Toshiba B-850 Printer User Manual
Contents
1. eee eere nenne nennen nnn nnne nnn nn 8 1 9 INSERTING THE OPTIONAL PCMCIA CARD 9 1 10 CARE HANDLING OF THE MEDIA AND RIBBON 10 1 11 GENERAL MAINTENANCE 11 1 11 1 UNDER THE MEDIA GUIDES iu ee eee 11 3 Tho COVERS AND PANED 11 3 11 4 REMOVING JAMMED MEDIA eere 11 4 Tos TARE easet a P oR MUI 11 6 12 TROUBLESHOOTING 12 1 CAUTION This manual may not be copied in whole or in part without prior written permission of TOSHIBA TEC The contents of this manual may be changed without notification Please refer to your local Authorized Service representative with regard to any queries you may have in this manual 1 INTRODUCTION EO1 33017 1 1 APPLICABLE MODEL 1 INTRODUCTION Thank you for choosing the TEC B 882 Series thermal transfer printer This new generation high performance quality printer is equipped with the latest hardware including the newly developed high density 12 dot mm 305 dot inch edge print head This will allow very clear print at a maximum speed of 203 2 mm sec 8 inch sec Other standard features include an automatic ribbon saver and external media supply Optional features include a strip mechanism and Cutter mechanism This manual c2. the print head is raised or the pinch roller lever is depressed roller lever Press the RESTAHT key Load new media Press the RESTAHTI key Load a new ribbon Press the RESTAHT key 12 TROUBLESHOOTING EO1 33017 12 TROUBLESHOOTING EXCESS print head is too hot Turn the power off and decrease the print head temperature HEAD ERROR This message is displayed when sending 1 Restart the printing by pressing the head broken check command ESC the key HD001 LF NUL and the print head 2 Replace the print head broken element RIBBON ERROR There is a fault with the ribbon sensor Turn the power off Contact your Authorized Service representative CUTTER ERROR Media is jammed in the cutter Remove the jammed media and feed the undamaged media through the cutter Press the key Else Turn the power off and contact your Authorized Service representative FLASH WRITE An error has occurred when loading data Turn the power off re seat the flash ERROR onto a flash memory card or ATA card memory card or ATA card and try again Replace the flash memory card or ATA card and retry Turn the power off and contact your Authorized Service representative FORMAT An error has occurred while formatting a Turn the power off re seat the flash ERROR flash memory card or ATA card memory card or ATA card and try again Replace the f
3. TEC Thermal Printer B 880 QQ SERIES Owner s Manual TOSHIBA TEC CORPORATION This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operations of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense for USA only Changes or modifications not expressly approved by manufacturer for compliance could void the user s authority to operate the equipment This Class A digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil num rique de la classe A respecte toutes les exigences du R glement sur le mat riel brouilleur de Canada for CANADA only This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures CAUTION Do not touch moving parts To reduce the risk that fingers jewelry clothing etc be drawn into the moving parts push
4. by 5mm or more However too much difference in width between the two may cause wrinkles 2 3 3 OVERVIEW 3 OVERVIEW 3 1 FRONT REAR VIEW Front View Message Display LCD Top Cover Head Lever 1 33017 3 1 FRONT REAR VIEW Rear View Serial Interface Connector PCMCIA Card Slot 2 slots RS 232C Right Side Cover AC Power Inlet Parallel I F Connector Power Switch Centronics 0 OFF Media Outlet 1 ON Expansion Interface Connector Fig 3 1 3 2 OPERATION PANEL MESSAGE DISPLAY LCD Displays messages in the language selected by DIP switch When power is turned on and it is ready to print LINE is displayed POWER LED Green Lights when the power is turned on ON LINE LED Green 1 Flashes when communicating with a host computer 2 On while printing ERROR LED Red Lights when a communication error occurs when the media ribbon POWER ON LINE ERROR FEED PAUSE ends or the printer does not operate correctly FEED Key Feeds paper Fig 3 2 RESTART Key Resets the printer when paused or when an error occurs Used to set the threshold Refer to page 11 6 PAUSE Key Pauses printing Message display shows PAUSE and an unprinted count Used to set the threshold Refer to page 11 6 3 1 4 PARAMETER SETTING FUNCTIONS EO1 33017 4 DIP SWITCH FUNCTIONS 4 PARAMETER SETTING FUNCTIONS The Following table illustra
5. inch sec 101 6 mm sec 4 inch sec 203 2 mm sec 8 inch sec When the media width is 160 mm or less 213 3 mm 8 40 inches Batch Continuous Strip On demand and Cut modes Both cut and strip modes are available only when their respective modules are fitted 20 characters x 1 line 437 mm width x 282 mm depth x 395 mm height 26 kg without media and ribbon JAN8 JAN13 EAN8 2 digits EAN8 5 digits EAN13 EAN13 2digits EAN13 5 digits UPC E UPC E 2 digits UPC E 5 digits UPC A UPC A 2 digits UPC A 5 digits MSI ITF NW 7 CODE39 CODE93 CODE128 EAN128 Industrial 2 to 5 Customer Bar Code POSTNET KIX CODE RM4SCC ROYAL MAIL 4STATE CUSTOMER CODE Data Matrix PDF417 QR Code Maxi Code Micro PDF417 Times Roman 6 sizes Helvetica 6 sizes Presentation 1 size Letter Gothic 1 size Prestige Elite 2 sizes Courier 2 sizes OCR 2 types Writable characters 40 types 2 byte character available Outline font 4 types Price font 3 types 0 90 180 270 Serial interface RS 232C Parallel interface Centronics Expansion I O interface PCMCIA interface Data Matrix is a trademark of International Data Matrix Inc PDF417 is a trademark of Symbol Technologies Inc 2 1 2 SPECIFICATIONS EO1 33017 2 2 OPTION Auto Ribbon Saving Mode Auto ribbon saving function is activated by Parameter Settings Refer to your authorized TOSHIBA TEC represe
6. paper and ribbons DO NOT STORE the paper or ribbons where they might be exposed to direct sunlight high tem peratures high humidity dust or gas Ensure the printer is operated on a level surface Any data stored in the memory of the printer could be lost during a printer fault Try to avoid using this equipment on the same power supply as high voltage equipment or equip ment likely to cause mains interference Unplug the machine whenever you are working inside it or cleaning it Keep your work environment static free Do not place heavy objects on top of the machines as these items may become unbalanced and fall causing injury Do not block the ventilation slits of the machines as this will cause heat to build up inside the machines and may cause fire Do not lean against the machine It may fall on you and could cause injury Care must be taken not to injure yourself with the printer paper cutter Unplug the machine when it is not used for a long period of time Request Regarding Maintenance Utilize our maintenance services After purchasing the machine contact your authorized TOSHIBA TEC representative for assistance once a year to have the inside of the machine cleaned Otherwise dust will build up inside the machines and may cause a fire or a malfunction Cleaning is particularly effective before humid rainy seasons Our preventive maintenance service performs the periodic checks and other work required to maintain
7. plug B f the machines are dropped or their cabinets damaged first turn off the power switches and disconnect the power cord plugs from the outlet and then contact your authorized TOSHIBA TEC representative for assistance Continued use of the machine in that condition may cause fire or electric shock This indicates that there is the risk of death or serious injury if the machines are improperly handled contrary to this indication E Do not plug in or unplug the power cord plug with wet hands as this may cause electric shock E Do not place metal objects or water filled containers such as flower vases flower pots or mugs etc on top of the machines If metal objects or spilled liquid enter the machines this may cause fire or electric shock Do not scratch damage or modify the power cords Also do not place heavy objects on pull on or exces sively bend the cords as this may cause fire or electrical shock E Continued use of the machines in an abnormal condition such as when the machines are producing smoke or strange smells may cause fire or elec tric shock In these cases immedi ately turn off the power switches and disconnect the power cord plugs from the outlet Then contact your author ized TOSHIBA TEC representative for assistance Safety Summary Disconnect the plug Connect a grounding wire Disconnect the plug E f foreign objects metal fragments water liquids enter the mac
8. the quality and performance of the machines preventing accidents beforehand For details please consult your authorized TOSHIBA TEC representative for assistance Using insecticides and other chemicals Do not expose the machines to insecticides or other volatile solvents This will cause the cabinet or other parts to deteriorate or cause the paint to peel il 1 33017 TABLE OF CONTENTS Page INTRODUC HON 1 1 tal APPLICABLE MODEL 1 1 12 ACCESORIES IS 1 1 2 SPECIFIGATIONS 2 1 PRINTER e 2 1 2 2 2 24 RIBBON 2 3 or OVERVIEW 3 1 3 1 FRONT REAR VIEW cccccccceeceeeeeeeeeeeeeseeeeeseeeeeeeeeaueeeeeneeeaaes 3 1 3 2 OPERATION 3 1 4 PARAMETER SETTING FUNCTIONS 4 1 9 SEI UP PROCEDURE 5 1 5 1 REQUIREMENTS TOR OPERA 5 1 52 SEITING UP THE PRINTER SS 5 1 6 INSTALLATION PROCEDURE eee nennen nnn nnn nnn nnn 6 1 6 1 CONNECTING THE POWER CORD AND CABLES 6 1 6 2 HOLDER STAND INSTALLATION 6 2 7 LOADING THE RIBBON ecrire eren nnn 7 1 8 LOADING THE MEDIA
9. type Fig 8 6 Cutter type Where a cutter is fitted load the media as standard and feed it through the cutter module NOTES 1 Besure to cut the backing paper of label Cutting label will cause the glue to stick to the cutter which may affect the cutter quality and shorten the cutter life 2 Ifthe top edge of label winds onto the platen in cut issue have the printer s PARAMETER setting adjusted for auto feed after cut Please contact your authorized TOSHIBA TEC representative to change the Operation Panel setting 3 Useoftag paper with the thickness exceeding the specified valve may affect the cutter life Cutter Module Media Outlet Media Fig 8 7 8 4 8 LOADING THE MEDIA EO1 33017 8 LOADING THE MEDIA otrip type D Strip labels from the backing paper for about 200 mm long from the top edge of the label roll 2 Lower the backing paper release bar 3 Pass the backing paper between the strip roller and the backing paper holder After taking up any slack of the media set the backing paper release bar in position Media Backing Paper Backing Paper Release Bar Backing Paper Holder Fig 8 8 9 Turn the head lever to the proper position depending on the used media Refer to Fig 7 1 D Labels or thin tag paper 2 Thick tag paper CAUTION When using labels ensure that the head lever is set to position 1 10 Close the top and right side covers 8 9 9 INSERTING THE OPTION
10. AL PCMCIA CARD EO1 33017 9 INSERTING THE OPTIONAL PCMCIA CARD 9 INSERTING THE OPTIONAL PCMCIA CARD WARNING Turn the power OFF when inserting or removing the PCMCIA card CAUTION To protect PCMCIA cards discharge static electricity from your body by touching the printer rear cover prior touching the PCMCIA cards 1 Turn the power off 2 Insert the PCMCIA card into the card slot at the rear of the printer 3 Turn the power on di PCMCIA Card Fig 9 1 NOTES 1 Besureto protect a PCMCIA card when not in use in the printer by putting it in its protective COVer 2 Do not subject the card to any shocks or excessive forces 3 Do not expose the card to extremes of heat by either storing in direct sunlight or close to a heater 4 Do not expose the card to excessive humidity by wiping it with a wet cloth or storing it in a damp place 5 Before inserting or removing the card make sure that the power switch is turned off 6 The following PCMCIA cards can be used Maker Description ATA Card A card conforming to the PC card ATA standard LAN Card Ether Link III 3C589D PC Install into the slot 2 only This card installed into the slot 1 will not work Flash Memor EF AM TB d Maxell Card 4 MB EF AM TB 7 Install the LAN card into the slot 2 9 1 10 CARE HANDLING OF THE MEDIA AND RIBBON EO1 33017 10 CARE HANDLING OF THE MEDIA AND RIBBON 10 CARE HANDLING OF THE MEDIA AND R
11. AND CABLES WARNING Turn the POWER SWITCH to OFF before connecting the power cord or cables Power Cord EN P y Serial I F Cable RS 2820 Parallel Cable J Centronics Fig 6 1 Expansion Cable NOTE Different cables cannot be used at the same time 6 2 HOLDER STAND INSTALLATION Fit the left and right side holders into the dowels of the holder base and fasten the side holders to the holder base with the thumbscrews v Left Side 4 Holder Base 4 i Fig 6 2 Dowel N Right Side Holder 6 1 7 LOADING THE RIBBON EO1 33017 7 LOADING THE RIBBON 7 LOADING THE RIBBON 1 Do not touch moving parts To reduce the risk that fingers jewelry clothing etc be drawn into the moving parts push the switch in the OFF position to stop movement 2 avoid injury be careful not to catch or jam your fingers while opening or closing the cover There are two types of media available for printing on these are standard media and direct thermal media a chemically treated surface DO NOT LOAD a ribbon when using a direct thermal media 1 Turn the power off and open both the top cover and the right side cover 2 Setthe head lever to the OPEN position and release the head lock plate Head Top Cover ead Lever Right Side Cover Head Lock Plate Fig 7 1 Head Lever Position 0 Labels or thin tag paper 2 Thick tag paper OPEN Ribbon media replacement 3 As Fi
12. EDURE 5 1 REQUIREMENTS FOR OPERATION The B 882 has the following requirements e he host computer must have a serial port or centronics parallel port e communicate with host either an RS 232C cable or Centronics cable is required 1 RS 232C cable 25 pins 2 Centronics cable 36 pins e print the format create the complete program using the interface communication manual B interface Cables To prevent radiation and reception of electrical noise the interface cables must meet the following requirements e Fully shielded and fitted with metal or metalised connector housings Kept as short as possible e Should not be bundled tightly with power cords e Should not be tied to power line conduits RS 232C Cable description The serial data cable used to connect the printer to the host computer should be one of the following two types NOTE Use an HS 232C cable with imperial inch connector securing screws DB 9S DB 25P Connector to PC Connector to Printer DB 25S DB 25P Connector to Printer 5 2 SETTING UP THE PRINTER Place the printer on a flat stable surface Use a grounded electrical outlet do not use adapter plug Be sure there is adequate room around the printer for easy operation and maintenance Keep your work environment static free 5 1 6 INSTALLATION PROCEDURE EO1 33017 6 1 CONNECTING THE POWER CORD AND CABLES 6 INSTALLATION PROCEDURE 6 1 CONNECTING THE POWER CORD
13. IBBON CAUTION Be sure to read carefully and understand the Supply Manual Use only media and ribbon which meet specified requirements Use of non specified media and ribbon may shorten the head life and result in problems with bar code readability or print quality All media and ribbon should be handled with care to avoid any damage to the media ribbon or printer Head the following guideline carefully e not store the media and ribbon for longer than the manufactures recommended shelf life Store media rolls on the flat end do not store them on the curved sides as this might flatten that side causing erratic media advance and poor print quality e Store the media in plastic bags and always reseal after opening Unprotected media can get dirty and the extra abrasion from the dust and dirt particles will shorten the print head life Store the media and ribbon in a cool dry place Avoid areas where they would be exposed to direct sunlight high temperature high humidity dust or gas he thermal paper used for direct thermal printing must not have the specifications which exceed 800 ppm K 250 ppm and CL 500 ppm Some ink used on pre printed labels may contain ingredients which shorten the print head s product life Do notuse labels pre printed with ink which contain hard substances such as carbonic calcium CaCO and kaolin Al O 2SiO 2H O 2 3 For further information please contact your local di
14. MAINTENANCE EO1 33017 11 1 CLEANING 7 Turn the pinch roller lever to the right 8 Remove the white screw and detach the ribbon end sensor plate White Screw Stud Hibbon End Sensor Plate Pinch Roller Lever Fig 11 2 NOTE When installing the ribbon end sensor plate be sure to fit both studs in the notches of the ribbon end sensor plate 9 Remove the pinch roller block then clean the roller belt and feed roller with cloth moistened by alcohol Roller Belt Pinch Roller Block Feed Roller Fig 11 3 10 Reassemble the pinch roller block in the reverse order of removal 11 GENERAL MAINTENANCE EO1 33017 11 2 UNDER THE MEDIA GUIDES 11 2 UNDER THE MEDIA GUIDES 1 Remove the Media Guides Screw Media Guide Fig 11 4 2 Remove the jammed Media 3 Clean dust and glue on the Media Guides with a soft cloth moistened with alcohol 4 Remount the Media guides using the screws NOTE Be careful NOT TO LOSE the screw 11 3 COVERS AND PANELS The covers should be cleaned by wiping with adry cloth or acloth slightly dampened with a mild detergent solution NOTE Clean printer cover with an electrostatic free cleaner for automated office equipment 1 DO NOT POUR WATER directly onto the printer 2 DO NOT APPLY cleaner or detergent directly onto any cover or panel 3 NEVER USE THINNER OR OTHER VOLATILE SOLVENT on the plastic covers 4 DO NOT clean the panel covers or the supply wind
15. be located anywhere between the left end of the effective print width and the fixed sensor After changing the sensor type the sensitivity of the sensor must be adjusted In this case call a TOSHIBA TEC authorized service representative 8 2 8 LOADING THE MEDIA EO1 33017 8 LOADING THE MEDIA 7 black mark feed gap sensor to the correct position by turning the adjusting knob Turning the knob right will move the sensor towards the center of the media while turning left will move it away from the center of the media B Aneasy way to set the black mark sensor position Pull the media about 500 mm out of the front of the printer turn the media back on it s self and feed it under the print head past the sensor so that the black mark can be seen from above 2 Adjust the sensor position to that of the black mark the upper hole indicates the position of the black mark sensor Feed Gap Sensor Black Mark Sensor Adjusting Knob Black Mark Media Fig 8 4 NOTE Make sure to set the sensor to detect the center of the black mark otherwise a paper jam error could occur B Setting the feed gap sensor position Adjust the sensor to detect on the gap the lower hole indicates the position of the feed gap sensor Black Mark Sensor Feed Gap Sensor Adjusting Knob Fig 8 5 8 LOADING THE MEDIA EO1 33017 8 LOADING THE MEDIA 8 The media is now loaded and the sensor position is set Batch
16. commands 12 TROUBLESHOOTING 12 TROUBLESHOOTING EO1 33017 12 TROUBLESHOOTING If you cannot solve a problem with the following solutions do not attempt to repair it yourself Turn the power off unplug the printer then contact your TOSHIBA TEC representative for assistance Error Message PAPER JAM KKK K HEAD OPEN NO PAPER KKK K NO RIBBON 1 The media is not fitted correctly The media path is jammed and does not feed smoothly The installed media type does not match the selected sensor The black mark position on the media does not match the sensor position The installed media size is different from the programmed size The feed gap sensor cannot see the difference between the print area and the gap The media has run out The ribbon has run out NN 1 Re fit the media correctly Press the RESTAHT key Remove the cause of the jam and replace the media correctly Press the RESTAHTI key Turn the power off then on again Select the correct sensor Feed the media Adjust the sensor position Press the RESTART key Turn the power off then on again Set the correct media size Feed the media Set the threshold see page 12 6 Else Turn the power off and call your Authorized Service representative Feed or printing has been attempted while Lowerthe print head or raise the pinch
17. eference coordinate 2 Feed direction Unit mm ERE i citi i di Batch mode Strip mode Cut mode Label 38 1368 0 Span of one label tag 10 00 1368 0 25 4 1368 0 Tag 25 4 1368 0 25 0 1362 0 101 6 225 0 98 6 222 0 60 200 2 10 0 8 Effective Beda 80 9540 _ NN NOTES 1 The media specification other than above are unchanged 2 When marking black marks on label rolls the following requirements must be satisfied When the gap length is less than 4 mm The black mark length should be longer than the gap length When the gap length is 4 mm or more The black mark should not overlap the gap for more than 4 mm and the following label 3 When issuing thermal labels at 8 sec the print stop position should be set to a minimum of 1 mm inside the label 2 4 RIBB NOTES 1 Onthefly issue means that the printer can draw and print without stopping between labels Spool type 2 To ensure print quality and print head life use only TOSHIBA TEC specified media and ribbons Width E cni Ld 3 When using the cutter ensure that label length B plus inter label gap length D exceeds 35 mm i e label pitch should be greater than 35 mm 4 Use of rough media for the ribbon saving issue may cause ribbon smudges 5 To avoid ribbon wrinkles use the ribbon which is wider than media
18. fied using the procedures described in this manual turn off the power unplug the machine then contact your authorized TOSHIBA TEC representative for assistance Meanings of Each Symbol This symbol indicates warning items including cautions Specific warning contents are drawn inside the symbol The symbol on the left indicates a general caution This symbol indicates prohibited actions prohibited items opecific prohibited contents are drawn inside or near the symbol The symbol on the left indicates no disassembling This symbol indicates actions which must be performed Specific instructions are drawn inside or near the 6 symbol The symbol on the left indicates disconnect the power cord plug from the outlet J N WARNIN Any other than the specified AC voltage is prohibited Do not use voltages other than the voltage AC specified on the rating plate as this may cause fire or electric shock S Prohibited E f the machines share the same outlet with any other electrical appliances which consume large amounts of power the voltage will EL 3 fluctuate widely each time these appliances operate Be sure to Disconnect the plug provide an exclusive outlet for the machine as this may cause the machines to malfunction i Do not insert or drop metal flammable or other foreign objects into the machines through the ventilation slits as this may cause fire or electric Disconnect the
19. g 7 2 shows unroll and loosen the ribbon a little 4 Insert the ribbon under the print block so that the ribbon supply end is positioned backside of the printer a es a Ribbon Ribbon Core Fig 7 2 7 1 7 LOADING THE RIBBON EO1 33017 7 LOADING THE RIBBON 5 Pushthe ribbon core against the spring guide wheel align the protrusion of the guide wheel with the notch of the ribbon core then set the ribbon To remove the slack of the ribbon turn the ribbon core in the direction indicated by the arrow If the ribbon wrinkles while printing move the ribbon levers back or forth until the wrinkle is removed Spring Guide Wheel Protrusion Guide Wheel Ribbon Core Ribbon Ribbon Lever Fig 7 3 NOTE When removing the ribbon be careful not to snag the ribbon on the part 8 Set the head lock plate 9 Turn the head lever to the proper position depending on the used media Refer to Fig 7 1 D Labels or thin tag paper 2 Thick tag paper CAUTION When using labels ensure that the head lever is set to position 1 7 2 1 33017 8 LOADING THE MEDIA 8 LOADING THE MEDIA 8 LOADING THE MEDIA WARNING 1 Do not touch moving parts To reduce the risk that fingers jewelry clothing etc be drawn into the moving parts push the switch in the OFF position to stop movement 2 avoid injury be careful not to catch or jam your fingers while opening or closing the c
20. hines first turn off the power switches and disconnect the power cord plugs from the outlet and then contact your authorized TOSHIBA TEC repre sentative for assistance Continued use of the machine in that condition may cause fire or electric shock m Ensure that the equipment is properly grounded Extension cables should also be grounded Fire or electric shock could occur on EO1 33017 iVWhen unplugging the power cords be sure to hold and pull on the plug portion Pulling on the cord portion may cut or expose the internal wires and cause fire or electric shock E Do not remove covers repair or modify the machine by yourself You may be injured by high voltage very hot parts or sharp edges inside the machine NcAUTIO improperly grounded equipment This indicates that there is the risk of personal Injury or damage to objects if the machines are improperly handled contrary to this indication Precautions The following precautions will help to ensure that this machine will continue to function correctly Try to avoid locations that have the following adverse conditions Temperatures out of the specification Direct sunlight High humidity Shared power source Excessive vibration Dust Gas The cover should be cleaned by wiping with a dry cloth or a cloth slightly dampened with a mild detergent solution NEVER USE THINNER OR ANY OTHER VOLATILE SOLVENT on the plastic USE ONLY TOSHIBA TEC SPECIFIED
21. lash memory card or ATA card and retry Turn the power off and contact your Authorized Service representative FLASH No more data can be saved in the flash Replace the card with a new one MEMORY FULL memory card or ATA and re send data In case of flash memory card only 4MB cards can be used COMMUNICATION A communication error has occurred with Turn the power off then on again or ERROR the host press the key Check the program data Call your Authorized Service representative if necessary 12 2 12 TROUBLESHOOTING EO1 33017 12 TROUBLESHOOTING example When an error is detected in acommand 20 Correct the command and re send it PCO001 0400 bytes of the command are displayed Command error ESC LF NUL are not displayed 0300 2 2 Other Error Hardware or software trouble Turn the power off then on again If Message the problem still exists turn the power off and contact your Authorized Ser vice representative If an error is not cleared by pressing the key the power must be switched off then on again After the power has been switched off and on all print data in the printer is cleared denotes a remaining count of unprinted labels C m HN No print 1 Check that the media and the ribbon is loaded correctly 2 Check whether the print head is set correctly or not 3 Check the cabling between the printer and the host Dots missing in the Dirty print head Clean the print head p
22. ning Loosen two screws and remove the cutter cover Remove the white screw and media guide Remove the jammed paper and trash gt Clean the cutter with dry cloth White Screw Q Media Guide Fixed Cutter Cutter Cover Fig 11 7 5 Assembling is reverse order of removal B Cleaning the strip unit WARNING Be sure to turn the power off before cleaning the strip unit 1 Lower the backing paper release bar to remove the jammed media 2 Clean the strip roller and backing paper holder with ethyl alcohol Strip Roller c Ee Le Backing Paper Holder Wh Ell d Backing Paper Release Bar Fig 11 8 11 GENERAL MAINTENANCE 11 5 THRESHOLD SETTING For the printer to maintain a constant print position it uses the transmissive sensor to detect the gap between labels by measuring the amount of light passing through the media When the media is pre printed the darker or more dense inks can interfere with this process causing paper jam errors To get around this problem a minimum threshold can be set for the sensor in the following way B Threshold setting procedure Turn the power ON IU nM TRANSMISSIVE or ar a aor rr or or or n Command ON NOTES 1 33017 11 5 THRESHOLD SETTING 1 The printer is in stand by 2 Load a media roll in the usual way 3 Press the PAUSE ke
23. ntative and none print area extends for more than 20 mm NOTES 1 Toactivate ribbon saving function at a speed of 8 sec the no print area should extend more than 25 mm 2 Depenaing on the relationship between the outer diameter of rewound ribbon and print speed ribbon usage may vary as follows Print speed Ribbon loss 5 4 sec Approx 10 mm 8 Approx 23 mm 3 Please contact your authorised TOSHIBA TEC representative to change the Operation Panel setting 2 2 OPTION Cutter module 4208 A stop and cut swing cutter see NOTE 1 Strip module B 4908 H QM This module strips the label from the back See NOTE 1 ing paper with the take up block and strip block PCMCIA interface B 8700 PC QM This board enables the following PCMCIA See NOTE 1 board cards to be used LAN 3 COM EtherLink lll recom mended ATA card Conforming to PC card ATA standard Flash memory card 4MB card See Page 10 1 NOTES 1 Available from your nearest TOSHIBA TEC representative or TOSHIBA TEC Head Quarters 2 2 2 SPECIFICATIONS EO1 33017 2 3 MEDIA 2 3 MEDIA Refer to the following NOTE 2 Label Black Mark Black Mark mn on reverse side D on reverse side Stop Sto position Tag paper gt 4 G Cut position m position AN Reference Reference coordinate 1 coordinate 1 Reference R
24. ontains general set up and maintenance information and should be read carefully to help gain maximum performance and life from your printer For most queries please refer to this manual and keep it safe for future reference 1 1 APPLICABLE MODEL e B 882 TS10 QQ e B 882 1TS10 QQ US Model name description B 882 TS10 QQ _ L Destination Code QQ US North America block QQ Except for QQ US Issue mode S Batch Resolution T 12 dot mm 305 dpi Thermal direct Thermal transfer 1 2 ACCESSORIES Owner s Manual Power Cord Print Head Cleaner Media Holder EO1 33017 24089500013 PRINT HEAD CLEANER 24 Holder Base Thumbscrew M 4x6 Holder Shaft Te Quality control report 2 SPECIFICATIONS 1 33017 2 1 PRINTER 2 SPECIFICATIONS 2 1 PRINTER seem Supply voltage Power consumption Operating temperature range Relative humidity Print head Printing methods Print speeds Maximum print width Dispensing modes Message display Dimensions Weight Available bar code types Two dimensional code Fonts Rotations Standard interfaces Optional interface Universal automatic switching 85 138 V 50 60 Hz 187 276 V 50 60 Hz Be sure to use a power cord which meets the standard 3 5 A 260 W maximum standby 360 mA 20 W maximum 5C 40C 25 85 RH no condensation Thermal print head 12 dots per mm 305 dots per inch Thermal direct or Thermal transfer 76 2 mm sec 3
25. over 1 Install the holder stand on the rear of the printer 2 Loosen the screw A and slide the media guides outside Media Guides Holder Stand Release Lock Fig 8 1 CAUTION DO NOT MOVE the Media Guides using the screw 3 Lockthe Media Holder securely with the Lock Lever 4 Passthe Holder Shaft through the Media then set one of the Media Holders and lock it securely with the Lock Lever Media Holder Media Holder Holder Shaft 0 Holder Shaft f Media Lock Lever Fig 8 2 Lock Lever 8 1 8 LOADING THE MEDIA EO1 33017 8 LOADING THE MEDIA 5 Turnthe Lock Levers of the Media Holders to the unlock position and readjust the Media position to the center Then lock the Media Holders securely with the Lock Levers Fit the Media Guides to the Media Tighten the screw firmly Media Guide Lock Lever Media Holder v Media Guide Screw Holder Stand Holder Shaft Bush Fig 8 3 NOTE Set in the bushes of the Holder Shaft into notches of the Holder Stand securely 6 The black mark feed gap sensor is selectable between the fixed type and the movable type by changing the printer s PARAMETER settings Please contact your authorized TOSHIBA TEC representative to change the Operation Panel setting When the fixed type is selected the blackmark sensor is located at the center of the media and the feed gap sensor is at 10 mm leftto the blackmark sensor The movable sensor can
26. ow with alcohol as it may cause them to discolor loose their shape or develop structural weakness 11 GENERAL MAINTENANCE EO1 33017 11 4 REMOVING JAMMED MEDIA 11 4 REMOVING JAMMED MEDIA 1 2 3 4 d 9 Turn the power off Open the top cover and right side cover Turn the head lever to position OPEN then release the head lock plate Remove the white screw unclamp and disconnect the connector of the media guide plate and then detach the media guide plate See Fig 11 5 Remove the ribbon and media Remove the jammed media DO NOT USE any sharp implement or tool as these could damage the printer Clean the print head and platen then remove any further dust or foreign substances Place the portion B of the media guide plate on the media sensor Secure the media guide plate with the white screw Connector j Media Sensor 7 ge Media Guide Plate Clamp Media Guide Plate White Screw 24741710304 Fig 11 5 Media jams in the cutter unit can be caused by wear or residual glue from label stock on the cutter Do not use none specified media in the cutter If you get frequent jams in the cutter contact your Authorized Service representative 11 GENERAL MAINTENANCE EO1 33017 11 4 REMOVING JAMMED MEDIA B Cleaning the Cutter Unit 1 Be sure to turn the power off before cleaning the cutter unit 2 The cutters are sharp and care should be taken not to injure yourself when clea
27. rint Call your Authorized Service representative if necessary Unclear or blurred Dirty print head Clean the print head printing Bad or faulty ribbon Replace ribbon Poor media quality Change media type Power does not come Plug power cord into an AC socket Check the circuit breakers or fuses Plug another appliance into the AC socket to check if there is power supplied Call your Authorized Service representative if necessary Printer does not cut Check for a paper jam in the cutter Call your Authorized Service representative if necessary You see a raised nap 1 Clean the cutter blades where the media has 2 he blades are worn been cut Call your Authorized Service representative 12 3 PRINTED IN JAPAN TOSHIBA TEC CORPORATION EO1 33017
28. stributor or your media and ribbon manufacturer 10 1 11 GENERAL MAINTENANCE EO1 33017 11 1 CLEANING 11 GENERAL MAINTENANCE Be cafeful when handling the print head as it becomes very hot Care must be taken not to injure yourself with the printer paper cutter Do not touch moving parts To reduce the risk that fingers jewelry clothing etc be drawn into the moving parts push the switch in the OFF position to stop movement To avoid injury be careful not to catch or jam your fingers while opening or closing the cover 11 1 CLEANING 1 Be sure to disconnect the power cord prior to performing any maintenance 2 Do not use any tool that may damage the print head 3 DO POUR WATER directly onto the printer Tohelpretain the high quality and performance of your printer it should be regularly cleaned The greater the usage of the printer the more frequent the cleaning i e low usage weekly high usage daily Turn the power off Open the top cover and right side cover Turn the head lever to raise the print head the ribbon and media Clean the element of print head with print head cleaner wr s Clean the platen with an alcohol moistened cloth Print Head Element Print Head f 4 C i A H8 1 fl an _ Platen Print Head Cleaner 24089500013 Element Fig 11 1 11 GENERAL
29. tes settings that are selected only by changing the Printers PARAMETER settings This procedure can be found in the Maintenance Manual section of the B 880 Series SERVICE MANUAL under section 6 3 Please Contact your authorized TOSHIBA TEC representative to change the operation panel settings Parameter Setting Mode Table FORWARD WAIT HEAD UP CUT RIBBON SAVE CODE HIBBON SENS POSI Baud rate of the serial interface is selected Data length of the serial interface is selected Stop bit of the serial interface is selected Parity of the serial interface is selected Transmission control mode of the serial interface is selected Language which displays LCD message is selected Auto forward wait in cut mode is selected When idle for 3 seconds or more after cutting the printer automatically feeds the paper 10mm forward Print head up in cut mode is selected back feed is performed when this parameter is ON it is done while the print head is up Available only when the ribbon saving module is installed and the ribbon save mode is ON The ribbon saving module is selected Be sure to set this parameter to ON when using the ribbon saving module The command code out of AUTO ESC LF NUL or 1 is selected Ribbon type either transmissive or non transmissive is selected The media sensor position is selected CENTER Fixed EDGE Movable 4 1 5 SET UP PROCEDURE EO1 33017 5 1 REQUIREMENTS FOR OPERATION 5 SET UP PROC
30. the switch in the OFF position to stop movement this product meets the ENERGY STAR guidelines for energy efficiency As an ENERGY STARe Partner TOSHIBA TEC has determined that e Outline of the International ENERGY STAR Office Equipment Program The International ENERGY STAR Office Equipment Program is an international program that promotes energy saving through the penetration of energy efficient computers and other office equipment The program backs the development and dissemination of products with functions that effectively reduce energy consumption lt is an open system in which business proprietors can participate voluntarily The targeted products are office equipment such as computers monitors printers facsimiles copiers scanners and multifunction devices Their standards and logos are uniform among participating nations ENERGY STAR is a U S registered mark Copyright 2002 by TOSHIBA TEC CORPORATION All Rights Reserved 570 Ohito Ohito cho Tagata gun Shizuoka ken JAPAN Safety Summary EO1 33017 Safety Summary Personal safety in handling or maintaining the equipment is extremely important Warnings and Cautions necessary for safe handling are included in this manual All warnings and cautions contained in this manual should be read and understood before handling or maintaining the equipment Do not attempt to effect repairs or modifications to this equipment If a fault occurs that cannot be recti
31. y 4 The printer enters the pause mode b Press and hold the PAUSE key for at least 3 seconds in the pause state 6 The sensor type is displayed 7 Press the FEED key 8 Thereflective sensor black mark sensor is selected 9 Press the FEED key again 10 Thetransmissive sensor feed gap sensor is selected 11 Press and hold the PAUSE key 12 The media is advanced until the PAUSE key is released 13 Release the PAUSE key when more than 1 5 labels tags are advanced Threshold setting is completed by this operation 14 Press the RESTART key 15 The printer is in stand by 16 Send an issue command from the PC to the printer If the PAUSE key is released within 3 seconds whilst in pause state paper will not feed Failure to feed more than 1 5 to 2 labels may result in an incorrect threshold setting While the print head is raised the PAUSE key does not work Error such as paper end and cutter error are not detected during paper feed Selecting the transmissive sensor for pre printed labels within software commands allows the printer to detect the proper print start position correctly even when using pre printed labels If the printer continues to print out of position after setting the threshold adjust the feed gap sensor in the system mode the threshold again Make sure that the transmissive sensor for pre printed labels is selected in the feed and issue
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