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Plextor UltraPleX 40max (PX-40TSe) External 40x CD

1. sees 7 Precautions cele 9 Drive Features 0 cece eee eee eens 10 PX 40Xi Front Panel Int Ext rieri daie 10 UltraPleX 40max Internal Drive Rear Panel 11 UltraPleX Wide Internal Drive Rear Panel 11 UltraPleX 40max External Drive Rear Panel 13 UltraPleX Wide External Drive Rear Panel 14 Drive Switch Jumper Dial Settings 15 Internal Drives RR RR Re 16 External Dives uiis Re REPERTA DDR podes 19 Other Switch Jumper Settings llle es 20 Termination leere 21 Internal Termination lI 22 External Termination 2 uie eR e Ee End 22 8 Hardware Installation 000 ee eee 23 Board Installation scire Re 25 Drive POSITIONING ua eos arie gor hob UR ep a 28 Mounting an Internal Drive 0 2 20 00 e eee eee 29 External Drive Installation lee 33 Regarding Soundcards and Audio Cables 36 Audio Cables sese eee bs a ee es 36 9 Software Installation 0 ee eee eee 38 QI ce BB staph a i Ae duet Wig reaN hon E T eon a 39 Windows NT 4 0 and Below 0 00 eee eee eee 40 10 Using CD ROM Discs and Trays 42 Tray Loading and Operating 00008 42 Cleaning the DISC yea eee beasts wea RR Rer 43 11 How To Play Audio CDs on Your Drive 44 12 Troubleshooting lees 47 Guidelines ien r
2. Install Hardware Refer to Chapter 8 for instructions on installing your SCSI controller cabling and CD ROM drive If your non PCI controller has Plug and Play features but your computer system is not supporting Plug and Play you will need to disable the Plug and Play capabilities on your SCSI controller Review the controller s documentation check the Quick Start Guide or similar document first to determine the location of the disable switch Since your SCSI board is not Plug and Play and SCAM capable you will have to ensure that all peripheral devices attached to the controller have unique SCSI IDs Review Chapter 6 on SCSI IDs Make sure that all peripheral SCSI devices connected to the controller board are physically set to unique ID num bers using switches or jumpers You should familiarize yourself with Chapter 7 Termination However the 78 ULTRAPLEX 40X OPERATION MANUAL APPENDIX Windows 95 98 Installation Guide quick solution here is to place your internal drive at one end of the SCSI ribbon cable and the SCSI controller at the other end of the cable Your CD ROM drive ships from the factory with termination enabled so everything should be fine If you put another SCSI device between the controller and the drive you need to make sure termination is disabled on that device For external devices if your drive is the last in a chain of devices leave termination enabled If it is not last in the chain disable te
3. The Windows 95 98 configuration process should select the correct file off the floppy disk and copy it to the correct Windows 95 98 subdirectory on your hard drive If you purchased a SCAM capable SCSI controller separately the correct file is hopefully located on a disk provided with the controller We suggest you try 76 ULTRAPLEX 40X OPERATION MANUAL APPENDIX Windows 95 98 Installation Guide using this disk supplied by the manufacturer of your SCSI controller rather than inserting the Windows 95 98 disk If you do not have this disk or cannot find it among all the other disks you have you can try using the files provided by Windows 95 98 but we cannot guarantee you will get SCAM support Reboot Your Computer Reboot your machine by selecting Shut Down from the Start button Select Restart the Computer and select Yes This will reboot your computer with the new configuration Troubleshooting If you followed the previous instructions you should be up and running without any problems If things are not working correctly there are four likely problems 1 If you purchased a Plextor kit you might have overlooked our instructions to use the Plextor Manager disk to get the necessary driver support for your SCSI controller If you used the Windows 95 98 disk or CD the configuration process may have copied the wrong i e non SCAM capable driver support Then if some other SCSI device attached to your SCSI controller is p
4. NOTE The UltraPleX uses active termination If you have internal SCSI peripherals only or external SCSI peripherals only but not both then you should be using an internal ribbon cable or external cable or cables respectively but not both In this case all devices between the host adapter and the last peripheral on the opposite end of the ribbon cable or the last peripheral at the end of your daisy chain should have their termination removed disabled or turned off If you have both internal and external SCSI peripherals both the internal and external connectors of your host adapter are used then the termination of your SCSI host adapter should be removed or disabled The last peripheral on your internal cable and the last peripheral on your external daisy chain should retain their termination All other SCSI peripherals connected to the host adapter should have their termination removed disabled or turned off NOTE Some host adapters and peripherals have the ability to disable and enable termination power This should not be confused with termination itself Termination power can and should be provided by at least one device attached to your SCSI host adapter Your Plextor drive automatically supplies termination power Any additional devices supplying termination power will not cause any problems REMEMBER Only the last SCSI peripheral in a daisy chain should have termination enabled If you have any SCSI devices chain
5. The answers to the most common questions callers ask can be found quickly in the Frequently Asked Questions area A link to the FAQ can be found on our home page If your problem persists we ask you to try to isolate the problem before contacting Technical Support To do this you should boot the system to DOS from a floppy The contents of this floppy may be available on our web site If you cannot locate the files on our web site you will need to contact Technical Support following the instructions in Chapter 13 They can help you locate the files or send them to you via email Once you have created the floppy insert it into the floppy drive and reboot your system At the prompt select the drive letter for the CD ROM drive e g at the A prompt type D If the drive is functional and you have a disc in the drive you should be able to see a list of directories and files on the CD type DIR at the prompt If the CD ROM drive is functioning properly you can then 48 ULTRAPLEX 40X OPERATION MANUAL CHAPTER 12 Troubleshooting focus on the OS install or configuration of other equipment or software as likely suspects If after further sleuthing you cannot solve the issue please contact Plextor s Technical Support Department see Chapter 13 12 1 PC Compatibles Initial Installation Symptoms Additional Symptom No sound when running a No sound when playing an audio CD CD ROM program Possible Causes and Solutions Applic
6. page 18 Termination Review Chapter 7 to determine if you need to turn your terminator switch off Block size If you are working in a UNIX environment and want to boot from your CD ROM drive page 20 SCSI Interface Connector Connects to SCSI interface board The UltraPleX 40max uses a 50 pin Header Type flat ribbon SCSI cable The UltraPleX Wide uses a 68 pin connector Power Connector Connects to your computer s power supply DC 5V and 12V 12 ULTRAPLEX 40X OPERATION MANUAL CHAPTER 5 Drive Features UltraPleX 40max External Drive REAR PANEL DIP Switches Q SCSI ID Power Switch lt lt scsr out SCSI Interface Connector Audio Output AC Power Input In and Out RCA jacks DIP Switches Use to select parity term test block size and eject lock options Leave these switches at their factory settings unless one or more of the following pertain to you Termination Review Chapter 7 to determine if you need to turn your terminator switch off Block Size If you are working in a UNIX environment and want to boot from your CD ROM drive page 20 Eject Lock If you work in an environment where you need to prevent others from removing a CD ROM disc from your drive page 20 Q SCSI ID Use this dial to designate SCSI ID number Rotate the dial to change the number If you are using more than one SCSI peripheral you may need to change your SCSI ID number page 19 Q Power Switch To tur
7. situation consider yourself a state of the art computer jockey Go to the section titled Plug and Play Installation page 72 2 You have a SCAM capable controller as in the Plug and Play configuration but your computer is a little older and does not have a Plug and Play BIOS You also do not have a PCI class SCSI controller to provide Plug and Play BIOS Go to the section titled Non Plug and Play Installation page 76 3 You did not buy a Plextor kit and have an older SCSI board that is not SCAM capable Go to the section titled Non SCAM Installation page 78 4 You are currently running DOS or Windows 3 x and have purchased an upgrade to Windows 95 98 on CD ROM Since you do not have an old CD ROM drive you need to install your new Plextor CD ROM drive first But you need to run the upgrade while in a DOS Windows environment and you need a device driver Problem Not with Plextor We provide all the software you need to run under DOS Windows and upgrade to Windows 95 98 It s a bit complex but we ll get you there Go to the section titled Upgrading to Windows 95 98 From DOS Windows Using CD ROM page 80 By the way our instructions generally assume you are installing a SCSI controller as well as a Plextor CD ROM drive Of course it is quite possible you already have a SCSI controller installed and operating under Windows 95 98 If so you can make appropriate adjustments to the procedures For instance since your controller is alr
8. But first a few words of caution are in order If you are an Apple fan and purchased our Mac Kit you will be lacking only two items an external SCSI cable and audio cables Since we cannot predict which Apple product you will use with your Plextor drive we cannot predict your cabling requirements sorry After you have identified the type of SCSI connectors available on your Apple contact one of the vendors listed in Chapter 13 of this manual Be certain to request shielded SCSI cabling Our UltraPleX 40max uses standard high density 50 pin connectors so called narrow connectors The UltraPleX Wide external drive uses high density 68 pin connectors so called wide connectors NOTE The iMac does not offer any SCSI connection at this time 8 ULTRAPLEX 40X OPERATION MANUAL CHAPTER 4 Precautions YOUR TASK Read the list of precautions below Sail YOUR OBJECTIVE Avoid any undo harm coming to you or your drive YOUR METHOD _ Review the list and use common sense Your new CD ROM drive is a precision electromechanical device Like the rest of your computer system it requires reasonable care in its installation and use Please read this manual carefully and keep it handy for easy reference Use this manual for installation operation and troubleshooting See your dealer or call Plextor s Technical Support Department should your drive require repair Or service X Do not put your computer moni
9. CD ROM extensions filename MSCDEX EXE or equivalent files are required to run your CD ROM drive under MS DOS If the SCSI driver was successfully loaded check for proper installation of MSCDEX EXE by rebooting the computer and watching the AUTOEXEC BAT file as it executes for an error message 52 ULTRAPLEX 40X OPERATION MANUAL CHAPTER 12 Troubleshooting SCSI Interface Board Not Properly Seated If the SCSI interface board is not fully seated into the computer s expansion slot the device driver software will not recognize it Inspect the interface board where it seats into the connector on your computer s motherboard There should not be more than a small gap between the interface board and the connector Symptom ncorrect DOS version Possible Causes and Solutions Conflict Between MS DOS 5 0 and Microsoft s CD ROM Extensions Version 2 2 or Lower MS DOS 5 0 users should use Microsoft s CD ROM Extensions file name MSCDEX EXE Version 2 25 If you do not have either of these versions and plan to use DOS 5 0 with MSCDEX EXE Ver 2 2 or lower you can resolve this conflict by doing the following 1 Type the following line into your CONFIG SYS file DEVICEZC NDOSNSETVER EXE 2 Switch to the DOS prompt 3 Type the following SETVER MSCDEX EXE 4 01 Then press the Enter key 4 Reboot your computer Conflict Between MS DOS 6 0 and Microsoft s CD ROM Extensions file name MSCDEX EXE Version 2 21 or Lower MSC
10. ROM drives varies throughout the disc You are guaranteed a minimum of 17 speed performance and will experience up to 40 speed performance with certain CD ROM discs and applications We appreciate the confidence you have shown in us Our goal is to put you and keep you on the leading edge of CD ROM drive performance To get you there we first have to help you install your UltraPleX drive properly and operate it correctly After that the responsibility is yours to discover the applications that make a Plextor CD ROM drive such a powerful and exciting addition to your system For UltraPleX Wide Owners Please note that the installation of the UltraPleX Wide differs only slightly from the UltraPleX 40max In the areas where installation differs we will use the symbol UW in the margin otherwise all references are made using the UltraPleX 40max as an example This manual is designed to be followed in sequence It is aimed primarily at those who will connect their UltraPleX 40max drive to a PC Appl ould lack for this syribol MN pple users should look for this symbol Users of UNIX based systems gt should look for this symbol as an indicator of sections of the manual that pertain to them UltraPleX Wide owners should look for this UW symbol UW Many of you reading this manual are experienced computer users who have successfully installed peripherals in the past There probably are a number of sections in this manu
11. SCSI controller rather 72 ULTRAPLEX 40X OPERATION MANUAL APPENDIX Windows 95 98 Installation Guide than inserting the Windows 95 98 disk If you do not have this disk or cannot find it among all the other disks you have you can try using the files provid ed by Windows 95 98 but we cannot guarantee you will get SCAM support Reboot Your Computer Reboot your machine by selecting Shut Down from the Start Button In the shut down dialog box select Restart the Computer and select Yes This will reboot your computer with the new configuration As your system goes through all its self checks you might find it interesting to watch the display and note the SCSI ID that has been assigned to your CD ROM drive Your drive came from the factory physically set to ID 3 It is possible especially if you have other SCSI devices that once you reboot your computer the configuration process will reassign the drive to some other SCSI ID number If so you have just seen visual proof of Plextor s SCAM capabilities Get out your favorite or most useful CD and enjoy Troubleshooting If you followed the previous instructions you should be up and running without any problems If things are not working correctly there are four likely problems 1 You might have overlooked our instructions to use the Plextor Manager disk to get the necessary driver support for your SCSI controller If you used the Windows 95 98 disk or CD the configuration proc
12. Site www plextor be Phone 32 2 725 5522 FAX 32 2 725 9495
13. 00 886 3935 Microsoft has incorporated Plug and Play software into Windows 95 98 Theoretically this enables true Plug and Play peripherals such as your Plextor CD ROM drive to configure themselves automatically after installation You have been hearing about Plug and Play for a long time now The unfortunate thing is that even now things are not quite as automatic as they should be That s all right though Plextor will make it work for you For a true Plug and Play experience while installing a SCSI peripheral many things are required Your system must have Plug and Play BIOS available either on the motherboard or on a Peripheral Component Interconnect PCI SCSI controller All PCI controllers have this capability Your controller itself must also have its own Plug and Play capabilities Again all PCI controllers include ULTRAPLEX 40X OPERATION MANUAL 69 APPENDIX Windows 95 98 Installation Guide these features Your SCSI controller must also be SCAM capable It may sound like a con game but actually SCAM stands for SCSI Configured Auto Magically sure it sounds hokey but we didn t make it up Others may refer to it as SCSI Configured AutoMatically Any combination of up to seven internal and external devices can be attached to a single SCSI controller Each must be set to a unique ID number 0 6 for identification purposes in your computer system SCAM is the Plug and Play feature that overrides whatever a device s SCSI I
14. 99 www cequadrat com 405 742 6633 405 742 6660 www creativelabs com 408 255 1011 www cdr com 408 325 7408 408 524 9301 www diamondmm com 407 260 5366 407 830 1070 www dpt com 408 474 0828 408 546 5671 www datatechnology com 650 482 4858 www fwb com 408 982 9329 www piccable com 408 986 1010 408 986 1569 support amp plextor com http tcdlabs simplenet com CHAPTER 14 Specifications PX 40TSi e 40max Internal External Disc Useable Formats CD ROM Mode 1 CD ROM XA Mode 2 Form 1 Multi session Mode 1 amp 2 CD UDF variable packets Useable at 24x speed CD DA CD ROM XA Mode 2 Form 2 Disc Type ISO 9660 HFS Rockridge PhotoCD Video CD CD I CD Extra CD Plus Enhanced CD CD R CD G CD Midi CD Text Disc Diameter 12 cm 60 min amp 74 min Performance Data Transfer Rate CAV Constant Angular Velocity 8 950RPM Sustained 2 6MB sec 17 3X Inner track 6 0MB sec 40 1X Outer track Burst 20MB sec synchronous UltraSCSI 5 0MB sec asynchronous CD RW Media 1 2MB sec 8X speed Average Random Read 85ms Average Random Seek 80ms Data Buffer 512KB 256 Blocks Spindle Motor Brushless Auto Balancing Error Rate Mode 1 1 Block 10 Bits Mode 2 1 Block 10 Bits Front Panel Eject Auto Eject Manual Emergency Eject Lights DISC IN ON BUSY Disc Loading Automatic Headphone Jack Stereo Mini jack 0 8V at 32 Ohms Volume Control Wheel Knob CD Audio Controls Play Track Advance Stop Ejec
15. CSI 6 6MB sec asynchronous CD RW Media 1 2MB sec 8X speed Average Random Read 85ms Average Random Seek 80ms Data Buffer 512KB 256 Blocks Spindle Motor Brushless Auto Balancing Error Rate Mode 1 1 Block 10 2 Bits Mode 2 1 Block 10 Bits Front Panel Eject Auto Eject Manual Emergency Eject Lights DISC IN ON BUSY Disc Loading Automatic Headphone Jack Stereo Mini jack 0 8V at 32 Ohms Volume Control Wheel Knob CD Audio Controls Play Track Advance Stop Eject Rear Panel Power Supply DC 5V DC 12V AC 100 240V 50 60 Hz Power Switch Tumbler Type 3A 250V Interface Connector SCSI Bus 68 Pin Flat Ribbon Type SCSI Bus Two 68 Pin High Density Temination Jumper Switch DIP Switch Audio Output Stereo Output Molex Connector Stereo Output RCA Jacks L G G R MPC3 Standard Jumper Switches SCSI ID Parity Term Test Block Size Media Lock DIP Switch Parity Term Test Block Size Media Lock Rotary Switch SCSI ID Environmental Conditions Operating Temperature 0 to 45 degrees Celsius Humidity 20 to 8096 Noncondensing Storage Temperature 40 to 60 degrees Celsius Humidity 10 to 95 Noncondensing Dimensions and Weight Dimensions W H D Weight 5 78 x 1 64 x 7 95 2 2 Ibs 7 0 x 2 24 x 12 03 5 5 Ibs Reliability MTBF 100 000 POH Tray Loadin 30 000 load Cycles 68 ULTRAPLEX 40X OPERATION MANUAL APPENDIX Windows 95 98 Installation Guide Quick Install Windows 95 98 should automatically rec
16. Cable If you have verified that you have made the proper cable connections between your drive and soundboard and you have the correct device drivers installed but you still do not hear sound when playing an audio CD the problem may rest with your audio cable It may be defective and need to be replaced You can check to see if this is the case by doing the following Unplug the audio cable from the rear of your UltraPleX drive Plug a set of headphones or speakers that you know are good into the jack on the front of the drive Try to play an audio CD If you can now hear music you may conclude that you do in fact have a bad audio cable 50 ULTRAPLEX 40X OPERATION MANUAL CHAPTER 12 Troubleshooting Symptoms Cannot view PhotoCD discs Can read only first session of a multisession disc Receive error messages while reading PhotoCD images Your UltraPleX drive is capable of reading Kodak PhotoCD multisession discs if you use the appropriate device drivers and you run a PhotoCD viewing program e g Adaptec Kodak s PhotoCD Access Possible Causes and Solutions Device Drivers Need to Be Updated If you purchased a SCSI card in a Plextor kit contact Plextor Technical Support for device driver information If you purchased your SCSI card separately please contact the manufacturer of that card Bad PhotoCD Disc If you can see a list of files from your PhotoCD after issuing a DIR command but cannot read them or expe
17. D type DIR at the prompt If the CD ROM drive is functioning properly you can then focus on the OS install or configuration of other equipment or software as likely suspects ULTRAPLEX 40X OPERATION MANUAL 41 CHAPTER 10 Using CD ROM Discs and Trays Learn how to handle load and care for your discs YOUR OBJECTIVE Protect your discs Insert and eject discs properly so your drive operates without interruption YOUR METHOD Practice loading discs into trays Tray Loading and Operating 1 While the drive is powered up push the Eject button The tray drawer will slide out in 2 3 seconds 2 Lay the bare CD into the depression in the tray label side up If the 3 Press the Eject button again and NOTE pe drive is mounted in the horizontal position and the CD lays flat in the drive you do not need to use the clips in the tray If the drive is mounted in the vertical position on its side with the tray perpendicular to the ground the clips should be gently pushed into place over the CD so that it does not fall out of the tray the tray will slide shut within 2 3 seconds We recommend you use the Eject button to close the tray in a smooth and secure manner Closing the tray by pressing the front of the drawer by hand is not recommended and risks damage or premature wearing of the mechanism 42 ULTRAPLEX 40X OPERATION MANUAL CHAPTER 10 Using CD ROM Discs and Trays Cleaning the Di
18. D is set to physically via jumpers or switches on the back of the drive and makes sure each device has a unique ID Your computer s capabilities are pretty much out of our control On the other hand your Plextor drive is fully SCAM capable Benevolent folks that we are if you bought a Plextor kit you also have a SCAM capable SCSI controller in front of you wouldn t make much sense to sell you a true Plug and Play drive and some old technology controller board would it You can also buy SCAM capable controller kits off the shelf at most computer stores now It is possible that you have a PCI SCSI controller which means you are in really good shape especially if you have already installed Windows 95 98 We also include a floppy disk that gives you some great utilities and makes this whole Plug and Play thing work more on that coming up So let s say your computer is Plug and Play or you have a PCI SCSI controller your SCSI controller and Plextor CD ROM drive are SCAM capable and you have successfully installed Windows 95 98 No problem right Wrong In Windows 95 98 various files are used to support different SCSI controllers think of them as device drivers Unfortunately different files are used in a SCAM environment than are used in a non SCAM environment To make matters worse some Windows 95 98 releases will not recognize when your controller is SCAM capable and load the correct file Instead since SCAM was not a requiremen
19. DEX EXE Ver 2 22 or higher preferably ver 2 25 must be used with DOS 6 0 Use of an earlier version will result in an Incorrect DOS Version message A copy of MSCDEX EXE ver 2 25 is included with DOS 6 0 You can find this file in your C NDOS directory If you previously had loaded MSCDEX EXE ver 2 21 or lower your computer might still be recognizing this lower version rather than 2 22 or higher ULTRAPLEX 40X OPERATION MANUAL 53 CHAPTER 12 Troubleshooting To correct this problem you must edit your AUTOEXEC BAT file using a text editor or word processor Your AUTOEXEC BAT file will probably contain a line that may look something like this C NTSCSINMSCDEX EXE D TSLCD M 10 In this example C NTSCI is the path to MSCDEX EXE The path name will vary depending on the type of SCSI device driver software you use The D TSLCD refers to the device Change only the path of this line in your AUTOEXEC BAT file so that it finds the updated MSCDEX EXE file in your DOS directory This line should be edited to read C DOS MSCDEX EXE D PLEX0001 M 10 in DOS Save the AUTOEXEC BAT file and reboot your computer In Windows 3 1 the AUTOEXEC BAT file would read C WINDOWS COMMAND MSCDEX EXE D PLEX0001 M 10 and the CONFIG SYS file would look something like this DEVICE C SCSI ASPI8DOS SYS ASPI Manager for AHA2940 controller DEVICE C SCSI ASPICD SYS D DEVICE NAME ASPI Manager CD ROM driver or When using the Plextor d
20. Keep your drive s serial number and a copy of your sales receipt handy as well If you experience a problem while installing or operating your UltraPleX drive please refer to the relevant sections of this manual regarding Setup and Installation Chapters 6 9 first If you do not uncover the solution there then refer to Troubleshooting Chapter 12 in this manual It contains solutions to the most common types of problems fielded by our technical support staff You may also wish to refer to the Frequently Asked Questions FAQ section of our web site to assist you in troubleshooting the problem on your own NOTE We encourage you to go to the Plextor web site www plextor com before attempting to contact Technical Support The answers to the most common questions callers ask can be found quickly in the Frequently Asked Questions area A link to the FAQ can be found on our home page If you have not been successful in your quest our Technical Support Department will help you solve problems that relate specifically to your UltraPleX drive In many cases a problem that appears to be caused by your CD ROM drive actually originates in another part of your computer In such instances our technical support staff will try to help you identify the part e g SCSI interface board at fault and will refer you to the manufacturer of that part for further assistance Although we think highly of the capabilities of our technical support staff we recog
21. Model PX 40TSi Internal and PX 40TSe External Model PX 40TSUWi Internal and PX A0TSUWe External ULTRAPLEX 40max ULTRAPLEX WIDE Operation Manual IO PLextor FCC NOTICE This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee interference will not occur in a particular installation If this equipment causes harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help For External Model Users Please use the external shielded SCSI cables supplied with this CD ROM drive Using other signal cables may exceed the limits of the Class B Part 15 of the FCC Rules Any changes or modifications should b
22. SCSI controller are installed it is time to make the right software file available to complete your Plug and Play environment Turn on your computer and your system should automatically detect and configure your SCSI controller When you start Windows 95 98 it will then recognize that it does not have the right driver available for your new SCSI controller A dialog box named New Hardware Found appears followed immediately by a dialog box named Insert Disk At this point click OK in the Insert Disk dialog box and a second New Hardware Found dialog box will appear It will ask you to insert the Windows 95 98 disk or CD DON T DO IT If you do put in your Microsoft disk or CD Windows 95 98 may automatically load the non SCAM capable file for the SCSI controller we provided Instead if you purchased a Plextor kit with SCSI controller insert the Plextor Manager disk This disk has the SCAM capable support file for your SCSI controller to complete your Plug and Play CD ROM environment After inserting the disk select Browse in the dialog box and then select the appropriate drive letter The Windows 95 98 configuration process should select the correct file from the disk and copy it to the correct Windows 95 98 subdirectory on your hard drive If you purchased a SCAM capable SCSI controller separately the correct file should be located on a disk provided with the controller We suggest you try using this disk supplied by the manufacturer of your
23. T from your NT CD ROM disc you first need to verify that your SCSI interface board is supported by NT Check your NT manual for information on which SCSI interface boards NT supports If your SCSI interface board is on NT s list of supported hardware you can follow the installation instructions provided by Microsoft If your SCSI interface board is not on NT s list of supported hardware you must contact your board s manufacturer and request an NT software device driver see listing page 66 The files you obtain need to be added to the NT installation floppy disk s that came with your NT CD ROM disc Your SCSI interface board manufacturer will provide you with specific installation instructions 40 ULTRAPLEX 40X OPERATION MANUAL CHAPTER 9 Software Installation Adding CD ROM Support After NT Has Already Been Installed 1 You first need to verify that your SCSI interface board is supported by NT Check your NT manual for information on which SCSI interface boards NT supports If your SCSI interface board is included on the list of supported hardware skip to Step 3 2 If your SCSI interface board is not on NT s list of supported hardware you must contact your board s manufacturer and request an NT software device driver see listing page 66 3 Run NT s Setup program to add support for your SCSI interface board Select Add Remove SCSI Adapters from the menu Choose your SCSI interface board from the list or add the dr
24. TASK Save your box if you received one YOUR OBJECTIVE Have a secure container in which to ship your drive back to Plextor if necessary YOUR METHOD Find an empty space in your home office and fill it with the Plextor box If you received your UltraPleX CD ROM drive in a Plextor box you should save the box after you have installed your drive There are many sets of hands some of them potentially unfriendly that a drive might go through on its way from us to you Our box and its packaging material were designed and drop tested to ensure that your UltraPleX drive can endure rough treatment and still arrive in working order We advise you to hold on to your box in case you should ever need to return your drive to Plextor Unfortunately some of our customers have not held on to their boxes and have had to resort to some less than secure methods to get drives back to us We have received drives in a shoebox in an unpadded express mail envelope and in a box filled with buttered popcorn We cannot assume liability for any damage your drive sustains during shipment Therefore please ship your drive in the safest manner possible We believe your drive will be most secure if it is shipped in a Plextor box We hope you will never have to ship your drive back to us If you do we hope you will send it packaged in a Plextor box If you did not receive a Plextor box if for example your drive came pre installed in a computer we recom
25. TRAPLEX 40X OPERATION MANUAL APPENDIX Windows 95 98 Installation Guide If you are installing your Plextor drive in a non SCAM capable environment your SCSI controller is not SCAM capable refer to the Install Hardware of the Non SCAM Installation section on page 78 Install Software In order to use your Plextor drive under DOS or Windows 3 x to upgrade to Windows 95 you must have a device driver to support it If you just installed a new SCSI controller that you did not purchase from us you also need to load what is called an ASPI Manager for your controller Refer to your controller s documentation for instructions If you purchased our kit the ASPI Manager will load as part of our CD ROM device driver installation process If you purchased our kit or successfully loaded the ASPI Manager you are ready to go Insert the Plextor Manager disk into your floppy drive Then enter the following DOS command to install the Plextor device driver A NNSTALL Or from your Program Manager in Windows choose File and Run and enter the following on the command line A MNSTALL Install Windows 95 98 Insert your Windows 95 98 CD into your new Plextor CD ROM drive and follow Microsoft s instructions for upgrading During the installation process Windows 95 98 will attempt to find and install support for your SCSI controller resulting in the following scenarios Separately Purchased SCSI Controller f you have a previously purchased a
26. able controller is not being supported properly by Windows 95 98 If you used the Windows 95 98 disk or CD to get support for the controller it may not have existed or it may have loaded a non SCAM capable version of the file If the file did not exist you will have to contact the SCSI controller manufacturer to obtain the necessary file you might first look through your own stack of disks one more time Once you have the correct file you can then use the Windows 95 98 Add New Hardware Wizard to load it If Windows 95 98 did load a file during the configuration process and you have another SCSI device besides your Plextor drive then you probably have a conflict with your SCSI IDs In other words Windows 95 98 loaded a non SCAM capable support file The quick fix here is to leap out of the Plug and Play environment and reset the SCSI ID on one of your devices per the previous paragraph Alternatively you can find or obtain the SCAM capable file from the manufacturer of your SCSI controller You will then need to copy that file to a Windows 95 98 subdirectory using Windows Explorer or the following DOS command COPY A NFILENAME EXT C WINDOWS SYSTEM IOSUBSYS The SCSI controller documentation should tell you which file to copy If not you should contact the Technical Support department of the SCSI controller manufacturer If you cannot reach them or they cannot help you contact Plextor s Technical Support Department Non SCAM Installation
27. ake a minimum of two cable connections to your CD ROM drive A third cable connection need be made only if you are using a soundboard in your computer The two cable connections that you must make are 1 SCSI cable 2 power cable Audio Connector Jumpers SCSI Interface Connector Personal Computer Power Supply lt from Personal BS Computer SCSI Ribbon Cable SCSI Host Adapter DC Power Supply The SCSI cable you will need is determined by both the SCSI host adapter and which device you have the UltraPleX 40max or the UltraPleX Wide The UltraPleX 40max uses a standard 50 pin flat ribbon cable The UltraPleX Wide uses a 68 pin wide connector and ribbon cable If you already have one other SCSI peripheral such as a hard disk and your existing cable has only two connectors remove the cable and replace it with a cable with additional connectors Connect the SCSI host adapter to a connection on either end of the cable Connect the two peripherals to the other two connectors one at the middle connector and one at the end of the cable Refer to Chapter 7 of this manual for setting the termination of the devices CAUTION It is possible to accidentally plug your SCSI ribbon cable upside down into both your drive and SCSI interface board Accordingly to pin 1 on the interface board if shown and pin 1 on the drive E be sure you match the red stripe along one side of the SCSI cable as shown on the next pag
28. al Drives Factory Setting of Jumper Block The functions shown are ON if the jumpers are installed and OFF if the jumpers are removed The jumpers are set by the factory as follows UltraPleX 40max ON Jumper installed OFF Jumper removed PINS TERM BLOCK UltraPleX Wide N install UW ON Jumper installed OFF Jumper removed TERM BLOCK 16 ULTRAPLEX 40X OPERATION MANUAL i CHAPTER 6 Drive Switch Jumper Dial Settings Installing and Removing Jumpers Ensure power to the drive is OFF before installing or removing jumpers To remove a jumper pull it off with your fingers or a pair of needle nose pliers To add a jumper push it onto the jumper pins Extra jumpers are supplied with the UltraPleX in addition to the three jumpers already installed at the factory CAUTION Install jumpers vertically across each pin as shown Do not connect one pin switch to another by installing the jumpers lengthwise Doing so could result in damage to the drive 2 e Install jumpers this way DO NOT install jumpers this way SCSI ID Number It is possible to chain using a daisy chain cable SCSI peripherals to a single SCSI interface board or to the SCSI port of an Apple computer A narrow SCSI port like those found on the UltraPleX 40max can support up to seven SCSI devices A wide SCSI port like the UltraPleX Wide can support up to 15 NOTE To guarantee specified performance cable leng
29. al that you can skip over However we ask everyone from novice computer users to experienced computer professionals to read the sections marked with this symbol rt ULTRAPLEX 40X OPERATION MANUAL 1 CHAPTER 1 Introduction For those of you with PCs the installation process may seem a bit complicated However Windows 95 98 has improved things Apple people have it easy But no one should worry Our manuals have successfully walked millions of customers through the installation process including those who previously had lived in mortal terror of the innards of their computers Plus our Technical Support Department is just an email message or phone call away Throughout the rest of this manual we will use model numbers when necessary to distinguish between internal and external drives A lower case i or lower case e is used at the end of the model number to indicate an internal or external unit If the topic applies to both internal and external we may use UltraPleX to refer to all drives When the topic is unique to the UltraPleX Wide we will use either the part number or product name to specify In this manual you should find all the information you need to successfully install and operate your drive If you run into a problem please contact us see Chapter 13 You will be connected to our friendly helpful band of tech support reps who know their stuff What might seem like an uncooperative CD ROM drive to you could
30. allation On an internal drive settings are determined by the position of jumpers on the jumper block at the rear of the drive On an external drive settings are determined by the position of DIP switches and the rotary dial on the rear panel of the drive Fortunately we have a pretty good idea of the environment in which most of our drives will be used a single SCSI device connected to a PC or Mac Your drive ships from our factory with its jumpers switches and dial set to work in this environment Apple and PC users should leave the settings of your UltraPleX at their factory default unless 1 you plan to use another SCSI peripheral e g hard disk CD R or scanner with your computer system in addition to your CD ROM drive or 2 you find it necessary to change the device type setting most likely in an older UNIX system If you plan to use additional SCSI peripherals you may need to change the jumper switch and dial settings of the UltraPleX This section will describe how to make these changes For instructions page 20 If the CD ROM drive is the only SCSI peripheral you will use with your computer or you do not need to boot from the CD ROM drive in a UNIX environment or if you do not plan to use the Eject Lock feature skip now to ULTRAPLEX 40X OPERATION MANUAL 15 CHAPTER 6 Drive Switch Jumper Dial Settings Chapter 8 Hardware Installation Take our word for it most of you can now skip to Chapter 8 Intern
31. amage or loss of property or equipment loss of profits or revenues cost of replacement goods or expense or inconvenience caused by service interruptions Under no circumstances will any person be entitled to any sum greater than the purchase price paid for the drive To obtain warranty service you may contact PLEXTOR s Technical Support Department by calling 800 886 3935 They will attempt to diagnose and correct your problem by phone If the drive does not function properly they will issue a Return Material Authorization RMA number You may be asked to furnish proof of purchase to confirm that the drive is still under warranty UltraPleX CD ROM drives returned to PLEXTOR must be securely packaged and shipped postage prepaid All product returns must be authorized in advance by PLEXTOR s Technical Support Department Authorization is confirmed by issuance of the RMA number which must be written prominently on the outside of the box in which the defective drive is returned to PLEXTOR 86 ULTRAPLEX 40X OPERATION MANUAL IO Prextor PLEXTOR U S A 4255 Burton Drive Santa Clara CA 95054 Web Site www plextor com email support plextor com Phone 408 980 1838 FAX 408 986 1010 BBS 408 986 1569 Toll Free 800 886 3935 PLEXTOR Japan 8F Kyodo building 1 4 21 Yaesu Chuou ku Tokyo Japan 103 Web Site www plextor co jp Phone 81 3 3517 8061 FAX 81 3 3517 8065 PLEXTOR Europe Excelsiorlaan 1 1930 Zaventem Belgium Web
32. ase gather as much of the following information as possible before contacting us V The serial number and TLA number of your CD ROM drive Your serial number can be found both on the warranty card that accompanied the drive and on a label on the drive itself The TLA number appears both on the drive label and on a sticker at the rear of internal drives V The version of Plextor Manager you are using if applicable V The latest version of firmware you loaded onto the drive if applicable V The name and model number of your SCSI interface board e g Future Domain TMC 1610 Adaptec AHA 1515 Trantor T 130 V The version of the software device drivers if any that came with your SCSI interface board this typically is found on the label of the floppy disk which contains the device drivers V The version of the Windows DOS Mac Novell OS 2 or UNIX operating system you are using 64 ULTRAPLEX 40X OPERATION MANUAL CHAPTER 13 Contacting Plextor s Technical Support Department V The brand name and model number of your computer e g Dell 466 NP Micron P66PCI Powerstation ALR Evolution V Apple Macintosh Performa 575 V The type of VGA Super VGA or other graphics card you use V Brand name and model number of any other peripherals you have installed connected to your computer e g scanner fax board network board Returns You must receive an RMA Returned Materials Authorization number from our Technical Suppor
33. ation Does Not Use CD Audio There are two types of audio you may encounter when using CD ROMs 1 Soundcard Audio This comes from data e g WAV or MID files that is transferred from your CD ROM disc via the SCSI host adapter into your computer and is translated by your soundboard into sound If you do not have a soundboard or USB speakers you will not be able to hear this form of audio 2 CD Audio This comes from audio discs like the ones used by your home stereo that are translated directly by your CD ROM drive into sound You do not need a soundboard to hear this audio You can hear this audio by plugging a set of headphones or powered speakers into the headphone jack on the front of your drive One reason then that you might not hear sound when playing a CD ROM disc is that a soundboard is required These discs use only soundcard audio not CD Audio To help you determine if you are having a soundboard problem or a CD Audio problem try playing an audio CD in your CD ROM drive If you can hear music through headphones or speakers connected to the headphone jack on the front of your drive the CD ROM disc you are playing may require the use of a soundboard in order to hear sound If possible check the manual that came with the CD ROM disc and see if the use of a soundboard is recommended or required ULTRAPLEX 40X OPERATION MANUAL 49 CHAPTER 12 Troubleshooting If you have a soundboard and can hear an audio CD when
34. ats firmly in the slot Don t force it If you cannot push the board down completely into the slot remove the board and try again 26 ULTRAPLEX 40X OPERATION MANUAL CHAPTER 8 Hardware Installation Once you have successfully inserted the board fasten it in place using the cover plate screw that you removed earlier PCI Board ULTRAPLEX 40X OPERATION MANUAL 27 CHAPTER 8 Hardware Installation Drive Positioning YOUR TASK Determine where you want to install your drive YOUR OBJECTIVE Position the drive in the proper manner so that it operates correctly YOUR METHOD If you have an internal drive find an open bay in your computer If you have an external drive find an open space on your desktop The UltraPleX may be installed either horizontally or vertically If installed vertically make sure that the eject button is positioned near the top of the drive Doing so will ensure that your drive will perform as specified Internal Eject Button UP Vertical Horizontal External Eject Button UP Vertical Horizontal 28 ULTRAPLEX 40X OPERATION MANUAL CHAPTER 8 Hardware Installation NOTE The following section is only for those installing internal drives If you have an external drive skip to page 33 Mounting an Internal Drive YOUR TASK Mount your internal drive inside your computer YOUR OBJECTIVE A securely positioned drive whose connectors are within easy reach of the var
35. between CD ROM drive and SCSI interface Check cable for bent pins Symptom Computer does not respond Possible Cause and Solution INIT Conflicts Remove all INITs except those absolutely needed from your System Folder and the ones copied from the CD ROM device driver disk If the CD ROM drive functions correctly reinstall the INITs one at a time restarting the Macintosh after each one until the problem is solved ULTRAPLEX 40X OPERATION MANUAL 61 CHAPTER 12 Troubleshooting Symptom Low performance of CD ROM application software Possible Cause and Solution System Set for Virtual Memory If your Macintosh is using System 7 and is in Virtual Mode it may exhibit slow performance during real time graphics and animation This is because your hard disk drive and CD ROM drive must use your computer s SCSI bus almost simultaneously To remedy this remove Virtual Mode from the system and restart the Macintosh 62 ULTRAPLEX 40X OPERATION MANUAL CHAPTER 13 Contacting Plextor s Technical Support Department YOUR TASK Learn the variety of methods you can use to contact Plextor s Technical Support Department Learn what information you should gather before contacting us YOUR OBJECTIVE Know how to get in contact with Plextor if you experience any problems installing or operating your UltraPleX CD ROM drive YOUR METHOD Store Plextor s email web site phone and fax numbers in a convenient location
36. box called Driver Status the message should be This Device Is Working Properly If you get this message you can now make full use of your CD ROM drive with the Windows 95 98 32 bit support Add New Hardware If your SCSI controller is not recognized by Windows 95 98 after installation or if the message under Driver Status does not indicate that it is working prop erly you can use the Windows 95 98 Add Hardware Wizard in an attempt to load the required support Access My Computer open Control Panel then double click on the Add New Hardware icon and follow the directions This will look for and auto install Windows 95 98 support for your SCSI board and CD ROM drive if available At the end of this process a screen will notify you if the SCSI board has been detected If no new devices are detected your SCSI board is probably not supported by Windows 95 98 directly You may be able to get support from the manufacturer of the SCSI controller by calling their technical support department ULTRAPLEX 40X OPERATION MANUAL 83 About Plextor Plextor is a subsidiary of the Shinano Kenshi Company SKC Ltd SKC s roots stretch back to 1918 when it began to manufacture textiles in Japan s northern prefecture of Nagano Nagano incidentally was the site of the 1998 Winter Olympics SKC s involvement in the electronics industry started in 1962 when it diversified into the production of stepper motors for commercial audio products SKC is now on
37. by them for specific instructions PC Connection SCSI Interface Board Secure to controller by pushing gently until cable snaps into place PX 40TSe Rear Panel Personal Computer AC Power i Supply Mac Connection rear view of Mac Plugs into X above SCSI Cable O mn ge Gm OIX Plugs into Y Y 34 ULTRAPLEX 40X OPERATION MANUAL CHAPTER 8 Hardware Installation If you are installing more than one UltraPleX external drive or one UltraPleX and other external SCSI peripherals connect them as shown below NOTE Performance of SCSI devices may suffer if total cable length in daisy chain plus cabling in external case exceeds 1 5 meters Assume cabling in external case equals about 20 cm when adding up total cable length Quality of cabling is also important Use shielded cable when possible PC Connection SCSI Cable y Personal Computer 3 50 pin Centronics Pall Termination DISABLED SCSI Interface Board Daisy Chain Cable PIE Termination DISABLED 09 ffi mmu e408 1 Terminati Mac Connection r p ENABLED rear view of Mac A Plugs into X above SCSI Cable O iie ge Gm DOOR Plugs into Y ULTRAPLEX 40X OPERATION MANUAL 35 CHAPTER 8 Hardware Installation Regarding S
38. ch To turn power ON OFF AC Power Input Use the power cord supplied with your drive Audio Output Outputs stereo analog signal via RCA jacks Use to connect to audio amplifier other audio equipment SCSI Interface Connector In and Out One connector should be used to link your CD ROM drive to your SCSI host adapter the other to link your CD ROM drive to another SCSI peripheral with a daisy chain cable page 35 You may use either con nector for either purpose 14 ULTRAPLEX 40X OPERATION MANUAL t CHAPTER 6 Drive Switch Jumper Dial Settings l YOUR TASK Find the location of the jumpers internal drive or switches and rotary dial external drive Check their settings Change them if necessary YOUR OBJECTIVE To ensure that your new CD ROM drive can coexist peacefully with other equipment you might have installed in your computer To ensure that your drive will work properly after it is installed YOUR METHOD Find locations of the jumpers the switches and the rotary dial on the diagram in Chapter 5 Read below to determine if your drive s settings need to be changed If so follow the directions on making the necessary changes Your UltraPleX CD ROM drive needs to be flexible enough to work with a variety of computer systems PC Apple Sun Silicon Graphics Linux etc that can use SCSI peripherals To provide this flexibility Plextor gives its customers options for drive setting prior to inst
39. dial or DIP switches The SCSI ID number of the UltraPleX is determined by the position of the pointer on the SCSI ID rotary dial The drive will arrive with its SCSI ID set to 3 The rotary dial and DIP switches are set by the factory as shown below Px 40TSe ON 1 OFF 0 TERM TEST EJECT BLOCK Changing the SCSI ID Using the blade of a screwdriver rotate the dial s arrow to a different SCSI ID number Changing DIP Switch Settings Use a screwdriver pen or paper clip to push the DIP switches to an OFF or ON setting ULTRAPLEX 40X OPERATION MANUAL 19 CHAPTER 6 Drive Switch Jumper Dial Settings Other Switch Jumper Settings The remaining switches external drives and jumpers internal drives are Parity Term Test Block Eject 20 Leave this ON The parity check provided by the ON setting enhances the reliability of the SCSI bus Set to OFF only if your computer system or SCSI controller specifically requests that parity be disabled This enables or disables turns ON or OFF SCSI termination Factory setting is Enabled ON See page 19 for an explanation of SCSI termination and to determine if you need to change this setting Leave this OFF It is for factory use only Leave this OFF unless you are working in a UNIX environment and want to boot from your CD ROM drive If so set this switch jumper ON In most situations you will want t
40. e Each connector on the 50 pin ribbon cable has a key in the middle This key should fit into a slot in the middle of each connector of the interface board your UltraPleX CD ROM drive and any other SCSI peripherals Each connector on the 68 pin cable is shaped in such a way that it will not allow an incorrect connection Additionally ensure there are no kinks or nicks in the cable and that the length does not exceed 1 5 meters ULTRAPLEX 40X OPERATION MANUAL 31 Power Connector CHAPTER 8 Hardware Installation Double check your work you must ensure the side of the SCSI cable with the red stripe is matched to Pin 1 on the interface board and on the drive To Pin 1 Either end of the cable may be connected to the CD ROM drive or the SCSI interface board The easiest way to install your SCSI cable is to plug it into the SCSI connector on the rear panel of the drive before you insert the drive into your computer Then you can thread the cable through the front of the open bay you plan to use and back toward the SCSI interface board Connect the cable to your SCSI interface board and finish mounting your drive in the proper position The drive should slide smoothly into the bay If it does not check for obstructions in the bay and ensure the side rails if needed are attached properly You now need to make the power connection In most computers you will fi
41. e approved by the party responsible for compli ance of FCC Rules otherwise the user loses authority to operate the equipment LASER INFORMATION These products have been designed and manufactured according to IEC 825 1 on the Safety of Laser products This product comes under Class 1 Laser Products A Laser Caution Marking is attached on the top of the internal drive model Caution Invisible laser radiation when open Avoid direct exposure to beam CAUTION Use of controls or adjustments or performance of procedures other than those specified here in may result in hazardous radiation exposure The laser beam emitted from the optical pickup is invisible Accordingly Do not open the optical pickup housing and obtain service only from Plextor authorized personnel CAUTION To disconnect the CD ROM drive from an electrical current pull out the power plug VORSICHT DIE TRENNUNG VOM NETZ ERFOLGT DURCH ZIEHEN DES NETZSECKES Zur Einhaltung der Funk Entst rung von nicht selbst ndig betreib baren Hochfrequenzger ten periphere Anlagenkomponenten Dieses Ger t entspricht als Einzelger t den Funk Entst ranfor derungen der Postverf gung Nr 243 1991 Wird das Ger t inner halb einer Anlage zusammen mit anderen Ger ten betrieben So mu bei Inanspruchnahme der Allgemeinen Betriebs genehmi gung nach der BMPT AmtsblVfg Nr 243 1991 die gesamte Anlage folgenden Richtlinien entsprechen Vw UG Vfg 243 Grenzwertkla
42. e e CDR101 error message Disc heard jumping Excessive vibration Possible Causes and Solutions Defective CD ROM Disc A fingerprint contaminants or deep scratches on the disc s surface may prevent the drive from reading data See Chapter 10 to learn how to clean CD ROM discs You should also review the low performance symptom discussed on the next page ULTRAPLEX 40X OPERATION MANUAL 59 CHAPTER 12 Troubleshooting CD ROM Drive Set to Test Mode Turn this switch OFF The test mode is for factory use only Always turn the drive power OFF before changing the setting of the switches Chapter 6 CD ROM Disc is Poorly Balanced Poorly manufactured discs that are out of balance or discs with poorly distributed ink on labeling will cause significant vibration at high speeds Read errors may also occur Such out of balance conditions can also exist if the disc label adds more weight to one area of the disc than another Adhesive labels may also cause out of balance conditions Remove any adhesive labels on the label side of the disc and clean the surface following instructions in Chapter 10 If there is no foreign substance on the disc you may wish to contact the disc manufacturer for a replacement In DOS or Windows 3 x 95 98 NT use Plextor Manager to lower the drive speed Symptom Low performance of CD ROM application software Possible Cause and Solution Drive Automatically Set to Slower Throughput Plextor s drive
43. e manual YOUR METHOD Match the parts of your drive to the diagrams below UltraPleX Drive FRONT PANEL Int Ext Door Closed Front Door Q Tray Drawer G Emergency Eject Hole Headphone Jack ON BUSY Indicator Volume Control amp Audio CD Play Button DISC Indicator Stop Eject Button Front Door Attached to tray drawer Q Tray Drawer Insert disc after opening tray drawer Press eject button to close G Emergency Eject Hole Insert paper clip or other thin rigid object to eject tray if automatic eject button does not work Turn off power before using this feature Stop Eject Button Push to eject During Audio CD play mode push once to stop audio play and twice to eject Audio CD Play Button Push to put drive in Audio CD play mode Push button once during CD play mode to skip Push and hold down play button more than one second to fast forward ON BUSY Indicator Yellow when power is turned ON Flashing when disc is inserted and being accessed OFF when disc is inserted and not being accessed 10 ULTRAPLEX 40X OPERATION MANUAL UW UW CHAPTER 5 Drive Features DISC Indicator Green when power is on and disc is inserted OFF if no disc is inserted Volume Control Controls volume of headphone jack This control has no effect on the rear panel audio outputs G Headphone Jack Stereo mini jack for headphones and powered speakers UltraP
44. e of the world s largest manufacturers of small motors used in hard disks floppy disks tape drives copy machines video cameras and your Plextor CD ROM drive Over the past decade SKC has developed a reputation as an innovator in compact disc and CD ROM technology In 1992 it was the second company to begin shipments of double speed CD ROM drives In 1994 it was the first company to begin shipments of half height quad speed CD ROM drives In early 1995 SKC was the first company to ship a six speed CD ROM drive In early 1996 they shipped the first professional quality eight speed CD ROM drive Many award winning drives followed The UltraPleX you now own represents the highest achievement from the CD ROM technology leader SKC is also a leading manufacturer of compact disc players used for industrial and commercial applications e g background music players for retail stores restaurants and shopping centers Plextor acts as SKC s sales service and support arm throughout the world In addition to CD ROM drives Plextor also sells under its own label professional audio equipment used by radio stations high speed printing presses talking books for the sight impaired and a CD encoding system developed by SKC that can pack up to eight hours of audio onto a single compact disc Plextor has offices in Asia the Americas and Europe Plextor first opened an office in California s Silicon Valley in 1990 Rapid growth has required it to mo
45. e you install your drive is another Before proceeding make sure the power to your computer and any external peripherals is OFF and your computer is unplugged from its power source ULTRAPLEX 40X OPERATION MANUAL 25 CHAPTER 8 Hardware Installation To remove your computer s cover follow the directions provided by your computer s manufacturer Typically this involves loosening or removing several screws on the back panel of your computer and sliding off your computer s cover Carefully remove the SCSI interface board from its packaging Select a vacant slot in your computer where you will install the board refer to the manual packaged with your interface board for instructions as to which slot in your system to use Plextor provides only 32 bit PCI SCSI interface boards with its UltraPleX SCSI card bundles Be sure to use the correct slot 16 bit slots are longer than 32 bit slots Older systems may not have a PCI slot as this is the newer technology If you re installing an internal drive try to pick a slot that is closest to where the drive will be installed Remove the cover plate for this slot from the back panel of your computer Keep the screw from the cover plate nearby as you will need it in a moment Save the cover plate in case you need it at a later date Expansion Slot Cover 8 Rear Panel Plug the SCSI interface board into the slot you have selected Rock the board from end to end to ensure that it se
46. eady functioning under Windows 95 98 it will not ask for a disk or CD to get support for the controller We have addressed some potential problems this may cause in the troubleshooting portion of each section ULTRAPLEX 40X OPERATION MANUAL 71 APPENDIX Windows 95 98 Installation Guide Plug and Play Installation Install Hardware You should be able to simply install your SCSI controller CD ROM drive and all cabling without any concern for things like SCSI ID selection First turn OFF your computer system then review Chapter 8 You should also familiarize yourself with Chapter 7 Termination However the quick solution here is to place your internal drive at one end of the SCSI ribbon cable and the SCSI con troller at the other end of the cable Your drive ships from the factory with ter mination enabled so everything should be fine If you put another SCSI device between the controller and the drive you need to make sure termination is dis abled on that device For external devices if your Plextor drive is the last in a chain of devices leave termination enabled If it is not last in the chain dis able termination All SCAM capable boards should have the ability to auto matically set termination of the board itself so you should not have to deal with this Once your hardware is plugged in it is time to play But first we have to take care of that little device driver problem Install Software After your CD ROM drive and
47. eature Once an audio CD is inserted into the drive simply push the button to begin audio play Once the audio is playing push the play button once for track advance or hold down the button for more than 1 second to begin a fast forward search FFWD To eject press the Stop Eject button once to stop audio play and a second time to eject the CD While in audio CD play mode you can read a CD ROM data disc by simply removing the audio CD and inserting a data CD into your CD ROM drive 2 For PC users unique and powerful audio utilities are provided with Plextor Manager software Version 1 7 and later of Plextor Manager I even allows you to access CD Audio tracks as though they were i WAV files These can be played without analogue audio connections to your soundcard This is particularly useful for a second CD ROM or external drive attached to your system only the SCSI cable is needed For installation and operating instructions refer to the sepa rate Plextor Manager software manual and README files 3 Other alternatives include audio utilities designed into your operating system Media Player in Windows for instance or various other utilities that can be purchased commercially 44 ULTRAPLEX 40X OPERATION MANUAL CHAPTER 11 How to Play Audio CDs on Your Drive included with FWB s CD ROM device driver 7 J 4 Mac users can run a program such as CDT Remote which typically is In order to hear the audio CD your dri
48. ed after ULTRAPLEX 40X OPERATION MANUAL 21 CHAPTER 7 Termination your UltraPleX you must disable or turn OFF the UltraPleX s termination using the following instructions Internal Termination The UltraPleX internal drive is shipped from the factory with its termination enabled ON To disable termination remove the jumper from the termination pins on the back panel of your drive Refer to the diagrams on page 16 for the location of the termination pins labeled Term They are the second set of pins from the left If your drive is already installed in your computer be sure to turn off your computer before removing or reinstalling the jumpers We recommend that you retain the jumpers so you can reinsert them onto the termination pins if you later need to turn the drive s termination ON External Termination The UltraPleX external drive is shipped from the factory with its termination turned ON To turn the termination OFF first turn off the drive s power then change the second DIP switch on the rear panel of the drive to the OFF position Refer to the pictures on page 19 for the location of the termination switch labeled Term It is the second of the five switches 22 ULTRAPLEX 40X OPERATION MANUAL CHAPTER 8 Hardware Installation By itself your CD ROM drive is incapable of communicating with your computer You must use a hardware link that enables your drive to talk with the rest of
49. ere may be a perfectly good reason why the security sticker on the box was cut before you received it For example a dealer may have purchased a Drive Only configuration from Plextor then added a SCSI interface board and or software purchased separately before selling the box to you NOTE If your drive came pre installed in a computer the rails cables interface boards and other parts shown on the following pages may have been installed and may not be separately available ULTRAPLEX 40X OPERATION MANUAL 3 CHAPTER 2 Box Contents Use the following tables to check the contents of your box UltraPleX Internal Drives DRIVE W SCSI INTERFACE KIT CD ROM drive Plextor Manager software SCSI interface board amp installation guide Audio cable SCSI cable Plextor operation manual Warranty registration card Extra jumpers for setting drive switches c Cn Ce Please see Chapter 13 page 66 for locations to purchase additional or replacement accessories 4 ULTRAPLEX 40X OPERATION MANUAL CHAPTER 2 Box Contents UltraPleX External Drives DRIVE DRIVE W SCSI ONLY INTERFACE KIT MAC KIT CD ROM drive SCSI interface board amp installation guide Please see Chapter 13 page 66 for locations to purchase additional or replacement accessories ULTRAPLEX 40X OPERATION MANUAL 5 CHAPTER 2 Box Contents A Gentle Reminder gt YOUR
50. ess may have copied the wrong i e non SCAM capable driver support Then if some other SCSI device attached to your SCSI controller is physically set to the same ID as your CD ROM drive a conflict will occur To solve this problem insert the Plextor Manager disk or use Windows Explorer or the following DOS command to copy the correct file to the applicable Windows 95 98 subdirectory COPY D MPD C WINDOWS SYSTEM IOSUBSYS Reboot again and everything should work fine N The second likely cause is that your motherboard may not have a Plug and Play capable BIOS and your Plug and Play SCSI controller is not of the PCI variety You will need to turn off your computer and disable the Plug and Play capabilities on your SCSI controller Review the controller s documentation check the Quick Start Guide or similar document first to determine the location of the disable switch After disabling review the Install Hardware portion of the Non Plug and Play Installation section of this manual page 76 Make sure termination is set properly on your controller and all devices attached to it Restart your computer ULTRAPLEX 40X OPERATION MANUAL 73 APPENDIX Windows 95 98 Installation Guide 3 5 It is also possible that the SCSI controller you may have purchased separately is not really SCAM capable Not to worry though You simply need to deal with SCSI ID selection First turn off your computer Review the discussion of SCSI ID
51. he location of Pin 1 Pin 2 and Pin 3 refer to the jumper diagram on page 16 To change the SCSI ID number fol low the chart below UltraPleX 40max PX 40TSi Jumper Installed Across SCSI ID Number Pin 1 Pin 2 Pin 3 0 OFF OFF OFF 1 ON OFF OFF 2 OFF ON OFF Factory Settings 3 ON ON OFF 4 OFF OFF ON 5 ON OFF ON 6 OFF ON ON 7 ON ON ON W UltraPleX Wide PX 40TSUWi Jumper Installed Across SCSI ID Number Pin 1 Pin 2 Pin 3 Pin 4 0 OFF OFF OFF OFF 1 ON OFF OFF OFF 2 OFF ON OFF OFF Seng 3 ON ON OFF OFF 4 OFF OFF ON OFF 5 ON OFF ON OFF 6 OFF ON ON OFF 7 ON ON ON OFF 8 OFF OFF OFF ON 9 ON OFF OFF ON 10 OFF ON OFF ON 11 ON ON OFF ON 12 OFF OFF ON ON 13 ON OFF ON ON 14 OFF ON ON ON 15 ON ON ON ON 18 ULTRAPLEX 40X OPERATION MANUAL CHAPTER 6 Drive Switch Jumper Dial Settings For example the factory setting for SCSI ID 2 is made by installing a jumper across Pins 1 and 3 of the jumper block leaving Pin 2 uncovered To set the SCSI ID at 7 you would install a jumper across Pin 1 another jumper across Pin 2 and a third jumper across Pin 3 To set the SCSI ID at 4 you would install a jumper across Pin 3 leaving Pins 1 and 2 uncovered External Drives SCSI ID Number Please see description on page 17 It is also applicable to the external drive Factory Setting of Dial and DIP Switches CAUTION Turn the drive s power OFF before changing the setting of the
52. how to clean CD ROM discs You should also review the low performance symptom discussed on page 60 Bad Connection Between the CD ROM Drive and the SCSI Interface Board Inspect the cable drive and interface card for recessed broken or bent pins If a ribbon cable is used inspect for any signs of distress such as kinking Symptom Additional Symptom e CDR103 Not High Occurs with certain discs only Sierra Format Possible Cause and Solution Incorrect Disc The disc might be intended for another type of computer such as a Macintosh or Sun or it is not mastered in the High Sierra or ISO 9660 formats 58 ULTRAPLEX 40X OPERATION MANUAL CHAPTER 12 Troubleshooting Symptom Additional Symptom e CDR103 Not High Occurs regardless of the discs used Sierra Format Possible Causes and Solutions Incorrect Jumper Setting You might have the block jumper set to ON page 16 Hardware Conflict If the SCSI interface board uses DMA channels try changing the selected DMA channel See the instruction manual for your SCSI interface board Memory Manager Conflict If the SCSI interface board uses memory mapped addressing or has a BIOS exclude the addresses from the memory manager See your SCSI interface board instruction manual Incorrect Version of Microsoft CD ROM Extensions Version 2 00 or higher of MSCDEX is required to read a High Sierra or ISO 9660 format disc Symptoms Additional Symptom Excessive nois
53. hysically set to the same ID as your UltraPleX a conflict will occur To solve this problem insert the Plextor Manager disk and use Windows Explorer or the following DOS command to copy the correct file to the applicable Windows 95 98 subdirectory COPY D MPD C WINDOWS SYSTEM IOSUBSYS Reboot again and everything should work fine 2 The second likely cause is that you neglected to disable the Plug and Play capabilities on your SCSI controller Turn off your computer Review the controller s documentation check the Quick Start Guide or similar document first to determine the location of the disable switch 99 It is also possible that the SCSI controller you purchased separately is not really SCAM capable Not to worry though You simply need to deal with SCSI ID selection First turn off your computer Review the discussion of SCSI ID selection Chapter 6 and then check the physical selection of SCSI IDs on your drive and any other SCSI devices connected to your controller Make sure that all devices are physically set to unique IDs Since your board is not SCAM capable it will probably not have automatic termination You will also need to make sure the termination of your board is set properly After your IDs and termination are set properly restart your system ULTRAPLEX 40X OPERATION MANUAL 77 APPENDIX Windows 95 98 Installation Guide 4 Finally it is possible that your previously or separately purchased SCAM cap
54. ice driver loaded by the computer When the computer has a memory manager e g HIMEM SYS 386MAX SYS or QEMM SYS in most cases the memory manager is loaded first and the CD ROM driver loaded directly thereafter If other device drivers are loading before the CD ROM driver place them after the CD ROM driver If the memory manager tries to load the CD ROM driver into high memory e g DEVICEHIGH or LOADHIGH disable the function so that the driver is loaded into conventional memory Hardware Conflict Between the Interface Board and Your Computer The SCSI interface board may be in conflict with another peripheral in your computer Normally this conflict can be settled by selecting a different address for the SCSI interface board In some cases you may wish to select a different address for the conflicting peripheral If the driver still does not recognize the interface board try the following 1 Remove all non essential peripherals from your computer e g network boards fax boards etc and their device drivers from the CONFIG SYS and AUTOEXEC BAT files 2 Reboot the computer and ensure that the SCSI card s ASPI and CD ROM device driver recognizes the CD ROM drive 3 Turn OFF the computer and reinstall each peripheral and its device drivers one at a time 4 Repeat steps 2 and 3 until the problem reoccurs This means that the problem is with the last peripheral you installed Improper MSCDEX Installation The Microsoft
55. ine If you put another SCSI device between the controller and the drive you need to make sure termination is disabled on that device For external devices if your drive is the last in a chain of devices leave termination enabled If it is not last in the chain disable termination Install Software After your CD ROM drive and SCSI controller are installed it is time to make the right software device driver file available to support your new controller Turn on your computer and start up Windows 95 98 Your system should auto matically detect and configure your SCSI controller If you have just installed it Windows 95 98 will then recognize that it does not have the right driver available A dialog box named New Hardware Found appears followed immediately by a dialog box named Insert Disk At this point click on OK in the Insert Disk dialog box and a second New Hardware Found dialog box will appear It will ask you to insert the Windows 95 98 disk or CD Please DON T DO IT If you do put in your Microsoft disk or CD Windows 95 98 will automatically load the non SCAM capable file for the SCSI controller we provided Instead if you purchased a Plextor kit with SCSI controller insert the Plextor Manager disk This disk has the SCAM capable support file for your SCSI controller to complete your Plug and Play CD ROM environment After inserting the disk select Browse in the dialog box and then select the appropriate drive letter probably A
56. interface board Audio CD Disc in the Drive Plextor CD ROM drives are capable of playing high quality audio when used with appropriate audio playback software or when the drive is set to Audio CD play mode see Chapter 11 Since audio compact discs do not have computer data typing computer commands while a CD Audio disc is in your drive will result in an error message ULTRAPLEX 40X OPERATION MANUAL 55 CHAPTER 12 Troubleshooting 12 2 PC Compatibles Existing Installations Symptoms Additional Symptom Invalid drive specification Interface board driver fails to No device found recognize the CD ROM drive Drive not responding Possible Causes and Solutions Drive Is Not On If you have an UltraPleX external drive check that its front panel power switch is ON If the drive is the UltraPleX internal model ensure the power cord from your computer s power supply is plugged firmly into the drive power connector Power is applied correctly if one of the front panel LEDs are on Bad Connection Between the CD ROM Drive and the SCSI Interface Board Inspect the cable drive and interface board for recessed broken or bent pins If a ribbon cable is used inspect for any signs of distress such as kinking Ensure the red stripe side of the ribbon cable plugs into Pin 1 on both the drive and the interface board Improper SCSI Bus Termination Ensure that only the peripheral at the end of the internal SCSI cable and or the las
57. ious cables that must attach to it YOUR METHOD Identify the drive bay where you will mount your drive Remove bay cover If necessary use mounting rails to install drive in bay Your PC probably looks something like this Available bay with cover panel removed You can mount your drive in any available bay You must remove the small panel that covers the bay that you want to use Typically this is done after you have removed your computer s cover The panel can then be popped out by pressing outward lightly in some older cases you may have to remove screws that hold the panel in place You now need to determine if you must install mounting rails on the sides of your drive To do so insert the drive into the open bay If the drive fits tightly with little or no clearance on either side of the drive you will not have to use mounting rails The drive can be mounted directly into your computer CAUTION Do not mount your drive in your computer using screws other than those supplied by Plextor You may damage the drive if you insert Be screws that are too long ULTRAPLEX 40X OPERATION MANUAL 29 CHAPTER 8 Hardware Installation If you must use mounting rails install them as shown below Be sure not to mistake the inner and outer face of a rail when attaching Typically the smooth side of the rail faces away from the drive s chassis There are four holes provided on each side of the drive To moun
58. iously purchased SCSI controller supports some Plug and Play features but it is not PCI and is not SCAM capable and you also have no Plug and Play BIOS on your motherboard You will need to disable Plug and Play on your controller Turn off your computer Review the controller s documentation check the Quick Start Guide or similar document first to determine the location of the disable switch Double check for proper termination Restart your computer 3 Finally you may have failed to set a unique SCSI ID for each of your peripheral devices connected to your controller Turn off your computer Review SCSI ID selection Chapter 6 and then check the physical selection of SCSI IDs on your CD ROM drive and any other SCSI devices connected to your controller Make sure that all devices are physically set to unique IDs After your IDs are set properly restart your system Upgrading to Windows 95 98 From DOS Windows Using CD ROM Install Hardware If you are installing your Plextor drive in a Plug and Play environment Plug and Play BIOS on the motherboard and a SCAM capable controller refer to Install Hardware of the Plug and Play Installation section on page 72 If you are installing your Plextor drive in a non Plug and Play environment no Plug and Play BIOS on the motherboard and your interface card is not PCI but is SCAM capable refer to the Install Hardware portion of the Non Plug and Play Installation section on page 76 80 UL
59. irectly to these Please check the manual that came with your system for details regarding SCSI support on the motherboard ics If you have an external drive you can also use a parallel to SCSI interface This is a device that plugs into your computer s parallel port the one your printer normally is connected to It is convenient but at a cost of reduced performance to your CD ROM drive It is not recommended for the UltraPlex ULTRAPLEX 40X OPERATION MANUAL 23 CHAPTER 8 Hardware Installation 4 If you have an external drive and a portable computer with a PCMCIA slot Type II or III use a PCMCIA to SCSI card This is a small credit card size device that plugs into the PCMCIA slot It too is convenient but many of these provide less performance than a direct connection to a 32 bit SCSI interface board Most PCMCIA connections will provide better performance than a parallel to SCSI interface NOTE The following section is only for PC users who need to install a SCSI interface board in their computer If you plan to use a parallel to SCSI or PCMCIA to SCSI interface you can skip to Chapter 9 If you are an Apple user with an external drive you can laugh at how easy life is 7 and skip to page 33 Otherwise proceed to page 25 24 ULTRAPLEX 40X OPERATION MANUAL CHAPTER 8 Hardware Installation Board Installation YOUR TASK Install a SCSI interface board in your computer YOUR OBJECTIVE Provide the hard
60. it is played but cannot hear sound when you play a CD ROM disc you may have configured your soundboard incorrectly Check the troubleshooting section of your soundboard manual for further advice If you have a soundboard but you cannot hear an audio CD when it is played check the following Improper Missing Audio Cable If you use a soundboard you must connect the soundboard to your CD ROM drive with an audio cable See page 36 to ensure you have properly installed this audio cable If you have a soundboard and CD ROM drive but lack an audio cable contact one of the locations listed on page 66 for information on where to purchase a cable Device Drivers Need to Be Updated If you can hear an audio CD in your CD ROM drive when it is in CD Audio play mode see Chapter 11 but you cannot hear an audio CD with another music CD utility e g Animotion s MCS CDMaster CorelCD your device drivers may need to be updated Contact your soundcard manufacturer for assistance Soundboard Volume Low If when playing an audio CD you do not hear sound even though everything appears to be functioning normally busy light on drive flickers the time counter on your audio CD utility is advancing you may have the mixer settings for your soundboard set too low Each soundboard has different settings for each input source including one for CD Audio Run your soundboard s mixer program and verify that the volume is turned up Bad Soundboard Audio
61. iver you obtained from your SCSI interface board manufacturer 4 Shut down your system and connect your UltraPleX to the SCSI controller 5 Turn ON your computer and your UltraPleX drive should now be visible to the system Windows NT Troubleshooting Tip If you have difficulty getting NT to recognize your CD ROM drive and SCSI interface board you should first verify that all of your hardware is operating properly This is best done by installing DOS If your system does not work under DOS you probably have a hardware problem that needs to be resolved before you can go any further If your system works under DOS but not NT review your device driver installation and verify that the SCSI interface board device driver and CD ROM support Step 4 above are loaded correctly As an alternative you can boot the system to DOS from a floppy The contents for this floppy may be available on Plextor s web site www plextor com Please check this first If you do not locate the files on our web site contact Technical Support by following the instructions in Chapter 13 They can help you locate the files or send them to you via email Once you have created the floppy insert it into the floppy drive and reboot your system At the prompt select the drive letter for the CD ROM drive e g at the A prompt type D If the drive is functional and you have a disc in the drive you should be able to see a list of directories and files on the C
62. leX 40max Internal Drive REAR PANEL TERM p TEST PRTY AUDIO SCSIID DC INPUT OUT l 46V GND 12V 9ceesoo steoescccosteoccscoot 9969 99 020 008 05 099 9999696 Power Connector SCSI Interface Connector Jumpers Audio Output Connector UltraPleX Wide Internal Drive REAR PANEL TERM TEST pu pes AUDIO SCSI ID EJECT DC INPUT Bur mn 5V GND 12V 68 SCSI n mm ENEMY E SISTSISTS S SS STS 8 STs S SIse sTsTe sTe sTels e eTe els s H ow oa a pace LarsTeTe s e s s s eTe s e sT e R s s e e s s e es e sjs s eTs s s SCSI Interface Connector Jumpers Audio Output Connector There are only two differences between the rear panel of the UltraPleX Wide and the UltraPleX 40max The UltraPleX Wide has a 68 pin SCSI connector and connects to SCSI interface boards with 68 pin connections The UltraPleX Wide has 9 not 8 jumpers ULTRAPLEX 40X OPERATION MANUAL 11 CHAPTER 5 Drive Features Audio Output Connector Outputs stereo analog signal Use to connect to soundboard or audio amplifier Use standard MPC 3 type 4 pin connector Q Jumpers Use to select SCSI ID number parity termination test block size or eject lock Leave these jumpers at their factory settings unless one or more of the following situations pertain to you SCSI ID number If you are using more than one SCSI peripheral you may have to change your SCSI ID number
63. many simple problems rather than wait for assistance from a Plextor representative discussed happen only rarely Many may seem as if they do not pertain to you If you are familiar with the variety of problems that can occur however you will be better prepared to deal with them if they happen to you Guidelines If you experience trouble with your UltraPleX drive follow these guidelines PC Users 1 m 3 Most SCSI interface boards can sense when a problem has occurred and will generate an error message on your computer Take note of this message Then run the test diagnostic program that is probably included with the device drivers for your SCSI interface board Follow the instructions given in the SCSI interface board s manual If the information provided by the error message and test program is not sufficient for you to fix the problem proceed to Step 2 If your problem occurs during or immediately after the drive s installation read Section 12 1 PC Compatibles Initial Installation If your problem occurs after you have run the drive successfully for an extended period read Section 12 2 PC Compatibles Existing Installations Attempt to match the problem you are having with the entries listed beneath Symptoms Then narrow your search by checking to see if Additional Symptoms apply to you as well Because different SCSI interface boards generate differently worded error messages the messages displayed by your c
64. mend that you pay a packaging store e g Mail Boxes Etc in your area to ship your drive The drives that we have received from most packaging stores have arrived in good shape If you don t have a packaging store in your area call our Technical Support Department for packaging pointers before you ship your drive In fact you must call our Technical Support Department to get an RMA number before returning any drive see Chapter 13 page 66 6 ULTRAPLEX 40X OPERATION MANUAL Xe What Else Do I Need YOUR TASK Review the software and hardware installed in your current computer system YOUR OBJECTIVE Determine what else you may need to operate your CD ROM drive YOUR METHOD Inventory your current computer system check list below If you are a PC owner and you purchased a Plextor box labeled Drive with SCSI Interface Kit your needs are simple none Everything you need to successfully install and operate your UltraPleX CD ROM drive is included in the box you purchased The only thing you need to add is a CD ROM disc to play in your new drive If you are a PC owner who has purchased an UltraPleX 40max Drive Only box life gets a bit more complicated You fall into one of three groups 1 You do not own a SCSI interface board In this case you have to get one Your local computer store and numerous mail order vendors carry them Chapter 13 lists locations where you can purchase SCSI Interface cards SCSI cables and a
65. n power ON OFF AC Power Input Use the power cord supplied with your drive Audio Output Outputs stereo analog signal via RCA jacks Use to connect to audio amplifier or other audio equipment SCSI Interface Connector In and Out One connector should be used to link your CD ROM drive to your SCSI host adapter the other to link your CD ROM drive to another SCSI peripheral with a daisy chain cable page 35 You may use either con nector for either purpose ULTRAPLEX 40X OPERATION MANUAL 13 CHAPTER 5 Drive Features UltraPleX Wide External Drive REAR PANEL DIP Switches SCSIID Power Switch Q scsr out 9 o 2J LEE scsi D SCSI Interface Connector 2 ir AR AC Power Input In and Out DIP Switches Use to select parity term test block size and eject lock options Leave these switches at their factory settings unless one or more of the following per tain to you Termination Review Chapter 7 to determine if you need to turn your terminator switch off Block Size If you are working in a UNIX environment and want to boot from your CD ROM drive page 20 Eject Lock If you work in an environment where you need to prevent others from removing a CD ROM disc from your drive page 20 Q SCSI ID Use this dial to designate SCSI ID number Rotate the dial to change the number If you are using more than one SCSI peripheral you may need to change your SCSI ID number page 19 Power Swit
66. nd SCSI interface board you should first verify that all of your hardware is operating properly This is best done by installing DOS If your system also does not work under DOS you probably have a hardware problem that needs to be resolved before you can go any further Refer to the Troubleshooting guide in Chapter 12 If your system works under DOS but not OS 2 review your device driver installation and verify that the SCSI interface board driver and CD ROM support see Step 3 page 39 is loaded correctly As an alternative you can boot the system to DOS from a floppy The contents for this floppy may be available on Plextor s web site www plextor com by the time you read this Please check this first If you do not locate the files on our web site contact Technical Support by following the instructions in Chapter 13 They can help you locate the files or send them to you via email Once you have created the floppy insert it into the floppy drive and reboot your system At the prompt select the drive letter for the CD ROM drive e g at the A prompt type D If the drive is functional and you have a disc in the drive you should be able to see a list of directories and files on the CD type DIR at the prompt If the CD ROM drive is functioning properly you can then focus on the OS install or configuration of other equipment or software as likely suspects Windows NT 4 0 and Below Installation Procedure To install Windows N
67. nd additional power connectors that are ready for your use Check the cable running from your power supply to your hard disk and see if it has extra connectors on it If so you can plug one of these into the power connector found on the rear panel of the CD ROM drive If you do not find any additional connectors available either because they were not supplied or they are all in use you will have to buy a splitter or a Y connector These can also be found at most computer stores If you are in 32 ULTRAPLEX 40X OPERATION MANUAL CHAPTER 8 Hardware Installation a hurry to get started you can probably unplug the power connector from your 5 25 floppy drive if you have one and plug it into your CD ROM drive You will be able to use your drive until you have the opportunity to buy a splitter or Y connector Of course you will lose the use of your 5 25 drive until you buy a splitter Y connector If your computer has only a 3 5 floppy disk drive you may find that you do not have a power connector that is the correct size to plug into your CD ROM drive Once again you can turn to your local computer store for a splitter to solve this problem A third cable an audio cable must be used if there is a soundboard in your system This cable runs from the four pin audio output connector on the rear panel of your drive to your soundboard See page 36 for more information about audio cables Installation of your internal drive i
68. nd installed SCSI controller that is supported by Windows 95 98 support will be loaded automatically e If your previously purchased SCSI controller is not supported by Windows 95 98 you will be prompted to insert a disk that includes the appropriate file That disk should have been provided with the controller If you have a separately purchased SCSI board installed we cannot guarantee support will be available on Windows 95 98 After the upgrade finishes you can check to see if Windows recognizes your SCSI controller by selecting My Computer If a CD ROM drive icon is shown in this Window everything should be functioning properly If not then support for your SCSI controller did not load properly Windows 95 98 can t look through your controller to see your drive Select Control Panel and then double click the Add New ULTRAPLEX 40X OPERATION MANUAL 81 APPENDIX Windows 95 98 Installation Guide Hardware icon and follow the instructions This process will take some time but hopefully will find the files necessary to support your SCSI board If not it is possible that Windows 95 98 does not have the necessary file available or that non SCAM capable support was loaded even though you purchased a SCAM capable controller You may need to contact the manufacturer of the SCSI controller to get the correct file It is also possible that your older controller simply does not have support available for Windows 95 98 and will need to be re
69. nize that they do suffer from some limitations namely they do not possess psychic or telepathic powers Therefore their ability to help you depends a great deal on your ability to help them You must act as their eyes ULTRAPLEX 40X OPERATION MANUAL 63 pe CHAPTER 13 Contacting Plextor s Technical Support Department and ears as they try to diagnose and fix your problem If you gather the information requested on the following pages before you contact them you will find that your problem can be resolved much more quickly Plextor s Technical Support Department is available Monday through Friday 6 30 a m to 5 30 p m PST We are closed on weekends and some holidays How to Contact Us There are three ways for you to contact Plextor s Technical Support Department 1 Send us email at support plextor com or visit our web site for answers to Frequently Asked Questions 2 Send a fax to the attention of the Technical Support Department at 408 986 1010 Include your telephone number and the hours during which you can be reached Be as detailed as possible in describing your problem It typically is useful if you also send a printout of your AUTOEXEC BAT and CONFIG SYS files 3 Call 800 886 3935 and select the technical support extension Before You email Log On FAX Call Knowledge is power or so some say Empower our technical support folks with information This will save both you and them time and possible frustration Ple
70. o leave this switch jumper OFF However if you are in an environment where you want to prevent others from borrowing or stealing the disc inserted in your drive e g the drive is located in a public place where multiple users have unlimited access you can activate the Eject Lock feature To do so set this switch jumper ON When this switch jumper is ON it is impossible to eject a disc inserted in the drive by pressing the Eject button A software eject command must be issued for the disc to eject from the drive Check your device driver manual for instructions on how to issue a software eject command The media lock and eject functions can also be controlled by Plextor Manager software ULTRAPLEX 40X OPERATION MANUAL CHAPTER 7 Termination YOUR TASK Find the location of the SCSI termination jumper or switch YOUR OBJECTIVE Determine if you must disable the SCSI termination YOUR METHOD Your drive was shipped with termination enabled If necessary remove the termination jumper or turn off the SCSI termination DIP switch by following the instructions below You must enable SCSI termination if the UltraPleX is the only SCSI peripheral used with your computer In addition you must enable termination if you are using multiple SCSI peripherals with your computer and the UltraPleX is positioned as the last peripheral in a daisy chain If you are using an Ultra SCSI host adapter we recommend using active termination
71. ognize and support your SCSI controller and Plextor CD ROM drive Microsoft has included a generic CD ROM device driver in the operating system They have also included numerous controller specific drivers on the Windows 95 98 CD ROM If you connect your Plextor drive to a previously installed and operating SCSI controller Windows 95 98 will recognize the new controller and ask you to insert the Windows 95 98 CD ROM so it can obtain the necessary file If you purchased your SCSI controller in a Plextor kit you can use either the Windows 95 98 CD or the Plextor Manager floppy disk to provide the necessary file If you purchased your new SCSI controller from another source you must use the Windows 95 98 CD If Windows 95 98 does not have the necessary file you will need to use software provided by the manufacturer of the SCSI controller If you encounter any problems we suggest you read the following detailed instructions Instructions and Background If the Quick Install description above does not work this section will tell you a little about the Windows 95 98 operating system help you figure out what your current system configuration is and then walk you through the installation If you are lucky this process will be close to Plug and Play Either way don t worry You will soon be using the highest performance CD ROM drive around If you have any problems at all our technical support staff will help you They can be reached toll free at 8
72. omputer may differ from those shown on the following pages ULTRAPLEX 40X OPERATION MANUAL 47 CHAPTER 12 Troubleshooting Upgrading Firmware New with the UltraPleX 40max is the ability to upload new firmware to the drive Typically Plextor creates new firmware revisions to meet the peculiar needs of large computer manufacturers It is rare that these will impact the performance or operation of your drive However if after you have proceeded through troubleshooting with no result you should check out our web site to learn about the latest firmware Firmware upgrades can be found in either the Technical Support area or on the Downloads page There will be a description of the new firmware and its intended use Follow instructions for downloading then simply run the executable file on your system The firmware upgrade will occur automatically For the change to take effect you must cycle power to the drive and reboot your system For an internal drive simply shutdown your PC For an external drive reboot the system and turn the power to the drive off and on again Apple Computer Users Read Section 12 3 Apple Macintosh Technical Support If you still cannot solve your problem after reviewing the relevant sections of this chapter visit the Technical Support and Frequently Asked Questions areas of our web site NOTE We encourage you to go to the Plextor web site www plextor com before attempting to contact Technical Support
73. oundcards and Audio Cables Whichever category your soundboard falls into you will find that the best source of information about installing the soundboard in your computer is your soundboard s manual Once you have successfully installed the soundboard in your computer you can continue below for a description of the different cable connections that need to be made Plextor strongly suggests you not use the SCSI connection on your soundcard if available to control your UltraPleX Audio Cables Plextor provides audio cables in those kits which also include SCSI controllers because we are assuming this will be the primary and possibly the first SCSI CD ROM in your system Our bare drive kits include no cabling Please see page 66 for sources of audio cables In kits with a SCSI card two cables come with an internal kit and one set with an external kit One cable delivered with your internal drive is MPC compliant and the other has connectors designed for use with Sound Blaster sound cards The cable delivered with your external drive has two RCA type color coded connectors at one end which connect to your drive and a single stereo mini jack at the other end which plugs into the line in receptacle on your soundboard at the back of your computer If you purchased an internal drive SCSI card kit and you have a sound card other than Sound Blaster that is not MPC compliant you will have to purchase a different audio cable from a compute
74. placed Plextor Provided SCSI Controller e If the SCSI controller provided by Plextor is not supported by Windows 95 98 you will be prompted to insert a disk that includes the appropriate file At this point you can insert the Plextor Manager disk point Windows 95 98 to the root directory and it will automatically select and install the proper file If your Plextor provided SCSI controller is supported by Windows 95 98 it will automatically install non SCAM capable 32 bit support for your SCSI board If your SCSI controller was not SCAM capable this would present no problem However since you purchased a SCAM capable Plextor kit you may experience problems After the installation is complete copy the MPD file s from the Plextor disc to the correct Windows 95 98 subdirectory using Windows Explorer or the following DOS command COPY A MPD C WINDOWS SYSTEM IOSUBSYS The non SCAM capable file originally installed will be overwritten Disable Plextor Manager Our preliminary tests indicate that Plextor s device driver will operate your Plextor drive under Windows 95 98 However our device driver is written in 16 bit code and has not been fully tested under Windows 95 98 In addition all the utilities and more available in 16 bit code Plextor Manager are also available in 32 bit code Plextor Manager Therefore we recommend that you disable the driver If you choose to operate your Plextor drive under Windows 95 98 using the Ple
75. r supply store We can help by recommending several vendors who offer audio cables and can get them to you quickly at a reasonable price see listing page 66 Please see next page for diagrams illustrating the cable connections 36 ULTRAPLEX 40X OPERATION MANUAL CHAPTER 8 Hardware Installation The following diagrams show where the SCSI cable and audio cable need to be connected to your internal CD ROM drive Soundboard SCSI Interface and Power Supply POWER SUPPLY 1 Audio Connector 2 Power Connector 3 SCSI Connector ULTRAPLEX 40X OPERATION MANUAL 37 CHAPTER 9 Software Installation YOUR TASK Install software onto your computer system to enable the CD ROM drive to operate optimally within your specific operating system YOUR OBJECTIVE Enable your CD ROM drive to communicate with the rest of your computer system YOUR METHOD Identify your operating system and refer to the section of this chapter or the Plextor Manager manual that pertains to your operating system A device driver is a software program that allows your computer to interact with your CD ROM drive If you do not use a device driver or you use an outdated version of the required device driver you will not be able to operate your CD ROM drive The lack of a device driver or the use of an improper version of a device driver are the most common source of business for Plextor s Technical Support Depar
76. re eres eRa CERE REC E Dae ae 47 Upgrading Firmware s ersi ere Lr RR Ren 48 Technical S pport pcs eae eee a ho EY Y EIE 48 12 1 PC Compatibles Initial Installation sss 49 12 2 PC Compatibles Existing Installations 56 12 3 Apple Macintosh 1 6 0 0 cece eee eee 61 13 Contacting Plextor s Technical Support Department 63 How to Contact US iste Geek aire a e E ees 64 Before You email Log On Fax Call sees 64 REUNIS oreet a ond Psp ADs aoe erect sud is 65 Helpful Contacts s eee meme Recens 66 14 Specifications llle 67 UltraPleX 4 max eec ee nee RUE SR 67 UltraPleX Wide 4 tre eR ER er eR RA Ge 68 Appendix Windows 95 98 Installation Guide 69 About Plextor sreci cest e or een Re 84 Warranty Information 0 c eee eee ees 86 CHAPTER 1 Introduction Thank you for purchasing either Plextor s UltraPleX 40max or our UltraPleX Wide Both are 17 40 speed CAV CD ROM drives meant for the professional and power user The UltraPleX family of drives are the most reliable and highest performing CD ROM drives available The UltraPlex 40max represents the pinnacle of achievement for standard 50 pin 8 bit SCSI interface CD ROM drives The UltraPlex Wide is the only CD ROM in the world that supports Wide Ultra SCSI and uses 68 pin connectors on a 16 bit bus There is not a more efficient CD ROM in the world The throughput of these UltraPleX CAV CD
77. rience errors while reading them you may have a bad PhotoCD disc Try another PhotoCD disc If it works you should have the defective disc replaced Symptoms Additional Symptom Invalid drive specification Error appears upon initial installation No device found of the CD ROM drive and device No SCSI interface board found driver software or no response from SCSI interface board e No drives in use Possible Causes and Solutions Improper SCSI Device Driver Installation Your computer needs a SCSI software device driver to link the SCSI interface board to the CD ROM drive If this driver cannot be loaded properly an error message will normally be displayed on the screen Try rebooting the computer Watch as the CONFIG SYS file executes and look for an error message to appear You can press the Control and S keys simultaneously to freeze the display in order to read the error message use the Control and S combination again to continue ULTRAPLEX 40X OPERATION MANUAL 51 CHAPTER 12 Troubleshooting If the SCSI device driver cannot be loaded properly either a software or hardware conflict exists Software conflicts are generally caused by memory managers hardware conflicts by two peripherals vying for the same DOS address space Please read the next two sections on Software and Hardware conflicts Software Conflict with Other Device Drivers The SCSI interface board normally designates the CD ROM driver as the first dev
78. river PLEXTOR SYS instead of ASPICD SYS DEVICE C PROGRA 1 PLEXTOR PLEXTOR SYS D DEVICE NAME ASPI Manager CD ROM driver Symptoms Additional Symptom No device found Driver fails to recognize the SCSI No SCSI interface board found interface board or no response from SCSI interface board Possible Cause and Solution Drive Not Resetting In some cases even if you restart the computer by pressing its reset button or the Control Alt and Delete keys simultaneously the drive does not appear to 54 ULTRAPLEX 40X OPERATION MANUAL CHAPTER 12 Troubleshooting respond Try turning the power switches on the drive and computer OFF then ON This complete shutdown should fully reset the drive and computer Symptom Additional Symptom e CDR101 Not Ready All commands sent to the drive Reading Drive X result in CDR101 error Possible Causes and Solutions Defective CD ROM Disc A fingerprint contaminants or deep scratches on the disc s surface may prevent the drive from reading data Read Chapter 10 to learn how to clean CD ROM discs You should also review the low performance symptom discussed on page 60 Bad Connection Between the CD ROM Drive and the SCSI Interface Board Inspect the cable drive and interface board for recessed broken or bent pins If a ribbon cable is used inspect for any signs of distress such as kinking Ensure the red stripe side of the ribbon cable plugs into Pin 1 on both the drive and the
79. rmination Finally controllers that are not SCAM capable will not likely have automatic termination You will need to make sure termination of your controller is set properly If you have both internal and external devices attached the termination on your controller should be disabled Review the controller s documentation to determine how to do this If you have only internal devices or only external devices termination of your SCSI controller should remain enabled Install Software After your drive and SCSI controller are installed it is time to make the right software device driver files available to support your new controller Turn on your computer and start up Windows 95 98 Your system should automatically detect and configure your SCSI controller If you have just installed a new controller Windows 95 98 will recognize that it does not have the right driver available A dialog box named New Hardware Found appears followed immediately by a dialog box named Insert Disk At this point click on OK in the Insert Disk dialog box and a second New Hardware Found dialog box will appear It will ask you to insert the Windows 95 98 disk or CD If you do this it will automatically load the non SCAM capable file Since your SCSI controller does not support SCAM this is appropriate After inserting the disk or CD select Browse in the dialog box and then select the appropriate drive letter The Windows 95 98 configuration process should selec
80. s are designed to automatically switch from top speed throughput to slower speeds when they encounter a defect or a scratch on your disc The drive then will continue to read data from the disc at the auto selected speed for a period of time If no read errors are encountered then the drive spins up to the top speed possible without read errors It is also possible that the disc is dirty Please refer to page 43 for instructions on how to clean your CD ROM disc Symptoms Disc is ejected after being inserted ON BUSY light flashes 4 times Possible Cause and Solution CD Is Unreadable Plextor s drives are designed to automatically eject any unreadable CD Please be sure that the CD ROM disc or audio CD is label side up in the tray If not 60 ULTRAPLEX 40X OPERATION MANUAL CHAPTER 12 Troubleshooting this will cause the drive to eject the CD A blank or incorrectly written CD R disc or a damaged scratched or otherwise unreadable CD will cause this same symptom Inserting a known good disc will correct this problem 12 3 Apple Macintosh Symptoms Invalid drive specification No device found Drive not responding Possible Cause and Solution SCSI Address Conflicts with the Hard Disk Drive This usually can be corrected by selecting another SCSI address normally addresses 1 to 6 for your CD ROM drive NOTE The Macintosh s hard disk uses address 0 and its internal SCSI adapter uses address 7 Bad connection
81. s now complete skip to page 38 _ External Drive Installation YOUR TASK Connect cables from your external drive to your PC or Mac Check to see if switch dial and terminator settings need to be adjusted YOUR OBJECTIVE A well functioning drive that does not conflict with any other peripherals in your computer system YOUR METHOD Follow the directions below for making cable connections Review your current computer setup to see if potential conflicts exist If so make the necessary switch dial and or terminator changes If you are installing a single UltraPleX and you have no other SCSI peripherals attached to your system you should leave the switches dial and terminator found on the rear panel of your drive at their factory settings If you do have additional SCSI peripherals e g scanner printer attached to your computer you may need to change your dial and terminator settings See Chapters 6 and 7 for information on how to change these settings If you are installing a single UltraPleX external drive connect it as shown on the next page ULTRAPLEX 40X OPERATION MANUAL 33 CHAPTER 8 Hardware Installation NOTE At the time this manual was printed there was no plan to build an external UltraPleX Wide However there are third party integrators that UW may offer an external UltraPleX Wide Although you may use the information below for guidance you should refer to documentation provided
82. sc If the disc is merely dusty you may use a commercially available dust removal spray such as Dust Off or Vari Air to blow dust particles off the disc After removing the dust particles you may wipe the disc using a clean soft cotton cloth Use a straight line motion wiping from the center out Do not wipe the disc in a circular motion If a disc becomes dirty or soiled with grease or other contaminants not remov able by wiping you may clean the disc with a CD ROM disc cleaner available at most computer dealers Follow the directions packaged with the cleaner HINT Storing your CD ROM discs in jewel cases at all times will prevent them from becoming dirty or damaged ULTRAPLEX 40X OPERATION MANUAL 43 CHAPTER 11 How to Play Audio CDs on Your Drive YOUR TASK Learn how to use your CD ROM drive so that it can also play audio CDs YOUR OBJECTIVE Increase functionality of your drive Provide musical accompaniment for presentations Goof off at work YOUR METHOD You may choose from a variety of methods You can use anything from front panel controls or very basic bare bones audio CD software utilities up to software utilities that surpass the capabilities of the CD player attached to your stereo system With Plextor Manager and USB speakers you can even bypass the soundcard in your PC 1 The most basic method is to use the UltraPleX front panel audio controls No special drivers are needed to operate this f
83. selection Chapter 6 and then check the physical selection of SCSI ID on your CD ROM drive and any other SCSI devices connected to your controller Make sure that all devices are physically set to unique IDs Since your board is not SCAM capable it will probably not have automatic termination You will also need to make sure the termination of your board is set properly If you have both internal and external devices attached the termination on your controller should be disabled Review the controller s documentation to determine how to do this If you have only internal devices or only external devices termination of your SCSI controller should remain enabled After your IDs and termination are set properly restart your system It is possible that your previously or separately purchased SCAM capable controller is not being supported properly by Windows 95 98 If you had to use the Windows 95 98 disk or CD to get support for the controller it may not have existed or it may have loaded a non SCAM capable version of the file If the file did not exist you will have to contact the SCSI controller manufacturer to obtain the necessary file you might first look through your own stack of disks one more time Once you have the correct file you can then use the Windows 95 98 Add New Hardware Wizard to load it If Windows 95 98 did load a file during the configuration process and you have another SCSI device besides your Plextor CD ROM drive then yo
84. ses B der EN55022 e Auflagen nach S 2 der BMPT AmtsblVfg 243 1991 Dies ist bei der Zusammensetzung einer Anlage z B Computersystem aus nur einzein gepr ften Ger ten nicht immer erf llt CD ROM Drives ULTRAPLEX 40max PX 40TSi Internal PX 40TSe External ULTRAPLEX WIDE PX 40TSUWI Internal PX 40TSUWe External Operation Manual IO Prexron Plextor reserves the right to make improvements in the products described in this manual at any time without prior notice Plextor makes no representation or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose Further Plextor Corp reserves the right to revise this manual and to make changes in its content without obligation to notify any person or organization of such revision or change This manual is copyrighted all rights reserved It may not be copied photocopied translated or reduced to any electronic medium or machine readable form without Plextor s prior permission Manual Copyright O December 1998 Plextor Corp Licenses and Trademarks All licenses and trademarks are property of their respective owners Table of Contents Introduction llle 1 Box Contents leere 3 temal RIV OS sje iii i ctr E ete E el 4 External Drives ausu ae e doe ue Roa kac od EUR DER E ra dca 5 A Gentle Reminder eese nn 6 What Else Dol Need
85. t Rear Panel Power Supply DC 5V DC 12V AC 100 240V 50 60 Hz Power Switch Tumbler Type 3A 250V Interface Connector SCSI Bus 50 Pin Flat Ribbon Type SCSI Bus Two 50 Pin High Density Temination Jumper Switch DIP Switch Audio Output Stereo Output Molex Connector Stereo Output RCA Jacks L G G R MPC3 Standard Jumper Switches SCSI ID Parity Term Test Block Size Media Lock DIP Switch Parity Term Test Block Size Media Lock Rotary Switch SCSI ID Environmental Conditions Operating Temperature 0 to 45 degrees Celsius Humidity 20 to 8096 Noncondensing Storage Temperature 40 to 60 degrees Celsius Humidity 10 to 95 Noncondensing Dimensions and Weight Dimensions W H D Weight 5 78 x 1 64 x 7 95 2 2 lbs 7 0 x 2 24 x 12 03 5 5 Ibs Reliability MTBF 100 000 POH Tray Loadin 30 000 load Cycles ULTRAPLEX 40X OPERATION MANUAL 67 CHAPTER 14 Specifications PX A0TSUWi e Wide Internal External Disc Useable Formats CD ROM Mode 1 CD ROM XA Mode 2 Form 1 Multi session Mode 1 amp 2 CD UDF variable packets Useable at 24x speed CD DA CD ROM XA Mode 2 Form 2 Disc Type ISO 9660 HFS Rockridge PhotoCD Video CD CD I CD Extra CD Plus Enhanced CD CD R CD G CD Midi CD Text Disc Diameter 12 cm 60 min amp 74 min Performance Data Transfer Rate CAV Constant Angular Velocity 8 950RPM Sustained 2 6MB sec 17 3X Inner track 6 0MB sec 40 1X Outer track Burst 40MB sec synchronous UltraS
86. t Department before any Plextor CD ROM drive can be returned for repair or replacement Any drive sent to Plextor without an RMA number will not be accepted Drives must be sent postage prepaid We recommend that you insure your shipment as Plextor cannot be held responsible for any damage that may occur during shipment ULTRAPLEX 40X OPERATION MANUAL 65 CHAPTER 13 Contacting Plextor s Technical Support Department Helpful Contacts COMPANY PHONE Product Adaptec 408 945 8600 SCSI interface boards amp CD R software Advansys 800 525 7443 SCSI interface boards AMC 800 390 9328 Devices cables amp Accessories Bason Comp 800 238 4453 SCSI interface boards CeQuadrat CD R software 800 330 6734 Creative Labs 405 742 6600 Soundboards Creative Digital Research 408 255 0999 UNIX software for CD R Diamond 800 468 5846 Soundboards DPT 407 830 5522 SCSI interface boards DIC 408 474 0868 SCSI interface boards FWB 650 482 4800 Mac device drivers Pacific Inter Connects 408 654 0234 Audio cables Plextor 408 980 1838 Recommend SCSI boards audio cables and all other technical support needs Testa CD Labs 520 531 1880 CD Tach Performance Benchmarks 66 ULTRAPLEX 40X OPERATION MANUAL FAX BBS Web amp or email address 408 262 2533 www adaptec com 408 383 9612 408 383 9540 www advansys com 425 861 8391 cust svc amcdirect com 818 727 9064 818 597 0275 www bowin com 650 843 37
87. t Ready Errors occur intermittently Reading Drive X Possible Causes and Solutions Defective CD ROM Disc A fingerprint contaminants or deep scratches on the disc s surface may prevent the drive from reading data Read Chapter 10 to learn how to clean CD ROM discs You should also review the low performance symptom discussed on page 60 Drive Not Terminated If your CD ROM drive is the only SCSI peripheral attached to your computer or is the last SCSI peripheral in a daisy chain i e a cable connecting multiple SCSI peripherals to a single SCSI interface board check that its termination switch is ON Always turn the drive power OFF before changing the setting of the rear panel switches Chapter 7 ULTRAPLEX 40X OPERATION MANUAL 57 CHAPTER 12 Troubleshooting Symptom Additional Symptom CDR101 Not Ready All commands sent to the drive Reading Drive X result in CDR101 error Possible Causes and Solutions Audio CD Disc in the Drive Plextor CD ROM drives are capable of playing high quality audio when used with appropriate audio playback software or when the drive is set to Audio CD play mode Chapter 11 Since audio compact discs do not have computer data typing standard data commands when an a CD Audio disc is in the drive will result in an error message Defective CD ROM Disc A fingerprint contaminants or deep scratches on the disc s surface may prevent the drive from reading data Read Chapter 10 to learn
88. t an internal drive in most computers the rails should be fastened to the lower pair of holes In some instances you may need to fasten the rails to the upper set of holes You will find that four screws were supplied with your drive Use only these screws to attach the mounting rails Using screws other than those supplied by Plextor could damage the drive or strip the threads Check the positioning of the rails by sliding the drive into the bay before you connect any cables Check Your Jumper Settings Once you have a mounted the rails or b determined that you don t have to use mounting rails you are almost ready to finish your drive s installation However before doing so check your jumper settings one last time and be sure to record the serial number of your drive for future reference It may also be helpful to record the TLA code found on the back or top of your drive If you do not have any SCSI peripherals e g hard disk scanner printer etc in your system other than your CD ROM drive you should not change the jumpers from their factory setting or change termination If you do have other SCSI peripherals as part of your computer system you may need to change the settings of the SCSI ID and or reset the termination See Chapters 6 and 7 for information on how to change these settings 30 ULTRAPLEX 40X OPERATION MANUAL W CHAPTER 8 Hardware Installation Cable Connections You must m
89. t for logo certification by the time Windows 95 98 was released and most devices were not yet capable it automatically loads the files that support the non SCAM device As you might suspect by now Plextor fixes this problem for you Just pay close attention to the instructions and everything will work out fine Now that we have bored you with the history and current state of Plug and Play it s time to get that great new CD ROM drive up and running Turn the page and let s get you started 70 ULTRAPLEX 40X OPERATION MANUAL APPENDIX Windows 95 98 Installation Guide Configuration Identification The first thing you want to do is figure out exactly what your configuration is and what you are trying to accomplish Review the following descriptions and then go to the appropriate section of this manual 1 You have purchased a new SCAM capable Plextor CD ROM drive kit with a SCAM capable SCSI controller If you purchased the drive without a SCSI controller it is also possible that you already had or separately purchased a SCAM capable SCSI controller board your computer has a Plug and Play BIOS or your SCSI controller is of the PCI variety You have Windows 95 98 installed You may have purchased a new computer with Windows 95 98 installed or you purchased an upgrade to Windows 95 98 on floppies and already installed it You may also have upgraded to Windows 95 98 from a CD using an older CD ROM drive If this scenario describes your
90. t peripheral in a daisy chain of external devices is terminated see Chapter 7 Some peripherals have a setting marked Termination Power instead of Terminator Ensure that termination power switches are set correctly Symptom Additional Symptom CDR101 Not Ready CD ROM drive responds to directory Reading Drive X DIR command but cannot run a program Possible Causes and Solutions Bad Connection Between the CD ROM Drive and the SCSI Interface Board Inspect the cable drive and interface board for recessed broken or bent pins If a ribbon cable is used inspect for any signs of distress such as kinking 56 ULTRAPLEX 40X OPERATION MANUAL CHAPTER 12 Troubleshooting Improper SCSI Bus Termination Ensure that only the last peripheral on the SCSI bus is terminated see Chapter 7 Some peripherals have a setting marked Termination Power instead of Terminator Ensure that termination power switches are set correctly Defective CD ROM Disc A fingerprint contaminants or deep scratches on the disc s surface may prevent the drive from reading data Read Chapter 10 to learn how to clean CD ROM discs You should also review the low performance symptom discussed on page 60 Conflict with a Network Card Temporarily remove the network card and all related drivers from the AUTOEXEC BAT and CONFIG SYS files Reboot the computer and check that the CD ROM drivers load successfully Symptom Additional Symptom CDR101 No
91. t the correct file off the floppy disk and copy it to the correct Windows 95 98 subdirectory on your hard drive It is possible that Windows 95 98 will not have the required support for your SCSI controller If that is the case you will need to call the controller manufacturer s technical support department If you still have problems call Plextor s Technical Support Department at 800 886 3935 Reboot Your Computer Reboot your machine by selecting Shut Down from the Start button Select Restart the computer and select Yes This will reboot your computer with the new configuration ULTRAPLEX 40X OPERATION MANUAL 79 APPENDIX Windows 95 98 Installation Guide Troubleshooting If you followed the previous instructions you should be up and running without any problems If things are not working correctly there are three likely problems 1 You might have inadvertently copied the SCSI controller support files on the Plextor Manager disk into your Windows subdirectory It is possible the SCAM files on our disk are not properly supporting your controller To solve this problem delete the applicable MPD file s from C Windows System losubsys and then reinstall the correct support file using the Windows 95 98 Add New Hardware Wizard See Add New Hardware page 83 in the Upgrading to Windows 95 98 from DOS Windows Using CD ROM section Restart your system and everything should work fine 2 The second likely cause is that your prev
92. th of all daisy chain cables and cabling in external case should not exceed 1 5 meters It is physically impossible to daisy chain 15 external drives with total cable length under 1 5 meters However daisy chaining a few drives together should be possible with no loss of performance When using multiple SCSI peripherals however it is necessary to set each peripheral to a unique SCSI ID number If you bought a Plextor kit with a SCSI interface board both the drive and the board are SCAM compliant This means each time you turn on your computer the drive will internally reset its SCSI ID to avoid any conflict If you separately purchased or already own a SCSI interface board it may not be SCAM compliant For those of you without SCAM adapters your Plextor CD ROM drive can be set to use one of eight SCSI ID numbers The drive should arrive with its SCSI ID set to 3 Accordingly if you already use another SCSI peripheral and its SCSI ID is also set to 3 you must change the SCSI ID number of this peripheral or the CD ROM drive In the past this always had to be done manually If you connect your UltraPleX to an existing SCSI controller you will still need to go through this exercise of checking and possibly changing SCSI IDs ULTRAPLEX 40X OPERATION MANUAL 17 CHAPTER 6 Drive Switch Jumper Dial Settings Changing the SCSI ID The SCSI ID number of the PX 40TSi is determined by the placement of jumpers on Pins 1 2 and 3 To find t
93. tment For Windows 95 98 installation Windows Installation guide in the Appendix page 69 For Windows DOS Win 3 1 installation Plextor Manager manual or Readme file For Apple computer users refer to your Mac manual For PC users with IBM OS 2 page 39 For PC users with Windows NT page 40 For other OS users refer to the applicable SCSI CD ROM installation procedures provided with that OS 38 ULTRAPLEX 40X OPERATION MANUAL CHAPTER 9 Software Installation OS 2 Installation Procedure To install OS 2 from your OS 2 CD ROM disc you first need to verify that your SCSI interface board is supported by OS 2 Check your OS 2 manual and the README file on the floppy disk that comes with the OS 2 CD ROM for information on which SCSI interface boards OS 2 supports If your SCSI interface board is on OS 2 s list of supported hardware you can follow the installation instructions provided by IBM However if your SCSI interface board is not on OS 2 s list of supported hardware you must contact the manufacturer of your board and request an OS 2 software device driver see listing page 66 The OS 2 device driver files that you need from your SCSI interface board s manufacturer end with an ADD extension They need to be copied into the CONFIG SYS file on the OS 2 installation floppy disk Your SCSI interface board manufacturer will provide you with specific instructions Adding CD ROM Support After OS 2 Has Alread
94. tor or any other device weighing more than 30 lbs on top of the UltraPleX external drive X Do not place your drive in direct sunlight on heating units or near electrical appliances that draw large amounts of current such as a high powered audio amplifier microwave oven toaster hair dryer etc V Keep the area around your drive clean from dust smoke and other contaminants V Use a soft dust free cloth for cleaning your drive Do not allow moisture or liquids including water cleaning fluids or solvents to touch the drive Thinner benzene or alcohol based solvents can mar your drive s surface V To help ensure that your CD ROM discs remain free of dirt or other contaminants they should be stored in a jewel case Use only an indus try standard disc Do not insert warped poorly balanced or cracked discs into the drive V Keep your CD ROM disc clean See Chapter 10 for tips on handling and cleaning CD ROM discs X Do not drop or jolt the drive X Do not attempt to open the drive and service it yourself Removing the cover may expose you to harmful electrical voltages or the laser beam For your safety entrust service to Plextor authorized service personnel only ULTRAPLEX 40X OPERATION MANUAL 9 CHAPTER 5 Drive Features YOUR TASK Get to know your drive YOUR OBJECTIVE Learn how to operate different features of the drive Learn what goes where Learn some terms that will be used elsewhere in th
95. ty 68 pin connectors so called wide connectors If you have an external Plextor CD ROM drive you will be able to include it in your daisy chain of other external SCSI peripherals with a SCSI cable Again be sure you choose a cable with at least one 50 pin high density connector for an external drive or one 50 pin header type connector for an internal drive You ll need a 68 pin high density connector for the UltraPleX Wide Be sure to read the section on Termination in Chapter 7 If you purchased your SCSI interface board several months or years before you purchased your UltraPleX drive you may need to update your device drivers See the discussion about device drivers in Chapter 9 of this manual NOTE When purchasing a SCSI cable be certain that you are selecting a C quality cable and that it does not exceed the specified length for SCSI cables Poor quality external cables or overly lengthy cables may result in poorer performance of your UltraPleX The maximum cable length should not exceed 1 5 meters 3 You own a soundboard that has a SCSI interface built into it e g Sound Blaster SCSI II We recommend against connecting your new UltraPleX 40max drive to the SCSI interface of your sound card These types of SCSI implementations will limit the performance of this high performance drive We do recommend using a separate SCSI interface Once you have assembled everything you need you re ready to install your drive
96. u probably have a conflict with your SCSI IDs In other words Windows 95 98 loaded a non SCAM capable support file The quick fix here is to leap out of the Plug and Play environment and reset the SCSI ID on one of your devices per the previous paragraph Alternatively you can find or obtain the SCAM capable file from the manufacturer of your SCSI controller You will then need to copy that file to a Windows 95 98 subdirectory using Windows Explorer or the following DOS command COPY D NFILENAME EXT C WINDOWS SYSTEM IOSUBSYS The SCSI controller documentation should tell you which file to copy If not you should contact the technical support department of the SCSI controller manufacturer If you cannot reach them or they cannot help you contact Plextor s Technical Support Department Finally if you still suspect the CD ROM drive as the source of the problem you should boot the system to DOS from a floppy The 74 ULTRAPLEX 40X OPERATION MANUAL APPENDIX Windows 95 98 Installation Guide contents for this floppy may be available on Plextor s web site If you do not locate the files on our web site contact Technical Support by following instructions in Chapter 13 They can help you locate the files or send them to you via email NOTE We encourage you to visit our Plextor web site www plextor com before attempting to contact Technical Support The answers to the most common questions callers ask can be found quickly in the Freq
97. udio cables for the UltraPleX We recommend you purchase a PCI bus mastering SCSI controller that supports Ultra SCSI burst speeds and uses standard 50 pin connectors There are many such cards available ul For UltraPleX Wide owners we suggest you purchase a PCI bus mastering SCSI controller that supports Wide Ultra SCSI burst speeds of 40 MB sec It must have 68 pin connectors available The UltraPleX 40max uses standard 50 pin high density connectors for external drives and 50 pin header type connectors for internal dri ves so called narrow connectors ul The UltraPleX Wide external drive uses high density 68 pin connectors so called wide connectors 2 You own a SCSI interface board If you have only one other internal SCSI peripheral device and a Plextor internal CD ROM drive check to see if you can use the SCSI ribbon cable in your PC If the cable has unused connectors use one to attach the UltraPleX If the cable in your PC does not have a free connector you will need to purchase a SCSI ribbon cable from your local computer supply store The cable must have at least as many ULTRAPLEX 40X OPERATION MANUAL 7 CHAPTER 3 What Else Do Need i UW connectors as you have internal SCSI peripherals including one for your Plextor CD ROM drive plus one additional connector to attach to the interface board NOTE The UltraPleX Wide external drive uses high densi
98. uently Asked Questions area A link to the FAQ can be found on our home page Once you have created the floppy insert it into the floppy drive and reboot your system At the prompt select the drive letter for the CD ROM drive e g at the A prompt type D If the drive is functional and you have a disc in the drive you should be able to see a list of directories and files on the CD type DIR at the prompt If the CD ROM drive is functioning properly you can then focus on the OS install or configuration of other equipment or software as likely suspects ULTRAPLEX 40X OPERATION MANUAL 75 APPENDIX Windows 95 98 Installation Guide Non Plug and Play Installation Install Hardware Refer to the Operation Manual for instructions on installing your SCSI controller cabling and CD ROM drive If your non PCI controller has Plug and Play features but your computer system is not supporting Plug and Play you will need to disable the Plug and Play capabilities on your SCSI controller Review the controller s documentation check the Quick Start Guide or similar document first to determine the location of the disable switch You might want to familiarize yourself with the chapter on termination However the quick solution here is to place your internal drive at one end of the SCSI ribbon cable and the SCSI controller at the other end of the cable Your CD ROM drive ships from the factory with termination enabled so everything should be f
99. ve is playing you can plug a pair of stereo headphones or self powered speakers into the headphone jack on the drive s front panel You can also connect your drive to an audio amplifier as shown on the next page The audio cables shown are available at most com puter and audio supply stores PLEASE NOTE The volume control on the front panel of your drive adjusts only the sound level of the headphone jack It has no impact on the volume level of the rear panel audio outputs Plextor Manager software can control volume level of the signal from the rear panel audio outputs Please refer to the Plextor Manager manual for information regarding this function UltraPleX 40max Internal or External osc owiusy pet S5 Stereo Mini Plug To Headphone Jack Audio Amplifier Audio Input RCA Type Plugs ULTRAPLEX 40X OPERATION MANUAL 45 CHAPTER 11 How to Play Audio CDs on Your Drive PX 40TSe External To Audio Out Audio Amplifier Audio Input RCA Type Plugs 46 ULTRAPLEX 40X OPERATION MANUAL CHAPTER 12 Troubleshooting Review some of the common problems you may encounter when installing or operating your UltraPleX drive YOUR OBJECTIVE Gain a better understanding of how your drive YOUR METHOD Read this entire section Many of the problems Beal operates Attempt to prevent problems before they occur Quickly fix on your own
100. ve twice since then to larger offices Plextor now occupies a 30 000 sq ft facility in Santa Clara California which is staffed by sales marketing technical support engineering administrative and shipping personnel Our Japanese office opened in 1985 Our European office in Brussels began operation in 1994 84 ULTRAPLEX 40X OPERATION MANUAL Plextor s CD ROM Drives Oo Mee en Model Introduced Transfer Rate Time Size ULTRAPLEX 40X OPERATION MANUAL 85 Warranty Information PLEXTOR CORP PLEXTOR warrants your UltraPleX 40max or UltraPleX Wide CD ROM drive against any defect in material and workmanship under normal use for a period of two years following its date of purchase In the event this product is found to be defective within the warranty period PLEXTOR will at its option repair or replace the defective CD ROM drive This warranty is void if a the drive is operated or stored under abnormal use and maintenance conditions b if the drive is repaired modified or altered unless such repair modification or alteration is expressly authorized in writing by PLEXTOR c if the drive is subject to abuse neglect lightning strike electrical fault improper packaging or accident d if the drive is installed improperly or e if the serial number of the drive is defaced or missing PLEXTOR will not under any circumstances be liable for direct special or consequential damages such as but not limited to d
101. very well be a 30 second fix to them But we will never know unless you contact us If you are having trouble please don t give up and don t take your drive back to where you bought it until you have spoken with one of our tech support reps 2 ULTRAPLEX 40X OPERATION MANUAL CHAPTER 2 Box Contents YOUR TASK Check the contents of the box YOUR OBJECTIVE Make sure you got everything you paid for YOUR METHOD Compare what you find in the box with the tables on the following pages What you find in your Plextor box depends on two factors 1 What configuration you purchased and 2 What the company that sold you the box put in or took out while it was in their possession At the time of this manual s publication Plextor sells its UltraPleX drives in three configurations 1 Drive only 2 Drive with SCSI Interface Kit 3 Drive with Mac Kit The drive kit you received is indicated by a contents label applied to your retail box Your drive may also have been integrated into a computer system or subsystem sold by a third party PLEASE NOTE A security sticker was applied to the top of your box The contents of your box were carefully checked before this sticker D was applied If it was cut before you purchased the box you should carefully check the contents to ensure nothing has been removed If something is missing you should contact the party from whom you purchased the box for an explanation Th
102. ware link needed to enable your CD ROM drive to communicate with your computer YOUR METHOD Remove your computer s case Install board and attach necessary cables Let us point out that this is a CD ROM drive installation and operation manual it is not a SCSI interface board operation manual Unless you purchased a SCSI interface board and its accompanying manual bundled in the same box with an UltraPleX drive we have no way of knowing which type of board you elect to use There are dozens of SCSI interface boards on the market Each one is installed somewhat differently Therefore our instructions for this section should only be considered guidelines For more detailed instructions on how to properly install your SCSI interface board you should refer to the installation operation manual that you received when you purchased the board or contact the manufacturer directly CAUTION If static electricity may be present in the room where you are work ing discharge any you may have on your body by touching a grounded object before you remove the host adapter from its pack aging Static electricity is a silent killer Just a small jolt to one of the chips on your interface board may render it useless with no apparent damage Positioning your computer in a location with out carpet underfoot is one method of guarding against static electricity damage Using common sense such as not walking on a carpeted floor in stocking feet just befor
103. xtor device driver and subsequently encounter any problems your first step should be to disable the driver To disable Plextor s DOS Windows driver click on the Start button From the pop up menu select Run Type NOTEPAD C COMNFIG SYS This allows you to edit the COMFIG SYS file using the notepad editor Find the lines that refer to the ASPI Manager example BTDOSM SYS or ASPIADOS SYS and device driver called PLEXTOR SYS Type REM in front of each of those two lines This disables 82 ULTRAPLEX 40X OPERATION MANUAL APPENDIX Windows 95 98 Installation Guide these lines by marking them as Remarks Select Save from the File menu and then Exit Reboot Your Computer Reboot your machine by selecting Shut Down from the Start button Select Restart the computer and select Yes This will reboot your computer with the new configuration When Windows 95 98 starts an icon for a CD ROM drive will appear in My Computer If it does not then the support for your SCSI controller has probably not loaded correctly Go to the following section titled Add New Hardware Even if you get the CD ROM icon you may want to check that the Windows 95 98 32 bit driver is working properly Select Control Panel in My Computer and double click on System Click on the tab called Device Manager at the top of the window In the new window of devices double click on SCSI Controllers This displays all the SCSI controllers currently installed in your system In the
104. y Been Installed 1 You first need to verify that your SCSI interface board is supported by OS 2 Check your OS 2 manual and the README file on the floppy disk that comes with the OS 2 CD ROM for information on which SCSI interface boards OS 2 supports If your SCSI interface board is included on the list of supported hardware you can skip to Step 3 2 If your SCSI interface board is not on OS 2 s list of supported hardware you must contact the manufacturer of your board and request an OS 2 software device driver see listing page 66 3 Once you have confirmed that your SCSI interface board is supported by OS 2 or you have obtained the necessary device driver files run OS 2 s Selective Install program to set up your SCSI interface board and CD ROM drive In the SCSI Host field select your board If your board was already installed and running your SCSI interface board should already be selected and there is no need for you to change this entry The CD ROM drive should automatically be detected In the event that the CD ROM drive is not seen please go to the CD ROM Drive field select Texel Plextor 3024 5024 3028 5028 4PleX Then select Install and insert the OS 2 floppy disks when requested After rebooting your CD ROM drive should appear in the Drives folder ULTRAPLEX 40X OPERATION MANUAL 39 CHAPTER 9 Software Installation OS 2 Troubleshooting Tip If you have difficulty getting OS 2 to recognize your CD ROM drive a
105. your computer Plextor s UltraPleX drives use a SCSI interface as their link If you own a PC there are four ways in which you can make the SCSI connection 1 Use a separate SCSI interface board e The UltraPleX 40max internal and external drives attach to a SCSI board with a 50 pin narrow SCSI connector IW e The UltraPleX Wide internal and external drives attach to a SCSI board with a 68 pin wide SCSI connector Your SCSI card should be chosen with these connectors in mind For both the UltraPleX 40max and UltraPleX Wide drive we recommend using a 32 bit PCI bus mastering SCSI interface board to maximize the drives potential Older 8 bit SCSI interface boards are not recommended for the UltraPleX 40max More cost effective but with a decrease in video performance are 16 bit ISA bus mastering SCSI interface boards Both these bus mastering interface technologies also allow you to take advantage of SCSI multitasking in 32 bit operating systems such as Windows 95 98 Windows NT UNIX SCO Solaris etc Another possibility is to use an ISA PIO SCSI interface board but performance will suffer as will multitasking I Use the SCSI interface on the motherboard of your PC if available Most motherboard implementations in the past supported 50 pin narrow SCSI connections Some more recent PCs workstations and servers now offer Wide Ultra SCSI support on the motherboard the UltraPleX Wide can be connected d

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