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Toshiba CTX100 Telephone User Manual

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1. 5398 Figure 3 CTX 670 Base through the cabinets Expansion Cabinets The overall weight and dimensions of the CTX670 cabinets are shown in Table 2 Table 2 CTX670 Cabinet Specifications Cabinet Weight Height Width Depth Base Cabinet CHSUB672 31 Ibs 11 625 in 26 5 in 10 3 in Expansion Cabinet CHSUE672 29 Ibs 9 75 in 26 5 in 10 3 in Strata CTX670 Overview CTX670 Processor PCBs CTX670 Processor PCBs The system operates with one set of processor PCBs BECU BBCU that install in dedicated slots of the Base Cabinet The BECU BBCU processor incorporates the following on board hardware features CPU Memory The CTX670 uses a high speed 32 bit Reduced Instruction Set Computing RISC processor Dynamic Random Access Memory DRAM working memory Static Random Access Memory SRAM with lithium battery for back up memory and flash program memory Large scale Integrated LSI circuits The processor has LSI circuits that support the following 16 built in DTMF receivers 32 available using the BEXS For five or more DTMF receivers appropriate licenses are required See CTX670 License Control on page 7 16 built in Busy Tone BT detectors for Auto Busy Redial ABR 32 available using the BEXS
2. Table 6 Station Buttons CTX670 Expanded Station Buttons per System vlde amp Basie Processor CU BECU BER BEXS BBMS Call Forward Personal CF Buttons 72 160 560 CO Line Buttons 64 96 264 Group CO Line Buttons 64 96 264 Pooled CO Line Buttons 32 50 128 CO Group and Pooled Line Buttons 64 96 264 Station Loop Buttons 8 15 50 Door Unlock Buttons 4 8 16 Flexible Telephone Buttons 1600 3500 12000 Line Buttons in use at the same time 1440 3200 3200 Message Waiting Registration DNs with MW 130 230 800 Multiple Appearances of DNs on Telephones 2000 4000 12000 Night Transfer Buttons 2 4 8 One Touch Buttons 800 1750 6000 Primary Directory Numbers PDNs per system 72 160 560 Phantom Directory Numbers PhDNs per system 288 640 2240 PhDNs with Message Waiting Indication LED 18 38 128 ISDN DNs 8 ae 8 Nelson 8 Table 7 System Feature Capacities CTX670 Expanded Trunks ISDN Line Service Index CTX100 Base amp id Processor Features Expansion pu ced BBCU BECU Pilot DNs 100 200 256 Advisory LCD Messages Set on a Telephone 1 1 1 Advisory LCD Messages Lists per System 10 10 10 Attendant Groups 1 1 1 Call Accounting SMDR Interface 1 1 1 Call Forward System CF Patterns 10 32 Call Park Orbits General 14 32 64 Call Park Orbits Individual 56 96 336 EM Up to 100 station Up to 100 station Caller ID ANI CNIS Numbers stored Call History re
3. E 2 Memory Protection Battery 1 pete eee aec nce agen ene conte eens arenes 2 Relay Control Interface aa 2 External Page Interface essing ode ieee hi Von ed a MEME 2 Music on hold Background Music Interface eee ceecceseeeeeeeseeeseecsaeesaeceaeceeeeseeceeeeaeeeaeeeaeeenaees 2 SmartMedia Memory ne tei EH E UE ERIRERERE EATUR RR TR Les Irae Prae Ie edens 2 CTX100 Processor Optional Subassemblies eeeseeeeseeeeeerennen nennen 3 CTXIOO Cabinet Slots ERE RR OO ea tiene RI Parr 3 Base Cabinet ente ne o dei tege te dte dee den ERR Re eR dad dde tein 3 Expansion Cabinets 3 CTXIO0 License Control 2 ee ete eer esie hse e ee a Debet Recta 4 Lacensed Software Options rnise ie ten i e re e ee teo ee re eae 4 Chapter 2 Strata CTX670 Overview CTX670 Processor PCDS noie ict tun rae e tied dies 6 CPU MGMOry RT 6 Large scale Integrated LSD circuits seen nennen rennen 6 Memory Protection Battery eee eee ie eec e e Ee ope d ee 6 Music on hold Background Music Interface esesssseseeseeeee eene nennen 6 SmartMedia Memory 5 1 nte ee et vested re o oe ee Ee n rede 6 Network Interface e tette RH UR EU a ee 7 Maintenance Modem onde eoi DR epe epe eru aetate 7 CTX670 Processor PCB Subassemblies
4. eese i rennen 7 CTX06070 License Control ET REPERTA EE op I ERO HERI 7 Licensed Software OptUons 2 dn aed see e eb eder Paetus e ore ED tee nes 8 Contents Chapter 3 Capacities CEXG7O Cabinet SIOUS nta ere a uterum neta d p red reet 8 Base Cabinet epp eee nee e e etg een nei ies ha pe aga 8 Exparsion Cabinets eee gate aee ge e eH dee ene eee ette titel 9 CTX670 Remote Expansion Cabinet esses ener enne nennen nennen enne 9 Chapter 3 Capacities System Capacities eerte e e ESE ER b pesce Resa 11 CTX100 Maximum Capacity Configuration Examples esee nennen 15 Chapter 4 Universal Slot PCBs Station Line nd Option PCBS ehe t l i a t rd RE e Maat 17 Functional Block Diagrams sc 1 n eee e Re e be n eee ee ER e pee 21 Chapter 5 Telephones and Peripherals DKT3000 series Telephones ient dente tere e E oe Leere de DE Eod Deed be ee 26 Liquid Crystal Display LCD Models esee enne nennen nennen rennes 28 Speakerphones RE ee e D Ree ETE rede OON est nete uo 28 DDS OOD irent n t ere i titer ae Pt 29 Tilt ede 29 DKT3000 seres Upgrade Options ci reife ted reu ertt iore 30 Digital Add on Module DADM3020 esee ene nnne neret ener 30
5. DK424i CTX100 CTX670 BECU BBCU with optional BBMS BEXS NC NC NC X BSIS Biocessor Card B_CAU B_CBU cards for DK424i NC X NC NC RCTU cards for DK424 X NC NC NC FARA AETS AMDS ARCS NC NC X NC BRCS 4 8 12 X X NC NC DTMF Receiver Unit NROS 2806 X E HE E ARCS 16 NC NC X Built in BIOU NC NC X X PIOU X X NC NC Optional Interface Unit PIOUS X X NC NC RSIU X X NC NC RSSU X X NC NC oe Telephone RDSU RSTS x x x X Telephone peku PESU X X NC NC ADKU NC NC X NC T BDKU X X X X E BDKS NC NC X X PDKU2 2000 series digital phones only X X X X RDSU 2000 series digital phones only X X X X RGLU2 X X X X RCOU RCOS X X X X CO Line Interface REMU X X X X RDTU2 X X X X RBSU RBSS 2 X X X ISDN Interface RBUU RBUS x X X X RPTU2 2 X X EKT2000 EKT6000 EKT6500 HDSS HDCB X X NC NC Existing Proprietary Attendant Console X X NC NC DK424 PC Attendant X X NC NC Strata CTX PC Attendant Console BATI NC NC X X Terminal RPCI RS 232C Data or X X NC NC T RS 232C Data or Voice Record NC NC x X DKT10004 X X X X DKT2000 X X X X DKT3000 S x4 X X Ethernet LAN AETS NC NC X Built in V 34 Admin Modem AMDS NC NC X Built in DKSUBA24 or DKSUB280 X NC NC NC Base Cabinet CHSUB672 NC X NC X CHSUB112 NC NC X NC Appendix Specifications Hardware Compatibility Table 24 Hardware Compatib
6. L BSIS Conference Ei SIS SW with PAD Lj Ez Optional M Remote Maintenance RJ45 Ethernet LAN RCA Jack 600 ohm Page Output RCA Jacks Universal Slot PCBs Functional Block Diagrams Up to Four Programmable Serial RS 232 Port Modular Jacks Available ACTU Processor PCB AMDS 1 Modem Interface Relay Contact Programmable Smart Media bd Maintenance ARCS and Customer License Database DTMF ABR Receivers gt z o I S a 1 BIOU Interface PCB one or two per system Relay Contacts MOH BGM Volume Controls LIS APSU112 cabinet Power Supply ABCs Battery Charger 2 or 4 Batteries ABTC 3m Cable Frame MDF Notes Music Source 1 Background Music 1 Optional and or Music on hold 2 License Control lt Ai Muscle T OP EMO On this page all equipment except Stratagy ES connected to the system processor PCBs and Music Source 3 Background Music BIOU PCB is customer supplied CN and or Music on hold M Figure 6 CTX100 System Processor and Option Interface PCBs 21 Universal Slot PCBs Functional Block Diagrams Attendant Console see Local CTX Fig 8 for BATI WinAdmin connection 9 98 Figure 7 22 For iES32 IVP8 VM port connection see Figure 9 Remote CTX WinAdmin PC SMDR Call Accounting Str
7. te reda eaa use 37 Automatic Busy Redial 3 n nep egeta reiecit s 38 Contents Chapter 6 Features Automatic Call Distribution ACD Server entree nens 38 Multiple Group Agent Login Jen tee ee ra pete be e RU det ipe eere 38 Skills based Routmg ete ete ite o e enit tte i E RE eter eia een ia 38 Priotity Que lng ient tetuer dieci eee bes 38 Advanced Call Routing HED HUE eee ete e Ie n eec es 38 Agent Priority Routing e ox taedet ie tec ELSE dled wees 39 Intelligent Announcements e ebat eb A EEA EER Eee ode td 39 IVR Voice Assistant Open Database Connectivity ODBC Access 39 Automatic Callback eite tr PHP 39 Automatic Lane Selection uii s eh eer et eee certe eere Pe P eee aes da d testae S 39 Automatic Release sire o ER Re URDU HO Ve Ires eee en TECH 40 Automatic Release from c e Re ete avs 40 Automatic Release of Incoming nennen 40 Station Automatc Release teeth tet th esee epe reo de Te eee ee EE 40 Background Music BGM tree ERR EHE eee ERA Re eure ai HET e HER 40 onat o Leat n E n E 40 Call Forward uuo comb nU RV PE onion on n MU ee e 41 Station Call Ron ard drei en rrt tee e erp eei due in t dett ente teens 41
8. Provides two ISDN BRI U point circuits 2B D each Host for the RBUS Interface Options Network and or station side Network side requires a dealer supplied NT1 interface Basic Rate Interface Subassembly RBUS Attaches to attaches to RBUU One RBUS subassembly per RBUU Two ISDN BRI U point circuits 2B D each subassembly for the RBUU Interface Options Network and or station side 19 Universal Slot PCBs Station Line and Option PCBs 20 Table 15 CO Line PCBs continued ISDN Primary Rate Interface Unit RPTU2 Provides 1 8B D 1 16B D or 1 23B D channels lines depends on system programming is required for QSIG Networking Interface Options ISDN PRI POTS FX Tie senderized Tie cut through OUTWATS intra LATA OUTWATS inter LATA InWATS QSIG Loop Start CO Line Interface Unit RCOU Provides four CO analog loop start line circuits With RCOS provides eight CO analog loop start line circuits Interface Options CO analog loop start lines Loop Start CO Line Interface Subassembly RCOS Provides four additional Loop Start CO lines One RCOS subassembly per RCOU Same as RCOU T1 DS 1 Interface Unit RDTU2 Provides T1 051 Interface 1 8 1 16 or 1 24 channels lines depends on system programming Interface Options T1 Loop start lines Ground start lines Tie lines wink or immediate DID DOD lines w
9. e 64 built in conference circuits up to 96 conference circuits are available using the BEXS See Table 7 on page 13 for more information Built in adjustable digital volume PAD technology enables audio volume to be adjusted in eight steps to compensate for conference and or CO line network losses Memory Protection Battery If commercial AC power is lost or if a system is moved or stored without power the processor has an internal battery that protects data and the customer s programmed configuration from memory loss This information will be maintained in a powerless system for at least six years Music on hold Background Music Interface An RCA jack and volume control are built into the processor to interface with a Music on hold and or Background Music source With the CTX670 you can have up to 15 MOH BGM sources by adding Upto two BIOU PCBs each provides three MOH BGM input sources An RSTU PCB that provides up to eight MOH BGM input sources SmartMedia Memory The processor has an on board SmartMedia card slot A SmartMedia flash memory card can be inserted to backup and restore customer program data It also makes it easy to upload operating system data for software upgrades and is used for maintenance functions see System Fault Finding and Diagnostics on page 66 for more details Strata CTX670 Overview CTX670 License Control Network Interface The processor has an on board Ethernet 10Base T Ethernet circuit f
10. same as PDKU Standard same as RSTU standard Message Waiting not available Standard Telephone Interface Unit RSTU3 Provides eight standard telephone circuits Stutter dial tone is provided for Message Waiting audible indication Interface Options Standard telephones Voice mail ports Off premises stations Other similar devices Alternate BGM source Auto Attendant digital announcer Message Waiting lamp Fax machines ACD Announcer Standard Telephone Subassembly RSTS Attaches to RDSU Provides two additional standard telephone circuits One maximum per RDSU Interface Options Same as RSTU except no Message Waiting lamp 48 Volt Supply Internal Option R48S Attaches to RSTU and RDSU 48VDC circuit for up to eight standard telephone circuits Interface Options Optionally interfaces to the RSTU and RDSU to extend loop length of standard telephones from 600 ohms to 1200 ohms Required for OPS operation Stratagy DK Provides two four six or eight VM ports All of the above Stratagy DK systems use eight station ports of Strata CTX capacity Table 15 CO Line PCBs Universal Slot PCBs Station Line and Option PCBs Caller ID Interface Unit RCIU2 Provides four Caller ID circuits With RCIS eight circuits Interface Options Provides Caller ID LCD display for analog loop or ground start lines with Caller ID Requires RCOU RCOS RGLU2 or PCO
11. AETS Ethernet LAN Interface Provides one 10baseT Ethernet circuit with an RJ45 connector for CTI Open Architecture applications CTX Attendant Console ACD Server Toshiba Proprietary Voice Mail integration and system administration connection including local and remote CTX WinAdmin BSIS Serial Port Interface Provides up to two RS 232 interface ports for SMDR interface to Call Accounting devices SMDI or Toshiba Proprietary interface to Voice Mail devices and two future applications CTX100 Cabinet Slots Base Cabinet The Base Cabinet has one dedicated slot used for the system processor PCB and four universal slots S101 S104 that can accommodate station line or option PCBs It also houses a power supply that is packaged with the cabinet Expansion Cabinets One expansion cabinet provides four universal PCB slots S105 S108 that can accommodate station line or option PCBs It also houses a power supply that is packaged with the cabinet Figure 2 Base and Expansion Cabinet Interior Strata CTX General Description 11 02 3 Strata CTX100 Overview CTX100 License Control CTX100 License Control The system size and feature capability is controlled using a software License Key Code This key code is obtained from Toshiba Internet FYI during the ordering process and is installed onto the system processor via Strata CTX WinAdmin Processor license codes ac
12. Call Forward Call Types In each System Call Forward pattern the Call Forward conditions and destinations can be set independently For Station Call Forward the destination and condition for each station can be different for incoming CO line calls and internal and transferred calls Call Forward Remote A station s personal call forwarding destination can be cancelled or changed to another outside number or an internal voice mailbox either remotely via DISA or from another user s telephone Changing Call Forward remotely is password protected System Call Forward can be changed locally or remotely using CTX WinAdmin Call Forward Override See Call Forward Override on page 60 Call History 42 Incoming calls with Caller ID or ANI information may be optionally recorded into a rolling list for the station where the call is ringing The call is placed in the list along with the number name if provided time and date of the call and status of the call answered abandoned or redirected This list is accessible by the user from the telephone LCD and any call may be selected and redialed using the flexible Caller ID button When calls ring a button Line or DN that appears on multiple stations the number is stored on the telephone that is designated as the owner of the Line or DN and on the telephone that answers the call If an incoming call is directed to a telephone but the call is not answered by that telephone b
13. Features User Programming Mode Transfer Immediate Call Transfer Immediate simplifies the transfer of calls for users of digital display telephones With conversation in progress the display phone user presses the TRNS Soft Key and dials the transfer destination The calling party is placed on Consultation Hold the call immediately transfers and the transferring phone returns to idle This feature does not apply to network calls Transfer Privacy An outside call that has been transferred can only be answered at the station to which the call has been transferred Another station cannot pick up the transferred call using a common CO line button unless it is another station using the Directed Call Pickup feature or a station that has a DN appearance of the transferred to DN A flashing red LED indicates the call is transferred Privacy for transferred calls can be disabled in programming Transfer Screened The transferring party can talk privately with the receiving party before connecting the party to be transferred While that conversation is going on the transferred party is on Consultation Hold listening to Music on hold When the receiving party agrees to accept the call the transferring party can use the switch hook or feature button to include the original party in the conversation At this point the transferring party can hang up and the other two parties remain connected Transfer Unscreened Unscreened Transfer al
14. System Call Forward tete D RE eee ORT HR ETE EFIE t NEU e Red aS 41 Call Forward Conditions DRE ERES UH 41 Call Forward Destination uice erf terti tet etie ele t tetris ce eerte eia Ug eee ee e n eade 42 Call Forward Call Ty pes 4 ede e e ette ttp i on iode Ie EH ed oak 42 Call Forward Remote eee entente qr inii 42 Call History DE 42 Call Park centage ene e E ER e Ret t tet at i d eve airo 43 Call Park Orbits be s ee terit 43 Paik and Page te eet tere dette et ee em A ou dee ertet 43 Call Pick p itin etr pP DON RHET IET ERE AE NEUE UNISEX 43 EDAM EH EEE RA aaRS 43 Caller Identification 5 ses a ata et asi e bee diee eps 44 ISDN Calling ID Name and Number ener tenentes 44 Camp on BUSY iei a OD P HS GUERRE E REESE UNE RENNES ES 44 Automate Camp ON ur eee egt ro KA TR tee e reete erbe c ege ae ERR eee 44 Otf hook Camp On notet tite eere eu ete tn ute ht ue ipee atest tte 45 Cancel Button EE eon e NE ERR RUE i IINE ae 45 Centrex PBX Compatible n Sereia taper teet da dri te t EPA diens 45 Centrex Ringing Repeat vss cea RI ets esta ehe ig ete ae UC ln ERE es dais 45 Classes of Service COS yi an e ri Pee ELE eae eat ee eee 45 Computer Telephony Integration eene enne entente enne 46 Digital Telephone Integrated PC In
15. 0 amps 13 2 amps 12 0 amps 15 4 amps 14 0 amps Power Supply Unit BPSU672 DC voltage output specification 24VDC 26 3 27 8VDC 6 0 DC amps 5VDC 4 5 5 5VDC 4 0 DC amps 5VDC 4 5 5 5VDC 0 8 DC amps 72 Appendix Specifications Reserve Power Reserve Power Two or four customer supplied 12VDC reserve batteries 80 ampere hours max can be connected to either system to maintain normal operation during a power failure see Tables 20 23 The batteries are kept in a highly charged state by the power supply s battery charger and must be connected when the system is operating normally Fully charged batteries must be connected when normal AC power is available batteries cannot be connected after during an actual power failure The battery changer is standard on the CTX670 power supply An optional ABCS battery changer must be used in the CTX100 power supply Table 20 CTX100 Reserve Power Characteristics Battery Charger Characteristics Maximum Battery Charger Drain 24VDC Charger current limiting Nominal float voltage 2 275 volts cell Base Cabinet 3 15 amps Charge current 280mA amps maximum Base Expansion Cabinets 6 30 amps Battery discharge cut off voltage 20 5 0 5VDC Table 21 CTX100 Typical Reserve Power Duration Estimates Number of Cabinets 1 2 Estimated operation time Two battery 25 hr 12 5 hr configuration Estimated operation time Four battery c
16. 210 mm 8 7 inches 5 4 8 8 inches Base with handset with antennas 221 mm 137 mm 223 mm 79 Appendix Specifications System Tones System Tones Tones which can be heard from speaker or handset are described in Table 30 Table 30 Call Progress Tones Tone Name Conditions Ringing Cadence Prime Dial Tone Prompting to dial DN or access code or to press a feature button or to dial 9 number Secondary Dial Tone Prompting to dial DN or access code or to press a feature button with someone on Consultation Hold 350 440Hz continuously On DND Stuttered Dial Tone Same as Prime Dial Tone with implication of DND activated MW Stutter dial tone has priority over this tone 480 620Hz 0 125 sec 4 bursts apart 0 125 sec 350 440Hz 3 sec On repeat MW Stuttered Dial Tone Same as Prime Dial Tone with implication of MW received This tone has a priority over DND Stutter dial tone 350 440Hz 0 1 sec 5 bursts apart 0 1 Sec 3 sec On repeat Entry Tone More digits are required such as account codes some indexes etc 350 440Hz 0 1 sec 3 bursts apart 0 1 sec Ring Back Tone Ringing the destination 440 480 Hz 1 sec On 3 sec Off repeat Success Tone Confirmation Operation was successfully accepted 350 440 Hz 3 bursts of 0 125 sec apart 0 125 sec later Tone Reiect Tone Operation was re
17. 49L7 Important Notice Music On Hold 91 In accordance with U S Copyright Law license may be required from the American Society of Composers Authors and Publishers or other similar organization if radio or TV broadcasts are transmitted through the music on hold feature of this telecommunication system Toshiba America Information Systems Inc hereby disclaims any liability arising out of the failure to obtain such a license Issue 8 Part I Section 14 1 Notice The Industry Canada label identifies certified equipment This certification means that the equipment meets certain telecommunications network protective operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements document s The Department does not guarantee the Equipment will operate to the user s satisfaction Before installing this equipment users should ensure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be coordinated by a representative designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to re
18. 61 park and page 43 PCB station 17 19 20 universal slot 17 per system 13 peripherals 25 35 phantom directory numbers 13 pickup groups capacities 14 power failure protection 61 power requirements 72 primary directory numbers 13 privacy 62 privacy override 60 privacy non privacy 60 processor CTX100 2 processor PCB subassemblies 3 7 processor PCBs 2 6 Q qsig 12 20 65 75 R RBSU 19 RBUU 19 RCIS 19 RCIU2 19 RCMS 19 RCOS 20 RCOU 20 RDDU 19 RDTU 20 record call to voice mail 70 remote expansion cabinet unit 9 74 85 Index S V 86 remote maintenance Strata CTX WinAdmin 47 REMU 20 repeat last number dialed 62 RGLU2 19 ring over busy 62 ring tones 14 RMCU 19 routing patterns 65 RPCI DI 31 RPTU2 20 RRCU 9 S simplified message desk interface SMDI see SMDI smartmedia 2 6 66 SMDI 3 4 7 8 69 SMDR 3 7 65 66 speaker OCA stations 14 off hook call announce 31 speakerphones 28 speed dial 14 63 standard telephone 12 station automatic release 40 station buttons 13 station hunt groups 14 station message detail recording SMDR see SMDR stations dimensions 78 hunting 64 Strata CTX WinAdmin 47 Stratagy DK 36 Stratagy ES iES32 70 StrataNet multi system networking 65 stutter dial tone 58 subassemblies processor 3 7 system capacities 5 T TI DS 1 interface unit 20 lines 12 tandem CO lines 46 TAPL 46 TCP IP 2 6
19. Base Expansion The 100 basic processor can be configured with a one or two cabinet system A single Base cabinet system supports a combination of up to 64 Central Office CO lines and stations while a two Base and Expansion cabinet system can support up to 112 CO lines and stations System line and station capacity is expanded by adding CO line and station Printed Circuit Boards PCBs into its universal slot architecture The CTX100 easily connects to outside public and private telephone lines of the telephones stations tied to the system can Figure 1 CTX100 Base Expansion have direct access to each other as well as to Cabinets the public and private network Each CTX100 system has a Base Cabinet with one optional Expansion Cabinet lines stations and options are tied together through the cabinets The overall weight and dimensions of the CTX100 cabinets are shown in Table 1 Table 1 CTX100 Cabinet Specifications Cabinet Weight Height Width Depth Base Cabinet CHSUB112 19 4 Ibs 14 6 in 11 9 in 10 2 in Base Expansion Cabinet CHSUE112 34 6 lbs 14 6 in 19 9 in 10 2 in 1 Weight includes the processor PCB in the Base Cabinet and four universal PCBs in each cabinet Strata CTX100 Overview CTX100 Processor CTX100 Processor The system operates with one processor circuit board ACTU that installs in a dedicated slot of the Base Cabine
20. CTX has expanded this to include restriction based on any string of dialed digits A true international business telephone system Strata CTX can restrict any string of up to 11 dialed digits including and Eleven digit screening allows control of access to individual telephone numbers in remote Area Codes Restriction of and controls users access to vertical service codes from the CO such as Camp On and Call Forwarding A stations s Destination Restriction level can be changed automatically with Day Night mode Auto Scheduling One use of this feature is to allow a telephone to make outside calls during the day but to restrict them at night Through Dialing A telephone user or an attendant can connect a destination restricted station to a trunk enabling temporary access to an outside line The connected station can then use external dial tone to complete the call and revert back to destination restricted status after the call is completed This maintains the integrity of toll restriction while still extending outgoing calling privileges when necessary Direct Inward Dialing DID This feature allows external callers to dial directly to individual extensions or groups of telephones without intervention by an operator IVR or auto attendant Each incoming DID number which is sent to the CTX on a DID line from the CO can be routed individually to an extension pooled or group line button ACD group maintenance modem external page
21. Direct Station Selection DSS Console enne enne enne enne 30 Integrated PC Interface 31 Headset Ringer Interface BHEUU Jas t cba cea stages te XE PEE 31 Speaker Off hook Call Announce BVSU 31 Cordless Digital Telephones 32 DKT2104 CT ete tete tee er frr nang te ten P eee Pe PER en 32 DK T2004 C T ie tede RL UR ene teta 33 CTX Attendant Console nee edet dn nae i te eet te deed eua 33 P ripherals eR eene de i stet emet e tee el en ae 35 MCK Office Extender and PBX gateway nennen nennen teretes 35 Door Phone edet tee edens eee dere ide eee aee ie e e 35 Door Phone Lock Control Unit DDCB 36 External Speaker HBSB ete Re RUNE ERRARE TES 36 Toshiba Stratagy and Stratagy DK Voice Processing eese 36 Cabling and Connectors ide bU eb eh eed OS Ms 36 Chapter 6 Features Account Codes 5 ete NER RR HER OR UR SERERE EH M HER eee Ne EET NES 37 Add on Module e exe PE eee eee tabe eene ehe 37 Advisory Messages bee RR UR e dabei he aaa 37 Altermate Answer Point Aeterna eee ist ecce
22. Line Compatibility When making outside calls signals generated by pressing the dial pad buttons of a digital telephone are neither DTMF nor rotary dial signals they are digital signals The system can be programmed to translate these signals to either DTMF or rotary dial signals as required by the serving CO Once the connection has been made any further digits sent will always be sent as DTME or rotary to allow the operation of devices at the other end of the connection DTMF Signal Time DTMF tones that are sent via Speed Dial to lines and via automatic dialing to voice mail devices can be set to 80 or 160 milliseconds or continuously The time can be set system wide independently for line out dialing and for voice mail automatic dialing Emergency Call An Emergency Call access code can be established in the Strata CTX to route calls to specified emergency destinations and to prioritize their delivery to those destinations Up to four emergency destinations can be programmed for each mode of operation Day Day2 and Night This is particularly useful in applications where employees patients or guests are not expected to know where to call for help at different times of the day Feature Prompting with Soft Keys As an alternative to dialing access codes and using feature buttons station users with LCD digital telephones use Soft Keys shown on their LCD to access features Abbreviated feature names appear during a call when the tele
23. One Touch buttons to allow multiple button presses to be stored under one button This enables tandem line connections and other call setup sequences to be dialed easily by pressing one button 63 Features Station Hunting Station Hunting A series of Directory Numbers DNs can be organized in groups in such a way that if a called DN is busy the call will try to ring another DN in the group If that DN is busy it will hunt to a third DN etc Telephones in the same department voice mail ports and boss secretary call coverage situations are typical applications for hunt groups Hunt group members can remove themselves from the group by placing their station into the Do Not Disturb mode The system supports three types of station hunting Serial Hunting In this type of hunt group calls hunt DNs in a series from first to last in a specific order When any DN in the series is called the system will ring the first idle DN in the series starting with the called DN hunting to the last DN in the series As an option this type of hunt group can have a unique Pilot DN assigned to it When callers dial the Pilot DN to reach a telephone in the group calls will hunt all DNs from first to last Circular Hunting In this type of hunt group calls hunt DNs in a series in a specific order however the series forms a loop which enables the last DN to hunt to the first DN When any DN in the series is called the syst
24. Optional PCB on RCOU Only Two 4 Wire Modular Jacks 4Loop Start CO Lines Analog RGLU2 Two 4 Wire Modular Jacks 7 4 Loop or Ground Start CO Lines Analog RDDU 4 DID CO Lines Analog REMU 4 E amp M Tie Lines Analog Data and Speech Highway RDTU2 2T1 DS1 24 Channels Lines Loop Start Ground Start Tie DID Digital Voice Lines PLL Synchronization Circuits RMCU Trunk Circuits for E911 RCMS 2 Trunk Circuits RPTU1 or RPTU2 ISDN PRI 23B 1D channels Digital Voice Data QSIG networks RPTU2 RBSU ISDN BRI S T 2 Circuits TE Voice Data 2B D RBUU ISDNBRI U 2 Circuits NT 1 Voice Data 2B D Voice Data 2B D 5903 CTX100 and CTX670 CO Line Side Functional Block Diagram 23 Universal Slot PCBs Functional Block Diagrams 24 BDKU 8 Digital Telephone Circuits and BDKU BDKS 16 Digital Telephone Circuits ADKU 8 Digital Telephone Circuits max CTX100 PDKU2 8 Digital Telephone Circuits 4 RDSU 4 Digital Telephone Circuits 2 Standard Telephone Circuits RSTS R48S Option PCB Option PCB 2 Standard RDSU RSTU3 Only 48 Volt Loop Supply Telephone Circuits iES32 4 32 Voice Mail Circuits Programmable Data and Speech Highway IVP8 2 8 Voice Mail Circuits Programmable RSTU3 8 Standard Telephone Circuits R48S Option PCB RDSU RSTU3 Only 48 Volt Loop Supply RBSU 2B 1D Circu
25. United States Department of Commerce prior to export Any export directly or indirectly in contravention of the United States Export Administration Regulations or any other applicable law regulation or order is prohibited 8 Governing Law This License Agreement will be governed by the laws of the State of California United States of America excluding its conflict of law provisions 9 United States Government Restricted Rights The Software is provided with Restricted Rights Use duplication or disclosure by the United States Government its agencies and or instrumentalities is subject to restrictions as set forth in subparagraph c 1 ii of The Rights in Technical Data and Computer Software Clause at DFARS 252 227 7013 October 1988 or subparagraphs 1 and 2 of the Commercial Computer Software Restricted Rights at 48 CFR 52 227 19 as applicable 10 Severability If any provision of this License Agreement shall be held to be invalid illegal or unenforceable the validity legality and enforceability of the remaining provisions hereof shall not in any way be affected or impaired 11 No Waiver No waiver of any breach of any provision of this License Agreement shall constitute a waiver of any prior concurrent or subsequent breach of the same or any other provisions hereof and no waiver shall be effective unless made in writing and signed by an authorized representative of the waiving party YOU ACKNOWLEDGE THAT YOU HAVE READ
26. a Toshiba External Amplified Speaker HESB or a customer supplied page amplifier and speaker s for external paging night ring over external page and external BGM applications Music on hold Background Music Interface A 600 ohm RCA jack and volume controls are built into the processor to interface with Music on hold and or Background Music BGM sources one of the jacks is for future use With the 100 you can have up to 15 MOH BGM source interfaces by adding Upto two BIOU PCBs each provides three MOH BGM input sources An RSTU PCB that provides up to eight MOH BGM input sources SmartMedia Memory The processor has an on board SmartMedia memory card slot A SmartMedia flash memory card can be inserted into the slot to backup and restore customer program data It also makes it easy to upload operating system data for software upgrades and is used for maintenance functions see System Fault Finding and Diagnostics on page 66 for more details Strata CTX100 Overview CTX100 Cabinet Slots CTX100 Processor Optional Subassemblies Optional subassemblies can be attached to the ACTU processor to provide additional features The subassemblies are AMDS Modem Provides a 33 6Kbps V 34 modem for point to point local or remote connection to the CTX WinAdmin administration PC ARCS DTMF Receiver Busy Tone Detector Provides 16 DTMF receivers maximum and 16 Auto Busy Redial ABR Busy Tone detectors maximum
27. and destinations as DID calls 49 Features Digital Pad Digital Pad The Strata CTX digital pad decibel loss is activated for the receiving path of the terminal external line or resource The system adjusts for differing transmission levels between internal and external devices This is very useful for conference calls when external parties have difficulty hearing due to public network loss The Strata CTX can be programmed to insert the appropriate digital pad for each terminal and call type when establishing speech paths between telephones external lines and resources such as conference circuits external paging devices and external sound sources This minimizes volume loss in conference calls The system recognizes these devices Standard analog telephone Type 500 Type 2500 and the equivalent Toshiba digital telephone cordless wireless door phone Analog trunk e trunk ISDN extension terminal Audio and Speech ISDN trunk Tie line Audio and Speech Conference circuit Holding music source External paging device Direct Inward System Access DISA Direct Inward System Access DISA allows outside callers to connect to the Strata CTX and make station or trunk calls as if they were stations within the system An incoming call may be directed to DISA by Direct Inward Dialing lines ground loop start lines or Automated Attendant Note DISA lines require DTMF receivers DISA security code is ch
28. calls do not get lost in the Strata CTX a time out and overflow service is provided to redirect the call when the link is down Calls being held on the Pilot DN using the CTI link can specify any of the 15 on hold music sources that are possible on the Strata CTX Pilot DNs are also assigned to Station Hunt Groups for details refer to Station Hunting Distinctive LED Indicator Each feature button on a digital telephone has a Light Emitting Diode LED indicator Distinctive LED indicators provide a method for quickly identifying the status of a line or feature button The LED color or flash pattern can identify the call you are currently on as well as other calls you are controlling versus other calls that may appear on your telephone Each telephone uses dual color LEDs green for lines you are using red for lines used by someone else 51 Features Distinctive Ringing Distinctive Ringing Users sometimes need to distinguish the ringing of one button on their phone from another button and sometimes stations in close proximity to one another need to distinguish the calls on one desk from another Typically multiple sounds are used to provide this distinction Strata CTX offers four different tones Three of the tones are different pitches of a common sound and a fourth a combination sound is provided for a very distinguishable sound Distinctive ringing can be assigned to each Line or DN button on each telephone The four dis
29. dg eta 72 Reserve PoOWer uei es een abd ber a ene eb PR ede ehe 73 Hardware Compatibility scores a tette tete diete peru ee eed de tin eoo toto os 74 Public Network Requirements eese nennen nnne T 76 Station Loop Gen eth iiie Epod e e tri Pt Pee oli doble 77 Standard Telephone Ringer Specifications 78 3000 series Telephone Option PCBs esses rennen 78 Station DIMENSIONS in ur oi oe e durer EE p eas Uit io dead 78 System Tones ip eR ee UE n e e Re 80 MAER T 83 vi Introduction This General Description provides an overview of the Strata CTX100 and CTX670 digital business telephone systems associated hardware and features Organization This document is divided into the following major topics Chapter 1 Strata CTX100 Overview describes the system its basic capacities and system expansion Chapter 2 Strata CTX670 Overview describes the system its basic capacities system expansion and remote maintenance Chapter 3 Capacities includes Strata CTX100 and CTX670 capacities for stations and peripherals Central Office CO lines station buttons and system features Chapter 4 Universal Slot PCBs provides information about Printed Circuit Boards PCBs that can be installed in the universal slots of the Strata CTX systems Chapter 5 Telephones and Peripherals des
30. first conference is the master and controls adding and deleting conference parties The conference master can drop off the last added party by using the Cancel button Conference On Hold A conference call may be put on Hold so that all the remaining conferees remain connected and no Music on hold is applied The person putting the conference on hold may rejoin the conference by pressing the Line button on his phone The Hold state of the conference can be released from another station by pressing the Line button of that station At this time the station that released the Hold state becomes Conference Master This enables one person to establish a conference call for others Join Button Join allows an attendant or digital station user to connect two established calls to each other Releasing from Tandem CO Line Connections This feature enables unattended line to line connections for the Strata CTX freeing the conferencing analog station or voice mail port for other calls and important tasks When a tandem connection is set up with a DN button the DN button will go idle after releasing from the connection The DN can then be used to make or receive calls from the originating digital telephone 46 Features Continuous DTMF Tone Standard telephones and or VM devices can establish tandem analog CO line connections and then release from them without disconnecting the tandem connection in the Strata CTX After releasing f
31. or CO line button 2 kHz interrupted at 10 Hz 1 sec On 3 sec Off twice or repeat For Call Waiting twice only Ring Over Busy A call is ringing an idle DN or CO line button while the telephone is busy Another incoming call External is offered to an idle button while the terminal is busy An external call is waiting for the busy station Call Waiting External call is camped on to a busy DN or CO line button 2 kHz interrupted at 10 Hz 2 bursts of 0 25 sec apart 0 25 sec twice apart 3 sec or continuous For Call Waiting twice only Volume Control Ringing Speaker To adjust the speaker volume for ringing state 500 640 Hz continuous Table 32 Other types of tones that do not fit in the previous categories are listed in Table 32 Administration Programming Tones Tone Name Description Ringing Cadence Confirmation Tone During user programming or administration mode indicates the acceptance of input 2 kHz two bursts of 0 125 sec apart 0 125 sec Denial Tone During user programming or administration mode indicates the denial of input 2 kHz 0 75 sec On Volume Control Beep To adjust the beep volume 2 kHz interrupted 10 Hz continuous 81 Appendix Specifications System Tones 82 Strata CTX General Description 11 02 Index A ABR license control 4 7 8 account codes 37 A
32. peripherals see Table 18 The primary AC power for each cabinet is 120VAC Table 18 CTX100 Electrical Characteristics CTX100 Primary AC Power Voltage Input AC AC Frequency Watts per cabinet maximum 120VAC 60 Hz Single phase 48Hz 62Hz 100 watts maximum CTX100 Primary Power Current Consumption Rating in Amperes 120VAC 1 cabinet 1 8 amps 2 cabinets 3 6 amps Power Supply Unit APSU112A DC voltage output specification 24VDC 26 3 27 8VDC 3 2 DC amps 5VDC 4 5 5 5VDC 2 0 DC amps 5VDC 4 5 5 5VDC 0 2 DC amps 3 3VDC 3 0 3 6VDC 0 5 DC amps CTX670 Power Considerations The power supply in each CTX670 Base and Expansion Cabinet furnishes power to all of the stations and some of the interface peripherals see Table 19 The primary AC power can be 120VAC 208VAC or 240VAC Systems containing six or seven cabinets require 208 VAC or 240VAC Table 19 CTX670 Electrical Characteristics CTX670 Primary AC Power Voltage Input AC AC Frequency Watts per cabinet continuous Watts for five cabinet system 115 10VAC or 208 20VAC or 240 20VAC 50 60 Hz Single phase 48 62Hz CTX670 Primary Power Current Consumption Rating in Amperes Number of Cabinets 120VAC 3 2 amps 6 4 amps 9 6 amps 12 8 amps 16 0 amps N A N A NOOR WD 180 900 208VAC 240VAC 2 2 amps 2 0 amps 4 4 amps 4 0 amps 6 6 amps 6 0 amps 8 8 amps 8 0 amps 11 0 amps 10
33. telephone application programming interface 46 telephone group paging 61 telephones 25 capacities 11 DKT 26 tenants 14 through dialing 49 tielines 12 toll restriction 49 transfer 67 transfer to voice mail 68 U universal slot PCBs amp subassemblies 11 universal slots PCBs 17 V verified account codes 14 voice mail centralized 66 integration 69 record call 70 SMDI 14 soft keys 70 transfer to 68 voice processing Stratagy DK 36 voice tone signaling 69 VoIP lines 12 volume control 70
34. telephone s status for any type of call on any button including PhDN and Line buttons The DSS LED also indicates the status of the station s PDN itself If the PDN appears as a Secondary DN SDN on multiple telephones the DSS status will display Busy if any telephone is using the SDN DSS Button Status Display Red steady Busy on a call not connected to your telephone Green steady Busy on a call connected to your telephone Red quick flash rate Ringing Red slow flash rate Do Not Disturb Features DTMF Receivers DTMF Receivers D TMF receivers are used when receiving incoming DNIS DID Tie or DISA line calls and when originating calls with standard tone dial telephones Voice mail systems also require receivers for a number of VM features even if using SMDI or Toshiba Proprietary VM integration Four circuits are automatically active with the initial basic processor Activation of more than four receivers requires the purchase of a DTMF software license in four circuit increments DTMF receivers require an optional ARCS subassembly on the CTX100 processor and are built into the CTX670 processor For the number of receiver circuits refer to Table 7 on page 13 DTMF Back Tone The system can be programmed to allow or prevent Dual tone Multi frequency DTMF tones from being returned to digital telephones when a user dials on outside lines or sends DTMF digits to a voice mail device DTMF and Dial Pulse CO
35. telephones or telephones that have Speaker OCA Interface BVSU or Add on modules Headset Ringer Interface BHEU The BHEU provides interfaces for both a headset and a loud ringing speaker The optionally used amplifier in the BHEU enables users to adjust the headset volume with the volume button on their telephone With the loud amplified speaker feature the speaker amplifies the ringing or voice announcement of an incoming call The HESB speaker box is required for the loud ringing speaker and is normally mounted on a wall near the telephone BHEU can be installed in the same telephone that has BPCI or BVSU modules installed Speaker Off hook Call Announce BVSU BVSU equipped digital telephones can receive Speaker OCA which enables stations to receive internal calls over their speaker while on another call using the handset The BVSU is not required in a telephone to originate OCA calls or in a digital telephone that receives OCA calls through the handset or headset Speaker OCA Interface BVSU cannot be installed in DKT3001 telephones or in telephones with a PC Interface BPCI 31 Telephones and Peripherals Cordless Digital Telephones 32 DKT2104 CT Cordless Digital Telephones Toshiba offers two cordless digital telephone models the DKT2104 CT and the DKT2004 CT These cordless digital telephones bring mobility and productivity to office telephones Greater call access cuts down on leaving messages and playing tele
36. the speech path Caller ID display is not available with standard telephones Caller Identification Caller Identification Caller ID is the general term for the information provided identifying the originating party of a public network call The name and telephone number of the calling party displays on the ringing telephone s LCD Incoming calls with Caller ID or Automatic Number Identification ANI information may be optionally recorded into a rolling list for individual stations Station users with LCD displays can access this list to select and redial these calls see Call History Caller ID service from the carrier must be subscribed on analog CO lines or T1 ANI in order to receive calling number and name into the Strata CTX system Caller ID lists can include the number name if provided time and date of the call and status of the call answered abandoned or redirected Digital stations are assigned memory for creating the Call History See Table 7 on page 13 for the number of call records per station and system ISDN Calling ID Name and Number Both Caller ID name if available from service provider and number are supported for incoming calls using either ISDN NI 1 or NI 2 BRI or PRI lines Caller ID names can be accepted by the Strata CTX from a CO with NI 1 or NI 2 NI 2 is the only way a 5ESS CO delivers Caller ID names on PRI and BRI Nortel DMS CO with NI 2 installed also uses NI 2 to deliver Caller ID names Only a Nortel DM
37. 6 28 lines any type 16 Universal Slot PCBs Universal Printed Circuit Boards PCBs installed in the Strata CTX100 or CTX670 cabinets provide interfaces for stations lines and peripherals Each PCB measures 7 5 x 5 5 inches 190 x 140 mm and mounts in the slot with a 44 pin backplane connector PCB external connections to station equipment are made to the Main Distribution Frame MDF using industry standard connectors Station Line and Option PCBs The PCBs are categorized as station CO line or option PCBs see Tables 14 16 Feature subassemblies that plug onto a universal slot PCB such as the Standard Telephone Interface Subassembly RSTS are listed below the associated PCB For further details refer to the Strata CTX I amp M Manual Table 14 Station PCBs Digital Telephone Interface Unit ADKU CTX100 only Provides eight circuits for 3000 and or 2000 series digital telephones Interface Options Provides the same interface options as the BDKU see below but does not support BDKS Compatible only with CTX100 Digital Telephone Interface Unit BDKU Provides eight circuits for 3000 and or 2000 series digital telephones BDKU eight more with BDKS optional Interface Options Digital telephones with or without BHEU BPCI BVSU DADMs or digital cordless telephone Supports BDKS Stand alone digital cordless telephone DDSS console BATI DDCB Supports large LCD DKT3014
38. A TEES 55 Call Hold eiie toe dete tende ee eite e ec Hie dette 56 Cons ltatiori Hold a to fre eie e ee e han trie Eee OE 56 Exclusive Hold RR Ree ede E NOE feeb 56 Hold Recall unie tete e ette aes 56 Hot DEUDA LEES 56 Hotline SERVICE ica eoe tee ap eo ol tte tee etu reet oe ere e Peek ed 56 Integrated Services Digital Network ISDN eren emen 56 Least Cost Routing BOR eher Heer n diee ted torre rte ert aere dL 57 Line bU hp pe aa ue diebus 57 CO Eme Hee tie e ID eese 57 Pooled CO Eme Buttons e tee ces ee E 1g eee P eee ede Ae Eee tus 57 Group CO Line Button un eee tee eee e ee a ene aie eee 58 Live System Programming ee E tnnen nes Ea oE tente entrent treten nennen 58 Eost Call Treatment 5 2 I ende gc eode en dee ee etas 58 Contents Chapter 6 Features Messages acie E eh et i t a be rici Perret er Ea ein 58 LED Indication eee eese a tete dares aaa 58 St tter Dial TOMS 15 2 0 m erret e 58 Microphone External Unit oec qeu epe ibd IE bestens 59 Mu sic on hold C oen Un 59 Off Hook Call Announce OCA nee ee e eo aa 59 Off Premise Stations ue teg el t Pe ee teet pra e e eat ERE HUE eH Eoo ga 59
39. CD license control 7 server 7 38 ACTU 2 add on modules 37 capacities 11 ADKU 17 advisory messages 37 AETS 3 alternate answer point 37 AMDS modem 3 analog hold 55 ANI 13 ARCS 3 attendant centralized 66 attendant console 7 33 automatic busy redial 38 call distribution ACD server 38 callback 39 camp on 44 hold 55 release from hold 40 release of incoming call 40 automatic camp on 64 background music 2 6 40 59 base cabinet CTX100 3 CTX670 8 BBMS 7 BECU BBCU 6 BEXS 7 BGM 2 6 40 59 BHEU 31 BSIS 3 7 busy tone detector 3 buttons 13 BVSU 31 C cabinets capacity 5 cabling 36 call completion 40 call control 65 call forward 41 call history 42 call hold 43 call park 43 call park orbits 13 park and page 43 call record to voice mail 70 call waiting 43 caller ID 13 44 interface unit 19 lines see also BRI PRI lines CAMA trunk 19 cancel button 45 capacities 4 7 8 11 buttons 13 centrex ringing repeat 45 centrex PBX compatible 45 class of service override 60 CNIS abandoned call numbers 13 CO lines capacities 12 groups 13 tandem 46 computer telephony integration CTI 46 conference calls 46 capacities 14 on hold 46 ports 14 83 Index 0 1 84 connectors 36 consultation hold 56 continuous DTMF tone 47 cordless digital telephones 32 DKT2004 CT 11 33 DKT2104 CT 32 CSTA 33 CTX attendant console 7 11 33
40. CTS IN MATERIAL AND WORKMANSHIP UNDER NORMAL USE FOR A PERIOD OF NINETY 90 DAYS FROM THE DATE OF DELIVERY TO YOU 5 Limitation Of Liability TAIS ENTIRE LIABILITY AND YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LICENSE AGREEMENT SHALL BE AT TAIS OPTION REPLACEMENT OF THE MEDIA OR REFUND OF THE PRICE PAID TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN NO EVENT SHALL TAIS OR ITS SUPPLIERS BE LIABLE TO YOU FOR ANY CONSEQUENTIAL SPECIAL INCIDENTAL OR INDIRECT DAMAGES FOR PERSONAL INJURY LOSS OF BUSINESS PROFITS BUSINESS INTERRUPTION LOSS OF BUSINESS INFORMATION DATA OR ANY OTHER PECUNIARY LOSS OF ANY KIND ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE EVEN IF TAIS OR ITS SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES IN NO EVENT SHALL TAIS OR ITS SUPPLIERS BE LIABLE FOR ANY CLAIM BY A THIRD PARTY 6 State Jurisdiction Laws SOME STATES JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY MAY LAST OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO SUCH LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU THIS LIMITED WARRANTY GIVES YOU SPECIFIC RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE JURISDICTION TO STATE JURISDICTION T Export Laws This License Agreement involves products and or technical data that may be controlled under the United States Export Administration Regulations and may be subject to the approval of the
41. CTX WinAdmin 2 6 47 Customer Supported Telephony Application see CSTA D DADM 30 37 DDCB 36 DDSS 30 delayed ringing 48 destination restriction 49 destination restriction level DRL capacities 14 diagnostics 66 dialed number identification service 49 DID 19 49 lines 12 digital add on module 30 single line telephone see DKT3001 telephones 26 upgrade options 30 digital PAD 50 digital telephones capacities 11 direct inward dialing 49 interface unit 19 direct inward system access DISA 50 direct station selection console 30 distinctive LED indicator 51 DKT capacities 11 DKT2004 CT 11 33 DKT2104 CT 11 32 DKT3001 27 33 DND 60 DNIS 14 49 do not disturb 52 override 60 door locks 11 door phones 11 35 capacities 12 lock control unit 36 DSS consoles capacities 12 DTMF license control 4 7 8 receiver 3 receivers 53 E E amp M tie line unit 20 E911 CAMA trunk 19 subassembly RCMS 19 emergency call 53 emergency ringdown 54 enhanced E911 54 ethernet LAN interface CTX100 3 exclusive hold 56 executive override 60 expanded system 7 expansion cabinet 3 9 external page zones 14 speaker HESB 36 external page interface 2 external speaker page zones 61 F fault finding 66 feature prompting with soft keys 53 flash button 54 flash memory 2 6 functional block diagram 21 G ground loop start interface CO line interface unit 19 H hand
42. Cabinets 10r2 1to2 1to7 Universal slots 4or8 8or 18 8 to 68 Maximum capacity of ports 112 192 672 lines stations Table 4 Station Peripherals System Capacities CTX670 2 CTX100 CRON Expanded Processor Sons Base amp Expansion Basic Erocassor BBCU BECU BEXS BBMS Add on modules DADM3020 per Base Cabinet 30 DKTs with 1 ADM 23 DKTs with 2 ADMs 55 DKTs with 1 ADM 43 DKTs with 2 ADMs 55 DKTs with 1 ADM 43 DKTs with 2 ADMs Add on modules DADM3020 per Expansion Cabinet 31 DKTs with 1 ADM 24 DKTs with 2 ADMs 57 DKTs with 1 ADM 45 DKTs with 2 ADMs 57 DKTs with 1 ADM 45 DKTs with 2 ADMs CTX Attendant consoles 2 2 4 DKT3000 and 2000 series 72 system 40 Base Cabinet 40 Expan Cab 152 system 72 Base Cabinet 80 Expan Cab 552 system 72 Base Cabinet 80 Expan Cab DKT2104 CT Cordless Telephone 72 160 560 DKT2004 CT Cordless Telephone 72 160 560 Door locks 4 5 10 Door phone control boxes DDCB 2 3 8 11 Capacities System Capacities Table 4 Station Peripherals System Capacities continued CTX670 CTX100 CRG Expanded Processor Stations Basic Processor Base amp Expansion BBCU BECU BBCU BECU BEXS BBMS Door phones 6 9 24 DSS consoles DDSS 3 5 16 ISDN BRI station circuits TE 1
43. Card 5 TE 1 U Type u ISDN L Telephone TE 1 U Type Modular Jacks Main Distribution Frame MDF CTX100 and CTX670 Station Side Functional Block Diagram Telephones and Peripherals This chapter discusses the Toshiba 3000 series digital telephones as well as peripherals that are compatible with Strata CTX BDKU telephone interface circuit card The 3000 series telephones come with a number of enhanced features including Fixed Speed Dial Spdial button Four Soft Keys located below the LCD to respond to the Strata CTX feature prompts Wide 24 character x two line 10 and 20 button LCD on the two line LCD models 24 character x eight line large LCD model which offers an adjustable tilt screen for easy viewing Comes with 16 Soft Keys located on the sides of the large LCD to respond to the Strata CTX feature prompts Additional feature adjustments such as setting button beeps room noise sensitivity and handset busy override tone Optional tilt stand to adjust the angle of the telephone on the desktop The Strata CTX also supports the 2000 and 1000 series telephones however these earlier models do not support all of the features that are available to the 3000 series telephones The Strata CTX does not support electronic telephones For more information on station and peripheral specifications refer to the Appendix 25 Telephones and Peripherals DKT3000 series Telephones DKT3000 series Telephones The Str
44. D REPLY SPCL FUNCT BACKUP GO FORWARD PAUSE PLAY PREV MENU 5935 The number of New Saved messages displays on the LCD when the telephone is idle and has at least one new message 000000 Ei Soft Keys Soft Keys requires the Toshiba Proprietary VM integration and connection to the Strata CTX LAN Direct Transfer to Voice Mailbox The transferring party can transfer a call directly to a person s voice mailbox without waiting for the call to forward from the called party s telephone The voice mailbox does not need to be associated with an active telephone in the Strata CTX Direct transfer to voice mail VM can be performed to a centralized VM system connected to a network node other than the user s node The transferring party presses Direct Transfer to VM and dials the mailbox number and the call transfers immediately on receipt of the last digit The transferred party hears the greeting associated with the specified mailbox and can then leave a message Direct Transfer to Voice Mailbox simplifies getting a call for a busy or absent employee to his her mailbox It eliminates the need for the caller to enter the desired mailbox number after being connected to the voice mail system This feature is available using standard DTMF or SMDI VM integration and does not require Toshiba proprietary VM integration Volume Control Digital Telephone users can independently adjust their handset hearing volume speaker hearing volume i
45. KT3014 large LCD screen System Speed Dial and Personal Speed Dial directories One Touch Buttons One touch buttons enable users to store speed dial and custom feature access sequences on a single button When this button is pressed the stored number is dialed or the feature is accessed You can store frequently dialed numbers such as the three digit System Speed Dial codes onto a One Touch button This eliminates the need to enter the three digit code to dial a System Speed Dial number Complete telephone numbers up to 32 digits can also be stored on a One Touch button These buttons make it easy to access features that usually require pressing multiple buttons and or dialing special access codes For example a user may have to dial an access code f 31 plus a zone number 5 to page the warehouse This sequence can be set on a One Touch button labeled Page Warehouse Another button can be set to page a particular group of telephones The One Touch button also has a stop function that can be entered between two numbers such as a telephone number and security code When the One Touch button is pressed it can speed dial a telephone number then pause LED flashes When the call is answered it prompts for a security code The user can then press the flashing button and enter the security code Any number of stops can be set to enable dialing multiple numbers Multiple feature buttons such a Cnf Trn DN CO line etc can be set on
46. OV etEde icem Ce eee em be p pd one ted e enne 60 Call Forward Override 3 3 tere de dee e PE ERU IH eee tres 60 Class Of Service Ovetride usu dete acean a eran ete 60 Do Not Disturb DND Override etn italia ee ee 60 ertet ee teet erit ie Pte 60 Privacy Override dte IOS Re seeded REG 60 TM PAM E 61 Telephone Group Paging i p RR UR Teen Mee ERR E EP nimi 61 External Speaker Page Zones e o ag EEE EAEE ipod 61 Emergency emen Rena e eU E ME 61 Night Ringing Over Selected Page Zones essent eee eene nennen 61 Power Failure Protection niii eR eg ee a E tant DR E e Pre rea 61 Power Eail re Transfer 2 n rete ee ec p e i Lp ER ee 61 Reserve Power Battery Backups eiecit tup ei te edna heii 62 Privacy ei eee de feet dee ee Rae I e A o E Ete 62 Repeat East Number Dialed d aree tefte ipee 62 Ring Over given Ren e E S eei ceat e a Fe UD ge De e ee eva dece 62 Speed Dial esta sida tetas eas ies Ei eR n 63 One Touch Button tee e a ie ec ee cece ee 63 Station Hunttg ite ert ete eee b ttp tn Eee ett ode ee er peter eee nen 64 Serial Hunting erase ee ERES ERR E OR IRE ee PEU REN EPIRI ERU Le PURUS T LE ees 64 Circular slim 64 Distributed Hunting EM UE 64 Camp on to H
47. S CO can provide Calling Names for NI 1 Camp on Busy 44 Automatic Camp On When a call comes in to a busy station from an outside line and that station does not have an idle button for the call to ring in on and Station Hunting or Call Forward is not applied the call automatically camps on to the busy station This permits incoming calls to be accepted even if the station is busy The outside caller will receive ring back tone immediately and the called station will receive two bursts of Call Waiting tone If the calling line has Caller ID ANI or DNIS information it will be displayed on the called station s LCD for 10 seconds Auto Camp On also applies to incoming line calls directed to Hunt Groups Voice Mail systems etc Various types of internal calls from one station to a busy station voice mail system or hunt group can also Camp On automatically with system programming options For details on these types of calls see the Camp On Busy and Station Hunting descriptions Features Cancel Button Off hook Camp On A station caller who dials a busy station or line access code can remain off hook to be automatically connected when the station or line becomes idle After dialing a busy DN and receiving busy tone the caller can just remain off hook and Camp On will be initiated automatically after a predetermined time or the user can dial a 1 and remain off hook to initiate Camp On immediately When camp on is activated the caller w
48. Software or any rights granted hereunder to any other persons and removing any proprietary notices labels or marks from the Software is strictly prohibited You agree violation of such restrictions will cause irreparable harm to TAIS and provide grounds for injunctive relief without notice against You or any other person in possession of the Software You and any other person whose possession of the software violates this License Agreement shall promptly surrender possession of the Software to TAIS upon demand Furthermore you hereby agree not to create derivative works based on the Software TAIS reserves the right to terminate this license and to immediately repossess the software in the event that You or any other person violates this License Agreement 2 Intellectual Property You acknowledge that no title to the intellectual property in the Software is transferred to you You further acknowledge that title and full ownership rights to the Software will remain the exclusive property of TAIS and or its suppliers and you will not acquire any rights to the Software except the license expressly set forth above You will not remove or change any proprietary notices contained in or on the Software The Software is protected under US patent copyright trade secret and or other proprietary laws as well as international treaties Any transfer use or copying of the software in violation of the License Agreement constitutes copyright infringement You
49. THIS LICENSE AGREEMENT AND THAT YOU UNDERSTAND ITS PROVISIONS YOU AGREE TO BE BOUND BY ITS TERMS AND CONDITIONS YOU FURTHER AGREE THAT THIS LICENSE AGREEMENT CONTAINS THE COMPLETE AND EXCLUSIVE AGREEMENT BETWEEN YOU AND TAIS AND SUPERSEDES ANY PROPOSAL OR PRIOR AGREEMENT ORAL OR WRITTEN OR ANY OTHER COMMUNICATION RELATING TO THE SUBJECT MATTER OF THIS LICENSE AGREEMENT Toshiba America Information Systems Inc Telecommunication Systems Division 9740 Irvine Boulevard Irvine California 92618 1697 United States of America TSD 081601 5932 Toshiba America Information Systems Inc Telecommunication Systems Division Limited Warranty Toshiba America Information Systems Inc TAIS warrants that this telephone equipment except for fuses lamps and other consumables will upon delivery by TAIS or an authorized TAIS dealer to a retail customer in new condition be free from defects in material and workmanship for twenty four 24 months after delivery This warranty is void a if the equipment is used under other than normal use and maintenance conditions b if the equipment is modified or altered unless the modification or alteration is expressly authorized by TAIS c if the equipment is subject to abuse neglect lightning electrical fault or accident d if the equipment is repaired by someone other than TAIS or an authorized TAIS dealer e if the equipment s serial number is defaced or missing or f if the equipment is
50. TOSH l BA Telecommunication Systems Division Strata Digital Business Telephone Systems CTX100 and CTX670 General Description Strata CTX100 and CTX670 General End User Information The Strata CTX100 or CTX670 Digital Business Telephone System is registered in accordance with the provisions of Part 68 of the Federal Communications Commission s Rules and Regulations FCC Requirements Means of Connection The Federal Communications Commission FCC has established rules which permit the Strata CTX100 or CTX670 system to be connected directly to the telephone network Connection points are provided by the telephone company connections for this type of customer provided equipment will not be provided on coin lines Connections to party lines are subject to state tariffs Incidence of Harm If the system is malfunctioning it may also be disrupting the telephone network The system should be disconnected until the problem can be determined and repaired If this is not done the telephone company may temporarily disconnect service If possible they will notify you in advance but if advance notice is not practical you will be notified as soon as possible You will be informed of your right to file a complaint with the FCC Service or Repair For service or repair contact your local Toshiba telecommunications distributor To obtain the nearest Toshiba telecommunications distributor in your area log onto www toshiba com taistsd lo
51. U Not compatible with T1 Caller ID Interface Subassembly RCIS Attaches to the RCIU2 Same as RCIU2 Direct Inward Dialing Interface Unit RDDU Provides four DID circuits Interface Options DID analog lines Enhanced 911 CAMA Trunk Interface Unit RMCU RC MS E911 CAMA circuits Provides up to four CAMA trunk circuits The RMCU RCMS eliminates the need for connection of adjunct terminal adapter equipment to E911 CAMA trunks Requires one or two RCMS PCBs for two or four CAMA lines respectively E911 analog CAMA trunks CAMA Trunk Subassembly RCMS ROMS attaches to RMCU Provides two E911 circuits Up to two RCMSs per RMCU for four CAMA lines max One RCMS comes packaged with the RMCU Same as RMCU Ground Loop Start Interface CO Line Interface Unit RGLU2 Provides four ground or loop start line circuits Each can be individually set for ground or loop start operation Interface Options Analog loop or ground start analog lines ISDN S T type Basic Rate Interface Unit RBSU Two ISDN BRI S T point circuits NT or TE Each circuit is 2B 1D Host for the RBSS Interface Options Network and or station side Basic Rate Interface Subassembly RBSS Attaches to attaches to RBSU One RBSS subassembly per RBSU Two ISDN BRI S point circuits 2B D each Interface Options Station side only ISDN U type Basic Rate Interface Unit RBUU
52. U station interface on the Strata CTX Also a handset and cradle BATHC A headset can be optionally ordered lt Or a DKT3001 can be used as the station interface If a headset is used it connects to the BHEU installed in the DKT3001 Telephones and Peripherals CTX Attendant Console 34 Important fa DKT telephone is connected to the CTX Attendant Console PC the keyboard must be used for all Attendant operations when the console is running When the console is in Position Busy it is still running When the Attendant Console software is not running the DKT3001 telephone can be used for regular calling Calls intended for an Attendant Dial 0 when the software is not running will follow the Alternate Destination programmed in Strata CTX Only calls directed to the DKT s primary extension number will ring the phone If the handset interferes with the headset you can unplug the handset while using the headset The Strata CTX670 system supports up to four and the CTX100 supports up to two Attendant Consoles Multiple consoles automatically share the incoming call load on a call by call rotation basis Features such as Overflow Position Busy and Interposition Call Transfer add to the efficiency of single or multiple console applications The CTX Attendant Console is designed to handle all call activity within a single Call Monitor screen shown below calls will appear in a single list Menu Bar Toolbar Ic
53. allowed only if DND Override is allowed on the called and calling telephones Off Premise Stations Off premise stations are supported using either standard analog telephones or Toshiba digital telephones This can accommodate both individual telephones and branch office connections Off site standard analog telephones can be part of the system having access to many of the features offered by the Strata CTX Each off site station requires a special OPX line from the CO Off site digital telephones can be part of the Strata CTX system using MCK Branch Office EX Tenders This is ideal for organizations with geographically dispersed locations extending the power of the main location s Strata CTX to small branch offices over your existing data network 59 Features Override This enables groups of remote workers to use Toshiba digital telephones to have seamless access to the main location s telephone system and voice mail system Remote employees have transparent access to all the same capabilities as if they were locally connected to the Strata CTX system They have can the same ability transmitting voice traffic and digital telephone signaling over the customer s existing Local Area Network LAN Wide Area Network WAN private IP packet network or the public Internet Override 60 Call Forward Override Stations with this feature will not forward when they call stations that have System or Station Call Forward activated This applie
54. and TA 2B D per circuit 12 28 96 Off premise stations 72 160 560 BPCI used for only per cabinet 35 66 66 Total Stations Digital Analog ISDN BRIB 72 160 560 channel combined Standard stations 64 160 560 Calls existing at the same time 56 96 366 1 Limit is based on cabinet Power Factor PF Table 5 Line Capacities and Universal PCB Slots CTX670 CTX670 Expanded 3 CTX100 Basic Lines Processor Base amp Expansion Processor BBCU BECU BBCU BECU M T BEXS BBMS CO lines loop start 64 96 264 analog 8 lines slot CO lines ground start 32 72 264 analog 4 lines slot DID lines analog 4 lines slot 32 72 264 Tie lines analog 4 lines slot 32 72 264 VoIP lines 4 lines slot 8 20 20 T1 lines DS 1 64 96 264 ISDN BRI B channel lines 64 96 256 ISDN PRI B channel lines 48 96 264 Total lines Analog T1 ISDN BRI and PRI B channels combined x 20 264 Channel Groups 32 48 128 Number of groups with Group CO Line 32 50 128 buttons 1 Capacity is limited by FCC Part 15 ElectroMagnetic Compatibility EMC restrictions 2 T1 lines can be loop start ground start Tie or DID maximum 24 lines per unit any type or combination 3 BRI lines provide CO line services including Caller ID DID and Direct Inward Lines DIL 4 PRI lines provide CO line services including QSIG Networking Calling Party Number Name DID Tie POTS FX and DIT 12 Capacities System Capacities
55. and that telephone is designated as the owner of the PDN This PDN button can be made to appear multiple times on the owner telephone and on other telephones see Phantom DN Buttons Features Class of Service etc are associated only with the station assigned as the owner of the PDN PDNs that appear on telephones other than the owner telephone are referred to as Secondary DNs SDNs Phantom DN Buttons Phantom DN buttons PhDNs are additional directory numbers appearing on telephones as extension buttons PhDNs can be used as independent extensions on the phone or can appear on multiple phones to be used to allow call handling for departments or groups of telephones PhDNs can be used to make a telephone appear to have multiple PDN extension buttons When assigning a PhDN for use as another appearance of the PDN the display properties are set the same as the PDN and a hunting sequence is set up to roll the calls from the PDN over to the other PhDN s associated with the PDN With this arrangement Call Forward will send calls to the PDN s destinations and Voice Mailbox Pilot DN A Pilot DN is a pseudo location that is assigned a DN where calls may be directed Unlike PDNs and PhDNs a Pilot DN is not a button on any telephone A Pilot DN is used as a device where calls can ring and be held while an external application using the Computer Telephony Interface CTI can control the call To ensure
56. angeable from a specific station The station to change the security code needs to be allowed by Class of Service This security code can also be changed using the Strata CTX WinAdmin administration console DISA provides access to the features listed below Station Calls Station Calls over Private Network e Attendant Access Account Codes DISA also provides access to these features which require a security code LCR Direct line access Outgoing line group access Emergency Call Call Forward Remote Control 50 Features Directory Numbers Directory Numbers A Directory Number DN sometimes called an extension number is the number someone must call to reach a destination within the system Each DN is assigned to a flexible button on a digital telephone or as the main directory number of a standard telephone To maximize call coverage flexibility Any DN can appear on multiple telephones Also individual telephones can have multiple DN buttons with different Directory Numbers The system provides Primary and Phantom DN buttons on telephones All DN buttons can be used to originate and answer calls If you press a DN while on a call it releases the existing call and provides dial tone to make another call Primary DN Buttons Primary Directory Number buttons PDNs are needed to make calls and receive calls It is a telephone s main extension number Each telephone is assigned only one PDN
57. arate system The Extender offers the following e Supports up to one eight or 12 or 24 users per stackable unit Fully featured Toshiba digital telephones with Strata CTX system features and ACD Choice of network protocol support and compression rates minimizes communications cost Corporate or remote management tools provide flexible administration Dual Wide Area Network WAN interfaces allow multiple network options like T1 Frame Digital Data Systems DDS Integrated Services Digital Network ISDN Digital Subscriber Line DSL cable etc Door Phone MDFB Door phones can be assigned to ring telephones when the button on the door phone is pressed The Door Phone location displays on the called telephone s LCD When the telephone answers a two way talk path exists between the telephone and door phone Door phones can also be used as sound monitors Station users can call the door phone it will not ring and listen to sounds from the surrounding area Door phones also can operate as a hot line For example a door phone can be used for calls between an office and a warehouse Door Phones are often used with a door lock to screen building visitors The door lock can be opened for a predetermined amount of time by pressing a button on a telephone 1873 35 Telephones and Peripherals Cabling and Connectors Door Phone Lock Control Unit DDCB The DDCB can support as many as three door phones MDFBs or two
58. are for system attendants They operate alongside a digital telephone and have 60 flexible feature buttons These flexible feature buttons can be assigned as CO line Directory Number DSS One Touch Speed Dial or any other flexible feature Up to eight consoles can operate with one digital telephone 16 consoles max per system The DDSS3060 console uses LEDs to indicate call and feature status the DDSS has dual red and green LEDs to help further define status such as station in DND status The DDSS3060 console connects to a digital station port on the ADKU BDKU BDKS or PDKU card 5842 30 Strata CTX General Description 11 02 Telephones and Peripherals DKT3000 series Upgrade Options Integrated PC Interface BPCI An optional BPCI can be installed inside any 3000 series telephone to provide a USB connection to a PC with Microsoft Windows Telephony Application Programming Interface TAPI applications Information such as ANI DNIS and Caller ID data is sent from the digital telephone BPCI to a computer to provide information for pop up screens The Telephone Service Provider Interface TSPD PC software is included with each BPCI The BPCI also enables simultaneous Computer Telephone Integration CTI and voice features without the need of a modem or an extra outgoing line The PC Interface BPCI cannot be installed in digital phones shared with the Cordless DKT 2004 CT telephone DKT3001 single line
59. are hereby on notice that any transfer use or copying of the Software in violation of this License Agreement constitutes a willful infringement of copyright 3 No Reverse Engineering You agree that you will not attempt and if you employ employees or engage contractors you will use your best efforts to prevent your employees and contractors from attempting to reverse compile reverse engineer modify translate or disassemble the Software in whole or in part Any failure to comply with the above or any other terms and conditions contained herein will result in the automatic termination of this license and the reversion of the rights granted hereunder back to TAIS 4 Limited Warranty THE SOFTWARE IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW TAIS AND ITS SUPPLIERS DISCLAIM ALL WARRANTIES WITH REGARD TO THE SOFTWARE EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE WARRANTY OF NON INFRINGEMENT OF THIRD PARTY RIGHTS THE WARRANTY OF YEAR 2000 COMPLIANCE AND THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE SOFTWARE IS WITH YOU NEITHER TAIS NOR ITS SUPPLIERS WARRANT THAT THE FUNCTIONS CONTAINED IN THE SOFTWARE WILL MEET YOUR REQUIREMENTS OR THAT THE OPERATION OF THE SOFTWARE WILL BE UNINTERRUPTED OR ERROR FREE HOWEVER TAIS WARRANTS THAT ANY MEDIA ON WHICH THE SOFTWARE IS FURNISHED IS FREE FROM DEFE
60. arks registered trademarks and service marks are the property of their respective owners TOSHIBA AMERICA INFORMATION SYSTEMS INC TAIS Telecommunication Systems Division License Agreement IMPORTANT THIS LICENSE AGREEMENT AGREEMENT IS A LEGAL AGREEMENT BETWEEN YOU YOU AND TAIS CAREFULLY READ THIS LICENSE AGREEMENT USE OF ANY SOFTWARE OR ANY RELATED INFORMATION COLLECTIVELY SOFTWARE INSTALLED ON OR SHIPPED WITH A TAIS TELECOMMUNICATION SYSTEM PRODUCT OR OTHERWISE MADE AVAILABLE TO YOU BY TAIS IN WHATEVER FORM OR MEDIA WILL CONSTITUTE YOUR ACCEPTANCE OF THESE TERMS UNLESS SEPARATE TERMS ARE PROVIDED BY THE SOFTWARE SUPPLIER IF YOU DO NOT AGREE WITH THE TERMS OF THIS LICENSE AGREEMENT DO NOT INSTALL COPY OR USE THE SOFTWARE AND PROMPTLY RETURN IT TO THE LOCATION FROM WHICH YOU OBTAINED IT IN ACCORDANCE WITH APPLICABLE RETURN POLICIES EXCEPT AS OTHERWISE AUTHORIZED IN WRITING BY TAIS THIS SOFTWARE IS LICENSED FOR DISTRIBUTION ONLY TO END USERS PURSUANT TO THIS LICENSE AGREEMENT 1 License Grant The Software is not sold it is licensed upon payment of applicable charges TAIS grants to you a personal non transferable and non exclusive right to use the copy of the Software provided under this License Agreement You agree you will not copy the Software except as necessary to use it on one TAIS system at a time at one location Modifying translating renting copying distributing transferring or assigning all or part of the
61. ata CTX supports the Toshiba 3000 series digital telephones which offer station users a number of useful features that are easy to access see Figure 10 and photos on the next page NLL N Msg Mic Spkr Spdial Redial Cnf Trn Vol Hold A i 2 NKI LCD Display 9 ain LCD Control Soft Key Buttons TOSHIBA Flexible Buttons C0 aa LEDs turn red or green MEN depending on conditions oo Microphone Location Calls the station or voice mail device that left the message Message LED flashes when the station has a message in Voice Mail or from another station Also functions as a toggle switch to talk back to a handset OCA caller Turns off the microphone during speakerphone operation for private office conversations Also used to talk back to a handset OCA caller Turns speaker on and mutes handset microphone for group listening Also disconnects on hook dialing calls and is used to toggle the telephone between handset and speakerphone operation Used to Dial Speed Dial numbers Redials last number dialed from the station Set up Conferences or Transfers calls Controls handset speaker and ring volumes Places internal DN and outside calls on hold or Exclusive Hold Figure 10 3000 Series Digital Telephone Buttons and Features 26 The 3000 series telephones provide a number of useful features including e Four or 12 Soft Keys for responding to extens
62. atagy ES Voice Mail 25 Pair Amplified Page Output 3 Watts Music Source External Zone Page Background Music Door Lock Control Relay Night Bell Control Relay External Zone Page Relays 4 Zones External Page Amplifier 600 ohm Output BGM Mute Control Relay Night Control Relay Main Distribution Frame MDF Music Source 1 Background Music and or Music on hold Music Source 2 Background Music and or Music on hold Music Source 3 Background Music and or Music on hold y MOH BGM Jack f Volume Control RCA Jacks Up to Four Programmable Serial RS 232 Port Modular Jacks Available 3 BIOU interface PCB Relay Contacts Page Output O O BPSU672 Cabinet BECU Processor PCB Optional SW with PAD Remote Maintenance Modem Built In DTMF ABR Receivers Built In Module Ethernet Interface DTMF ABR Receivers Built In MOH BGM S Volume Controls BEXS Expansion BBMS Expansion Customer Database License gt s D I o S S a Power Supply Battery Charger 2 or 4 Batteries Notes 1 Not required for one to two cabinets Required for three or more cabinets 2 Optional See description of License Control earlier in this chapter 3 Optional one or two per system On this page all equipment except Stratagy ES connected to the system pro
63. ate and DID line calls are set to forward independently to an alternate destination then internal and transferred calls will forward to another destination per Station Call Forward any call or System Call Forward System Call Forward A system option is available to forward unanswered calls to voice mail or some other pre determined destination This option is set up for each station by the System Administrator using CTX WinAdmin This feature is applied to station users that do not have any type of Station Call Forward set on their telephone This ensures efficient call handling and better service to callers even when station users do not have Station Call Forward set at their telephone Call Forwarding can also be set up by department with a special mailbox or destination with the use of Phantom Directory Numbers PhDNs There are 32 different System Call Forward patterns that can flexibly forward calls with unique call type condition and destination settings Each pattern can be set up and assigned to individual stations by a System Administrator using CTX WinAdmin Any pattern can be applied independently to each station s PDN or PhDN System Call Forward patterns applied to stations can be changed automatically per Day Night CO assignments Although System Call Forward is set up and assigned to individual telephones by a System Administrator each telephone user can turn the feature On Off from their telephone using a One Touch button o
64. be set on telephones for manually switching at any time from one mode to another The button s LED flash rate indicates the system s operating mode If used with the System Auto Schedule operation the Night Transfer button overrides the current Auto Schedule mode However when it is time for the system to switch to another mode per the Auto Schedule timer the system will switch to the mode set by the Auto Schedule Example If the system is switched from Day to Night at 2 p m manually with the Night Transfer button Auto Schedule is set to switch from Day to Night at 6 p m the system will still automatically switch back to the Day mode at 8 a m the next morning per the Auto Schedule Delayed Ringing 48 If an incoming CO DID or Tie line or internal DN call rings a station DN and is unanswered alternate DKTs can be programmed to ring at a later time A separate delayed ring time can be set for each CO line group The stations that were ringing initially will continue to ring after the Delayed Ringing begins This feature is assigned for each line or DN button independently for each DKT Features Destination Toll Restriction Destination Toll Restriction Strata CTX offers Destination Restriction as a major expansion of traditional Toll Restriction Historically Toll Restriction was used to prevent the unauthorized use of toll prefixes to the PSTN long distance 1 operator assistance 0 or international 011 Strata
65. ble When not using Pilot DNs Camp On is only applied to the called DN When more than one party is camped on queued to a hunt group the party with the highest Queuing Priority Level QPL will be connected first when the destination becomes available If the parties have the same QPL the longest waiting call will be connected first Features Station Message Detail Recording SMDR Station Message Detail Recording SMDR For each incoming outgoing or tandem call the Strata CTX can generate a record that includes details of the call including the originating station or trunk the start time of the call its duration authorization codes etc If a station user dials 911 the Strata CTX will also generate a record at the beginning of the call as part of its internal notification that an emergency call is in progress SMDR requires an optional BSIS interface PCB and a connected Call Accounting system Strata Net Multi system Networking Strata Net is a private networking application based on QSIG an international standard for the interconnection of PBX Strata Net delivers a rich set of calling features across multiple Strata CTX systems distributed throughout the enterprise Users benefit from transparent dialing and simple feature operation Advanced networking features include Centralized Voice Mail Centralized Attendant and Network Station Message Detail Reporting SMDR Alternate Routing provides for toll bypass configurati
66. cator htm or call 800 222 5805 and ask for a Toshiba Telecom Dealer Telephone Network Compatibility The telephone company may make changes in its facilities equipment operations and procedures If such changes affect the compatibility or use of the Strata CTX100 or CTX670 system the telephone company will notify you in advance to give you an opportunity to maintain uninterrupted service Notification of Telephone Company Before connecting a Strata CTX100 or CTX670 system to the telephone network the telephone company may request the following 1 Your telephone number 2 FCC registration number Strata CTX100 or CTX670 may be configured as a Key Hybrid or PBX telephone system The appropriate configuration for your system is dependent upon your operation of the system Ifthe operation of your system is only manual selection of outgoing lines it may be registered as a Key telephone system If your operation requires automatic selection of outgoing lines such as dial access Least Cost Routing Pooled Line Buttons etc the system must be registered as a Hybrid telephone system In addition to the above certain features tie Lines Off premises Stations etc may also require Hybrid telephone system registration in some areas If you are unsure of your type of operation and or the appropriate FCC registration number contact your local Toshiba telecommunications distributor for assistance CTX100 Registration Number
67. cessor PCBs and BIOU PCB is customer supplied 5413 CTX670 System Processor and Optional Interface PCBs Figure 8 CTX Expansion Cabinets Optical Fiber Cable 3 km 1 86 mi CTX DK 1 Remote Location s BVPU Digital Telephone Centrex PBX RCIU2 RCIS tip ring cross connected to RCOU RCOS or RGLU tip ring at MDF 2 Customer supplied equipment 3 U S T R are ISDN reference model termination points RPTU2 is required for QSIG Networking Central Office Common Carrier Other Telephone System E911 Public Safety Answer Point PSAP 4 Priviate Networking Lines 1 do 10Base T MCK MCK EXTender Gateway Remote Location s Network Demarcation Point Two 4 Wire Modular Jacks Two 4 Wire Modular Jacks RCIS 4 Caller ID Circuits Secondary Protectors 25 pair Amphenol TOSHIBA NDTU Cable DB15 CAMA Line 2 wire Modular Jacks Two 4 Wire Modular Jacks Two 4 Wire Modular Jacks REMU Four 8 Wire Modular Jacks Toshiba RPRI CBL KIT 3 8 wire Modular Jacks 3 RBUS ISDN BRI 8 wire Modular Jacks 7 2 Circuits NT 1 Universal Slot PCBs Functional Block Diagrams RRCU Remote Cabinet Interface Card BVPU Voice Over IP Unit 4 Circuits BDKU BDKS or PDKU CTX100 amp CTX670 or ADKU 1 only RCIU2 4 Caller ID Circuits RCOU 4 Loop Start Co Lines Analog RCOS
68. cility Interface Code Network Jack Equivalence Order Code RSTUS RDSU OL13B RSTUS 24V Off premises Station OL13C RSTU3 RDSU with R48S 48V Blew SOE 2 RCOU RCOS 02182 RJ14C RJ21X 0 3B N A loop start line all others RDDU 02RV2 T Dealer supplied CSU RJ14C RJ21X 0 0B AS 2 TL11M 2 wire RJ2EX TL31M 4 wire RJ2GX Not Available REMU type 1 2 19M type 2 2 wire 2 N A SE TL32M type 2 4 wire RJ2HX RGLU2 ground or loop 02GS2 ground start line 02152 loop RJ14C RJ1CX 0 3B N A DS 1 T1 See last bullet note on Note 2 below irae RJ48X N A 6 0P RCIU2 RCIS Caller ID N A RJ21X RJ14C 0 3B N A RPTU 5 04DU9 1SN Dealer supplied CSU RJ48C RJ48M RPTU QSIGI 04DU9 1SN Dealer supplied CSU RJ48C RJ48M RBSU RBSS S T BRI 02155 Dealer supplied NT 1 RJ48C RJ48X N A 6 0P RBUU RBUS U BRI 02185 RJ48C RJ48X RMCU RCMS CAMA 02RV2 O RJ11C RJ21 X 1 Only RDSU ckts 1 4 provide Off premises Station OPS ability RDSU must use OL13A or OL13B if providing 24 volt loop voltage If equipped with the 48 volt loop option PCB R48S OL13A OL13B or OL13C may be used for OPS connection 2 Loop current requirements for Strata loop and ground start lines 20 milliamperes mA min 120 mA max 3 When ordering DS 1 T1 circuits six items must be specified The number of channels per T1 circuit fractional increments are normally 8 12 or 16 channels
69. cords Up to 660 j system p to 1000 system Up to 2000 system CO Line Groups Incoming Line Groups ILG 32 50 128 CO Line Groups Outgoing Line Groups OLG 32 50 128 Outgoing Line Groups OLG Members per system 96 144 392 Capacities System Capacities 14 Table 7 System Feature Capacities continued CTX670 Expanded Conference Party types up to 8 total lines stations 8 stations max 8 stations max CTX670 Features EN Proceni BEXS BBMS Conference Circuits 64 64 96 Conferencing three parties simultaneously 20 21 21 Conferencing eight parties simultaneously 8 8 12 6 lines max 6 lines max 6 lines max 8 stations max Two CO Line Conferencing simultaneously Two party only no telephone or VM port ix 132 Conference Line Volume Adjustment PAD Groups 6 10 32 DID Numbers for Calling Number Identification system 225 500 1000 DNIS DID Network Routing Numbers 200 400 1000 DNIS DID Numbers 450 1000 2000 DTMF Receivers 16 16 32 E911 Groups 8 8 8 Emergency Call Groups 8 8 8 Hunt Groups Serial Circular Distributed combined 90 200 640 Hunt Group Size DNs per group 72 160 560 Hunt Group Stations per system 360 800 2800 ISDN DNs 96 224 768 ISDN Line Service Indexes 32 48 128 Night Bell Control Relay 1 1 1 Night Transfer Control Relay 1 1 1 Off hook Call Announce Hands
70. cribes the most recent Toshiba proprietary stations and peripherals customer supplied peripherals as well as cabling and connectors Chapter 6 Features describes the features which are available system wide as well as stations features Appendix Specifications includes detailed information on environmental characteristics power considerations hardware compatibility network requirements and station specifications vii Introduction Conventions Conventions Conventions Description Elaborates specific items or references other information Within Note some tables general notes apply to the entire table and numbered notes apply to specific items Important Calls attention to important instructions or information Courier Shows a computer keyboard entry or screen display Indicates entry of a string of text Press Indicates entry of a single key For example Type prog then press Enter Shows a multiple PC keyboard or phone button entry Entries Plus o without spaces between them show a simultaneous entry Example Esc Enter Entries with spaces between them show a sequential entry Example 5 Tilde Means through Example 350 640 Hz frequency range Denotes the step in a one step procedure gt Denotes a procedure Start gt Settings gt Printers Denotes a progression of buttons and or menu options on the screen you should select Grey words within th
71. d DND Override can use Executive Override on stations in the DND mode The Privacy button does not block Executive Override Privacy Override Privacy override controls the ability of multiple station users with a shared common Line or DN button appearance to join in each other s conversation by pressing the busy button appearance station must be programmed with Privacy Override to permit the intrusion on a shared Line or on DN buttons In the case where Privacy Override is normally allowed a telephone can have a Privacy button to block Privacy Override intrusion to the call The Do Not Disturb feature does not block Privacy Override In the case where Privacy Override is not normally allowed a telephone can have a Privacy Release button to allow intrusion to the call by any station with the shared button appearance See Privacy for more information Features Paging Paging The Strata CTX has a paging interface that supports a Toshiba External Speaker HESB or a customer supplied amplifiers and speakers for Paging Night Ringing over Page and BGM applications Users can access any of the Paging options by dialing access codes or by using a programmed One Touch button Telephone Group Paging Paging is activated from an extension by specifying a Paging Group Paging can be broadcast through digital telephone speakers and external paging devices simultaneously The system supports up to 16 telephone page groups with u
72. d after dialing all or specific phone numbers or voluntary optionally entered anytime during calls Codes can be as long as 15 digits and can be verified or non verified by the system An account code button can be programmed on a digital telephone to make voluntary account code entry convenient and easy Add on Module DADM One to two DADM3020s can be attached to a DKT3000 series digital telephone to provide an additional 20 or 40 flexible buttons DADM3020 buttons can be programmed with outside line or Directory Number buttons Direct Station Selection One Touch Speed Dial or any other flexible feature button Advisory Messages Any telephone user can set a message on his or her telephone Whenever another station with a display calls a station with a message set the information in the message displays on the calling station s LCD This feature allows users to define their current status and make that status available to others attempting to call that person This status is also sent to Attendant Console positions Alternate Answer Point Users can answer a transferred internal or outside line call from any station that has a Directory Number button appearance of the transferred to Directory Number 37 Features Automatic Busy Redial Automatic Busy Redial Automatic Busy Redial ABR enables a digital or standard telephone user to automatically redial busy outside number multiple times at programmed intervals Strata CTX s
73. des are allowed in any one serial chain in the network topology Each individual CTI Open Architecture application requires one LIC670 CSTA AP license maximum nine CTX670 Cabinet Slots Base Cabinet The Base Cabinet has two dedicated slots used for the system processor PCBs and eight universal slots labeled 5101 5108 that can accommodate station CO line or option PCBs see Figure 4 It also houses a power supply TOSHIBA Strata ee A H B101 B102 S101 102 103 104 105 106 107 08 o GP 5466 Figure 4 Base Cabinet Interior Strata CTX670 Overview CTX670 Remote Expansion Cabinet Expansion Cabinets One to six Expansion Cabinets can be added to increase the system station and CO line capacity Each expansion cabinet provides 10 slots S 01 S 10 Figure 5 shows an Expansion Cabinet Refer to the following section for cabinet slot and station line capacities Tables 4 and 5 show the number of stations and CO lines allowed when additional cabinets and PCBs are used CABINET NO 3 wi M E gem y P T p HC D ACT ET 5 lt x 5003 Figure 5 Expansion Cabinet Interior CTX670 Remote Expansion Cabinet A CTX670 Ex
74. door phones MDFBs and one door lock control relay Using the door lock control digital station users can unlock a customer supplied electronic door lock at the touch of a button programmed on their digital telephone or by dialing a feature access code from any type of telephone Each DDCB requires one digital station circuit Each door lock can be programmed to remain open between three 30 seconds The Door Lock button LED remains On while the lock is open LCD telephones display DOOR UNLOCKED until the telephone releases or times out External Speaker HESB The HESB is a multi functional external six inch speaker unit with a built in three watt amplifier It can be used as a paging speaker an amplified talkback speaker or a telephone s Loud Ringer 1874 Toshiba Stratagy and Stratagy DK Voice Processing The Strata CTX can operate with Toshiba Stratagy and Stratagy DK voice processing systems which provide a number of helpful features The Strata CTX supports in band DTMF voice mail integration for all of the above voice mail systems and requires DTMF receivers It also supports standard SMDI and Toshiba Proprietary voice mail integration Refer to the appropriate Stratagy literature for details Cabling and Connectors The Strata CTX uses industry standard cabling and connectors to interface with lines stations and peripherals Stations use standard twisted pair cabling to connect to the system via the MDF Digital and s
75. e 29 Station Dimensions Device Height Width Depth 10 button Digital Speakerphone DKT3010 S ERE 10 button Digital Speakerphone with LCD DKT3010 SD P EE 20 button Digital Speakerphone DKT3020 S js dad ONT 20 button Digital Speakerphone with LCD DKT3020 SD d P i m 14 button Digital Speakerphone with Large LCD DKT3014 SDL vean visa C 78 Table 29 Station Dimensions continued Appendix Specifications Station Dimensions Device Height Width Depth 4 0 inch 9 inch 3 inch Digital Single Line Telephone DKT3001 hone doom quus 5 inch 2 8 inch 9 3 inches Add on Module DADM 3020 model a m mu C 5 inch 1 inch 3 inch Direct Station Selection DSS Console 3060 model a mm MGR m 2 9 inch 2 8 inch 9 6 inch Handset with Handset Cradle BATHC mm Dam 10 button Digital Speakerphone with Handsfree Answerback 4 1 inches 7 7 inches 9 1 inches DKT2010 S 104 mm 195 mm 230 mm ia 4 1 inch 7 7 inch 1 inch 10 button Digital Speakerphone with LCD DKT2010 SD id 4 1 inch 7 7 inch 9 1 inches 20 button Digital Speakerphone DKT2020 S sS nimi 230 mir 5 4 1 inches 7 7 inches 9 1 inches 20 button Digital Speakerphone with LCD DKT2020 SD 104 mm 195 mm 230 mm m 4 1 inches 7 7 inches 9 1 inches 20 button Digital Speaker
76. e Te 51 Distinctive Ringing 2 iR ee Hee e Ee ER dot e n edt ite i iue c e dte 52 Da er PIER XE DOMI DU 52 Direct Station Selection DSS Buttons 52 D SS Button Status Display iiir nitet trente e eere i dice neos Rees 52 DIME Receivers eh pepe eu tenet ed ae ee eae ees 53 DEME Back ettet tree rco etie ie T Ge Ue t PUR rens 53 DTMF and Dial Pulse CO Line Compatibility eese enne eene 53 DTME Signa rir tne epe Fe pe Pra 53 Emergency Call tiep e er P ette ite ret ee A e e e Nase ete va 53 Feature Prompting with Soft Keys essent nennen treten ener enne nnns 53 Enhanced e heretice lere te deiecit ete a disse ide ipd ete eres 54 External Amplified e eee Ree eel a na e ERE Deni te uta 54 Flash Button foe ee ree re C Ren pe dete iter tee eder ei e 54 Elexibl Line Ringing cio eee cheat ek Hoe Sh Rete ecu Ee ee Hee 54 Flexible Numbering eset de ARE bete i iva 55 Handsfree Answerback tup uem pertes 55 Headset 451i Core a restes 55 Hearing Aid Compatible Din aces Sete eet 55 High Call Volume eee leg t n ai ae e eee Rea 55 Hold d tie HB DR E Re eR Re UR LS Me e REI 55 Automatic Hold 2 42 23 eder eae i eee eiiis 55 Analog Hold nette ti e e eee et Her P d eere hr tue Te eR d E
77. e files without having to remove the SmartMedia card from the CTX processor With CTX WinAdmin this works locally or remotely SmartMedia files can also be managed by removing the SmartMedia card from the CTX processor and inserting it into a PC SmartMedia card read write adapter Fault Detection and Error Logs The Strata CTX detects and logs abnormalities that it encounters during operation error and trace logs are stored on the SmartMedia card on the system processor and are monitored by CTX WinAdmin Examples are trunk failure detection and auto busy out digital telephone port failure detection and auto busy out plus error log Expansion Cabinet power supply failure alarm and error log etc Features Transfer Event and System Administration Logs Events such as station buttons pushed or lines accessed are stored in an Event Log actions made by the System Administration user are logged Both logs may be called up at a later time Automatic Fault Recovery The system can automatically correct certain conditions detected during operation This enables the system to continue operating normally without requiring correction System Trace The system records telephone key strokes and other high level events and presents the data in a format understandable and useful to the field technician for troubleshooting purposes The system also records more detailed data useful to a software support engineer Manual Test The maintena
78. e is waiting for the station DND stutter dial tone indicates DND is set at the station If both conditions exist simultaneously the MW stutter dial tone has priority This is very valuable to station users that do not have a MW Light Emitting Diode LED or DND button LED on their telephone See Table 30 on page 80 for details of each type of stutter dial tone Features Microphone External Unit Microphone External Unit An external microphone can be connected to the DKT2020 FDSP digital telephone enhancing full duplex operation by virtue of the superdirectional characteristic of the microphone When this option is on the internal microphone is disabled on all but Voice First Handsfree Answerback calls and OCA calls The external microphone is powered by the DKT and does not need to be turned off when not in use Music on hold Music on hold can be derived from a customer supplied radio tape player tuner CD player or other device to provide music or announcements to parties on hold on CO lines or on DNs With the Strata CTX you can have up to 15 MOH BGM sources Each CO line group and each DID DNIS number may be assigned a specific MOH source Stations and network Tie lines can also share a unique MOH source Off Hook Call Announce OCA Station users may announce a call when the station they call is busy talking with the handset off hook The announcement is only audible to the telephone user receiving
79. e printed text denote cross references In the See Figure 10 electronic version of this document Library CD ROM or FYI Internet download cross references appear in blue hypertext viii Introduction Related Documents Media Related Documents Media Installation and Programming Strata CTX Installation amp Maintenance Manual Strata CTX Programming Manual User Guides DKT3000 2000 series Digital Telephone DKT3001 2001 Digital Single Line Telephone Standard Telephone DKT2104 CT Cordless Telephone DKT2004 CT Cordless Telephone Quick Reference Guide DKT3000 2000 series Digital Telephone CD ROMs Strata CTX WinAdmin Application Software and Documentation Library Strata CTX Quote Strata CTX ACD Application Software and CTX Documentation Library includes Strata CTX ACD software and documentation Net Server software and documentation and Voice Assistant software and documentation OAISYS includes software and documentation for OAISYS Chat Call Router and Net Phone For authorized users Internet site FYI http fyi tsd toshiba com contains all current Strata CTX documentation and enables you to view print and download current publications Introduction Related Documents Media Strata CTX General Description 11 02 Strata CTX100 Overview 1 The Strata CTX100 is a compact system that provides large system features see Figure 1 It is designed for wall mounting and occupies very little space
80. ecause it hunts or forwards to another destination the call record will still be stored on that telephone as redirected and on the telephone that answers the call as answered If a call is not answered it is stored on the line or DN owner s telephone as abandoned To store call records a telephone must be allocated Call History memory by the System Administrator The number of call records allowed per station and the total number of call records per system is provided in Table 7 on page 13 Features Call Park Call Park Call Park gives any station regardless of type a method for holding calls By parking a call you are free to make other calls and retrieve the call at a later time or use the paging system to announce a call to be picked up by someone else on the system Any call can be parked Parking a call to your phone is known as Local Park parking a call on someone else s phone is known as Remote Park and if a general orbit is used it called Auto Park Call Park Orbits The Call Park feature enables a station user to place a call temporarily in an orbit so that the call can be retrieved by any user either from the same station or from a different station Personal Park Orbits are available to any type of telephone including standard telephones If a call is parked but not retrieved within a preprogrammed time period it will recall the parking telephone The Park recall time is set individually for each stati
81. em will ring the first idle DN in the series starting with the called DN hunting to all DNs in the series As an option this type of hunt group can have a unique Pilot DN assigned to it When callers dial the Pilot DN to reach a telephone in the group calls will hunt all DNs from first to last Distributed Hunting This type of hunt group always has a unique Pilot DN assigned to it Callers dial the pilot DN to reach a telephone in the group Calls hunt in such a way so as to distribute the calls evenly to each DN in the group Hunting rotation always starts in sequence with the DN that follows the DN that received the last call even if all other DNs are idle Camp on to Hunt Groups 64 On incoming CO line calls to busy hunt groups the caller automatically camps on to the called DN or Pilot DN and the caller receives ring back tone On internal calls to busy hunt groups the caller may get busy tone The caller can then dial a digit to initiate Camp On Busy to the called busy DN or the Pilot DN if used As an option for each hunt group that uses a Pilot DN calls will automatically camp on to the called Pilot DN With the Automatic Camp On option the caller does not get busy tone instead the caller receives confirmation tone followed by ring back tone When using hunt group Pilot DNs camped on calls queue onto all DNs in the group and will connect to any DN in the group that becomes availa
82. endo lere ette deste ei t P dre td 67 ranster with Camp On o tere REED RU oil eene er e nid ena he ae 67 Transfer Immediate rie ated eer ete HR a eee 68 Transfers Privacy 68 Transter Screened euge 68 m HIGH ure sve eee eta ioe eret 68 Transfer to Voice Mail eoe tne eti ePi pa 68 M sicor Ringing Option 68 User Programming Mode te eee e rt RE E IR shee C Ee tete e ate 68 Voice or Tone Signaling ei ertet tede o dr eta tene bti ee rede Liter ie leote 69 Voice Mail e ere e n e ER e le eee ane aii ae e ce a e ce ede d ue deca 69 DTMF Integration 54 er eiie tee ete ode ee He Cte ie C e EE tea 69 Simplified Message Desk Interface 69 Toshiba Proprietary Integration b qt petere 70 Direct Transfer to Voice Mailbox nennen nennen nre ener innen 70 Molume Gonttol 25 nieto rper ide ee ere a tarte ete teret d 70 Appendix Specifications Environmental Characteristics 1th ee en iiie aree tee 71 CTX100 Power Considerations Dre aiid enl haat pete eat e De reges erae ce 72 CTX670 PowerGonsiderations 2 2 eren eee e Ep dt ee e n ERE eee te Het
83. er call setup and data transfer up to 128Kbps Multi purpose line use including sharing lines for voice data fax and video DID functionality based on the number dialed without needing to reserve a block of numbers 56 Features Least Cost Routing LCR ISDN service comes in two forms Primary Rate Interface PRI supports simultaneous voice or data connections eight 16 or 23 PRI is similar to digital T1 service and uses two pairs of wires from your phone company The RPTU PCB supports PRI on the Strata CTX Basic Rate Interface BRI supports up to two simultaneous connections using a single pair of wires The Strata CTX BRI cards support both station side and trunk side connections Strata CTX systems also support BRI interface from the public network as a CO line service There are two types of ISDN BRI interfaces S T type via RBSU RBSS and the U type via RBUU RBUS Least Cost Routing LCR Least Cost Routing chooses the most appropriate route over which to connect an outgoing call based on the following Dialed Digits Time of Day Type of Day Business Weekend Holiday LCR group of the caller The combination of routing tables indices route definitions and time of day qualifiers can produce up to 75 million combinations Routing changes automatically for each type of day according to the time of day This schedule is independent of the Day Night mode schedule which applies to ringing and CO assign
84. ets simultaneous 20 21 31 Off hook Call Announce to Telephone Speakers 5 72 112 352 Page Mute External BGM Control Relay 1 1 1 Page Zone Relays 8 8 8 Page Groups Telephones with or without External Zones 4 8 16 Paging Group Paging simultaneous stations paged 72 120 120 Pickup Groups 5 10 32 Ring Tones External Call Ring Tones for digital phones 4 4 4 Ring Tones Internal Call Ring Tones for digital phones 1 1 1 Speed Dial Station SD numbers per system 1080 2400 5600 Speed Dial System SD numbers per system 800 800 800 Stratagy DK Voice Mail Systems per system 1 1 1 Tenants 1 1 1 Destination Restriction Level DRL Classes 16 16 16 Verified Account Codes 135 300 1000 Voice Mail SMDI Interface 1 SMDI and SMDR require BSIS serial port interface Conference circuits are used dynamically so the maximum number of simultaneous conferences is affected by the number of conference members in each conference The total number of members in simultaneous conferences cannot exceed the total number of conference circuits Each conference can have up to eight members DTMF receivers are required for standard touch tone telephones voice mail integration Tie DID and DISA lines An option BIOU is required for up to four zone page relays and four control relays on the CTX100 and CTX670 One control relay is provided on board the CTX100 processor Speaker OCA capacity is determined by 2B channel slot avai
85. features Digital Telephone Interface Subassembly BDKS Provides eight additional circuits for 3000 and or 2000 series digital telephones Attaches to BDKU One per BDKU Do not use BDKS for Speaker OCA telephones except in slot 103 of the CTX100 Interface Options Same as BDKU Not compatible with ADKU or PDKU 17 Universal Slot PCBs Station Line and Option PCBs 18 Table 14 Station PCBs continued Digital Telephone Interface Unit PDKU2 Provides eight digital telephone circuits 2000 series phones only Do not use the PDKU for 3000 series digital telephones LCD display is only 16 characters wide and the Spdial button will not work Interface Options Digital telephones with or without BHEU or HHEU DVSU DADMs or digital cordless telephone Stand alone digital cordless telephone DDSS console DDCB Does not support DKT3014 SDL features Internet Protocol IP Interface Unit BVPU Provides four VoIP Circuits as E amp M Tie lines One 10Base T port One RS 232 maintenance port H 323 standard for Voice over Internet Protocol VoIP Interface Options LAN Internet WAN Digital Standard Telephone Interface Unit RDSU Without RSTS provides Two standard telephone Four digital telephone circuits 2000 series phones only With RSTS provides Four standard telephone Four digital telephone circuits 2000 series phones only Interface Options Digital
86. full service is 24 channels Unused channels must be bit stuffed CO line types assigned to each channel Loop Start Ground Start Tie Wink or Immediate Start DID Wink or Immediate Frame Format Type Super Frame SF or Extended Super Frame ESF The T1 provider normally specifies the Frame Format to be used either is adequate for CO digital voice lines ESF provides a higher level of performance monitoring but requires trained personnel and the ESF CSU normally costs more than an SF only CSU Line Code Type Alternate Mark Inversion AMI or Bipolar 8 Zero Substitution B8ZS The T1 provider normally specified the Line Code to be used either is adequate for T1 CO digital voice lines The customer may have to provide the Channel Service Unit CSU to interface the CTX T1 circuit to the Telco T1 circuit CSUs are a Telco requirement RDTU Network Channel Interface Codes 04DU9 BN 04DU9 DNZZ 04DU9 1SN 04DU9 1KN 04DU9 1ZN 4 For information on how to order ISDN PRI BRI circuits you should refer to the Toshiba ISDN Training CBT ISDN circuits may require a customer provided CSU for PRI and or Terminal Adapter or Network Terminal units for BRI In U S CSU TAs must be UL listed in the U S In Canada they must be CSA certified 5 RPTU2 is required for QSIG private networking 76 Appendix Specifications Station Loop Lengths Station Loop Lengths In a single site installation the Base and optional Expansion Cabinets m
87. he attendant individual telephones ACD groups etc until 5 00 p m After 5 00 p m calls are routed off primes to another office to the Night Bell or to night announcements and voice mail message boxes On holidays and weekends calls are routed independently to the appropriate holiday announcements or voice mail message boxes e Class Of Service Station lines and DID numbers are assigned 38 options in Class of Service These include Toll Restriction Override privileges allowed tandem connection security code administration etc Any of these options can be changed independently for each telephone line and DID number when the system switches from one operating mode to another For example When the system changes from the Day to Night mode selected stations can be automatically restricted from dialing outside or long distance calls Note that outgoing route selections set in LCR are switched using a route selection schedule that is independent of the Day Night mode schedule System Call Forward The System Call Forward settings for stations can be changed automatically when the system changes from the Day to Night mode For example During the day a telephone can forward to a person s car or cell phone and at night automatically forward to the person s voice mailbox The system also enables users to manually change the Day Night operating mode even if the system is using the Auto Schedule feature A Night Transfer button can
88. he incoming call based upon the three Day Night Modes of operation and offer immediate and two delayed ringing parameters The delay parameters are assigned for each incoming Line Group Features Flexible Numbering Flexible Numbering The Strata CTX allows the system numbering plan to be customized for the user s needs Directory numbers line and feature access codes and Network Coordinated Numbering can be established uniquely in each system Handsfree Answerback When voice announced internal DN call comes in to a digital telephone users can answer without lifting the handset Cordless and single line digital telephones and standard telephones are not compatible with this feature Headset 3000 series digital telephones may be optionally equipped with a modular headset jack by installing a BHEU PCB Hearing Aid Compatible Toshiba digital telephones are hearing aid compatible High Call Volume Buttons Release Release Answer and Cancel buttons can be assigned to digital telephones They enable a busy user to handle calls quickly and efficiently in high call volume situations With one touch of the Release button a user can disconnect from a call This is especially useful in headset applications The Release Answer button disconnects or transfers the current call and answers the next The Cancel button voids the last operation such as disconnecting internal or external parties from conference or tandem calls H
89. hin a list 8 I FRED S NO 3371 FEB 19 MONDAY 12 00 Direct Station Selection J DIRECT SS Scrolling zi System Speed Dial SYSTEM SD Directories Personal Speed Dial PERSONAL SD UO OLG C Search by g Direct Station Selection EXTERNAL DIR Initials System Speed Dial INTERNAL DIR k Soft Keys 5860 Figure 11 DKT3014 SDL LCD Screen All LCD telephone models can provide e Advisory Messages Automatic Number Identification ANI Caller ID Name and Number with call history Contrast adjustment 16 levels Date Time of Day e Dialed Number Identification Service DNIS Name and Number Feature Prompting Soft Keys that are used as an alternative to access codes or feature buttons Station users can access features by responding to LCD prompts Speakerphones 3000 series phones except the DKT3001 are speakerphones which provide the following Handsfree Call Origination Enables users to place calls listen and talk back without lifting the handset Handsfree Answerback Enables users to answer internal calls without lifting the handset Speaker OCA Enables users to receive a call over the telephone speaker when busy on an existing handset call The DKT2020 FDSP Full duplex speakerphone enables handsfree speakerphone use with the option to switch between full duplex concurrent speech and voice switch alternating conversation between telep
90. hone Integrated PC Interface For CTI applications digital telephones interface to a PC that runs the application software using the Microsoft Telephone Application Programming Interface to provide customized functionality The PC must run Microsoft Windows software Any TAPI enabled PC software is compatible with Strata CTX systems The most common types of application are database look up and pop up screens that provide information on the calling party From a Strata CTX system Caller ID ANI DNIS and call processing information can be passed from the digital telephone to the application computer The 3000 series digital telephone uses an integrated PC Interface Unit BPCI for TAPI and data switching simultaneous voice data applications The 3000 series digital telephone must be connected to the system through a BDKU digital station card The BPCI provides a highly functional interface for fast positive call control via a USB port and supports media streaming with TAPI 2 0 functionality Conference Calls Conference calling enables other people to join your conversation These additional people can be inside or outside the Strata CTX system Any station can set up a conference with other stations or outside lines conference is defined as any time three or more parties join into one conversation A maximum of eight parties are allowed into a conference with up to six from outside lines or standard stations The originator of the
91. hones It also works with an optional external super directional microphone for enhanced full duplex performance Telephones and Peripherals DKT3000 series Telephones DKT3001 The DKT3001 is a Digital Single Line Telephone It looks similar to the other 3000 series telephone but it has a smaller footprint It is narrower because there are no flexible buttons and no LCD DKT3001 is not a speakerphone and does not have a Mic button so it does not support handsfree answerback or call origination The DKT3001 connects to same digital station port as other 3000 series digital telephones This makes it compatible with yid all Strata CTX and Strata DK systems 3532 Features The DKT3001 supports many features of the other 3000 series digital telephones including e On hook dialing e Headset Loud Ringer Interface BHEU Line button with a red LED The Line button for the DKT3001 is the PDN on this telephone Hold button Cnf Trn conference transfer button Flex button used for Redial or can be programmed as a Flexible button Msg button used for retrieving messages or can be programmed as a Flexible button Message Waiting LED Volume Up Volume Down button Handset Off hook Call Announce OCA Most DKT features through dialed feature access codes The DKT3001 has many additional feature advantages over standard analog telephones e Automatic Line Selection Background Music with station con
92. ignaling allows handsfree talkback from the called telephone on internal and private network Tie line calls After calling a directory number that has Voice Signaling the caller can switch to Tone Signaling by dialing 1 The signaling method can also be switched from Tone to Voice Signaling by dialing 2 Whether a call is initiated with Tone or Voice Signaling it can always be switched back and forth by dialing 1 or 2 Note A call to a Voice Signaling DN will not Call Forward No Answer unless the signaling is switched from Voice to Tone Signaling Voice Mail Integration The CTX670 supports Dual tone Multi frequency DTMP integration Simplified Message Desk Interface SMDI integration and Toshiba Proprietary integration DTMF Integration DTMF integration uses strings to pass and interpret information between the Strata CTX and a voice mail system DTMF integration can be used with any compatible voice mail system It does not require optional hardware interface Simplified Message Desk Interface SMDI SMDI is an industry standard method of integrating a telephone system with voice mail or other peripheral systems This interconnection is made via an RS 232 data connection SMDI requires the BSIS interface in the Strata CTX SMDI integration can be used with any compatible voice mail system 69 Features Volume Control Toshiba Proprietary Integration Toshiba proprietary integration provides the highest functionali
93. ility continued Category Unit Name puros 3 DK424i CTX100 CTX670 DKSUE424 X NC NC NC CHSUE672 NC X NC X CHSUE112 NC NC X NC Expansion Cabinet Pee CEPS for Strata DK424 Expansion X NC NC NC Data Cable for CTX670 Expansion Cabinet NC X NC X Data Cable for CTX100 Expansion Cabinet NC NC X NC RPSU424 120VAC X NC NC NC Power Supply Unit BPSU672 120VAC 208VAC 240VAC power NC x NC X supply APSU112 120VAC NC NC X NC RCCB2 X NC NC NC Connection 5 CB120 120V NC X NG X BCCB240 240V box NC X NC X Battery Distribution REPE x MS He NE Box BBDB1 new Battery Dist 7 BBTC2A X X NC X 2 0M RPSB1 120VAC power strip X NC NC NC Power Strip RPSB2 120VAC power strip X X NC X BPSB240 240VAC power strip NC NC NC X PBTC 3M X X NC X Battery Cable BBTC1A 2 0M NC X NC X ABTC 3M NC NC X NC Battery Charger ABCS1 Built in Built in X Built in X z Compatible NC Not Compatible 1 If the BECU BBCU replaces the DK424i processors then the system is upgraded to a CTX670 2 Requires Release 4 x software 3 RPTU2 is required for QSIG Networking 4 DKT1000 series telephone do not support continuous DTMF tones 5 Functions as a DKT2000 75 Appendix Specifications Public Network Requirements Public Network Requirements The PCB requirements for connecting to the public network are shown in Table 25 Table 25 PCB Network Requirements R Ringer Universal Service PCB Interface Fa
94. ill receive success tone followed by Ring Back Tone The station that is the object of a camped on call will receive two bursts of call waiting tone see Call Waiting Even if Voice First is set at the called DN the station will be called by tone ringing when it is connected by Camp On Internal and external stations can be the object of a Camp On Calls may be camped on to the pilot number of Station Hunting groups and will be delivered to the first station in the group to become idle ACD pilot numbers cannot be the object of a Camp On Incoming calls from outside lines to busy DNs camp on automatically see Automatic Camp On previous section When a station dials the access code for an outside line and receives busy tone because all lines are busy the user can remain off hook and dial 1 to camp on to the busy line group When a line becomes available the station will connect to the line and receive dial tone When more than one party is camped on queued to a destination the party with the highest Queuing Priority Level QPL will be connected first when the destination becomes available If the parties have the same QPL the longest waiting call will be connected first Calls will camp on to hunt groups when all members of the group are busy see Station Hunting on page 64 for more details Cancel Button The Cancel button voids the last entry or step in a procedure This enables the station user to correct an error and then c
95. ink or immediate Remote Expansion Cabinet Unit RRCU Supports two CTX670 remote cabinets 62 5 multi mode fiber Remote cabinet not supported by main system reserve power Tie Line Unit REMU2 Provides four analog Tie line circuits Interface Options E amp M Tie lines Two or four wire transmission Type I signaling Type II signaling Immediate start Wink start Table 16 Option PCBs Option Interface Unit BIOU Interface Options Provides Paging output 600 ohm and three watt amp four zone paging relays three MOH interfaces and four control relays Night Transfer and BGM mute Functional Block Diagrams The Functional Block Diagrams show the PCBs and interface connectors used for connecting the stations and peripherals see Figures 6 9 C SMDI or Toshiba Proprietary Stratagy ES Integration Voice Mail FER For iES32 IVP8 VM port lt D gt MOH BGM Jack connection see Figure 9 SA Volume Control Toshiba Proprietary Soft Key LCD Link gt l Remote CTX WinAdmin PC 5 E EA Local CTX WinAdmin 25 Pair Amplified Page Output 3 Watts Door Lock Control Relay if Music Source External Zone Page Background Music Night Bell Control Relay yes External Zone Page Relays 4 Zones External Page Amplifier 600 ohm Output Quem BGM Mute Control Relay Night Control Relay Main Distribution
96. installed or used in combination or in assembly with products not supplied by TAIS and which are not compatible or are of inferior quality design or performance The sole obligation of TAIS or Toshiba Corporation under this warranty or under any other legal obligation with respect to the equipment is the repair or replacement by TAIS or its authorized dealer of such defective or missing parts as are causing the malfunction with new or refurbished parts at their option If TAIS or one of its authorized dealers does not replace or repair such parts the retail customer s sole remedy will be a refund of the price charged by TAIS to its dealers for such parts as are proven to be defective and which are returned to TAIS through one of its authorized dealers within the warranty period and no later than thirty 30 days after such malfunction whichever first occurs Under no circumstances will the retail customer or any user or dealer or other person be entitled to any direct special indirect consequential or exemplary damages for breach of contract tort or otherwise Under no circumstances will any such person be entitled to any sum greater than the purchase price paid for the item of equipment that is malfunctioning To obtain service under this warranty the retail customer must bring the malfunction of the machine to the attention of one of TAIS authorized dealers within the twenty four 24 month period and no later than thirty 30 days af
97. ires one LIC100 CSTA AP license maximum nine Strata CTX670 Overview The Strata CTX670 system provides sophisticated telecommunication features in a modular system designed for growth Its universal slot architecture enables you to select the combination of Central Office CO lines stations and peripheral options that best suit your needs The CTX670 basic processor can be configured for smaller systems as a one or two cabinet system with a capacity of up to 192 CO lines and stations combined It can expand to support up to seven cabinets with a capacity of up to 672 CO lines and stations combined see Figure 3 System line and station capacity is expanded by adding processor expansion Printed Circuit Boards PCBs cabinets and line station PCBs The CTX670 easily connects to outside public and private telephone lines of the telephones stations tied to the system can have direct access to each other as well as to the public and private network The Base Cabinet and optional Expansion Cabinets are the building blocks of the system Each system has a Base Cabinet and can have from one to six Expansion Cabinets lines stations and options are tied together
98. it 2 NT Circuits RBSS 2B 1D Circuit 2 NT Circuits RBUU 2B 1D Circuit 2 LT Circuits RBUS 2B 1D Circuit 2 LT Circuits 5412 1 Customer supplied equipment 2 RSTU2 or above is required for standard telephone message waiting lamp 3 U S Rare ISDN reference model termination points 4 PDKU and RDSU should only be used for 2000 series digital telephones They do not support all of the 3000 series digital telephone features including LCD The PDKU also does not support BPCI BATI and the CTX Attendant Console Figure 9 Digital Telephone DKT and Add on Module i E B8 BATI Connects audio path to Attd Console Digital Single Line Handset 4 See Figure 7 Telephone DKT Digital Telephone ui 1 with BPCI DI 4 amp TAPI PC 1 Pair Modular Cord RS 232 Cable DDCB MDFB m E Door Phones and Lock Controls Transformer Music on hold igital Telephone EX source with DSS Console up to 8 NR 4 Digital Telephone Standard ES Stratagy ES Telephone Voice Mail VM Ports For SMDI connection s amp s see Figure 7 RS 232 Cables Modem 1 pair Modular Cords Fax DEET Power Failure Transfer Unit Power Failure 1 Standard Telephone 8 max Secondary Protector 1 Off premises Station PC 3 3 5 R COM Port TA 1 5 ISDN Telephone Pe wit U TE 1 S Type wi ee Video
99. ive feature prompts Flexible buttons customized for each telephone to provide Directory Number line and feature buttons e Hot Dialing as soon as any dial pad button is pressed a CO line or PDN is automatically selected to originate a call Adjustable button beeps room noise sensitivity and the ability to turn handset call waiting tone On or Off e The 3000 series digital telephones are available in charcoal gray or ash white Five 3000 series models are shown below The DKT3001 is shown on page 29 DKT3010 SD 10 Button Digital LCD Speakerphone DKT3010 S 10 Button Digital Speakerphone Strata CTX General Description 11 02 Telephones and Peripherals DKT3000 series Telephones DKT3014 SDL 14 Button Digital Large LCD Speakerphone DKT3020 SD 20 Button Digital LCD Speakerphone DKT3020 S 20 button Digital Speakerphone 27 Telephones and Peripherals DKT3000 series Telephones 28 Liquid Crystal Display LCD Models The DKT3010 SD and DKT3020 SD models display up to 24 characters x two lines of information and provide four Soft Keys The DKT3014 SDL has 12 Soft Keys and a 24 character by eight line LCD that can be tilted to various levels for optimum viewing From the idle screen see Figure 11 you can access telephone directories and speed dial lists of names or departments internal or external to the telephone system You can page forward or backward or search by name or letter wit
100. jected After this tone is done the 1209 Hz 0 25 sec 500 Hz 0 25 sec 3 original conversation is resumed times B Destination is busy Invoke desired feature or retry 480 620 Hz 0 5 sec On 0 5 sec Off usy Tone repeat Reorder Tone Either the operation failed or the call is terminated Hang up 480 620 Hz 0 25 sec On 0 25 sec Off repeat DND Tone The destination is in the Do Not Disturb mode 480 620 Hz 0 125 sec On 0 125 sec Off repeat Splash Tone Voice calling starts Applicable to Voice Paging and Speaker OCA 500 Hz 1 0 sec On Barge in Warning Somebody is listening to monitoring the 440 Hz 1 0 sec On Tone conversation External Call Waiting Tone for An external call is waiting This tone is sent to the 1209 Hz 2 bursts of 0 16 sec apart 0 16 Standard receive party only Sec twice 3 sec apart Telephone Internal Call Waiting Tone for An internal call is waiting or somebody is listening 1209 Hz 2 bursts of 0 5 sec On apart Standard to monitoring the conversation 3 0 sec Telephone 80 Table 31 Appendix Specifications System Tones Ring tones are described along with their cadences in Table 31 Due to the limitation in the tone generation algorithm the listed tone duration is slightly different from the actual one Ring Tones Tone Name Description Ringing Cadence External Ring 1 Incoming line call f
101. lability and power supply Requires BVSU option in telephone Up to 100 Station SD numbers allocated in increments of 10 can be programmed per station Capacities CTX100 Maximum Capacity Configuration Examples CTX100 Maximum Capacity Configuration Examples Table 8 CTX100 Base Cabinet with Digital Telephones and Loop Start Line With or Without Caller ID 4 Universal Slots 40 Stations Max 24 CO lines Max 44 Stations Analog loop start lines combined Max Stations Analog loop start lines 40 4 none can have Caller ID 32 8 all can have Caller ID 32 16 none can have Caller ID 16 16 8 can have Caller ID 241 8 none can have Caller ID 1 Using ADKU Table 9 CTX100 Base and Expansion Cabinet with Analog Loop Start Lines 8 Universal Slots 72 Stations Max 56 CO lines Max 92 Stations Analog Loop Start Lines combined Max Stations Analog loop start lines 72 20 none can have Caller ID 72 16 8 can have Caller ID 64 32 none can have Caller ID 64 24 8 can have Caller ID 64 16 all can have Caller ID 48 40 none with Caller ID 48 32 8 can have Caller ID 48 24 16 can have Caller ID 32 48 none can have Caller ID 32 40 8 can have Caller ID 32 32 16 can have Caller ID 32 24 24 can have Caller ID 16 32 24 can have Caller ID Table 10 CTX100 Base Only Digital Telephones and T1 and or PRI lines 4 Uni
102. lows the transferring party to exit the connection before the transfer destination answers After the destination answers the call the system treats it as a regular call If the destination does not answer the call within the predetermined time of period the transferring party is recalled Transfer to Voice Mail See Direct Transfer to Voice Mailbox on page 70 Music or Ringing Option This feature enables ringing or music to be heard by the caller when their call is transferred depending on system programming User Programming Mode 68 Digital telephone users can use the programming mode for customizing their Toshiba telephones without the aid of an Administrator or Service Technician The User Programming mode is accessed with a Program button assigned to a flexible button or through an access code User Programming enables users to customize these features Flexible Buttons Toshiba telephones have 10 14 or 20 flexible buttons to which the user can assign any one of approximately 50 different features DND ACB Release etc Once assigned to a button the feature is accessed by pressing that button Some buttons have parameters that users can set These include Call Forward Users can set the Call Forward CF destination and CF No Answer Timer for the CF buttons Features Voice or Tone Signaling One Touch Users can set speed dial and custom feature access code sequences for One Touch buttons Backgro
103. ls the Strata system automatically switches over to battery power without any interruption in operation Calls in progress are not interrupted Battery operation duration depends upon the condition and ampere hour rating of the batteries and the system load However the minimum battery operation time would be several hours Connection of reserve power batteries must be made when commercial AC power is available Privacy Privacy prevents intrusion on calls that appear on shared common DN or line buttons If a telephone has a call on a DN or line button that appears on other telephones the other telephones cannot intrude on the call by pressing the shared button unless the intruding telephone has the Privacy Override feature or the telephone with the call activates the Privacy Release button Repeat Last Number Dialed This feature enables a digital station to automatically redial the last number dialed from their station by selecting an outgoing line and pressing the Redial button or by dialing an access code Digital key telephones have a fixed Redial button for automatic redialing of the last number dialed Ring Over Busy 62 When a digital telephone is busy on a call and then receives an internal or external call on an idle DN or line button the button will automatically flash and ring with Ring Over Busy tone The tone burst can either be sent two times three seconds apart or repeated continuously every three seconds or not sen
104. manufacturing methods may warrant CTX GD GNDES VB 4010462 Version B 3 November 2002 3 Network connection information USOC jack required RJ11 14C RJ21 2E 2F 2G 2HX RJ49C see Network Requirements in this document Items 2 3 and 4 are also indicated on the equipment label 4 Authorized Network Parts 02LS2 GS2 02RV2 T O OL13C B T11 12 31 32M 04DU9 BN DN ISN 02185 04DU9 BN DN 1SNIZN Radio Frequency Interference Warning This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the manufacturer s instruction manual may cause interference to radio communications It has been tested and found to comply with the limits for a Class A computing device pursuant to Subpart J of Part 15 of FCC Rules which are designed to provide reasonable protection against such interference when operated in a commercial environment Operation of this equipment in a residential area is likely to cause interference in which case the user at his her own expense will be required to take whatever measures may be required to correct the interference This system is listed with Underwriters Laboratory LISTED UL Requirement If wiring from any telephone exits the building or is subject to lightning or other electrical surges then secondary protection is required Secondary protection is also required on DID OPS and Tie lines Additional information is provided in this manual
105. ments Line Buttons Telephone buttons that are used for making and receiving outside calls are referred to as Line or CO Line buttons For information on various DN buttons refer to Directory Numbers on page 51 The Strata CTX supports the following types of line buttons CO Line Buttons Smaller systems have traditionally provided the direct appearance of the CO lines on the telephones where maximum visibility of the line status flexible ringing assignments and informal call transfers associated with key telephone systems may be implemented Pooled CO Line Button Pooled Line Group buttons enable a group of CO lines to appear under one button Pooled and single appearing line buttons are designed for use with loop and ground start lines not Tie DID DNIS or ANI lines 57 Features Live System Programming Group CO Line Button Group CO line buttons are like individual CO line buttons except these buttons represent all the lines for a particular ISDN Channel Group This enables ISDN channels to operate similar to analog CO lines on a key telephone system These buttons may have appearances on multiple telephones providing call coverage across several telephones Multiple appearances of the same Group CO line button is possible on each phone to allow multiple call handling for that group from each station Live System Programming Programming the Strata CTX from an on site or off site location does not interrupt the
106. nce technician can perform certain test functions using CTX WinAdmin to determine proper operation of the system Backup Restore The customer database can be backed up and restored using the SmartMedia card The customer database 1s a file that can be stored on the SmartMedia card transferred to the PC hard drive e mailed etc Maintenance and Administration The CTX WinAdmin terminal can be connected directly to the Strata CTX or via the customer s LAN as well as remotely over the internet and via modem over the public network The Strata CTX processor comes standard with a network interface port and a built in modem Software Upgrade The Strata CTX operating software can be upgraded using the SmartMedia card or by downloading it from a remote location The operating software is a file that can be stored on the SmartMedia card transferred to the PC hard drive e mailed etc Transfer Transfer is the ability to redirect a connected call to new destination The Strata CTX provides three means of transferring a call and three means of terminating transferred calls depending on the calling state of the destination The transferring features and the terminating features may be used in combination to serve most needs that arise Transfer with Camp On This feature enables the transfer of a call to a busy destination The transferred party automatically camps on to the busy destination when the transferring party releases the call 67
107. ncluding BGM speaker incoming tone volume and beep tone volume 70 Appendix Specifications This appendix includes detailed information on the items listed below The sections in this appendix apply to both the Strata CTX100 and CTX670 unless otherwise stated Environmental Characteristics e CTX100 Power Considerations e CTX670 Power Considerations Reserve Power Hardware Compatibility e Public Network Requirements Station Loop Lengths Standard Telephone Ringer Specifications e 3000 series Telephone Option PCBs e Station Dimensions System Tones For further details refer to the Strata CTX I amp M Manual Environmental Characteristics The environmental requirements for either system are shown in Table 17 Table 17 Environmental Characteristics for the CTX100 and CTX670 Environmental Specifications Operating temperature 32 104 F 0 40 C Operating humidity 20 80 relative humidity without condensation Storage temperature 4 140 F 20 60 C BTU Rating ACTU 1 or BECU BBCU 1 installed CTX100 105 BTUs 31 watt hours per cabinet BDKU 5 installed CTX670 190 BTUs 56 watt hours per cabinet RCOU RCOS 1 installed Digital Telephones 40 installed 71 Appendix Specifications CTX100 Power Considerations CTX100 Power Considerations The power supply in each CTX100 Base and Expansion Cabinet furnishes power to all of the stations and some of the interface
108. nd management use They do not control any type of call handling except how chosen options affect the overall operation Telephones and Peripherals Peripherals The CTX Attendant Console also enables an attendant to manage console settings maintain a user directory and view call statistics The Console provides a Name Number search that works with automatic or manual call handling Other features include Queuing DSS dial pad DTMF signaling Emergency Call ID keyboard or mouse operation and headset or handset operation with volume control Peripherals The Strata CTX supports several types of stations and customer supplied peripheral devices such as door phones for visitor screening a music source interface for MOH and ACD queues a speaker for amplified ringer Toshiba Voice Processing systems for voice mail auto attendant applications and more Toshiba Telecommunication Systems Division TSD does not provide ISDN or IP station equipment such as ISDN IP telephones fax machines and computer interface devices for high speed internet access or video conferencing Toshiba does provide the interface circuit boards that support all of the above ISDN station equipment MCK Office Extender and PBXgateway The MCK Office Extender enables groups of remote workers to have cost effective digital line extensions off the main location s Strata CTX system and voice mail system without the cost or administrative difficulty of installing a sep
109. nects from a call the remaining digital telephone is automatically made idle busy tone is not sent to the speakerphone or handset and the digital telephone is automatically released A digital telephone is released and returned to idle state A standard telephone is simply released and returned to standard dial tone The programming choice for this feature is system wide Background Music BGM Background music audio can be played through the speakers of digital telephones and external paging equipment The Strata CTX supports up to 15 BGM audio input interfaces Selection of which BGM source is played can be done individually by each telephone user and for each external page zone through the System Administrator s telephone Call Completion When calls are not completed because the station does not answer is busy or is in Do Not Disturb A series of options are available to the user when encountering these conditions They include changing the calling signal from Voice Announce to Ringing or vice versa setting Automatic Callback setting the Message Waiting light Camp on Busy Overriding the condition with Privacy DND Executive Overrides or using Off Hook Call Announce These options are easily activated by dialing a single digit code or pressing a soft key when the condition is recognized These options are individually set for each telephone to be able to activate the call completion feature and separately to permit the feature to be acti
110. night bell voice mail box or back out over the public or private telephone network DID routing assignments can change automatically when the system switches between the Day and Night Modes DID numbers can vary between 1 7 digits in length for each DID line group Each DID number can be assigned to 1 of 15 possible music on hold sources DID service is provided by DID analog T1 or ISDN line interfaces Dialed Number Identification Service DNIS DNIS lines receive 800 and 900 type telephone calls that provide the number the caller dialed to reach the Strata CTX The Strata CTX translates the DNIS number into a name that displays on the telephone s LCD This allows the user to identify where the call is coming from and the purpose of the call before the call is answered The DNIS Name Number routes calls to specific telephones departments or ACD groups When the call is ringing and after it is answered the DNIS Name Number displays on the telephone s LCD The name and number display can also be sent to an agent computer to be used by a CTI application Applications include sending DNIS calls to a group of agents that take orders for a number of different companies and products The agents know how to answer the calls from the DNIS display Using DNIS capabilities allows one group of lines to be used to serve multiple applications DNIS service is provided by DID analog T1 or ISDN line interfaces and provides the same call routing options
111. ning the system It operates with Microsoft Windows 2000 with Windows Explorer 5 5 or higher It has a user friendly GUI and provides access levels for technicians and end user administrators Strata CTX WinAdmin connects to the system processor s network jack or maintenance modem 33 6Kpbs V 34 modem Direct wire connection LAN connection or remote connection over the Internet or PSTN is also available Data Privacy This option blocks calls to data devices that are in use This prevents override calls and warning tones from interfering with data devices such as modems and ISDN data terminals 47 Features Day Night Mode Auto Schedule Day Night Mode Auto Schedule The system has three operating modes that are based on the time of day day of the week and up to 128 holiday schedules The operating modes are Day Day2 and Night Each mode controls the routing of incoming line calls and settings for station and line Class Of Service restrictions The system can be programmed to use all three modes Day Night mode only or just the Day mode The system switches automatically from one mode to the next based on the system s time of day clock Example Day Night Mode Applications e Incoming Calls Incoming line call routing of individual DID and DNIS numbers or ground loop start lines change their ringing destinations automatically according to the date and the time of day For example On workdays calls are routed to t
112. nt optional capabilities that keep the system operating when commercial AC power is interrupted Power Failure Transfer The Strata CTX can immediately switch loop start analog CO lines directly to dedicated standard telephones customer provided 2500 or 500 type for incoming and outgoing calls in the case of a commercial AC power failure The transfer is automatic with no manual transfer procedure required During normal operation with AC power the Power Failure telephones function with all Strata CTX features available to a normal standard telephone This feature requires an external unit called the Power Failure Transfer Unit DPFT 61 Features Privacy Each DPFT provides interface for eight power failure telephones A Standard Station Interface RSTU circuit card is required to supply the DPFT with a 24VDC control power and ground connections The number of Power Failure telephones available depends on system configuration The system maximum is 264 Reserve Power Battery Backup Two or four 12 volt gel cell maintenance free batteries can be connected to the CTX system power supplies for system battery backup 80 amps hours max The CTX670 system power supply is standard equipped with a battery charger and the batteries continuously trickle charge to capacity while electrical power is present The CTX100 power supplies must be equipped with the optional ABCS battery charger to charge reserve power batteries If the AC power fai
113. nter applications Skills based Routing Enhanced Feature Based on the caller s input the system can route the call to the agent best suited to handle the call Calls can be routed to certain agents based upon agent capabilities in addition to Dialed Number Identification Service DNIS CO line or Auto Attendant routing into different groups With the capability for agents to log into multiple groups calls can be routed to different agents based upon skills needed for each specific call Priority Queuing Enhanced Feature ACD calls can optionally be tagged with a priority number before they are placed into the ACD group queue The priority number assigned to the call determines where the call is placed in queue This feature enables high priority calls to be answered sooner than low priority calls The escalation parameter ensures that no call is lost by higher priority calls Advanced Call Routing Basic Feature The optional Call Router enables calls to be routed based upon parameters such as Caller ID Account Numbers private lists time of day day of week day of year and user entered data account code etc This is an optional feature that can be added to the ACD application Features Automatic Callback ACB Agent Priority Routing Enhanced Feature The Agent pool can be expanded when traffic gets heavy based upon agent priority levels When all agents are busy at one level calls automatically get distributed
114. ntly for each telephone for originating new calls and answering ringing calls This feature can also be disabled on all or selected telephones to allow users to manually press a button to originate or answer calls 39 Features Automatic Release Automatic Release The system will automatically release line connections under certain conditions Automatic Release from Hold When a line is on hold and the held party hangs up the line is automatically released Individual loop start CO lines can be programmed to detect disconnect supervision signals from the CO and to respond by releasing the line If the CO does not provide Disconnect Supervision the user must manually retrieve the held line and then hang up Automatic Release of Incoming Calls An outside caller may be placed in a queue waiting for an external application to handle the call such as an Auto Attendant IVR ACD or other device If the CO line for that call does not offer disconnect supervision that call may remain in a holding position until forced to release the connection This feature provides full use of all CO lines at all times A CO line is not tied up if the call goes unanswered and no alternative call handling is provided This is very useful for disconnect supervision in voice mail and built in auto attendant applications but availability and reliability of the signaling from the CO must be confirmed Station Automatic Release When the distant party discon
115. old There are several variations of Hold Automatic Hold This option enables a user to place a CO Line or DN call on Hold by pressing another CO Line or DN button The user can then alternate between the new and the old call by pressing the desired Line or DN If this feature is not activated users must press Hold before accessing another line and switching between calls Analog Hold This option enables a user to place a CO Line or DN call on Hold and the Line LED will flash on other DKT telephones when the call is parked This enables the call to be picked up from other telephones This feature must be set in programming 55 Features Hot Dialing Call Hold This is the most commonly used Call Hold temporarily suspends a call allowing the station user to do other things including using the phone Callers on hold can receive music or announcements as described in the Music on hold feature Consultation Hold This is used when invoking other call features such as Call Transfer or Conference Exclusive Hold A call can be placed on Exclusive Hold to ensure the privacy of the connection and that the call can only be retrieved by you even if the held call appears on buttons on other telephones Hold Recall After placing a call on hold it will recall the holding telephone after a predetermined time to remind the user of the held call The hold recall time is set independently for each telephone from 0 255 secs H
116. old recall time can also be disabled Hot Dialing Hot dialing enables the digital telephone user to begin on hook dialing without pressing a Line or DN button The station can be programmed to automatically select a Line or PDN button when the dial pad is pressed while the station is idle This saves a keystroke by not requiring the station user to press a DN or Line button to begin on hook dialing On hook dialing saves time by not requiring the station user to lift the handset to begin dialing Hotline Service If a station remains off hook for a programmable period it can automatically be directed immediately or with a delay to a pre programmed destination The station may have partially dialed a number or have dialed no digits at all Each station is programmed with its specific ring down destination This is particularly useful in applications where employees patients or guests are not expected to know where to call for help at different times of the day This feature is compatible with standard and digital telephones Integrated Services Digital Network ISDN ISDN is a set of integrated telecommunications services available over the public telecommunications networks ISDN makes it possible to send receive and modify information using telephone lines in ways that were not previously possible such as Dynamic use of individual or groups of standard POTS DID Tie FX WATS 800 lines on an as needed basis Much fast
117. on Refer to Table 7 on page 13 for the number of General Park and Personal Park Orbits depending on the system processor Park and Page This feature enables station users to park a call in a General or Personal Park Orbit enter a Page Zone or Group access code and then announce the orbit number of the waiting call to the Paged party pre programmed One Touch button can be assigned to telephones to automatically connect to a predesignated External Paging circuit a Telephone Paging group or both Call Pickup Call Pickup enables station users to pick up all types of ringing or held calls including internal PDN or PhDN calls ringing or on hold at other stations Station users can also pick up CO DID Tie line calls ringing or on hold at other stations CO lines ringing during Night Mode to External Page or night bell tandem CO line connections and Door Phone calls Call pickup can be performed through programmable buttons Directed Pickup Group Pickup or with an access code Call Waiting When a station is busy with a call and another call is directed to that station s busy Line or DN button two short beeps are issued to alert the telephone user of the pending call To answer the Call Waiting the user must transfer or disconnect the existing call Call Waiting works for calls originating from within or outside the system The length of the Call Waiting beeps is different for internal and external Call Waiting The differen
118. one Amplified ringing can improve call handling in noisy areas where non amplified ringing on a phone may not be heard A paging speaker ensures that paging announcements can be clearly heard throughout an area In an area where a DKT is not needed a talk back speaker provides a cost effective communications solution The number of HESBs that can be installed per system depends on the function of the HESB Any number of HESBs can provide loud ringers for digital telephones Only one HESB can be installed if it is used as a paging or an amplified talk back speaker Note A BHEU interface and an HESC 65A cable are required for each digital phone that has a loud ringing bell A 3000 or 2000 series digital telephone that has been upgraded with a data interface unit can be upgraded with the BHEU options but older telephone models cannot Flash Button This is an optional button that can be assigned on digital telephones It can be used either to disconnect a line and regain CO dial tone or to gain access to Centrex features The timing choice is set system wide through system programming Standard telephones can dial an access code to flash Centrex lines Flexible Line Ringing 54 CO line ringing can be assigned to ring a specified DN on a station a DN appearing on multiple stations a Pilot DN a direct appearance of the CO line a Pooled appearance of CO lines or Group CO line appearance These assignments direct the ringing of t
119. onfiguration 50 hr san DC Current Drain 24VDC 9 19 d amps amps 1 Assumes 80 ampere hours with 12VDC batteries Table 22 CTX670 Reserve Power Characteristics Battery Charger Characteristics Maximum Battery Charger Drain 24VDC Charger current limiting 1 cabinet 6 0 amps Nominal float voltage 2 275 volts cell gt cabinet 12 0 amps 5 PREIS 30 0 amps Charge current 0 7 amps maximum 6 cabinets 36 0 amps Battery discharge cut off voltage 20 5 3 cabines 18 0 amps 7 cabinets 42 0 amps 0 5VDC 4 cabinets 24 0 amps Table 23 CTX670 Typical Reserve Power Duration Estimates Number of Cabinets 1 2 3 4 5 6 7 Estimated operation time gag 60hr 4 0 hr 3 0 hr 2 5 hr 2 0 hr 1 8 hr Two battery configuration Estimated operation time sa one 40h mp 6 0 hr 5 0 hr 4 0 hr 3 5 hr Four battery configuration DC Current Drain ore 8 7 amps 12 8 16 9 21 0 25 1 29 2 24VDC m i ps amps amps amps amps amps 1 Assumes 80 ampere hours with 12VDC batteries 73 Appendix Specifications Hardware Compatibility 74 Hardware Compatibility PCB compatibility for the Strata DK280 DK424 DK424i CTX100 and CTX670 systems is shown in Table 24 Table 24 Hardware Compatibility Category Unit Name
120. ons Info Bar Strata CTX Attendant Console Directory Number 2017 Console Call Directory Messages View Help C S X S rtg Call Monitor Calls Waiting 2 Last State TALK TO 2054 Status Reason Time Name Number Duration Line 8 On Hold 00 00 24 00 00 27 C020 06 4 x us Line Group 00 00 13 00 00 04 amp Incoming Directed Call 00 00 13 1 Incoming Directed Call 00 00 04 2023 Call Status Call Attributes See Appendix for definitions Administration View Pane Tabs Promp Noes BLF DSSO BLF DSS1 Directory Contacts A Messages Position Active Day Mode verFlowOff CF Off Trace ON 11 46 AM 6125 Status Bar Calls are marked with icons to show the current status All calls remain on the list for the life of the call when controlled by the Attendant Features such as Paging Call Pickup Call Park offer many alternatives The Administration window enables the Attendant to define which feature options are presented and which option is the primary operation for that Attendant For example if the Attendant only needs to use an All Call Page then this is the only option on the Tool Bar If two zones are used for paging as well as the All Call then an option pull down is included on the icon Clicking the icon starts the All Call Page then the Attendant can select one of two page zones All other views available for the Attendant are for administrative a
121. ons and automatic recovery from network disruptions Strata CTX systems are interconnected with DS1 T1 circuits to provide ISDN type inter connectivity DS1 circuits may be leased from public carriers derived from Frame Relay or IP networks or connected across twisted pair cabling or fiber optics Up to 128 nodes can be accommodated within the Strata Net numbering plan Up to four nodes connected in tandem can give satisfactory performance with regard to latency As with any network design transport delay speech volume and other issues must be carefully considered Coordinated Numbering Plan Strata Net can be configured to allow users to call each other across network nodes with simple network directory numbers This eliminates the user s need for access codes and network maps Calls that encounter a busy or unanswered destination can be forwarded to any node in the network including a centralized voice mail system or attendant QSIG Basic Call Control The Strata CTX conforms to the QSIG standard for Basic Call Control This is the basis for all Strata Net connectivity and interoperability with PBXs from other manufacturers Basic Call Control provides for connection dialing identification of calling and called parties names and numbers and message waiting indications among other features Toshiba does not guarantee interoperability with other manufacturer s products only conformance to the standard Alternate Routing Each Stra
122. ontinue without having to starting over It is important to consider the consequences of this button in regards to the overall task For example during a conference call Cancel will disconnect the last party added to the conference Centrex PBX Compatible system features are compatible with Centrex PBX operation including repeat of Centrex PBX ringing cadence one button access to Centrex PBX features a two to five digit station numbering plan and Delayed Ringing to selected stations Centrex Ringing Repeat The system can mimic CO Centrex PBX ringing cadences received from outside lines when it rings a called station Classes of Service COS Classes of Service are the mechanisms for assigning features and services to lines and stations within the system The Class of Service for a given device such as a station is defined using 38 parameters There are 32 Class of Service patterns available each pattern can be set up to allow a unique combination of features Each station and line group can be assigned independently to one of the 32 COS patterns 45 Features Computer Telephony Integration CTI Computer Telephony Integration CTI CTI combines the capabilities of the Strata CTX digital business telephone system with custom functionality provided by computer applications This can be provided through the optional Digital Telephone Integrated PC Interface or a system connection using the LAN connection Digital Telep
123. operation of the system in most cases It is interrupted for hardware upgrades Lost Call Treatment Lost Call Treatment provides the CTX a mechanism for terminating calls that cannot be terminated with the usual calling patterns One scenario would be a call that is recalled to a station the station user is no longer there to answer the recall and no forwarding pattern is programmed The call will ring at the recalled station until the Lost Call Timer has expired after which the system will direct the call to the Lost Call Destination Message Waiting 58 Any station and most voice mail devices can turn on a message waiting indicator for a designated digital or standard telephone station LED Indication Message waiting lights can be activated when a voice mail message has been left or they can be turned on by a calling station The station user can retrieve messages by pressing the button next to the message waiting light or by dialing an access code from a standard telephone The telephone main Msg light indicates a message is waiting for the telephone PDN Up to four PhDNs per telephone can also have individual message waiting LEDs assigned to flexible buttons Stutter Dial Tone Stutter dial tone is also used to indicate a message is waiting When a station user goes off hook two different available stuttered dial tones indicate whether a Message Waiting MW or DND condition exists The MW stutter dial tone indicates a messag
124. or connection to Open Architecture Computer Telephony Interface applications This provides extensive call control and telephone support for CTI applications The Ethernet Network Interface Card NIC port also enables connection to the following CTX Attendant Console ACD server Local and Remote CTX WinAdmin PC Soft Key Control of Voice Mail features Maintenance Modem A built in maintenance modem 33 6Kbps V 34 on the processor can provide point to point local or remote connection to the CTX WinAdmin administration software CTX670 Processor PCB Subassemblies Subassemblies can be added to the processor PCBs to enable system expansion and provide additional features The subassemblies are e BEXS and BBMS expansion PCBs mount onto the processor PCBs to provide increased port capacity from Basic 192 ports to Expanded 672 ports The BEXS provides switching capacity and the BBMS provides memory capacity For Basic and Expanded capacities of stations lines and features see Tables 3 7 To expand the system both subassemblies must be installed e BSIS interface PCB which attaches to the BECU to provide up to four RS 232 interface ports for SMDR Call Accounting and SMDI or Toshiba Proprietary Voice Mail interface See Table 3 on page 11 for the number of cabinets and universal PCB slots for the Basic and Expanded systems CTX670 License Control The system size and feature capability is controlled using a softwa
125. originally called station or receive dial tone from an outgoing line When ACB is activated the calling station receives success tone followed by busy tone Once ACB is activated the caller can hang up ACB can be canceled any time using an access code It will also cancel automatically after a predetermined time Automatic Line Selection This feature automatically connects a telephone to a specific line or extension button when the user lifts the handset off hook presses the Spkr speaker button or presses a digit on the dial pad Hot Dialing This feature is necessary to make telephone operation consistent for the user because a telephone can have up to 20 line and extension buttons Each telephone can be assigned in system programming with various options that determine what type of line or extension button is selected when the user takes the handset off hook to make or answer calls When answering calls this option can be set to answer the call or not when a call rings the telephone and the user takes the handset off hook If the option is set to not answer automatically the user can press the ringing button on the telephone to answer manually With Automatic line selection if more than one type of call is ringing simultaneously on the telephone this option selects which type of call will be answered as a priority then the longest ringing call in that call type will be answered first Automatic line selection options are set independe
126. p to 32 telephones per group Standard telephones cannot be members of a page group External Speaker Page Zones The Strata CTX supports eight different paging zones for external speakers Users can access zones by dialing an access code plus the zone or pressing a One Touch button The zones are composed of customer supplied speaker s and amplifier s One BIOU supports up to four page zone interfaces a second BIOU is required for 5 8 zones Emergency Page Designated stations can be permitted to place an Emergency Page to ensure they can reach all concerned with an important announcement An Emergency Page is one that will supersede any current page to allow this privileged station to take over the paging apparatus Like other forms of paging an Emergency Page can be an All Page or directed to a specific Page Group and External Page Zones Each of the 16 Paging Groups supports up to 32 devices Emergency Page groups follow the regular Group Paging The list for Emergency AII Call Paging is a separately defined list from regular paging An emergency page may be answered in the same manner as a regular page Night Ringing Over Selected Page Zones Lines can be programmed to night ring over eight selected Page zones via customer supplied paging equipment Up to two BIOU PCBs can be installed to connect external paging or night ringing equipment Each BIOU supports up to four page zones Power Failure Protection The Strata CTX has importa
127. pansion Cabinet can be located up to three kilometers 1 86 miles from its Base Cabinet Remote Expansion Cabinets are enabled by the RRCU PCB One RRCU connects to up to two ribbon type Data Cables and applies the inter cabinet signal to a multi mode fiber optic pair One fiber pair can support one or two expansion cabinets in one remote location using one RRCU in the Base Cabinet and another in the Remote Expansion Cabinet The CTX670 Base Cabinet supports up to six Remote Expansion Cabinets at least one RRCU PCB is required for each remote location Remote cabinets support the BIOU for external Page Zones Night Bell etc and all CO line and trunk interface PCBs Network clock synchronization can only be derived from digital trunks installed in the Base Cabinet Master location Strata CTX670 Overview CTX670 Remote Expansion Cabinet 10 Strata CTX General Description 11 02 Capacities This chapter contains Strata CTX100 and CTX670 capacities for stations and peripherals CO lines station buttons and system features tables apply to both systems unless otherwise noted System Capacities Important expanded CTX100 Base Expansion cabinet The maximum capacities listed for the CTX100 in Tables 3 7 are based on an Table 3 Cabinet and Slot Capacities CTX670 nee Cabinets Slots Ports CTX100 Basic Processor BBCU BECU Set elec BEXS BBMS
128. phone is in the ring or talk state on the LCD above fixed keys Users can select a feature by pressing the associated key The LCD feature selections change according to the call state to provide the most logical options 53 Features Enhanced E911 Enhanced E911 Enhanced 911 calling means the routing of a call to the appropriate Public Safety Answering Position PSAP accompanied by Caller Emergency Services Identifier CESID The CESID identifies the location to which emergency services are to be sent The Strata CTX can use two types of trunks to deliver E911 calls ISDN Primary Rate Interface and CAMA Centralized Automatic Message Accounting trunks Each 911 call generates an SMDR record at the beginning of the call to enable the business to initiate its own emergency response Internal emergency destinations can also be automatically included in an emergency call E911 calls can be routed across a Strata Net network for connection to the public network External Amplified Speaker The External Amplified Speaker HESB is a six inch three watt speaker with a three watt amplifier built into a wooden speaker box The amplified ringer can be used to Amplify the ringing on a digital telephone Provide a paging amplifier speaker Create an amplified talk back speaker arrangement in an area where a telephone is not needed The HESB is installed as a speaker and connected to a door phone unit that is used as the talk back microph
129. phone tag The compact designs of both the DKT2104 CT and the DKT2004 CT offer easy portability and mobility within the office complex Both the DKT2104 CT and DKT2004 CT feature digital 900 MHz technology and represent state of the art design and engineering The DKT2104 CT and DKT2004 CT telephones operate from the same digital station port as the DKT3000 series digital telephone which may or may not be attached They cannot receive Group Pages or Call Pages They can be attached to a Toshiba DKT3000 series corded digital telephone or used as a stand alone The DKT2104 CT works with Strata CTX and Strata DK telephone systems except Strata DK24 56 96 Release 3 and provides reliability long life and outstanding performance Some of its features are 900 MHz Digital Narrow Band technology e 30 Simultaneous channels 32character LCD two line display Four display operation modes including Message Waiting MW Hold MSG LCD icon Cnf Trn and Mute buttons e Headset jack headset optional Five handset ring modes including a vibration mode Simultaneous charging of handset and spare batteries e Wall mount or desktop unit with wall mount plate and belt clip included Advanced Speed Dial capabilities Five hours of battery talk time and 40 hours of standby at full charge Telephones and Peripherals CTX Attendant Console DKT2004 CT The DKT2004 CT features spread spectrum technology providing cla
130. phone with LCD DKT2020 FDSP 104 mm 195 mm 230 mm x 4 2 inches 5 5 inches 9 1 inches Digital Single Line Telephone DKT2001 107 mm 140 mm 230 mm 3 3 inches 2 8 inches 9 1 inches Add on Module DADM2020 85 mm 70 mm 230 mm 3 3 inches 7 8 9 1 inches Direct Station Selection 05552060 Console 85 mm 199 mm 230 mm v 10 2 inches 10 2 inches 4 9 inches External Speaker Amplifier HESB 260 mm 260 mm 125 mm 4 7 inches 6 5 inches 1 5 inches Door Phone Lock Control Unit DDCB 120 mm 165 mm 38 mm 5 5 inches 3 1 inches 1 8 inches Door hone MBER 140 mm 80 mm 32 mm 1 7 inches 5 0 inches 7 3 inches Attendant Console Interface BATI 42 4 mm 126 mm 185 mm 2 8 inches 2 8 inches 9 5 inches Handset with Handset Cradle RATHC 70 mm 70 mm 241 mm DKT2104 CT Digital Cordless Telephone Height Width Depth B ithout ant 2 5 inches 4 5 inches 7 5 inches ase without antenna 64 mm 115 mm 190 mm Ch B 3 25 inches 3 75 inches 4 625 inches argen 83 mm 95 mm 118 mm 8 75 inches 2 inches 1 5 inches Handset with antenna 222 mm 51 mm 38 mm 9 5 inches 3 75 4 625 Charger Base with handset 241 mm 95 mm 118 mm DKT2004 CT Digital Cordless Telephone Height Width Depth B thoit antenn 3 7 inches 5 0 inches 7 5 inches ase without antenna 95 mm 128 mm 190 mm 1 1 inches 2 2 inches 8 3 inches Handset with antenna 27 mm 55 mm
131. quest the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas CAUTION Users should not attempt to make such connections themselves but should contact the appropriate electric inspection authority or electrician as appropriate Issue 8 Part I Section 14 2 Notice The Ringer Equivalence Number REN assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The terminal on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the Devices does not exceed 5 Copyright 2002 Toshiba America Information Systems Inc Telecommunication Systems Division rights reserved No part of this manual covered by the copyrights hereon may be reproduced in any form or by any means graphic electronic or mechanical including recording taping photocopying or information retrieval systems without express written permission of the publisher of this material Strata and SmartMedia are registered trademarks of Toshiba Corporation Stratagy is a registered trademark of Toshiba America Information Systems Inc Tradem
132. r access code Station Call Forwarding always overrides System Call Forward Call Forward Conditions Call Forward CF conditions refer to the status of the DN that causes a call to forward Whether using Station or System Call Forward the CF conditions include Busy No Answer Busy No Answer and AII Calls station CF only Call Forward No Answer times are set individually for each station in Station Call Forward and system wide for all System Call Forward Patterns Note OCA and Voice First Calls will not Call Forward No Answer unless the caller presses 1 to switch the call to tone ringing 41 Features Call History Call Forward Destination Whether using Station or System Call Forward the CF destination can be an internal Directory Number a Hunt or ACD Group Voice Mail or a public or private network telephone number In the last case the forwarded call will access an outside line or line group and dial an external telephone number Both the line access code and the telephone number are set in the Call Forward destination during the Call Forward setup operation Station Call Forward allows one destination per each type of Station Call Forward Any Call or Incoming Line Calls set on a telephone System Call Forward allows two destinations per Call Forward pattern the Primary Destination and an alternate in case a call cannot forward to the Primary Destination e g the Primary Destination has been unplugged or malfunctions
133. r standard telephone ringers appear in Table 27 Table 27 Standard Telephone Ringer Specifications RSTU3 or RDSU Ring voltage 80V RMS sine wave Ringing capability RSTUS 3 0 REN per circuit RDSU 1 5 REN per circuit RSTUS Message Waiting voltage 90 VDC one telephone per circuit max RSTUS modem interface data rate 14 400 bps maximum 3000 series Telephone Option PCBs Digital telephones can be upgraded with option PCBs to add a number of features Each of these upgrades shares a circuit with the telephone that it is connected to and is not considered a station See Table 28 for more information Table 28 3000 Telephone Subassembly Upgrades No per Subassembly Phone Function Speaker Off hook Call Announce OCA Provides interface for digital BVSU 1 telephone to receive Speaker OCA Not required for Handset Headset OCA BHEU or 1 Headset and external ringer telephone interface Can be installed with HHEU BVSU BPCI or DADM BPCI 1 Desktop PC Interface for CTI applications Add on Module ADM Provides telephone with 20 or 40 with two 1 20 torg ADMs additional feature buttons 1 Telephones with the BPCI cannot have Speaker OCA BVSU or Add on modules Also DKT3001 telephones cannot have CTI BPCI Speaker OCA BVSU or Add on modules Station Dimensions Dimensions for the 3000 series telephones and related station equipment are listed in Table 29 Tabl
134. re License Key Code This key code is obtained from the Toshiba Internet FYI site during the ordering process and is installed onto the system processor via Strata CTX WinAdmin Processor license codes activate system hardware capacities in the following increments The first 64 line station ports do not require a license Each additional set of four line station ports requires one LIC670 4 PORTS license maximum of 672 ports Theon board DTMF receiver circuit provides up to 32 DTMF receiver hardware circuits The first four DTMF circuits do not require a license Each additional set of four DTMF receiver circuits requires one LIC670 4 DTMF license max total of 32 DTMF circuits Note DTMF tone receiver circuits are required for standard telephones Voice Mail integration Tie DID and DNIS line service e The optional RS 232 serial port interface BSIS provides two circuits to interface with Voice Mail SMDI or Toshiba Proprietary Voice Mail integration Call Accounting SMDR and two for future applications The first circuit does not require a license but circuits two through four each require one LIC670 SER PORT license Strata CTX670 Overview CTX670 Cabinet Slots Licensed Software Options Some software options are activated with license codes The following software options require a license Each CTX system node in a Strata Net QSIG Network requires one LIC670 QSIG NET license A maximum of four serial network no
135. rity and unsurpassed range several times greater than conventional analog cordless telephones Spread spectrum technology offers extremely secure communications between cordless digital telephones and their corresponding base stations in most environments 900 MHz Digital Spread Spectrum technology Nine Simultaneous Channels LCD provides information such as User Name DNIS and Caller ID 1876 Four programmable buttons for feature or multiple line access HOLD MSG with MSG LED CNF TRN MUTE Memory Dial buttons Headset jack headset optional Three handset ring modes including a vibration mode Optional wall mount kit available 20 Speed Dial number memory in addition to 40 station speed dials Three hours of battery talk time and 40 hours of standby at full charge CTX Attendant Console The Strata CTX Attendant Console is provided on a PC with Microsoft Windows 2000 operating systems It connects to the Strata CTX processor via the LAN as a Customer Supported Telephony Application CSTA It also connects to a digital station port for the speech path The console consists of the following items e Pre installed CTX Attendant Console software application Keyboard Special Attendant Keyboard stickers CTX KL ATCON VA Mouse The following customer supplied items are needed Color VGA monitor 600x800 pixels or better e Attendant Console Interface Unit B ATI which connects to the BDKU or PDK
136. rom a tandem call reconnecting to the call can be accomplished by dialing an access code This reconnect feature does not work if one or both of the CO lines are digital Whether or not tandem line buttons appear on a telephone the telephone user can enter the connection and release the line that was connected to the original line or release both lines by pressing the Cancel button Voice Mail Conference Voice Mail ports may be included in conference calls This enables all members of the conference to listen to and play voice mail messages Continuous DTMF Tone Dual Tone Multi Frequency DTMF dial signal is transmitted to the CO line or voice mail Auto Attendant device for as long as the telephone user presses a button on the dial pad This feature may be selected for each digital telephone Standard telephones always provide continuous tone operation Credit Card Calling Callers can make 0 telephone credit card calls from selected toll restricted stations When dialing from toll restricted stations if the caller does not enter a credit card number after dialing 0 the call will be disconnected Calls are billed to the credit card instead of the Strata CTX CO line The 0 credit card calling feature can be enabled selectively or assigned to stations and CO lines capable of supporting this service CTX WinAdmin CTX WinAdmin is the Strata CTX administration software application for programming and maintai
137. rom external party low pitch tone 500 640 Hz 1 sec On 3 sec Off repeat External Ring 2 Incoming line call from external party medium pitch tone 860 1180 Hz 1 sec On 3 sec Off repeat External Ring 3 Incoming line call from external party high pitch tone 1300 1780 Hz 1 sec On 3 sec Off repeat External Ring 4 Incoming line call from external party combined pitch 860 1180 Hz 0 5 sec On 1300 1780 Hz 0 5 sec On 3 sec Off repeat Internal Ring Incoming call from internal party to DKT 500 Hz 1sec On 3 sec Off repeat once in case of hands free call External Ring for Standard Telephone Incoming call from external party Rings bell inside standard telephone 20 Hz 1 sec On 3 sec Off repeat Internal Ring for Standard Telephone Incoming call from internal party 20 Hz 0 4 sec On 0 2 sec Off 0 4 sec On 3 sec Off repeat Recall A call is returned and needs to be answered 2 kHz interrupted at 10 Hz 1 sec On 1 sec Off repeat Recall for Standard Telephone A call is returned and needs to be answered 20 Hz 1 sec On 1 sec Off repeat Ring Over Busy A call is ringing an idle DN or CO line button while the telephone is busy Another internal call Internal offered to an idle button while the terminal is busy An internal call is waiting for the busy button A call is camped on to a busy DN
138. s PBX CJ6MUL 35931 PF E fully protected PBXs Hybrid CJ6MUL 35930 MF E fully protected multifunction systems Key CJ6MUL 35929 KF E fully protected telephone key systems CTX670 Registration Numbers PBX CJ6MUL 35934 PF E fully protected PBXs Hybrid CJOMUL 35933 MF E fully protected multifunction systems Key CJ6MUL 35932 KF E fully protected telephone key systems Ringer equivalence number 0 3B The ringer equivalence number REN is useful to determine the quantity of devices which you may connect to your telephone line and still have all of those devices ring when your number is called In most areas but not all the sum of the RENs of all devices connected to one line should not exceed five 5 0B To be certain of the number of devices you may connect to your line as determined by the REN you should contact your local telephone company to ascertain the maximum REN for your calling area Publication Information Toshiba America Information Systems Inc Telecommunication Systems Division reserves the right without prior notice to revise this information publication for any reason including but not limited to utilization of new advances in the state of technical arts or to simply change the design of this document Further Toshiba America Information Systems Inc Telecommunication Systems Division also reserves the right without prior notice to make such changes in equipment design or components as engineering or
139. s when using the telephone dial pad or DSS button to make a call It also applies to DSS buttons on DSS consoles or add on modules associated with the Call Forward Overriding telephone Class Of Service Override By dialing a Class of Service Override COS code a user can change a station s class of service to one associated with the override code When the call is terminated and another is attempted from the same station the original Class of Service is applied This allows selected users to override toll restriction or other restrictions that are placed on any telephone in the system Do Not Disturb DND Override A privileged caller may invoke the DND Override feature after dialing an internal station and receiving a DND indication If that privilege is granted to the calling station and the called station permits its DND to be overridden the call will ring on that phone Executive Override Stations with this feature allowed by COS can enter any conversation in the system by dialing a 3 or pressing a Feature Prompting Soft Key after dialing a busy station An optional warning tone notifies the parties that another party is about to conference into their conversation Executive Override can be blocked selectively to any station in system Executive Override must be allowed in system programming for the called and calling station The Do Not Disturb feature can also be used to block Executive Override however stations that are allowe
140. set OCA stations 14 handsfree answerback 55 headset 55 headset loud ringing bell interface 31 hearing aid compatible 55 HESB 36 hold analog 55 automatic 43 55 consultation 56 exclusive 56 hotline service 56 hunt groups 14 integrated PC interface 31 integrated services digital network see ISDN ISDN 35 44 56 65 basic rate interface unit RBSU subassembly RSSS 19 BRI 12 57 PRI 12 57 J join button 46 L large scale intregrated circuit 2 6 LCD telephones 28 least cost routing 57 license control 4 7 8 line buttons 13 57 line capacities 12 live system programming 58 loop start CO line interface 20 subassembly 20 lost call treatment 58 1 51 2 6 maintenance Strata CTX WinAdmin 47 maintenance modem 2 6 MDEB 35 memory smartmedia 2 6 message waiting 58 modem CTX100 AMDS 3 MOH 2 6 40 59 music on hold 2 6 40 59 N network requirements 76 network SMDR 66 networking 4 7 8 59 65 night ringing over selected page zones 61 night transfer auto scheduled 48 numbering plan 65 Index J R off hook call announce 14 59 speaker mode 31 off hook camp on 59 off premises stations 12 59 one touch buttons per system 13 override 60 class of service 60 do not disturb 60 executive 60 privacy 60 P paging 61 external speaker page zones 61 external zones 14 max simultaneous stations 14 night ringing 61 telephone group
141. t The ACTU processor incorporates the following hardware features CPU Memory The CTX100 uses a high speed 32 bit RISC processor Dynamic Random Access Memory DRAM working memory Static Random Access Memory SRAM with lithium battery for memory back up and flash program memory Large Scale Integrated LSI Circuits The processor has LSI circuits that support the following e 16 DTMF receivers requires ARCS and for five or more DTMF receivers requires appropriate licenses See CTX100 License Control on page 4 16 Busy Tone BT detectors for Auto Busy Redial ABR requires ARCS 64 built in conference circuits see Table 7 on page 13 for more information Built in adjustable digital volume PAD technology enables audio volume to be adjusted in eight steps to compensate for conference and or CO line network losses Memory Protection Battery If commercial AC power is lost or if a system is moved or stored without power the processor has an on board battery that protects data and the customer s programmed configuration from memory loss This information will be maintained in a powerless system for at least six years Relay Control Interface An on board terminal strip provides an interface to a normally open relay contact which can be programmed to control a Night Bell door lock or to mute BGM during an external page External Page Interface A 600 ohm RCA jack is built into the processor to interface with
142. t as a station option To answer a Ring Over Busy call the user can hold transfer or disconnect the existing call On Voice First calls to a busy telephone that has an idle DN the caller will get busy tone The caller can then dial the digit 1 to cause the idle DN to Ring Over Busy Features Speed Dial Speed Dial This feature sometimes known as automatic dialing or one touch dialing enables the customer to assign dialing codes to telephone numbers that are frequently called Strata CT X offers three forms of Speed Dial System Speed Dial up to 800 max per system Station Speed Dial 100 max per station and One Touch buttons Station Speed Dial numbers and One Touch buttons are unique for each station and cannot be used by other stations System Speed Dial numbers can be used by any station in the system To dial System and Station Speed Dial numbers the user presses the Spdial button and then dials the appropriate three digit code for the telephone number to be dialed To dial a telephone number assigned to a One Touch button the user simply presses the One Touch button Users can program Station Speed Dial and One Touch buttons from their telephones CTX WinAdmin is required to program System Speed Dial numbers and can also be used to program Station Speed Dial numbers but not One Touch button numbers Each Station and System Speed Dial number can be assigned a nine character name using CTX WinAdmin This name appears in the D
143. t beeps distinguish which type of call is waiting Caller ID DNIS or ANI information appears on LCD telephones for 10 seconds If Caller ID information is not available the device name such as the CO line or DNIS name or number is shown Digital telephones can be adjusted to receive or not receive Call Waiting tone over the handset or headset receiver as well as the speaker Standard telephones will receive Call Waiting tone twice from the handset receiver Call Waiting tones can also be turned off on each station by a System Administrator 43 Features Caller Identification When a station is busy with a call and another call is being received a tone alerts the caller of a pending call On LCD telephones the Caller ID information displays for 10 seconds The combined effect of the Call Waiting alert tone with the displayed information enables users to identify whether or not they want to interrupt their current call for the waiting call To answer the Call Waiting the current call must be put on hold terminated or transferred Multiple calls can be queued to a single station all waiting for that station to become free the call at the head of the queue provides the Call Waiting signal and LCD indication This feature works with both digital and analog single line telephones The tone two beeps signaling Call Waiting tone is provided through the speaker of the digital phone For standard analog telephones the tone is inserted into
144. ta CTX can be programmed for thousands of routing patterns for Strata Net alone This allows the creation of networks in which calls can be automatically re routed around network disruptions Centralized facilities and features can continue to work and users will be unaware of problems while they are being repaired Alternate Routing also permits Toll Bypass in which Strata Net can be used to deliver a public call from a point in the network where toll charges are minimized Such a scheme is known as Off for the ability of the private network to determine the point at which the call will hop off to the public network 65 Features System Fault Finding and Diagnostics Centralized Attendant One attendant can serve an entire Strata Net Station users only need to dial 0 to reach the centralized attendant regardless of the node in which they reside The attendant can reach any station in the network using its Network Directory Number Trunks attached to any network node can be programmed to terminate to the centralized attendant and their source and calling party information will be delivered to the attendant s display Centralized Voice Mail A voice mail system attached to any Strata Net network node can serve users throughout the enterprise Unanswered calls will be forwarded to the voice mail the source and calling conditions identified and the appropriate voice mailbox greeting will be played The voice mail system can con
145. tandard telephones require just one pair cabling Two pairs may be required to achieve full distance when optional DKT subassemblies are used Digital telephones connected to BDKS require an external power supply to reach maximum distance from KSU when the telephone has a DADM BPCI or BVSU Station PCBs connect to stations and peripherals with a 25 pair Amphenol connector via the MDF Analog CO DID and Tie line circuits interface with the public telephone network via modular connectors T1 and ISDN use industry standard Amphenol and modular connectors for details see Table 26 on page 77 Peripheral devices such as CTX WinAdmin maintenance PCs etc connect to a hub or LAN which connects to the processor s Ethernet LAN interface via an RJ45 connector and Category 5 wiring Call Accounting and Voice Mail SMDI require RS 232 modular adapters and cords to connect to the processor BSIS interface 36 Strata CTX General Description 11 02 Features 6 This chapter contains the Strata CTX100 and CTX670 features They are presented in alphabetical order to make it easy to locate each feature Account Codes Account Codes are often used for cost allocation of the call or the time the caller was involved on a phone call The codes are printed on a Station Message Detail Recording SMDR printout along with other call details so that the customer can identify all calls associated with a specific account code Account codes may be forced require
146. ter such malfunction whichever first occurs Failure to bring the malfunction to the attention of an authorized TAIS dealer within the prescribed time results in the customer being not entitled to warranty service THERE ARE NO OTHER WARRANTIES FROM EITHER TOSHIBA AMERICA INFORMATION SYSTEMS INC OR TOSHIBA CORPORATION WHICH EXTEND BEYOND THE FACE OF THIS WARRANTY ALL OTHER WARRANTIES EXPRESS OR IMPLIED INCLUDING THE WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND FITNESS FOR USE ARE EXCLUDED No TAIS dealer and no person other than an officer of TAIS may extend or modify this warranty No such modification or extension is effective unless it is in writing and signed by the vice president and general manager Telecommunication Systems Division Contents Introduction OrganiZation EO REO P EO E REP vii Conyentlonsq eec tet Ne Mee Moe Sa Bee AO neh e cedentes N rs tee Related Documents Media Jute nette a ende nde ORE ERIT ix Installation and Programming nter enne nne ix TETTE ix Quick Reference Guide utate deae EERE ix hence enn Baa t e ix Chapter 1 Strata CTX100 Overview CTX LOO Processor ente eee eee ertet eite n e y e ER ce Eee Etudes 2 CPU M mory 52 2 2 3 epe etd fo Soccer 2 Large Scale Integrated LSD Circuits
147. terface nennen nennen nennen 46 Conference Calls pe De RD thei egestas 46 Conference On Hold 5 esce oat ere E THREE ERR A 46 Jom Button oben eR A ea eats 46 Releasing from Tandem CO Line Connections eese enne nennen 46 Voice Mail Conference i reitera e iets d ete recte rie 47 Contnuous D EMF Tone i e optet e peteret ete eee dete ge Or pete erbe ea une ge 47 Credit Card Calling utet tente eet eite te e epe cen e i tette ds 47 CIX eget e RORIS 47 Data Privacy ME 47 Day Night Mode Auto Schedule eese ener nenne 48 Contents Chapter 6 Features Delayed Ringing i e e ete reste 48 Destination Toll Restriction eere terrere rete epe eere eb aba cae poe date he 49 Through 49 Direct Inward Dialing DID ete erede eet etr Eee 49 Dialed Number Identification Service DNIS sss enne enne 49 Digital Pade cice 50 Direct nwa rd System Access DIS A etti iti EEA geass AECE E ENEE AES tesa 50 Directory Numbers Ren eeiam eee a ies he 51 Primary DN BUON S eet ot el se et ee 51 Phantom IN Buttons 6 eet Pet et eee 51 Pilot DN 5538 aee ete tates ELE et er Qe oves e d bee OR eene 51 Distinctive L ED Indicator eee Ree dt dete thee ons ee Pee tte et
148. the OCA call not to the other party in the original conversation Two different methods of operation are provided handset or speaker OCA With handset OCA the OCA caller s announcement comes in on the telephone handset With speaker OCA the announcement comes in on the speaker Handset or speaker OCA can be set individually for each telephone that must receive OCA calls Speaker OCA requires a BVSU option PCB installed in the telephone that receives the OCA call Handset OCA has no optional hardware requirement When a busy telephone receives a handset OCA call replying confidentially to the OCA caller can be accomplished by pressing the Msg button toggle to place the original call on hold or holding down the Mic button to make a short reply In either case the original caller will not hear the reply to the OCA caller To reply to a speaker OCA call the user covers the handset mouth piece and talks back through the telephone microphone Any type of telephone can be enabled to originate OCA when calling a busy digital telephone The feature is activated automatically optional setting or manually Call Completion code digit 5 Stations receiving OCA must be proprietary digital telephones assigned with OCA receiving capability in system programming Standard single line telephones cannot receive OCA Any type of station can make an OCA call as long as the station has this option enabled in system programming OCA to DND telephones is
149. tinct tones sound when the button rings with incoming outside line calls Internal and transferred calls have another unique tone that applies to all buttons on all telephones Do Not Disturb DND Station users with digital telephones can activate DND to prevent any calls from ringing their telephone Callers will hear a fast busy tone when calling stations in the DND mode Stations in DND mode can originate calls normally however they receive DND stutter dial tone when originating calls Call Forward Busy will forward calls directed to a telephone with DND set even if the telephone has idle DNs Telephones with DND Override capability can ring DND telephones see Not Disturb DND Override on page 60 Direct Station Selection DSS Buttons 52 DSS buttons can be placed on digital telephones add on modules and DSS consoles When placed on one of these devices these buttons serve two functions to make direct calls or transfer calls to other stations and to display the status of other stations and PDNs The DSS button is numbered with a station s PDN and when pressed calls that PDN DSS buttons are not DN buttons so they do not provide dial tone when pressed The DSS button LED shows the status of the station and PDN it represents idle busy DND or ringing The DSS LED will turn on steady or flash at a unique rate depending on the status see DSS Button Status Display The DSS LED displays the
150. tivate system hardware capacities in the following increments The first 32 line station ports do not require a license Each additional set of four line station ports requires one LIC100 4 PORTS license maximum of 112 ports The optional DTMF receiver circuit ARCS provides 16 DTMF receiver hardware circuits and 16 ABR circuits The first four DTMF circuits and all ABR circuits do not require a license Each additional set of four DTMF receiver circuits requires one LIC100 4 DTMF license maximum of 16 DTMF circuits Note DTMF tone receiver circuits are required for standard telephones Voice Mail integration Tie DID and DNIS line service The optional RS 232 serial port interface BSIS provides two circuits to interface with SMDI or Toshiba Proprietary Voice Mail integration Call Accounting SMDR and two for future applications The first circuit does not require a license but circuits two through four each require one LIC100 SER PORT license Licensed Software Options Some software options are activated with license codes The following software options require a license Each CTX system node in a Strata Net QSIG Network requires one LIC100 QSIG NET license A maximum of four serial network nodes are allowed in any one serial chain in the network topology The optional AETS PCB provides hardware LAN interface for all CTI Open Architecture applications Each individual CTI Open Architecture application future requ
151. to agents at the next level Calls can be distributed by agent priority preferred agent treatment or balanced call count Intelligent Announcements Basic Feature The holding caller can be informed of call status such as their place in queue or estimated time before an agent answers The intelligent announcement function can also offer alternative options to continuing to hold such as going to voice mail IVR Voice Assistant Open Database Connectivity ODBC Access Basic Feature There are two options that can be used with customized services Interactive Voice Response IVR Voice Assistant VA application can be used as a stand alone product and or as an IVR service to the ACD application For example an IVR port could be used to do an external page to alert agents to return and login to an ACD queue when it gets too overloaded with calls Other useful functions include gather and validate user input play menus and act on response and trigger other events The IVR VA can also be used to provide low cost text to speech capabilities The IVR VA is an optional feature that can be added to the ACD application Automatic Callback ACB When a station user dials a busy station DN or outside line access code and receives busy tone ACB can be activated by pressing an ACB feature Soft Key or by dialing 4 When the busy DN or outside line becomes available the station will be automatically called back and be connected to and ring the
152. trol e Off hook Call Announce over handset e Exclusive Hold The DKT3001 does not support Handsfree Answerback Speaker OCA Add on module DADM3020 or PC Interface Unit BPCI Tilt Stands Two models of desktop telephone tilt stands are available The BTSD telephone tilt stand attaches to the base of any 3000 or 2000 series telephone or DSS console The BSTA tilt stands support 3000 series digital telephones with one or two Add on modules Both types of tilt stands can adjust to four different angles 5864 Telephones and Peripherals DKT3000 series Upgrade Options DKT3000 series Upgrade Options Toshiba 3000 series digital telephones can be upgraded with the following options Digital Add on Module DADM3020 The DADM3020 adds 20 feature buttons to DKT3000 series telephones These flexible feature buttons can be assigned as CO line Directory Number DSS One Touch Speed Dial or any other flexible feature Add on modules connect directly to the digital telephones and do not require an additional interface circuit port Up to two DADMs can be attached to a telephone to provide 40 buttons to supplement the telephone s 10 or 20 buttons The CTX supports up to 57 DADMs per cabinet see Table 4 on page 11 for the capacities of different common control units Telephones with Add on modules cannot support the Integrated PC Interface BPCI Direct Station Selection DSS Console The DDSS3060 consoles
153. trol message waiting indications throughout the network as messages are left and retrieved A single network can even support multiple centralized voice mail systems with each station being programmed for the appropriate system Network SMDR An external Strata Net call will generate a call record at the terminating node for that call Transit nodes will not generate records The records can be stored in customer supplied external buffers at each node Polling call accounting software can gather and organize the data from multiple nodes Local buffering provides survivability in the event of network disruption System Fault Finding and Diagnostics 66 The Strata CTX can detect problems in the system These conditions can be detected alerted logged and traced Strata CTX includes many useful diagnostic tools Alarm Indication of System Faults Visual Alarms are presented to CTX WinAdmin and attendant consoles SmartMedia Card This is a small memory card that is commercially available in retail stores It is the same as SmartMedia cards used in digital cameras MP3 players etc The Strata CTX uses the SmartMedia card to store all error trace logs and a backup copy of the system operating software and the customer database The SmartMedia card is inserted into a socket on the CTX processor The CTX processor creates directories and files onto the card for maintenance functions Using CTX WinAdmin enables moving copying or deleting thes
154. ty between the Strata CTX and a Stratagy voice processing system Toshiba proprietary integration requires the BSIS interface for control signaling between Stratagy and Strata CTX Toshiba proprietary integration is required to use Stratagy voice processing system s support the features of Call Record to Voice Mail and Voice Mail Soft Keys Call Record to Voice Mail While on an active call a station user can record the conversation and store it in a Stratagy ES voice mailbox by pressing Record on the digital telephone To end the recording they can press Record again Station users can also stop and start recording by pressing PS RES Users can replay recorded messages by calling the voice mailbox that has the stored recording and play it back as any other message The record to mailbox can be any mailbox number and can be accessed automatically when Record is pressed or dialed after Record is pressed Recording to Voice Mail VM is available on two party and multi party conference calls Voice Mail Soft Keys Stratagy ES iES32 Only Voice Mail Soft Keys provide LCD telephone users with an active set of Soft Keys that prompt the user with available commands to play Voice Mail messages and to manage their mail boxes shown right The LCD shows the number of New and Saved messages in the user s mailbox Voice Mail Soft Keys Mode Feature FROM 3700 MSG LENGTH 01 37 NEXT REPLAY SAVE PREVIOUS Scroll DELETE FORWAR
155. und Music Users can select the music source up to 15 sources that will play on their telephone s speaker when they activate the BGM button Ringtones Line and DN button ringing tones can be changed to one of four different tones These tones apply to direct or transferred incoming calls from outside lines not internal calls Note Directory number and external line buttons cannot be added or deleted but their ring tones can be individually changed In addition to the Programming Mode an advanced programming function enables administrators to individually turn On Off the telephone s beep tone handset call waiting tone and microphone background noise cancellation option This mode enables LCD contrast adjustment and testing the DKT3014 large LCD screen Voice or Tone Signaling Each DN button can be programmed for either Voice or Tone Signaling as the standard method of internal incoming call signaling Tone Signaling rings the telephone when a call comes in and ensures better privacy With Tone Signaling the called telephone receives a one second ring tone every three seconds The pitch and sound of internal tone signaling is always the same Incoming CO line ringing is uniquely different with up to four optional ring tone sounds With Voice Signaling station users will hear a tone burst followed by the caller s voice over their telephone speaker when called by another station user locally or over the private network Voice S
156. unt GfOUDS 525 ee edt ERE as 64 Station Message Detail Recording SMDR 65 Strata Net Multi system Networking esee eene nennen nennen 65 Coordinated Numbering Plan iei tc 65 OSIG Basic Call Contool ooa e e tr e ies 65 Alternate Routig ied ai etinm arque 65 Centralized Attendant eee det eet eee te e Dr ge a a eR 66 Centralized Voice ik nitet tee e darem 66 Network SMDR eset rtp te Ib CO CORE TORRE teer eth 66 System Fault Finding and Diagnostics eese en rennen trennen trennen enne 66 Alarm Indication of System Faults eese eene nen nenne 66 SmartMedia Card oe dett Pe pite eee eite n etes iret edat eet 66 Fault Detection and Error Logs 66 Event and System Administration Logs sees enne entes en nennen 67 Automatic Fault Recovery ic site ha niae eed al den ees ese i e E eee 67 System Trace el eR a na ae ER eee ea 67 Manual ettet te ep ere 67 Backup R stot tede ee e e HR RI eut 67 Maintenance and Administration sorri oiis 67 Software Upgrade eere RR Lee ERR PRU dale e E Yee n UH 67 Contents Appendix Specifications Transfers aedi de Prio e NEG a ed
157. upports a maximum of 16 or 32 simultaneous registrations of ABR limited by the number of busy tone detectors in the system Each station may only have at most one call registered with ABR at any time Automatic Call Distribution ACD Server 38 An external ACD software option with the Strata CTX provided by connection of an external PC based CTI application server The CTI server will run both the ACD call processing application and the separate Management Information System MIS application such as Insight CTX as well as other CTI applications The ACD application will be available in Basic and Enhanced feature functionality along with the number of groups and active agent size increments to provide cost effective pricing levels according to the user s needs Enhanced ACD includes all basic capabilities plus multiple group login skills based routing priority queuing time scheduled ACD queues agent and call priority escalation handling and balanced call count agent search For more information refer to the Strata ACD General Description or the Strata ACD Application Software and Documentation Library or OAISYS CD ROMs Multiple Group Agent Login Enhanced Feature ACD agents can be logged into multiple ACD groups enabling agents to answer calls for multiple groups This is very useful for back up coverage between groups It is also the foundation for skills based routing and agent priority routing enabling many advanced call ce
158. ust be placed within the allowed maximum distance of each other as designated by Table 26 Table26 Station Loop Lengths Maximum line length 24 AWG Mode 1 Pair pl 1 Pair 2 Pair Ln ded external power 2 DKT3000 or DKT2000 series DKT with BVSU or DVSU DKT with BHEU or HHEU 1000 ft 303m DKT with BPCI with BPCI BHEU 1000 ft 303m 1000 ft 303m with BVSU BHEU or DVSU HHEU DKT with DADM3020 or DADM2020 1 ADM DKT with DADM3020 or DADM2020 2 ADMs 675 ft 204m 500 ft 151m DDSS3060 or DDSS2060 BATI RATI 1000 ft 308m n a DDCB3 1000 ft 303m 1000 ft 303m Approx 3000 ft 909 m with 150 ohm device Approx 9000 ft 2727 m with 150 n a n a ohm device Approx 21000 ft 6363 m with 150 ohm device Standard telephones voice mail AA etc 1 When the system is powered by backup battery range may be less as the backup battery is discharged 2 Two pair wiring or optional telephone power supply is required to achieve maximum range in all cases 3 BDKS does not provide the power wire pair an external power supply is required to achieve maximum range 4 See manufacturer s product specifications for exact resistance of device 77 Appendix Specifications Standard Telephone Ringer Specifications Standard Telephone Ringer Specifications Specifications fo
159. vated when called 40 Features Call Forward Call Forward Call Forward diverts internal and external calls intended for a Directory Number DN to a destination specified for that DN under calling conditions specified for that DN Call Forward may be activated from the station that owns the DN or remotely from another station or from outside the system from a DISA line Call Forward may be applied to any DN PDN PhDN or Pilot DN There are two types of Call Forward options System Call Forward and Station Call Forward Each type may be activated independently or simultaneously for each telephone If Station CF is activated it will override System Call Forward on some or all calls Station Call Forward Station users can set their individual call forwarding conditions and destinations as they choose see Call Forward Conditions and Call Forward Destination in this section Station forwarding has priority over System Call Forwarding if set Station Call Forward provides two types of Call Forward Any Call and Incoming line calls only One type directs any type of a call to a designated destination the other type directs only private or DID lines to a designated destination Both types can be set on a telephone simultaneously with each type having a unique destination This allows the user to forward incoming calls on private or DID lines to a different destination than internal or transferred calls If priv
160. versal Slots 40 Stations Max 48 lines Max 64 Stations T1 and or PRI lines combined Max Stations T1 and or PRI lines 40 24 23 32 40 40 16 48 46 15 Capacities CTX100 Maximum Capacity Configuration Examples Table 11 CTX100 Base and Expansion Digital Telephones and with T1 and or PRI lines 8 Universal Slots 72 Stations Max 64 lines Max 112 Stations T1 and or PRI lines combined Max Stations T1 and or PRI lines 72 40 40 64 48 48 56 56 48 48 64 48 1 PRI lines are limited to 48B channels Table 12 CTX100 Base Cabinet Only with Analog Tie DID and or Ground Start Lines 4 Universal Slots 40 Stations Max 16 CO lines Max 40 Stations Analog Tie DID Ground Start Lines combined Max Stations Analog Tie DID and or Ground Start Lines 40 4 line Ground Start only 32 8 lines 4 Tie DID max 24 8 line any type 16 12 line any type 0 16 line any type Table 13 CTX100 Base and Expansion Cabinet with Analog Tie DID and or Ground Start Lines 8 Universal Slots 72 Stations Max 32 CO lines Max 80 Stations Analog Tie DID and or ground start Lines combined Max Stations Analog Tie DID and or Ground Start Lines 72 12 lines 4 Tie DID max 64 16 lines 8 Tie DID max 56 16 lines 12 Tie DID max 48 16 lines any type 48 20 lines 16 Tie DID max 32 24 lines any type 1

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