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Symantec Norton SystemWorks For Macintosh 3.0 (10067437) for Mac

1. Back Forward Stop Refresh Home AutoFill Print Mail LO https www secure symanteo com techsupp nsys mac nsys_mac_2_info_register html go tive Home Page Apple Appie Suport Apple Store Mac macosx Microsoft MacTopia office for Macintosh MSN a 9 symantec support home amp home office small business o samoneg united states T giobal sites stage two common solutions stato l products and services my product is Norton SystemWorks for Macintosh 2 0 change product l purchase suppor register your software amp update your privacy preferences j security response Fill in the form below to register your software with Symantec s Customer Database Registration E qualifies you for technical support disk and manual replacements and other valuable services downloads Related information AIOISIH yaaeas f about symantec Note After submitting the form you ll have an opportunity to update your privacy options g Pi 3 ES g 8 search i feedback If you are located outside of North America with the exception of U S Territories you may contact Customer Service in your region for product registration Please navigate to http www symantec com globalsites htm and select your region from the Support drop down menu 1995 2003 Symantec Corporation All rights reserved Legal Notices Personal Information Privacy Policy Poli First Name required Last Name required
2. 40 Installing Norton SystemWorks for Macintosh After installation 13 Choose whether or not you want to run LiveUpdate to ensure your software is up to date O If you choose not run LiveUpdate now it should be done at a later time to ensure that you have the most recent program updates to Norton SystemWorks Install Norton SystemWorks 3 0 Install Software Destination on Type The software was successfully installed Click Restart to finish installing the software 14 When installation is complete click Restart Why you should restart your computer immediately How Norton When you restart your Macintosh the Norton FileSaver tool starts working ae ah pel a by taking its first snapshot of your hard disks within five minutes after you files on page 50 restart Other Norton SystemWorks tools use this snapshot to help you recover after a crash After installation Now that you ve installed Norton SystemWorks you need to complete the following tasks Make sure you have restarted your computer See If you cannot eject the CD on page 41 Register your software to take advantage of program See Register Norton updates and other benefits SystemWorks on page 41 Installing Norton SystemWorks for Macintosh 41 Register Norton SystemWorks Get information about additional features and programs that are included on the CD Be sure you have run LiveUpdate to check for the mos
3. In addition there is always the chance that a disk will fail a file that you need will be lost or unreadable or your Macintosh will not perform the way that it should Norton SystemWorks for Macintosh helps you solve and prevent disk problems repair damaged disks recover deleted files and optimize hard disk performance Plus you are able to keep Norton SystemWorks up to date over the Internet What s new in Norton SystemWorks for Macintosh Norton SystemWorks for Macintosh now includes Complete antivirus protection of both Mac OS X 10 1 5 and later and Mac OS 8 1 to 9 x in one version Quarantine of infected files that cannot be repaired Scan on mount of removable disks including CD Zip and floppy which further extends the security of your data Tool drawer which allows customized and maximized access to your antivirus tools 26 About Norton SystemWorks for Macintosh Norton SystemWorks features The Norton QuickMenu from which you can modify Auto Protect Identification and repair of Windows and DOS viruses in files and archives so that hidden PC viruses cannot be planted in your computer and spread to Windows computers Scan and repair of files that are inside archives excluding Stuffit without user prompt Symantec Launcher a new main window from which you can open all Norton SystemWorks tools as well as other Symantec products that are installed on your computer An Emergency Launcher that provides a single scre
4. Norton Disk Doctor Norton DiskDoctor r Tests for Macintosh HD Checking Partitions Complete Checking Directories Catalog Structure h Checking Files Waiting aN E Examining Macintosh HD Skip Disk Sa Disks remaining to be examined 0 This window shows the progress of Norton Disk Doctor as it runs its series of tests on each disk 3 Youcan select any of the following during an examination Your options are Skip Skip a test Skip Disk Skip the remaining tests for this disk If another disk is selected Norton Disk Doctor proceeds to examine it Stop Stop examining all disks If your disk is damaged severely and you choose not to fix problems Norton Disk Doctor might be unable to finish diagnosing the disk Norton Disk Doctor informs you when it cannot continue 96 Examining repairing and recovering disks Start Norton Disk Doctor When Norton Disk Doctor is finished it displays the results for each disk tested in a report window An error found might be caused by the disk directory changing during the examination process To determine whether a reported problem is a false error you can run Norton Disk Doctor again from your hard drive to see whether the error appears again If it does not appear again then you can safely ignore it If Norton Disk Doctor finds a problem Location and description of problem Recommended action Available a
5. Customizing Norton AntiVirus About User Preferences Set Auto Protect Preferences Determine how you want Norton Auto Protect to monitor viruses and repair infected files To set Auto Protect Preferences 1 Inthe Norton AntiVirus main window click Preferences FWN changes In the Preferences window click the Auto Protect tab Click Launch Auto Protect Preferences In the Norton Auto Protect window click the lock icon to make 5 Inthe Authenticate dialog box type your administrator name and password 6 Click OK 7 Select the Auto Protect options that you want Your options are Auto Protect Automatic Repair Quarantine Scan Disks when mounted Scan compressed files Provides automatic virus monitoring amp d If you turn Auto Protect off all other automatic options are unavailable Automatically repairs infected files found Automatically quarantines files that cannot be repaired Automatically scans removable media such as CDs Zip drives or an iPod when they are inserted in your computer Automatically scans compressed files 8 Close the window to save your changes About User Preferences You can change the preferences that were set up when you installed Norton AntiVirus for Macintosh Moreover individual users can specify their Norton AntiVirus settings For maximum protection do not change default preferences on the Scan Repair and Reminder tabs Custo
6. FL 6 GA Sales Tax See Table 4 IA 5 IL 6 25 IN 5 KS 4 9 LA 4 MA 5 MD 5 ME 6 MI Shipping amp Handling 995 6 MN 6 5 MO 4 225 NC 6 NJ 6 NY 4 OH 5 OK 4 5 PA 6 SC 5 TN 6 TX 6 25 VA 4 5 WA 6 5 WI 5 Please add local sales tax as well as state sales tax in AZ CA FL GA MO NY OH OK SC TN TX WA WI TOTAL DUE FORM OF PAYMENT Check One _ Check Payable to Symantec Amount Enclosed Visa Mastercard AMEX Credit Card Number Expires Name on Card please print Signature U S Dollars Payment must be made in U S dollars drawn on a U S bank MAIL YOUR CD REPLACEMENT ORDER TO Symantec Corporation Attention Order Processing 555 International Way Springfield OR 97477 800 441 7234 Please allow 2 3 weeks for delivery within the U S Symantec and Norton SystemWorks are trademarks of Symantec Corporation Other brands and products are trademarks of their respective holder s 2003 Symantec Corporation All rights reserved Printed in the U S A 9
7. Protect disks Norton FileSaver starts when your computer does and records changes to patel heal your disks including file additions and deletions This information is used page 50 by UnErase Norton Disk Doctor and Volume Recover to facilitate disk and file recovery Prevent loss and damage of files and documents Norton Disk Doctor finds and repairs disk problems Even when your hard disk won t restart you can restart from the CD and use Norton Disk Doctor and Norton Disk Navigator to make repairs See When to use Norton Disk Doctor on page 91 Norton FileSaver normally starts when your computer does and saves vital disk directory information that UnErase uses to recover lost files If one of your disks becomes damaged you can use Volume Recover to restore the disk using saved FileSaver information See How Norton FileSaver protects your disks and files on page 50 Speed Disk helps to defragment files and free space and organizes files on your disks to provide faster performance Speed Disk Profile Editor lets you customize file arrangements to match your computing activity See How Speed Disk optimizes on page 116 Wipe Info cleans selected files from your disk preventing the information that you have deleted from being seen by anyone else See When to use Wipe Info on page 119 Repair and recover files Volume Recover works with Norton FileSaver to restore critical information to crashed or accidenta
8. See To check your In Mac OS X the Retrospect Express installer requires an administrator login type on page 36 login and password for authentication To install Retrospect Express 1 FUN Insert the CD into your CD ROM drive Open the Retrospect Express 5 0 folder Double click Install Retrospect Express In the Authenticate dialog box type an administrator password Norton SystemWorks featured products 127 Retrospect Express quick start documentation 5 Click Continue 6 Inthe Licence Agreement window click Agree If you click Disagree the installer quits 7 Click Install You can change from Easy Install to Custom Install to select the Retrospect Express documentation as well as the application 8 Follow the on screen instructions to complete the installation The program files are installed in the Applications folder in a folder named Retrospect Express 5 0 Remove Retrospect Express If you need to remove Retrospect Express from your computer delete files from their installed locations To remove Retrospect Express Drag the following items to the Trash Applications Retrospect Express 5 0 Mac OS 9 and X Library Preferences Retrospect Mac OS X Library StartupItems RetroRunHelper Mac OS X System Preferences Retrospect Mac OS 9 In Mac OS X you must restart your computer before you can empty the Trash Start Retrospect Express See To check your The first time tha
9. Title J9pjOH ded If you are a single user owning one copy of the software please leave the Company field blank inteo com is secure RC4 128 7 On the registration page for Norton SystemWorks for Macintosh type all of the required information 8 Click Submit Registration Installing Norton SystemWorks for Macintosh 43 Read Late Breaking News Read Late Breaking News Norton SystemWorks for Macintosh installs a Late Breaking News link Use this link to get the latest information for your installed software To read Late Breaking News 1 Connect to the Internet If you use America Online AOL to connect to the Internet see If you connect to the Internet through America Online on page 43 2 Inthe Norton SystemWorks for Macintosh folder double click Late Breaking News Late Breaking News Your default Internet browser displays the Symantec Late Breaking News Web page for your product If you connect to the Internet through America Online If you use America Online AOL as your Internet service provider ISP you must connect to AOL before you go to the Symantec software registration page or view the Late Breaking News To connect to the Symantec Web site through AOL 1 Logon to AOL 2 On the AOL Welcome page click the AOL Internet browser 3 Move the AOL browser and any other open AOL windows out of the way 4 In the Norton SystemWorks window do one of the following Double click Register
10. 1 On the Norton Scheduler menu click Reset Scheduled Tasks 2 Inthe verification window click Reset Norton AntiVirus 72 Although Norton AntiVirus Auto Protect monitors your computer for viruses by scanning files when they are created or copied and scanning all disks and removable media when they are mounted Auto Protect might not catch new viruses With Norton AntiVirus you can scan any file folder or disk for viruses Scan disks folders and files Start the Norton AntiVirus main program to scan your disks Norton AntiVirus can scan only those files to which you have access permission Even if you are logged on as an administrator there are certain system files and directories that cannot be scanned Those files can be scanned only if you are logged on with root access However unless you log on as root when you work on your computer there is almost no chance that those files could be infected as Mac OS X is set by default to have the root account disabled If you never log on as root performing scans while logged on as an administrator catches any viruses the computer might have acquired You can customize the way Norton AntiVirus performs scans Norton AntiVirus can check compressed files for viruses but not encrypted files Encrypted files which normally require a password to open them must be decrypted before you scan them 74 Protecting disks files and data from viruses Scan disks folders and
11. 103 inding lost files 107 FireWire devices wiping 121 irmware supported by Retrospect Express 129 oppy disks drives troubleshooting 152 olders disappearing from Desktop 108 displaying information Norton Disk Doctor 106 erasing with Wipe Info 120 fragmentation 115 alert Norton FileSaver 51 defined 115 file 117 G Get Info 105 getting started 45 glossary terms 53 54 H hard disks reformatting 158 159 troubleshooting 151 Help 52 accessing 53 tips for using 53 IDE device wiping 121 infected file repairing 82 installing CD contents 19 Norton Utilities 39 40 instructions user 146 Internet Symantec Web site using to register Symantec products 41 Internet links Late Breaking News 43 K keeping files current 57 Knowledge Base 54 L Late Breaking News reading 43 LiveUpdate checking file dates 62 customizing 61 emptying Trash 62 keeping current with 57 scheduled events 64 updating files 61 using with America Online 59 viewing summary 61 locked disks Volume Recover and 98 Index M Mac OS System restarting from CD 18 Mac OS X hardlink errors 141 Macintosh CD for newer models 22 restarting from CD 18 macro viruses 27 MDB Master Directory Block Norton Disk Doctor messages 136 messages Auto Protect 80 B Tree header 137 Norton AntiVirus 155 Norton FileSaver file fragmentation 51 repair alert 96 Microsoft Excel 27 Microsoft Office viruses 27 Microsoft Word 27 NAV 7 0 QuickScan 15
12. About Norton Disk Doctor messages Directory and file thread record messages Extents tree If you see directory and file thread record messages it might mean that some folders might be empty or can t be opened File thread record errors are not as serious as directory thread records but should be fixed The following are directory and file thread record messages Thread record lt filename gt has an invalid target Parent ID The thread record has an invalid target name Thread record lt filename gt has an invalid reserved byte No directory or file found for thread record lt filename gt The thread record does not point to its associated file associated directory Thread record lt filename gt points to a file or directory The file thread flag for lt filename gt is off but should be on on but should be off These errors indicate that there is damage to a disk directory The thread record is unnecessarily large and is wasting space This message does not indicate damage but should be fixed messages The Extents B Tree keeps track of extents fragments of fragmented files that are not stored in the Catalog B Tree The following are Extents tree messages The extent record does not match a known file The extent record has an invalid fork ID The extent record has an empty descriptor The extent record has an incorrect key starting block number block count These messages usually indicate that
13. Email eurosupport dantz com All other European countries Phone 33 1 55 33 02 10 Fax 33 1 55 33 02 09 Email eurosupport dantz com United States and rest of world Standard Technical Support Phone 925 253 3050 Fax 925 253 9099 Email customerservice dantz com 168 Dantz Development Corporation technical support Contacting Dantz Development Corporation Contacting Dantz Development Corporation North America 4 Orinda Way Building C Orinda CA 94563 USA Phone 925 253 3000 Fax 925 253 9099 info dantz com automated response customer_service dantz com www dantz com Dantz Europe 77 rue du Faubourg St Denis 75010 Paris France Phone 33 1 55 33 02 00 Fax 33 1 55 33 02 09 europe dantz com Glossary access privileges ActiveSync ActiveX alert alias AppleTalk attack signature beam The types of operations that a user can perform ona system resource For example a user can have the ability to access a certain directory and open modify or delete its contents The synchronization software for Microsoft Windows based Pocket PCs A method of embedding interactive programs into Web pages The programs which are called controls run when you view the page A message that appears to signal that an error has occurred or that there is a task that requires immediate attention such as a system crash or a Virus Alert A shortcut icon that points to an original object su
14. coon page 17 you can perform the most effective repairs when you restart from the CD When you restart from the CD you can View and examine files and folders using DiskViewer from the Emergency Launcher See Use DiskViewer on page 20 a Choose from a variety of Norton SystemWorks tools from the Emergency Launcher Tools include Norton Disk Doctor Speed Disk Volume Recover UnErase and Wipe Info See Explore the Emergency Launcher on page 19 a Have Norton Disk Doctor detect and repair problems that can t be fixed if you start normally See Examine your startup disk on page 34 Optimize your startup disk See Optimize a disk on page 116 What tool should you use for your problem Each Norton SystemWorks tool helps you solve a specific type of problem Many recommendations include restarting from the CD For more information about the Norton SystemWorks tools and their operating environments see Protect disks with Norton FileSaver on page 50 You see a folder with a Use Norton Disk Doctor to examine the disk and repair blinking question mark the damage If disk damage can t be repaired you can 2 still recover data with UnErase See Recover files with UnErase on page 107 Emergency assistance 17 Start from the CD Problem Recommendation Your disks or files are damaged Your Mac won t start from your normal startup disk You accidentally reinitialized
15. items to update You can also schedule a future LiveUpdate session LiveUpdate Customize this Update Session Connect to Symantec check for new updates and select only the updates you want m e Update Everything Now Connect to Symantec automatically download and install all available updates Norton Scheduler Set a regular time for your computer to connect to Symantec and update your software E Date Last Checked Wednesday February 5 2003 Date of Last Update Wednesday February 5 2003 Ss symantec Protecting against new threats 61 After updating Update everything now Updating all available files is the fastest method to ensure the latest protection for all your Symantec products To update everything now 1 On the Norton Launcher menu bar click LiveUpdate 2 Click Update Everything Now A status dialog box keeps you informed of the file transfer process Customize a LiveUpdate session If you want to update only one or two items you can select them and omit items that you don t want to update To customize a LiveUpdate session 1 Inthe LiveUpdate window click Customize this Update Session LiveUpdate presents a list of available updates By default all are checked for inclusion in this update session If your files are already up to date no items are available for selection 2 Uncheck the items that you don t want to update See View the 3 Click Update LiveUpdate
16. new threats can be introduced Also some operating system updates may necessitate changes to a program When these events occur Symantec provides new files to address these issues You can get these new files by using LiveUpdate Using your existing Internet connection LiveUpdate connects to the Symantec LiveUpdate server checks for available updates then downloads and installs them About program updates Program updates are minor improvements to your installed product usually available for download from a Web site These differ from product upgrades which are newer versions of entire products Program updates that replace sections of existing software are called patches Patches are usually created to ensure the compatibility of a program with new versions of operating systems or hardware adjust a performance issue or fix bugs LiveUpdate automates the process of downloading and installing program updates It locates and downloads files from an Internet site then installs them and deletes the leftover files from your computer 58 Protecting against new threats About protection updates About protection updates Protection updates are files available from Symantec by subscription that keep your Symantec products up to date with the latest antithreat technology The protection updates you receive depend on which products you are using Norton AntiVirus Users of Norton AntiVirus and Norton SystemWorks Norton SystemWo
17. startup device Because this information is needed each time that you use your Macintosh it is stored even when your Macintosh is turned off a battery supplies power to this memory when you shut down your Macintosh If the information in the PRAM becomes corrupted you can clear the information and replace it with new information O If your computer consistently does not retain the current date and time when you turn the computer off your PRAM battery might need to be replaced Some System settings such as disk cache mouse speed menu blinking time zone and others must be reconfigured after you reset the PRAM To reset the PRAM 1 Restart your computer while pressing Command Option P and R As the computer begins to restart you will hear the startup chime repeat Continue pressing the keys until the chime has sounded three or more times 2 Release the keys and the startup should complete 158 Troubleshooting computer problems Replace damaged System files Replace damaged System files When you replace System files you first need to perform a clean System install To replace System files Using your Mac OS System CD perform a clean System install Consult your Macintosh User s Guide and follow the procedures for performing a clean System install Recover files before sending a disk to a technician See Before using UnErase on page 108 If you are still unable to start your Macintosh using your
18. type For example system files are placed together where they can be accessed efficiently Desktop files documents and other frequently used files are placed adjacent to free space where they have room to grow with minimal fragmentation For more information see the online Help Open Speed Disk If you want to optimize your startup disk you must start from the CD or another disk To open Speed Disk 1 Inthe Norton SystemWorks main window click Speed Disk 2 Inthe dialog box that appears read the cautionary message 3 To prevent the dialog box from appearing again check Don t show this alert again O If you have booted from the CD it is not possible to prevent the dialog box from appearing 4 Click OK When you open Speed Disk the available disks appear in the window On the selected disk s map used areas appear in black and free areas in white Optimize a disk When you have identified the disk that you want to optimize you can proceed To optimize your startup disk you must be restarted from the CD To optimize a disk 1 Inthe Speed Disk window select a disk 2 To analyze the disk before performing the optimization click Check Disk Enhancing performance and security 117 Defragment files 3 Click Optimize Speed Disk starts optimizing the selected disk 4 Ifbad blocks are found run Norton Disk Doctor Media Check to correct them or mark them to prevent further use Marking bad blocks does not elim
19. 2 Name Data Resource Creator gt Li bin 33 files E cores 0 files Desktop DB 196 5K 0 bytes Desktop DF 1 4 MB 0 bytes ie Desktop Folder 0 files 2 dev 0 bytes O bytes a Documents 2 files Le ete 11 bytes 0 bytes Install for Mac OS X 5 files C Library 31 files mach 3 bytes 0 bytes L mach sym 690K bytes L mach_kernel 3 6MB O bytes NAVMac80005File 4 3 MB 0 bytes Network 4 files Norton FS Data 804 5K 0 bytes _ Norton FS Index 100 bytes 0 bytes _ Norton FS Volume 100K bytes Peper rrr Pee PP eee eee Navigating and viewing files in DiskViewer DiskViewer displays all your files after you have started Norton SystemWorks from the CD To navigate through DiskViewer After clicking DiskViewer in the Launcher s Emergency Mode window do one of the following Double click folders and disks Click the triangles next to folder and disk names To get information about a file or folder in DiskViewer 1 Select the file or folder for which you want information 2 Onthe Tasks menu click Get Info To adjust the DiskViewer column widths Drag the divider between any two column headings The entire Disk Viewer window can also be resized vertically or horizontally Emergency assistance 21 Explore the Emergency Launcher To open a file or folder Do one of the following Double click a file name Select a file or folder then on the File menu click Open Selecti
20. 73 74 history viewing 75 network drives 145 with new virus definitions 156 scheduled events changing 68 defragmentation 67 deleting 69 FileSaver snapshots 66 LiveUpdate 64 Norton AntiVirus scans 65 resetting 69 scripts creating to run Norton AntiVirus 143 SCSI devices wiping 121 searches types in UnErase 110 selecting UnErase search methods 113 Service and Support 161 service and support Web site 54 settings LiveUpdate 61 Norton Disk Doctor 93 94 preferences 85 Show Fragmented Files command Speed Disk 117 Speed Disk built in profiles 119 consolidating free space 118 fragmented files display 117 open from CD 116 optimization 116 running 117 scheduled defragmentation 67 startup disk optimization 117 118 Speed Disk profile 119 Spring Cleaning 130 uninstalling 131 starting Norton Utilities 45 181 182 Index startup disks defragmenting files on 117 optimizing 117 118 selecting with Control Panel 41 Volume Recover and 98 subscriptions 58 Superdisk as startup disk 22 support Retrospect Express 168 Symantec Security Response newsletter 55 Web site 84 Symantec Web site 54 downloading product updates 59 Late Breaking News 43 registration 41 tips for searching 55 Syquest cartridge wiping 121 system files 27 viruses 27 System files Mac OS damaged 158 system requirements Retrospect Express 126 Spring Cleaning 130 T Technical Support 161 Retrospect Express 168 Spring Cleaning 165 toolbars
21. Get Info window you can change the Finder flag File type and Creator codes and the name of a selected item 106 Examining repairing and recovering disks Get information about disks folders and files View file folder and disk information See Access Help on page 53 The Get Info feature lets you view and change Finder flags File type and creator information for disks applications files and folders Changes that are made in the Get Info windows are permanent and will remain until you or the System changes them Editing Finder flags Creator and Type characteristics requires technical expertise Do not change them unless it is absolutely necessary To view information for a disk file or folder 1 Open Norton Disk Doctor Volume Recover or Norton Disk Editor X 2 Do one of the following On the File menu click Get Info For and select the disk for which you want information Click Get Info 3 Change the desired options if needed 4 Click the close box For more information about Get Info windows see the online Help If you have accidentally deleted files if files are missing or if Norton Disk Doctor reports that a disk is irreparably damaged use UnErase to recover the files or data and move them to a safe location Recover files with UnErase UnErase provides powerful search and data recovery capabilities The basic Quick Search operation is simple almost completely automatic and uses th
22. Norton SystemWorks cannot solve your problems 4 149 Prepare VOUrCOMPULED graham Aerie neria e a E GEES 150 Check all Cables arnein irni arn RETE 150 Have you added anything new lately s ssseseesessessreeesssersssseessseesses 151 Is it a hardware problem o eeeeseseeseeeeseeseeeeseeeeseeseseeseeeeseenesneneeeeees 151 11 12 Contents Problems with Norton AntiVirus cccccescccessseseseescsescseseseseeeaeees 154 Norton AntiVirus Auto Protect fails to load when start my Macintosh oo ccccecseeseseseeeeeeetsesneeseeesneneees 154 Norton AntiVirus reports that a file is invalid when trying to launch or scan or at StartUp sses 154 Norton AntiVirus cannot create an alias Norton AntiVirus Messages eesesesesssesseeesseeseeteseetestesesteneens ProteCtion problems rara E A Scanning and account access privileges Rescan files that have already been scanned cceeeeee 156 Trouble updating virus definitions using LiveUpdate 156 Norton AntiVirus cannot find the Norton AntiVirus virus definitions file se eseseeeeessesneeeeeeceeeeseseesneeeenees 157 Zap the PRAM reset Parameter RAM sssssesessssssseessreessrreessreessee 157 Replace damaged System files oe cceseseseesseceseeceeeseeesneeeeeeeeeees 158 Recover files before sending a disk to a technician s s s 158 Reformat your hard disk oe eessessssesesseeeeseeseseeneeeeseeeeseeneeeeneeeeneeeenees 158 Using Norton Disk Editon sscaanicniiasen
23. Volume Recover main window select the volume or disk whose information you want to recover 100 Examining repairing and recovering disks Recover damaged disks with Volume Recover If you don t see the disk that you re looking for Your disk s name may appear different or be unrecognizable due to damage to the disk s structures You may be able to recognize it from information such as the size or location of the disk provided in the Get Info dialog box Use the Create and View Virtual Disk function If missing files are not listed in a disk s directory because damage to the directory prevents the corresponding directory entries from being found you can use the Create and View Virtual Disk function You can use the Create and View Virtual Disk function to rebuild damaged or missing directory data even if there is no FileSaver data for the disk Get Info also lets you change the names of files and folders Volume Recover scavenges the damaged disk for directory information and rebuilds the structure according to the file records and other information found Using Create and View Virtual Disk allows you to scan the hard disk for all file records and creates a Virtual Disk of the rebuilt disk that contains those records After you have examined the Virtual Disk you can choose to have Volume Recover permanently write the rebuilt directory to your disk If you prefer you can backup data onto another disk such as an ex
24. Your Software Continue with the registration procedure See Register Norton SystemWorks on page 41 s Double click Late Breaking News Continue with the procedure for reading the news See Read Late Breaking News on page 43 5 Disconnect from AOL 44 Installing Norton SystemWorks for Macintosh If you need to uninstall Norton SystemWorks If you need to uninstall Norton SystemWorks If you need to remove the program from your computer use the Symantec Uninstaller on the CD The process is faster if all other programs are closed before you uninstall the program The uninstall procedure requires that you enter an Administrator password If you do not know if your login is an Admin login you can check it in System Preferences To check your login type 1 2 On the Apple menu click System Preferences Do one of the following n Mac OS X 2 0 and later click Accounts n Mac OS X 10 1 5 click Users Your login name and type are listed To uninstall Norton SystemWorks 1 Insert the CD into the CD ROM drive If the CD window doesn t open automatically double click the CD icon to open it In the CD window open the Install for OS X folder Double click Symantec Uninstaller In the Uninstall Symantec Products window check the products that you want to uninstall Click Uninstall Confirm that you want to delete the product In the Authenticate window type your Administrator password the
25. also examine a file s contents to determine if it is worth recovering To sort the found files Inthe UnErase Search results window click any column title The highlighted column title indicates the current sort order Use a filter to hide unwanted file and folder types in the UnErase Search results list To filter the list of found files 1 Inthe UnErase Search window click Filter List This option is available when Hide Unrecoverable Files is unchecked Filter List Select filter criteria for the files in the Search Window Display only the files whose Check the filters Mi File Name that you want to 0 includes the following text in a File Name use O Excludes pman Type partial text to i File Type search for a file name Includes the following File Type s Include or exclude Check All Uncheck all filter criteria 2 Excludes 40 Data 0 Select file T 4D Structure pees a types J act 1 1 abs Create a File Type Add File Type rman h aci template v Content io Includes items whose contents contain O Excludes Type text that is in the file for a which to search M File Size iS Includes files with a size Less Than or Equal To xs 4 Specify the 4 J Excludes size of the bytes xs file for Apply the filter t pti Pply the titer to search the UnErase Search Cancel _ results window Recovering missing or
26. and Read Me 128 About DACKUP GEVICES sssssacatssscessecesszcstsacsscecstcnssdeanddesseuadenscdenscntes Spring Cleaning Quick start ccc seseesesessseseseeseeeeseeeeseeseeeeseeeeseeeeees Spring Cleaning system requirements Install Spring Gleanings stsissscdiersentastesseiecseesten te a nE Uninstall Spring Cleaning oo eceseesesseceesssceseseeeeeeeesneeesneesees Use Spring Cleaming eico n a AAR Contents Section 5 Appendices Appendix A Appendix B Appendix C Appendix D Norton Disk Doctor messages About Norton Disk Doctor messages 0 ee eeeeeetesteteeeeeeeeeeeseeneneenenees 135 Driver Descriptor Map and Partition Map messages 135 Master Directory Block and Volume Header Block MESSARES reni Nie aura EEA O E amid B Tree node MESSARES niied arni a B Tree header messages Gatalog troe Messages varrin ane i EE IEE RAA Extents tree messageSa arresi a a a File messages meuren aa a A O Hardlink MeSSAQES onihoro teire a ni ER Using AppleScript with Norton AntiVirus SEPIPt COMMMANAS siraga Aa a A ANAA E 143 Using Norton AntiVirus on a network Notes to the administrator iorra AA AEEA 145 Scanning Network drives oo eseeceseceeseceeseeceseseeeeseeeeseeeeeeeneeeeseeeeseees 145 Preparing an emergency response plan ou eseceeseeeeseeeeseeseeeeeeeeees 146 Before a virus is detected TPA VITUS ASSOLE CTEM Y ocssS vtec civsenios hustle oo e NT Troubleshooting computer problems If
27. defragmentation Manage scheduled 6Vents isc cc ninni EE EEA canneries Edit scheduled events oo ccccccccsssscscscsssssscscscsesssscscsesesssssscsesees Delete scheduled events ccccccscccscscsssssscscscsesssscscscsesssssscsesees Disable scheduled events ccccccccscscsccsssscscsesssscscsesesssssscsesees Reset scheduled tasks o cccccsesssscscscsesssssssesesesssscsesesesesssseseseees 7 8 Contents Section 2 Chapter 6 Chapter 7 Chapter 8 Section 3 Chapter 9 Norton AntiVirus Protecting disks files and data from viruses Scan disks folders and files ccceeccccscscscscscsssscscsescsecscscsesesecececseees 73 If problems are found during a scan ou eeeseseessecesteceeteeeeeeseeesnees 75 Scan email attachments oc ceceecsessssesesseseeesesseseeeeeseeeeteseseeeenens Scan and repair in archives View and print Scan DistOry ei ceeeeeseeeseceeseeeeseeeeseeneeeeseeeeneeneaneneeees Save and print scan reports Perform a scan from the command line ce eeeeeeeeeseeteseeeeeseetenees 77 What to do if a virus is found Auto Protect find Sia VATUS aie A A A 79 Auto Protect finds a virus and repairs the file oe 80 Auto Protect finds a virus but does not repair the file 80 Auto Protect finds a virus and cannot repair the file 0 81 A virus is found when removable media is inserted 81 Repair Delete and Restore in Quarantine eee 81 A virus is found during a us
28. defragmentation schedule is preset to run at midnight Use Speed Disk to optimize any disk before you schedule it for defragmentation To add scheduled defragmentation 1 FWN Open Norton Scheduler In the Norton Scheduler window click New Click Defragment Files In the task window type a descriptive name for the task for example Defrag Fridays 68 Scheduling future events Manage scheduled events 5 In the Set a Frequency list specify when the update should occur Your options are Monthly Runs the event monthly on the indicated date and time You can select a date from the first of the month to the twenty eighth Weekly Updates once a week on the specified day and at the specified time Daily Runs the event daily at the indicated time Annually Runs the event each year on the indicated day and time You can schedule the event up to one year in advance If you choose a frequency other than Daily specify the date or day of the week that the task should occur Set the time of day that the event should occur Click Save Manage scheduled events You can edit delete disable and reset scheduled events Edit scheduled events You can make changes to the events that you schedule To edit a scheduled event 1 2 Open Norton Scheduler In the Scheduled Events list select the scheduled event that you want to change Click Edit Make your changes For a description of the schedul
29. erased files 111 Open UnErase 2 Inthe Filter List dialog box check the filters that you want to use 3 Click Apply Filter When you no longer need a filter remove it from the UnErase search To remove a filter In the UnErase Search window click Remove Filter To change an active filter 1 Inthe UnErase Search window click Filter List 2 Make changes to the filter criteria 3 Click Apply Filter View a file s information or contents In the UnErase Search results window you can view more information about a file or its contents For more information see the online Help Recover a file or folder When you have identified a file to recover select a destination for the recovered file Although you can recover an erased file to the same disk it is safer to specify a Zip disk or other removable media a network disk or another hard disk if you have one When you recover to the same disk you jeopardize your chances of recovering other erased files To recover a file or folder 1 Inthe UnErase Search results list select one or more items 2 Click Recover 3 Select a disk on which to save the recovered files If the destination disk doesn t have enough space UnErase splits the file 4 Click Recover UnErase recovers the files and displays a status message When UnErase recovers a file using a Quick Search or Catalog Search it creates a folder with the same hierarchy and name as the last folder in which the f
30. for each disk s Check box to track deleted files and folder for each disk Check box to defragment each disk according to settings in the Norton Scheduler See Defragment files on page 117 Turn FileSaver on or off Remember that FileSaver will not be updating snapshots of your disks or tracking deleted files until you turn it back on FileSaver snapshots schedule See Schedule FileSaver is preset to update disk information daily at noon To change or Miesavet add to this schedule use the Norton Scheduler snapshots on page 66 Maintenance checklist With the exception of Norton FileSaver most Norton SystemWorks tools do not run automatically To maintain your computer s good condition perform the following tasks regularly Run Norton Disk Doctor for a comprehensive check of See When to use Norton file level problems before every back up and before Disk Doctor on page 91 running Speed Disk Run Speed Disk any time that you notice your disk See How Speed Disk slowing down This change in performance can be due to Optimizes on page 116 excessive fragmentation of files or poor placement of files on the disk Keep Norton FileSaver enabled to keep track of your See How Norton files It also saves critical disk information that canbe f saan a eas va used by Norton Disk Doctor Volume Recover and ean EEES ON 3 page 50 UnErase to restore your disk or recover your files Run LiveUpdate
31. incorrect hardlink incorrect the Mac OS X Finder can experience trouble reference counts when it tries to keep track of the hardlinks This situation can arise if you accidentally delete or duplicate hardlink files while your computer is started in Mac OS 9 x or if a directory was corrupted Norton Disk Doctor repairs this problem by adjusting the inode reference count to match the number of hardlinks that are found on the drive 142 Norton Disk Doctor messages About Norton Disk Doctor messages The BSD mode for the files is incorrect BSD flag bits help Mac OS X classify files and folders In order for file hardlinks to work properly if the item is a file the file being linked to must have its BSD mode properly set This problem can arise through directory corruption and can prevent hardlinks from working Norton Disk Doctor can fix this by resetting the BSD mode The current version of Mac OS X does not use the BSD file bit except when files are hardlinked and so for any nonhardlinked file the file mode should be zero The Mac OS X Finder can experience problems if the BSD mode is set to an invalid value This problem can arise through directory corruption Norton Disk Doctor can fix this by resetting the BSD mode Norton AntiVirus for Macintosh lets you use your AppleScript to run certain features To use this scriptable component you must write an AppleScript script Information on creating scripts is avai
32. of the Preferences window If the virus is not repaired the file can be quarantined Quarantining a file prevents it from reinfecting your computer or damaging other files Scan email attachments See Set Scan Norton AntiVirus Auto Protect provides automatic scanning of email lead on messages With Auto Protect enabled and Scan compressed files turned on scanning of email is fully functional Scan and repair in archives The Norton AntiVirus application automatically scans and repairs inside file archives For example if you open a zip file Norton AntiVirus scans and if needed repairs files without user action O Scanning of Stuffit file Archives is limited to the Norton AntiVirus application Auto Protect the command line scanner Scan on Mount and scheduled scanning do not scan within Stuffit Archives All other compressed and archival file formats are scanned View and print scan history Norton AntiVirus automatically saves a report of each scan You can view and print these scan results at the end of a scan You can also review previous scans in the History file Save and print scan reports At the end of a scan you can save the scan results in a file You can specify the file format in Preferences Saving a scan report in a specific file format associates it to a word processing program You can print a scan report from the Scan Results window or from the Scan History window 76 Protecting disks files and dat
33. servers use Norton AntiVirus Enterprise Solution components to protect servers from virus infections If a virus is detected If a virus is detected on your network remove it from all computers attached to the network To remove a virus 1 Physically disconnect the workstation from the network 2 _Eradicate the virus on the workstation before reconnecting to the network Notify other users on the network to scan for viruses immediately 4 Scan your network servers for viruses 148 Using Norton AntiVirus on a network Preparing an emergency response plan For a comprehensive list of the latest troubleshooting tips see the Symantec Service and Support Web site at www symantec com techsupp If Norton SystemWorks cannot solve your problems If Norton Disk Doctor Volume Recover and UnErase cannot solve your problems try the following suggestions Check all cables for loose connections Reset the PRAM by restarting and pressing Command Option P R Disconnect all external devices Update your device drivers with the latest formatting software See the device manufacturer s documentation Your device might need an installed extension or Norton Disk Doctor UnErase or Volume Recover might not recognize the device See Check all cables on page 150 See Zap the PRAM reset Parameter RAM on page 157 See Have you added anything new lately on page 151 See Rep
34. some files are damaged or lost 140 Norton Disk Doctor messages About Norton Disk Doctor messages File messages File errors affect only the files that are listed and do not otherwise affect the validity of the structures of your disk If System files are causing malfunctions or you suspect that they are causing problems delete them Damaged System files or applications might cause your computer s operation to be affected However some files might contain irregularities that can cause Norton Disk Doctor to flag them as damaged even when they are functioning normally The following are file messages The file names begin with a period The file names contain a colon which is an illegal character The files have damaged resource forks The files have bad creation dates modification dates backup dates Many files use this convention and you should not fix this problem if Norton Disk Doctor alerts you Fixing these problems sets the incorrect date to match other correct dates or the current date in the file record The file names contain a NUL ASCII zero character The NUL character can t be typed on the keyboard Norton Disk Doctor messages 141 About Norton Disk Doctor messages Hardlink messages Hardlinks are used in Mac OS X to make files appear in more than one folder A hardlink is similar to an alias It lets the same file be accessed from multiple locations Like UNIX Mac O
35. the Symantec support Web Site oo eeeeeeeeteeeeees 54 Subscribe to the Symantec Security Response MEWSICUIGR Soe has Vie oe A as Ate ae 55 Protecting against new threats About program Updates occasie eniem eien i 57 About protection Updates 0 cesecessessesssseeseseeeeseseeseeseeeeseeteaeenesneass 58 About your subscription When you Should update oe eeesecsesseseessseeseseeeeseeseeeeseeeeseeeaneaeeeeans Before Updating nran RE die EAE EN E alanis If you use America Online to connect If you update on an internal network If you can t use LiveUpdate oo eeceeeeseeeeseeeeseeseeeeseeeeseeneenenee Update Procedures semanan ar Ar a A A N T Update everything now wc ccesssecseseesesseseeseseeeeseeeeseeneeeeneeeeees Customize a LiveUpdate SeSSION oes eeeeeeeseseeseeeeseetesenes ATES UDCA ti E eian ie r iia a NARR View the LiveUpdate SUMMATY semerscrenreniannn arenan Empty the Trash after a LiveUpdate Session eee 62 Check product version numbers and dates 0 62 Schedule future Updates puieron ie aeaa A TEOR 62 Scheduling future events About Norton Scheduler AAA AAA SEEE EEEIEE 63 Open Norton Scheduler Schedule LiveUpdate events oe eeseceseseseseeececeseesceesneeeseeteetsnees Schedule Norton AntiVirus scans o ccccccseescssssesescsessssesescseseeecseees Select an item for a scheduled scan SOG a Stare UM SEESE E soot eget oie cat tates E Schedule FileSaver Snapshots oe eeeeceeseseseceseeceseeseeeeseeeeeeseseesneesees Schedule disk
36. to keep your program files up to date See Update procedures LiveUpdate downloads and installs the latest program on page 60 updates to ensure that your product is current 52 Norton SystemWorks basics Explore the CD Explore the CD In addition to the Norton SystemWorks installer and program software there are other items on the CD Documentation folder Norton SystemWorks for OS 8 1 to 9 x SimpleText application Located inside the Install for Mac OS X folder this Documentation folder contains the User s Guide in PDF format and installation files for Adobe Acrobat Reader The PDF version of the User s Guide contains additional material and details not found in the printed version If you are running Mac OS 8 1 to 9 x you can still use orton SystemWorks Some computers will allow you to run either this version or the Mac OS X version Other computers allow you to only run one or the other The OS 8 1 to 9 x version is located on the OS 9 partition of the CD See Start from the CD on page 17 Lets you read the Norton SystemWorks Read Me file in Mac OS 8 1 to 9 x folder For more information Norton SystemWorks provides instructional material in three formats User s Guide Built in Help PDF The User s Guide provides basic conceptual information and procedures for using all of the features of Norton SystemWorks Use the printed User s Guide if you cannot access the on
37. using other available tools such as Apple s Disk Utility If all of these options prove unsuccessful it s quite possible that your drive is physically mechanically or electronically damaged If you do not have a current backup copy contact a data recovery service for consultation on what may be done to recover your data 154 Troubleshooting computer problems Problems with Norton AntiVirus Problems with Norton AntiVirus The problems discussed are not directly related to virus activity If you cannot resolve your problem consult the Read Me file on the Norton SystemWorks CD Norton AntiVirus Auto Protect fails to load when start my Macintosh If Auto Protect fails to load make sure that all engine files and virus definitions are installed Norton AntiVirus Auto Protect does not run without them Norton AntiVirus reports that a file is invalid when trying to launch or scan or at startup This is an indication that one of the files making up the virus definitions is damaged or otherwise invalid To repair a damaged virus definitions file in Mac OS X 1 Uninstall Norton SystemWorks 2 Reinstall Norton SystemWorks 3 Run LiveUpdate and update your virus definitions This restores the current versions of the items in the Norton AntiVirus Additions folder Norton AntiVirus cannot create an alias If you did not install Norton SystemWorks you cannot create an alias to it because of the access permissions established i
38. we Summar on The file transfer takes a few minutes When it is complete the page 61 LiveUpdate summary window appears After updating When a LiveUpdate session is complete the LiveUpdate Summary window displays a list of what was updated along with brief notes View the LiveUpdate Summary The LiveUpdate Summary dialog box displays a summary of the activity and a list of products updated in this session Some updates require that you restart your computer When this recommendation appears in the summary description the Restart button is available To restart after a LiveUpdate session In the LiveUpdate Summary window click Restart 62 Protecting against new threats Schedule future updates Empty the Trash after a LiveUpdate session After you update program files LiveUpdate moves the older discarded files to the Trash If you haven t already restarted after updating you might get a message that these files are in use After you restart your computer you can empty the Trash Check product version numbers and dates The LiveUpdate window displays the version numbers and dates of the most recent updates You can also check the version numbers and dates in the product s About box accessible from the product menu to verify that you have the latest version To view an application s About box 1 Open your product 2 On the product menu click About lt product name gt The About box lists the versio
39. when viewing an advance look at a rebuilt disk with Volume Recover to see what files have been recovered From this view you can back up files to another disk such as an external drive No edits or changes can be performed on files from here See Use DiskViewer on page 20 Norton Disk Finds and repairs disk problems Doctor See When to use Norton Disk Doctor on page 91 Speed Disk Check defragment or optimize the selected disk See How Speed Disk optimizes on page 116 Volume Recover Perform a FileSaver Search or use Create and View Virtual Disk on the selected disk See When to use Volume Recover on page 92 UnErase Perform an UnErase Quick Search and other searches on the selected disk See Recover files with UnErase on page 107 Wipe Info Wipe a file an entire drive or unused space on the selected disk See When to use Wipe Info on page 119 Norton Disk This is a tool that is provided for use by data recovery experts Editor Using this tool is sometimes the only way that damaged files or disks can be salvaged or repaired Do not make modifications to your disk using Norton Disk Editor unless you are a data recovery expert See If Norton SystemWorks cannot solve your problems on page 149 20 Emergency assistance Explore the Emergency Launcher Use DiskViewer DiskViewer is used to explore view and copy files when you start Norton SystemWorks from the CD ece Disk Viewer
40. you disagree you cannot continue with the installation Install Norton SystemWorks 3 0 Select a Destination Select a destination disk to install the Norton SystemWorks 3 0 software osx Macintosh HD os 9 3 9GB 1 4GB Free 399MB 91 3MB Free 1 7GB 1 4GB Free M Farr Installing this software requires 65 4MB of disk space You have selected to install this software on the disk OS X Installing Norton SystemWorks for Macintosh 39 Installation 10 Select the disk on which you want to install Norton SystemWorks then click Continue Install Norton SystemWorks 3 0 Easy Install Click Install to perform a basic installation of this software package S symantec Cooma 11 Inthe installation type window do one of the following For a full installation click Install If you have other Symantec products installed on your computer this button may say Upgrade To see a list of components being installed click Customize When you have finished reviewing the list click Install Installing this software requires you to restart your computer when the installation is done Are you sure you want to install the software now ra gt Continue installation gt Cancel 12 In the verification dialog box click Continue Installation 5 oF LiveUpdate Do you want to run LiveUpdate now to bring your software up to date 3 symantec
41. 3 If you connect to the Internet through America Online 43 If you need to uninstall Norton SystemWorks s 44 Norton SystemWorks basics How to start and exit Norton SystemWorks 0 eeeeeeeeeeteeeeeees 45 Open Norton Launche o sis ccdsiccdinasncsa REIRE 46 Open a PLO STAM ksenia seas EA OEE EE 46 Customize the Norton Launcher toolbar 0 ececeeeeeeeeeeseeseeeeseeeees 46 Hide or display the Norton Launcher toolbar eee 47 Add icons to the Norton Launcher toolbar eee 47 Customize the Norton QuickMenu CUSTOMIZE your tOOIDATS arccsscsscscesensdsessacedescsbscesecocabansenes iA Use Norton SystemWorks shortcuts 0 eeseeeseeseeseeeeseeeeseeeesenes 49 Use drag and drop operations oo cceeesesesseceeteeeeseseeseneeeeneeeenees 49 Enable and disable Norton AntiVirus Auto Protect ose 49 Disable Auto Protect temporarily 0 eeeeseseseeseeeeseeeeteeeeeesnees 49 Protect disks with Norton FileSaver 0 eceesseseseseeeeeeseeseseeneeeeees 50 How Norton FileSaver protects your disks and files 0 0 0 50 Using the FileSaver Window reroncene aE a FileSaver snapshots schedule Maintenance checklist Explore the CIF ws ais aaniawdvackackiiduiantainaunanaaenaiauain Chapter 4 Chapter 5 Contents For more information 9s us neice coena an ae Mawes 52 ACCESS HE IP erasi namin ais EEA S ATA 53 Access the User s Guide PDF o e ecccceceesesssseseseeeseseeteseseseeeneees 53 Open the Read M6 M6 raene a N 54 Explore
42. 6 network administrator notes 145 implementation 145 147 protecting 147 News Late Breaking 43 Norton AntiVirus and AppleScript 143 Auto Protect preferences 85 customizing 85 description 25 26 messages 155 network implementation 145 147 scheduled events 65 updating virus definitions 59 179 180 Index Norton Disk Doctor 91 and Norton FileSaver 91 examining disks before installing 35 messages B Tree node 137 Catalog tree 137 Directory Thread 139 Drive Descriptor 135 Extents B Tree 139 file errors 140 Mac OS X hardlink 141 Master Directory Block MDB 136 Partition Map 135 Volume Header Block VHB 136 opening 95 responding to problems 94 setting preferences 93 tests 94 Volume Recover and 91 when to use 91 Norton Disk Doctor default settings 93 Norton Disk Editor 159 Norton FileSaver 104 active after installation 51 and Volume Recover 99 101 103 high fragmentation level warnings 50 preventive maintenance 51 scheduled snapshot 66 supports recovery tools 51 Norton Launcher 18 Norton Scheduler changing events 68 deleting events 69 described 63 FileSaver snapshots 66 resetting events 69 scheduled defragmentation 67 Norton SystemWorks for Macintosh tools 29 Norton Utilities for Macintosh examining disk 35 installing 39 40 uninstall 44 0 open Norton Disk Doctor 95 Speed Disk 116 Volume Recover 98 Wipe Info 120 121 with Disk Navigator 20 optimization built in profiles 119 defined 115 optimize a di
43. 61 Norton AntiVirus 85 88 toolbars 48 51 178 Index D Dantz Development Retrospect Express support 168 Dantz Retrospect Express See Retrospect Express data forks File Type and scans 112 recovering 112 DDM messages 135 decontamination procedures 75 defragmentation scheduled event 67 defragmenting files 117 free disk space 118 deleting infected file 83 Directory Thread messages Norton Disk Doctor 139 Disk Navigator opening volumes 20 disks diagnosing 91 95 98 displaying information for 106 fragmentation level messages 51 not displayed 152 reformatting after Wipe Entire Device 121 repairing damaged 92 restoring 103 105 setting preferences for checks of 93 space consolidating 118 wiping entire 121 DiskViewer 20 21 copying data 21 document infected 27 Documentation folder 19 E ejecting the CD 41 Emergency Launcher 16 emergency procedures CD 15 tool to use 16 Volume Recover methods 98 Emergency Repair Mode 18 emergency response plan 146 147 erased files searching for 112 114 examining disks with Norton Disk Doctor 35 Explore Mode 101 Extents B Tree messages Norton Disk Doctor 139 external devices troubleshooting 151 F file System 27 files data and resource forks 112 defragmenting 117 disappearing from Desktop 108 erasing with Wipe Info 120 fragmentation alert Norton FileSaver 51 Norton Disk Doctor messages 140 repairing infected 82 updating with LiveUpdate 61 FileSaver 104 Search 98
44. 8 includes late breaking information issues with specific types of hardware and backup media and platform specific advice O The Dantz Web site is constantly updated with the most recent support information for Retrospect Express Point your browser to the following Web page http www dantz com 126 Norton SystemWorks featured products Retrospect Express quick start documentation What s new in Retrospect Express This version of Retrospect Express has the following features Support for Mac OS 9 and Mac OS X Support for UNIX ownership and permissions Ability to restore volumes in Mac OS X Backup capability for files that are larger than 2 GB Support for file backup sets that exceed 70 000 files Support for large file backup sets that are not constrained by Mac OS resource fork size limitations Support for automated scripts that can launch Retrospect Express with no dependency on a user login ID Support for DVD R DVD RW and Apple SuperDrive as backup media devices Live Restore for Mac OS X Retrospect Express system requirements Retrospect Express requires the following backup computer hardware and software PowerPC based Macintosh computer G3 or later in Mac OS X Mac OS 9 0 or later or Mac OS X version 10 1 2 or later For Mac OS 9 Minimum 64 MB of RAM 128 MB recommended For Mac OS X Minimum 128 MB of RAM 256 MB recommended Hard disk drive with a minimum of 50 MB free space Install Retrospect Express
45. 9 symantec Norton SystemWorks For Macintosh User s Guide Norton SystemWorks for Macintosh User s Guide The software described in this book is furnished under a license agreement and may be used only in accordance with the terms of the agreement Documentation Version 3 0 PN 10067451 Copyright Notice Copyright 2003 Symantec Corporation All Rights Reserved Any technical documentation that is made available by Symantec Corporation is the copyrighted work of Symantec Corporation and is owned by Symantec Corporation NO WARRANTY The technical documentation is being delivered to you AS IS and Symantec Corporation makes no warranty as to its accuracy or use Any use of the technical documentation or the information contained therein is at the risk of the user Documentation may include technical or other inaccuracies or typographical errors Symantec reserves the right to make changes without prior notice No part of this publication may be copied without the express written permission of Symantec Corporation 20330 Stevens Creek Blvd Cupertino CA 95014 Trademarks Norton Utilities for Macintosh Norton AntiVirus for Macintosh LiveUpdate Norton Disk Doctor Speed Disk UnErase Norton FileSaver Volume Recover System Info Wipe Info Symantec AntiVirus for Macintosh DiskLight Fast Find Norton Disk Editor Speed Disk Profile Editor and Norton Tools are trademarks of Symantec Corporation Portions of this sof
46. D k Disk Speed AntiVirus Personal Volume UnErase Disk Firewall Recover A B SD Profile Privacy Wipe Info FileSaver Editor Control Security Data Recovery Doctor and files a Norton Disk Finds and repairs problems on disks 9 Norton Demme D inher Open a program Once you have started Norton Launcher you can open any available program To open a program from Norton Launcher 1 Open Norton Launcher 2 Inthe Norton Launcher window click an icon Customize the Norton Launcher toolbar You can add any icon to the Norton Launcher toolbar which is located directly above the Launcher You can also hide or display the toolbar Norton SystemWorks basics 47 Customize the Norton QuickMenu Hide or display the Norton Launcher toolbar If the Norton Launcher toolbar is hidden you might have to display it before you can customize it To hide or display the Norton Launcher toolbar 1 Open Norton Launcher 2 Onthe Window menu select one of the following Your options are Hide Toolbar Conceals the Norton Launcher toolbar Show Toolbar Displays the Norton Launcher toolbar Add icons to the Norton Launcher toolbar You can customize the Norton Launcher toolbar by adding deleting or rearranging icons To add icons to the Norton Launcher toolbar 1 Open Norton Launcher 2 Onthe Window menu click Customize Toolbar In the window of available icons drag an icon to the Norton Launcher t
47. EY WILL BE REFUNDED 1 License The software which accompanies this license collectively the Software is the property of Symantec or its licensors and is protected by copyright law While Symantec continues to own the Software you will have certain rights to use the Software after your acceptance of this license This license governs any releases revisions or enhancements to the Software that Symantec may furnish to you Except as may be modified by a Symantec license certificate license coupon or license key each a License Module which accompanies precedes or follows this license your rights and obligations with respect to the use of this Software are as follows You may A use one copy of the Software on a single computer If a License Module accompanies precedes or follows this license you may make that number of copies of the Software licensed to you by Symantec as provided in your License Module Your License Module shall constitute proof of your right to make such copies B make one copy of the Software for archival purposes or copy the Software onto the hard disk of your computer and retain the original for archival purposes C use the Software on a network provided that you have a licensed copy of the Software for each computer that can access the Software over that network and D after written notice to Symantec transfer the
48. If the Virtual Disk is incomplete choose this option to search for more files This process may take a long time A message will display asking if you wish to search the entire device To continue searching click Proceed To return to the main Volume Recover window choose this option The Virtual Disk is unmounted and will not be saved At this point you will exit Explore Mode If you have backed up files from the Virtual Disk onto another drive other than the original disk your files will be available to you on the disk to which you copied However you will still need to rebuild or initialize your original disk at some time in the future If you have not backed up any files that appear on the Virtual Disk those files will not be recovered or saved when you choose this option Find deleted files using the Create and View Virtual Disk function Create and View Virtual Disk also lets you search for deleted files However only a small percentage of deleted files are located using this method This option may also result in unwanted files and documents being restored To set the Deleted Files preference 1 2 3 4 5 Be sure that you have exited Explore Mode On the Volume Recover menu select Preferences Check the box to look for deleted files Click OK Click Create and View Virtual Disk Prepare the rebuilt disk for use The rebuilt disk replaces the original disk immediately Examining repairing
49. PS Notes to the administrator Set up Norton AntiVirus the following way in a networking environment Run Norton AntiVirus Auto Protect and the Norton AntiVirus application on the system administrator s computer Make sure Norton AntiVirus Auto Protect is run on all workstation Macintosh computers Use the Scheduler command from the Norton AntiVirus Tools menu to schedule periodic scans of all network drives Scanning network drives When you are scanning network drives from a workstation the server slows down for other users If others are creating deleting or moving files on a network drive while Norton AntiVirus is scanning all files may not get scanned To prevent files from not getting scanned do the following Make sure that you are the only one logged on to the server when scanning network drives Shut down the server restart reinstall Norton AntiVirus and then perform the scan 146 Using Norton AntiVirus on a network Preparing an emergency response plan Preparing an emergency response plan To be fully prepared in case of a virus attack on a workstation be sure to have a detailed emergency response plan written and distributed within your networking group before a problem arises This maintains order and prevents panic in case of an infection Complete your plan based on the dynamics and needs of your organization Before a virus is detected Conduct an informational meeting with your network user
50. S X lets you create hardlinks to existing files When you create a hardlink the following process occurs Your original file is renamed as inode where the t symbols indicate a randomly generated ID This renamed file is moved to an invisible directory named HFS Private Data at the root of your drive Mac OS X creates hardlink files that use the original file s name at your original file s location and wherever you create a hardlink There is no limit to the number of hardlink files The inode file keeps track of them all Opening a hardlink file is the same as opening the original file If you delete a hardlink file the system changes the hardlink count in the inode file When you delete the last hardlink file the count goes to zero and the original file the inode file is also deleted Norton Disk Doctor displays the following messages if hardlink problems are found No hardlink files If no hardlink files to your original file the inode file reference the indirect exist you can t access your original file This situation can files arise if you accidentally delete hardlink files while your computer is started in Mac OS 9 x or if there is directory corruption Norton Disk Doctor repairs this by creating a new hardlink file for the inode The new hardlink file is placed in the Lost and Found folder created by Norton Disk Doctor The indirect files have If the inode file s count of the number of hardlinks is
51. Software on a permanent basis to another person or entity provided that you retain no copies of the Software and the transferee agrees to the terms of this license You may not A copy the printed documentation which accompanies the Software B sublicense rent or lease any portion of the Software reverse engineer decompile disassemble modify translate make any attempt to discover the source code of the Software or create derivative works from the Software C use a previous version or copy of the Software after you have received a disk replacement set or an upgraded version Upon upgrading the Software all copies of the prior version must be destroyed D use a later version of the Software than is provided herewith unless you have purchased upgrade insurance or have otherwise separately acquired the right to use such later version E use if you received the software distributed on media containing multiple Symantec products any Symantec software on the media for which you have not received a permission in a License Module or F use the Software in any manner not authorized by his license 2 Content Updates Certain Symantec software products utilize content hat is updated from time to time antivirus products utilize updated virus definitions content filtering products utilize updated URL lists firewall products utilize updated firewall rules vulnerability assessment products utilize updated vulnerabili
52. UnErase See Before using UnErase on page 108 More information is available in the Support section of the Symantec Web site See Service and support solutions on page 161 Troubleshooting computer problems 159 Using Norton Disk Editor Using Norton Disk Editor Norton Disk Editor a powerful program for advanced users provides an alternative method of recovering data and repairing crashed disks Use it only if you are unable to fix the problems using Norton SystemWorks tools For more information see the PDF documentation for Norton Disk Editor on your CD Use Norton Disk Editor with extreme caution and at your own risk 160 Troubleshooting computer problems Using Norton Disk Editor Service and support solutions The Service amp Support Web site at http service symantec com supports Symantec products Customer Service helps with nontechnical issues such as orders upgrades replacements and rebates Technical Support helps with technical issues such as installing configuring or troubleshooting Symantec products Methods of technical support and customer service can vary by region For information on support offerings in your region check the appropriate Web site listed in the sections that follow If you received this product when you purchased your computer your computer manufacturer may be responsible for providing your support Customer service The Service amp Support Web site at http serv
53. a from viruses View and print scan history To select a scan report to save or print 1 2 In the Norton AntiVirus main window click View History ece Norton AntiVirus Scan History Date Status Fri Mar 14 2003 01 11 PM The scan completed Fri Mar 14 2003 01 11 PM The scan completed Fri Mar 14 2003 01 12 PM The scan completed Fri Mar 14 2003 01 12 PM The scan completed Fri Mar 14 2003 01 12 PM Infections were found Norton AntiVirus Scan Report Fri Mar 14 2003 01 12 PM Items selected to scan The file OS X Users sherylf Desktop EICAR Rsrc 3 Summary Repair was enabled Infections were found Repairs were attempted The scan completed In the Norton AntiVirus Scan History window in the top pane select the report to view The details appear in the lower pane of the window To save the selected scan report 1 2 3 On the File menu click Save Report As In the dialog box that appears specify a name and location for the file The default file name is lt Untitled Report gt Save as Norton AV report 3 14 03 Where Desktop i E File Format Plain Text E Cancel Esae d SSS SSS Click Save Protecting disks files and data from viruses 77 Perform a scan from the command line To print the selected scan report 1 Do one of the following If you are still viewing the scan results click Print If you have selected the report in the Scan Histo
54. ake before running LiveUpdate For example if you use America Online AOL as your Internet service provider ISP you must log on to AOL before you use LiveUpdate Protecting against new threats 59 Before updating If you use America Online to connect If you use America Online AOL as your Internet service provider ISP you need to log on to AOL before you use LiveUpdate To use LiveUpdate with AOL 1 Logon to AOL On the AOL Welcome page click the AOL Internet browser Open LiveUpdate Follow the instructions in Update procedures on page 60 uw FF WwW N When the LiveUpdate session is complete close your AOL browser If your LiveUpdate session requires that you restart your computer disconnect from AOL before restarting If you update on an internal network If you run LiveUpdate on a Macintosh that is connected to a network that is within a company firewall your network administrator might set up an internal LiveUpdate server on your network Once your administrator has configured it LiveUpdate should find this location automatically If you have trouble connecting to an internal LiveUpdate server contact your network administrator If you can t use LiveUpdate When new updates become available Symantec posts them on the Symantec Web site If you can t run LiveUpdate you can obtain new update files from the Symantec Web site Your subscription must be current to obtain new protection updates from th
55. alicized terms in the text are defined in the glossary Click the word to go to its definition Click Go to Previous View to return to the topic Open the Read Me file The Read Me file contains information that was unavailable at the time that the User s Guide was published The Read Me file contains information for both the Mac OS 8 1 to 9 x and Mac OS X versions of Norton SystemWorks To open the Read Me file 1 2 3 Insert the CD into the CD ROM drive If the CD window doesn t open automatically locate and double click Norton SystemWorks CD X Double click Install for Mac OS X Double click the Read Me file Additional Read Me files are included in the Applications Norton Solutions Read Me Files folder Explore the Symantec support Web site The Symantec support Web site provides extensive information about Norton SystemWorks You can find updates patches Knowledge Base articles and virus removal tools To explore the Symantec support Web site 1 2 On the Internet go to www symantec com techsupp On the support Web page under home small business click continue Norton SystemWorks basics 55 For more information 3 Onthe home computing and small business Web page click start online support 4 Follow the instructions on the Web site to get the information you need If you cannot find what you are looking for using the online support pages try searching the Web site To search the Symantec
56. ams For more comprehensive documentation see the Spring Cleaning User s Guide PDF in the Spring Cleaning folder on the CD Spring Cleaning system requirements Spring Cleaning has the following system requirements Power Macintosh computer Mac OS 8 6 or later with CarbonLib 1 5 or later Mac OS 8 1 requires Navigation 1 0 1 or later 4 MB free RAM 13 MB of disk space Install Spring Cleaning You can install the Spring Cleaning program from the CD by first copying the Spring Cleaning installer icon to your computer s hard disk To install Spring Cleaning in Mac OS X 1 Copy the Spring Cleaning installer icon from the CD to your computer 2 Double click the Spring Cleaning installer on your disk and continue from step 3 of To install Spring Cleaning To install Spring Cleaning 1 Inthe CD window double click Install Spring Cleaning 2 Double click Spring Cleaning 5 0 Installer 3 Inthe Welcome window click Continue Norton SystemWorks featured products 131 Spring Cleaning quick start Read the installation instructions then click Continue To save the instructions click Save To print the instructions click Print Nn ow F In the Software License Agreement window click Agree If you disagree the installation is cancelled Click Install 9 Inthe Select Location window select the location in which to install Spring Cleaning If you do not want to install Spring Cleaning to the default location navi
57. an Scan Completed Examined 6 Remaining 0 Total infected Files 5 0 in archives Scan Results File Status Comment EICAR Both 2 Deleted Contained a Strain of EICAR Test File Info Where Users sherylf Desktop EICAR Both 1 File not found Repair infected files If an infected file in the scan window was not repaired because Auto Repair was turned off in Preferences and you have Quarantine files that cannot be repaired unchecked initiate the repair yourself To repair infected files 1 Inthe scan results list select the files to repair 2 Click Repair 3 After repairing all infected files scan your disks again to verify that there are no other infected files 4 Check the repaired files to make sure that they function properly For example if you repaired a word processing program start it edit a file save a file and so on to make sure that it has been repaired correctly If Norton AntiVirus can t repair a file See Check product If Norton AntiVirus cannot repair the infected file first make sure you have T elas scanned with the latest virus definitions If you are not sure that you have page 62 the latest definitions use LiveUpdate Then scan your hard disk with the latest virus definitions What to do if a virus is found 83 Look up virus names and definitions If removable media is infected To repair the infected media use Norton AntiVirus to scan and repair it To repair infected re
58. an select the Multimedia profile and Speed Disk optimizes your disk according to the typical activities of multimedia file users If no built in profile meets your needs you can design your own with the Speed Disk Profile Editor For more information see the online Help Enhancing performance and security 119 Remove data permanently Select a Speed Disk profile Speed Disk normally runs with the General Use profile This setting usually provides the best performance and doesn t need to be changed unless your files require special consideration Other built in profiles are designed for CD mastering heavy multimedia use and consolidating free space To select a Speed Disk profile 1 Open Speed Disk 2 Onthe Options menu select a profile from the Optimize For submenu To search for other Speed Disk Profile Editor documents 1 Open Speed Disk 2 Onthe Options menu on the Optimize For submenu click Add Profiles 3 Search for and select a folder that contains Speed Disk Profile Editor documents 4 Click Choose Remove data permanently Wipe Info is used to delete data that you do not want anyone to ever see It will permanently remove any evidence of the data from your computer When to use Wipe Info You can use Wipe Info to permanently delete information to clean unused disk space and to ensure that no sensitive information that was inside of invisible temporary files still exists in unallocated fragments H
59. and recovering disks 103 Recover damaged disks with Volume Recover To prepare the recovered disk for use 1 As a precaution copy any critical files from your computer s rebuilt disk to another disk See Examine 2 Run Norton Disk Doctor to examine and further repair the disk with diska on page 95 the newly restored directory information Perform a FileSaver Search Before proceeding with FileSaver Search be aware of the following Any files that were created after the most recent FileSaver information file are not recovered Any file that was modified or deleted after the FileSaver information files were last saved is recovered but might be damaged You cannot undo the Volume Recover process O If you do not have FileSaver turned on or if Norton SystemWorks was not installed when your disk became damaged do not use this feature Instead use the Create and View Virtual Disk function When you have located the disk that you want to recover search for FileSaver information To search for FileSaver information 1 Inthe Volume Recover main window select the disk to recover 2 Click FileSaver Search Volume Recover searches your drive for information stored by FileSaver to recover your disk ee Volume Recover a a FileSaver rescue information saved on OS X 60 minutes ago Mon Mar 31 2003 8 47 AM OSX 3 days ago Fri Mar 28 2003 2 22 PM OSX Search More Cancel olume Recover 104 Examin
60. another server or computer Software instructions for interpreting commands for transfer to and from peripheral devices and a computer Encoding data in such a way that only a person with the correct password or cryptographic key can read it This prevents unauthorized users from viewing or tampering with the data A common method of networking computers in a LAN local area network Ethernet cables which look like oversized phone cables carry data at 10M bps or 100M bps A file containing program code that can be run Generally includes any file that is a program extension or system files whose names end with bat exe or com The three letter ending on a file name that associates the file with an activity or program Examples include txt text and exe executable program A system table used primarily by DOS and Windows 9x Me that organizes the exact location of the files on the hard drive A code that associates the file with a program or activity often appearing as the file name extension such as txt or jpeg 171 172 Glossary Finder firewall rule fragmented fragmented IP packet FTP File Transfer Protocol hidden attribute host name HotSync HTML Hypertext Markup Language ICMP Internet Control Message Protocol IGMP Internet Group Management Protocol The program that manages your Macintosh disk and file activity and display Parameters that defi
61. appear in the list In the disk column the name of the disk and an icon representing its type appear The small icons to the right of the disk icons indicate each disk s potential for examination and repair Macintosh icon The disk contains the active System file of your Macintosh Application icon 4 The disk contains the Norton Disk Doctor application Lock icon The disk is write protected and Norton Disk Doctor 9 can examine the disk but cannot perform any repairs on it Run tests with Norton Disk Doctor During the disk examination Norton Disk Doctor checks every area of your disk looking for problems that need immediate attention as well as conditions that could create future problems A hard disk examination might take time but Norton Disk Doctor keeps you informed and provides suggestions to help you decide how to handle problems If you are unsure about a repair decision skip it After the examination print the Norton Disk Doctor Report and refer to it when you examine the disk again Examining repairing and recovering disks 95 Start Norton Disk Doctor Examine disks See Examine your If major problems are found on your startup disk restart your computer gna en from the CD and run Norton Disk Doctor to repair the problems To examine a disk 1 Inthe Norton Disk Doctor main window select one or more disks If the disk is a floppy disk or other type of removable media insert it now 2 Click Examine
62. arch or use a Text Search to search for specific text within a file ny Recovering missing or erased files Perform customized searches To perform a customized search 1 Do one of the following n the Search Results window click Customized Search On the Tools menu click Customized Search 69e Customized Search Search M arch on a PE E erased fites Checkone O real fites or both DA_G4_059 Use one or more of the Search Types to find your files Criteria 7 F catalog Tree Search In known Catalog Tree space Check customized Fite Type Search 0 file types selected search criteria uv Text Search Search for my docu contained this text where is it Catalog Search File Type Search Sp e cify options for The Text Search finds items that contain the text you enter selected search Find the following text within the search file s criteria my document contained this text where is it case sensitive Start Over 2 Select the disk on which to search 3 Check the types of files to include Your options are Erased files UnErase searches for files in the unused and erased files area of your disk If your disk is healthy this is the best choice Real files UnErase searches currently used areas of your hard disk If your disk directory information has been damaged check both real files and erased files for best results 4 Under Criteria check the
63. as not active for the Create and View Virtual damaged disk or the information on the disk is Disk damaged You are not sure which search to perform Create and View Virtual Disk FileSaver is running and it captured a snapshot of FileSaver Search your data before it was lost or damaged When FileSaver information is out of date restoring old FileSaver data can make future data recovery efforts difficult An exception to this is a case in which you have not used your computer for an extended period of time meaning that you haven t updated or changed your files simply because your computer has not been used In this situation FileSaver data might prove useful Select the disk to recover See When disks do not show up in a list on page 152 Volume Recover scans for disks The available disks appear in the Volume Recover main window To open Volume Recover 1 Inthe Norton Launcher click Volume Recover ee Volume Recover Select a volume to recover Volume Name Status a Macintosh HD Active System Disk Create and View Virtual Disk Volume Recover searches for catalog informaton and provides an advance look of your restored data on a Virtual Disk You can also browse and backup files before rebuilding your disk FileSaver Search Volume Recover searches your drive for information stored by FileSaver to recover your disk If you did not have FileSaver turned on don t use this feature 2 Inthe
64. at you don t want to run Unless you have specified that it repair problems automatically Norton Disk Doctor requests permission before it performs repairs 92 Examining repairing and recovering disks When to use Volume Recover If problems are found during the examination Norton Disk Doctor displays a Problem Found dialog box Sometimes Norton Disk Doctor can repair the problems immediately If not it can create an alias to help you find and fix the problem files when the disk examination is complete Depending on the type of damage that is found while running the tests Norton Disk Doctor might advise you that your options are to run either Volume Recover or UnErase When to use Volume Recover See Recover damaged disks with Volume Recover on page 98 See Restore a disk using FileSaver information on page 104 Volume Recover restores data on badly damaged disks Use Volume Recover in the following situations Your disk is damaged and doesn t appear on the desktop Your disk doesn t appear in the Norton Disk Doctor UnErase or Volume Recover window Your disk experiences a problem that Norton Disk Doctor is unable to resolve Your disk has been reinitialized or accidentally erased or you changed your partition structure using driver software Norton Disk Doctor might recommend using Volume Recover if it is unable to solve a problem Volume Recover should be used if you have accidentally e
65. ch as a file folder or disk A protocol that is used by some network devices such as printers and servers to communicate A data pattern that is characteristic of an Internet attack Intrusion Detection uses attack signatures to distinguish attacks from legitimate traffic To transfer certain programs and data between two handheld devices using built in infrared technology 170 Glossary boot record bootable disk cache cache file compressed file connection based protocol connectionless protocol cookie denial of service attack DHCP Dynamic Host Configuration Protocol dial up DNS Domain Name System A sector at the start of a disk that describes the disk sector size cluster size and so on On startup disks the boot record also has a program that loads the operating system A disk that can be used to start a computer A location on your disk in which data is stored for reuse A Web browser cache stores Web pages and files such as graphics as you view them A file that is used to improve the performance of Windows A file whose content has been made smaller so that the resulting data occupies less physical space on the disk A protocol that requires a connection before information packets are transmitted A protocol that sends a transmission to a destination address on a network without establishing a connection A file that some Web servers put on your disk when
66. ch may be to damage files or place a virus on your computer A Trojan horse is not a virus because it does not replicate and spread like a virus Because Trojan horses are not viruses files that contain them cannot be repaired To ensure the safety of your computer Norton AntiVirus detects Trojan horses so you can delete them from your computer 28 About Norton SystemWorks for Macintosh About Norton AntiVirus Worms take up space Worms are programs that replicate without infecting other programs Some worms spread by copying themselves from disk to disk They search for specific types of files on a hard disk and try to damage or destroy those files Other worms replicate only in memory creating myriad copies of themselves all running simultaneously which slows down the computer Like Trojan horses worms are not viruses and therefore cannot be repaired They must be deleted from your computer How viruses spread A virus is inactive until you launch an infected program start your computer from a disk that has infected system files or open an infected document For example if a word processing program contains a virus the virus activates when you run the program Once a virus is in memory it usually infects any program you run including network programs if you can make changes to network folders or disks Viruses behave in different ways Some viruses stay active in memory until you turn off your computer Other viruses stay a
67. ck in the lower left corner of the Authorization window to open the Authenticate window and continue with the rest of the procedure Installing Norton SystemWorks for Macintosh 37 Installation In the Authenticate window type your Administrator password then click OK Install Norton SystemWorks 3 0 Welcome to the Norton SystemWorks 3 0 Installer Welcome to Norton SystemWorks 3 0 9 symantec http www symantec com mac In the Welcome to the Norton SystemWorks Installer window click Continue Install Norton SystemWorks 3 0 Important Information Norton SystemWorks for Macintosh Version 3 0 c 2003 Symantec Corporation All Rights Reserved All product names are trademarks of their respective holders THANK YOU FOR USING NORTON SYSTEMWORKS TABLE OF CONTENTS WHAT S NEW AND CHANGED IN NORTON SYSTEMWORKS 3 0 WHAT S NEW AND CHANGED IN NORTON SYSTEMWORKS 2 0 2 WHAT S NEW AND CHANGED IN NORTON SYSTEMWORKS 2 0 1 WHATS NEW AND CHANGED IN NORTON SYSTEMWORKS 2 0 EMERGENCY SITUATIONS RUNNING NORTON DISK DOCTOR FROM THE gp PRIOR TO INSTALLATION SPEED DISK AND MAC OS X HOW TO START FROM THE CD COMPUTERS NOT SUPPORTED BY MAC OS 9 2 2 IF THE CD WILL NOT START YOUR COMPUTER IF YOU CANNOT EJECT THE CD DOWNLOADING UPDATES FROM THE SYMANTEC WEB SITE COMPATIBILITY TECHNICAL SUPPORT Print Save GoBack Continue 38 Installin
68. ctions When Norton Disk Doctor encounters a problem it displays an alert Problem A There is a problem on ey Macintosh HD Problem A major error was found in a directory record in the Catalog B tree Node 5601 record 26 Desktop has an incorrect child count valence The Catalog B tree is a data structure which keeps track of where files are stored on your disk 10 6 34 ecommend You should fix this problem To fix a major problem on the startup disk restart your computer from the Norton Utilities CD and run Disk Doctor from the CD The Problem dialog box describes the type of error and the files or other disk elements that are affected If the problem can be fixed Norton Disk Doctor displays the recommended action and lets you decide whether to fix it If Norton Disk Doctor cannot fix the problem it makes a recommendation See About Norton Disk Doctor messages on page 135 If Norton Disk Doctor detects damage it cannot repair Volume Recover may be recommended See Recover damaged disks with Volume Recover on page 98 Examining repairing and recovering disks 97 Start Norton Disk Doctor To respond to alerts Select one of the following a Fix Repair the problem in the selected file and continue with the rest of the tests Fix All Repair the problem in all of the listed files Continue Skip the repair and continue examining the disk Stop Stop the
69. ctive only as long as the infected program is running Turning off your computer or exiting the program removes the virus from memory but does not remove the virus from the infected file or disk That is if the virus resides in an operating system file the virus activates the next time you start your computer from the infected disk If the virus resides in a program the virus activates the next time you run the program To prevent virus infected programs from getting onto your computer scan files with Norton AntiVirus before you copy or run them This includes programs you download from news groups or Internet Web sites and any email attachments that you receive Macintosh computers that are attached to multiplatform networks can potentially be affected by Windows based viruses If you store Macintosh files on network servers accessible by Windows based computers those files could potentially be attacked by Windows viruses or worms programmed to damage files About Norton SystemWorks for Macintosh 29 About Norton Utilities About Norton Utilities Unexpected problems can negatively affect the best protected computer The logical structures of your hard disk might become corrupted You might accidentally delete an important file or an entire folder of important files A crash might erase startup and configuration settings making your computer unusable Norton Utilities provides the best chance of recovering from these problems See
70. cts and documentation are commercial in nature The software and software documentation are Commercial Items as that term is defined in 48 C F R section 2 101 consisting of Commercial Computer Software and Commercial Computer Software Documentation as such terms are defined in 48 C F R section 252 227 7014 a 5 and 48 C F R section 252 227 ceo and used in 48 C F R section 12 212 and 48 C F R section 227 7202 as applicable Consistent with 48 C F R section 12 212 48 C F R section 252 227 7015 48 C F R section 227 7202 through 227 7202 4 48 C F R section 52 227 14 and other relevant sections of the Code of Federal Regulations as applicable Symantec s computer software and computer software documentation are licensed to United States Government end users with only those rights as granted to all other end users according to the terms and conditions contained in this license agreement Manufacturer is Symantec Corporation 20330 Stevens Creek Blvd Cupertino CA 95014 7 General If You are located in North America or Latin America this Agreement will be governed by the laws of the State of California United States of America Otherwise this Agreement will be governed by the laws of England This Agreement and any related License Module is the entire agreement between You and Symantec relating to the Software and i supersedes all prior or contemporaneous oral or written communications proposal
71. customizing 48 51 TOPS 145 Trash and UnErase file recovery 112 empty after LiveUpdate session 62 Wipe Info 120 Trojan horses 27 troubleshooting 149 158 checklist 16 external devices 151 hardware problems 158 problems after adding new devices 151 158 procedures 149 158 U UnErase Erased Files search 114 file type vs filter searches 110 Quick Search 109 Real Files search option 114 rejoining data and resource forks 112 search results 109 searching for files data 112 113 starting 108 Volume Recover and 104 when to use 92 uninstall 44 updating all files 61 from Symantec Web site 59 USB devices wiping 121 user instructions 146 User s Guide described 52 PDF 19 53 V version numbers viewing for products 62 viewing with LiveUpdate 62 viewing disk information Norton Disk Doctor 106 older information Norton Disk Doctor 106 atest program update 62 versions and dates 62 Virtual Disk 100 virus definitions downloading from Symantec Web site 59 ile description 27 updating with LiveUpdate 59 ea viruses alerts 79 83 description 27 28 how they spread 28 in Microsoft Office 27 macro viruses 27 repairing infected file 82 system 27 transfer between PC and Macintosh 27 Trojan horses 27 viewing descriptions 84 worms 28 volume header block Norton Disk Doctor messages 136 Volume Recover emergency recovery methods 98 examine disk after recovery 105 rebuilt disk 102 restoring disks 104 running from Nor
72. d using Retrospect Express in Windows and Macintosh operating systems a Retrospect Express User s Guide This PDF includes detailed instructions for using Retrospect Express a Retrospect Express Read Me This opens the Retrospect Express html file About backup devices See Contacting Dantz Development Corporation on page 168 The Dantz Web site has a list of backup devices that are supported by Retrospect Express If your drive is not listed it might not be supported If you have questions about support for your drive contact Dantz Technical Support Norton SystemWorks featured products 129 Retrospect Express quick start documentation Determine your drive s firmware Certain drives require specific versions of firmware the drive s built in controlling software To determine your drive s firmware version 1 On the Retrospect Express Configure tab click Devices 2 Click Device Status and look under the Version column If your firmware is an earlier version than is required contact your drive vendor Optical or cartridge drive issues Retrospect Express supports all drives that appear as volumes on the Desktop This includes removable cartridge drives from Iomega Imation s SuperDisk DVD RAM drives from Hitachi Panasonic and Toshiba and magneto optical drives from Epson Fujitsu Mitsubishi Chemical Olympus Philips Pinnacle Ricoh Sony and others The Retrospect Express storage devices window show
73. dicated date and time You can select a date from the first of the month to the twenty eighth Updates once a week on the specified day and at the specified time Runs the event daily at the indicated time Runs the event each year on the indicated day and time You can schedule the event up to one year in advance See Set a start 8 time on page 66 Scheduling future events Schedule Norton AntiVirus scans If you choose a frequency other than Daily specify the date or day of the week that the update should occur Set a start time for the event Click Save Schedule Norton AntiVirus scans If you have Norton AntiVirus installed you can add scheduled scans of all or a part of your computer To add scheduled Norton AntiVirus scans See Open Norton 1 Scheduler on page 63 2 3 4 5 See Select an item for a scheduled scan on page 66 6 See Set a start 8 time on page 66 Open Norton Scheduler In the Norton Scheduler window click New Click AntiVirus Scan In the Add AntiVirus Scan Task window type a descriptive name for the task for example Scan OS X disk Do one of the following Drag the item you want to scan from the Finder into the Add AntiVirus Scan Task window Click Browse to select the item you want to scan In the Set a Frequency list specify when the scan should occur Your options are Monthly Runs the event monthly on the indicated date and time Yo
74. disk examination You might need to restart your computer before the repairs take effect If a disk was not originally mounted on the Desktop Norton Disk Doctor will attempt to remount the disk when the examination is finished If Norton Disk Doctor can t complete the examination When to use If an unexpected problem occurs and Norton Disk Doctor is unable to aT complete the examination try running the examination again If that fails try to solve the problem using Volume Recover If Norton Disk Doctor can t repair a problem See Recover files Occasionally a disk or file is so severely damaged that no software ee oo on program can fix it If a disk is badly damaged Norton Disk Doctor displays a dialog box that tells you to back up and reformat the disk Ifa file is badly damaged try to recover its contents with UnErase For more information see the online Help 98 Examining repairing and recovering disks Recover damaged disks with Volume Recover Recover damaged disks with Volume Recover The Volume Recover feature restores your disk in one of two ways Using the Create and View Virtual Disk function See Use the Create and Volume Recover will create a Virtual Disk an advance View Virtual Disk function look of the rebuilt disk that you can compare with the Ba gto ela original damaged disk From this Virtual Disk you can copy files and documents to another volume for backup purposes or you can choose to reb
75. ds a virus and repairs the file When Norton AntiVirus Auto Protect reports that it repaired an infected file you don t have to do anything Norton AntiVirus Repair Alert EICAR Rsrc 1 was infected with nVIR A It has been successfully repaired os E Even when Auto Protect has repaired the infected file ensure that no other viruses exist on your computer by scanning with Norton AntiVirus Auto Protect finds a virus but does not repair the file See About User If you have set the Auto Repair Scan preference to Manually repair infected Ata on files Auto Protect informs you of infected files but does not repair them To manually repair an infected file that has been detected but not repaired 1 Read the entire message Look for words that identify the type of problem Norton AntiVirus Alert EICAR Rsrc 2 is infected with nVIR A Do you want to repair it 2 Click Yes If the file cannot be repaired it is automatically quarantined For more information about quarantine settings see About User Preferences on page 86 Norton AntiVirus Repair Alert EICAR Both 1 could not be repaired but was quarantined 3 Click OK What to do if a virus is found 81 A virus is found during a user initiated scan Auto Protect finds a virus and cannot repair the file Ina few cases Auto Protect may not be able to repair or quarantine an infected file whether or not you have pr
76. e Symantec Web site To obtain virus definitions from the Symantec Web site 1 Start your Internet browser and go to the following site securityresponse symantec com avcenter defs download html If this page doesn t load go to securityresponse symantec com and click Download Virus Definitions then click Download Virus Definitions Intelligent Updater Only 2 On the security response page select Norton AntiVirus for Macintosh 60 Protecting against new threats Update procedures Click Download Updates On the security response page select the file to download Be sure to select files for the appropriate version of your product Information about the update is included with the download To obtain product updates from the Symantec Web site 1 Open your Internet browser and go to the following site securityresponse symantec com downloads On the downloads page in the product updates list select the product for which you want an update On the support page select the version of the product Click continue On the product page select the file to download Information about the update is included with the download Update procedures See Schedule future updates on page 62 Select items to update during this session Updates all installed components Lets you schedule specific updates Indicates the last update activity You can have LiveUpdate look for all updates at once or select individual
77. e items in the Trash that meet the search criteria they appear in the Search Results window Empty the Trash before performing a search To use Spring Cleaning 1 2 In the Spring Cleaning folder on your disk click Spring Cleaning In the Search Type window select the search that you want to perform You may select only one search at a time Click Next If you have more than one disk or partition mounted select the disks that you want to search Click Next Depending on the search that you selected you may be prompted to provide additional information Appendices 134 Norton Disk Doctor displays status and error messages when it encounters problems or issues during a disk examination Some messages appear when Norton Disk Doctor is examining a disk in any Mac OS environment and other messages are specific to Mac OS X file and disk operations About Norton Disk Doctor messages There are several types of messages in Norton Disk Doctor In most cases Norton Disk Doctor provides recommendations along with error messages This section lists the most common messages with general explanations Driver Descriptor Map and Partition Map messages The Driver Descriptor Map and Partition Map structures contain information about the drivers that control a hard drive as well as a listing of the locations and sizes of the volumes on a drive The signature block size block count driver count driver start driver
78. e method most likely to succeed UnErase search methods Unerase uses the following process Unerase tries a Quick Search first This uses File Saver information if available and combines this search with a Catalog Search for erased files If no FileSaver information is found the Quick Search returns the results of a Catalog Search for erased files only If this first Quick Search is unsuccessful start a Customized Search and select File Pattern Search or Text Search If you are looking for files that are missing due to directory damage rather than files that have been thrown away start a Customized Search and select Catalog Search looking for both real and erased files See Perform Catalog File Type and Text searches on page 113 108 Recovering missing or erased files Open UnErase Before using UnErase See When to use If files or folders have unexpectedly disappeared there might be a problem a with your directory Run Norton Disk Doctor before searching with UnErase Norton Disk Doctor might be able to repair a damaged directory Before using UnErase double check the Trash for the missing files or folders Open UnErase When you open UnErase disks appear in the UnErase list There are contextual menu and drag and drop shortcuts that you can use with UnErase 28 UnErase Erased files search Select the disk to search for erased files a Macintosh HD If Norton FileSaver has been active on t
79. eferences set to Automatic Repair To delete an infected file that has been detected but cannot be repaired See Scan disks Click Yes to run Norton AntiVirus and scan the file or folder ANC ea ancl Tiles containing the virus on page 73 i 5 In the scan window you can view more details about the infected file See If Norton AntiVirus can t repair a file on page 82 A virus is found when removable media is inserted If Auto Protect finds a virus when removable media is connected to your computer an alert displays what happened and what your options are See Auto Protect finds a virus on page 79 and A virus is found during a user initiated scan on page 81 Repair Delete and Restore in Quarantine After files have been quarantined you can try to repair delete or restore the file A virus is found during a user initiated scan If you are scanning with Norton AntiVirus and a virus is found a Problem found alert appears in the scan window Usually infected files are repaired or quarantined automatically and you don t have to do anything else To determine if the file was repaired or if you need to take further action check the status of the file in the scan window 82 What to do if a virus is found A virus is found during a user initiated scan To check the status of infected files in the scan window Inthe Virus Scan window under Scan Results select the infected file ee Virus Sc
80. emWorks features ecceccsessesecesssscseseeseseetseeseeeeeesseeeenens About Norton AntiVirus eresse HOW viruses Work o seeeeeeeeeeeeseeeeseeseeeseeseseeasseeaceecsnencsneneeseaeeseanease Macro viruses spread quickly Trojan horses hide their true purposes s 27 Worms Take Ups pace eranan a 28 How viruses spread About Norton Utlues csssisungasnanioniionrcnnduniannenneenie Prevent loss and damage of files and documents 00 29 Repair and recover files oe ceeeeecsssecseeeeeseeseeeeseeeeseeaesneneeeeseeessense 29 6 Contents Chapter 2 Chapter 3 Is my computer protected NOW oo eeeseeeesesseseeseeeeseeseeeeseeeaeeeeseees 30 The virus definition service stops known VIruSeS eee 30 Bloodhound technology stops UNKNOWN viruses s 31 Auto Protect Keeps you Safe cenene a 31 Norton FileSaver takes snapshots of your data oe 31 About other products on the CD rreme aaraa AEE 31 PRE pare TOF CMEFSENCIES S a ena A a E Ai i 32 Installing Norton SystemWorks for Macintosh SYSteM TEQuITEMENUS erene penri e a N aa r EEEE T E A OE OEA A Readithe Redd Me TE rrira a EAO ENEE Examine your startup disk Installation A E E EE Why you should restart your computer immediately 40 Atternstallation sis isis scsvinadnaieucuarasorerd ante aaa tae standin 40 Register Norton SystemWorks 0 eeeceseesessesssseeesseeeeseeseeeeseeeeseeesenes 41 Read Late Breaking NEWT eren saunas ein TAE E N EE 4
81. en from which to select available Norton SystemWorks tools when booting directly from the CD A new Virtual Disk feature that lets you view and recover files even before you rebuild your directories Optional booting from the CD into Mac OS X or Mac OS 9 for most computers that provides even more repair solutions Improved scheduling options that let you designate when you want the orton FileSaver feature to record data or defragment files which helps to support disk repair and file recovery Increased support and speed for disk repair recovery and optimization Enhanced file tracking and directory updates Norton SystemWorks features Norton SystemWorks for Macintosh combines protection repair and prevention features It protects your data from viruses and other malicious code It helps you solve and prevent disk problems recover deleted files repair damaged disks and optimize hard disk performance It also lets you keep your virus protection and program components up to date over the Internet About Norton AntiVirus Norton AntiVirus for Macintosh provides comprehensive virus prevention detection and elimination software for your computer It finds and repairs infected files files that contain viruses to keep your data safe and secure About Norton SystemWorks for Macintosh 27 About Norton AntiVirus Norton AntiVirus easily updates its virus definitions over the Internet to stay prepared for the latest threats Ho
82. en if they look exactly alike The wiring inside of the cable might be different If the computer doesn t start check the power strip or wall outlet with an item that is known to work When you are certain that power is available to all devices and that all connections are snug turn the computer on If your computer does not start you might have a hardware problem See Is it a hardware problem on page 151 Troubleshooting computer problems 151 Have you added anything new lately Have you added anything new lately The two top reasons for startup disk problems are adding a new external device and installing software that modifies your Mac OS System software If your problem occurred right after you added a hard disk or other peripheral device check for device conflicts O Sometimes removing certain kernel extensions can cause your Macintosh to freeze during startup If this occurs you may need to startup by holding the shift key down which prevents third party kernel extensions from loading The order in which you disable third party kernel extensions may also effect computer performance It might be necessary to remove some kernel extensions and some startup items and then restart Is it a hardware problem If you are having a hard disk problem that Norton Disk Doctor can t fix you might have a hardware problem Compared to software problems hardware failures are relatively uncommon In the unlikely event that i
83. er initiated scan u s 81 Repair infected files as acsissiaa nade aeindiaiaddaianaiians 82 If Norton AntiVirus can t repair a file usses 82 If removable media is infected ose eseesessestecesteceeeeeeeeeteeeenees 83 Look up virus names and definitions 0 eee eeceeeeeeeeeeeeeeseeeeseenes 83 Look up virus definitions on the Symantec Web site 84 Customizing Norton AntiVirus About Auto Protect Preferences cccccccscccscsessescscssessssesesessesesesess 85 Set Auto Protect Preference ccccccccsescscscsesseseseeeeseseseseseeeees 86 About User Preferences u ccccccsesccssssesesssscsssesessssssssssssssssesssssseseseees 86 DEtiS Cal PPETELEN COS isco seu ovr hitc eh A WR Solos neler dan 87 Set Repair Preveren Ges sca i EEN E ERON 87 SIELEWI ANUE ALO E 4 shco viet es en bck hed eel oe he eke hee 88 Norton Utilities Examining repairing and recovering disks When to use Norton Disk Doctor When to use Volume RECOVED ccccccccscscscsesssssscscscsssscscsesesssssecsesess When to use Un Erase 2 2 5 2 02 8 hs dhaneie Ba ch cohbesia Shei teh Chapter 10 Contents Start Norton Disk Doctor cccecsessesesessesesesesseseeesseseseseeseseeeensaesneeeeees 93 Set Norton Disk Doctor test preferences seseris 93 Reset Norton Disk Doctor test preferences usses 94 sel ct the disks 10 6 xaminets s2ccsianinvchari dienes 94 Run tests with Norton Disk Doctor cceceeeceeseeseseeteeeeseeeees 94 Examine d
84. files To scan disks folders and files for viruses 1 6 Open Norton AntiVirus gt gt Norton AntiVirus f Disk View y File View Q a Os 9 2 LiveUpdate 3 osx Schedule ot Preferences Quarantine A lic FE ZJ View History Hide Tools Move To Trash Scan Repair hah ee ee uno Virus Definitions Date 11 Mar 20i Virus Info o AntiVirus In the Norton AntiVirus main window do one of the following In Disk View select the disk to scan n File View select individual folders or files to scan Click Scan Repair Click Pause to interrupt a scan To resume the scan click Continue To view details of a selected file look in the Scan Results pane 568 Virus Scan j Scan Completed Examined 1 Remaining 0 Total Infected Files 1 0 in archives Scan Results File Status Comment EICAR Rsrc 3 Repaired Contained a Strain of nVIRA File Info To view details of a selected file look in the File Info panel Protecting disks files and data from viruses View and print scan history If problems are found during a scan Norton AntiVirus is designed to help keep your computer virus free In most cases an infected file can be repaired automatically In some cases you may need to take further action In Mac OS X the file is automatically repaired if you have Automatic Repair On checked on the General tab
85. from the Norton Launcher 1 Open Norton Launcher 2 Onthe Norton Launcher window click Norton Scheduler To open Norton Scheduler from Norton FileSaver 1 Open Norton FileSaver 2 Inthe Norton FileSaver window click Norton Scheduler 64 Scheduling future events Schedule LiveUpdate events To open Norton Scheduler from Speed Disk See Open Speed 1 Open Speed Disk Disk on page 116 2 On the Utilities menu click Norton Scheduler Schedule LiveUpdate events In Norton Scheduler LiveUpdate events check for updates to your installed products If you have Norton AntiVirus installed a monthly virus definitions update is also scheduled To add scheduled LiveUpdate events See Open Norton 1 Open Norton Scheduler Scheduler on page 63 FW N Fridays In the Norton Scheduler window click New Click Product Update Type a descriptive name for the LiveUpdate task for example Update 5 Inthe Choose a product to update list select the item to update Your options are All Products Virus Definitions LiveUpdate lt Product Name gt Updates all installed products Updates virus definitions Updates LiveUpdate program files Updates a product that you select The names of installed Symantec products appear in the list 6 Inthe Set a Frequency list specify when the update should occur Your options are Monthly Weekly Daily Annually Runs the event monthly on the in
86. g Norton SystemWorks for Macintosh Installation 7 Review the Read Me text then click Continue Install Norton SystemWorks 3 0 Software License Agreement English s SYMANTEC SOFTWARE LICENSE AGREEMENT IMPORTANT PLEASE READ THE TERMS AND CONDITIONS OF THIS LICENSE AGREEMENT CAREFULLY BEFORE USING THE SOFTWARE SYMANTEC CORPORATION AND OR ITS SUBSIDIARIES SYMANTEC IS WILLING TO LICENSE THE SOFTWARE TO YOU AS THE INDIVIDUAL THE COMPANY OR THE LEGAL ENTITY THAT WILL BE UTILIZING THE SOFTWARE REFERENCED BELOW AS YOU OR YOUR ONLY ON THE CONDITION THAT YOU ACCEPT ALL OF THE TERMS OF THIS LICENSE AGREEMENT THIS IS A LEGAL AND ENFORCEABLE CONTRACT BETWEEN YOU AND SYMANTEC BY OPENING THIS PACKAGE BREAKING THE SEAL CLICKING ON THE AGREE OR YES BUTTON OR OTHERWISE INDICATING ASSENT ELECTRONICALLY OR LOADING THE SOFTWARE YOU AGREE TO THE TERMS AND CONDITIONS OF THIS AGREEMENT IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS CLICK ON THE I DO NOT AGREE NO BUTTON OR OTHERWISE symantec Print Save GoBack Continue 8 Inthe Software License Agreement window click Continue To continue installing the software you must agree to the terms of the software license agreement Click Agree to continue or click Disagree to cancel the installation Disagree Agree 9 Inthe agreement dialog box that appears click Agree If
87. gate to another folder ee 10 Click Install to finish the installation Now you are ready to use Spring Cleaning See Use Spring Cleaning on page 131 Uninstall Spring Cleaning If you need to remove an installed version of Spring Cleaning from your computer use the Norton SystemWorks for Macintosh CD Installer The process is faster if all other programs are closed before you uninstall Spring Cleaning To uninstall Spring Cleaning 1 Follow steps 1 6 of the installation procedure On the pop up menu click Uninstall Check Standard Installation Click Uninstall Locate and select the Spring Cleaning 3 5 1 folder At the bottom of the window click Select lt folder name gt Click Quit N Ou F WN Use Spring Cleaning Spring Cleaning performs searches to find files that you want to remove from your computer It displays a list of files that you might want to remove so that you can perform actions on individual items or groups of items Such actions include deleting files and programs or moving them to a StuffIt archive or removable disk You can return some items to their original locations using the Restore command 132 Norton SystemWorks featured products Spring Cleaning quick start Spring Cleaning displays its 16 searches in the Search Type window Each search finds items based on criteria that you specify Each search serves a specific purpose and is described in detail in the User s Guide If there ar
88. he Norton SystemWorks CD 9 partition of the CD Troubleshooting computer problems 153 When disks do not show up in a list In the case where you have lost access to a single partition on a drive you can start from the CD and run Volume Recover s FileSaver Search on another partition This may restore data structures on the physical disk and bring back the missing partition See Perform a FileSaver Search on page 103 If you are a data recovery expert you can run Norton Disk Editor X to open the disk as a physical drive for examination See the Norton Disk Editor X Reference Guide PDF on the CD Uninstall the product and reinstall See Installation on page 35 Connect with a different cable and or connect to different computer This only applies if the disk that does not display in the list is external Connect to a different computer Or use an optional external power supply if available This only applies if the disk that does not display in the list is external Try removing and installing the drive into another computer Check with your FireWire drive s vendor to see if your drive can be repaired with the data intact You may be able to remove the FireWire drive from its case and use it as a regular ATA drive this may save you costly data recovery charges Before considering this check to see if the drive is still under warranty as in most cases opening the case will void the warranty Try
89. his disk UnErase will use FileSaver s information to enhance its search UnE UnErase To open UnErase In the Norton SystemWorks main window click UnErase Use Quick Search See Sort or filter After you have started UnErase select the disk on which the missing file te ne ie was located and perform a Quick Search page 110 Recovering missing or erased files Open UnErase To perform a Quick Search 1 Inthe UnErase window select the disk that contains the erased file 2 Click Quick Search UnErase searches the selected disk for erased files and displays the results in the UnErase Search window If the file isn t found by Quick Search If a missing file doesn t appear after a Quick Search it might be ona different disk or need a more customized search Use the following options to continue searching If the file might be on another disk select that disk and perform another Quick Search If you know that the missing file was on the disk that you searched try a Customized Search See Perform Catalog File Type and Text searches on page 113 Manage UnErase search results After performing a Quick Search UnErase displays the results in the UnErase Search results window along with an estimate of the file s recoverability ee UnErase Search Select a customized search ne Customized Search Search Complete os x Click a column title to
90. hould be repaired whenever they occur as they can lead to file damage through cross linked files p The signature is incorrect The attributes are incorrect The creation date or modification date is invalid These messages usually indicate that the structure is damaged The total file count total directory count is incorrect The allocation block size count of allocation blocks is incorrect The next available file ID is incorrect The Extents or Catalog B Tree clump size is invalid The physical size of the Extents or Catalog B Tree is incorrect Invalid extents are specified for the Extents or Catalog B Tree These messages indicate that the structure of the volume is incorrect and files might be inaccessible These messages might indicate that the directories have been damaged Norton Disk Doctor messages About Norton Disk Doctor messages B Tree node messages A B Tree node is a sector or group of sectors in the Catalog or Extents B Tree These sectors contain important data about files on a volume The following messages indicate problems with nodes in any B Tree If you see one of the following messages you might have found some files or folders to have been inaccessible The node has an incorrect forward link backward link type depth l record count The node is on an incorrect level The node has incorrect offsets These error messages indicate that there is damage to a d
91. ice symantec com tells you how to Subscribe to Symantec newsletters Locate resellers and consultants in your area Replace defective CD ROMs and manuals Update your product registration Find out about orders returns or a rebate status Access Customer Service FAQs Post a question to a Customer Service representative Obtain product information literature or trialware For upgrade orders visit the Symantec Store at http www symantecstore com 162 Service and support solutions Technical support Symantec offers two technical support options for help with installing configuring or troubleshooting Symantec products Online Service and Support Connect to the Symantec Service amp Support Web site at http service symantec com select your user type and then select your product and version You can access hot topics Knowledge Base articles tutorials contact options and more You can also post a question to an online Technical Support representative PriorityCare telephone support This fee based in most areas telephone support is available to all registered customers Find the phone number for your product at the Service amp Support Web site You ll be led through the online options first and then to the telephone contact options Support for old and discontinued versions When Symantec announces that a product will no longer be marketed or sold telephone support is discontinued 60 day
92. ick Save Schedule FileSaver snapshots See FileSaver You can add scheduled FileSaver snapshots The FileSaver update schedule pa on is preset to update disk information daily at noon If you have Norton page 51 FileSaver installed you can schedule an event from the Norton FileSaver window To add scheduled FileSaver snapshots 1 FUN Open Norton Scheduler In the Norton Scheduler window click New Under Choose a task for scheduling click FileSaver Snapshot In the Add FileSaver Snapshot Task window type a descriptive name for the task for example Update Fridays 5 Scheduling future events 67 Schedule disk defragmentation In the Set a Frequency list specify when the task should occur Your options are Monthly Runs the event monthly on the indicated date and time You can select a date from the first of the month to the twenty eighth Weekly Runs once a week on the specified day and at the specified time Daily Runs the event daily at the indicated time Annually Runs the event each year on the indicated day and time You can schedule the event up to one year in advance If you choose a frequency other than Daily specify the date or day of the week that the task should occur Set the time of day that the event should occur Click Save Schedule disk defragmentation You can schedule a task for Speed Disk to defragment the disk or disks you have selected in FileSaver preferences The disk
93. ile or folder 1 2 3 In the Wipe Info main window click Wipe File Folder Select a file or folder to delete Click Wipe You are asked to confirm the deletion Click Wipe Wipe Info erases the selected file or folder permanently Enhancing performance and security 121 Wipe items on your disks To wipe an entire disk 1 In the Wipe Info main window click Wipe Disk 2 Inthe drive selection dialog box select a disk drive 3 Click Wipe Disk 4 When prompted type a new name for the disk 5 Click Wipe Wipe Info erases the entire selected disk permanently You can wipe any USB SCSI FireWire or IDE device such as a Zip drive as well as internal or external hard disks If the device is large the wiping process might require a significant amount of time to complete To wipe a device 1 Open Wipe Info 2 Onthe Wipe menu click Wipe Entire Device The Select Device window lists available devices Select Device Rescan Look for other ee _ devices Device ID Volumes All known devices ATA Bus 0 ID 0 OS X 05 9 Macintosh HO on the bus USB Device 0 2ip Mounted disks 3 If the device that you want to wipe does not appear recheck all cables and power to the device and click Rescan 4 Select a device in the list Click Wipe Entire Device 6 When prompted click Wipe Wipe Info erases the selected device db After erasing the device you will need to reformat it with a compatible formatting sof
94. ile resided This folder is placed within a folder called Recovered Files 112 Recovering missing or erased files Restore recovered files If you have previously dragged a file to the Trash and then emptied the Trash UnErase attempts to determine the folder from which the file was originally taken However if necessary UnErase creates a Trashes folder inside of the Recovered Files folder Do not confuse this folder with the original Trash Restore recovered files amp Some files need additional treatment before they are fully restored You might need to join a file s data and resource forks on some file types or rejoin segments of a large file that was split into segments during recovery Recovered files will have your permissions rather than the file s original permissions These permissions allow you to examine the file You may want to change the permissions after recovery Join data and resource forks When you recover an erased file that has a resource fork and a data fork you might have to rejoin the two parts to restore the file to its original condition In a File Type search UnErase lists each fork as a separate file For more information see the online Help To restore the order in which files were found Inthe search results list press Option and click any column heading This removes any sorting from the list Once you have located matching data and resource forks you can join them To join previ
95. inate them from the disk To ensure future data integrity back up disks containing bad blocks and reformat them using the disk s formatting software When optimization is complete Speed Disk has defragmented files and arranged file types for optimal use If you want to optimize a startup disk See Start fromthe To optimize your startup disk restart your computer from another disk or em onipage 17 from the CD Defragment files The optimization process can t work with files that are open or in use locked disks or unmountable partitions Your startup disk always has open files so you must start from the CD or another designated disk to optimize your startup disk You can still defragment files on disks that have files in use To view and defragment selected files 1 Inthe Speed Disk window select a disk 2 On the Explore menu click Show Fragmented Files The Fragmented Files dialog box lists all of the fragmented files their sizes and the number of fragments Some files can t be defragmented The reasons for their unavailability are listed in the Note column 3 To sort the list click any of the column headings To reverse the order of the sort click the triangular icon to the right of the Note column heading 4 Inthe Fragmented File dialog box do one of the following Select one or more files to defragment To select all files press Command A 5 Click Defragment Selected Files ng Enhancing perfo
96. ing repairing and recovering disks Recover damaged disks with Volume Recover If an expected FileSaver file isn t found See Use the Create and View Virtual Disk function on page 100 See How Norton FileSaver protects your disks and files on page 50 If the located FileSaver information is not for the volume that you want to recover or if you think there is more recent FileSaver information for the volume Volume Recover can search for more FileSaver files To search for more files 1 Inthe Volume Recover search results window click Search More If FileSaver information is still not found Volume Recover scans the partition e8 Volume Recover a ad FileSaver rescue information saved on OS X Lhourago Mon Mar 31 2003 8 47AM OSX 3daysago Fri Mar 28 2003 2 22 PM OSX 2weeks ago Thu Mar 20 2003 12 18 PM Search More Cancel lume Recover 2 To scan the entire physical device click Search More again If Volume Recover still can t find FileSaver information or the FileSaver information is more than one week old try using the Create and View Virtual Disk function If no suitable FileSaver files are found be sure that for the future Norton FileSaver is configured to protect your files and volumes Restore a disk using FileSaver information After starting Volume Recover and locating a FileSaver file using FileSaver Search complete the restoration of your disk Always select the most
97. ing options see Schedule LiveUpdate events on page 64 To change the event name type a new name in the name field Click Save Scheduling future events Manage scheduled events Delete scheduled events You can delete scheduled events that you no longer want To delete a scheduled event 1 Open Norton Scheduler 2 Inthe Scheduled Events list select the scheduled event that you want to delete Click Delete 4 Inthe verification box that appears click Delete to verify that you want to delete the event Disable scheduled events You can disable scheduled events without deleting them in case you want to enable them later To disable a scheduled event 1 Inthe Scheduled Events list under On uncheck the event that you want to disable 2 To enable the event check it again Reset scheduled tasks You can reset all scheduled tasks to their original installed settings Norton Personal Firewall None Norton AntiVirus Monthly LiveUpdate task to check for new virus definitions Set to run on the first of each month Norton Internet Security Monthly LiveUpdate task to check for new virus definitions Set to run on the first of each month 69 70 Scheduling future events Manage scheduled events Norton Utilities Daily FileSaver snapshot to update your disk directory information Set to run at noon Daily Speed Disk defragmentation Set to run at midnight To reset scheduled tasks
98. ing technical support Registered users may also contact Aladdin technical support via our online support service phone fax or mail Please be sure to have the following information available prior to calling or include it in your email fax or letter Write down your questions or have a clear idea of the problem Be prepared to duplicate the problem Write down the steps you took that caused the problem 166 Aladdin Systems technical support Contacting Aladdin Systems Be prepared to give the following information Any error messages Your computer model Your Mac OS version system version The amount of RAM installed on your machine Your Spring Cleaning or iClean version number and registration number Contacting Aladdin Systems You can contact Aladdin Systems through the Internet by fax by phone or through the postal system Web www aladdinsys com support email service aladdinsys com Fax 831 761 6206 Phone 831 761 6200 Mail Aladdin Systems Inc 245 Westridge Drive Watsonville CA 95076 For information on technical support options please call Dantz at 800 225 4880 or visit the Dantz Web site www dantz com support Customers outside the United States Canada and Latin America should contact technical support as detailed below or visit the Dantz Web site to find contact information for the authorized distributor in your area United Kingdom Phone 0800 169 77 64 Fax 33 1 55 33 02 09
99. isk S 30 302 en EAE AAA ave ates 95 If Norton Disk Doctor finds a problem s 96 If Norton Disk Doctor can t complete the examination 97 If Norton Disk Doctor can t repair a problem ee eeeeeeees 97 Recover damaged disks with Volume Recover sses 98 What Volume Recover can t do w ceceeesscsesesssessseeseseeceteseseseeseeeees Identify the preferred recovery method Select the disk tO recover cecesesessesesssseseeeeseseeeeeseseetssesteeeeseeees Use the Create and View Virtual Disk function 0 100 Perform a FileSaver Search o c ceecsecsesssseseseseeeseeessesesneeesneenees 103 If recovery is NOt SUCCESSIUL ues eeeeseseeeeeeseeeeseeneseeneeeenteneaees 105 Get information about disks folders and files wee 105 View file folder and disk information c cece 106 Recovering missing or erased files Recover files With UnErase w cccccccccssecseseesessesssesesessesssessesseses UnErase search methods Before using UnErase Open UN ELAS ean aenar i ARAE ENER Use Quick Seares ana oa If the file isn t found by Quick Search Manage UnErase search results 0 eeeeeeseseeeeeteeeeteeeeteeneeees Sort or filter UnErase search results View a file s information or contents Recover a file or folder oo cseseesssesesesesesessssesssssesssseseees Restore recovered files o ceccecesssssssesesesssssssscsssssessssesssesesssssseseees Join data and resource forks Perform customized searches eeecccccsccssssssesessse
100. isk directory B Tree header messages Catalog tree The B Tree header nodes contain important information about the structure of the Catalog and Extents B Trees which contain information about the files on a volume If you see one of the following messages you might have found some files or folders to have been inaccessible The tree depth node size key length tree attribute flags is are incorrect The number of nodes free node count tree bitmap root node number first leaf node number last leaf node number leaf record count tree header structure is incorrect These messages are caused by problems with any B Tree header They indicate damage to your disk directories and they might cause problems if you re trying to mount a disk messages The Catalog tree contains essential bookkeeping information including the physical locations names and sizes of files and folders It also contains data such as file types and creators and the number of files contained by a folder The following are Catalog tree messages General tree error When this error occurs you might have seen a message that the disk cannot be mounted because it cannot be found 137 138 Norton Disk Doctor messages About Norton Disk Doctor messages There is no root directory This error indicates that an important part of the Catalog B Tree is damaged or missing Record messages This error indicates damage to your directorie
101. itdtadicadnnindaed AS 159 Service and support solutions Aladdin Systems technical support Registering Spring Cleaning and iClean sessies 165 Requesting technical support Contacting Aladdin Systems Dantz Development Corporation technical support Contacting Dantz Development Corporation s src 168 Glossary Index CD Replacement Form Getting started 14 If you have an emergency read through these recommendations on what to do and which Norton SystemWorks for Macintosh tool can best solve your problem Why you should start from the CD See Before installation on page 34 It s not always best to install Norton SystemWorks if your disk has a problem Do not install the program on a disk that needs repair or contains lost files Installing Norton SystemWorks could destroy the data that you want to recover If you purchased Norton SystemWorks to maintain your Macintosh and do not currently have a problem you can install Norton SystemWorks for Macintosh Versions of Norton SystemWorks for Macintosh for both Mac OS 8 1 to 9 x and Mac OS X are included on the CD Features and procedures for both versions are similar However for specific Mac OS 8 1 to 9 x documentation refer to the PDF on the Norton SystemWorks CD 9 partition of the CD 16 Emergency assistance What tool should you use for your problem See Start fromthe If your disk is damaged or contains erased files that you want to recover
102. k Doctor Norton SystemWorks Start Norton Disk Doctor Norton AntiVirus Scan a volume file or folder for viruses Enable and disable Norton AntiVirus Auto Protect By default Norton AntiVirus Auto Protect guards against viruses as soon as your computer starts It checks programs for viruses as they are run and monitors your computer for any activity that might indicate the presence of a virus Running a Norton AntiVirus manual scan is not necessary as long as Auto Protect is left on Auto Protect interception prevents viruses from moving to your disk Disable Auto Protect temporarily To install some programs you may need to turn off Auto Protect See Customize the To disable Auto Protect temporarily Norton QuickMenu on page 47 On the Norton QuickMenu click Norton Auto Protect gt Turn Auto Protect Off 50 Norton SystemWorks basics Protect disks with Norton FileSaver Protect disks with Norton FileSaver You are less likely to experience problems with your Macintosh when you use Norton SystemWorks for preventive maintenance Norton FileSaver is an important tool used for disk and file recovery How Norton FileSaver protects your disks and files After you install Norton SystemWorks Norton FileSaver maintains an updated record of your startup disk s directory and files The first FileSaver snapshot is taken five minutes after you restart your computer following installation of Norton SystemWorks It is nor
103. lable on your Macintosh OS CD AppleScript is not supported by Symantec Technical Support O Scripting is not available on Norton AntiVirus for Mac OS X However the Command Line Scanner can be called with UNIX shell scripts Script commands The following commands are available for use with Norton AntiVirus for Macintosh load antivirus unload antivirus get file of get viruses of Scan the given files and folders for viruses Load the Norton AntiVirus Library and Norton AntiVirus Macro Scan Lib Unload the Norton AntiVirus Library and the Norton AntiVirus Macro Scan Library Extract the file object from a report object Get the list of viruses that infect the file of the report 144 Using AppleScript with Norton AntiVirus Script commands get repaired status of Get the status of the repair from a given report Class scan result The result of a scan including the total number of files scanned and the reports of all irregular damaged or infected files Within the scripting you can cause Norton AntiVirus for Macintosh to display or hide its progress during scans The script initiated scan results including the discovery and repair of infected files can be saved in a text file The Norton AntiVirus for Macintosh scriptable component does not handle compressed files You can run Norton AntiVirus on any AppleTalk Transaction Protocol server such as AppleShare or TO
104. lace damaged System files on page 158 See If you don t see the disk that you re looking for on page 100 150 Troubleshooting computer problems Prepare your computer Prepare your computer amp Often problems are easier to find and fix if you can first isolate the problem Disconnect all external devices other than the one that you are examining This saves time and prevents accidents from happening to trouble free equipment When you are troubleshooting use an Apple keyboard and standard Apple mouse Third party input devices sometimes use custom drivers that are unavailable on the CD Check all cables Your Macintosh or the hard disk might not be getting power or they may not be communicating with each other properly due to a faulty cable connection Do the following to check your cables Start with the computer turned off While it is turned off check all of its power cords peripheral cables and connections Make sure that your Macintosh and its peripherals are plugged into a grounded electrical outlet and that they are connected to each other If the computer is too close to a wall the cable connectors might be loose or the cables might be crimped and the connection not properly made If you are using a device that has a cable with the same type of connectors on each end it might make a difference which end is connected to your Macintosh Do not substitute cables for different types of devices ev
105. les regularly Keep more than just the most recent backup Make sure that you always have the CD or another external device from which you can start your computer See Start from the CD on page 17 System requirements If you have an emergency do not install Norton SystemWorks yet See Emergency assistance on page 15 Before installing Norton SystemWorks take a moment to review the system requirements listed in this chapter Versions of Norton SystemWorks for both Mac OS X and Mac OS 8 1 to 9 x are included on the CD For instructions on installing and using Norton SystemWorks for Mac OS 8 1 to 9 x see the Norton SystemWorks User s Guide PDF in the OS 9 portion of the CD The following is required to run Norton SystemWorks for Macintosh Macintosh OS X 10 1 5 or later Macintosh PowerPC processor G3 or later Beige G3 and original PowerBook G3 not supported 80 MB of RAM for Norton SystemWorks 15 MB of RAM for Aladdin Spring Cleaning 50 MB of RAM for Dantz Retrospect Express 50 MB of available disk space for installation 10 of total disk space available for optimization nternet connection to download program updates CD ROM or DVD ROM drive Norton SystemWorks does not support Mac OS X versions 10 0 to 10 1 4 so you must upgrade to version 10 1 5 or later 34 Installing Norton SystemWorks for Macintosh Before installation Before installation Before you install Nort
106. line material for any reason Technical terms that are italicized in the User s Guide are defined in the glossary which is available in both the User s Guide PDF and Help Help includes all the material contained in the User s Guide plus expanded conceptual information procedural details and a glossary for definitions of technical terms Use Help to answer questions while you are using Norton SystemWorks See Access Help on page 53 The PDF is an electronic version of the User s Guide that you can use if you prefer to look for information online in a book like format or if you want to provide additional copies of the User s Guide The PDF also includes a glossary for definitions of technical terms See Access the User s Guide PDF on page 53 Norton SystemWorks basics 53 For more information In addition to this material there is a Read Me file on the CD Check the Read Me file before you install Norton SystemWorks for late breaking information Finally you can always check the Symantec Web site for information about Norton SystemWorks You can also use the Web site to subscribe to the Symantec Security Response newsletter which provides you with the latest information about virus and other threats and anti threat technology Access Help Opening Help in Norton SystemWorks displays the Apple Help Viewer with a list of Help topics When you open Help in the Launcher you find a complete list of topics to
107. lly erased disks It also rebuilds directories for better chances of data recovery It provides an advance look at recovered directories which helps to ensure that you are restoring the files that you need See When to use Volume Recover on page 92 30 About Norton SystemWorks for Macintosh Is my computer protected now UnErase is used in conjunction with Norton FileSaver UnErase recovers virtually any deleted file or folder saving you from recreating lost work or from searching back up disks for lost files See When to use UnErase on page 92 orton Disk Editor is a tool provided for use by data recovery experts Using this tool is sometimes the only way that damaged files and disks can be salvaged or repaired Do not make modifications to your disk using orton Disk Editor unless you are a data recovery expert Live Update connects to the Symantec Web site and retrieves program updates See Update everything now on page 61 orton Scheduler automatically schedules Norton FileSaver Defragmentation and LiveUpdate events See About Norton Scheduler on page 63 Norton Disk Doctor finds disk problems to prevent emergencies See When to use Norton Disk Doctor on page 91 Wipe Info cleans selected files from your disk preventing unwanted recovery of information that you have deleted See How Wipe Info works on page 119 Is my computer protected now See FileSaver snapshots schedule on
108. lows multiple computers to share a single public IP address Most DSL and cable routers support NAT The portion of an IP address that is shared by all computers on a network or subnet For example 10 0 1 1 and 10 0 1 8 are part of the network address 10 0 1 0 173 174 Glossary NTFS NTFS file system packet partition POP3 Post Office Protocol version 3 port port number PPP Point to Point Protocol protocol proxy registry removable media A system table used primarily by Windows 2000 XP that organizes the exact location of all the files on the hard drive The basic unit of data on the Internet Along with the data each packet includes a header that describes the packet s destination and how the data should be processed A portion of a disk that is prepared and set aside by a special disk utility to function as a separate disk One of the two most popular protocols for receiving email POP3 requires that you download messages to read them A connection between two computers TCP IP and UDP use ports to indicate the type of server program that should handle a connection Each port is identified by a number A number used to identify a particular Internet service Internet packets include the port number to help recipient computers decide which program should handle the data A protocol for communication between two computers using a dial up connection PPP provides erro
109. ly open the Emergency Launcher s Repair Mode window See What tool should you use for your problem on page 16 While restarting your computer hold down the Option key A screen will display with icons that include Norton SystemWorks CD X Select the OS X icon and start your computer from the OS X partition of the CD When startup is complete the Emergency Launcher s Repair Mode window displays See Use DiskViewer on page 20 On the Apple menu click System Preferences Startup Disk and then the Norton SystemWorks CD X icon The Emergency Launcher s Repair Mode window displays O Depending on your computer you may also be able to select the Mac OS 8 1 to 9 x version of Norton SystemWorks This earlier version of Norton SystemWorks does not include the Emergency Launcher Performance amp Maintenance Doctor Dek Speed h an Volume UnErase Disk B Recover Norton SystemWorks EMERGENCY Repair Mode Analysis Data Recovery DiskViewer W ey Wipe info Norton Disk Editor X Doctor and files A Norton Disk Finds and repairs problems on disks Emergency assistance 19 Explore the Emergency Launcher Explore the Emergency Launcher There are tools in the Emergency Launcher s Repair Mode window that you can use when starting from the CD DiskViewer Use DiskViewer to see which disks are mounted and view folders and files on those disks Use it
110. mally scheduled to take an updated snapshot every day at noon as well as five minutes after each restart This information is used by UnErase Norton Disk Doctor and Volume Recover to facilitate disk and file recovery You can access Norton FileSaver and the Scheduler on the Window menu or from the Symantec Launcher Norton FileSaver supports disk repair and file recovery in Norton SystemWorks It works in the background and takes a snapshot of the disk directory structure It saves critical disk and directory structure information that Norton Disk Doctor UnErase and Volume Recover use to restore a disk Using the FileSaver window In the Norton FileSaver window you can enable or disable the following type of activity for each disk Update Disk Directory Information Track Deleted Files amp Folders Defragment Files See About optimization and file fragmentation on page 115 Except for the Defragment Files column FileSaver default settings have each disk and function already selected for best protection For Defragment Files check the box for the disk that you wish to optimize See Optimize a disk on page 116 Norton SystemWorks basics 51 Maintenance checklist To maintain the FileSaver tool 1 On the Apple menu click System Preferences 2 Inthe System Preferences window click Norton FileSaver 3 In the Norton FileSaver window do any of the following Check box to update disk and directory information
111. mizing Norton AntiVirus 87 About User Preferences Set Scan Preferences Determine how you want Norton AntiVirus to scan disks and files To set Scan Preferences 1 2 3 In the Norton AntiVirus main window click Preferences In the Preferences window on the Scan tab select the options that you want Your options are Scan compressed files Scan compressed files Scanning time will be longer if you scan compressed files Scan Results Determine which files you want listed in the Scan Results pane of the Scan window Scheduled Scan Specify if you want a scan alert always or only when Alerts infected files are found Report Format Select the program in which to view saved antivirus reports Click Save Set Repair Preferences Determine how you want Norton AntiVirus to repair infected files found during a manual scan To set Repair Preferences 1 2 3 In the Norton AntiVirus main window click Preferences In the Preferences window click the Repair tab Select the Repair options that you want Your options are Repair During a manual scan set to repair infected files found automatically or manually Quarantine files that During a manual scan select to automatically cannot be repaired quarantine files that cannot be repaired Click Save 88 Customizing Norton AntiVirus Set a Reminder Set a Reminder You can set Norton AntiVirus to notify you when your virus definitions are ou
112. movable media 1 Open Norton AntiVirus 2 Inthe Norton AntiVirus main window select the media to scan 3 Click Scan Repair Look up virus names and definitions You can look up a virus name from within the Norton AntiVirus application The Virus Definitions Info dialog box lists the viruses in the current virus definitions file To make sure you have the latest virus definitions run LiveUpdate You can export the list to a text file You can also search the list for a specific virus 0909 Virus Definitions info Display names containing Virus Name Virus Type 1000Years 791 PC Virus 0 10_Past_3 748 PC Virus 12 Tricks Trojan PC Virus 2up 6000 PC Virus 13 Tunes Hypercard Virus 3APA3A A PC Virus 3APA3A A 2 PC Virus 3APA3A B PC Virus ad 3APA3A R 2 PC Virus Y EATE 27251 vi found Virus Definition File Dates use Virus Definitions 13 Mar 2003 virscan1 dat 11 Mar 2003 To look up virus names 1 On the Tools menu click Virus Info 2 Type the name or part of the name of the virus 84 What to do if a virus is found Look up virus names and definitions Look up virus definitions on the Symantec Web site Because of the large number of viruses the Virus Definitions Info file does not include descriptions of each virus The Symantec Security Response Web site contains a complete list of all known viruses and related malicious code along with descriptions To look up virus definitions 1 P
113. n click OK In the window that displays the list of deleted items click Close In the Uninstall Symantec Products window click Quit Norton SystemWorks basics include general information about how to work with Norton SystemWorks and how to access more information about the tools that are available How to start and exit Norton SystemWorks You don t have to start the Norton SystemWorks program to be protected from viruses if you have Auto Protect running You do have to start Norton SystemWorks when you want to Run manual scans of your computer Schedule Norton AntiVirus to run unattended scans Customize virus protection options The Norton Launcher is a convenient window from which you can launch the Symantec products that are installed on your computer Use Norton Launcher to access the features in Norton SystemWorks and any other Symantec product that is installed on your Macintosh If you re not certain what a particular tool or program is used for roll your mouse over the icon and a brief description will display at the bottom of Norton Launcher 46 Norton SystemWorks basics Customize the Norton Launcher toolbar Open Norton Launcher Norton Launcher is installed in the Norton Applications folder To open Norton Launcher Inthe Norton Applications folder double click Norton Launcher Norton Launcher Documents LiveUpdate Scheduler Performance amp Maintenance a amp ue O
114. n Mac OS X Have the person who installed the software create an alias and place the alias in an area to which you have access You can then drag the alias to the location that you want Norton AntiVirus Messages The following messages might be encountered when you are running Norton AntiVirus and Norton AntiVirus Auto Protect Norton AntiVirus uses available memory to store items for the scan report If you have many files you will not be able to record all items to scan You can change the Report Preferences to record infected files only Troubleshooting computer problems 155 Problems with Norton AntiVirus Auto Protect error message If you experience problems with the scan engine error message you might still have incompatible files from a previous version of Norton AntiVirus for Macintosh Uninstall and then reinstall Norton AntiVirus Password and administrator messages The entered subscription code is not valid Please retype in the 9 character subscription code again You entered a virus definitions subscription code incorrectly Try typing the number again The passwords did not match Please try again The second password you typed does not match the first one That password is incorrect Please try again You typed an incorrect password If you forgot your password see Installation on page 35 The software to be installed requires Administrator or higher level access privileges Enter your administrato
115. n number and copyright dates 3 When you ve finished viewing the About box close it Schedule future updates The user who scheduled the event must be logged on for the scheduled event to occur If this condition is not true the event occurs the next time the correct user is logged on You can set up events to run at a scheduled time without your participation If your Macintosh is turned off during the time an event should take place the event occurs the next time that you start your Macintosh Before scheduling an update test it once manually See Update everything now on page 61 and Customize a LiveUpdate session on page 61 For instructions on scheduling future updates see Schedule LiveUpdate events on page 64 Use Norton Scheduler to ensure that key tasks are performed regularly to keep your computer and data protected About Norton Scheduler The tasks that are available in Norton Scheduler depend on what products are installed If your Macintosh is turned off during the time that an event should take place the event occurs the next time that you start your Macintosh Open Norton Scheduler See Update procedures on page 60 See How to start and exit Norton SystemWorks on page 45 You can open Norton Scheduler from your open program To open Norton Scheduler from LiveUpdate 1 Open LiveUpdate 2 Inthe LiveUpdate window click Norton Scheduler To open Norton Scheduler
116. ne how a firewall reacts to specific data or network communications A firewall rule usually contains a data pattern and an action to take if the pattern is found When the data that makes up a file is stored in noncontiguous clusters across a disk A fragmented file takes longer to read from the disk than an unfragmented file An IP packet that has been split into parts Packets are fragmented if they exceed a network s maximum packet size but malicious users also fragment them to hide Internet attacks An application protocol used for transferring files between computers over TCP IP networks such as the Internet A file attribute that makes files harder to access and more difficult to delete than other files It also prevents them from appearing in a DOS or Windows directory list The name by which most users refer to a Web site For example www symantec com is the host name for the Symantec Web site Host names are translated to IP addresses by the DNS The synchronization software for Palm OS handheld devices The language used to create Web pages An extension to the basic Internet Protocol IP that provides feedback about network problems An extension to the basic Internet Protocol IP that is used to broadcast multimedia over the Internet IMAP Internet Message Access Protocol version 4 infrared IR port IP Internet Protocol IP address Internet Protocol address ISP Internet service p
117. og and Connected Users report all have toolbars that you can customize to suit your needs To customize your toolbars 1 FWN Open Norton SystemWorks Open the window with the toolbar that you want to change On the Window menu click Customize Toolbar In the toolbar dialog box drag the icons into and out of the toolbar at the top of the window until you have the set that you want You can change the location in which an icon appears by dragging it to the desired location If you want to return the toolbar to its original appearance drag the default set of icons at the bottom of the dialog box to the toolbar To change the default icon descriptions select one of the following Icon amp Text Icon Only Text Only When the toolbar appears the way that you want it click Done Norton SystemWorks basics 49 Use Norton SystemWorks shortcuts Use Norton SystemWorks shortcuts You can access Norton SystemWorks tools with various drag and drop operations Use drag and drop operations Drag a disk or volume icon to any of the following Norton SystemWorks program icons Norton Disk Doctor Examine the selected disk Speed Disk Check and defragment or optimize the selected disk UnErase Perform an UnErase Quick Search on the selected disk Wipe Info Wipe unused space on the selected disk Volume Recover Perform FileSaver Searches and Create and View Virtual Disk on selected disk Norton Utilities Open Norton Dis
118. oint your browser to the Symantec Security Response Web site at http securityresponse symantec com 2 Click Expanded Threat List and Virus Encyclopedia 3 Doone of the following Type a virus name for which to search Scroll through the alphabetical list to locate a virus 4 Click a virus to read its description About Auto Protect Preferences Norton AntiVirus provides the best virus detection and removal with default settings left on If you want to change the default settings because you want to extract data from a file before it is deleted or repaired due to a virus you can There are three types of preferences to set Your options are Scan and Repair Settings that govern the behavior of the Norton AntiVirus application and settings separate users can specify Auto Protect Settings that govern the behavior of overall antivirus protection and repair for your computer Reminder Settings for the Virus Definition Alert preference Active Auto Protect settings provide you with continuous and ceaseless antivirus protection You can however change automatic antivirus protection settings if you want to manually repair or delete a file or if you want to manually scan removable media when it is inserted You can change a range of settings for the way Norton AntiVirus Auto Protect repairs files For maximum protection leave Auto Protect on and do not change default preferences in the Norton Auto Protect window 86
119. on O Opening a file in DiskViewer displays the first 31K of that file in text format The file may not be formatted correctly and you may see unrecognizable characters However it will help you identify the content of the file You can have several DiskViewer windows open simultaneously This makes it easy to focus on the content of different folders without having to scroll between them To open multiple DiskViewer windows Command double click a folder in a Disk Viewer window to open a new window with that folder opened Each new DiskViewer window will have a unique number Copying and pasting items to other locations within DiskViewer DiskViewer allows you to copy and paste files and folders to another location within a window or to another DiskViewer window To copy and paste files and folders 1 Inthe DiskViewer window click an item s name or hold down the Shift key to select multiple items 2 Onthe Edit menu click Copy 3 Navigate to another location in the Window or navigate to a location in another DiskViewer window 4 Onthe Edit menu click Paste Copying and pasting data from files DiskViewer allows you to open files and copy text so that you can paste it elsewhere 22 Emergency assistance Why use an earlier version of Norton SystemWorks To copy text from a file in DiskViewer 1 In the DiskViewer window double click a file name or hold down the Shift key to select multiple files The fir
120. on SystemWorks Read the Read Me file for Mac OS X Start from the CD and examine your startup disk and other mounted disks for damage See Start from the CD on page 17 Examining all mounted volumes ensures that Norton Disk Doctor detects any problems before you install Read the Read Me file The Read Me file on the CD contains information that was unavailable at the time that the User s Guide was published To read the Read Me file 1 Insert the CD into your CD ROM drive 2 Open the folder for the version of Norton SystemWorks that you are installing 3 Double click Norton SystemWorks Read Me Examine your startup disk To ensure that your startup disk has no problems examine it before installing Norton SystemWorks See Start from the CD on page 17 See If Norton Disk Doctor finds a Installing Norton SystemWorks for Macintosh 35 Installation To examine your hard disk 1 Start your computer using the CD 2 Inthe Norton Emergency Launcher click Norton Disk Doctor Norton Disk Doctor Norton S symantec 22 DiskDoctor Select the items to check then click Examine Dis Condition al Macintosh HD Format Mac OS Extended HFS Where ATA Bus 3 ID 0 Getinfo Reports 3 Inthe Norton Disk Doctor window select your startup disk If a disk doesn t appear in the Norton Disk Doctor window it might be damaged 4 Click Examine If Norton Disk Doctor finds er
121. oolbar O You can also add the Norton Launcher to the Dock by dragging its folder icon from the Applications folder to the right hand side of the Dock Customize the Norton QuickMenu The Norton QuickMenu appears as the yellow and black Symantec logo on the right side of the menu bar If you do not want the Norton QuickMenu to appear on your menu bar you can hide it You can also change the items that appear on the menu To hide the Norton QuickMenu 1 Onthe Norton QuickMenu click Norton QuickMenu gt Preferences 2 Inthe Norton QuickMenu preferences window uncheck Enable Norton QuickMenu 3 On the System Preferences menu click Quit System Preferences 48 Norton SystemWorks basics Customize your toolbars To show the Norton QuickMenu N w 4 On the Apple menu click System Preferences In the System Preferences window click Norton QuickMenu In the Norton QuickMenu preferences window check Enable Norton QuickMenu On the System Preferences menu click Quit System Preferences To change what appears on the Norton QuickMenu 1 2 3 On the Norton QuickMenu click Norton QuickMenu gt Preferences In the Norton QuickMenu preferences window uncheck the items that you do not want to appear on the menu On the System Preferences menu click Quit System Preferences Customize your toolbars Norton SystemWorks lets you customize the toolbars to fit your needs The Setup window Access History l
122. ously recovered resource and data forks 1 Open UnErase 2 Onthe Tools menu click Join Forks 3 Inthe Join Forks dialog box click the first Select File button 4 Locate the Recovered Files folder then select the data fork 5 Click Open The file name appears next to the first Select File button Recovering missing or erased files 113 Perform customized searches 6 Click the second Select File button Locate the Recovered Files folder then select the resource fork Click Open The file name appears next to the second Select File button ick the third Select File button ic 10 Select a location then type a name for the joined file C S 11 Click Save 12 Click Join UnErase displays the status of the joined file You should now be able to open the file using the program that created it If you are unable to join forks If you are not successful in joining resource and data forks save the data from the data fork by copying it to another file Perform customized searches A customized search might find erased files that are not found through a Quick Search Available options in customized searches include Catalog File Type and Text searches If the first customized search method is unsuccessful try another or combine them Perform Catalog File Type and Text searches If using the Catalog Search function is unsuccessful but you know which program was used to create a lost file try a File Type Se
123. ow Wipe Info works When you empty the Trash or erase a disk only the bookkeeping information about the disk is modified The data in erased files remains on the disk even though the file names no longer appear in any folder until the space is needed to store other files This poses a security risk for sensitive and confidential documents O Wipe Info permanently removes the file data along with the entire allocation block where the data is stored 120 Enhancing performance and security Open Wipe Info Open Wipe Info Open Wipe Info when you have restarted from the CD The Wipe Info main window contains three disk wiping operations Wipe File Folder Wipe Disk and Wipe Unused Space A fourth option Wipe Entire Device is available from the Wipe menu There are contextual menus and drag and drop shortcuts that you can use with Wipe Info To open Wipe Info 1 2 Open Norton SystemWorks On the Norton Launcher click Wipe Info Q Wipe Info Wipe File Folder Wipe individual files or entire folders Note Once you erase something with e Wipe Info it is Wipe Disk gone forever Wipe an entire disk Norton Utilities will not be able to recover the information later Wipe Unused Make files you have already thrown away unrecoverable Somme wipe int Wipe items on your disks Wipe Info can eradicate a single file or a folder that is filled with files To wipe a f
124. page 51 See Maintenance checklist on page 51 Once you have installed Norton SystemWorks and restarted your computer you are safe from viruses To ensure protection leave Auto Protect on so that the program automatically finds viruses Use LiveUpdate to protect against new viruses It is up to you to maintain your computer s good condition Keeping Norton protection active on your system will help you to ensure your data s safety The virus definition service stops known viruses See Look up virus definitions on the Symantec Web site on page 84 The virus definition service consists of files that Norton AntiVirus uses to recognize viruses and intercept their activity You can look up virus names and access an encyclopedia of virus descriptions on the Symantec Web site About Norton SystemWorks for Macintosh About other products on the CD Bloodhound technology stops unknown viruses Bloodhound is the scanning technology for detecting new and unknown viruses It detects viruses by analyzing an executable file s structure behavior and other attributes such as programming logic computer instructions and any data contained in the file Auto Protect keeps you safe The Auto Protect feature loads into memory when your computer starts up and provides constant protection while you work It eliminates viruses and Trojan horses including macro viruses and quarantines and repairs damaged files It also checks for vi
125. pair and maintain your computer directly from the CD in an emergency situation OS X provides additional functionality in the Volume Recover feature letting you create a Virtual Disk to review before rebuilding your directories Emergency assistance 23 Why use an earlier version of Norton SystemWorks Some Macintosh models will also allow you to boot into the OS 9 bootable partition of the CD From there you can run the OS 9 compatible version of Norton SystemWorks There are some advantages to being able to boot into the older operating system including Access to a Finder Access to Network Volumes while booted from the CD For specific Mac OS 8 1 to 9 x documentation refer to the PDF on the Norton SystemWorks CD 9 partition of the CD 24 Emergency assistance Why use an earlier version of Norton SystemWorks About Norton SystemWorks for Macintosh amp See Installing Norton SystemWorks for Macintosh on page 33 If you have an emergency do not install Norton SystemWorks yet See Emergency assistance on page 15 Whenever you send and receive email insert a CD or floppy disk open an email attachment or download a program from a news group or Web site you risk receiving a virus Norton SystemWorks for Macintosh provides comprehensive virus prevention detection and elimination for your computer It finds and repairs infected files files that contain viruses to keep your data safe and secure
126. r checking features A set of rules governing the communication and transfer of data between computers Examples of protocols include HTTP and FTP A computer or program that redirects incoming and outgoing traffic between computers or networks Proxies are often used to protect computers and networks from outside threats A category of data stored in the Windows registry that describes user preferences hardware settings and other configuration information Registry data is accessed using registry keys Disks that can be removed as opposed to those that cannot Some examples of removable media are floppy disks CDs DVDs and Zip disks router script service SSL Secure Sockets Layer subnet subnet mask synchronize sync TCP IP Transmission Control Protocol Internet Protocol threat Trojan horse Glossary A device that forwards information between computers and networks Routers are used to manage the paths that data takes over a network Many cable and DSL modems include routers A program written in a scripting language such as VBScript or JavaScript that consists of a set of instructions that can run without user interaction General term for the process of offering information access to other computers Common services include Web service and FTP service Computers offering services are called servers A protocol for secure online communication Messages sent using SSL are enc
127. r one or more characters Wildcards let you match several items with a single specification A program that replicates without infecting other programs Some worms spread by copying themselves from disk to disk while others replicate only in memory to slow a computer down So far worms do not exist in the Macintosh world Index A administrator network 145 Adobe Acrobat 19 Aladdin Spring Cleaning 125 130 Aladdin Systems support information 165 alerts 79 Norton Disk Doctor 135 America Online connecting before LiveUpdate 59 connecting to Symantec Web site 43 antivirus newsletter 55 antivirus scans scheduling 65 AppleScript using with Norton AntiVirus 143 AppleTalk 145 applications See programs Auto Protect description 49 79 finds and repairs virus 80 preferences 85 86 turning off 49 B backing up damaged disks before recovering 97 bad blocks 158 blocks reformatting disk as last resort 158 Bloodhound 31 B Tree header messages Norton Disk Doctor 137 node Norton Disk Doctor messages 137 C cables checking 150 Catalog tree Norton Disk Doctor messages 137 CD availability for newest Macintosh models 22 contents 19 problem ejecting on restart 41 using to restart 18 checking cables 150 disks 94 97 checking for viruses 73 Click 80 Command Line Scanner 78 command line scanning from 77 consolidating free space 118 Create and View Virtual Disk 98 100 finding deleted files 102 customizing LiveUpdate
128. r password Protection problems A file on the disk may be damaged or Norton SystemWorks ran out of memory or some other error occurred during scanning To determine if a file is causing the problem 1 Open Norton AntiVirus 2 On the File View tab click the drive triangle to display the folders inside 3 Scan the folders one at a time to determine where the problem is occurring 4 Scan your disk again from the Norton AntiVirus main window You may also want to examine the disk using a program such as Norton Disk Doctor part of Norton Utilities for Macintosh 156 Troubleshooting computer problems Problems with Norton AntiVirus Scanning and account access privileges Norton AntiVirus scans only those files for which your account has access privileges If you ever log on and work as root run the scan while logged on as root If you do not log on as root running the scan while logged on as an Administrator scans all files that could be infected while using that logon If you do not want to see the list of files that could not be scanned because of denied access check Do not list permissions errors when scanning in Preferences Rescan files that have already been scanned The Norton AntiVirus QuickScan file records whether you have already scanned a file using the currently installed virus definitions and libraries If not the file is scanned If you want all files to be scanned regardless you can use Norton AntiVirus to dele
129. rased so many files that Norton FileSaver does not track them all individually or if you accidentally deleted a folder that contained many files When to use UnErase See Recover files with UnErase on page 107 If your disk is not damaged use UnErase to recover files unintentionally thrown away Chances of recovery are better if you use UnErase as soon as possible after an accidental deletion You can also use UnErase to try to salvage files from a damaged disk that cannot be repaired by Norton Disk Doctor or Volume Recover Chances of recovery are also better if you keep Norton FileSaver files current and if your disk fragmentation level is low Examining repairing and recovering disks 93 Start Norton Disk Doctor Start Norton Disk Doctor If you are using Norton Disk Doctor to repair a startup disk restart from the CD before you run Norton Disk Doctor See Get information about disks folders and files on page 105 O Make sure you quit all other applications that are running before using Norton Disk Doctor to examine a disk See Whendisksdo To open Norton Disk Doctor not show up ina list on page 152 1 Open Norton SystemWorks 2 Inthe Norton SystemWorks window click Norton Disk Doctor Set Norton Disk Doctor test preferences Although the default settings are appropriate for most testing Norton Disk Doctor tests can be configured to reflect your work needs or test situations For example to have Nor
130. recent FileSaver file unless you know that your disk was damaged before the date and time that the file was saved Examining repairing and recovering disks 105 Get information about disks folders and files To restore a disk using FileSaver information 1 Select a FileSaver file 2 Click Restore Volume Recover informs you that the disk s directory information will be replaced by the FileSaver information 3 Click Proceed to recover the FileSaver information to the selected volume Prepare the recovered disk for use If recovery with the FileSaver file is successful you must restart your computer to complete the recovery To prepare the recovered disk for use 1 Restart your computer After you restart the restored FileSaver information takes the place of the current disk information 2 Asa precaution copy any critical files from your computer s restored disk to another disk See Examine 3 Run Norton Disk Doctor to examine and further repair the disk with disketon PARE 95 gt the newly restored directory and partition information If recovery is not successful See Recover files If Volume Recover is unable to restore your disk try the UnErase feature to with UnErase on a De or recover files Get information about disks folders and files The Get Info feature lets you view information about disks folders and files If a disk or file doesn t have an icon or name use Get Info to identify it In a
131. rks receive virus definition service updates which provide access to the latest virus signatures and other technology from Symantec Norton Internet In addition to the virus definition service users of Norton Security Internet Security receive protection updates to the lists of Web site addresses and Web site categories that are used to identify inappropriate Web content About your subscription See Subscription policy on page 162 When you See Schedule future updates on page 62 If your Symantec product includes protection updates the purchase of that product includes a complimentary limited time subscription to the updates that are used by your product When the subscription is due to expire you are prompted to renew your subscription If you do not renew your subscription you can still use LiveUpdate to obtain program updates However you cannot obtain protection updates and will not be protected against newly discovered threats should update During installation of your software you have the option to run LiveUpdate You should do so to ensure that you have the most up to date protection files After installation if you have Norton AntiVirus Norton Personal Firewall Norton Internet Security or Norton SystemWorks installed update at least once a month to ensure that you have the latest virus definitions and firewall protection Before updating In some cases there are preparations you must m
132. rmance and security Customize optimization Schedule defragmentation of files See Using the FileSaver window on page 50 Use the Norton Scheduler to schedule your computer for file defragmentation during times that are most convenient for you It is recommended that you completely optimize your disk with Speed Disk before performing the defragmentation process Otherwise defragmentation will take longer to complete Scheduled defragmentation can take place only when the disk is checked in the FileSaver window However you can defragment files with Speed Disk at any time regardless of settings in the FileSaver window Set Speed Disk preferences You can customize the optimization process You can specify the degree of file and data verification that you want Speed Disk to use during optimization and how you want Speed Disk to notify you when it is finished optimizing Speed Disk can launch Wipe Info to remove residual data from free space To set Speed Disk preferences 1 Open Speed Disk 2 On the Options menu check the options that you want Speed Disk to perform during optimization 3 Repeat the process to choose another option Your selections take effect immediately Customize optimization See Set Speed Disk preferences on page 118 Speed Disk comes with predefined profiles that define how file types are arranged on a disk during optimization For example if you work with a lot of multimedia files you c
133. rors during the examination it prompts problem on page 96 you to fix or skip the repairs When the examination is complete the results appear in the Summary window 5 Click Done 6 Restart your Macintosh before installing Norton SystemWorks Installation Install the program from the CD Norton SystemWorks for Mac OS X protects both Mac OS X and Mac Classic The installation procedure requires that you enter an Administrator password If you do not know if your login is an Admin login you can check it in System Preferences 36 Installing Norton SystemWorks for Macintosh Installation To check your login type 1 2 On the Apple menu click System Preferences Do one of the following n Mac OS X 2 0 and later click Accounts n Mac OS X 10 1 5 click Users Your login name and type are listed To install Norton SystemWorks 1 2 Restart your Macintosh before installing Norton SystemWorks Insert the CD into the CD ROM drive If the CD window doesn t open automatically double click Norton SystemWorks CD X Double click SystemWorks Install Mac OS X 090 ___ Sb SystemWorks Install Mac OS X D f 0 m A A Back Forward View Computer Home Favorites Applications x 4 items 1 6 MB available Double click the Install Norton SystemWorks icon If you are installing Norton SystemWorks on Mac OS X 10 1 5 the Authenticate window does not automatically appear Click the lo
134. rovider Java JavaScript macro NAT network address translation network address Glossary One of the two most popular protocols for receiving email IMAP makes messages available to read and manage without downloading them to your computer A communication port on a handheld device for interfacing with an infrared capable device Infrared ports do not use cables The protocol that underlies most Internet traffic IP determines how data flows from one computer to another Computers on the Internet have IP addresses that uniquely identify them A numeric identifier that uniquely identifies a computer on the Internet IP addresses are usually shown as four groups of numbers separated by periods For example 206 204 52 71 A company that supplies Internet access to individuals and companies Most ISPs offer additional Internet connectivity services such as Web site hosting A programming language used to create small programs called applets Java applets can be used to create interactive content on Web pages A scripting language used to enhance Web pages Most sites use JavaScript to add simple interactivity to pages but some use it to open pop up ads and reset visitors homepages A simple software program that can be started by a specific keystroke or a series of keystrokes Macros can be used to automate repetitive tasks A method of mapping private IP addresses to a single public IP address NAT al
135. ruses every time you use software programs on your computer insert floppy disks or other removable media use the Internet or copy or save files to your computer Norton FileSaver takes snapshots of your data The Norton FileSaver tool takes its first snapshot of your hard disks within five minutes after you restart your computer FileSaver continues to update the snapshot of your disk every 24 hours or after each time you restart your computer You can also schedule more frequent updates if you choose Other components of Norton SystemWorks use this information to help recover after a crash About other products on the CD In addition to Norton Utilities and Norton AntiVirus there are other tools on the Norton SystemWorks for Macintosh CD Retrospect Express Backup from Dantz Lets you back up your files quickly and easily to a wide range of removable media See Retrospect Express quick start documentation on page 125 Aladdin Spring Cleaning Lets you uninstall old programs and their associated files safely and completely and remove the clutter that is left over from your Internet sessions See Spring Cleaning quick start on page 130 31 32 About Norton SystemWorks for Macintosh Prepare for emergencies Prepare for emergencies It is important that you are prepared in case of data loss or if your computer is infected by a virus In addition to running Norton SystemWorks do the following Back up data fi
136. rvice Center http www symantec com region reg_eu Postbus 1029 353 1 811 8032 3600 BA Maarssen The Netherlands Latin America Symantec Brasil Portuguese Market Place Tower http www service symantec com br Av Dr Chucri Zaidan 920 Spanish 12 andar http www service symantec com mx Sao Paulo SP Brazil 55 11 5189 6300 CEP 04583 904 Mexico 52 55 5322 3681 Mexico DF Brasil SA 01 800 711 8443 Interior Argentina 54 11 5382 3802 Every effort has been made to ensure the accuracy of this information However the information contained herein is subject to change without notice Symantec Corporation reserves the right for such change without prior notice April 2 2003 164 Service and support solutions Aladdin Systems technical support The User s Guide should answer all of your questions There is also online technical support help at www aladdinsys com support Registering Spring Cleaning and iClean Free technical support is available to all registered users so be sure to register your copy of Spring Cleaning and iClean After registering you will be notified of upgrades new products and special offers from Aladdin There are four ways to register Register online at www aladdinsys com register index html On the iClean iSupport menu click Software Registration Fill out the postage paid registration card and mail it to Aladdin Call Aladdin customer service at 831 761 6200 Request
137. ry window on the File menu click Print 2 Inthe Print dialog box select the printing options for the report 3 Click Print Perform a scan from the command line Use the Command Line Scanner to run scans from the command line and to obtain scan reports and save them Create scripts to be incorporated into other UNIX maintenance scripts You can customize the features of the Command Line Scanner to run the scans that you want Here are a few examples of command line scans you can run z navx Scans your system drive with default options navx a r Users steve Scans without repairing the files in the home folder of user steve and report the status of all files navx ar Users steve Scans without repairing the files in the home folder of user steve and report the status of all files navx 0 myReportFile tmp Scans the files in tmp and stores the report in your home folder navx a 0 myReportFile tmp gt lt filename log gt Scans the files in tmp and stores the complete report in your home folder and in a log 78 Protecting disks files and data from viruses Perform a scan from the command line To scan a file using the Command Line Scanner 1 Open Terminal 2 Atthe prompt type navx 3 Type the command you want Your options are 0 lt output filename gt Reports all files scanned regardless of damage or threat Scans inside of compressed files Forces the scan to run even if
138. rypted to prevent unauthorized viewing SSL is often used to protect financial information A local area network that is part of a larger intranet or the Internet A code in the form of an IP address that computers use to determine which part of an IP address identifies the subnet and which part identifies an individual computer on that subnet The process by which a handheld device and computer compare files to ensure that they contain the same data The process of transferring programs and data from a computer to a handheld device Standard protocols used for most Internet communication TCP establishes connections between computers and verifies that data is properly received IP determines how the data is routed A program with the potential to cause damage to a computer by destruction disclosure modification of data or denial of service A program containing malicious code that is disguised as or hiding in something benign such as a game or utility 175 176 Glossary UDP User Datagram Protocol virus definition wildcard characters worm A protocol commonly used for streaming media Unlike TCP UDP does not establish a connection before sending data and it does not verify that the data is properly received Virus information that an antivirus program uses to identify and alert you to the presence of a specific virus Special characters like and that act as placeholders fo
139. s The record has an incorrect key length incorrect key incorrect length The record is out of order The record key is duplicated The leaf record has an incorrect type The index record has an incorrect downlink These errors can cause files to disappear or be inaccessible Catalog tree leaf node messages Catalog tree file A leaf node is a node in the Catalog B Tree or Extents B Tree that contains file records or extents records File records contain information about files that are stored on a disk including their sizes types and creators attributes and the physical locations of their data Extents records contain the physical locations of those portions of fragmented files that are not tracked in the Catalog tree The following are Catalog tree leaf node error messages The leaf record has an invalid name lt filename gt has a duplicated ID No thread record found for lt filename gt No parent directory found for lt filename gt The leaf record has an incorrect Parent ID These errors can cause files to disappear or folders to appear empty record messa ges The following are Catalog tree file record messages lt filename gt has an incorrect clump size extent starting block number lextent length data or resource starting block number logical length physical length lt filename gt has an empty extent descriptor These errors cause files to be damaged Norton Disk Doctor messages 139
140. s and representations with respect to its subject matter and ii prevails over any conflicting or additional terms of any quote order acknowledgment or similar communications between the parties This Agreement may only be modified by a License Module or by a written document which has been signed by both You and Symantec This Agreement shall terminate upon Your breach of any term contained herein and You shall cease use of and destroy all copies of the Software The disclaimers of warranties and damages and limitations on liability shall survive termination Should you have any questions concerning this Agreement or if you desire to contact Symantec for any reason please write i Symantec Customer Service 555 International Way Springfield OR 97477 USA or ii Symantec Customer Service Center PO BOX 5689 Dublin 15 Ireland Section 1 Getting started Emergency assistance Chapter 1 Why you should start from the CD cosrcrasranenionenmecnune 15 What tool should you use for your problem ou eeeeeeeseesteeeseees 16 Start trom the GD aea irr Explore the Emergency Launcher US DISKVIGW ER s 2 ds ienien haeenaniedniadniesaennaesaeninae After working from the CD u cceeesessesesseeseeseseeeeneeteaneneesenneeeates If you can t start from the CD Why use an earlier version of Norton SystemWorks ee 22 About Norton SystemWorks for Macintosh What s new in Norton SystemWorks for Macintosh 25 Norton Syst
141. s later Technical information may still be available through the Service amp Support Web site at http service symantec com Subscription policy If your Symantec product includes virus firewall or Web content protection you may be entitled to receive updates via LiveUpdate Subscription length varies by Symantec product After your initial subscription ends you must renew it before you can update your virus firewall or Web content protection Without these updates you will be vulnerable to attacks When you run LiveUpdate near the end of your subscription period you are prompted to subscribe for a nominal charge Simply follow the instructions on the screen Worldwide service and support Technical support and customer service solutions vary by country For Symantec and International Partner locations outside of the United States contact one of the service and support offices listed below or connect to http service symantec com and select your region under Global Service and Support Service and support solutions 163 Service and support offices North America Symantec Corporation http www symantec com 555 International Way Springfield OR 97477 U S A Australia and New Zealand Symantec Australia http www symantec com region reg_ap Level 2 1 Julius Avenue 61 2 8879 1000 North Ryde NSW 2113 Fax 61 2 8879 1001 Sydney Australia Europe Middle East and Africa Symantec Authorized Se
142. s removable disk drives with mounted media When it shows a local hard disk the formatter that was used to format the hard disk informed the Mac OS that the fixed hard disk is removable or ejectable Contact the formatter s vendor to find out how to configure your hard disk so that it does not appear ejectable to the Mac OS O If your formatting software makes a hard disk appear ejectable and you are backing up to removable disks be careful not to accidentally select the hard disk as a backup destination FireWire IDE USB removable drive issues For best results with a non SCSI removable cartridge drive such as FireWire IDE or USB before using it with Retrospect Express use the drive s latest software to format the cartridge This ensures that your Macintosh can mount cartridges from the drive after a disaster when your normal startup drive is down and you have to start your Macintosh from the CD to recover 130 Norton SystemWorks featured products Spring Cleaning quick start Unsupported devices The following drives may include Retrospect Express software at the time of purchase but they do not operate under Mac OS X and cannot be used with Retrospect Express 5 0 Seagate USB Travan TR4 USB 1 1 Seagate USB Travan TR5 USB 1 1 OnStream USB 30 Spring Cleaning quick start Aladdin Spring Cleaning is an uninstaller program that helps you recover disk space by letting you remove and manage your files and progr
143. s to discuss the basic nature and behavior of computer viruses Stress that while having a computer virus on your system is reason to take immediate action there is no need to panic Emphasize that many viruses spread from illegal software copies and prohibit the use of such software in your organization Finally explain how you ve configured Norton AntiVirus to respond to a virus Instruct your users to Scan all software before using it This includes programs downloaded from the Internet as well as new software Watch for warning signs such as frequent system crashes lost data screen interference or suddenly unreliable programs Keep a current store of virus free program backups Avoid running programs from unscanned removable media Write protect removable media before using it in someone else s computer To protect the workstations Scan each workstation to make sure that it is virus free Train your users to use a file backup utility on a regular basis Train your users to update the virus definitions file when it becomes available Using Norton AntiVirus on a network 147 Preparing an emergency response plan To protect the network Password protect all network executable directories so that only the administrator has write access to them Scan for viruses on new and rented computers before using them Schedule periodic scans of all network servers If you are using Novell NetWare or Windows NT
144. sceesseseseseeesecseseeesees Perform Catalog File Type and Text searches s s 113 9 10 Contents Chapter 11 Section 4 Chapter 12 Enhancing performance and security Improve a computer s perfOrMance cirineninii nenas About optimization and file fragmentation How Speed Disk Optimizes oe eeessececsecceseceeeecnceeeseeeeeeenees Open Speca Disk ai as dsasssaseeseen EEO E EO Optimize a UBE annmaase kiani e n R eat If you want to optimize a startup disk sses Defragment TEE vicisrave cargungsantantiavninaangungnataiiardesact Schedule defragmentation of files ssssseeseesreesreessrreesrese Set Speed Disk preferences innein anak Customize OptiMiZation iarsira a TE A Selecta Speed Disk profile ccnnnienenih nihe imeiniieia Remove data permanently When to use Wipe Info How Wipe Info Works 0 ee eeeeseseeseeseeeeseeeesecsesecseeeeseeeeseneeseseeseaes Open Wipe Info sacon iA A EENE Wipe items On your diSKS acocarrir ar AON Norton SystemWorks featured products Norton SystemWorks featured products Retrospect Express quick start documentation eee 125 Whats new in Retrospect EXpress omaunoicennrireirenreii 126 Retrospect Express system requirements 0 eee sees 126 Install Retrospect EXpress oo eeesesesesseeeeseeseeseeeeseeeeseeseseeneees 126 Remove Retrospect EXpress ou ssessessesssseeseseeseesesssceseseesseees 127 Start Retrospect Express nicswuscinavainaesausauanaicasads 127 Access the Retrospect Express PDFs
145. scroll through that are related to Norton SystemWorks Accessing Help from a specific feature provides a smaller list of topics To access Help On the Help menu click Help Tips for exploring Help To search for a specific topic in the search field at the top of the Help window type the related term then click Ask Terms that are underlined and blue in the text are defined in the glossary Click the word to go to its definition Click the left arrow button to return to the topic You can view the same information whether you access Help from the Launcher or from a specific feature Links to related topics appear at the end of a topic Some topics include links that open the window in which you can begin the task described Access the User s Guide PDF The User s Guide is available in printable Adobe Acrobat PDF format on the CD To open the PDF 1 Insert the CD into the CD ROM drive 2 Inthe CD window double click the Install for OS X folder 54 Norton SystemWorks basics For more information 3 In the Install for OS X folder double click the Documentation folder 4 Double click the Norton SystemWorks User Guide PDF You can also drag the PDF to your hard disk Tips for exploring the PDF When you open the PDF the table of contents appears in the left margin In the table of contents click a heading to jump to that topic To search for a specific topic use the Find command on the Edit menu It
146. search options for this search 5 On the search tabs specify the details for your customized search 6 Click Search For more information see the online Help Norton SystemWorks includes productivity enhancing features that improve performance test your computer s performance against standardized benchmarks and assist with security and confidentiality Improve a computer s performance Speed Disk is a powerful optimization utility that defragments files and free space and organizes files on the disk to provide faster performance It lets you customize file arrangement to match your computing activity Performing a complete optimization of your disk is the only way to provide defragmentation of the directory improving both the performance and security of your disk For more information see the online Help About optimization and file fragmentation The terms defragmentation and optimization are often used interchangeably but they are not the same Defragmentation is the process of arranging the way that files are organized on a disk so that the data that comprises each file is stored in adjacent blocks Optimization is the process of arranging the way that files are organized on a disk so that frequently used files and file types can be accessed easily 16 Enhancing performance and security Open Speed Disk How Speed Disk optimizes Speed Disk optimizes your disk by placing files on the disk according to file
147. size driver type is invalid These problems can prevent volumes from being available No partitions found The physical start block signature block count logical data start data count partition type is invalid or incorrect These problems can prevent volumes from being available 136 Norton Disk Doctor messages About Norton Disk Doctor messages Master Directory Block and Volume Header Block messages The Master Directory Block MDB located at sector 2 on an HFS formatted volume or the Volume Header Block VHB on an HFS Plus disk contains essential bookkeeping information about a volume This includes the number of files and folders on the disk the amount of free disk space the allocation block size and the sizes and locations of such structures as the Volume Bitmap or Allocation File the Catalog B Tree and the Extents B Tree While the MDB or VHB is a vital structure it is modified frequently and damage is not uncommon In most cases Norton Disk Doctor can easily repair problems in these areas The most common MDB or VHB errors are identified by these messages Message Description The Free block count is incorrect This is commonly associated with errors in the Volume Bitmap or Allocation File since these structures keep track of free blocks on a volume The contents of the allocation ile bitmap do not agree with the locations of all files as shown in the Catalog These problems s
148. sk 116 P Partition Maps Norton Disk Doctor messages 135 PDF 52 reading 53 tips for using 54 User s Guide on CD 19 PRAM 157 preferences Auto Protect 86 Norton Disk Doctor 93 94 reminder 85 user 87 printing scan report 75 77 problem checklist 16 profiles in Speed Disk 119 program files updating with LiveUpdate 61 programs registering 41 protection description 58 network 147 workstation 146 Read Me file 19 54 Real Files search option UnErase 114 Rebuild Options screen 101 recovering erased files 109 file data and resource forks 112 recovering disks 98 reformatting hard disks 158 159 registering your product 41 remove program 44 Repair Mode 18 repair preferences Norton Disk Doctor 93 94 repairing disks with Norton Disk Doctor 92 97 infected file 82 replacing system files 158 reports administrator 155 saving scan report 76 viewing scan history 75 resetting zapping 157 resource forks File Type scans 112 recovering 112 restarting after installation 40 from CD 18 troubleshooting 22 restoring disks 103 105 Retrospect Express installing 126 optical drive support 129 quick start 125 removable drive issues 129 system requirements 126 technical support 168 running Speed Disk 117 118 UnErase 108 Wipe Info 120 121 S saving scan report 75 scan disks when mounted 86 scan history saving 75 scan report printing 77 saving 75 Index scanning disks 73 74 files 73 74 folders
149. sort the list Name Size Modification Date Recoverability 1 0 50 e4 46 a7 7c 256 bytes Sunday April 13 2003 Poor _ index 880 bytes Sunday April 13 2003 Good Index 880 bytes Sunday April 13 2003 Good Select one or more files or folders Index 880 bytes Sunday April 13 2003 Good Index 880 bytes Sunday April 13 2003 Good xinetd pid 4 bytes Sunday April 13 2003 Poor Estimate of file s recoverability Last location of selected file Ore Ow netinfo 0 local nidb L index Location of file before it was erased View contents of selected file 46 items found a coments R Gakk Start Over Filter List E Recover items filtered 880 bytes selected Size of selected item Getinformation If it is obtainable the selected file s last location appears in the bottom pane of the UnErase Search window 109 no Recovering missing or erased files Open UnErase Sort or filter UnErase search results When UnErase searches for erased files it might display many files and folders that you don t want to see You can sort the files in ascending or descending order by column You can also apply a filter to hide unwanted files and folders in the display If the recoverability estimate is low you can select a filter to limit the time that UnErase spends searching for the file You can
150. st 31K of each file selected is displayed The files may not be formatted correctly and you may see unrecognizable characters 2 Select the desired text then on the Edit menu click Copy 3 Navigate to another location then on the Edit menu click Paste After working from the CD After you have used a Norton SystemWorks tool from the Emergency Launcher you will need to restart your computer To restart after using a tool from the CD Quit Norton Launcher Your computer will automatically restart after a few seconds If your Macintosh does not automatically restart press Reset or hold the Power button for five seconds Make sure to quit all other Norton SystemWorks programs before you quit Norton Launcher when running from the CD If you are running any other programs when you quit Norton Launcher those programs will be forced to quit If you can t start from the CD See Explore the Symantec support Web site on page 54 The System software included on the CD might not be sufficient to start newer Macintosh models issued after the release of this version of Norton Utilities To find out if a newer CD or software is available contact Symantec s Customer Service Why use an earlier version of Norton SystemWorks Normally you would boot directly into the OS X version of Norton SystemWorks to solve your emergency problems Like Mac OS 8 1 to 9 x the newer OS X environment provides you with the tools to diagnose re
151. startup disk you might have a hardware problem that only a qualified service technician can fix It might still be possible to recover files from the volume even though you can t start from it Before you send the disk to a technician try using UnErase to recover data Reformat your hard disk See Using Norton Disk Editor on page 159 A hard disk can accumulate bad or weak sectors known collectively as bad blocks When this happens some sectors can no longer be accessed unless the hard disk is physically reformatted or low level formatted Reformat your hard disk only if you have exhausted all repair options including a professional data recovery service Because reformatting the hard disk destroys all existing information that is contained on the disk recover as much information as possible from your damaged volume before you begin reformatting If you have a recent backup recover only the new files and files that have changed since the last backup Almost all hard disk formatting applications deal with bad blocks differently Some remap the blocks using spare or unused sectors during the format process while others require that a specific procedure be run before or after formatting For instructions on reformatting your hard disk see the documentation that came with the formatting software Do not format your hard disk unless you have a backup of the damaged hard disk or have successfully recovered all of the files using
152. support Web site 1 On the left side of any Web page in the Symantec support Web site click search 2 Type a word or phrase that best represents the information for which you are looking For tips on entering your search text click help at the bottom of the page Check the area of the Web site that you want to search 4 Click Search Subscribe to the Symantec Security Response newsletter Each month Symantec publishes a free electronic newsletter that is focused on the needs of Internet security customers It discusses the latest antivirus technology produced by Symantec Security Response common viruses trends in virus workings virus outbreak warnings and special virus definition releases To subscribe to the Symantec Security Response newsletter 1 On the Internet go to securityresponse symantec com 2 On the security response Web page scroll down to the reference area of the page then click Newsletter 3 Onthe security response newsletter Web page select the language in which you want to receive the newsletter 4 Under Subscribe type the information requested then click Subscribe 56 Norton SystemWorks basics For more information When you first install your Symantec product and run LiveUpdate you have the most current versions of the product and any protection related files such as the inappropriate Web site list for Norton Internet Security or the virus definitions list for Norton AntiVirus At any time
153. t happens utility software can t fix it and you need to see a qualified technician Most internal or external hard disks display the following symptoms Internal and external The access or busy LED might suddenly stop working or drives flash repeatedly The sound that the hard disk makes when it spins up and recalibrates might have changed or gone away Sometimes drives experience a problem known as stiction This is when the read write assembly gets stuck to the point that the platter no longer spins If the drive is external sometimes a gentle thump can free it long enough for you to perform a backup This procedure is not recommended nor is it a long term solution When you turn off the drive and turn it on again the problem will probably return 152 Troubleshooting computer problems When disks do not show up in a list External drives The power LED or the hard disk indicator light doesn t light up This can happen when the hard drive s power supply fails Your data might be intact on the disk Have a technician investigate When disks do not show up in a list If a disk that you want to recover does not show up in a list while using Norton SystemWorks there are a number of things you can do O Be careful not to accidentally erase or initialize your disk while attempting to solve this problem Restart your computer Try booting into OS 9 on the same computer or a different computer Double click t
154. t recent program files See Explore the CD on page 52 See When you should update on page 58 Learn more about Norton Disk Doctor examination messages See About Norton Disk Doctor messages on page 135 If you cannot eject the CD If you have trouble ejecting the CD after you restart your computer try one of the following Press the CD ROM drive s eject button when your Macintosh restart chime sounds press the mouse button while starting up Register Norton SystemWorks On a newer Macintosh computer with a slot loading CD ROM drive Using your existing Internet connection you can register Norton SystemWorks via the Internet 42 Installing Norton SystemWorks for Macintosh Register Norton SystemWorks See If you connect to the Internet through America Online on page 43 To register via the Internet 1 Connect to the Internet If you use America Online AOL to connect to the Internet you need to connect to it first 2 Inthe Norton Solutions folder double click Register Your Software Register Your Software Your default Internet browser displays the Symantec support page On the support page click Iam a home small business user 4 On the register your software page click Norton SystemWorks for Macintosh 5 Select the correct version of the product 6 Click continue e08e Norton SystemWorks for Macintosh Registration e 8 amp
155. t of date The latest virus definitions are necessary to keep your computer virus free Norton Utilities 90 See How Norton FileSaver protects your disks and files on page 50 During its examination process Norton Disk Doctor runs a series of user configurable tests When repairable problems are found Norton Disk Doctor gives you the option of repairing or ignoring them Regular examination of your disks is the best way to prevent disk damage and data loss Some startup disk repairs can only be performed when your computer is restarted from the CD or another external disk If you have a damaged or crashed disk start from the CD to run Norton Disk Doctor If Norton Disk Doctor cannot repair a disk use Volume Recover to restore it or rebuild its directory If a disk is unrecoverable recover files and file contents with UnErase Successful repairs to disk and directory information sometimes depend on FileSaver data Be sure to keep FileSaver files up to date When to use Norton Disk Doctor See Set Norton Disk Doctor test preferences on page 93 See Run tests with Norton Disk Doctor on page 94 Examine your disks with Norton Disk Doctor regularly for example before you back up your data files and before you run Norton Speed Disk Norton Disk Doctor checks your disk for problems by running a series of tests that check the major components of your disk directories and files Exclude any tests th
156. t you open Retrospect Express in Mac OS X you need to ss shal on enter an administrator login ID and password To start Retrospect Express in Mac OS X 1 Inthe Applications folder double click the Retrospect Express 5 0 folder 2 Double click Retrospect 128 Norton SystemWorks featured products Retrospect Express quick start documentation See the Retrospect Express User s Guide on the CD 3 Inthe Retrospect Backup registration dialog box select one of the following Already Registered Register Later Register Now 4 Atthe prompt type an administrator password To avoid this prompt uncheck Always require authentication You can also specify your security login preference in the Retrospect Express Preferences Access the Retrospect Express PDFs and Read Me The Retrospect Express User s Guide contains detailed information on how to use Retrospect Express version 5 0 The Retrospect Express Read Me file contains late breaking information that was not available when the Retrospect Express User s Guide PDF was produced Check the Dantz Web site for updates to this documentation If you don t have Adobe Acrobat Reader installed you can install it from the CD To open the Retrospect Express PDFs 1 Insert the CD into the CD ROM drive 2 Double click the Install Retrospect Express folder 3 Select one of the following Retrospect Express Quick Start This PDF includes instructions for installing an
157. te the QuickScan file at the root of each disk The file is named NAVMac800QSFile To remove the QuickScan file 1 Inthe Norton AntiVirus window on the File View tab ensure that Show Invisible Files is checked 2 Select your hard disk 3 Click the QuickScan file If there are QuickScan files from previous versions of Norton AntiVirus select them as well Click Move To Trash Click OK Quit Norton AntiVirus nN nO ww A In the Finder click Empty Trash After you have deleted the QuickScan file the first scan with the new virus definitions will be slower Trouble updating virus definitions using LiveUpdate In some rare cases such as immediately after the emergence of a new virus the LiveUpdate servers may be very busy and it may be difficult to get a connection In such cases keep making connection attempts and you should eventually be successful Troubleshooting computer problems 157 Zap the PRAM reset Parameter RAM When using LiveUpdate make sure that your Internet connection is working by testing the connection with an application such as your Web browser Norton AntiVirus cannot find the Norton AntiVirus virus definitions file Reinstall Norton SystemWorks Zap the PRAM reset Parameter RAM The PRAM Parameter RAM is an area of RAM that is used to store information about your Macintosh Your Macintosh computer needs part of the information that is stored in the PRAM in order to locate the current
158. ternal drive without altering the original disk If your disk is badly damaged the Create and View Virtual Disk function might need to search the entire disk to ensure that all data exists O The recovery of any additional files found by this search might result in the loss of other valid files if the additional files have the same names as the more recent files This is particularly true when the directories on the disk are fragmented If the disk was recently optimized with Speed Disk there is little risk of file loss If you are running Mac Classic In order to open Classic applications while in Explore Mode you will need to set the Classic preference When this preference is set the Explore Mode screen background will not appear but you will still be in Explore Mode Examining repairing and recovering disks Recover damaged disks with Volume Recover To set the Classic preference 1 Onthe Volume Recover menu click Preferences 2 Click the box to run programs in Mac Classic during Explore Mode 3 Click OK Create the Virtual Disk Starting the Create and View Virtual Disk function is the first step to rebuilding your disk To create the virtual disk 1 Inthe Volume Recover main window select the disk to recover 2 Click Create amp View Virtual Disk After files are located your computer screen will appear in Explore Mode and display your original disk and the Virtual Disk Explore Mode means that you are viewing an ad
159. the output file specified with o cannot be created or opened Reports on files that were inaccessible for scanning Quarantines files that can t be repaired Does not repair files with defined threats Displays the version number Output appends to the file lt output filename gt If Q is also selected only the summary appears on the screen but the full report is appended to lt output filename gt 4 Type the name of the file you want to scan 5 Press Enter If Norton AntiVirus reports a problem follow the instructions provided for that specific problem The message may not be discussed in this chapter For more information about other messages see Troubleshooting computer problems on page 149 Auto Protect finds a virus Norton AntiVirus Auto Protect guards against viruses as soon as your computer starts It checks programs for viruses as they are run and monitors your computer for any activity that might indicate the presence of a virus Auto Protect alerts you to any virus activity By default Auto Protect is turned on With default settings Auto Protect automatically repairs files or quarantines irreparable files When a virus is found while Norton AntiVirus Auto Protect is running an alert displays what happened and what your options are Read the message carefully to determine whether you need to do anything 80 What to do if a virus is found Auto Protect finds a virus Auto Protect fin
160. ton Disk Doctor 96 when to use 92 volumes opening with Disk Navigator 20 Ww Web site Symantec 54 59 When 96 Wipe Entire Device command 120 Wipe Info 119 Trash 120 when to use 119 wiping entire disks 121 files folders 120 unused disk space 120 workstations protecting 146 worms 28 Z zapping PRAM 157 Zip drive as startup disk 22 wiping 121 Index 183 184 Index Norton SystemWorks for Macintosh CD Replacement Form CD REPLACEMENT After your 60 Day Limited Warranty if your CD becomes unusable fill out and return 1 this form 2 your damaged CD and 3 your payment see pricing below add sales tax if applicable to the address below to receive replacement CD DURING THE 60 DAY LIMITED WARRANTY PERIOD THIS SERVICE IS FREE You must be a registered customer in order to receive CD replacements If your Symantec product was installed on your computer when you purchased it contact your hardware manufacturer for CD replacement information FOR CD REPLACEMENT Please send me CD Replacement Name Company Name Street Address No P O Boxes Please City State Zip Postal Code Country Daytime Phone Software Purchase Date This offer limited to U S Canada and Mexico Outside North America contact your local Symantec office or distributor Briefly describe the problem CD Replacement Price 10 00 SALES TAX TABLE AZ 5 CA 7 25 CO 3 CT 6 DC 5 75
161. ton Disk Doctor diagnose but not repair a disk specify the options in the Repair Preferences The Preferences dialog box displays a list of categories that are represented by icons Each category has detailed subcategories To set Norton Disk Doctor test preferences 1 Open Norton Disk Doctor 2 Onthe Norton Disk Doctor menu click Preferences Preferences General Preference ____ categories e C Check for Defective Media a R A M Check Partition Map File Check m Check Directories A m check wrapper of HFS Plus volumes Repairs a A Check Files Peer w Check System Folder M multiple systems A Damaged Files Settings change for each categor h gory Use Defaults Cancel D Esae gt 94 Examining repairing and recovering disks Start Norton Disk Doctor In the list of preference categories click a category icon 4 Continue selecting categories and setting preferences Click Save The changes take effect the next time that you examine a disk Reset Norton Disk Doctor test preferences If you have made preference changes you can reset Norton Disk Doctor back to the original default settings To reset Norton Disk Doctor test preferences 1 Open Norton Disk Doctor 2 Onthe Norton Disk Doctor menu click Preferences 3 Click Use Defaults Select the disks to examine When you open Norton Disk Doctor the disks that are available for examination
162. tware are Copyright 1990 2003 Aladdin Systems Inc Macintosh Mac OS Mac OS X iMac iBook PowerBook PowerPC Macintosh G3 Macintosh G4 and Finder are trademarks of Apple Computer Other brands and product names mentioned in this manual may be trademarks or registered trademarks of their respective companies and are hereby acknowledged Printed in the United States of America 10 9 8 7 65 43 2 1 Symantec License and Warranty MPORTANT PLEASE READ THE TERMS AND CONDITIONS OF THIS LICENSE AGREEMENT CAREFULLY BEFORE USING THE SOFTWARE SYMANTEC CORPORATION AND OR ITS SUBSIDIARIES SYMANTEC IS WILLING TO LICENSE THE SOFTWARE TO YOU AS THE NDIVIDUAL THE COMPANY OR THE LEGAL ENTITY THAT WILL BE UTILIZING THE SOFTWARE REFERENCED BELOW AS YOU OR YOUR ONLY ON THE CONDITION THAT YOU ACCEPT ALL OF THE TERMS OF THIS LICENSE AGREEMENT THIS IS A LEGAL AND ENFORCEABLE CONTRACT BETWEEN YOU AND SYMANTEC BY OPENING THIS PACKAGE BREAKING THE SEAL CLICKING ON THE AGREE OR YES BUTTON OR OTHERWISE INDICATING ASSENT ELECTRONICALLY OR LOADING THE SOFTWARE YOU AGREE TO THE TERMS AND CONDITIONS OF THIS AGREEMENT IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS CLICK ON THE I DO NOT AGREE NO BUTTON OR OTHERWISE INDICATE REFUSAL MAKE NO FURTHER USE OF THE SOFTWARE AND RETURN THE FULL PRODUCT WITH PROOF OF PURCHASE TO THE DEALER FROM WHOM IT WAS ACQUIRED WITHIN SIXTY 60 DAYS OF PURCHASE AND YOUR MON
163. tware program such as the Apple Disk Utility FWB Hard Disk Toolkit or a similar disk tool that is designed to work with the device make and model 122 Enhancing performance and security Wipe items on your disks To wipe unused disk space 1 In the Wipe Info main window click Wipe Unused Space Select the device whose unused space you want to delete In the Selection dialog box click Wipe Unused Space FW N When prompted click Wipe Norton SystemWorks featured products 124 The Norton SystemWorks CD includes the following products from other manufacturers Dantz Retrospect Express Lets you create backups of your disks and files quickly and easily Retrospect Express works with a wide range of removable media including Zip disks Jaz drives CD R RWs DVD R RWs and hard drives Aladdin Spring Cleaning Mac OS 8 1 to 9 x and Mac OS X versions of a utility that removes unwanted files from your hard drive Retrospect Express quick start documentation The CD includes the Retrospect Express User s Guide and Retrospect Express Tutorials Quick Start PDFs in the Retrospect Express 5 0 folder These PDFs were written for Retrospect Express version 4 3 and do not fully document the features of Retrospect Express 5 0 for Mac OS X See Access the The Retrospect Express Read Me file includes information that was not icp ae ie available when the Retrospect Express User s Guide PDF was finalized It on page 12
164. ty data etc collectively these are referred to as Content Updates You may obtain Content Updates for any period for which you have purchased a subscription for Content Updates for the Software including any subscription included with your original purchase of the Software purchased upgrade insurance for the Software entered into a maintenance agreement that includes Content Updates or otherwise separately acquired the right to obtain Content Updates This license does not otherwise permit you to obtain and use Content Updates 3 Sixty Day Money Back Guarantee If you are the original licensee of this copy of the Software and are dissatisfied with it for any reason you may return the complete product together with your receipt to Symantec or an authorized dealer postage prepaid for a full refund at any time during the sixty 60 day period following the delivery to you of the Software 4 Limited Warranty Symantec warrants that the media on which the Software is distributed will be free from defects for a period of sixty 60 days from the date of delivery of the Software to you Your sole remedy in the event of a breach of this warranty will be that Symantec will at its option replace any defective media returned to Symantec within the warranty period or refund the money you paid for the Software Symantec does not warrant that the Software will meet your requirements or that operation of the Software
165. u can select a date from the first of the month to the twenty eighth Weekly Updates once a week on the specified day and at the specified time Daily Runs the event daily at the indicated time Annually Runs the event each year on the indicated day and time You can schedule the event up to one year in advance If you choose a frequency other than Daily specify the date or day of the week that the scan should occur Set the time of day that the event should occur Click Save 65 66 Scheduling future events Schedule FileSaver snapshots Select an item for a scheduled scan You can select a disk volume folder or file to scan To select an item to scan 1 2 Set a start time In the Add AntiVirus Scan Task window click Browse In the Select a scan target window locate the disk volume folder or file Click Select The item s name and location appear in the Add AntiVirus Scan Task window You can set the exact time at which you want a scheduled event to start To set a start time 1 In the task window in the Set the time box do one of the following Type the exact time that you want in the hour and minute boxes Select the hour or minute box then click the Up Arrow or Down Arrow to change the time that is displayed If your computer is set to display a 12 hour clock an AM PM indicator appears next to the time Click the indicator to toggle the setting When you are finished cl
166. uild the original disk to the state of the Virtual Disk Using the FileSaver Search existing FileSaver files See How Norton FileSaver can be used to recreate a damaged disk to the state protects your disks and that it was in when Norton FileSaver recorded the ties on page 5o information FileSaver files contain critical information that identifies the structure of a disk By restoring this information you might be able to return the disk to a condition that Norton Disk Doctor can repair What Volume Recover can t do Volume Recover cannot recover a hard disk that has been low level formatted as this type of initialization completely erases all information on the disk See What tool Volume Recover does not recover data to your Startup Disk On a locked Maap aee disk you can create a Virtual Disk but you cannot save the Virtual Disk or page 16 change the original disk s directory Identify the preferred recovery method Both the Create and View Virtual Disk and FileSaver Search features provide efficient ways to recover your data To help you choose a method use the following table You have just purchased this product because you Create and View Virtual have lost or damaged files Disk The FileSaver information is older than the files you Create and View Virtual wish to recover Disk Examining repairing and recovering disks 99 Recover damaged disks with Volume Recover You know that Norton FileSaver w
167. vance look of the rebuilt disk the Virtual Disk and have not yet decided to rebuild your directory In Explore Mode both the Virtual Disk and the original disk are read only and your screen background will have a different pattern to it No edits or changes can be performed on files from these two disks at this time You can now compare the original disk and the Virtual Disk in Explore Mode unless the original disk is so badly damaged that it cannot be mounted 3 Ifthere are any files on the Virtual Disk that you wish to back up immediately drag the icon of the desired file from the Virtual Disk onto another disk such as an external drive These files will now be backed up on the disk to which you have copied them 4 Ifthe Rebuild Options screen does not display automatically click Continue Rebuilding your disk is permanent If you did not find the files that you were looking for or if you have fewer files on your Virtual Disk than on your original disk do not rebuild your disk at this time Instead click Search More to continue searching for files 101 102 Examining repairing and recovering disks Recover damaged disks with Volume Recover 5 In the Rebuild Options window select the action that you want to take Your options are Rebuild Disk Search More Quit amp Don t Save If the Virtual Disk is acceptable choose this option to rebuild your original disk to the state of the Virtual Disk
168. w viruses work A computer virus is a parasitic program written intentionally to alter the way your computer operates without your permission or knowledge A virus attaches copies of itself to other files and when activated may damage files cause erratic system behavior or display messages Computer viruses infect System files or files stored in the System folder that the Macintosh computer uses to start up and documents created by programs with macro capabilities Mac OS System files include kernel extensions programs that load into memory when a Macintosh computer is started and programs like those in Microsoft Office Some computer viruses are programmed specifically to corrupt programs delete files or erase your disk Macro viruses spread quickly Macros are simple programs that are used to do things such as automate repetitive tasks in a document or make calculations in a spreadsheet Macros are written in files created by such programs as Microsoft Word and Microsoft Excel Macro viruses are malicious macro programs that are designed to replicate themselves from file to file and can often destroy or change data Macro viruses can be transferred across platforms and spread whenever you open an infected file Trojan horses hide their true purposes Trojan horses are programs that appear to serve some useful purpose or provide entertainment which encourages you to run them But the program also serves a covert purpose whi
169. will be uninterrupted or that the Software will be error free THE ABOVE WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES WHETHER EXPRESS OR IMPLIED INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS YOU MAY HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE AND COUNTRY TO COUNTRY 5 Disclaimer of Damages SOME STATES AND COUNTRIES INCLUDING MEMBER COUNTRIES OF THE EUROPEAN ECONOMIC AREA DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE BELOW LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND REGARDLESS OF WHETHER ANY REMEDY SET FORTH HEREIN FAILS OF ITS ESSENTIAL PURPOSE IN NO EVENT WILL SYMANTEC OR ITS LICENSORS BE LIABLE TO YOU FOR ANY SPECIAL CONSEQUENTIAL INDIRECT OR SIMILAR DAMAGES INCLUDING ANY LOST PROFITS OR LOST DATA ARISING OUT OF THE USE OR NABILITY TO USE THE SOFTWARE EVEN IF SYMANTEC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES NO CASE SHALL SYMANTEC S OR ITS LICENSORS LIABILITY EXCEED THE PURCHASE PRICE FOR THE SOFTWARE The disclaimers and limitations set forth above will apply regardless of whether you accept the Software 6 U S Government Restricted Rights RESTRICTED RIGHTS LEGEND All Symantec produ
170. you view pages from those servers Cookies store preferences create online shopping carts and identify repeat visitors A user or program that takes up all of the system resources by launching a multitude of requests leaving no resources and thereby denying service to other users A TCP IP protocol that assigns a temporary IP address to each device on a network DSL and cable routers use DHCP to allow multiple computers to share a single Internet connection A connection in which a computer calls a server and operates as a local workstation on the network The naming system used on the Internet DNS translates domain names such as www symantec com into IP addresses that computers understand such as 206 204 212 71 DNS server Domain Name System server domain DOS window download driver encryption Ethernet executable file extension FAT file allocation table file type Glossary A computer that maps domain names to IP addresses When you visit www symantec com your computer contacts a DNS server that translates the domain name into an IP address 206 204 212 71 The common Internet address for a single company or organization such as symantec com See also host name A method of accessing the MS DOS operating system to execute DOS programs through the Windows graphical environment To transfer a copy of a file or program from the Internet a server or computer system to
171. your hard disk You accidentally deleted a file and emptied the trash You can t find a file or you need to rescue files from a damaged disk You need to troubleshoot a problem Do not install Norton SystemWorks on a disk that you want to repair or from which you want to recover data New files might overwrite the files that you want to recover Use Norton Disk Doctor to examine and repair the disk See When to use Norton Disk Doctor on page 91 Restart from the CD See Start from the CD on page 17 Use Volume Recover to restore critical information to your disk See Maintenance checklist on page 51 Or if you do not have Norton SystemWorks for Macintosh installed use UnErase See Start from the CD on page 17 Use Unerase or Volume Recover See Recover files with UnErase on page 107 Use UnErase or Volume Recover s Virtual Disk feature to recover files See Identify the preferred recovery method on page 98 See Troubleshooting computer problems on page 149 Start from the CD For an emergency situation start from the CD and use Norton Disk Doctor to detect and repair disk problems See When disks do not show up ina list on page 152 18 Emergency assistance Start from the CD To start your computer from the CD Insert your CD into the CD ROM drive and do one of the following While restarting your computer hold down the C key This will automatical

Symantec Norton SystemWorks For Macintosh 3.0 (10067437) for Mac

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