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TOA Electronics U720 Modem User Manual

1. Novatel Wireless Network Adapter NDIS on page 53 30 Section 2B Sprint Connection Manager Software Starting the Sprint Connection Manager Software To launch the Sprint Connection Manager software Double click the Sprint Mobile Broadband Novatel Wireless desktop icon located on your desktop Sprint Mobile Broadband Novatel Wireless 0or Select Start gt Programs gt Sprint gt Novatel Wireless gt Sprint Mobile Broadband Novatel Wireless Depending on your settings in the Options window the software starts automatically anytime you connect the Sprint Mobile Broadband USB modem Once you make a connection in the device software you can launch whichever application you want to use such as your Web browser or email application Use the close button in the upper right corner of the interface to exit the software Section 2B Sprint Connection Manager Software 31 The Sprint Connection Manager Software Window The Sprint Connection Manager software features its own Custom Main Interface CMI window It includes the following components A Menu button in the upper left corner Minimize and Close buttons in the upper right corner A message area the left portion of the display An indicator area to the immediate right of the message area A button GO used to establish cancel a connection A Detail Drawer that displays the amount of data being transferred and received Me
2. Click the close icon on the interface or Right click the Sprint Connection Manager system tray icon and select Exit from the menu Close Sprint PCS Connection Manager Help About Sprint Mobile Broadband Exit Device Mana is untitled Paint or Click Menu in the upper left hand corner of the Sprint Connection Manager window and select Exit 24 Section 2A Installing the Sprint Mobile Broadband USB Modem D gt Alert Log Connection History Device Info amp Diagnostics r device Software Updates Links gt Help About Sprint Mobile Broadband Settings gt Exit 2 Remove the USB connector from your computer s USB port by gripping the USB modem on both sides and pulling straight out to avoid damaging the modem s antenna Activating Your Sprint Mobile Broadband USB Modem The final step to making your USB modem operational is configuring it to use your account For an overview of account activation and configuration see Activating and Using Sprint Service on page 13 If you purchased a preactivated USB modem this step is not necessary Once the application software and driver are installed the USB modem is ready for use Otherwise you must use the Sprint Activation Wizard to activate and configure your account Activation involves phoning Sprint Customer Service exchanging information and entering your account information into the appropria
3. Links gt Sprint Web Site The Sprint Connection Manager Links menu does not allow you to add or remove links Continue to manage direct links to your favorite Web sites through your Web browser menu Help This menu item provides direct access to Sprint Mobile Broadband s online help file You can also access the help file 48 Section 2C Menu Options from any window within Sprint Connection Manager by pressing the F1 key on your keyboard To access Help select Menu gt Help About Sprint Mobile Broadband The About Sprint Mobile Broadband menu option allows you to display the Sprint Connection Manager opening splash screen which appears when you launch Sprint Connection Manager Select Menu gt About Sprint Mobile Broadband Settings The Settings window from the Menu allows you to configure Sprint Connection Manager to suit your preferences In the Settings window you can e Enable and disable several features including Window Always on Top and Connection History set program launch and optimization options and customize Sprint connection settings To access the Settings menu 1 Click Menu on the Sprint Connection Manager interface 2 Select Settings from the submenu Settings Window The Settings window contains three options General Optimization e Sprint Mobile Broadband Novatel Wireless or Sprint Data Link depending on the type of connection Section 2C Menu Options 49 I
4. a late payment b exceeding an Account Spending Limit ASL c harassing threatening our employees or agents d providing false information e interfering with our operations f using suspicion of using Services in any manner restricted by or inconsistent with the Agreement g breaching the Agreement including our Policies h providing false inaccurate dated or unverifiable identification or credit information or becoming insolvent or bankrupt i modifying a Device from its manufacturer specifications or j if we believe the action protects our interests any customer s interests or our network Your Ability To Change Services amp When Changes Are Effective You typically can change Services upon request In some instances changes may be conditioned on payment of an Early Termination Fee or certain other charges or they may require you to accept a new Term Commitment Changes to Services are usually effective at the start of your next full invoicing cycle If the changes take place sooner your invoice may reflect pro rated charges for your old and new Services Your Right To Terminate Services You can terminate Services at any time by calling us and requesting that we deactivate all Services You re responsible for all charges billed or incurred prior to deactivation If Services are terminated before the end of your invoicing cycle we won t Section 5B Terms and Conditions 103 prorate charges to the
5. insert it If the CD start up menu appears use the exit option in the lower left corner of the screen to exit the menu Remove and replace the Sprint Mobile Broadband USB modem to launch the Found New Hardware Wizard Select Install from a list or specific location Advanced on the first window of the Found New Hardware Wizard and click Next to proceed Select the Search for the best driver in these locations radio button and the Include this location in the search check box and then enter C Program Files Novatel Wireless Sprint Sprint Mobile Broadband Drivers Click Next to proceed to the next window If a warning appears stating that the Sprint Mobile Broadband USB modem has not passed Windows Logo testing click Continue Anyway Click Finish and repeat steps 1 to 5 as prompted The correct driver is then installed 68 Section 2D Troubleshooting Tips Resolving Resource Conflicts You must have your Sprint Mobile Broadband USB Modem installation CD to complete this procedure The Sprint Mobile Broadband USB modem requires these system resources 1IRO 4096 bytes of I O space 2available communications ports one modem one serial If these resources are not available to the USB modem you have a resource conflict If another PC device is installed you may be able to free the necessary resources simply by ejecting the other device Otherwise you may need to disable another device such as an inter
6. or any equipment which may be susceptible to any form of radio interference In such areas the Sprint Mobile Broadband USB modem MUST BE POWERED OFF It can transmit signals that could interfere with this equipment Do not operate the Sprint Mobile Broadband USB modem in any aircraft whether the aircraft is on the ground or in flight In aircraft the Sprint Mobile Broadband USB modem MUST BE POWERED OFF When operating it can transmit signals that could interfere with various onboard systems The driver or operator of any vehicle should not operate the Sprint Mobile Broadband USB modem while in control of a vehicle Doing so will detract from the driver or operator s control and operation of that vehicle In some jurisdictions operating such communications devices while in control of a vehicle is an offense Section 5A Safety and Notices 97 98 Section 5B Terms and Conditions In This Section Subscriber Agreement General Terms and Conditions of Service Novatel Wireless Limited Warranty and Liability This section contains the terms and conditions of service for your new Sprint Mobile Broadband USB modem Section 5B Terms and Conditions 99 Subscriber Agreement General Terms and Conditions of Service Para solicitar esta literatura en espa ol por favor contactar a 1 800 777 4681 Please note these terms may not be the most current version A current version of the terms is available at our Web site or upo
7. Section 4B Regulatory Information equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the notebook PC e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help WARNING EMI Canada This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the interference causing equipment standard entitled Digital Apparatus ICES 003 of the Department of Communications Cet appareil num rique respecte les limites de bruits radio lectriques applicables aux appareils num riques de Classe B prescrites dans la norme sur le mat riel brouilleur Appareils Num riques NMB 003 dict e par le ministre des Communications If you have purchased this product under a United States Government contract it shall be subject to restrictions as set forth in subparagraph c 1 ii of Defense Federal Acquisitions Regulations DFARs Section 252 227 7013 for Department of Defense contracts and as set forth in Federal Acquisitions Regulations FARs Section 52 227 19 for civilian agency contracts or any successor regulations If further government regulations apply it is your responsibility to ensure compliance w
8. USB modem signal strength the network and more Once the program runs a diagnostics check it can recommend possible solutions 72 Section 2D Troubleshooting Tips Accessing Diagnostics Select Menu gt Device Info amp Diagnostics from the Sprint Connection Manager software interface About Device Info amp Diagnostics The Device Info amp Diagnostics dialog box allows you to select a number of ways to troubleshoot or obtain more information about your Sprint Mobile Broadband USB modem The tests automatically run when the window opens To view your system parameters including installed files Click the System Information button Information obtained from the System Information sections can be used to create a report which can be saved and then sent via email to a Sprint Customer Service representative to help them in troubleshooting your notebook Section 2D Troubleshooting Tips 73 74 y rint Sp 76 Section 3A Web Access In This Section Web FAQs This section provides information on accessing the Web with your USB modem and how to personalize your Internet services It also provides you with a list of frequently asked questions FAQs Section 3A Web Access 77 Web Accessing the Web To access the Web 1 Start Sprint Connection Manager by double clicking the icon on your desktop Click GO to launch your data connection 3 Once your data connection is established you ma
9. accessed by you or anyone on your account We strongly recommend you monitor data usage by children minors Data Content from third parties may also harm your Device or its software To protect our network Services or for other reasons we may place restrictions on accessing certain Data Content such as certain Web sites applications etc impose separate charges limit throughput or the amount of data you can transfer or otherwise limit or terminate Services If we provide you Section 5B Terms and Conditions 107 storage for Data Content you have purchased we may delete the Data Content with notice or place restrictions limits on the use of storage areas You may not be able to make or receive voice calls while using data Services Specific Terms amp Restrictions On Using Data Services In addition to the rules for using all of our other Services unless specifically authorized by us you can t use our data Services 1 to stream movies music videos or any other Data Content 2 with server devices or host computer applications or other systems that drive continuous heavy traffic or data sessions 3 for voice over IP 4 as a substitute or backup for private lines or frame relay connections or 5 in any way that adversely impacts our network or Service levels If your Services include unlimited Web or data access you also can t use your Device as a modem for computers or other equipment unless we identify the Service
10. date of termination and you won t receive a credit or refund for any unused Services Except as provided above you must also pay us an Early Termination Fee for each line of Service that you terminate early Credit Checks amp Credit Information We agree to provide you Services on the condition you have and maintain satisfactory credit according to our standards and policies You agree to provide information we may request or complete any applications we may provide you to facilitate our review We rely on the credit information you furnish credit bureau reports or other data available from commercial credit reference services and other information such as payment history with us to determine whether to provide or continue to provide you Services The Services we offer you can vary based on your credit history We may at any time based on your credit history withdraw or change Services or place limits or conditions on the use of our Services You agree to provide us updated credit information upon request We may provide your payment history and other account billing charge information to any credit reporting agency or industry clearinghouse Account Spending Limits ASL An ASL is a temporary or permanent limit typically based on credit history payment history or to prevent fraud we place on the amount of unpaid charges you can accumulate on your account regardless of when payment on those charges is due We reserve the
11. for a claim under this warranty shall be limited to the repair or replacement at Novatel Wireless option of defective or non conforming materials parts or components The foregoing warranties do not extend to I non conformities defects or errors in the Products due to accident abuse misuse or negligent use of the Products or use in other than a normal and customary manner environmental conditions not conforming to Novatel Wireless specification of failure to follow prescribed installation operating and maintenance procedures 11 defects errors or nonconformity s in the Product due to modifications alterations additions or changes not made in accordance with Novatel Wireless specifications or authorized by Novatel Wireless III normal wear and tear IV damage caused by force of nature or act of any third person V shipping damage VI service or repair of Product by the purchaser without prior written consent from Novatel Wireless VII products designated by Novatel Wireless as beta site test samples experimental developmental reproduction sample incomplete or out of specification Products or VIII returned products if the original identification marks have been removed or altered 120 Section 5B Terms and Conditions Index Numerics 1xEV DO network 4 A Activation Wizard 25 Alert Log 46 72 B Bandwidth Optimization 51 CDMA Networks 4 Close Button 35 Connection History 46 71 Connec
12. or Device you have selected as specifically intended for that purpose for example with phone as modem plans connection cards wireless routers etc Activation amp Miscellaneous Charges Based on our Policies we may charge activation prepayment reactivation program or other fees to establish or maintain Services Certain transactions may also be subject to a charge for example convenience payment changing phone numbers handset upgrades etc You will be provided notice of these types of fees before we complete the requested transaction Account amp Service Charges Pro rating Unused Minutes You are responsible for all charges associated with your account and the Services on your account no matter who uses the Services Charges include but are not limited to the monthly recurring charges usage charges taxes surcharges and fees associated with your Services These charges are described or 108 Section 5B Terms and Conditions referred to during the sales transaction in our marketing materials and in confirmation materials we may send to you How We Calculate Your Charges For Billing Purposes Regular Voice Calls We round up partial minutes of use to the next full minute Time starts when you press Talk or your Device connects to the network and stops when you press End or the network connection otherwise breaks You re charged for all calls that connect even to answering machines You won
13. the CD start up menu appears use the exit option in the lower left corner of the screen to exit the menu Right click Novatel Wireless Expedite EV DO Modem Click the Properties button Click the Driver tab Click the Update Driver button to launch the Update Device Driver Wizard Click Next Select Display a list of known drivers for this device so that can choose a specific driver and click Next Enter C Program Files Novatel Wireless Sprint Sprint Mobile Broadband Drivers Click OK If the Digital Signature Not Found window is displayed click Yes Click Finish Repeat steps 6 12 as prompted If you are prompted to restart your computer click Yes Otherwise restart your computer from the Start menu You must restart your computer to complete the driver installation The correct driver should then be installed Windows XP To verify that the correct driver is installed 1 2 66 Uninstall the existing driver Install the Windows XP driver from the Sprint Mobile Broadband USB modem installation CD Section 2D Troubleshooting Tips To uninstall the existing driver Open the Control Panel by selecting Start gt Control Panel If Pick a Category is displayed select Switch to Classic View Double click the System icon Click the Hardware tab Click the Device Manager button On Pp wn P Locate the Sprint Mobile Broadband USB modem entries by pn using the si
14. to further improve your experience with image and data optimization in an easy to use visual interface If this option is available you may place a check mark in the check box to add Bytemobile Optimization 4 Skip to step 7 if you did not check the Bytemobile Optimization Client option from the Sprint Connection Manager installation screen see Note above 5 Ifyou chose to install the Bytemobile Optimization Client the Installshield Wizard and ByteMobile Optimization Welcome window appear Click Next and wait a few moments for the software to install Now click Finish to complete installation of Bytemobile 7 Click Restart or Finish to complete installation of the Sprint Connection Manager software Once the installation procedure is complete and you have rebooted your computer either automatically or manually launch Sprint Connection Manager by clicking on the Sprint Mobile Broadband Novatel Wireless desktop icon S Sprint Mobile Broadband Novatel Wireless 8 Sprint Connection Manager starts and the Insert your device dialog appears Do not connect the device until instructed to do so by Sprint Connection Manager software Section 2A Installing the Sprint Mobile Broadband USB Modem 19 9 10 11 12 13 14 Insert the USB connector into your computer s USB port See page 22 for complete instructions on proper insertion and removal Sprint Connection Manager will check
15. to ensure you have the latest firmware installed If there is a new firmware release for the software the Firmware Update pop up dialog will appear See Firmware Updates in this section beginning on page 21 Please wait a few moments while Windows automatically installs the necessary drivers for this device A series of Found New Hardware messages appear and the Found New Hardware Wizard launches If your USB modem has not been activated the Activation Wizard automatically launches and guides you through the activation process For account activation information see Section 1B Getting Started With Your Sprint Mobile Broadband USB Modem beginning on page 11 Windows detects the new hardware Sprint Mobile Broadband USB modem and installs the necessary drivers The Add New Hardware Wizard or Found New Hardware Wizard launches depending on your operating system For additional information about driver installation see Reinstalling the Sprint Mobile Broadband USB Modem Driver on page 64 Follow the prompts to allow the wizard to install the drivers Click OK when you are notified that the installation is complete On completion of this step the Sprint Connection Manager software and the Sprint Mobile Broadband USB modem driver are installed and you can proceed to activate your USB modem 20 Section 2A Installing the Sprint Mobile Broadband USB Modem if it has not already been activated See Act
16. will detect the device and automatically install the necessary device drivers A driver is software that forms the interface between a device such as the Sprint Mobile Broadband USB modem and the operating system on your computer 3 Launch the Sprint Connection Manager software application 4 Activate your Sprint Mobile Broadband USB modem and Sprint account unless the device was preactivated If your device has not previously been activated the Activation Wizard will automatically launch and guide you through the process 16 Section 2A Installing the Sprint Mobile Broadband USB Modem System Requirements The Sprint Mobile Broadband USB modem is supported on the following operating systems e Windows 2000 e Windows XP To install and run the Sprint Mobile Broadband USB modem and accompanying software your system requires these minimum resources CPU Pentium 166 MHz or higher Interface USB port Communications 2 available one modem and Ports one serial Optical Drive CD ROM 1 0 Resources 1 IRQ 4096 bytes I O space Memory 32 MB Disk Space 14 MB Section 2A Installing the Sprint Mobile Broadband USB Modem 17 Installing the Sprint Connection Manager Software Follow the instructions below to install the Sprint Connection Manager software from the installation CD This process requires you to restart your computer at the end of the installation therefore we recommend
17. Connection Manager Software 39 LED Overview Your Sprint Mobile Broadband USB modem by Novatel Wireless Ovation U720 has two LED lights located near the antenna of the device The lights operate as follows LED Behavior Indicates Off no light The device has no power The device may not be completely inserted into the computer Green solid The device is powered but is not transmitting or receiving data Green blinking slowly The device is powered and is searching for the network Green intermittent blinking The device is powered connected and is sending or receiving data 40 Section 2B Sprint Connection Manager Software System Tray Icons The Sprint Connection Manager software displays an icon in the system tray in the lower right portion of the display screen on your computer The system tray icon indicates your connection status System Tray Icons Icon Meaning Connecting Sprint Mobile Broadband USB modem ready o for connection or currently making a connection Connected Connection established to the network and G data transfer in process ES Dormant Connection established but no data transfer taking place gt Disconnected Sprint Connection Manager running but no connection in progress m Error Sprint Connection Manager has encountered a idl hardware failure in your computer s device or another error while attemp
18. Connection Manager software allows you to manage the device s actions and monitor your connections The driver software establishes the interface between the USB modem and your Windows operating system With Novatel Wireless Inc Wireless Connections Network Adapter NDIS you can expand your high speed broadband wireless connection from the Internet to your corporate email and network taking advantage of 1xEVDO speeds This customizable feature enables an always on connectivity experience like an Ethernet card The Bytemobile Optimization Client allows you to enjoy increased speeds and enhanced graphics to further improve your experience with image and data optimization in an easy to use visual interface 12 Section 1B Getting Started The software must be installed before you insert the Sprint Mobile Broadband USB modem for the first time Detailed instructions are provided starting on page 18 Activating and Using Sprint Service Before using your Sprint Mobile Broadband USB modem you must first set up your Sprint wireless network account Call Sprint Customer Service e Ifyou will be using your Sprint Mobile Broadband USB modem primarily for business purposes call 1 888 788 4727 e If your device is intended primarily for personal use call 1 888 715 4588 You should have the following information available e Your billing address Your Social Security number or Tax ID number Your driver s license number Your
19. Federal Programs Cost Recovery Federal Wireless Number Pooling and Portability and gross receipts charges We will make efforts to provide you notice of any changes to Surcharges in a manner consistent with this Agreement see Providing Notice Under This Agreement paragraph However since most Surcharges are based on amounts set by the government or based on government formulas it will not always be possible to provide advance notice of new Surcharges or changes in the amount of existing Surcharges Information on Surcharges is provided during the sales transaction and is available at our Web site Disputing Charges You Must Still Pay Undisputed Charges Any dispute to a charge on your bill must be made within 60 days of the date of the bill that initially contained the charge Disputes can only be made by calling or writing us as directed on your invoice or elsewhere You accept all charges not properly disputed within the above time period undisputed charges must still be paid as stated on your bill Protecting Our Network amp Services We can take any action to 1 protect our network our rights and interests or the rights of others or 2 optimize or improve the overall use of our network and Services Some of these actions may interrupt or prevent legitimate communications and usage for example message filtering blocking software to prevent SPAM or viruses limiting throughput limiting access to certain Web sit
20. Installing the Sprint Mobile Broadband USB Modem 4 Click Next when you are asked for your device s ESN electronic serial number A third window will appear which displays your device s ESN in the top field 5 Carefully repeat the ESN to the Sprint Customer Service representative You will be given an activation code 6 Enter the activation code into the bottom field of the window and click Next to continue to the next window 7 Once the Sprint Customer Service representative has given you your device s phone number also called MDN and MSID IMSI_S numbers enter them in the top and bottom fields and click Next to continue 8 Aconfirmation screen appears Verify that your phone number MDN and MSID IMSI_S are correct Be sure to write these numbers down for future reference Click Yes to continue 9 You have now successfully completed the activation process Click Finish to exit the Sprint Activation Wizard You may manually access the Activation Wizard from the Sprint Connection Manager submenu See Sprint Mobile Broadband Novatel Wireless settings on page 58 On completion of this step your USB modem is ready for use Section 2B Sprint Connection Manager Software beginning on page 29 explains how to use the Sprint Connection Manager software to manage and monitor your connections Section 2A Installing the Sprint Mobile Broadband USB Modem 27 28 Section 2B Sprint Connection Manage
21. LACEMENT PRODUCTS AND SERVICES DISPUTE RESOLUTION We Agree To First Contact Each Other With Any Disputes We each agree to first contact each other with any disputes and provide a written description of the problem all relevant documents information and the proposed resolution You agree to contact us with disputes by calling or writing us as instructed on your invoice We will contact you by letter to your billing address or on your Device Instead Of Suing In Court We Each Agree To Arbitrate Disputes We each agree to finally settle all disputes as defined and subject to any specific exceptions below only by arbitration In arbitration there s no judge or jury and review is limited However just as a court would the arbitrator must honor the terms and limitations in the Agreement and can award the same damages and relief including any attorney s fees authorized by law The arbitrator s decision and award is final and binding with some exceptions under the Federal Arbitration Act FAA and judgment on the award may be entered in any court with jurisdiction We each also agree as follows 1 Disputes are any claims or controversies against each other related in any way to our Services or the Agreement INCLUDING but not limited to coverage Devices privacy or advertising even if it arises after Services have terminated this includes claims you bring against our employees agents affiliates or other rep
22. Manager connect to only 1xRTT networks When you apply this option the next time you make a connection Sprint Connection Manager will search for only 1xRTT networks If the signal strength is too weak and you are unable to connect using 1xRTT in the 1900 MHz frequency or if your connection fails due to this selection disable the setting Applying your Mode Preference 1 Click OK or Apply on the Settings dialog box to reset your device When you apply your service preference the following dialog will appear Service setting was changed successfully Please wait while the modem is reset for the changes to take effect 2 Click OK to close the dialog box When the modem is reset the Go button will be visible and the Sprint Connection Manager user interface will display Disconnected This may take a moment Roaming Preference The Roaming section is used to change your roaming preference Your coverage area and billing charges depend upon your service and the type of account you have There may be surcharges for roaming service that vary based on whether you are in a preferred roaming area or a non preferred roaming area If there is no roaming agreement between Sprint and the local carrier you may be unable to complete calls in a non preferred zone Section 2C Menu Options 55 The Roaming section gives you the following options to choose from e Sprint Directs the Sprint Mobile Broadband USB modem not to
23. N Sprint Y Sprint Mobile Broadband USB Modem by Novatel Wireless Ovation U720 www sprint com O 2007 Sprint Nextel All rights reserved SPRINT and other trademarks are trademarks of Sprint Nextel Part No 90024008 Rev 2 0 Table of Contents Welcome to Sprint cece cece cece cece ees i Introduction cc cece cece cee cee eeeeeeees ii Section 1 Sprint Mobile Broadband USB Modem Basics 1 1A Introducing the Sprint Mobile Broadband USB Modem 3 Your Sprint Mobile Broadband USB Modem 4 CDMA Networks Package Contents About This Guide Section 2 Installing the Sprint Mobile Broadband USB Modem secicococinonensnninoc 0000 se nern 9 2A Getting Started With Your Sprint Mobile Broadband USB Modem 2222sseenenneneneenennenenen 11 Getting Started nun sun 12 The Sprint Mobile Broadband USB Modem Software 12 Activating and Using Sprint Service 00 13 Care and Maintenance 000 cece cece eee e eee e eens 14 2B Installing the Sprint Mobile Broadband USB Modem 15 Getting Started coronan nr 40a tes 16 Installing the Sprint Connection Manager Software 13 Inserting and Removing the Sprint Mobile Broadband USB Modem prere EEE EE AREA EENE NARAS rr 22 Activating Your Sprint Mobile Broadband USB Modem 25 2C Sprint Connection Manager Software 29 The Sprint Connection Manager Software Window 32 LED Overvie
24. RL Preferred Roaming List which specifies the radio frequency channels that the USB modem is permitted to use e The device s designed capabilities and coverage e Various communication and device tests and results To access the Device Info amp Diagnostics menu Select Menu gt Device Info amp Diagnostics To view information about your system including installed files Click the System Information button Section 2C Menu Options 47 Information obtained from the System Information sections can be used to create a report which can be saved and then sent via email to a Sprint Customer Service representative to help them in troubleshooting your notebook Software Updates From time to time Sprint may release updates for your Sprint Connection Manager software These updates may add new features or improve the network performance This menu option allows you to check for any posted updates or to set up an automatic monthly check for updates To check for software updates Select Menu gt Software Updates gt Check Now To enable or disable automatic monthly checks Select Menu gt Software Updates gt Check for updates once a month A check mark next to the option indicates that it is enabled Click OK to save changes and exit the Software Updates dialog box Links During an active data connection this menu option provides a hyperlink to the Sprint Web site To access this link select Menu gt
25. Sprint Mobile Broadband USB modem s ESN electronic serial number The ESN is printed on the device s label and can also be displayed during the installation process e Apenand paper to write down your account information During this call Sprint Customer Service will help you select your service plan and guide you through the activation process They will also provide you with the following important account information e Your device s Activation Code e Your device s phone number e Your device s Lock Code Section 1B Getting Started 13 You can use the Lock Code feature to prevent others from using your account should your Sprint Mobile Broadband USB modem be lost or stolen See page 58 for instructions on using this feature Unless your device has been preactivated the Sprint Connection Manager software application will automatically detect that no account has been configured when you run it for the first time The Sprint Activation Wizard will then launch and guide you through the activation and configuration process Care and Maintenance 14 As with any electronic device the Sprint Mobile Broadband USB modem must be handled with care to ensure reliable operation Follow these guidelines while using and storing the USB modem Do not apply adhesive labels to the USB modem They may cause the device to become jammed inside the USB port The USB connector should fit easily into your USB port Forcing th
26. The Change User Lock Code window appears Running the Activation Wizard resets the lock code to the last four digits of the most recently activated phone number Enter your new four digit lock code into the dialog box Re enter your new lock code Select a lock status Unlock to leave the USB modem unlocked Lock to enable the lock code feature immediately np y 60 Section 2C Menu Options Section 2D Troubleshooting Tips In This Section Problem Causes and Suggestions Reinstalling the Sprint Mobile Broadband USB Modem Driver Resolving Resource Conflicts Additional Troubleshooting Tools This section provides assistance in diagnosing and solving many common problems you may experience while using your Sprint Mobile Broadband USB modem and Sprint Connection Manager software with your computer Section 2D Troubleshooting Tips 61 Problem Causes and Suggestions When properly installed the Sprint Mobile Broadband USB modem is a highly reliable product Most problems are caused by one of these issues e The wrong driver has been installed e System resources required by the USB modem are being used by other devices e Network coverage is not available either because you are outside the network or because of an account or network problem This section describes how to diagnose and solve these and other problems If after reading this section you are unable to resolve a problem please visit
27. You can t use our Services a to transmit content messages that are or in any manner that is illegal fraudulent threatening abusive defamatory or obscene b in a way that could cause damage or adversely affect our customers reputation network property or Services c to communicate any unsolicited commercial voice text SMS or other message d to infringe on the copyright of another or upload or transmit any virus worm or malicious code or e in any way prohibited by the terms of our Services the Agreement or our Policies Your Device Number amp E mail Address Caller ID We don t manufacture any Device we might sell to you or that is associated with our Services and we aren t responsible for any defects acts or omissions of the manufacturer The only warranties on your Device are the limited warranties given to you by the manufacturer directly or that we pass through Your Device is Section 5B Terms and Conditions 105 designed exclusively for use on our network and in other coverage areas we make available to you It will not accept wireless service from another carrier Except for any legal right you may have to port transfer your phone number to another carrier you have no and cannot gain any for example through publication use etc proprietary ownership or other rights to any phone number identification number e mail address or other identifier we assign to you your Device or your ac
28. able files are not reliable predictors of actual usage Your bill won t separately list the number of KB attributed to a specific action data session Your Bill Your bill provides you notice of your charges It reflects monthly recurring charges usually billed one bill cycle in advance and usage transaction specific charges usually billed in the bill cycle in which they re incurred Some usage charges such as those that depend on usage information from a third party may be billed in subsequent bill cycles and result in higher than expected charges for that month Bill cycles and dates may change from time to time Your bill may 110 Section 5B Terms and Conditions also include other important notices for example changes to this Agreement to your Service legal notices etc Your paper bill may not include individual call detail Your call detail is available online Paper bills with call detail may be subject to an additional charge If you choose internet billing you will not receive paper bills Your Payments Late Fees Payment is due in full as stated on your bill If we do not receive payment in full by the date specified on your bill a late payment charge which may be charged at the highest rate permissible by law may be applied to the total unpaid balance We may also charge you any costs we pay to a collection agency to collect unpaid balances from you If we bill you for amounts on behalf of a third party payme
29. age 25 e Change User Lock This option enables you to change and customize your User Lock Code See below for more information on using your User Lock Code User Lock Code The Lock Code feature can be used to prevent others from using your USB modem and your account When the lock code is enabled the message area will display Device Locked and the lock icon will appear in the indicator area While the USB modem is in lock mode you may not launch a data session without first entering your four digit lock code The default lock code is the last four digits of your Sprint 58 Section 2C Menu Options Mobile Broadband USB modem phone number See the Tip on page 60 To enable the lock feature 1 Click the Locked Unlocked Icon located in the Detail Drawer of the Sprint Connection Manager interface 2 The Enter User Lock Code window appears To prevent accidental locking of your modem the user lock key is required to lock and unlock your wireless modem 3 Enter your lock code and click OK Section 2C Menu Options 59 Your default lock code is the last four digits of your USB modem s phone number If you can t recall your USB modem s phone number go to Menu gt Device Info and Diagnostics or call Sprint Customer Service at 1 888 211 4727 To change your lock code 1 Select Menu gt Settings gt Sprint Mobile Broadband Novatel Wireless 2 Click the Change User Lock button
30. ant to accept the Agreement don t do any of these things Term Commitments amp Early Termination Fees Many of the Services for example rate plans and Device discounts that we offer require you to maintain certain Services with us for a minimum term usually 1 or 2 years Term Commitment You will be charged a fee Early Termination Fee for Section 5B Terms and Conditions 101 each line of Service that you terminate early i e prior to satisfying the Term Commitment or for each line of Service that we terminate early for good reason for example violating the payment or other terms of the Agreement Early Termination Fees are a part of our rates Your exact Term Commitment and Early Termination Fee may vary based on the Services you select and will be disclosed to you during the sales transaction Carefully review any Term Commitment and Early Termination Fee requirements prior to selecting Services After you have satisfied your Term Commitment your Services continue on a month to month basis without any Early Termination Fee unless you agree to extend your Term Commitment or agree to a new Term Commitment for example by accepting a new rate plan or upgrading your Device As explained directly below there are instances when you will not be responsible for an Early Termination Fee for terminating Services early When You Don t Have To Pay An Early Termination Fee You aren t responsible for paying an Ear
31. ardware Specifications oooooccccccooccccccccccc oo 86 Miscellaneous 0 00 c cece cece cece tiege Enn 87 4B Regulatory Information oo o oooooo o 89 Regulatory Notices ereire ccc cece eee eee 90 Section 5 Safety and Terms amp Conditions 93 5A Safety and Notices 0 cece eee cence eee 95 Important Notice 0 e ccc eee eee eens 96 Safety and Hazards ccc cece eee cece ee eee 97 5B Terms and Conditions o ooooocommmmom 99 Subscriber Agreement General Terms and Conditions of Service 100 Novatel Wireless Limited Warranty and Liability 120 Welcome to Sprint We are committed to bringing you the best wireless technology available and we built our network right from the start so no matter where you are on the network all your services will work the same When it comes to mobile connectivity the Sprint Mobile Broadband USB modem offers more freedom than ever before No wires no cables just access to your data when you need it The power of the Internet and company data is truly at your fingertips This guide will familiarize you with our technology and with your new Sprint Mobile Broadband USB modem and Sprint Connection Manager software through simple easy to follow instructions Welcome and thank you for choosing Sprint Introduction This User Guide introduces you to Sprint service and all the featur
32. ble Network Adapter mode at any time by deselecting the Enable Network Adapter NDIS check box from this menu See below for more information about enabling NDIS Novatel Wireless Network Adapter NDIS Enabling the Novatel Wireless Network Adapter enables always on connectivity like an Ethernet card and eliminates the need to use the Sprint Connection Manager software As soon as the USB connector is inserted into your USB port the device connects to the network automatically The connection is also reestablished automatically coming out of hibernate and standby modes To enable the Novatel Wireless Network Adapter 1 Disconnect the Sprint Mobile Broadband USB modem from the Sprint network If you are connected to the network the Enable Network Adapter NDIS check box will be disabled Section 2C Menu Options 53 2 Access Menu gt Settings gt Sprint Mobile Broadband Novatel Wireless 3 Place a check mark in the check box designated Enable Network Adapter NDIS click Apply and then click OK The first time you enable the Network Adapter NDIS mode Windows will automatically install the network drivers for the Sprint Mobile Broadband USB modem Novatel Wireless EV DO Network Adapter Once Windows detects the new hardware a Found New Hardware pop up message will appear in your system tray followed by the Ready to Use message Your USB modem must be activated with Sprint and you must be w
33. bytes and megabytes not in minutes time 1024 bytes equals 1 kilobyte KB and 1024 KB equals 1 Section 5B Terms and Conditions 109 megabyte Bytes are rounded up to kilobytes so you will be charged at least 1 KB for each data usage session data session Rounding occurs at the end of each data session and sometimes during a data session Depending on your data Services usage may be charged against an allowance or on a fixed price per KB If you are charged on a fixed price per KB any fractional cents will be rounded up to the next cent You are charged for all data directed to your Device s internet address including data sessions you did not initiate and for incomplete transfers As long as your Device is connected to our data network you may incur data charges Examples of data you will be charged for includes the size of a requested file or Data Content game ringer etc Web page graphics logos pictures banners advertisement etc additional data used in accessing transporting and routing the file on our network data from partial or interrupted downloads re sent data and data associated with unsuccessful attempts to reach Web sites or use applications These data charges are in addition to any charges for the Data Content itself game ringer etc Data used and charged to you will vary widely even between identical actions or data sessions Estimates of data usage for example the size of download
34. c Additional terms will also apply if you activate Services as part of a bundle with another company s services for example cable services home phone services etc The additional terms for bundled Services may either modify or replace certain provisions in these Ts amp Cs including terms relating to activation invoicing payment and disputing charges Also a different dispute resolution provision may apply to services provided by another company the dispute resolution provisions in this Agreement still apply to our Services You will be provided details on any additional terms with your selection of any bundled Service Our Policies Services are subject to our business policies practices and procedures Policies including but not limited to our Privacy Policy and Acceptable Use Policy and Visitor Agreement both available at our Web site You agree to all of our Policies when you use our Services Our Policies are subject to change at anytime with or without notice When You Accept The Agreement You must have the legal capacity to accept the Agreement You accept the Agreement when you do any of the following a sign a contract with us on paper or electronically b accept Agreement through an oral or electronic statement c attempt to or in any way use the Services d pay for the Services or e open any package or start any program that says you are accepting the Agreement when doing so If you don t w
35. can significantly impact the ability to access your Device s location information and use of location sensitive services The terms and conditions of any location sensitive service that you purchase from us may provide more information about how location information is used and disclosed Use of some of location sensitive services may require network coverage If any Device on your account uses a location sensitive service you the account holder must clearly and regularly notify the actual user of your Device that their location may be tracked or discovered For additional information on location sensitive services see our Privacy Policy at our Web site Section 5B Terms and Conditions 113 911 Or Other Emergency Calls Public Safety Officials advise that when making 911 or other emergency calls you should always be prepared to provide your location information Unlike traditional whirling phones depending on a number of factors e g whether your Device is GPS enabled where you are whether local emergency service providers have upgraded their equipment etc 911 operators may not know your phone number your location or the location of your Device In certain circumstances an emergency call may be routed to a state patrol dispatcher or alternative location set by local emergency service providers Enhanced 911 service E911 where enabled by local emergency authorities uses GPS technology to provide location information E
36. cator area icons and explains the significance of each icon Indicator Area Icons Icon Meaning The Signal Strength indicator uses bars to show the strength of the radio signal The number of bars increases up to a maximum of six as the signal strength increases Note This icon is displayed only when data services are available When no bars are shown no connection is possible for one of the following reasons e You are outside of the Nationwide Sprint Network service area The signal strength is too weak e Anetwork problem is preventing the Sprint Mobile Broadband USB modem from obtaining service The Transmit Receive icon lets you know that a Sprint data connection is active The Optimization image compression software is active The CDMA 1xEVDO icon appears when CDMA 1xEVDO service is available and active The Roaming indicator lets you know that you have roamed from a Sprint Network to a roaming partner s system Section 2B Sprint Connection Manager Software The GO Button The GO button is used to establish and cancel a connection The text on the button changes during different connection stages GO Ready to establish a connection Click the button to start a connection Stop Once a connection is established the Go button changes to read Stop A connection is being established or is already established Click the button to cancel or disconnect Section 2B Sprint
37. ce errors Page 46 or failures by date time alert connection name and type Connection View information on data Page 46 History connections by date time type and duration Device Info amp View detailed information about Page 47 Diagnostics the Sprint Mobile Broadband USB modem software and connections Software Check for posted updatestothe Page 48 Updates Sprint Connection Manager software or configure to automatically check for updates Links When connected to the Sprint Page 48 National Network provides a link to the Sprint Web site Help Open the Sprint Connection Page 48 Manager Help file About Sprint View the opening Sprint Page 49 Mobile Connection Manager software Broadband identification screen Settings Configure the Sprint Connection Page 49 Manager software to best suit your needs and preferences Exit Close the Sprint Connection Page 24 Section 2C Menu Options 45 Menu Item Details Alert Log The Alert Log provides a record of all alerts that have been generated while establishing and maintaining your connections and settings You can use the Alert Log to help isolate and resolve connection issues To display the Alert Log Select Menu gt Alert Log To clear the Alert Log 1 From the Alert Log window click Clear 2 You will see a prompt Clear all entries from the Alert Log Click Yes to delete all records Click No to cancel Connection History The Connection History
38. count We ll notify you if we decide to change or reassign them Porting Transferring Phone Numbers We don t guarantee that number transfers to or from us will be successful If you authorize another carrier to transfer a number away from us that is considered a request by you to us to terminate all of the Services associated with that number You re responsible for all charges billed or incurred prior to deactivation and for any applicable Early Termination Fees Coverage Where Your Device Will Work Our coverage maps are available at our stores and at our Web site The specific network coverage you get will depend on the radio transmissions your Device can pick up and Services you ve chosen Our coverage maps provide high level estimates of our coverage areas when using Services outdoors under optimal conditions Coverage isn t available everywhere Estimating wireless coverage and signal strength is not an exact science There are gaps in coverage within our estimated coverage areas that along with other factors both within and beyond our control network problems software signal strength your Device structures buildings weather geography topography etc may result in dropped and blocked connections slower data speeds or otherwise impact the quality of Service Services that rely on location information such as E911 and GPS navigation 106 Section 5B Terms and Conditions depend on your Device s ability to acquire
39. dialog maintains a record of your data connections You can choose whether to keep a record of your connection history by enabling or disabling this feature to suit your preference To enable or disable Connection History Select Menu gt Settings gt General gt Keep Connection History A check mark next to the option indicates that it is enabled To display the Connection History Select Menu gt Connection History For each message the Connection History displays e The date and time the connection was initiated e The phone number dialed for data connections The type of connection 46 Section 2C Menu Options The duration of the connection Deleting Records To delete all records in the Connection History 1 From the Connection History window click Clear 2 You will see a prompt Cear all entries from the Connection History Click Yes to delete all records Click No to cancel Device Info 8 Diagnostics The Device Info amp Diagnostics window displays detailed information about your Sprint Mobile Broadband USB modem Sprint Connection Manager software signal strength port configuration and more The information displayed in this window includes The manufacturer e The Sprint Mobile Broadband USB modem Your Sprint Mobile Broadband USB modem phone number The hardware version The version of firmware in use The Sprint Connection Manager software version and build The version of the P
40. e the following should occur The USB modem is powered as soon as you connect it to the computer s USB port The LED indicator on the device lights up blinks and turns solid green The Sprint Connection Manager software starts unless the auto launch feature has been disabled The Sprint Mobile Broadband USB modem also contains an antenna that can be used for better coverage this is an integral part of the device To use this feature flip open the device s antenna by gently gripping the top right side of the external cover with your forefinger Using the External USB Extension Cable To use the USB cable 1 Plug one end of the cable into the Sprint Mobile Broadband USB modem 2 Plug the other end into an available USB port on your computer 3 The device is powered as soon as the USB extension cable is connected to the appropriate USB port The LED indicator on the device will turn green 4 Launch Sprint Connection Manager and click Connect Section 2A Installing the Sprint Mobile Broadband USB Modem 23 Turning Off the Sprint Mobile Broadband USB Modem When the Sprint Mobile Broadband USB modem is connected to the computer it has power and is trying to communicate with the network To turn off the USB modem Sprint Connection Manager must be closed Removing the Sprint Mobile Broadband USB Modem 1 Close Sprint Connection Manager if it is running There are three ways to close the program
41. e device into a slot may damage the connector Protect the USB modem from liquids dust and excessive heat Store the USB modem in a safe place when not in use e Never force the USB connector in or out of your computer s USB port When using a laptop computer always remove the USB modem from the USB port to avoid any damage See page 22 for instructions on proper removal Section 1B Getting Started Section 2A Installing the Sprint Mobile Broadband USB Modem Getting Started Installing the Sprint Connection Manager Software Inserting and Removing the Sprint Mobile Broadband USB Modem Activating Your Sprint Mobile Broadband USB Modem This section guides you through the steps necessary to install your Sprint Mobile Broadband USB modem and make it operational on your computer Section 2A Installing the Sprint Mobile Broadband USB Modem 15 Getting Started Before you can use your Sprint Mobile Broadband USB modem you must 1 Install the Sprint Connection Manager software located on the installation CD onto your computer Before installing your new software delete or uninstall any previously existing modem or dialer software from your system Do not connect the device to your computer until you have installed the Sprint Connection Manager software onto your computer or until instructed to do so by the installation CD 2 Connect the USB modem to your computer s USB port Windows
42. em per second Mbps on the downlink and up to 1 8 Mbps on the uplink on EV DO Rev A networks The Sprint Mobile Broadband USB modem provides average download speeds in EV DO Rev A coverage areas of 600 1400 kilobits per second kbps and average upload speeds of 350 500 kbps Average download speeds outside the EV DO Rev A coverage area are 400 700 Kbps with average upload speeds of 50 70 Kbps More information about CDMA networks is available on the CDMA Development Group Web site www cdg org USB EVDO Modem A USB modem EVDO device is a revolutionary new way to access the Internet while delivering the most advanced multimedia streaming services and connectivity Almost every laptop and desktop has a USB port so this provides you with the ability to easily move your Sprint Mobile Broadband USB modem from platform to platform laptop or desktop During Sprint connections the Sprint Mobile Broadband USB modem is a true USB EVDO modem functioning just like the modems familiar to most business computer users It has an advanced dual band diversity antenna system design that incorporates an external flip antenna maximizing data speed performance and allows for stronger network signal reception Once installed and configured for NDIS mode the USB modem connects instantly to the CDMA network with just a few mouse clicks To surf the Web you simply connect the USB modem to a USB port click a few buttons and launch y
43. em icon Click the Hardware tab Click the Device Manager button Locate the device that you want to disable If you want to disable an internal modem expand the Modem tree by clicking the sign to its left Ifyou want to disable an infrared device expand the Infrared Devices tree by clicking the sign to its left Section 2D Troubleshooting Tips If you want to disable a network card expand the a Network Adapters tree by clicking the sign to its left 6 Right click the device you want to disable choose Disable from the pop up menu that appears and click OK Additional Troubleshooting Tools Connection History Connection History provides you with a detailed record of the connections established using your Sprint Mobile Broadband USB modem Since Connection History allows you to sort records by connection name you can easily distinguish between personal and business usage You can also save any of the messages on the Connection History screen to a log file that you can print out for your record Accessing Connection History Select Menu gt Connection History from the Sprint Connection Manager software interface About Connection History The Connection History window displays a table with three columns Date Time Type and Duration You can select entries by using the arrow keys or your mouse Selected entries are highlighted By default no entry is selected Click the Clear butto
44. es applications or other Data Content etc For additional information on what we do to protect our customers network Services and 112 Section 5B Terms and Conditions equipment see our Acceptable Use Policy and Visitor Agreement at our Web site Your Privacy You agree to the terms of our Privacy Policy available at our Web site when you use our Services This policy may change from time to time so review this policy with regularity and care Among other things the policy includes important information on what information we collect about you how we use that information and with whom we share that information for example to provide you certain Services to protect our rights and interests to respond to legal process to facilitate a merger etc Also to ensure the quality of our Services and for other lawful purposes we may also monitor or record calls between us for example your conversations with our customer service or sales departments If you do not agree with the terms of our Privacy Policy do not purchase or use our Services Location Based Services Our network generally knows the location of your Device when it is outdoors and turned on By using various technologies to locate your Device we can provide enhanced emergency 911 services and optional location sensitive services provided by us or a third party Environmental factors such as structures buildings weather geography landscape and topography
45. es of your new Sprint Mobile Broadband USB modem The guide is divided into five sections Section 1 Sprint Mobile Broadband USB Modem Basics Section 2 Installing the Sprint Mobile Broadband USB Modem Section 3 Web Access Section 4 Technical Specifications and Regulatory Information Section 5 Safety and Terms amp Conditions Throughout this guide you ll find tips that highlight special shortcuts and timely reminders to help you make the most of your USB modem and wireless network service The Table of Contents and Index will also help you quickly locate specific information You ll get the most out of your new Sprint Mobile Broadband USB modem if you read each section However if you d like to get right to a specific feature you can go directly to that page Follow the instructions in that section and you ll be ready to use your USB modem in no time You can print out this guide to keep on hand or view it online If you re viewing it online simply click on a topic in the Table of Contents or on any page reference within a section to go directly to that topic y rint Sp Section 1A Introducing the Sprint Mobile Broadband USB Modem In This Section Your Sprint Mobile Broadband USB Modem CDMA Networks Package Contents About This Guide This section introduces the basic features and functions of your Sprint Mobile Broadband USB modem the materials included with your device and a
46. f you did not install the Bytemobile Optimization Client the Optimization option will not be available Once you install the Bytemobile Optimization Client this option will become available General To display the General settings options select Menu gt Settings gt General Then you can customize Sprint Connection Manager by selecting the following options e Play Sound Effects Select this check box to hear a clicking sound whenever an action is taken in Sprint Connection Manager e Always on Top When checked the Sprint Connection Manager window is displayed in front of all other open application windows even if another window is placed over the Sprint Connection Manager software window Start in System Tray Select this check box to have the Sprint Connection Manager interface visible on your screen regardless of which applications are open Keep Connection History When selected Sprint Connection Manager logs all connections in the connection history For details on Connection History see page 46 Launch when Windows Starts When selected Sprint Connection Manager opens automatically upon startup of your computer When finished click Apply and then OK to save changes and close the Settings dialog box 50 Section 2C Menu Options Optimization Bandwidth Optimization enhances the connection to your company s enterprise network it is a combination of data compression TCP IP optimiza
47. ftware Section 3 introduces Web access with your USB modem Section 4 provides electrical radio frequency and other specifications for the Sprint Mobile Broadband USB modem as well as regulatory notices concerning your Sprint Mobile Broadband USB modem e Section 5 provides important safety and liability information and includes the Terms and Conditions of use for the Sprint Mobile Broadband USB modem Section 1A Introducing the Sprint Mobile Broadband USB Modem 7 y rint Sp 10 Section 1B Getting Started With Your Sprint Mobile Broadband USB Modem In This Section Getting Started The Sprint Mobile Broadband USB Modem Software Activating and Using Sprint Service Care and Maintenance This section outlines the basics of getting started with your Sprint Mobile Broadband USB modem including installing the Sprint Connection Manager software and activating your account Section 1B Getting Started 11 Getting Started Before you can begin using your Sprint Mobile Broadband USB modem you must first 1 Install the Sprint Connection Manager software including the Sprint Mobile Broadband USB modem driver software 2 Activate your Sprint account unless the USB modem has been preactivated 3 Configure the Sprint Mobile Broadband USB modem to use your account The Sprint Mobile Broadband USB Modem Software The Sprint Mobile Broadband USB modem comes with the following software Sprint
48. ge Access Protocol a method for an email program to gain access to email and bulletin board messages stored on a mail server Limitation to Bandwidth Optimization include minimal improvements with email applications Email performance can be improved by working offline as much as possible dragging and dropping attachments to desktop folders rather than opening attachments directly from email Click Default if you want to return to the default settings Protocol Compression M SSL M SMTP M POPY3 M ETP M HTTP I IMAP Default Ww hen finished click Apply and then OK to save changes and close the Settings dialog box or click Cancel to undo any ch 52 anges Section 2C Menu Options Sprint Connection Manager Settings To customize your Sprint Mobile Broadband Novatel Wireless settings select Menu gt Settings gt Sprint connection name and then select from the following menu options e Always Show Welcome Screen Select this check box if you would like to have a welcome screen appear upon a successful connection to the network e Perform Pre Connect Tests Select this check box if you would like to see what may have caused a failure if Sprint Connection Manager was unable to connect e Enable Network Adapter NDIS Allows you to establish a Novatel Wireless 1xEV DO connection to connect to the network automatically without launching Sprint Connection Manager You can disable the Ena
49. gns to expand the listings For example to see all the installed modems click the sign to the left of Modems The device should have these driver entries listed in Device Manager The device driver should appear under Modems as Novatel Wireless Expedite EV DO Modem The device should appear under Network adapters as Novatel Wireless Expedite EV DO Network Adapter if Network Adapter NDIS is enabled The device should appear under Ports COM amp LPT as Novatel Wireless Expedite EV DO Status Port COM If the listings above do not appear identify the listing for the Sprint Mobile Broadband USB modem by unplugging the USB connector This causes the driver listing for the USB modem to disappear from the list Reinsert the USB modem again to cause the driver listing to reappear You can identify the entries for the Sprint Mobile Broadband USB modem by observing which entries are affected when you remove and replace the USB connector or by disabling Network Adapter NDIS See Novatel Wireless Network Adapter NDIS on page 53 7 Right click Novatel Wireless Expedite EV DO Modem 8 Select Uninstall from the pop up menu 9 Click OK to confirm the uninstall Section 2D Troubleshooting Tips 67 The Sprint Mobile Broadband USB modem listings should be removed Installing the Windows XP Sprint Mobile Broadband USB Modem Driver 1 6 Ifthe installation CD is not already in your CD ROM drive
50. ifications Miscellaneous This section outlines the environmental and technical specifications for your new Sprint Mobile Broadband USB modem Section AA Technical Specifications 83 Environmental Specifications Operating temperature 0 C to 55 C 32 F to 131 F Storage temperature 20 C to 65 C 4 F to 149 F Humidity 5 to 90 over operating temperature Vibration Stability 5 Hz to 500 Hz 0 1 octave second Drop 1 meter drop no damage fully operational Mechanical Specifications Dimensions W x D x H 38 mm x 17 mm x 87 mm Weight 52 grams Battery Pack N A LED Yes Antenna External Flip Up and Internal Mobile Receive Diversity Antenna 84 Section 4A Technical Specifications Software Specifications CDMA specification EVDO RevA Data service Support SMS IS 637 Currently not supported IOTA Support OTAPA IS 683A Support PRL preferred roaming list Support Authentication Support NAM 1 Mobile IP Support WNP wireless number portability Support Transmitter Specifications Type of multiplexing EVDO and 1xRTT Normal output power 7 10 dBm TX Max power 23 dBm Frequency range 1850 MHz to 1919 MHz Frequency stability Compliant with CDG1 Bandwidth 1 25 MHz Occupied bandwidth 1 25 MHz Modulation method O QPSK HPSK Waveform quality 944 Conducted spu
51. ils to detect a device the message Insert your Device is displayed In this state the GO button is unavailable to indicate it cannot be engaged The signal strength and image compression icons also are not visible Disconnected In this state the GO button is available and the signal strength icon is visible Click GO to make a connection 36 Section 2B Sprint Connection Manager Software Connecting In this state Sprint Connection Manager is attempting to make a connection During this action the display will progress from Connecting to Authenticating to Authenticated The signal strength icon is visible and the GO button changes to Stop If you attempt to establish a Sprint connection that requires a password a dialog box appears Enter the relevant information and click OK to continue the connection process To cancel the connection click Stop Connected Once the connection is established the message area displays Connected and the transfer receive icon is now visible For other messages see Settings on page 49 and Troubleshooting Tips on page 61 Section 2B Sprint Connection Manager Software 37 Indicator Area The indicator area displays icons that help you keep track of your signal strength and roaming status notify you when you receive messages and indicate whether certain options or features are enabled The table below lists the indi
52. ings gt Control Panel Double click the System icon Click the Hardware tab Click the Device Manager tab wp yw wn Locate the Sprint Mobile Broadband USB modem entries by using the signs to expand the listings For example to ayn see all the installed modems click the sign to the left of Modems The device should have these driver entries listed in Device Manager The device driver should appear under Modems as Novatel Wireless Expedite EV DO Modem The device should appear under Network adapters as Novatel Wireless Expedite EV DO Network Adapter if Network Adapter NDIS is enabled The device should appear under Ports COM amp LPT as Novatel Wireless Expedite EV DO Status Port COM If the listings above do not appear identify the listing for the Sprint Mobile Broadband USB modem by disconnecting the device This causes the driver listing for the device to disappear from the list Reconnect the device to cause the driver listing to reappear You can identify the entries for the Sprint Mobile Broadband USB modem by observing which entries are affected when you disconnect and reconnect the device or by disabling Network Adapter NDIS See Novatel Wireless Network Adapter NDIS on page 53 Section 2D Troubleshooting Tips 65 Updating the Driver 1 np WUN a 9 10 11 Ifthe installation CD is not already in your CD ROM drive insert it If
53. ith such regulations Section 4B Regulatory Information 91 92 y rint Sp 94 Section 5A Safety and Notices In This Section Important Notice Safety and Hazards This section outlines important liability and safety guidelines concerning your new Sprint Mobile Broadband USB modem Section 5A Safety and Notices 95 Important Notice Because of the nature of wireless communications transmission and reception of data can never be guaranteed Data may be delayed corrupted i e have errors or be totally lost Although significant delays or losses of data are rare when wireless devices such as the Sprint Mobile Broadband USB modem are used in a normal manner with a well constructed network they should not be used in situations where failure to transmit or receive data could result in damage of any kind to the user or any other party including but not limited to personal injury death or loss of property SPRINT SPECTRUM L P accepts no responsibility for damages of any kind resulting from delays or errors in data transmitted or received using the Sprint Mobile Broadband USB modem or for failure of the Sprint Mobile Broadband USB modem to transmit or receive such data 96 Section 5A Safety and Notices Safety and Hazards Do not operate the Sprint Mobile Broadband USB modem in areas where blasting is in progress where explosive atmospheres may be present near medical equipment life support equipment
54. ithin the Sprint coverage area for your device to work e You may now use your device in NDIS mode and experience automatic connectivity without launching Sprint Connection Manager Service Settings Mode The Mode section is used to set your connection preferences or service settings You can choose to connect to only 1xEV DO high speed or 1xRTT low speed wireless networks or you can let Sprint Connection Manager select your network connections The Mode section gives you the following options to choose from e Automatic Select the Automatic option if you would like to have Sprint Connection Manager select your connections By selecting this option Sprint Connection Manager will automatically select one of the wireless networks available in your area when you launch a connection e EVDO Only Select the EVDO Only option if you would like to have Sprint Connection Manager connect to only 1xEV DO networks You can disable EVDO Mode at any time if you are not connected to any network by selecting another option 54 Section 2C Menu Options Sprint Connection Manager will always try to connect to a Sprint CDMA 1xEV DO network first before attempting to connect to a 1xRTT network 1xEV DO networks always have priority If a 1xEV DO network is unavailable then Sprint Connection Manager will search for an available 1xRTT network 1xRTT Only Select the 1xRTT Only option if you would like to have Sprint Connection
55. ivating Your Sprint Mobile Broadband USB Modem on page 25 During this time the Sprint Connection Manager message area displays Updating Hardware and the Go button is disabled Firmware Updates The first time you attempt to connect your USB modem to your computer Sprint Connection Manager will check to ensure you have the latest firmware installed If Sprint Connection Manager detects that your USB modem needs to be updated a Firmware Update pop up dialog appears To update firmware 1 If you are using a laptop the AC power adapter must be plugged into your computer before proceeding 2 Click OK to launch the firmware update utility and update the firmware in your USB modem The software installation begins This process takes approximately five minutes You may stop the installation at any time by clicking Cancel Do not disconnect the device from your computer until the installation process is complete Failure to complete the process may result in serious errors 3 Once the firmware has been successfully downloaded a confirmation screen appears Click OK to return to the Sprint Connection Manager main user interface 4 When the firmware update is completed it will reset the USB modem Please wait a few minutes to initialize the USB modem from the Sprint network If the USB modem has not been activated it will automatically launch the Sprint Vision Activation Wizard Section 2A Installi
56. ly Termination Fee when terminating Services a provided on a month to month basis b consistent with our published trial period return policy or c in response to a materially adverse change we make to the Agreement as described directly below Our Right To Change The Agreement amp Your Related Rights We may change any part of the Agreement at any time including but not limited to rates charges how we calculate charges or your terms of Service We will provide you notice of material changes and may provide you notice of non material changes in a manner consistent with this Agreement see Providing Notice Under This Agreement paragraph Except as provided below if a change we make to the Agreement is material and has a material adverse effect on you you may terminate each line of Service 102 Section 5B Terms and Conditions materially affected without incurring an Early Termination Fee only if you a call us within 30 days after the effective date of the change and b specifically advise us that you wish to cancel Services because of a material change to the Agreement that we have made If you do not cancel Service within 30 days of the change an Early Termination Fee will apply if you terminate Services before the end of any applicable Term Commitment Our Right To Suspend Or Terminate Services We can without notice suspend or terminate any Service at any time for any reason including but not limited to
57. meone else b providing or failing to provide Services including but not limited to deficiencies or problems with a Device or network coverage for example dropped blocked interrupted calls messages etc c traffic or other accidents or any health related claims relating to our Services d Data Content or information accessed while using our Services e an interruption or failure in accessing or attempting to access emergency services from a Device including through 911 Enhanced 911 or otherwise f interrupted failed or inaccurate location information services g information or communication that is blocked by a spam filter or h things beyond our control including acts of God for example weather related phenomena fire earthquake hurricane etc riot strike war terrorism or government orders or acts You Agree Our Liability Is Limited No Consequential Damages TO THE EXTENT ALLOWED BY LAW OUR LIABILITY FOR MONETARY DAMAGES FOR ANY CLAIMS YOU MAY HAVE AGAINST US IS LIMITED TO NO MORE THAN THE PROPORTIONATE AMOUNT OF THE SERVICE CHARGES ATTRIBUTABLE TO THE AFFECTED PERIOD UNDER NO CIRCUMSTANCES ARE WE LIABLE FOR ANY INCIDENTAL CONSEQUENTIAL PUNITIVE OR SPECIAL DAMAGES OF ANY NATURE WHATSOEVER ARISING OUT OF OR RELATED TO PROVIDING OR FAILING TO PROVIDE SERVICES IN CONNECTION WITH A DEVICE INCLUDING BUT NOT LIMITED TO LOST PROFITS Section 5B Terms and Conditions 115 LOSS OF BUSINESS OR COST OF REP
58. n overview of the sections in this User Guide Section 1A Introducing the Sprint Mobile Broadband USB Modem 3 Your Sprint Mobile Broadband USB Modem Your Sprint Mobile Broadband USB modem connects to a USB port and functions as a wireless network EVDO device This device allows you to e Access your company network e Send and receive email e Access the Internet CDMA Networks The Sprint Mobile Broadband USB modem operates over a type of wireless network called CDMA Code Division Multiple Access This network technology has many features beyond providing a wireless link such as Web Messaging which allows you to receive short messages using the Sprint Mobile Broadband USB modem To use the Sprint Mobile Broadband USB modem you need an account that gives you access to a CDMA network Every CDMA network operates on one of three radio frequency bands Your Sprint Mobile Broadband USB modem takes advantage of the high speed CDMA 1xEV DO network and operates on the 1900 MHz band The Sprint Mobile Broadband USB modem uses CDMA 1xEV DO Rev A technology and is backwardly compatible with currently deployed EV DO Rev 0 and 1xRTT enabling real time high speed wireless access to email the Internet or your company network The device runs on most current Windows compatible laptop or desktop computers and it provides peak data transmission speeds of up to 3 1 megabits 4 Section 1A Introducing the Sprint Mobile Broadband USB Mod
59. n request Basic Definitions nu nu In this document 1 we us our mean Sprint Solutions Inc and its affiliates doing business as Sprint or Sprint PCS 2 you your customer and user mean an account holder or user with us 3 Device means any phone device accessory or other product we sell to you or that is active on your account with us and 4 Service means our offers rate plans options wireless services or Devices on your account with us The Subscriber Agreement The Subscriber Agreement Agreement is a contract under which we provide and you accept our Services In addition to these Terms and Conditions of Service Ts amp Cs there are several parts to the Agreement including but not limited to the detailed plan or other information on Services we provide or refer you to during the sales transaction and any confirmation materials we may provide you It is important that you carefully read all of the terms of the Agreement Services Covered By These Ts amp Cs amp Additional Terms These Ts amp Cs apply to our standard wireless Services and any other Service we offer you that references these Ts amp Cs Different terms will apply to most business accounts Additional terms will apply when you use certain Services 100 Section 5B Terms and Conditions typically those you can access online for example picture video Services online forums et
60. n to access the Clear Connection History dialog box Click Yes to confirm the delete or No to cancel To generate a text file containing your Connection History 1 Select File gt Export from the Sprint Connection Manager Connection History Window A Save As dialog box appears Section 2D Troubleshooting Tips 71 2 Inthe file name box type a name for the CSV log file and click Save The file name is called Connection Log txt by default however you can name the file any descriptive name you like Alert Log The Alert Log provides a record of all alerts that have been received while establishing and maintaining your connections You can use the Alert Log to help isolate and resolve connection issues Accessing the Alert Log Select Menu gt Alert Log from the Sprint Connection Manager software interface About the Alert Log The Alert Log displays a table with four columns Date Time Alert Connection Name and Type You can select entries by using the arrow keys on your keyboard or the mouse Selected entries are highlighted By default no entry is selected Click the Clear button to access the Clear Alert Log dialog box Click Yes to confirm the delete or No to cancel Device Info amp Diagnostics Device Info amp Diagnostics can help identify problems associated with connecting to the network Device Info amp Diagnostics evaluates issues with your USB port port configuration Sprint Mobile Broadband
61. nal modem infrared device or network device to resolve the resource conflict This section explains how to disable other devices Windows 2000 To resolve a resource conflict in Windows 2000 Disable a device internal modem infrared device or network card Disabling an Internal Modem Infrared Device or Network Card 1 Close all Windows programs and open the Control Panel by selecting Start gt Settings gt Control Panel 2 Double click the System icon 3 Click the Hardware tab Click the Device Manager button Section 2D Troubleshooting Tips 69 5 6 Locate the device that you want to disable If you want to disable an internal modem expand an the Modem tree by clicking the sign to its left Ifyou want to disable an infrared device expand the Infrared Devices tree by clicking the sign to its left If you want to disable a network card expand the Network Adapters tree by clicking the sign to its left Right click the device you want to disable choose Disable from the pop up menu that appears and click OK Windows XP To resolve a resource conflict in Windows XP gt Disable a device internal modem infrared device or network card Disabling an Internal Modem Infrared Device or Network Card 1 70 yop wn Close all Windows programs and open the Control Panel by selecting Start gt Settings gt Control Panel Double click the Syst
62. ng the Sprint Mobile Broadband USB Modem 21 During this time the Sprint Connection Manager message area displays Updating Hardware and the Go button is disabled Once the USB modem is provisioned successfully it will start IOTA Internet Over the Air Activation to update your user profile from the network settings If the USB modem is not provisioned or out of the Sprint coverage area the Sprint Connection Manager user interface will display Mobile Broadband Searching for service Inserting and Removing the Sprint Mobile Broadband USB Modem Inserting the Sprint Mobile Broadband USB Modem Before you connect the device you must first install the Sprint Connection Manager software see page 18 in this section Once you have completed the software installation procedure you may insert your device into your computer s USB port An external USB extension cable is included for your convenience This accessory not required for use with the device is ideal for using USB devices in hard to reach and overcrowded spaces a common situation with many computers relieving strain on your ports and allowing you to use additional USB devices with convenience The USB extension cable when used with your device frees up space around the USB port area See Using the External USB Extension Cable on page 23 22 Section 2A Installing the Sprint Mobile Broadband USB Modem When you connect the devic
63. nts received are first applied to our charges You may be charged additional fees for certain methods of payment We may charge you up to the highest amount permitted by law for returned checks or other payments paid by you and denied for any reason by a financial institution Acceptance of payments even if marked paid in full does not waive our right to collect all amounts that you owe us We may restrict your payment methods to cashier s check money order or other similar secure form of payment at any time for good reason Taxes amp Government Fees You agree to pay all federal state and local taxes fees and other assessments that we re required by law to collect on the Services we provide you and remit to the government These charges may change from time to time without advance notice If you re claiming any tax exemption you must provide us with a valid exemption certificate Tax exemptions generally won t be applied retroactively Surcharges You agree to pay the surcharges fees and other charges that we assess to recoup our government costs or costs of complying with certain government programs Surcharges Surcharges aren t Section 5B Terms and Conditions 111 taxes or government mandated charges they re charges we choose to collect from you Surcharges are subject to change sometimes on a monthly or quarterly basis Examples of Surcharges include but are not limited to Universal Service Fund E911
64. o Trial By Jury TO THE EXTENT ALLOWED BY LAW WE EACH WAIVE ANY RIGHT TO TRIAL BY JURY IN ANY LAWSUIT ARBITRATION OR OTHER PROCEEDING Indemnification You agree to indemnify defend and hold us harmless from any claims arising out of your actions including but not limited to failing to provide appropriate notices regarding location sensitive services see Location Based Services paragraph or violating this Agreement any applicable law or regulation or the rights of any third party Providing Notice To Each Other Under The Agreement Except as the Agreement specifically provides otherwise you must provide us notice by calling or writing us as instructed on your invoice We will provide you notice in your bill correspondence to your last known billing address to any fax number or e mail address you ve provided us by calling you 118 Section 5B Terms and Conditions on your home phone or Device by voice message on your Device or home phone or by text message on your Device Other Important Terms Subject to federal law or unless the Agreement specifically provides otherwise this Agreement is governed solely by the laws of the state encompassing the area code assigned to your Device without regard to the conflicts of law rules of that state If either of us waives or doesn t enforce a requirement under this Agreement in an instance we don t waive our right to later enforce that requirement Except as the Agreemen
65. ocated in the upper left corner of the interface provides access to the Sprint Connection Manager software menu Some menu options will remain inactive or unavailable if a connection has not been established Once a connection is made the options will become active The Links menu option and the Settings menu option both contain submenus See Section 2C Menu Options beginning on page 43 for details on the Sprint Connection Manager options and settings 34 Section 2B Sprint Connection Manager Software The Minimize and Close Buttons Close Teo Tail The Minimize button closes the window but leaves the program running When the program is minimized its icon in the system tray can be used to determine the device status See System Tray Icons on page 41 Once minimized you can redisplay the program by double clicking the desktop shortcut or launching the device software from the Start menu See page 42 in this section You can also click the icon in the system tray The icons are defined in System Tray Icons on page 41 The Close button is used to exit the device software Section 2B Sprint Connection Manager Software 35 Connection Status The Sprint Connection Manager software interface provides information about your current connection status Other messages may appear as a result of customized options Insert your Device If the Sprint Connection Manager software fa
66. omatic Roaming Only MV Roam Guard Each time you roam the following message will appear Outgoing or Incoming Roaming Data detected roaming rates may apply Press Roam to continue or Cancel to close the data session If you do not wish to see this message when you are roaming deselect Roam Guard by unchecking it Once you deselect the Roam Guard check box a confirmation message will appear Click OK to change your settings and close the dialog box Data Roam Guard will not appear when you data roam Section 2C Menu Options 57 Applying your Roaming Preference 1 Click OK or Apply on the Settings dialog box to reset your device When you apply your roaming preference the following dialog will appear Roaming setting was changed successfully Please wait while modem is reset for the changes to take effect 2 Click OK to close the dialog box Wait for the device to reset This may take a moment When the device is reset the Go button will be visible and the Sprint Connection Manager user interface will display Disconnected When you change your roaming preference an informational message will appear in your system tray Sprint Connection Device Settings Activation Wizard This option is used only when activating a new Sprint device To manually activate your Sprint account click Activation Wizard See Activating Your Sprint Mobile Broadband USB Modem on p
67. our Internet browser To access your company network you may need to launch an extranet client after you connect to the CDMA network Section 1A Introducing the Sprint Mobile Broadband USB Modem 5 To optimize your settings for faster speeds and data conservation when accessing your company network work in Offline mode and synchronize periodically to send and receive company email Do not use the Preview Pane and save or drag and drop attachments to a desktop folder before opening them rather than double clicking them in the email For more detailed information see the Microsoft white paper located at www microsoft com office outlook evaluation perform doc Package Contents Your Sprint Mobile Broadband USB modem package contains the following components e Sprint Mobile Broadband USB Modem by Novatel Wireless Ovation U720 e Connection Cable A Guide to Using Your Sprint Mobile Broadband USB Modem e Sprint Connection Manager CD 6 Section 1A Introducing the Sprint Mobile Broadband USB Modem About This Guide This User Guide is designed to provide you with all the information you need to install and use your Sprint Mobile Broadband USB modem Section 1 which you are reading gives you an overview of the USB modem and its basic features e Section 2 provides detailed step by step instructions for installing and using the Sprint Mobile Broadband USB modem and Sprint Connection Manager so
68. r Software In This Section The Sprint Connection Manager Software The Sprint Connection Manager Software Window LED Overview System Tray Icons Establishing and Terminating Connections Sprint Connection Manager Software Menu Options and Settings This chapter outlines the Sprint Connection Manager software interface for your computer including the components of the main window button usage system tray icons and more Once you ve mastered the basics here you ll be ready to begin using your USB modem Section 2B Sprint Connection Manager Software 29 The Sprint Connection Manager Software The Sprint Connection Manager software allows you to manage and monitor the connection between your Sprint Mobile Broadband USB modem and the CDMA network Use the software to e Determine your signal strength roaming status Sprint connection availability and other network parameters Initiate data calls View call statistics Enable and disable features such as Always on Top which allows you to set the device software to display in front of other application windows Set options related to Web messages sounds played and the lock code security feature which you can use to prevent others from using your USB modem You must run the Sprint Connection Manager software anytime you use the USB modem unless you have configured the device to run in NDIS mode with Novatel Wireless Inc Network Adapter See
69. red and Connected appears on the Sprint Connection Manager display screen When is my data connection dormant If no data is transmitted or received for approximately 10 seconds the connection goes dormant The connection can go active again quickly If no data is transmitted or received for an extended period of time the connection will terminate Can I sign out of data services You can sign out without turning off your USB modem however you will not be able to browse the Web or use other data services You may sign in again at any time To sign out go to Settings gt Internet gt Sign Out in the Sprint Connection Manager menu Section 3A Web Access 79 80 How can optimize my settings to achieve faster speeds and send and receive less data while dialing into my company network For optimized results work in Offline mode and synchronize periodically to send and receive company email Also save attachments or drag them into desktop folders before opening them rather than double clicking them in the email For more detailed information see the Microsoft white paper at http www microsoft com office outlook evaluation perform doc Section 3A Web Access y rint Sp 82 Section 4A Technical Specifications In This Section Environmental Specifications Mechanical Specifications Software Specifications Transmitter Specifications Receiver Specifications Hardware Spec
70. resentatives or that we bring against you 2 If either of us wants to arbitrate a dispute we agree to send written notice to the other providing a description of the dispute previous efforts to resolve the dispute all supporting documents information and the proposed 116 Section 5B Terms and Conditions resolution Notice to you will be sent to your billing address and notice to us will be sent to General Counsel Arbitration Office 2001 Edmund Halley Drive VARESP0513 502 Reston Virginia 20191 We agree to make attempts to resolve the dispute If we cannot resolve the dispute within forty five 45 days of receipt of the notice to arbitrate then we may submit the dispute to formal arbitration 3 The FAA applies to this Agreement and arbitration provision We each agree the FAA s provisions not state law govern all questions of whether a dispute is subject to arbitration 4 The arbitration will be administered by the International Institute for Conflict Prevention and Resolution CPR under its arbitration rules If any of the CPR s rules conflict with the terms of the Agreement the terms of the Agreement apply You can obtain procedures rules and fee information from the CPR at 1 212 949 6490 or www cpradr org 5 Unless we each agree otherwise the Arbitration will be conducted by a single neutral arbitrator and will take place in the county of your last billing address The federal or state law that applies
71. right to determine which charges count towards an ASL If you have an ASL we may suspend your Services without prior notice if your account balance reaches the ASL even if your account is not past due We may impose or increase an ASL at any time with notice An ASL is for our benefit only and should not be relied on by you to manage usage 104 Section 5B Terms and Conditions Deposits amp Returning Deposits We may at any time require a deposit as a guarantee of payment for you to establish or maintain Service Deposit By providing us a Deposit you grant us a security interest for all current or future amounts owed to us We may change the Deposit at any time with notice You can t use a Deposit to make or delay payments The Deposit the length of time we hold the Deposit and changes to the Deposit are determined based on your credit history payment history and other factors Unless prohibited by law we may mix Deposits with our other funds and it won t earn interest and we reserve the right to return the Deposit as a credit on your invoice at anytime If your Services are terminated for any reason we may keep and apply your Deposit to any outstanding charges We ll send any remaining portion of Deposit to your last known address within 90 days after your final invoice if it is returned to us we will forward it on to the appropriate state authorities to the extent required by law Restrictions On Using Services
72. rious emission Complies with Title 47 Part 24 of the FCC Rules Common RF impedance 50 ohms Section 4A Technical Specifications Receiver Specifications Type of receiving EVDO and 1xRTT Frequency range 1930 MHZ to 1990 MHz Bandwidth 1 25 MHz Occupied bandwidth 1 25 MHz Modulation method O OPSK HPSK Receiver sensitivity 104 dBm Inter modulation spurious response attenuation Complies with CDG stage 1 Common RF impedance 50 ohms Hardware Specifications Interface type USB Port Common air interface 1xEVDO Channel spacing 50 kHz Chip set QUALCOMM MSM6800 Transmitting max data rate Forward link 3 1 Mbps Reverse link 1 8 Mbps Supply voltage 3 3V Battery N A Charger charging time N A Current consumption Sleep idle 60 mA Average in use 400 mA Max peak 700 mA Communication ports USB Voice capability No support 86 Section 4A Technical Specifications Miscellaneous Certification amp Approval FCC parts 2 22 amp 24 SAR UL CDG etc Section 4A Technical Specifications 87 88 Section 4B Regulatory Information In This Section WARNING EMI United States FCC Information WARNING EMI Canada This section outlines important regulatory notices concerning your new Sprint Mobile Broadband USB modem Section 4B Regulatory Information 89 Regulatory No
73. roam If this option is selected you will not be able to roam if Sprint coverage is unavailable This is the default setting e Automatic Directs the Sprint Mobile Broadband USB modem to automatically search for any accessible network when Sprint coverage is unavailable When you select Automatic mode you will see a prompt The device is in Automatic mode and will will roam when Sprint coverage is unavailable Roaming Rates may apply The device is in Automatic mode and will roam when Sprint coverage is unavailable Roaming Rates may apply Caye Click OK to change your settings and close the dialog box or click Cancel to return to the previous screen 56 Section 2C Menu Options Roaming Only Forces Sprint Mobile Broadband USB modem to select a network that has a roaming agreement with Sprint When you select this option you are roaming within a preferred roaming area If there is no roaming agreement between Sprint and the local carrier you may be unable to complete calls in a non preferred zone Once you select this option a confirmation message will appear Click OK to change your settings and close the dialog box or click Cancel to return to the previous screen Enabling and Disabling Roam Guard Check the Roam Guard box if you want Sprint Connection Manager to notify you each time you make a connection and roam outside the network Roaming C Sprint Aut
74. satellite signals typically not available indoors and network coverage Roaming Roaming typically refers to coverage on another carrier s network that we make available to you based on our agreements with other carriers These agreements may change from time to time and roaming coverage is subject to change Your ability to receive roaming coverage depends on the radio transmissions your Device can pick up You can pick up roaming coverage both within and outside our network coverage areas Your Device will generally indicate when you re roaming Depending on your Services separate charges or limits on the amount of minutes used while roaming may apply Certain Services may not be available or work the same when roaming including data Services voicemail call waiting etc About Data Services amp Content Our data Services and your Device may allow you to access the internet text pictures video games graphics music email sound and other materials Data Content or send Data Content elsewhere Some Data Content is available from us or our vendors while other Data Content can be accessed from others third party Web sites games ringers etc We make absolutely no guarantees about the Data Content you access on your Device Data Content may be 1 unsuitable for children minors 2 unreliable or inaccurate or 3 offensive indecent or objectionable You re solely responsible for evaluating the Data Content
75. ssage Ares Close Exit Sprint Connection Manager Open Close aT A Sprint Mobile Broadband Connection Status pe g indicator Area Minimize View to System Tray Mode Sprint gt Menu Establish Cancel Connection Detail Drawer Total Length of Time Connected 45713 KD Total 3597 Kb 0 76 KD Bytes Sent Bytes Received 32 Section 2B Sprint Connection Manager Software About the Interface The following application functions are available within the main window of the Sprint Connection Manager software Close Closes the interface and exits the software Go Initiates a connection Stop Ends or cancels a connection Minimize Minimizes the interface to System Tray Mode Menu Provides access to tools and options settings nu Message Area Displays Insert your device Ready Disconnect Connect Authenticating Connecting or Connected states Other connection messages may apply depending on your custom options See page 36 Image Compression if applicable Indicates that data and image compression is enabled for enhanced speed performance Transfer Receive Visual indicator of data activity Signal Strength Visual indicator of signal strength e Detail Drawer Displays byte counter Click to expand and to close Section 2B Sprint Connection Manager Software 33 The Menu Button Clicking the Menu button l
76. t be charged for unanswered calls or if you get a busy signal For incoming calls answered you re charged from the time shortly before the Device starts ringing until you press END or the network connection otherwise breaks If charges vary depending on the time of day that you place or receive calls e g Nights and Weekend plans you re charged for the entire call based on the rate that applies to the time period in which the call starts iDEN Walkie Talkie Charges Charges for walkie talkie calls are billed to the person who starts the call and calculated by multiplying the duration of the call by the applicable rate and number of participants You re charged at least 6 seconds of airtime for each call you start subsequent communications in the same call are rounded up to and billed to the next second Time begins when you press any button to start a walkie talkie call and ends approximately 6 seconds after completion of a communication to which no participant responds subsequent walkie talkie communications are considered new calls Depending on your plan nationwide international or group walkie talkie calls may use the local walkie talkie minutes in your plan and result in additional charges Responses to call alert transmissions are treated as new walkie talkie transmissions even when responding within 6 seconds of receiving the alert Data Usage Unless we specifically tell you otherwise data usage is measured in bytes kilo
77. t specifically provides otherwise if any part of the Agreement is held invalid or unenforceable the rest of this Agreement remains in full force and effect This Agreement isn t for the benefit of any 3rd party except our corporate parents affiliates subsidiaries agents and predecessors and successors in interest You can t assign the Agreement or any of your rights or duties under it We can assign the Agreement The Agreement and the documents it incorporates make up the entire agreement between us and replaces all prior written or spoken agreements you can t rely on any contradictory documents or statements by sales or service representatives The rights obligations and commitments in the Agreement that by their nature would logically continue beyond the termination of Services including but not limited to those relating to billing payment 911 dispute resolution no class action no jury trial survive termination of Services Section 5B Terms and Conditions 119 Novatel Wireless Limited Warranty and Liability Novatel Wireless warrants for the 12 month period immediately following receipt of the Product by Purchaser that the Product will be free from defects in material and workmanship under normal use THESE WARRANTIES ARE EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES EXPRESS OR IMPLIED INCLUDING WITHOUT LIMITATION ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE The exclusive remedy
78. te fields in the wizard Section 2A Installing the Sprint Mobile Broadband USB Modem 25 To activate an account and configure your USB modem 1 Connect the device to your computer The Activation Wizard will launch automatically 2 Click Next to begin the activation process The wizard will guide you through the process Sprint Connection Manager checks to ensure you have the latest firmware installed If there is a new firmware release for the software the Firmware Update pop up dialog appears 3 Please telephone Sprint Customer Service to set up your Sprint wireless network account If you will be using your Sprint Mobile Broadband USB modem primarily for business purposes call 1 888 788 4727 If your device is intended primarily for personal use call 1 888 715 4588 You should have the following information available Your billing address Your Social Security or Tax ID number Your driver s license number Your device s ESN electronic serial number The ESN is printed on the device s label and can also be displayed during the installation process A pen and paper to write down your account information Inform your Sprint Customer Service Specialist that you are activating a Sprint Mobile Broadband USB modem by Novatel Wireless Inc Ovation U720 During this call Sprint Customer Service will help you choose a service plan and guide you through the activation process 26 Section 2A
79. that you quit all open applications before you begin installation The Sprint Connection Manager software automatically determines your computer s operating system and installs all appropriate software You may be required to log in with administrative privileges depending on your operating system to install the Sprint Connection Manager software Installing the Sprint Connection Manager software and the Sprint Mobile Broadband USB modem driver 1 Insert the installation CD into your CD ROM drive The Setup program should start automatically If the Setup program does not launch select Start gt Run and enter d Autorun exe where d is your CD ROM drive letter 2 Select Install Sprint Mobile Broadband Novatel Wireless The InstallShield Wizard will start and guide you through the installation process 3 Use the Next and Back buttons to navigate through the installation wizard noting the following In order to continue with the installation you must select I accept the terms of the License Agreement Select the default option Sprint Mobile Broadband USB Modem by Novatel Wireless Inc if prompted and click Next Please wait a few minutes while the software installs 18 Section 2A Installing the Sprint Mobile Broadband USB Modem You may also be given the option of selecting the Bytemobile Optimization Client feature at this time This option provides increased speeds and enhanced graphics
80. tices This device is compliant with Parts 2 22 and 24 of the FCC Rules Operation of this device is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesirable operations In order to comply with FCC RF Exposure requirements this device must be installed so that a minimum separation distance of 4 6mm 0 18 is maintained between the antenna and all persons during normal operation FCC ID PKRNVWMCD3000 CAUTION Unauthorized modifications or changes not expressly approved by Sprint Communications Company L P could void compliance with regulatory rules and thereby your authority to use this equipment WARNING EMI United States FCC Information This equipment has been tested and found to comply with the limits pursuant to Parts 2 22 and 24 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in an appropriate installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communication However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the 90
81. ting to connect Section 2B Sprint Connection Manager Software 41 Establishing and Terminating Connections The Sprint Connection Manager software interface can be used to establish and terminate connections with the Sprint Mobile Broadband USB modem by simply clicking the GO or Stop buttons Sprint Connection Manager Software Menu Options and Settings 42 Click the Menu button located at the upper left of the interface see page 31 to launch the Sprint Connection Manager menu Menu options are descibed in Section 2C Menu Options beginning on page 43 Section 2B Sprint Connection Manager Software Section 2C Menu Options In This Section Overview of Menu Items Menu Item Details Settings The Sprint Connection Manager s primary menu options allow you to manage your device s connections and settings This chapter provides an overview and brief description of each of the options available under the Menu drop down list Section 2C Menu Options 43 Overview of Menu Items To display the Sprint Connection Manager s primary menu click the Menu button at the top left corner of the interface The table on the following page outlines various menu items and provides a brief description of the items and links to more detailed information 44 Section 2C Menu Options Menu Items Manager software application Alert Log View information on devi
82. tion and caching This can result in a two to five times improvement in your perceived system speed depending on your applications To display the Optimization settings menu select Menu gt Settings gt Optimization Then check or uncheck the available options to select your image compression setting e Enable Optimization Client To enable Bandwidth Optimization place a check mark in the check box designated Bandwidth Optimization On When selected the image compression software is enabled The Bandwidth Optimization screen provides a visual display of the original image as well as an optimized version You can choose from fastest low quality to highest quality by sliding the image compression bar up and down the scale see image below Bandwidth Optimization Screen Optimization You can set the bandwidth optimization level for Sprint PCS Connections VW Bandwidth Optimization On Image Compression Fastest Optimized Original Y Highest Quality Section 2C Menu Options 51 Protocol Compression Select the Protocol Compression check boxes to enable co o o mpression for the following types for data SSL Secure Socket Layer FTP File Transfer Protocol SMTP Simple Mail Transfer Protocol a communications protocol used on the Internet to route email HTTP Hypertext Transfer Protocol POPv3 Post Office Protocol standard in common use on TCP IP networks IMAP Acronym for Internet Messa
83. tion Preferences 54 Connection Status 36 D Detail Drawer 32 Device Info amp Diagnostics 47 Disable a Device 69 Driver Installation 18 E Enabling the Novatel Wireless Network Adapter NDIS 53 Environmental Specifications 84 Error Messages 62 F FAQs 79 Firmware Updates 21 G General Settings 50 GO Button 39 Index H Hardware Specifications 86 L LED Behavior 40 Links 48 Lock Code 58 M Mechanical Specifications 84 Menu Button 32 Minimize Button 35 Mode 54 N NDIS 53 Network Adapter 53 Novatel Wireless Network Adapter NDIS 53 o Optimization 51 P Protocol Compression 52 R Receiver Specifications 86 Roaming Preference 55 S Safety and Hazards 97 Service Settings 54 Software Specifications 85 Software Updates 48 Sprint Connection Manager Establishing and Terminating Connections 42 121 Installing the Software 18 Settings Menu 49 Window 32 System Requirement 17 T Transmitter Specifications 85 U Uninstalling Existing Driver 67 Updatingthe Driver 66 WwW Web Accessing 78 Web Access 77 122 Index
84. to the Agreement will also apply during the arbitration 6 We each agree not to pursue arbitration on a classwide basis We each agree that any arbitration will be solely between you and us not brought on behalf of or together with another individual s claim If for any reason this restriction is found unenforceable then our agreement to arbitrate doesn t apply 7 We each are responsible for our respective costs relating to counsel experts and witnesses as well as any other costs relating to the arbitration However we will cover any arbitration administrative or filing fees above a 25 if you are seeking less than 1 000 from us or b the equivalent court filing fees for a court action in the appropriate jurisdiction if you are seeking 1 000 or more from us Section 5B Terms and Conditions 117 Exceptions To Our Agreement To Arbitrate Disputes Either of us may bring qualifying claims in small claims court In addition this arbitration provision does not prevent you from filing your dispute with any federal state or local government agency that can if the law allows seek relief against us on your behalf No Class Actions TO THE EXTENT ALLOWED BY LAW WE EACH WAIVE ANY RIGHT TO PURSUE DISPUTES ON A CLASSWIDE BASIS THAT IS TO EITHER JOIN A CLAIM WITH THE CLAIM OF ANY OTHER PERSON OR ENTITY OR ASSERT A CLAIM IN A REPRESENTATIVE CAPACITY ON BEHALF OF ANYONE ELSE IN ANY LAWSUIT ARBITRATION OR OTHER PROCEEDING N
85. ttempting a data connection with Sprint Connection Manager software the connection gets dropped as soon as it is established The status goes from Connecting and Connected back to Click GO to Connect Theconnection 1 Click Start gt Connect To gt Sprint Mobile Broadband properties are Novatel Wireless or Sprint Data Link from the not optimal Windows start menu 2 Click the Properties button on the connection settings dialog 3 Click the Networking tab 4 Click the Settings button 5 Ensure that Negotiate multi link for single link connections is not selected in the PPP Settings dialog 6 Click OK to save your settings Reinstalling the Sprint Mobile Broadband USB Modem Driver There is a Sprint Mobile Broadband USB modem driver for each supported Windows operating system Unless the appropriate driver for your version of Windows is installed you will not be able to establish a network connection with the USB modem This section provides instructions on verifying that you have the correct device driver installed You must have the Sprint Mobile Broadband USB modem installation CD to complete this procedure 64 Section 2D Troubleshooting Tips Windows 2000 To verify that the correct driver is installed 1 Locate the existing driver 2 Update the driver To locate the driver 1 Close all Windows programs and open the Control Panel by selecting Start gt Sett
86. ven when available however E911 does not always provide accurate location information If your Device is indoors or for some other reason cannot acquire a satellite signal you may not be located Some Devices have a safety feature that prevents use of the keypad after dialing 911 you should follow voice prompts when interacting with emergency service providers employing IVR systems to screen calls If Your Device Is Lost or Stolen Call us immediately if your Device is lost or stolen because you may be responsible for usage charges before you notify us of the alleged loss or theft You agree to cooperate if we choose to investigate the matter provide facts sworn statements etc We may not waive any Early Termination Fees if you choose to terminate Services as a result of loss or theft of your Device Disclaimer of Warranties WE MAKE NO REPRESENTATIONS OR WARRANTIES EXPRESS OR IMPLIED INCLUDING TO THE EXTENT ALLOWED BY LAW ANY IMPLIED WARRANTY OF MERCHANTABILITY NON 114 Section 5B Terms and Conditions INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE CONCERNING YOUR SERVICES INCLUDING YOUR DEVICE WE DON T PROMISE UNINTERRUPTED OR ERROR FREE SERVICES AND DON T AUTHORIZE ANYONE TO MAKE WARRANTIES ON OUR BEHALF You Agree We Are Not Responsible For Certain Problems You agree that neither we nor our vendors suppliers or licensors are responsible for any damages resulting from a anything done or not done by so
87. w spriin enii inane RA ENE ENARE REEE 40 System Tray ICONS rere EEE EE eee eens 41 Establishing and Terminating Connections 42 Sprint Connection Manager Software Menu Options and Settings oeroet ondea EE EERE EON EEEE 42 2D Menu Options 0 cece cece cece ee cn nen 43 Overview of Menu Items 00 cece cence eee eee eee 44 Menu Item Details 00 0 cece eee eee e cence eee ee eee 46 Settings orita baie on Seis et Ave silt cata a 49 2E Troubleshooting Tips oooooooommoo 61 Problem Causes and Suggestions 00008 62 Reinstalling the Sprint Mobile Broadband USB Modem Driver 64 Resolving Resource Conflicts oooocoooccccccccccccc oo 69 Additional Troubleshooting Tools 2222220000 71 Section 3 Web Access oooooooocmmmmmmm m lt o 75 BA Web Access 0c cece cence eee eee eeentees 77 WED cion do da weet ee TEE 78 FAQS traia ets ES tons Se 79 Section 4 Technical Specifications and Regulatory Information ccccec cece ere ee rece ee evees 81 4A Technical Specifications oooooo o 83 Environmental Specificati0NS ooococcccccccccccccos 84 Mechanical Specifications 0 00 cece eee eee ee 84 Software Specifications 0 cece cece e eee 85 Transmitter Specifications 0 cece cece e eee ee 85 Receiver Specifications oooooccccccccccncccccccncc no 86 H
88. wwwsprint com or contact Sprint Customer Service at 1 888 211 4727 Error Searching for Sprint Mobile Broadband USB Modem The Sprint Connection Manager software interface displays this message Searching for Sprint Mobile Broadband USB Modem a The USB modem is not a Check the USB connection properly connected to the b See Reinstalling the Sprint computer Mobile Broadband USB b The wrong driver is installed Modem Driver on page 64 for the USB modem c See Resolving Resource c There is a resource conflict Conflicts on page 69 62 Section 2D Troubleshooting Tips Error Splash Screen is Frozen The splash screen of the Sprint Connection Manager software is frozen You may have a resource conflict Restart your computer If you are unable to resolve this problem by restarting your computer see Resolving Resource Conflicts on page 69 Error Not in Service The Sprint Connection Manager software interface displays the message Not in Service Inadequate signal strength may a Verify that you are within the occur for either of these reasons network coverage area a You are outside the network Coverage maps are available at www sprint com near a structure thatis causing b Change your location radio interference b You may be inside a building or Section 2D Troubleshooting Tips 63 Error Connection Gets Dropped Windows 2000 and XP When a
89. y start your browser application for example Internet Explorer or Netscape Navigator Your User Name When you buy a Sprint Mobile Broadband USB modem and sign up for service you re automatically assigned a user name Your user name identifies you on the network and is also useful as an address for email and text messaging as a way to personalize Internet services and as an online virtual identity A user name is typically based on the customer s name and a number followed by sprintpcs com For example the third John Smith to sign up for Sprint service might have jsmith003 sprintpcs com as his user name If you want a particular user name you can visit wwwsprint com and get the name you want as long as nobody else has it Your user name will be automatically programmed into your USB modem You don t have to enter it 78 Section 3A Web Access FAQs How will know when my USB modem is ready for data service Your user name for example bsmith001 sprintpcs com will be displayed on the Sprint Connection Manager display screen How do sign in for the first time You are automatically signed in to data services when you launch Sprint Connection Manager How do know when my USB modem is connected to data services Your USB modem automatically connects when data service is used or an incoming message arrives When is my data connection active Your connection is active when data is being transfer

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