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StorCase 8 Bays Data Silo DS570 SCSI Drive Case

1. Mn mu em m mn um SCSI 2 Disable ENT Wide SCSI Enable ENT Ultra SCSI Disable ENT Ultra Wide SCSI Enable ENT Ultra2 SCSI Enable ENT Ultrat60 SCSI Enable ENT Press Esc to return to the Main Menu Press Y until the 5 NVRAM menu is displayed then press Enter Press Y until the 51 Update NVRAM menu is displayed then press Enter Press Y until the YES option is displayed then press Enter Press Y until the 53 Restart menu is displayed then press Enter Press Y until the YES option is displayed then press Enter NOTE This will automatically restart the RAID Controller DS560 DS570 User s Guide Rev A04 StorCase Technology Inc 26 Configuration Single Host Configuration for Logical Units A RAID array may be divided into multiple logical units A logical unit is that portion of a disk array seen by the host system as a single logical device Each logical unit is identified to the host by its Logical Unit Number LUN The RAID Controller can support up to eight 8 logical units 1 Make sure Single Host Configuration is completed first 2 Press Enter to open the 6 RAID Funcs menu 3 Press Y until the 62 Init R5 R3 menu is displayed then press Enter 4 Press Y until the STOP option is displayed then press Enter 5 Press Esc to return to the Main Menu 6 Press Enter to open the 1 RAID Params menu 7 Press Y until the 14 Slic
2. Typical Dual Channel RAID Configuration EL een Typical Dual Ch RAID Configuration with One Optional Repeater Kit 17 Typical Dual Ch RAID Configuration with Two Optional Repeater Kits 18 LCD Display and Control Panel ii keke 19 DB9 Port Location Monitor Utility Screen Physical Dime nSiOr S xuy n yn BAVE da a l all ea 47 List of Tables DE90 Receiving Frame Front Panel Indicator Conditione 7 LCD Display Components ceceeceereeceereeeeeeeenreneenreerees Main Menu Options SCSI Set Up LUN Set Up INIA Modem amp Terminal Port Settings ooooooccoconncnnnnnnncnnoncnncnncnnrnccnncnnanonnancnnnnnnno Terminal Program Communications Parameters Selecting Menu Options LLL LELE EEE keke kern k cnn crrn rca INS AA 50 Error Messages ua rennen rien 54 StorCase Technology Inc DS560 DS570 User s Guide Rev A04 Introduction 1 INTRODUCTION Packaging Information The StorCase Technology SCSI to IDE RAID enclosure is shipped in a container designed to provide protection and prevent damage during shipment The unit was carefully inspected before and during the packing procedure at the factory Evidence of any damage to the unit should be reported to the shipper immediately If the wrong model has been received ple
3. The Monitor Utility and the front control panel cannot be used at the same time When one is active the other is disabled LCD Display S_IDEO2 Activity Scroll UP Scroll DOWN Enter Escape Power LED Button Button Button Button LED Figure 13 LCD Display and Control Panel DS560 DS570 User s Guide Rev A04 StorCase Technology Inc 20 Configuration LEDs Activity Indicates data is being accessed Power Indicates power is ON Control Panel Buttons A Use to scroll UP through the menu items y Use to scroll DOWN through the menu items ENT Use to select a menu item open a sub menu or to select a a value ESC Use to exit a sub menu and return to the previous menu Table 2 LCD Display Components Field Description DS5X0 Model number Disk status The farthest O to the left is 00000008 Disk 1 Press Y button to view the next page Symbol Description x Disk is not installed A Disk is being added O Disk is Online S Disk is a spare disk R Disk is removed l Disk is being checked Rx RAID level x 0 0 1 1 3 or 5 configuration ID x SCSI ID configuration x 0 15 Alternating cursor indicating operational status When the Enter button is pressed in Operation Mode the RAID Controller will go into Configuration Mode NOTE Configuration Mode will automatically cancel after 3 minutes 180 seconds of User inactivity StorCase Technology
4. Display and Control Panel Figure 3 The display contains seven 7 lights which provide the following information Power ON Steady glow indicates that power is being supplied to the Data Silo chassis Temp Warning Flashing red indicates that internal operating temperature has reached 43 C 109 F Audible alarm buzzer will also sound NOTE Warning message will also display on the RAID Controller LCD Screen or remote terminal if Monitor Utility is used Refer to Appendix C for further information Blower 1 or 2 Failure Flashing red indicates a blower has failed Audible alarm buzzer will also sound NOTE Warning message will also display on the RAID Controller LCD Screen or remote terminal if Monitor Utility is used Refer to Appendix C for further information Power Supply 1 Failure Flashing red indicates first power supply has failed Audible alarm buzzer will also sound Power Supply 2 Failure Flashing red indicates second power supply has failed Audible alarm buzzer will also sound Mute When switch is depressed a steady yellow glow indicates the alarm buzzer has been disabled Depress again to enable buzzer Reset Depress switch to reset chassis and clear any error conditions DS560 DS570 User s Guide Rev A04 StorCase Technology Inc 6 Introduction Indicator and Control Panel Power ON Green Temperature Warning Red Blower 1 or 2 Failure Red
5. Power Supply 2 Failure Red Power Supply 1 Failure Red Mute Yellow Reset Yellow S_IDEO4 Figure 3 Indicator and Control Panel Applies to DS560 model only Front Panel Indicator LEDs Figure 3A Indicator LEDs on the DE90i A100 receiving frame front panel provide important operating information based on the conditions listed in Table 1 Key Lock Power Switch 0411 Figure 4A DE90 Receiving Frame Front Panel StorCase Technology Inc DS560 DS570 User s Guide Rev A04 Introduction 7 Table 1 DE90 Receiving Frame Front Panel Indicator Conditions CONDITION LEDA LEDB LEDC Carrier removed from receiving frame power on ON Carrier in receiving frame unlocked position ON BUNK ONT Carrier in receiving frame locked position ON OFF Drive activity active ON OFF Invalid Master Slave jumper configuration on J5 BLINK BLINK Indicators A and B will alternately blink during the 10 second drive spin down up period after the key has been turned on or off When the carrier has been unlocked from the receiving frame these lights will flash as the drive spins down DO NOT REMOVE THE CARRIER FROM THE RECEIVING FRAME DURING THIS PERIOD to prevent possible drive damage Applies to DS570 model only Unit ID Number and Activity Display Indicator s Display the physical address of the DE110 device carrier if the carrier is Installed and Locked into the
6. StorCase Technical Support Troubleshooting een Error Messages nur ei el Reader s Comments aaa 57 NOTICE This User s Guide is subject to periodic updates without notice While reasonable efforts have been made to ensure the accuracy of this document Storcase Technology Inc assumes no liability resulting from errors or omissions in this publication or from the use of the information contained herein Please check StorCase s web site at http www storcase com or contact your StorCase representative for the latest revision of this document DS560 DS570 User s Guide Rev A04 StorCase Technology Inc viii Figure 1 Figure 2A Figure 2B Figure 3 Figure 4A Figure 4B Figure 5 Figure 6 Figure 7 Figure 8 Figure 9 Figure 10 Figure 11 Figure 12 Figure 13 Figure 14 Figure 15 Figure A 1 Table 1 Table 2 Table 3 Table 4 Table 5 Table 6 Table 7 Table 8 Table 9 Table B 1 Table C 1 List of Figures Data Silo SCSI IDE Enclosure DS570 Shown E EEE 3 Data Silo DS560 Front Data Silo DS570 Front Indicator and Control Panel aa 6 DE90 Receiving Frame Front Panel L mzimamzima 6 DE110 Receiving Frame Unit ID Number and Activity Display RAID Control Panel ers RearP nel m ae a i eis Enlarged View of I O Panel Drive Installation Assembly DS560 Only Drive Installation Assembly DS570 Only
7. DN O OT RD 10 11 12 13 14 press 15 16 17 18 Make sure the RAID Controller is ON Press Enter to display the Main Menu Press Enter to open the 1 RAID Params menu Press Y until the 11 Re Conf RAID menu is displayed then press Enter Press Y until the 12 RAID Level menu is displayed then press Enter Select the listing 0 1 3 0 1 5 to configure the RAID level then press Enter Press Y until the 13 Disk Number menu is displayed then press Enter Use the Y button to select the number of disks to configure for the RAID Controller then press Enter NOTE Disk number does not include Hot Spare disk Press Esc to return to the Main Menu Press Y until the 21 Primary SCSI menu is displayed then press Enter Press Y until the 211 Set SCSI ID menu is displayed then press Enter Use the Y button to select a SCSI ID for the RAID Controller then press Enter NOTE Default is SCSI ID 0 Press Y until the 212 Termination menu is displayed then press Enter Use the Y button to enable disable SCSI termination for the RAID Controller then Enter NOTE _ Ifthe RAID Controller is at the end of the SCSI bus termination should be enabled If the RAID Controller is in the middle of a SCSI bus termination should be disabled Press Y until the 213 Tag Queuing menu is displayed then press Enter Use the Y button to enable disable Tag Queuing for the RAID Controller then press Enter NOTE The default set
8. The SCSI Params menu configures the SCSI ID of the RAID Controller The SCSI ID and termination must be set to avoid a conflict with the SCSI Host Adapter or other SCSI devices on the bus Command Tag Queuing allows a SCSI device to handle multiple requests without having to serialize the operations This frees the disks to process requests more efficiently Sub Menu Settings Options Default 21 Primary SCSI 0 14 Multiple 0 Use to specify the Primary SCSI ID for controller 22 Termination Enable Disable Enable Use to enable disable SCSI termination for controller 23 TAG Queuing Enable Disable Enable Allows the controller to handle multiple I O requests from the Host 24 Speed Ultra3 Ultra2 Fast Ultra3 Use to specify SCSI speed 25 Wide Enable Disable Enable Use to enable disable Wide SCSI feature 26 LUN Map 261 LUNO Disable Slice 0 7 Slice 0 262 LUN 1 Disable Slice 0 7 Slice 1 263 LUN 2 Disable Slice 0 7 Slice 2 264 LUN 3 Disable Slice 0 7 Slice 3 265 LUN 4 Disable Slice 0 7 Slice 4 266 LUN 5 Disable Slice 0 7 Slice 5 267 LUN 6 Disable Slice 0 7 Slice 6 268 LUN 7 Disable Slice 0 7 Slice 7 Use to divide RAID array into multiple logical units DS560 DS570 User s Guide Rev A04 StorCase Technology Inc 32 Configuration Sub Menu 22 Secondary SCSI Settings Options 0 14 Multiple Use to specify the Secondary SCSI ID for controller 222 Termination Enable Disable Use to enable
9. modem failed during training phase Page transfers FAIL Page notification failed Modem may be OFF or disconnected FAX Modem is busy Modem is currently in use and unable to send FAX notification Paging Modem is busy Modem is currently in use and unable to send page notification Invalid NVRAM Information stored in NVRAM area is invalid and unable to be used No Configuration RAID Controller is currently unconfigured for any RAID level Config ERROR Current configuration failed verification Possible bad disk or disk Offline Not enough Disk Number of disks required for the RAID level is missing Possible bad disks or disks offline FAIL Fan Chassis blower failure WARN Temp Inside temperature of chassis too high DS560 DS570 User s Guide Rev A04 StorCase Technology Inc 56 Appendix C Troubleshooting This Page Left Blank Intentionally StorCase Technology Inc DS560 DS570 User s Guide Rev A04 Reader s Comments 57 Reader s Comments Please take a few moments when your computer system is up and running to send us your ideas and suggestions for improving our products and documentation Did the installation go smoothly for you Are there any changes you would like us to make either with the hardware itself or with the installation instructions Everyone at StorCase Technology is working toward the goal of providing you with the hig
10. transaction RAID 1 oriented networks Very high performance and data protection Supports multiple simultaneous read writes Can also be optimized for large sequential requests S_IDERAID StorCase Technology Inc DS560 DS570 User s Guide Rev A04 Appendix C Troubleshooting 51 Appendix C Troubleshooting StorCase Technical Support For assistance configuring and using this StorCase product contact StorCase technical support at 888 435 5460 Troubleshooting The RAID Controller is not properly identified by the SCSI adapter during initialization of the computer system Cause SCSI ID set for the RAID Controller could be the same ID used by another SCSI device attached to the same SCSI host adapter Fix Select a different SCSI ID for the RAID Controller Most SCSI host adapters provide onboard ROM BIOS or software utility that displays attached devices and their SCSI IDs Disconnect the RAID Controller from the SCSI host adapter during system boot and note the SCSI IDs already in use The RAID Controller is identified at all SCSI IDs Cause SCSI ID set for the RAID Controller could be identical to the reserved SCSI ID used by the SCSI host adapter Fix Configure the RAID Controller to a different SCSI ID Most SCSI host adapters reserve SCSIID7 The RAID Controller is not detected by the SCSI host adapter Cause Incorrect termination in the daisy chain configuratio
11. 13 Disk Number menu is displayed then press Enter 8 Use the button to select the number of disks to configure for the RAID Controller then press Enter NOTE Disk number does not include Hot Spare disk 9 Press Esc to return to the Main Menu 10 Press Y until the 2 SCSI Params menu is displayed then press Enter 11 Press Y until the 21 Set SCSI ID menu is displayed then press Enter 12 Use the Y button to select a SCSI ID for the RAID Controller then press Enter NOTE Default is SCSI ID O 13 Press Y until the 22 Termination menu is displayed then press Enter StorCase Technology Inc DS560 DS570 User s Guide Rev A04 Configuration 25 14 15 16 17 18 Use the Y button to enable disable the SCSI termination for the RAID Controller then press Enter NOTE Ifthe RAID Controller is at the end of the SCSI bus termination should be enabled If the RAID Controller is in the middle of a SCSI bus termination should be disabled Press Y until the 23 Tag Queuing menu is displayed then press Enter Use the Y button to enable disable the Tag Queuing for the RAID Controller then press Enter NOTE The default setting for Tag Queuing is enabled Tag Queuing allows the RAID Controller to process multiple requests which improve performance Press Y until the 224 Ultra and 225 Wide menus are displayed then press Enter Refer to Table 4 to set up the SCSI interface of the Host Table 4 SCSI Set Up
12. DOWN Enter Escape Power LED Button Button Button Button LED Figure 5 RAID Control Panel StorCase Technology Inc DS560 DS570 User s Guide Rev A04 Introduction 9 Chassis Rear Panel Figures 6 amp 7 NOTE If a module slot is to be left empty the filler plate provided must be installed Installation of the filler panel is necessary for proper cooling inside chassis e SCSI I O Connectors The DS570 comes equipped with two 2 Ultra160 68 pin HD connectors Host Ch 1 Connects to SCSI Host 1 Host Ch 2 Connects to SCSI Host 2 DB9 Connectors The DS570 comes equipped with two 2 DB9 serial connectors RS 232 Connects to a VT 100 ANSI terminal via a DB9 DB9 cable provided Refer to section Monitor Utility for further information MODEM Connects to a modem for Page FAX notification Refer to section System Params Menu for further information Power Supply Module s Dual 400W auto ranging power supply modules run in Shared Mode which allows both to operate at reduced wattage and lower operating temperature In the event that one power supply should fail the other will carry the full load Blower Vent s Two 2 adjustable dual speed blowers one in each power supply module provide ample cooling of chassis 79 CFM Total Module Handle s Provide a sturdy grip for the installation and removal of the power supply modules WARNING DO NOT USE MODULE HANDLES TO LIFT CHASSIS These
13. Func DS560 DS570 User s Guide Rev A04 StorCase Technology Inc 24 Configuration Configuring the RAID Controller The following information describes how to configure the RAID Controller for operation To configure the RAID Controller the user must first configure the RAID settings and the SCSI settings After these two steps are completed the RAID Controller will be seen as a normal SCSI disk to the host system Initial RAID Configuration This section provides instructions on how to set up a RAID configuration for the first time These steps may also be performed by the Monitor Utility Refer to section Monitor Utility for information on configuring and using this feature Quick Set Up 1 Make sure the RAID Controller is ON 2 Press Enter to display the Main Menu 3 Press Enter to open the 0 Quick Set Up menu 4 Press Y until the 01 Quick Set Up menu is displayed then press Enter 5 Press Y until the 011 Reconfirm menu is displayed then press Enter 6 Select YES to change the existing RAID configuration Single Host Configuration 1 Make sure the RAID Controller is ON 2 Press Enter to display the Main Menu 3 Press Enter to open the 1 RAID Params menu 4 Press Y until the 11 Re Conf RAID menu is displayed then press Enter 5 Press Y until the 12 RAID Level menu is displayed then press Enter 6 Select the listing 0 1 5 to configure for RAID Level then press Enter 7 Press Y until the
14. Inc 16 Installation Typical Dual Channel RAID Configuration NOTES The installation configuration and use of the SCSI IDE RAID Controller requires a certain level of expertise and experience on the part of the user integrator Since there are many configuration options and variables ie host platforms applications etc only general guidelines will be dis cussed in this User s Guide Refer to the Data Silo DS550 User s Guide Data Express DE90i A100 or DE110 User s Guide for additional operating and installation informa tion Also refer to the disk manufacturer s documentation for specific information regarding the disks to SCSI Host 1 VT 100 ANSI Terminal S_IDE1O to SCSI Er Host 2 External Modem Figure 10 Typical Dual Channel RAID Configuration StorCase Technology Inc DS560 DS570 User s Guide Rev A04 Installation 17 Optional Repeater Configurations Optional Repeaters are available to daisy chain additional Data Silo chassis together Figures 11 8 12 Contact StorCase for further ordering information to SCSI Host 2 Optional to SCSI Repeater E Host 1 VT 100 ANSI Terminal S_IDE15 Daisy Chain to A Another Chassis coo or Terminate External Modem Figure 11 Typical Dual Channel RAID Configuration with One Optional Repeater Installed DS560 DS570 User s Guide Rev A04 StorCase Technology Inc 18 Install
15. be reconstructed from corresponding data stripes on the remaining disk in the array RAID 3 provides excellent I O performance for applications that require high data transfer rates such as image processing video processing scientific data collection batch data processing or sequential reads and writes RAID 5 RAID 5 arrays contain redundant information in the form of parity data which is calculated block by block for all user data The parity information is distributed across the disks in the array similar to RAID 0 arrays and occupies the equivalent capacity of about one disk Data is interspersed with the parity information If one disk in the array fails the data on the failed disk can be reconstructed from the parity data and user data on the remaining disks Two disks must fail before the entire array fails The read performance of a RAID 5 array is excellent comparable to that of a RAID 0 array Write performance is lower than that of a RAID 0 array because write operation involves calculating and writing new parity data as well as writing the new user data Mixing Disks from Different Manufacturers or with Different Capacities An array can contain different models of IDE disks even disks with different capacities an array can include a 4GB disk and a 9GB disk However if disks with different capacities are mixed the logical capacity of all other disks in the array is determined by the smallest disk regardless of RAID lev
16. capacity required RAID 1 can tolerate mirroring multiple drive failures DS560 DS570 User s Guide Rev A04 StorCase Technology Inc 30 Configuration RAID Params Menu The RAID Params menu configures the RAID Controller for the different supported RAID levels NOTE Any changes made to 11 Re Conf RAID 12 RAID Level 13 Disk Number 14 Slice or 15 Stripe will permanently erase any data on disks Sub Menu Settings Options Default 11 Re Conf RAID NO YES No Use to change an existing RAID configuration 12 RAID Level 0 1 0 1 3 5 None 5 Use to specify RAID Level 13 Disk Number 8 6 4 2 8 Use to specify number of physical disks in the array 14 Slice 141 Slice O 148 Slice 7 MB Use to divide partition size 15 Stripe Size 128 64 32 16 8 128 Use to specify the size in blocks 1 block 512bytes of the data stripe written to the disks 16 Write Buffer Enable Disable Enable Use to buffer write operations using memory Helps improve the write performance for RAID 5 17 DMA Mode 0 5 5 Use to negotiate the highest DMA data transfer mode with the installed disks during initialization 18 LBA Mode Enable Disable Enable Use to enable disable LBA mode 19 Ultra DMA Enable Disable Enable Use to enable disable Ultra DMA function 1A Performance Sequential Random Random Use to specify R W StorCase Technology Inc DS560 DS570 User s Guide Rev A04 Configuration 31 SCSI Params Menu
17. receiving frame or if the carrier is removed from the receiving frame If the carrier is Installed but not Locked in the receiving frame a u will be displayed to indicate an unlocked condition The unit ID number is factory set to 0 on both DE110 receiving frames A small dot next to the unit ID number illuminates to indicate when the host computer is accessing the data on the DE110 carrier This dot will flash during communication with the host computer Figure 4B Activity Indicator Carrier Removed Carrier Installed Carrier Installed from Receiving Frame unlocked locked The number 2 shown above is for illustration purposes only It can be any valid unit ID number The letter u above middle will appear as illustrated 0064 Figure 4B DE110 Receiving Frame Unit ID Number and Activity Display DS560 DS570 User s Guide Rev A04 StorCase Technology Inc 8 Introduction SCSI to IDE RAID Control Panel Figure 5 Activity LED Indicates that data is being accessed Scroll UP DOWN Buttons Used to navigate through the RAID Controller menu Enter Button Used to select a menu option open a sub menu or select a value Escape Button Used to exit a sub menu and return to the previous menu Power LED Steady glow indicates normal power operation No glow indicates no A C power LCD Display Displays menu options and messages for configuration LCD Display Activity Scroll UP Scroll
18. the 142 Slice 1 MB to 148 Slice 7 MB repeat Steps 8 9 35 Press Esc to return to the Main Menu 36 Press Y until the 21 Primary SCSI menu is displayed then press Enter 37 Press Y until the 216 LUN Map menu is displayed then press Enter 38 Press Y until the 2161 LUN 0 menu is displayed then press Enter 39 Refer to Table 5 to set up LUN menu 40 Press Esc and Y until the 22 Secondary Host menu is displayed then press Enter 41 Repeat Steps 36 39 to select the Secondary Host 42 Press Esc to return to the Main Menu 43 Press Y until the 5 NVRAM menu is displayed then press Enter 44 Press Y until the 51 Update NVRAM menu is displayed then press Enter 45 Press Y until the YES option is displayed then press Enter 46 Press Y until the 53 Restart menu is displayed then press Enter NOTE This will automatically restart the RAID Controller 47 Press Y until the YES option is displayed then press Enter 48 Press Y until the 6 RAID Funcs menu is displayed then press Enter 49 Press Y until the 62 Init R5 R3 menu is displayed then press Enter 50 Press Y until the START option is displayed then press Enter NOTE The RAID Controller is now configured for Dual Host StorCase Technology Inc DS560 DS570 User s Guide Rev A04 Configuration 29 Array Management The unique RAID Controller array management firmware utilizes multi tasking real time kernel technology to manage the controller Additional features are r
19. AID 10 arrays commonly referred to as mirrored arrays disks are paired with both disks in the pair containing the same data When data is written to a mirrored array it is written twice once to each disk in the pair A RAID 1 array has only one set of paired disks A RAID 10 array has multiple pairs across which data is striped The read performance of RAID 1 arrays can be much greater than that of a single disk while the write performance is slightly lower In RAID 1 10 arrays both read performance and write performance are better than those of a single disk StorCase Technology Inc DS560 DS570 User s Guide Rev A04 Appendix B Array Basics 49 A mirrored array is also highly reliable because both disks in the pair must fail for the array to fail For example an array of five pairs can still maintain integrity even if five disks fail as long as each pair is left with one good disk The main disadvantage of a mirrored array is cost Since all disks must have a twin twice the number of disks must be used in the array capacity an eight disk array contains only four disks of usable capacity RAID 3 RAID 3 arrays contain redundant information in the form of parity data which is calculated block by block for all user data The user data is distributed across all but one of the disks in the array The parity data is written exclusively to the parity disk also known as check disk In the event of a disk failure the data can
20. D 7 years Enclosure Regulatory Approvals EMI FCC CE C tick Safety Agency CSA CSA US TUV S_IDEspecs3 StorCase Technology Inc DS560 DS570 User s Guide Rev A04 Appendix A Specifications Dimensions 47 4 58 16 3mm 23 87 15 36 606 3mm 390 1mm 8 06 204 7mm 1 17 29 7mm 6 98 177 3mm S_IDEO7 y 166 6 00 425 gt 7 75 Front View 42 2mm 152 4mm 108 0mm 196 9mm Mounting Holes for Optional Slide Rail Kit Figure A 1 Physical Dimensions DS570 Shown Dimensions are for reference only NOTE The DS560 and DS570 have same physical dimensional measurements DS560 DS570 User s Guide Rev A04 StorCase Technology Inc 48 Appendix B Array Basics Appendix B Array Basics The SCSI IDE RAID Controller allows the set up and management of disk arrays A disk array is a group of disks that appears to the system as a single virtual disk This is accomplished through software contained in the RAID controller RAID Redundant Array of Independent Disks refers to disk arrays in which part of the array storage capacity may be used to store redundant information The redundant information allows the restoration of user data if a disk in the array fails The host system views the controller as a single SCS
21. I disk drive It is actually an array of physical disks behind a RAID controller it is managed by software to appear as a single physical disk Depending on the array type the virtual disk has advantages in fault tolerance cost performance or a combination of these Array Types Array types are defined by their RAID level a number from 0 through 5 a higher RAID level does not necessarily indicate a higher level of performance or fault tolerance The RAID Controller allows the user to create the types of arrays proven to be the most useful for RAID applications RAID 0 1 0 1 also known as mirrored or RAID 10 3 and 5 RAID 0 Striped Disks In a RAID 0 array data is distributed also known as striped across the disks in the array The array appears to the server as one large disk with a capacity approximately equal to the combined capacity of the physical disks Because multiple reads and writes can be handled in parallel the input output performance of the array is much better than that of a single physical disk RAID 0 arrays do not store redundant data so they are not true RAID applications If one disk fails the entire array fails and all array data is lost The fault tolerance of a RAID 0 is less than that of any single disk in the array The term RAID 0 is widely used for these arrays however because they are conceptually similar to true RAID applications RAID 1 0 1 and 10 Mirrored Disks In RAID 1 RAID 0 1 and R
22. Inc DS560 DS570 User s Guide Rev A04 Configuration 21 Operation Mode The front panel LCD continuously displays the current status of the RAID Controller A typical display will look like the following DS5X0 0000000S Press Y Installed Memory MB Press Y RAID Capacity MBytes Press W Firmware Revision Press W Serial Number Press Y CPU Type i960 Press Y RAID Member Press W Disk 1 Press W Disk 8 Press Y RAID Level R5 Press W SCSI ID DS560 DS570 User s Guide Rev A04 StorCase Technology Inc 22 Configuration Mode Operation The SCSI to IDE RAID Controller operates in three 3 modes e Self Diagnostic Mode e Configuration Mode Operation Mode Self Diagnostic Mode To ensure flawless operation the RAID Controller has a built in self diagnostic utility Self Diagnostic Mode occurs automatically upon power up or after the RAID Controller has been reset During this mode all components are tested and any potential problems are reported The Self Diagnostic Mode runs three major diagnostic tests The first diagnostic includes testing the CPU and supporting core logic chips the internal bus memory SCSI controller and EIDE controllers The second diagnostic tests for th
23. RFR AT amp D Q1E Up to 38400 V 34 28 8 Multitech Multimodem AT amp DO amp E5E0 Up to 38400 2834ZDX Hayes Accura 288 AT amp D0 amp K4E0 38400 only V 34 FAX Practical Peripherals PM144MT II AT amp KA Up to 38400 GVC F 1128V T2 AT amp D0 amp B1 amp H2 38400 only US Robotics Sportster 28800 AT amp H2 amp 11 amp R1 amp B1 38400 only StorCase Technology Inc DS560 DS570 User s Guide Rev A04 Appendix C Troubleshooting 53 The front panel LCD displays alternating Zz characters Cause This occurs when the cache is full of write request data that has not been processed The controller will halt requests from the host to flush out data in the cache Fix None required The front panel LCD displays alternating Ww characters Cause This occurs when write requests in the cache are being processed The controller will also halt requests from the host Fix Verify that the Write Buffer option in the RAID Params Menu is enabled Increase cache memory if needed DS560 DS570 User s Guide Rev A04 StorCase Technology Inc 54 Appendix C Troubleshooting Error Messages Error events alert the user of any failures associated with the controller disk drives or chassis When an error event occurs the problem should be corrected IMMEDIATELY Table C 1 defines error messages and likely causes Error Message Table C 1 Error Messages Description Numbe
24. SS NN HBSS MESS I SS FESS NN NN NN NN NN NS BSNS on NN NN NN NN NN NS FNS on NN INN NN FESS FESS BESS BSS NN SS NN HBSS HBSS BSS ISS NS NN NS NS NN SS SS Au i i i on e e O S_IDE03 Figure 1 Data Silo SCSI to IDE Enclosure DS570 Shown DS560 DS570 User s Guide Rev A04 StorCase Technology Inc Introduction Chassis Front Panel Figures 2A amp 2B RAID Control Panel DE90 Drive Enclosure LEDs Key Lock Display amp Control Panel S_IDEO1 Figure 2A Data Silo DS560 Front Unit ID Number and Activity Display RAID Control Panel DE110 Drive Enclosure Indicator Key Lock Display amp Control Panel LLLLLLE 2222244 LLLLLLE 2222224 e LLLLLLE o KALALA o VILILLS 2224444274 2777774 E 224444271 e YLLLLLLE u X2244447 349 222472424 X2444414 e 2247774 VILLAS S_IDEO1A Figure 2B Data Silo DS570 Front Rev A04 DS560 DS570 User s Guide StorCase Technology Inc Introduction 5 RAID Control Panel Refer to Figure 5 Key Lock Drive Power Switch Performs three 3 functions The key lock assures proper seating of the device carrier within the receiving frame turns power to the device ON and OFF and prevents unauthorized removal or installation of the carrier For the computer to access data on the drive the key lock must be turned counterclockwise to the locked position
25. StorCase Technology Data Silo DS560 DS570 SCSI IDE RAID Enclosures User s Guide StorCase Technology Data Silo DS560 DS570 SCSI IDE RAID Enclosures User s Guide Part No D89 0000 0203 A04 January 2003 E Storcase CHN OLOGY A Kingston Technology Company StorCase Technology Inc 17600 Newhope Street Fountain Valley CA 92708 9885 Phone 714 438 1850 Fax 714 438 1847 DS560 DS570 User s Guide Rev A04 StorCase Technology Inc LIMITED WARRANTY STORCASE TECHNOLOGY Incorporated StorCase warrants that its products will be free from defects in material and workmanship subject to the conditions and limitations set forth below StorCase will at its option either repair or replace any part of its product that proves defective by reason of improper workmanship or materials Repair parts or replacement products will be provided by StorCase on an exchange basis and will be either new or reconditioned to be functionally equivalent to new This warranty does not cover any product damage that results from accident abuse misuse natural or personal disaster external power surge or failure or any unauthorized disassem bly repair or modification StorCase will not be responsible for any software firmware or other customer data stored within or interfacing with a StorCase product Duration of Warranty Seven Year Warranty The following StorCase products are covered by this warranty for
26. a period of seven 7 years from the original date of purchase from StorCase or its authorized reseller all Data Express removable device enclosures and all StorCase interface cables and accessories specifically intended for use with these products Data Silo Data Stacker and InfoStation products are covered by this warranty for a period of seven 7 years excepting the RAID controller power supply fan and blower components which are covered by the three year warranty described below Three Year Warranty The following StorCase products are covered by this warranty for a period of three 3 years from the original date of purchase from StorCase or its authorized reseller all Rhino JR external expansion chassis all RhinoJR removable drive enclosures and all RAID controller modules In addition the following components of the Data Express Data Silo Data Stacker InfoStation products are subject to warranty for a period of three 3 years all power supplies fans and blowers Warranty Claim Requirements To obtain warranty service the defective product must be returned to your local authorized StorCase dealer or distributor or with prior StorCase approval to the StorCase factory service center For defective products returned directly to StorCase a Return Material Authorization RMA number must be obtained by calling StorCase Customer Service at 714 445 3455 The RMA number must be prominently displayed on the outside
27. al which does not support ANSI color If using either O S select VT 100 for terminal emulation or use a third party software program such as Procomm for Windows Microsoft Windows 95 98 NT 2000 includes a program called Hyper Terminal that supports ANSI color The Monitor Utility is implemented with a VT 100 or ANSI terminal connected through the DB9 port on the rear of the DS570 chassis Figure 14 This utility is embedded in the firmware software loading is not required unless for upgrade purposes DB9 Connector Host Ch 1 RS 232 Host Ch 2 DB9 Connector MODEM Figure 14 DB9 Port Location To find HyperTerminal in Windows 1 Click on Start normally located at the bottom left of the Windows desktop 2 Go to Programs 3 Go to Accessories 4 Go to HyperTerminal DS560 DS570 User s Guide Rev A04 StorCase Technology Inc 40 Configuration Set the communications parameters as follows Table 8 Terminal Program Communications Parameters Setting Value Default Value Bav Rate A zo Stop Bits 1 2 1 Data Bits 7 8 8 Parity None Odd Even None Flow Control Software Flow Control XON XOFF Enabled S_IDEOS To start the Monitor Utility from the remote terminal or terminal emulation program press Ctrl D This will invoke the Monitor Utility Figure 15 At the top of the screen is the Model Number and Firmware version of the RAID Controller At the left is the LCD Dis
28. ammable firmware of the RAID Controller The RAID Controller should be OFFLINE disconnected from the host system when using this option DS560 DS570 User s Guide Rev A04 StorCase Technology Inc 38 Configuration Expanding the RAID Capacity The RAID Controller provides a Capacity Expansion function which allows the user to expand current RAID capacity when new disks are added NOTE The capacity of the newly added disk must be at least the same size or larger than the existing online disk capacity 1 Add the new disk to the RAID system 2 Turn ON the RAID Controller 3 Press Enter to display the Main Menu 4 Press Y until the 06 RAID Func menu is displayed then press Enter 5 Press Y until the 69 Expand Array menu is displayed then press Enter 6 Select from Disk 1 7 to expand for RAID capacity then press Enter 7 Select YES to verify expand function 8 Press Esc to return to the Main Menu 9 Press Y until the 01 RAID Params menu is displayed then press Enter 10 Press Y until the 14 Slice menu is displayed then press Enter 11 Press Y until the 142 Slice 1 menu is displayed then press Enter NOTE The new expand capacity will require a new slice 12 The LCD will display the new capacity StorCase Technology Inc DS560 DS570 User s Guide Rev A04 Configuration 39 Starting the Monitor Utility NOTES Microsoft Windows 3 x and Windows NT 3 5x include a program called Termin
29. ase call your reseller or StorCase at 800 435 0642 to arrange for a Return Material Authorization RMA StorCase cannot accept returns which do not display an RMA number on the outside of the package Return the unit with all the original packing materials Before removing any component from its packaging discharge any static electricity by touching a properly grounded metal object Serial Number The unit is labeled with a serial number This number must be reported to the StorCase Customer Service Representative in order to receive a Return Material Authorization RMA for warranty claims Locate the serial number label and record the number in the space provided below DS560 DS570 User s Guide Rev A04 StorCase Technology Inc 2 Introduction General Description CAUTION The DS560 DS570 chassis contains NO USER SERVICEABLE parts inside the unit Refer ALL servicing to qualified personnel NOTES The configuration and use of the SCSI to IDE RAID Controller requires a certain level of expertise and experience on the part of the user integrator Since there are many configuration options and variables ie host plat forms applications etc only general guidelines will be discussed in this User s Guide Refer to the Data Silo DS550 User s Guide Data Express DE90i A100 or DE110 User s Guide for additional operating and installation informa tion Also refer to the disk manufacturer s documentation for specific informati
30. ation to SCSI Host 2 Optional to SCSI Repeaters Host 1 VT 100 ANSI Terminal S_IDE13 i Daisy Chain to Another Chassis or Terminate Daisy Chain to External Another Chassis Modem or Terminate Figure 12 Typical Dual Channel RAID Configuration with Two Optional Repeaters Installed StorCase Technology Inc DS560 DS570 User s Guide Rev A04 Configuration 19 CONFIGURATION NOTES The installation configuration and use of the SCSI to IDE RAID Controller requires a certain level of expertise and experience on the part of the user integrator Since there are many configuration options and variables ie host platforms applications etc only general guidelines will be dis cussed in this User s Guide Refer to the Data Silo DS550 User s Guide Data Express DE90i A100 or DE110 User s Guide for additional operating and installation informa tion Also refer to the disk manufacturer s documentation for specific information regarding the disks Configuration Overview The SCSI to IDE RAID control panel Figure 13 allows for exploration of all configuration options However the LCD screen can only display limited amounts of information at a time To display all information on a larger terminal screen the RAID Controller can be accessed via a computer serial port female DB9 female DB9 cable provided Refer to section Monitor Utility for further information NOTE
31. d ue a ake sere ates 19 Configuration Overview seen ie y na eden eens aoa eis 19 Operation Mode 22 2 RE ea hee ate eh a a ae 21 Mode Operation 352 TDK n e ete cee N 22 Self Diagnostic Mode si ss 22 Configuration Mode 22428 wan Geter cda 22 Configuring the RAID Controller ia 24 Initial RAID Configuration eena eee eee EIA b kek eba dka Kek xakan ye nayn daku e 24 Quick S t UP iii ee A eee ane MM 24 single Host Configuration 23 20er 24 Single Host Configuration for Logical Units wwwmemammamamamiimaa 26 Dual Host Contig uration isrener aan 27 Array Management r DD Dr 29 RAIDiLevels ii E DD E E RA 29 RAID Params Menu 2 ia 30 SCSI Params Menu RS232 Params Menus masa use EE E TE 33 System Params Meni x sd ee ee 34 NVRAM Menu RAID Funcs Menu Expand RAID EG apatity een 38 Starting the Monitor Utility ect ama cates ee ab kine ren tee ceeds 39 Seleeting Mefit ODtlOnS 2x nan erneuern 41 StorCase Technology Inc DS560 DS570 User s Guide Rev A04 vii APPENDICES u 4 2 2 24a ae al Appendix A Specifications Dimensions Appendix B Array Basics ea Array TV Su she kiand este aa enden Mixing Disks from Different Manufacturers or with Different Capacities 49 Mixing Disks on Different RAID Controller Channele 49 Comparing RAID Levels un Haie Appendix C Troubleshooting
32. disable SCSI termination for controller 224 Speed Use to specify speed of Host SCSI interface 225 Wide Use to enable disable Wide SCSI feature 226 LUN Map 2261 LUN O 2262 LUN 1 2263 LUN 2 2264 LUN 3 2265 LUN 4 2266 LUN 5 2267 LUN 6 2268 LUN 7 Ultra3 Ultra2 Ultra Fast Enable Disable Disable Slice 0 7 Disable Slice 0 7 Disable Slice 0 7 Disable Slice 0 7 Disable Slice 0 7 Disable Slice 0 7 Disable Slice 0 7 Disable Slice 0 7 Use to divide RAID array into multiple logical units Default 0 Enable Ultra3 Enable Slice 0 Slice 1 Slice 2 Slice 3 Slice 4 Slice 5 Slice 6 Slice 7 StorCase Technology Inc DS560 DS570 User s Guide Rev A04 Configuration 33 RS232 Params Menu The RS232 Params menu configures the external serial ports of the RAID Controller The RAID Controller can communicate with a remote terminal refer to section Monitor Utility for further information NOTE The RAID Controller and remote terminal must be configured to the same communication settings baud rate stop bit data bit and parity Sub Menu Settings Options Default 31 Modem Port 311 Baud Rate 2400 4800 9600 14400 19200 19200 28800 57600 115200 312 Stop Bit 1 2 1 313 Data Bit 7 8 8 314 Parity None Odd Even None Use to specify the communication protocol between the controller and external modem Refer to Table 7 for modem port settings Table 7 Modem amp Terminal Port Se
33. e menu is displayed then press Enter NOTE Slice will allow you to divide the partition size 8 Press Y until the 141 Slice 0 MB menu is displayed then press Enter 9 Key in the desired capacity in Slice 0 then press Enter 10 Press Y to select the 142 Slice 1 MB to 148 Slice 7 MB repeat Steps 8 9 11 Press Esc to return to the Main Menu 12 Press Y until the 2 SCSI Params menu is displayed then press Enter 13 Press Y until the 216 LUN Map menu is displayed then press Enter 14 Press Y until the 2161 LUN 0 menu is displayed then press Enter 15 Refer to Table 5 to set up LUN menu Table 5 LUN Set Up Slice O Slice 1 Slice 2 Slice 3 Slice 4 Slice 5 Slice 6 Slice 7 16 Press Esc to return to the Main Menu 17 Press Y until the 5 NVRAM menu is displayed then press Enter 18 Press Y until the 51 Update NVRAM menu is displayed then press Enter 19 Press Y until the YES option is displayed then press Enter 20 Press Y until the 53 Restart menu is displayed then press Enter StorCase Technology Inc DS560 DS570 User s Guide Rev A04 Configuration 27 21 22 23 24 Press Y until the YES option is displayed then press Enter Press Enter to open the 6 RAID Funcs menu Press Y until the 62 Init R5 R3 menu is displayed then press Enter Press Y until the START option is displayed then press Enter NOTE The RAID Controller is now configured for logical units Dual Host Configuration
34. e presence of disks on each individual disk channel It also checks the functionality of each disk found The final diagnostic tests the RAID functionality Configuration Mode NOTE The RAID Controller should be OFFLINE disconnected from the host system when Configuration Mode is running Configuration Mode may be selected whenever the Enter button is pressed during Operation Mode or when the Monitor Utility is invoked from the remote terminal In Configuration Mode the user is able to modify the settings of the RAID Controller and perform different functions to the controller Entering a Password If the password check feature is enabled the user will be prompted to enter a password before proceeding the default password is 00000000 Refer to section System Params Menu for information on how to change the default password The user may use the front control panel buttons to enter the password Use the Y and A keys to scroll through the available characters then use the Enter button to select the character and move to the next position Once all the characters have been entered press the Enter button to access the Configuration Mode StorCase Technology Inc DS560 DS570 User s Guide Rev A04 Configuration 23 The Main Menu consists of six 6 categories as shown in Table 3 Table 3 Main Menu Options 0 Quick Setup 1 RAID Params 2 SCSI Params 3 RS232 Params 4 System Params 5 NVRAM 6 RAID
35. eal time load analysis online diagnostics event logging and broadcasting and device inventory management RAID Levels The RAID Controller supports RAID levels 0 0 1 1 3 and 5 Depending on the application that will be used each RAID level offers a difference in performance functionality and fault tolerance as shown in Table 6 Table 6 RAID Level Comparisons RAID Minimum ipti Level of Drives Description Pros Cons RAID 0 2 Data striping Highest No data protection if without performance one drive fails all data redundancy is lost RAID 1 2 Disk mirroring Very high High redundancy costs performance and twice the storage data protection capacity is required Good write performance RAID 3 3 Block level data Excellent Poorly suited for striping with performance for transaction oriented dedicated parity large sequential network applications drive data requests Single parity drives do not support multiple simultaneous read write requests RAID 5 3 Block level data Best cost and Write performance is striping with performance for slower than RAID 0 or distributed parity transaction RAID 1 oriented networks Very high performance and data protection Supports multiple simultaneous read writes Can also be optimized for large sequential requests RAID 10 3 Combination of Highest High redundancy costs RAID 0 1 RAID 0 data performance and twice the storage striping and data protection is
36. el To maximize disk capacity use disks of similar size Mixing Disks on Different RAID Controller Channels The RAID Controller Module has two drive channels An array can consist of disks on different channels of the same RAID controller DS560 DS570 User s Guide Rev A04 StorCase Technology Inc 50 Appendix B Array Basics Comparing RAID Levels Table B 1 illustrates the differences between the various RAID levels Table B 1 RAID Level Comparisons RAID Minimum ipti Level of Drives Description Pros Cons RAID 0 2 Data striping Highest No data protection if without performance one drive fails all data redundancy is lost RAID 1 2 Disk mirroring Very high High redundancy performance and costs twice the data protection storage capacity is required Good write performance RAID 10 3 Combination of Highest High redundancy costs RAID 0 1 RAID 0 data performance and twice the storage striping and data protection is capacity required RAID 1 can tolerate mirroring multiple drive failures RAID 3 3 Block level data Excellent Poorly suited for striping with performance for transaction oriented dedicated parity large sequential network applications drive data requests Single parity drives do not support multiple simultaneous read write requests RAID 5 3 Block level data Best cost and Write performance is striping with performance for slower than RAID 0 or distributed parity
37. ent of a failure Up to 2 pagers can be notified with customized codes Pages can be sent up to 20 times at intervals of up to 20 minutes Use the Page NOW option to send an immediate page 43 FAX Info 431 FAX 432 FAX Class 433 FAX1 No 434 FAX2 No 435 Repeat 436 FAX NOW Disable Enable Disable 1 2 1 Up to 16 numbers Up to 16 numbers 20 15 10 5 5 None None Use to enable disable fax notification in the event of a failure Up to 2 fax machines can be notified Faxes can be sent up to 20 times Use the FAX NOW option to send an immediate fax StorCase Technology Inc DS560 DS570 User s Guide Rev A04 Configuration 35 Sub Menu Settings Options Default 44 Company Info String 1 Up to 16 alphanumeric characters String 2 Up to 16 alphanumeric characters This information will appear at the top of the fax documents 45 Modem Init St AT amp D0 amp K4E0 Used to change the initialization command for the modem Change this option if the default string does not work with your modem NVRAM Menu The NVRAM Menu options control the configuration information Anytime a configuration change has been made the NVRAM must also be updated If a change causes an error or if the controller fails use the 52 Erase NVRAM option to restore default settings Use the Restart option to automatically reset the RAID Controller NOTES The RAID Controller should be OFFLINE disconnected from the host system when configuri
38. f refer to the drive manufacturer s documentation for further information NOTE Since specifications specifically pin assignments between drive manufacturers may vary please refer to your drive manufacturer s documentation for exact information regarding Cable Select configuration StorCase Technology Inc DS560 DS570 User s Guide Rev A04 Installation 13 Drive Installation for DS560 model only 1 Attach the I O cable from the drive carrier circuit board of the DE90i A100 to the drive Figure 8 2 Attach the 4 pin DC power cable from the rear distribution board to the drive Figure 8 Carefully insert the drive into the drive carrier at an angle cable end first Make sure none of the cables are pinched Lower the front of the drive carefully into place Fasten the drive into the carrier with the four 4 screws provided as shown in Figure 8 3 Install the cable cover provided by snapping into place Proceed to Step 4 oon page 15 Drive Cover Provided Disk Drive Not Included __ Power Cable VO Cable Drive Carrier 6 32 Phillips F H Screw 4 Total Figure 8 Drive Installation Assembly DS560 only DS560 DS570 User s Guide Rev A04 StorCase Technology Inc 14 Installation Drive Installation for DS570 model only 1 Attach the DC power cable from the Drive Carrier Board to the drive Figure 9 2 Carefully insert the drive into the carrier Slide the dr
39. gh the menu system Use the following information to navigate through the Monitor Utility menu options Table 9 Selecting Menu Options OUTPUT screen Menu Options Press Exit Esc Move Up t orA Move Down oz Select Enter Switch the MENU or Tab S_IDEOS DS560 DS570 User s Guide Rev A04 StorCase Technology Inc 42 Configuration This Page Left Blank Intentionally StorCase Technology Inc DS560 DS570 User s Guide Rev A04 43 APPENDICES DS560 DS570 User s Guide Rev A04 StorCase Technology Inc 44 Appendix A Specifications Dimensions Appendix A Specifications Dimensions Environmental Specifications Ambient Temperature Operating 0 C to 35 C Storage 40 C to 70 C Relative Humidity 10 to 80 10 to 90 Altitude 1000 to 10 000 ft 305m to 3048m 1000 to 40 000 ft 305m to 12195m Shock 2 10g Non condensing with maximum gradient of 10 per hour 2141 msec pulse width 1 2 sine wave Physical Specifications Rack Mount 60g Height 6 98 177 3mm Width 19 00 482 6mm Depth 23 87 606 3mm Weight 67Ibs 30 5kg 69lbs 31 4kg Includes front chassis handles 2 Total weight for DS560 including DE90s without drives installed 3 Total weight for DS570 including DE110s without drives installed Electrical 1 Dual A
40. handles are specifically designed for the installation and re moval of modules only Power Switch es Rocker switch es control power to the power supply module s AIC Power In Accepts U S and other available international standard power cords DS560 DS570 User s Guide Rev A04 StorCase Technology Inc 10 Introduction Blower Speed Selector Switch es Allow user to manually select between two speeds Low amp High for each blower HIGH speed factory default is recom mended for high performance 10K RPM and higher drives NOTE In the event a blower fails always set the speed of the remaining blower to HIGH Status LED s Green Steady glow indicates normal power supply blower operation OFF No glow indicates a fault in either the power supply or blower or both Refer to the Indicator and Control Panel LEDs on the front of the DS570 for further information Factory Reserved Allows the installation of future StorCase upgrade products Logic Card Allows easy access to the DS570 hot pluggable daughterboard refer to the Data Silo DS550 User s Guide for further information Factory 68 pin HD DB9 Reserved SCSI I Os Connectors Blower sen Vent ower a i f E 7 Power Supply Switch 3 _ Module Status A LED A C Power EBI o In l i _______ Captive y A B Screw Power Cord AGS Retainer Clip r S_IDE0B 4 Y Module Blower Speed Logic 400W Powe
41. hest quality most cost effective products available on the market and we need your comments to guide our efforts We look forward to hearing from you soon Date Your Name Address Telephone To mail this page carefully remove it from the manual fold it staple or tape it shut and drop itin the mail To FAX this page carefully remove it from the manual or make a photocopy and FAX it to us at 714 438 1847 Thank you for taking the time to help us make our products better DS560 DS570 User s Guide Rev A04 StorCase Technology Inc FOLD ALONG THIS LINE AND STAPLE SHUT NO POSTAGE NECESSARY IF MAILED IN THE UNITED STATES BUSINESS REPLY MAIL FIRST CLASS MAIL PERMIT NO 10686 SANTA ANA CA POSTAGE WILL BE PAID BY ADDRESSEE F StorGase TECHNOLOGY 17600 NEWHOPE STREET FOUNTAIN VALLEY CA 92708 9885
42. ive towards the Drive Carrier Board so that the I O connector on the drive mates with the connector on the Drive Carrier Board Figure 9 Make sure that the DC power cable is not pinched 3 Fasten the drive into place with four 4 6 32 Phillips Flat Hd screws Figure 9 Install the provided drive cover Figure 9 Proceed to Step 4 on page 15 Drive Cover Drive Not Included DC Power Cable Drive Carrier Board Drive Carrier ke 6 32 Phillips Flat Hd Screw 2 each u 86 32 Phillips Flat Hd Screw 4 each Figure 9 Drive Installation Assembly DS570 only StorCase Technology Inc DS560 DS570 User s Guide Rev A04 Installation 15 4 The drive carrier is now ready to be inserted into the receiving frame NOTE The lock on the Data Express receiving frame functions as a lock and a DC power switch for the carrier unit The lock must be engaged in order to supply power to the carrier and installed drive 5 Reboot the computer The new disks is now ready for use although it may have to be formatted or initialized prior to use with your operating system and applications software WARNING Unlocking the carrier unit switches DC power off to the drive Since disk drives require a short amount of time to spin down allow about 15 seconds before pulling the carrier unit out of the receiving frame to avoid possible damage to the drive DS560 DS570 User s Guide Rev A04 StorCase Technology
43. n or possibly a loose SCSI cable Fix For daisy chain configurations verify that only the SCSI host adapter and the last SCSI device is terminated DS560 DS570 User s Guide Rev A04 StorCase Technology Inc 52 Appendix C Troubleshooting Unable to access the RAID Controller after OS boots up Cause The RAID Controller might not be configured Fix Verify that the RAID Controller is configured for a RAID level If no RAID level is configured the OS will not detect the RAID Controller as a disk Unable to access the Configuration Mode using the remote terminal Monitor Utility Cause The terminal communication settings might not match the settings of the RAID Controller Fix Verify that the terminal communication settings of the remote terminal and the RAID Controller match Default settings for the RS 232 port is 19200 Baud 8 Data Bits 1 Stop Bit NO Parity and XON XOFF Flow Control Unable to send a Page or FAX using the MODEM port Cause The Page and FAX options might not be enabled or the default modem initialization string may not be compatible with your modem Fix Verify that the Page and FAX options are enabled Change the modem initialization string to match your modem refer to your modem manufacturer s documention for further information The following modem models require their own initialization strings Modem Model Initialization String Baud Rate FAX Class Motorola ModemSU
44. ng the NVRAM Menu Any changes made to NVRAM will permanently erase any data on disks The RAID Controller must be rebooted before any changes take effect Sub Menu Settings Options Default 51 Update NVRAM NO YES NO Use to store the settings for all options Any changes must be saved in NVRAM before taking effect 52 Erase NVRAM NO YES NO Use to clear the current settings of NVRAM and restore default settings 53 Restart NO YES NO Use to reset the RAID Controller The RAID Controller must be rebooted before any changes take effect DS560 DS570 User s Guide Rev A04 StorCase Technology Inc 36 Configuration RAID Funcs Menu NOTE Any changes made to 61 Format Disk 62 Init RAID and 63 R5 Check will per manently erase any data on disks Sub Menu Settings Options Default 61 Format Disk 611 Format Disk1 Stop Start Stop 612 Format Disk2 Stop Start Stop 613 Format Disk3 Stop Start Stop 614 Format Disk4 Stop Start Stop 615 Format Disk5 Stop Start Stop 616 Format Disk6 Stop Start Stop 617 Format Disk7 Stop Start Stop 618 Format Disk8 Stop Start Stop Use to low level format the disks This option is only available when the RAID Controller is unconfigured Low level formatting is not mandatory since most new disks do not require low level formatting Use only if disk is having problems 62 Init R5 R3 Stop Start Stop Use to configure a disk group for RAID 3 or 5 This is automatically done during the initial configu
45. nties for the identified products which are not stated herein including to the extent permitted by applicable law any implied warranty of merchantability or fitness for a particular purpose In no event will StorCase be liable to the purchaser or to any user of a StorCase product for any damages expenses lost revenues lost savings lost profits or any other incidental or consequential damages arising from the purchase use or inability to use a StorCase product even if StorCase has been advised of the possibility of such damages ER Copyright 2003 StorCase Technology All rights reserved All registered BO A trademarks are the property of StorCase Technology All other logos and trademarks Y are properties of their respective companies DS560 DS570 User s Guide Rev A04 StorCase Technology Inc F Storcase TECHNOLOGY A Kingston Technology Company Declaration of Conformity Company Name Corporate Office Address Manufacturing Address Product Name Model Number Conforms to the following standards EMC Directives 89 336 EEC Low Voltage Directive 73 23 EEC Safety Standards CSA NRTLIC TUV EMI Standards EMC Standards Year of Manufacture Signature Full name Position StorCase Technology Inc 17600 Newhope Street Fountain Valley CA 92708 17600 Newhope Street Fountain Valley CA 92708 Data Silo DS560 amp DS570 S30G10X EN 50081 1 1992 Generic Emi
46. of the return package Shipments must be freight prepaid and insured and must include the product serial number a detailed description of the problem experienced and proof of the original retail purchase date Products must be properly packaged to prevent damage in transit Damage resulting from improper packaging will not be covered by this warranty The StorCase factory service center is located at 17650 Newhope Street Receiving Dock Gate 4 Fountain Valley CA 92780 U S A StorCase Technology Inc DS560 DS570 User s Guide Rev A04 Free Technical Support StorCase provides free technical support If you experience any difficulty during the installation or subsequent use of a StorCase product please contact StorCase s Technical Support Department prior to servicing your system This warranty covers only repair or replacement of defective StorCase products as described above StorCase is not liable for and does not cover under warranty any costs associated with servicing and or installation of StorCase products StorCase Technical Support can be reached in the U S at 714 438 1858 or toll free at 888 435 5460 U S and Canada only StorCase European Technical Support can be reached in the U K at 44 0 1932 738900 Disclaimers The foregoing is the complete warranty for the products identified above and supersedes all other warranties and representations whether oral or written StorCase expressly disclaims all warra
47. on regarding the disks The StorCase Technology Data Silo DS560 and DS570 SCSI to IDE RAID enclosures Figure 1 are a cost effective high performance RAID solution incorporating the Data Silo expansion chassis and Data Express removable drive enclosures The DS560 provides rugged and reliable housing for one 1 SCSI to IDE RAID controller and eight 8 DE90i A100s while the DS570 provides rugged and reliable housing for one 1 SCSI to IDE RAID controller and eight 8 DE110s Product Features Supports RAID levels 0 1 0 1 3 and 5 e O S independent no special software drivers required Supports dual Ultra160 SCSI channels Supports up to eight 8 Ultra ATA 100 IDE drives Online Capacity Expansion OCE allows adding drives without interruptions e 128MB of PC 100 or PC 133 Compatible SDRAM 144 pin SODIMM memory module Supports Automatic Hot Swap Hot Spare and Drive Rebuild Supports up to 8 LUNs Supports Page FAX notification event Supports daisy chaining with optional repeater kit StorCase Technology Inc DS560 DS570 User s Guide Rev A04 Introduction 3 This User s Guide describes the basic steps required to use the StorCase Data Silo SCSI to IDE RAID enclosure This guide supplements documentation provided with the Data Silo DS550 Data Express DE90i A100 and Data Express DE110 Ma e Li Si ola ja a gt li e oe e NN HB SS NS HBSS BB SS BB SS N L NN HB
48. play window The information displayed here also appears on the front LCD display Below is the Menu window with the Main Menu options To the right is the OUTPUT window that shows more detailed information about the RAID Controller At the bottom of the screen is the navigation legend 1 MENU Main Menu 110 Quick Setup 111 RAID Params 112 3C3I Params 113 R3232 Params 114 System Params 115 NVRAM l 116 RAID Funcs l IDISK 6 not installed Use LBA Mode DISK 8 not installed IDISK 7 not installed IDISK 5 not installed DISK 1 MAXTOR 6102071 I C H 3 M 39813 16 63 DMA Mode 0x84 4 IDISK 4 MAXTOR 6L020J1 I C H 3 M 39813 16 63 IDMA Mode 0x84 4 IDISK 2 MAXTOR 6L020J1 C H 3 M 39813 16 63 DMA Mode 0x84 4 DISK 3 MAXTOR 6L020J1 C H 8 M 39813 16 63 DMA Mode 0x84 4 Use NVRAM config info D3570 I RAID Member Disk 12 o AZ Move Cursor ESC Exit Enter Enter Tab Switch to Output Area Figure 15 Monitor Utility Screen 16 16 16 RAIDO Stripe 128 q 3 3 Q Q 3h Q Q 4 Q Q e e o KK ezo lt StorCase Technology Inc DS560 DS570 User s Guide Rev A04 Configuration 41 Selecting Menu Options Configuring the RAID controller via the Monitor Utility is similar to the LCD Display However the Monitor Utility allows for easier navigation throu
49. r Handle Selector Switch Card Supply Module Figure 6 Rear Panel StorCase Technology Inc DS560 DS570 User s Guide Rev A04 Introduction 11 DB9 Connector Host Ch 1 RS 232 Host Ch 2 DB9 Connector MODEM Figure 7 Enlarged View of I O Panel DS560 DS570 User s Guide Rev A04 StorCase Technology Inc 12 Installation INSTALLATION CAUTION The DS560 DS570 chassis contains NO USER SERVICEABLE parts inside the unit Refer ALL servicing to qualified personnel NOTE Refer to the Data Silo DS550 User s Guide Data Express DE90i A100 or DE110 User s Guide for additional operating and installation informa tion Also refer to the disk manufacturer s documentation for specific information regarding the disks Drive Preparation 1 Remove the drive from its protective packaging 2 Plastic Drive Bezel If the drive came equipped with a plastic front bezel it must be removed before installing the drive into the drive carrier 3 Master Slave Drive Selection DS560 only In most cases your drive will be factory configured as a Master Ultra ATA 100 drive using a jumper plug on the drive itself No configuration changes are required DS570 only In most cases your drive will be factory configured as a Master Drive using a jumper option on the drive itself StorCase however recommends reconfiguring the drive to Cable Select instead This can be done by configuring the jumper option on the drive itsel
50. r of disks found y needed z Number of disks found y does not match the number of disks configured for Number of disks z is required Disk x not installed Disk x is not installed or is unable to be accessed Disk x previously removed Disk x was removed due to a failed disk or by user Too many RAID members failed The minimum number of disks required for the RAID configuration failed to initialize RAID not configured RAID cannot be configured due to lack of good disks available or RAID has not been configured Disk x format ERROR Disk x failed during format Possible bad disk Init RAIDS ERROR RAID 5 initialization failed Possible bad disk Use Disk Check to identify faulty disk Disk x add ERROR Disk x being added failed Possible bad disk Use Disk Check to identify faulty disk Parity ERROR blk a A parity byte was unable to read write Blk a is the block sector on the disks that failed Possible bad disk RAID 5 Check ERROR The R5 Check function failed Possible incorrect RAID configur ation or not initialized StorCase Technology Inc DS560 DS570 User s Guide Rev A04 Appendix C Troubleshooting 55 Error Message Table C 1 Error Messages cont d Description ALI modem operations are cancelled User stopped modem from sending a page or FAX notification Training FAIL FAX Class 1 support
51. ration of R5 R3 63 R5 R3 Check Stop Start Stop Use to verify the R5 R3 configuration This option should be performed during the initial configuration of R5 R3 64 Beeper Clear Enable Disable Enable Use to enable disable the audible alarm StorCase Technology Inc DS560 DS570 User s Guide Rev A04 Configuration 37 Sub Menu Settings Options Default 65 Stop Modem NO YES NO Use to stop a Page or FAX notification from sending Use this option to stop receiving the Page or FAX notification after notification has been acknowledged 66 Add Disk Disk 1 8 None Use to add a disk to an existing configuration 67 Remove Disk Disk 1 8 None Use to remove a disk from an existing configuration Allows the safe shutdown of a potentially faulty disk The drive will be removed from the configuration and the spare drive if available will automatically be added Once the drive has been removed use 66 Add Disk to add the new disk to the configuration 68 Statistic None None Use to view the current settings saved in NVRAM such as Statistical analysis of the R W operations and percentage of cache hits This information is only viewable using the Monitor Utility from a remote terminal 69 Expand Array 691 1 Disk NO YES NO 692 2 Disk NO YES NO 693 3 Disk NO YES NO 694 4 Disk NO YES NO 695 5 Disk NO YES NO 696 6 Disk NO YES NO 697 7 Disk NO YES NO Use to expand new capacity 6A Update ROM None None Use to update the progr
52. ssion EN 55022 CISPR22 Class A EN 61000 3 2 Harmonic Current EN 61000 3 3 Voltage Fluctuations and Flicker EN 55024 1998 ITE Immunity IEC 61000 4 2 IEC 61000 4 5 IEC 61000 4 3 IEC 61000 4 6 IEC 61000 4 4 IEC 61000 4 8 IEC 61000 4 11 EN 60950 CAN CSA C22 2 No 60950 UL 60950 Third Edition EN 60950 2000 FCC Part 15 Class A AS NZS 3548 Information Technology Equipment StorCase Technology Inc DS560 DS570 User s Guide Rev A04 Federal Communications Commission FCC Statement RADIO FREQUENCY INTERFERENCE STATEMENT You are cautioned that changes or modifications not expressly approved by the party responsible for compliance could void your authority to operate that equipment This device complies with part 15 of the FCC rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation SVR oN BoD Important Safety Instructions Read all these instructions Save these instructions for later use Follow all warnings and instructions marked on the product Do not use this product near water This product should be operated from the type of power source indicated on the marking label If you are not sure of the type of power available consult your dealer or local power company Do not attempt to service this produc
53. t yourself as opening or removing covers may expose you to dangerous voltage points or other risk Refer all servicing to service personnel Wichtige Sicherheitshinweise Diese Hinweise sollten vollst ndig durchgelesen werden Diese Hinweise f r einen sp teren Gebrauch aufbewahren Allen auf dem Ger t angebrachten Warnungen und Hinweisen folgen Das Ger t nicht in der N he von Wasser verwenden Das Ger t nur mit dem Aufkleber bezeichneten Netzspannung betreiben Bei Fragen ber die Art der Netzspannung sollte der H ndler oder das Energieversorgungsunternehmen zu rate gezogen werden Nicht versuchen das Produkt selbst zu reparieren In allen Produkten existieren gef hrliche elektrische Spannugen Nicht das Geh use ffnen Wartungsarbeiten nur von qualifiziertern Kundendienstpersonal ausf hren la en DS560 DS570 User s Guide Rev A04 StorCase Technology Inc vi Table of Contents INTRODUCTION i mi a Ee a ay ef adas ME 1 Packaging Information cocos yda dela ai eb 1 Serial Number General Description Ghassis Front Panel a iaa 4 SCSI IDE RAID Control Panel kk kk 8 iGhassis Ram Rani sumi is bok ee ae e as cada N 9 INSTALLATION s gt AA o EE ICO AA en Drive Preparation Drive Installation DS560 Drive Installation DS570 Sits Typical Dual Channel RAID Configuration Optional Repeater Kit Configurations CONFIGURATION ed ia pea tate
54. ting for Tag Queuing is enabled Tag Queuing allows the RAID Controller to process multiple requests which improve performance Press Y until the 214 Ultra and 215 Wide menus are displayed then press Enter Refer to Table 4 to set up the SCSI interface of the Host DS560 DS570 User s Guide Rev A04 StorCase Technology Inc 28 Configuration 19 Press Esc and Y until the 22 Secondary Host menu is displayed then press Enter 20 Repeat Steps 11 18 to select the Secondary Host 21 Press Y until the 5 NVRAM menu is displayed then press Enter 22 Press Y until the 51 Update NVRAM menu is displayed then press Enter 23 Press Y until the YES option is displayed then press Enter 24 Press Y until the 53 Restart menu is displayed then press Enter 25 Press Y until the YES option is displayed then press Enter NOTE This will automatically restart the RAID Controller 26 Press Enter to open the 6 RAID Funcs menu 27 Press Y until the 62 Init R5 R3 menu is displayed then press Enter 28 Press Y until the STOP option is displayed then press Enter 29 Press Esc to return to the Main Menu 30 Press Enter to open the 1 RAID Params menu 31 Press Y until the 14 Slice menu is displayed then press Enter NOTE Slice will allow you to divide the partition size of RAID Controller 32 Press Y until the 141 Slice 0 MB menu is displayed then press Enter 33 Key in the desired capacity in Slice 0 then press Enter 34 Press Y to select
55. ttings Parameter Value Default Value 2400 4800 9600 14400 19200 Baud Rate 28800 38400 57600 115200 19200 Stop Bits 1 2 Data Bits 7 8 Parity None Odd Even 32 Terminal Port 321 Baud Rate 2400 4800 9600 14400 19200 19200 28800 57600 115200 322 Stop Bit 1 2 1 323 Data Bit 7 8 8 324 Parity None Odd Even None Use to specify the communication protocol between the controller and remote terminal Refer to Table 7 for terminal port settings DS560 DS570 User s Guide Rev A04 StorCase Technology Inc 34 Configuration System Params Menu The System Params menu configures the internal operation of the RAID Controller Sub Menu 41 Password Info 411 Passwd Check 412 Set Passwd Settings Options Default Disable Enable Enable Up to 8 characters 00000000 Use to enable disable password check when entering Configuration Mode Use 412 Set Passwd to change the default password 42 Pager Info 421 Paging 422 Pager1 No 4221 Tel No 4222 Pin No 423 Pager2 No 4231 Tel No 4232 Pin No 424 Code 4241 Part 1 4242 Part 2 425 Repeat 426 Interval 427 Page NOW Disable Enable Disable Enter pager to notify 16 characters 16 characters Enter pager to notify 16 characters 16 characters Enter the code to display on pager 16 characters 16 characters 20 15 10 5 5 20 15 10 5 5 None None Use to enable disable paging notification in the ev
56. uto Ranging 400W Power Supply Modules Specifications AC Input 100 240VAC 60 50Hz DC Output Continuous 5V at 21 5A 12V at 24 5A DC Output Peak 12V at 38 A 15 sec max Dual power supplies operate in shared mode Chassis Reliability Maintainability MTBF 250 000 Hours Preventive Maintenance Power Supply Blower Modules Air Flow Total for 2 Blowers S_IDEspecs1 StorCase Technology Inc DS560 DS570 User s Guide Rev A04 Appendix A Specifications Dimensions 45 StorCase DS560 DS570 SCSI to IDE RAID Enclosure of BaySupported of Drive Carriers Included Max of Drives Supported Max Storage Capacity Based on 120GB Drives Hot Swappable LED Status Indicators Interfaces SCSI Protocol Transfer Rate IDE Protocol Transfer Rate User Interface LED Read Out and Control Panel of Power Supplies Redundant Hot Swappable of Blowers Redundant Hot Swappable Speed Variable of I Os Max of Configurable 1 0 Channels LVD SE Ultra160 160MB sec ATA 5 100MB sec Yes 2 Yes Yes High Low 2 2 S_IDEspecs2 DS560 DS570 User s Guide Rev A04 StorCase Technology Inc 46 Appendix A Specifications Dimensions StorCase DS560 DS570 SCSI to IDE RAID Enclosure Remote Terminal Yes via RS 232 Port Audible Alarm Yes Standard 19 Rack Mount Height 4U Technical Support Toll Free Warranty 3 Years RAI

StorCase 8 Bays Data Silo DS570 SCSI Drive Case

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