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Symantec Norton AntiVirus 2002 8.0 for PC

1. sssssss eee 43 About Norton AntiVirus Options wo eee 43 System options ieia atra ORB O OR GB A 44 Internet ODUODS misrin a e ee Peli epa f ner e P e tens 45 OtBer Opti OBS cae erret ea RUN 45 Open the Options dialog box ses 47 If you need to restore default settings in Options 47 Formore information ote tee ren a qs 48 Use Online HE piste Mesto eee M etude Aad at 48 Access the User s Guide PDF cbe doter dec 49 Norton AntiVirus on the Web sese 50 Protecting disks files and data from viruses Ensure that Auto Protect is enabled sse 53 Scan disks folders and files i its 55 Request a full system scan e 55 Scan individual elements sssssse eee 56 About CUSTOM SCANS 455 ie rre ceto deer Pared idees 56 Greate CUSLOIm SCAM ooo ed bebe P e b PIE E ee SERERE 57 R n aA C stOnmt scatti sis ce tare e eb e e E geo 58 Delete a custom sean s ctt eee nene teens 58 Scan email me ssages 5 25 ndi e a TREE pde rep ene 58 Ensure that email protection is enabled wo sess 58 Enable timeout protection ssssseee eee 59 If problems are found during a scan 60 Schedule automatic virus scans 60 Schedule a custom scan 2o des i ete eere e bem 60 Edit scheduled scans 1 545 E eA 61 Delete a scan schedule sseeemeeme 62 Chapter 5 Chapter 6 What to do if a virus is found If a virus is found during a scan sss 64
2. How viruses spread A virus is inactive until you launch an infected program start your computer from a disk that has infected system files or open an infected document For example if a word processing program contains a virus the virus activates when you run the program Once a virus is in memory it usually infects any program you run including network programs if you can make changes to network folders or disks Viruses behave in different ways Some viruses stay active in memory until you turn off your computer Other viruses stay active only as long as the infected program is running Turning off your computer or exiting the program removes the virus from memory but does not remove the virus from the infected file or disk That is if the virus resides in an operating system file the virus activates the next time you start your computer from the infected disk If the virus resides in a program the virus activates the next time you run the program To prevent virus infected programs from getting onto your computer scan files with Norton AntiVirus before you copy or run them This includes programs you download from news groups or Internet Web sites and any email attachments that you receive 13 About Norton AntiVirus How Norton AntiVirus works Norton AntiVirus monitors your computer for known and unknown viruses A known virus is one that can be detected and identified by name An unknown virus is one for which Nort
3. When you are done click OK Edit scheduled scans You can change the schedule of any scheduled scan including the weekly full system scan To edit a scheduled scan 1 Start Norton AntiVirus In the Norton AntiVirus main window click Scan for Viruses Select the scan that you want to schedule by clicking the scan name If you click the button next to the scan name the scan runs Click Schedule Change the schedule as desired Click OK 61 Protecting disks files and data from viruses Delete a scan schedule 62 You can delete any scan schedule Deleting the schedule does not delete the scan To delete a scan schedule 1 Start Norton AntiVirus In the Norton AntiVirus main window click Scan for Viruses Select the scan you want to schedule by clicking the scan name If you click the button next to the scan name the scan runs Click Schedule In the scheduling dialog box check Show multiple schedules to display the Delete button Select the schedule that you want to delete if more than one then click Delete Click OK What to do if a virus is found If Norton AntiVirus finds a virus on your computer there are three possible resolutions to the problem m Repair the file This action removes the virus from the file m Quarantine the file This action makes the file inaccessible by any programs other than Norton AntiVirus You cannot accidentally open the file and spread the virus b
4. To schedule a scan 1 Start Norton AntiVirus In the Norton AntiVirus main window click Scan for Viruses 3 Select the scan that you want to schedule by clicking the scan name If you click the button next to the scan name the scan runs 4 Click Schedule In the scheduling dialog box if Show multiple schedules is checked click New to enable the scheduling fields If it is not checked the fields will already be enabled Schedule automatic virus scans 7 Set the frequency and time at which you want the scan to run Most of the frequency options include additional options that let you further refine the schedule Set the additional options as necessary When you are done click OK You can also create multiple schedules for a scan For example you could run the same scan at the beginning of your work day and at the end To create multiple schedules for a single scan 1 o 0 A Start Norton AntiVirus In the Norton AntiVirus main window click Scan for Viruses Select the scan that you want to schedule by clicking the scan name If you click the button next to the scan name the scan runs Click Schedule In the scheduling dialog box check Show multiple schedules To set an additional schedule click New Set the frequency and time at which you want the scan to run Most of the frequency options include additional options that let you further refine the schedule Set the additional options as necessary
5. In the Options dialog box under System click Auto Protect In the Auto Protect pane check Enable Auto Protect If the Norton AntiVirus icon appears in the Windows tray you can use it to enable and disable Auto Protect To enable or disable Auto Protect using the tray icon 1 Right click the Norton AntiVirus Windows tray icon 2 Do one of the following m If Auto Protect is disabled click Enable Auto Protect m If Auto Protect is enabled click Disable Auto Protect Maintain Norton AntiVirus protection Depending upon which operating system you are using you may want to keep a set of Rescue Disks available and keep them up to date For more information see If you need to use Rescue Disks on page 70 You should also occasionally verify that Norton AntiVirus is set to provide you with optimal protection and make sure that your virus protection is current About Rescue Disks Rescue Disks record a duplicate set of system startup files and disk partition information and store rescue items and a virus scanner across multiple floppy disks or on a network drive Rescue Disks can be made for the DOS based Windows 98 and Windows Me operating systems they are not needed for Windows NT Windows 2000 or Windows XP A Rescue Disk set consists of one bootable floppy disk one Norton AntiVirus Program floppy disk and three Virus Definition floppy disks If you have Norton Utilities installed you will also have two Norton Utilities fl
6. 24 The Information Wizard lets you register your copy of Norton AntiVirus get information about the virus protection subscription service select post install tasks to be done automatically and review your Norton AntiVirus settings If you do not complete the Information Wizard Norton AntiVirus uses the default settings for post install tasks and program options Note If you choose not to register the software using the Information Wizard or if registration fails for some reason you can register on the Symantec Web site at www symantec com or by using the Product Registration option on the Help menu On the Web site go to the Products page for the registration link To use the Information Wizard 1 Inthe welcome window click Next If you purchased your computer with Norton AntiVirus already installed you must accept the license agreement in order to use Norton AntiVirus Click I accept the license agreement then click Next 3 In the first Registration window select the country from which you are registering and the country in which you live Gf different then click Next 4 Ifyou would like information from Symantec about Norton AntiVirus select the method by which you want to receive that information then click Next 5 Enter your name and whether you want Norton AntiVirus registered to you or your company then click Next 6 Enter your address then click Next 7 Answer the survey questions to help Symantec im
7. Review the repair details sss 64 Use the Repair Wizard 3 eiie tam t ohne 64 If a virus is found by Auto Protect ssssssssssee 65 If you are using Windows 98 98SE Me see 65 If you are using Windows NT 2000 XP se 66 If you have files in Quarantine sssssssssseeeeeee 67 If Norton AntiVirus cannot repair a file enneren 69 If your computer does not start properly sss 69 If you need to use Rescue Disks se 70 If you need to use Emergency Disks sse 71 Look up virus names and definitions sss 72 Look up viruses on the Symantec Web site wee 73 Troubleshooting Service and support solutions CD Replacement Form Index 10 CH APTE About Norton AntiVirus Norton AntiVirus provides comprehensive virus prevention detection and elimination software for your computer It finds and repairs infected files to keep your data safe and secure Easy updating of the virus definition service over the Internet keeps Norton AntiVirus prepared for the latest threats What s new in Norton AntiVirus Norton AntiVirus 2002 introduces access to Norton AntiVirus tools through Windows Explorer more extensive email support increased automation of virus repair with improved nonobtrusive feedback and Windows XP support Norton AntiVirus tools in Windows Explorer For users with Internet Explorer 5 0 or higher and for Windows NT users wi
8. or if you have set your manual scan options so that Norton AntiVirus asks you what to do when a virus is found the Repair Wizard opens If Norton AntiVirus did not attempt a repair the Repair Wizard opens in the Repair pane Otherwise it opens in the Quarantine pane To use the Repair Wizard 1 If the Repair Wizard opens in the Repair pane uncheck any files that you don t want Norton AntiVirus to repair All files are checked by default This is the recommended action Click Repair 3 If any files cannot be repaired the Quarantine pane opens All files are checked to be added to quarantine by default This is the recommended action In the Quarantine pane uncheck any files that you do not want to quarantine then click Quarantine If a virus is found by Auto Protect 4 Ifany files could not be quarantined the Delete pane opens If you do not delete the infected files the virus remains on your computer and can cause damage or be transmitted to others Uncheck any files that you do not want to be deleted then click Delete 5 Once all files have either been repaired quarantined or deleted the Summary pane of the scanner window opens When you are done reviewing the summary click Finished If a virus is found by Auto Protect Auto Protect scans files for viruses when you perform some action with them such as moving them copying them or opening them If it detects a virus or virus like activity in most cases y
9. see About Rescue Disks on page 34 15 Click Next E Norton ntiVirus Information Wizard 1 Registration Summary 2 Subscription Post Install Tasks Run LiveUpdate after install Selected 3 Tasks Create a Rescue Disk set Selected dc Scan for viruses after install Selected Schedule weekly scans Selected 4 Summary Configuration Settings Auto Protect Email Scanning Script Blocking Automatic LiveUpdate If you would like to change your configuration settings click Options on the Norton Antivirus main window Back 25 Installing Norton AntiVirus 16 17 Review the configuration settings for Norton AntiVirus If you want to change any of the settings do so using Norton AntiVirus Options For more information see Customize Norton AntiVirus on page 43 Click Finish If you selected any post install tasks they start automatically Read the Readme file 26 The Readme file contains technical tips and information about product changes that occurred after this guide went to press It is installed on your hard disk in the same location as the Norton AntiVirus product files To read the Readme file 1 Using Windows Explorer navigate to the location where your Norton AntiVirus files are installed If you installed Norton AntiVirus in the default location the files are in C Program Files Norton AntiVirus Double click Readme txt to open the file in Notepad or WordP
10. 61 2 8879 1001 http www service symantec com br 55 11 5189 6300 Fax 55 11 5189 6210 http www symantec com region reg_eu 353 1 811 8032 83 Service and support solutions Mexico Symantec Mexico http www service symantec com mx Blvd Adolfo Ruiz Cortines 52 5 661 6120 No 3642 Piso 14 Col Jardines del Pedregal Ciudad de M xico D F C P 01900 M xico Other Latin America Symantec Corporation http www service symantec com mx 9100 South Dadeland Blvd Suite 1810 Miami FL 33156 U S A Subscription policy If your Symantec product includes virus firewall or web content protection you might be entitled to receive protection updates via LiveUpdate The length of the subscription could vary by Symantec product When you near the end of your subscription you will be prompted to subscribe when you start LiveUpdate Simply follow the instructions on the screen After your initial subscription ends you must renew your subscription before you can update your virus firewall or web content protection Without these updates your vulnerability to attack increases Renewal subscriptions are available for a nominal charge Every effort has been made to ensure the accuracy of this information However the information contained herein is subject to change without notice Symantec Corporation reserves the right for such change without prior notice July 13 2001 Norton AntiVirus CD Repla
11. 7014 a 5 and 48 C F R section 252 227 7014 a 1 and used in 48 C F R section 12 212 and 48 C F R section 227 7202 as applicable Consistent with 48 C F R section 12 212 48 C F R section 252 227 7015 48 C F R section 227 7202 through 227 7202 4 48 C F R section 52 227 14 and other relevant sections of the Code of Federal Regulations as applicable Symantec s computer software and computer software documentation are licensed to United States Government end users with only those rights as granted to all other end users according to the terms and conditions contained in this license agreement Manufacturer is Symantec Corporation 20330 Stevens Creek Blvd Cupertino CA 95014 7 General If You are located in North America or Latin America this Agreement will be governed by the laws of the State of California United States of America Otherwise this Agreement will be governed by the laws of England This Agreement and any related License Module is the entire agreement between You and Symantec relating to the Software and i supersedes all prior or contemporaneous oral or written communications proposals and representations with respect to its subject matter and ii prevails over any conflicting or additional terms of any quote order acknowledgment or similar communications between the parties This Agreement may only be modified by a License Module or by a written document which has been signed by both You and Symant
12. Protect was unable to repair the file and the other telling you that access to the file was denied If you have files in Quarantine You can set your Auto Protect options to try to quarantine any infected files it cannot repair If you do so you are informed if any files are quarantined For more information see If you have files in Quarantine on page 67 To resolve problems with unrepaired files 1 Run a manual scan on your computer to ensure that no other files are infected For more information see Request a full system scan on page 55 Follow the recommended actions in the Repair Wizard to protect your computer from the infected files For more information see If a virus is found during a scan on page 64 If you have files in Quarantine Once a file has been placed in Quarantine you have several options AII actions on files in Quarantine must be performed using the Quarantine window To open the Quarantine window 1 Start Norton AntiVirus In the Norton AntiVirus main window click Reports In the Reports pane on the Quarantined items line click View Report Norton AntiVirus Quarantine Quarantined Items 1 File Action View Help D Add Item Properties Repairltem Restoreltem Deleteltem Submitltem LiveUpdate ip All Items 4 Quarantined Items 1 GERGANA EME C est files 5 14 01 337 10 PM Not submitted Cg Backup Items 3 El Items submitted to SARC 0 You
13. configured to look To reset Norton AntiVirus scanning options 1 Inthe Norton AntiVirus main window click Options In the Options dialog box under System click Manual Scan 3 Under Which file types to scan for viruses click Comprehensive file scanning 4 Click Manual Scan gt Bloodhound Ensure that Enable Bloodhound heuristics is checked and click Highest level of protection 6 Click OK 7 Scan all of the disks that you use and repair all infected files The source of the infection could also be a floppy disk Scan all of the floppy disks that you use to ensure that they are free of viruses Another reason could be that the virus is remaining in memory after you remove it from the boot record It then reinfects your boot record Use your Rescue Disks to remove the virus For more information see If you need to use Rescue Disks on page 70 If the problem is a Trojan horse or worm that was transmitted over a shared network drive you must disconnect from the network or password protect the drive to let Norton AntiVirus delete the problem Norton AntiVirus cannot repair my infected files The most common reason that Norton AntiVirus cannot repair your infected files is that you do not have the most current virus protection on your computer Update your virus protection regularly to protect your computer from the latest viruses For more information see Keep current with LiveUpdate on page 39 If after using LiveUp
14. from drive A on page 76 To use the CD as an Emergency Disk 1 Insert the Norton AntiVirus CD into the CD ROM drive 2 Restart your computer The Emergency program scans your computer and removes viruses 71 What to do if a virus is found Look up virus names and definitions 72 You can look up a virus name from within Norton AntiVirus The Virus List dialog box lists the viruses in the current virus definition service files Virus List 2 x Display ai Viruses Virus Name Infects Info Print 1054 Programs 1097 Programs 1106 Programs Help 1381 Programs _1403 Programs Find 1403 x Programs 1458 4 Programs Find next 1522 Programs _1587 Programs _1689 Programs _1689 x Programs 1695 Programs 172 Programs zl 50171 Viruses Displayed Definitions Date 6 13 01 To make sure that you have the latest virus definitions run LiveUpdate For more information see Keep current with LiveUpdate on page 39 To look up virus names 1 Start Norton AntiVirus 2 Inthe Norton AntiVirus main window click Reports 3 In the Reports pane on the Virus List line click View Report You can print the list To print the list m In the Virus List dialog box click Print You can also use the list to get more information about a specific virus Look up virus names and definitions To get more information about a specific virus 1 In the Virus List dialog box select the vi
15. have Rescue Disks or if you need to restore system files you must reinstall Windows For more information see About Rescue Disks on page 34 and Create Emergency Disks on page 19 69 What to do if a virus is found If you need to use Rescue Disks 70 Sometimes a virus infection prevents your computer from starting normally Some viruses can only be removed if the computer is started from a clean disk not the infected hard disk Often a Norton AntiVirus alert tells you when to use your Rescue Disks You first need to determine whether your Rescue Disks are current This means that you have created or updated your Rescue Disks since you did any of the following m Added modified or removed internal hardware m Added modified or removed hard disk partitions m Upgraded your operating system If your Rescue Disks are not current you can still use them to remove viruses from your computer When the Rescue Disk screen starts from the Rescue Boot disk use only the Norton AntiVirus task To use your Rescue Disks 1 Insert the Basic Rescue Boot floppy disk into the floppy disk drive and restart your computer The Rescue program runs in DOS 2 Use the arrow keys to highlight the program that you want to run A description of the highlighted program appears in the right panel of the Rescue program Your choices are m Norton AntiVirus Scans your computer for viruses and repairs any infected files m Rescue
16. of Intel Corporation Other product names mentioned in this manual may be trademarks or registered trademarks of their respective companies and are hereby acknowledged Printed in the United States of America 10098 765 43 2 1 SYMANTEC LICENSE AND WARRANTY IMPORTANT PLEASE READ THE TERMS AND CONDITIONS OF THIS LICENSE AGREEMENT CAREFULLY BEFORE USING THE SOFTWARE SYMANTEC CORPORATION AND OR ITS SUBSIDIARIES SYMANTEC IS WILLING TO LICENSE THE SOFTWARE TO YOU AS THE INDIVIDUAL THE COMPANY OR THE LEGAL ENTITY THAT WILL BE UTILIZING THE SOFTWARE REFERENCED BELOW AS YOU OR YOUR ONLY ON THE CONDITION THAT YOU ACCEPT ALL OF THE TERMS OF THIS LICENSE AGREEMENT THIS IS A LEGAL AND ENFORCEABLE CONTRACT BETWEEN YOU AND SYMANTEC BY OPENING THIS PACKAGE BREAKING THE SEAL CLICKING ON THE AGREE OR YES BUTTON OR OTHERWISE INDICATING ASSENT ELECTRONICALLY OR LOADING THE SOFTWARE YOU AGREE TO THE TERMS AND CONDITIONS OF THIS AGREEMENT IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS CLICK ON THE I DO NOT AGREE NO BUTTON OR OTHERWISE INDICATE REFUSAL MAKE NO FURTHER USE OF THE SOFTWARE AND RETURN THE FULL PRODUCT WITH PROOF OF PURCHASE TO THE DEALER FROM WHOM IT WAS ACQUIRED WITHIN SIXTY 60 DAYS OF PURCHASE AND YOUR MONEY WILL BE REFUNDED 1 License The software which accompanies this license collectively the Software is the property of Symantec or its licensors and is prote
17. on Card please print Signature U S Dollars Payment must be made in U S dollars drawn on a U S bank MAIL YOUR CD REPLACEMENT ORDER TO Symantec Corporation Attention Order Processing 175 West Broadway Eugene OR 97401 3003 800 441 7234 Please allow 2 3 weeks for delivery within the U S Symantec and Norton AntiVirus are trademarks of Symantec Corporation Other brands and products are trademarks of their respective holder s 2001 Symantec Corporation All rights reserved Printed in the U S A E symantec 86 I N D E X A accessing Options 43 Activity Log 38 Activity Log options 45 Adobe Acrobat Reader installing 49 Advanced Auto Protect options 44 AOL 40 Automatic LiveUpdate 1 45 Auto Protect description 33 disabling 33 enabling 34 53 77 failure to load on startup 77 78 functions 15 options 44 avoiding viruses 15 B backup file before repair 46 Bloodhound options 44 Bloodhound technology 14 booting absent 76 Auto Protect failure to load 77 78 changing floppy disk drive settings 76 floppy disk drive fails 76 Rescue Disk fails 75 C CD ROM drive starting from 71 change scan schedules 61 changing settings 43 CompuServe 40 computer requirements 17 connecting to the Internet automatically 41 Contents tab in Help 49 context sensitive Help 48 creating Emergency Disks 19 Rescue Disks 35 scans 57 custom scans change schedule 61 creating 57 delete schedule 62 dele
18. online options first and then to the telephone contact options available for your product and version Automated fax retrieval Use your fax machine to receive general product information fact sheets and product upgrade order forms by calling 800 554 4403 For technical application notes call 541 984 2490 81 Service and support solutions Support for old and discontinued versions When a new version of this software is released registered users will receive upgrade information in the mail Telephone support will be provided for the old version for up to twelve months after the release of the new version Technical information may still be available through the Service amp Support Web site http service symantec com When Symantec announces that a product will no longer be marketed or sold telephone support will be discontinued 60 days later Support will be available for discontinued products from the Service amp Support Web site only Customer service Access customer service options through the Service amp Support Web site at http service symantec com From this site you can receive assistance with non technical questions and for information on how to do the following m Subscribe to the Symantec Support Solution of your choice m Obtain product literature or trialware m Locate resellers and consultants in your area m Replace missing or defective CD ROMS disks manuals and so on m Update your pro
19. pane check Enable automatic LiveUpdate a 5 W N Set how you want updates to be applied by selecting one of the following m Apply updates without interrupting me LiveUpdate checks for and installs protection updates without prompting you LiveUpdate notifies you when a protection update has been downloaded You should still run LiveUpdate occasionally to check for program updates m Notify me when updates are available LiveUpdate checks for protection updates and asks if you want to install them 6 Click OK Automatic LiveUpdate is set by default to check for updates every four hours To change that schedule use the Microsoft Scheduler 41 Norton AntiVirus basics 42 To change the automatic LiveUpdate schedule 1 4 On the Windows taskbar click Start gt Programs gt Accessories gt System Tools gt Scheduled Tasks In the Scheduled Tasks window double click Symantec NetDetect In the scheduler dialog box on the Schedule tab change the default schedule as desired Do not change any entries on the Task and Settings tabs Click OK You can set multiple schedules for automatic LiveUpdate To set multiple schedules for LiveUpdate 1 6 On the Windows taskbar click Start gt Programs gt Accessories gt System Tools gt Scheduled Tasks In the Scheduled Tasks window double click Symantec NetDetect In the scheduler dialog box on the Schedule tab at the bottom of the Schedule pane c
20. should attempt to repair this item and return it to its original location 67 What to do if a virus is found 68 The buttons across the top of the Quarantine window represent all of the actions you can perform on the files in Quarantine The following actions are available Action Result Add Item Properties Repair Item Restore Item Delete Item Submit Item LiveUpdate Adds files to Quarantine Use this action to quarantine a file that you suspect is infected This action has no effect on the files already in Quarantine Provides detailed information about the selected file and what is infecting it Attempts to repair the selected file Use this action if you have received new virus definitions since the file was added to Quarantine Returns the selected file to its original location without repairing it Deletes the selected file from your computer Sends the selected file to Symantec Use this option if you suspect that a file is infected even if Norton AntiVirus did not detect a virus or if you suspect that the virus is one that was newly released Runs LiveUpdate to check for new protection and program updates Use this if you haven t updated your virus protection for a while and want to try to repair the files in Quarantine To perform an action on a file in Quarantine 1 Select the file on which you want to perform the action 2 Click the button for the action that you want
21. submitting to Symantec 68 viewing descriptions 73 Visual Basic scripts 14 Ww Web site 50 Windows Explorer menu 11 32 displaying 32 Windows operating systems 17 Windows safe mode 77 Windows tray icon 33 34 worms 13
22. to perform 3 When you are finished on the File menu click Exit If Norton AntiVirus cannot repair a file If Norton AntiVirus cannot repair a file One of the most common reasons Norton AntiVirus cannot repair a file is that you do not have the most up to date virus protection Update your virus protection with LiveUpdate and scan again For more information see Keep current with LiveUpdate on page 39 If that does not work read the information on your screen to identify the type of item that cannot be repaired and then match it to one of the types below m Infected files are those with file name extensions such as exe doc dot or xls Files with any name can be infected Use the Repair Wizard to solve the problem For more information see Use the Repair Wizard on page 64 m Hard disk master boot record boot record or system files such as IO SYS or MSDOS SYS and floppy disk boot record and system files are replaced using the Rescue Disks or your operating system disks For more information see If you need to use Rescue Disks on page 70 If your computer does not start properly If you have a virus on your computer and need to start the computer from an uninfected disk to remove the virus or if you need to restore a boot record use your Rescue Disks If you do not have Rescue Disks you can use your Emergency Disks to start the computer and remove the virus If you need to restore boot records and do not
23. you install Norton AntiVirus prepare your computer If your computer cannot start from a CD create Emergency Disks Prepare your computer 18 If you have a previous version of Norton AntiVirus or any other anti virus programs on your computer you must uninstall them before installing Norton AntiVirus For more information see If you need to uninstall Norton AntiVirus on page 27 To uninstall other anti virus programs see the user documentation that came with the program Before installation You must close all other Windows programs before installing Norton AntiVirus Create Emergency Disks Emergency Disks are used to start your computer and scan for viruses in case of a problem If your computer can start from a CD you can use the Norton AntiVirus CD in place of Emergency Disks and do not need to create them If you cannot start your computer you can use these instructions to create Emergency Disks on another computer For more information see If you need to use Emergency Disks on page 71 Use the Norton AntiVirus CD to create Emergency Disks You will need several formatted 1 44 MB disks To create Emergency Disks 1 o ON OO oO BW WM Insert the Norton AntiVirus CD into the CD ROM drive Click Browse CD Double click the Support folder Double click the Edisk folder Double click Ned exe In the welcome window click OK Label the first disk as instructed and insert it into drive A Click Yes
24. 4 Bloodhound technology stops unknown viruses 14 Script Blocking stops script based viruses sss 14 Auto Protect keeps yusa femei nesnice e 15 How to maintain protection oo a a TEE 15 AVO VIT SES cite epe AO 15 Prepare for emergencies a cene d e He t i debe tents 16 Installing Norton AntiVirus System reg irementS eiiieaen intr Raa Ier utet cepas Ete te to 17 Before installation 25 Ed oegesua essa et Rer eoe Te Edo Rez sR EUR Red bE E 18 Prepate your COMPULER nce e rer erret pow eret dee entiendes 18 Create Emergency Disks iue onere Mrd eue Su e era dana 19 Install Norton AntiVirus sse eem nee 20 If the opening screen does not appear eee 23 After installati n 1 eere teinte tret ee Rp rera Poe Red ek op 23 Restart your COMPUTED cci cesis t etre sheds trie nn reine Fein redis 23 Use the Information Wizard sss 24 Read the Readme file ace tese tit eiie e tees Gur Y M Eden 26 If you need to uninstall Norton AntiVirus eee 27 Chapter 3 Chapter 4 Norton AntiVirus basics Work with Norton AntiVirus eeseee eee emen 31 Access Norton AntiVirus tools sssse e 31 Temporarily disable Auto Protect sese 33 Maintain Norton AntiVirus protection 34 About Rescue DISKS 45 dieto RN P RIO RISE 34 Check anti virus Status ioter geret Ni eee RR edes 37 Keep current with LiveUpdate sse 39 Customize Norton AntiVirus
25. E CONDITION THAT YOU ACCEPT ALL OF THE TERMS OF THIS LICENSE AGREEMENT READ THE TERMS AND CONDITIONS OF THIS LICENSE AGREEMENT CAREFULLY BEFORE USING THE SOFTWARE THIS I3 A LEGAL AND ENFORCEABLE CONTRACT BETWEEN YOU AND THE LICENSOR BY OPENING THIS PACKAGE BREAKING THE SEAL CLICKING ON THE AGREE OR YES BUTTON OR OTHERWISE sz TAITA A TIRTA HOTA DT TATNA ATTI ONT OA DIRIA TIT CMOTUTTAT A aD AOTT ol i accept the license agreement C do not accept the license agreement ide T en oen In the License Agreement window click I accept the license agreement If you decline you cannot continue with the installation Install Norton AntiVirus 6 7 Click Next i Norton AntiVirus Destination Folder d Select a folder where the application will be installed 9 symantec Select a folder into which you want to install Norton AntiVirus then click Next is Norton AntiVirus 2002 Setup Ready to Install the Application 21 Installing Norton AntiVirus 8 Confirm the installation location then click Next ie Norton AntiVirus 2002 Setup lei Fe Updating System Installing Norton Rescue This may take a few minutes 9 After Norton AntiVirus is installed scroll through the Readme text then click Next orton Anti irus 2002 Setup Norton AntiVirus 2002 has been successfully installed WARNING If the Norton AntiVirus CD is in your CD ROM drive remove it befo
26. MENT OF INTELLECTUAL PROPERTY RIGHTS THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS YOU MAY HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE AND COUNTRY TO COUNTRY 5 Disclaimer of Damages SOME STATES AND COUNTRIES INCLUDING MEMBER COUNTRIES OF THE EUROPEAN ECONOMIC AREA DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE BELOW LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND REGARDLESS OF WHETHER ANY REMEDY SET FORTH HEREIN FAILS OF ITS ESSENTIAL PURPOSE IN NO EVENT WILL SYMANTEC OR ITS LICENSORS BE LIABLE TO YOU FOR ANY SPECIAL CONSEQUENTIAL INDIRECT OR SIMILAR DAMAGES INCLUDING ANY LOST PROFITS OR LOST DATA ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE EVEN IF SYMANTEC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES IN NO CASE SHALL SYMANTEC S OR ITS LICENSORS LIABILITY EXCEED THE PURCHASE PRICE FOR THE SOFTWARE The disclaimers and limitations set forth above will apply regardless of whether you accept the Software 6 U S Government Restricted Rights RESTRICTED RIGHTS LEGEND All Symantec products and documentation are commercial in nature The software and software documentation are Commercial Items as that term is defined in 48 C F R section 2 101 consisting of Commercial Computer Software and Commercial Computer Software Documentation as such terms are defined in 48 C F R section 252 227
27. Norton AntiVirus User s Guide Norton AntiVirus Norton AntiVirus User s Guide The software described in this book is furnished under a license agreement and may be used only in accordance with the terms of the agreement Documentation version 8 0 PN 07 30 00460 Copyright Notice Copyright 2001 Symantec Corporation All Rights Reserved Any technical documentation that is made available by Symantec Corporation is the copyrighted work of Symantec Corporation and is owned by Symantec Corporation NO WARRANTY The technical documentation is being delivered to you AS IS and Symantec Corporation makes no warranty as to its accuracy or use Any use of the technical documentation or the information contained therein is at the risk of the user Documentation may include technical or other inaccuracies or typographical errors Symantec reserves the right to make changes without prior notice No part of this publication may be copied without the express written permission of Symantec Corporation 20330 Stevens Creek Blvd Cupertino CA 95014 Trademarks Symantec the Symantec logo Norton Norton SystemWorks Emergency Disk LiveUpdate Norton AntiVirus Norton Utilities and Rescue Disk are trademarks of Symantec Corporation Windows is a registered trademark of Microsoft Corporation AOL and CompuServe are registered trademarks of America Online Inc Prodigy Internet is a trademark of Prodigy Pentium is a registered trademark
28. Recovery Checks and restores boot and partition information Press Enter to run the highlighted program Follow the on screen instructions for inserting and removing the Rescue Disks 5 When the Rescue program is done remove the Rescue Disk in the floppy disk drive and restart your computer If your computer does not start properly If you need to use Emergency Disks Use the following procedures if you need to use your Emergency Disks For more information see Create Emergency Disks on page 19 To use Emergency Disks 1 Insert Emergency Disk 1 into the floppy disk drive and restart your computer The Emergency program runs in DOS 2 Ensure that Antivirus is selected and press Enter to begin the Norton AntiVirus Emergency program 3 Follow the on screen instructions for inserting and removing the Emergency Disks The Emergency program automatically scans your computer and removes viruses 4 When the Emergency program is done remove the Emergency Disk in the floppy disk drive and restart your computer If you are using the CD as an Emergency Disk If you are using the Norton AntiVirus CD as an Emergency Disk use this procedure whenever you are instructed to insert Emergency Disk 1 You can ignore all instructions to change disks as all necessary information is on the CD Note You may need to change your computer s BIOS Setup options to start from the CD ROM drive For more information see I cannot start
29. Repeat steps 7 and 8 for the subsequent disks 10 When the procedure is complete click OK 11 Remove the final disk from drive A and store the Emergency Disk set in a safe place 19 Installing Norton AntiVirus Install Norton AntiVirus 20 Install Norton AntiVirus from the Norton AntiVirus CD To install Norton AntiVirus 1 2 5 Insert the Norton AntiVirus CD into the CD ROM drive In the Norton AntiVirus 2002 window click Install Norton AntiVirus If your computer is not set to automatically open a CD you will have to open it yourself For more information see If the opening screen does not appear on page 23 If you are installing in Windows 98 98SE or Me Norton AntiVirus scans your computer s memory for viruses before installing If a virus is found you are prompted to use your Emergency Disks to remove the virus before continuing For more information see If you need to use Emergency Disks on page 71 The opening installation window reminds you to close all other Windows programs Click Next Norton AntiVirus 2002 Setup Big xi License Agreement You must agree with the licei proceed SYMANTEC CORPORATION SOFTWARE LICENSE AGREEMENT SYMANTEC CORPORATION AND OR ITS SUBSIDIARIES SYMANTEC IS WILLING TO LICENSE THE SOFTWARE TO YOU AS AN INDIVIDUAL THE COMPANY OR THE LEGAL ENTITY THAT WILL BE UTILIZING THE SOFTWARE REFERENCED BELOW AS YOU OR YOUR ONLY ON TH
30. You must have Adobe Acrobat Reader installed on your computer to read the PDF To install Adobe Acrobat Reader 1 Insert the Norton AntiVirus CD into the CD ROM drive Click Browse CD Double click the Manual folder Double click the Acrobat folder Double click AR500ENU Follow the on screen instructions to select a folder for Adobe Acrobat Reader and complete the installation o 0 A U N Once you have installed Adobe Acrobat Reader you can read the PDF from the CD 49 Norton AntiVirus basics To read the User s Guide PDF from the CD 1 Insert the Norton AntiVirus CD into the CD ROM drive 2 Click Browse CD 3 Double click the Manual folder 4 Double click NAV 2002 You can also copy the User s Guide to your hard disk and read it from there It needs approximately 1 MB of disk space To read the User s Guide from your hard disk 1 Open the location into which you copied the PDF 2 Double click NAV 2002 Norton AntiVirus on the Web 50 The Symantec Web site provides extensive information about Norton AntiVirus virus protection anti virus technology and other Symantec products There are several ways to access the Symantec Web site To access the Symantec Web site from the Norton AntiVirus main window 1 Click Help 2 Select one of the following m Technical Support Web site Takes you to the Technical Support page of the Symantec Web site from which you can search for solutions to specific problems u
31. a bootable disk automatically If your Rescue Boot Disk does not work properly do one of the following m If you have a special startup disk for your computer add it to your Rescue Disk set In an emergency start from that disk Remove the disk and insert your Rescue Boot Disk At the DOS prompt type A RSHELL press Enter then follow the on screen instructions m Use the Disk Manager or similarly named program that came with your computer to make your Rescue Boot Disk bootable Make sure to test your modified Rescue Boot Disk Sometimes your Rescue Boot Disk does not work properly because you have more than one operating system installed such as Windows NT and Windows 98 75 Troubleshooting 76 To modify your Rescue Boot Disk 1 Start up from your hard drive 2 Insert your Rescue Boot Disk into drive A 3 Atthe DOS prompt type SYS A 4 Press Enter This transfers the operating system to the Rescue Boot Disk Be sure to retest your Rescue Disks The alert tells me to use my Rescue Disks but did not create them With your Norton AntiVirus CD you can create Emergency Disks Although they are not as powerful as the Rescue Disks you create you can use the Emergency Disks to recover from most common emergencies For more information see To create Emergency Disks on page 19 You can use the CD that contains Norton AntiVirus as an Emergency Disk if your computer can start from the CD ROM drive For more informatio
32. ad The Readme file includes instructions for printing it if you want to do so Close the word processing program when you are done reading the file If you need to uninstall Norton AntiVirus If you need to uninstall Norton AntiVirus If you need to remove Norton AntiVirus from your computer use the Uninstall Norton AntiVirus option on the Windows Start menu Note During uninstall Windows may indicate that it is installing software This is a standard Microsoft installation message and can be disregarded To uninstall Norton AntiVirus 1 On the Windows taskbar click Start gt Programs gt Norton AntiVirus gt Uninstall Norton AntiVirus i Norton AntiVirus 2002 Setup Application Maintenance Select the maintenance Remove Uninstall Norton Antivirus 2002 from this computer Wise Installation Wizard 27 Installing Norton AntiVirus 28 2 Click Remove to confirm that you want to uninstall the product orton ntiVirus 2002 Uninstall Norton AntiVirus 2002 Uninstall This will remove Norton AntiVirus 2002 from your machine re you sure you want to continue Click the Next button to remove the application Click the Cancel button to exit the uninstall process Click Next If you have files in Quarantine you are asked if you want to delete them Select one of the following m Yes Deletes the quarantined files from your computer m No Leaves the quarantined files
33. ate 1 Open your Symantec product 2 At the top of the window click LiveUpdate You might receive a warning that your subscription has expired Follow the on screen instructions to complete the subscription renewal Click Next to locate updates If updates are available click Next to download and install them When the installation is complete click Finish Maintain Norton AntiVirus protection Run LiveUpdate automatically You can choose to have LiveUpdate check for program and protection updates automatically on a set schedule by enabling automatic LiveUpdate Once it s enabled you can let it run according to the default schedule or you can set when you want it to run using the Microsoft Scheduler Note Automatic LiveUpdate periodically checks for an Internet connection every five minutes until a connection is found then every four hours For users with ISDN routers set to automatically connect to your Internet Service Provider ISP this setting results in many connections being made with connection and phone charges possibly being incurred for each connection If this is a problem you can set your ISDN router to not automatically connect to the ISP or disable Automatic LiveUpdate in the Norton AntiVirus options To enable automatic LiveUpdate 1 Start Norton AntiVirus At the top of the Norton AntiVirus main window click Options In the Options dialog box under Internet click LiveUpdate In the LiveUpdate
34. ble timeout protection 1 Start Norton AntiVirus In the Norton AntiVirus main window click Options In the Options window under Internet click Email Ensure that Protect against timeouts when scanning Email is checked Click OK a 5 W N 59 Protecting disks files and data from viruses If problems are found during a scan At the end of a scan a summary report appears to tell you what Norton AntiVirus found during the scan If a virus was found and you have requested that Norton AntiVirus repair the file automatically it is listed as repaired If the file cannot be repaired it can be quarantined or deleted For more information see If a virus is found during a scan on page 64 Schedule automatic virus scans When you install Norton AntiVirus and complete the Information Wizard you can choose to schedule a weekly full system scan as part of post install tasks If you make that choice the scan is scheduled automatically Note You cannot schedule the predefined scans in the scan list but you can schedule any custom scans that you have created Schedule a custom scan 60 You have complete flexibility in scheduling custom scans When you select how frequently you want a scan to run such as daily weekly or monthly you are presented with additional fields with which you can refine your request For example you can request a daily scan then schedule it to Occur every two days or every three days instead
35. cement Form CD REPLACEMENT After your 60 Day Limited Warranty if your CD becomes unusable fill out and return 1 this form 2 your damaged CD and 3 your payment see pricing below add sales tax if applicable to the address below to receive replacement CD DURING THE 60 DAY LIMITED WARRANTY PERIOD THIS SERVICE IS FREE You must be a registered customer in order to receive CD replacements FOR CD REPLACEMENT Please send me CD Replacement Name Company Name Street Address No P O Boxes Please City State Zip Postal Code Country Daytime Phone Software Purchase Date This offer limited to U S Canada and Mexico Outside North America contact your local Symantec office or distributer Briefly describe the problem CD Replacement Price 10 00 SALES TAX TABLE AZ 6 CA 7 25 CO 3 CT 6 DC 6 75 FL 6 GA 4 IA 6 Sales Tax See Table IL 6 25 IN 6 KS 4 9 LA 4 MA 6 2 MD 5 ME 6 MI 6 MN 6 5 MO 4 225 mee a NC 6 NJ 6 NY 4 OH 5 OK 4 5 PA 6 SC 5 TN 6 TX 6 25 VA 4 5 WA 6 5 Shipping amp Handling 995 WI 6 Please add local sales tax as well as state sales ta in AZ CA FL GA MO NY OH OK SC TN TX WA TOTAL DUE WI FORM OF PAYMENT CHECK ONE Check Payable to Symantec Amount Enclosed Visa Mastercard American Express Credit Card Number Expires Name
36. chedules for a scan 61 N new features 11 Norton AntiVirus accessing from Windows Explorer 32 starting 31 tools 31 Windows tray icon 33 O Office Plug in enable 46 status 38 online Help 48 online virus encyclopedia 50 operating systems 17 operating systems multiple 75 Options accessing 43 Activity Log 45 Auto Protect 44 Email 45 Exclusions list 45 Inoculation 46 Internet 45 LiveUpdate 45 Manual Scan 44 Miscellaneous 46 Options continued opening 47 Other 45 resetting defaults 47 Script Blocking 44 settings categories 43 Startup Scan 46 Other options 45 P Prodigy Internet connection 40 product serial number 24 Q Quarantine 63 65 67 options 68 R registering your software 24 removable drive scans 56 removing Norton AntiVirus from your computer 27 Repair 65 Repair Wizard 64 repairing in Windows 98 98SE Me 65 in Windows NT 2000 XP 66 unsuccessful 79 required computer configuration 17 Rescue Disks absent 76 creating 35 defined 34 failure to start from 75 testing 36 updating 36 using 70 restoring boot record and system files 69 running custom scans 58 S safe mode 77 scan summary 64 scanning automatic 60 during installation 20 email messages 58 entire computer 55 from a boot disk 69 individual elements 56 scans creating new 57 scheduling custom scans 60 LiveUpdate 41 virus scans 60 Script Blocking 14 options 44 Security Response Web page 50 serial number 24 Service and Suppor
37. cted by copyright law While Symantec continues to own the Software you will have certain rights to use the Software after your acceptance of this license This license governs any releases revisions or enhancements to the Software that Symantec may furnish to you Except as may be modified by a Symantec license certificate license coupon or license key each a License Module which accompanies precedes or follows this license your rights and obligations with respect to the use of this Software are as follows You may A use one copy of the Software on a single computer If a License Module accompanies precedes or follows this icense you may make that number of copies of the Software icensed to you by Symantec as provided in your License Module Your License Module shall constitute proof of your right to make such copies B make one copy of the Software for archival purposes or copy the Software onto the hard disk of your computer and retain the original for archival purposes C use the Software on a network provided that you have a icensed copy of the Software for each computer that can access the Software over that network and D after written notice to Symantec transfer the Software on a ermanent basis to another person or entity provided that you retain no copies of the Software and the transferee agrees to the terms of this license You may not A copy the printed documentation which accompanies the S
38. culations in a spreadsheet Macros are written in files created by such programs as Microsoft Word and Microsoft Excel Macro viruses are malicious macro programs that are designed to replicate themselves from file to file and can often destroy or change data Macro viruses can be transferred across platforms and spread whenever you open an infected file Trojan horses hide their true purposes 12 Trojan borses are programs that appear to serve some useful purpose or provide entertainment which encourages you to run them But the program also serves a covert purpose which may be to damage files or place a virus on your computer A Trojan horse is not a virus because it does not replicate and spread like a virus Because Trojan horses are not viruses files that contain them cannot be repaired To ensure the safety of your computer Norton AntiVirus detects Trojan horses so you can delete them from your computer How viruses work Worms take up space Worms are programs that replicate without infecting other programs Some worms spread by copying themselves from disk to disk They search for specific types of files on a hard disk or server volume and try to damage or destroy those files Other worms replicate only in memory creating myriad copies of themselves all running simultaneously which slows down the computer Like Trojan horses worms are not viruses and therefore cannot be repaired They must be deleted from your computer
39. date the virus still cannot be repaired the file may be corrupted or contain a new virus There are two additional options m Quarantine the file and submit it to Symantec For more information see If you have files in Quarantine on page 67 m Ifa non infected copy of the file exists delete the infected file and replace it with the non infected file get an error when testing basic Rescue Disks If you get the message Non system disk replace disk and press any key when testing your Rescue Disks the Rescue program may not have prepared the floppy boot files correctly To repair the Rescue Boot Disk without having to reformat the disk and create a new Rescue Disk set 1 Remove the Rescue Boot Disk and restart your computer Insert the Rescue Boot Disk into the floppy disk drive On the Windows taskbar click Start gt Run In the Run dialog box type SYS A Click OK a 5 U N 79 Troubleshooting 80 can t receive email There are three possible solutions to this problem Temporarily disable email protection This might allow the problem email to be download so that you can once again enable email protection You are protected by Auto Protect and Script Blocking while email protection is disabled To temporarily disable incoming email protection 1 Inthe Norton AntiVirus main window click Options In the Options dialog box under Internet click Email Uncheck Scan incoming Email Click OK Download you
40. definitions automatically when you are connected to the Internet Other options Other options include Activity Log settings Inoculation settings and Miscellaneous settings Activity Log options The Activity Log records all Norton AntiVirus activities You can choose to limit the activities recorded using the Activity Log options You can also limit the size of the Activity Log When the specified file size is reached each new entry in the log causes the deletion of the oldest logged entry 45 Norton AntiVirus basics 46 Inoculation options Note Inoculation options are available only on Windows 98 Windows 98SE and Windows Me Inoculation takes a snapshot of your critical system files If Norton AntiVirus detects changes in these system files when comparing them to the original snapshot during a scan it warns you about the changes Use Inoculation options to enable inoculation and if a system file changes to give you the choice to update the inoculation snapshot or repair the file by restoring it to its original values Miscellaneous options There are four miscellaneous options m Backup file in Quarantine before attempting a repair m Enable Office Plug in m Alert me on startup if my virus protection is out of date m Scan system files at startup this option is available only for Windows 98 and Windows 98SE operating systems Customize Norton AntiVirus Open the Options dialog box You change Norto
41. duct registration with address or name changes m Get order return or rebate status information m Access customer service FAQs m Posta question to a Customer Service representative For upgrade orders visit the online upgrade center at http www symantecstore com Worldwide service and support 82 Technical support and customer service solutions vary by country For information on Symantec and International Partner locations outside of the United States please contact one of the service and support offices listed below or connect to http service symantec com and select your region under the Global Service and Support Worldwide service and support Service and support offices North America Symantec Corporation 175 W Broadway Eugene OR 97401 U S A Automated Fax Retrieval Argentina and Uruguay Symantec Region Sur Cerrito 1054 Piso 9 1010 Buenos Aires Argentina Asia Pacific Rim Symantec Australia Level 2 1 Julius Avenue North Ryde NSW 2113 Sydney Australia Brazil Symantec Brasil Market Place Tower Av Dr Chucri Zaidan 920 12 andar Sao Paulo SP CEP 04583 904 Brasil SA Europe Middle East and Africa Symantec Customer Service Center P O Box 5689 Dublin 15 Ireland http www symantec com Fax 541 984 8020 800 554 4403 541 984 2490 http www service symantec com mx 54 11 5382 3802 http www symantec com region reg_ap 61 2 8879 1000 Fax
42. e 43 To use the Norton AntiVirus Windows tray icon 1 Right click the Norton AntiVirus Windows tray icon 2 On the tray icon menu select the option that you want Temporarily disable Auto Protect If you have not changed the default option settings Auto Protect loads when you start your computer to guard against viruses It checks programs for viruses as they are run and monitors your computer for any activity that might indicate the presence of a virus When a virus or virus like activity an event that could be the work of a virus is detected Auto Protect alerts you In some cases Auto Protect may warn you about a virus like activity that you know is not the work of a virus If you will be performing such an activity and want to avoid the warning you can temporarily disable Auto Protect To temporarily disable Auto Protect 1 Start Norton AntiVirus For more information see Access Norton AntiVirus tools on page 31 At the top of the Norton AntiVirus main window click Options In the Options dialog box under System click Auto Protect In the Auto Protect pane uncheck Enable Auto Protect Be sure to enable Auto Protect when you have completed your task to ensure that your computer remains protected 33 Norton AntiVirus basics To enable Auto Protect 1 Start Norton AntiVirus For more information see Access Norton AntiVirus tools on page 31 At the top of the Norton AntiVirus main window click Options
43. ec This Agreement shall terminate upon Your breach of any term contained herein and You shall cease use of and destroy all copies of the Software The disclaimers of warranties and damages and limitations on liability shall survive termination Should you have any questions concerning this Agreement or if you desire to contact Symantec for any reason please write i Symantec Customer Service 175 W Broadway Eugene OR 97401 USA or ii Symantec Customer Service Center PO BOX 5689 Dublin 15 Ireland What to do if a virus is found No Is Norton AntiVirus installed n See Installing Norton AntiVirus on page 17 Yes Has Norton AntiVirus detected a virus See Scan disks folders and files on page 55 Yes See What to do if a virus is found on page 63 y See Keep current with LiveUpdate on page 39 What to do if a virus is found What to do if a virus is found Chapter 1 Chapter 2 About Norton AntiVirus What s new in Norton AntiVirus eeee emen 11 HOW VITUSES WOE iuret recti p rent edet ee dette tele Desi een 12 Macro viruses spread quickly se 12 Trojan horses hide their true purposes e 12 Worms take up Space x5 i OO RR RATHER AC ICE UAE 13 HOW vir ses Spread 2d tree ennt tee ek nente cate 13 How Norton AntiVirus Works sssessee eee 14 The virus definition service stops known viruses 1
44. elect drive A Click Update Insert the disk labeled Basic Rescue Boot Floppy Disk into drive A Click OK Insert the remaining disks in your set as requested O ol BR W N Make sure to test your newly updated Rescue Disk set when prompted For more information see Test your Rescue Disks on page 36 Maintain Norton AntiVirus protection Check anti virus status If Norton AntiVirus is behaving in an unexpected way or if you re not sure that everything is being scanned for viruses check the status of its configuration If you need to make any changes to the settings do so using Options For more information see Customize Norton AntiVirus on page 43 Check system status You can check the status of most Norton AntiVirus settings in the Status pane of the Norton AntiVirus main window To check system status 1 Start Norton AntiVirus For more information see Access Norton AntiVirus tools on page 31 s Norton AntiVirus i e x 9 symantec n n E Options v Help System Status OK Status 4 Security Scanning Features Item Details Scan for Viruses gy A On The items marked in i red need your Reports Email Scanning On attention Script Blocking On Please select an tem by clicking on the item Full System Scan 6 28 01 at left in order to get more information and E take the necessary Virus Definition Service action m Virus Definitions 6 27 01 e Subscriptio
45. enable Script Blocking and set what Norton AntiVirus should do if it finds a malicious script For more information see Script Blocking stops script based viruses on page 14 Manual Scan options Manual Scan options determine what gets scanned and what happens if a virus is found during a scan that you request Manual Scan options also include a Bloodhound subcategory that lets you enable Bloodhound technology during manual scans and set its level of sensitivity in detecting viruses Customize Norton AntiVirus Exclusions list The Exclusions list defines the files that should not be scanned You can define groups of files by file extension and you can list specific files Be careful not to exclude the types of files that are more likely to be infected by viruses such as files with macros or executable files Internet options Internet options define what happens when your computer is connected to the Internet Email options Use Email options to enable email scanning and define how Norton AntiVirus should behave while scanning email You can choose to scan incoming emails outgoing emails or both Scanning incoming emails protects your computer against viruses sent by others Scanning outgoing emails prevents you from inadvertently transmitting viruses to others LiveUpdate options Use LiveUpdate options to enable Automatic LiveUpdate and define how updates should be applied Automatic LiveUpdate checks for updated virus
46. hen start my computer If the Norton AntiVirus Auto Protect icon does not appear in the lower right corner of the Windows taskbar Auto Protect is not loaded There are three likely reasons this is happening You may have started Windows in safe mode Windows restarts in safe mode if the previous shutdown did not complete successfully For example you may have turned off the power without choosing Shut Down on the Windows Start menu To restart Windows 1 On the Windows taskbar click Start gt Shut Down 2 In the Shut Down Windows dialog box click Restart 3 Click OK Norton AntiVirus may not be configured to start Auto Protect automatically 77 Troubleshooting 78 To set Auto Protect to start automatically 1 Inthe Norton AntiVirus main window click Options 2 Inthe Options dialog box under System click Auto Protect 3 Ensure that Start Auto Protect when Windows starts up is checked Norton AntiVirus may not be configured to show the Auto Protect icon in the tray To show the Auto Protect icon in the tray 1 Inthe Norton AntiVirus main window click Options 2 Inthe Options dialog box under System click Auto Protect 3 Ensure that Show the Auto Protect icon in the tray is checked have scanned and removed a virus but it keeps infecting my files There are four possible reasons a virus could be reappearing The virus might be in a program file with an unusual extension for which Norton AntiVirus is not
47. i ki E 9 symantec LiveUpdate a Options v Help Status Scan for Viruses Task Task Schedule Scan for Viruses Scan my computer Scan all removable drives Reports Scan all flappy disks Scan drives Scan folders Scan files ua Di u E Uf Schedule Task Scan New gt gt gt Schedule Norton AntiVirus 2002 In the Scan for Viruses pane click Scan my computer Under Actions click Scan When the scan is complete a scan summary appears 5 When you are done reviewing the summary click Finished 55 Protecting disks files and data from viruses Scan individual elements You can choose to scan all removable drives a floppy disk any of your computer s drives or any folders or files on your computer To scan individual elements 1 Start Norton AntiVirus 2 Inthe Norton AntiVirus main window click Scan for Viruses 3 Inthe Scan for Viruses pane click the scan you want to run 4 Under Actions click Scan If you choose to scan all removable drives or a floppy disk the scan starts automatically If you choose to scan drives folders or files a dialog box appears in which you choose which drives folders or files to scan Click Scan after making your selection When the scan is complete a scan summary appears 5 When you are done reviewing the summary click Finished About custom scans 56 You can create a custom scan if you regularly scan a particular segmen
48. ing Norton AntiVirus take a moment to review the system requirements listed in this chapter Windows 98 and Windows Me users should have some blank 1 44 MB disks available to make Rescue Disks System requirements To use Norton AntiVirus your computer must have one of the following Windows operating systems m Windows 98 98SE m Windows Me m Windows NT 4 0 Workstation with service pack 6 or higher m Windows 2000 Professional m Windows XP Professional or Windows XP Home Edition Your computer must also meet the following minimum requirements Windows 98 Me m Intel Pentium processor at 133MHz for Windows 98 150 MHz for Windows Me m 32 MB of RAM m 50 MB of available hard disk space m Internet Explorer 4 01 service pack 1 or higher m CD ROM or DVD ROM drive 17 Installing Norton AntiVirus Windows NT 4 0 Workstation Service pack 6 or higher Intel Pentium processor at 133MHz or higher 32 MB of RAM 50 MB of available hard disk space Internet Explorer 4 01 service pack 1 or higher CD ROM or DVD ROM drive Windows 2000 Professional Intel Pentium processor at 133MHz or higher 64 MB of RAM 50 MB of hard disk space Internet Explorer 4 01 service pack 1 or higher CD ROM or DVD ROM drive Windows XP Home Edition Professional Intel Pentium processor at 300MHz or higher 128 MB of RAM 50 MB of hard disk space Internet Explorer 4 01 service pack 1 or higher CD ROM or DVD ROM drive Before installation Before
49. lick Show multiple schedules At the top of the Schedule pane click New Set another schedule as desired Click OK To delete the schedule for automatic LiveUpdate disable automatic LiveUpdate To disable automatic LiveUpdate 1 a 5 W N Start Norton AntiVirus At the top of the Norton AntiVirus main window click Options In the Options dialog box under Internet click LiveUpdate In the LiveUpdate pane uncheck Enable automatic LiveUpdate Click OK Customize Norton AntiVirus Customize Norton AntiVirus The default settings for Norton AntiVirus provide complete virus protection for your computer However you may want to adjust them to optimize system performance or disable options that do not apply This section does not discuss the individual options you can change but gives a general description of what they do and how you can find them For specific information about an option check the online Help Note If you are using Norton AntiVirus on Windows NT Windows 2000 or Windows XP and you do not have Local Administrator access you cannot change Norton AntiVirus options If you are an Administrator and share your computer with others keep in mind that the changes you make apply to everyone using the computer About Norton AntiVirus Options All the settings in Options are organized into three main categories The options contained under each category are as follows Category Options System A
50. n see If you are using the CD as an Emergency Disk on page 71 Once you have created the Emergency Disks use them to solve the problem cannot start from drive A If your computer does not check drive A first on startup use your computer s Setup program to change settings Be careful when making changes using your computer s Setup program If you have never used it before you may want to refer to your computer manufacturer s documentation To change your computer s settings 1 Restart your computer A message appears telling you the key or keys to press to run SETUP such as Press DEL if you want to run SETUP Press the key or keys to launch the Setup program 3 Set the Boot Sequence to boot drive A first and drive C second Setup programs vary from one manufacturer to the next If you cannot find the Boot Sequence option use the Setup program s Help system refer to the documentation that came with your system or contact your system s manufacturer 4 Save the changes then exit the Setup program You may need to use a special boot disk rather than the Rescue Boot Disk In this case use the boot disk or startup disk that came with your computer If your computer is set up with more than one operating system such as Windows 2000 and Windows 98 you may need to modify the Rescue Boot Disk For more information see My Rescue Disk does not work on page 75 Norton AntiVirus Auto Protect does not load w
51. n AntiVirus settings in the Options dialog box To open the Options dialog box 1 Start Norton AntiVirus For more information see Access Norton AntiVirus tools on page 31 2 Click Options Norton AntiVirus Options Script Blocking gt Manual Scan How to stay protected Exclusions v Enable Auto Protect recommended Internet Iv Start Auto Protect when Windows starts up recommended Email v Show the Auto Protect icon in the tray LiveUpdate How to respond when a virus is found Other Automatically repair the infected file recommended Activity Log C Try to repair then quarantine if unsuccessful Inoculation C Deny access to the infected file Miscellaneous C Ask me whatto do Which file types to scan for viruses Comprehensive file scanning recommended C Scan files using SmartScan If you need to restore default settings in Options You can change any or all of the options listed If you have made a number of changes that have unwanted results you can restore all options to the default settings To restore default settings on a page m On the page for which you want to restore default settings click Page Defaults To restore default settings for all Options m On any page in the Options dialog box click Default All 47 Norton AntiVirus basics For more information Norton AntiVirus provides online Help this User s Guide in PDF format and links to the Symantec Web si
52. n Service 5 28 02 e Automatic LiveUpdate On NortonAntiVirus 2002 2 Review the status displayed in the main window 37 Norton AntiVirus basics 38 Check Office Plug in status Office Plug in protects Microsoft Office documents It scans those documents whenever you open them in an Office program Office Plug in is enabled in Options To check Office Plug in status 1 Start Norton AntiVirus For more information see Access Norton AntiVirus tools on page 31 Click Options 3 Onthe left side of the Options window under Other click Miscellaneous 4 Verify that Office Plug in is enabled Check Norton AntiVirus Activity Log Norton AntiVirus keeps a record of its scanning and virus detection events in the Activity Log It is set by default to record all events you can change this setting in Options For more information see Customize Norton AntiVirus on page 43 You should check the Activity Log occasionally to see what tasks Norton AntiVirus has performed and the results of those tasks to make sure your Options settings are adequate To check the Norton AntiVirus Activity Log 1 Start Norton AntiVirus For more information see Access Norton AntiVirus tools on page 31 In the Norton AntiVirus main window click Reports In the Reports window on the Activity Log line click View Report Scroll through the Activity Log to see the recorded events The most recent events appear at the end
53. n files regularly Symantec provides online access to protection updates by subscription The virus definition service provides access to the latest virus signatures and other technology from Symantec Norton AntiVirus Norton SystemWorks Norton Internet Security and Symantec AntiVirus for Palm OS use the updates available from the virus definition service to detect the newest virus threats 39 Norton AntiVirus basics 40 About your subscription Your Symantec product includes a complimentary limited time subscription to protection updates for the subscription services used by your product When that subscription is due to expire you are prompted to renew your subscription when you use LiveUpdate to retrieve protection updates For more information see Subscription policy on page 84 If you do not renew your subscription you can still use LiveUpdate to retrieve program updates However you cannot retrieve protection updates and will not be protected against newly discovered threats Obtain program and protection updates Use LiveUpdate regularly to obtain updates For example to keep your virus protection current you should use LiveUpdate once a week or whenever new viruses are discovered Program updates are released on an as needed basis Note If you connect to the Internet through America Online AOL CompuServe or Prodigy connect to the Internet first then run LiveUpdate To obtain updates using LiveUpd
54. of the log 5 To see only certain types of events in the Activity Log window click Filter 6 When you are done click Close Maintain Norton AntiVirus protection Keep current with LiveUpdate Symantec products depend on current information to protect your computer from newly discovered threats Symantec makes this information available to you through LiveUpdate Using your Internet connection LiveUpdate downloads program updates and protection updates to your computer Your normal Internet access fees apply when you use LiveUpdate Note If you are using Norton AntiVirus on Windows NT Windows 2000 or Windows XP you must have Administrator access rights to run LiveUpdate About program updates Program updates are minor improvements to your installed product These differ from product upgrades which are newer versions of entire products Program updates that have self installers to replace existing software code are also called patches Patches are usually created to extend operating system or hardware compatibility adjust a performance issue or fix bugs LiveUpdate automates the process of downloading and installing program updates It saves you the trouble of locating and downloading files from an Internet site then installing them and deleting the leftover files from your disk About protection updates One of the most common reasons for computer virus infections is that you have not updated your protectio
55. oftware B sublicense rent or lease any portion of the Software reverse engineer decompile disassemble modify translate make any attempt to discover the source code of the Software or create derivative works from the Software C use a previous version or copy of the Software after you have received a disk replacement set or an upgraded version Upon upgrading the Software all copies of the prior version must be destroyed D use a later version of the Software than is provided herewith unless you have purchased upgrade insurance or have otherwise separately acquired the right to use such later version E use if you received the software distributed on media containing multiple Symantec products any Symantec software on the media for which you have not received a permission in a License Module or F use the Software in any manner not authorized by this icense 2 Content Updates Certain Symantec software products utilize content that is updated from time to time antivirus products utilize updated virus definitions content filtering products utilize updated URL lists firewall products utilize updated firewall rules vulnerability assessment products utilize updated vulnerability data etc collectively these are referred to as Content Updates You may obtain Content Updates for any period for which you have purchased a subscription for Content Updates for the Software including any subscription included with yo
56. on AntiVirus does not yet have a definition Norton AntiVirus protects your computer from both types of viruses using virus definitions to detect known viruses and Bloodhound technology and Script Blocking to detect unknown viruses Virus definitions Bloodhound technology and Script Blocking are all used during scheduled scans and manual scans and are used by Auto Protect to constantly monitor your computer The virus definition service stops known viruses The virus definition service consists of files that Norton AntiVirus uses to recognize viruses and intercept their activity You can look up virus names in Norton AntiVirus and access an encyclopedia of virus descriptions on the Symantec Web site For more information see Look up virus names and definitions on page 72 Bloodhound technology stops unknown viruses Bloodbound is the Norton AntiVirus scanning technology for detecting new and unknown viruses It detects viruses by analyzing an executable file s structure behavior and other attributes such as programming logic computer instructions and any data contained in the file It also sets up simulated environments in which to load documents and test for macro viruses Script Blocking stops script based viruses 14 A script is a list of instructions that can be executed without user interaction Scripts can be opened with text editors or word processing programs so they are very easy to change Script Blocking detect
57. on your computer but makes them inaccessible To repair or submit the files to Symantec for analysis reinstall Norton AntiVirus ie Norton AntiVirus 2002 Setup Fils Norton AntiVirus 2002 has been successfully uninstalled WARNING If the Norton AntiVirus CD is in your CD ROM drive remove it before restarting your computer Click the Finish button to exit this installation Barcel If you need to uninstall Norton AntiVirus 5 6 Click Finish Fl Installer Information You must restart your system for the configuration changes made to Norton AntiVirus 2002 to take effect Click Yes to restart now or No if you plan to manually restart later Click Yes to restart your computer If you have no other Symantec products on your computer you should also uninstall LiveReg and LiveUpdate To uninstall LiveReg and LiveUpdate 1 Do one of the following m On the Windows taskbar click Start gt Settings gt Control Panel m On the Windows XP taskbar click Start gt Control Panel In the Control Panel double click Add Remove Programs In the list of currently installed programs click LiveReg Do one of the following m In Windows 2000 or Windows Me click Change Remove m In Windows 98 or Windows NT click Add Remove m In Windows XP click Remove Click Yes to confirm that you want to uninstall the product Repeat steps 1 through 5 selecting LiveUpdate in step 3 to uninstall Li
58. onfigured to provide you with complete protection against viruses It is unlikely that you need to change any settings However you can ensure that Auto Protect is working by following these steps To ensure that Auto Protect is enabled 1 Start Norton AntiVirus 2 Inthe Status pane of the Norton AntiVirus main window ensure that Auto Protect is set to On 53 Protecting disks files and data from viruses 3 If Auto Protect is not enabled in the Status pane select the Auto Protect status line Norton AntiVirus Ee E 1 symantec o8 E Options System Status Attention A Status q Security Scanning Features Scan for Viruses A Auto Protect Off Reports e Email Scanning On e Script Blocking On Full System Scan 6 29 01 Virus Definition Service e Virus Definitions 6 27 01 e Subscription Service 5 28 02 V Automatic LiveUpdate On NortonAntiVirus 2002 4 Inthe lower right hand corner of the window click Enable Scan disks folders and files Scan disks folders and files You can request scans of your entire computer or of individual elements such as floppy disks drives folders or files Request a full system scan A full system scan scans all boot records and files on your computer To request a full system scan 1 Start Norton AntiVirus 2 Inthe Norton AntiVirus main window click Scan for Viruses Norton AntiYirus B
59. oppy disks in your Rescue Disk set With a Rescue Disk set you can start your computer in DOS mode and use Norton AntiVirus to fix virus related problems Maintain Norton AntiVirus protection Note Rescue Disks contain information specific to the computer on which they were made If you are using Rescue Disks for recovery you must use the disks made for your computer If you are using Rescue Disks to scan for viruses you can use disks made for a different computer For more information see If you need to use Rescue Disks on page 70 Rescue Disks can and should be updated whenever you update your virus protection install new software or make changes to your hardware Create a Rescue Disk set Rescue Disks can be created at any time If you have chosen to create Rescue Disks as a post install task in the Information Wizard the Rescue Disk Wizard appears automatically Otherwise you can start the Rescue Disk Wizard from the Norton AntiVirus main window If you start the Rescue Disk Wizard from the Norton AntiVirus main window temporarily disable Auto Protect while you are creating the Rescue Disk set If you do not restart your computer after creating Rescue Disks remember to enable Auto Protect again For more information see Temporarily disable Auto Protect on page 33 You will need several formatted 1 44 MB disks To create Rescue Disks 1 At the top of the Norton AntiVirus main window click Rescue If you cho
60. ou receive an alert telling you that a virus was found and repaired How you proceed from there depends on the operating system you are using If you are using Windows 98 98SE Me If a virus is found and repaired by Auto Protect in Windows 98 Windows 98SE or Windows Me you receive an alert telling you what file was repaired To close the alert m Click Finish If you have set your options so that Auto Protect asks you what to do when it finds a virus the alert asks you to choose an action The recommended action is always preselected If you are not sure what action you should select use this table to decide Action Result Repair the infected Eliminates the virus and repairs the infected item When file a virus is found Repair is always the best choice Quarantine the Isolates the virus infected file but does not remove the infected file virus Select Quarantine if you suspect that the infection is caused by an unknown virus and you want to submit the virus to Symantec for analysis 65 What to do if a virus is found Action Result Delete the infected file Do not open the file but leave the problem alone Ignore the problem and do not scan this file in the future Ignore the problem and continue with the infected file Erases both the virus and the infected file Select Delete if Repair is not successful Replace the deleted file from the original program file or backup copy If the virus i
61. pdate your virus protection and read the latest information about anti virus technology m Visit the Symantec Web site Takes you to the home page of the Symantec Web site from which you can get product information on every Symantec product The Reports page of Norton AntiVirus contains a link to the Symantec online virus encyclopedia To access the Symantec Web site from the Reports page 1 Inthe Norton AntiVirus main window click Reports 2 On the Reports page next to the Online Virus Encyclopedia heading click View Report There is a link to the Symantec Web site on the Windows Explorer toolbar For more information To access the Symantec Web site from Windows Explorer 1 Open Windows Explorer 2 On the toolbar on the Norton AntiVirus menu click View Virus Encyclopedia This option connects you to the Symantec Security Response Web page from which you can search for information on all types of viruses You can always access the Symantec Web site through your Internet browser To access the Symantec Web site in your browser m Type the Symantec Web site address www symantec com 51 Norton AntiVirus basics 52 Protecting disks files and data from viruses Keeping your computer protected requires regular monitoring by Auto Protect scanning of your email and frequent system scans All of these tasks can be set to occur automatically Ensure that Auto Protect is enabled Norton AntiVirus is c
62. prevent connection timeouts while receiving large attachments enable timeout protection Ensure that email protection is enabled 58 You can choose to scan incoming or outgoing email or both If your email program uses one of the supported communications protocols both options are selected by default You can check or change these settings using Options Scan email messages To ensure that email protection is enabled 1 Start Norton AntiVirus 2 Inthe Norton AntiVirus main window click Options 3 Inthe Options window under Internet click Email 4 For complete email protection ensure that both Scan incoming Email and Scan outgoing Email are checked To disable one of the options uncheck it 5 Click OK Enable timeout protection Norton AntiVirus scans email by monitoring the communications port used for email and intercepting email transmissions Only after incoming email has been scanned is it passed along to the email program If you are downloading email with a large attachment your email program may not receive a transmission for a few minutes and may timeout as a result If you enable timeout protection Norton AntiVirus regularly confirms the connection with your email program and prevents a timeout Note Timeout protection places hidden text at the top of your email messages Your email program should remove this text If you see NAV Timeout Protection in your email messages you can ignore it To ena
63. prove its products and services then click Next when you are done or to skip the survey 8 Select whether you want to register Norton AntiVirus through the Internet or by mail then click Next If you submitted your registration through the Internet a dialog box displays the serial number for your product 9 Write down the number or click Print to get a copy of your registration information for future reference After installation 10 11 12 13 14 Click Next Select whether you want to use your existing profile the next time you register a Symantec product or type the information as part of registration Click Finish Re view the subscription service information then click Next Select the post install tasks that you want Norton AntiVirus to perform au tomatically Your options are Run LiveUpdate to ensure that you have the latest virus definitions For more information see Keep current with LiveUpdate on page 39 Perform a full system scan For more information see Scan disks folders and files on page 55 Schedule a weekly scan of your local hard drives You must have Microsoft Scheduler installed to use this option If you select this option you can change the schedule for this scan as desired For more information see Schedule automatic virus scans on page 60 If you are installing in Windows 98 or Windows Me you also have the option to create a Rescue Disk set For more information
64. r email o 0 BR Q N Reenable incoming email protection Your email client may have timed out Make sure timeout protection is enabled For more information see Enable timeout protection on page 59 If you continue to experience problems downloading email disable email protection To disable email protection 1 Inthe Norton AntiVirus main window click Options In the Options dialog box under Internet click Email Uncheck Scan incoming Email Uncheck Scan outgoing Email Click OK a A 0 N Service and support solutions Service and support information is available from the Help system of your Symantec product Click the Service and Support topic in the Help index Technical support Symantec offers several technical support options Online Service and Support Connect to the Symantec Service amp Support Web site at http service symantec com select your user type and then select your product and version This gives you access to current hot topics knowledge bases file download pages multimedia tutorials contact options and more PriorityCare telephone support PriorityCare fee based telephone support services are available to all registered customers For complete information please call our automated fax retrieval service at 800 554 4403 and request document 933000 You can also access the PriorityCare number for your product through the Service amp Support Web site You ll be led through the
65. re restarting your computer Click the Finish button to exit this installation Bancel 10 Click Finish to exit the installation 22 After installation If the opening screen does not appear Sometimes a computer s CD ROM drive does not automatically start a CD To start the installation from the Norton AntiVirus CD 1 On your desktop double click My Computer 2 Inthe My Computer dialog box double click the icon for your CD ROM drive 3 From the list of files double click CDSTART EXE After installation If your computer needs to be restarted after Norton AntiVirus is installed a prompt appears giving you the option to do so immediately After restart or if your computer does not need to be restarted after installation is complete the Information Wizard appears Note If you bought your computer with Norton AntiVirus already installed the Information Wizard appears the first time you start Norton AntiVirus You must accept the license agreement that appears in the Information Wizard for Norton AntiVirus to be activated Restart your computer After installation you may receive a prompt telling you that your computer needs to be restarted for the updates to take effect To restart your computer m In the dialog box click Yes If you click No configuration of Norton AntiVirus is not complete until you restart your computer 23 Installing Norton AntiVirus Use the Information Wizard
66. rus about which you want more information Click Info When you are done viewing the virus information in the Virus Information window click Close When you are done viewing the list in the Virus List dialog box click Close Look up viruses on the Symantec Web site Because of the large number of viruses the Virus List file does not include descriptions of each virus The Symantec Web site contains a complete list of all known viruses and related malicious code along with descriptions To look up viruses 1 2 In the Norton AntiVirus main window click Reports In the Reports pane on the Online Virus Encyclopedia line click View Report The Symantec Web site opens in your Internet browser Use the links on the Web page to access the virus information for which you are looking 73 What to do if a virus is found 74 C H A P T Troubleshooting The information in this chapter will help you solve the most frequent problems that you may experience If you can t find the solution to your problem here there is a wealth of information on the Symantec Web site You can find a troubleshooter updates patches online tutorials knowledge base articles and virus removal tools Point your browser to www symantec com techsupp My Rescue Disk does not work Due to the number of product specific technologies used by manufacturers to configure and initialize hard drives the Rescue program cannot always create
67. s detected again your original copy is infected Stops the current operation to prevent you from using an infected file This action does not solve the problem You will receive an alert the next time you perform the same activity Adds the file suspected of containing a virus to the Exclusions list When you add a file to the Exclusions list the file will be excluded from any future virus scans unless you remove it from the list Select this option only if you know that the file does not contain a virus Continues the current operation Select this action only if you are sure that a virus is not at work You will receive an alert again If you are not sure what to do select Do not open the file but leave the problem alone If the file could not be repaired you receive an alert telling you that the repair was not made and recommending that you quarantine the file You have the same options as those listed in the table with the exception of Repair the infected file If you are using Windows NT 2000 XP If a virus is found and repaired by Auto Protect in Windows NT Windows 2000 or Windows XP you receive an alert telling you what file was repaired and what virus was infecting the file If you have an active Internet connection clicking the virus name opens the Symantec Web page that describes the virus 66 To close the alert m Click OK If the file could not be repaired you receive two alerts one telling you that Auto
68. s Visual Basic and Java script based viruses without the need for specific virus definitions It monitors the scripts for virus like behavior and alerts you if it is found How to maintain protection Auto Protect keeps you safe Norton AntiVirus Auto Protect loads into memory when Windows starts providing constant protection while you work Using Auto Protect Norton AntiVirus automatically Eliminates viruses and Trojan horses including macro viruses and repairs damaged files Checks for viruses every time you use software programs on your computer insert floppy disks or other removable media or use document files that you receive or create Monitors your computer for any unusual symptoms that may indicate an active virus Protects your computer from Internet borne viruses How to maintain protection When Norton AntiVirus is installed you have complete virus protection However new viruses are created constantly Viruses can spread when you start your computer from an infected disk or when you run an infected program There are several things you can to do avoid viruses and to recover quickly should a virus strike Avoid viruses It is important that you practice regular file maintenance and that you keep Norton AntiVirus up to date To avoid viruses Write protect removable media Stay informed about viruses by logging on to the Symantec Security Response Web site securityresponse symantec com where there is e
69. se to make Rescue Disks as a post install task the Rescue Disk Wizard opens automatically Select drive A to create the Rescue Disk set Click Create Label the disks as specified in the Basic Rescue Disk List window then click OK 5 Insert the disks as requested 35 Norton AntiVirus basics 36 Test your Rescue Disks At the end of the Create Rescue Disks process you are prompted to test your disks This requires that you restart your computer using the Rescue Disks To test your Rescue Disks 1 Close all open Windows programs 2 Insert the disk labeled Basic Rescue Boot Floppy Disk into drive A then click Restart If the Rescue Disk screen appears on your monitor the Rescue Disk works properly If the Rescue Disk screen does not appear you have several options for correcting the problem For more information see My Rescue Disk does not work on page 75 Press Escape to exit to DOS Remove the disk from drive A then slide open the plastic tab on the back of the disk to write protect it 5 Restart your computer Update your Rescue Disks You can update your Rescue Disks as often as you like Rescue Disk lets you update your basic Rescue Disks without having to recreate them If you are updating a floppy disk set make sure your disks are not write protected before you begin To update your Rescue Disks 1 At the top of the Norton AntiVirus main window click Rescue Under Select Destination Drive s
70. splaying the Status pane with system status View Quarantine Displays the Quarantine area and the files currently stored there For more information see If you have files in Quarantine on page 67 View Activity Log Displays the Activity Log showing you various Norton AntiVirus activities such as scans performed and problems found For more information see Check Norton AntiVirus Activity Log on page 38 View Virus Encyclopedia Connects you to the Symantec Security Response Web page from which you can search for information on all types of viruses Scan for Viruses Opens Norton AntiVirus in the Scan for Viruses pane on which you can specify a scan to run When you first open Windows Explorer after installing Norton AntiVirus you may not see the Norton AntiVirus button and menu To display the Norton AntiVirus button and menu 1 On the View menu click Toolbars 2 Click Norton AntiVirus Note You may not be able to access the Norton AntiVirus Windows Explorer menu depending on your computer s configuration For more information see What s new in Norton AntiVirus on page 11 Work with Norton AntiVirus Use the Norton AntiVirus Windows tray icon You can use the Norton AntiVirus Windows tray icon to open Norton AntiVirus enable or disable Auto Protect and configure Norton AntiVirus For more information see Temporarily disable Auto Protect on page 33 and Customize Norton AntiVirus on pag
71. t 81 setting options 43 settings categories 43 setup program changing boot drive sequence 77 start Norton AntiVirus 31 starting from the CD ROM drive 71 starting your computer from a floppy disk 69 startup Auto Protect failure to load 77 78 changing floppy disk drive settings 76 floppy disk drive fails 76 Rescue Disk fails 75 Rescue Disks absent 76 startup alert about virus protection 46 Startup Scan options 46 submitting files to Symantec 68 Symantec Web site 50 73 connecting 32 system files unable to repair 79 system status 37 Search the online help index for more information 89 T Technical Support 81 Technical Support Web site 50 testing Rescue Disks 26 timeout protection 59 tray icon 33 Trojan horses 12 U uninstalling Norton AntiVirus 2002 27 other anti virus programs 18 previous copies of Norton AntiVirus 18 unknown viruses 14 updating Rescue Disks 36 virus protection 39 User s Guide PDF 49 opening 50 V viewing the Activity Log 38 virus alert options 65 virus definition service 14 virus definitions 14 alternate sources 39 described 39 virus descriptions 14 virus encyclopedia 50 Virus List 72 virus protection alerts 46 enabling 77 system scans 55 updating 41 virus repair in Windows 98 98SE Me 65 in Windows NT 2000 XP 66 90 Search the online help index for more information viruses avoiding 15 behavior 13 defined 12 found by Auto Protect 65 found during a scan 64 looking up 72
72. t of your computer and don t want to have to specify the segment to be scanned every time You can delete the scan when it is no longer necessary For example if you are working on a project for which you need to frequently swap files with others you might want to create a folder into which you copy and scan those files before using them When the project is done you can delete the custom scan for that folder You can also schedule the custom scan to run automatically For more information see Schedule a custom scan on page 60 About custom scans Create a custom scan You can create a custom scan that includes as much or as little of your computer as you like To create a custom scan 1 2 3 4 10 11 Start Norton AntiVirus In the Norton AntiVirus main window click Scan for Viruses In the Scan for Viruses pane under Actions click New In the opening window of the Norton AntiVirus Scan Wizard click Next Select what you want to scan by doing one or both of the following m To select individual files to be scanned click Add files m To select folders and drives to be scanned click Add folders You can use both options to select the combination of items that you want Select the items that you want to scan in the resulting dialog box If you select a folder all files in that folder are included If you select a drive all folders and files on that drive are included Add the selected items to the lis
73. t of items to scan by doing one of the following m Inthe Scan Files dialog box click Open m Inthe Scan Folders dialog box click Add To remove an item from the list select it then click Remove When you are done creating the list of items to be scanned click Next Type a name for the scan by which you can identify it in the list of scans Click Finish 57 Protecting disks files and data from viruses Run a custom scan When you run a custom scan you do not have to redefine what you want to scan To run a custom scan 1 2 3 4 Start Norton AntiVirus In the Norton AntiVirus main window click Scan for Viruses In the Scan for Viruses pane click the custom scan Under Actions click Scan When the scan is complete a scan summary appears When you are done reviewing the summary click Finished Delete a custom scan Custom scans can be deleted if they are no longer needed To delete a custom scan 1 Start Norton AntiVirus In the Norton AntiVirus main window click Scan for Viruses Select the scan that you want to delete by clicking the scan name If you click the button next to the scan name the scan runs Under Actions click Delete Click Yes to verify that you want the scan deleted Scan email messages If email protection is enabled your email messages are scanned automatically Norton AntiVirus supports all email programs that use either POP3 or SMTP communications protocol To
74. te Use online Help Help is always available from the Norton AntiVirus main window To access the Help menu m At the top of the Norton AntiVirus main window click Help Online Help table of contents and index Product Registration Technical Support Website Links to Symantec Web Visit the Symantec Website sites for more information Version and system information About Norton AntiVirus In addition Norton AntiVirus includes two kinds of more specific Help m Context sensitive Help for dialog boxes m How to Help Help for Norton AntiVirus dialog boxes When you request Help while working in a Norton AntiVirus dialog box the Help displayed is specific to that dialog box To get Help for a Norton AntiVirus dialog box m In the dialog box click Help 48 For more information How to Help How to Help explains procedures that you are likely to perform using Norton AntiVirus You can access these topics on the Contents and Index tabs To get How to Help 1 Inthe Norton AntiVirus main window click Help On the Help menu click Norton AntiVirus Help 3 Inthe Help window select one of the following m Contents Search for Help by topic m Index Search for Help by key word Contents and Index tabs are also available on many other Help windows and can always be used to search for Help Access the User s Guide PDF This User s Guide is provided on the Norton AntiVirus CD in PDF format
75. th the Windows Desktop Update Norton AntiVirus 2002 adds a button to the Windows Explorer toolbar that allows you to view protection status manage the Quarantine area of your computer view the Activity Log view the virus encyclopedia and scan for viruses Expanded email protection Norton AntiVirus now supports email programs that use POP3 and SMTP communications protocols without having to change the email program s configuration You can choose to scan both incoming and outgoing emails Automated virus repair Norton AntiVirus can scan and repair your files entirely in the background requiring no intervention from you You receive a report containing the results of the scan Norton AntiVirus provides complete anti virus protection for your Windows XP operating system 11 About Norton AntiVirus How viruses work A computer virus is a parasitic program written intentionally to alter the way your computer operates without your permission or knowledge A virus attaches copies of itself to other files and when activated may damage files cause erratic system behavior or display messages Computer viruses infect system files and documents created by programs with macro capabilities Some system viruses are programmed specifically to corrupt programs delete files or erase your disk Macro viruses spread quickly Macros are simple programs that are used to do things such as automate repetitive tasks in a document or make cal
76. ting 58 running 58 scheduling 60 D default options 47 defining scans 57 Delete 66 deleting custom scans 58 scan schedule 62 dialog box Help 48 disabling automatic LiveUpdate 42 Auto Protect 33 displaying the Norton AntiVirus toolbar 32 E email options 45 email program timeouts 59 email protection 11 58 Emergency Disks creating 19 using 71 using the CD 71 emergency preparations 16 Search the online help index for more information 87 enabling Automatic LiveUpdate 45 Auto Protect 34 email protection 58 Office Plug in 46 timeout protection 59 virus protection 77 excluding files from scanning 45 Exclusions list 45 F file extensions unusual 78 file scans 56 files reinfected after virus removal 78 floppy disk scans 56 floppy drives unable to boot from 76 folder scans 56 full system scans 55 H hard drive scans 56 Help context sensitive 48 procedural 49 Help menu 48 I Index tab in Help 49 infected files reinfected 78 unable to repair 79 Information Wizard features 24 how to use 24 when it appears 23 inoculation defined 46 inoculation options 46 Internet options 45 J Java scripts 14 88 Search the online help index for more information K known viruses 14 L launch Norton AntiVirus 31 list of viruses 14 LiveUpdate options 45 M macro viruses 12 macros defined 12 maintaining protection 15 Manual Scan options 44 Miscellaneous options 46 multiple s
77. ur original purchase of the Software purchased upgrade insurance for the Software entered into a maintenance agreement that includes Content Updates or otherwise separately acquired the right to obtain Content Updates This license does not otherwise permit you to obtain and use Content Updates 3 Sixty Day Money Back Guarantee If you are the original licensee of this copy of the Software and are dissatisfied with it for any reason you may return the complete product together with your receipt to Symantec or an authorized dealer postage prepaid for a full refund at any time during the sixty 60 day period following the delivery to you of the Software 4 Limited Warranty Symantec warrants that the media on which the Software is distributed will be free from defects for a period of sixty 60 days from the date of delivery of the Software to you Your sole remedy in the event of a breach of this warranty will be that Symantec will at its option replace any defective media returned to Symantec within the warranty period or refund the money you paid for the Software Symantec does not warrant that the Software will meet your requirements or that operation of the Software will be uninterrupted or that the Software will be error free THE ABOVE WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES WHETHER EXPRESS OR IMPLIED INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGE
78. ut you can still evaluate it for possible submission to Symantec For more information see If you have files in Quarantine on page 67 m Delete the file This action removes the virus from your computer by deleting the file that contains the virus It should be used only if the file cannot be repaired or quarantined Viruses can be found when you run a scan or by Auto Protect when you perform an action with an infected file The way that you request one of these resolutions differs depending on whether a scan or Auto Protect found the virus 63 What to do if a virus is found If a virus is found during a scan If a scan you request finds a virus you either receive a summary of the repair results or you have to use the Repair Wizard to resolve the problem Review the repair details If you have set your manual scan options so that Norton AntiVirus repairs files automatically and all infected files could be repaired the scan summary lists the number of files infected and repaired This information is presented for status purposes only you don t need to take further action to protect your computer If you want to know more you can check the repair details to see which files were infected and with what To review the repair details 1 Inthe Summary pane of the scanner window click More Details 2 When you are done reviewing the results click Finished Use the Repair Wizard If there are files that could not be repaired
79. uto Protect Script Blocking Manual Scan Exclusions Internet Email LiveUpdate Other Activity Log Inoculation Miscellaneous 43 Norton AntiVirus basics System options The System options are those options that control scanning and monitoring of your computer You use System options to determine what gets scanned what the scan is looking for and what happens when a virus or virus like activity is encountered With higher levels of protection there can be a slight tradeoff in computer performance If you notice a difference in your computer s performance after you install Norton AntiVirus you may want to set protection to a lower level or disable those options that you do not need Auto Protect options Auto Protect options determine if Auto Protect starts when you start your computer what it looks for while monitoring your computer and what it does if it finds something Auto Protect also has two subcategories of options Bloodhound and Advanced m Bloodhound is the scanning technology that protects against unknown viruses Use these options to enable Bloodhound technology in Auto Protect and set its level of sensitivity in detecting viruses For more information see Bloodhound technology stops unknown viruses on page 14 m Advanced options determine the activities to be monitored when scanning for virus like activities and when scanning floppy disks Script Blocking options Use Script Blocking options to
80. veUpdate 29 Installing Norton AntiVirus 30 Norton AntiVirus basics Norton AntiVirus basics include general information about how to work with Norton AntiVirus keep your computer protected customize Norton AntiVirus and access more information about Norton AntiVirus Work with Norton AntiVirus You can perform a variety of tasks with Norton AntiVirus Access Norton AntiVirus tools Norton AntiVirus tools include status reporting scanning options scheduling options activity reporting and configuration options They can be accessed from the Norton AntiVirus main window the Windows Explorer toolbar and the Norton AntiVirus Windows tray icon Use the Norton AntiVirus main window All Norton AntiVirus tools can be accessed from the Norton AntiVirus main window To start Norton AntiVirus m Do one of the following m On the Windows taskbar click Start gt Programs gt Norton AntiVirus gt Norton AntiVirus 2002 m On the Windows XP taskbar click Start gt More Programs gt Norton AntiVirus gt Norton AntiVirus 2002 31 Norton AntiVirus basics 32 Use the Windows Explorer toolbar Norton AntiVirus adds a button and menu to Windows Explorer The button launches a scan of whatever you have selected in the Explorer pane When you click the arrow to the right of the button you have the following options on the Norton AntiVirus menu Option Action View Status Launches Norton AntiVirus di
81. xtensive frequently updated information on viruses and virus protection Use LiveUpdate regularly to update your programs and virus definition service files For more information see Keep current with LiveUpdate on page 39 Keep Norton AntiVirus Auto Protect turned on at all times to prevent viruses from infecting your computer 15 About Norton AntiVirus If Norton AntiVirus Auto Protect is not turned on scan removable media before you use them For more information see Scan disks folders and files on page 55 Schedule scans to occur automatically For more information see Schedule automatic virus scans on page 60 Prepare for emergencies 16 It is also important that you are prepared in case your computer is infected by a virus To prepare for emergencies Back up files regularly and keep more than just the most recent backup If you are using Windows NT Windows 2000 or Windows XP and your computer cannot start from a CD create a set of Emergency Disks from which you can start your computer and scan for viruses For more information see Create Emergency Disks on page 19 If you are using Windows 98 or Me create a set of Rescue Disks with which you can start your computer in DOS mode and use Norton AntiVirus to fix virus related problems and recover from a system crash For more information see About Rescue Disks on page 34 C H A P T Installing Norton AntiVirus Before install

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