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Smart Technologies 4.5 Computer Accessories User Manual

1. cece cece cece eceeeceeceeeeeees 20 Licensing SMART Bridgit server software eee cece cece eee e ce eeceeceeeeeees 20 Activating using the SMART activation server 02 0 0 2 2200 e cece cece ccc cceecceeeeeeeees 20 Activating your license manually cece eee ccc c aana noaaraa aaora anainn 21 Removing server or user licenses 22 CHAPTER 2 Installing SMART Bridgit software This chapter contains information you will need to prepare for installation as well as procedures that will lead you through the installation process of SMART Bridgit software and its options Preparing for installation SMART Bridgit conferencing software is scalable so system requirements vary The maximum number of users that a server can support is constrained by both the server hardware and the network bandwidth available to that server The exact number of users supported varies depending on the available bandwidth and the use of Voice over Internet Protocol VolP audio and webcam functionality Allowing more than the recommended number of simultaneous users may negatively impact performance To support more users configure multiple servers to operate as a Global Server Network GSN H NOTES e To determine the amount of bandwidth you need see Bandwidth requirements on page 54 e Your system performs best if you use a high performance server or a dedicated server with no other applications installed
2. 1 Double click the SMART Bridgit Administration Tools shortcut on the server s desktop and then click the Audio tab 29 CHAPTER 3 Configuring the server software 2 Clear the Enable Audio check box fH NOTES o Meeting audio is available in active meetings until they end o Meeting audio is disabled in new meetings I To select a default audio optimization when using VoIP 1 Double click the SMART Bridgit Administration Tools shortcut on the server s desktop and then click the Audio tab 2 Select Use VoIP Audio and then select one of the following o Optimize for high audio quality provides the best quality meeting audio It also consumes the most bandwidth o Optimize for low bandwidth uses less bandwidth but doesn t provide optimal audio quality Third party audio If you re using a third party voice bridge instead of VoIP you can provide the telephone number and meeting code to participants so they can join the meeting I To notify participants of a third party voice bridge 1 Double click the SMART Bridgit Administration Tools shortcut on the server s desktop and then click the Audio tab 2 Select Use a third party Voice Bridge or audio conferencing provider 30 Chapter 4 Managing a Global Server Network GSN About the Global Server Network GSN A SMART Bridgit GSN is a network of SMART Bridgit servers in different geographical locations A GSN optimizes bandwidth and reduces latency for
3. Perform this procedure when it won t affect other users 74 APPENDIX A Troubleshooting E To make SMART Bridgit software s primary port available 1 2 Stop applications that use SMART Bridgit software s primary port Open SMART Bridgit Administration Tools and configure SMART Bridgit software For more information see Verifying SMART Bridgit server configuration Close SMART Bridgit Administration Tools Start the applications that you stopped in step 1 Troubleshooting SMART Scheduler After the you install and configure SMART Scheduler it runs silently as a Windows service It doesn t have a user interface when running and it doesn t create a log file by default Follow these steps to gather more information when troubleshooting I To display a SMART Scheduler server log 1 Open a Command Prompt window and then browse to the SMART Scheduler Server folder The default folder is C Program Files SMART Technologies SMART Scheduler Server Type net stop SMART Scheduler Server and then press ENTER The SMART Scheduler server service stops Type SMARTSchedulerServer exe and then press ENTER The SMART Scheduler server service starts A series of text lines appear Look for and record any error information in the log that can help you identify a problem Press CTRL C The server stops and the command prompt returns Type net start SMART Scheduler Server and then press ENTER The SMART Scheduler server s
4. SMART Bridgit 4 5 Windows operating systems Installation and system administrator s guide Extraordinary made simple SMART Trademark notice SMART Bridgit SMART Board SMART Meeting Pro SMART Notebook smarttech the SMART logo and all SMART taglines are trademarks or registered trademarks of SMART Technologies ULC in the U S and or other countries Microsoft Windows Windows Server Windows Vista DirectShow Internet Explorer and Microsoft Outlook are either a registered trademark or trademarks of Microsoft Corporation in the U S and or other countries Mac iSight and QuickTime are registered trademarks of Apple Inc Intel is a registered trademark of Intel Corporation or its subsidiaries in the U S and other countries All other third party product and company names may be trademarks of their respective owners Copyright notice 2012 SMART Technologies ULC All rights reserved No part of this publication may be reproduced transmitted transcribed stored in a retrieval system or translated into any language in any form by any means without the prior written consent of SMART Technologies ULC Information in this manual is subject to change without notice and does not represent a commitment on the part of SMART One or more of the following patents US7757001 Other patents pending February 2012 Contents Introducing SMART Bridgit conferencing software c cece eee eee eee 1 Software compo
5. SMART Bridgit server requirements Each server must meet the following minimum requirements e 2 0 GHz or faster processor e 2GBofRAM e Windows Server 2003 R2 or 2008 R2 operating system e 100 Mbps network interface card NIC that supports the TCP IP Hl NOTES e 1 Gbps NIC recommended e Increased hardware capabilities improve overall meeting performance e A single processor server with a 100 Mb network interface can support from 200 to 300 concurrent users To support more users add multiple processor cores to the server and allocate more network bandwidth Exceeding the recommended number of users can affect performance CHAPTER 2 Installing SMART Bridgit software Software licensing During the 60 day free evaluation period After the evaluation version expires users can no longer conduct meetings on the server and must purchase and activate a software license Managing software licenses purchased prior to February 22 2012 If you purchased a SMART Bridgit software prior to February 22 2012 you got a server license with its own product key You may have also purchased a concurrent user license with a set entitlement that varies depending on the user license SKU you purchased The concurrent user license SKUs available included BDC 05 BDC 10 BDC 25 BDC 50 and BDC MAX The SKU came with one product key for use with all of its concurrent user licenses If you re upgrading to SMART Bridgit 4 5 software server you don t need a
6. c cece ccc ccc ccc cece e cece cece cece eeeeeeeeeeeeeeeeeeees 25 Changing SMART Bridgit server setup options o cece cece cece cece cece cece eeeeee 26 Setting meeting options 22 2 eee cece cece cece cece cece cece cece eect eeeeeeeeeeeeees 26 Disabling remote control 27 Disabling Webcam S acd ccdtesck Shieh a PLANG mn hn E EE EEEE 27 Disabling text chat cece cee cece cece cece eee e cece aa aa raran aranana 27 Disabling the Raise Hand feature occ cece ccc ccc cece cece cece cece ee eeeeeeees 28 Disabling the Knock feature 0 0 2 2 cece cece cece ccc e cece eee ce cece cece ec eeceeeeeeeeeeeees 28 Adding a message of the day 22 22 22 29 Configuring meeting audio settings 2 c ccc c eee cccceeeceeeeeeeeeees 29 Third party AUG Ors aaa ad th LLANA YUL ae dete te pa GLAD na deat bide vis klan 30 You can use SMART Bridgit Administration Tools on any SMART Bridgit server to assign client access and server access passwords to create a message of the day and to enable remote control If you re using a GSN these settings automatically update on all your SMART Bridgit Servers Setting passwords You can assign change or remove many of the passwords users and administrators use with SMART Bridgit Changing the server access password Server access passwords are optional Assign a server access password if you want users to have to type a passwor
7. Message box Click OK A notification dialog box and your message appears on each meeting participant s screen and the meeting ends Controlling SMART Bridgit conferencing software services You can use the Microsoft Windows Services administration console to control SMART Bridgit conferencing software services without restarting the computer IMPORTANT If you stop the services from the Windows Services administration console all meetings currently running end without warning the users 41 CHAPTER 5 Administering the server software To control SMART Bridgit conferencing software services 1 Open the Windows Services administration console Control Panel 5 Administrative Tools gt Services Double click SMART Bridgit Master Service The SMART Bridgit Master Service Properties dialog box appears Click Start Stop Pause Restart or Resume in the General tab to control the service Click OK Double click SMART Bridgit Meeting Service The SMART Bridgit Meeting Service Properties dialog box appears Click the General tab Click Start Stop Pause Restart or Resume to control the service Click OK Customizing the SMART Bridgit server s web page After you configure the SMART Bridgit Servers users can download the SMART Bridgit client by visiting the server s address in an internet browser I To customize the SMART Bridgit server s web page 42 1 2 Create a web page file called CustomPage ht
8. cece ce cece cece cece cece donara rriena 55 Appendix A Troubleshooting 22222 c ccc c cece cece ceeeeececeeeeeees 57 Using the SMART Bridgit troubleshooting tool 00 0 00 e cece ee eeeeee 58 Monitoring a meeting s performance presenter eee ccc e eee eee eee e ee eee eeeeeees 63 Monitoring a meeting s performance participant 2 e cece ee cece cece ceeeeeeees 64 Minimizing network latency 2 20 00 cece cece c cece cece eee e cece cece ceeeeceeeeeeeecseeeeeeees 66 Troubleshooting SMART Bridgit server connections ccc eeeee eee eeeeeeeeeeees 68 Troubleshooting administration tool connections eee cece e cece eee eeeee 73 Troubleshooting SMART Scheduler 000 0 e cece eeeeeeeeeeeeeeeeees 75 Chapter 1 Introducing SMART Bridgit conferencing software Software components 2222 e cece cecce cece cece cece cece cece ccc ceeeeeeceeeeceeeeeeeeeeeseeees 1 SMART Bridgit Server software Windows only 0 2 2 2 22 22 2 cece e cece cece cece cece eeeeeee 1 SMART Bridgit Administration Tools e eee e cece cece cece eeceeeeeees 2 SMART Bridgit client software 2 2 2 2 ccc cece cece cece cece ccc cece cece ranana 2 Features and highlights 02 0 0 0 020222222 c cece cece cece cece cece ccc cece cece cece eee eeeeeeeeeees 2 Global Server Network GSN Option 0 0 2 2 0 HA 4 SMART Schedu
9. firewalls checking for configuring G Global Server Network GSN adding a remote server changing server information connecting to a server ending a meeting removing a server setting up a local server H Hosts file configuring ink Installing SMART Bridgit software IP address move to the top of the IP Settings list IP traffic directing to the SMART Bridgit Server 41 67 11 32 33 34 34 33 31 71 62 74 INDEX L licenses removing server or user licenses 22 licensing SMART Bridgit Server software 20 M message of the day 29 minimizing network latency 66 monitor meeting performance participant64 monitor meeting performance presenter 63 P password API 25 changing the administrator access 25 pasword changing the conference creation 24 password changing the server access password 23 setting 23 pick fastest server option disabling 35 proxy servers configuring 12 R Removing server or user licenses 22 S screen capture technology 58 server security 9 server setup options 26 setting meeting options 26 Setting passwords 23 SMART Bridgit client downloading 43 78 SMART Bridgit Server software Installing 16 SMART Scheduler 4 Outlook add in 4 prerequisites 15 45 removing Outlook add in 51 using 45 SMART Scheduler Server installing 46 upgrading 48 SMARTBridgit Server software upgrading 20 software components 1 software licensing 7 system requirements cl
10. H NOTE You can end meetings that exist on your local server only If the meeting is created on a remote server the End Meeting button is unavailable SMART Bridgit clients ina GSN SMART Bridgit clients in a GSN detect and connect to the GSN server with the fastest connection speed Once this selection and connection is complete the GSN optimizes the bandwidth for the network Connecting to a GSN server Connecting to a server in a GSN Connecting to GSN servers is similar to connecting to a single SMART Bridgit server The main difference is that the SMART GSN client automatically detects the fastest server in the GSN and connects you to it regardless of the server address you enter Id To connect to the GSN 1 In your internet browser go to your SMART Bridgit server 2 Click the Download Software link and then run the client software 34 CHAPTER 4 Managing a Global Server Network GSN Selecting or viewing server information I To select or view a GSN server 1 Double click the SMART Bridgit icon on your desktop The SMART Bridgit Software dialog box appears Click the server icon in the bottom left corner of the SMART Bridgit Software dialog box if you want to connect to a different server The Server Information dialog box appears Hl NOTES o Starting server is the name or address you typed into your browser o Fastest server is the name or address of the fastest server in the GSN Type the name of the new
11. Scheduler Server software 1 Upgrade your SMART Bridgit Server See Upgrading SMART Bridgit server software on page 20 2 Open Windows Control Panel s Install or Remove Programs tool 48 CHAPTER 6 Using SMART Scheduler 3 Remove the installed SMART Scheduler Outlook add in software 4 Remove Microsoft Messaging API and Collaboration Data Objects CDO Hl NOTE The current versions of these components are installed during the upgrade procedure 5 Install the SMART Scheduler server software See Installing SMART Scheduler server software on page 46 for instructions Installing the SMART Scheduler Outlook add in from a command line I To install the add in from a command line 1 Open a Command Prompt window then type cmd in the Open box and then click OK The cmd exe dialog box appears 2 Type cd followed by a space and then type the path to the directory that contains the installer 3 Execute the installer with any appropriate msi related parameters Hl Note For alist of msi related parameters type msiexec and press ENTER 49 CHAPTER 6 Using SMART Scheduler 4 Specify configuration options for the installer SERVERNAME The address of the SMART Bridgit Server on which your SMART Scheduler meetings will run USEPASSWORD Whether your SMART Scheduler meetings are password protected 0 or 1 MAILBOX The SMART Scheduler e mail address E NOTE The Microsoft Exchange Server administrator creat
12. Tools shortcut on the server s desktop and then click the Report tab 2 Enter the number of days you want the log to store information for in the Logs purged after box 3 Click Apply Managing servers and meetings You can change the connection status of servers and end meetings using SMART Bridgit Administration Tools Placing a server on hold When you place a server on hold it doesn t allow users to connect but it doesn t end active meetings Place a server on hold when you want to perform maintenance on the server This allows active participants to finish their meetings and allows you to maintain the server when they re finished 40 CHAPTER 5 Administering the server software I To place a server on hold or reactivate it 1 2 3 Double click the SMART Bridgit Administration Tools shortcut on the server s desktop and then click the Servers tab Select the server in the Server list that you want to place on hold or to reactivate Click On Hold and then click OK when asked to confirm The server status changes to On Hold OR Click Re activate The server status changes to Alive Ending a meeting I To end a meeting 1 2 3 4 Double click the SMART Bridgit Administration Tools shortcut on the server s desktop Click the Meetings tab Select the meeting you want to end and then click End Meeting If you want to broadcast a message to meeting participants as the meeting ends type it in the
13. address to bind SMART Bridgit conferencing software to the internal NIC Use port forwarding to redirect external requests to the external NIC If you install SMART Bridgit server software on a server running other web server applications for instance Microsoft IIS or any other web server application using Port 80 you can configure SMART Bridgit software by o Using IP specific binding Each server binds to a specific IP address You can add multiple IP addresses to a single NIC on Windows servers by selecting Control Panel gt Network Connections gt Internet Protocol TCP IP o Customizing the default primary server port In this case multiple applications can bind to the same IP address but on different ports This setup requires users to specify the port when connecting SMART Bridgit client for example server company com 88 Installing the server software To install SMART Bridgit server software 1 2 Go to smarttech com downloads Download SMART Bridgit software and run the ConferenceServicesSetup exe file The SMART Bridgit InstallShield Wizard opens and displays the start up screen Click Next The License Agreement page appears CHAPTER 2 Installing SMART Bridgit software 4 Read the agreement If you accept click accept and then click Next H NOTE If you want to keep a hard copy of the agreement for your records click Print The Destination Folder dialog box appears 5 Click Next to use the defaul
14. ce eeeceeeeeeeeees 37 Viewing status information 38 Managing servers and meetings 00010 00an d anaana ainaani anann nan 40 Controlling SMART Bridgit conferencing software services e cece eee eee eee ee 41 Customizing the SMART Bridgit server s web page 2 2 0 cece cece cee eceeeeeeees 42 Downloading the SMART Bridgit client 00000 e cece ee eeeeeeee 43 Using SMART Scheduler 2222 70 e cece eee aadar aa arianna 45 iis oe 2 2 we aie ee ost Sas otis Once Sue tee Soe ae AA REE 45 SMART Scheduler requirements 2 22 020222 c cece ccccce cece ccc cccceeeeeceeeeceeeeeeees 45 Installing SMART Scheduler server software cece eee e cece eee e eee cceeeeeeeees 46 Configuring SMART Scheduler Server e cece cece ecececececeeeceeees 48 Upgrading SMART Scheduler Server 2 2 22 2 2 c cece ce cccecccececececeeeees 48 Installing the SMART Scheduler Outlook add in from a command line 49 Removing the SMART Scheduler Outlook add in 2 2 0 2 22222 c Ha 51 CONTENTS Bandwidth and scalability 0202000000 ccc cc cece cece cece eee ceeeeeeeeeeeeeeeeees 53 Bandwidth requirements 2 2 22 2 002222 e cece e cece cece cece ccc cc cc cece eee e eee e eet eeeeeeeeeeeeeeees 54 Examples of bandwidth requirements e cece cee ecceccccceeeceeeeeees 54 Scaling SMART Bridgit
15. components on your network Different network configurations use different types of access CHAPTER 2 Installing SMART Bridgit software Private local area network LAN use If your SMART Bridgit server will be used only in a private LAN you need access to the following components of your LAN infrastructure e An administrator login account with installation rights for the server computer you ll install SMART Bridgit server software on e Physical or remote login access and an administrator login account with configuration rights for your network s DHCP and DNS servers e You could also need physical or remote login access to and an administrator login account with configuration rights for your network s domain server which controls the software firewall configurations for all of your network s client computers This is dependent on your local network s domain policies Use by different networks connected to a wide area network WAN If your SMART Bridgit server will be used by different networks connected to a WAN you ll need access to the following components of your LAN or WAN infrastructure e Physical or remote login access to and an administrator login account with configuration rights for the routers WAN firewalls and proxy servers between different segments of your WAN e Physical or remote login access to and an administrator login account with configuration rights for all DNS servers in each segment of your WAN U
16. experience 7 Access to servers and infrastructure components on your network 2 2 22 7 Administrator rights c cece cece cece cece cece ce ceeceeceeeeeeeeeeees 9 About SMART Bridgit security o coc cece cece cece eeeeeeeeeeeeees 9 Server security ccc ce cece ee eee cece eee ee eeeeeeeeeeeeeeececesscsceseseeeeees 9 Client security 9 Domain names 0 0 e cece cece eee ee LELE Ea aaea naana 10 Registered domain name 222222 cece cece eee c cece eee ee cece cece cece eee eeeeeeeeeneeeeees 10 IPv4 IPv6 addresses eee cece cece ccc c cece ccc c ccc ccccceececceceseeeeeceeees 10 SMART Bridgit and firewalls e eee e cece eeeceeeeeeeees 11 Configuring firewalls 00 0002000 c occ eee cee cece cece eee eeeeeeeeeeeeeeeees 11 Configuring proxy servers 12 SMART Bridgit client system requirements c ccc cece cece ee eeeeee 13 SMART Scheduler requirements 2 222 020 0202 e cece ec cccc cece cece cc ccceeeeeceeecceeeeeeees 15 Minimum computer requirements 222 2 ccccee cece cece ccceeeeecceccceceeeeeees 15 Installing SMART Bridgit server software 00 00 cc ccc cece cece cece e cece cece eee eeeeeeeeeeeeee 16 Introduction 16 Installing the server software cece ee cece cece cece cece ccccccecceeeeeeeees 16 Upgrading SMART Bridgit server software
17. license and one product key that activates the server and its entitlement of up to 500 concurrent users Activating your license manually Ii To activate your license by e mail 1 21 Double click the SMART Bridgit Administration Tools icon on the server s desktop and then click the Licensing tab Right click the license you want to activate in the Licenses for selected server table and then select Activate The Activate License dialog box appears Click Activate manually and then click Continue The Manual Activation dialog box appears IMPORTANT This dialog box contains your product key and installation ID which a Technical Support specialist uses to create your activation key Email your product key and installation ID to SMART Technical Support smarttech com contactsupport You receive a reply e mail with your activation key Hl NoTE You have 60 days from the date of installation to enter the activation key Right click the license you want to activate in the Licenses for selected server table and then select Activate Click Activate Manually and then type the activation key Click OK After you activate the product key your license information appears in the Licenses for selected server table and the related license status changes to Activated CHAPTER 2 Installing SMART Bridgit software I To activate your license by phone 1 Call SMART Technical Support smarttech com contactsupport and request
18. new server license You also maintain the same number of concurrent user licenses you have when you originally purchased With the purchase of a promotional BDC MAX SKU available for limited time only you can upgrade your concurrent user license entitlement to 500 For information on upgrade options contact your authorized SMART reseller smarttech com where Managing SMART Bridgit software licenses purchased after February 22 2012 To continue using the software after the free trial period you need to purchase a license before the evaluation period expires When you purchase a license a SMART Bridgit software license after February 22 2012 you re purchasing a server license with entitlement of up to 500 concurrent users and you receive one product key Access requirements Before you can successfully install and use a SMART Bridgit server software you must correctly configure your network environment SMART Bridgit server software doesn t automatically do this Therefore you need access to various components of your network infrastructure before you can configure your network environment appropriately Network administration experience IMPORTANT SMART Bridgit server software functions in a complex network environment Do not attempt to install or configure the SMART Bridgit server software unless you re an experienced network administrator with a full understanding of how your network functions Access to servers and infrastructure
19. on page 67 If the problems persist the SMART Bridgit client not the server could be the cause See Unable to connect to Bridgit software server client side smarttech com kb 099567 72 APPENDIX A Troubleshooting Troubleshooting administration tool connections Symptom When you install SMART Bridgit software with IP binding SMART Bridgit Administration Tools doesn t connect to the SMART Bridgit server Solution Use one of the following procedures to connect SMART Bridgit Administration Tools to the SMART Bridgit server e Directing IP traffic to the SMART Bridgit server below recommended solution e Moving the server s IP address to the top of the IP settings list on the next page e Stopping applications using the server s IP port on the next page Directing IP traffic to the SMART Bridgit server I To direct IP traffic to the IP address bound to the SMART Bridgit server 1 Open a Command Prompt window type hostname and then press ENTER Note the computer name that appears 2 If you don t know the IP address that was entered when the server was installed open SMART Bridgit Administration Tools and then select the Setup tab For more information see Verifying SMART Bridgit server configuration Note the server s IP address in the Pv4 Address drop down list 3 Goto C WINDOWS system32 drivers etc and then open the HOSTS file 4 Type your IP address and host name on a new line at the bottom of the file EXA
20. on this page don t take effect until you restart both the SMART Bridgit Master Service and the Conference Service in Windows Services Manager see Controlling SMART Bridgit conferencing software services on page 41 Setting meeting options You can configure enable and disable several features of SMART Bridgit that are available to meeting participants 26 CHAPTER 3 Configuring the server software Disabling remote control To prevent presenters from sharing control of their computers with other participants disable the remote control setting in SMART Bridgit Administration Tools I To disable remote control 1 Double click the SMART Bridgit Administration Tools shortcut on the server s desktop and then click the Options tab 2 Clear the Enable Remote Control check box EH NOTES o Remote control is available in active meetings until they end o Remote control is disabled in new meetings and the option doesn t appear to meeting participants Disabling webcams To prevent participants from sharing video disable the webcam setting in SMART Bridgit Administration Tools To disable webcams in SMART Bridgit meetings 1 Double click the SMART Bridgit Administration Tools shortcut on the server s desktop and then click the Options tab 2 Clear the Enable Webcams check box Hl NOTES o Webcams are available in active meetings until they end o Webcams are disabled in new meetings and the option doesn t appear to meetin
21. saving usage reports I To view server usage reports 1 2 Double click the SMART Bridgit Administration Tools shortcut on the server s desktop and then click the Report tab A server usage report for the current week appears Use the Report start date and Report end date calendars to select report dates and then click Refresh A report appears for the period you select I To save a server usage report as a text file 1 39 Double click the SMART Bridgit Administration Tools shortcut on the server s desktop and then click the Report tab A server usage report for the current week appears CHAPTER 5 Administering the server software 2 In the server usage report select the entries you want to save OR Ensure no entries are selected if you want to save the entire report 3 Click Save Report If no entries are selected a Save As dialog box appears Skip step 5 OR If entries are selected a Save All Items dialog box appears Proceed to step 5 4 Click Save All Entries or Save Selection A Save As dialog box appears 5 Entera file name and destination and then click Save Setting log purge frequency You can control how long the log stores information about server usage The default value is 30 days which means log entries older than 30 days are automatically deleted from the log You can use any setting between 1 and 120 days To set log purge frequency 1 Double click the SMART Bridgit Administration
22. your product key and installation ID The Support representative uses your product key and installation ID to create and provide your activation key Double click the SMART Bridgit Administration Tools icon on the server s desktop and then click the Licensing tab Right click the license you want to activate in the Licenses for selected server table and then select Activate Click Activate Manually and then type the activation key Click OK After you activate the product key your license information appears in the Licenses for selected server table and the related license status changes to Activated Removing server or user licenses If you remove a server license or a bundle of user licenses the product keys remain valid and you can add them again at any time Id To remove server or user licenses 22 1 Double click the SMART Bridgit Administration Tools icon on the server s desktop and then click the Licensing tab Right click the license you want to remove in the Licenses for selected server table and then select Delete A confirmation dialog box appears Click OK Chapter 3 Configuring the server software Setting passwords ana a nA AA Bbm ees RAAR AAR daeppedeciecdcnenes secede gs seeceeiaeasseceeeda 23 Changing the server access password 23 Changing the meeting creation password HA 24 Changing the administrator access password 25 Assigning an API password 0
23. 03 SP3 2007 SP2 or 2010 e Network connection to your Microsoft Exchange Server e You must have SMART Bridgit server installed and running on either a separate computer recommended or if required on the same computer where you ll install SMART Scheduler server Installing SMART Scheduler server software The SMART Scheduler Server software installation file is included with your SMART Bridgit server software To locate the SMART Scheduler Server software installation file On the computer where you re installing the software browse to your SMART Bridgit Server by typing http lt yourserver com gt SMARTSchedulerServerSetup exe in the address bar where lt yourserver com gt is the URL of your SMART Bridgit Server OR On your SMART Bridgit server go to C Program Files SMART Technologies SMART Bridgit SMARTSchedulerInstallers and then copy the SMARTSchedulerServerSetup exe file to the computer you re installing it on Installing the software The ports that the Microsoft Exchange Server or Exchange client use depend upon the versions installed The network administrator can restrict the Exchange Server s range of allowed TCP ports or can map static TCP ports Refer to the Microsoft Exchange Server and Outlook clients section in this article http support microsoft com kb 832017 46 CHAPTER 6 Using SMART Scheduler To install SMART Scheduler Server software 1 Double click the SMARTSchedulerServerSetup exe installation
24. ART Bridgit Administration Tools shortcut on the server s desktop and then click the Meetings tab A table of active meetings appears The table includes the following information When the meeting was created The meeting s name Who created the meeting The number of participants The GSN server hosting the meeting Broadcasting messages to participants I To broadcast a message to all meeting participants 38 1 Double click the SMART Bridgit Administration Tools shortcut on the server s desktop and then click the Meetings tab Select the meeting to which you want to broadcast a message and then click Send Message Type the message you want to broadcast in the Message box Click OK Your message appears on each meeting participant s screen CHAPTER 5 Administering the server software Viewing status information To view status information 3 Double click the SMART Bridgit Administration Tools shortcut on the server s desktop and then click the Servers tab A table of active servers appears The table includes the following information Server IP address or domain name A description of the server The port being used for the server The number of active meetings The server s status which can include the following o Alive the server is active and users can connect o Offline the server is offline or the local server is unable to contact it o On hold an administrator placed the server on hold Viewing and
25. ART Meeting Pro Premium version 2 1 and 2 2 For detailed information on this functionality refer to SMART Meeting Pro documentation SMART Bridgit conferencing software and SMART Notebook collaborative learning software SMART Bridgit conferencing software is integrated with SMART Notebook software and SMART Product Drivers to provide instant conferencing capabilities SMART Bridgit works best with SMART Notebook versions 10 8 and 11 and SMART Product Drivers versions 10 8 and 11 For detailed information on this functionality refer to SMART Notebook software documentation CHAPTER 1 Introducing SMART Bridgit conferencing software Global Server Network GSN option The SMART Bridgit Global Server Network GSN is a network of SMART Bridgit servers at different geographical locations The GSN optimizes bandwidth and reduces latency by detecting the fastest server in each GSN and then automatically connecting the client to that server regardless of the server they initially connected to For example if there are five clients in North America and five clients in Europe all connecting to the same meeting and the GSN consists of one server on each continent each client automatically connects to the nearest fastest server This results in only one high latency overseas connection instead of five overseas connections A GSN works just as well for different buildings in the same city or even different networks in the same building SMA
26. ER 2 Installing SMART Bridgit software 9 Configure the ports using the following options Primary TCP port By default SMART Bridgit conferencing software uses port 80 as its primary port If your server is running another application that uses port 80 you must assign SMART Bridgit conferencing software to an unoccupied port Configure your firewall to allow incoming and outgoing TCP traffic on your chosen port Enable secondary TCP port By default SMART Bridgit conferencing software uses port 9933 If you want to use a different port make sure it doesn t conflict with any other applications running on the server computer Hl NOTE If your server is running another application that uses either of these ports you must assign SMART Bridgit software s primary and secondary ports to unoccupied ports Configure your firewall to allow incoming and outgoing TCP traffic on the chosen ports Enable UDP ports audio optimization Whenever possible SMART Bridgit conferencing software uses UDP for audio transmission to avoid the additional overhead of TCP ina timing sensitive situation SMART strongly recommends that you enable UDP to minimize audio lag in SMART Bridgit meetings You must open a range of UDP ports 9901 to 9920 on your firewall to use this feature E NOTES o If you configure SMART Bridgit server software to use a TCP port that isn t the default users must specify the port when connecting to the server
27. For example to connect to a SMART Bridgit server on port 8080 users must type server company com 8080 o AUDP port supports up to 10 participants with optimal performance By default SMART Bridgit conferencing software opens 20 UDP ports to allow approximately 200 concurrent participants Open more ports to accommodate more participants o If your network uses a firewall you must configure it to allow incoming TCP and UDP traffic on these ports 10 Click Next The Server Password Security page appears CHAPTER 2 Installing SMART Bridgit software 11 Optionally create the following passwords for server password security Server access An optional password that a meeting participant uses when password connecting to a SMART Bridgit server The server access password allows the participant to access the server and view the list of meetings on it IMPORTANT If you assign a server access password you should also assign a meeting creation password Meeting creation An optional password that a meeting owner uses to create a meeting password on the SMART Bridgit server Users who type the meeting creation password can also see the list of active meetings on the server Hl NOTE After you install SMART Bridgit server software you can use SMART Bridgit Administration Tools to create additional server access and meeting creation passwords 12 Click Next The Ready to Install page appears 13 Click Back to change t
28. HAPTER 6 Bandwidth and scalability SMART Bridgit resource Bandwidth required 9 Kbps One shared desktop with a resolution of 1024 x 768 Four open microphones using the standard quality setting Four open webcams with moderate activity 25 Kbps x 4 100 Kbps 60 Kbps x 4 240 Kbps Totals Bandwidth required for each participant Bandwidth required for all 4 participants 9 100 Kbps 240 Kbps 349 Kbps 349 Kbps x 4 participants 1 396 Kbps or 1 396 Mbps Scaling SMART Bridgit SMART Bridgit software is scalable A SMART Bridgit Server software maintains its availability reliability and performance when the number of meeting participants increases on the server e One shared desktop witha resolution of 1024 x 768 e Four open microphones using the standard quality setting e Four open webcams with moderate activity 349 Mbps Total computers NIC speed Server 1 Gbps Max client SMART Bridgit software resources connections Outbound from Server 1 000 e One shared desktop witha resolution of 1024 x 768 e Four open microphones using the standard quality setting 109 Mbps 1 Gbps 1 000 e One shared desktop witha resolution of 1024 x 768 e Four open webcams with moderate activity 249 Mbps 1 Gbps 1 000 e One shared desktop witha resolution of 1024 x 768 9 Mbps 7 2 Mbps 800 55 Appendix A Troubleshooting Using t
29. If none of these options helps significantly contact your network administrator and report that you re experiencing slow network performance 65 APPENDIX A Troubleshooting Minimizing network latency This topic details steps you can take if your client s program is slow or unresponsive during a meeting Latency the time lag between sending a message to a remote computer and receiving a response can cause noticeable performance issues in SMART Bridgit software Symptoms e Connecting to the SMART Bridgit Server takes a long time e The screen updates slowly when you view a shared desktop e SMART Bridgit software doesn t respond to your mouse or keyboard when you use remote control Solution Try the following to troubleshoot network latency issues e Verify that you re using TCP and UDP network protocols See Verifying communication protocol on the next page e Check if you re connecting through a proxy server See SMART Bridgit and firewalls on page 11 e Check your network bandwidth See Examples of bandwidth requirements on page 54 e Measure latency and packet loss rate See Measuring latency and packet loss on the next page Other suggestions Because you have limited control over the network outside of your LAN you have limited control over network latency issues However you might be able to improve the connection between your LAN and your Internet Service Provider ISP You can try these options e Read th
30. LOMS or 6c ta AD te Acc tae ye tok dates es oblast tear eta ka hd Stok he a dnt 68 Solution 68 Verifying the network s DNS configuration 69 Verifying SMART Bridgit server configuration c cece cece ccc cece cece cece 69 Manually updating the Windows registry e cece cece cece ec ccc cece cece eeeeeeees 71 Configuring the client s HOSTS file e cece cee eeeeeeees 71 Verifying port forwarding and firewall configuration 72 Troubleshooting administration tool connections 2 AA 73 SVIMPLOM ss 223k ULAN LYNN LULAN man NAGA bg NABAL EA ee a RA OS Sh 73 AA Lees 73 Directing IP traffic to the SMART Bridgit server c cece cece cece cece cece cece eee 73 Moving the server s IP address to the top of the IP settings list 74 Stopping applications using the server s IP port HA 74 Troubleshooting SMART Scheduler 0c ee cece cece cece cece eeeeeeeeeeeeeeeees 75 57 APPENDIX A Troubleshooting This section includes troubleshooting topics and information on how to get technical support It also shows how you can use the SMART Bridgit software troubleshooting tool to optimize your system configuration and resolve problems Using the SMART Bridgit troubleshooting tool SMART Bridgit software has a troubleshooting tool that you can use to determine the cause of issues you could have E To open the troubleshooting tool 1 Open SMA
31. MPLE 192 168 0 8 bridgitserver 5 Save the HOSTS file You can now open SMART Bridgit Administration Tools and configure the SMART Bridgit server software See Configuring the server software on page 23 73 APPENDIX A Troubleshooting IMPORTANT Because other applications can use the hostname you should remove the line you added in step 4 after you configure the SMART Bridgit Server You can remove the line or comment it out by inserting a character at the beginning of the line Moving the server s IP address to the top of the IP settings list E To move the server s IP address to the top of the IP settings list 1 10 If you don t know the IP address that was entered when the server was installed open SMART Bridgit Administration Tools and then select the Setup tab Note the server s IP address in the Pv4 Address drop down list Select Start gt Control Panel gt Network Connections Right click the network device that SMART Bridgit software is bound to and then select Properties Click Internet Protocol TCP IP in the This connection uses the following items list Click Properties Select the General tab and then click Advanced The Advanced TCP IP Settings dialog box appears Click the IP Settings tab Remove all the IP addresses above the SMART Bridgit server s address Replace the addresses below the server s address Restart the server Stopping applications using the server s IP port TIP
32. Primary port for data screen viewing and webcam traffic for SMART Bridgit meetings e If this port is limited to only HTTP SMART Bridgit conferencing software attempts to use the secondary port 9933 for this traffic e If this port is blocked or unavailable SMART Bridgit conferencing software uses the HTTP on the primary port which can affect performance 9933 TCP SMART Bridgit Secondary port for data screen viewing and webcam traffic for SMART Bridgit meetings 9901 to UDP SMART Bridgit e Primary port range for VoIP audio traffic for 9920 SMART Bridgit meetings e f these ports are blocked or unavailable SMART Bridgit conferencing software falls to TCP or HTTP on the primary or secondary port which can negatively affect performance Configuring proxy servers You can configure your SMART Bridgit server software to work with any proxy server that adheres to the RFC 2068 HTTP standard If you install your SMART Bridgit server software behind a proxy server you must create access policy rules for inbound and outbound traffic on that proxy server You can further enhance your network security by enabling authentication such as basic digest or NT LAN Manager NTLM authentication CHAPTER 2 Installing SMART Bridgit software NOTE Although proxy servers protect internal networks from intruders they unavoidably introduce network latency If you incorporate a proxy server configure each meeting participant s Interne
33. RT Bridgit client software and create a test meeting The SMART Bridgit lobby screen appears 2 Select Menu gt About SMART Bridgit The About SMART Bridgit Software dialog box appears 3 Select Technical Support 5 Troubleshooting The Troubleshooting dialog box appears The features of the Troubleshooting dialog box are described in the following sections e Screen capture technology below e Sharing color quality on page 60 e Audio on page 61 e Connection on page 62 e Ink on page 62 For more assistance contact SMART Technical Support smarttech com contactsupport Screen capture technology This section provides an overview of the various technologies that SMART Bridgit software uses when you share your desktop during a meeting 58 APPENDIX A Troubleshooting SMART Bridgit software uses the following three types of technology to share screens during a meeting Type of Description technology Mirror SMART Bridgit software attempts to use this sharing method first because it offers the drivers best performance It requires an installation which is automatically done if you have administrator rights Hl NOTE Mirror drivers behave unexpectedly on computers with Windows 7 operating systems Redraw SMART Bridgit software reverts to using redraw hooks if it can t use mirror drivers hooks Redraw hooks are automatically downloaded from the server when needed and performs a screen capture every time something changes on the sc
34. RT Scheduler SMART Scheduler allows you to create meetings in Microsoft Outlook that will automatically start on a specified SMART Bridgit Server SMART Scheduler monitors the Microsoft Exchange server for upcoming SMART Bridgit meetings and starts the meeting on the SMART Bridgit Server at the appropriate time SMART Scheduler Outlook add in To use SMART Scheduler install the SMART Scheduler Outlook add in on your client computers This add in consists of a toolbar that appears in the standard meeting request window in Microsoft Outlook You can create a meeting in Outlook that uses SMART Bridgit conferencing software by selecting the This is a SMART Bridgit Meeting check box in the meeting creation dialog box Both the meeting creator and the attendees will see a booking in their Outlook calendar that contains a link to the SMART Bridgit meeting Chapter 2 Installing SMART Bridgit software Preparing for installation c cece cece cece cece cece cece cece ce eeeeeeeeeeeeeees 6 SMART Bridgit server requirements cece cece cece cece eee e cece cece cece cecceeeeeeeeees 6 Software licensing 220 2222 eee eee cece cece ccc ccc cece cece cece cece cece ee eeeeeteeeeteeeeereeees 7 Managing software licenses purchased prior to February 22 2012 7 Managing SMART Bridgit software licenses purchased after February 22 2012 7 Access requirements 2 a 7 Network administration
35. T recommends installing your SMART Bridgit server behind a firewall to prevent unauthorized access The firewall must open port 80 for HTTP traffic coming into the server and going out to the client NOTE SMART doesn t recommend deploying SMART Bridgit servers with only HTTP connectivity Configuring firewalls You can install your SMART Bridgit server software behind a software firewall proxy server hardware firewall or router For optimal performance enable both primary and secondary TCP ports and a range of UDP ports for Voice over Internet Protocol VoIP audio on the server e Firewalls for the server should allow inbound communication to the server on all specified ports CHAPTER 2 Installing SMART Bridgit software e Firewalls for the client should allow outbound communication from the client on all specified ports For best performance allow inbound TCP and UDP traffic to the server on the default ports specified in the following table Default Type protocol Use ports 80 TCP HTTP e Initial connection to the SMART Bridgit server to display the web page from which the users download the SMART Bridgit client e Initial connection to the SMART Bridgit server from the SMART Bridgit client when looking for meetings to join or when creating new meetings e Fallback communication method for all other SMART Bridgit functions when other ports are unavailable lower performance than other ports 80 TCP SMART Bridgit e
36. TES If clients are still unable to connect to the server see Verifying the network s DNS configuration on the previous page to verify the port forwarding and firewall configurations APPENDIX A Troubleshooting Manually updating the Windows registry P CAUTION Use caution when you open the Windows registry editor If you incorrectly modify the Windows registry you can damage your computer s operating system Back up your registry before performing the following procedure Id To enter the domain name or IP address in the Windows registry 1 Start the Windows registry editor and browse to HKEY LOCAL _ MACHINE SOFTWARE SMART Technologies Inc 1Bridgit Data conferencingSoftware 3 0 2 Type your SMART Bridgit server s domain name or IP address in the MasterServerDomainName boxes 3 Exit the Windows registry editor 4 Select Start gt Control Panel gt Administrative Tools gt Services The Services dialog box appears 5 Right click SMART Bridgit Master Service and then select Restart The SMART Bridgit Master Service restarts H NOTE Other clients disconnect from the SMART Bridgit server when you complete this procedure 6 Right click SMART Bridgit Conference Service and then select Restart The SMART Bridgit Conference Service restarts If clients are still unable to connect to the server see Verifying port forwarding and firewall configuration on the next page to verify the port forwarding and firewall configuration
37. a 45 Installing SMART Scheduler server software 2 2 2 2 eee eee eee e cece cece cece ceeeeeees 46 Installing the software eee ccc cece ee cece cece eee ce cece cececceccccecceeeeees 46 Configuring SMART Scheduler Server cece eee c cece cece cecccececeeeeeees 48 Upgrading SMART Scheduler Server 48 Installing the SMART Scheduler Outlook add in from a commandline 2 22 222 49 Removing the SMART Scheduler Outlook add in 2 2 2 2 e cece cece e cece eee cece cece seen eens 51 Introduction If you re using a Windows operating system the SMART Scheduler option integrates the SMART Bridgit server with Microsoft Exchange Server and Microsoft Outlook Clients This enables you to schedule single or recurring meetings that use SMART Bridgit software SMART Scheduler requirements Minimum computer requirements SMART Scheduler server requirements e 2 0 GHz processor e 1GBofRAM e Windows Server 2003 R2 or 2008 R2 operating system e 10 Mbps network interface card that supports the TCP IP e Network connection to your Microsoft Exchange Server e CDO 1 2 1 Microsoft Collaboration Data Objects version 6 5 8165 0 or later You can also download this software during the server installation 45 CHAPTER 6 Using SMART Scheduler Microsoft Exchange Server Microsoft Exchange Server 2003 2007 or 2010 SMART Scheduler Outlook add in e 2 0 GHZ processor e 1GB of RAM e Outlook 20
38. a aaea cece cece cece eanna oaran nnna 41 Controlling SMART Bridgit conferencing software services ec cece eee eeeeeeeeee 41 Customizing the SMART Bridgit server s web page 0c eee eee cece eee eeeeeeee 42 Downloading the SMART Bridgit client 0000 ec cee eee eee cece eeeeeeees 43 About SMART Bridgit Administration Tools SMART Bridgit server software includes an administration tools application which you can use to configure servers and view their statuses manage your SMART Bridgit software licenses and change password sharing and remote control settings You can also use the administration tools to set up a message of the day and configure chat and video settings When you install SMART Bridgit server software a shortcut to SMART Bridgit Administration Tools appears on the server s desktop FE IMPORTANT Before you start SMART Bridgit Administration Tools you might need to temporarily disable the other services listening on the same port as SMART Bridgit services When you finish configuring SMART Bridgit server software restart the services you disabled 37 CHAPTER 5 Administering the server software Viewing status information You can use SMART Bridgit Administration Tools to view status information for SMART Bridgit Server software including active meetings licenses and server usage Viewing active meetings I To view active meetings 3 Double click the SM
39. are seeing events on your desktop several seconds after they happen you can try a number of things e Use a solid color desktop background rather than a complex wallpaper e Disable animations or fades in list boxes windows menus ToolTips and so on e Stop sharing your webcam e Optimize your desktop for sharing Select Menu gt About SMART Bridgit gt Technical Support 5 Troubleshooting and then select Optimize desktop for sharing and click OK e Reduce the screen resolution in your operating system s display settings or share only a portion of the desktop H NOTES o The procedure for reducing the desktop resolution varies between versions of Windows operating system However the option is always available in Control Panel gt Display gt Settings 63 APPENDIX A Troubleshooting o The procedure for reducing the desktop resolution varies between versions of the Mac 4 operating system software However the option is always available in the Apple menu gt System Preferences gt Displays o If you re the meeting owner you can choose an audio optimization setting that could improve performance If none of these options helps significantly contact your network administrator and report that you re experiencing slow network performance Monitoring a meeting s performance participant When you view the shared desktop the Show Hide Partipant List button g turns yellow if your computer is 5 to 10 seconds be
40. ch time the server starts it generates a new 1024 bit SSL certificate and negotiates a new 256 bit encryption key with each client However if a client is unable to negotiate a set of encryption keys with the server no connection is established SMART Bridgit conferencing software also uses Secure Real time Transport Protocol SRTP to encrypt audio traffic transmitted using a UDP connection These encryptions prevent third parties from intercepting data transmitted between client and server The cipher suite negotiated between a Windows operating system server and client is an AES256 SHA cipher suite including RSA encrypted key exchange digest authentication and 256 bit SSL data encryption SMART Bridgit conferencing software for Mac OS X operating system software also implements 256 bit SSL encryption Client security System administrators and meeting creators can set four types of passwords to enhance SMART Bridgit software security These passwords aren t mandatory IMPORTANT If you assign a server access password SMART recommends that you also assign a meeting creation password CHAPTER 2 Installing SMART Bridgit software Password type Description Server access An optional password that a meeting participant uses when connecting to a SMART Bridgit server The server access password allows the participant to password access the server and view the list of meetings on it IMPORTANT If you assign a server access password
41. d before they can view the list of active meetings on a server You can assign as many server access passwords as necessary El IMPORTANT If you assign a Server access password you should also assign a meeting creation password 23 CHAPTER 3 Configuring the server software To change server access passwords 1 Double click the SMART Bridgit Administration Tools icon on the server s desktop and then click the Security tab 2 Select Server access password in the Client access passwords area 3 Type the passwords you want to use Use a semicolon to separate multiple passwords for example applejbanana pear E NOTES o To revoke a password remove it from the list o Ifthe server access password and meeting creation password are identical you re prompted for only the server access password 4 Click Apply W NOTES o Remember to give the passwords to everyone who s authorized to view the list of active meetings o Participants who receive an e mail invitation to join a meeting can click the link in the invitation to bypass the server access password However the participant can join only the meeting they re invited to The participant can t view the list of other active meetings on the server Changing the meeting creation password Meeting creation passwords are optional Assign a meeting creation password if you want users to have to type a password before they can create a meeting You can assign as many passwords a
42. ded software The Choose Directory for Extracted Files dialog box appears 47 CHAPTER 6 Using SMART Scheduler Click OK to accept the default location or type a new location The CDO Installation file downloads to the specified location Browse to where you saved the file and double click the ExchangeMapiCdo msi file To install SMART Scheduler Server software return to step 3 in Installing SMART Scheduler server software on page 46 Configuring SMART Scheduler Server After you install SMART Scheduler server software you can change the server name and password settings I To change the SMART Scheduler server settings 1 Browse to where you installed SMART Scheduler server and double click the SMARTSchedulerServerConfig exe file The SMART Scheduler Server Configuration dialog box opens Change your SMART Scheduler mailbox credentials or Windows authentication information as required Click OK to save the changes IMPORTANT e If you change the name of your SMART Scheduler mailbox none of the meetings scheduled using the old mailbox name will run e After changing the name of the mailbox on the server you must also change the name of the mailbox in the SMART Scheduler Outlook add in For instructions see To change the SMART Scheduler settings for all new meetings in your SMART Bridgit 4 5 user s guide smarttech com kb 170181 or SMART Bridgit Help Upgrading SMART Scheduler Server To upgrade your SMART
43. dure in nstalling the server software on page 16 OR Click No and then end the meeting using the on screen instructions Licensing SMART Bridgit server software Once your 60 day trial expires you must activate your server and user licenses to continue using SMART Bridgit conferencing software H NOTES e If you upgrade from version 3 to version 4 your version 3 licenses continue to work with version 4 e If you upgrade from a version earlier than 3 1 the software s Voice over Internet Protocol VolP audio features aren t available You can purchase an audio upgrade license from your authorized SMART reseller in order to enable the VolP audio features Activating using the SMART activation server I To activate your license using the SMART activation server 20 1 Double click the SMART Bridgit Administration Tools icon on the server s desktop and then click the Licensing tab Select the server you want to activate from the Server list Click Install Server License The Install Server License dialog box opens Type your product key in the Product Key box and then click OK CHAPTER 2 Installing SMART Bridgit software After you activate the product key your server software information appears in the Licenses for selected server table the related status changes to Activated and you have 500 installed licenses IMPORTANT When you purchase the SMART Bridgit 4 5 software service license you re purchasing a server
44. e by OS your computer has Windows 7 which causes the mirror driver to behave unexpectedly Enable redraw Select to share using If your pointer is flickering you might want to try hooks redraw hooks clearing this option Hl NOTE Redraw hooks behave unexpectedly with Windows 7 operating system Enable mirror Select to share using If your shared applications aren t being captured driver mirror driver correctly you might want to try clearing this option Otherwise leave this option enabled Sharing color quality Use the following options to adjust the quality of shared color images and video Field Description When to use why it s important Share in full color e Select to share in the Clearing this option causes bandwidth highest color depth available usage to drop but it increases the load on usually 24 or 32 bits per the presenters computer The image pixel quality of the shared screen is reduced e Clear to share in 256 color mode Optimize desktop Slows down the frequency of This option is cleared by default You can for sharing screen captures and removes your select it to improve sharing when desktop background to decrease bandwidth is limited the amount of bandwidth used 60 APPENDIX A Troubleshooting Audio Use the following options to adjust your audio settings Option Description When to use why it s important Enable echo Enables echo Disable this option only if the computer s power is v
45. e in the Server list 4 Click Remove Local and then click OK to confirm H NOTES o The serveris removed from every user s Server list o If clients are connected to meetings at the time of the server removal they remain on the Meetings list of the server computer hosting them Removing a server from a GSN I To remove a SMART Bridgit server from a GSN 1 Double click the SMART Bridgit Administration Tools shortcut on the server s desktop and then click the Servers tab 2 Select the server you want to remove in the Server list 3 Click Remove and then click OK to confirm Hl NOTES o The serveris removed from every user s Server list o If clients are connected to meetings when the server is removed they remain on the Meetings list of the server computer hosting them Changing GSN server information I To change GSN server information 1 Double click the SMART Bridgit Administration Tools shortcut on the server s desktop and then click the Servers tab 2 Type new information in the Description box or the Server password box 33 CHAPTER 4 Managing a Global Server Network GSN 3 Click Apply The new information is pushed to all other servers in the GSN Ending a GSN meeting I To end a meeting on the local GSN server 1 Double click the SMART Bridgit Administration Tools shortcut on the server s desktop and then click the Meetings tab 2 Select a meeting in the list 3 Click End meeting
46. e information see Configuring the server software on page 23 H NOTE If the SMART Bridgit Software Administration Tools window doesn t appear see Manually updating the Windows registry on the next page to enter the domain name or IP address manually in the Windows registry Compare the domain name or IP address in the Registered Domain Name box to the domain name or IP address you compared in Verifying the network s DNS configuration on the previous page If the domain names or IP addresses are the same but clients are still unable to connect to the server see Verifying the network s DNS configuration on the previous page to verify the port forwarding and firewall configurations If the domain names or IP addresses are different type your SMART Bridgit Server s domain name or IP address in the Registered Domain Name box and then click Apply The Restart Services dialog box appears Click Close Administrative Tools The SMART Bridgit Software Administration Tools dialog box closes Select Start gt Control Panel gt Administrative Tools gt Services The Services dialog box appears Right click SMART Bridgit Master Service and then select Restart The SMART Bridgit Master Service restarts Hl NoTE Other SMART Bridgit clients disconnect from the SMART Bridgit server when you complete this procedure Right click SMART Bridgit Conference Service and then select Restart The SMART Bridgit Conference Service starts E NO
47. e specifications of your server and client computer Ethernet card throughput rates Also check your network device rates If they re low upgrade the hardware e Verify that your Internet transmit and receive speeds match the speed guaranteed by your ISP 66 APPENDIX A Troubleshooting Verifying communication protocol SMART Bridgit software uses three types of network protocols e TCP for data and video e UDP for VoIP audio e HTTP if a client is unable to connect to the server using TCP Communications using TCP and UDP have lower network delays than those using HTTP protocol and using them helps to prevent latency issues Use SMART Bridgit software s troubleshooting tool to determine the network protocol you re using See Using the SMART Bridgit troubleshooting tool on page 58 Ensure that values appear in the TCP Port and UDP Port fields If these fields have N A in them or if the Proxy Connection option is selected contact your administrator to open the TCP and UDP ports to connect to SMART Bridgit server See Administering the server software on page 37 See SMART Bridgit and firewalls on page 11 for information about configuring firewalls and proxy servers Checking for firewalls To determine if the client is behind a firewall 1 Onthe client computer open the SMART Bridgit troubleshooting tool See Using the SMART Bridgit troubleshooting tool on page 58 The Connection area displays the ports and protocols the clien
48. enterprise SMART Bridgit deployment You don t have to install the GSN separately Install the SMART Bridgit server software and use SMART Bridgit Administration Tools to configure the GSN options See Installing the server software on page 16 for installation information SMART Bridgit Servers in a GSN You install each server ina GSN as an independent SMART Bridgit Server Once included in a GSN each independent server becomes a node in the network with independent server capabilities Requirements and prerequisites The requirements for a GSN Server are the same as a standard SMART Bridgit Server See Preparing for installation on page 6 for details Setting up a local GSN server When you install SMART Bridgit server software a shortcut to SMART Bridgit Administration Tools appears on your desktop H NOTES e Changes made on the Options Audio and Security tabs in SMART Bridgit Administration Tools on one server in a GSN automatically apply to all servers in that GSN e Your server name should describe your local server in plain language e The server password is used by other servers in the GSN to add your server This password is mandatory 31 CHAPTER 4 Managing a Global Server Network GSN I To set up your local GSN server 1 Double click the SMART Bridgit Administration Tools shortcut on the server s desktop and then click the Servers tab Type a name for your server in the Description box in the Server setup inf
49. ervice starts I To create a server log file 75 1 Open a Command Prompt window and then browse to the SMART Scheduler Server folder The default folder is C Program Files SMART Technologies SMART Scheduler Server Type net stop SMART Scheduler Server and then press ENTER The SMART Scheduler Server Windows service stops APPENDIX A Troubleshooting 76 Type SMARTSchedulerServer exe gt gt log txt and then press ENTER The SMART Scheduler Server service starts The log information re directs to the log txt file Wait afew minutes and then press CTRL C The server stops and the command prompt returns Typenet start SMART Scheduler Server and then press ENTER The SMART Scheduler server service starts Locate the log txt file and then open it in a text editor Index A access requirements activating manually using the SMART activation server administering the server software administration server software audio settings B bandwidth and scalability bandwidth requirements examples broadcasting messages C checking for firewalls color quality configuring firewalls configuring proxy servers configuring the server software connection customizing the server s web page D disabling remote control disabling text chat disabling webcams domain names 77 21 20 37 37 29 61 53 55 38 67 60 11 12 23 62 42 27 27 27 10 ending a meeting F
50. ery cancellation cancellation for limited because it takes slightly more processing power to VoIP audio have this enabled Some hardware devices contain echo cancellation that SMART Bridgit s software based echo cancellation can interfere with Disable this option if you are having problems with echo cancellation Enable AGC Enables AGC adjusts the volume of your microphone to a automatic gain control AGC reasonable level in case you have your volume set too high Disable this option if you prefer full control over the volume 61 APPENDIX A Troubleshooting Connection This section provides server connection status details as well as information on ports and proxy connections Field Description When to use why it s important Starting server Displays the server name e Status only that you typed when you e To change which server is in use double connected SMART Bridgit software to the server click the SMART Bridgit client icon on your desktop or in the Dock and then click the server icon sa Fastest server e Displays the server in e Status only the Global Server e SMART Bridgit software detects this Network GSN that server automatically you re connected to e SMART Bridgit software selected this server due to its speed of connection TCP port Displays the port your Status only system is using for screen sharing video conferencing and chat UDP port The port used for VoIP audio Status
51. es this address and the mailbox on the Microsoft Exchange Server at the same time USERTF specifies whether your e mail messages use rich text formatting 1 or plain text formatting 0 EXAMPLE msiexec exe i C lt SourceFileLocation gt SMARTSchedulerOutlookAddinSetup msi qn SERVERNAME lt yourserver com gt USEPASSWORD 1 USERTF 1 MATLBOX lt Scheduler Mailbox gt where lt SourceFileLocation gt is the path to the msi file lt yourserver com gt is the URL of your SMART Bridgit Server and lt Scheduler Mailbox gt is the SMART Scheduler email address If you have a space in your mailbox name you must use double quotations marks before and after the name If there is no space quotation marks are not required 5 Press ENTER The SMART Scheduler Outlook add in installs I To upgrade the add in from a command line Follow the steps in the To install the add in from a command line procedure above and then close and restart Outlook H NOTE You can leave Outlook running during the upgrade but you must restart it for the changes to take effect 50 CHAPTER 6 Using SMART Scheduler Removing the SMART Scheduler Outlook add in IMPORTANT Do not remove files for other SMART software products you want to continue to use If you are unsure contact SMART Technical Support for more information Before you can perform the default removal procedure you must obtain the product code for your
52. file The SMART Scheduler Server InstallShield Wizard welcome screen appears H NOTE The installer won t run on a computer with Microsoft Outlook 2 Click Next to continue If you don t have Microsoft Collaboration Data Object CDO installed on your computer the CDO Installation Required dialog box appears Go to the To install Microsoft CDO procedure below If CDO is installed the Software License Agreement appears 3 Read the agreement If you accept is click accept and then click Next H NOTE If you want to keep a hard copy of the agreement for your records click Print The Destination Folder dialog box appears 4 Click Next to install to the default folder or click Change to specify another folder location 5 Click Install If the installation is successful the InstallShield Wizard Completed dialog box appears 6 Click Configure to set up the mailbox The SMART Scheduler Server Configuration dialog box appears 7 Type your SMART Scheduler mailbox credentials and Windows authentication information in the appropriate boxes and then click OK The setup application installs the SMART Scheduler Server which runs as a service The application then verifies that the specified Windows user account has access to the Microsoft Exchange mailbox and that the mailbox is functioning correctly Any errors are reported to you To install Microsoft CDO 1 Select Download CDO Installer and then click Finish 2 Run the downloa
53. g participants Disabling text chat To prevent participants from sharing chat messages disable the text chat setting in SMART Bridgit Administration Tools 27 CHAPTER 3 Configuring the server software I To disable text chat in SMART Bridgit meetings 1 Double click the SMART Bridgit Administration Tools shortcut on the server s desktop and then click the Options tab 2 Clear the Enable Chat check box Hl NOTES o Text chat is available in active meetings until they end o Text chat is disabled in new meetings and the option doesn t appear to meeting participants Disabling the Raise Hand feature To prevent participants from interrupting the meeting with the Raise Hand feature disable the feature in SMART Bridgit Administration Tools I To disable the raise hand feature in SMART Bridgit meetings 1 Double click the SMART Bridgit Administration Tools shortcut on the server s desktop and then click the Options tab 2 Clear the Enable Raise Hand check box Hl NOTES o The Raise Hand feature is available in active meetings until they end o The Raise Hand feature is disabled in new meetings and the option doesn t appear to meeting participants Disabling the Knock feature To prevent participants from knocking and entering a meeting without a password disable the Knock feature in SMART Bridgit Administration Tools To disable the knock feature in SMART Bridgit meetings 1 Double click the SMART Bridgi
54. he SMART Bridgit troubleshooting tool c eee cece eee cece cece ee eeeeeeeeeeees 58 Screen capture technology e cece cece eee eeecceccececeeeeees 58 Sharing color quality 0 00 000000000000000000aa 0000000000 aada a aoaaa aaao a aoaaa aadar orainne 60 AUG AG EG aa a a a Ba paa te ee a AA AG 61 COMMOC TOM scosese ee eas eater ee eee eta eee eee eee 62 WINK E Sete AA Se ee nn eee neh ete cee AA 62 Monitoring a meeting s performance presenter c cece cece cece cece cece eeeeees 63 Improving performance 2 22 2 eee cece cece cece cece cece ccc cece aoaaa aoaaa aonana naonn 63 Monitoring a meeting s performance participant 2 222 222 eee eee cece cece e cece ee eee eee es 64 Improving performance 2 2 2 cece cece cece cece cece cece cece cece cece eeeeeeeeeeeeeees 64 Minimizing network latency 0c eee cece e cece cece cecececcccecececceeeeees 66 SYmMPOMS aan tee cay esate NA tases AA TA te ae teen 66 Solution 66 Other SUGGESTIONS isss aa a AG eee HA Gaan NGAUN GALA oe pg UB ka nG eee edie chs ede 66 Verifying communication protocol 67 Checking for firewalls ccc c cece cece ceec ce daaa aaran norana 67 Measuring latency and packet lOSS 2 2 2 0 cece c cece eee ce eee ence cece een ee eee eennnaeeees 67 Troubleshooting SMART Bridgit server connections e cece eee cece cece cece cece eee eee 68 DVIMP
55. he settings OR Click Install to begin the installation The Installing SMART Bridgit dialog box appears and the installation validates The setup status appears on the green status bar 14 Click Finish in the SMART Bridgit InstallShield Wizard to complete the installation After you finish installing the software use SMART Bridgit Administration Tools to activate the server software using a valid server product key to install user licenses to change the server settings and to view status information For more information on SMART Bridgit Administration Tools click Help to open the SMART Bridgit Administrator s Help IMPORTANT The SMART Bridgit software installation includes a 60 day evaluation license for the server and concurrent users See Licensing SMART Bridgit server software on the next page for information on installing and activating server and user licenses CHAPTER 2 Installing SMART Bridgit software Upgrading SMART Bridgit server software To upgrade your SMART Bridgit server software 1 Go to smarttech com downloads 2 Download SMART Bridgit software and run the ConferenceServicesSetup exe file A message appears asking if you want to upgrade or repair the program components from the previous version and warning you that all open meetings will be closed during the upgrade Click Yes to close an open meeting and continue with the upgrade The SMART Bridgit InstallShield wizard appears Follow the proce
56. hind the presenter s If your computer is more than 10 seconds behind the presenter s the Show Hide Partipant List button g button turns red Di To view the meeting performance for your computer Click the Show Hide Partipant List button g The delay interval in seconds appears to the right of your name If your computer continues to lag behind the meeting you and the presenter can take steps to improve performance Improving performance If you re participating in a meeting and you see events on the presenter s desktop several seconds after they happen you can try a number of things e Hide the webcam window e Stop sharing your webcam e Stop using audio and use text messaging chat instead e Avoid using the Fit presenter s desktop to dialog box option if you re using a less powerful computer If your desktop is the same size or larger than the presenter s you can view the shared desktop in Full Screen mode without using scroll bars H NOTE This can improve performance for slow computers but not for slow networks 64 APPENDIX A Troubleshooting e Reduce the level of Windows hardware acceleration Select Control Panel gt Display gt Settings 5 Advanced Click the Troubleshoot tab and drag the level of Hardware acceleration toward None Test SMART Bridgit software s performance and reduce the hardware acceleration more if necessary NOTE This can improve performance for slow computers but not for slow networks
57. ient 13 server 6 T troubleshooting Administration Tool connections 73 SMART Bridgit Server connections 68 SMART Scheduler 75 troubleshooting tool 58 U updating the Windows registry 71 upgrading server software 20 V verify communication protocol 67 verify network s DNS configuration 69 verify port forwarding and firewall 72 configuration verify SMART Bridgit Server 69 configuration viewing active meetings 38 viewing and saving usage reports 39 viewing status information 38 39
58. ler 2 222 eee eee eee cece cece cece cece cece aa aa aranna anaana nannan 4 SMART Scheduler Outlook add in 4 SMART Bridgit conferencing software is a cost effective client server application that lets you easily schedule meetings to connect share and collaborate between SMART Board interactive whiteboards interactive displays and local and remote participants anytime anywhere SMART Bridgit conferencing software supports private local and wide area network LAN and WAN installations as well as public deployment scenarios that use a fully qualified domain name via the Internet For detailed information about using the SMART Bridgit client software refer to its online Help Software components Once you install and configure SMART Bridgit Server software computers that meet the minimum requirements can connect to your server download the SMART Bridgit client software and create or join meetings SMART Bridgit Server software Windows only SMART Bridgit Server passes data between clients and authenticates client connections using optionally implemented passwords CHAPTER 1 Introducing SMART Bridgit conferencing software SMART Bridgit Administration Tools SMART Bridgit Server software also includes an Administration Tools application You can use SMART Bridgit Administration Tools to configure servers and view their statuses manage your SMART Bridgit conferencing software licenses and change password sharing and re
59. m Customize the web page It should contain links to download the SMART Bridgit client for both Windows operating systems and Mac OS X operating system software You can also include the SMART Scheduler Outlook add in installer The paths for these files are Windows http yourbridgitserverun Bridgit exe Mac OS X http yourbridgitserverun Bridgit zip SMART Scheduler Outlook http Add in yourbridgitserverurl BridgitSchedulerOutlookAddinSetup msi where yourbridgitserverur is the URL of your SMART Bridgit server CHAPTER 5 Administering the server software 3 Save the web page file in the server s application directory H NOTES o The default directory location is C Program Files SMART Technologies SMART Bridgit o For enhanced security SMART Bridgit Server makes CustomPage htm available only to a internet browser If your custom page includes images or other files those images and files must be hosted on a different server and referenced with absolute links in the custom page Downloading the SMART Bridgit client IE To download the SMART Bridgit client 1 In your internet browser go to your SMART Bridgit server 2 Click the Download Software link and then run the client software 43 Chapter 6 Using SMART Scheduler ale Ue 0 AE ET E E E ST 45 SMART Scheduler requirements cece ec ccce cece cece ccc cceeececececeeeeeeeeeeeeees 45 Minimum computer requirements
60. mote control settings You can also use the tools to set up a message of the day and configure chat and video settings When you install SMART Bridgit Server software a shortcut to SMART Bridgit Administration Tools p appears on your desktop SMART Bridgit client software SMART Bridgit client software transmits meeting data to and from the SMART Bridgit Server and displays it to the meeting participants Features and highlights e Share multiple displays with local and remote participants e Share applications running on your SMART Board interactive whiteboard or computer desktop with meeting participants e Host live demos presentations training events webinars and ad hoc collaborative sessions e Share and work on meeting notes simultaneously with remote participants e Help colleagues and customers navigate Internet and intranet sites e Request permission to remotely control a meeting participant s computer e View off site meeting participants using webcams e Speak with and listen to meeting participants using VolP technology CHAPTER 1 Introducing SMART Bridgit conferencing software SMART Bridgit conferencing software and SMART Meeting Pro software SMART Bridgit conferencing software is integrated with SMART Meeting Pro software and SMART Product Drivers to provide screen sharing and simultaneous viewing of multiple shared displays VolP and webcam functionality SMART Bridgit works best with SMART Meeting Pro 3 0 and SM
61. ndwidth on your server for each meeting participant both inbound to and outbound from the server EXAMPLE If you have a 1 5 Mbps bandwidth connection to your server you can support a maximum of five concurrent participants with four open microphones and four webcams at optimal performance 300 Kbps x 5 1 500 Kbps or 1 5 Mbps Use the following table to estimate bandwidth requirements for SMART Bridgit conferencing software SMART Bridgit conferencing software resource Bandwidth required One shared desktop with a 1024 x 768 resolution 9 Kbps One open microphone using the standard quality setting 25 Kbps One open microphone using the low quality setting 15 Kbps One open webcam with moderate activity 60 Kbps O TIP Most shared desktops maintain a bandwidth load of about 9 Kbps However the bandwidth required for a shared desktop depends on the display s resolution the complexity of the content being shared and the frequency at which the content changes For example a shared desktop with a photographic desktop background requires more bandwidth than a shared desktop with a plain solid colored background As an extreme example a shared desktop with a complex photographic background and frequent content changes can peak at 1 800 Kbps while maintaining an average of 300 Kbps Examples of bandwidth requirements The following table can help you determine typical bandwidth usage for SMART Bridgit meetings 54 C
62. nents 00000000 aa 0a adaa a aoar aa aa arara araona nanana 1 Global Server Network GSN option 4 SMART Scheduler ccc cece cence sence cece ence eeeeeeeeecccceccueaauacanecncuceccecesceces 4 SMART Scheduler Outlook add in 2 2 22 22 4 Installing SMART Bridgit software cece cece ccc ccc cc cece cece cece cece 5 Preparing for installation 6 SMART Bridgit server requirements c cece cece cece cece cece cece cece cece ceeeeeeeeees 6 Server security 9 Client security 9 Installing SMART Bridgit server software 16 Configuring the server software 0000 c ccc cece cece eee e eect eeeeeeeeeeeees 23 SEUNG PaSSWOMS 2 4 E Ma shank deck dead Sees eek So Das E EE Dahan buga 23 Changing SMART Bridgit server setup options c cece cece cece cece eee eeeeeeees 26 Setting meeting options 26 Managing a Global Server Network GSN 0 e cece cee cc cece eee eeees 31 About the Global Server Network GSN ce cece eee eeeeeeeeeeeees 31 SMART Bridgit Servers ina GSN 1 0 2 22 cece ccc cece cece cece cece eeeeeeeeeees 31 SMART Bridgit clients ina GSN oo eee cece eee cece cece ccc ccecececcecceeees 34 Administering the server software 2 2 0 0 22 2 ccc ccc ccc cece eee e eee cece en ne cece eeenneeeeees 37 About SMART Bridgit Administration Tools 2222 c cece cece
63. only Proxy connection Fallback communication Status only protocol when TCP UDP is restricted Pick fastest server Select to enable the If you clear this option SMART Bridgit automatic selection of the software connects to the server you specified regardless of whether there is a faster server fastest server available in the same GSN Ink Clear this check box to disable SMART Bridgit s remote and local ink ability This is useful if you want to write ona SMART Board interactive whiteboard instead of using SMART Bridgit software s ink capability 62 APPENDIX A Troubleshooting Monitoring a meeting s performance presenter When you present in a meeting an hourglass amp could appear on the Show Hide Partipant List button g while SMART Bridgit software sends updates to the other participants The hourglass disappears once all the participants can see your desktop If the hourglass remains one or more participants are lagging behind the meeting To view the meeting performance for each participant Click the Show Hide Partipant List button g The participant list appears The delay interval in seconds appears to the right of the name of the participant who s lagging The chat icon is also covered by an hourglass If participants continue to lag behind the meeting you can take steps to improve the meeting s performance Improving performance If you re presenting a meeting and you find that some participants
64. ormation area Type a password for the server in the Server password box Click Apply Hl NoTE The Apply button is enabled when you enter a server password Adding a remote server to the GSN To add a remote SMART Bridgit server to the GSN 1 Double click the SMART Bridgit Administration Tools shortcut on the server s desktop and then click the Servers tab Click Add The Add Server dialog box appears Type the server address server port and GSN password for the server you want to add and then click OK H NOTES o All three boxes must be filled in before the OK button is available o If you try to subscribe to your own server an error message appears o If there s no GSN but you have two servers and want to form a GSN with them you can use either server to add the other o If there are two or more servers ina GSN you can t add your server to that GSN An existing member must add your server Once you add the server the Server list displayed on every member server of the GSN updates with the new server information If meetings are running that include these servers the Conference Server list on the Meetings tab also updates 32 CHAPTER 4 Managing a Global Server Network GSN Removing a local server from a GSN I To remove a SMART Bridgit server from a GSN 1 Double click the SMART Bridgit Administration Tools shortcut on the server s desktop 2 Click the Servers tab 3 Select the local server you want to remov
65. pecial capabilities in the meeting o If you create a meeting that uses the same password as the administrator s no meeting members appear as Administrator in the participant list Assigning an API password Only original equipment manufacturers OEMs using the SMART Bridgit application programming interface API use this authorization password 25 CHAPTER 3 Configuring the server software I To assign an API authorization password 1 Double click the SMART Bridgit Administration Tools icon on the server s desktop and then click the Security tab Select API authorization password in the Server access passwords area Type the password you want to assign Click Apply E NOTES o You can assign only one API authorization password o To revoke the password clear the API authorization password check box o Remember to give the password to third party users whose systems are integrated with SMART Bridgit software Changing SMART Bridgit server setup options Administrators can change server setup information including the registered domain name and primary and secondary port numbers To change the server setup options 1 Double click the SMART Bridgit Administration Tools shortcut on the server s desktop and then click the Setup tab Modify the options as required For information on the options see SMART Bridgit 4 5 Installation and system administrator s guide smarttech com kb 170180 Configuration changes
66. reen Hl NOTE Redraw hooks behave unexpectedly on computers with Windows 7 operating systems Four times If SMART Bridgit software can t use either of the above technologies it captures the per second shared screen four times per second compresses the image and then sends it to the capture recipient This method offers the lowest performance but it uses the lowest bandwidth Information fields and options Use the options outlined in this section to resolve issues with sharing speed and image quality Field option Description When to use why it s important Presenting status Displays either Not currently presenting or the method of screen capture in use e Capturing screen 4 times per second display 0 e Using RedrawHooks dll display 0 e Using mirror driver display 0 59 APPENDIX A Troubleshooting Field option Description When to use why it s important Hardware Indicates whether If you use a low end video card in your system and acceleration hardware acceleration is you disable hardware acceleration you increase the status on or off performance of your computer Mirror driver e available the When video mirroring is active each time the availability mirror driver is system draws to the primary video device at a installed location inside the mirrored area a copy of the draw e Unavailable the Operation is executed on the mirrored video device mirror driverisn t in real time installed e disabl
67. s If the domain name resolves to your router s public IP address and your router doesn t allow loop back communication see Configuring the client s HOSTS file below to add the domain name to the Windows HOSTS file Configuring the client s HOSTS file If the domain name resolves to your router s public IP address and your router doesn t allow loop back communication follow this procedure to add the domain name to the Windows HOSTS file 71 APPENDIX A Troubleshooting I To add the domain name to the Windows HOSTS file 1 Goto C Windows system32 drivers etc on the SMART Bridgit client computer and then open the HOSTS file 2 Addan entry so that the domain name you re using to connect to the SMART Bridgit server resolves to the server s IP address This procedure is effective for SMART Bridgit clients on this computer only Other clients can use a direct IP address or the IP address resolved from the domain name by your network s DNS server 3 See Troubleshooting SMART Bridgit server connections on page 68 to configure the SMART Bridgit server software Verifying port forwarding and firewall configuration If clients are still unable to connect to the server verify that port forwarding on the network routers is configured to give clients access to the server and that firewalls protecting the SMART Bridgit server allow clients to access the server See Verifying communication protocol on page 67 and Checking for firewalls
68. s necessary IMPORTANT If you assign a server access password you must also assign a meeting creation password To change meeting creation passwords 1 Double click the SMART Bridgit Administration Tools icon on the server s desktop and then click the Security tab 2 Select Meeting creation password in the Client access passwords area 24 CHAPTER 3 Configuring the server software 3 Type the passwords you want to use Use a semicolon to separate multiple passwords for example applejbanana pear H NOTES o To revoke a password remove it from the list o If the server access password and meeting creation password are identical you re prompted for only the server access password 4 Click Apply H NOTE Remember to give the passwords to everyone who s authorized to create meetings Changing the administrator access password Administrators can access and monitor any meeting on the SMART Bridgit Server using an administrator access password I To assign an administrator access password 1 Double click the SMART Bridgit Administration Tools icon on the server s desktop and then click the Security tab 2 Select Admin access password in the Client access passwords area 3 Type the passwords you want to assign 4 Click Apply H NOTES o You can assign only one administrator access password o The administrator appears as Administrator ina SMART Bridgit meeting s participant list but doesn t have any s
69. se by clients with an Internet connection If your SMART Bridgit server will be accessible to clients via the Internet you need access to the following components e Physical or remote login access to and an administrator login account with configuration rights for the routers firewalls and proxy servers between your network and the Internet e Login access with configuration rights to the Internet registrar which controls your company s public Internet DNS records Use of SMART Scheduler If you want to use the SMART Bridgit Outlook add in and SMART Scheduler integration with Microsoft Exchange you need physical or remote login access to and an administrator login account with configuration rights for your company s domain server This server is used to create user accounts for use on your Microsoft Exchange server CHAPTER 2 Installing SMART Bridgit software Administrator rights After you install and configure SMART Bridgit server software you may want to administer the server to check information such as performance logs and use records To do this your administrator needs physical or remote login access and a user login account on the SMART Bridgit server computer About SMART Bridgit security Server security SMART Bridgit conferencing software complies with Secure Sockets Layer SSL 3 0 to encrypt data transmitted using a TCP connection It uses OpenSSL to generate a self signed SSL certificate used for data encryption Ea
70. server Network GSN IPv4 IPv6 addresses During the installation process SMART Bridgit software detects the IP addresses bound to the servers network interface cards You can choose to bind SMART Bridgit software to one or all of the computers IP addresses if there is more than one IP address assigned to the computer CHAPTER 2 Installing SMART Bridgit software I To check if your public domain name resolves to an IP address 1 Select Start 5 Run on the computer where you ll install the SMART Bridgit server software 2 Type cmd and then press ENTER A Command Prompt dialog boxappears 3 Use the ipconfig command to determine the server s IP address 4 Use either the nslookup command or the ping command against the domain name for the SMART Bridgit server to determine the IP address that the network s DNS returns 5 Compare this IP address to the SMART Bridgit server s IP address from step 3 If the IP addresses are the same the network s DNS is configured correctly H NOTES e Your domain name must resolve to a valid IP address for you to be able to use it to configure your SMART Bridgit server e The ping can fail for reasons unrelated to the public domain name and still resolve to a computer name or IP address SMART Bridgit and firewalls SMART Bridgit software automatically detects and employs the most secure and efficient methods available to connect clients and to maintain optimal meeting performance However SMAR
71. server or select a server from the drop down list Click Connect Disabling the Pick fastest server option NOTE For best results SMART recommends always using the Pick fastest server option I To disable the Pick fastest server option 1 35 Double click the SMART Bridgit icon on the server s desktop The SMART Bridgit Software dialog box appears Click the small SMART Bridgit icon 88 in the upper left corner Select About SMART Bridgit The About SMART Bridgit Software dialog box appears Click the Technical Support tab and then click the Troubleshooting tab Clear the Pick fastest server check box in the Connection area The next time you connect to a GSN you connect to the server you designate regardless of connection speed and network traffic Chapter 5 Administering the server software About SMART Bridgit Administration Tools eeeeeeeeee cece cece eceeccecceceeeeees 37 Viewing status information 38 Viewing active meetings e cece cece aa nananana inann 38 Broadcasting messages to participants 222222222 38 Viewing status information 39 Viewing and saving usage reports 2 cence ee cence cece eee n cece ee eeenneeeees 39 Setting log purge frequency eee 40 Managing servers and meetings eee eee 40 Placing a server on hold 2 e cece cece cece naaran aranna 40 Ending a meeting 22 2222 c eee eee cece cece cece cece a
72. t Administration Tools shortcut on the server s desktop and then click the Options tab 28 CHAPTER 3 Configuring the server software 2 Clear the Enable Knock check box H NOTES o The Knock feature is available in active meetings until they end o The Knock feature is disabled in new meetings and the Knock to Join button doesn t appear to participants trying to join the meeting Adding a message of the day Select this option to create a message users see when they open SMART Bridgit client To add a message of the day 1 Double click the SMART Bridgit Administration Tools shortcut on the server s desktop and then click the Options tab 2 Select the display frequency in the Message of the day area 3 Type the message in the Message of the Day text box maximum 256 characters 4 Click Apply Configuring meeting audio settings By default SMART Bridgit software s audio is enabled allowing meeting participants to speak to each other during meetings Up to four participants in a meeting can speak concurrently using SMART Bridgit s Voice over Internet Protocol VoIP feature SMART Bridgit s VoIP implementation incorporates Secure Real time Transport Protocol SRTP communication on UDP ports processing audio data as a steady stream with minimal lag time When more than four people are in a meeting participants can open and close their microphones to give others the opportunity to speak I To disable meeting audio
73. t browser to allow access to the SMART Bridgit server SMART Bridgit client system requirements SMART Bridgit software allows meeting participants to interact and collaborate directly with each other In order for you to share audio and video with other meeting participants your computer must meet the following minimum requirements Supported Windows operating systems Supported Windows operating systems e Windows XP SP3 e Windows 7 Supported Mac operating system software e Mac OS X 10 6 e Mac OS X 10 7 Without VolP audio or webcam video Windows e 2 0 GHZ processor e 1GB of RAM e Broadband Internet connection e 2 0 GHZ Intel processor e 1GB of RAM e Broadband Internet connection CHAPTER 2 Installing SMART Bridgit software With VoIP audio and webcam video Windows e 2 0 GHZ processor e 2GB RAM e Broadband Internet connection Mac e 2 0 GHZ Intel processor e 2GB of RAM e Broadband Internet connection Webcam requirements Windows Mac e Internal webcam or iSight camera e QuickTime application program Audio requirements e Sound card e Speakers or headphones e Microphone Internet browser requirements The following list of Internet browsers support SMART Bridgit conferencing software Windows e Internet Explorer 7 0 8 0 or 9 0 e Opera 11 0 e Firefox 3 0 3 5 or 4 0 Mac Safari 3 0 CHAPTER 2 Installing SMART Bridgit software NOTE You can download or update SMART software do
74. t computer is using to communicate with the server If a client is communicating through a proxy server or if the client s UDP and secondary TCP ports are blocked by a firewall the Proxy Connection check box is selected 2 Contact your administrator to open the TCP and UDP ports to connect to SMART Bridgit server Measuring latency and packet loss Packet loss occurs when one or more packets of data traveling across a computer network fail to reach their destination Packet loss rates depend on factors including bandwidth communication path reliability and router buffer size When packets are lost latency increases as the network devices try to recover the information 67 APPENDIX A Troubleshooting Microsoft Windows operating systems include the PathPing tool to measure packet loss rate and latency PathPing sends packets to each router on the path to a destination for an interval and then it computes results based on the packets retumed from each hop Since PathPing shows how much packet loss is seen for any router or link you can determine which routers or links are causing network problems For more information on using PathPing to determine network latency and packet loss see the Microsoft website Troubleshooting SMART Bridgit server connections This section help you resolve connection issues that are caused by your SMART Bridgit server software or your network environment SMART Bridgit server connection issues can resul
75. t destination folder OR Click Change to select a new location for SMART Bridgit conferencing software and then browse to the desired folder and click OK 6 Click Next The Server Address Configuration page appears 7 Configure your server by selecting one of the following options IPv4 address and The installation software detects all IP addresses assigned to the IPv6 address server To use all the addresses select All in the Pv4 address or IPv6 address box E NOTES o If you select all addresses SMART Bridgit conferencing software clients can use any IP address assigned to the server computer to contact the SMART Bridgit server To restrict the IP addresses through which your server is reachable select a specific IP address o Ifthe IP address fields are unavailable SMART Bridgit conferencing software has automatically detected that you don t have more than one IP address to choose from Public domainname Each SMART Bridgit server requires a fully qualified domain name for example conference company com 88 or server company com 88 or a host name for LAN access only IMPORTANT If you use the computer s network host name as the domain name the server is accessible only from within the LAN Internet users do not have access to the server Do not mix fully qualified domain names and computer host names within the same SMART Bridgit GSN 8 Click Next The Server Port Configuration page appears CHAPT
76. t from an incorrect domain name server DNS configuration for routing to the SMART Bridgit server or from the server computer s domain and IP address and port forwarding settings on the network servers routers or firewalls Symptoms e When a SMART Bridgit client connects to a SMART Bridgit server that s running on the same computer a The lt servername com gt server is not available Try again later or select another server error message appears This error message can also appear when a client s software causes the issue When you re unable to connect to SMART Bridgit software server and SMART Bridgit client software is causing the issue see smarttech com kb 099567 e An error message appears when you connect to a SMART Bridgit server from an Internet browser Solution Verify that you re using the latest version of SMART Bridgit Server software See Upgrading SMART Bridgit server software on page 20 If the software upgrade doesn t resolve the issue try these procedures e Verifying the network s DNS configuration on the next page e Verifying SMART Bridgit server configuration on the next page e Manually updating the Windows registry on page 71 68 APPENDIX A Troubleshooting e Configuring the client s HOSTS file on page 71 e Verifying port forwarding and firewall configuration on page 72 Verifying the network s DNS configuration Verify that the network s DNS is configured correctly so the IP address resolved by the net
77. version of SMART Scheduler Outlook add in You can find your product code in the following table SMART Scheduler Outlook add in product codes Software version Product code 4 0 500 0 916243FB 5A56 4CF 1 B75B 6F4236977C12 4 1 169 0 Current EF2064B4 D050 4A45 B28A F8BA573AB0B5 E NOTE Include the braces when entering a product code value I To remove the add in from the uninstaller 1 Open Windows Control Panel s Install or Remove Programs tool 2 Remove the installed SMART Scheduler Outlook add in software I To remove the add in from a command line 1 Open a Command Prompt window then type cmd in the Open box and then click OK The cmd exe dialog box appears 2 Type the following command including quotation marks and then press ENTER msiexec exe x path to msi SMARTSchedulerOutlookAddinSetup msi q OR Type the following command and then press ENTER msiexec exe x ProductCode q 51 Chapter 6 Bandwidth and scalability Bandwidth requirements 002 e cece cece cece eee cece ec ec cence cee ceceeeeeeeeeeeeeeeeeeeeeeeeees 54 Examples of bandwidth requirements 2 2 22 2 222222 cece cece eceeecccccceceeeecceeeeeceeeeeeeeeeeees 54 Scaling SMART Bridgit c cece cece cece cc ec cccececceceeeeeeeeees 55 CHAPTER 6 Bandwidth and scalability Bandwidth requirements SMART Bridgit conferencing software performs best when you allocate at least 300 Kbps of network ba
78. wnloads from smarttech com downloads SMART Scheduler requirements Minimum computer requirements SMART Scheduler server requirements 2 0 GHz processor 1 GB of RAM Windows Server 2003 R2 or 2008 R2 operating system 10 Mbps network interface card that supports the TCP IP Network connection to your Microsoft Exchange Server CDO 1 2 1 Microsoft Collaboration Data Objects version 6 5 8165 0 or later You can also download this software during the server installation Microsoft Exchange Server Microsoft Exchange Server 2003 2007 or 2010 SMART Scheduler Outlook add in 2 0 GHz processor 1 GB of RAM Outlook 2003 SP3 2007 SP2 or 2010 Network connection to your Microsoft Exchange Server You must have SMART Bridgit server installed and running on either a separate computer recommended or if required on the same computer where you ll install SMART Scheduler server CHAPTER 2 Installing SMART Bridgit software Installing SMART Bridgit server software Introduction When installing SMART Bridgit server software consider the following points e Ifyou install SMART Bridgit server software on a dedicated server with one network interface card NIC select All default to bind SMART Bridgit conferencing software to all IP addresses If your network uses network address translation NAT use port forwarding to redirect external requests to the NIC If the server is multi homed has multiple NICs select the internal IP
79. work s DNS is the same as the SMART Bridgit Server s IP address I To verify that the DNS is configured correctly 1 Open a Command Prompt window on the SMART Bridgit server type ipconfig and then press ENTER The server s network configuration information appears including its IP address Type nslookup lt ServerDomainName gt and then press ENTER OR Type ping sServerDomainName using the domain name for the SMART Bridgit Server and then press ENTER The IP address that the network s DNS resolves to appears 3 Compare the IP addresses Hl NOTES e lf the IP addresses are the same the network s DNS is configured correctly See Troubleshooting SMART Bridgit server connections on the previous page If the IP addresses are different the network s DNS isn t configured correctly OR The SMART Bridgit server is located on a LAN or virtual LAN but the domain name resolves to a router on a different LAN and your network s router doesn t allow loop back communication See Configuring the client s HOSTS file on page 71 to add the domain name to the Windows HOSTS file Verifying SMART Bridgit server configuration Verify the domain name or IP address and then configure the SMART Bridgit server software I To verify the domain name or IP address 1 69 Double click the SMART Bridgit Administration Tools shortcut on the server s desktop and then click the Setup tab APPENDIX A Troubleshooting 70 For mor
80. you should also assign a meeting creation password Meeting creation An optional password that a meeting owner uses to create a meeting on the SMART Bridgit server Users who type the meeting creation password can password also see the list of active meetings on the server Hl NOTE After you install SMART Bridgit server software you can use SMART Bridgit Administration Tools to create additional server access and meeting creation passwords Meeting password A password that a meeting participant uses to join a meeting The meeting creator sets this password Administrator A password that server administrators creates to join any meeting on the access password server Administrators can then monitor meetings and ensure the server is being used appropriately Domain names If you re using a public domain name your SMART Bridgit server is accessible to clients connecting Via the Internet If you use a private domain name your SMART Bridgit server is accessible only to clients connecting from within your LAN Registered domain name To access a server over the Internet you must use a fully qualified domain name FQDN that exists in the records of a public DNS server If an FQDN isn t available for your server users can access your server over the Internet using its IP address directly IMPORTANT Do not mix FQDNs and unqualified domain names those not registered on a DNS server in the same SMART Bridgit server Global

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