service to monitor and manage IBM Advanced System Management processors and adapters Important If you install Advanced System Management support an enhanced version of the Serial Connection Control service named Dynamic Connection Manager will be installed instead of Serial Connection Control For more information on Advanced System Management and the Dynamic Connection Manager service see the Advanced System Management Information section of this server library Capacity Manager Click Capacity Management to install the Capacity Management service on this system Capacity Management is a resource management and planning tool that is designed to enable network managers and administrators to remotely monitor server p
93. agraph apply PEOPLE S REPUBLIC OF CHINA Governing Law The following is added to this Statement The laws of the State of New York govern this Statement INDIA Limitation of Liability The following replaces items 1 and 2 of this Section 1 liability for bodily injury including death or damage to real property and tangible personal property will be limited to that caused by IBM s negligence 2 as to any other actual damage arising in any situation involving nonperformance by IBM pursuant to or in any way related to the subject of this Statement of Warranty IBM s liability will be limited to the charge paid by you for the individual Machine that is the subject of the claim NEW ZEALAND The IBM Warranty for Machines The following paragraph is added to this Section The warranties specified in this Section are in addition to any rights you may have under the Consumer Guarantees Act 1993 or other legislation which cannot be excluded or limited The Consumer Guarantees Act 1993 will not apply in respect of any goods which IBM provides if you require the goods for the purposes of a business as defined in that Act Limitation of Liability The following is added to this Section Where Machines are not acquired for the purposes of a business as defined in the Consumer Guarantees Act 1993 the limitations in this Section are subject to the limitations in that Act EUROPE MIDDLE EAST AFRICA EMEA The following terms apply to all
94. ains call for VRM is causing the error message service VRM corresponding to Microprocessor in socket Install a VRM id xyz is not installed If the problem persists where xyz identifies the microprocessor whose call for service VRM is causing the error message 165 Service Failed Netfinity Advanced System Management Call for service processor Processor on system board 175 System thermal Failed Fan n Replace the indicated fan where n is the number of the failing fan Note The fan LED on the diagnostic LED panel will be lit Temperature sensed on processor board is out of If one of the fan LEDs range on the diagnostic LED panel is on replace the indicated fan If the problem persists call for service 180 Status display Failed Diagnostic LED panel Call for service Operator information panel LED on hot swap SCSI backplane LED on processor board LED on system board 140 IBMO Netfinity 5100 User s Reference Diagnostic programs and error messages Code Function Result Text message Action 201 System Failed DIMMs in location DIMM n 1 Reseat the failing memory DIMM where n is the number of the socket that contains the failing DIMM 2 If the problem remains replace the DIMM If the problem persists call for service Test setup error Corrupt BIOS in ROM If your server does not Test setup error Corrupt DMI BIOS information have the latest level in BIOS is not as expected
95. am that you can use to View the default SCSI IDs e Locate and correct configuration conflicts Perform a low level format on a SCSI hard disk The following sections provide the instructions needed to start the SCSISelect Utility and descriptions of the menu choices available Note If your server has a RAID adapter installed use the configuration method supplied with the RAID adapter to view or change SCSI settings for devices attached to the adapter Chapter 3 Configuring your server 19 Using the SCSIJSelect utility program Starting the SCS Select utility program 20 To start the SCSISelect utility program 1 2 Turn on the server When the lt lt lt Press lt CTRL gt lt A gt for SCSISelect Utility gt gt gt prompt appears press Ctrl A Note If an administrator password has been set a prompt appears asking you to enter the password to start the SCSISelect Utility program 3 When prompted select either channel A or channel B 4 Use the arrow keys to select a choice from the menu e Press Esc to return to the previous menu e Press the F5 key to switch between color and monochrome modes if your monitor permits Follow the instructions on the screen to change the settings of the selected items then press Enter Choices available from the SCSISelect menu The following choices appear on the SCSISelect Utility menu Configure View Host Adapter Settings Select this choice to view
96. amages even if IBM or your reseller is informed of their possibility SOUTH AFRICA NAMIBIA BOTSWANA LESOTHO AND SWAZILAND Limitation of Liability The following is added to this Section IBM s entire liability to you for actual damages arising in all situations involving nonperformance by IBM in respect of the subject matter of this Statement of Warranty will be limited to the charge paid by you for the individual Machine that is the subject of your claim from IBM TURKIYE Production Status The following replaces this Section IBM fulfills customer orders for IBM Machines as newly manufactured in accordance with IBM s production standards UNITED KINGDOM Limitation of Liability The following replaces items 1 and 2 of the first paragraph of this Section 1 death or personal injury or physical damage to your real property solely caused by IBM s negligence 2 the amount of any other actual direct damages or loss up to the greater of Pounds Sterling 150 000 or 125 percent of the charges if recurring the 12 months charges apply for the Machine that is the subject of the claim or which otherwise gives rise to the claim The following item is added to this paragraph 3 breach of IBM s obligations implied by Section 12 of the Sale of Goods Act 1979 or Section 2 of the Supply of Goods and Services Act 1982 Applicability of suppliers and resellers unchanged The following is added to the end of this Section IBM s entire liabilit
97. and select Save Settings See Chapter 3 Configuring your server on page 13 for more information 4 The illustrations in this document might differ slightly from your hardware DIMM 2 i DIMM connector 4 J18 DIMM connector 3 J19 DIMM connector 2 J21 DIMM connector 1 J23 To install a DIMM Attention When you handle Electrostatic Discharge Sensitive devices ESD take precautions to avoid damage from static electricity For details on handling these devices refer to the following Web site and use a search term of ESD http www ibm com 1 Review the safety precautions listed in Statement 1 and Statement 5 in Safety information on page 70 2 Review the information in Before you begin on page 69 and the documentation that comes with your option IBM Netfinity 5100 User s Reference Installing a microprocessor 3 Turn off the server and peripheral devices and disconnect all external cables and power cords then remove the cover see Removing the cover door and bezel on page 76 for details 4 Touch the static protective package containing the DIMM to any unpainted metal surface on the server Then remove the DIMM from the package Note To avoid breaking the retaining clips or damaging the DIMM connectors handle the clips gently 5 Install the DIMM a Turn the DIMM so that the pins align correctly with the connector b Insert the DIMM into the connector by pressing
98. as failed 2 1 4 Secondary interrupt mask register test has failed 2 2 1 Interrupt vector loading has failed 2 2 2 Keyboard controller test has failed 2 2 3 CMOS power failure and checksum checks have failed 2 2 4 CMOS configuration information validation has failed 2 3 2 Screen memory test has failed 2 3 3 Screen retrace tests have failed 2 3 4 Search for video ROM has failed 2 4 1 Screen test indicates the screen is operable 3 1 1 Timer tick interrupt test has failed 3 1 2 Interval timer channel 2 test has failed 3 1 3 RAM test has failed above address hex OFFFF 3 1 4 Time of Day clock test has failed 3 2 1 Serial port test has failed 3 2 2 Parallel port test has failed 3 2 3 Math Coprocessor test has failed 3 2 4 Comparison of CMOS memory size against actual has failed 2 3 1 Screen initialization has failed Turn off the server and then 3 3 2 I2C bus has failed restart the server If the problem persists call for service Table 13 POST beep codes Chapter 7 Solving Problems 123 POST 1 2 4 RAM refresh verification has failed Reseat the 1 3 1 First 64 Kb RAM test has failed memory modules or 1 3 2 First 64 Kb RAM parity test has failed install a 3 3 1 A memory size mismatch has occurred memory 3 3 3 No memory has been detected in the system god Wes the problem persists call for service Table 13 POST beep codes POST error messages The following tables prov
99. ase server CD ROM drive in this example the CD ROM drive is E 2 Start an OS 2 window or full screen session 3 Make the CD ROM drive the active drive Type E and press Enter Type the following command at the OS 2 prompt NETFINDB DELETE DBNAME databasename where databasename is the name of the database as specified during NETFINDB execution 5 Press Enter 42 IBM Netfinity 5100 User s Reference Netfinity Manager To configure Netfinity Manager to discontinue export data through ODBC for use on DB2 refer to ODBC database support on page 44 Lotus Notes database support To enable the Netfinity Manager to export system data to a Lotus Notes database the following must be done 1 Install the Netfinity Manager database template on the Lotus Notes server 2 Enable Netfinity Manager to export to the Lotus Notes server Instructions on installing the Lotus Notes database template and enabling the Netfinity Manager to export to the Lotus Notes database follow System requirements The minimum requirements for Netfinity Manager to export data to a Lotus Notes database are Lotus Notes Lotus Notes client For information on what versions of Lotus Notes and the Lotus Notes client are supported see Table 3 on page 48 See the Notes Administrator s Guide for general system requirements and supported communications protocols Installing the database To enable Netfinity Manager to export system data
100. ators Operator information panel Power control button shield if installed Hard disk Power drive activity control light green button Hard disk Reset drive status button light amber Cover release latch Serial number Operator Cover information release panel latch Power control i button shield if installed Power control ma button 2 Reset button C W e Hard disk Hard disk Serial drive status drive activity number light amber light green Power control button Press this button to manually turn the server on or off Power control button shield You can install this circular disk over the power control button to prevent accidental manual power off This disk is provided with your server Reset button Press this button to reset the server and run the power on self test POST 6 IBMO Netfinity 5100 User s Reference Server controls Operator information panel The lights on this panel give status information for your server See Operator information panel on pag
101. cal outlet Connect to properly wired outlets any equipment that will be attached to this product When possible use one hand only to connect or disconnect signal cables Never turn on any equipment when there is evidence of fire water or structural damage Disconnect the attached power cords telecommunications systems networks and modems before you open the device covers unless instructed otherwise in the installation and configuration procedures Connect and disconnect cables as described in the following table when installing moving or opening covers on this product or attached devices To connect To disconnect 1 Turn everything OFF 1 Turn everything OFF 2 First attach all cables to devices 2 First remove power cords from 3 Attach signal cables to connectors outlet 4 Attach power cords to outlet a seen lang Los Oo Spa V NES N 4 Remove all cables from devices Chapter 6 Installing Options 73 Before you begin Statement 2 CAUTION A When replacing the lithium battery use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer If your system has a module containing a lithium battery replace it only with the same module type made by the same manufacturer The battery contains lithium and can explode if not properly used handled or disposed of Do not e Throw or immerse into water e Heat to more than 100 C 212 F e Repair or disa
102. ce the xyz microprocessor and run the test again If the problem persists call for service Microprocessor in socket id xyz where xyz identifies the microprocessor that is causing the error message Note The Microprocessor Error LED associated with the microprocessor will be lit 1 Reseat the microprocessor If the problem remains replace the microprocessor If the problem persists call for service Processor in socket id xyz is defective where xyz identifies the microprocessor that is causing the error message Replace the microprocessor If the problem persists call for service Chapter 7 Solving Problems 139 Diagnostic programs and error messages Code Function Result Text message Action 089 Microprocessor Failed Test setup error Application microprocessor not 1 Verify that the continued installed or BIOS setup problem Application microprocessor is installed and seated correctly 2 Check the system error log for related error messages 3 If your server does not have the latest level BIOS installed update the BIOS 4 If the problem remains replace the application microprocessor and run the test again If the problem persists call for service VRM corresponding to Microprocessor in socket Replace the VRM xyz is defective If the problem where xyz identifies the microprocessor whose rem
103. ce is provided in Albania Armenia Belarus Bosnia and Herzegovina Bulgaria Croatia Czech Republic Federal Republic of Yugoslavia Georgia Hungary Kazakhstan Kirghizia Former Yugoslav Republic of Macedonia FYROM Moldova Poland Romania Russia Slovak Republic Slovenia and Ukraine The following terms apply to the country specified EGYPT Limitation of Liability The following replaces item 2 in this Section 2 as to any other actual direct damages IBM s liability will be limited to the total amount you paid for the Machine that is the subject of the claim Applicability of suppliers and resellers unchanged FRANCE Limitation of Liability The following replaces the second sentence of the first paragraph of this Section In such instances regardless of the basis on which you are entitled to claim damages from IBM IBM is liable for no more than items 1 and 2 unchanged GERMANY The IBM Warranty for Machines The following replaces the first sentence of the first paragraph of this Section The warranty for an IBM Machine covers the functionality of the Machine for its normal use and the Machine s conformity to its Specifications The following paragraphs are added to this Section The minimum warranty period for Machines is six months In case IBM or your reseller are unable to repair an IBM Machine you can alternatively ask for a partial refund as far as justified by the reduced value of the unrepaired Machine or
104. ce the handle on the power supply in the open position that is perpendicular to the power supply and slide the power supply into the chassis b Gently close the handle to seat the power supply in the bay Plug the power cord for the added power supply into the power cord connector Route the power cord through the cable restraint bracket Plug the power cord into a properly grounded electrical outlet Verify that the DC Power light and AC Power light on the power supply are lit indicating that the power supply is operating correctly If you have other options to install or remove do so now otherwise go to Installing the cover on page 101 Removing a power supply If you have installed the power supply backplane option and have installed additional power supplies you normally have power redundancy and hot swappability However if the load on your server requires the capacity of all installed power supplies you do not have redundancy or hot swappability and must turn off the server before removing any of your power supplies Attention If you remove a power supply while the system is running when you do not have power redundancy your system will abruptly cease to function Chapter 6 Installing Options 97 Removing a power supply To remove a power supply 1 Check the LEDs on the diagnostics panel on the system board a Ifthe NON non redundant LED is lit you do not have redundancy turn off the server and periph
105. ce with specified IOBASE is already in use Explanation The specified I O address number is already in use by another Ethernet controller or device Action Remove the I O address setting in the PROTOCOL INI file Table 21 NDIS 2 01 OS 2 driver messages for the Ethernet controller NDIS 4 0 Windows NT driver messages This section contains the error messages for the NDIS 4 0 drivers The explanation and recommended action are included with each message PermaNet Server No Secondary Adapter Found Grouping Mode is disabled Explanation The failover option requires an adapter that is compatible with the device driver of the Ethernet controller on the system board No such adapter was found Action Make sure the correct adapter is installed PermaNet Server Problem Occurs on the Primary Adapter Switching over to the Secondary Adapter Explanation The system detected a problem with the primary Ethernet connection and has transferred all network traffic to the secondary Ethernet controller Action identify the cause of the failure on the primary Ethernet connection Restoring the operational state of the primary connection will cause the network traffic to automatically transfer to the primary Ethernet controller PermaNet Server Switching back to Primary Adapter Explanation The primary Ethernet connection is now operating correctly Network traffic will automatically transfer to the primary Et
106. ces are available 24 hours a day 7 days a week In the U K these services are available Monday through Friday from 9 00 a m to 6 00 p m Country Number Austria Osterreich 1 546 585 075 Belgium Dutch Belgie 02 717 2504 Belgium French Belgique 02 717 2503 Canada Canada 1 800 565 3344 Denmark Danmark 03 525 6905 Finland Suomi 9 22 931805 France France 01 69 32 40 03 1 Response time will vary depending on the number and complexity of incoming calls 172 IBM Netfinity 5100 User s Reference Getting help service and information Germany Deutschland 069 6654 9003 Ireland Ireland 01 815 9207 Italy Italia 02 4827 5003 Luxembourg Luxembourg 298 977 5060 Netherlands Nederland 020 504 0531 Norway Norge 2 305 3203 Portugal Portugal 01 791 5147 Spain Espa a 091 662 4270 Sweden Sverige 08 632 0063 Switzerland German Schweiz 01 212 1810 Switzerland French Suisse 022 310 0418 Switzerland Italian Svizzera 091 971 0523 United Kingdom United Kingdom 01475 555555 U S A and Puerto Rico U S A and Puerto Rico 1 800 772 2227 In all other countries contact your IBM reseller or IBM marketing representative Getting help around the world If you travel with your computer or need to move it to another country you can register for International Warranty Service When you register with the International Warranty Service Office you
107. chine or part you agree to remove all features parts options alterations and attachments not under warranty service You also agree to 1 ensure that the Machine is free of any legal obligations or restrictions that prevent its exchange 2 obtain authorization from the owner to have IBM or your reseller service a Machine that you do not own and 3 where applicable before service is provided a follow the problem determination problem analysis and service request procedures that IBM or your reseller provides b secure all programs data and funds contained in a Machine c provide IBM or your reseller with sufficient free and safe access to your facilities to permit them to fulfill their obligations and d inform IBM or your reseller of changes in a Machine s location Appendix B Product warranties and notices 185 Product warranties and notices 186 IBM is responsible for loss of or damage to your Machine while it is 1 in IBM s possession or 2 in transit in those cases where IBM is responsible for the transportation charges Neither IBM nor your reseller is responsible for any of your confidential proprietary or personal information contained in a Machine which you return to IBM or your reseller for any reason You should remove all such information from the Machine prior to its return Production Status Each IBM Machine is manufactured from new parts or new and used parts In some cases the Machine may
108. cific Netfinity Manager services Click the name of the service that gathers the data to be viewed for example Alert Logs Note Some menu selections will contain submenus 3 Information contained in the part of the Netfinity Manager database that has been selected is now listed in the window For more detailed information about any displayed data item double click the data item 4 Some data items can be expanded to reveal additional information These items are identified by a plus sign in the left side border of the Notes window beside the name of the data item To expand the data item select the item and then click Expand in the View pull down menu ODBC database support Netfinity Manager supports exporting data via ODBC for use on SQL or DB2 database systems Note ODBC database export is available only on systems that are running Netfinity Manager System requirements The minimum requirements for Netfinity Manager ODBC database export are e Windows NT 44 IBM Netfinity 5100 User s Reference Netfinity Manager ODBC ODBC support for one or more of the following database management systems DBMS IBMDB2 Microsoft SOL Server Windows 95 with ODBC ODBC support for one or more of the following database management systems IBMDB2 Microsoft SQL Server e OS 2 Microsoft SQL Server using the Visigenic driver provided with Microsoft SQL Server or IBM DB2
109. connectors on the rear of your server Pin Signal VCC Data Data ml wl N rR Ground Table 7 USB port connector pin number assignments Keyboard port There is one keyboard port on the rear of your server Note Ifyou attach a standard non USB keyboard to the keyboard connector the USB ports and devices will be disabled during the power on self test POST Chapter 6 Installing Options 109 I O ports The following table shows the pin number assignments for the keyboard connector on the rear of your server 6 0 O 5 4 O 3 O O 22553711 Pin I O Signal 1 I O Data 2 N A Reserved 3 N A _ Ground 4 N A 5V dc 5 I O Keyboard clock 6 N A Reserved Auxiliary device pointing device port The system board has one auxiliary device port that supports a mouse or other pointing device The following table shows the pin number assignments for the auxiliary device Table 8 Keyboard connector pin number assignments connector on the rear of your server 6 6 Tj s 4 o O 3 ome a4 Pin Signal Data Not connected Ground 5 V dc Clock HD QI A WwW N e Not connected 110 IBM Netfinity 5100 User s Reference Table 9 Auxiliary device connector pin number assignments I O ports Video port Your server comes with an integrated super video graphi
110. cs array SVGA video controller This controller is not removable but you can disable it by installing a PCI video adapter Note Ifyou install a PCI video adapter the server BIOS will automatically disable the integrated video controller The following table shows the pin number assignments for the 15 pin analog video connector on the rear of your server 5 1 O0000 ooo000 o o o o0 o0 15 11 Pin Signal Pin Signal Pin Signal 1 Red 6 Ground 11 Not connected 2 Green or 7 Ground 12 DDC SDA monochrome 3 Blue 8 Ground 13 Horizontal synchronization Hsync 4 Not connected 9 J 5V dc 14 Vertical synchronization DDC Vsync 5 Ground 10 Ground 15 DDC SCL Table 10 Video port connector pin number assignments SCSI ports Your server has an integrated dual channel Ultra3 small computer system interface SCSI controller This controller supports two independent Ultra 160 m SCSI channels both internal Each of these channels supports up to 15 SCSI devices In addition this controller uses Double transition clocking to achieve high transfer rates e Domain name validation to negotiate compatible data transfer speeds with each device e Cydlic redundancy checking CRC instead of the usual parity checking to significantly improve data reliability An active terminator on the system board for SCSI bus termination A SCSI cable connects the SCSI channel A connector to t
111. ct Action CD Cannot start Be sure you are starting the CD on a system with Microsoft TechConnect Windows installed CD Cannot view publications from TechConnect CD or text is unreadable Be sure you have the Adobe reader installed available from the TechConnect CD Diskette Factory CD Action Get time out or Unknown host errors Be sure you have access to the Internet through FTP directly 28 Netfinity 5100 User s Reference Chapter 5 Using the Netfinity Manager programs Netfinity Manager provides powerful hardware systems management capabilities including access to all systems on the network that are running Netfinity Manager or Client Services for Netfinity Manager In addition to all standard Client Services for Netfinity Manager functions Netfinity Manager also features directory transfers and file remote screen captures and remote command line sessions Netfinity Manager also enables you to export data collected by System Information Tool System Profile Software Inventory and System Monitor to a DB2 Lotus Notes or SQL or DB2 via an open database connectivity ODBC database ODBC export is available on Windows NT systems only Finally Netfinity Manager enables you to start services at scheduled times and dates for simplified automated systems management Netfinity Manager also provides two powerful features that enable you to access the Netfinity Manager system and all Netfinity Manag
112. d the documentation that comes with your options 2 Turn off the server and all attached devices 3 Follow the instructions that come with the option to prepare it for installation and to connect it to the server Note Ifyou are attaching a SCSI device see SCSI ports on page 111 for SCSI ID and cabling information I O connector locations The following illustration shows the input output connectors ports and the expansion slots on the rear of the server For pin assignments and other details about these connectors see Input Output ports Note The illustrations in this document might differ slightly from your hardware ha 0 Serial A i W So Serial B Wg Mouse a J Keyboard E p000 7 z Ethernet r S q amp O USB 2 UW Z USB 1 SAL E L_J n A Video Management 7 Parallel j i Advanced System Management Interconnect knockout Note The Management connector is dedicated for use by the Advanced System Management processor Chapter 6 Installing Options 105 I O ports Input Output ports This section provides information about the input output I O ports on your server These ports include the following e One parallel port e On
113. de rails in the drive bay 9 Push the drive into the bay until it clicks into place 10 If the drive is an IDE device Make sure the drive is not a hard disk drive Plug a connector on the IDE cable into the back of the drive Make sure the other end of the IDE cable is plugged into the IDE connector on the system board e Go to step 12 on page 91 IBM Netfinity 5100 User s Reference Installing non hot swap drives 11 If the drive is a SCSI device a Make sure the drive is not a hard disk drive b Obtain a 16 bit SCSI cable to connect the device to the connector for SCSI channel B on the system board or to an optional SCSI adapter A suitable cable usually comes with your SCSI device c Connect one of the connectors on the SCSI cable to the back of the drive d Connect the other end of the SCSI cable to the SCSI channel B connector on the system board or to an optional SCSI adapter as appropriate See System board internal cable connectors on page 64 for the location of the SCSI connectors See also SCSI ports on page 111 for information about SCSI connections and devices 12 Connect a power cable to the back of the drive Power cables for non hot swap drives come installed in your server The connectors are keyed and can be inserted only one way 13 If you are installing another non hot swap drive do so at this time Otherwise continue with the next step 14 If you have other options
114. ded with Microsoft Windows NT Version 4 0 Enterprise Edition Cluster Manager builds on the power of MSCS providing an integrated graphical interface that enables you to quickly and easily monitor and manage the clustered systems on your network This service is available only on systems running Windows NT Workstation 4 0 Critical File Monitor Critical File Monitor can warn you whenever critical system files on the system are deleted or altered Critical File Monitor makes it simple to generate Netfinity alerts when an important System File such as the CONFIG SYS file changes date time size or when it is deleted or created Critical File Monitor can also be used to monitor any other files that reside on a Netfinity Manager system Chapter 5 Using the Netfinity Manager programs 51 Netfinity Manager DMI Browser DMI Browser enables you to examine information about the DMI compliant hardware and software products installed in or attached to the system ECC Memory Setup The ECC Memory Setup allows for monitoring of ECC memory single bit errors and can automatically scrub or correct the ECC memory when errors are detected Also a running count of single bit errors can be kept and can set a single bit error threshold that will cause a nonmaskable interrupt NMI if the ECC single bit error threshold is exceeded This service is available for both stand alone and network use by any system that has ECC memory Event Scheduler
115. device does not respond Where xxxx is the PCI vendor ID and yyyy is the PCI device ID Action Call for service 00180800 An unsupported PCI device is installed Action Remove the PCI adapters If you can start the server without the adapters reinstall each adapter one at a time and retest after each is reinstalled When an adapter fails replace it If the problem persists call for service Table 14 POST error messages 132 IBM Netfinity 5100 User s Reference POST POST message Description 00181000 PCI error Action Remove the PCI adapters If you can start the server without the adapters reinstall each adapter one at a time and retest after each is reinstalled When an adapter fails replace it If the problem persists call for service 01295085 The ECC checking hardware test failed Action Call for service 01298001 No update data is available for processor 1 Action Update the system BIOS to a level that supports the microprocessors installed in the server 01298002 No update data is available for processor 2 Action Update the system BIOS to a level that supports the microprocessors installed in the server 01298101 The update data for processor 1 is incorrect Action Update the system BIOS to a level that supports the microprocessors installed in the server 01298102 The update data for processor 2 is incorrect Action Update the system BIOS to a level t
116. device driver by using the following command LOAD d path PCNTNW LAN PRIMARY x SECONDARY y where d and path are the drive and path where the driver is located and x and y are the PCI slot numbers where the redundant pair is located The slot number associated with the integrated Ethernet controller can vary depending on the configuration of the server To determine the slot number load the driver with no parameters The driver will display the available slot numbers The slot number that is greater that 10000 will be the slot number of integrated Ethernet controller When the slot number of the integrated Ethernet controller is determined reload the driver with the appropriate parameters 3 When the driver is loaded bind it to a protocol stack The failover function is now enabled If a failover occurs The operating system console generates a message The custom counters for the device driver contain variables that define the state of the failover function and the location of the redundant pair You can use the NetWare Monitor to view the custom counters Chapter 6 Installing Options 115 I O ports Ethernet port connector The following table shows the pin number assignments for the RJ 45 connector These assignments apply to both 10BASE T and 100BASE TX devices 1 6 BER Pin Signal Pin Signal Transmit data Not connected Transmit data Receive data 5
117. drive is being rebuilt When the green light flashes rapidly three flashes per second the controller is identifying the drive IBM Netfinity 5100 User s Reference Installing non hot swap drives 7 If your server is a tower model close and lock the server door Installing a non hot swap drive Notes 1 The server s electromagnetic interference EMI integrity and cooling are both protected by having the non hot swap bays covered or occupied When you install a drive save the filler panel from the bay in case you later remove the drive and do not replace it with another 2 The illustrations in this document might differ slightly from your hardware Blue slide rails Filler panel ia Non hot swap bay Non hot swap drive a P al Tr Slide rails To install a non hot swap drive 5 25 inch removable media in one of the non hot swap bays 1 Read the information in Preinstallation steps all bays on page 85 2 Turn off the server and peripheral devices and then remove the cover and the bezel see Removing the cover door and bezel on page 76 for details 3 Remove the filler panel from the bay opening by pulling the filler panel away from the server You do not need the filler panel when you have a drive installed in the bay Chapter 6 Installing Options 89 Installing non hot swap drives 90 4 If the drive is a laser product observe the followi
118. dware PCI slot 5 PCI slot 4 PCI slot 3 PCI slot 2 PCI slot 1 64 bit 64 bit 64 bit 32 bit 32 bit 33 MHz J44 33 MHz J39 33 MHz J34 33 MHz J32 33 MHz J27 mm mm m m m l l li l li l l li B i li l li li Bi ira Pomon Adapter considerations Before you install adapters review the following Locate the documentation that comes with the adapter and follow those instructions in addition to the instructions given in this chapter If you need to change the switch or jumper settings on your adapter follow the instructions that come with the adapter You can install full length adapters in all expansion slots You can install a 32 bit adapter in any of the PCI slots but you might want to install it in a 32 bit slot and use the 64 bit slots for 64 bit adapters Your server supports 5 0 V and universal PCI adapters it does not support 3 3 V adapters You might require additional power supplies if adapters are added that have electrical current requirements that exceed the installed power supply capabilities Your server uses a rotational interrupt technique to configure PCI adapters Because of this technique
119. e gt 99 SS SL N9 Fully extend the slide rails out of the rack Lift Use the M4 screws to secure the server to the the server above the rails then rest the rack rails Remove the rack support wheels EY and support wheels E located on the rear of the store them in a safe place server on the slide rails Lower the front of the server onto the slide rails Note Be sure the bracket notches El on the front of the server fit securely on the tabs located on the front of the slide rails Appendix A Rack Installation Instructions 179 Installing in a rack N PO 1 NA T Press in on the safety latches El and slide the Route all the cables through the cable server halfway into the rack Attach the power management assembly as shown Then use keyboard mouse and monitor cables the cable straps E or the cable ties to secure if required to the server and route them the cables to the cable management assembly through the cable restraint bracket El Then attach all other required cables to the server lt SSssss Slide the server into the rack until the release latches EY snap shut Then insert the M6 screws El through the release latch bracket assembly Note Inserting the M6 screws El is optional unless you are mo
120. e is the diagnostic message that indicates the reason for the problem Text messages The diagnostic text message format is as follows Function Name Result test specific string where Function Name is the name of the function being tested when the error occurred This corresponds to the function code fff given in the previous list Result can be one of the following Passed This result occurs when the diagnostic test completes without any errors Failed This result occurs when the diagnostic test discovers an error User Aborted This result occurs when you stop the diagnostic test before it is complete Not Applicable This result occurs when you specify a diagnostic test for a device that is not present Aborted This result occurs when the test could not proceed because of the system configuration Warning This result occurs when a possible problem is reported during the diagnostic test such as when a device that is to be tested is not installed Test Specific String This is additional information that you can use to analyze the problem Chapter 7 Solving Problems 135 Diagnostic programs and error messages 136 Starting the diagnostic programs You can press F1 while running the diagnostic programs to obtain Help information You also can press F1 from within a help screen to obtain online documentation from which you can select different categories To exit Help and return to where you left off press Esc
121. e 9 for more information Cover release latch Slide this lever to release the cover Serial number This number uniquely identifies your server Hard disk drive status light Each of the hot swap drives has a hard disk drive status light When this amber light is on continuously the drive has failed Hard disk drive activity light Each of the hot swap drives has a Hard Disk Activity light When this green light is flashing the controller is accessing the drive If a ServeRAID adapter is installed and this light flashes slowly one flash per second the drive is being rebuilt When the light flashes rapidly three flashes per second the controller is identifying the drive Rear view tower shown 0 DC power Wg LED green 2 9 an 3 SPOT R AC power amp 7 LED green 1 g g 0 e s d Jg Ez oq GIJ ji 0 ofe jo AC power light This green light provides status information about the power supply During normal operation both the AC and DC Power lights are on For any other combination of lights see Power supply LEDs on page 146 DC power light This green light provides status information about the power supply During normal operation both the AC and DC P
122. e Optimizer program to easily tune your server for your environment e Creates a system partition on the default drive You can run server specific utility programs after setup Detects installed hardware options and provides updated device drivers for most adapters and devices Netfinity Setup and Installation CD continued Diskette free installation available fro Windows 2000 Windows NT and NetWare e Provides a Replicated installation path for multiple Windows 2000 Windows NT Server 4 0 and Windows Enterprise Edition installations Includes an online README file with links to tips for your particular hardware and NOS installation Installation requires your NOS CD Note Diskette Factory e With a few mouse clicks you can create diagnostic device driver adapter and other diskettes for IBM Netfinity servers Includes a vast library of fully tested device drivers The Diskette Factory CD links you to the Web to check for the latest diskette images requires Windows and an Internet connection Search function helps locate diskettes by title or keywords Operating System Updates CD e Provides current updates from the software developer for supported network operating systems Installs directly from CD no diskettes are required Netfinity Applications CD Installs powerful applications e Activation keys are not required Diskettes are not
123. e integrated Netfinity Advanced System Management Processor Some application programs require specific ports and some modems function properly only at certain communication port addresses You might need to use the Configuration Setup Utility program to change communication port address assignments to prevent or resolve address conflicts Viewing or changing the serial port assignments To view or change the serial port assignments 1 Restart the server and watch the monitor screen 2 When the message Press F1 for Configuration Setup appears press F1 3 From the main menu select Devices and I O Ports then press Enter Note The Devices and I O Ports choice appears only on the full configuration menu If you set two levels of passwords you must enter the administrator password to access the full configuration menu 4 Select the serial port then use the arrow keys to advance through the settings available 5 Select Save Settings then select Exit Setup to exit from the Configuration Setup Utility main menu Serial port connectors The following table shows the pin number assignments for the 9 pin male D shell serial port connectors on the rear of your server These pin number assignments conform to the industry standard 1 5 Or O10 OO O 0 0 O 6 9 Pin Signal Pin Signal Data carrier detect Data set ready Receive data Request to send Transmit data Clear to send Oo o NID Data terminal
124. e is not turned on e An invalid checksum is detected in the battery backed memory Action Verify that all external devices are turned on You must turn on external devices before turning on the server If you did not add remove or change the location of a device a device is probably failing Running the Diagnostic program might isolate the failing device If you cannot isolate and correct the problem call for service 163 The time of day has not been set Action Set the correct date and time If the date and time are set correctly and saved but the 163 error message reappears call for service You can use the server until the system is serviced but any application programs that use the date and time will be affected Table 14 POST error messages Chapter 7 Solving Problems 125 POST POST message Description 164 A change in the memory configuration occurred This message might appear after you add or remove memory Note The server can be used with decreased memory capacity Action 1 If POST error message 289 also occurred follow the instructions for that error message first 2 If you just installed or removed memory run the Configuration Setup Utility program then exit saving the new configuration settings If the message appears again shutdown the server reseat the memory modules and restart the server 3 Ifthe problem persists check to see if the system has i
125. e services on other systems within a network However the installation program installs the base program that enables local use of the service only if the required hardware or system configuration is present Configure the Network Drivers If the installation configuration allows for network access enter information regarding the communication protocols that are supported by the system The Network Driver Configuration window will appear Chapter 5 Using the Netfinity Manager programs 35 Netfinity Manager Hetwork Driver Configuration Iz zi System Name My System Network Drivers NetBIOS lt enabled gt i Driver Enabled Serial NetFinity lt disabl casas Hear ny sable Network Address 1 12 characters M136041 as mem Network Time Out 15 sec save Reset Options Help Exit Follow these steps to continue configuring the system a Enter a System Name Enter a name for the system in the System Name field This name will help other Netfinity Manager users identify the system on the network b Select a Network Driver Select one of the available Network Drivers that are displayed in the Network Drivers field Once selected the Network Driver will assign a network address to the system Notes 1 The fields that appear beneath the Driver Enabled check box will change depending on which Network Driver you select 2 When enabling the IPX or TCP IP Network D
126. e video port e Two Ultra3 SCSI ports e One keyboard port One auxiliary pointing device mouse port Two serial ports e Two Universal Serial Bus USB ports e One Ethernet port e One Advanced System Management port Parallel port Your server has one parallel port This port supports three standard Institute of Electrical and Electronics Engineers IEEE 1284 modes of operation Standard Parallel Port SPP Enhanced Parallel Port EPP and Extended Capability Port ECP Viewing or changing the parallel port assignments You can use the built in Configuration Setup Utility program to configure the parallel port as bidirectional that is so that data can be both read from and written to a device In bidirectional mode the server supports the ECP and EPP modes To view or change the parallel port assignment 1 Restart the server and watch the monitor screen 2 When the message Press F1 for Configuration Setup appears press F1 Note The Devices and I O Ports choice appears only on the full configuration menu If you set two levels of passwords you must enter the administrator password to access the full configuration menu 3 From the main menu select Devices and I O Ports then press Enter 4 Select the parallel port then use the arrow keys to advance through the settings available Note When you configure the parallel port as bidirectional use an IEEE 1284 compliant cable The maximum length of the cable mus
127. e warranty does not cover the repair or exchange of a Machine resulting from misuse accident modification unsuitable physical or operating environment improper maintenance by you or failure caused by a product for which IBM is not responsible The warranty is voided by removal or alteration of Machine or parts identification labels THESE WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE ALL OTHER WARRANTIES OR CONDITIONS EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OR IBM Netfinity 5100 User s Reference Product warranties and notices CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF EXPRESS OR IMPLIED WARRANTIES SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU IN THAT EVENT SUCH WARRANTIES ARE LIMITED IN DURATION TO THE WARRANTY PERIOD NO WARRANTIES APPLY AFTER THAT PERIOD Items Not Covered by Warranty IBM does not warrant uninterrupted or error free operation of a Machine Unless specified otherwise IBM provides non IBM machines WITHOUT WARRANTIES OF ANY KIND Any technical or other support provided for a Machine under warranty such as assistance via telephone with how to questions and those regarding Machine set up and installation will be provided WITHOUT WARRANTIES
128. ee eee 96 Removing a power supply kk 97 Replacing a fan assembly k 100 Installing the cover 66 cece eee eee 101 Installing the cover tower 0005 101 Installing the bezel and front door 102 Installing the cover rack kk 103 Installing the bezel 00000 e eee 104 Connecting external options kk 105 Installation procedure cece eee 105 I O connector locations 0 00 ee eee eee 105 Input Output ports 6 eee eee 106 Parallel p rt s iarere amia ad inks ad kude n 106 Viewing or changing the parallel port assignments 106 Parallel port connector 000 eee 107 Serial Ports ae Putas sin tae eee foc haters dunes 108 Viewing or changing the serial port assignments 108 Serial port connectors s ur 6 eee eee 108 Universal Serial Bus ports 0005 108 USB cables and hubs 0055 109 USB port connectors 6 ee ee eee eee 109 Keyboard porte 2 03 c Ay kla bees eee epis 109 Auxiliary device pointing device port 110 Vid o DOT ms kel bega ni erk tat ad ne deyk 111 SCSI Be DER D CD DD E HH Her 111 SCSI cabling requirements 112 Setting SCSI IDS Kenan a Reb e k KAN Q 112 SCSI connector pin number assignments 113 Ethernet Dor wa ya ted fet nae Aah Peg 114 Configuring the Ethernet controller
129. efer to ODBC database configuration on page 45 For information on creating the tables refer to Creating the Netfinity Manager tables on page 46 5 Finally you must bind the database For information on binding the database refer to Activating the database Installing the database on OS 2 Chapter 5 Using the Netfinity Manager programs 39 Netfinity Manager 1 Insert the Netfinity Manager CD into the CD ROM drive in this example drive D individual drive letters might be different 2 Start an OS 2 window or full screen session 3 Make the CD ROM drive the active drive Type D and then press Enter 4 Type the following command at the OS 2 prompt NETFINDB CREATE DBNAME databasename DRIVE d where databasename is the name of the database and d is the drive where the database will be located Note If any part of the database already exists the utility program will create only the portions of the database that are missing 5 Press Enter Activating the database The following information describes how to connect bind and grant privileges to the database 1 Connecting to the Database a Start a DB2 command window b Type the following command DB2 CONNECT TO databasename where databasename is the name of the database as specified in the database installation step c Press Enter 2 Bind the package and the database To prepare SQL statements stored in the bind file and store the package in
130. ements The minimum system requirements for Netfinity Manager for Windows 95 are Microsoft Windows 95 or later e Approximately 17 MB 20 MB of hard disk space space required depends on system configuration A LAN adapter card and one or more of the following communications protocols TCP IP must be WinSock Version 1 1 compatible required for Netfinity Manager with Web Enhancement NetBIOS Note The Netfinity Manager NetBIOS requirements are three names two sessions and nine network control blocks NCBs IPX SNA PCOMM 4 1 or later SNA stack Note Systems using Netfinity Manager with Microsoft SNA Server cannot communicate with systems that run the Microsoft SNA Server client Netfinity Manager supports only server to server communications between systems that run Microsoft SNA Server software However Netfinity Manager systems running Microsoft SNA Server can communicate with other Netfinity Manager systems using any of the other supported SNA stacks e A 9600 baud or greater modem optional The hard disk requirement for Client Services for Netfinity Manager is 6 5 MB 9 MB of hard disk space All other system requirements are the same as for Netfinity Manager for Windows NT Note Serial Connection Control will not function on systems that do not have a properly installed and configured modem Netfinity Manager for Windows NT system requirements The minimum system requirements for Netfinity Manager for
131. encountered an error The Configuration Setup Utility program will display additional information follow the instructions that appear on the screen See POST error messages on page 124 for descriptions of the text messages that might appear Three short beeps A system memory error has occurred This combination occurs only if the video Basic Input Output System BIOS cannot display the error message Replace the failing memory module Repeating short beeps The system board might contain a failing component your keyboard might be defective or a key on the keyboard might be stuck Ensure that Chapter 7 Solving Problems 121 POST 122 1 Nothing is resting on the keyboard and pressing a key 2 No key is stuck 3 The keyboard cable is connected correctly to the keyboard and to the correct connector on the server Running the diagnostic tests can isolate the server component that failed but you must have your system serviced If the error message remains call for service Note If you just connected a new mouse or other pointing device turn off the server and disconnect that device Wait at least 5 seconds then turn on the server If the error message goes away replace the device One long and one short beep POST encountered an error on a video adapter If you are using the integrated video controller call for service If you are using an optional video adapter replace the failing video adapter One long and two
132. epair or disassemble Dispose of the battery as required by local ordinances or regulations To replace the battery 1 Read Before you begin on page 69 and follow any special handling and installation instructions supplied with the replacement battery 2 Turn off the server and peripheral devices and disconnect all external cables and power cords then remove the server cover 3 Remove the battery a Use one finger to lift the battery clip over the battery b Use one finger to slightly slide the battery out from its socket The spring mechanism will push the battery out toward you as you slide it from the socket c Use your thumb and index finger to pull the battery from under the battery clip d Ensure that the battery clip is touching the base of the battery socket by pressing gently on the clip y les Chapter 7 Solving Problems 167 Getting help service and information 4 Insert the new battery a Tilt the battery so that you can insert it into the socket under the battery clip b As you slide it under the battery clip press the battery down into the socket 5 Reinstall the server cover and connect the cables Note Wait approximately 20 seconds after you plug the power cord of your server into an electrical outlet for the Power Control button to become active 6 Turn on the server 7 Start the Configuration Setup Utility program and set configuration
133. er door and bezel The following sections describe how to remove the cover the door for tower models and the bezel Removing the left side cover tower model Notes 1 To remove or install a hot swap hard disk drive or hot swap power supply it is not necessary to remove the cover 2 The illustrations in this document might differ slightly from your hardware Left side cover Cover release lever To remove the left side cover of the tower model 1 Review the information in Before you begin on page 69 2 If you are planning to install or remove any part other than a hot swap hard disk drive or hot swap power supply turn off the server and all attached devices and disconnect all external cables and power cords 3 Slide the cover release lever on the front of the server to release the cover then slide the cover toward the rear of the server about 25 mm 1 inch Move the top edge of the cover out from the server then lift the cover off the server Set the cover aside Attention For proper cooling and airflow replace the cover before turning on the server Operating the server for extended periods of time over 30 minutes with the cover removed might damage server components 76 IBM Netfinity 5100 User s Reference Removing the cover rack model Removing the cover rack model Notes 1 To remove or install a hot swap hard disk drive or hot swap power supply it is not neces
134. er systems from a system that is not attached to the managing system network Serial Connection Control Use the Serial Connection Control service to use a Netfinity Manager system modem to establish a connection with any Netfinity Manager system that has a modem Once this connection is established the Netfinity Manager has full access to Netfinity Manager services just as though the remote system were part of the managing system network Netfinity Manager for Web Netfinity Manager for Web enables access and remote control of the Netfinity Manager system over the Internet using any system that has an Internet connection and a World Wide Web WWW browser With the Netfinity Manager for Web you can access your Netfinity Manager systems from anywhere in the world Managing your IBM Netfinity server with Netfinity Manager The copy of Netfinity Manager that is included with ServerGuide entitles you to one Netfinity Manager installation You are also entitled to additional installations of Client Services for Netfinity Manager To use Netfinity Manager to monitor and manage this Netfinity server install Netfinity Manager on a system in your network that you will use as a system management console and then install Client Services for Netfinity Manager on your Netfinity server You can also install additional copies of Client Services for Netfinity Manager on other systems in your network Furthermore additional Netfinity Manager and Cl
135. eral devices then continue with step 2 Note The Information light on the operator information panel on the front of the server also will be on See Operator information panel on page 9 for the location and contents of the operator information panel b If the NON LED is not lit you have redundancy and do not need to turn off the server Continue with step 2 Note The illustrations in this document might differ slightly from your hardware tf A B Bi N E Diagnostics panel e a Ee aS E EZD E g la LLA A 2 Unplug the power cord from the power supply Attention Be careful when you remove the power supply the power supply might be too hot to handle comfortably 98 IBM Netfinity 5100 User s Reference NS oF EY Removing a power supply Statement 12 AN CAUTION The following label indicates a hot surface nearby A Remove the defective power supply Install a replacement power supply Plug the power cord for the power supply into the power cord connector Verify that the AC Power light and DC Power light are lit indicating that the power supply is operating correctly
136. erformance Remote Workstation Control Click Remote Workstation Control to enable the Remote Workstation Control service on this system Use Remote Workstation Control to monitor or control the screen display of remote systems that are running Netfinity Manager or Client Services for Netfinity Manager Update Connector Manager NT 4 0 TCP IP and Web Browser Required Click Update Connector Manager NT 4 0 TCP IP and Web Browser Required if Netfinity Manager is being installed on a system that will be used to manage system updates on client systems using updates that are available from the IBM selection server World Wide Web Enhancement TCP IP Required Click World Wide Web Enhancement TCP IP Required if the Netfinity Manager is being installed on a system that will be used to manage other Netfinity Manager systems and can be accessed and controlled remotely over the Internet using a World Wide Web browser 8 Install Netfinity Manager Click Install to continue The installation program copies all program files that are required by the installation configuration A window appears displaying the name of the file that is currently being copied Note Click Cancel to stop the installation process Network communication drivers and the following Netfinity Manager services are installed Alert Manager Alert on LAN Configuration available only on systems running Windows 95 or later or Windows NT 4 0 or later Capacity
137. erver 2 The serial port is enabled and is assigned a unique address 3 Make sure that the device is not connected to the management port C Note The management C connector is the same as a serial port connector but it is used only by the integrated Netfinity Advanced System Management Processor and is not available for use by the operating system This port does not appear in the Configuration Setup Utility program menus it can be configured using Netfinity Manager If the problem still exists call for service Service processor problems Disconnect the server from all electrical sources wait for 30 seconds reconnect the server to the electrical sources and restart the server Netfinity Service Processor Manager reports a general jf a problem remains call for service monitor failure Table 18 Troubleshooting charts Chapter 7 Solving Problems 155 Troubleshooting charts problem Device Suggested action Software problem To determine if problems are caused by the software verify that Suspected software 1 Your server has the minimum memory requirements needed to use the software For memory requirements refer to the information that comes with the software Note Ifyou have just installed an adapter or memory you might have a memory address conflict 2 The software is designed to operate on your server 3 Other software works on your server 4 The software that you are using
138. es Tuning performance Installing device drivers remotely Setting up and using multimedia devices Identifying system problems Interpreting documentation You can purchase this service on a per call basis as a multiple incident package or as an annual contract with a 10 incident limit For more information about purchasing Enhanced PC Support see Ordering support line services on page 174 900 number operating system and hardware support line In the U S if you prefer to obtain technical support on a pay as you go basis you can use the 900 number support line The 900 number support line provides support for IBM PC products that are out of the warranty period To access this support call 1 900 555 CLUB 2582 You will be notified of the charge per minute Network and server support line Network and Server Support is available for simple or complex networks made up of IBM servers and workstations using major network operating systems In addition many popular non IBM adapters and network interface cards are supported This service includes all of the features of the Enhanced PC Support Line plus e Installing and configuring client workstations and servers Identifying system problems and correcting problems on the client or the server Using IBM and non IBM network operating systems Interpreting documentation You can purchase this service on a per call basis as a multiple incident package or as an annual c
139. escribed in the following table when installing moving or opening covers on this product or attached devices To connect To disconnect 1 Turn everything OFF 1 Turn everything OFF 2 First attach all cables to devices 2 First remove power cords from 3 Attach signal cables to connectors outlet 4 Attach power cords to outlet 3 nw ka cables from B dege OM 4 Remove all cables from devices 1x Statement 2 CAUTION A When replacing the lithium battery use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer If your system has a module containing a lithium battery replace it only with the same module type made by the same manufacturer The battery contains lithium and can explode if not properly used handled or disposed of Do not e Throw or immerse into water Heat to more than 100 C 212 F e Repair or disassemble Dispose of the battery as required by local ordinances or regulations Statement 3 CAUTION When laser products such as CD ROMs DVD drives fiber optic devices or transmitters are installed note the following Do not remove the covers Removing the covers of the laser product could result in exposure to hazardous laser radiation There are no serviceable parts inside the device e Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation expos
140. ess has a group bit that indicates that an address belongs to a group of stations This bit is used only as a destination address it cannot be used as a source address You tried to enter a source address with this bit set The driver cleared the group bit of the source address Action None necessary message is for information only PCNTNW NW 127 The local bit in the node address override was set Explanation The local bit in the IEEE address format indicates that the addresses are being managed locally If you use the node address override capabilities of this driver to enter a new address the local bit must be set You entered an address without the local bit set The driver has set the local bit Action None necessary message is for information only PCNTNW NW 164 The device was not found Explanation The driver cannot find an Ethernet controller in the server Action Verify that the Ethernet controller is enabled If the Ethernet controller is enabled go to Starting the diagnostic programs on page 136 to run the diagnostic programs PCNTNW NW 165 The device was not found at IOADDRESS Explanation The Ethernet controller cannot be found at the I O address specified Action The Ethernet controller does not require a parameter for the I O address Remove the I O address parameter PCNTNW NW 167 PCI scan specified device not found Explanation The driver cannot locate the Ethernet controller o
141. etween monitors and diskette drives is at least 76 mm 3 in 2 Non IBM monitor cables might cause unpredictable problems 3 Anenhanced monitor cable with additional shielding is available for the 9521 and 9527 monitors For information about the enhanced monitor cable see your IBM reseller or IBM marketing representative If the problem remains call for service Wrong characters appear on the screen If the wrong language is displayed update the BIOS with the correct language If the problem remains call for service Table 18 Troubleshooting charts Chapter 7 Solving Problems 153 Troubleshooting charts Device Suggested action Option problems An IBM option that was just installed does not work Verify that 1 The option is designed for the server Refer to the Support for Netfinity Servers flowchart for information about obtaining ServerProven compatibility information from the World Wide Web You followed the installation instructions that came with the option The option is installed correctly You have not loosened any other installed options or cables QI fF WN You updated the configuration information in the Configuration Setup Utility program Whenever memory or an option is changed you must update the configuration If the problem remains call for service An IBM option that used to work does not work now Verify that all of the option hardwa
142. f a minimum 18 AWG Type SVT or SJT three conductor cord a maximum of 15 feet in length and a parallel blade grounding type attachment plug rated 15 amperes 125 volts For units intended to be operated at 230 volts U S use Use a UL listed and CSA certified cord set consisting of a minimum 18 AWG Type SVT or SJT three conductor cord a maximum of 15 feet in length and a tandem blade grounding type attachment plug rated 15 amperes 250 volts For units intended to be operated at 230 volts outside the U S Use a cord set with a grounding type attachment plug The cord set should have the appropriate safety approvals for the country in which the equipment will be installed IBM power cords for a specific country or region are usually available only in that country or region IBM Netfinity 5100 User s Reference Product warranties and notices IBM power cord part Used in these countries and regions number 13F9940 Argentina Australia China PRC New Zealand Papua New Guinea Paraguay Uruguay Western Samoa 13F9979 Afghanistan Algeria Andorra Angola Austria Belgium Benin Bulgaria Burkina Faso Burundi Cameroon Central African Rep Chad Czech Republic Egypt Finland France French Guiana Germany Greece Guinea Hungary Iceland Indonesia Iran Ivory Coast Jordan Lebanon Luxembourg Macau Malagasy Mali Martinique Mauritania Mauritius Monaco Morocco Mozambique
143. f the problem remains call for service Memory problems The amount of memory displayed is less than the amount of memory installed Verify that 1 The memory modules are seated properly 2 You have installed the correct type of memory 3 If you changed the memory you updated the memory configuration with the Configuration Setup Utility program 4 All banks of memory on the DIMMs are enabled The server might have automatically disabled a DIMM bank when it detected a problem or a DIMM bank could have been manually disabled If the above items are correct run the memory diagnostic program The system might have detected a bad memory module and automatically reallocated memory to enable you to continue to operate If the memory tests fail call for service or replace the failing DIMM Microprocessor problems The server emits a continuous tone during POST The startup boot microprocessor is not working properly Verify that the startup microprocessor is seated properly If it is replace the startup microprocessor If the problem remains call for service Table 18 Troubleshooting charts 152 IBM Netfinity 5100 User s Reference Troubleshooting charts Device Suggested action Monitor problems Testing the monitor Some IBM monitors have their own self tests If you suspect a problem with your monitor refer to the information that comes with the monitor for adjus
144. following e Read the documentation that comes with your drive e If your server has a RAID adapter installed review the information provided with the RAID adapter for information about replacing a drive If your server is a tower model unlock and open the server door Attention To maintain proper system cooling do not operate the server for more than two minutes without either a drive or a filler panel installed for each bay Locate the defective drive look for an amber Hard Disk Status light on the front of the drive Remove the defective hard disk drive move the handle on the drive to the open position perpendicular to the drive and pull the hot swap drive assembly from the bay Install the hard disk drive in the hot swap bay a Ensure the tray handle is open that is perpendicular to the drive b Align the rails on the drive assembly with the guide rails in the drive bay c Gently push the drive assembly into the bay until the drive connects to the backplane d Push the tray handle toward the closed position until it locks the drive in place Check the hard disk drive status indicators to verify that the hard disk drive is installed properly see Server controls and indicators on page 6 for the location of the status indicators e When the amber light is on continuously the drive has failed e Ifyou have a RAID adapter installed When the green light flashes slowly one flash per second the
145. for United States Puerto Rico and Canada Part 1 General Terms 181 IBM Statement of Warranty Worldwide except Canada Puerto Rico Turkey United States Part 1 General Terms vaste 24 igs Jaw nab ech hae Se ota 184 Part 2 Worldwide Country Unique Terms 186 Notices d ots ie danena m m kbk Dua stad ee SEO eles 190 Edition Notices i 4 3 0 sia dee Pa bases cies ok Cae ea 190 Year 2000 readiness and instructions 191 Trademarks 4 5 2 2 sk ndi a nln din asd Baa ken 191 Important notes srep Sed Eke EA 192 Electronic emission notices 0 eee eee 192 Federal Communications Commission FCC Statement 0 0 eee eens 192 Industry Canada Class A emission compliance Statement ie sais n JE EnE nERnEnREnHnH aEHnHnHEBJTnHnHDDE D 193 Australia and New Zealand Class A statement 193 United Kingdom telecommunications safety T q lire meka a one uag ok oie W na ken ste 193 European community directive conformance StateMent eis hee xx Ay hae dand Ga le Sled ana Bae 193 Taiwan electrical emission statement 194 Contents Japanese Voluntary Control Council for Interference VCCI statement ks kK KK KK KK KK KK KK 194 PoW r GOTOS su Aw bean n lo head Mal Recast ease ye A 194 Miekie art aa gg 197 IBM Netfinity 5100 User s Reference Safety Before installing this product read the Safety Information book Adal lo 5 8 ag Nen An
146. g World Wide Web address http www ibm com pc us netfinity Your server serial number and model number are located on labels on the rear of the server and on the front below the bezel Note The information label containing the serial number machine type model number and agency marks for your server is located as follows Tower model On the bottom of the server Rack model On the side of the server For service assistance or additional information on 90 Day IBM Start Up Support and the World Wide Web see Getting help service and information on page 168 Features and specifications Table 1 on page 2 provides a summary of the features and specifications for your Netfinity 5100 server Copyright IBM Corp 2000 1 Introducing the Netfinity 5100 Microprocessor e Intel Pentium III microprocessor with MMxX technology and SIMD extensions 256 KB Level 2 cache min e Supports up to two microprocessors Memory Standard 128 MB or 256 MB depending on model Maximum 4 GB Type 133 MHz ECC SDRAM Registered DIMMs Slots 4 dual inline slots Drives standard Diskette 1 44 MB CD ROM 40X IDE Expansion bays Hot swap six slim high or three half high e Non hot swap Three 5 25 inch one used by CD ROM drive PCI expansion slots Three 33 MHz 64 bit e Two 33 MHz 32 bit Power supplies 250 watt 115 230 Vac Standard One Ma
147. g the cover on page 101 100 IBM Netfinity 5100 User s Reference Installing the cover Installing the cover If you have a tower model continue with Installing the cover tower If you have a rack model go to Installing the cover rack on page 103 Installing the cover tower Note The illustrations in this document might differ slightly from your hardware Left side cover To install the server left side cover 1 Align the cover with the left side of the server about 25mm 1inch from the front of the server place the bottom of the cover on the bottom rail of the chassis 2 Insert the tabs at the top of the cover into the slots at the top of the server 3 Hold the cover against the server and slide the cover toward the front of the server until the cover clicks into place Chapter 6 Installing Options 101 Installing the cover Installing the bezel and front door Note The illustrations in this document might differ slightly from your hardware 4 Door To install the bezel 1 Place the tabs at the bottom edge of the bezel in the slots at the bottom front of the server 2 Press the top of the bezel toward the server until it clicks into place To install the server door 1 Set the door on the bottom hinge 2 Press the flange downward while pressing the top of the door toward the server until the flange connects with the top hinge
148. ge areas live chat rooms searchable databases and more Technical information is available on a wide range of topics such as Hardware setup and configuration Preinstalled software Windows OS 2 and DOS Networking Communications Multimedia In addition the latest device driver updates are available Commercial online services such as America Online AOL contain information about IBM products For AOL use the keyword IBM Getting information by fax If you have a touch tone telephone and access to a fax machine in the U S and Canada you can receive by fax marketing and technical information on many topics including hardware operating systems and local area networks LANs You can call the IBM Automated Fax System 24 hours a day 7 days a week Follow the recorded instructions and the requested information will be sent to your fax machine In the U S and Canada to access the IBM Automated Fax System call 1 800 426 3395 Getting help online Online Housecall is a remote communication tool that allows an IBM technical support representative to access your PC by modem Many problems can be remotely diagnosed and corrected quickly and easily In addition to a modem a remote access Chapter 7 Solving Problems 171 Getting help service and information application program is required This service is not available for servers There might be a charge for this service depending on the request For more informa
149. gram then select Event Error Logs from the main menu Small computer system interface messages The following table lists actions to take if you receive a SCSI error message Note If your server does not have a hard disk drive ignore any message that indicates that the BIOS is not installed You will get these messages only when running the SCSISelect Utility SCSI Messages Description All One or more of the following might be causing the problem A failing SCSI device adapter drive controller An improper SCSI configuration e Duplicate SCSI IDs in the same SCSI chain An improperly installed SCSI terminator e A defective SCSI terminator e An improperly installed cable A defective cable Action Verify that The external SCSI devices are turned on External SCSI devices must be turned on before the server The cables for all external SCSI devices are connected correctly The last device in each SCSI chain is terminated properly The SCSI devices are configured correctly If the above items are correct run the diagnostic programs to obtain additional information about the failing device If the error remains or recurs call for service Table 15 SCSI messages Diagnostic programs and error messages The server diagnostic programs are stored in upgradable read only memory ROM on the system board These programs are the primary method of testing the major compone
150. hat The printer does not work 1 The printer is turned on and is online 2 The printer signal cable is connected to the correct serial or parallel port on the server Note Non IBM printer cables might cause unpredictable problems 3 You have assigned the printer port correctly in your operating system or application program 4 You have assigned the printer port correctly using the Configuration Setup Utility program If the items above are correct and the printer still does not work run the tests described in the documentation that comes with your printer If the tests show that the printer is OK call for service Serial port problems Verify that The number of serial ports 1 Each port is assigned a unique address by the Configuration Setup identified by the operating Utility program and none of the serial ports are disabled system is less than the Note The management C connector is the same as a serial port number of serial ports connector but it is used only by the integrated Netfinity installed Advanced System Management Processor and is not available for use by the operating system This port does not appear in the Configuration Setup Utility program menus it can be configured using Netfinity Manager 2 The serial port adapter if you installed one is seated properly If the problem still exists call for service A serial device does not Verify that work 1 The device is compatible with the s
151. hat supports the microprocessors installed in the server 01298200 Microprocessor speed mismatch Action The microprocessors installed do not run at the same speed install microprocessors with identical speeds 19990301 A hard disk drive error occurred Action Call for service 19990305 POST could not find an operating system Action Install an operating system If you have already installed the operating system check the drive startup sequence If the drive sequence is correct run the diagnostic tests to verify that the hard disk drive is functioning correctly If there is a problem with the hard disk drive such as a bad sector you might need to reinstall the operating system If you cannot reinstall the operating system call for service 19990650 AC power has been restored Action No action is required This message appears each time AC power is restored to the server after an AC power loss Other Numbers POST found an error Action Follow the instructions on the screen Table 14 POST error messages Event error logs The POST error log contains the three most recent error codes and messages that the system generated during POST The System Event Error Log contains all error messages issued during POST and all system status messages from the Netfinity Advanced System Management Processor Chapter 7 Solving Problems 133 SCSI To view the contents of the error logs start the Configuration Setup Utility pro
152. he database as specified during NETFINDB execution e _ privilegecode is one of the following privilege codes ALL ALTER CONTROL DELETE INDEX INSERT REFERENCES SELECT UPDATE d Press Enter to execute the command Note Use PUBLIC or authorize only a specific ID or group name Netfinity Manager update programs use the DB2SQLCO package and do not require specific table privileges To revoke privileges substitute REVOKE for GRANT in the command line To configure Netfinity Manager to discontinue export data through ODBC for use on DB2 refer to ODBC database support on page 44 Cataloging the database in the managing system If the manager is using a remote database catalog the node the database resides on and then catalog the database to that node Once this step has been completed the name of the Netfinity Manager database will appear in the System Information Tools Database Selection window Deleting the database The following information describes how to delete the database for all supported operating systems Note If your operating system is OS 2 refer to Deleting the database on OS 2 di 2 3 Start a DB2 command window Type DB2 DROP DATABASE databasename where databasename is the name of the database as specified during the database installation Press Enter Deleting the database on OS 2 1 Insert the Netfinity Manager CD ROM into the datab
153. he hot swap drive backplane If you obtain an additional SCSI cable the SCSI channel B connector is available for connecting non hot swap SCSI drives in the 5 25 in bays If you install a SCSI adapter in your server you can use its SCSI connector to connect different types of small computer system interface SCSI devices Note Ifyou install a PCI RAID adapter to configure and manage the internal hot swap drives you must move the SCSI cable from the system board SCSI connector to an internal channel connector on the RAID adapter Chapter 6 Installing Options 111 I O ports SCSI cabling requirements If you plan to attach external SCSI devices you must order additional SCSI cables To select and order the correct cables for use with external devices contact your IBM reseller or IBM marketing representative For information about the maximum length of SCSI cable between the terminated ends of the cable refer to the ANSI SCSI standards Adhering to these standards will help ensure that your server operates properly Setting SCSI IDs Each SCSI device connected to a SCSI controller must have a unique SCSI ID This ID enables the SCSI controller to identify the device and ensure that different devices on the same SCSI channel do not attempt to transfer data simultaneously SCSI devices that are connected to different SCSI channels can have duplicate SCSI IDs The hot swap drive backplane controls the SCSI IDs for the internal hot
154. hen follow the instructions on the screen Note Hard disks normally contain more tracks than their stated capacity to allow for defective tracks A message appears on the screen if the defect limit is reached If this happens have the system serviced Chapter 3 Configuring your server 21 Using the SCSIJSelect utility program 22 IBM Netfinity 5100 User s Reference Chapter 4 Using the ServerGuide CDs The ServerGuide CDs include easy to use server software setup and installation tools specifically designed for IBM Netfinity servers The ServerGuide Netfinity Setup and Installation program detects the server model and hardware options installed and uses the information during setup to configure hardware You can simplify Network operating system NOS installations because ServerGuide provides updated device drivers and in some cases installs them automatically If there is a newer version of ServerGuide available you can purchase an update package For details see the Software Coupon form that comes with your Netfinity Server Library or visit our Web site at http www ibm com pc coupon ServerGuide provides the following features and programs to make setup easier Copyright IBM Corp 2000 Simple to use GUI interface with online help provided Diskette free setup configuration programs displayed are based on detected hardware options Netfinity Performance Optimizer program easily tunes your server for your spec
155. hernet controller Action None needed message is for information only Table 22 NDIS Windows NT driver messages for the Ethernet controller Chapter 7 Solving Problems 163 Troubleshooting charts UNIX messages This section provides descriptions of the Ethernet error messages for the SCO UNIX LLI driver and suggested actions to resolve each problem pnto 2 PCI search specified PCI device not found Explanation The driver cannot locate the Ethernet controller on the PCI bus Action Run the NETCONFIG program to search for another Ethernet controller Verify that the Ethernet controller is enabled If the Ethernet controller is enabled run the diagnostic programs pnt0 6 Cannot allocate memory for the adapter during an interrupt Please check your Streams parameters Explanation Ona SunSoft Solaris system this message indicates that the system is out of Streams memory blocks Action Use the CRASH utility to increase the number of Streams memory blocks Modify the interrupt request IRQ settings in the Configuration Setup Utility program or run the NETCONFIG program to match the hardware settings pnt0 7 Cannot allocate memory for the adapter during reset Please check your Streams parameters Explanation The system is out of Streams memory blocks Action Use the CRASH utility to increase the number of Streams memory blocks pnto 11 Device not found Explanation The driver cannot find an E
156. ht be defective Call for service 00180300 A PCI adapter has requested a memory address that is not available or the PCI adapter might be defective Action 1 Make sure that the memory address for all other adapters are set correctly in the Configuration Setup Utility program If the memory resource settings are not correct change the settings 2 Ifthe memory resource settings are correct the PCI adapter might be defective Call for service 00180400 A PCI adapter has requested a memory address that is not available Action If all memory addresses are being used you might need to remove an adapter to make memory address space available to the PCI adapter Disabling the adapter BIOS on the adapter might correct the error Refer to the documentation provided with the adapter 00180500 A PCI adapter ROM error occurred Action Remove the PCI adapters If you can start the server without the adapters reinstall each adapter one at a time and retest after each is reinstalled When an adapter fails replace it If you cannot isolate and correct the problem call for service 00180600 A PCI to PCI bridge error occurred More than one PCI bus tried to access memory below 1 MB Action Remove the PCI adapter that has the PCI bridge If you can start the server without the adapter reinstall and retest the adapter If the adapter fails replace it If you cannot isolate and correct the problem call for service 00180700 xxxxyyyy Planar PCI
157. ice n on tape drives adapter m that have a push button where n is the number of the device and m is the adapter number The unload eject push button test failed for device n on adapter m where n is the number of the device and m is the adapter number The Read Write Self diagnostic failed for device Insert a new tape n on adapter m cartridge then run the diagnostic test again where n is the number of the device and m is the adapter number Refer to the information that is provided with the tape drive If the problem persists call for service 301 Keyboard Failed On system board keyboard test failed 1 Verify that the keyboard cable is connected 2 If the problem remains replace the keyboard cable If the problem persists call for service 302 Mouse Failed On system board pointing deice test failed Replace the pointing device If the problem persists call for service Chapter 7 Solving Problems 143 Diagnostic programs and error messages Code Function Result Text message Action 305 Video monitor Any message Refer to the information that came with the monitor 405 Ethernet Failed In PCI slot n Replace the Ethernet adapter in slot n If the where n is the PCI slot number in which the problem persists call failing Ethernet adapter is installed for service On system board Call for service 415 Analog digital Not No modem was detected
158. ich will display during POST You can remove or change the name only from the System Security menu You can use any combination of up to 16 characters for the system owner s name Start Options Select this choice to view or change the start options This choice appears only on the full Configuration Setup Utility main menu Start options take effect when you start your server You can select keyboard operating characteristics such as the keyboard speed You also can specify whether the keyboard number lock starts on or off You also can enable the server to run without a diskette drive monitor or keyboard The server uses a startup sequence to determine the device from which the operating system loads For example you can define a startup sequence that Chapter 3 Configuring your server 15 Using the Configuration Setup Utility program 16 checks for a startable diskette in the diskette drive then checks the hard disk drive in bay 1 and then checks a network adapter You also can select which PCI SCSI adapter is given boot precedence The first drive that is attached to the selected adapter will be assigned drive number 80L and the operating system will start from that drive The default for boot precedence is Disabled The range of choices depends upon the number of PCI SCSI adapters installed in the server You can enable a virus detection test that checks for changes in the master boot record at startup You also can choose t
159. ide information about the POST error messages that can appear during startup POST message Description 062 The server failed to boot on three consecutive attempts All caches are disabled Repeatedly turning the server on and then off or resetting the server might cause this problem Action Start the Configuration Setup Utility program and verify that all settings are correct Use the Cache Control selection in the Advanced Setup menu of the Configuration Setup Utility program to enable the caches If the problem persists call for service When the problem is corrected be sure to enable the caches 101 102 106 An error occurred during the system board and microprocessor test Action Call for service 114 An adapter read only memory ROM error occurred Action Remove the options If you can start the server without the options installed reinstall each option one at a time and retest after each is reinstalled When an option fails replace it If you cannot isolate and correct the problem call for service Table 14 POST error messages 124 IBM Netfinity 5100 User s Reference POST POST message Description 129 An error was detected in the L1 cache of one of the microprocessors Action 1 If you just installed a microprocessor verify that the microprocessor is installed and seated correctly 2 Ifthe problem persists check to see if the system has isolated
160. ient Services for Netfinity Manager licenses are available for purchase from your IBM representative Note This section provides installation instructions for all operating systems supported by Netfinity Manager However not all operating systems described in this section are certified for use with all Netfinity server models For a list of supported operating system for you Netfinity server model see the Server Proven list at http www ibm com pc compat Copyright IBM Corp 2000 29 Netfinity Manager Netfinity Manager documentation The Netfinity directory on the ServerGuide Netfinity Applications CD contains online versions PDF format of all Netfinity Manager documentation For more information on included documentation see Getting more information about Netfinity Manager on page 55 Netfinity Manager system requirements The minimum system requirements for Netfinity Manager vary based on which supported operating system is running on your system If you are installing Netfinity Manager for OS 2 see Netfinity Manager for OS 2 system requirements e Ifyou are installing Netfinity Manager for Windows 95 or Windows 98 see Netfinity Manager for Windows 95 and Windows 98 system requirements on page 31 If you are installing Netfinity Manager for Windows NT see Netfinity Manager for Windows NT system requirements on page 31 Netfinity Manager for OS 2 system requirements The minimum sy
161. ific environment System BIOS update program updates the BIOS level directly from the CD Correct device drivers are provided based on the server model and hardware detected NOS partition size and file system type are selectable during setup Popular network operating system NOS updates provided on the ServerGuide Operating System Updates CD No need to download and install diskettes Includes Administrator tools such as Diskette Factory Powerful application programs are provided at no additional charge 23 Using the ServerGuide CDs Features at a glance Summary of ServerGuide features Note Exact features and functions can vary with the release of ServerGuide To learn more about the release you that have start the Netfinity Setup and Installation CD and view the online overview Netfinity Setup and Installation CD Note Requires a supported Netfinity server with an enabled startable bootable CD ROM drive Not all features are supported on all models e Sets system date and time Detects the ServeRAID adapter or controller and runs the ServeRAID configuration program Updates the licensed internal code firmware level without creating diskettes e Checks the system BIOS level to see if a later level is available from the CD Can update BIOS without creating diskettes Updates firmware for Advanced System Management adapters and controllers e Provides the Netfinity Performanc
162. iguration information such as system configuration memory contents interrupt request IRQ use direct memory access DMA use device drivers and so on by selecting Hardware Info from the top of the screen When the tests have completed you can view the Test Log by selecting Utility from the top of the screen If the hardware checks out OK but the problem persists during normal server operations a software error might be the cause If you suspect a software problem refer to the information that comes with the software package Viewing the test log The test log will not contain any information until after the diagnostic program has run Note Ifyou already are running the diagnostic programs begin with step 3 To view the test log 1 Turn on the server and watch the screen IBM Netfinity 5100 User s Reference Diagnostic programs and error messages If the server is on shut down your operating system and restart the server 2 When the message F2 for Diagnostics appears press F2 If a power on password or administrator password is set the server prompts you for it Type in the appropriate password then press Enter 3 When the Diagnostic Programs screen appears select Utility from the top of the screen 4 Select View Test Log from the list that appears then follow the instructions on the screen The system maintains the test log data while the server is powered on When you turn off the power to
163. is green LED lights when there is transmit or receive activity to or from the server Chapter 1 Introducing the IBM Netfinity 5100 9 Operator information panel 10 IBM Netfinity 5100 User s Reference Chapter 2 Arranging your workspace Comfort To get the most from your server arrange both the equipment you use and your work area to suit your needs and the kind of work you do Your comfort is of foremost importance but light sources air circulation and the location of electrical outlets also can affect the way you arrange your workspace Although no single working position is ideal for everyone here are a few guidelines to help you find a position that suits you best Sitting in the same position for a long time can cause fatigue A good chair can make a big difference The backrest and seat should adjust independently and provide good support The seat should have a curved front to relieve pressure on the thighs Adjust the seat so that your thighs are parallel to the floor and your feet are either flat on the floor or on a footrest When using the keyboard keep your forearms parallel to the floor and your wrists in a neutral comfortable position Try to keep a light touch on the keyboard and your hands and fingers relaxed You can change the angle of the keyboard for maximum comfort by adjusting the position of the keyboard feet Adjust the monitor so the top of the screen is at or slightly below eye level Place the
164. is includes the type and speed of the microprocessors and the amount of memory installed Changes that you make to configuration settings appear on this summary screen You cannot edit the fields This choice appears on both the full and limited Configuration Setup Utility menus System Information Select this choice to display information about your server Changes that you make on other menus might appear on this summary screen You cannot edit any fields The System Information choice appears only on the full Configuration Setup Utility main menu Product Data Select this choice to view system information such as the machine type and model the server serial number and the revision level or issue date of the BIOS stored in the flash electronically erasable programmable ROM EEPROM 14 IBM Netfinity 5100 User s Reference Using the Configuration Setup Utility program System Card Data Select this choice to view vital product data VPD for some server components Devices and I O Ports Select this choice to view or change the assignments for devices and input output ports This choice appears only on the full Configuration Setup Utility main menu Date and Time Select this choice to set the system date and time and to change the system time sent to the Advanced System Management Processor service processor when the server is started This choice appears only on the full Configuration Setup Utility main
165. is turned on Check all connections at the Ethernet controller and the hub Check the cable A crossover cable is required unless the hub has an X designation e Use another port on the hub If the hub does not support auto negotiation manually configure the Ethernet controller to match the hub If you manually configured the duplex mode make sure that you also manually configure the speed e Run diagnostics on the LEDs If the problem remains call for service The Ethernet Check the following Transmit Receive Note The Ethernet Transmit Receive Activity LED illuminates only when Activity light does not y y light ty lig data is sent to or by this Ethernet controller Make sure that you have loaded the network device drivers The network might be idle Try sending data from this workstation e Run diagnostics on the LEDs e The function of this LED can be changed by device driver load parameters If necessary remove any LED parameter settings when you load the device drivers Data is incorrect or sporadic Check the following Make sure that you are using Category 5 cabling when operating the server at 100 Mbps e Make sure that the cables do not run close to noise inducing sources like fluorescent lights The Ethernet controller stopped working when another adapter was added to the server Check the following e Make sure that the cable is connected to the Ethernet controller e Make sure
166. ive 2 Choose the bay in which you want to install the drive 3 Check the instructions that come with the drive to see if you need to set any switches or jumpers on the drive 4 To install the drive go to Installing a hot swap drive on page 86 or to Installing a non hot swap drive on page 89 as appropriate Chapter 6 Installing Options 85 Installing hot swap drives Installing a hot swap drive 86 Note The illustrations in this document might differ slightly from your hardware Slim filler Filler panel Hard disk drive Drive tray Drive tray handle in open position To install a drive in a hot swap drive bay Attention To maintain proper system cooling do not operate the server for more than two minutes without either a drive or a filler panel installed for each bay When you handle Electrostatic Discharge Sensitive devices ESD take precautions to avoid damage from static electricity For details on handling these devices refer to the following Web site and use a search term of ESD http www ibm com Remove the filler panel from one of the empty hot swap bays by inserting your finger into the depression at the left side of the filler panel and pulling it away from the server Note Ifyou are installing a half high hard disk drive you will need to remove two adjacent filler panels The two filler panels should be from either the top pair of bays the middle pair of
167. l the remote system desktop When you initiate an active Remote Workstation Control session clicks and keystrokes that are entered on your system are automatically passed to the remote system With Remote Workstation Control you can remotely start programs open and close windows enter commands and much more Screen View The Screen View service takes a snapshot of the system graphic display or any remote system running Netfinity Manager or Client Services for Netfinity Manager and displays it on the screen These snapshots can be saved as bitmaps and viewed later Security Manager The Security Manager service can prevent unauthorized access to some or all of the Netfinity Manager services It uses incoming user ID and password combinations and is available for network use only Serial Connection Control The Serial Connection Control service enables remote systems running Netfinity Manager to access the system through a phone line and modem With the Serial Connection Control service you do not have to be attached to a network to benefit from the outstanding remote system access monitoring and management capabilities of Netfinity Manager Note The system must have a properly installed and configured modem that supports at least 9600 baud for the Serial Connection Control service to function Service Configuration Manager Service Configuration Manager can save the configuration of a Netfinity Manager service from a selected
168. lanation of IBM s warranty terms Before you call for service Many computer problems can be solved without outside assistance by using the online help or by looking in the online or printed documentation that comes with your computer or software Also be sure to read the information in any README files that come with your software Most computers operating systems and application programs come with documentation that contains troubleshooting procedures and explanations of error messages The documentation that comes with your computer also contains information about the diagnostic tests you can perform If you receive a POST error code when you turn on your computer refer to the POST error message charts in your hardware documentation If you do not receive a POST error code but suspect a hardware problem refer to the troubleshooting information in your hardware documentation or run the diagnostic tests If you suspect a software problem consult the documentation including README files for the operating system or application program Getting customer support and service Purchasing an IBM PC hardware product entitles you to standard help and support during the warranty period If you need additional support and services a wide variety of extended services are available for purchase that address almost any need Using the World Wide Web On the World Wide Web the IBM Personal Computing Web site has up to date information about
169. lass A 192 miscellaneous 192 product 190 trademarks 191 O operating system ee Da 23 operator information pane 9 P password administrator 19 override switch 18 power on 17 PCI adapters 79 bus A 80 bus B 80 expansion slots 80 power cons 194 ower su Pee adding 96 installing or removing 95 removing 97 specifications 2 power supply Awa Qu option 95 power redundant problem solving 119 product notices 190 R rack installation 117 RAID See adapter S U information ook vii 70 electrical ix 73 hazardous voltage 96 laser x 74 lifting xi 75 safety requirements electronic emission Class A no tice 192 FCC Class A notice 192 SCSI adapter boot option 16 81 cabling requirements 112 RAID 4 11 setting IDs 112 SCSISelect Utility 13 19 ServeRAID programs 13 ServerGuide CDs 5 13 23 size 2 Slots See expansion slots specifications 1 starting the server static sensitive devices handling 70 stopping the server 8 switch block system board 66 system board layout connectors 197 external port 65 internal cables 64 options 63 LEDs 68 switches and jumpers 66 system board switch block 66 system management 4 116 T trademarks 191 troubleshooting 119 troubleshooting charts 151 turning off the server 8 turning on the server 7 U United States electronic emission Class A notice 192 United States FCC Class A notice 192 V video controller disabling 79 specifications 2 voltage regulator mod
170. lects between 10BASE T and 100BASE TX The controller provides full duplex FDX capability which allows simultaneous transmission and reception of data on the Ethernet local area network LAN IBM Netfinity 5100 User s Reference RAS features Redundant network interface card The addition of an optional redundant network interface card NIC provides a failover capability to a redundant Ethernet connection If a problem occurs with the primary Ethernet connection all Ethernet traffic associated with this primary connection is automatically switched to the redundant NIC This switching occurs without data loss and without user intervention Optional digital linear tape drive The addition of an optional digital linear tape drive DLT allows quick backup of large amounts of data IBM ServerGuide CDs The ServerGuide CDs that are included with your server provide programs to help you set up your server and install the network operating system NOS The ServerGuide program detects the hardware options that are installed and provides the correct configuration programs and device drivers In addition the ServerGuide CDs include a variety of application programs for your server For more information about the ServerGuide CDs see Chapter 4 Using the ServerGuide CDs on page 23 Reliability availability and serviceability features Three of the most important features in server design are reliability availability and se
171. lem persists call for service Warning Test setup error Cache is disabled Use system _ Use the Cache Control setup to enable before retrying the test choice from the Advanced Setup menu to enable the cache If the problem persists call for service 206 Diskette drive Failed Internal diskette drive bay Call for service 215 CD ROM Aborted The CD ROM drive is not present Verify that the cables are properly connected to the CD ROM If the problem persists call for service Failed On system board Call for service 217 Hard disk drive Failed BIOS drive where n is the drive bay number Call for service 142 IBM Netfinity 5100 User s Reference Diagnostic programs and error messages Code Function Result Text message Action 264 Magnetictape Aborted Test setup error No tape drive found Check the cable and drive power connections to the drive Refer to the information that is provided with the tape drive If the problem persists call for service Failed The load mount test failed for device n on Refer to the adapter m information provided with the tape drive where n is the number of the device and m is the adapter number If the problem persists The Self diagnostic failed for device n on adapter call for service m Note The push button test is where n is the number of the device and m is the applicable adapter number only to SCSI The unload eject test failed for dev
172. lete light in use light light arg P 100 LINK TX MB OK AX Ethernet Ethernet link Ethernet transmit System speed light status light receive activity light error light Power on light This green LED lights when system power is present in the server When this light flashes the server is in standby mode the system power supply is turned off and current is present If this light is not on the power cord is not connected the power supply has failed or this LED has failed POST complete light This green LED lights when the server completes the power on self test POST without any errors SCSI hard disk drive in use light This green LED lights when there is activity on a hard disk drive Information light This amber LED lights when the information log contains information about certain conditions in your server that might affect performance For example the light will be on if your server has multiple power supplies and does not have redundant power An LED on the diagnostic panel on the system board will also be on System error light This amber LED lights when a system error occurs An LED on the diagnostic panel on the system board will also be on to further isolate the error Ethernet speed light This green LED lights when the Ethernet LAN speed is 100 Mbps Ethernet link status light This green LED lights when there is an active connection on the Ethernet port Ethernet transmit receive activity light Th
173. lopment Corporation in the United States other countries or both Tivoli and NetView are trademarks of Tivoli Systems Inc in the United States other countries or both Intel MMX LANDesk Pentium Pentium II Xeon and Pentium III Xeon are trademarks or registered trademarks of Intel Corporation in the United States other countries or both Microsoft Windows and Windows NT are trademarks or registered trademarks of Microsoft Corporation UNIX is a registered trademark in the United States and other countries and is licensed exclusively through The Open Group Java and all Java based trademarks and logos are trademarks or registered trademarks of Sun Microsystems Inc in the United States other countries or both Other company product and service names may be trademarks or service marks of others Important notes Processor speeds indicate the internal clock speed of the microprocessor other factors also affect application performance When referring to hard disk drive capacity MB stands for 1000000 bytes and GB stands for 1000000000 bytes Total user accessible capacity may vary depending on operating environments Maximum internal hard disk drive capacities assume the replacement of any standard hard disk drives and population of all hard disk drive bays with the largest currently supported drives available from IBM Unless otherwise stated IBM makes no representations or warranties with respect to non IBM produc
174. m being installed To create a customized installation the INSTALL INI file must be edited For example when creating a customized Netfinity Manager for Windows 95 or NT installation edit the INSTALL INI file that is found on Netfinity Manager directory The INSTALL INI file has three sections separated by the line The first section contains the installation configuration that can be selected during installation There can be no more than eight choices Each choice takes up two lines The first line is the text that is displayed next to the installation configuration radio button The second line is a list of the options in the third section that will be installed when this choice is selected for installation For example IBM SysMgt Install Script Version 2 Do not remove this comment line Netfinity Manager Installation Manager 16900 Advanced System Management Support ServProc 450 Capacity Manager Enhancement CapMgt 5600 Remote Workstation Control RWC 2000 World Wide Web Enhancement TCPIP Required WebManager 3000 IsTcpip Netfinity Manager CD for Windows 95 NT NetFinity Admin NULL Manager CL 0 1 NETFBASE EXE CCL 0 1 NETDOM INI CCL 0 1 NETNODES INI CCL O 1 INSTALL BAT CCL 0 1 NETFINST EXE CCL 0 1 INSTALL INI CCL O 1 WININST HLP CL 0 1 APCKINST DLL Screen Capture GUI NULL Manager CL 0 1 SAVEG EXE CLO 1 SAVEG HLP This INSTALL INI will create a Netfinity Manager installation configuratio
175. m partition on the default drive The system partition provides server specific utility programs such as the Service Processor DOS Utility Program To access programs on the system partition restart the server and press Alt F1 when the Alt F1 prompt appears on the screen The system partition menu displays the programs available for your server model Chapter 4 Using the ServerGuideCDs 25 Network operating system NOS installation Note To find out which servers run utility programs from the system partition start the Netfinity Setup and Installation CD and view the online overview Network operating system NOS installation overview You can use ServerGuide to shorten your installation time ServerGuide provides the necessary device drivers based on the hardware and NOS you are installing The following is a brief explanation of a typical ServerGuide NOS installation Note Exact features and functions can vary with the release of ServerGuide e After you have completed the setup process you are ready to load the operating system installation program You will need your copy of the NOS CD to complete the installation ServerGuide stores information about the server model service processor hard disk controllers and network adapters ServerGuide then checks the CD for newer device drivers ServerGuide stores this information for the NOS installation program e ServerGuide presents partition options that are based on
176. manage and install engineering changes that apply to the Machine If a Machine does not function as warranted during the warranty period and IBM or your reseller are unable to either 1 make it do so or 2 replace it with one that is at least functionally equivalent you may return it to your place of purchase and your money will be refunded The replacement may not be new but will be in good working order Extent of Warranty The warranty does not cover the repair or exchange of a Machine resulting from misuse accident modification unsuitable physical or operating environment improper maintenance by you or failure caused by a product for which IBM is not responsible The warranty is voided by removal or alteration of Machine or parts identification labels THESE WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE ALL OTHER WARRANTIES OR CONDITIONS EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF EXPRESS OR IMPLIED WARRANTIES SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU IN THAT EVENT SUCH WARRANTIES ARE LIMITED IN DURATION TO THE WARRANTY PERIOD NO WARRANTIES APPLY AFTER THAT PERIOD Items Not Covered by Warranty IBM does not warrant u
177. menu The system time is in a 24 hour format hour minute second You can set a time delta to be added or subtracted from the system time that is sent to the service processor Advanced System Management Processor each time the server is started Use the number keys to enter the hours and minutes and or to add or subtract from the system time If you want the system clock time to be the same as the Advanced System Management Processor clock time leave the value set at its default of 0 System Security Select this choice to set passwords or a system owner s name This choice appears only on the full Configuration Setup Utility main menu You can implement two levels of password protection Power on Password Select this choice to set or change a power on password See Using passwords on page 17 for more information Administrator Password Select this choice to set or change an administrator password Attention If an administrator password is set and then forgotten it cannot be overridden or removed You must replace the system board The administrator password provides access to all choices on the Configuration Setup Utility main menu You can set change or delete both the administrator and power on passwords and allow a power on password to be changed by the user See Using passwords on page 17 for more information System Owner s Name Select this choice to specify a system owner s name wh
178. monitor at a comfortable viewing distance usually 51 to 61 cm 20 to 24 in and position it so you can view it without having to twist your body Also position other equipment you use regularly such as the telephone or a mouse within easy reach Glare and lighting Position the monitor to minimize glare and reflections from overhead lights windows and other light sources Even reflected light from shiny surfaces can cause annoying reflections on your monitor screen Place the monitor at right angles to windows and other light sources when possible Reduce overhead lighting if necessary by turning off lights or using lower wattage bulbs If you install the monitor near a window use curtains or blinds to block the sunlight You might have to adjust the Brightness and Contrast controls on the monitor as the room lighting changes throughout the day Where it is impossible to avoid reflections or to adjust the lighting an antiglare filter placed over the screen might be helpful However these filters might affect the clarity of the image on the screen try them only after you have tried all other methods of reducing glare Dust buildup compounds problems that are associated with glare Remember to clean your monitor screen periodically using a soft cloth that is moistened with a nonabrasive liquid glass cleaner Air circulation Your server and monitor produce heat Your server has one or more fans that pull in fresh air and force out ho
179. ms that are on the network with descriptive system keywords Enter these keywords in the appropriate System Keywords fields e Select Netfinity Manager Options optional Click on the Options button to open the Netfinity Manager Options window The Netfinity Manager Options window contains special options that affect Netfinity Manager network operations Available options include Force Remote Logons If the Force Remote Logons option is enabled the system will not be able to save the User ID Password combinations that were used when accessing remote systems This will force you to manually log on each time a remote system is accessed Service Execution Alerts If the Service Execution Alerts option is enabled the Netfinity Manager Service Manager will generate a Netfinity Manager alert whenever one of the user s Netfinity Manager services is started by a remote user The alert includes the name of the service that was run and information about the user that started the service Show Network Support If the Show Network Support option is enabled the Netfinity Manager Support Program or Network Interface will be visible as a minimized process in the Windows NT 4 0 task bar This enables the user to shut down the Netfinity Manager Support Program If the Netfinity Manager Support Program is to remain invisible to the user do not enable this option Remote User Authorization for Screen Access If the Remote User Authorization f
180. n The default setting is Off When On sets the host bus speed to 100 MHz When Off the host bus speed is 133 MHz Power on override The default setting is Off disabled When On overrides the power on switch and forces power on mode The system will always boot without the use of the power on switch Reserved Reserved Reserved 4 3 2 1 Reserved Table 4 Switches 1 8 Chapter 6 Installing Options 67 System board System board LED locations The following illustration identifies system board LEDs You might need to refer to this figure when troubleshooting a problem Note The illustrations in this document might differ slightly from your hardware DIMM 4 failure CR20 Microprocessor 2 failure CR7 DIMM 3 failure CR18 Microprocessor 1 failure CR1 DIMM 2 fail re CR28 Voltage regulator module VRM2 failure CR16 DIMM 1 ET a wt failure CR21 Integrated voltage regulator VRM1 failure CR4 Power on indicator CR56 he iS es Diagnostics panel Advanced System N 2 Management Processor E error CR70 ey ee NET N
181. n automatically disable the failing memory bank and continue operating with reduced memory capacity If this occurs you must manually enable the memory bank after the problem is corrected Select Memory Settings from the Advanced Setup menu use the arrow keys to highlight the bank that you want to enable then use the arrow keys to select Enable System Service Processor Settings Select this choice to view the interrupt request setting IRQ used by the Advanced System Management Processor system service processor You can then use the arrow keys to select a new IRQ setting for the Advanced System Management Processor from the list of available choices e Event Error Logs Select this choice to view or clear error logs Select Clear error logs to clear the error or event log Select POST Error Log to view the three most recent error codes and messages that the system generated during POST Select System Event Error Log to view the system event error log The system event error log contains all the system error and warning messages that the system has generated You can use the arrow keys to move between pages in the system event error log Save Settings Select this choice to save your customized settings e Restore Settings Select this choice to delete your changes and restore the previous settings e Load Default Settings Select this choice to cancel your changes and restore the factory settings e Exit Setup If you
182. n that also installs Advanced System Management Capacity Manager Remote Workstation Control and Netfinity Manager World Wide Web enhancement The second section contains the names of the CD that this installation script will use The third section contains the list of options that can be installed These are the options that are selected by the choices in the first section The options are consecutively numbered starting at 1 so any inserted options will change the number of all following options Each option uses the following format Option Name Dll entrypoint 58 IBM Netfinity 5100 User s Reference Netfinity Manager option file option file install command install command Option Name An identifying comment by the installation program All options must have a different Option Name This is used only for identification Dll entrypoint Used to determine whether an option is valid for a given target machine In most cases it should be the reserved string NULL The easiest way to customize an installation is to simply put a semicolon in front of any service that you want to remove from the installation To add a line item in a specific section add all the necessary item information in the format shown in the following example Before Screen Capture GUI NULL Manager CL 0 1 SAVEG EXE CL 0 1 SAVEG HLP After Screen Capture GUI NULL Manager CL 0 1 SAVEG EXE CL 0 1 SAVEG HLP CL 0 1 CUSTOM INI Chapter
183. n the PCI bus Action Verify that the Ethernet controller is enabled If the problem persists go to Starting the diagnostic programs on page 136 to run the diagnostic programs PCNTNW NW 180 The DMA parameter is not necessary for PCI device Explanation The Ethernet controller does not require a DMA setting Action None necessary message is for information only Table 20 Novell NetWare or IntraNetWare ODI driver messages for the Ethernet controller Network driver interface specification 2 01 OS 2 driver messages This section provides explanations of the error messages for the NDIS 2 01 OS 2 drivers and suggested actions to resolve each problem PCNTND 1 Unable to open the Protocol Manager Explanation The NDIS stack is not configured correctly Action Check and correct your configuration PCNTND 6 Out of memory while allocating buffers Explanation The driver could not allocate the requested buffers Action Check your system configuration Edit the PROTOCOL INI file to reduce the number of Txbuffers and Rxbuffers specified for the driver Table 21 NDIS 2 01 OS 2 driver messages for the Ethernet controller Chapter 7 Solving Problems 161 Troubleshooting charts PCNTND 7 A Protocol Manager device error occurred Explanation The NDIS stack is not configured correctly Action Check and correct your configuration PCNTND 8 Bad status for the
184. nd device drivers from the World Wide Web at http www pc ibm com support 1 Select Servers 2 From the Family field select your server model 26 Netfinity 5100 User s Reference Network operating system NOS installation 3 To download NOS installation instructions click Software information The information appears on the window Additional programs included with ServerGuide As a convenience ServerGuide comes with additional software to assist you with the server installation NOS updates ServerGuide includes selected NOS updates that are provided by NOS software developers Refer to the README file on the root directory of the ServerGuide Operating System Updates CD Applications A variety of powerful applications are included with ServerGuide and you do not need activation keys Offerings can vary with the release Check the Netfinity Applications CD labels for a list or start the Netfinity Setup and Installation CD and view the online overview Installing applications Installation instructions vary with the NOS you are using Refer to the NOS specific installation instructions that are printed on each ServerGuide Netfinity Applications CD label Note You will also receive a TechConnect CD with your server You must have Windows installed to run the TechConnect program The program autostarts when the CD is inserted Error symptoms This section provides ServerGuide error symptoms and troubleshooti
185. nformation must not be construed to mean that IBM intends to announce such IBM products programming or services in your country Requests for technical information about IBM products should be made to your IBM reseller or IBM marketing representative No part of this publication may be reproduced or distributed in any form or by any means without prior permission in writing from the International Business Machines Corporation COPYRIGHT INTERNATIONAL BUSINESS MACHINES CORPORATION 2000 All rights reserved 190 IBM Netfinity 5100 User s Reference Product warranties and notices Note to U S Government Users Documentation related to restricted rights Use duplication or disclosure is subject to restrictions set forth in GSA ADP Schedule Contract with IBM Corp Year 2000 readiness and instructions This is a Year 2000 Readiness Disclosure A product is Year 2000 Ready if the product when used in accordance with its associated documentation is capable of correctly processing providing and or receiving date data within and between the 20th and 21st centuries provided all other products for example software hardware and firmware used with the product properly exchange date data with it This IBM PC hardware product has been designed to process four digit date information correctly within and between the 20th and 21st centuries If your IBM computer is on when the century changes you should turn it off and then back
186. ng safety precaution Statement 3 A CAUTION When laser products such as CD ROMs DVD drives fiber optic devices or transmitters are installed note the following Do not remove the covers Removing the covers of the laser product could result in exposure to hazardous laser radiation There are no serviceable parts inside the device e Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure A DANGER Some laser products contain an embedded Class 3A or Class 3B laser diode Note the following Laser radiation when open Do not stare into the beam do not view directly with optical instruments and avoid direct exposure to the beam Touch the static protective bag containing the drive to any unpainted metal surface on the server then remove the drive from the bag and place it on a static protective surface Set any jumpers or switches on the drive according to the documentation that comes with the drive Install rails on the drive e If you are installing a standard size drive a Pull the blue slide rails off the back of the filler panel b Clip the rails onto the sides of the drive e If you are installing a digital linear tape DLT backup drive the slide rails and screws are included in the optional power supply backplane kit an additional power supply is needed to support the DLT 8 Align the rails on the drive with the gui
187. ng the IBM Online Assistant and you can participate in the IBM discussion forum For more detailed information about registering and creating a customized profile for your IBM products visit the following addresses on the Web http www ibm com pc register http www ibm com pc support 119 Solving problems Server working properly Check all cables for loose connections and verify that all optional devices you installed are on the Server Proven list You can view the Server Proven list at http www ibm com pc compat Problem gt a No Use the troubleshooting information provided with your server to determine the cause of the problem and the action to take Problem wA No Flash the latest levels of BIOS service processor diagnostics and RAID code You can download this code at http www ibm com pc support 120 IBM Netfinity 5100 User s Reference Support for Netfinity servers Register and profile your server After you register and profile you will be able to Diagnose problems using the IBM Online Assistant Participate in the IBM discussion forum Receive e mail notifications of technical updates related to your profiled products Register at http www ibm com pc register Profile at http www ibm com pc support
188. ng tips Look for the symptom in the left column of the chart Probable solutions to the problem are in the right column Setup Action Netfinity Setup e Be sure the system is a supported Netfinity server with a and Installation startable bootable CD ROM drive CD will not start Tf the startup boot sequence settings have been altered be sure the CD ROM is first in the boot sequence If more than one CD ROM drive is installed be sure that only one drive is set as the primary drive Start the CD from the primary drive ServeRAID Be sure there are no duplicate SCSI IDs or IRQ program cannot assignments VIEW allinstalled Be sure that the hard disk drive is connected properly drives or cannot install NOS Chapter 4 Using the ServerGuide CDs 27 Network operating system NOS installation Setup Action The Operating System Installation program continuously loops Free up more space on the hard disk ServerGuide will not start your NOS CD Be sure the NOS CD you have is supported by ServerGuide See the Netfinity Setup and Installation CD label for a list of NOS versions supported Cannot install NOS option is Be sure the NOS is supported on your server If the NOS is supported either there is no logical drive defined ServeRAID grayed out systems or the ServerGuide system partition is not present Run the setup and configuration program TechConne
189. ninterrupted or error free operation of a Machine Unless specified otherwise IBM provides non IBM machines WITHOUT WARRANTIES OF ANY KIND Any technical or other support provided for a Machine under warranty such as assistance via telephone with how to questions and those regarding Machine set up and installation will be provided WITHOUT WARRANTIES OF ANY KIND Warranty Service To obtain warranty service for the Machine contact your reseller or IBM In the United States call IBM at 1 800 772 2227 In Canada call IBM at 1 800 565 3344 You may be required to present proof of purchase IBM or your reseller provides certain types of repair and exchange service either at your location or at a service center to keep Machines in or restore them to conformance with their Specifications IBM or your reseller will inform you of the available types of service for a Machine based on its country of installation IBM may repair the failing Machine or exchange it at its discretion When warranty service involves the exchange of a Machine or part the item IBM or your reseller replaces becomes its property and the replacement becomes yours You represent that all removed items are genuine and unaltered The replacement may not be new but will be in good working order and at least functionally equivalent to the item replaced The replacement assumes the warranty service status of the replaced item Any feature conversion or upgrade IBM or you
190. nity Relational Database Tables Note The Netfinity Database Administration Tool can also be used to GRANT or REVOKE privileges e userid is the user ID to be granted access 3 Press Enter to execute the command To revoke privileges substitute REVOKE for GRANT in the command line Database privileges on OS 2 systems 1 Use the GRANT EXECUTE command to enable Netfinity Manager to access the database Type the following command at the OS 2 prompt DB2 GRANT EXECUTE ON PACKAGE NETFIN DB2SQLCO TO PUBLIC and then press Enter Note Specify PUBLIC or authorize only specific manager systems To limit access to the database substitute the authorization name of the managing system for PUBLIC 2 Use the CONNECT RESET command to disconnect current users from the database Type the following command at the OS 2 prompt DB2 CONNECT RESET and then press Enter 3 Use the NETFINDB GRANT command to grant or revoke database privileges To grant or revoke table privileges on OS 2 a Insert the Netfinity Manager CD into the CD ROM drive in this example drive D individual drive letters might be different b Make the CD ROM drive the active drive Type D and then press Enter c Type the following command NETFINDB GRANT ID id PUBLIC DBNAME databasename PRIV privilegecode where e idis the user ID to be granted access Chapter 5 Using the Netfinity Manager programs 41 Netfinity Manager e databasename is the name of t
191. notice is placed just before descriptions of potentially lethal or extremely hazardous procedure steps or situations Chapter 1 Introducing the IBM Netfinity 5100 3 Introducing the Netfinity 5100 What your IBM Netfinity 5100 offers 4 The unique design of your server takes advantage of advancements in symmetric multiprocessing SMP data storage and memory management Your server combines Impressive performance using an innovative approach to SMP Your server supports up to two Pentium III microprocessors Your server comes with one microprocessor installed you can install an additional microprocessor to enhance performance and provide SMP capability Large data storage and hot swap capabilities All models of the server support up to six hot swap hard disk drives This hot swap feature enables you to remove and replace hard disk drives without turning off the server Redundant power capabilities The standard 250 watt power supply in your server can handle a load of up to 250 watts By replacing the power backplane with the power backplane option you can install a second optional power supply This provides a full 500 watts of power If the average load on your server is less than 250 watts and a problem occurs with one of the power supplies the other power supply can handle the load redundant power If the average load on your server is greater than 250 watts and you have installed a second power supply you can install
192. nts of your server Diagnostic error messages indicate that a problem exists they are not intended to be used to identify a failing part Troubleshooting and servicing of complex problems that are indicated by error messages should be performed by trained service personnel Sometimes the first error to occur causes additional errors In this case the server displays more than one error message Always follow the suggested action instructions for the first error message that appears 134 IBM Netfinity 5100 User s Reference Diagnostic programs and error messages The following sections contain the error codes that might appear in the detailed test log and summary log when running the diagnostic programs The error code format is as follows fff ttt iii date cc text message where fff is the three digit function code that indicates the function being tested when the error occurred For example function code 089 is for the microprocessor ttt is the three digit failure code that indicates the exact test failure that was encountered These codes are for trained service personnel and are described in the Hardware Maintenance Manual iii is the three digit device ID These codes are for trained service personnel and are described in the Hardware Maintenance Manual date is the date that the diagnostic test was run and the error recorded cc is the check digit that is used to verify the validity of the information text messag
193. o run POST in the enhanced mode or the quick mode Advanced Setup Select this choice to change values for advanced hardware features such as cache control and PCI configuration This choice appears only on the full Configuration Setup Utility main menu A warning message appears above the choices on this menu to alert you that the system might malfunction if these options are configured incorrectly Follow the instructions on the screen carefully Processor Serial Number Access Select this choice to identify if the microprocessor serial number in the microprocessor is readable Core Chipset Control Select this choice to modify settings that control features of the core chip set on the system board Attention Do not make changes here unless directed to do so by an IBM authorized service representative Cache Control Select this choice to enable or disable the microprocessor cache In addition you can define the microprocessor cache type as write back WB or write through WT Selecting write back mode will provide the maximum system performance PCI Slot Device Information Select this choice to view and identify system resources used by PCI devices PCI devices automatically communicate with the server configuration information This usually results in automatic configuration of a PCI device Attention You must use the menu selections to save custom settings for the PCI Slot Device Information choice
194. oard options connectors The following illustration identifies system board connectors for user installable options Note The illustrations in this document might differ slightly from your hardware PCI slot 5 PCI slot 4 PCI slot 3 PCI slot 2 PCI slot 1 64 bit 64 bit 64 bit 32 bit 32 bit 33 MHz J44 Battery 33 MHz J39 33 MHz J34 33 MHz J32 33 MHz J27 DIMM 1 J23 DIMM 2 J21 DIMM 3 J19 f DIMM 4 J18 aa m Microprocessor 2 U17 H T m Microprocessor 1 U3 i Voltage regulator module VRM2 U29 iro COUN Chapter 6 Installing Options 63 System board 64 System board internal cable connectors The following illustration identifies system board connectors for internal cables Note The illustrations in this document might differ slightly from your hardware channel B J29 channel A J17 L oa mmm
195. ocessor 2 The Microprocessor 2 Error LED will be on If the problem persists call for service 00019701 Processor 1 failed the built in self test Action Replace microprocessor 1 The Microprocessor 1 Error LED will be on If the problem persists call for service 00019702 Processor 2 failed the built in self test Action Replace microprocessor 2 The Microprocessor 2 Error LED will be on If the problem persists call for service Table 14 POST error messages Chapter 7 Solving Problems 131 POST POST message Description 00180100 A PCI adapter has requested memory resources that are not available Action 1 Make sure that the PCI adapter and all other adapters are set correctly in the Configuration Setup Utility program If the memory resource settings are not correct change the settings 2 If all memory resources are being used you might need to remove an adapter to make memory available to the PCI adapter Disabling the adapter BIOS on the adapter might correct the error Refer to the documentation provided with the adapter 00180200 A PCI adapter has requested an I O address that is not available or the PCI adapter might be defective Action 1 Make sure that the I O address for the PCI adapter and all other adapters are set correctly in the Configuration Setup Utility program 2 Ifthe I O port resource settings are correct the PCI adapter mig
196. of time after system startup RAID Manager The RAID Manager service can monitor manage and configure an assortment of Redundant Arrays of Independent Disk RAID adapters and arrays without requiring the RAID system to be taken offline to perform maintenance Use the RAID Manager to gather data about the system RAID array and RAID adapter rebuild failing drives add or remove logical drives perform data integrity tests and many other RAID system tasks This service is available for stand alone use and network use by any system that has a supported RAID adapter 52 IBM Netfinity 5100 User s Reference Netfinity Manager Remote Session Use Remote Session to establish a fully active command session with any remote Netfinity Manager system Remote System Manager Use Remote System Manager to access and manage any Netfinity Manager service on any Netfinity Manager system in the network The Netfinity Manager system on the network is organized into easy to manage logical groups that can be updated automatically using the auto discovery feature Remote Workstation Control Remote Workstation Control can monitor or control the screen display of a remote system that is running Netfinity Manager or Client Services for Netfinity Manager Once you initiate a Remote Workstation Control session with another Netfinity Manager system you can passively monitor events that are occurring on the display of the remote system or actively contro
197. on 1 death or personal injury or physical damage to your real property solely caused by IBM s negligence and 2 the amount of any other actual direct damages up to the IBM Netfinity 5100 User s Reference Product warranties and notices greater of Irish Pounds 75 000 or 125 percent of the charges if recurring the 12 months charges apply for the Machine that is the subject of the claim or which otherwise gives rise to the claim Applicability of suppliers and resellers unchanged The following paragraph is added at the end of this Section IBM s entire liability and your sole remedy whether in contract or in tort in respect of any default shall be limited to damages ITALY Limitation of Liability The following replaces the second sentence in the first paragraph In each such instance unless otherwise provided by mandatory law IBM is liable for no more than item 1 unchanged 2 as to any other actual damage arising in all situations involving non performance by IBM pursuant to or in any way related to the subject matter of this Statement of Warranty IBM s liability will be limited to the total amount you paid for the Machine that is the subject of the claim Applicability of suppliers and resellers unchanged The following replaces the second paragraph of this Section Unless otherwise provided by mandatory law IBM and your reseller are not liable for any of the following items 1 and 2 unchanged 3 indirect d
198. on of code in this protected area that enables the server to start up and to read a flash diskette The flash utility recovers the system BIOS from the BIOS recovery files on the diskette To recover the BIOS 1 Turn off the server and peripheral devices and disconnect all external cables and power cords then remove the cover 2 Locate the boot block jumper block J37 on the system board uama m m Boot block a jumper J37 li li l l b i li li l li li li li i li m IiNNIT 3 Place a jumper on pins 2 and 3 to enable BIOS recovery mode 4 Insert the BIOS flash diskette into the diskette drive 5 Restart the server The Recovery Boot screen will appear A progress report Loading data from diskette xx is displayed When programming is underway a further progress Chapter 7 Solving Problems 145 Status LEDs report Programming block n of 7 yy is displayed When the procedure complete the message Recovery complete remove the diskette and return boot block switch to the off position before rebooting is displayed 6 Remove the flash diskette from the diskette drive 7 Turn the server off 8 Remove the jumper on
199. on one edge of the DIMM and then on the other edge of the DIMM Be sure to press straight into the connector Be sure that the retaining clips snap into the closed positions c Make sure the retaining clips are in the closed position If a gap exists between the DIMM and the retaining clips the DIMM has not been properly installed In this case open the retaining clips and remove the DIMM then reinsert the DIMM 6 If you have other options to install or remove do so now otherwise go to Installing the cover on page 101 Installing a microprocessor Your server comes with one microprocessor installed on the system board If you install an additional microprocessor your server can operate as a symmetric multiprocessing SMP server With SMP certain operating systems and application programs can distribute the processing load between the microprocessors This enhances performance for database and point of sale applications integrated manufacturing solutions and other applications Notes 1 Before you install a new microprocessor review the documentation that comes with the microprocessor so that you can determine whether you need to update the server basic input output system BIOS The latest level of BIOS for your server is available through the World Wide Web and the IBM Bulletin Board System BBS Refer to Service support on page 169 for the appropriate World Wide Web addresses and bulletin board telephone number
200. onfigured modem 2 To most effectively manage Windows NT systems any user that will be using Netfinity Manager on a Windows NT system locally or remotely must have administrator level access to the system Starting the Netfinity Manager installation program For instructions on installing Client Services for Netfinity Manager see the documentation listed in Getting more information about Netfinity Manager on page 55 To start the Netfinity Manager installation program on a system that is running Windows NT 4 0 1 Start the computer with your operating system 2 Place the ServerGuide Netfinity Applications CD into the CD ROM drive 3 Follow the instructions for your operating system below e OS 2 Warp Server a From a command prompt type xX where x is the CD ROM drive letter and then press Enter Type SCOS2 and then press Enter The ServerGuide Netfinity Applications windows opens Select IBM Netfinity Manager from the Available Applications selection list Note To install Client Services for Netfinity Manager select Client Services for Netfinity Manager from the Available Applications list and then refer to the Client Services for Netfinity Manager User s Guide for additional installation instructions d Click Install Product to start the installation process Windows 95 98 or NT a Click the Start button b Click Run from the Start button menu c Type 32 IBM Netfinity 5
201. onformance statement This product is in conformity with the protection requirements of EC Council Directive 89 336 EEC on the approximation of the laws of the Member States relating to electro magnetic compatibility Attention This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures Appendix B Product warranties and notices 193 Product warranties and notices Taiwan electrical emission statement a RAR AL aE eee ay A TRE wo gt HE J AEM Base PAE AF gt TJ AB RAIA TA O A ARTF o PA ACRE RAR RU 201 J Ro Japanese Voluntary Control Council for Interference VCCI statement TORE TAAL Ee EK RE an A Qam R V CC 1 oZ DS TFAMARRINRE CT OORE ZERE CHESS ERDE Z B TEZ T42 27320 4 2 O P N A DAN J PASA ZWE S k BR SHNZLERHYVET Power cords 194 For your safety IBM provides a power cord with a grounded attachment plug to use with this IBM product To avoid electrical shock always use the power cord and plug with a properly grounded outlet IBM power cords used in the United States and Canada are listed by Underwriter s Laboratories UL and certified by the Canadian Standards Association CSA For units intended to be operated at 115 volts Use a UL listed and CSA certified cord set consisting o
202. ontract with a 10 incident limit For more information about purchasing Network and Server Support see Ordering support line services Ordering support line services Enhanced PC Support Line and Network and Server Support Line services are available for products on the Supported Products list To receive a Supported Products list In the U S 1 Call 1 800 426 3395 2 Select document number 11683 for Network and Server support 3 Select document number 11682 for Enhanced PC support In Canada contact IBM Direct at 1 800 465 7999 or 1 Call 1 800 465 3299 2 Select the HelpWare catalog In all other countries contact your IBM reseller or IBM marketing representative For more information or to purchase these services e Inthe U S call 1 800 772 2227 In Canada call 1 800 465 7999 In all other countries contact your HelpCenter IBM Netfinity 5100 User s Reference Getting help service and information Warranty and repair services You can upgrade your standard hardware warranty service or extend the service beyond the warranty period Warranty upgrades in the U S include e Carry in service to on site service If your warranty provides carry in repair service you can upgrade to on site repair service either standard or premium The standard upgrade provides a trained servicer within the next business day 9 a m to 5 p m local time Monday though Friday The premium upgrade pro
203. or Screen Access option is enabled a remote user cannot use either Remote Workstation Control or Screen View on your system without your permission When this option is enabled and a remote user attempts to use one of these services on your system a window will pop up on your desktop alerting you that a remote user is attempting to use the Remote Workstation Control or Screen View service and asking whether you want to permit this user to use this service on your system You can click Yes or No If you do not make a selection within 15 seconds for example if you are not sitting at your system when the access attempt is made Netfinity Manager will automatically prevent the remote user from using the service on your system Disable DNS Name Resolution If the Disable DNS Name Resolution option is enabled Netfinity Manager will use only a numeric TCP IP address for example 8 24 67 32 to communicate with remote systems and will not attempt to resolve the numeric address into an alphanumeric Domain Name Server DNS address for example your system ibm com Select this option if you are using Netfinity Manager is a WINS networking environment or if you are using TCP IP in an environment that does not have a Domain Name Server Chapter 5 Using the Netfinity Manager programs 37 Netfinity Manager To enable one or more of the available Netfinity Manager Options 1 Click Options 2 Select one or more Netfinity Manager options 3
204. or change the SCSI controller settings To reset the SCSI controller to its default values press F6 then follow the instructions that appear on the screen You can view or change the following controller settings Host Adapter SCSI ID Select this choice to view the SCSI controller ID normally 7 SCSI Parity Checking Select this choice to view the assigned value of Enabled Host Adapter SCSI Termination Select this choice to view the assigned value of Automatic Boot Device Options Select this choice to configure startable device parameters Before you can make updates you must know the ID of the device whose parameters you want to configure SCSI Device Configuration Select this choice to configure SCSI device parameters Before you can make updates you must know the ID of the device whose parameters you want to configure Note The Maximum Sync Transfer Rate represents the transfer rate for Ultra SCSI devices The transfer rate for Ultra3 SCSI LVD devices is 160 0 The transfer rate for Ultra2 SCSI LVD devices is 80 0 The transfer rate for Fast SCSI devices is 20 0 Advanced Configuration Options Select this choice to view or change the settings for advanced configuration options These options include enabling support for large hard disk drives and support for drives with UltraSCSI speeds IBM Netfinity 5100 User s Reference Using the SCSIJSelect utility program SCSI Disk Utilities
205. or hardware error occurred Action Call for service 187 The VPD serial number is not set Action The system serial number is set in the VPD EEPROM at the time of manufacturing If the system board has been replaced the system serial number will be invalid and should be set From the main menu of the Configuration Setup Utility program select System Information then select Product Data If the problem persists call for service Table 14 POST error messages 126 IBM Netfinity 5100 User s Reference POST POST message Description 188 A vital product data VPD error occurred Action Call for service 189 An attempt has been made to access the server with invalid passwords After three incorrect attempts the server locks up that is the logon data fields are no longer available to the user 201 An error occurred during the memory controller test This error can be caused by Incorrectly installed memory e A failing memory module e Aprocessor board problem A system board problem Action 1 Ifyou just installed memory verify that the new memory is correct for your server Also verify that the memory is installed and seated correctly 2 Ifthe problem persists check to see if the system has isolated the problem to a memory module If the System Error light on the operator information panel is on check to see if the MEM LED on the diagnostic LED panel is on If it is on check the DIMM Error
206. ormation Notes 1 If you have a power on password or administrator password set you must type the password and press Enter when prompted before POST will continue 2 A single problem might cause several error messages When this occurs work to correct the cause of the first error message After you correct the cause of the first error message the other error messages usually will not occur the next time you run the test POST beep code descriptions Beep codes are sounded in a series of beeps For example a 1 2 4 beep code sounds like one beep a pause two consecutive beeps another pause and four more consecutive beeps The possible types of beep codes that your server might emit include the following No beeps If no beep occurs after your server completes POST that is after the System POST Complete OK light on the operator information panel is illuminated call for service Continuous beep Your startup boot microprocessor has failed or your system board or speaker subsystem might contain a failing component If the system continues through POST with no errors call for service If no video appears the startup processor has failed replace the startup processor One short beep One beep indicates that your server successfully completed POST POST detected no configuration or functional errors One beep also occurs after your server completes POST if you enter an incorrect power on password Two short beeps POST
207. ort is automatically configured during installation of the Netfinity Manager However the database system itself must be configured Instructions for configuring the database follow A raw data dump to a file is also available and will run without a database System requirements Netfinity Manager DB2 database export is supported on systems running Netfinity Manager for OS 2 Netfinity Manager for Windows 95 Netfinity Manager for Windows 98 and Netfinity Manager for Windows NT For more information about supported version numbers refer to Table 3 on page 48 Attention Using Netfinity Manager database support with systems running unsupported versions of DB2 or the DB2 Client might cause unpredictable results and might halt the system See the DB2 Installation Guide for general requirements and supported protocols Installing and configuring the database The following information describes the steps to install and configure the DB2 database Note If your primary system is OS 2 refer to Installing the database on OS 2 on page 39 1 Start a DB2 command window Note If it is not already running start the DB2 database manager 2 Type the following command DB2 CREATE databasename ON d where databasename is the name of the database e d is the drive where the database is created 3 Press Enter 4 Next you must configure the tables for ODBC database support For information on configuring the database for ODBC r
208. ory errors These convenient monitors are detachable and scalable enabling only the monitors needed to remain available at all times Use the System Monitor Threshold Manager to set threshold levels for any of the monitored components When exceeded these thresholds will generate user configured alerts Data is continually collected from the time the system starts A sophisticated data handling technique is used to weigh the individual values average concurrent samples and post single values that accurately reflect long term system activity This technique allows system activity records to be maintained without creating enormous data files This service is available for both stand alone and network use System Partition Access The System Partition Access allows for greatly simplified system partition file handling both locally and remotely Individual files and entire directories can be renamed or deleted from the system partition Individual files can be renamed deleted or copied into the system partition Also the entire partition can be backed up restored or deleted This service is available for stand alone use and network use by any system that has a System Partition System Profile The System Profile provides a convenient notebook of pertinent data about a particular user or system It features many predefined fields for extensive user specific data including name address office number and location and phone number System
209. ote The illustrations in this document might differ slightly from your hardware ao mm Boot block jumper J37 ES A n a CIC DC SET EEE REKE E EN mn B System board Diagnostics switch block SW1 panel System board jumper blocks Any jumper blocks on the system board that are not shown in the illustration are reserved For normal operation of the system no jumpers should be installed on any of the jumper blocks See Recovering BIOS on page 145 for information about the boot block jumper System board switch block The switch block contains microswitches 1 8 As pictured in this illustration switch 8 is at the top of the switch block and switch 1 is at the bottom The Off position for each switch is the side nearer the diagnostics panel 66 IBM Netfinity 5100 User s Reference System board The following table describes the function for each switch Switch number Switch description 8 Bypass power on password The default setting is Off When toggled to the On position and back to Off clears the power on password if one is set Reserved The default setting is Off Clock frequency selectio
210. ote The power on indicator CR56 lights when system power is present in the server When this light flashes the server is in standby mode the system power supply is turned off and current is present Diagnostics panel LEDs PS1 Power supply 1 failure PS2 Power supply 2 failure PS3 Power supply 3 failure NON Non redundant power OVER Overspec The system has exceeded the power capabilities of the installed power supply units NMI Non maskable interrupt occurred TEMP System temperature exceeded maximum rating FAN _ A fan failed or is operating slowly MEM Memory failure One or more memory DIMMS have failed CPU Microprocessor failure One or both microprocessors have failed 68 IBM Netfinity 5100 User s Reference Before you begin PCIA Error on PCI channel A or system board Note PCI bus A is often referred to as PCI bus 0 PCIB Error on PCI channel B or system board Note PCI bus B is often referred to as PCI bus 1 VRM Error on voltage regulator module or on integrated voltage regulator DASD1 A hot swap disk drive backplane or other part of SCSI channel A has failed DASD2 A SCSI device on SCSI channel B has failed Before you begin Before you begin to install options in your server read the following information Become familiar with the safety and handling guidelines specified under Handling static sensitive devices on page 70 and read the safety statements in Safety information
211. out Netfinity Manager that might not be covered in your documentation b The Netfinity Manager folder also contains the Network Driver Configuration object which you can use to reconfigure your network protocols and system keywords and the Netfinity Manager Database Tables object which contains a handy online reference for all of the data tables in the Netfinity Manager database For more information on Netfinity Manager database support see Netfinity Manager database support on page 38 c The Netfinity Manager folder also contains a Netfinity Database Administration object You can use Netfinity Database Administration to configure Netfinity Manager database support For more information on Database Administration see ODBC Database Support in Netfinity Manager Quick Beginnings 2 Start the Netfinity Service Manager To start the Netfinity Service Manager double click the Netfinity Service Manager object Netfinity Manager Service Manager All Netfinity Manager services that are supported by the operating system can be started from the Netfinity Manager Service Manager window The services that are available for use depend on the installation configuration that was selected during installation Chapter 5 Using the Netfinity Manager programs 49 Netfinity Manager 50 NetFinity Service Manager Tie Critical File Monitor DMI Browser Event Scheduler oF 2 Process Manager Remote System Manager Screen
212. out a hub or if you are not using a hub with X ports use a crossover cable Note To determine whether a hub has an X port check the port label If the label contains an X the hub has an X port Determine if the hub supports auto negotiation If not try configuring the integrated Ethernet controller manually to match the speed and duplex mode of the hub Check the Ethernet controller lights on the operator information panel These lights indicate whether a problem exists with the connector cable or hub 156 IBM Netfinity 5100 User s Reference Troubleshooting charts The Ethernet Link Status light illuminates when the Ethernet controller receives a LINK pulse from the hub If the light is off there might be a bad connector or cable or a problem with the hub The Ethernet Transmit Receive Activity light illuminates when the Ethernet controller sends or receives data over the Ethernet Network If the Ethernet Transmit Receive Activity light is off make sure that the hub and network are operating and that the correct device drivers are loaded The Ethernet Speed 100 Mbps light illuminates when the Ethernet controller LAN speed is 100 Mbps Make sure that you are using the correct device drivers supplied with your server Check for operating system specific causes for the problem Make sure that the device drivers on the client and server are using the same protocol Test the Ethernet controller H
213. ow you test the Ethernet controller depends on which operating system you are using see the Ethernet controller device driver README file Ethernet controller troubleshooting chart You can use the following troubleshooting chart to find solutions to 10 100 Mbps Ethernet controller problems that have definite symptoms Ethernet controller problem Suggested Action The server stops running when loading device drivers The PCI BIOS interrupt settings are incorrect Check the following e Determine if the interrupt IRQ setting assigned to the Ethernet controller is also assigned to another device in the Configuration Setup Utility program Although interrupt sharing is allowed for PCI devices some devices do not function well when they share an interrupt with a dissimilar PCI device Try changing the IRQ assigned to the Ethernet controller or the other device For example for NetWare Versions 3 and 4 it is recommended that disk controllers not share interrupts with LAN controllers Make sure that you are using the most recent device driver available from the World Wide Web Run the network diagnostic program If the problem remains call for service Table 19 Ethernet troubleshooting chart Chapter 7 Solving Problems 157 Troubleshooting charts Ethernet controller Suggested Action problem Ethernet Link Status light Check the following does not light Make sure that the hub
214. ower lights are on For any other combination of lights see Power supply LEDs on page 146 Starting the server After you plug the power cord of your server into the power supply and an electrical outlet the server can start in several ways e You can press the Power control button on the front of the server to start the server Chapter 1 Introducing the IBM Netfinity 5100 7 Server controls Note After you plug the power cord of your server into an electrical outlet wait approximately 20 seconds before pressing the Power control button During this time the system management processor is initializing and the Power control button does not respond If the server is turned on a power failure occurs and unattended start mode is enabled in the Configuration Setup utility program the server will start automatically when power is restored If AC power is present the server is off and the wake up feature is enabled in the Configuration Setup utility program the wake up feature will turn on the server at the set time If AC power is present the server is off and ring signal detect is enabled in the Configuration Setup utility program you can turn on the server by telephone input The Netfinity Advanced System Management Processor can also turn on the server Statement 5 A A CAUTION The power control button on the device and the power switch on the power supply do not turn off the electrical current su
215. per clips hair pins or screws into the server Handling static sensitive devices When you handle Electrostatic Discharge Sensitive devices ESD take precautions to avoid damage from static electricity For details on handling these devices refer to the following Web site and use a search term of ESD http www ibm com Safety information Before installing this product read the Safety Information book Adal la be i ay Nen Antes de instalar este produto leia o Manual de Informa es sobre Seguran a RAP m Wa Z PER CSD FH Prije instalacije ovog proizvoda pro itajte priru nik sa sigurnosnim uputama P ed instalac tohoto produktu si p e t te p ru ku bezpe nostn ch instrukc L s h ftet med sikkerhedsforskrifter f r du installerer dette produkt Lue Safety Information kirjanen ennen kuin asennat t m n tuotteen 70 IBM Netfinity 5100 User s Reference Before you begin Avant de proc der l installation de ce produit lisez le manuel Safety Information Vor Beginn der Installation die Broschtire mit Sicherheitshinweisen lesen Mpv eyKataotroete aut To mpoidv diabdote To eyxeipidio Safety Information JMM MATN TIN XIP TIT 1811 wWpnnw 797 Przed zainstalowaniem tego produktu nale y przeczyta broszur Informacje Dotycz ce Bezpiecze stwa Prima di installare questo prodotto leggere l opuscolo contenente le informazioni sulla sicurezza AME BAT SAIC ZERRA A TEV o A
216. planation You tried to load another instance of the driver with a different I O address This new adapter could not be found Action Verify that you installed an IBM Netfinity 10 100 Fault Tolerant Adapter and make sure that the adapter is seated correctly If the adapter is seated correctly call for service PCNTNW NW 072 A resource tag is unavailable Explanation The driver tried to allocate some resources that were not available Action Add more memory or free some memory resources in the server Then restart the server PCNTNW NW 073 Unable to allocate memory Explanation The driver failed to allocate the memory needed for normal operation Action Add more memory or free some memory resources in the server Then restart the server PCNTNW NW 074 The hardware interrupt cannot be set Explanation An attempt was made to initialize a given hardware interrupt The attempt was not successful Action Verify that the Ethernet controller is enabled If the Ethernet controller is enabled go to Starting the diagnostic programs on page 136 to run the diagnostic programs If you have an Ethernet adapter installed make sure that the adapter does not share an IRQ with any other device PCNTNW NW 075 The Multiple Link Interface Driver MLID cannot be registered with the Link Support Layer LSL Explanation An error occurred while the driver was trying to register with the LSL Action Check the ver
217. pplied to the device The device also might have more than one power cord To remove all electrical current from the device ensure that all power cords are disconnected from the power source AA 2 Ca 1 WI gt zm You can turn off the server as follows You can press the Power control button on the front of the server This starts an orderly shutdown of the operating system if this feature is supported by your operating system and places the server in standby mode Note After turning off the server wait at least 5 seconds before you press the Power control button to power the server on again You can press and hold the Power control button for more than 4 seconds to cause an immediate shutdown of the server and place the server in standby mode You can use this feature if the operating system ceases to function You can disconnect the server power cords from the electrical outlets to shut off all power to the server Note Wait about 15 seconds after disconnecting the power cords for your system to stop running Watch for the Power on light on the operator information panel to stop blinking 8 IBM Netfinity 5100 User s Reference Operator information panel Operator information panel The following illustration shows the location of the lights on the operator information panel on the front of the server see Server controls and indicators on page 6 SCSI hard Power on POST disk drive Information light comp
218. problem persists call for service Chapter 7 Solving Problems 137 Diagnostic programs and error messages Code Function Result Text message Action 030 SCSI interface Failed SCSI adapter in slot n failed register counter Refer to the power test information provided with the adapter for where n is the slot number of the failing instructions adapter If the problem persists call for service SCSI controller on system board failed Call for service register counter power test 035 ServeRAID Aborted Test setup error No ServeRAID adapter found Make sure the on system board or PCI bus ServeRAID adapter is properly installed If the problem remains replace the ServeRAID adapter If the problem persists call for service Failed Adapter in slot n adapter drive configuration Run the ServeRAID error Configuration Utility where n is the slot number of the failing If the problem adapter remains replace the Adapter in slot n internal error Awa adapter in slot 1 where n is the slot number of the failing f adapter If the problem persists Logical drive m on adapter in slot n call for service where m is the number of the failing logical drive and n is the slot number of the adapter On system board internal error Run the ServeRAID On system board adapter drive configuration Configuration Utility error cal di If the problem persists Logical d
219. ptional power supply in this bay LED PS1 on the system board diagnostics panel refers to this power supply See System board LED locations on page 68 for more information about the diagnostics panel Power supply bay 2 If you install an optional power supply in this bay LED PS2 on the system board diagnostics panel refers to this power supply See System board LED locations on page 68 for more information about the diagnostics panel Power supply 3 Your server comes with this power supply installed in this bay LED PS3 on the system board diagnostics panel refers to this power supply See System board LED locations on page 68 for more information about the diagnostics panel Chapter 6 Installing Options 95 Adding a power supply AC power LED This light provides status information about the power supply During normal operation both the AC and DC power LEDs are on See Power supply LEDs on page 146 for more information DC power LED This light provides status information about the power supply During normal operation both the AC and DC power LEDs are on See Power supply LEDs on page 146 for more information Statement 8 A CAUTION Never remove the cover on a power supply or any part that has the following label attached Hazardous voltage current and energy levels are present inside any component that has this label attached There are no serviceable parts inside these components If
220. r reseller services must be installed on a Machine which is 1 for certain Machines the designated serial numbered Machine and 2 at an engineering change level compatible with the feature conversion or IBM Netfinity 5100 User s Reference Product warranties and notices upgrade Many features conversions or upgrades involve the removal of parts and their return to IBM A part that replaces a removed part will assume the warranty service status of the removed part Before IBM or your reseller exchanges a Machine or part you agree to remove all features parts options alterations and attachments not under warranty service You also agree to 1 ensure that the Machine is free of any legal obligations or restrictions that prevent its exchange 2 obtain authorization from the owner to have IBM or your reseller service a Machine that you do not own and 3 where applicable before service is provided a follow the problem determination problem analysis and service request procedures that IBM or your reseller provides b secure all programs data and funds contained in a Machine c provide IBM or your reseller with sufficient free and safe access to your facilities to permit them to fulfill their obligations and d inform IBM or your reseller of changes in a Machine s location IBM is responsible for loss of or damage to your Machine while it is 1 in IBM s possession or 2 in transit in those cases where IBM
221. re and cable connections are secure If the option comes with its own test instructions use those instructions to test the option If the failing option is a SCSI option verify that 1 The cables for all external SCSI options are connected correctly 2 The last option in each SCSI chain or the end of the SCSI cable is terminated correctly 3 Any external SCSI option is turned on You must turn on an external SCSI option before turning on the server If the problem remains call for service Parallel port The number of parallel ports displayed is less than the number of parallel ports installed Verify that 1 Each port is assigned a unique address 2 The parallel port adapter if you installed one is seated properly If the problem remains call for service Power problems The server does not power on Verify that 1 The power cables are properly connected to the server 2 The electrical outlet functions properly 3 The type of memory installed is correct 4 If you just installed an option remove it and restart the server If the server now powers on you might have installed more options than the power supply supports 5 The LEDs on the power supply are on If the problem remains call for service Table 18 Troubleshooting charts 154 IBM Netfinity 5100 User s Reference Troubleshooting charts Device Suggested action Printer problems Verify t
222. rectly to avoid possible danger If you replace the battery you must adhere to the following instructions Note In the U S call 1 800 IBM 4333 for information about battery disposal If you replace the original lithium battery with a heavy metal battery or a battery with heavy metal components be aware of the following environmental consideration Batteries and accumulators that contain heavy metals must not be disposed of with normal domestic waste They will be taken back free of charge by the manufacturer distributor or representative to be recycled or disposed of in a proper manner To order replacement batteries call 1 800 772 2227 within the United States and 1 800 465 7999 or 1 800 465 6666 within Canada Outside the U S and Canada call your IBM reseller or IBM marketing representative Note After you replace the battery you must reconfigure your server and reset the system date and time 166 IBM Netfinity 5100 User s Reference Replacing the battery Statement 2 AN CAUTION When replacing the lithium battery use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer If your system has a module containing a lithium battery replace it only with the same module type made by the same manufacturer The battery contains lithium and can explode if not properly used handled or disposed of Do not e Throw or immerse into water e Heat to more than 100 C 212 F e R
223. response file See the NETFBASE RSP file located in the directory in which Netfinity Manager was installed for an example of a response file with comments on the included parameters IS drive path Specifies the drive and path to install from This is the directory to which the files were copied IT drive Specifies the drive to install to Default is the current startup drive ITU drive path Specifies the drive and path of the CONFIG SYS file to update The default is to change the CONFIG SYS in the root directory of the drive specified in the T parameter or the startup drive This parameter is ignored if the ChangeConfig parameter in the response file is FALSE For example the line NETFINST R NETFBASE RSP S Y NETFIN T C TU D will install Netfinity Manager using the options in the response file NETFBASE RSP from the directory Y NETFIN to drive C the directory to which the files are installed is taken from the response file and will modify the CONFIG SYS file in the D directory Note For information on how to use a CID enabled software distribution manager refer to the publications provided with the individual CID enabled product Chapter 5 Using the Netfinity Manager programs 57 Netfinity Manager Customized installation For security reasons not all users might need to have access to all services User access can be restricted by creating a customized installation that will prevent some services fro
224. rive on system board adapter Gall to service Adapter in slot n memory allocation error Call for service where n is the slot number of the failing adapter On system board memory allocation error On system board PCI configuration error On system board POST error Adapter in slot n POST error Replace the ServeRAID adapter in where n is the slot number of the failing slot n If the problem adapter persists call for Adapter in slot n PCI configuration error service where n is the slot number of the failing adapter SCSI drive on adapter in slot n SCSI ID m Check the cable and power connections on where n is the slot number of the adapter and m the drive If the is the SCSI ID of the drive problem persists call for service 138 IBM Netfinity 5100 User s Reference Diagnostic programs and error messages Code Function Result Text message Action 075 Powersupply Failed Voltage sensed by the system is out of range Call for service 089 Microprocessor Failed Invalid microprocessor in slot xyz or BIOS setup 1 Check the system problem error log for the related error where xyz identifies the microprocessor that is messages causing the error message 2 If your server does Processor in socket id xyz is installed but not not have the latest functioning level BIOS installed updat where xyz identifies the microprocessor that is i TO LAKE causing the error message 3 If the problem remains repla
225. river the network address cannot be altered and it will not appear on the screen No field will appear beneath the Driver Enabled check box if you select the IPX or TCP IP Network Driver 3 When enabling the NetBIOS Network Driver a network address will be selected and displayed in the Network Address field To change this default name enter any 1 8 character address However this address must be unique to the system If this NetBIOS address is identical to the NetBIOS address of another system on the network it will prevent Netfinity Manager from starting properly 4 When enabling the Serial Netfinity Manager driver type a name that will be used to identify the system in the Unique Machine Dialup Name field This name can be up to 32 characters long and must be unique to the system If this name is not unique it can prevent remote Netfinity Manager users from using the Serial Connection Control service to access the system c Enable the Network Driver 36 IBM Netfinity 5100 User s Reference Netfinity Manager When you have entered all required information click the Driver Enabled check box to activate the driver on startup If the system supports multiple network interfaces add additional network drivers by repeating steps b and c d Identify the system with System Keywords optional To make full use of the Remote System Manager s discovery process identify the system and each of the Netfinity Manager syste
226. rmation provided with the RAID adapter for information about adding a drive Replacing a drive in a hot swap bay You do not have to turn off the server to remove or install the hot swap drives Attention 1 Before you remove a hot swap hard disk drive that is not defective back up all important data 2 To avoid damage to a hard disk drive DO NOT remove the drive from the hot swap bay until it has had time to spin down approximately 30 seconds Handle the drive carefully 3 Before you replace a hot swap drive make sure it is defective If you partially or completely remove a good drive instead of a defective one your server might lose valuable data This situation is especially relevant if your server has a RAID adapter installed and you assigned RAID level 1 or 5 to the logical drives in your disk array The RAID adapter can rebuild the data that you need provided that certain conditions are met Refer to the information provided with the RAID adapter for further details Refer to the following illustration of the tower model while you perform the steps in this procedure Chapter 6 Installing Options 87 Installing hot swap drives 88 Note The illustrations in this document might differ slightly from your hardware Slim filler Filler panel Hard disk drive Drive tray Drive tray handle in open position To replace a drive in a hot swap bay 1 Before you begin do the
227. rmine the cause of the error and the action you should take Lit LED on diagnostics panel Cause Action None The Advanced System Management Verify that the Advanced System Processor has failed Management Processor LED on the system board is on Have the system serviced PS1 Power supply 1 has failed Replace power supply 1 PS2 Power supply 2 has failed Replace power supply 2 PS3 Power supply 3 has failed Replace power supply 3 NON Power supply redundancy has been lost Check the PS1 PS2 and PS3 LEDs and Note This LED will not be lit if your replace any indicated power supply server has only one power supply Install an additional power supply or however the power is not remove optional devices from the redundant with only one power server supply installed OVER The system has exceeded the power Install an optional additional power supply capabilities of the installed power supply or remove optional devices from the server Table 17 Light path diagnostics 148 IBMO Netfinity 5100 User s Reference Status LEDs Lit LED on diagnostics panel Cause Action NMI A nonmaskable interrupt occurred 1 Ifthe PCI A or PCI B LED is on follow the instructions for those LEDs 2 If neither the PCI A or PCI B LED is on restart the server If the problem persists have the system serviced TEMP The system temperature has exceeded a 1 Check to see if a fan has failed
228. ropriate so that they can be added later The installation is now complete Shut down and restart the system for the system configuration changes to take effect Netfinity Manager database support Netfinity Manager supports the collection and export of a vast amount of system specific data to a Netfinity Manager database Netfinity Manager databases can be created on database management systems using DB2 Lotus Notes or Microsoft SQL Microsoft SQL is supported through open database connectivity ODBC and is available on systems running Netfinity Manager for OS 2 Windows 95 or Windows NT If the system supports ODBC the user can access and export DB2 data through ODBC as well Once support for one or more of these databases has been installed along with Netfinity Manager data can be exported from these Netfinity Manager services Alert Manager Software Inventory System Information Tool System Profile System Monitor Information on how to install and configure support for database export follows 38 IBM Netfinity 5100 User s Reference Netfinity Manager If support for DB2 database export is being installed see DB2 database support e If support for Lotus Notes database export is being installed see Lotus Notes database support on page 43 If support for ODBC database export is being installed see ODBC database support on page 44 DB2 database support Support for DB2 database exp
229. rting the server after each adapter is removed If the problem persists have the system serviced Table 17 Light path diagnostics Chapter 7 Solving Problems 149 Status LEDs Lit LED on diagnostics panel Cause Action PCIB An error occurred on PCI bus B An adapter in PCI slot 3 4 or 5 caused the error or the system board caused the error 1 Check the error log for additional information 2 If you cannot isolate the failing adapter from the information in the error log try to determine the failing adapter by removing one adapter at a time from PCI bus B PCI slots 3 4 and 5 and restarting the server after each adapter is removed If the problem persists have the system serviced VRM One of the VRMs on the system board has failed Check the VRM failure LEDs on the system board e If the VRM1 Failure LED is on have the system serviced If the VRM2 Failure LED is on 1 Turn off the server reseat the VRM and restart the server 2 Ifthe problem persists replace the VRM If the problem still persists have the system serviced DASD1 SCSI channel A has failed This is the SCSI channel for the hot swap hard disk drives 1 If an amber LED on a hot swap hard disk drive is on replace the hard disk drive 2 Run the diagnostics programs Replace any identified failing device 3 Ifthe error log indicates a temperature problem and the fans are working
230. rviceability RAS These factors help to ensure the integrity of the data stored on your server that your server is available when you want to use it and that should a failure occur you can easily diagnose and repair the failure with minimal inconvenience The following is an abbreviated list of the RAS features that your server supports Menu driven setup system configuration RAID configuration and diagnostic programs Power on self test POST Integrated Netfinity Advanced System Management Processor Predictive failure alerts Remote system problem analysis support Power and temperature monitoring Hot swap drive bays Error codes and messages System error logging Upgradable BIOS diagnostics and Netfinity Advanced System Management Processor code Automatic restart after a power failure Parity checking on the PCI buses CRC checking on the SCSI buses Error checking and correcting ECC memory Redundant hot swap power supply option Redundant Ethernet capabilities with optional adapter Vital Product Data VPD on system board power backplane SCSI backplane and each power supply Operator information panel Diagnostic LEDs on the system board Customer support center 24 hours per day 7 days a week 1 Service availability will vary by country Response time will vary depending on the number and nature of incoming calls Chapter 1 Introducing the IBM Netfinity 5100 5 Server controls Server controls and indic
231. s 2 Obtain an SMP capable operating system optional For a list of supported operating systems see http www ibm com pc us compat on the World Wide Web 3 Your server comes with one microprocessor installed in the microprocessor connector U3 that is closest to the power supply This is the startup boot microprocessor A microprocessor installed in connector U17 is microprocessor 2 If more than one microprocessor is installed the microprocessor installed in microprocessor connector U17 is the startup processor and the microprocessor installed in U3 is the application processor Attention To avoid damage and ensure proper server operation when you install a new or an additional microprocessor use microprocessors that have the same cache size and type and the same clock speed Microprocessor internal clock frequencies and external clock frequencies must be identical See the ServerProven list at http www ibm com pc netfinity for a list of microprocessors for use with your server Chapter 6 Installing Options 93 Installing a microprocessor Note The illustrations in this document might differ slightly from your hardware Terminator card Microprocessor 2 VRM Microprocessor 1 Switch block VRM connector To install an additional microprocessor Attention When you handle Electrostatic Discharge Sensitive devices ESD take precautions to avoid damage from static electricity For details on handling
232. s an IBM machine its features conversions upgrades elements or accessories or any combination of them The term Machine does not include any software programs whether pre loaded with the Machine installed subsequently or otherwise Unless IBM specifies otherwise the following warranties apply only in the country where you acquire the Machine Nothing in this Statement of Warranty affects any statutory rights of consumers that cannot be waived or limited by contract If you have any questions contact IBM or your reseller Machine Netfinity 5100 Warranty Period Three years Contact your place of purchase for warranty service information Some IBM Machines are eligible for On site warranty service depending on the country where service is performed The IBM Warranty for Machines IBM warrants that each Machine 1 is free from defects in materials and workmanship and 2 conforms to IBM s Official Published Specifications The warranty period for a Machine is a specified fixed period commencing on its Date of Installation The date on your sales receipt is the Date of Installation unless IBM or your reseller informs you otherwise Copyright IBM Corp 2000 181 Product warranties and notices 182 During the warranty period IBM or your reseller if approved by IBM to provide warranty service will provide repair and exchange service for the Machine without charge under the type of service designated for the Machine and will
233. sary to remove the cover 2 The illustrations in this document might differ slightly from your hardware Top cover Left side latch To remove the server top cover 1 Review the information in Before you begin on page 69 2 If you are planning to install or remove any part other than a hot swap hard disk drive or hot swap power supply turn off the server and all attached devices and disconnect all external cables and power cords 3 Release the left and right side latches and pull the server out of the rack enclosure until both slide rails lock Note When the server is in the locked position you can reach the cables on the back of the server 4 Move the cover release lever down while sliding the top cover toward the rear of the server about 25 mm 1 inch Lift the cover off the server and set the cover aside Attention For proper cooling and airflow replace the cover before turning on the server Operating the server for extended periods of time over 30 minutes with the cover removed might damage server components Chapter 6 Installing Options 77 Removing the server door tower model Removing the server door and bezel tower model Note The illustrations in this document might differ slightly from your hardware Bezel release lever To remove the server door 1 Unlock and open the server door 2 Locate the flange on the top edge of the door
234. server See the documentation that comes with the adapter for more information Configuring for failover The failover feature currently is supported by Windows NT Server and IntraNetWare The setup required for each operating system follows Windows NT Server To install the IBM Netfinity 10 100 Fault Tolerant Adapter device drivers 1 Add the redundant NIC adapter according to the instructions that are provided with the adapter 2 Use the ServerGuide CDs to install the AMD PCNet Ethernet Family adapter device driver 114 IBM Netfinity 5100 User s Reference I O ports 3 Do not select the Grouping box at this point you must first restart the machine From the Windows NT Server desktop select Control Panel then select the Network icon then select the Adapters tab Highlight one of the adapters that will be in the redundant pair and then click the Properties button Check the Grouping box This will show the possible combinations for redundant pairs Select the adapter pair you want and then select OK Note that the integrated Ethernet controller is located at PCI bus A slot 2 Select Close to exit from the Network setup When you restart the server the failover function will be in effect If a failover occurs a message is written to the NT Event Viewer log IntraNetWare 1 Add the redundant NIC adapter according to the instructions that are provided with the adapter 2 Load the
235. sion of the NetWare or IntraNetWare Operating System Make sure that this driver is correct for the version of NetWare or IntraNetWare that you are using Restart the server PCNTNW NW 079 The Multiple Link Interface Driver MLID did not initialize MSMTx Free Count Explanation The MSMTx Free Count is not initialized correctly Action Restart the server If the problem persists call for service PCNTNW NW 086 The driver parameter block is too small Explanation The driver parameter block is too small Action Restart the server If the problem persists call for service PCNTNW NW 087 The media parameter block is too small Explanation The driver media parameter block is too small Action Restart the server If the problem persists call for service PCNTNW NW 091 The hardware configuration conflicts Explanation You tried to load a new frame type for the existing controller The hardware assumptions made in doing so are incorrect This error can also occur if you try to specify a mode such as redundancy that conflicts with another specified mode Action Make sure that your hardware configuration matches the software settings Table 20 Novell NetWare or IntraNetWare ODI driver messages for the Ethernet controller 160 IBM Netfinity 5100 User s Reference Troubleshooting charts PCNTNW NW 126 The group bit in the node address override was cleared Explanation The IEEE addr
236. solated the problem to a memory module If the System Error light on the operator information panel is on check to see if the MEM LED on the diagnostic LED panel is on If it is on check the DIMM Error LEDs next to the memory sockets If a DIMM Error LED is on run the diagnostic program for the memory Ifthe tests fail replace the DIMM If the problem persists after you replace the DIMM call for service Ifthe memory tests do not fail call for service If no error LED is on the error logs in the Configuration Setup Utility program might provide additional information on the memory error If the problem persists call for service 175 A vital product data VPD error occurred Action Call for service 176 A security hardware error occurred A Action Check for indications that someone has tampered with the server If no one has tampered with the server call for service 184 The power on password information stored in your server has been removed Action From the Configuration Setup Utility program main menu select System Security Then follow the instructions on the screen If this information cannot be restored call for service 185 A power failure damaged the stored information about the drive startup sequence Action From the Configuration Setup Utility program main menu select Start Options then follow the instructions on the screen If this information cannot be restored call for service 186 A system board
237. ssemble Dispose of the battery as required by local ordinances or regulations Statement 3 CAUTION When laser products such as CD ROMs DVD drives fiber optic devices or transmitters are installed note the following Do not remove the covers Removing the covers of the laser product could result in exposure to hazardous laser radiation There are no serviceable parts inside the device e Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure A Danger Some laser products contain an embedded Class 3A or Class 3B laser diode Note the following Laser radiation when open Do not stare into the beam do not view directly with optical instruments and avoid direct exposure to the beam 74 IBM Netfinity 5100 User s Reference Before you begin Statement 4 A ep 218 kg 37 lbs 232 kg 70 5 lbs 255 kg 121 2 Ibs CAUTION Use safe practices when lifting Statement 5 A A CAUTION The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical current from the device ensure that all power cords are disconnected from the power source AA 20 gt 1 KI gt zm Chapter 6 Installing Options 75 Removing the cover door and bezel Removing the cov
238. st of startup devices in the Startup device data fields Is the drive you want to start from in the startup sequence Yes Exit from this screen then select Exit Setup to exit the Configuration Setup menu Go to step 3 No Follow the instructions on the screen to add the drive then save the changes and exit the Configuration Setup menu Restart the server 3 Is an operating system installed Yes Turn off the server Go to step 4 No Install the operating system in your server then follow your operating system instructions to shut down and restart the server 4 During server startup watch for messages indicating a hardware problem If the same error message appears call for service 2400 An error occurred during the testing of the video controller on the system board This error can be caused by a failing monitor a failing system board or a failing video adapter if one is installed Action Verify that the monitor is connected correctly to the video connector If the monitor is connected correctly call for service 2462 A video memory configuration error occurred Action Make sure that the monitor cables are correctly and securely connected to the server If the problem persists call for service 5962 An IDE CD ROM configuration error occurred Action Check the signal and power cable connections to the CD ROM drive If the problem persists call for service Table 14 POST error messages 130 IBM Netfinity
239. stem requirements for Netfinity Manager for OS 2 are OS 2 version 3 0 or later e Approximately 19 MB 22 MB of hard disk space space required depends on system configuration A LAN adapter card and one or more of the following communications protocols IBM TCP IP for OS 2 version 1 2 or later required for Netfinity Manager with Web Enhancement NetBIOS Note The Netfinity Manager NetBIOS requirements are three names two sessions and nine network control blocks NCBs IPX SNA IBM Communications Manager 2 version 1 1 only Note Systems using Netfinity Manager with Microsoft SNA Server cannot communicate with systems that run the Microsoft SNA Server client Netfinity Manager supports only server to server communications between systems that run Microsoft SNA Server software However Netfinity Manager systems running Microsoft SNA Server can communicate with other Netfinity Manager systems using any of the other supported SNA stacks e A 9600 baud or greater modem optional The hard disk requirement for Client Services for Netfinity Manager is 6 MB 9 MB of hard disk space All other system requirements are the same as for Netfinity Manager for OS 2 Note Serial Connection Control will not function on systems that do not have a properly installed and configured modem 30 IBM Netfinity 5100 User s Reference Netfinity Manager Netfinity Manager for Windows 95 and Windows 98 system requir
240. swap drive bays However when you attach SCSI devices to the external SCSI connector you must set a unique ID for the device Refer to the information that is provided with the device for instructions to set its SCSI ID 112 IBM Netfinity 5100 User s Reference I O ports SCSI connector pin number assignments The following table shows the pin number assignments for the 68 pin SCSI connectors 34 1 a k en der Re H lek dL kud 68 35 Pin Signal Pin Signal 1 Data 12 35 Data 12 2 Data 13 36 Data 13 3 Data 14 37 Data 14 4 Data 15 38 Data 15 5 Data P1 39 Data P1 6 Data 0 40 Data 0 7 Datal 41 Datal 8 Data 2 42 Data2 9 Data 3 43 Data3 10 Data 4 44 Data 4 11 Data 5 45 Data5d 12 Data 6 46 Data6 13 Data 7 47 Data7 14 Data P 48 DataP 15 Ground 49 Ground 16 DIFFSENS 50 Ground 17 Term power 51 Term power 18 Term power 52 Term power 19 Reserved 53 Reserved 20 Ground 54 Ground 21 Attention 55 Attention 22 Ground 56 Ground 23 Busy 57 Busy 24 Acknowledge 58 Acknowledge 25 Reset 59 Reset 26 Message 60 Message 27 Select 61 Select 28 Control Data 62 Control Data 29 Request 63 Request 30 Input Output 64 Input Output 31 Data 8 65 Data 8 32 Data9 66 Data9
241. system to a service configuration file SCF Once created SCF files can be used by Event Scheduler to restore the configuration to the same system or it can be used in conjunction with Event Scheduler to duplicate that configuration on other similar systems you choose Chapter 5 Using the Netfinity Manager programs 53 Netfinity Manager Software Inventory Software Inventory enables the user to create and manage software product dictionaries that can be used to easily maintain an inventory of all application programs installed on the system System Diagnostics Manager System Diagnostics Manager enables you to initiate a variety of diagnostic tasks on systems that support ROM based diagnostics The results of all previously run diagnostic sessions are stored and can be examined using System Diagnostics Manager to help diagnose and resolve system problems System Information Tool The System Information Tool enables quick and convenient access to detailed information on the hardware and software configurations of the system System Information Tool gathers information about almost any computer however the most detail is provided when this service is used with IBM computers This service is available for both stand alone and network use System Monitor The System Monitor provides a convenient method of charting and monitoring the activity of anumber of components in a system including processor usage disk space used and ECC mem
242. t 3 Wait five seconds then turn on the server If the POST error message does not reappear either the serial cable or the device is probably failing See the documentation that comes with the serial device for additional testing information If the POST error message reappears call for service 1162 The serial port configuration conflicts with another device in the system Action 1 Make sure the IRQ and I O port assignments needed by the serial port are available 2 Ifall interrupts are being used by adapters you might need to remove an adapter to make an interrupt available to the serial port or force other adapters to share an interrupt 1301 Cable to Information LED panel not detected Action Make sure that the cable to the operator information panel is connected If the problem persists call for service 1302 Cable to Power and Reset pushbuttons not detected Action Make sure that the cable to the Power and Reset pushbuttons is connected If the problem persists call for service 1303 12C cable to Power Backplane not detected Action Make sure that the cable to the power backplane is connected If the problem persists call for service 1304 Cable to Diagnostic LED panel not detected Action Make sure that the cable to the diagnostic LED panel is connected If the problem persists call for service 1600 The Netfinity Advanced System Management processor is not functioning Action 1 Verify that the jumpers for the sys
243. t air The monitor lets hot air escape through vents Blocking the air vents can cause overheating which might result in a malfunction or damage Copyright IBM Corp 20000 11 Arranging your workspace 12 Place the server and monitor so that nothing blocks the air vents usually 15 cm 6 inches of air space is sufficient Also make sure that the vented air is not blowing on someone else Electrical outlets and cable lengths The location of electrical outlets and the length of power cords and cables that connect to the monitor printer and other devices might determine the final placement of your server When arranging your workspace Avoid the use of extension cords When possible plug the server power cords directly into electrical outlets Keep power cords and cables neatly routed away from walkways and other areas where they might get kicked accidentally For more information about power cords refer to the power cord information in this on line publication IBM Netfinity 5100 User s Reference Chapter 3 Configuring your server The following configuration programs are provided with your server Configuration Setup Utility This program is part of the basic input output system BIOS code that comes with your server You can use this program to configure serial and parallel port assignments change interrupt request IRQ settings change the drive startup sequence set the date and time and set pass
244. t arm 117 118 cabling external 117 rack model 118 RAID adapter 83 routing on back 117 CD ROM drive 2 Class A aan emission notice colors meaning of 61 components color 61 location of 62 major 62 Configuration Setup Utility 13 configuring your server 13 connectors external 105 controls and indicators 6 cover installing 101 103 cover removing 76 77 D DIMM See memory module diskette drive 2 door installing 102 removing 78 drives See hot swap or non hot swap E electrical input 2 ENCA Sek and cable lengths electronic emission Class A notice environment air temperature 2 humidity 2 expansion bays 2 location 83 type 83 expansion slots 2 F fan replacing 100 FCC Class A notice 192 features 1 G Glare and lighting 11 H hard disk drive See hot swap drive heat output 2 hot swap drive installing 86 specifications 85 I O ports 106 117 important notes 192 information label 1 information panel See operator in formation panel installing options 6h L LEDs diagnostic panel 68 rear of server 7 Lights See LEDs logs error 119 133 event 119 133 major components 6 1 memory Sr eyunek changes 92 specifications 2 memory module installing 92 order of installation 92 specifications 2 4 supported 92 microprocessor installing 93 specifications 2 RM 94 N non hot swap drive installing 89 specifications 85 notices electronic emission Class A 192 FCC C
245. t not exceed 3 meters 9 8 feet 5 Select Save Settings then select Exit Setup to exit from the Configuration Setup Utility main menu 106 IBM Netfinity 5100 User s Reference I O ports Parallel port connector The following table shows the pin number assignments for the 25 pin female D shell parallel port connector on the rear of your server 13 1 TOOTO OOO TO O OO QO 0 0 0O O O O OO OOO 25 14 Pin I O SPP ECP Signal EPP Signal 1 O STROBE WRITE 2 I O Data 0 Data 0 3 I O Data 1 Data 1 4 I O Data 2 Data 2 5 I O Data 3 Data 3 6 I O Data 4 Data 4 7 I O Data 5 Data 5 8 I O Data 6 Data 6 9 I O Data 7 Data 7 10 I ACK ACK 11 I BUSY WAIT 12 I PE paper end PE paper end 13 I SLCT select SLCT select 14 O AUTO FD feed AUTO FD 15 I ERROR ERROR 16 O INIT INIT 17 O SLCT IN SLCT IN 18 Ground Ground 19 Ground Ground 20 Ground Ground 21 Ground Ground 22 Ground Ground 23 Ground Ground 24 Ground Ground 25 Ground Ground Table 5 Parallel port connector pin number assignments Chapter 6 Installing Options 107 I O ports Serial ports Your server has two standard serial ports Serial port A and Serial port B The operating system can use both serial ports it shares Serial port A with the integrated Netfinity Advanced System Management Processor A third serial port is used by only th
246. tem management processor are set correctly 2 Disconnect the server from all electrical sources wait for 30 seconds reconnect the server to the electrical sources and restart the server If the problem persists call for service 1601 The BIOS needs to be updated Action 1 Disconnect the server from all electrical sources wait for 30 seconds reconnect the server to the electrical sources and restart the server 2 Ifthe problem persists update the BIOS If the problem persists call for service Table 14 POST error messages Chapter 7 Solving Problems 129 POST POST message Description 1800 A PCI adapter has requested a hardware interrupt that is not available Action 1 Make sure that the PCI adapter and all other adapters are set correctly in the Configuration Setup Utility program If the interrupt resource settings are not correct change the settings 2 If all interrupts are being used by other adapters you might need to remove an adapter to make an interrupt available to the PCI adapter or force other adapters to share an interrupt 1962 No valid startup devices were found The system cannot find the startup drive or operating system Action Be sure that the drive you want to start from is in the startup sequence 1 Select Start Options from the Configuration Setup Utility program main menu If you are unable to set the startup sequence call for service 2 Check the li
247. tes de instalar este produto leia o Manual de Informa es sobre Seguran a BRAM m Wa Z PIR MSR FHA Prije instalacije ovog proizvoda pro itajte priru nik sa sigurnosnim uputama P ed instalac tohoto produktu si p e t te p ru ku bezpe nostn ch instrukc L s h ftet med sikkerhedsforskrifter f r du installerer dette produkt Lue Safety Information kirjanen ennen kuin asennat t m n tuotteen Avant de proc der l installation de ce produit lisez le manuel Safety Information Vor Beginn der Installation die Brosch re mit Sicherheitshinweisen lesen Mpv eykataot oete aut To mpoidv diabdote To eyxeipidio Safety Information MMVI MANN TIN WIP TIT 1811 wWpnnw 39 Przed zainstalowaniem tego produktu nale y przeczyta broszur Informacje Dotycz ce Bezpiecze stwa Prima di installare questo prodotto leggere l opuscolo contenente le informazioni sulla sicurezza Copyright IBM Corp 2000 vii viii FRAMERATE HERRER SARA lt KEV e AS 22 a7 Aol ea Ae AAS Boys Npea aa ro nHcTannpaTe oBoj npousBog npountajTe ja KHuraTa co 0e36e IHOCHM UHdopmauun Lees voordat u dit product installeert eerst het boekje met veiligheidsvoorschriften Les heftet om sikkerhetsinformasjon Safety Information f r du installerer dette produktet Prije instalacije ovog proizvoda pro itajte priru nik sa sigurnosnim uputama Antes de instalar este produto leia o folheto Informa es sobre Seguran a
248. that your PCI system BIOS is current e Reseat the adapter e Determine if the interrupt IRQ setting assigned to the Ethernet adapter is also assigned to another device in the Configuration Setup Utility program Although interrupt sharing is allowed for PCI devices some devices do not function well when they share an interrupt with a dissimilar PCI device Try changing the IRQ assigned to the Ethernet adapter or the other device If the problem remains call for service Table 19 Ethernet troubleshooting chart 158 IBM Netfinity 5100 User s Reference Troubleshooting charts Ethernet controller Suggested Action problem The Ethernet controller Check the following stopped working without apparent cause Run diagnostics for the Ethernet controller Try a different connector on the hub Reinstall the device drivers Refer to your operating system documentation and to the ServerGuide information If the problem remains call for service Table 19 Ethernet troubleshooting chart Ethernet controller messages The integrated Ethernet controller might display messages from the following device drivers Novell NetWare or IntraNetWare Server ODI e NDIS Adapter for level 2 01 OS 2 e NDIS Adapter for level 4 0 Windows NT SCOTM UNIX LLI Novell NetWare or IntraNetWare server ODI driver messages This section provides explanations of the error messages for the
249. the problem to a microprocessor If the System Error light on the operator information panel is on check to see if the CPU LED on the diagnostic LED panel is on If it is on check the Microprocessor Error LEDs next to the microprocessor sockets Ifa Microprocessor LED is on run the diagnostic program for the microprocessor indicated by the LED If the tests fail replace the indicated microprocessor Ifthe microprocessor tests do not fail call for service If no error LED is on the error logs in the Configuration Setup Utility program might provide additional information about the microprocessor error If the problem persists call for service 151 A real time clock RTC error occurred Action Call for service 161 The real time clock battery has failed Action Replace the battery yourself or call for service You can use the server until you replace the battery However you must run the Configuration Setup Utility program and set the time and date and other custom settings each time you turn on the server 162 A change in device configuration occurred This error occurs under one or more of the following conditions A new device has been installed A device has been moved to a different location or cable connection e A device has been removed or disconnected from a cable A device is failing and is no longer recognized by the server as being installed An external devic
250. thernet controller Action Verify that the Ethernet controller is enabled If the Ethernet controller is enabled run the diagnostic programs pnt0 12 Device failed checksum test Explanation The driver cannot find an Ethernet controller Action Verify that the Ethernet controller is enabled If the Ethernet controller is enabled run the diagnostic programs pnt0 13 add_intr_handler failed Interrupts already enabled Explanation The interrupt request IRQ that was specified or the IRQ that was found conflicts with other devices in the server Action Modify your hardware settings pnt0 14 Cannot locate hardware Explanation The SunSoft Solaris driver cannot find any Ethernet controller Action Verify that the Ethernet controller is enabled If the Ethernet controller is enabled run the diagnostic programs Table 23 UNIX LLI driver messages for the Ethernet controller 164 IBM Netfinity 5100 User s Reference Troubleshooting charts pnto 15 No more devices to open Explanation The SunSoft Solaris driver cannot find any more Ethernet controllers Action Verify that additional IBM Netfinity 10 100 Fault Tolerant Adapters are present or replace the Ethernet adapter that fails to respond If the problem persists run the diagnostic programs pnt0 17 Device fault Reset initiated Explanation The SunSoft Solaris driver has been reset due to a device fault Action Verify that additional IBM Netfinity 10 10
251. these devices refer to the following Web site and use a search term of ESD http www ibm com 1 Review the safety precautions listed in Statement 1 and Statement 5 in Safety information on page 70 2 Turn off the server and peripheral devices and disconnect all external cables and power cords then remove the cover see Removing the cover door and bezel on page 76 for details 3 Remove the terminator card from the microprocessor connector Store the terminator card in a safe place in the static protective package that your new microprocessor is shipped in you will need to install it again if you ever remove the microprocessor and do not replace the microprocessor 4 Install the microprocessor a Touch the static protective package containing the new microprocessor to any unpainted metal surface on the server then remove the microprocessor from the package b Center the microprocessor over the microprocessor connector and carefully press the microprocessor into the connector Note To remove a microprocessor pull upward on the microprocessor handle tab 5 Install the voltage regulator module VRM included in the microprocessor kit Attention Use of other VRMs might cause your server to overheat a Center the VRM over the VRM connector Make sure that the VRM is oriented and aligned correctly b Press the VRM into the connector Note If you remove the microprocessor later remember to install the
252. this Statement of Warranty affects any statutory rights of consumers that cannot be waived or limited by contract If you have any questions contact IBM or your reseller Machine Netfinity 5100 Warranty Period Three years Contact your place of purchase for warranty service information Some IBM Machines are eligible for On site warranty service depending on the country where service is performed The IBM Warranty for Machines IBM warrants that each Machine 1 is free from defects in materials and workmanship and 2 conforms to IBM s Official Published Specifications The warranty period for a Machine is a specified fixed period commencing on its Date of Installation The date on your sales receipt is the Date of Installation unless IBM or your reseller informs you otherwise During the warranty period IBM or your reseller if approved by IBM to provide warranty service will provide repair and exchange service for the Machine without charge under the type of service designated for the Machine and will manage and install engineering changes that apply to the Machine If a Machine does not function as warranted during the warranty period and IBM or your reseller are unable to either 1 make it do so or 2 replace it with one that is at least functionally equivalent you may return it to your place of purchase and your money will be refunded The replacement may not be new but will be in good working order Extent of Warranty Th
253. ting and testing instructions If you still cannot find the problem call for service The screen is blank Verify that 1 The server power cord is plugged into the server and a working electrical outlet 2 The monitor cables are connected properly 3 The monitor is turned on and the Brightness and Contrast controls are adjusted correctly If the items above are correct and the screen remains blank call for service Only the cursor appears Call for service The monitor works when you turn on the server but goes blank when you start some application programs Verify that 1 The primary monitor cable is connected to the video port 2 You installed the necessary device drivers for the applications If the items above are correct and the screen remains blank call for service Wavy unreadable rolling distorted screen or screen jitter If the monitor self tests show the monitor is OK consider the location of the monitor Magnetic fields around other devices such as transformers appliances fluorescent lights and other monitors can cause screen jitter or wavy unreadable rolling or distorted screen images If this happens turn off the monitor Moving a color monitor while it is turned on might cause screen discoloration Then move the device and the monitor at least 305 mm 12 in apart Turn on the monitor Notes 1 To prevent diskette drive read write errors be sure the distance b
254. tion about configuring your PC for Online Housecall In the U S call 1 800 772 2227 In Canada call 1 800 565 3344 In all other countries contact your IBM reseller or IBM marketing representative Getting help by telephone During the warranty period you can get help and information by telephone through the IBM PC HelpCenter Expert technical support representatives are available to assist you with questions you might have on the following Setting up your computer and IBM monitor Installing and setting up IBM options purchased from IBM or an IBM reseller 30 day preinstalled operating system support Arranging for service on site or carry in Arranging for overnight shipment of customer replaceable parts In addition if you purchased an IBM PC Server or IBM Netfinity Server you are eligible for IBM Start Up Support for 90 days after installation This service provides assistance for e Setting up your network operating system Installing and configuring interface cards e Installing and configuring network adapters Please have the following information ready when you call e Machine Type and Model e Serial numbers of your computer monitor and other components or your proof of purchase Description of the problem e Exact wording of any error messages Hardware and software configuration information for your system If possible be at your computer when you call In the U S and Canada these servi
255. to a Lotus Notes database install the Netfinity Manager database template on the Lotus Notes server During Netfinity Manager installation a Lotus Notes database template file named NETFINDB NTF was copied to the Netfinity Manager program directory To install the database template on the Lotus Notes server 1 Copy NETFINDB NTF from the Netfinity program directory to the Notes data directory on the Lotus Notes server 2 Start Lotus Notes on the server 3 Click New Database from the Notes File pull down menu This opens the New Database window 4 Click Netfinity Database from the Template selection list 5 Check the Inherit Future Design Changes check box This enables future releases of Netfinity Manager to automatically apply changes to this Netfinity Manager database 6 Click Local from the Servers selection list Note When installing the database on a remote server select the name of the remote server from the Servers list 7 Type in the Filename field NETFINDB NSF 8 Type in the Title field Netfinity Database 9 Click New to create the database and close the New Database window 10 Double click the Netfinity Database icon in the Lotus Notes workspace 11 Click Database in the File pull down menu Chapter 5 Using the Netfinity Manager programs 43 Netfinity Manager 12 Click Access Control in the Database pull down menu 13 Set the Access Level for all Netfinity Manager systems that will be exporting
256. tomatic in the Startup Type button group d Click This Account in the Log On As field group Enter in the This Account field the user name of the account that made this database an ODBC source e Click OK Chapter 5 Using the Netfinity Manager programs 45 Netfinity Manager Note If the Event Scheduler or Alert Manager will be used to export data using ODBC continue to have the ID which made the database an ODBC source logged on during the time Event Scheduler will be exporting data Creating the Netfinity Manager tables To create the tables needed to enable Netfinity Manager to export data 1 Open the Netfinity Manager Database Administration service The Netfinity Manager Database Administration service is found in the Netfinity Manager folder or Netfinity Manager program group Double click this icon to open the Netfinity Manager Database Administration window W NetFinity Folder Icon View Ay ft ol Folder Edit View Selected Help ra aa o Y Ff Network Driver Configuration NetFinity Uninstall NetFinity Database Tables Read Me First NetFinity Service Manager Sis Pa R elie N Le i 2 Select a DBMS Click in the Select DBMS listing the name of the DBMS which Netfinity Manager will be using to export data HetFinity Database Administration Select DBMS IBM DB2 via ODBC Specify Table Action Create Delete Grant O Revoke User ID Privileges i DEL
257. ts BTU per hour Minimum configuration 683 BTU 200 watts Maximum configuration 2048 BTU 600 watts Electrical input e Sine wave input 50 60 Hz required Input voltage low range Minimum 100 V ac Maximum 127 V ac Input voltage high range Minimum 200 V ac Maximum 240 V ac e Input kilovolt amperes kVA approximately Minimum 0 08 kVA Maximum 0 52 kVA Table 1 Features and Specifications 2 IBM Netfinity 5100 User s Reference Introducing the Netfinity 5100 Notices used in this book This information product contains notices that relate to a specific topic The Caution and Danger notices also appear in the multilingual safety booklet that came with your Netfinity product Each notice is numbered for easy reference to the corresponding notices in the safety booklet The notice definitions are as follows e Notes These notices provide important tips guidance or advice e Attention These notices indicate possible damage to programs devices or data An attention notice is placed just before the instruction or situation in which damage could occur Caution These notices indicate situations that can be potentially hazardous to you A caution notice is placed just before descriptions of potentially hazardous procedure steps or situations e Danger These notices indicate situations that can be potentially lethal or extremely hazardous to you A danger
258. ts Support if any for the non IBM products is provided by the third party not IBM Some software may differ from its retail version if available and may not include user manuals or all program functionality Electronic emission notices 192 Federal Communications Commission FCC Statement Federal Communications Commission FCC Class A Statement Note This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense IBM Netfinity 5100 User s Reference Product warranties and notices Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment Unauthorized changes or modifications could void the user s authority
259. ty Manager Services for OS 2 copy all of the files from the OS2 SERVICES directory into the created directory To create a source directory for a Netfinity Manager installation 1 Create a new directory on your system This new directory will serve as a source directory for the program files Important Be sure to copy the Client Services for Netfinity Manager source files before the copying the Netfinity Manager source files because the Netfinity Manager directory contains some files that will overwrite files from the Client Services for Netfinity Manager directory Only Netfinity Manager installations can be done from this directory 2 Copy the files from the appropriate Client Services for Netfinity Manager directories For example when creating a source directory to distribute Netfinity Manager for OS 2 copy all of the files from the OS2 SERVICES directory into the source directory 3 Copy the files from the appropriate Netfinity Manager directory For example when creating a source directory to distribute Netfinity Manager for OS 2 copy all of the files from the OS2 MANAGER directory into the source directory After an installation source directory has been created use a response file and the Netfinity Manager installation program command line parameters The Netfinity Manager installation program supports the following command line parameters IR drivet path filename Specifies the drive path and file name of the
260. u You can set change or delete both the administrator and power on passwords and allow a power on password to be changed by the user Attention If an administrator password is set and then forgotten it cannot be overridden or removed You must replace the system board The following table provides a summary of the password features Type of password Results Power on password Enter the password to complete the system startup e All choices are available on the Configuration Setup Utility main menu Administrator e No password is required to start the system password e Enter the password to access the Configuration Setup Utility program All choices are available on the Configuration Setup Utility main menu Administrator and e You can enter either password to complete the power on password system startup e The administrator password provides access to all choices on the Configuration Setup Utility main menu You can set change or delete both the administrator and power on passwords and allow a power on password to be changed by the user The power on password provides access to a limited set of choices on the Configuration Setup Utility main menu This limited access might include changing or deleting the power on password Table 2 Power on and administrator password features Using the SCSISelect utility program SCSISelect is a built in menu driven configuration utility progr
261. u must install a device driver to enable your operating system to address the Ethernet controller The device drivers are provided on the ServerGuide CDs Failover for redundant Ethernet The IBM Netfinity 10 100 Fault Tolerant Adapter is an optional redundant network interface card NIC adapter that you can install in your server If you install this NIC adapter and connect it to the same logical segment as the primary Ethernet controller you can configure the server to support a failover function You can configure either the integrated Ethernet controller or the NIC adapter as the primary Ethernet controller In failover mode if the primary Ethernet controller detects a link failure all Ethernet traffic associated with it is switched to the redundant secondary controller This switching occurs without any user intervention When the primary link is restored to an operational state the Ethernet traffic switches back to the primary Ethernet controller The switch back to the primary Ethernet controller can be automatic or manually controlled depending on the setup and operating system Note that only one controller in the redundant pair is active at any given time For example if the primary Ethernet controller is active then the secondary Ethernet controller cannot be used for any other network operation Note Your operating system determines the maximum number of IBM Netfinity 10 100 Fault Tolerant Adapters that you can install in your
262. ubleshooting charts e Remove the software or device that you just added Run the diagnostic tests to determine if your server is running correctly Reinstall the new software or new device Device Suggested action CD ROM drive CD ROM drive is not recognized Verify that 1 2 All cables and jumpers are installed correctly 3 The correct device driver is installed for the CD ROM drive The primary IDE channel is enabled in the Configuration Setup Utility program Diskette drive Diskette drive in use light stays on or the system bypasses the diskette drive If there is a diskette in the drive verify that 1 3 4 If the diskette drive in use light stays on or the system continues to bypass the diskette drive call for service The diskette drive is enabled in the Configuration Setup Utility program The diskette is good and not damaged Try another diskette if you have one The diskette contains the necessary files to start the server Your software program is OK Expansion enclosure problems The SCSI expansion enclosure used to work but does not work now Verify that 1 2 For more information see your SCSI and expansion enclosure documentation The cables for all external SCSI options are connected correctly The last option in each SCSI chain or the end of the SCSI cable is terminated correctly Any external SCSI option is turned on You
263. ule installing 94 VRM See voltage regulator module Y year 2000 readiness and instructions 198 IBM Netfinity 5100 User s Reference Part Number 19K0807 Printed in the United States of America on recycled paper containing 10 amp recovered post consumer fiber 19K080 SC19 K080 70
264. ure A Danger Some laser products contain an embedded Class 3A or Class 3B laser diode Note the following Laser radiation when open Do not stare into the beam do not view directly with optical instruments and avoid direct exposure to the beam X IBM Netfinity 5100 User s Reference Statement 4 A gt 18 kg 37 Ibs gt 32 kg 70 5 Ibs 255 kg 121 2 lbs CAUTION Use safe practices when lifting Statement 5 A A CAUTION The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical current from the device ensure that all power cords are disconnected from the power source AA 20 gt 1 KI gt zm xi xii IBM Netfinity 5100 User s Reference Chapter 1 Introducing the IBM Netfinity 5100 Your IBM Netfinity 5100 server is a high performance symmetric multiprocessing SMP server It is ideally suited for networking environments that require superior microprocessor performance efficient memory management flexibility and large amounts of reliable data storage Your IBM Netfinity 5100 server comes with a three year limited warranty and 90 Day IBM Start Up Support If you have access to the World Wide Web you can obtain up to date information about your Netfinity 5100 model and other IBM server products at the followin
265. vice Table 14 POST error messages Chapter 7 Solving Problems 127 POST POST message Description 289 An error occurred during POST memory tests and a failing DIMM was disabled Note You can use the server with decreased memory Action 1 If you just installed memory verify that the new memory is correct for your server Also verify that the memory is installed and seated correctly Start the Configuration Setup Utility program and select Memory Settings from the Advanced Setup menu to enable the DIMM 2 Ifthe problem remains replace the failing DIMM If the problem persists call for service 301 An error occurred during the keyboard and keyboard controller test These error 303 messages also might be accompanied by continuous beeping Action Ensure that 1 Nothing is resting on the keyboard and pressing a key 2 No key is stuck 3 The keyboard cable is connected correctly to the keyboard and to the correct connector on the server Running the diagnostic tests can isolate the server component that failed but you must have your system serviced If the error message remains call for service Note If you just connected a new mouse or other pointing device turn off the server and disconnect that device Wait at least 5 seconds then turn on the server If the error message goes away replace the device 602 Invalid diskette boot record Action 1 Replace the diskette 2 Ifthe problem persists
266. vides 4 hour average response 24 hours a day 7 days a week e On site service to premium on site service If your warranty provides for on site service you can upgrade to premium on site service 4 hour average on site response 24 hours a day 7 days a week You also can extend your warranty Warranty and Repair Services offers a variety of post warranty maintenance options including ThinkPad EasyServ Maintenance Agreements Availability of the services varies by product For more information about warranty upgrades and extensions In the U S call 1 800 426 4968 In Canada call 1 800 465 7999 In all other countries contact your IBM reseller or IBM marketing representative Ordering publications Additional publications are available for purchase from IBM For a list of publications available in your country e In the U S Canada and Puerto Rico call 1 800 879 2755 In other countries contact your IBM reseller or IBM marketing representative Chapter 7 Solving Problems 175 Getting help service and information 176 IBM Netfinity 5100 User s Reference Appendix A Rack Installation Instructions The following reduced size illustration of the front and the back of the rack mounting template shows where to place the clip nuts or cage nuts when installing your server in a rack FRONT Rack Mounting Template Slide rail Slide rail
267. ving the rack or the rack is in a vibration prone area Refer to your server documentation to complete the installation Store these instructions in the binder that comes with your server 180 IBM Netfinity 5100 User s Reference Ilu TLL P N 19K0804 Printed in the U S A Appendix B Product warranties and notices This chapter contains warranty and emission notices It also contains trademarks and general information notices Warranty Statements The warranty statements consist of two parts Part 1 and Part 2 Part 1 varies by country Part 2 is the same for all countries Be sure to read both the Part 1 that applies to your country and Part 2 United States Puerto Rico and Canada Z125 4753 05 11 97 Part 1 General Terms on page 181 Worldwide except Canada Puerto Rico Turkey and United States Z125 5697 01 11 97 Part 1 General Terms on page 184 Worldwide Country Unique Terms Part 2 Worldwide Country Unique Terms on page 186 IBM Statement of Limited Warranty for United States Puerto Rico and Canada Part 1 General Terms This Statement of Limited Warranty includes Part 1 General Terms and Part 2 Country unique Terms The terms of Part 2 may replace or modify those of Part 1 The warranties provided by IBM in this Statement of Limited Warranty apply only to Machines you purchase for your use and not for resale from IBM or your reseller The term Machine mean
268. w 5 Click OK The Netfinity Manager Database Access window opens 8 netfin Type in the User ID field netfin is the qualifier name of the Netfinity Manager database In the Password field type the password that enables access to the Netfinity Manager database Click OK As the information is processed a Creating tables status message should be displayed When the operation completes a Requested Action Completed message should be displayed Supported and certified databases The following table shows databases and operating systems that are certified for use with this release of Netfinity Manager Chapter 5 Using the Netfinity Manager programs 47 Netfinity Manager Table 3 Supported Netfinity Databases Reference by operating system and database client version Product Windows 95 Windows Windows OS 2 Warp OS 2 Warp NT 3 51 NT 4 0 Connect 4 0 IBM DB2 Version 2 1 2 Yes Yes Yes Yes Yes IBM DB2 Universal Database Yes Yes Yes Yes Yes 5 0 ODBC IBM DB2 Version Yes DB2 Yes DB2 Yes DB2 Yes DB2 Yes DB2 2 1 2 Driver Driver Driver Driver Driver ODBC IBM DB2 Universal Yes DB2 Yes DB2 Yes DB2 Yes DB2 Yes DB2 Database 5 0 Driver Driver Driver Driver Driver ODBC Microsoft SOL Yes Yes Yes Yes Visigenic No Version 7 0 Microsoft Microsoft Microsoft Driver SQL Driver SQL Driver SQL Driver Version 1 10 ODBC Microsoft SOL Yes Yes Yes
269. will receive an International Warranty Service Certificate that is honored virtually worldwide wherever IBM or IBM resellers sell and service IBM PC products For more information or to register for International Warranty Service In the U S or Canada call 1 800 497 7426 e In Europe call 44 1475 893638 Greenock U K In Australia and New Zealand call 61 2 9354 4171 In all other countries contact your IBM reseller or IBM marketing representative Purchasing additional services During and after the warranty period you can purchase additional services such as support for IBM and non IBM hardware operating systems and application programs network setup and configuration upgraded or extended hardware repair services and custom installations Service availability and name might vary by country Enhanced PC support line Enhanced PC Support is available for desktop and mobile IBM computers that are not connected to a network Technical support is provided for IBM computers and IBM or non IBM options operating systems and application programs on the Supported Products list This service includes technical support for Installing and configuring your out of warranty IBM computer Installing and configuring non IBM options in IBM computers Chapter 7 Solving Problems 173 Getting help service and information 174 Using IBM operating systems in IBM and non IBM computers Using application programs and gam
270. words See Using the Configuration Setup Utility program for more information SCSISelect Utility With the built in SCSISelect Utility program you can configure the devices attached to the integrated SCSI controller See Using the SCSISelect utility program on page 19 for more information ServerGuide CDs The ServerGuide CDs include software setup and installation tools specifically designed for IBM Netfinity servers You can use these CDs during the initial installation of your server to configure the server hardware and simplify your network operating system installation The ServerGuide CDs also contain a collection of application programs which you can install after your server is up and running See Chapter 4 Using the ServerGuide CDs on page 23 for more detailed information ServeRAID programs The ServeRAID programs come with the optional ServeRAID adapters and with server models that have a ServeRAID adapter preinstalled If your server has a ServeRAID adapter installed you must use the ServeRAID configuration program to define and configure your disk array subsystem before you install your operating system See the ServeRAID documentation provided on the IBM Netfinity Documentation CD Using the Configuration Setup Utility program This section provides the instructions needed to start the Configuration Setup Utility program and descriptions of the menu choices available Starting the Configuration Setup
271. ximum Three only with optional power backplane that enables multiple power supplies and hot swappability Video S3 video controller integrated on system board Compatible with SVGA and VGA 8 MB SDRAM video memory Size Rack Model 5U Height 220 mm 8 7 in Depth 630 mm 24 8 in Width 440 mm 17 3 in Weight approximately 35 38 Kg 78 1b when fully configured Size Tower Model Height 440 mm 17 3 in Depth 660 mm 26 0 in Width 220 mm 8 7 in Weight approximately 36 74 Kg 81 lb when fully configured Integrated functions Netfinity Advanced System Management processor Dual channel Ultra3 SCSI controller One 10BASE T 100BASE TX AMD Ethernet controller Two serial ports One parallel port Two Universal Serial Bus USB ports Keyboard port Mouse port Video port Acoustical noise emissions Sound power idling 6 0 bel maximum Sound power operating 6 0 bel maximum Sound pressure operating 45 dBa maximum Environment Air temperature Server on 10 to 35 C 50 0 to 95 0 F Altitude 0 to 914 m 2998 7 ft Server on 10 to 32 C 50 0 to 89 6 F Altitude 914 m 2998 7 ft to 2133 m 6998 0 ft Server off 10 to 43 C 50 0 to 109 4 F Maximum altitude 2133 m 6998 0 ft e Humidity Server on 8 to 80 Server off 8 to 80 Heat output Approximate heat output in British Thermal Uni
272. y Manager Network Interface NETFBASE EXE in order to allow other time sensitive applications to start up correctly or to allow your system to fully configure itself prior to beginning network operations NETFBASE EXE includes a parameter WAIT that you can use to specify the number of seconds that NETFBASE EXE will wait before starting During Netfinity Manager installation the Netfinity Manager Network Interface object is placed in the Startup folder To configure Netfinity Manager to wait a specified number of seconds before starting 1 Shut down the Netfinity Manager Network Interface if it is running 2 Open the Startup folder 3 Using the right mouse button click the Netfinity Manager Network Interface object This will open the Netfinity Manager Network Interface context menu 4 Click Settings to open the Netfinity Manager Network Interface Settings notebook 5 In the Parameters field type WAIT x where x is the number of seconds that you want the Netfinity Manager Network Interface to wait before starting 6 Close the Netfinity Manager Network Interface Settings notebook With the WAIT parameter set to x whenever you start your system the Netfinity Manager Network Interface will wait x seconds before starting Note This feature is available only on systems that are running OS 2 Getting more information about Netfinity Manager Complete information on how to use Netfinity Manager as well as Client Services for
273. y and your sole remedy whether in contract or in tort in respect of any default will be limited to damages NORTH AMERICA CANADA Warranty Service The following is added to this section To obtain warranty service from IBM call 1 800 565 3344 UNITED STATES OF AMERICA Warranty Service The following is added to this section To obtain warranty service from IBM call 1 800 772 2227 Appendix B Product warranties and notices 189 Product warranties and notices Notices References in this publication to IBM products programs or services do not imply that IBM intends to make these available in all countries in which IBM operates Any reference to an IBM product program or service is not intended to state or imply that only that IBM product program or service may be used Subject to IBM s valid intellectual property or other legally protectable rights any functionally equivalent product program or service may be used instead of the IBM product program or service The evaluation and verification of operation in conjunction with other products except those expressly designated by IBM are the responsibility of the user IBM may have patents or pending patent applications covering subject matter in this document The furnishing of this document does not give you any license to these patents You can send license inquiries in writing to IBM Director of Licensing IBM Corporation North Castle Drive Armonk NY 10504 1785
274. you can install a variety of PCI adapters that currently do not support sharing of PCI interrupts PCI slots 1 and 2 are on PCI bus A and PCI slots 3 4 and 5 are on PCI bus B Note PCI bus A is often referred to as bus 0 PCI bus B is often referred to as bus 1 IBM Netfinity 5100 User s Reference Working with adapters The system scans PCI slots 1 through 5 to assign system resources then the system starts boots the PCI devices in the following order if you have not changed the default boot precedence PCI slots 1 and 2 system board SCSI devices and then PCI slots 3 through 5 Note To change the boot precedence for PCI devices start the Configuration Setup Utility program and select Start Options from the main menu See Chapter 3 Configuring your server on page 13 for details on using the Configuration Setup Utility program Installing an adapter Note The illustrations in this document might differ slightly from your hardware Adapter Ih retention N ep bracket Expansion J ANG eB slot cover Adapter 25 lt a U Adapter support l Adapter bracket retaining clip support bracket To install an adapter Attention When you handle Electrostatic Discharge Sensitive devices ESD take precautions to avoid damage from static electricity For details on handling these devices refer to the following Web site and use a search term
275. you suspect a problem with one of these parts contact a service technician Adding a power supply If you replace the power supply backplane with the power supply backplane option you can replace the power supply backplane with an optional backplane that will enable you to add a second power supply which gives redundancy and will make the power supplies hot swappable You can also add a third power supply for additional capacity After you install a power supply verify that the power supply status indicators AC Power light and DC Power light are lit indicating that the power supply is operating properly Notes 1 You do not need to turn off the power to the server to install hot swap power supplies 2 The illustrations in this document might differ slightly from your hardware 96 IBM Netfinity 5100 User s Reference Removing a power supply Power supply backplane option Power supply handle 5 in open position Cable restraint bracket To install a hot swap power supply 1 oy Gr p3 Remove the filler panel from the empty power supply bay by inserting your finger into the depression on the filler panel and pulling it away from the server Save the filler panel in case you remove the power supply at a later time Note During normal operation each power supply bay must have either a power supply or filler panel installed for proper cooling Install the power supply in the bay a Pla

IBM NF 5100 - PIII933MHz/256KB - 128MB - 0GB (Open Bay) - 1.44 - 48-52X - 10/100

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