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HP StorageWorks Ultrium 460e Ultrium Tape Drive

1. Additional Functionality Using Passwords A number of tool features are available only when enabled with a password The password is intended to prevent inexperienced users from accessing functionality that may be particularly harmful to their system if used inproperly Setting Passwords GUI To set the password in the Windows version of L amp TT 1 Select Enable Factory Overrides from the Options menu The Factory Password dialog box is displayed 2 Enter the password and click OK Assuming the password is valid you are now able to access the password protected functions of L amp TT To set the password in the CSI version of L amp TT 1 From the Main screen enter the preferences command The Preferences screen is displayed 2 Enter the number that corresponds to the password option L amp TT prompts you for the current password 3 Enter the password If the password is valid then L amp TT returns you to the Preferences screen You are now able to access the password protected functions of L amp TT HP StorageWorks library and Tape Tools User Guide 77 Additional Functionality Using the Front Panel Function L amp TT provides remote control of the front panel of selected library devices L amp TT reads the contents of the front panel at regular intervals and displays the contents of the L amp TT window either in graphic or text form In addition L amp TT displays a representation of the library s front panel butto
2. Error Log Recovered Errors 4 entries filter may be applied Error Log Recovery History for most recent Error 0 entries filter Device at path 2 3 0 Device at path 2 4 0 Y rf Figure 16 Example support ticket with normal detail Windows version HP StorageWorks Library and Tape Tools User Guide 66 Support Ticket Generation Sending a Support Ticket by E mail From the Support screen click Send Support Ticket by E mail to generate the support ticket and immediately send it via e mail to an HP support center or other destination When you click Send Support Ticket by E mail the E mail Support Ticket dialog box is displayed HP L amp TT Email Support Ticket E xj r Step 1 Support Selection C Send to support provider in reference to an open case eference Number Case H Product Number Product Serial Number r Step 2 Select desired e mail address Email Address lt T ype address or use pull down list Step 3 Provide additional information Company Name 7 Contact Name CO Contact Phone 7 Contact Email TO JV Attach Result Log TE Attach additional Event Log only if requested Problem Description Cancel View Privacy Statement Figure 17 E mail Support Ticket dialog box HP StorageWorks Library and Tape Tools User Guide 67 Support Ticket Generation Before L amp TT can email a support tic
3. Test Results Libraries Autoloaders Processors Enclosures Device Status CumentOperation ae Drive HP354704 Other Devices r Configuration Test Group No devices selected Options Description irl Time Remaining unknown Start Test Figure 6 Tests screen For detailed information about the Tests screen as well as information about how to perform the tests and interpret test results see Tests and Utility Functions HP StorageWorks library and Tape Tools User Guide 32 Basic Operation Using the Support Ticket Generation Screen L amp TT can automatically generate a support ticket based on information that the program determines about the system The information in this support ticket can then be used to diagnose storage hardware issues L amp TT can automatically e mail the support ticket to the HP help desk to assist the help desk technician in resolving issues To access the Support Ticket Generation screen click the device you want to generate the support ticket for in the device list and then click the Support button on the main toolbar Figure 7 shows the Support Ticket Generation screen up Library amp Tape Tools F E al xj File View Function Options Utilities Help e 3 v E Identity Firmware Test Support Frontpanel Help Support Ticket Libraries futoloaders Processors Enclosures Generate Support Tickets Drives 02 View Support Ti
4. start 48 57 support 69 lest 57 view 69 Common Control Library Windows 18 89 compatibility matrix 14 compression test 53 connectivity test 52 conventions document 10 text symbols 11 current password entered option 75 D data phase limit for I O history option 75 detail command 57 98 device analysis test 52 described 55 using 55 Device Information screen CSI 36 37 GUI 27 device list GUI 26 device self test 52 display dialogs for I O pending more than 2 minutes option 75 display initial dialog at startup option 75 DLT firmware update FUP creation test 53 DLT SRAM check tests 53 document conventions 10 prerequisites 9 related documentation 10 Drive Information tab 29 editing the Windows registry caution 92 email setup 68 93 Email Support Ticket dialog box GUI 67 emailing support ticket 62 67 event log described 71 using 71 exclusive use of device by L amp TT caution 44 exit command 35 F Factory Firmware Overrides dialog box GUI 45 features 13 find command 57 69 firmware acquiring CSI 47 advanced options GUI 45 allow downgrading 45 allow selection of any file 46 directory 40 HP StorageWorks Library and Tape Tools User Guide Index downloading 40 41 files acquiring 40 selecting files 42 update activity log 44 update product ID option 46 uploading to devices 44 uploading to devices CSI 48 viewing revision history 43 firmware command 48 firmware file path opti
5. Product ID Inquiry String Drive Technology DDS DL LTO Mech Serial Drive serial number Firmware Revision SCSI Target ID m SCSI LUN If a data cartridge was inserted in the drive when the identity tool was selected or when the current screen was refreshed information regarding cartridge type capacity and write protect status is shown here Click this button to display a list of media that is compatible with the product HP StorageWorks Library and Tape Tools User Guide 28 Basic Operation Library and Autoloader Products When a library or autoloader is selected in the Device List the Device Information screen displays two tabs one for library information and one for the drives contained within the library as shown in Figure 4 cm Library amp Tape Tools zl xl File View Function Options Utilities Help r Identification and Configuration Model Name Autoloader 1 9 Drives Product ID 7145 8000 Other Devices Drive Technology DLT Firmware Revision h500 SCSI Target ID 0 SCSI Target LUN Number of Drives WAprive 1 QUANTUM DLTS000 Adc Processors Enclosures Number of Mail Slots 0 1 Number of Storage Slots 9 0 Internal Serial U SO amp WwOOO17 May not match external serial Cartridge Inventory Location Status Barcode l Figure 4 Device Information screen showing a library This provides a visual representation of the s
6. CSI Main screen HP StorageWorks Library and Tape Tools User Guide 34 Basic Operation Navigating the Screens The top line of each screen displays the current screen name in hierarchical format Each level of screens is separated by the gt character On each screen some of the available commands take you to a lower level in the hierarchy To move back to the previous level use the up command To exit L amp TT use the exit command On most of the screens entering a blank command pressing Enter without typing any other text displays a Command Help screen This screen contains a list of valid commands that can be executed on the original screen from which the Command Help screen was accessed Figure 9 shows the Command Help screen accessed from the Main screen Main gt Command Help gt You are in the command help menu Within this menu Conly gt use the numbers as a short cut for the corresponding command Otherwise type in the command Command Description Exit the tool options Shou Set the current options about Show Program version information device Selects the device by path load Load a support ticket preferences Ghange the global preferences review Review the scan details select Selects the device by number Li 1 2 3 4 5 6 7 8 Figure 9 Command Help screen accessed from the Main screen It is possible to enter a command directly from the Command Help screen To do this type either the numbe
7. Data Phase Limit for I O History When the Add I O History to Event Log option is enabled this option limits the amount of data recorded to the log file for each SCSI command to the number of bytes specified The default is 128 bytes To specify a data phase limit enter any positive number in this field If you do not want to specify a limit enter unlimited m Current password entered This option lets you enter the factory password The currently entered password is displayed to the right of the option If no password has been entered Not Set is displayed HP StorageWorks Library and Tape Tools User Guide 75 Additional Functionality GUI Using the Internet Update Functionality The Windows version of L amp TT can automatically notify the user of the following conditions each time the program is started m Anew version of L amp TT has been released m Anew version of firmware is available for a connected storage device m Anew version of device analysis rules is available for a connected storage device This notification only occurs if the user has the Check for updates on web option enabled in the preferences dialog this option is enabled by default If the Check for updates on web option is not enabled select Get Files from Web from the File menu to manually check for and download updates Note L amp IT will only check for updates on the Web once in a 24 hour period HP StorageWorks library and Tape Tools User Guide 76
8. Tape Tools User Guide 91 Frequently Asked Questions Why can t I uninstall L amp TT or install a new version If you have problems uninstalling L amp TT or cannot install a new version after installing or uninstalling a previous version Caution The following procedure involves editing the Windows registry HP Xx recommends backing up the registry before attempting this procedure 1 Use Windows Explorer to delete the entire Library amp Tape Tools directory from the original location the default location is c program files 2 Do the following to start the registry editor a Click Start b Click Run c Inthe Open text box enter regedit or regedit32 depending on which OS you are using 3 In the registry editor navigate to the following folder HKEY LOCAL MACHINENSoftwareMicrosofNWindowsNCurrent VersionNUninstall 4 Locate the following folder DEAEEESA 2476 4A 1 E AF90 1A20229857EF 1 Note The actual name of the subfolder in Step 4 may differ depending on the current machine and the current version of L amp TT being used 5 Right click the folder and click Delete from the popup menu to delete the folder 6 Close the registry editor HP StorageWorks Library and Tape Tools User Guide 92 Frequently Asked Questions How do configure e mail to send support tickets To successfully send a support ticket via e mail directly from L amp TT you must have a MAPI compliant e mail client set up for o
9. Utility functions execute the SCSI utility scripts files with a scc extension stored in the scripts directory These scripts send various SCSI commands to the selected device but they generally do not return any results Many of the utility functions are device specific and intended only to remedy specific problems that may occur with a particular device Caution Using a script improperly or when it is not required can cause more harm than good possibly rendering a device inoperable Do not attempt to use these utility functions unless you are very familiar with SCSI operation or you have been advised to do so by a technical support representative or a Device Analysis script To use a utility function 1 Select Run Script from the Utilities menu to display the Run Script dialog 2 Inthe Devices section click the check box next to the device on which the script will be run 3 Click Browse to select a script file to execute The utility scripts are located in the scripts directory and have a scc extension Select a script and click Open to return to the Run Script dialog 4 Click Run Script at the bottom of the dialog box to run the script When the script has completed relevant information is displayed in the Script Output and Script Execution Log text boxes HP StorageWorks library and Tape Tools User Guide 58 Tests and Utility Functions GUI Downloading New and Updated Scripts The Windows version of L a
10. be tested 3 To select a different test enter the picktest command On the Selector screen enter the number of the test you want to perform The Test screen is redisplayed and the currently selected test is updated 4 To select or deselect devices to be tested enter the corresponding device number to toggle the selected status of the device To deselect all devices enter the clear command Enter the start command to start the test When the test is complete a dialog is displayed showing preliminary results of the test Press any key to return to the Test screen Viewing Test Results To view detailed test results enter the review command Test results are displayed in a hierarchichal format Use the detail command without any arguments to view the current detail level of the report Use the detail command with a numeric argument to set the detail level The available detail level arguments are as follows m 1 highlights only 2 normal 3 more details 4 everything 5 factory only requires a factory password To enter a password use the options command If necessary use Ctrl U and Ctrl D to scroll up and down through the results Use the ind and page commands to quickly locate information in the report HP StorageWorks Library and Tape Tools User Guide 57 Tests and Utility Functions GUI Using the Utility Functions The utility functions are only available with the Windows version of L amp TT
11. click the device you want to update in the device list then click the Firmware button on the main toolbar Figure 5 shows the Firmware Management screen CIT Library amp Tape Tools E lt e xl File View Function Options Utilities Help o lt 8 Identity Firmware Test Support Libraries Autoloaders Frontpane Update Firmware Local Firmware Files Firmware Update Results Processors Enclosures Drives Device CunentRev NewRev Status O Drive HP354704 T603 not selected Other Devices File Selection Firmware File HP354704 Rev T603 03 15 1996 zi Options Firmware File Folder C Program Files HP Library amp Tape Tools firmware Browse Time Remaining unknown Start Update Figure 5 Firmware Management screen For detailed information about the firmware management functionality of L amp TT see Firmware Management HP StorageWorks Library and Tape Tools User Guide 31 Basic Operation Using the Tests Screen L amp TT provides several standard and advanced tests that can be used to check the performance of or to diagnose issues with storage hardware To access the Tests screen click the device you want to test in the device list then click the Tests button on the main toolbar Figure 6 shows the Tests screen em Library amp Tape Tools File View Function Options Utilities Help e amp v E Identity Firmware Support Frontpane Test Execution
12. following command to check for stale devices sbin hwmgr show scsi full grep stale Remove any stale devices If you are not sure whether a device is stale or not remove it anyway Devices can be rediscovered later Use the following command to remove a device sbin hwmgr delete scsi did lt SCSI ID gt Rescan the SCSI bus sbin hwmgr scan scsi Rescan the CAM layer sbin scu scan edt Run the following commands to verify the SCSI devices sbin hwmgr show scsi sbin scu show edt Restart L amp TT Why doesn t L amp TT for Linux see some of my devices To detect a surrogate SCSI device you must configure the modules conf file for the new device you have connected After modifying this file reboot the computer so that the new device is recognized by the scsi sg layer Linux does not support hot swapping of SCSI devices To reconfigure the modules conf file 1 2 Login as root Edit the following file vi etc modules conf Add the following line as appropriate add options scsi mod max scsi luns 128 Reboot the computer HP StorageWorks Library and Tape Tools User Guide 96 Frequently Asked Questions How do disconnect a SCSI device in Tru64 1 Locate the SCSI device in hardware manager sbin hwmgr show scsi 2 Usethe following command to delete the SCSI device sbin hwmgr del scsi did SCSI ID 3 Disconnect the device Make sure that you have removed the corresponding SCSI cable from
13. l pO CONTOUR WN lt Enter a blank command for command list CTRL D Figure 24 Move Media screen example 2a In the example shown in to move media from Drive 1 to Mailslot 3 enter the following command move d1 m3 The following screen results gt Identity gt Move Media gt 315 Empty 316 Empty 317 Empty 318 Empty Empty Empty Empty Empty Empty Empty Full Empty Empty Empty Empty Empty 1 2 3 4 5 6 8 lt Enter a blank command for command list gt E UU Figure 25 Move Media screen example 2b HP StorageWorks Library and Tape Tools User Guide 82 Additional Functionality Possible Move Media Error Situations The following errors may be encountered when attempting to move media through L amp TT Note These errors are less common with the Windows version of L amp TT because the user interface reduces the number of possible error situations The source is empty The destination is full The picker is full with some other media The source and destination are the same Qu cds par paccm Invalid arguments were provided for example the slot number is too high or no mail slots on the system 6 Slot to slot is not supported with this device you must move slot to drive or drive to slot 7 The command was acceptable but there was a SCSI error performing the move L amp TT provides the SCSI error message along with the sense data HP StorageWorks Library and Ta
14. log is displayed in a standard tree view format If you want to clear the log click the Clear Log button HP StorageWorks library and Tape Tools User Guide 44 Firmware Management Advanced Options It is sometimes necessary to disable L amp TT safeguards to perform more advanced operations These operations options are only available after the necessary password has been entered To obtain this password contact HP support After a password has been entered the Options button on the Update Firmware tab becomes available When you click this button the Factory Firmware Overrides dialog box is displayed this dialog box varies slightly between drives and libraries HP L amp TT Factory Firmware Overrides Firmware Revision Overrides Allow firmware downgrading Cancel m Product ID Overrides Allow selection of any drive firmware file see warning Update Drive Product ID WARNING Use extreme caution in overriding Product ID matching Incorrect file selection can render your product unusable Figure 13 Factory Firmware Overrides dialog box The Factory Firmware Overrides dialog box presents the following three options m Allow firmware downgrading By default L amp TT does not show files with older revision levels as selectable On the Local Firmware Files tab the comment field displays the message downgrade password required In most cases you should use the latest f
15. many user definable preferences that control various elements of the program To access the L amp TT preferences GUI To set the preferences in the Windows version of L amp TT Select Preferences from the Options menu The preferences dialog is displayed as shown in Figure 18 HP L amp TT Preferences x Device Map Show Scan Details v Show Instructions Cancel a r Folder Settings Defaults EM Firmware Files C Program FilesXHP Library amp Tape To Browse Help Log Files C Program FilesXHP Library amp Tape To Browse Script Files C Program Files HP Library amp Tape To Browse M Other Settings Display initial dialog at startup to chose 1 0 mode etc v Check for updates on Web v Display dialogs for 1 O s pending more than 2 minutes Add1 0 History to Event Log Uses large amounts of disk space Data Phase Limit in bytes or unlimited Figure 18 L amp TT Preferences dialog box default settings shown HP StorageWorks Library and Tape Tools User Guide 73 Additional Functionality To set the preferences in the CSI version of L amp TT From the Main screen use the preferences command to display the Preferences screen Main gt Preferences gt List of all valid options Main gt Type the corresponding number to select or deselect each option Firmware file path fwpath gt Cis firmuare Log file path Clogpath G X Xlogs B Scr
16. nn 56 Running the Tests CSI Environment cc ccc e cec ec s 57 Viewing Test Results oes ee see Ro Te 0042602804 898020204 80 8 ob des 57 Using the Utility Functions sessar 06533004 eda ek ea ruere CROP cR CL Ra t Gee 58 Downloading New and UpdatedScCriptS c ccc ccc cec cec ee cec 59 HP StorageWorks Library and Tape Tools User Guide 4 Contents 6 SupportTicketGeneration cccccc ecce cceeccecreeecrere 61 Generating and Viewing a Support Ticket ccc ccc cee eee 62 Generating a Support Ticket llleeeeeeeeeee ecce cee creer 62 Viewing a Support Ticket ccc eee 63 Using the Tabular View 20504 02060004 e ea ela a ei ee 63 SettingtheDetailLevel eee eee 65 Sending a Support Ticket by E mail c c ccc cee eee 67 Generating and Viewing a Support Ticket cauce ccc cee cec 69 Common Information Reported for All Products 0 0 0 cece eee 70 Device Specific Information Reported Qc cec cec ccc ene 70 Using the Event Log ccs oc444 6424402004 n bie eee bea hb E bee e A Rep des 71 7 Additional Functionality cscs oho arr ERR ER ha YR ERR 72 Setting Software Preferences 0 0 0 ccc m 73 Available Options v sss ds a ciac bee ee eee ee eee enn en ne bbe eee eee es 74 Using the Internet Update Functionality 0 0002 eee 76 Using Passwords ooo ce
17. not function properly 10 20 systems only Be sure to apply patch B6378DA or higher HP StorageWorks Library and Tape Tools User Guide 94 Frequently Asked Questions Why doesn t L amp TT for HP UX see some of my devices Several things can prevent L amp TT from seeing a device in HP UX If a device shows up in an I O scan as NO HW this means that the device was previously visible to the system but currently is not This could be because the device was unplugged from the SCSI bus or powered down L amp TT does not support the NIO bus type If your system has an HSC or PCI bus connect your device to that bus If your system does not have an HSC or PCI bus unfortunately L amp TT will not work for you The device is connected to an unsupported HBA Connect the device to an HBA with a supported driver L amp TT supports HBAs with the following drivers c720 c8xx fcpdev fcpmux If a device shows up in the I O scan as unclaimed you may have to install or enable the tape driver kernel module using the SAM tool HP StorageWorks Library and Tape Tools User Guide 95 Frequently Asked Questions Why doesn t L amp TT for Tru64 see some of my devices Whenever you connect or remove a device you must reconfigure the CAM and hardware manager layers Furthermore Tru64 does not support hot swapping of SCSI devices To reconfigure the CAM and hardware manager layers 1 2 7 Close L amp TT Use the
18. tab this tab is not available if the Move Media function is not supported for the selected device The Move Media screen is displayed Sr hp StorageWorks library and tape tools Pre release Version m a xj File View Function Options Utilities Help e Firmware Test Support Frontpanel Help Scan By Product By Connection Instructions eA E Libraries Autoloaders EqHP ESL9000 Series Address 4 Drive 1 HP Ultrium 1 SCSI i Destination B3lprive 2 HP Ultrium 1 SCSI BSprive 3 HP Ultrium 1 SCSI Element Barcode Element 5 6 lBSprive 5 HP Ultrium 1 SCSI i O Drive 1 102938 LI Drive 2 WAprive 6 HP Ultrium 1 SCSI i L15lo 1 102337 LI Drive 3 B Drive 7 HP Ultrium 1 SCSI i O Slot 4 102939 L Drive 4 E Processors Enclosures C Drive 5 MDHP NS E2400 160 Address 4 2 O Drive 6 Drives O Dive H Other Devices O Drive 8 SM QUANTUM ATLAS1LOK2 TYO9ZL Addre C slot 2 CJ QUANTUM ATLAS 10K 18WLS Addres Enulex Utility Ifc Dev Addres Figure 21 Move Media screen HP StorageWorks Library and Tape Tools User Guide 79 Additional Functionality The Move Media screen is divided into two sections showing all available source and destination drives slots and mailslots To move media from one location to another selected the desired source and destination locations and click Perform Move Note Only one item can be moved at a time so it is not possible to select multiple source or desti
19. Contents How do I set the password sseeeeeeeeeeeee ene eee 94 Why doesn t L amp TT for HP UX see some of my devices 95 Why doesn t L amp TT for Tru64 see some of my devices 96 Why doesn t L amp TT for Linux see some of my devices 96 How do I disconnect a SCSI device in Tru64 a c ccc ccc 97 How do I connect disconnect a SCSI device in Linux without rebooting 97 Index se uiir d o geo X RET Re EE EE a dudes dise ada Ure 98 Figures L amp TT splash screen onc 4 d 6 MEA sake Piao 814 hae eee bee EE Pp 0A d 23 2 L amp TT main screen ei ios iue ber eR RR ew RE ER ch ee Se De 25 3 Device Information screen showing a standalone device 28 4 Device Information screen showing a library Q Q eee 29 5 Firmware Managementscreen l l 31 Tests Screett iiu cad dia tad dade Hs sad RAR eia eis Dez a Tr deeded ke 32 7 SupportTicketGenerationscregN ccc e 33 amp CST Main screens aac D e bae uera eb be acc tace edes 34 9 Command Help screen accessed from the Main screeN caca cc 35 10 Device Information screen for a standalone deViCce 0 20 36 11 Device Information screen showing a library Qu eee 37 12 Get Files from Web dialog box Firmware tab 2 0 2202020444 42 13 Facto
20. D Target LUN Number of Drives Number of Slots C7206 Tape Library 2720 D1 461NH279 LTO 1524 a B 2 19 May not match external serial number Enter Command Figure 11 Device Information screen showing a library HP StorageWorks Library and Tape Tools User Guide 37 Basic Operation Note Selecting individual drives within a library from the device list displays the drive as though it were a standalone product Embedded drives are best diagnosed by selecting the library they belong to and then selecting the specific drive within each tool window From the Device Information screen for a library device use the inventory command to display the slot inventory of the library The inventory command shows which slots and drives currently have cartridges loaded and the cartridge barcode if available and applicable HP StorageWorks Library and Tape Tools User Guide 38 Firmware Management The Firmware Management functionality of L amp TT provides a convenient way to easily upgrade the firmware of connected devices Library firmware and firmware of drives within the libraries can be upgraded as well In many cases multiple drives within the library can be updated simultaneously to save time L amp TT uses special firmware files that associate the firmware with a particular product This feature prevents the user from downloading the wrong image and ensures that the downloaded firmware is the same or a newer re
21. LTO firmware update FUP creation test 53 LTO thermal test 54 M Main screen CSI 34 manual product identification feature 84 MAPI compliant email programs 68 media validation test 52 Miniport 24 26 driver 18 O mode 18 MO configuration test reset 54 N navigation screen 35 NetWare installing L amp TT 19 starting L amp TT 34 O options command 49 Options screen CSI 49 P page command 57 69 password entering 49 obtaining 45 49 setting 77 94 using 77 picktest command 57 preferences available options 74 setting 73 preferences command 74 77 Preferences dialog box CSI 74 GUI 73 prerequisites 9 100 R read write test 52 related documentation 10 review command 48 57 S Scan tab 26 screens Command Help CSI 35 Device Information CSI 36 37 Device Information GUI 27 29 device list GUI 26 Email Support Ticket dialog box GUI 67 example support ticket with normal detail GUI 66 Factory Firmware Overrides dialog box GUI 45 Firmware Management GUI 31 Front Panel GUI 78 Get Files from Web dialog box scripts tab GUI 60 Get Files from Web dialog box firmware tab GUI 42 L amp TT main screen GUI 25 Main CSI 34 navigating 35 Options CSI 49 Preferences CSI 74 Preferences GUI 73 Support Ticket Generation GUI 33 Tabular View 64 Tests GUI 32 script file path option 75 scripts downloading 59 scripts directory 58 SCSI scripts 51 select command 35 36 show in
22. S Autoloader Error 26 Recovery 11 14 2001 Local Copy is Current O DDS Autoloader exerciser 11 14 2001 Local Copy is Current O DDS Autoloader rules 11 14 2001 Local Copy is Current O DDS Drive rules 09 02 2002 Local Copy is Current O DDS LTO DLT Data compression test 07 10 2002 Local Copy is Current 1553 write Recalibration 04 23 2002 Local Copy is Current I DLT Autoloader rules 10 01 2002 Local Copy is Current LIDLT Drive rules 04 18 2002 Local Copy is Current LI DLT Firmware Tape creator 11 14 2001 Local Copy is Current O DLT SRAM Check long 11 14 2001 Local Copy is Current C DLT SRAM Check short 11 14 2001 Local Copy is Current C DLT1 Drive rules 04 19 2002 Local Copy is Current DLT1 Firmware Tape creator 09 10 2002 Selected for ud b Select All Clear All Details Scripts Folder e wiewsNiklier 31 sst source scripts Close Figure 14 Get Files from Web dialog box Scripts tab Verify that the correct scripts are selected and click Download The selected script files are copied into the scripts directory of the local system HP StorageWorks Library and Tape Tools User Guide 60 Support Ticket Generation A major feature of L amp TT is the ability to generate a support ticket In the event of a hardware problem a support ticket can provide vital information to help in diagnosing and resolving the problem When a support ticket is generated L amp TT collects configuration information and exec
23. a Shade ac a eia 35 Using the Device Information SCre N ccc eens 36 Standalone Devices 024444 eect 4 n 36 Library and Autoloader Products 0 0 0 cece cece eee eens 37 Firmware Management visse os 668s 26 654 8 o5S NESS oe SORE Oe SERS Sse 39 Acquiring Firmware Files ecce A 8 0040 pe Ra ee E R 0 700800 ERRARE RR a 40 Using the Get Files from Web Functionality Qu cac c c 41 Accessing the Get Files from Web Dialog Box Qa 41 Selecting and Downloading Updated Firmware Files 42 Viewing Firmware Revision History llle 43 Uploading Firmware to Devices coco c cec I 44 Advanced Options se sucre tbe cea o eee o See gee date h dd 45 Acquiring Firmware Files sins edad d a acd Race d RU a ERR UR 47 Uploading Firmware to Devices c coec ecce ecce coec ene nes 48 Advanced Options z eise aA edhe dad Keg bl MX E CR E CE CER da 49 TestsandUtilityFundtions ccc ecce RORCR RR RR EORR KR RR sacs 51 Test DEScript10NS sss eee ree eere de eb dde e de C ae eae dos 52 Built In Tests uev pe ve vw Up m aes aa ep adips dece BA RA 52 Script Based Tests ook ear ee a ada E RR RE EE E a ud E RE 53 Using the Device Analysis Test lleeleeeeeee I 55 Running the Tests GUIEnvironment cec ccc ecce cee es 56 Viewing Test Results osos epe pep pee GA p RAS A Rocca
24. able on Web L1 QUANTUM DLT8000 V058 0ML3 03 14 2001 in all local devices Firmware File Folder e wiewsNiklier 31 sst source firmware Figure 12 Get Files from Web dialog box Firmware tab Selecting and Downloading Updated Firmware Files The Get Files from Web dialog box has four filter options m For devices on this system These two options only show firmware files matching devices that are currently connected to the system Show latest firmware only shows the most recent firmware revision for each device Show all firmware shows all firmware revisions for each of these firmware files HP StorageWorks library and Tape Tools User Guide 42 Firmware Management m For all supported devices These two options show firmware files for all devices supported by LTT even if not currently connected to the system Show latest firmware only shows the most recent firmware revision for each device Show all firmware shows all firmware revisions for each of these firmware files Select the appropriate option and then verify that the correct firmware files are selected To download the selected files click Download The files are automatically downloaded to the current firmware directory on the local system You can now use the firmware update functionality of L amp TT to upload the latest firmware to your devices Viewing Firmware Revision History In addition to downloading firmware files the Get Files from W
25. ality to perform on this device Product ID HP35476A Drive Technology DDS 1 Mech Serial Number nia Firmware Rev HEUTE Target ID 3 Target LUN 4 OBDR Capability Not Present Cartridge Information for cartridge currently in drive Cartridge Type DDS 1 Capacity 1 3 2GB 2 6 4GB Write Protected Mo Capacity varies by compression ratio and is system and data dependent Numbers represent capacity with no compression and with 2 1 compression Enter Command m Figure 10 Device Information screen for a standalone device HP StorageWorks Library and Tape Tools User Guide 36 Basic Operation The following general information is displayed Product ID inquiry string Drive technology Mech serial drive serial number Firmware revision SCSI target ID SCSILUN OBDR capability if present If a data cartridge was inserted in the drive when the Device Information screen was displayed information regarding cartridge type capacity and write protect status is shown To see a list of compatible media that can be used with this device use the inventory command Library and Autoloader Products Figure 11 shows the Device Information screen for a library Main gt Identity gt The following is identity information for the selected device You can use commands to select functionality to perform on this device Product ID Model Name Internal Serial Mumber Drive Technology Firmware Rev Target I
26. and there may be some applications that require the vendor ID to be COMPAQ HP StorageWorks Library and Tape Tools User Guide 54 Tests and Utility Functions Using the Device Analysis Test The Device Analysis test can be executed manually through the Tests screen or automatically whenever a support ticket is generated The Device Analysis test is unique among all the tests offered by L amp TT In addition to performing SCSI operations directly on a device the Device Analysis test uses a set of predefined device specific rules to analyze device logs and configurations If any known issues are discovered during the analysis the user is notified of the problem and the program suggests an appropriate course of action The Device Analysis test automates failure analysis of a device by determining whether a problem exists with a device and if so if the problem can be resolved in the field through maintenance or simple repair whether a device needs to be returned or serviced or whether the device has an unknown problem HP StorageWorks Library and Tape Tools User Guide 55 Tests and Utility Functions GUI Running the Tests GUI Environment To select and run a test manually 1 In the device listing either the By Product or By Connection tab click the device to test 2 Click Test on the main toolbar The Tests screen is displayed and the Test Execution tab is selected by default 3 Click the checkbox to the left of the devic
27. andard Windows menu bar that provides alternate navigation to tool functions as well as access to a number of other features HP StorageWorks Library and Tape Tools User Guide 25 Basic Operation 2 Device List This is a multi function window that offers several options on the following tabs m Scan This option provides either a summary status or detailed information depending on whether Show Details or Hide Details is selected about the bus scanning process If a problem is encountered during the scan this information may help in determining the cause When the scan completes successfully the device list automatically switches to the By Product tab The Scan tab also lets you rescan the bus If any devices have been hot swapped or powered on after the OS has booted in most cases the rescan feature can discover those devices without requiring a reboot of the system Caution Swapping SCSI devices including connecting and disconnecting cables and or terminators can cause the system to hang or crash gt specific SCSI address can cause unpredictable behavior Parts of the operating Caution On Windows NT 4 0 2000 XP and NET changing devices at a system may not detect that the device or device type has changed m By Product This option shows a list of all the products connected to the system The list is grouped into the following four categories Libraries and autoloaders Drives En
28. ans serif font text hitp www hp com HP StorageWorks Library and Tape Tools User Guide 10 About this Guide Text Symbols The following symbols may be found in the text of this guide They have the following meanings WARNING Text set off in this manner indicates that failure to follow directions in the warning could result in bodily harm or death Caution Text set off in this manner indicates that failure to follow directions IN could result in damage to equipment or data Note Text set off in this manner presents commentary sidelights or interesting points of information HP StorageWorks Library and Tape Tools User Guide 11 Getting Help About this Guide If you still have a question after reading this guide contact an HP authorized service provider or access our website http www hp com HP Technical Support Telephone numbers for worldwide technical support are listed on the following HP website http www hp com support From this website select the country of origin Note For continuous quality improvement calls may be recorded or monitored Be sure to have the following information available before calling Technical support registration number if applicable Product serial numbers Product model names and numbers Applicable error messages Operating system type and revision level Detailed specific questions HP Authorized Reseller For the name of
29. ar this information However for most SureStore tape libraries it is better to have the drives emply this forces the library drive media log to be updated The following information is included in the support ticket regardless of what products are being analyzed m System information provides basic host system information such as operating system processor type system name physical memory size and the current version of L amp TT being used This information also includes a snapshot of the SCSI bus configuration determined by the I O scan showing connected devices listed physically and logically m L amp TT history provides a brief history of the L amp TT functions the user has accessed such as whether ASPI was installed how many times L amp TT has been run and which functions have been used Device Specific Information Reported The support ticket also contains device specific information that varies by device family HP StorageWorks Library and Tape Tools User Guide 70 Support Ticket Generation Using the Event Log L amp TT can generate a detailed event log that captures all L amp TT diagnostic interaction with the product all SCSI commands sent and received by the program and any software interactions or issues By default the event log is not accessible until the factory password has been entered The information it contains is intended for use by L amp TT programmers as a tool for debugging software issues within the
30. ation or update of additional OS components possibly requiring a reboot of the system during installation Installation Check If this check box is selected when you click Continue L amp TT opens a browser window displaying an HTML file that provides advice on how to do the following m Select an HBA and SCSI target ID for the device m Verify installation and operation of the device Skip This Dialog in the Future If this check box is selected when you click Continue the splash screen is not displayed on subsequent uses of L amp TT The program will continue to use the settings that you selected the last time the splash screen was viewed To re enable the splash screen select Preferences from the Options menu Check the option Display initial dialogue at Startup to choose I O mode etc HP StorageWorks Library and Tape Tools User Guide 24 Basic Operation GUI Application Window Layout After the I O mode is selected click Continue on the splash screen The L amp TT main screen is displayed Figure 2 shows the L amp TT main screen divided into three sections Identification and Configuration Product ID HP3 Cartridge Information for cartridge currently in dri Figure 2 L amp IT main screen The three sections of the L amp TT main screen are 1 Taskbar This section contains buttons that provide quick access to the main functions of L amp TT and to the online help system Note Above the Taskbar is the st
31. cket Save Support Ticket to File Send Support Ticket by Email Other Devices Support Resources on the Web Media Supplies http www hp com storagemedia english prodinfo html HP Library amp Tape Tools http www hp com support tapetools HP Product Information http www hp com go storage HP Services amp Support http www hp com go support Figure 7 Support Ticket Generation screen For detailed information about generating and using support tickets see Support Ticket Generation HP StorageWorks Library and Tape Tools User Guide 33 Basic Operation Starting L amp TT To start L amp TT m For HP UX Tru64 and Linux Log on as root and execute the following commands cd opt 1ltt hp 1ltt m For Novell NetWare From the server console execute the following command hp lttWMhp ltt When the CSI version of L amp TT is started an information screen is displayed that offers basic information about navigating the screens Press any key to bypass this screen and start the device scan L amp TT scans the system for connected devices When the scan is complete the Main screen is displayed as shown in Figure 8 Type the corresponding number to select a device or enter a blank command for a command list Libraries futoloaders Processors Enclosures Drives 1 HP HP35476A Address 6 3 0 Other Devices Enter Command gt lt Enter a blank command for command list gt Figure 8
32. closures and processors Other devices The three number fields listed after the device represent the device address Each field in the address is separated by a period the first field represents the HBA channel the second field represents the SCSI ID and the third field represents the LUN Note When using the Miniport I O mode the HBA channel field is shown as A B where A is the channel and B is the subchannel HP StorageWorks Library and Tape Tools User Guide 26 Basic Operation m By Connection This option shows all products connected to the system grouped by the HBA they are connected to This view makes it easy to see which devices are connected to the same bus as the device in question and may help in understanding system I O performance issues m Instructions This window contains brief instructions on how to use the selected screen This view can be disabled in the software preferences 3 Device Information screen All the main functions of the program are displayed in this window The content of this window depends on the device and tool function selected GUI Using the Device Information Screen When you select a product from the Device List the Device Information screen displays information relevant to the device The Device List also changes to display instructions on this page if the instructions preference is enabled If another tool function is currently active then clicking the Identity b
33. ctory is enabled in the archiving software Note The unzip NLM that comes with later versions of NetWare has not been tested and should not be used to unzip the archive HP StorageWorks library and Tape Tools User Guide 19 Installation Installing L amp TT for HP UX Tru64 and Linux To install L amp TT for HP UX Tru64 or Linux 1 2 Log in as root Navigate to the temporary directory cd tmp Download or copy the L amp TT tar file hp_ltt lt xx gt tar where xx is the version number to this directory If you are copying the file from a different location enter the following substitute the directory in which the file currently resides for directory name gt cp directory name hp ltt xx tar tmp Untar the L amp TT tar file tar xvf hp ltt xx tar Run the install script in the tmp directory install_hpltt lt xx gt After the software is successfully installed enter the following commands to remove the tmp 1tt directory and its contents cd tmp rm rf ltt rm rf install_hpltt HP StorageWorks Library and Tape Tools User Guide 20 Basic Operation This chapter describes how to start L amp TT and the basic operation of the software This chapter is divided into two sections one for using L amp TT in a GUI environment Windows and one for using L amp TT in a CSI environment NetWare HP UX Tru64 and Linux To quickly jump to the appropriate section click one of the following
34. d to begin the update process Caution Make sure that no other programs attempt to access the device while the firmware is being updated Do not interrupt the firmware update If the firmware update is interrupted the device may not operate and require physical repair L amp TT creates a log of all firmware update activity To view this log enter the review command from the Firmware Update screen HP StorageWorks Library and Tape Tools User Guide 48 Firmware Management Advanced Options Sometimes it is necessary to disable L amp TT safeguards to perform more advanced operations These operations options are only available after the necessary password has been entered To obtain this password contact HP support To view the Options screen from the Firmware Update screen enter the options command Before any of the options can be changed the current password must be set To set the password 1 Type the number that corresponds to the password option and press Enter L amp TT prompts you to enter a value for Current password entered 2 Type the password and press Enter If the correct password is entered the remaining options on this screen become available Note All of the options are visible regardless of whether a proper password is entered or not However the options are not available without the proper password After a proper password has been entered it is not required to re enter it later The f
35. dapters are working correctly This test is available for DLT LTO and DDS drives only Device Self Test executes the internal self test of the device and any failure is reported This test is useful in confirming that the device itself is operating properly Not all devices support an internal self test Device Analysis Test runs a device specific script that carries out a detailed examination of the device The test examines all available logs from the device to look for any known issues customer use issues and common error patterns The test also provides summary information and presents suggestions as to the cause of certain errors and any remedial actions the user should take This option is particularly useful if you suspect that there may be a problem with the device The device analysis test is covered in greater detail in the Using the Device Analysis Test section Read Write Test writes and reads data from tape In addition to verifying that the data read back matches the data written the read write error rates are also checked and the test fails 1f the error rates exceed allowable limits This test can be used to verify the ability of the drive to read and write data independent of the storage application Use a blank tape when performing this test because this test is destructive to data on the tape This test is available for all tape drives Media Validation Test determines if the drive can read the data on any media currently
36. e or to provide enhancement suggestions HP appreciates feedback on how to make improvements for future versions of L amp TT Note This address is intended to provide support for L amp TT software This address is NOT for assistance in troubleshooting hardware products Refer to the documentation that comes with your hardware for support options for that product HP StorageWorks library and Tape Tools User Guide 15 Installation This chapter outlines the procedure for installing L amp TT on a Microsoft Windows Novell NetWare HP UX HP Tru64 or Linux platform The Windows version of L amp TT uses a graphical user interface GUI whereas the NetWare HP UX Tru64 and Linux versions of the program use a command screen interface CSI The information in this chapter and in subsequent chapters is presented for both the GUI and CSI versions of L amp TT When using an electronic version of this documentation click the appropriate GUI or CSI icon at the beginning of the chapter to quickly jump to the section of documentation that applies to your operating system OS or user interface Select your OS GUI Windows CSI NetWare CSI HP UX Tru64 and Linux HP StorageWorks Library and Tape Tools User Guide 16 Installation Gui Installing L amp TT for Windows The Windows version of L amp TT uses the InstallShield application InstallShield lets you choose the installation directory and select other options It also set
37. e accessed by selecting Run Script from the Utilities menu and have the scc extension For more information see Using the Utility Functions Each script file contains information that tells L amp TT which devices it is designed to support When a device is selected the Tests screen displays only tests that are applicable to that particular device From the user s standpoint there is no difference between the built in tests and the script based tests All scripts have a digital signature and cannot be altered If they are altered in a text editor L amp TT displays an error message stating that the digital signature is not correct HP StorageWorks library and Tape Tools User Guide 51 Tests and Utility Functions Test Descriptions This section lists the most common built in tests and script based tests Caution Some tests are destructive to data on the media When a test is destructive to data this is indicated in the test description To prevent data loss use media that is either new or that contains unimportant data that can be erased Do not attempt to perform a test unless you are thoroughly familiar with its usage or have been instructed to do so by HP support personnel Built In Tests Connectivity Test examines the ability of the host to communicate with the device This is a test of the SCSI communication path only no media is required This option is useful when trying to establish that the SCSI cables and a
38. e ces ese eee ee ye RR Sea dac pace be ee e s TI Setting PasswOtrds aem nate RR EUR CR ERR v epu es TI UsingtheFrontPanelFunctiON o coec cec cec eee cee cec crecer 78 Using the Move Media Function ccc ccc cc ecc cec ecce ecce 79 Possible Move Media Error Situations co ccc 83 Performing Manual Product IdentificatiON c c ccc ccc 84 8 AdvancedlInstallationTopics Qc cccccecccccccccecceecrere 86 WindowslnstallationTOpiCS c ccc c ccc cec ecce ere 86 Installation TypES ais sa d remet ette e e e es oed etd 86 Other Changes to the System llle 86 Reboot Criteri isis bc Ee be eee ee Hu bae dr dr eer edo ds 87 Files Installed on the System o esa ae 246 E 4 inai 02 04 II 88 Other Changes to the System 0 0 0020020200442040 eee eee 89 9 Frequently Asked Questions llle 90 Windows Environment 4 ancun zed e arr RUE RATE Es RATS RR E oed 91 How do IrunL amp ITTfromaCD ROM 7 02000402004020040204440444 9 How do I shut down the application in the taskbar c 91 Why can t I uninstall L amp TT or install a new version a c 92 How do I configure e mail to send support tickets 0 4 93 Does L amp TT use any system resources in the background 93 HP StorageWorks Library and Tape Tools User Guide 5
39. e firmware update options are pre selected to enable selection of firmware for any product ID and also set the update product ID option To update the product ID select the proper firmware file and click the Start Update button HP StorageWorks Library and Tape Tools User Guide 85 Advanced Installation Topics Gui Windows Installation Topics Installation Types There are currently two main Library amp Tape Tools InstallShield bundles l L amp TT Installer English End User Type only catalogs for current version This is an end user bundle for customers that has been optimized for size so downloads are quick This version can be found on the HP customer websites and allows viewing of support tickets from the same tool version only L amp TT Installer English Support Type catalogs for current and all legacy versions This is an internal HP support personnel bundle This version contains the catalogs files that contain all the strings used in the application for the current and all previously released versions back to 2 5 Support personnel can read support tickets generated by the current or any previous version of L amp TT Other Changes to the System The L amp TT installation adds the following keys to the Windows registry HKEY LOCAL MACHINENSoftwareMHewlett PackardMHP Library amp Tape Tools HKEY LOCAL MACHINENSoftwareMMicrosoftNWindowsNCurrentV ersionNUninstall HP StorageWorks library and Tape T
40. e name that you want to test The Test Group dropdown box is enabled listing all the tests available for the selected device 4 Inthe Test Group dropdown box select the test to perform A description of the selected test is displayed in the Description text box 5 Ifany options are available for the selected test the Options button is enabled Click the Options button to review and set the desired options 6 Click the Start Test button to start the test Viewing Test Results After the test has completed click the Test Results tab to view the results The results of the test are displayed in the Test text box A more detailed Test Operation Log is displayed in the bottom section of the screen The information is presented as a report in a standard tree view format Click the or signs to expand or collapse a section of the report Select an option in the Current Detail Level dropdown box to display more or less information in the Test Operation Log HP StorageWorks Library and Tape Tools User Guide 56 Tests and Utility Functions Running the Tests CSI Environment To select and run a test manually 1 On the Main screen enter the number corresponding to the device that you want to test The Device Information screen is displayed 2 On the Device Information screen enter the test command The Test screen is displayed The Test screen displays the currently selected test and lists the available devices to
41. eb dialog box provides revision history detail for firmware files To view the firmware revision history of a device select a device and click Details HP StorageWorks Library and Tape Tools User Guide 43 Firmware Management Gui Uploading Firmware to Devices Before attempting to update any firmware files you must first acquire the latest firmware files and ensure that they are placed in the Firmware directory If you have not yet done this see Acquiring Firmware Files To upload firmware to a device 1 Click the device to update in the device list 2 Click the Firmware button on the main toolbar 3 Onthe Update Firmware tab click the checkbox next to the device name to select it If firmware is currently available for that device it is shown in the Firmware File dropdown box in the File Selection section of the screen Note You can select multiple devices and update them simultaneously 4 Click the Start Update button at the bottom of the screen to begin the update Caution Make sure that no other programs attempt to access the device while the firmware is being updated Do not interrupt the firmware update If the firmware update is interrupted the device may not operate and require physical repair L amp TT creates a log of all firmware update activity To view this log click the Firmware Update Results tab Set the Current Detail Level setting to the appropriate level The default is Normal The firmware
42. ecific device utilities m Firmware Upgrades L amp TT provides a convenient way of updating product firmware enabling users with an Internet connection to take advantage of ongoing enhancements The software can be configured to check the Web automatically for firmware updates for connected devices or users can manually check the Web for updates if the automatic update feature is not desired If updated firmware is available the program notifies the user and the updates can easily be copied to the system With libraries users can HP StorageWorks library and Tape Tools User Guide 13 Introduction upgrade the library and the embedded drive firmware in the same operation Wherever possible the embedded drives are updated in parallel to reduce time m Support Ticket Generation If you experience a problem with a storage product L amp TT can generate a support ticket that includes essential information for troubleshooting the problem As an alternative to phone support you can e mail the support ticket to a support center for assistance This information streamlines the support process and enables the support staff to better serve you if a support call is made later When a support ticket for a device is generated L amp TT performs a Device Analysis test on the device The support ticket contains generic information about a device as well as the results of the Device Analysis test The Device Analysis test can be performed by itself b
43. ect to change without notice The warranties for Hewlett Packard Company products are set forth in the express limited warranty statements for such products Nothing herein should be construed as constituting an additional warranty HP StorageWorks Library and Tape Tools User Guide Fourth Edition May 2003 Part Number 5969 5745 contents About This Guide S udo ade dons e EN CRECEN WISSEN SUNER QEON Pp R d Y te 8 OVEIVACWs cisci co Ea en ane ded dein Fee te end de e t nA RR P RU AE RR oe 9 IntendedAudie NCe c c ecce ce ccc ehh 9 Prerequisite sese maed eS R Le S eee recent ue Ge Ra eee 9 CONVENTIONS PE sm ke a p Sad Rae Oe Rao ee Sa d ee wR EE Ra ae eb os 10 Document Conventions 0 0 cece een hen 10 Text Symbols oa RR CLA ERR CUR XA RR WE eae Ge Eee 11 Getting Help 2v oe rene ONIS ny e URHRUR RC AUN R wha eee SARA E Nuper ipod aes 12 HP Technical Support lssseeeeeeeeeeeee enn e eens 12 HP Authorized Reseller llllseeeeeeeeeeeee enn ens 12 L Introduction s 016 4446 6440 asses oe nego AES SQUE UN Ner AR UJ ERE 13 Software Features e eque ses d Ron RT e e Ub TOR n GE B LA Ru ne Un ae 13 Supported Products and Operating SYSteMS 2000000000020202 14 Finding AdditionalInformatiON ccc ce cec ecce ehe 15 Getting Support ilv ee ens Rabe er DOREM Che ad ae dag dA db e CPUS rr dte 15 2 Installalion cicer sed poU EE CEREATESRSEISEEI AN MOIS V RENS SUM 16 In
44. eeeeeee II dee d 23 2 L amp T Main Screen wcities os ko e ER ope PD re CR we VP tp od era 25 3 Device Information screen showing a standalone device 28 4 Device Information screen showing a library Q Q eee eee 29 5 Firmware Managementscreen llle eee eens 31 Tests SCEeen yup A Peek qud ve Dae ted en ea r du fand dris 32 7 Support Ticket Generation screen lssseeeeeee e 33 58 CSI Main SCreen sce a rere Rb eR ex ew ao ee ba eor end 34 9 Command Help screen accessed from the Main screeN couca c 35 10 Device Information screen for a standalone deVice 0 0 36 11 Device Information screen showing a library 0 0 0 eee eee eee 37 12 Get Files from Web dialog box Firmware tab 0020202044 42 13 Factory Firmware Overrides dialog box 0 0 e eee eee 45 14 Get Files from Web dialog box Scripts tab 60 15 Tabular View Window 22d ae ee x Ak e pud ee EAR ee 64 16 Example support ticket with normal detail Windows version 66 17 E mail Support Ticket dialog bOX cece eee 67 18 L amp TT Preferences dialog box default settings shown 0 000000 73 19 L amp TT preferences dialog box CSI VersiON c ccc eese 74 20 Front panel Screen aces ae aceb o verae ve eb ges ao EHE R doa ee 78 2l Move Media screen ou vce ew waa ced es e te Re Rech o
45. elected product the images are in grayscale e As with a standalone drive this area provides the relevant information on the selected library product e This provides a cartridge media inventory for all the drives and slots The current status full or empty of all the storage elements and the barcode number if barcode reading is available is displayed here To see information for the drives within the library select the Drive Information tab This tab displays a screen very similar to the one for standalone products with the addition of the Selected Drive dropdown menu HP StorageWorks Library and Tape Tools User Guide 29 Basic Operation Because a library can contain multiple drives you can select and view information for each drive using the Selected Drive dropdown menu All of the drives in the library are available in the dropdown menu Note Selecting individual drives within a library from the By Product By Connection device list displays the drive as though it were a standalone product The recommended method of diagnosing embedded drives is to first select the library they belong to and then select the specific drive within each tool window HP StorageWorks Library and Tape Tools User Guide 30 Basic Operation Using the Firmware Management Screen The firmware management functionality of L amp TT allows easy upgrades to the storage product firmware To access the Firmware Management screen
46. er a debes 79 22 Move Media screen example la 0020200400422004040404444 81 23 MoveMediascreen example1b 0202004200040404040444044 81 24 Move Media screen example 2a 04020 eh 82 25 Move Mediascreen example2b 0 0204020042004040440404444 82 HP StorageWorks Library and Tape Tools User Guide Tables 1 Document Conventions i2 uepedu REPE SER per ere VIE a es Ode 16 2 L amp TT installation directory locations 0 0 00 ccc cee eens HP StorageWorks Library and Tape Tools User Guide
47. evices through L amp TT although the applications should not be accessing the devices while L amp TT is running ASPI lets you run L amp TT on a locked device without rebooting however a reboot is required after installing ASPI Select a destination location to install the program You can accept the default location or click Browse to install to a different location After choosing the destination location click Next Indicate the program directory in which you want the setup program to create program icons and click Next The program directory is created in the Programs directory of the Start menu HP StorageWorks Library and Tape Tools User Guide 17 Installation 8 Onthe Ready to start installation process screen click Next If you need to review or change installation settings click Back 9 When installation is complete click Finish to close the InstallShield wizard Reboot Criteria Under some circumstances the installation process requires a reboot of the system A reboot is required only in the following situations 1 If your system requires ASPI or an upgrade to the currently installed version a reboot is required On systems that require ASPI if the installer detects a previously installed version of ASPI older than v4 57 it will install a more recent version of ASPI requiring a reboot On Windows NT and 2000 ASPI is not installed as part of the operating system If a reboot is unacceptable do not select
48. graphics GUI Windows CSI NetWare HP UX Tru64 Linux HP StorageWorks Library and Tape Tools User Guide 21 Basic Operation GUI Starting L amp TT To start L amp TT m Double click the L amp TT icon on the desktop if present or m Click Start gt Programs gt HP StorageWorks Library and Tape Tools gt HP StorageWorks Library and Tape Tools HP StorageWorks Library and Tape Tools User Guide 22 Basic Operation Using the Splash Screen When L amp TT is started the splash screen is displayed The splash screen gives you the opportunity to exit the application before any SCSI bus activity has taken place This feature lets you exit the application if it was started unintentionally This prevents the program from interfering with any backup or other storage applications that may currently be running The splash screen also allows you to select the SCSI I O mode if more than one option is available If you are installing a hardware device the Installation Check feature displays an HTML help screen that provides instruction on common setup and device verification steps EN x hp StorageWorks library and tape tools Version 3 2 CAUTION Running this application while other software is accessing the storage devices can cause unpredictable results and adversely affect the operation of the storage software Please stop any storage applications before continuing or exit this 170 Mode application Exit now Se
49. in the drive The test is used to determine the quality of the media The test reads data from the media and calculates the error rate If the error HP StorageWorks library and Tape Tools User Guide 52 Tests and Utility Functions rate exceeds the maximum allowable threshold the test will require a cleaning cartridge and a second tape to determine if the problem is with the drive or the tape The amount of data read depends on the drive type and coverage level of the test but it generally varies between a few megabytes and one gigabyte No data is written to tape and the test is not destructive to data This test is useful if the user suspects that a backup failed because of a bad tape This test is available for all tape drives Note This test requires that a minimum amount of data is already written on the tape otherwise the test will fail This amount of data varies depending on drive technology and options Library Exerciser Test takes a test cartridge from a mail slot and performs random slot to slot moves The test then moves the test cartridge into every available drive and performs a short drive test This test is intended to exercise the robotics and robot drive hardware Script Based Tests Compression Test writes a data pattern of known compressibility to tape The test then rewinds the tape and reads the file just written The read and write hardware compression ratios are calculated to ascertain that the hardware compre
50. ion directory Before upgrading any firmware you must first acquire the firmware image file or files and copy them to the irmware directory To download the latest firmware files 1 Goto www hp com support choose the product family then click software updates and drivers The latest firmware file is available in L amp TT format For some products such as standalone drives firmware is available as a single file For other products such as tape libraries the firmware is available in a self extracting bundle that includes library and drive firmware Download the file or files to the irmware directory If the downloaded files are self extracting bundles extract the contents to the firmware directory HP StorageWorks Library and Tape Tools User Guide 47 Firmware Management Uploading Firmware to Devices To upload firmware to one or more devices 1 From the Main screen type the number corresponding to the device to be updated and press Enter to display the Device Information screen 2 From the Device Information screen enter the firmware command to display the Firmware Update screen Devices that are available for update are listed on this screen 3 Type the corresponding number of the device you want to update and press Enter to mark the device selected If there are multiple devices repeat this step for each device that you want to update 4 When all the required devices are selected enter the start comman
51. ion of the Windows Common Control library HP StorageWorks Library and Tape Tools User Guide 87 Advanced Installation Topics Gui CST Files Installed on the System During installation L amp TT files are installed in the following directories Table 2 L amp IT installation directory locations Operating System Directory Location HP UX Linux opt ltt and Tru64 main executable is Ao Netware SYS SystemMhpl Ltt main executable is Ap_ n m C Program Files HP Library amp Tape Tools Windows main executable is p exe Several sub directories are created under the main installation directory These sub directories are as follows m Catalogs This is the location where the message strings for the software are kept The end user version has only the catalogs for the latest version of code With the support personnel installation catalogs are included for previous versions back to version 2 5 so support tickets generated by these versions can be viewed m Firmware This is the default directory where firmware files are kept When L amp TT is first installed this directory is usually empty unless specific firmware images were bundled such as the 2 7 SR2 release that includes firmware for DDS3 write recalibration The name and location of the firmware directory can be changed from Options Preferences m Logs This is the default directory where L amp TT saves event logs and su
52. ipt file path scriptpath gt G Add IO History to EventLog Ciohistonabled gt x Data Phase Limit for IO History Ciohistlimit 128 Current password entered Cpassword gt Not Set Enter Command gt Figure 19 L amp TT preferences dialog box CSI version Available Options The following list describes the available options Some options are not available with CSI versions of L amp TT m Show Scan Details Windows only Enabling this option causes L amp TT to show the SCSI bus scanning process in the Device List screen when the program is first started This option is disabled by default m Show Instructions Windows only Enabling this option causes L amp TT to display instructions in the Device List screen These instructions provide information corresponding to the function displayed in the Main screen More experienced users may want to disable this option m Firmware File Path This is the location where L amp TT stores and accesses firmware files on your local system When using the Get Firmware From Web feature firmware files are automatically downloaded to this directory m Log File Path This is the location where L amp TT stores and accesses log files on your local system The logs that are stored here are the support and event logs HP StorageWorks Library and Tape Tools User Guide 74 Additional Functionality m Script File Path This is the location where L amp TT stores and acce
53. irmware However if software incompatibilities or other customer limitations require the use of older firmware revisions this check box lets you downgrade to older firmware revisions HP StorageWorks library and Tape Tools User Guide 45 Firmware Management m Allow selection of any drive or library firmware file This option allows mapping of the device firmware to a product irrespective of the device s product ID There are a few cases in which the product ID does not match the desired firmware file and the ID may also need to be updated One case is when a library is being updated from one drive technology to another Another case is when the device has a firmware revision string format that differs from that in the firmware file and the tool cannot determine whether it is newer or older If incompatible firmware is sent to a device an error message is displayed m Update drive or library product ID This writes the product ID from the firmware file to the drive Note A number of products may not support updating the product ID so use this feature only when you know the device supports it The most common use of this feature is when updating drive technologies in optical libraries HP StorageWorks library and Tape Tools User Guide 46 Firmware Management CSI Acquiring Firmware Files L amp TT firmware files are stored in the irmware directory which is a subdirectory ofthe HP Library amp Tape Tools installat
54. ket you must either have a MAPI compliant e mail program such as Microsoft Outlook or Outlook Express or you must set up an email account through the Windows Control Panel or Internet Explorer For more information about setting up an e mail account see How do I configure e mail to send support tickets The E mail Support Ticket dialog box is divided into three steps 1 In Step 1 indicate whether this is a new support request or an existing case m If this is a new support request select the Send to support provider to request support by e mail option this option is the default Enter the product number and product serial number in the appropriate fields m If this is an ongoing support case select the Send to support provider in reference to an open case option and enter the case reference number in the appropriate field 2 InStep 2 enter the destination e mail address Use the dropdown box to select from a list of HP support providers or enter the e mail address manually 3 In Step 3 specify the following additional information m Contact information Enter your company name contact name contact phone and contact e mail address m Attach Result Log Select this option to attach the support ticket to the e mail for analysis by HP service personnel m Attach additional Event Log only if requested Select this option if you have been requested by HP service personnel to send the event log For more information ab
55. lect the 1 0 mode Use the default unless you experience problems See the Help button for C 1 0 Mode NT Miniport Help more information 0 Mode ASPI c Installation Check Select this feature if you would like help preparing for or verifying your product installation Skip this dialog in the future Figure 1 L amp IT splash screen HP StorageWorks Library and Tape Tools User Guide 23 Basic Operation I O Mode L amp TT selects the input output I O mode that is most appropriate for the system it is running on However this initial screen allows for manual selection of the I O mode in certain cases L amp TT currently operates in the following two I O modes m NT Miniport uses an interface that is native to Windows NT 4 0 2000 XP and NET This is the preferred I O mode on systems where it is available because it does not require the installation of the ASPI interface However there are some limitations to the Windows NT Miniport I O mode related to using devices that are claimed by other applications or that are used with non standard OS drivers In those cases selecting the ASPI I O mode can make a device accessible Note The Windows NT Miniport I O mode is not available on Windows 9x m ASPI uses an optional I O programming interface that is available on all versions of Windows This I O mode can be used with any Windows operating system It may require the install
56. mp Tru64 lttreg m Linux root lttreg HP StorageWorks Library and Tape Tools User Guide 89 Frequently Asked Questions This chapter addresses several of the most common questions regarding L amp TT software GUI HP StorageWorks Library and Tape Tools User Guide 90 Frequently Asked Questions Gui Windows Environment How do run L amp TT from a CD ROM It is possible to create a version of L amp TT that can run directly from a CD ROM without the need for installation or alteration of registry settings This feature is most useful on Windows NT and Windows 2000 On other Windows platforms it requires WINASPI to be installed To create a version of L amp TT that can run from a CD ROM drive 1 Fully install L amp TT to your computer If desired also install any desired firmware files into the firmware subdirectory Remove the logs directory from the L amp TT install directory Write the contents of the L amp TT install directory to the root directory of the CD ROM and close the CD ROM Put this CD ROM into any Windows system and run HP_LTT exe from the root directory How do shut down the application in the taskbar Under certain circumstances L amp TT may not completely shut down To completely terminate the application 1 2 3 4 Press Ctrl Alt Del Select Task Manager Click the Processes tab Select the process named HP_LTT exe and click End Process HP StorageWorks Library and
57. mp TT provides a convenient way to download the latest scripts to the scripts directory of the local system This functionality is similar to the procedure for downloading firmware except that the purpose is to manage the script files on the local system The function displays a list of all available script files and compares this list to the list of scripts currently on the local system The function automatically selects scripts that are not on the local system or that are newer than their locally installed equivalents Note Firmware files are also obtained using the Get Files from Web dialog box For more information on downloading firmware see Using the Get Files from Web Functionality To access this functionality select Get Files from Web from the File menu The Get Files from Web dialog box is displayed Click the Scripts New Files Available tab if it is not already selected HP StorageWorks Library and Tape Tools User Guide 59 Tests and Utility Functions HP L amp TT Get Files From Web x Firmware New Files Available Scripts New Files Available Select the desired files and then click Download These are updated device analysis rules tests and utility scripts which may be useful in diagnosing and maintaining your product Description i Date Published Status O 43308 Forerunner Bridge rules 11 14 2001 Local Copy is Current O CR4450 Crossroads Bridge rules 01 24 2002 Local Copy is Current O DD
58. n you know the device supports it The most common use of this feature is when updating drive technologies in optical libraries HP StorageWorks Library and Tape Tools User Guide 50 Tests and Utility Functions L amp TT provides numerous tests for analyzing storage hardware L amp TT tests are SCSI script based A SCSI script is a sequence of SCSI commands sent to a device usually for the purpose of testing the device s functionality SCSI scripts can also be used to perform non diagnostic utility functions such as rewinding a tape recalibrating a tape head or exercising a tape moving robot arm L amp TT uses the following three types of SCSI scripts m Built in tests are hardcoded into the program and are installed during the L amp TT installation process m Script based tests are additional tests based on scripts that are stored in the scripts directory in the L amp TT installation directory The script based test files have the tst extension Users can download new and updated scripts With the Windows version of L amp TT the management of script files is accomplished through the Get files from Web item on the File menu HP is constantly adding scripts for new devices and updating scripts to enhance the testing functionality of older devices As new scripts are developed they are published to the external website in the scripts section m SCSI utility scripts provide access to generic SCSI operations These scripts ar
59. nation locations The Perform Move button is grayed out until a valid source and destination have been selected With the CSI version of L amp TT from the Device Information screen for a supported library or autoloader use the movemedia command to access the Move Media screen This screen is identical to the Cartridge Inventory screen accessed with the inventory command with the exception of the screen name shown in the top line Use the standard keyboard commands Ctrl U Ctrl D to scroll through the list To perform the move use the move command move source destination The values used for source and destination are a combination of the letter s for slot d for drive or m for mailslot and the number of the device Two examples are given to illustrate this HP StorageWorks Library and Tape Tools User Guide 80 Additional Functionality m Example 1 162938 162937 162939 d NO 00 J ON OT AWN a a blank command for command list gt Figure 22 Move Media screen example 1a In the example shown in to move media from Slot 4 to Slot 3 enter the following command move s4 s3 The following screen results 162938 162937 162939 1 2 3 4 5 6 Yi 8 9 1 8 Command m lt Enter a blank command for command list gt Figure 23 Move Media screen example 1b HP StorageWorks Library and Tape Tools User Guide 81 Additional Functionality m Example 2 162937 162939 a
60. ns Clicking a button simulates the user pressing the corresponding button on the library s front panel To access this functionality select the library in the device list and click Frontpanel on the main toolbar The Front Panel screen is displayed as shown in Figure 20 Front Panel The picture below shows the live content of the libraries front panel display and is updated in real time Press the buttons below just as you would use the buttons on the libraries front panel Processors Enclosures Drives Other Devices Figure 20 Front panel screen HP StorageWorks library and Tape Tools User Guide 78 Additional Functionality Using the Move Media Function Most supported libraries and autoloaders support a set of commands for moving media from one location to another within the device Whenever possible L amp TT takes advantage of this functionality to provide a convenient way to move media within a library or autoloader This functionality is supported in both the GUI and CSI versions of L amp TT With the Windows version of L amp TT the Move Media functionality is incorporated into the Front Panel screen To access this functionality 1 Selecta supported library or autoloader from the device list and click Frontpanel on the main toolbar the Frontpanel button is grayed out if both the Move Media and Front Panel functions are not supported for the selected device 2 Onthe Front Panel screen click the Move Media
61. ollowing options are available m Allow firmware downgrading By default L amp TT does not allow firmware downgrading In most cases you should use the latest firmware However if software incompatibilities or other customer limitations require the use of older firmware revisions this option lets you downgrade to older firmware revisions m Allow any firmware file for drives or libraries This option allows mapping of the device firmware to a product irrespective of the device s product ID There are a few cases in which the product ID does not match the desired firmware file and the ID may also need to be updated One case is when a library is being updated from one drive technology to another Another case is when the device has a firmware revision string format that differs from that in the firmware file and the tool cannot determine whether it is newer or older If incompatible firmware is sent to a device an error message is displayed m Allow Product ID updates on drives or libraries This writes the product ID from the firmware file to the drive HP StorageWorks Library and Tape Tools User Guide 49 Firmware Management m Current password entered This option lets you enter the factory password The currently entered password is displayed to the right of the option If no password has been entered Not Set is displayed Note A number of products may not support updating the product ID so use this feature only whe
62. on 74 Firmware Management screen GUI 31 Front Panel function 78 Front Panel screen GUI 78 G Get Files from Web dialog box GUI 42 60 Get Files from Web functionality 41 59 getting help 12 H help obtaining 12 HP authorized reseller 12 technical support 12 HP UX installing L amp TT 20 starting L amp TT 34 I O mode ASPI 18 24 Miniport 18 24 26 icons GUI and CSI 16 improper script usage caution 58 initialize element status test 54 installation ASPI 17 changes to Windows registry 86 directories created 88 files installed 88 HP UX 20 99 Linux 20 NetWare 19 problems installing or uninstalling 92 reboot criteria 18 87 Tru 4 20 types of 86 Windows 17 installation check feature 23 24 Instructions tab 27 Internet Connection Wizard 93 Internet Explorer 18 93 Internet update functionality using 76 interrupting firmware update caution 48 L L amp TT display problems 94 features 13 main screen layout GUI 25 problems seeing devices 95 96 running from a CD ROM 91 safeguards disabling 49 splash screen 23 starting for HP UX 34 for NetWare 34 for Tru64 34 for Windows 22 supported operating systems 14 supported products 14 terminating 91 use of system resources 93 lateral motion test 54 library exerciser test 53 Linux installing L amp TT 20 starting L amp TT 34 load command 69 log directory 61 log file 61 log file path option 74 HP StorageWorks Library and Tape Tools User Guide Index
63. ools User Guide 86 Advanced Installation Topics Reboot Criteria Under some circumstances the installation process requires a reboot of the system A reboot is only required in the following situations 1 If your system requires ASPI or an upgrade to your currently installed version you will need to reboot On Windows NT and 2000 ASPI is not installed as part of the operating system so if a reboot is unacceptable do not select the check box for this option in the installation process If you choose not to install ASPI then you must use the Miniport driver Miniport I O mode to scan for devices However problems may arise when using the Miniport I O mode with devices that use non standard OS drivers or are claimed by other applications or the OS When using the Miniport I O mode when a device is claimed you may have to shut down your backup storage application services to make the device accessible to L amp TT Alternatively using the ASPI I O mode may make the device accessible without requiring any further action 2 Ifthe installation program detects an older version of the comctl32 dll installed on your system then it will automatically upgrade the this file to the current revision level and a reboot is required This file is the Windows Common Control library and it is a required component of Windows If you are running Internet Explorer 4 with Service Pack 2 or a later version then you already have the correct vers
64. orageWorks Library and Tape Tools User Guide 61 Support Ticket Generation Note In the Windows version of L amp TT right clicking on any of the text in the support ticket viewer displays a context menu with more options A quick way to see the entire support ticket is to set the detail level to everything or factory only right click the top support ticket entry then select Expand All GUI Generating and Viewing a Support Ticket To open the Support screen 1 Click a device in the device list By Product or By Connection tab to select it 2 Click the Support button on the main toolbar to display the Support screen The bottom section of the screen provides resources for finding support on the Web Clicking any of the buttons in the Support Resources on the Web section of the screen opens a browser window to display the corresponding website Generating a Support Ticket The Support screen presents three options for generating a support ticket Each of the following three options has a corresponding button in the Generate Support Ticket section of the screen m View Support Ticket Click this button to generate the support ticket and immediately view it in the support ticket viewer The support ticket can later be saved or sent via e mail For more information see Viewing a Support Ticket m SaveSupport Ticket to File Click this button to generate and save the support ticket The support ticket is saved as a log file
65. out using the event log see Using the Event Log m Problem description Enter a detailed description of the problem you are having When you have completed the form click Send HP StorageWorks Library and Tape Tools User Guide 68 Support Ticket Generation Generating and Viewing a Support Ticket To generate and view a support ticket in the CSI environment 1 From the Main screen select the device for which to create a support ticket The Device Information screen is displayed Enter the support command to access the Support screen From the Support screen do one of the following m Enter the view command to view the support ticket m Enter the save filename command to save the support ticket with the specified filename The support ticket can be viewed later using the load command from the Main screen When viewing the support ticket use Ctrl U and Ctrl D to scroll up and down through the results You can also use the find and page commands to quickly locate information HP StorageWorks Library and Tape Tools User Guide 69 Support Ticket Generation Common Information Reported for All Products Note For standalone devices such as DDS drives HP recommends that you generate the support ticket when the drive still contains the media with which the drive may have failed This allows error rate and other information relevant to that cartridge to be examined When media is removed many products automatically cle
66. pe Tools User Guide 83 Additional Functionality Performing Manual Product Identification This feature which requires a password allows an arbitrary device to be mapped as a specific device family within L amp TT This feature is most commonly used when the product ID SCSI inquiry string does not match the string expected by L amp TT The string may have been changed or corrupted or the product is operating in boot code mode To manually identify a device 1 Select a product in the device list 2 Select Manual Product Identification from the Function menu 3 Choose the product family that best matches the selected device Note For L amp TT versions prior to 2 7 SR2a manual product identification previously called override mapping was performed by right clicking the device in the device list and choosing the appropriate product family Select the product family that best matches the device The choices are DDS Drive DDS Autoloader Ultrium Drive DLT SDLT DLT1 Drive DLT Ultrium Library 1 8 DLT Autoloader 1 8 Ultrium Autoloader AIT Drive AIT Library AIT Autoloader ESL Library MSL Library TL89x Library MO Drive MO Library HP StorageWorks Library and Tape Tools User Guide 84 Additional Functionality STK 9840 Drive STK Library SCSI FC Bridge 4Runner Bridge Interface Manager When manual product identification is enabled L amp TT automatically operates in a restricted mode In this mode th
67. pport tickets This directory is also used to store any script generated files such as baseline files results files and so on m Misc This directory is used to hold test data files and L amp TT history for the specific devices on the system These files are used by L amp TT itself and not intended for direct viewing m Scripts This directory contains all the device analysis rules add on tests and SCSI script files For more information see Chapter 5 Tests and Utility Functions HP StorageWorks Library and Tape Tools User Guide 88 Advanced Installation Topics With Windows installations in addition to the files installed in the main installation directory some files are installed outside of the main installation directory If ASPI installation is selected or required the following files are added updated assuming that the Windows system directory is C WINNT m CNWINNTNSystemNwinaspi dll m CNINNTNSystem32Nwnaspi32 dll m CNWINNTNSystem32Ndriversvaspi32 sys If the comctl32 dll Windows Common Control library needs to be updated see the Reboot Criteria section below the following file is updated assuming that the Windows system directory is C WINNT CAWINNT System winaspi dll Other Changes to the System The same information that the Windows version of L amp TT stores in the Windows registry is stored as a text file for the Unix versions This text file is located in the following directory m HPUX a
68. program itself If you experience a software problem with L amp TT 1 2 3 4 5 Run L amp TT and select Preferences from the Options menu Check the Add I O history to event log option and click OK Exit L amp TT and then restart it Replicate the problem encountered Using Windows Explorer navigate to the 1ogs directory in the L amp TT installation directory Locate the Eventlog ltt file Attach the Eventlog ltt file to an e mail and send it to the L amp TT team for diagnosis Return to L amp TT and select Preferences from the Options menu Uncheck the Add I O history to event log option and click OK This option should not be left enabled because it can potentially use hundreds of megabytes of disk space In the log directory you may also see other event log entries such as EventLog backupl ltt EventLog_backup2 Itt EventLog backup3 Itt and so on The versions of the event log are numbered in historical order HP StorageWorks Library and Tape Tools User Guide 71 Additional Functionality y This chapter describes additional features of the program that are not covered elsewhere in this guide Setting Software Preferences Using the Internet Update Functionality Using Passwords Using the Front Panel Function Using the Move Media Function Performing Manual Product Identification HP StorageWorks Library and Tape Tools User Guide 72 Additional Functionality Setting Software Preferences L amp TT has
69. r e mail account If your SMTP server requires a login to send e mail most sites only require a login for incoming mail you must provide proper account information Otherwise you can enter bogus in both fields Click Next Your e mail is now configured for outgoing mail delivery Does L amp IT use any system resources in the background L amp TT is an application not a service No part of the application uses any system resources unless the application is manually launched by the user HP StorageWorks Library and Tape Tools User Guide 93 Frequently Asked Questions CSI Environment How do set the password With a few exceptions you may at any time enter the options command to display the Options dialog The password may be set from this dialog Notable exclusions m You may not enter the Options dialog when you are already in the Options dialog m You may not enter the Options dialog when you are past the first screen in either the Firmware dialog or the Test dialog For instructions on setting the password see Setting Passwords Why does my display not show any text or only a single line of text on my HP UX system Display problems can happen for two reasons m If TERM COLS and ROWS are set incorrectly there can be problems Execute the following command opt ltt hp ltt o displaytest Follow the prompts to let L amp TT analyze your settings m If the patch level of the host machine is too low curses may
70. r of the command or the name of the command and press Enter Entering the number of the command only works on the Command Help screen From any other screen you must type the full name of the command To exit the Command Help screen enter a blank command press Enter Some commands require an argument For example the select command requires a number that corresponds to the device you want to select in the device list To select the first device in the list the syntax is select 1 If you enter a command with an invalid or missing argument an error message is displayed HP StorageWorks Library and Tape Tools User Guide 35 Basic Operation Using the Device Information Screen When you first select a product from the Main screen the Device Information screen is displayed showing information relevant to the device The main purpose of the Device Information screen is to provide an overview of the configuration and status of the selected hardware device From the Main screen type the following command to access the Device Information screen select n where n is the number of the device to be examined Note Alternatively you can omit the se1ect command and only enter the device number Standalone Devices Figure 10 shows the Device Information screen for a standalone device Hain gt Drive Information gt The following is identity information for the selected device You can use commands to select function
71. racting bundle that includes library and drive firmware Note Do not use the Get Firmware From Web functionality within L amp TT without an Internet connection Doing so can cause the system to lock up until it has timed out in the operating system This timeout value is operating system specific Note If Check for Updates on Web is enabled in the tool preferences L amp TT automatically informs the user when new firmware is available for any of the connected storage products L amp TT performs this check each time it is started but not more than once per 24 hour period HP StorageWorks Library and Tape Tools User Guide 40 Firmware Management Using the Get Files from Web Functionality The Windows version of L amp TT offers comprehensive firmware management functionality that finds and downloads firmware from the HP website This functionality obtains the most up to date information about all available firmware files directly from the HP website It then compares this data set against the list of devices connected to the system and the current firmware revisions present in those devices Depending on the selected filter options on the top of the screen different subsets of firmware files are presented Firmware files that are needed to bring the connected devices up to the latest firmware revisions are automatically selected Note L amp IT scripts are also obtained using the Get Files from Web dialog box For more info
72. rameters of the MO drive and identifies configurations that differ from the factory default settings If settings differ the test can reset the drive to the factory defaults This test is only available for MO drives m LTO Thermal Test monitors the temperature sensors of an LTO drive to ensure that the drive is cooling properly when installed in a server m DLT Acceptance Test correlates with testing that is currently done on returned drives If the DLT8000 acceptance test fails then this same drive would probably fail testing within the return process If the DLT8000 acceptance test passes then this same drive would probably pass testing within the return process Correlation testing between this test and the test used within the return process has shown good results The DLT8000 acceptance test performs the following tests SCSI interconnect test Review event log entries which were present prior to running this test Load the test tape Quick write read test Soft unload load test Minimum block size test Diagnostic self test built in drive function Read write tests using various data patterns Biterror rate test Review new event log entries added during the test Unload the test tape m ESL Vendor ID toggles the vendor ID between HP and COMPAQ on ESL libraries having firmware revision 3 40 and later This may be necessary because firmware revision 3 40 and later has a vendor ID of HP
73. rmance from your storage hardware and to test diagnose and resolve hardware issues About this Guide topics include m Overview m Conventions m Getting Help HP StorageWorks library and Tape Tools User Guide 8 About this Guide Overview This section covers the following topics m Intended Audience m Prerequisites Intended Audience This book is intended for use by m Users who want to use L amp TT to conveniently update firmware in their storage hardware m Users who need to test diagnose and resolve storage hardware issues Prerequisites Before you attempt to use L amp TT you should have a basic understanding of the following technologies m Storage hardware functionality and operation m SCSI operation HP StorageWorks Library and Tape Tools User Guide 9 Conventions Conventions consist of the following m Document Conventions m TextSymbols Document Conventions About this Guide The document conventions included in Table 1 apply in most cases Table 1 Document Conventions Element Convention emphasis User input command names directory names and system responses output and messages Variables Cross reference links Figure 1 Key and field names screen names Bold menu items buttons and dialog box titles File names application names and text alics Monospace font monospace italic font enclosed in angle brackets Website addresses Underlined s
74. rmation in Tabular View click the icon One of the following OCCUIS m If only one view is available for the item you clicked then a Tabular View window immediately opens m If more than one view is available for the item you clicked a shortcut menu is displayed Select the desired option and click OK The Tabular View window opens Figure 15 shows an example of a typical Tabular View window HP StorageWorks Library and Tape Tools User Guide 63 Support Ticket Generation lt hp L amp TT Report Viewer Support Ticket Monday April 07 2003 14 20 26 File Options Current Detail Level Normal x lt This setting determines the level of detail displayed El Support Ticket Right click on items in the Windows viewer for more options Support Ticket Identifier de444010 68d5 11d7 87c7 000102c0b2c8 B System Information Operating System Windows NT 4 0 Service Pack 6 Processor 1 x Intel Pentium Class CPU Pentium III 799 MHz System Name NT16192 Physical Memory 255 MB Tool Version Ven G hp L amp TT Custom Report View Benchmark DLT Drive Error Log Elpevice Listing By C pj evice Listing By E Even Packet Description Hex Info C El petailed Device Inform Tape at address 1 3 0 0 Packet 0 Unrecognizable data type F SCST Test Unit Read Packet 1 CUP POH 774 PCYC 46 Dr
75. rmation on scripts see Downloading New and Updated Scripts Accessing the Get Files from Web Dialog Box You can access the Get Files from Web dialog box in two ways m Select Get Files from Web from the File menu or m Click the Get Firmware button on the Firmware Update screen The Get Files from Web dialog box is displayed Click the Firmware New Files Available tab if it is not already selected Figure 12 shows the Get Files from Web dialog box for firmware HP StorageWorks Library and Tape Tools User Guide 41 Firmware Management HP L amp TT Get Files From Web BERN xj Firmware New Files Available Scripts New Files Available Select the desired files and then click Download For devices on this system For all supported devices C Show latest firmware only Show latest firmware only Show all firmware C Show all firmware Product ID Revision Release Date Status 0 Selectati O HP C7145 8000 2060 05 26 2000 Copy available on Web HP C7145 8000 2260 03 06 2001 Selected for download dis O HP c7145 8000 2300 07 25 2001 Copy available on Web O HP C7145 8000 2330 10 16 2001 Copy available on Web O HP C7145 8000 2400 04 08 2002 Copy available on Web Details HP C7145 8000 2530 10 30 2002 Selected for download O QUANTUM DLT8000 VO15 0ML3 12 15 1333 Copy available on Web O QUANTUM DLT8000 Y020 0ML3 06 05 2000 Copy available on Web O QUANTUM DLT8000 V051 0ML3 05 08 2001 Copy avail
76. ry Firmware Overrides dialog box 0 0 cece teenies 45 14 Get Files from Web dialog box Scripts tab 0 0 2 cece eee ee 60 15 Tabular View window 0 0 eect I e 64 16 Example support ticket with normal detail Windows version 66 17 E mail Support Ticket dialog bOX 0022220022224444 67 18 L amp TT Preferences dialog box default settings shown 2020220202024244 73 19 L amp TT preferences dialog box CSI VersiON c cc ccc eese 74 20 Front panel screen sss errs gin Se eae eee er X e S Peck e Ea dure 78 2 Move Media screen aec aeta aet P errat rb aceda gre ace E ERR ede e 79 22 Move Media screen example la 0020200402004000404404444 81 23 Move Mediascreen example1b 0 02040200402000404040404444 81 24 Move Media screen example 2a 040 0 e 82 25 Move Media screen example 2b 1 1 1 eee 82 HP StorageWorks Library and Tape Tools User Guide 6 Contents Tables 1 Document Conventions i2 uepedu REPE SER per ere VIE a es Ode 16 10 2 L amp TT installation directory locations 0 0 00 ccc cee eens 88 HP StorageWorks Library and Tape Tools User Guide 7 about this guide About This Guide This user guide provides information to help you m Understand features and functionality of L amp TT m Effectively use the full functionality of L amp TT to obtain maximum perfo
77. s up shortcuts to launch the application in the Start menu and on the desktop The Start menu shortcuts also provide access to the online help the readme file the report viewer and the uninstaller Installation Procedure To install the Windows version of L amp TT 1 2 Download or copy the self extracting executable file to a temporary location Double click the self extracting executable file to launch the installer The InstallShield Wizard screen is displayed Click Next Read the program license agreement and click Yes if you agree to and accept the terms of the license agreement Read the readme file for any last minute changes to the documentation then click Next The Select Components screen is displayed Select the desired components to install and click Next In most cases the default settings of this screen are adequate Windows NT 4 0 Windows 2000 and Windows XP users have the option to install Advanced SCSI Programming Interface ASPI support With Windows 9x installations the ASPI component is required and automatically included in the L amp TT installation process HP recommends that you not install ASPI support unless you have a good reason to do so ASPI support is beneficial when installed storage applications cannot be shut down and those applications have locked access to the device through the Miniport driver If ASPI is installed it is generally not necessary to shut down these applications to access d
78. sses device analysis rules files This is also the default location for SCSI scripts Note For all of the previous three options the default location of the directory is the L amp TT Installation directory m Display initial dialog at startup to choose I O mode etc Windows only Enabling this option causes the L amp TT splash screen to be displayed when the program is started From the splash screen you can select the I O mode and other options m Check for updates on the Web Windows only When this option is enabled L amp TT uses an available Internet connection to look for product updates such as firmware upgrades new device analysis rules and new versions of L amp TT The software performs this check once every 24 hours This functionality is only available if you have an Internet connection For more information see the Internet Update Functionality section later in this chapter m Display dialogs for I O pending more than 2 minutes Windows only When this option is enabled L amp TT displays a status update dialog box during long SCSI operations m Add I O history to Event Log Enabling this option causes L amp TT to log all SCSI commands that are sent or received into a log file This option requires a large amount of disk space and should only be used when requested by L amp TT development personnel to aid in the debugging of a potential issue with L amp TT For more information see Using the Event Log m
79. ssion is enabled and working If the script finds that hardware compression has been disabled by the host or by switch configuration it reports this to the user The compression ratios are displayed to the user and should be approximately 2 1 This test is useful if tape capacity or hardware compression is in doubt This test is available for DLT LTO and DDS drives only DLT FUP Creation Test takes a firmware image and writes it to a tape cartridge for use as a firmware update FUP tape This test is available for DLT DLT1 SDLT and VS 80 drives LTO FUP Creation Test takes a firmware image and writes it to a tape cartridge for use as a FUP tape This test is only available for LTO drives DLT SRAM Check Tests short and long versions check drive logs for existing evidence of SRAM chip corruption and they perform a read write test to check the drive for susceptibility to SRAM corruption problems The test is destructive to data on the cartridge in the drive These tests are only available for DLT drives HP StorageWorks Library and Tape Tools User Guide 53 Tests and Utility Functions m Initalize Element Status Test performs an initialize element status command on the library This test is available for all libraries m Lateral Motion Test performs lateral motions of the robotics to enhance performance of brush tracks This test is available for C7200 library models only m MO Configuration Test Reset checks the configuration pa
80. stalling L amp TT for WindoWs caca c ecce cec ec ha 17 Installation Proced ra 2 0 0 0 ccc 0090404640404048 964 6883840484 17 Reboot Critefid s sorniera toe seme UE SUD or nere au ER 18 Installing L amp TT for NetWafe c c ccc e eee eens 19 Installing L amp TT for HP UX Tru64 and LinUX ccc cc ccc ecce cec 20 3 Basic Operdloti a isses scrittore NGA CE EFE RA 21 Starting L amp TT us ud di m fees UR chew bee bac Ue Bede deer mee Pee d hades 22 Using the Splash Scteen ioseph ases oe Re oe aed RU Pace S 23 TO MOGE uo et ep er oet eta PR Orb ee e Mae henge O 24 Installation Check 6 4 26 d cece ent da nee eens 24 SkipThisDialogintheFUtUre ccc e cec ecc eee eens 24 Application WindowLayOUt cect teen eens 25 HP StorageWorks Library and Tape Tools User Guide 3 5 Contents Using the Device Information SCre N cecs cee e eee 27 Standalone Devices 60u 664604446440r068640060446640460640404646066604 27 Library and Autoloader ProdUCtS cc cc cec ccc ccc coec eA 29 Using the Firmware Management SCre N c c eee 31 Using the Tests SCre h p ss oot eda Ree ee d eg Dae dieu 32 Using the Support Ticket Generation Screen Qo ccc ecce cee 33 starting LETT yop iw teed ows eee eee oe Pe itu Rec m ea teat aes 34 Navigating the Screens i3 secsos aces Euer kde ase E oe N
81. structions option 74 show scan details option 74 skip this dialog in the future 24 HP StorageWorks Library and Tape Tools User Guide Index splash screen 23 start command 48 57 support command 69 support resources 15 support ticket converting to HTML 61 detail level 61 65 email setup 68 93 emailing 62 67 68 example screen 66 generating 61 62 69 information reported 70 log file 61 saving 62 tabular view using 63 viewer 61 viewing 62 63 69 Support Ticket Generation screen GUI 33 swapping SCSI devices caution 26 symbols in text 11 T tabs By Connection 27 By Product 26 Drive Information 29 Instructions 27 Scan 26 Tabular View window 64 taskbar 25 technical support HP 12 test command 57 tests built in 52 descriptions 52 destructive to media caution 52 device analysis 55 overview 51 running CSI 57 running GUI 56 script based 53 viewing CSI 57 101 viewing GUI 56 Tests screen GUI 32 text symbols 11 Tru64 installing L amp TT 20 starting L amp TT 34 U update product ID option 46 utility functions 51 described 58 using 58 HP StorageWorks Library and Tape Tools User Guide Index V view command 69 W websites HP support 40 47 L amp TT tapetools 15 winaspi dll 89 Windows ASPI support 17 Common Control Library 18 89 installing L amp TT 17 Internet Explorer 18 93 reboot criteria 18 starting L amp TT 22 102 Figures 1 L amp TTsplashscreen elee
82. ter To remove the filter right click the column header again and choose Clear Filter from the context menu m Exporting data The Tabular View data can be exported as a CSV comma separated value file A CSV file is a text file in which values are separated by a comma or other specified separator Data in a CSV file can be imported by a variety of popular spreadsheet and database applications such as Microsoft Excel and Access HP StorageWorks library and Tape Tools User Guide 64 Support Ticket Generation To export Tabular View data to a CSV file choose Export from the File menu Enter the path and filename for the CSV file in the dialog box and click Save Setting the Detail Level The support ticket can display information in several different levels of detail depending on the setting displayed in the Current Detail Level dropdown box The following detail level settings are available m Highlights only Normal More detail Everything the highest level the end user can view Factory only requires a factory password Note The factory only detail level is only visible after the factory password has been entered into the software either from the menu function in the report viewer or in the menu item within the main application If the factory password is entered via the main application it is saved in the registry and will not require subsequent re entry HP StorageWorks Library and Tape Tools User Guide 65 S
83. the HBA How do I connect disconnect a SCSI device in Linux without rebooting m To add a new device connect the device and run the following command echo scsi add single device hostid busid targetid lunid gt proc scsi scsi m To remove a device run the following command and disconnect the device echo scsi remove single device hostid busid targetid lt lunid gt gt proc scsi scsi HP StorageWorks Library and Tape Tools User Guide 97 A add I O history to event log option 71 75 additional information finding 15 allow firmware downgrading option 45 allow selection of any firmware file option 46 ASPI described 24 support 17 attach additional event log option 68 attach result log option 68 audience 9 authorized reseller HP 12 By Connection tab 27 By Product tab 26 C cartridge command 37 cautions changing devices 26 editing the Windows registry 92 exclusive use of device by L amp TT 44 improper script usage 58 interrupting firmware update 48 swapping SCSI devices 26 tests destructive to data 52 changing devices caution 26 check for updates on the Web option 40 75 76 clear command 57 comctl32 dll 18 89 HP StorageWorks Library and Tape Tools User Guide Command Help screen CSI 35 commands cartridge 37 clear 57 detail 57 exit 35 find 57 69 firmware 48 load 69 options 49 page 57 69 picktest 57 preferences 74 77 review 48 57 select 35 36
84. the check box for this option in the installation process If you choose not to install ASPI then you must use the Miniport driver Miniport I O mode to scan for devices Problems may arise however when using the Miniport I O mode with devices that use non standard OS drivers or are claimed by other applications or the OS When using the Miniport I O mode when a device is claimed it may be necessary to shut down any running backup storage application services to make the device accessible to L amp TT Alternatively using the ASPI I O mode may make the device accessible without requiring any further action If the installation program detects an older version of the comctl32 dll installed on the system then it automatically upgrades this file to the current revision level and a reboot is required This file is the Windows Common Control Library and it is a required component of Windows If you are running Internet Explorer 4 with service pack 2 or a later version then you already have the correct version of the Windows Common Control Library HP StorageWorks library and Tape Tools User Guide 18 Installation Installing L amp TT for NetWare To install the NetWare version of L amp TT 1 Download the L amp TT for NetWare file to a temporary directory 2 From a client workstation use any standard unzip utility to extract the file to the SYS System directory on the NetWare server Make sure that the option to create a dire
85. upport Ticket Generation Figure 16 shows an example of the information contained in a report with the detail level set to Normal HP L amp TT Report Viewer i x File Current Detail Level Normal Displayed data is filtered by the detail level setting Choose as Support Ticket User Information Name Dave Ruska Company Hewlett Packard Company Telephone Unknown System Information Operating System Windows NT 4 0 Service Pack 3 Processor l of Intel Pentium Pro Pentium II CPU Model 0x01 System Name HPRUSKA Physical Memory 31 MB Tool Version z 2 1 0 19 Device Listing By Physical Connection Host Bus Adapter Adaptec SCSI Adapter at Address 2 7 0 Tape QUANTUM DLT8000 at Address 2 0 0 MO Disk HP Cl1113J at Address 2 1 0 Media Changer HP C7200 8000 at Address 2 2 0 Tape QUANTUM DLT8000 at Address 2 3 0 Tape QUANTUM DLTS000 at Address 2 4 0 Media Changer HP C6280 8000 at Address 2 6 0 Device Listing By Logical Groups Detailed Device Information HDevice at path 2 2 0 Vendor ID HP Product ID C7200 8000 Firmware Revision 1040 Controller Serial D99311M0057 SCSI Test Unit Ready returns status good Library Firmrare Summary Library SCSI Target Summary Cartridge Inventory Device Odometer Values Error Log Non recovered Errors 3 entries filter may be applied
86. user guide hp StorageWorks library and tape tools Product Version 3 2 Fourth Edition May 2003 Part Number 5969 5745 HP StorageWorks Library and Tape Tools L amp TT is a comprehensive application that provides functions for identifying testing updating and troubleshooting a wide variety of data storage hardware and media va invent Copyright 2002 2003 Hewlett Packard Development Company L P Hewlett Packard Company makes no warranty of any kind with regard to this material including but not limited to the implied warranties of merchantability and fitness for a particular purpose Hewlett Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing performance or use of this material This document contains proprietary information which is protected by copyright No part of this document may be photocopied reproduced or translated into another language without the prior written consent of Hewlett Packard The information contained in this document is subject to change without notice Microsoft MS DOS MS Windows Windows and Windows NT are U S registered trademarks of Microsoft Corporation UNIXQ is a registered trademark of The Open Group Hewlett Packard Company shall not be liable for technical or editorial errors or omissions contained herein The information is provided as is without warranty of any kind and is subj
87. ut HP recommends generating a support ticket because the resulting data is presented in a more useful format m Automatic Notification of Web Updates If a connection to the Internet is present and web updates are enabled in the tool preferences L amp TT automatically informs you of the following updates if available each time the program is started New versions of L amp TT New firmware files for connected devices New device specific functionality such as new or updated tests for connected devices Supported Products and Operating Systems For a complete listing of compatible products refer to the L amp TT Compatibility Matrix found at http www hp com support Ittcompatibility The level of functionality that L amp TT offers for each device varies depending on features of the device and the degree of device integration into L amp TT HP StorageWorks Library and Tape Tools User Guide 14 Introduction Finding Additional Information The HP website provides the current version of L amp TT for download and general information about the tool Access the website at http www hp com support tapetools Getting Support E mail support is available from lit team hp com You can expect a response within 24 hours usually sooner during a normal business week Use this address to obtain support for L amp TT to report bugs to provide feedback on this manual to report any issues with the L amp TT websit
88. utes a Device Analysis test on the selected device This information can then be viewed saved printed or e mailed A support ticket is saved as a log file having the tt extension By default log files are saved to the log directory The support ticket viewer is built into the L amp TT application The viewer enables viewing of detailed device information and general information on the system it is connected to This information is displayed in a standard tree view format The user or support technician can change the detail level of the support ticket browse through the support ticket information and expand or collapse specific sections of the support ticket as required Note Regardless of the selected detail level the log file always contains all of the information collected from the product The support ticket viewer filters this information depending on the detail level L amp TT support tickets are saved in a proprietary format and therefore require the support ticket viewer However with the Windows version of L amp TT a support ticket can be converted to HTML format using the currently selected detail level The HTML version can easily be printed or viewed by other users without the support ticket viewer Note After an HTML support ticket has been generated the detail level within the HTML file cannot be changed Make sure that the detail level is set to the desired level before generating the HTML report HP St
89. utgoing e mail Even if e mail software such as Outlook or Outlook Express is not installed you can configure a simple e mail account using the Internet Connection Wizard that comes with Internet Explorer To access the Internet Connection Wizard 1 D V i ba Launch Internet Explorer If this is the first time to launch Internet Explorer on this machine the Internet Connection Wizard is displayed automatically Follow the instructions until you reach the step that asks whether an Internet e mail account should be set up Answer Yes and skip to Step 5 If this is not the first time to launch Internet Explorer on this machine proceed with Step 2 Select Internet Options from the Tools menu Select the Connections tab Click Setup at the top of the dialog to start the Internet Connection Wizard Enter a display name this is the From name in the e mail and click Next Enter the return e mail address and click Next If there are no e mail accounts on this system that will be monitored use your regular e mail address at which you can be contacted by the recipient of the support ticket Enter bogus as the address for the incoming mail server In the SMTP mail server field enter the address of any SMTP mail server within the firewall of your organization that accepts SMTP send requests and click Next If you do not know which address to use contact your local system administator or check the mail account settings on your regula
90. utton on the toolbar opens the Device Information screen The Device Information screen provides an overview of the selected hardware device and its current configuration and status Standalone Devices The Device Information screen showing a standalone device contains a single tab labeled Drive Information The Device Information screen has four main sections as shown in Figure 3 HP StorageWorks Library and Tape Tools User Guide 27 Basic Operation ue Library amp Tape Tools gt 5 xj File View Function Options Utilities Help o vE Drive Information Libraries Rutoloaders Processors Enclosures HP HP35470A Address 0 3 0 Identification and Configuration Other Devices LES Product ID HP354704 E Drives Drive Technology DDS 1 Mech Serial n a Firmware Revision T603 SCSI Target ID 3 SCSI LUN 0 OBDR Not Present Cartridge Information for cartridge currently in drive Cartridge Type DDS 1 Write Protected No Capacity 1 3 2GB 2 6 4GB Capacity varies by compression ratio and is system and data dependent Numbers represent capacity with no compression and capacity with 2 1 compression 4 Drive Cartridge Compatibility Information Figure 3 Device Information screen showing a standalone device This provides a visual representation of the selected product the images are in grayscale This provides the following general information on the product
91. v Error 0 Old 00 00 0000 New 00 00 C Vendor ID 2 Packet 2 SCSI Event Drive Controll POH PC MID SK ASC ASCQ AddE m 774 Product ID 3 Packet 3 CUP POH 774 PCYC 47 Drv Error 0 Old 00 00 0000 New 00 00 0 Tape Motion Hours 4 Packet 4 SCSI Event Drive Controll POH PC MID SK ASC ASCO AddE 744 Power on Hours 5 Packet 6 Unrecognizable data type yizssilo Taeiedoa 6 Packet 7 Event 0000 unknown 00200F01 04623021 10032ECE 040112 Controller Serial 7 Packet 8 Event Dir RD Error V54 0 OF200F01 02800280 23011500 0000001 8 Packet 9 Event A40F Directory Re OF200F01 02800280 23011500 0000001 i dn 3 Packet Event Dir RD Error V50 0 OF 200F01 02808553 23011500 0000001 E device Analysis E drive Personality gt El Detailed Cartridg H Elcartridge Compatibility H El Drive Configuration Settings ES Drive Error Statistics El prr Wellness Log 2 entries E prive Error Log 10 entries total details may be suppressed Figure 15 Tabular View window The Tabular View window supports the following operations m Sorting columns Click a column header to sort by that column Repeatedly clicking the same column header toggles between ascending and descending sort order m Filtering columns Right click a column header and choose Filter from the context menu to filter a column A dialog box prompts you for the filter value Enter a value and click Fil
92. vision than the current device firmware Click your operating environment GUI CSL HP StorageWorks Library and Tape Tools User Guide 39 Firmware Management GUI Acquiring Firmware Files L amp TT firmware files are stored in the Firmware directory This directory is a subdirectory ofthe HP Library amp Tape Tools installation directory Before upgrading any firmware you must first acquire the firmware image file or files and copy them to the Firmware directory Firmware files can be obtained in three ways 1 Select the device in the device listing and click the Firmware button on the main toolbar On the Firmware screen click the Local Files tab and then click the Get Files from Web button at the bottom of the tab The downloaded files are automatically placed in the Firmware directory 2 From the L amp TT menu bar select Get Files From Web from the File menu The software links to the L amp TT firmware ftp site and allows the selected firmware files to be copied to your system Downloaded files are automatically placed in the Firmware directory This option is explained in detail in the following section 3 Goto www hp com support choose the product family then click software updates and drivers The latest firmware file is available in L amp TT format For some products such as standalone drives firmware is available as a single file For other products such as tape libraries the firmware is available in a self ext
93. with the tt extension The support ticket can later be viewed or sent via e mail To view a saved support ticket open it through Windows Explorer or use the Load command on the File menu m Send Support Ticket by E mail Click this button to generate the support ticket and immediately send it via e mail to an HP support center or other destination Clicking this button opens a form that allows you to provide all the necessary information Complete the form and click the Send button to send the e mail Using this option does not save a copy of the support ticket locally so you are advised to click Save Support Ticket to File to save a copy for future reference For more information see Sending a Support Ticket by E mail HP StorageWorks Library and Tape Tools User Guide 62 Support Ticket Generation Viewing a Support Ticket After a support ticket is generated it is displayed in the support ticket viewer This viewer is built into the L amp TT program Information is displayed in a standard tree view format Click the and signs to expand and collapse sections of the support ticket Use the standard navigation keys Home End Page Up Page Down and the arrow keys and the Windows scroll bars to navigate through the document Using the Tabular View Items in the support ticket that are preceded with the Tabular View icon have additional information that can be displayed in Tabular View To view the additional info
94. your nearest HP authorized reseller In the United States call 1 800 345 1518 In Canada call 1 800 263 5868 Elsewhere see the HP website for locations and telephone numbers http www hp com HP StorageWorks Library and Tape Tools User Guide 12 Introduction HP StorageWorks Library and Tape Tools L amp TT is a collection of storage hardware management and diagnostic tools for Nearline Tape Nearline Tape Automation and Nearline Archival products L amp TT assembles these tools into a single convenient program Software Features L amp TT offers the following features m Installation Check L amp TT guides you through a basic installation check of your product The software assists the user in choosing an appropriate HBA and SCSI ID s ensuring that the device is detected by the system and verifying key device functionality The installation check feature is essentially HTML documentation that helps with the most common generic installation issues while also describing how to use L amp TT to verify the device installation m Device Identification L amp TT clearly identifies the storage products connected to the system along with key information on product configuration and status m Troubleshooting Tests L amp TT provides various tests to verify product functionality or to isolate product issues Tests include device self tests read write tests on drives exerciser tests for autoloaders and libraries and sp

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