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Compaq Presario V4000 Notebook

1. External Replace device system works board Reseat internal keyboard connector if applicable Keyboard Replace internal operating keyboard or properly cable Keyboard operating properly Replace system board 2 26 Maintenance and Service Guide Troubleshooting Flowchart 2 19 Nonfunctioning Pointing Device Pointing device not operating properly Connect notebook to good external pointing device External Replace device system works board Reseat internal pointing device connector if applicable Pointing device Replace internal operating pointing device properly or cable Pointing device operating properly Replace system board Maintenance and Service Guide 2 27 Troubleshooting Flowchart 2 20 No Network Modem Connection No network or modem connection Network Replace jack or modem jack or have jack active activated Connect to nondigital line Digital line Network NIC modem Reload or modem configured drivers and connection in OS reconfigure working Disconnect all power from the notebook and open Replace NIC modem if applicable Network or modem connection working Reseat NIC modem if applicable Replace system board 2 28 Maintenance and Service Guide 3 Illustrated Parts Catalog This chapter provides an illustrated parts breakd
2. 2 Release the switch cover Section 5 12 Maintenance and Service Guide 5 27 Removal and Replacement Procedures 3 Remove the four PM2 0x2 0 screws that secure the keyboard to the notebook Removing the Keyboard Screws 4 Lift the rear edge of the keyboard and swing it forward until it rests on the palm rest Releasing the Keyboard 5 28 Maintenance and Service Guide Removal and Replacement Procedures 5 Release the ZIF connector to which the keyboard cable is connected and disconnect the keyboard cable from the system board 6 Remove the keyboard Disconnecting the Keyboard Cable Maintenance and Service Guide 5 29 Removal and Replacement Procedures 7 Disconnect the LED board cable from the system board 8 Remove the switch cover Removing the Switch Cover Reverse the above procedure to install the keyboard and switch cover 5 30 Maintenance and Service Guide Removal and Replacement Procedures 5 14 Display Assembly Display Assembly Spare Part Number Information All display assembly spare part kits include display cable wireless antenna boards and antenna cables For use with HP Pavilion dv4000 models 15 4 inch WXGA TFT with BrightView 15 4 inch WXGA TFT For use with Compaq Presario V4000 models 15 4 inch WXGA TFT with BrightView 15 4 inch WXGA TFT Display front bezels not illustrated For use with HP Pavilion dv4000 mo
3. Country Specific Requirements 3 Conductor Power Cord Set Requirements Country Accredited Agency Applicable Note Number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 Q NOTES 1 The flexible cord must be lt HAR gt Type HO5VV F 3 conductor 1 0 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country where it will be used 2 The flexible cord must be Type SPT 3 or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15 A 125 V or NEMA 6 15P 15 A 250 V configuration 3 The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration Maintenance and Service Guide B 3 Power Cord Set Requirements 3 Conductor Power Cord Set Requirements Continued Country Accredited Agency Applicable Note Number The Netherlands KEMA 1 Norway NEMKO 1 Sweden SEMKO 1 Switzerland SEV 1 United Kingdom BSI 1 United States UL 2 Q NOTES 1 T
4. Check battery by recharging it moving it to another notebook or replacing it N Replace Power on power supply if applicable lt Go to Flowchart 2 4 No Power Part 37 Power on Maintenance and Service Guide 2 11 Troubleshooting Flowchart 2 4 No Power Part 3 Continued from Flowchart 2 3 No Power Part 2 Plug directly into AC outlet Power LED on Reseat AC adapter in notebook and at power source Power on Power outlet active Replace power cord Power on External Internal or Replace external external AC adapter AC adapter Try different outlet Internal Go to Flowchart Power on 2 5 No Power k Part 4 2 12 Maintenance and Service Guide Troubleshooting Flowchart 2 5 No Power Part 4 Continued from Flowchart 2 4 No Power Part 3 Open notebook Reseat loose Loose or components and damaged boards and parts replace damaged items Close notebook and retest Replace the following items if applicable Check Power on notebook operation after each replacement 1 Internal DC DC converter 2 Internal AC adapter 3 Processor board 4 System board NOTE Replace these items as a set to prevent shorting out among components Maintenance and Service Guide 2 13 Troubleshooting Flowchart 2 6 No Video Part 1
5. Flowchart 2 11 No OS Loading Hard Drive Part 2 System Install OS i tls and reboot os loading from hard drive Virus on hard drive Clean virus Run SCANDISK and f check for Diagnostics on Replace bad sectors disc or diskette hard drive Can bad Replace Run diagnostics sectors hard drive and follow be fixed recommendations Fix bad Boot from Replace sectors hard drive hard drive 2 20 Maintenance and Service Guide Troubleshooting Flowchart 2 13 No OS Loading Diskette Drive OS not loading from Reseat diskette drive ee ii Nonsystem disk message Go to Flowchart Boot from another device 2 17 Nonfunction ing Device Diskette drive enabled in the Setup utility Enable drive and cold boot notebook Y Reset the notebook Refer to Is diskette 0s loading Bootable diskette in drive Check diskette for system files Try different diskette Nonsystem disk error 0s loading Install bootable diskette and reboot notebook Replace the following components individually retesting after each replacement E Diskette drive E System board drive boot order correct Change boot priority using the Setup utility Section 1 2 Resetting the Notebook for instruct
6. 12 Remove the four PM2 5x7 0 screws that secure the display assembly to the notebook 13 Remove the display assembly Removing the Display Assembly Reverse the above procedure to install the display assembly 5 34 Maintenance and Service Guide Removal and Replacement Procedures 5 15 Top Cover Q The top cover removal procedures in this section apply to HP Pavilion dv4000 models Top Cover Spare Part Number Information For use with full featured HP Pavilion dv4000 models includes 384620 001 TouchPad For use with defeatured HP Pavilion dv4000 models includes 390915 001 TouchPad For use with full featured Compaq Presario V4000 models 384621 001 does not include TouchPad For use with defeatured Compaq Presario V4000 models does 390916 001 not include TouchPad 1 Prepare the notebook for disassembly Section 5 3 and remove the following components a b c d Hard drive Section 5 4 Switch cover Section 5 12 Keyboard Section 5 13 Display assembly Section 5 14 2 Turn the notebook upside down with the front toward you Maintenance and Service Guide 5 35 Removal and Replacement Procedures 3 Remove the following Eleven PM2 5x7 0 screws Two PM2 0x4 0 screws in the optical drive bay Removing the Top Cover Screws Part 1 HP Pavilion dv4000 Models 5 36 Maintenance and Service Guide Removal and Replacement Procedures 4 Turn the notebook ri
7. Decreases system volume 4 Volume mute button Volume mute light Mutes or restores volume On Volume is muted 5 Volume up button Increases system volume 6 Display switch Initiates standby when the notebook is closed Maintenance and Service Guide 1 21 Product Description The HP Pavilion dv4000 notebook TouchPad components are shown below and described in Table 1 9 1 4 TouchPad Components HP Pavilion dv4000 Table 1 9 TouchPad Components HP Pavilion dv4000 Item Component Function 1 TouchPad Moves the pointer 2 Left and right Function like the left and right buttons on TouchPad buttons an external mouse 3 Display release button Opens the notebook 4 TouchPad vertical Scrolls up or down scroll zone 1 22 Maintenance and Service Guide Product Description The Compaq Presario V4000 notebook TouchPad components are shown below and described in Table 1 10 TouchPad Components Compaq Presario V4000 Table 1 10 TouchPad Components Compaq Presario V4000 Item Component Function 1 TouchPad Moves the pointer 2 TouchPad horizontal Scrolls left or right scroll zone 3 Left and right Function like the left and right buttons on TouchPad buttons an external mouse 4 TouchPad vertical Scrolls up or down scroll zone Maintenance and Service Guide Product Description The external components on the bottom of the notebook are sho
8. Flowchart 2 9 No Operating System OS Loading 2 10 Flowchart 2 10 No OS Loading Hard Drive Part 1 2 11 Flowchart 2 11 No OS Loading Hard Drive Part 2 2 12 Flowchart 2 12 No OS Loading Hard Drive Part 3 2 13 Flowchart 2 13 No OS Loading Diskette Drive Maintenance and Service Guide 2 7 Troubleshooting Table 2 5 Troubleshooting Flowcharts Overview Continued Flowchart Description 2 14 Flowchart 2 14 No OS Loading Optical Drive 2 15 Flowchart 2 15 No Audio Part 1 2 16 Flowchart 2 16 No Audio Part 2 2 17 Flowchart 2 17 Nonfunctioning Device 2 18 Flowchart 2 18 Nonfunctioning Keyboard 2 19 Flowchart 2 19 Nonfunctioning Pointing Device 2 20 Flowchart 2 20 No Network Modem Connection 2 8 Maintenance and Service Guide Troubleshooting Flowchart 2 1 Initial Troubleshooting Begin troubleshooting N Go to Flowchart 2 2 No Power Part 1 Check LED board Beeps LEDs or error messages speaker connections Go to Flowchart 2 6 No Video Part 1 Is there video no boot Go to Flowchart 2 9 No Operating System OS Loading Is the OS loading Go to Is there Flowchart sound 2 15 No Audio Part 1 Go to Flowchart 2 17 Nonfunction ing Device All drives working
9. O invent Maintenance and Service Guide HP Pavilion dv4000 Notebook PC Compaq Presario V4000 Notebook PC Document Part Number 377367 001 March 2005 This guide is a troubleshooting reference used for maintaining and servicing the notebook It provides comprehensive information on identifying notebook features components and spare parts troubleshooting notebook problems and performing notebook disassembly procedures Copyright 2005 Hewlett Packard Development Company L P Microsoft and Windows are U S registered trademarks of Microsoft Corporation Intel Pentium and Celeron are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license SD logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Maintenance and Service Guide HP Pavilion dv4000 Notebook PC Compag Presario V4000 Notebook PC First Edition March 2005 Document Part Number 377367 001 Contents 1 Product Description LT Beatin ioia ea naea ee
10. full featured models S Video device such as a television VCR only or video capture card 7 Security cable slot Attaches an optional security cable to the notebook The purpose of security solutions is to act as a deterrent These solutions do not prevent the product from being mishandled or stolen Maintenance and Service Guide 1 7 Product Description The external components on the right side of the Compaq Presario V4000 are shown below and described in Table 1 3 Depending on your notebook model component locations may vary Right Side Components Compaq Presario V4000 1 8 Maintenance and Service Guide Product Description Table 1 3 Right Side Components Compaq Presario V4000 Item Component Function 1 Optical drive Supports an optical disc such as a CD or DVD 2 Audio out headphone Connects an optional headphone or jack full featured powered stereo speakers Also connects models only the audio function of an audio video device such as a television or VCR 3 Audio in microphone Connects an optional stereo microphone jack full featured models only 4 USB ports Connect optional USB devices full featured models only Q Number of USB ports vary by model 5 Monitor port Connects an optional VGA monitor or full featured models projector only 6 S Video out jack Connects the video function of an optional full featured models S Video device such as a tele
11. 280 2AB Unused 2A0 2A7 Unused 2A8 2E7 Unused 2E8 2EF Reserved serial port 6 14 Maintenance and Service Guide Specifications Table 6 9 System I O Addresses Continued I O Address hex System Function shipping configuration 2F0 2F7 Unused 2F8 2FF Infrared port 300 31F Unused 320 36F Unused 370 377 Secondary diskette drive controller 378 37F Parallel port LPT 1 default 380 387 Unused 388 38B FM synthesizer OPL3 38C 3AF Unused 3B0 3BB VGA 3BC 3BF Reserved parallel port no EPP support 3C0 3DF VGA 3E0 3E1 PC Card controller in CPU 3E2 3E3 Unused 3E8 3EF Internal modem 3F0 3F7 A diskette controller 3F8 3FF Serial port COM1 default CF8 CFB PCI configuration index register PCIDIVO 1 CFC CFF PCI configuration data register PCIDIVO 1 Maintenance and Service Guide 6 15 Specifications System Memory Map Table 6 10 Size Memory Address System Function 640 KB 00000000 0009FFFF Base memory 128 KB 000A0000 000BFFFF Video memory 48 KB 000C0000 000CBFFF Video BIOS 160 KB 000C8000 000E7FFF Unused 64 KB 000E8000 000FFFFF System BIOS 15 MB 00100000 O0FFFFFF Extended memory 58 MB 01000000 047FFFFF Super extended memory 58 MB 04800000 07FFFFFF Unused 2 MB 08000000 080FFFFF Video memory direct access 4 GB 08200000 FFFEFFFF Unused 64 KB
12. 3 Lift the left edge of the cover up and swing it to the right The thermal cover is included in the Miscellaneous Doors Covers Kits spare part number 383469 001 for use with HP Pavilion dv4000 models and spare part number 384627 001 for use with Compaq Presario V4000 models 4 Remove the thermal cover Removing the Thermal Cover 5 20 Maintenance and Service Guide Removal and Replacement Procedures Q The following screws should be removed and installed in the 1 2 3 4 sequence stamped on the heat sink 5 Remove the four PM2 0x12 0 spring loaded shoulder screws that secure the heat sink to the notebook Q Due to the adhesive quality of the thermal paste located between the heat sink and processor it may be necessary to move the heat sink from side to side to detach the heat sink from the processor 6 Remove the heat sink Removing the Heat Sink Maintenance and Service Guide 5 21 Removal and Replacement Procedures Q The thermal paste should be thoroughly cleaned from the surfaces of the heat sink and processor each time the heat sink is removed Thermal paste is included with all heat sink and processor spare part kits Thermal Paste Locations Reverse the above procedure to install the heat sink 5 22 Maintenance and Service Guide Removal and Replacement Procedures 5 11 Processor Processor Spare Part Number Information Intel Pentium M 2
13. Go to Flowchart 2 18 Nonfunction ing Keyboard or Keyboard pointing device working Flowchart 2 19 Nonfunction ing Pointing Device Go to Flowchart 2 20 No Network Modem Connection Connecting to network or modem End Maintenance and Service Guide Troubleshooting Flowchart 2 2 No Power Part 1 No power power LED is off Remove from docking device if applicable Go to Flowchart 2 3 No Power Part 2 Power up on battery power Power up on battery power Go to Flowchart 2 4 No Power Part 3 Power up on AC power Power up Reset on AC power power Power up in docking device NOTES 1 On select models there is a separate reset button 2 On select models the notebook can be reset using the standby switch and 1 Reseat the power cables in the docking either the lid switch or the main power device and at the AC outlet switch 2 Ensure the AC power source is active 3 Ensure that the power strip is working Go to Power up Flowchart in docking 2 8 Nonfunctioning device Docking Device if applicable 2 10 Maintenance and Service Guide Troubleshooting Flowchart 2 3 No Power Part 2 Continued from Flowchart 2 2 No Power Part 1 Visually check for debris in battery socket and clean if necessary Power on
14. No video Stand alone or docking device Stand alone Internal or external display External Adjust brightness Video OK Check for bent pins on cable Video OK Internal Docking Device Go to Flowchart 2 7 No Video Part 2 Adjust brightness NOTE To change from internal to external display use the hotkey combination Video OK Press lid switch to ensure operation Video OK Replace the following one at a time Test after each replacement 1 Cable between notebook and notebook display if applicable 2 Display 3 System board Try another display Replace system Internal and external video OK board Maintenance and Service Guide Troubleshooting Flowchart 2 7 No Video Part 2 Continued from Flowchart 2 6 No Video Part 1 Remove notebook from docking device if connected Adjust Check brightness display of external brightness monitor Go to A in i Flowchart i 2 Video OK 2 No Vi Video OK Part 1 Check that notebook is properly Try another seated in docking device external for bent pins on cable monitor and for monitor connection Internal and external video 0K Video 0K Go to Adjust external Flowchart monitor display 2 8 Nonfunctioning Docking Device if applicable Maintenance and Service Guide
15. To establish a wireless connection a wireless network must already be set up 6 Wireless button select Turns the wireless functionality on or off models only but does not create a wireless connection To establish a wireless connection a wireless network must already be set up 7 Volume down button Decreases system volume 8 Volume up button Increases system volume 9 Display switch Initiates standby when the notebook is closed Maintenance and Service Guide Product Description The top components on Compaq Presario V4000 models are shown below and described in Table 1 8 gi ae A Top Components Compaq Presario V4000 Models 1 20 Maintenance and Service Guide Product Description Table 1 8 Top Components Compaq Presario V4000 Models Item Component 1 Wireless button select models only Function Turns the wireless functionality on or off but does not create a wireless connection To establish a wireless connection a wireless network must already be set up 2 Power standby button When the notebook is Off press to start the notebook On briefly press to initiate hibernation E in standby briefly press to resume from standby E In hibernation briefly press to restore from hibernation Q If the system has stopped responding and Windows shutdown procedures cannot be used press and hold for at least 4 seconds to turn off the notebook 3 Volume down button
16. TouchPad board spare part number 3 5 3 24 TouchPad cable spare part number 3 7 3 18 transporting precautions 4 5 troubleshooting audio 2 23 Computer Setup 2 2 docking device 2 16 flowcharts 2 7 keyboard 2 26 modem 2 28 network 2 28 nonfunctioning device 2 16 2 25 OS loading 2 17 overview 2 1 pointing device 2 27 power 2 10 video 2 14 U Universal Serial Bus USB port location 1 7 1 9 1 11 1 14 pin assignments A 2 USB board removal 5 64 spare part number 3 7 3 22 5 64 USB board cable 3 13 v vent locations 1 25 video troubleshooting 2 14 volume buttons 1 19 1 21 volume mute light 1 21 W Windows applications key 1 17 Index 6 Maintenance and Service Guide Index Windows logo key 1 17 wireless button 1 19 1 21 wireless light 1 19 workstation precautions 4 6 Maintenance and Service Guide Index 7
17. 00 GHz 383475 001 Intel Pentium M 1 73 GHz 383474 001 Intel Pentium M 1 60 GHz 383473 001 Intel Pentium M 1 50 GHz 383472 001 Intel Celeron M 1 50 GHz 383471 001 Intel Celeron M 1 40 GHz 383470 001 Intel Celeron M 1 30 GHz 389036 001 1 Prepare the notebook for disassembly Section 5 3 2 Remove the heat sink Section 5 10 Maintenance and Service Guide 5 23 Removal and Replacement Procedures 3 Use a flat blade screw driver to turn the processor locking screw one quarter turn counterclockwise until you hear a click 4 Lift the processor straight up and remove it Q The gold triangle on the processor should be aligned in the rear right corner when you install the processor Removing the Processor Reverse the above procedure to install the processor 5 24 Maintenance and Service Guide Removal and Replacement Procedures 5 12 Switch Cover Switch Cover Spare Part Number Information For use with HP Pavilion dv4000 models includes LED board 383465 001 and LED board cable For use with Compaq Presario V4000 models includes LED 384619 001 board and LED board cable 1 Prepare the notebook for disassembly Section 5 3 Q Steps 2 and 3 apply to Compaq Presario V4000 models 2 Turn the notebook upside down with the rear panel toward you 3 Remove the three PM2 5x7 0 screws that secure the switch cover to the notebook Removing the Switch Cover Screws Compaq Presario V4000
18. Arrow keys Move the cursor around the screen 7 Windows Displays a shortcut menu for items applications key beneath the pointer 8 Windows logo key Displays the Microsoft Windows Start menu Maintenance and Service Guide Product Description The top components on HP Pavilion dv4000 models are shown below and described in Table 1 7 Top Components HP Pavilion dv4000 Models Table 1 7 Top Components HP Pavilion dv4000 Item Component Function 1 Power standby light On Notebook is turned on E Blinking Notebook is in standby E Off Notebook is off or in hibernation 1 18 Maintenance and Service Guide Product Description Table 1 7 Top Components HP Pavilion dv4000 Continued Item Component 2 Power standby button Function When the notebook is E Off press to start the notebook E On briefly press to initiate hibernation E In standby briefly press to resume from standby E In hibernation briefly press to restore from hibernation Q If the system has stopped responding and Windows shutdown procedures cannot be used press and hold for at least 4 seconds to turn off the notebook 3 Quick Launch buttons select models only Launch default multimedia digital imaging or music applications vary by model 4 Volume mute button Mutes or restores volume 5 Wireless light select On One or more internal wireless devices models only have been turned on
19. Drive 384632 001 DVD CD RW Combo Drive 384631 001 1 Prepare the notebook for disassembly Section 5 3 2 Remove the hard drive cover Section 5 4 5 12 Maintenance and Service Guide Removal and Replacement Procedures 3 Remove the PM2 5x7 0 screw that secures the optical drive to the notebook 4 Insert a thin tool such as a paper clip into the media tray release hole The optical drive media tray releases from the optical drive 5 Use the media tray frame to slide the optical drive to the left 6 Remove the optical drive Removing the Optical Drive Reverse the above procedure to install the optical drive Maintenance and Service Guide 5 13 Removal and Replacement Procedures 5 7 Memory Module Memory Module Spare Part Number Information 1024 MB 383482 001 512 MB 383481 001 256 MB 383480 001 1 Prepare the notebook for disassembly refer to Section 5 3 5 14 Maintenance and Service Guide Removal and Replacement Procedures 2 Loosen the three PM2 0x5 0 screws that secure the memory module compartment cover to the notebook 3 Lift the left edge of the cover up and swing it to the right 4 Remove the memory module compartment cover Q The memory module compartment cover is included in the Miscellaneous Doors Covers Kits spare part number 383469 001 for use with HP Pavilion dv4000 models and spare part number 384627 001 for use with Compaq Presario V400
20. Screws Part 1 Compaq Presario V4000 Models Maintenance and Service Guide 5 57 Removal and Replacement Procedures 23 Turn the top cover upside down with the front toward you 24 Remove the two PM2 5x7 0 screws that secure the system board to the top cover 25 Use the hard drive connector and fan frame to lift the system board straight up and remove it Removing the System Board Compaq Presario V4000 Models Reverse the above procedure to install the system board 5 58 Maintenance and Service Guide Removal and Replacement Procedures 5 19 Fan Assembly Q The fan assembly is included in the heat sink assembly spare part kit spare part number 384622 001 Refer to refer Section 5 10 Heat Sink for information on removing the heat sink 1 Prepare the notebook for disassembly Section 5 3 and remove the following components a Hard drive Section 5 4 b Switch cover Section 5 12 c Keyboard Section 5 13 d Display assembly Section 5 14 e Top cover Section 5 15 f System board Section 5 18 2 Turn the system board upside down with the right side toward you Maintenance and Service Guide 5 59 Removal and Replacement Procedures 3 Disconnect the fan cable from the system board 4 Remove the four PM2 5x7 0 screws that secure the fan assembly to the system board 5 Remove the fan assembly Removing the Fan Assembly 5 60 Maintenance
21. Section 5 3 and remove the following components Hard drive Section 5 4 Switch cover Section 5 12 Keyboard Section 5 13 Display assembly Section 5 14 Top cover HP Pavilion dv4000 models Section 5 15 Base enclosure Compaq Presario V4000 models Section 5 16 g System board Section 5 18 s P ho aa 2 Position the top cover with the left side toward you 5 64 Maintenance and Service Guide Removal and Replacement Procedures 3 Remove the three PM2 0x4 0 screws that secure the USB board and frame to the top cover 4 Remove the PM 2 5x7 0 screw that secures the USB board and frame to the top cover 5 Lift the rear edge of the USB board and frame until it disengages from the top cover 6 Slide the USB board and frame away from you and remove it from the top cover Removing the USB Board and Frame Compaq Presario V4000 Models Maintenance and Service Guide 5 65 Removal and Replacement Procedures 7 Remove the PM2 0x4 0 screw that secures the USB board to the frame 8 Remove the two PM2 5x8 0 screws that secure the USB board to the frame 9 Lift the rear edge of the USB board until it disengages from the frame 10 Slide the frame away and remove it Removing the USB Board Reverse the above procedure to install the USB board 5 66 Maintenance and Service Guide Removal and Replacement Procedures 5 22 Bluetooth Board Bluetooth Board S
22. and Service Guide Removal and Replacement Procedures 6 Remove the three PM2 0x4 0 screws that secure the fan to the fan assembly 7 Remove the fan Dg D yo Removing the Fan Reverse the above procedure to reassemble and install the fan assembly Maintenance and Service Guide Removal and Replacement Procedures 5 20 Speakers Speakers Spare Part Number Information Speakers 383466 001 1 Prepare the notebook for disassembly Section 5 3 and remove the following components Hard drive Section 5 4 Switch cover Section 5 12 Keyboard Section 5 13 Display assembly Section 5 14 Ss a 9 Top cover Section 5 15 System board Section 5 18 rh 5 62 Maintenance and Service Guide Removal and Replacement Procedures 2 Remove the three PM2 0x4 0 screws that secure the left and right speakers to the base enclosure 3 Remove the left and right speakers Removing the Speakers Reverse the above procedure to install the speakers Maintenance and Service Guide 5 63 Removal and Replacement Procedures 5 21 USB Board Q This section applies to Compaq Presario V4000 models Refer to Steps 11 through 18 in Section 5 18 System Board for instructions for removing the USB board and frame on HP Pavilion dv4000 models USB Board Spare Part Number Information USB board includes frame 384625 001 1 Prepare the notebook for disassembly
23. assembly Section 5 14 Top cover HP Pavilion dv4000 models Section 5 15 Base enclosure Compaq Presario V4000 models Section 5 16 2 Turn the notebook upside down with the front toward you 3 Disconnect the speaker cable from the system board Disconnecting the Speaker Cable 5 46 Maintenance and Service Guide Removal and Replacement Procedures zB Steps 4 through 18 apply to HP Pavilion dv4000 models See steps 19 through 24 in this section to remove the system board on Compaq Presario V4000 models 4 Turn the notebook top side up with the front toward you 5 Remove the following screws Three PM2 5x7 0 screws that secure the system board and shield to the notebook Two PM2 0x4 0 screws that secure the system board and shield to the notebook Two PM2 0x16 0 screws that secure the system board shield and USB board to the notebook One PM2 5x7 0 screw that secures the USB board to the notebook Removing the System Board Screws HP Pavilion dv4000 Models Maintenance and Service Guide 5 47 Removal and Replacement Procedures 6 Slide the system board shield forward and to the right until the tabs on the shield disengage from the base enclosure Releasing the System Board Shield Part 1 HP Pavilion dv4000 Models 5 48 Maintenance and Service Guide Removal and Replacement Procedures 7 Lift up on the left side of the USB board frame O 8 Pre
24. keyboard on Compaq Presario V4000 models documented in Section 5 13 Phillips M2 0x2 0 Screw Locations C 14 Maintenance and Service Guide Screw Listing Table C 6 Silver Phillips 2 0x2 0 Screw Head MMIII Color Qty Length Thread Width Silver 4 2 0 mm 2 0 mm 7 0 mm Where used 4 screws that secure the keyboard on HP Pavilion dv4000 models documented in Section 5 13 Phillips M2 0x2 0 Screw Locations Maintenance and Service Guide C 15 Screw Listing Table C 7 Phillips PM2 0x4 0 Screw Head mm IILL Color Qty Length Thread Width Black 22 4 0 mm 2 0 mm 4 0 mm Where used 2 screws that secure the top cover HP Pavilion dv4000 models documented in Section 5 15 Phillips PM2 0x4 0 Screw Location C 16 Maintenance and Service Guide Screw Listing Table C 7 Phillips PM2 0x4 0 Screw Continued Head mm IILL Color Qty Length Thread Width Black 22 4 0 mm 2 0 mm 4 0 mm Where used 4 screws that secure the base enclosure on Compaq Presario V4000 models documented in Section 5 16 Phillips PM2 0x4 0 Screw Location Maintenance and Service Guide C 17 Screw Listing Table C 7 Phillips PM2 0x4 0 Screw Continued Head mm IILL Color Qty Length Thread Width Black 22 4 0 mm 2 0 mm 4 0 mm Where used 2 screws that secure the modem board to the system board documented in Section 5 17 Phillips PM2 0x4 0 Screw Location C 18 Maintenanc
25. memory module compartment cover to the notebook screw is captured on the cover by C clips documented in Section 5 7 One screw that secures the thermal cover to the notebook screw is captured on the cover by C clips documented in Section 5 10 Phillips M2 0x5 0 Screw Locations C 2 Maintenance and Service Guide Screw Listing Table C 2 Phillips PM2 5x4 0 Screw jm Head MMI Color Qty Length Thread Width Black 4 4 0 mm 2 5mm 4 5mm Where used 4 screws that secure the hard drive frame to the hard drive documented in Section 5 4 Phillips M2 5x4 0 Screw Location Maintenance and Service Guide C 3 Screw Listing Table C 3 Phillips 2 5x7 0 Screw Head MMI Color Qty Length Thread Width Black 44 7 0 mm 2 5 mm 4 5 mm Where used One screw that secures the optical drive to the notebook documented in Section 5 6 Three screws that secure the switch cover on Compaq Presario V4000 models notebook documented in Section 5 12 Two screws that secure the display assembly to the notebook documented in Section 5 14 Phillips M2 5x7 0 Screw Locations C 4 Maintenance and Service Guide Screw Listing Table C 3 Phillips 2 5x7 0 Screw Continued Head MMI Color Qty Length Thread Width Black 44 7 0 mm 2 5 mm 4 5 mm Where used 4 screws that secure the display assembly to the notebook documented in Section 5 14 Phillips M2 5x7 0 Screw Locations Maintenanc
26. of the fn key and left ctrl key E Enable Disable multiple pointing devices at startup To set the notebook to support only a single usually nonstandard pointing device at startup select Disable E Enable Disable USB legacy support for a USB keyboard mouse and hub When USB legacy support is enabled A USB keyboard mouse and hub work even when a Windows operating system is not loaded O The notebook starts from a bootable hard drive diskette drive diskette or CD CD RW or DVD inserted into a drive connected by a USB connector to the notebook or to an optional docking device E Select a parallel port mode EPP Enhanced Parallel Port standard bidirectional or ECP Enhanced Capabilities Port E Enable Disable all settings in the SpeedStep window When Disable is selected the notebook runs in Battery Optimized mode 2 6 Maintenance and Service Guide Troubleshooting 2 2 Troubleshooting Flowcharts Table 2 5 Troubleshooting Flowcharts Overview Flowchart Description 2 1 Flowchart 2 1 Initial Troubleshooting 2 2 Flowchart 2 2 No Power Part 1 2 3 Flowchart 2 3 No Power Part 2 2 4 Flowchart 2 4 No Power Part 3 2 5 Flowchart 2 5 No Power Part 4 2 6 Flowchart 2 6 No Video Part 1 2 7 Flowchart 2 7 No Video Part 2 2 8 Flowchart 2 8 Nonfunctioning Docking Device if applicable 2 9
27. special note of each screw and screw lock size and location during removal and replacement Refer to Appendix C Screw Listing for detailed information on screw and screw lock sizes locations and usage Maintenance and Service Guide 5 1 Removal and Replacement Procedures 5 1 Serial Number Report the notebook serial number to HP when requesting information or ordering spare parts The serial number is located on the bottom of the notebook e Serial Number Location 5 2 Maintenance and Service Guide Removal and Replacement Procedures 5 2 Disassembly Sequence Chart Use the chart below to determine the section number to be referenced when removing notebook components Disassembly Sequence Chart Section Description of Screws Removed 5 3 Preparing the notebook for disassembly Battery pack 0 5 4 Hard drive 2 loosened to remove the hard drive cover 4 to remove the hard drive frame 55 Notebook feet 0 5 6 Optical drive 1 57 Memory module 3 loosened to remove the memory module Mini PCI compartment cover 58 Mini PCI communications card 3 loosened to remove the memory module Mini PCI compartment cover A To prevent an unresponsive system and the display of a warning message install only a Mini PCI device authorized for use in your notebook by the governmental agency that regulates wireless devices in your country If you install a device and then receive a warning mess
28. the Mini PCI communications card 4 Spread the retaining tabs on each side of the Mini PCI socket to release the Mini PCI communications card The edge of the card opposite the socket rises away from the notebook 5 Remove the Mini PCI communications card by pulling the card away from the socket at a 45 degree angle Note that the Mini PCI communications card is slotted to prevent incorrect installation Removing a Mini PCI Communications Card Reverse the above procedure to install a Mini PCI communications card 5 18 Maintenance and Service Guide Removal and Replacement Procedures 5 9 RTC Battery RTC Battery Spare Part Number Information RTC battery includes 2 sided tape 384626 001 Prepare the notebook for disassembly Section 5 3 Remove the Mini PCI communications card Section 5 8 Disconnect the RTC battery cable from the system board RW N e Remove the RTC battery from the system board The RTC battery is attached to the system board with two sided tape Removing the RTC Battery Reverse the above procedure to install the RTC battery Maintenance and Service Guide 5 19 Removal and Replacement Procedures 5 10 Heat Sink Heat Sink Spare Part Number Information Heat sink includes fan and thermal paste 384622 001 1 Prepare the notebook for disassembly Section 5 3 2 Remove the PM2 0x5 0 screw that secures the thermal cover to the notebook
29. tte ter tn a antes bind Moonie haves ts 5 7 5 5 Notebook Feet 0 0 c eee eee 5 11 3 6 Optical Dives orses p eats wees ate 5 12 5 7 Memory Module 0 0 0005 5 14 5 8 Mini PCI Communications Card 5 17 59 RIC Battery ce borate ie eee ak Boo ea eee 5 19 5 10 Heat Sinks 3 02 r bie een Me ee 5 20 DLT Processors cs csetied qa gee ane tad oh Dae nh oe 5 23 5 12 Switch Coyet es anane iaa i owns aes oes 5 25 5 13 Keyboard mer nor gains ot in Ae te E a 5 27 5 14 Display Assembly 0005 5 31 SNS Top Cover ioe anea a narai a on gay alba 5 35 5 16 Base Enclosure 0 0 0 0 0 eee eee 5 39 5 17 Modem Board 0 0 2 02 eee eee 5 43 5 18 System Board 0 0 00 eee eee 5 45 5 19 Fan Assembly 0 0 0 0 eee eee eee 5 59 5 20 Speakers 2 tic wining divs Hed ne we eta hoe 5 62 3 21 USB Boards 1 0500 cae west kee eae eee 5 64 5 22 Bluetooth Board 0 00005 5 67 6 Specifications A Connector Pin Assignments B Power Cord Set Requirements C Screw Listing Index Maintenance and Service Guide 1 Product Description The HP Pavilion dv4000 Notebook PC and Compaq Presario V4000 Notebook PC offer advanced modularity Intel Pentium M and Celeron M processors and extensive multimedia support HP Pavilion dv4000 Notebook PC and Compaq Presario V4000 Notebook PC Maintenance and Service Guide 1 1 Product De
30. use with HP Pavilion dv4000 models in Germany 383495 051 Keyboard for use with HP Pavilion dv4000 models in France 383495 061 Keyboard for use with HP Pavilion dv4000 models in Italy 383495 071 Keyboard for use with HP Pavilion dv4000 models in Spain 383495 081 Keyboard for use with HP Pavilion dv4000 models in Denmark 383495 091 Keyboard for use with HP Pavilion dv4000 models in Norway 383495 111 Keyboard for use with HP Pavilion dv4000 models in Switzerland 383495 121 Keyboard for use with HP Pavilion dv4000 models in French Canada 383495 131 Keyboard for use with HP Pavilion dv4000 models in Portugal 383495 151 Keyboard for use with HP Pavilion dv4000 models in Greece 383495 171 Keyboard for use with HP Pavilion dv4000 models in Saudi Arabia 383495 181 Keyboard for use with HP Pavilion dv4000 models in Belgium 3 20 Maintenance and Service Guide Illustrated Parts Catalog Table 3 6 Sequential Part Number Listing Continued Spare Part Number Description 383495 281 Keyboard for use with HP Pavilion dv4000 models in Thailand 383495 331 Keyboard for use with HP Pavilion dv4000 models in the Netherlands 383495 AB1 Keyboard for use with HP Pavilion dv4000 models in Taiwan 383495 AD1 Keyboard for use with HP Pavilion dv4000 models in Korea 383495 B71 Keyboard for use with HP Pavilion dv4000 models in Sweden Finland 383495 BB1 Keyboard for use with HP Pavilion dv4000 models in Israel
31. 0 models Removing the Memory Module Compartment Cover Maintenance and Service Guide 5 15 Removal and Replacement Procedures 5 Spread the retaining tabs on each side of the memory module socket to release the memory module The side of the module opposite the socket rises away from the notebook 6 Slide the module away from the socket at an angle 7 Remove the memory module Q Note that memory modules are slotted to prevent incorrect installation into the memory module socket Removing the Memory Module Reverse the above procedure to install a memory module 5 16 Maintenance and Service Guide Removal and Replacement Procedures 5 8 Mini PCI Communications Card Mini PCI Communications Card Spare Part Number Information 802 11b g WLAN card for use in most of the world 378973 001 802 11b g WLAN card for use in the rest of the world 378972 001 802 11b g WLAN Broadcomm card for use in most of the world 378975 001 802 11b g WLAN Broadcomm card for use in the rest of the 378974 001 world 1 Prepare the notebook for disassembly Section 5 3 2 Remove the memory module compartment cover Section 5 8 Make note of which antenna cable is attached to which antenna clip on the Mini PCI communications card before disconnecting the cables Maintenance and Service Guide 5 17 Removal and Replacement Procedures 3 Disconnect the auxiliary and main antenna cables from
32. 000 models 384629 001 For use with defeatured HP Pavilion dv4000 models 390917 001 For use with Compaq Presario V4000 models 385739 001 15 Processors include thermal paste Intel Pentium M 2 00 GHz 383475 001 Intel Pentium M 1 73 GHz 383474 001 Intel Pentium M 1 60 GHz 383473 001 Intel Pentium M 1 50 GHz 383472 001 Intel Celeron M 1 50 GHz 383471 001 Intel Celeron M 1 40 GHz 383470 001 Intel Celeron M 1 30 GHz 389036 001 16 Mini PCI communications cards 802 11b g wireless local access network WLAN 378973 001 card for use in most of the world 802 11b g WLAN card for use in the rest of the world 378972 001 802 11b g WLAN Broadcomm card for use in most of 378975 001 the world 802 11b g WLAN Broadcomm card for use inthe rest 378974 001 of the world 17 Memory modules 1024 MB 383482 001 512 MB 383481 001 256 MB 383480 001 Maintenance and Service Guide 3 9 Illustrated Parts Catalog Notebook Major Components HP Pavilion dv4000 3 10 Maintenance and Service Guide Illustrated Parts Catalog Table 3 1 Spare Parts Notebook Major Components Continued Spare Part Item Description Number 18 Battery packs 12 cell 8 8 AHr 383492 001 6 cell 4 4 AHr 383493 001 19 Optical drives For use with HP Pavilion dv4000 models DVD RW and CD RW Combo Drive double layer 391743 001 writing capability DVD RW and CD RW Combo Drive 383491 001 DVD CD RW Combo Drive 383490 001 For use with C
33. 2 15 Troubleshooting Flowchart 2 8 Nonfunctioning Docking Device if applicable Nonfunctioning docking device Reseat power cord in docking device and power outlet Check voltage Reinstall setting on docking notebook into device docking device Reset monitor cable connector at Docking docking device device operating Docking device operating Test replacement docking device with N new notebook Remove notebook replace docking device Maintenance and Service Guide Troubleshooting Flowchart 2 9 No Operating System OS Loading No OS loading Reseat power cord in docking device and power outlet No OS loading from hard drive go to Flowchart 2 10 No OS Loading Hard Drive Part 1 No OS loading from diskette drive go to Flowchart 2 13 No OS Loading Diskette Drive No OS loading from optical drive go to Flowchart 2 14 No OS Loading Optical Drive No OS loading from network go to Flowchart 2 20 No Network Modem Connection NOTE Before beginning troubleshooting always check cable connections cable ends and drives for bent or damaged pins Maintenance and Service Guide 2 17 Troubleshooting Flowchart 2 10 No OS Loading Hard Drive Part 1 OS not loading from hard drive Go to Flowchart 2 11 No OS Loading Hard Drive Part 2 Nonsystem disk message Reseat e
34. 383496 001 Power cord for use in Canada French Canada Latin America Taiwan Thailand and the United States 383496 011 Power cord for use in Australia and New Zealand 383496 021 Power cord for use in Belgium Europe Finland France Germany Greece the Netherlands Norway Portugal Spain and Sweden 383496 031 Power cord for use in Hong Kong and the United Kingdom 383496 061 Power cord for use in Italy 383496 081 Power cord for use in Denmark 383496 111 Power cord for use in Switzerland 383496 AA1 Power cord for use in People s Republic of China 383496 AD1 Power cord for use in Korea 383496 BB1 Power cord for use in Israel 384619 001 Switch cover for use with Compaq Presario V4000 models includes LED board and LED board cable 384620 001 Top cover for use with full featured HP Pavilion dv4000 models includes TouchPad Maintenance and Service Guide 3 21 Illustrated Parts Catalog Table 3 6 Sequential Part Number Listing Continued Spare Part Number Description 384621 001 Top cover for use with full featured Compaq Presario V4000 models does not include TouchPad 384622 001 Heat sink assembly includes fan heat sink and thermal paste 384623 001 Modem board high speed 56K includes modem cable 384624 001 System board shield for use with HP Pavilion dv4000 models 384625 001 USB board includes USB board USB board frame USB board cable and audio board cable 384
35. 4000 notebooks documented in Section 5 18 and Compaq Presario V4000 notebooks documented in Section 5 21 Phillips M2 5x8 0 Screw Locations C 26 Maintenance and Service Guide Screw Listing Table C 10 Phillips PM1 5x4 0 Screw iam Head MMIII Color Qty Length Thread Width Silver 2 4 0 mm 1 5mm 3 0 mm Where used 2 screws that secure the Bluetooth board to the USB board frame documented in Section 5 22 x K a N E of mg kas e e eaa Phillips M1 5x4 0 Screw Locations Maintenance and Service Guide C 27 1394 port 1 11 1 14 A arrow keys 1 17 audio board cable 3 13 audio troubleshooting 2 23 audio in jack location 1 7 1 9 1 12 1 15 pin assignments A 2 audio out jack location 1 7 1 9 1 12 1 15 pin assignments A 1 base enclosure removal 5 39 spare part numbers 3 9 3 22 3 23 5 39 battery bay 1 25 battery light 1 5 battery pack removal 5 5 spare part numbers 3 11 3 20 specifications 6 6 battery release latch 1 25 Index Bluetooth board removal 5 67 spare part number 3 7 3 18 5 67 Bluetooth board cable 3 13 bottom components 1 20 1 24 C cables service considerations 4 2 caps lock key 1 17 components bottom 1 20 1 24 front 1 5 keyboard 1 16 left side 1 10 1 13 right side 1 6 1 8 top 1 18 1 22 1 23 Computer Setup Advanced Menu 2 6 File Menu 2 3 overview 2 1 Security Menu 2 4 Tools Menu 2
36. 463 001 Full featured system board 383465 001 Switch cover for use with HP Pavilion dv4000 models includes LED board and LED board cable 383466 001 Speakers 383467 001 TouchPad cable 383468 001 Miscellaneous Cable Kit 383469 001 Miscellaneous Doors Covers Kit for use with HP Pavilion dv4000 models 383470 001 Intel Celeron M 1 40 GHz processor includes thermal paste 38347 1 001 Intel Celeron M 1 50 GHz processor includes thermal paste 383472 001 Intel Pentium M 1 50 GHz processor includes thermal paste 383473 001 Intel Pentium M 1 60 GHz processor includes thermal paste 383474 001 Intel Pentium M 1 73 GHz processor includes thermal paste 3 18 Maintenance and Service Guide Illustrated Parts Catalog Table 3 6 Sequential Part Number Listing Continued Spare Part Number Description 383475 001 Intel Pentium M 2 00 GHz processor includes thermal paste 383476 001 15 4 inch WXGA TFT display assembly for use with HP Pavilion dv4000 models includes display cable wireless antenna boards and antenna cables 383477 001 15 4 inch WXGA TFT display assembly with BrightView for use with HP Pavilion dv4000 models includes display cable wireless antenna boards and antenna cables 383478 001 15 4 inch WXGA TFT display assembly for use with Compag Presario V4000 models includes display cable wireless antenna boards and antenna cables 383479 001 15 4 inch WXGA TFT display
37. 5 Computer Setup defaults 2 2 Maintenance and Service Guide Index 1 Index connector pin assignments audio in A 2 audio out A I external monitor A 3 RJ 11 A 5 RJ 45 A 4 S Video out A 6 Universal Serial Bus USB A 2 connectors service considerations 4 2 D design overview 1 27 Digital Media Slot 1 11 Digital Media Slot light 1 11 disassembly sequence chart 5 3 diskette drive OS loading problems 2 21 precautions 4 3 display assembly removal 5 31 spare part numbers 3 3 3 19 5 31 display front bezel spare part number 3 3 3 23 5 31 display rear cover spare part number 3 3 3 23 5 31 display release button 1 5 display switch 1 19 1 21 docking device troubleshooting 2 16 drives preventing damage 4 3 DVD CD RW Combo Drive precautions 4 3 removal 5 12 spare part number 3 11 3 15 3 19 3 22 5 12 specifications 6 7 DVD RW and CD RW Combo Drive precautions 4 3 removal 5 12 spare part number 3 11 3 15 3 19 3 22 3 24 5 12 specifications 6 8 E electrostatic discharge 4 4 4 8 expansion port 2 1 11 1 14 ExpressCard slot 1 11 1 14 ExpressCard slot space saver 3 12 external monitor port location 1 7 1 9 1 12 1 15 pin assignments A 3 F fi to f12 keys 1 17 features 1 2 feet illustrated 3 12 locations 5 11 5 12 flowcharts troubleshooting no audio 2 23 2 24 no network modem connection 2 28 no OS loading 2 17 Ind
38. 626 001 RTC battery includes 2 sided tape 384627 001 Miscellaneous Doors Covers Kit for use with Compaq Presario V4000 models 384628 001 Screw Kit for use with full featured HP Pavilion dv4000 models 384629 001 Base enclosure for use with full featured HP Pavilion dv4000 models 384631 001 DVD CD RW Combo Drive for use with Compaq Presario V4000 models 384632 001 DVD RW and CD RW Combo Drive for use with Compaq Presario V4000 models 384635 001 Keyboard for use with Compaq Presario V4000 models in the United States 384635 031 Keyboard for use with Compaq Presario V4000 models in the United Kingdom 384635 051 Keyboard for use with Compaq Presario V4000 models in France 384635 061 Keyboard for use with Compaq Presario V4000 models in Italy 384635 071 Keyboard for use with Compaq Presario V4000 models in Spain 3 22 Maintenance and Service Guide Illustrated Parts Catalog Table 3 6 Sequential Part Number Listing Continued Spare Part Number Description 384635 081 Keyboard for use with Compaq Presario V4000 models in Denmark 384635 101 Keyboard for use with Compaq Presario V4000 models in Sweden and Finland 384635 121 Keyboard for use with Compaq Presario V4000 models in French Canada 384635 331 Keyboard for use with Compaq Presario V4000 models in the Netherlands 385739 001 Base enclosure for use with Compaq Presario V4000 models 385740 001 Screw Kit for use with defeatured HP Pavilion dv4000
39. FFFFOO00 FFFFFFFF System BIOS 6 16 Maintenance and Service Guide A Connector Pin Assignments Table A 1 Audio Out Headphone 1 Pin Signal Pin Signal 1 Audio out left channel 3 Ground 2 Audio out right channel Maintenance and Service Guide A 1 Connector Pin Assignments Table A 2 Audio In Microphone Pin Signal Pin Signal 1 Audio signal in 3 Ground 2 Audio signal in Table A 3 Universal Serial Bus Pin Signal Pin Signal 1 5 VDC 3 Data 2 Data 4 Ground A 2 Maintenance and Service Guide Connector Pin Assignments Table A 4 External Monitor Pin Signal Pin Signal 1 Red analog 9 5 VDC 2 Green analog 10 Ground 3 Blue analog 11 Monitor detect 4 Not connected 12 DDC 2B data 5 Ground 13 Horizontal sync 6 Ground analog 14 Vertical sync 7 Ground analog 15 DDC 2B clock 8 Ground analog Maintenance and Service Guide A 3 Connector Pin Assignments Table A 5 RJ 45 Network 12345678 Pin Signal Pin Signal 1 Transmit 5 Unused 2 Transmit 6 Receive 3 Receive 7 Unused 4 Unused 8 Unused A 4 Maintenance and Service Guide Connector Pin Assignments Table A 6 RJ 11 Modem Pin Signal Pn Sga A Unused gt gt 4 Uws 2 Tip 5 Unused 3 Ring 6 Unused Maintenance and Service Guide A 5 Connector Pin Assignments Table A 7 S Video Out 0900 000 Pin Signal Pin Signa
40. Models Maintenance and Service Guide 5 25 Removal and Replacement Procedures Turn the notebook right side up with the front toward you Open the notebook as far as possible Press and hold down the insert key NY AMUMA Insert a flat blade tool into the notch in the switch cover behind the insert key and lift the switch cover up 8 Disengage the center and left side of the switch cover from the notebook 9 Rest the switch cover on the notebook Releasing the Switch Cover 5 26 Maintenance and Service Guide Removal and Replacement Procedures 5 13 Keyboard Keyboard Spare Part Number Information For use with HP Pavilion dv4000 models Belgium 383495 181 Denmark 383495 081 Europe 383495 021 France 383495 051 French Canada 383495 121 Germany 383495 041 Greece 383495 151 Italy 383495 061 Korea 383495 ad1 The Netherlands 383495 331 Norway Portugal Saudi Arabia Spain Sweden Finland Switzerland Taiwan Thailand United Kingdom United States For use with Compaq Presario dv4000 models Denmark 384635 081 France 384635 051 French Canada 384635 121 Italy 384635 061 The Netherlands 384635 331 Spain Sweden Finland United Kingdom United States 383495 091 383495 131 383495 171 383495 071 383495 b71 383495 111 383495 ab1 383495 281 383495 031 383495 001 384635 071 384635 101 384635 031 384635 001 1 Prepare the notebook for disassembly Section 5 3
41. RQ7 IRQ9 IRQ10 IRQ11 or IRQ15 Either the infrared or the serial port may assert IRQ3 or IRQ4 6 12 Maintenance and Service Guide Specifications I O Address hex Table 6 9 System I O Addresses System Function shipping configuration 000 OOF DMA controller no 1 010 01F Unused 020 021 Interrupt controller no 1 022 024 Opti chipset configuration registers 025 O3F Unused 02E 02F 87334 Super I O configuration for CPU 040 O5F Counter timer registers 044 O5F Unused 060 Keyboard controller 061 Port B 062 063 Unused 064 Keyboard controller 065 O6F Unused 070 071 NMI enable RTC 072 O7F Unused 080 O8F DMA page registers 090 091 Unused 092 Port A 093 O9F Unused OAO 0A1 Interrupt controller no 2 Maintenance and Service Guide 6 13 Specifications Table 6 9 System I O Addresses Continued I O Address hex System Function shipping configuration OA2 OBF Unused 0CO ODF DMA controller no 2 OEO OEF Unused OFO OF 1 Coprocessor busy clear reset OF2 OFF Unused 100 16F Unused 170 177 Secondary fixed disk controller 178 1EF Unused 1FO 1F7 Primary fixed disk controller 1F8 200 Unused 201 Joystick decoded in ESS1688 202 21F Unused 220 22F Entertainment audio 230 26D Unused 26E 26 Unused 278 27F Unused
42. SD I O Card Memory Stick Memory Stick Pro MultiMediaCard xD Picture Card and SmartMedia 8 Digital Media Slot light On An optional digital card is being full featured models accessed only 9 ExpressCard slot Supports an optional ExpressCard full featured models only 10 PC Card slot Supports an optional Type or Type II 32 bit CardBus or 16 bit PC Card 11 PC Card eject button Ejects PC Cards from the PC Card slot Maintenance and Service Guide Product Description Table 1 4 Left Side Components HP Pavilion dv4000 Continued Item Component Function 12 Monitor port Connects an optional VGA monitor or full featured models projector only 13 S Video out jack Connects the video function of an optional defeatured models S Video device such as a television VCR only or video capture card 14 Audio in microphone Connects an optional stereo microphone jack defeatured models only 15 Audio out headphone Connects an optional headphone or jack defeatured models only powered stereo speakers Also connects the audio function of an audio video device such as a television or VCR Maintenance and Service Guide Product Description The external components on the left side of the Compaq Presario V4000 are shown below and described in Table 1 5 Depending on your notebook model component locations may vary left Side Components Compaq Presario V4000 Maintenance and S
43. Section 5 14 Top cover HP Pavilion dv4000 models Section 5 15 Base enclosure Compaq Presario V4000 models Section 5 16 as p gt o aga Maintenance and Service Guide 5 43 Removal and Replacement Procedures 2 Remove the two PM2 0x4 0 screws that secure the modem board to the system board 3 Lift the right side of the modem board to disconnect the modem board from the system board 4 Disconnect the modem cable from the modem board 5 Remove the modem board Removing the Modem Board Reverse the above procedure to install the modem board 5 44 Maintenance and Service Guide Removal and Replacement Procedures 5 18 System Board System Board Spare Part Number Information Full featured 383463 001 Defeatured 383462 001 Q When replacing the system board ensure that the following components are removed from the defective system board and installed on the replacement system board E Memory module Section 5 7 Mini PCI communications card Section 5 8 RTC battery Section 5 9 Processor Section 5 11 Modem board Section 5 17 1 Prepare the notebook for disassembly Section 5 3 and remove the following components a Hard drive Section 5 4 b Optical drive Section 5 6 c Heat sink Section 5 10 Maintenance and Service Guide 5 45 Removal and Replacement Procedures d e f 8 h Switch cover Section 5 12 Keyboard Section 5 13 Display
44. age remove the device to restore notebook functionality Then contact Customer Care 5 9 RTC battery 0 Maintenance and Service Guide 5 3 Removal and Replacement Procedures Disassembly Sequence Chart Continued Section Description of Screws Removed 5 10 Heat sink 1 loosened to remove the thermal cover 4 removed to remove the heat sink 5 11 Processor 1 loosened 512 Switch cover 3 on Compaq Presario V4000 models 519 Keyboard 4 5 14 Display assembly 6 5 15 Top cover HP Pavilion dv4000 16 models 5 16 Base enclosure 16 Compaq Presario V4000 models 5 17 Modem board 2 5 18 System board 11 on HP Pavilion dv4000 models 4 on Compag Presario V4000 models 5 19 Fan assembly 7 5 20 Speakers 3 5 21 USB board 8 5 22 Bluetooth board 2 5 4 Maintenance and Service Guide Removal and Replacement Procedures 5 3 Preparing the Notebook for Disassembly Before you begin any removal or installation procedures 1 Shut down the notebook If you are unsure whether the notebook is off or in hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the notebook 3 Disconnect the power cord Battery Pack Spare Part Number Information 12 cell 8 8 AHr 383492 001 6 cell 4 4 AHr 383493 001 4 Remove the battery pack by following these steps a Turn the notebook upside down with the front toward yo
45. and replacement service 4 1 Tools Required You will need the following tools to complete the removal and replacement procedures Magnetic screwdriver Phillips PO screwdriver Flat bladed screwdriver Tool kit includes connector removal tool loopback plugs and case utility tool Maintenance and Service Guide 4 1 Removal and Replacement Preliminaries 4 2 D Service Considerations The following sections include some of the considerations that you should keep in mind during disassembly and assembly procedures As you remove each subassembly from the notebook place the subassembly and all accompanying screws away from the work area to prevent damage Plastic Parts Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and Connectors CAUTION When servicing the notebook ensure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the notebook Cables must be handled with extreme care to avoid damage Apply only the tension required to unseat or seat the cables during removal and insertion Handle cables by the connector whenever possible In all cases avoid bending twisting or tearing cables Ensure that cables are routed in such a way that they cannot be caught or snagged by pa
46. artup time lt 15 seconds Stop time lt 6 seconds Maintenance and Service Guide 6 7 Specifications Table 6 6 DVD RW and CD RW Combo Drive Applicable disc Read Write DVD R DVD RW DVD ROM DVD 5 CD R and CD RW DVD 9 DVD 10 DVD 18 CD ROM DVD R and Mode 1 and 2 CD Digital Audio DVD RW CD XA ready Mode 2 Form 1 and 2 CD I ready Mode 2 Form 1 and 2 CD R CD RW Photo CD single and multisession CD Bridge Center hole 1 5 cm 0 59 in diameter Disc diameter Standard disc 12 cm 4 72 in Mini disc 8 cm 3 15 in Disc thickness 1 2 mm 0 047 in Track pitch 0 74 um 6 8 Maintenance and Service Guide Specifications Table 6 6 DVD RW and CD RW Combo Drive Continued Access time CD DVD Random lt 175ms lt 230 ms Full stroke lt 285 ms lt 335 ms Audio output Audio out 0 7 Vrms level Cache buffer 2 MB Data transfer rate CD R 16X 2 400 KB s 150 KB s at 1X CD rate CD RW 8X 1 200 KB s 150 KB s at 1X CD rate CD ROM 24X 3 600 KB s 150 KB s at 1X CD rate DVD 8X 10 800 KB s 1 352 KB s at 1X DVD rate DVD R 4X 5 400 KB s 1 352 KB s at 1X DVD rate DVD RW 2X 2 700 KB s 1 352 KB s at 1X DVD rate Multiword DMA 16 6 MB s mode 2 Startup time lt 15 seconds Stop time lt 6 seconds Maintenance and Service Guide 6 9 Specifications Hardware DMA Table 6 7 System DMA System Function DMAO Not appl
47. assembly with BrightView for use with Compaq Presario V4000 models includes display cable wireless antenna boards and antenna cables 383480 001 256 MB memory module 383481 001 512 MB memory module 383482 001 1024 MB memory module 383483 001 4200 rpm 40 GB hard drive includes frame and connector 383484 001 4200 rpm 60 GB hard drive includes frame and connector 383485 001 5400 rpm 60 GB hard drive includes frame and connector 383486 001 4200 rpm 80 GB hard drive includes frame and connector 383487 001 5400 rpm 80 GB hard drive includes frame and connector 383488 001 4200 rpm 100 GB hard drive includes frame and connector 383490 001 DVD CD RW Combo Drive or use with HP Pavilion dv4000 models 383491 001 DVD RW and CD RW Combo Drive for use with HP Pavilion dv4000 models Maintenance and Service Guide 3 19 Illustrated Parts Catalog Table 3 6 Sequential Part Number Listing Continued Spare Part Number Description 383492 001 12 cell 8 8 AHr battery pack for use with HP Pavilion dv4000 models 383493 001 6 cell 4 4 AHr battery pack for use with HP Pavilion dv4000 models 383494 001 65 watt power supply 383495 001 Keyboard for use with HP Pavilion dv4000 models in the United States 383495 021 Keyboard for use with HP Pavilion dv4000 models in Europe 383495 031 Keyboard for use with HP Pavilion dv4000 models in the United Kingdom 383495 041 Keyboard for
48. attery condition Off The battery pack is fully charged or not inserted 3 Integrated Drive On or blinking The internal hard drive or an Electronics IDE drive optical drive is being accessed light 4 Consumer infrared Links the notebook to an optional remote IR lens select control models only 5 Speakers Produce stereo sound 6 Display release button Opens the notebook Maintenance and Service Guide 1 5 Product Description The external components on the right side of the HP Pavilion dv4000 are shown below and described in Table 1 2 Depending on your notebook model component locations may vary Right Side Components HP Pavilion dv4000 1 6 Maintenance and Service Guide Product Description Table 1 2 Right Side Components HP Pavilion dv4000 Item Component Function 1 Optical drive Supports an optical disc such as a CD or DVD 2 Audio out Connects an optional headphone or headphone jack powered stereo speakers Also connects full featured models the audio function of an audio video device only such as a television or VCR 3 Audio in microphone Connects an optional stereo microphone jack full featured models only 4 USB ports Connect optional USB devices full featured models only Q Number of USB ports vary by model 5 Monitor port Connects an optional VGA monitor or full featured models projector only 6 S Video out jack Connects the video function of an optional
49. book for Disassembly for more information 2 Remove the real time clock RTC battery refer to Section 5 9 RTC Battery for more information on removing and replacing the RTC battery 3 Wait approximately 5 minutes 4 Replace the RTC battery and reassemble the notebook 5 Connect AC power to the notebook Do not reinsert any battery packs at this time 6 Turn on the notebook All passwords and all CMOS settings have been cleared Power Management The notebook comes with power management features that extend battery operating time and conserve power The notebook supports the following power management features Standby Hibernation Setting customization by the user Hotkeys for setting the level of performance Battery calibration Lid switch standby resume Power standby button Advanced Configuration and Power Management ACPM compliance Maintenance and Service Guide Product Description 1 4 External Components The external components on the front of the notebook are shown below and described in Table 1 1 Depending on your notebook model component locations may vary Front Components Table 1 1 Front Components Item Component Function 1 Power standby light E On Notebook is turned on E Blinking Notebook is in standby E Off Notebook is off or in hibernation 2 Battery light E On The battery pack is charging E Blinking The battery pack has reached a low b
50. cedures 14 Remove the two PM2 5x8 0 round head screws and the PM2 0x4 0 screw that secure the USB board to the frame Removing the USB Board Screws HP Pavilion dv4000 Models Maintenance and Service Guide 5 53 Removal and Replacement Procedures 15 Lift the left side of the USB board until it rests at an angle 16 Slide the USB board to the left and remove it from the frame Removing the USB Board HP Pavilion dv4000 Models 5 54 Maintenance and Service Guide Removal and Replacement Procedures 17 Use the hard drive connector to lift the right side of the system board until it rests at an angle 18 Slide the system board to the right and remove it Removing the System Board HP Pavilion dv4000 Models Maintenance and Service Guide 5 55 Removal and Replacement Procedures Q Steps 19 through 24 apply to Compaq Presario V4000 models 19 Turn the top cover right side up with the front toward you 20 Disconnect the audio USB and Bluetooth cables from the system board Disconnecting the System Board Cables Compaq Presario V4000 Models 5 56 Maintenance and Service Guide Removal and Replacement Procedures 21 Release the ZIF connector to which the TouchPad cable is attached and disconnect the cable from the system board 22 Remove the two PM2 0x4 0 screws that secure the system board to the top cover Removing the System Board
51. cure the fan to the fan assembly documented in Section 5 19 Phillips PM2 0x4 0 Screw Location C 22 Maintenance and Service Guide Screw Listing Table C 7 Phillips PM2 0x4 0 Screw Continued Head mm IILL Color Qty Length Thread Width Black 22 4 0 mm 2 0 mm 4 0 mm Where used 3 screws that secure the speaker to the base enclosure documented in Section 5 20 Phillips PM2 0x4 0 Screw Location Maintenance and Service Guide C 23 Screw Listing Table C 7 Phillips PM2 0x4 0 Screw Continued Head mm IILL Color Qty Length Thread Width Black 22 4 0 mm 2 0 mm 4 0 mm Where used 3 screws that secure the USB board and frame to the notebook documented in Section 5 21 eee ee o i ee Phillips PM2 0x4 0 Screw Location C 24 Maintenance and Service Guide Screw Listing Table C 8 Phillips PM2 0x16 0 Screw Head Ol Color Qty Length Thread Width mmMilili Black 2 16 0mm 2 0 mm 4 5 mm Where used 2 screws that secure the base enclosure on Compaq Presario V4000 models documented in Section 5 16 and the system board on HP Pavilion dv4000 models documented in Section 5 18 Phillips M2 0x16 0 Screw Locations Maintenance and Service Guide C 25 Screw Listing Table C 9 Phillips PM2 5x8 0 Screw Head MMIII Color Qty Length Thread Width Silver 2 8 0 mm 2 5mm 5 0 mm Where used 2 screws that secure the USB board to the frame on HP Pavilion dv
52. d Service Guide Product Description Q Numerous references are made throughout this Maintenance and Service Guide to full featured and defeatured models A model is considered to be full featured if it has 4 Universal Serial Bus ports and the following components Digital Media Slot Memory Reader Expansion port ExpressCard slot IEEE 1394 port Infrared port Quick Launch buttons HP Pavilion dv4000 models only A notebook model is considered to be defeatured if it has only 2 Universal Serial Bus ports and none of the components listed above Connectors L Audio in microphone Audio out headphone Digital Media Slot full featured models only Expansion port full featured models only ExpressCard slot full featured models only External monitor IEEE 1394 full featured models only Infrared full featured models only PC Card Power Primary battery RJ 11 modem RJ 45 network S Video out Serial port full featured models only Smart card Universal Serial Bus USB v 2 0 4 ports on full featured models 2 ports on defeatured models CUCO C COCO COC ee ee O C O Maintenance and Service Guide 1 3 Product Description 1 2 1 3 Resetting the Notebook If the notebook you are servicing has an unknown password follow these steps to clear the password These steps also clear CMOS 1 Prepare the notebook for disassembly refer to Section 5 3 Preparing the Note
53. dels For use with Compaq Presario V4000 models Display rear cover not illustrated For use with HP Pavilion dv4000 models For use with Compaq Presario V4000 models 383477 001 383476 001 383479 001 383478 001 390276 001 390277 001 390278 001 390279 001 1 Prepare the notebook for disassembly Section 5 3 2 Remove the switch cover Section 5 12 3 Remove the keyboard Section 5 13 4 Turn the notebook upside down with the front toward you Maintenance and Service Guide 5 3 Removal and Replacement Procedures 5 Disconnect the wireless antenna cables from the Mini PCI communications card 6 Remove the cables from the clip in the base enclosure 7 Remove the two PM2 5x7 0 screws that secure the display assembly to the notebook Removing the Display Screws 5 32 Maintenance and Service Guide Removal and Replacement Procedures 8 Turn the notebook right side up with the front toward you 9 Open the display as far as possible 10 Remove the wireless antenna cables from the clips in the top cover 11 Disconnect the display cable from the system board Removing the Wireless Antenna Cables Maintenance and Service Guide 5 33 Removal and Replacement Procedures CAUTION Support the display assembly when removing the following screws Failure to support the display assembly can result in damage to the display assembly and other notebook components
54. e and Service Guide Screw Listing Table C 7 Phillips PM2 0x4 0 Screw Continued Head mm IILL Color Qty Length Thread Width Black 22 4 0 mm 2 0 mm 4 0 mm Where used 2 screws that secure the system board to the base enclosure on HP Pavilion dv4000 notebooks documented in Section 5 18 Phillips PM2 0x4 0 Screw Location Maintenance and Service Guide C 19 Screw Listing Table C 7 Phillips PM2 0x4 0 Screw Continued Head FETE Color Qty Length Thread Width Black 22 4 0 mm 2 0 mm 4 0 mm 3 Sill Where used One screw that secures the USB board and frame to the base enclosure on HP Pavilion dv4000 notebooks documented in Section 5 18 and to the top cover on Compag Presario V4000 notebooks documented in Section 5 21 aD ts Phillips PM2 0x4 0 Screw Location C 20 Maintenance and Service Guide Screw Listing Table C 7 Phillips PM2 0x4 0 Screw Continued Head mm FETT Color Qty Length Thread Width Black 22 4 0mm 2 0 mm 4 0mm Where used 2 screws that secure the system board to the top cover documented in Section 5 18 l r l l l l l fe e _ rr et lt Phillips PM2 0x4 0 Screw Location Maintenance and Service Guide C 21 Screw Listing Table C 7 Phillips PM2 0x4 0 Screw Continued MEIENI Color Qty Length Thread Black 22 4 0 mm 2 0 mm JN m Where used Head Width 4 0 mm 3 screws that se
55. e and Service Guide C 5 Screw Listing Table C 3 Phillips 2 5x7 0 Screw Continued iam Head MMI Color Qty Length Thread Width Black 44 7 0 mm 2 5 mm 4 5 mm Where used 11 screws that top cover to the HP Pavilion dv4000 documented in Section 5 15 Phillips M2 5x7 0 Screw Locations C 6 Maintenance and Service Guide Screw Listing Table C 3 Phillips 2 5x7 0 Screw Continued Head MMI Color Qty Length Thread Width Black 44 7 0 mm 2 5 mm 4 5 mm Where used 3 screws that secure the top cover to the HP Pavilion dv4000 documented in Section 5 15 Phillips M2 5x7 0 Screw Locations Maintenance and Service Guide C 7 Screw Listing Table C 3 Phillips 2 5x7 0 Screw Continued MMA Color Qty Length Thread Black 44 7 0 mm 2 5mm Where used One that secures the base enclosure to the Compaq Presario V4000 documented in Section 5 16 Head Width 4 5mm Phillips M2 5x7 0 Screw Locations C 8 Maintenance and Service Guide Screw Listing Table C 3 Phillips 2 5x7 0 Screw Continued Head MMI Color Qty Length Thread Width Black 44 7 0 mm 2 5 mm 4 5 mm Where used 9 screws that secure the base enclosure to the Compaq Presario V4000 documented in Section 5 16 aa T l l l l l Phillips M2 5x7 0 Screw Locations Maintenance and Service Guide C 9 Screw Listing Table C 3 Phillips 2 5x7 0 Screw Continued mn Color Qty L
56. e as des 1 2 1 2 Resetting the Notebook 04 1 4 1 3 Power Management 0 000000 1 4 1 4 External Components 004 1 5 1 5 Design Overview 0 0 00 eee eee eee 1 27 2 Troubleshooting 2 1 Computer Setup 00 eee eee eee 2 1 2 2 Troubleshooting Flowcharts 2 7 3 Illustrated Parts Catalog 3 1 Serial Number Location 000 3 1 3 2 Notebook Major Components 3 2 3 3 Miscellaneous Doors Covers Kit 3 12 3 4 Miscellaneous Cable Kit 05 3 13 3 5 Mass Storage Devices 000 5 3 14 3 6 Miscellaneous Not Illustrated 3 16 3 7 Sequential Part Number Listing 3 18 4 Removal and Replacement Preliminaries 4 1 Tools Required 0 0 00 4 1 4 2 Service Considerations 005 4 2 4 3 Preventing Damage to Removable Drives 4 3 4 4 Preventing Electrostatic Damage 4 4 4 5 Packaging and Transporting Precautions 4 5 4 6 Workstation Precautions 04 4 6 4 7 Grounding Equipment and Methods 4 6 Maintenance and Service Guide iii Contents 5 Removal and Replacement Procedures 5 1 Serial Number 0 00 0 eee eee eee 5 2 5 2 Disassembly Sequence Chart 5 3 5 3 Preparing the Notebook for Disassembly 5 5 5 4 Hard Drive rei
57. e memory modules The number of preinstalled memory modules varies by notebook model 8 Thermal cover Provides access to the heat sink and processor 1 26 Maintenance and Service Guide Product Description 1 5 Design Overview This section presents a design overview of key parts and features of the notebook Refer to Chapter 3 Illustrated Parts Catalog to identify replacement parts and Chapter 5 Removal and Replacement Procedures for disassembly steps The system board provides the following device connections Audio Display Hard drive Intel Pentium M and Celeron M processors Keyboard Memory module Mini PCI communications devices PC Card TouchPad CAUTION To properly ventilate the notebook allow at least a 7 6 cm 3 inch clearance on the left and right sides of the notebook The notebook uses an electric fan for ventilation The fan is controlled by a temperature sensor and is designed to be turned on automatically when high temperature conditions exist These conditions are affected by high external temperatures system power consumption power management battery conservation configurations battery fast charging and software applications Exhaust air is displaced through the ventilation grill located on the left side of the notebook Maintenance and Service Guide 1 27 2 Troubleshooting WARNING Only authorized technicians trained by HP should repair thi
58. ebook Major Components HP Pavilion dv4000 3 6 Maintenance and Service Guide Illustrated Parts Catalog Table 3 1 Spare Parts Notebook Major Components Continued Spare Part Item Description Number 5 Modem board high speed 56K includes 384623 001 modem cable 6 TouchPad cable 383467 001 Miscellaneous Doors Covers Kit For use with HP Pavilion dv4000 models 383469 001 For use with Compaq Presario V4000 models 384627 001 Includes 7a PC Card slot space saver 7b ExpressCard slot space saver 7C Thermal cover 7d Memory module compartment cover 7e Hard drive cover Notebook feet not illustrated 8 System board shield for use with HP Pavilion 384624 001 dv4000 models 9 System boards Full featured 383463 001 Defeatured 383462 001 USB board includes 384625 001 10a USB board USB board cable and audio board cable 10b USB board frame 11 Bluetooth wireless board includes Bluetooth 383459 001 board cable Heat sink assembly includes 384622 001 12a Fan 12b Heat sink Thermal paste not illustrated Maintenance and Service Guide 3 7 Illustrated Parts Catalog Notebook Major Components Compaq Presario V4000 3 8 Maintenance and Service Guide Illustrated Parts Catalog Table 3 1 Spare Parts Notebook Major Components Continued Spare Part Item Description Number 13 Speakers 383466 001 14 Base enclosures For use with full featured HP Pavilion dv4
59. ed by select smart card readers only Embedded Security E Enable Disable the embedded security chip E Restore embedded security chip to factory settings E Enable Disable power on authentication support E Enable Disable automatic DriveLock E Reset power on authentication credential Embedded Security settings are accessible only if the notebook is equipped with an embedded security chip Device security Enable Disable devices in the system Enable NIC for inclusion in MultiBoot System IDs Enter user defined identification values 2 4 Maintenance and Service Guide Troubleshooting Selecting from the Tools Menu Select HDD Self Test options Table 2 3 Tools Menu To Do This Run a quick or comprehensive self test on any hard drive in the system Battery Information View information about any battery packs in the notebook Memory Check E Run a self test on memory modules in the notebook E View information about memory modules installed in the notebook Maintenance and Service Guide 2 5 Troubleshooting Selecting from the Advanced Menu Select Language or press f2 Table 2 4 Advanced Menu To Do This Change the Computer Setup language Boot options E Enable Disable MultiBoot which sets a startup sequence that can include most bootable devices and media in the system Set the boot order Device options E Swap the functions
60. ength Thread Black 44 7 0mm 2 5mm mm I II Where used 4 screws that secure the system board on HP Pavilion dv4000 models documented in Section 5 18 Head Width 4 5mm Phillips M2 5x7 0 Screw Locations C 10 Maintenance and Service Guide Screw Listing Table C 3 Phillips 2 5x7 0 Screw Continued iam Head MMI Color Qty Length Thread Width Black 44 7 0 mm 2 5 mm 4 5 mm Where used 2 screws that secure the system board to the top cover on the Compaq Presario V4000 documented in Section 5 18 Phillips M2 5x7 0 Screw Locations Maintenance and Service Guide C 11 Screw Listing Table C 3 Phillips 2 5x7 0 Screw Continued MMI Color Qty Length Thread Black 44 7 0 mm 2 5 mm Where used Head Width 4 5 mm 4 screws that secure the fan assembly to the system board documented in Section 5 19 Phillips M2 5x7 0 Screw Locations C 12 Maintenance and Service Guide Screw Listing Table C 4 Phillips 2 0x12 0 Spring Loaded Screw Head MMIII Color Qty Length Thread Width Silver 4 12 0 2 0 mm 5 0 mm Where used 4 screws that secure the heat sink to the notebook documented in Section 5 10 Phillips M2 0x 12 0 Spring Loaded Screw Locations Maintenance and Service Guide C 13 Screw Listing Table C 5 Black Phillips 2 0x2 0 Screw Head MMIII Color Qty Length Thread Width Black 4 2 0mm 2 0 mm 5 0 mm Where used 4 screws that secure the
61. er rate Synchronous maximum 100 MB sec 100 MB sec 100 MB sec Security ATA security ATA security ATA security Seek times typical read including setting Single track 3 ms 3 ms 3 ms Average 13 ms 13 ms 13 ms Maximum 24 ms 24 ms 24 ms Logical blockst 195 364 233 156 301 488 156 301 488 Disc rotational speed 4200 rpm 5400 rpm 4200 rpm Operating temperature 5 C to 55 C 41 F to 131 F Certain restrictions and exclusions apply Consult Customer Care for details 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less Tactual drive specifications may differ slightly 6 4 Maintenance and Service Guide Specifications Table 6 3 Hard Drives Continued 60 GB 60 GB 40 GB Dimensions Height 9 5 mm 9 5 mm 9 5 mm Width 70mm 70mm 70 mm Weight 102 g 99g 99g Interface type ATA 5 ATA 5 ATA 5 Transfer rate Synchronous maximum 100 MB sec 100 MB sec 100 MB sec Security ATA security ATA security ATA security Seek times typical read including setting Single track 3 ms 3 ms 3 ms Average 13 ms 13 ms 13 ms Maximum 24 ms 24 ms 24 ms Logical blockst 117 210 240 117 210 240 78 140 160 Disc rotational speed 5400 rpm 4200 rpm 4200 rpm Operating temperature 5 C to 55 C 41 F to 131 F Certain restrictions and exclusions apply Consult Customer Care for details 1 GB 1 billion bytes when referring to hard drive storage capacity Ac
62. erating 10 to 90 5 to 95 10 to 90 5 to 95 Maximum altitude unpressurized Operating 14 7 to 10 1 psia Nonoperating 14 7 to 4 4 psia 15 m to 3 048 m 15 m to 12 192 m 50 ft to 10 000 ft 50 ft to 40 000 ft Shock Operating Nonoperating 125 g 2 ms half sine 200 g 2 ms half sine Random Vibration Operating Nonoperating 0 75 g zero to peak 10 Hz to 500 Hz 0 25 oct min sweep rate 1 50 g zero to peak 10 Hz to 500 Hz 0 5 oct min sweep rate Applicable product safety standards specify thermal limits for plastic surfaces The notebook operates well within this range of temperatures 6 2 Maintenance and Service Guide Specifications Table 6 2 15 4 inch WXGA TFT Display Dimensions Height Width Diagonal 20 9 cm 8 1 in 33 1 cm 13 0 in 39 1 cm 15 4 in Number of colors Up to 16 8 million Contrast ratio 200 1 Brightness 180 nits typical Pixel resolution Pitch 0 259 x 0 259 mm Format 1366 x 768 Configuration RGB vertical stripe Backlight Edge lit Character display 80 x 25 Total power consumption 5 5 W Viewing angle 65 horizontal 50 vertical typical Maintenance and Service Guide 6 3 Specifications Table 6 3 Hard Drives 100 GB 80 GB 80 GB Dimensions Height 9 5 mm 9 5 mm 9 5 mm Width 70mm 70 mm 70 mm Weight 102 g 99g 99g Interface type ATA 5 ATA 5 ATA 5 Transf
63. ervice Guide 1 13 Product Description Table 1 5 Left Side Components Compaq Presario V4000 Item Component Function 1 Power connector Connects the AC adapter cable 2 RJ 11 modem jack Connects a modem cable not included 3 RJ 45 network jack Connects a network cable not included 4 Expansion port 2 Connects the notebook to an optional full featured models docking device only Q The notebook has only one expansion port The term expansion port 2 describes the type of expansion port 5 USB ports Connect optional USB devices Q Number of USB ports vary by model 6 1394 port 4 pin Connects an optional 1394a device such as full featured models a scanner a digital camera or a digital only camcorder 7 Memory Reader Supports the following optional digital full featured models cards SD Secure Digital Memory Card only SD I O Card Memory Stick Memory Stick Pro MultiMediaCard xD Picture Card and SmartMedia 8 Memory Reader light On An optional digital card is being full featured models accessed only 9 ExpressCard slot Supports an optional ExpressCard full featured models only 10 PC Card slot Supports an optional Type or Type II 32 bit CardBus or 16 bit PC Card 11 PC Card eject button Ejects PC Cards from the PC Card slot 1 14 Maintenance and Service Guide Product Description jack defeatured models only Table 1 5 Left Side Compone
64. ex 2 Maintenance and Service Guide Index no OS loading from diskette drive 2 21 no OS loading from hard drive 2 18 2 19 2 20 no OS loading from optical drive 2 22 no power 2 10 2 12 2 13 no video 2 14 2 15 nonfunctioning device 2 25 nonfunctioning docking device 2 16 nonfunctioning keyboard 2 26 nonfunctioning pointing device 2 27 fn key 1 17 front components 1 5 G grounding equipment and methods 4 6 H hard drive OS loading problems 2 18 precautions 4 3 removal 5 7 spare part numbers 3 11 3 15 3 19 5 7 specifications 6 4 hard drive bay 1 25 hard drive cover illustrated 3 12 removal 5 8 hard drive light 1 5 headphone jack pin assignments A 1 heat sink removal 5 20 spare part number 3 7 3 22 5 20 l T O address specifications 6 13 infrared port 1 5 interrupt specifications 6 11 K keyboard removal 5 27 spare part numbers 3 5 3 20 3 21 3 22 3 23 5 27 troubleshooting 2 26 keyboard components 1 16 keypad keys 1 17 L LED board cable 3 13 left side components 1 10 1 13 M mass storage devices spare part numbers 3 14 memory map specifications 6 16 memory module removal 5 14 spare part numbers 3 9 3 19 5 14 Maintenance and Service Guide Index 3 Index memory module Mini PCI compartment cover illustrated 3 12 location 1 26 removal 5 15 Memory Reader 1 14 Memory Reader light 1 14 microphone jack pin assignments A 2 Mini PCI comm
65. face before removing items from their containers Always be properly grounded when touching a sensitive component or assembly Store reusable electrostatic sensitive parts from assemblies in protective packaging or nonconductive foam Use transporters and conveyors made of antistatic belts and roller bushings Ensure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Maintenance and Service Guide 4 5 Removal and Replacement Preliminaries 4 6 Workstation Precautions Use the following grounding precautions at workstations Cover the workstation with approved static shielding material refer to Table 4 2 Static Shielding Materials Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters drivers and vacuums When fixtures must directly contact dissipative surfaces use fixtures made only of static safe materials Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam Handle electrostatic sensitive components parts and assemblies by the case or PCM laminate Handle these items only at static free workstations Avoid contact with pins leads or circuitry Turn off power and input signals before in
66. ght side up with the front toward you 5 Release the ZIF connector to which the TouchPad cable is attached and disconnect the cable from the system board 6 Remove the three PM2 5x7 0 screws that secure the top cover to the base enclosure Removing the Top Cover Screws Part 2 HP Pavilion dv4000 Models Maintenance and Service Guide 5 37 Removal and Replacement Procedures 7 Swing the rear edge of the top cover up and forward until it rests at an angle 8 Lift the top cover up and remove it Removing the Top Cover HP Pavilion dv4000 Models Reverse the above procedure to install the top cover 5 38 Maintenance and Service Guide Removal and Replacement Procedures 5 16 Base Enclosure Q The base enclosure removal procedures in this section apply to Compaq Presario V4000 models Base Enclosure Spare Part Number Information For use with full featured HP Pavilion dv4000 models 384629 001 For use with defeatured HP Pavilion dv4000 models 390917 001 For use with Compaq Presario V4000 models 385739 001 1 Prepare the notebook for disassembly Section 5 3 and remove the following components a Hard drive Section 5 4 b Switch cover Section 5 12 c Keyboard Section 5 13 d Display assembly Section 5 14 2 Turn the notebook right side up with the front toward you Maintenance and Service Guide 5 39 Removal and Replacement Procedures 3 Remove the following
67. he flexible cord must be lt HAR gt Type HO5VV F 3 conductor 1 0 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country where it will be used 2 The flexible cord must be Type SPT 3 or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15 A 125 V or NEMA 6 15P 15 A 250 V configuration 3 The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration B 4 Maintenance and Service Guide C Screw Listing This appendix provides specification and reference information for the screws and screw locks used in the notebook All screws and screw locks listed in this appendix are available in the Screw Kit spare part number 382692 001 Maintenance and Service Guide Cl Screw Listing Table C 1 Phillips PM2 0x5 0 Screw m Head m MN Color Qty Length Thread Width Sit Black 6 5 0 mm 2 0 mm 5 0 mm Where used Two screws that secure the hard drive cover to the notebook screws are captured on the cover by C clips documented in Section 5 4 Three screws that secure the
68. icable DMA1 Not applicable DMA2 Not applicable DMA3 Not applicable DMA4 Direct memory access controller DMA5 Available for PC Card DMA6 Not assigned DMA7 Not assigned PC Card controller can use DMA 1 2 or 5 Maintenance and Service Guide Specifications Hardware IRQ Table 6 8 System Interrupts System Function IRQO System timer IRQ1 Standard 101 102 Key or Microsoft Natural Keyboard IRQ2 Cascaded IRQ3 Intel 82801DB DBM USB2 Enhanced Host Controller 24CD IRQ4 COM1 IRQ5 Conexant AC Link Audio Intel 82801DB DBM SMBus Controller 24C3 Data Fax Modem with SmartCP IRQ6 Diskette drive IRQ7 Parallel port IRQ8 System CMOS real time clock IRQ9 Microsoft ACPI compliant system IRQ10 Intel USB UHCI controller 24C2 Intel 82852 82855 GM GME Graphic Controller Realtek RTL8139 Family PCI fast Ethernet Controller Maintenance and Service Guide 6 11 Specifications Table 6 8 System Interrupts Continued IRQ11 Intel USB EHCI controller 24CD Intel USB UHCI controller 24C4 Intel USB UHCI controller 24C7 Intel Pro Wireless 2200BG TI OHCI 1394 host controller TI PCI1410 CardBus controller IRQ12 Synaptics PS 2 TouchPad IRQ13 Numeric data processor IRQ14 Primary IDE channel IRQ15 Secondary IDE channel Default configuration audio possible configurations are IRQ5 IRQ7 IRQ9Y IRQ10 or none Q PC Cards may assert IRQ3 IRQ4 IRQ5 I
69. in the system E View specification information about the processor memory and cache size video revision keyboard controller version and system ROM Save to floppy Save system configuration settings to a diskette Restore to floppy Restore system configuration settings from a diskette Restore defaults Replace configuration settings in Computer Setup with factory default settings Identification information is retained Ignore changes and exit Cancel changes entered during the current session Then exit and restart the notebook Save changes and exit Save changes entered during the current session Then exit and restart the notebook The changes you save are in effect when the notebook restarts Maintenance and Service Guide 2 3 Troubleshooting Selecting from the Security Menu Table 2 2 Security Menu Select Administrator password To Do This Enter change or delete an HP Administrator password Power on password Enter change or delete a power on password Password options E Enable Disable stringent security E Enable Disable required password on restart DriveLock passwords Enable disable DriveLock change a DriveLock user or master password DriveLock Settings are accessible only when you enter Computer Setup by turning on not restarting the notebook Smart Card Security Enable disable power on support for smart cards This feature is support
70. ions Go to Flowchart 2 17 Nonfunctioning Device Maintenance and Service Guide 2 21 Troubleshooting Flowchart 2 14 No OS Loading Optical Drive Y No OS loading from Disc CD ROM or in drive DVD ROM drive Install bootable disc Boots from CD or DVD Boots from CD or DVD Reseat drive Booting from another device Booting order correct Correct boot order using the Setup utility N Install bootable disc and reboot notebook Bootable disc in drive Try another bootable disc Go to Flowchart 2 17 Nonfunctioning Device Reset the notebook Refer to Section 1 2 Go to Flowchart 2 17 Nonfunctioning Device Resetting the Notebook for instructions 2 22 Maintenance and Service Guide Troubleshooting Flowchart 2 15 No Audio Part 1 Turn up audio No audio internally or externally Go to Flowchart Notebook in docking device if applicable Internal Undock audio 2 16 No Audio Part 2 Go to Replace the following docking device Flowchart components one at a time as applicable 2 16 No Audio Check audio status after each change Part 2 1 Reseat docking device audio cable 2 Replace audio cable 3 Replace speaker 4 Replace docking device audio board 5 Replace backplane board 6 Re
71. l 1 S VHS color C signal 5 TV CD 2 Composite video signal 6 S VHS intensity ground 3 S VHS intensity Y signal 7 Composite video ground 4 S VHS color ground A 6 Maintenance and Service Guide Power Cord Set Requirements 3 Conductor Power Cord Set The wide range input feature of the notebook permits it to operate from any line voltage from 100 to 120 or 220 to 240 volts AC The power cord set included with the notebook meets the requirements for use in the country where the equipment is purchased Power cord sets for use in other countries must meet the requirements of the country where the notebook is used Maintenance and Service Guide B 1 Power Cord Set Requirements General Requirements The requirements listed below are applicable to all countries The length of the power cord set must be at least 1 5 m 5 0 ft and a maximum of 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country where the power cord set will be used The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC as required by each country s power system The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the notebook B 2 Maintenance and Service Guide Power Cord Set Requirements
72. models 385741 001 Screw Kit for use with full featured Compag Presario V4000 models 385742 001 Screw Kit For use with defeatured Compaq Presario V4000 models 389036 001 Intel Celeron M 1 30 GHz processor includes thermal paste 390276 001 Display front bezel for use with HP Pavilion dv4000 models 390277 001 Display front bezel for use with Compag Presario V4000 models 390278 001 Display rear cover for use with HP Pavilion dv4000 models 390279 001 Display rear cover for use with Compaq Presario V4000 models 390915 001 Top cover for use with defeatured HP Pavilion dv4000 models includes TouchPad 390916 001 Top cover for use with defeatured Compaq Presario V4000 models does not include TouchPad 390917 001 Base enclosure for use with defeatured HP Pavilion dv4000 models Maintenance and Service Guide 3 23 Illustrated Parts Catalog Table 3 6 Sequential Part Number Listing Continued Spare Part Number Description 391737 001 TouchPad board for use with Compaq Presario V4000 models 391743 001 DVD RW and CD RW Combo Drive double layer writing capability for use with HP Pavilion dv4000 models 391744 001 DVD RW and CD RW Combo Drive double layer writing capability for use with Compaq Presario V4000 models 3 24 Maintenance and Service Guide 4 Removal and Replacement Preliminaries This chapter provides essential information for proper and safe removal
73. ndling packages Nonconductive plastic bags tubes or boxes Metal tote boxes Electrostatic voltage levels and protective materials Maintenance and Service Guide 4 7 Removal and Replacement Preliminaries Table 4 1 shows how humidity affects the electrostatic voltage levels generated by different activities Table 4 1 Typical Electrostatic Voltage Levels Relative Humidity Walking across carpet 35 000 V 15 000 V 7 500 V Walking across vinyl floor 12 000 V 5 000 V 3 000 V Motions of bench worker 6 000 V 800 V 400 V Removing DIPS from plastic tube 2 000 V 700 V 400 V Removing DIPS from vinyl tray 11 500 V 4 000 V 2 000 V Removing DIPS from Styrofoam 14 500 V 5 000 V 3 500 V Removing bubble pack from PCB 26 500 V 20 000 V 7 000 V Packing PCBs in foam lined box 21 000 V 11 000 V 5 000 V Q A product can be degraded by as little as 700 V Table 4 2 lists the shielding protection provided by antistatic bags and floor mats Table 4 2 Static Shielding Materials Material Use Voltage Protection Level Antistatic plastic Bags 1 500 V Carbon loaded plastic Floor mats 7 500 V Metallized laminate Floor mats 5 000 V 4 8 Maintenance and Service Guide 5 Removal and Replacement Procedures This chapter provides removal and replacement procedures There are as many as 94 screws and screw locks in 10 different sizes that may have to be removed replaced or loosened when servicing the notebook Make
74. nts Compaq Presario V4000 Continued Item Component Function 12 Monitor port Connects an optional VGA monitor or full featured models projector only 13 S Video out jack Connects the video function of an optional defeatured models S Video device such as a television VCR only or video capture card 14 Audio in microphone Connects an optional stereo microphone jack defeatured models only 15 Audio out headphone Connects an optional headphone or powered stereo speakers Also connects the audio function of an audio video device such as a television or VCR Maintenance and Service Guide Product Description The standard keyboard components of the notebook are shown below and described in Table 1 6 Standard Keyboard Components 1 16 Maintenance and Service Guide Product Description Table 1 6 Standard Keyboard Components Item Component Function 1 fn key Combines with other keys to perform system tasks as hotkeys For example pressing fn f7 decreases screen brightness 2 caps lock key Enables caps lock and turns on the caps lock light 3 f1 to f12 keys 12 Perform system and application tasks When combined with fn function keys perform additional tasks as hotkeys 4 num lock key Enables numeric lock turns on the embedded numeric keypad and turns on the num lock light 5 Embedded numeric Can be used like the keys on an external keypad keys 15 numeric keypad 6
75. ompaq Presario V4000 models DVD RW and CD RW Combo Drive double layer 391744 001 writing capability DVD RW and CD RW Combo Drive 384632 001 DVD CD RW Combo Drive 384631 001 20 RTC battery includes 2 sided tape 384626 001 21 Hard drives include frame and connector 5400 rpm 4200 rpm 80 GB 383487 001 100 GB 383488 001 60 GB 383485 001 80 GB 383486 001 60 GB 383484 001 40 GB 383483 001 Maintenance and Service Guide 3 1 Illustrated Parts Catalog 3 3 Miscellaneous Doors Covers Kit Q eS Table 3 2 Spare Part Numbers 383469 001 for use with HP Pavilion dv4000 models and 384627 001 for use with Compaq Presario V4000 models Item Description 1 PC Card slot space saver 2 ExpressCard slot space saver 3 Thermal cover includes one captive screw secured by C clip Notebook feet 4a For use with HP Pavilion dv4000 models 4b For use with Compaq Pavilion V4000 models 5 Memory module Mini PCI compartment cover includes 3 captive screws secured by C clips 6 Hard drive cover includes 2 captive screws secured by C clips 3 12 Maintenance and Service Guide Illustrated Parts Catalog 3 4 Miscellaneous Cable Kit Table 3 3 Spare Part Number 383468 001 Item Description a Modem cable Audio board cable USB board cable Bluetooth board cable LED board cable oy A O N Maintenance and Service Guide 3 13 Illustrated Parts Catalog 3 5 Mass S
76. own and a reference for spare part numbers 3 1 Serial Number Location When ordering parts or requesting information provide the notebook serial number and model number located on the bottom of the notebook t a Serial Number Location Maintenance and Service Guide 3 1 Illustrated Parts Catalog 3 2 Notebook Major Components Oo Notebook Major Components HP Pavilion dv4000 3 2 Maintenance and Service Guide Illustrated Parts Catalog Table 3 1 Spare Parts Notebook Major Components Spare Part Item Description Number 1 Display assemblies include display cable wireless antenna boards and antenna cables For use with HP Pavilion dv4000 models 15 4 inch WXGA TFT with BrightView 383477 001 15 4 inch WXGA TFT 383476 001 For use with Compaq Presario V4000 models 15 4 inch WXGA TFT with BrightView 383479 001 15 4 inch WXGA TFT 383478 001 Display front bezels not illustrated For use with HP Pavilion dv4000 models 390276 001 For use with Compaq Presario V4000 models 390277 001 Display rear cover not illustrated For use with HP Pavilion dv4000 models 390278 001 For use with Compaq Presario V4000 models 390279 001 2 Switch cover includes LED board and LED board cable For use with HP Pavilion dv4000 models 383465 001 For use with Compaq Presario V4000 models 384619 001 Maintenance and Service Guide 3 3 Illustrated Parts Catalog Notebook Major Components Compa
77. pare Part Number Information Bluetooth wireless board 383459 001 1 Prepare the notebook for disassembly Section 5 3 and remove the following components Hard drive Section 5 4 Switch cover Section 5 12 Keyboard Section 5 13 Display assembly Section 5 14 Top cover HP Pavilion dv4000 models Section 5 15 Base enclosure Compaq Presario V4000 models Section 5 16 g System board Section 5 18 h USB board Section 5 21 Ss ho aga Maintenance and Service Guide 5 67 Removal and Replacement Procedures 2 Remove the two PM1 5x4 0 screws that secure the Bluetooth board to the USB board frame 3 Remove the Bluetooth board Removing the Bluetooth Board Reverse the above procedure to install the Bluetooth board 5 68 Maintenance and Service Guide 6 Specifications This chapter provides physical and performance specifications Table 6 1 Notebook Dimensions Metric U S Height 3 35 cm 1 32 in Width 35 85 cm 14 13 in Depth 25 78 cm 10 16 in Weight Full featured model with 2 99 kg 6 48 lbs 15 4 inch display optical drive and 12 cell battery pack Input Power Operating voltage 18 5 Vdc 3 5 A 65 W Operating current 3 5 A Temperature Operating 10 C to 35 C 50 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Maintenance and Service Guide 6 1 Specifications Table 6 1 Notebook Continued Relative humidity noncondensing Operating Nonop
78. place 1 0 board Go to Flowchart 2 17 Nonfunctioning Device Maintenance and Service Guide 2 23 Troubleshooting Flowchart 2 16 No Audio Part 2 Continued from Flowchart 2 15 No Audio Part 1 Audio Reload driver in OS audio drivers configured Correct Load drivers and drivers for set configuration application in OS Connect to external speaker Replace audio board and speaker connections in notebook if applicable Replace the following components individually retesting after each replacement Hi internal speakers HM Audio board if applicable 2 24 Maintenance and Service Guide Troubleshooting Flowchart 2 17 Nonfunctioning Device Nonfunctioning device Reseat device Unplug the nonfunctioning device from the notebook and inspect cables and plugs for bent or broken pins or other damage Fix or replace broken item Any physical device detected Go to Flowchart Reattach device 2 9 No Close notebook Replace hard drive Operating System pugin power OS Loading Replace NIC If integrated NIC replace system board Device boots properly Device boots properly Replace diskette drive Maintenance and Service Guide 2 25 Troubleshooting Flowchart 2 18 Nonfunctioning Keyboard Keyboard not operating properly Connect notebook to good external keyboard
79. ptical drive 4 3 processor removal 5 23 spare part numbers 3 9 3 18 3 19 3 23 5 23 Q Quick Launch buttons 1 19 removal replacement preliminaries 4 1 procedures 5 1 right side components 1 6 1 8 RJ 11 jack location 1 11 1 14 pin assignments A 5 RJ 45 jack location 1 11 1 14 pin assignments A 4 RTC battery removal 5 19 spare part number 3 11 3 22 5 19 S Screw Kit contents C 1 spare part number 3 17 3 22 3 23 C 1 screw listing C 1 security cable slot 1 7 1 9 serial number 3 1 5 2 service considerations 4 2 speakers location 1 5 removal 5 62 spare part number 3 9 3 18 5 62 specifications battery pack 6 6 DVD CD RW Combo Drive 6 7 DVD RW and CD RW Combo Drive 6 8 hard drive 6 4 T O addresses 6 13 interrupts 6 11 memory map 6 16 notebook 6 1 optical drive 6 7 system DMA 6 10 static shielding materials 4 8 Maintenance and Service Guide Index 5 Index S Video out jack location 1 7 1 9 1 12 1 15 pin assignments A 6 switch cover removal 5 25 spare part numbers 3 3 3 18 3 21 5 25 system board removal 5 45 spare part numbers 3 7 3 18 5 45 system board shield removal 5 50 spare part number 3 7 3 22 5 50 system DMA 6 10 system memory map 6 16 T thermal cover illustrated 3 12 location 1 26 removal 5 20 tools required 4 1 top components 1 18 1 22 1 23 top cover removal 5 35 spare part numbers 3 5 3 21 3 22 3 23 5 35
80. q Presario V4000 3 4 Maintenance and Service Guide Illustrated Parts Catalog Table 3 1 Spare Parts Notebook Major Components Continued Spare Part Item Description Number 3 Keyboards For use with HP Pavilion dv4000 models Belgium 383495 181 Norway 383495 091 Denmark 383495 081 Portugal 383495 131 Europe 383495 021 Saudi Arabia 383495 171 France 383495 051 Spain 383495 071 French Canada 383495 121 Sweden Finland 383495 B71 Germany 383495 041 Switzerland 383495 111 Greece 383495 151 Taiwan 383495 AB1 Italy 383495 061 Thailand 383495 281 Korea 383495 AD1 United Kingdom 383495 031 The Netherlands 383495 331 United States 383495 001 For use with Compag Presario V4000 models Denmark 384635 081 Spain 384635 071 France 384635 051 Sweden Finland 384635 101 French Canada 384635 121 United Kingdom 384635 031 Italy 384635 061 United States 384635 001 The Netherlands 384635 331 4 Top covers include TouchPad For use with full featured HP Pavilion dv4000 models 384620 001 includes TouchPad For use with defeatured HP Pavilion dv4000 models 390915 001 includes TouchPad For use with full featured Compaq Presario V4000 384621 001 models does not include TouchPad For use with defeatured Compaq Presario V4000 390916 001 models does not include TouchPad TouchPad board for use with Compag Presario 391737 001 V4000 models not illustrated Maintenance and Service Guide 3 5 Illustrated Parts Catalog Not
81. rts being removed or replaced Handle flex cables with extreme care these cables tear easily 4 2 Maintenance and Service Guide Removal and Replacement Preliminaries 4 3 Preventing Damage to Removable Drives Removable drives are fragile components that must be handled with care To prevent damage to the notebook damage to a removable drive or loss of information observe the following precautions Before removing or inserting a hard drive shut down the notebook If you are unsure whether the notebook is off or in hibernation turn the notebook on and then shut it down through the operating system Before removing a diskette drive or optical drive ensure that a diskette or disc is not in the drive and ensure that the optical drive tray is closed Before handling a drive ensure that you are discharged of Static electricity While handling a drive avoid touching the connector Handle drives on surfaces covered with at least one inch of shock proof foam Avoid dropping drives from any height onto any surface After removing a hard drive an optical drive or a diskette drive place it in a static proof bag Avoid exposing a hard drive to products that have magnetic fields such as monitors or speakers Avoid exposing a drive to temperature extremes or liquids If a drive must be mailed place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package Fragile Handle Wi
82. s equipment All troubleshooting and repair procedures are detailed to allow only subassembly module level repair Because of the complexity of the individual boards and subassemblies do not attempt to make repairs at the component level or modifications to any printed wiring board Improper repairs can create a safety hazard Any indication of component replacement or printed wiring board modification may void any warranty or exchange allowances 2 1 Computer Setup Computer Setup is a preinstalled ROM based utility that can be used even when the operating system is not working or will not load If the operating system is working the notebook restarts the operating system after you exit Computer Setup Q Pointing devices are not supported in Computer Setup you must use the keyboard to navigate and make selections The menu tables later in this chapter provide an overview of Computer Setup options Maintenance and Service Guide 2 1 Troubleshooting Accessing Computer Setup The information and settings in Computer Setup are accessed from the File Security Tools and Advanced menus 1 Open Computer Setup by turning on or restarting the notebook Press f10 while the F10 Based Setup message is displayed in the lower left corner of the screen 1 To change the language press f2 d To view navigation information press f1 1 To return to the Computer Setup menu press esc 2 Select the File Securit
83. screws One PM2 5x7 0 screw Two PM2 0x16 0 screws Removing the Base Enclosure Screws Part 1 Compag Presario V4000 Models 5 40 Maintenance and Service Guide Removal and Replacement Procedures 4 Turn the notebook upside down with the front toward you 5 Remove the following screws Nine PM2 5x7 0 screws Four PM2 0x4 0 screws 6 Disconnect the speaker cable a l Removing the Base Enclosure Screws Part 2 Compaq Presario V4000 Models Maintenance and Service Guide 5 41 Removal and Replacement Procedures 7 Lift the left and right rear corners of the base enclosure until the rear edge of the base enclosure disengages from the notebook 8 Swing the rear edge of the base enclosure up and forward until it disengages from the notebook 9 Remove the base enclosure Removing the Base Enclosure Compaq Presario V4000 Models Reverse the above procedure to install the base enclosure 5 42 Maintenance and Service Guide Removal and Replacement Procedures 5 17 Modem Board Modem Board Spare Part Number Information Modem board high speed 56kbps 384623 001 Q The modem board cannot be removed from Compaq Presario V4000 models until after the system board has been removed 1 Prepare the notebook for disassembly Section 5 3 and remove the following components Hard drive Section 5 4 Switch cover Section 5 12 Keyboard Section 5 13 Display assembly
84. scription 1 1 Features Intel Pentium M 2 00 1 73 1 60 or 1 50 GHz processors or Intel Celeron M 1 50 1 40 or 1 30 GHz processors varying by notebook model 15 4 inch WXGA TFT 1280 x 800 with BrightView display or 15 4 inch WXGA TFT 1280 x 800 display varying by notebook model 100 80 60 or 40 GB high capacity hard drive varying by notebook model 256 MB DDR synchronous DRAM SDRAM at 333 MHz expandable to 2 0 GB Microsoft Windows XP Home Edition or Windows XP Professional varying by notebook model Full size Windows keyboard with embedded numeric keypad TouchPad pointing device including dedicated horizontal Compaq Presario V4000 models and vertical scroll regions Integrated 10Base T 100Base TX Ethernet local area network LAN network interface card NIC with RJ 45 jack Integrated high speed 56K modem with RJ 11 jack Integrated wireless support for Mini PCI IEEE 802 11b g WLAN device selected models only Support for one Type I or Type II PC Card slot with support for both 32 bit CardBus and 16 bit PC Cards Support for ExpressCard slot External 65 watt AC adapter with 3 wire power cord 12 or 6 cell Li Ion battery pack varying by notebook model Stereo speakers Volume up volume mute and volume down buttons QuickPlay buttons select models only Support for the following optical drives LY DVD RW and CD RW Combo Drive LY DVD CD RW Combo Drive Maintenance an
85. serting or removing connectors or test equipment 4 7 Grounding Equipment and Methods Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation When seated wear a wrist strap connected to a grounded system Wrist straps are flexible straps with a minimum of one megohm 10 resistance in the ground cords To provide proper ground wear a strap snugly against the skin at all times On grounded mats with banana plug connectors use alligator clips to connect a wrist strap 4 6 Maintenance and Service Guide Removal and Replacement Preliminaries M When standing use foot straps and a grounded floor mat Foot straps heel toe or boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use foot straps on both feet with a minimum of one megohm resistance between the operator and ground To be effective the conductive strips must be worn in contact with the skin Other grounding equipment recommended for use in preventing electrostatic damage includes Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Static dissipative tables or floor mats with hard ties to the ground Field service kits Static awareness labels Material ha
86. ss down on the right side of the system board shield until the shield tab disengages from the standoff on the bottom of the USB board frame Releasing the System Board Shield Part 2 HP Pavilion dv4000 Models Maintenance and Service Guide 5 49 Removal and Replacement Procedures 9 Slide the system board shield to the left until it clears the USB board frame 10 Remove the system board shield System Board Shield Spare Part Number Information System board shield for use with HP Pavilion dv4000 models 384624 001 Removing the System Board Shield HP Pavilion dv4000 Models 5 50 Maintenance and Service Guide Removal and Replacement Procedures Q Steps 11 through 18 provide instructions for removing the USB board and frame on HP Pavilion dv4000 models Refer to Section 5 21 USB Board for instructions on removing the USB board and frame on Compaq Presario V4000 models 11 Disconnect the audio USB and Bluetooth cables from the system board Disconnecting the Audio USB and Bluetooth Board Cables HP Pavilion 4000 Models Maintenance and Service Guide 5 51 Removal and Replacement Procedures 12 Lift the left side of the USB board and frame until it rests at an angle 13 Slide the USB board and frame to the left and remove it Removing the USB Board and Frame HP Pavilion dv4000 Models 5 52 Maintenance and Service Guide Removal and Replacement Pro
87. talog Table 3 5 Spare Part Information Continued Spare Part Description Number Screw Kits include the following screws refer to Appendix C Screw Listing for more information on specifications and usage E Phillips PM2 5x8 0 screw E Phillips PM2 0x12 0 spring loaded E Phillips PM2 5x7 0 screw SCreW E Phillips PM2 5x4 0 screw E Phillips PM2 0x4 0 screw Phillips PM2 0x16 0 screw E Phillips PM2 0x2 0 screw E Phillips PM2 0x5 0 screw E Phillips PM1 5x4 0 screw For use with full featured HP Pavilion dv4000 models 384628 001 For use with defeatured HP Pavilion dv4000 models 385740 001 For use with full featured Compaq Presario V4000 models 385741 001 For use with defeatured Compaq Presario V4000 models 385742 001 Maintenance and Service Guide 3 17 Illustrated Parts Catalog 3 7 Sequential Part Number Listing Table 3 6 Sequential Part Number Listing Spare Part Number Description 378972 001 802 11b g WLAN Mini PCI communications card for use in the rest of the world 378973 001 802 11b g WLAN Mini PCI communications card for use in most of the world 378974 001 802 11b g WLAN card Mini PCI communications Broadcomm card for use in rest of the world 378975 001 802 11b g WLAN Mini PCI communications Broadcomm card for use in most of the world 383459 001 Bluetooth wireless board includes Bluetooth board cable 383462 001 Defeatured system board 383
88. th Care Maintenance and Service Guide 4 3 Removal and Replacement Preliminaries 4 4 Preventing Electrostatic Damage Many electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases the discharge contains enough power to alter device parameters or melt silicon junctions A sudden discharge of static electricity from a finger or other conductor can destroy static sensitive devices or microcircuitry Often the spark is neither felt nor heard but damage occurs An electronic device exposed to electrostatic discharge may not be affected at all and can work perfectly throughout a normal cycle Or the device may function normally for a while then degrade in the internal layers reducing its life expectancy 4 4 Maintenance and Service Guide Removal and Replacement Preliminaries 4 5 Packaging and Transporting Precautions Use the following grounding precautions when packaging and transporting equipment To avoid hand contact transport products in static safe containers such as tubes bags or boxes Protect all electrostatic sensitive parts and assemblies with conductive or approved containers or packaging Keep electrostatic sensitive parts in their containers until the parts arrive at static free workstations Place items on a grounded sur
89. the notebook 6 Lift the hard drive straight up and remove it from the hard drive bay Removing the Hard Drive Maintenance and Service Guide 5 9 Removal and Replacement Procedures 7 Remove the four PM2 5x4 0 screws that secure the hard drive frame to the hard drive 8 Slide the frame forward to remove if from the hard drive Removing the Hard Drive Frame Reverse the above procedure to reassemble and install the hard drive 5 10 Maintenance and Service Guide Removal and Replacement Procedures 5 5 Notebook Feet The notebook feet are adhesive backed rubber pads The feet are included in the Miscellaneous Doors Covers Kits spare part number 383469 001 for use with HP Pavilion dv4000 models and spare part number 384627 001 for use with Compaq Presario V4000 models an Replacing the Notebook Feet HP Pavilion dv4000 _ l l l l l Replacing the Notebook Feet Compaq Presario V4000 Maintenance and Service Guide 5 11 Removal and Replacement Procedures 5 6 Optical Drive Optical Drive Spare Part Number Information For use with HP Pavilion dv4000 models DVD RW and CD RW Combo Drive double layer writing 391743 001 capability DVD RW and CD RW Combo Drive 383491 001 DVD CD RW Combo Drive 383490 001 For use with Compaq Presario V4000 models DVD RW and CD RW Combo Drive double layer writing 391744 001 capability DVD RW and CD RW Combo
90. torage Devices 3 14 Maintenance and Service Guide Illustrated Parts Catalog Table 3 4 Spare Part Number Information Spare Part Item Description Number 1 Hard drives include frame and connector 5400 rpm 4200 rpm 80 GB 383487 001 100 GB 383488 001 60 GB 383485 001 80 GB 383486 001 60 GB 383484 001 40 GB 383483 001 2 Optical drives For use with HP Pavilion dv4000 models DVD RW and CD RW Combo Drive double layer 391743 001 writing capability DVD RW and CD RW Combo Drive 383491 001 DVD CD RW Combo Drive 383490 001 For use with Compaq Presario V4000 models DVD RW and CD RW Combo Drive double layer 391744 001 writing capability DVD RW and CD RW Combo Drive 384632 001 DVD CD RW Combo Drive 384631 001 Maintenance and Service Guide 3 15 Illustrated Parts Catalog 3 6 Miscellaneous Not Illustrated Table 3 5 Spare Part Information Spare Part Description Number Power supply 65 watt 383494 001 Power cords For use in Australia and New Zealand 383496 01 1 Belgium Europe Finland France Germany Greece 383496 021 the Netherlands Norway Portugal Spain and Sweden Canada French Canada Latin America Taiwan Thailand 383496 001 and the United States Denmark 383496 081 Hong Kong and the United Kingdom 383496 031 Israel 383496 BB1 Italy 383496 061 People s Republic of China 383496 AA1 Korea 383496 AD1 Switzerland 383496 111 3 16 Maintenance and Service Guide Illustrated Parts Ca
91. tual accessible capacity is less TActual drive specifications may differ slightly Maintenance and Service Guide 6 5 Specifications Table 6 4 Primary 6 cell Li lon Battery Pack Dimensions Height 2 00 cm 0 79 in Width 9 40 cm 3 70 in Depth 13 40 cm 5 28 in Weight 0 34 kg 0 75 Ib Energy Voltage 11 1V Amp hour capacity 4 4 Ah Watt hour capacity 48 Wh Temperature Operating 5 C to 45 C 41 F to 113 F Nonoperating 0 C to 60 C 32 F to 140 F 6 6 Maintenance and Service Guide Specifications Table 6 5 DVD CD RW Combo Drive Applicable disc Read Write DVD R DVD RW DVD ROM DVD 5 CD R and CD RW DVD 9 DVD 10 DVD 18 CD ROM Mode 1 and 2 CD Digital Audio CD XA ready Mode 2 Form 1 and 2 CD I ready Mode 2 Form 1 and 2 CD R CD RW Photo CD single and multisession and CD Bridge Center hole 1 5 cm 0 59 in diameter Disc diameter Standard disc 12 cm 4 72 in Mini disc 8 cm 3 15 in Disc thickness 1 2 mm 0 047 in Track pitch 0 74 um Access time CD media DVD media Random lt 110 ms lt 130 ms Full stroke lt 210 ms lt 225 ms Audio output Line out 0 7 V rms level Cache buffer 2 MB Data transfer rate CD R 24X 3600 KB s 150 KB s at 1X CD rate CD RW 10X 1500 KB s 150 KB s at 1X CD rate CD ROM 24X 3600 KB s 150 KB s at 1X CD rate DVD 8X 10 800 KB s 1352 KB s at 1X DVD rate Multiword DMA 16 6 MB s mode 2 St
92. u Maintenance and Service Guide 5 5 Removal and Replacement Procedures b Slide and hold the battery release latch to the left The front edge of the battery pack disengages from the notebook c Lift the front edge of the battery pack up and swing it away from you d Remove the battery pack Removing the Battery Pack Reverse the above procedure to install the battery pack 5 6 Maintenance and Service Guide Removal and Replacement Procedures 5 4 Hard Drive Hard Drive Spare Part Number Information 5400 rpm 4200 rpm 80 GB 383487 001 100 GB 383488 001 60 GB 383485 001 80 GB 383486 001 60 GB 383484 001 40 GB 383483 001 1 Prepare the notebook for disassembly Section 5 3 Maintenance and Service Guide 5 7 Removal and Replacement Procedures 2 Loosen the two PM2 0x5 0 screws that secure the hard drive cover to the notebook 3 Lift the right side of the cover up and swing it to the left 4 Remove the hard drive cover The hard drive cover is included in the Miscellaneous Doors Covers Kits spare part number 383469 001 for use with HP Pavilion dv4000 models and spare part number 384627 001 for use with Compaq Presario V4000 models Removing the Hard Drive Cover 5 8 Maintenance and Service Guide Removal and Replacement Procedures 5 Use the tab on the right side of the hard drive to pull the hard drive to the left until it disconnects from
93. unications card removal 5 17 spare part numbers 3 9 3 18 5 17 Miscellaneous Cable Kit components 3 13 spare part number 3 13 Miscellaneous Cable Kit spare part number 3 18 Miscellaneous Doors Covers Kit components 3 12 spare part number 3 7 3 12 3 18 3 22 modem board removal 5 43 spare part number 3 7 3 22 5 43 modem cable 3 13 modem jack location 1 11 1 14 pin assignments A 5 modem troubleshooting 2 28 N network jack location 1 11 1 14 pin assignments A 4 network troubleshooting 2 28 nonfunctioning device troubleshooting 2 16 2 25 notebook feet illustrated 3 12 locations 5 11 5 12 notebook specifications 6 1 num lock key 1 17 O optical drive 1 25 location 1 7 1 9 OS loading problems 2 22 precautions 4 3 removal 5 12 spare part numbers 3 11 3 15 3 19 3 22 5 12 specifications 6 7 P packing precautions 4 5 PC Card eject button 1 11 1 14 PC Card slot 1 11 1 14 PC Card slot space saver 3 12 plastic parts 4 2 pointing device troubleshooting 2 27 power connector 1 11 1 14 Index 4 Maintenance and Service Guide Index power cord set requirements B 2 spare part numbers 3 16 3 21 power management features 1 4 power supply spare part number 3 16 3 20 power troubleshooting 2 10 power standby button 1 19 1 21 power standby light 1 5 1 18 precautions DVD CD RW Combo Drive 4 3 DVD RW and CD RW Combo Drive 4 3 hard drive 4 3 o
94. vision VCR only or video capture card 7 Security cable slot Attaches an optional security cable to the notebook The purpose of security solutions is to act as a deterrent These solutions do not prevent the product from being mishandled or stolen Maintenance and Service Guide 1 9 Product Description The external components on the left side of the HP Pavilion dv4000 are shown below and described in Table 1 4 Depending on your notebook model component locations may vary Left Side Components HP Pavilion dv4000 1 10 Maintenance and Service Guide Product Description Table 1 4 Left Side Components HP Pavilion dv4000 Item Component Function 1 Power connector Connects the AC adapter cable 2 RJ 11 modem jack Connects a modem cable not included 3 RJ 45 network jack Connects a network cable not included 4 Expansion port 2 Connects the notebook to an optional full featured models docking device only Q The notebook has only one expansion port The term expansion port 2 describes the type of expansion port 5 USB ports Connect optional USB devices Q Number of USB ports vary by model 6 1394 port 4 pin Connects an optional 1394a device such as full featured models a scanner a digital camera or a digital only camcorder 7 Digital Media Slot Supports the following optional digital full featured models cards SD Secure Digital Memory Card only
95. wn below and described in Table 1 11 Bottom Components 1 24 Maintenance and Service Guide Product Description Table 1 11 Bottom Components Item Component 1 Battery bay Function Holds a battery pack 2 Vents 4 Provide airflow to cool internal components Q To prevent overheating do not obstruct vents Do not allow a hard surface such as a printer or a soft surface such as pillows or thick rugs or clothing to block airflow 3 Hard drive bay Holds the internal hard drive 4 Optical drive Supports an optical disc such as a CD or DVD 5 Labels area Contains the serial number and other information labels 6 Battery pack release latch Releases a battery pack from the battery bay Maintenance and Service Guide Product Description Item 7 Table 1 11 Bottom Components Continued Component Memory module Mini PCI compartment cover Function E Holds an optional wireless LAN device select models only A To prevent an unresponsive system and the display of a warning message install only a Mini PCI device authorized for use in your notebook by the governmental agency that regulates wireless devices in your country If you install an unauthorized device and then receive a warning message remove the device to restore notebook functionality Then contact Customer Care E Contains 2 memory module slots that support replaceabl
96. xternal hard drive OS loading Go to Bogt Flowchart from Check the Setup diskette 2 hya i utility for correct a order Diskette Drive Change boot priority through foni the Setup utility hard drive and reboot Boot Go to from Flowchart hard drive 2 17 Nonfunctioning Device 2 18 Maintenance and Service Guide Troubleshooting Flowchart 2 11 No OS Loading Hard Drive Part 2 Continued from Flowchart 2 10 No OS Reseat Loading Hard Drive Part 1 hard drive 1 Replace hard drive Disc or diskette in drive 2 Replace system board Hard drive accessible Remove disc or diskette and reboot Run FDISK Create partition and then format hard drive to bootable C prompt Boot from hard drive Hard drive partitioned Go to Flowchart 2 13 No OS Format hard drive Hard drive and bring to formatted a bootable C prompt Boot from diskette drive Loading Diskette Drive Hard drive accessible Load OS using Notebook Operating System disc booted if applicable Go to Flowchart 2 12 No OS Go to Flowchart 2 12 No OS Loading Hard Drive Part 3 Loading Hard Drive Part 3 Maintenance and Service Guide 2 19 Troubleshooting Flowchart 2 12 No OS Loading Hard Drive Part 3 Continued from
97. y Tools or Advanced menu 3 To exit Computer Setup choose one of the following 4 To exit without saving any changes use the arrow keys to select File gt Ignore changes and exit and then follow the instructions on the screen 1 To exit and save all the settings you have entered use the arrow keys to select File gt Save changes and exit and then follow the instructions on the screen Your preferences are set when you exit Computer Setup and take effect when the notebook restarts Computer Setup Defaults To return all settings in Computer Setup to the values that were set at the factory 1 Open Computer Setup by turning on or restarting the notebook Press f10 while the F10 Based Setup message is displayed in the lower left corner of the screen 1 To change the language press f2 d To view navigation information press f1 2 Use the arrow keys to select File gt Restore defaults 3 Select the Restore Defaults check box 2 2 Maintenance and Service Guide Troubleshooting 4 To confirm the restoration press f10 5 Select File gt Save changes and exit and then follow the instructions on the screen When the computer restarts the factory settings are restored and any identification information you have entered is saved Selecting from the File Menu Table 2 1 File Menu Select To Do This System Information E View identification information about the notebook and any battery packs

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