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RIM BlackBerry Enterprise Server Small/Medium Business Edition for Microsoft Exchange (PRD-02414

1. z 4 From the Show Names from the list select the address book from which you want to add users 5 In the user list select the users you want to add and click Select to move them to the selected list 6 When you ve finished selecting users click OK Administering existing users The Handheld Manager window is your interface for all regular administrative tasks 1 Open BlackBerry Enterprise Server Management The Tree view expands automatically to display a list of BlackBerry Server routing groups BlackBerry Enterprise Server Software Administration amp Getting Started Guide 4 Server level administration Exporting user information Expand a BlackBerry Server routing group item then right click on a server name Select Handheld Manager to open the Handheld Manager window which lists all users on the selected server Select a user or multiple users You have the following options Double click a user to view the Redirection Status window Remove deletes the user s from the BlackBerry Enterprise Server The user must re connect to the desktop for continued BlackBerry Desktop redirection Enable activates redirection for the user s handheld Disable prevents messages from being forwarded to the user s handheld Clear Stats resets the Events and Statistics fields in the Redirection Status window This option is helpful if you want to isolate specific redirection activities Refresh
2. 3 Modify the fields on the BlackBerry Enterprise Server Info screen if necessary BlackBerry Enterprise Server Software Administration amp Getting Started Guide Server level administration Modifying server system information 19 4 Click Options to add modify additional options The Additional Options for Servername window appears Additional Options for Sery 1 x Disclaimer Text this will be added to the end of all messages created by the BES as a result of the device sending email placed after user s signature text AutoBCC Addresses All messages created by the BES as a result of the device sending email will be blind copied to the following email addresses Add Address Remove Address Address 5 To add a disclaimer to all messages sent through the BlackBerry Enterprise Server enter the disclaimer text in the Disclaimer Text field 6 To automatically send a blind carbon copy BCC of all messages sent through the BlackBerry Enterprise Server click BlackBerry Enterprise Server Software Administration amp Getting Started Guide 20 Server level administration Modifying server system information Add Address to select an address to which the messages will be BCCed The Select Mailbox window opens Select Mailbox x Show Names from the Global Address List g Type Name or Select from List M 4 A New Properties Find OK Cancel Help 7 Type a mailbox name or
3. e BlackBerryServer exe the program that redirects email from the user s Microsoft Exchange mailbox to the BlackBerry handheld e BESMonitor exe the program that shows you the current status of the BlackBerry Enterprise Server running on that machine e BESAlert exe the program that monitors the Windows NT Event Log and can be configured to send notification to defined users when specified event levels are logged BlackBerry Enterprise Server Software Administration amp Getting Started Guide 8 Overview In your package e Add Ins BBMailboxExt i386 BBMailboxExt dll used only in a Microsoft Exchange 5 5 environment adds the BlackBerry tab to mailbox properties for all recipients within the site that contains the selected server e Add Ins BBMailboxExt i386 BBServerExt dll used only ina Microsoft Exchange 5 5 environment adds a BlackBerry Servers object in the Configuration branch of the site that contains the selected server e Policy inf file allows IT managers to change the default settings for users desktop software e ITPolicy exe used in conjunction with the policy inf file to generate a scrambled policy bin file that is used to configure users desktop software default settings e Keyword txt lists all policy inf keys e WinBBAdminInstall exe supports installing and uninstalling the extensions from the Start menu e FBUpdate exe a helper program used by the BlackBerry Enterprise Server to force updates to
4. s Properties window BlackBerry Enterprise Server Software Administration amp Getting Started Guide 3 Mailbox level administration You can perform user and handheld oriented administrative functions through each user s Microsoft Exchange mailbox Viewing mailbox options You can view a user s mailbox options 1 Open BlackBerry Enterprise Server Management The Tree view expands automatically to display a list of BlackBerry Server routing groups 2 Expand a BlackBerry Server routing group item then click a server name 42 Mailbox level administration Viewing mailbox options 3 In the User Name list double click a user name to open the user s Properties window xi E Dawn Brown E r General Information PIN 1234567 Status Server Running r Statistics Events Feared i Ting he emesnge iss Weds TO TSE Sent from handheld pre he st eseege was sent Wed Apr 18 14 53 37 2001 Pending to handheld f1 A Time since last handheld contact 22 days 23 57 10 Expired 0 A Result of last transaction to the a SS Filtered a handheld Delivered to handheld Disable Handheld Generate Key Send Message Reload User Remove from Server Settings Clear Stats Purge Pending Clear In Cradle OK Cancel Apply Help BlackBerry functions from the mailbox From each user s Properties window you can perform the following functions Add a user to the Bla
5. Open BlackBerry Enterprise Server Management In the Tree view double click BlackBerry to expand a list of BlackBerry Server routing groups Expand a BlackBerry Server routing group item right click on the name of the server that you want to remove Select Delete then confirm that you want to remove the server Double click on a BlackBerry Server routing group Click Action Select New BlackBerry Server to open the BlackBerry Server Enterprise System Info window Select the correct Admin Mailbox from the list the mailbox that is linked to the NT account that you used to install the BlackBerry Enterprise Server Files No Service Name Error 5403 or 5404 Symptoms When trying to proceed with the BlackBerry Enterprise Server installation a 5403 or 5404 Windows error is issued 67 BlackBerry Enterprise Server Software Administration amp Getting Started Guide 68 Error messages No Service Name Error 5403 or 5404 What is the problem This error indicates that the user has entered an incorrect server name The Exchange Server name is often mistakenly entered instead of the BlackBerry Enterprise Server name What is the solution 1 Open BlackBerry Enterprise Server Management 2 In the Tree view double click BlackBerry to expand a list of BlackBerry Server routing groups 3 Expand a BlackBerry Server routing group item right click on the name of the server that you want to remove Select System Info and
6. Windows 2000 Microsoft Exchange 2000 installed Note If you chose to install the BlackBerry Enterprise Server Management MMC Snap in Software separately from the BlackBerry Enterprise Server Software installation you should complete the install procedure in BlackBerry Enterprise Server Management MMC Snap in Installation and Getting Started Guide About the BlackBerry Enterprise Server The BlackBerry Enterprise Server consolidates the operation of individual BlackBerry Desktop Redirectors into a server that the IT department can monitor and control The server also supports laptop users and enables PC users to turn off their computers at the end of the day IT departments handle the centralized 6 Overview About BlackBerry Enterprise Server Management MMC administration and control of mobile email and users can continue to configure email redirection options using the BlackBerry Desktop Software on their PCs About BlackBerry Enterprise Server Management MMC Snap in BlackBerry Enterprise Server Management MMC Snap in functions as a snap in to the Microsoft Management Console The BlackBerry Enterprise Server Management Software allows you to administrate BlackBerry Enterprise Server s in a native Microsoft Exchange 2000 or mixed Microsoft Exchange 2000 and Microsoft Exchange 5 5 environment From the BlackBerry Enterprise Server Management MMC Snap in console you can administrate users at a server level and a
7. Database resynchronizes the server database which contains all information about users on the BlackBerry Enterprise Server in case changes have occurred with the server database from other machines Export User Info allows you to export information about the selected users to a text file Click Close to exit the Handheld Manager window Exporting user information You can export certain user information into a tab delimited text file The basic statistics that are displayed are static and include mailbox name PIN and enable state When you choose to export user statistics you are given the option to include usage statistics 27 BlackBerry Enterprise Server Software Administration amp Getting Started Guide 28 Server level administration Refreshing the database such as the number of messages forwarded sent pending filtered and expired in the text file 1 Open BlackBerry Enterprise Server Management The Tree view expands automatically to display a list of BlackBerry Server routing groups Expand a BlackBerry Server routing group item then right click on a server name Select Handheld Manager to open the Handheld Manager window which lists all users on the selected server Select the user or multiple users for which you want to export information Click Export User Info A dialog opens showing the estimated time to complete a full export Click Yes if you would like to export all user statistics i
8. Microsoft Outlook s free busy information e dbghelp dll a helper file for debug logging e C WINNT System32 CDO dll allows use of Microsoft Exchange Server 5 5 Collaboration Data Objects CDO e C WINNT System32 BESPerfInfo dll allows administrators to view dynamic Global Statistics e C Program Files Research In Motion BlackBerry Enterprise Server BlackBerryServerSsNMPAgent dll allows administrators to view dynamic Global Statistics e BESManMMC msc BlackBerry Enterprise Server Management MMC Snap in Software used to administrate the BlackBerry Enterprise Server in a Microsoft Exchange 2000 native or mixed BlackBerry Enterprise Server Software Administration amp Getting Started Guide Overview In your package Microsoft Exchange 5 5 and Microsoft Exchange 2000 environment createdb exe used to create the BlackBerry Enterprise Server Management MMC Snap in database the database can also be created during installation of the BlackBerry Enterprise Server Management MMC Snap in Software MMCProfile exe used to create edit the BlackBerry Enterprise Server Management MMC Snap in service account s MAPI Profile the profile can also be created during installation of the BlackBerry Enterprise Server Management MMC Snap in Software Utilities BESProfile exe a GUI program that allows you to edit the MAPI profile being used by the BlackBerry Enterprise Server BBUserAdminClient exe allows administrat
9. a PIN based APB 6 Type the Subject and Body of your message and click Send The message goes to the server users you specified The message sender appears as System Attendant Tip You can send a message to an individual handheld user from a user s Properties window Viewing editing system information The System Information is your vital link to the wireless network You can use only values found on the BlackBerry Enterprise Server installation CD label or imported from the SRP_AUTH SRP file as valid System Information 1 Open BlackBerry Enterprise Server Management The Tree view expands automatically to display a list of BlackBerry Server routing groups BlackBerry Enterprise Server Software Administration amp Getting Started Guide 38 Server level administration Importing system information 2 Expand a BlackBerry Server routing group item then right click on a server name Select Server Information to open the BlackBerry Enterprise Server System Info window MATNI Changing any of the information in the SRP Identifier or SRP Authentication or Host Routing Info fields changes the routing information for all users on the server If you modify the SRP Identifier or Host Routing Info information all users must synchronize their handhelds The SRP information is unique to your installation changing this information or host routing information will break your connection to the wireless network Impor
10. mailbox level The BlackBerry Enterprise Server Management Software includes an MSDE or SQL database to store data relevant to the BlackBerry Enterprise Server s and administration mailboxes and the BlackBerry Enterprise Server Management MMC Snap in console the interface that allows administration of the BlackBerry Enterprise Server s and its users Note BlackBerry Enterprise Server Management MMC Snap in can be used with BlackBerry Enterprise Server 2 0 or higher BlackBerry Enterprise Server Software Administration amp Getting Started Guide Overview About this guide About this guide This BlackBerry Enterprise Server Management MMC Snap in for Microsoft Exchange 2000 Administration amp Getting Started Guide will help you get started with the server administration tools Note See the BlackBerry Enterprise Server Software for Microsoft Exchange Installation amp Getting Started Guide for more information about installing the BlackBerry Enterprise Server Software BlackBerry Enterprise Server Management Software offers online help to guide you and answer your questions To open the online help select Help from any active window or menu For technical support please contact 1 877 255 2377 support blackberry net or visit our website at www blackberry net In your package Your BlackBerry Enterprise Server package should contain the following BlackBerry Enterprise Server Software and additional tools
11. the BlackBerry Enterprise Server The import file should be a tab delimited text file that lists the user s mailbox name PIN and enable state You can create this file manually You can also export a list without statistics from the Handheld Manager and ensure that it contains the required information in the required format For information on exporting a list see Exporting user information on page 27 BlackBerry Enterprise Server Software Administration amp Getting Started Guide 24 Server level administration Adding users server level 1 Open BlackBerry Enterprise Server Management The Tree view expands automatically to display a list of BlackBerry Server routing groups 2 Expand a BlackBerry Server routing group item then right click on the name of the server to which you want to add users Select Add Users to open the Adding Users to Servername window Adding Users to Server1 xi Global Address Book Import Users from File Add Selected Users Close Help 3 Click Import Users from File A directory dialog opens 4 Browse to the directory location of the text file you want to add users from and double click it The import file should be tab delimited and list the user s mailbox name PIN and enable state On import each mailbox name is resolved against the Global Address Book on the system Any ambiguities will open the Outlook Check Names window Mailboxes listed in the import file do not nee
12. to the server the user should connect the handheld to his her PC for PIN recognition and key encryption If the user was previously on another BlackBerry Enterprise Server handheld connection is still necessary for proper email routing The user s Redirector Status field will indicate on which BlackBerry Enterprise Server the handheld is registered Adding users from a list You can add users from a list of users Note This is the only option for adding users that allows you to add hidden users 1 Open BlackBerry Enterprise Server Management The Tree view expands automatically to display a list of BlackBerry Server routing groups 2 Expand a BlackBerry Server routing group item then right click on the name of the server to which you want to add users BlackBerry Enterprise Server Software Administration amp Getting Started Guide Server level administration Adding users server level 23 Select Add Users to open the Adding Users to Servername window Adding Users to Server1 x Global Address Book Import Users from File Add Selected Users Close Help 3 Click Add Selected Users The Select Users window opens This window lists only users who are not currently on the selected server 4 From the Select Users list select the user or multiple users that you d like to add 5 Click Add Importing users from file You can use a tab delimited text file to define the users you want to add to
13. Administration amp Getting Started Guide BlackBerry Enterprise Server Management MMC Snap in Software for Microsoft Exchange 2000 Version 2 1 BlackBerry Enterprise Server Management MMC Snap in for Microsoft Exchange 2000 Administration amp Getting Started Guide Last revised 06 20 01 Part Number MAT 03735 001 At time of printing documentation complies with software version 2 1 2001 Research In Motion Limited All rights reserved The BlackBerry and RIM families of related marks images and symbols are the exclusive properties of and trademarks of Research In Motion Limited RIM Research In Motion Registered in the Canadian Intellectual Property Office and U S Patent and Trademark Office All other brands product names and company names mentioned herein may be trademarks or registered trademarks of their respective holders Windows 95 98 2000 Exchange and Outlook 97 98 2000 are either trademarks or registered trademarks of Microsoft Corporation Warning This document is for the use of licensed users only Any unauthorized copying distribution or disclosure of information is a violation of copyright laws While every effort has been made to ensure technical accuracy information in this document is subject to change without notice and does not represent a commitment on the part of Research In Motion Limited For more information on BlackBerry call 1 877 255 2377 Research In Motion Limited 295 Phill
14. NESS INFORMATION OR CORRUPTION OR LOSS OF DATA OR OTHER PECUNIARY LOSS ARISING OUT OF THE USE OF OR INABILITY TO USE THE SOFTWARE OR ANY THIRD PARTY SOFTWARE EVEN IF RIM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES THIS LIMITATION IS INTENDED TO APPLY AND DOES APPLY WITHOUT REGARD TO WHETHER SUCH DAMAGES ARE CLAIMED ASSERTED OR BROUGHT IN AN ACTION OR CLAIM SOUNDING IN TORT OR CONTRACT OR BASED ON THE BREACH OF ANY EXPRESS OR IMPLIED WARRANTY OR UNDER ANY OTHER LAW OR FORM OF ACTION IN NO EVENT SHALL RIM S LIABILITY TO YOU EXCEED THE COST OF REPLACING THE MEDIA UPON WHICH THE SOFTWARE IS RECORDED 5 6 This SOFTWARE is provided with RESTRICTED RIGHTS Use duplication or disclosure by the U S Government is subject to restrictions as set forth in DFARS 227 7202 or in FAR 52 227 19 as applicable Contractor is Research In Motion Limited 295 Phillip Street Waterloo Ontario Canada N2L 3W8 5 7 This LICENSE is to be construed in Canada under the laws of the Province of Ontario and in the United States under the laws of the State of Texas except for any body of law governing conflicts of law BlackBerry Enterprise Server Software Administration amp Getting Started Guide Index Numerics 5401 error 65 5403 error 67 5404 error 67 A about BlackBerry Enterprise Server Management 6 the server 5 this guide 7 adding disclaimer text 17 global redirection filters 29 licenses 35 server 14 users mailbox lev
15. Settings dialog opens 6 Click Yes to confirm that you want to delete the filter BlackBerry Enterprise Server Software Administration amp Getting Started Guide Server level administration Adding handheld licenses 35 Adding handheld licenses The License Manager tracks BlackBerry client licenses Upon opening and exiting the Add Users window the License Manager will inform you when you require more licenses When you purchase more licenses use the License Manager to record the additional number you have purchased 1 Open BlackBerry Enterprise Server Management The Tree view expands automatically to display a list of BlackBerry Server routing groups 2 Type the total number of licenses that you now have and click OK The Number of Licenses field will reflect the new total Note You will receive an error message if the number of users exceeds the number of licenses Sending an All Points Bulletin Use the All Points Bulletin APB feature to send an email message to all or selected handheld users either all those on a specific server or on all BlackBerry Enterprise Servers 1 Open BlackBerry Enterprise Server Management The Tree view expands automatically to display a list of BlackBerry Server routing groups BlackBerry Enterprise Server Software Administration amp Getting Started Guide 36 Server level administration Sending an All Points Bulletin 2 Right click on a BlackBerry Server routing group na
16. Software Administration amp Getting Started Guide 48 Mailbox level administration Connecting the handheld using the docking 1 Open BlackBerry Enterprise Server Management The Tree view expands automatically to display a list of BlackBerry Server routing groups 2 Expand a BlackBerry Server routing group item then click a server name 3 In the User Name list double click a user name to open the user s Properties window 4 Click Purge Pending All messages waiting to be sent to that handheld will not be forwarded They will still appear in the user s desktop Inbox Note If the user has wireless calendar synchronization enabled calendar messages will also be purged However those messages will retry later Connecting the handheld using the docking cradle Users can connect the handheld to their PCs for PIM synchronization data backup and encryption key generation Likewise System Administrators can use the cradle for user registration encryption keys and maintenance Note You should ensure that you use only the cradle provided by Research In Motion Limited 1 Connect the end of the cradle cable to a COM port on the back of the machine where server administration is being performed If another device is already connected it must be disabled or the server machine will not detect the cradle connection BlackBerry Enterprise Server Software Administration amp Getting Started Guide Mailbox level admini
17. The SOFTWARE contains cryptographic modules that may be controlled for export purposes by the governments of the United States and or Canada The Software may not be used in and or exported to any country other than the United States and Canada Notwithstanding the license grant in Section 2 1 You agree that you will not export the Software or use or permit any other party to use the Software in any country other than the United States and Canada and you agree to indemnify and hold RIM harmless from any damage caused by your failure to comply with this Section 3 5 BlackBerry Enterprise Server Software Administration amp Getting Started Guide BlackBerry Enterprise Server Software License Agreement 4 0 Term 4 1 The grant of rights shall be non exclusive non transferable and perpetual provided that You do not breach the terms and conditions of this Agreement or any other agreement with RIM and further provided that you comply with the terms of any documentation accompanying the SOFTWARE and or the Handheld Product 5 0 Warranty and Disclaimers U S Government Rights 5 1 RIM warrants that any disk or other media that the SOFTWARE is recorded on if provided by RIM will be free from defects in materials and workmanship under normal use and service for a period of 90 days from the date of delivery Any implied warranties or conditions relating to the SOFTWARE to the extent they are not disclaimed below are limited to 90 days This warr
18. added the user to the server and the user should install the desktop software if possible The desktop software provides the user with configuration options for PIM and redirection filters User was a previous BlackBerry Desktop Software user the user will now be a BlackBerry Enterprise Server user The BlackBerry Desktop Redirector will continue to forward that user s email and calendar items until the handheld is connected to the user s desktop at which time BlackBerry Enterprise Server redirection is activated for that PIN Until the handheld is connected to that user s desktop the Redirector window Status field will display two asterisks before the name of the BlackBerry Enterprise Server indicating that the user needs to connect The user does not have to load new application 21 BlackBerry Enterprise Server Software Administration amp Getting Started Guide 22 Server level administration Adding users server level software onto the handheld for redirection to continue at the server level e User was previously on another BlackBerry Enterprise Server you have now moved the user to the selected server The user will need to connect the handheld to the desktop to completely move to the selected server If the user does not have the BlackBerry Desktop Redirector running email will not be redirected to the handheld until the handheld is connected to the PC Note If you add a user without connecting a handheld
19. ager to open the Handheld Manager window which lists all users on the selected server Double click a user s name to view the Redirector Status window or click Show Stats Adding Global Redirection Filters Redirection filters define which messages get redirected to the handheld Global redirection filters take precedence over those defined by users using their desktop software Note User defined filters are only used if no global filter rules apply to the same conditions If you define global filters you may want to inform users so they understand why some of their filter rules may not be applied 29 BlackBerry Enterprise Server Software Administration amp Getting Started Guide 30 Server level administration Adding Global Redirection Filters Note Global filter functionality does not appear in BlackBerry Enterprise Server versions previous to 2 1 If you are using BlackBerry Enterprise Server version 2 0 or lower you cannot use global filters To create a global redirection filter complete the following steps 1 Open BlackBerry Enterprise Server Management The Tree view expands automatically to display a list of BlackBerry Server routing groups 2 Expand a BlackBerry Server routing group item then right click on a server name Select Server Information to open the BlackBerry Enterprise Server System Info window 3 Click Global Filters to open the Global Filters window BlackBerry Enterprise Server S
20. anty does not extend to any disk or other media that has been damaged as a result of accident misuse abuse or as a result of service or modification by anyone other than RIM 5 2 RIM s entire liability and your exclusive remedy shall be a replacement of the defective disk when You return to RIM the defective disk and any copies You have made of it Any replacement disk that is supplied is warranted for the remainder of the original warranty period 5 3 RIM DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT EACH WITH RESPECT TO THE SOFTWARE AND ANY THIRD PARTY SOFTWARE THE ACCOMPANYING MANUAL S AND WRITTEN MATERIALS 5 4 This limited warranty gives You specific legal rights You may also have other rights that vary by state or province Some jurisdictions may not allow the exclusion or limitation of incidental or consequential damages nor allow limitations on how long an 71 BlackBerry Enterprise Server Software Administration amp Getting Started Guide 72 BlackBerry Enterprise Server Software License Agreement implied warranty lasts Thus the above limitations or exclusions may not apply to You 5 5 IN NO EVENT SHALL RIM BE LIABLE FOR ANY OTHER DAMAGES WHATSOEVER INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF BUSINESS PROFITS BUSINESS INTERRUPTION LOSS OF BUSI
21. as 55 system information viewing and editing 37 U users adding mailbox level 43 adding server level 21 adding from a list 22 administering existing 26 exporting information 27 importing from file 23 importing from Global Address Book 25 monitoring email redirection 51 reloading 45 removing mailbox level 47 sending a message to one 55 utilities BBSRPTEST 59 V viewing global stats 39 system information 37
22. by the BlackBerry Enterprise Server they will not be forwarded to the handheld If users are hidden in the Global Address list and they have installed the default BlackBerry Desktop filter To amp BCC the filter will fail when users are BCC ed because the users cannot be found in the Global Address list Administrators will not be able to email All Points Bulletin messages to hidden users if they have the default filter enabled To resolve this problem send PIN based All Points Bulletin messages to hidden users Why do users stay at Initializing after they are added or deleted There are a few possible reasons why a user s status reads Tnitializing after they have been added or deleted After you add users they will stay at Initializing until they connect their handhelds to their PCs BlackBerry Enterprise Server service must be running in order to change a user s status after they have been added or deleted From the Control Panel window open Services and check that the BlackBerry Enterprise Server status reads Started When you delete users from the BlackBerry Enterprise Server their status reads Initializing by default BlackBerry Enterprise Server Software Administration amp Getting Started Guide Frequently asked questions 63 What happens to the users when you delete a BlackBerry Enterprise Server If you delete a BlackBerry Enterprise Server from the BlackBerry Enterprise Server Mana
23. can import the generated file to restore the information Viewing Global Stats You can view the combined statistics of all handhelds on a particular BlackBerry Enterprise Server The statistics that are retrieved are static and include the total number of messages and calendar items e forwarded to all handhelds e sent from all handhelds e pending to all handhelds e filtered through all handhelds e expired for all handhelds To view global stats 1 Open BlackBerry Enterprise Server Management The Tree view expands automatically to display a list of BlackBerry Server routing groups BlackBerry Enterprise Server Software Administration amp Getting Started Guide 40 Server level administration Viewing Global Stats 2 Expand a BlackBerry Server routing group item then right click on a server name Select Server Information to open the BlackBerry Enterprise Server System Info window 3 Click Show Current Stats The Global Stats for Servername window opens displaying the statistics for all handhelds found on that server Note You may choose to clear the global stats for the BlackBerry Enterprise Server This will not clear the individual stats for users on this BlackBerry Enterprise Server The pending count will not be cleared either because the messages in the pending queue are not removed from the queue To delete the messages pending to a particular handheld you must use the Purge Pending button located in the user
24. chine as it is unable to look up the SRP host server s name 11001 means name not found connect failed error code 10060 This message indicates that no one is answering the connection request or the firewall swallowed the connection request 10060 means a timeout connect failed error code 10061 This message indicates that the connection was refused either the SRP host server is not running or the firewall prevented the connection from going through 10061 means connection refused recv connection lost This message indicates that the connection was broken by the firewall or proxy before the test program could handshake with the SRP host server The error code that is listed is the Winsock error code Why hasn t this laptop user s handheld received messages since the laptop was last connected to the LAN If the user is running BlackBerry Desktop Software with BlackBerry Enterprise Server client on a laptop connected to a LAN and the handheld is connected to the laptop the user must exit the BlackBerry Enterprise Server Software Administration amp Getting Started Guide Frequently asked questions BlackBerry Desktop Manager software before disconnecting the notebook from the LAN If the user does not remove the handheld from the cradle or exit the BlackBerry Desktop Manager before disconnecting the laptop from the LAN the server will not be notified that the handheld is no l
25. ckBerry Enterprise Server Remove a user from the BlackBerry Enterprise Server Connect the handheld using the docking cradle Clear In cradle status Generate encryption keys for the handheld Monitor email redirection BlackBerry Enterprise Server Software Administration amp Getting Started Guide Mailbox level administration Adding users mailbox level 43 e Enable disable handheld e Change a user s handheld e Send an email format message to the user e View and clear user statistics e Reload a user s mailbox information e Purge any messages pending to a particular handheld For these functions you must have a serial connection between the BlackBerry Enterprise Server administration computer and the handheld using the docking cradle Instructions for performing these tasks are provided below They are also outlined in the online help Adding users mailbox level Note At the mailbox level you can only add users that are currently on a separate BlackBerry Enterprise Server You can add users that are not yet on a BlackBerry Enterprise Server at the server level One of the primary functions of mailbox level administration is adding a handheld to a BlackBerry Enterprise Server assigning the handheld s PIN to a specific user Note Adding users to a new BlackBerry Enterprise Server at the mailbox level does not enable them for wireless calendar synchronization Users must enable synchronization from thei
26. d to be on the same site as the BlackBerry Enterprise Server BlackBerry Enterprise Server Software Administration amp Getting Started Guide Server level administration Adding users server level 25 Importing users from Global Address Book You can add users by selecting a mailbox from the Outlook Address Book and selecting the users you want to add The mailbox you choose does not have to be in the same Microsoft Exchange site as the BlackBerry Enterprise Server 1 Open BlackBerry Enterprise Server Management The Tree view expands automatically to display a list of BlackBerry Server routing groups 2 Expand a BlackBerry Server routing group item then right click on the name of the server to which you want to add users Select Add Users to open the Adding Users to Servername window Adding Users to Server1 x Global Address Book Import Users from File Add Selected Users Close Help BlackBerry Enterprise Server Software Administration amp Getting Started Guide 26 Server level administration Administering existing users 3 Click Global Address Book The Select Mailbox window opens x Show Names from the Global Address List X Type Name or Select from List e Dean Cooper Deborah Carl George Yeung Heather Wright Jennifer Sinclair Jennifer Mullen John Sand Julia Dean Karen Kelly Kate Sinclair x hd arl Adare New Properties Find OK Cancel Help
27. direction is activated for that PIN The user does not have to load new application software onto the handheld for redirection to continue at the server level In the user s Properties window check the Status field to see on which BlackBerry Enterprise Server the handheld is registered BlackBerry Enterprise Server Software Administration amp Getting Started Guide Mailbox level administration Reloading users 45 Reloading users If you move or change the display name of a mailbox you need to update the BlackBerry Enterprise Server to reflect this change 1 Open BlackBerry Enterprise Server Management The Tree view expands automatically to display a list of BlackBerry Server routing groups 2 Expand a BlackBerry Server routing group item then click a server name 3 In the User Name list double click a user name to open the user s Properties window 4 Make the required changes to the mailbox 5 Click Reload User to update the BlackBerry Enterprise Server Note The BlackBerry Enterprise Server will detect a mailbox move automatically within 15 minutes and will reload the user s information If you have moved a hidden mailbox one that does not appear in the Global Address List the BlackBerry Enterprise Server will not detect the move You must click the Reload User button to update Enabling disabling a handheld You may stop message redirection to a handheld without removing the user from the server Y
28. el 43 users server level 21 users from a list 22 users from file 23 users from Global Address Book 25 all points bulletin sending 35 assigning a new PIN 56 AutoBCC messages 17 B BBSRPTEST 59 BESMonitor connection down FAQ 59 disabled FAQ 59 BlackBerry Enterprise Server Management about 6 Cc changing handhelds 56 clearing in cradle status 49 connecting handheld to PC 48 creating server 14 D database refreshing 28 deleting global redirection filters 33 deleting server 21 disabling handheld 46 disclaimer text add 17 docking cradle using 48 E editing system information 37 email adding filters 29 deleting filters 33 monitoring redirection 29 51 sending to multiple users 35 enabling handheld 46 encryption keys FAQs 57 generating 50 errors 65 5401 65 5403 67 5404 67 no service name 67 exporting system information 39 user information 27 F file importing users from 23 filters adding 29 deleting 33 FAQs 57 frequently asked questions 57 BESMonitor status is disabled 59 failure of encryption keys 57 failure of filters 57 failure of replying 57 laptop user 60 SRP connection is down 59 G generating encryption keys 50 Global Address Book importing users from 25 global filters deleting 33 global filters adding 29 global stats viewing 39 H handheld adding licenses 35 changing 56 connectin
29. ent from the handheld handheld This field updates automatically as new messages are sent BlackBerry Enterprise Server Software Administration amp Getting Started Guide 54 Mailbox level administration Reading the Redirector fields Field Description Pending to The number of messages being held until the handheld handheld is turned on or returns to coverage When the handheld is active again the messages will be sent Expired The number of messages that could not be forwarded to the handheld within seven days Messages will only expire if the handheld is off or out of coverage for more than seven days The messages still appear in the user s desktop Inbox Filtered The number of messages that were not sent to the handheld because the user set filters to hold the messages at the desktop or an administrator set global filters at the server level Time last The last time the handheld received a message message received Time last The last time a message was sent from the message handheld sent Time since The length of time that has passed since the last contact BlackBerry Enterprise Server forwarded a message to or received a message from the handheld BlackBerry Enterprise Server Software Administration amp Getting Started Guide Mailbox level administration Sending a message to one user 55 Field Description Result of The result of the last email transaction wit
30. er there it has been moved to the user s PC What can the user do Personal Folders is a legacy feature left over from Microsoft Mail The main reason people use Personal Folders is so they have a local copy of their mail When they unplug from the network they can still read their email hence Personal Folders usage is more common among laptop users However this is exactly why Offline Folders ost files were introduced in Microsoft Outlook With Offline Folders mail is synchronized i e replicated between the Microsoft Exchange Server s message store and the local message store This provides the benefit of local copies for offline viewing and centralized storage so the IT department can backup the company s mail on a regular basis Because mail is left on the Microsoft Exchange Server with Offline Folders the BlackBerry Enterprise Server will redirect email properly The user should migrate from using Personal Folders to using Offline Folders BlackBerry Enterprise Server Software Administration amp Getting Started Guide Frequently asked questions Why is the BESMonitor status Disabled The SRP Connection is still okay but your BlackBerry Enterprise Server is not running What should I do First verify that the BlackBerry Enterprise Server service is running From the Control Panel window open Services and check that the BlackBerry Enterprise Server status reads Started If the service is running you
31. es are provided with the installation material If you are using the default Network Access Node the SRP Address value provided on your installation CD label or are uncertain which values to use leave this field blank If you define incorrect values in this field connection to the mobile network will not be possible 6 Inthe Admin Mailbox field click Select Mailbox to locate the mailbox that you created for BlackBerry Enterprise Server administration or type that mailbox name into the field and click Check Name Any ambiguities within the mailbox name will open the Microsoft Exchange Check Names window to verify your information 7 Once you have completed all necessary fields click OK Repeat the procedure for each BlackBerry Enterprise Server that you want to add Note Additional options to add disclaimer text globally to messages sent through the BlackBerry Enterprise Server and to automatically send a blind carbon copy BCC of every message to a specific address for archival purposes are only available AFTER a server has been created For each server added you must install the BlackBerry Enterprise Server Software on the corresponding machine You have now added a BlackBerry Enterprise Server To add more BlackBerry Enterprise Servers to the BlackBerry Enterprise Server Management console repeat this procedure To prevent loss of service please ensure that the SRP identifier and authentication keys are unique fo
32. g to PC 48 disabling 46 enabling 46 not receiving messages FAQ 60 importing system information 38 users 23 importing users 25 in cradle status clearing 49 K keys generating 50 L licenses adding 35 mailbox administration 41 56 viewing options 41 messages adding filters 29 deleting filters 33 monitoring redirection 29 51 purge pending 47 sending to multiple users 35 sending to one user 55 modify server 17 monitoring email redirection 29 51 N no service name error 67 P package contents 7 PIN messages sending to multiple users 35 PIN registering new 56 purging pending messages 47 R redirection adding filters for 29 deleting filters for 33 monitoring 51 redirector reading the fields 52 refreshing the database 28 removing server 21 users mailbox level 47 replying FAQs 57 resynchronizing the database 28 S sending all points bulletin 35 sending an all points bulletin 35 server about 5 add disclaimer text 17 adding 14 adding users to 21 administering existing users 26 AutoBCC messages 17 modifying information 17 moving desktop users to 44 overview 5 removing 21 removing users from 47 sending messages to users on 35 server administration 13 40 Software License Agreement 69 stats global 39 system administration 35 administering existing users 26 system administrator sending a message
33. gement machine all of its users are removed The users are automatically reassigned as Desktop Redirector users but they must connect to Desktop Redirector before email redirection will take place If you delete only the database you can still restore users by re adding the BlackBerry Enterprise Server where all of the users are listed since the users information is stored in the BlackBerry Enterprise Server service account mailbox BlackBerry Enterprise Server Software Administration amp Getting Started Guide 9 Error messages Error numbers that begin with 53 are associated with MAPI problems Error numbers that begin with 54 are associated with administration configuration problems 5401 Windows error Symptoms When trying to start up the BlackBerry Enterprise Server a 5401 Windows error is issued What is the problem There are several possible problems that may cause this error Problem 1 There is no BlackBerry Enterprise Server added Solution 1 1 Open BlackBerry Enterprise Server Management 2 In the Tree view double click BlackBerry to expand a list of BlackBerry Server routing groups 3 Expand a BlackBerry Server routing group item then click a server name 66 Error messages 5401 Windows error 4 Click Action Select New BlackBerry Server to open the BlackBerry Server Enterprise System Info window 5 Define the following system information e In the Server Name field type the same
34. h the last handheld There are six possible messages in this transaction field e Delivered to handheld e Message expired at network e Failed forwarding message e Illegal handheld PIN e Handheld unregistered e Refused by handheld Sending a message to one user If you wish to send an email message to any handheld user on a BlackBerry Enterprise Server you can do so from a user s Properties window 1 Open BlackBerry Enterprise Server Management The Tree view expands automatically to display a list of BlackBerry Server routing groups 2 Expand a BlackBerry Server routing group item then click a server name 3 In the User Name list double click a user name to open the user s Properties window 4 Click Send Message to open the Send Message window 5 Type the Subject and Body of your message and click Send The message will arrive at the recipient s Inbox and proceed to BlackBerry Enterprise Server Software Administration amp Getting Started Guide 56 Mailbox level administration Changing a user s handheld that person s handheld The sender s name appears as System Administrator Tip You can send an All Points Bulletin to all users on a BlackBerry Enterprise Server See page 35 for more information on sending an All Points Bulletin Changing a user s handheld If a user receives a different handheld you must register the new PIN for email redirection If the user does not ha
35. ip Street Waterloo Ontario Canada N2L 3W8 Tel 519 888 7465 Fax 519 888 6906 Web site www rim net Email info rim net Printed In Canada Contents OVER VICW E A EAS E EEEE EEE TOEN 5 Before you egin ccscseecscecscassscsctsteacersateesetcreteeediecsestecsceuteasees About the BlackBerry Enterprise Server About BlackBerry Enterprise Server Management MMC Sma Prati e E S E A 6 AbOut this g ide tsss ie ong p 7 In your package mirma E E E 7 Server level administration cccsccsssessessessscsccesssssseeesesseeseee 13 Addin g a Server suena E 14 Modifying server system information cceeeeeeeees Removing a Server erter Beet E EEE Adding users Server level ccccesseseseeeseeseseeteseseeeenesees Administering existing users Exporting user information Refreshing the database Monitoring Redirection cccccccesseseesessesessssesensseeeenesesees Adding Global Redirection Filters cccccsssseeeseeeeneees 29 Adding handheld licenses cccscsesseeseeeseseseeseseseeesees 35 Sending an All Points Bulletin ccceseeeeeeeeeeeeseenenees 35 Viewing editing system information ccccceeeeereeees 37 Importing system information 38 Exporting system information 0 39 Viewing Global Stats ccccesesseesesseessssesessseseessssseeneneseseees 39 Mailbox level administration scccccssscsscesssscscsscesssesseseseess Viewi
36. isable Handheld Generate Key Send Message Reload User Remove from Server Settings Clear Stats Purge Pending Clear In Cradle OK Cancel Apply Help Reading the Redirector fields Each user s Properties window shows numbers dates and times to indicate the stage and status of redirection for that user Note If the user has wireless calendar synchronization enabled message related totals include wireless calendar synchronization requests BlackBerry Enterprise Server Software Administration amp Getting Started Guide Mailbox level administration Reading the Redirector fields 53 The following table explains the type of information displayed in each field Field Description PIN The handheld s personal ID number Status The general status of email redirection for that user e Initializing e Running e Not configured please run BlackBerry e Configuration corrupt please run DBClean e Verifying forwarding address e Invalid forwarding address e No PIN e No desktop address e In cradle forwarding turned off Forwarded The number of messages that have been forwarded from the PC to the handheld This field updates automatically as new messages are forwarded The messages that are forwarded depend on the filters set by each user at the desktop and the global filters that can be set at the server level by an administrator Sent from The number of messages s
37. me Select APB to open the Send All Points Bulletin window Send All Points Bulletin xi Step 1 Select Servers r Step 3 Specify the Message All Servers Subject C Selected Servers Only Body Step 2 Select the Send Method Via Email Direct to All Handhelds C Direct to Selected Handhelds Warming Messages sent directly to handhelds are not encrypted f Cancel Help 3 In the Select Server s section choose whether you d like to send the message to All Servers or users on Selected Servers Only 4 If you chose Selected Servers Only select the desired servers from the list 5 In the Select the Send Method section specify how you d like to send the APB e Via Email send the message through the users Microsoft Exchange mailbox e Direct to All Handhelds send the message by PIN to all users e Direct to Selected Handhelds send the message by PIN to the selected users If you chose Selected PINs Only select BlackBerry Enterprise Server Software Administration amp Getting Started Guide Server level administration Viewing editing system information 37 the desired PINs from the list Note APBs sent directly to handhelds are not encrypted prior to being sent Note PIN based APB functionality does not appear in BlackBerry Enterprise Server versions previous to 2 1 If you are using BlackBerry Enterprise Server version 2 0 or lower you cannot send
38. ncluding usage statistics or click No if you only want to export the basic statistics A Save dialog opens Define the path and desired file name and click Save By default the file will be saved with a txt extension Refreshing the database The Refresh Database option resynchronizes the server database which contains all information about users on the BlackBerry Enterprise Server in case changes have occurred with the server database from other machines 1 Open BlackBerry Enterprise Server Management The Tree view expands automatically to display a list of BlackBerry Server routing groups BlackBerry Enterprise Server Software Administration amp Getting Started Guide Server level administration Monitoring Redirection Expand a BlackBerry Server routing group item then right click on a server name Select Handheld Manager to open the Handheld Manager window which lists all users on the selected server Click Refresh Database Monitoring Redirection The Redirector Status window features real time reporting of each user s email flow from server to handheld The information in the Statistics and Events fields enables you to view the various stages of redirection 1 Open BlackBerry Enterprise Server Management The Tree view expands automatically to display a list of BlackBerry Server routing groups Expand a BlackBerry Server routing group item then right click on a server name Select Handheld Man
39. ncryption keys To clear In cradle status 1 Open BlackBerry Enterprise Server Management The Tree view expands automatically to display a list of BlackBerry Server routing groups Expand a BlackBerry Server routing group item then click a server name In the User Name list double click a user name to open the user s Properties window Click Clear In Cradle The In cradle flag is removed and email redirection resumes Note The BlackBerry Enterprise Server will remove the in cradle status automatically within 10 minutes if it does not detect the BlackBerry Desktop Manager in use Generating encryption keys In the BlackBerry encryption model only the handheld and the desktop know the encryption key If the user does not have access to BlackBerry Desktop Software you can generate a key at the server level 1 Open BlackBerry Enterprise Server Management The Tree view expands automatically to display a list of BlackBerry Server routing groups Expand a BlackBerry Server routing group item then click a server name In the User Name list double click a user name to open the user s Properties window BlackBerry Enterprise Server Software Administration amp Getting Started Guide Mailbox level administration Monitoring redirection 51 4 Insert the user s handheld into the cradle and connect the cradle to the server machine s serial port 5 Click Generate Key The application will prompt yo
40. nd Canada BlackBerry Enterprise Server Software Administration amp Getting Started Guide 2 Server level administration You can administer users at the server level from BlackBerry Enterprise Server Management Server level administration functions At the server level you can perform the following administration tasks Add modify remove a BlackBerry Enterprise Server Add users Add handheld licenses Administer existing users monitor redirection clear redirection stats enable disable handhelds refresh database remove user Add global redirection filters Modify global redirection filters Delete global redirection filters Send an All Points Bulletin View the System Information SRP Authentication etc for the selected server Import BlackBerry Enterprise Server configuration information 14 Server level administration Adding a server e Export BlackBerry Enterprise Server configuration information Instructions for performing these tasks are provided throughout this chapter They are also outlined in the online help Adding a server One of your first administrative tasks will be to add create a BlackBerry Enterprise Server 1 Open BlackBerry Enterprise Server Management The Tree view expands automatically to display a list of BlackBerry Server routing groups 2 Expand a BlackBerry Server routing group item Right click and select New BlackBerry Server to open the BlackBerry Enterprise Se
41. ng mailbox options Adding users mailbox level Reloading Users ainina aa i Enabling disabling a handheld Removing users mailbox level Purging pending messages Connecting the handheld using the docking cradle 48 Clearing In cradle Status 0 0 cccceceeessessseeseseseseeeeseseeeeenees Generating encryption keys Monitoring redirection we Reading the Redirector fields ccccceeseeeseseseeteeeeseeees Sending a Message tO OME USEF seseesesseseeeeeseseeeseeestenees 55 Changing a user s handheld cccccsceseseesesesesseteseseeeesesees 56 Frequently asked questions ccsssssecessssesessesseressesesesseseeeees 57 Error messages sssssssssesssesssssssssessssssssssssssessssssssseseessseseeseseseaesess 65 5401 Windows error ccccescessesseeseeeteeeees 65 No Service Name Error 5403 or 5404 67 BlackBerry Enterprise Server Software License Agreement 69 1 Overview Before you begin Before you begin using this guide complete all of the necessary steps in the BlackBerry Enterprise Server Software for Microsoft Exchange Installation amp Getting Started Guide to install the BlackBerry Enterprise Server Software and the BlackBerry Enterprise Server Management MMC Snap in The BlackBerry Enterprise Server 2 1 installation allows you the option of installing BlackBerry Enterprise Server Management MMC Snap in if you have
42. oftware Administration amp Getting Started Guide Server level administration Adding Global Redirection Filters 31 4 Click New to open the Add Filter window z Filter Name r When a new message has the following conditions I Erom M i Arpt is I Sentto R Import list I Subject V Bao D I Recipient Types M Sent directly torecipient I CC to recipier T BCC to recipie J Importance Low z J Sensitivity Normal Z j Forward message to the handheld I Forward with Level 1 Notification I Forward header only Don t forward message to the handheld Cancel Help 5 Inthe Filter Name field type a name to describe the new filter 6 Check the box beside the desired condition s and define the corresponding field Any email message arriving at a user s desktop that meets the condition s will be subject to this filter 7 When you have selected the conditions that must be fulfilled for this filter decide whether the message will be forwarded to the handheld forwarded with Level 1 notification forwarded with only the header or held at the user s PC BlackBerry Enterprise Server Software Administration amp Getting Started Guide 32 Server level administration Adding Global Redirection Filters Level 1 notification is defined solely through this option Messages meeting the criteria defined in a Level 1 filter appear with a bold subject line in the
43. onger in the cradle Therefore if the don t forward messages while the handheld is in the cradle option is enabled no email will be forwarded to the handheld as the server believes it is still in the cradle What can I do The BlackBerry Enterprise Server will remove the in cradle status automatically within 30 minutes if it does not detect the BlackBerry Desktop Manager in use You can also clear the In cradle status manually 1 Open BlackBerry Enterprise Server Management The Tree view expands automatically to display a list of BlackBerry Server routing groups 2 Expand a BlackBerry Server routing group item then click a server name 3 In the User Name list double click a user name to open the user s Properties window 4 Click Clear In Cradle The In cradle flag is removed and email redirection resumes Note The BlackBerry Enterprise Server will remove the in cradle status automatically within 10 minutes if it does not detect the BlackBerry Desktop Manager in use 61 BlackBerry Enterprise Server Software Administration amp Getting Started Guide 62 Frequently asked questions Why are some messages not forwarded to the user s handheld There are a few possible reasons why messages are not forwarded to a user s handheld There are global redirection filters that are applied to conditions for which the user has defined filters If email messages are read in Outlook before they can be processed
44. ors to add delete or list users on a specified BlackBerry Enterprise Server BBUserAdminService exe the service that executes the requests made by the BBUserAdminClient BBPerfMonInstall exe a utility that repairs the installation of the BlackBerry Enterprise Server Performance Monitor DLL BBSRPTest exe tests the SRP connection to the wireless network HandheldCleanup exe allows administration to retrieve and update configuration for individual BlackBerry Enterprise Server users as well as the configuration information for each BlackBerry Enterprise Server IEMSTest exe tests the permission requirements for a BlackBerry Enterprise Server BlackBerry Enterprise Server Software Administration amp Getting Started Guide 9 10 Overview In your package e Tools fixmapisvc exe to be run before creating a new MAPI Profile when the MAPI Profile cannot be found Note Each command line utility includes a usage parameter which offers more extensive information on each utility SRP Authentication Values The following values are listed on the SRP Authentication Information label located on your installation CD jewel case e SRP Address e SRP Identifier e SRP Authentication Key Tip To simplify installations upgrades and reinstalls create a srp file containing your SRP Identifier and SRP Authentication Key You can import this srp file to automatically add these values to the appropriate fields when required Keep thi
45. ou may want to use this function if for example a user is traveling out of coverage for an extended period and does not want messages forwarded to the handheld during that BlackBerry Enterprise Server Software Administration amp Getting Started Guide 46 Mailbox level administration Enabling disabling a handheld time To suspend redirection to that handheld disable it You can enable it again at any time Note The Enable Handheld and Disable Handheld functions are located on the same button This button toggles from one function to the other based on whether email redirection is occurring To enable a handheld 1 Open BlackBerry Enterprise Server Management The Tree view expands automatically to display a list of BlackBerry Server routing groups Expand a BlackBerry Server routing group item then click a server name In the User Name list right click a user name and select Enable Handheld OR double click a user name to open the user s Properties window and click Enable Handheld to activate redirection to the user s handheld To disable a handheld 1 Open BlackBerry Enterprise Server Management The Tree view expands automatically to display a list of BlackBerry Server routing groups Expand a BlackBerry Server routing group item then click a server name In the User Name list right click a user name and select Disable Handheld OR double click a user name to open the user s Properties
46. r BlackBerry Desktop Software Refer to the BlackBerry Installation and User s Guide for further information 1 Open BlackBerry Enterprise Server Management The Tree view expands automatically to display a list of BlackBerry Server routing groups BlackBerry Enterprise Server Software Administration amp Getting Started Guide 44 Mailbox level administration Adding users mailbox level 2 Expand a BlackBerry Server routing group item then click a server name 3 In the User Name list double click a user name to open the user s Properties window Only users already residing on a BlackBerry Enterprise Server appear on the list 4 Click Add to Server to open the Add Handheld to a BlackBerry Enterprise Server window 5 From the Select BlackBerry Enterprise Server list choose the server on which you would like this user to reside 6 Click Add If a handheld is connected to the serial port you must generate a new encryption key by moving the cursor around the screen Note If the user s name is identified as a previous BlackBerry user you do not need to update the encryption key information Moving desktop users to the server If the user that you moved to the server was using the BlackBerry Desktop Software for email redirection the BlackBerry Desktop Redirector will continue to forward that user s email until the handheld is connected either at the server or desktop and BlackBerry Enterprise Server re
47. r each BlackBerry Enterprise Server BlackBerry Enterprise Server Software Administration amp Getting Started Guide Server level administration Modifying server system information 17 Modifying server system information Once you have added a server you can modify the server system information at any time Note Additional options to add disclaimer text globally to messages sent through the BlackBerry Enterprise Server and to automatically send a blind carbon copy BCC of every message to a specific address for archival purposes are only available AFTER a server has been created 1 Open BlackBerry Enterprise Server Management The Tree view expands automatically to display a list of BlackBerry Server routing groups 2 Expand a BlackBerry Server routing group item Right click the server you wish to view modify to open its BlackBerry Enterprise Server System Info window BlackBerry Enterprise Server Software Administration amp Getting Started Guide 18 Server level administration Modifying server system information BlackBerry Enterprise Server System Info x Server Name Import SRP Identifier 511111111 SRP Authentication Key 1111 1111 1111 1111 1111 1111 1111 1111 Host Routing Info Warning only provide a value for this field if one is specified on your installation CD label m Admin Mailbox BESAdmin Show Current Stats Global Filters Options Cancel Help
48. r second point of verification is the Windows NT Event Viewer From the Log menu select Application Log and scan for BlackBerry logs containing error messages particularly those pertaining to misnamed MAPI profiles You can also check your Debug Log for any recent BlackBerry Enterprise Server entries Why is the BESMonitor status SRP Connection Down While the BlackBerry Enterprise Server is running the Service Relay Protocol BlackBerry s link to the wireless network is disconnected What can I do Check that DNS is set up properly on the server machine It may not be able to resolve or find SRP HOST indicated in italics because the value is variable which is the Network Address Node specified during installation To find out where the connection process is failing run the BBSRPTEST utility Copy BBSRPTEST to the machine that is running BlackBerry Enterprise Server Go to a command prompt and run the program with no additional parameters The utility will read the settings from the registry and attempt to connect to the SRP host server here 59 BlackBerry Enterprise Server Software Administration amp Getting Started Guide 60 Frequently asked questions What you SHOULD see is Attempting to connect to srp host port 3101 Successful You may see one of the following messages instead gethostbyname failed for name srp host error code 11001 This message indicates a configuration problem on your ma
49. recipient s handheld Handheld users can also set different handheld notification options for Level 1 messages 8 When you have set the conditions and actions click OK The new filter appears in the list on the Filters tab Once you ve defined your global filters you should ensure that the filters appear in order from most to least restrictive criteria To rearrange the order of your filters select the filter you d like to move and click the up or down arrow buttons Note As each email message arrives at a user s PC the first filter rule listed that matches the criteria of that message will dictate whether that message will be redirected Therefore when adding a filter that is more restrictive in nature than the defaults ensure that it is placed at the TOP of the filter list so that it will be applied first to the incoming messages To modify global redirection filters 1 Open BlackBerry Enterprise Server Management The Tree view expands automatically to display a list of BlackBerry Server routing groups 2 Expand a BlackBerry Server routing group item then right click on a server name Select Server Information to open the BlackBerry Enterprise Server System Info window BlackBerry Enterprise Server Software Administration amp Getting Started Guide Server level administration Adding Global Redirection Filters 33 3 Click Global Filters to open the Global Filters window Global Filters 4 x l Filte
50. rs to determine what messages get forwarded to the handheld L Global filters take precedence over user s filters Name Action ea ioke list 4 Hold Vv marketing Header Only IY test Forward New Edit Delete When none of the above rules apply client rules will be used Cancel 4 Inthe Name list select the filter you want to modify 5 Click Edit The Edit Filter window opens 6 Make the desired changes and click OK To delete global redirection filters 1 Open BlackBerry Enterprise Server Management The Tree view expands automatically to display a list of BlackBerry Server routing groups BlackBerry Enterprise Server Software Administration amp Getting Started Guide 34 Server level administration Adding Global Redirection Filters 2 Expand a BlackBerry Server routing group item then right click on a server name Select Server Information to open the BlackBerry Enterprise Server System Info window 3 Click Global Filters to open the Global Filters window Global Filters i x l Filters to determine what messages get forwarded to the handheld a Global filters take precedence over user s filters Name Action Ita joke list 4 Hold I marketing Header Only I test Forward New Edit Delete When none of the above rules apply client rules will be used Cancel 4 Inthe Name list select the filter you want to delete 5 Click Delete The Redirector
51. rver System Info window BlackBerry Enterprise Server Software Administration amp Getting Started Guide Server level administration Addingaserver 15 BlackBerry Enterprise Server System Info J x Server Name Serv1 Import SRP Identifier 11111111 SRP Authentication Key 11111111 111111111111 1111 11111111 Host Routing Info Warning only provide a value for this field if one is specified on your installation CD label naa Admin Mailbox BESAdmin Select Mailbox Check Name Cancel Help 3 In the Server Name field type the same server name that you used during installation 4 Inthe SRP Identifier and SRP Authentication Key fields type the appropriate information located on the BlackBerry Enterprise Server installation CD label Tip To simplify installations upgrades and reinstalls create a srp file containing your srp identifier and srp authentication key You can import this srp file to automatically add these values to the appropriate fields when required Keep this file in a secure directory 5 If host routing information was also provided on the BlackBerry Enterprise Server installation CD in the Host BlackBerry Enterprise Server Software Administration amp Getting Started Guide 16 Server level administration Adding a server Routing Info field define the necessary information to connect to the mobile network MANIN You should only define values in this field if valu
52. s file in a secure directory Installation Documentation Title Location on installation CD BlackBerry Enterprise Server Root_directory bes pdf Software for Microsoft Exchange Installation amp Getting Started Guide BlackBerry Enterprise Server Root_directory BESMan Management MMC Snap in MMC mmc_snap in pdf Software for Microsoft Exchange 2000 Installation amp Getting Started Guide BlackBerry Enterprise Server Software Administration amp Getting Started Guide Overview In your package 11 BlackBerry Enterprise Server for a Root_directory Cluster BES Clustered Environment Installation _cluster pdf amp Getting Started Guide Administration Documentation Title Location on installation CD BlackBerry Enterprise Server Root_directory docs bes_ad Software for Microsoft Exchange 5 5 min_with_exchange5 5 pdf Administration amp Getting Started Guide BlackBerry Enterprise Server Root_directory docs bes_ad Management MMC Snap in min_with_mmc pdf Software for Microsoft Exchange 2000 Administration amp Getting Started Guide BlackBerry User Administration Root_directory BBUserAdm Installation and Getting Started in BBUserAdmin pdf Guide BlackBerry Enterprise Server for a Root_directory Cluster BES Clustered Environment Installation _cluster pdf and Getting Started Guide If any of these components are missing please contact technical support at support blackberry net or 1 877 255 2377 U S a
53. select the desired mailbox from the list then click Select Repeat this process for any other mailboxes you wish to be BCCed on all messages 8 Click OK to return to the Additional Options for Servername window 9 Click OK to return to the BlackBerry Enterprise Server System Info window 10 Once you have modified all necessary fields click OK to exit the window Repeat the procedure for each BlackBerry Enterprise Server that you want to modify To prevent loss of service please ensure that the SRP identifier and authentication keys are unique for each BlackBerry Enterprise Server BlackBerry Enterprise Server Software Administration amp Getting Started Guide Server level administration Removing a server Removing a server You can remove a BlackBerry Enterprise Server from the BlackBerry Enterprise Server Management console 1 Open BlackBerry Enterprise Server Management The Tree view expands automatically to display a list of BlackBerry Server routing groups 2 Expand a BlackBerry Server routing group item then right click on the name of the server that you want to remove Select Delete then confirm that you want to remove the server Adding users server level As an alternative to adding users at the mailbox level you can add them at the server level When you add users one of the following scenarios will apply User was neither on BlackBerry Enterprise Server nor BlackBerry Desktop you have now
54. server name that you used during the installation e In the SRP Identifier and SRP Authentication Key fields type the appropriate information provided on the installation CD label e Inthe Admin Mailbox field click Select Mailbox to locate the mailbox that you set up for BlackBerry Enterprise Server administration 6 Once you ve completed all of the fields click OK Problem 2 The BlackBerry Enterprise Server that has been added is not the same as specified in the BlackBerry Enterprise Server files installation Solution 2 1 Open BlackBerry Enterprise Server Management 2 In the Tree view double click BlackBerry to expand a list of BlackBerry Server routing groups 3 Expand a BlackBerry Server routing group item then right click on the name of the server that you want to remove Select Delete then confirm that you want to remove the server 4 Double click on a BlackBerry Server routing group Click Action Select New BlackBerry Server to open the BlackBerry Server Enterprise System Info window BlackBerry Enterprise Server Software Administration amp Getting Started Guide Error messages No Service Name Error 5403 or 5404 5 Type the same server name that is listed in the BlackBerry Enterprise Server Files installation in the Server Name field and complete the rest of the process Problem 3 The Admin Mailbox selected when adding the BlackBerry Enterprise Server is incorrect Solution 3 1
55. stration Clearing In cradle status 49 2 Secure the handheld in the cradle by inserting the connector port on the bottom edge of the handheld into the connector prongs of the cradle 3 Open BlackBerry Enterprise Server Management The Tree view expands automatically to display a list of BlackBerry Server routing groups 4 Expand a BlackBerry Server routing group item then click a server name 5 In the User Name list double click a user name to open the user s Properties window 6 Click Settings to open the Communication Settings window 7 Click Detect If the software cannot detect the handheld on a serial port the message Handheld not found appears Note If the error message still appears and the handheld and cradle cable both appear to be connected securely ensure that no other devices are sharing the serial port Clearing In cradle status By default email will not be redirected to the handheld as long as it is in the cradle An interruption in network communications may prevent the BlackBerry Desktop Manager from clearing In cradle status after the handheld has been removed from the cradle If this happens messages will not be forwarded to the handheld even if it is not in the cradle Note The In cradle flag is ignored by wireless calendar synchronization BlackBerry Enterprise Server Software Administration amp Getting Started Guide 50 Mailbox level administration Generating e
56. the SOFTWARE and or Handheld Product Any such Third Party Software shall be governed by an End User Software License accompanying and relating specifically to such Third Party Software 70 BlackBerry Enterprise Server Software License Agreement 2 0 Grant of License 2 1 This RIM Software License Agreement LICENSE hereby grants You a non exclusive non transferable right to install and use one copy of the SOFTWARE on a single CPU residing on Your premises solely in conjunction with the Handheld Product This does not imply any rights to future upgrades of the SOFTWARE 3 0 Intellectual Property Export Restrictions 3 1 The SOFTWARE is owned by RIM and is protected by Canadian U S and international copyright laws You must therefore treat the SOFTWARE like any other copyrighted material In addition other intellectual property laws including patent laws and treaties protect the SOFTWARE 3 2 You may not print copy reproduce distribute modify or in any other manner duplicate the SOFTWARE in whole or in part You may make one 1 copy for backup or archival purposes 3 3 You may not copy the Handheld Product manual s or any written materials accompanying the SOFTWARE if any such materials are included 3 4 You may not decompile disassemble or otherwise reverse engineer to extent permitted under law the SOFTWARE or any part of it You do not have the right to obtain or use any source code for the SOFTWARE 3 5
57. ting system information You can import server information from Microsoft Exchange 5 5 Administrator to BlackBerry Enterprise Server Management Note See the BlackBerry Enterprise Server Software for Microsoft Exchange Installation amp Getting Started Guide for more information on exporting server information in Microsoft Exchange 5 5 Administrator 1 Open BlackBerry Enterprise Server Management The Tree view expands automatically to display a list of BlackBerry Server routing groups 2 Inthe Tree view right click on BlackBerry and select Impott to import system information e g server name administrator mailbox etc A directory dialog opens 3 Browse to the directory location of the system information text file and click Open BlackBerry Enterprise Server Software Administration amp Getting Started Guide Server level administration Exporting system information 39 Exporting system information 1 Open BlackBerry Enterprise Server Management The Tree view expands automatically to display a list of BlackBerry Server routing groups 2 Inthe Tree view right click on BlackBerry and select Expott to export system information e g server name administrator mailbox etc You can also select Export List to export a list of routing group names A directory dialog opens 3 Browse to the desired directory location and click Save In the event that you lose server information for this server you
58. u to move your cursor around the screen to generate a new encryption key for this user Monitoring redirection BlackBerry Enterprise Server Management features real time reporting of each user s message flow from server to handheld The information in the fields in the Statistics and Events panes enables you to view the various stages of redirection The server name appears in parentheses in the Status field To monitor redirection 1 Open BlackBerry Enterprise Server Management The Tree view expands automatically to display a list of BlackBerry Server routing groups 2 Expand a BlackBerry Server routing group item then click a server name BlackBerry Enterprise Server Software Administration amp Getting Started Guide 52 Mailbox level administration Reading the Redirector fields 3 In the User Name list double click a user name to open the user s Properties window BlackBerry Handheld Properties xj DawnBrown r General Information PIN 1234567 Status Server1 Running Statistics Events j mS Time the last message was I Wied An 181454272001 Forwarded fl Tecared Eak Wed Apr 18 14 54 27 2001 Sent from handheld 1 Time the last message was sent Weg Apr 18145337 2001 5 by the handheld Pending to handheld 1 Time since last handheld contact 22 days 23 57 10 Expired o Result of last transaction tothe Filtered o E ices at Delivered to handheld D
59. ve access to the BlackBerry Desktop Manager you can register the new handheld using BlackBerry Enterprise Server Management Note If users want wireless calendar synchronization enabled they must enable it from their BlackBerry Desktop Software Refer to the BlackBerry Handheld Installation and Getting Started Guide for further information 1 Open BlackBerry Enterprise Server Management The Tree view expands automatically to display a list of BlackBerry Server routing groups 2 Expand a BlackBerry Server routing group item then click a server name 3 In the User Name list double click a user name to open the user s Properties window 4 Connect the new handheld to the serial port using the cradle When the application detects the handheld it prompts you to confirm that you want to assign the new PIN to this user Click Yes 5 The application prompts you to generate a new encryption key by moving your cursor around the screen BlackBerry Enterprise Server Software Administration amp Getting Started Guide 4 Frequently asked questions For additional support e email your question to help blackberry net e visit the website at www blackberry net e call 1 877 255 2377 U S and Canada Why do the filters encryption keys or replying to messages often fail Symptoms e Filters aren t being applied to messages the filters listed in the Redirector Settings window of the user s BlackBerry Desktop Soft
60. verify that the correct BlackBerry Enterprise Server name is entered into the Server Name field BlackBerry Enterprise Server Software Administration amp Getting Started Guide BlackBerry Enterprise Server Software License Agreement This is a legal agreement between you the Customer You and Research In Motion Limited RIM BY INSTALLING USING OR MAKING ONE OR MORE COPIES OF THIS SOFTWARE OR ANY COMBINATION OF THE FOREGOING YOU ARE AGREEING TO BE BOUND BY THE TERMS OF THIS AGREEMENT IF YOU DO NOT AGREE TO THE TERMS OF THIS AGREEMENT PROMPTLY RETURN THE SOFTWARE AND THE ACCOMPANYING ITEMS INCLUDING WRITTEN MATERIALS AND BINDERS OR OTHER CONTAINERS TO RIM 1 0 Definitions 1 1 SOFTWARE means the RIM Software Product s provided under this license to You for use in conjunction with the BlackBerry Handheld Product the Handheld Product regardless of whether the SOFTWARE is the BlackBerry Enterprise Server Software or software residing on the Handheld Product The term SOFTWARE includes all related software regardless of the form in which it is provided to You or the form in which You may subsequently use it and includes all documentation and other written materials related to the SOFTWARE and the Handheld Product however the term SOFTWARE shall not include any software applications developed by a third party other than RIM Third Party Software whether or not Third Party Software accompanies or is provided with
61. ware don t appear to function e Encryption key problems users update their keys at the desktop and still receive encryption failure messages Handhelds will only function if they re plugged in at the BlackBerry Enterprise Server mailbox extension and Microsoft Exchange keys e Forwarding Replying with text and More features frequently fail when users have not deleted or moved the message from the Inbox What is the problem The BlackBerry Enterprise Server does not work for users mostly laptop who use Personal Folders as their main message store 58 Frequently asked questions The BlackBerry Enterprise Server monitors the user s MAPI store on the Microsoft Exchange Server Personal Folders are a local MAPI store that resides on the users PC or laptop The server does not have access to MAPI stores on individual PCs The BlackBerry Desktop Manager stores encryption keys and filter configuration in the default MAPI message store If the user has his her PC configured to use Personal Folders symptoms 1 and 2 will appear When Personal Folders are used and MAPI is configured to deliver mail to Personal Folders and Outlook is running mail is moved and deleted from the Microsoft Exchange Server s store to the local Personal Folder store When the BlackBerry Enterprise Server tries to find the original in the Microsoft Exchange Server s message store when performing a Forward Reply with Text or More the message is no long
62. window BlackBerry Enterprise Server Software Administration amp Getting Started Guide Mailbox level administration Removing users mailbox level and click Disable Handheld to prevent messages from being forwarded to the user s handheld The user s Redirector Status window will display the message Redirection turned off in the Status field Removing users mailbox level You can remove a user from a BlackBerry Enterprise Server 1 Open BlackBerry Enterprise Server Management The Tree view expands automatically to display a list of BlackBerry Server routing groups Expand a BlackBerry Server routing group item then click a server name In the User Name list right click a user name and select Remove User OR double click a user name to open the user s Properties window and click Remove from Server You will be prompted to choose whether to remove the user from the server or to completely clear the user s database If you select Yes to clearing the database you will be prompted to choose whether or not to completely clear the user s database If you select Yes the user s handheld will be removed from the server and the handheld s information will be deleted If you select No the user will be removed from the server only Purging pending messages Some situations may arise where it is necessary for you to purge messages that are pending to a handheld 47 BlackBerry Enterprise Server

RIM BlackBerry Enterprise Server Small/Medium Business Edition for Microsoft Exchange (PRD-02414

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