Zyxel Prestige 2000W
Contents
1. Save Message 1 Record Greeting 1 Record Greeting 7 Delete Message 2 Play Greeting 2 Play Greeting 2 Play or Repeat 3 Default Greeting 3 Default Greeting Message Previous Menu Previous Menu 1 Access Voice Mai l l ar Record Name 4 a Repeat Menu Repeat Menu 4 Call Forwarding 5 aa 8 Change Passcode En 9 9 Exit Voice Portal Ed ga Previous Menu 6 Next Message i 8 Call Sender 7 For first time users the Repeat Menu Es 9 Additional Options default passcode is 0000 Previous Menu Repeat Menu Feature Access Codes These codes provide a quick way of using your BroadVoice phone line services Incoming Call Access Codes 72 Call Forwarding Always Activation automatically redirects all incoming calls to another destination number Dial 72 and at the prompt enter the destination phone number followed by the pound key A recording indicates successful forwarding 73 Call Forwarding Always Deactivation cancels Call Forwarding Always feature A recording indicates successful deactivation when this code is dialed All calls will now be answered by your handset Page 16 ZyXEL P 2000W Quick Start Guide 90 Call Forwarding Busy Activation automatically redirects all incoming calls to another destination number when your phone is busy Dial 90 and at the prompt enter the destination phone number A recording indicates successful forwarding2. 91 Call Forwarding Busy Deactivation cancels Call Forwarding Busy feature A recording indicates successful deactivation when this code is dialed When your phone is busy the caller will hear a busy signal 92 Call Forwarding No Answer Activation automatically redirects all incoming calls to another destination number when you do not answer your phone Dial 90 and at the prompt enter the destination phone number A recording indicates successful forwarding 93 Call Forwarding No Answer Deactivation cancels Call Forwarding No Answer feature A recording indicates successful deactivation when this code is dialed Your phone will ring until you answer it or the caller is forwarded to the voice mail system Outgoing Call Access Codes 65 Calling Line ID Delivery per Call when you have Line ID Blocking enabled you may not be able to call parties that deny calls from blocked IDs This code cancels the blocking of your phone number to the caller for one call only Dial 65 followed by the number you wish to call The called party will be able to see your phone number for this call only 66 Last number Dialed redials the last number you called Simply dial 66 and the phone does the rest 67 Calling Line ID Delivery Blocking per Call for one call only prevent your phone number from being displayed by the party you call Dial 67 followed by the number you wish to call The called party will receive yo
3. seconds to two minutes If the phone s LCD displays Registered then proceed to Section 5 Making and Receiving Calls Otherwise continue to the next section Page 10 ZyXEL P 2000W Quick Start Guide 3 Connect the Phone to your Wireless Network If the screen displays Net failed with an error code the phone is not connected to your wireless network Use these steps to get your phone connected From the main menu screen press Left Selector key al to enter the Menu options Scroll to 7 Wireless using the Down Arrow key 8 and press the Left Selector key button again Select 1 Site Survey with the Left Selector key Your device will now scan for all the available wireless networks The number next to the network names 4 Network Mode indicates the signal strength percentage select Back er PRA Td A Sn ine rol of bi 1 uu ig a dd TT Find your wireless network name using the Up and Down Arrow keys Ifa W appears next to the network name or if you know WEP encryption is required for your network then skip to the next section Setting up WEP on your Phone Otherwise continue to the next step Page 11 ZyXEL P 2000W Quick Start Guide Press the Left Selector key to choose your wireless network The phone will display OK and return to the Wireless Menu Press the Right Selector key twice to save your new seit
4. Interface please refer to the P 2000W s User s Guide in the included CD or visit ZyXEL website http www us zyxel com product for the latest version Page 21 ZyXEL P 2000W Quick Start Guide Support If your phone is experiencing service or account related issues please contact BroadVoice for assistance BROADVDICE Live Customer Support 24 Hours a Day x 7 Days a Week Phone 978 418 7300 or 611 from your BroadVoice phone Email support broadvoice com http www broadvoice com If you re having problems with your P 2000W hardware please contact ZyXEL Technical Support ZYXEL Communications Inc Monday Friday 6am 8pm Pacific Weekend Holiday 8am 6pm Pacific Toll Free 800 978 7222 Fax 714 632 0858 Email support zyxel com http www us zyxel com support Thanks for choosing EROADW OICE and ZyXEL BroadVoice and the BroadVoice logo 2006 BroadVoice Inc All rights reserved ZyXEL the ZyXEL supergraphic and the ZyXEL logo 2006 ZyXEL Communications Inc All rights reserved Page 22
5. P 2000W_V2 VoIP Wi Fi Phone Quick Start Guide sion BV 1 1 2006 BROADVOICE ZyXEL P 2000W Quick Start Guide Please Read his First Thank you for purchasing this ZyXEL VoIP Handset To start using this phone you will need a BroadVoice account If you have already subscribed to BroadVoice and have received this box as a result of that order simply follow the steps in this Quick Start Guide to get set up lf you purchased this device from a BroadVoice retail partner you will need to activate a new BroadVoice account before you proceed through this Quick Start Guide To subscribe simply visit www broadvoice com with your web browser and follow the instructions there to set up your account Page 2 ZyXEL P 2000W Quick Start Guide About ZyXEL Founded in 1989 as a modem developer ZyXEL is now one of the world s leading broadband hardware solutions specialists As a broadband industry leader ZyXEL has developed state of the art Voice over IP technology offering complete and full featured VolP Equipment for our customers needs You can find more info about ZyXEL and our other products at www us zyxel com Thanks for choosing ZyXEL Welcome to BroadVoice We are pleased to have you as a new subscriber This Quick Start Guide is designed to help you install your new wireless ZyXEL handset and start making calls in no time This guide will also show you how to use Broadvoice s calling features such as Ca
6. correctly and verify your wireless router s wireless settings Not Registered message If the screen displays Not Registered the phone is connected to your network but can t reach BroadVoice Verify your Internet connection is up Not Registered and your that BroadVoice account settings are correct See Section 2 for more information Page 20 ZyXEL P 2000W Quick Start Guide Rebooting your Equipment Sometimes it may be necessary to reboot your equipment after setup to get things working Use these following steps to reboot your equipment properly 1 Power down your computer wireless router P 2000W handset and broadband modem 2 After 30 seconds 1 minute power up your broadband modem Wait for the modem to boot up 3 Once your modem has booted up power up your wireless router Wait for the router to boot up 4 Power on your computer Once it s booted up use your web browser to verify that you have an Internet connection 5 Power up your P 2000W handset and wait for it to boot up Once it s booted up try placing a call 6 If problems still persist call BroadVoice Customer Support at 978 418 7300 Additional Settings The phone can also be programmed through its web interface which you can use from your computer s web browser For more information on how to set up your phone s Address Book Speed Dial Multiple Profiles and other advanced settings from the phone Web
7. e P 2000W cannot connect to the wireless network Move the P 2000W closer to your wireless router or connect to another wireless signal There may also be radio interference from a microwave oven 2 4 GHz cordless phone another wireless network etc Stop or avoid the source of the interference No Dial Tone Make sure your phone displays the word Registered on its LCD screen If your phone displays Net Fail DHCP repeat the phone s setup steps in Section 3 Connect the Phone to your Wireless Network and section 4 Setting Up WEP on your Phone If your phone displays Not Registered repeat the phone s setup steps in section 2 Setting up BroadVoice on your Phone Otherwise reboot your equipment as described in the Rebooting your Equipment section Page 19 ZyXEL P 2000W Quick Start Guide Phone Does Not Ring Ensure that the ring volume on the handset is turned up by using the Left Selector key to enter the phone s Menu Use the Up and Down Arrow keys to go to menu 6 Settings then menu 3 Ringer Volume If the phone s volume is on and turned up reboot your equipment as described in the Rebooting your Equipment section Fast Busy Signal Reboot your equipment as described in the Rebooting your Equipment section Net failed message If the screen displays Net failed the phone cannot connect to your wireless network Verify you performed the steps in Sections 3 and 4
8. e your Phone Remove the battery cover Press down on the silver button and slide the battery cover with your other hand as shown Insert battery as shown Insert the bottom of the battery first and push the top of the battery into the phone Place the battery cover back on as shown Then slide the cover towards the top until it clicks into place To charge your phone remove the gray rubber cover on the bottom of the phone Plug the included power adapter into a wall outlet and plug the other end into the phone s power jack as shown below The OK key on the phone will turn bright red The included battery comes fully depleted and takes 2 hours to fully charge When fully charged the red OK key will turn off You can still setup and use the phone while it is charging Once the phone is fully charged the battery provides approximately 3 5 hours of talk time and 21 22 hours of standby time Please remember to reconnect the phone to its power adapter when not in use Page 8 ZyXEL P 2000W Quick Start Guide 2 Setting Up BroadVoice on your Phone ZyXEL has partnered with BroadVoice to provide you with VoIP service allowing you to make and receive voice calls over the Internet You will need the MAC Address from the phone for your BroadVoice account which can usually be found on the bottom of the phone s box near the UPC code The MAC address should begin with 00A0C5XXXXXX
9. ill appear on the LCD Screen indicating your phone is saving the new settings Your phone will now reboot Once the phone reboots it should connect to your wireless network and obtain an IP address This can take from 30 seconds to two minutes When finished WE if the LCD Screen displays Registered you can Registered now proceed to Section 5 Making and Receiving Calls Otherwise see the next step If the screen displays Not Registered or Net failed with an error code please retry the steps in Sections 3 and 4 Otherwise proceed to the Troubleshooting and Support sections of this guide Page 14 ZyXEL P 2000W Quick Start Guide 5 Making and Receiving Calls To make a call first ensure that the main menu displays Registered Then dial the desired number using the keypad and press the green Call kev E Press the red Power End key to terminate the call To receive a call press the green Call key Press the red Power End key to end the call To adjust the volume on the phone use the Volume Up key Hane Volume Down key H on the left side of the phone Page 15 ZyXEL P 2000W Quick Start Guide Voice Messaging To access your voice mail and greeting options use the chart below as a quick reference Voice Portal To access your voice portal from your BroadVoice Line Dial 86 Enter passcode followed by Voice Portal Menu
10. ings An hourglass will appear on the LCD Screen indicating your phone is saving the new settings Your phone will now reboot Once the phone reboots it should connect to your wireless network and obtain an IP address This can take from 30 seconds to two minutes When finished the LCD Screen should display Registered Proceed to Section 5 Making and Receiving Calls If the screen still displays Net failed with an error code please retry the steps in this section Also verify the wireless security settings on your HCP wireless router If WEP is required proceed to the Mann times next section Setting up WEP on your Phone After powering on the LCD Screen may display Not Registered indicating the phone connected to your network but can t connect to BroadVoice through the Internet In this case please retry Section 2 Setting Up BroadVoice on your Phone Otherwise proceed to the Troubleshooting and Support sections of this guide Page 12 ZyXEL P 2000W Quick Start Guide 4 Setting Up WEP on your Phone Optional If you use Wired Equivalency Protection WEP to protect wireless traffic on your network follow these steps to connect your P 2000W to your wireless network Continuing from the previous section press the Left Selector key to choose your wireless network The phone will display OK and return to the Wireless Menu Scroll to 6 WEP Select using the Up Arro
11. ll Forwarding Call Waiting and so forth You can also change your advanced settings by logging onto the BroadVoice Account Portal online using your account username and password you choose when you sign Up lf you need more help or assistance you can call BroadVoice Customer Support Center at 978 418 7300 or by dialing 611 from your phone once your BroadVoice service is set up BroadVoice Customer Support is available 24 hours a day 7 days a week You can also find more information online at www broadvoice com What s in the box The box should contain ZyXEL P 2000W Wireless VoIP Handset This Quick Start Guide AC Power Supply A Lithium lon Battery Pack for the phone ACD with the complete User s Guide and other information Page 3 ZyXEL P 2000W Quick Start Guide Before You Begin Before you can begin using Your P 2000W Phone you will need A 802 11b or 802 119 wireless router An existing High Speed Internet connection DSL Cable Satellite etc A computer with a web browser for BroadVoice sign up at www broadvoice com High Speed Internet Access Internet Wireless Router Web browser For BroadVoice sign up Page 4 ZyXEL P 2000W Quick Start Guide Getting to Know Your P 2000W VoIP Wi Fi Phone 1 10 11 LCD Screen This screen is used to display information and navigate the phone s menus Left Selector key Les This key is used to select menu options fro
12. m the LCD Screen It is also a shortcut to the phone s Menu system Right Selector key F This key is used to select menu options from the LCD Screen Itis also a shortcut to the phone s Address Book Arrow keys This key is used to navigate through the P 2000W s menus using the LCD Screen OK key OK This key is used to select menu options from the LCD Screen The green Call key is used to initiate or receive voice calls Power End key The red Power End key is used to turn the phone On and Off It is also used to end voice calls 6 Alphanumeric keypad These keys are used to enter letter numbers and symbols into the phone Headset Jack Connection for optional headset located underneath rubber cover Volume keys The Volume Up i key increases earpiece volume and the Volume Down earpiece volume Power jack Connect the phone s power adapter here to charge the battery located underneath rubber cover Page 5 ZyXEL P 2000W Quick Start Guide am 3 E TT Ta i i O mm m om a L ee eee r E o A E 11 T so a Page 6 ZyXEL P 2000W Quick Start Guide Ready to start talking Follow these quick steps to get started 1 Charge your Phone 2 Setting Up BroadVoice on your Phone 3 Connect the Phone to your Wireless Network 4 Setting Up WEP on your Phone Optional 5 Making and Receiving Calls Page ZyXEL P 2000W Quick Start Guide 1 Charg
13. o Not Disturb DND Activation automatically forwards incoming calls to your voice mail Dial 78 and a message will indicate successful activation incoming calls automatically forward to your voice mail the phone will not ring f your voice mail has not been set up the caller will instead hear a busy signal 79 Do Not Disturb DND Deactivation deactivates the Do Not Disturb service Simply dial 79 and a message will indicate successful activation your calls will be received as normal 86 Voicemail Use this code to access your voicemail from your BroadVoice phone Refer to the Voice Messaging section for more information Page 18 ZyXEL P 2000W Quick Start Guide 99 Clear Voice Mail Message Waiting Indicator use this code to clear any audible or visual new voice mail indicator from your phone Dial 99 and a message will indicate successful activation the new message indicator will be cleared Troubleshooting Basic Troubleshooting Use the following questions and answers if you cannot use your P 2000W handset The P 2000W s keypad won t work The keypad may be locked Press and hold the pound key for about 2 seconds to unlock the keypad You can lock the keypad the same way to prevent accidental calls The battery icon is blinking The battery s power is low Please connect the P 2000W to the AC adapter The signal icon is blinking The signal quality is low or th
14. or 001349XXXXXX Otherwise use these steps to get the MAC address off the phone directly MAC Address gt urn on the phone by holding down the Power End key for two seconds Powering on can take from 30 seconds to two minutes 16 35 gt After powering on on your P 2000W press the Left ZyXEL Selector key to enter the menu options Nt Registered gt Select 1 Information using the Left Selector key al Page 9 ZyXEL P 2000W Quick Start Guide gt Scroll to 3 MAC Address using the Down Arrow EJ and press the Left Selector key Fri Ver Write down the MAC address shown on the 1 Phone Number phone You will need this information to register Select with BroadVoice From your computer open a web browser and type www broadvoice com in the address bar If you already have a BroadVoice account sign in with your username and password Once logged in enter your phone s MAC address in the Account gt gt My Devices menu OR If you don t have a BroadVoice account click on the Sign Up link Follow the instructions to sign up for your BroadVoice account You will need your phone s MAC address for this step Once you complete your sign up BroadVoice will automatically set up your P 2000W phone for you No additional settings are necessary If you haven t already powered on the phone turn on the phone by holding down the Power End key for two seconds Powering on can take from 30
15. ur call but will not be able to identify your phone number for this call only Page 17 ZyXEL P 2000W Quick Start Guide 69 Call Return Use this code to call the last party that called you regardless of whether or not you answered their call Simply dial 69 and the phone does the rest 74 Speed Dial 8 enables you to call your party by dialing a one digit code Simply dial 74 followed by the one digit speed dial code for your party the number you want to program to that code and finally the pound key For example to assign code 2 to BroadVoice Customer Support dial 74 2 9783233300 A recording indicates successful programming To dial with your code dial the code followed by the pound key For example dialing 2 would speed dial BroadVoice Customer Support Please note this is different from dialing a Speed Dial 100 code 75 Speed Dial 100 enables you to call your party by dialing a two digit code Simply dial 75 followed by the two digit speed dial code for your party the number you want to program to that code and finally the pound key For example to assign code 10 to BroadVoice Customer Support dial 75 10 9783233300 A recording indicates successful programming To dial with your code dial the pound key followed by the code For example dialing 10 would speed dial BroadVoice Customer Support Please note this is different from dialing a Speed Dial 8 code 78 D
16. w key and press the Left Selector key Scroll to either 2 64 bit or 3 128 bit security for your WEP encryption mode The WEP encryption mode must match that of your wireless network Press the Left Selector key to make your selection The phone will display OK and return to the Wireless menu Scroll to 7 WEP key 1 using the Down Arrow key E and press the Left Selector key most networks use WEP key 1 by default You will enter the WEP key for your wireless network here The lower center of the screen shows the keypad mode display Aa1 with the A mode highlighted to choose Use the Up and Down Arrow keys E between modes for uppercase letters A lowercase letters a numbers 1 or symbols Page 13 ZyXEL P 2000W Quick Start Guide Enter your wireless network WEP key through selecting keypad modes and the keypad You may need multiple WEP key 1 E keypad presses to enter letters For example to enter a 123456 lowercase b press the Down Arrow key lt 3 to select lowercase mode then press the 2 key twice You can use the Power End key to remove typos When finished entering your WEP key press the Left Selector key to choose OK The phone will display OK Now that you have entered your WEP settings press the Right Selector key twice to save your new settings An hourglass w
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