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Whirlpool CL-8 Washer/Dryer User Manual

1. Note A specific range of dates can be selected before printing the reports 67 Reports NOTES 69 Updating Control Board Firmware Firmware Update Firmware Update Downloading Firmware to PDA 1 Whirlpool Corp makes critical updates to embedded control programming available to users of the product Updates can be performed on previously installed units using properly programmed PDAs amp the ADVANTECH Back Office Software installed on a PC Whirlpool Pt 8524744B PDA devices need to operate on a Palm OS of 3 5 0 to 4 0 0 Firmware must be downloaded from the Internet at www cltpsc whirlpoolcorp com techinfo tech_support firmware firmwaredefault htm Place the downloaded file onto the computer Desktop where it can be unzipped easily Unzip the file and place it in the computer ADVANTECH Add on folder Boot up the ADVANTECH software application Select the PDA Sync button Select Advanced Sync Features Advanced Sync Features Select Import Reprogramming File Advanced Sync Features Import Reprogramming File Transfer Palm TI4 Application Locate the Firmware file on your computer where it was placed C Programs ADVANTECH Add on Then select the appropriate firmware file ISP File Finder F 10 lt ISP or In Service Programming relates to reprogramming your ADVANTECHITM washer or dryer Select ISP Drive 3 c Appl E r Select ISP Folder ales CXPR
2. 1 CONSUMER SERVICES TECHNICAL EDUCATION GROUP PRESENTS ADVANTECH Commercial Laundry Products Software User s Manual Copyrights and Liability Limitations All product names and services identified throughout this book are trademarks or registered trademarks of their respective companies Registered trademark Trademark of Whirlpool U S A 2004 Whirlpool Corporation Part No 8524743A Whirlpool ADVANTECH Management Software Version 1 13 THE ADVANTECH PRODUCT LINE CSP2770 2771KQ CEE2760KQ CGE2761KQ CEE2790KQ CGE2791KQ Literature Cross Reference Whirlpool Part Archway Form Description Contains Ordering And Viewing Information Number Number All information necessary to operate and manage CD for ADVANTECH are PC User s Commercial Laundry Included on this Software Install CD CL7 Service Complete diagnostic and NA FIERO Manual Job Aid technical reference manual CWLLO86A 852474 CL8 Software Complete Software and User s Manual Palm application Manual Product specifications CWLL082B N A Sales literature Money Acceptor Cross reference Available at www coinop com or call 1 800 643 3444 Also through Whirlpool Corporation Literature department and for selected Trade Partners at www whirlpoolwebworld com products and more commercial laundry link or call 1 800 851 4605 Whirlpool Corporation publications a
3. mi Special 3 4 4 Cumulative Coin L ps l Water Temperature Counts Cumulative Coin2 Cold 150 00 5 Other Counts Warm 150 zd 24 Interval Cycles Interval Cycles Killed TE 0 zd Cumulative Cycles i Cumulative Cycles Killed 1 Interval Free Vends Interval Aux Device Total Cycle Revenue 0 00 Cumulative Free Vends Cumulative Aux Device The View Audit Details tab displays the following information Option Description General Information Displays information about Machine ID number Collection Date and Service Person Revenue Displays both Interval and Cumulative revenue information Coin Counts Displays the Interval and Cumulative number of coins collected Other Counts Average Fill Times seconds Washer Audits only Displays Interval and Cumulative Cycle Free Vend and Aux Device information Displays Average Fill Time for each water temperature Interval Cycle Counts Displays Special Cycles information Water Temperature Counts Displays a Count of Water Temperature usage as selected by customers Washer Audits only Topoff Counts Displays Interval and Cumulative Cycle Revenue for Dryer Audits only topoffs This is the actual and accurate revenue collected by the machine Other revenue values are based on the number of coins or the number of cycles and the machine s current setup
4. M Machine 50 Machine Setups 29 Monitor Resolution 16 One Touch Command 51 Open Access Mode 45 Owner Dynastie 15 P PassWOoEds orte een 25 Access Control 26 Management Password 25 Service Person 27 Software Update 28 A trices 39 R Reports 77 PRIMING 78 bI Uo retin ira 75 u a 51 Run diagnostic 50 S Send Setup Command 48 Service Data Deleting eniai des 71 Entering aan their 70 MO A 69 Service 50 re ced 50 Special 33 Start CY ClO AA 50 SUPPOM 91 System Requirements 5 T Templates Creating ren 29 Editing ee 32 Troubleshooting 95 U Utilities Command 50 94 95 Quick Reference Quick Reference ADVANTECH System Quick Reference Sheet Cut out this quick reference sheet and give to your service persons to take with them when they go to retrieve machine audits ADVANTECH System Quick Reference Sheet Whenever coin collecti
5. N Important Communication between the Palm handheld and the ADVANTECH equipment is done through an infrared light beam Therefore the position of the PDA in relation to the machine is critical for successful completion of the data transfer The infrared communication port on the PDA is usually located at the top of the device The receiver on the machine is located to the right of the last digit on the display panel See picture below RECEIVER 40 41 Data exchange between PDA amp Machine Aim the handheld much like you would aim a TV remote control Be sure to locate the infrared port on the device that you are using and understand the direction of its beam to ensure a successful data transmission Ensure that the distance between the PDA and the infrared receiver on the machine is less than 5 inches Strong light sources not excluding sunlight or close proximity of other infrared devices such as alarm systems may inhibit the transmission of data To remedy this situation simply use your hand to shield the receiver amp or the PDA port Proper positioning of this type PDA device for an upper stack dryer data transfer Proper positioning of the same type PDA device for a washer or single dryer data transfer Data exchange between PDA amp Machine To initialize a machine 4 Aim the PDA at the machine s infrared receiver 2 Initialize located on the Select a command screen
6. rw BESSROO am 4 Click on the tab to display either aNew Washer Template or a New Dryer Template Make selections for the new template See tables on the following pages for more information on template options 28 ADVANTECH Management Software Setup The following options can be set for either a New Washer or New Dryer Template defaults are listed below the option Base Cycle Price 1 00 Option Description Sets the Base Cycle Price for a wash or a dry cycle Base Cycle Time cannot be changed on washer Sets the Base Cycle Time for a wash or a dry cycle Value of Coin 1 0 25 Sets the value of coins inserted into the first coin drop or slide This field must be filled in Value of Coin 2 1 00 Sets the value of coins inserted into the second coin drop or slide if necessary Coinslide Coin1 4 Indicates the number of coins that must be inserted into the first slide to equal the value of the Base Cycle Price This field must be filled in Coinslide Coin2 0 Indicates the number of coins that must be inserted into the second slide to equal the value of the Base Cycle Price if necessary Coin Drop Installed Indicates whether or not a Coin Drop device is installed Coin Slide Installed Indicates whether or not a Coin Slide device is installed Aux Device Installed Indicates whether or not a Smart Card reader is installed P
7. Special Price 3 Uncheck All Days for Special m Special Parameters Sunday Price of Special 5 Monday Tuesday Start Time 13 00 Duration 4 00 hours ursday T Friday Saturday Enter time in military time 0 00 23 45 Time must be in 15 min increments BEES Add Special Delete Special Special Prices Special Price 1 Special Price 2 Special Price 3 Days for Special m Special Parameters Sunday Price of Special 1 50 Monday Tuesday Start Time 08 00 6 Duration 8 00 hours Thursday r Fi Enter time in military time 0 00 23 45 Incheck All Time must be in 15 min increments o x Add Special Delete Special Special Prices Special Price 1 Special Price 2 Special Price 3 08 00 24 00 hours BEES Days for Special m Special Parameters IV Sunday Price of Special 100 01 Monday Tuesday Start Time Wednesday Duration Thursday Friday Saturday Enter time in military time 0 00 23 45 Uncheck All Time must be in 15 min increments Exit Delete Special Special Price set to reflect an under utilized machine default price is 1 00 Special Price set to reflect an over utilized machine default price is 1 00 Special Price set to turn
8. Check battery level charge or replace battery if necessary PDA Sync with Management Software fails Check connection between PDA and cradle Audit Problems button displays in Audit View e The Audit Problem button displays when there are inconsistencies in audit data They are generally caused by DAn audit that was collected from the machine but never performed a HotSync operation to the Management Software A deleted audit DA damaged audit table due to a washer or dryer malfunction When trying to initialize a machine Wrong Machine needs to be factory reset See Access Password error displays Service Manual Job Aid Receive Fatal Alert error while trying to May not have been close enough to the connect to machine machine Reset the PDA and try again Errors occur during Management Software Uninstall the software and then reinstall installation Palm handheld battery wears down quickly Palm handheld models III or should not be left in cradle unless a HotSync operation is being performed e Program Error messages occur during Follow reinstall procedures in the Appendix software installation on pages 81 and 82 Error displayed on machine Do not use 0 00 vend price for coin slides or coin drops Off displayed on machine See Tech Sheet or Service Manual Job Aid for Off code details Handheld Software does not install on Palm
9. e of the following operating systems Windows 98 Version 4 10 2222A Second Edition preferred Windows 98 Version 4 10 1998 First Edition Windows 95 SR2 SR2 5 Windows NT SP3 SP4 SP6 Windows ME Windows 2000 Professional SP1 Monitor resolution 1024x768 pixels or higher 9 In order for the Management Software to run on the Windows 95 operating system Windows 95 users must install DCOM95 before installing the Management Software See page 11 for DCOM95 install instructions ADVANTECH Management Software Installation ADVANTECH Management Software Installation Installing ADVANTECH Management Software The Management Software is used to interpret audit data collected from your ADVANTECH commercial laundry products It must be installed before the Handheld Software can be downloaded to the Palm handheld The Management Software and the HotSync Manager must be loaded and operating prior to attempting a PDA data transfer 1 Power on PC if not done so already 2 Place the ADVANTECH Management Software CD into the CD drive 3 InstallShield Self extracting EXE window appears Important Windows 95 users MUST click on NO and then install DCOM95 before proceeding with installation of the ADVANTECH Management Software See page 11 for the DCOM95 install instructions If you are using an operating system other than Windows 95 such as Windows
10. mi Collection Collection Service run Service switch Service switch Collection Service switch Collection Collection Service switch Exit Delete Service Data Manual Sync Sync Sync Sync Sync Sync Sync Sync Sync Sync Sync Create new service data Machine Select Service Data Save 3 Select Service Data from the drop down list and select a Date on the calendar 4 Click on Save 5 confirmation window appears Click OK 6 Click on Exit to close the Service Data window Service Data Deleting Service Data 1 Select service data to be deleted by single clicking on the appropriate service data on the grid Delete Service Data 00110 sorvico Data 3 Click on OK to close the confirmation window A Important You will not be given a warning to complete this action however you will receive a confirmation that the action has been successfully completed 62 63 Reports Reports Overview The Management Software provides an extensive selection of reporting options to help you track your machine setup and service data audits and exceptions Reports can be previewed on the screen printed or exported to a separate file for use within a third party program It is assumed that if you are using a third party software to analyze the Management Software reports that you will build supply the interfaces necessary for the information to
11. De install the Management Software and handheld install software on PC in the following order 1 Palm Software 2 Management Software 88 89 Glossary Glossary Access Control Password Password used in conjunction with the Owner ID to protect laundry machines from unauthorized PDA access Aux Device SMART Card network device or other Coindrop Coindrops have slots into which coins are deposited one at a time Coinslide Coinslides hold coins on a sliding device that is pushed in to deposit money into the machine Cradle Device used to connect PC with PDA Cumulative Audit Cycle and vend history tracked over the life of a machine DCOM95 File that enables the Management Software to run on the Windows 95 operating system DCOM95 must be installed on Windows 95 machines before the Management Software is installed Download Transfer of data from PC to PDA or from PDA to laundry machine Exception Any vend or cycle information that deviates from the norm i e the A C power was turned off Graffiti Style of writing used to enter data into a PDA Handheld Palm device or similar machine Also referred to as a PDA or a Personal Digital Assistant Histogram Chart that depicts number of cycles vended for a given time period HotSync Method of downloading or uploading data from the PC to the PDA or vice versa HotSync Button Button loc
12. Handheld Software Service Switch See Service Tech Sheet or Service Manual Job Aid for more details Software Update Password Password provided by Whirlpool Corporation to be used when installing new control software on a laundry machine Stylus Pen like device provided with Palm handheld to be used to enter information into the Palm handheld Synced Mode Mode of the Handheld Software after it is initially downloaded via the HotSync process to the Management Software All utilities are available in this mode Upload Transfer of data from laundry machine to Palm handheld or handheld to PC 91 Glossary NOTES 92 93 Index Index A Audits UplO AGING au 3 tre 55 VIEWING users ati 55 B ala 82 6 Contact Information See Support Cumulative anna rad 55 D Dryer Templates See Templates E End sus 50 Exceptions E a sehe 66 Deletirig it tt tte tih 66 65 Existing Machines 61 G Get Audit Command 49 Get 51 CA aa a 50 erue 2 Infrared arnika eaaa 45 A 45 Installing Handheld Software 15 Management Software 9 Installing 0195 sseeeee 11 Interval Audits eiie 55 L Locations Creating dee nn teda Pec 23 Deleting etes 24 Editing een 24
13. Machine Delete Service Data Greate New Service Wate Service Data Machine Name Description Manual Sync 05 24 2001 09 15 AM 2 Collection 05 24 2001 09 14 2 Collection 05 24 2001 09 10 AM 4200004 Collection 05 24 2001 03 10 AM 2 Collection 05 24 2001 08 54 2 Collection 05 24 2001 08 54 AM 4 Collection 05 24 2001 08 21 2 Collection 05 24 2001 08 21 4 Collection 05 24 2001 08 20 4 Service switch 05 24 2001 08 20 2 Service switch 05 23 2001 10 29 AM 2 Collection 05 23 2001 10 28 AM 1 Collection 05 23 2001 10 28 wO0004 Collection 05 23 2001 10 28 00003 Collection 60 Entering Service Data Manually 61 Service Data Occasionally you may need to add service data information manually in the Management Software For example if your PDA stops working and you need to record that a coin collection was taken 1 Select the Specific Machine option and choose a machine name from the drop down list 2 Checkthe Create New Service Data checkbox The bottom half of the window displays the Create new service data options Service Data Select an option to view C City Laundry No 1 Specific Machine wooont Service Data 05 23 2001 10 23 AM 05 23 2001 10 28 AM 05 23 2001 03 48 AM 05 23 2001 03 48 AM 05 23 2001 03 46 AM 05 23 2001 03 44 AM 05 23 2001 09 42 05 23 2001 09 38 05 23 2001 09 33 4M 05 23 2001 01 57 PM AT mA amma ma m
14. Owner ID file will have to be deleted before the Management Software can be reinstalled See Appendix for reinstall procedures or contact the Whirlpool Technical Assistance Team at 1 800 NO Belts 1 800 662 3587 gt Option 5 14 ADVANTECH Handheld Software Installation Note if youre not ready to enter the location information at this time click on the x Close button Additional locations can be created later 4 Ifyou are using the preferred monitor resolution 1024x768 pixels or higher you should be able to view all 6 command buttons in the upper right corner of your screen If you cannot view all six command buttons e 2 Click on the Restore button located in the extreme upper right of the screen 5 Place the Palm handheld in its cradle 6 Inthe Management Software on the PC click on the PDA Sync button 7 Select the Advanced Sync Features menu from the upper left corner of the screen and choose Transfer Palm Application Advanced Sync Features Import Reprogramming File Transfer Palm Application 8 A Warning window will appear click on Yes PDA Synchronization Warning WARNING IF your Palm TM already has the ADYANTECH TM Palm TM application loaded onto it then this routine will overwrite any existing application and data Are you sure you d like to continue 15 ADVANTECH Handheld Software Installation 9 The ADVANTECH Palm Application Installer dialog box appears V
15. Password The Management Password is used to access the Management Software You will be prompted to enter this password each time you launch the Management Software A Important Write down your management password and store it in a safe place If you forget this password you will not be able to use your Management Software even if you reinstall it 1 Select Passwords Set Management Password from the menu 2 Enter the New Management Password in the dialog box and press Tab i Enter Your New Management Password x New Management Password Type the same password again Enter 3 Enter the Management Password again to confirm then click on Enter 4 Click on OK Note The Management Password is case sensitive i e distinguishes between upper and lower case letters 24 ADVANTECH Management Software Setup Setting the Access Control Password The Access Control Password is used in conjunction with the Owner ID to protect your machines from unauthorized user access Unlike the Owner ID the Access Control Password can be changed AN Important If a service person loses a PDA it is recommended that you change your Access Control Password immediately re sync all of your PDAs and re initialize all of your machines to install the new password 1 Select Passwords Set Access Control Password from the menu 2 Enter the New Access Control Password in the dialog box an
16. Service Tech Manual for more information Freeze Time During Fill No Indicates whether machine s Base Cycle Time should begin counting down during machine fill The default is No no check mark New Dryer Template options Option Description Topoff Price Indicates that Base Cycle Time can be extended after the 0 00 initial Base Cycle Price has been met Topoff Time Sets the amount of time in minutes that is added for each 0 additional coin Disable Topoffs Does not allow Topoffs Extended Cooldown Indicates the number of minutes of Cooldown before end of the Base Cycle Time This is part of the Base Cycle Time 5 minutes not an addition to 5 Click on Save to save machine template options 6 number will automatically be assigned to the template Click on OK to confirm the action 30 31 ADVANTECH Management Software Setup Editing an Existing Template 1 2 3 4 5 Click appropriate Existing Washer Template or Existing Dryer Template tab Select the washer or dryer template to be edited from the Select a Template drop down list Make the appropriate changes to the template Save Click on Save Click on OK to confirm update Deleting a Machine Template 1 2 Click the appropriate Existing Washer Template or Existing Dryer Template tab Select the washer or dryer template to be deleted from the
17. These numbers can be inaccurate if machine setup has been changed or if extra coins have been Audits Audits Viewing Histograms Histograms show hourly cycle counts for a selected machine which may be helpful in determining peak usage This option is only available for synced audit data not manual audit data On the View Audit Details tab diih 1 Less Click on Histogram The Audit Cycle Histogram window appears Audit Cycle Histogram x Machine Name fwoooo2 Collection Date 05 24 2001 03 15 Results for 12 00 AM to 11 59 AM L d ere Thess sack depict One Cycle During Hour number of cycles per hour Two Cycles During Hour Hide EE Three or More Cycles During Hour 2 Click on the Hide button to close the window Note Histogram data is reset after every audit 51 Audits Creating a Manual Audit Occasionally you may need to add audit information manually in the Management Software For example if your PDA stops working and you need to record that a coin collection was taken From the View Audit Details tab 1 2 3 Create Audit Click on Create Audit The Audit Creation dialog box appears i Audit Creation Interval Revenue 0 00 Interval Cycles Add Audit Exit Enter in the appropriate Interval Revenue and Interval Cycles information then click on Add Audit Click on OK to confirm the new audit data ent
18. be displayed in a meaningful way Viewing Reports Before viewing a Report verify the correct location is selected from the Location drop down list 1 Click on Reports The Whirlpool ADVANTECH Reports dialog box appears Whirlpool ADVANTECH Reports Setup Reports Audit Reports Existing Washer Templates Last Audit per Machine Existing Dryer Templates Audit Data per Machine Comprehensive Machine Listing Audit Data per Location Machines Deviating from Templates Audit Cycle Histograms Audit Data per Service Person Exception Reports Service Data Reports Comprehensive Exception List y Service Data per Machine Exceptions per Machine 1 E 233 Service Data per Location Select an option to view Clear All Selections P C Printer i Preview Select All Reports Start Date 5 23 01 12 00 00 Exit EndDate 5 24 01 11 5959 2 Click on the check boxes to select which type of report or reports you wish to create If no report data is available for a selected report a warning window will be displayed at the time of previewing or printing 64 Reports The following table describes the types of reports that can be created See Appendix for a complete listing of report types Creates a report based on an Existing Washer or Dryer Setup Reports Template Comprehensive Machine Listi
19. on the PDA 3 The Initialization screen appears To create different ID use the Graffiti writing area on the PDA to delete and re enter a new ID number Verify that you are aiming at the machine s infrared receiver then tap on OK when the ID is correct Initialization V Table created V Connected to machine Machine info received O Setting ID to 14000001 A Important Machine IDs must begin with a W for washers or a D for dryers followed by an additional five digits The Handheld Software suggests a logical numbering order Or if you prefer you could use the product serial number as well as another system of your choice Machine IDs must also be unique within a location 42 Hint Data exchange between PDA amp Machine An easy way to keep track of machine names is to begin with the first machine to your left as you enter a location and work clockwise around the room or physically mark the machine with a property tag or magic marker 4 When initialization is complete the screen will display Operation completed Tap on Back to return to the Select command screen Initialization Table created V Connected to machine Vf Machine info received IDissetto 4400001 Setup data received Audit data received Service data received Exception data received Operation completed Using the Send Setup Command 43 The Send Se
20. 00 no belts 1 800 662 3587 INTERNET SUPPORT FIND AUTHORIZED COMMERCIAL LAUNDRY ROUTE OPERATORS OR DISTRIBUTORS Commercial Laundry Link www coinop com route www coinopcom distributor 1 800 no belts 1 800 662 3587 gt OPTION 3 FIND AUTHORIZED SERVICER 1 800 no belts 1 800 662 3587 gt OPTION 2 ALL USERS For access to Wiring Diagrams Installation Instructions Parts Lists Go to the TRADE PARTNER SUPPORT CENTER www cltpsc whirlpoolcorp com techinfo techinfonew literature htm FOR US CL PRODUCT ORDERS 1 800 no belts 1 800 662 3587 gt OPTION 1 ORDER LITERATURE OR PRODUCT 8 WARRANTY INFO www coinop com products WARRANTY CLAIMS STATUS or MISSING PARTS 1 800 no belts 1 800 662 3587 gt OPTION 4 or www cltpsc whirlpoolcorp com gt Warranty Claims TECHNICAL ASSISTANCE CENTER FOR WHIRLPOOL CL PRODUCTS 1 800 no belts 1 800 662 3587 gt OPTION 5 CONTACT THE WHIRLPOOL CL TECHNICAL COMMUNICATION MANAGER 1 800 446 2574 EXT 4268 OR www cltpsc whirlpoolcorp com gt Technical info gt Tech Support 98 ol CORPORATION
21. 4 PM City Laundry No 1 Appendix Exporting Reports Reports can be exported to the following file formats Character separated values Comma separated values CSV Crystal Reports RPT Data Interchange Format DIF Excel 2 1 XLS Excel 3 0 XLS Excel 4 0 XLS Excel 5 0 XLS Excel 5 0 XLS Extended Excel 7 0 XLS Excel 7 0 XLS Extended Excel 8 0 XLS Excel 8 0 XLS Extended HTML 3 0 Draft Standard HTML 3 2 Extended HTML 3 2 Standard Lotus 1 2 3 WK1 Lotus 1 2 3 WK3 Lotus 1 2 3 WKS Paginated Text Record Style columns of values Rich Text Format Tab separated text Tab separated values Text Word for Windows document LW 84 85 NOTES Appendix Appendix NOTES 86 87 Troubleshooting Information Troubleshooting If you experience problems with the software consult this list for troubleshooting tips Problem Solution Connection between PDA and laundry Check position angle should be 90 machine fails degrees and distance of PDA in relation to infrared sensor on laundry machine Make sure there isn t any bright light interfering with the infrared connection Use your hand to shade the sensor PDA appears to locked up Try returning to the Home menu and launch the Handheld Software Press the Reset button on the back of the PDA Caution Audit data may be lost when a reset is done on the PDA
22. 64 Exporting Reports na RIO 66 PMG R sea ee 67 UPDATING CONTROL BOARD FIRMWARE 69 Downloading Firmware to PDA 70 Installing Downloaded Firmware to A 71 APPENDIX Fasswords anu Pe te ea eh Backing Up the Management ReinstallProcedures un ea Audit DISC E Pen ANO POSSIDIC EXCEPUOA Saad Report FY POS ne A Reports iiri tron do io daa ar d oa dr TROUBLESHOOTING INFORMATION GLOSSARY INDEX ADVANTECH SOFTWARE QUICK REFERENCE SHEET SUPPORT AND CONTACT INFORMATION 95 98 ADVANTECH Overview Overview ADVANTECH Commercial Laundry Products Whirlpool ADVANTECH commercial laundry products allows the use of a Palm handheld device also referred to as a Personal Digital Assistant PDA for washer and dryer installation setup setting special vend prices washer and dryer software upgrades and transferring data to and from a personal computer PC This information is setup on the PC using ADVANTECH Management Software which is then used to download ADVANTECH Handheld Software to the Palm handheld The Palm handheld uses an infrared light beam to communicate information contained in the Management Software to the washer and dryer See Information Flowchart on page 3 Before downloading the Handheld Software to a PDA device running the Palm operating system ADVANTECH Man
23. 98 Windows NT Windows ME Windows 2000 Windows 2000 Professional or if you are using Windows 95 and have already installed DCOMSOS click on Yes to continue with the installation 4 The InstallShield Self extracting EXE and Setup windows will appear briefly When the Welcome window appears click on Next to proceed 5 Click on Next again 6 Read the Software License Agreement then in order to precede you must accept the terms by clicking on Yes 7 Click on Next again 8 The Select Program Folder window appears To accept the default folder location Advantech click on Next 14 15 ADVANTECH Management Software Installation Click on Next again to begin the software installation Several windows will flash on the screen No user input is necessary until you see the End User License Agreement screen pictured below Microsoft Data Access Components 2 5 Setup lt End User License Agreement Please read the following license agreement Press the PAGE DOWN key to see the rest of the agreement You must accept this agreement to install this software MICROSOFT CORPORATION END USER LICENSE AGREEMENT Microsoft Data Access Components 2 5 IMPORTANT READ CAREFULLY This End User License Agreement EULA is a legal agreement between you either an individual or a single entity and Microsoft Corporation for the Microsoft software product Iv Nes pt all of the terms of the preceeding li
24. DA Enabled Indicates whether service persons can access the machines with PDAs If this options is not enabled no checkmark then PDAs cannot be used Start on Start Button When enabled allows for Push to Start or OPL cycles 0 00 Minimum Coin1 Pulse 24 milliseconds Sets the minimum number of milliseconds for coins to pass through the Coin1 drop Maximum Coin1 Pulse 50 milliseconds Sets the maximum number of milliseconds for coins to pass through the Coin1 drop Minimum Coin2 Pulse 24 milliseconds Sets the minimum number of milliseconds for coins to pass through the Coin2 drop Maximum Coin2 Pulse 50 milliseconds Sets the maximum number of milliseconds for coins to pass through the Coin2 drop Between Coin Delay default 0 2 seconds For machines with coin drops installed the minimum number of seconds between the drop of Coin1 and the drop of Coin2 Enable Daylight Savings Disabled Indicates whether the machine is set to observe Daylight Savings Time Decimal Point Location Indicates the location of the decimal point when the price is displayed on the machine For coin drops and slides Base Cycle Price must match the mechanical settings of the selected coin acceptor A minimum of one money accepting mechanism must be selected Coin Drop Coin Slide Aux Device or OPL For coin operated machines use manufacturer s recom
25. H Commercial Laundry Product 2 ADVANTECH PC System and Handheld Requirements 5 Minimum PC System 6 Minimum Handheld an 6 ADVANTECH MANAGEMENT SOFTWARE INSTALLATION 5 Installing ADVANTECH Management Software 8 Installing DCOM95 for Windows 95 10 ADVANTECH HANDHELD SOFTWARE INSTALLATION 13 Installing ADVANTECH Handheld 14 ADVANTECH MANAGEMENT SOFTWARE SETUP 19 Management Software OvervieW ii 20 ECU rc VERS PARS RN RAE a i 22 Creating a New Location nennen 22 Editing Location Information un 23 Deleting a Location secas sahen Ge E RR E aR E ER AA 23 PassWord Skania a n a a A a E E Ea 24 Setting the Management Password sse 24 Setting the Access 25 Setting Service Person IDs and Passwords 26 Setting the Software Update Password 27 Machine Templates suce sem dd iii 28 Creating a New Machine Template 28 Editing an Existing Template 31 Deleting a Machine Template 31 Special Prices Overview i e 32 Setting Special 32 HOTSYNC P
26. IT Endcyde eig Any Street Zip 49001 ONE TOUCH Machine info Re program Phone 616 123 4567 7 Aim the PDA s IR beam into the IR receiver on the machine located just to the right of the cents position in the display circled in the display below 8 Handheld should be held no more than 4 inches from the display and the beam should be shielded from intense light sources that can distort the beam 9 To verify that the new firmware was uploaded a Exit the previous operation by releasing the service switch and then pressing the S6 pad twice The Vend Price should be displayed b Press and release the service switch and then press and release S4 twice First the Vend Price will display and then the Firmware Version 72 73 NOTES Firmware Update Firmware Update NOTES 74 15 Appendix Appendix Passwords and 105 The following table outlines the Passwords and IDs required when using the Management and Handheld Software Password Description Used to prevent unauthorized Entered When Created upon initial Protects Case Sensitive access to your ADVANTECH entry to the ADVANTECH commercial laundry products by Management commercial any PDA that has not been Software Entered laundry ne synced with your copy of the only after a products Management Software reinstall Manageme Used to prevent
27. OGRA 1 ADVANT r Select ISP File TEEN Dryer400 txt Washer400 txt 70 71 12 13 14 15 16 Firmware Update Process ISP Select Process ISP Then select Yes ISP Information E xi You are attempting to insert dryer version 4 into the database For in circuit programibility Is this acceptable Check the box Include ISP File Press the Hot Sync button on the cradle or the cable to sync the computer with the PDA Click on OK after the ISP File is downloaded ADVANTECH TM Management Software Your ISP Data was successfully inserted into the database Installing Firmware On a Machine 1 Unlock open and remove the metercase access door Push and hold the service switch until the process is complete Rocker Switch On a full console machine or on a stack dryer the service switch is located on the control board near the P11 Aux connection Either service switch circuit must remain closed throughout the update process Reprogramming can take up to 4 min per machine and is only complete when the word done appears in the machine s display Firmware Update 4 PDA open the ADVANTECHT application by tapping on the icon shown 5 Choose Select Location and then pick the appropriate location from the list 6 Choose UTILITIES and then select Re program or Select a command Utilities seno SETUP GET AUD
28. ROCESS BETWEEN THE MANAGEMENT SOFTWARE AND THE PALM HANDHELD 35 Download Machine Setup Data to Palm Handheld via a HotSync Process 36 DATA EXCHANGE BETWEEN THE PALM HANDHELD AND ADVANTECH COMMERCIAL LAUNDRY PRODUCTS 37 i a ae ee 38 Starting the Handheld Software and Logging In 38 Initializing Machines 40 43 Using the Get Audit Command ana 44 Using the Utilities COMMIAN Gs can 45 Using the One Touch Command 2 46 AUDITS 47 VSP OW Ze ERE ERES 48 48 VIG WING AUONS iii ai lin een 48 Viewing Hist gramS A A SUUS RR A 51 Creating a Manual Audit ass 52 Audi Problems nun 93 Deleting an a pn qut astra pu etras tra reu equo d 53 Existing Machines nase 93 Viewing an Existing Machine esas caesar MW REUS A OTT EVA n 54 Deleting am Existing 54 EXCEPTIONS 55 60 0 Bi a ala ii 56 Viewing Exceptii S ne ebenfalls 96 Creating a Manual Exception 57 EXGEDION 2 58 SERVICE DATA 59 ansehe sense 60 Viewing Service 60 Entering Service Dafa Manvally 222 222 ode dob aede 61 Deleting Service Data nn AAA A AA AA A 62 REPORTS 63 OVER ais E RE dia ERR aT 64 VIEWING REDONS EEE
29. Select a Template drop down list Click on Delete located in the lower right of the dialog box Click on Yes to confirm the action Click on OK ADVANTECH Management Software Setup Special Prices Overview The New Washer and New Dryer Templates enable you to create up to three special vend prices for your machines For example you could adjust prices for specific time periods when the machines are under or over utilized or set the machine to turn itself off for a specified time period See page 35 for Special Price examples Setting Special Prices 1 5894068 Click on Edit Special Prices located in the center of the New Washer or New Dryer Template tab 2 The Special Prices dialog box appears Select the appropriate days for the Days for Special and set the Special Parameters You cannot set a Special Price of 0 00 is Special Prices Al ES Special Price 1 Special Price 2 Special Price 3 Days for Special Special Parameters Sunday Price of Special 0 00 Monday Tuesday Start Time 00 00 Wednesday Duration Thursday Friday Saturday Enter time in military time 0 00 23 45 Check All Time must be in 15 min increments Add Special Delete Special Exit 3 Click on the Add Special button Note To set the machine to turn itself off for a specified time period select the days and times for the machine t
30. Uploading Audits Viewing Audits Before performing a HotSync operation to upload the Audits from the Palm handheld to the PC make sure the Management Software has been launched and that the Palm handheld is in its cradle 1 Click on PDA Sync 2 Execute PDA Data Transfer Click on Execute PDA Data Transfer 3 Press the HotSync button on the HotSync cradle 4 When the HotSync operation is complete click on OK on the PC then click on Exit Audits track information such as number of cycles vended number of coins inserted and the total amount of revenue received Audit data can later be used to generate reports Two types of audits are recorded for each machine Interval Interval audits track cycle and vend history from the time of the last audit This information is cleared from the machine every time audit data is collected Cumulative Cumulative audits track cycle and vend history over the life of the machine This data is never cleared from the machine unless a re initialization is done or a control board is replaced 48 Audits Audits al Machine Au A Important For coin operated machines it is imperative that coins are collected every time an audit is taken Audits record how many coins should be collected and documents that information with a Collection Timestamp in the Service Data Before viewing an Audit verify the correct location is selected from the Location drop down
31. a machine off for a specified time period 34 HotSync Process Between the Management Software and the Palm Handheld 35 ADVANTECH Management Software HotSync Downloading Machine Setup Data to the Palm Handheld via a HotSync Once you have setup your passwords locations and templates you can download the information from the PC to the PDA via the HotSync process The PDA will be in Open Access Mode until the first HotSync Operation is performed In Open Access mode your machines are vulnerable to any PDA with the Handheld Software loaded on them however only a limited number of utilities are available in this mode Get Set Time Get Setup Start End Cycles Audit Count Service Mode and Run Diagnostics It is recommended that you sync your PDAs with the Management Software and initialize your machines as soon as possible after installation After the first HotSync operation has been performed the PDAs will then be in Synced Mode where all features will become available Before performing a HotSync operation make sure the Management Software has been launched on the PC and that the Palm handheld is in its cradle Refer to page 15 of this manual for instructions on installing the Handheld Software PDAS 1 Click on PDA Sync Execute PDA Data Transfer Click on Execute PDA Data Transfer 3 Press the HotSync button on the HotSync cradle or cable 4 When the HotSync operation is com
32. agement Software must be installed and running on your PC Passwords machine setup and Handheld Software are available within the Management Software package This software instruction manual details the initial setup of the ADVANTECH Management and Handheld Software and its use with the PC the Palm handheld or other PDA and the ADVANTECH commercial laundry products It is assumed that you are familiar with the basic operation and use of the Palm handheld and the PC and that you have followed all installation instructions that came with the Palm handheld for the setup of the Palm software including the HotSync Manager and its cradle See the Palm owner s manual for more information Setup of the Palm software and a successful HotSync between the PDA amp the PC should be accomplished prior to the installation of the ADVANTECH Management Software onto the PC Overview Commands for the Management Software installed on the PC can be entered by using either the keyboard or the mouse Commands for the Handheld Software will be entered using the stylus provided with the Palm handheld to tap on the Palm handheld screen Occasionally you may be asked to enter text into the Palm handheld using the Graffiti text characters or the Palm keyboard Additional information regarding the use of Graffiti text and the Palm keyboard can be found in your Palm owner s manual A Important The ele
33. anagement Software Command Menus Buttons Ed Whirlpool Corp ADVANTECH Management Software Locations Passwords Setups Other Views Help T COMMERCIAL LAUNDRY Service Data PDA Sync Location City Laundry No 1 Y Restore Button Location Drop down List This section describes how to setup the Management Software and prepare it for downloading to the handheld The following items must be setup before the first HotSync operation e Machine Locations e Passwords and IDs 1 Management Password 2 Access Control Password 3 Service Person IDs and Passwords e Machine Templates Special Pricing optional ADVANTECH Management Software Setup Locations Locations store address information for your machines Setup audit exception and service data are all stored and reported by location Creating a New Location In addition to creating the Owner ID the first time you launch the Management Software you are also prompted to enter New Location Info If you chose not to enter New Location Info at that time or would like to create additional locations follow the steps below At least one location must be created before a HotSync operation can be done 1 Select Locations Create New Location from the menu 2 Enter the appropriate information into the New Location Info dialog box im New Location Info x Location Name Address City State Submit Zip Code Phone N
34. ated on the PDA s cradle that is pressed to initiate a HotSync procedure HotSync Manager Enables communication between PC and PDA The HotSync Manager icon displays in the Windows System Tray to verify that it is running Infrared Type of light beam used to transfer data between the PDA and laundry machine Initialize Method of setting up laundry machine so that it can be recognized by the PDA 90 Glossary Installation Directory Location on PC where Management Software resides The default installation directory is C Program Files Advantech Whirlpool Advantech Interval Audit Cycle and vend history that is tracked from the time of the last machine audit Management Password Password used to access the Management Software Open Access Mode Initial mode of the Handheld Software on the PDA Offers a limited number of utilities to be performed Owner ID ID that is setup upon first entry into the Management Software This ID prevents unauthorized access to laundry machines by PDAs that are not given access Software Software needed to be installed on the PC in order for communication to take place between the PC and the PDA PC Personal computer PDA Personal Digital Assistant or handheld Used in reference to a Palm device or similar machine Reinitialization Returns the machine to its original factory specifications Service Person ID ID used to control access to
35. cense agreement Em Select the Yes checkbox then click on Next Click on Next again Several windows will flash Click on Finish You should have already installed your Palm software and the HotSync Manager so you may see the Exit HotSync Manager window Click on No to proceed OR If you have not yet installed your Palm software and the HotSync Manager you may be warned that the HotSync Manager cannot be found Click on OK to proceed it is recommended that the Palm software and the HotSync Manager be installed prior to the ADVANTECH Management Software The Setup Complete window appears Verify that Yes is selected then click on Finish This will restart your PC Eject the Management Software CD from the CD drive Note If the installation does not start automatically select the Start button and choose Run Type D setup and click on OK If your CD drive is not D select the appropriate drive ADVANTECH Management Software Installation Installing ADVANTECH Management Software continued AN Important Before proceeding to install the Handheld Software the Palm software the HotSync Manager and the HotSync cradle must already be setup See the Palm owner s manual for more information Installing DCOM95 DCOM95 is a file that allows ADVANTECH Management Software to run on the Windows 95 operating system Windows 95 users must install DCOM95 before installing the Ma
36. ck on Yes to restart the PC 10 After the PC has restarted eject the CD ADVANTECH Management Software Installation NOTES ADVANTECH Handheld Software Installation ADVANTECH Handheld Software Installation Installing ADVANTECH Handheld Software ADVANTECH Handheld Software is downloaded from the PC to the Palm handheld via the HotSync process A Important ADVANTECH Management Software and the Palm software must already be installed on your PC The HotSync Manager must also be running See the Palm owner s manual for more information 1 Launch the Management Software by clicking on Start Programs ADVANTECH ADVANTECH Management Software or by clicking on the shortcut icon from the Windows Desktop 2 First you will be prompted to fill in the New Location Information dialog box with a name address and phone number for one of your laundry locations Fill in the appropriate information and click on Submit See Note on page 16 3 Next you will be prompted to enter a New Owner Password Enter a password and click on Enter AN Important The New Owner Password prevents unauthorized access to your machines by any PDA that has not been synced with your copy of the Management Software A lost Owner ID cannot be restored therefore you should write it down and store it in a safe place If you forget your Owner ID then all of your machines will have to be factory reset and reinitialized and the
37. ctory reset Timestamp 06 01 2001 09 45 AM Category Audit Reports Last Audit per Machine Audit Data per Machine Audit Data per Location Audit Cycle Histograms Audit Data per Service Person Machine Name D00001 Audit Data per Machine 05 01 2001 12 00 AM 06 05 2001 11 59 PM Location City Laundry No 1 Collection Date 06 01 2001 09 51 AM Audit Totals Previous Collection Date Machines First Audit Service Person Service 1 Interval Revenue 0 00 Interval Cycles Cumulative Revenue 0 00 Cumulative Cycles Coin Counts Cycle Counts Interval Coin 1 x 025 0 00 Normal Cycles 0 Interval Coin 2 x 100 0 00 Totals 0 00 Cumulative Coin 1 x 025 0 00 B Cumulative Coin 2 x 100 0 00 3007 Interval 0 i Cumulative 0 83 Appendix Category Service Data Reports e Service Data per Machine e Service Data per Location Service Data per Machine 05 01 2001 12 00 AM 06 05 2001 11 59 00001 Service Data Timestamp Manual Auto Entry Location Out of service 05 24 2001 12 00 AM M City Laundry No 1 Collection 05 30 2001 02 49 PM A City Laundry No 1 Collection 05 30 2001 02 50 PM A City Laundry No 1 Service switch 05 31 2001 01 28 PM A City Laundry No 1 Service switch 05 31 2001 01 20 PM City Laundry No 1 Service run 05 31 2001 01 29 PM A City Laundry No 1 Service switch 05 31 2001 01 3
38. ctronic controls within the laundry machines are factory preset to accept commands from a Palm handheld equipped with the ADVANTECH Handheld Software If the Palm handheld is not to be used this functionality needs to be disabled Failure to disable the handheld device can result in unauthorized machine access To manually disable handheld functionality see the Important Set Up Information on the Service Tech Sheet To disable Handheld functionality using the Palm handheld see Machine Templates section of this manual Overview Set Up Instructions Templates 1 2 3 4 5 6 7 8 9 0 ADVANTECH Es Software User built interface required Smart Cards see page 29 Set Up Instructions templates see page 28 Audit Data see page 47 Service Data see page 59 Handheld Software Installation see page 14 HotSync procedures see page 35 Data Analysis in third party software see page 75 Management Software Overview see page 21 Reports see page 63 Exporting Reports see page 66 Printing Reports see page 67 ADVANTECH PC System and Handheld Requirements System Requirements Minimum PC System Minimum Handheld Requirements Requirements e Pentium 233 MHz MMX e PDA handheld computer processor running on a Palm operating e CD ROM drive system required e 32 MB of RAM e Palm OS 3 5 0 to 4 0 0 e Dedicated minimum of 2 5 GB e 4MB of RAM of hard drive space to store report information
39. d The time is set automatically during initial setup of the machine however use Set time if manual set up is required e Get time Displays the machine s current time and date settings Data exchange between PDA amp Machine Get setup Allows the service person to clone a machine For example if a control board needed to be replaced on a machine the service person could clone the setup data from an existing machine in order to copy the current template to the new control board A important All machine usage history will be lost at time of control board replacement See Service Tech Manual Job Aid for details Re program Used only when a machine software firmware upgrade is required Instructions for re programming will be provided when new machine software firmware is available Using the One Touch Command The final option on the Select a command screen is One Touch This command performs two common commands with a single tap of the stylus Audit data is uploaded to the Palm handheld from the machine The correct time and date are set on the machine according to the time and date on the PDA 46 47 Audits Audits Overview After audit data has been uploaded from the machines to the Palm handheld it can be downloaded back to the PC and analyzed using the Management Software Up to 500 machine audits can be stored on the Palm handheld before a HotSync operation is required
40. d press Tab Enter Your New Access Control Password New Access Control Password Type the same password again Enter 3 Enter the Access Control Password again to confirm then click on Enter 4 Click on OK Note The Access Control Password is case sensitive ADVANTECH Management Software Setup Setting Service Person IDs and Passwords Service Person IDs control access to the Handheld Software located on the PDA These IDs give the owner operator the ability to track service person activity An ID should be created for each service person using a PDA 1 Select Passwords Add View Service Person IDs from the menu 2 Enter yourManagement Password then click on Submit The Add New Service Person window appears is Add New Service Person User Name Password Confirm Password Add Delete View Existing 5 IDs 3 Enter the User Name and press Tab A Important e The User Name and Password cannot be longer than 12 characters alpha and or numeric including spaces e The Password is case sensitive 4 Enter the Password and press Tab 5 Enter the Password again to confirm then click on Add 26 ADVANTECH Management Software Setup Setting Service Person IDs continued 27 6 Repeat steps 1 5 to create additional Service Person IDs 7 Click on Exit when you are finished adding Service Person IDs Longer passwords are m
41. dd Remove When the uninstall process is complete close all open windows oo Now that you have uninstalled the Management Software you are ready to delete the rest of the associated Management Software files from your hard drive 1 Select Start Programs Windows Explorer 2 Navigate to C Windows 3 Select the Advantech ini file 4 Press Delete on the keyboard 5 Click on Yes to confirm the deletion 78 Appendix Now you can reinstall the Management software Do this by following the installation instructions on page 9 of this manual Note This will not delete DCOM95 Windows 95 users DO NOT need to reinstall the DCOM95 file before reinstallation Audit Discrepencies Coin 1 Counts current vs previous audit Coin 2 Counts current vs previous audit Topoff Counts current vs previous audit Cycle Counts current vs previous audit Special Counts amp Normal Cycle Counts vs Cycle Interval Counts Revenue Counts current vs previous audit Free Vend Counts current vs previous audit Aux Device Counts current vs previous audit Cycles Killed Counts current vs previous audit For each category the cumulative counters are compared with the interval counters as follows Previous Cumulative Count Current Interval Count Current Cumulative If this is not true then a discrepancy appears in the Audit Reconciliation Problems window 79 Appendix Possible E
42. eate a new exception Machine Select an exception Save 00001 Factory reset y May 2001 M May y 2001 y Sun Mon tuo Wed me Pi 8 2 Check the Create New Exception checkbox The bottom half of the window displays the Create a new exception options 3 Select an exception from the drop down list and select a Date on the calendar Click on Save A confirmation window appears Click on OK Click on Exit to close the Exceptions window I 57 Exceptions Deleting an Exception 1 Select an exception by single clicking on the appropriate exception on the grid 2 Delete Exception Click on Delete Exception from within the Exceptions dialog box AN Important You will not be given a warning to complete this action 58 59 Service Data Service Data Overview Service Data is a record of when services such as coin collections were performed Like Exceptions Service Data is collected during a machine audit and can be viewed for an entire location or for a specific machine Each machine can record up to ten timestamps for the service switch and five timestamps for other types of service Viewing Service Data Before viewing Service Data verify the correct location is selected from the Location drop down list n 1 A Click on Service Data The Service Data window appears all Service Data Select an option to view Exit C Specific
43. eceived Service data received Exception data received M Operation completed A Important If all items on the Get Audit screen are checked then the operation was a success If some items are not checked then the communication has failed In the event of a failed audit tap the Back button check your aim of the PDA in relation to the control panel and perform steps 1 3 again 44 Data exchange between PDA amp Machine Using the Utilities Command 45 Utilities Service mode Set time End cycle Run diagnostic Get setup The Utilities command located on the Select a command screen displays options for managing your machines Many of these options can also be accessed directly from the control board on the machine e Service mode Places the machine into Service Mode This option can be used in place of pressing the service switch on the machine See the Service Tech Sheet or Service Manual for more information on placing the machine in Service Mode e Start cycle Allows the service person to start a cycle without depositing any coins End cycle Ends the current cycle that is running e diagnostic Checks machine s internal data to ensure integrity e Machine info Displays the processors serial number machine ID location ID and software version number e Set time Sets the machine s internal clock based on the time and date that is on the Palm handhel
44. erify the User Name is correct then click on Install lt ADVANTECH Palm Application Installer Ready to copy the ADVANTECH to handheld Press the Install button to continue or press Cancel to abort User Name Service Person 1 TN Note The User Name shown here as Service Person 1 was defined during the Palm handheld setup To change the User Name see the Palm owner s manual 10 The Waiting for HotSync window appears Press the 21 HotSync button on the Palm handheld s cradle to begin the HotSync process Waiting for HotSync E Ready to transfer files to Handheld Press the HotSyne button on the Handheld cradle to continue Press Cancel to abort 16 13 14 ADVANTECH Handheld Software Installation Ifthe Users dialog box appears prompting you to select a user then select the appropriate user name This will be the name of the person using the PDA Click on OK Once the HotSync process is complete the PC screen may display the HotSync Problem window Click on OK Tap the Reset button located on the handheld screen The HotSync process is complete Close any remaining open windows on the PC including the PDA Synchronization window Do this by clicking on the Exit button On the Palm handheld tap on the Home icon to return to the main screen ADVANTECH Handheld Software Installation NOTES ADVANTECH Management Soft
45. have selected you may be allowed to make other choices as to the setup of the exported report Once you have saved the report to the destination of your choice you can re open the report inside of the program you have specified 66 Reports Printing Reports Before printing a Report verify the correct location is selected from the Location drop down list Click on Reports The Whirlpool ADVANTECH Reports dialog box appears Whirlpool ADVANTECH Reports x Setup Reports Audit Reports Existing Washer Templates Last Audit per Machine Existing Dryer Templates Audit Data per Machine Comprehensive Machine Listing Audit Data per Location Machines Deviating from Templates Audit Cycle Histograms Audit Data per Service Person Exception Reports Service Data Reports Comprehensive Exception List Service Data per Machine Exceptions per Machine Service Data per Location EN AL ERG Select an option to view 2 Print Select All Reports Start Date 6 3 0 x 12 00 00 AM Exit End Date 67301 El 11 59 59 2 Click on the check boxes to select which type of report or reports you wish to create If no report data is available for a selected report a warning window will be displayed at the time of previewing or printing 3 print the report under Select an option to view select Printer then click on Print
46. l Advantech DB Report 1 Select Start Programs Windows Explorer 2 Navigate to the default installation directory for the Management Software unless you specified a different location at the time of install 3 right side of the screen select all files with an mbd extension Y nine To select multiple files press the Ctrl key while selecting the mbd files 4 Select Edit Copy from the menu 5 Single click on the drive letter to which you wish to backup your data For example if you are backing up to a floppy disk single click on the 3 Floppy A drive 6 Select Edit Paste from the menu Appendix Reinstall Procedures If the Management Software ever becomes corrupted or if the Owner or Management Password is lost the Management Software must be reinstalled N Important Reinstalling the Management Software will cause you to lose all of your audit data unless you have recently backed up that information Before you reinstall the Management Software you need to uninstall the current version and delete an additional file from your hard drive To uninstall 1 Select Start Settings Control Panel Add Remove 2 Programs Double click on Add Remove Programs 3 Scroll through the list of programs located at the bottom of the window until you find Whirlpool ADVANTECH located in the Add Remove Program Properties dialog box prre to select Whirlpool ADVANTECH Click on A
47. list 1 Click on Audits The Machine Audits dialog box appears with the View Group Audit Data tab displayed dits View Audits Select an Option to View By iy Laure ho i Select a Specific Machine Specific Machine v Washer Audit Data 01 02 200 01 02 200 05 23 200 05 23 200 05 23 200 05 23 200 05 23 200 Dryer Audit Machine Name Revenue Cumulative Revenue Cycles Cumulative Cycles Coin Count Coin Cumulative Coui 4 0 08 13 00001 0 08 31 AM 00001 1 09 06 00001 1 09 33 00001 1 09 33 00001 1 09 37 00001 1 09 38 00001 Data 2 Verify that the correct location is selected or select a specific machine from the Specific Machine drop down ist 49 Audits 3 Double clicn the audit grid to view details about a particular audit The View Audit Details tab appears 2 Machine Audits View Group Audit Data View Audit Details Individual Audit Data General big Machine x o Collection Date E ccs Histogram Delete Audit Create Audit Service Person Revenue Average Fill Times seconds Interval Revenue Cold CON 7 Hot pT Cumulative Revenue 4 4 Con Count Interval Cycle Counts Coin Counts zi Interval Coin 0 0 4 Normal x 5 11 0 Interval Coin2 5 pecs zi x Special 2 150 E Total Coin Count 0 Total Coin Revenue 0
48. mended time settings for individual installation if an OFF error code appears on the display during use the time pulse or delay should be dropped to 0 0 For Start On Start Option a minimum of 01 must be input for the cycle price in order for the 0 00 vend price to appear in the display of the machine 29 ADVANTECH Management Software Setup New Washer Template options defaults are listed below the option Estimated Fill Time 0 seconds Option Description Estimates the time it takes to fill a machine during wash or rinse cycles This time is added to the Base Cycle Time An estimated fill time can be obtained from the audit results by location Display time will be increased by double the amount selected as it adds the time to both fill cycles Extra Money for Warm Water 0 00 Indicates how much money to be added to the Base Cycle Price when warm water is selected Extra Money for Hot Water Indicates how much money to be added to the Base Cycle Price when hot water is selected 0 Enable Warm Rinse No 0 00 Hot Temperature Indicates how many seconds of cold water should be added Reduction to the hot water for each minute of fill time Max of 30 seconds Selects warm water only for the Rinse Cycle The default is No no check mark Is Pressure Switch Set to Low Level No Indicates whether washer s pressure switch is set to low The default is No no check mark See
49. nagement Software Users of all other operating systems Windows 98 Windows NT Windows ME and Windows 2000 amp Windows 2000 Professional may disregard 95 installation 1 Power on the PC 2 After the PC has booted up place the ADVANTECH Management Software CD into the CD drive 3 InstallShield Self extracting EXE window appears Click on No to exit the install process 4 Select Start Programs Windows Explorer 5 Single click on the drive letter representing the CD drive usually the D drive located on the left side of the Explorer window Installing 601 95 continued 6 Double click on the DCOM95 exe located on the right side of the Explorer window 10 11 Q hints ADVANTECH Management Software Installation EN Exploring 010508 1248 File Edit View Go Favorites Tools Help gt gt Gal Ga CA 9 gt GST 3 Folders E A Desktop My Computer 9 25 3 Floppy E 0 E Web Folders E Internet Explorer CD Drive DCOM95 exe File Depending on your PC setup e Explorer window may look slightly different e The DCOM95 exe filename may appear as DCOM95 e The letter that represents the CD drive may be different 7 Click on Yes 8 Read the End User Agreement then click on Yes again to accept 9 Several windows will flash When the DCOM95 for Windows 95 window appears cli
50. nagement This information is then downloaded to the PDA via the HotSync process to distribute machine setup information to the washers and dryers Machine templates are location specific A new template must be created for each location even if template data is the same at all locations Creating a New Machine Template 1 Select the correct location from the Location drop down list 2 Click on Setups 3 The Machine Setups dialog box appears Whirlpool Corp ADYANTECH TM Management Software laj Locations Passwords Setups Audits Other Views Help Setups E 0 Existing Washer Template New Diyer Template Existing Dryer Template Existing Machines Washer Options Estimated Fill Time 0 seconds Extra Money For Warm Cime DOS Water Base Cycle Price 1 00 1 Base Cycle Time minutes AECA 0 seconds 50 00 E Extra Money For gg A Water 0 00 Coin Values TEES WGA TE 5 nable War Rinse Value of Cond 0252 Is pressure switch set to low level Value of Coin 2 51 00 E Freeze Time During Fill Coinslide Coint 4 p Special Prices Misc Options ComsdeCon2 IT Enable Daylight Savings Edt Special Prices Decimal Point Location 100 00 Coin Drop Installed IV Coin Slide Installed T Aux Device Installed IV PDA Enabled Start On Start Button Save Exit 849308 Fr Sa ae
51. ng or Machines Deviating from Templates Creates a report detailing all Machine Exceptions or Exceptions per Machine Creates reports based on Audit data such as Last Audit per Audit Reports Machine Audit Data per Machine or Location Audit Cycle Histograms or Audit Data per Service Person Creates reports based on Service Data per Machine or Location Exception Reports Service Data Reports 3 To view the report under Select an option to view select Screen then click on Preview Note A specific range of dates can be selected before viewing the reports 65 Reports Exporting Reports Previewed reports can be exported to a separate file for use within a third party software program It is assumed that if you are using third party software to analyze the Management Software reports that you will build supply the interfaces necessary for the information to be displayed in a meaningful way 1 Select the type of report to be created and choose to Preview it on the Screen The report will open inside a separate window Click on the Export button In the Export dialog box select which type of Format in which to export the report and which Destination for the report See Exporting Reports in the Appendix for a complete list of different format types eh Format Character separated values K Cancel Destination 4 Click on OK Note Depending on the format you
52. o turn off under Days for Special and Special Parameters then set the Price of Special to 100 01 This will cause the machine to display OFF on its control panel during the specified time period 32 ADVANTECH Management Software Setup 33 4 The following window appears The special price will remain in the software s memory until the template is saved Click on OK Whirlpool The program is now holding your special price until you save 5 Click on the Exit button to exit the Special Prices dialog box 6 The Special Prices Info window appears Click on Yes Special Price Info The program is holding 1 special price Are you sure you want to exit this form BE SURE TO CLICK THE SAVE BUTTON on the machine setups form in order to save this special price or IT WILL NOT BE SAVED Yes Note The Special Prices will not be saved until you save the template 7 Save Click on Save to save the New Washer or New Dryer Template 8 Click on OK to confirm lj 9 59 Click on Exit to exit the Machine Setups dialog box AN Important You will not be prompted to save the template before exiting the Machine Setups window It is important that you remember to click on Save before exiting or all of your template information will be lost ADVANTECH Management Software Setup Special Price Examples Special Prices Special Price 1 Special Price 2
53. ons are taken from laundry machines an audit i should be taken using a PDA equipped with ADVANTECH Handheld Software Starting the Handheld Software and Logging In i 1 Make sure the Palm handheld is turned on 2 Using the stylus tap the Palm screen to scroll to the ADVANTECH icon Tap the ADVANTECH icon The Welcome screen appears Tap on Continue located in the lower left corner The Login screen appears Select your Service ID and enter your password using the Graffiti writing method Tap on Continue The Select a location window appears Select the appropriate location by tapping on the correct location name then tap on Continue i 9 After logging in and selecting the appropriate location the Select a command screen appears The Select a command screen is where you can choose to Get Audit data DIR N i Aiming the PDA i Audits are taken by beaming information from the laundry machines to the PDA through an infrared light beam Therefore the position of i i the PDA in relation to the machine is critical for successful completion i of the data transfer The infrared communication port on the PDA is located the top of the i device The receiver on the machine is located to the right of the last i digit on the display panel 96 Quick Reference ADVANTECH System Quick Reference Sheet Cut out this quick reference sheet and give to your service pe
54. open Washer lid switch must be detected as open before it is allowed to run another wash cycle The washer displays OFF on the display until the service routine is run See product Tech Sheet or Service Manual Job Aid for Service Routine Procedure Possible defective lid switch 80 Appendix Report Types 81 Below are examples of reports that can be generated from each of the four categories of reports in the Management Software Category Setup Reports e Existing Washer Templates e Existing Dryer Templates e Comprehensive Machine Listing e Machines Deviating from Templates Existing Dryer Template Data 6501 2 5220PM City Laundry No 1 DryerTemplate001 Creation Date 05 30 2001 02 14 PM Last Update 05 30 2001 02 14 PM Machine Description Default Whirlpool Dryer Part 1 Base Cycle Price 0 75 Base Cycle Time 45 min Value of Coin 1 025 Topoff Price 0 00 Topoff Time 0 min Coinslide Coin 1 3 Extended Cooldown 5 min Value of Coin 2 1 00 Enable Daylight Savings YES Coinslide Coin 2 0 Coindrop Installed NO Decimal Point Location 100 00 Coinslide Installed YES Between Coin Delay 0 20 sec Aux Device Installed NO Enabled YES Appendix Category Exception Reports Comprehensive Exception List Exceptions per Machine City Laundry No 1 Machine Name D00001 Comprehensive Exception Listing 05 01 2001 12 00 AM 06 05 2001 11 59 PM Description Fa
55. ore secure however choosing a password that is too long can be cumbersome to enter into the PDA e Click on the View Existing IDs button to see IDs you have already setup Note if you delete a Service Person ID that information is deleted from the active list only This information still resides in the database so you can still view who is responsible for past audits Setting the Software Update Password The Software Update Password is used to secure the upgrade process when needing to change the Whirlpool imbedded software of the machine s control board The process will copy new software from the PDA to the control board of the machine by n infrared beam This will only be required if Whirlpool issues new machine control board software also called firmware The Software Update Password is not mandatory and should only be used for additional security 1 Select Passwords then Set Software Update Password from the menu 2 Enter the New Software Update Password and press Tab 3 Enter the Software Update Password again to confirm then click on Enter 4 Click on OK ADVANTECH Management Software Setup Machine Templates Machine Templates are created and managed within the Management Software Template information includes machine settings such as base cycle price and base cycle time for machines at a certain location A single location can have multiple templates created to assist in resource balancing and usage ma
56. plete click OK on the PC then click on Exit The Palm handheld screen will look like this otSync operation complete w Direct Serial Help 5 the Palm handheld use the stylus to tap the Home icon located to the left of the Graffiti writing area This will display the main menu screen on the PDA 36 37 Data Exchange Between the Palm Handheld and ADVANTECH Commercial Laundry Products Data exchange between PDA amp Machine Overview Once you have completed the initial setup of the Management and Handheld Software and have downloaded the data to the Palm handheld you are ready to upload the information to the ADVANTECH commercial laundry products Part of this process requires the initialization of each machine so data can be exchanged between the Palm handheld and the ADVANTECH equipment When initialization is complete templates may then be uploaded to the machines Starting the Handheld Software and Logging In 1 Remove the Palm handheld from its cradle and turn it on if necessary 2 Using the stylus tap the Palm handheld screen to scroll to the ADVANTECH icon 3 the ADVANTECH icon 4 The Welcome screen appears Whirlpool Corp ADVANTECH commercial laundry handheld software 62001 Whirlpool Corp 5 on Continue 6 The Login screen appears Select the correct Service ID and enter the corresponding pass
57. r not any manual setups have been set on the machine can also be viewed Viewing an Existing Machine 1 Select the correct location from the Location drop down list Click on Setups The Machine Setups dialog box appears Click in the Existing Machine tab Choose the machine you would like to view from the Select a machine drop down list NEID Deleting an Existing Machine If a certain machine is taken out of service or moved to a new location you could delete it 1 Within the Machine Setups dialog box click on the Existing Machine tab 2 Fromthe Select a Machine drop down list choose the machine to be deleted Q 3 Delte Click on Delete located the lower right corner 4 Click on Yes N Important Deleting an existing machine will delete all audit machine exception and service data associated with the machine 5 Click on OK 54 55 Exceptions Exceptions Overview Exceptions keep track of audit information such as when a free vend was given or when the A C power was lost This data can be viewed for an entire location or for individual machines Each machine keeps track of the 100 most recent exceptions This data is automatically collected during a machine audit See Appendix for table of possible exceptions Viewing Exceptions Before viewing Exceptions verify the correct location is selected from the Location drop down list E 1 Click on E
58. re available to support ADVANTECH Commercial Laundry For on line access to all pertinent Whirlpool commercial laundry service information go to http cltpsc whirlpoolcorp com techinfo techinfonew literature htm Enter as complete a model number as possible and then click search Note Canadian model numbers begin with a Y Government models begin with a G F literaturedefaultnew Microsoft Internet Explorer provided by America Online 2 8 File Edit E EE 7 Tools Help Bak gt gt 1 A Asearch Favorites lt Bristory Eh Ey 8 Address http ifctpsc whiripoolcorp comftechinfojtechinfonewfiterature ttm ee gt C ELEM THE INSIDE ADVANTAGE To COMMERCIAL LAUNDR Y TRADE PARTNER SUPPORT CENTER ne RETTE COMMERCIAL LAUNDRY DOCUMENTS find a Commercial Laundry Documents enter a Model Number into the field below and click the search button Note Enter the complete Model Number to narrow your search Model Number Search igit Terme of ipeo Wie Ali Contents 2001 Whirlpool All Rights Start Gi w gt Es E iteraturedef Fy Adobe Acrobat 8 workin Cannot find server Microsoft Internet Explorer provided by America Online Local intranet Table of Contents Table of Contents ADVANTECH OVERVIEW 1 ADVANTEC
59. rsons to take with them when they go to retrieve machine audits ADVANTECH System Quick Reference Sheet i Aiming the PDA continued i Aim the handheld much like you would aim a TV remote control Be i sure to hold the PDA at a ninety degree angle to the machine s control i panel To ensure successful data transmission make sure the distance i between the PDA and the machine is six inches or less Strong sunlight i or the use of other infrared devices such as alarm systems may inhibit the transmission of data To remedy this situation simply use your hand to shade the receiver or the PDA Taking a Machine Audit i 1 Aim the handheld at the laundry machine s receiver 2 Tap on Get Audit located on the Select a command screen on the PDA da When the Audit is complete a checkmark should appear next to E all items listed on the screen Tap on Back to return to the Select _ a command screen i 4 Repeat steps 1 3 to take audits from additional machines A Important i If all items on the Get Audit screen are checked then the operation i was a success If some items are not checked then the communication has failed In the event of a failed audit tap the Back button check i your aim of the PDA in relation to the control panel on the laundry machine and perform steps 1 3 again 97 Quick Reference U S A One stop number for commercial laundry support 1 8
60. ry into the database 52 Audits Audits Audit Problems If audit problems are present on the View Audit Details tab they will appear highlighted in red and a View Problems button will be displayed See Appendix section for a complete list of audit discrepancies daa 199 View 1 Problems Click on View Problems to view details The Problems window appears 2 Click on Exit to close the window Deleting an Audit Only audits that are created manually can be deleted 1 Click on Delete Audit located on the View Audit Details tab 2 Click Yes to confirm the delete command A Important Deleting audit data can have a serious impact on the overall reconciliation of machine data Existing Machines 53 i Problems In Audit Reconciliation Coin 1 Counts current vs previous audit Cycle Counts current vs previous audit Revenue Counts current vs previous audit Cycles Killed Counts current vs previous audit Exit Audits Once a machine template has been created the information has been downloaded to the PDA via the HotSync process and audits have been taken information about specific machine templates can be viewed in the Management Software This information resides on the Existing Machines tab of the Machine Setups dialog box This view is helpful to see which template each machine is using or service information for diagnosing service issues The machine ID number and whether o
61. tup command transfers a washer or dryer template created in the Management Software to a machine 1 2 Aim the infrared port on the PDA at a 90 degree angle to the machine s receiver Tap on Send Setup from the Select a command screen on the PDA Select the appropriate Setup Template then tap Send Setup Select Setup Template DryerTemplate001 DryerTemplate002 WasherTemplate001 WasherTemplate002 Connected to machine M Setup sent Operation completed Data exchange between PDA amp Machine Using the Send Setup Command continued 4 When the operation is complete tap on Back to return to the Select a command menu Note The Management Software will not recognize the setup data you assigned to the machine until you have taken an audit and performed a HotSync operation to download it back to your PC Using the Get Audit Command The Get Audit command allows you to track vend cycles for each machine Audit data is then uploaded from the PDA to the PC containing the Management Software for analysis 1 Aim the handheld at the machine s receiver 2 on Get Audit located on the Select a command screen on the PDA 3 When the Audit is complete the following screen appears Tap on Back to return to the Select a command screen Get Audit Table created Connected to machine V Location checked Vf State checked Setup data received Audit data r
62. umber O y Cancel 3 Click on Submit 4 Repeat steps 1 3 to create additional locations 22 ADVANTECH Management Software Setup 23 Editing Location Information 1 Verify that the correct location appears in the Location drop down list located in the upper left of the screen 2 Select Locations Update Current Location from the menu 3 Make the appropriate changes in the Update Location Info dialog box Update Location Info Location Name City Laundry No 1 Address 1234 Any Street City ary City State Submit Zip Code 43001 Phone Number B15 123 4567 Cancel 4 Click on Submit Deleting a Location 1 Verify that the correct location appears in the Location drop down list located in the upper left of the screen 2 Select Locations Delete Current Location from the menu 3 Click on Yes to accept the Location Deletion Warning N Important Deleting a location also deletes template setup and audit data associated with the location ADVANTECH Management Software Setup Passwords Passwords protect your data from unauthorized user access The first time you launch the Management Software you are prompted to enter an Owner ID There are several other types of passwords that in conjunction with the Owner ID produce multiple layers of security for the Management and Handheld Software See Appendix for more information on passwords Setting the Management
63. unauthorized Eniered every ume the Management Management nt access to the Management Yes Software is Software Password Software on the PC accessed A Used in conjunction with the me Mae 4 ADVANTECH Owner ID to protect your ith th commercial oniro ADVANTECH commercial LE laundry Password Management laundry products Software products Selected from the Service Used to control access to the Login Menu on the PDA No Person ID Handheld Software PDA Entered every time Used to control access to the the Handheld Person PDA No Handheld Software Software is assword accessed Entered whenever Software Used to update the a new software Control Board Update ADVANTECH commercial version is Software No Password laundry product s control board distributed Optional 76 Appendix Backing Up the Management Software 77 Periodically you should backup your Management Software to protect your data from accidental loss in the event ofa PC failure Before beginning a backup ensure that you have enough diskettes or other media to accommodate your backup data Due to the large size of the database files that are backed up it is recommended that backups be to a CD or tape drive All files that should be backed up have a mbd extension and are located in the installation directory The default installation directory is listed below C Program Files Advantech Whirlpoo
64. ware Setup ADVANTECH Management Software Setup Management Software Overview Once you have completed the installation of the Management and Handheld Software you are ready to begin setup of the Management Software The Management Software stores databases on your PC to help you manage your laundry locations machine setups audits exceptions and service data With the Management Software you can also generate reports to track machine usage for a specified time period The preferred monitor resolution for the Management Software is 1024x768 pixels or higher If that is not possible on your monitor the Management Software window will need to be Restored every time the program is launched See page 16 step 4 for more information To restore the Management Software window 1 Click on the Restore button located in the extreme upper right of the screen Note All instructions included in this manual assume that the Management Software is launched and the screen display is set so that all six command buttons can be viewed See illustration on next page 20 21 ADVANTECH Management Software Setup The Management Software screen allows you to execute commands by using either the menus located in the upper left or the command buttons located in the upper right Also located on the left side of the screen is the Location drop down list This list is used to specify which laundry location you wish to work with in the M
65. word using the Graffiti writing method Select Service ID Service 1 Enter password 38 39 Data exchange between PDA amp Machine 7 on Continue 8 The Select a location window appears Select the appropriate location then tap on Continue Selecta location city Laundry Mo 1 Address 1234 Any Street City Any City State MI Zip 49001 Phone 616 123 4567 Continue 9 After logging in and selecting the appropriate location the following screen appears Selecta command OME TOUCH The Select a command screen is where you can choose to Initialize a machine Send Setup template information Get Audit data use Utilities features or use the One Touch command Each of these features is explained in more detail throughout this section Data exchange between PDA amp Machine Initializing Machines Initialization prepares a machine for use with the Management Software Before a machine is initialized it is in Open Access Mode This means any PDA with the Handheld Software installed can access your machines So it is very important to initialize your machines as soon as possible When a machine is initialized information such as the Owner ID Access Password and Location ID are uploaded to the machine These passwords and IDs protect your machines from unauthorized user access A machine name number will be assigned and audit information can be obtained
66. xceptions Exception AC power off Cause Unplugged or AC failed AC power on Plugged in or AC turned on Audit table lost N A Coin drop 1 pulse too short Bad coin fishing of drop or incorrect coin acceptor set up Coin drop1 pulse too long Bad coin fishing of drop or incorrect coin acceptor set up Coin drop2 pulse too long Bad coin fishing of drop or incorrect coin acceptor set up Coin drop2 pulse too short Bad coin fishing of drop or incorrect coin acceptor set up Drain time too long Drain time is greater than 15 minutes This is only logged no action is taken Factory reset N A Fill time too long Fill time is greater than 30 minutes This is only logged no action is taken Fill time too short Fill time is less than 2 minutes This is only logged no action is taken Free vend given during service N A routine Internal backup table N A bad Internal main table N A bad Internal table lost Controller lost one of its setup tables Invalid owner ID Bad ID from Palm handheld Manual back in service Manual out of service N A Service person entered a manual command on control board to indicate OFF on display Reserved internal N A exception Service table lost N A Setup table lost N A Time Fall back Return to Standard Time Eu Daylight Savings Washer lid did not
67. xceptions The Exceptions window appears Exceptions Select an option to view Exit 0 Delete Exception C Specific Machine v Greate rcepton Exception Date Exception Description 05 23 2001 09 46 AM WO0001 Manual setup entered 05 23 2001 09 46 AM 400001 Manual setup entered 05 23 2001 09 46 4M 00001 Manual setup entered 05 23 2001 09 43 AM WO0001 Manual setup entered 05 23 2001 09 42 4M WO0001 Factory reset 05 23 2001 09 36 4M WO00001 Factory reset 05 23 2001 09 32 4M 00001 Factory reset 05 23 2001 01 59 PM WwoO0002 Free vend given during service 01 02 2000 08 43 AM WO00001 Free vend given during service 01 02 2000 08 31 WO0001 Free vend given during service 01 02 2000 08 25 00001 Free vend given during service 01 02 2000 07 52 00001 Factory reset 56 Exceptions Creating a Manual Exception 1 Select the Specific Machine option and choose a machine name from the drop down list 2 Exceptions x Select an option to view Exit Delete Exception City Laundry No 1 Specific Machine woooot y Exception Date 05 23 2001 09 46 AM 05 23 2001 09 46 AM 05 23 2001 09 46 AM 05 23 2001 09 43 AM Exception Description Manual setup entered Manual setup entered Manual setup entered Manual setup entered Create New Exception 05 23 2001 09 42 AM Factory reset 05 23 2001 09 36 4M Factory reset 05 23 2001 09 32 AM Factory reset X Cr

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