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HP StorageWorks DAT 40x6i Autoloader (Q1550A) DAT Tape Drive

1. w If the Tape light goes off but the Media Caution light shows steady amber at the end of the self test this indicates a fault condition If you have just installed the drive check the installation for loose connections and repeat the self test Try the troubleshooting procedures or run HP Library amp Tape Tools 4 f to determine what the problem is If the fault condition persists call for assistance 1997 2001 Hewlett Packard Company file C Documents 20and 20Settings topher COL SPRINGS Desktop Ultrium pdf document dds user reseller eng operate htm 11 15 2001 1 24 59 PM front panel lights April 2001 hp learning products http www hp com support tape may have a later version mers dat tape drive user s guide data protection gt index of topics the front panel lights contact hp home page before you start tape drive operation the front panel lights gt loading amp unloading replacing a removable drive backup strategy autoloader operation cartridge care cleaning one button disaster recovery specifications diagnostics troubleshooting FAQs contents of this section 44 The front panel of your HP Surestore DAT drive has two lights LEDs Tape and Clean that indicate the status of the tape drive as described below yey VV SCSI configuration UNIX configuration ordering supplies installing drivers w Tape ready signal Tape On steady C
2. UNIX configuration gt ordering supplies gt installing drivers The HP Surestore DAT 40 combines capacity and performance with reliability and low cost of ownership making it the ideal choice for network backup Your new tape drive provides the following key features Reliable DAT technology Capacity of 40 gigabytes on a single DDS 4 tape assuming a 2 1 data compression ratio Built in read after write verification for a high level of data integrity Compatibility with industry standard DDS formats allowing the use of low cost media Internal head cleaner that helps prevent head clogging PRML and Feed Forward Equalizer ensures maximum data integrity TapeAlert support for worry free backup HP Library amp TapeTools software to verify successful installation and troubleshoot problems HP Instant Support for web based problem identification diagnosis and resolution providing fast easy to use online solutions to problems HP One Button Disaster Recovery compatible Hardware data compression increases data storage capacity and data transfer rate Low power consumption Ultra 2 Wide SCSI interface physical specification dimensions 150 mm 6 0 inches W 41 mm 1 6 inches H 158 mm 6 2 inches D weight 1 0 kg 2 3 Ibs power requirements power 5V 5 100 mV maximum ripple 1 2A 12V 10 150 mV maximum ripple 0 1A performance interface Ultra SCSI 2 SE and LVDS DDS 4 DDS 3 DDS 2 DDS
3. contents of this section related topics How you organize backup depends very much on how frequently the data changes how extensive these changes are and how valuable you consider the information What is essential is that you follow a routine so that backup is regular and trouble free There are many systematic methods for backing up data on a regular basis The ten tape cycle method recommended in this section is very simple to implement It also maintains several historical copies of the data so that even if one copy is lost you have a high probability of recovering your lost data To ensure longevity of your tapes it is important to follow the tape usage and storage recommendations outlined in Caring for Cartridges If you follow the backup method described in this section you should renew your tapes each year Since no one tape should be used more than 100 times annual renewal allows for a number of restores in addition to backups The ten tape cycle method uses a systematic approach to ensure data security It involves maintaining a daily weekly and monthly backup Every three months the monthly tapes are recycled The advantages of this method are e Simplicity It is very easy to recover data e Ease of Access Data backed up any time over the preceding two months can be easily found and restored If all the data you wish to back up in a single session will fit onto a single tape ten tapes are needed plus any
4. accessories ordering See Ordering Information addresses customer support See Obtaining Service AIX IBM UNIX See IBM AIX 3 2 5 altitude operating limits Choose your drive model from Specifications amber light See Interpreting the Front Panel Lights for tape drives or Interpreting the Autoloader Front Panel America Online See Worldwide Online Services anti static protection See Installation Guide applications backup See Backup Software Requirements archive life See Caring for Cartridges Asia Pacific support numbers See Technical Support for Asia Pacific AT amp T mode See UNIX Glossary autoloader cleaning tape heads See Cleaning the Tape Heads front panel lights See Front Panel Controls and Indicators front panel messages See Front Panel Messages random mode See Autoloader Modes of Operation stacker mode See Autoloader Modes of Operation autoloader option switch See Installation Guide backup applications See Backup Software Requirements backup driver software See Backup Software Requirements backup failure See You Cannot Back Up or Restore backup software See Backup Software Requirements compatibility with HP One Button Disaster Recovery See HP One Button Disaster Recovery compatibility with TapeAlert See Backup Software Requirements problems with See You Cannot Back Up or Restore backups scheduling See Choosing a Backup Strategy backward compatibility See Ca
5. restore failure See You Cannot Back Up or Restore returning a drive for service See Returning your HP Surestore Tape Drive safety certifications Choose your drive model from Specifications or see the Regulatory Information booklet scheduling backups See Choosing a Backup Strategy SCO UNIX See PC Based UNIX SCO SCSI about See What Is SCSI accessories available See Ordering Information bus configuration See Setting Up the SCSI Bus cables See Ordering Information or SCSI Cables checking configuration See HP Library amp Tape Tools connection loose See Tape Drive Does Not Power Up and You Cannot Back Up or Restore driver software See You Cannot Back Up or Restore LVD devices See Ultra2 and SE SCSI narrow SCSI See Narrow and Wide Fast and Ultra SCSI planning the bus See Setting Up the SCSI Bus SE devices See Ultra2 and SE SCSI termination See SCSI Termination ultra SCSI See Narrow and Wide Fast and Ultra SCSI wide SCSI See Narrow and Wide Fast and Ultra SCSI SCSI commands cleaning tape heads in random mode See Cleaning the Tape Heads SCSI IDs about See SCSI ID Numbers changing See Installation Guide for your model conflicting See You Cannot Back Up or Restore default See Installation Guide for your model identifying existing See Identifying SCSI ID Numbers planning See Setting Up the SCSI Bus Select button See Select Button self test autoloader aft
6. will be displayed when a DDS 3 125m cartridge is loaded If a write protected cartridge is loaded the Ready xxm message alternates with the Read Only message Ready xxm S The drive is rewinding the tape to the Hs Rewind beginning of the partition A SCSI command error has been detected 8020 SCSI Error E E F Action Check the SCSI interface connection and try again This indicates the SCSI ID x of the SCSI ID l autoloader During the power on x sequence it is displayed for 2 seconds The drive is searching for a record filemark setmark or BOD Beginning l of Data towards the beginning of the tape in SCSI terms it is responding to a SPACE command with a negative Count field 1012 Search lt lt The drive is searching for a record filemark setmark or EOD End of l Data towards the end of the tape in SCSI terms it is responding to a SPACE command with a positive Count field 1011 Search gt gt l Tape Selection is locked Media 1022 Select Lock Removal Prevented This is displayed when you press the 2008 Select Tape Select button and for a short time after the button is released S The autoloader is performing its power 0000 Self Test on self test s A cartridge is in the drive but not 1007 SemiLoaded loaded the tape has not been threaded There is a cartridge in the tape drive but there is no magazine present to Stray Tape put i
7. 11 15 2001 1 24 56 PM home page April 2001 hp learning products CA rar dat tape drive user s guide data protection gt index of topics contact hp operate R autoloader ome page before you start tape drive operation autoloader operation cartridge care_ cleaning one button disaster recovery specifications diagnostics troubleshooting cartridges FAQs com support tape may have a later version troubleshoot yey i SCSI configuration UNIX configuration 4 ordering supplies This is the User s Guide for HP Surestore DAT internal external and removable installingidrivers rack mounted tape drives and autoloaders It describes how to use HP Surestore DAT tape drives and autoloaders 4 To start click on one of the above topics or select a topic from the navigation pane on the left For example click on specifications for a detailed description of the HP Surestore DAT tape drives and autoloaders Use the index of topics page to search for a particular topic Use the contact hp page to find out contact details for your nearest Customer Care Center The information contained in this document is subject to change without notice Hewlett Packard makes no warranty of any kind with regard to the material including but not limited to the implied warranties of merchantability and fitness for a particular purpose Hewlett Packard shall not be liable for errors contained herein or direct
8. 68 pins into the narrow SCSI bus 50 pins This can be purchased from your supplier HP Surestore DAT 24 and DAT 24x6 devices have a 50 pin narrow SCSI connector If your computer uses wide SCSI you will need a cable or adapter that enables you to connect a narrow SCSI device 50 pins into the wide SCSI bus 68 pins This is provided with your tape drive The cable provided with all HP Surestore DAT external tape drives and autoloaders will attach to a computer with a wide LVDS SCSI connector 68 pins If your server or host bus adapter is equipped with a very high density VHD wide SCSI connector you will need to order a 68 pin HD to VHD converter or 68 pin HD to VHD cable See Ordering Information For HP Surestore DAT removable tape drives appropriate cables are provided with the tape array SE and LVD define how the signals are transmitted along the cable e With single ended SE SCSI each signal travels over a single wire and each signal s value is determined by comparing the signal to a paired ground wire Signal quality tends to decrease over longer cable lengths or at increased signal speed e With low voltage differential LVD signaling signals travel along two wires and the difference in voltage between the wire pairs determines the signal value This enables faster data rates and longer cabling with less susceptibility to noise than SE signaling and reduced power consumption If you use LVD SCSI devices on the sam
9. OBDR Mode as described in step 1 while the autoloader restores your operating system to a state where it can runa normal data restore Note The cartridge in slot 1 of the magazine is always used to restore your operating system to a state where it can run a normal data restore from the most recent backup cartridge in the magazine 3 Follow the on screen instructions to set up the operating system Normally you can accept the default response to all the prompts for example just press lt Return gt Once the operating system has been set up and rebooted the LCD OBDR Mode message disappears and the Magazine Present and Tape Activity LEDs changes to constant green 4 You are now ready to run a normal data restore Follow the normal process for your restore application If the restore fails for any reason refer to our Support web site 1997 2001 Hewlett Packard Company file C Documents 20and 20Settings topher COL SPRINGS Desktop Ultrium pdf document dds user reseller eng obdruse htm 11 15 2001 1 25 20 PM obdr troubleshooting April 2001 hp learning products http Avww hp com support tape may have a later version rer dat tape drive user s guide l troubleshooting hp one button disaster index of topics contact hp recovery 4 home page before you start setting up the system using one button disaster recovery tape drive operation autoloader operation cartridge care cleaning one bu
10. indirect special incidental or consequential damages in connection with the furnishing performance or use of this document This document contains propriety information which is protected by copyright All rights reserved No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Copyright 1997 2001 Hewlett Packard All rights reserved Windows and Windows NT are U S registered trademarks of Microsoft Corp UNIX is a registered trademark of X Open Company in the U S and other countries Adobe and Acrobat are trademarkes of Adobe Systems Incorporated Edition Date Comments 1 0 April 2001 First edition of the HP Surestore DAT user s guide in the new format Incorporates information from the 1999 guide with update notes 1997 2001 Hewlett Packard Company file C Documents 20and 20Settings topher COL SPRINGS Desktop Ultrium pdf document dds user reseller eng home htm 11 15 2001 1 24 57 PM before you start April 2001 hp learning products CA mar dat tape drive user s guide data protection gt index of topics before you start gt contact hp http www hp com support tape may have a later version home page before you start tape drive operation autoloader operation cartridge care cleaning one button disaster recovery specifications diagnostics troubleshooting FAQs contents of this s
11. refer to http www hp com go connect for the recommended HBA for your system The following orderable accessories are recommended for most systems gots Part Model Description Number DAT 24 and 24x6 g g devices SCSI ultra wide connect kit C7558B DAI 20 ana 10xG SCSI ultra 160 connect kit C7474A devices If your system requires an additional SCSI cable adapter order the following and autoloaders Anes Part Model Description Number DAT 24 and 24x6 50 pin female to 68 pin female ribbon cable F F C5710A internal devices adapter for internal devices DAT 40 and 40x6 68 pin male to 50 pin male ribbon cable adapter A A C7423A internal devices for internal devices All external drives 68 pin HD to 68 pin VHDCI SCSI adapter for C7434A external devices The correct tray or rail kit is supplied with the drive or autoloader e For mounting an internal drive inside an HP L series HP E series Kayak Brio Vectra or Compaq server e For mounting an internal autoloader inside an HP L series or Compaq server Should you require rail kits for mounting your drive in certain Dell servers order the following inti Part Item Description Number Dell rail kit for Dell PowerEdge servers 2300 4100 4200 C5732A Most other servers have all the required mounting hardware If this is not the case with your server contact your system vendor Th
12. switch value set on the rear panel of the autoloader Config xxy The front panel door is open Any autoloader motion will be delayed E F Action This is probably caused by a magazine that is partly inserted through the door Push the magazine fully into the drive or remove it 2006 Close Door The drive has stopped communicating Drive E o with the changer mechanism 8002 Comms Error Action Call for service E The drive has detected an internal 8001 Drive Fault error An eject command has failed either after you pressed the Eject button or E F after a host command 8004 Eject Fail Action Try forcing ejection 2010 Eject Mag The Eject button has been pressed 1015 Erase S ei is erasing data from the The mechanism has jammed The number X identifies the reason for the jam E F F 8000 Error X Action Press the Eject button to attempt to recover the cartridge and magazine If the problem persists note the value of x and call for service ERROR No There is no tape in slot 1 HP OBDR 4003 tape in slot requires a tape in slot 1 from which it 1 can boot ERROR Unable to l The system cannot boot off the loaded 4001 boot from tape tape l A forced ejection is in progress see 1023 ForceEject Forcing Ejection A SCSI command for generating a one s or two partition tape is being executed 1014 Format or the drive is changing the size of the partitions on an exis
13. Certified VCCI Class 2 CE Declaration of Conformity CE 73 23 EEC Amended by 93 68 EEC C TICK Approved AS NZS 3548 RRL Approved RRL MIC No 1996 18 1997 2001 Hewlett Packard Company file C Documents 20and 20Settings topher COL SPRINGS Desktop Ultrium pdf document dds user reseller eng dds24x6e htm 11 15 2001 1 25 41 PM hp surestore dat40x6i April 2001 hp learning products CA mrar dat tape drive user s guide data protection index othopies hp surestore DAT 40x6i contact hp http www hp com support tape may have a later version 4 home page before you start tape drive operation autoloader operation cartridge care cleaning one button disaster recovery specifications DAT 24i DAT 24e DAT 24m DAT 40i DAT 40e DAT 40m DAT 24x6i DAT 24x6e DAT 40x6i gt DAT 40x6e diagnostics troubleshooting FAQs contents of this section 2 2 Se E E E E e e 44 SCSI configuration UNIX configuration gt ordering supplies gt installing drivers The HP SureStore DAT 40x6i is the ideal match for today s automated backup applications Automation reduces the risk of operator errors and saves valuable time The HP SureStore DAT 40x 6i will meet the capacity needs of your growing network Using hardware data compression it can store up to 40 GB on a single tape in just over three hours One magazine stores an entire week s worth of data Your new autoloader provides the f
14. FOR DIRECT SPECIAL INCIDENTAL CONSEQUENTIAL INCLUDING LOST PROFIT OR DATA OR OTHER DAMAGE WHETHER BASED IN CONTRACT TORT OR OTHERWISE Some countries states or provinces do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND THE WARRANTY TERMS CONTAINED IN THIS STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU Consumer Warranty Sept 16 97 2000 Hewlett Packard Company file C Documents 20and 20Settings topher COL SPRINGS Desktop Ultrium pdf document common contact eng warranty htm 11 15 2001 1 26 19 PM customer service form April 2001 hp learning products CA PETT how to contact hp gt contasthp customer service form http www hp com support tape may have a later version americas europe contents of this section asia pacific gt warranty customer service form Please complete the following information about your system and the problem you are having before you call the HP Customer Support Center You can print this form and fill in the necessary information before you call or you can print and fax the completed form to the Customer Service Center Company or Organization Contact Person Title e g
15. Online Download support documents and discuss issues in user forums Find us with keyword hpstor 2000 Hewlett Packard Company file C Documents 20and 20Settings topher COL SPRINGS Desktop Ultrium pdf document common contact eng conhome htm 11 15 2001 1 26 08 PM americas hp learning products April 2001 http www hp com support tape may have a later version CA invent data protection gt contact hp how to contact hp north and south america americas gt europe gt asia pacific contents of this section gt warranty customer service form If you have internet access click on the URL below http Awww hp com cposupport mail_support html From time to time telephone numbers and addresses may change accessing contact details over the web will ensure you have the latest information If you do not have internet access refer below for a list of contact numbers correct at time of printing Customers in North America can contact HP on the telephone support lines listed by country below Telephone 905 206 4663 Hours of operation 8 00 a m to 8 00 p m Monday through Friday 905 206 4663 Horaires de disponibilit Lundi Vendredi 8 h 00 20 h 00 Telephone 970 635 1500 Hours of operation 6 00 a m to 6 00 p m MST Monday through Friday Customers in South America can contact HP on the telephone support lines listed by country below Telephon
16. amp TapeTools software to verify successful installation and troubleshoot problems HP Instant Support for web based problem identification diagnosis and resolution providing fast easy to use online solutions to problems HP One Button Disaster Recovery compatible Hardware data compression increases data storage capacity and data transfer rate Low power consumption physical specification dimensions 116 mm 4 5 inches W 95 mm 3 7 inches H 220 mm 8 6 inches D weight DAT 24e 2 6 kg 5 7 Ibs DAT 24eU 1 95 kg 4 3 Ibs without power supply power requirements power DAT 24e 0 5A maximum DAT 24eU 0 8A maximum 100 240 VAC automatically detected 50 60 Hz performance Narrow SCSI 2 DDS 3 DDS 2 DDS 1 DDS DDS DC DDS 3 125 meter DDS 2 120 meter and DDS 60 and 90 meter Media Recognition System cartridges 24 GB ona DDS 3 cartridge assuming a data compression ratio of 2 1 Typically 2 MB s using DDS 3 with data compression 3 0 MB s asynchronous 10 0 MB s synchronous 40 seconds average file access for any part of a 125 meter tape interface recording format media capacity sustained transfer rate burst transfer rate search speed operating limits temperature humidity maximum wet bulb temperature operating altitude vibration shock survival noise level 5 C to 40 C 41 F to 104 F 20 to 80 RH non condensing 26 C 79 F 0 to 4600 m 0 to 15 000 ft 0 21 g
17. are designed for approximately three hours of tape pulling per day not constant usage autoloaders are designed for approximately four hours and clean the drive regularly Do not bulk erase DDS format cartridges Tests show that data can successfully be stored on DDS cartridges for 30 years or more if stored under proper conditions Store cartridges at temperatures 40 C and 45 C 40 F and 113 F with a relative humidity between 5 and 95 Always keep the cartridges in a clean environment Always store cartridges in their plastic cases when not in use Do not touch the tape surface Do not attempt to clean the tape path or tape guides inside the cartridge Do not leave cartridge tapes in excessively dry or humid conditions Do not leave cartridges in direct sunlight or in places where magnetic fields are present for example under telephones next to monitors or near transformers Do not drop cartridges or handle them roughly Stick labels onto the label area only See the insert included with the tape cartridge for storage conditions Condensation can be a problem for tape drives and cartridges To minimize the chance of condensation stay within the specifications for using and storing cartridges above and observe the following guidelines 1 Position the drive where the temperature is relatively stable away from open windows heat sources and doors 2 Avoid leaving cartridges i
18. be prompted to answer a number of questions Normally you will be able to accept the default response for each prompt just press lt Enter gt The standard sequence is Select Express Setup e Select Overwrite to overwrite existing data on the hard disk If the hard disk is blank you will be prompted to format it and select a format type normally NTFS The backup software then copies files to the NT file system Select lt Enter gt at the prompt to reboot Your backup application should start automatically in restore mode once the system has rebooted Please refer to the documentation supplied with Windows NT and your backup software for a more detailed discussion of these prompts These prompts will vary according to the operating system Please refer to the documentation supplied with your operating system for exact details These prompts occur while your data is restored They will vary according to the backup application you are using Please refer to any online Help or documentation that is supplied with your restore software The restore process may fail e If your backup cartridge is damaged e Ifthe NT file system has been corrupted Use the last but one backup cartridge You will be able to restore your system and most of your data You will have to recreate any data that was only written to the damaged backup cartridge Very occasionally you may find that the NT file system has been corrupted If t
19. capacity use tape cartridges that match your drive s format and normally use only one cartridge per day e HP Surestore DAT 24 drives and DAT 24x6 autoloaders use DDS 3 cartridges e HP Surestore DAT 40 drives and DAT 40x6 autoloaders use DDS 4 cartridges HP Surestore DAT drives are backward compatible however which means that a DDS 3 drive can read and write DDS 2 tapes but a DDS 2 drive cannot use a DDS 3 tape The compatibility between drive models and cartridges is summarized in the table below However please note that although HP Surestore DAT drives and autoloaders are fully backward compatible old tape formats are more abrasive than later generations and using older tape formats can reduce the life expectancy of the device On an autoloader if you must use older formats do not mix DDS 2 120m or DDS 3 125m with DDS 4 150m cartridges DDS 1 DDS 2 DDS 3 DDS 4 Cartridge Type 90m 120m 125m 150m cartridges cartridges cartridges cartridges Native Capacity 2 GB 4GB 12 GB 20 GB Capacity Assuming 2 1 Compression 4 GB 8 GB 24 GB 40 GB HP Surestore DAT 24 vA HP Surestore DAT 40 v S v HP Surestore DAT 24x6 read only lt 7 SIN SI SIN S v HP Surestore DAT 40x6 read only Under optimum environmental conditions Hewlett Packard DDS 2 DDS 3 and DDS 4 cartridges are currently specified to 2000 passes over any part of the tape In operational terms this
20. guide data protection gt index of topics hp surestore DAT 24x6i contact hp http www hp com support tape may have a later version home page before you start tape drive operation autoloader operation cartridge care_ cleaning one button disaster recovery specifications DAT 24i DAT 24e DAT 24m DAT 40i DAT 40e DAT 40m DAT 24x6i DAT 24x6e DAT 40x6i DAT 40x6e diagnostics troubleshooting FAQs contents of this section 2 2 a Se ai e a a 44 44 SCSI configuration UNIX configuration ordering supplies gt installing drivers The HP SureStore DAT 24x6i is the ideal match for today s automated backup applications Automation reduces the risk of operator errors and saves valuable time The HP SureStore DAT 24x 6i will meet the capacity needs of your growing network Using hardware data compression it can store up to 24 GB on a single tape in just over three hours One magazine stores an entire week s worth of data Your new autoloader provides the following key features e Random access to to six cartridges in a compact removable magazine Reliable DAT technology Compatibility with industry standard DDS formats allowing the use of low cost media e Capacity of 24 gigabytes on a single DDS 3 tape assuming a 2 1 data compression ratio Built in read after write verification for a high level of data integrity Compatibility with industry standard DDS formats allowing the use
21. high density to 68 pin high density CS5741A LVD SE Ultra2 quality conductor 1 5 m external 68 pin high density to 68 pin high density C5742A LVD SE Ultra2 quality conductor 2 5 m external 68 pin high density to 68 pin high density C5743A LVD SE Ultra2 quality conductor Should you require an additional cable for connection to a narrow 50 pin low density SCSI host order the following Part Item Description Number SCSI cable 68 pin high density to 50 pin high 0 9 m external density latch C5679A The following cables may be ordered iai Part Item Description Number 1 0 m external SCSI cable 50 pin HDLC to 50 pin LDBL K2286 1 0 m external SCSI cable 50 pin LDBL to 50 pin LDBL M M 92222B 1 0 m external SCSI cable 50 pin HDTS to 50 pin LDBL M M K2296 No cables are supplied with the HP Surestore DAT removable tape drive However you may need additional cables to connect from the HP Surestore Tape Array 5300 to the host server or to daisy chain the connections for two removable drives on the rear of the tape array The following cables may be ordered Select the appropriate one according to the SCSI specification of the host server Item Description eee 0 5m high density screw lock 68 pin multi mode C2978B LVD 1 5m high density screw lock 68 pin multi mode LVD C2979B 0 9m high density screw lock 68 pin multi mode LVD
22. next file 1 Pull the extraction lever of the drive that you want to replace so that it is in the out position 2 Using the extraction lever pull the drive carefully and firmly out of the tape array 1 Ensure that the extractor lever on the drive is in the out position as shown in the picture 2 Lift the drive carefully 3 Align the rear of the drive with the guides on the side of the HP Surestore Tape Array 5300 4 Slide the drive along the guides until the connectors on the back mate with the connectors at the back of the enclosure 5 Push the extractor lever in until it locks the drive in position 1997 2001 Hewlett Packard Company file C Documents 20and 20Settings topher COL SPRINGS Desktop Ultrium pdf document dds user reseller eng remdrv htm 11 15 2001 1 25 02 PM choosing a backup strategy April 2001 data protection 44 y HV CA invent index of topics contact hp home page before you start tape drive operation the front panel lights loading amp unloading replacing a removable drive backup strategy autoloader operation cartridge care cleaning one button disaster recovery specifications diagnostics troubleshooting FAQs SCSI configuration UNIX configuration ordering supplies installing drivers hp learning products http www hp com support ta e may have a later version dat tape drive user s guide choosing a backup strategy
23. of low cost media Internal head cleaner that helps prevent head clogging e Feed Forward Equalizer ensures maximum data integrity e TapeAlert support for worry free backup HP Library amp TapeTools software to verify successful installation and troubleshoot problems HP Instant Support for web based problem identification diagnosis and resolution providing fast easy to use online solutions to problems Hardware data compression increases data storage capacity and data transfer rate e Low power consumption physical specification dimensions 150 mm 5 9 inches W 85 mm 3 4 inches H 210 mm 8 3 inches D weight 2 2 kg 4 85 Ibs without magazine power requirements power 5V 5 100 mV maximum ripple 0 75A 12V 10 150 mV maximum ripple 2 0A performance interface Narrow SCSI 2 DDS 3 DDS 2 DDS 1 DDS DDS DC DDS 3 125 meter DDS 2 120 meter media and DDS 60 and 90 meter Media Recognition System cartridges 6x24 GB based on six DDS 3 cartridges with average capacity of 24 GB per cartridge assuming a data compression ratio of 2 1 sustained transfer rate Typically 2 MB s using DDS 3 with data compression 3 0 MB s asynchronous 10 0 MB s synchronous search speed 40 seconds average file access for any part of a 125 meter tape recording format capacity burst transfer rate cartridge load unload time lt 14 seconds average cartridge swap time 15 seconds average opera
24. support tape may have a later version home page before you start tape drive operation autoloader operation cartridge care_ cleaning one button disaster recovery specifications DAT 24i DAT 24e DAT 24m DAT 40i DAT 40e DAT 40m DAT 24x6i DAT 24x6e DAT 40x6i DAT 40x6e diagnostics troubleshooting FAQs contents of this section 2 2 2 E E SE JE JE E E a a ty gt SCSI configuration UNIX configuration ordering supplies installing drivers The HP SureStore DAT 40x6e is the ideal match for today s automated backup applications Automation reduces the risk of operator errors and saves valuable time The HP SureStore DAT 40x6e will meet the capacity needs of your growing network Using hardware data compression it can store up to 40 GB on a single tape in just over three hours One magazine stores an entire week s worth of data Your new autoloader provides the following key features e Random access to to six cartridges in a compact removable magazine Reliable DAT technology Compatibility with industry standard DDS formats allowing the use of low cost media Capacity of 40 gigabytes on a single DDS 4 tape assuming a 2 1 data compression ratio Built in read after write verification for a high level of data integrity Internal head cleaner that helps prevent head clogging Feed Forward Equalizer ensures maximum data integrity TapeAlert support for worry free backup e HP Library
25. tape drive operation autoloader operation cartridge care cleaning one button disaster recovery specifications diagnostics troubleshooting FAQs SCSI configuration UNIX configuration ordering supplies installing drivers hp learning products http www hp com support ta e may have a later version dat tape drive user s guide frequently asked questions For further troubleshooting information refer also to our Customer Support web site http www hp com support dat How often should I clean the tape drive heads What should I avoid when positioning the tape drive How many times can I use a DDS cartridge What types of tape cartridges can I use with my drive How do upgrade the firmware For how long can archive tapes How many tapes do need Can use my cartridges with future HP DDS format products Can I do more than one backup to a cartridge It depends on what model tape drive you have and how many backup cartridges you use per day Refer to Cleaning the Tape Heads for details You should also clean the heads if the Media Caution signal is displayed Use only HP cleaning cartridges to clean the heads Do not place the drive in a dirty environment for example on the floor near a busy walkway or near a door Avoid locations subject to sudden temperature changes such as near an outside door or window For specific environmental limits refer to the specifications f
26. the disks being backed up The SCSI adapter is incorrectly set up Check your SCSI adapter set up and ensure you have the latest drivers and software patches installed Damaged or worn media If the media is damaged the tape drive may perform many retries before successfully writing or reading data Try using new media Possible cause Potential solution Data is already compressed or can only be compressed to a small degree Optimum tape drive performance is normally quoted assuming that the data can be compressed by a factor of two referred to as 2 1 compression However some computer data is already compressed and therefore cannot be compressed further Other data can only be compressed by a small degree depending on type It is not possible to improve the compression of data Compression is disabled Some backup software applications allow compression to be turned on and off Ensure that it is turned on Possible cause Potential solution It is unclear which software can be used with the HP Surestore DAT tape drive The HP Surestore DAT tape drive is widely supported by most common backup applications Refer to www hp com go connect for the latest information on compatability Existing software does not work with the HP Surestore DAT tape drive Older software may need to be updated Refer to Awww hp com go connect for the latest
27. this stage there is probably a problem with the physical hardware cables termination connections power or the HBA itself Refer to the SCSI topic for a detailed discussion of SCSI IDs termination and cabling If your drive is found on system boot up but cannot be found in the operating system this is more likely to be a software problem Possible cause Potential solution You have connected the tape drive to an existing SCSI bus that has other devices connected to it and the SCSI address of your HP Surestore DAT drive is identical to the address used by another device Make sure that each device on the SCSI bus has a unique ID We recommend that the HP Surestore DAT tape drive is connected to a dedicated host bus adapter Do not connect the drive to a disk RAID controller as this is not supported You have installed an additional SCSI host bus adapter and its resources are clashing with an existing adapter Remove the new host bus adapter and check the server documentation You have disconnected the power or SCSI cable from the computer s boot disk during the drive installation process Check that the cables to all devices are firmly connected Possible cause Potential solution This might be caused by conflicts in your hardware or software configuration such as two devices with the same SCSI ID or improper termination of the SCSI bus Make sure that each devic
28. will flash until a tape load is started Firmware update tapes are only available from HP Refer to the Hewlett Packard Support web site for update information www hp com support dat To update the firmware from tape just insert the firmware update tape into the drive DO NOT RESET OR POWER CYCLE THE DRIVE during firmware update 1997 2001 Hewlett Packard Company file C Documents 20and 20Settings topher COL SPRINGS Desktop Ultrium pdf document dds user reseller eng diag htm 11 15 2001 1 25 48 PM diagnostics tapealert April 2001 hp learning products CA TPT dat tape drive user s guide index of topics tapealert contact hp com support tape may have a later versi vy home page before you start tape drive operation autoloader operation cartridge care cleaning one button disaster recovery specifications diagnostics tapealert troubleshooting FAQs contents of this section 4 4 2 2 ee 2 2 vy Tape storage systems have a vital role to play in backing up essential data safely and securely Yet until now there has been no reliable way to identify errors and potential problems that may compromise their effectiveness or reliability SCSI configuration UNIX configuration 4 ordering supplies installing drivers Thanks to a new industry standard developed by Hewlett Packard however that situation has changed TapeAlert is a tape drive status monitoring and messaging utility that mak
29. with average capacity of 40 GB per cartridge assuming a data compression ratio of 2 1 sustained transfer rate Typically 6 MB s using DDS 4 with data compression 6 0 MB s asynchronous 40 0 MB s synchronous search speed 50 seconds average file access for any part of a 150 meter tape media capacity burst transfer rate cartridge load unload time lt 14 seconds average cartridge swap time 15 seconds average operating limits temperature 5 C to 40 C 41 F to 104 F humidity 20 to 80 RH non condensing maximum wet bulb temperature 26 C 79 F operating altitude 0 to 4600 m 0 to 15 000 ft vibration 0 21 g peak noise level Less than 5 0 Bel sound power non operating limits temperature 40 C to 70 C 40 F to 158 F humidity 5 to 95 RH non operating altitude 0 to 15200 m 0 to 50 000 ft vibration 0 21 g peak shock survival 2 10 g rms CSA Certification to C22 2 No 950 Amd 4 UL Listed to UL 1950 Amd 4 GS Mark EN60950 IEC 950 TUV EN 60950 CE Declaration of Conformity C TICK Approved AS NZS 3548 RRL Approved RRL MIC No 1996 18 1997 2001 Hewlett Packard Company file C Documents 20and 20Settings topher COL SPRINGS Desktop Ultrium pdf document dds user reseller eng dds40x6i htm 11 15 2001 1 25 43 PM hp surestore dat40x6e April 2001 hp learning products CA mar Oat tape drive user s guide data protection index of topics hp surestore DAT 40x6e contact hp http www hp com
30. you try the following sources of information The details of all installed devices and settings may have been written down and stored with your computer s documentation for new computers this is often done by the supplier Your HBA s documentation should tell you which settings it uses Look at each device to find out its ID This is usually easy with external devices With internal devices you will probably need the help of the device s documentation to identify the SCSI ID setting which is usually set with jumpers For all cases see the Getting Started Guide that came with your tape drive for more details Note that host adapters check SCSI IDs only at power on so any changes will not take effect until the host system is power cycled Oninternal HP Surestore drives set the SCSI ID by attaching or removing jumpers at the rear of the drive On external HP Surestore drives the ID is displayed on the rear panel and can be set by pressing the little buttons above and below the number On removable HP Surestore drives the ID is set on the back of the tape array Terminators are essential as they provide the correct voltages on the SCSI bus and prevent unwanted signal reflections from interfering with data transfers The rule is There must be termination at both physical ends of the bus and only at the ends There are two main types of termination active and passive Active terminators reduce interference
31. 000 ft vibration 0 21 g peak shock survival 5 g peak for 3 ms duration noise level Less than 5 0 Bel sound power non operating limits temperature 40 C to 70 C 40 F to 158 F humidity 5 to 95 RH non operating altitude 0 to 15200 m 0 to 50 000 ft vibration 2 10 g rms shock survival 90 g for 3 ms duration CSA Certification to C22 2 No 950 Amd 4 GOSH Approved UL Listed to UL 1950 Amd 4 TUV EN60950 IEC 950 GS Mark EN60950 IEC 950 NOM 1 NYCE FCC Class B Certified VCCI Class 2 CE Declaration of Conformity C TICK Approved AS NZS 3548 RRL Approved RRL MIC No 1996 18 Class 1 LED product IEC 825 1 BCIQ Approved 1997 2001 Hewlett Packard Company file C Documents 20and 20Settings topher COL SPRINGS Desktop Ultrium pdf document dds user reseller eng dds40e htm 11 15 2001 1 25 34 PM hp surestore dat40m April 2001 hp learning products http www hp com support tape may have a later version mers dat tape drive user s guide data protection index of topics hp surestore DAT 40m contact hp 4 home page before you start tape drive operation autoloader operation cartridge care cleaning one button disaster recovery specifications DAT 24i DAT 24e DAT 24m DAT 40i DAT 40e DAT 40m DAT 24x6i DAT 24x6e DAT 40x6i DAT 40x6e iagnostics troubleshooting FAQs contents of this section b tb k Se E E e 44 C e e e a SCSI configuration
32. 1 DDS DDS DC DDS 4 150 meter DDS 3 125 meter DDS 2 120 meter and DDS 60 and 90 meter Media Recognition System cartridges 40 GB on a DDS 4 cartridge assuming a data compression ratio of 2 1 sustained transfer rate Typically 6 MB s using DDS 4 with data compression 6 0 MB s asynchronous 40 0 MB s synchronous search speed 50 seconds average file access for any part of a 150 meter tape recording format media capacity burst transfer rate operating limits temperature 5 C to 40 C 41 F to 104 F humidity 20 to 80 RH non condensing maximum wet bulb temperature 26 C 79 F operating altitude 0 to 4600 m 0 to 15 000 ft vibration 0 30 g peak shock survival 5 g peak for 3 ms duration non operating limits temperature 40 C to 70 C 40 F to 158 F humidity 5 to 95 RH non operating altitude 0 to 15200 m 0 to 50 000 ft vibration 2 41 g rms shock survival 90 g for 3 ms duration CSA Certification to C22 2 No 950 Amd 4 GOSH Approved UL Listed to UL 1950 Amd 4 TUV EN60950 IEC 950 CE Declaration of Conformity C TICK Approved AS NZS 3548 RRL Approved RRL MIC No 1996 18 Class 1 LED product IEC 825 1 1997 2001 Hewlett Packard Company file C Documents 20and 20Settings topher COL SPRINGS Desktop Ultrium pdf document dds user reseller eng dds40m htm 11 15 2001 1 25 36 PM hp surestore dat24x6i April 2001 hp learning products CA mrar dat tape drive user s
33. 5 30 p m Monday through Friday Telephone 66 2 661 4000 Hours of operation 8 30 a m to 5 30 p m Monday through Friday Telephone 84 0 8823 4530 Hours of operation 8 00 a m to 5 00 p m Monday through Friday 8 00 a m to 12 00 p m on Saturday 2000 Hewlett Packard Company file C Documents 20and 20Settings topher COL SPRINGS Desktop Ultrium pdf document common contact eng asiap htm 11 15 2001 1 26 16 PM warranty April 2001 data protection gt C customer service form hp learning products http www hp com support tape may have a later version how to contact hp warranty contents of this section This warranty gives you specific legal rights You may also have other rights which vary according to where you are located Hewlett Packard warrants its Surestore tape drives against defects in materials and workmanship for a period of three years either from the date of delivery or where the purchase price includes installation by Hewlett Packard from the date of installation If a new HP Surestore tape drive is purchased as a component of an HP computer system the tape drive warranty is automatically upgraded to the system warranty You are entitled to automatic three year next day unit exchange system matching warranty on HP systems internal external and removable units when purchased as a component of that system The system matching period is applic
34. 9 Hours of operation 9 00 a m to 5 00 p m Monday through Friday Telephone 800 47 777 Caracas 207 8488 Hours of operation 8 00 a m to 5 00 p m Monday through Friday 52 58 9922 Horas de atenci n Lunes a Viernes de 8 30 a 22 00 h 01 800 472 6684 Horas de atenci n Lunes a Viernes de 8 30 a 22 00 h 1 877 2320 589 Horas de atenci n Lunes a Viernes de 9 00 a 17 00 h 800 47 777 Caracas 207 8488 Horas de atenci n Lunes a Viernes de 8 00 a 19 00 h 2000 Hewlett Packard Company file C Documents 20and 20Settings topher COL SPRINGS Desktop Ultrium pdf document common contact eng americas htm 11 15 2001 1 26 11 PM europe April 2001 CA invent data protection gt contact hp gt americas europe gt asia pacific gt warranty customer service form hp learning products may have a later version how to contact hp contents of this section If you have internet access click on the URL below http www hp com cposupport mail_support htm From time to time telephone numbers and addresses may change accessing contact details over the web will ensure you have the latest information If you do not have internet access refer below for a list of contact numbers correct at time of printing There is no charge for technical support during the warranty period unless otherwise stated A per incident charge applies after the warranty period
35. Class 1 LED product IEC 825 1 1997 2001 Hewlett Packard Company file C Documents 20and 20Settings topher COL SPRINGS Desktop Ultrium pdf document dds user reseller eng dds40i htm 11 15 2001 1 25 32 PM hp surestore dat40e April 2001 hp learning products CA mrar dat tape drive user s guide data protection index othoples hp surestore DAT 40e contact hp http www hp com support tape may have a later version 4 home page before you start tape drive operation autoloader operation cartridge care cleaning one button disaster recovery specifications DAT 24i DAT 24e DAT 24m DAT 40i DAT 40e DAT 40m DAT 24x6i DAT 24x6e DAT 40x6i DAT 40x6e diagnostics troubleshooting FAQs contents of this section 2 2 Se aie ae a St a i 2 44 SCSI configuration UNIX configuration ordering supplies gt installing drivers The HP Surestore DAT 40 combines capacity and performance with reliability and low cost of ownership making it the ideal choice for network backup Your new tape drive provides the following key features Reliable DAT technology Capacity of 40 gigabytes on a single DDS 4 tape assuming a 2 1 data compression ratio Built in read after write verification for a high level of data integrity Compatibility with industry standard DDS formats allowing the use of low cost media Internal head cleaner that helps prevent head clogging PRML and Feed Forward Equali
36. Customers in Europe the Middle East and Africa can contact HP on the telephone support lines listed by country below Telephone 43 0 810 00 6080 43 0 810 00 6080 Hours of operation 8 30 to 18 00 Monday through Friday Gesch ftszeiten Montag Freitag 08 30 18 00 Uhr Telephone 32 0 2 626 88 06 Hours of operation 8 00 to 18 00 Monday through Thursday Telephone 32 0 2 626 88 07 32 0 2 626 88 07 Hours of operation 8 30 to 18 00 Monday through Friday Horaires de disponibilit Lundi Vendredi 8 h 30 18 h 00 Telephone 42 0 2 6130 7310 Hours of operation 8 00 to 18 00 Monday to Thursday 8 00 to 16 30 Friday Telephone 45 39 29 4099 Hours of operation 8 30 to 18 00 Monday through Friday Telephone 358 0 203 47 288 Hours of operation 8 30 to 18 00 Monday through Friday Telephone 33 0 1 43 62 34 34 33 0 1 43 62 34 34 Hours of operation 8 30 to 18 00 Monday through Friday Horaires de disponibilit Lundi Vendredi 8 h 30 18 h 00 Telephone 49 0 180 52 58 143 49 0 180 52 58 143 Hours of operation 8 30 to 18 00 Monday through Friday Gesch ftszeiten Montag Freitag 08 30 18 00 Uhr Telephone 30 0 1 619 64 11 Hours of operation 9 00 to 17 00 Monday through Friday Telephone 36 0 1 382 1111 Hours of operation 8 30 to 18 00 Monday through Friday Telephone 353 0 1 662 5525 Hours of operation 8 30 to 18 00 Monday through Frid
37. D 7 is normally reserved for the HBA because it has the highest priority on the bus On wide buses the priority runs from 7 highest to 0 then 15 down to 8 lowest Narrow 76543210 High priority Low Wide 76543210 1514 1312111098 Note As a general rule avoid putting tape devices on the same bus as any hard disks If your computer already has devices connected to the SCSI bus you will need to know their IDs to avoid any conflict with the new tape drive Here are some methods of finding out the information The fastest and easiest way is to run HP Library amp Tape Tools from this CD ROM HP Library amp Tape Tools will check your SCSI configuration including the SCSI controller itself and any devices currently attached to it Most computers display a list of SCSI devices and IDs during the boot up process This usually scrolls past very fast If you press the Pause key you should be able to halt the scrolling and view the list Ifyou have an Adaptec host adapter in the computer it may have come with a Windows utility called SCSI Interrogator SHOWSCSI EXE which displays information about connected devices Ifyou have Windows NT installed select SCSI Adapters from the Control Panel select a device in the Devices tab and click on Properties to view information about the device including its SCSI ID Ifyou have Novell NetWare installed use its LIST DEVICES command If none of these is available to
38. E disk s in the normal way using the backup software In order for Disaster Recovery to work it must be able to see your system disk If you want to restore onto a hardware RAID configuration you must set up the disk RAID before you run Disaster Recovery This ensures that the Disaster Recovery program can see the system disk e Use the Config program on the server configuration CD that is supplied with your system for example the NetServer Navigator CD or the utility partition if available to configure and run RAID Disaster Recovery cannot currently recover server specific utility partitions If you wish to restore your server utility partition you must e First ensure that there is enough free unpartitioned space left on the system disk to rebuild the utility partition after you have restored your system using HP One Button Disaster Recovery e Then use the Config program on the server configuration CD that is supplied with your system for example the NetServer Navigator CD to recreate the utility partition 1997 2001 Hewlett Packard Company file C Documents 20and 20Settings topher COL SPRINGS Desktop Ultrium pdf document dds user reseller eng obdtrbl htm 11 15 2001 1 25 22 PM features and specifications April 2001 hp learning products http Avww hp com support tape mai e a later vers mers dat tape drive user s guide data protection index of topics features and specifications contact hp h pa
39. FWD CESIS 2 5m high density screw lock 68 pin multi mode LVD FWD 029240 5 0 m high density screw lock 68 pin multi mode C7521A 10 0m high density screw lock 68 pin multi mode C7522A 1 0m very high density screw lock 68 pin high C2361B density screw lock 68 pin LVD 2 5m very high density screw lock 68 pin high density screw lock 68 pin LVD 23628 5 0m very high density screw lock 68 pin high density screw lock 68 pin LVD C2365B 10 0 m very high density screw lock 68 pin high C2363B density screw lock 68 pin LVD Should you require an additional terminator order one of the following according to the drive autoloader model joes Part Model Description Number DAT 40 and 40x6 p devices multimode external LVD active C5738A DAT 24 and 24x6 SCSI terminator external single ended low s K2291 devices density active No terminators are supplied with the HP Surestore DAT removable tape drive However you may need additional terminators to terminate the connection from the HP Surestore Tape Array 5300 to the host server The following terminators may be ordered Select the appropriate one according to the drive autoloader model a Part Model Description Number DAT 24 and 24x6 devices SCSI terminator single ended active C2972A DAT 40 and 40x6 sc terminator LVD active C2364A devices If you need to purchase a SCSI host bus adapter HBA
40. I Controller Automatic HBA Widen Single ended Backup Application Name and Version or Release Are you using HP One Button Disaster Recovery Do you back up user data only Do you back up system information separately example Windows registry files NetWare NDS or bindery files Light Pattern During Problem Any Audible Signals Error Messages Code Generated Does the problem occur every time you try the operation Does the problem occur if you use another backup device What type of media are you using Brand Capacity Batch No Can you read the problem tape cartridge on another drive What result do you get when you try a new cartridge If you have an autoloader are all cartridges affected the same way Have you run any kind of diagnostics program such as TapeAssure What result was reported Detailed Description of Problem 2000 Hewlett Packard Company file C Documents 20and 20Settings topher COL SPRINGS Desktop Ultrium pdf document common contact eng csf htm 11 15 2001 1 26 22 PM
41. KUP or you can follow the instructions for installing drivers provided in your operating system documentation For detailed information about drivers refer to the appropriate README file in the DRIVERS directory on this CD There is a separate sub directory for each operating system You can also find frequently asked questions in the installing drivers topic 1997 2001 Hewlett Packard Company file C Documents 20and 20Settings topher COL SPRINGS Desktop Ultrium pdf document dds user reseller eng getstart htm 11 15 2001 1 24 58 PM operation April 2001 hp learning products http Awww hp com su e a later versi ers dat tape drive user s guide data protection index of topics tape drive operation contact hp gt gt gt home page before you start tape drive operation gt the front panel lights gt loading amp unloading replacing a removable drive backup strategy autoloader operation cartridge care cleaning one button disaster recovery specifications diagnostics Hentais Removable drives are powered on when you switch on your tape array and BBS computer contents of this section related topics Internal drives are powered on when you switch on your computer Yee HV SCSI configuration UNIX configuration External drives R 7 Switch on external drives using the power ordering supplies_ switch on the rear panel and then switch installing drivers on the computer
42. Labeling Magazines backup tapes See Labeling Cartridges one label only See Caring for Cartridges LEDs See Interpreting the Front Panel Lights for tape drives or Interpreting the Autoloader Front Panel life of DDS tape See Caring for Cartridges lights See Interpreting the Front Panel Lights for tape drives or Interpreting the Autoloader Front Panel Load Cartridge button See Load Cartridge Button loading cartridges See Loading and Unloading a Cartridge logo DDS See Choosing Cartridges loose connections See Tape Drive Does Not Power Up and You Cannot Back Up or Restore LUN logical unit number See UNIX Glossary magazine ejecting See Ejecting the Magazine labeling See Labeling Cartridges and Magazines loading See Loading a Magazine and Cartridges Magazine Present light See Magazine Present Light major and minor numbers HP UX See HP UX Systems maintenance See Cleaning the Tape Heads measurements Choose your drive model from Specifications Media Caution light See Interpreting the Front Panel Lights messages autoloader See Front Panel Messages TapeAlert monitoring utility See TapeAlert model numbers Choose your drive model from Specifications models DAT drive Choose your drive model from Specifications monitoring utility See TapeAlert mounting rails See rail kits narrow SCSI See Narrow and Wide Fast and Ultra SCSI non operating limits Choose your drive model from S
43. Mr John Smith Network Administrator Contact Telephone Number Fax Number E Mail Address Mailing Address Model Name example HP Surestore Ultrium 230i Model Number example HP C1555B Serial Number Firmware Revision Date Purchased Date of Last Cleaning How many times has cleaning tape been used Computer Make and Model example HP NetServer E series Processor and Clock Speed example Pentium 550 Amount of RAM example 64 MB Number of SCSI Controllers Computer Operating System Release example Novell NetWare 4 0 Windows NT 3 51 HP UX 10 0 Operating System Patches Installed example Service Pack 4 Number of Hard Disks Size Partitions example Disk 1 1 2 GB 1 partition Disk 2 1 8 GB 2 partitions Logical or Physical Mapping of Disks example Disk 1 C Disk 2 S Host Adapter Make and Model example Adaptec AHA 2940 SCSI bus narrow or wide i a Internal Devices Bus SCSI ID Device Termination External Type 7 SCSI Controller neeese JOO secctenenennre caesar samen EXAMPLE gt SERT Internal Devices Bus SCSI ID Device Termination External Type Narrow 0 Hard disk No Internal Single ended Narrow 1 CD ROM No Internal Single ended Tape Drive Narrow 3 HP C1533A ks ema Single ended Tape Drive Wide DLT7000 YOS External Single ended Fg SCS
44. PC Based UNIX SCO diagnosing problems See Troubleshooting or Diagnostics Digital UNIX 4 x See UNIX Configuration Guide Compaq Systems disaster recovery See HP One Button Disaster Recovery drive cannot back up or restore See You Cannot Back Up or Restore capacity See Cartridge Compatibility by Model designations Choose your drive model from Specifications does not power up See Tape Drive Does Not Power Up features Choose your drive model from Specifications internal identification number Choose your drive model from lights See Interpreting the Front Panel Lights or Interpreting the Autoloader Front Panel Lights maintenance See Cleaning the Tape Heads models Choose your drive model from Specifications power requirements Choose your drive model from Specifications returning for service See Returning your HP SureStore Tape Drive specifications Choose your drive model from Specifications switching on See Switching on the Drive use instructions See Using Your Tape Drive warranty See Warranty driver software available online See Worldwide Online Services missing See You Cannot Back Up or Restore Eject button autoloader See Eject Button Eject button DAT drives See Loading and UnloadingTape Drives or Using HP One Button Disaster Recovery ejecting a cartridge See Loading and Unloading a Cartridge ejection forced See Forcing Ejection for a Tape Drive or Forcing Ejection
45. See Troubleshooting dirty tape heads See Cleaning the Tape Heads during self test See If There Are Problems During the Self Test error condition signal See Error Condition Signal flashing lights See Interpreting the Front Panel Lights for tape drives or Interpreting the Autoloader Front Panel frequently asked questions See Frequently Asked Questions with computer See Problems with Your Computer with tape drive See Problems with Your Tape Drive product numbers See Ordering Information or Identifying which HP SureStore DAT Product You Have protection from overwriting See Write Protecting Cartridges putting in a cartridge See Loading and Unloading a Cartridge radio interference certifications Choose your drive model from Specifications or see the Regulatory Information booklet rail kits available See Ordering Information random mode cleaning tape heads in See Cleaning the Tape Heads definition See Autoloader Modes of Operation regulatory information Choose your drive model from Specifications or see the Regulatory Information booklet removing a cartridge See Loading and Unloading a Cartridge removable drives about See Replacing a Removable Drive removing See Replacing a Removable Drive replacing See Replacing a Removable Drive repairs See Returning your HP Surestore Tape Drive for Service requirements for installation See Checking Installation Prerequisites
46. This activates the HP One Button Disaster Recovery process Both LEDs will flash alternately while the tape drive restores your operating system to a state where it can run a normal data restore 3 Follow the on screen instructions to set up the operating system Normally you can accept the default response to all the prompts for example just press lt Return gt Once the operating system has been set up and rebooted the tape drive s LED changes to constant green and you can remove the cartridge if you wish 4 You are now ready to run a normal data restore Follow the normal process for your restore application If the restore fails for any reason refer to our Support web site Check our World Wide Web site www hp com support datOBDR for the latest information about firmware te and troubleshooting before you use HP OBDR You use your backup software to assign which tape drive in the tape array will be used for HP OBDR 1 Hold down the eject button of the tape drive that you have assigned for HP OBDR Keeping the eject button pressed down power on your tape rack and computer system Release the button as soon as the amber and green LEDs flash alternately 2 lf there is no cartridge in the tape drive immediately insert the latest one This activates the HP One Button Disaster Recovery process Both LEDs will flash alternately while the tape drive restores your operating system to a state where i
47. UM REMOVAL command has been sent by the host Media 8005 Removal Prevented E O Action Try again when the media removal prevention has been removed This can be achieved by the host sending a SCSI ALLOW MEDIUM REMOVAL command or by resetting or power cycling the autoloader S The firmware upgrade process has Ill oon New FWI been successfully completed The drive is trying to read what No E p appears to be a blank cartridge one 8016 EODmark with no DDS format End of Data pattern This is probably a result of power failure while writing The drive has switched to HP One 4000 OBDN S i Button Disaster Recovery mode and is Mode A restoring the operating system S The drive is switching to the other 101g Partition partition on a two partition tape A command to format the tape has failed because the requested size for partition 1 is too large 8017 Taea E O oo arg Action Try again with a smaller partition 1 or if possible a longer tape 2007 Press Eject Press the EJECT button 1009 Read S The drive is reading data from the tape E F A read has failed The host should Sona Head Pall reposition and try again S Loaded cartridge is write protected Read Only See the Ready xxm message A cartridge has been loaded in the DAT drive and the drive is ready for tape motion commands xxm is the length of the currently loaded S cartridge For example Ready 125m
48. able for the period of the host system standard warranty only The tape drive warranty reverts to unit exchange for the remainder of its standard warranty if applicable after the host warranty expires free technical call center assistance during the product support life does not include telephone call cost Further information is available via the web at www hp com support tapewarranty During the first three years the unit exchange program not available in all countries allows you to receive a replacement unit by next day delivery upon verification of a faulty tape drive Hewlett Packard will at its option either repair or replace products that prove to be defective Should Hewlett Packard be unable to repair or replace the product within a reasonable period of time a refund of the purchase price may be given upon return of the product If you choose not to use unit exchange your HP Surestore tape drive must be serviced by one of the authorized repair depots within the country in which it was originally purchased You must prepay shipping charges together with all duty and taxes for products returned for service Except for products returned to you from another country Hewlett Packard will pay for return of products to you If the drive is repaired by an authorized dealer you will need to negotiate the method and cost of returning the drive with the dealer The warranty on your HP SureStore tape drive does not apply to def
49. additional tapes you may require for archival storage or file transfers If you require more than one tape per backup you will need ten sets of tapes where a set is the smallest number of tapes that will hold a full backup Before making a backup label the ten tapes as follows Monday Friday 1 Month 1 Tuesday Friday 2 Month 2 Wednesday Friday 3 Month 3 Thursday In addition record on the label the date when you first started using the tape the name of the system you are backing up and the backup software used If you need more than one tape to perform a full daily backup also record the tape number such as Tape 1 of 2 A sample label is shown below Backup Tape for Monday Backup Software Safe and Sound System Accounts Department Start Date 1 Nov 1997 Tape 1 of 2 1 At the end of each Monday Tuesday Wednesday and Thursday perform a full backup to the tape labeled for that day 2 At the end of the first second and third Fridays of the month perform a full backup to the tape labeled for that day 3 At the end of fourth Friday of the month back up to the tape labeled for that month 4 At the end of the fourth month recycle the monthly tapes that is back up to the tape labeled Month 1 For additional security place each of the Friday and monthly tapes in a fire proof safe or store them off site Cleaning the drive s tape heads regularly should be an important part of your data secu
50. ader Tape Activity light See Interpreting the Front Panel Lights or Interpreting the Autoloader Front Panel tape cartridges about See Choosing Cartridges ordering See Ordering Information tape format See Choosing Cartridges tape heads cleaning See Cleaning the Tape Heads Tape light See Interpreting the Front Panel Lights or Interpreting the Autoloader Front Panel TapeAlert See TapeAlert tapes See Choosing Cartridges technical support See Obtaining Technical Support or Customer Service Form telephone numbers See Obtaining Technical Support temperature limits Choose your drive model from Specifications temperature stabilizing See Caring for Cartridges termination problems with See Problems with Your Tape Drive SCSI bus See SCSI Termination testing your drive See Diagnostics transfer rate Choose your drive model from Specifications troubleshooting See Troubleshooting turning on drive See Switching on the Drive or Switching on the Autoloader ultra SCSI See Narrow and Wide Fast and Ultra SCSI UNIX systems about See UNIX Configuration Guide Compaq See Compaq Systems Glossary See UNIX Glossary HP UX See HP UX Systems IBM AIX See IBM AIX 3 2 5 PC UNIX See PC Based UNIX SCO SCO UNIX See PC Based UNIX SCO Silicon Graphics See Silicon Graphics IRIX Sun See Sun Systems Verifying installation See Verifying the Installation Unload button See Loading and U
51. ader is configured to use DDS cartridges Any other cartridge will be adie tp treated as write protected you will only be able to read it not write to it See ise Choosing Cartridges for advice on which cartridges to use with your autoloader related topics 5 i 2 a yer bk SCSI configuration In order to maximize drive and media reliability we recommend that you normally SHES nibs use the autoloader to provide one week s backup per magazine Ideally use five cartridges and one cleaning cartridge in each magazine DDS 3 cartridges with ordering supplies HP SureStore DAT 24x6 autoloaders and DDS 4 cartridges with HP SureStore gt installing drivers DAT 40x6 autoloaders This allows you to perform a full backup up to 40 GBytes for DAT 40x6 models and 24 GBytes for DAT 24x6 models each working day and ensures that the tape heads are cleaned once a week 4 4 Note For best performance and error free operation it is advisable to use only one brand and type tape length of data cartridge in a magazine Ideally use only HP s DDS 4 or DDS 3 cartridges Do not mix DDS 1 90m with DDS 2 120m DDS 3 125m or DDS 4 150 meter cartridges It is perfectly acceptable to include a cleaning cartridge in a magazine Place the required number of cartridges in the magazine so that they point towards the center of the magazine You can use any number of cartridges from 1 to 6 and can place the cartridges in any of the magazine
52. ads on an HP SureStore DAT 24x6 and DAT 40x6 autoloader can be performed manually by the user or automatically by the backup application manual method 1 Place a cleaning cartridge in any magazine slot and note the slot number 2 Insert the magazine into the autoloader 3 Press the Select button until the slot number where the cleaning cartridge is located is displayed 4 Press the Load Cartridge button to load the cleaning cartridge into the drive The drive will then automatically perform the cleaning cycle The LCD display will display the message Cleaning while the cartridge is in use 5 Eject the magazine and mark the label on the cleaning cartridge to keep a record of how many times it has been used automatic method Certain backup applications that provide autoloader support have provision for automatic use of the cleaning cartridge In this case the cleaning cartridge is put in a magazine slot usually slot 6 The application can then be told that slot 6 contains the cleaning cartridge and also when it is to be used The magazine is then loaded in the usual way and the cleaning cartridge is used at intervals programmed into the application 1997 2001 Hewlett Packard Company file C Documents 20and 20Settings topher COL SPRINGS Desktop Ultrium pdf document dds user reseller eng clean htm 11 15 2001 1 25 16 PM one button disaster recovery April 2001 hp learning products http www hp com support tape ma
53. amp TapeTools software to verify successful installation and troubleshoot problems HP Instant Support for web based problem identification diagnosis and resolution providing fast easy to use online solutions to problems Hardware data compression increases data storage capacity and data transfer rate Low power consumption HP One Button Disaster Recovery Localized LCD Ultra 2 Wide SCSI interface physical specification dimensions 165 mm 6 5 inches W 135 mm 5 3 inches H 269 mm 10 6 inches D weight 4 8 kg 10 5 Ibs without magazine power requirements power 0 6A maximum 100 240 Vac 50 60 Hz performance interface Ultra SCSI 2 SE and LVDS recording format DDS 4 DDS 3 and DDS 2 DDS 4 150 meter DDS 3 125 meter DDS 2 120 meter and DDS 90 meter only Media Recognition System cartridges 6x40 GB based on six DDS 4 cartridges with average capacity of 40 GB per cartridge assuming a data compression ratio of 2 1 sustained transfer rate Typically 6 MB s using DDS 4 with data compression 6 0 MB s asynchronous 40 0 MB s synchronous search speed 50 seconds average file access for any part of a 150 meter tape media capacity burst transfer rate cartridge load unload time lt 14 seconds average cartridge swap time 15 seconds average operating limits temperature 5 C to 40 C 41 F to 104 F humidity 20 to 80 RH non condensing maximum wet bulb temperature 26 C 79 F operating al
54. and allow faster data throughput On devices with high transfer speeds such as HP Surestore DAT 40 and DAT 24 devices active termination is required Multi mode active terminators are used with ultra wide LVD SCSI buses These terminators detect the type of bus and automatically supply the correct termination Normally the HBA forms one end of the SCSI bus and provides termination You therefore need to ensure that the other end of the bus is terminated Usually the internal SCSI cable in a server has a number of SCSI connectors along its length anda terminator at the end farthest from the host bus adapter This will usually be a small rectangular block of plastic attached to the cable end and marked SCSI Terminator As long as this terminator is attached you do not need to take any further action However if you have other devices attached to the cable make sure that they have termination removed or disabled Note If you have an internal and external device attached to the same SCSI bus the HBA will be in the middle of the cable and thus its termination must be disabled See the host bus adapter s documentation for details of how to do this All HP Surestore DAT external tape drives and autoloaders are supplied with the appropriate terminators Make sure the terminator is firmly attached to the SCSI OUT connector on the rear of the device when you install it With the HP Surestore DAT 40 and DAT 40x6 always use th
55. ape The drive rewinds to BOP Beginning of Partition and goes online awaiting a command from the host Depending on whether the host computer instructed the autoloader to load a cartridge or you pressed the Load Cartridge button the autoloader goes into one of two modes of operation random mode where movement of cartridges is controlled by the backup software or stacker mode where cartridges are loaded in numerical order from the magazine For more information see Autoloader Modes of Operation 1 To eject a magazine press the Eject button 2 The autoloader ejects the magazine internal autoloaders external autoloaders If one of the cartridges is still in the drive mechanism when you press the Eject button the autoloader performs the following sequence of actions first e The drive rewinds the tape and updates the tape log unless the cartridge is write protected It then ejects the cartridge from the drive mechanism e The changer mechanism replaces the cartridge in the magazine e The magazine is ejected Note It is possible for the host computer to disable the Eject button by sending a PREVENT MEDIA REMOVAL command via SCSI This will remain in force until either the host sends an ALLOW MEDIA REMOVAL command or the autoloader is reset or power cycled If you press the Eject button when the autoloader is busy it may be a long time before the autoloader will respond to the request because it will finish the task
56. ase the button as soon as the amber and green LEDs flash alternately 2 Switch on your computer system 3 If there is no cartridge in the tape drive immediately insert the latest one This activates the HP One Button Disaster Recovery process Both LEDs will flash alternately while the tape drive restores your operating system to a state where it can run a normal data restore 4 Follow the on screen instructions to set up the operating system Normally you can accept the default response to all the prompts for example just press lt Return gt Once the operating system has been set up and rebooted the tape drive s LED changes to constant green and you can remove the cartridge if you wish 5 You are now ready to run a normal data restore Follow the normal process for your restore application If the restore fails for any reason refer to our Support web site Check our World Wide Web site www hp com support datOBDR for the latest information about firmware oe and troubleshooting before you use HP OBDR 1 Hold down the eject button Keeping the eject button pressed down power on your computer system This puts the device into HP One Button Disaster Recovery mode when you power on If there is a cartridge in the tape drive you can leave it there Release the button as soon as the amber and green LEDs flash alternately 2 If there is no cartridge in the tape drive immediately insert the latest one
57. at tape drive user s guide index of topics contact hp home page before you start tape drive operation autoloader operation cartridge care cleaning one button disaster recovery specifications diagnostics troubleshooting FAQs contents of this section SCSI configuration UNIX configuration Cleaning the drive s tape heads regularly with a cleaning cartridge is important to maintain the integrity of your backup data For optimum performance and to ordering supplies prevent the loss of data HP recommends that you incorporate a cleaning cycle installing drivers into your backup routine As a general guideline you should clean the tape heads after every fifth backup cartridge You should also clean the tape heads if the media caution signal flashing amber light is displayed on a tape drive or the Clean Me message is displayed on an autoloader HP Surestore Tape DAT 24 DAT 40 DAT 24x6 and DAT 40x6 models all have an internal head cleaner The models also support TapeAlert which will send a message to your backup software when the tape heads need cleaning You will only get these messages if your backup software supports TapeAlert HP Surestore Tape DAT 40 and DAT 40x6 feature many improvements to keep the tape path and heads as clean as possible Therefore they will require less cleaning than previous models However we still recommend as a general guideline cleaning the HP Surestore Tape DAT 40 and DAT 40x6 e
58. ation dimensions 150 mm 6 0 inches W 41 mm 1 6 inches H 158 mm 6 2 inches D weight 1 0 kg 2 3 Ibs power requirements power 5V 5 100 mV maximum ripple 1 2A 12V 10 150 mV maximum ripple 0 1A performance interface Ultra SCSI 2 SE and LVDS DDS 4 DDS 3 DDS 2 DDS 1 DDS DDS DC DDS 4 150 meter DDS 3 125 meter DDS 2 120 meter and DDS 60 and 90 meter Media Recognition System cartridges 40 GB on a DDS 4 cartridge assuming a data compression ratio of 2 1 sustained transfer rate Typically 6 MB s using DDS 4 with data compression 6 0 MB s asynchronous 40 0 MB s synchronous search speed 50 seconds average file access for any part of a 150 meter tape recording format media capacity burst transfer rate operating limits temperature 5 C to 40 C 41 F to 104 F humidity 20 to 80 RH non condensing maximum wet bulb temperature 26 C 79 F operating altitude 0 to 4600 m 0 to 15 000 ft vibration 0 30 g peak shock survival 5 g peak for 3 ms duration non operating limits temperature 40 C to 70 C 40 F to 158 F humidity 5 to 95 RH non operating altitude 0 to 15200 m 0 to 50 000 ft vibration 2 41 g rms shock survival 90 g for 3 ms duration CSA Certification to C22 2 No 950 Amd 4 GOSH Approved UL Listed to UL 1950 Amd 4 TUV EN60950 IEC 950 CE Declaration of Conformity C TICK Approved AS NZS 3548 RRL Approved RRL MIC No 1996 18
59. ay Telephone 972 0 9 952 4848 Hours of operation 9 00 to 18 00 Sunday through Thursday Telephone 39 0 2 264 10350 39 02 264 10350 Hours of operation 8 30 to 18 00 Monday through Friday Orario d apertura Luned Venerd 8 30 18 00 Telephone 31 0 20 606 8751 Hours of operation 8 30 to 18 00 Monday through Friday Telephone 47 22 11 6299 Hours of operation 8 30 to 18 00 Monday through Friday Telephone 48 22 519 06 00 Hours of operation 8 00 to 17 00 Monday through Friday Telephone 351 21 317 6333 351 21 317 6333 Hours of operation 8 30 to 18 00 Monday through Friday Hor rio de opera o Segunda Sexta 8 30 17 00 Telephone 7 095 797 3520 Hours of operation 9 00 to 18 00 Monday through Friday Telephone 7 812 346 7997 Hours of operation 9 00 to 18 00 Monday through Friday Telephone 7 380 44 490 3520 Hours of operation 9 00 to 18 00 Monday through Friday Telephone 086 000 1030 Hours of operation 8 00 to 17 00 Monday through Friday Telephone 27 11 258 9301 Hours of operation 8 00 to 17 00 Monday through Friday Telephone 34 902 321 123 34 902 321 123 Horas de atenci n Lunes a Viernes de 8 30 a 18 00 h Hours of operation 8 30 to 18 00 Monday through Friday Telephone 46 0 8 619 2170 Hours of operation 8 30 to 18 00 Monday through Friday Telephone 41 0 848 80 11 11 Hours of operation 8 30 to 18 00 Monday through Fr
60. can be translated to about 100 backup operations Under severe environmental conditions particularly where the tape drive is used at very low humidity or if certain areas of the tape are accessed frequently the number of backup operations should be limited even further Caution Ensure that only one label is stuck to the label area of the cartridge Never use non standard labels and never stick anything to the cartridge other than in the label area Only use DDS cartridges in temperatures in the tape drive s operating range from 5 C to 40 C 40 F to 104 F and 20 to 80 relative humidity noncondensing Ifyou expose cartridges to temperatures outside the operating limits stabilize them before you use them To do this leave the cartridges in the operating environment for 24 hours Only use media for the recommended number of times DDS 3 and DDS 4 100 times Overuse of the tape will cause it to degrade and possibly shed tape debris in the drive Too many new tapes can also cause wear of the drive as they are rougher than used ones Use mostly the latest media type for example DDS 4 media for an HP Surestore DAT 40x6 drive or autoloader Donot verify DDS does read after write checking automatically Do not overload the computer during backups Maximize the transfer rate run overnight with no other processes and use incremental backups if convenient Do not overuse your tape drive or autoloader tape drives
61. designed to meet the exacting mechanical environmental and durability specifications of data storage applications They undergo more than 600 000 hours of rigorous testing and are designed to withstand 2 000 passes or 100 full backups And because HP DDS cartridges are inexpensive they give DAT the lowest overall cost of ownership of all backup technologies To avoid loss of data and damage to your drive use only cartridges that bear the DDS logo DAT cartridges are for audio use and should not be used for data storage To identify data grade tapes look for the DDS logo on the cartridge Although the logo may be used by any media manufacturer whose tapes meet the DDS specification Hewlett Packard recommends that you use HP DDS cartridges with your HP tape drive Hewlett Packard cartridges have been designed and tested to give maximum data reliability and mechanical durability See ordering supplies for part numbers and descriptions Order online at www hp com go storagemedia Digital Caution Use only DDS cartridges in the gt 3 Data drive Do not use cartridges labeled DAT Storage because the media is not certified and its integrity cannot be guaranteed for data storage purposes DAT cartridges have a different mechanical specification that can Digital cause them to jam in the mechanism The gt A Data tape drive warranty does not cover damage Storage caused by the use of DAT cartridges For optimum performance and storage
62. devices by using HP Library amp Tape Tools Change the drive s SCSI ID Shut down and turn off the host server or workstation turn off the desktop drive Change the drive s SCSI ID Turn on the host server or workstation and desktop drive External drives only the tape drive may have been switched on after the computer was booted up The computer checks for SCSI devices only at power on Switch on the tape drive then switch the computer off and then on again The SCSI adapter may be incorrectly configured Check the SCSI host adapter configuration Refer to the SCSI host adapter manuals for instructions The SCSI cable may be loose Check both ends of the SCSI cable both for the desktop and internal drives The SCSI terminator might be loose or missing 1 Make sure the terminator is properly seated on the open SCSI connector on the rear panel of the desktop drive or on the last device on the SCSI bus 2 Make sure an LVD or SE terminator is in place on the end of the SCSI ribbon cable for the internal drive The SCSI terminator might not be at the end of the SCSI bus or more than two terminators might be present on the SCSI bus Make sure the terminators are placed only at each end of the SCSI bus one at the host adapter and one on the last device on the bus both internal and external The SCSI host adapter might be in a defective expansion slot Move the SCSI host adapter to a dif
63. ding fast easy to use online solutions The onboard smart search tool identifies similar problems and provides a range of solutions and probability statistics for each solution HP Instant Support provides automated downloads of software utilities and repair patches from the HP database and allows you to transfer your case history electronically should you choose to contact HP directly You can determine the type and amount of support required It will diagnose desktop and mobile PC systems workstations servers storage devices and printers HP Instant Support is a value added service available from HP at no charge HP Instant Support requires e Microsoft Internet Explorer 4 0 or later or Netscape Communicator 4 6 or ene software approximately 4 MB which must be downloaded from the Instant Support web page No additional special software or hardware or additional memory is required You can access HP Instant Support from e the product support web page www hp com support dat e the instant support home page www hp com go instantsupport Follow the onscreen instructions and download the HP Instant Support tuner Currently HP Instant Support is only available in North America Europe Africa and the Middle East English only and only for systems running on Windows NT 4 0 or Windows 2000 The service will be expanded worldwide and across further operating systems during 2001 The HP Library amp Tape Tools software
64. e Computer Associates Software Seagate Software Stac Legato Novastor CA HEWLETT P PACKARD The TapeAlert standard has been designed to allow easy integration into backup Certified applications from any software vendor Applications which comply fully with the requirements for TapeAlert will be awarded TapeAlert Solution the use of the TapeAlert logo TapeAlert is an advanced technological standard which provides a comprehensive range of state of the art features and functions However it has also been designed to allow considerable expansion and development in the future as new possibilities and opportunities open up Reliable high quality backups are essential to safeguard the vast amount of data stored on computer systems today TapeAlert is an innovative standard that enhances reliability by monitoring tape drives and associated media during backup procedures Offering clear warnings of problems as they arise TapeAlert allows users and network managers to eliminate unnecessary errors and ensure that data integrity and security is never compromised Already gaining substantial support across the industry TapeAlert is set to become the established standard for tape drive management 1997 2001 Hewlett Packard Company file C Documents 20and 20Settings topher COL SPRINGS Desktop Ultrium pdf document dds user reseller eng tapalert htm 11 15 2001 1 25 50 PM troubleshooting April 2001 CA inve
65. e 0810 555 5520 from within Argentina 5411 4778 8380 outside Argentina Hours of operation 8 30 a m to 7 30 p m Monday through Friday 0810 555 5520 5411 4778 8380 Horas de atenci n Lunes a Viernes de 8 30 a 19 30h Telephone Great Sao Paulo 11 3747 7799 Other regions 0800 157751 Hours of operation 8 00 a m to 7 00 p m Monday through Friday Grande S o Paulo 11 3747 7799 Demais regides 0800 157751 horario de funcionamento Pr vendas Televendas 2a a 6a feira das 08 as 22h S bado das 09 as 18h P s vendas 2a a 6a feira das 08 as 19h Telephone 800 22 5547 Hours of operation 9 00 a m to 6 00 p m Monday through Friday 800 22 5547 Horas de atenci n Lunes a Viernes de 9 00 a 18 00 h Telephone 9 800 91477 Hours of operation 9 00 a m to 6 00 p m Monday through Friday 9 800 91477 Horas de atenci n Lunes a Viernes de 9 00 a 18 00 h Telephone 800 999 5305 Hours of operation 9 00 a m to 6 00 p m Monday through Friday Saturdays from 9 00 a m to 1 00 p m 800 999 5305 Horas de atenci n Lunes a Viernes de 9 00 a 18 00 h Mexico City Telephone 52 58 9922 Hours of operation 8 30 a m to 22 00 p m Monday through Friday 9 00 a m to 14 00 p m on Saturday Outside Mexico City Telephone 01 800 472 6684 Hours of operation 8 30 a m to 22 00 p m Monday through Friday 9 00 a m to 14 00 p m on Saturday Telephone 1 877 2320 58
66. e bus bus as single ended devices this will switch the LVD SCSI host adapter into single ended mode and restrict cable length If you connect only LVD SCSI devices the bus will operate in low voltage differential mode and Ultra2 speeds will be enabled You can use a combination of Ultra and Ultra2 devices Each device will operate at its optimum speed 1997 2001 Hewlett Packard Company file C Documents 20and 20Settings topher COL SPRINGS Desktop Ultrium pdf document dds user reseller eng scsi htm 11 15 2001 1 26 00 PM ordering supplies April 2001 data protection vy VY VV vy hp learning products http www hp com support ta CA invent index of topics contact hp home page before you start tape drive operation autoloader operation cartridge care cleaning one button disaster recovery specifications diagnostics troubleshooting FAQs contents of this section SCSI configuration UNIX configuration ordering supplies installing drivers dat tape drive user s guide ordering supplies e may have a later version connector HP Surestore DAT 24 tape drives and autoloaders are single ended fast SCSI 2 compatible devices External drives have a 50 pin low density bail SCSI The HP Surestore DAT 40 drive and HP Surestore DAT 40x6 autoloader are ultra wide SCSI 2 compatible devices External drives have a 68 pin high density screwlock or thumbscrew SCSI connector T
67. e care cleaning one button disaster recovery specifications DAT 24i DAT 24e DAT 24m DAT 40i DAT 40e DAT 40m DAT 24x6i DAT 24x6e DAT 40x6i DAT 40x6e iagnostics troubleshooting FAQs contents of this section 2 2 44 So i i e ai 2 3 44 2 SCSI configuration UNIX configuration gt ordering supplies gt installing drivers The HP Surestore DAT 40 combines capacity and performance with reliability and low cost of ownership making it the ideal choice for network backup Your new tape drive provides the following key features Reliable DAT technology Capacity of 40 gigabytes on a single DDS 4 tape assuming a 2 1 data compression ratio Built in read after write verification for a high level of data integrity Compatibility with industry standard DDS formats allowing the use of low cost media Internal head cleaner that helps prevent head clogging PRML and Feed Forward Equalizer ensures maximum data integrity TapeAlert support for worry free backup HP Library amp TapeTools software to verify successful installation and troubleshoot problems HP Instant Support for web based problem identification diagnosis and resolution providing fast easy to use online solutions to problems HP One Button Disaster Recovery compatible Hardware data compression increases data storage capacity and data transfer rate Low power consumption Ultra 2 Wide SCSI interface physical specific
68. e connected to the SCSI controller has a unique SCSI ID Check that the SCSI bus is actively terminated Refer to the documentation for your SCSI controller and any other SCSI devices you may have Possible cause Potential solution This can occur when the BIOS ona host adapter card is enabled but there is no bootable SCSI device connected to it You may be able to disable the host adapter BIOS to resolve this problem Check the host adapter manual for instructions on how to disable the BIOS Do not disable the BIOS for a SCSI controller with a bootable hard disk attached to it Do not disable the BIOS if you are using HP One Button Disaster Recovery Possible cause Potential solution The power or SCSI cable is not connected properly Check that the cables to the tape drive are firmly connected Ensure that the SCSI cable is LVDS compliant and that it does not have any bent pins Replace if necessary See Ordering Information The SCSI bus may not be terminated correctly 1 If your HP Surestore DAT drive is the last or only device on the SCSI bus make sure the device is properly terminated 2 If your HP Surestore DAT drive is not the last or only device on the SCSI bus check all SCSI cable connections and make sure the last device on the SCSI bus is terminated The tape drive s SCSI ID address is not unique Identify the SCSI IDs of existing SCSI
69. e ended SCSI with Ultra devices the maximum permissible length is 3 meters for four or fewer devices and 1 5 meters for more than four devices For LVD SCSI the maximum length for a single device is 25 meters For multiple devices the maximum combined internal external length is 12 meters If you have a combination of LVD and SE devices on the bus the maximum cable length reverts to the SE specification See note on SE and LVD interfaces for more information For best performance keep lengths to a minimum but avoid very short overall lengths less than 0 5 meters e Itis important to use good quality cables Generally speaking cable quality affects performance and reliability This is particularly true for external shielded cables e Look after your SCSI cables In particular take care when connecting or disconnecting not to damage the high density connectors Avoid putting excessive twists in external shielded cables as this can cause premature failure For HP Surestore DAT internal devices you need a SCSI ribbon cable with the correct termination HP Surestore DAT 40 and DAT 40x6 drives have a 68 pin wide high density SCSI connector If you are using an HP Surestore DAT drive on an internal bus with other peripherals that run at Ultra or Ultra2 speeds it is important that a 68 pin LVD compatible ribbon cable is used If your computer uses narrow SCSI you will need a cable or adapter that enables you to connect a wide SCSI device
70. e following media is recommended for use with HP Surestore DAT tape drives and autoloaders Item Description ae data cartridge HP DDS 3 24 GB C5708A data cartridge HP DDS 4 40 GB C5718A autoloader magazine DDS autoloader magazine empty C1571A a DDS autoloader magazine preloaded with 5 HP magazine preloaded DDS 3 24 GB cartridges and 1 HP DDS C1570A for DAT 24x6 cleaning cartridge mag zine preloaded DDS autoloader magazine preloaded with 5 HP gazing P DDS 4 40 GB cartridges and 1 HP DDS C7436A for DAT 40x6 A cleaning cartridge cleaning cartridge HP DDS cleaning cartridge C5709A storage box DDS cartridge storage box holds 12 cartridges 92283L assumes 2 1 compression 1997 2001 Hewlett Packard Company file C Documents 20and 20Settings topher COL SPRINGS Desktop Ultrium pdf document dds user reseller eng order htm 11 15 2001 1 26 03 PM loading amp unloading autoloader April 2001 hp learning products CA mrar dat tape drive user s guide data protection pdeeotopics loading and unloading autoloaders contact hp http www hp com support tape may have a later version 4 home page before you start contents of this section tape drive operation autoloader operation the front panel lights front panel 2 messages loading amp unloading modes of operation cartridge care cleaning one button disaster recovery specifications alertes The autolo
71. e language selection facility without selecting a language press the Enter button If the Select button is not pressed for two minutes the drive will automatically exit the language selection facility without selecting a language The HP SureStore DAT 40x6 autoloader has a language selection feature which allows you to localize the display for French German Spanish Portuguese or Japanese If your language is not supported you can select a Numerical code instead and refer to the Messages section below for an explanation of the code The messages are in alphabetical order but you can jump directly to the required message by selecting the number from the following list 0000 1001 2001 3001 4000 8000 1002 2002 3002 4001 8001 1003 2003 3003 4002 8002 1004 2006 3004 4003 8003 1006 2007 3005 8004 1007 2008 8006 1008 2009 8007 1009 2010 8008 1010 8009 1011 8010 1012 8012 1013 8013 1014 8014 1015 8015 1016 8016 1017 8017 1018 8018 1019 8019 1021 8020 1022 8021 1023 8022 1024 8023 8024 8025 8026 8027 The following abbreviations are used in the message listing below Type Column OAR Column E Error message O OAR light is on l Information message F OAR light is flashing S Status message The following list gives the messages that can be shown on the front panel display in alphabetical order Some of these messages only appear on HP Surestore DAT 40x6 autoloaders Number Message Type OAR Mean
72. e supplied multi mode terminator for proper operation If you have more than one device on the SCSI bus daisy chain them by connecting a cable from the SCSI OUT connector on the first device to the SCSI IN connector on the second device and make sure that the second device is terminated For HP Surestore DAT 40 devices use an LVD rated cable and an LVD rated multimode terminator For HP Surestore DAT removable tape drives termination is provided by connecting a terminator to the spare SCSI connector on the rear of the tape array There are two connectors for each bay in the tape array It doesn t matter which is used for SCSI IN and SCSI OUT If you have each removable drive in the tape array attached to a separate bus then for each bay in use you must attach a terminator to the spare connector for each device If you are using the removable drives to mirror backups you can daisy chain devices but no more than two on each SCSI bus Connect an LVD rated cable from the spare SCSI connector for the first device to one of the SCSI connectors for the second device and attach the terminator to the spare SCSI connector for the second device Refer to your tape array documentation for detailed instructions Cables matter in SCSI systems There are two factors to consider cable length and cable quality e For single ended SCSI with Fast devices there is a maximum permissible length of 6 meters for a single SCSI bus For singl
73. ection HHH SCSI configuration UNIX configuration Before you install your HP Surestore DAT drive ordering supplies installing drivers 1 Check that your computer meets the requirements for installation 2 Make a note of the model name product number and serial number of your tape drive and record it on page 2 of the Getting Started guide 3 Collect information about the SCSI configuration of your computer and any other devices attached to it and decide how you are going to configure the drive on the SCSI bus If you are installing on a Windows NT 4 Windows 2000 or Novell NetWare system you can use the HP Library amp TapeTools software provided on the HP Surestore Tape CD ROM to do this If you are not familiar with how to configure a SCSI bus you may also want to read the SCSI configuration information provided in this guide 4 Select a free bay for an internal or a removable drive or Select a site for an external drive 4 The Getting Started guide provides detailed installation instructions Click below for a PDF version of the appropriate guide e HP Surestore DAT internal drives Getting Started guide e HP Surestore DAT internal autoloaders Getting Started guide e HP Surestore DAT external drives Getting Started guide e HP Surestore DAT external autoloaders Getting Started guide You need a copy of Adobe Acrobat Reader to read the PDF files If you do not have this soft
74. ects resulting from improper or inadequate maintenance by the customer Customer supplied software or interfaces Unauthorized modification or misuse Use of unsupported media Operation outside the environmental specifications for the product Improper site preparation and maintenance Any implied warranty of merchantability or fitness is limited to the three year duration of this written warranty Some states or provinces do not allow limitations on how long an implied warranty lasts so limitations or exclusions may not apply to you HP warrants to you the end user customer that HP hardware accessories and supplies will be free from defects in materials and workmanship after the date of purchase for the period specified above If HP receives notice of such defects during the warranty period HP will at its option either repair or replace products which prove to be defective Replacement products may be either new or like new 1 HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase for the period specified above due to defects in material and workmanship when properly installed and used If HP receives notice of such defects during the warranty period HP will replace software media which does not execute its programming instructions due to such defects 2 HP does not warrant that the operation of HP products will be uninterrupted or error free If HP is unable w
75. ents 20and 20Settings topher COL SPRINGS Desktop Ultrium pdf document dds user reseller eng messages htm 11 15 2001 1 25 09 PM modes of operation April 2001 hp learning products data protection gt gt 444 4 Yer 4 4b 4 http www hp com support tape may have a later version CA mrar dat tape drive user s guide index of topics autoloader modes of operation contact hp home page before you start tape drive operation autoloader operation the front panel lights front panel messages loading amp unloading modes of operation cartridge care contents of this section gt cleaning one button disaster recovery The HP Surestore DAT 24x6 and DAT 40x6 may be operated in either stacker or Susasdiuis random mode Mode is initially determined by what happens after you insert a diagnostics magazine troubleshooting a e Ifthe host sends a command MOVE MEDIUM to move a cartridge from the lanes magazine to the drive the autoloader goes into random mode SCSI configuration e If you select a cartridge by pressing the Select button and then load it by ENDxiconfiguration pressing the Load Cartridge button the autoloader goes into stacker mode ordering supplies installing drivers In stacker mode also known as sequential mode the autoloader simply uses the cartridges sequentially from the magazine When one cartridge is unloaded following a SCSI UNLOAD command the autoloader a
76. er installation See Switching on the Autoloader error condition See Operator Attention Required Light problems during See If There Are Problems During the Self Test self test drive after installation See Switching on the Drive error condition See Error Condition Signal problems during See If There Are Problems During the Self Test service See Obtaining Service service agreements See Service Agreements Service Form See Customer Service Form setting SCSI ID See Installation Guide shelf life cartridge See Caring for Cartridges shipping safely See Returning your HP Surestore Tape Drive shock survival Choose your drive model from Specifications Silicon Graphics IRIX See Silicon Graphics IRIX size of drive Choose your drive model from Specifications software backup See Backup Software Requirements Solaris Sun See Sun Systems specifications Choose your drive model from Specifications stabilizing temperature See Caring for Cartridges stacker mode cleaning tape heads in See Cleaning the Tape Heads definition See Autoloader Modes of Operation storage capacity See Cartridge Compatibility by Model storing cartridges See Caring for Cartridges Sun UNIX systems See Sun Systems supplies See Ordering Information support telephone numbers See Obtaining Technical Support switches UNIX configuration See Installation Guide switching on drive See Switching on the Drive or Switching on the Autolo
77. erformance and cable length The speed of the data bus which may be Fast Ultra Ultra2 Ultra3 Ultra160 or Ultra320 The width of the data bus which may be Narrow or Wide m The voltage level of the interface which may be single ended SE or low voltage differential LVD As described above HP Surestore DAT 40 drives and DAT 40x6 autoloaders are Ultra Wide SCSI devices designed to operate on a low voltage differential SCSI interface HP Surestore DAT 24 drives and DAT 24x6 autoloaders are Fast SCSI devices designed to operate on a Fast SCSI interface Each device on a SCSI bus including the SCSI host bus adapter HBA must be configured with a unique ID identifier The SCSI bus must be terminated Note HP recommends that a dedicated host bus adapter is used for the tape drive A suitable adapter is available from HP as an accessory see Ordering Information For wide SCSI buses the SCSI ID will be a number from 0 through 15 soa typical wide SCSI HBA can accommodate up to fifteen other devices SCSI IDs are usually set on the device itself sometimes via configuration software but some newer devices are capable of selecting an unused ID automatically when powered up these are known as SCAM devices HP Surestore drives are SCAM 1 compliant This means that the drive will return its SCSI ID to the host bus adapter in response to a SCSI inquiry but it will not allow the adapter to change the SCSI ID SCSI I
78. erformance with reliability and low cost of ownership making it the ideal choice for network backup Your new tape drive provides the following key features Reliable DAT technology Capacity of 24 gigabytes on a single DDS 3 tape assuming a 2 1 data compression ratio Built in read after write verification for a high level of data integrity Compatibility with industry standard DDS formats allowing the use of low cost media Internal head cleaner that helps prevent head clogging Feed Forward Equalizer ensures maximum data integrity TapeAlert support for worry free backup HP Library amp TapeTools software to verify successful installation and troubleshoot problems e HP One Button Disaster Recovery compatible HP Instant Support for web based problem identification diagnosis and resolution providing fast easy to use online solutions to problems Hardware data compression increases data storage capacity and data transfer rate Low power consumption physical specification dimensions 150 mm 6 0 inches W 41 mm 1 6 inches H 158 mm 6 2 inches D weight 1 0 kg 2 3 Ibs power requirements power 5V 5 100 mV maximum ripple 1 2A 12V 10 150 mV maximum ripple 0 1A performance interface Narrow SCSI 2 DDS 3 DDS 2 DDS 1 DDS DDS DC DDS 3 125 meter DDS 2 120 meter media and DDS 60 and 90 meter Media Recognition System cartridges 24 GB on a DDS 3 cartridge assuming a data compressio
79. es Before returning an HP Surestore tape drive call the Customer Support Center for your area When you call make sure that you have the following information available The product name and serial number see label on the back of the appliance server Date of purchase A description of the product fault A contact name for details of the failure A contact telephone number Your shipping address The telephone service agent will verify that the unit is faulty and will make sure that a replacement unit is sent to you within 24 hours When you receive the replacement unit remove it from the packaging and use the packaging material for returning the faulty unit All shipment costs are prepaid by HP When returning the drive to HP any damage caused as a result of inadequate packaging is your responsibility Use the original packing materials whenever possible HP offers electronic services that give you a fast interactive way to access information and help on setup configuration installation and operation of your product The online services are available on the World Wide Web and FTP as well as the country specific resources listed later in this section World Wide Web Product and support information are available from HP s web site on the Internet at http www hp com go tape FTP Product and support information are available from our FTP site on the Internet at ftp hp com pub information storage surestore America
80. es listed by country below Telephone 03 8877 8000 Hours of operation 9 00 a m to 5 00 p m Monday through Friday Spare parts 1800 670 054 Hours of operation 9 00 a m to 5 00 p m Monday through Friday Telephone 86 0 10 6564 5959 Hours of operation 8 30 to 17 30 Monday through Friday Telephone 800 96 7729 Hours of operation 8 30 to 17 30 Monday through Friday Telephone 91 11 682 6035 Hours of operation 9 30 a m to 5 30 p m Monday through Friday Telephone 62 21 350 3408 Hours of operation 8 00 a m to 5 00 p m Monday through Friday Telephone 81 3 3335 8333 Hours of operation 9 00 to 12 00 and 13 00 to 17 00 Monday through Friday within Seoul only Telephone 82 2 3270 0700 Hours of operation 9 00 a m to 6 00 p m Monday through Friday 9 00 a m to 1 00 p m on Saturdays outside Seoul only Telephone 080 999 0700 Hours of operation 9 00 a m to 6 00 p m Monday through Friday 9 00 a m to 1 00 p m on Saturdays Telephone 60 3 295 2566 Hours of operation 8 30 a m to 5 30 p m Monday through Friday Telephone 64 9 356 6640 Hours of operation 9 00 a m to 5 30 p m Monday through Friday Telephone 63 2 867 3351 Hours of operation 8 30 a m to 5 30 p m Monday through Friday Telephone 65 272 5300 Hours of operation 8 30 a m to 5 30 p m Monday through Friday Telephone 886 2 2717 0055 Hours of operation 8 30 a m to
81. es it easy to detect problems which could have an impact on backup quality From the use of worn out tapes to defects in the drive hardware TapeAlert provides easy to understand warnings of errors as they arise and suggests a course of action to remedy the problem vy To take advantage of TapeAlert you need e TapeAlert compatible tape drives e TapeAlert compatible backup software Network administrators will also find it extremely valuable to have TapeAlert for OpenView which extends the benefits of TapeAlert across the network TapeAlert Achitecture Software polls tape drive figs Usiye over SCSI bus and reads 4 TapeAlert error flags set 4 by firmware Backup Software Maton Saurus Management Sonsuls Console Error messages Error messages displayed to user and passed over network logged includes to Openview allowing explanation of problem user to remotely manage and what to do about it their tape drives TapeAlert compatible tape drives such as the latest DAT drives from Hewlett Packard are delivered with TapeAlert features built in as standard The internal TapeAlert firmware constantly monitors the drive hardware and the media checking for errors and potential difficulties Any problems identified are flagged on anew SCSI log page where 64 bytes have been reserved for use by TapeAlert After a backup has been completed the TapeAlert compatible backup application will automatically read the drive s Ta
82. ferent expansion slot The SCSI bus might be too long Make sure the total length of the SCSI bus does not exceed the ANSI SCSI standard of 3 meters 10 feet for an SE bus 12 meters 40 feet for an LVD SCSI bus with multiple devices or 25 meters 82 feet for an LVD SCSI bus with a single device Possible cause Potential solution The power cable is not connected properly Check that the cables to the tape drive are firmly connected Make sure that the power cable is firmly connected e For internal devices try another power connector e For external devices you can use the power cable from your monitor or another device to check that the connection is working If the power supply is present and all LEDs remain off call for assistance The self test fails If there is a cartridge in the drive remove it Power down the drive and power it up again If the self test still fails call for assistance Possible cause Potential solution Tape drives If the Tape LED is off and the Clean LED is flashing or on constantly there is a problem with the media or drive See front panel lights Autoloaders If the OAR LED is on operator attention is required There will also be a message on the LCD See front panel lights and front panel messages Possible cause Potential solution A label may be poorly stuck on the cartridge or in t
83. for an Autoloader electrical requirements Choose your drive model from Specifications electromagnetic specifications Choose your drive model from Specifications electrostatic discharge protection against See Installation Guide EMC certifications Choose your drive model from Specifications or see the Regulatory Booklet emergency recovery See HP One Button Disaster Recovery environmental specifications Choose your drive model from Specifications equipment supplied with drive See Installation Guide error condition signal See Error Condition Signal error messages autoloader See Front Panel Messages European support numbers See Technical Support for Europe expired cleaning cartridges See Cleaning the Tape Heads Express Exchange warranty See Warranty or Returning Your HP SureStore Tape Drive fast wide SCSI See SCSI Configuration fault condition See Troubleshooting features of DAT drives Choose your drive model from Specifications filemarks See UNIX Glossary flashing light See Interpreting the Front Panel Lights for tape drives or Interpreting the Autoloader Front Panel forcing ejection See Forcing Ejection for a Tape Drive or Forcing Ejection for an Autoloader Form Customer Service See Customer Service Form formats tape See Choosing Cartridges frequency of backup See Choosing a Backup Strategy frequency of cleaning See Cleaning the Tape Heads frequently asked questions See Fre
84. g 5 5 ome page contents of this section before you start tape drive operation autoloader operation hp surestore dat tape drives cartridge care internal drives cleaning external drives one button disaster removable drives recovery hp surestore dat autoloaders eens internal autoloaders I DAT 24e DAT 24m DAT 40i DAT 40e Choose your model by clicking on the picture or the text DAT 40m DAT 24x6i DAT 24x6e hp surestore dat tape drives DAT 40x6i DAT 40x6e internal drives diagnostics troubleshooting FAQs 4 t k external autoloaders DE aE E E E E E E e a 44 SCSI configuration UNIX configuration ordering supplies installing drivers DAT 24i DAT 40i external drives DAT 24e removable drives DAT 24m DAT 40m hp surestore dat autoloaders internal autoloaders DAT 24x6i DAT 40x6i external autoloaders DAT 24x6e DAT 40x6e 1997 2001 Hewlett Packard Company file C Documents 20and 20Settings topher COL SPRINGS Desktop Ultrium pdf document dds user reseller eng spec htm 11 15 2001 1 25 25 PM hp surestore dat24i April 2001 hp learning products http www hp com support tape may have a later version ers dat tape drive user s guide data protection index of topics hp surestore DAT 24i contact hp 4 home page before you start tape drive operation autoloader operation cartridge care_ c
85. ge activity if a cartridge is being loaded or unloaded or if the heads are being cleaned e Tape activity reading writing searching rewinding and so on e Firmware upgrading The front panel display can display a range of error messages relating to the autoloader s operation If a fault has been detected with the mechanism or loss of data may result the error message may be accompanied by the Operator Attention Required light being on or flashing This is indicated in the OAR column in the alphabetical list of messages below Where possible actions you can take to recover from the error are also given Information messages are displayed when power is applied to the autoloader They indicate its identity SCSI ID and configuration They also tell you when you have pressed the front panel buttons to confirm that the autoloader has recognized the action HP Surestore DAT 40x6 models allow you to localize the LED display so that messages are displayed in the desired language 1 Switch on the autoloader and hold down the Select button on the front panel for five seconds to access the Language feature 2 Press the Select button to scroll through the available languages The selected language is displayed in the LCD display If you select Numeric messages will be displayed as numerical codes which are defined below 3 Press the Load button to store the selected language and exit the language selection utility To exit th
86. hat can be displayed here 2 The large numeral shows the number of the cartridge currently loaded in the drive or the cartridge that you have selected by pressing the Select button repeatedly 3 DC is displayed when data compression is being used for writing WP is displayed when the cartridge is write protected 4 The six numbered boxes on the right of the display are individually lit to show which magazine slots contain cartridges 5 The display at the bottom of the display shows how much tape has been used in the current partition The more lines shown the more tape has been used When all the lines show the partition is full This green light indicates the state of the magazine e On indicates that a magazine is loaded e Flashing indicates that a magazine is in the process of being loaded checked or ejected e Off indicates that no magazine is in the autoloader This green light indicates the activity of the autoloader s internal tape drive e On indicates that a cartridge is present in the drive e Fast flashing indicates that the data is being read or written e Slow flashing indicates that a cartridge is being loaded or unloaded e Off indicates that there is no cartridge in the drive The Operator Attention Required amber light indicates warning conditions On indicates that a serious hardware error has occurred Fast flashing four times per second indicates that a firmware upgrade is taking
87. he wrong place causing it to jam Try forcing ejection See the Forcing Ejection topic for a drive or autoloader If this fails call for assistance Possible cause Potential solution The AC power source may not be properly grounded HP Surestore DAT external drive only 1 Plug the HP Surestore DAT external drive s power cable into a power outlet on the same circuit as the host server or workstation 2 Plug the HP Surestore DAT external drive s power cable into a different power outlet Possible cause Potential solution The application does not support the tape drive Use HP Library amp Tape Tools to check that the drive is installed properly Refer to our World Wide Web site www hp com go connect for details of backup applications that support the HP Surestore DAT tape drive Load any service packs as necessary The appropriate driver software for the tape drive or autoloader may not be installed Check that a driver has been installed that supports both your HP SureStore DAT drive and your backup software See your software documentation for details If not install the appropriate driver The appropriate ASPI driver for your SCSI controller may not be installed When you boot up the computer check for error messages that refer to SCSI devices or ASPI drivers Run HP Library amp Tape Tools to determine whether the SCSI board is functioning prope
88. her COL SPRINGS Desktop Ultrium pdf document dds user reseller eng dds24i htm 11 15 2001 1 25 26 PM hp surestore dat24e and 24eu hp learning products April 2001 http www hp com support tape may have a later version CA invent data protection index of topics contact hp dat tape drive user s guide hp surestore DAT 24e and 24eu 4 home page before you start tape drive operation autoloader operation cartridge care cleaning one button disaster recovery specifications gt DAT24i DAT 24e DAT 24m DAT 40i DAT 40e DAT 40m DAT 24x6i DAT 24x6e DAT 40x6i DAT 40x6e diagnostics troubleshooting FAQs contents of this section 2 2 2 2 a E aE E a E E e a 44 gt SCSI configuration UNIX configuration ordering supplies installing drivers The HP Surestore DAT 24 combines capacity and performance with reliability and low cost of ownership making it the ideal choice for network backup Your new tape drive provides the following key features Reliable DAT technology Capacity of 24 gigabytes on a single DDS 3 tape assuming a 2 1 data compression ratio Built in read after write verification for a high level of data integrity Compatibility with industry standard DDS formats allowing the use of low cost media Internal head cleaner that helps prevent head clogging Feed Forward Equalizer ensures maximum data integrity TapeAlert support for worry free backup HP Library
89. hes H 158 mm 6 2 inches D weight 1 0 kg 2 3 Ibs power requirements power 5V 5 100 mV maximum ripple 1 2A 12V 10 150 mV maximum ripple 0 1A performance interface Narrow SCSI 2 DDS 3 DDS 2 DDS 1 DDS DDS DC DDS 3 125 meter DDS 2 120 meter media and DDS 60 and 90 meter Media Recognition System cartridges 24 GB on a DDS 3 cartridge assuming a data compression ratio of 2 1 sustained transfer rate Typically 2 MB s using DDS 3 with data compression 3 0 MB s asynchronous 10 0 MB s synchronous search speed 40 seconds average file access for any part of a 125 meter tape recording format capacity burst transfer rate operating limits temperature 5 C to 40 C 41 F to 104 F humidity 20 to 80 RH non condensing maximum wet bulb temperature 26 C 79 F operating altitude 0 to 4600 m 0 to 15 000 ft vibration 0 30 g peak shock survival 5 g peak for 3 ms duration non operating limits temperature 40 C to 70 C 40 F to 158 F humidity 5 to 95 RH non operating altitude 0 to 15200 m 0 to 50 000 ft vibration 2 41 g rms shock survival 90 g for 3 ms duration CSA Certification to C22 2 No 950 Amd 4 UL Listed to UL 1950 Amd 4 TUV EN60950 IEC 950 CE Declaration of Conformity C TICK Approved AS NZS 3548 RRL Approved RRL MIC No 1996 18 Class 1 LED product IEC 825 1 1997 2001 Hewlett Packard Company file C Documents 20and 20Settings top
90. his happens you will get error messages when NT Setup tries to copy files to the NT file system To correct the problem do this 1 At the first Windows NT Setup prompt select the Custom Setup option 2 At the disk partition prompt select the partition that you were using for the system disk and i Click on D to delete it ii Click on lt Enter gt and L to confirm deletion iii Click on lt Enter gt to install this automatically recreates the system partition 3 The remaining prompts are the same as those that occur during the Express Setup Please refer to the Windows NT documentation for more detailed information The process will be similar for other operating systems but refer to the supplied documentation for a detailed description You must use a cartridge that is OBDR capable If you try to insert a backup cartridge that is not OBDR capable the tape drive will eject it automatically HP One Button Disaster Recovery can fail on NT3 51 systems if e the SYSTEM partition eg C drive is on a SCSI disk e AND other data partitions are on EIDE disks eg D drive If your system uses this configuration 1 Open your PC and disconnect the power lead from the EIDE disk s 2 Recover the system disk using OBDR 3 Shut down and power off your system 4 Reconnect the power leads to the EIDE disk s and then reboot 5 Partition the EIDE disk s as before You will then be able to restore data to the EID
91. home page April 2001 hp learning products CA een dat tape drive user s guide data protection gt index of topics contact hp home page before you start tape drive operation autoloader operation Cartridge care_ cleaning one button disaster recovery specifications ordering supplies This is the User s Guide for HP Surestore DAT internal external and removable inetaling drivers rack mounted tape drives and autoloaders It describes how to use HP Surestore DAT tape drives and autoloaders com support tape may have a later version diagnostics troubleshooting FAQs yey i SCSI configuration UNIX configuration 4 4 To start click on one of the above topics or select a topic from the navigation pane on the left For example click on specifications for a detailed description of the HP Surestore DAT tape drives and autoloaders Use the index of topics page to search for a particular topic Use the contact hp page to find out contact details for your nearest Customer Care Center The information contained in this document is subject to change without notice Hewlett Packard makes no warranty of any kind with regard to the material including but not limited to the implied warranties of merchantability and fitness for a particular purpose Hewlett Packard shall not be liable for errors contained herein or direct indirect special incidental or consequential damages in connection with the f
92. ications changing SCSI ID See Installation Guide Clean light See Interpreting the Front Panel Lights or Interpreting the Autoloader Front Panel Lights cleaning cartridges See Cleaning the Tape Heads cleaning tape heads See Cleaning the Tape Heads cleaning as part of backup routine See Cleaning as Part of Your Routine Compaq UNIX systems See UNIX Configuration Guide Compaq Systems compatibility backward See Cartridge Compatibility by Model compression available on HP tape drives Choose your drive model from Specifications definition See UNIX Glossary CompuServe See Worldwide Online Services computer problems See Problems with Your Computer condensation See Caring for Cartridges configuration switches UNIX See Installation Guide contacting HP See Obtaining Service customer support See Obtaining Technical Support DAT drive features Choose your drive model from Specifications DAT cartridges about See Choosing Cartridges ordering See Ordering Information data cartridges about See Choosing Cartridges ordering See Ordering Information data compression Choose your drive model from Specifications DDS formats See Choosing Cartridges formats supported See Cartridge Compatibility by Model tape life See Caring for Cartridges DDS logos See Choosing Cartridges default SCSI ID See Installation Guide device filenames HP UX See HP UX Systems IBM AIX See IBM AIX 3 2 5 PC UNIX See
93. iday Telephone 90 0 212 221 69 69 Hours of operation 8 30 to 18 00 Monday through Friday Telephone 971 4 883 8454 Hours of operation 8 30 to 18 00 Monday through Friday For customers in UAE Bahrain Qatar Saudi Arabia Jordan Palestine Egypt Yemen Lebanon Kuwait and Oman languages supported English and Arabic Telephone 44 0 207 512 52 02 Hours of operation 8 30 to 18 00 Monday through Friday Telephone 44 0 207 512 52 02 Hours of operation 8 30 to 18 00 Monday through Friday 2000 Hewlett Packard Company file C Documents 20and 20Settings topher COL SPRINGS Desktop Ultrium pdf document common contact eng europe htm 11 15 2001 1 26 14 PM asia pacific April 2001 CA invent data protection gt contact hp gt americas europe asia pacific gt warranty customer service form hp learning products http Avww hp com support tape may have a later version how to contact hp asia pacific contents of this section If you have internet access click on the URL below http Awww hp com cposupport mail_support html From time to time telephone numbers and addresses may change accessing contact details over the web will ensure you have the latest information If you do not have internet access refer below for a list of contact numbers correct at time of printing Customers in Asia Pacific region can contact HP on the telephone support lin
94. iguration UNIX configuration ordering supplies gt installing drivers The HP SureStore DAT 24x6e is the ideal match for today s automated backup applications Automation reduces the risk of operator errors and saves valuable time The HP SureStore DAT 24x6e will meet the capacity needs of your growing network Using hardware data compression it can store up to 24 GB ona single tape in just over three hours One magazine stores an entire week s worth of data Your new autoloader provides the following key features Random access to to six cartridges in a compact removable magazine Reliable DAT technology Read and write compatible with DDS DDS 2 and DDS 3 formats Capacity of 24 gigabytes on a single DDS 3 tape assuming a 2 1 data compression ratio Built in read after write verification for a high level of data integrity Compatibility with industry standard DDS formats allowing the use of low cost media Internal head cleaner that helps prevent head clogging Feed Forward Equalizer ensures maximum data integrity e TapeAlert support for worry free backup HP Library amp TapeTools software to verify successful installation and troubleshoot problems HP Instant Support for web based problem identification diagnosis and resolution providing fast easy to use online solutions to problems Hardware data compression increases data storage capacity and data transfer rate e Low power consumption physical specification d
95. ill be displayed in this case Load an empty magazine to retrieve the cartridge o Ahard fault condition has occurred The message displayed will give information about the type of error Look up the message in Front Panel Messages to determine what to do The Select button allows you to select any of the cartridges in the magazine for loading If you press the button repeatedly the number on the left of the front panel display cycles through the cartridges available in the magazine Press the Load Cartridge button to load the selected cartridge from the magazine into the drive and then put the autoloader into stacker mode In stacker mode the loaded cartridge is used first when it is full or the host computer sends an UNLOAD command the autoloader replaces it with the cartridge from the next highest numbered slot in the magazine See Autoloader Modes of Operation for more information on stacker mode Press the Eject button to start the unload process The drive unloads any cartridge that is currently loaded and the changer mechanism returns the cartridge to the magazine The magazine is then ejected You can also use the Eject button to force an ejection in an emergency See Forcing Ejection for more information on when and why you might do this Note The host computer can disable the Eject button by issuing a SCSI PREVENT MEDIA REMOVAL command 1997 2001 Hewlett Packard Company file C Documen
96. imensions 165 mm 6 5 inches W 135 mm 5 3 inches H 269 mm 10 6 inches D weight 4 8 kg 10 5 lbs without magazine power requirements power 0 6A maximum 100 240 Vac 50 60 Hz performance interface Narrow SCSI 2 DDS 3 DDS 2 DDS 1 DDS DDS DC DDS 3 125 meter DDS 2 120 meter media and DDS 60 and 90 meter Media Recognition System cartridges 6x24 GB based on six DDS 3 cartridges with average capacity of 24 GB per cartridge assuming a data compression ratio of 2 1 sustained transfer rate Typically 2 MB s using DDS 3 with data compression 3 0 MB s asynchronous 10 0 MB s synchronous search speed 40 seconds average file access for any part of a 125 meter tape recording format capacity burst transfer rate cartridge load unload time lt 14 seconds average cartridge swap time 15 seconds average operating limits temperature 5 C to 40 C 41 F to 104 F humidity 20 to 80 RH non condensing maximum wet bulb temperature 26 C 78 F operating altitude 0 to 4600 m 0 to 15 000 ft vibration 0 21 g peak noise level Less than 5 0 Bel sound power non operating limits temperature 40 C to 70 C 40 F to 158 F humidity 5 to 95 RH non operating altitude 0 to 15 200 m 0 to 50 000 ft vibration 2 10 g rms shock survival 90 g for 3 ms duration CSA Certification to C22 2 No 950 Amd 4 UL Listed to UL 1950 Amd 4 GS Mark EN60950 IEC 950 NOM 1 NYCE FCC Class B
97. information on software downloads Possible cause Potential solution The tape is write protected Move the write protect tab out from the write protected position When in the write protected position the bright orange area is exposed The wrong type of media is being used Use only DDS cartridges in the drive Do not use cartridges labeled DAT because the media is not certified and its integrity cannot be guaranteed for data storage purposes DAT cartridges have a different mechanical specification that can cause them to jam in the mechanism The tape drive warranty does not cover damage caused by the use of DAT cartridges Possible cause Potential solution Exchanging a tape drive installed in a HP Surestore Tape Array 5300 enclosure has disrupted activity on the SCSI bus Rack mounted tape drive modules must only be extracted or swapped when the SCSI bus is idle Even if the device being swapped is not currently in operation care must be taken that there are not other devices on the bus that are in use 1997 2001 Hewlett Packard Company file C Documents 20and 20Settings topher COL SPRINGS Desktop Ultrium pdf document dds user reseller eng trouble htm 11 15 2001 1 25 54 PM frequently asked questions April 2001 data protection 4 t44 HF VEY 4 vy CA invent index of topics contact hp home page before you start
98. ing E o A SPACE command encountered BOD 1019 At BOD Beginning of Data unexpectedly The tape is now positioned at BOD A READ or SPACE command E O encountered the EOD End of Data area unexpectedly The tape is now positioned at EOD 1018 At EOD A READ or SPACE command has failed because the tape cartridge is not in DDS format 8014 Bad Media Action Unload the cartridge and use a DDS certified Media Recognition System cartridge See Choosing Cartridges AWRITE WRITE FILEMARK or ERASE command has been attempted on anon Media Recognition System cartridge Cannot E E 8021 Write Non Action Remove the cartridge and MRS Tape 9 replace with a Media Recognition System cartridge See Choosing Cartridges Cleaning failed possibly due to an Clean Fail expired cleaning tape Check E F Cleaning Tape 8009 Action Use a new cleaning cartridge A high error rate has been detected reading or writing Action Insert a cleaning cartridge to 2001 Clean Me clean the tape heads ensuring that the tape in the cleaning cartridge has not been used up See Cleaning the Tape Heads S A cleaning cartridge has been loaded 1008 Cleaning into the drive mechanism This message is displayed for two seconds during the power up sequence following the SCSI ID xx l is the hex value of the configuration switch setting on the underside of the autoloader y is the autoloader option
99. it is performing first This ensures that the task is terminated in a controlled manner and no data is lost However if you need to unload a cartridge urgently even at the risk of losing data you must force ejection Caution You can lose data if you force ejection The tape may also end up invalidly formatted because an EOD End of Data mark might not be written Force ejection only as a last resort to recover a cartridge To force ejection Hold the Eject button down for at least five seconds usually between 5 and 10 seconds The autoloader responds as follows e The front panel display will show Force Eject e The autoloader waits 35 seconds to give the normal eject procedure a chance to occur Once this time has elapsed if there is a cartridge loaded in the drive it is immediately unloaded regardless of what operation the drive was performing The cartridge is then returned to its slot in the magazine and the drive is reset as though the power had been cycled Because the forced ejection may interrupt any operation it is possible that the drive will not write an EOD End of Data mark before the cartridge is ejected This will cause loss of data and leave the cartridge with an invalid format If no cartridge is loaded in the drive the autoloader assumes that you want to eject the magazine Following the 35 second pause it does this The autoloader is then reset as though power had been cycled Note A forced ejection wi
100. itch on the rear panel by pressing the side with the symbol down and then switch on the computer Internal autoloaders are powered on when you switch on your computer Wait for the autoloader to complete its self test routine during which the front panel lights flash and the display shows the message Self Test The HP SureStore DAT 40x6 autoloader alternates this display with its serial number After a successful self test the lights stop go out and the autoloader displays the message Insert Mag if there is no magazine loaded If there is a magazine loaded the message will say Mag Loaded and the green Magazine Present light top will be lit steadily If the Operator Attention Required light bottom shows steady amber at the end of the self test this indicates a fault condition If you have just installed the drive check the installation for loose connections and repeat the self test Try the troubleshooting procedures or run HP Library amp Tape Tools to determine what the problem is If the fault condition persists write down the message displayed on the front panel and call for service To ensure reliable operation do not switch off power to the autoloader while it is reading writing fast searching loading or unloading If the cartridge has just been unloaded from the drive but has not been returned to the magazine when the autoloader is switched off the cartridge will be taken into the dr
101. ithin a reasonable time to repair or replace any product to a condition as warranted you will be entitled to a refund of the purchase price upon prompt return of the product 3 HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use 4 Warranty does not apply to defects resulting from a improper or inadequate maintenance or calibration b software interfacing parts or supplies not supplied by HP c unauthorized modification or misuse d operation outside of the published environmental specifications for the product or e improper site preparation or maintenance 5 HP MAKES NO OTHER EXPRESS WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL TO THE EXTENT ALLOWED BY LOCAL LAW ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY SATISFACTORY QUALITY OR FITNESS FOR A PARTICULAR PURPOSE IS LIMITED TO THE DURATION OF THE EXPRESS WARRANTY SET FORTH ABOVE Some countries states or provinces do not allow limitations on the duration of an implied warranty so the above limitation or exclusion might not apply to you This warranty gives you specific legal rights and you might also have other rights that vary from country to country state to state or province to province 6 TO THE EXTENT ALLOWED BY LOCAL LAW THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES EXCEPT AS INDICATED ABOVE IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR
102. ive and HP Surestore DAT 24x6 autoloader are single ended fast SCSI 2 compatible devices The drives support a burst transfer rate of 20 MB sec and should be used with a SCSI bus that meets the Fast specification or higher They are not compatible with high voltage differential SCSI devices All HP Surestore DAT drives can be used with both LVD and single ended host bus adapters However for optimum performance connect HP Surestore DAT 40 devices to an LVD SCSI bus We also recommend that the tape drive or autoloader is connected to a dedicated host bus adapter If you need to connect multiple devices to the bus performance will not be restricted as long as devices are of the same type for example Ultra Wide SCSI If one device is single ended all devices will be treated as single ended which will restrict the maximum permissible length of the cable and could restrict the performance of HP Surestore DAT 40 devices It could take longer to back up your data Make sure that the last device on the SCSI bus is terminated Do not attach the tape drive to the same SCSI bus as the disk drive See the section on SCSI termination for more information about terminating HP Surestore DAT tape drives The Small Computer Systems Interface SCSI is popular because it offers a fast and flexible method of connecting a variety of devices to a host computer The SCSI standards define both the physical connections between the devices cables and connect
103. ive and threaded when the drive is next powered up 1997 2001 Hewlett Packard Company file C Documents 20and 20Settings topher COL SPRINGS Desktop Ultrium pdf document dds user reseller eng operate2 htm 11 15 2001 1 25 05 PM autoloader front panel April 2001 hp learning products http www hp com support tape may have a later version ers dat tape drive user s guide data protection index ofioeies front panel lights contact hp 4 home page before you start tape drive operation autoloader operation the front panel lights front panel messages gt loading amp unloading modes of operation cartridge care cleaning one button disaster recovery specifications diagnostics troubleshooting FAQs contents of this section related topics 444 gt 444 4b SCSI configuration UNIX configuration ordering supplies installing drivers w The front panel of your HP Surestore DAT autoloader has a LCD display panel three lights LEDs and three buttons as described below The LCD display shows status information about the autoloader in each of its five regions Note that this exact display can never occur all sections are showing at the same time so that you can see where they are 1 The ten character dot matrix display provides information on the autoloader s operating status and potential error conditions See Front Panel Messages for details of messages t
104. ivers for the tape drive Install the correct driver software for the operating system and tape drive Possible cause Potential solution The backup is being performed over a network Backing up across a network is likely to reduce the speed of the backup Try backing up at a different time of day when there is less network traffic Where possible use a dedicated tape drive directly attached to the computer being backed up Backing up local data that is data residing on disk drives attached to the same machine as the tape drive but not necessarily on the same SCSI bus is almost always faster than backing up over a network External tape drives can be moved and attached to different servers The overall system is not capable of providing data fast enough Tape drive performance will be impaired if the server is slow or overloaded Even if the system is well specified there can still be bottlenecks that restrict overall performance Ensure as few processes as possible are running while a backup is being performed Backup operations and virus scans should NOT be performed at the same time Information on optimizing performance is given at Awww hp com support dat Disk drives are on the same SCSI bus as the tape drive Disks tend to monopolize the SCSI bus and should be set to a lower SCSI ID such as 0 or 1 Ideally the tape drive should be on its own SCSI channel or bus separate from
105. lean Off The cartridge is loaded and the drive is ready Tape loading signal Tape On flashing slowly Clean Off The cartridge is loading or unloading or self test is in progress Tape activity signal Tape On flashing rapidly Clean Off The cartridge is loaded activity is occurring Media caution signal Tape Off or flashing rapidly Clean On flashing slowly If the media caution signal is displayed Wait for the current operation to finish then insert a different tape and repeat the operation that was being performed e Ifthe media caution signal does not show this time it indicates that the original cartridge was nearing the end of its useful life Copy any data you want to keep from the original tape onto a new tape if possible then discard the old tape e If the media caution signal appears again with the second tape the tape heads need cleaning e Ifthe media caution signal appears after using a cleaning cartridge the cleaning cartridge has probably expired and should be discarded Error condition signal Tape Off Clean On steady HP Surestore DAT drives perform a comprehensive self test during power up If a hard error causes the self test to fail the clean light changes to steady amber Run HP Library amp Tape Tools to help diagnose the problem OBDR mode signal Tape On flashing slowly Clean On flashing slowly alternating with Tape LED The tape drive is in disaster recover
106. leaning one button disaster recovery specifications DAT 24i DAT 24e DAT 24m DAT 40i DAT 40e DAT 40m DAT 24x6i DAT 24x6e DAT 40x6i DAT 40x6e iagnostics troubleshooting FAQs contents of this section t 2 2 So e a e e 2 e e a 44 2 SCSI configuration UNIX configuration ordering supplies gt installing drivers The HP Surestore DAT 24 combines capacity and performance with reliability and low cost of ownership making it the ideal choice for network backup Your new tape drive provides the following key features Reliable DAT technology Capacity of 24 gigabytes on a single DDS 3 tape assuming a 2 1 data compression ratio Built in read after write verification for a high level of data integrity Compatibility with industry standard DDS formats allowing the use of low cost media Internal head cleaner that helps prevent head clogging Feed Forward Equalizer ensures maximum data integrity TapeAlert support for worry free backup HP Library amp TapeTools software to verify successful installation and troubleshoot problems HP Instant Support for web based problem identification diagnosis and resolution providing fast easy to use online solutions to problems HP One Button Disaster Recovery compatible Hardware data compression increases data storage capacity and data transfer rate Low power consumption physical specification dimensions 150 mm 6 0 inches W 41 mm 1 6 inc
107. ll abort any SCSI operations that may be in progress on the autoloader and overrides any SCSI PREVENT MEDIA REMOVAL in effect 1997 2001 Hewlett Packard Company file C Documents 20and 20Settings topher COL SPRINGS Desktop Ultrium pdf document dds user reseller eng load2 htm 11 15 2001 1 26 05 PM how to contact hp April 2001 hp learning products ca how to contact hp contact hp may have a later version americas europe oE contents of this section asia pacific 44 gt warranty customer service form If you need help your dealer has the latest information regarding HP products and services and can provide support under HP s comprehensive menu of reseller services If your dealer is not able to help you can obtain support from HP directly either through online services or by telephone Before calling for service or support Check that your HP Surestore Tape Drive is installed correctly Check the printed Getting Started Guide and the troubleshooting advice e 5 k in this online User s Guide Check HP Instant Support this is a web based problem identification m diagnosis and resolution service providing fast easy to use online solutions You can access HP Instant Support from www hp com go instantsupport When calling HP Customer Support please be prepared to work with the HP support specialists to resolve your problem This may involve downloading software from the web and perfor
108. lowing the instructions on the screen If you do not want to install HP Library amp Tape Tools onto your computer you will be able to run it directly from the CD ROM In this mode it will not update or generate any files on your system using HP Library amp Tape Tools HP Library and Tape Tools checks for the presence of a SCSI controller and its driver software and identifies the SCSI IDs of existing SCSI devices You can then select the required device from the device list and run one of the diagnostic utilities for that device by selecting the appropriate icon Identity Firmware Test or Support For ease of use comprehensive online help is built into the software compatibility There are HP Library amp Tape Tools versions for m Windows NT 4 0 workstation and server e Windows 2000 professional and server Novell NetWare 5 or 5 1 firmware upgrades You can update the firmware in HP Surestore DAT tape drives and autoloaders either by downloading over the SCSI bus or by loading a firmware update tape Use HP Library amp Tape Tools to download via SCSI Any tape in the drive will be ejected automatically before update The green Ready LED flashes during firmware update for about 30 seconds and returns to the ON state when the update is completed In this time DO NOT RESET OR POWER CYCLE THE DRIVE Note If a corrupt or incompatible image is downloaded for firmware upgrade then the Ready Drive and Tape Error LEDs
109. m cannot boot off a cleaning 4002 Cleaning tape tape Either the drive is unloading a S cartridge or a cartridge is being ejected from the drive and replaced in the magazine 1004 Unloading 8022 Upgrade Err E F An error occurred upgrading A high error rate has been detected while writing suggesting that the cartridge is nearing the end of its useful life 8015 Worn Media Action Copy any data you wish to keep from the cartridge onto a new cartridge and discard the old cartridge The drive is writing data to tape x y 1 is the cumulative compression ratio since power on or since the compression ratio was last cleared For example Write 2 1 means a compression ratio of 2 1 1 The compression ratio is only displayed after about 1 megabyte of data has been written since power on Write S 1010 oat A WRITE WRITE FILEMARK or ERASE command has failed 8010 Write Fail Action Use a new cartridge Write Fail z A h 7 Clean or E F The drive could not write to the tape 8003 Use New The tape is possibly worn or damaged Tape AWRITE WRITE FILEMARK or ERASE command has been attempted Write on a write protected cartridge 8018 Protected Tape Action Remove the cartridge and change it to write enabled The upgrade firmware is not E F compatible The drive has not been 8023 Wrong FW programmed 1997 2001 Hewlett Packard Company file C Docum
110. ming appropriate diagnostic on your drive if appropriate aided by the service agent Please use the Customer Service Form to collect the details that our Customer Service Representative will need to help solve your problem During the warranty period HP provides a free telephone support service during the warranty period Contact your local HP dealer or the appropriate HP technical support contact for your area by selecting the region required from the navigational buttons in the left hand pane Obtain the telephone number from the list of countries supplied You will be connected to a responsive team waiting to help you After the warranty period If you require support after your warranty has expired you can receive support for a fee through the same telephone numbers The fee is charged on a per incident basis Alternatively you can contact your local HP dealer who will be able to advise you and arrange for service A full listing of HP s service and support centres worldwide can be found at http www hp com cposupport mail_support html If you do not have internet access click on the appropriate region from the side navigation bars for a list of contact numbers correct at time of printing HP offers a number of service agreements to meet your needs Contact your local dealer or nearest HP office for further information Your HP Surestore tape drive comes with a 24 hour Express Exchange warranty not available in all countri
111. ming first This ensures that no data is lost On rare occasions however a system or software fault may cause the tape drive not to respond to an Unload request In this situation you can force ejection There are two ways of doing this Press the Eject button three times within 5 minutes Hold the Eject button down for at least 15 seconds Following either of these actions the drive waits until 35 seconds have passed from the time of the first press to give the normal eject procedure a chance to proceed After this period it immediately releases the tape and ejects the cartridge regardless of what operation it was performing The drive is then reset as though you had turned the power off and then on again Caution You may lose data if you force ejection of a cartridge The tape may also become unreadable because an EOD End of Data mark may not be properly written 1997 2001 Hewlett Packard Company file C Documents 20and 20Settings topher COL SPRINGS Desktop Ultrium pdf document dds user reseller eng load htm 11 15 2001 1 25 01 PM removable drives April 2001 hp learning products http www hp com support tape may have a later version erry dat tape drive user s guide data protection indexottoples replacing a removable drive contact hp gt gt home page before you start tape drive operation the front panel lights loading amp unloading replacing a removable drive backu
112. ms a short load sequence This takes about 5 seconds during which the Tape light flashes green When the load sequence is finished the Tape light shows steady green Use the correct format HP DDS cartridge with your drive HP Surestore DAT drives are configured to detect DDS cartridges Any cartridge that is not DDS will be treated as write protected This means you will only be able to read anon DDS cartridge not write to it hp surestore DAT 24m hp surestore DAT 40m 1 HP Surestore DAT 24i drives These drives do not have a cartridge door Just Insert the cartridge into the slot in front of the drive with the label uppermost HP Surestore DAT 40i drives Slide the cartridge up under the lip of the cartridge door and insert it into the slot with the label uppermost 2 Apply gentle pressure on the rear of the cartridge until the drive takes the cartridge and loads it Do not try to force the cartridge if it does not load properly The drive will eject the cartridge after about 10 seconds so you can load it again When you insert a cartridge the drive performs a short load sequence This takes about 5 seconds during which the Tape light flashes green When the load sequence is finished the Tape light shows steady green hp surestore DAT 24i hp surestore DAT 40i 1 Press the Eject button on the front panel During the unload sequence the Tape light flashes green The drive completes any task it is currently perf
113. n ratio of 2 1 sustained transfer rate Typically 2 MB s using DDS 3 with data compression 3 0 MB s asynchronous 10 0 MB s synchronous search speed 40 seconds average file access for any part of a 125 meter tape recording format capacity burst transfer rate operating limits temperature 5 C to 40 C 41 F to 104 F humidity 20 to 80 RH non condensing maximum wet bulb temperature 26 C 79 F operating altitude 0 to 4600 m 0 to 15 000 ft vibration 0 30 g peak shock survival 5 g peak for 3 ms duration non operating limits temperature 40 C to 70 C 40 F to 158 F humidity 5 to 95 RH non operating altitude 0 to 15200 m 0 to 50 000 ft vibration 2 41 g rms shock survival 90 g for 3 ms duration CSA Certification to C22 2 No 950 Amd 4 UL Listed to UL 1950 Amd 4 TUV EN60950 IEC 950 CE Declaration of Conformity C TICK Approved AS NZS 3548 RRL Approved RRL MIC No 1996 18 Class 1 LED product IEC 825 1 1997 2001 Hewlett Packard Company file C Documents 20and 20Settings topher COL SPRINGS Desktop Ultrium pdf document dds user reseller eng dds24m htm 11 15 2001 1 25 30 PM hp surestore dat40i April 2001 hp learning products http www hp com support tape may have a later version ers dat tape drive user s guide data protection index of topics hp surestore DAT 40i contact hp 4 home page before you start tape drive operation autoloader operation cartridg
114. n severe temperature conditions for example in a car standing in bright sunlight 3 Avoid transferring data reading from and writing to cartridges when the temperature is changing by more than 10 C 18 F per hour 4 If you bring a cold tape drive or tape cartridge into a warm room allow time for it to warm to room temperature before using it For example if you have moved the drive from a cold car to a warm room allow time for the drive to reach room temperature up to 24 hours if the temperature change is extreme 1997 2001 Hewlett Packard Company file C Documents 20and 20Settings topher COL SPRINGS Desktop Ultrium pdf document dds user reseller eng cart htm 11 15 2001 1 25 13 PM labeling and write protecting April 2001 hp learning products http www hp com support tape may have a later version ers dat tape drive user s guide data protection index of topics labeling and write protecting cartridges contact hp vy home page before you start tape drive operation autoloader operation cartridge care labeling and write protecting cleaning one button disaster recovery specifications diagnostics troubleshooting FAQs contents of this section related topics CE a a a 3 yy 4 If you want to protect the data on a cartridge from being altered or overwritten you can write protect the cartridge SCSI configuration UNIX configuration Caution Write protection will not prevent a car
115. n tool that also incorporates seamless transmission of hardware information and case history to HP Support Specialists at any time you choose to contact HP directly HP instant support is available from www hp com go instantsupport HP Library amp Tape Tools is a standalone diagnostics tool that provides a number of utilities for getting information about your tape drive and troubleshooting problems It also gives advice to help you install your product and maintain optimum performance throughout the product s life HP Library amp Tape Tools is available from www hp com support tapetools HP support web pages give details of common customer issues Access the HP support website at www hp com go support dat which tool to use The table below will help you choose which tool to use HP instant HP Library amp Tape HP support support Tools web pages What is it regularly regularly updated regularly updated updated m online web m downloadable from e online based the web interactive standalone When should If you If you If you you use it can connect to can connect to the can connect to the web web the web want summaries and A A want to run solutions to oan selective common PP diagnostics customer issues want automated diagnostics and resolution want to choose the solution applied HP Instant Support is a web based problem identification diagnosis and resolution service provi
116. nce with your chosen backup application can be obtained from our World Wide Web Site www hp com support dat Suitable backup applications will include driver software that establishes the interface between the tape drive and the software Applications usually recognize tape drives by their manufacturers ID string rather than their model number so check the table below for the appropriate reference Drive Model ID String HP Surestore DAT 24 HP C1537A HP Surestore DAT 24x6 HP C1557A HP Surestore DAT 40 HP C5683A HP Surestore DAT 40x6 HP C5713A Windows NT and Novell NetWare backup utilities If you have Windows NT installed it contains a built in backup utility Similarly you can use the SBACKUP utility provided with Novell NetWare However as neither of these utilities supports HP One Button Disaster Recovery and other advanced capabilities for backup and restore you may prefer to use the free backup software provided on the Yosemite TapeWare CD ROM This software provides full support for HP One Button Disaster Recovery Before you can use the tape drive with these utilities you must install the appropriate driver Install the tape drive hardware before installing the driver Drivers for Windows NT 3 51 and 4 0 and Novell NetWare 3 12 4 10 and 4 11 are supplied on this HP Surestore Tape CD ROM Select the Software option on the Welcome page to install the drivers for Windows Backup or NetWare SBAC
117. nloading a Cartridge unloading a cartridge See Loading and Unloading a Cartridge upgrading firmware See Diagnostics URL See Worldwide Online Services US support numbers See Technical Support for North and South America using the autoloader See Using Your Autoloader using the drive See Using Your Tape Drive verifying installation Microsoft Windows systems See Diagnostics Novell NetWare systems See Diagnostics UNIX systems See Verifying the Installation vibration limits Choose your drive model from Specifications voltage requirements Choose your drive model from Specifications warning signal See Interpreting the Front Panel Lights or Interpreting the Autoloader Front Panel warranty See Warranty warranty service See Obtaining Service weight of drive Choose your drive model from Specifications wide SCSI See Narrow and Wide Fast and Ultra SCSI World Wide Web site See Worldwide Online Services worn out cartridges See Cleaning the Tape Heads write protected cartridges unloading See Write Protecting Cartridges write protection See Write Protecting Cartridges file C Documents 20and 20Settings topher COL SPRINGS Desktop Ultrium pdf document dds user reseller eng index htm 1 of 2 11 15 2001 1 24 56 PM index 1997 2001 Hewlett Packard Company file C Documents 20and 20Settings topher COL SPRINGS Desktop Ultrium pdf document dds user reseller eng index htm 2 of 2
118. nt data protection index of topics contact hp 4 home page before you start tape drive operation autoloader operation cartridge care cleaning_ one button disaster recovery specifications diagnostics troubleshooting obdr_ troubleshooting FAQs t 2 a 4 SCSI configuration UNIX configuration 44 ordering supplies installing drivers 4 4 hp learning products http www hp com support ta e may have a later version dat tape drive user s guide troubleshooting contents of this section If you experience problems using you related topics r tape drive after installation use HP Library amp Tape Tools or HP Instant Support to help you diagnose the problem HP Library amp Tape Tools is provided free of charge and is invaluable for solving problems with both the SCSI bus and its attached devices It will help resolve SCSI ID numbers and also run some tests that may help you isolate problems HP instant support is a web based problem identification diagnosis and resolution service providing fast easy to use on line solutions You can access HP instant support from www hp com go instantsupport You will also find troubleshooting information on the HP Support web site The HP Support web site contains links to e www hp com support dat takes you to HP s Customer Care web site for a wide range of up to date information about your product e www hp com cpso supp
119. o determine the appropriate SCSI cable you need to know what type of SCSI port the host server has Is it 8 bit narrow or 16 bit wide is it single ended SE SCSI or low voltage differential LVD SCSI is it low density LD high density HD or very high density VHDCI The following diagrams may help you identify the different types of SCSI connector 50 contact centronics type ribbon contact connector as used for Slow Fast or Ultra 8 bit Narrow SCSI applications such as HP Surestore DAT 24 devices 68 pin high density SCSI connector as used for 16 bit Wide or Ultra Wide SCSI devices such as HP Surestore DAT 40 devices 68 contact ribbon type connector known as the VHDCI SCSI connector You need an adapter if you want to use HP Surestore DAT devices with a VHDCI connector Pint No additional cables are supplied with HP Surestore DAT internal tape drive and autoloaders However the following cables may be ordered a Part Item Description Number 1 0 m internal 4 connector 68 way terminated LVD SE Ultra2 C7424A quality conductor oat Part Item Description Number 1 0 m internal SCSI cable 4 connector 50 way terminated Sere Should you require an additional cable of the same or different length for connection to the same type of SCSI host order one of the following Item Description ane er 0 9 m external 68 pin
120. ollowing key features e Random access to to six cartridges in a compact removable magazine Reliable DAT technology Compatibility with industry standard DDS formats allowing the use of low cost media Capacity of 40 gigabytes on a single DDS 4 tape assuming a 2 1 data compression ratio Built in read after write verification for a high level of data integrity Internal head cleaner that helps prevent head clogging Feed Forward Equalizer ensures maximum data integrity TapeAlert support for worry free backup e HP Library amp TapeTools software to verify successful installation and troubleshoot problems HP Instant Support for web based problem identification diagnosis and resolution providing fast easy to use online solutions to problems Hardware data compression increases data storage capacity and data transfer rate e Low power consumption HP One Button Disaster Recovery Localized LCD Ultra 2 Wide SCSI interface physical specification dimensions 150 mm 5 9 inches W 85 mm 3 4 inches H 210 mm 8 3 inches D weight 2 2 kg 4 85 lbs without magazine power requirements power 5V 5 100 mV maximum ripple 0 75A 12V 10 150 mV maximum ripple 2 0A performance interface Ultra SCSI 2 SE and LVDS recording format DDS 4 DDS 3 and DDS 2 DDS 4 150 meter DDS 3 125 meter DDS 2 120 meter and DDS 90 meter only Media Recognition System cartridges 6x40 GB based on six DDS 4 cartridges
121. or your tape drive model The recommended maximum number of passes over any single part of the tape is 2000 In practical terms this is equivalent to about 100 backup operations For optimum performance and storage capacity use tape cartridges that match your drive s format The HP Surestore DAT 24 works best with DDS 3 125m tapes but it can also use DDS 2 tapes The HP Surestore DAT 40 works best with DDS 4 150m tapes but it can also use DDS 3 and DDS 2 tapes However using older tape formats can reduce the life expectancy of the device See Choosing Cartridges for more information You can update the firmware in HP Surestore DAT tape drives either by downloading over the SCSI bus or by loading a firmware update tape See Firmware Upgrades Tests have shown that DDS cartridges will preserve the integrity of stored data for at least thirty years if proper storage conditions are observed See Storing Cartridges This depends on how much data you back up and how often you back up See Backup Strategies for more information Hewlett Packard DDS format products are designed to be backward compatible so they will be able to read data previously recorded on earlier DDS formats Yes if your backup software allows it Consult the user documentation that came with your backup software for instructions 1997 2001 Hewlett Packard Company file C Documents 20and 20Settings topher COL SPRINGS Desktop Ultrium pdf documen
122. orming winds the tape to the beginning and ejects the cartridge The sequence can take up to 25 seconds for a write enabled cartridge and 10 seconds for a write protected cartridge The sequence may take longer if the tape needs to be rewound first 2 Remove the cartridge and store it in its plastic case hp surestore DAT 24e hp surestore DAT 40e 1 Press the Eject button on the front panel During the unload sequence the Tape light flashes green The drive completes any task it is currently performing winds the tape to the beginning and ejects the cartridge The sequence can take up to 25 seconds for a write enabled cartridge and 10 seconds for a write protected cartridge The sequence may take longer if the tape needs to be rewound first 2 Remove the cartridge and store it in its plastic case hp surestore DAT 24m hp surestore DAT 40m 1 Press the Eject button on the front panel During the unload sequence the Tape light flashes green The drive completes any task it is currently performing winds the tape to the beginning and ejects the cartridge The sequence can take up to 25 seconds for a write enabled cartridge and 10 seconds for a write protected cartridge The sequence may take longer if the tape needs to be rewound first 2 Remove the cartridge and store it in its plastic case If you press the Eject button when the drive is busy the drive may take some time to respond because it will finish the task it is perfor
123. ors and the protocols devices use to communicate with each other There have been three general standards SCSI 1 which is now obsolete SCSI 2 which is very common and still a current standard SCSI 3 which is an emerging set of linked standards that define much more than the simple bus systems used by the earlier versions SCSI 3 includes Fibre Channel Wide SCSI FireWire IEE 1398 Low Voltage Differential LVD or LVDS and Fast Serial SCSI Some of these standards are now being used on PC platforms Another variant is ATAPI which uses an EIDE physical bus to pass SCSI protocols to connected devices Technically this is not part of the SCSI 3 standards although some operating systems notably Windows NT manage ATAPI devices as if they were fully SCSI SCSI is a backward compatible standard so that SCSI 2 and SCSI 3 devices can almost always be made to work together SCSI is a bus interface all the devices are connected to a single cable some of this may be inside and some outside the host computer s case The connection to the host itself is known as the Host Bus Adapter HBA You can have several HBAs in a single computer each with its own SCSI bus this is a common arrangement in high performance servers Some host bus adapters such as the Adaptec 3940W have more than one SCSI bus available on a single card Various terms are used when describing SCSI devices These terms relate to the factors that affect p
124. ort quide psd cscinfo html takes you to HP s world wide call center numbers If you experience problems when using the tape drive you need to isolate the cause of the problem For example if you have just installed a new SCSI host bus adapter and your system will not start the cause of the problem is likely to be the adapter When installing multiple items of hardware and software we recommend that you install each in turn and restart the system each time Similarly if you have already installed multiple devices and software and you experience problems remove or uninstall each in turn to establish which one is causing the problem Remember that the system recognizes devices during boot up If you swap or connect a product when your system is running you will need to reboot the system Rebooting the system will reset devices and will often resolve problems It is good practice to reboot every time you add a driver or install firmware The first step in problem solving is establishing whether the problem lies with the cartridge the drive the host compute r and its connections or with the way the system is being operated If none of the following advice helps you solve the problem refer to our World Wide Web Customer Care pages www hp com support dat or call for assistance Most modern SCSI host bus adapters locate and display attached devices when the system is booting up If the device is not detected at
125. our operating system whenever you change your system configuration HP One Button Disaster Recovery OBDR is the easiest to use disaster recovery solution on the market Using just the tape drive and the most recent backup cartridge you can recover from hard disk failure data corruption viruses and like for like hardware replacement The touch of one button restores the operating system configuration applications and data files to their status at the time the backup cartridge was made When you run HP One Button Disaster Recovery your tape drive goes through the following sequence e It goes into a special disaster recovery mode that enables it to restore your operating system and reboot It acts like a bootable CDROM Your system s ability to boot from CDROM is normally enabled by default If you have changed this setting you will need to enable it again Refer to your system BIOS manual for further details e It returns to normal tape drive mode and restores the data HP One Button Disaster Recovery allows you to recover from the following types of system disaster Hard disk failures as long as the replacement hard disk is the same size or larger than the original and uses the same interface for example replace a SCSI hard disk with another SCSI disk File corruption because of an operating system error File corruption because of an application software error Viruses that prevent you from booting your system correc
126. p of the cartridge door and insert it into the slot with the label uppermost 2 Apply gentle pressure on the rear of the cartridge until the drive takes the cartridge and loads it Do not try to force the cartridge if it does not load properly The drive will eject the cartridge after about 10 seconds so you can load it again When you insert a cartridge the drive performs a short load sequence This takes about 5 seconds during which the Tape light flashes green When the load sequence is finished the Tape light shows steady green Use the correct format HP DDS cartridge with your drive HP Surestore DAT drives are configured to detect DDS cartridges Any cartridge that is not DDS will be treated as write protected This means you will only be able to read a non DDS cartridge not write to it hp surestore DAT 24e hp surestore DAT 40e 1 HP Surestore DAT 24e drives These drives do not have a cartridge door Just Insert the cartridge into the slot in front of the drive with the label uppermost HP Surestore DAT 40e drives Slide the cartridge up under the lip of the cartridge door and insert it into the slot with the label uppermost 2 Apply gentle pressure on the rear of the cartridge until the drive takes the cartridge and loads it Do not try to force the cartridge if it does not load properly The drive will eject the cartridge after about 10 seconds so you can load it again When you insert a cartridge the drive perfor
127. p strategy autoloader operation cartridge care cleaning one button disaster contents of this section yy HP Surestore DAT removable drives can be removed and replaced without recovery powering down the tape array providing they are not on the same SCSI bus specifications diagnostican If all drives in the tape array are powered up when the system is turned on the pie Drea ea host will be aware of those drives You can remove any of those drives and Ha replace it with another drive Yee Vv SOSI configuration If a drive is not powered up or you place a drive in an empty slot after the system NP dcontiguiaicny has been powered up the system will have to be reset before the host will recognize the drive vy ordering supplies installing drivers Removable drives allow modules to be replaced while powered up as long as no data is being transmitted from the system to the module or to any other module daisy chained on the same SCSI bus off line hot swap The SCSI IDs are controlled by the tape array not by the drives themselves so if you remove a drive and replace it with another the ID will not change If your system is running HPUX you should be aware of the following when removing a drive e In Berkeley mode the tape position will remain unchanged by a device close operation e In AT amp T mode a device close operation will cause the tape to be repositioned just after the next tape filemark the start of the
128. peAlert SCSI log page to check for any problems If an error is flagged the backup software displays a clear warning message on the user s screen and adds the TapeAlert messages to its logs These messages are standard across all applications that support TapeAlert and are designed to give clear explanation of the problem and suggested resolution For example a user attempting to backup onto a worn out tape would encounter the message WARNING The tape cartridge has reached the end of its useful life 1 Copy and data you need to another tape 2 Discard the old tape TapeAlert currently checks for errors occurring in the following main categories Drive recoverable read problems Drive recoverable write problems Drive unrecoverable read problems Drive unrecoverable write problems Drive hardware defects Worn out media Expired cleaning tapes Wrong media used Abnormal error conditions TapeAlert for OpenView allows you to bring all TapeAlert compatible tape drives on the network under the control of the network administrator It integrates all the features and functions of TapeAlert into HP s network management utility OpenView for Windows As a result tape drives can now be monitored and controlled remotely in the same way as other network elements such as disk drives and printers With TapeAlert for OpenView installed error messages flagged by tape drives are passed to the backup applications in the usual way The software
129. peak 5 g peak for 3 ms duration Less than 5 0 Bel sound power non operating limits temperature humidity non operating altitude vibration shock survival 40 C to 70 C 40 F to 158 F 5 to 95 RH 0 to 15200 m 0 to 50 000 ft 2 10 g rms 90 g for 3 ms duration CSA Certification to C22 2 No 950 Amd 4 UL Listed to UL 1950 Amd 4 GS Mark EN60950 IEC 950 NOM 1 NYCE FCC Class B Certified VCCI Class 2 C TICK Approved AS NZS 3548 RRL Approved RRL MIC No 1996 18 Class 1 LED product IEC 825 1 1997 2001 Hewlett Packard Company file C Documents 20and 20Settings topher COL SPRINGS Desktop Ultrium pdf document dds user reseller eng dds24e htm 11 15 2001 1 25 28 PM hp surestore dat24m April 2001 hp learning products http Avww hp com support tape may have a later version ers dat tape drive user s guide data protection index of topics hp surestore DAT 24m contact hp 4 home page before you start tape drive operation autoloader operation cartridge care_ cleaning one button disaster recovery specifications DAT 24i DAT 24e DAT 24m DAT 40i DAT 40e DAT 40m DAT 24x6i DAT 24x6e DAT 40x6i DAT 40x6e iagnostics troubleshooting FAQs contents of this section 2 2 So i i di a e e a 44 2 SCSI configuration UNIX configuration gt ordering supplies gt installing drivers The HP Surestore DAT 24 combines capacity and p
130. pecifications non warranty service See Obtaining Service North American support numbers See Technical Support for North and South America one button disaster recovery See HP One Button Disaster Recovery online services See Worldwide Online Services on off switch See Switching on the Drive operating instructions See Using Your Tape Drive or Using Your Autoloader operating limits Choose your drive model from Specifications Operator Attention Required light See Operator Attention Required Light option switch autoloader See Installation Guide ordering parts and accessories See Ordering Information out of warranty service See Obtaining Service overwrite protection See Write Protecting Cartridges part numbers See Ordering Information parts supplied with drive See Installation Guide PC based UNIX See PC Based UNIX SCO performance specifications Choose your drive model from Specifications phone numbers See Obtaining Technical Support physical specifications Choose your drive model from Specifications power cycling See Power Cycling power requirements Choose your drive model from Specifications power switch See Switching on the Drive or Switching on the Autoloader powering up drive See Switching on the Drive or Switching on the Autoloader power up failure See Tape Drive Does Not Power Up prerequisites for installation See Checking Installation Prerequisites problems diagnosing
131. place Medium flashing twice per second indicates that the tape cartridge or tape head needs attention Slow flashing indicates some other error condition see below The following guidelines suggest what to do if the OAR warning light sequence requires operator attention e On indicates that a serious hardware error has occurred o If you have just installed the drive check the installation for loose connections and repeat the self test o Try the troubleshooting procedures or run HP Library amp Tape Tools to determine what the problem is o If the fault condition persists write down the message displayed on the front panel and call for service e Medium flashing twice per second indicates one of the following conditions o The tape cartridge is wearing out and should be replaced The Worn Media message will be displayed in this case Copy any data you wish to keep onto a new cartridge and discard the old cartridge or o The tape heads need cleaning The Clean Me message will be displayed in this case The HP Surestore DAT 40x6 autoloader also displays the URL for our World Wide Web Support page See Cleaning the Tape Heads for further information e Slow flashing indicates one of the following conditions o The front panel door is open when it should not be The Close Door message will be displayed in this case o There is a cartridge in the tape drive but no magazine is present The Stray Tape message w
132. provides a number of utilities for getting information about your tape drive and troubleshooting problems It includes the following functionality Installation help and advice to help you install your product and operate it correctly A Discovery utility to find out what devices are attached to your SCSI bus An Identity utility to find out detailed information about individual devices for example the firmware version Tests to check that your drive is operating correctly A Firmware Update Utility that helps you find upgrade files for your tape drive and performs the upgrade A Support Ticket that generates detailed troubleshooting information for support calls if you are connected to the Internet you will be able to e mail this information directly to your Support Center Comprehensive Help that is topic sensitive should you need additional information for the screen currently displayed Updates and the latest versions of this software are available from our World Wide Web site www hp com support tapetools installing HP Library amp Tape Tools You can install HP Library amp Tape Tools from this CD ROM or from the web The installer on the CD ROM includes the option to install all of the available firmware files on the web the tool is distributed without firmware and firmware files are downloaded separately In either case installation is simply a question of selecting the required option and fol
133. quently Asked Questions front panel See Interpreting the Front Panel Lights for tape drives or Interpreting the Autoloader Front Panel front panel messages autoloader See Front Panel Messages FTP site See Worldwide Online Services green light See Interpreting the Front Panel Lights for tape drives or Interpreting the Autoloader Front Panel hang during boot up See Computer Boots Then Halts hard error See Error Condition Signal head cleaner automatic See Cleaning the Tape Heads head cleaning See Cleaning the Tape Heads high error rate See Cleaning the Tape Heads host adapter SCSI See Checking Installation Prerequisites HP Instant Support See Diagnostics HP One Button Disaster Recovery See HP One Button Disaster Recovery HP part numbers See Ordering Information HP service agreements See Service Agreements HP UX See HP UX Systems humidity specifications Choose your drive model from Specifications IBM AIX See IBM AIX 3 2 5 immediate mode See UNIX Glossary infinite flush See UNIX Glossary inserting a cartridge See Loading and Unloading a Cartridge installation prerequisites See Checking Installation Prerequisites installing your drive See Installation Guide Internet sites See Worldwide Online Services IRIX See Silicon Graphics IRIX jammed cartridges See Jammed Cartridge jumpers SCSI ID See Installation Guide labels cartridge autoloader
134. re Note The cartridge in slot 1 of the magazine is always used to restore your operating system to a state where it can run a normal data restore from the most recent backup cartridge in the magazine 4 Follow the on screen instructions to set up the operating system Normally you can accept the default response to all the prompts for example just press lt Return gt Once the operating system has been set up and rebooted the LCD OBDR Mode message disappears and the Magazine Present and Tape Activity LEDs changes to constant green 5 You are now ready to run a normal data restore Follow the normal process for your restore application If the restore fails for any reason refer to our Support web site HP OBDR is only available with HP Surestore DAT 40x6 autoloaders Check our World Wide Web site www hp com support datOBDR for the latest information about firmware upgrades and troubleshooting before you use HP OBDR 1 Hold down the eject button Keeping the eject button pressed down power on your computer system This puts the device into HP One Button Disaster Recovery mode when you power on If there is a magazine in the autoloader you can leave it there Release the button as soon as the the LCD displays the message OBDR Mode 2 lf there is no magazine in the autoloader immediately insert the latest one This activates the HP One Button Disaster Recovery process The LCD displays the message
135. rity program Build a cleaning cycle into your backup regime so that it is not ignored Use the recommendations in Cleaning the Tape Heads as a guide for how often to schedule head cleaning You can extend the ten tape backup routine in several ways e Use more monthly tapes Twelve monthly tapes would give a backup horizon of a whole year e Build in another more infrequent cycle For example you could have a set of quarterly tapes used for a full backup on the last working day of each quarter These could then be archived indefinitely 1997 2001 Hewlett Packard Company file C Documents 20and 20Settings topher COL SPRINGS Desktop Ultrium pdf document dds user reseller eng strategy htm 11 15 2001 1 25 04 PM operation autoloaders April 2001 hp learning products com support tape may have a later version mers dat tape drive user s guide data protection gt index of topics autoloader operation contact hp home page before you start contents of this section tape drive operation autoloader operation the front panel lights front panel messages loading amp unloading modes of operation cartridge care cleaning one button disaster recovery specifications diagnostics troubleshooting FAQs related topics 44 y 4 yey 4b SCSI configuration UNIX configuration 4 ordering supplies installing drivers 4 External autoloaders Switch on the autoloader using the power sw
136. rive Note You can only make suitable disks on DOS or Windows 95 systems You cannot create one from within Windows NT 2 The BIOS upgrades are specific to the model of computer Run the correct one for your system Follow the on screen instructions which will guide you through the process of setting up the BIOS update on the floppy disk 3 Reboot the system from the floppy disk and follow the instructions in the README file on the floppy disk With very old versions of the Kayak no LCD panel you can enable Disaster Recovery from the Adaptec BIOS Setup program see next section Disaster Recovery is already enabled on obsolete versions of the NetServer E LC and LD series for example E40 E45 E50 LC LC2 LDPrn It is highly recommended that you update your Adaptec card to the latest BIOS revisions The HP Surestore CDROM contains e v2 20 BIOS update for the AHA2940UW 2940uw exe e v2 11 BIOS update or higher for the AHA2940U2W 2940u2w exe Perform the upgrade by following these instructions 1 Insert a blank formatted bootable DOS floppy disk in the floppy disk drive Note You can only make suitable disks on DOS or Windows 95 systems You cannot create one from within Windows NT 2 From the above list click on the Adaptec card type you wish to upgrade and then follow the on screen instructions which will guide you through the process of setting up the BIOS update on the floppy disk 3 Reboot the system from
137. rly If it is not make sure that the correct ASPI driver for your SCSI controller is installed Your backup software may have encountered a problem Refer to the user documentation for your backup software This should contain a list of error conditions and suggested remedies The tape cartridge may be worn out or defective Try using a different cartridge If you have been using the same cartridge for a long time copy the data on it to a new cartridge and discard the old one The operator may not know how to use your backup application especially if the operator is new or has been away from the job for a while Ask the person to repeat the operation while you watch to check that they are not omitting some vital step The cartridge may not be the correct format Check that you are using a DDS cartridge not a Digital Audio Tape DAT cartridge If you are using a different brand of cartridge it may not be of sufficient quality See Choosing Cartridges The drive may be used in an unsuitable location or outside its operating limits If it is unusually hot cold damp dry or dusty the tape drive may not perform well Check the environmental conditions against the drive s specified limits If they are outside the limits move the drive toa more suitable site Clean the tape heads and try the operation again A new operating system or upgrade may have been installed without the correct dr
138. rly installed and configured SCSI host adapter or a SCSI controller on the motherboard SCSI 2 or SCSI 3 compliant with driver software that supports the HP SureStore DAT drive Connectivity information can be found on our World Wide Web site www hp com go connect Check the server documentation for the specification of any built in SCSI channels Do not connect to a RAID controller channel these are for disk drives only Consult your supplier for further details For an internal drive or internal autoloader you will need e Aspare 5 25 inch half height bay in which to install the drive or two adjacent half height bays for an autoloader You can install an internal drive into a 3 5 inch half height bay use the special converter kit provided with your tape drive A SCSI ribbon cable with active termination a terminator block The DAT 40i drive and DAT 40x6i autoloaders have a 68 pin wide SCSI connector If your computer uses narrow SCSI you will need a cable or adapter that enables you to connect a wide SCSI device 68 pins into the narrow SCSI bus 50 pins This can be purchased from your supplier HP Surestore DAT 24i drives and DAT 24x6i autoloaders have a 50 pin narrow SCSI connector If your computer uses wide SCSI you will need a cable or adapter that enables you to connect a narrow SCSI device 50 pins into the wide SCSI bus 68 pins This is provided with your tape drive Any special mounting tray or rails required to fi
139. rtridge Compatibility by Model Berkeley mode See UNIX Glossary Bertelsmann See Worldwide Online Services BIOS See Computer Takes a Long Time to Boot Up boot up stalls See Computer Boots Then Halts boot up fails See Computer Does Not Boot Up box contents See Installation Guide cables available See Ordering Information cable supplied with drive See Installation Guide capacity tape See Cartridge Compatibility by Model care of cartridges See Caring for Cartridges cartridges archive life See Caring for Cartridges available from HP See Ordering Information capacity See Cartridge Compatibility by Model care of See Caring for Cartridges choosing See Choosing Cartridges drive compatibility See Cartridge Compatibility by Model excessive errors See Cleaning the Tape Heads forcing ejection See Forcing Ejection for a Tape Drive or Forcing Ejection for an Autoloader jammed See Jammed Cartridge labels See labels cartridge life See Caring for Cartridges loading cartridges in a drive See Loading and Unloading a Cartridge loading cartridges in a magazine See Loading a Magazine and Cartridges ordering See Ordering Information storing See Caring for Cartridges tape life See Caring for Cartridges times used See Caring for Cartridges unloading See Loading and Unloading a Cartridge write protecting See Write Protecting Cartridges certifications Choose your drive model from Specif
140. slots However for ease and speed of use start by using slot 1 During a stacker_ mode backup the drive will attempt to load the first cartridge from slot 1 1 Insert the magazine through the door in the front of the autoloader Make sure that the large arrow is uppermost and pointing towards the autoloader as shown below 2 Apply steady pressure until the mechanism takes the magazine and pulls it into the autoloader The autoloader will then check which magazine slots contain cartridges 3 When the magazine check is complete use either your backup software on the host computer or the autoloader s front panel buttons to select and load a cartridge from the magazine into the drive internal autoloaders external autoloaders The drive now performs a load sequence This takes a maximum of 25 seconds from the time the cartridge is inserted to the time the drive is ready to start acting upon the next command from the host The sequence is as follows The drive mechanism threads the tape and checks the tape format DDS or audio If the tape is blank the drive leaves the tape at BOT Beginning of Tape and awaits the next command If the tape is in DDS format and is write enabled the drive performs write and read tests If the error rate is high the Operator Attention Required light illuminates and an error message may appear on the front panel display The drive reads the tape log which contains details of the history of the t
141. t button Stacker mode Random mode The diagram is simplified In particular it does not show how the situation is altered if the host computer cannot address multiple LUNs at a single SCSI address Insert magazine last cartridge unloaded Press load Host sends Cartridge MOVE MEDIUM Press Eject button command Press Eject bution y bution Host sends MOVE MEDIUM command 1997 2001 Hewlett Packard Company file C Documents 20and 20Settings topher COL SPRINGS Desktop Ultrium pdf document dds user reseller eng modes htm 11 15 2001 1 25 11 PM cartridges April 2001 hp learning products http Avww hp com support tape may have a later version ery dat tape drive user s guide data protection index of topics cartridge care contact hp 4 home page before you start tape drive operation autoloader operation cartridge care labeling and write protecting cleaning one button disaster recovery specifications diagnostics troubleshooting SCSI configuration Only rely on the best media to protect your valuable data Thanks to HP s UNIX configuration rigorous testing programs HP Surestore DDS data and cleaning cartridges are the safest investment you can make z contents of this section related topics gt gt Yee 4 b gt ordering supplies gt Tisgui elves HP is not only the leader in tape backup but also the leading supplier of DDS cartridges HP DDS cartridges are
142. t can run a normal data restore 3 Follow the on screen instructions to set up the operating system Normally you can accept the default response to all the prompts for example just press lt Return gt Once the operating system has been set up and rebooted the tape drive s LED changes to constant green and you can remove the cartridge if you wish 4 You are now ready to run a normal data restore Follow the normal process for your restore application If the restore fails for any reason refer to our Support web site HP OBDR is only available with HP Surestore DAT 40x6 autoloaders Check our World Wide Web site www hp com support datOBDR for the latest information about firmware upgrades and troubleshooting before you use HP OBDR 1 Hold down the eject button Keeping the eject button pressed down power on your autoloader This puts the device into HP One Button Disaster Recovery mode when you power on If there is a magazine in the autoloader you can leave it there Pa Release the button as soon as the LCD Em A L displays the message OBDR Mode 2 Switch on your computer system 3 If there is no magazine in the autoloader immediately insert the latest one This activates the HP One Button Disaster Recovery process The LCD displays the message OBDR Mode as described in step 1 while the autoloader restores your operating system to a state where it can run a normal data resto
143. t dds user reseller eng faq htm 11 15 2001 1 25 56 PM SCSI configuration April 2001 hp learning products com support tape may have a later version ress dat tape drive user s guide data protection index of topics SCSI configuration contact hp 4 home page before you start tape drive operation autoloader operation cartridge care cleaning one button disaster recovery specifications diagnostics troubleshooting FAQs contents of this section V 4 ev SCSI configuration UNIX configuration ordering supplies installing drivers vy The HP Surestore DAT 40 drive and HP Surestore DAT 40x6 autoloader are ultra wide SCSI 2 compatible devices They are designed to operate on a low voltage differential LVD SCSI interface They are not compatible with high voltage differential SCSI devices The drives support a burst transfer rate of 40 MB sec To benefit from this level of performance it is important to ensure that the drives are connected to a SCSI bus of a similar or higher specification This means that you need e An Ultra Wide Ultra2 Wide Ultra160 or Ultra3 SCSI host bus adapter Ultra Wide SCSI supports the maximum bus speed of 40 MB per second Ultra2 Ultra160 and Ultra3 SCSI exceed this e LVD rated SCSI cabling and terminators The LVD interface enables the data to be transferred at the drive s maximum rate and provides a maximum cable length of 12 meters The HP Surestore DAT 24 dr
144. t in 2003 Insert Empty Mag Action Insert an empty magazine to retrieve the cartridge The cartridge in the drive is faulty possibly because the tape has snapped or the cartridge has an invalid pattern of identification holes 8006 Tape Fault Action Use a new cartridge and ensure that it is Media Recognition System See Choosing Cartridges A READ SPACE WRITE Or WRITE FILEMARKS command encountered E O EOP End of Partition unexpectedly When reading this may mean the required data is on the next cartridge in the sequence 1024 Tape Full A READ command has encountered compressed data on the tape and the drive is not currently configured to decompress data The host may have disabled data compression or configuration switch 2 on the underside of the autoloader may be Tape has E O off so the host s ability to control the 8019 DC data drive s state is disabled Action Check that the host has not disabled data compression Make sure that switch 2 is on by reconfiguring the drive using the configuration switches on the underside of the autoloader A WRITE READ SPACE or REWIND command has failed to complete The tape is positioned on the far side of the bad groups of data Tape Elo group 8013 Position Lost Action Reposition and try again The cartridge is stuck in the drive 8008 Tape Stuck E F Action Try forcing ejection If this fails call for service Unable to boot l The syste
145. the floppy disk and follow the instructions in the README file on the floppy disk Adaptec SCSI cards with version 1 25 BIOS or above can support Disaster Recovery but this option is disabled by default To enable disaster recovery you must run the built in setup utility during the system s boot process 1 Boot up the system 2 When you see the Adaptec prompt for the adapter into which the tape drive is plugged press lt Ctrl gt lt A gt to go into the Adaptec BIOS settings This will enter the Adaptec SCSI BIOS setup utility Select Configure View Host Adapter Settings Select Advanced Configuration Options 5 Ensure the following options are enabled i Host Adapter BIOS ii BIOS Support for Bootable CD ROM iii BIOS Support for Int13 Extensions iv Reset SCSI bus at IC Initialisation Ww Old versions of HP Kayak no LCD panel you must enable the Adaptec SCSI BIOS for the 8 bit SCSI channel to which the tape drive should be attached 1 Boot the system 2 During the boot process you will see the Adaptec prompt for the adapter into which the tape drive is plugged Press lt Ctrl gt lt A gt immediately This will enter the Adaptec SCSI BIOS setup utility Go to the Advanced menu Select Ultra SCSI 8 bit and press lt Enter gt Enable the Option ROM Scan item Press lt Esc gt twice and select Exit Saving Changes DuA W Older versions of the Symbios SCSI host adapter SYM 8751SPE req
146. then forwards the information to the network management console through the server s SNMP interface An OpenView alarm is then activated on the management console alerting the network manager to the tape drives problem The icon for the relevant server will change colour with the colour indicating the severity of the alarm as follows RED Critical YELLOW Warning BLUE Information TapeAlert for OpenView also provides a graphical view of the tape drives on the selected server Detailed configuration information is shown together with a history of previous errors recorded For each alarm TapeAlert provides a brief description of the error together with the date and time of occurrence and an indication of severity By clicking on the More Info button it is possible to drill down to details such as the device and media involved and suggestions for correcting the problem For consistency and convenience the error messages are identical to those displayed locally by TapeAlert As a result it is easy for network managers to identify the source of problems occurring on any TapeAlert enabled drive on the network TapeAlert has been developed by Hewlett Packard as a proposed new standard tape drive management All new tape drives from Hewlett Packard will be fully compatible with TapeAlert and many major manufacturers and software companies are expected to adopt the standard Software companies adopting the standard currently includ
147. ting limits temperature 5 C to 40 C 41 F to 104 F humidity 20 to 80 RH non condensing maximum wet bulb temperature 26 C 79 F operating altitude 0 to 4600 m 0 to 15 000 ft vibration 0 21 g peak noise level Less than 5 0 Bel sound power non operating limits temperature 40 C to 70 C 40 F to 158 F humidity 5 to 95 RH non operating altitude 0 to 15200 m 0 to 50 000 ft vibration 0 21 g peak shock survival 90 g for 3 ms duration CSA Certification to C22 2 No 950 Amd 4 UL Listed to UL 1950 Amd 4 GS Mark EN60950 IEC 950 TUV EN 60950 CE Declaration of Conformity C TICK Approved AS NZS 3548 RRL Approved RRL MIC No 1996 18 1997 2001 Hewlett Packard Company file C Documents 20and 20Settings topher COL SPRINGS Desktop Ultrium pdf document dds user reseller eng dds24x6i htm 11 15 2001 1 25 38 PM hp surestore dat24x6e April 2001 hp learning products http www hp com support tape may have a later version mers dat tape drive user s guide data protection index of topics hp surestore DAT 24x6e contact hp 4 home page before you start tape drive operation autoloader operation cartridge care cleaning one button disaster recovery specifications DAT 24i DAT 24e DAT 24m DAT 40i DAT 40e DAT 40m DAT 24x6i DAT 24x6e DAT 40x6i DAT 40x6e diagnostics troubleshooting FAQs contents of this section b tb k E E E E E ae 4 44 SCSI conf
148. ting two partition tape The controller board for the drive mechanism in the autoloader has E failed its self test FRU 1 Dead Action Call for service The drive mechanism has failed its self test FRU 2 Dead Action Call for service S Firmware upgrade data is being 3092 Pa GNEGK checked for compatibility The autoloader has failed to upgrade the firmware because the new firmware is corrupt 8024 FW Data Err Action Obtain a good copy of the firmware upgrade FW S The drive is being upgraded with the 3003 Program new firmware l The tape loaded is a firmware upgrade 3005 FW Tape tape FW S Firmware upgrade data is being read 3001 Upgrade from a cartridge A firmware upgrade failed because of an error in reading data from the cartridge FW Read E F 6025 Fal Action Try again If it still fails call for service A firmware upgrade failed because the cartridge is write protected FW Tape ee ae 8027 Write Protected Action Change the write protect switch on the cartridge and try again A firmware upgrade failed because of an error in writing a modified upgrade count to the tape FW Write E F 8026 Fail Action Try again If it still fails call for service The autoloader has failed to upgrade the drive firmware because the new firmware is incompatible Illegal FW Action Obtain a correct version of the firmware upgrade The au
149. titude 0 to 4600 m 0 to 15 000 ft vibration 0 21 g peak noise level Less than 5 0 Bel sound power non operating limits temperature 40 C to 70 C 40 F to 158 F humidity 5 to 95 RH non operating altitude 0 to 15200 m 0 to 50 000 ft vibration 2 10 g rms shock survival 90 g for 3 ms duration CSA Certification to C22 2 No 950 Amd 4 UL Listed to UL 1950 Amd 4 GS Mark EN60950 IEC 950 NOM 1 NYCE FCC Class B Certified VCCI Class 2 CE Declaration of Conformity C TICK Approved AS NZS 3548 RRL Approved RRL MIC No 1996 18 1997 2001 Hewlett Packard Company file C Documents 20and 20Settings topher COL SPRINGS Desktop Ultrium pdf document dds user reseller eng dds40x6e htm 11 15 2001 1 25 45 PM diagnostics April 2001 hp learning products CA mar dat tape drive user s guide index of topics diagnostics contact hp http www hp com support tape may have a later version 4 home page before you start tape drive operation autoloader operation cartridge care cleaning one button disaster recovery specifications diagnostics gt tapealert troubleshooting FAQs contents of this section related topics 2 2 2 vy SCSI configuration UNIX configuration vy ordering supplies nealinddners HP offers a choice of diagnostic tools and web based support to meet your needs vy HP instant support is a web based automated problem identification diagnosis and resolutio
150. tly e User errors that stop you from booting your system correctly Hardware failures where the server is replaced by an identical component for example NetServer LC2000 SCSI is replaced with another NetServer LC2000 of exactly the same configuration 1997 2001 Hewlett Packard Company file C Documents 20and 20Settings topher COL SPRINGS Desktop Ultrium pdf document dds user reseller eng obdr htm 11 15 2001 1 25 18 PM using one button disaster recovery April 2001 hp learning products http www hp com support tape may have a later version rer dat tape drive user s guide index of topics contact hp using hp one button disaster recovery 4 home page contents of this section related topics before you start tape drive operation autoloader operation cartridge care cleaning one button disaster recovery using hp obdr gt troubleshooting specifications diagnostics troubleshooting FAQs Yvette vu SCSI configuration UNIX configuration vy Check our World Wide Web site www hp com support datOBDR for the latest information about firmware upgrades and troubleshooting before you use HP ordering supplies OBDR vy installing drivers 1 Hold down the eject button Keeping the eject button pressed down power on your tape drive This puts the device into HP One Button Disaster Recovery mode when you power on there is a cartridge in the tape drive you can leave it there Rele
151. toloader has failed to upgrade the drive firmware because the new firmware is for incompatible hardware Illegal HW Action Obtain a correct version of the firmware upgrade S The autoloader is waiting for you to 2092 Insert Mag insert a magazine A load command has failed or a load or change partitions command has failed to read the system area of the E F tape which stores information about tape usage Load Fail 8003 Try New Tape Action Use a new cartridge A load command has failed or a load or change partitions command has failed to read the system area of the Load Fail E F tape which stores information about 8007 Press Eject tape usage Action Press the Eject button I Manual loading is locked Media 1021 Load Lock Removal Prevented l This is displayed when you press the 2009 Load Tape Load Cartridge button Either a cartridge is being moved from S the magazine and placed into the drive mechanism or the drive is loading a cartridge 1003 Loading S The drive is moving the tape to a point 1016 poeale specified by the host s The autoloader is examining the 1002 Mag Check magazine to determine which slots are occupied S The autoloader is ejecting the 1001 Mag Eject f magazine s A magazine is present in the 1006 Mag Loaded autoloader and the magazine check has been carried out An eject command has been attempted after a SCSI PREVENT MEDI
152. tridge being erased by bulk erasure or degaussing Do not bulk erase DDS format cartridges This will destroy pre ordering supplies recorded servo information and render the cartridge unusable installing drivers 4 Tas z To write protect a cartridge slide To write enable a cartridge slide the tab the tab on the rear of the cartridge back so that the hole is open before so that the recognition hole is closed loading the cartridge into the drive Use HP DDS cartridges with your drive Never use non standard labels and never stick anything to the cartridge other than in the label areas as illustrated Do not stick more than one label onto each label area extra labels can cause the cartridges to jam in the tape drive Make sure that the magazine label is stuck firmly in the recessed label area on the side of the magazine as illustrated If the label is stuck somewhere other than in the label area the magazine may jam in the mechanism Ensure that the corners of cartridge and magazine labels stick firmly to the surface and do not curl at their edges 1997 2001 Hewlett Packard Company file C Documents 20and 20Settings topher COL SPRINGS Desktop Ultrium pdf document dds user reseller eng label htm 11 15 2001 1 25 15 PM cleaning April 2001 data protection vy 5 2 a a a Yee 4 vy 4 hp learning products http www hp com support tape may have a later version CA z d
153. ts 20and 20Settings topher COL SPRINGS Desktop Ultrium pdf document dds user reseller eng lights2 htm 11 15 2001 1 25 06 PM front panel messages April 2001 hp learning products http Awww hp com support tape may have a later version mers dat tape drive user s guide data protection gt krais front panel messages contact hp home page before you start tape drive operation autoloader operation front panel lights front panel_ messages loading amp unloading modes of operation cartridge care cleaning one button disaster recovery diagnostics troubleshooting FAQs contents of this section related topics 444 4444 VY SCSI configuration The messages that can be displayed on the front panel can be divided into three UNIX configuration categories ordering supplies e Normal autoloader operating status messages installing drivers e Error messages e Information messages w These types are described below All the messages are listed in alphabetical order below The type of message is indicated by the letter S Status E Error or I Informational in the Type column Note the HP Surestore DAT 40x6 autoloader also displays the URL of our World Wide Web Support page with certain messages The status messages that appear on the front panel inform you of activity in five areas e The self test e Magazine activity if the magazine is being checked or ejected e Cartrid
154. tton disaster recovery gt using hp obdr troubleshooting specifications diagnostics troubleshooting FAQs Yvette 44 SCSI configuration UNIX configuration vy ordering supplies installing drivers vy You can identify whether you have a REVA or REVB version of the Adaptec card by looking at the markings on the large chip AIC 7880P They should be similar to the following The first letter in this line identifies the revision of the ADAPTEC Te AIC 7880P In this example BQEA831 means rev B from the first BQEA831 letter XXXXXX XXXXXXX If you have e A system that was shipped prior to 1st May 1999 e An earlier version of the Adaptec or SCSI adapter card you may still be able to enable Disaster Recovery by upgrading the BIOS firmware Caution The next section describes how to upgrade BIOS However if you have any concerns about carrying out this upgrade contact HP Support who will be happy to guide you through the process You will be able to upgrade the BIOS for older versions shipped prior to 1st May 1999 of the following systems so that they provide full support for One Button Disaster Recovery e Kayak XA kayakXA exe e Kayak XU XW kayakXU exe The HP Surestore Tape CD contains special BIOS upgrade programs for these systems Locate the appropriate BIOS upgrade program now and follow these instructions 1 Insert a blank formatted bootable DOS floppy disk in the floppy disk d
155. uire BIOS upgrade to version 4 13 02 This enables One Button Disaster Recovery on systems with multiboot capability The HP Surestore Tape CD contains a special BIOS upgrade program for Symbios cards symbios exe Locate the appropriate BIOS upgrade program now and follow these instructions 1 Insert a blank formatted bootable DOS floppy disk in the floppy disk drive Note You can only make suitable disks on DOS or Windows 95 systems You cannot create one from within Windows NT 2 The BIOS upgrades are specific to the model of computer Run the correct one for your system Follow the on screen instructions which will guide you through the process of setting up the BIOS update on the floppy disk 3 Reboot the system from the floppy disk and follow the instructions in the README file on the floppy disk OBDR is not currently supported when the tape drive is attached directly to a RAID controller If your system includes an embedded RAID controller then you must either disable the RAID on the SCSI interface to which the tape drive will be attached or use one of the supported plug in SCSI cards For example e On the Netserver LH3 LH4 you can disable one of the embedded RAID channels so that it behaves like a standard non RAID SCSI interface Not all OBDR capable software supports the HP Surestore DAT 40x6 autoloader Check our WorldWide Web site for up to date information When the Windows NT Setup window is displayed you will
156. urnishing performance or use of this document This document contains propriety information which is protected by copyright All rights reserved No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Copyright 1997 2001 Hewlett Packard All rights reserved Windows and Windows NT are U S registered trademarks of Microsoft Corp UNIX is a registered trademark of X Open Company in the U S and other countries Adobe and Acrobat are trademarkes of Adobe Systems Incorporated Edition Date Comments 1 0 April 2001 First edition of the HP Surestore DAT user s guide in the new format Incorporates information from the 1999 guide with update notes 1997 2001 Hewlett Packard Company file C Documents 20and 20Settings topher COL SPRINGS Desktop Ultrium pdf document home htm 11 15 2001 1 24 52 PM index April 2001 data protection 4 Vee VHS V vy CA invent index of topics contact hp home page before you start tape drive operation autoloader operation cartridge care cleaning one button disaster recovery specifications diagnostics troubleshooting FAQs SCSI configuration UNIX configuration ordering supplies installing drivers hp learning products http www hp com support tape may have a later version dat tape drive user s guide index contents of this section
157. utomatically loads the cartridge from the next highest numbered magazine slot You can select the first cartridge you want the autoloader to load by using the Select and Load Cartridge buttons on the front panel In random or changer mode the host computer controls the movement of cartridges between magazine and drive For example suppose the cartridge from slot 3 is currently loaded and you want to restore a particular file from a particular backup The software knows that the file is on tape 1 so the host instructs the autoloader to replace cartridge 3 in the magazine and then loads cartridge 1 so that it can restore the file As a user you may not even be aware that the cartridge has been changed Use of random mode requires two things e The host computer must be able to support multiple LUNs Logical Unit Numbers by which it identifies different devices at a single SCSI address so that it can send commands separately to the changer mechanism and the DAT drive in the autoloader e The software must be able to provide the necessary functionality The flowchart below shows how the autoloader moves between four states e Empty when there is no magazine in the autoloader Neutral when a magazine has been inserted but no cartridges have been moved to the DAT drive and no commands have been received to move a cartridge It is while the autoloader is in the neutral state that you can select a cartridge for loading using the Selec
158. very fifth backup Use only an HP cleaning cartridge part number C5709A to clean the tape heads Do not use swabs or other means of cleaning the heads The cleaning cartridge uses a special tape to clean the tape heads A cleaning cartridge can only be used 50 times or as instructed on the cartridge packaging Always place a check mark in a box each time you use the cartridge to clean the drive Replace the cleaning cartridge when all the boxes are checked 1 Insert a cleaning cartridge into the drive The tape drive automatically loads the cartridge and cleans the heads At the end of the cleaning cycle the drive ejects the cartridge The cleaning cycle takes approximately 30 60 seconds If the cleaning cartridge ejects in less than 20 seconds it has probably expired In this case discard the cleaning cartridge and repeat the operation with a new one 2 Remove the cleaning cartridge from the drive Note The drive s TapeAlert feature will send a message to your backup application when the tape heads need cleaning or a cleaning cartridge has expired In addition to regular cleaning use a cleaning cartridge under the following circumstances e When a Clean Me message is displayed on the front panel and the Operator Attention Required light flashes amber e When your backup application warns you that the drive needs cleaning providing your backup application supports the TapeAlert feature Cleaning the tape he
159. ware you can link to Adobe s web site to download a free copy The tape drive or autoloader has its model name on the front panel and its product number and serial number on a label on its base as shown below HP Surestore DAT 24 and DAT 24x6 models also have the DDS 3 logo on the front panel HP Surestore DAT 40 and DAT 40x6 models have the DDS 4 logo on the front panel The HP Surestore DAT drive has the following hardware and software requirements computer systems If you are installing the tape drive on a UNIX system refer to the UNIX instructions for further information about the systems supported and installation instructions For the latest list of operating systems that support HP Surestore DAT drives please consult our World Wide Web site www hp com go connect HP Surestore DAT 24 and DAT 24x6 devices are fast narrow SCSI devices and should be connected to a single ended SE host bus adapter HP Surestore DAT 40 and DAT 40x6 devices are ultra wide SCSI devices For optimum performance the device should be connected to a low voltage differential LVD SCSI host adapter HP Surestore DAT 40 and DAT 40x6 devices may also be connected to SE single ended SCSI host adapters but cable length will be restricted to the SE rather than the LVD specification If you would like more information on SCSI specifications and configuring your SCSI bus read the SCSI configuration topic Your computer must have a prope
160. x the drive into the empty bay Check your Getting Started Guide for details of which mounting hardware is supplied with your tape drive or autoloader For external drives and autoloaders the cable provided with DAT 24 DAT 24x6e DAT 40e and DAT 40x6e products will attach to a computer with a wide SCSI connector 68 pins If the cable supplied with your drive is not appropriate for your computer s external SCSI connector you will need to order a new cable See ordering supplies For removable drives no SCSI cables are required to plug the drive into an HP Surestore Tape Array 5300 However cabling and terminators are required to connect the tape array with the SCSI host Refer to your HP Surestore Tape Array 5300 Getting Started Guide for further details backup software You need backup software that supports the HP Surestore DAT drive We recommend using a backup application which provides good memory management and also supports other useful features such as TapeAlert HP Computer Associates Veritas Legato and Yosemite all provide suitable products that have been tested with HP Surestore DAT drives A TapeWare CD ROM containing backup software by Yosemite Technologies is supplied with your tape drive For the latest list of backup packages that support HP Surestore DAT drives please consult our World Wide Web site www hp com go connect Details of how to best optimize your tape drive to achieve the maximum performa
161. y mode restoring the operating system 1997 2001 Hewlett Packard Company file C Documents 20and 20Settings topher COL SPRINGS Desktop Ultrium pdf document dds user reseller eng lights htm 11 15 2001 1 25 00 PM loading and unloading April 2001 hp learning products http www hp com support tape may have a later version ey dat tape drive user s guide data protection gt index of topics loading and unloading tape drives contact hp home page before you start tape drive operation the front panel lights loading amp unloading replacing a removable drive gt backup strategy autoloader operation cartridge care cleaning one button disaster recovery specifications diagnostics troubleshooting SCSI configuration UNIX configuration contents of this section related topics 44 TV 4 7 Use the correct format HP DDS cartridge with your drive ordering supplies installing drivers HP Surestore DAT drives are configured to detect DDS cartridges Any cartridge that is not DDS will be treated as write protected This means you will only be able to read anon DDS cartridge not write to it hp surestore DAT 24i hp surestore DAT 40i 1 HP Surestore DAT 24i drives These drives do not have a cartridge door Just Insert the cartridge into the slot in front of the drive with the label uppermost HP Surestore DAT 40i drives Slide the cartridge up under the li
162. y have a later version rs dat tape drive user s guide data protection index of topics hp one button disaster recovery contact hp 4 home page before you start tape drive operation autoloader operation cartridge care cleaning one button disaster recovery gt using hp obdr gt troubleshooting specifications diagnostics troubleshooting FAQs contents of this section related topics Ve vu HP One Button Disaster Recovery is a standard feature on all HP Surestore DAT SCSI configuration tape drives It is also available with the HP Surestore DAT 40x6 autoloader but UNIX configuration not with the HP Surestore DAT 24x6 autoloader However it can only be used with specific configurations vy ordering supplies installing drivers e Tocheck whether your system hardware operating system and backup software is OBDR compatible please refer to our World Wide Web site www hp com go connect e To download firmware upgrades and find detailed troubleshooting information please refer to our World Wide Web site www hp com support datOBDR vy Note HP OBDR is not applicable to HP UX and other non Intel UNIX operating systems and it is not compatible with Intel based Solaris systems If your system does not support HP One Button Disaster Recovery you can still use your tape drive normally to back up and restore data However you must remember to create a separate set of emergency recovery disks for y
163. zer ensures maximum data integrity TapeAlert support for worry free backup HP Library amp TapeTools software to verify successful installation and troubleshoot problems HP Instant Support for web based problem identification diagnosis and resolution providing fast easy to use online solutions to problems HP One Button Disaster Recovery compatible Hardware data compression increases data storage capacity and data transfer rate Low power consumption Ultra 2 Wide SCSI interface physical specification dimensions 116 mm 4 5 inches W 95 mm 3 7 inches H 220 mm 8 6 inches D weight 2 6 kg 5 7 Ibs power requirements power 0 5A maximum 100 240V AC automatically detected 50 60 Hz performance interface Ultra SCSI 2 SE and LVDS DDS 4 DDS 3 DDS 2 DDS 1 DDS DDS DC DDS 4 150 meter DDS 3 125 meter DDS 2 120 meter and DDS 60 and 90 meter Media Recognition System cartridges 40 GB ona DDS 4 cartridge assuming a data compression ratio of 2 1 sustained transfer rate Typically 6 MB s using DDS 4 with data compression 6 0 MB s asynchronous 40 0 MB s synchronous search speed 50 seconds average file access for any part of a 150 meter tape recording format media capacity burst transfer rate operating limits temperature 5 C to 40 C 41 F to 104 F humidity 20 to 80 RH non condensing maximum wet bulb temperature 26 C 79 F operating altitude 0 to 4600 m 0 to 15

HP StorageWorks DAT 40x6i Autoloader (Q1550A) DAT Tape Drive

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