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Symantec PcANYWHERE Host & Remote 10.5 for PC

1. FEE _ come 1 Oo a S symantec Hosts Remotes Option Sets Packages ie Toolbar 43 amp e S E G cawinpowsvaiUsers Appiication Data Symantec pcAnywhere 7 Add host icon m DIRECT MODEM NETWORK CABLE DSL Connection items EERE For Help press F1 The buttons on the pcAnywhere action bar let you switch between host and remote modes view and edit properties of global options and packages and exit pcAnywhere The toolbar provides quick access to the menu options that are available for the action button that you have selected You can hide the toolbar or add to it Connection items contain the connection information needed to let others connect to your computer host mode or connect to another computer remote mode pcAnywhere provides three default connection types direct modem and network which appear as icons in the pcAnywhere Manager window For more information see Setting up a host computer on page 45 and Setting up a remote connection on page 55 32 Using the remote desktop Using the remote desktop Remote icon Once you have established a connection and logged on to the host computer the remote desktop appears on your computer screen which displays the host computer screen and the pcAnywhere online toolbar The online menu and toolbar are available only during a remote control session PCANYWHERE HOST pcAnywhere loxi Remote online
2. 8 Click OK in both windows Logging events on Windows NT and Windows 2000 If you are using pcAnywhere on a Windows NT or Windows 2000 computer you can add logging information about pcAnywhere specific events to the Windows Event Viewer To record pcAnywhere events in the Windows Event Viewer 1 In the pcAnywhere Manager window click Tools gt Options 2 On the Event Logging tab check Enable NT event logging 115 Monitoring and recording sessions Specify whether you want to send the logging information to the Event Viewer on a central server or to the Event Viewer on the local computer If you want to maintain the log file on a central server you must specify the location of the server and any necessary logon information For more information see Sending logging information to a central server on page 116 Click Select Events Select the events that you want to log Selecting some types of events such as Host Executable Launched and Host File Access can degrade system performance To limit the impact pcAnywhere only tracks the following types of application files exe cmd bat and cmd You can also limit the types of files that are logged by specifying the file extensions For more information in the Select Events to Log dialog box click Details then follow the on screen instructions In the Select Events to Log dialog box click OK In the pcAnywhere Options dialog box click OK Sendin
3. Specify IP Address Select this option if you know the IP address and want to type it in The address must be a valid Class D IP address within the range of 225 1 1 1 through 239 254 254 254 If you are using routers to increase the broadcast area of the conference select the number of routers you want to use in the Allow Conference Over x Routers list box Click OK Starting a conference 54 The steps for starting a conference are almost the same as starting a remote control session To start a conference 1 Configure the computer that will host the conference For more information see Letting multiple remote users hold a conference on page 52 On the computer that will host the conference start a host session For more information see Starting a host session on page 50 On the remote computer that will control the host computer start a remote control session This computer can connect to the host using any connection method provided that method is supported by the host For more information see Starting a remote control session on page 62 On the remote computers that will participate in the conference connect to the host computer using a TCP IP network connection Controlling another computer remotely When you start a remote control session you are connecting to a host computer and taking control of it Your computer screen displays exactly what appears on the host s
4. Flow control Started by Ended by Controls the flow of information between RTS CTS computers For direct and modem connections use RTS CTS RTS is a request to send status message used to verify that the computer is ready to receive information CTS is a clear to send status message used in response to an RTS message Controls the method by which a session Carrier detect DCD begins Controls the method by which a session Carrier detect DCD ends To customize settings for COM ports 1 Do one of the following a Inthe pcAnywhere Manager window click Hosts m Inthe pcAnywhere Manager window click Remotes Right click the connection item that you want to configure then click Properties On the Connection Info tab select the COM port that you want to use Click Details 137 Customizing connection devices 5 Select the connection preferences that you want to use 6 Click OK 7 Inthe Connection Info dialog box click OK Configuring infrared connections If a Microsoft compatible infrared device is installed and configured properly on your computer pcAnywhere automatically detects it and lists the device in the Connection Info tab For more information see the Windows documentation Service and support solutions Service and support information is available from the Help system of your Symantec product Click the Service and Support topic in the Help index Technical su
5. pcAnywhere includes an Optimization Wizard to assist you in selecting the right settings to improve performance For more information see Improving performance on page 37 Controlling remote communications If a modem is installed and configured properly on the operating system remote users can customize dialing information specifying calling card information and unique dialing instructions per location Modem settings are controlled in the Modems Properties dialog box in Windows However you can also access these settings directly from pcAnywhere 128 Using directory services To access dialing properties 1 Inthe pcAnywhere Manager window click Tools gt Options 2 On the Remote Communications tab click Change to modify dialing properties or add a new location For more information consult the Windows documentation pcAnywhere Options x Remote Operation Host Communications Remote Communications File T gt r Dialing properties Location New Location Area code m TCP IP options Enter names or IP addresses of TCP IP Hosts to search for Advanced TCP IP Options OK Cancel Apple Help 3 In the pcAnywhere Options dialog box click OK Network administrators can customize network settings to handle connections on both sides of a firewall For more information see the Symantec pcAnywhere Administrator s Guide Using directory services Directory
6. There are several ways to minimize this overhead a Turn off status bars in applications and on the Windows system tray including modem lights Minimize dialog boxes that you aren t using and use smaller windows m Reduce the desktop resolution and number of colors on the display a Hide the Windows taskbar on the host a Disable wallpaper backgrounds and screen savers on the host Improving performance Working more efficiently When performing operations during a remote control session there are several ways to improve performance Avoid using animation Turn off full window drag capability on the host to avoid transmitting each pixel of movement as you drag a window across the computer screen Use the Page Up and Page Down keys to scroll through documents Disable the scroll wheel on your mouse Avoid performing remote control operations when transferring files Use toolbars instead of the menu to perform operations and disable tool tips once you are familiar with pcAnywhere Discovering optimum performance settings If you notice problems with performance or want to know what the optimum settings are pcAnywhere includes an Optimization Wizard to walk you through the performance settings You must use this wizard before making a connection for the settings to take effect To start the Optimization Wizard 1 In the pcAnywhere Manager window click Tools gt Optimization Wizard On the Introduction pa
7. a Check Transfer Move if you want to receive a confirmation dialog box before transferring or moving a file or folder m Check Synchronize if you want to receive a confirmation dialog box before synchronizing a file or folder 5 Check Include Subfolders In All Operations if you want the options you have selected to apply to subfolders as well 6 Click OK Transferring files Either the host or remote user can transfer files during a remote control session The remote user also has the option to transfer files to a host computer without starting a remote control session Selecting the file transfer option opens the pcAnywhere File Manager window Using the pcAnywhere File Manager window you can quickly find the files and folders that you need and specify where to put them See Navigating in pcAnywhere File Manager on page 74 for information Transferring files during a remote control session 82 During a remote control session either the host or the remote user can initiate a file transfer When initiating a file transfer host users can decide whether to control the action or to let the remote user take control Both computers must be connected using pcAnywhere For more information see Starting a remote control session on page 62 and Starting a host session on page 50 Transferring files from a remote computer As a remote user you can transfer files from your computer to the host or from the host to
8. alale laie la a lela SCO mE toolbar al Windows task bar for remote computer Astr A E Sa HE gt Pecanvwnere vost p Jasc Paint shop Pro E soom Upon connecting you can transfer files have a chat session with the host user or record your session You can access these options on the pcAnywhere online menu To access the pcAnywhere online menu m On the left corner of the online menu bar click the remote control icon Understanding pcAnywhere basics Using the remote online toolbar You also can access shortcuts to many remote online options by clicking the appropriate icon on the toolbar This table explains what you can access from the remote online toolbar Icon Meaning Explanation i ce e 7 eh Change to full screen Screen scaling View modify online options File transfer Transfer clipboard to or from host Chat with host operator Start stop session recording Save the current screen Switch to voice Displays the host s full screen on the remote computer This option is available only if both computers are set to the same resolution Scales down the host screen to fit in the remote s window when the host s screen resolution is higher than the remote s Lets the remote user change display settings during a remote control session Opens the pcAnywhere File Manager window Lets the remote user copy clipboard contents from the hos
9. 2 Select from among the following display options m Check Screen Scaling to size the host screen to fit on the remote computer s screen a Check Remote Control Toolbar to display the online toolbar for quick access to online tasks such as file transfer a Check Remote Control System Tray to display the remote control system tray Check Reduce Host Desktop Area To Match Remote if you want the host computer to use the same resolution as your computer Recording and replaying sessions a Check Host Active Window Tracking to switch focus to the active window on the host computer For example a dialog box that requires an action from you might appear out of the viewing area on your computer Because you cannot see the message you might think the session has locked By checking this option you ensure that such dialog messages appear in a visible part of your screen 3 If you need to change the default color level during the session make a selection from the ColorScale list box For more information see Discovering optimum performance settings on page 39 4 Click OK If the host user has given you permission to do so you can prevent others at the host site from viewing your session or inadvertently cancelling the session To protect your session 1 On the remote online menu click pcAnywhere gt Online Options 2 Click Host Keyboard Locked to disable the host computer s keyboard and mouse The host user
10. ceceeeeeeteeeteeeteenteeeteseeees 128 Controlling remote COMMUNICATIONS ccce 128 Using directory SErviceS sietsyeien antetiessnenriinedaneereiateianeetingt 129 Customizing connection devices Customizing network CONNECTIONS 1 0 eee eeeeeteeeteeetteetteeteeeeenes 132 Customizing modem CONNECTIONS oc eceeeeeeteeeteeeteeeteetteesteeeeeeenes 132 Configuring dialing properties ccc eceeeseeeteeeteenteenteeneenes 132 Customizing modem Settings cecceeeeeteeeteeeteeeteeetteeteseeenes 133 Customizing ISDN CONNECTIONS woo cee cece erteeetenteteeeees 134 Customizing European ISDN connections 135 Customizing direct CONNECTIONS 0 ee eeceeceeeeeetteetteteteeetterteeeeeenes 136 Configuring parallel LPT connections 0 ccceeceeseeeteeeteeeeeeeees 136 Customizing serial COM port connections ee 136 Configuring infrared COMMECTIONS oo ee eeceeteeeteeeteeetteeeteeeteeeteeees 138 Service and support solutions CD Replacement Form Index Getting started m Introducing Symantec pcAnywhere Installing Symantec pcAnywhere Understanding pcAnywhere basics C HAPT Introducing Symantec pcAnywhere Whether you are a telecommuter working from home a business professional who travels frequently or an information technology AT professional who supports other computer users remotely chances are you will need to access another computer from a remote location You might be working on a presentation at ho
11. pcAnywhere for the Installs the full version of pcAnywhere including Professional pcAnywhere Packager and option sets functionality pcAnywhere for the Installs full functionality for host remote and file Individual transfer operations but does not include pcAnywhere Packager or option sets Remote Only Provides remote control and file transfer functionality Select this option if you do not want to host connections Host Only Provides host server functionality supporting network and modem connections Select this option if you do not need remote control or file transfer functionality LAN Host Provides host server functionality supporting network connections only Select this option if you do not need remote control or file transfer functionality and do not want to support modem connections If you have a previous version installed You must uninstall previous versions of pcAnywhere before installing this version pcAnywhere performs this procedure automatically during the installation process Before removing the previous version pcAnywhere confirms whether you want to preserve existing configuration data This configuration data includes host and remote connection items However because of the enhanced security features in pcAnywhere existing caller properties are no longer valid and must be reconfigured For more information see Setting up caller accounts on page 96 23 Installing Symantec pcAnywhere
12. Installing pcAnywhere 24 Follow this procedure when installing pcAnywhere from the installation CD You can install pcAnywhere on two computers a host and a remote depending on your license agreement When installing pcAnywhere from an installation folder on your network refer to this section for guidance however you should follow the instructions provided by your network administrator If the installation screen does not appear automatically after you insert the Symantec pcAnywhere CD run the setup program manually For more information see To run the pcAnywhere setup program manually on page 25 To install Symantec pcAnywhere 1 Insert the Symantec pcAnywhere CD into the CD ROM drive 2 On the pcAnywhere installation screen click Install pcAnywhere 10 5 3 On the installation options screen select the type of installation that you want to perform For more information see Choosing an installation option on page 22 In the Welcome panel click Next Accept the terms of the license agreement then click Next In the Customer Information dialog box type a user name Type an organization name Click Next oO ON ODO o RA Do one of the following a Click Typical to install pcAnywhere using the program default settings a Click Custom to select a different program folder location or choose which components you want to install 10 Click Next 11 Follow the instructions in the wizard for the t
13. ieee eee eeteeteenteeeteeeneees 58 Including logon information cc eceeceeeeeeeeeteeteeenessteeeneeeees 60 Automatically redialing if the host is busy cc eeceeeeseeeteeees 60 Managing remote connection iLEMS 0 0 ce cce eee eeeennneeeeeees 61 Creating a new remote connection item oe eeeeeetteeeeees 61 Modifying a remote connection item 20 eeeceeeeetteeeteeeeees 62 Starting a remote control SESSION o c eee ceececeteteeeteeeeeteeenteeeetteeeenes 62 Connecting to a host COMPUtEL oo eee eeteeeeeeteeettettteeeteeentes 64 Chapter 6 Waiting for a host CONNECTION 2 eee eee eteteeeeteenteesteeeneeenes 64 Initiating a voice conversation with host 00 ccc eeeeeeeeneenees 65 Connecting to multiple hosts 0cccccccececeeceeseeseteeseeteeseeeeenseneeees 65 Chariging Online preferences sete a eas wateueansndens 66 Recording and replaying SESSIONS 0 0 0 cc eeceeeeeeteeeeeenteeeteeeteeeneennes 67 Recording a remote control SESSION woo eeeeeceeceeeteeeteeteeneenees 68 Replaying recorded Sessions saresnseniinioi iia i 69 Saving information from a recorded session eccerre 70 SAVING SCLECNS onain ginie T nE EEEE cain A AEE 71 Ending a Session soslar tt et eaaa ea A araa A DA 71 Transferring files and folders Navigating in pcAnywhere File Manager ecscccccecccccscresrese 74 Getting to files quickly cisrenan ie 75 Tagging files and folders neeeesesersersrrrersrisersersresrin 75 Tagging Ples iiome enia oi a aaya ea
14. page 128 Changing file transfer preferences on page 79 Monitoring events in pcAnywhere on page 113 Using directory services on page 129 Printing remotely on page 35 Setting up public key encryption on page 110 Network administrators and users who frequently need to change global settings to accommodate unique configuration requirements can create option sets that contain the settings they need Option sets can be used as templates for custom installation packages They can also be used as the default preferences for the local computer For example if you work in different locations you can avoid changing Configuring host options the default settings each time you change locations Create an option set for each location then apply it when you arrive For more information see the Symantec pcAnywhere Administrator s Guide Configuring host options Use the Host Operation tab to control basic host settings specify a host name select the video mode or set the host to record remote control sessions automatically Use the Host Communications tab to view or customize modem or network settings Controlling host operations pcAnywhere uses the Windows computer name or IP number as the default host name Your system administrator might determine this setting for you The video setting you choose depends on the type of video card that you have The default setting is Acceler
15. pcAnywhere Authentication can be used on any operating system This method of authentication verifies whether a remote user has permission to connect to the host by checking the list of users and passwords maintained on the local host computer This method of authentication is the least secure This table provides information on the authentication methods available for Microsoft based platforms Microsoft based Explanation authentication methods ADS Caller Validates a user or group by checking a list stored in an Authentication Active Directory Service For Windows 2000 only Microsoft LDAP Validates a user or group by checking a user list stored in a Caller Lightweight Directory Access Protocol LDAP 3 0 compliant Authentication directory service NT Caller Validates a user or group by checking a workstation or user Authentication domain list For Windows NT and Windows 2000 only Windows Caller Validates a user or group by checking a Microsoft Authentication Networking Shared Directory Preventing unauthorized access This table provides information on the authentication methods for Novell based platforms Novell based authentication methods Explanation Novell Bindery Caller Authentication NDS Caller Authentication Novell LDAP Caller Authentication Validates a user by checking a list stored in a Novell NetWare Bindery Validates a user or group by using a list stored in a Novell Di
16. 75 Tagine Alders Nemere a a ae aa a a na Aeta 76 Tagging by wild card characters eecccccccereccccerersrersns 76 Managing files and folders oo cece eeceecceeceeeneeeneesneeeeteesneesneeeneeeeees 77 Gr ating new folders vreino oani n eaa eE NEE FT Deleting files and folders oc icceeceeeeeeceeteeteeenteesteeeneeenees 77 Renaming files and folders nccrne 77 Copying files and folders wo cecieeeceeeeeeteeeeteeeteeeteeentesneeeneeenees 78 Comparing folders id dhecn aidan ds duns eit 78 Changing file transfer preferences 00 ec eeceeceeteseeeeteetteenteeeneees 79 Specifying a start up location nercenosnarnitna ini iera 79 Selecting an overwrite Option areisrnoienn eitan a 80 Increasing file transfer performance oo ce eee cette eeeee 80 Changing preferences during a Session ceceeseeeteeeeeteeneees 81 Transferring MES uario iu fhe ations ab led te 82 Transferring files during a remote control session 82 Transferring files without starting a remote control session 84 Performing automatic file transfers cece eeceeeeeeeeteeneeenteesteeenes 84 Setting up an AutoTransfer file oer enereeneey 85 Running an AutoTransfer procedure eeens 86 Modifying an AutoTransfer procedure 00 eeceeeeeteetteenteeeees 87 Synchronizing and cloning ieee ceceeeeeeteeenseseteesteesteesteesneeenaees 88 What is synchronization oo ec ceceeceeeceeeeeeeteeeceeeneeenseesteeeteeeneeeees 89 Synchronizing TOlders spari dees neni e ia Sheds
17. 80 SPX 58 132 starting automatic file transfers 86 conferences 54 host automatically 48 remote control sessions 62 remote in file transfer mode 56 57 59 start up location for file transfer 79 startup options for hosts 48 status dialog box hiding 48 subfolders including in file transfer 82 superuser privileges 100 Symantec Web site 18 symmetric encryption configuring 109 explained 106 synchronization by file type 89 explained 89 of folders 89 preparing for 78 tagging by wild card 76 tagging folders 76 system requirements 22 system tray 66 T tagging by wild cards 76 files 75 folders 76 TAPI configuring on host 47 configuring on remote 57 customizing connections 134 task switching on host 35 TCP IP 58 Search the online Help index for more information 153 Technical Support 139 time out 98 103 toolbar for remote 63 on remote desktop 33 transferring graphics 34 36 of files automatically 84 Windows clipboard contents 34 36 traps SNMP See Symantec pcAnywhere Administrator s Guide U uninstalling pcAnywhere 26 unsupported features 17 updating pcAnywhere 26 usability features 16 usage examples for pcAnywhere 11 V video settings 125 virus scanning 17 voice conversations over modem connections 65 voice first calls accepting 51 initiating from remote 65 voice mode 34 wW waiting for host connection 64 for remote connections 50 Web site for Symantec 18 Web based authentication 95 w
18. Direct connections require either a parallel LPT or a serial COM port The one you choose depends on your operating system When possible you should use a parallel port because parallel connections are faster and more efficient However some operating systems such as Windows NT do not support parallel connections for data transfer Before you set up a direct connection you should know what type of connection your computer can support and which ports are available For information about finding an available port on your computer ask your system administrator or consult your Windows documentation To set up a direct connection 1 In the pcAnywhere Manager window click Remotes 2 Right click the direct connection item that you want to configure then click Properties 3 On the Connection Info tab select an available port as follows a For Windows 9x and Windows ME select either an LPT parallel port or a COM serial port a For Windows NT and Windows 2000 select a COM port 4 Ifyou want the connection to default to file transfer mode check Launch in File Transfer mode 5 Click OK Setting up a remote connection Configuring modem or ISDN connections If your modem is installed on your computer when you install pcAnywhere the modem device is automatically added to the list of devices on the Connection Info tab Choose this modem for modem connections The same is true for ISDN devices except the device you choo
19. Making connections Before you use pcAnywhere to connect to another computer transfer files or let another computer connect to your computer you must first provide the information needed to make a connection and start or end a session This information includes dialing information for modem connections a network address for network connections and logon information This information is saved in the host and remote connection items which appear as icons in the pcAnywhere Manager window To make a connection using pcAnywhere 1 The host user must launch a host session For more information see Allowing others to control your computer on page 43 The remote user must choose a connection device that is compatible with the connection device that the host is using For more information see Choosing a connection method on page 27 The remote user must configure a remote connection item specifying the information needed to locate and logon to the host computer then start a session For more information see Controlling another computer remotely on page 55 31 Understanding pcAnywhere basics Introducing pcAnywhere Manager pcAnywhere Manager is the main window for pcAnywhere From pcAnywhere Manager you can manage your connection items initiate connections and file transfers customize user preferences and more pcAnywhere Manager E B iol x File Edit View Tools Help
20. When a log file becomes too large you can archive or delete older data To delete or archive log file data 1 a BR W N In the pcAnywhere Manager window click Tools gt Activity Log Processing Click Archive Delete Select the pcA event log file p19 then click Open Specify the date range for the data that you want to archive or delete Specify what you want to do with the data that falls within the specified date range You can choose to copy and delete The data will be copied to an archive file then removed from the source log file Click OK If you are creating an archive file specify a file name and destination Click Save Recording host sessions 118 Recording a session on a host is a useful security tool especially if you are running the host unattended You can set up the host to begin recording automatically as soon as a connection is established so you can review every action that the remote user has performed on the host To record a remote control session on a host you must set up your computer to begin recording as soon as the connection is made This option applies globally to all sessions and is controlled in the Host Operations property tab Recording host sessions To record a host session automatically 1 Inthe pcAnywhere Manager window click Tools gt Options 2 On the Host Operation tab check Record host session for later playback 3 Specify the location on the host where you w
21. and host computers For example if you are using a spreadsheet program to update your monthly expense report the mathematical computations are performed on the host computer and only the results of the computations are sent to the remote computer Because only minimal data needs to be transferred between the two computers remote control results in faster performance and minimizes the risk of losing data How remote control differs from remote networking Remote networking lets you connect to a network by dialing into a network server if you are using a modem and do not have the ability to connect to a network directly It is often referred to as dial up networking on Windows 9x and Windows ME systems or remote access service RAS on Windows NT and Windows 2000 systems 13 Introducing Symantec pcAnywhere During a remote networking session the remote computer works as though it is directly connected to the network You can access only the files and programs on the network that the network administrator has given you the remote user permission to access When you run a software program during a remote networking session the processing occurs on the remote computer All of the information and data required by the program must be communicated over the telephone line to the remote computer Even with high speed modems telephone lines are much slower than direct LAN connections especially if you need to access a large file or progr
22. andar S o Paulo SP CEP 04583 904 Brasil SA Europe Middle East and Africa Symantec Customer Service Center P O Box 5689 Dublin 15 Ireland http www symantec com http www service symantec com mx 54 11 5382 3802 http www symantec com region reg_ap 61 2 8879 1000 Fax 61 2 8879 1001 http www service symantec com br 55 11 5189 6300 Fax 55 11 5189 6210 http www symantec com region reg_eu 353 1 811 8032 141 Service and support solutions Mexico Symantec Mexico http www service symantec com mx Blvd Adolfo Ruiz Cortines 52 5 661 6120 No 3642 Piso 14 Col Jardines del Pedregal Ciudad de M xico D F C P 01900 M xico Other Latin America Symantec Corporation http www service symantec com mx 9100 South Dadeland Blvd Suite 1810 Miami FL 33156 U S A Subscription policy 142 If your Symantec product includes virus firewall or web content protection you might be entitled to receive protection updates via LiveUpdate The length of the subscription could vary by Symantec product When you near the end of your subscription you will be prompted to subscribe when you start LiveUpdate Simply follow the instructions on the screen After your initial subscription ends you must renew your subscription before you can update your virus firewall or web content protection Without these updates your vulnerability to attack increases Renewal subscripti
23. click Public Key in the encryption level list box 4 Click Encryption Wizard Follow the prompts in the wizard 6 When you are finished on the Security Options tab click OK C H A P T Monitoring and recording sessions Network administrators and other IT professionals can use the logging and recording features in pcAnywhere to monitor security and performance and to troubleshoot problems There are a number of reasons why you might want to monitor or record a session For example you can check a log to confirm whether your automatic file transfer completed successfully If you leave your host running unattended you can check the log file to see which files and programs were opened during a remote control session This chapter contains the following Monitoring events in pcAnywhere Managing log files m Recording host sessions Monitoring events in pcAnywhere Event logging in pcAnywhere lets you monitor session activities and track performance issues behind the scenes For security purposes you can log information about failed logon attempts how many host sessions are running or whether sensitive files have been accessed Although logging can be a useful tool be aware that tracking some types of events such as logging every file that is opened on the host can degrade performance If you select an event that could affect performance you will be prompted to confirm the action 113 Monitoring and recording sess
24. contains bitmaps that you want to send Sending graphics might slow down the speed of the transfer 4 Click OK Improving performance Chatting with other users During a remote control session the host and remote user can have a typed conversation in a chat window Either the host or remote user can initiate a chat This feature is helpful for sending brief messages or instructions When you are finished you can save the text from your chat session in a text file To chat online with another user 1 On the remote or host online menu click Chat In the lower portion of the chat window type your message 3 Press Enter Your messages and the other user s responses appear in the upper portion of the chat window You can save your chat session To save a chat session In the chat window click File gt Save 2 Specify the location where you want to save the file 3 Type a file name 4 Click Save To end a chat session m Inthe chat window click File gt Exit Improving performance Even with the advances in remote control technology controlling another computer over a communications device poses many performance challenges During a remote control session you control the computer you are connected to as though you are sitting in front of that computer Everything from the host computer s desktop wallpaper to the movement of your cursor must be transmitted back and forth Although pcAnywhere is design
25. file on a central server you must specify the location of the server and any necessary logon information Monitoring events in pcAnywhere For more information see Sending logging information to a central server on page 116 4 Click Select Events 5 Select the events that you want to log Selecting some types of events such as Host Executable Launched and Host File Access can degrade system performance To limit the impact pcAnywhere only tracks the following types of application files exe cmd bat and cmd You can also limit the types of files that are logged by specifying the file extensions For more information in the Select Events to Log dialog box click Details then follow the on screen instructions 6 Inthe Select Events to Log dialog box click OK In the pcAnywhere Options dialog box click OK Select Events to Log x Event Description a O Host Started O Host Cancelled Cancel O Host In Session O Host End Session O Host Launched Without Security O Host Rebooting System Detail O Host Locking Workstation O Host Logging Off User Clear All O Host Abnormal End Of Session O Host Connection Failure Device Error O Host Connection Failure User Login Failed O Host Connection Failure Encryption Failure O Host Executable Launched O Host File Access O File Transfer Initiated O File Transfer Ended O File Transfer Abnormally Ended O File Transfer Operation Cancelled xl
26. have access to the appropriate key pairs Host and remote users must provide each other with their certificates and set up a certificate store containing the certificates of those users who will connect their computers The host and remote users should be configured with the common name from their certificates When a connection is attempted the common name for the host and the remote are verified for authenticity pcAnywhere provides an Encryption Wizard to guide you through the process of setting up private key encryption For more information see Using the Encryption Wizard on page 112 What are certificates Certificates are data documents that contain identification information including the person s name public key and data signature of the certificate authority that issued the certificate pcAnywhere requires that you use Microsoft compatible certificates You can obtain personal certificates or key pairs from a commercial certificate authority or from an internal certificate server After a certificate has been installed it appears in the Private Key list on the host and remote connection item s Security Options property page What is a certificate store A certificate store is a secure database containing one or more certificates To locate the public key for a session pcAnywhere searches the certificate store for the certificate that belongs to the remote user pcAnywhere can use any of the following file f
27. in this guide may be trademarks or registered trademarks of their respective companies and are the sole property of their respective manufacturers Printed in the United States of America 1098765 43 2 1 Section 1 Chapter 1 Chapter 2 Chapter 3 Getting started Introducing Symantec pcAnywhere What you can do with pcAnywhere sssicsssenianesnisnsninein 11 HOw pcAnywhere WOrKS cisciuneiea vies encsscnansvias des sane denne eee EE 12 Understanding the terms host and remote 12 Understanding remote control 0 cccceccccecceeeceeeeeeeeeteeeeesteeenaees 13 How remote control differs from remote networking 1 0 0 0 13 What s changed in this version cceeceeseeceteeeteeeeeeetteeteeseteeseteeneeens 14 Security enhancements ccccccceecceeeeeeeeseeeeneeeeeeeeeeeneeeeteeeenaees 14 Increased CUStOMIZALION 1 ee eeeeeeeteeteteteeeeeeeneeeeeeettenteeeneenees 15 Improved performance 0 eee eee eee ceeeeeeseseeeneeseeneeees 16 Removed features snimio toin acii dca ad io 17 Where to find more information sssssseeeeeseersrerererserrrserrsrerererneren 18 Information on the Symantec Web site oo ee eceeeeenteetteeetteeees 18 Information on the pcAnywhere CD sscsscsiinuisionseisei 18 Using pcAnywhere software Wizards ccecceeeeceeetteetteeeteenees 19 Installing Symantec pcAnywhere Preparing for installation sssaaa EEE ANE 21 System LEGUITEMENIS sii re rian iirinn ine nE stead EA E Ai 22 Choosing an i
28. modem or ISDN Both the host computer and the remote computer must configure a TCP IP SPX or NetBIOS connection For more information see Setting up a host computer on page 45 and Configuring network connections on page 58 Both the host and the remote computers must configure a modem or ISDN connection For more information see Setting up a host computer on page 45 and Configuring modem or ISDN connections on page 57 Choosing a connection method Scenario Required information Configuration The remote computer does not have access to the Internet but has a modem or ISDN The host computer has access to the Internet but does not have a modem or ISDN Both the host and remote computers are in close proximity The remote user must have access to a remote access server or virtual provider network VPN account For more information see your network administrator Both computers must have an available COM or LPT port and the user must have an appropriate cable Both the host and the remote computers must configure a TCP IP connection For more information see Setting up a host computer on page 45 and Configuring network connections on page 58 Both the host and the remote users must configure a direct connection using the same type of port Windows 9x or Windows ME users can choose an LPT or COM port Windows NT and Win
29. more information customizing 136 directory services configuring 129 Directory Services tab 124 disk space requirements 22 display adapter requirements 22 display full screen 34 documentation Administrator s Guide 18 DOS 18 downloading Live Updates 26 DSL configuring on host 47 configuring on remote 58 overview 30 E editing See modifying encryption defined 105 of logon information 110 111 pcAnywhere configuring 109 defined 109 performance trade offs 107 public key certificate store 108 110 certificates 108 configuring 107 explained 106 key pairs 111 wizard 108 112 symmetric configuring 109 explained 106 encryption level indicator 35 Encryption tab 124 ending host sessions 52 remote sessions 35 71 error checking 136 event logging generating reports 117 on a central server 116 on Windows NT and Windows 2000 115 overview 113 setting up 114 Event Logging tab 124 F file compression 80 File Manager 74 file transfer 34 doing automatically 84 85 finding files quickly 75 improving performance 80 including subfolders 82 modifying preferences 81 pausing remote control 81 recovering from crashes 80 starting from host 83 from remote 83 without a remote session 84 startup location 79 switching to remote control 84 tagging by wild card 76 of files 75 of folders 76 file transfer mode 56 57 59 File Transfer tab 124 files comparing 78 deleting 77 renaming 77 selecting overwrite options 80
30. on your network to perform maintenance and support Depending on your environment you can establish a remote control session with other computers on the network using SPX or NetBIOS For more information see the Symantec pcAnywhere Administrator s Guide To select a network connection method 1 In the pcAnywhere Manager window click Remotes 2 Right click the remote connection item that you want to configure then click Properties on the pop up menu 3 On the Connection Info tab select one of the following connection devices a TCP IP m SPX m NetBIOS 4 Ifyou want the connection item to default to file transfer mode check Launch in File Transfer mode 5 Click OK You must specify the information needed to locate the host computer By default pcAnywhere requires the IP address or network computer name of the host computer In some corporate environments a network administrator might set up a directory server to manage information about network users and resources If so you can configure pcAnywhere to use the directory service to locate the host computer For more information see the Symantec pcAnywhere Administrator s Guide To connect to a network host or IP address 1 In the pcAnywhere Manager window click Remotes 2 Right click the remote connection item that you want to configure then click Properties 3 On the Settings tab click Network Host PC To Control Or IP Address 59 Controlling another compu
31. screen and you can open any file or program that the host user has given you permission to access This chapter contains the following m Setting up a remote connection m Managing remote connection items m Starting a remote control session Connecting to multiple hosts m Changing online preferences m Recording and replaying sessions m Saving screens m Ending a session Setting up a remote connection Before you can connect to a host computer and start a remote control session you must specify the information your computer needs to make the connection and log on You can also specify whether and how often pcAnywhere should attempt to reconnect to a host if the connection fails This information is stored in a remote connection item file which appears as an icon in the pcAnywhere Manager window pcAnywhere provides three default connection items direct modem and network each of which 55 Controlling another computer remotely contains unique connection and security settings You can use these connection items as a starting point or you can create your own For more information see Managing remote connection items on page 61 Configuring direct connections 56 If the computer you want to connect to is nearby you can connect the two computers directly using an appropriate cable for your port A direct connection is typically faster than a modem connection especially if you want to transfer large files
32. the other computer where you want to place the copy Right click then click Paste In the confirmation dialog box click Yes Comparing folders 78 You can quickly determine how closely the contents of two folders matches by using the Compare Folders feature For example you can determine if a file on your computer is more recent than a file on the other computer or whether you are missing an important file pcAnywhere compares the contents of the folders on the host and remote computers and highlights any differences This feature is especially useful if you want to synchronize or clone folders to ensure that you do not copy a file you no longer need or inadvertently delete an important file Note that pcAnywhere performs comparisons at the folder level If you want to compare the contents of subfolders you need to open each subfolder then do a comparison To compare folders 1 On the pcAnywhere host or remote online menu click File Transfer 2 In the pcAnywhere File Manager window open the folder on your computer that you want to compare with a folder on the other computer Open the folder on the other computer On the File menu click Compare Folders Changing file transfer preferences Changing file transfer preferences You can specify the default file transfer preferences for all file transfer sessions or change them during a session Changes you make during a session affect only the current session For
33. to capture The screens are saved in the selected file in the order that they are captured To view captured screens 1 In the pcAnywhere Manager window click Tools gt Playback Sessions Screens Select the screen file scn that you want to view 3 Click Open Ending a session Either the host or remote can end a session Ending a session returns you to the pcAnywhere Manager window Whether or not the host is available for another connection is determined by the security settings on the host computer To end a remote control session from the remote m On the remote online menu click pcAnywhere gt End Session If you have permission to restart the host computer you can choose whether the host should accept other connections or cancel the host by restarting the computer 71 Controlling another computer remotely To allow the host to accept another connection 1 From the remote online menu click pcAnywhere gt End Session 2 Inthe confirmation dialog box click Yes 72 C H A P Transferring files and folders pcAnywhere File Manager lets you quickly navigate to the files and folders you need transfer files and folders to and from another computer and synchronize content You can also set up your computer to automatically transfer files This chapter contains the following Navigating in pcAnywhere File Manager Managing files and folders Changing file transfer preferences Transferring files P
34. to identify whether a person has permission to connect This information is controlled in the Callers property page pcAnywhere requires that you select some method of authentication for each host connection item For more information see Choosing an authentication method on page 94 To add a caller 1 Inthe pcAnywhere Manager window click Hosts 2 Right click the connection item you want to configure then click Properties 3 On the Callers tab select an authentication type from the list box pcAnywhere Host Properties NETWORK x Connection Info Settings Callers Security Options Conference Protect Item Authentication type Caller list X e Bx GI cAwInpows All Users Application Data Symantec pear Name Callback Cancel Apply Help Preventing unauthorized access 4 Inthe caller list area right click then click Add 5 On the Identification tab specify the identification information for the caller pcAnywhere Caller Properties New Caller x Identification Callback Privileges Protect Item Login Name J Password Confirm Password The information you need to specify will vary depending on which authentication method you selected Select one of the following a For Windows based authentication methods select a computer or domain name then select a valid user or group name m For ADS NDS or LDAP authentication browse the directory for your user o
35. to view Click Open Specify the playback options You can change these preferences during the replay using the Playback Control Panel 5 Click OK The replay window appears on your screen and begins replaying the recorded session To exit the replay window a On the File menu of the replay window click Exit Saving information from a recorded session 70 You have two options for saving information from a recorded session saving the recorded session as a raw binary file or taking a screen shot of a displayed screen To save a screen or a session 1 During the replay on the Playback Control Panel click Pause 2 Do one of the following m Click Save Screen to save a snapshot of the displayed screen m Click Save Session to save the session as a raw binary file Saving screens Saving screens Capturing the contents of a screen during a session is like taking a snapshot with a camera pcAnywhere stores screen shots in a scn file in the pcAnywhere directory so you can view them later You have the option to save the screen shot in a new file or add it to an existing screen file To save session screens 1 On the remote online menu click pcAnywhere gt Save Screen 2 Do one of the following a Choose an existing screen file scn if you want to add your screen shot to the end of that file m Specify a file name to create a new screen file 3 Click Open Repeat the above steps for each screen that you want
36. unique dialing properties for your location such as disabling call waiting and specifying calling card information see Configuring dialing properties on page 132 Type the area code of the host computer to which you want to connect Type the telephone number of the host computer to which you want to connect From the Country Code list select the country that you are dialing into Click OK You can connect to a host using the dialing properties for your location or you can ignore the dialing settings and manually specify the dialing information To manually enter dialing information 1 2 In the pcAnywhere Manager window click Remotes Right click the modem connection item that you want to configure then click Properties In the Properties dialog box click Settings Click Use manually entered prefix area code and phone number Type the telephone number of the host computer including any prefix needed to reach an outside line or dial long distance and the area code Click OK Configuring network connections 58 pcAnywhere supports network connections using TCP IP SPX or NetBIOS Most network connections use TCP IP If you are using a cable modem or a digital subscriber line such as ADSL or DSL you must use TCP IP If you are not sure what type of network protocol you should use contact your system administrator Setting up a remote connection As an administrator you can connect to servers
37. window select the folder on your computer that you want to synchronize with a folder on the other computer Select the folder on the other computer that you want to synchronize with On the File menu click Synchronize In the confirmation dialog box click Yes Synchronizing by file type In addition to synchronizing folders you can synchronize selected files For example you can synchronize only the doc files in your directory To synchronize by file type 1 In the pcAnywhere File Manager window select the files on your computer that you want to synchronize with files on the other computer Select the files on the other computer that you want to synchronize with 89 Transferring files and folders 3 On the File menu click Synchronize 4 Inthe confirmation dialog box click Yes What is cloning Unlike synchronization which makes the contents of two folders match by adding files to both cloning adds and deletes files in one folder to make it match the contents of the other Cloning is initiated from one folder called the source which is the folder you want to duplicate The other folder is called the destination folder Files and subfolders in the source folder are added to the destination folder if they do not already exist Duplicate files and subfolders in the destination folder are overwritten even if they are more recent than the source If a file or subfolder located in the destination folder doe
38. 3 45 Allowing others to control your computer Selecting the host connection method Whether you set up a host to wait for a connection from a remote computer or to initiate a connection to a remote computer you must specify what type of device your computer uses to handle connections You can set up a host to wait for a connection from two different devices For example you can set up your office computer to wait for either a modem connection from your home computer or a direct connection from your laptop computer A host can accept only one connection at a time After establishing a connection on one device the other device is not available until the session ends You can also control the settings of some types of connection devices such as a modem or communications port For more information see Customizing connection devices on page 131 To select the host connection method 1 In the pcAnywhere Manager window click Hosts 2 Right click the connection item that you want to configure then click Properties pcAnywhere Host Properties NETWORK k f x Connection Info Settings Callers Security Options Conference Protect Item Oe Choose up to two devices for this connection item by checking the boxes to the left of the device names To customize a device click the device name and then click Details Device list COM1 C com2 coms O com4 O SPX NetBIOS i C ISDN via CAP
39. 69 Policy Manager See Symantec pcAnywhere Administrator s Guide preferences for file transfer 79 modifying globally 123 preinstallation procedures 21 printing during a session 35 privileges on host 100 Protect Item tab on host 45 on remote 62 protecting caller accounts 104 connection items 103 host sessions 48 102 public key encryption certificate store 108 110 certificates 106 108 configuring 107 explained 106 key pairs 111 software wizard 112 R RAM requirements 22 RAS See remote access server Readme file 21 recording ending 68 playback 70 starting from host 118 starting from remote 68 recording sessions 34 redialing host 60 registering pcAnywhere 25 Remote Access Perimeter Scanner See Symantec pcAnywhere Administrator s Guide remote access server explained 13 Remote Communications tab 124 remote computer defined 13 remote connection items adding 61 customizing 127 defined 31 explained 55 modifying 62 remote control defined 13 55 pausing during file transfer 81 remote control system tray 66 remote control toolbar 66 remote desktop 33 63 remote icon 63 remote networking 13 remote online menu 33 remote online toolbar 33 63 Remote Only product explained 23 Remote Operation tab 124 remote printing 35 Remote Printing tab 124 remote sessions capturing screens 71 conducting with multiple hosts 65 conferencing with multiple users 52 ending 71 logging on automatically 60 playing b
40. A 6 5 Shipping amp Handling 995 WI 6 Please add local sales tax as well as state sales tax in AZ CA FL GA MO NY OH OK SC TN TX WA TOTAL DUE wi FORM OF PAYMENT CHECK ONE Check Payable to Symantec Amount Enclosed Visa Mastercard __ American Express Credit Card Number Expires Name on Card please print Signature U S Dollars Payment must be made in U S dollars drawn on a U S bank MAIL YOUR CD REPLACEMENT ORDER TO Symantec Corporation Attention Order Processing 555 International Way Springfield OR 97477 800 441 7234 Please allow 2 3 weeks for delivery within the U S Symantec and pcAnywhere are trademarks of Symantec Corporation Other brands and products are trademarks of their respective holder s 2002 Symantec Corporation All rights reserved Printed in the U S A 9 symantec Get a parallel cable pcAnywhere can make connections over a wide range of protocols including modems network Internet ISDN and direction connections The parallel cable allows you to direct connect two computers using parallel ports A parallel cable significantly increases the performance of pcAnywhere when using a parallel port to connect two computers It facilitates the file transfer and synchronization of two computers as well as pcAnywhere training If you need this parallel port cable you can order it through the address below for 9 95 Shipping and Handling is Fr
41. I 2 0 Cancel Apply Help 46 Setting up a host computer 3 On the Connection Info tab select up to two connection devices m For modem connections select the name of your modem which is listed at the top of the device list m For network connections select the network protocol TCP IP SPX NetBIOS that the host uses If you are using a cable modem or digital subscriber line such as ADSL or DSL you must use TCP IP m For direct connections select an available port An LPT port is recommended however if you are using Windows NT or Windows 2000 you must select a COM port 4 Click OK If an ISDN device is installed and configured properly on the computer pcAnywhere adds it to the list of connection devices ISDN connections are handled differently depending on your location For more information see Customizing ISDN connections on page 134 or Customizing European ISDN connections on page 135 To configure an ISDN connection 1 In the pcAnywhere Manager window click Hosts 2 Right click the connection item that you want to configure then click Properties 3 On the Connection Info tab do one of the following m In Europe check ISDN via CAPI a In any other location select the name of your ISDN device 4 Click OK Controlling the host session For each host connection item you can control when to start the host what to do after ending a session and how to protect the secu
42. Remotes to set up key pairs on the Remote computer Right click the connection item that you want to configure then click Properties On the Security Options tab click Public Key in the encryption level list box Check Deny lower encryption level to automatically disconnect if the computer that you want to connect to is using a lower level of encryption If you are a host user and want to increase performance by encrypting only the remote user s identity check Encrypt user ID and password only In the Private Key Container list select the name of the certificate authority assigned to the your private key In the Certificate Common Name box type the common name of the certificate provided by the certificate authority This information is case sensitive Type the name exactly as you provided it to the certificate authority Click OK 111 Using encryption to protect data 112 Using the Encryption Wizard Setting up public key encryption is more complicated than other types of encryption pcAnywhere provides an Encryption Wizard to guide you through the process To use the wizard 1 Do one of the following a Inthe pcAnywhere Manager window click Hosts to set up encryption on the host computer m Inthe pcAnywhere Manager window click Remotes to set up encryption on the remote computer 2 Right click the connection item that you want to configure then click Properties 3 On the Security Options tab
43. Right click the connection item that you want to protect then click Properties 3 On the Protect Item tab type a password x Connection Info Settings Callers Security Options Conference Protect Item ic Please enter the password you will use to protect this item 3h If no password is entered anyone who has access to this PC can view execute or modify this item Password Confirm password I Required to view properties I Required to execute F Required to modify properties Cancel Apply Help 4 Retype the password for confirmation 5 Specify which actions should require a password 6 Click OK Protecting your caller accounts Even if you have protected your connection items you should also set a password for your caller accounts to prevent users who might be authorized to view your other settings from changing user passwords and access privileges The procedures for protecting a caller account are similar to the procedures for protecting a connection item For more information see Protecting your connection items on page 103 Using encryption to protect data Modern methods of computer cryptography use complex mathematical algorithms to code and decode data This process of coding and decoding is called encryption Symantec pcAnywhere uses a combination of encryption methods to ensure that the data you send cannot be read or altered by unauthorized users while in transit This chapter contain
44. Session options F Blank PE screen after connection Keyboard mouse active during session I Prompt to confirm connection Host and Remote x Timeout 4 seconds I Disconnect if inactive I Disconnect if timeout Timeout j minutes A Login options Encryption a Level J Make passwords case sensitive lt None gt Ad I Limit login attempts per call Maximum 3 IV Limit time to complete login Timeout g minutes Certific mo Public Key Encryption Wizard Cancel Apply Help 4 Do any of the following m Check Limit Login Attempts Per Call to specify how many times a remote user can attempt to log on before being locked out The default value is three attempts Check Limit Time To Complete Login to specify how much time a remote user has to log on successfully The default value is three minutes 5 Click OK 98 Limiting access privileges Calling back remote users Another method for confirming the identity of a remote user is to use the Callback feature This feature works only for modem connections When a remote user attempts to connect to the host over a modem the host computer terminates the connection then calls back the remote computer at a pre configured number If the remote computer is not waiting for a connection at that number the host cancels the session To configure a call back 1 2 In the pcAnywhere Manager window click Hosts Right click the connection item that
45. Symantec pcAnywhere User s Guide Symantec pcAnywhere Symantec pcAnywhere User s Guide The software described in this book is furnished under a license agreement and may be used only in accordance with the terms of the agreement Documentation version 10 5 1 Copyright Notice Copyright 1995 2002 Symantec Corporation All Rights Reserved Any technical documentation that is made available by Symantec Corporation is the copyrighted work of Symantec Corporation and is owned by Symantec Corporation NO WARRANTY The technical documentation is being delivered to you AS IS and Symantec Corporation makes no warranty as to its accuracy or use Any use of the technical documentation or the information contained therein is at the risk of the user Documentation may include technical or other inaccuracies or typographical errors Symantec reserves the right to make changes without prior notice No part of this publication may be copied without the express written permission of Symantec Corporation 20330 Stevens Creek Blvd Cupertino CA 95014 Trademarks Symantec pcAnywhere Symantec the Symantec logo ColorScale and SpeedSend are U S registered trademarks of Symantec Corporation Microsoft MS Windows Windows NT Word and the Office logo are either registered trademarks or trademarks of Microsoft Corporation in the U S and or other countries Printed in the United States of America Other product names mentioned
46. The recipient has no way of verifying that the data actually came from the person who sent it What is public key encryption 106 Public key encryption encodes and decodes data using key pairs A public key encodes the data and a matching private key decodes it Both the sender and the recipient each have a key pair Neither person distributes the private key so there is no danger of someone else seeing it When you send data using this method the data is encoded on your computer using the recipient s public key and decoded on the recipient s computer using the recipient s private key Public key encryption uses certificates to ensure the secure distribution of the public keys Certificates are digital documents that are issued by a certificate authority They contain information needed to confirm the identity of the person who holds the public key as well as the authority that issued it This encryption method is more secure than symmetric encryption because the key needed to decode the data is never shared However this method is much slower than symmetric encryption Understanding the trade offs Understanding the trade offs When deciding whether to use encryption and which method to use you must balance performance with the need for security Using strong encryption can protect the privacy and integrity of your data However it can also slow performance because stronger encryption requires more resources to process an
47. Transfer gt Controlled by Remote The pcAnywhere File Manager window appears on the remote computer 83 Transferring files and folders Transferring files without starting a remote control session You can transfer files between a remote computer and a host computer without starting a remote control session The host computer must be waiting for a connection on the same connection device that the remote is using When you are finished end your session or switch to remote control mode To transfer files without remote control 1 In the pcAnywhere Manager window click Remotes 2 Right click the connection item that contains the connection settings for the host computer that you want to connect to then click Start File Transfer 3 In the either the left or right pane of the pcAnywhere File Manager window open the folder in which you want to place the files 4 Inthe opposite pane select the files or folders that you want to transfer 5 On the File menu click Transfer 6 Inthe confirmation dialog box click Yes If you want to perform other operations on the host computer you can switch to remote control mode without starting a new session To switch to remote control mode m On the File Manager Action Bar click Remote Control The remote desktop appears displaying the host computer screen and the online toolbar Performing automatic file transfers 84 You can automatically transfer files and folders to and fr
48. accessing 18 ADS authentication 94 ADSL configuring on host 47 configuring on remote 58 overview 30 archiving logs 118 authentication defined 94 Microsoft based methods 94 Novell based methods 95 on local computer 94 Web based methods 95 Automated Tasks tab 62 AutoTransfer configuring 85 modifying 87 running 86 setting preferences 86 AutoTransfer file 84 AWCustom32 17 B backwards compatibility 18 bandwidth increasing during file transfer 81 Banyan 18 binary files 70 bitmaps transferring in clipboard 34 36 blanking screen configured by host 102 configured by remote 67 C cable modems configuring on host 47 configuring on remote 58 overview 30 cache file 128 call back 99 caller accounts adding 96 password protecting 104 restricting access to drives 101 specifying privileges 100 caller privileges 100 Callers tab 44 cancelling host 52 CAPI Search the online Help index for more information 147 configuring on host 47 configuring on remote 57 customizing connections 135 enhancements in pcAnywhere 16 carrier detect 137 case sensitive passwords 103 certificate store configuring 110 explained 108 certificates 106 108 changes in pcAnywhere 14 chat sessions 34 37 Class D address range 54 clipboard transferring contents 34 36 cloning explained 90 of folders 90 preparing for 78 ColorScale 67 COM ports customizing 136 for host connections 47 for remote connections 56 comparing fo
49. ack 70 recording 68 starting 62 transferring files 83 using Internet 29 using voice first 65 viewing screen shots 71 waiting for host connections 64 removed features 17 removing pcAnywhere 26 renaming files and folders 77 reports generating from logs 117 152 Search the online Help index for more information resizing screen 34 resolution requirements 22 restarting host computer 35 routers in conferencing 54 RTS 137 S screen captures taking of recorded sessions 70 taking of sessions 34 viewing 71 screen savers 48 screen scaling 34 66 screen blanking on host 102 scripting 17 securing host sessions 48 security case sensitive passwords 103 encrypting logon information 110 111 for host sessions 102 performance trade offs 107 protecting caller accounts 104 protecting connection items 103 security features 14 Security Options tab on host 45 on remote 62 serial ports customizing 136 for host connections 47 for remote connections 56 Service and Support 139 session recording 34 session status indicator 35 sessions capturing screen shots 71 defined 13 ending from host 52 ending from remote 71 playing back 70 recordings 68 security features 102 viewing screen shots 71 Settings tab on host 44 on remote 62 settings modifying globally 123 SNMP traps See Symantec pcAnywhere Administrator s Guide software updates downloading 26 software wizards for encryption 108 for optimization 39 overview 19 SpeedSend
50. am What s changed in this version pcAnywhere includes a number of new features and administrator tools designed to increase security optimize performance and make the software easier to use and to customize Security enhancements 14 pcAnywhere has strengthened its focus on security to help users protect their computers from unauthorized access and to help network administrators and security professionals identify and prevent security holes New security features include m New authentication methods for Microsoft based Novell based and Web based platforms The new authentication methods include Active Directory Service ADS FTP HTTP HTTPS Lightweight Directory Access Protocol LDAP Novell Bindery Service and Novell Directory Service NDS Host security now requires passwords for logging on to the host The host user must choose an authentication method and set up caller accounts for remote users or user groups m The ability to track files and executables opened during a host session for additional security Users on Windows NT and Windows 2000 can also track pcAnywhere log events in the Event Viewer What s changed in this version Remote Access Perimeter Scanner RAPS This new administrator tool scans for unsecured hosts on the corporate network and detects the presence of many popular remote access products to identify potential security risks This tool is available only in the Corporate ve
51. anager window click Tools gt AutoTransfer gt Run Modifying an AutoTransfer procedure Each operation listed in the AutoTransfer file represents a file transfer command which specifies the file transfer action you want to perform and the location of the files You can change the sequence of these operations or change the settings of an individual operation This section focuses on modifying the properties of a procedure in the connection item Automated Tasks property page but you can also change the properties during a session from pcAnywhere File Manager 87 Transferring files and folders Modifying the contents of a procedure When you run an AutoTransfer procedure pcAnywhere performs the operations in your atf file in the order in which they appear You can change the order of these operations remove an operation or add a new one To change the sequence of an AutoTransfer procedure 1 In the pcAnywhere Manager window click Remotes 2 Right click the remote connection item that you want to configure then click Properties 3 On the Automated Tasks tab select the AutoTransfer file that you want to configure then click Properties 4 On the Contents tab select the command that you want to change Click Remove Move Up or Move Down as appropriate 6 Click OK Modifying an operation You can modify an operation so that it performs another function or specify another folder or file location To modify an oper
52. ant to store the recording Some host servers require a password to save files on the system To specify logon information 1 On the Host Operation tab click Advanced 2 Type the information needed to access the directory in which you want to store the recording For more information see Replaying recorded sessions on page 69 119 Monitoring and recording sessions 120 Customizing settings m Customizing Symantec pcAnywhere options Customizing connection devices 122 Customizing Symantec pcAnywhere options You can customize pcAnywhere to improve performance increase security and manage connections Some of these options are intended for network administrators and other advanced users Depending on your work environment your network administrator might restrict you from modifying some settings When in doubt about whether you should perform a procedure consult your network administrator This chapter contains the following a Viewing or modifying pcAnywhere settings Configuring host options Configuring remote options Using directory services Viewing or modifying pcAnywhere settings pcAnywhere lets you manage the default preferences for host and remote connections file transfer logging and other functions from one location These options apply globally to all sessions unless you override them during a session Changes you make to the configuration during a session affect only t
53. ation 1 In the pcAnywhere Manager window click Remotes 2 Right click the remote connection item that you want to configure then click Properties 3 On the Automated Tasks tab select the AutoTransfer file that you want to configure then click Properties 4 On the Contents tab click Modify Make your changes 6 Click OK Synchronizing and cloning 88 Synchronizing and cloning both help you quickly match the contents between a folder on the host and a folder on the remote computer However they perform this function differently Synchronization involves a two way comparison between two folders Cloning involves a one way Synchronizing and cloning comparison between two folders It is important to understand the differences before performing either procedure What is synchronization Synchronization makes the contents of both the host and remote folders identical to each other by adding files If one folder contains a file that the other folder does not have the missing file is added to the other folder If both folders contain a file with the same name the older version is replaced by the newer version To avoid confusion perform a comparison of the two folders before synchronizing For more information see Comparing folders on page 78 Synchronizing folders Synchronize folders to ensure that both computers have copies of the most recent files To synchronize folders 1 In the pcAnywhere File Manager
54. ations you can set up unique dialing properties for each location so you can quickly change dialing preferences Dialing properties are controlled in the Windows Modem Properties dialog box however you can also access this information in pcAnywhere For more information see Controlling remote communications on page 128 Customizing modem connections Customizing modem settings Modem settings are controlled in the Modem Properties dialog box in Windows You can customize these settings for pcAnywhere without changing your default preferences in Windows Custom settings temporarily override the modem properties that are configured in the Windows Modem Properties dialog box and affect only the pcAnywhere sessions that use the customized connection item This table explains the settings that you can customize Tab Explanation General Connection Options Lets you select a different COM port adjust speaker volume and control connection speed Lets you control error checking rates set time limits for handling busy connections or idle activity adjust buffer settings for the COM port and configure advanced settings such as flow control methods and modulation type Lets you control whether you want to use a terminal window specify how long to wait for a credit card tone when making an operator assisted or manually dialed call and enable status information For more information consult the documen
55. ator Enabled which maximizes speed and performance If you experience video problems or distortions during a 125 Customizing Symantec pcAnywhere options session change the video setting to Compatibility This option is slower but works for most video cards pcAnywhere Options m older to store record files If you want to monitor activities on the host configure the host to record sessions for later playback For more information see Recording host sessions on page 118 126 Configuring remote options Controlling host communications If a modem is installed and configured properly on the operating system host users can customize the dial up properties specifying on what ring to answer an incoming call pcAnywhere Options x Host Operation Remote Operation Host Communications Remote Commi_4 r r Dial up properties Ring number to answer on E m TCP IP options Limit connections to the following names or IP addresses ea a AddiRestiction Henove T Do not display host in TCP IP search results Advanced TCP IP Options Cancel Eo Help Network administrators can create an access list of TCP IP addresses or subnets to restrict unauthorized users from connecting to the host server For more information see the Symantec pcAnywhere Administrator s Guide Configuring remote options Use the Remote Operation tab to control perfo
56. can observe the session but cannot perform any tasks on the computer You might want to select this option if the host computer is running unattended 3 Click Host Screen Blanked to prevent others at the host site from viewing your session 4 Click OK Recording and replaying sessions It is often helpful to have a recording of a remote control session For example as the host user demonstrates a complex procedure you can record the host screen instead of taking notes Later you can replay the recording to review the exact steps Either the host or remote user can record a session However to record a session host users must set up the host to start recording automatically as soon as the connection is made This setting applies globally to all host sessions 67 Controlling another computer remotely For more information see Recording host sessions on page 118 Remote users can start recording at any point during a remote control session or set up a connection item to automatically record a session upon connection Recording a remote control session 68 You can record a session for later playback at any point during the remote control session or set up your remote connection item to begin recording sessions automatically upon connection You have the option to save the session in a new record file or to add your recording to the end of an existing file To start recording during a session 1 On the remote onlin
57. conferencing multiple connections on host 52 to hosts 65 N NDS authentication 95 NetBIOS 58 132 Netscape LDAP authentication 95 network connections configuring on remote 58 connection devices 47 specifying IP 59 using NetBIOS protocol 132 using SPX protocol 132 network protocols 58 new features 14 notification of logon attempts 98 Novell Bindery Services authentication 95 Novell Directory Services authentication 95 NT caller authentication 94 NT service 48 O OLE automation 15 online menu for host 50 for remote 33 online registration 25 online services 17 online software updates 26 online toolbar 63 operating system requirements 22 optimization 39 option sets 124 overwriting files during file transfer 80 P Packager See Symantec pcAnywhere Administrator s Guide parallel ports 47 56 136 parity 136 passwords for caller accounts 104 for connection items 103 for screen savers 48 making case sensitive 103 pcA Config 17 pcAnywhere new features 14 overview 11 pcAnywhere authentication 94 pcAnywhere encryption 109 Search the online Help index for more information 151 pcAnywhere File Manager accessing 74 adding files and folders 77 deleting files and folders 77 renaming files and folders 77 pcAnywhere log file 114 pcAnywhere Manager 32 pcAnywhere Packager See Symantec pcAnywhere Administrator s Guide performance cache file 128 new features 16 ways to improve 37 Playback Control Panel
58. ctions Introducing pcAnywhere Manager Using the remote desktop Improving performance Choosing a connection method pcAnywhere supports three types of connections direct modem and network The connection method you choose depends on the remote and host environments If the host and remote computers are in close proximity you can connect them directly using a cable that is appropriate for the port For example you set up a direct connection between a laptop computer and an office computer Connection devices are the interfaces between the host and remote computers and control how data is exchanged A connection device might be a modem or ISDN a network protocol or a port Both computers must use the same type of interface or connection device to connect When configuring a remote connection it is important to know what type of connection device the remote computer uses as well as what type of connection the host computer can support 27 Understanding pcAnywhere basics 28 Use this table for guidance in selecting a connection device Scenario Required information Configuration Both the host computer and the remote computer are connected to the same network Neither the remote computer nor the host computer has access to the Internet but both have a modem or ISDN The remote user must know the IP address or computer name of the host The remote user must know the telephone number of the host
59. d one remote computer However you can connect to more than one host computer at a time To connect to multiple hosts 1 2 In the pcAnywhere Manager window click Tools gt Options On the Remote Operation tab check Allow connection to multiple hosts Make a connection to the first host For more information see Starting a remote control session on page 62 Repeat this procedure for each host to which you want to connect 65 Controlling another computer remotely Changing online preferences 66 After you connect to a host computer you might find that you need to change a setting Perhaps the windows on the host s computer screen are too large and do not fit on your screen Or perhaps you want to speed up the performance by reducing the number of colors displayed on your screen You can change these settings while you are running a session Any changes you make affect only the current session and do not affect the configuration of your connection item or your global options To change display settings during a remote control session 1 On the remote online menu click pcAnywhere gt Online Options x General r Display I Screen scaling J Reduce host desktop to match remote IV Remote control toolbar T Host active window tracking IV Remote control status tray ColorScale 256 colors s Host status I Host keyboard locked J Host screen blanked Cancel Apply Help
60. d transfer the data Sometimes protecting the security of the data is far more important than sacrificing performance If the data you are sending is highly confidential or sensitive and you want to ensure that it came from the right sender and that it has not been viewed by unauthorized users or been otherwise tampered with use strong encryption If the security of the data is not as important to you as knowing that it came from the right source you might consider encrypting only the user name and password to enhance performance If you are using a secure network to transfer data to another user on the same network you might not need to use encryption at all How pcAnywhere works with encryption pcAnywhere uses a combination of symmetric and public key encryption By combining both techniques pcAnywhere takes advantage of the strengths of each method speed and security pcAnywhere supports three types of encryption m Public key m Symmetric m pcAnywhere For more information see the Symantec pcAnywhere Administrator s Guide Using public key encryption in pcAnywhere If you choose public key encryption pcAnywhere uses a public key certificate file or store to verify the identity of the person attempting to connect and send data then uses the faster symmetric encryption to secure the session 107 Using encryption to protect data 108 Some configuration is required to ensure that both the host and remote users
61. decade an KAE 89 Synchronizing by file type siccin iieii iii 89 Whatis Cloning siaren iion eea nd euh dese tpartaseaencadpaceaa aai 90 Clonine folders ioari ereda E ONE e 90 Section 3 Safeguarding your system and data Chapter 7 Chapter 8 Chapter 9 Securing your computer and sessions Preventing unauthorized access cceeceeseeeseeeteeneeeetseeneeeneesteesneeenes 93 Choosing an authentication method ccc eceeceeseneeeetteeeteeneees 94 Setting up caller accounts c 2fi ceil ae epee 96 Configuring logon SECULI seisean N E ea E 97 Calling back remote users ceccecccceeeceeeeeeeteeeeeteeeeeteeesenseeeesees 99 Limiting access privilegesii enee i a a a a ETE a 99 Specifying caller privileges ecscceecersesrrrrirrirrisrirersesre 100 Restricting access to computer drives ccce 101 SECUIING SESSIONS anen ara a i es tee esti odes 102 Protecting your configuration Settings cc eeceeeseeseeeteeeteeeteeneeees 103 Making passwords case sensitive ccecce 103 Protecting your CONNECTION ITEMS oo cece creer 103 Protecting your caller ACCOUNTS 2 eeceeceeetteetteeeteeeteeenteeneeens 104 Using encryption to protect data What isrencry pions iit Acide Cai Aeatdotatas fe R 105 What are the most common encryption methods wo 106 What is symmetric Encryption oo cece cect ea 106 What is public key encryption esscccccciccccccsrreresir 106 Understanding the trade offs 0 ccc eccccccceceeeeeenteeeeteeeeeteeese
62. dow click Help gt Online Registration 3 Follow the on screen instructions Updating pcAnywhere You can receive software updates associated with your version of pcAnywhere by connecting to the Symantec LiveUpdate server and selecting the updates that you want to install To get pcAnywhere updates from Symantec 1 On the Windows taskbar click Start gt Programs gt Symantec pcAnywhere In the pcAnywhere Manager window click Help gt LiveUpdate Follow the on screen instructions Uninstalling pcAnywhere 26 You can uninstall pcAnywhere using the Add Remove Programs option in Windows Once the removal process begins you cannot cancel the action To uninstall pcAnywhere o On oO oO BW DN On the Windows taskbar click Start gt Settings gt Control Panel Double click Add Remove Programs In the list of installed programs click Symantec pcAnywhere Click Add Remove On the Symantec pcAnywhere Setup window click Next On the Program Maintenance dialog box click Remove Click Next On the Remove the Program dialog box click Remove Click Finish to exit the wizard 10 Restart your computer C HAPT Understanding pcAnywhere basics If you are new to pcAnywhere use this chapter for basic information on getting started Experienced users can also use this chapter for tips on improving pcAnywhere performance This chapter contains the following Choosing a connection method Making conne
63. dows 2000 users must choose a COM port For more information see Setting up a host computer on page 45 and Configuring direct connections on page 56 Connecting over the Internet pcAnywhere lets you connect to a host computer over the Internet provided that both the host and the remote computers have Internet access Both the host and the remote computers must have an IP address which is provided by an Internet service provider When connecting to a host computer over the Internet both the host computer and the remote computer must use TCP IP For security reasons a network administrator might set up a firewall to restrict access to specific IP addresses The remote computer cannot connect to any IP address on the other side of the firewall If you want to connect to a host computer 29 Understanding pcAnywhere basics behind a firewall contact the network administrator for an access account and configuration instructions To connect to a host computer over the Internet 1 The host user must connect to the Internet then start a TCP IP host session For more information see Starting a host session on page 50 The remote user must obtain an IP address from the host user 3 On the remote computer configure a TCP IP network connection specifying the IP address of the host and the logon information For more information see Configuring network connections on page 58 4 On the remote com
64. e Edit menu click Tag gt Files 75 Transferring files and folders Tagging folders Use this feature to quickly select all of the folders in your directory so that you can transfer or synchronize them To tag all folders in a directory 1 In the pcAnywhere File Manager window go to the directory that contains the folders that you want 2 On the Edit menu click Tag gt Folders Tagging by wild card characters 76 If you want to select only certain files in a folder or are unsure of the exact file name use this feature to select the files that meet your search criteria You can use any of the following wild card characters These wild card patterns are stored in the Tag By list box so you can select the ones you use frequently If you want to tag several different types of files at once you can use a string of wild cards For example you can enter a string that searches for all doc xls and exe files and another string that searches for all htm and html files To tag files using wild cards 1 In the pcAnywhere File Manager window open the folder that contains the files that you want On the Edit menu click Tag gt Tag by 3 Type a wild card pattern If you are entering a string of wild cards use a comma to separate the entries For example doc doc xls exe htm html Managing files and folders Managing files and folders pcAnywhere File Manager gives you control o
65. e menu click pcAnywhere gt Recording 2 Do one of the following m Choose an existing record file rcd if you want to add your recording to the end of that file a Specify a file name to create a new record file 3 Click Save Actions you perform on the host computer after this point are recorded in the file To record sessions automatically 1 In the pcAnywhere Manager window click Remotes Right click the connection that you want to use then click Properties 3 On the Automated Tasks tab check Record session in file for later playback 4 Type a name and path for the file Click OK Recording starts immediately after you connect to the host computer To stop recording without ending the session On the remote online menu click pcAnywhere gt Recording Recording and replaying sessions Replaying recorded sessions Recorded sessions are saved as rcd files in the pcAnywhere directory unless you specify another file location Sessions are played back in a replay window which shows the host screen and each action you perform during the recording During the replay you can control the speed skip to another session pause or take a screen shot You can control these actions from the replay window menu bar or from the Playback Control Panel x Letea lt gt gt st 2 A Speed Slow F gt Fast Save Screen Save Session This table explains the actions you can control durin
66. ections on page 132 Customizing European ISDN connections Customizing European ISDN connections In Europe ISDN devices use the Common ISDN Application Programming Interface CAPI to transmit and receive data Even if a separate ISDN device is listed in the Connection Info tab you must select ISDN via CAPI To improve connection speed you can configure pcAnywhere to use channel bonding Channel bonding combines two 64K channels into a single channel providing for 128K bps transmission Channel bonding only works if both channels are available For security or economy purposes you can restrict incoming calls to specific extensions If you do not specify an extension you can receive calls on any extension To customize European ISDN connections 1 In the pcAnywhere Manager window click either Hosts or Remotes 2 Right click the connection item that you want to configure then click Properties On the Connection Info tab check ISDN via CAPI Click Details Configure the settings that you want to use ISDN via CAPI 2 0 x Details Only receive calls on extensions Leave blank for all extensions 6 Click OK In the Connection Info dialog box click OK 135 Customizing connection devices Customizing direct connections If the computer you want to connect to is nearby you can connect the two computers directly using an appropriate cable for your port Direct connections require either a parall
67. ections 29 IP address for conferencing 53 IPX 18 ISDN configuring on host 47 configuring on remote 57 customizing 134 K key pairs 111 keyboard locking 67 102 L LAN Host Only product explained 23 launching host sessions 48 50 remote in file transfer mode 56 57 59 LDAP authentication Microsoft based 94 Novell based 95 Web based 95 Lightweight Directory Access Protocol authentication Microsoft based 94 Novell based 95 Web based 95 LiveUpdate 26 locking caller accounts 104 connection items 103 host keyboard 67 NT workstation 48 log files archiving 118 150 Search the online Help index for more information deleting 118 generating on pcAnywhere 114 logging generating reports 117 of pcAnywhere events 114 on a central server 116 logging on automatically 60 logon encrypting 110 111 securing 98 LPT ports 56 136 for host connections 47 M main window 32 microprocessor requirements 22 Microsoft based authentication 94 minimizing host 48 modem connections calling back remote 99 changing dialing properties 129 configuring 57 connection devices 47 customizing 133 entering dialing properties manually 58 using dialing properties 57 using Voice First 51 65 modifying AutoTransfer procedures 87 color levels 67 file transfer preferences 79 global options 123 host connection items 45 online preferences 66 remote connection items 62 monitor blanking on host 102 mouse locking 102 multicast See
68. ed to optimize performance there are a number of factors that you can control to boost performance 37 Understanding pcAnywhere basics Issues that affect performance 38 The two biggest factors in performance are the speed of your connection and display issues The more data that needs to be passed back and forth between the computers especially graphics data the slower the performance Some security settings such as data encryption can also affect performance When configuring a connection you must balance the need for high performance with the need to protect your data For more information about the trade offs between performance and security see Understanding the trade offs on page 107 Improving connection speed Make sure you are using the fastest type of connection possible If you are using a modem make sure you are using the fastest connection your modem and telephone line can handle Because dial up networking and remote access service does not support remote control technology use a modem connection instead if possible Minimizing overhead In the Windows operating system everything you see on your computer screen from a status bar to a menu is a graphical user interface This information is transmitted to the remote computer over the connection device The more graphics that are displayed on the host computer the more information that must be sent to the remote computer which slows performance
69. ee Offer good only in U S and Canada pcAnywhere Send to Name please print Symantec Corporation Mailing Address Attn Order Services City 175 W Broadway State Zip Eugene OR 97401 1 800 441 7234 Daytime Phone Choose Corporate Support Option Form of Payment Check One ____ Check Payable to Symantec __ Visa ___ Mastercard ____ American Express Credit Card Number Expires Name on card Parallel Cable Price 9 95 Sales Tax Signature TOTAL DUE pi Please allow 4 6 weeks for delivery Limit one per name address and household Promo Code PCACHORD Symantec the Symantec logo and pcAnywhere are U S registered trademarks of Symantec Corporation Microsoft Windows Windows NT and the Windows logo are registered trademarks of Microsoft Corporation Other brands and products are symantec trademarks of their respective holders 146 Symbols 76 catf file 84 csv 118 log 118 pl9 117 acd 68 69 scn 71 txt 118 76 76 A access privileges 100 accessing host online menu 50 other documentation Administrator s Guide 18 pcAnywhere File Manager 74 pcAnywhere Manager 32 remote online menu 33 remote online toolbar 33 Action Button defined 32 Active Directory Service authentication 94 activity reports 117 adding caller accounts 96 folders 77 host connection items 44 remote connection items 61 remote printer 35 administrator tools 15 Administrator s Guide
70. eeenies 107 How pcAnywhere works with encryption eeecscscserccceerees 107 Using public key encryption in pcAnywhere 107 Using symmetric encryption in pcAnywhere oe 109 Using pcAnywhere encryption oc ee eeeeeeteeenteetteeeteeeneees 109 Setting up encryption ON your COMPUlET wo eee eee 109 Setting up pcAnywhere or symmetric encryption 109 Setting up public key encryption wo eee eeceeeteetteetteeeteeeneenes 110 Monitoring and recording sessions Monitoring events in pcAnywhere 0 eee ener entrees 113 Generating a pcAnywhere log file oo eee ceeetenteeteeeeteeetteenes 114 Logging events on Windows NT and Windows 2000 115 Sending logging information to a central server sse 116 Managing loo fles anio aia slates dete casera hansen tet age des dans 117 Creating an activity log report eee eeceeeeeeeetteeeteenteertteeteeeeas 117 Archiving or deleting logged information 1 0 eee 118 Recording host Sessions s u 0i cocaine idea dein a 118 Section 4 Customizing settings Chapter 10 Chapter 11 Customizing Symantec pcAnywhere options Viewing or modifying pcAnywhere settings 00 ceceeeeeeeeteenees 123 Configuring host OptONns s isi shore eesdaeel eee ieee ete we ee 125 Controlling host Operations 0 ce cess ie T 125 Controlling host comMUMNICAtIONS ec eee eeteeeteenteerttetneeees 127 Configuring remote OPtiONS oo eeeeeeeteeeeeeeteeetsesseeeeteeetterseeeeeenss 127 Configuring remote Operations oo
71. eferences Check Pause remote control to maximize file transfer performance if you want to perform file transfers during a remote control session Selecting this option pauses the remote control session to give full bandwidth to the file transfer thus improving speed Click OK Changing preferences during a session You can control some file transfer preferences such as whether you want to receive a confirmation prompt before certain actions are performed while you are connected to another computer You can also change settings to increase performance before you transfer files For more information see Increasing file transfer performance on page 80 To change file transfer preferences 1 On the pcAnywhere host or remote online menu click File Transfer In the pcAnywhere File Manager window click Tools gt Options In the Destination File list select the overwrite option you want to use if a file with the same name already exists in the destination directory By default pcAnywhere confirms whether you want to overwrite the file File Transfer Options x Destination File Verity before overwriting z IV Use Compression V Allow crash recovery M Use SpeedSend tm Confirm Operation Prompt Mv Transfer Move M Synchronize I Include Subfolders In All Operations 81 Transferring files and folders 4 Select whether you want to receive a confirmation prompt for the following actions
72. el LPT or a serial COM port Windows 9x and Windows ME support both parallel and serial connections Although you can use either type of connection parallel connections are preferred because they are faster than serial connections Configuring parallel LPT connections To use a parallel connection you must configure the parallel port in the BIOS for bi directional operations and use a bi directional parallel cable For more information consult the Windows documentation or see your network administrator Customizing serial COM port connections Windows NT and Windows 2000 do not support parallel connections On these operating systems you must use a serial COM port Generally you can use the default settings for the COM port but if performance is an issue you can customize these settings COM ports use a null modem cable so the settings for a COM port resemble modem settings For direct connections the settings on both computers must match This table explains the port settings that you can control Setting Explanation Default setting Speed Controls the speed of the connection 38 400 Most newer computers can handle speeds of 38 400 or greater Parity Checks for errors on the communications None line To increase performance select None Most operating systems and modems have their own methods of validating data integrity 136 Customizing direct connections Setting Explanation Default setting
73. erforming automatic file transfers Synchronizing and cloning 73 Transferring files and folders Navigating in pcAnywhere File Manager Toolbar __ 74 Folder list box ar Action bar The pcAnywhere File Manager window opens when you select the file transfer option on the host or remote online menu or on a remote connection item pop up menu me Lo Fie Edit View Tools Help REMOTE My Computer HOSTSERVER My Computer S my Computer o me x B Type af 3 Floppy amp Local Disk fi Removable Disk SsPPS C Local Disk z Local Disk amp DATA D Local Disk Ri Local Disk QCompact Disc E CD ROM Disc Be CD ROM Disc AutoTransfer 0 Items Selected 0 bytes Selected 0 Items Selected 0 bytes Selected Connection Time 5 minutes 52 seconds The first time you open the pcAnywhere File Manager window it lists the files and folders under My Computer You can specify another starting point as well as other file transfer preferences in the File Transfer properties page For more information see Changing file transfer preferences on page 79 In the pcAnywhere File Manager window the left pane lists the files and folders on your computer The right pane lists the files and folders on the computer that you are connected to Located between the two panes is an action bar which contains shortcut buttons for commonly performed tasks pcAnywhere File Manager
74. ers 6 In the Local folder file text box type the path to the file or folder located on your computer Type the path to the file or folder on the host computer 8 Click OK If you want to add more file transfer operations repeat steps 4 through 8 85 Transferring files and folders Setting AutoTransfer preferences You can run an AutoTransfer procedure using the default preferences specified in the File Transfer properties page or you can ignore those settings and select preferences that are unique to the AutoTransfer procedure For example if you plan to run an AutoTransfer procedure unattended you should select a file overwrite preference that does not require confirmation from you Rather than change this setting in your global options and risk losing data if you forget to change the setting later you can select a verification option that applies only to your AutoTransfer procedure To set preferences for an AutoTransfer procedure 1 In the pcAnywhere Manager window click Remotes 2 Right click the remote connection item that you want to configure then click Properties 3 On the Automated Tasks tab select the AutoTransfer file that you want to configure then click Properties 4 On the Options tab specify whether you want to use the default file transfer properties or override those settings 5 Ifyou want to override the settings select which options you want to use For more information see Changing f
75. g logging information to a central server 116 If others need to view the information in the log or if you have limited resources on the local computer to store a large log file you can opt to generate pcAnywhere logging information on a central server To send logging information to a central server 1 2 In the pcAnywhere Manager window click Tools gt Options On the Event Logging tab do any of the following m Check Enable pcAnywhere log generation m Check Enable NT event logging Under the logging option that you selected do one of the following a Check Record pcAnywhere log on central server to generate a pcAnywhere log file on the server m Check Record NT event on central server to record pcAnywhere events in the Windows Event Viewer on the server Specify the path to the server Click Advanced Managing log files 6 Inthe Authentication Information dialog box specify the information required to log on to the server including user name password and if applicable domain name 7 Click OK in both windows Managing log files The pcAnywhere generated log file contains information about activities that occurred during a remote control session Using this information you can create reports to track security or performance issues or gather billing information Once you create a report you can remove or archive older information contained in the log file Even if you do not want to generate a report y
76. g the playback using the Playback Control Panel Action Definition Play Plays the recording from the beginning View previous session Go to the beginning of the previous session This button only works if the file contains more than one recorded session View next session Go to the beginning of the next session This button only works if the file contains more than one recorded session Stop Ends the playback and returns you to the pcAnywhere Manager window Pause Pauses the playback You must pause the playback to take a screen shot or save that part of the session in a separate file Click again to resume Speed Controls the speed of the playback Move the slide bar to the right to speed up the play back or to the left to slow it down 69 Controlling another computer remotely Action Definition Save Screen Lets you save a picture of the screen in a scn file You must pause the replay before you can take a screen shot Save Session Lets you save the session as a binary file If your file contains more than one session you can specify which session you want to view first By default replay starts from the first session You can also specify whether you want to stop the replay between sessions or whether you want to repeat the playback To play back recorded sessions 1 In the pcAnywhere Manager window click Tools gt Playback Sessions Screens Select the recorded file rcd that you want
77. hat session To view or change pcAnywhere options 1 In the pcAnywhere Manager window click Tools gt Options 2 On the pcAnywhere Options dialog box click the tab that you want to view or modify 3 When you are finished click OK 123 Customizing Symantec pcAnywhere options 124 The settings in the pcAnywhere Options dialog box are grouped by tabs This table explains where to find the settings that you need Tab Explanation For more information see Host Operation Remote Operation Host Communications Remote Communications File Transfer Event Logging Directory Services Remote Printing Encryption Controls basic host operations such as host name and video settings Controls performance and display settings for remote sessions Contains customization options for modem and network connections on the host Contains customization options for modem and network connections on the remote Controls file transfer settings Enables logging of events that occur during pcAnywhere sessions Controls settings for using a directory service to find hosts Contains settings for configuring remote printing Specifies certificate information required for public key encryption Controlling host operations on page 125 Configuring remote operations on page 128 Controlling host communications on page 127 Controlling remote communications on
78. he correct drivers for the printer that you are using pcAnywhere prompts you for the location of the printer what port to use and other configuration information To add a remote printer 1 2 3 4 In the pcAnywhere Manager window click Tools gt Options In the pcAnywhere Options dialog box click Remote Printing Click Add Printer Follow the on screen instructions 35 Understanding pcAnywhere basics Transferring the contents of the Windows clipboard 36 The Windows clipboard contains information that is cut or copied from another application During a remote control session you can transfer text or graphics contained in the host clipboard to the remote or from the remote clipboard to the host For information on using the clipboard consult the Microsoft Windows documentation To transfer the contents of the clipboard 1 On the remote online menu click pcAnywhere gt Transfer Clipboard Transfer Clipboard x r Direction Transfer the host s clipboard to your clipboard Transfer your clipboard to the host s clipboard m Items to transfer M Text I Graphics Cancel 2 Under Direction do one of the following a Click Transfer the host s clipboard to your clipboard Click Transfer your clipboard to the host s clipboard 3 Under Items to transfer do any of the following a Click Text to send text only ignoring any graphics a Click Graphics if the clipboard
79. he remote connection item s property page are grouped by tabs This table explains where to find the settings you need Property page Lets you For more information see Connection Info Settings Automated Tasks Security Options Protect Item Select the connection device for sessions that use this connection item Specify the dialing settings and logon information Set up automated tasks such as automatic file transfers Set the level of data encryption to use during a remote control session with a host Protect the connection item with a password Setting up a remote connection on page 55 Setting up a remote connection on page 55 Performing automatic file transfers on page 84 Using encryption to protect data on page 105 Protecting your configuration settings on page 103 To modify a remote control connection item s properties 1 In the pcAnywhere Manager window click Remotes 2 Right click the connection item that you want to modify then click Properties Starting a remote control session 62 Remote control sessions are usually initiated by the remote computer however the host can also initiate the session No matter who initiates the connection the remote computer controls the session once the connection is established Starting a remote control session Remote icon Remote online menu You can start a remote con
80. ild card patterns 76 window tracking 67 Windows 2000 ports for 56 system requirements 22 Windows 3 X 18 Windows 9x ports for 56 system requirements 22 Windows caller authentication 94 Windows NT ports for 56 system requirements 22 task switching on host 35 wizards for optimization 39 for public key encryption 108 112 overview 19 Y Yahoo Pager 18 154 Search the online Help index for more information
81. ile transfer preferences on page 79 6 Check End session when finished if you plan to run this procedure unattended 7 If the folder contains subfolders and you want to transfer those files as well check Transfer files within subfolders 8 Click OK Running an AutoTransfer procedure 86 You can set up an AutoTransfer procedure to run automatically when you start a remote control session or you can run it manually from pcAnywhere File Manager You can run only one AutoTransfer procedure at a time Performing automatic file transfers Starting AutoTransfer automatically To save time set up your AutoTransfer procedure so that it runs automatically each time you log on to the host computer To start AutoTransfer automatically 1 In the pcAnywhere Manager window click Remotes 2 Right click the connection item that you want to configure then click Properties 3 On the Automated Tasks tab click Run this AutoTransfer upon connection 4 Click OK Running AutoTransfer manually during a session You can also run an AutoTransfer procedure from pcAnywhere File Manager while you are connected to the host computer The pcAnywhere File Manager window appears when you select the File Transfer option from the remote online menu or from the remote connection item s pop up menu For more information see Transferring files on page 82 To run an AutoTransfer procedure during a session m Inthe pcAnywhere File M
82. ions Depending on your operating environment you can choose to send information events that occurred during a session to a pcAnywhere generated log file NT or Windows 2000 event log or a system network management protocol SNMP monitor For more information see the Symantec pcAnywhere Administrator s Guide Generating a pcAnywhere log file 114 If your operating system does not provide logging capabilities or if you want to maintain a separate log file for pcAnywhere events you can enable pcAnywhere log generation You can choose to record the file on your local computer or record it on a central server To generate a pcAnywhere log file 1 In the pcAnywhere Manager window click Tools gt Options 2 On the Event Logging tab check Enable pcAnywhere log generation pcAnywhere Options z x Remote Communications File Transfer Event Logging Directory Services 4 gt mT Enable SNMP traps Trap destinations amp dd _Fenove _Fenove HY Enable pcAnywhere log generation T Record pcAnywhere log on central server Browse ime Path _ Advanced IV Record in local pcAnywhere log Enable NT event logging I Record NT event log on central server Computer l M Record in local NT event log TE Advanced Select Events 3 Specify whether you want to generate the log file on a central server or in the pcAnywhere directory on the local computer If you want to maintain the log
83. it for a voice first call from the remote 1 Inthe pcAnywhere Manager window click Hosts 2 Right click the modem connection item that you want to use then click Voice First When you answer a call from the remote user a dialog box appears on both the host and remote computers 3 Click OK when you are finished with your conversation The remote control session can begin after you both hang up the receiver Ending a host session Either the host or remote can end a session The security settings that you select on the Settings property tab determine whether the host waits for another connection or is cancelled For more information see To secure the host after a session ends on page 49 To end a session from the host m On the host online menu click End Session Letting multiple remote users hold a conference 52 Conferencing lets multiple remote users connect to a single host and simultaneously view the host s activities For example you can host a conference to conduct a software training demonstration that can be viewed by any remote user who connects to the host PC A conference is basically a remote control session except that multiple remote users connect to the host at the same time The first caller can connect using any connection device however subsequent callers must use a TCP IP network connection The first remote user to establish a connection controls the host Other users can view the activity
84. l of encryption Either user can deny a connection if the other is using a lower level of encryption To increase performance the host can encrypt just the remote user s identification and password rather than the whole session Setting up pcAnywhere or symmetric encryption The procedures for setting up pcAnywhere and symmetric encryption are virtually identical because neither method uses certificates pcAnywhere encryption is intended for users who do not have access to a cryptographic service provider or want to connect to a computer that uses an older version of pcAnywhere that does not support a higher level of encryption Choose symmetric encryption if you have access to a cryptographic service provider but do not have a certificate authority 109 Using encryption to protect data To set up pcAnywhere or symmetric encryption 1 Do one of the following m Inthe pcAnywhere Manager window click Hosts to set up encryption on the host computer m Inthe pcAnywhere Manager window click Remotes to set up encryption on the remote computer Right click the connection item that you want to configure then click Properties On the Security Options tab select either the pcAnywhere or Symmetric encryption level Check Deny lower encryption level to automatically disconnect if the computer you want to connect to is using a lower level of encryption If you are a host user and want to increase performance by encrypting on
85. lders 78 compression of files 80 computer drives restricting remote access 101 Conference tab 45 conferencing 52 choosing an IP address 53 configuring a host 53 explained 52 starting a session 54 using routers 54 configuring automatic file transfers 85 caller accounts 96 direct connections 56 encryption 107 file transfer preferences 81 host computer 45 modem connections 57 network connections 58 remote computer 55 confirmation prompts for file transfer 82 connecting to a host 62 64 to a remote computer 51 connection devices cable modems 47 58 COM ports 47 56 digital subscriber lines 47 58 for hosts 46 for network connections 47 58 ISDNs 47 57 LPT ports 47 56 modems 47 57 Connection Info tab on host 44 on remote 62 connection item icons 32 connection items adding on host 44 adding on remote 61 defined 31 password protecting 103 connection types guidelines for choosing 28 contacting Symantec 18 copying files and folders 78 crash recovery during file transfer 80 Ctrl Alt Del command 35 CTS 137 customization features 15 D DCD 137 default modem 57 deleting files 77 folders 77 logged information 118 desktop area 66 dialing properties customizing 129 132 entering manually 58 for modem connections 57 dial up networking explained 13 digital subscriber lines connection devices 47 58 overview 30 direct connections configuring on remote 56 connection devices 47 148 Search the online Help index for
86. lled How pcAnywhere works When you configure a host computer you control who can connect to your computer and what level of access the remote user should have For example you can restrict a remote user from restarting your computer For more information see Setting up a host computer on page 45 The remote computer connects to the host computer and specifies the actions that should be carried out Although the actual work is performed on the host computer anything that happens on the host computer screen is displayed on the remote computer screen as well This exchange between the remote and host computers is called a remote control session For more information see Setting up a remote connection on page 55 Understanding remote control Remote control technology lets you connect to a host computer from your remote location and use the host computer as though you are sitting in front of it If you are connecting to a host computer that is on a network you can access any file that the host computer has permission to access Remote control is faster and more efficient than other forms of remote networking especially if you need to use a software program on the host computer When you run a software program during a remote control session the actual processing is performed on the host computer Only the input and output information for example keyboard mouse and screen information are exchanged between the remote
87. ls the activities on the host To wait for a call from the host 1 In the pcAnywhere Manager window click Remotes 2 Right click the remote control connection item that you want to use then click Wait For Connection Connecting to multiple hosts When your computer accepts the connection from the host computer the remote desktop appears on your computer screen which displays the host computer screen and the pcAnywhere online toolbar Initiating a voice conversation with host If you are using a modem you have the option to begin the remote control session as soon as you connect or to have a voice conversation first and then start the session using the same connection Use this method to save time if you need to speak with the host user over the telephone before starting the remote control session To have a voice conversation over the modem connection the host computer must be waiting for a Voice First call To make a voice first modem connection to the host In the pcAnywhere Manager window click Remotes Right click the modem connection item that you want to use then click Voice First When the host user answers the call a dialog box appears on both the host and remote computer screens When you are finished with your conversation click OK The remote control session can begin after you both hang up the receiver Connecting to multiple hosts Typically a remote control session involves one host computer an
88. ly the remote user s identity check Encrypt user ID and password only Click OK Setting up public key encryption 110 You must set up a certificate store which contains the information needed to confirm the identify of the users who will connect to your computer You must also provide information about the encryption key pairs and what to do if you connect to a computer that uses a lower level of encryption pcAnywhere also provides a wizard to guide you through the configuration process Setting up the certificate store When using public key encryption both the host and remote users must provide their certificates to each other so they can add this information to their certificate stores Setting up encryption on your computer To set up the certificate store 1 2 In the pcAnywhere Manager window click Tools gt Options On the Encryption tab specify the path and name of the file containing the certificate information for the computer to which you want to connect Click OK Setting up key pairs Public key encryption provides the highest level of security and requires both the host and remote users to have a public key issued by a certificate authority which sends the information to the cryptographic service provider To set up key pairs 1 Do one of the following a Inthe pcAnywhere Manager window click Hosts to set up key pairs on the host computer a Inthe pcAnywhere Manager window click
89. mation prompt To select an overwrite option 1 In the pcAnywhere Manager window click Tools gt Options Click File Transfer 3 Inthe Destination File list select the overwrite option that you want to use if a file with the same name already exists in the destination directory 4 Click OK Increasing file transfer performance 80 pcAnywhere is configured with optimum settings for file transfer but if you notice a difference in speed or performance you might want to check those settings Any settings you change during a session affect only that session To increase file transfer performance 1 In the pcAnywhere File Manager window click Tools gt Options 2 On the File Transfer tab do one of the following a Check Use Compression to compress files during file transfer Selecting this option can speed up the file transfer if you are transferring a large text file that has not been compressed by some other means such as a zip tool a Check Allow crash recovery for added protection in case the file transfer is interrupted When you are able to continue with the file transfer pcAnywhere remembers where it left off and transmits only the portion of the file that was not sent instead of resending the entire file m Check Use SpeedSend to compare the contents of files with duplicate file names in the source and destination directories and transfer only the portions of the source file that differ Changing file transfer pr
90. me and realize you need information from a file on your office computer hard drive or perhaps you are trying to help a customer in another city with a software problem and need to see what is happening on that person s computer screen Symantec pcAnywhere lets you remotely connect to another computer open any file or program that you have permission to access and work as though you are sitting at that computer This chapter contains the following a What you can do with pcAnywhere a How pcAnywhere works a What s changed in this version a Where to find more information What you can do with pcAnywhere Some common uses for pcAnywhere include Troubleshooting computer problems Helpdesk operators network administrators and other IT professionals use pcAnywhere to remotely connect to another computer and solve computer problems pcAnywhere lets you view another person s 11 Introducing Symantec pcAnywhere computer screen check and modify settings and restart the computer all from your computer Supporting and maintaining servers Network administrators can use pcAnywhere to connect to servers within their organizations and perform routine maintenance assess performance and troubleshoot network issues Retrieving files from home or office With pcAnywhere you can connect to your home or office computer to quickly get the files you need Working from a remote location pcAnywhere lets you connect t
91. mit the duration of a session to a specified number of minutes or disconnect the host after a long period of inactivity To allow the remote user to run an automated task after logging on type the command information needed to run the program Click OK Restricting access to computer drives On Windows 9x and Windows ME you can limit a user s access to certain areas of your computer such as your hard drive Note that Windows NT and Windows 2000 provide their own drive security so this option is not available on those systems To restrict access to computer drives 1 2 In the pcAnywhere Manager window click Hosts Right click the connection item you want to configure then click Properties On the Callers tab right click the caller item that you want to configure then click Properties On the Privileges tab click Set Drive Access 101 Securing your computer and sessions 5 Specify whether the user should have no access read only access or full access to your floppy drives local drives network drives or CD ROM drives m Floppy drive access i OK C Noaccess Read only cK Cancel m Local fixed drive access ema C Noaccess Aeadonly Full access m Network drive access C Noaccess C Readony Full access M CD ROM drive access C Noaccess Readonly Full access 6 Click OK in all three dialog boxes Securing sessions 102 pcAnywhere provides a number of
92. more information see Changing preferences during a session on page 81 Specifying a start up location You can choose to let pcAnywhere File Manager remember the location of your most recent file transfer and start from there or you can choose to start from a specific directory This setting applies globally for all file transfers If the folder you specify no longer exists or cannot be found pcAnywhere File Manager starts from My Computer To choose a start up location 1 In the pcAnywhere Manager window click Tools gt Options 2 On the File Transfer tab do one of the following a Click Previous location a Click Specified folder then type the path to the folder x Host Communications Remote Communications File Transfer Event Logg 4 gt m Initial File Transfer location Previous location Specified folder r Settings Destination file Verity before overwriting x IV Use compression IV Allow crash recovery IV Use SpeedSend IV Pause remote control to maximize file transfer performance 3 Click OK 79 Transferring files and folders Selecting an overwrite option By default pcAnywhere prompts you for confirmation before performing an action that might result in data loss such as replacing an older file with a newer one However you might want to change this setting if you plan to perform an automatic file transfer and will not be available to respond to a confir
93. n page 52 and To make a voice first modem connection to the host on page 65 When you start a session a host icon appears on the system tray on your Windows desktop Unless you select security measures to hide the activity on your screen or lock your keyboard and mouse you can access the host online menu by right clicking the host icon End Session Controlled by Host Controlled by Remote Chat Help Host icon Using the host online menu you can display status information end a session and initiate file transfers For more information see Ending a host session on page 52 and Transferring files on page 82 Waiting for a connection 50 When you launch a host session your computer waits for connections from authorized remote users using the connection device that is selected in the host s Connection Info property tab If two devices are selected the host waits for a call on both devices However the host can accept only Starting a host session one type of connection at a time When a connection is established on one device the other device is not available until the session ends Use this method if the host computer is running unattended or if you do not need to interact with the remote user For example use this method if you want to connect to your office computer from home To wait for a call from a remote computer 1 In the pcAnywhere Manager window click Hosts 2 Do
94. nel click Next On the ColorScale panel set the color level for the remote screen Lowering the number of colors that are displayed increases performance The default setting is 256 colors If a sharper display is more important to you than color try 4 color This setting changes the color to gray scale but provides sharper resolution Click Next On the Resolution Synching panel check Reduce Host desktop area to match Remote This option works best if the host computer s resolution screen is set to a lower level When you choose this option your computer s resolution is set to the same resolution as the host computer only for the remote control session After you end the session your default settings are restored 39 Understanding pcAnywhere basics 40 10 Click Next Do one of the following Click Disable Host Desktop to disable the Microsoft Internet Explorer Active Desktop Click Host Desktop Optimization to disable the screen saver desktop wallpaper and power management options on the host computer Click Next Read through the rest of the panels in the wizard for more information on performance issues When you are finished a summary of your selections appears Click Finish D tting connected Allowing others to control your computer Controlling another computer remotely Transferring files and folders 42 Allowing others to control your computer As a host you let a
95. nimum these resources to function properly Windows 95 98 NT 4 m Pentium or higher microprocessor m 32 MB RAM 30 MB available hard disk space m VGA or higher resolution monitor a CD ROM drive Windows Millennium Edition a 150 MHz Pentium or higher microprocessor m 32 MB RAM 30 MB available hard disk space m VGA or higher resolution monitor a CD ROM drive Windows 2000 m 133 MHz Pentium or higher microprocessor m 32 MB RAM a 30 MB available hard disk space m VGA or higher resolution monitor a CD ROM drive Choosing an installation option 22 During installation you can choose to install the full version of pcAnywhere or select an option that contains only the functionality that you need pcAnywhere provides two full installation options pcAnywhere for the Professional and pcAnywhere for the Individual Both options contain full host remote control and file transfer functionality However the Professional installation option also includes the pcAnywhere Packager and option sets functionality Preparing for installation For more information see the Symantec pcAnywhere Administrator s Guide If you want to switch between host and remote modes on your computer install either pcAnywhere for the Professional or pcAnywhere for the Individual If you do not need the full product and want to save disk space choose one of the other options using this table for guidance Installation option Explanation
96. nstallation Option essssecscscseeerererererr 22 If you have a previous version installed wees 23 Tnistallinig pcAnywhere cacc itieiesien tet Landiveateieede eei ea i i 24 Opening pcAnywhere after installation ssesssersssrsrarerenrissres 25 Registering pCANYWHETE 0 0 cc eecceteccteeeceeeeneceseceseeteaeeeneceseeseneeeneeeuee 25 Updating pcAmy Where s ccsesacoatiaateedscanevdtianashodedeces Eria aaan 26 Uninstalling pcAnywhere oe ccecccceeceeeeeteeceeeteeneeeseeneeneeeneeneenseenees 26 Understanding pcAnywhere basics Choosing a connection method cc cee ceeceeeeeeeeeeeeteeeenteeeenteeenes 27 Connecting over the Internet 2 0 0 eccceeceeeeeeeeetteeeeteeenaees 29 About Cable MOGEME sid cciseetetease ci gaas zy dtep ieadavee esses ieee evi 30 About digital subscriber lines 0 0 eccecccecceeeeceeeetseeeneeeeeteeeees 30 About ISDN Tn S sites pssuentcetetsaeensspecsensepacsasacdeteatitis ened aeiee 30 Making COMMECHONS sisisiesisscssssigucs dagiasancesacais oan cereraecrawabadanaadoonssateTane 31 Introducing pcAnywhere Manager ooo ceceecceeeeeeteeeteeetseeteeeteeeneenees 32 Section 2 Chapter 4 Chapter 5 Using the remote desktop nirssoiiedun iiir a i i aa eao 33 Using the remote online toolbar sreeserenereererrerrrnere 34 Printing remotely sieren iain a i e ad ee aan 35 Transferring the contents of the Windows clipboard 0 0 36 Chatting with other users aconse aoworsii priii eisi 37 Improving pe
97. o another computer and perform your work as though you were sitting in front of that computer You can view and edit files access network resources and run programs that you have permission to access You can also print files located on another computer to your default printer How pcAnywhere works pcAnywhere uses remote control technology to let you connect to another computer or local area network LAN and work as though you are sitting in front of the other computer To make a connection both computers must be running pcAnywhere One computer must be configured as a host and the other computer must be configured as a remote If you are a new user you should understand the difference between a host and a remote before you begin Understanding the terms host and remote 12 The relationship between a host computer and a remote computer is similar to a television set and a remote control device Using a remote control device you can adjust the volume change channels or turn the television on or off without leaving your chair Using pcAnywhere a host computer waits for and accepts connections from remote computers and performs the functions that are requested much like a television set accepts signals from a remote control device Before two computers can connect with each other one must be configured as a host and the other as a remote The host computer waits for connections from a remote computer and allows itself to be contro
98. om a host computer or synchronize folders by setting up an AutoTransfer file Catf that contains the necessary commands Each remote connection item has an associated atf file that you can modify or you can create your own file Performing automatic file transfers Setting up an AutoTransfer file pcAnywhere provides a default atf file for each remote connection item which you can use to set up an AutoTransfer procedure You can specify which file transfer operations you want to perform the location of the files and folders and what settings to use Adding file transfer operations You can perform more than one operation in an AutoTransfer procedure For example you can set up a procedure to automatically transfer a folder on your office computer hard drive to a folder on your laptop computer then synchronize the two folders to make sure the contents of both folders match To add file transfer operations 1 In the pcAnywhere Manager window click Remotes 2 Right click the connection item that you want to configure then click Properties 3 On the Automated Tasks tab select the AutoTransfer file that you want to configure then click Properties 4 On the Contents tab click Add Do one of the following a Click Send to host to transfer files or folders to the host computer m Click Receive from host to retrieve files or folders from the host computer m Click Sync to synchronize folders on the host and remote comput
99. on device For example if the host is waiting for a modem connection you must use a modem to connect To save time you can store the information needed to make the connection and log on to the host computer in the remote connection item s property page Configuring this information ahead of time is especially useful if you are connecting to a host on a large network pcAnywhere checks the status of all hosts that are running on the network before completing the connection On a large network this check can take some time For more information see Setting up a remote connection on page 55 For security reasons you can only connect to hosts that have set up a caller account for you or your user group For more information see Setting up caller accounts on page 96 To connect to a host computer 1 In the pcAnywhere Manager window click Remotes 2 Double click the connection item that you want to use Waiting for a host connection 64 Generally the remote computer initiates a connection to the host and then takes control However for security reasons the host computer may be configured to allow a remote connection only if the host initiates the connection If so you must set up your computer to wait for a call from the host In effect the remote computer resembles host behavior in that it waits for a connection However unlike a typical host session after the connection is established the remote computer contro
100. on the host screen but cannot take control of the host Letting multiple remote users hold a conference Setting up the conference host To let multiple remote users connect to your host computer you must specify the information needed to make the connection You can start with an existing host connection item or create a new one For more information see To create a new host connection item on page 44 For more information see Setting up a host computer on page 45 To configure a conference host 1 2 In the pcAnywhere Manager window click Hosts Right click the host connection item that you want to use then click Properties pcAnywhere Host Properties NETWORK xj Connection Info Settings Callers Security Options Conference Protect Item r Conference Information I Enable conferencing Obtain IP address auto fy IP address s This IP address must be within the range of 225 1 1 1 through 239 254 254 254 5 X A multicast address is required for host conferencing Cancel Apply Help On the Conference tab check Enable conferencing Select one of the following options a Obtain IP Address Automatically Selecting this option lets your network server automatically assign an available Class D IP address Conferencing uses a form of communication called multicast which requires a valid Class D address 53 Allowing others to control your computer
101. onnection items to handle connections from specific types of hardware devices or from specific users For example if many remote users need to connect to your computer you can set up a separate connection item for each user that contains a unique password and file access permissions For more information see Setting up a host computer on page 45 To create a new host connection item 1 Inthe pcAnywhere Manager window click Hosts 2 On the File menu click New Modifying a host connection item 44 The settings on the host connection item s property page are grouped by tabs This table explains where to find the settings that you need Tab Lets you For more information see Connection Info Settings Callers Select the connection device for sessions that use this connection item A host can wait for a connection on two separate devices Control the options for a remote control session including when to start and end a session and what to do if a remote user loses the connection Select a method for verifying that a user has permission to connect to the host set up logon accounts for individuals or user groups and specify what level of access the user should have Selecting the host connection method on page 46 Controlling the host session on page 47 Setting up caller accounts on page 96 and Specifying caller privileges on page 100 Setting up a h
102. ons are available for a nominal charge Every effort has been made to ensure the accuracy of this information However the information contained herein is subject to change without notice Symantec Corporation reserves the right for such change without prior notice January 15 2002 Symantec pcAnywhere 10 5 CD Replacement Form CD REPLACEMENT After your 60 Day Limited Warranty if your CD becomes unusable fill out and return 1 this form 2 your damaged CD and 3 your payment see pricing below add sales tax if applicable to the address below to receive replacement CD DURING THE 60 DAY LIMITED WARRANTY PERIOD THIS SERVICE IS FREE You must be a registered customer in order to receive CD replacements FOR CD REPLACEMENT Please send me ___ CD Replacement Name Company Name Street Address No P O Boxes Please City State Zip Postal Code Country Daytime Phone Software Purchase Date This offer limited to U S Canada and Mexico Outside North America contact your local Symantec office or distributer Briefly describe the problem CD Replacement Price 10 00 SALES TAX TABLE AZ 5 CA 7 25 CO 3 CT 6 DC 5 75 FL 6 GA 4 IA 6 Sales Tax See Table IL 6 25 IN 6 KS 4 9 LA 4 MA 6 MD 5 ME 6 MI 6 MN 6 5 MO 4 225 see pare lt a os NC 6 NJ 6 NY 4 OH 6 OK 4 5 PA 6 SC 6 TN 6 TX 6 25 VA 4 5 W
103. options that protect the privacy of your session and prevent others from inadvertently cancelling your session These options are also useful if you plan to run a host session unattended To secure a session 1 In the pcAnywhere Manager window click Hosts 2 Right click the host connection item that you want to configure then click Properties 3 On the Security Options tab check Blank PC screen after connection to ensure the privacy of your session When you check this option others at the host site will not be able to view what is happening on the host monitor 4 Do one of the following Click Host and Remote to let both users control the keyboard and mouse m Click Host to lock the keyboard and mouse on the remote computer during a session a Click Remote to lock the keyboard and mouse on the host computer during a session Protecting your configuration settings Select this option if you are running your host unattended and want to prevent others from interfering with your session 5 To automatically cancel a session after a specified period of inactivity check Disconnect if inactive 6 Specify the time out period Click OK Protecting your configuration settings Once you have taken measures to prevent unauthorized users from connecting to your computer and have ensured that others cannot disrupt your session whether intentionally or inadvertently it is important to protect your configuration You can pr
104. ormats as a certificate store a Microsoft compatible certificate store m PKCS 7 cryptographic message m Certificate obtained from the certificate authority Setting up encryption on your computer Using symmetric encryption in pcAnywhere If you choose symmetric encryption pcAnywhere generates a unique public key and uses this key to encrypt and safely distribute the symmetric key used to encrypt the session Because the public key is not obtained from a certificate authority it does not provide the level of user authentication that public key encryption does However you can offset this factor by using pcAnywhere s caller authentication features For more information see Preventing unauthorized access on page 93 The Symmetric encryption level is available on any operating system that supports CryptoAPI such as Windows NT 4 0 For the Windows 95 operating system CryptoAPI 1 0 is available with OSR2 or with Microsoft Internet Explorer 3 0 and higher Using pcAnywhere encryption pcAnywhere encryption applies a simple transformation to data so that the data stream cannot be easily interpreted by a third party This encryption level is compatible with earlier versions of pcAnywhere that do not support public key encryption Setting up encryption on your computer You can choose one of the three types of encryption supported by pcAnywhere or choose no encryption Both the host and remote users should choose the same leve
105. ost computer Tab Lets you For more information see Security Options Set security options for connections Securing your and logons and data encryption levels computer and for remote control sessions sessions on page 93 and Using encryption to protect data on page 105 Conference Set up a conference so that multiple Letting multiple remote users can log on to the host remote users hold a conference on page 52 Protect Item Protect the connection item with a Protecting your password configuration settings on page 103 To modify a host connection item 1 Inthe pcAnywhere Manager window click Hosts 2 Right click the connection item that you want to modify then click Properties Setting up a host computer Before remote users can connect to your computer you must set up your computer to allow the connections You must specify the connection device what method to use to ensure that remote users have permission to access your computer and what to do after the session has ended You can also prevent others from viewing or inadvertently cancelling your host session This information is stored in a host connection item file which appears as an icon in the pcAnywhere Manager window pcAnywhere provides three default connection items direct modem and network each of which contains unique connection and security settings For more information see Managing host connections on page 4
106. otect your connection items and your caller accounts by setting a password Although it is important to choose a password that you can remember be sure to choose a password that would not be easy for others to discover Making passwords case sensitive Using numbers special characters and mixing upper and lower case letters in the password decreases the chances of someone discovering your password By making passwords case sensitive you can set a password that mixes upper and lower case letters The remote user must type the password exactly the way that you specified it To make passwords case sensitive 1 In the pcAnywhere Manager window right click the host connection item you want to configure then click Properties On the Security Options tab check Make passwords case sensitive 3 Click OK Protecting your connection items Your host and remote connection items contain the information needed to establish a connection and run a session including logon information and security settings To prevent unauthorized users from tampering with your settings or launching a session without your permission set a password for your host and remote connection items 103 Securing your computer and sessions To protect a connection item 1 Do one of the following m Inthe pcAnywhere Manager window click Hosts to protect host connection items m Inthe pcAnywhere Manager window click Remotes to protect remote connection items 2
107. ou should remember to periodically archive or delete older log information to free up disk space Creating an activity log report An activity log report is a chronological listing of the session events contained in a pcAnywhere generated log file This information can be useful for security troubleshooting or billing purposes pcAnywhere provides three options for report formats Fully formatted reports contain the most information including a listing of all possible events and how frequently they occurred Data only formats list only the events that occurred during the session You can choose between comma deliminated or fixed field tabular formats To create and view a log report 1 In the pcAnywhere Manager window click Tools gt Activity Log Processing Click Report Select the pcA event log file p19 Click Open Select a format for the report Specify the date range for the report Click OK N Oo OF BB W KN 117 Monitoring and recording sessions 9 10 11 Type a name for the report Fully formatted reports use a log extension Comma deliminated reports use a csv extension Fixed field reports use a txt extension Click Save If you want to view the file in the confirmation dialog box click Yes Click OK Archiving or deleting logged information pcAnywhere generated log files are not cleared automatically New log information is appended to these log files causing them to increase in size
108. pears in the system tray when waiting for a connection a NT only Check Lock NT Workstation to prevent unauthorized users from cancelling the waiting host m NT only Check Run As A Service if you are launching a host in Windows NT Setting up a host computer You can also control what to do after an unexpected loss of connection Normally a session ends when either the host or the remote user cancels the session However network or equipment problems might cause either the host or the remote to lose a connection A connection might also be dropped because of a security issue such as an unauthorized user trying to break in therefore it is important to secure the host after a session ends You can choose different options for handling an abnormal end of session and a normal end of session To secure the host after a session ends 1 In the pcAnywhere Manager window click Hosts 2 Right click the connection item that you want to configure then click Properties 3 On the Settings tab do one of the following a Click Wait For Anyone to wait for another connection a Click Cancel Host to prevent other connections When configuring security options for an abnormal end of session select how many minutes to wait before proceeding with the security option 4 Check and secure by then do one of the following Click Logoff user a Click Restart host computer a NT only Click Lock NT Workstation 5 Click OK Protecting
109. pport Symantec offers two technical support options Online Service and Support Connect to the Symantec Service amp Support Web site at http service symantec com select your user type and then select your product and version This gives you access to current hot topics knowledge bases file download pages multimedia tutorials contact options and more PriorityCare telephone support PriorityCare fee based telephone support services are available to all registered customers You can access the PriorityCare number for your product through the Service amp Support Web site You ll be led through the online options first and then to the telephone contact options available for your product and version 139 Service and support solutions Support for old and discontinued versions When a new version of this software is released registered users will receive upgrade information in the mail Telephone support will be provided for the old version for up to twelve months after the release of the new version Technical information may still be available through the Service amp Support Web site http service symantec com When Symantec announces that a product will no longer be marketed or sold telephone support will be discontinued 60 days later Support will be available for discontinued products from the Service amp Support Web site only Customer service Access customer service options through the Service amp Su
110. pport Web site at http service symantec com From this site you can receive assistance with non technical questions and for information on how to do the following m Subscribe to the Symantec Support Solution of your choice a Obtain product literature or trialware Locate resellers and consultants in your area m Replace missing or defective CD ROMS disks manuals and so on Update your product registration with address or name changes m Get order return or rebate status information m Access customer service FAQs m Post a question to a Customer Service representative For upgrade orders visit the online upgrade center at http www symantecstore com Worldwide service and support 140 Technical support and customer service solutions vary by country For information on Symantec and International Partner locations outside of the United States please contact one of the service and support offices listed below or connect to http service symantec com and select your region under the Global Service and Support Service and support offices North America Symantec Corporation 555 International Way Springfield OR 97477 U S A Argentina and Uruguay Symantec Region Sur Cerrito 1054 Piso 9 1010 Buenos Aires Argentina Asia Pacific Rim Symantec Australia Level 2 1 Julius Avenue North Ryde NSW 2113 Sydney Australia Brazil Symantec Brasil Market Place Tower Av Dr Chucri Zaidan 920 12
111. ption to protect data on page 105 Improving performance on page 37 19 Introducing Symantec pcAnywhere 20 C HAPT Installing Symantec pcAnywhere Installation procedures might vary depending on your work environment and which installation option you choose This chapter focuses on installing the full version of pcAnywhere from the installation CD If your network administrator has provided a custom installation package some of the topics discussed in this chapter might not apply to you When in doubt contact your system administrator for guidance This chapter contains the following m Preparing for installation a Installing pcAnywhere m Opening pcAnywhere after installation m Registering pcAnywhere a Updating pcAnywhere a Uninstalling pcAnywhere If you are a network administrator or other IT professional and need assistance with creating building and deploying customized installation packages for network installations consult the Symantec pcAnywhere Administrator s Guide Preparing for installation Before you install pcAnywhere make sure that your computer meets the system requirements You should also review the Readme file on the installation CD for any last minute changes that you might need to know about 21 Installing Symantec pcAnywhere System requirements pcAnywhere runs on Windows 9x Windows Millennium Edition ME Windows NT and Windows 2000 and requires at a mi
112. puter connect to the host computer For more information see Starting a remote control session on page 62 About cable modems Unlike traditional modems which convert analog and digital signals to exchange data over a telephone line cable modems use Internet protocol to transmit data over a cable television line Because cable modems use TCP IP to transmit data you must use TCP IP as the connection device for your connection items You can also use the default network connection item in pcAnywhere Manager which is already configured for TCP IP About digital subscriber lines Digital subscriber lines such as ADSL or DSL are high speed Internet connections offered by an Internet service provider SP You operate as though you are on a network and are assigned an IP address You must use a network connection to connect to another computer using pcAnywhere About ISDN lines 30 Integrated Services Digital Networks SDN are digital telephone services that can transmit digital and voice data at much faster speeds than traditional modems If an ISDN device is installed and configured properly on your computer pcAnywhere automatically detects it and adds it to connection device list Use this device for ISDN connections if you are in Making connections North America In Europe you must select the ISDN via CAPI connection device regardless of whether the name of the ISDN device appears in the connection device list
113. r group name If you are using Novell Bindery authentication you must specify a logon server and a valid user name a For Web based authentication methods specify a server name and the logon information for an individual user m For pcAnywhere authentication specify a user name and password 6 Click OK in both dialog boxes Configuring logon security The connection and logon options enable you to control the level of security for connections and remote access For example you can control how many times a remote user can enter the wrong password before being locked out 97 Securing your computer and sessions To configure logon security 1 In the pcAnywhere Manager window click Hosts 2 Right click the host connection item that you want to configure then click Properties 3 On the Security Options tab check Prompt To Confirm Connection if you want to receive notification when a remote user attempts to connect to your computer then specify what should happen next if you fail to respond to the confirmation prompt as follows m Specify how many seconds you have to respond to the prompt The default value is 10 seconds m Check Disconnect If Time Out to disconnect the remote user after expiration of the specified time out period pcAnywhere Host Properties NETWORK E xj Connection Info Settings Callers Security Options Conference Protect Item m Connection options
114. rectory Service Validates a user or group by checking a user list stored in an LDAP 3 0 compliant directory service This table explains the Web based authentication methods that are available Web based Explanation authentication methods FTP Caller Lets a host that is running on an FTP server validate a user Authentication by checking a user list associated with the FIP service User HTTP Caller Authentication HTTPS Caller Authentication Netscape LDAP Caller Authentication name and password are sent over the network in clear text Lets a host that is running on an HTTP Web server validate a user by checking a user list associated with the HTTP service User name and password are sent over the network in clear text Lets a host that is running on an HTTPS Web server validate a user by checking a list associated with an HTTPS service This method is more secure than FTP and HTTP authentication because the user name and password are encrypted before they are sent over the network Validates a user by checking a list stored in an LDAP 3 0 compliant directory service For more information see the Symantec pcAnywhere Administrator s Guide 95 Securing your computer and sessions Setting up caller accounts 96 Before you can start a host session and allow others to connect to your computer you must set up a caller account that specifies the logon information and what method you want to use
115. rformance eroaa a a a aa 37 Issues that affect performance oie R a a 38 Discovering optimum performance settings 0 eee 39 Getting connected Allowing others to control your computer Managing host CONNECTIONS 0 cc eceee cee eeeeeeeeeeeeeeeeeeteeeeteeeeneeennees 43 Creating a new host connection item ecccccccrcrcresesrere 44 Modifying a host connection item ssesseeseereesrersrersrrrrsrerrees 44 Setting UP a NOst Toner ea e E E aneenate aed 45 Selecting the host connection method eccccccccrccresrse 46 Controlling the host sessiony s cis eiiesepaatesge ta daneeeeieeheeteeetey ackaeets 47 Protecting the host Computer ansis ine ei ag Ene RGA 49 Starting a NOStISESSION sennen e a a a a aa i a 50 Waiting for a COMMECTION sesssesseessseisrersrersrerisrersreesrnesssrisrerrees 50 Calling mic mote COMPULEL sssistedeseersdssexetesneceneede R 51 Accepting a voice first Call occ iiiecccceeeseceteeteeeeteesteeterenteesneeenes 51 Ending a host session srira a A heey tat ete 52 Letting multiple remote users hold a conference ceeeeeeeeeeeees 52 Setting up the conference host oo eee eeeeceeeeeeteeetteeneeeteeentes 53 Starting as Conference iredi lela sept EE aes a a a E 54 Controlling another computer remotely Setting up a remote CONNECTION woo cece nteeeenneteeeenias 55 Configuring direct CONNECTIONS 1 eee eceteeeeeceteeeeteeesteeeetseees 56 Configuring modem or ISDN connections n 57 Configuring network CONNECTIONS 1
116. rity of the host during and after a session 47 Allowing others to control your computer 48 To set the host startup options 1 2 In the pcAnywhere Manager window click Hosts Right click the connection item that you want to configure then click Properties pcAnywhere Host Properties NETWORK a x Connection Info Settings Caters Security Options Conference Protect Item m Host startup r Modem connection I Launch with Windows I Lock NT Workstation M Run minimized M Run as a service Callback delay 410 seconds m After an abnormal end of session _ After a normal end of session wait 0 minutes for current user to lt 1 reconnect then Wait for anyone Wait for anyone Cancel host Cancel host HJ and secure by J and secure by amp Logoff user Logoff user Festart b computer Restart host computer C Lock NT Workstation Lock NT Workstation Use directory services E Cancel Apply Help On the Settings tab select from among the following host start up options a Check Launch With Windows to automatically start a host session when the host computer is started m Check Use Windows Screen Saver to launch a Windows screen saver whenever the host is waiting for a connection Add a password to prevent unauthorized users from cancelling the waiting host Check Run Minimized to hide the status dialog box A host icon ap
117. rk administrators who use pcAnywhere to manage servers can also use the SPX or NetBIOS protocol depending on the network environment For more information see the Symantec pcAnywhere Administrator s Guide By default TCP IP SPX and NetBIOS remote network connections are configured to connect to a host over a LAN If your remote computer is not connected to a LAN you can use dial up networking to gain access To do so you must have an Internet Service Provider ISP remote access server account RAS or a Virtual Private Network VPN account This type of connection is called dial up networking or remote access Customizing modem connections If a modem is installed and properly configured on your computer pcAnywhere will automatically detect it and add it to the list of connection devices in the Connection Info tab Choose this modem definition for modem connections Use the Windows control panel to add configure or modify the settings of a modem Generally you should use the default modem settings however you can select custom settings for pcAnywhere sessions Configuring dialing properties 132 Depending on your location and telephone service you might need to specify additional dialing information to connect to another computer over a modem This information might include calling card information a special prefix for connecting to an outside line or the code to use to disable call waiting If you work in multiple loc
118. rmance and display settings for remote control sessions You can control the size of the host desktop reduce the number of colors that are displayed as well as other settings to improve performance and navigation Use the Remote Communications tab to view or customize modem or network settings 127 Customizing Symantec pcAnywhere options Configuring remote operations Screen resolution and color level have a direct impact on performance Other factors include cache file size pcAnywhere stores data in a cache file to avoid resending the same data over the connection thus improving performance The size of the cache file depends on available disk space pcAnywhere never uses more than 50 percent of available disk space for a cache file If you connect to multiple hosts at the same time consider reducing the cache file size to ensure that there is sufficient cache for each host session For more information see Connecting to multiple hosts on page 65 pcAnywhere Options 7 x Host Operation Remote Operation Host Communications Remote Commu 4 gt m Performance ColorScale peAnywhere cachefile size 16384K w I Allow connection to multiple hosts IV Optimize desktop for remote control IV Disable host s Active Desktop 7 Reduce host desktop area to match remote Navigation I Screen scaling I Local full screen display P Host active window tracking Cancel Apply Help
119. rsion of pcAnywhere For more information see the Symantec pcAnywhere Administrator s Guide The ability to lock a configuration set to prevent tampering with pcAnywhere configuration files executables and registry settings For more information see the Symantec pcAnywhere Administrator s Guide The ability to protect the security of pcAnywhere configuration using policy management Policy management lets administrators choose which user interface items users can view or modify This feature is available only for Windows NT and Windows 2000 Increased customization pcAnywhere gives administrators more flexibility in customizing pcAnywhere New customization features include pcAnywhere Packager Using pcAnywhere Packager administrators can create and deploy custom installation sets to enhance security or performance or reduce the amount of disk space needed to install or run pcAnywhere This feature is available only for Windows NT and Windows 2000 Symantec Web Deployment Tool The Symantec Web Deployment Tool lets administrators deploy pcAnywhere on the Internet or on a corporate intranet Pre configured installation packages Administrators can install these packages or use them as templates for building their own custom installation packages Object linking and embedding OLE automation OLE automation lets administrators write applications to automate certain functions within pcAnywhere 15 Introducing S
120. s not exist in the source folder it is removed from the destination folder You should exercise caution when cloning folders To avoid deleting important information perform a comparison of the two folders first For more information see Comparing folders on page 78 Cloning folders 90 Before performing this procedure perform a comparison of the two folders to avoid losing data Files and subfolders located in the destination directory that do not exist in the source folder will be deleted Duplicate files and subfolders in the destination folder will be replaced even if they are more recent than the files and subfolders in the source To clone a folder 1 Inthe pcAnywhere File Manager window open the destination folder where you want to put the duplicated files and subfolders Open the source folder that you want to duplicate On the File menu click Clone In the confirmation dialog box click Yes Safeguarding your system and data m Securing your computer and sessions Using encryption to protect data Monitoring and recording sessions 92 Securing your computer and sessions Security is a paramount concern when allowing remote access to your computer When others remotely connect to your computer they potentially have access to your files email messages and address book programs and computer configuration If you are connected to your company s network they can also access any ser
121. s tab specify the number of times that you want pcAnywhere to attempt to connect to the host after a failed connection Managing remote connection items 3 Specify the number of seconds pcAnywhere should wait between connection attempts 4 Click OK Managing remote connection items Remote connection items contain the connection and security information needed to remotely connect to a host computer perform operations and end a session These items appear as icons in the pcAnywhere Manager window You can modify the default connection items or create your own Creating a new remote connection item For more control over your connections you can create your own remote connection items that contain unique settings for connecting to different hosts For example suppose you need to remotely connect to several different host computers on the same network Rather than change the connection settings for the network connection item each time you connect to a different host computer you can create a separate remote connection item that contains the unique IP address and logon information for each host to which you want to connect For more information see Setting up a remote connection on page 55 To create a new remote control connection item 1 Inthe pcAnywhere Manager window click Remotes 2 On the File menu click New 61 Controlling another computer remotely Modifying a remote connection item The settings in t
122. s the following What is encryption a What are the most common encryption methods Understanding the trade offs a How pcAnywhere works with encryption m Setting up encryption on your computer What is encryption Encryption is a method of encoding data so that only those who have the code can decipher the data Computer encryption uses mathematical algorithms to encode the data usually by substituting or scrambling characters or strings of characters The encrypted data is sent with a cryptographic key which contains the information needed to decipher the code and unscramble the data 105 Using encryption to protect data What are the most common encryption methods The two most common forms of encryption are symmetric and public key Each method has unique advantages and disadvantages The most effective forms of encryption use a combination of both What is symmetric encryption Symmetric encryption encodes and decodes data using the same cryptographic key When you send data using this method both the sender and the recipient share the same key This encryption method is generally faster than other methods but it is not without risk Because the key is sent with the data it is important to distribute the key securely It is possible for someone to intercept the data and discover the key An even greater threat is the possibility that someone could alter the data without either the sender or recipient s knowledge
123. se depends on what type of ISDN you have In Europe you must choose the ISDN via CAPI connection device For other locations choose the ISDN device that is listed by name in the device list To set up a modem or ISDN connection 1 In the pcAnywhere Manager window click Remotes 2 Right click the connection item that you want to configure then click Properties 3 On the Connection Info tab do one of the following For modem connections select the name of your modem a For ISDN connections in Europe check ISDN via CAPI m For all other ISDN connections select the name of your ISDN device 4 Ifyou want the connection to default to file transfer mode check Launch in File Transfer mode 5 Click OK To connect to a host computer using a modem or ISDN you must specify the dialing information needed to connect to the host Depending on your location this information may be as simple as specifying the area code and telephone number for the host computer However some locations require that you dial a special number to get an outside line or use a calling card for long distance service To use dialing properties for connections 1 In the pcAnywhere Manager window click Remotes 2 Right click the modem connection item that you want to configure then click Properties 57 Controlling another computer remotely 6 7 On the Settings tab click Use dialing properties and phone number For information about configuring
124. servers manage information about network users and resources Network administrators can use the Directory Services tab to configure a directory server For more information see the Symantec pcAnywhere Administrator s Guide 129 Customizing Symantec pcAnywhere options 130 Customizing connection devices Before you can use pcAnywhere to connect to another computer you must configure a host or remote connection item depending on whether you want to let others connect to your computer or whether you want to control another computer remotely One of the first steps in configuring a connection item is to choose a connection device A connection device is the type of hardware a computer uses to handle connections In most cases you can use the default settings for these devices however some devices do require specific information from you This information is configured on the connection item Connection Info tab For more information see Setting up a host computer on page 45 and Setting up a remote connection on page 55 This chapter contains the following Customizing network connections Customizing modem connections m Customizing ISDN connections m Customizing European ISDN connections m Customizing direct connections Configuring infrared connections 131 Customizing connection devices Customizing network connections Most pcAnywhere host and remote network connections use TCP IP Netwo
125. so have the option to limit the length of time that a user can stay connected By setting time limits you can protect your computer from a malicious user who wants to disrupt network service by overwhelming the server as well as from innocent users who unintentionally forget to end a session To specify caller privileges 1 In the pcAnywhere Manager window click Hosts 2 Right click the connection item you want to configure then click Properties 3 On the Callers tab right click the caller item that you want to configure then click Properties 4 On the Privileges tab do one of the following a Click Superuser to let the user have full access rights Limiting access privileges a Click Specify individual caller rights to limit access rights then check or uncheck the options you want to allow or restrict access to pcAnywhere Caller Properties New Caller x Identification Callback Privileges Protect Item r Caller rights Superuser caller has full access rights to host machine Specify individual caller rights Z Allow caller to blank screen IV Allow caller to upload files T Allow caller to cancel host IV Allow caller to download files I Allow caller to restart host IV Allow use of Ctrl Break Time limits T Limit time allowed per session minute IV Caller subject to inactivity timeout Command to execute after connect l Cancel Apply Help Specify whether you want to li
126. stall the previous version of pcAnywhere located on the installation CD Yahoo Pager No longer provided Where to find more information In addition to the technical support options that are described in the back of this manual pcAnywhere includes features designed to assist you in using the software You can access some of these features like the online Help and software wizards while running pcAnywhere however some features are available only on the Symantec pcAnywhere CD Information on the Symantec Web site Check the Symantec Web site www symantec com pcanywhere for answers to frequently asked questions troubleshooting tips online tutorials and the latest product information Information on the pcAnywhere CD 18 If you need more technical information the Symantec pcAnywhere CD includes the Symantec pcAnywhere Administrator s Guide This document contains information specific to network administrators IT and information security IS professionals Refer to this guide for information on advanced procedures Where to find more information Using pcAnywhere software wizards pcAnywhere software wizards help guide you through some of the more complicated tasks Software wizard Helps you For more information see Data Encryption Optimization Set up data encryption for the host and remote computers Determine which settings help you achieve optimum performance Using encry
127. synchronizing 89 finding files and folders 75 flow control 137 folders cloning 90 comparing 78 deleting 77 renaming 77 selecting overwrite options 80 synchronizing 89 FTP authentication 95 Full product explained 23 Search the online Help index for more information 149 G gateways 17 global options modifying 123 Go list 75 H hiding host status dialog box 48 Host Communications tab 124 host connection items configuring 45 creating 44 customizing 125 defined 31 explained 43 host icon 50 host keyboard locking 67 host name specifying 125 host online menu 50 Host Only product explained 23 Host Operation tab 124 host screen blanking 67 matching to remote 66 resizing on remote 66 switching focus 67 host sessions accepting calls from remote 51 blanking screen 102 calling a remote 51 configuring connection devices 46 configuring startup options 48 ending 49 52 playing back 70 recording 118 securing 48 98 102 specifying host name 125 starting automatically 48 timing out 103 transferring files 83 using Internet 29 waiting for connections 50 with multiple remote users 52 host defined 12 43 HTTP authentication 95 HTTPS authentication 95 I improving performance 37 inactivity time out 103 infrared connections 138 installation of upgrades 23 preparation for 21 procedures 24 Integrated Services Digital Networks See ISDN Integrity Checker See Symantec pcAnywhere Administrator s Guide Internet conn
128. t clipboard to the remote clipboard or vice versa Lets the remote and host users communicate by typing a conversation in a chat window Records the session activities to a file for later playback Saves a screen shot of the session for later viewing Suspends the data session to allow a voice conversation over the same phone line without breaking the connection 34 Using the remote desktop Icon Meaning Explanation i Send Ctrl Alt Del to host Restart host computer A End remote control session 3 Encryption level indicator si mE 00 00 Session status indicator On Windows NT opens the Windows Task Manager so that the remote user can switch tasks or log on or off of NT Restarts the host computer Ends the remote control session returning the pcAnywhere Manager window Displays the level of encryption used during the session The color of the padlock indicates the encryption used The number of locks increases with the level of security Monitors incoming and outgoing data activity and displays the length of time you are online Printing remotely If you want to print a file located on the host computer to a printer at your location during a remote control session you must specify your printer information in pcAnywhere If you do not configure remote printing on your computer your files are sent to the host computer s default printer When adding a printer you must have t
129. tation that came with your modem or the Windows documentation To customize modem connections 1 2 Properties 3 use 4 Click Details Do one of the following m Inthe pcAnywhere Manager window click Hosts a Inthe pcAnywhere Manager window click Remotes Right click the connection item that you want to configure then click On the Connection Info tab select the modem device that you want to 133 Customizing connection devices 5 Modify the settings that you want to change General Connection Options B Hayes Accura 144 FAX144 Port Communications Port COM2 Ba r Speaker volume of High Hie S m Maximum speed 19200 x I Only connect at this speed 6 Click OK 7 Inthe Connection Info dialog box click OK Customizing ISDN connections 134 If an ISDN device is installed and properly configured on your computer pcAnywhere will automatically detect it and add it to the list of connection devices in the Connection Info tab Choose this modem definition if you are using ISDN in any location except Europe If you are using ISDN in Europe you must select ISDN via CAPI For more information see Customizing European ISDN connections on page 135 An ISDN device works much like a modem except that it uses digital signals to transmit and receive data The configuration requirements are similar For more information see Customizing modem conn
130. ter remotely 4 Type either the network host name or IP address of the computer to which you want to connect 5 Click OK Including logon information To save a step and avoid having to enter a logon name and password each time you connect to a host you can include this information in your connection item file pcAnywhere automatically provides the logon information once you have established a connection To include logon information 1 In the pcAnywhere Manager window click Remotes 2 Right click the connection item that you want to configure then click Properties 3 On the Settings tab check Automatically login to host upon connection 4 Type your logon name Type your password 6 If you are connecting to a Windows NT or Windows 2000 host and have been assigned to a domain type your domain name using the format domain user 7 Click OK Automatically redialing if the host is busy 60 Sometimes you are not able to connect to a host computer on the first attempt A connection might fail because the host is busy because of a network problem or for a variety of other reasons that might be resolved by reconnecting To save time you can set up a modem or network connection item to redial the host a certain number of times at specific intervals To set the redial options 1 In the pcAnywhere Manager window right click the direct connection item that you want to configure then click Properties 2 On the Setting
131. the host computer The first line of defense in protecting your computer and network from unauthorized access is to select the strongest method of user authentication that your computer environment can support User authentication is the method by which a remote user who attempts to connect to your computer is checked against a list of valid users to ensure that the remote user has permission to access your computer pcAnywhere requires that you select some method of user authentication for a host session You can further control the level of access a remote user has to your computer once a connection has been established For instance you can restrict a remote user s access to specific files 49 Allowing others to control your computer For more information see Securing your computer and sessions on page 93 Starting a host session Host online menu You can host a remote control session in one of three ways Launching a host to wait for connections from authorized remote users For more information see To wait for a call from a remote computer on page 51 a Initiating a connection with a remote computer then allowing the remote user to take control For more information see To call a remote computer on page 51 m Accepting a voice first connection over a telephone line then switching to data mode using the same connection For more information see To wait for a voice first call from the remote o
132. tools Packager provides administrators with more flexibility and stronger security options for building and deploying customized installations Extended OLE automation replaces the need for scripting Existing scripting functions are included in the OLE classes To improve performance pcAnywhere no longer scans for viruses during file transfers Not supported in this version No longer supported No longer supported See the Symantec pcAnywhere Administrator s Guide See the Symantec pcAnywhere OLE Automation Guide on the installation CD If you do not have an antivirus program visit the Symantec Web site www symantec com downloads to download a trial version If you need to use this feature install the previous version of pcAnywhere located on the installation CD If you need to use gateways install the previous version of pcAnywhere located on the installation CD If you need to use online services install the previous version of pcAnywhere located on the installation CD 17 Introducing Symantec pcAnywhere Removed feature Reason for removal For more information Banyan and IPX No longer supported If you need to use these protocols protocols install the previous version of pcAnywhere located on the installation CD DOS and No longer supported If you need to connect to a Windows 3 X computer that uses one of backwards these operating systems compatibility in
133. trol session with a host in one of four ways Connecting to a host computer in remote control mode For more information see Connecting to a host computer on page 64 The remote computer connects to the host computer in remote control mode This method of connection is the most common Starting a connection in file transfer mode For more information see Transferring files without starting a remote control session on page 84 Waiting for a connection from the host computer For more information see Waiting for a host connection on page 64 Initiating a voice conversation with the host user using a modem connection For more information see To wait for a voice first call from the remote on page 52 and To make a voice first modem connection to the host on page 65 Once the connection is established the remote desktop appears on your computer which displays the host s computer screen and the remote online toolbar Restore Move Size Minimize O Maximize Full Screen File Transfer Transfer Clipboard Ghat Switch to voice Send Gtrl Al Del Restart Host End Session For more information see Using the remote desktop on page 33 Controlling another computer remotely Connecting to a host computer You can connect to a host directly using a modem or over a network however you can only connect to a host that is waiting for connections on the same type of connecti
134. uble click the host connection item that you want to run Calling a remote computer The host computer can initiate a connection with a remote computer The remote computer resembles host behavior in that it must be waiting for the connection However unlike a typical host session after the connection is established the remote computer controls the activities on the host Use this method for added security if you do not want remote users to initiate connections with your computer To call a remote computer 1 In the pcAnywhere Manager window click Hosts 2 Right click the host connection item that uses the same connection device that the remote computer is waiting on then click Call Remote 3 Do one of the following a For dial up or modem connections type the telephone number for the remote computer then click OK a For network connections type the host name or IP address then click OK Once the connection is made the remote user can take control of the host computer Accepting a voice first call Voice first connections require a modem The remote and host users have a voice conversation and then switch to data mode using the same connection Use this method to save time if you need to speak with the host user over the telephone before starting the remote control session 51 Allowing others to control your computer The remote user initiates the call and the host computer must be waiting for the call To wa
135. uthorized remote users connect to your computer and take control of it The remote user sees your computer screen and can open files or programs that you have given the user permission to access In a corporate setting your system administrator may be responsible for setting up a host server so that people can connect to the network while away from the office However there are a number of reasons why you may need to set up your computer as a host For example you can set up your office computer as a host so that your system administrator can remotely fix a problem or so that you can connect to your office computer when working from home This chapter contains the following m Managing host connections m Setting up a host computer m Starting a host session m Ending a host session Letting multiple remote users hold a conference Managing host connections Host connection items contain the connection and security information that the host requires to let a remote user connect perform operations and end a session These items appear as icons in the pcAnywhere Manager window You can manage your host connections by creating new connection items that contain unique settings for each type of connection Allowing others to control your computer that the host supports or by modifying the settings of an existing connection item Creating a new host connection item For more control over your connections you can create unique c
136. ver workstation or other network resources to which you have access Symantec pcAnywhere has a number of built in security features designed to ensure a secure remote computing environment This chapter contains the following m Preventing unauthorized access Limiting access privileges m Securing sessions m Protecting your configuration settings Preventing unauthorized access When you set up a host computer so that others can connect to it one of your primary concerns should be to protect the host from unauthorized access pcAnywhere requires that you set up a logon account for users who connect to your computer and select an authentication method to verify their identities 93 Securing your computer and sessions Choosing an authentication method 94 In a corporate environment your network administrator might use a directory server like Active Directory Server ADS or Novell Directory Server NDS to create and maintain user accounts to control access to the corporate network These accounts can be for individual users or groups of users The process of taking a user s credentials and verifying them against a directory or access list is called authentication You must select some method of authentication regardless of whether you are connected to a network The authentication method you choose depends on your computing environment If you are not sure which method to use contact your network administrator
137. ver files and folders on both the host and the remote computers so you can copy move and delete files or folders on either computer You can also create new folders which is useful if you want to create a special directory for files Creating new folders You can create a new folder for storing files on either the host or remote computer To create a new folder 1 In the pcAnywhere File Manager window select the folder or drive in which you want to create the new folder On the File menu click New Folder Type the name of the new folder Press Enter Deleting files and folders You can delete files and folders on either the host or remote computer To delete files or folders 1 In the pcAnywhere File Manager window select the file or folder that you want to delete Press Delete 3 Inthe confirmation dialog box click Yes Renaming files and folders You can rename files and folders on either the host or remote computer To rename a file or folder 1 In the pcAnywhere File Manager window select the file or folder that you want to rename 2 On the File menu click Rename 77 Transferring files and folders 3 Type a new name 4 Press Enter Copying files and folders You can copy a file or folder from one computer to another To copy files and folders 1 In the pcAnywhere File Manager window right click the file or folder that you want to copy then click Copy 2 Navigate to the location on
138. works much like Windows Explorer You can sort files by name type size or date and view or hide file details Navigating in pcAnywhere File Manager Getting to files quickly If you know the location of the file you want you can get there quickly by typing the path name in the folder list box The six most recent path names are saved in the Go list box so you can get to your files even faster This list is dynamic the most recently typed path name is listed at the top and older path names are replaced by newer ones You can maintain a separate Go list for both the host and remote computers Note To use this feature both computers must be running pcAnywhere version 10 0 or above To go to a recently visited file location a In either the left or right pane in the pcAnywhere File Manager window click the down arrow next to Go then select an entry in the list box Go j c spreadsheets c Windows Tagging files and folders Tagging lets you quickly select files and folders in your directory This feature is useful if you have a large number of files or folders to transfer You can also use wild card characters to tag certain files in your directory such as all doc files Tagging files Use this feature to quickly select all files in your folder so you can transfer them To tag all files in a folder 1 In the pcAnywhere File Manager window open the folder that contains the files that you want 2 On th
139. ymantec pcAnywhere Improved performance 16 pcAnywhere s main window has been modified to make it easier to navigate and differentiate between host and remote modes Performance enhancements include Optimization Wizard The Optimization Wizard walks users through the steps of optimizing a connection highlighting the options that are available for improving performance and informing users of trade offs between performance and security pcAnywhere File Manager enhancements that make it easier to find and select files and folders for file transfer The Go menu lets you quickly navigate to recently visited files and folders Tagging features let you quickly select files or folders for file transfer or synchronization You can also use wild card patterns to tag files and folders The ability for ISDN CAPI users to select channel bonding when using the host callback feature This version also addresses performance issues involving CAPI channel bonding What s changed in this version Removed features To keep pace with the latest technologies some features are no longer supported in pcAnywhere If you are upgrading from a previous version of pcAnywhere consult this table for guidance Removed feature Reason for removal For more information pcA Config and AWCustom32 Scripting Virus scanning pcAnywhere for Tivoli Gateways Online services pcAnywhere Packager replaces these administrator
140. you want to configure then click Properties On the Callers tab right click the caller item that you want to configure then click Properties On the Callback tab check Callback the remote user x Identification Callback Privileges Protect Item I Callback the remote user Phone number Ge IF you leave the callba g prompted for a phone Cancel Apply Help Type the telephone number for the remote modem Click OK Limiting access privileges As a host you can specify who can connect to your computer and what they are allowed to do For example you can set up your computer so that you can connect to it and have full access rights You can also create 99 Securing your computer and sessions accounts on your computer to let your coworkers retrieve files but restrict them from restarting your computer This information is controlled in the Callers property page Depending on your operating system you can also restrict users from accessing specific drives Specifying caller privileges 100 Caller privileges let you limit the level of access that a remote user has to your computer You can control whether a user can perform certain functions such as blanking your screen during a session restarting your computer or cancelling your host session Note that if you want to let a remote user synchronize or clone folders on your computer you must enable both upload and download privileges You al
141. your computer during a remote control session Transferring files To start a file transfer from a remote computer 1 On the remote online menu click pcAnywhere gt File Transfer 2 In the either the left or right pane of the pcAnywhere File Manager window open the folder in which you want to place the files 3 Inthe opposite pane select the files or folders that you want to transfer 4 On the File menu click Transfer In the confirmation dialog box click Yes Transferring files from a host computer As a host user you can transfer files from the host computer to the remote or from the remote to the host computer during a remote control session A dialog box appears on the remote computer which provides status information and the option to cancel the file transfer To start a file transfer from a host computer 1 On the host online menu click File Transfer gt Controlled by Host 2 In the either the left or right pane of the pcAnywhere File Manager window open the folder in which you want to place the files 3 Inthe opposite pane select the files or folders that you want to transfer 4 On the File menu click Transfer In the confirmation dialog box click Yes Letting the remote user control the file transfer During a remote control session the host user can give control of the file transfer to the remote user To let a remote user take control of the file transfer On the host online menu click File
142. ype of installation selected When the installation is complete restart your computer Opening pcAnywhere after installation If the installation screen does not appear automatically after you insert the pcAnywhere installation CD manually run the setup program then continue with the installation procedures To run the pcAnywhere setup program manually 1 Insert the Symantec pcAnywhere CD into the CD ROM drive On the Windows taskbar click Start gt Run 3 Type lt CD ROM drive letter gt setup exe For example D setup exe 4 Click OK 5 Install pcAnywhere For more information see To install Symantec pcAnywhere on page 24 Opening pcAnywhere after installation Symantec pcAnywhere is installed in the Windows Program Files directory and is listed on the Windows taskbar To open Symantec pcAnywhere On the Windows taskbar click Start gt Programs gt Symantec pcAnywhere pcAnywhere opens displaying the pcAnywhere Manager window For more information see Introducing pcAnywhere Manager on page 32 Registering pcAnywhere Register your copy of pcAnywhere to receive future product announcements and other notices and updates If you skipped registration during the installation you can register later To register your copy of pcAnywhere 1 On the Windows taskbar click Start gt Programs gt Symantec pcAnywhere 25 Installing Symantec pcAnywhere 2 In the pcAnywhere Manager win

Symantec PcANYWHERE Host & Remote 10.5 for PC

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Symantec PcANYWHERE Host &amp; Remote 10.5 for PC

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Symantec PcANYWHERE Host & Remote 10.5 for PC