NEC ETJ 16DD-1 Corded Phone (necetj16dd-1)
Contents
1. gt Lift handset when the called party answers NOTE 1 Press Speaker to cancel Automatic Redial NOTE 2 System programming determines waiting time and number of redial attempts CALLER ID ANSWER PLACING CALLER ID CALLS Receive incoming ringing or Press Scroll repeatedly until transferred outside call desired number is displayed gt Review telephone display for gt Lift handset to automatically dial calling party s name or number displayed number gt Answer call accordingly gt Converse NOTE 1 Caller ID will be displayed even when station is busy or in DND mode allowing the user to identify the incoming call NOTE 2 On a per station basis the last 10 calls answered with Caller ID information are stored and are accessible with the Scroll key NOTE 3 Press lit Line key to review calling party s name or number while the call is in progress Gall Pickup CALL PICKUP SYSTEM CALL PICKUP DIRECT Upon hearing ringing at another telephone Upon hearing ringing or voice announcement at another gt Lift handset gt Dial Call Pickup code telephone gt Lift handset eas 68 Dial Call Pickup Direct code 67 Fy 7 OES Ling BZ Dial station number of the gt Night Call Pickup 69 telephone to be answered gt Converse gt Converse gt Lift handset gt Dial Paging code INTERNAL EXTERNAL All Zones gt All int amp ext 59 Wal Zone A 52 All Zones 55 gt Zon2. LOCKOUT PASSWORD CODE Press Speaker gt Dial Lockout Password Change access code __ Dial current Lockout Password code Dial new Lockout Password code Press Speaker NOTE 1 By default Lockout Password code is set at 0000000000 10 zeros NOTE 2 When Lockout Password code is set for the first time station is automatically restricted NOTE 3 Lockout Password code may be a maximum of 10 digits If the new Lockout Password code is less than 10 digits press the Speaker to enter NOTE 4 When set Station Outgoing Lockout restricts all outgoing calls SET CANCEL STATION OUTGOING LOCKOUT Press Speaker gt Dial Station Lockout gt Set code Cancel code Dial Lockout Password code Press Speaker Hecount Code Entry With an outside call in progress With an outside call on hold gt Press Feature Dial Account Code Entry Code gt Dial 66 Dial Account Code 16 digits maximum Dial Account Code 16 digits maximum gt Retrieve held call Press Feature NOTE 1 The outside party will not hear digits being dialed NOTE 2 The Account Code Entry Code may be assigned to a Feature Access key or One Touch key 13 14 Occount Code Forced Verified To place an outside call gt Lift handset Dial Forced Account access code Dial Forced Account Code ____ up to 13 digits Dial trunk access code i e 9 and outside number NOTE When callin
3. OUTSIDE CALLS gt Lift handset Dial trunk access code i e 9 OR Press idle Outside Line key Dial telephone number gt Converse TRUNK QUEUING After dialing trunk access code or pressing a busy Line key and receiving trunk busy indication Dial Trunk Queue set code 78 gt Replace handset NOTE When a line is available your telephone will ring lift handset and place call LAST CO PBX NUMBER REDIAL gt Lift handset Press Redial Dial Last Number Redial code Converse STATION SYSTEM SPEED DIAL gt Lift handset Press Redial and dial Speed Dial Memory location Station Speed Dial 80 99 gt System Speed Dial 00 79 OR Press Feature Access key or One Touch key programmed for Station Speed Dial Converse SCROLLING SPEED DIAL DIRECTORIES Press Speed Dial Softkey gt SYS System Speed Dial STA Station Speed Dial gt Press UP DOWN Softkeys to scroll through all entries OR Use the dialpad to enter the first letter of the desired entry then dial Press UP DOWN Softkeys to scroll Lift handset or press Speaker or press an idle Outside Line key to place call to displayed entry OR Press Feature or Exit or wait 10 seconds to cancel NOTE For example when using the dialpad to search the directory for the name Ann dial the number 2 on the dialpad followed by the To search for Bob dial the number 2 twice and then To search for Carol
4. dial the number 2 three times and then To search for Dan dial the number 3 followed by Microphone Control Press Feature Dial MIC On Off code 1 NOTE 1 Lit MIC LED indicates MIC on NOTE 2 MIC ON OFF key may be assigned to a Feature Access key or One Touch key Speakerphone Calls Press Speaker LED lights gt Ensure MIC LED is lit Place internal or outside call gt Converse Press Speaker to disconnect call NOTE The handset may be used at any time during the conversation To resume handsfree operation or to monitor a call press Speaker LED lights and replace handset roup Listening With a call in progress via the handset headset Press Speaker LED lights Converse Conversation is heard over the speaker and handset headset Only the handset headset may be used to respond gt Press Speaker to cancel Group Listening mode NOTE When switching from Group Listening mode to Speakerphone mode it is recommended that the Microphone be turned off Aclding Calls NON EXCLUSIVE HOLD EXCLUSIVE HOLD With a call in progress With a call in progress Press Hold Press Feature gt Press Hold NOTE 1 To retrieve a held call press the flashing Line key or Conf key internal calls NOTE 2 Calls on Non Exclusive Hold can be retrieved from any multiline telephone with the held line appearance NOTE 3 After a preprogrammed time the held call will recall
5. interval calls will also ring at the assigned secondary station RINGING CALLS TO A SECOND INCOMING EXTENSION KEY gt Lift handset gt Converse NOTE 1 A Second Incoming Extension key must be assigned to appear and ring NOTE 2 A Line key must be available to answer an incoming outside call VOICE ANNOUNCE CALLS gt Ensure MIC LED is lit Adjust Speaker volume V or A as needed Respond handsfree NOTE The handset may be used at any time during the conversation CAMP ON CALL WAITING Receive camp on tone while on another call gt Replace handset to disconnect present call OR Press Hold and press the Hookswitch to converse with second party CALL ALERT NOTIFICATION With a call in progress gt Receive Call Alert Notification Press Hold converse with second party NOTE 1 The second call may be placed on Hold if a Line appearance is assigned NOTE 2 Press flashing Line key or Conf key to return to the first call Pikne Calls INTERNAL CALLS P Lift handset Dial station number or O for the attendant OR Press Feature Access key or One Touch key programmed for Direct Station Selection gt Voice announce after tone burst or wait for ringing call to be answered NOTE 1 When calling a multiline telephone dialing 1 after the station number will change ringing to voice or voice to ringing NOTE 2 To directly access a personal voice mailbox dial 7 after dialing the station number
6. 6 6 2 2 4 G H 1g h i or 4 CHARACTER ENTRY CODES a ja a ja ololese B LI l AIN m a le SPEED DIAL NAME INPUT With software S4000 or higher characters must be entered using the dial pad instead of the Character Entry Codes Clear And 1 Character Back From The Cursor Da ick Reference Guide OUTSIDE CALLING Outside Call Dial 9 gt Dial Telephone Number Last CO PBX Number Redial Redial gt Dial Speed Dial Redial gt Dial 00 99 Save Store amp Repeat Access Redial gt Dial Trunk Queue Receive Trunk Busy Indication gt Dial 78 Automatic Redial INTERNAL CALLING Station Call Receive Busy gt Speaker gt Replace Handset gt Feature gt Redial Dial Station Number or DSS key Automatic Callback Reach Busy Station gt Dial 0 Callback Request Reach Busy No Answer Station gt Dial Tone Override Reach Busy Station gt Dial Voice Over Originate Reach Busy Station gt Dial 6 Quick Transfer to Voice Mail WITH A CALL IN PROGRESS Hold Dial station number or DSS key gt Dial 7 Hold Exclusive Hold Feature gt Hold Transfer Transfer gt Dial Station Number Quick Transfer to Voice Mail Transfer gt Dial station number or DSS key gt Dial 7 Conference Conf gt Place 2nd C
7. Glectra Elite e Telephone User Guide NEC Glectra Elite Telephones 8 Button Non Display 16 Button Display 8 Button Display 16 Button Non Display 32 Button Display with 16 DSS BLF One Touch Keys Speaker Microphone One Touch Keys Line Keys Feature Volume Control Hookswitch Access Keys Large LED Built in Headset Dialpad Dedicated f Jack Function Keys Alphanumeric Display Softkeys G CATE of Contents PAGES 2 amp 3 General Information Answering Calls Placing Calls PAGES 4 amp 5 Placing Calls Continued Microphone Control Speakerphone Calls Group Listening PAGES 6 amp 7 Holding Calls Transferring Calls Conference Conference Bridge Call Park System Station Busy No Answer Options PAGES 8 amp 9 Station Busy No Answer Options Continued CO PBX Dialing Options PAGES 10 amp 11 CO PBX Dialing Options Continued Call Pickup Paging Background Music Call Forwarding PAGES 12 amp 13 Call Forwarding Continued Customized Message Set Relocation Station Outgoing Lockout Account Code Entry PAGES 14 amp 15 Account Code Forced Verified DISA Password ACD UCD Volume Control Programming CHARACTER ENTRY CODES AND QUICK REFERENCE GUIDE General Information The following should be considered when reviewing this User Guide All operational instructions assume Prime Line Pickup is assigned to intercom dial tone Ringing Line Preference is assigned to all telephones a Line a
8. Replace handset gt Converse NOTE If the dialed Call Park location is busy dial another Call Park location O 9 an Busy No Answer Options AUTOMATIC CALLBACK SET ANSWER When calling a busy multiline telephone When both telephones are idle originating telephone rings Dial Automatic Callback code 0 P Lift handset Replace handset Call is placed automatically CALLBACK REQUEST SET When calling a busy or unanswered multiline telephone gt Dial Callback Request code gt Replace handset ANSWER Receive display and or Feature LED message indication gt Lift handset gt Dial request originator is automatically called Repeat above procedure to respond to additional messages NOTE Callback messages are automatically cancelled once the originating station is called TONE OVERRIDE SET When calling a busy multiline telephone Dial Tone Override code to send tone gt Wait for signalled party to answer ANSWER With a call in progress gt Receive tone override signal gt Press Hold gt Converse with second party If handsfree a visual indication only will be provided on the telephones display NOTE An Override Tone will be sent each time is pressed STEP CALL When calling a busy telephone Dial 2 to advance to the next station number in that 10 s group VOICE OVER ORIGINATE When calling a busy telephone Dial Voice Over co
9. all gt Conf Call Park System SET Transfer gt Dial 4 gt Dial 0 9 RETRIEVE Dial 4 gt Dial 0 9 Save amp Repeat Save Feature gt Dial 9 Store amp Repeat Store Feature gt Dial 7 gt Dial Number to Store gt Feature Whisper Page FROM THE INTERCOM Internal Paging Receive Voice Over gt Feature gt Dial 65 Dial 51 54 gt Page External Paging Dial 55 59 gt Page Call Pickup All Calls Dial 68 Call Pickup Direct FROM AN IDLE TELEPHONE Microphone Control Dial 67 gt Dial Station Number Feature gt Dial 1 Call Forward All DND SET Feature gt Dial 60 gt Dial Destination CF A only gt Feature CANCEL Feature gt Dial 69 gt Feature Call Forward Busy No Answer SET Speaker gt Dial 43 gt Dial Destination gt Speaker FNC LED Reset CANCEL Speaker gt Dial 44 gt Speaker Feature gt Dial 99 gt Feature Issue 4 11 00 For more information contact NEC America Inc Irving Texas 75038 3796 1999 NEC America Inc The material 1 800 TEAM NEC contained herein is subject to chan without prior notice at the sole discretio of NEC America Inc JEC 750800 750800
10. de 6 Announce message ANSWER With a call in progress Receive Voice Over announcement Press Hold gt Converse with Voice Over originator gt Press Answer key to alternate between parties WHISPER PAGE With a call in progress gt Receive Voice Over announcement Press Feature Dial 65 gt Converse with Voice Over originator while monitoring first call Press Feature gt Dial 65 gt Converse with first caller while monitoring Voice Over originator NOTE The Whisper Page Access Code may be assigned to a Feature Access key or One Touch key OIPBX Dialing Options SAVE G REPEAT SAVE REPEAT With an originating outside call in progress gt Lift handset Press Feature Press Redial Dial 9 called number is stored gt Dial call is placed gt Replace handset STORE G REPEAT STORE REPEAT With an outside call in progress gt Lift handset Press Feature Press Redial gt Dial 7 Dial call is placed Dial number to be stored gt Press Feature gt Complete conversation and replace handset NOTE Store amp Repeat and Save amp Repeat features cannot be used simultaneously AUTOMATIC REDIAL After originating a busy or unanswered outside call Press Speaker or replace handset Press Feature Press Redial Call is repeatedly dialed until answered cancelled or the maximum number of redial attempts is reached
11. e B 53 Zone A 56 Zone C 54 gt Zone B 57 gt Zone C 58 gt Page Wait for Meet Me Answer or replace handset 10 MEET ME ANSWER gt Lift handset Dial Meet Me Answer code Internal page a External page 5 gt Converse Background Music SET CANCEL gt Press Feature Dial BGM On Off code 26 NOTE A BGM key may be assigned in system programming to set cancel the Background Music feature Call Forwarding ALL CALLS CF A Do NoT DISTURB DND SET CANCEL gt Press Feature P Press Feature Dial Call Forward All DND set code 60 Dial Call Forward All DND cancel code 69 gt Select operation gt DND Press Feature gt Press Feature Call Forward All Dial destination station number or voice mail or trunk access code and outside number and press Feature NOTE 1 The Feature LED will flash intermittently when your telephone is in Call Forward DND NOTE 2 While set Call Forward All will override Call Forward Busy No Answer setting NOTE 3 If Call Forward All and Do Not Disturb are both set the feature set last is activated NOTE 4 A CFA IDND key may be assigned in system programming to setlcancel this feature When setting Call Forward All a destination station must be entered A lit LED indicates that Call Forward All Do Not Disturb is set 11 CALL FORWARD BUSY NO ANSWER B NA SET CANCEL Press Speaker Press Speaker gt Dial Call Forward B NA se
12. er gt Feature gt Feature Do Not Disturb Set gt 60 gt Answer gt Feature gt Feature Call Forward All DND Cancel gt 69 gt Answer gt Feature gt Feature Save amp Repeat Set gt 9 gt Feature Store amp Repeat Set gt 7 gt Feature Whisper Page Quick Transfer to Voice Mail gt 65 gt Feature gt 86 gt Feature Background Music gt 26 gt Feature Voice Over Originate gt Answer gt Feature gt 6 gt Feature Call Forward Busy No Answer Set 1 gt 43 gt Dial Destination gt Answer gt Speaker gt Feature Internal Paging All Zone 1 gt 51 gt Feature Internal Paging Meet Me 1 gt 5 gt Feature External Paging All Zone 1 gt 55 Feature External Paging Meet Me 1 gt 5 gt Feature Call Pickup All Calls 1 gt 68 gt Feature Call Pickup Direct 1 gt 67 gt Feature NOTE 1 When pressed the Answer key will not appear in the display This is normal operation NOTE 2 Other features may be programmed in addition to those listed above Refer to the EliteMail User Guide for features related to Voice Mail CHARACTER ENTRY To add a name to each speed dial entry use the Character Entry Code table OR press the dial pad number corresponding to the alpha character desired Six characters maximum ie 2 A B C a b c or 2 3 D E Ed e f or 3 For the name BOB Press 2 2 6
13. g from a station that is assigned the Account Code ForcelVerified feature outgoing calls will only be processed after the dialed Account Code is verified DISA Password SETTING YOUR DISA PASSWORD gt Lift handset Dial DISA Password set access code ___ gt Dial your DISA ID code __ gt Dial your current DISA password Same as Station Lockout Password code Dial your new DISA password Replace handset NOTE 1 Password may be a maximum of 10 digits If the new password is less than 10 digits replace the handset to enter NOTE 2 It is recommended that your DISA password be 10 digits and be changed frequently to prevent unauthorized use Loc ON Loc OFF Press Speaker gt Press Speaker Dial access code ___ Dial access code ___ gt Dial 1 Dial 2 Press Speaker gt Press Speaker NOTE 1 A LOG key may be assigned in system programming to Log On Off from the ACD UCD group A lit LED may indicate that the station is logged on NOTE 2 With Elite ACD Plus these procedures are done using softkey functions Refer to your Elite ACD Plus User Guide for more details BREAK MODE SET CANCEL Press Speaker gt Press Speaker gt Dial 40 gt Dial 42 gt Press Speaker gt Press Speaker NOTE 1 Break Mode is only available while an agent is logged on NOTE 2 A Break key may be assigned in system programming to set cancel Break Mode A lit LED indicates that the statio
14. n is in Break Mode ANSWERING A CALL USING A HEADSET gt Press Headset to answer gt Converse Press Headset to hang up Ne olume Control OFF HOOK RINGING VOLUME gt Lift handset gt Dial 60 RINGING VOLUME Dial Off Hook Ringing Volume gt Press Speaker code 1 gt Dial 60 Press V or A to set level gt Dial Ringing Volume code 1 gt Replace handset gt Press V or A to set level NOTE 1 Press W or amp during audible telephone activity to Press Speaker adjust handset or speaker volume NOTE 2 When the telephone is idle Y or A is used to adjust display contrast rogramming RESETTING FEATURE LED Press Feature Dial 99 Press Feature NOTE Resetting the Feature LED will cancel Call Forward All Calls Do Not Disturb and Callback Request settings 13 16 STATION SPEED DIAL DIAL ACCESS Press Feature Press Redial Dial Speed Dial Memory location 80 99 Dial trunk access code i e 9 if necessary Dial telephone number to be stored 24 digits maximum Press Hold if entering name and dial name of party 13 letters maximum Press Feature NOTE 1 Press Redial to insert a pause or Recall to store a hookflash NOTE 2 Refer to Character Entry Codes or use the dial pad on the telephone when entering the name of party FEATURE ACCESS KEYS STATION SPEED DIAL DSS BLF STATIONS AND OUTSIDE NUMBERS FEATURE ACCESS Press Feature P
15. nd Second Incoming Extension key has been assigned to all multiline telephones and only a single tenant has been assigned in the system All access codes listed are standard some may vary based on system assignment gt Access to many features is based on system assignments Not all features may be available from your telephone gt Telephones equipped with displays will provide useful call processing information such as digits dialed recall indications feature confirmation etc LED INDICATIONS FUNCTION LAMP STATUS CO LINE KEYS Incoming Call Rapid Flashing Red Held Call Your Telephone Slow Flashing Green Held Call Other Telephone Slow Flashing Red Call in Progress Your Telephone Steady Green Other Telephone Steady Red Hold Recall Intermittent Flashing Green LARGE LED Incoming CO PBX DIT or ANA Call Rapid Flashing Green Incoming Intercom TIE Line or DID Call Rapid Flashing Red Message from Attendant Slow Flashing Green Voice Mail Message Slow Flashing Red Feature KEY DND Set Intermittent Flashing Red Call Forward Set Intermittent Flashing Red Callback Request Slow Flashing Red ICM LED Incoming Call Flashing Red Call in Progress Steady Red Held Call Flashing Red Conf LED On swering Calls RINGING CALLS P Lift handset gt Converse NOTE When assigned the Delayed Ringing feature incoming calls will first ring at a primary station If the call is unanswered after a preprogrammed time
16. ress Feature Press Redial Press Redial Press Feature Access key to be gt Press Feature Access key to be programmed programmed gt Dial 0 Dial 1 and station number to be Dial trunk access code i e 9 stored if necessary OR Dial feature access code to be stored gt Dial telephone number to be stored a in the Quick Entry 16 digits maximum gt Press F re gt Press Feature eee eanuke NOTE 1 Press Redial to insert a pause and Recall to insert a hookflash NOTE 2 Busy Lamp Field status indication will be provided on keys programmed for DSS ONE ToucH KEYS STATION SPEED DIAL DSS BLF STATIONS AND OUTSIDE NUMBERS FEATURE ACCESS Press Feature Press Feature Press Redial Press Redial gt Press One Touch key to be programmed gt Press One Touch key to be gt Dial 0 programmed Dial 1 and station number Dial trunk access code i e 9 if necessary Dial telephone number to be stored OR Dial feature access code to be stored as indicated in the gt Press Feature Quick Entry Guide gt Press Feature NOTE 1 Press Redial to insert a pause and Recall to insert a hookflash NOTE 2 Busy Lamp Field status indication will be provided on keys programmed for DSS Or Entry Guide FOR PROGRAMMING FEATURE ACCESS KEYS AND ONE TOUCH KEYS Microphone On Off gt 1 gt Feature Call Forward All Set gt 60 gt Dial Destination gt Answ
17. t Dial Call Forward cancel code 44 code 43 Press Speaker Dial destination station number or voice mail or trunk access code and outside number Press Speaker NOTE 1 The Feature LED will flash intermittently when your telephone is in Call Forward NOTE 2 While set Call Forward All will override Call Forward Busy No Answer setting NOTE 3 A CF BINA key may be assigned in system programming to set cancel this feature When setting Call Forward Busy No Answer a destination station must be entered A lit LED may indicate that CF B NA is set Customized Message From a display telephone Press Feature Dial Customized Message code 70 Dial to scroll through messages Dial to select message gt Dial return date and time if required Month Day Hour Minute using 4 digit 24 hour clock gt Press Feature NOTE You must place your telephone in Do Not Disturb other display telephones will receive your message upon calling your station SA Relocation Ask Attendant to turn on Set Relocation Mode gt From the new location press Speaker LED lights Dial Set Relocation code ___ Dial your station number Dial Station Password same as the Station Lockout Password code gt Hear confirmation tone and press Speaker Inform Attendant your relocation is complete and request that the Attendant turn Set Relocation Mode off QY tation Outgoing Lockout CHANGING
18. to the originating station Once in a recall condition Exclusively Held calls can be retrieved from any station with the held line appearance CSransfervine Calls USING MANUAL DIAL USING DIRECT STATION With a call in progress SELECTION DSS gt Press Transfer With a call in progress Dial station number Press Transfer gt Announce call optional Press programmed DSS Replace handset gt Announce call optional Replace handset NOTE 1 If the called station is busy replace handset to initiate a camp on Unanswered camp ons and unscreened transfers will recall to the attendant telephone After answering the recall pressing Feature 86 will transfer the call to the personal voice mailbox of the station number dialed NOTE 2 To return to the original party press flashing Line key or Conf key NOTE 3 A Feature Access key or One Touch key may be assigned for DSS NOTE 4 To transfer a call directly to a personal voice mailbox dial 7 after dialing the station number Conference With a call in progress gt Press Conf gt Place second call internal or external gt Announce conference Press Conf to establish conference NOTE 1 Repeat above procedure to add an additional party maximum 2 outside or 3 internal parties NOTE 2 An unsupervised conference may be established by pressing the Conf key again after the conference has been established The parties may continue to converse in pri
19. vate Press the flashing Conf key to return to the conversation This feature is available if programmed in your system by your system administrator Gon ference Bridge Call a Conference Bridge extension gt When the voice prompt is heard enter the password and press gt Start the conference call Start a conference call from an an off premise location Call a line that is directed to the Conference Bridge gt When the voice prompt is heard enter the password and press gt Start the conference call Start a conference call from an incoming CO call using an Automated Attendant Call an outside line that is answered by an Automated Attendant Dial the extension of the Conference Bridge gt When the voice prompt is heard enter the password and press gt Start the conference call Start a conference call from an incoming CO call using an Attendant Call the attendant and ask to be transferred to a Conference Bridge extension Wait until the transfer is complete gt When the voice prompt is heard enter the password and press gt Start the conference call NOTE Default passwords Conference 1 0001 Conference 2 0002 Gall Park System SET RETRIEVE With a call in progress From any station gt Press Transfer gt Lift handset Dial Call Park Set code 4 Dial Call Park Retrieval code 4 Dial Call Park location 0 9 Dial Call Park location 0 9 gt
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