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Vertical Communications DSU and DSU II Telephone User Manual

1. LCD Speakerphone Reference Manual 2 19 Programming The Attendant Features GCA70 245 2 11 System Alarm Reporting Occasionally the DSU system will fail to communicate with a particular station it could be that the station has been disconnected from its station port or that the system printer is off line When the system experiences these disruptions an alarm signal will display at the attendant s station or any LCD speakerphone when enabled by class of service programming In order to review the system alarms the attendant can command the system to present alarm codes on the station display When this feature is provided a flashing appears on the first line of your telephone s LCD to indicate that new alarms are present Itis a good idea to write down which alarms are displayed so that you may report the nature of the alarms to your system installer To display alarm codes 1 Press and hold for 5 seconds The following status reports will be displayed Station disconnected from station port for more than five minutes Month day station port number and station extension number are shown Display shows Mo Da Pxx xxxx A Communications difficulty between a station and the common equipment The number of parity errors up to 256 and the affected station port are shown Display shows xxx PARITY Pxx Data printer off line Display shows PRINTER OFF LINE You may press 0 to cancel the al
2. Connectors On Bottom Of Telephone Optional Handset Headset E G C Impact 8024S LCD Speakerphone Interactive Buttons NOT programmable Intercom Button Microphone Opening EN jte uus Buttons Keypad Volume Down E 233 Be 4 82 God Fa 8 853 Volume Up Shift Button Mute Button Speaker Button Connectors On Bottom Of Telephone Line Cord Handset Je o z C Impact 8012S LCD Speakerphone LCD Speakerp hone Reference Manual 1 7 Introducing The LCD Speakerphone GCA70 245 1 3 Knowing The LCD Abbreviations The following chart identifies the abbreviations that appear above your programmable buttons on the LCD screen LCD Screen Feature Section ADIAL Automatic Dial 9 1 ALL All 7 5 ANS Answer 6 1 ARDL Automatic Redial 4 3 BKSP Back Space 9 2 BLOCK Block 7 2 CAMP Camp 4 8 4 9 CFWD Call Forward 75 CLBK Call Back 3 7 CLEAR Clear 75 CWAIT Call Waiting 4 9 DARK Dark Contrast 7 1 DISP Display Contrast 7 1 DND Do Not Disturb 7 13 DSS Direct Station Select 9 3 EXIT Exit 9 5 EXT Speed Dial Calling 4 12 FEAT Feature 9 5 FWD Forward 7 5 G followed by last n
3. Call may be used For default message 1 which is Back At dial time in twelve hour format using the as a colon For default message 2 which is Call dial the telephone number of where you will be 4 Press SPEAKER to end message Intercom light flashes steadily e To turn off message and your intercom light Press INTERCOM 2 Dial 0 2 LCD Message List Write Attendant provided messages here Back At Call v2 OINA UJRA UIN S S LCD Speakerphone Reference Manual 9 3 Using Non Verbal Messaging GCA70 245 9 3 Assist Button Messaging If you have preprogrammed an ASSIST button on your telephone you can use it to send a message to your supervisor asking for assistance while you are on a call Your message shows in the supervisor s telephone display e To send a message for assistance 1 Press ASSIST button that you have programmed 2 Press DSS of the telephone user you need help from This is not necessary when the desired extension number was stored along with the ASSIST button programming 3 If the assisting telephone is idle a ring burst sounds and a message appears in its display If it is busy the message appears when it becomes idle 9 4 Station To Station Messaging When you call another telephone and no one answers you may leave a reminder that you have called Do this by turning on the BLF light at the called telephone To allow this to ta
4. 3 4 Response Message Programming sees ees 10 9 Rings Understanding What They Mean 1 13 S Secondary Attendant Telephone Transferring Recalls To A 2 21 Sending A Paging Announcement 0 eese 8 11 Sending And Receiving Non Verbal Messages 9 1 Service Observing eee erede Re Re xpo e eos Rn ee o 8 9 Setting A Do Not Disturb At Your Telephone 8 13 Setting A Night Transfer Button 00 0005 2 14 Setting The Music On Hold Feature 2 12 Setting The Night Transfer Of Ringing Mode 2 13 Setting The System Clock 0 0 00 cee eee eee eee 2 14 Setting The Volume Control 0 0 2 0 0 0 0 0 0c eee eee ee 8 14 Setting Your Personal Ringing Tones 000 8 15 SMDA Printout se srete iene erae Ue deae Eu eden 2 15 Speakerphone User Guidelines 0 0 0 00000 00 1 4 Station Message Detail Accounting SMDA Printout 2 15 Station N mes cco sch ee t ee p Ee pP RH SERRE Le 2 8 Station To Station Messaging s s 9 4 Storing Autodial And Speed Dial Numbers 10 4 Storing A DSS Number 2 00 00 ce eee eee 10 5 Storing The Feature Buttons 00 00 0000 ese 10 6 Publication Index 1 5 Publication Index GCA70 245 Page Storing The Special Purpose Feature Buttons 10 8 Storing The System Speed Dial
5. Press TRANSFER CONFERENCE NOTE If all the conference circuits are busy you will not be able to add a party to the conference The message Conference Full will appear in your display 7 2 Making Unsupervised Conference Calls To drop out of a conference call between you and two outside lines creating an unsupervised conference 1 Dial and hang up lines remain lighted in use until one or both outside parties disconnect Torejoin an unsupervised conference between two outside lines 1 Press one of the lighted buttons where conference is taking place NOTE Conference volume levels are dependent upon the quality of the external lines 7 2 LCD Speakerphone Reference Manual GCA70 245 Using The Other Telephone Features Using The Other 8 Telephone Features Chapter 8 details the features that enhance the basic operation of your telephone All of the features in this chapter are listed in alphabetical order for your convenience 8 1 Adjusting The Display Contrast You can adjust the contrast of the display to darken or lighten it for best viewing To adjust the display contrast 1 Press OPTIONS 2 Press NEXT until DISP appears 3 Press DISP display reads contrast level 4 Press LIGHT or DARK to change contrast level accordingly press button once for each degree of change desired 5 Press SPEAKER to save the last level and end LCD Speakerphone Reference Manual 8 1 Using The Other Tel
6. a AO E EI cao L1 r Lr LT eee EJ L3 r1 CC EL CEIC I3 m CE E EI IB64X DSS BLF Console LCD Speakerphone Reference Manual 2 25 Programming The Attendant Features GCA70 245 2 15 1 Accessing The Button Levels The IB24X and IB48X DSS BLF consoles have four levels of buttons quadrupling the consoles button capacity The four buttons at the bottom of each console allow you to select which button level is currently active To change button levels press one of the buttons at the bottom of the console The leftmost button activates level one the next button activates level two and so forth A light beside the appropriate button lights to indicate which level is currently active You can use one level on the IB48X and two levels on the IB24X ib24x N ib48x Level access buttons Level access buttons IB24X DSS BLF Console IB48X DSS BLF Console 2 26 LCD Speakerphone Reference Manual GCA70 245 Answering Calls 3 Answering Calls 3 1 Answering Outside Calls A call that rings on an outside line sounds long single ring bursts and lights the line status light The light flashes red for any ringing line or it flashes orange when your telephone has the ringing line preference feature e When you hear outside ringing long si
7. at your telephone and the flash rate of the line button becomes faster If the call is on exclusive hold it will revert to manual hold after the hold recall time period 5 1 Holding A Call To Place a call on hold 1 Press HOLD To retrieve a held call 1 Press line button of the held call with flashing light To retrieve a call that you answered and placed on hold but for which you have no line appearance for instance a call that was transferred to you 1 Press TAP LCD Speakerphone Reference Manual 5 1 Holding Calls GCA70 245 5 2 Using Exclusive Hold To place a call on exclusive hold Press HOLD twice e To retrieve exclusive hold 1 Press line button of held call with flashing light OR press TAP if station does not have line appearance 5 3 Using Directed Hold To place a call on hold at another telephone directed hold 1 While on line press INTERCOM 2 Dial 9 0 3 Dial extension number of telephone to receive held call Youcan pick this call back up if you need to To do this 1 Dial 4 2 Dial extension number of that telephone 3 Service call as desired or press SPEAKER to hang up e To pick up a call that was placed on hold at your telephone by a user at another telephone 1 Press INTERCOM and dial 9 0 5 2 LCD Speakerphone Reference Manual GCA70 245 Holding Calls 5 4 Placing A Call In A Parking Orbit To place a call on hold within the system
8. simultaneously thus blocking out both voices e To manually place a call using your speakerphone 1 Press the INTERCOM or line button 2 Dial the number 3 When party answers speak toward the telephone To automatically dial a number using your speakerphone 1 Press the preprogrammed speed dial or DSS button and speak toward the telephone when your party answers Toanswer a call with your speakerphone 1 Press the INTERCOM or line button with flashing red or orange light 2 Speak toward the telephone to answer the call 3 To end a call with your speakerphone press SPEAKER LCD Speakerphone Reference Manual 1 5 Introducing The LCD Speakerphone GCA70 245 Telephone Speaker Dialpad l Volume Up Volume Down SCS02B dial t E Not Used Top Line Cord Bottom Connectors On Bottom Of Telephone o Optional IST Module F SS Hold Button LCD Alphanumeric Display Interactive Buttons NOT programmable Programmable Buttons Intercom Button Message Waiting Light Message Button te Shift Button T n TAP Button Transfer Conference Button Speaker Button Mute Button Microphone Opening NOTE The Intercom button can be reprogrammed Handset or NOTE Not used on a DSU DSU II system Headset Telephone Speaker Dialpad Impact SCS 8324F and 8324S SCS03
9. DIU STATUS Off Digital mode multiline telephone selected On green IST device selected but not active On red IST device busy Flashing red IST device ringing If the DIU has been removed or is inoperable the DATA LED will be off If this occurs plug the multiline telephone into a digital station port e To select the multiline telephone DATA LED on or flashing 1 Press the preprogrammed DATA button If a call is in progress on the IST device it will transfer to the multiline telephone if the multiline telephone is off hook or in speakerphone operation If the multiline telephone is on hook the call will be dropped To select the IST device DATA LED off Press the preprogrammed DATA button If a call is in progress on the multiline telephone it will transfer to the IST device if that device is off hook If the IST device is on hook the call will be dropped You can still receive visual messages via the LEDs and LCD on your multiline telephone even though the voice path is routed to the IST device NOTE If you transfer a line to your own multiline telephone then press the DATA button the IST device will ring 8 22 LCD Speakerphone Reference Manual GCA70 245 Using The Other Telephone Features 8 23 Using The IMIST Module Impact SCS 8324F 8324S and 8312S speakerphones equipped with the optional IMIST module can support an IST device modem FAX machine industry standard telephone etc in add
10. Intercom Calls Answering 0 0 0 0 eee eee eee eee 3 1 Introducing The LCD Speakerphone 4 1 1 K Knowing The LCD Abbreviations eese 1 8 Knowing Your Telephone s Functions 005 1 10 L LCD Displays Abbreviations ssl 1 8 LCD Response Messages Creating The 0 2 2 LCD Messaging user tana SPA ER EE TE rar ees 9 3 Lights Understanding What They Mean 1 12 Lane Groups USING o 2 24 ous esee deeem pete Ra 4 4 Listening To A Call Over The Speaker sues 8 8 Publication Index l 3 Publication Index GCA70 245 Page M Making A Call Non Private 0 0 00 0 0 c cece cece eee 8 8 Making A Call Pick Up 0 cece eee eee 3 3 Making A Subdued Off Hook Voice Announcement SOHVA icis ote oreo ee oe ep be eee et ee eee es 4 10 Making Calls 4 2secs DR ee we ER RE Re Cee 4 1 Making Intercom Calls eee 4 7 Making Unsupervised Conference Calls 0 7 2 Message Waiting Light And Messaging 4 9 1 Messaging Assist Button lees 9 4 Messaging LCD deeds gees eee teme Bee x teg o us 9 3 Messaging Station To Station 00 0 eee eee eee 9 4 Messaging Using Non Verbal 0 000 002 eee eee 9 1 Monitoring a Conversation Between Two Telephones 8 9 Music On Hold Feature Setting The 2 12 Muting Your Telephone 2 0 0 0 cece ee ee
11. Numbers 2 16 2 11 System Alarm Reporting sees 2 20 2 12 Transferring Calls To The Voice Mail System 2 21 2 13 Transferring Calls To A Secondary Attendant Telephone 000000020 e 2 21 2 14 Digital Voice Announcing DVA 2 22 2 15 Operating Your Telephone With A DSS BLF Console 2 25 2 15 1 Accessing The Button Levels 2 26 Contents 1 Contents GCA70 245 Page 3 Answering Calls cue deccudiatos babe hagemsetanileawe mee 3 1 3 1 Answering Outside Calls 00005 3 1 3 2 Answering Intercom Calls 00005 3 2 3 3 Answering Calls At Monitored Stations 3 2 3 4 Answering Night Transferred Calls 3 3 3 5 Making A Call Pick Up 0 0 00 000 eese 3 3 3 6 Responding To A Subdued Off Hook Voice Announcement 3 4 4 Making Calls 0 cece cece cece cece ec eeeseees 4 1 41 Dialing Manually 0 0 eee ee eee ee 4 1 4 2 Dialing Automatically 000 0 0008 4 2 43 Redialing c cv ees beeen RE ee ee es 4 3 44 Using Line Groups sees 4 4 45 Waiting For A Line Queuing 4 5 4 6 Displaying Call Cost Timer selle 4 6 4 7 Making Intercom Calls 00 00 0008 4 7 4 8 Camping At Another Telephone And Waiting For An Automatic Callback 4 8 4 9 Camping At Another Telephone And Waiting For An Answer Call W
12. Numbers And Names 2 16 Subdued Off Hook Voice Announcement Button Programming 0 0 0 ee cadent iiaeia 10 11 Subdued Off Hook Voice Announcement MakingA 4 10 Subdued Off Hook Voice Announcement Responding To 3 4 Switching The Dialing Mode Between Pulse And Tone 8 16 System Alarm Reporting 0 0 2 0 00 c eee eee eee 2 20 System Clock Setting The 0 0 00 0 eee eee eee 2 14 System Speed Dialing 0 0 0 0 cee eee eee eee 2 16 System Telephones Naming The 00000 2 8 T E MM 8 18 Transfer Button Programming 0000s eee eee 10 10 Transterring Calls iile ece eR ee Oba wine ERR gna 6 1 Transferring Calls Screened 00 00 00 ee eee eee 6 2 Transferring Calls To TheVoice Mail System 2 2 Transferring Calls Unscreened 0 0 0 0 0 000005 6 3 Transferring Recalls to A Secondary Attendant Telephone 2 21 Troubleshooting Your Telephone 0 5 11 1 U Understanding The Button Data Light 8 22 Understanding What The Lights Mean 1 12 Understanding what The Rings Mean 1 13 Using A Full Duplex Speakerphone 4 1 3 Using Background Music csias cece eee eee eee 8 16 Using Caller 1l 55 1 ex nara iE Ee en Rede xa EEA 3 1 Using Dial By Name sees 4 11 Using Directed Hold
13. The Other Telephone Features GCA70 245 e If your system provides all call or zone paging 1 Lift handset 2 Press INTERCOM 3 Dial 87 for all call OR dial 84 85 or 86 for zone 1 2 or 3 4 Make announcement 5 Stay on line if awaiting a reply known as meet me page OR hang up to end NOTE If you have programmed paging buttons use them instead of the dialing codes shown above e To make a reply to a meet me page 1 Lift handset of nearest telephone 2 Press INTERCOM 3 Dial 88 4 Meet paging party on line 8 12 LCD Speakerphone Reference Manual GCA70 245 Using The Other Telephone Features 8 14 Setting A Do Not Disturb At Your Telephone This feature keeps calls from ringing at your telephone and makes it appear to be busy to intercom calls If your telephone has this feature you can enable it as needed Generally this feature cannot be overridden by the caller The caller hears two quick tone bursts every three seconds when he or she calls a telephone with this feature enabled Some telephones however do have the ability to override a do not disturb condition set at another telephone NOTE You can program a special do not disturb button if you need it for quick access to the feature See the programming section of this user s guide for details To enable do not disturb proceed as follows Press OPTIONS 2 Press NEXT until DND appears 3 Press DND 4 Press O
14. The system allows you to decide whether to deliver a SOHVA message or hang up when you hear an intercom busy tone e Make a SOHVA announcement using the SOHVA button as follows 1 Make intercom call and hear busy tone 2 Decide whether to interrupt or not 3 If you decide not to interrupt the called party hang up OR e To interrupt press SOHVA button and hear several quick tone bursts 1 Make announcement busy tone means that the called telephone is in speakerphone mode and you cannot make announcement that your SOHVA has been denied through system programming or that the called party has voice announce block enabled 2 Wait on line for reply called telephone may send non verbal reply to your display and then disconnect from your telephone NOTE The caller cannot control how the announcement is received This depends upon the equipment used and class of service programming 4 10 LCD Speakerphone Reference Manual GCA70 245 Making Calls 4 12 Using Dial By Name The dial by name feature allows you to use the display and interactive buttons of your LCD speakerphone to search through a preprogrammed index of intercom or system speed dial names locate a desired name and automatically call the located name e To use dial by name 1 2 Press OPTIONS to enter the dial by name menu From the dial by name menu press the INT button for intercom calling OR press EXT for system speed dial calli
15. The system installer can arrange for another telephone station 12 to serve as a secondary attendant location When this feature is enabled through programming incoming calls ring at the regular or prime attendant s station but recalls from unanswered transfers or timed hold recalls will ring at both attendant stations simultaneously Neither the prime attendant nor the alternate attendant can program the feature directly only the installer through class of service programming can enable or disable the alternate attendant LCD Speakerphone Reference Manual 2 21 Programming The Attendant Features GCA70 245 2 14 Digital Voice Announcing DVA Digital voice announcing DVA plays pre recorded announcements and messages during an in progress call The DVA stores the pre recorded messages in its memory for recall when needed While the DVA is not an automatic attendant it does provide custom recorded automated voice prompts and dialing instructions to callers You can store the customized messages into the DVA device in one of two ways by delivering them from the telephone handset at station 10 or 12 or by playing the contents of a professionally supplied tape recording into the DVA memory See your system installer for tape recorder connection details The DVA provides up to four unique messages The total available message time is two minutes and you can divide this time as necessary among the four messages or use the entire two
16. a queued call You can vary the ringing tone of your telephone choosing from one of six different rings This way you can identify your ring even though you may not be close to your telephone Additionally so you won t be disturbed when you re busy on a call and another call rings at your station the ring volume is Subdued automatically LCD Speakerphone Reference Manual 1 13 Introducing The LCD Speakerphone GCA70 245 1 7 Adusting Your Telephone s Pedestal Models 8312S 8324S and 8324F only An adjustable pedestal is provided on your telephone to allow you to select the most comfortable viewing angle When you receive your telephone it will be in its lowest position down flush against the pedestal You can raise your telephone to one of three higher positions as follows 1 Grasp the rear of the pedestal base firmly with one hand while lifting the rear portion of the telephone upward with your other hand 2 While pivoting the telephone upward with one hand pivot the telephone supporting arms upward with your other hand while feeling for the notches under the telephone Notice that there are three sets of notches under the telephone corresponding to the three positions available 3 When the telephone is at your desired height find the closest pair of notches corresponding to that height and engage the supporting arms with the notches Press down slightly on the telephone until you feel the supporting arms snap int
17. ees 9 4 10 Programming Your Telephone eese 10 1 10 1 Programming For Automatic Dialing 10 1 10 2 Storing Autodial And Speed Dial Numbers 10 4 10 3 Storing A DSS Number useless ess 10 5 10 4 Storing The Feature Buttons 0 10 6 10 5 Storing The Special Purpose Feature Buttons 10 8 10 6 Response Message Programming 10 9 10 7 Automatic Redial Programming 10 9 10 8 Assist Button Programming esses 10 10 10 9 Transfer Button Programming 10 10 10 10 Subdued Off Hook Voice Announce SOHVA Button Programming 00002 eee eee 10 11 10 11 Group Listening Button Programming 10 11 11 Troubleshooting Your Telephone eese 11 1 11 1 Using Your Troubleshooting Guide 11 1 G Glossary TTE EUPEPRI E G 1 INE E I 1 4 Contents GCA70 245 Introducing The LCD Speakerphone 7 Introducing The LCD Speakerphone 1 1 Using This Guide Chapter One provides you with a general overview of your new speakerphone and its functions The other ten chapters in this guide are clear and easy to follow The Chapters are numbered as follows Chapter Two Programming The Attendant Features Chapter Three Answering Calls Chapter Four Making Calls Chapter Five Holding Calls Chapter Six Transferring Calls Chapter Seven Conferencing Calls Chapter Eigh
18. for redialing it You can redial it once initiate a repeated redialing of it or save it for later redial using a preprogrammed saved number redial button Refer to the procedures given in the programming section of this user s guide to preprogram a saved number redial button e To redial the last dialed number one time 1 Press SPEAKER or hang up handset to disconnect current ringing or busy tone 2 Press 3 Listen for ringing or busy tone over the monitor speaker Ringing tone When party answers pick up handset Busy tone Press SPEAKER to disconnect e To redial the number once a minute for 10 minutes 1 Press ARDL button The number will be dialed once a minute for 10 minutes INTERCOM light flashes Listen for ringing or busy tone over the monitor speaker NOTE You must pick up the handset once the call is connected or the system will disconnect the call after 30 seconds e To cancel this automatic redial action INTERCOM light turns off with any of the following actions 1 Lift and replace handset OR use the telephone for some other function The system will save the first 16 digits of the last manually dialed number so that it can be redialed later however subsequent dialing activity overwrites any number the system has temporarily saved To store one 16 digit number 1 Dial the number you wish to store and press SAVE 2 To dial the stored number press HOLD and then press the SAVED NUMB
19. forward just your prime line and intercom calls or you can forward any calls that ring at your telephone NOTE You can program a special call forward button if you need quick access to the feature See the programming section of this user s guide for details e To forward your calls 1 Press OPTIONS 2 Press NEXT until CFWD appears 3 Press CFWD 4 Press PERS for prime line and intercom calls OR press ALL for all calls 5 Press SET to enable call forwarding 6 Dial extension number of telephone to receive your forwarded calls 7 Press SPEAKER to end NOTE Your telephone will ring a short ring burst each time an intercom call is forwarded to remind you that this is happening To cancel call forwarding 1 Press OPTIONS 2 Press NEXT until CFWD appears 3 Press CFWD 4 Press PERS for prime line and intercom calls OR press ALL for all calls 5 Press CLEAR to disable call forwarding 6 Press SPEAKER to end LCD Speakerphone Reference Manual 8 5 Using The Other Telephone Features GCA70 245 8 6 Activating The Call Forward Outside System CFOS Feature The Call Forward Outside System CFOS feature gives DSU II station users the ability to forward line calls to a remote location outside the system CFOS remains in effect in the event of a loss of power or a system reset e To activate the CFOS feature 1 Press INTERCOM 07 2 Press the speed dial button programmed with the t
20. in connection with installation operation or maintenance Should further information be desired or should particular problems arise which are not covered sufficiently for the purchaser s purposes contact Comdial Inside Sales Department P O Box 7266 Charlottesville Virginia 22906 Printed in U S A GCA70 245 03 8 97
21. is dialed an error tone is sounded before DISD dial tone is returned caller can redial If mistake in dialing is made caller can dial K for new DISD dial tone e If extension number dialing is not completed within the programmed dial time limit call is routed to DISD assist station if available otherwise the line is dropped NOTE See section 2 14 for DVA programming used with the DISD feature LCD Speakerphone Reference Manual 2 7 Programming The Attendant Features GCA70 245 2 4 Naming The System Telephones If you have an LCD speakerphone this feature lets you know who is calling you You can assign either a personal name or a group name to each system telephone This name can contain up to seven letters and will show up in the user s display and or in the called party s display Typical names could be SRVC MKTG 1 K SMITH e Name the system telephones as follows 1 9e SN Ao GA HS qe Use letter code table page 2 9 to compose names for all telephones requiring them the system accepts up to seven letters per name Press INTERCOM Dial 0 6 Dial the station number of the telephone to be named 10 57 Dial to clear current entry Dial two digit codes that correspond to letters in name Dial to continue entering station names repeat above steps beginning with station selection 10 57 Press SPEAKER to end Record names on pages 2 10 2 11 2 8 LCD Speakerphone Reference Manual GCA70
22. minutes for one message if needed Because of the time constraints it is a good practice to script your messages ahead of time so that you can read them aloud in a clear and concise manner as you store them in the DVA memory see IMI66 107 DSU or IMI66 132 DSU II for more information In general the voice prompt messages are of four categories illustrated in the following examples Day answer messages For DCD callers Welcome to Acme s sales department all of our agents are busy Please stay on the line and an agent will answer your call as soon as possible For DISD callers Welcome to Acme Company If you know your party s extension dial it now otherwise stay on the line and an attendant will answer your call e Night answer messages For DCD callers Welcome to Acme s sales department Our hours are eight to four thirty Monday through Friday Please call tomorrow during those hours For DISD callers Welcome to Acme Company Our hours are eight to four thirty Monday through Friday Please call tomorrow during those hours Recall messages For DCD callers Please hold an agent will be with you as soon as possible For DISD callers The party you have called is not available Please dial a new extension number For DISD callers to systems that have the Tracker paging system installed The party you have called is not available Please dial a new extension number o
23. of the buttons below currently displayed selections to choose desired selection 6 Respond to any menu prompts associated with feature such as all call or zone 1 to 3 for PAGE or orbit 1 to 9 for PARK 7 Press programmable button for storage location 8 Press PREV or NEXT until next feature choice is displayed or until EXIT is displayed 9 Repeat last two steps until all feature buttons are programmed OR press EXIT to end To clear a feature access button assignment repeat the programming procedure but press CLEAR before pressing storage location button LCD Speakerphone Reference Manual 10 7 Programming Your Telephone GCA70 245 10 5 Storing The Special Purpose Feature Buttons In addition to the feature buttons discussed on the previous page there are six special purpose buttons that you can arrange as needed These buttons provide the following features Assist Button sends a message to an LCD speakerphone that lets user know with a tone and a station message display that you need assistance Automatic Redial Button causes the system to automatically dial every minute for 10 minutes the last number that you dialed and ring the number for approximately 30 seconds Group Listen Button allows others to hear a conversation over the telephone speaker while you use the handset or headset the distant party can hear only the conversation transmitted through the handset or headset Response Messag
24. on hold feature 1 Press INTERCOM 2 Dial 04 3 Press L1 top left hand programmable button to alternate the feature on and off OR dial 1 to enable dial 2 to disable NOTE Associated light will turn on when music on hold is provided and turn off when the feature is disabled 4 Press SPEAKER to end 2 12 LCD Speakerphone Reference Manual GCA70 245 Programming The Attendant Features 2 6 Setting The Night Transfer Of Ringing Mode The day or normal ringing assignments of incoming lines can be transferred to a particular station or stations for off hour or special purpose answering such line station ringing assignments are made through class of service programming Additionally stations can be arranged through class of service programming to answer any ringing outside line The ability to answer a line from any station is also enabled through the night transfer of ringing mode e To set the night transfer mode from the attendant s station 1 Press INTERCOM 2 Dial 0 3 3 Press L1 top left hand programmable button to alternate the feature between on and off OR dial 1 to enable dial 2 to disable NOTE Associated light will turn on when night transfer is active and will turn off when the feature is disabled 4 Press SPEAKER to end LCD Speakerphone Reference Manual 2 13 Programming The Attendant Features GCA70 245 2 7 Setting A Night Transfer Button Bec
25. to a station you are actively monitoring enabling you to assist the station user while listening to the distant party For this feature the called station must be programmed to be observable and your telephone must have a pre programmed SOHVA button To monitor an in progress call 1 Press INTERCOM 2 Dial 0 3 3 Dial extension number of telephone to be monitored 4 Press SPEAKER to end monitoring To initiate a SOHVA while monitoring a call at another station 1 Press pre programmed SOHVA button 2 Make announcement distant party will not hear the announcement party receiving SOHVA can press MUTE button to respond to your call NOTE The station you are observing may not allow a SOHVA call if it is in speakerphone mode However the voice announce block feature if enabled at the monitored station will not block a SOHVA from a monitoring station 8 11 Muting Your Telephone By using the MUTE button you can block transmission of your voice to the distant party For example if someone comes into your office to talk to you and you do not want to interrupt the distant party press the MUTE button The MUTE button turns on when you press it and turns off when you press it again e To mute your telephone 1 Press and engage MUTE MUTE light turns on Toreturn to the distant party 1 Press and disengage MUTE MUTE light turns off LCD Speakerphone Reference Manual 8 9 Using The Other Telephon
26. 2 sees eret ee 5 2 Using Exclusive Hold 0 2 0 0 eee 5 2 Using Line Groups 64 6 4 c lose er Ren Rb RR eR REO 4 4 Using Non Verbal Messaging sees 9 1 Using Outside Calls 1 512 certe be DUE Eq dn 3 1 Using The Auxiliary Jack 2 0 eee eee ee 8 20 6 Publication Index GCA70 245 Publication Index Page Using The Caller ID Feature 00 00 0005 8 24 Using The IMIST Module 00 00 cee eee eee 8 23 Using The Optional Tracker Paging System 8 18 Using The Other Telephone Features llle esses 8 1 Using This Guide 2 sc occorre eee ee eh ee RR ET 1 1 Using Toll Restriction Override 2 20 00 eee eee eee 8 17 Using Your Quick Reference Guide 0 0005 11 2 Using Your Telephone For Conference Calls 7 1 Using Your Telephone To Answer Calls 0 3 1 Using Your Telephone To Make Calls 0005 4 1 Using Your Telephone To Place Calls On Hold 5 1 Using Your Telephone To Transfer Calls 6 1 Using Your Speakerphone 2 0 0 0 cece eee eee eee 1 2 V Voice Announce Blocking 0 0 00 0 ce eese 8 2 Voice Mail Transferring Calls To 00 0005 2 21 Volume Control Setting The 00 0 0 000 200004 8 14 W Waiting For A Line Queuing sics ederrei danad anaia ian 4 5 Publication Index l 7 This page remains blank intentio
27. 245 Programming The Attendant Features Letter Code Table Character Code Character Code Character Code A 21 a 24 SPACE 12 B 22 b 25 17 C 23 c 26 18 D 31 d 34 ic 19 E 32 e 35 27 F 33 f 36 28 G 41 g 44 29 H 42 h 45 1 01 I 43 i 46 2 02 J 51 i 54 3 03 K 52 k 55 4 04 L 53 l 56 5 05 M 61 m 64 6 06 N 62 n 65 7 07 0 63 o 66 8 08 P 71 p 74 9 09 Q 11 q 14 0 00 R 72 r 75 S 73 s 76 T 81 t 84 U 82 u 85 V 83 v 86 W 91 w 94 X 92 x 95 Y 93 y 96 Z 13 Z 16 LCD Speakerphone Reference Manual 2 9 Programming The Attendant Features GCA70 245 Station Names Record telephone names here Copy this sheet for more record space Ext Name Ext Name Ext Name 2 10 LCD Speakerphone Reference Manual GCA70 245 Programming The Attendant Features Station Names Record telephone names here Copy this sheet for more record space Ext Name Ext Name Ext Name LCD Speakerphone Reference Manual 2 11 Programming The Attendant Features GCA70 245 2 5 Setting The Music On Hold Feature Music that is provided to outside lines while those lines are on hold can be enabled and disabled through the attendant s station e To set the music
28. A e E DSS DS oS DED LCD Alphanumeric Display Interactive Buttons NOT programmable Programmable Buttons Intercom Button Message Waiting Light Message Button Shift Button TAP Button Transfer Conference Button AE dp Speaker Button Volume Up Volume Down sae commn Zea e Not Used Top Line Cord Bottom Connectors On Bottom Of Telephone 3 BA Optional IST Module E Mute Button Hold Button Microphone Opening NOTE The Intercom button can be reprogrammed Handset or NOTE Not used on a DSU DSU II system Headset Impact SCS 8312S 1 6 LCD Speakerphone Reference Manual GCA70 245 Introducing The LCD Speakerphone Handset Keypad TAP Button Transfer Conference Button Message Waiting Light Hold Button Intercom Button AW700A LCD Alphanumeric Display Buttons Interactive Buttons i A NOT programmable l L OL Programmable Volume Up Volume Down Shift Button Mute 0 a 2 Button c Microphone Opening LCD Alphanumeric Display Speaker TAP Button Transfer Conference Button Message Waiting Light Hold Button Speaker Button Line Cord J
29. A line designated to a particular telephone and automatically selected when the handset is lifted Programmable buttons Each telephone or station has buttons that can be user programmed for autodialing numbers or feature codes or other special purpose dialing requirements Pulse Tone switching Changing from pulse rotary dial signals to tone DTMF signals R Response messaging Responding non verbally to a calling station by pressing a programmed button that sends a message to the calling station s display Ringing line preference An automatic connection to any outside line ringing at the station when the station handset is taken off hook S Saved number redialing Saving a last manually dialed number for later autodialing LCD Speakerphone Reference Manual G 3 Glossary GCA70 245 Subdued off hook voice announce A private announcement that can be made to a busy party which they hear through the receiver of their handset Speed dialing Autodialing using the keypad buttons Speed dialing can be station calls personal and accessed by only one specific user or system calls numbers used and accessed by anyone in the system System Alarm Reporting Allows you to view through the LCD telephone screen the various system alarms and the stations with which those alarms are associated T TAP Depending on your system s programming this button gives you a fresh dial tone or activates a hookflash Tone call A ringing
30. Another Telephone And Waiting For An Automatic Callback If the telephone you have called on the intercom line is busy or rings with no answer you can have the system ring your telephone when the called station becomes idle if it was busy or when there is any activity initiated at that telephone if it rang with no answer before e To camp on at a busy or no answer station 1 Make intercom call 2 Press CAMP 3 Your telephone immediately hangs up When the telephone you called becomes idle your telephone will ring with five short ring bursts When you hear the ring bursts press INTERCOM The other telephone will start ringing If you do not press INTERCOM within the time limit the callback is canceled at that time however you can cancel automatic callback at any time before your telephone sounds the ring bursts To cancel automatic ringback 1 Press INTERCOM and dial 6 NOTE If you make a call in the voice announce mode and receive no answer at the called station press INTERCOM before pressing camp button in order to camp on at that station e To camp on at a station with a Do Not Disturb condition set 1 Make intercom call 2 Press CAMP A callback will occur when called station is no longer set in the Do Not Disturb mode 4 8 LCD Speakerphone Reference Manual GCA70 245 Making Calls 4 9 Camping At Another Telephone And Waiting For An Answer Call Waiting If the telephone you have called is busy yo
31. COMDIAL DSU and DSU II Series Digital Telephone Systems Impact e Impact LCD Speakerphone System Reference Manual a 3 E j pS i COMDIALzz mae spere x d U EAE j 1 86 83 mm mom E i aa 1 fe 2 3 e 4 5 m6 7 e7 8 9 v a e This reference manual applies to the following system and telephone models System Models e DSU systems with software 20A and later e DSU II systems with software 4A and later Telephone Models Impact 8012S Rev A and later Impact 8024S Rev A and later Impact SCS 8324S Rev A and later Impact SCS 8312S Rev A and later Impact SCS 8324F Rev A and later Contact your Comdial dealer for updates of this as well as other Comdial publications Tri Level Compression is a registered trademark of ACS Wireless Inc Comdial strives to design the features in our communications systems to be fully interactive with one another However this is not always possible as the combinations of accessories and features are too varied and extensive to insure total feature compatibility Accordingly some features identified in this publication will not operate if some other feature is activated Comdial disclaims all liability relating to feature non compatibility or associated in any w
32. Dialing Manually 3 02 05 eset re y ea eee 4 1 Digital Interface Unit DIU 8 22 Digital Voice Announcing DVA 00 0 eee eee eee ee 2 22 Direct Inward Station Dialing 00 000005 2 6 Display Contrast Adjusting The 000 0005 8 1 Displaying Call Cost Timer lees 4 6 Displaying The Functions Of Your Station s Buttons Button Query i c ee ireen ireen ER e WEE Ved Ee eee es 8 3 Do Not Disturb ic ier ee Eater RU pre d ipea 8 13 DSS Numbers Storing llleeeeeeee ee eee 10 5 E Entering Account Codes eoe eet iret tita ER 8 4 Executive Override s i rercsreere te rent eae Sie IRE 4 9 2 Publication Index GCA70 245 Publication Index Page F Feature Buttons Storing 0 00 00 eese eese 10 6 Feature Buttons Storing The Special Purpose 10 8 Porwarding Calls esuada eda ein Epod 8 5 Full Duplex Speakerphone Using A 0005 1 3 G CS A RMERTRTENUUUNIIENUUMTOUMPEIET G 1 Group Listening saccade nes ek Rer nanose ELE ad i REO 8 8 Group Listening Button Programming 10 11 H Handling Recalled Hold Calls l lees 5 3 Holding Calls 2 coeur Ree eee ewe eee ee 5 1 Holding A Call 3a dena obe nbn devotes 5 1 I Identifying Your Telephone With Automatic Set Relocation 8 7 IMIST Module Using The 00 00 02 cee eee eee 8 23 Intercom Calls 4 5 0800 0 be b rede dece oer te dae had 4 7
33. ER REDIAL button that was preprogrammed for this purpose LCD Speakerphone Reference Manual 4 3 Making Calls GCA70 245 4 4 Using Line Groups Some systems have telephone lines arranged into line groups that are made available at the telephone instead of individual lines Your system administrator can tell you how your system is arranged When line groups are available you may access them for outside calling instead of pressing a line button to select a line for use To access a system line group 1 Press INTERCOM 2 Dial desired line group access code 9 line group 1 81 line group 2 82 line group 3 83 line group 4 3 Listen for outside dial tone 4 Dial desired number 4 4 LCD Speakerphone Reference Manual GCA70 245 Making Calls 4 5 Waiting For A Line Queuing If all the lines in a line group are busy you can place your telephone in a queue to await an idle line in the line group When you share a line with another telephone and the line is busy you can place your telephone in a queue to await the idle line To queue for a line group 1 Press INTERCOM 2 Dial the line group access code 9 81 82 83 3 Hear busy tone 4 Dial 8 and hang up 5 When line group is free your telephone sounds several short ring bursts When you hear this lift the handset listen for dial tone and place call Tocancelline group queuing 1 Press INTERCOM dial 8 and hang up To queue for a li
34. Features Programming The 2 1 Autodial And Speed Dial Numbers Storing 10 4 Automatic Call Back leases eee eese 4 8 Automatic Dialing leeeeeeee e 4 2 Automatic Dialing Programming For 10 1 Automatic Redial Programming 00 5 10 9 Automatic Set Relocation 8 7 Auxiliary Jack Using The sceo ccro 0 0 00 cee eee ee eee 8 20 B Background Music Using 0 0000 see 8 16 Blocking Voice Announce Calls 00 00 0000 eee ee 8 2 Button Query rese Se signa ER 9 eR eph RA xe eae Reds 8 3 Publication Index l 1 Publication Index GCA70 245 Page C Call Forwarding TQ T INT TN 8 5 Call Waiting seo tiie doe tie ue Fast eb De pelas tunis 6 4 9 Caller ID Feature Using The 00 0 000005 8 24 Camping At Another Telephone And Waiting For An Answer Call Waiting 4 9 Camping At Another Telephone And Waiting For An Automatic Call Back 4 8 Clock Setting The System 0 0 0 0 00 eee eee eee 2 14 Conferencing Calls 2 rre pe Reda 7 1 Conferencing Calls Unsupervised llle esee 7 2 Conferencing Telephones Together 005 7 1 Creating The LCD Response Messages 0205 2 2 D Departmental Station Operation eese eres 8 10 Dial By Name Using eee eee 4 11 Dialing Automatically 0 0 0 0 cece cece eee 4 2
35. INTERCOM 86 All Call Paging INTERCOM 87 Meet Me Paging INTERCOM 88 External Paging INTERCOM 89 Personal Ringing INTERCOM 4 1 Tones tone 1 INTERCOM 4 2 tone 2 INTERCOM 4 3 tone 3 INTERCOM 4 4 tone 4 INTERCOM 4 5 tone 5 INTERCOM 4 6 tone 6 Response Messaging Programmable Button Service Observe INTERCOM 03 SOHVA Originate Programmable Button Station to Station INTERCOM Ext 7 INTERCOM 7 Messaging System Speed Dialing 01 99 Tracker Pager INTERCOM 06 INTERCOM 06 Tracker INTERCOM 01 Pager Send Tracker Page 2 Quick Reference GCA70 245 Quick Reference Guide Feature To Turn On To Turn Off Toll Restriction INTERCOM 6 Override Voice Announce Programmed Button or INTERCOM 2 Block INTERCOM 2 Volume Save INTERCOM 5 Quick Reference 3 This page remains blank intentionally NOTES NOTES This manual has been developed by Comdial Corporation the Company and is intended for the use of its customers and service personnel The information in this manual is subject to change without notice While every effort has been made to eliminate errors the Company disclaims liability for any difficulties arising from the interpretation of the information contained herein The information contained herein does not purport to cover all details or variations in equipment or to provide for every possible contingency to be met
36. M 2 Dial 07 3 Choose report to be printed dial 1 for station report dial 1 port number for single station report dial 2 for line report dial 3 for SMDA department report dial 4 for account code report dial 5 for automatic reports dial 6 to print all records dial 7 to delete SMDA records dial 0 for Departmental Call Distribution DCD report dial 8 to obtain the number of free records remaining in the system appears in LCD display dial 9 to abort printing 4 Press SPEAKER to end LCD Speakerphone Reference Manual 2 15 Programming The Attendant Features GCA70 245 2 10 Storing The System Speed Dial Numbers And Names You can store up to 99 system speed dial numbers at your attendant telephone that every system user can access from his or her telephone Typically these are numbers that are frequently called by many different users and emergency numbers that you want readily available to everyone Distribute a list of these stored numbers to the system users for their reference e To program system speed dial numbers from the attendant s station 1 Press INTERCOM 2 Dial 02 3 Dial 01 99 to choose storage location 4 Dial to clear current entry 5 Choose line that is to be used Dial 90 for no line assignment system will choose last line used at calling station or prime line if one is assigned to calling station d
37. N 5 Press SPEAKER to end To disable the Do Not Disturb condition repeat the above procedure but press OFF instead of ON NOTE To override a Do Not Disturb condition at another telephone refer to the discussion titled Overriding Calls for details LCD Speakerphone Reference Manual 8 13 Using The Other Telephone Features GCA70 245 8 15 Setting The Volume Control Your telephone has a volume control switch This is a multipurpose control that you can use to set the volume of the ringer the speaker the handset the headset and the group listening mode Your LCD displays the new setting when you press the volume button NOTE Impact 8324S 8324F and 8312S telephones support the optional ICVOL handset The ICVOL is an amplified handset with its own volume control making it useful in noisy environments For ordering information contact your Comdial dealer There are four ringer loudness levels your installer may enable ringer off as well Set them as follows while your telephone is idle press VOLUME UP or VOLUME DOWN once for each change in loudness four different levels available that you desire The ringer sounds once for each change as an example of the current setting Your final change in volume becomes the new default setting and will result in your telephone ringing at that level for all future calls until you change the default by repeating the above procedure There are eight speaker
38. VOLUME UP or VOLUME DOWN to adjust loudness 4 Dial K 5 to hold the loudness at the last setting for all future calls until it is changed again 5 Repeat this procedure in each mode until all default volume levels have been properly set NOTE You may adjust the volume of a call in any mode over speaker headset handset or group listen at any time during the call by pressing VOLUME UP or VOLUME DOWN When the call ends the volume of all future calls is reset to the programmed default setting 8 16 Setting Your Personal Ringing Tones You can choose one of six different ring tones for your telephone when it rings Often when several telephones are located close together each user chooses a different personal ring tone e To select one of the ring tones proceed as follows 1 Press OPTIONS 2 Press NEXT until RING appears 3 Press RING 4 Press UP or DOWN to choose ring tone in display a new tone will sound at each up or down press 5 Press SPEAKER to end The next time your telephone rings you will hear the new ring tone LCD Speakerphone Reference Manual 8 15 Using The Other Telephone Features GCA70 245 8 17 Switching The Dialing Mode Between Pulse And Tone If your local telephone service is pulse rotary dialing your telephone is arranged to dial in this manner when programmed to do so by the installer If you need to send tones during a dialing sequence e g to send bank by phone tones et
39. aiting 4 9 4 10 Overriding A Call lesse 4 9 4 11 Making A Subdued Off Hook Voice Announcement llle ees 4 10 4 12 Using Dial By Name lsseseee eene 4 11 Holding Calls 54325922 a tinti ESEN EVEA TEREE 5 1 5 4 Holding A Call 2 cose RR eee ee tees 5 1 5 2 Using Exclusive Hold 0 0 0 0005 5 2 5 3 Using Directed Hold 00 00 0004 5 2 5 4 Placing A Call in A Parking Orbit 5 3 5 5 Handling Recalled Hold Calls 5 3 6 Transferring Calls cece ec cece cece eeeeeees 6 1 6 1 Transferring Calls oisi eoe RR 6 1 2 Contents GCA70 245 Contents 6 2 Transferring Calls Screened 6 2 6 3 Transferring Calls Unscreened 6 3 7 ConferencingCalls cc ccc ceecccceeceeeeeees 7 1 7 1 Conferencing Calls 2 0 cece ee ete e 7 1 7 2 Making Unsupervised Conference Calls 7 2 8 Using The Other Telephone Features eese 8 1 8 1 Adjusting The Display Contrast 8 1 8 2 Blocking Voice Announce Calls 8 2 8 3 Displaying The Functions Of Your Station s Buttons Button Quety acca een ea ieee FR CER EI en 8 3 8 4 Entering Account Codes esee 8 4 85 Forwarding Calls 00 0 0 eee eee eee 8 5 8 6 Activating The Call Forward Outside System CFOS Feature 0 0 eee 8 6 8 7 Identifying Your Telephone With Th
40. arget number OR Press a line button OR Dial 0 for the Prime line or last used line OR Dial 1 4 Line Group number 3 Dial desired digits 0 9 max 16 digits 4 Press HOLD for Pause or press TAP for Flash 5 Press SPEAKER to end e To deactivate the CFOS feature 1 Press INTERCOM 07 8 6 LCD Speakerphone Reference Manual GCA70 245 Using The Other Telephone Features 8 7 Identifying Your Telephone With Automatic Set Relocation If your installer has equipped your system with automatic set relocation you can move your telephone to another location and be given a choice through a display prompt as to whether you want to keep your previous programming or use the programming in the new location Respond to the prompt according to your need To maintain the extension number and programming features from the old location 1 Connect the telephone line cord to the new jack 2 Note the flashing HOLD light and press the HOLD button while the light is still flashing your telephone immediately assumes the features from the previous location OR do nothing until the HOLD light stops flashing your telephone automatically assumes the features from the previous location For your telephone to assume the extension number and programming features from the new location 1 Connect the telephone line cord to the new jack 2 Note the flashing HOLD light and press the button while the light is st
41. arm report displays After the information has been shown on the display the disappears until another alarm occurs 2 20 LCD Speakerphone Reference Manual GCA70 245 Programming The Attendant Features 2 12 Transferring Calls To The Voice Mail System As the attendant you will not always have time to hand write messages for all of the people in your group Transferring some calls to a voice mail system provides an easy efficient way for callers to record lengthy messages to be retrieved by individual station users later You can program your attendant s telephone so that you will be able to transfer calls to voice mail by pressing a single button known as the Transfer To Voice Mail autodial button e To program a Transfer To Voice Mail autodial button at your telephone 1 Press INTERCOM 2 Dial 1 3 Press programmable button for Transfer To Voice Mail autodial button location 4 Dial 6 5 Dial extension number plus 2 of the voice mail station port 6 Press SPEAKER to end Label button location e To transfer calls to the voice mail system 1 While on a call press preprogrammed Transfer To Voice Mail autodial button 2 Dial extension number followed by 2 of party to receive voice mail message The system will automatically dial into voice mail and direct the message to the appropriate voice mail location for later retrieval 2 13 Transferring Recalls To A Secondary Attendant Telephone
42. ause Night Transfer is a commonly used feature you may wish to program a button to serve as the Night Transfer button To program a Night Transfer Button 1 Press INTERCOM Dial 1 Press one of the programmable buttons Press INTERCOM Dial 0 3 Press SPEAKER to end Ao M GB DO To set the Night Transfer Of Ringing mode simply press the Night Transfer button you have programmed To return ringing to the attendant s station press the Night Transfer button again NOTE When the system is in night transfer mode the intercom light at station 10 and station 12 will flutter with repetitive off periods 2 8 Setting The System Clock You can program the system clock to maintain current date and time information The time and date appear on the LCD speakerphone for display e To set the system clock from the attendant s station 1 Press INTERCOM Dial 0 1 Dial two digits 00 99 for year Dial two digits 01 12 for month Dial two digits 01 31 for day Dial two digits 00 23 for hour Dial two digits 00 59 for minutes Press SPEAKER to end po AO De eee UE 2 14 LCD Speakerphone Reference Manual GCA70 245 Programming The Attendant Features 2 9 Station Message Detail Accounting SMDA Printout If your system is connected to a printer you can command the system to print several different types of reports and to delete all stored SMDA records To print an SMDA report 1 Press INTERCO
43. ay with problems which may be encountered by incompatible features Notwithstanding anything contained in this publication to the contrary Comdial makes no representation herein as to the compatibility of features 2 12 97 GCA70 245 Contents Contents Page l Introducing The LCD Speakerphone sse 1 1 11 Using This Guide 0 00 00 1 1 1 2 Using Your Speakerphone 0004 1 2 1 2 1 Using A Full Duplex Speakerphone 1 3 1 2 2 Speakerphone User Guidelines 1 4 1 3 Knowing The LCD Abbreviations 1 8 1 4 Knowing Your Telephone s Functions 1 10 1 5 Understanding What The Lights Mean 1 12 1 6 Understanding What The Rings Mean 1 13 1 7 Adjusting Your Telephone s Pedestal 1 14 2 Programming The Attendant Features sese 2 1 2 1 Using Chapter Two 0 0 eee esee 2 1 2 2 Creating The LCD Response Messages 2 2 2 3 Direct Inward Station Dialing 2 6 2 4 Naming The System Telephones 2 8 2 5 Setting The Music On Hold Feature 2 12 2 6 Setting The Night Transfer Of Ringing Mode 2 13 2 7 Setting The Night Transfer Button 2 14 2 8 Setting The System Clock 0004 2 14 2 9 Station Message Detail Accounting SMDA Printout llle 2 15 2 10 Storing The System Speed Dial
44. button Dial 7 Dial to choose system provided message System message ASSIST plus name or extension number of station sending message Name or extension is automatically added by system OR Dial 0 9 to choose preprogrammed message see attendant for list of messages If one particular station must always receive message dial extension number of that station otherwise press SPEAKER to end 10 9 Transfer Button Programming This program lets you set up a button to be used for transferring calls to voice mail To assign a transfer to voice mail button 1 2 3 4 5 Press INTERCOM 1 Press the programmable button you want to use Dial 6 Dial extension number Press SPEAKER to end 10 10 LCD Speakerphone Reference Manual GCA70 245 Programming Your Telephone 10 10 Subdued Off Hook Voice Announce SOHVA Button Programming You can program a button at your station that may be pressed to enable the delivery of a SOHVA call With this SOHVA enable button you can decide after hearing a busy signal whether the called party should be interrupted in a SOHVA manner If so you can press the button and complete the SOHVA call To program a SOHVA button 1 2 3 4 Press INTERCOM 1 Press desired programmable button Dial 8 Press SPEAKER to end programming 10 11 Group Listening Button Programming Group listening allows others to listen to a conversation over your te
45. c you can convert to tone while dialing The system will switch back to pulse dialing when you end your call You can store a as part of an automatic dialing number to effect pulse to tone switching where needed e To convert to tone dialing at any time during dialing or while on an active call 1 Press 8 18 Using Background Music If background music is supplied by the telephone system you can turn it on at your telephone speaker Background music automatically turns off during calls and voice announcements e To turn the music on 1 Press OPTIONS 2 Press NEXT 3 Press MUSIC 4 Press ON 5 Press SPEAKER to end the SPEAKER light turns on when background music is on 6 Adjust the loudness of the music with the speaker volume control e To turn the music off 1 Press OPTIONS Press NEXT Press MUSIC Press OFF Press SPEAKER to end the SPEAKER light turns off when background music is off Un A WwW N 8 16 LCD Speakerphone Reference Manual GCA70 245 Using The Other Telephone Features 8 19 Using Toll Restriction Override You can override one station s toll restriction assignment by dialing a programmed four digit TRO code at another station prior to dialing your desired number When you do this the system replaces the toll restriction requirements of the station that you are using with those that match your home station After entering a TRO code at another station you will get your
46. ce Manual 9 1 Using Non Verbal Messaging GCA70 245 9 1 Message Waiting Light and Messaging continued e To turn on the message waiting light at an idle telephone 1 Press MESSAGE For models 8012S and 8024S press INTERCOM then dial 3 2 Dial extension number of station to be alerted The message waiting light of called station will flash e To turn off the message waiting light at a busy or idle station 1 Press MESSAGE For models 8012S and 8024S press INTERCOM then dial 3 2 Dial extension number of station that was alerted The message waiting light of called station will turn off e To turn off the message waiting light during message delivering conversation 1 Press INTERCOM To receive a message at an alert 1 Observe flashing message waiting light 2 Press MESSAGE For models 8012S and 80248 press INTERCOM then HOLD Connection to the station that left message is automatic 9 2 LCD Speakerphone Reference Manual GCA70 245 Using Non Verbal Messaging 9 2 LCD Messaging You can set system supplied messages to be received or displayed by a calling LCD speakerphone These messages give information on your telephone status Get a list of the available messages from the attendant and write them on the blank listing chart on the next page e To turn message on Press INTERCOM 2 Dial 0 2 3 Dial the desired number from your message list The default messages of Back At and
47. ce calls that involve up to five parties including you as the originating party in any combination of outside lines and intercom parties For example you can conference three outside lines and two intercom parties or four outside lines and one intercom party or five intercom parties the combinations are up to you If you are involved in a conference call with two outside lines you can drop out of this established conference call and leave the outside lines in the conference with each other This is known as an unsupervised conference call NOTE When setting up a conference call with outside lines and internal telephones you must call the outside lines first e Toset up a conference call that includes both outside lines and intercom parties outside lines alone or intercom parties alone 1 Make first call 2 Press TRANSFER CONFERENCE call is placed on hold automatically 3 Make next call 4 Press TRANSFER CONFERENCE to establish conference 5 Repeat the last three procedures to add up to two more parties establishing a 5 party conference including yourself e To continue conversation on remaining line after other outside lines have dropped out of conference 1 Press the line button of the remaining party LCD Speakerphone Reference Manual 7 1 Conferencing Calls GCA70 245 e To retrieve a line from hold and bring that party back into the conference 1 Press TRANSFER CONFERENCE 2 Press line button 3
48. e Hold Button Places a line on hold Stores pauses in number sequences during programming Interactive Buttons Provide quick and easy access to system features Provide straightforward button programming without dialing codes the interactive buttons themselves however are not programmable Intercom Button INTERCOM Selects an intercom line Initiates many of the telephone s features Message Waiting Light HOLD button on 8024 8012 dedicated MESSAGE button on 8324S 8324F 8312S Indicates that a message awaits pick up Microphone Opening e Allows handsfree operation of speakerphone speak clearly toward microphone opening Mute Button Keeps the person on the line from hearing your conversation 1 10 LCD Speakerphone Reference Manual GCA70 245 Introducing The LCD Speakerphone Programmable Buttons e Allow you to store numbers for automatic dialing functions Allow you to store telephone extension numbers for Direct Station Selection DSS Indicate which lines are either in use or on hold green light Speaker Sounds distant party s voice Sounds ringing and call progress tones Shift Button e Allows access to autodial numbers programmed under DSS buttons Speaker Button SPEAKER Turns your speaker on or off e Disconnects a call when you are on a handsfree call e Ends or cancels programming Activates group listen feature TAP Button must b
49. e Automatic Set Relocation 0 0005 8 7 8 8 Listening To A Call Over The Telephone Speaker Group Listening 6 0 0 0 eee eee eee eee 8 8 8 9 Making A Call Non Private 0 0005 8 8 8 10 Monitoring a Conversation Between Two Telephones Service Observing 8 9 8 11 Muting Your Telephone 00005 8 9 8 12 Operating Your Telephone As A Departmental Station 8 10 8 13 Sending A Paging Announcement 8 11 8 14 Setting A Do Not Disturb At Your Telephone 8 13 8 15 Setting The Volume Control 004 8 14 8 16 Setting Your Personal Ringing Tones 8 15 8 17 Switching The Dialing Mode Between Pulse And Tone 000005 8 16 8 18 Using Background Music 20005 8 16 8 19 Using Toll Restriction Override 8 17 8 20 Using The Optional Tracker Paging System 8 18 8 21 Using The Auxiliary Jack 0 0 0 0 000000 8 20 Contents 3 Contents GCA70 245 8 22 Understanding The Data Button Light 8 22 8 23 Using The IMIST Module seeseeesss 8 23 8 24 Using The Caller ID Feature 8 24 9 Using Non Verbal Messaging seen 9 1 9 1 Message Waiting Light And Messaging 9 1 92 LCD Messaging zen me reg RR 9 3 9 3 Assist Button Messaging lesse eee 9 4 9 4 Station To Station Messaging sess
50. e transfer can be screened i e you find out who is calling and announce them to the party being called or unscreened i e you transfer the call without identifying the calling party to the called party Central message desk A station that has been assigned to control message waiting lights and deliver messages to other stations in the system Class of Service programming Customized programming of your system by the installer that establishes the basic operating parameters of the system and individual stations D Data Interface Unit DIU This optional unit provides connections for your standard multiline digital telephone and and Industry Standard Telephone IST device such as a FAX machine or answering machine LCD Speakerphone Reference Manual G 1 Glossary GCA70 245 Departmental station operation The operation of stations that are organized into departments Direct Inward Station Dialing DISD This feature allows an outside party to call an intercom station directly without an attendant s assistance Direct Station Selection Busy Lamp Field DSS BLF Using one button to place intercom calls the button is sometimes referred to as a DSS button Busy lamp field or BLF is a term for a light that identifies current call status of DSS station Do not disturb A mode that disables incoming call ringing and intercom calling Dual Tone Multiple Frequency DTMF The tones made by your telephone when you dial Dynam
51. e Button makes a non verbal response to a SOHVA call The response appears in the display of the calling telephone Transfer Conference Autodial Button enables you to pre select telephones to which calls are frequently transferred allowing a single key transfer of calls This is most commonly used to transfer to a voice mail system Subdued Off Hook Voice Announce SOHVA Button allows you to deliver a SOHVA call With this button you can decide after hearing a busy signal whether the called party should be interrupted in a SOHVA manner If so you can press the button and initiate a SOHVA call When you complete the programming of each feature you can press TRANSFER CONFERENCE and then press another programmable button location and dial the next feature button storage code to program another feature After you have finished programming all of the features press SPEAKER to end 10 8 LCD Speakerphone Reference Manual GCA70 245 Programming Your Telephone 10 6 Response Message Programming This program lets you set up a button to be used for making a non verbal response to a SOHVA or an intercom call The response appears in the display of the calling station e To assign a button for non verbal response 1 Press INTERCOM 1 2 Press the programmable button you want to use for message access 3 Dial 5 4 Dial a message number 0 through 9 NOTE The preprogrammed messages are created by the attendant 5 Pr
52. e Features GCA70 245 8 12 Operating Your Telephone As A Departmental Station If your telephone is within a departmental group of telephones you can place your station in either an off duty or a wrap up mode The off duty mode is when you leave your telephone for lunch or for an extended time period and want another department telephone to receive your calls The wrap up mode is when you need time after a call to complete related paperwork and want another department telephone to receive your calls To use the wrap up mode you must program a Do Not Disturb feature button refer to the programming section of this user s guide for details To place your telephone in an off duty mode 1 Press OPTIONS 2 Press NEXT until DND appears 3 Press DND 4 Press ON 5 Press SPEAKER to end Calls will ring at another departmental telephone e To return to on duty mode repeat the above procedure but press OFF instead of ON NOTE When you are in the Do Not Disturb mode and a call comes in from another station your INTERCOM light will flash and your LCD will display the station attempting the call You may choose to pick up the call when you hang up your telephone returns to the Do Not Disturb mode until you turn it off e To place station in wrap up mode 1 Press HOLD 2 Press DND feature button preprogrammed Calls will ring at another departmental telephone e To return to on duty mode repeat the above procedu
53. e Recorder Button 97 External Pager Button 5 Press TRANSFER CONFERENCE 6 Repeatedly press programmable button and dial separate codes repeatedly until all four buttons are programmed if desired OR press SPEAKER to end e Touse a feature button 1 Press desired button to enable mode When you press the button the feature is enabled and you can use the corresponding auxiliary device The display denotes the feature and shows it to be enabled For example when you press the HEADSET button the display shows Headset Enabled and you can operate the telephone with a headset e To disable any active mode press the corresponding feature button to alternate off LCD Speakerphone Reference Manual 8 21 Using The Other Telephone Features GCA70 245 8 22 Understanding The DATA Button Light The optional Data Interface Unit DIU provides connections for your standard multiline digital telephone and an Industry Standard Telephone IST device The DIU enables you to switch between your multiline telephone and an IST device an industry standard telephone FAX machine modem cordless telephone or answering machine When you have DIU either local or remote assigned to your multiline telephone your telephone will have a preprogrammed DATA button labeled DATA by the system installer The DATA LED will provide you with the following visual feedback on the operating status of the DIU DATA LED
54. e are two methods for making an intercom call one causes your voice to sound out at the called telephone and the other causes the called telephone to ring Your system programmer can set the system to deliver either tone first or voice first calling although all systems have tone first as the default condition Keep in mind that whatever the system setting is a called party can set a voice announce block condition at his or her telephone to prevent all voice announce calls The following instructions assume a tone first default setting Any user can change a call to voice signaling for that call simply by pressing the INTERCOM button again after dialing the extension number or by pressing the DSS button again e To manually cause the other telephone to ring tone calling 1 Press INTERCOM 2 Dial extension number called telephone will ring e To tone call automatically 1 Press DSS button called telephone will ring The following instructions assume a voice first default setting Any user can change a call to a tone signaling for that call simply by pressing the INTERCOM button again after dialing the extension number or by pressing the DSS button again e To voice call manually 1 Press INTERCOM 2 Dial extension number 3 Speak your announcement To voice call automatically 1 Press DSS button 2 Speak your announcement LCD Speakerphone Reference Manual 4 7 Making Calls GCA70 245 48 Camping At
55. e call 1 Answer call and press TRANSFER CONFERENCE 2 Dial Extension 3 Press TRACK or dial 01 4 Your display shows park orbit 91 99 and then returns to idle 5 Hang up handset or press SPEAKER to end The Pager Tracker system will transmit orbit dialing code and caller ID information if available to called party s Tracker Pager display Alpha numeric models display 91 through 99 while numeric only models display 91 through 99 e To respond when your Tracker Pager displays park orbit dialing code 1 From any system station press INTERCOM 2 Dial displayed orbit code 91 99 3 Retrieve call If the Tracker paging system does not accept your actions an error tone will sound at your telephone LCD Speakerphone Reference Manual 8 19 Using The Other Telephone Features GCA70 245 8 21 Using The Auxiliary Jack NOTE Only the 8024S telephone has an auxiliary jack On models 8312S and 8324 the optional headset plugs into the handset Jack The auxiliary jack provides an interface for a headset a tape recorder an external ringer or an external pager Any one of these auxiliary devices may be connected by you or by your system installer You must program one of the programmable buttons to serve as an enable disable button for each auxiliary device that is or will be connected to your telephone Only the device displayed in the LCD will be enabled and you can only enable one device at a time T
56. e displayed in the upper half of the LCD If caller s name is available it is displayed in the lower half of the LCD If another call rings in while on a incoming call the second caller s number flashes on the LCD for five seconds The system stores the last caller s number Pressing the HOLD and then SAVED NUMBER REDIAL button causes the system to call back the last caller NOTE If your system installer has not programmed a SAVED NUMBER REDIAL button refer to section 10 4 Storing The Feature Buttons for instructions on programming this button 8 24 LCD Speakerphone Reference Manual GCA70 245 Using Non Verbal Messagin Using Non Verbal 9 Messaging 9 1 Message Waiting Light and Messaging If your telephone is designated as a central message desk by the system or has message wait originate ability you can turn on the message waiting light of any other telephone This lets that telephone user know that you have a message for him You can also turn on the message waiting light at another station when that station is busy or ring not answered using the LCD feature buttons e To turn on the message waiting light at another telephone when that station is busy 1 Hear the busy tone and remain on the line 2 Press NEXT 3 Press MSG 4 Hang up handset e To turn on the message waiting light at another telephone when that station rings with no answer 1 Press MSG 2 Hang up handset LCD Speakerphone Referen
57. e eee eee 8 9 N Naming The System Telephones rennur 2 8 Night Transfer of Ringing Mode Setting The 2 13 Night Transferred Calls Answering 0 0 0 005 3 2 Non Private Calls scceceetare cae D at EUER D 8 8 O Operating Your Telephone As A Departmental Station 8 10 Operating Your Telephone With A DSS BLF Console 2 25 Other Telephone Features Using The 8 1 Overriding A Call 1 ise esee re e vr da 4 9 P Paging Announcement Sending A esses 8 11 Parking Calls 2 eee cgo ies e eid us 5 3 Pedestal Adjusting Your Telephone s 1 14 Personal Ringing Tones Setting Your 8 15 Pick Up Call soc sang eed eee M ew bed eed ee Rem 3 3 Placing A Call In A Parking Orbit 00 02 5 3 Privacy Release coner studio eee Re Re ee 8 8 Programming The Attendant Features 0 2 1 4 Publication Index GCA70 245 Publication Index Page Programming For Automatic Dialing 10 1 Programming Your Telephone 00 00 0000 eee 10 1 Pulse And Tone Dialing 0 0 0 0 cece eee eee ee 8 16 Q Queuing Wwbkdepereeacs bue tene ovr bL pee pene 4 5 Quick Reference Guide Using Your 4 11 2 R Recalled Hold Calls Handling oe RR Rs 5 3 Redialimg i sete eb ee dique Ee dr ert 4 3 Responding To A Subdued Off Hook Voice Announcement
58. e preprogrammed for only one of the following functions Recalls dial tone or activates host system features e Retrieves held calls or last call placed on hold Transfer Conference Button TRANSFER CONFERENCE e Transfers calls Sets up conference calls Volume Control e Regulates the volume of the ringer the speaker the handset the headset and of the group listen feature LCD Speakerphone Reference Manual 1 11 Introducing The LCD Speakerphone GCA70 245 1 5 Understanding What the Lights Mean The lights on your telephone indicate the status of lines features and intercom Next to a Direct Station Select DSS Busy Lamp Field BLF button e Steady red station is in use or in Do Not Disturb e Flashing red station is receiving a call or station is calling you e Fluttering red station to station messaging has been set Next to a line button Steady green line is in use at your station Steady red line is in use at another station e Flashing red a call is coming in on this line e Flashing orange your line is ringing and will be answered when you take the telephone off hook e Winking green line is on hold at your station e Winking red line is on hold at another station e Fluttering green line has recalled from hold at your station e Fluttering red line has recalled from hold at another station Next to a fixed feature or programmable feature button St
59. e two default messages NOTE If you intend to create a response message to a voice announce remember that this is also a message and that it uses one of your message locations e To store the LCD messages l CN DA um u 10 11 12 Write your messages on the chart on page 2 5 each message can have up to 16 characters Use the letter code table on page 2 4 to assign a number to each letter Write these numbers on the chart line beside the message letters Press INTERCOM Dial 0 5 Dial a message location number 1 0 Dial to clear current message Compose your messages by dialing the two digit codes that relate to the letters See the code table on page 2 4 Dial to save message Dial next location number to clear it two digit codes for the message and to save Repeat previous step until all messages are stored Press SPEAKER to end 2 2 LCD Speakerphone Reference Manual GCA70 245 Programming The Attendant Features Example Create the message TAKE MESSAGE and program it into message location number 3 1 Press INTERCOM dial 05 2 Dial 3 3 Dial 81 21 52 32 12 61 32 73 73 21 41 32 TA KE space MES SAGE 4 Dial and press SPEAKER to end 5 When you are finished creating and programming messages fill in the list on page 2 5 of this guide Make a list of the stored messages and their location numbers and give each station user a copy LCD Speakerp
60. eady red the feature is on Steady off the feature is off Next to an INTERCOM button Steady red with a quick flash you are using your intercom e Fluttering red auto redial is in use or system is in night mode station 10 or 12 e Winking red an LCD message is set on your telephone for others to receive when calling e Flashing red another station is calling you 1 12 LCD Speakerphone Reference Manual GCA70 245 Introducing The LCD Speakerphone Above the HOLD button models 8012S and 8024S e Flashing red message awaits pick up e Fluttering red automatic station relocation has been set Next to the MESSAGE button models 8312S 8324S and 8324F e Flashing red message awaits pick up Next to the SPEAKER button On steady with telephone on hook and busy speakerphone mode active e On steady with telephone on hook and idle 2 background music turned on On steady with telephone off hook and busy group listen is active Next to the MUTE button On steady called party cannot hear your conversation Next to the SHIFT button On steady shift mode is activated to allow access to autodial numbers programmed under DSS buttons 1 6 Understanding What the Rings Mean Two short rings intercom call e Single longer ring outside call One short ring burst voice announce Three short ring bursts ring back from a held call callback from
61. ect buttons are three steady tones pressed during autodial or speed dial programming For example if a button has a line assigned to it it is not available as a programmable button and an error tone sounds if it is pressed during programming You can not receive a voice Voice announce block has been activated announce call To cancel if desired dial INTERCOM then 2 LCD Speakerphone Reference Manual 11 1 This page remains blank intentionally GCA70 245 Glossary Glossary A All call paging Paging through the intercoms of all stations in the system Assist button A button that you can program that will let you send a message requesting assistance to the LCD of another telephone Automatic callback System will ring a calling telephone when a busy called telephone becomes idle Automatic dialing or Autodialing Using programmable buttons to store numbers for one or two button dialing Automatic redialing Turning on a program that automatically redials the last number dialed once a minute for 10 minutes c Call forward Designating another telephone to receive intercom calls normally directed to the user s telephone Call park Placing an active call at a particular telephone in system hold park orbit and retrieving it by any telephone Call pickup Answering a call at one telephone when it is ringing at another telephone Call transfer Transferring a call from one station to another Th
62. ephone Features GCA70 245 8 2 Blocking Voice Announce Calls You can prevent voice announcements from sounding over your telephone speaker This feature also blocks subdued off hook voice announcements as well e To block voice announced calls 1 Press OPTIONS 2 Press NEXT 3 Press VAB 4 Press ON 5 Press SPEAKER to end e To un block voice announced calls 1 Press OPTIONS 2 Press NEXT 3 Press VAB 4 Press OFF 5 Press SPEAKER to end To block a SOHVA while you are on a call 1 Press BLOCK 8 2 LCD Speakerphone Reference Manual GCA70 245 Using The Other Telephone Features 8 3 Displaying The Functions Of Your Station s Buttons Button Query You can use the interactive buttons on your LCD speakerphone to access the button query feature With this feature you can cause your station s display to show the function of each of its buttons e To activate the button query feature 1 Press OPTIONS until QUERY appears 2 Press QUERY 3 Press any button and read its function in your LCD speakerphone s display NOTE Use the SHIFT to access autodial numbers that you have stored under DSS buttons 4 Press SPEAKER to end LCD Speakerphone Reference Manual 8 3 Using The Other Telephone Features GCA70 245 8 4 Entering Account Codes If your installer has arranged your system for account code entry to enhance the SMDA reports you may be told to enter an account code before calling a number or a
63. ess SPEAKER to end 10 7 Automatic Redial Programming To program a button on your telephone for redialing calls you make that are either busy or do not answer 1 Press INTERCOM 1 2 Press programmable button 3 Press ff 4 Press SPEAKER to end When you push this programmed button after having made a call that is busy or doesn t answer the system will automatically dial the number every minute for 10 minutes and ring the number for approximately 30 seconds To cancel auto redial simply lift and replace the handset NOTE When the party you are calling in the automatic redial mode answers you must lift the handset to end the automatic redial mode and establish the conversation At anytime thereafter you may revert to the speakerphone mode if your telephone is so equipped LCD Speakerphone Reference Manual 10 9 Programming Your Telephone GCA70 245 10 8 Assist Button Programming With this feature you can program an assist button on your telephone that will let you send a message to an LCD speakerphone By pushing this button you can let a party at another station know with a tone and a station message display that you need assistance with a call Then after receiving the tone and the display message that person can join the call or monitor it through executive override or service observing To program an assist button 1 2 3 Press INTERCOM 1 Press programmable button you want as assist
64. fter answering one Code entry is either forced or voluntary If the codes are forced you must enter the account code to place a call if the codes are voluntary the call will still go through if you do not enter a code pre programmed Emergency numbers will automatically go through even with forced account codes NOTE You can program a button on your telephone that will make the account code entry process quicker if you wish Refer to the programming section of this user s guide for details e To enter account code on an incoming call 1 Press INTERCOM then dial 0 4 call is automatically placed on hold OR press preprogrammed ACCOUNT CODE button call is not automatically placed on hold 2 Dial account code e To enter account code on an outgoing call 1 Press line button the display will prompt for Account Code if programmed to do so 2 Press INTERCOM then dial 0 4 call is automatically placed on hold OR press preprogrammed ACCOUNT CODE button call is not automatically placed on hold 3 Dial account code 4 Listen for dial tone and dial number you are calling NOTE If you hear an error tone after you have dialed your account code check the number for validity 8 4 LCD Speakerphone Reference Manual GCA70 245 Using The Other Telephone Features 8 5 Forwarding Calls You can forward calls that normally ring at your telephone to another telephone for answering You can
65. ging telephone 4 Speak toward telephone to answer call Lift handset if you want privacy LCD Speakerphone Reference Manual 3 3 Answering Calls GCA70 245 3 6 Responding To A Subdued Off Hook Voice Announcement Your installer can program your telephone to receive a Subdued Off Hook Voice Announcement SOHVA a feature that allows an intercom caller to break into your call if you are using the handset Using SOHVA a caller makes an announcement through your handset receiver If you are on a speakerphone call you cannot receive a SOHVA call however you will hear a ring burst and can go off hook to receive a SOHVA call The Subdued Off Hook Voice Announcement consists of several short tone bursts and then a message that you hear in your handset receiver The distant party that you are currently talking to cannot hear the announcement made by the SOHVA caller e You can respond to a SOHVA call in one of two ways Verbally Press and hold MUTE button down and reply by speaking into handset Distant party cannot hear response Release button to return to distant party Non verbally Response Messaging If the announcing station has an LCD speakerphone press MSG message then press HVHLD have them hold TKMSG take a message or CLBK I will call back to send the appropriate message Autodial buttons can be programmed to use any of the 10 attendant programmable LCD messages The message appears in the display of t
66. he headset mode allows you to operate your telephone with a headset instead of as a speakerphone Lifting the handset will turn off the headset and activate the handset External power is required for the equipment i e recorder external ringer or pager used in the following modes NOTE The recorder external ringer or pager requires external power The recorder mode allows you to send your voice and that of the distant party to a tape recording machine NOTE A recording device requires a special peripheral cord for connection See your system installer for details The ringer mode allows an external speaker to sound the ringing of your telephone The pager mode allows an external paging device to sound all voice announcements all call zone paging voice announced intercom calls sent to your telephone CAUTION With the exception of a headset microphone do not connect the audio output of any external device to the auxiliary jack Also do not connect the tip and ring leads of a telephone line to the auxiliary jack Do not connect any devices to the auxiliary jack other than those mentioned above 8 20 LCD Speakerphone Reference Manual GCA70 245 Using The Other Telephone Features e Program the enable disable buttons at any blank programmable button location as follows 1 Press INTERCOM 2 Dial 1 3 Press programmable button 4 Dial a feature code 94 Headset Button 95 External Ringer Button 96 Tap
67. he telephone making the SOHVA announcement and then that telephone is automatically disconnected from your telephone If the telephone to which you attempt to send a non verbal message is not an LCD telephone that station is immediately disconnected from the call You can also block a SOHVA to your station by pressing BLOCK when the SOHVA is initiated The SOHVA call is then disconnected 3 4 LCD Speakerphone Reference Manual GCA70 245 Making Calls 4 Making Calls 4 1 Dialing Manually You can manually dial a number over a selected telephone line Or if your telephone was given a prime line or idle line preference feature when it was installed it will automatically select a line for your use when you lift the handset e To dial an outside number manually 1 Press line button to select line remember selecting a line is not necessary if a prime line or idle line preference feature has been assigned to your telephone and if you lift the handset to begin the call 2 Listen for dial tone 3 Dial number LCD Speakerphone Reference Manual 4 1 Making Calls GCA70 245 4 2 Dialing Automatically This feature provides one or two button autodialing using programmable buttons at which you have previously stored numbers Two levels of number storage are available at each storage location but you cannot put two autodial numbers at one location You can use one or both levels as needed Further a line choice is usua
68. hone Reference Manual 2 23 Programming The Attendant Features GCA70 245 2 14 Digital Voice Announcing DVA continued 12 When finished press SPEAKER to end To change messages repeat procedure and make different selection 2 24 LCD Speakerphone Reference Manual GCA70 245 Programming The Attendant Features 2 15 Operating Your Telephone With A DSS BLF Console The IB64X IB48X and IB24X DSS BLF consoles have additional buttons and status lights that extend the memory button capability of an adjacent companion telephone The buttons can be programmed for automatic dialing speed dial or direct station selection DSS with busy lamp field BLF using the instructions provided previously in this guide When the installer assigns a DSS BLF console to a station port the system recognizes it as such and automatically designates the console buttons as DSS buttons so that you can store numbers at the buttons as you need them The DSS BLF console will not operate in a bridged mode ib64x E34 fe si E cao oe Lr L1 Lc 1 Coo ET a ae cao L1 r CO I p 3 EI Ej pd L E EJ a i Et EL EL a Cao L1 r Lr Lr L Ed i CaO oc Co ol ITE E EI Lr T un ie Ip Lr LE a pn jun cum Cao C E L3 L IT dE ESL
69. hone Reference Manual 2 3 Programming The Attendant Features GCA70 245 Letter Code Table Character Code Character Code Character Code A 21 a 24 SPACE 12 B 22 b 25 17 C 23 c 26 18 D 31 d 34 ic 19 E 32 e 35 27 F 33 f 36 28 G 41 g 44 29 H 42 h 45 1 01 I 43 i 46 2 02 J 51 i 54 3 03 K 52 k 55 4 04 L 53 l 56 5 05 M 61 m 64 6 06 N 62 n 65 7 07 0 63 o 66 8 08 P 71 p 74 9 09 Q 11 q 14 0 00 R 72 r 75 S 73 s 76 T 81 t 84 U 82 u 85 V 83 v 86 W 91 w 94 X 92 x 95 Y 93 y 96 Z 13 Z 16 2 4 LCD Speakerphone Reference Manual GCA70 245 Programming The Attendant Features LCD Message List Location Code Message Letter Codes Back at System Message Call System Message eio uu daeju rim LCD Speakerphone Reference Manual 2 5 Programming The Attendant Features GCA70 245 2 3 Direct Inward Station Dialing The direct inward station dialing DISD feature allows an external party to call an intercom station directly without assistance from the attendant over a line programmed for DISD As the system attendant you may instruct callers to make DISD calls when necessary You may give the caller a DISD line number and the extension number associated with the station he or she is trying to reach Future calls from the ca
70. ial 01 16 for lines 1 16 OR press HOLD then dial 17 24 for lines 17 24 dial 91 94 for line groups 1 4 OR press INTERCOM for intercom line 6 Dial the number to be stored 32 digits maximum press HOLD to store pause if required and press TAP to store flash if required 2 16 LCD Speakerphone Reference Manual GCA70 245 Programming The Attendant Features 7 Press TRANSFER CONFERENCE to program a name Enter digits from the Letter Code Table on page 2 9 to spell name up to 16 characters allowed OR Press TRANSFER CONFERENCE to leave name blank 8 Press TRANSFER CONFERENCE to save the number and name 9 Repeat above steps beginning with choice of storage location to store all speed dial numbers 10 Press SPEAKER to end LCD Speakerphone Reference Manual 2 17 Programming The Attendant Features GCA70 245 System Speed Dial Numbers Record system speed dial here Copy this sheet if you need more record space Loc Number Name Loc Number Name 2 18 LCD Speakerphone Reference Manual GCA70 245 Programming The Attendant Features System Speed Dial Numbers Record system speed dial here Copy this sheet if you need more record space Loc Number Name Loc Number Name
71. ic line button System temporarily assigns a normally unassigned line to an idle line button for certain call handling operations E Exclusive hold Only the telephone placing the call on hold can retrieve it Executive override Breaking into a conversation at a busy called telephone This intrusion is announced by several quick tone bursts over the conversation H Handsfree answer inhibit A telephone can be set to block voice calls sent to it over the speaker Hookflash Action that occurs when the TAP button is pressed Needed for activating host system features Hookswitch The switch on a telephone which when depressed manually or by the handset disconnects a call K Keypad Buttons 0 through 9 gt and used for dialing L Last number redialing Automatically dialing the last number dialed G 2 LCD Speakerphone Reference Manual GCA70 245 Glossary M Messaging Turning on a telephone lamp to let the user know that a message awaits pickup and leaving a message on the display of a telephone that gives information on your status Mute A fixed feature button that keeps a distant party from hearing your conversation This button also lets you adjust the telephone display contrast from light to dark N Night transfer Transferring incoming calls to a particular station s for off hour answering P Personal ringing tones A telephone can be arranged to ring in one of six distinctive tones Prime line
72. ifferent situations and react accordingly when the far end party does not respond However you will discover it is much easier to interrupt the far end talker and have a more natural conversation than you can have with a half duplex speakerphone NOTE Pressing any button mute hold etc on the speakerphone while in full duplex mode causes the system to perform the speech training test again For example if you press MUTE while in full duplex mode when you release the call from mute the system will perform the entire speech training test again LCD Speakerphone Reference Manual 1 3 Introducing The LCD Speakerphone GCA70 245 1 2 2Speakerphone User Guidelines NOTE The speakerphone user guidelines in this section that do not apply to the Impact SCS model 8324F when it is operating in full duplex mode are so noted However when the 8324F is in half duplex mode or in speech training mode all of the following guidelines are applicable Both parties can not talk at the same time You must wait for silence out of your loudspeaker before talking You must stop talking to hear the other party Does not apply to model 8324F when in full duplex mode Background noise may prevent the sound activated switches from operating properly Avoid placing the speakerphone where it will detect sounds from typewriters keyboards printers paging systems and other equipment Speak slightly louder than normal a
73. ill flashing your telephone immediately assumes the features from the new location LCD Speakerphone Reference Manual 8 7 Using The Other Telephone Features GCA70 245 8 8 Listening To A Call Over The Speaker Group Listening You can turn on the telephone speaker while you have the telephone handset lifted if you wish The distant party s voice then sounds over the telephone speaker as well as the handset however only your handset microphone is active e To do this while on a call 1 Press and hold SPEAKER for two seconds OR press pre programmed group listening button e To cancel group listening 1 Press and release SPEAKER to end 8 9 Making A Call Non Private You can make a call non private using a feature button that you have programmed Actual button programming is discussed in a separate section of this user s guide When a call is non private other telephones in the line group can join the call Privacy returns when the call is completed e To do this while on a call 1 Press preprogrammed PRIVACY button 8 8 LCD Speakerphone Reference Manual GCA70 245 Using The Other Telephone Features 8 10 Monitoring A Conversation Between Two Telephones Service Observing If your telephone provides the installer programmed service observing feature you can monitor an on going conversation at another telephone in an undetected manner You can use this feature on hook or off hook You may also make a SOHVA call
74. intercom call Tracker The Tracker optional pager system allows you to send and receive messages to Tracker pagers assigned to station extension numbers TRNS CNF A fixed feature button that allows you to transfer outside calls and set up conference calls Y Voice call A verbal intercom call Voice announce blocking A telephone can be set to block voice calls sent to it over the speaker Z Zone paging Paging through the intercoms of some stations or departments in the system G 4 LCD Speakerphone Reference Manual GCA70 245 Publication Index Index Page A Abbreviations Knowing The LCD sees 1 8 Accessing The Button Levels 2 2 0 0 0 000 cee eee eee 2 26 Account Codes Entering 0 00 0 cece eee ee eee 8 4 Activating The Call Forward Outside System CFOS FO ature PC Side ee Re ete ele ow Wk ee ee E 8 6 Adjusting The Display Contrast 0 00 0 eee eae 8 1 Adjusting Your Telephone s Pedestal 00 1 14 Alarm Reporting System 0 0 eee eee eee 2 20 Answering Calls csie8 65 uere eee En EE n eee ES 3 1 Answering Calls At Monitored Stations 3 2 Answering Intercom Calls 0 00 0 eee eee eee eee ee 3 1 Answering Night Transferred Calls 0005 3 2 Answering Outside Calls 0 20 0 eee eee eee 3 1 Assist Button Messaging leen 9 4 Assist Button Programming llle 10 10 Attendant
75. ition to the LCD speakerphone Depending on system programming the IST device may be used to make outgoing calls and receive incoming calls The functionality of the IMIST module is similar to the optional Data Interface Unit see Section 8 22 Functioning only on a DSU II system the IMIST module does not have its own extension number and does not function simultaneously with the speakerphone NOTE The IMIST module does not provide voltage to light a message waiting light Message waiting lights on devices plugged into the IMIST module will not function If you have any other questions about IST devices refer to GCA70 237 Industry Standard Telephone Station User s Guide NOTE The IMIST module has a separate power supply The wall transformer is a UL and CSA approved Class 2 device operating from 120 Vac 60 Hz 16 watts and provides an output of 24 Vac at 450 mA For replacement order Comdial P N DIU PTR d l oN Power IST Device scs04 IMIST Module LCD Speakerphone Reference Manual 8 23 Using The Other Telephone Features GCA70 245 8 24 Using The Caller ID Feature The number of the calling party will be displayed if your telephone has been assigned Caller ID service and you have one of the following Lines that ring audibly at your station Lines that ring audibly at another station that you answer with call pickup Lines that are transferred to your station Incoming call numbers ar
76. ke place your telephone must have previously been stored stored as a DSS BLF button on the called telephone If your telephone is not stored as a DSWS at the called telephone your messaging call goes to the central message desk if one is programmed The central message desk usually the system attendant takes your message and turns on the message waiting light of the telephone that you originally called e To turn on message light 1 Make intercom call and receive no answer 2 Dial 7 BLF light at called station flutters e To turn off message light 1 Press INTERCOM 2 Dial 7 3 Dial extension number of telephone DSS BLF light turns off 9 4 LCD Speakerphone Reference Manual GCA70 245 Using Non Verbal Messaging e If you are the recipient of a station to station message reminder a BLF light is fluttering answer it as follows 1 Press DSS button associated with lighted BLF light LCD Speakerphone Reference Manual 9 5 This page remains blank intentionally GCA70 245 Programming Your Telephone Programming 1 Your Telephone 10 1 Programming For Automatic Dialing e Automatic dialing is a feature that lets you dial lengthy numbers using one or two buttons store frequently used feature codes store intercom extension numbers of frequently called telephones e You can store numbers for automatic dialing at the following locations at any programmable button that is not now a
77. lable If interactive buttons are inadvertently programmed you can retrieve their functions by pressing INTERCOM 1 then press the interactive button and dial 91 92 or 93 from left to right LCD Speakerphone Reference Manual 10 5 Programming Your Telephone GCA70 245 10 4 Storing The Feature Buttons If you find that you are using certain miscellaneous features often access buttons may make operation easier Create access buttons as you need them Account Code Button allows you to enter an account code for call record purposes Automatic Call Back Camp On Button arranges the system to ring your and another s telephones as soon as their telephone becomes idle Call Forward Button provides one button forwarding of all of your calls to another telephone Call Park Orbit Button places a call in a system hold for pick up Do Not Disturb Button prevents other telephones from ringing your telephone Page Button provides one button access to paging Privacy Button teleases privacy for current call Saved Number Redial Button redials saved last dialed number Voice Announce Block Button blocks voice announcements 10 6 LCD Speakerphone Reference Manual GCA70 245 Programming Your Telephone To create these feature access buttons proceed as follows Press OPTIONS Press NEXT until FEAT appears Press FEAT Press NEXT repeatedly until desired feature choice is displayed A PF op m Press one
78. lephone speaker while allowing the distant party to hear only that conversation that is sent through the handset speaker To program a group listening button 1 2 3 Press INTERCOM 1 Press programmable button Dial 98 Press SPEAKER to end LCD Speakerphone Reference Manual 10 11 This page remains blank intentionally GCA70 245 11 Troubleshooting Your Telephone Troubleshooting Your Telephone 11 1 Using Your Troubleshooting Guide Should your Impact or Impact SCS telephone fail to operate properly or if you do not understand why it is operating in a certain manner review the following Troubleshooting Guide for help SYMPTOM POSSIBLE CAUSE INTERCOM light is Your messaging is set Dial flashing INTERCOM then 0 2 and hang up MESSAGE light models Another telephone has activated your 8312S 8324S message waiting light or Press MESSAGE or INTERCOM and HOLD light models 8012S then HOLD to retrieve message This 8024S is flashing action will call the party who activated light Once you have received message party who activated light while still talking to you must press INTERCOM to turn off the light MUTE light is on MUTE is activated To cancel press MUTE SPEAKER light on steady Background music feature activated even though you may not have background mustic provided Dial INTERCOM then 1 and hang up to cancel Error Tone May occur when incorr
79. ller to a specific party will not have to be serviced at the attendant s station although a ring no answer or busy condition at the called party s station will result in the system s handling the call in another manner described below When a caller makes a DISD call from an outside line he or she will initially hear ringing The system will answer the call with a DISD continuous dial tone the caller can then dial an extension number e f called station is idle a tone is sounded and called station rings e If the call is answered by another station user the caller can ask for transfer to desired station e If ringing stops and dial tone sounds again the caller can dial another extension number e f called station has call forward feature set forward station rings If called station is busy call is placed on hold and camped on at busy station If camp on is not answered within a transfer recall timeout period busy tone is given followed by a DISD dial tone 2 6 LCD Speakerphone Reference Manual GCA70 245 Programming The Attendant Features NOTE The system will return the caller to DISD dial tone two additional times and then drop the line e If called station is busy but is part of a hunt group DISD call is routed to idle station in hunt group if available otherwise the call is camped on at dialed station Hunt group is followed when caller hears ringing but receives no answer e If an invalid extension number
80. lly stored as part of an autodial number so that line selection is automatic with autodialing Actual button programming is discussed in Chapter Nine of this user s guide Speed dialing is autodialing using the keypad buttons There are two types of speed dial numbers 1 numbers that you store for your own use personal speed dial numbers and 2 numbers that are stored by the system attendant for everyone s use system speed dial numbers To automatically dial an autodial number 1 Press preprogrammed button line selection is usually a part of the stored autodial or speed dial number OR press SHIFT then press preprogrammed button to choose number stored as a second choice at that button To dial a personal speed dial number from an idle telephone 1 Dial speed dial number 0 9 To dial a system speed dial number from an idle telephone 1 Press and then dial system speed dial number 01 99 NOTE If you manually choose a line for dialing press HOLD before using a speed dial If you place a call on hold prior to using your speed dial pause several seconds before you press the speed dial button if you immediately press the speed dial button the system will choose the line that you have on hold to place your speed dial call 4 2 LCD Speakerphone Reference Manual GCA70 245 Making Calls 4 3 Redialing If the last number you have called is busy or is not answering you have several options
81. loudness levels Set them for the current call as follows while on a call press VOLUME UP or VOLUME DOWN once for each change in loudness eight different levels available that you desire There are eight handset loudness levels on all telephone models On the 8012S and 8024S models the installer can program up to 13 different settings Set them for the current call as follows while on a call press VOLUME UP or VOLUME DOWN once for each change in loudness that you desire There are eight headset loudness levels on all telephone models On the 8012S and 8024S models the installer can program up to 13 different settings Set them for the current call as follows while on a call press VOLUME UP or VOLUME DOWN once for each change in loudness that you desire There are eight group listening loudness levels Set them for the current call as follows while on a call press VOLUME UP or VOLUME DOWN once for each change in loudness eight different levels available that you desire 8 14 LCD Speakerphone Reference Manual GCA70 245 Using The Other Telephone Features When you change the loudness that change remains in effect until you change it again referred to as default setting e Set the speaker headset handset or group listening loudness for all future calls using the following steps 1 Press INTERCOM 2 Choose speaker headset handset or group listen mode to be affected 3 While in that mode press
82. nally GCA70 245 A Appendix A Quick Reference Guide Quick Reference Guide This quick reference guide provides you with a list of the feature dialing codes used on the mpact digital telephone system Feature To Turn On To Turn Off Account Code Programmed Button or INTERCOM 04 Assist Programmed Button Attendant INTERCOM 0 Automatic Callback INTERCOM Ext 6 INTERCOM 6 Background Music INTERCOM x 1 INTERCOM 1 Call Forwarding All Calls INTERCOM 5 INTERCOM 5 Personal Calls INTERCOM 05 INTERCOM 05 CFOS DSU II INTERCOM 07 INTERCOM 07 Call Pickup INTERCOM 4 plus INTERCOM Directed Ringing Ext Group INTERCOM 4 Call Park INTERCOM 91 99 91 99 to retrieve Call Waiting INTERCOM EXT 01 Hang Up Directed Hold INTERCOM 90 Ext INTERCOM 90 Executive Override INTERCOM Ext 03 Hookflash Code INTERCOM 04 LCD Messaging INTERCOM 02 0 9 INTERCOM 02 SPKR Quick Reference 1 Quick Reference Guide GCA70 245 Feature To Turn On To Turn Off Line Group 1 INTERCOM 9 Line Group 2 INTERCOM 81 Line Group 3 INTERCOM 82 Line Group 4 INTERCOM 83 Line Group Queue INTERCOM grp code INTERCOM 8 8 Message Waiting INTERCOM 3 Ext INTERCOM 3 Ext Night Answer INTERCOM 80 Paging Zone 1 Paging INTERCOM 84 Zone 2 Paging INTERCOM 85 Zone 3 Paging
83. nd with a clear authoritative voice For the microphone to best detect your voice speak within three feet of it and face the telephone e Raising the volume of the loudspeaker makes it easier for the sound activated switches in your telephone to select the distant party s voice Lowering the volume of the loudspeaker makes it easier for the switches to select your voice Since the system takes several seconds to provide the best switching constant sound patterns such as elongating your words and playing externally supplied music may prevent the sound activated switches from operating properly Place the telephone on a hard surface and away from table edges Do not place the telephone in corners or enclosures Do not let obstructions come between you and the microphone Rooms with hard flat surfaces that reflect sound may affect the sound activated switches If you are using a handset and the other party is using a speakerphone avoid breathing heavily into your microphone Avoid other sounds that may affect the distant telephone s sound activated switches n some situations such as when either you or the distant party are in a noisy environment you may have to lift your handset to ensure a clear conversation 1 4 LCD Speakerphone Reference Manual GCA70 245 Introducing The LCD Speakerphone When both you and the distant party use speakerphones the sound activated switches can occasionally detect both voices
84. ne that appears on your telephone 1 Press HOLD 2 Press line button of busy line 3 Hear short tone 4 When the line is free your telephone sounds five short ring bursts telling you that you can use your line Lift handset to answer If you no longer need the line ignore the ring burst LCD Speakerphone Reference Manual 4 5 Making Calls GCA70 245 4 6 Displaying Call Cost Timer If the installer programs your LCD speakerphone to display call costing you can press the COST button on display to show the cost of the current call If your system has not been configured with call costing the button will show up as TIMER and will display the running time of the current call e To display the cost of current call if your system is set for call costing 1 After making call press COST button display will show cost of current call To display the running time of current call if your system does not have call costing 1 After making call press TIMER button display will show running time of current call NOTE When telephone is idle pressing the HOLD button will display call Time for the last call and pressing the HOLD twice will display call cost for the last call 4 6 LCD Speakerphone Reference Manual GCA70 245 Making Calls 4 7 Making Intercom Calls You can dial an intercom call manually from the keypad or automatically using a direct station select DSS button that you have previously programmed Ther
85. nes apply to these telephones 1 2 LCD Speakerphone Reference Manual GCA70 245 Introducing The LCD Speakerphone 1 2 1Using A Full Duplex Speakerphone The Impact SCS 8324F speakerphone uses the latest full duplex speakerphone technology Full duplex technology enables both parties on a speakerphone call to speak simultaneously half duplex speakerphones allow only one person to speak at a time The 8324F will operate in either full duplex or half duplex mode depending on the current line conditions For example satellite calls or calls with a delay involved may prevent the telephone from operating in full duplex mode At the beginning of each call the telephone must perform a speech training test To achieve optimum performance from the full duplex speakerphone Comdial recommends that each user in turn speak about 10 consecutive words to allow the telephone to train itself Note that during the speech training test the speakerphone is operating in half duplex mode Depending on the telephone line conditions and the type of speakerphone at the other end it may not be possible for the 8324F to operate in full duplex mode If the speakerphone at the other end is a half duplex speakerphone and both parties are in speakerphone mode the half duplex speakerphone is the controlling factor preventing the 8324F from operating in full duplex mode When using a full duplex telephone you must be aware of these d
86. ng Dial three digits for the first three letters of the name you want to locate for example dial 266 for Comdial The display shows the first existing name match to the dialed digits or shows a No Match message if the system can not find a match If the display says No Match press PREV or enter three new digits to select a new name Press NEXT to display the subsequent names in the list until you reach the name you need OR press ALL to view the name list from the beginning Press DIAL to call the displayed name LCD Speakerphone Reference Manual 4 11 This page remains blank intentionally GCA70 245 Holding Calls 5 Holding Calls You can place a call on hold and pick it back up a short time later With a regular hold you can pick up the held call or another user can pick it up at another telephone if that telephone shares the held call line with your telephone With an exclusive hold condition you must pick the held call up at your telephone as no other telephone has access to it You can also answer and place on hold a call that is on a line that does not appear at your telephone a call that is parked or transferred to you for instance You can even place a call on hold at another telephone or on hold in the system so that anyone can answer it After a call has been on hold for the period of time set by the installer of your system the system will cause three short ring bursts to sound
87. ngle ring bursts and observe a flashing light answer the call as follows 1 Press button of ringing line if flashing light is red 2 Speak toward the telephone lift handset if privacy is desired OR lift handset if light is orange 3 2 Answering Intercom Calls An intercom call is one that is made from one system telephone to another An intercom party can call you through your speaker instead of ringing your telephone or an intercom party can ring your telephone if they desire intercom ringing sounds two short ring bursts You can block voice calls See the discussion titled 8 2 Blocking Voice Announced Calls for details if you wish to use this feature e When you hear a short tone burst followed by a caller s voice 1 Speak toward the telephone to answer Lift handset if privacy is desired e When you hear intercom ringing two short ring bursts 1 Press INTERCOM to talk Lift handset if privacy is desired LCD Speakerphone Reference Manual 3 1 Answering Calls GCA70 245 3 8 Answering Calls At Monitored Stations Your system may provide a station monitoring feature which allows you to monitor the status idle ringing or busy at other stations If your telephone has this feature a BLF light will flash whenever a DSS station is ringing In this case you can answer a call at a ringing DSS station by pressing the DSS button e To answer a call at a monitored telephone 1 Note flashing BLF light 2 Pre
88. ntionally GCA70 245 Transferring Calls 6 Transferring Calls 6 1 Transferring Calls You can transfer calls from one station to another in one of two ways If you first identify the caller to the party to receive the transfer thus giving that user the opportunity to prepare for the call you have made a screened transfer If you transfer the call without first announcing it you have made an unscreened transfer If the telephone to which you are transferring the call is busy you must recover the call yourself or take one of several options that may be available at your telephone Also if a transferred call is not answered after a certain length of time as set by the system it recalls to your telephone Again there are several options that you have available for servicing the returning call see the following pages for more transferring information LCD Speakerphone Reference Manual 6 1 Transferring Calls GCA70 245 6 2 Transferring Calls Screened To screen and transfer a call to another telephone in the system 1 Answer call 2 Press TRANSFER CONFERENCE call is automatically placed on hold 3 Dial extension number of telephone to receive transfer or press DSS button for that extension 4 When intercom party answers announce call 5 Press SPEAKER to disconnect or hang up Intercom party then has the call e Ifthe intercom party is busy take one of the following steps if made available at your
89. o disable it when you do not wish to receive paged messages and when you leave your station at the end of your day To enable a Tracker Pager at your station 1 Press INTERCOM 2 Dial 06 e To disable a Tracker Pager at your station 1 Press INTERCOM 2 Dial 06 e To send a call back message to someone s Tracker Pager after receiving a ring no answer 1 Make an intercom call to someone and receive no answer 2 Press preprogrammed TRACK button or dial 01 3 After your station returns to idle hang up handset or press SPEAKER to end The Pager Tracker system will transmit your station extension number to called party s Tracker Pager display Some models will also display your station name if the system is programmed to include station names If the Tracker paging system does not accept your actions an error tone will sound at your telephone 8 18 LCD Speakerphone Reference Manual GCA70 245 Using The Other Telephone Features To send a call back message to someone s Tracker Pager without first calling them 1 Press INTERCOM 2 Dial 01 3 Dial station extension number 4 Hang up handset or press SPEAKER to end The Pager Tracker system will transmit your station extension number to the caller s Tracker Pager display Some models will also display your station name if the system is programmed to include station names e To park a call and have Pager Tracker tell someone to retrieve th
90. o place Telephone __ pond Pad First Notch Second Notch Third Notch ting Ar Ut Supporting Arm EN For Highest Position PEDO1 Pedestal Base 1 14 LCD Speakerphone Reference Manual GCA70 245 Programming The Attendant Features 2 Programming The Attendant Features 2 1 Using Chapter Two The main system operator or attendant should be familiar with all of the information contained in this chapter It is user friendly and designed with both the attendant and the station user s needs in mind If you are the system attendant you should closely study this chapter before you begin operating the system Within this chapter you will find helpful information on programming all of the special features on your telephone that are unique to attendant station operation and you will also find information on the LCD s and their meanings NOTE If possible read all of this chapter before you attempt to operate your telephone system LCD Speakerphone Reference Manual 2 1 Programming The Attendant Features GCA70 245 2 2 Creating The LCD Response Messages When you are busy or are away from your desk you can set a message at your telephone that will be received by any LCD speakerphone within your system Your system provides two default messages Back at and Call In addition you can add eight customized messages or you can create up to ten messages if you choose not to use th
91. own prime line or idle line preference and its accompanying toll restriction assignment You then have 15 seconds to dial an outgoing call Once you have hung up from a call you have 15 seconds to make another call without re entering your TRO code If you transfer a TRO call or place it on hold and pick it up at another station the call belongs to the new station e To use TRO at a station 1 Press INTERCOM 2 Dial 6 3 Dial your station extension number 4 Dial your TRO code number TRO code is not displayed instead an is shown 5 Within 15 second timeout period dial desired outgoing line number 6 Hang up handset or press SPEAKER to end call You will have 15 seconds in which you can make another call without re entering your TRO code Toclear the TRO code Press INTERCOM 2 Dial 6 3 Press SPEAKER LCD Speakerphone Reference Manual 8 17 Using The Other Telephone Features GCA70 245 8 20 Using The Optional Tracker Paging System The optional Tracker paging system allows you to send and receive messages on Tracker Pagers assigned to station extension numbers The Tracker system will also park calls in orbit for retrieval by the paged party The type of message that the system delivers either alpha numeric or numeric only is dependent upon the Tracker Pager model in use at the station If your station includes a Tracker Pager you must enable it for your use Further it is a good practice t
92. r dial plus your call back number followed by another to page your party 2 22 LCD Speakerphone Reference Manual GCA70 245 Programming The Attendant Features Drop message Thanks for calling Acme good bye e Storing DVA messages 1 Press INTERCOM then dial 08 2 Choose the message style Dial 1 for DISD message style Dial 2 for DCD message style 3 Select DVA station ports 4 Dial 10 57 or press C10 C57 LED On Selected Then press 5 Press to erase all four messages 6 Dial code for message type you wish to record Dial 5 to record day answer message Dial 6 to record night answer message Dial 7 to record recall message Dial 8 to record drop message Dial 9 to stop recording 7 Read the message aloud into the telephone handset mouthpiece Note the length of time for the message Remember the maximum allowed time for messages is two minutes OR Start the audio tape recorder and play the pre recorded message 8 Press and repeat steps 5 7 for each message 9 Dial code to listen to your recorded messages Dial 1 to play day answer message Dial 2 to play night answer message Dial 3 to play recall message Dial 4 to play drop message Dial 9 to stop playback 10 To erase all four messages press 11 To record or play messages for another DVA press and repeat steps 2 8 Continued on next page LCD Speakerp
93. re 8 10 LCD Speakerphone Reference Manual GCA70 245 Using The Other Telephone Features 8 13 Sending A Paging Announcement There are several ways to make a public announcement to all or a portion of your location Your system might be arranged with an external paging unit that you access by pressing a line button or by dialing a special code This unit sounds the announcement over an external speaker unit Your system may provide an all call or a zone page feature that you access by dialing special codes This arrangement sounds the announcement through the telephone speakers All call sounds the announcement through all telephones while zone paging sounds it only through those telephones located in a specific area Check with your system administrator to determine the type of paging that you should use and the method that you should use to access it NOTE You can program a special all call zone paging button if you need it for quick access to the feature See the programming section of this user s guide for details e If your system provides an external paging unit 1 Lift handset 2 Press INTERCOM then dial extension number of station equipped and enabled for paging see programming section of this user s guide OR press paging button assigned by the installer OR dial INTERCOM 89 for special paging port 3 Make announcement 4 Hang up to end LCD Speakerphone Reference Manual 8 11 Using
94. ss DSS button 3 Speak toward telephone to answer call Lift handset if privacy is desired NOTE If you place the call on hold or if you transfer it to another telephone the BLF light turns off You can retrieve the call if necessary by pressing TAP 3 4 Answering Night Transferred Calls The system attendant can take action that transfers incoming calls to a particular station or stations for off hour ringing See section titled Using Your Telephone to Transfer Calls After the attendant has set up this feature you can answer an outside call when it rings anywhere in the system e When you hear ringing 1 Press INTERCOM 2 Dial 8 0 3 Speak toward telephone to answer call Lift handset if privacy is desired 3 2 LCD Speakerphone Reference Manual GCA70 245 Answering Calls 3 5 Making A Call Pick Up Often several telephones are arranged together in a user group by the system installer If your telephone is so arranged you can answer calls that are ringing at other stations within your particular group Also you can answer a call that is ringing at any telephone in the system if you know the telephone s extension number To answer a call that is ringing within your group Press INTERCOM 2 Dial 4 3 Speak toward telephone to answer call Lift handset if you want privacy To answer a call that is ringing at any telephone in the system Press INTERCOM 2 Dial K 4 3 Dial extension number of rin
95. ssigned as a line button or other feature by the system administrator or installer ona secondary level under a DSS button however you cannot store a number in place of a DSS stored there at the keypad numbers 0 9 LCD Speakerphone Reference Manual 10 1 Programming Your Telephone GCA70 245 10 1 Programming For Automatic Dialing continued The outside numbers and feature codes are commonly referred to as autodial numbers when they are stored at the programmable button locations however they are referred to as personal speed dial numbers when they are stored at the 10 keypad number locations The intercom extension numbers are referred to as direct station selection DSS numbers Plus the light associated with the DSS button is referred to as the busy lamp field BLF light e Before you begin programming write down 1 INTERCOM or outside line you will use to access the number 2 The telephone number extension number or feature code you are storing As you program numbers fill in the identification strips on your telephone You can fill out the charts on the next page if you wish for a personal record of your stored numbers NOTE The telephone system allows only one autodial number at a programmable button however you can store an autodial number or feature code at a second level of a location where a DSS is already stored just repeat the programming procedure 10 2 LCD Speakerphone Reference Man
96. t Using The Other Telephone Features Chapter Nine Using Non Verbal Messaging Chapter Ten Programming Your Telephone Chapter Eleven Troubleshooting Your Telephone For your convenience a quick reference guide a glossary and an alphabetical index are included in the back of this user s guide NOTE Throughout this book all references to fixed buttons are printed in upper case bold type for example Press the INTERCOM button All references to interactive buttons are printed in upper case bold italic type for example Press the OPTIONS button LCD Speakerphone Reference Manual 1 1 Introducing The LCD Speakerphone GCA70 245 1 2 Using Your Speakerphone When using your speakerphone the microphone and loudspeaker are farther away from you than when you use a handset Both the signal from the loudspeaker and the signal to the microphone must be strengthened When microphones and loudspeakers are close together such as in a speakerphone additional amplification typically generates a ringing sound public address systems do this if the volume is too high or the microphone is too close to a loudspeaker NOTE The 8324F speakerphone can function in the full duplex or half duplex mode Both sets of guidelines section 1 2 1 and section 1 2 2 are applicable to the 8324F The 8012S 8024S 8324S and 8312S speakerphones only function in the half duplex mode only section 1 2 2 Speakerphone User Guideli
97. telephone by installer programming press RECON to return to the call yourself press SOHVA to allow you to tell the intercom party that a call awalts press CAMP to camp on to that station press OVER to allow you to join the intercom party s current conversation 6 2 LCD Speakerphone Reference Manual GCA70 245 Transferring Calls 6 3 Transferring Calls Unscreened To transfer an unscreened call to another telephone in the system 1 Answer call 2 Press TRANSFER CONFERENCE call is automatically placed on hold 3 Dial extension number of telephone to receive transfer or press DSS for that extension 4 Press SPEAKER to disconnect or hang up Intercom party then has the call NOTE Unscreened transfers camp on at busy telephones and wait to be answered Each call automatically rings the telephone as soon as it becomes idle e fa transferred call is not answered and then returns to your telephone you can take one of the following steps press SEND to re transfer the call press HOLD to place the call on hold at your telephone press ANS to return to the call LCD Speakerphone Reference Manual 6 3 This page remains blank intentionally GCA70 245 Conferencing Calls 7 Conferencing Calls 7 1 Conferencing Telephones Together When your telephone is joined together with several other telephones on the same call the effect is called conferencing You can make conferen
98. u can send a call waiting tone to a busy telephone and wait on the line for an answer e To camp on when you hear a busy signal 1 Press NEXT then press CWAIT 2 Remain on line awaiting a reply 3 The called party will hear a short tone burst They can either place their current call on hold or hang it up and then answer your call 4 10 Overriding A Call If the telephone you have called is busy you can break into the conversation at that telephone if the installer programmer has enabled the executive override feature at your telephone You can also override a Do Not Disturb condition at another telephone if the installer programmer has enabled the DND override feature at your telephone e To perform an executive override 1 Make call and hear a busy signal 2 Press NEXT then press OVER several short tone bursts will be heard by all parties 3 Join in progress call e To override a Do Not Disturb condition at another station 1 Press OVER to disable the Do Not Disturb condition at the called station 2 Speak your announcement if in voice first mode or hear ring back tone if in tone first mode LCD Speakerphone Reference Manual 4 9 Making Calls GCA70 245 4 11 Making A Subdued Off Hook Voice Announcement SOHVA You can make a voice announcement to another station that is off hook and busy on a call if the system is arranged to provide this feature Your telephone provides a SOHVA button for your use
99. ual GCA70 245 Programming Your Telephone Autodial Numbers 13 14 15 16 17 18 19 20 21 22 23 24 OINARRI UIN L j um LT N Personal Speed Dial Numbers Keypad Buttons 0 5 1 6 2 7 3 8 4 9 LCD Speakerphone Reference Manual 10 3 Programming Your Telephone GCA70 245 10 2 Storing Autodial And Speed Dial Numbers e To store an outside number or a feature code as an autodial or speed dial number follow the display prompts and proceed as follows 1 Press OPTIONS 2 Press NEXT until ADIAL and SDIAL is displayed 3 Press ADIAL to choose autodial programming or SDIAL to choose speed dial programming 4 Press programmable button or keypad button to choose storage location 5 Press line button to dial out on or press INTERCOM OR if your system provides line groups dial 1 2 3 or 4 for line group 1 2 3 or 4 or dial 0 to have the system automatically choose line for you 6 Dial any number up to 16 digits long include and if needed NOTE You may need a pause between numbers to compensate for differences in response time between your system and the host system ask your attendant about this To store a pause press HOLD then continue dialing If your system is behind a host system that needs a hookflash to access a feature press TAP to store a hookflash then continue dialing Also you ma
100. umber Group 4 4 HOLD Hold 5 1 HVHLD Have Hold 3 7 INT Intercom Calling 4 12 L followed by last number Line 5 1 Last No Saved Last Number Saved 4 3 LIGHT Light Contrast 7 1 MUSIC Background Music 7 17 MSG Message 3 7 NEXT Next Display 4 9 1 8 LCD Speakerphone Reference Manual GCA70 245 Introducing The LCD Speakerphone LCD Screen Feature Section OVER Override 4 10 P followed by last number Port 7 6 PERS Personal 7 5 PREV Previous Display 7 1 RECALL Recall 5 5 RECON Reconnect 6 1 RING Ring Tone 7 15 S followed by last number Station 5 1 SAVE Save Number 4 3 SDIAL Speed Dial 9 2 SEND Send Transfer 6 1 SET Set 7 5 SOHVA Subdued Off Hook 4 11 Voice Announce TIMER Timer 4 6 TKMSG Take Message 3 7 VAB Voice Announce Block _ 7 2 Voice Ann Block Voice Announce Block 7 2 LCD Speakerphone Reference Manual 1 9 Introducing The LCD Speakerphone GCA70 245 1 4 Knowing Your Telephone s Functions The LCD speakerphone provides many versatile features for your use Refer to the following list for the features and their functions Alphanumeric Display Liquid Crystal Display LCD e Displays time day and date Keeps you apprised of the status of your telephone Provides programming prompts Auxiliary Jack 8024S only Allows you to connect a headset an external ringer a tape recorder or an external paging amplifier to your telephon
101. where it can be answered at any telephone in the system parking a call in orbit 1 While on the call press INTERCOM 2 Dial code for park location orbit 91 99 for orbit 1 9 3 Remember the code for later use or make it known to those who need to know in order to retrieve the call Toretrieve a call that was placed on hold in the system parked 1 From any station press INTERCOM ff 2 Dial code for orbit 1 9 91 99 5 5 Handling Recalled Hold Calls After a call has been on hold for the period of time set by the installer of your system the system will cause three short ring bursts to sound at your telephone and the flash rate of the line button becomes faster If the call is on exclusive hold it will revert to manual hold after the hold recall time period If the call is parked on hold either at another phone or in orbit within the system it will also revert to manual hold after the hold recall time period When calls on exclusive hold or calls parked on hold revert to manual hold you will hear three short ring bursts Calls that revert to manual hold can be picked up from any phone in your line group e Ifa line was placed on manual hold exclusive hold directed hold or park orbit and that line is recalling 1 Press HOLD to place the call on hold at your station and restart HOLD timer OR press ANS to retrieve the call LCD Speakerphone Reference Manual 5 3 This page remains blank inte
102. y need to erase the typed digits appearing in your display to correct them If you do press BKSP once for each digit to be removed Press SAVE to store number Press next location button and store next number Repeat previous step until all numbers are stored OR press SPEAKER to end To store a system feature access code instead of an outside number follow the above procedure except do not make a line selection before dialing the number Instead dial the access code for the feature after selecting the button location For example to program a group call pick up button press the programmable button press INTERCOM dial 4 then press SAVE 10 4 LCD Speakerphone Reference Manual GCA70 245 Programming Your Telephone 10 3 Storing A DSS Number NOTE You cannot store more than one DSS number at a programmable button location however you can store a feature code or autodial number at a second level for a button location that already has a programmed DSS e To store an intercom extension number as a DSS number proceed as follows 1 Press OPTIONS Press NEXT until DSS appears Press DSS Dial extension number 2 3 4 Press programmable button to choose location 5 6 Press next location button and store next DSS number 7 Repeat the previous step until all DSS numbers are stored OR press SPEAKER to end Do not attempt to program interactive buttons doing so can cause features to be made unavai

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