Technicolor - Thomson 580 Network Router User Manual
Contents
1. Proceed as follows 1 Plug in the coaxial jack from the electric power supply adapter into the SpeedTouch 15VAC port and the other end to the wall outlet 2 During the SpeedTouch Home Install Wizard you will be asked to make one of following connections gt Connect the yellow RJ 45 Ethernet cable to the Ethernet port on your SpeedTouch and the other end to the computer s Ethernet port gt Connect the blue USB cable to the blue USB port on your SpeedTouch and the other end to the computer s USB port gt For wireless networking plug a wireless card or adapter in your computer 4 If you will run the SoeedTouch Home Install Wizard as described in 3 1 SpeedTouch Home Install Wizard on page 12 it is recommended to wait to make these connections until the wizard will ask you to do so E speedtouch Chapter 2 Basic Installation Powering the speed Touch To power on the SpeedTouch press the power button on the SpeedTouch rear panel During the start up procedure the power LED on the front panel is lit red for some seconds As soon as the power LED is solidly lit green your SoeedTouch is ready for service After another couple of seconds also the DSL LED will light green If these LEDs do not light please refer to Checking the LEDs on page 29 A comprehensive LED overview can be found in the SpeedTouch User s Guide To power off your SpeedTouch2. press the same button S D e d tO U C n E DOC CTC 20050429 0061 v1 0 Chapter 2 Basic Installation 2 3 The Speedlouch Setup CD Introduction Your SpeedTouch is delivered with a Setup CD If you insert the CD on a Microsoft Windows PC or Mac OS X computer an intuitive CD Menu guides you through the features and contents of the Setup CD To be able to run the applications on the Setup CD on an MS Windows 2000 an MS Windows XP operating system or Mac OS X computer you need administrative rights In case of another operating system a set of subdirectories allows you to easily browse for user documentation SpeedTouch system software service templates etcetera Launching the CD on To launch the SpeedTouch Setup CD Menu Ms Windows po 1 Insert the Setup CD in your computer s CD ROM or DVD ROM drive b On MS Windows The CD should autostart 4 If not refer to The SpeedTouch CD does not start automatically on page 32 gt On Mac OS X If the CD does not autostart double click Menu in the window with the content of the CD 2 In the Choose Language window select the language of your choice and click OK 3 The SpeedTouch Safety Instructions and Regulatory Notices will be displayed in your default web browser If you accepted the Safety Instructions and Regulatory Notices agreement on this computer before the instructions are not shown instead the CD menu pops up A Read all the inst
3. To repeat the search for your SpeedTouch click Back or restart the wizard As soon as the wizard finds your SpeedTouch you can continue with Configuring the SpeedTouch and your computer on page 14 If after running the SpeedTouch Home Install Wizard the completing window does not appear Instead you will get a message the SpeedTouch is not responding There are two possibilities gt This might be due to the reconfiguration of the SpeedTouch s IP settings or wireless access point settings In this case the last window of the Home Install Wizard will not be shown Your SpeedTouch is correctly set up though and you will be able to surf the Internet If you did not reconfigure the SpeedTouch s IP settings or wireless access point settings restart the wizard If the setup fails over a wireless connection try if possible to setup your SpeedTouch using a wired connection If the problem persists refer to the Service Provider s instructions for more information To be able to view the SpeedTouch documentation pages on the Setup CD Javascript must be enabled in your web browser For more information see the help file of your web browser To allow active content on an MS Windows XP system see Active content in Internet Explorer on page 34 Speedtouch 33 Chapter 5 Internet Connection Troubleshooting Chapter 5 Internet Connection Troubleshooting Active conte
4. Prerequisites Before to run the Easy Setup on the embedded SpeedTouch pages check following gt The necessary connections are made gt The SpeedTouch is powered on gt Your host computer is configured as DHCP client or is configured with a valid fixed IP address In case of problems you can give the host computer a fixed IP address in the same subnet as your SpeedTouch If the SpeedTouch is in its default settings that is an address between 192 168 1 1 and 192 168 1 253 In case you use fixed IP addresses the SpeedTouch has to be configured as DNS server default Supported web Your web browser must be able to run Javascript Following browsers are supported browsers Internet Explorer 5 0 and later Netscape Navigator 4 7 and later Mozilla Firefox 1 2 and later Opera 5 and later Safari 1 0 and later gt gt gt gt gt gt Konqueror 2 2 and later Disable proxy server The Easy Setup will only work if the proxy server is disabled or if the proxy server is bypassed for local addresses For more information see the help file of your web browser To disable a proxy server in Internet Explorer 1 In Internet Explorer select Tools gt Internet Options from the menu 2 Select the Connections tab 3 Click the Lan settings button 4 Clear the Use proxy server box and the Use automatic script box It is recommended first to disable all other network connections on your com
5. Speedtouch SpeedTouch 380 Wireless Residential ADSL Gateway E Installation and Setup buide Release R4 3 1 peedtouc A A THOMSON BRAND ce opeed louch 030 Installation and Setup Guide R4 3 1 Speedtouch Copyright Copyright 1999 2005 THOMSON All rights reserved Passing on and copying of this document use and communication of its contents is not permitted without written authorization from THOMSON The content of this document is furnished for informational use only may be subject to change without notice and should not be construed as a commitment by THOMSON THOMSON assumes no responsibility or liability for any errors or inaccuracies that may appear in this document Thomson Telecom Belgium Prins Boudewijniaan 47 B 2650 Edegem Belgium www speedtouch com Trademarks The following trademarks are used in this document gt SpeedTouch is a trademark of THOMSON gt Microsoft MS DOS Windows and Windows NT are either registered trademarks or trademarks of Microsoft Corpora tion in the United States and or other countries UNIX is a registered trademark of UNIX System Laboratories Incorporated Apple and Mac OS are registered trademarks of Apple Computer Incorporated registered in the United States and other countries gt Adobe the Adobe logo Acrobat and Acrobat Reader are trademarks or registered trademarks of Adobe Systems Incorpo rated registe
6. For more information on the embedded pages go to the Help link in the upper right side of the notification and navigation area or refer to the SpeedTouch User s Guide Speedtouch 25 Chapter 4 Web Based User Interface site Map The following Site Map gives you an overview of the main pages SpeedTouch Information Configuration Event Logs Update Broadband Connection DSL Connection Internet Services Toolbox Remote Assistance Game amp Application Sharing Parental Control Firewall Intrusion Detection Dynamic DNS User Management Home Network T Devices Interfaces E DOC CTC 20050429 0061 v1 0 speedtouch What to check E DOC CTC 20050429 0061 v1 0 Chapter 5 Internet Connection Troubleshooting Internet Connection Troubleshooting The first things to check if you cannot access the Internet are gt Power gt Hardware connections gt LEDs If the suggestions in this chapter do not resolve the Internet connection problem please contact your Service Provider For other problems Wireless Security Management refer to the Speed Touch User s Guide Speedtouch Chapter 5 Internet Connection Troubleshooting 5 1 Check the wiring Test the telephone line Reboot your computer Power cycle the Speed Touch Checking the Hardware Plug in properly all cables you need Ensure that the cables between your SpeedTouch computer
7. 20050429 0061 v1 0 Chapter 5 Internet Connection Troubleshooting Wireless Setup Troubleshooting When installing a SpeedTouch 110g 120g 121g the SpeedTouch Client Manager will be installed The SpeedTouch Client Manager is an alternative to the Windows Zero Configuration WZC in Windows XP In many cases the SpeedTouch Client Manager will disable the WZC You need administrative privileges on your computer to restore the WZC service For information about starting the WZC service visit the Microsoft knowledge base on http support microsoft com Every time you reconnect to a WLAN the SpeedTouch Wireless Client Manager will start itself up again though forcing the WZC to go down Therefore you might want to uninstall the SpeedTouch Wireless Client Manager Proceed as follows 1 2 In the Windows XP task bar click the Start button Select All Programs gt SpeedTouch 110g 120g 121g Wireless Monitor gt Uninstall SpeedTouch 110g 120g 121g Wireless Monitor The Uninstall wizard will start running Click OK to confirm you want to uninstall The Install Shield Wizard will appear and will notify the SpeedTouch T110g 120g 121g Monitor is successfully unistalled Click Finish to close the wizard After uninstalling the SpoeedTouch Wireless Client Manager you can restore the WZC Speedtouch 35 Chapter 5 Internet Connection Troubleshooting 9 6 Easy Setup Troubleshooting
8. Based User Interface Web Based User Interface The SpeedTouch comes with embedded web pages providing an interface to the software installed on the device It allows easy setup and management of the SpeedTouch via your web browser from any PC connected to the SpeedTouch To access the pages 1 Open your web browser The recommended screen resolution is 1024 by 768 pixels 2 In the address bar type http speedtouch lan or your SpeedTouch s IP address by default that is 192 168 1 254 and press Enter 3 Enter your SpeedTouch security user name and password 4 The default user name is Administrator and the default password is blank an The SpeedTouch s home page will be displayed in your browser window From here depending on the rights of your user account you have access to the other pages Amongst others you can gt View the SpeedTouch s current settings and status gt Configure the SpeedTouch to connect to your Service Provider with the settings provided Set the SpeedTouch s firewall to work with specific applications Set up security features Enable remote management access Back up your configuration settings Reset the SpeedTouch s default settings v v v v w wv Update the SpeedTouch s firmware When making changes to the SpeedTouch configuration via the web pages the configuration is stored automatically whenever you click the Apply button
9. SpeedTouch device that is a 15V AC power adapter like the one provided Make the SpeedTouch is powered on Unplug the SpeedTouch reboot your computer and then plug the SpeedTouch back in DSL service is unable to synchronise Ensure the SpeedTouch is plugged into the DSL enabled phone line Ensure micro filters have been correctly fitted if not there is a big chance you also have a bad regular telephone service Make sure you use the right power supply 15V AC Make sure that the correct SpeedTouch variant is used for your DSL service ISDN POTS If you have previously had a working connection call your ISP to check for service outages No Ethernet connectivity Make sure the Ethernet cable s are firmly connected to the 10 100Base T port Make sure you are using the correct cable type for your Ethernet equipment Make sure the Ethernet NIC driver is correctly installed and enabled on your computer Power safe options for the Ethernet NIC should preferably be disabled No USB connectivity Make sure the USB cable is firmly connected to the USB port Make sure the USB driver is correctly installed and enabled on your computer Chapter 5 Internet Connection Troubleshooting LED status Possible solutions WLAN LED is The WLAN LED flashes if there is wireless LAN flashing or not lit activity and can have different colours gt Green The SpeedTouch wireless access point is
10. another operating system a set of subdirectories allows you to easily browse for user documentation SpeedTouch system software service templates etcetera S D e d tO U C n E DOC CTC 20050429 0061 v1 0 2 Before you begin ADSL service Computer requirements E DOC CTC 20050429 0061 v1 0 Chapter 2 Basic Installation Bas c Installation Make sure to read the safety instructions and regulatory notices first The safety instructions can be found on the Setup CD and or may also be provided as printed booklet The ADSL service must be up and running on your telephone or ISDN line If both telephone and ADSL service are simultaneously available from the same copper pair you will need a central splitter or distributed filters for decoupling ADSL and telephone signals Public telephone lines carry voltages that can cause electric shock Only try to set up splitter filters that have been designed to be installed by unqualified personnel For further assistance contact your service provider To connect computer s via Ethernet make sure your computer is equipped with an Ethernet network interface card NIC To connect a computer via USB you need a free USB port on your computer or a connected USB hub For wireless networking you will need a wireless 802 11 b g compatible client adapter for each computer you intend to connect wirelessly As wireless client adapter you can gt Use a provided SpeedTouch 1
11. f the problem persists contact your Service Provider To retry go back or restart the Wizard speedtouch In this case check that The SpeedTouch is turned on and fully initialised Your computer has a valid IP address that is any address but 0 0 0 0 In MS Windows 1 a AON 6 In the task bar click the Start button Select Run Type cmd in the Open field Click OK A black window will appear with a flashing cursor Type ipconfig all and then press Enter In MS Windows 98 or MS Windows Millennium type winipefg and then press Enter Your IP address is displayed S D e d tO U C n E DOC CTC 20050429 0061 v1 0 The SpeedTouch is not responding speed Touch documentation cannot be viewed E DOC CTC 20050429 0061 v1 0 In Mac OS X 1 Go to Dock gt System References 2 Click Network 3 On the TCP IP tab your IP address is displayed No dedicated firewall device or router is placed between your computer and the SpeedTouch No personal firewall software is running on your computer Your computer is correctly connected to the SpeedTouch in other words check whether the WLAN client is correctly associated with the SpeedTouch 1 In the Windows XP notification area click the Wireless Network Connection icon If you re not connected this icon will have a red cross 2 Check whether the displayed network has your SpeedTouch network name SSID
12. operating in highest security mode WPA Make sure to use the same WPA encryption on the WLAN client Amber The SpeedTouch wireless access point is operating in medium security mode WEP Make sure to use the same WEP encryption on the WLAN client Red The SpeedTouch wireless access point uses no security The WLAN LED is not lit if the SpeedTouch wireless access point is disabled For wireless networking ensure the WLAN is enabled on the SpeedTouch 1 Go to the SpeedTouch web pages 2 Inthe menu select Home Network gt Interfaces 3 Click the WLAN 4 Click Configure 5 Select Interface Enabled OR Press and hold the Association Registration button until the WLAN LED is lit green amber or red The WLAN LED is toggling between red and green If new stations are only allowed via registration and if you pressed the Association Registration button the ACL will be unlocked for 30 seconds during which you can connect new wireless clients Red Internet LED or There was an authentication failure This will usually No Internet LED present itself as an error message regarding an incorrect password gt Check that your user name is correct For ADSL connections the user name is normally in the form of username ISP Check that your password is correctly entered The password is case sensitive If you continue to get password failures contact your ISP The wrong service profile was selec
13. perform an action o A caution warns you about potential problems or specific precautions that need to be taken Terminology Generally the SpeedTouch 580 i will be referred to as SpeedTouch in this Installation and Setup Guide Documentation and THOMSON continuously develops new solutions but is also committed to improve software updates _ its existing products For suggestions regarding this document please contact documentation speedtouch thomson net For more information on THOMSON s latest technological innovations documents and software releases visit us at www speedtouch com E DOC CTC 20050429 0061 v1 0 S D e e d to U C h 1 About this Installation and Setup Guide 2 S D e d tO U C n E DOC CTC 20050429 0061 v1 0 1 Introduction Identifying your speed Touch Variants Delivery check E DOC CTC 20050429 0061 v1 0 Chapter 1 Introducing the SpeedTouch Introducing the SpeedTouch In a minute you will be able to access the Internet using your Speed Touch 58O i Residential ADSL Gateway This Installation and Setup Guide will show you how to set up your Speed Touch and how to connect a computer or a local area network LAN to the Internet The label on the bottom side of your SpeedTouch informs you on the SpeedTouch s gt Product name gt Model number gt Serial number o Do not remove nor cover the marking label The SpeedTouch comes in t
14. 10g CardBus gt Use a provided SpeedTouch 120g USB adapter with cable gt Plug a provided SpeedTouch 121g adapter directly into your computer s USB port without cable gt Use any other Wi Fi certified WLAN client speedtouch Oo Chapter 2 Basic Installation 2 1 Installing your SpeedTouch speedlouch housing The SpeedTouch can be mounted on a wall setup upright or simply be placed as a desktop Wall mount To mount the SpeedTouch on a wall or other vertical surface 1 Drill two holes in the wall or other vertical surface where you want to place the SpeedTouch Keep a space of 143 millimetres between the two holes 2 Fasten two screws in the wall holes The screws should protrude five millimetres from the surface of the wall 3 Attach your SpeedTouch on the wall using the two mounting slots on the bottom side LW If you install the SpeedTouch onto plasterboard use dowels to secure 7 the screws Otherwise the strain of the cables connected to the SpeedTouch rear panel connectors could pull the SpeedTouch from the wall Stand up To setup the SpeedTouch in an upright position use the provided cradle if available 6 S D e d tO U C n E DOC CTC 20050429 0061 v1 0 Chapter 2 Basic Installation 2 2 Connecting the Hardware Wiring The figure below shows all possible types of connection to the SpeedTouch K m 15VAC ON OFF E Internet
15. dTouch or not 1 2 3 SpeedTouch Home Install Wizard Your Speed Touch has been configured before F you want to reconfigure your SpeedTouch choose Yes otherwise No Yes Any existing SpeedTouch configuration will be removed and anew configuration will be applied on your SpeedTouch No The existing SpeedTouch configuration will NOT be changed Speedtouch Select No if you only want to configure the computer and click Next Select Assign IP address automatically SpeedTouch Home Install Wizard Specify how you want to configure the local network SpeedTouch Assign IP address automatically IP address Subnet mask P address DHCP server Subnetmask Gateway DNS server speedtouch EL For fixed IP configuration proceed as follows 1 Select Use these IP settings 2 Enter the IP address and subnet mask off your computer and your SpeedTouch Make sure they are in the same subnet Click Next To close the wizard click Finish S D e d tO U C n E DOC CTC 20050429 0061 v1 0 3 2 Web Based Easy Setup Easy Setup With help of the Easy Setup your Internet connection is set up in a few clicks The Easy Setup is operating system independent Preconditions Make sure that gt gt Your SpeedTouch is correctly set up and powered on Your computer is connected to the SpeedTouch In case of a wireless connection a wireless client adapter has to be installed o
16. eeenenneeeneees 12 Wireless Setup ccccccccececccccecseeeececeecececeecececuueeeeeseeeeceeseeecsuceteteeeeeeeeeeeeeeaseaees 17 Meala WU SB iGiV CNS seneca an E E EEEE 18 Connecting Multiple Computers ccccccccccceccccccceceeeeecceeeeceeecececuseteteeececeeeteeeaees 20 Web Based Easy Setup 0000000000000005052522222222 22 2 21 Testing your Internet Connection 2 0 20cccenneeeenneeeeneeeneneeenenees 23 BASIC DOCU xe sane cnsriansenerinenineietertss etnies tein nie 24 Speedtouch i Contents Contents 5 1 5 2 5 3 5 4 5 5 5 6 Web Based User Interface ccccseeeeeeeeeeeeeeeeees 25 Internet Connection Troubleshooting 0 27 Checking the Hardware 0cc 0cccssneessneeeeeneeeseneeeenneeeeneenseaeenens 28 LED AOS Soa risa csc e cis ee ERREN 29 Web Diagnostics iacoeesescce racee cco rstece th cece ceaestensteeeaneceusendenancadwcesesetces 31 SpeedTouch Setup CD Troubleshooting 00eesseeeeeeeees 32 Wireless Setup Troubleshooting 00ccs ceessneeesnneeeseneessneeesennes 35 Easy Setup Troubleshooting 000000000000005001022222 36 S D e d tO U C n E DOC CTC 20050429 0061 v1 0 About this Installation and Setup Guide About this Installation and Setup Guide Used symbols A note provides additional information about a topic A tip provides an alternative method or shortcut to
17. eless network you can 1 Allow or deny access based on the MAC address of the wireless client s Known MAC addresses are kept in the Access Control List ACL If the SpeedTouch is configured to allow new stations via registration unknown computers will have to register before they can connect L For the ACL you have following options New stations are gt Allowed automatically All new stations can access the SpeedTouch gt Allowed via registration Only allowed stations in the ACL have access You can add new stations via the Association Registration button gt Not allowed Only allowed stations in the ACL have access 2 Turn off the broadcast of the wireless Network Name SSID New wireless clients that are scanning for available networks will not see your network appear in their list 3 Encrypt the data that will be sent over the wireless network You can choose different encryption methods or levels of security gt High Wi Fi Protected Access Pre Shared Key WPA PSK encryption the highest form of security available but can only be used if your wireless client and client manager support it gt Medium Wired Equivalent Privacy WEP encryption gt Low no encryption no security For more information see the SpeedTouch User s Guide S D e d tO U C n E DOC CTC 20050429 0061 v1 0 Embedded pages Access Tasks Using the web pages E DOC CTC 20050429 0061 v1 0 Chapter 4 Web
18. etting up Internet connection It is always possible to launch the Easy Setup wizard from within the embedded web pages Proceed as follows 1 2 Browse to the SpeedTouch pages on hittp speedtouch lan or on its IP address its default being 192 168 1 254 In the menu click SpeedTouch a speedtouch dmiri Help f gt EmadTeuzh f SpeedTouch az a Defurrmutiuri Ped ool TTEA Soars tocol bok Tacs Runer TSI nT Tey velo 5 YULIS heeds Mone i ode PP pe an Wes col ts fel oy ue T rees Tirah i tel al T daer ToTESTH Rectum m Packers Netsi eins Dede ee Views conn joe Cheek cenowerte ny be Ei interne es OM EEC In the Pick a task list click Set Up In the Easy Setup wizard 1 2 Click Next to proceed If for some reason you want to abort the wizard click Cancel Choose the Service provided by your ISP Router or Bridge then click Next Select the appropriate VPI VCI and if required the Connection Type PPPoE or PPPoA provided by your ISP then click Next For a Router Service fill in the Internet Account settings PPP user name and password provided by your ISP Click Next Fill in the SoeedTouch Security user name and Password L The factory default user is Administrator Its password is blank 7 meaning you do not need to enter anything in the password field It is advisable to specify another Administrator user name and password to protect your SpeedTo
19. f your WLAN client without help of the wizard 2 Enter your SpeedTouch s serial number This 13 digit key is printed on the bottom label of your SoeedTouch Then click Next SpeedTouch Home Install Wizard g DER Serial Number s Please enter the se al number You will find this information on the bottom label of your Speed Touch Please be careful filling in this value erors will cause the wireless link not to function corectly sete dO speedtouch 3 In a progress window you can follow the setup of the wireless connection to your SpeedTouch 4 Continue with Configuring the SpeedTouch and your computer on page 14 Speedtouch Chapter 3 Internet Access in No Time Chapter 3 Internet Access in No Time 3 1 2 Installing USB drivers USB connection You may want to connect your computer to the SpeedTouch using the USB port To be able to do so you must install the corresponding USB driver Supported operating USB connection on the SpeedTouch is supported for following SySteMS Microsoft Operating Systems gt MS Windows 98SE gt MS Windows Millennium gt MS Windows 2000 gt MS Windows XP You may need the Windows installation CD during installation The installation procedure might be slightly different depending on the MS Windows OS you are using gt Mac Operating Systems gt Mac OS X 10 2 Jaguar gt Mac OS X 10 3 Panther Installing Windows USB The f
20. ireless Setup on page 1 7 gt USB Go to 3 1 2 Installing USB drivers on page 18 gt Ethernet After you have plugged in the Ethernet cable to both the computer and the SpeedTouch proceed with Configuring the SpeedTouch and your computer on page 14 4 If the wizard does not detect a connection an error message will be displayed Refer to The wizard does not detect a connection on page 32 Speedtouch 13 Chapter 3 Internet Access in No Time Chapter 3 Internet Access in No Time Configuring the Once the hardware is installed successfully and you are connected to the SpeedTouch and your SpeedTouch the wizard will continue with the configuration of your SpeedTouch computer Proceed as follows 1 If prompted enter the User name and Password for your SpeedTouch security settings and click OK 4 The factory default user is Administrator Its password is blank meaning you do not have to enter anything in the password field It is advisable to specify another user name and password to protect your SpeedTouch from security violation during the configuration procedure see Access Control on page 15 or as described in 3 4 Basic Security on page 24 2 Select the appropriate Region Provider and Service for your Internet connection as specified by your service provider and click Next SpeedTouch Home Install Wizard Service Provider Select the I
21. irst time you connect the SpeedTouch to your computer through a USB drivers interface as soon as you plug the USB cable into the computer you will be prompted for a USB driver You will find the required USB driver software on the Setup CD you just entered in your computer s CD ROM or DVD ROM drive The installation is plug and play meaning that installation will require almost no effort Proceed as follows 1 Insert the blue USB cable provided into the SpeedTouch USB port marked with the USB logo p E An USB logo looks like this e i 2 The other end of the USB cable fits in one of the USB port s of your computer In most cases your computer s USB port is marked with the same USB symbol 4 You can also connect your computer to the SpeedTouch via a USB hub provided that the hub is autonomously powered 3 Windows will automatically recognise the Thomson USB Remote NDIS device i Found New Hardware Thomson USE Remote NOS Device Po gt 12 06 PM Speedtouch anaemia Chapter 3 Internet Access in No Time 4 The Windows Found New Hardware Wizard appears This wizard will guide you through the installation procedure of the USB drivers Click Next to continue The Windows Found New Hardware Wizard may ask your authorisation to connect to Windows Update to search for software If this is the case select No not this time and click Next 5 Select Instal the software automatically Rec
22. le You can follow the configuration progress in following window SpeedTouch Home Install Wizard Configuration of SpeedTouch Please wait the wizard is setting up your SpeedTouch and local network The wizard will automatically set up your Speed Touch through following tasks Identification of SpeedTouch Configuration of SpeedTouch Venfication of SpeedTouch configuration Configuration of computer speedtouch 2 Finally click Finish to close the wizard After some seconds the Internet LED will be lit green If not refer to 5 2 LED Diagnostics on page 29 3 You will be redirected to the embedded SpeedTouch pages automatically unless you cleared the http speedtouch lan check box in the previous window These pages allow you to configure your firewall device settings your wireless access point settings and so on More information can be found in the SpeedTouch User s Guide You can test your Internet connection as described in 3 3 Testing your Internet Connection on page 23 IP settings The SpeedTouch DHCP server is enabled by default Therefore the computer s networking interface used during the Home Install Wizard procedure is configured for obtaining its IP configuration dynamically For fixed IP configurations please follow the instructions of your ISP 16 S D e d tO U C n E DOC CTC 20050429 0061 v1 0 3 1 1 Wireless client adapters Installing your wireless clien
23. n your computer and correctly configured to connect to your SpeedTouch Your host computer is configured as DHCP client or is configured with a valid fixed IP address in case of problems you can give the host computer a fixed IP address in the same subnet as your SpeedTouch If the SpeedTouch is in its default settings that is an address between 192 168 1 1 and 192 168 1 253 In case you use fixed IP addresses the SpeedTouch has to be configured as DNS server default Your web browser is not using a proxy server For more information see Disable proxy server on page 36 HTTP intercept Proceed as follows 1 2 3 E DOC CTC 20050429 0061 v1 0 Open a web browser Browse to an arbitrary web site for instance http www speedtouch com As long as no Internet connection has been set up you will be automatically redirected to the SpeedTouch Welcome page Ea speedtouch Welcome hag cludes for sure eed y ia Slee Tadi reste al pale Sa Bre concent y nok eoncecteed c2 tha Irbi Tan dik an Hes tae balan to onc me ED THORIEOM HEHU If you re not redirected automatically go to Launching the Easy Setup wizard on page 22 Click on Setup my SpeedTouch to launch the Easy Setup wizard Continue with Setting up Internet connection on page 22 Speedtouch 21 Chapter 3 Internet Access in No Time Chapter 3 Internet Access in No Time Launching the Easy Setup wizard s
24. nt in Internet Explorer When opening documentation pages from the Setup CD a warning might be displayed this is for instance the case if the pages are opened in Internet Explorer and you are using MS Windows XP with Service Pack 2 To be able to view the documentation proceed as follows 1 5 In Internet Explorer following message will appear in the Information Bar Y To help protect your security Internet Explorer has restricted this file from showing active content that could access your computer Click here for options Click the Information Bar with the warning Select Allow Blocked Content A security warning will be displayed Security Warning Allowing active content such as script and ActiveX controls can be useful but active content might also harm your computer Are you sure you want to let this file run active content Click Yes Now you can view or print the SpeedTouch documentation pages This warning will be displayed every time you consult the documentation If you do not want this message to be shown in the future you must allow CDs to run active content on your computer 1 In the Internet Explorer menu select Tools gt Internet Options 2 Under Security select Allow active content from CDs to run on My Computer S D e d tO U C n E DOC CTC 20050429 0061 v1 0 0 0 Restoring Windows Zero Configuration Uninstalling the speedlouch Wireless Client Manager E DOC CTC
25. ntemet service you want to connect to Select the region provider and service of your DSL account and then click Next Connecting to Intemet using routed connection This allows sharing of your Intemet connection Speedtouch gt 4 If the service provider has included a separate disk with a dedicated 1 service profile click Have Disk to browse to the location of the appropriate service profile template file From here on the procedure might differ from the description below o The requested information will depend on the selected service profile and should be provided by your Service Provider Subsequent screens will guide you through the configuration setup of both the SpeedTouch and your computer Enter the requested information and click Next whenever requested 3 Select the VPI VCI and if required the Connection Type as specified by your service provider and click Next 4 Enter the User Name and Password for your Internet account settings as specified by your service provider and click Next speedtouch PO Chapter 3 Internet Access in No Time Access Control To protect your SpeedTouch from unauthorised access you must provide a user name and password Each time a user wants to access a Speed Touch management interface the user will be prompted to provide this user name and password before access is granted SpeedTouch Home Install Wizard DER Access Control Specify user name and passwo
26. ommended and click Next 6 The USB driver is being installed After a while a completing dialogue will appear Click Finish to close the wizard 7 Continue with Configuring the SpeedTouch and your computer on page 14 Verifying USB You can easily check the USB networking interface for example in MS Windows XP connectivity in Windows 4 In the Windows XP task bar click Start 2 Select Settings gt Control Panel gt Network and Internet Connections gt Network Connections 3 The SpeedTouch USB connection is represented as a local network interface e Beteark Conto Bebaark Ca ncclare Zertan Moie Installing Mac USB The Mac USB driver on the Setup CD will be installed automatically on your Mac and drivers happens without notification On the Setup CD the USB driver is located in stinstall app gt Contents gt MacOS gt CDCdriver Continue with Configuring the SpeedTouch and your computer on page 14 NOE speedtouch Chapter 3 Internet Access in No Time 3 1 3 Multi user Connecting Multiple Computers When multiple computers are used with a single SpeedTouch you can run the Home Install Wizard on each computer to ensure correct TCP IP settings on the computers to connect to the SpeedTouch The Home Install Wizard will detect your SoeedTouch device and sense that the SpeedTouch has already been configured You will be given the choice to reconfigure the Spee
27. our SpeedTouch The best way depends on your operating system If you use following operating system MS Windows 98 SE Millennium 2000 or XP Mac OS X provided you will use a wired connection to your Speed Touch Any operating system provided you have IP connectivity Mac OS X wirelessly connected to your Speed Touch the recommended way to setup your speedTouch is the Home Install Wizard as described in 3 1 SpeedTouch Home Install Wizard on page 12 the Easy Setup as described in 3 2 Web Based Easy Setup on page 21 Open your web browser the SpeedTouch HTTP intercept will do the rest 4 If you are using MS Windows XP it is also be possible to use the MS Windows XP Internet Gateway Device IGD Control Agent for UPnP as described in the SpeedTouch User s Guide Speedtouch 1 Chapter 3 Internet Access in No Time 3 1 Internet connection setup Preconditions Launching the Home Install Wizard speed lTouch Home Install Wizard With the help of the SpeedTouch Home Install Wizard you will be on the Internet in a flash First the wizard will try to detect your SpeedTouch After connecting your computer the wizard will configure your SpeedTouch and if necessary your computer The Home Install Wizard was designed for Microsoft Windows operating systems and Mac OS X in the latter case provided you will use a wired connection
28. owing you to prepare your SpeedTouch and network for Internet connectivity See 3 1 SpeedTouch Home Install Wizard on page 12 for more information gt SpeedTouch Maintenance to gt Reconfigure your SpeedTouch via the Home Install Wizard gt Upgrade the software version on your SpeedTouch gt Check for SpeedTouch upgrades on the Internet gt Documentation and Help to gt Consult user documentation for your SpeedTouch DSL Gateway gt Consult user documentation for SpeedTouch networking products gt See more information on the SpeedTouch product portfolio gt Visit the online support sections on www speedtouch com 4 In case you experience problems when viewing the SpeedTouch documentation see SpeedTouch documentation cannot be viewed on page 33 gt Open a new window to view the Setup CD contents Speedtouch anaemia What you need from Internet connectivity E DOC CTC 20050429 0061 v1 0 Chapter 3 Internet Access in No Time Internet Access in No Time Following configuration parameters are provided by your ISP gt Your ISP s connection service model for example PPPoE gt VPI VCI for example 8 35 gt Your user name and password to connect to the Internet RW Optionally your ISP may indicate the Service Profile to use in the SpeedTouch Home Install Wizard or Easy Setup There are different ways of setting up Internet connectivity on y
29. puter except the one connecting to your SpeedTouch To disable a network connection 1 In the Windows XP task bar click the Start button 2 Select All Programs gt Control Panel gt Network and Internet Connections gt Network Connections 3 Right click on the network interface icon you want to disable and choose Disable S D e d tO U C n E DOC CTC 20050429 0061 v1 0 A 93 THOMSON BRAND O LA L900 6Z70G00Z 9DL9 90d J peAseses syu Ily GOOT NOSWOHL o Need more help Additional help is available online at www speedtouch com A 93 THOMSON BRAND
30. rd to prevent unwanted access to the Speed Touch management interface Administrator Enter a user name speedtouch Wireless Security To protect the wireless connections to your SpeedTouch move the slide control to the desired security mode SpeedTouch Home Install Wizard Wireless Security Move the slider to the desired wireless secunty level Level 2 Secunty WPA Personal You have chosen to operate your network in Level 2 Security WPA Personal Your network will have the highest protection against intrusion curently available but will only be compatible with Wi Fi certified tenninals which support the WPA Personal standard speedtouch Following security modes to secure traffic between the SpeedTouch and connected wireless stations are available gt Low which implies in fact that no security measures are taken at all gt Medium implying that traffic is encrypted by means of a static encryption key WEP gt High providing the highest security standard available WPA for encrypting all wireless traffic For an overview on all SpeedTouch wireless security features see Securing your wireless network on page 24 E DOC CTC 20050429 0061 v1 0 S D e d tO U C a Chapter 3 Internet Access in No Time Terminating the Home 41 The SpeedTouch Home Install Wizard will configure the SpeedTouch and Install Wizard your computer according to the service profi
31. red in the United States and or other countries Netscape and Netscape Navigator are registered trademarks of Netscape Communications Corporation Ethernet is a trademark of Xerox Corporation UPnP is a certification mark of the UPnP Implementers Corporation Wi Fi and the Wi Fi logo are registered trademarks of the Wi Fi Alliance Wi Fi CERTIFIED Wi Fi ZONE Wi Fi Alli ance their respective logos and Wi Fi Protected Access are trademarks of the Wi Fi Alliance v v v v Other products may be trademarks or registered trademarks of their respective manufacturers Document Information Status v1 0 May 2005 Reference E DOC CTC 20050429 0061 Short Title Installation and Setup Guide ST580 R4 3 1 en speedtouch Contents 2 1 2 2 2 3 3 1 3 1 1 3 1 2 3 1 3 3 2 3 3 3 4 E DOC CTC 20050429 0061 v1 0 About this Installation and Setup Guide 1 Introducing the SpeedTouch oc eeeseeeeeeeeeees 3 Basic Installation sescccinctcceca ree tennentecen tonesaaxacanodincesecusy 5 Installing your Speed TOuch o oo tee cece eee eeee ee neeee eee eeeeeeeeeeneeeeeeeees 6 Connecting the Hardware 00csseeessneeesnneeeenneeseneeeseneenseneenennes 7 The SpeedTouch Setup CD 00000000000102055522222 222 2 9 Internet Access In No TIMm c ccsceeeeeeeeeeeeeeeseeeeees 11 SpeedTouch Home Install WizZard 2 00ceeeeene
32. ructions carefully If needed you can select another language to read the instructions in the language bar available at the top right corner of the web browser window Your SpeedTouch product is designed and tested to meet the latest o safety standards However to ensure safe use of this product it is important that the Safety Instructions and Regulatory Notices shown and or available in the Safety and Regulatory booklet are read and complied with carefully before installing the SpeedTouch product 5 If you have carefully read these Safety Instructions and Regulatory Notices please close the browser window to proceed You should see the Safety Instructions and Regulatory Notices window inviting you to confirm your reading safety Instructions and Regulatory Notices 6 Select I have read and fully understand the Safety Instructions and Regulatory Information and click Continue As a result the SpeedTouch CD menu pops up E DOC CTC 20050429 0061 v1 0 S D e e d to U C h 9 Chapter 2 Basic Installation speedlouch CD menu The SpeedTouch CD menu will pop up automatically each time you insert the CD speedtouch SpeedTouch R9 3 1 Residential DSL Gateways Home P Setup my SpeedTouch P SpeedTouch Maintenance P Documentation and Help Visit the SpeedTouch DSL Site View CD Contents F Y A THOMSON BRAND Select gt Setup my SpeedTouch to start the SoeedTouch Home Install Wizard all
33. s and telephone socket are plugged in firmly Loose connections can affect your Internet connection Damaged cables can interfere with your Internet connection Check for damage along the cables and loose connections at the end of the cable Replace any damaged cables To eliminate the possibility of a fault with the telephone line itself check for a dial tone by using a telephone connected to the telephone master socket If you are using ADSL check whether a splitter has been installed or that micro filters have been correctly fitted If there is no dial tone contact your telephone company Loss of Internet or network connectivity can be caused by the computer Often a reboot will rectify the problem To reboot your SpeedTouch simply turn off your SpeedTouch Wait five seconds and turn it back on S D e d tO U C n E DOC CTC 20050429 0061 v1 0 9 2 LED Diagnostics Checking the LEDs LED status No LEDs are lit or flashing DSL LED is flashing green or no DSL LED No Ethernet LED No Ethernet s Link Integrity Activity LED No USB LED gt E DOC CTC 20050429 0061 v1 0 speedtouch Chapter 5 Internet Connection Troubleshooting After establishing Internet connectivity at least following LEDs should solidly light green Power DSL Internet Possible solutions Make sure the SpeedTouch is plugged into an electrical outlet Make sure you are using the correct power supply for your
34. ses The test succeeds if all addresses can be reached If your primary and secondary DNS server are part of the list reaching one of both is enough No DNS If this step fails it may be because the DNS service provided by your ISP has a problem speedtouch a1 Chapter 5 Internet Connection Troubleshooting 0 4 The SpeedTouch CD does not start automatically The wizard does not detect a connection opeedlouch Setup CD Troubleshooting In MS Windows 1 In the Windows task bar click the Start button 2 Select Run 3 In the Open field enter the following path D Setup exe where D stands for the drive letter of your CD ROM drive In Mac OS X 1 On your desktop double click the CD icon 2 Double click Setup If the Home Install Wizard does not detect a connection to your SpeedTouch an error window appears gt gt Speed Jouch Home Install Wizard DER Connecting hardware Please connect your SpeedTouch Your SpeedTouch haz not been found Check whether All cable s are connected appropriately Your Speed ouch iz turned on and fully initialized our computer has a valid IP address Le any IP address but 0 0 0 0 No personal firewall software i running on your computer fou can try to Move pour wireless client closer to the Speedtouch wireless access point f required reset your SpeedT ouch See the Speed ouch user documentation for more information
35. t adapter E DOC CTC 20050429 0061 v1 0 Wireless Setup For a wireless connection to your Wi Fi certified SpeedTouch you will need a wireless 802 11 b g compatible client adapter As wireless client adapter you can use a provided SpeedTouch 110g CardBus a provided SpeedTouch 120g USB adapter with cable you can plug a provided SpeedTouch 121g adapter directly into your computer s USB port without cable or any other Wi Fi certified WLAN client To be able to install hardware on a MS Windows 2000 or a MS Windows XP operating system you need administrative rights on your computer The Home Install Wizard will invite you to plug in the wireless client adapter Proceed as follows 1 Plug in the wireless client adapter The hardware is being installed L If you use a SpeedTouch 110g 120g 121g adapter the SpeedTouch 7 Wireless Client Manager an alternative to the Wireless Zero Configuration WZC in Windows XP will be installed If you re working on Windows XP and prefer to work with the WZC see Restoring Windows Zero Configuration on page 35 to switch back to WZC With the provided SpeedTouch 110g 120g 121g adapter the client manager will be configured correctly for secure WLAN connectivity to the SpeedTouch Also for a third party WLAN client on MS Windows XP with Service Pack 2 the WLAN configuration will be correctly done via the WZC In other cases you will need to configure the client manager o
36. ted Restart the setup of your SpeedTouch and make sure to select the correct service profile A comprehensive LED overview can be found in the SpeedTouch User s Guide Speedtouch anaemia Chapter 5 Internet Connection Troubleshooting 9 3 Web Diagnostics Connectivity check E DOC CTC 20050429 0061 v1 0 How to do a simple connectivity check on the web pages is described in 3 3 Testing your Internet Connection on page 23 If the test is successful you will get a list of green check marks in the test results Otherwise a red cross will help you to diagnose the problem Test result Explanation Your DSL line is not synchronised DSL gt Check if your telephone line is correctly i connected to your SpeedTouch Check the DSL LED as described in Checking the LEDs on page 29 No ATM activity detected on your DSL line No Ethernet activity Ethernet In case you are connected through a protocol other than PPPoE this check is not applicable the result will always be No Ethernet activity Authentication failed check your user name and password The user name is in most cases PPP in the form of username ISP Your connection is disconnected Could not bring up link No IP address or no DNS server has been configured During IP address negotiation there was an IPCP error or a DHCP error No Internet This test sends 1 ping to each address of a configured list of IP addres
37. to your SpeedTouch Make sure that gt Your SpeedTouch is only connected to a DSL enabled phone line and to an electrical outlet gt Your SpeedTouch is correctly set up and powered on To launch the SpeedTouch Home Install Wizard 1 Launch the SpeedTouch Setup CD See 2 3 The SpeedTouch Setup CD on page 9 for more information 2 The SpeedTouch CD menu pops up If not refer to The SpeedTouch CD does not start automatically on page 32 In the SpeedTouch CD menu click Setup my SpeedTouch to start the SpeedTouch Home Install Wizard 3 On the Welcome page click Next to continue 4 The Software License Agreement window appears You must accept before continuing Click Yes to accept If you accepted this License Agreement in a previous configuration setup this window will not be shown S D e d tO U C n E DOC CTC 20050429 0061 v1 0 Connecting your computer E DOC CTC 20050429 0061 v1 0 The SpeedTouch Home Install Wizard will check your system and will invite you to connect the SpeedTouch to your computer SpeedTouch Home Install Wizard Please connect your SpeedTouch or plug in your wireless adaptor The wizard will continue as soon as your Speed Touch has been detected SpeedTouch SpeedTouch 110g 121g Detecting SpeedTouch speedtouch The next step will depend on the connection type you will use In case of gt Wireless Go to 3 1 1 W
38. uch from security violation as described in 3 4 Basic Security on page 24 In the next screen you can review your settings before to start the configuration of your SpeedTouch If something is missing or incorrect click Back To confirm the settings click Start Please wait until the configuration has been done and then click Finish After a while you will be returned automatically to the Welcome page Click on the bottom link to go to the SpeedTouch pages or select Don t show this page to access the Internet via your default home page S D e d tO U C n E DOC CTC 20050429 0061 v1 0 Chapter 3 Internet Access in No Time 3 3 Testing your Internet Connection Connectivity check After setting up the Internet connection there is a simple way to check whether your configuration is fine Go to the SpeedTouch home page http speedtouch lan or 192 168 1 254 On the left navigation pane select SpeedTouch In the Pick a task list click Check connectivity to the Internet Select an Internet Service to Check Click Check Connectivity og h WN If the test is successful you will get a list of green check marks as in the example below Check Connectivity Test Results Ethernet 444443 Internet Y Connectivity to Gateway 101 101 101 1 VY Connectivity to ONS Server 1 10 50 2 20 In case of problems please refer to 5 3 Web Diagnostics on page 31 E DOC CTC 20050429 0061
39. v1 0 S D e e d to U C h 23 Chapter 3 Internet Access in No Time 3 4 Default user name and password Changing your password Default wireless security settings securing your wireless network Basic Security The SpeedTouch comes with a default user its user name is Administrator and the default password is blank For security reasons it is recommended to set a password to access the SpeedTouch 1 Go to the SpeedTouch home page http speedtouch lan or 192 168 1 254 2 In the left pane select Toolbox gt User Management 3 In the Pick a task list click Change my password 4 Enter a new password and confirm L Do not forget this login information In case you forget you will be forced to reset the SpeedTouch back to its default configuration Also for wireless connections to your SpeedTouch by default there are no security settings so the SpeedTouch is initially accessible to all wireless devices gt The Access Control List ACL is open and empty new stations are automatically allowed to access the SpeedTouch gt The Network Name SSID is broadcasted gt The security level is initially set to Low that is no encryption is used It is recommended to change these SpeedTouch wireless access point settings either automatically via the SpeedTouch Home Install Wizard either manually as described in the SpeedTouch User s Guide To secure your wir
40. wo ADSL flavours gt The ADSL POTS variant The SpeedTouch 580 connects to an analogue Plain Old Telephone Service POTS line gt The ADSL ISDN variant The SpeedTouch 580i connects to an Integrated Service Digital Network ISDN line enabling residences with an ISDN line to use the ADSL service You can easily identify your variant by checking the product name printed on the identification label on the bottom of your SpeedTouch o Use only the SpeedTouch variant which is appropriate for the DSL service provided to your premises In case items are missing or damaged please contact your local distributor Your box should contain SpeedTouch Gateway Yellow Ethernet cable RJ 45 Grey DSL cable RJ 11 Power adapter SpeedTouch Setup CD Safety Instructions amp Regulatory Notices booklet optional Quick Installation Guide booklet Stand up cradle optional Wall mount drilling leaflet screws and dowels optional DSL filter s optional v v yv VT VF yY VWF Y vY WT HH SpeedTouch wireless networking product s optional speedtouch a Chapter 1 Introducing the SpeedTouch SpeedTouch Setup CD Your SpeedTouch is delivered with a Setup CD If you insert the CD on a Microsoft Windows PC or Mac OS X computer an intuitive CD Menu guides you through the features and contents of the Setup CD See 2 3 The SpeedTouch Setup CD on page 9 for more information In case of
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