Home

Symantec PcANYWHERE Host 11.0 (10055302) for PC

1. To configure anew command queue file on the File menu click New gt Item 3 Onthe Commands tab under Command click Create folder 4 Doone of the following m To create a folder on the host computer under Source click Host then type the full path to the folder m To create a folder on the remote computer under Source click Remote then type the full path to the folder Click Add 6 Click OK Synchronizing folders on the host and remote computers You can manually add a command to synchronize folders on the host and remote computers to ensure that both folders have the same content During a synchronization if one folder contains a file that the other folder does not have the missing file is added to the other folder If both folders contain a file with the same name the older version is replaced by the newer version Symantec pcAnywhere lets you browse directories on the remote computer You must type the full path to files and folders on the host computer 142 Automating file transfer and management tasks Creating a command queue file to automate tasks To synchronize folders on the host and remote computers 1 In the pcAnywhere Manager window on the left navigation bar click Command Queues Do one of the following To configure an existing command queue file right click the file then click Properties m To configure anew command queue file on the File menu click New gt Item On the Command
2. 2 Inthe right pane under Hosts do one of the following To configure an existing connection item right click the item then click Properties m To create anew connection item on the File menu click New gt Item gt Advanced Host Properties Network Cable DSL 3 In the Host Properties window on the Settings tab under After a normal end of session select one of the following m Wait for anyone Keeps the host session running so that others can connect to it Cancel Host Ends the host session to prevent other connections Allowing others to control your computer 65 Setting up a host computer 4 To secure the host computer further check and secure by then select one of the following m Logoff user m Restart Host computer m Lock computer This option is available on Windows NT 2000 XP only In Windows 98 Me this option starts the Windows screen saver if one is configured on the host computer Protect the screen saver with a password to prevent unauthorized users from accessing the computer 5 Click OK To set end of session options for sessions that end abnormally 1 In the pcAnywhere Manager window on the left navigation bar click Hosts 2 Inthe right pane under Hosts do one of the following To configure an existing connection item right click the item then click Properties m To create a new connection item on the File menu click New gt Item gt Advanced 3 In the Host Prope
3. Chapter 1 O Monitoring and recording sessions This chapter includes the following topics m Monitoring events in Symantec pcAnywhere m Managing log files m Recording and replaying sessions m Saving and viewing session screens 182 Monitoring and recording sessions Monitoring events in Symantec pcAnywhere Monitoring events in Symantec pcAnywhere Event logging in pcAnywhere lets you monitor session activities and track issues for security troubleshooting and auditing purposes For security purposes you can log information about failed logon attempts how many host sessions are running and who has connected or whether sensitive files have been accessed Depending on your environment you can send information about events that occurred during a session to a pcAnywhere generated log file the Windows Event Viewer or a Simple Network Management Protocol SNMP console Symantec pcAnywhere supports centralized logging so you can archive the logs on a secure central server Although logging can be a useful tool be aware that tracking some types of events such as logging every file that is opened on the host can degrade performance For more information see the Symantec pcAnywhere Administrator s Guide Generating a pcAnywhere log file Use pcAnywhere log generation if your operating system does not provide logging capabilities or if you want to maintain a separate log file for pcAnywhere events Symantec pcAny
4. See Sending logging information to a central server on page 185 Record in local pcAnywhere log 184 Monitoring and recording sessions Monitoring events in Symantec pcAnywhere 4 Click Select Events 5 Select Events to Log 1 xj Event Description O Host Started O Host Cancelled Cancel O Host In Session O Host End Session O Host Launched Without Security O Host Rebooting System O Host Locking Workstation O Host Logging Off User O Host Abnormal End Of Session O Host Connection Failure Device Error O Host Connection Failure User Login Failed O Host Connection Failure Encryption Failure O Host Executable Launched O Host File Access O File Transfer Initiated O File Transfer Ended O File Transfer Abnormally Ended O File Transfer Operation Cancelled Details Clear All In the Select Events to Log window select the events that you want to log Logging some types of file access events for example tracking executable files that are launched on the host computer can degrade system performance See Logging file access events on page 187 6 Click OK Logging events in the Windows Event Viewer If you are using pcAnywhere on a Windows NT 2000 XP computer you can add logging information about pcAnywhere specific events to the Windows Event Viewer To log events in the Windows Event Viewer 1 2 In the pcAnywhere Manager window on
5. Click Add Click OK Arranging items in the queue file Symantec pcAnywhere runs the commands that are contained in the queue file sequentially starting with the first item in the list New commands that you add to the queue file are added to the bottom of the list Symantec pcAnywhere lets you edit a queue file to rearrange the order of the commands To arrange items in the queue file 1 4 In the pcAnywhere Manager window on the left navigation bar click Command Queues Do one of the following To configure an existing command queue file right click the file then click Properties To configure anew command queue file on the File menu click New gt Item On the Commands tab under Command list do one of the following m To move a command up in the order of commands select the command then click Move Up m To move a command down in the order of commands select the command then click Move Down m To remove a command select the command then click Delete m To remove all commands click Clear All Click OK Adding remote connection items to a command queue file Symantec pcAnywhere lets you add remote connection items to a command queue file to automate the connection process and perform tasks on multiple computers As the queue file runs pcAnywhere connects to each host computer sequentially using the connection and security information that is configured in the remote connection items 144
6. In the pcAnywhere Options window on the Remote Operation tab check Allow connection to multiple hosts Make a connection to the first host See Starting a remote control session on page 86 Repeat this step for each host computer to which you want to connect Controlling another computer remotely 93 What you can do during a remote control session What you can do during a remote control session Once the connection is established the Session Manager window appears on your computer The navigation bar on the left of the window lets you switch modes perform tasks related to the mode that you have selected and view details about the connection The right pane displays the host computer screen Use the arrow buttons to expand and collapse the navigation bar Figure 5 2 shows the Session Manager window in remote control mode Figure 5 2 Session Manager window in remote control mode Network Cable DSL chf Symantec pcAnywhere Remote Arrow buttons Remote control options BD Start Stop Session Recording IA Save Current Screen GB Send Chl AlteDel Restart Host Computer Details about the Enctyption Level None connection Geen Connected Time of Session 00 00 44 Send 3KB Receive 312 KB Host computer screen 94 Controlling another computer remotely What you can do during a remote control session Table 5 3 explains the tasks that are available in the Session Manager window
7. See Configuring a remote connection using the Remote Setup Wizard on page 73 Favorites Add the connection items that you use most frequently to the Favorites window for quick access Symantec pcAnywhere QuickStart 41 Choosing the start mode for a remote session m History Reconnect to a host computer to which you have recently connected Symantec pcAnywhere automatically maintains a history of your most recent connections m Quick Deploy and Connect Connect to a computer on your network that does not have a pcAnywhere host running This feature supports remote control connections only See Connecting to a computer that does not have a waiting host on page 98 Choosing the start mode for a remote session Symantec pcAnywhere lets you start a connection in one of the following modes m Remote control Lets you control a host computer remotely and work as though you are sitting in front of it See Controlling another computer remotely on page 71 m Remote management Lets you remotely administer a host computer using common administrator tools that are provided within the pcAnywhere Session Manager See Supporting computers and servers remotely on page 103 m File transfer Lets you transfer files between a host and remote computer using a two pane window that functions like Windows Explorer See Transferring files and folders on page 121 Symantec pcAnywhere also lets you configure th
8. To tag all files in a folder 1 In the File Transfer window open the folder that contains the files that you want 2 On the Edit menu click Tag gt Files 124 Transferring files and folders About pcAnywhere File Manager Tagging all folders in a directory Use this feature to quickly select all of the folders in your directory so that you can transfer compare or synchronize them To tag all folders in a directory 1 In the File Transfer window go to the directory that contains the folders that you want 2 On the Edit menu click Tag gt Folders Tagging files using wildcard characters If you want to select only certain files in a folder or are unsure of the exact file name use wildcard characters to select the files that meet your search criteria You can use the following wildcard characters Wildcard patterns are stored in a list so you can select the ones that you use frequently Symantec pcAnywhere lets you type a string of wildcard characters to tag several different types of files at once For example you can enter a string that searches for all doc xls and exe files To tag files using wildcard characters 1 In the File Transfer window open the folder that contains the files that you want On the Edit menu click Tag gt Tag by In the Tag By window check Tag items by wildcard pattern Type or select the wildcard pattern that you want to use If you are typing a string of wildcard
9. Type the computer name or IP address of the server on which you want to send the logging information Symantec pcAnywhere lets you browse for the server To specify the authentication information needed to access the server click Advanced In the Authentication Information dialog box type your user name Type your password If you are connecting to a Windows NT 2000 XP host and have been assigned to a domain type your domain name using the following format domain user Click OK This returns you to the Event Logging tab from which you can select the events that you want to log See Logging events in the Windows Event Viewer on page 184 Monitoring and recording sessions 187 Monitoring events in Symantec pcAnywhere Logging file access events Symantec pcAnywhere lets you track information about the files that were opened during a session for security or auditing purposes Logging this type of information can degrade performance To lessen this impact you can limit this type of logging to specific file types To enhance performance when logging information about executable files that are launched on the host computer pcAnywhere tracks only the following types of application files exe cmd bat and com To log file access events 1 In the pcAnywhere Manager window on the Edit menu click Preferences 2 In the pcAnywhere Options window on the Event Logging tab select the type of logging that you wa
10. 5 On the Settings tab type the IP address or computer name of the computer to which you want to connect You can leave this information blank When you start the session pcAnywhere will automatically search your subnet for available hosts This process can be time consuming if your computer belongs to a large network 6 Click OK About cable modem connections Unlike traditional modems which convert analog and digital signals to exchange data over a telephone line cable modems use Internet protocols to transmit data over a cable television line Because cable modems use TCP IP to transmit data cable modem connections must be configured as TCP IP network connections The default Network Cable DSL connection item in the pcAnywhere Manager window is configured for TCP IP See Configuring a remote network connection on page 78 80 Controlling another computer remotely Setting up a remote computer About DSL or ADSL connections Digital subscriber lines such as ADSL or DSL are high speed Internet connections offered by an Internet service provider ISP Your computer operates as though it is connected to a network and is assigned an IP address DSL and ADSL connections must be configured as TCP IP network connections The default Network Cable DSL connection item in the pcAnywhere Manager window is configured for TCP IP See Configuring a remote network connection on page 78 Configuring a remote modem c
11. Configuring a direct connection to the host on page 61 Allowing others to control your computer 57 Setting up a host computer Table 4 2 Connection device Infrared device Infrared This option appears in the connection list only if a Microsoft compatible device is installed and properly configured on your computer For more information see the documentation for your operating system Configuring a host network connection Symantec pcAnywhere supports network connections over a LAN WAN or the Internet using TCP IP NetBIOS and SPX For most network connections use TCP IP NetBIOS is another commonly used network protocol that is used mostly for file and print sharing services SPX is a Novell NetWare protocol Symantec pcAnywhere requires a user name and password for all host sessions To connect the remote user must know the user name and password as well as the IP address of the host computer If the host computer is connected to a network that is behind a firewall the remote user must have a way to connect to the network through a Remote Access Service RAS or virtual private network VPN This information must be provided by an administrator To configure a host network connection 1 In the pcAnywhere Manager window on the left navigation bar click Hosts 2 Inthe right pane under Hosts do one of the following To configure an existing connection item right click the item then click Properties
12. If the timeout period expires the action is carried out automatically m Allow user to cancel Sends a confirmation prompt to the host user This option is available only if you select Prompt user m Message to display Lets you type a message that you want to send to the host user This option is available only if you select Prompt user m Close open programs without saving data Forcibly closes any programs that are running The user will lose any unsaved data 5 Click Send Locking a computer or logging off a user during a remote management session Symantec pcAnywhere lets you remotely lock a host computer or log off the user who is logged on to the host computer during a remote management session The remote management session ends after you send the command Symantec pcAnywhere lets you configure options for saving data and notifying the host user about the action that you are about to perform For the log off command you must prompt users to close open programs and save their work or you must configure pcAnywhere to forcibly close open programs without saving data This lets pcAnywhere close programs that might require user interaction to end a task for example saving a document Some programs do not support forcible termination The lock computer option is available on Windows NT 2000 XP only If the host computer is running Windows 98 Me this command starts the Windows screen saver if one is configured on the host com
13. Run as a service Recommended for Windows NT 2000 XP for optimum performance Allowing others to control your computer 53 Setting up a host computer Click Next Host Setup Wizard ypu zl wend password any To encrypt the data stream between the host and remote computers under Encryption level select one of the following m pcAnywhere encoding Scrambles the data using a mathematical algorithm so that it cannot be easily interpreted by a third party This option is available on any operating system that pcAnywhere supports m Symmetric Encodes and decodes data using a cryptographic key This option is available on any operating system that supports the Microsoft CryptoAPI such as Windows NT 2000 XP For Windows 98 Me you can obtain the CryptoAPI by installing Microsoft Internet Explorer 5 5 or later Symantec pcAnywhere also supports public key encryption This is an advanced configuration option that is not available in this wizard See Configuring pcAnywhere to use public key encryption on page 171 For additional security if you selected an encryption option check Deny lower encryption level This option prevents connections from other computers that use a lower level of encryption or no encryption 54 Allowing others to control your computer Setting up a host computer 10 To optimize performance if you selected Symmetric encryption check Encrypt user ID and password only This option encrypts o
14. Securing your computer and sessions Assessing host security To run the Host Assessment Tool 1 In the pcAnywhere Manager window on the left navigation bar click pcAnywhere Tools In the right pane under Application double click Host Assessment Tool In the Host Assessment Tool window under Host List select the host connection item that you want to scan After you select an item in the host list the scan results automatically appear in the Scan Results list The Host Assessment Tool prompts you for a password if the selected host connection item requires a password to view properties Specifying the location of the host connection items By default the Host Assessment Tool looks for the host connection items bhf files in the pcAnywhere data directory If you moved the host connection items to another directory you must specify the new location before running a scan To specify the location of the host connection items 1 oa fF W N In the pcAnywhere Manager window on the left navigation bar click pcAnywhere Tools In the right pane under Application double click Host Assessment Tool In the Host Assessment Tool window click Browse Select the folder name that contains the host connection items Click OK Analyzing the scan results After you run the Host Assessment Tool the security settings that were checked are listed in the Scan Results box Beside each item is an indicator which helps you ide
15. Symantec pcAnywhere User s Guide Ss symantec Symantec pcAnywhere User s Guide The software described in this book is furnished under a license agreement and may be used only in accordance with the terms of the agreement Documentation version 11 0 PN 10079001 Copyright Notice Copyright 2003 Symantec Corporation All Rights Reserved Any technical documentation that is made available by Symantec Corporation is the copyrighted work of Symantec Corporation and is owned by Symantec Corporation NO WARRANTY The technical documentation is being delivered to you AS IS and Symantec Corporation makes no warranty as to its accuracy or use Any use of the technical documentation or the information contained therein is at the risk of the user Documentation may include technical or other inaccuracies or typographical errors Symantec reserves the right to make changes without prior notice No part of this publication may be copied without the express written permission of Symantec Corporation 20330 Stevens Creek Blvd Cupertino CA 95014 Trademarks Symantec the Symantec logo Symantec pcAnywhere ColorScale and SpeedSend are U S registered trademarks of Symantec Corporation LiveUpdate and Symantec Packager are trademarks of Symantec Corporation Other brands and product names mentioned in this manual may be trademarks or registered trademarks of their respective companies and are hereby acknowledged Printed i
16. m To create a new connection item on the File menu click New gt Item gt Advanced 3 Inthe Host Properties window on the Connection Info tab select one of the following m TCP IP m NetBIOS m SPX 58 Allowing others to control your computer Setting up a host computer 4 Under Optimized for click High bandwidth This option optimizes the connection for speed and video resolution The Low bandwidth option lowers the video resolution on the host screen to optimize speed 5 On the Settings tab select the host startup and end of session options that you want to use See Setting the host startup options on page 62 See Setting end of session options on page 63 6 On the Callers tab configure a user name and password for users who can connect to the host See Choosing an authentication type on page 156 7 Click OK Configuring cable modem connections Unlike traditional modems which convert analog and digital signals to exchange data over a telephone line cable modems use Internet protocols to transmit data over a cable television line Because cable modems use TCP IP to transmit data cable modem connections must be configured as TCP IP network connections The default Network Cable DSL connection item in the pcAnywhere Manager window is configured for TCP IP See Configuring a host network connection on page 57 Configuring DSL or ADSL connections Digital subscriber lines such as ADSL or
17. 190 Monitoring and recording sessions Recording and replaying sessions Recording a remote session You can record a session for later playback at any point during the remote session Symantec pcAnywhere lets you save the session in a new record file or add the recording to the end of an existing record file To record a remote session 1 In the Session Manager window on the left navigation bar click Remote Control Under Remote Control click Start Stop Session Recording Do one of the following m To add the recording to the end of an existing record file select the file rcd that you want to use m To create a new file type the file name Click Save Actions that you perform on the host computer after this point are recorded in the file See Replaying a recorded session on page 191 Automatically recording a remote session You can configure a remote connection item to automatically record a session upon connection Depending on the frequency and duration of the sessions on the host computer the size of the record file can become large To automatically record a remote session 1 In the pcAnywhere Manager window on the left navigation bar click Remotes In the right pane right click the connection item that you want to modify then click Properties In the Remote Properties window on the Automated Tasks tab check Record session in file for later playback Type a name and path for the
18. Automating file transfer and management tasks Creating a command queue file to automate tasks After running the commands on the first computer in the connection list pcAnywhere ends the connection then connects to the next computer in the list This process continues until the list of commands has been completed or attempted on each host computer To add remote connection items to a command queue file 1 In the pcAnywhere Manager window on the left navigation bar click Command Queues 2 Inthe Command Queues window do one of the following m To configure an existing command queue file right click the file then click Properties m To configure anew command queue file on the File menu click New gt Item 3 On the Remotes tab do one of the following m To adda remote connection item that you have already configured click Add Existing This opens the default data directory for the remote connection item files chf Select the file that you want to add then click Open To configure a new remote connection item click Add New This opens the advanced properties for a new remote connection item See Configuring a remote connection using advanced properties on page 76 4 Repeat step 3 for each remote connection item that you want to add Click OK Selecting file handling options for command queues By default pcAnywhere prompts you for confirmation before performing an action that might result in data loss su
19. Prompt user Notifies the user about the action that you are about to perform Select the number of seconds that the user has to respond to the prompt If the timeout period expires the action is carried out automatically m Allow user to cancel Sends a confirmation prompt to the host user This option is available only if you select Prompt user m Message to display Lets you type a message that you want to send to the host user This option is available only if you select Prompt user m Close open programs without saving data Forcibly closes any programs that are running The user will lose any unsaved data 5 Click OK Automating file transfer and management tasks 149 Creating a command queue file during a session Creating a command queue file during a session File transfer and end of session remote management tasks that you perform in the Session Manager are automatically added to the Command Queue Files transfer in the background so you can continue to work or queue other files After the queue runs you can modify the order of operations add or remove commands and rearrange the order of commands Symantec pcAnywhere also lets you manually add commands to the Command Queue See Creating a command queue file to automate tasks on page 137 Pausing the Command Queue The Command Queue displays status information about the tasks that are running To make changes to an operation in the queue that is running you mu
20. Setting up a remote computer Select one of the following start modes m Remote Control m Remote Management m File Transfer See Choosing the start mode for a remote session on page 41 Symantec pcAnywhere lets you switch modes during a session Click OK Configuring a remote computer to use directory services If your administrator has configured pcAnywhere to use directory services you can configure the remote computer to search the directory server for available hosts Only the host computers that are registered on the directory server appear in the search results Depending on the configuration and size of your network this type of search is typically faster and more reliable than scanning an entire network for available hosts For more information see the Symantec pcAnywhere Administrator s Guide To configure a remote computer to use directory services 1 In the pcAnywhere Manager window on the left navigation bar click Remotes In the right pane under Remotes do one of the following To configure an existing connection item right click the item then click Properties m To create a new connection item on the File menu click New gt Item gt Advanced In the Remote Properties window on the Settings tab click Use directory services then select the directory server that you want to use To narrow the search results click Filter This lets you set the criteria by which you want to search You
21. Symantec pcAnywhere encoding applies a simple transformation to data so that the data stream cannot be easily interpreted by a third party This encryption level is compatible with earlier versions of pcAnywhere that do not support stronger encryption techniques To configure pcAnywhere to use pcAnywhere encoding 1 In the pcAnywhere Manager window do one of the following To set up pcAnywhere encoding on the host computer click Hosts m To set up pcAnywhere encoding on the remote computer click Remotes 2 Inthe right pane right click the connection item that you want to configure then click Properties 3 Inthe properties window on the Security Options tab in the Encryption level list click pcAnywhere encoding 4 To refuse a connection with a computer that uses a lower level of encryption check Deny lower encryption level 5 If you are a host user and want to increase performance by encrypting only the remote user s identity check Encrypt user ID and password only This option is less secure than encrypting an entire session 6 Click OK Configuring pcAnywhere to use symmetric encryption If you use symmetric encryption pcAnywhere anonymously negotiates a pair of symmetric encryption keys which are used to encrypt the session The Microsoft CryptoAPI is required to support symmetric encryption in pcAnywhere You must have Microsoft Internet Explorer 5 5 or later installed on your computer to ensure that you have the
22. Wa Serial ID Sets EB Start Connection G Explore Current Directory C New Folder Right pane content 80 Remote Management pcAnywhere Remote Device TCP IP Connect to Start Mode Remote Management The navigation bar on the left of the window lets you access pcAnywhere session options configuration files and tools Use the arrow buttons to expand and collapse the navigation bar When you select an option under pcAnywhere Manager the Actions box in the middle displays the options that are available for that selection The right pane displays content that is specific to the option that you have selected on the navigation bar What you need to know before you connect Before you can connect to another computer using pcAnywhere you must provide the information needed to find the computer establish a connection and log on This information varies by connection type and might include the following m Network connections Network adapter address such as an IP address m Modem and ISDN connections Dialing information such as a modem number m Direct connections COM or LPT port number 40 Symantec pcAnywhere QuickStart Ways to connect to another computer remotely Symantec pcAnywhere requires a user name and password for all sessions The host user must set up a caller account and provide you with these logon credentials If the host computer is running Windows NT 2000 XP the operating system might also prompt you f
23. for example Boot ini and save your changes locally or on the host computer You can also forward the file to others by email if the email program that is installed on your computer supports the Messaging Application Programming Interface MAPI Examples of MAPI enabled email programs include Microsoft Outlook Non MAPI enabled email programs might not support this feature Symantec pcAnywhere stores the system file in memory on the local computer as you work in the Edit System Files window When you end the remote management session pcAnywhere prompts you to save the file If the file is read only pcAnywhere confirms whether you want to override this attribute After the file is saved pcAnywhere resets the read only attribute To view and edit system files 1 In the Session Manager window on the left navigation bar under Session Manager click Remote Management Under Remote Management click Edit System Files In the right pane in the text box at the bottom of the window type the full path and file name of the file that you want to edit For example C boot ini 4 Click Open The contents of the file appear in the top portion of the window Symantec pcAnywhere copies the contents of the system file onto the remote computer where it is stored in memory If the system file is large this might take some time 5 To save your changes select one of the following m Save on Host Saves the file on the host computer the com
24. on the Edit menu click Preferences 2 Inthe pcAnywhere Options window on the Host Communications tab click Advanced TCP IP Options 3 In the Advanced Host TCP IP Options window select one of the following m Use the default network adapter Uses the default network card This network card is identified in Windows m Accept connections on all network connections Accepts connections on any available network card installed on the host computer This option is selected by default and in most cases you do not need to change it m Specify the network adapter to use for pcAnywhere connections Lets you assign the network card to use for pcAnywhere connections Select the index number assigned to the network card that you want to use 4 Click OK Customizing the data port range for remote connections Administrators can customize network settings to handle connections on both sides of a firewall Symantec pcAnywhere automatically chooses a port number each time that you make a remote connection For security or performance reasons an administrator might want to limit the number of ports that are used for Customizing connection devices 197 Customizing network connections outbound connections Limiting connections to too small a range can cause connections to fail because there might not be enough available ports Caution Some port numbers lower than 1024 are reserved for Web based applications and services such as FTP a
25. sessions Symantec pcAnywhere lets you edit these default settings using the Thin Host Configuration Wizard which is available in pcAnywhere Tools To edit a thin host configuration 1 In the pcAnywhere Manager window on the left navigation bar click pcAnywhere Tools 2 Inthe right pane under Application double click Thin Host Configuration Wizard To change the configuration settings follow the on screen instructions See Configuring a thin host for initial use on page 99 Ending a remote control session Either the host or remote user can end a session Ending a session returns you to the pcAnywhere Manager window The end of session options that are configured for the host connection item determine whether the host waits for another connection or is cancelled The caller rights that are configured for the host connection item determine whether the remote user is allowed to cancel the host To end a remote control session 1 In the Session Manager window on the left navigation bar under Session Manager click End Session 2 Inthe confirmation window click Yes If you have permission to restart the host computer you can choose whether the host should accept other connections or cancel the host by restarting the computer Chapter Supporting computers and servers remotely This chapter includes the following topics About Symantec pcAnywhere Remote Management tools User rights requirements for remote manageme
26. sses 145 Creating a command queue file during a session oo esesseeeeeseeeeeeeeeeeeeees 149 Pausing the Command Queue rea ERRE 149 Removing a command from the command list wees 149 Arranging commands in the command list cesses ee eeeeeeeees 150 Saving a command guene file ssmenesuncuisiieniroiinss 150 Running a command queue file sercdassi a 151 Running a command queue file during a session 0 eects 151 Running a command queue file from pcAnywhere Manager 151 Scheduling a command queue file to run automatically ow 153 Securing your computer and sessions Protecting a host computer from unauthorized access cssessesesesesesesees 156 Choosing an authentication type oc csesseseseseseseseseteeeseesessseeeeseeees 156 Configuring logon SeCUTILY serisi inan NANEN 160 Hiding the host name from network search results oo 161 Calling back remote USETE restarti riara a eA RET Tii Limiting Access Tights senienas Configuring caller rights 0 eseseeeseesesesesesesesesesesesesesesesesesesesees Setting time limits for callers Restricting access to Computer drives s s es ssesseseeseeseeseerreseesresreseeseesee 165 SECUTING SESSIONS nne NENON ANE EE EEEE A E 166 Restricting control of the keyboard and mouse s ssssssssssssssssesssssessesses 166 Setting inactivity time limits for sessions ssssssssssssssssseesessesresressessesse 167 Using encryption to protect data isnisrmiroiii iinr annA a 168 About symmetric encryption o
27. thin host configuring 99 deploying 99 editing 102 Thin Host Configuration Wizard 99 time outs 161 168 Index 209 U UDP searches 88 user rights 27 V virtual private networks VPN 22 W Web site Symantec 24 white papers 24 wildcard patterns 124 window tracking 95 Windows Active Desktop 43 Windows authentication 158 wizards for configuration 50 73 99 for optimization 44 for public key encryption 174 210 Index Symantec pcAnywhere CD Replacement Form CD REPLACEMENT After your 60 Day Limited Warranty if your CD becomes unusable fill out and return 1 this form 2 your damaged CD and 3 your payment see pricing below add sales tax if applicable to the address below to receive replacement CD DURING THE 60 DAY LIMITED WARRANTY PERIOD THIS SERVICE IS FREE You must be a registered customer in order to receive CD replacements FOR CD REPLACEMENT Please send me CD Replacement Name Company Name Street Address No P O Boxes Please City State Zip Postal Code Country Daytime Phone Software Purchase Date This offer limited to U S Canada and Mexico Outside North America contact your local Symantec office or distributor Briefly describe the problem CD Replacement Price 10 00 SALES TAX TABLE AZ 5 CA 7 25 CO 3 CT 6 DC 5 75 EL 6 GA 4 Sales Tax See Table IA 5 IL 6 25 IN 5 KS 4 9 LA 4 MA 5 MD 5 ME 6 M
28. DSL are high speed Internet connections offered by an Internet service provider ISP Your computer operates as though it is connected to a network and is assigned an IP address DSL and ADSL connections must be configured as TCP IP network connections The default Network Cable DSL connection item in the pcAnywhere Manager window is configured for TCP IP See Configuring a host network connection on page 57 Configuring a host modem connection Symantec pcAnywhere supports modem to modem connections using a modem that supports the Microsoft Telephony API TAPI If a modem is installed and properly configured on your computer pcAnywhere automatically detects it and adds it to the connection device list Allowing others to control your computer Setting up a host computer Symantec pcAnywhere requires a user name and password for all host sessions To connect the remote user must know the user name and password as well as the telephone number of the host modem To configure a host modem connection 1 2 In the pcAnywhere Manager window on the left navigation bar click Hosts In the right pane under Hosts do one of the following m To edit an existing connection item right click the item then click Properties m To create a new connection item on the File menu click New gt Item gt Advanced In the Host Properties window on the Connection Info tab select the name of your modem Under Optimized for cl
29. In the Transfer Clipboard window under Direction select one of the following m Transfer the host s clipboard to your clipboard m Transfer your clipboard to the host s clipboard Under Items to transfer select any of the following m Text m Graphics Sending graphics might slow down the speed of the transfer Click OK 98 Controlling another computer remotely Connecting to a computer that does not have a waiting host Chatting online with another user During a remote control session the host and remote user can have a typed conversation in a chat window Either the host or remote user can initiate a chat session This feature is helpful for sending brief messages or instructions To chat online with another user 1 Do one of the following To start a chat session from the host computer on the system tray right click the host icon then click Chat To start a chat session from the remote computer in the Session Manager window on the left navigation bar under Remote Control click Show Chat In the Chat window in the lower pane type your message Press Enter Your messages and the other user s responses appear in the upper portion of the chat window Connecting to a computer that does not have a waiting host The Quick Deploy and Connect feature lets you deploy a thin version of a pcAnywhere host to a computer or group of computers on your network that do not have a pcAnywhere host running an
30. Security Options tab select any of the following Prompt to confirm connection Notifies you when a remote user attempts to connect to your computer Select the number of seconds that you have to respond to the prompt The default value is 10 seconds To automatically disconnect the remote user if the timeout period expires also check Disconnect if timeout Make passwords case sensitive Lets you use a combination of uppercase and lowercase letters in a password This setting applies to pcAnywhere Authentication only Limit login attempts per call Specifies the number of times that a remote user can attempt to log on before being locked out The default value is three attempts Limit time to complete login Specifies how much time a remote user has to log on successfully The default value is three minutes 4 Click OK Hiding the host name from network search results When a remote user starts a remote control session using a TCP IP network connection and has not specified a host name or IP address pcAnywhere automatically scans for available hosts that are running on the same network letting the user select a host name from the list For security reasons a host user or administrator might not want the host name included in the list for example to minimize a server s exposure on a network Symantec pcAnywhere lets you hide the host name from the search results To hide a host name from network search results 1 2 In
31. available until the session ends 56 Allowing others to control your computer Setting up a host computer Table 4 2 provides information to assist you in selecting a connection device Table 4 2 Connection device Modem that supports the Modem name Mi ft Telephony API TAPI ake ac See Configuring a host modem connection on page 58 ISDN North America ISDN device name See Configuring an ISDN connection on page 60 ISDN Europe ISDN via CAPI See Configuring an ISDN connection on page 60 Network adaptor card installedon For most network connections select TCP IP a networked computer or server on STAN or WAN Symantec pcAnywhere also supports NetBIOS and SPX protocols See Configuring a host network connection on page 57 Cable modem TCP IP See Configuring cable modem connections on page 58 DSL or ADSL TCP IP See Configuring DSL or ADSL connections on page 58 Null parallel cable connected tothe An available LPT port host and remote computers for example a laptop and office computer Symantec pcAnywhere supports parallel connections on Windows 98 Me only See Configuring a direct connection to the host on page 61 Null serial cable connected to the An available COM port host and remote computers for example a laptop and office computer Symantec pcAnywhere supports serial connections on Windows 9x Me NT 2000 XP See
32. computers on page 116 These commands do not support Windows XP Fast User Switching Restarting or shutting down a host computer during a remote management session Symantec pcAnywhere lets you remotely restart or shut down a host computer during a remote management session The remote management session ends after you send the command Symantec pcAnywhere lets you configure options for saving data and notifying the host user about the action that you are about to perform For restart and shut down commands you must prompt users to close open programs and save their work or you must configure pcAnywhere to forcibly close open programs without saving data This lets pcAnywhere close programs that might require user interaction to end a task for example saving a document Some programs do not support forcible termination To restart or shut down a host computer during a remote management session 1 In the Session Manager window on the left navigation bar under Session Manager click Remote Management Under Remote Management click Change Computer State In the right pane select one of the following m Restart computer m Shut down computer Supporting computers and servers remotely 115 Changing the computer state remotely 4 Under Options select one of the following m Prompt user Notifies the user about the action that you are about to perform Select the number of seconds that the user has to respond to the prompt
33. control session See Setting up a remote computer on page 72 For faster performance pcAnywhere lets you perform remote management and file transfer tasks without starting a full remote control session See About remote management and file transfer on page 20 About remote control When two computers are connected during a remote control session the host computer handles all of the processing of the requests that are sent by the remote 20 Introducing Symantec pcAnywhere How Symantec pcAnywhere works Only the input and output information for example keyboard mouse and video information are transmitted between the computers Because only minimal data needs to be transferred between the two computers remote control results in faster performance than other forms of remote networking and minimizes the risk of losing data To further optimize performance pcAnywhere lets you switch to remote management or file transfer mode These modes suspend video transfer to allocate full resources to data transfer About remote management and file transfer Symantec pcAnywhere lets you start a connection in remote management or file transfer mode to optimize performance During a remote management session pcAnywhere provides access to commonly used administrator tools such as the Task Manager Command Prompt and Registry Editor The remote management tools in pcAnywhere let you quickly troubleshoot and resolve problems on a
34. during a remote control session 1 Inthe Session Manager window on the left navigation bar under Remote Control click View Edit Online Options 2 Inthe Online Options window select one of the following m Reduce host desktop to match remote Synchronizes the resolution settings on the host computer to match the settings on the remote computer Host active window tracking Automatically moves any active window for example a dialog message that appears on the host computer screen to a visible part of the remote screen For example a dialog box that requires an action from you might appear out of the viewing area on your computer Because you cannot see the message you might think the session has locked By checking this option you ensure that such dialog messages appear in a visible part of your screen m ColorScale Lets you set the color level for the remote computer screen This option is available on low bandwidth connections only Lowering the number of colors that are displayed increases performance If a sharper display is more important to you than color use the 4 colors setting Host keyboard mouse locked Disables the keyboard and mouse on the host computer 3 Click OK Changing the background colors During a remote control session pcAnywhere displays a grid pattern in the background of the Session Manager window This grid pattern is used to clearly distinguish the edges of the host computer screen from the
35. host computer without the overhead of a full remote control session A remote management session uses less bandwidth than a full remote control session because only the data needs to be transmitted between the host and remote computers See Supporting computers and servers remotely on page 103 Starting a connection in file transfer mode is usually faster than transferring files during a remote control session because pcAnywhere gives full bandwidth to the file transfer See Transferring files and folders on page 121 How connections are made Connecting to another computer involves the following process m The host user configures a host connection item specifying the logon information for the remote user Connection items can be used for repeated connections See Allowing others to control your computer on page 47 m The host user launches the connection item See Starting a host session on page 66 m The remote user configures a remote connection item providing the information needed to connect to the host computer or uses Quick Connect to connect to a host computer with minimal configuration See Ways to connect to another computer remotely on page 40 Introducing Symantec pcAnywhere 21 How Symantec pcAnywhere works m The remote user selects a start mode then starts the connection See Controlling another computer remotely on page 71 Quick Deploy and Connect lets administrators c
36. information required for public key encryption To view or modify pcAnywhere preferences 1 In the pcAnywhere Manager window on the Edit menu click Preferences 2 In the pcAnywhere Options window click the left and right arrows to scroll through the list of tabs 3 When you are finished click OK Administrators and users who frequently need to change global settings to accommodate unique configuration requirements can create option sets that contain the settings they need For more information see the Symantec pcAnywhere Administrator s Guide Chapter Allowing others to control your computer This chapter includes the following topics Managing host connections Setting up a host computer Starting a host session What you can do during a host session Letting multiple remote users hold a conference Ending a host session 4 g Allowing others to control your computer Managing host connections Managing host connections As a host you let authorized remote users connect to your computer and take control of it The remote user sees your computer screen and can open files or programs that you have given the user permission to access Before remote users can connect to your computer you must set up your computer to allow the connections You must specify the connection type what method to use to ensure that remote users have permission to access your computer and other session options This information
37. location on which you want to store the record file Some host servers require a password to save files on the system Click Advanced then type the logon credentials that are needed to access the directory in which you want to store the recording Replaying a recorded session Recorded sessions are saved as rcd files in the pcAnywhere data directory unless you specify another file location Sessions are played back in a replay window which shows the host screen and each action that you performed during the recording During the replay you can control the speed skip to another session pause or take a screen shot You can control these actions from the replay window menu bar or from the Playback Control Panel 192 Monitoring and recording sessions Recording and replaying sessions Figure 10 1 shows the Playback Control Panel Figure 10 1 Playback Control Panel Playback Control Panel ed Leta lt lt gt gt ote tte EA Son 4 J of res Save Screen Save Session Table 10 1 explains the actions that you can control during the replay using the Playback Control Panel Table 10 1 Record and replay options Play Plays the recording from the beginning View previous session Goes to the beginning of the previous session This button is only available if the file contains more than one recorded session View next session Goes to the beginning of the next session This button is only available if the fi
38. m Noaccess m Read only m Full access Drive Access x m Floppy drive access m Local fixed drive access Woaccess Read only Full access m Network drive access C No access C Read only Full access m CD ROM drive access No access C Read only Full access Cancel 6 Click OK Securing sessions Symantec pcAnywhere provides a number of options that protect the privacy of your session and prevent others from inadvertently cancelling your session These options are also useful if you plan to run a host session unattended Restricting control of the keyboard and mouse By default pcAnywhere lets the host and remote users control the keyboard and mouse during a session As a security measure you can restrict either user from using the keyboard and mouse Giving full control of the keyboard and mouse to the host user locks the keyboard and mouse on the remote computer during a session Use this setting if you are hosting a demonstration or training session to protect the session from interruptions Giving full control of the keyboard and mouse to the remote user locks the keyboard and mouse on the host computer during a session Use this setting if Securing your computer and sessions 167 Securing sessions you are letting a remote user connect to your computer to troubleshoot a problem or if you are running a host session unattended for example connec
39. on page 79 DSL or ADSL TCP IP See About DSL or ADSL connections on page 80 78 Controlling another computer remotely Setting up a remote computer Table 5 2 Connection device Null parallel cable connected to An available LPT port the host and remote computers for example a laptop and office computer Symantec pcAnywhere supports parallel connections on Windows 98 Me only See Configuring a direct connection to the remote on page 83 Null serial cable connected to the An available COM port host and remote computers for mantec pcAnywhere supports serial connections example a laptop and office Sy Eee ES PEES i j on Windows 98 Me NT 2000 XP computer See Configuring a direct connection to the remote on page 83 Infrared device Infrared This option appears in the connection list only if a Microsoft compatible device is installed and properly configured on your computer For more information see the documentation for your operating system Configuring a remote network connection Symantec pcAnywhere supports network connections over a LAN WAN or the Internet using TCP IP NetBIOS and SPX For most network connections use TCP IP NetBIOS is another commonly used network protocol that is used mostly for file and print sharing services SPX is a Novell NetWare protocol Symantec pcAnywhere requires a user name and password for all host sessions To connect the remote user must kno
40. on the File menu click New gt Item 3 On the Commands tab under Command do one of the following m To copy files to the host or remote computer click Copy m To move files from one computer to another click Move N Automating file transfer and management tasks 139 Creating a command queue file to automate tasks Do one of the following To copy or move a file from the host computer to the remote computer under Source click Host then type the full path to the file that you want to copy or move m To copy or move a file from the remote computer to the host computer under Source click Remote then type the full path to the file that you want to copy or move Do one of the following To copy or move a file from the host computer to the remote computer under Destination click Remote then type the full path to the folder in which you want to place the file To copy or move a file from the remote computer to the host computer under Destination click Host then type the full path to the folder in which you want to place the file Click Add Click OK Deleting a file Files that are deleted during a file transfer operation are automatically added to the Command Queue Symantec pcAnywhere also lets you manually add delete commands to a command queue file Symantec pcAnywhere lets you browse directories on the remote computer You must type the full path to files and folders on the host computer To d
41. on the left navigation bar click Command Queues 2 Inthe right pane under Command Queues double click the command queue file that you want to run Running a command queue file from the Remotes or Quick Connect windows If you start a command queue from the Remotes or Quick Connect windows pcAnywhere prompts you for the name of the command queue file then for the pcAnywhere caller credentials that are needed to log on to the host computer If you are connecting to multiple host computers pcAnywhere lets you send these credentials to the other host computers If these credentials are not correct you will be prompted to type them again To run a command queue file from the Remotes or Quick Connect windows 1 In the pcAnywhere Manager window on the left navigation bar select one of the following m Remotes m Quick Connect 2 Inthe right pane do one of the following To run a command queue file using the connection settings that are configured in a remote connection item in the right pane right click the connection item that you want to use then click Start Command Queue m Torunacommand queue file on one or more computers on your network using Quick Connect in the right pane select the computers on which you want to run the command queue file right click then click Start Command Queue Automating file transfer and management tasks 153 Running a command queue file Scheduling a command queue file to run automat
42. or more computers from pcAnywhere Manager you must specify the pcAnywhere caller credentials needed to log on to the host computer pcAnywhere automatically prompts you for this information The caller logon credentials that you specify in the Remote Management Properties window are sent to each computer that you have selected If a remote connection item is already configured to send logon credentials automatically you can configure pcAnywhere to override the preconfigured logon information 118 Supporting computers and servers remotely Changing the computer state remotely To configure host logon credentials for remote management 1 In the Remote Management Properties window on the Host Login Credentials tab type your user name This window appears automatically after you select a remote management command Remote Management Properties x Host Login Credentials State Change Options Type the caller credentials needed to log on to the pcAnywhere host computer Login name Password Domain I Ignore login settings configured in remote items Cancel Help Type your password If you are connecting to a Windows NT 2000 XP host and have been assigned to a domain type your domain name using the following format domain user To override any preconfigured logon credentials in a remote connection item check Ignore login settings configured in remote items Click OK If the host computer is run
43. please edit below End Session Move Command Up BE Move Command Dow Cancel All Commands HHH Remove All Commands HEB Remove Completed Commands 89 WIN2KPRO1 10 109 1 60 TCPAP oP Encryption Level None Windows 2000 Connected Time of Session 00 30 54 T Send 347 KB Receive 623 KB Manual command entry Command Source Destination folder Copy E al z C Host Host T Remote C Remote Preferences After queue ends Remain connected z Creating a command queue file to automate tasks Symantec pcAnywhere lets you create a command queue file that contains file transfer command line and end of session commands while you work offline These queue files are added to the pcAnywhere Manager which lets you connect to a host computer later and run the commands that are contained in the queue file For example you can create a queue file to distribute and install software updates on a group of computers on your network The following is an example of how to set up the command queue file m Add a command to create a folder on the host computer in which you want to install the software See Creating a folder on the host or remote computer on page 141 m Adda command to copy the executable file from the remote computer to the directory that you created on the host computer See Copying or moving a file on page 138 137 138 Automating file transfer and management tasks Creating a command queue file
44. replaces the AutoTransfer feature that was provided in earlier versions of pcAnywhere See Automating file transfer and management tasks on page 135 For more information about data migrations and upgrades see the Symantec pcAnywhere Administrator s Guide DynIP Client for Windows Provides a six month trial version of DynIP Client for Windows which lets you register a personalized Internet name for your host computer that can be used by others to connect to it For more information see the DynIP Client for Windows white paper on the installation CD pcAnywhere Express Lets you connect to another computer using any Internet browser that supports ActiveX controls Symantec pcAnywhere 9 2 1 Provides the pcAnywhere Gateways feature which is no longer supported Later versions of pcAnywhere might not be able to connect to pcAnywhere 9 2 1 hosts For more information about managing external connections to a network without using the pcAnywhere Gateway see the Gateway Solutions white paper on the installation CD Introducing Symantec pcAnywhere 19 How Symantec pcAnywhere works How Symantec pcAnywhere works Symantec pcAnywhere uses remote control technology to let you connect to another computer or server and work as though you are sitting in front of it If you connect to a host computer that is on a network you can access any file or resource that the user who is logged on has permission to ac
45. ririri renna A 127 Selecting a start up location 0 esessesessseeeesessseseeseesseseseeeeesseseneeeees 127 Selecting an overwrite Option 0 sesseeessseteseeesseseseeeeasseseeeessseseneeeees 128 Increasing file transfer performance weet este eeeeeseeesesesees 129 Starting a file transfer SeSSION oo eee e oa E NENEN 130 Transferring files between computers s sssssssssssssssssessessessessesreeseesessesse 130 Cancelling a file transfer Operation oo cece eeeseseseeeeeeeeeeeeseeeeees 131 Pausing a file transfer Operation oo na Tee NE aa 131 Viewing the Command Queue during a file transfer operation 131 Changing file transfer settings during a session About synchronization and cloning wee eeeesesesesesesessssseseseseseseee Synchronizing folders wo a E E EE E EREE Synchronizing folders by file type CLOTS aTolde r yanana a A ONRAN Chapter 8 Chapter 9 Contents Automating file transfer and management tasks About the Command Queue cccccccsccsscsssesscesscssccsscesecssecsscesscsscessceseceeees 136 Creating a command queue file to automate tasks 0 eeeeseseeeeeeeeeeees 137 Adding commands to a queue file occ ceesesesesssesesssssssessssssasseee 138 Arranging items in the queuie file oo c ce ccceeeesesesesesssssssssesseseeseaes 143 Adding remote connection items to a command queue file 143 Selecting file handling options for command queues 1 0 cesses 144 Selecting end of session options for command queues
46. screens are saved in the selected file in the order in which they are captured Viewing a session screen Symantec pcAnywhere stores screen shots in scn files in the pcAnywhere data directory so you can view them later To view a session screen 1 In the pcAnywhere Manager window on the left navigation bar click pcAnywhere Tools In the right pane under Application double click Playback Sessions Screens Select the screen file scn that you want to view Click Open Appendix A Customizing connection devices This chapter includes the following topics m Customizing network connections m Customizing modem connections m Customizing European ISDN connections m Customizing direct connections 196 Customizing connection devices Customizing network connections Customizing network connections Symantec pcAnywhere lets you customize network settings to handle unique configuration requirements such as multiple network cards or to handle connections on both sides of a firewall These options are intended for administrators and advanced users In most cases you do not need to change the network settings Selecting a network card By default pcAnywhere accepts TCP IP connections on any network card that is installed on the host computer If you have more than one network card installed on the host pcAnywhere lets you specify which one to use To select a network card 1 In the pcAnywhere Manager window
47. session When you are finished on the File menu click Exit Saving information from a recorded session Symantec pcAnywhere lets you save information from a recorded session by saving the information in a raw binary file or by taking a screen shot of the displayed screen To save information from a recorded session 1 2 During the replay on the Playback Control Panel click Pause Select one of the following m Save Screen Saves a snapshot of the displayed screen m Save Session Saves the session as a raw binary file 194 Monitoring and recording sessions Saving and viewing session screens Saving and viewing session screens Capturing the contents of a screen during a session is like taking a snapshot with a camera You can use these screen shots for training or demonstration purposes or to send to others when troubleshooting a computer problem Saving a session screen Symantec pcAnywhere lets you save a screen shot in a new file or add it to an existing screen file To save a session screen 1 In the Session Manager window on the left navigation bar under Remote Control click Save Current Screen In the Select Save Screen File window do one of the following m To add the screen shot to the end of an existing file select the screen file scn that you want to use m To create a new screen file type a file name Click Open Repeat this procedure for each screen that you want to capture The
48. set up a host computer so that others can connect to it one of your primary concerns should be to protect the host from unauthorized access Symantec pcAnywhere requires that you set up a logon account for users who connect to your computer and that you select an authentication method to verify their identities See Choosing an authentication type on page 156 Symantec pcAnywhere also provides options for securing the host computer as it waits for connections and options for securing the logon process See Configuring logon security on page 160 See Hiding the host name from network search results on page 161 See Calling back remote users on page 162 You can further control the level of access that a remote user has to your computer and other session options once a connection has been established See Limiting access rights on page 163 Symantec pcAnywhere provides administrators with a number of global security options which provide a high level of security because they block unauthorized users at the point of entry These options include serialization and limiting connections to specific host names or IP addresses For maximum security these options should be used in conjunction with other security measures especially encryption which protects the data stream between a host and remote For more information see the Symantec pcAnywhere Administrator s Guide Choosing an authentication type The fi
49. starting a file transfer connection from pcAnywhere Manager pcAnywhere prompts you for the caller logon credentials to connect to the pcAnywhere host If the host computer is running Windows NT 2000 XP the operating system might also prompt you for computer logon credentials Transferring files between computers When you transfer files between a host and remote computer the File Transfer window displays a progress bar at the bottom of the window status information and the full file name and path name of each file that is included in the operation Symantec pcAnywhere adds this information to the Command Queue which you can save to automate future tasks Only the remote user can initiate a file transfer During the file transfer a dialog box appears on the host computer screen which provides status information and the option to cancel the file transfer To transfer files between computers 1 In the Session Manager window on the left navigation bar under Session Manager click File Transfer 2 In the File Transfer window select the files that you want to transfer The left pane displays the files on your computer The right pane displays the files on the computer to which you are connected 3 On the left navigation bar under File Transfer select the Transfer option that points in the direction to which you want to transfer files The right pointing arrow transfers files from your computer to the computer to which you are connec
50. that you want to use Under Caller list click the New Item icon In the Caller Properties window on the Identification tab do the following m For ADS NDS or LDAP authentication types browse the directory tree for your user or group name m For Novell Bindery authentication type a logon server and a valid user name Click OK Configuring a caller to use Windows based authentication Symantec pcAnywhere supports NT and Windows authentication types These types of authentication validate a user or group by checking a list that is maintained on a workstation or shared directory NT Caller Authentication is supported on Windows NT 2000 XP only To configure a caller to use Windows based authentication 1 2 In the pcAnywhere Manager window on the left navigation bar click Hosts In the right pane under Hosts right click the connection item that you want to configure then click Properties In the Host Properties window on the Callers tab under Authentication type select the Windows based authentication method that you want to use Under Caller list click the New Item icon In the Caller Properties window on the Identification tab select one of the following m User Lets you configure a caller account for an individual user Group Lets you configure a caller account for a group of users Under Domain select a computer or domain name Under Account select a valid user or group name Click OK Sec
51. the log file To generate pcAnywhere log files on a central server 1 2 In the pcAnywhere Manager window on the Edit menu click Preferences In the pcAnywhere Options window on the Event Logging tab check Enable pcAnywhere log generation In the Path box type the full path to the location on the server in which you want to generate the log file To specify the authentication information needed to access the server click Advanced In the Authentication Information dialog box type your user name Type your password 186 Monitoring and recording sessions Monitoring events in Symantec pcAnywhere If you are connecting to a Windows NT 2000 XP host and have been assigned to a domain type your domain name using the following format domain user Click OK This returns you to the Event Logging tab from which you can select the events that you want to log See Generating a pcAnywhere log file on page 182 Logging events in the Event Viewer on a central server Symantec pcAnywhere lets you send information about pcAnywhere events to the Event Viewer on a central server that is running Windows NT 2000 XP You must have access rights to the server on which you want to create the log file To log events in the Event Viewer on a central server 1 2 In the pcAnywhere Manager window on the Edit menu click Preferences In the pcAnywhere Options window on the Event Logging tab check Enable NT event logging
52. the pcAnywhere administrative template adm files needed to support centralized policy based administration For more information see the Symantec pcAnywhere Administrator s Guide Symantec LiveUpdate Administration Utility Lets administrators set up an intranet HTTP or FTP server or shared directory to handle all LiveUpdate operations for their network For more information see the Symantec pcAnywhere Administrator s Guide Symantec Packager Lets you create modify and build custom installation packages that you distribute to target systems For more information see the Symantec pcAnywhere Administrator s Guide Package Deployment Tool Lets you deploy custom installation packages to one or more Windows NT 2000 XP computers across your network Use Symantec Packager to create custom installations of pcAnywhere For more information see the Symantec pcAnywhere Administrator s Guide Introducing Symantec pcAnywhere 17 Components of Symantec pcAnywhere Table 1 2 Symantec utilities Web Deployment Tool Provides the source files needed to implement Web based deployment over a corporate intranet Use Symantec Packager to create custom installations of pcAnywhere For more information see the Symantec pcAnywhere Administrator s Guide Third party tools Symantec pcAnywhere provides third party tools to assist in using and administering pcAnywhere These tools are available on t
53. to automate tasks m Add a command to run the executable file including the full path and any parameters See Sending a command line on page 142 m Add the list of host computers on which you want to install the software See Adding remote connection items to a command queue file on page 143 m Specify the end of session options that you want to use For example you can configure the queue file to restart the host computer if the software that you are installing requires a restart See Selecting end of session options for command queues on page 145 Adding commands to a queue file Symantec pcAnywhere lets you add file or folder management commands Windows command line commands and remote management end of session commands to a queue file File commands include copying moving deleting and renaming Folder management commands include creating deleting and synchronizing folders Copying or moving a file You can manually add a command to copy or move files between the host and remote computers Symantec pcAnywhere lets you browse directories on the remote computer You must type the full path to files and folders on the host computer To copy or move a file 1 In the pcAnywhere Manager window on the left navigation bar click Command Queues 2 Do one of the following To configure an existing command queue file right click the file then click Properties m To configure anew command queue file
54. unusable portion of the window This background is visible if you use screen scaling to reduce the size of the host screen Symantec pcAnywhere lets you customize the background colors and pattern that are displayed in right pane of the Session Manager window 96 Controlling another computer remotely What you can do during a remote control session To change background colors 1 In the pcAnywhere Manager window on the Edit menu click Preferences 2 In the pcAnywhere Options window on the Session Manager tab select one of the following m Solid Uses a solid color for the background of the Session Manager window during a remote control session To select a custom color click Edit then make a color selection m Checkerboard Uses a grid pattern for the background of the Session Manager window during a remote control session To change the color of a square click Edit then make a color selection To adjust the size of the grid in the Size box select the size that you want to use To find the Session Manager tab click the left and right arrows in the pcAnywhere Options window to scroll through the list 3 Click OK Configuring remote printing If the host user has configured your printer information in pcAnywhere you can print a file that is located on the host computer to a printer at your location during a remote control session As you run programs on the host computer you can select your printer from the list of ins
55. 0 changing startup mode 109 starting or stopping 109 viewing 109 viewing dependencies 110 Session Manager about 41 background colors 95 remote control 93 sessions capturing screen shots 194 ending from remote 102 playing back 193 recording 190 viewing screen shots 194 settings modifying globally 46 software updates 34 software wizards for configuration 50 73 99 for optimization 44 SpeedSend 129 SPX connections host 57 remote 78 startup location for file transfer 127 startup options 62 status port 198 status window hiding 63 subnets searching for hosts 88 superuser privileges 164 Symantec Packager 26 Symantec pcAnywhere authentication 157 encoding 170 getting updates 34 log file 182 Symantec pcAnywhere continued main components 15 opening 38 preferences 45 registering 38 third party tools 17 tools about 16 Activity Log Processing 188 Host Assessment Tool 176 Optimization Wizard 44 Thin Host Configuration Wizard 102 uninstalling 35 unsupported tools 18 symmetric encryption configuring 170 explained 168 synchronization by file type 133 of folders 132 preparing for 127 tagging by wildcard character 124 tagging files or folders 124 system files viewing and editing 111 system requirements 26 T tagging by wildcard character 124 files 123 folders 124 TAPI connections configuring host 58 remote 80 Task Manager 105 TCP IP connections host 57 remote 78 Technical Support 3 Telephony API See TAPI 58
56. 0 03 01 s Send 5 KB Files on host and ae remote computers I o Status information teme Selected ObytesSeleced ems Salected ObstesSelected ace Task eaeatAl Pause The File Transfer window works like Windows Explorer You can sort files by name type size or date as well as view or hide file details Transferring files and folders 123 About pcAnywhere File Manager Getting to files quickly If you know the location of the file that you want you can type the full path to the folder in the box at the top of the window or select a folder name from the list You can also use the tagging feature to quickly select files and folders Going to a recently visited file location Symantec pcAnywhere saves the most recent path names in a Go list for quick access This list is dynamic the most recently typed path name is listed at the top and older path names are replaced by newer ones You can maintain a separate Go list for the host and remote computers Note To use this feature both computers must be running pcAnywhere version 10 0 or later To go to a recently visited file location Inthe File Transfer window in either the left or right pane click the down arrow next to Go then select an entry in the list Pa D projects c My Documents Reports c audit reports Tagging all files in a folder Use this feature to quickly select all files in your folder so that you can transfer them
57. 69 clipboard transferring bitmaps 97 cloning explained 133 folders 134 preparing for 127 colors changing 95 ColorScale 95 COM ports 61 83 201 command lines 142 Command Prompt 107 Command Queue 136 command queue files adding commands 138 adding folders 125 Index command queue files continued adding remote items 143 deleting files 126 deleting folders 126 renaming files 126 renaming folders 126 reordering operations 143 running 151 saving 150 selecting end of session options 145 selecting file handling options 144 command queue sessions disconnecting automatically 146 locking host computer 146 logging off user 146 pausing 149 rearranging operations 150 removing operations 149 restarting host computer 148 scheduling automatically 153 shutting down host computer 148 starting from pcAnywhere 151 Common ISDN Application Programming Interface See CAPI compression of files 129 computer drives restricting remote access 165 computer names hiding 161 conferences 68 connection devices host 55 remote 77 connection item files on host 48 on remote 72 connection items password protecting 174 preconfigured 48 72 connections about 39 40 history 41 start mode 41 D data ports 198 desktop areas 95 dialing properties 80 82 direct connections configuring host 61 remote 83 customizing 201 Direct icon 48 72 directory services host 66 remote 84 display settings 95 display full screen 94 DOS
58. However for security reasons the host computer may be configured to allow a remote connection only if the host initiates the connection If so you must set up your computer to wait for a connection from the host The remote computer resembles host behavior in that it waits for a connection However unlike a typical host session after the connection is established the remote computer controls the activities on the host To wait for a host connection 1 In the pcAnywhere Manager window on the left navigation bar click Remotes 2 Inthe right pane under Remotes right click the connection item that you want to use then click Wait for Connection When your computer accepts the connection from the host computer the Session Manager window appears on your screen and displays the host computer screen in the right pane See About the Session Manager on page 41 D Controlling another computer remotely Starting a remote control session Connecting to another computer using Quick Connect Quick Connect lets you connect to another computer with minimum setup Use this option for one time or infrequent connections to a host computer for example to connect to a host computer that has a dynamic IP address or to support a help desk customer Before connecting you must know the computer name IP address or modem number of the host computer and the logon information Figure 5 1 shows the Quick Connect window Figure 5 1 Quick Conn
59. I 6 Shipping amp Handling 9 95 MN 6 5 MO 4 225 NC 6 NJ 6 NY 4 OH 5 OK 4 5 PA 6 SC TOTAL DUE 5 TN 6 TX 6 25 VA 4 5 WA 6 5 WI 5 Please add local sales tax as well as state sales tax in AZ CA FL GA MO NY OH OK SC TN TX WA WI FORM OF PAYMENT Check One ___ Check Payable to Symantec Amount Enclosed Visa Mastercard AMEX Credit Card Number Expires Name on Card please print Signature U S Dollars Payment must be made in U S dollars drawn on a U S bank MAIL YOUR CD REPLACEMENT ORDER TO Symantec Corporation Attention Order Processing 555 International Way Springfield OR 97477 800 441 7234 Please allow 2 3 weeks for delivery within the U S Symantec and Symantec pcAnywhere are trademarks of Symantec Corporation Other brands and products are trademarks of their respective holder s 2003 Symantec Corporation All rights reserved Printed in the U S A symantec Get a parallel cable pcAnywhere can make connections over a wide range of protocols including modems network Internet ISDN and direct connections The parallel null modem cable allows you to direct connect two computers using parallel ports A parallel null modem cable significantly increases the performance of pcAnywhere whenusinga parallel port to connect two computers It facilitates file transfer and synchronization between two computers as well as pcAnywh
60. Install Follow the on screen instructions for the type of installation that you have selected When the installation is complete click Finish If your computer requires updates to system files you will be prompted to restart your computer This step is necessary to ensure proper functionality Installing a custom version Symantec pcAnywhere lets you install a custom installation package that contains only the functionality that you need Use these installation procedures as a guideline Installation procedures might vary depending on the type of installation If you are installing an unsupported package follow the on screen instructions for installation To install a custom version 1 2 4 Insert the Symantec pcAnywhere CD into the CD ROM drive In the pcAnywhere installation window click Symantec pcAnywhere Custom Installs If the installation window does not appear automatically after you insert the pcAnywhere installation CD manually run the setup program then continue with the installation procedures See Running the setup program manually on page 32 In the installation options window select the type of installation that you want to perform See Choosing an installation option on page 28 In the Welcome window click Next 32 Installing Symantec pcAnywhere Installing Symantec pcAnywhere O AON OD Ww 10 11 Accept the terms of the license agreement then click Next In the Customer Inf
61. LiveUpdate Subscription length varies by Symantec product After your initial subscription ends you must renew it before you can update your virus firewall or Web content protection Without these updates you will be vulnerable to attacks When you run LiveUpdate near the end of your subscription period you are prompted to subscribe for a nominal charge Simply follow the instructions on the screen Worldwide service and support Technical support and customer service solutions vary by country For Symantec and International Partner locations outside of the United States contact one of the service and support offices listed below or connect to http service symantec com and select your region under Global Service and Support Service and support offices North America Symantec Corporation 555 International Way Springfield OR 97477 U S A Australia and New Zealand Symantec Australia Level 2 1 Julius Avenue North Ryde NSW 2113 Sydney Australia Europe Middle East and Africa Symantec Authorized Service Center Postbus 1029 3600 BA Maarssen The Netherlands Latin America Symantec Brasil Market Place Tower Av Dr Chucri Zaidan 920 12 andar S o Paulo SP CEP 04583 904 Brasil SA http www symantec com PriorityCare 800 Support Charged on a per incident basis U S and Canada only Consumer 888 265 9689 Enterprise 800 927 4017 PriorityCare 900 Support Charged on a per minu
62. Setting up a host computer 4 Ifyour connection type uses low bandwidth under Optimized for click Low bandwidth This option lowers the video resolution on the host screen to optimize speed The default setting is High bandwidth which optimizes the connection for speed and video resolution 5 On the Settings tab select the host startup and end of session options that you want to use See Setting the host startup options on page 62 See Setting end of session options on page 63 6 On the Callers tab configure a user name and password for users who can connect to the host See Choosing an authentication type on page 156 7 Click OK Configuring a direct connection to the host If the host and remote computers are nearby you can connect the two computers directly using a null cable A direct connection is typically faster than a modem connection especially if you want to transfer large files Direct connections require either a parallel LPT or a serial COM port and a null parallel or null serial cable The port and cable that you use depend on your operating system Windows NT 2000 XP supports only serial connections Windows 98 Me supports parallel and serial connections If your operating system supports it you should use a parallel port because parallel connections are faster and more efficient than serial connections For more information about finding an available port on your computer consult your Wind
63. Synchronizing and cloning help you quickly match the contents of a folder on the host computer with a folder on the remote computer However they perform this function differently Synchronization involves a two way comparison between two folders Files are added to each folder to make the contents of each folder match No files are deleted Cloning involves a one way comparison between two folders Files are added or removed from one folder to match the content of the other folder Synchronizing folders Synchronize folders to ensure that the host and remote computers each have copies of the most recent files If one folder contains a file that the other folder does not have the missing file is added to the other folder If both folders contain a file with the same name the older version is replaced by the newer version Transferring files and folders 133 About synchronization and cloning Before you synchronize folders pcAnywhere lets you compare folders to identify and delete any obsolete files See Comparing folders on page 127 To synchronize folders 1 Inthe File Transfer window select the folder on your computer that you want to synchronize with a folder on the other computer Select the folder on the other computer with which you want to synchronize On the left navigation bar under File Transfer click Synchronize 4 Inthe confirmation dialog box click Yes Synchronizing folders by file type Symantec pcAnywher
64. VD ROM drive Installing Symantec pcAnywhere 27 Preparing for installation Table 2 1 System requirements Windows NT Workstation m Intel Pentium or compatible processor at 150 MHz 4 NT Server 4 or higher 64 MB of RAM 32 MB of hard disk space VGA or higher resolution monitor CD ROM or DVD ROM drive Windows 98 Me Intel Pentium or compatible processor at 150 MHz or higher 64 MB of RAM 32 MB of hard disk space VGA or higher resolution monitor CD ROM or DVD ROM drive To ensure proper functionality of some features the following third party programs are also required These programs are located on the pcAnywhere installation CD in the Tools folder m Adobe Acrobat Reader 5 1 or later m Internet Explorer 5 5 SP2 or later User rights requirements Users on Windows NT 2000 XP must have administrator rights to install pcAnywhere Windows XP restricts users who are assigned to the limited user or guest accounts from installing or uninstalling software changing system wide settings or adding editing or deleting user accounts For optimal performance log on as a user with administrator rights when running pcAnywhere on Windows XP 28 Installing Symantec pcAnywhere Preparing for installation Determining whether you have administrator rights Follow this procedure to determine whether you have administrator rights To determine whether you have administrator rights 1 On the Windows taskbar cli
65. alled If you are installing pcAnywhere on a computer that has a version of pcAnywhere earlier than 9 2 1 pcAnywhere prompts you to uninstall it This removes all pre existing configuration data Configuration data from these versions cannot be converted or preserved For more information about planning a migration and upgrade strategy see the Symantec pcAnywhere Administrator s Guide 30 Installing Symantec pcAnywhere Installing Symantec pcAnywhere Installing Symantec pcAnywhere During the installation process you might be required to restart the computer If so after the computer restarts you must log on again using the same user credentials to ensure proper functionality If you are installing a packaged version of pcAnywhere installation procedures might vary Use these installation procedures as a guideline Installing the full product version The full product version includes host remote control remote management and file transfer features In the corporate version this includes the Host Administrator tool and Remote Access Perimeter Scanner In the retail version this includes the Host Administrator tool To install the full product version 1 2 ON Oo BR WwW Insert the Symantec pcAnywhere CD into the CD ROM drive In the pcAnywhere installation window click Symantec pcAnywhere If the installation window does not appear automatically after you insert the pcAnywhere installation CD manually run
66. anage connections These options apply globally to all sessions unless you override them during a session Some of the preferences are intended for administrators and other advanced users Depending on your computing environment your administrator might restrict you from modifying some settings 46 Symantec pcAnywhere QuickStart Viewing or modifying pcAnywhere preferences Symantec pcAnywhere groups these program settings by tabs Table 3 1 explains where to find the settings that you need Table 3 1 pcAnywhere preferences Host Operation Controls basic host operations such as host name and record settings Remote Operation Controls performance and display settings for remote sessions Host Communications Contains customization options for modem and network connections on the host Remote Communications Contains customization options for modem and network connections on the remote Session Manager Controls basic session options such as the background color for the unusable part of the remote desktop and lets you view or edit the command prompt exclusion list File Transfer Controls file transfer settings Event Logging Enables logging of events that occur during pcAnywhere sessions Directory Services Controls settings for using a directory service to find hosts Remote Printing Contains settings for configuring remote printing Encryption Specifies certificate
67. anging 95 H history 41 Host Assessment Tool 176 host computer customizing port numbers 197 finding on a network 88 locking 115 locking at startup 63 logging off user 115 restarting 114 role 19 running as a service 62 searching an LDAP server 90 searching by subnet 90 searching for 91 shutting down 114 specifying host name 50 host connection items creating 55 host connections configuring end of session options 64 65 startup options 62 using advanced properties 55 using Wizard 50 device types 55 host icon 68 host keyboard locking 95 host names hiding 161 specifying 50 host object See connection item files host online menu 68 Host Only product 28 host screen matching to remote 95 switching focus 95 host sessions accessing menu 68 calling aremote 67 chat 98 conferences 68 configuring startup options 63 connection item file 48 displaying connection information 68 ending 70 206 Index host sessions continued ending securely 65 minimizing 63 playing back 193 recording 191 resizing screen 94 securing 160 start mode 41 starting 66 starting automatically 63 timing out 168 using Internet 21 waiting for connections 67 Host Setup Wizard 50 host startup 62 HTTP authentication 160 HTTPS authentication 160 inactivity time outs 168 infrared devices 57 78 installation custom versions 31 full product 30 modifying settings 33 options 28 over previous versions 29 preparation for 26 setup program 32 system
68. arget computer The Thin Host Configuration Wizard contains a link to the Symantec Web site where you can purchase a license 100 Controlling another computer remotely Connecting to a computer that does not have a waiting host To configure a thin host for initial use 1 In the pcAnywhere Manager window on the left navigation bar click Quick Deploy and Connect In the right pane under Quick Deploy and Connect double click the host computer to which you want to connect This opens the Thin Host Configuration Wizard which walks you through the setup process In the Thin Host Configuration Wizard read the information on the first panel then click Next In the Host name box type the name that you want to use for the host To encrypt the data stream between the host and remote computers in the Encryption level box select one of the following m pcAnywhere encoding Scrambles the data using a mathematical algorithm so that it cannot be easily interpreted by a third party This option is available on any operating system that pcAnywhere supports m Symmetric Encodes and decodes data using a cryptographic key This option is available on any operating system that supports the Microsoft CryptoAPI such as Windows NT 2000 XP For Windows 98 Me you can obtain the CryptoAPI by installing Microsoft Internet Explorer 5 5 or later Under Authentication type select one of the following m pcAnywhere Validates a user by ch
69. ata See Comparing folders on page 127 To clone a folder 1 In the File Transfer window open the destination folder where you want to put the duplicated files and subfolders 2 Open the source folder that you want to duplicate On the File menu click Clone 4 Inthe confirmation dialog box click Yes Chapter 8 Automating file transfer and management tasks This chapter includes the following topics m About the Command Queue m Creating a command queue file to automate tasks m Creating a command queue file during a session m Running a command queue file 136 Automating file transfer and management tasks About the Command Queue About the Command Queue The Command Queue lets you view file transfer operations that are in progress modify pending operations and set up command queue files to automate tasks File transfer send receive and synchronize operations that are performed in the File Transfer window are automatically added to the Command Queue and run in the background Symantec pcAnywhere lets you save these commands in a queue file cqf to use later or you can create your own command queue file The following are examples of how you can use a command queue file m Distribute and install software updates on one or more computers m Transfer one or more files to multiple computers simultaneously m Run Windows command line and end of session commands on one or more computers m Automate file
70. ation 157 NT authentication 158 null cables 61 83 0 OLE Automation 16 Optimization Wizard 44 option sets 46 P package installations 31 parallel connections 61 parallel ports 83 201 parity 201 passwords for caller accounts 175 for connection items 174 pcAnywhere See Symantec pcAnywhere pcAnywhere Express 18 29 pcAnywhere Manager about 38 performance improving 42 using Optimization Wizard 44 Playback Control Panel 191 port numbers customizing on host 197 customizing on remote 198 customizing port ranges 196 preferences editing 45 for file transfer 127 modifying globally 46 modifying online 95 Index 207 preinstallation procedures 26 printers remote 97 privileges on host 163 processes viewing or changing 106 programs uninstalling 113 public key encryption certificate store 172 certificates 171 configuring 171 digital certificates 173 explained 168 software wizard 174 Q Quick Connect 88 configuring 91 connection options 89 Quick Deploy and Connect 98 R Readme file 26 Registry Editor 112 Remote Access Services RAS 22 remote computer customizing port numbers 198 role 19 remote connection items modifying 76 remote connections configuring using advanced properties 76 using Wizard 73 connection types 77 network 78 remote control explained 19 starting 87 using a Web browser 18 remote management about 104 configuring logon credentials 117 editing system registry 112 locking h
71. can search by user name email address organization name or department name Wildcard characters are supported For example A returns all entries that have a name that begin with the letter A Click OK Controlling another computer remotely 85 Setting up a remote computer Automatically logging on to the host computer To avoid being prompted for a logon name and password each time that you connect to a host you can include this information in the connection item file Symantec pcAnywhere automatically provides the logon information after you have established the connection Storing logon information in a connection item file can pose a security risk and some companies have security policies that restrict employees from storing passwords on their computers Use this option only if your computing environment allows it To prevent unauthorized users from connecting to the host you should password protect the remote connection item See Protecting configuration settings on page 174 To automatically log on to the host computer 1 In the pcAnywhere Manager window on the left navigation bar click Remotes 2 Inthe right pane under Remotes do one of the following To configure an existing connection item right click the item then click Properties m To create a new connection item on the File menu click New gt Item gt Advanced 3 Inthe Remote Properties window on the Settings tab check Automatically login
72. cess Symantec pcAnywhere supports network connections over a local area network LAN wide area network WAN or the Internet modem to modem connections and direct cable connections using a serial or parallel port You must specify the information needed to make and support the connection The computer that initiates the connection must be configured as a remote and the computer to which the connection is made must be configured as a host See Allowing others to control your computer on page 47 See Controlling another computer remotely on page 71 Understanding the difference between a host and a remote When two computers are connected using pcAnywhere they function in a client server relationship The host computer as the server waits for connections from a remote computer and provides the requested services When you configure a host computer you control who can connect to the host computer and what level of access the remote user should have For example you can restrict a remote user from restarting the host computer See Setting up a host computer on page 48 The remote computer as the client connects to the host computer and specifies the actions that should be carried out Although the actual work is performed on the host computer anything that happens on the host computer screen is also displayed on the remote computer screen This exchange between the remote and host computers is called a remote
73. ch as replacing an older file with a newer one However you should change this setting if you plan to perform an automatic file transfer and will not be available to respond to a confirmation prompt If you configure the command queue file to run unattended errors are displayed in the command queue status as failed This does not stop the queue from running Symantec pcAnywhere is configured with optimum settings for file transfer but if you notice a difference in speed or performance you should check the settings Automating file transfer and management tasks 145 Creating a command queue file to automate tasks To select file handling options for command queues 1 In the pcAnywhere Manager window on the left navigation bar click Command Queues 2 Doone of the following To configure an existing command queue file right click the file then click Properties m To configure anew command queue file on the File menu click New gt Item 3 On the Settings tab select any of the following Confirm deletion of read only system hidden files Prompts you to confirm the action before deleting these types of files Select this option only if you will be present to respond to the prompt m Use compression Compresses the files during transfer Selecting this option can speed up the file transfer if you are transferring a large text file that has not been compressed by some other means such as a zip tool m Use SpeedSend Compar
74. characters use a comma to separate the entries For example doc doc xls exe htm html 5 Click OK Transferring files and folders 125 About pcAnywhere File Manager Tagging files by date modified Symantec pcAnywhere lets you tag files by the date they were last modified so you can quickly locate the files that you have most recently used To tag files by date modified 1 In the File Transfer window open the folder that contains the files that you want On the Edit menu click Tag gt Tag by In the Tag By window check Tag items by date last modified Type the number of days by which you want to search Click OK ao fF W N Managing files and folders Symantec pcAnywhere lets you perform basic file and folder management tasks such as copying moving and deleting files or folders on the host or remote computer These tasks are automatically added to the Command Queue Symantec pcAnywhere lets you save the command queue file to use later to automate tasks See Automating file transfer and management tasks on page 135 Creating a new folder You can create a new folder for storing files on either the host or remote computer To create a new folder 1 Inthe File Transfer window select the folder or drive in which you want to create the new folder 2 On the File menu click New Folder Type the name of the new folder 4 Press Enter 126 Transferring files and folders About pcAny
75. ck Start gt Settings gt Control Panel 2 Doone of the following On Windows NT 2000 double click Users and Passwords m On Windows XP double click User Accounts 3 In the window that appears on the Users tab verify that your user name is assigned to the Administrators group For more information about adding or changing users see the Windows documentation Choosing an installation option Symantec pcAnywhere lets you install the full version of the product or select a custom installation package that contains only the functionality that you need Table 2 2 lists the installation options that are available Table 2 2 Installation options Symantec pcAnywhere Installs the full version of pcAnywhere including host remote control remote management and file transfer features On the Corporate CD this installation also includes the Host Administrator tool and Remote Access Perimeter Scanner On the retail CD this installation also includes the Host Administrator tool pcAnywhere for the Installs the full version of pcAnywhere without the Host individual Administrator tool or Remote Access Perimeter Scanner Host Only Version Installs host server features supporting network and modem connections Select this option if you only want to receive connections or if you want to install pcAnywhere on two computers where one computer is a host and the other is a remote Installing Symantec pcAnywhere 29 Prepa
76. commands 107 DSL 21 58 80 DynIP client 18 custom package 29 E encryption defined 168 for Quick Connect sessions 89 of logon information 170 171 173 174 pcAnywhere encoding 170 performance trade offs 169 public key certificate store 172 certificates 171 configuring 171 digital certificates 173 explained 168 wizard 174 Quick Connect 92 symmetric configuring 170 explained 168 error checking 201 Event Log 112 event logging generating reports 188 ona central server 185 on Windows NT 2000 XP 184 overview 182 setting up 182 exclusion list editing during sessions 108 out of session 108 F Favorites 48 72 file compression 129 File Manager 122 file transfer cancelling 131 conversion tool 18 finding files quickly 123 improving performance 129 modifying preferences 127 pausing 131 startup location 127 tagging by wildcard character 124 files 123 folders 124 transferring files 130 using Quick Connect 88 viewing Command Queue 131 File Transfer icon 72 files comparing 127 copying 138 deleting 126 139 moving 138 renaming 126 140 selecting overwrite options 128 synchronizing 133 firewalls 22 78 196 flow control 202 folders adding 125 cloning 134 comparing 127 creating 141 deleting 126 renaming 126 selecting overwrite options 128 synchronizing 133 141 FTP authentication 160 G Gateways 18 global options modifying 46 Go list 123 graphics transferring in clipboard 97 Index 205 grid ch
77. computer remotely Setting up a remote computer Configuring a remote connection using advanced properties For more configuration options and control over your connections use the Advanced option to create new remote connection items Advanced properties provide access to all available remote configuration options This includes options that are not available in the Remote Setup Wizard such as directory services and public key encryption The configuration settings for a remote connection item are grouped by tabs Table 5 1 explains where to find the settings that you need Table 5 1 Overview of remote settings Connection Info Lets you select the connection device and start mode for the session See Selecting a connection device for remote sessions on page 77 Settings Lets you specify the information needed to See Selecting a find the host computer make the connection device connection and log on This information for remote sessions varies depending on the type of on page 77 connection Automated Tasks Lets you automatically record the session See Automatically for later playback recording a remote session on page 190 Security Options Lets you set the level of data encryption to See Using use during a remote control session with a host encryption to protect data on page 168 Protect Item Lets you protect the connection item with a password See Prote
78. ct one of these commands pcAnywhere prompts you for caller logon credentials and configuration information to connect to the host computers If the host computers are running Windows NT 2000 XP the operating system might also prompt you for computer logon credentials The lock computer option is available on Windows NT 2000 XP only If the host computer is running Windows 98 Me this command starts the Windows screen saver if one is configured on the host computer For added security the host user can password protect the screen saver Supporting computers and servers remotely 117 Changing the computer state remotely To send system state commands to one or more computers 1 In the pcAnywhere Manager window on the left navigation bar select one of the following m Remotes m Quick Connect m Favorites m History 2 Inthe right pane select one or more host computers or the connection item files that represents the host computers to which you want to send a command 3 On the File menu click Send Command then select one of the following m Shut Down m Restart m Log Off Lock Computer After you select the command that you want to run pcAnywhere opens the Remote Management Properties window which lets you configure logon information and shut down options Configuring host logon credentials for remote management Symantec pcAnywhere requires a user name and password for all host sessions To send a remote management command to one
79. ct to a host computer at a time Other remote users are denied service until the original remote user disconnects Limiting the length of time that a user can stay connected and configuring the host to automatically disconnect after a specified length of inactivity can protect the host from denial of service When setting a time limit for a session ensure that you allow remote users sufficient time to perform their tasks This option sets a time limit for only the users or group of users who are assigned to the caller account Securing your computer and sessions 165 Limiting access rights To set time limits for callers 1 In the pcAnywhere Manager window on the left navigation bar click Hosts 2 Inthe right pane under Hosts right click the connection item that you want to configure then click Properties 3 In the Host Properties window on the Callers tab right click the caller item that you want to configure then click Properties 4 In the Caller Properties window on the Privileges tab click Specify individual caller rights 5 Under Time limits select any of the following m Limit time allowed per session Automatically disconnects the remote user after a specified period of time m Caller subject to inactivity timeout Automatically disconnects the remote user if there has been no keyboard or mouse input for a specified period of time Select the number of minutes Click OK Restricting access to computer drive
80. cting configuration settings on page 174 Controlling another computer remotely 77 Setting up a remote computer Selecting a connection device for remote sessions A connection device is the interface that handles the communications between the host and remote computers A connection device might be a modem or ISDN a network protocol or a port The connection device that you choose depends on the host and remote environments If the host and remote computers are nearby you can connect them directly using a cable that is appropriate for the port For example you can set up a direct connection between a laptop computer and an office computer Both computers must use the same type of connection device to connect Table 5 2 provides information to assist you in selecting a connection device Table 5 2 Connection device Modem that supports the Modem name Mi ft Telephony API TAPI sare ai See Configuring a remote modem connection on page 80 ISDN North America ISDN device name See About ISDN connections on page 82 ISDN Europe ISDN via CAPI See About ISDN connections on page 82 Network adaptor card installed For most network connections select TCP IP tworked t Sa eee Symantec pcAnywhere also supports NetBIOS and server on a LAN or WAN SPX protocols See Configuring a remote network connection on page 78 Cable modem TCP IP See About cable modem connections
81. d then immediately connect This includes computers that do not have pcAnywhere installed The pcAnywhere thin host has a minimal installation footprint and does not require a system restart for installation Quick Deploy and Connect provides limited remote control functionality and is intended for temporary connections Note You must have a host license for each computer to which you connect using Quick Deploy and Connect The Symantec pcAnywhere license agreement does not allow concurrent licensing for this feature Controlling another computer remotely 99 Connecting to a computer that does not have a waiting host Figure 5 3 shows the Quick Deploy and Connect window Figure 5 3 Quick Deploy and Connect window Symantec pcAnywhere 8s symantec ame Microsoft Windows Network z Quick Deploy and Connect H Command Queues 29 pcAnywhere Tools Ee Option Sets Pa Serial ID Sets Details Manual entry Type a computer name or TCP IP address then click Connect Gonmed Configuring a thin host for initial use The first time that you use Quick Deploy and Connect pcAnywhere prompts you for configuration information using the Thin Host Configuration Wizard You only have to configure the thin host once Symantec pcAnywhere uses these settings for all subsequent Quick Deploy and Connect sessions At the end of the Thin Host Configuration Wizard you must confirm that you have a host license for each t
82. de in the search results 4 Click Add Search Repeat this process for each computer or address that you want to add 5 Click OK Adding LDAP addresses to a host search If your computing environment supports directory services using an LDAP compliant server you can search for host computers that are connected to the directory server You must have access rights to the directory server that you want to search To add LDAP addresses to a host search 1 In the pcAnywhere Manager window on the left navigation bar click Quick Connect In the right pane under Subnet search criteria click Configure LDAP In the pcAnywhere Options window on the Directory Services tab click Add Specify the information needed to connect to the directory server and search for the computers that you want to add For more information see the Symantec pcAnywhere Administrator s Guide Controlling another computer remotely 91 Starting a remote control session Searching for LDAP hosts on your network Symantec pcAnywhere searches your local subnet for TCP IP host computers by default If your computing environment supports directory services pcAnywhere lets you include hosts that are connected to a directory server in the search results You can also limit the search results to only the hosts that are connected to a directory server To search for LDAP hosts on your network 1 In the pcAnywhere Manager window on the left navigation bar cl
83. directory To find this tab click the left and right arrows in the pcAnywhere Options window to scroll through the list 3 Click OK Increasing file transfer performance Symantec pcAnywhere is configured with optimum settings for file transfer but if you notice a difference in speed or performance you should check the settings To increase file transfer performance 1 In the pcAnywhere Manager window on the Edit menu click Preferences 2 On the File Transfer tab select any of the following m Use Compression Compresses files during file transfer Selecting this option can speed up the file transfer if you are transferring a large text file that has not been compressed by some other means such as a zip tool m Use SpeedSend Compares the contents of files with duplicate file names in the source and destination directories and transfers only the portions of the source file that differ m Pause remote control Pauses the remote control session to give full bandwidth to the file transfer To find this tab click the left and right arrows in the pcAnywhere Options window to scroll through the list 3 Click OK 130 Transferring files and folders Starting a file transfer session Starting a file transfer session Symantec pcAnywhere lets you start a file transfer session in the following ways m Starting a remote connection item m Using Quick Connect m Switching to file transfer mode during a session If you are
84. dow on the Content tab click Certificates 3 Select your certificate then click Export For more information see the documentation for Microsoft Internet Explorer Setting up a certificate store A certificate store is a secure database that contains one or more certificates for the users who are allowed to connect to your computer These certificates ensure that only a user with the private key that is associated with the certificate can connect The files should contain the digital certificate but should not contain the private key To locate the public key for a session pcAnywhere searches the certificate store for the certificate that belongs to the remote user Symantec pcAnywhere can use any of the following file formats as a certificate store m Microsoft compatible certificate store m PKCS 7 cryptographic message m Raw certificate obtained from the certificate authority To set up a certificate store 1 In the pcAnywhere Manager window on the Edit menu click Preferences 2 Inthe pcAnywhere Options window on the Encryption tab type the path and name of the certificate files for any user who will connect to your computer The user must provide you with this certificate file See Creating a certificate file to send to another user on page 171 3 Click OK Securing your computer and sessions 173 Using encryption to protect data Configuring a connection item to use public key encryption Public key enc
85. during a remote control session You can also access these options on the Task menu Table 5 3 Explanation of remote control tasks Full Screen Displays the host screen fully on the remote computer screen This option is available only if both computers are set to the same resolution Screen Scaling Sizes the host screen to fit in the display area of the Session Manager window Use this option when the host computer uses a higher screen resolution than the remote computer View Edit Online Options Lets the remote user change display settings during a remote control session oe Transfer Clipboard Lets the remote user copy clipboard contents from the host clipboard to the remote clipboard or vice versa E Start Stop Session Recording Records the session activities to a file for later playback Save Current Screen Saves a screen shot of the session for later viewing eo Oe Send Ctrl Alt Del Lets you run the Ctrl Alt Delete command on the host computer Restart Host Computer Restarts the host computer Controlling another computer remotely 95 What you can do during a remote control session Changing display settings during a remote control session Symantec pcAnywhere lets you change display settings or temporarily lock the keyboard and mouse on the host computer during a session These changes only affect the current session To change display settings
86. e 171 m Set up a certificate store that contains the certificates of those users who will connect to their computers See Setting up a certificate store on page 172 m Configure a connection item to use public key encryption See Configuring a connection item to use public key encryption on page 173 Creating a certificate file to send to another user Certificates are data documents that contain identification information including the user s name public key issuing authority and data signature Symantec pcAnywhere requires that you use Microsoft compatible certificates You can obtain these from a commercial certificate authority for example VeriSign or Entrust or from an internal certificate server You can create a certificate file by exporting your certificate in Microsoft Internet Explorer Use any export format that does not include the private key for example PKCS 7 with a p7b file extension Send the file to the computer to which you want to connect using a secure method 172 Securing your computer and sessions Using encryption to protect data Alternatively the other user can download your certificate from the certificate authority Follow the certificate authority s instructions for finding and downloading another user s certificate To create a certificate file to send to another user 1 In Microsoft Internet Explorer on the Tools menu click Internet Options 2 Inthe Internet Options win
87. e command queue file that you want to open 4 Click Open Symantec pcAnywhere runs the commands that are contained in the queue file Running a command queue file from pcAnywhere Manager Symantec pcAnywhere lets you run a command queue file from the following locations Command Queues m Remotes m Quick Connect As the command queue file runs pcAnywhere connects to each host computer sequentially using the connection and security information that is configured in the remote connection items or in Quick Connect After running the commands on the first computer in the connection list pcAnywhere ends the connection then connects to the next computer in the list This process continues until the list of commands has been completed or attempted on each host computer 152 Automating file transfer and management tasks Running a command queue file Running a command queue file from the Command Queues window Symantec pcAnywhere places the command queue files that you create offline in the pcAnywhere Manager Command Queues window If the command queue file does not contain any remote connection items pcAnywhere prompts you to add one As the queue runs the Command Queue window displays status information The only action that you can take in this window is to cancel the Command Queue This ends the connection and stops any pending actions To run a command queue file from the Command Queues window 1 In the pcAnywhere Manager window
88. e lets you limit the synchronization between folders to certain file types For example you can synchronize only the doc files in the folder to ensure that the host and remote computers each have copies of the most recent files During the synchronization pcAnywhere ignores other file types that might be included in the folders To synchronize folders by file type 1 In the File Transfer window select the files on your computer that you want to synchronize with files on the other computer 2 Select the files on the other computer with which you want to synchronize On the File menu click Synchronize 4 In the confirmation dialog box click Yes Cloning a folder Clone folders to ensure that the contents of one folder match the contents of another folder Unlike synchronization which makes the contents of two folders match by adding files to both cloning adds and deletes files in the destination folder to make it match the contents of the source folder Files and subfolders in the source folder are added to the destination folder if they do not already exist Files and subfolders located in the destination folder that do not exist in the source folder will be deleted Duplicate files and subfolders in the destination folder will be replaced with the most recent versions 134 Transferring files and folders About synchronization and cloning Before performing this procedure perform a comparison of the two folders to avoid losing d
89. e start mode in a remote connection item If you do not select a start mode pcAnywhere defaults to remote control mode You can switch to a different mode at any time during a connection Quick Deploy and Connect supports remote control connections only About the Session Manager Once you have established a connection and logged on to the host computer the Session Manager window appears on your computer screen The Session Manager lets you switch session modes and perform remote control remote management and file transfer tasks The tasks that are displayed in the middle of the Session Manager window navigation bar are only available during a session Figure 3 2 shows the Session Manager window during a remote control session 42 Symantec pcAnywhere QuickStart Improving performance Figure 3 2 Session Manager window during a remote control session Lets you switch modes EF File Transfer LE Command Queue CI Show Chat End Session Remote Control E Ful Screen EJ Screen Scaling EF View Edit Online Options Tasks vary Boo depending on the FM Save Curent Screen mode Go Send CtlsAltsDel amp Restart Host Computer Details ae TCPAP cf Encryption Level None Windows 2000 SNOWS na information send 948 about the connection Improving performance Even with the advances in remote control technology controlling another computer over a communications device poses many performance challenges During a remote c
90. ecking the list of users and passwords that are maintained on the host computer Use this method for non network connections or if your environment does not support the other authentication methods This method of authentication is the least secure m NT Available only on Windows NT 2000 XP Validates a user or group by checking a workstation or domain user list m Microsoft LDAP Validates a user or group of users by checking a list that is stored on the directory server that supports the Lightweight Directory Access Protocol If you are deploying the thin host to a host computer that is running Windows NT 2000 XP check Run as a service for optimum performance 10 11 12 13 14 Controlling another computer remotely 101 Connecting to a computer that does not have a waiting host To let pcAnywhere notify the host user when a remote user attempts to connect check Prompt to confirm connection then select the number of minutes in which the host user has to respond to the prompt If the timeout period expires pcAnywhere disconnects To protect the thin host by serializing connections check Assign serial ID to limit host connections then type the serial number that you want to use This embeds a security code in the host configuration The serial ID must be numerical and can be no longer than 10 numbers Remote users must have the same security code embedded in their remote connection items to connect to the host For more in
91. ect window Symantec pc nywhere Fie Edit View Help pcAnywhere pcAnywhere Manager Z E Remotes Quick Connect zZ Quick Deploy and Connect B 10 109 0 27 Waiting FE Hosts E 10 109 0 42 Waiting Favorites 10 109 0 43 Waiting History 5 10 109 0 44 Waiting rz Command Queues 10 109 0 50 Waiting 10 109 0 56 Waiting 9 poAnywhere Tools 10 109 0 58 waiting EX Option Sets B 10 109 0 67 Waiting Pa Serial ID Sets z 10 109 0 68 waiting 10 109 0 83 Waiting 10 109 0 107 Waiting X Start Connection 10 109 0 113 Waiting Refresh Actions Type a phone number computer name or TCP IP address then click Connect Gomec Subnet search criteria Connection options Start mode UDP Configure TCP IP Remote Control z DBP Encryption level Both Configure Directory Services lt none gt 7 Connecting to a host computer on your network If your computer is connected to a network pcAnywhere automatically searches the local subnet part of the network to which your computer is connected for pcAnywhere hosts that are waiting for a connection You can broaden the search to additional subnets or narrow the search to a specific computer name or IP address Symantec pcAnywhere supports UDP and LDAP searches To search for host computers using LDAP your computing environment must be configured to support directory services using an LDAP compliant directory server Controlling a
92. ections or idle activity adjust buffer settings for the COM port and configure advanced settings such as flow control methods and modulation type Options Lets you control whether you want to use a terminal window specify how long to wait for a credit card tone when making an operator assisted or manually dialed call and enable status information For more information see the documentation that came with your modem or the Windows documentation 200 Customizing connection devices Customizing European ISDN connections To customize modem connections 1 In the pcAnywhere Manager window on the left navigation bar do one of the following m To customize modem settings for host sessions click Hosts m To customize modem settings for remote sessions click Remotes 2 Inthe right pane right click the connection item that you want to configure then click Properties 3 Inthe properties window on the Connection Info tab select the modem device that you want to use 4 Click Details 5 After you modify the settings that you want to change click OK Customizing European ISDN connections In Europe ISDN devices use the Common ISDN Application Programming Interface CAPI to transmit and receive data Even if a separate ISDN device is listed on the Connection Info tab you must select ISDN via CAPI To improve connection speed you can configure pcAnywhere to use channel bonding Channel bonding combines two 64 KB cha
93. eeeeessaeseeeteeaseesesees 199 Customizing European ISDN Connections oo sseessesesseseeseseessseeesseees 200 Customizing direct CONNECTIONS sees esesesesseeeseseeeeeesssseeeeesaeseseeeeaeseeeee 201 CD Replacement Form Chapter Introducing Symantec pcAnywhere This chapter includes the following topics m About Symantec pcAnywhere m Components of Symantec pcAnywhere m How Symantec pcAnywhere works m What you can do with Symantec pcAnywhere m Where to find more information 14 Introducing Symantec pcAnywhere About Symantec pcAnywhere About Symantec pcAnywhere Symantec pcAnywhere provides secure remote access to computers and servers Symantec pcAnywhere supports network connections over a local area network LAN wide area network WAN or the Internet modem to modem connections and direct cable connections using a serial or parallel port Common uses for pcAnywhere include Managing computers remotely Help desk operators administrators and other IT professionals use pcAnywhere to troubleshoot and quickly resolve computer problems Symantec pcAnywhere lets you remotely perform diagnostics check and modify settings and deploy and install software Supporting and maintaining servers Administrators use pcAnywhere to connect to servers across their organizations to perform routine maintenance deploy and install software patches and upgrades assess performance and troubleshoot network proble
94. eeees 34 Uninstalling Symantec pcAnywhere ssssesescsssnsssnnesniansss 35 8 Contents Chapter 3 Chapter 4 Symantec pcAnywhere QuickStart Starting Symantec PCANYWhETE sorrire rne rE E EEE 38 Registering Symantec pcAnywhere ss esessessessesseesessessessessessrsressesseenesnesneness 38 About pcAnywhere Manager vencarinrntiinin nnii RN 38 What you need to know before you connect ss sssssssssssssseseesresresresseesessessesess 39 Ways to connect to another computer remotely s ssssessesseeseeseeseeseeseereereerese 40 Choosing the start mode for a remote session s sssseeseseessesesseresreresreeeerereseese 41 About the Session Manager sisriiiseiericssisir isties iE as 41 Improving performance cccccssesesesesssesessseseseseesesessssesesssssssssessssessesessseees 42 Issues that affect performance cessesseseessesseseesseseesceseeseeeeesseseeseesaeees 42 Starting the Optimization Wizard oo ssssesssesesesesesesetetsesesesesesesees 44 Changing performance settings e s sssessssesresresresresresressesresrereeseesesresses 45 Viewing or modifying pcAnywhere preferences s ssssseeseeseeseerereerreseeseereee 45 Allowing others to control your computer Managing host Connections srsssosonanonurs ti i ii r a 48 Adding a host connection item to Favorites weeny 48 Setting up a host computer sssessseseessssesesrestsresesresesresessesesresessesesseseereseereseeree 48 Specifying a host NAME serrada n aia n S 50 Configuring a host
95. elete a file 1 In the pcAnywhere Manager window on the left navigation bar click Command Queues Do one of the following To configure an existing command queue file right click the file then click Properties m To configure anew command queue file on the File menu click New gt Item On the Commands tab under Command click Delete 140 Automating file transfer and management tasks Creating a command queue file to automate tasks 6 Do one of the following m To delete a file on the host computer under Source click Host then type the full path to the file m To delete a file on the remote computer under Source click Remote then type the full path to the file Click Add Click OK Renaming a file on the host or remote computer Files that are renamed during a file transfer operation are not automatically added to the Command Queue Symantec pcAnywhere lets you manually add rename commands to a command queue file The rename command can be run only on one computer either the host or remote Symantec pcAnywhere lets you browse directories on the remote computer You must type the full path to files and folders on the host computer To rename a file on the host or remote computer 1 In the pcAnywhere Manager window on the left navigation bar click Command Queues Do one of the following To configure an existing command queue file right click the file then click Properties To c
96. er desktop wallpaper and power management options on the host computer Symantec pcAnywhere QuickStart 45 Viewing or modifying pcAnywhere preferences 9 Click Next 10 Read through the rest of the windows in the wizard for more information on performance issues When you are finished a summary of your selections appears 11 In the Summary window click Finish Changing performance settings Screen resolution and color level have a direct impact on performance Another factor is cache file size pcAnywhere stores data in a cache file to avoid resending the same data over the connection thus improving performance The size of the cache file depends on available disk space pcAnywhere never uses more than 50 percent of available disk space for a cache file If you connect to multiple hosts at the same time consider reducing the cache file size to ensure that there is sufficient cache file space for each host session For more information see Connecting to multiple hosts on page 92 To change performance settings 1 In the pcAnywhere Manager window on the Edit menu click Preferences 2 Inthe pcAnywhere Options window on the Remote Operation tab select the cache file size that you want to use Viewing or modifying pcAnywhere preferences Symantec pcAnywhere lets you manage the default preferences for host and remote connections file transfer logging and other functions to improve performance enhance security or m
97. er you finish the Remote Setup Wizard the new remote connection item is placed in the Remotes window where you can edit its properties 74 Controlling another computer remotely Setting up a remote computer To configure a remote connection using the Remote Setup Wizard 1 In the pcAnywhere Manager window on the left navigation bar click Remotes 2 On the File menu click New gt Item gt Use Wizard Remote Setup Wizard 3 Inthe Remote Setup Wizard window on the first panel select a connection type See Selecting a connection device for remote sessions on page 77 Controlling another computer remotely 75 Setting up a remote computer 4 Do one of the following For network connections using TCP IP SPX or NetBIOS type the IP address or computer name of the computer or server to which you want to connect then click Next For modem or ISDN connections type the dialing information needed to connect to the host computer then click Next For direct connections in Windows 98 Me select an available LPT parallel port or a COM serial port then click Next For direct connections in Windows NT 2000 XP select an available COM port then click Next Remote Setup Wizard 5 To automatically logon to the host upon connection check Automatically login to host upon connection then type your logon information 6 Click Finish The remote connection item is added to the Remotes window 76 Controlling another
98. ere training If you need this parallel port cable you can order it from the address below for 9 95 Shipping and Handling is Free Offer good only in U S and Canada pcAnywhere Ss Fe a ee es ee Send to Name please print Symantec Corporation Mailing Address Attn Order Services City 555 International Way State Zip Springfield OR 97477 a i Daytime Phone Form of Payment Check One ____ Check Payable to Symantec __ Visa ___ Mastercard ____ American Express Credit Card Number Expires Name on card Parallel Cable Price 9 95 Sales Tax Signature TOTAL DUE pi Please allow 4 6 weeks for delivery Limit one per name address and household Promo Code PCACHORD Symantec the Symantec logo and pcAnywhere are U S registered trademarks of Symantec Corporation Other brands and products mentioned herein may be t trademarks or registered trademarks of their respective companies and are hereby syman eC acknowledged
99. ere Tools In the right pane under Application double click Activity Log Processing In the Activity Log Processing window click Archive Delete 4 Select the event log file pl9 that you want to archive or delete then click Open 5 Inthe Archive Delete Host Remote Log window type the date range for the data that you want to archive or delete 6 Select any of the following m Delete log entries from source Removes the data that falls within the specified date range from the event log file m Copy log entries to archive file Copies the data that falls within the specified date range to an archive file If you select both options the data will be copied to an archive file then removed from the source log file 7 Click OK If you are creating an archive file pcAnywhere prompts you for a file name and the location in which you want to save the file Recording and replaying sessions Symantec pcAnywhere lets you record sessions for later playback For example as a host user demonstrates a complex procedure you can record the host screen instead of taking notes Later you can replay the recording to review the exact steps Either the host or remote user can record a session However to record a session the host user must set up the host to start recording automatically as soon as the connection is made This setting applies globally to all host sessions See Automatically recording a host session on page 191
100. es any programs that are running The user will lose any unsaved data This option is not available for the lock computer option Click OK 148 Automating file transfer and management tasks Creating a command queue file to automate tasks Restarting or shutting down a host computer Symantec pcAnywhere lets you automatically restart or shut down a host computer after the queue file runs To use these features the host and remote computers must have the remote management components installed Symantec pcAnywhere lets you configure options for saving data and notifying the host user about the action that you are about to perform You must prompt users to close open programs and save their work or you must configure pcAnywhere to forcibly close open programs without saving data This lets pcAnywhere close programs that might require user interaction to end a task for example saving a document Some programs do not support forcible termination To restart or shut down a host computer 1 In the pcAnywhere Manager window on the left navigation bar click Command Queues 2 Do one of the following To configure an existing command queue file right click the file then click Properties To configure anew command queue file on the File menu click New gt Item 3 On the Settings tab under After queue ends select one of the following m Restart host computer Shut down host computer 4 Select any of the following m
101. es that are running on the host computer to which you are connected This feature functions like the Windows Task Manager except that commands are run on the host computer for example a support customer s computer and the results are displayed on the remote computer for example a help desk computer in the pcAnywhere Session Manager window Viewing or changing program status The Applications tab in the Task Manager window lets you view the status of programs that are running on the host computer as well as start and stop programs 105 106 Supporting computers and servers remotely Managing tasks remotely To view or change program status 1 In the Session Manager window on the left navigation bar under Session Manager click Remote Management Under Remote Management click Task Manager To change program status in the right pane on the Applications tab select one of the following m New Task Lets you start a program or command This option works like the Run option in Windows m End Task Lets you cancel a program or command Viewing or changing process status The Processes tab in the Task Manager window lets you view information about the processes that are running on the host computer including CPU and memory use start and stop processes and set priority levels To start a process you must provide the exact path and file name to the executable that you want to run This feature supports non graph
102. es the contents of files with duplicate file names in the source and destination directories and transfers only the portions of the source file that differ 4 Inthe Destination File list select the overwrite option that you want to use if a file with the same name already exists in the destination directory Select Verify before overwriting only if you will be present to respond to the prompt 5 Click OK Selecting end of session options for command queues Select the state in which you want to leave the host computer after the queue runs Some actions such as installing a software update might require you to restart the computer You can configure the queue to do this automatically after the session ends The options that you specify here will be carried out on each computer that is included in the remotes list Keeping the connection open Symantec pcAnywhere lets you keep the connection open after running a command queue file so you can perform other tasks 146 Automating file transfer and management tasks Creating a command queue file to automate tasks To keep the connection open 1 In the pcAnywhere Manager window on the left navigation bar click Command Queues 2 Doone of the following To configure an existing command queue file right click the file then click Properties To configure anew command queue file on the File menu click New gt Item On the Settings tab under After queue ends click Remai
103. esult in loss of service This procedure should be performed by an experienced administrator 198 Customizing connection devices Customizing network connections To change the default port numbers on the host 1 In the pcAnywhere Manager window on the Edit menu click Preferences 2 Inthe pcAnywhere Options window on the Host Communications tab click Advanced TCP IP Options 3 Inthe Advanced Host TCP IP Options window do one of the following m Inthe Data port box type a new port number for the data port m Inthe Status port box type a new port number for the status port 4 Click OK Changing the default port numbers on the remote Symantec pcAnywhere uses ports 5631 and 5632 for connections These ports are registered and in most cases you do not need to change them If you are connecting to a host computer that uses custom port numbers you must configure the custom port numbers in the remote connection item The data port is used for data transmissions Symantec pcAnywhere uses the status port to wait for connections and exchange status information Caution Some port numbers lower than 1024 are reserved for Web based applications and services such as FTP and the Internet Choosing a reserved port number might interfere with these applications and possibly result in loss of service This procedure should be performed by an experienced administrator To change the default port numbers on the remote 1 In the pcAnyw
104. ets you configure a host connection item to start automatically when you launch Windows To protect against unauthorized access if you configure a host to start automatically you should also use the Windows lock computer feature or use a password protected screen saver depending on your operating system In Windows NT 2000 XP the option to run as a service is enabled by default This option lets you take advantage of the inherent security and performance features of the operating system Windows XP restricts users who are assigned to a limited user or guest account from running services Users with limited user rights can start a host session in pcAnywhere only if the host session is not running as a service To ensure proper functionality pcAnywhere host sessions should be started by a user with administrator rights and should be run as a service Allowing others to control your computer 63 Setting up a host computer To set the host startup options 1 In the pcAnywhere Manager window on the left navigation bar click Hosts 2 Inthe right pane under Hosts do one of the following To configure an existing connection item right click the item then click Properties To create a new connection item on the File menu click New gt Item gt Advanced 3 Inthe Host Properties window on the Settings tab under Host startup select one of the following Launch with Windows Automatically starts the host session when the host c
105. f session options on page 63 See Configuring caller rights on page 163 To end a host session On the Windows status bar right click the host icon then click Cancel Host Chapter Controlling another computer remotely This chapter includes the following topics Managing remote connections Setting up a remote computer Starting a remote control session Connecting to multiple hosts What you can do during a remote control session Connecting to a computer that does not have a waiting host Ending a remote control session 72 Controlling another computer remotely Managing remote connections Managing remote connections For computers to which you connect frequently Symantec pcAnywhere lets you select the connection and security settings that you want to use and store this information in a remote connection item file Connection item files appear as icons in the pcAnywhere Manager window Remote connection item files chf are stored in the pcAnywhere data directory You can also manage the connection items that you use most frequently by adding them to Favorites Adding a remote connection item to Favorites Symantec pcAnywhere lets you manage the connection items that you use most frequently by adding them to the Favorites window This window also supports folder management to organize your connections To add a remote connection item to Favorites 1 In the pcAnywhere Manager window on the left na
106. f the conference in the Allow conference over x routers list select the number of routers that you want to use Click OK a Allowing others to control your computer Ending a host session Starting a conference The steps for starting a conference are similar to starting a host for a remote control session After you start the conference host the remote user who will control the conference host can connect to it using any connection method that is supported by the host computer After the first connection is established the other remote participants must connect using TCP IP Note All participants in the host conference must select the low bandwidth optimization setting This setting is available in the Properties window on the Connection Info tab To start a conference 1 In the pcAnywhere Manager window on the left navigation bar click Hosts 2 Inthe right pane double click the host connection item that is configured for conferencing See Letting multiple remote users hold a conference on page 68 Ending a host session Either the host or remote user can end a session If the remote user ends the session the end of session options that are configured for the host connection item determine whether the host waits for another connection or is cancelled The caller rights that are configured for the host connection item determine whether the remote user is allowed to cancel the host See Setting end o
107. file Click OK Recording starts immediately after you connect to the host computer See Replaying a recorded session on page 191 Monitoring and recording sessions 191 Recording and replaying sessions Automatically recording a host session Symantec pcAnywhere lets you configure a host computer to automatically record a session for security and audit purposes This option applies globally to all sessions on the host computer Recording begins as soon as a connection is established Every action that the remote user performs on the host computer is captured and stored in a record file Depending on the frequency and duration of the sessions on the host computer the size of the record file can become large The record file can be stored on the local computer or on a central server To store a record file on a central server you must have access rights on the server See Replaying a recorded session on page 191 To automatically record a host session 1 In the pcAnywhere Manager window on the Edit menu click Preferences 2 In the pcAnywhere Options window on the Host Operation tab check Record host session for later playback 3 Do one of the following m To store the file locally on the host computer under Folder to store record type the location on the host computer in which you want to store the record file m To store the file on a central server click Browse then select the network computer and file
108. formation see the Symantec pcAnywhere Administrator s Guide and the Symantec Packager Implementation Guide Click Next Type the logon credentials that you want to use to validate connections to the host computer The information for which you are prompted depends on the authentication type that you specified earlier Click Next To export these settings to a file that can be used for later deployment select one of the following m Send Email Opens the default email program on your computer To send use this option your email program must support the Messaging Application Programming Interface MAPI Examples of MAPI enabled programs include Microsoft Outlook m Save to Disk Lets you select a file name and location in which to store the thin host configuration file Click Finish Symantec pcAnywhere launches a connection to install the thin host The operating system might prompt you for computer logon credentials Symantec pcAnywhere then prompts you for the host logon credentials After pcAnywhere validates your credentials the Session Manager window appears on your screen 102 Controlling another computer remotely Ending a remote control session Editing a thin host configuration The pcAnywhere thin host contains the minimum settings needed to support a single use remote control session After you configure the thin host for initial use pcAnywhere uses these default settings for future Quick Deploy and Connect
109. ft navigation bar click Hosts In the right pane under Hosts do one of the following To configure an existing connection item right click the item then click Properties m To create a new connection item on the File menu click New gt Item gt Advanced In the Host Properties window on the Settings tab check Use directory services From the list select the directory server that you want to use Click OK Starting a host session After you configure a host connection item which includes configuring the logon information for users who can connect to the host you can start a host session in one of the following ways Wait for connections from authorized remote users See Waiting for a connection from a remote computer on page 67 Initiate a connection with a remote computer then let the remote user take control See Calling a remote computer on page 67 Allowing others to control your computer 67 Starting a host session Waiting for a connection from a remote computer When you start a host session your computer waits for connections from authorized remote users using the connection device that is selected in the host properties on the Connection Info tab If two devices are selected the host waits for a connection on both devices A host can accept only one connection at a time After establishing a connection on one device the other device is not available until the session ends This met
110. g information to a central server ssssssssssssssesesseeseerees 185 Logging file access CVENtS irises ia anin sanasa Aani arr riarann 187 Manaset Tiles eoero rnr e ER E 188 Creating an activity log repOrt nenarik 188 Archiving or deleting log file data oc ceeseseeseseseseseesesesesesesesees 189 Recording and replaying sessions cssssssecssssseceeesseeceeeassesceeesseeseeeaseeees 189 Recording a remote session Automatically recording a remote session ssssssseseseeeseeeseseseseseees 190 Automatically recording a host session ss sssssesseesesseesesseesessesreeseeseesresee 191 Replaying a recorded session c ccccessessssessssssssssssesssssssssasasesesesesesees 191 Saving information from a recorded session ss ssssssssssssssessesressesresresees 193 Saving and Viewing session SCreens e sessessessessesseesesessessessessessesseeseeseeseseess 194 SAVING a SESSION SCLCEN o RN E 194 Viewing a SESSION SCreen sscsssscscsssssseessssesesssssssssseseesecssssseeesssssesseseeess 194 Customizing connection devices Customizing network CONNECTIONS eeesesesseseeeseteeeeeeseeeeeeasaseeseneeassesesees 196 Selecting a network card wcecseseessssseseseseseseesesessesesesseesesesesesesees 196 Customizing the data port range for remote connections s s 196 Changing the default port numbers on the host wees 197 Changing the default port numbers on the remote sssr 198 Customizing modem connections oo eee eseseeeeesseteeseeea
111. ght pane under Hosts right click the connection item that you want to configure then click Properties 164 Securing your computer and sessions Limiting access rights 3 In the Host Properties window on the Callers tab right click the caller item that you want to configure then click Properties pcAnywhere Caller Properties New Caller xi Identification Callback Privileges Protect Item r Caller rights Superuser caller has full access rights to host machine Specify individual caller rights Allow caller to blank screen IV Allow caller to upload files Allow caller to cancel host IV Allow caller to download files IM Allow caller to restart host I Allow use of Ctrl Break Time limits J Limit time allowed per session 4 minute I Caller subject to inactivity timeout Command to execute after connect Cancel Apply Help 4 In the Caller Properties window on the Privileges tab select one of the following m Superuser Gives the user full access rights m Specify individual caller rights Limits access rights Select the options to which you want to allow or restrict access 5 To allow the remote user to run an automated task after logging on in the Command to execute after connect box type the command information needed to run the program 6 Click OK Setting time limits for callers Unless the host is configured as a conference host only one remote user can conne
112. grams do not support forcible termination The lock computer option is available on Windows NT 2000 XP only If the host computer is running Windows 98 Me this command starts the Windows screen saver if one is configured on the host computer For added security the host user can password protect the screen saver To lock a computer or log off a user 1 In the pcAnywhere Manager window on the left navigation bar click Command Queues Do one of the following To configure an existing command queue file right click the file then click Properties To configure a new command queue file on the File menu click New gt Item On the Settings tab under After queue ends do one of the following To lock a computer on Windows NT 2000 XP click Disconnect and lock host computer To log off the user who is logged on click Disconnect and log off host computer Select any of the following Prompt user Notifies the user about the action that you are about to perform Select the number of seconds that the user has to respond to the prompt If the timeout period expires the action is carried out automatically Allow user to cancel Sends a confirmation prompt to the host user This option is available only if you select Prompt user Message to display Lets you type a message that you want to send to the host user This option is available only if you select Prompt user Close open programs without saving data Forcibly clos
113. he installation CD in the Tools folder Table 1 3 describes the third party tools that are available For more information about a tool consult the documentation for that product These tools must be installed separately Table 1 3 Third party tools Adobe Acrobat Reader Lets you view the pcAnywhere online PDF manuals Microsoft Internet Explorer Provides system files required to view the online Help 5 5 Service Pack 2 SP2 and ensure proper function of other features in pcAnywhere Microsoft Management Lets you run and manage administrator tools from a Console MMC central location Add the Host Administrator snap in utility to MMC to remotely manage hosts on your network For more information see the Symantec pcAnywhere Administrator s Guide Microsoft Systems Management Provides the support files that are needed to integrate Server SMS pcAnywhere with SMS This tool is available only on the Corporate CD For more information see the Symantec pcAnywhere Administrator s Guide 18 Introducing Symantec pcAnywhere Components of Symantec pcAnywhere Unsupported tools Symantec pcAnywhere includes several unsupported tools which are described in Table 1 4 These tools are located in the Unsupported folder on the installation CD Table 1 4 Unsupported tools ATF Converter Lets you convert AutoTransfer atf files that were created in pcAnywhere 10 0 or later to command queue files The Command Queue
114. he low bandwidth optimization setting This setting is available in the Properties window on the Connection Info tab Allowing others to control your computer 69 Letting multiple remote users hold a conference Configuring a conference host To let multiple remote users connect to your host computer you must specify the information needed to make the connection You can start with an existing host connection item or create a new one See Setting up a host computer on page 48 Conferencing uses a type of communications called multicast This requires a valid Class D IP address To configure a conference host 1 2 In the pcAnywhere Manager window on the left navigation bar click Hosts In the right pane under Hosts do one of the following To configure an existing connection item right click the item then click Properties m To create a new connection item on the File menu click New gt Item gt Advanced In the Host Properties window on the Connection Info tab under Optimized for click Low bandwidth On the Conference tab check Enable conferencing Select one of the following m Obtain IP address automatically Lets your network server automatically assign an available Class D IP address m Specify IP address Lets you type the Class D IP address that you want to use The address must be within the range of 225 1 1 1 through 239 254 254 254 To use routers to increase the broadcast area o
115. here Files will be installed m Feature Size Requirements This Feature requires 0 KB on your hard drive It has 1 of 1 subfeatures selected The subfeatures require 14 MB on your hard drive Help space Installatie Cancel 8 Inthe Custom Setup window click the down arrow next to the component that you want to modify then select the installation option that you want to use 9 Click Next 10 Ifyou are installing a component in the Ready to Modify the Program window select the program shortcuts that you want to place on the desktop 11 Click Install Follow the on screen instructions for the type of installation that you have selected When the installation is complete click Finish Updating Symantec pcAnywhere You can receive software updates associated with your version of pcAnywhere by connecting to the Symantec LiveUpdate server and selecting the updates that you want to install To update Symantec pcAnywhere 1 On the Windows taskbar click Start gt Programs gt Symantec pcAnywhere 2 In the pcAnywhere Manager window click Help gt LiveUpdate 3 Follow the on screen instructions Installing Symantec pcAnywhere 35 Post installation tasks Uninstalling Symantec pcAnywhere You can uninstall pcAnywhere using the Add Remove Programs option in Windows Once the removal process begins you cannot cancel the action To uninstall Symantec pcAnywhere 1 2 3 4 O AON OD Ww O
116. here Manager window on the left navigation bar click Remotes 2 Inthe right pane under Remotes right click the connection item that you want to configure then click Properties 3 Inthe Remote Properties window on the Connection Info tab check TCP IP 4 Click Details Customizing connection devices 199 Customizing modem connections 5 Inthe TCP IP window under Specify ports to match host settings do one of the following m Inthe Data port box type the port number that the host computer uses for the data port m Inthe Status port box type the port number that the host computer uses for the status port 6 Click OK Customizing modem connections If a modem is installed and properly configured on your computer pcAnywhere automatically detects it and adds it to the list of available devices in the connection item properties Modem properties are configured in the operating system when you set up your modem Generally you should use the default modem settings however pcAnywhere lets you select custom settings for pcAnywhere sessions Custom settings temporarily override the modem properties that are configured in the operating system Table A 1 explains the settings that you can customize Table A 1 Custom modem settings General Lets you select a different COM port adjust speaker volume and control connection speed Connection Lets you control error checking rates set time limits for handling busy conn
117. hod is the most common way to start a host session To wait for a connection from a remote computer 1 In the pcAnywhere Manager window on the left navigation bar click Hosts 2 Inthe right pane under Hosts double click the connection item that you want to use Calling a remote computer The host computer can initiate a connection with a remote computer The remote computer resembles host behavior in that it must be waiting for the connection However unlike a typical host session after the connection is established the remote computer controls the activities on the host Use this method for added security if you do not want remote users to initiate connections with your computer To call a remote computer 1 In the pcAnywhere Manager window on the left navigation bar click Hosts 2 Inthe right pane under Hosts right click the connection item that you want to use then click Call Remote The host connection item must be configured to use the same type of connection device that the remote computer uses 3 Inthe pcAnywhere Waiting window do one of the following m For modem connections type the telephone number for the remote computer then click OK m For network connections type the host name or IP address then click OK Once the connection is made the remote user can take control of the host computer 68 Allowing others to control your computer What you can do during a host session What you can do during a h
118. ical based programs only To view or change process status 1 In the Session Manager window on the left navigation bar under Session Manager click Remote Management Under Remote Management click Task Manager To change process status in the right pane on the Processes tab select one of the following m New Task Lets you start a program or command This option works like the Run option in Windows m End Task Lets you cancel a program or command that has stopped responding To change the priority level right click a process then select the priority level Supporting computers and servers remotely 107 Running DOS commands Running DOS commands The Command Prompt feature lets you run basic DOS commands on a host computer for example ipconfig and view the text based results locally This feature functions like the Windows command prompt except that graphical based commands or commands that use direct BIOS calls for screen display for example telnet are not supported Some commands might behave differently For example the Exit command clears and restarts the command prompt window instead of closing the window The Edit command is not supported in this window Symantec pcAnywhere traps the Edit command then prompts you to switch to Edit System Files When you switch to Edit System Files the file that you requested is displayed in the right pane of the Edit System Files window See Editing the exclusion lis
119. ically Symantec pcAnywhere lets you add a command queue file to the Windows Task Scheduler so that you can run the queue file automatically at a scheduled time Scheduled tasks run in the background You should set up the command queue file to automatically disconnect after the command queue file runs See Selecting end of session options for command queues on page 145 As the command queue file runs pcAnywhere connects to each host computer sequentially using the connection and security information that is configured in the remote connection items After running the commands on the first computer in the connection list pcAnywhere ends the connection then connects to the next computer in the list This process continues until the list of commands has been completed or attempted on each host computer If a host is busy pcAnywhere displays a dialog message on the remote computer for several seconds If the remote user does not respond to the prompt pcAnywhere continues with the next operation in the queue file To schedule a command queue file to run automatically 1 Do one of the following m In Windows NT 2000 XP on the Windows taskbar click Start gt Settings gt Control Panel m In Windows 98 Me browse to the following folder C Windows Start Menu Programs Accessories System Tools 2 Double click Scheduled Tasks In Windows NT 2000 XP this starts the Scheduled Task Wizard In Windows 98 Me double click Add Schedu
120. ick Low bandwidth This option lowers the video resolution on the host screen to optimize speed The default setting is High bandwidth which optimizes the connection for speed and video resolution On the Settings tab select the host startup and end of session options that you want to use See Setting the host startup options on page 62 See Setting end of session options on page 63 On the Callers tab configure a user name and password for users who can connect to the host See Choosing an authentication type on page 156 Click OK Changing the number of rings for incoming modem connections If a modem is installed and configured properly on the operating system host users can customize the dial up properties specifying on what ring to answer an incoming call By default pcAnywhere answers on the third ring to support modems that use call waiting Change this setting only if you are experiencing problems with your modem connection Lower the number of rings only if your modem does not have call waiting 60 Allowing others to control your computer Setting up a host computer To change the number of rings for incoming modem connections 1 In the pcAnywhere Manager window on the Edit menu click Preferences 2 Inthe pcAnywhere Options window on the Host Communications tab under Dial up properties select the number of times the connection rings before the host answers the incoming call 3 Click OK Co
121. ick Quick Connect 2 Inthe right pane under Subnet search criteria select one of the following m LDAP Limits the search results to only the host computers that are connected to a directory server m Both Includes TCP IP hosts and directory server hosts in the search results 3 On the left navigation bar under Actions click Refresh Manually entering connection information Symantec pcAnywhere also lets you manually enter connection information to quickly connect to a host computer over a modem or network connection To manually enter connection information 1 In the pcAnywhere Manager window on the left navigation bar click Quick Connect 2 Inthe right pane under Manual entry type the computer name IP address or modem phone number of the host computer to which you want to connect 3 Under Connection Options select one of the following start modes Remote Control Lets you control a host computer remotely and work as though you are sitting in front of it m Remote Management Lets you remotely administer a host computer using common administrator tools that are provided within the pcAnywhere Session Manager m File Transfer Lets you transfer files between a host and remote computer using a two pane window that functions like Windows Explorer 92 Controlling another computer remotely Connecting to multiple hosts 4 To encrypt the data stream between the host and remote computers under Encryption
122. iew it 5 Click OK Viewing and uninstalling programs The Installed Programs feature lets you view information about the programs and software updates that are installed on the host computer and uninstall them if necessary Some programs might require user interaction for example to close open programs and save data to complete the uninstall process You should switch to remote control mode to ensure that the program is uninstalled successfully To view and uninstall programs 1 In the Session Manager window on the left navigation bar under Session Manager click Remote Management Under Remote Management click Installed Programs To uninstall a program in the right pane select the program that you want to remove then click Uninstall 114 Supporting computers and servers remotely Changing the computer state remotely Changing the computer state remotely Symantec pcAnywhere lets you remotely lock restart or shut down a host computer or log off the user who is logged on to the host computer The Change Computer State feature available only in the Session Manager lets you perform these tasks on the host computer to which you are connected Symantec pcAnywhere also lets you send these commands to one or more computers out of session using Quick Connect Symantec pcAnywhere prompts you for configuration information and logon credentials before carrying out the action See Sending system state commands to one or more
123. in the background so you can continue to work or queue other files You must be in session to access the pcAnywhere File Manager The first time that you open the File Transfer window it lists the files and folders under My Computer You can specify another starting point as well as other file transfer preferences by editing the default preferences See Changing file transfer preferences on page 127 In the File Transfer window the left pane lists the files and folders on your computer The right pane lists the files and folders on the computer to which you are connected Located between the two panes is an action bar which contains shortcut buttons for commonly performed tasks Figure 7 1 shows the pcAnywhere File Manager Figure 7 1 pcAnywhere File Manager Network Cable DSL chf Symantec pcAnywhere Remote BETES File Edit Task View Actions Help Session Manager OE file Transter Remote Control j DEV EMCNEART a meeer E Remote Management ales d E w Comper ee A gt File Trans Fie Transfer B z loo sex a Command Queue Show Chat i Froe Type Local Disk Local Disk End Sesion Local Disk Jann C Local Disk 29968 File Transfer Local Disk 12368 1 Compact Disc F CD ROM Disc E Transfer gt BD Compact Disc E CD ROM Disc Transfer lt Synchronize File transfer ___ amp cine amp Clone lt tasks RB Compare Folders Saale Connected Time of Session 0
124. ion can protect the privacy and integrity of your data However it might also slow performance because stronger encryption requires more resources to process and transfer the data Sometimes protecting the security of the data is far more important than performance If the data you are sending is highly confidential or sensitive and if you want to ensure that it came from the right sender and that it has not been viewed by unauthorized users use strong encryption How pcAnywhere works with encryption Symantec pcAnywhere uses a combination of symmetric and public key encryption By combining both techniques pcAnywhere takes advantage of the strengths of each method speed and security Symantec pcAnywhere provides the following options for protecting the data stream between a host and remote computer including the authorization process during a remote session m pcAnywhere encoding See Configuring pcAnywhere to use pcAnywhere encoding on page 170 m Symmetric encryption See Configuring pcAnywhere to use symmetric encryption on page 170 m Public key encryption See Configuring pcAnywhere to use public key encryption on page 171 Both the host and remote users should choose the same level of encryption Either user can deny a connection if the other is using a lower level of encryption 170 Securing your computer and sessions Using encryption to protect data Configuring pcAnywhere to use pcAnywhere encoding
125. is stored in a host connection item file bhf which appears as an icon in the pcAnywhere Manager window Host configuration items are stored in the Symantec pcAnywhere default data directory Adding a host connection item to Favorites Symantec pcAnywhere lets you manage the connection items that you use most frequently by adding them to the Favorites window This window supports folder management to organize your connections To add a host connection item to Favorites 1 In the pcAnywhere Manager window on the left navigation bar click Hosts 2 Inthe right pane right click a connection item in the list then click Add to Favorites Setting up a host computer Symantec pcAnywhere lets you set up a host computer by modifying an existing connection item or creating a new one Symantec pcAnywhere provides the following default connection items which are preconfigured to optimize security and performance m Modem m Direct m Network Cable DSL Allowing others to control your computer 49 Setting up a host computer Symantec pcAnywhere lets you configure new connection items using the following m The Host Setup Wizard See Configuring a host using the Host Setup Wizard on page 50 m Advanced properties See Configuring a host using advanced properties on page 55 Symantec pcAnywhere requires a user name and password for all host sessions You supply this information in the host connection item After you supply
126. latest version of the Microsoft CryptoAPI To configure pcAnywhere to use symmetric encryption 1 In the pcAnywhere Manager window do one of the following To configure a host computer to use encryption click Hosts To configure a remote computer to use encryption click Remotes 2 Inthe right pane right click the connection item that you want to configure then click Properties Securing your computer and sessions 171 Using encryption to protect data 3 In the properties window on the Security Options tab in the Encryption level list click Symmetric 4 To refuse a connection with a computer that uses a lower level of encryption check Deny lower encryption level 5 If you are a host user and want to increase performance by encrypting only the remote user s identity check Encrypt user ID and password only 6 Click OK Configuring pcAnywhere to use public key encryption If you use public key encryption pcAnywhere uses a digital certificate to verify the identity of the person attempting to connect and send data then uses symmetric encryption algorithms to secure the session Some configuration is required to ensure that both the host and remote users have access to the appropriate key pairs To use public key encryption in pcAnywhere the host and remote users must do the following m Provide each other with copies of their digital certificates See Creating a certificate file to send to another user on pag
127. le contains more than one recorded session Stop Ends the replay and returns you to the pcAnywhere Manager window Pause Pauses the replay You must pause the replay to take a screen shot or save that part of the session in a separate file Click Pause again to resume Speed Controls the speed of the replay Move the slider to the right to speed up the replay or to the left to slow it down Save Screen Lets you save a picture of the screen as a scn file You must pause the replay before you can take a screen shot Save Session Lets you save the session as a binary file If your file contains more than one session you can specify which session that you want to view first By default replay starts from the first session You can also specify whether you want to stop the replay between sessions or whether you want to repeat the playback Monitoring and recording sessions 193 Recording and replaying sessions To replay a recorded session 1 In the pcAnywhere Manager window on the left navigation bar click pcAnywhere Tools In the right pane under Application double click Playback Sessions Screens In the Select Playback File window select the record file rcd that you want to view Click Open Select the replay options You can change these preferences during the replay using the Playback Control Panel Click OK The replay window appears on your screen and begins replaying the recorded
128. led Task to start the wizard In the Scheduled Task Wizard window click Next Browse to the folder that contains your command queue files cqf then select the one that you want to schedule Symantec pcAnywhere stores the command queue files in the pcAnywhere data directory by default Click Next Type a name for the scheduled task Select the frequency with which you want to perform the task Click Next Oo N OO Ww 154 Automating file transfer and management tasks Running a command queue file 10 11 12 13 14 For daily weekly monthly and one time tasks select the start time start date and time intervals for the scheduled task The information for which you are prompted varies depending on the frequency of the task Click Next Type the computer logon information for the user who will start the task Click Next Verify your settings Click Finish This adds the command queue file to the list of scheduled tasks in the Scheduled Task folder Chapter 9 Securing your computer and sessions This chapter includes the following topics m Protecting a host computer from unauthorized access m Limiting access rights m Securing sessions m Using encryption to protect data m Protecting configuration settings m Assessing host security 156 Securing your computer and sessions Protecting a host computer from unauthorized access Protecting a host computer from unauthorized access When you
129. level select one of the following m pcAnywhere encoding Scrambles the data using a mathematical algorithm so that it cannot be easily interpreted by a third party This option is available on any operating system that pcAnywhere supports m Symmetric Encodes and decodes data using a cryptographic key This option is available on any operating system that supports the Microsoft CryptoAPI such as Windows NT 2000 XP For Windows 98 Me you can obtain the CryptoAPI by installing Microsoft Internet Explorer 5 5 or later m Public key Encodes and decodes data using a public and private key pair This option is available if your computing environment supports it The host and remote users must have a digital certificate that is issued by a mutually trusted certificate authority The host and remote users must provide each other with a copy of their digital certificates See Configuring pcAnywhere to use public key encryption on page 171 Click Connect Symantec pcAnywhere prompts you for caller logon credentials to connect to the pcAnywhere host If the host computer is running Windows NT 2000 XP the operating system might prompt you for computer logon credentials Connecting to multiple hosts Symantec pcAnywhere supports connections to multiple host computers if you configure the default program settings to support it To connect to multiple hosts 1 2 In the pcAnywhere Manager window on the Edit menu click Preferences
130. lick Hosts 2 Inthe right pane under Hosts right click the connection item that you want to configure then click Properties 168 Securing your computer and sessions Using encryption to protect data 3 In the Host Properties window on the Security Options tab under Session Options check Disconnect if inactive 4 Select the time out period 5 Click OK Using encryption to protect data Encryption is a method of encoding or scrambling data to prevent unauthorized users from reading or tampering with the data Modern methods of computer cryptography use complex mathematical algorithms to encrypt and decrypt data Symantec pcAnywhere uses a standard combination of public key cryptography and strong symmetric encryption algorithms to ensure that the data you send cannot be read or altered by unauthorized users while in transit About symmetric encryption Symmetric encryption encrypts and decrypts data using the same set of symmetric cryptographic keys These keys are negotiated and exchanged using standard protocols for anonymous key exchange During a session both the sender and the recipient share these keys The benefit of symmetric encryption is that it is easy to set up however it is not without risk Because the keys are exchanged anonymously it is possible for someone to intercept the data during the initial key exchange manipulate the keys used for this exchange and discover the symmetric key This type of vulnerabilit
131. mands click Move Down 4 Click OK Saving a command queue file Symantec pcAnywhere lets you save the Command Queue in a queue file that can be used later You can also use the queue files with the Windows Task Scheduler to automate tasks Symantec pcAnywhere saves the queue file cqf in the default pcAnywhere data directory See Scheduling a command queue file to run automatically on page 153 To save a command queue file 1 In the Session Manager window on the left navigation bar click Command Queue Under Command Queue click Save Queue As In the Save As window type a file name Click Save Automating file transfer and management tasks 151 Running a command queue file Running a command queue file Symantec pcAnywhere lets you run a command queue file in the following ways m During a session using the Session Manager m Offline using pcAnywhere Manager m Automatically using Windows Scheduler Running a command queue file during a session Symantec pcAnywhere lets you open a command queue file while in session and run it If the Command Queue is already running you must pause it first If you have made changes in the Command Queue that have not been saved pcAnywhere prompts you to save the changes first To run a command queue file during a session 1 In the Session Manager window on the left navigation bar click Command Queue Under Command Queue click Open Queue In the Open window select th
132. more detailed results Inthe Scan Results list select the entry about which you want to learn more The Host Assessment Tool also includes online Help so that you can learn more about securing pcAnywhere 180 Securing your computer and sessions Assessing host security Learning more about security features The Host Assessment Tool provides information on ways to secure pcAnywhere including important factors to consider when choosing an option To learn more about security features 1 In the pcAnywhere Manager window on the left navigator bar click pcAnywhere Tools 2 Inthe right pane under Application double click Host Assessment Tool 3 Inthe Host Assessment Tool window click Learn More This feature requires Internet Explorer 5 5 Service Pack 2 or later to ensure proper functionality Saving scan results The Host Assessment Tool lets you save the results of a scan in a comma separated values CSV format file This file can be sent to an administrator as a configuration or security monitoring tool or used as a reference for configuring other host connection items To save scan results 1 In the pcAnywhere Manager window on the left navigation bar click pcAnywhere Tools In the right pane under Application double click Host Assessment Tool In the Host Assessment Tool window click Export In the Choose Export File window type the location in which you want to save the file Type a file name 6 Click OK
133. mote CONNECTIONS oo eeseessesceeeseeeeseesesseseseesssscasseessesaseesaees Adding a remote connection item to Favorites Setting Up a remote COMPUEET oo cece eteesetsesetscsseessseeeseseeseesesseaeees Configuring a remote connection using the Remote Setup Wizard 73 Configuring a remote connection using advanced properties 76 Selecting a connection device for remote SESSIONS 0 eseseeeeeeseeeeeeeees 77 Configuring a remote network CONNECTION oo eeseeseeeseseteteeeeseseeeees 78 About cable modem connections wees esesesesesssesseseseseseseseeees 79 About DSL or ADSL Connections 0 A 80 Configuring a remote modem CONNECTION oo eeseeseteeeeeeseteteteeeeeeees 80 About ISDN Connections woes EEEE 82 Configuring a direct connection to the remote oo eeeeeseseeeeeeeeeeees 83 Configuring a remote computer to use directory Services u 84 Automatically logging on to the host computer 85 Automatically reconnecting if the host is busy oo eseeeeeeeeeeeees 85 Starting a remote CONtrOl session ancada en tees eeeeeeeseseseseseseseseseseeee 86 Starting a remote CONNECTION item oo cece eetseseeeseesssesesesseeeeees 87 Waiting for a host connection oo eeessesesesssesseeeeeseseeeeesseeeeeasaeseeeeaseeees 87 Connecting to another computer using Quick Connect wc 88 Connecting to multiple hosts susosssanennennienire hi ipri 92 What you can do during a remote control session ccsesesseesesseseseeeeeeeees 93 Changing di
134. ms Transferring files between computers Symantec pcAnywhere lets you connect to your home or office computer to quickly get the files that you need You can perform automatic end of day file transfers from one computer to another or exchange multimedia and other files that are too large to send by email Working from a remote location Symantec pcAnywhere lets you remotely connect to another computer and perform your work as though you were sitting in front of that computer You can view and edit files run software give presentations or demos print files to a printer at your location or access network resources that you have permission to access Introducing Symantec pcAnywhere 15 Components of Symantec pcAnywhere Components of Symantec pcAnywhere A pcAnywhere installation consists of several main components which are described in Table 1 1 Table 1 1 Main components of pcAnywhere Symantec pcAnywhere The Symantec software solution that lets you access computers and servers remotely You can choose from several installation options that range from the full version to scaled down versions that contain only the functionality that you need See Choosing an installation option on page 28 Host Administrator An administrator tool that lets you manage pcAnywhere hosts on your network For more information see the Symantec pcAnywhere Administrator s Guide Host Administrator Agent A component of
135. n bar click Hosts 2 Inthe right pane under Hosts right click the connection item that you want to configure then click Properties 3 In the Host Properties window on the Callers tab under Authentication type click pcAnywhere 4 Under Caller list click the New Item icon 5 In the Caller Properties window on the Identification tab type a logon name for the remote user Type a password In the Confirm password box retype the password Click OK Configuring a caller to use directory server based authentication Symantec pcAnywhere supports Microsoft Active Directory Services ADS Novell Directory Services NDS Novell Bindery and Lightweight Directory Access Protocol LDAP authentication if these authentication mechanisms are already in place on your network These types of authentication validate a user or group of users by checking a list that is stored on the directory server ADS authentication is available on Windows 2000 XP only To configure a caller to use directory server based authentication 1 In the pcAnywhere Manager window on the left navigation bar click Hosts 2 Inthe right pane under Hosts right click the connection item that you want to configure then click Properties 158 Securing your computer and sessions Protecting a host computer from unauthorized access 6 In the Host Properties window on the Callers tab under Authentication type select the ADS NDS or LDAP authentication type
136. n connected Click OK Disconnecting after the queue runs Symantec pcAnywhere lets you automatically end the connection after the queue file runs Use this option if you are running the queue file unattended To disconnect after the queue runs 1 In the pcAnywhere Manager window on the left navigation bar click Command Queues 2 Do one of the following To configure an existing command queue file right click the file then click Properties To configure anew command queue file on the File menu click New gt Item On the Settings tab under After queue ends click Disconnect 4 Click OK Locking a computer or logging off a user Symantec pcAnywhere lets you automatically lock a host computer or log off the user who is logged on to the host computer after the queue file runs To use these features the host and remote computers must have the remote management components installed Symantec pcAnywhere lets you configure options for saving data and notifying the host user about the action that you are about to perform For the logoff command you must prompt users to close open programs and save their work or you must configure pcAnywhere to forcibly close open programs without saving data This lets pcAnywhere close programs that might require user Automating file transfer and management tasks 147 Creating a command queue file to automate tasks interaction to end a task for example saving a document Some pro
137. n the United States of America 10 9 8 7 6 5 4 3 2 1 Service and Support Solutions The Service amp Support Web site at http service symantec com supports Symantec products Customer Service helps with nontechnical issues such as orders upgrades replacements and rebates Technical Support helps with technical issues such as installing configuring or troubleshooting Symantec products Methods of technical support and customer service can vary by region For information on support offerings in your region check the appropriate Web site listed in the sections that follow If you received this product when you purchased your computer your computer manufacturer may be responsible for providing your support Customer service The Service amp Support Web site at http service symantec com tells you how to m Subscribe to Symantec newsletters m Locate resellers and consultants in your area m Replace defective CD ROMs and manuals m Update your product registration m Find out about orders returns or a rebate status m Access Customer Service FAQs m Post a question to a Customer Service representative m Obtain product information literature or trialware For upgrade orders visit the Symantec Store at http www symantecstore com Technical support Symantec offers two technical support options for help with installing configuring or troubleshooting Symantec products m Online Service and Support Connect to the Syma
138. n the Windows taskbar click Start gt Settings gt Control Panel In the Control Panel window double click Add Remove Programs In the Add Remove Programs window click Symantec pcAnywhere Do one of the following m On Windows 98 Me click Add Remove m On Windows NT 2000 XP click Remove In the Symantec pcAnywhere Setup window click Next In the Program Maintenance dialog box click Remove Click Next In the Remove the Program dialog box click Remove Click Finish to exit the wizard Restart your computer if prompted to do so This step is necessary to ensure that all components are removed properly 36 Installing Symantec pcAnywhere Post installation tasks Chapter Symantec pcAnywhere QuickStart This chapter includes the following topics m Starting Symantec pcAnywhere m Registering Symantec pcAnywhere m About pcAnywhere Manager m What you need to know before you connect m Ways to connect to another computer remotely m Choosing the start mode for a remote session m About the Session Manager m Improving performance m Viewing or modifying pcAnywhere preferences 38 Symantec pcAnywhere QuickStart Starting Symantec pcAnywhere Starting Symantec pcAnywhere Symantec pcAnywhere is installed in the Windows Program Files folder by default During installation pcAnywhere optionally lets you place a program icon on the Windows desktop from which you can open the program You can also open pcAnywhere fr
139. n the host computer the more information that must be sent to the remote computer which slows performance There are several ways to minimize this graphics overhead m For low bandwidth connections for example modems select the Optimized for low bandwidth option when you configure the host properties in pcAnywhere m Turn off status bars in applications and on the Windows system tray including modem lights m Minimize dialog boxes that you aren t using and use smaller windows m Reduce the desktop resolution and number of colors on the display m Hide the Windows taskbar on the host m Disable wallpaper backgrounds and screen savers on the host m Disable the Windows Active Desktop feature on the host m Turn off full window dragging capability on the host to avoid transmitting each pixel of movement as you drag a window across the computer screen Working more efficiently When performing tasks during a remote control session there are several ways to improve performance m Avoid using animation m Use the Page Up and Page Down keys to scroll through documents m Disable the scroll wheel on your mouse 44 Symantec pcAnywhere QuickStart Improving performance Avoid performing remote control tasks when transferring files Use toolbars instead of the menu to perform tasks Starting the Optimization Wizard If you notice problems with performance or want to know what the optimum settings are pcAnywhere include
140. nd the Internet Choosing a reserved port number might interfere with these applications and possibly result in loss of service This procedure should be performed by an experienced administrator To customize the data port range for remote connections 1 In the pcAnywhere Manager window on the Edit menu click Preferences 2 Inthe pcAnywhere Options window on the Remote Communications tab click Advanced TCP IP Options 3 Inthe Advanced Remote TCP IP Options window check Specify outbound data port range 4 In the Base data port box type the port number of the first port in the range In the Size of range box type the number of ports to be used in the port range Adding this number to the number that you entered in the Base data port box determines the last port number in the range 6 Click OK Changing the default port numbers on the host Symantec pcAnywhere uses ports 5631 and 5632 for connections These ports are registered and in most cases you do not need to change them If your network environment does not support these port numbers pcAnywhere lets you change them The data port is used for data transmissions Symantec pcAnywhere uses the status port to wait for connections and exchange status information Caution Some port numbers lower than 1024 are reserved for Web based applications and services such as FTP and the Internet Choosing a reserved port number might interfere with these applications and possibly r
141. nd your caller accounts by setting a password Although it is important to choose a password that you can remember be sure to choose a password that is not easy for others to discover Protecting a connection item Your host and remote connection items contain the information needed to establish a connection and run a session including logon information and security settings To prevent unauthorized users from tampering with your settings or launching a session without your permission set a password for your host and remote connection items Securing your computer and sessions 175 Protecting configuration settings To protect a connection item 1 In the pcAnywhere Manager window on the left navigation bar do one of the following m To protect host connection items click Hosts m To protect remote connection items click Remotes 2 Inthe right pane right click the connection item that you want to protect then click Properties pcAnywhere Host Properties NETWORK E x Connection Info Settings Callers Security Options Conference Protect Item A Please enter the password you will use to protect this item 3 If no password is entered anyone who has access to this PC can view execute or modify this item Password El Required to view properties Confirm password F Required to execute F Required to modify properties Cancel Apply Help In the Host Properties window on the Protect Item tab ty
142. nfiguring a direct connection to the remote If the host and remote computers are nearby you can connect the two computers directly using a null cable A direct connection is typically faster than a modem connection especially if you want to transfer large files Direct connections require either a parallel LPT or a serial COM port and a null parallel or null serial cable The port and cable that you use depend on your operating system Windows NT 2000 XP supports only serial connections Windows 98 Me supports parallel and serial connections If your operating system supports it you should use a parallel port because parallel connections are faster and more efficient than serial connections For more information about finding an available port on your computer see the documentation for your operating system To configure a direct connection to the remote 1 In the pcAnywhere Manager window on the left navigation bar click Remotes 2 Inthe right pane under Remotes do one of the following To configure an existing connection item right click the item then click Properties m To create a new connection item on the File menu click New gt Item gt Advanced 3 Inthe Remote Properties window on the Connection Info tab select an available port as follows m In Windows 98 Me select either an LPT parallel port or a COM serial port m In Windows NT 2000 XP select a COM port 84 Controlling another computer remotely
143. nfiguring an ISDN connection Integrated Services Digital Networks ISDNs are digital telephone services that can transmit digital and voice data at much faster speeds than traditional modems The configuration for an ISDN device is similar to that of a modem Symantec pcAnywhere supports ISDN only in North America and Europe If an ISDN device is installed and configured properly on your computer pcAnywhere automatically detects it and adds it to the connection device list Choose this device only if you are using ISDN in North America If you are using ISDN in Europe you must select ISDN via CAPI Symantec pcAnywhere requires a user name and password for all host sessions To connect the remote user must know the user name and password as well as the phone number assigned to the host ISDN device To configure an ISDN connection 1 In the pcAnywhere Manager window on the left navigation bar click Hosts 2 Inthe right pane under Hosts do one of the following m To edit an existing connection item right click the item then click Properties m To create a new connection item on the File menu click New gt Item gt Advanced 3 In the Host Properties window on the Connection Info tab do one of the following m For North American ISDN select the name of your ISDN device m For European ISDN select ISDN via CAPI See Customizing European ISDN connections on page 200 Allowing others to control your computer 61
144. ning Windows NT 2000 XP the operating system might prompt you for computer logon credentials Configuring shut down options for remote management If you are sending a command to shut down a host computer pcAnywhere lets you configure options for saving data and notifying the host user about the action that you are about to perform You must prompt users to close open programs and save their work or you must configure pcAnywhere to forcibly close open programs without saving data This lets pcAnywhere close programs that might require user interaction to end a task for example saving a document Some programs do not support forcible termination Supporting computers and servers remotely 119 Changing the computer state remotely To configure shut down options for remote management 1 Inthe Remote Management Properties window on the State Change Options tab select any of the following m Prompt user Notifies the user about the action that you are about to perform Select the number of seconds that the user has to respond to the prompt If the timeout period expires the action is carried out automatically m Allow user to cancel Sends a confirmation prompt to the host user This option is available only if Prompt user is selected m Message to display Lets you type a message that you want to send to the host user This option is available only if Prompt user is selected m Close open programs without saving data Forcibly close
145. nly the authentication process between the host and remote computers This improves performance but is less secure than encrypting the entire session 11 Under Authentication type select one of the following m pcAnywhere Validates a user by checking the list of users and passwords that are maintained on the host computer Use this method for non network connections or if your environment does not support the other authentication methods This method of authentication is the least secure m NT Available only on Windows NT 2000 XP Validates a user or group by checking a workstation or domain user list m ADS Active Directory Services Available only on Windows 2000 XP Validates a user or group by checking a list that is stored in an Active Directory Service Symantec pcAnywhere supports other authentication methods that are not included in this wizard See Choosing an authentication type on page 156 12 Click Next Users who are allowed to connect to this computer symantec nme ce ae Remove d Ay pcAnywhere requires a user name and password a For all host sessions You must add at least one cot __ Allowing others to control your computer 55 Setting up a host computer 13 To add a list of users who are allowed to connect to the host click Add Symantec pcAnywhere requires a user name and password for all host sessions When you click Add pcAnywhere prompts you for information based on
146. nnels into a single channel providing for 128 KB bps transmission Channel bonding only works if both channels are available For security or economy purposes you can restrict incoming calls to specific extensions If you do not specify an extension you can receive calls on any extension To customize European ISDN connections 1 In the pcAnywhere Manager window on the left navigation bar do one of the following m To customize European ISDN connections for host sessions click Hosts m To customize European ISDN connections for remote sessions click Remotes 2 Inthe right pane right click the connection item that you want to configure then click Properties 3 In the properties window on the Connection Info tab check ISDN via CAPI Customizing connection devices 201 Customizing direct connections 4 Click Details Details T tempt channel bonding Only receive calls on extensions Leave blank for all extensions m Check Attempt channel bonding To restrict incoming calls to specific extensions in the text box type the extensions from which you want to receive calls using a semicolon to separate entries 7 ClickOK Customizing direct connections If the computer that you want to connect to is nearby you can connect the two computers directly using an appropriate cable for your port Direct connections require either a parallel LPT or a serial COM port To use a parallel connection you mus
147. nother computer remotely 89 Starting a remote control session To connect to a host computer on your network 1 In the pcAnywhere Manager window on the left navigation bar click Quick Connect In the right pane under Quick Connect select the name of the host computer to which you want to connect Under Connection Options select one of the following start modes m Remote Control Lets you control a host computer remotely and work as though you are sitting in front of it m Remote Management Lets you remotely administer a host computer using common administrator tools that are provided within the pcAnywhere Session Manager m File Transfer Lets you transfer files between a host and remote computer using a two pane window that functions like Windows Explorer To encrypt the data stream between the host and remote computers under Encryption level select one of the following m pcAnywhere encoding Scrambles the data using a mathematical algorithm so that it cannot be easily interpreted by a third party This option is available on any operating system that pcAnywhere supports m Symmetric Encodes and decodes data using a cryptographic key This option is available on any operating system that supports the Microsoft CryptoAPI such as Windows NT 2000 XP For Windows 98 Me you can obtain the CryptoAPI by installing Microsoft Internet Explorer 5 5 or later m Public key Encodes and decodes data using a public and priva
148. nt Starting a remote management session Managing tasks remotely Running DOS commands Viewing services Viewing and editing system files Viewing and editing the system registry Viewing the event log Viewing and uninstalling programs Changing the computer state remotely Ending a remote management session About Symantec pcAnywhere Remote Management tools 104 Supporting computers and servers remotely About Symantec pcAnywhere Remote Management tools User rights The Remote Management tools in Symantec pcAnywhere provide easy access to commonly used administrator tools so you can quickly resolve computer problems over a remote connection A remote management session uses less bandwidth than a full remote control session because only the data needs to be transmitted between the host and remote computers Symantec pcAnywhere uses the video resources on the remote computer which results in faster performance Note To use the Remote Management tools the host and remote computers must be running pcAnywhere 11 0 requirements for remote management You must have administrator rights on the host computer to perform some remote management tasks The host user must be logged on to the computer with a user name and password pcAnywhere does not support remote management connections to a host computer that uses a blank password When you select a remote management task in pcAnywhere you are prompted for pcAnywhere caller l
149. nt to perform and the location in which you want to send the logging events See Generating a pcAnywhere log file on page 182 See Logging events in the Windows Event Viewer on page 184 Click Select Events 4 In the Select Events to Log window under Event Description select one of the following Host Executable Launched For more information click Details Host File Access To specify the file types that you want to log click Details then in the Files to Monitor window type the file extensions 5 Click OK 188 Monitoring and recording sessions Managing log files Managing log files The pcAnywhere generated log file contains information about activities that occurred during a remote session Using this information you can create reports to track security or performance issues or gather billing or audit information Once you create a report you can remove or archive older information that is contained in the log file You should periodically archive or delete older log information to free up disk space Creating an activity log report An activity log report is a chronological listing of the session events that are contained in a pcAnywhere generated log file This information can be useful for security troubleshooting billing or audit purposes Symantec pcAnywhere provides three options for report formats Fully formatted reports contain the most information including a listing of all possible even
150. ntec Service amp Support Web site at http service symantec com select your user type and then select your product and version You can access hot topics Knowledge Base articles tutorials contact options and more You can also post a question to an online Technical Support representative m PriorityCare telephone support This fee based in most areas telephone support is available to all registered customers Find the phone number for your product at the Service amp Support Web site Connect to the Symantec Service amp Support Web site at http service symantec com then click the link for Home Small Business Select the Phone Support option then select your product and version to find the telephone contact options for your product Support for old and discontinued versions When a new version of this software is released telephone support will be provided for the old version for six months after the release of the new version Technical information may still be available through the Service amp Support Web site http service symantec com When Symantec announces that a product will no longer be marketed or sold telephone support is discontinued 60 days later Technical information may still be available through the Service amp Support Web site at http service symantec com Subscription policy If your Symantec product includes virus firewall or Web content protection you may be entitled to receive updates via
151. ntify areas for improvement as well as areas that are more secure Securing your computer and sessions 179 Assessing host security Table 9 1 explains what each indicator means Table 9 1 Host Assessment Tool status indicators Red triangle Signifies an area of concern This security setting is not in use or is not configured as securely as it should be Yellow diamond Spotlights a security feature that is not in use but worth considering This indicator is intended to increase awareness Some features might not be appropriate for your environment Green circle Signifies that a security setting is enabled The color coded indicators provide a visual cue about whether you are taking advantage of the security features in pcAnywhere As you review the results be aware that having more of one indicator than another does not necessarily mean that the host configuration is secure or not secure Some security settings might not be appropriate for your environment For example the Host Assessment Tool checks for caller accounts that have superuser rights and if found identifies the caller with a red indicator In most cases you should limit the level of access that a remote user has to your computer However if the caller account is for yourself or another trusted user it might be appropriate to allow more access rights The Details box provides more information about the security implications of a specific setting To see
152. o es esesesesesesesesesssesessseseseeees 168 About public key encryption sssnrssninu ninine 168 Understanding the performance trade offs eseeseeseseeseesesreeesrereseese 169 How pcAnywhere works with encryption s ssssessesseeseeseeseesesseeseereeseesee 169 Configuring pcAnywhere to use pcAnywhere encoding 0 0 170 Configuring pcAnywhere to use symmetric encryption 170 Configuring pcAnywhere to use public key encryption 0 171 Protecting configuration settings Suriri anara aA NE ai 174 Protecting a connection item s ss ssssessssesssseseresesesensssinsesensesensesensesesse 174 Protecting a caller account sessssessseeseseeseseessssesesreseeresessesesresesseseesesesseses 175 11 12 Contents Chapter 10 Appendix A Index Assessing host SOCULITY surgo teii E ATEA 176 Running the Host Assessment Tool s ssssssssseseeseeseseesresesseereereesreseeseese 176 Specifying the location of the host connection items ss sssssessesseeseesee 178 Analyzing the scan results orntednenneniii taii a e 178 Learning more about security features sssesseeseesesreeresreereereesreseeseese 180 SAVING Scan LESUIES snina 180 Monitoring and recording sessions Monitoring events in Symantec pcAnywhere s esesesseesssrsssessesresressesreseeseesse 182 Generating a pcAnywhere log file s ssssssssesssesessessessessersessessessessesseesessees 182 Logging events in the Windows Event Viewer esssssesereeseseseereseees 184 Sending loggin
153. ogon credentials Once these credentials are validated you might be prompted for computer or network logon credentials depending on the computing environment of the host computer Starting a remote management session Remote management connections are supported over network and modem connections You must be in session to access most tools Symantec pcAnywhere lets you start a remote management session in the following ways m Starting a remote connection item m Using Quick Connect m Switching to remote management mode during a session Mode Remote Management tasks Right pane content Supporting computers and servers remotely Managing tasks remotely Figure 6 1 shows the Session Manager window in remote management mode Figure 6 1 Session Manager window in remote management mode Symantec pcAnywhere Remote QuickConnect CHF File Edit Task Actions Help Session Manager OLE H Remote Control 4 Remote Management File Transfer fa R Command Queue Show Chat End Session Remote Management Command Prompt BD Edit exclusion list Sy Services BD Edit System Files Connected Time of Session 00 03 36 Send 1 KB Receive 717 KB Applications Processes Task Control Panel Running Symantec pcAnywhere Running Symantec pcAnywhere Remote QuickConnect CHF Running New Task ERATES Managing tasks remotely The Task Manager lets you view and control applications and process
154. older then do a comparison Use this feature before synchronizing or cloning folders to ensure that you do not copy a file that you no longer need or inadvertently delete an important file To compare folders 1 In the File Transfer window in the left pane open the folder that you want to compare with a folder on the other computer In the right pane open the folder on the other computer On the File menu click Compare Folders Changing file transfer preferences You can specify the default file transfer preferences for all file transfer sessions or change them during a session Changes that you make during a session affect only the current session See Changing file transfer settings during a session on page 132 Selecting a start up location Symantec pcAnywhere lets you specify the default directory or folder from which the File Transfer window opens By default pcAnywhere starts from the location of the most recent file transfer If the location that you specify no longer exists or cannot be found pcAnywhere File Manager starts from My Computer 128 Transferring files and folders Changing file transfer preferences To select a start up location 1 2 3 In the pcAnywhere Manager window on the Edit menu click Preferences On the File Transfer tab select one of the following m Previous location Lets you start the pcAnywhere File Manager from the location of your most recent file transfer m S
155. olling another computer remotely 81 Setting up a remote computer In the Remote Properties window on the Connection Info tab select the name of your modem Select one of the following start modes Remote Control m Remote Management m File Transfer See Choosing the start mode for a remote session on page 41 Symantec pcAnywhere lets you switch modes during a session Remote Properties Modem E Hiem f fumedsiaesotAmeiea l Boma On the Settings tab click Use dialing properties and phone number To view or change the dialing properties that are configured for your modem click Dialing Properties For more information about configuring dialing properties see the documentation for your operating system Type the area code and modem phone number of the host computer Under Country code select the location from which you are calling Click OK 82 Controlling another computer remotely Setting up a remote computer Setting dialing properties manually Symantec pcAnywhere lets you manually enter dialing properties which bypasses the dialing properties that are configured in the operating system Use this option if you are working from a temporary location To set dialing properties manually 1 In the pcAnywhere Manager window on the left navigation bar click Remotes In the right pane under Remotes do one of the following To edit an existing connection item right click the item then click Pr
156. om the Windows Start menu To start Symantec pcAnywhere Doone of the following m On the Windows desktop double click Symantec pcAnywhere m On the Windows taskbar click Start gt Programs gt Symantec pcAnywhere Symantec pcAnywhere opens displaying the pcAnywhere Manager window Registering Symantec pcAnywhere Register your copy of pcAnywhere to receive future product announcements and other notices and updates If you skip the online registration during installation pcAnywhere prompts you to register the product the first time you start the product About pcAnywhere Manager pcAnywhere Manager is the main window for pcAnywhere From pcAnywhere Manager you can manage your connection items start a session access pcAnywhere tools and customize preferences Figure 3 1 shows the pcAnywhere Manager window Symantec pcAnywhere QuickStart 39 What you need to know before you connect Figure 3 1 pcAnywhere Manager window Symantec pcAnywhere Menu bar File Edit View Help ec symantec Arrow buttons z 9 kaken Je WINDOWS All Users Application Data Symantec peAnywhere Remotes 7 Remotes emotes SS ee By neme eves Conmectto Start Mode BB Quick Deploy and Connect IF E TCP Remote Management A Hosts m Standard 56000 bp Remote Control Navigation bar fG i i comi Remote Control EB network Cable TCP IP Remote Contral Sh File Transfer TCP IP File Transfer 99 pcAnywhere Tools EX Option Sets
157. omputer is started Lock computer Available only on Windows NT 2000 XP prevents unauthorized users from accessing the host computer Use Windows screen saver Available only on Windows 98 Me starts the Windows screen saver if one is configured on the host computer Protect the screen saver with a password to prevent unauthorized users from accessing the computer Run minimized Hides the status window A host icon appears in the system tray when the host is waiting for a connection Run as a service Recommended for Windows NT 2000 XP for optimum performance Setting end of session options It is important to securely end sessions to prevent potential security risks Normally a session ends when either the host or remote user cancels the session However network or equipment problems might cause either the host or remote computer to lose the connection A connection might also be dropped because of a security issue such as an unauthorized user attempting to connect 64 Allowing others to control your computer Setting up a host computer Set end of session options for sessions that end normally and abnormally Symantec pcAnywhere lets you select different options for handling sessions that end normally an authorized user cancels the session and abnormally a connection is unexpectedly lost To set end of session options for sessions that end normally 1 In the pcAnywhere Manager window on the left navigation bar click Hosts
158. on is case sensitive Type the name exactly as you provided it to the certificate authority 8 Click OK 174 Securing your computer and sessions Protecting configuration settings To configure a connection item to use public key encryption using the Encryption Wizard 1 In the pcAnywhere Manager window do one of the following To configure a host computer to use public key encryption click Hosts To configure a remote computer to use public key encryption click Remotes 2 Inthe right pane right click the connection item that you want to configure then click Properties 3 In the properties window on the Security Options tab in the Encryption level list click Public key 4 Check Deny lower encryption level to automatically disconnect if the computer that you want to connect to is using a lower level of encryption 5 To refuse a connection with a computer that uses a lower level of encryption check Encrypt user ID and password only 6 Click Public Key Encryption Wizard Follow the on screen instructions to set up the private key container and certificate common name 7 When you are finished click OK Protecting configuration settings Once you have taken measures to prevent unauthorized users from connecting to your computer and have ensured that others cannot disrupt your session whether intentionally or unintentionally it is important to protect your configuration You can protect your connection items a
159. onfigure and deploy a thin host over a network and remotely start a remote control session You must have administrator rights on the computer to which you want to connect See Connecting to a computer that does not have a waiting host on page 98 About connecting over the Internet Symantec pcAnywhere lets you connect to a host computer over the Internet provided that both the host and the remote computers have Internet access and the host computer has a public IP address Connecting to another computer over the Internet involves the following process m The host user connects to the Internet following the instructions provided by the Internet service provider ISP m In pcAnywhere the host user starts a host session that is configured for TCP IP See Starting a host session on page 66 m The remote user connects to the Internet following the instructions provided by the ISP m In pcAnywhere the remote user configures a TCP IP connection specifying the IP address of the host computer and the logon information See Configuring a remote network connection on page 78 m The remote user starts the pcAnywhere remote connection item See Starting a remote control session on page 86 About Internet broadband connections Connecting over the Internet to a home based network that uses a broadband solution such as a cable modem or DSL can present some challenges Many home based broadband Internet solution
160. onfigure anew command queue file on the File menu click New gt Item On the Commands tab under Command click Rename Do one of the following m To rename a file on the host computer under Source click Host then type the full path to the file m To rename a file on the remote computer under Source click Remote then type the full path to the file Do one of the following m To rename a file on the host computer under Destination type the full path and new name of the file m To rename a file on the remote computer under Source type the full path and new name of the file Automating file transfer and management tasks Creating a command queue file to automate tasks 6 Click Add 7 Click OK Creating a folder on the host or remote computer Folders that are created during a file transfer operation are not automatically added to the Command Queue Symantec pcAnywhere lets you manually add create folder commands to a command queue file The create folder command can be run only on one computer either the host or remote Symantec pcAnywhere lets you browse directories on the remote computer You must type the full path to files and folders on the host computer To create a folder on the host or remote computer 1 In the pcAnywhere Manager window on the left navigation bar click Command Queues 2 Doone of the following To configure an existing command queue file right click the file then click Properties
161. onnection If a modem is installed and properly configured on your computer pcAnywhere automatically detects it and adds it to the connection device list To connect to a host computer over a modem you must know the modem number of the host computer and the logon information Depending on your location and telephone service you might need to specify additional dialing information This information might include calling card numbers a special prefix for connecting to an outside line or the code to use to disable call waiting If you work in multiple locations you can set up unique dialing properties for each location This information is configured in the operating system when you set up your modem pcAnywhere lets you use these dialing properties for modem connections or set them manually Configuring a modem connection using dialing properties By default pcAnywhere uses the dialing properties for your modem that are configured in the operating system Symantec pcAnywhere lets you view or edit these dialing properties when you configure the connection item To configure a modem connection using dialing properties 1 In the pcAnywhere Manager window on the left navigation bar click Remotes 2 Inthe right pane under Remotes do one of the following To edit an existing connection item right click the item then click Properties m To create a new connection item on the File menu click New gt Item gt Advanced Contr
162. ons that precede them are complete The Command Queue lets you view file transfer operations that are in progress modify pending operations and set up command queue files to automate tasks See Automating file transfer and management tasks on page 135 132 Transferring files and folders About synchronization and cloning To view the Command Queue during a file transfer operation 1 In the Session Manager window on the left navigation bar under Session Manager click Command Queue 2 Inthe Command Queue window under Operation select the command that you want to change then on the left navigation bar under Command Queue select the action that you want to perform Symantec pcAnywhere lets you cancel or remove one or more commands and move a command up or down in the order of operations To restart the queue click Restart Queue Changing file transfer settings during a session You can change performance overwrite and end of session settings during a file transfer session This opens the Command Queue Properties window which lets you manage preferences for file transfer and command queue tasks To change file transfer settings during a session 1 In the Session Manager window on the Edit menu click Preferences 2 Inthe Command Queue Properties window select the options that you want to use See Automating file transfer and management tasks on page 135 3 Click OK About synchronization and cloning
163. ontrol session you control the host computer as though you are sitting in front of it Everything from the desktop wallpaper on the host computer to the movement of your cursor must be transmitted back and forth Although pcAnywhere is designed to optimize performance there are a number of factors that you can control to boost performance Issues that affect performance The two biggest factors in performance are the speed and graphics overhead The more data that needs to be transferred between the computers especially graphics data the slower the performance Some security settings such as data encryption can also affect performance When configuring a connection you must balance the need for high performance with the need to protect your data Symantec pcAnywhere QuickStart 43 Improving performance For more information about the trade offs between performance and security see Understanding the performance trade offs on page 169 Improving connection speed Ensure that you are using the fastest type of connection possible If you are using a modem you should use the fastest connection that your modem and telephone line can support Minimizing graphics overhead In the Windows operating system everything you see on your computer screen from a status bar to a menu is a graphical user interface This information is transmitted to the remote computer over the connection device The more graphics that are displayed o
164. operties m To create a new connection item on the File menu click New gt Item gt Advanced In the Remote Properties window on the Connection Info tab select the name of your modem Select one of the following start modes Remote Control m Remote Management m File Transfer See Choosing the start mode for a remote session on page 41 Symantec pcAnywhere lets you switch modes during a session On the Settings tab click Use manually entered prefix area code and phone number Type the modem number of the host computer including any prefix needed to reach an outside line or dial long distance and the area code Click OK About ISDN connections Integrated Services Digital Networks ISDN are digital telephone services that can transmit digital and voice data at much faster speeds than traditional modems The configuration for an ISDN device is similar to that of a modem See Configuring a remote modem connection on page 80 Controlling another computer remotely 83 Setting up a remote computer Symantec pcAnywhere supports ISDN only in North America and Europe If an ISDN device is installed and configured properly on your computer pcAnywhere automatically detects it and adds it to the connection device list Choose this device only if you are using ISDN in North America If you are using ISDN in Europe you must select ISDN via CAPI See Customizing European ISDN connections on page 200 Co
165. or computer logon credentials Symantec pcAnywhere lets you save this configuration information in a connection item file to use again later These files appear as icons in the pcAnywhere Manager window Ways to connect to another computer remotely Symantec pcAnywhere lets you connect to a host computer in the following ways Quick Connect Specify the computer name IP address or modem phone number of the host computer as well as the logon information If you are connecting to another computer over a LAN pcAnywhere automatically searches your subnet for available hosts and lists them by computer name See Connecting to another computer using Quick Connect on page 88 Preconfigured connections Use one of the default remote connection items which are preconfigured with optimized security and performance settings for modem direct or network connections Symantec pcAnywhere lets you further customize the connection items and save configuration settings See Setting up a remote computer on page 72 User defined connections Create a custom remote connection item selecting the connection and security settings that you want to use Symantec pcAnywhere saves these settings in a remote connection item file chf which is listed in the pcAnywhere Manager window under Remotes See Setting up a remote computer on page 72 Symantec pcAnywhere provides a Remote Setup Wizard to assist you in configuring connections
166. ormation window type a user name Type an organization name Click Next In the Destination Folder window do one of the following m To install pcAnywhere in the default data directory click Next m To change the installation directory click Change In the Change Current Destination Folder window browse to the folder location in which you want to install pcAnywhere then click OK Then in the Destination Folder window click Next In the Ready to Install the Program window select the programs that you want to place on the desktop as a shortcut The pcAnywhere program icon is placed on the desktop by default If you do not want to create this shortcut on your desktop clear the Symantec pcAnywhere check box Click Install Follow the on screen instructions for the type of installation that you have selected When the installation is complete click Finish If your computer requires updates to system files you will be prompted to restart your computer This step is necessary to ensure proper functionality Running the setup program manually Perform this procedure if the installation window does not appear automatically after you insert the Symantec pcAnywhere installation CD To run the setup program manually 1 2 3 Insert the Symantec pcAnywhere CD into the CD ROM drive On the Windows taskbar click Start gt Run Type lt CD ROM drive letter gt setup exe For example D setup exe Click OK Install pcAnywhe
167. ost computer 115 logging off user 115 overview 20 restarting host computer 114 sending commands to multiple computers 116 Index remote management continued sending DOS commands 107 shutting down host computer 114 software requirements 104 uninstalling programs 113 unsupported commands 107 user rights 104 using Quick Connect 88 viewing Event Log 112 viewing services 109 viewing system files 111 viewing Task Manager 105 Remote Management icon 72 remote object See connection item files Remote Only product 29 remote printing 96 remote sessions capturing screens 194 changing display settings 95 chat 98 connecting to multiple hosts 92 ending 102 120 logging on automatically 85 playing back 193 printing files 97 printing remotely 96 reconnecting 85 recording 190 start mode 41 starting 87 using Quick Connect 88 using the Internet 21 viewing screen shots 194 waiting for host connections 87 Remote Setup Wizard 73 reports generating from logs 188 ring number 59 routers 21 69 S screen captures taking of recorded sessions 193 viewing 194 screen saver launching at startup 63 screen scaling 94 SecurID authentication 159 security assessing on host 176 encrypting logon information 170 171 173 174 performance trade offs 169 protecting caller accounts 175 protecting connection items 174 serial connections 61 serial ports 83 201 Service and Support 3 service running host as 62 services changing logon properties 11
168. ost session When you start a session a host icon appears on the system tray on your Windows desktop Unless security measures are in place to lock the keyboard and mouse on the host computer you can access the host online menu by right clicking the host icon Using the host online menu you can display status information and end a session During a session you can see information about who is connected to the host computer by moving the cursor over the host icon on the system tray This includes the following information m Duration of session m Username m Type of connection such as TCP IP and the device name For example for TCP IP connections pcAnywhere provides the remote computer name as specified in Windows Letting multiple remote users hold a conference Conferencing lets multiple remote users connect to a single host and simultaneously view what is happening on the host screen For example you can host a conference to conduct a software training demonstration A conference is basically a remote control session except that multiple remote users connect to the host at the same time The first caller can connect using any connection device however subsequent callers must use a TCP IP network connection The first remote user to establish a connection controls the host Other users can view the activity on the host screen but cannot take control of the host Note All participants in the host conference must select t
169. over the Internet cc seeeseseesesesssssssessesseseaeaes 21 About Internet broadband connections oo eeeeseeeeeeeeeeeeseeeeeeeeees 21 About connecting from outside a firewall wo eeseseseseseeeseeeeeeeees 22 What you can do with Symantec pcAnywhere ou escssssssssesesesesesesesesesesees 23 Where to find more information wo cseseseseseeeseseseseseseeeeeeeeeees 24 Installing Symantec pcAnywhere Preparing for installation oc esessesesesesesesessssscsesssessssssssssssssssssanasasaes 26 System TEGUITEMMEMIUS se cisvrsesvessversidevediorstbsesestews hives Sterner SE 26 User rights requirements sssscssscssssssscssscssscsesssesssasssessvesssessonbesabessbsosossassys 27 Choosing an installation Option wo esses esesesssesesesssessssssaeasseaees 28 If you have a previous version installed esessesssssssserssssssrarsansanansansaasansa 29 Installing Symantec pcAnywhere oo eeeseeseseseseseseseseeeenenenenenenenenenenenes 30 Installing the full product Version ccccsssssesesesestsssssseseseseeseseesesesees 30 Installing acuistOM Version scccssccctsesssssvssceesssessssssssuassestevensvensvensvevsveneys 31 Running the setup program manually oo seseeseeseeseeseseseseseeees 32 Post installation tasks s sssssssssssssssssssesssssssessesssssssessesesssesssesessscnonseonssssssesevevess 33 Modifying installation settings cccsessessssssssseseteseteesesesesesesesesesesees 33 Updating Symantec pcAnywhere oo eee esesesesesesesesesesesesesese
170. ows documentation Symantec pcAnywhere requires a user name and password for all host sessions To configure a direct connection to the host 1 In the pcAnywhere Manager window on the left navigation bar click Hosts 2 Inthe right pane under Hosts do one of the following m To configure an existing connection item right click the item then click Properties m To create a new connection item on the File menu click New gt Item gt Advanced 62 Allowing others to control your computer Setting up a host computer 3 In the Host Properties window on the Connection Info tab select an available port as follows m In Windows 98 Me select either an LPT parallel port or a COM serial port m In Windows NT 2000 XP select a COM port 4 Ifyour connection type uses low bandwidth under Optimized for click Low bandwidth This option lowers the video resolution on the host screen to optimize speed The default setting is High bandwidth which optimizes the connection for speed and video resolution 5 On the Settings tab select the host startup and end of session options that you want to use See Setting the host startup options on page 62 See Setting end of session options on page 63 6 On the Callers tab configure a user name and password for users who can connect to the host See Choosing an authentication type on page 156 7 Click OK Setting the host startup options Symantec pcAnywhere l
171. pe a password Retype the password for confirmation Select the actions that should require a password Click OK ou A W Protecting a caller account Even if you have protected your connection items you should also set a password for your caller accounts to prevent users who might be authorized to view your other settings from changing user passwords and access privileges 176 Securing your computer and sessions Assessing host security To protect a caller account 1 2 N OO of fh In the pcAnywhere Manager window on the left navigation bar click Hosts In the right pane right click the connection item that you want to protect then click Properties In the Host Properties window on the Callers tab double click the caller item that you want to protect In the Caller Properties window on the Protect Item tab type a password Retype the password for confirmation Select the actions that should require a password Click OK Assessing host security The Host Assessment Tool lets you check the configuration of your host connection items to ensure that you are taking advantage of the security features in pcAnywhere and helps you identify areas where you might be at risk The Host Assessment Tool only checks for the security settings that are supported by your computer configuration For example case sensitive passwords are applicable only if the host computer uses pcAnywhere authentication If the Host Assessmen
172. pecified folder Lets you specify the folder from which you want the File Manager to start Type the path to the folder Network Cable DSL chf Symantec pcAnywhere Remote etx File Edt Task View Actions Help Session Manager etante I SA Remote Control DEV EMCNEART My X Ee By Remote Management 7 c AAE v Computer c i S 9 0 aex S ame Efue me Foe Local Disk JF Local Dik Local Disk C Local Disk SMAN C Local Disk 3 9968 DATA 0 Local Disk Compact Disc F Compact Disc E CD ROM Disc CD ROM Disc 10 109 14 60 TCPAP oP Encryption Level None Windows 2000 Connected Tine of Sosson 20301 Al ees Receive 2K Oltems Selected O bytes Selected Oltems Selected 0 bytes Selected Click OK Selecting an overwrite option By default pcAnywhere prompts you for confirmation before performing an action that might result in data loss such as replacing an older file with a newer one You should change this setting if you plan to perform an automatic file transfer and will not be available to respond to a confirmation prompt Transferring files and folders 129 Changing file transfer preferences To select an overwrite option 1 In the pcAnywhere Manager window on the Edit menu click Preferences 2 On the File Transfer tab in the Destination File list select the overwrite option that you want to use if a file with the same name already exists in the destination
173. pports FTP HTTP and HTTPS Symantec pcAnywhere also supports Netscape LDAP which is a directory server based authentication type See Configuring a caller to use directory server based authentication on page 157 To configure a caller to use Web based authentication 1 In the pcAnywhere Manager window on the left navigation bar click Hosts 2 Inthe right pane under Hosts right click the connection item that you want to configure then click Properties 3 In the Host Properties window on the Callers tab under Authentication type select the Web based authentication method that you want to use 4 Under Caller list click the New Item icon In the Caller Properties window on the Identification tab type the name of the authentication server Type the logon name for the user Click OK Configuring logon security Securing the logon process protects the host computer from unauthorized access and denial of service Symantec pcAnywhere lets you secure the logon process further by encrypting the session See Using encryption to protect data on page 168 To configure logon security 1 In the pcAnywhere Manager window on the left navigation bar click Hosts 2 Inthe right pane under Hosts right click the connection item that you want to configure then click Properties 3 Securing your computer and sessions 161 Protecting a host computer from unauthorized access In the Host Properties window on the
174. puter For added security the host user can password protect the screen saver 116 Supporting computers and servers remotely Changing the computer state remotely To lock a computer or log off a user during a remote management session 1 In the Session Manager window on the left navigation bar under Session Manager click Remote Management Under Remote Management click Change Computer State In the right pane select one of the following Lock computer Windows NT 2000 XP only Log off user Under Options select one of the following Prompt user Notifies the user about the action that you are about to perform Select the number of seconds that the user has to respond to the prompt If the timeout period expires the action is carried out automatically Allow user to cancel Sends a confirmation prompt to the host user This option is available only if you select Prompt user Message to display Lets you type a message that you want to send to the host user This option is available only if you select Prompt user Close open programs without saving data Forcibly closes any programs that are running The user will lose any unsaved data This option is not available for Lock computer 5 Click Send Sending system state commands to one or more computers Symantec pcAnywhere lets you send a shut down restart log off user or lock computer command to one or more computers from the pcAnywhere Manager When you sele
175. puter to which your computer is connected m Save Locally Saves the file on the local computer the computer that is connected to the host 112 Supporting computers and servers remotely Viewing and editing the system registry Viewing and editing the system registry The Registry Editor lets you remotely edit the system registry of a host computer over a network or modem connection This feature functions like the Windows Registry Editor except that you cannot view or edit security permissions for individual registry keys Caution This tool lets you edit the system registry on a host computer Incorrect changes might result in system damage You should back up the registry on the host computer before performing this procedure To view and edit the system registry 1 In the Session Manager window on the left navigation bar under Session Manager click Remote Management 2 Under Remote Management click Edit Registry The right pane displays the registry of the computer to which you are connected For more information about using the Registry Editor see the Windows documentation Viewing the event log The Event Log feature lets you view information about application system and security events on the host computer This feature functions like the Windows Event Log except that the tasks are performed remotely on the host computer Symantec pcAnywhere lets you save the event log files locally in a comma separated val
176. r To edit the exclusion list during a session 1 In the Session Manager window on the left navigation bar under Session Manager click Remote Management Under Remote Management click Command Prompt In the right pane click Exclusion List In the Command Prompt Exclusion List window do one of the following m To add a command under Excluded command type a command then click Add m To remove a command under List of excluded commands select a command then click Remove Click OK Editing the exclusion list out of session Symantec pcAnywhere lets you edit the exclusion list of unsupported commands without starting a session To edit the exclusion list out of session 1 2 In the pcAnywhere Manager window on the Edit menu click Preferences In the pcAnywhere Options window on the Session Manager tab under Remote Management click Edit To find this tab click the left and right arrows in the pcAnywhere Options window to scroll through the list In the Command Prompt Exclusion List window do one of the following m To add a command under Excluded command type a command then click Add m To remove a command under List of excluded commands select a command then click Remove Click OK Supporting computers and servers remotely 109 Viewing services Viewing services The Services feature lets you view all services that are running on the host computer This feature functions like the Service
177. rades See Supporting computers and servers remotely on page 103 The file transfer features in pcAnywhere let you do the following m Quickly access the files you need to stay productive m Perform automatic end of day file transfers for audit and archive purposes m Automatically distribute files and updates to multiple computers m Exchange multimedia and other files that are too large to send by email See Transferring files and folders on page 121 See Automating file transfer and management tasks on page 135 Where to find more information Check the Symantec Web site and Knowledge Base for answers to frequently asked questions troubleshooting tips online tutorials and the latest product information www symantec com techsupp In addition to the online Help the following documentation resources are available on the Symantec pcAnywhere CD m Symantec pcAnywhere Administrator s Guide m Symantec pcAnywhere OLE Automation Guide m Symantec pcAnywhere User s Guide m Technical white papers Note Viewing the online manuals requires Acrobat Reader 5 1 or later Chapter 2 Installing Symantec pcAnywhere This chapter includes the following topics m Preparing for installation m Installing Symantec pcAnywhere Post installation tasks 26 Installing Symantec pcAnywhere Preparing for installation Preparing for installation Installation procedures might vary depending on your wo
178. re See To install a custom version on page 31 Installing Symantec pcAnywhere 33 Post installation tasks Post installation tasks After you install pcAnywhere you can modify certain installation settings or perform a task that you might have skipped during the installation process Symantec pcAnywhere supports the following post installation tasks m Modifying installation settings m Updating Symantec pcAnywhere m Uninstalling Symantec pcAnywhere Modifying installation settings Symantec pcAnywhere lets you add modify or remove certain feature components after installation To do this use the Add Remove option in Windows To modify installation settings On the Windows taskbar click Start gt Settings gt Control Panel In the Control Panel window double click Add Remove Programs In the Add Remove Programs window click Symantec pcAnywhere Click Change In the Modify or Remove Symantec pcAnywhere window click Next Ou BW DY amp In the Program Maintenance window click Modify 34 Installing Symantec pcAnywhere Post installation tasks 7 Click Next r Symantec pcAnywhere InstallShield Wizard Custom Setup Click on an icon in the list below to change how a Feature is installed Symantec pcAnywhere l pcAnywhere Tools X v Remote Access Perimeter Scanner X v Host Administrator X Host Administrator Agent Feature Description Main pcAnyw
179. reasons you can only connect to host computers that have set up a caller account for you or your user group Symantec pcAnywhere lets you start a remote control session in the following ways m Starting a remote connection item m Waiting for a host connection m Connecting to another computer using Quick Connect Symantec pcAnywhere also lets you connect to a computer on your network that does not have a pcAnywhere host running This provides limited remote control functionality See Connecting to a computer that does not have a waiting host on page 98 Controlling another computer remotely 87 Starting a remote control session Starting a remote connection item Remote connection items contain the connection and security information needed to connect to a host computer Symantec pcAnywhere automatically maintains a history of the connections to which you have connected most recently You can start a remote control session using Remotes Favorites or History To start a remote connection item 1 In the pcAnywhere Manager window on the left navigation bar select one of the following m Remotes m Favorites m History In the right pane select the connection item that you want to use On the left navigation bar under Actions click Start Connection Waiting for a host connection Remote control sessions are usually initiated by the remote computer which connects to a host computer that is waiting for a connection
180. requirements 26 uninstalling 35 user rights 27 installation packages 26 Integrated Services Digital Network See ISDN connections Internet connections 21 IP address for conferencing 69 hiding from searches 161 searching for 88 ISDN connections about 82 configuring on host 60 on remote 80 82 K keyboard locking 95 167 L LAN Host product 29 LDAP address searches 88 authentication 157 Lightweight Directory Access Protocol See LDAP limited users 27 62 LiveUpdate 34 log files archiving 189 generating 182 log reports 188 logon configuring remote management credentials 117 encrypting 170 171 173 174 limiting number of 161 limiting time to complete 161 overriding preconfigured credentials 118 providing automatically 85 securing 160 LPT port 61 83 201 M manuals 24 migration of configuration data 29 modem connections calling back remote 162 changing ring number 59 configuring dialing properties 80 82 host 58 remote 80 customizing 199 using dialing properties 81 Modem icon 48 72 mouse locking 95 167 multicast See conferences N NetBIOS connections host 57 remote 78 network cards 196 network connections configuring host 57 remote 78 customizing port numbers 197 198 customizing port ranges 196 finding hosts 88 firewalls 22 78 selecting network card 196 Network Cable DSL icon 48 72 notification of logon attempts 161 Novell Bindery authentication 157 Novell Directory Services authentic
181. ries by router For more information consult the documentation for your router About connecting from outside a firewall For security reasons an administrator might set up a firewall to restrict access to specific IP addresses A firewall prevents computers that are outside the firewall from connecting to any IP address that is inside the firewall Some corporate environments might also have security policies that restrict users from installing a modem phone line behind a firewall If the host computer is connected to a network that is behind a firewall the remote user must have a way to connect to the network through a Remote Access Introducing Symantec pcAnywhere 23 What you can do with Symantec pcAnywhere Service RAS or virtual private network VPN This information must be provided by an administrator Once the remote user connects to the corporate network using one of these trusted services the remote computer becomes a node on the network and can use pcAnywhere to connect to the target computer using TCP IP Connecting to a network host computer from outside a firewall involves the following process m Connect to the host site s network using the procedures provided by the administrator at the host site m In pcAnywhere configure a TCP IP network connection specifying the IP address of the host computer to which you want to connect See Configuring a remote network connection on page 78 m Start the remo
182. right click the service that you want to change then select the startup mode Changing the logon properties for a service By default the operating system assigns most services to the local system account You can reassign the service to a specific user account instead For more information see the Windows documentation To change the logon properties for a service 1 In the Session Manager window on the left navigation bar under Session Manager click Remote Management Under Remote Management click Services In the right pane double click the service that you want to change In the properties window on the Log On tab configure the logon properties that you want to use Viewing dependencies for a service Before stopping or disabling a service you should check its dependencies to determine if other services depend on it To view dependencies for a service 1 In the Session Manager window on the left navigation bar under Session Manager click Remote Management Under Remote Management click Services In the right pane double click the service that you want to change In the properties window the Dependencies tab provides information about the services that might be affected if you change the status of the service Supporting computers and servers remotely 111 Viewing and editing system files Viewing and editing system files The Edit System Files feature lets you view and edit text based system files
183. ring for installation Table 2 2 Installation options LAN Host Version Installs host server features supporting network connections only Select this option if you only want to receive connections or if you want to install pcAnywhere on two computers where one computer is a host and the other is a remote Remote Only Version Installs the features needed to connect to a host computer for remote control remote management and file transfer Does not include host server features Select this option if you only want to initiate connections or if you want to install pcAnywhere on two computers where one computer is a host and the other is a remote pcAnywhere Express Lets you connect to another computer using any Internet browser that supports ActiveX controls This installation option is unsupported pcAnywhere with DynIP Installs a custom package that bundles the full version of pcAnywhere with a 6 month trial version of DynIP This installation option is unsupported If you have a previous version installed During the installation process pcAnywhere automatically scans for a previous version If you are installing pcAnywhere on a computer that has pcAnywhere 9 2 1 or later pcAnywhere confirms whether you want to preserve existing configuration data before installing over the previous version How pcAnywhere handles the data conversion process depends on your operating system and the version of pcAnywhere that is inst
184. rk environment and which installation option you choose This chapter focuses on installing the full version of Symantec pcAnywhere from the installation CD If your administrator has provided a custom installation package some of the topics discussed in this chapter might not apply to you For more information contact your administrator If you are an administrator and need assistance with creating building and deploying custom installation packages for network installations see the Symantec pcAnywhere Administrator s Guide and the Symantec Packager Implementation Guide on the installation CD Before installing pcAnywhere ensure that your computer meets the system requirements Review the Readme file on the installation CD for any known issues Note Installation of Symantec pcAnywhere is not supported on encrypted file systems System requirements Symantec pcAnywhere runs on Windows 98 Me NT 2000 XP and requires at a minimum the resources that are listed in Table 2 1 to function properly Table 2 1 System requirements Windows XP Home m Intel Pentium or compatible processor at 233 MHz Edition Professional or higher 64 MB of RAM 128 MB recommended 32 MB of hard disk space VGA or higher resolution monitor CD ROM or DVD ROM drive Windows 2000 Intel Pentium or compatible processor at 150 MHz Professional Server or higher 64 MB of RAM 32 MB of hard disk space VGA or higher resolution monitor CD ROM or D
185. rst line of defense in protecting your computer and network from unauthorized access is to select the strongest type of user authentication that your computer environment supports In pcAnywhere user authentication is the process by which a user s credentials are verified against a directory or access list to ensure that the user has permission to access the host computer Symantec pcAnywhere supports a variety of authentication types The authentication type that you choose depends on your computing environment For example your administrator might use a directory server like Microsoft Active Directory Services ADS or Novell Directory Services NDS to create and maintain user accounts to control access to the network Securing your computer and sessions 157 Protecting a host computer from unauthorized access You must select an authentication type regardless of whether you are connected to a network If you are not sure which type to use contact your administrator Configuring a caller to use pcAnywhere Authentication Symantec pcAnywhere Authentication can be used on any operating system This method of authentication verifies whether a remote user has permission to connect to the host by checking the list of users and passwords that are maintained on the host computer This method of authentication is the least secure To configure a caller to use pcAnywhere Authentication 1 In the pcAnywhere Manager window on the left navigatio
186. rties window on the Settings tab under After an abnormal end of session select how many minutes to wait before proceeding with the security option 4 Select one of the following m Wait for anyone Keeps the host session running so that others can connect to it m Cancel Host Ends the host session to prevent other connections 5 To secure the host computer further check and secure by then select one of the following m Logoff user m Restart Host computer Lock computer This option is available on Windows NT 2000 XP only In Windows 98 Me this option starts the Windows screen saver if one is configured on the host computer Protect the screen saver with a password to prevent unauthorized users from accessing the computer 6 Click OK Starting a host session 66 Allowing others to control your computer Configuring a host computer to use directory services If your administrator has configured pcAnywhere to use directory services you can configure the host computer to register itself with the directory server upon startup This lets remote users who connect to the directory server find your computer As the host status changes the host computer updates its entry in the directory server so that remote computers can see the current status For more information see the Symantec pcAnywhere Administrator s Guide To configure a host computer to use directory services 1 2 In the pcAnywhere Manager window on the le
187. ryption requires both the host and remote users to have a digital certificate issued by a mutually trusted certificate authority The host and remote users must set up a connection item file that includes information about the digital certificate Configure a connection item to use public key encryption manually or using the Encryption Wizard Symantec pcAnywhere provides an Encryption Wizard to step you through the configuration or you can manually configure this information To configure a connection item to use public key encryption manually 1 In the pcAnywhere Manager window do one of the following To configure a host computer to use public key encryption click Hosts To configure a remote computer to use public key encryption click Remotes 2 Inthe right pane right click the connection item that you want to configure then click Properties 3 In the properties window on the Security Options tab in the Encryption level list click Public key 4 Check Deny lower encryption level to automatically disconnect if the computer that you want to connect to is using a lower level of encryption 5 To refuse a connection with a computer that uses a lower level of encryption check Encrypt user ID and password only 6 Inthe Private Key Container list select the name of the private key that is associated with your digital certificate 7 Inthe Certificate Common Name box type the common name of this certificate This informati
188. s In Windows 98 Me pcAnywhere lets you limit a user s access to computer drives on the host which include floppy disk drives CD ROM drives local drives for example drive C and network drives This option is not available in Windows NT 2000 XP because these operating systems provide their own methods of drive security which include user rights group policies and file and folder permissions Restricting access or limiting access to certain drives can also prevent remote users from performing some tasks To let remote users transfer synchronize or clone files on a local or network drive you must allow full access to that drive Symantec pcAnywhere lets administrators control access rights through the use of centralized policy management For more information see the Symantec pcAnywhere Administrator s Guide To restrict access to computer drives 1 In the pcAnywhere Manager window on the left navigation bar click Hosts 2 Inthe right pane under Hosts right click the connection item that you want to configure then click Properties 166 Securing your computer and sessions Securing sessions 3 Inthe Host Properties window on the Callers tab right click the caller item that you want to configure then click Properties 4 In the Caller Properties window on the Privileges tab click Set Drive Access In the Drive Access window select one of the following access rights for each drive that you want to secure
189. s administrative tool in Windows except that the tasks are performed remotely on the host computer You can start or stop a service change its startup mode change its logon properties and view dependencies You must be logged on to the host computer as a user with administrator rights Starting or stopping a service Use this procedure to start stop pause or resume a service For more information see the Windows documentation To start or stop a service 1 Inthe Session Manager window on the left navigation bar under Session Manager click Remote Management Under Remote Management click Services In the right pane right click the service that you want to change then select one of the following m Start Service m Stop Service m Pause Service m Resume Service Changing the startup mode of a service Use this procedure to change the startup mode of a service to automatic or manual or to disable the service Before stopping or disabling a service you should check its dependencies to determine if other services depend on it See Viewing dependencies for a service on page 110 For more information see the Windows documentation 110 Supporting computers and servers remotely Viewing services To change the startup mode of a service 1 In the Session Manager window on the left navigation bar under Session Manager click Remote Management Under Remote Management click Services In the right pane
190. s an Optimization Wizard to walk you through the performance settings The settings only take effect when you make a connection To start the Optimization Wizard 1 In the pcAnywhere Manager window on the left navigation bar click pcAnywhere Tools In the right pane under pcAnywhere Tools double click Optimization Wizard In the Introduction window click Next In the ColorScale window if you are using a low bandwidth connection for example a modem set the color level for the remote computer screen Lowering the number of colors that are displayed increases performance The default setting is 256 colors If a sharper display is more important to you than color use the 4 colors setting This setting changes the color to gray scale but provides sharper resolution Click Next In the Resolution Synching window check Reduce host desktop area to match remote This option works best if the display resolution on the remote computer is set to a lower level When you choose this option pcAnywhere synchronizes the resolution settings on the host computer to match the settings on the remote computer during the session After you end the session the default host settings are restored Click Next In the Desktop Optimization window select any of the following m Disable host s Active Desktop Turns off the Windows Active Desktop feature on the host computer Optimize desktop for remote control Turns off the screen sav
191. s any programs that are running The user will lose any unsaved data Remote Management Properties 2 Click OK 120 Supporting computers and servers remotely Ending a remote management session Ending a remote management session Ending a session returns you to the pcAnywhere Manager window The end of session options that are configured for the host connection item determine whether the host waits for another connection or is cancelled The caller rights that are configured for the host connection item determine whether the remote user is allowed to cancel the host To end a remote management session 1 In the Session Manager window on the left navigation bar under Session Manager click End Session 2 Inthe confirmation window click Yes If you have permission to restart the host computer you can choose whether the host should accept other connections or cancel the host by restarting the computer Chapter Transferring files and folders This chapter includes the following topics m About pcAnywhere File Manager m Changing file transfer preferences m Starting a file transfer session m About synchronization and cloning 122 Transferring files and folders About pcAnywhere File Manager About pcAnywhere File Manager The pcAnywhere File Manager lets you quickly navigate to the files and folders that you need transfer files and folders to and from another computer and synchronize content Files transfer
192. s include a cable or DSL router which lets multiple computers share a single Internet connection The router uses Network Address Translation NAT technology to make this address sharing possible When you subscribe to a broadband service your Internet service provider ISP assigns you a single IP address In a sharing situation this IP address is assigned to the router The router in turn generates new IP addresses and assigns them to the individual computers that share the connection 22 Introducing Symantec pcAnywhere How Symantec pcAnywhere works These router assigned IP addresses are private and cannot be seen from the Internet The only address that can be seen from the Internet is the IP address that is assigned to the router Host computer Router 192 168 1 2 101 101 101 1 192 168 1 3 Remote Internet t pees 192 168 1 4 Port to IP mapping table To support inbound connections from a pcAnywhere remote you must configure the router to direct incoming data from the pcAnywhere ports to the router assigned IP address of the host computer For pcAnywhere connections you must map the following pcAnywhere port numbers to the private IP address of the host computer which is assigned by the router m 5631 data m 5632 status This port mapping configuration is done in the administrator properties for the router which is typically accessible through a Web browser The location of the port mapping settings va
193. s tab click Synchronize Under Remote folder type the full path to the folder on the remote computer with which you want to synchronize Under Host folder type the full path to the folder on the host computer with which you want to synchronize Click Add Click OK Sending a command line Symantec pcAnywhere lets you include command lines in a command queue file This feature functions similarly to the Run feature in Windows For example you can send commands to create a directory on a host computer and run an executable file to silently install a program in that directory The executable file must be on the host computer You can include a command in the queue file to copy the executable file to the host computer See Copying or moving a file on page 138 To send a command line 1 In the pcAnywhere Manager window on the left navigation bar click Command Queues Do one of the following To configure an existing command queue file right click the file then click Properties m To configure anew command queue file on the File menu click New gt Item On the Commands tab click Run command Automating file transfer and management tasks 143 Creating a command queue file to automate tasks Under source type the command line and parameters that you want to run on the host To run an executable file on the host the file must be located on the host computer and you must type the full path to the file
194. sesenseseeseseeseseeses 109 Changing the startup mode Of a service essesessissiesesseesesseeseeseeseeseesees 109 Changing the logon properties for a service ssseseeseeseeseeseesresressesees 110 Viewing dependencies for a service veces 110 Viewing and editing system files ose es eseseeeesssesesssssssasesesesenenees 111 Viewing and editing the system registry cc sess esesesesteeeeeseteeeseseseeeeees 112 Viewing the event 10g nerc iei a A A A R 112 Filtering OE E E A AAA 113 Viewing and uninstalling programs ss sssssssssessssressesresreseesseseessesresseseeseesees 113 Changing the computer state remotely oc cesessseseseeesesesesesesesesesesesesees 114 Restarting or shutting down a host computer during a remote management SESSION sesseessessssesssesssseesecsssseesscsesseesscessssesessesseeee 114 Locking a computer or logging off a user during a remote management sessio asesi et E RA 115 Sending system state commands to one or more compute s 116 Ending a remote management session oo cece eeeeeseseeeseseeeetseeeeeseseeeees 120 Transferring files and folders About pcAnywhere File Manager cesssssssessssesseessesesseessesesseecasseseeeeaseeees 122 Getting to files QUICKLY sna rrpeeiprrapeeiri ti iri enipe a ANENE err ih 123 Managing files and folders isesrsesriciisrerissssoersrivorerisissrerer nsoersisieseroisns 125 Comparing folders iscsi ih ed etre a a eiS 127 Changing file transfer preferences
195. splay settings during a remote control session 00 95 Changing the background colors wo eseesescsesesesssesesssessssasasssaeaees Configuring remote Printing eee eseseseseeesesssesesessssssssssaeasaes Transferring the contents of the Windows clipboard oo eeseseeeseeees Chatting online with another user c cccseseseeseseeseesesesesesesesesesesesees Connecting to a computer that does not have a waiting host Configuring a thin host for initial Use eee seseeceeeesseseeeeeseeseseeeees Editing a thin host configuration Ending a remote control session sssssesessseseeeeseeeeeeeeacsesceeeecasseseeeeaseesenees Supporting computers and servers remotely About Symantec pcAnywhere Remote Management tools 0 104 User rights requirements for remote management oes eseeeeeee 104 Starting a remote management SESSION seseceseeseesesseseeseesessessesseseeeeees 104 Managing tasks remotely neede nana tA V 105 Viewing or changing program status s ssessesseeseeseeseeseeseesresreseeseeseesees 105 Viewing or changing process status sessessesseeseeseesesreeseeseeseeseeseereesees 106 Running DOS commands wavsiecssscesssevesesiesscesxensdesodesdeesesesdsesotesduesoseassedobevevese 107 Editing the exclusion list aeisi i 107 9 10 Contents Chapter 7 Viewing SERVICES anise a A AAEE leiesvencussevence ssussdenssevsstats ceassaatepeads 109 Starting or stopping a Service sesesessesesseressesesseressesesen
196. ss rights As a host user you can specify who can connect to your computer and what they are allowed to do By default pcAnywhere restricts remote users from cancelling a host session and sets an inactivity time limit to protect against denial of service Symantec pcAnywhere lets you further limit users who connect to your computer from performing certain functions for example restarting your computer Depending on your operating system you can also restrict users from accessing specific drives See Restricting access to computer drives on page 165 Symantec pcAnywhere lets administrators control access rights through the use of centralized policy management For more information see the Symantec pcAnywhere Administrator s Guide Configuring caller rights Caller rights let you limit the level of access that a remote user has to your computer You can control whether a user can perform certain functions such as restarting your computer or cancelling your host session You can also prevent users from performing file transfer operations or stopping a process that is running If you want to let a remote user synchronize or clone folders on your computer you must enable upload and download privileges You must enable the use of the Ctrl Break command to let a remote user perform certain remote management tasks To configure caller rights 1 In the pcAnywhere Manager window on the left navigation bar click Hosts 2 Inthe ri
197. st first pause the queue To pause the Command Queue 1 Inthe Session Manager window on the left navigation bar click Command Queue 2 On the left navigation bar under Command Queue click Pause Queue Removing a command from the command list Symantec pcAnywhere lets you remove commands from the command list so that they are not included in the command queue file To remove a command from the command list 1 Inthe Session Manager window on the left navigation bar click Command Queue 2 Inthe right pane under Command list select the command that you want to remove 3 On the left navigation bar under Command Queue click Remove Command 150 Automating file transfer and management tasks Creating a command queue file during a session Arranging commands in the command list Symantec pcAnywhere runs the commands that are in the Command Queue sequentially starting with the first item in the list New commands are added to the bottom of the list Symantec pcAnywhere lets you rearrange the order of the commands in the command list To arrange commands in the command list 1 In the Session Manager window on the left navigation bar click Command Queues 2 Inthe right pane under Command list select the command that you want to move 3 On the left navigation bar under Command Queue do one of the following m To move a command up in the order of commands click Move Up To move a command down in the order of com
198. t on page 107 To run a DOS command 1 In the Session Manager window on the left navigation bar under Session Manager click Remote Management Under Remote Management click Command Prompt In the right pane under Command Prompt type the command that you want to run 4 Click Enter 5 To clear the command prompt window and run another command click New 6 To stop a command while it is running click Ctrl Break Editing the exclusion list Symantec pcAnywhere maintains a list of unsupported commands in an exclusion list If you type a command that is included in this list pcAnywhere traps the command then prompts you to switch modes If you type the Edit command pcAnywhere prompts you to select Edit System Files then displays the file that you requested in the right pane of the Edit System Files window For other commands in the exclusion list pcAnywhere prompts you to switch to remote control mode The Command Prompt may become unresponsive if you type an unsupported command that is not included in this list Symantec pcAnywhere lets you manage the exclusion list by adding or removing commands This includes custom key mapping executable commands and other user defined commands 108 Supporting computers and servers remotely Running DOS commands Editing the exclusion list during a session Symantec pcAnywhere lets you edit the exclusion list of unsupported commands while you are connected to the host compute
199. t Tool detects that your computer is not configured to support a specific security feature that feature is not included in the scan Running the Host Assessment Tool When you open the Host Assessment Tool the main window lists the names of the host connection items that are located in the pcAnywhere data directory Securing your computer and sessions 177 Assessing host security Figure 9 1 shows the Host Assessment Tool window Figure 9 1 Host Assessment Tool window Host Assessment Tool pcAnywhere host connection items a ible DSL AL Encryption is not enabled gt Caller authentication type does not centrally manage user credentials gt Option to confirm a remote connection is not enabled gt Lock computer option is not enabled Host waits for other connections if session ends abnormally Security settings Host waits for other connections if session ends normally and status Caller authentication type passes user credentials in a secure format indicators Number of allowed logon attempts limited to 3 or fewer Time allowed to complete logon is 3 minutes or less Information about a security setting General security information If you moved the host connection items bhf files to another directory no host names are listed You must specify the new location of the host connection items before running a scan See Specifying the location of the host connection items on page 178 178
200. t configure the parallel port in the BIOS for bi directional operations and use a bi directional null parallel cable Serial connections on Windows NT 2000 XP require an available COM port and a serial null cable For direct connections the settings on both computers must match Table A 2 explains the port settings that you can control Table A 2 Custom port settings Speed Controls the speed of the connection Most 38 400 newer computers can handle speeds of 38 400 or greater Parity Checks for errors on the communications None line To increase performance click None Most operating systems and modems have their own methods of validating data integrity 202 Customizing connection devices Customizing direct connections Table A 2 Custom port settings Flow control Controls the flow of information between RTS CTS computers For direct and modem connections use RTS CTS RTS is a request to send status message used to verify that the computer is ready to receive information CTS is a clear to send status message used in response to an RTS message Started by Controls the method by which a session Carrier detect DCD begins Ended by Controls the method by which a session ends Carrier detect DCD To customize direct connections 1 In the pcAnywhere Manager window on the left navigation bar do one of the following m To customize settings for the host session click Hosts m To c
201. talled printers If the host user has not configured remote printing you can print files to the default printer for the host computer When adding a printer the host user must have the correct drivers for the remote computer pcAnywhere prompts you for the location of the printer what port to use and other configuration information Controlling another computer remotely 97 What you can do during a remote control session To configure remote printing 1 2 4 In the pcAnywhere Manager window on the Edit menu click Preferences In the pcAnywhere Options window on the Remote Printing tab click Add Printer To find this tab click the left and right arrows in the pcAnywhere Options window to scroll through the list Follow the on screen instructions to set up the information for the printer on the remote computer If the printer that the remote computer uses is not listed you must install the drivers first then repeat this procedure Click OK Transferring the contents of the Windows clipboard The Windows clipboard contains information that is cut or copied from another application During a remote control session you can transfer text or graphics contained in the clipboard between the host and remote computers For more information see the documentation for your operating system To transfer the contents of the Windows clipboard 1 In the Session Manager window under Remote Control click Transfer Clipboard
202. te basis U S only Consumer only 900 646 0026 http www symantec com region reg_ap 61 2 8879 1000 Fax 61 2 8879 1001 http www symantec com region reg_eu 353 1 811 8032 Portuguese http www service symantec com br Spanish http www service symantec com mx Brazil 55 11 5189 6300 Mexico 52 55 5322 3681 Mexico DF 01 800 711 8443 Interior Argentina 54 11 5382 3802 Every effort has been made to ensure the accuracy of this information However the information contained herein is subject to change without notice Symantec Corporation reserves the right for such change without prior notice April 2 2003 Contents Service and Support Solutions Chapter 1 Chapter 2 Introducing Symantec pcAnywhere About Symantec pcAnywhere o cscssssssssseeeseseesssscssessessssssesssseeseseees 14 Components of Symantec pcAnywhere s sssssessssssesessesseesessresresresresrereesreseesees 15 SYMANCEC LOOMS E EEEO E S 16 Thed pary tOOMS annoncer einn a n E N 17 Unsupported LOIS yra r ara A EEEE 18 How Symantec pcAnywhere works ss sssssssssssssrssrssresresresresresresresresnesnesneseess 19 Understanding the difference between a host and a remote 4 19 About remote Control wo eeeeeeeseseseeesesesesessesesesssessnesseseseseseeeeeeeees 19 About remote management and file transfer 0 eee este tees eeeee 20 How connections are Made sarsisssrserisrsiisiseoreesiirsivirrin iere 20 About connecting
203. te control session See Starting a remote control session on page 86 What you can do with Symantec pcAnywhere Symantec pcAnywhere lets you connect to another computer to troubleshoot and resolve computer problems support and maintain servers transfer files and work from a remote location Symantec pcAnywhere lets you set up your computer as a host so you can do the following m Remotely connect to it when working from a remote location m Let someone in another location help you solve a computer problem m Host presentations and demos over a conference connection See Allowing others to control your computer on page 47 Symantec pcAnywhere lets you take control of another computer so you can do the following m Help another user troubleshoot a computer problem m Access software email or other resources on another computer m Print files that are stored on another computer to a printer at your location See Controlling another computer remotely on page 71 24 Introducing Symantec pcAnywhere Where to find more information Symantec pcAnywhere lets you access commonly used administrator tools directly from the pcAnywhere Session Manager so you can do the following m Connect to a remote server to troubleshoot problems and perform routine maintenance m Troubleshoot and resolve computer problems quickly m Monitor computer performance m Remotely install and remove software m Deploy software patches and upg
204. te key pair This option is available if your computing environment supports it The host and remote users must have a digital certificate that is issued by a mutually trusted certificate authority The host and remote users must provide each other with a copy of their digital certificates See Configuring pcAnywhere to use public key encryption on page 171 On the left navigation bar under Actions click Start Connection Symantec pcAnywhere prompts you for caller logon credentials to connect to the pcAnywhere host If the host computer is running Windows NT 2000 XP the operating system might prompt you for computer logon credentials 90 Controlling another computer remotely Starting a remote control session Adding TCP IP addresses to a host search Symantec pcAnywhere lets you add subnets to include in a host search so you can search for hosts across the network You might need to perform this procedure if the TCP IP host computer to which you want to connect does not appear in the host list You must have access rights to the subnets that you want to search To add TCP IP addresses to a host search 1 In the pcAnywhere Manager window on the left navigation bar click Quick Connect In the right pane under Subnet search criteria click Configure TCP IP In the pcAnywhere Options window on the Remote Communications tab under TCP IP options type the computer name or IP address of the computer that you want to inclu
205. ted The left pointing arrow transfers files from the computer to which you are connected to your computer Transferring files and folders 131 Starting a file transfer session Cancelling a file transfer operation Depending on the speed of your connection and the number and size of the files that are included in the operation you can cancel the transfer of the file that is currently being sent or cancel all files in the operation This action does not affect files that have already been sent To cancel a file transfer operation Inthe File Transfer window select one of the following m Cancel Task Cancels the file that is currently being sent m Cancel All Cancels all files in the operation that have not already been sent Pausing a file transfer operation Depending on the speed of your connection and the number and size of the files that are included in the operation you can pause a file transfer operation view the Command Queue and make changes This action does not affect files that have already been sent See Viewing the Command Queue during a file transfer operation on page 131 To pause a file transfer operation Inthe File Transfer window click Pause Viewing the Command Queue during a file transfer operation While a file transfer is in progress pcAnywhere lets you select additional files for transfer and lets you perform other tasks These operations are sent to the Command Queue to wait until the operati
206. the Edit menu click Preferences In the pcAnywhere Options window on the Event Logging tab check Enable NT event logging To find this tab click the left and right arrows in the pcAnywhere Options window to scroll through the list Monitoring and recording sessions 185 Monitoring events in Symantec pcAnywhere Select one of the following m Record NT event log on central server You must provide the location of the server and any necessary logon information See Sending logging information to a central server on page 185 m Record in local NT event log Click Select Events In the Select Events to Log window select the events that you want to log Logging some types of file access events for example tracking executable files that are launched on the host computer can degrade system performance See Logging file access events on page 187 Click OK Sending logging information to a central server Symantec pcAnywhere lets you send information about pcAnywhere events to a central server so that others can access it Sending log files to a secure central server protects the security of the log files and frees the resources on the local computer from storing large log files Generating pcAnywhere log files on a central server Symantec pcAnywhere log generation sends information about pcAnywhere events to a pcAnywhere generated log file You must have access rights to the server on which you want to create
207. the Host Administrator tool that provides the files required for remote management of a host computer using Distributed Component Object Model DCOM technology Remote Access Perimeter An administrator tool that lets you scan your network for Scanner unsecured hosts This tool is available only on the Corporate CD For more information see the Symantec pcAnywhere Administrator s Guide Symantec LiveUpdate The Symantec technology that lets installed Symantec products connect to a Symantec server automatically for program and virus definitions updates This ensures that you have the most current software updates that are associated with your version of pcAnywhere 16 Introducing Symantec pcAnywhere Components of Symantec pcAnywhere Symantec tools Symantec pcAnywhere provides the following additional Symantec tools to assist in using and administering pcAnywhere Most of these tools are available on the installation CD in the Tools folder Symantec Packager is a separate installation option on the main installation window Table 1 2 describes the Symantec utilities that are available These tools must be installed separately Table 1 2 Symantec utilities OLE Automation APIs Provides APIs for writing custom programs to automate certain functions in pcAnywhere For more information see the Symantec pcAnywhere OLE Automation Guide on the installation CD Policy Management snap ins Provides
208. the authentication method that you specified earlier See Choosing an authentication type on page 156 14 Click Finish The host item is added to Hosts window Configuring a host using advanced properties For more control over your connections use the Advanced option to create new host connection items Advanced properties provide access to all available host configuration options This includes options that are not available in the Host Setup Wizard such as two factor authentication and public key encryption When creating a host connection item using advanced properties you must do the following m Specify the connection device that the host computer uses See Selecting a host connection device on page 55 m Specify host startup and end of session options See Setting the host startup options on page 62 See Setting end of session options on page 63 m Configure at least one caller account See Choosing an authentication type on page 156 Selecting a host connection device A connection device is the interface that handles communications between the host and remote computers A host computer can wait for a connection from two devices For example you can set up your office computer to wait for a network connection from other coworkers or a direct connection from your laptop computer A host can accept only one connection at a time After establishing a connection on one device the other device is not
209. the multiple remote host users hold a conference on page 68 Protect Item Lets you protect the connection item with a See Protecting password configuration settings on page 174 Specifying a host name Symantec pcAnywhere uses the Windows computer name or IP address as the default host name This is the name that appears in the host list when a remote user searches for a host computer Symantec pcAnywhere lets you specify a custom name although this is not recommended if your computer is attached to a network Your administrator might determine this setting for you To specify a host name 1 In the pcAnywhere Manager window on the Edit menu click Preferences 2 Inthe pcAnywhere Options window on the Host Operation tab select one of the following m User defined Lets you specify a new name for the host computer In the text box type a host name Windows computer name Uses the Windows computer name or IP address that is assigned to the host computer Symantec pcAnywhere uses this setting by default 3 Click OK Configuring a host using the Host Setup Wizard The Host Setup Wizard simplifies the process of setting up a host computer so that other users can connect to it Symantec pcAnywhere offers some advanced configuration options such as public key encryption that are not available in the wizard After you finish the Host Setup Wizard the new host connection item is placed in the Hosts window where
210. the pcAnywhere Manager window on the Edit menu click Preferences In the pcAnywhere Options window on the Host Communications tab check Do not display host in TCP IP search results Click OK 162 Securing your computer and sessions Protecting a host computer from unauthorized access Calling back remote users The Callback feature provides another method for confirming the identity of a remote user who is connecting over a modem or ISDN When a remote user attempts to connect to the host the host computer terminates the connection then calls back the remote computer at a preconfigured number If the remote computer is not waiting for a connection at that number the host cancels the session To call back remote users 1 2 3 4 5 6 In the pcAnywhere Manager window on the left navigation bar click Hosts In the right pane under Hosts right click the connection item that you want to configure then click Properties In the Host Properties window on the Callers tab right click the caller item that you want to configure then click Properties On the Callback tab check Callback the remote user x Identification Callback Privileges Protect Item I Callback the remote user Phone number Q If you g pomp d blank the caller will be ion is made Type the phone number for the remote modem Click OK Securing your computer and sessions 163 Limiting access rights Limiting acce
211. the setup program then continue with the installation procedures See Running the setup program manually on page 32 In the Welcome window click Next Accept the terms of the license agreement then click Next In the Customer Information window type a user name Type an organization name Click Next In the Destination Folder window do one of the following m To install pcAnywhere in the default data directory click Next m To change the installation directory click Change In the Change Current Destination Folder window browse to the folder location in which you want to install pcAnywhere then click OK Then in the Destination Folder window click Next 10 11 Installing Symantec pcAnywhere 31 Installing Symantec pcAnywhere In the Custom Setup window do one of the following m To install pcAnywhere using the program default settings click Next m To customize the installation or install administrator tools select the components that you want to include or exclude from the installation then click Next You can modify the installation settings after installation See Modifying installation settings on page 33 In the Ready to Install the Program window select the programs that you want to place on the desktop as a shortcut The pcAnywhere program icon is placed on the desktop by default If you do not want to create this shortcut on your desktop clear the Symantec pcAnywhere check box Click
212. this information it is added to all of the host connection item files that are stored in the pcAnywhere default data directory See Choosing an authentication type on page 156 The configuration settings for a host connection item are grouped by tabs Table 4 1 explains where to find the settings that you need Table 4 1 Overview of host settings Connection Info Lets you select the connection device for the session and select the performance optimization setting for low bandwidth or high bandwidth connections A host can wait for a connection on two separate devices See Setting up a host computer on page 48 Settings Lets you select the host startup and end of See Setting the host session options startup options on page 62 Callers Lets you set up logon accounts for See Choosing an individuals or user groups and specify authentication type which level of access the user should have on page 156 and Configuring caller rights on page 163 Security Options Lets you set security options for See Securing your connections and logons and data encryption levels computer and sessions on page 155 and Monitoring and recording sessions on page 181 50 Allowing others to control your computer Setting up a host computer Table 4 1 Overview of host settings Conference Lets you set up a conference so that See Letting multiple remote users can log on to
213. ting to your office computer from home To restrict control of the keyboard and mouse 1 In the pcAnywhere Manager window on the left navigation bar click Hosts 2 Inthe right pane under Hosts right click the connection item that you want to configure then click Properties 3 Inthe Host Properties window on the Security Options tab select one of the following Host and Remote Lets both users control the keyboard and mouse Host Locks the keyboard and mouse on the remote computer during a session m Remote Locks the keyboard and mouse on the host computer during a session 4 Click OK Setting inactivity time limits for sessions Unless the host is configured as a conference host only one remote user can connect to a host computer at a time Other remote users are denied service until the original remote user disconnects Limiting the length of time that a user can stay connected and configuring the host to automatically disconnect after a specified length of inactivity can protect the host from denial of service When setting a time limit for a session ensure that you allow remote users sufficient time to perform their tasks This option sets a time limit for all sessions Symantec pcAnywhere also lets you configure time limits for individual callers See Setting time limits for callers on page 164 To set inactivity time limits for sessions 1 In the pcAnywhere Manager window on the left navigation bar c
214. to host upon connection Type your logon name Type your password 6 If you are connecting to a Windows NT 2000 XP host and have been assigned to a domain type your domain name using the following format domain user 7 Click OK Automatically reconnecting if the host is busy Symantec pcAnywhere lets you configure a remote connection item to reattempt the connection automatically at specific time intervals if a connection fails A connection might fail because the host is busy because of a network problem or for a variety of other reasons that might be resolved by reconnecting 86 Controlling another computer remotely Starting a remote control session To automatically reconnect if the host is busy 1 In the pcAnywhere Manager window on the left navigation bar click Remotes 2 Inthe right pane under Remotes do one of the following To configure an existing connection item right click the item then click Properties m To configure a new connection item on the File menu click New gt Item gt Advanced 3 In the Remote Properties window on the Settings tab under Connection options select the number of times that you want pcAnywhere to reconnect to the host after a failed connection 4 Select the number of seconds pcAnywhere should wait between connection attempts 5 Click OK Starting a remote control session Symantec pcAnywhere requires a user name and password for all host sessions For security
215. transfer and management tasks such as synchronizing folders on your work and home computers at the end of each day Use the command queue files with the Windows Task Scheduler to run the queue automatically See Scheduling a command queue file to run automatically on page 153 Note The Command Queue replaces the AutoTransfer feature that was provided in earlier versions of pcAnywhere Symantec pcAnywhere provides an ATF Converter tool which lets you convert AutoTransfer atf files that were created in pcAnywhere 10 0 or later to command queue files The ATF Converter tool is located in the Unsupported folder on the Symantec pcAnywhere CD Command Queue tasks Command Queue operations Figure 8 1 shows the Command Queue window during a session Automating file transfer and management tasks Creating a command queue file to automate tasks Figure 8 1 Command Queue window during a session Network Cable DSL chf Symantec pcAnywhere Remote MAE Fie Edt Task Actions Help Command Queue Session Manager A Remote Control operation source Destination status ASE RemoteD projects Host C Documents Completed B Remote Management Remote D projects Host C Documents Completed Remote D projects Host C Documents Completed Copy Remote D projects Host C Documents Completed Command Queue Copy RemoteD projects Host C Documents Completed CA Show Chat New entry
216. ts and how frequently they occurred Data only formats contain only the events that occurred during the session You can save data only reports in comma delimited format or fixed field format To create an activity log report 1 In the pcAnywhere Manager window on the left navigation bar click pcAnywhere Tools 2 Inthe right pane under Application double click Activity Log Processing In the Activity Log Processing window click Report 4 Inthe Choose Input Log file window select the event log file pl9 from which you want to generate a report 5 In the Host and Remote Session Log Report window select the report format that you want to use Type the date range for the report Click OK In the Select Destination File For Output window type a name for the report Fully formatted reports use a log extension Comma delimited reports use a csv extension Fixed field reports use a txt extension 9 Click Save 10 To view the file in the confirmation dialog box click Yes Monitoring and recording sessions 189 Recording and replaying sessions Archiving or deleting log file data Symantec pcAnywhere generated log files are not cleared automatically New log information is appended to these log files causing them to increase in size When a log file becomes too large you can archive or delete older data To archive or delete log file data 1 In the pcAnywhere Manager window on the left navigation bar click pcAnywh
217. ues CSV format file You can also forward the file to others by email if the email program that is installed on your computer supports MAPI Examples of MAPI enabled email programs include Microsoft Outlook Non MAPI enabled email programs might not support this feature To view the event log 1 In the Session Manager window on the left navigation bar under Session Manager click Remote Management 2 Under Remote Management click Event Log In the right pane in the list box at the bottom of the window select the log that you want to view The System Log is displayed by default Supporting computers and servers remotely 113 Viewing and uninstalling programs 4 To view more information about a specific event double click it 5 To save the file on the remote computer click Save Locally Filtering events Use event filtering to view only the types of events that you want to see For example you can filter the log to display only the warning messages This reduces the amount of information that is displayed in the window and helps you quickly find the information that you need To filter events 1 Inthe Session Manager window on the left navigation bar under Session Manager click Remote Management Under Remote Management click Event Log In the right pane click Filter In the Event Filter window select only the types of information that you want to view Clear the check next to an item if you do not want to v
218. uring your computer and sessions 159 Protecting a host computer from unauthorized access Configuring a caller to use RSA SecurlD RSA SecurID is a type of two factor authentication SecurID validates users against a security code which is generated by an authenticator and a user provided PIN Symantec pcAnywhere supports SecurID if your network is configured to support it For more information about configuring pcAnywhere to use SecurID see the Symantec pcAnywhere Administrator s Guide Note To use RSA SecurID authentication the host and remote computers must both be running pcAnywhere 11 0 To configure a caller to use RSA SecurlD 1 2 In the pcAnywhere Manager window on the left navigation bar click Hosts In the right pane under Hosts right click the connection item that you want to configure then click Properties In the Host Properties window on the Callers tab under Authentication type click RSA SecurID Under Caller list click the New Item icon In the Caller Properties window on the Identification tab type the user logon name This logon name must represent a valid user on the RSA ACE server Click OK 160 Securing your computer and sessions Protecting a host computer from unauthorized access Configuring a caller to use Web based authentication Web based authentication types validate users by checking a user list that is associated with the Web based service Symantec pcAnywhere su
219. using the Host Setup Wizard ssssseeeseeseseerreeereesesee 50 Configuring a host using advanced properties 0 55 Selecting a host connection device wees 55 Configuring a host network CONNECTION sseseseesessseessesesreresrsreereresreresees 57 Configuring cable modem CONNECTIONS ieee eeeseseeeeeeeeees 58 Configuring DSL or ADSL connections es sssssseseeseeresresseereeseeseeseereeseesee 58 Configuring a host modem connection oo eee ese eseeeseetetesesesesesesesees 58 Changing the number of rings for incoming modem connections 59 Configuring an ISDN CONNECTION ee eeseeseeeseteteeeeseeeeeaeaceeseteeaseeseeees 60 Configuring a direct connection to the host ce eeessssseeseeeseseeeeseaees 61 Setting the host startup Options wc eseseseeceeeeeeeeeesesesseeeeeseeeeeees 62 Setting end of session options Configuring a host computer to use directory Services eseese 66 Starting a host session 0 eseieasaesed veh E 66 Waiting for a connection from a remote computer wees eee 67 Calling a remote COMPUET occ nennen e 67 What you can do during a host session oo eseseeeseseseeeseeeseseesseeeeeseeees 68 Letting multiple remote users hold a conference woes eeeseeeeeeeees 68 Configuring a conference DOST ieiinseriieriira iriiri i e A 69 Starting a CONLETEH CE riaa E ER E ER 70 Ending a Ost SESSIO missie taisei ieoten Oiar ETETE EEEa AAEE 70 Chapter 5 Chapter 6 Contents Controlling another computer remotely Managing re
220. ustomize settings for the remote session click Remotes In the right pane right click the connection item that you want to configure then click Properties In the properties window on the Connection Info tab select the port that you want to use Click Details Select the connection preferences that you want to use Click OK Symbols atf files 18 bhf files 48 chf files 72 csv files 188 log files 188 tcd files 190 191 scn files 194 txt files 188 A access privileges 163 Active Desktop 43 Active Directory Service authentication 157 activity logs 188 activity reports 188 adapters 196 ADS authentication 157 ADSL 58 80 archives 189 authentication about 156 directory server 157 FTP 160 HTTP 160 HTTPS 160 local computer 157 NT 158 SecurID 159 Windows 158 automated file transfer files 18 AutoTransfer See Command Queue B background colors 95 bandwidth direct connections 62 ISDN connections 61 bandwidth continued modem connections 59 network connections 58 bitmaps transferring in clipboard 97 broadband 21 58 80 Cc cable modems 21 58 79 cache files 45 call waiting 59 Callback 162 caller accounts password protecting 175 restricting access to drives 165 specifying rights 163 caller rights 163 CAPI configuring on remote 80 82 customizing connections 200 carrier detect 202 certificate store 172 certificates 171 chat sessions 98 checkerboard background 95 Class D addresses
221. vigation bar click Remotes 2 Inthe right pane right click a connection item in the list then click Add to Favorites Setting up a remote computer Symantec pcAnywhere lets you set up a remote computer by modifying an existing connection item or creating a new one Symantec pcAnywhere provides the following default connection items which are preconfigured to optimize security and performance m Remote Management m Modem m Direct m Network Cable DSL m File Transfer The Remote Management and File Transfer connection items are preconfigured for TCP IP connections Controlling another computer remotely 73 Setting up a remote computer Symantec pcAnywhere lets you configure new connection items using the following m The Remote Setup Wizard See Configuring a remote connection using the Remote Setup Wizard on page 73 m Advanced properties See Configuring a remote connection using advanced properties on page 76 To quickly connect to a host computer with minimal configuration use Quick Connect See Connecting to another computer using Quick Connect on page 88 Configuring a remote connection using the Remote Setup Wizard The Remote Setup Wizard simplifies the process of configuring a remote connection item to connect to a host computer Symantec pcAnywhere offers some advanced configuration options such as public key encryption and directory services that are not available in the wizard Aft
222. w the user name and password as well as the IP address of the host computer If the host computer is connected to a network that is inside a firewall remote users who are outside the firewall must have a way to connect to the network through a Remote Access Service RAS or virtual private network VPN This information must be provided by an administrator In some corporate environments a network administrator might set up a directory server to manage information about network users and resources If so you can configure pcAnywhere to use the directory service to locate the host computer See Configuring a remote computer to use directory services on page 84 Controlling another computer remotely 79 Setting up a remote computer To configure a remote network connection 1 In the pcAnywhere Manager window on the left navigation bar click Remotes 2 Inthe right pane under Remotes do one of the following m To configure an existing connection item right click the item then click Properties m To create a new connection item on the File menu click New gt Item gt Advanced 3 Inthe Remote Properties window on the Connection Info tab select one of the following m TCP IP m SPX m NetBIOS 4 Select one of the following start modes m Remote Control m Remote Management m File Transfer See Choosing the start mode for a remote session on page 41 Symantec pcAnywhere lets you switch modes during a session
223. where File Manager Deleting a file or folder Symantec pcAnywhere lets you delete files and folders on either the host or remote computer To delete a file or folder 1 In the File Transfer window select the file or folder that you want to delete 2 Press Delete 3 In the confirmation dialog box click Yes Renaming a file or folder Symantec pcAnywhere lets you rename files and folders on either the host or remote computer To rename a file or folder 1 In the File Transfer window select the file or folder that you want to rename 2 On the File menu click Rename 3 Type anew name 4 Press Enter Copying a file or folder Symantec pcAnywhere lets you copy a file or folder from one computer to another To copy a file or folder 1 In the File Transfer window right click the file or folder that you want to copy then click Copy 2 Navigate to the location on the other computer where you want to place the copy Right click then click Paste 4 Inthe confirmation dialog box click Yes Transferring files and folders 127 Changing file transfer preferences Comparing folders The Compare Folders feature lets you quickly determine how closely the contents of two folders match Symantec pcAnywhere compares the contents of the folders on the host and remote computers and highlights any differences Symantec pcAnywhere performs comparisons at the folder level To compare the contents of subfolders you must open each subf
224. where lets you send logged events to the local computer or to a secure central server For local logging host initiated events are logged on the host computer Remote initiated events are logged on the remote computer To log events on a central server you must have access rights to the server See Sending logging information to a central server on page 185 To generate a pcAnywhere log file 1 2 3 Monitoring and recording sessions 183 Monitoring events in Symantec pcAnywhere In the pcAnywhere Manager window on the Edit menu click Preferences In the pcAnywhere Options window on the Event Logging tab check Enable pcAnywhere log generation To find this tab click the left and right arrows in the pcAnywhere Options window to scroll through the list pcAnywhere Options xi mJ Enable SNMP traps Remote Communications File Transfer Event Logging Directory Services _4 r Trap destinations HY Enable pcAnywhere log generation T Record pcAnywhere log on central server Path IV Record in local pcAnywhere log Browse Advanced Add Remove Tiest Y Enable NT event logging I Record NT event log on central server Computer Advanced I Record in local NT event log Browse Test Select Events Select one of the following Record pcAnywhere log on central server You must provide the location of the server and any necessary logon information
225. y is known as a Man in the Middle attack The recipient has no way of verifying that the data actually came from the person who originally sent it See Configuring pcAnywhere to use symmetric encryption on page 170 About public key encryption Public key encryption requires that both the sender and recipient have a digital certificate and an associated public private key pair The public key is freely available however the private key is a closely guarded secret The private key can decrypt what the public key encrypts Like symmetric encryption public key encryption encrypts and decrypts data using the same set of symmetric cryptographic keys The difference is in the key exchange protocol that is used While symmetric encryption uses an anonymous protocol public key encryption uses a strongly authenticated protocol Securing your computer and sessions 169 Using encryption to protect data During the key exchange the sender generates a symmetric key and encrypts it using the recipient s public key Only the recipient can decrypt this data using a private key which is never exchanged For this reason public key encryption is invulnerable to a Man in the Middle attack See Configuring pcAnywhere to use public key encryption on page 171 Understanding the performance trade offs When deciding whether to use encryption and which method to use you must balance performance with the need for security Using strong encrypt
226. you can edit its properties Allowing others to control your computer 51 Setting up a host computer To configure a host using the Host Setup Wizard 1 In the pcAnywhere Manager window on the left navigation bar click Hosts 2 On the File menu click New gt Item gt Use Wizard Host Setup Wizard High bandwidth cable DSL LAN ISDN 3 Inthe Host Setup Wizard window select a connection type See Selecting a host connection device on page 55 4 To increase performance for low bandwidth connections for example modems under Optimized for click Low bandwidth This option lowers the video resolution on the host screen to optimize speed The default setting is High bandwidth which optimizes the connection for speed and video resolution 52 Allowing others to control your computer Setting up a host computer 5 Click Next Host Setup Wizard 6 Under Host start up options select any of the following Launch with Windows Automatically starts the host session when the host computer is started Lock computer On Windows NT 2000 XP prevents unauthorized users from accessing the host computer On Windows 98 Me starts the Windows screen saver if one is configured on the host computer Protect the screen saver with a password to prevent unauthorized users from accessing the computer Run minimized Hides the status dialog box A host icon appears in the system tray when the host is waiting for a connection

Symantec PcANYWHERE Host 11.0 (10055302) for PC

Contents

Download Pdf Manuals

Related Search

Related Contents