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Plextor PlexWriter 8/20 Burner
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1. CHAPTER 13 Contacting Plextor s Technical Support D epartment YOUR TASK Learn the variety of methods you can use to contact Plextor s Technical Support Department Learn whatinformation you should gather before contacting Plextor s Technical Support Department YOUR OBJECTIVE Know how to get in contact with Plextor if you experience any problems installing or operating your 8PleX CD ROM drive YOUR METHOD Store Plextor s phone fax and BBS numbers in a convenient location Keep your drive s serial number and a copy of your sales receipt handy as well If you experience a problem while installing or operating your 8PleX drive please Zell refer first to the troubleshooting chapter Chapter 12 in this manual It contains solutions to the most common types of problems fielded by our technical support staff Our Technical Support Department will help you solve problems that relate specifi cally to your 8PleX drive In many cases a problem that appears to be caused by your CD ROM drive actually originates in another partof your computer In such instances our technical support staff will try to help you identify the part e g SCSI interface board at fault and will refer you to the manufacturer of that part for further assistance Although we think highly of the capabilities of our technical support staff we recognize that they do suffer from some limitations namely they do not possess psychic or telepathic powe
2. as to how you might fix or circumvent them In addition you can upload guestions you have about the installation or operation of your 8PleX drive A member of Plextor s technical support staff will respond to your guestion either by phone or modem Before You Call FAX Log On Please gather as much of this information as possible The serial number of your CD ROM drive your serial number can be found both on the warranty card that accompanied the drive and on a label on the drive itself The name and model number of your SCSI interface board e g Future Domain TMC 1610 Adaptec AHA 1515 Trantor T 130 The version of the software device drivers that came with your SCSI interface board this typically is found on the label of the floppy disk which contains the device drivers v The version of the Windows DOS Mac Novell OS 2 or Unix operating system you are using v The brand name and model number of your computer e g Dell 466 NP Micron P66PCI Powerstation ALR Evolution V Apple Macintosh Performa 575 62 PX 83CS PX 85CS OPERATION MANUAL CHAPTER 13 Contacting Plextor s Technical Support Department Thetype of VGA Super VGA or other graphics card you use Brand name and model number of any other peripherals you have installed connected to your computer e g scanner fax board network board Returns You mustreceive an RMA Returned Materials Authorization number from the Technical Support Depa
3. subject to abuse neglect lightning strike electrical fault improper packaging or accident d if the drive is installed improperly or e if the serial number of the drive is defaced or missing PLEXTOR will not under any circumstances be liable for direct special or conse quential damages such as but not limited to damage or loss of property or equipment loss of profits or revenues cost of replacement goods or expense or inconvenience caused by service interruptions U nder no circumstances will any person be entitled to any sum greater than the purchase price paid for the drive To obtain warranty service you may contact PLEXTOR s Technical Support D epart ment by calling 800 886 3935 They will attempt to diagnose and correct your problem by phone If the drive does not function properly they will issue a Return M aterial Authorization RM A number You may be asked to furnish proof of purchase to confirm that the drive is still under warranty All 8PleX CD ROM drives returned to PLEXTOR must be securely packaged and shipped postage prepaid All product returns must be authorized in advance by PLEXTO R s Technical Support Department Authorization is confirmed by issuance of the RMA number which must be written prominently on the outside of the box in which the defective drive is returned to PLEXTOR 68 PX 83CS PX 85CS OPERATION MANUAL Inside back cover O PLEXTOR PLEXTOR U S A 4255 Burton Drive Santa
4. 5CS External Rear Panel Power Supply DC 5V 0 7A 0 9A Peak DC 12V 1 0A 1 7A Peak Power Switch Interface Connector SCSI 50 Pin Header Type Audio Output Analog O utput Molex Connector P N 50083 8014 4 pin Use Molex Housing P N 51030 0430 4 pin SCSI ID Term Parity Test Block Eject Jumper Switches AC 100 240V 50 60 Hz 0 3A Auto Switching Tumbler Type 3A 250V SCSI Two 50 Pin High density connector Analog Output RCA Jacks Term Parity Test Block Eject SCSI ID DIP Switch Rotary Switch Environmental Conditions O perating Temperature 0 to 45 degrees Celsius Humidity 20 to 80 N oncondensing Storage Temperature 40 to 60 degrees Celsius Humidity 5 to 95 Noncondensing 0 to 45 degrees Celsius 20 to 80 Noncondensing 40 to 60 degrees Celsius 5 to 95 Noncondensing Dimensions and Weight Dimensions W H D 5 75 x 1 63 x 7 95 7 0 x 2 24 x 12 03 Weight 2 4 Ibs 5 7 lbs Reliability MTBF 100 000 POH 100 000 POH Caddy Loading 200 000 Times 200 000 Times PX 83CS PX 85CS OPERATION MANUAL 65 ABOUT PLEXTOR Plextor is a subsidiary of the Shinano Kenshi Company SKC Ltd SKC s roots stretch back to 1918 when it began to manufacture textiles in Japan s northern prefecture of Nagano Nagano incidentally will be the site of the 1998 Winter Olympics SKC s involvement in the electronics industry started in 1962 when it diversified i
5. Clara CA 95054 Web Site www plextor com Phone 408 980 1838 FAX 408 986 1010 BBS 408 986 1569 Toll Free 800 886 3935 PLEXTOR Japan Ueno YHK Building 7th Floor 7 6 Ueno 7 chome Taito ku Tokyo 110 Phone 81 3 3847 8281 FAX 81 3 3847 8288 PLEXTOR Europe Excelsiorlaan 1 1930 Zaventem Belgium Phone 32 2 725 5522 FAX 32 2 725 9495
6. ipping personnel O ur European office in Brussels began operation in 1994 66 PX 83CS PX 85CS OPERATION MANUAL Plextor s CD RO M Drives DATA ACCESS BU FFER MO DEL INTRODUCED TRANSFER RATE TIME SIZE 1st generation DM 3020 5020 1990 150KB sec 430ms 64K 2nd generation DM 3021 5021 1991 150KB sec 340ms 64K 3rd generation DM 3024 5024 1992 300KB sec 265ms 64K 4th generation DM 3028 5028 1993 335KB sec 240ms 64K 5th generation PX 43CH 45CH 1994 600KB sec 220ms 1MB 6th generation PX 43CS 45CS 1994 600KB sec 170ms 256K 7th generation PX 63CS 65CS 1995 900KB sec 145ms 256K 8th generation PX 43CE 45CE 1995 675KB sec 130ms 256K 9th generation PX 83CS 85CS 1996 1200 KB sec 115ms 256K PX 83CS PX 85CS OPERATION MANUAL 67 Warranty Information PLEXTOR CO RP PLEXTO R warrants your 8PleX CD ROM drive againstany defect in material and workmanship under normal use for a period of two years following its date of purchase In the event this product is found to be defective within the warranty period PLEXTO R will atits option repair or replace the defective CD ROM drive This warranty is void if a the drive is operated or stored under abnormal use and maintenance conditions b if the drive is repaired modified or altered unless such repair modification or alteration is expressly authorized in writing by PLEXTOR c if the drive is
7. nto the production of stepper motors for commercial audio products SKC is now one of the world s largest manufacturers of small motors used in hard disks floppy disks tape drives copy machines video cameras and your Plextor CD ROM drive O ver the past decade SKC has developed a reputation as an innovator in compact disc and CD RO M technology In 1992 itwasthe second company to begin shipments of double speed CD ROM drives In 1994 itwasthe first company to begin shipments of half height quad speed CD ROM drives In early 1995 SKC was the first company to ship a six speed CD ROM drive SKC also is a leading manufacturer of compact disc players used for industrial and commercial applications e g background music players for retail stores restaurants and shopping centers Plextor acts as SKC s sales service and support arm throughoutthe world In addition to CD ROM drives Plextor also sellsunderits own label professional audio equipment used by radio stations high speed printing presses and a CD encoding system developed by SKC that can pack up to eight hours of audio onto a single compact disc Plextor s home office is in Tokyo Plextor first opened an office in California s Silicon Valley in 1990 Rapid growth has required itto move twice since then to larger offices Plextor now occupiesa 30 000 sg ft facility in Santa Clara California which is staffed by sales marketing technical support engineering administrative and sh
8. peed at 8K CD ROM Mode 1 CD DA CD I Video CD MPEG CD ROM XA Mode 2 Form 1 Form 2 Photo CD CD Plus CD G Karaoke 12 cm 60 min amp 74 min Inner Track 4240 rom Outer Track 1600 rom CD ROM Mode 1 CD DA CD I Video CD MPEG CD ROM XA Mode 2 Form 1 Form 2 Photo CD CD Plus CD G Karaoke 12 cm 60 min amp 74 min Inner Track 4240 rom Outer Track 1600 rpm Performance Data Transfer Rate Sync Async Access Speeds Full stroke One third Stroke Random Access Random Seek Data Buffer O ptical Pickup Laser Slide M echanism Spindle M otor 1200 KB sec Burst 10 MB sec Burst 5 0 MB sec 220 ms 150 ms 115 ms 95 ms 256 KB Semiconductor Linear M otor Brushless 1200 KB sec Burst 10 M B sec Burst 5 0 M B sec 220 ms 150 ms 115 ms 95 ms 256 KB Semiconductor Linear Motor Brushless Error Rate Mode 1 1 Block 107 Bits Mode 1 1 Block 107 Bits Mode 2 1 Block 10 Bits Mode 2 1 Block 10 Bits Front Panel Indicator LED DISC IN PowerON BUSY DISC IN Power ON BU SY Disc Loading Manual standard caddy Manual standard caddy Headphone Jack Stereo mini jack Stereo mini jack Volume Control Play Button Stop Eject Button 0 9V at 32 Ohms Wheel Knob Play Forward Skip Stop Eject 64 Px 83CS PX 85CS OPERATION MANUAL 0 9V at 32 Ohms Wheel Knob Play Forward Skip Stop Eject CHAPTER 14 Specifications PX 83CS Internal PX 8
9. rs Therefore their ability to help you depends a great deal on your ability to help them You mustact as their eyes and ears as they try to diagnose and fix your problem If you gather the information reguested on the following page before your call you will find thatyour problem can be resolved much more guickly Plextor s Technical Support Department is available Monday through Friday 6 30 a m to 5 30 p m PST We are closed on weekends and some holidays PX 83CS PX 85CS OPERATION MANUAL 61 How to Contact There are three ways for you to contact Plextor s Technical Support D epartment 1 Call 800 886 3935 and select the technical support extension 2 Send a fax to the attention of the Technical Support Department at 408 986 1010 Include your telephone number and the hours during which you can be reached Be as detailed as possible in describing your problem It typically is useful if you also send a printout of your AUTO EXEC BAT and CONFIG SYSfiles 3 Send us e mail at support plextor com 4 Log on to our BBS 2400 9600 14 4 28 8 MNP V 42bis at 408 986 1569 You will find a great deal of useful information and software on our BBS It includes e Device drivers for various SCSI interface boards and soundboards available only to those who have purchased these boards directly from Plextor e Utilities to enhance the operation of your drive e Discussions of various technical problems you might encounter with suggestions
10. rtment before any Plextor CD ROM drive can be returned for repair or replacement Any drive sent to Plextor without an RMA number will not be accepted Drives must be sent postage prepaid We recommend that you insure your shipment as Plextor cannot be held responsible for any damage that may occur during shipment Helpful Contact Phone FAX BBS Numbers Zeij COMPANY Product 800 PHONE PHONE FAX BBS Adaptec 959 SCSI 408 945 8600 408 262 2533 408 945 7727 SCSI interface boards AMC 882 0587 206 882 0587 206 861 8391 Audio cables Always Basin Comp 238 4453 818 597 1400 818 598 0110 818 597 0275 SCSI interface boards Diamond 468 5846 408 736 2000 408 325 7070 408 524 9301 Soundboards DPT 322 4378 407 830 5522 407 260 5366 407 830 1070 SCSI interface boards DTC 408 942 4000 408 942 4052 408 942 4010 SCSI interface boards Future Domain 714 455 8100 714 253 0429 714 253 0432 SCSI interface boards FWB 415 325 4392 415 833 4653 Mac device drivers Pacific Inter Connects 934 2839 408 654 0234 408 982 9329 Audio cables Plextor 886 3935 408 980 1838 408 986 1010 408 986 1569 Recommend SCSI soundboards audio cables and all other technical support needs Trantor see Adaptec listing SCSI interface boards and Mac device drivers PX 83CS PX 85CS OPERATION MANUAL 63 CHAPTER 14 Specifications PX 83CS Internal PX 85CS External Disc Useable Formats Disc Diameter Rotational S
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