Avaya 6408D+ 8 Button Display Telephone
Contents
1. Check with your system manager to see which features are available to you Basic features To temporarily redirect all calls to an extension or outside number 1 Press the Speaker button 2 Press the softkey below CFrwd or the Call Fwd button or dial the Call Forward access code 3 Dial the extension or telephone number where calls will be sent 1 2 To cancel Call Forwarding 1 Press the Speaker button 2 Press the softkey below CFrwd or the Call Fwd button again or dial the Call Forward cancel code Check with your system manager to see which features are available to you 8 Advanced features Programming an AD softkey 1 Press the softkey below Prog or the Program button or dial the AD Program access code 2 Press the Menu button 3 Press the softkey to be programmed 4 Dial 1 to confirm you want to enter a new number or change an existing number 5 Dial the outside number extension or feature access code you want to store up to 16 or 24 digits 6 Press 7 Dial 1 to confirm you want to change the label for that softkey 8 Enter a label for the softkey using the dialpad up to 5 characters 9 Press the Speaker button to end programming Prog AD2 G aaa me O S3 O SS 1 1 2 3 4 y HP A D ORT E O fe m ORORO 5 6 7 8 9 Programming an AD button 1 Press the softkey below Prog or the2. 1 To cancel Automatic Callback press the softkey below AutCB or the AutoCallBk button Automatic Callback is automatically canceled after 30 minutes Placing a call on hold and returning to it 1 Press the Hold button 2 To return to the held call press the call appearance button of the held call 1 2 Transferring a call 1 Press the Transfer button 2 Dial the number where the call is to be transferred 3 Press the Transfer button again Oy ORORO 1 2 3 If no answer or busy return to held call by pressing the appropriate call appearance button 6 Basic features Setting up a conference call 1 Press the Conference button 2 Dial the number of the new party and wait for answer or press the call appearance button of call on hold 3 Press the Conference button again Repeat steps 1 3 for additional conference connections for a total of up to 6 people 1 2 2 3 To drop the last party added to a conference call 1 Press the softkey below Drop or the Drop button Sending or redirecting your calls To send all calls immediately to coverage 1 Press the Speaker button 2 Press the softkey below SAC or the Send Calls button or dial the Send All Calls access code 1 2 To cancel Send All Calls 1 Press the Speaker button 2 Press the softkey below SAC or the Send Calls button again or dial the Send All Calls cancel code
3. Program button or dial the AD Program access code 2 Press the feature button to be programmed 3 Dial the outside number extension or feature access code you want to store up to 16 or 24 digits 4 Press 5 Repeat steps 2 4 to program additional buttons or press the Speaker button to end programming e 0 Gyo 2 3 4 Check with your system manager to see which features are available to you Advanced features 9 Programming an AD personal list item Press the softkey below Prog or the Program button or dial the AD Program access code Dial the Personal List number 1 2 or 3 Dial a list item 1 2 3 Dial the outside number extension or feature access code you want to store up to 24 digits Press 7 Dial another list item to be programmed or reprogrammed on the same list and repeat steps 5 6 or press the Speaker button to end programming AARWNS gt i 3 OOH AODA K 2 Se b O90 Ee 5 To place a call using an AD list button 1 Press the Speaker button 2 Press the Pers List or Grp List or Sys List or Enhcd List button or dial the appropriate AD List access code 3 Dial the desired list item 1 2 3 A AD buttons holding complete phone numbers and or feature access codes may be assigned by your system manager These numbers and or codes are necessarily A
4. a nie nites Meo es pee wes de aa eva hE ae cook dad ped eee OEE eda Bebe Be ew are 4 Using the display control buttons and softkeys 0 2 00 ketene tenet enn t eee t eens 4 Using the call appearance feature buttonS nusus 000 cent eee tees 4 Basic features Placing acall a a aea a a a a aai a a i a N 5 To automatically redial an extension that was busy or did not answer 20 0 0 tees 5 Placing a call on hold and returning to it 0 eee ONENE NEEE RN EEE Y 5 Transferring a talls os teu eac ene tee ee ee a NE te Re ee ee ee ee ee eee ee aed 5 Setting up a conference Call ee a a aa 6 To drop the last party added to a conference call anuau aaaea 6 Sending or redirecting your calls ee 6 To send all calls immediately to coverage 1 arueu ao eau aeoraseaaoeasurursasureueusuu 6 To temporarily redirect all calls to an extension or outside number 0 0000 eee 7 Advanced features Programming an AD softkey 1 2 0 0 00 0c cnet tenet teeta 8 Programming an AD button 0 0 nett ett tees 8 Programming an AD personal list item 0 0 0 e tet e ete eee 9 O place a Call USING AN AV TISTDUTION lt s s resis meea e s EEEO E e E ee J Programming a feature onto an available button 0 0 annaa 10 Answering a call placed to a coworker unable to answer 0 0000 e cect tent e teen eee 10 Searching the directory
5. selected features into your voice terminal feature buttons using the softkeys and display control buttons page 10 Send All Calls SAC Use when you will be away from your desk for a while or when you do not wish to be interrupted by telephone calls page 6 Speaker feature listen onl Use for on hook dialing page 4 Speakerphone speak and listen Use any time you prefer hands free communication both speak ing and listening or for group conference situations page 4 Suppress Abbreviated Dialing Spres Use for passwords or authorization codes Suppressed numbers are dialed but not shown on the display an s appears in stead Stop Indefinite Wait Abbreviated Dialing Stop When the switch detects a Stop programmed in an AD number it stops dialing until it detects a new dial tone Test Use to test the lights and the display on your voice terminal Timer Timer Use to keep track of time spent on a call or task Press softkey or feature button to start stop the timer Transfer Use when your caller needs to speak further with someone else Volume control Use to raise or lower the volume of the speakerphone or speaker handset receiver level or ringer page 4 Use to protect an established call from being disturbed by a Whisper page announcement Call purpose identifiers Call coverage When you are a covering user the following identifiers may be displayed Ca
6. AVAYA 6408 6416 6424 Voice Terminal User s manual DEFINITY G3 Release 6 3 or later 555 230 758 Issue 1 July 2000 Disclaimer Intellectual property related to this product including trademarks and registered to Lucent Technologies Inc has been transferred or licensed to Avaya Inc Any reference within the text to Lucent Technologies Inc or Lucent should be interpreted as references to Avaya Inc The exception is cross references to books published prior to April 1 2001 which may retain their original Lucent titles Avaya Inc formed as a result of Lucent s planned restructuring designs builds and delivers voice converged voice and data customer relationship manage ment messaging multi service networking and structured cabling products and services Avaya Labs is the research and development arm for the company Copyright 2000 Lucent Technologies All rights reserved Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing Lucent can assume no responsibility for any errors Changes or corrections to the information contained in this document may be incorporated into future issues Trademark information DEFINITY is a registered trademark of Lucent in the U S and throughout the world Safety warning This terminal may only be connected to a DEFINITY system Your voice terminal Preset feature DUtMOnS lt
7. D list items Remember that numbers on a personal list are programmable by you whereas numbers on group and system lists are programmable only by the system manager Check with your system manager to see which features are available to you 10 Advanced features Programming a feature onto an available button The following features may be programmed on buttons Account Code Entry Acct Automatic Dialing AutoD Call Forward CFrwd Call Park Cpark Call Pickup CPkUp Directed Call Pickup DPkUp Group page GrpPg Send All Calls SAC Whisper Page WspPg Whisper Page Answer WspAn and Whisper Page Off WsOff 1 Press the softkey below Admin 2 Enter your security code when required 3 Press the softkey below Done when the security code is entered 4 Press the softkey below the feature you want to program into an available button CPkUp for instance 5 Press the softkey below Expl to display the full name 6 Press the softkey below Selct to select the feature 7 Press the feature button to be programmed 8 Press the softkey below Cont if you want to program another button or press the Exit button to end self administration and return to call handling mode gt Admin Jj SECURITY CODE CPkUp Expl Done OL o wg E O O O 1 2 3 4 5 Call Pickup BUTTON PROGRAMMED ShortMode Next__Selct Cont oc Oo O O a0 aaa 6 7 8 8 Answer
8. at the same time page 4 Group Page GrpPg Use to page several coworkers at the same time through the voice terminals built in speaker Headset Use to answer place or disconnect from a call when you are using a headset instead of a handset page 5 Hold Use when you have a call you don t want to drop but have to interrupt briefly to do something else such as place another call activate another feature or answer a waiting calll page 5 Inspect Inspt Use to identify and screen new calls Press feature button then call appearance button of the new call Internal Hands Free Auto Answer HFAns Use any time you prefer internal hands free communication Your telephone produces a warning tone and your speakerphone is automatically turned on Last Number Dialed Last Use to save time in redialing a busy or unanswered number Leave Word Calling LWC Use whenever you wish to have someone call you back it helps cut down on repeated call attempts Manual Exclusion Bridging Excl Use to keep other users with whom you have a bridged call appearance from listening in on an existing call Mark Abbreviated Dialing Mark Numbers included after a Mark in an AD number are dialed in Touch Tone signal form Menu Use to enter Softkey Mode and access the first feature option screen Message Light which goes on when a caller has left a message for you Message Retrieval Use to q
9. ete a call from a different location Call Pickup CPkUp Use when you wish to handle a call for a member of your pickup group who is absent or otherwise unable to answer Cancel Leave Word Calling CnLWC Use to cancel Leave Word Calling Conference Allows you to conference up to six parties on a call including yourself so you can conduct a 6 way discussion page 6 Consult Cnsit Use to call the principal the person for whom you are answering calls for private consultation after answering a coverage call Cover message retrieval Use to see coworker s messages Date Time TmDay Use as a handy calendar and clock Press softkey or feature but ton Dial Intercom Dial Use to rapidly dial frequently called numbers You can call any member of a predetermined group of users Press softkey or fea ture button then dial the group member s code Directed Call Pickup DPkUp Use to pick up a call ringing at a specific extension without being a member of the person s pickup group Directory Dir Use as a handy quick reference source for extension number information page 10 Drop Use whenever you want to continue using the handset after end ing a call or disconnect the last party added to a conference call Exit Use to leave Softkey Mode and return to Normal call handling Mode page 4 Group listen Use in group listening situations The handset and speaker are active
10. fora name 0 0 ene t eee e teed aaaea 10 Entering a call to make an important announcement 00 0 0 cc eet eet eees 11 Appendices GJOSSafy erais EAN E A EE a ea P Ea E E EE SA a 12 Call purposeidentifierS seers seis seann ee Pee hates e anene a e E TA A eR E E eh ENE 13 ern CETT T oe ee ee dO 13 Abbreviated dialing lt 2 i f eee uine ceiw she Peco este ee ieaet Od eee ee aad Weyd doce ada Nee Rupa ak Geonae een we aene E OO 13 4 Preset feature buttons Your voice terminal Speaker button to access the Speaker lis ten only Group listening or Speakerphone feature listen and talk Check with your sys tem manager to see how your voice terminal is set The light next to the button goes on when the feature is active O Mute button to turn off the microphone asso ciated with the handset or the built in speaker phone so the other person on the call cannot hear you The light next to the button goes on when the feature is active O Hold button to put a call on hold until you can return to it Redial button to automatically redial the last number you dialed outside extension trunk number or feature access code Transfer button e while off hook to transfer a call to another voice terminal e while on hook to test your voice terminal lights and display Note If the message EXPORT VERSION is dis played press the Transfer button while on hook If you experience any diffic
11. ing a call placed to a coworker unable to answer 1 Press the Speaker button 2 Press the DirCall PkUp button or dial the Directed Call Pickup access code 3 Dial the extension number of the ringing voice terminal Lo 00O DirCall PkU eo pean e 2 o 3 1 2 Searching the directory for a name 1 Press the softkey below Dir or the Directory button 2 Enter the name using dial pad keys Press 2 for ABC 3 for DEF etc Use to enter a comma or a space For example Press 7 2 6 8 8 and 7 to search for SCOTT R 3 Press the Next button for the next directory name you wish to see 4 While name is shown press the Call Disp button to place a call to your coworker poe de vO Check with your system manager to see which features are available to you Advanced features 11 Entering a call to make an important announcement 1 Dial the extension number 2 Press the Whisper Page button or dial the Whisper Page access code when you hear the busy tone 3 Make the announcement to your coworker we bee 2 OWE amp e e gt OE od amp The parties on the call hear a beep Only your coworker hears the announcement Check with your system manager to see which features are available to you 12 Appendices Glossary This glossary shows many of the fea
12. ll Pickup Cover All Calls Night Station Service Including No Answer All Calls Busy Call Forwarding Cover Busy Cover Don t Answer Send All Calls agram oT Abbreviated dialing When viewing the number stored on an AD button or as a list item the following identifiers may be displayed Mark Pause Suppress Wait For A Specified Time Wait For Off Premise Dial Tone Ssv The information in this document is subject to change without notice The manufacturer assumes no responsibility for any errors that may appear in this document
13. party s number Using the call appearance feature buttons Sample labelled card To install the designation card on your termi nal unsnap the plastic cover and lift off Green status light next to a button Steadily on Flashing In most cases 3 of these buttons are devoted to incoming and outgoing calls call appear ances The remaining buttons can also be call appearance buttons or they can access addi tional features feature buttons The features are administered on the call appearance feature buttons by your system manager Each of these buttons has a red light and a green status light Slow Flash Intermittent Flash feature button Active extension button Busy call appearance Busy Incoming call Invalid Held call The red light tells you this is the line you are using or this is the line you will get when you go off hook Basic features Placing a call 1 Press the Speaker button or the Headset button if you are using a headset 2 Dial the extension or telephone number If applicable dial the outdial code before the telephone number 3 Press the Speaker button or the Headset button to end the call To automatically redial an extension that was busy or did not answer This feature sends you a ring indicating that a previously busy or unanswered extension is now available 1 Press the softkey below AutCB or the AutoCallBk button AutoCallBk 1 lt
14. tures offered by DEFINITY Check with your system manager to see what features you can use Underlined feature names or abbreviations are those that may be seen on the option screens Abbreviated Dialing Use as a timesaver for dialing frequently called lengthy or emer gency numbers This feature may be on a button a softkey or a list personal group and system page 8 Answer Back Use this code to retrieve a parked call from any extension Automatic Callback AutCB Use to avoid constant redialing when you wish to speak to some one who is frequently busy on the telephone or in and out of the office page 5 Automatic Intercom Auto Use to rapidly dial frequently called numbers You can call a pre determined partner by pressing the feature button Button View BtnVu Use to verify features programmed in buttons AD list items or last number dialed before placing a call or reprogramming a number Press softkey or feature button then follow the described procedure pages 5Jand 8 Call display Use to ace a call to the coworker whose name is shown on the display page 10 Jor to return a call to a message sender Call Forwarding CFrwd Use when you will be away from your voice terminal and you want your calls to be forwarded to a telephone number of your choice page 7 Call Park CPark Use when you need to go elsewhere to get information during a call or whenever you wish to compl
15. uickly and conveniently check messages when your Message light is on even when you are already on a call Appendices 13 Mute Use when you want to confer with someone in the room with you but you do not want the other person on the call to hear your con versation Wait Abbreviated Dialing Wait Numbers included after a Wait in an AD number are delayed 5 to 25 seconds until the voice terminal receives dial tone from the switch Next Use to go forth through the softkey feature screens page 4 Pause Abbreviated Dialing Pause Whisper Page WspPg Use to make an announcement to a person at another extension currently on another call page 11 Use to place a 1 5 second pause in an AD number such as Whisper Page Answer WspAn between an outdial code and a telephone number Use to answer a Whisper page announcement Previous Whisper Page Off Ws Off Use to go back through the softkey feature screens page 4 Program Abbreviated Dialing Prog Use to program a telephone number extension or feature access code in an AD personal list an AD button or an AD softkey pages 8Jand 8 Ringer off RngOf Use any time you choose not to have your phone ring when you have an incoming call you will nevertheless hear a shortened ring Select Ring Use to help distinguish your incoming calls from those of the other nearby voice terminals page 4 Self Administration Admin Use to program
16. ulty contact your system manager Conference button e while off hook to set up a conference call of up to 6 people including yourself e while on hook to select a ringing pattern for your voice terminal Press the button repeat edly to cycle through the different patterns After 7 seconds of no activity the current ring pattern is saved Volume control button to adjust the volume of the speaker handset receiver level and ringer qT Message light goes on when a message has been left for you See your system manager for instructions on how to get your messages lt o Using the display control buttons and softkeys v TmDay Timer Pause Cpark O 40 vO Sample feature option screen The four display control buttons are from left to right Menu for entering Softkey Mode and accessing the first feature option screen Exit for exiting the Softkey Mode and returning to Normal Mode Previous and Next for going back and forth through the feature option screens e The softkeys located below the display are used along with display control buttons to access features If a feature is active an arrow appears above the feature abbreviation The display gives you call related information for incoming calls When the call is from a sys tem user the display shows the caller s name and extension number When the call is from outside the system the display shows the calling
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