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Xerox 421 All in One Printer User Manual

1. gt Using the numeric keypad enter the first 2 digit Department Number you want to setup between 2 and 99 Press Enter Using the numeric keypad enter a 5 digit Department Code and press Enter Using the numeric keypad enter the first 2 digit Department Number you want to setup between 2 and 99 Press Enter The first Department Code has now been setup Follow the procedure to setup all the Department Codes required When all the Department Codes have been setup press the Features key to return to Ready mode Enter master code 1 or Enter department code 2 99 Department codes Department number Enter master code Enter master code 1 or Enter department code 2 99 Department codes Enter master code 1 or Enter department code 2 99 gt Use the scroll key Gy to select Department code and then press Enter gt Select On and press Enter to access the setup screens gt Select Modify current codes to modify existing codes gt Press Enter gt Enter the 5 digit Master Code using the numeric keypad and press Enter If the code is correct access to the Department Code setup screens is provided Modifying and Deleting Department Codes Machine defaults 01 Paper trays 02 Timers 03 Interrupt key 04 Speaker volume 05 Department code Department codes Department codes 1 Modify current codes 2 Delete all codes
2. Council Directive 99 5 EC on radio equipment and telecommunications terminal equipment and the mutual recognition of their conformity A full declaration defining the relevant directives and referenced standards can be obtained from your Xerox representative or by contacting Environment Health and Safety Xerox Limited PO Box 17 Bessemer Road Welwyn Garden City Herts AL7 1HE England Tel Number 44 0 1707 353434 WARNING This product is certified manufactured and tested in compliance with strict safety and radio frequency interference regulations Any unauthorized alteration which includes the addition of new functions or the connection of external devices may impact this certification Please contact your local XEROX Limited representative for a list of approved accessories A A FCC Part 15 ICES 003 WARNING In order to allow this equipment to operate in proximity to Industrial Scientific and Medical ISM equipment the external radiation from the ISM equipment may have limited or special mitigation measures taken WARNING This is a Class A product in a domestic environment This product may cause radio frequency interference in which case the user may be required to take adequate measures WARNING Shielded cables must be used with this equipment to maintain compliance with Council Directive 89 336 EEC This equipment has been tested and found to comply with the limits for a Class A digital device p
3. If you select a paper tray and then select a paper size not supported by that tray the paper tray option will default to Auto Select Tray The Front Cover tab enables you to use different paper such as letterhead for the first sheet of paper in your print job To enable the media type and paper tray settings select Front Cover Different The settings you specify appear in the Paper Summary Box on the Paper Output dialog The settings you select on this tab will override any front cover settings in the application You cannot change Paper Size on this tab To do so select the Document Body tab Separators enable you to put a page divider between each printed page of a document and after the final page This is useful when you print items such as transparencies and want a blank sheet of plain paper between each transparency sheet To use separators you must enable collation and single sided printing on the Paper Output tab To modify any of the settings select Use Separators Doing so will enable the media Type and Paper Tray drop down boxes The settings you choose appear in the Paper Summary Box on the Paper Output dialog 1 Sided 2 Sided Flip on Short Edge 2 Sided Flip on Long Edge Uncollated Collated 2 Sided Printing Two sided Printing enables you to print on both sides of a page Single sided printing This is the default Double sided printing aligned to the shortest edge of the paper Doubl
4. Move Copy Delete WorkCentre Pro 421 User Guide Print The Fonts dialog enables you to add remove or change the fonts installed on the printer ri Pie e i O o cs j ee jo a Installed Fonts This box shows the PCL 5E fonts currently available on the computer Move enables you to move the selected fonts to the printer port Copy enables you to copy one or more of the fonts from the Available Fonts list to the Installed Fonts list or vice versa The copy button becomes active when you select one or more fonts in the list Delete enables you to remove fonts you no longer use from the printer 4 31 Edit Permanent Temporary Edit enables you to change disk based font names and attributes If you purchase a disk based font that has the same name as a font you are already using you should change the name of the font with the Font Installer You cannot change the name of a printer resident font Permanent enables you to save fonts on the printer disk The fonts will be retained on the printer until they are deleted Select Temporary if you want to save fonts in the printer memory RAM If you choose this option fonts are discarded when the printer is restarted Add Fonts Add Fonts enables you to select and load scalable typefaces fonts or font support files for your printer The button opens a dialog on which you must specify the drive path where the files you want to load ar
5. Position from center Use the vertical and horizontal scroll bars to modify the watermark s center position on the page You can choose to measure in inches or millimeters mm Select Center to reset the position to the center of the paper Provides the driver version information copyright information product logo and driver vendor logo Changing Printer Defaults gt To access the Printer defaults menu while in the Ready to Copy screen press the Machine Status key located to the right of the LCD The Machine Status menu displays the settings options gt Ensure Default settings is selected and press Enter gt Use the scroll key Gy to select Printer defaults and press Enter During manufacture certain settings for features and functions of the WorkCentre Pro 421 are programmed into the machine Once the machine is installed Machine Status can be used to change these settings to meet your individual requirements Using the instructions below and the Printer Defaults table provided on the following pages customize the Printer default settings to meet your printing needs Machine status 01 Default settings 02 03 Initial setup Default settings 01 Machine defaults 02 Copy defaults 03 Printer defaults gt Use the scroll key Gy to select the option required Printer defaults and press Enter 01 Cancel current job 02 Force feed gt Use the Printer
6. Follow the step by step procedures shown on the message display to clear the fault Use the scroll key to proceed to the next step and press Enter Access Areas The following diagram illustrates where the jam clearance access areas are on the machine ADH DADH Ja Access Cover DADH Lower Cover Under DADH Right Side Cover behind Duplex unit N Duplex Unit 7 Right Side Covers aoe 6 2 WorkCentre Pro 421 User Guide Example of Paper Jam See the following for an example of typical jam clearance messages gt Open the right side cover gt Use the scroll key Gy to proceed to the next step and press Enter gt Remove any paper visible in thi j is area Remove jammed paper gt Rotate the green wheel toward you and remove any jammed paper as it appears between the rollers Remove paper gt Open the exit cover as shown here gt Remove any jammed paper inside the exit unit gt Use the scroll key Gy to proceed to the next step and press Enter gt Close the exit cover and the right hand side cover Close side cover Preventing Paper Jams Paper jams happen for a variety of reasons Use the following recommendations to reduce the potential for jams Use only recommended paper Refer to Appendix B Specifications Store paper in dry conditions away from extreme heat or cold Protect unused paper by storing it i
7. Initial Setup 7 23 Machine 7 1 7 2 Print Report 7 19 Printing 4 36 Demonstration Page print 4 38 Department Code Report 7 20 Department Codes 7 11 Individual Department Codes 7 13 Master Department Code 7 12 Document Glass 3 4 Collated sets 3 17 Drum Cartridge 5 14 Duplex Automatic Document Feeder DADF 2 9 3 2 Specifications B 4 E Edge Erase 3 22 Electrical Specifications B 5 Energy Saver Sleep Mode 2 16 Energy Saver key 2 12 Energy saving 2 15 Energy Star A 14 Enter key 2 13 Enter the Quantity 3 7 Error Codes 6 9 Error Messages 6 7 Error Messages and Codes 6 7 Event Log list print 4 38 Exit key 2 13 F Features 2 18 Press the features key 3 5 Select the Copy features 3 6 Select the Printer Driver features 4 5 Features key 2 12 2 18 Finding Information 1 2 Fonts printer driver 4 31 Force Feed 4 10 Default setting 4 37 Form Feed 4 11 Default setting 4 37 Function keys 2 11 G GDI Print Driver 4 2 Graphics printer driver 4 26 Grayscale printer driver 4 24 Help Printer Driver Options 4 13 Hints conventions 1 8 l Identifying the machine components 2 4 Image Options printer driver 4 24 Image Orientation printer driver 4 21 Image Quality Problems 6 12 Uneven faint or degraded prints 6 12 Image Shift 3 21 Left Margin 3 21 Off 3 21 Right Margin 3 21 Individual Department Codes 7 13 Individual Test 7 36 Information Sources 1 9 Initial Setup Defaults Customer Support 7 31 Date amp Ti
8. Start Use this feature to build a job that has mixed type originals different settings may be required for different pages For example if a set of originals consists of some pages with text and some with photos you can select appropriate settings to be applied to individual pages or sections of a complete job This feature is also useful for scanning jobs with more than 50 originals By default Build Job is set to Off Build Job IMPORTANT On document glass configuration machines a job can consist of up to five pages IMPORTANT Depending on the machine memory ADF or DADF configuration machines can build jobs of up to five sets of multiple page originals maximum 50 pages in each set If the original is not a standard Select original size size the machine may not be able to detect the size automatically and the Select original size screen displays gt If required use the scroll key QY to select the original size and press Start gt This message will appear when the first page or section of the document is being scanned Scanning into memory gt When the first page or section of the document has finished scanning remove the original s gt Load the next page section pag Build Job gt Use the scroll key Gy to select Change current settings if necessary and press Enter Scan next page End build job Change current settings gt Use the scroll key Gy to sele
9. TrueType fonts on a printed page This option enables you to print graphic images over TrueType text As TrueType text is always sent to the printer last it usually appears on top of graphics Selecting this option sends your TrueType images to the printer as graphics Select this option to use the TrueType fonts residing in the printer If you do not wish to use printer resident fonts leave the box unchecked When the box is unchecked all required fonts will be downloaded to the printer for each print job Vector Raster 600 dpi 300 dpi Graphics This selection specifies how graphics are sent to the printer The options available are This option allows you to send graphics to the printer as a mixture of vector and raster images Vector graphics typically print more quickly than rasterized graphics Vector graphics are composed of distinct shapes lines circles ellipses and boxes that can be scaled and edited independently Vector graphics do not become distorted when they are resized This option sends graphics to the printer as bitmap images Bitmaps typically print more slowly than vector images and become distorted when scaled Resolution The resolution setting affects the amount of detail that is reproduced on graphic images Graphics resolution is measured in dots per inch dpi Therefore a 600 dpi setting renders images using 600 dots pixels per every inch of the image The image quality of printed
10. Use of other materials may result in poor performance and could create a hazardous situation Do not use aerosol cleaners Follow the instructions in this User Guide for proper cleaning methods Never use supplies or cleaning materials for purposes other than those for which they were intended Keep all supplies and materials out of reach of children Do not use this product near water wet locations or outdoors Do not place this product on an unstable cart stand or table The product may fall causing personal injury or serious damage to the product Slots and Openings in the cabinet and in the back and sides of the product are provided for ventilation To ensure reliable operation of the product and to protect it from overheating these openings must not be blocked or covered The product should never be located near or over a radiator or heat register This product should not be placed in a built in installation unless proper ventilation is provided Never push objects of any kind into the slots of the product as they may touch dangerous voltage points or short out parts which could result in a fire or electric shock Never spill liquid of any kind on the product Never remove covers or guards that require a tool for removal unless directed to do so in a Xerox approved maintenance kit Safety Standards EUROPE USA CANADA Never defeat interlock switches Machines are designed to restrict operator access to unsafe areas
11. a single paper tray a bypass tray and a stand Additional Memory can be purchased as an option Control Automatic Document Document Glass Panel Feeder ADF under ADF Constant Velocity Transport Glass under ADF Output NA Tray On Off Switch Bypass Tray Paper Tray 1 Front Cover Figure 2 WorkCentre Pro 421 User Guide Product Overview WorkCentre Pro 421DEi European Product This is a digital copier with an automatic duplex unit a duplex automatic document feeder a single paper tray a bypass tray and a stand Additional Memory can be purchased as an option Constant Velocity Duplex Automatic Transport Glass Document Feeder DADF Document Glass Control under DADF under DADF Panel Auto Duplex Unit On Off Switc Bypass Tray Paper Tray 1 Front Cover Figure 3 2 6 WorkCentre Pro 421 User Guide WorkCentre Pro 421DEi North American Product This is a digital copier with an automatic duplex unit a duplex automatic document feeder two paper trays a bypass tray and a stand Additional Memory can be purchased as an option Constant Velocity Duplex Automatic Transport Glass Document Feeder DADF Document Glass Control under DADF under DADF Panel Auto Duplex Unit On Off Switc Bypass Tray Paper Tray 1 Paper Tray 2 Front Cover Figure 3 WorkCentre Pro 421 User Guide 2 7 Product Overview WorkCentre Pro 421Pi This is a digital copier and printer
12. eae be ees tek ete B 2 Space Requirements minnir inana iaaa n aaraa inaa B 2 CODY SPCC aaa aa e aaa a aa a a e aaa B 3 Copy Magnification Sis aeeti iaa taraua aaea aaa raaa aaar aeaa ahnen tah B 3 Warmup TINO ene oan aa E E E EA B 3 Automatic Document Feeder and Duplex Automatic Document Feeder sssssessisssesrrreserirresrerresrrnnssnns B 4 Paper SUPPI ynia Vat ed Gul bt ee eaa att ats B 4 Genter ray patos ee coerced Te east siete ss 1s A beat ets B 5 Electrical Specificato NSi iei auan an a an aaa B 5 GDI Print Drivetrain eT aaa e aTa a aans B 6 MO alo EP A E E A E Index i Table of Contents viii Xerox WorkCentre Pro 421 User Guide 1 About This Guide Thank you for purchasing the WorkCentre Pro 421 The WorkCentre Pro 421 is designed for ease of use but to use your machine to its fullest potential take some time to read the User Documentation Finding Information in the User Guide The User Guide contains the following sections Table of Contents Use the Table of Contents to find topics easily About this Guide Chapter 1 Describes the information in this User Guide Product Overview Chapter 2 Describes the system and hardware features of the machine and provides an overview of how the machine operates Each key on the Control Panel is also described Copy Chapter 3 Describes the procedures for loading and copying originals It also includes instructions for using the copy features available Print
13. printer driver 4 20 2 Sided 3 18 1 gt 1 Sided 3 18 1 gt 2 Sided 3 18 2 gt 1 Sided 3 18 2 gt 2 Sided 3 18 2 Up 3 23 A About tab printer driver 4 35 Added Features Copy 3 15 Added Features Copy 2 Sided 3 18 2 Up 3 23 Annotation 3 26 Booklet 3 24 Bound Original 3 19 Build Job 3 27 Edge Erase 3 22 Image Shift 3 21 Paper Type 3 32 Stored Job 3 30 ADF 2 9 ADU 2 9 Alarm LED 2 13 Annotation 3 26 Off 3 26 Page number 3 26 Page Date amp Time 3 26 Appendix A Safety Notes A 1 Appendix B Specifications B 1 Arrow Keys 2 13 Auto Duplex Unit ADU 2 9 Automatic Document Feeder ADF 2 9 3 2 Specifications B 4 Automatic Test 7 35 B Basic Troubleshooting 6 1 Error Messages and Codes 6 7 Image Quality Problems 6 12 Booklet 3 24 To Produce a Booklet 3 25 Bound Original 3 19 Off 3 20 On Binder Erase 3 20 On Both Pages 3 20 Bracket text typeface conventions 1 7 Build Job 3 27 buttons 2 11 Bypass Tray 2 10 3 13 Approved Media B 5 Loading Media 5 30 Paper Type 3 32 Specifications B 4 Calling for Service 6 6 Calling for service Serial number location 1 4 Cautions conventions 1 8 Centre Tray Specifications B 5 Changing Defaults Copy 3 34 Initial Setup 7 23 Machine Defaults 7 2 Machine Defaults amp Setups 7 1 Printer 4 36 Changing the Initial Setup 7 23 Cleaning 5 2 Control Panel Keyboard LCD Display 5 3 Document Feeder and Output Tray 5 3 Document Glass and Constant Velocity Transport Glass 5 3 Transfer
14. 3 Print all codes Master code Enter master code gt Using the numeric keypad enter the 2 digit Department Enter master code 1 or Number you want to modify or dal te Enter department code 2 99 gt Enter 1 to modify the Master Code or between 2 and 99 to modify the Individual Department Codes gt Press Enter A message displays Unavailable Already assigned The modify options then display Department number Unavailable Already assigned gt To delete the Department D Amen Jes Code select Delete and epartment co press Enter The code is deleted Department number Deleted gt To change the code details select Modify and press Enter gt Make the changes required and press Enter gt To exit without making any changes select Retain and press Enter gt Press the Features key to return to Ready mode Department codes Department codes Department number Enter department code Department codes Enter master code 1 or Enter department code 2 99 Using Department Codes Once the Department Codes have been setup the Ready mode screens prompt users to enter a Department Code before access to the Copy function is allowed gt Press the Features key Enter department code gt Using the numeric keypad p Auto enter your Department Code Collated Each digit entered is displayed as an asterisk on the screen
15. Fran ais 03 Fran ais Canada Portugu se 06 Italiano 07 Deutsch 08 Nederlands 09 Dansk 10 Norsk 11 Svenska Suomi Machine Serial Number For easy reference the machine serial number can be stored in the setups gt Select Machine serial number using the scroll key and press Enter Initial Setup 01 Date amp Time 02 Localization 03 Language 04 Machine serial number Customer support 06 Network gt The machine serial number is on a label located on the Machine serial number machine frame inside the Number 20 max front door Use the Keyboard to enter the number gt Press Enter gt Press Features key to return to the Ready mode Customer Support gt Select Customer Support using the scroll key Gy and press Enter gt Ensure Customer support number is selected and press Enter gt Use the numeric keypad to enter the Customer Support telephone number and press Enter gt Press Features key to return to the Ready mode Use this option to store the Xerox Customer Support telephone number and the Xerox Supplies telephone number Initial Setup 01 Date amp Time 02 Localization 03 Language 04 Machine serial number 05 Customer support N 01 Customer support number 02 Xerox supply number Customer support number Number 20 max gt Select Xerox supply number using the
16. RiNS ae a aea I a a AE E IE e E E E 1 8 CONS a a ial atin ania oan Mahi dati 1 8 WearinlnQs ra he ate tte ite ea ha E tier Oe 1 8 Related Information SOUMCES csscccceceeesseeeeneeeeeeseeeeesneeeeeneeseneeeeenes 1 9 2 Product Overview seiscciccctescsssssssdecctececeecdestdiataasaeectsicdeadeesscn 2 1 System QVE OV aaa ra a raana aaa araea e aa eaa aan iaa duin aasia iadi Sas 2 2 Using Department Codes ccccccceceeeeeeeeeceeeeeeeee seas eeeaaeeseeeeeesaaeeeeeeeee 2 2 Identifying the Machine Configurations and Components 2 4 WorkCentre Pro 421E sucii a ETAS 2 4 WorkCentre Pro 421D0E is cccsc cians EAEE EEEE R 2 5 WorkCentre Pro 421DEi European Product cceceeeeereeeseeeeeeeees 2 6 WorkCentre Pro 421DEi North American Product c ccccssseeeeee 2 7 WorkCentre Pro 42 Pic nainsiie iA r AS 2 8 COMPONENTS att ate ads te eat ae aided 2 9 Control Panel Components and Function KeyS scsessseee 2 11 Power ON OFF vssccsesvesct edscacedsscecesccetenscttecencdeescrsecenccdeatt ovenecstenceedanneeseee 2 14 POWEIING ON esc pcteeste baie aerate etai iaa iaa ited araea a aeei 2 14 POWOHING Offre e an aa a a vig a nasdbe A aE NE Aa NS 2 14 a E E TE E E T 2 15 Standby Mode ecccceecceseseeeeeseeesesceeeeeeaeeeaaeseeaaesnaaeseeeeaesssaeeeeaaeeneaaes 2 16 Sleep Mode Energy Saver c ccccccceeseccececeeeeeeeeeeecaeeeeaaeeeeeeeeeseaaeeneeees 2 16 FOatures MOY E E E E ae N tad have
17. Stored Job The machine prints the menu map Printing accepted Changing Copy Defaults gt To access the Copy defaults menu while in the Ready mode press the Machine Status key located to the right of the LCD The Machine Status menu displays the default options gt Ensure Default settings is selected and press Enter gt Use the scroll key Gy to select Copy defaults and press Enter During manufacture certain settings for features and functions of the WorkCentre Pro 421 are programmed into the machine Once the machine is installed Machine Status can be used to change these settings to meet your individual requirements Using the instructions below and the Copy Defaults table provided on the following pages customize the Copy default settings to meet your copying needs A Machine status 01 Default settings 02 Print report 03 Initial setup Machine status 01 Default settings 02 Print report 03 Initial setup Default settings 01 Machine defaults 02 Copy defaults 03 Printer defaults gt Use the scroll key Gy to select the option required and press Enter gt Use the Copy Defaults table below to identify the settings available select the setting required and press Enter The setting selected will become the default setting gt When you have finished customizing the settings press the Features key to return to Ready mode Copy defaults 0
18. The PC requirements are shown below Windows 95 98 2000 NT4 XP Processor MHz Minimum 150 150 150 150 233 Recommended 450 450 450 450 450 RAM Mb Minimum 32 64 64 64 64 Recommended 64 128 128 128 128 Disk Space Mb Minimum 4 4 4 8 4 Parallel port on the PC must be set to bi directional IEEE 1284 Parallel Cable 10 metres or 30 feet maximum 1 Create the Document Documents for printing are created on your PC or Workstation using a software application For example MicroSoft Word and MicroSoft PowerPoint are widely used document creation applications NOTE If your print requirements involve printing particularly large print jobs you may need to purchase additional memory cards for your WorkCentre Pro 421 2 Select Print gt Select Print from the File menu in your application The application Print window displays gt Select the WorkCentre Pro 421 as your printer 4 4 WorkCentre Pro 421 User Guide 3 Select the Printer Driver Features Print gt Select Properties from the application Print window NOTE In some applications the Printer Driver features may be accessed via a Setup option gt The printer driver features are displayed in the Properties window gt Select the features required for the print job using the pull down options and check boxes provided in each tabbed folder HINT An overview of the features ava
19. To Print the Department Code Report Print report 01 Department code 02 Settings report Department code Printing accepted Settings Report The Settings Report prints a list of each machine function and the current settings Memory size Total pages Scanned Printed Machine defaults Paper trays Tray1 Tray2 Bypass Timers Time out Standby mode Sleep mode Interrupt key Speaker volume Alarm volume Key touch volume Copy Defaults Reduce enlarge Original type Lighten darken Output Sides imaged To Print the Settings Report gt Select Settings report and press Enter Print report 01 Department code 02 Settings report The Printing accepted message is displayed and Settings report your report will be printed gt Press Features key to return REA to the Ready mode Printing accepted Changing the Initial Setup Initial setup allows the user to localise their machine and customize to meet their individual needs The following are the setups available Date amp Time Localization Language Machine Serial Number Customer Support gt To access the Initial Setup menu while in the Ready mode press the Machine Status key located to the right of the LCD The Machine Status menu displays the settings options 01 Default settings gt Select Initial setup and 02 Print report press Enter 03 Initial setup Date amp Time gt
20. WorkCentre Pro 421 at least two hours to adjust its settings to the new environment depending on the severity of the change Follow regular maintenance schedules for cleaning areas such as the Document Glass CVT and output trays Refer to Cleaning the WorkCentre Pro 421 on Page 5 2 If the copy quality is poor with uneven faint degraded print or a white line is visible in the direction of the paper feed clean the Transfer Corotron Wire Refer to Transfer Corotron Wire on Page 5 4 7 Machine Defaults amp Setups As delivered the machine has the factory default settings This chapter lists the settings that are customer changeable and step by step instructions on how to change them Changing Machine Defaults Use the following instructions to access the Machine Default options Instructions for customizing each Machine Default setting is then provided gt To access the Machine Defaults menu while in the E7 Ready mode press the Machine Status key located to the right of the LCD The Machine Status menu displays the settings options Machine status gt Ensure Default settings is 01 Default settings selected and press Enter 02 Print report 03 Initial setup gt Select Machine defaults and Default settings press Enter The Machine Defaults options display 01 Paper trays 02 Timers 03 Interrupt key Paper Trays gt Use the scroll key Gy to select Paper trays an
21. a Xerox representative or an authorized Xerox service agency This applies at any time during or after the service warranty period If unauthorized repair is performed the remainder of the warranty period is null and void If you find the telephone line is damaged or the telephone company notifies you that your machine is causing damage disconnect the machine from the telephone line and call for service Do not reconnect the machine until necessary repairs are made The telephone company will where practical notify you when they need to temporarily disconnect service However if action is reasonable and necessary but prior notice is not practical they may still temporarily disconnect your service In such cases they must Immediately notify you of their temporary action Reconnect service when the source of damage is removed Inform you of your rights to bring a complaint to the FCC under FCC rules The telephone company may make changes to its communications facilities equipment operations or procedures Such action must be reasonable required in the operation of their business and consistent with FCC rules They must give you prior written notification if the changes can Make your machine incompatible with their equipment Require modification or alteration of the machine Otherwise physically affect performance of the machine WARNING When programming emergency numbers and or making test calls to eme
22. a page gt Load originals gt Use the scroll key Gy to select Added features gt Use the scroll key Gy to Image Shift select Image Shift and press Enter Left Margin gt Select the option required Right Margin and press Enter gt Press Start to initiate the copying process Image Shift Options Off The feature is unavailable Left Margin Shifts the image to the right The image can be shifted between 4 and 15 mm 0 16 and 0 6 inches default is 7mm 0 28 inches Right Margin Shifts the image to the left The image can be shifted between 4 and 15 mm 0 16 and 0 6 inches default is 7mm 0 28 inches Edge Erase gt Load originals gt Use the scroll key Gy to select Added Features gt Use the scroll key Gy to select Edge Erase and press Enter gt Select the option required and press Enter gt Press Start to initiate the copying process Off Use this feature to erase unwanted marks such as hole punch impressions from the edge of the copy Edge Erase Edge Erase Options The feature is unavailable Erases a specific amount from each edge of the copy Erases between 4 and 20 mm 0 16 and 0 8 inches from each edge Default is 10 mm 0 4 inches gt Load originals gt Select Paper Supply and the paper size required and press Enter gt Use the scroll key Gy to select Added features gt Use the scroll key Gy to select 2 Up
23. and press Enter gt Select the option required and press Enter gt Press Start to initiate the copying process Off This feature prints the images from two independent originals onto one sheet of paper The WorkCentre Pro 421 reduces enlarges the images as needed to print them in landscape orientation on one page based on the paper supply selected 2 Up Options The feature is unavailable With this option the 2 Up feature is enabled Select 1 gt 1 for single sided output or 1 gt 2 for double sided output Booklet If your WorkCentre Pro 421 is configured with a duplex unit it can be used to produce booklets from both A3 and A4 11 x 17 and 8 5 x 11 inch originals A3 11 x 17 inch originals are automatically reduced to A5 8 5 x 5 5 inch image size and placed 2 up on both sides of A4 8 5 x 11 inch copy paper A4 8 5 x 11 inch originals are automatically reduced to A5 or A6 8 5 x 5 5 or 5 5 x 4 25 inch size according to the size of the paper in the selected paper tray Using A4 8 5 x 11 inch copy paper will reduce the images to A5 8 5 x 5 5 inch size and using A5 8 5 x 5 5 inch copy paper will reduce the images to A6 size 5 5 x 4 25 inch The images are automatically placed on the paper in the correct order to produce a booklet To Produce a Booklet gt A3 11 x 17 inch portrait originals should be placed with the bottom edge to the left of the machine A4 8 5 x 11 inch portrai
24. default options which should be setup when the machine is first installed Date amp Time Localization Language Machine serial number Customer support Network Use to print a list of all the options available in Machine Status Allows access to machine tests which can be run to identify problem areas of the machine Test results can printed Auto test Individual test Print test result Customer support number Machine serial number Xerox supply number Total print counter Machine revisions Call this telephone number if you have any questions or problems with your WorkCentre Pro 421 This is where you find the serial number of the machine It can also be found inside the front right cover You will need this number when ordering supplies and calling for service Displays the telephone number you should call to order supplies for your WorkCentre Pro 421 Displays the total number of prints made by the WorkCentre Pro 421 Displays the revisions which are included on your machine You may be asked for these if you have to call for service 3 Copy Standard Features This chapter contains information about the Copy function and the features available It provides step by step instructions for programming and running a copy job As delivered the machine will have the factory default copy settings These copy settings are customer changeable This chapter also gives step by step instructions
25. it from the machine Printer defaults 02 Force feed 03 Form feed gt Select Form feed and press Enter gt Select Yes to force a form feed or No and press the Enter key gt Press the Features key to return to Ready mode Forcing a Form Feed If a job is cancelled from the PC data may remain in the WorkCentre Pro 421 memory and will require clearing using the Form Feed printer default setting Use the instructions below to forcibly print the data remaining in the memory of the printer when a job has been cancelled from the PC Printer defaults 01 Cancel current job 02 Force feed 03 Form feed Forced form feed Using Job Interrupt If the machine is in the process of printing a job it is possible to programme features for a copy job which will then automatically start when the print job has finished gt Press Job interrupt The light next to the Job interrupt button will illuminate gt Place your original s on the document glass or in the document feeder gt Select the quantity and choose any programming features you may require from the following Lighten Darken Reduce Enlarge Paper Supply Original Type Image Shift and Edge Erase gt Press Start The Ready to Copy screen will display Auto p Auto Auto Start and show any features Collated R E 100 you have selected Added Features When the print job has finished your copy job will automati
26. lbs Fully Featured configuration approximately 92 kgs 203 Ibs From the front and sides Adequate space is required for ventilation ease of operation maintenance and replacement of consumables Base machine dimensions with stabiliser Width 800 mm 31 5 inches Depth 660mm 26 inches Height 1041 mm Copy Speed A4 A3 Letter 8 5x11 Legal 8 5x 14 Ledger 11 x 17 Copy Magnifications 21 cpm 12 cpm 21 cpm 14 cpm 12 cpm 41 inches Zoom range 25 to 400 in 1 increments Fixed Ratios Europe Americas 71 65 94 78 97 97 141 129 200 154 Warm up Time Less than 60 seconds Automatic Document Feeder and Duplex Automatic Document Feeder Paper Supply ADF Capacity DADF Capacity Paper sizes Paper Weights Trays 1 amp 2 Capacity Paper Weights Paper Sizes Bypass Tray Capacity Paper Weights Paper Sizes 50 sheets 100 sheets A5 to A3 5 5x8 5 to 11x17 60 120 g m 16 32 Ib 550 sheets of 80 g m 20 Ib per tray 60 90 g m 16 24 Ibs A5 to A3 5 5 x 8 5 to 11 x 17 inch 100 sheets of 80 g m 20 Ib per tray 30 transparencies 1 cardstock labels 60 163 g m 16 100 Ibs A5 to A3 5 5 x 8 5 to 11 x 17 inch Approved Media Paper Trays 1 amp 2 A4 Xerox 3R91720 A3 Xerox 3R91721 Letter 8 5 x 11 Xerox 4024 3R721 20Ib HAMMER MILL TIDAL DP 201b Legal 8 5 x 14 Xerox 4024 3R72
27. on how to change the default copy settings Lighten Darken Auto Manual Toner Saver Reduce Enlarge 100 Auto Preset Variable Whole image Paper Supply Trays 1 and 2 Bypass tray Auto Paper Original type Photo Text Photo Text Copying Procedure Before making copies identify what is to be copied the number of copies required and any special programming requirements Use the following steps to make a copy 1 Load the Originals A choice of document input areas is available These are An automatic document feeder ADF for multiple single sided originals A duplex automatic document feeder DADF for multiple single or double sided originals Adocument glass for single originals or bound originals Automatic Document Feeder ADF and Duplex Automatic Document Feeder DADF Up to 50 originals can be scanned at one time using the document feeder Ensure the originals are of the same size in good condition and all staples or paper clips removed Originals should be 60 120g m 16 32 Ib and A4 8 5 x 11 inch long edge feed or A5 to A3 5 5 x 8 5 to 11 x 17 inch short edge feed gt Remove all staples and paper clips before placing the originals into the document Sliding feeder guides gt If necessary adjust the sliding guides to the paper size required gt Insert the originals neatly into the document feeder face up The first page should b
28. outlet This is a safety feature To avoid risk of electric shock contact your electrician to replace the receptacle if you are unable to insert the plug into the outlet Never use an earthed adapter plug to connect the product to a power source receptacle that lacks an earth connection terminal This product should be operated from the type of power source indicated on the marking label If you are not sure of the type of power available consult your local power company Do not allow anything to rest on the power cord Do not locate the product where persons will step or trip on the cord Use of an extension cord with this product is not recommended or authorized Users should check building codes and insurance requirements if a properly earthed extension cord is to be used Ensure that the total ampere ratings of the products plugged into the extension cord do not exceed the extension cord ampere rating Also make sure that the total amperage of all products plugged into the wall outlets does not exceed the outlet rating Disconnect Device for this product is the power cord To remove all electrical power to the product disconnect the power cord from the power receptacle Your equipment is equipped with an energy saving device to conserve power when the machine is not in use The machine may be left on continuously Unplug this product from the wall outlet before cleaning Always use materials specifically designated for this product
29. printer A paper feed unit which is typically used for one time or intermittent jobs requiring non standard paper sizes An optional attachment which gives you the ability to print on both sides of the paper 4 15 Print Offset Catch Tray Job Separator Tray Memory A unit that can be added on to the printer to so that each print job will be slightly offset from one another in the catch tray This is standard with Network connected printers An optional tray that which divides the output tray into two sections upper and lower Memory MB If you have installed additional memory in the printer specify the total amount installed Paper Output Quick Pathway gt Paper Output gt Offset Function gt Copies gt Select Paper gt 2 Sided Printing gt Collation gt Image Orientation gt Output Destination WorkCentre Pro 421 User Guide Print Allows the selection of Paper Size Paper Orientation Paper Source Media Type and the number of copies for the job 1 999 Offset Function Select Offset Function On if you want each set of a multiple copy print job to be slightly offset from one another in the Offset Catch Tray Enabling this option often makes it easier to sort and handle documents when you are printing several copies Copies Use the Copies box to indicate how many document sets you want to print NOTE This setting is independent of the Copies selection within your software ap
30. to select the bypass tray Paper size and orientation is displayed on the right side of the illustration Accepts the default setting for the paper supply If a specific paper size is not selected the WorkCentre Pro 421 defaults to the size it senses from the original and selects the appropriate tray Original Type Use the Original Type settings to define the type of images being scanned to enable the machine to produce the best image quality output available gt Load originals im gt Press the Original Type key WW until the selection appropriate for your originals is illuminated gt Press Start 3 aN Type Key Original Type Options Text Used for scanning text solids line art and halftones Text Photo Automatically adjusts the image quality based on the attributes of the original Text Photo can also be used to make copies of originals that contain halftones and different images Photo Used for scanning continuous tone photographs and high quality high frequency halftones Added Features Added Features contains features appropriate for your more advanced copy jobs Use the instructions below to access and program the Added Features gt To view the Copy Added Features menu select Copy Ready to copy if available and press the Auto Auto scroll key Cv Collated 100 The Added Features menu displays each feature and its current setting gt To program a feature use the scrol
31. 1 Reduce Enlarge 02 Original type 03 Lighten Darken v 04 Output 05 Sides imaged Default settings 01 Machine defaults 02 Copy defaults 03 Printer defaults Copy Defaults The following table lists each Copy default option the settings available for each option and a description of each setting Copy Default Option Settings Description Reduce Enlarge 100 Size for size copies Auto Automatically reduces enlarges a document to fit on the paper size selected Reduces the whole image by 97 so that the entire image fits onto the copy paper Whole image Copy Default Option Sides Imaged 1 gt 1 Settings Description Produces one sided copies from one sided originals 2 1 gt 2 Produces two sided copies from one sided originals 2 gt 2 Produces two sided copies from two sided originals 2 gt 1 Produces one sided output from two sided originals 4 Print The WorkCentre Pro 421 can be connected to your workstation using the parallel port on the workstation or through the network When the WorkCentre Pro 421 is connected electronic jobs that require printing can be sent from your workstation directly to the machine Xerox network printer drivers enable printing from a workstation to a WorkCentre Pro 421 on anetwork The drivers contain a variety of feature options which enable you to customize your print jobs
32. 7 20lb HAMMER MILL TIDAL DP 201b Ledger 11 x 17 Xerox 4024 3R729 Recycled Xerox 3R94565 For Use in Bypass Tray Only Transparency A4 Xerox 3R96019 Letter 8 5 x 11 Xerox 3R3028 Labels A4 XEROX 3R97400 1 up A4 XEROX 3R97408 24 up Letter 8 5 x 11 XEROX 3R4472 8 up Letter 8 5 x 11 XEROX 3R4469 33 up Cardstock A4 XEROX 3R91798 Letter 8 5 x 11 XEROX 3R3004 There maybe some performance degradation when using these media types Centre Tray Stacking Capacity approximately 500 sheets Delivery face down in order Electrical Specifications USA and Canada 110 Volt Range 104 127 60 hz 10 1 amps Europe 220 Volt Range 196 244 50 hz 5 6 amps 230 Volt Range 207 253 50 hz 5 6 amps GDI Print Driver A GDI printer driver is available for the WorkCentre Pro 421 copier products you can download it from the Drivers area of www xerox com A User Guide and installation instructions are included within the downloaded printer driver software The PC requirements are shown below Windows 95 98 2000 NT4 XP Processor MHz Minimum 150 150 150 150 233 Recommended 450 450 450 450 450 RAM Mb Minimum 32 64 64 64 64 Recommended 64 128 128 128 128 Disk Space Mb Minimum 4 4 4 8 4 Parallel port on the PC must be set to bi directional IEEE 1284 Parallel Cable 10 metres or 30 feet maximum Index Numerics 2 Sided Printing
33. A GDI Graphics Device Interface printer driver is available for the WorkCentre Pro 421 copier products Customers wishing to use this printer driver should download it from the Drivers area of www xerox com Installation instructions are included within the downloaded printer driver software This chapter provides instructions for printing to the WorkCentre Pro 421 and an overview of the features and functions available for printing The WorkCentre Pro 421 has the ability to allow copying without corrupting a print job Printing Procedure Print Drivers Before the printing function can be used on the WorkCentre Pro 421 the machine must be configured and setup on your network or attached to your workstation via the parallel port Xerox Network Print Drivers Once the WorkCentre Pro 421 is configured and connected to the network your PC or Workstation can be set up to print using the customized Xerox Network Printer Drivers which are provided with the machine Xerox GDI Print Driver A GDI Graphics Device Interface printer driver is available for the WorkCentre Pro 421 copier products The GDI printer driver can be downloaded from the Drivers area of www xerox com and can be used when the WorkCentre Pro 421 is connected directly to your PC or Workstation via the parallel port Installation instructions are provided within the GDI Printer Driver User Guide which is contained within the printer driver software
34. Chapter 4 Describes the procedure for printing from a PC and an overview of the printer driver features Maintaining the Product Chapter 5 Provides maintenance and cleaning procedures necessary to ensure optimum product performance Includes instructions for ordering and replacing consumables Basic Troubleshooting Chapter 6 Guides the user through problem solving and provides a list of error codes messages and recommended corrective actions Machine Defaults and Setups Chapter 7 Gives step by step instructions on how to access machine setups and change the machine defaults Safety Notes Appendix A Provides safety procedures and approval certification information for the product Specifications Appendix B Provides information on the machine specifications Use this chapter to ensure all materials being used are within specification Index Refer to the Index to locate specific information Customer Support If after product installation further assistance is required please call our experts at the Xerox Welcome Centre or your local representative When telephoning please quote the machine serial number Use the space below to make a note of the machine serial number The serial number is located inside the front door Serial Number Plate You will be provided with the Xerox Welcome Centre or local representative telephone number when the WorkCentre Pro 421 is installed For convenience a
35. Control OPtlOnS seire iruarrednani neaten naa a aa a a leet 4 13 Printer Configuratie ienien ena ell ini i aa i 4 15 P per QUMPUt ii en tease rete decane ge aet aa ee aaa aeiae arda ine 4 17 Layout ainis i a beet EEE EE E itis ied ea 4 22 Mage Option Soera aiena Heres d aa nata aaa ana Eade a an ia 4 24 OVENAYS 4 4 chien ie ia iei ie ered 4 28 FORIS aa e a de AO TE didi eta iene eet 4 31 Watermarks renken Ae eee ea ia EEN 4 33 DOU EE EAE EEE EE denne EET E S ETA TE TEE T 4 35 Changing Printer Defaults cccssecccseecesseeeeeseeeesseeeeeneeeeeseeeeenseees 4 36 Maintaining the Product scccccccsssssseeeeeeeeeseeeeeeeeeeeeees 5 1 CIO AN ING eos secscccecceaceescncctesacetsndeiececeueesiectecdet s A 5 2 Cleaning the WorkCentre Pro 421 eccceceeeeeeceeeeeeeeeeeaeeseeeeeteaeeeeeeeeees 5 2 Document Glass and Constant Velocity Transport Glass 0 0 0 5 3 Control Panel Keyboard LCD Display ccccccceseceeeeeeeeeseteeeeeneeeees 5 3 Document Feeder and Output Tray ccccceseceeeeteeeeeeeeeeeeeeeeseeeeeeaes 5 3 Transfer Corotron Wire cccccccceceeeeeeeeeeeeceaeeeeeaeeseeeeeeeeaaeseceeeeseaeeneneees 5 4 Ordering S pplie Ss sidi cosccescsce cess cceseaceeressstecteeceutecercecceeasecdedeenceeses 5 8 Customer Replaceable Units ccccssessseeeeeeeeeeseeeeeeeeeeeeseeeeenseeeeas 5 9 Replacing the Toner Cartridge ccccccccceseeeeeeeeeeeeeeeeeeeeeseeeeesenaeeneaes 5 9 Replac
36. Corotron Wire 5 4 WorkCentre Pro 421 5 2 Clear All key 2 12 Collation printer driver 4 20 Components 2 9 Auto Duplex Unit ADU 2 9 Automatic Document Feeder ADF 2 9 Bypass Tray 2 10 Duplex Automatic Document Feeder DADF 2 9 Offset Catch Tray OCT 2 9 Optional Memory 2 10 Paper Trays 1 and 2 2 9 Components machine 2 4 Configurations machine 2 4 Copy Magnifications B 3 Copy Walk up Screen 2 2 Copy Changing Defaults 3 34 Copying Procedure 3 2 Create the Document 4 4 Customer Replaceable Units 5 9 Drum Cartridge 5 14 Ozone Filter 5 23 Toner Cartridge 5 9 Customer Support 7 31 Xerox Supply Telephone Number 7 32 Customer Support Number 7 38 Customer Support Telephone Number 6 6 D Constant Velocity Transport Glass 2 5 2 6 2 7 DADF 2 9 2 8 Contrast Adjuster 2 11 Control Panel 2 11 Control Panel Overview 2 11 Conventions bracket text typeface 1 7 cautions 1 8 hints 1 8 italic typeface 1 7 notes 1 8 orientation 1 5 quick pathway 1 7 warnings 1 8 Copier Speed B 3 Copies printer driver 4 17 Copies Total Print Counter 7 41 Copy 3 1 Added Features 3 15 Copying Procedure 3 2 Default Settings 3 34 Loading the Originals 3 2 Standard Features 3 10 Using Job Interrupt 3 9 Copy Counter 7 41 Copy Defaults Changing Defaults 3 34 Reduce Enlarge 3 35 Sides Imaged 3 36 Date amp Time 7 24 Date Format 7 26 Month Format 7 26 Setting 7 24 Time Format 7 25 Default settings overview 2 19 Defaults Copy 3 34
37. Covers guards and interlock switches are provided to ensure that the machine will not operate with covers opened Do not put your hands into the fuser area located just inside the exit tray area as you may be burned Quality Standards The product is manufactured under a registered ISO9002 Quality system If you need additional safety information concerning this XEROX product or XEROX supplied materials you may call the following number EUROPE 44 0 1707 353434 USA CANADA 1 800 928 6571 This XEROX product is certified by the following Agency using the Safety Standards listed Agency SEMKO Standard IEC60950 3rd Edition Amendments A1 A2 A3 and A4 This XEROX product is certified by the following Agency using the Safety Standards listed Agency UNDERWRITERS LABORATORIES Standard UL 1950 3rd Edition Certification is based on reciprocity agreements which include requirements for Canada Regulatory Information CE January 1 1995 January 1 1996 March 9 1999 The CE marking applied to this product symbolizes Xerox Limited Declaration of Conformity with the following applicable Directives of the European Union as of the dates indicated Council Directive 73 23 EEC amended by Council Directive 93 68 EEC approximation of the laws of the member states related to low voltage equipment Council Directive 89 336 EEC approximation of the laws of the member states related to electromagnetic compatibility
38. D screen For most of the standard features when the keys are pressed the LCD screen displays the choices which apply to each feature Using the scroll keys select the option required and press Enter The initial Copy screen displays the new selection For the Original Type feature the options available are displayed on the Control Panel with an illuminated LED identifying which option is selected For a more detailed explanation of the standard Copy features available please refer to the following pages Lighten Darken page 3 10 Reduce Enlarge page 3 77 Paper Supply page 3 13 Original Type page 3 14 4 Enter the Quantity Up to 999 copies can be entered using the numeric keypad gt Use the numeric keypad to enter the number of copies required The quantity entered is displayed in the top right corner of the LCD screen The default copy quantity is 1 gt To cancel an incorrect entry press CA once and enter the correct quantity 5 Press Start gt Press Start Each original is scanned once only If a resource problem or programming conflict prevents the job completing a message will be displayed Follow the message to resolve the problem Start key If the original is not a standard size the machine may not be able to detect the size automatically and the Select original size screen displays Select original size v If required use the scroll key to s
39. Defaults table below to identify the settings 03 Form feed available select the setting 04 Test print required and press Enter 05 Detect paper mismatch The setting selected will 06 Restore factory settings become the default setting gt When you have finished customizing the settings Default settings press the Features key to 01 Machine defaults return to Ready mode 02 Copy defaults 03 Printer defaults Printer Defaults The following table lists each Printer default option the settings available for each option and a description of each setting Printer Default Option Settings Description Cancel current job 1 Yes This feature can be used to cancel any print job held in the print queue Force feed Force feed is used to forcibly print a print job which is suspended due to the paper size mismatch when Paper Size Detection is Enabled Form feed 1 Yes This feature can be used to forcibly print the data remaining in the memory of the printer when the job which is being printed is canceled at the PC or Workstation Printer Default Option Test print Detect paper mismatch Restore factory settings ak Settings Status print Description Used by the System Administrator to identify the status of the machine Demonstration page This option produces a test page which can be used to demonstrate printing capability PCL font print The Print
40. Ensure Date amp Time is selected and press Enter gt Ensure Setting is selected and press Enter The LCD screen displays the current date and time information Initial Setup 01 Date amp Time 02 Localization 03 Language 04 Machine serial number 05 Customer support 06 Network Setting Setting allows users to view and edit the current Date amp Time information Date amp Time 01 Setting 02 Time format 03 Date format v 04 Month format YYYY MM DD day 2001 04 01 Tue gt Change the settings using the scroll keys and numeric keypad Use the scroll key to YYYY MM DD day select the digit entry requiring 2001 04 01 Tue change Enter a new digit using the numeric keypad or scroll to a new entry using the scroll keys Gy or A gt When you have changed all the required settings press Enter Time Format Use the Time Format setting to select a 12 hour or 24 hour clock Vv Select Time Format using the scroll key Gy and press Enter Date amp Time gt Select 1 24 hour for a 24 hour clock or 2 12 hour for a 12 hour clock gt Press Enter gt Select Date Format using the scroll key Gy and press Enter gt Select the format option required using the scroll key QY and press Enter gt Select Month Format using the scroll key Gy and press Enter Date Format Use the Date Format setting to select the date o
41. Open the side cover and exit cover of the copier and remove any jammed paper Open the ADU Auto Duplex unit cover and remove any jammed paper Close covers afterwards Open the side cover of the copier and remove any jammed paper Close cover afterwards Paper Feed jam Optional Trays transport jams Paper jam due to open cover Paper jam due to open cover E11 E12 E13 E14 E31 E41 E42 Paper feed jam at the ADU Paper feed jam at the Bypass Tray Tray 1 feed jam Tray 2 feed jam Paper jam inside Main unit during Tray 2 feed paper does not reach FDS1 sensor Copier front cover or side cover is opened during copying Tray 2 side cover is opened during copying Open the side cover of the copier and the ADU Auto Duplex unit cover and remove any jammed paper Close covers afterwards Remove stack of paper from the bypass tray fan the edges and reload it Open the copier side cover and remove any jammed paper Close cover Open the Tray 2 side cover and remove any jammed paper Close cover Open the copier side cover and remove any jammed paper Open the Tray 2 side cover and remove any jammed paper Close covers Open the side cover and exit cover and remove any jammed paper Also if you have an ADU Auto Duplex unit a job separator or an offset catch tray open the cover and remove any jammed paper Open the side cover of the Paper Feed Processor tra
42. Paper Auto Output Collated R E 100 Added Features v gt Press Enter If the code is correct access to the function is provided If the code is incorrect the Enter department code message returns Printing Reports gt To access the Print Report menu while in the Ready mode press the Machine Status key located to the right of the LCD The Machine Status menu displays the settings options gt Ensure Print report is selected and press Enter There are two reports that can be printed from the machine Department code Setting report 01 Default settings 02 Print report 03 Initial setup Department Code Report gt Ensure Department code is selected and press Enter The Printing accepted message is displayed and your report will be printed gt Press Features key to return to the Ready mode The Department Code report lists the Department Codes The usage for each department is listed by number of pages copied If you enter the master code the report lists the master department code and all departments If you enter a department code the report prints information for only that user s department The following information is printed on the Department Code Report Item Description Dept nbr Department Number Dept code Department Code for operating the department Pgs Copied Number of pages copied by the depart ment
43. Pro 421 configuration 000 Item Description Function 1 Contrast Adjuster Adjusts the brightness and darkness of the LCD display When it is turned clockwise the LCD becomes lighter and turned anticlockwise the LCD becomes darker Lighten Darken Select to adjust the image contrast Reduce Enlarge Select to reduce or enlarge the original image on the copy paper 4 Paper Supply Select to change the paper tray you want to use 5 Original Type Select the type of original to be scanned to improve image quality GHI KL MNO PQRS TUZ WXYZ IEO OO 0O00 D 0D Item Description Function 6 ILCD Display Displays the status of the machine operation process various instructions and messages 7 Features This key gives access to the screens which enable you to program features 8 Machine Status Select to change or view the various default settings of the machine and paper trays Printer defaults are also accessible A via Machine Status To exit Machine Status press Features 9 Numeric Keys Use these keys to enter numeric values when programming 0 to 9 features and settings 10 Energy Saver Press to enter the Sleep Mode Once selected the light next to the key is illuminated To exit Sleep Mode press the key 2 again 11 Interrupt Press to suspend the current job so that another job can be performed During the job interruption the l
44. XEROX WorkCentre Pro 421 User Guide 604P10712 THE DOCUMENT COMPANY XEROX Prepared by The Document Company Xerox GKLS European Operations Bessemer Road Welwyn Garden City Hertfordshire AL7 1HE ENGLAND 2002 by Xerox Corporation All rights reserved Copyright protection claimed includes all forms and matters of copyrighted material and information now allowed by statutory or judicial law or hereinafter granted including without limitations material generated from the software programs which are displayed on the screen such as icons screen displays looks etc Xerox The Document Company the digital X and all Xerox products mentioned in this publication are trademarks of Xerox Corporation Product names and trademarks of other companies are hereby acknowledged Changes are periodically made to this document Changes technical inaccuracies and typographical errors will be corrected in subsequent editions Table of Contents 1 About This Guid siiiiicccsnsiininy cain niente 1 1 Finding Information in the User Guide ccesecssseeeeeteeeeseeeeeeees 1 2 CUStOMEr SUPPO a aa a ee cased eee a n aards haana maandada anasi iai dace 1 4 CONVENTIONS Naa SAE E E O eeeeecetandptestewetiucesapeetevccs 1 5 Oremat onses ne E a a a EE ATA E EES 1 5 Bracket Text Typeface neret a aT A N 1 7 taliG lt TyPelaCe eto site rn a E Ea ET EEE ON 1 7 Quick Pathway er i a a aaa a aaa a a a a a E 1 7 AA EE A A A A ATA 1 8
45. a ates eee ada eee aaah evade tens 2 18 Machine Status Key cc ccceceeceeeeeeeeeeeceeaeeeeaaeeceeeeesaeeseeeeeessaeeeseneees 2 18 CODY ceraian aeea iania Aeaee sae a oaa aS anaana aiae 3 1 Standard Features eeeeeeseeeseeesessrseersesrsnesssesssnessnuoonnnotnnotenneineseenseeene 3 1 Copying Procedure iriiria eea aeoea aoaie gannas daanan aapna 3 2 1 Eoad the Originals erii eaa Mieke eile 3 2 2 Press the Features Key ccccccceeccccceeeeeeceeeeseeeceeeeeeeeeaeeeeeeseaaeeneeeees 3 5 3 Select the Copy Features cccccccceceeceeeeeseneeeeeeeeeeeeaeseeeeeeseaeeneaeees 3 6 4 Enter the Quantity 20 2 0 cccceecceceeeeeeeeeeeecaeeeeeeeeeeeaeeeeeeaeseeeeesaaeeneneees 3 7 5 Press Start nenea iaci tiie aden ae ea Maisie 3 8 Using Job Interrupt cceeceeeceeeeeeeeeeeeeeeeeeeeeseeeeeeseseeeeeeeseseeeenseseeeseeeees 3 9 Standard Copy Features ccsecccssecceeseeesseeeeseeeeeeseeseseeeeessseeseseeeeeeeas 3 10 Lighten Darke ties lt x nia aa ah actaeetis dh E a EAEE AARNES 3 10 Reduce Emlarge vices casts d5 atsnicceheshhaaest siadgteetdawaatasieahadabavenbe da tashstidusha shart 3 11 Papet Supply imerietes ar there eed aaae a a eee leeds 3 13 Original Type re agana a a E AE TAA 3 14 Added Features siscccscccceccssccccssenscccecdeesccccccerevsenccttesseancttevessccteedvsdeneeeeeds 3 15 OQUP t i fen canna hist itt dante eis 3 16 2 SIMO ecsihc iene ag fee ete eet an eee eta eens 3 18 Bo nd Original isiesccdicezecacd
46. achine Defaults ccccseecesseeceeeeeeeeseeseeseeeeeeneesenseeeenes 7 2 Paper Traysiticie tie eind Melita debi te N 7 3 MMES axes cient enc te eee else ces Beat meet cece cites ed E citar ta amc 7 5 NLS E EA E A TENEI AE E A A tea std 7 9 Speaker VOlUMeC cecccccceseceeeeeeceeeeeseeeeeeeeeeaaaeeseeeeeeaaesseneeessaeeseeneees 7 10 Deparment Codes sar aii n E AE EEE AES ER 7 11 Printing REPOMNS cosnrdennoanna 7 19 Department Code Report ccccccsscccccsesceeceseseneeeessensaeeeeessseeeeesenaees 7 20 Settings REDO ra eA AEE RE EEA anA Laara carteeaidcacts 7 21 Changing the Initial S tup ccsseceeeeeesseeeeeeeeeeesneeeenseeeeseeeeenseeees 7 23 BEIC K A E A TE ST 7 24 Localization poissi iaa iiaii dia aa a aaa 7 28 Language aae aa a e eee aide A 7 29 Machine Serial NUMDE P cccccccesseceeeesssneeeeseseeeeeesnaeeesesenaeeeeesenaees 7 30 CUSIOMer SUPPOM e sirarsa Sene darana rion Sekaa aA anana ak A darana SN eai Eai 7 31 Networks ieee elas Va A ee a ee ee 7 33 Ment Ma Pierer asan ainiai cecceee ede SAn AEAEE NESA n ANEAN AAEE SAANA AARETE TE 7 34 Self E Ae EE E E T 7 35 AUTOMALIC TeSt mrponi aea r ara eana rela ap Enaria ra AEn 7 35 ndivid al ToSt rini sit iii iraa ana naaien nenas ii inaapi 7 36 Print Test Resulta dicate e a a a Maa eaaa aa aaa a aa aaa Ea aeaa Aa 7 37 Customer Support Number cccccsceesceeeeeeeeeeseeeeeseeeseeseeeeneneeeeneenens 7 38 Machine Serial Number cseecs
47. al damage may be the result of an action For example CAUTION When cleaning the WorkCentre Pro 421 do not use organic solvents or aerosol cleaners Warnings are statements that alert users to the possibility of personal injury For example WARNING This product must be connected to a protective earthing circuit Related Information Sources Information available for the WorkCentre Pro 421 consists of This User Guide The Quick Start Guide The Customer Training CD The System Administrator Guide WorkCentre Pro 421 User Guide 2 Product Overview This chapter provides an overview of the WorkCentre Pro 421 s hardware features and operation The Control Panel is discussed and each key is defined System Overview Copy Walk up Screen The WorkCentre Pro 421 is a digital device capable of copying and printing When you switch on the power and the system has warmed up the machine is in the Ready mode and is ready to use Ready mode is where the LCD screen is visible and ready to be programmed for a job The message displays Ready to copy Ready to copy Auto Auto Collated R E 100 Added Features v When an action completes successfully the machine returns to Ready mode You can change the default settings of the machine by pressing the Machine Status key Using Department Codes If the Department Code function has been enabled and individual Department Codes have been setup the Ready mode s
48. among other information the FCC registration number and Ringer Equivalence Number REN If requested provide this information to your telephone company The REN is useful to determine the quantity of devices you may connect to your telephone line and still have all of those devices ring when your number is called In most but not all areas the sum of the RENs of all devices should not exceed five 5 0 To be certain of the number of devices you may connect to your line as determined by the REN you should call your local telephone company to determine the maximum REN for your calling area WARNING Ask your local telephone company for the modular jack type installed on your line Connecting this machine to an unauthorized jack can severely damage telephone company equipment You not Xerox assume all responsibility and or liability for any damage caused by the connection of this machine to an unauthorized jack You may safely connect the machine to the following standard modular jack USOC RJ 11C Use the standard line cord with modular plugs provided with the installation kit to connect it An FCC compliant telephone cord and modular plug is provided with this equipment This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68 compliant Do not connect this machine to a party or coin operated phone line Repairs to the machine should be made only by
49. an Economic Area The product may be configured to be compatible with other country networks Please contact your Xerox representative if it needs to be reconnected to another country s network There are no user adjustable settings in the product FCC Regulations Modification connection to external control software or to external control apparatus not authorised by Xerox will invalidate its certification Send Header Requirements Federal Communications Commission FCC regulations require all persons within the United States who send any message via a facsimile machine to include an identifying message in the transmission The message must clearly contain an identifier and telephone number for the entity business or individual sending the message This facsimile machine provides the local ID and name features required for the FCC regulation To satisfy the FCC regulation the telephone number and name must be included with the printed document To comply with the FCC rules carefully read and follow the instructions listed in this document to program the local ID and name Data Coupler Information This Xerox machine contains an internal data coupler Its use is restricted by the FCC Federal Communications Commission To comply with the FCC rules you must carefully read and follow the instructions listed below This equipment complies with Part 68 of the FCC rules On the rear of this equipment is a label that contains
50. assigned Department Code to access and operate the machine the usage is recorded on the Department Code Report Setup of the Master Department Code gt Use the scroll key Gy to Machine defaults select Department code and then press Enter 01 Paper trays 02 Timers 03 Interrupt key 04 Speaker volume 05 Department code gt To enable the Department code function select On Department codes and press Enter gt Using the numeric keypad enter a 5 digit master code Master code number and press Enter i Enter master code The Master Code has been setup and you are now ready Enter master code 1 or to setup individual i Department Codes Enter department code 2 99 gt Use the scroll key Gy to select Department code and then press Enter gt Select On and press Enter to access the setup screens gt Select Modify current codes to setup new Department Codes or modify existing codes gt Press Enter gt Enter the 5 digit Master Code using the numeric keypad and press Enter If the code is correct access to the Department Code setup screens is provided Setup of individual Department Codes Machine defaults 01 Paper trays 02 Timers 03 Interrupt key 04 Speaker volume 05 Department code Department codes Department codes 1 Modify current codes 2 Delete all codes 3 Print all codes Master code Enter master code
51. cally start gt When your copy job has finished press Job interrupt again to return the machine to the Ready mode Printer Driver Features Control Options OK Cancel Apply Defaults Default All Help There are a number of Printer Drivers available for the WorkCentre Pro 421 The features available depends on the printer driver being used The following feature descriptions are an overview of the typical features provided by the WorkCentre Pro 421 Printer Drivers For information about a specific Printer Driver feature please refer to the online Help facility provided as part of the Printer Driver software There are a number of options which appear on all of the printer driver screens Saves all the new settings and closes the driver or dialog These new settings remain in effect until you change them Closes the dialog and returns all settings in the tabs to the values that were in place before you opened the dialog Any changes you have made are lost Saves all the changes you have made without closing the driver Resets the current tab and all its settings to the system default values The action of this button applies only to the current tab All other tabs remain unchanged Resets options to default system values on the Paper Output Layout and Image Options tabs Other features and tabs may not have specific default settings and will not be affected by this button Select the Help butt
52. ch tray must be entered from the Control Panel in the Machine Status menu HINT Before loading paper into the paper trays fan the edges This separates any sheets of paper that may be stuck together and reduces the possibility of paper jams HINT To avoid jams and misfeeds do not load new paper on top of paper that may still be in the tray Remove existing paper stack it and reload on top of newly loaded stock WorkCentre Pro 421 User Guide gt If you are loading the same size paper into the tray load the paper into the tray so that it is against the right side of the tray gt Close the tray you are now ready to continue your job NOTE If you want to load a different size paper or change the orientation of the paper continue on to the next step gt If you wish to load paper of a different size or orientation you will need to change the position of the paper guides and input the new paper size and orientation under Machine Status in the Paper Supply menu NOTE A4 8 5 x 11 inch paper can be loaded either short edge feed or long edge feed Load A5 8 5 x 5 5 inch paper long edge feed only The two paper trays can take all standard sizes of paper from A5 8 5 x 5 5 inch to A3 11 x 17 inch WorkCentre Pro 421 User Guide Long Edge Feed Short Edge Feed Maintaining the Product To adjust the Front and Rear Guides gt Locate the lever shown as 1 in the photo at the le
53. chine originals or media with the short edges to the left and right of the document feeder or paper tray SEF Orientation Je lt p Original Media Feed Direction Bracket Text Typeface Italic Typeface Quick Pathway The Bracket Text typeface is used to emphasize the selection of a feature or key For example gt Select Reduce Enlarge gt Select the required setting gt Press Enter The Italic typeface is used to emphasize a word or phrase In addition references to other chapters and publications are displayed in talic typeface For example Always follow safety procedures when operating the equipment Refer to Document Glass and Constant Velocity Transport Glass on page 5 3 for information about cleaning the document glass For more information about the network options available refer to the System Administrator Guide In addition to the step by step instructions available throughout this User Guide a summary of the steps is contained in the Quick Pathway at the beginning of a chapter or section After becoming familiar with the procedures for a particular feature the Quick Pathway is a useful reminder of the steps required to access a particular feature Notes Hints Cautions Warnings Notes are statements that provide additional information For example Hints help users perform a task For example Cautions are statements that suggest mechanic
54. creens prompt users to enter a Department Code before access to the machine is allowed gt Press the Features key Enter department code gt Using the numeric keypad Auto Auto enter your Department Code Output Collated 100 Each digit entered is displayed as an asterisk on the screen Auto Auto Output Collated R E 100 Added Features v gt Press Enter If the code is correct access to the function is provided If the code is incorrect the Enter department code message returns gt Select the Copy key Identifying the Machine Configurations and Components The following pages provide illustrations and descriptions of the WorkCentre Pro 421 configurations and components Use the illustrations to identify your WorkCentre Pro 421 configuration and the functions available for your machine Not all configurations are available in all markets The configurations shown may change following the publication of this document WorkCentre Pro 421E This is a basic simplex digital copier with a document glass a single paper tray a bypass tray and a stand Additional Memory can be purchased as an option Document Glass Cover Document Glass under the cover Control te ae Panel menn On Off e g Front Cover w Paper Tray 1 i l Stand Figure 1 WorkCentre Pro 421DE This is a basic simplex digital copier with an automatic document feeder
55. ct the setting you wish to change and press Enter gt Select the changes required and press Enter gt The Setting screen is displayed again Use the scroll key Cv to select Done and press Enter gt Repeat the steps above for each section of the job gt After the last page section has been scanned use the scroll key Gv to select End build job and press Enter gt Enter the quantity required and press Start The machine will complete the quantity selected Auto Off Lighten Darken Edge Erase Build Job End build job Change current settings Stored Job Vv v v Program the job features which require storing Use the scroll key Gy to select Added Features Use the scroll key Gy to select Stored Job and press Enter Use the scroll key to select Store and press Enter Use the scroll key to select Store and press Enter Use the scroll key Gy to select the job number you want to use and press Enter Press the Exit key to return to the Ready to Copy screen Up to four combinations of feature selections can be retained in the machine s memory as stored jobs The machine stores only the programming for the job not the image Each time a stored job is retrieved the image must be scanned The Stored Job screen displays a list of all stored jobs To Store a Job Stored Job To Retrieve a Stored Job gt Use the scroll key Gy t
56. cted and returns to the Standby mode 300sec 15sec gt Use the scroll keys Gy or v v v to select the required value between 15 300 seconds The following values are selectable 15 30 45 60 75 90 105 120 135 150 180 210 240 270 and 300 seconds Press Enter Press Features key to return to the Ready Mode Use the scroll key Gv to select Standby mode and Press Enter The LCD screen displays the current Standby mode timer value Standby Mode The default setting is to automatically switch into Standby mode after remaining idle for 15 minutes The LCD screen is visible and the message Standby is displayed To activate the machine press any key on the control panel or open the document glass cover or document feeder Standby 240min mode 1min gt Use the scroll keys Gv or A to select the required value between 1 and 240 minutes The following values are selectable 1 2 3 4 5 10 15 20 25 30 35 40 45 50 55 60 70 80 90 100 110 120 150 180 210 and 240 minutes gt Press Enter gt Press Features key to return to the Ready mode gt Use the scroll key Gy to select Sleep mode and Press Enter The LCD screen displays the current Sleep mode timer value Standby mode Sleep Mode The default setting is for the machine to automatically power down 15 minutes after the machine enters Standby mode To a
57. ctivate the machine press any key on the control panel or open the document glass cover or document feeder 1 Time out 2 Standby mode 240min 3min gt Use the scroll keys Gy or A to select the required value between 3 and 240 minutes The following values are selectable 3 5 10 15 20 25 30 35 40 45 50 55 60 70 80 90 100 110 120 150 180 210 and 240 minutes gt Press Enter gt Press Features key to return to the Ready Mode Interrupt Key gt Select Interrupt key using the scroll key Gy and press Enter gt Select Enable or Disable and press Enter gt Press Features key to return to the Ready mode Use the Interrupt Key option to enable or disable the Interrupt function Machine defaults 01 Paper trays 02 Timers 03 Interrupt key 04 Speaker volume 05 Department code Interrupt key 1 Enable 2 Disable Speaker Volume gt Select Speaker volume using the scroll key Gy and press Enter gt Select the volume option required using the scroll key Q and press Enter gt Use the scroll keys Gy or A to select the required value between 0 and 7 Selecting 0 switches of the alarm and 7 is the loudest setting gt Press Enter gt Press Features key to return to the Ready mode There are two Speaker Volume selections available Alarm volume when the machine has an error an alarm rings to notify the u
58. d offset 3 16 Output Destination printer driver 4 21 Overlays printer driver 4 28 Ozone Filter 5 23 Making collated sets from the document glass 3 P 17 Managing Print Jobs 4 8 Accessing Printer Defaults 4 8 Forcing a Form Feed 4 11 Setting up Force Feed 4 10 Master Department Code 7 12 Memory MB printer driver 4 16 Memory Slots 2 10 Menu Map 7 34 message display 2 12 Meter Reading 7 41 Multiple up printer driver 4 23 N Network 7 33 Network Print Drivers 4 2 NIC Status print 4 38 Normal Layout printer driver 4 22 Notes conventions 1 8 Numeric Keys 2 12 O OCT 2 9 Off 2 14 Offset Catch Tray OCT 2 9 Offset Function printer driver 4 17 On 2 14 Optional Memory 2 10 Ordering Supplies 5 8 Paper Jams Clearance 6 3 Preventing Paper Jams 6 6 Paper Supply 3 13 Auto Paper 3 13 Bypass tray 3 13 Paper tray 3 13 Specifications B 4 Paper Tray 3 13 Paper Trays Approved Media B 4 Bypass Tray 2 10 Loading Paper 5 24 Specifications B 4 Paper Trays 1 and 2 2 9 Paper Trays Default 7 3 Paper Type 3 32 Heavyweight 3 32 Off 3 32 Transparencies 3 32 Paper Output printer driver 4 17 Part Numbers Consumables 5 8 PC LED 2 13 PCL Font list print 4 38 poor quality output 5 4 Power ON OFF 2 14 Power Save modes 2 15 Power Switch location 2 14 Powering Off 2 14 Powering On 2 14 Press Start 3 8 Press the Features Key 3 5 Print 4 1 Default Settings 4 36 GDI Print Driver 4 2 Network Print Drivers 4 2 P
59. d press the Enter key gt Use the scroll key Gy to select Default paper tray and press the Enter key gt Use the scroll keys Gy and A to select the default paper tray condition that you want to set then press the Enter key gt Use the scroll key Gy to select Paper tray size and press the Enter key Use the Paper Trays setting to select the paper size and orientation for each tray You can also determine the paper tray that will be used as a default This will be automatic selection or tray 1 Machine defaults 01 Paper trays 02 Timers 03 Interrupt key Paper trays 01 Paper tray size 02 Default paper tray Default paper tray 01 Auto paper Paper trays 01 Paper tray size 02 Default paper tray gt Use the scroll keys Gy and Paper tray size to select the tray you have changed then press the Enter key gt Use the scroll keys Gy and A to select the paper size and orientation you have installed in the tray and then press the Enter key Timers gt Use the scroll key Gy to select Timers and press Enter gt Use the scroll key Gy to select Time out and then Press Enter The LCD screen displays the current Time out timer value Use the Timers setting to set the default time for Time Out Standby mode and Sleep mode Machine defaults 1 Time out 2 3 Sleep mode Time Out Time out clears any features that may have been sele
60. de Probable Cause Corrective Action CALL FOR C01 05 Call your local service representative SERVICE Temporary C13 Tray 1 error Pull tray 1 out and push back in If the paper supply problem persists call for service mechanism error C14 Tray 2 error Pull tray 2 out and push back in If the problem persists call for service CALL FOR C21 Call your local service representative SERVICE c99 CALL FOR CA1 Call your local service representative SERVICE CA2 Transportjams E01 Paper jam inside the machine Open the side cover and exit cover in main body and remove any jammed paper Also if you have a job separator or an offset catch tray open the cover and remove any jammed paper Close all covers E02 Paper jam near the Fuser Unit Open the side cover of the copier and remove the jammed paper Also if you have a job separator or an offset catch tray open the cover and remove any jammed paper Close all covers E03 Paper remaining inside the Open the side cover and exit cover and remove any jammed paper Also if you have an ADU Auto Duplex unit a job separator or an offset catch tray open the cover and remove any jammed paper Open the side cover of the Paper Feed Processor tray 2 and remove any jammed paper Close all covers Type Error Code Probable Cause Corrective Action Transport jams in main body E08 E09 Transporting jam inside the ADU Time out error at the paper feed sensor
61. dge 5 14 Replacing the Ozone Filter 5 23 Replacing the Toner Cartridge 5 9 Reports Department Code Report 7 20 Printing Reports 7 19 Setting Report 7 21 Resolution printer driver 4 26 Retrieve the Print Job 4 7 S Safety Notes Appendix A A 1 Safety Standards A 3 Saving power 2 15 Select Paper Document Body printer driver 4 18 Front Cover printer driver 4 19 Separators printer driver 4 19 Select Paper printer driver 4 18 Select Print 4 4 Select the Copy Features 3 6 Select the Printer Driver Features 4 5 Self Test 7 35 Automatic Test 7 35 Individual Test 7 36 Print Test Result 7 37 Serial number location 1 4 Service 6 6 Setting Report 7 21 Sides Image Default setting 3 36 Sleep Mode Energy Saver 2 16 Sleep Mode Default 7 7 Space Requirements B 2 Speaker Volume Default 7 10 Specifications Accessibility B 2 Appendix B B 1 Approved Media B 4 Automatic Document Feeder ADF B 4 Centre Tray B 5 Copier Speed paper tray 1 B 3 Copy Magnifications B 3 Paper Supply B 4 Space Requirements B 2 Warm up Time B 3 Standard Copy Features 3 10 Standard Features Copy Lighten Darken 3 10 Original Type 3 14 Output 3 10 Paper Supply 3 13 Reduce Enlarge 3 11 Standby Mode 2 16 Standby Mode Default 7 6 Start key 2 13 Press Start 3 8 Status print 4 38 Stop key 2 13 Stored Job 3 30 To Retrieve a Stored Job 3 31 To Store a Job 3 30 Switching Off 2 14 Switching On 2 14 System Overview 2 2 T Test Print Demonstra
62. documents typically increases with higher resolution dpi and bits per pixel settings but it often results in slower print speed and increased toner consumption The images will be printed using 600 x 600 dots per inch dpi Use this option if quality is more important than speed The images will be printed using 300 x 300 dots per inch dpi Use this option for text only jobs or where speed is more important than quality Toner Saver Smoothing Print Quality Turn Toner Saver ON to conserve the amount of toner used to print a document The print quality is reduced but the print speed may be enhanced This setting is recommended for verifying document content and layout Turn Smoothing ON to soften the appearance of jagged edges on images in a print job Overlays Quick Pathway gt Overlays 4 28 gt Overlays gt Selected Overlay Status gt Overlay Creation Status Load Overlay The Overlay dialog allows you to create load or delete simple page overlays for your printer A Page Overlay is a group of user created PCL commands and or data that is downloaded and stored in the printer Page overlays can be used repeatedly for printing portions of documents that are used frequently For example company letterhead can be created as a page overlay and stored in the printer Whenever a letter is printed the page overlay command for the letterhead can be sent to the printer and the letterhead will b
63. e electrical systems in their premises are constructed maintained and operated in such a manner as to prevent so far as reasonably practicable danger This includes ensuring that all electrical products connected to such electrical systems are safely constructed maintained and operated QUESTION Does XEROX Limited comply with the Electricity at Work Regulation ANSWER The regulation places a duty on all employers and self employed persons to ensure the electrical systems in their premises are effectively safe The regulation does not impose on amongst others manufacturers or suppliers of such electrical systems However rest assured that all XEROX equipment which XEROX Limited and its authorized distributors supplies to customers conforms with all the relevant safety legislation and standards QUESTION Is XEROX equipment safe ANSWER All XEROX equipment supplied by XEROX Limited and their authorized distributors conforms to all relevant safety legislation and standards QUESTION Is the XEROX equipment in my premises safe ANSWER All XEROX equipment supplied by XEROX Limited and their authorized distributors conforms to all relevant safety legislation and standards However like all electrical equipment they have to be regularly serviced and maintained by competent persons XEROX Limited Customer Service Engineers ensure XEROX equipment is serviced and maintained to exacting XEROX safety standards If you would lik
64. e located Copy Fonts to New Port If you are using more than one printer or if you change the port your printer is on select this button to move or copy your installed fonts to the other printer or printer port A list of available ports is displayed Print Font Listing Select Print Font Listing to print the font summary sheet Status The status box shows a sample of the font select Watermarks Quick Pathway gt Watermarks gt Watermark gt Content gt Angle gt Position from center Add Update WorkCentre Pro 421 User Guide The Watermark feature prints text in the background or foreground of a document A few predefined watermarks come with the driver You can change the existing ones or add new ones to the list To print a document with a watermark you must first select the watermark from the list All subsequent documents will print with the same watermark until you select None from the list Watermark Type the required watermark text in the Content Text box and select Add to create a new watermark If you are creating several watermarks at once you must edit the watermark text before you select Add Otherwise a duplicate watermark will be added to the watermark list Select Update to modify an existing watermark 4 33 Print Delete On First Page Only Transparent Text As Outline Only Text Fonts Grayscale Delete enables you to remove a selected watermark from
65. e on top with the headings towards the back or left of the machine gt Align the stack with the left and rear edges of the document feeder tray and adjust the guides to just touch the front and rear edges of the originals When Auto Paperis selected the document feeder senses the size and orientation of the originals it then checks the paper trays to find one that corresponds NOTE Auto Paper is used with standard original sizes For non standard sizes manually select the paper tray required WorkCentre Pro 421 User Guide 3 3 Copy Document Glass The document glass should be used for single pages or bound originals up to a maximum size of A3 11 x 17 inch gt Raise the document feeder or the document glass cover if fitted gt Position the original face down on the document glass Align it with the registration arrow in the rear left corner gt Lower the document feeder or document glass cover NOTE On completion of a copy job ensure the document glass cover is fully closed Registra Corner See page 3 17 if you are making collated copies from the document glass 3 4 WorkCentre Pro 421 User Guide 2 Press the Features Key gt Press Features gt Ensure that the Ready to Copy screen is displayed Auto Auto Collated R E 100 Added Features v 3 Select the Copy Features There are four standard features available The keys are located to the left of the LC
66. e printed on each page Overlays Load Overlay enables you to use an external OVP file as an overlay When you select the Load Overlay button an Open dialog appears Browse to the file you want to load and use as an overlay The file must be in a printable format WorkCentre Pro 421 User Guide Create Overlay Delete Overlay Delete All Download Now Before you can use an external file as an overlay you must format it as an overlay Overlays must be created within the application such as Microsoft Word To create a page overlay Open the file containing your logo or image that you want to use as an overlay and select Print Open the printer driver Properties Setup dialog and select the Overlays tab Select Create Overlay to open the Create Page Overlay dialog Type a name up to eight characters in the File Name box Select the path name from the directory box and select OK Select Yes to create the page overlay Print the file you want to use as an overlay The file will not actually be printed it will be stored as an overlay file OVP in the default page overlay directory on your computer Select Yes to confirm that you want to create an overlay The file will appear in the Overlays list the next time you view the Overlays tab This option enables you to delete overlays If the overlay is resident on a printer it will be removed from the printer but not from your local hard disk If the overlay
67. e sided printing aligned to the longest edge of the paper If duplex hardware is installed on your printer you must activate duplex printing in the driver by selecting Duplex on the Printer Configuration tab Only then will you be able to select 2 Sided Printing in the Paper Output dialog Collation The Collation field enables you to specify whether multi page documents should be printed collated or uncollated Two or more copies of a document are printed in separate sets of each page Two or more copies of a document are printed in sequential page order and delivered as separate document sets Collated output may vary based on the amount of memory in the printer the optional equipment installed on the printer and the complexity of your print jobs The Collate setting in some applications may conflict with the Collate setting in your Xerox printer drivers To avoid conflicts turn collation ON in your printer driver and OFF in your application print dialog Do NOT select collation in both the application and the printer driver Portrait orientation Landscape orientation Image Orientation Orientation refers to the relative directions of the long and short edges of the paper Your printer can print in either portrait or landscape orientation Prints an image that is taller than it is wide Prints an image that is wider than it is tall Output Destination Select the printer output location to which you wish to print y
68. e your XEROX equipment to be serviced and maintained to such high standards please contact your local XEROX Limited Customer Service Organization They will be pleased to assist you QUESTION Does the XEROX equipment in my premises comply with the Electricity at Work Regulations ANSWER Allemployers and self employed persons must ensure that the electrical systems in their premises are safe This will include ensuring XEROX equipment in such premises is safe XEROX Limited s Product Safety function has prepared a guide which contains a list of tests which may be completed by your XEROX Limited Customer Service Organization THESE TESTS MUST BE CARRIED OUT ONLY BY PERSONS WHO POSSESS THE RELEVANT SKILL KNOWLEDGE AND EXPERIENCE TO CARRY OUT SUCH TESTS Please contact the XEROX Limited Customer Service Organization for further information THE USE OF INAPPROPRIATE TEST PROCEDURES AND TEST EQUIPMENT MAY PROVIDE MISLEADING RESULTS AND MAY CAUSE DEATH PERSONAL INJURY AND OR DAMAGE TO PROPERTY QUESTION _ would like to carry out my own safety tests on the XEROX equipment in my premises ANSWER You may of course request such tests as you deem necessary to satisfy yourself that your XEROX equipment is safe Your XEROX Limited Customer Support will be pleased to advise you on such testing QUESTION require records of all tests ANSWER After safety testing your XEROX Limited Customer Service Engineer will provide you wit
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70. ect Paper tray size and press the Enter key gt Use the scroll keys Gy and A to select the tray you have changed then press the Enter key gt Use the scroll keys Gy and to select the paper size and orientation you have installed in the tray and then press the Enter key gt Press the Features key to return to the Ready mode The tray is now set up correctly and ready to use WorkCentre Pro 421 User Guide Features key 5 29 Maintaining the Product Loading the Bypass Tray The Bypass Tray can be used for a variety of different media It is located on the right side of the machine To change the paper size for the Bypass Tray it must be selected from the Control Panel gt Load the media in the Bypass tray gt Slide the guide until it is just touching the edge of the stack NOTE Ensure that the maximum fill line is not exceeded NOTE The Bypass tray is extendable to accommodate short edge feed sheets or larger paper sizes 5 30 WorkCentre Pro 421 User Guide 6 Basic Troubleshooting This chapter provides information for solving problems which may occur with your WorkCentre Pro 421 Tables listing Error Messages and Codes problems and possible solutions are provided Jam Clearance There are two types of jam Document Feeder ADF DADF jam Paper path Jam If a jam occurs during machine operation refer to the messages displayed on the LCD IMPORTANT
71. elect the original size and press Start gt On completion remove the scanned originals from under the document feeder or from the document glass Using Job Interrupt If the machine is in the process of copying it is possible to pause the current job to make a convenience copy gt Press _ lt Job interrupt The Ready to copy light next to the Job interrupt p Auto 7 Auto key will illuminate All the p Collated R E 100 current job settings will be i 2 stored Added Features v The Ready to Copy screen will display gt Remove any existing originals from the document glass or the document feeder gt Place your new original s on the document glass or in the document feeder v Select the quantity and program any features you may require from the following Lighten Darken Reduce Enlarge Paper Supply Output Original Type Image Shift and Edge Erase gt When your convenience copy job has finished press lt Job interrupt again The previous job settings will be redisplayed on the LCD Reload the previous originals in the document feeder or place on the document glass and press Start to resume the previous copy job v Standard Copy Features Lighten Darken gt Load originals gt Press the Lighten Darken key gt Select the Lighten Darken option required for the job using the scroll keys gt Press Start Auto Manual Toner Saver The standard Cop
72. er Unit is equipped with 90 internal PCL fonts Use this feature to see examples and a list of the resident PCL fonts PS font print The Printer Unit is equipped with 80 internal Postscript fonts Use this feature to see examples and a list of the resident Postscript fonts Event log list A list of all the printing errors which the machine has logged is printed NIC status print Off Used by the System Administrator to identify the status of the Network Interface Card NIC Use this feature to automatically detect the paper size for the print job and choose the appropriate paper tray When Paper Size detection is set to ON and Auto Tray Selection is set to OFF the printing job is suspended if the paper size set in the tray selected by user is different from that requested for the print job This feature will change any printer settings back to the factory defaults 5 Maintaining the Product There will be times when the machine will require maintenance tasks to be carried out This chapter provides step by step instructions for maintaining the machine and replacing consumables Cleaning Cleaning the WorkCentre Pro 421 Proper maintenance is important for the smooth operation of any equipment CAUTION When cleaning the WorkCentre Pro 421 do not use organic or strong chemical solvents or aerosol cleaners Do not pour fluids directly onto any area Avoid supplies that are n
73. ft rear of the tray Press the lever down to the right to unlock the guides gt To release the front guide push down on the tab shown as 2 on the photo and slide the front and rear guides to their new position To adjust the Left Guide gt Squeeze the lower sides of the guide and remove it from its existing position Insert the guide into its new position 5 26 Left Guide WorkCentre Pro 421 User Guide gt Load the paper into the tray and make sure that the guides are correctly positioned for the paper size and are locked firmly in place gt Press the lever at the back of the tray down to the left to lock the front and rear guides in position gt Close the paper tray Machine status gt On the control panel press the Machine Status key Note the location of the other keys on this diagram as you will use them later Four way Exit directional arrows Enter WorkCentre Pro 421 User Guide 5 N N Maintaining the Product gt Use the scroll key to Machine status select Default settings and press the Enter key 01 Default settings 02 Print report 03 Initial setup gt Use the scroll key Gy to select Machine defaults and press the Enter key Default settings Machine defaults Copy defaults 03 Printer defaults gt Use the scroll key Gy to select Paper trays and press the Enter key 02 Timers 03 Interrupt key gt Use the scroll key Gy to sel
74. h a certificate which details the results of all tests completed In the event of any defect being noted the XEROX equipment will be switched off and disconnected from the supply until the defect has been corrected You will be advised of such action to enable such defects to be corrected PLEASE NOTE YOU MUST ENSURE THAT YOUR XEROX EQUIPMENT IS SAFE AT ALL TIMES Please contact us if you have any queries regarding the information provided in this document Environment Health and Safety XEROX Limited PO Box 17 Bessemer Road Welwyn Garden City Herts AL7 1HE England Tel Number 44 0 1707 353434 Certification to 1999 5 EC Radio Equipment amp Telecommunications Terminal Equipment Directive This Xerox product has been self certified by Xerox for pan European single terminal connection to the analogue public switched telephone network PSTN in accordance with Directive 1999 5 EC The product has been designed to work with the national PSTNs and compatible PBXs of the following countries Austria Germany Luxembourg Sweden Belgium Greece Netherlands Switzerland Denmark Iceland Norway United Kingdom France Ireland Portugal Finland Italy Spain In the event of problems you should contact your local Xerox representative in the first instance This product has been tested to and is compliant with TBR21 a technical specification for terminal equipment for use on analogue switched telephone networks in the Europe
75. idual tests are available Individual test 01 ADF test 02 Key test 03 LED test 04 LCD test 05 Speaker test 06 Sensor test 07 Print test Print Test Result gt Use the scroll key Gy to select Print test result Press Enter 01 Auto test 02 Individual test 03 Print test result gt The Printing accepted message displays and the Print test test results are printed gt Press Features key to return to the Standby Mode Printing accepted Customer Support Number gt To access this option press the Machine Status key located to the right of the LCD The Machine Status menu displays the settings options gt Select Customer support number using the scroll key Q and press Enter This option displays the customer support number entered using the Initial Setup options Machine status 01 Default settings 02 Print report 03 Initial setup 06 Customer support number 07 Machine serial number 08 Xerox supply number 09 Total print counter 10 Machine revisions Customer support number 1 800 2000 Machine Serial Number gt To access this option press the Machine Status key located to the right of the LCD The Machine Status menu displays the settings options gt Select Machine serial number using the scroll key Q and press Enter This option displays the serial number of your machine 01 Default setting
76. ight next to the ra key is illuminated When the key is pressed again the interrupted job proceeds If this key is pressed again during a print job the print job will pause to allow a copy job to be run 12 Clear All Press once to clear the number of copies entered CA Press twice to clear all features selected in the Copy function Item Description Function 13 Stop This key affects any active job displayed on the LCD When pressed during copying the job is paused Press Start to resume or C to cancel 14 Start Press this key to commence a job and start scanning the originals 15 Enter key Enters or saves the selected value displayed on the LCD screen 16 Exit Exits to the previous screen without saving any changes made to the current screen 17 Scroll Keys Use these keys to scroll through the selectable choices and D features on the LCD 18 PC LED Illuminates when data received from a PC is being lt E processed co 19 Alarm LED IIluminates when the machine has an error jam or needs o UF consumables Power ON OFF Powering On gt Locate the ON OFF switch gt Press I to power on the machine Powering Off 2 14 Ensure that the machine is connected to a suitable power supply and that the power cord is fully plugged into the electrical outlet NOTE For voltage information refer to Appendix B Specifications The machine will begin to warm
77. ilable is provided in the next section WorkCentre Pro 421 User Guide 4 5 4 Print the Job gt When all the required features have been programmed select OK The Properties window closes and the application Print window displays v To send the job for printing select OK in the application Print window To exit the Print option without sending the job for printing select Close gt When OK is selected the job is processed a print file is created and sent via the network to the WorkCentre Pro 421 4 6 WorkCentre Pro 421 User Guide 5 Retrieve the Print Job The print file is received by the WorkCentre Pro 421 processed and interpreted and then printed Your print job will be delivered to the output area selected on the printer driver when the job was sent At the Printer the LCD may on occasion display the following messages gt If this message is displayed it is necessary to wait for the job Job processing wait to finish processing and be Paper Auto Auto printed before you can use the Output Collated 100 WorkCentre Pro 421 again gt If this message is displayed your job is too large to print all at once The job will be Paper Auto divided into smaller sections Output Collated R E 100 and printed one section at a Added Features v time 6 Managing Print Jobs gt Press the Machine Status key located to the right of the LCD The Machine Statu
78. ing the Drum Cartridge ccccceecccceeseeeeeeeeeeeeaeeeeeeeeeseeeeeeeeeees 5 14 Replacing the Ozone Filter ecceeeseeeeeceeeeeeeeeceeeeeesaeeseeeeeeseaeeeseneees 5 23 LO ACING PAP Cliisn asec ccs ieee cs ctentceeccttntcecsesuceeeceeeecenscreseunpuneceveudtarersctuncees 5 24 Loading the Paper TrayS eeccceeeeesseeeeeeennneeeeeeeeeeeeeeaaeeeeeeenaeeeeeseaees 5 24 Loading the Bypass Tray ercran n ar E a E EAE EES 5 30 Basic TroubleShooting csseeccceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeees 6 1 J m Clearance a a a aa ae edt aera a eaea i a a aaea aaant 6 2 Access Areas nerna nea eta ANET Lael ean eee en 6 2 Example of Paper Jaim eeeccceeceeceeeeeeeeeeeenaeeeeseeeaeeeeeeeeaeeeeeeeaeeeeeeeaaes 6 3 Example of Document Feeder ADF DADF Jam ccceeeeeeeeeeeeeeeees 6 5 Calling for S rviCe cccccseccecsceeceseeeeseeeeeeseeseseeeeenseeeeseaeeenseeeesseesensenenes 6 6 Displaying Error CodeS cccccccecesesceeeeseeeeeeeeseeeeeeeesssneaeeeeseneeaeesesseaeeess 6 6 Customer Support Telephone Number cceecceeeeeeeeeeteeeeeteeeeeeeeees 6 6 Error Messages and Codes ccccsscccsseeeeesseeeneneeesseeseeseeeeesneeesneeneneees 6 7 Error Messiga Ss aosi eE E EE A E AA AS EENES A 6 7 Eror COdCS ease r E E E A 6 9 Image Quality Problems cccccseseeeeeeeseseseseeeeeeseeeeenseeeesenesesenenenes 6 12 Machine Defaults amp S tupS ccccccessseeeceeesseeeeeeeeeneeeees 7 1 Changing M
79. is only resident on your hard disk you will be prompted to delete the file from your hard disk Once an overlay has been deleted from your hard disk you may only restore it by creating a new overlay Choosing this option allows you to delete all overlays from any or all of the destinations Download Now enables you to permanently download overlays to the printer Using overlays resident on the printer may improve print performance To download an overlay to the printer Query Page Overlay Open a document and select the Print option Open the printer driver Properties dialog and select the Overlays tab Select the overlay you want to download from the overlays list Select the Download Now button and select the destination Select the OK button A status box will confirm that the overlay has been downloaded Selecting this option causes you to be prompted to confirm that you want to download a page overlay each time an overlay is sent to the printer If the option is unchecked the selected page overlay file will always be sent to the printer Selected Overlay Status This box provides status information for the selected overlay Overlay Creation Status This box provide status information during the overlay creation process Fonts Quick Pathway gt Fonts gt Installed Fonts gt Add Fonts gt Copy Fonts to New Port gt Print Font Listing gt Status Available fonts
80. is option delivers the copies uncollated see above and separates the copy sets from each other for easy retrieval Making Collated Sets from the Document Glass When you make copies from the document glass the machine will scan each original When you select Done the machine then prints the number of collated sets requested gt Program the features required gt Use the scroll key Gy to select Added features gt Use the scroll key Gy to select Output and press Enter gt Use the scroll key Gy to select Collated gt Place the first original on the document glass and press Start gt Remove the original and place the second original on the document glass Press start to resume Scan next original Done gt Ensure Scan next original is selected and press Start gt Repeat this for each original gt After the last original has been scanned use the scroll Press start to resume key Cy to select Done and Scan next original A press Start v Your job will be printed and delivered collated to the output tray 2 Sided gt Load originals gt Use the scroll key Gy to select Added features gt Use the scroll key Gy to select 2 sided and press Enter gt Use the scroll key Gy to select the option required and press Enter gt Press Start to initiate the copying process 1 gt 1 Sided 1 gt 2 Sided 2 gt 2 Sided 2 gt 1 Sided If your Wor
81. kCentre Pro 421 is configured with a duplex unit up to 50 double sided copies ranging in size from A5 to A3 8 5 x 5 5 to 11 x 17 inch can be made automatically from one or two sided originals 2 gt 2 sided 2 gt 1 sided 2 Sided Options Single sided copies from single sided originals Double sided copies from single sided originals Double sided copies from double sided originals Single sided copies from double sided originals Bound Original gt Place the bound original face down on to the document glass gt Close the cover until it rests on the bound original Do not force it shut gt Use the scroll key Gy to select Added features gt Ensure Bound Original is selected and press Enter gt Use the scroll key Gy to select the option required and press Enter gt Press Start to initiate the copying process Select Bound Original to make copies of pages from bound originals or magazines using the Document Glass Bound Original On Both pages On Binder Erase Off On Both Pages On Binder Erase Bound Original Options The feature is unavailable Copies both pages of an open bound document and places each page on a separate sheet of paper Erases between 4 and 30 mm 0 16 and 1 2 inches from the centre binder area of a bound document Default is 15 mm 0 60 inches Image Shift Use this feature to change the position of the image on
82. l keys Gy CA to l select the required feature 1 gt 1 sided and press Enter Bound Original Off Image Shift Off v Use the scroll key Gy to select your preferred choice e g 1 gt 2 sided Press Enter to save the selection and return to the previous screen 2 gt 2 sided Press Start to initiate the 2 gt 1 sided copying process v v Output gt Load originals gt Use the scroll key Gy to select Added features gt Use the scroll key Cv to select Output and press Enter gt Use the scroll key Cy to select the option required and press Enter gt Press Start to initiate the copying process Collated Collated offset Uncollated Uncollated offset Use this feature to produce the copied output as collated or uncollated sets The machine default setting is collated Collated Pee Collated Offset Uncollated Uncollated Offset Output Options This option delivers the specified number of copy sets to the tray in the same order as the originals If selecting two copies of a three page document the order of the output will be pages 1 2 3 1 2 3 This option collates the copy sets see above and separates them from each other for easy retrieval This option delivers the copies to the tray in the order based on the total number of copies for each original The order of the output for two copies of a three page document will be 1 1 2 2 3 3 Th
83. machine press the Energy Saver key again Modes There are two modes available on the machine Features This key gives access to the screens which enable users to programme features Machine Status This key gives access to information such as paper tray size settings machine defaults printer defaults and machine information about the WorkCentre Pro 421 Features key Machine Status key Features Key gt Press Features on the control panel to display Ready screen Machine Status Key gt Press the Machine Status key to access the settings available gt To exit Machine Status press the Features key Use the Features key to select programmable features in the Copy function Auto Auto Collated R E 100 Added Features v Displays information about the WorkCentre Pro 421 Machine default values and various setups may be changed Machine status 01 Default settings 06 Customer support number 07 Machine serial number 08 Xerox supply number 09 Total print counter 10 Machine revisions Default settings Print Report Initial setup Menu map Self test Machine Status Options The options available in Machine Status are Contains the default values of the machine Changeable options available are Machine defaults Copy defaults Printer defaults Allows reports to be printed Report options are Department code Settings report Contains the
84. me 7 24 Language 7 29 Localization 7 28 Machine Serial Number 7 30 Network 7 33 Initial Setup Changing Defaults 7 23 Installable Options printer driver 4 15 Installed Fonts printer driver 4 31 Interrupt key 2 12 Interrupt Key Default 7 9 Interrupting a Copy Job 3 9 Interrupting a Print Job 4 12 Italic typeface conventions 1 7 Job Interrupt key Using Job Interrupt 3 9 4 12 L Language 7 29 Laser Safety A 6 Layout printer driver 4 22 LCD Display 2 12 Lighten Darken Auto 3 10 Copy 3 10 Manual 3 10 Toner Saver 3 10 Loading Media 5 24 Loading Paper 5 24 Loading the Bypass Tray 5 30 Loading the Originals 3 2 Automatic Document Feeder ADF 3 2 Document Glass 3 4 Duplex Automatic Document Feeder DADF 3 2 Loading the Paper Trays 5 24 Localization 7 28 Locating the power switch 2 14 Machine components 2 4 Machine configurations 2 4 Machine Defaults 7 2 Department Codes 7 11 Interrupt Key 7 9 Paper Trays 7 3 Speaker Volume 7 10 Timers 7 5 Machine Defaults amp Setups 7 1 Machine Defaults Changing 7 2 Machine Revisions 7 42 Machine Serial Number 7 30 7 39 Machine Specifications B 2 Machine Status 2 18 Machine Status options 2 19 Menu Map 7 34 Self Test 7 35 Machine Status key 2 12 Maintaining the Product 5 1 Part Numbers 5 8 Orientation conventions 1 5 Original Type Copy 3 14 Photo 3 14 Text 3 14 Text Photo 3 14 Output 3 10 Collated 3 16 Collated offset 3 16 Uncollated 3 16 Uncollate
85. n its wrapper on a flat surface until you are ready to use it Paper must be loaded correctly in the tray you select for the job The orientation of the paper in the paper tray must match the orientation of the originals Check the fill line in the tray to make sure the paper tray is not overloaded Do not use paper that is torn wrinkled or folded Ensure that the paper size has been selected correctly for the relevant paper tray Example of Document Feeder ADF DADF Jam Clear misfed original Push jam access button Clear misfed original Open jam access cover Clear misfed original Open upper guide Clear misfed original Turn green wheel Clear misfed original Remove misfed original Calling for Service Displaying Error Codes If the problem persists contact the Xerox Welcome Centre or your local representative The serial number of the machine will be required together with any relevant error codes For information on locating the serial number please refer to Customer Support on page 1 4 Press the Stop and the number 8 key at the same time to display the Error Code The Error Code indicates the location of the fault refer to page 6 9 in this section Customer Support Telephone Number The telephone number of the Xerox Welcome Centre or your local representative is provided at the time of product installation For your convenience and future refere
86. nce please record the telephone number in the space below Welcome Centre or Local Representative Telephone Number Error Messages and Codes Error Messages If an abnormal condition arises in the machine or an incorrect operation is performed an alarm signal is generated for a few seconds and a message indicating the nature of the error is displayed If this happens take the corrective action listed in the following table The problem may be identified further by accessing the error codes To access the error codes when a machine problem is identified press Stop and 08 Error Message Drum life warning Description and Corrective Action The print counter has reached 29 000 pages Order new drum cartridge Replace Drum The Drum Cartridge has reached its end of life Replace the Drum Cartridge See Replacing the Drum Cartridge Check Drum The Drum Cartridge is not properly installed Reinstall the Drum Cartridge Toner is low The toner sensor detected toner low status Order a new toner cartridge Toner empty The toner sensor detected toner end status Replace the toner cartridge See Replacing the Toner Cartridge Replace toner The toner cartridge is not properly installed Reinstall the toner cartridge Upper tray of the job separator is full Remove the paper from the upper tray of the job separator Lower tray of the job separator is full Remove the paper f
87. nd and Wales on the 1 April 1990 This 1989 Regulation places a duty on all employers and self employed persons to ensure the electrical system in their premises is constructed maintained and operated in such a manner as to prevent so far as reasonably practical danger This includes ensuring all electrical equipment connected to such electrical systems safely constructed maintained and operated All Xerox equipment has been designed to exacting safety standards and has undergone a variety of stringent safety tests including earth bond insulation resistance and electrical strength tests Xerox Limited manufacturing plants have been awarded ISO 9000 quality certification and are subject to regular audits by the British Standards Institution or equivalent national standards body Xerox equipment which has been properly and regularly serviced and maintained should not have to undergo additional specific safety tests pursuant to the 1989 Regulation Customers wishing to complete safety testing should contact Xerox Limited Technical Centre see page B 9 for advice prior to any test implementation XEROX equipment should however be properly and regularly serviced and maintained at all times QUESTION What is the Electricity at Work Regulation ANSWER The Electricity at Work Regulation 1989 came into force in England and Wales on the 1 April 1990 This 1989 Regulation places a duty on all employers and self employed persons to ensure th
88. nd future reference please record the telephone number in the space below Welcome Centre or local representative Telephone Number WorkCentre Pro 421 User Guide Conventions Orientation Throughout this User Guide there are some terms that are used interchangeably gt Document is synonymous with original gt Button is synonymous with key gt Page is synonymous with sheet gt WorkCentre Pro 421 is synonymous with the machine There are two types of orientation referred to in this guide Image Orientation and Feed Orientation Image Orientation Image Orientation describes the direction of the image on the page There are two types of image orientation Portrait The image is portrait when vertically aligned with the longest edge of the paper Landscape The image is landscape when vertically aligned with the shortest edge of the paper Feed Orientation Feed Orientation describes the direction the originals and the media is fed through the machine It is recommended the feed orientation of the originals matches that of the media There are two types of feed orientation Long Edge Feed LEF When observed from the front of the machine originals or media with the long edges to the left and right of the document feeder or paper tray LEF Orientation ia p Original Media Feed Direction Short Edge Feed SEF When observed from the front of the ma
89. nload your application TrueType or bitmap fonts to the printer or to print them as graphics and device fonts Grayscale Choose this setting for images that you want to have a smooth realistic and photographic appearance The Photographic Images setting provides soft contrasts between various shades of gray This setting also works well for images originally designed with color Changes made will be reflected in the graphic of an eye on the dialog The scanned images setting is specially tuned to provide exceptional quality and clarity to printed images originally scanned with a scanner WorkCentre Pro 421 User Guide Line Art Print Colored Text in Black Download As TrueType Download as Bitmap Print as Graphics Use Printer True Type Fonts Choose this setting for graphic images with intricate lines and fine detail for example clip art This setting provides solid lines and sharp contrasts between shaded areas This setting prints all colored text as black instead of gray True Type Fonts These selections allow you to choose whether to download your fonts to the printer as True Type or Bitmap fonts or whether to use the printer fonts resident on the printer Use this option if you have a small number of TrueType fonts on your page and you want to optimize text printing performance This option sends each TrueType character to the printer as an individual bitmap Use this option if you have a large number of
90. nnections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas CAUTION Users should not attempt to make such connections themselves but should contact the appropriate electric inspection authority or electrician as appropriate Notice The Ringer Equivalence Number REN assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5 Environmental Compliance Energy Star unite XEROX Corporation designed this product to comply with the guidelines of the ENERGY STAR program of the Environmental Protection Agency As an ENERGY STAR Partner XEROX has determined that this product meets the ENERGY STAR guidelines for energy efficiency Your WorkCentre Pro 421 will be delivered with the timer for switching to Low Power Mode Standby from the last copy print out set at 15 minutes The time to switch to power save auto off sleep mode is set at 30 minutes from the last copy print out A more detailed description of these modes together with instructions on changing the default times to suit your work pattern can be found in the Power Sa
91. o select Added Features Stored Job gt Ensure Stored Job is Retrieve selected and press Enter gt Ensure Retrieve is selected and press Enter gt Select the required job in the list and press Enter gt Press the Exit key to return to the Ready to Copy screen gt Load your originals and press Start Paper Type Bypass Tray Only gt Load the media in the bypass tray gt Use the scroll key Gy to select Added Features gt Use the scroll key Gy to select Paper Type and press Enter gt Select the required option and press Enter gt Program additional options load originals and press Start Off Transparency Heavyweight This feature enables copying information onto transparencies and heavyweight stock such as labels or cardstock Paper Type Transparency Heavyweight Paper Type Options Select for feeding standard 80g m 20 Ib paper through the Bypass Tray 100 sheets maximum Select for feeding transparencies through the Bypass Tray 20 maximum Select for feeding cardstock or labels through the Bypass Tray maximum 1 sheet Menu Map The Menu Map is a list of all machine features and settings in a report format gt Use the scroll key Gy to select Added Features Ready to copy fa acd 1 gt 7 Side gt Use the scroll key Gy to Bound Original Off select Menu map and press Image Shift Off Enter g i Build Job
92. of the machine these trays can each hold a maximum of 550 sheets of 80 g m 20Ib paper gt Switch off the power and disconnect the power cord from the outlet gt Locate the Memory Card slot cover at the rear of the machine and open the cover gt Remove any protective packaging from the memory cards and slide each card into a Memory Card slot gt Close the Memory Card slot cover gt Reconnect the power cord and switch on the machine 2 10 Bypass Tray The Bypass Tray is for loading special paper transparencies labels and cardstock There is an extension tray that can be pulled out to enable larger size paper to be fed HINT Refer to Appendix B Specifications for more information about approved media Optional Additional Memory Two extra memory cards are available with 64mb on each There is a door on the back of the machine that provides access to the memory card slots Use the following procedure to insert additional memory cards into the memory slots CAUTION Switch off the power and disconnect the power cord from the outlet prior to installing additional memory These components may be susceptible to Electro Static Discharge ESD Observe all ESD procedures to avoid damage Memory cards are inserted into these slots Memory Card slots WorkCentre Pro 421 User Guide Control Panel Components and Function Keys The Control Panel keys and functions available depend on your WorkCentre
93. on in the bottom right of the printer driver screen or F1 on the PC keyboard for information on the displayed printer driver screen If you rest the mouse pointer on top of a control Microsoft Windows will show you a brief Help Tip about that control If you select the right mouse button on a control the Help system will give you more detailed information The following buttons are available on all Help screens Contents Displays the main Table of Contents for the Help System Search Lets you enter a word or phrase for which to search Back Takes you back to the previous topic screen File Exit The Exit item under the File menu closes the Help window Printer Configuration Quick Pathway gt Print Configuration gt Installable Options gt Memory MB Optional Tray 2 Bypass Tray Duplex 2 Sided Printing Module WorkCentre Pro 421 User Guide The Printer Configuration dialog allows you to update the printer driver to interact with the optional attachments installed on your printer Once you have installed an optional printer device select the relevant checkbox in the Installable Options list to update the printer driver Selecting these options enables various features and options on other printer driver tabs The printer graphic and the relevant drop down lists on the Paper Output tab change to show the new options Installable Options An additional paper tray that can be installed under the main
94. ooklet enclosed with the new Toner Cartridge gt Remove the new Toner Cartridge from the box and its wrapper Vigorously shake the cartridge from side to side gt Pull the tab to remove the sealing tape from the cartridge WorkCentre Pro 421 User Guide 5 11 Maintaining the Product gt Install the New Toner Cartridge into the machine until it clicks in place gt After installing the Toner Cartridge pull the Charger Wire Cleaning Lever out of the Drum Cartridge until it stops and then push it back in again several times This process cleans the charger wire gt Close the Front Cover WorkCentre Pro 421 User Guide 5 13 Maintaining the Product Replacing the Drum Cartridge gt To open the Auto Duplex Unit release the lever located at the front of the Auto Duplex Unit 5 14 The Drum Cartridge requires replacement when the Replace Drum message is displayed at 30 000 copies A Drum Life warning is displayed after approximately 29 000 copies The kit contains a new Drum Cartridge and a new Ozone Filter CAUTION Do not expose the green drum to light for an extended period Never expose the drum to direct sunlight or touch the drum surface Damage or poor image quality may result NOTE If the WorkCentre Pro 421 does not include the Auto Duplex Unit skip the first step WorkCentre Pro 421 User Guide gt Release the handle to open the Side Co
95. ot specifically listed as approved in this documentation They can cause poor performance and create a dangerous condition Use supplies and cleaning materials only as directed in this documentation Keep all cleaning materials out of the reach of children WARNING Do not remove the covers or guards that are fastened with screws You cannot maintain or service any of the parts that are behind these covers and guards Do not attempt any maintenance procedure that is not specifically described in the documentation supplied with the WorkCentre Pro 421 Document Glass and Constant Velocity Transport Glass To ensure optimum image quality at all times clean the document glass and constant velocity transport glass monthly or more often if needed This helps avoid output with streaks smears and other marks that transfer from the glass area when scanning documents gt To clean the glass areas use a lint free cloth lightly dampened with water or Xerox Lens and Mirror Cleaner 5 Control Panel Keyboard LCD Display Regular cleaning keeps the Control Panel Keyboard and LCD Display free from dust and dirt To remove finger prints and smudges clean the control panel keyboard and LCD screen with a soft lint free cloth lightly dampened with water Document Feeder and Output Tray Use a cloth moistened with water to clean the Document Feeder Output Tray Paper Trays and the outside areas of the WorkCentre Pro 421 WorkCen
96. our document The list box shows all of the valid options for your printer You can make a selection from the drop down list or by selecting the printer The names of any output devices installed on the printer must be selected on the Printer Configuration tab before they will appear in the Output Destination list Layout The Document Options dialog enables you to print documents in booklet form or to print multiple page images on one side of a page Each page can be printed with or without a page border Choose between Normal and Multiple up page formats Quick Pathway gt Layout gt Normal gt Multiple up Normal Prints a standard page Normal is the default 4 22 WorkCentre Pro 421 User Guide Multiple up Draw Outlines Right to Left Multiple up Prints more than one page image on a single sheet of paper Indicate the required number of page images per side in the Multiple up list box gt 1 Page up gt 2 Pages up gt 4 Pages up gt 6 Pages up gt 8 Pages up gt 16 Pages up Prints black borders around each page image Prints pages from right to left Image Options Quick Pathway gt Image Options gt Grayscale gt Truetype Fonts gt Graphics gt Resolution gt Print Quality Photographic Images Scanned Images 4 24 The Image Options dialog enables you to set different visual and graphic characteristics for your print job It also lets you choose whether to dow
97. plication s print menu Do not use the driver s Copies setting and the application s Copies setting 4 17 Document Body Select Paper Select Paper lets you specify the paper to use for your print job Any paper specifications appear in the paper summary box on the Paper Output tab The Select Paper dialog contains three tabs Document Body Front Cover and Separators By selecting each tab you can set the paper size type of paper and paper source to be used for each part of the document Enables you to specify the size and source of paper to use for your overall print job Size Size enables you to set the paper size for your job The Size list box includes all the paper sizes supported by the printer The default paper size is Letter or A4 depending on locale Type Type enables you to select paper for your print job by media type rather than by paper tray You must first use the Tray Menu feature on the printer console to program a paper type for each paper tray Then in the driver select the paper type to be used for the print job and the printer automatically uses the correct paper tray Front Cover Separators Paper Tray Select the paper tray containing the type of paper you want to use for the document cover body and separators if any Not all paper trays accept all paper sizes Only source locations which accept the specified paper size are shown Auto Tray Select is the default option
98. rder for example the year the month the day or the month the day the year etc Date amp Time 02 Time format 03 Date format v 04 Month format Date format 1 YYYY MM DD Month Format Use the Month Format setting to choose whether to display the month using numeric digits or the month name Date amp Time 02 Time format 03 Date format v 04 Month format C gt Select the option required using the scroll key Gy and press Enter gt Press Features key to return to the Features mode Month format 1 Numeric Localization Use the localization setting to select whether to display measurements in inches or millimetres gt Select Localization using the scroll key Gy and press di aa Enter Date amp Time Localization Language 04 Machine serial number 05 Customer support 06 Network gt Select the Localization option required using the scroll key Localization and press Enter 01 Inches 02 Millimeters Language gt Select Language using the scroll key Gy and press Enter gt Select the required Language using the scroll key Gy and press Enter gt Press Features key to return to the Ready mode Use the Language setting to select which language the screen will use Initial Setup 01 Date amp Time 02 Localization 03 Language 04 Machine serial number 05 Customer support 06 Network 01 English 02
99. re 65 78 97 129 154 11x17 to 8 5x11 and 8 5x11 to 5 5x8 5 8 5x14 to 8 5x11 8 5 x 11 inch to A4 8 5x11 to 11x17 and 5 5x8 5 to 8 5x11 5 5x8 5 to 8 5x14 When the original is scanned using the document glass the reproduction ratio of 25 to 400 can be specified When the original is scanned using the ADF or DADF the reproduction ratio of 50 to 200 can be specified Use the scroll key to choose a specific reduction or enlargement in 1 increments If you keep the scroll key pressed down you can select 10 increments at a time Reduces the whole image by 97 so that the entire image fits on the copy paper Paper Supply gt Load originals gt Press the Paper Supply key gt Select the Paper Supply option required for the job using the scroll keys gt Press Start H Auto Paper Use the Paper Supply options to select the paper tray required for the job Using Auto Paper allows the machine to select the paper tray based on the default setting or the size of original being copied The machine does not automatically detect the size of the paper in the trays The user must program the size of paper in each tray using the Paper Trays option in Machine Defaults Ready to copy Sji 8 J2 11x17 4 A4 oJ v Paper Supply Options Use to select an individual paper tray Paper size and orientation is displayed on the right side of the illustration Use
100. res key to return to the Ready mode Self Test gt To access the Menu map press the Machine Status key located to the right of the LCD The Machine Status menu displays the settings options gt Select Self test using the scroll key Gy and press Enter Automatic Test gt Ensure Auto test is selected and press Enter A series of machine tests can be carried out by the user to enable you to understand the performance of the machine and diagnose any problems it may have Various tests are available from the self test option Machine status 01 Default settings 02 Print report 03 Initial setup 04 Menu map 05 Self test 06 Customer support number 07 Machine serial number 08 Xerox supply number 09 Total print counter 10 Machine revisions Self test 01 Auto test 02 Individual test 03 Print test result The Auto test screen displays during testing gt The Completed message displays when the test is complete gt Press Features key to return to the Standby Mode Individual Test gt Use the scroll key QY to select Individual test Press Enter gt Using the scroll key Gv to select the test required and press Enter Each Individual test will display unique instructions Follow these instructions step by step to run the test Auto test Auto test 01 Auto test 02 Individual test 03 Print test result These indiv
101. rgency numbers Remain on the line and briefly explain to the dispatcher the reason for the call before hanging up Perform such activities in the off peak hours such as early morning hours or late evenings Canadian Certification Notice The Industry Canada Label on the machine identifies certified equipment This certification means that the equipment meets certain telecommunications networks protective operational and safety requirements Industry Canada does not guarantee the equipment will operate to the user s satisfaction Before installing this equipment users should ensure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection In some cases the company s inside wiring associated with a single line individual service may be extended by means of a certified connector assembly telephone extension cord The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection the electrical ground co
102. rint Drivers 4 2 Printer Driver Features 4 13 Printing Procedure 4 2 Using Job Interrupt 4 12 Print Counter 7 41 Print Drivers 4 2 Print Font Listing printer driver 4 32 Print Quality printer driver 4 27 Print Reports Changing Defaults 7 19 Print Test Result 7 37 Print the Job 4 6 Printer Configuration printer driver 4 15 Printer Defaults Changing Defaults 4 36 Force feed 4 37 Form feed 4 37 Printer Driver Control Options Apply 4 13 Cancel 4 13 Default All 4 13 Defaults 4 13 Help 4 13 OK 4 13 Printer Driver Features 4 13 2 Sided Printing 4 20 About tab 4 35 Collation 4 20 Copies 4 17 Fonts 4 31 Front Cover 4 19 Graphics 4 26 Grayscale 4 24 Image Options 4 24 Image Orientation 4 21 Installable Options 4 15 Installed Fonts 4 31 Layout 4 22 Memory MB 4 16 Multiple up 4 23 Normal Layout 4 22 Offset Function 4 17 Output Destination 4 21 Overlays 4 28 Paper Output 4 17 Print Font Listing 4 32 Print Quality 4 27 Printer Configuration 4 15 Resolution 4 26 Select Paper 4 18 Separators 4 19 True Type Fonts 4 25 Watermarks 4 33 Printer Changing Defaults 4 36 Printing Procedure 4 2 Printing Reports 7 19 Prints Total Print Counter 7 41 Product Overview 2 1 PS Font list print 4 38 Q Quantity 3 7 Quick pathway conventions 1 7 R Ready mode 2 2 Reduce Enlarge 3 11 100 3 11 Auto 3 11 Default setting 3 35 Presets 3 11 Variable 3 12 Whole Image 3 12 Regulatory Information A 4 Replacing the Drum Cartri
103. rom the lower tray of the job separator Add Paper to Tray 1 Load paper in Tray 1 Add Paper to Tray 2 Load paper in Tray 2 Tray 1 is not ready Tray 2 is not ready Push Tray 1 into the machine Push Tray 2 into the machine Error Message Description and Corrective Action Memory error Initial settings have been lost due to a lengthy power failure depleted battery etc Press Clear to restore the idle state If this Error Message is repeatedly displayed machine programming has become corrupted The machine must be reinitialized by a trained technician Call for service Power failure Reserved jobs were erased due to a lengthily power failure Press Clear twice to restore the idle state Check the POWER FAILURE LIST that was output for information on any lost communication Add paper Paper has run out in all cassettes or all cassettes have been removed Load paper or insert the cassette firmly Tray 1 empty Tray 2 empty Paper has run out in the designated cassette or the cassette has been removed Load paper or insert the cassette firmly Clear paper jam A paper jam has occurred Remove the jammed paper Do not switch off the power Memory is full The memory became full during data entry into memory during a copying process Error Codes machine at power on except for ADF Error x Type Co
104. s 02 Print report 03 Initial setup 04 Menu map 05 Self test 06 Customer support number 07 Machine serial number 08 Xerox supply number 09 Total print counter 10 Machine revisions Machine serial number 34300021932 Xerox Supply Number This option displays the telephone number to call for ordering supplies from Xerox gt To access this option press the Machine Status key A located to the right of the B LCD The Machine Status menu displays the settings options Machine status 01 Default settings A 02 Print report 03 Initial setup gt Select Xerox supply number using the scroll key Gy and press Enter 06 Customer support number 07 Machine serial number Total print counter 10 Machine revisions 1 800 3000 Total Print Counter This option displays the total number of prints the machine has done gt To access this option press the Machine Status key located to the right of the LCD The Machine Status menu displays the settings options Machine status 01 Default settings A 02 Print report 03 Initial setup 04 Menu map 05 Self test 06 Customer support number 07 Machine serial number 08 Xerox supply number 09 Total print counter gt Select Total print counter using the scroll key Gy and press Enter 10 Machine revisions Total print counter Machine Revisions Use thi
105. s menu displays the settings options gt Ensure Default settings is selected and press Enter gt Use the scroll key Gy to select Printer defaults and press Enter If a problem occurs with your print job or if you need to cancel your print job use the Printer Default settings accessed via the Machine Status key Accessing Printer Defaults Use the instructions provided below to access the Print Default settings a Machine status 01 Default settings 02 03 Initial setup Default settings 01 Machine defaults 02 Copy defaults 03 Printer defaults gt Select Cancel current job and press Enter gt Select Yes to cancel the job or No to retain the job and press the Enter key gt Press the Features key to return to Ready mode Cancelling a Print job If the print job has been sent in error or if there is a problem with the job use the Cancel Current Job printer default setting to cancel the job Printer defaults 01 Cancel current job 02 Force teed 03 Form feed Cancel current job gt Select Force feed and press Enter gt Press the Features key to return to Ready mode Setting up Force Feed The Force Feed printer default setting is used to forcibly print a print job which is suspended due to the paper size mismatch when Detect Paper Mismatch is Enabled If your print job is suspended due to paper size mismatch use these instructions to clear
106. s option to view a list of machine revisions gt To access this option press the Machine Status key E71 located to the right of the LCD The Machine Status menu displays the settings options Machine status 01 Default settings 02 Print report 03 Initial setup Menu map Self test Customer support number Machine serial number Xerox supply number Total print counter Machine revisions gt Select Machine revisions using the scroll key Gy and press Enter 1FMWWXC1SPK Y S3FMWWXC1SPK Appendix A Safety Notes Your Xerox product and supplies have been designed and tested to meet strict safety requirements These include Safety Agency approval and compliance to established environmental standards Please read the following instructions carefully before operating the product and refer to them as needed to ensure the continued safe operation of your product The safety testing and performance of this product have been verified using XEROX materials only Follow all warnings and instructions marked on or supplied with the product This WARNING Mark alerts users to the possibility of personal injury This WARNING Mark alerts users to heated surfaces WARNING This product must be connected to a protective earthing circuit This product is equipped with a 3 wire type plug provided with a protective earthing pin This plug will fit only into an earthed power
107. scroll key Gy and press Enter gt Use the numeric keypad to enter your Xerox supply telephone number and press Enter gt Press Features key to return to the Ready mode Xerox Supply Number Customer support 01 Customer support number 02 Xerox supply number Xerox supply number Number 20 max Network The network settings are used to install and configure the WorkCentre Pro 421 on your network This task must be performed by a trained System Administrator Instructions for configuring the network settings and installing the machine on a network are provided in the System Administrator s Guide Initial Setup 01 Date amp Time 02 Localization 03 Language 04 Machine serial number 05 Customer support 06 Network Menu Map The menu map contains a list of all the settings provided in Machine Status gt To access the Menu map press the Machine Status key located to the right of the LCD The Machine Status menu displays the settings options 01 Detauit settings Select Menu map using the 02 Print report scroll key Cy and press 03 Initial setup pee 04 Menu map 05 Self test 06 Customer support number 07 Machine serial number 08 Xerox supply number 09 Total print counter 10 Machine revisions Yv The printing accepted message displays and a map of the menus available within Machine Status is printed Printing accepted gt Press Featu
108. ser Key touch volume when you make any selection or touch any key on the control panel the machine bleeps Machine defaults 01 Paper trays A 02 Timers 03 Interrupt key 04 Speaker volume Department code Speaker volume 1 Alarm volume 2 Key touch volume Alarm volume Department Codes Use of the machine can be limited to authorised personnel within a department by setting up Department Codes Within the Department Codes function you can assign one Master Code for the administrator and up to 98 Department Numbers and Codes for individual departments to use The machine can then monitor each department s usage When the function is used for the first time the administrator is prompted to enter a Master Code Name and a 5 digit Master Code This name and code is then used to access the function for setting up individual Department Codes Each Department Code also has a 2 digit Department Number and a Department Name assigned The Department Number assigned to the Master Code is preset as 01 During the setup procedure you are prompted to enter a 2 digit Department Number a Department Name and a 5 digit Department Code for each department It is recommended that you plan which numbers names and codes should be assigned to each department prior to setting up Department Codes The individual Department Codes are used to access and operate the machine As each department enters their
109. sseeeeeeeeeesseeeeneeeeeseaeseeeeeeeeseeseneeeneees 7 39 Xerox Supply NUMDEL cccceccecseeeeeeeeeeeeseeseseeeeeeseeeeseeeeneeeeseseeeeeneees 7 40 Total Print CO N T a aaa ar erer eanan ar aaen eea enteada aiiai 7 41 Machine ReviSiOnS ssnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn nannan 7 42 8 Appendix A Safety Notes cccssseseeeceeeeeseeeeeeeeeeees A 1 Safety Standa id S aeia aah Sarina aati aia A 3 Regulatory Information sssssunnnnesununnennnnnnnnnnnnnnnnnnnnnnnnnnnnnn nnmnnn nnmnnn A 4 Laser Safety inier enia ee a aatia add banded A 6 The Electricity at Work Regulations UK ONLY ossessi A 6 Certification to 1999 5 EC sssssseessseessessssessessresssrrsssrrsstrnsernsesrnesrnnenn nent A 9 FCC Regulations cccccceeeseeeceneeeeeeeececeeeeeaaeeeeeeeeesaaeeeneeeeseaeeeeeeeeee A 10 Canadian Certification cccccceccceceeceeeeeeeeeeeeeeseceeeeaaeeeeeeeesecaeeesnaeeesaes A 13 Environmental Compliance cccceccsseceseeeeeeseeeeenseeeeeeseesesseeeeesnees A 14 Energy Star kiaii ana iaae ances ed eet da atlantis A 14 9 Appendix B Specifications cccsssseeeeeeeeeeeeeeeeeeees B 1 Machine Specifications ccccccseeceeeeeeesseeseeseeeeseeesseseeeeeeseesenseeeenes B 2 Hardware Configuration cccccccceeceeseeeeeceeeeeneeeseeeeeseaeeseeeeeeseaeeeeeeeees B 2 Machine Weightariotiva aiana ties Heelan hare ESA B 2 ACGCOSSIDINTY scutes ee ee aoe
110. t originals should be placed with the bottom edge to the front of the machine gt Use the scroll key Gy to select Added features gt Use the scroll key Gy to select Booklet and press Enter Ready to copy 2 sided 1 gt 1 sided Bound Original Off Image Shift Off Edge Erase gt Use the scroll key Gy to select On and press Enter gt Press Start to initiate the copying process Annotation gt Load originals gt Use the scroll key Gy to select Added features gt Use the scroll key Gy to select Annotation and press Enter gt Select the option required and press Enter gt Press Start Off Page number Page Date amp Time Use this feature to add the date time and page numbers to the copy output Annotation Page number Page Date amp Time Annotation Options The feature is unavailable Prints page numbers on the feed edge of the paper on the right Prints the page number current date and the time based on the machine settings The date and time is printed on the left and the page number is printed on the right Build Job gt Load only the first page section into the document feeder or place the original on the glass gt Use the scroll key Gy to select Added Features gt Use the scroll key Gy to select Build Job and press Enter gt Use the scroll key Gy to select On and press
111. the list of available watermarks Select the watermark in the list select Delete and then OK to confirm you want to delete this watermark On First Page Only prints a watermark only on the first page of a document When this checkbox is enabled it affects all watermarks in the watermark list Transparent Text allows the document to show through a watermark When this checkbox is enabled it affects all watermarks in the watermark list Select this option to print watermark characters as hollow outlines Only the perimeter or outline of the watermark text characters will be printed When this checkbox is enabled it affects all watermarks in the watermark list Content Type the words you want to use for a watermark in the text box The text will appear in the preview window Use the Fonts Color and Angle options to modify the watermark If you are creating several watermarks at once you must edit the watermark text before you select Add Otherwise a duplicate watermark will be added to the watermark list Select Fonts to change the font size and style of the watermark text The Choose Font dialog appears Grayscale prints any colors in the watermark in black white or shades or gray Use the scroll bar to modify the appearance of the grayscale text Angle Use the Angle scroll bar to rotate the watermark text on the page in a range from 90 degrees to 90 degrees About Position from center Center
112. the left of the Drum Cartridge to remove the last piece of protective packaging WorkCentre Pro 421 User Guide 5 21 Maintaining the Product gt Slide the new Drum Cartridge into the machine until it clicks into place gt Reinstall the Toner Cartridge using the instructions Replacing the Toner Cartridge on page 5 9 Hn 7 No No WorkCentre Pro 421 User Guide gt After reinstalling the Toner Cartridge pull the Charger Wire Cleaning Lever out of the Drum Cartridge until it stops and push it back in again several times This process cleans the charger wire gt Close all covers and doors Replacing the Ozone Filter The Ozone Filter absorbs the ozone emitted by the machine It is located in a slot in the middle of the centre output tray To change the filter remove the Ozone Filter receptacle from the machine gt Push out the existing used filter from the filter receptacle gt Dispose of the old filter gt Unpack the new filter and insert it into the Ozone Filter receptacle gt Reinstall the Ozone filter receptacle in the machine WorkCentre Pro 421 User Guide 5 23 Maintaining the Product Loading Paper Loading the Paper Trays gt Pull the paper tray out towards you 5 24 Up to two paper trays can be installed on the WorkCentre Pro 421 The following steps show how to load paper in the paper trays The paper size in ea
113. tion page 4 38 Event log list 4 38 NIC status print 4 38 PCL font print 4 38 PS font print 4 38 Status print 4 38 Time Out Default 7 5 Timers Sleep Mode 7 7 Standby Mode 7 6 Time Out 7 5 Timers Default 7 5 Toner Cartridge 5 9 Duplex Automatic Document Feeder DADF Total Print Counter 7 41 B 4 Electrical B 5 GDI Print Driver B 6 Hardware Configuration B 2 Machine Weight B 2 Transfer Corotron Wire 5 4 6 12 Troubleshooting 6 1 True Type Fonts printer driver 4 25 U Uneven faint or degraded prints 6 12 Using Job Interrupt 3 9 4 12 W Walk up Screen Copy 2 2 Warm up Time B 3 warning light 2 13 Warning lights control panel 2 11 Warnings conventions 1 8 Watermarks printer driver 4 33 WorkCentre Pro 421DE 2 5 options 2 5 WorkCentre Pro 421DEi 2 6 options 2 6 2 7 WorkCentre Pro 421E 2 4 options 2 4 WorkCentre Pro 421Pi 2 8 options 2 8 X Xerox Supply Number 7 32 7 40
114. tomer replaceable unit part numbers are listed below Customer Part Number Part Number Replaceable Unit Europe USA and Canada Toner Cartridge 106R00587 106R00647 Drum Cartridge 113R00629 113R00629 To obtain supplies contact your local Xerox office giving your company name the product number and its serial number Use the space below to keep a record of the telephone number Supplies Telephone Number Customer Replaceable Units 8 Replacing the Toner Cartridge gt Open the Front Cover The Toner Cartridge is a customer replaceable unit This assembly holds the toner for the WorkCentre Pro 421 After approximately 7 500 copies the machine will display a message to replace the toner When this message appears install a new toner cartridge WARNING When ordering a new Toner Cartridge make sure the correct cartridge is ordered for the WorkCentre Pro 421 For assistance the product number is displayed on the cartridge box CAUTION Do not shake an empty cartridge or hold it close to you Some toner residue might accidentally spill Do not shake the empty Toner Cartridge and return it to the machine to extend its use gt Raise the catch to unlock and release the Toner Cartridge gt Holding the cartridge as shown slide it out of the machine gt The used Toner Cartridge should be recycled Follow the instructions given in the cartridge return b
115. tre Pro 421 User Guide n Go Maintaining the Product Transfer Corotron Wire If you have poor quality output with uneven faint degraded print or a white line appearing in the direction of the paper feed the Transfer Corotron Wire may be dirty Refer to the following steps for cleaning instructions gt If installed open the Auto Duplex Unit gt Open the Side Cover 5 4 WorkCentre Pro 421 User Guide gt Remove the cleaning tool from its storage space on the machine gt The Transfer Corotron Wire Cleaning Tool has two shoulders WorkCentre Pro 421 User Guide Shoulders 5 5 Maintaining the Product gt When positioning the cleaning tool over the Transfer Corotron Wire ensure that the two shoulders are facing away from the machine gt Ensure that the lip at the back of the cleaning tool is resting on the Transfer Corotron Wire casing Ensure that the two shoulders are located under the plastic guard gt Hold the cleaning tool upright and slide it along the Transfer Corotron Wire from left to right If the cleaning tool is positioned correctly it will slide Transfer easily without any resistance Corotron Wire Py tetas casing gt This action will remove any dust or dirt gt Close the side cover gt If installed close the Auto Duplex Unit Ordering Supplies The Toner Cartridge and the Drum Cartridge are available as customer replaceable units The cus
116. up when the switch is powered on The power switch is located on the front of the machine Power Switch The power is switched off as soon as the on off switch is pressed to off For optimum performance the machine should be powered on 24 hours a day WorkCentre Pro 421 User Guide Power Save WorkCentre Pro 421 User Guide The machine has a Power Save feature which significantly reduces the power consumption during periods of inactivity The Power Save feature operates in two modes Standby Mode Sleep Mode Energy Saver The Energy Saver light illuminates when the Sleep Mode Energy Saver has been selected Energy Saver Light Energy Saver Key Product Overview Standby Mode As delivered the machine automatically switches into Standby Mode 15 minutes after the last activity In this mode the LCD screen is visible and the message Standby mode is shown on the LCD screen when the WorkCentre Pro 421 is in Features Mode To activate the machine press any key on the control panel or open the document glass cover or document feeder The machine responds within 1 second and all the features are available within 30 seconds Sleep Mode Energy Saver As delivered the machine automatically switches into Sleep Mode 15 minutes after the machine enters the Standby Mode Alternatively pressing the Energy Saver key on the control panel also puts the machine into Sleep Mode Energy Saver To reactivate the
117. ursuant to Part 15 of the FCC Rules These limits were designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Changes or modifications to this equipment not specifically approved by the XEROX corporation may void the user s authority to operate this equipment This Class A digital apparatus complies with the Canadian ICES 003 Cet appareil num rique de la classe A est conforme a la norme NMB 003 du Canada Laser Safety CAUTION Use of conirols or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure With specific regard to lasers the equipment complies with laser product performance standards set by governmental national and international agencies as a Class 1 Laser Product It does not emit hazardous radiation as the beam is totally enclosed during all phases of customer operation and maintenance The Electricity at Work Regulations UK ONLY The Electricity at Work Regulation 1989 came into force in Engla
118. ve on page 2 15 of this User Guide Appendix B Specifications The WorkCentre Pro 421 adheres to strict specifications approvals and certifications These specifications are designed to provide for the safety of users and to ensure that the machine operates in a fully functional state Use the specifications listed in this chapter to quickly identify the capabilities of the machine If further specification information is required please contact your Xerox Representative Machine Specifications Hardware Configuration WorkCentre Pro 421E WorkCentre Pro 421DE WorkCentre Pro 421DEi European Product WorkCentre Pro 421DEi North American Product WorkCentre Pro 421Pi Machine Weight Accessibility Space Requirements Simplex digital copier with a document glass a single paper tray a bypass tray and a stand Simplex digital copier with an automatic document feeder ADF one paper tray a bypass tray and a stand Digital copier with an automatic duplex unit ADU a duplex automatic document feeder DADF one paper tray a bypass tray and a stand Digital copier with an automatic duplex unit ADU a duplex automatic document feeder DADF two paper trays a bypass tray and a stand Digital copier and printer with an automatic duplex unit ADU an offset catch tray OCT a duplex automatic document feeder DADF two paper trays a bypass tray and a stand Basic configuration approximately 62 kgs 137
119. ver gt Remove the Toner Cartridge using the instructions Replacing the Toner Cartridge on page 5 9 WorkCentre Pro 421 User Guide 5 15 Maintaining the Product coloured handles Do not touch the green drum area Do not leave the Drum Cartridge out of the machine for an extended period 7 CAUTION Always hold the Drum Cartridge by the gt Lift the coloured handle and gently pull the Drum Cartridge from the machine gt As you withdraw the Drum Cartridge support it by holding the coloured handle on the top of the unit gt The used Drum Cartridge should be recycled Follow the instructions given in the cartridge return booklet enclosed with the new Drum Cartridge gt Remove the new Drum Cartridge from the box WorkCentre Pro 421 User Guide Maintaining the Product gt Remove the protective packaging from the Drum Cartridge as shown in the following illustrations gt Remove the card from the right of the Drum Cartridge gt Remove the card from the left of the Drum Cartridge 5 18 WorkCentre Pro 421 User Guide gt Remove two pieces of tape gt Pull tabs numbered 1 3 to remove more protective material gt Pull tab to unfold protective paper gt Completely remove all the paper and associated tape gt Hold the handle and tilt the Drum Cartridge Remove the plastic strip along the bottom gt Pull remaining tab on
120. with an automatic duplex unit an offset catch tray a duplex automatic document feeder two paper trays and a bypass tray Additional Memory can be purchased as an option Constant Velocity Duplex Automatic i Transport Glass Document Feeder DADF Document Glass Control under DADF under DADF Panel Offset Catch Tray Duplex On Off Switc Bypass Paper Tray 1 Paper Tray 2 Front Cover Figure 4 2 8 WorkCentre Pro 421 User Guide Components Automatic Document Feeder ADF The ADF automatically separates and feeds originals from the input tray Duplex Automatic Document Feeder DADF The DADF automatically separates and feeds originals from its input tray When scanning two sided originals after scanning the first side the original is inverted to enable the second side to be scanned Constant Velocity Transport CVT Glass The Constant Velocity Transport CVT glass is the narrow strip of glass located at the left side of the document glass When originals are fed from the document feeder ADF or DADF the CVT glass automatically scans the images into memory This does not apply to originals placed on the document glass Auto Duplex Unit ADU Makes two sided copies from one sided and or two sided originals Offset Catch Tray OCT The Offset Catch Tray separates jobs for easy retrieval The tray holds a maximum of 250 sheets of 80 g m 201b paper Paper Trays 1 and 2 Located at the front
121. y 2 and remove any jammed paper Close all covers Open Tray 2 side cover and remove any jammed paper Close covers Type Error Probable Cause Corrective Action Code E43 ADU Auto Duplex Unit is Open the side cover and exit cover opened during copying and remove any jammed paper Also if you have an ADU Auto Duplex unit a job separator or an offset catch tray open the cover and remove any jammed paper Open the side cover of the Paper Feed Processor tray 2 and remove any jammed paper Close all covers ADF DADF E71 ADF or DADF document jam Open the ADF or DADF cover and Paper E72 remove any jammed paper Close transport jam E73 cover E74 Life end Drum Cartridge near end of life Toner is nearly empty Replace Drum Cartridge Replace toner cartridge Miscellaneous No toner cartridge No Drum Cartridge Offset catch tray is full Install toner cartridge Install Drum Cartridge Remove paper from tray Image Quality Problems Various situations can affect the quality of the output Check the following conditions to ensure optimum copy and print performance If you still cannot resolve the problem contact the Key Operator or a local service representative Do not locate the WorkCentre Pro 421 in direct sunlight or near a radiator Avoid sudden temperature and humidity changes in the WorkCentre Pro 421 s environment When a change occurs allow the
122. y features are selected by using the keys located on the control panel Use the lighten darken settings to adjust the contrast of the output Ready to copy Lighten Ka Darken Manual Toner Saver Lighten Darken Options The machine automatically adjusts the image quality of the output Allows manual adjustment to be made to the image quality of the output There are 7 levels of lightness and darkness that can be set press lt or gt to change these levels Produces a lower standard of image quality output which uses less toner Ideal for draft and plain text documents Reduce Enlarge In addition to 100 size for size copies reduced or enlarged copies can be produced by choosing one of the Reduce Enlarge options gt Load originals Ready to copy gt Press the Reduce Enlarge 100 m key Enlarge Auto gt Select the Reduce Enlarge Preset v option required for the job Variable using the scroll keys Whole Image gt Press Start Reduce Enlarge Options 100 Size for size copies Auto Automatically reduces enlarges an image to fit on the paper size selected Preset Displays the most frequently used preset reduce enlarge settings The preset Reduce Enlarge settings for Europe are 71 A3 to A4 94 A4 to 8 5 x 11 inch 97 8 5 x 11 inch to A4 141 A4 to A3 200 Variable Whole Image For the Americas and Canada the preset Reduce Enlarge settings a

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