Home

Trane CAB-PRC001-EN Electric Heater User Manual

1. gt Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 Telephone features 149 Naming a telephone or a line You can assign names to identify external lines target lines and your co workers telephones During a call the name if programmed is shown on the telephone display instead of the external line number or internal telephone number of the caller Step by step instructions for adding or changing the name of a telephone or a line are in Changing the name of a telephone on page 20 Telephone names and line names can contain both letters and numbers but cannot be longer than seven characters You cannot use the and symbols Tip You can give the same name to two or more telephones or to a telephone and a line in your system To avoid confusion avoid such duplication Use initials abbreviations or even nicknames to give each telephone a unique name If automatic telephone relocation is turned on the name and internal number of a telephone are saved if the telephone is moved within your system Moving telephones You may be required by law to report any telephone moves to your local telecommunications carrier or 911 service provider For further details consult your local carrier your local 911 service provider and or your local telecommunications service provider If automatic telephone relocation is
2. Customizing your telephone 123 M7100 telephone button defaults For all templates the one programmable button on the M7100 telephone is M7208 telephone button defaults The default button assignments for the M7208 telephone depend on the template applied blank blank blank blank blank blank PBX DID blank Call Fwd Linecxx gt Call Fwd blank Speed Dial Transfer Speed Dial blank Last No blank Last No _ blank Saved No _ blank Saved No blank Conf Trans blank Conf Trans blank Transfer blank Transfer _ blank DND blank DND blank Pick Up blank Pick Up blank Voice Call_ blank Voice Call _ blank Page blank Page blank Intercom __ blank intercom blank Intercom __ blank intercom Square Centrex Hybrid PBX DID Line 1 Line lt xx gt Line 1 Pick Up Line lt xx gt Line 2 Transfer Line pool Transfer Transfer Last No Last No Last No Last No Last No Page Link Page Page Page Conf Trans Conf Trans Conf Trans Conf Trans Conf Trans Speed Dial Speed Dial Speed Dial Speed Dial Speed Dial P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 124 Customizing your telephone Intercom Intercom __ Intercom Intercom __ Intercom
3. Intercom __ Intercom Intercom Intercom Intercom Tips The default Page button activates the External Page option Je Moving line buttons Feature 8 1 J You can move external lines to different buttons on your telephone to arrange your lines in the way that makes the most sense to you You cannot move intercom answer or Handsfree Mute buttons onto a CAP module 1 Press Feature 8 J 1_J 2 Press the button you want to move the line from 3 Press the button you want to move the line to Displays Exchanged The two buttons you selected have exchanged position Invalid location You have tried to move a line to a button that cannot be used as a line button such as an intercom button Handsfree Mute button or an answer button Mowe line from Press the button of the line you want to QUIT move Press or QUIT when you have finished moving lines Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 Customizing your telephone 125 Move line to Press the button you want to move the line QUIT to Neither of the buttons is erased The lines or the line and feature simply switch places Press a line The button you are trying to move is not a line button If you are trying to switch a line and a feature move the line to the feature button and not the feature button to the line Changing the type of ring Feature fe
4. 1 Press Feature l 6 The display reads Old passurdi 2 Enter your old password The display reads Hew Fasswrdi 3 Enter your new four digit password The display reads Repeat Heni P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 112 Tracking your incoming calls 4 Re enter your password The display reads Password changed which confirms that your password has been changed Deleting an assigned password Feature l s 6 1 Press Feature _ 8 5 The display reads Old Fasswrdi 2 Enter your old password The display reads Hew passyrdi 3 Press or OK The display reads Ho Fswd assigned which confirms that your password has been deleted Programming a telephone to log calls automatically Your installer or customer service representative can program each telephone to automatically log calls coming in on a line Displays liUnknown name The caller s name is unavailable 1 Unknown number The caller s number is unavailable 12 EATE SMITH _ indicates a new item HEST ERASE MORE 123K ATE SMITH 2 indicates that the call was answered HEST ERASE MORE 125KATE SMITH amp indicates a long distance call HEST ERASE MORE Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 Tracking your incoming calls 113 4341234567390123 HEST ERASE MORE Callis bumped Hold or release In use SETHAME Jan 4 300a 3A HEST ERASE MORE LineB
5. You can choose one of four distinctive rings for your telephone This makes it easier to identify your telephone in an open office 1 Press Feature fe 2 Press fi E 3 4 or HEST You hear the selected ring for two seconds 3 Repeat until you hear the ring you prefer then press or DK Adjusting the Ring volume Feature 8 fo 1 Press Feature e e o The telephone rings 2 Press to adjust the volume left end for lower and right end for higher Hiding the message or calls indication Feature 8 o 6 The display that shows you have messages or calls can be replaced with the current time and date You can retrieve your message and call information by using the display buttons that appear on the second line of the display P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 126 Customizing your telephone If you are using a telephone with a single line display the message or call indication is hidden 1 Press Feature e o 6 The current time and date appears on the top line of the display 2 Press MSG or Feature 6 5 to see your messages or press CALLS or Feature 8 Q 2 to see your calls Restoring the messages and calls indication Press Feature 8 0 6 Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 User Preferences The User Preferences s
6. You can receive up to four messages from different telephones including your voice message center A single message from your voice message center may pertain to several voice messages On a telephone with a one line display 1 Press Feature e 6 The display shows the first message 2 Press or to move through your messages On a telephone with a two line display 1 Press MSG The display shows the first message you received 2 Press HEKT to move through your messages Replying to a message You can call the person or your voice message center who sent a message while you are viewing the message On a telephone with a one line display Press fo On a telephone with a two line display Press CALL Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 Communicating in the office 101 If you want to call your voice message center using a line other than the programmed line exit your message list and dial the voice message center telephone number using normal dialing methods Replying to a message using an analog telephone connected to an ASM On an analog telephone connected to an Analog Station Module Press Link E le 6 The system automatically retrieves and connects the user to the oldest message sender The message can originate from either the designated direct dial telephone or the internal voice mail system If the analog telephone has the Message Reply Enh
7. ISDN PRI features Selected ISDN network features can be used from a Norstar telephone Your central office switch ISDN network determines which features are available to you Network Name Display for PRI Your Norstar system displays the name of an incoming call when it is available from the service provider Name information can be displayed on a Norstar set but not on an ISDN terminal If the Calling Party Name has the status of private it may be displayed as Private name If the Calling Party Name is unavailable it may be displayed as Unknown name Your Norstar system displays the name of the called party on an outgoing call when it is provided by your service provider Your Norstar system sends the Business Name concatenated with the set name on an outgoing call but only after the Business Name has been programmed The available features include e Receiving Connected Name e Receiving Calling Name e Receiving Redirected Name e Sending Connected Name e Sending Calling Party Name Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 ISDN PRI and BRI 155 Consult your customer service representative to determine which of these features is compatible with your service provider Name and number blocking for PRI When activated Feature 8 1 o allows you to block the outgoing name and or number on a per call basis Name and number blocking can be used with a Norstar set but not wit
8. The display shows Password Press 7 2 7 5 8 7 SCPLUS The display shows Terminala amp Sets Press Next until the display shows System erarmin Press Show The display shows Hunt Srours Press Show The display shows Show Srour Enter the Hunt Group number you want to program 1 30 P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 142 Programming Hunt Groups 8 Press Show The display shows Member DHs 9 Press Next until the display shows Hunt dela 10 Press CHAHGE to select the setting 1 2 3 4 5 6 7 8 9 18 11 Press to exit or to continue programming Programming busy line setting A Hunt Group is considered busy if one of two scenarios exists e all of its members are being presented an incoming Hunt Group call e all of its members are active on a Hunt Group call There are three routing options if all members are busy e BusyTone the caller gets a busy tone e Overflow the call is routed to an overflow position e Queue the call stays in the system for a period of time Within this period of time the call is presented to an memb er if one becomes available When the time out occurs the call is presented to an overflow position 1 Place the programming overlay on any M7310 or M7324 telephone 2 Press Feature J J EJ 2 J 6 JJ 8 4 4 CONFIG The display shows Passwords 3 Press
9. Autodial full The memory allotted to autodial numbers in your Norstar system is full Button erased While programming external Autodial you erased the button by pressing or OE before entering any digits Enter digits Enter the number you want to program QUIT OK choosing the line first if necessary exactly as if you were making a call Intercom 1 _ Enter the internal telephone number you QUIT want to program Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 Time savers for making calls 65 Invalid number You are programming an internal autodial button and have entered a number that is not an internal number on your system Enter a valid internal number If the number you are entering is a destination code use external autodial Fress a button Press the memory button you want to QUIT program Program and HOLE Enter the number you want to program onto the button then press Hold Program and OK Enter the number you want to program onto QUIT DE the button then press Hold or dk You may include a line or line pool selection in an autodial sequence by selecting the line before entering any digits Programmed The number is stored on the button For other displays see Common feature displays on page 203 Using Last N umber Redial Press to redial the last external number you dialed Last Number Redial records a maximum of 24 digits Tip f you have a programmed Last Number Redial
10. Press Feature gt o f Programming a feature code onto a memory button You can program a feature code onto a memory button In some cases pressing the button a second time cancels the feature Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 Customizing your telephone 117 Programming feature buttons Feature 3 Any memory button not programmed as an external or internal line target line Answer button or Handsfree Mute button is available for features 1 Press Feature 3 2 Press the memory button you want to program with a feature 3 Enter the appropriate feature code you want to assign onto the button The following feature codes cannot be programmed onto a memory button Long Tones and any code beginning with except Feature _ 5 0 1 Language Choice and Feature _ 7 Contrast Adjustment Tip When you program a button with the line pool feature code you must enter a line pool access code after the feature code The programmed line pool button accesses a specific line pool not the line pool feature Erasing a feature button 1 Press Feature El 2 Press the feature button 3 Press or OK to erase the button Displays Feature name gt The name of the feature assigned to a button SHOW OK is displayed when you press the button SHOW appears when there is more information available Press
11. You are trying to send a message to a user whose message waiting list is full You have tried to send a message but your telephone s list of sent messages is full Cancel one of the messages you have sent if possible or wait until you have received a reply to one of those messages For other displays see Common feature displays on page 203 Using Voice Call Feature 6 6 You can make an announcement or begin a conversation through the speaker of another telephone in the system Tip Hunt Groups cannot accept voice calls Answer buttons have no appearances for voice calls and the set does not ring for voice calls For more information on Hunt Groups see Programming Hunt Groups on page 135 For more information on Answer buttons see Answer buttons on page 40 Making a Voice Call Press Feature 6 e Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 Communicating in the office 105 Muting Voice Call tones When a voice call begins at your telephone you hear a beep every 15 seconds as a reminder that the microphone is on To stop it from beeping pick up the receiver or press Handsfree Mute Answering a Voice Call without touching your telephone If Handsfree Answerback is assigned to your telephone you can respond to a voice call without touching the telephone Handsfree Answerback is not available to the M7100 telephone When someone makes a voi
12. splitting a Conference Call 43 M7310 telephone 4 5 button defaults 121 Conference Call 42 memory buttons 195 splitting a Conference Call 43 troubleshooting 199 M7324 telephone 4 5 button defaults 122 CAP 31 Conference Call 42 memory buttons 195 splitting a Conference Call 43 troubleshooting 199 maintaining security 186 Make calls first 206 making calls dialing modes 57 priority call 58 using a line button 55 using line pools 55 using Ring Again 60 with automatic Handsfree 48 memory buttons 5 63 195 Message denied 103 Message list 103 Message to 103 Messages canceling a sent message 100 hiding display 125 removing from list 102 sending using the display 98 viewing 100 Messages Calls 104 113 Microphone muted 105 monitoring calls 40 193 with CAP 33 line pool status 60 lines see also Disconnect Supervision 192 telephone status 60 transferred calls 82 P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 220 Index mounting telephones on wall 197 Mowe line from 124 Mowe line to 125 moving telephones 149 music background 151 muting voice call tones 105 N Name and Number blocking BRI 160 PRI 155 names spelling out 19 Network Name Display BRI 159 PRI 154 Hew calls begin 113 night control phone see control telephone Night Sched 171 Night Service see services 9 53 206 Ho button free 104 206 Ho call on 81 Ho call to park 81 Ho calls waiting 204 Ho free l
13. 06 SI e Ul ale swa xoq yoRIq el C reon Jaquunu jep paads Jo vaquunu 7 J A9 pxou 0 06 i J A9 snoad 0 06 gui saquunu uoisua xa Ue J9 Ua xoq A946 C mous gt __ Supo suonduosap 10 suononasui xa 3pey SHIP 18143 4 Bulwwes6oid 4 jdw09 0 papaau juo sueedde 1xa 16 awen way snoad 0 06 pu 7 C g uoneBinen 0 Aoy P0881591 Issue 01 10 Getting started with Norstar uolyeoojad uxa U X JULIE aoeds Bo ji ayeq zou ony jnoowl abed suo abey dnyoid poaq U0 BDUa4jU0D Aejap pulway JOPUIWAJ PjoH YALL YAN YAIEO YSUIL apo Jed Now yed jnoswi dweg WNJOA J9AI9DOY ploy UO oisnu pusbyoeg Juawubissy 99 snes SII99 solpey uolyenjere ay SNC 81928140q uonensiboy epled seg 9p9EZ P1000 S S pmsd 607 QWEN ssouisng QUIEN MO HOAC noawi L O Asng Jl Aejaq uny Spo juawubisse aur SNO Jequey dnoiy mous elep oipey uonensibay 1511 ssavd 40 Sip 19143 9 pauos pauos G pauos pauos t pauos pauos youn7 peyos Buluang payos 1UBIN pouos 1UBIN payos IUBIN peyos keq YUOIN IBOA SONUIN JNOH Pmsd Bay 2388 MOUS QUIEN sip Aejdsiq gui awd asp 19 eBueyo ppe 4 1511 ssaid 40 sip 18143 eIp paeds fjuo OX SOIN P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide Getting started with Norstar 11 ia Starting and ending
14. 2 for an internal number 2 Choose a button and then enter the number as if you were dialing it When programming Autodial you can use e Last Number Redial e Saved Number Redial e destination codes choose as the line e host system signalling Choosing a line for Autodial To include a line selection for an external number press the line or intercom button before you enter the number To select a line pool press a programmed line pool button or press and enter a line pool access code P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 64 Time savers for making calls If you select a line before pressing the autodial button the call goes out on the line you have selected instead of the line that is part of the autodialer programming For the M7100 telephone an external autodialer can be programmed only by using a line and not a line pool Tip f you do not include a line selection in an autodial number the call uses your prime line if you have one Using intercom as the line for Autodial If you press as the line for an external autodial number you must include a valid line pool access code or a destination code If line pool access codes or destination codes are changed remember to reprogram autodial numbers Displays 987_ Continue to enter digits until the number is QUIT EKSF DE complete Press e i or EKSF to erase an incorrect digit Press or DE when you are finished
15. After speaking to your installer or customer service representative press CLEAR Displays Alarm 61 4 2 Report this alarm and the time it occurred to TIME CLEAF your installer or customer service representative Testing the telephone If you suspect something is wrong with a button the speaker the displays or some other part of the Norstar telephone hardware you can do a quick test to see which part of the telephone is broken P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 200 Troubleshooting Tip Ensure that the function of a button matches its label by pressing 0 and then the button to see its function You can end the telephone testing session anytime by pressing Ris or Feature _ unless you are testing those buttons The test feature times out after 30 minutes of no activity Testing the telephone display Use a display test if you suspect that one of the indicators on the telephone is not working 1 Press Feature e 0 6 The display reads Display test 2 Press TEST or to go ahead with a display test 3 Adjust the contrast for the telephone display so you are able to see the test results clearly Enter a number to change the contrast or press DOWH and UP 4 Press OK or to go ahead with the test During the test the display should be filled with solid dark blocks and all the indicators next to the buttons on the telephone should be turned on Any Busy Lamp
16. CO S passwords Class of Service passwords permit controlled access to a system s resources both by internal and remote users When you enter a Class of Service password at a telephone the restriction filters associated with your Class of Service P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 188 Using System features password apply rather than the normal restriction filters Similarly when a remote user enters a Class of Service password on an incoming auto answer line the restriction filters and remote package associated with their Class of Service password apply rather than the normal restriction filters and remote package COS passwords are programmed by either your customer service representative or installer Users should memorize their COS passwords instead of writing them down Employees COS passwords should be deleted when they leave the company Typically each user has a separate password Several users can share a password or one user can have several passwords Changing your Class of Service Feature 6 8 You must enter a Class of Service password each time you want to make a call that is normally restricted on a line or telephone To change the restriction filters on a line or telephone 1 Press Feature 6 8 J 2 Enter your six digit COS password COS passwords allow you to define individual passwords and determine the restriction filters and remote pa
17. Changing the automatic Call Forward settings for a telephone Call forwarding occurs automatically when a call is not answered or the line is busy These automatic options are changed in programming For step by step instructions see Change where a call goes when there is no answer on page 23 Changing Forward no answer Forward no answer redirects unanswered calls to another telephone on your Norstar system Tip f the Norstar set is a member of a Hunt Group the Call Forward no answer feature is overridden and the Hunt Group call continues to ring until the hunt time has expired For more information on Hunt Groups see Programming Hunt Groups on page 135 Line Redirection takes precedence over Forward no answer Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 Forwarding your calls 85 For step by step instructions for changing Forward no answer see Change where a call goes when there is no answer on page 23 Changing the delay before a call is forwarded You can assign the number of times that the incoming call rings at your telephone before the call is forwarded To estimate the delay time in seconds multiply the number of rings by six For step by step instructions see Change the number of times the telephone rings before it is forwarded on page 24 Forward on busy Forward on busy redirects your calls to another telephone on your Norstar system when you are busy on a call or w
18. Finding out what a button does using Button Inquiry on page 115 Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 Customizing your telephone 119 Tips Keep the extra labels and button caps with each Norstar telephone Types of button caps Unlabeled clear button caps with appropriate green or grey paper for typing in line numbers telephone numbers and features e Pre printed colored button caps in green or grey Some examples of pre printed button caps Green caps Grey caps 1 Speed Dial Tips To make identification of line types easier use preprinted green button caps for lines that support incoming and outgoing calls Use clear button caps for target lines that are incoming only A the telephones Write the individual telephone numbers on the labels and attach them to the appropriate Norstar telephones 2 Write the telephone number and the internal number on the appropriate Norstar Receiver Card for each type and color of telephone that is to be installed P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 120 Customizing your telephone 3 Cover the Norstar Receiver Card underneath the receiver of each telephone with the plastic lens Norstar default button assignments During Startup the Norstar installer chooses one of the available templates Default features are assigned automatically to the programmable buttons on Norstar telephones and vary with th
19. If your system is equipped with the appropriate equipment and you have subscribed to the call information feature supplied by your service provider you are able to capture information about incoming callers in your call log The same feature is supplied by an ISDN service package that comes with calling line identification CLID Call Log creates a record of incoming external calls For each call the log can contain e sequence number in the Call Log e name and number of the caller e indication if the call was long distance e indication if the call was answered and identity of who answered it e time and date of the call e number of repeated calls from the same source e name of the line that the call came in on Call Log can help you to e keep track of abandoned or unanswered calls e track patterns for your callers for example volume of calls and geographical location of calls P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 108 Tracking your incoming calls e record caller information quickly and accurately e build a personal telephone directory from log items The long distance indicator and the caller s name and number may not be shown in the log depending on the Call Display services provided by your local telephone company and the caller s local telephone company To use the features on the following pages your telephone must be have spaces available in its Call log Your installer or c
20. Making calls 61 Tip The Ring Again feature cannot be used when calling a Hunt Group DN For more information on Hunt Groups see Programming Hunt Groups on page 135 Turning on Ring Again Press before you hang up Using Ring Again cancels any previous Ring Again requests at your telephone Canceling Ring Again Feature 2 Press Feature B to cancel a Ring Again request Displays Can t ring again You cannot use Ring Again on your current call You can only use Ring Again while you have a busy signal on an internal call or line pool request or while an internal call is ringing Ring AJain Press ES to use Ring Again Press HO if you VES HO EIT prefer to send a message P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 62 Making calls Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 Time savers for making calls Storing a number on a memory button for Autodial You can program memory buttons for one touch dialing of internal or external telephone numbers Buttons used for lines answer or Handsfree Mute cannot be used as autodial buttons If the power to your Norstar system is off for more than three days autodial numbers as well as some other system programming may be lost from the memory Adding an autodial button Feature 1 or Feature i 2 1 Press Feature 1 to program an external number or Feature
21. before using the feature P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 206 Common feature displays Line in use Ho button free Make calls first Ho free lines Ho line selected In userzzi Incoming only Sa QUIT BKSP Ok Invalid number Line denied The line is in use Make the call using normal methods or wait until the line is free You have tried to make receive or pick up a call when no line button was available Some features require you to have a button free Releasing calls can free up line buttons The feature you tried to use requires you to be on an active call at your telephone This display appears when information about a call has been cleared by a system reset All the lines or line pools available to the telephone are in use This display appears when you have tried to dial an external number or use a feature that conflicts with the lines line pools or prime line used by the telephone This must be corrected by your customer service representative or installer The telephone has been set up to dial an external number on a prime line but the telephone does not have a prime line This must be corrected by your customer service representative or installer You have tried to program redirection while someone else is programming redirection Only one person can program line redirection at a time The line you are trying to use for redirecting calls is for incoming c
22. or SHOW for additional information P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 118 Customizing your telephone Enter code FE QUIT CLEAR Feature code QUIT Feature moved Press a button EXIT Program and HOLD Program and OK QUIT DE If you are checking a speed dial button enter the two digit speed dial code that you want to check Enter the feature code or press or QUIT to quit programming or CLEAR to clear the numbers you have entered The system accepts the entry as soon as you enter a valid feature code Press and enter the feature code you want to assign to the button You cannot enter invalid codes You have programmed a button with a feature that was already programmed onto another button The feature has moved to the button you just programmed Its original button is now blank Press the button you want to check Press or EXIT when you are finished Enter the number you want to program and press Hold To erase the button just press Hold Enter the number you want to program and press Ok To erase the button just press or Ok For other displays see Common feature displays on page 203 Applying button cap labels Before you apply button labels activate the Button Inquiry feature Feature 0 to verify the button functions and to avoid activating features as you put the labels onto the buttons For more information refer to
23. such as answering machines or when reaching through to PBX features or host systems P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 182 Using System features You can program more than one pause in an external autodial or speed dial sequence The Pause symbol uses one of the 24 spaces in a dialing sequence For pulse dialing inserts a 1 5 second pause into the dialing sequence Long Tones Feature 8 o 8 The Long Tones feature allows you to control the length of a tone so that you can signal devices such as fax or answering machines which require tones longer than the standard 120 milliseconds 1 While on a call press Feature _ 8 0 8 J 2 Press the dial pad buttons to produce the appropriate tones Each tone sounds for as long as you hold down the button Long tones can be used on any call except a conference call You can use internal lines of the Norstar system to activate a device connected to an analog terminal adapter ATA in another area of your office or external lines to access devices outside the Norstar system Displays Long Tones At the appropriate time press any dial pad button Hold each button down for as long as necessary Press Feature or Hold to cancel Long Tones Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 Using System features 183 Programmed Release Feature fs 9 The Progra
24. the first incoming call updates the clock automatically after two rings P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 16 Frequently used programming operations Note CLASS Trunks are required for this feature to work Consult your customer service representative to determine if you have CLASS Trunks This feature also allows the automatic changing between North American daylight savings and standard time Your system uses the time and date information from the first incoming call after two rings to update to daylight savings or standard time The Automatic Time and Date feature automatically overrides any manually programmed changes to the time and date in your system Note The year is not included with the time and date information and must be programmed manually if the current year differs from the network time ia Programming Automatic Time and Date You can program the Automatic Time and Date feature to enable your system to automatically update the time and date after a power failure and to automatically change between daylight savings and standard time Jan 1 12 00pm Press Feature Feature Press amp KJ COCR EIE Password Press 7 RETRY The passwords can be changed See Using passwords on page 171 for more information Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 Frequently used programming operations 17 TerminalstSetsk Press unti
25. 105 Answering a Voice Call without touching your telephone 105 Preventing Voice Calls to your telephone using Voice Call Deny 105 Canceling Voice Call Deny 105 Tracking your incoming calls 107 Using Call Log 107 Call Log options 108 Logging a call manually 108 Deleting old log items 109 Viewing your Call Log 109 Viewing a Call Log item 110 Erasing log items 110 Making a call using Call Log 110 Creating a password to your Call Log 111 Changing your Call Log password 111 Deleting an assigned password 112 Programming a telephone to log calls automatically 112 Using Voice mail 114 Customizing your telephone 115 Finding out what a button does using Button Inquiry 115 Making the display darker or lighter using Contrast adjustment 115 Changing the language on the display 116 English 116 French 116 P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide vi Table of Contents Spanish 116 Programming a feature code onto a memory button 116 Programming feature buttons 117 Erasing a feature button 117 Applying button cap labels 118 Types of button caps 119 Identifying the telephones 119 Norstar default button assignments 120 Rules of default button assignment 120 M7310 telephone button defaults 121 M7324 telephone button defaults 122 M7100 telephone button defaults 123 M7208 telephone button defaults 123 Moving line buttons 124 Changing the type of ring 125 Adjusting the Ring volume 125 Hiding the mess
26. 138 Hybrid template button defaults 123 In use 103 206 In use SETHAME 113 Inactive feature 203 incoming call indicator 29 Incoming Line Groups ILG 135 Incoming onl 206 indicator incoming call 29 Installer programming 2 11 Integrated Services Digital Network see ISDN Intercom 90 intercom using as the line for Autodial 64 Intercom 64 internal numbers length of 192 internal page 95 Internet access using ISDN applications 163 Invalid code 68 Invalid code 184 203 Invalid location 124 Invalid number 65 Invalid number 77 81 206 Invalid zone 97 ISDN Integrated Services Digital Network applications 162 163 connecting to 162 description 153 desktop conferencing using 162 equipment 162 163 P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 218 Index file transfer using 162 Group 4 fax using 163 Internet access using 163 LAN access using 163 LAN to LAN bridging using 163 leased line backup using 163 telecommuting using 162 videoconferencing and video telephony using 162 ISDN PRI 153 L LAN access using ISDN applications 163 router 163 to LAN bridging ISDN applications 163 language changing on the display 116 131 Last Number Redial programming 66 Last Number Redial using 65 leased line backup using ISDN applications 163 length of call timing 50 length of internal numbers 192 letters entering with dial pad 19 limiting access to Norstar 185 telephone fe
27. 30 125 ring volume 125 Ringing service 167 Ring Again 60 Ring Again 55 61 Ringing 170 Ringing service 165 RLS button 33 Routing 170 Routing service 165 run stop signal 183 S Saved Number Redial using 69 Saved Number Redial programming 70 saving a number see Saved Number redial Sched 4 171 Sched 5 171 Sched 6 171 scheduled services 165 security recommendations 186 system 185 Select a line 55 69 Select line aut 91 Select linets2 91 92 Send message 55 Service Modes see Services Service Modes OM 170 Service provider features Automatic Call Back 161 Automatic Recall 161 Call Forward 160 calling the number your calls are forwarded to 161 canceling Call Forward 161 Service Schedules Evening Sched 171 Lunch Sched 171 Night Sched 171 Sched 4 171 Sched 5 171 Sched 6 171 Services overriding 171 Restriction service 165 Ringing service 165 P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 224 Index Routing service 165 Trunk Answer 39 turning off and on using feature codes 168 viewing active schedules 169 Set Lock 178 179 set lock 179 Set locked 203 Set profile 194 shift button 5 SHOW 196 signal Link 180 Long Tones 182 Pause 181 Programmed Release 183 run stop 183 Wait for Dial Tone 184 special telephones 174 Speed Dial adding or changing 17 changing User Speed Dial 130 choosing a system code 18 choosing the display 19 host system signaling codes 67 making a call 67 pro
28. 911 Dialing State and local requirements for support of Emergency 911 Dialing service by Customer Premises Equipment vary Consult your local telecommunications service provider regarding compliance with applicable laws and regulations P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 2 Getting started with Norstar E Understanding programming When your system is installed your installer or customer service representative programs it to work with your telephone lines with your private network if you have one and with optional equipment They customize the system for your office All programming is recorded in the Norstar Programming Record You may want to further customize your system For example you can change how some features work or adapt the system to changes in your office Programming allows you to change settings that probably need to be updated regularly because of staff turnover or new business contacts You can also assign features and program buttons on individual telephones There are four ways to customize and maintain your Norstar system e Initial programming is done for you by your installer or customer service representative It deals mostly with how the system interacts with lines telephones and other equipment e Your programming as a system coordinator changes how features work for the system as needed It requires a system coordinator password e A basic programming
29. A second press turns it off again Press to end CHAHGE your session You can press to continue programming capabilities for this telephone or press three times to return to the Terminals and Sets heading End of session P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 28 Frequently used programming operations Tip f the Norstar set is a member of a Hunt Group and the set activates this feature the set does not receive notification of incoming Hunt Group calls while on a call The DND on busy feature overrides the Hunt Group For more information on Hunt Groups see Programming Hunt Groups on page 135 For more information on Call Forward and similar settings see Forwarding your calls to another Norstar telephone on page 83 iz W hat would you like to do next Some of the most common programming tasks are listed below For a comprehensive list of settings and instructions see either the Table of Contents or the Index Redirect calls coming in on a line Allow individuals to answer calls that are ringing at another telephone Assign telephones to different zones for paging Turn the night service on and off Use a basic password so others can take care of programming such as changing user speed dials changing names and changing the time and date See Turning on Line Redirection on page 88 See Picking up a call ringing at another telephone on page 37 S
30. AGG REMOVE or REMOWE to cancel a previous redirection Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 Forwarding your calls 91 Ho line to use Outgoing line Pool code _ QUIT Fedir by 221 OVERRIDE Redirect denied Select line aut QUIT Select linets 3 QUIT ALL Select linets 3 ALL DK Uneauirpred line You have one external line on your telephone but you need a second line to perform line redirection Redirect your external line using a line pool as the outgoing line You are attempting to redirect a line and the line you have chosen is the outgoing line you have selected as a destination You cannot redirect a line to itself Select another line Enter a valid line pool access code You have attempted to redirect a line but someone else has already redirected that line Press or OUERRIDE to override the previous redirection and redirect the line as you want You can redirect calls only on individual lines Select the line that is used to redirect calls out of the system Press the lines to be redirected To undo a line selection press it again Press ALL to redirect all your lines Continue to press the lines to be redirected Press or k when you are finished The line you are attempting to redirect cannot be redirected because the hardware does not support redirection P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 92 Forwarding your ca
31. Button Inquiry 115 changing programming 128 display 5 dual memory 5 erasing programmed features 117 Feature 5 Handsfree mute 48 Hold 5 Last Number Redial 65 memory 5 63 195 moving line 124 numbering on all telephone types 128 programming features on 116 Release 5 33 Saved Number Redial 70 shift 5 testing 200 using a line button 55 using buttons 4 bypassing a Hotline telephone 176 C call overflow 194 Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 Index 211 ways to make a 53 Call 2217 204 Call blocked 60 Call Display information 34 Call Duration Timer 50 Call Forward and Line Redirection differences 92 automatic changing settings 84 Call Forward No Answer 23 Call Forward on Busy 25 85 canceling 83 Forward no answer 84 ISDN terminal feature 160 overriding 84 programming 23 84 85 to voice mail 87 using 83 Call information automatic 36 changing what is shown first 36 displaying information 34 getting information for a call on hold 35 getting information for a current call 35 Call Log 107 Autobumping 109 automatic 107 calling from within 110 deleting log items 109 logging a call manually 108 options 108 131 password 111 112 canceling 112 changing 111 set 107 using 107 Call Park 80 Call Pickup Directed Pickup 37 Group Pickup 38 Call Queuing 74 Call Transfer 75 78 Callis bumred 113 Callback 82 Caller ID set 36 Calling 60 Came denied 79 Came max 78 Came
32. Cuando haya terminado de programar inserte en estas ranuras su Plantilla de programaci n Norstar que se encuentra en la contra tapa l y ey
33. Field BLF or CAP modules that are attached to the telephone should be completely lit You lose any information that was showing on the BLF before the test started Pressing any button ends the test Testing the telephone buttons 1 Press Feature fe 0 6 then or HEST 2 Press TEST or to go ahead with a button test Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 Troubleshooting 201 3 Press button to see its function If the button you pressed uses an indicator it should turn on when you test the button 4 Pressing the button puts Els button on the display briefly and returns you to the Button test display Testing the speaker in the telephone handset The handset test is not available if you have a headset plugged into the telephone 1 Press Feature _ 8 0 5 then or HEXT twice The display reads Handset test 2 Press TEST or to go ahead with a handset test 3 Pick up the handset and listen You should hear dial tone through the handset at a maximum volume The volume is reset to maximum only while the test is going on Pressing any button or hanging up ends the test Testing the telephone headset The headset test is not available to telephones that do not have a headset jack or a headset plugged in 1 Press Feature _ 8 0 6J then or NEXT until the display reads Headset test 2 Press TEST or to go ahead with a headset test You should hear
34. Hunt Group Hunt Groups allow one B channel connection at a time and videophones use two B channels Features affected by Hunt Groups include Call Forward All Calls Call Forward No Answer Call Forward on Busy Group Pickup Transfer via Hold Priority Call Line Redirection Page Zones Voice Call Adding or removing members from a group Modular ICS 4 0 supports 30 groups programmed with up to 40 members per group to a maximum of 600 members system wide For the recommended configuration please refer to the Modular ICS Installer Guide Members of the group can be any Norstar set CTA 500dm ISDN terminal or portables A Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 Programming Hunt Groups 137 Norstar set can be in more than one Hunt Group but is considered a member in each Hunt Group increasing the total number of members in the system There can be only one appearance of the same Hunt Group on a set Hunt Group DNs cannot be members of other Hunt Groups A DN can be associated with a member of a Hunt Group and is called a member DN Consult your customer service representative to determine your Hunt Group number range 1 P N DW 10 Place the programming overlay on any M7310 or M7324 telephone Press Feature J J EJ e le e 8 4 k CONFIG The display shows Password Press Terri Press 7 2 J 7 J 8 SCPLUS The display shows nalstSetsa Next until t
35. ISDN BRI features 159 Network N ame Display for BRI 159 Name and number blocking for BRI 160 Service provider features 160 Call Forward 160 Canceling Call Forward 161 Calling the number your calls are forwarded to 161 Automatic Call Back 161 Automatic Recall 161 ISDN BRI terminals 162 ISDN applications for BRI and PRI 162 Videoconferencing and video telephony 162 Desktop conferencing 162 File transfer 162 Telecommuting 162 P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide viii Table of Contents Group 4 fax 163 Remote LAN access 163 Leased line backup 163 LAN to LAN bridging 163 Internet and database access 163 Using System features 165 Using alternate or scheduled services 165 Preventing certain calls from being made 165 Making additional telephones ring 165 Changing the lines used by outgoing calls 165 Turning Services on and off 166 An example of how to turn on a Service manually 167 Turning Services on and off using feature codes 168 Viewing the active Services from a two line display telephone 169 Viewing the active Services from a one line display telephone 169 Using passwords 171 Using a Basic password 172 Registration password 173 Changing passwords 173 Clearing a Call Log password 174 Using special telephones 174 Direct dial 174 Changing the direct dial telephone assignments 175 Hotline 176 Bypassing a Hotline 176 Making a telephone a hotline telephone 177 Control teleph
36. J 6 Press Next _ until the display reads D Dial 7 Press CHAHGE to select Set 1 Set 2 Seti Set4 SetS or Hone P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 176 Using System features Any number of telephones can be assigned to call the direct dial telephone Tip The digit you dial in order to get the direct dial telephone to ring can be programmed by your installer or customer service representative The Norstar system cannot verify that the number you assign as an external direct dial telephone is valid Check the number before assigning it as a direct dial telephone and call the direct dial telephone after you ve assigned it in order to test it Hotline A hotline telephone calls a preset internal or external telephone number when you pick up the receiver or press a Mute Tip Label the telephone to inform anyone using it that Hotline is active Bypassing a Hotline Press a line button or use the Pre Dial or Automatic Dial feature before you pick up the receiver or press on a hotline telephone See the Telephone Feature Cardor see Changing how you dial your calls on page 57 Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 Using System features 177 Making a telephone a hotline telephone You can set up a telephone as a hotline Tip A Hunt Group set DN can be specified as a Hotline telephone For more information on Hunt Groups see Programming Hunt
37. Use prime line Press CHAHGE to see your options Use prime line a CHANGE specific line for example Use line 41 a line pool for example Pool code 71 or Use routing tbl Stop pressing CHANGE when the display shows the prime line again Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 Frequently used programming operations 19 Use prime line In this example the system selects the prime line CHANGE automatically the most common choice to dial speed dial code 01 If you assign a specific line to a system speed dial number only telephones with an appearance of that line can use the speed dial number Choose what shows up on the display Use prime line Press Next CHANGE DisFlay digite Your choices are Yes and No Yes means the display CHAHGE shows the telephone number Press CHANGE DisFlay digite H No means the display shows a name for the code CHAHGE Program a name for a speed dial The system has a standard name to display so it is not necessary for you to program one However if you have chosen not to display the telephone number you may want a specific name DisFlays digitsiH Press Next J CHAHGE Hamers Sed Di Press Show ____ CHANGE ence Sh uo This is the name the display shows if you don t CHAHGE change it Press CHANGE Hamer Decide the name you want to give to the speed dial gt code Press the telephone s numeric dial pad button that has the first lett
38. a Message Waiting Lamp to inform the user of messages pending If your reply to a message is forwarded or is answered at another telephone using the Call Pickup feature the message remains on your telephone until you cancel it or successfully contact the telephone that sent the message For analog telephones connected to an ASM the message waiting indicator remains on until the user invokes Link 6 6 If the analog telephone has the Message Reply Enhancement feature set to Yes the message waiting indicator is turned off automatically after the reply call is answered no matter from where the call is answered For more information on the Message Reply Enhancement feature see the Norstar Modular ICS 4 0 Installer Guide 1 Press J 2 Ona telephone with a two line display press ADL This step is not necessary on a telephone with a one line display 3 Enter the internal number of the person to whom you want to send the message The person s display reads Message fior oon P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 100 Communicating in the office 4 Onanalog telephones connected to an Analog Station Module ASM the message waiting indicator is activated Canceling a message you have sent 1 Press Feature 01 The display reads Cancel fori 2 Enter the internal number of the person to whom you sent the message Viewing your messages Feature 6 5
39. a call Another option is to use a headset Changing Handsfree for a telephone You can program the type of Handsfree used with each telephone or activate Handsfree Answerback You need the programming template found at the front of this guide See Getting started with Norstar on page for more information P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 48 Answering calls 1 Press Feature _ J J 6 6 3 4 J 2 Press 2 s 6 4 6 the default System Coordinator password 3 Press Show and enter the internal number of the telephone you want to program 4 Press Show twice 5 Press Next three times 6 Choose a setting at Handsfree using the CHAHGE button There are three ways to set Handsfree for an individual telephone Handsfree Hone Handsfree is not available to the telephone CHANGE Handsfree Auto You can make or answer a call without CHAHGE having to pick up the receiver or press Ciee The telephone s internal microphone and speaker turn on automatically when you press a line or intercom button to make or answer a call Handsfree std A standard version of Handsfree described CHANGE Using Handsfree Mute on page 45 For other displays see Common feature displays on page 203 Both Auto and standard Handsfree allow you to use a headset with a Norstar telephone A Handsfree Mute button is automatically assigned to a telephone t
40. a call the participants on the call hear a tone and a message appears on the Norstar display You cannot join a call without this tone being heard Creating a conference by releasing privacy If a line is programmed with privacy you can turn privacy off to allow another person with the same line to join in your conversation and form a conference All the rules applicable to a conference apply except there is only one line in use instead of the normal two This means that you cannot split a conference set up using Privacy 1 Press Feature 8 3 2 Tell the other person to press the line button and join your conversation Only two Norstar telephones in addition to the external caller can take part in this kind of conference Making a call private If a line is programmed not to have privacy you can turn privacy on for a call preventing other people with the same line from joining your conversation Press Feature 8 3 J Checking call length using Call Duration Timer Feature 7 J 7 By pressing Feature _ 7 7 you can see how long you spent on your last call or how long you have been on your present call Displays 221 B2 47 The display shows the last call you made or the current call and the total elapsed time in minutes and seconds Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 Answering calls 51 Line Bai 41 45 You parked your last call The display
41. accept or release it P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 30 Answering calls Line buttons One line button for each line is assigned to your telephone Press the line button to select the line you want to answer or use to make a call Having several line buttons gives you immediate access to more than one line The M7100 telephone has two intercom paths which are used instead of line buttons to answer and make calls Each M7100 can be assigned two lines You can press to switch between two calls one active and one on hold W hat line indicators mean gt gt gt gt Flashing on and off for There is an incoming call on the line equal lengths of time Flashing on and off more You have placed a call on hold quickly Flashing on for longer Someone else has put a call on hold than off on that line On not flashing Off Rings you may hear A double beep every ten seconds A long single ring A shorter double ring A brief single ring Three beeps descending in tone You are connected to the call on that line or the line is in use elsewhere The line is free A call has been camped to your telephone There is an external call on the line for you There is an internal call on the line for you or a call is being transferred to you A call is being redirected on one of your redirected lines You cannot answer this call You are receiving a priority call Modu
42. button you can use Button Inquiry 0 then press the Last Number Redial button followed by to check the last number before you dial it P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 66 Time savers for making calls Preventing a telephone from using Last Number Redial Last Number Redial can be restricted at individual telephones You need the programming template found at the front of this guide See A map for working in programming on page 7 for more information 1 Press Feature gt e 6 6 3 4 4 2 Press 2 s 6 4 6 the default System Coordinator password 3 Press Show and enter the internal number of the telephone you want to program 4 Press Show 5 Press Next three times The display shows Restrictions 6 Press Show twice 7 Press Next The display shows Allow last rat 8 Press CHAHGE to choose Yes or H No Displays Hidden number The last number you dialed was a speed dial number that displayed a name rather than the number The number is dialed correctly but you cannot see it Ho last number You have not dialed an external telephone number since the last power interruption or system reset Tip You can copy a number onto an autodial button using Last Number Redial Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 Time savers for making calls 67 Using Speed Dial Norstar provides two types
43. can be dynamically allocated to different service types with the Call by Call feature PRI lines do not have to be pre allocated to a given service type Call types that may be available depending on your service provider are Public Public calls connect your Norstar set with a Central Office CO DID and DOD calls are supported Private Private calls connect your Norstar set with a Virtual Private Network DID and DOD calls are supported A private dialing plan may be used Tie Tie lines are private incoming and outgoing lines that connect Private Branch Exchanges PBX such as Norstar FX Foreign Exchange FX calls connect your Norstar set to a remote CO It provides the equivalent of local service at the distant exchange Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 ISDN PRI and BRI 157 Outwats Outwats is for outgoing calls This allows you to originate calls to telephones in a specific geographical area called a zone or band Typically a flat monthly fee is charged for this service Inwats Inwats is a type of long distance service which allows you to receive calls originating within specified areas without a charge to the caller A toll free number is assigned to allow for reversed billing Consult your customer service representative to determine whether or not this feature is compatible with your provider Dialing Plan and PRI The Dialing Plan supports PRI connectivity to public and p
44. enabled in programming by your installer or customer service representative you can move your telephone from one Norstar jack to another without losing any of its custom programming P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 150 Telephone features Stopping calls from ringing at your telephone using Do Not Disturb DND Feature 8 5 Stopping calls Press Feature fe 6 to stop calls from ringing at your telephone Only priority calls ring at your telephone A line button flashes when you receive a call but the call does not ring Refusing to answer a call While you are on a call you can refuse to answer a second call including a priority call Press Feature e 6 while your telephone is ringing Canceling Do Not Disturb Feature 8 J 5 Press Feature 8 5 J Displays Allow calls Your telephone receives calls normally Using Do Not Disturb Once you turn Do Not Disturb on calls are forwarded to the prime telephone only if there is no other telephone on which the line appears If there is another telephone that shares the same line the call may be answered by that person The Delayed Ring Transfer feature transfers all unanswered calls to the prime telephone after a specified time Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 Telephone features 151 Do Not Disturb prevents voice calls from alerting at your
45. information on Hunt Groups see Programming Hunt Groups on page 135 Retrieving a held call You can connect to a call on hold by pressing the flashing line button of the held call Holding automatically If your line has been programmed with full autohold you can switch from one call to another and have your calls put on hold automatically Press the line button of the caller you want to speak to Your current caller is put on hold automatically Listening on hold If you have been put on hold you can hang up the receiver while you wait for the other person to return I Press fa P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 74 Handling many calls at once 2 Hang up the receiver 3 Press the line button of the call You may hear indications from the far end that you are on hold for example tones or music 4 When the person you were talking to returns you hear them through your telephone speaker Lift the receiver and talk Tip f Automatic Handsfree has been assigned to your telephone you can use the Handsfree Mute feature instead of Listen on Hold Holding a call exclusively Feature 7 o You can put a call on Exclusive Hold so that it can be retrieved only at your telephone Press Feature 7 9 or Feature Hold The line appears busy on all other telephones and the call cannot be picked up by anyone else in the office Displays On hold LINEH
46. intercom keys as do Norstar telephones To make an outgoing call from an ISDN terminal access an external line by entering a line pool code or by using the ARS feature Changing how you dial your calls Feature 8 2 1 Press Feature e s 2 2 Press or HEXT until the dialing mode you want appears 3 Press or OK to select the displayed dialing mode The dialing modes feature code cannot be programmed onto a memory button Using Standard dial Standard dial allows you to make a call by selecting a line and dialing the number If you have a prime line it is selected automatically when you lift the receiver or press You cannot use Standard dial on an M7100 telephone unless you pick up the receiver first If you have an M7100 telephone use the Automatic dial or Pre dial feature for on hook dialing P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 58 Making calls Using Automatic dial Automatic dial allows you to dial a number without selecting a line Your prime line is selected as soon as you start dialing a number Automatic dial does not work if your telephone has no prime line or if your prime line is in use Telephones connected to an analog terminal adapter ATA cannot use Automatic dial Using Pre dial Pre dial allows you to enter a telephone number check it then change it before actually making the call The call is not dialed until you select a line or line pool
47. of speed dialing system and personal System Speed Dial programming allows you to assign two digit speed dial codes to the external numbers your co workers call most frequently Personal or User Speed Dial programming allows individuals to program their own speed dial numbers Speed dial numbers are subject to the same restriction filters as regularly dialed numbers Your installer or customer service representative can program system speed dial numbers to bypass dialing restrictions Speed dial numbers may include host system signaling codes Making a speed dial call J 1 Press 0 to quickly dial external telephone numbers that have been programmed onto speed dial codes 2 Enter the appropriate two digit speed dial code Changing and adding System Speed Dials System Speed Dial codes are numbered from 01 to 70 The system coordinator assigns numbers to System Speed Dial codes for the entire system See Adding or changing a system speed dial on page 17 Tip There is no difference between using User Speed Dial and using System Speed Dial They differ only in how you program them P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 68 Time savers for making calls Adding or changing User Speed Dial Feature 4 To add or change a User Speed Dial number on your telephone 1 Press Feature 4 2 Enter a two digit code from 71 to 94 that you want to associate with a
48. or pick up the receiver You can pre dial both external and internal numbers You must however select the correct type of line external or internal for the type of number you have entered Tip f your telephone starts ringing while you are pre dialing a number you can stop the ringing by turning on Do Not Disturb This does not affect numbers you are entering You cannot pre dial a telephone number if all the lines on your telephone are busy W hen the internal number you have called is busy Priority Call Feature 6 9 If you get a busy signal or a Do Not Disturb message when you call someone in your office you can interrupt them Use this feature for urgent calls only Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 Making calls 59 Tip Priority calls cannot be made to Hunt Group DNs For more information on Hunt Groups see Programming Hunt Groups on page 135 Making a priority call 1 2 Press Feature 6 9 Wait for a connection then speak A person who receives a priority call while on another call has eight seconds to accept or block the call For information on blocking calls see Stopping calls on page 150 If the person does nothing the priority call feature puts their active call including conference parties on Exclusive Hold and connects your call Giving a telephone the ability to make priority calls You need the programming temp
49. password is available to allow individuals other than the system coordinator to make changes without giving access to sensitive programming capabilities e Personal programming is available to anyone through the Feature button on their Norstar telephone It allows individuals to change how their telephone works to suit themselves Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 Getting started with Norstar 3 lE Before you start Before you begin programming plan what changes you want to make Record the changes in the Norstar Programming Record so that you have the information at hand For example if you are going to program system speed dial numbers fill out the page in the Norstar Programming Record so that you have all the numbers and codes handy once you start programming ial W hat you ll need to do programming Programming is done using a telephone that can show two lines of information on its display Examples of telephones with two line displays are shown on page 4 You need a programming overlay to show which buttons to press when you are doing programming See The programming overlay on page 6 When you use a telephone for programming it is taken out of service This means it is unable to receive or make calls and the call forward features do not work Do not use the main reception telephone for programming because you may lose incoming calls P0881591 Issue 01 Modular IC
50. process Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 Forwarding your calls 93 While you are programming Line Redirection you do not receive any indication of calls that do not actually ring at your telephone Be careful to avoid redirection loops If for example you redirect your lines to your branch office and your branch office redirects its lines to you you can create a redirection loop If these calls are long distance you end up paying charges In certain situations callers may experience lower volume levels when you redirect calls to an external location P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 94 Forwarding your calls Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 Communicating in the office Paging Feature 6 o Paging allows you to make announcements over the Norstar system using the telephone speakers or your loudspeaker system if one is available Making a page announcement 1 Press Feature 6 fo Le 2 Choosea page type Page types are through the telephone speakers internal page through an external speaker external page both internal and external combined page 3 If necessary choose a zone 4 Make your announcement 5 Press Ris Tip Instead of entering the Page feature code followed by the page type you can enter the following shortcut codes Page zone 0 is all zones Internal
51. see Changing how you dial your calls on page 57 Changing the language used on the display Press CHAHGE at Language until you see the language you want to use See Changing the language on the display on page 116 P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 132 User Preferences Making the display lighter or darker Press CHAHGE at Display cntrest until you see the value you want to use The display contrast on the telephone you are using for the programming session does not change when you are programming another telephone Changing the telephone s ring At Ring tures press CHANGE until you see the option you want to use Descriptions for ringing options are found on the Telephone Feature Cardor in Changing the type of ring on page 125 Displays 16 24 buttons FIHD ERi LAg Line MAI FIHD Baz Reprl4 Med CLE TEL FEATR Code FH S5S CLE TEL FEATR Bez 60455512 CLR TEL FEATE Externl tel CLE TEL FEATR There are ten memory buttons and twelve dual memory buttons on the telephone you are viewing Press to begin looking at what s on each button A line appears on the button You cannot store a feature or number on it A feature is stored on this button Press to see the feature code A full list of names and codes for features is included in the index Shows the feature code stored on a button Press to see the button number and featur
52. shows the length of time the call was parked You cannot see the length of time a call was parked unless the call is active at your telephone or has just been released by your telephone Disconnecting by accident If you accidentally drop the receiver back into the telephone cradle while answering a call you can quickly retrieve the call Pick up the receiver again or press within one second to be reconnected to your call Time Press Feature 8 0 3 J to display the current date and time while you are on a call P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 52 Answering calls Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 There are many ways to make a call depending on the programming and the type of call as follows e Pick up the receiver and dial The Norstar system supports three methods of dialing See Changing how you dial your calls on page 57 e Pick up the receiver press a line button and dial if the call is not on your prime line e Press Handsfree and dial to talk without using the receiver See Using Handsfree Mute on page 45 e Press Handsfree press a line button and dial to talk without the receiver and if the call is not on your prime line e Press a line button and dial to talk without the receiver and if Automatic Handsfree is assigned to your telephone e Use one of the features that make dialing easier See Time
53. six times The display reads Page Zone 6 Press CHAHGE to select the setting 1 2 3 4 5 6 or Hone You can make a telephone part of a page zone only if the telephone has paging set to Yes A zone is any set of Norstar telephones that you want to group together for paging regardless of their location The maximum number of sets in a page zone is 50 Your installer programs whether a tone sounds before a page begins and the maximum number of seconds a page can last before it is automatically turned off Tip Make sure that everyone who needs to make page announcements has a list showing which telephones are in which page zones Displays Enter zone Invalid zone Page choice SETS SPER Page timeout Paging ALL ALL BOTH Enter the desired page zone number 0 6 or press ALL You have entered a page zone code that is not between 0 and 6 Select the type of page you want See the list in Making a page announcement on page The time allotted for paging has expired You are making a page The display shows the page zone you have chosen Press or when you are finished P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 98 Communicating in the office Paging busy A page is already being made in the page zone you have requested For other displays see Common feature displays on page 203 Tip You can make an announcement to one person by placing a voice cal
54. telephone Voice calls are presented as normal intercom calls Tip Norstar sets that are members of a Hunt Group can temporarily leave a Hunt Group by activating this feature Hunt Group calls arriving while a set is in Do Not Disturb mode are routed to the next member in the Hunt Group For more information on Hunt Groups see Programming Hunt Groups on page 135 Using Background Music Feature 8 6 Listen to music through your telephone speaker by pressing Feature fs fe Your installer or service representative makes this feature available to all telephones in programming You need to supply a music source such as a radio and have it attached to your ICS In accordance with U S copyright law a license may be required from the American Society of Composers Authors and Publishers or a similar organization if radio or TV broadcasts are transmitted through the Background Music feature of this telecommunication system Northern Telecom Inc hereby disclaims any liability arising out of the failure to obtain such a license Turning Background Music off The music stops automatically if you make or answer a call or if you press Feature _ 8 6 J P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 152 Telephone features Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 ISDN PRI and BRI Integrated Services Digital Network ISDN technolog
55. telephone in the system The line you are answering does not have to appear or ring at the telephone you are using Trunk Answer works only with calls that are ringing on lines for which a Ringing Service schedule is active and if Trunk Answer is enabled by your installer or customer service representative P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 40 Answering calls Answering a call using Trunk Answer Press Feature eJjlo 0 Tip f there is more than one incoming call on lines in a Ringing Service the Trunk Answer feature picks up the external call that has been ringing the longest Displays Line denied You have tried to pick up a call on someone else s private line Pickur denied The call that is ringing is on a line that is not in a Ringing Service Answer buttons You can use an Answer button to monitor calls on another person s telephone All calls to the monitored Norstar telephone appear on the Answer button Answer buttons are useful for attendants who monitor incoming calls for one or several other people For example a secretary may have appearances for three different bosses on her answer buttons Once a call for boss A is answered by the secretary the appearance stops at that boss set This allows for another simultaneous call to come in on the same line The same is true for boss B and boss C When incoming call traffic becomes high the calls can then be routed to a H
56. the internal number of the telephone to which you want your calls forwarded If the call is answered stay on the line for at least five seconds to activate the Call Forward feature Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 ISDN PRI and BRI 161 Canceling Call Forward 1 Select an ISDN line by selecting a line button a line pool or the Handsfree button or by lifting the handset if an ISDN line is your prime line 2 Consult your service provider for the appropriate feature code to enter on your dial pad Listen for a series of tones 3 Press Ris Calling the number your calls are forwarded to 1 Select an ISDN line by selecting a line button a line pool or the Handsfree button or by lifting the handset if an ISDN line is your prime line 2 Consult your service provider for the appropriate feature code to enter on your dial pad Automatic Call Back If you call a number and it is busy enter the appropriate feature code designated by your service provider to receive a distinctive ring at your set when the line becomes available for calls Automatic Recall Automatic Recall allows you to automatically dial the number of the last call you received You may not see the number on the display if the information is not available from your service provider or you do not have Caller ID as part of your ISDN service Consult your service provider for the appropriate feature code to enter on your di
57. the telephone has e an active call e Do Not Disturb turned on The indicator is off when a telephone has e no active call e acall on hold and no other active call Tip You can send up to 30 messages from a CAP Release button Pressing ends a call You do not have to put the receiver down also ends feature programming While you are on a call do not press to end a feature you are using If you do you disconnect the call Use instead Hearing aid compatibility The receivers on all Norstar telephones are compatible with hearing aids as defined in the FCC rules Part 68 section 68 316 Not all hearing aids are optimized for use with a telephone P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 34 Answering calls Viewing information abouta call on the display If you subscribe to Call Display services from your local telephone company one line of information about an external caller is displayed after you answer Depending on the setting and the external information available either the caller s name or telephone number is displayed When you transfer an external call to another Norstar user this information is displayed on the recipient s telephone Call Display information becomes available between the first and second ring of an incoming call If you answer before the Call Display information is available on your display and you press Feature 8 1 _ you see only the line number
58. through all the subheadings in User Preferences User Preferences programming is available under the heading User Prefernces in Terminals amp Sets in the main body of programming Sub headings in User Preferences User prefernces Model Button prgrming User speed dial Call log opt ns Dialing opt ns Language Display cntrst Ring type Changing button programming Press at Button ergrming The display shows the number of buttons on the telephone an example is shown in Displays at the end of this section If the telephone has a CAP module you can press CAFI to see the buttons on the module Press to move through all the buttons on the telephone Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 User Preferences 129 Button numbering used with User Preferences programming M7100 M7310 MEEA telephone telephone Ea I Bor eo 506 B02 B07 B03 B08 BO4 B09 B05 B010 M7208 M7324 BOI BIS telephone e telephone 802 314 BO B03 B15 B02 B04 BI6 B03 B05 BIZ B04 B06 Bie B05 Ss BOZ B19 Bi 806 S B08 B20 BO B09 B21 BOs B10 B22 BH B23 B24 CAP module BOI Bis B37 B
59. to 79 Camred 79 204 camping calls see Camp on Camp on 78 Can t ring again 54 61 CANCEL 196 Cancel denied 103 canceling a transfer 76 Call Forward 83 Do Not Disturb 150 Group Listening 45 Line Redirection 89 CAP central answering position answering calls 31 customizing 32 M7324 telephone 31 monitoring calls 33 sending messages 99 telephone 31 174 using 31 central answering position see CAP Centrex template 123 changing settings automatic Call Forward 84 P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 212 Index Class of Service changing 188 using a password 186 187 ClearedLINEHAM 103 communicating in the office paging 95 98 sending messages using display 98 Voice Call 104 Conf on hold 44 Conference buss 44 Conference Call by releasing privacy 50 disconnecting from 44 removing yourself from 44 splitting 43 using the Conference feature 41 contrast adjustment 116 control telephone 168 169 178 customizing CAP 32 customizing your telephone adjusting ring volume 125 Button Inquiry 115 changing ring type 125 contrast adjustment 116 User Preferences 127 D date and time changing 13 displayed instead of messages 125 displaying 51 length of a call 50 defaults button assignments 120 deleting Call Log items 109 messages from list 102 programmed features 117 Denied in admin 203 desktop conferencing using ISDN 162 dial pad description 5 entering numbers and le
60. to Norstar 184 autodial programming 63 Call Forward see Line Redirection page 95 paging equipment 98 extra dial telephone 171 F Autobumping canceling 109 using 109 autodial button external i 63 65 internal J 63 Background Music canceling 6 6 151 turning ong e 151 Button Inquiry 0 70 115 192 200 Call Duration Timer 7 7 50 Call Forward canceling 83 using 4 83 P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 214 Index Call Information Feature J 34 35 Call Log entering 111 external calls e 109 options f password password 4 108 112 ej 111 viewing JE 109 Call Park 4 79 Call Pickup 7 e 38 Call Queuing s 0 6 74 Call Transfer canceling 7 0 76 77 using 0 44 75 Camp onj s 2 78 Class of Service 6 188 Conference Call M7100 telephone 42 43 using 3 41 43 Contrast Adjustment 115 Dialing Modes 57 Directed Pickup 7 e 37 Do Not Disturb canceling 150 turning on 58 150 Exclusive Hold 7 9 74 Feature Button programming 117 Group Listening canceling 8 0 45 using s 0 45 Hide message display e 0 fe 126 Host System Dialing Signals Link 7_ _ 180 Long Tones 0 182 Pause 8 181 Programmed Release 8 p 183 Run Stop 9 183 Wait for Dial Tone 0 184 Language English 6J CJC 116 Fren
61. to the address below Your comments will be used to make improvements Thank you We appreciate your time and consideration Enterprise Networks Training and Documentation Return mail address Documentation User Comments Survey Enterprise Networks Training and Documentation P O Box 833858 M S H300 Richardson TX 75083 3858 USA Fax to Documentation User Comments Survey Enterprise Networks Training and Documentation 1 972 684 8699 P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide Please circle the most appropriate number on the scale for each question 1 Overall are you satisfied with this document Yes 7 6 5 4 3 2 1 No 2 Isiteasy to find information in this document Yes 7 6 5 4 3 2 1 No 3 Have you found the information in this document to be technically accurate Yes 7 6 5 4 3 2 1 No 4 Is this document clearly written Yes 7 6 5 4 3 2 1 No 5 Is the information in this document complete for its purpose Yes 7 6 5 4 3 2 1 No 6 Does this document help you do your job Yes 7 6 5 4 3 2 1 No Comments Optional Your name Fax Company Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 After you have finished programming store your Norstar Programming Overlay in the slots provided on the back cover Apr s avoir termin la programmation rangez la grille Norstar dans les fentes pr vues a cet effet a la fin de ce guide
62. until the display shows the letter you want Hamer Press gt BESP gt HamertT_ Use the dial pad and gt until you have the entire g BESF gt name HametJEAH E Press to use the name you have entered lt EKSF e The name can be up to 7 characters long including spaces Hame tJEAH E Press to end your session CLE CHANGE You can press once to continue programming this telephone or press twice to return to the Terminals and Sets heading End of session P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 22 Frequently used programming operations ia Changing the name of a line Begin the programming session Jan i 12 00Fm Press Feature J Feature Press Je CJC 8 4 Password Press 2 J6 J RETRY Change the name of a line Terminals amp Setsk Press Next Lines Press Show Show line Enter the three digit number of the line you want to LIST name In this example it s line 002 This is the name the display shows if you don t change it Line z Line ack Press t FIND Hame Line fa Press CHAHGE CHAHGE Decide what name you want to give to the line Hamer Press the telephone s numeric dial pad button that gt has the first letter of the name until the display shows the letter you want Hare sl Press gt Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 Frequently used programming operations 23 Hame l_
63. 0 telephone just pick up the receiver Acall you camped has come back to you but the caller hung up before you could reconnect The telephone to which you have camped a call is out of service or is being used for programming The call has come back to you Press CALLBACK or the line button to reconnect to the call On the M7100 telephone just pick up the receiver The line that the camped call is on is in use or that line does not appear at your telephone Release the line or release an internal line For other displays see Common feature displays on page 203 Parking a call Feature 7 4 You can suspend a call so that it can be retrieved from any telephone in your system 1 Press Feature e P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 80 Transferring calls 2 Use the Page feature Feature 6 o or press PAGE to announce the retrieval code displayed by your telephone Retrieving a parked call 1 Select an internal line On the M7100 telephone pick up the receiver 2 Dial the Call Park retrieval code Using Call Park When you park a call the system assigns one of 25 codes for the retrieval of the call These codes consist of the Call Park prefix which may be any digit from 1 to 9 and a two digit call number between 01 and 25 For example if the Call Park prefix is 1 the first parked call is assigned Call Park retrieval code 101 The N
64. 02 B14 B38 B03 BI5 B39 Bo4 B16 B40 B05 BIZ 5S B41 B06 Bis S S B30 B42 ren DA a B07 B19 B43 BOS B20 B32 B44 B09 B21 B45 B10 B22 B46 Bi B23 B47 B12 B24 B36 B48 P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 130 User Preferences Use the display buttons to change the programming for a button User Preferences programming cannot change the buttons that are used by lines intercom and the handsfree feature The display buttons used in button programming CAHCL CLR TEL CHANGE FEATR FIHO Moves you out of a setting without making any changes to it Erases the button Programs the key as an autodial number for an internal or an external number If it is an external autodial number you must choose a line line pool or the routing table for the call to use Used when you are setting up an external autodial number Press CHAHGE until you see the type of line or pool you want the number to use Press to store a feature code on the button Locates a specific button on a telephone by entering its number Button numbers are shown in the illustrations Takes you to a list of feature codes Press to move through the list and press DE when you see the feature you want to program on the button Information about individual displays is described on page 132 Changing User Speed Dial 1 De N Press Pre
65. 1 Your calls are being forwarded to telephone CAHCL 221 Hot in service Two or more telephones are linked in a forwarding chain and one of them is out of service or is being used for programming For other displays see Common feature displays on page 203 Line Redirection Line Redirection allows you to send your external calls to a telephone outside the office You may choose to redirect all your external lines or only some of them Line Redirection takes precedence over the Call Forward feature If both features are active on a set incoming external calls on redirected lines are routed to the specified Selective Line Redirection SLR external destination Incoming internal calls are forwarded to the specified Call Forward destination P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 88 Forwarding your calls You cannot use the Line Redirection feature on either an M7100 telephone or a telephone connected to an ATA Turning on Line Redirection 4 Feature 8 4 Press Feature Je 4 Select the outgoing line to be used for redirected calls Enter the number to which calls are redirected the ways you can do this are listed below Select the lines to be redirected Enter the telephone number to which you want to redirect calls using one of the following methods Press an external autodial button Enter an external telephone number using no more than 24 digits
66. 105 using 105 Voice Call e 6 104 fast busy tone 187 Feature button 5 Feature code 118 Feature moved 118 Feature timeout 203 features adjusting ring volume 125 Autobumping 109 autodial 63 auxiliary ringer 179 Background Music 151 Button Inquiry 115 Call Display 34 Call Duration Timer 50 Call Forward 83 Call Information 34 Call Log 107 Call Park 79 Call Pickup 37 Call Queuing 74 Call Transfer 75 Callback 82 Camp on 78 changing ring type 125 Class of Service password 188 Conference Calls 41 contrast adjustment 116 dialing modes 57 dialing signal Link 180 Long Tones 182 P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 216 Index Pause 181 Programmed Release 183 run stop 183 Wait for Dial Tone 184 Do Not Disturb 150 Do Not Disturb on Busy 86 Exclusive Hold 74 Group Listening 45 Handsfree 45 hiding the message or calls display 125 Hold 73 language choice 116 Last Number Redial 65 line pools 55 Line Redirection 87 93 Messages 98 moving line buttons 124 one button access 33 paging 95 98 priority call 58 Privacy 49 Restriction service 165 Ring Again 60 ring type 125 Ringing service 165 Routing service 165 Saved Number Redial 69 sending messages using analog telephones 98 sending messages using display 98 Set Lock 178 Speed Dial 67 Test a Telephone 199 202 Time and Date 172 Trunk Answer 39 User Preferences 127 Voice Call 104 Voice Call Deny 105 file transfer using ISDN 16
67. 2 Forward denied 87 Forward 87 forwarding calls 23 Call Forward 83 Call Forward delay 85 Call Forward No Answer 84 Call Forward on Busy 85 Do Not Disturb on Busy 86 Line Redirection 87 93 G Group 4 fax using ISDN applications 163 Group Listening 45 canceling 45 Group Pickup 38 H handling many calls at once Call Queuing 74 Hold 73 handset speaker testing 201 handset testing 201 Handsfree making calls 46 muting 46 48 Handsfree Answerback programming 49 Voice Call 105 headset Handsfree requirement 48 testing 201 hearing aid compatibility 33 Hidden number 66 70 Hidden number 54 Hold Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 Index 217 automatic 73 button 5 Conference Call 43 exclusive 74 getting information for a call on 35 listening while on hold 73 retrieving call 73 Hold or release 113 205 host system signaling Link 180 Pause 181 Programmed Release 183 run stop 183 Wait for Dial Tone 184 Hotline bypassing 176 setting up the telephone 177 Hunt Groups 25 26 28 29 38 40 59 61 73 81 83 84 85 86 96 104 135 151 177 192 Adding members 136 Assigning lines 138 Broadcast mode 139 Distribution modes 139 Moving members 138 Programming busy line setting 142 Programming the overflow set 144 Programming the queue time out 143 Removing members 136 Rotary mode 140 Sequential mode 140 Setting the hunt delay 141 Setting the name 145 Unassigning lines
68. 4 fax ISDN fax applications save money by increasing both transmission speed and the quality of resolution Remote LAN access ISDN provides an affordable and fast means for employees at remote sites at home or branch offices to access local area networks LANs Leased line backup Essential backup for leased lines can be provided using ISDN as required rather than duplicating costly permanent leased lines LAN to LAN bridging Local area network LAN bridge routers allow flexible interconnection between LANs using ISDN with charges incurred only when information is actually transmitted Internet and database access The fast call set up and high bandwidth of ISDN are ideal for accessing information services such as the Internet and databases P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 164 ISDN PRI and BRI Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 Using System features Using alternate or scheduled services There are three types of Services to make your Norstar system handle calls differently on different days and at different times of the day Ringing service Restriction service and Routing service Each of the three services and the six schedules available to each service are customized for you by your installer or customer service representative They program which telephone is used to turn Services on and off and display what Services are in use This is called the co
69. 6 _ and zone 0 to 6 External 6 EJ code 2 has no zones Combined 6 6J and zone 0 to 6 P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 96 Communicating in the office Activating and deactivating the ability to page You need the programming template found at the front of this guide See Getting started with Norstar on page 1 for more information 1 Press Feature JJ ECO 2 Press 2 s 6 4 6 the default System Coordinator password 3 Press Show and enter the internal number of the telephone you want to program 4 Press Show twice 5 Press Next seven times The display reads Fagina 6 Press CHAHGE to select the setting Yes or H No Creating page zones Each telephone can be assigned to one of six zones for receiving pages Tip Hunt Group DNs cannot be included in a page zone For more information on Hunt Groups see Programming Hunt Groups on page 135 You need the programming template found at the front of this guide See Getting started with Norstar on page 1 for more information 1 Press Feature J J J 2 JJ CJCJ eI BI 2 Press 2 s 6 4 6 the default System Coordinator password 3 Press and enter the internal number of the telephone you want to program Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 Communicating in the office 97 4 Press Show twice 5 Press Next
70. 7 To turn a Service on Turns on Ringing service When used at the direct dial telephone it activates the alternate direct dial telephone extra dial telephone Turns off Ringing service Turns on Restriction service Turns off Restriction service Turns on Routing service Turns off Routing service 1 Enter the appropriate feature code from a control telephone 2 For Restriction and Routing service you have to enter the System Coordinator or Basic password 3 Press HET to move through the schedules until the display shows the version of the service you want to be turned on 4 Press OK to select the setting or press QUIT to exit the feature without making any changes To turn a Service off 1 Enter the appropriate feature code from a control telephone 2 For Restriction and Routing service you have to enter the System Coordinator or Basic password Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 Using System features 169 Do not confuse activating Normal service with canceling a Service Setting a Service to Normal is not the same as canceling a Service using a feature code If you set the Service to Normal the normal version of a Service overrides any automatic schedule and remains in effect until you manually cancel it If you cancel the Service you return to the automatic schedule Viewing the active Services from a two line dis
71. 8 Press a button 65 115 118 Press a line 125 Press held line 44 prime line 177 178 telephone 31 prime line 196 priority call see also Call Queuing 29 58 Priority denied 60 Prioritys223 205 Privacy changing status 49 private branch exchange accessing from Norstar see also host system dialing signals 180 call 50 line 196 Program and HOLD 65 69 118 Program and Ok 65 69 118 Programmed 65 Programmed Release 183 programming basics administration programming 2 Basic password 2 customizing your Norstar 2 entering passwords 11 installer programming 2 personal programming 2 programming indicator programming indicator gt programming map 7 11 programming overlay 6 recording changes 2 starting and ending a session 11 12 understanding programming 2 changes planning 3 features on buttons 116 Installer 11 lines P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 222 Index changing the name of a line 149 log space 112 overlay 3 6 system features Call Forward 23 26 changing the name of a line 22 changing the name of a telephone 20 Restriction service 165 166 Ringing service 165 Routing service 165 System Speed Dial 17 67 time and date 13 telephones allowing Line Redirection 89 auxiliary ringer 179 Call Display 36 Call Forward 23 26 Call Forward delay 85 Call Pickup 37 changing number of rings before forwarding call 24 changing the name of a telephone 20 149 direct
72. AM You have placed one or more calls on hold The name of the line that has been held the longest is displayed Using Call Queuing Feature 8 o f If you have more than one call ringing at your telephone you can choose the call that has the highest priority by pressing Feature fs fo 1 Call Queuing answers incoming external calls before callback camped and transferred calls Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 Transferring calls Using the transfer feature Feature 7 o Transfer allows you to direct a call to a telephone in your Norstar system within the Norstar network or external to Norstar Transferring a call 1 Press Feature z fo 2 Call the person to whom you want to transfer the call 3 If you want to talk to the person to whom you are transferring the call wait for them to answer and speak to them before proceeding 4 When you are ready to complete the transfer press or JOIM You cannot use Last Number Redial Saved Number Redial a speed dial code Priority Call or Ring Again to dial the number for a transfer Depending on how a private network call is routed it may not always be possible for the system to return a transferred call to you if the transferred call is not answered When transferring a call to a private network destination stay on the line until the person to whom you are transferring the call answer
73. Common feature displays on page 203 Using Voice mail If you subscribe to a voice message service outside your office you can access that service through your Norstar system Your installer or customer service representative programs your Norstar telephone to indicate when you have a voice message waiting on a particular line To find out if your external voice message service works with Norstar or if you have any problems with your service contact your voice message service provider Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 Customizing your telephone Finding out what a button does using Button Inquiry Feature fo You can check the function of any line intercom or programmed button on your Norstar telephone by pressing Feature o On the M7100 telephone Button Inquiry shows your internal number followed by the function assigned to your single memory button Displays il LINEHAME gt SHOJ OK 1234567939012345 WIEL DE 221 SETNAME gt HEST UIEW Feature name gt SHOW DK Press a button EXIT The display shows the number and name of the line Press SHOW to view the redirection status of the line Press or press WIEW or WIEW o view a number that is too long to fit on the display Press Hold or dk when you are done The display shows the directory number of the telephone and the assigned name Press HEYT to see the first line
74. Getting started with Norstar on page 1 for more information 1 Press Feature gt 2 6 6 3 4 4 2 Press 2 s 6 4 6 the default System Coordinator password 3 Press Next J four times 4 Press Show _ at Passwords 5 Press Next _ until you see Progrming Fsuds F 6 Press Show _ 7 Press Next until you see the name of the password you want to change 8 Use CHAHGE and the dial pad to enter the new password Press OE to accept the new password You cannot erase or eliminate the ability to program passwords P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 174 Using System features Clearing a Call Log password If an individual has forgotten their Call Log password you can clear it in programming The individual can then enter a new password from his or her telephone You need the programming template found at the front of this guide See Getting started with Norstar on page 1 for more information 1 Press Feature JJ J E 2 Press 2 s 6 4 6 the default System Coordinator password 3 Press Next four times 4 Press Show at Passwords 5 Press Next until the display reads Call 109 Fswds 6 Press Show and enter the internal telephone number of the telephone where you want to clear the Call Log password 7 Press show____ then press CLF to clear the password Using speci
75. Groups on page 135 You need the programming template found at the front of this guide See Getting started with Norstar on page 1 for more information 1 Press Feature J J J 2 J RIE 2 Press 2 s 6 4 6 the default System Coordinator password 3 Press at Terminals amp Sets 4 Enter the internal number of the telephone you want to program and press The display reads Carabilities 5 Press Show l 6 Press Next until the display reads Hotline 7 Press CHANGE to select the type of call the hotline makes Hone Intrnl or Extrnl Intern assigns an internal number External assigns an external number If you select an external number you can select the line on which the call is made the prime line an external line a line in a line pool or a line selected by the routing table If you select a line pool you must specify the line pool access code If you select the routing table the number dialed is treated as a destination code and is routed according to the routing tables P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 178 Using System features A telephone s prime line line pool access codes and access to a line pool can be programmed by your installer or customer service representative Control telephone The control telephone allows you to place the telephones and external lines for which it has responsibility into and out of service sch
76. Hunt Group name such as SERVICE or SALES The name can be up to seven characters in length 1 Oo COS ele IY AA 10 Place the programming overlay on any M7310 or M7324 telephone Press Feature e a a CONFIG The display shows Password Press Terri Press Fran Press Press 7 2 7 J 8 SCPLUS The display shows nalstSetsa Next until the display shows System ing Show The display shows Hunt Sroues Show The display shows Show Srour Enter the Hunt Group number you want to program 1 30 Press Press Show The display shows Member DHs Next The display shows Mamet Press CHAHGE Using 12 13 Press Press the dialpad enter the name of the Hunt Group Next to store the name Ris to exit or to continue programming P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 146 Programming Hunt Groups Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 Telephone features Installing Norstar telephones If you are connecting a Norstar telephone for the first time refer to the illustrations below and use as a guideline Installing a Norstar telephone Connect to P jack wired from distribution block Connect to receiver P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 148 Telephone features Mounting a Norstar telephone on the wall 1 t 2
77. Intercom buttons and below external line buttons in a single column External line buttons appear in ascending line order starting at the top button in the left column the top button on the M7208 telephone If more than five external lines are assigned to an M7310 telephone or more than 12 to an M7324 telephone assignment continues down the buttons on the right column erasing the features on those buttons Line buttons have priority over feature access buttons but not Handsfree Mute Intercom or answer buttons M7310 telephone button defaults The default button assignments for the M7310 telephone depend on the template applied The exception is the default numbering for the dual memory buttons Refer to Using Buttons on page 4 Dual memory buttons Set 233 Set 237 Set 241 Set 221 Set 225 Set 229 Set 234 Set 238 Set 242 Set 222 Set 226 Set 230 Set 235 Set 239 Set 243 Set 223 Set 227 Set 231 Set 236 Set 240 Set 244 Set 224 Set 228 Set 232 This example shows defaults for a system with three digit internal numbers The defaults do not actually exist on any telephone as no telephone has an autodial button for itself The position that would be taken by the autodial button for itself is blank P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 122 Customizing your telephone Template butt
78. J J J 2 JJ RIE 2 Press f2 3 6 4 6 the default System Coordinator password 3 Press Show and enter the internal number of the telephone you want to program 4 Press Show twice 5 Press Back four times The display reads Allow redirects P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 90 Forwarding your calls 6 Press CHAHGE to select Yes or H No Turning the redirect ring for a telephone on or off You can program a telephone to ring briefly 200 milliseconds when a call is redirected on one of its lines You need the programming template found at the front of this guide See Getting started with Norstar on page 1 for more information 1 Press Feature JJ Je JJ RIE 2 Press 2 s 6 4 6 the default System Coordinator password 3 Press Show and enter the internal number of the telephone you want to program 4 Press Show twice 5 Press Back three times The display reads Redirect rindi 6 Press CHAHGE to select Yes or H No Tip f a telephone has redirect ring enabled it rings briefly for redirected calls on one of its lines even if another telephone set up the line redirection Displays while redirecting lines Intercom You selected the intercom button as the facility to place the call on Enter a line pool code or a destination code Line Redirection Press or ALL to begin redirection Press QUIT
79. J 2 JJ CJCJeI BI 2 Press 2 3 6 4 6 the default System Coordinator password 3 Press Show and enter the internal number of the telephone you want to program 4 Press Show 5 Press Next three times The display shows Restrictions 6 Press Show twice 7 Press Next twice The display shows Allow saved nos 7 Press CHAHGE to choose Yes or H No Displays Hidden number You have saved a speed dial number that displays a name rather than the number The number is dialed correctly but you cannot see it Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 Time savers for making calls 71 Ho number saved You have tried to save the number of an incoming call You can only save numbers that you have dialed yourself P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 72 Time savers for making calls Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 Handling many calls at once Using Hold You can temporarily suspend a call by pressing When a call is on hold its indicator flashes on all telephones that have access to the line The call can be retrieved from any of these telephones On the M7100 telephone alternates between two lines one active one on hold The M7100 telephone cannot retrieve a call placed on hold by another telephone Tip Answered Hunt Group calls can be placed on hold at the answering Norstar set For more
80. Modular ICS 4 0 System Coordinator Guide Norstar Meridian and Companion are trademarks of Northern Telecom Northern Telecom 1998 1 800 4 NORTEL www nortel com norstar P0881591 Issue 01 Printed in Canada Table of Contents Getting started with Norstar 1 Using this guide 1 Understanding programming 2 Before you start 3 W hat you ll need to do programming 3 Using Buttons 4 Using the buttons under the display 5 The programming overlay 6 A map for working in programming 7 Starting and ending a session 11 Ending a session 11 Frequentiy used programming operations 13 Changing the time and date on the display 13 Programming Automatic Time and Date 16 Adding or changing a system speed dial 17 Changing the name of a telephone 20 Changing the name of a line 22 Making changes to Call Forward No Answer 23 Making changes to Call Forward on Busy 25 Making Changes to Do Not Disturb on Busy 26 W hat would you like to do next 28 Answering calls 29 Answering incoming calls with Hunt Groups 29 Answering an incoming call 29 Line buttons 30 W hat line indicators mean 30 Rings you may hear 30 Answering calls ata prime telephone 31 Using a central answering position CAP module 31 Customizing your CAP module 32 Monitoring telephones with the CAP module 33 Release button 33 P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide ii Table of Contents Hearing aid compatibility 33 Viewing information abouta call
81. Parking a call 79 Retrieving a parked call 80 Using Call Park 80 Using Callback 82 Forwarding your calls 83 Forwarding your calls to another Norstar telephone 83 Canceling Call Forward 83 Using Call Forward at your telephone 83 O verriding Call Forward 84 Changing the automatic Call Forward settings for a telephone 84 Changing Forward no answer 84 Changing the delay before a call is forwarded 85 Forward on busy 85 DN D on Busy 86 Call Forward and Voice Mail 87 Line Redirection 87 Turning on Line Redirection 88 Canceling Line Redirection 89 Allowing a telephone to redirect calls 89 Turning the redirect ring for a telephone on or off 90 How Line Redirection is different from Call Forward 92 Using Line Redirection 92 Communicating in the office 95 Paging 95 Making a page announcement 95 Activating and deactivating the ability to page 96 Creating page zones 96 Using Page with external paging equipment 98 Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 Table of Contents v Sending messages 98 Sending a message 98 Canceling a message you have sent 100 Viewing your messages 100 Replying to a message 100 Replying to a message using an analog telephone connected to an ASM 101 Removing items from your message list 102 Removing items from your message list using an analog telephone connected to an ASM 102 Viewing messages you have sent 103 Using Voice Call 104 Making a Voice Call 104 Muting Voice Call tones
82. S 4 0 System Coordinator Guide 4 Getting started with Norstar loi Using Buttons The two line telephone you use for everyday calling is used for changes and maintenance Examples of telephones with two line displays are shown in the illustration i aT DODO ao ci a DI I a ao 000000 000000 The next illustration numbers the buttons that are used for both day to day communication and programming on the M7310 Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 Getting started with Norstar 5 Used for dialing numbers when you are making 1 Dial pad i calls It s also used for entering numbers and letters when you re programming Shows instructions for everyday calling as well as Display for programming Have a variety of uses The current use is shown Disp ay buttons on the display above each button Dial a number or feature code stored on the o Memory buttons buchi Can store two numbers or feature codes used Dual memory buttons ith the shift button Press the shift button before a dual memory button to activate the second number or feature code stored on a dual memory button shift button Allows you to enter a feature code while using or Feature button programming the telephone e Hold button Puts an active call on hold Release button Hangs up an active call or ends pr
83. Termi 4 Press Frarm 5 Press 7 EeJE b8 f SCPLUS The display shows nalstSetsa Next until the display shows System ind Show The display shows Hunt Srours Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 Programming Hunt Groups 143 6 Press Show _ The display shows Show grour 7 Enter the Hunt Group number you want to program 1 30 8 Press Show _ The display shows Member DH 9 Press Next until the display shows If bus s 10 Press CHAHGE to set the mode Bus4Tone Overflow Hueue 11 Press to exit or to continue programming Programming the queue time out This setting allows you to program the number of seconds a call remains in the Hunt Group queue before it is routed to the overflow position 1 Place the programming overlay on any M7310 or M7324 telephone 2 Press Feature J J J le 6 8 4 J l CONFIG The display shows Password 3 Press 7 J 2 7_ amp J 8 2 SCPLUS The display shows Terminals sets 4 Press Next until the display shows System Prearmind 5 Press Show _ The display shows Hunt arours 6 Press Show _ The display shows Show Srour 7 Enter the Hunt Group number you want to program 1 30 8 9 Press Show The display shows Member DH Press Next until the display shows Timeout 10 Press CHAHGE to set the queue time out 15 3A 45 68 120 188 11 Press to exit o
84. Use the dial pad and gt until you have the entire g BESF gt name The name can be up to 7 characters long including spaces Hame LOCAL Press to use the name you have entered lt EKSP gt Hame LOCAL Press to end your session CLR CHAHGE You can press once to continue programming this line or press twice to return to the Lines heading End of session In Making changes to Call Forward No Answer Begin the programming session Jani 12 66em Press Feature Feature Press gt J e CJ CI SJ GI Password Press He RETRY Change where a call goes when there is no answer Terminals amp Setsk Press show ____ Show seti Enter the internal number DN of the telephone or LIST voice mail extension In this example it s 225 If the set has been given a name it appears on the display P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 24 Frequently used programming operations 2201225 Press show FIH Carabilitiesr Press Show Fud no answerk Press show ____ Fud tomMone Press CHAHGE and enter the internal number where CHAHGE you want the calls to be sent In this example it s 221 Fwd tozzi CLR CHANGE You can press CLE to change the destination back to Hone Change the number of times the telephone rings before it is forwarded Fud tozzi Press Next CLE CHAHGE Forward delaut4 Use the CHAHGE button to choose the number of times CHANGE the teleph
85. a session As system coordinator the first steps in making any change to the Norstar system are always the same Jan 1 12 00Fm Press Feature Feature Press J c O NJ FJ J 6 It s the same as pressing Je 6J e e CIE Password Press A P M ONJ 2 6J Press RETRY RETR to re enter the password if it is entered wrong Terminalst amp Sets The display shows the first of the seven headings available for administration programming MN is the password unless the password has been changed Check the Norstar Programming Record for the most recent password ics Ending a session Disrlay digites Press to end the session CHANGE End of session After a few seconds the time and date reappears on the display The system goes ahead with any changes you make to programming as soon as you move away from a setting either by using the navigation buttons or Ris P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 12 Getting started with Norstar You can see if the changes you have made to telephone programming have taken effect by pressing the UPDATE display key The display shows you how many telephones have not been updated Press DHs to see the specific extensions where programming changes have not taken effect yet Items disappear from the list as they are updated Record any changes you make in the Norstar Programming Record If there is a pro
86. age or calls indication 125 Restoring the messages and calls indication 126 User Preferences 127 Using User Preferences 127 Changing button programming 128 Changing User Speed Dial 130 Changing Call Log options 131 Changing how calls are dialed 131 Changing the language used on the display 131 Making the display lighter or darker 132 Changing the telephone s ring 132 Programming Hunt Groups 135 Adding or removing members from a group 136 Moving members of a group 138 Assigning or unassigning lines to a group 138 Setting the distribution mode 139 Setting the hunt delay 141 Programming busy line setting 142 Programming the queue time out 143 Programming the overflow set 144 Setting the name 145 Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 Table of Contents vii Telephone features 147 Installing Norstar telephones 147 Naming a telephone ora line 149 Moving telephones 149 Stopping calls from ringing at your telephone using Do Not Disturb DN D 150 Stopping calls 150 Refusing to answer a call 150 Canceling Do Not Disturb 150 Using Do Not Disturb 150 Using Background Music 151 Turning Background Music off 151 ISDN PRI and BRI 153 ISDN PRI 153 ISDN PRI features 154 Network N ame Display for PRI 154 Name and number blocking for PRI 155 Emergency 911 Dialing 155 2 way DID 155 Call by Call service selection for PRI 156 Dialing Plan and PRI 157 ISDN BRI 158 Line access from an ISDN terminal 159
87. al pad P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 162 ISDN PRI and BRI ISDN BRI terminals Your Modular ICS allows connection of eight Basic Rate Access loops four 2B D channels that can be used for fully digital connections to ISDN networks and devices Loops are connections between the ICS and devices or between the ICS and the network Each loop provides two separate B channels that can be used to make two simultaneous voice or data calls or one data call and one voice call ISDN applications for BRI and PRI ISDN terminal equipment delivers a wide range of powerful business applications Videoconferencing and video telephony Video conferencing offers instant visual and audio contact between distant parties using either studio based or desktop ISDN terminals Desktop conferencing ISDN allows computer users in distant locations to share and edit any image data or text file on their own computer screens while they discuss the information File transfer The ISDN network allows you to transfer files containing data text images data or audio clips faster and cheaper than with a conventional modem Telecommuting Convenient retrieval processing and storage of files is possible for the employee working at home by using ISDN lines to give high speed access to information resources at the office Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 ISDN PRI and BRI 163 Group
88. al telephones Direct dial You can reach the direct dial telephone by dialing a single digit The direct dial telephone is usually in a central location such as a attendant s desk You can have up to five direct dial telephones for your Norstar system It is usually the prime telephone or the central answering position CAP The direct dial telephone can send up to 30 messages and can invoke Services to activate the extra dial telephone Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 Using System features 175 You cannot forward calls to a direct dial telephone that is outside your Norstar system See Making changes to Call Forward No Answer on page 23 Note ISDN terminals cannot use the Direct Dial digit to reach a Direct Dial set Changing the direct dial telephone assignments Your installer or customer service representative sets up the direct dial telephone You can change which direct dial telephone a telephone is assigned to or assign it no direct dial telephone You need the programming template found at the front of this guide See Getting started with Norstar on page 1 for more information 1 Press Feature We 2 le s 4 a 2 Press 2 s 6 4 6 the default System Coordinator password 3 Press at Terminals sets 4 Enter the internal number of the telephone you want to program and press The display reads Carabilities 5 Press Show
89. all 104 Answer button 40 answering calls Answer button 40 Call Display services 34 Call Duration Timer 50 Call Pickup 37 CAP 31 Conference Calls 41 Group Listening 45 Handsfree 45 hearing aid compatibility 33 prime telephone 31 Privacy 49 Trunk Answer 39 using line buttons 30 using the Release button 33 Voice Call 105 apply button cap labels 118 ATA analog terminal adapter dialing signals 182 using dialing modes 58 Auto Call information see Caller ID set Autodial P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 210 Index for M7100 64 line selection 64 programming 63 storing number on a memory button 63 using intercom line for 64 using Last Number Redial 66 Autodial full 64 automatic Call information 36 Call Log 107 dial 58 Handsfree 48 Hold 73 release of a line see Disconnect Supervision Automatic Call Back ISDN terminal feature 161 Automatic Call Forward changing settings 84 Automatic Recall ISDN terminal feature 161 Automatic Telephone Relocation 149 192 Automatic Time and Date 15 16 189 auxiliary ringer 179 Background Music 151 turning off 151 Basic password 2 127 172 EKSF 196 blocking calls see Do Not Disturb busy 53 60 busy tone fast 187 button cap labels 118 applying 118 button caps 119 button defaults M7100 telephone 123 M7208 telephone 123 M7310 telephone 121 M7324 telephone 122 Button erased 64 Button Inquiry 115 buttons Answer button 40
90. alls only Choose an outgoing line Continue entering digits Press x no or BESF to delete incorrect digits Press or OK when you are finished You have entered an invalid line pool code or an invalid destination code You have selected a line that is private to another telephone Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 Common feature displays 207 Restricted call The destination you have chosen for line redirection is restricted P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 208 Common feature displays Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 Symbols amp Long Distance symbol 203 xa Link symbol 180 Pause symbol 182 28 Programmed Release symbol 183 x Run Stop symbol 183 5 Wait for Dial Tone symbol 184 911 1 149 155 A access Class of Service 187 external lines 194 Norstar from outside the system 184 remote 186 using a COS 186 using a DISA 185 Access denied 203 ADD 196 administration password see System Coordinator password administration programming 2 Alarm 61 4 2 199 alarm codes reporting and recording 199 alarm telephone 199 Allow calls 150 allow redirect programming 89 Already joined 39 54 Already parked 81 alternate services 165 analog telephone replying to a message 101 102 analog telephones sending messages 98 analog terminal adapter see ATA announcement paging 95 Voice C
91. ancement feature set to Yes and the sender is the designated direct dial telephone the message waiting indicator is turned off automatically after the reply call is answered no matter from where the call is answered For analog telephones connected to an ASM using the Message Waiting Reply feature Link l f 6 5 retrieves only internal messages sent to the user Analog telephones connected to an ASM cannot retrieve external messages by using the Message Waiting Reply feature Link e 6 J For external messages users must call back the external voice mail center to retrieve their messages When doing so the message waiting indicator on the analog telephone is turned off automatically P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 102 Communicating in the office Tip f there is no voice mail system installed only the designated direct dial telephone can send messages to an analog telephone connected to an Analog Station Module ASM using 1 The analog telephone can in turn invoke a single digit access code to reach the designated direct dial telephone and retrieve messages If the designated direct dial telephone of an analog telephone connected to an Analog Station Module ASM is changed messages sent by the previous designated direct dial telephone are kept in the incoming message list of the analog telephone until they are retrieved Removing items from your message li
92. assigned to ring at the intercom button The name of the feature assigned to a button is displayed when you press the button Press or SHOW for additional information Press the button you want to check Press or EXIT when you are finished For other displays see Common feature displays on page 203 Making the display darker or lighter using Contrast adjustment Feature EJfr 1 Press Feature Pel ie P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 116 Customizing your telephone 2 Press a number on the dial pad to choose the contrast level you prefer On a two line telephone you can use the UP and DOWH display buttons to adjust the contrast The number of contrast levels available varies from one telephone model to another Changing the language on the display You can select the language used on the display of each Norstar telephone Norstar supports three languages English French and Spanish Button caps are available for each language When your system is first installed all telephones use English If you program Feature 6 0 4 on to a memory button you can press that button until the language you want appears on the display You cannot program Feature 5 o 2 or Feature 5 o 3 onto a memory button English Press Feature 5 fo 1 French Press Feature 5 o 2 Spanish
93. ature use 178 telephone programming 178 using alternate or scheduled services 165 line assignment 192 button moving 30 124 button using to choose a line 55 changing the name 22 149 indicators description 30 pool 55 57 194 profile 191 Redirection canceling 89 using 87 93 Redirection and Call Forward differences 92 target 193 Line ABI waiting 204 Line denied 40 54 206 Line huna ur 79 Line in use 206 Line Redirection 90 Line i callback 31 Line001 hung up 77 Line Bi to prime 31 Line i transfer 204 Link using 180 Link programming 181 LIST 130 listening on hold 73 log space programming 112 logging a call manually 108 Logit see Call Log long distance call indicator 203 using COS password 184 Long Tones 182 Lunch Sched 171 M M7100 telephone Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 Index 219 Autodial 64 button defaults 123 Button Inquiry 115 Call Conference 41 Call Park 80 Call Queuing 204 Call Transfer 77 CallBack 79 camping a call 78 Conference Call 43 Conference Call on hold 43 Hold 73 Incoming Line Group button 30 55 internal numbers 192 line assignment 193 line buttons 194 Line Redirection 88 memory buttons 195 one line display 195 Ring Again 204 205 Speed Dial 68 standard dial 57 Transferring a call 77 Voice Call 105 M7208 telephone button defaults 123 Conference Call 42 memory buttons 195 one line display 195
94. blem with the system the installer needs to see a history of the changes you have made Remember to inform people in your office of any changes you have made that affect them For example you may change system speed dial codes or change the number of rings before an unanswered telephone is forwarded Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 13 Frequently used programming operations The following sections highlight the most frequently used programming operations To consult these or other programming operations see either the Table of Contents or the Index i Changing the time and date on the display Jan i 12 00Fm Press Feature Feature Press 8 4 6 8 which is the same ask tT _ Mj E Password Press 2 j J J J JS CJ or RETRY IE ME MIUN The passwords can be changed See Using passwords on page 171 for more information Entering letters and numbers using the dial pad first press fourth press second press third press SS P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 14 Frequently used programming operations In this example you are changing the time to 1 30 p m Houria Press CHAHGE HEST CHAHGE Hour _ Press the dial pad buttons to enter the hour Use two CAHCL digits for all hours The clock on the display shows either one or two digits AM The display prompts you to cho
95. can access Line Profile from any M7310 or M7324 telephone even while you are on a call 1 Press Featue FJ J JNJ 2 Enter the number of the line whose programming you want to review 3 Use BACK SHOW and HEXT to navigate through the settings Pulse or tone dialing If your external lines use pulse dialing you can switch temporarily to tone dialing to communicate with devices such as answering machines to access the features that PBX systems may offer or to use another Norstar system remotely Press while on an active line Once you hang up your telephone returns to pulse dialing P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 192 General System features Disconnect supervision When Disconnect Supervision is assigned to a line the Norstar system monitors it to detect if an external caller hangs up This allows the system to release the line for other uses Your installer or customer service representative assigns disconnect supervision Hunt Groups Your Norstar system now allows you to establish Hunt Groups in your system Hunt Groups are a group of Norstar sets that can be called by a single directory number The Hunt Groups feature ensures calls are easily routed to the appropriate people For more information on Hunt Groups see Programming Hunt Groups on page 135 Internal numbers Each telephone in the Norstar system has its own internal number The length of internal number
96. ce call to you simply start talking Your telephone s microphone picks up your voice Once you have answered a voice call you can put it on hold transfer it or otherwise treat it as a normal call Preventing Voice Calls to your telephone using Voice Call Deny Press Feature Je Voice calls ring like regular internal calls Your other calls proceed normally Canceling Voice Call Deny Press Feature 8 s Displays Dial woice call Dial the internal number or press the internal autodial button of the person to whom you want to speak Microrhone muted Your handsfree microphone is muted Press or pickup your receiver to respond to the voice call P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 106 Communicating in the office Ho voice call The telephone receiving the call cannot accept voice calls for one of the following reasons it is active or ringing with another call Call Forward is turned on Do Not Disturb is turned on Voice Call Deny is turned on it is not a Norstar telephone Your call proceeds automatically as a regular ringing call Unice call The line is open for you to speak Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 Tracking your incoming calls Using Call Log Telephones can automatically log Call Display information for calls on an external line The line must appear on that telephone but it does not have to be a ringing line
97. ch amp J 0 J 116 Spanish 6 0 116 Last Number Redial 65 Line Pool Access 56 Line Redirection canceling 89 usinge 88 Message canceling 100 sending _ 99 102 viewing ones you sentf 103 viewing 6 6 100 Page combined zone fe 95 external zone e 95 internal zone fe 1 95 usingfe 80 81 95 Password BasicB Je 13 172 Call Log 8 111 112 System Coordinator a p MJ LJ 11 13 18 20 21 22 23 24 25 26 27 172 Priority Call e 9 59 Privacy e b 50 Restriction Service Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 Index 215 turning off e 168 turning onfe 168 Ring Again canceling 61 usinge 61 Ring Type fe 125 Ring Volume 8 0 125 Ringing Service turning off e E 168 turning ons 7 _ 168 Routing Service turning off e E 168 turning ons 7 8 168 Saved Number Redial 69 70 Services viewing g 169 Speed Dial adding user 4 68 making calls 67 Static Time and Date 0 6 104 Testing display f0 6 200 power supply 0 202 telephone buttons s 0 6 200 telephone handsets 0 6J 201 telephone headsets 0 amp 201 telephone speaker Time and Date t 1 172 Time r 51 6 201 a E 13 Trunk Answer 0 0 40 User Preferences R 127 172 Voice Call Deny canceling
98. ch you want your calls forwarded Use Line Redirection to forward calls outside the system Line redirection takes precedence over Call Forward Canceling Call Forward Press Feature f4 Using Call Forward at your telephone When you use all calls go to the destination you select regardless of how Forward on busy and Forward no answer are programmed Tip If your Norstar set is a member of a Hunt Group the Call Forward all calls setting is overridden by the Hunt Group routing for Hunt Group calls For more information on Hunt Groups see Programming Hunt Groups on page 135 If the telephone to which you forwarded your calls does not have the same external lines as your telephone the forwarded calls appear on intercom buttons If a call is forwarded it does not ring but the line indicator flashes on your telephone You can answer the call by pressing the button next to the flashing indicator P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 84 Forwarding your calls Tip f you are one of a group of people who regularly forward their calls to one another be aware that it is possible to set up forward loops where a call is forwarded from one telephone to another in a circle and is never answered anywhere O verriding Call Forward If you call someone who has their calls forwarded to you your call rings at that person s telephone even though they are forwarding their calls to you
99. ckage associated with each Tip f you use your Norstar system from outside the office you may have to enter a Class of Service password to gain access to the system See Using your Norstar system from an external location on page 184 Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 Using System features 189 Displays Blank display Enter your password It is not shown on the display Invalid Password You have entered a password that is not programmed into your system Programming Automatic Time and Date You can program your Norstar system with the Automatic Time and Date feature to automatically update the time and date Whenever the clock is out of sync by more than two minutes as a result of a power failure or a loss of power the first incoming call updates the clock automatically after two rings Note CLASS Trunks are required for this feature to work Consult your customer service representative to determine if you have CLASS Trunks This feature also allows the automatic changing between North American daylight savings and standard time Your system uses the time and date information from the first incoming call after two rings to update to daylight savings or standard time The Automatic Time and Date feature automatically overrides any manually programmed changes to the time and date in your system Note The year is not included with the time and date information and must be programmed
100. d Use the Call Park feature to transfer a call In certain situations you may experience lower volume levels when transferring an external call to an external person or when transferring two external callers from a conference call Canceling a transfer You can reconnect to the person you are trying to transfer at any time before the transfer is complete 1 Press Feature 7 0 or CAHCL Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 Transferring calls 77 2 If you are not reconnected to your original call press and then press the line key of the original call which is now on hold Displays 2217222 CAHCL RETRY JOIN 2271 no rerly CALLBACK Do not disturb CAHCL RETRY JOIH Invalid number CAHCL RETR Line 1 hung ur LineB i gt 221 CAHCL RETRY JOIN Hot in service CAHCL RETR Restricted call CAHCL RETRN Still in tensfer CAHCL RETRN You are talking to the person you want to transfer the call to Press RETRY if you decide to transfer the call to someone else Press or JOIN to transfer the call The person to whom you tried to transfer a call did not answer Press CALLBACK or the flashing line button to reconnect to the call On the M7100 telephone lift the receiver The person to whom you tried to transfer a call has Do Not Disturb active on their telephone Press JOIH to transfer the call anyway Press RETR to transfer the call to someone else Pres
101. d by an arrow Enter the new position number for the extension Press to exit or to continue programming Assigning or unassigning lines to a group Configure the prime set for a Hunt Group s line to None to avoid delayed ring transfer of external Hunt Group calls to the prime set before the Hunt Group can receive the call A line can be assigned to only one group Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 Programming Hunt Groups 139 12 13 Place the programming overlay on any M7310 or M7324 telephone Press Feature J J J feJ eJ bJ J 4 CONFIG The display shows Fassmordi Press 7 2 7_ 5 8 2 SCPLUS The display shows Terminals sets Press Next until the display shows System erarmina Press Show The display shows Hunt Srours Press Show The display shows Show Srour Enter the Hunt Group number you want to program 1 30 Press Show The display shows Member DHs Press Next The display shows Line assignment Press Show The display shows Show linei Enter the line number you want to program and press SCAH to go to the first line assigned to this group or press LIST to go to the first line in the system Press CHAHGE to program the line as Unassigned or Assigned HGnm means the line is assigned to another Hunt Group Press to exit or to continue programming Setting the distribution mode There are three modes of cal
102. decides what lines a call uses P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 8 Getting started with Norstar Sus speed dial Passwords Timet Date Sustem prorming System speed dial Program up to 70 different telephone numbers so that people in your office can dial them with a two digit code Passwords Change the password you use for programming or erase a Call log password On an XC system you can also change the password for Companion portable telephone registration Time and date Change the time date or both System programming On an XC system you can enable or disable registration for Companion portable telephones Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 Getting started with Norstar 9 yul MOIN ou panes Mojj Y ou SE Molly 00 18S eyeoipulBsy Jaw SUE WILY al paeo Aeidsiqis sunsonos adh Bury ysquo Aejdsig abenBbue sujdo 6 sudo Bo jd IEIp paads J9sn BuwuBid uonng I8POIN sbumes WL 1511 ssd 40 Sip 18143 uUl MOUS Modular ICS 4 0 System Coordinator Guide Bun yOouIpaY 9 11p 1 MOIY 1 buu xny uIOH e9 AOL Ad le q d uled uoz bed dB dnyoldg yOeQaMsue 4H 294SspueH Asnq uo ANG Aejap pma 4 Asnq uo pm4 0 pM4 4 Jamsue OU PMH aul awd asp IUAXA UNU i 0 pm Im ssad 40 SU IP 19143 2138S MOUS way x u 0
103. dial telephones 175 Do Not Disturb 150 Do Not Disturb on Busy 26 external autodial button 63 Forward no answer 84 Forward on busy 85 Handsfree 47 Handsfree Answerback 49 Hotline 177 page zone 96 paging 96 priority call 58 Redirect ring 90 Set lock 178 User Speed Dial 67 68 using a telephone for 3 programming telephones Last Number Redial 66 Link 181 Saved Number Redial 70 Q QUIT 196 R recording programming 2 redialing external number 65 Redir by 91 Redirect ring programming 90 Redirect denied 91 redirection loops avoiding 93 refusing to answer second call 150 Release acall 79 205 Release button 5 33 Release calls 205 releasing accidentally 51 from conference 44 remote access 184 187 remote use Class of Service password 188 security 185 Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 Index 223 using lines and features from outside the system 184 replying to a message 100 analog telephone 101 102 reporting and recording alarms 199 Restr n 170 Restricted call 55 77 207 restricting access to Norstar 185 feature use see Set Lock telephone feature use 178 telephone programming 178 using alternate or scheduled services 165 Restriction service 165 retrieval codes Call Park 80 retrieving held call 73 parked call 80 ring auxiliary ringer 179 changing ring type 125 132 changing the number of rings before call is forwarded 24 description of types
104. dial tone through the headset The volume is reset to a default level during the test Pressing any button ends the test Testing the telephone speaker 1 Press Feature 8 o 5 then or HEST until the display reads Speaker test 2 Press TEST or to go ahead with a speaker test P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 202 Troubleshooting You should hear page tone through the telephone speaker at the maximum volume The volume returns to its previous setting when you end the test Pressing any button ends the test Testing the power supply to a telephone 1 Press Feature _ 8 0 5 then or HEXT until the display reads Power test 2 Press TEST or to go ahead with a power supply test You should see all the indicators on the telephone go on and hear ringing at maximum volume When the test has ended the display should briefly show Power OK The test lasts for five seconds or until you press a button Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 Common feature displays You may see the following displays when you use a feature Access denied Denied in admin Feature timeout Inactive feature Invalid code Hot available Set locked 1234567399123 UTEWNS DK 259221 Someone is already using programming or the feature you are trying to use is not compatible with the configuration of the telephone or line You have
105. dinator Guide 42 Answering calls 3 Press the button where the first call is on hold to create a conference Only the person who established the conference can process the conference by using the procedures described in this section Tip You can create a conference by releasing privacy on a call See Turning Privacy on or off for a call on page 49 Disconnecting one party You can disconnect one party from a conference and continue talking to the other On an M7208 M7310 or M7324 telephone 1 Press the line button of the call that you want to disconnect The call that you want to keep is automatically put on hold 2 Press Ris The call is disconnected 3 Press the line button of the held call to speak to the remaining person On an M7100 telephone 1 Press Feature 8 to place one caller on hold Press again to put the caller you want to keep on hold 2 Press Ris The call is disconnected 3 Press to speak to the remaining party Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 Answering calls 43 Independentiy holding two calls For all Norstar telephones except the M7100 telephone you can put the two people in a conference call on hold independently so that they cannot talk to each other 1 Press the line button of one person The other person is automatically put on hold 2 Press Hoa The second person is put on hold You can re establish the con
106. e Ring Again or Messages features or press PRIORITY to make a priority call You have dialed a number but the least expensive route that the system is programmed to use is busy Unless you release the call it goes through on a more expensive route The last number you dialed or the number you saved for Saved Number Redial was a speed dial number that displayed a name rather than the number The number is dialed correctly but you cannot see it You have attempted to use someone else s private line Enter the digits of the number you want to dial You have not dialed an external telephone number since the last power interruption or system reset Either you have no prime line or your prime line is busy Select a line manually before dialing Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 Making calls 55 Hot in service On another call LATER Restricted call kina Agsin WES HO Ee IT Select a line Send message VES HO You have entered the number of a telephone that is not in service The telephone you have called is on another call Press LATER to use the Ring Again or Message features The call you are trying to make has been restricted in programming A possible reason is time of day restrictions on certain calls Press ES to use Ring Again Press HO to send a message See Sending messages on page 98 and Turning on Ring Again on page 61 Either you have
107. e P0881591 Issue 01 Using System features 185 transatlantic charges You provide the sales representative with a Class of Service password that gives access to the transatlantic line The sales representative can then telephone into the Norstar system from a hotel enter their Class of Service password and use the leased transatlantic line to make calls Remote users can access Norstar lines line pools the page feature and remote administration if enabled through Software Keys The exact facilities available to you through remote access vary depending on how your installer or customer service representative set up your system Tip f the loop start line used for remote access is not supervised auto answer does not function and the caller hears ringing instead of a stuttered tone or the system dial tone Controlling access to your Norstar system It is important to maintain the security of your Norstar system by limiting access to authorized users and limiting those users to the features they need Remote users can make long distance calls Remember that a remote user can make long distance calls that are charged to your company and can make page announcements in your office Direct inward system access DISA Control access to your Norstar system with direct inward system access DISA Access to your Norstar system from the public telephone network should always be controlled with DISA If your installer or cust
108. e name The button has a telephone number stored on it Press show _ to see the rest of the number The autodial is an external number Press to see what line or pool the call is programmed to go out on Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 User Preferences 133 Internl tel The autodial is an internal number Press CLR TEL FEATR Show J to see more information Ba4iIntercam The button is used for intercom Press FIHD show to see more information about the button You cannot store a feature or number on it BasS Ansar 93 The button is used for an Answer DN You FIHD cannot store a feature or number on it E 6 Blank button Either nothing is stored on the button or you CLE TEL FEATR have just cleared the button by pressing CLF B1i Handsfree The button is occupied by the Handsfree FIHD feature You cannot store a feature or number on it For other displays see Common feature displays on page 203 P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 134 User Preferences Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 Programming Hunt Groups The Hunt Groups feature allows a group of Norstar sets to be called by a single directory number ensuring that calls are easily routed to the appropriate group The Incoming Line Group ILG functionality is now accomplished through the Hunt Group feature When upgrading to Modular ICS 4 0 a
109. e target line or if a call cannot be directed to a target line the call goes to the prime telephone for the external line used Overflow routing for incoming calls is used with the Routing Service programmed by your installer A Service must be active for overflow routing to be in effect Overflow routing is not available in normal service Tips When you make a call and the programmed route is busy you hear the expensive route warning tone and see a display indicating that an expensive route is being used To avoid using the normal expensive route release your call Because overflow routing directs calls using different line pools a call may be affected by different line filters when it is handled by overflow routing M7100 telephone Because the M7100 telephone does not have line buttons it sometimes works slightly differently from other Norstar telephones Where other telephones can require that you select a line button to answer a call on the M7100 telephone you simply pick up the receiver Where other telephones require Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 General System features 195 you to select a line button to take a call off hold you press on the M7100 telephone On M7100 telephones you can answer a second call by pressing Your active call is put on hold and you are connected to the waiting call You can have no more than two calls at a time The M7100 telephone cannot ha
110. e template and the telephone The default features are listed in the following tables in this chapter Tips Norstar telephones are shipped from the factory with the button caps in place for the Square template Please consult your customer service representative to determine the type of template programmed into your system before applying button assignments Rules of default button assignment Line and Intercom buttons are assigned by default templates and can be changed in programming Handsfree Mute and answer buttons are not assigned by default If these features are defined however they are automatically assigned to specific buttons as described on this and the following page None of these buttons can be assigned to M7100 telephones The Handsfree Mute feature appears on the bottom right hand button the bottom button on the M7208 telephone moving the Intercom button s up one position Each telephone can have up to eight Intercom buttons They appear above the Handsfree Mute button at the bottom right hand position on your telephone the bottom button on the M7208 telephone Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 Customizing your telephone 121 Each telephone can have up to four answer buttons They appear above Intercom buttons in the right column and continue up from the bottom in the left column replacing the features on those buttons On the M7208 telephone answer buttons appear above
111. eads Restrictions 6 Press Show _ twice 7 Press Next until the display reads Set lock 8 Use CHAHGE to select one of the three options Hone Partial and Full Using an auxiliary ringer An auxiliary ringer is a separate device that has to be connected to Norstar Turning the auxiliary ringer for a telephone on or off You need the programming template found at the front of this guide See Getting started with Norstar on page 1 for more information 1 Press Feature J 2 JleJJGJU J 2 Press 2 3 e 4 6 the default System Coordinator password Press at Terminals amp Sets P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 180 Using System features 4 Enter the internal number of the telephone you want to program and press The display reads Carabilities 5 Press Show J 6 Press Next _ until the display reads Aux ringer 7 Use CHAHGE to select Yes or H No Your installer or customer service representative can program the auxiliary ringer to start ringing for incoming lines as part of Ringing Service Using Host System dialing signals You can access host systems such as private branch exchanges PBX from Norstar by using host system signaling features known as end to end signaling These features either send a special signal to the host system or allow you to program delays required by host systems in external autodial or speed dial se
112. ection of programming allows you to program memory buttons speed dial codes and other settings for any Norstar telephone on the system For example an employee may want to have the Do Not Disturb feature programmed onto a memory button or create a speed dial code Instead of programming from the employee s telephone you can go into programming on the telephone nearest you to make the change Using User Preferences Feature Ie eI bIZI BIT 1 Press Feature UJ S JJ R Feature J J J JZ 2 Enter your System Coordinator or Basic password the default passwords are 2 s 6 4 e and eJejJ J4je J By using a Basic password it is possible to have someone else do day to day upkeep of people s telephones without giving out access to sensitive programming See Using passwords on page 171 After you enter the proper password the display shows you the telephone with the lowest internal number followed by its name For example 221 Recertion 1 Press to move through all the telephones on the system 2 Press when you see the telephone you want to change The display reads the model number of the P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 128 User Preferences telephone at the extension The display shows Connect set if no telephone is connected at that internal number You cannot make changes if the model is Other 3 Press to move
113. edules See Using alternate or scheduled services on page 165 Using Set lock Set lock limits the ways in which you can customize your telephone There are three levels of Set Lock Full Partial and None None allows you to access all features on your telephone Partial prevents programming autodial e changing dialing modes buttons Automatic Dial Pre Dial and programming user speed dial Standard Dial numbers e using Voice Call Deny programming feature buttons saving a number with Saved moving line buttons Number Redial changing the display language Full in addition to the restrictions outlined for Partial lock prevents changing Background Music changing Privacy changing Do Not Disturb using Ring Again using Call Forward all calls using Send Message using Trunk Answer activating Services Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 Using System features 179 Changing Set Lock programming for a telephone You need the programming template found at the front of this guide See Getting started with Norstar on page 1 for more information 1 Press Feature gt e 6 6 3 4 a 2 Press 2 s 6 4 6 the default System Coordinator password 3 Press Show _ at Terminals Sets and enter the internal number of the telephone you want to program 4 Press Show___ 5 Press Next _ until the display r
114. ee Paging on page 95 See Making additional telephones ring on page 165 See Using passwords on page 171 Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 Answering calls Answering incoming calls with Hunt Groups Your Norstar system now allows you to establish Hunt Groups in your system Hunt Groups are a group of Norstar set DNs that can be called by a single directory number The Hunt Groups feature ensures calls are easily routed to the appropriate people You can program e the members for a Hunt Group e member position within a Hunt Group e how calls are distributed e how long a call spends looking for available members e what happens if all members are busy For more information on Hunt Groups see Programming Hunt Groups on page 135 Answering an incoming call There are three indications of an incoming call ringing a line button flashing and a message on the display You do not necessarily receive all three indications for any particular call For example you may have a line that has been set up not to ring at your telephone If so you see only a flashing line button There are many possible combinations depending on how your system is set up See Choosing a line using a line button on page 55 for more information on the use of lines If you receive a priority call and your telephone has no free internal line buttons you cannot transfer the priority call you must
115. er of the name until the display shows the letter you want Hamers Press gt P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 20 Frequently used programming operations Hame S_ Use the dial pad and gt until you have the entire Da BESF gt name The name can be up to 16 characters long including spaces Press on the numeric dial pad to add spaces HamerSAWINGS BANK Press ia gE BKSP gt Harme SAVIHGS BA Press to end your session CLF CHAHGE Or you can press Heading then Next to program another speed dial number End of session io Changing the name of a telephone Begin the programming session Jan i 12 90pm Press Feature Feature Press H HBD Password Press 2 B 6J EJ RETRY Change the name of a telephone Terminals amp Setsr Press show ____ Show set Enter the internal number DN of the telephone or LIST voice mail extension In this example it s 221 Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 Frequently used programming operations 21 If the set has already been given a name it appears after DH on the display 221122 1h Press show then Next FIHD Hame 221 This is the name the display shows if you don t CHANGE change it Press CHANGE Decide what name you want to give to the telephone number Hares Press the telephone s numeric dial pad button that gt has the first letter of the name
116. ess dk Select a line There is no line associated with the speed dial number you are trying to use Select a free external line or line pool and enter the speed dial feature code again Unknown number The system cannot dial the number stored Reprogram the number For other displays see Common feature displays on page 203 Using Saved Number Redial Feature 6 7 You can save the number of the external call you are on provided you dialed the call so that you can call it again later Each telephone can save one number at a time with Saved Number Redial not one number for each line Tip You can copy a number onto an autodial button using Saved Number Redial Saving a number Press Feature 6 7 while you are on the call Saved Number Redial records a maximum of 24 digits P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 70 Time savers for making calls Dialing a saved number Press Feature 6 7 when you are not on a call If you have a programmed Saved Number Redial button you can use Button Inquiry Feature o to check the last number before you dial it Preventing a telephone from using Saved Number Redial Saved Number Redial can be restricted at individual telephones You need the programming template found at the front of this guide See A map for working in programming on page 7 for more information 1 Press Feature JJ
117. fer see Call Transfer Transfer denied 78 transferring calls 75 Callback 82 parking a call 79 using Camp on 78 troubleshooting reporting and recording alarms 199 testing the headset 201 the power supply 202 the speaker in the handset 201 the telephone buttons 200 the telephone display 200 the telephone speaker 201 using the alarm telephone 199 Trunk Answer 39 U understanding programming 2 Unesuirred line 91 Unknown name 112 Unknown number 69 until 170 UPDATE 12 Use line Fool 205 User Preferences 127 133 Feature USER 172 User Speed Dial 67 130 using Call Forward 83 using Do Not Disturb 150 using Norstar remotely 184 187 using this guide 1 V videoconferencing and video using ISDN applications 162 IEW 196 viewing active Services 169 Call Log 109 messages 100 103 Voice Call 104 106 Woice call 106 voice mail P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 226 Index accessing your Norstar system 114 using Call Forward 87 volume bar 196 control 196 W Wait for Dial Tone 184 wall mounting telephones 197 Y Your list full 104 Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 Tell us what you think This is your document Nortel wants it to work well for you Please take a few minutes to answer the questions on the other side of this page Fax it back to us at the number provided or mail it
118. ference 1 Take one call off hold 2 Press B 3 Take the other call off hold Putting a conference on hold You can put a conference on hold allowing the other two people to continue speaking to each other by pressing i You can reconnect to the conference by pressing either of the held line buttons For the M7100 telephone press f Splitting a conference You can talk with one person while the other person is on hold On an M7208 M7310 or M7324 telephone Press the line button of the person you want to speak to The other person is automatically put on hold On an M7100 telephone 1 Press Feature f s The first party is on hold 2 Press Hold if necessary to switch parties You can re establish the conference 1 Press Feature i P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 44 Answering calls 2 Take the held call off hold This is not necessary for the M7100 telephone Removing yourself from a conference Feature 7 o You can remove yourself from a conference and connect the other two callers through your Norstar system Enter the Transfer feature code Feature _ 7 0 J When you remove yourself from a conference using the Transfer feature and both callers are from outside your system one of the callers must have called you on a disconnect supervised line or the call is be disconnected Displays 3 parties onla Cont on ho
119. gramming 17 programming for User 68 selecting a line 18 splitting a Conference Call 43 Square template button defaults 123 standard dial 57 Start of list 104 Still in trnsfer 77 stopping calls from ringing at your telephone 150 stuttered dial tone 187 suspending a call see also Call Park and Hold System Coordinator password 2 system dial tone 187 System Speed Dial 67 T target line 193 changing the name 149 telecommuting using ISDN applications 162 telephone alarm 199 Call Display information 36 CAP 31 174 changing the name 149 control 168 178 difference between M7310 and M7324 telephones 5 direct dial 174 extra dial 168 171 174 Hotline 176 log calls automatically 107 M7100 illustration 194 M7310 illustration 4 M7324 illustration 4 mounting on wall 197 moving 149 prime 174 prime telephone 31 testing 199 202 testing buttons 200 display 200 ending a session 200 Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 Index 225 handset 201 headset 201 power supply 202 telephone 199 telephone speaker 201 Their list full 104 Srarties only 44 time and date changing 13 displayed instead of messages and calls 125 displaying 51 HEJME 13 172 Feature e JloJfe 104 length of a call 50 time savers autodial 63 Saved Number Redial 69 Speed Dial 67 tone camped call tones 78 controlling length 182 remote access tones 187 voice call 105 tracking incoming calls Call Log 107 trans
120. h an ISDN terminal Consult your customer service representative to determine whether or not this feature is compatible with your provider Emergency 911 Dialing Modular ICS 4 0 with the ISDN PRI feature is capable of transmitting the telephone number and internal extension number of a calling station dialing 911 to the Public Switched Telephone Network State and local requirements for support of Emergency 911 Dialing service by Customer Premises Equipment vary Consult your local telecommunications service provider regarding compliance with applicable laws and regulations If transmission of internal extension numbers is not required or desired then it is recommended that the System Coordinator maintain a site map or location directory that allows emergency personnel to rapidly locate a Norstar set given its DID number This list should be kept up to date and readily available and can be included in the Programming Record 2 way DID With PRI the same lines can be used for receiving direct inward dialing DID and for making direct outward dialing DOD calls P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 156 ISDN PRI and BRI The dialing plan configured by your customer service representative determines how calls are routed Consult your customer service representative to determine whether or not this feature is compatible with your service provider Call by Call service selection for PRI PRI lines
121. hat is programmed with Handsfree and is always located in the lower right hand corner of the telephone Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 Answering calls 49 Handsfree Answerback Handsfree Answerback allows you to answer a voice call without lifting the receiver It is always turned off for an M7100 telephone You can turn Handsfree Answerback on or off for a telephone that is programmed to use Handsfree You need the programming template found at the front of this guide See Getting started with Norstar on page 1 for more information 1 Press Feature JJ EC BIG 2 Press 2 3 6 4 6 the default System Coordinator password 3 Press Show and enter the internal number of the telephone you want to program 4 Press Show twice Press Next four times 6 Choose a setting Yes or No at HF anzwerback using the CHAHGE button Turning Privacy on or off for a call Feature fs 3 Lines in your system can be configured to have automatic privacy If a line is not programmed with privacy anyone with the line assigned to their telephone can join your call by pressing the line button If a line is programmed with privacy only one person at a time can use the line Privacy control cannot be used on internal or conference calls P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 50 Answering calls When another telephone joins
122. he desired schedule You are viewing the active Services Press or HEXT to see the other active Services Press or EXIT to quit The name of the current Routing service schedule is displayed Press or HEKT to see the other Routing service schedules Press Hold _ or OK to select the desired schedule Press Hold or dk to select this schedule or HEST to see the next available schedule or or QUIT to exit If you select this schedule it is in effect until the next automatic schedule takes effect You have entered the Show Services feature code and there is no active Service There is a Service active in your system Press or LIST to view the active Services For other displays see Common feature displays on page 203 Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 Using System features 171 Services that have been turned on automatically are indicated by an asterisk before the name on the display You can neither manually activate nor cancel scheduled services although you can override them by manually turning on another schedule The control telephone can override Services that are turned on and off according to a schedule at any time by entering a Services feature code and selecting a different schedule This override remains in effect until it is canceled If you select a schedule with an asterisk the next automatic service schedule comes into effect at the progra
123. he display shows System Prearriirrd Press Press Show The display shows Hunt 3rours Show The display shows Show Srour Enter the Hunt Group number you want to program 1 30 Press are no Show The display shows Member DH There member DNs if none are programmed Press Show The display shows the members for that group Press ADL to add a member or press REMOWE to remove a member from the group 11 Press to exit or to continue programming P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 138 Programming Hunt Groups Moving members of a group Member order within a Hunt Group is important The member order determines how a call is routed through a Hunt Group 1 Cm ND wv 11 12 Place the programming overlay on any M7310 or M7324 telephone Press Feature _ e 6 e 3 4 4 CONFIG The display shows Passwords Press 7 EJE 5 8 2 SCPLUS The display shows Terminals amp sets Press Next until the display shows System prarmina Press Show The display shows Hunt Srours Press Show The display shows Show Srour Enter the Hunt Group number you want to program 1 30 Press Show The display shows Member DHs Press Show The display shows the members for that group Press MOWE to move an existing member to another place within the Hunt Group The display shows the member number followe
124. hen you have Do Not Disturb activated at your telephone For step by step instructions see Making changes to Call Forward on Busy on page 25 Line Redirection takes precedence over Forward on busy Calls that are redirected by Line Redirection are not affected by any Call Forward features or Call Forward programming Telephones that have Forward on busy active can receive priority calls If you are busy on a target line call another call to that target line is redirected to the prime telephone for that target line Tip f the Norstar set is a member of a Hunt Group the Call Forward on busy feature is overridden and the Hunt Group call continues to ring until the hunt time has expired For more information on Hunt Groups see Programming Hunt Groups on page 135 P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 86 Forwarding your calls DND on Busy When you are busy on a call and a second call comes in your telephone rings softly to alert you to the second call If you find this second ring distracting you can have the system prevent a second call from disturbing you by assigning Do Not Disturb DND on Busy to your extension When DND on Busy is turned on for the set internal and private network callers hear a busy tone instead of ringing when you are on the telephone External callers are transferred to the prime set used in your system For step by step instructions see Making Changes to Do No
125. i 1227 HEST ERASE MORE Line eal Logit HEST ERASE MORE Line el HEST ERASE MORE Messages Calls MSG CALLS Hew calls begin Ho info to 109 indicates that the stored number has been shortened to its final 11 digits Press gt i or MORE to display additional information about the call One or more log entries have been deleted by the Autobumping feature while you are looking at the Call Log Hold or release your active call before entering Call Log The external line is in use The repeat call counter shown along with time and date indicates the number of calls you have received from the same caller This call was answered at another telephone 227 This call was logged manually This call was not answered There are one or more items in your message waiting list and there are one or more new items in your Call Log Press Feature _ 8 0 6 to change the first line of the display to the current time and date You have viewed your last old log item and now view your new log items No information is available for the call P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 114 Tracking your incoming calls Ho lod assigned No log space has been assigned to the telephone Ho resume item The resume item has been removed because of Autobumping repeat call update or log reallocation while you are looking at the Call Log For other displays see
126. in the case of a video terminal Thus the number of terminals installed must take into account whether you require dedicated access for the terminals on that loop Note Norstar set features other than Transfer and Call Forward All Calls are not available to ISDN terminals In addition you cannot retrieve a parked call or reach a Direct Dial set by using the Direct Dial digit from an ISDN terminal Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 ISDN PRI and BRI 159 Line access from an ISDN terminal ISDN terminals do not have line keys or intercom keys as do Norstar telephones To make an outgoing call from an ISDN terminal access an external line by entering a line pool code or by using the ARS feature ISDN BRI features Selected ISDN network features can be used from a Norstar telephone Your central office switch ISDN network determines which features are available to you Network Name Display for BRI Your Norstar system displays the name of an incoming call when it is available from the service provider Name information can be displayed on a Norstar set but not on an ISDN terminal If the Calling Party Name has the status of private it may be displayed as Private name If the Calling Party Name is unavailable it may be displayed as Unknown name Your Norstar system displays the name of the called party on an outgoing call when it is provided by your service provider As with PRI y
127. ines 206 Ho info ta loa 113 No last number 66 Ho last number 54 Ho line selected 54 204 206 Ho line to use 91 Ho lod assigned 114 No number saved 71 Ho number stored 68 104 Ho resume item 114 Ho services OH 170 Ho woice call 106 Norstar Programming Report 2 Norstar system dial tone 187 Norstar telephones installing 147 mounting on a wall 148 Hot available 203 Hot in service 55 77 79 87 205 numbers entering with dial pad 19 0 DE 196 On another call 55 60 On hold 74 one button access to features 33 one button dialing see Autodial Outa0in9 line 91 overflow call routing 194 OVERRIDE 196 overriding Call Forward 84 P page external equipment 98 programming 96 shortcut codes 95 types 95 zones programming 96 Fage choice 97 Fage timeout 97 Paging ALL 97 Fagina busy 98 Park denied 81 Parked call 205 Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 Index 221 Farked on 81 parking a call retrieving 80 Parking full 81 password Basic 127 172 Call Log 111 112 canceling 112 changing 111 changing 171 Class of Service 187 clearing Call Log 174 entering 11 System Coordinator 2 171 172 user preferences 127 Pause 181 pause in a sequence of numbers see Wait for Dial Tone PBX template 123 Pick ue receiver 205 Pickur 39 Pickur denied 39 40 pickup group 38 Please wait 60 Pool cade 91 power off effect on memory buttons 63 power supply testing 202 pre dial 5
128. ing is canceled automatically when you hang up or when you press Feature _ 8 0 E Tip Keep the receiver away from the speaker or you may hear feedback The higher the volume the more the feedback Press to prevent feedback when hanging up Using Handsfree Mute The ability to use Handsfree must be turned on or off for each telephone The type of Handsfree can be changed See Changing Handsfree for a telephone on page 47 You must turn on Handsfree for a telephone to be able to use a headset Answering calls without lifting the receiver 1 Press the line button for the ringing call This step is not necessary if you have a prime line assigned to your telephone P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 46 Answering calls 2 Press _Hangsfree_ The telephone s internal microphone and speaker are automatically turned on Handsfree is not available for an M7100 telephone Tip Direct your voice toward the telephone The closer you are to the telephone the easier it is for the microphone to transmit your voice clearly to your listener Making calls without lifting the receiver 1 Press If you don t have a prime line assigned to your telephone press a line button The telephone s internal microphone and speaker are automatically turned on 2 Dial your call 3 Speak normally Muting Handsfree 1 Press to switch off the telephone microphone so that yo
129. is displayed first You need the programming template found at the front of this guide See Getting started with Norstar on page 1 for more information 1 Press Feature JJ J 2 JJ CJCJ eI 4 2 Press 2 s 6 4 6 the default System Coordinator password 3 Press Show and enter the internal number of the telephone you want to program 4 Press Show___ 5 Press Next J four times 6 Press Show _ 7 Choose a setting at lstOiselay using the CHAHGE button The choices are Hame Humbr or Line Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 Answering calls 37 You may see Unknown name or Unknown number on the display if the information is not available from your telephone company You may see Private name or Private number on the display if the caller blocks that information Picking up a call ringing at another telephone You can pick up a call ringing at another telephone by using Directed Pickup or Group Pickup Answering any ringing telephone using Directed Pickup Feature 7 6 You can answer any telephone that is ringing in your Norstar system 1 Press Feature EJ 2 Enter the internal number of the ringing telephone Call Pickup cannot be used to answer private lines To use Call Pickup Directed Pickup the telephone must be ringing If for example the auxiliary ringer is ringing but the call is not ringing at a teleph
130. is returned to your telephone No one answered the call you parked The call has come back to you You have used the Call Queuing feature without picking up the receiver Auto Handsfree has not been assigned to your telephone You must use the receiver or to answer a call You are receiving a priority call If you are on another call inform the person you are speaking to that you are about to put the call on hold Press the flashing line indicator of the priority call or wait until the call connects automatically in eight seconds The priority call goes through when you hear the next beep Your active call is placed on Exclusive Hold It is reconnected automatically when the priority call ends unless you transfer the priority call in which case you must press the line button of your original call to reconnect Use DND Feature 8 6 or press BLOCK to reject a priority call You have no free line buttons on which to receive a call Release one of your current calls and try again to answer the incoming call You have received a Ring Again offer for a line pool Press the flashing internal line button or ES to use the line pool On the M7100 telephone just lift the receiver Otherwise press HO or wait 30 seconds for the Ring Again offer to expire You cannot program a feature button while you are on a call You have tried to use a feature while you were on a call or had calls on hold Release the call or calls
131. l distribution Broadcast rings each set in the group simultaneously Calls are handled one at a time other calls are queued As soon as a call is picked up the call next in the queue is presented to the Hunt Group without having to wait for queue time out P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 140 Programming Hunt Groups In Broadcast mode a single incoming call rings simultaneously at all the sets in a group This way all receptionists in the group can share the load of answering large volumes of calls All sets automatically display the calling line identification CLID if available A familiar example is a fund raising campaign where a group of operators are waiting to take each call as it comes in e Sequential starts the call at the first set in the Hunt Group and distribution is complete when the first free set has been found Simultaneous calls can be presented Distribution is order based In Sequential mode you can program your top salesperson to be the first member of the group to receive incoming calls e Rotary the call starts at the set after the one which answered the last call Distribution is complete when the next free set has been found Simultaneous calls can be presented Distribution is order based In Rotary mode you can ensure that all your helpline people are receiving calls on an equal basis rather than one person receiving the majority of calls The call rings at
132. l the display shows Sustem Prornird Sus prarmindo Press show Change DHz3k Press Next f Featr settingsr Press Show f Back9rnd music Press Next until the display shows CHAHGE AutoTimetDate AutoTimefDate Press CHAHGE to choose or H CHAHGE i Adding or changing a system speed dial You program a speed dial on your Norstar so that anyone in your office can dial a frequently used number using a two digit code To change a speed dial that already exists follow the same steps The new programming overwrites the previous number and settings Begin the programming session Jani 1 2i0 pm Press Feature Feature Press J e CJ elea P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 18 Frequently used programming operations Password Press He RETRY Choose a speed dial code TerminalstsSetsk Press three times Sus Speed Dialk Press show ____ Speed dial _ Press 0 tJ LIST You can pick any system speed dial code between 01 and 70 Speed dial 101k Press Show FIND Add or change the telephone number Bl Ho number Press CHAHGE CHAHGE Bis Use the dial pad to program the telephone number CAHCL OK that you want to add The telephone number can be up to 24 digits long Al inAnNANAH Your display shows the telephone number and not CAHCL BESP OE n s as shown here Press dk Select a line for the speed dial code BI nnnnnnnn Press Next CLR CHANGE
133. l to their telephone Using Page with external paging equipment When you make a page that uses external paging equipment external page or combined page the Long Tones feature is automatically activated for the external paging system only This allows you to control optional equipment with the Long Tones feature Sending messages The Messages feature allows you to leave a message on the display of another Norstar telephone or to analog telephones connected to an Analog Station Module ASM The Messages feature indicates if you have any messages waiting The Messages feature uses a message waiting list to keep a record of your internal messages and your external voice mail messages if you subscribe to a voice message service with visual message waiting indication Sending a message You can leave a message on the display of another telephone in your Norstar system Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 Communicating in the office 99 You can send up to four messages to different telephones including your voice message center If your telephone is a direct dial telephone or a central answering position CAP you can send up to 30 messages Only the designated direct dial telephone for an analog telephone connected to an Analog Station Module ASM can send messages to analog telephones by pressing Depending on the programming setup the analog telephone provides either a Stuttered Dial Tone or
134. lar ICS 4 0 System Coordinator Guide P0881591 Issue 01 Answering calls 31 Answering calls at a prime telephone Each line in a Norstar system can be assigned a prime telephone Calls not answered at their normal destinations are transferred to the prime telephone The prime telephone is usually the attendant s telephone The installer or customer service representative programs a prime telephone for a line Displays DHE from 221 The person at telephone 221 has forwarded a call to you using Do Not Disturb DHE transfer The system has transferred a call to you from a telephone with Do Not Disturb turned on DRT Lineaal Nobody answered this call so the system transferred it to you Line i callback Someone has camped parked or transferred CALLBACK a call on line 001 but no one has answered it Press CALLBACK or the line button to connect to the call Line il to prime There is no telephone that can receive a call on line 001 so the system has transferred it to you Line az gt Line 5 The call coming in on line 002 was intended for target line 052 Line 052 is busy so the call has come to you For other displays see Common feature displays on page 203 Using a central answering position CAP module A central answering position CAP is a Norstar M7324 telephone and a CAP module that your installer or customer service representative programmed as a CAP You can have five CAPs in a Norstar Modular system It is be
135. late found at the front of this guide See Getting started with Norstar on page for more information 1 Press Feature J JJG 4 2 Press 2 3 6 4 6 the default System Coordinator password 3 Press Show and enter the internal number of the telephone you want to program 4 Press Show twice 5 Press nine times The display shows Priority calli 6 Press CHANGE to choose Yes or H No P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 60 Making calls Displays Call blocked Please wait Priorit denied You tried to place a priority call to another Norstar telephone The person you called has blocked your call Try to call later The party you are calling has eight seconds to decide whether to accept or reject your priority call The telephone you are calling has already received a priority call or is unable to receive priority calls You can make a priority call only while your telephone displays 2271 busy PRIORITY Calling 221 PRIORITY Do not disturb PRIORITY On another call PRIORITY Using Ring Again Use Ring Again when you call someone on your Norstar system and their telephone is busy or there is no answer Ring Again can tell you when they hang up or next use their telephone You can use Ring Again to tell you when a busy line pool becomes available Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01
136. ld Conference busy Line l 221 TRANSFER Press held line You are trying to add a fourth party to your conference call or to join two conferences together Release one call from the conference before adding another or keep the two conferences separate You have put a conference call on hold You have tried to make a conference call but your system is already handling its maximum number of conference calls You are on a conference with the two lines or telephones shown You can drop out of the conference and leave the other two parties connected Unsupervised Conference by pressing TRANSFER or entering the Transfer feature code You have activated the Conference feature with one call active and another on hold Press the line of the call on hold to bring that person into the conference For other displays see Common feature displays on page 203 Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 Answering calls 45 Listening to a call as a group Feature 8 o 2 To allow people in your office to listen in on a call using Group Listening press Feature _ 8 o f2 You hear the caller s voice through your telephone s speaker Continue to speak to the caller through the telephone receiver Your telephone s microphone is off so the caller does not hear people in your office Canceling Group Listening Feature 8 fo 2 Group Listen
137. le to start and stop the service by entering the appropriate feature code at a control telephone If you select this setting you use the start and stop times programmed by your installer or customer service representative Off prevents the service from being activated You need the programming template found at the front of this guide See Getting started with Norstar on page 1 for more information 1 Press Feature JJ J 2 CJICI BIEL 2 Press 2 s 6 4 6 the default System Coordinator password 3 Press Next twice 4 Press Show at Services 5 Press Next until you see the Service you want to program 6 Press Show and until you see the schedule you want to program 7 Press Show and use CHAHGE to select the setting that works best for your office Of f Manual or Automatic Each schedule can have its own configuration of a Service which works independently of automatic start and stop times Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 Using System features 167 For example there may be a version of Restriction service called Night Schedule that prevents anyone from making long distance calls But calling it Night Schedule does not mean it can only be used with a schedule You can turn the Night Schedule for Restriction Service on or off as needed any time of the day or night If you decide to run a service on a schedule the system uses the start and stop
138. line button 55 Line pools 55 Using a line pool to make a call 56 Programming a memory button with a line pool feature code 56 Making calls from an ISDN terminal 57 Changing how you dial your calls 57 Using Standard dial 57 Using Automatic dial 58 Using Pre dial 58 W hen the internal number you have called is busy 58 Priority Call 58 Making a priority call 59 Giving a telephone the ability to make priority calls 59 Using Ring Again 60 Turning on Ring Again 61 Canceling Ring Again 61 Time savers for making calls 63 Storing a number on a memory button for A utodial 63 Adding an autodial button 63 Choosing a line for A utodial 63 Using intercom as the line for A utodial 64 Using Last Number Redial 65 Preventing a telephone from using Last N umber Redial 66 Using Speed Dial 67 Making a speed dial call 67 Changing and adding System Speed Dials 67 Adding or changing User Speed Dial 68 Using Saved N umber Redial 69 Saving a number 69 Dialing a saved number 70 Preventing a telephone from using Saved Number Redial 70 Handling many calls at once 73 Using Hold 73 Retrieving a held call 73 Holding automatically 73 P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide iv Table of Contents Listening on hold 73 Holding a call exclusively 74 Using Call Queuing 74 Transferring calls 75 Using the transfer feature 75 Transferring a call 75 Transferring external calls 76 Canceling a transfer 76 Using Camp on 78
139. lls Displays while canceling redirection Select lines Press the lines that are no longer to be QUIT ALL redirected The lines light up as you press them Once you cancel redirection for a line you cannot restore it by pressing the line again Press ALL to cancel redirection for all your lines When you are finished press or OF Select lines Continue to press the lines that are no ALL OK longer to be redirected Press or OK when you are finished For other displays see Common feature displays on page 203 How Line Redirection is different from Call Forward Call Forward forwards all calls that arrive at a particular telephone to another telephone within the Norstar system Line Redirection redirects only the lines you specify no matter which telephones they appear on to a telephone outside the Norstar system Line Redirection takes precedence over Call Forward Using Line Redirection You redirect lines at a telephone but once redirected the lines are redirected for the entire system You can redirect only lines that appear at line buttons on your telephone You can answer the telephone if it rings while you are in the middle of programming Line Redirection but none of the Norstar call handling features are available until the feature times out If you need to use a Norstar feature to process the call quit Line Redirection programming by pressing Do not press or you disconnect the call you are trying to
140. ls to be sent In this example it s 221 You can press CLF to change the destination back to Hone Fid toed Press to end your session CLR CHANGE You can press to continue programming capabilities for this telephone or press three times to return to the Terminals and Sets heading End of session Tip f the Norstar set is a member of a Hunt Group the Call Forward on busy feature is overridden and the Hunt Group call continues to ring until the hunt time has expired For more information on Hunt Groups see Programming Hunt Groups on page 135 iz Making Changes to Do Not Disturb on Busy When you are on a call and a second call comes in your telephone rings softly to alert you to the second call You can turn this feature on or off for each telephone Begin the programming session Jani 12 86Fm Press Feature Feature Press Je CJC 8 4 Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 Frequently used programming operations 27 Password Press Ae RETRY Change Do Not Disturb on Busy Terminals amp Setsk Press show ____ Show seti Enter the internal number intercom number of the LIST telephone extension In this example it s 225 If the set has been given a name it appears on the display 2251225 Press Show FIHD Carabilitiesr Press Show Fud no answuerk Press Next twice CHD on Buss H Press CHANGE to turn the feature on CHAHGE DHO on Busai
141. m Coordinator Guide x Table of Contents Testing the speaker in the telephone handset 201 Testing the telephone headset 201 Testing the telephone speaker 201 Testing the power supply to a telephone 202 Common feature displays 203 Index 209 Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 1 E Getting started with Norstar Your Norstar digital key system has many powerful features that can be customized to keep up with changes in your workplace in Using this guide The person who is responsible for adding or moving telephones or making changes to the system is called the system coordinator This guide is designed to give the system coordinator all the information he or she needs to carry out these kinds of jobs The first section contains step by step instructions on changing the time and date deciding how many rings it takes before a call is forwarded and other day to day programming Once you understand these basic steps you can move on to the many other features described in the second section of the guide and refer to the first section only from time to time You can look at the contents page for an overview of the features that are available or check the index for specific features or messages displayed on your telephone Emergency 911 Dialing Emergency 911 Dialing is the capability to access a public emergency response system by dialing the digits 9 1 1 Emergency
142. manually if the current year differs from the network time 1 Place the programming overlay on any M7310 or M7324 telephone 2 Press Feature J J J le 6 8 4 J l CONFIG The display shows Password P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 190 Using System features 3 5 6 T 8 9 Press Termi Press Fran Press Press Press Press 7 J 2 z 5 8 2 SCPLUS The display shows nalstSetsa Next until the display shows System ing Show The display shows Charge DH Next The display shows Featr settings Show The display shows Back3rnd musici Next until the display shows AutoTime Date Press CHAHGE to choose Yes or H No 10 Press Ris to exit or to continue programming Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 General System features The following features are available for the entire Norstar system Set profile Set profile allows you to view but not change the programming settings for each Norstar set You can access Set Profile from any M7310 or M7324 telephone even while you are on a call 1 Press Feature le I SJE Te 2 Enter the internal number of the telephone whose programming you want to review 3 Use BACK SHOW and HEXT to navigate through the settings Line profile Line profile allows you to view but not change the programming settings for each Norstar line You
143. mmed Release feature performs same function as in a programmed dialing sequence When the system encounters Programmed Release in a dialing sequence it stops dialing and hangs up the call The Programmed Release symbol 2A takes up two of the 24 spaces in a programmed dialing sequence The system ignores any digits or commands that follow a Programmed Release in a programmed dialing sequence Run Stop Feature 9 Run Stop inserts a break point into a sequence of dialed numbers or characters used for automatic dialing This may be necessary when you are connecting to a PBX or similar host system For example you can call a company with an automated attendant that instructs you to dial the internal number you need You can program the company number a Run Stop then the internal number on one external autodial button Press the autodial button once to dial the company number When you hear the automated attendant press the autodial button again to dial the internal number The Run Stop symbol E uses one of the 24 spaces in an autodial or speed dial sequence You can include up to three Run Stop commands in a dialing string The system ignores a fourth Run Stop and any digits or commands that follow it in a programmed dialing sequence P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 184 Using System features Wait for Dial Tone Feature 8 o 4 Wait for Dial Tone cause
144. mmed time Direct dial calls to a direct dial telephone ring at the extra dial telephone the extra dial telephone is designated by your installer or customer service representative only when you enter the Ringing service feature code Feature lig 7 Jf at that direct dial telephone Note that only the extra dial telephone is activated not the actual Ringing service unless that direct dial telephone is a control telephone Tip Norstar provides six service schedules named Night Lunch Evening Sched 4 Sched 5 and Sched 6 Your installer or customer service representative can change these names to suit your business Using passwords Your passwords prevent unauthorized or unintentional changes to your Norstar system To keep your telephone service secure distribute the password only to selected personnel or make use of the basic password described below Record your password in a secure place and change it periodically P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 172 Using System features If you forget the administration or basic passwords you cannot do any programming Call your customer service representative to assign a new password The password is a one to six digit number It is advised to make your password at least six digits long for security reasons If you press CHAHGE but do not enter a new password the existing password is erased Anyone can then access programming without a pas
145. nable autobumping Press Feature f 8 1_ 5 to disable autobumping Viewing your Call Log Feature s 1 2 To view your log 1 Press Feature 8 C E The display shows the number or previously read items old and the number of new unread items new in the log 2 Press or OLE to view old items press or HEW to view new items 3 Press 0 or RESUME to display the last item you viewed the last time you viewed your Call Log Names and numbers for external callers are displayed only if you have subscribed to Call Display services from your local telephone company P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 110 Tracking your incoming calls Viewing a Call Log item Press 0 fO or MORE to view the information for a call log item Erasing log items You should routinely erase log items that you ve read to make space for new items in your log 1 Display the item you want to erase 2 Press Hold or ERASE 3 Press Ris to exit If you accidentally erase an item you can retrieve it JR Press Hold or UHDO immediately after accidentally erasing an item 2 Press Ris to exit Making a call using Call Log You may find it helpful to place calls from within your Call Log The number stored for each call may vary depending on the type of call For example if the call was placed from a Centrex or PBX system the fi
146. ne If the call you want to park is on hold reconnect to it before you park it You have entered an invalid retrieval code There was no call on the retrieval code you entered You have tried to park a conference call Split the conference and park the calls separately The person who retrieves the calls can reconnect the conference Record the code shown Use Page Feature 6 or press FAGE to announce the call and its retrieval code All available retrieval codes are in use Transfer the call or take a message instead For other displays see Common feature displays on page 203 P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 82 Transferring calls Using Callback When you direct a call you have answered to another telephone the system monitors the call to make sure it is answered If no one answers the call within a set length of time the system directs it back to you Callback generates a variety of displays Most occur after a set delay and are listed in the index Some occur immediately if the telephone to which you are directing a call is out of service or otherwise unavailable These are listed with the descriptions of the specific features such as Transfer or Camp on Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 Forwarding your calls Forwarding your calls to another Norstar telephone Press and enter the number of the internal telephone to whi
147. ng buttons are active or inactive at different stages of programming A button is active meaning you can use that option when the indicator next to it is lit or P i A map for working in programming The programming maps on the following two pages show the headings you ll see when you move through the display menu after pressing Feature CJ fo NJ FJ J G and entering the password the default password is A D MJ _ N or 2 3 6 4 6 The maps show you the choices under each menu heading Another level of access is provided for special programming instances the default password is 7 J 2 7_ bJ 7 or SCPLUS A Basic password can be used with a limited number of feature codes including t t_ J E and the codes for turning call services on and off For more information see Using passwords on page 171 Terminalatizeta Terminals and sets Customize the many features used by telephones You can change where a call is forwarded give a telephone a name or allow certain features to be used at a telephone You can change the button programming on any telephone on the system Lines Lines Program names for each line Services Services Turn services on or off These are Ringing service often called night service that allows additional telephones to ring Restriction service that blocks certain kinds of calls and Routing Service that
148. nk Answer A telephone may have buttons assigned for lines 001 to 003 but have only lines 001 and 002 programmed to ring as well An incoming call on any of the three lines causes a line button indicator to flash and the telephone can be used to answer the call This is especially useful for people who monitor other telephone lines but want only their own lines to ring Target line A target line is used to route a call directly to a particular telephone or group of telephones Target lines are used only for incoming calls A single incoming line may provide connections to several different target lines This allows each person or department in the office to have their own number without having a separate external line for each number Tip The maximum number of target lines available in the fully expanded XC system is 192 and 128 on a DR 3 0 system P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 194 General System features Line pools A line pool allows each telephone access to external lines from a group or pool of external lines You can access such lines by pressing an intercom button and entering a line pool access code or by pressing a memory button programmed with the line pool feature code and a line pool access code Overflow call routing If a call comes in for a target line that is busy Norstar routes the call to the prime telephone for that target line If there is no prime telephone assigned to th
149. no prime line or the prime line is in use or the line programmed for an autodial number speed dial number or Hotline is in use Select a line and dial again Press YES to send a message See Messages For other displays see Common feature displays on page 203 Choosing a line using a line button You have one line button for each line assigned to your telephone Press the line button to select the line you want to answer or use to make a call Having several line buttons allows you immediate access to more than one line The M7100 telephone has two intercom paths which are used instead of line buttons to answer and make calls Each M7100 can be assigned two lines You can press to switch between two calls one active and one on hold Line pools A line pool is a group of external lines that can be shared by many telephones You can use a line in a line pool to make an external call P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 56 Making calls The Norstar Modular ICS system can have 15 line pools and a telephone can be programmed to access any number of them A line pool access code is a number you dial to get a line pool The access code can be up to four digits long You can have several different line pools for your system each one giving you access to a different set of external lines It is one way of sharing lines across telephones in a system Your installer or customer service
150. ntrol telephone Preventing certain calls from being made Restriction service prevents a user from making certain kinds of calls from a telephone or from lines that are available at the telephone The restrictions are programmed by your installer or customer service representative Making additional telephones ring Ringing service makes additional telephones ring for incoming calls on external lines For instance all incoming external calls can ring at a security guard s telephone during the night or calls to one attendant can ring at another attendant s telephone during lunch It does not suppress your normal ringing assignment Changing the lines used by outgoing calls Routing service allows you to assign alternate routes to calls In this way you can take advantage of lower costs available on particular routes on certain days and at certain times Both the regular and alternate routes are programmed by your installer or customer service representative P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 166 Using System features Turning Services on and off The master control for how different services and their schedules are used by your system is in programming There are three settings Manual Automatic and Off Manual allows you to turn the service on and off at any time from a control telephone using a feature code Automatic allows you to use the preassigned stop and start time for a service You are ab
151. ny lines previously belonging to an ILG are not automatically converted to broadcast Hunt Groups they must be programmed Please refer to Assigning or unassigning lines to a group on page 138 Hunt Groups are used in situations where a group of people performing the same task are required to answer a number of related phone queries Some typical uses of Hunt Groups are e asales department answering questions on product prices or availability e asupport department answering questions concerning the operation of a product e an emergency department answering calls for help Hunt Groups can be used to route calls to a support service such as a Help Line for a software company Specialists dealing with Product A can be in one group and specialists dealing with Product B can be in another group Incoming calls hunt for the next available set in the group If no set is available the call can be placed in a queue or routed to an overflow set The Hunt Groups subheading in system programming is the area where programming changes are made to the following P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 136 Programming Hunt Groups members of a group member position in a group what lines are assigned to a group how incoming calls are distributed how long the system looks for available members where a call goes if all members are busy Note Videophones should not be programmed as members of a
152. ogramming The M7324 is different from the M7310 in two ways it does not have dual memory buttons item 5 or a shift button item 6 ia Using the buttons under the display The three display buttons are used both for telephone features and programming but what each button does depends on what the display shows Some display instructions that you may see when making changes on the system are OK CHANGE or COPY In this guide display button instructions are underlined Display buttons display button None on Nos P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 6 Getting started with Norstar in The programming overlay When you begin programming a group of buttons on the telephone become the buttons for moving through programming headings and settings The programming overlay is a paper cutout found at the back of this guide that shows the directions the four buttons take you when programming Placing the programming overlay Norstar Programming Overlay e a _ Shows you the Norstar Programming Overlay Shows you the heading for the SSS ee first setting current level Heading ooo ooo Show within the level Moves you one MEER NE Sir Moves you one item back at the ooo oo item forward at current level the current level Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 Getting started with Norstar 7 Programmi
153. omer service representative programs the line used for remote access to answer a call automatically and wait for a DISA internal number callers P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 186 Using System features hear a stuttered dial tone and must enter a Class of Service password before they are allowed into the system Class of Service CO S To control the level of telephone service a remote user can access your installer can assign a remote filter and remote package to the line used for remote access The remote filter restricts the numbers that can be dialed on the line and the remote package restricts the use of line pools and the page feature To change the restrictions for the line the user can enter their Class of Service COS password when the system answers with DISA or can dial the DISA internal number and enter their Class of Service password Maintaining security To maintain the security of your system the following practices are recommended e Warn anyone to whom you give the remote access number to keep it confidential e Change Class of Service passwords often e Warn anyone to whom you give a Class of Service password to remember it and not to write it down e Remove the Class of Service password of anyone who leaves your company Accessing Norstar remotely over the public network 1 Dial the Norstar system s remote access number 2 When you hear a stuttered dial tone en
154. on assignments M7324 telephone button defaults The default button assignments for the M7324 telephone depend on the template applied Refer to Using Buttons on Square Centrex Hybrid Line 1 Conf Trans Line lt xx gt Conf Trans Line 1 Conf Trans Line 2 Last No Transfer Last No Line pool Last No Call Fwd Voice Call Call Fwd Voice Call Call Fwd Voice Call Pick Up Intercom Pick Up Intercom Pick Up Intercom Page Intercom Link Intercom Page Intercom PBX DID DND Conf Trans Line lt xx gt Conf Trans Transfer Last No Transfer Last No Call Fwd Voice Call Call Fwd Voice Call Pick Up Intercom Pick Up Intercom Page Intercom Page Intercom page 4 Square Centrex Hybrid Line 1 Call Fwd Linecxx gt _ call Fwd Line 1 Call Fwd Line 2 Speed Dial blan Speed Dial Line pool Speed Dial blan Last No blan Last No blan Last No blan Saved No __ blan Link blan Saved No blan Cont Trans blan Conf Trans_ blan Conf Trans_ blan Transfer blan Transfer blan Transfer _ blan DND blan DND blan DND blan Pick Up e blan Pick Up blan Pick Up blan Voice Call blan Voice Call blan Voice Call blan Page bla Page blan Page n Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01
155. on the display 34 Using Call Information for a particular call 34 Displaying Call Information before or after answering 35 Displaying Call Information for a call on hold 35 Making Call Display information appear automatically ata telephone 36 Changing which information is shown firstabouta call 36 Picking up a call ringing at another telephone 37 Answering any ringing telephone using Directed Pickup 37 Answering any ringing telephone using Group Pickup 38 Changing a telephone s pickup group 38 Trunk Answer 39 Answering a call using Trunk Answer 40 Answer buttons 40 Creating a Conference Call 41 Disconnecting one party 42 Independently holding two calls 43 Putting a conference on hold 43 Splitting a conference 43 Removing yourself from a conference 44 Listening to a call asa group 45 Canceling Group Listening 45 Using Handsfree M ute 45 Answering calls without lifting the receiver 45 Making calls without lifting the receiver 46 Muting Handsfree 46 Changing a regular call to handsfree 46 Changing a handsfree to a regular call 46 Using Handsfree 47 Changing Handsfree for a telephone 47 Handsfree Answerback 49 Turning Privacy on or off for a call 49 Creating a conference by releasing privacy 50 Making a call private 50 Checking call length using Call Duration Timer 50 Disconnecting by accident 51 Time 51 Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 Table of Contents iii Making calls 53 Choosing a line using a
156. one set at a time in a round robin fashion If a Hunt Group has available members but nobody answers the call the call is routed through the Hunt Group list until either someone answers the call or the queue time out occurs In the latter case the call is routed to the overflow position Once a call goes to the overflow position it is no longer a Hunt Group call 1 Place the programming overlay on any M7310 or M7324 telephone 2 Press Feature J J J le 6 8 4 J l CONFIG The display shows Passwords Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 Programming Hunt Groups 141 5 6 7 8 9 10 1 Press 7 2 7 J 8 SCPLUS The display shows Terminalst Seta Press Next until the display shows System Freon 1nd Press Show The display shows Hunt Srours Press Show The display shows Show Srour Enter the Hunt Group number you want to program 1 30 Press Show The display shows Member DHs Press Next until the display shows Made Press CHAHGE to set the mode Sequential Rotary Broadcast 11 Press to exit or to continue programming Setting the hunt delay This setting allows you to program the number of rings the system permits at a Hunt Group set before moving on to the next set in the Hunt Group Place the programming overlay on any M7310 or M7324 telephone Press Feature CONFIG
157. one the call cannot be answered using Directed Pickup It must be answered normally at a telephone that has a flashing indicator for the call or by using Trunk Answer You can answer a call that is ringing because someone has transferred the call to a telephone and the call is ringing on an intercom button Tip Directed pickup can retrieve calls that are ringing on an Answer DN While you may enter the internal number of the telephone you hear ringing it may be calls from another telephone you are answering P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 38 Answering calls Answering any ringing telephone using Group Pickup Feature 7 5 Your Norstar system can be divided into nine pickup groups If you are a member of a pickup group you can pick up a call that is ringing at any telephone in your pickup group Press Feature 7 6 J Group Pickup cannot be used to retrieve a camped call If there is more than one incoming call at a telephone in a pickup group a call ringing on an external line is answered first followed by calls on the prime line and finally calls on internal lines Tip A Hunt Group call ringing at a Norstar set DN that is also a member of a call pickup group can be picked up by any Norstar set in that call pickup group For more information on Hunt Groups see Programming Hunt Groups on page 135 Changing a telephone s pickup group Telephones can be pu
158. one 178 Using Set lock 178 Changing Set Lock programming for a telephone 179 Using an auxiliary ringer 179 Turning the auxiliary ringer for a telephone on or off 179 Using Host System dialing signals 180 Link 180 Preventing a telephone from using Link 181 Pause 181 Long Tones 182 Programmed Release 183 Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 Table of Contents ix Run Stop 183 Wait for Dial Tone 184 Using pulse dialing for a call 184 Using your Norstar system from an external location 184 Controlling access to your Norstar system 185 Direct inward system access DISA 185 Class of Service CO S 186 Maintaining security 186 Accessing Norstar remotely over the public network 186 Tones 187 Using Class of Service CO S passwords 187 Changing your Class of Service 188 Programming Automatic Time and Date 189 General System features 191 Set profile 191 Line profile 191 Pulse or tone dialing 191 Disconnect supervision 192 Hunt Groups 192 Internal numbers 192 Line assignment 192 Target line 193 Line pools 194 Overflow call routing 194 M7100 telephone 194 Memory buttons 195 One line display 195 Prime line 196 Private lines 196 Volume bar 196 Wall mounting 197 Troubleshooting 199 Using the alarm telephone 199 Reporting and recording alarm codes 199 Testing the telephone 199 Testing the telephone display 200 Testing the telephone buttons 200 P0881591 Issue 01 Modular ICS 4 0 Syste
159. one rings before it is forwarded Your choices are 2 3 4 6 and 10 rings Forward dela uti Press to end your session CHANGE You can press to continue programming capabilities for this telephone or press four times to return to the Terminals and Sets heading End of session Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 Frequently used programming operations 25 Tip f the Norstar set is a member of a Hunt Group the Call Forward no answer feature is overridden and the Hunt Group call continues to ring until the hunt time has expired For more information on Hunt Groups see Programming Hunt Groups on page 135 In Making changes to Call Forward on Busy Begin the programming session Jan i 12 00rm Press Feature Feature Press J J JJ 8 4 Password Press 2 8 J EJ RETR Change where a call goes when a telephone is busy Terminals amp Setsk Press show ____ Show seti_ Enter the internal number intercom number of the LIST telephone extension In this example it s 225 If the set has been given a name it appears on the display 2251225 Press Show FIND Carabilitieslk Press Fud no anzswerk Press Next P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 26 Frequently used programming operations Fud on buss Press Show Fud tomMone Press CHAHGE and enter the internal number where CHANGE you want the cal
160. or line name To use logging features with Call Display see Using Call Log on page 107 Using Call Information for a particular call Feature 8 1 1 J Call Information allows you to see information about incoming calls This information is more detailed than the Call Display information you can receive automatically For external calls you can display the caller s name telephone number and the line name For an internal call you can display the caller s name and their internal number You can see information for ringing answered or held calls Call Information is available for calls even if they have been transferred forwarded or rerouted in some way Names and numbers for external calls are displayed only if you have subscribed to Call Display services from your telephone company Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 Answering calls 35 Tip Call Log displays the same information as Call Information along with the date and time of the call and the number of times the caller called Displaying Call Information before or after answering To find out who is calling or to display information about your current call 1 Press Feature _ 8 1 1_ 2 Press or IEW to display more information about an external call Call Display information becomes available between the first and second ring of an incoming call If you answer before the Call Displa
161. orstar system assigns Call Park codes in sequence from the lowest to the highest until all the codes are used This round robin approach means that a greater variety of codes are used which makes it easier for a call to reach the right person when more than one incoming call is parked The highest call number the Call Park prefix followed by 25 is used only by analog telephones or devices connected to the system using an analog terminal adapter ATA or an Analog Station Module ASM Analog telephones or devices cannot use the other Call Park codes Your installer or customer service representative programs both the Call Park prefix and the delay before parked calls are returned to the originating telephone External calls parked for longer than the programmed delay are returned to your telephone Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 Transferring calls 81 Tip Answered Hunt Group calls are parked in the same manner as other calls For more information on Hunt Groups see Programming Hunt Groups on page 135 Call Park can be disabled by your installer or customer service representative Displays Already Parked Ho call to park Invalid number Ho call on 161 Park denied Parked on 402 PAGE Parking full Ee IT The person you were talking to has already parked your call You cannot park the same call You have attempted to use Call Park with no active call on your telepho
162. ose a m or p m DK CHAHGE Press CHANGE and OK to select p m Hour A1 Press HET HEST CHAHGE Minutes Press CHANGE HEST CHAHGE Minutesi_ Press the dial pad buttons to enter the minutes CAHCL If you are only changing the time and not the date press to end your session In this example you are changing the date to July 15 1998 Minutes 38 Press HEAT HEXT CHANGE Vearia Press CHANGE HET CHAHGE Veari_ Press the dial pad buttons to enter the year CANCL Vearr9S Press HEAT HET CHAHGE Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 Frequently used programming operations 15 Monthial Press CHANGE HEST CHAHGE Months Press the dial pad buttons to enter the month CAHCL Use numbers for the months 01 is January 12 is December Monthia Press HET HEST CHAHGE Dau M1 Press CHANGE HEST CHAHGE Desi Press the dial pad buttons to enter the day CAHCL Daail5 Press to end your session CAHCL End of session The clock controls the schedules used for services such as ringing and routing services After a power failure the clock is behind by the length of time power was lost For example if the power is out for two minutes the clock is two minutes behind You can program your Norstar system with the Automatic Time and Date feature to automatically update the time and date Whenever the clock is out of sync by more than two minutes as a result of a power failure or a loss of power
163. our Norstar system sends the Business Name concatenated with the set name on an outgoing call but only after the Business Name has been programmed The available features include e Receiving Connected Name e Receiving Calling Name e Receiving Redirected Name e Sending Connected Name e Sending Calling Party Name P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 160 ISDN PRI and BRI Consult your customer service representative to determine whether or not this feature is compatible with your service provider Name and number blocking for BRI When activated Feature 8 1 E allows you to block the outgoing name and or number on a per call basis Name and number blocking can be used with a Norstar set but not with an ISDN terminal Consult your customer service representative to determine whether or not this feature is compatible with your service provider Service provider features Consult your customer service representative to determine if the new ISDN features are supported with your service provider Call Forward Call Forward allows you to forward your calls to an external telephone number 1 Select an ISDN line by selecting a line button a line pool or the Handsfree button or by lifting the handset if an ISDN line is your prime line 2 Consult your service provider for the appropriate feature code to enter on your dial pad Listen for three tones followed by dial tone 3 Enter
164. play telephone When a Service is active the control telephone display reads Services CH 1 PressLIST The display shows the first active Service and the schedule that is in use 2 Ifthereare several active Services press HEKT to see them all 3 Press EXIT to exit the feature Viewing the active Services from a one line display telephone 1 Press Feature fe C o The display shows the first active Service 2 Press to move through the active schedule 3 Press to exit P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 170 Using System features Displays Sched Restr n EXIT HEAT lt Sched gt Restr n QUIT DE HEAT Sched Ringing EXIT HEAT Sched Ringing QUIT DE HEAT lt Sched gt Routing EXIT HEAT Sched Routing QUIT DE HEAT lt Sched gt until QUIT DE HEAT Ho services OH Services OH LIST You are viewing the active Services Press or HEXT to see the other active Services Press or EXIT to quit The name of the current Restriction service schedule is displayed Press or HEKT to see the other Ringing service schedules Press or DE to select the desired schedule You are viewing the active Services Press or HEXT to see the other active Services Press or EXIT to quit The name of the current Ringing service schedule is displayed Press or HEXT to see the other Ringing service schedules Press or OK to select t
165. quences Link Feature AJO If your Norstar system is connected to a private branch exchange PBX you can use a Link signal to access special features On some telephones Link is called FLASH The Link signal can be included as part of a longer stored sequence on an external autodial button or in a speed dial code The Link symbol uses two of the 24 spaces in a dialing sequence Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 Using System features 181 Preventing a telephone from using Link Link can be restricted at individual telephones You need the programming template found at the front of this guide See Getting started with Norstar on page 1 for more information 1 Press Feature gt J 2 JejJejJ4 4 2 Press 2 s 6 4 6 the default System Coordinator password 3 Press Show and enter the internal number of the telephone you want to program 4 Press Show 5 Press Next three times The display reads Restrictions 6 Press Show twice 7 Press Next three times The display reads Allow links 8 Press CHANGE to choose Yes or H No Tip If your Norstar system is connected to a private branch exchange PBX program Link onto a memory button for one touch access Pause Feature 7 8 The Pause feature enters a 1 5 second delay in a dialing sequence on an external line This is often required for signaling remote devices
166. r to continue programming P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 144 Programming Hunt Groups Programming the overflow set This setting allows you to program the overflow set to which the Hunt Group calls are to be routed Unless the overflow position is a Hunt Group set the call ceases to be a Hunt Group call If the overflow set is a Hunt Group set the call is treated as a new call and goes to the bottom of the queue The overflow set can be a set DN number associated with a voice mailbox 1 Place the programming overlay on any M7310 or M7324 telephone 2 Press Feature J J EJ 2 J 6 JJ 8 4 4 CONFIG The display shows Password 3 Press Terri 4 Press Fran Press Press Press Press 10 Press 7 2 J 7 J 8 SCPLUS The display shows nalstSeta Next until the display shows System ing Show The display shows Hunt 3rours Show The display shows Show Srour Show The display shows Member DH3 Next The display shows Overf lows Show The display shows Overflow tHGri 5 6 7 Enter the Hunt Group number you want to program 1 30 8 9 11 Press CHAHGE to change the overflow position 12 Enter the new overflow position 13 Press to exit or to continue programming Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 Programming Hunt Groups 145 Setting the name This setting allows you to program the
167. representative programs the line pool access codes and gives each telephone access to a line pool Everyone in the office should have a list of the line pool access codes for the line pools their telephones can use Using a line pool to make a call Feature 6 4 1 Press Feature 6 4 2 Enter a line pool access code If you have a free internal line you can make a call using a line pool without entering the feature code first 1 Select an internal line intercom 2 Dial the line pool access code Tip f no lines are available in the line pool you can use Ring Again at the busy tone You are notified when a line in the line pool becomes available See Using Ring Again on page 60 Programming a memory button with a line pool feature code When you program a button with the line pool feature code you must enter a line pool access code after the feature code Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 Making calls 57 The programmed line pool button accesses a specific line pool not the line pool feature See Programming feature buttons on page 117 for more information If you program a button with an indicator to access a line pool when all the lines in a line pool are busy the indicator for the line pool button turns on The indicator turns off when a line becomes available Making calls from an ISDN terminal ISDN terminals do not have line keys or
168. rivate networks The dialing plan is a collection of features responsible for processing and routing incoming and outgoing calls All PRI calls must go through a dialing plan The Dialing Plan e allows incoming calls to be routed to sets based on service type and digits received e allows Enbloc dialing by buffering user dialed digits until a complete DN has been dialed e provides the ability to map user dialed digits to a service type on a Call by Call basis e allows long distance carrier selection via user dialed Carrier Access Codes Consult your customer service representative to determine how your dialing plan is configured P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 158 ISDN PRI and BRI ISDN BRI Modular ICS 4 0 supports a maximum of 30 ISDN sets on the system The following ISDN services are supported e incoming calls e outgoing calls e Calling Line Identification Presentation e Sub addressing e bearer capabilities e teleservices The Call Forward All Calls feature can be used from ISDN terminals connected to Modular ICS Note Norstar sets can accept voice calls only Video and data calls do not alert at a Norstar set Although an ISDN S loop or LT loop can support up to eight devices the loop has a limit of two B channels If both B channels are in use other devices on that loop cannot make or receive calls until a B channel is available or until both B channels are available
169. rst few numbers may need to be trimmed before you can make the call If the number you want to call is long distance or if you want to use a line pool you may need to add numbers To place a call 1 2 3 4 5 Display the log item for the call you want to place Display the associated telephone number Press O or TRIM once for every digit that you want to remove Dial any extra digits required Press an external line or line pool button Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 Tracking your incoming calls 111 6 Lift the receiver This is not necessary if Handsfree is programmed at your telephone The displayed number is dialed Creating a password to your Call Log Feature 8 5 To access your Call Log through a password 1 Press Feature _ 8 5 The displays reads Hey passwrd 2 Enter your four digit password The display reads Repeat Mews 3 Re enter your four digit password The display reads Password chanSed which confirms that your password has been assigned To enter Call Log using your password 1 Press Feature e 1 B to enter Call Log If you have programmed a password the display reads Password 2 Enter your four digit password If you forget your Call Log password it can be deleted in programming See Using passwords on page 171 Changing your Call Log password Feature fs 5
170. s You cannot use the Line Pool feature code to access a line pool for a transfer To use a line pool use a programmed line pool button or press and enter a line pool access code P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 76 Transferring calls If you have an auxiliary ringer programmed to ring for calls on an external line and you transfer a call on that line without announcing the transfer the auxiliary ringer rings for the transferred call Transferring external calls If an external call is transferred to a busy telephone or not answered after a few rings the call automatically rings again at the telephone from which it was transferred and the display indicates that the telephone was busy or that no one answered When transferring an external call to an external number the external call you are trying to transfer must be an incoming call on a disconnect supervised line While on a conference call you can remove yourself from the conference and connect the other two callers using the Transfer feature However if both of the other people are from outside the system at least one of the outside callers must have called you and both of the outside calls must be on disconnect supervision lines Note Transfer via Hold on DID lines is not supported Once a call is answered the line appearances on all other sets are free immediately to take other calls This allows a greater number of calls to be receive
171. s CAHCL or the flashing line button to reconnect to the call on the M7100 telephone press JE Feature You entered an invalid internal number Press RETRY and enter the number again The external caller you were transferring hung up before the transfer was complete Press JOIH to transfer the call on line 001 to telephone 221 Press RETR if after talking to the person at extension 221 you decide to transfer the call to someone else The telephone to which you are trying to transfer a call is out of service You cannot transfer the call because of telephone or line restrictions Complete the transfer in progress before you access a new feature answer another alerting call or select an outgoing line P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 78 Transferring calls Transfer denied Your transfer cannot be completed for one of CAHCL RETR these reasons e All the resources needed to perform a transfer are in use Try again later You have tried to transfer an external call to another external party Some restrictions apply You cannot transfer your conference call Transfer tow Press RETF if you entered the wrong internal CAHCL RETR number or if the person to whom you are transferring the call is unavailable For other displays see Common feature displays on page 203 Using Camp on Feature 8 2 You can transfer an external call to ano
172. s a sequence of numbers to pause until dial tone is present on the line before continuing to dial This is useful if you must dial a remote system and then wait for dial tone from that system before dialing the rest of your number The Wait for Dial Tone symbol 3 uses two of the 24 spaces in an autodial or speed dial sequence Displays Invalid code You have entered a code that can be used only in a programmed autodial or speed dial sequence not on a call you dial directly Programmed Release and Run Stop are for use in programmed dialing sequences only Using pulse dialing for a call If your external telephone lines use pulse dialing you can temporarily switch to tone dialing by pressing after selecting the line Tone dialing allows your Norstar telephone communicate with devices and services that respond to tone signals such as automatic switchboards and fax or answering machines Using your Norstar system from an external location You can use the lines and some of the features of a Norstar system from outside the system You can do this over the public telephone network when you are away from the office or you can call from another system over a private network An example of how remote access works is a sales representative who spends a lot of time out of the office needs to make long distance calls to the European office Your Norstar system has a leased line to Europe with reduced Modular ICS 4 0 System Coordinator Guid
173. s in your system can be from two to seven digits on a non expanded system and three to seven digits on an expanded system All numbers in your system are the same length Your installer or customer service representative sets the length of internal numbers called the DN length The default DN length is three To find out your internal number use the Button Inquiry feature Feature o on an intercom button On the M7100 telephone Button Inquiry shows your internal number followed by the function assigned to your single memory button Line assignment Any of the lines in your system can be assigned to any of your telephones Your installer or customer service representative assigns lines to telephones in Configuration programming Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 General System features 193 Lines can be assigned to appear only appear and ring or to ring only Usually only the lines that are appropriate for a particular person appear at that person s telephone When a line is assigned to a telephone it is automatically given a line button on that telephone if a button is available The M7100 telephone has no line buttons for its lines Calls on lines that ring but do not appear at a telephone are presented at an intercom button You may be able to answer a call on a line that does not appear or ring at your telephone To pick up such a call use Call Pickup Call Park or Tru
174. savers for making calls on page 63 Displays 221 busy The telephone you have called has no PRIORITY LATER internal lines available Press LATER to use the Ring Again or Message features or press PRIORITY to make a priority call SiE You are dialing using Pre dial To erase an QUIT BESP incorrect digit press the left end of gt 1 or EKSF When the number is complete select a line or lift the receiver 95551234 This prompt remains on your display as long TRANSFER as you are on a call you have dialed To transfer the call press TRANSFER P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 54 Making calls Already joined Calling 221 PRIORITY LATER Can t ring again Do not disturb PRIORITY LATER Expensive route Hidden number Line denied Line el TRANSFER Ho last number Ho line selected Your telephone is already connected to the telephone you are trying to call Check your active line buttons and return to that call Wait for the telephone to be answered If no one answers press LATER to use the Ring Again page 60 or Message page 98 feature or press FRIORITY to make a priority call You cannot use Ring Again on your current call You can only use Ring Again while you have a busy signal on an internal call or line pool request or while an internal call is ringing The telephone you are calling has Do Not Disturb turned on Press LATER to use th
175. ss Press Press Show at User Speed Dial The display shows the number of speed dial codes that are available Next to see the first speed dial code 71 Next to move through all the speed dial codes show ____ at the code you want to change Press CHAHGE and enter the telephone number the same way you would dial it on the telephone Press DE Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 User Preferences 131 7 Press and choose the line or enter a code for a line pool the speed dial code should use Use the line pool code to select a particular line pool for use with Speed Dial If you select Use routing th a line or pool is chosen by the routing programming according to the initial digits in the number The route you choose for a User Speed Dial code must be one that the telephone can use For example if the telephone does not have access to Line Pool B and you use that pool code with the speed dial code the code does not work To change a system speed dial code see Adding or changing a system speed dial on page 17 Changing Call Log options 1 Press at Call lod ort ns 2 Press CHAHGE until you see the option you want to use See Call Log options on page 108 Changing how calls are dialed 1 Press at Dialing opt ns 2 Press CHAHGE until you see the option you want to use Descriptions for dialing options are found on the Telephone Feature Card or
176. st You can erase a message while you are viewing it in your message list If the message is from your voice message center this only erases the message notification at your telephone You need to erase the voice message at your voice message center Refer to your voice message center documentation On a telephone with a one line display Press Hold____ On a telephone with a two line display Press ERASE Removing items from your message list using an analog telephone connected to an ASM To remove both internal and external messages on an analog telephone connected to an Analog Station Module Press Link 6 5 to invoke the Cancel Message Waiting feature On analog telephones connected to an ASM the Cancel Message Waiting feature cancels the oldest message received Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 Communicating in the office 103 The system no longer provides either a Stuttered Dial Tone or a Message Waiting Lamp if there are no messages pending Viewing messages you have sent On a telephone with a two line display you can view the messages you have sent I Press J 2 Press SHOW to display your first sent message 3 Press HEKT to move through your sent messages Displays Cancel denied ClearedLIHENAM HEST 221 In use LOG 1 LIHENAM H3 9 HEST CALL CLEAR Message denied Message list SHOW ACD EKIT Messa9e Lo You have entered an invalid number
177. st if the CAP is the prime telephone and direct dial telephone for the lines and telephones it serves P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 32 Answering calls M7324 telephone A CAP module is an add on device that provides 48 extra memory or line buttons You can connect one or two Norstar CAP modules to the telephone to increase the number of lines it can handle When a CAP module is first plugged into your telephone some of the module buttons are already programmed to dial an internal number Customizing your CAP module If your installer has programmed the CAP module to be the central answering position for your system you can move external lines onto the CAP module by using Feature _ 8 i See Moving line buttons on page 124 Any of the buttons on your CAP module that do not select lines can be programmed to dial internal or external numbers automatically You can program features onto CAP module buttons See Time savers for making calls on page 63 and Customizing your telephone on page 115 for information on programming memory buttons Buttons on a CAP module cannot be assigned as answer buttons Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 Answering calls 33 Monitoring telephones with the CAP module The indicators F beside internal autodial buttons on your CAP module show the status of Norstar telephones The indicator is on when
178. sword The default System Coordinator password is A p m i_ N which is the same as 2 3 6 4 6 J One password cannot be a subset of another one For example you cannot have 123 and 12345 Using a Basic password In addition to a System Coordinator password there is a Basic password This allows you to delegate some of the duties of being a system coordinator to someone else without allowing access to sensitive programming The default Basic password is f J 4 J S 1 c or eje We You can enter the Basic password after the following feature codes e Feature UJ s E R User Preferences e Feature 7 J wJ E to change the system time and date Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 Using System features 173 Because the Basic password can be used to change the time you should give it out with care and change it when necessary for example when an employee leaves the company If restrictions routing or other services operate on a schedule changing the time can allow someone to bypass the programming Registration password The Registration password is used to control the registration of Companion portables to the Norstar system See the MICS XC Norstar Companion System Coordinator Guide for more information Changing passwords You need the programming template found at the front of this guide See
179. t Disturb on Busy on page 26 If you use DND on Busy the line indicator for an external incoming call flashes but your telephone does not ring Forward on busy takes priority over DND on Busy If an external call uses a target line the call is processed according to the programming of the target line If the target line is busy the caller may hear a busy tone or be routed to the prime set for the target line regardless of the DND on Busy programming for the telephone Tip Ifa Norstar set is a member of a Hunt Group and the set activates this feature the set does not receive notification of incoming Hunt Group calls while on a call The DND on busy feature overrides the Hunt Group For more information on Hunt Groups see Programming Hunt Groups on page 135 Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 Forwarding your calls 87 Call Forward and Voice Mail If you want a voice mail system to pick up unanswered calls automatically e use the internal number of your voice mail as the destination when you program Forward no Answer and Forward on busy or e make the ring delay greater than the delay used by your voice mail system if your voice messaging system or service automatically retrieves calls Displays Forward denied There are several reasons why you may get this message For instance you cannot forward your calls to a telephone that has been forwarded to your telephone Forward gt 22
180. t into and taken out of pickup groups You need the programming template found at the front of this guide See Getting started with Norstar on page 1 for more information 1 Press Feature JJ J 2 JJ RIE 2 Press 2 s 6 4 6 the default System Coordinator password 3 Press Show and enter the internal number of the telephone you want to program 4 Press Show twice Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 Answering calls 39 5 Press five times 6 Press CHAHGE at Fickur grr to assign the telephone to pickup group 1 2 3 or 4 3 6 7 8 9 or to Hone Displays Already joined You are already connected to the telephone that made the call you are trying to pick up This can happen if you are on acalltoa co worker your co worker dials the number of a telephone in your pickup group and you attempt to pick up that call Fickur denied There is no call that you can pick up or the call that was ringing has already been answered You have tried to pick up a call on someone else s private line Fickur Enter the internal number of the telephone that is ringing You may use an internal autodial button to do this If you decide not to answer a ringing call after you have activated Directed Pickup press Feature Trunk Answer Feature 8 o o The Trunk Answer feature allows you to answer a ringing call anywhere in the system from any
181. telephone number To include a line selection for this number press the line or intercom button To select a line pool press a programmed line pool button or press and enter a line pool access code For the M7100 telephone you can select only a line pool Enter the number you want to program Press or OK Displays dl 9_ CAHCL BESP DE Enter digits QUIT DE Invalid code Ho number stored Continue entering the number you want to program You can change the number by pressing EKSF or When you are finished press or DE Enter the telephone number you want to program exactly as if you were dialing it normally When you are finished press or dk You have entered a code outside the code range 01 70 for system 71 94 for personal There is no number stored on the speed dial code you have dialed Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 Time savers for making calls 69 Program and HOLD If you want to program a line or line pool selection for this speed dial number select the line or line pool Otherwise enter the telephone number exactly as if you were dialing it normally When you are finished press Hold J Program and OK If you want to program a line or line pool QUIT OK selection for this speed dial number select the line or line pool Otherwise enter the telephone number you want to program exactly as if you were dialing it normally When you are finished pr
182. ter your COS password 3 Wait for the system dial tone To use the system remotely you must use a telephone with tone dialing to call the system Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 Using System features 187 Remote access is possible only on lines that your installer or customer service representative programs to auto answer calls To use features on a remote Norstar system press followed by the feature code Even if you are calling from a Norstar system press instead of Feature __ In certain situations you may experience lower volume levels when using Norstar remotely Tones You may hear some of the following tones while accessing Norstar remotely Tone What it means Busy tone Dialed a busy line pool access code You hear system dial tone again after 5 seconds Norstar system dial You may use the Norstar remotely tone Fast busy tone You have done one of the following Entered an incorrect COS password Your call is disconnected after five seconds e Taken too long while entering a COS password Your call is disconnected after five seconds e Tried to use a line pool or feature not permitted by your Class of Service You hear system dial tone again after five seconds e Dialed a number in the Norstar system which does not exist Your call is disconnected after five seconds Stuttered dial tone Enter your COS password Using Class of Service
183. then press or OK Press or OK if the line you have chosen as the outgoing line is a private network line that does not require you to dial digits If you use ALL to redirect all your lines it is important that you wait until all the lines on your telephone light up before pressing or OK If you press or OK before all the lines light up those lines not lit are not redirected Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 Forwarding your calls 89 Tip The line chosen for redirecting calls on other lines can be used normally when it is not busy on a redirected call To avoid redirection failing because the chosen line is in use choose a line pool with several lines in it The system does not check that the number you give for line redirection is a valid one If you redirect to an invalid number redirection fails Using an autodial button to enter the redirection number helps avoid this possibility An autodial button used for line redirection must be programmed to use a specific line Canceling Line Redirection Feature fs f4 1 Press Feature 8 4 2 Select the lines you no longer want to be redirected Allowing a telephone to redirect calls You can turn a telephone s ability to redirect calls on and off You need the programming template found at the front of this guide See Getting started with Norstar on page 1 for more information 1 Press Feature
184. ther telephone even if all of its lines are busy 1 Press Feature 8 2 2 Dial the number of the telephone you want to camp the call to Camped calls appear on a line button on the receiving telephone if one is available If there is no line button available you receive a message on the display and hear Camp tones Each Norstar telephone can handle only one camped call at a time Displays 221 Came max You tried to camp a call to a telephone that CALLBACK already has a camped call The call has come back to you Press the CALLBACK button or the line button to reconnect to the call On the M7100 telephone just pick up the receiver Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 Transferring calls 79 221 DHO CALLBACK Came denied Came to CAHCL Campedi 221 CALLBACK Line 1 hung ur Hot in service CALLBACK Felease a call The person to whom you redirected a call has Do Not Disturb active on the telephone The call has come back to you Press the CALLBACK button or the line button to reconnect to the call On the M7100 telephone just pick up the receiver You have tried to camp an internal call You can only camp external calls Dial the number of the internal telephone to which the call is sent The telephone to which you camped a call did not answer the call The call has come back to you Press CALLBACK or the line button to reconnect to the call On the M710
185. tically whenever you lift the receiver or press This is your prime line Private lines A private line is exclusive to a particular telephone Calls that are put on hold or left unanswered on a private line cannot be picked up at any telephone except the prime telephone Volume bar The volume bar controls the volume of the receiver telephone ringer handsfree speaker and headset Press either end of the volume bar to adjust the volume Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 General System features 197 Wall mounting Norstar telephones can be mounted on a wall Contact the installer or customer service representative if you want to have any telephones in your system wall mounted P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 198 General System features Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 Troubleshooting Using the alarm telephone An alarm telephone displays Norstar s system alarm codes should they occur It is a Norstar telephone with a two line display M7310 or M7324 telephones that the installer or customer service representative has assigned as an alarm telephone Reporting and recording alarm codes If an alarm message appears on the alarm telephone s display 1 Record the alarm number 2 Press TIME and record the time displayed 3 Call your installer or customer service representative and report the alarm code 4
186. times used for that schedule An example of how to turn on a Service manually You may have Ringing service your night service set up to run according to the Night Schedule You may decide you want that ringing arrangement to come into effect only when it is turned on and off manually You need the programming template found at the front of this guide See Getting started with Norstar on page 1 for more information 1 Press Feature JJ J 2 JJ 6JCJeI 4 2 Press 2 s 6 4 6 the default System Coordinator password 3 Press Next twice 4 Press Show at Services The display reads Rindin9 Serwvicek 5 Press Show The display reads Sched iMi9ht k 6 Press Show and use CHAHGE to set the Service to Manual Night Schedule for Ringing Service no longer follows the schedule but can be turned on and off by using the feature code and selecting Night Ringing See Turning Services on and off using feature codes on page 168 P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 168 Using System features Turning Services on and off using feature codes The master control for services is in programming See Turning Services on and off on page 166 Day to day use of Services is controlled using the following feature codes Feature Je jf Feature 8 7 Feature 8 7 Feature 8 7 Feature 8 7 3 Feature 8
187. ton or YES to call the number again On the M7100 telephone just lift the receiver Otherwise press HO or wait 30 seconds for the Ring Again offer to expire For an explanation of Ring Again see Using Ring Again on page 60 The person to whom you camped the call did not answer it The call has come back to you Press the line button or CALLBACK to reconnect to the call You are connected to an external call Press TRAHSFER to transfer the call You are receiving an external call forwarded from telephone 221 or you have an answer button for telephone 221 and an external call is ringing on that telephone The call on line 001 is being transferred to you by someone else in your Norstar system A camped call is waiting Press the line button or use Call Queuing to answer the call Press if you have an M7100 telephone You tried to use Call Queuing but no call was ringing at your telephone There is no call ringing at your telephone If you have a flashing line button but your telephone is not ringing press the line button to answer the call on that line Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 Common feature displays 205 Hot in service Parked call CALLBACK Pick uF receiver Priorits gt 221 BLOCK Release a call Use line Pool VES HO Hold or release Release calls The telephone to which you directed a call is not in service or is otherwise unavailable The call
188. tried to use a feature but you have not been given access to it in administration programming You have taken more than 15 seconds to press a button in response to a display You have entered a feature code that is used by an application program that your system does not have You have entered an invalid feature code You have tried to use a feature that is not available in the present setup of your Norstar system You cannot use the feature you have chosen because your telephone is locked See Using Set lock on page 178 Press or press WIEW or WIEW to view a number that is too long to fit on the display Press or DE when you are finished This indicates a long distance call May be available with Call Display services You are receiving an internal call from telephone 239 forwarded by telephone 221 or you have an Answer button for telephone 221 and an internal call from 239 is ringing on 221 P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 204 Common feature displays 221 TRANSFER 2271 calling Call 2217 VES HO Campodi 221 CALLBACE Line eal TRANSFER Line 13221 Line l transfer Line i waiting Ho calls waiting Ho line selected You are connected to an internal call Press TRAHSFER to transfer the call You are receiving a call from telephone 221 You have received a Ring Again offer for a call to an internal telephone Press the flashing internal line but
189. tters 19 dial tone Norstar system 187 stuttered 187 Dial voice call 105 dialing automatic dial 58 modes 57 options 131 pre dial 58 saved number 70 signal Link 180 Long Tones 182 Pause 181 Programmed Release 183 run stop 183 switching from pulse to tone 184 Wait for Dial Tone 184 standard dial 57 switching from pulse to tone 184 DID Direct Inward Dial template 123 digital connections to ISDN networks and devices 162 direct inward system access DISA 185 direct dial telephone programming 175 Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 Index 213 Directed Pickup 37 DISA see direct inward system access disconnect from conference 44 releasing a call accidentally 51 Supervision 192 display button equivalents for one line display 196 buttons 5 Call information 35 changing the language 116 131 contrast 132 making darker or lighter 115 one line 195 testing 200 time and date 51 distinctive rings 125 DN see internal numbers DHE 79 DHO from 31 DHE transfer 31 DNs 12 Do Not Disturb 150 canceling 150 on Busy 26 86 using 150 Do not disturb 54 60 77 DET 31 dual memory button 5 E Emergency 911 1 155 ending a call 33 Enter code 118 Enter digits 64 68 Enter zone 97 entering names and numbers 19 erasing Call Log items 110 messages from list 102 programmed features 117 Evening Sched 171 Exchanged 124 Exclusive Hold 59 74 Expensive route 54 external access
190. u can speak privately to someone in your office while you are on a handsfree call 2 Press to turn the microphone back on again and continue your handsfree call Changing a regular call to handsfree 1 Press _ Handsfree 2 Hang up the receiver Changing a handsfree to a regular call Lift the receiver Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 Answering calls 47 Using Handsfree The indicator next to is solid when you have Handsfree turned on It flashes when you mute the microphone Wait for your caller to finish speaking before you speak The microphone and speaker cannot both be on at once Your caller s voice may be cut off if you both speak at the same time Noises such as a tapping pencil could be loud enough to turn on your microphone and cut off your caller s speech To prevent a possible echo keep the area around your telephone free of paper and other objects that might screen your microphone Turning down the microphone s volume press the left end of while speaking prevents echoes When you change the volume level both the microphone and speaker volume are adjusted to prevent feedback problems Place the telephone so that any unavoidable local noise such as an air conditioner is behind it This limits the amount of disruptive background noise Tip n open concept environments use the receiver when handsfree communication is not necessary or when you need privacy during
191. unt Group to optimize call handling For more information on Hunt Groups see Programming Hunt Groups on page 135 The Answer button setting in Featr settings programming allows you to determine what types of calls alert at the telephone Your choices are Basic Enhanced and Extended Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 Answering calls 41 See the Norstar Modular ICS 4 0 Installer Guide for more information M7100N telephones and ISDN terminals cannot be assigned Answer buttons to monitor other sets but they can be monitored You cannot make calls using Answer buttons If more than one call is ringing at someone s telephone the first call appears on the attendant s Answer button Any subsequent calls appear on intercom buttons if they are available Tip More than one attendant may have an Answer button for a single telephone This allows two or more attendants to handle calls for a busy person Each telephone can handle calls for up to eight other people using a separate Answer button for each person Creating a Conference Call You can talk to two people at once 1 Make sure you have two calls one active and one on hold 2 Press 6J 3 Press the appropriate button to retrieve the held call this is automatic on the M7100 telephone You can create a conference when you are on a call 1 Make a second call 2 Press 6 P0881591 Issue 01 Modular ICS 4 0 System Coor
192. ustomer service representative programs each telephone with an appropriate number of spaces Call Log options Feature 8 4 You can select the type of calls to be stored in your Call Log Choose from four Autolog options Ho one answered Unanswerd by me Log all calls Ho autolo99in9 1 Press Feature E e 4 The display shows the current option 2 Press or HEXT to change the option 3 Press or OK to select the display option Logging a call manually Feature fs 1 3 If your calls are not automatically logged you can manually log call information when you are connected to an external call Storing information for your current call can be helpful in many situations For example you may want to e record a caller s information without using paper and pencil Modular ICS 4 0 System Coordinator Guide P0881591 Issue 01 Tracking your incoming calls 109 e record only selected calls that you choose as opposed to using Call Log automatically e quickly record caller information before a caller hangs up Press Feature e 1 8 to log an external call manually Deleting old log items Feature 8 f 5 Your log has a set number of items that it can hold When it becomes full new calls cannot be logged When your log is full Autobumping automatically deletes the oldest Call Log item when a new call is logged Press Feature 8 1 6 to e
193. ve a button When applicable special instructions for the M7100 telephone are included with each feature description Memory buttons Memory buttons are the buttons with indicators on the M7208 M7310 and M7324 telephones and the dual buttons without indicators on the M7310 telephone There is a single memory button without an indicator on the M7100 telephone Memory buttons can be used as answer autodial line and programmed feature buttons Line intercom and answer buttons must have indicators O ne line display The M7100 and M7208 telephones have a one line display Other Norstar telephones have a second line on the display which shows the functions of the three buttons directly below it P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 196 General System features Some display buttons such as TRANSFER and ALL are simply shortcuts which are not available on a one line display Other display buttons such as OK and SHOW perform essential functions For a one line display telephone use the following buttons instead of these display buttons Substitutes for display buttons Display button Dial pad button ok Foa QUIT ADD SHOW CANCEL IEW QUERR IDE 4 amp Ea amp 4 2 N EKSF 4 All displays listed in this book are shown as they appear on the two line display Prime line Your telephone can be programmed to select an internal or external line or a line pool automa
194. when attempting to cancel a message You have cleared an external message from your message waiting list The message itself exists in your voice message center until you erase it there You are trying to call from your message waiting list The line that you are trying to use is being used by the identified Norstar user You are viewing your message list The display shows the number and name of the line that was used for your voice mail message You have tried to send a message to an invalid internal number or to a telephone that is out of service SHOW appears only if you have outstanding messages Press SHOll to review messages you have sent Press ALL to send a new message Enter the internal number of the telephone to which you want to send a message P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 104 Communicating in the office Messages Calls MSG CALLS Ho button free Ho number stored Start of list HEAT Their list full Your list full You have one or more messages and one or more new Call Logs Press Feature _ 8 0 6 to change the first line of the display to the current time and date You have no line button free with which to reply to a message There has been no number programmed for the voice message center Contact your voice messaging service provider You are at the beginning of your list of messages Press HEXT to move through your messages
195. y provides a fast accurate and reliable means of sending and receiving data image text and voice information through the telephone system By using Primary Rate Interface PRI or Basic Rate Interface BRI your ISDN service allows for faster transmission speeds and the addition of a variety of powerful business applications including remote LAN access videoconferencing file transfer and Internet access Your installer configures your ISDN services and terminal equipment ISDN PRI PRI is economical because separate analog trunks and data circuits are not needed for Direct Inward Dialing DID Direct Outward Dialing DOD and data transfer With PRI there is greater flexibility because B channels can be dynamically reconfigured to accommodate changes in traffic with the Call by Call feature For more information see Call by Call service selection for PRI on page 156 PRI offers fast information access because channel usage is optimized to allow you the full benefit of available bandwidth and real time connectivity PRI lines are configured as DID lines Incoming calls on a PRI line can appear on a DID button or on an intercom button depending on how your Norstar set has been configured Outgoing calls are made from the intercom buttons P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 154 ISDN PRI and BRI PRI lines can be accessed from all devices such as Norstar sets ISDN sets and wireless sets
196. y information is available on your display and you press Feature _ 8 1 1 you see only the line number or line name Displaying Call Information for a call on hold 1 Press Feature e 1 1 The display reads Select a call 2 Select the line on hold Information about the call is displayed 3 Press or IEW to display more information about an external call Tip f your telephone automatically displays Call Display information for a call you still need to press Feature _ 8 1_ 1_ before you can press or HIEU to display more information about the call P0881591 Issue 01 Modular ICS 4 0 System Coordinator Guide 36 Answering calls Making Call Display information appear automatically ata telephone Each telephone that rings for an external line can display Call Display information for that line After the call is answered Call Display information is always shown at the telephone that answered the call Your installer or customer service representative can program telephones to have automatic Call Display This feature is not available to ISDN terminals Changing which information is shown first about a call Depending on the services you subscribe to Call Display information may contain up to three parts the name of the caller the number of the caller and the name of the line in your Norstar system that the call is on For each telephone you can determine which information

Trane CAB-PRC001-EN Electric Heater User Manual

Contents

Download Pdf Manuals

Related Search

Related Contents